Podcasts about servicehow

In this episode of The Pest Control Marketing Domination Podcast, Casey Lewis breaks down how pest control companies can sell more effectively over the phone.The phone is where marketing turns into revenue. Every lead has a cost, and every call is an opportunity to book an inspection, schedule a service, or win a recurring customer.Casey explains a simple five-step framework for taking control of the conversation:Prep and IntroductionFact FindingPresentationRecommendationCloseThis episode pays special attention to preparation and fact finding. Before answering the phone, your team must know your services, pricing, offers, bundles, scheduling options, guarantees, and common answers. Once the call begins, the goal is not to rush straight to price. The goal is to ask the right questions, uncover the customer's real issue, and recommend the right solution based on what they told you.If your pest control company is spending money on Google Ads, Local Services Ads, SEO, social media, postcards, door hangers, or referrals, you cannot afford to lose calls because of poor phone training.The phone is not just customer service.The phone is sales.The phone is trust.The phone is where the appointment gets booked.Why phone sales matter in pest controlHow to create a confident phone introductionWhat every phone rep must know before answering callsThe importance of fact findingQuestions to ask pest control customersHow to present your company without overexplainingHow to recommend the right serviceHow to close the call and book the appointmentWhy confirmation by text and email mattersCommon mistakes that cost pest control companies salesIf you want more pest control leads to turn into paying customers, train your team to stop simply answering the phone and start guiding the conversation.Key TopicsEpisode TakeawayReady to improve your pest control marketing, phone sales process, lead follow-up, or CRM automation?Visit Rhino Pest Control Marketing:https://rhinopros.com/Schedule a strategy call:https://rhinopros.com/contact/Listen to more episodes of The Pest Control Marketing Domination Podcast:https://rhinopros.com/podcast/casey@rhinopros.com925-484-8383Connect with Casey Lewis and Rhino Pest Control Marketing for help with:Pest control websitesGoogle Ads and Local Services AdsSEO and content strategyAI receptionistsHighLevel CRM setupReview campaignsLead tracking and sales automationPest control phone sales trainingThe phone is where marketing becomes revenue. If your company needs more calls, better follow-up, and more booked pest control appointments, Rhino Pest Control Marketing can help.

Most people think of a call center as a room full of headsets, scripts, metrics, and pressure. But Richard Blank sees something far deeper: a call center as a place where human communication, empathy, listening, language, culture, and leadership come alive.In this powerful episode of The Clarity Mandate Podcast, Dr. Vivian Atud sits down with Richard Blank, CEO of Costa Rica's Call Center, to explore how a one-way trip from Philadelphia to Costa Rica became a life's work, a business, and a leadership philosophy rooted in human connection. Richard shares how he moved to Costa Rica at 27, trusted the signals around him, started from one seat, and built a bilingual call center operation that has trained thousands of agents. But this episode is not simply about call centers. It is about communication as leadership. It is about what happens when empathy becomes a business system, when language becomes a bridge across cultures, and when play becomes part of performance.Richard explains why the phone is still one of the last places where a stranger's voice can change someone's day. He opens up about the mechanics of staying in Costa Rica, building a company in a foreign country, hiring local specialists, developing trust, and creating a workplace culture where people feel seen, valued, and motivated.Dr. Vivian and Richard also explore his famous pinball and arcade culture inside the workplace. For Richard, the game room is not a gimmick. It is a performance system. It helps employees release stress, maintain rhythm, build connection, and return to work with renewed energy. In an industry often associated with burnout and attrition, Richard built an environment where play, discipline, and human warmth work together.The conversation also goes deep into the art of communication. Richard shares practical insights on listening, tone, pacing, strategic pauses, open-ended questions, positive escalation, gatekeeper respect, company name recognition, and how agents can create trust within the first few seconds of a call.One of the most powerful moments in the episode is Richard's philosophy that “words should be used for light and warmth, not to burn.” This becomes the moral center of the conversation. In a business environment where persuasion can easily cross into pressure, Richard makes the case for empathy, ethics, clarity, and human dignity.The episode also addresses one of the biggest questions facing the industry: Will AI replace the call center? Richard gives a balanced answer. AI can help gather information and bring the ball down the field, but the human voice, empathy, trust, and emotional intelligence are still needed to complete the relationship.Why Richard Blank left Philadelphia for Costa Rica and never returned homeHow he built Costa Rica's Call Center from one seat into a bilingual operationWhy learning another language can become a life-changing leadership advantageHow call centers can become places of dignity, development, and human connectionWhy listening is the most important communication skill in sales and serviceHow tone, pacing, pauses, and open-ended questions change call outcomesWhy play, pinball, and gamification can reduce stress and strengthen workplace cultureHow leaders can use environment design to improve performance and retentionWhere the line is between ethical influence and manipulationWhy empathy must remain central in sales, customer service, and leadershipAI and the Human PremiumLanguage and LegacyRichard's journey shows how learning a second language can open doors across cultures, careers, and generations.“Fear is the morbid anticipation of things that have not happened yet.”“Words should be used for light and warmth, not to burn.”“Strangers are friends you have not met yet.”“AI can bring the ball down to the ten-yard line, but it takes a human to put it into the end zone.”Richard Blank is the CEO of Costa Rica's Call Center, a bilingual call center based in Costa Rica.

What's broken in customer experience today—and why does it feel harder than ever to get real help? In this episode of Time to Reset, customer experience expert Barbara Khozam reveals why businesses are losing customers despite better technology, faster systems, and more automation than ever before. The problem? We've optimized for efficiency—but forgotten how to connect as humans. You'll learn: Why “processing customers” is hurting your businessThe critical gap between digital experience and human interaction3 overlooked customer touchpoints that make or break loyaltyHow small details (like greetings and follow-ups) create massive impactWhy leadership—not employees—is often the root of poor customer serviceHow to gather meaningful customer feedback (without annoying people) If you're a business owner, leader, or anyone responsible for customer or client experience, this conversation will help you rethink how you show up—and how your customers feel. Key takeaway:

Setting boundaries is one thing. Setting them without feeling like a jerk is another. In this follow-up to their popular boundary-setting episode, Carly and Joe tackle the discomfort head-on and reframe boundaries not as confrontation, but as filters that let the right work through and keep the chaos out.They dig into the boundaries you already have but never formalized, why being available around the clock actually makes you look less valuable, and how to handle the big three: response times, working hours, and scope creep. Joe shares a war story about working until 2 a.m. for a "urgent" project the client didn't evaluate for two months, plus a clever premium-pricing trick that makes clients stop expecting instant replies.You'll also learn simple, drama-free scripts for pushing back on scope creep, the power of starting every project with a statement of work, and why respect has to flow in both directions, even when a client is paying you.In this episode:Why your assumed boundaries are still boundariesThe myth that 24/7 availability equals good serviceHow to set response-time expectations that clients actually respectThe "premium plan nobody buys" pricing strategyCalm scripts for handling scope creep and change ordersSwapping deliverables for budget-conscious clientsEnforcing respect and when to fire a clientWant Joe's statement of work template? Email joe@lifestarr.com with "SOW" or "statement of work" in the subject line.Boundaries won't cost you good clients. They'll reveal which clients were never going to be good ones in the first place.Life first. Then business.

This podcast is powered by Klean Freaks University.com — where real cleaners build real empires. From mop buckets to million-dollar systems, we teach you how to clean smarter, lead stronger, and scale faster.WE ARE NOT THE DOLLAR TREE.In this short but powerful episode, Shannon Miller breaks down why discounting is quietly destroying profit, confidence, and long-term stability in the cleaning industry.From fear-based pricing and legacy clients to guilt marketing and race-to-the-bottom competition, this episode dives into the mindset shift cleaning business owners must make if they want to build a profitable, sustainable company.Topics include:Dollar Tree mindset vs CEO mindsetWhy discounting creates resentment and burnoutThe psychology behind underchargingCheap clients vs premium positioningWhy cleaning is an essential serviceHow to stop negotiating emotionallyTraining staff not to discount pricing

Many veterans develop health conditions that do not appear until years after leaving military service. This can be confusing and frustrating, especially when symptoms emerge long after the original exposure, injury, or stress occurred.In this episode, we explore the science behind delayed onset conditions in veterans. We discuss how certain injuries, environmental exposures, and chronic stress responses can take years to produce noticeable symptoms. We also examine how the body adapts to stress and trauma over time, and why some health problems only become apparent later in life.Understanding how and why delayed health effects occur can help veterans make sense of symptoms that appear long after their military service has ended.Show Notes / Topics CoveredWhy some medical conditions appear years after military serviceHow the body adapts to injuries and stress over timeDelayed effects of environmental exposuresChronic stress and long-term physiological changesWhy symptoms may not appear until later in lifeUnderstanding delayed onset health conditions in veterans

