Podcasts about global thought leaders

In this weeks' Scale Your Sales Podcast episode, my guest is Hayal Koc.   Hayal is a Regional Vice President at Salesforce, the world's leading digital labor and CRM platform. She recently relocated to London, where she led a team of top sales professionals partnering with companies across all industries in the UK and Ireland. Prior to Salesforce, I co-founded and led sales and business development at a HR-tech startup based in Istanbul, Turkey and I began my career in investment banking and consulting, working at top global firms JP Morgan, EY and PwC.   In today's episode of Scale Your Sales podcast, Hayal explores the mindset needed to navigate constant change, focusing on curiosity, resilience, and detachment from fixed outcomes. She shares lessons from her multicultural background, her journey in building trust and confidence as a leader, and offers practical strategies for coaching teams by empowering individuals. This conversation provides valuable insights for those stepping into new roles, leading diverse teams, or aiming to make a meaningful organizational impact.   Welcome to Scale Your Sales Podcast, Hayal Koc.     Timestamps: 00:00 Embracing Change, Curiosity, and Resilience in Sales Leadership 04:16 Career Growth Through Curiosity 07:28 Proactive Career Planning 12:35 Approach New Roles with Fresh Perspective 15:12 Preparing for Success through Understanding 20:47 First Female Leader Experience 23:56 Personalized Team Management Conversations 27:46 Embrace Curiosity and Technology 29:55 Integrity and Impact Focus     https://www.linkedin.com/in/hayalkoc/     Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales.   Book Janice to speak virtually at your next event: https://janicebgordon.com LinkedIn: https://www.linkedin.com/janice-b-gordon/ Twitter: https://twitter.com/JaniceBGordon Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast More on the blog: https://scaleyoursales.co.uk/blog Instagram: https://www.instagram.com/janicebgordon Facebook: https://www.facebook.com/ScaleYourSales And more!   Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.

In this weeks' Scale Your Sales Podcast episode, my guest is Leslie Douglas.   Leslie Douglas is an award-winning sales coach dedicated to helping sales professionals align with their purpose and maximize productivity for high-impact results. With over 15 years of sales experience and a decade in coaching, she empowers individuals and teams to drive pipeline while staying authentic to their unique voice. A LinkedIn Top Sales Voice, and host of the popular Sell Better Daily Sales Show, Leslie speaks globally, inspiring sales professionals to sell with confidence, clarity, and purpose.   In today's episode of Scale Your Sales podcast, Leslie explores the evolving dynamics of high-performing revenue teams, emphasizing that despite advancements in AI and technology, it's people and effective coaching that drive success. She discusses the shift from deal-centric to people-focused coaching, the importance of personalized motivation, and the need to support both sellers and leadership. The conversation also highlights the role of diversity, community, and changing generational values in shaping a resilient and inclusive sales culture.   Welcome to Scale Your Sales Podcast, Leslie Douglas.     Timestamps: 00:00 Prioritizing People in Revenue Teams 05:28 Emerging Trends in Sales Kick-offs 07:27 Data-Driven Leadership Insights 12:23 Individual Motivation Beyond Money 14:41 Shattering Glass Ceilings Together 18:17 Shifting Career Aspirations and Values 21:26 Generational Shift in Risk Tolerance 24:28 Experiencing Global Traditions Journey 27:54 Curiosity: Key Sales Tool 31:14 Finding a Safe Community Transformed Me   https://www.linkedin.com/in/lesliebdouglas/ https://www.instagram.com/itslesliedouglas/     Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales.   Book Janice to speak virtually at your next event: https://janicebgordon.com LinkedIn: https://www.linkedin.com/janice-b-gordon/ Twitter: https://twitter.com/JaniceBGordon Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast More on the blog: https://scaleyoursales.co.uk/blog Instagram: https://www.instagram.com/janicebgordon Facebook: https://www.facebook.com/ScaleYourSales And more! Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.

Kevin Sinfield isn't just a rugby icon. He's a man on a mission. When his best friend and teammate Rob Burrow was diagnosed with MND, everything changed. In this powerful and direct conversation, Sinfield reveals how a simple promise led to running seven marathons in seven days and raising millions for a community often overlooked.He shares raw truths about leadership, loyalty, and what it really means to give. This isn't about glory. It's about purpose, pushing limits, and standing by your mates when it matters most. Whether you lead a business, a team, or a family, this is the episode you need to hear.Real talk. Big heart. Unmissable.Powered By ActionCOACH Business Coaching: The Help You Need to Grow Your Business: https://business.actioncoach.co.uk/Take Your Business to New Heights: Book Your Spot at the UK's Biggest Business Event to hear from Global Thought Leaders and Industry Pioneers in 2026:https://thebizx.co.uk/ Hosted on Acast. See acast.com/privacy for more information.