Culture isn't built through slogans or perks—it's built through leadership, accountability, training, and creating an experience people actually want to be part of.In this episode of What the Fixed Ops?!, we welcome back Nick Ruffolo for an in-depth conversation on what truly drives long-term success inside a dealership. From customer retention and employee engagement to leadership development and process accountability, Nick breaks down the systems and mindset shifts that separate average dealerships from elite-performing organizations.Drawing from his experience leading fixed operations across the , Nick shares why culture is more than a buzzword—it's the foundation behind customer loyalty, employee retention, and sustainable growth. He explains how dealerships can create stronger relationships with customers, empower advisors and technicians, and develop leaders who inspire performance instead of simply managing it.This conversation goes far beyond service lanes and KPIs. It's about understanding people, creating buy-in, building trust, and developing systems that keep both employees and customers coming back.We talk about:Why dealership culture impacts every departmentThe connection between customer experience and employee retentionWhy fixed ops success starts with leadership and accountabilityHow training and coaching create high-performing teamsThe importance of understanding your employees' “why”How dealerships lose customers after the warranty periodWhy service advisors should focus on relationships over transactionsThe role of communication in dealership performanceWhy process consistency matters more than flashy amenitiesHow great leaders create buy-in and trustThe difference between managing people and inspiring themWhy dealerships must break down silos between sales and serviceHow setting the next appointment improves retentionWhy top-performing dealerships invest heavily in culture and developmentThe importance of hiring for attitude and emotional intelligenceNick also shares powerful insights on leadership, employee motivation, customer trust, and how embracing discomfort and continuous growth can transform both individuals and organizations.His message is clear: dealerships don't grow because of luck—they grow because of people, culture, accountability, and leaders willing to invest in the long game.This is a high-energy, insight-packed conversation about customer retention, leadership, fixed ops culture, and what it really takes to build a dealership people want to work for—and customers want to return to.BE THE 1ST TO KNOW. LIKE and FOLLOW HEREwww.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts:www.fixedopsmarketing.com/wtfJoin Managing Partner and Host Russell B. Hill and Co-Host Charity Dunning as they discuss life, automotive, and the human journey in What the Fixed Ops?!podcast #automotive #fixedoperations #dealershipmarketing

Happy Mindful Monday Everyone! What does it look like to stand at the intersection of international business, civil law, and human rights? In this episode, Allie sits down with Joy Wakefield, a powerhouse lawyer and consultant who has dedicated her career to navigating complex systems of justice and equity. From her time as the Director of Human Rights and Equity at a university to leading the Justice Team at a Tribal Council, Joy has seen firsthand how law can be a tool for both systemic change and community healing. We dive into her journey—including her experience as an elected union executive and law professor—to discuss how she integrates a deep understanding of civil law with a heart for youth mentorship and community organizing. Whether you are navigating the corporate world or the non-profit sector, Joy's perspective on governance, leadership, and human rights offers the "Homecoming" we all need toward a more just and sovereign way of working. Meet Joy Wakefield Joy Wakefield is a lawyer and the founder of her own consulting firm. With a background that spans from Legal Aid to teaching at the Bora Laskin Faculty of Law, Joy holds degrees in International Business, Law, and Droit civil. Her career is a tapestry of service, including an internship with the UN and a clerkship for the Superior Court of Ontario. Beyond her legal practice, she is a dedicated volunteer in healthcare governance and a passionate mentor for the next generation of leaders. In this episode, they discuss: The Roots of Justice: Exploring the initial pull toward criminal law and human rights, and how witnessing the "front lines" of the legal system shapes a foundational worldview on equity. The Catalyst for Change: Identifying the pivotal moment that bridges the gap between a highly structured legal career and the leap into independent consulting and coaching. The Synergy of Service: How extensive volunteer work in healthcare governance and mentorship acts as a fuel source for professional mastery and community impact. The Sovereignty Mandate: Distilling the ultimate lesson in professional ownership—moving from being a "player in the system" to the architect of your own career. Redefining Success: Comparing the early-career definitions of "winning" in criminal law to a more mature, holistic view of what it means to truly succeed today. The Legal Edge in Consulting: Analyzing the unique strategic advantages and analytical perspectives that formal legal training brings to the coaching and consulting world. Dismantling the Success Myth: Addressing the most common misconceptions students and clients hold about what "true" professional achievement looks like in the modern economy.   How To Connect w| Joy Substack LinkedIn The Growth METHOD. FREE Membership◦ ⁠⁠⁠⁠⁠⁠⁠⁠Join Here!⁠⁠⁠⁠⁠⁠⁠⁠ 1:1⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ GROWTH MINDSET COACHING PROGRAMS!◦ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Application Form ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ What are the coaching sessions like?⁠⁠• Tailored weekly discussion questions and activities to spark introspection and self-discovery.• Guided reflections to help you delve deeper into your thoughts and feelings.• Thoughtfully facilitated sessions to provide maximum support, accountability, and growth.• Please apply for a FREE discovery call with me!• Allie's Socials• Instagram:@thegrowthmindsetgal• TikTok: @growthmindsetgal• Email: thegrowthmindsetgal@gmail.comLinks from the episode• Growth Mindset Gang ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠ Broadcast Channel⁠⁠⁠⁠⁠⁠⁠⁠• Growth Mindset Gang ⁠⁠⁠⁠⁠⁠⁠⁠Newsletter ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠• Growth Mindset Gal ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Website⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠• Better Help Link: Save 10%SubstackDonate to GLOWIGloci 10% off Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Planet Dawah is back.It has been two years since our last upload. Two years of reflection, research, and preparation. We've missed this community, and we are returning with what we believe is our most vital deep-dive yet: The Prophetic Model of Marriage.In an era of confusion and shifting family dynamics, we are going back to the source. We aren't just talking about the ceremony; we're talking about the Mithaqan Ghaliza—the solemn covenant. From the ethics of selection and the legal protections of the Nikah to the intimate, quiet moments of the Prophet's (ﷺ) domestic life, we explore how the Sunnah builds homes of tranquility (Sakina).In This Episode:The Two-Year Hiatus: A quick word on where we've been and the future of Planet Dawah.Beyond the Surface: Why "Deen" in a spouse means character (Akhlaq), not just rituals.Leadership as Service: How the Prophet (ﷺ) broke stereotypes by mending his own clothes and serving his family.The Privacy Shield: The Prophetic mandate on protecting the secrets of the home.Conflict with Excellence: Navigating disagreements without losing your Rahma (Mercy). SPONSOR: AHA ACADEMYThe foundation of a strong home is the education of our children. We are proud to partner with AHA Academy, the premier agency connecting students with elite, English-speaking online tutors.Whether your child needs to master Mathematics, Science, or Language Arts, AHA Academy provides 1-on-1 mentorship with professional teachers who get results.Ready to give your child the edge they deserve?

You don't have a money problem.You have a service problem.If everything you do is calculated—if every “help” comes with a hidden expectation—you're not building wealth… you're building resistance.Because real wealth doesn't come from taking.It comes from becoming someone people trust enough to receive from.Key Takeaways:The true definition of service (and why most people get it wrong)Why “serving” with expectations is actually just tradingThe connection between love, service, and wealth creationScarcity thinking vs. abundance thinkingWhy fear of being used blocks real successThe role of recognition and ego in fake serviceHow trust is built through consistent, selfless contributionThe paradox: the more you serve, the more you receivePractical ways to apply service immediately in daily lifeWhy service is the foundation of purpose, prosperity, and joy

In this episode of UNSCRIPTED, host Sarah Nicastro recaps the key insights, standout sessions, and pivotal conversations from Field Service Next West 2026 in San Diego.From balancing globalization and localization to redefining the service value proposition, this episode explores how industry leaders are navigating the intersection of technology innovation, talent transformation, and culture-driven leadership. Sarah shares her personal reflections from the event, highlighting the themes that will shape the future of field service.

What's on your mind? Let CX Passport know...Mohamed Isa has been the CFO. He's built businesses. He's written 20 books. And yet his most powerful lesson is simple… stop chasing numbers and start understanding customers.In this episode of CX Passport, Mohamed breaks down what changes when finance leaders truly see customer experience from the inside… and why organizations lose revenue when they treat CX as someone else's job.What you'll learn in this episode:Why CFOs must think beyond numbers to drive real growthHow a single sentence sold more product… and changed internal strategyThe hidden cost of under-communicating with customersWhy bad service spreads faster than good serviceHow service culture determines whether CX succeeds or failsCHAPTERS00:00 CFO perspective on customer experience03:00 The “50 showers” lesson in customer language05:00 Why organizations ignore obvious CX truths06:30 Travel, expectations, and human experience09:00 How CX drives revenue at a country level11:00 The bad bank experience that became a book15:30 First Class Lounge19:00 The danger of under-communicating23:00 Everest Base Camp and accountability in CX26:30 Why service culture is everything28:00 Bahrain's CX leadership and government experienceGuest LinksLinkedIn: https://www.linkedin.com/in/mohdisaBook: https://www.goodreads.com/book/show/40660063-chai-karakBahrain CX example: https://bahrain.bh/Listen: https://www.cxpassport.comWatch: https://www.youtube.com/@cxpassportNewsletter: https://cxpassport.kit.com/signupI'm Rick Denton and I believe the best meals are served outside and require a passport.Disclaimer: This podcast is for informational and entertainment purposes only. The views and opinions expressed are those of the hosts and guests and should not be taken as legal, financial, or professional advice. Always consult with a qualified attorney, financial advisor, or other professional regarding your specific situation. The opinions expressed by guests are solely theirs and do not necessarily represent the views or positions of the host(s).

Why does funding legal advice matter and how law affects everyone in society and why delays in courts and overcrowded prisons are becoming a serious problem.  Alma-Constance and Lucinda explore what's happening inside the UK's justice system with Richard Atkinson, criminal defence solicitor with more than 30 years' experience and the 180th President of the Law Society of England and Wales. In this episode we discussWhy criminal trials are now scheduled  four years into the future, what prison overcrowding means for justiceWhy legal aid is such an important public serviceHow early legal advice can prevent problems in areas like housing and  family lifeWhether the age of criminal responsibility should be raisedThe importance of investing in courts, lawyers and modern technologyRichard also shares a powerful story from his career defending children and young people and that when he was 10 years old he wanted to be an RAF pilot and fly fast jets!Together we discuss how the justice system works, why funding matters, and how law affects everyone in society — even if we don't think about it every day.As always, Kids Law helps young people understand how laws affect them — and how they can shape the future.If you have worries or need support:Childline: 0800 1111 (free confidential advice for under 18)Visit: www.kidslaw.infoPlease subscribe, rate and share the podcast — and keep your brilliant questions coming.ResourcesRichard Atkinson LinkedInRichard Atkinson with Law Society GazetteThe Law SocietyTuckers SolicitorsIf you've got any questions, ideas about a topic or someone to interview, get in touch, we'd love to hear from you!! You can email us at kidslaw@spark21.org, contact us through the website: www.kidslaw.info  or through social media: Facebook, X and Instagram @KidsLawInfo Please subscribe, rate, and share the podcast with your friends. See you soon in the next episode!

In this episode, Carlos Gonzalez de Villaumbrosia, CEO at Product School, interviews Vanessa Lee, Vice President of Product at Shopify, the engine of global commerce powering over $1.1 trillion in sales. As the most senior product leader at Shopify reporting directly to the CEO, Vanessa oversees the product strategy for a platform with a $165B+ market cap and recent 30% year-over-year revenue growth. A two-time YC founder, Vanessa brings a builder's mindset to leadership, emphasizing the need for technical fluency and courage as a service when making high-stakes decisions.What you'll learn:AI-Native Playbook: How Shopify transitioned from traditional SaaS to agent-led commerce.Internal AI Evals: How to use LLM-based judges to grade and ensure product quality.Technical Product Leadership: Why staying involved in API details and technical cohesion is critical for senior roles.The Versioning Framework: The strategy Vanessa used to successfully push back and convince her CEO to version Shopify's API.Key Takeaways:Beyond the PRD: Shifting focus from rigid specs to training AI models for non-deterministic outcomes.Courage as a Service: How to leverage deep domain expertise to find your screw it moment and drive organizational change.The Founder Mindset: Maintaining autonomy and an experimental spirit within a 10,000-person global organization.Credits:Host: Carlos Gonzalez de VillaumbrosiaGuest: Vanessa LeeSocial Links:Find out more about Product School hereFollow our Podcast on TikTok hereFollow Product School on LinkedIn here

Send a textIn this episode of Imperfect Marketing, I sit down with Kay Miller — sales expert, author of Uncopyable Sales Secrets, and co-creator of the “Be Uncopyable” movement. Kay shares how businesses can stop blending in and start standing out by identifying their ideal customer — or as she calls it, their “moose.”From her early days in male-dominated sales industries to building a brand around differentiation, Kay breaks down why strategy must come before tactics — and why chasing everyone often leads to serving no one.We discuss:Why Most Businesses Struggle with Their Ideal CustomerThe danger of trying to be “all things to all people”Why having business doesn't always mean having profitable businessHow defining your “moose” clarifies your message and increases resultsThe power of focusing on the 20% that drives 80% of your revenueThe “Moose” Framework ExplainedWhat a moose is — and why you shouldn't waste time chasing squirrelsHow to identify customers who bring both revenue and long-term valueWhy some audiences may look ideal but lack motivation to buyWhen and how to pivot if you've targeted the wrong marketStrategy Before TacticsWhy sending a mailing without clear strategy is a mistakeThe temptation to “just do something” in marketingHow to evaluate your ideal customer through a dollars-and-cents lensWhy profitability and alignment matter more than volumeThe Power of Offline & DifferentiationWhy physical, offline marketing stands out more than everHow targeted “shock and awe” packages can create major ROIWhy branding goes beyond your product or serviceHow to position yourself as uncopyable — even in crowded marketsKey Takeaways for MarketersStart with strategy, not tactics.Define your ideal customer before refining your offer.Being different is not optional — it's essential.The right customers make your business more profitable and more enjoyable.Marketing works best when it's aligned, intentional, and focused.Whether you're just starting your business or re-evaluating your direction, this episode is a reminder to pause, reassess, and ask:Who is my moose — and am I actually speaking to them?If you're ready to stop blending in and start building a business that's truly uncopyable, this conversation is for you. Tune in and rethink the way you approach your marketing strategy.Resources & LinksConnect with Kay:

Salute to Service: How one military family hopes sharing their experience will help others in navigating a career in service while raising children with autism (at 12:10) --- 'There's No Place Like This Place'... The Findlay YMCA has released their 2025 annual report, simultaneously launching their 2026 fundraising campaign (at 22:27) --- Around Town: 'Frozen in Time'... The upcoming Silver Blades Ice Classics is the group's 50th edition of the popular local show (at 31:39) --- Everyone loves Girl Scout Cookies... including Ohio-based Wendy's Restaurants! (at 50:34)

Guest post by Sara Daw, who is Group CEO of The CFO Centre and The Liberti Group, and the author of Strategy and Leadership as Service – How the Access Economy Meets the C-Suite, which explores the fractional leadership trend. It's official – our modern workforce is blended. More companies are made up not only of full-time employees but also freelancers, contractors, gig workers, and fractional leaders. Not all work now fits the "one person, one job" approach. Instead, roles are unbundling across a wider workforce. It's all about accessing the right skill, at the right time, from anywhere. Leading People Who Don't Work for You As a leader, if you want to build a business that lasts, you need to rethink how you engage with everyone contributing to your mission – not just those on the payroll. So, what do the different players of the blended workforce bring to the table, and how can you lead them as one? The blended workforce Our workforce now consists of four main groups of people: 1. Core Employees – stable and committed individuals on the payroll 2. Fractional C-Suite – flexible, strategic and innovative leaders who work with a portfolio of companies on a pay-as-you-go basis 3. Technical Project Freelancers – flexible and skills-rich individuals like your digital nomads who complete project-based work 4. Temporary Contract Workers & Outsourcing – efficient and flexible talent who complete lighter-skilled tasks at high volume This blended workforce is a strategic approach to meet a business's needs effectively over time, especially as the skills we need in our organisations are increasingly only available in the freelance market. Working together, these wider teams can adapt to changing demands and provide specialist expertise quickly and flexibly to maximise productivity. So, how can you lead this wider workforce together as one? See it as a relationship, not a resource It's tempting to see external talent as merely a temporary resource. These individuals complete an isolated volume of work, taking care of less 'important' tasks than your core employees because it's less risky. But to truly capitalise on the benefits of a blended workforce requires a mindset shift away from this thinking. As a leader, you must start seeing the wider workforce you engage with as part of your workforce. The key is building emotional relationships right from the first project. When you bring in external talent, familiarise them with your culture, the way you and your core employed teams work, and make the effort to learn about them and the way they work too. That way, the relationship moves from transactional to collaborative, with every player more invested in achieving desired outcomes together. Measure the outputs, not the inputs Traditional and contract talent alike want flexibility in their work lives to choose how they complete tasks and achieve goals. This requires leaders to shift their focus to measure outputs, not inputs. Rather than getting caught up over hours worked, give your blended workforce the flexibility to decide what way works best for them to deliver the work that needs to be done. As a leader, it is still your responsibility to set the direction, parameters and purpose of the work. But once this is done, and everyone is on the same page, leave them to it while being available for support if needed. This way, a deeper level of shared trust is developed, and individuals feel a stronger sense of control in the roles. This increases each worker's interest, involvement and creativity – which is vital for a functional blended workforce. Conclusion Moving forward, blended workforces will become the norm for businesses. Each type of worker will bring their own skills and ways of working – it's up to leaders to bring harmony. By building emotional relationships and measuring outputs with flexibility, leaders can create one wider culture and team working collaboratively towards a shared mission. Sara Daw is Group CEO of The CFO C...

“What you look for you will find.”What are you looking for in life?Jesus says, “seek first the Kingdom of God” (Mt. 6:33). But how?Mark 12:28 NETDeuteronomy 6:4-5 NETLoving God = COVENANT LOYALTYGalatians 5:14 NETRomans 13:9 NETJames 2:8 NET1 John 4:20-21 NETLoving Others = WORSHIP to God through SERVICEHow do we seek the Kingdom of God?LOVE GOD the way God loves God2 Peter 1:4 NETLOVE OTHERS the way God loves othersSeek the Kingdom - and let love take you the rest of the way. 

Unlock the divine power of intuition and discover how it can transform your life, business, and spiritual walk with God. In this episode, Joseph sits down with Heather Alice Shea, a pioneering intuitive coach and founder of Atmana Academy, whose biblically grounded approach to intuition is helping believers, coaches, and spiritual seekers access God's wisdom with clarity and confidence.Heather reveals the scripture‑aligned framework behind true intuition—what she calls the inner technology God placed within every person. Through her own astonishing journey—from near‑death experiences to the awakening of her spiritual gifts—Heather now sees, hears, and knows things with pinpoint accuracy. She shares how these encounters reshaped her understanding of the Holy Spirit, divine communication, and the purpose of intuitive gifts in the Kingdom.How intuition functions as a God‑given inner sense designed to guide, protect, and empowerThe biblical foundation for accessing divine wisdom from withinWhy reclaiming your intuitive authority is essential for sovereignty and spiritual maturityNear‑death encounters that opened her spiritual sensesThe moment she realized her intuitive gifts were real—and meant for serviceHow she integrates science, psychology, and scripture to validate intuitive experiencesInner Awareness — tuning into the subtle movements of the soulNoticing — recognizing God's signals in your body, mind, and spiritTrusting — overcoming doubt and stepping into spiritual confidenceInterpreting — discerning meaning with accuracy and biblical alignmentActing — moving boldly with divine instructionHeather breaks down the six layers every coach or healer must understand to facilitate deep, lasting change:SpiritualEnergyThoughtsEmotionsBeliefsActionsShe explains how transformation accelerates when a coach partners with the Holy Spirit and uses intuitive insight to guide clients toward breakthrough.What You'll Learn in This EpisodeThe Divine Blueprint of IntuitionHeather's Transformational JourneyThe True Intuition Method (Five Steps to Divine Clarity)The Six Dimensions of True Transformation

In this episode of The Team Engagement Podcast, host Shawn Richards speaks with Daniel Tataje, Founder and CEO of Mercy Dental Group, about leadership grounded in service, gratitude, and character.Daniel shares insights from his book The Leader Humanity Needs and explains how leaders can create psychologically safe environments by valuing people and leading with empathy and purpose.What you'll learn:Why leadership begins with character and serviceHow gratitude fosters a growth mindsetWays to build psychologically safe workplacesWhy recognizing and using your gifts strengthens leadershipA meaningful lesson from a transformative baseball experienceConnect with Daniel: Website: https://www.danieltataje.com/

What if your greatest strength is the very thing you've been taught to hide? In today's powerful conversation, George sits down with Dr. Brent Ridge to explore what it really means to be visible, not just in business, but in life. This episode isn't about playing a role. It's about owning your identity, amplifying your impact, and letting authenticity lead the way.Dr. Brent Ridge, physician, entrepreneur, and co-founder of Beekman 1802, joins George for a vulnerable and energizing conversation about showing up with your full self. From boardrooms to barnyards, Brent shares the lessons he's learned about leadership, identity, partnerships, and purpose. You'll walk away with a deeper understanding of how to lead with integrity, embrace your story, and build something lasting from the inside out.This episode is a masterclass in courage, creativity, and conscious entrepreneurship.What You'll Learn In This Episode:Why visibility is a form of serviceHow to integrate identity into your business without losing yourselfThe real cost of not telling your truthHow to honor both structure and soul in leadershipWhy longevity requires a deeper foundation than just success Key Takeaways:✔️Visibility without vulnerability leads to burnout.✔️Storytelling builds connection but only if it's authentic.✔️Your brand is your mirror. Lead with alignment, not performance.✔️Great partnerships are rooted in clarity, not compromise.✔️Seasons of reinvention are necessary for sustained relevance. Timestamps & Highlights:[00:00] – Opening thoughts & the invitation to be fully seen[06:30] – Brent's path from medicine to Beekman 1802[12:45] – Leading a brand rooted in kindness[17:20] – Navigating identity, visibility & leadership[25:50] – When partnership becomes the business superpower[33:15] – Reinvention as a path to longevity[40:05] – The hidden cost of suppressing your truth[47:10] – Being present vs. being productive[53:50] – Words of wisdom for anyone afraid to be seen Connect with Dr. Brent RidgeCo-founder of Beekman 1802Follow Brent on Instagram:@joshandbrentFacebook: Beekman 1802TikTok: @beekman1802YouTube: @joshandbrentbeekmanYour Challenge This Week:If this episode moved you, share it with someone who needs permission to be seen for who they really are.Tag  @itsgeorgebryant and @joshandbrent to continue the conversation.The Alliance – Join our community of purpose-driven entrepreneurs scaling with connection over chaos.1:1 Coaching – Ready to build a business rooted in who you are, not just what you do? Apply now.Live Retreats – Get in the room where transformation happens. Find upcoming events: mindofgeorge.com/retreat 

Sara Daw is Group CEO of The CFO Centre and The Liberti Group, and the author of Strategy and Leadership as Service – How the Access Economy Meets the C-Suite, which explores the fractional leadership trend and the impact on employees. The remote vs in-office workplace debate continues to burden leaders. Return-to-office mandates are on the rise, with the idea that they will boost engagement, productivity and collaboration. But do they? Worryingly, the opposite can be true. A recent Gartner survey found that among high-performing employees, their intent to stay was 16% lower with strict RTO mandates. Conversely, Gallup's latest State of the Global Workplace report reveals that remote workers are the most likely to be engaged at work (31%). Employees Work' Matters Less Than 'How They Work' While it is important for each company to decide what work arrangements work best for them – whether remote, hybrid, or in office full-time – this misses the overarching point. Instead of arguing over the 'where' of work, leaders should be focusing more on the 'how'. This is where "psychological ownership" comes in – our ability to feel that our job belongs to us. When employees feel psychologically tied to their roles, the more likely they are to be engaged and perform at their best. So how can leaders develop psychological ownership in their staff, regardless of where they work from? The Three Roots of Psychological Ownership There are three roots that underpin a sense of psychological ownership – efficacy, self-identity and having a place: 1. Efficacy – leaders, employees and their team members must understand each other's needs and feel confident that the relationship is working to meet desired goals. 2. Self-identity – work isn't just about completing tasks; it's about expressing individual skills, values and purpose. Employees need to feel that their role fits their identity and reflects who they are. 3. Having a place – individuals fundamentally want to belong. When teams work together, individuals feel part of a group of like-minded people with a shared mission, strengthening their commitment and engagement. These three roots are particularly important for a blended workforce, with employees split between working in-office and from home. So, what steps can leaders take to nurture these roots of psychological ownership in their staff? Create Control When staff have a say over their work, they achieve a sense of control in their role. This helps them to feel ownership of their tasks, boosting their motivation, engagement and performance. To increase feelings of control in employees, leaders should: Clarify the purpose and goals of staff's work but let them choose the best way to achieve them. Encourage staff to share their knowledge and insights with others – this strengthens their feeling of control by demonstrating their competence and confidence. Foster open communication channels by determining when individuals are and aren't available Build Intimacy Intimacy is a key ingredient for creating a positive and fulfilling work environment, particularly in a blended workforce. Intimacy leads to a stronger sense of belonging with colleagues, increases collaboration and conflict resolution, and deepens our appreciation of our role, its purpose and its impact. Leaders can build intimacy with and between employees by: Scheduling regular one-to-one meetings and informal catch-ups to check in on each other's well-being, goals, and challenges Be empathetic, actively listen and ask open-ended questions to show interest and understanding Arrange social events and activities that promote getting to know each other outside of work Build trust via transparency, sticking to commitments, and being consistent. Encourage self-investment How much employees invest themselves personally in their work influences their sense of ownership over their jobs. Investment can take many forms – time, skills, ideas, physical and psychological, and intellectual ener...

What if sales didn't have to feel pushy, manipulative, or uncomfortable? In this episode of Her Faith at Work, Jan sits down with business relationship strategist Lindsay Fletcher to unpack why sales is actually an act of service—and how Christian women entrepreneurs can build meaningful business relationships rooted in trust, psychology, and stewardship.If you've ever struggled with networking, selling your offers, or knowing whether your marketing efforts are actually working, this conversation will shift your perspective and give you practical tools you can apply immediately—without compromising your faith or your integrity.WHAT YOU'LL LEARN:Why sales is not manipulation—but serviceHow understanding buyer psychology can completely change the way you sellThe three things Lindsay wishes she knew before starting multiple businessesWhy having a clear, God-led vision is essential for sustainable business growthHow to identify who your real buyer is (and why talking to the wrong person kills conversions)What to do when a client says, “I need to talk to my husband / partner first”The four main buying styles and how to sell ethically to each oneWhy ROI is a stewardship issue, not just a numbers gameHow to evaluate whether your marketing is actually producing fruit—or just noiseKEY TAKEAWAYS:1. Sales Is Serving—Period.If you have a solution to someone's problem and you don't tell them about it, you're not being humble—you're withholding help. Sales done right is generosity, not pressure.2. Vision Is Your GPSWithout a clear, prayed-through vision, you'll chase every shiny object and wonder why nothing sticks. Write it down. Revisit it. Ask God often, “Is this still aligned?”3. You Might Be Talking to the Wrong BuyerSometimes the person who loves your offer isn't the one making the decision. Knowing who actually signs the check changes everything about your messaging and sales conversations.4. ROI Is About StewardshipYour time, money, marketing, and energy are all resources God has entrusted to you. Tracking what's working—and what's not—isn't unspiritual. It's wise.LINKS:How to Grow Your Small Business – Lindsay Fletcher's podcast (highly recommended if you sell high-ticket offers or lead through relationships)Lindsay's episode on Buyer Styles is here.THIS EPISODE IS FOR YOU IF...

From command to community: Two MSC trailblazers reflect, recharge, and lead forward.In this powerful and heartfelt episode, we sit down with Colonel (Retired) Kim Aiello and Colonel (Retired) Lynn Herrington, two esteemed leaders in the U.S. Army Medical Service Corps whose friendship and leadership legacies span decades, continents, and commands.COL Aiello, a dual-military leader with nearly 30 years of operational command experience—including brigade-level leadership during the COVID response—shares how reflection, reinvention, and purpose have shaped her post-retirement journey in the corporate world. COL Herrington, a former strategic planner at the Pentagon and now the President of the Silver Caduceus Association, offers insight into how public service, healthcare policy, and personal reinvention converge after military life.Together, they dive deep into:What it truly means to evolve as a leader through every stage of serviceHow the Silver Caduceus Association is modernizing mentorship and community for Medical Service Corps officers past, present, and futureThe emotional and strategic realities of retiring from the ArmyFinding identity, building community, and forming friendships in the next chapterTheir personal philosophies on leadership, humility, reinvention, and serviceYou'll hear stories from their early Army days at Fort Bragg and JBLM, reflections on motherhood and mentorship, and bold visions for the future of the MSC.Whether you're a junior officer, a senior leader nearing transition, or someone searching for connection beyond the uniform this episode is packed with inspiration, insight, and impact.

In this episode of One Sharp Sword, Dr. Wayne Pernell sits down with Tariq Malik, the “Reluctant CPA” whose career path spans engineering, chartered accountancy, international finance, and now fractional CFO leadership. Tariq shares his journey from Pakistan to England, Canada, the Middle East, and the U.S.—and the lessons learned while helping organizations navigate financial strategy, succession planning, and sustainable growth. Tariq reveals why most business owners underestimate what they don't know, the dangers of being too owner-dependent, and why bringing in outside expertise (from CFO services to leadership coaching) is essential for scaling. This conversation offers a blend of global perspective, business acumen, and meaningful leadership insight.

Every December, the same question comes up: Should I sell now—or just wait until January?In this episode of the DCS Podcast, we break down how to make intentional, grounded decisions about selling in December—without pressure, fear, or hustle. You'll learn how to discern whether your desire to sell (or pause) is coming from scarcity or service, and why December can actually be one of the most powerful months to sell—when done with integrity.This episode isn't about convincing you to push or pause. It's about helping you tell the truth to yourself and lead your business from alignment, not fear.What You'll Learn in This EpisodeWhy the “people don't buy in December” belief is a mythThe difference between selling from scarcity vs. selling from serviceHow your belief flow (thoughts → feelings → actions) impacts your sales resultsWhat selling from scarcity looks like in your body, mindset, and messagingWhat changes when you sell from love, service, and grounded leadershipWhy congruence is the currency of coachingHow to evaluate a December launch that didn't go as planned—without creating sales traumaWhy the week between Christmas and New Year can be surprisingly powerful for salesHow to decide whether selling or resting is the most aligned choice for youKey TakeawaysSelling in December is not inherently good or bad—it's about why you're doing itNot selling can be wisdom… or fearSelling can be service… or scarcityYour body will tell you the truth before your brain doesWhen you center your people's belief flow (not your urgency), conversions followDecember is not about pushing or pausing—it's about radical honestyReflection QuestionsIf you're deciding whether to sell (or continue selling) in December, ask yourself:Am I selling from service or from scarcity?Am I thinking more about my people—or my fear?Does this feel grounded and generous, or tight and frantic?Have I clearly built a bridge between where my people are and where they want to be?December doesn't require hustle—and it doesn't require hiding.It requires honesty.If selling feels aligned and truly serves your people, do it with integrity and clarity.If resting feels aligned, rest fully—without guilt or “shoulds.”Lead from truth, not fear.Let's Connect: On Instagram On Facebook On LinkedIn On TikTok On my website

Have you ever felt a sharp little nudge of doubt just before sending a Reel out into the world? Or rewritten half of your newsletter just to “tone it down” a bit?Many soul-guided entrepreneurs shy away from showing up authentically online because we worry about how others will perceive us. We fear being seen as weird, subversive, or too “out there.” We stress about not showing up “the right way” or being “too much.” We're afraid the messages we share will be misunderstood - or even ridiculed.Fear of being too visible kept my soul client Katja Junnila from establishing an online presence for her business. In this powerful Soul Session, I coach her through her discomfort about being judged by people who don't understand her mission. As a heart-led leader in the making who supports people with impairments in reclaiming their lives, Katja's work is absolutely vital and deserves to be seen and celebrated!You'll discover:Why sharing your message online is actually a serviceHow to lean into your shadow and uncover the hidden fears keeping you smallThe surprising hugs the Divine can send us when we're open to receivingTimestamps:00:17 Introducing Katja Junnila00:20 The Fear of Visibility01:01 Katja's Mission and Courage01:32 Navigating Social Media Overwhelm03:35 Authenticity vs. AI Trends05:29 Embracing Passion and Reels07:06 Katja's Journey to Healing12:44 Connecting with Intuition24:07 Katja's Writing Calling32:24 InvitationSTAY CONNECTED: Soul Guide Circle: JOIN the Soul Guide Circle closed Facebook Group Facebook: FOLLOW on Facebook Instagram: FOLLOW on Instagram YouTube: Follow in YouTube Ready to grow a prosperous soul-guided business? BOOK a free Intuitive Consult Leave a review for Soul Guide Radio (and we'll read it on the air!)

On this episode of the VET S.O.S. Network's Military Transition Resources Show, hosts Shawn Welsh and Keith Cassant sit down with Charity Brown, author of Create Clarity with Charity and founder of The Happy CEO. Charity shares her story of overcoming burnout, rebuilding self-worth, and helping veterans rediscover purpose through clarity and emotional balance.She discusses her Four P Framework — Power, Planning, Prospects, and Profits — and how it helps veterans shift from survival mode to personal growth. Through mindset coaching and emotional fitness practices, Charity helps transitioning service members find meaning, direction, and peace in civilian life.

In this episode of High Performance Parenting, Greg and Jacquie Francis dive deep into how the Five Love Languages impact marriage and parenting. Discover how to speak your spouse's love language — even when it's not natural to you — and why your kids need to experience love in the way they understand it most.Through funny stories, practical examples, and biblical truth, they reveal how to overcome the “lazy habits” that block connection and how learning each other's love language is an act of humility, maturity, and spiritual growth.You'll Learn:The five love languages and how they show up in daily lifeWhy “It's just how I am” damages connectionHow to avoid resentment when your spouse loves differentlyHow to identify your kids' love languagesPractical ways to show love God's way

What does it take to turn decades of clinical experience into a movement that reshapes therapy around the world? Dr. Julie Schwartz Gottman joins Michael Fulwiler to share her personal and professional journey behind co-founding The Gottman Institute and co-developing the Gottman Method.Julie recounts the pivotal decisions that led her from private practice to co-creating a global clinical training business with her husband, Dr. John Gottman. She also opens up about growing up in a family shaped by generational trauma, navigating early challenges in the mental health field, and why she's always gravitated toward serving clients in deep pain.Tune in to learn how Julie balanced a mission-driven mindset with the realities of running a business, and why therapists should protect their values even as their practices grow.In the conversation, they discuss:Building a sustainable private practice rooted in serviceHow the Gottman Method evolved from research to widely taught clinical frameworkWhat every therapist needs to remember when navigating visibility and legacyConnect with the guest:The Gottman Institute on Instagram: https://www.instagram.com/gottmaninstitute/ The Gottman Institute on LinkedIn: https://www.linkedin.com/company/the-gottman-institute/ Visit The Gottman Institute website: https://www.gottman.com/ Connect with Michael and Heard:Michael's LinkedIn: https://www.linkedin.com/in/michaelfulwiler/ Newsletter: https://www.joinheard.com/newsletter Book a free consult: joinheard.com/consult Jump into the conversation:(00:00) Welcome to Heard Business School(00:25) Meet Dr. Julie Schwartz Gottman(01:26) How generational trauma shaped Julie's early life(03:51) Childhood suicide attempt that changed her path(05:05) Visiting concentration camps and reclaiming Jewish identity(06:52) Creating a crisis hotline during the Vietnam War(13:09) Polio, pain, and finding empathy through suffering(15:21) Living in India and feeding street children(17:21) Journey from Kathmandu to grad school in 36 hours(22:15) Meeting John Gottman and instant recognition(28:41) Launching the Gottman Institute from a dining table(31:09) Developing the Gottman Method(35:53) Working 40 clinical hours while building a business(42:51) Upholding standards for the Gottman Referral Network(47:16) Facing constant sexism while building a global brand(52:39) Rapid-fire questions on legacy, joy, and hopeThis episode is to be used for informational purposes only and does not constitute legal, business, or tax advice. Each person should consult their own attorney, business advisor, or tax advisor with respect to matters referenced in this episode.

In this episode of the VET S.O.S., Chief Master Sergeant JoAnne S. Bass, the first woman to serve as the highest enlisted leader in any branch of the U.S. military, joins Shawn Welsh for an inspiring conversation on leadership, transition, and post-service purpose.After 31 years in the Air Force, Chief Bass continues her mission of service — helping veterans, military spouses, and families thrive in civilian life. She shares her thoughts on:The difference between veteran friendly and veteran ready organizationsWhy employers must recognize veterans for their talent, not just their serviceHow connection, opportunity, and care strengthen veteran communitiesThe importance of maintaining identity and purpose beyond the uniformChief Bass's journey is a testament to servant leadership and the power of community. Whether you're transitioning, hiring, or supporting a veteran, this conversation delivers lessons for all.Follow the VET S.O.S. Network for more interviews that connect veterans and their families with the resources they deserve.

314 - Ever felt a twinge of guilt when offering products after a model call or charity session? You're not alone. In this week's episode, Heather and I dive into one sneaky thought that's quietly killing your photography sales, the fear of pulling a “bait and switch.” We'll talk about what that really means, why your brain might think you're doing something shady, and how to shift your mindset so you can confidently sell without hesitation.What to Listen For:What the term “bait and switch” really means (and why it's not what you're doing)Why photographers feel guilty offering products after “free” sessionsHow this mindset silently sabotages your conversionsNicole's personal experience building a thriving business through charity auctionsThe difference between transparency and deception in your client communicationThe #1 shift that turns your marketing into genuine serviceHow to educate your clients before the session so they feel confident and informedWhy your thoughts about money and worth show up in every sales conversationHow to serve from integrity while still running a profitable businessIf your brain's been whispering, “I don't want to trick people,” it's time to turn down that noise. You're not being deceptive, you're being transparent and generous. When you lead with clarity and confidence, clients feel it. Hit play to hear how to shift your mindset and finally stop second-guessing your sales process.Episode LinksNicole's Instagram: @nicolebegleyofficialHeather's Flourish Academy - https://flourishacademy.mykajabi.com/Master the craft of pet photography at the Hair of the Dog Academy – www.hairofthedogacademy.comFreedom Focus Formula – www.freedomfocusformula.comElevate – www.freedomfocusformula.com/elevateCommercial Pet Photography Academy – www.hairofthedogacademy.com/commercialJOIN THE PARTY: Connect with us on Instagram Explore valuable pet photography resources here Discover effective pricing and sales strategies for all portrait photographers. Ready to grow your business? Elevate helps you do just that. Check out our recommended gear and favorite books.

Send us a textFrom leading soldiers on deployment to rebuilding his life after addiction, Dwayne Kent's story is a raw, honest look at what it means to lose yourself — and find purpose through service once again.In this powerful conversation, Dwayne opens up about the operational tempo that drove his early success, the high standards that defined his leadership, and the slippery slope that followed when mental health and alcohol began to spiral out of control.After multiple suicide attempts and a life-changing stint in rehab, Dwayne's journey took an unexpected turn toward healing through plant medicine — an experience that helped him reconnect with his truth, rebuild his identity, and create a new mission through his gym and apparel brand, Sixty3.Dwayne Kent's story unfolds like a field manual for human resilience:Purpose through Service: How service shapes identity and meaning beyond the uniform.High Standards & Operational Tempo: The double-edged sword of excellence — when performance becomes identity.Mental Health & Alcohol: The slow erosion that hides beneath functional success.Hitting Rock Bottom: The unfiltered reality of suicide attempts and the humbling power of rehab.Reconstruction through Plant Medicine: How ancient healing traditions can break modern cycles of shame and self-destruction.Rebirth as a Leader: Dwayne's evolution into a gym owner, mentor, and founder of Sixty3 — rebuilding community through movement and meaning.This episode is about redemption, responsibility, and the courage to rebuild — one decision at a time. A must-listen for coaches, leaders, and operators who value self-mastery as much as performance.Connect with Dwayne:

What if your dealership website worked like your best employee—always converting, engaging, and selling 24/7?In this episode, Russell Hill returns to the FWRD Podcast to share how Fixed Ops Marketing rebounded from a near acquisition to scale past 600 stores through digital innovation and smarter service strategies. Russell and host Corey Smith dive into:Why 30% of dealership website visitors come for service content—and often leave unsatisfiedThe “three-click rule” and how it impacts engagement and retentionThe growing role of AI in predictive maintenance and mobile serviceHow to reduce customer defection by improving digital transparencyWhy your website deserves the same attention as any employeeRussell also gives a glimpse into his personal journey—building a family compound, slowing down after decades in automotive, and redefining what success looks like after 40+ years in the industry.

Every property manager knows the dread of that maintenance request that lands late on a Friday afternoon, the leaky tap that turns into a flood, the broken fence that's been “in progress” for 6 months, or the tenant complaint that snowballs into a claim against your agency. Investors expect fast, cost effective solutions. Tenants want safety and comfort restored. Trades need clear instructions, access and approvals. In the middle sits a Property Manager who was rarely taught the technical bits at licence level, yet carries the consequences when something is missed.In this episode, I chat with Corinne and Shelby about the real skills property managers need to manage maintenance effectively. They share how better training, stronger relationships with trades, and a proactive approach can prevent costly mistakes and lift the standard of property management across the industry. This conversation reframes maintenance as a professional advantage, not just a pain point, we chat about what's missing in current PM education, why too many teams are xxx and how their Trade Education Event gives property managers real world tools they can take straight back to the office, practical training that makes a genuine difference to how maintenance is handledI was five years into my property management career before I knew that a rust spot on a flexi hose means it's about to burst and that knowledge could have saved thousands of dollars in water damage - Corrine ForsythWe cover:The common maintenance misunderstandings that leave property managers exposedWhy most Property Management qualifications don't teach real world maintenance or troubleshooting skillsHow to build a core network of trusted trades who support and educate your teamThe importance of proactive training, continuing professional development, and accountability for self developmentHow the right trade training can make your maintenance process easier and more effective and can help your team handle maintenance betterWhy strong communication and clear internal expectations with your team can reduce risk and improve serviceHow collaborative industry events can replace competition with shared learning and build a strong network of relationships around youWhy hands on experience and real life learning help property managers feel more confident when inspecting and managing propertiesKylie's Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ Find out about our Done for You Lead Generation -

Paige Foote is the fearless Co-Founder of Noogs, an incredible energy chew brand you need to try! (her Co-Founder is her husband, Ben) Paige is also a marathoner, dietician, and dog mom. During this episode, sponsored by Previnex and Noogs (unofficially), we talk about:Her perfectly on-brand Hydrojug and how obsessed I am with the Noogs brand How she was a soccer and choir kid growing up The fact that her and her husband (and co-founder) are high school sweetheartsStory behind the name NoogsHer husband's military serviceHow they found their way to entrepreneurship What made her start running for fun instead of punishment Her first marathon (which you should also hear about on the My First Marathon Podcast)The start and evolution of Noogs The story of the neon jumpsuits her and her husband wear at events Sponsor Details:- Previnex - Use code ALLY15 for 15% off your first order- Noogs - Use code ALLYB15 for 15% off your orderOther Links:- Tickets for 11/8 live show in Indy!This is a SandyBoy Productions podcast.

"How will my podcast make money?" This is one of the most frequently asked—and confusing—questions when it comes to podcasting. The good news? The ways are infinite!In this episode I'll share with you five ways you can start making money with your podcast before you even have a business or an offer or if you're just getting started with a new idea in your existing business. I will also demystify why ad sponsorships may not be your best focus, when getting started. The strategies I've chosen go deeper than just creating "money opportunities" - they will also grow your audience, deepen your relationship with your niche community and clarify your offerings along the way. This episode is super actionable, so be sure you're subscribed to the podcast so that you can easily find it when you're ready to implement! In this episode, you'll learn: How building genuine relationships with your podcast guests and listeners can open doors to partnerships, clients, and collaborationsHow to use affiliate links authentically and share tools/resources you truly love with your audience as an act of serviceHow to engage your audience and co-create offers that reflect what they truly needHow to create assets from your existing episodesLinks:Activate Your Goddess Era with Podcasting The Facebook Ads Bootcamp on Demand [my affiliate link] 14-day Free Trail > My affiliate link for Kit.com Captivate.fm Podcast Hosting Platform [my affiliate] More episodes on this topic:Ep.175 - How Can Podcasting Create Alignment For Your Soul-Led Business?Ep.176 - Are You Pivoting Your Career? The 4 KEY Ways Starting A Podcast Will Drive ClarityThank you so much for listening! If you loved this episode, please consider becoming a follower on Apple Podcasts by clicking the plus + sign or become a subscriber on Spotify by clicking the “follow button” or wherever you enjoy listening to this podcast so you don't miss any new episodes! Mentioned in this episode:Activate Your Goddess Era with Podcasting

When I first started in property management, things felt very different to how they do today. You didn't really connect with the agency down the road, and you certainly didn't sit down with other property managers for a coffee and a chat. Everyone was guarding their rent rolls, and it was more about competing than sharing.The problem is, working that way can feel pretty lonely. Property management is already a tough job, and without a support network it's easy to burn out or feel like you're the only one facing certain challenges.Thankfully, we're starting to see a real shift. More and more property managers are opening up, collaborating, and building communities that make the work lighter, smarter and far more enjoyable.In this episode I chat with Corinne Forsyth, Head of Property Management at Ray White Beenleigh and Redland Bay, who has been right at the centre of this change. Starting out on the front desk at just 16, she's worked her way through just about every role in the industry. Now she leads a team of 10 and plays an active part in creating spaces for property managers to connect from local “Coffees and Conversations” meetups to a brand new industry book club. “  You can get further in life by working with people rather than constantly being pitted against each other, because that's a pretty miserable way to have a career.” - Corrine ForsythWe cover:Why collaboration over competition in property management is helping to lift industry standards and reduce burnoutHow to host a Coffees and Conversations event that brings property managers together and builds a supportive local networkThe retention benefits of encouraging your property management team to network, learn and grow outside the officeHow Corinne's experience in sales and overcoming burnout shaped her confidence and leadership in property managementWhy consistent property management training and external voices can improve your team's performance and client serviceHow the PM Book Club is creating a new space for property managers to connect, share ideas and focus on self development.Practical BDM strategies that free up time, improve data collection and drive sustainable rent roll growthWhy business owners need to see property management as the true asset of their agency and how this mindset shift can increase long term value.Kylie's Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ Sensor Global: https://sensorinsure.com/

Guest post by Sara Daw, who is Group CEO of The CFO Centre and The Liberti Group, and the author of Strategy and Leadership as Service - How the Access Economy Meets the C-Suite, which explores the fractional leadership trend. For technology SMEs, scaling quickly is often a race against both market disruption and well-funded Big Tech rivals. Building the right executive team to support that growth is one of the toughest challenges founders face. Fractional Leaders Are Helping Technology Recruiting a full-time C-suite can be a huge financial commitment and, in many cases, unnecessary when the immediate need is targeted expertise. Instead of over-investing too early, many technology SMEs are turning to fractional executives. These are high-calibre leaders who work with multiple companies on a part-time or flexible basis. Many fractional leaders come from senior roles in established organisations and have chosen portfolio careers for greater variety and autonomy. They bring a wealth of experience across functions such as technology, finance, marketing, people, and sales. The result is specialist support delivered at the right time and in the right measure to help ambitious SMEs grow. Why Tech SMEs Are Turning to Fractional Leadership The pressure points for technology SMEs are particularly acute. Founders often face the challenge of scaling products and infrastructure without building up costly technical debt. They must also manage compliance and cybersecurity risks, compete for specialist talent in an overheated market, and build repeatable go-to-market strategies to accelerate growth. Fractional leaders can address these needs directly. A fractional CTO might oversee the design of a tech stack that scales effectively with demand. A fractional CISO can establish the security frameworks that win enterprise-level contracts. A fractional CMO has the experience to shape digital growth engines and product-led marketing strategies. A fractional CHRO ensures the organisation can attract and retain the right talent despite the pull of Big Tech employers. Unlike large corporates that can afford full-time hires for every executive seat, SMEs can access the same calibre of leadership in a way that matches their budgets and growth stages. Supporting Scale-Ups Through Growth Stages Most SMEs that engage fractional leaders are in the early growth or scale-up stage. More than seventy per cent of fractional executives work with scale-up clients where founders are often wearing multiple hats. It is common to see a founder acting as both product visionary and chief technology officer while also juggling fundraising and business development. Fractional leaders relieve that pressure. By taking on defined executive responsibilities, they free up founders to focus on long-term strategy and innovation. The relationship is highly flexible. Some companies require only a day a month while others need several days each week. The involvement can be scaled up or down as growth accelerates, giving SMEs the agility that traditional full-time hires cannot match. Building Stronger, More Integrated Leadership Fractional leadership is most powerful when executives collaborate across functions. For example, a fractional CFO ensures that marketing and technology investments are funded in a sustainable way. A fractional CTO makes sure that the technology roadmap is aligned with both sales and product goals. A fractional CMO coordinates campaigns with product launches and hiring cycles. This integrated approach reduces risk, speeds execution, and brings clarity to scaling plans. SMEs also benefit from the broader perspective that fractional leaders bring. Their work across multiple clients gives them access to sector insights, benchmarks, and industry networks that a single full-time hire may not be able to provide. The rise of fractional leadership marks a major shift in how technology SMEs access executive expertise. As of January 2025, more than one hundred and...

Let us know what you think! Text us!Could what you put on your skin and in your body be silently sabotaging your health?In this eye-opening episode of Security Halt!, host Deny Caballero welcomes Chris “CT” Thompson, a veteran turned wellness warrior, to discuss the hidden dangers of endocrine disruptors, the life-changing power of clean ingredients, and the rising role of plant medicine in veteran healing.CT shares his raw personal journey—from battling post-service health issues to discovering how everyday toxins were disrupting his body and mind. Now, he's on a mission to educate others on the importance of reading labels, cleaning up your environment, and embracing alternative therapies that work.

In this deep and conscious exchange, Oliver and Niraj Naik shares a transformative approach to manifestation, service, and wealth. Learn how to create alignment between your unconscious mind, your emotions, and your goals using visualization and somatic awareness. they breaks down how to go from desiring money to serving humanity—and why fulfillment lies in purpose, not possessions.Topics Covered:Manifesting with emotion and clarityProgramming your subconsciousFinding fulfillment through serviceHow to dream bigger without attachmentThe link between joy, generosity, and wealth

In this inspiring episode of Game Over: c*ncer, we sit down with Clifton Scott, COO at AdventHealth for Flagler and St. John's Market, and a passionate board member at Cannonball Kids' c*ncer Foundation (CKc). We dive deep into what board service really looks like—from training and fiduciary responsibility to leadership, diversity, and alignment with your purpose.Whether you've served on a board before or are curious about getting involved, Clifton's journey through the Black Boardroom Leadership Institute and into meaningful nonprofit service is eye-opening, encouraging, and packed with valuable insights. He shares what he learned from his first nonprofit audit, how corporate leaders can show up for their communities, and why board service isn't just for the experts—it's for those willing to grow, learn, and lead with heart.Topics Covered:The truth about nonprofit board serviceHow leadership training prepared Clifton for CKcWhy diversity in the boardrooms mattersBalancing board service with a full-time careerWhat every new board member should knowTune in to hear this inspiring and informative conversation. Don't forget to subscribe, leave a review, and join the fight to make Game Over: c*ncer a reality.Connect with Dana: https://www.linkedin.com/in/danaknichols/Connect with Val: https://www.linkedin.com/in/valerie-solomon/Upcoming Ckc Events: https://cannonballkidscancer.org/category/make-an-impact/events/----------------------------------Podcast Produced by Hi Hello Labs: Website: https://www.hihellolabs.com/

In this episode of our Back to Business Coaching Week series, I sit down with product and brand photographer Randy Pyles from Javelin Photography. We dive into how he can grow his client base and build an email list using strategic lead magnets, content repurposing, and a systemized client experience.If you're a service-based entrepreneur looking to attract more clients or better communicate your value, you'll find plenty of ideas to apply to your own business—especially if you've struggled with how to market something that's not easy to explain.Key Takeaways:Why every entrepreneur needs a strong lead magnet—and how to build one from content you already haveThe importance of educating clients who “don't know what they don't know” about your serviceHow to identify the pain points your lead magnet should solve (before they're ready to buy)The power of using blog posts and nurture emails to build trust and guide potential clientsHow Randy's unique blend of photography + design + workflow gives him a competitive edgeThe key to standing out: speak both the creative and business language your audience needs

This episode is extra special because I'm introducing you to someone who's not just part of the Lauren of Love team, but a huge part of my heart. Dana is one of my best friends and now plays an integral role in our business, supporting our community in sales and service.We talk about our friendship, how we've grown together through life and healing, and how her journey led her from self-doubt and resistance to deeply aligned purpose. Whether you're navigating sisterhood, stepping into your gifts, or figuring out what “soul work” really means, I hope Dana's story lights something up inside you.This is a celebration of friendship, feminine leadership, and the magic that happens when women rise together.What we talk about in this episode:How Dana went from resistance to alignment in her soul's workThe power of being witnessed and supported in sisterhoodWhat it's really like working together as best friendsShifting out of fear and into authentic expression in businessHealing your relationship with sales and stepping into serviceHow being in the right room unlocks your next levelIf you're longing for this kind of sisterhood, support, and aligned business growth...✨ The Conscious Creator Mastermind is calling you.This is where women come to rise together. To be seen. To be supported. To build thriving, heart-centered businesses with depth, integrity, and real guidance.Doors are open now! laurenoflove.com/creator

This episode is extra special because I'm introducing you to someone who's not just part of the Lauren of Love team, but a huge part of my heart. Dana is one of my best friends and now plays an integral role in our business, supporting our community in sales and service.We talk about our friendship, how we've grown together through life and healing, and how her journey led her from self-doubt and resistance to deeply aligned purpose. Whether you're navigating sisterhood, stepping into your gifts, or figuring out what “soul work” really means, I hope Dana's story lights something up inside you.This is a celebration of friendship, feminine leadership, and the magic that happens when women rise together.What we talk about in this episode:How Dana went from resistance to alignment in her soul's workThe power of being witnessed and supported in sisterhoodWhat it's really like working together as best friendsShifting out of fear and into authentic expression in businessHealing your relationship with sales and stepping into serviceHow being in the right room unlocks your next levelIf you're longing for this kind of sisterhood, support, and aligned business growth...✨ The Conscious Creator Mastermind is calling you.This is where women come to rise together. To be seen. To be supported. To build thriving, heart-centered businesses with depth, integrity, and real guidance.Doors are open now! laurenoflove.com/creator

Send us a textThis week's episode of Outside Insights is a special one.I had the opportunity to sit down with Peter Samuelson, film producer, philanthropist, and now, the author of Finding Happy: A User's Guide to Your Life with Lessons from Mine. Before our conversation, I had a chance to read an early copy of the book (officially released June 10), and I couldn't put it down. It's heartfelt, funny, profound, and filled with stories that encourage you to think a little deeper about your own life, and consider how you might use it to help someone else.Peter's journey is truly remarkable. From studying medieval literature to producing blockbuster films to founding seven nonprofits, he's lived a life driven by curiosity, service, and an unwavering belief that everyone has the power to make a difference. His book, along with our conversation, offers a guide for anyone looking to live with more meaning and impact, no matter your age or background.In this episode, we talk about:What a film producer really does (hint: it's a lot like being a general)The story behind his nonprofit work with foster kids—and the powerful ripple effect of giving them agencyHis unlikely mentorship with General Norman SchwarzkopfWhy short-term happiness might be chocolate ice cream… but long-term happiness requires serviceHow we can heal our divided world with a simple but powerful concept: empathyPeter expresses it best: “You are the only author of the rest of your life.” His life's work is a testament to that, and I think you will walk away from this episode as driven—and motivated—as I was.

Is your marketing content actually doing its job of bringing in clients to your private practice?  Ideal clients you want to work with?In this episode, Kathy breaks down 3 essential elements that every piece of marketing content needs to include if you want it to connect with ideal clients and show up in search results.If you're writing blogs, updating your website, posting on social, or emailing your list and not seeing results, this episode will help you fix the missing links.You'll learn:Why speaking to your client's problem matters more than describing your serviceHow to choose keywords that help your content get found onlineWhere to include clear calls to action so people take the next step with youThis isn't about doing more marketing. It's about marketing your private practice strategically ... so that every piece of content you create works harder for your business. And gets results. Like attracting more clients! 

Let's talk about one of the most confusing parts of marketing—for both clients and social media managers: How much should social media management actually cost? In this episode, I'm breaking down the wide range of pricing in the industry—from $500 freelancers to $10,000+ full-service agencies—and exactly what you're getting at each level. If you've ever wondered whether you're overpaying, undercharging, or just not sure how to pick the right support for your stage of business, this one's for you. You'll learn:The 3 tiers of social media support and what each one actually deliversWhat to expect at every price point ($500, $3,500, $10,000+)How to avoid burnout as a freelancer by charging for the right level of serviceHow to hire smarter (or sell better) based on your business needsWhat business owners really need to have in place before hiring This is a must-listen whether you're outsourcing content or offering it.

In this episode, Trey and Micah ask the question every producer eventually wrestles with:Does size really matter?We're talking book size, account revenue, floor-setting, and the mental games that come with chasing whales vs. stacking solid mid-market wins.Micah breaks down how he closed 7 clients in under 30 days—without landing a single “whale.” Meanwhile, a buddy of his who crushed year one is now scrambling after losing both his biggest accounts… to no fault of his own.You'll hear:The real risk of going whale-only (and why you need diversification)What a $100K month of mid-market wins looks likeHow to set your revenue floor—and when to raise itWhy big accounts don't always mean big serviceHow to use tools like Insurance Xdate to pre-qualifyWhy your ideal account size is relative to your goal (and your split)Plus: Micah returns to the golf course after a six-month layoff, goes full Jim Venetos, and drops an 84 after starting quad-double

In this episode, we sit down with Koryn Okey, Vice President of Community & Engagement at Breezeway, to explore the tools and strategies that can help short-term rental hosts streamline their operations, improve efficiency, and increase revenue.Koryn has been in the vacation rental industry since 2008, starting at FlipKey, where she helped introduce guest reviews to the industry. Now, she plays a key role at Breezeway, helping hosts optimize their businesses through smart automation and operations management.What We Cover in This Episode:How Breezeway Messaging automates guest communication and creates efficiency in your businessThe power of Gap Night messaging and how it can add thousands of dollars to your bottom lineBreezeway's inventory tracking system and why managing consumables properly can save you moneyBreezeway Assist, a guest messaging solution that frees up your time while maintaining high-quality serviceHow software can help hosts run their businesses more effectively, whether managing one property or a hundredResources Mentioned in Today's Episode:Breezeway | Your first property is free!Breezeway Elevate | A free, two-day event happening on March 11-12The Airbnb Guest Check-In Routine You're Not Doing (And It's Losing You Money) | Subscribe to our YouTube channelMentioned in this episode:Proper Insurance | Book Your Risk Assessment TodayFido | Visit getfido.com/tfv & get your first month free!Extenteam | Receive 20% off the first 2 months with Tailwind!Hostfully | Go to https://www.hostfully.com/tfv and use TFV100 to get $500 off your subscription.