What if your next client was Julia Roberts? Geoff Ramm is the creator of Celebrity Service, a game changing mindset that pushes businesses to go beyond the 10. In this high energy interview, he reveals how most companies settle for a 7 or 8 in service, and why true magic happens when you treat every customer like a VIP. Packed with unforgettable stories from surprise hotel gestures to Uber drivers who rival Disney, Geoff shares the simple, powerful 120 second challenge that is transforming teams around the world. You will learn how to create “You won't believe this” moments that spark loyalty, referrals, and raving fans. Whether you lead a law firm, a shop, or a global brand, this episode will flip your thinking. It is not about gimmicks, it is about mindset, obsession, and small acts of brilliance. Watch now and start creating the service gap your competitors cannot touch. Powered By ActionCOACH Business Coaching: The Help You Need to Grow Your Business: https://business.actioncoach.co.uk/Take Your Business to New Heights: Book Your Spot at the UK's Biggest Business Event to hear from Global Thought Leaders and Industry Pioneers in 2025:https://thebizx.co.uk/ Hosted on Acast. See acast.com/privacy for more information.

In this weeks' Scale Your Sales Podcast episode, my guest is Jacques Sciammas.   Large company CFO (Charles Schwab, McGraw-Hill) who chaired the Capital Committee responsible for the decisions on strategic and large investments. He shares his real-life experience to help sales teams better understand the Executive Buyer's perspective, to help them win deals with the C-suite and develop strong relationships.   In today's episode of Scale Your Sales podcast, Jacques shares insights into the evolving dynamics of the C-suite and how sales teams can build meaningful relationships with top executives. He explores the growing importance of empathy, communication, and strategic alignment in high-level sales conversations, offering valuable guidance for sales professionals and leaders aiming to elevate their boardroom impact.   Welcome to Scale Your Sales Podcast, Jacques Sciammas.     Timestamps: 00:00 CFO Leads Capital Investment Committee 05:16 Evolving C-Suite Dynamics and Decisions 08:34 Expanded C-Suite Roles 11:35 Evolving KPIs: Beyond Profitability 15:01 Empathy Key to Sales Success 18:45 Corporate-Political Balance and Responsibility 23:26 Efficient Meetings and Value Focus 26:23 C-Suite Misalignment in Sales Meetings 27:42 Sales Success: Beyond Basic Preparation   https://www.linkedin.com/in/jacques-sciammas/     Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales.   Book Janice to speak virtually at your next event: https://janicebgordon.com LinkedIn: https://www.linkedin.com/janice-b-gordon/ Twitter: https://twitter.com/JaniceBGordon Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast More on the blog: https://scaleyoursales.co.uk/blog Instagram: https://www.instagram.com/janicebgordon Facebook: https://www.facebook.com/ScaleYourSales And more!   Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.

I had the pleasure of sitting down with Simon Hartley, a renowned sports psychologist and author, to explore the fascinating world of human psychology in sports and business. In our chat, Simon shared insights on motivation, focus, and the pursuit of excellence that apply far beyond the realm of athletics. We discussed the power of accountability, the importance of enjoyment in performance, and how to develop self-awareness to reach the next level. Simon also opened up about his latest book, "Key to the Door", where he examines what sets global thought leaders apart. We delved into the delicate balance between authenticity and success, and how to share your truth in a way that resonates with others. Whether you're an athlete, business leader, or simply someone striving for personal growth, this episode offers valuable lessons on harnessing your potential and achieving your goals. Don't miss this insightful conversation - tune in now to gain a fresh perspective on motivation, success, and the psychology of peak performance.

What does it really take to lead a nation on the rugby field? Former Scotland captain Bryan Redpath reveals the raw truth about leadership under pressure, how personal performance, tough decisions, and owning your mistakes shape the person in charge. From making game-defining calls to dealing with the weight of national expectation, he shares what it means to lead when the stakes couldn't be higher.Redpath doesn't stop at sport. He pulls back the curtain on leadership in business too. He compares the selfless, team-first mentality of rugby with the siloed mindset he's seen in corporate life. With powerful stories involving icons like Sir Alex Ferguson and Kevin Sinfield, he makes a compelling case for vulnerability, mentorship, and real team bonds as the keys to lasting success.This is more than just a story about rugby. It is a masterclass in leadership, trust, and staying true to your values. Redpath's advice is gold. Master what you're great at, share what you know, and lead with heart. If you want to be a better leader in sport, business, or life, this conversation is unmissable.Powered By ActionCOACH Business Coaching: The Help You Need to Grow Your Business: https://business.actioncoach.co.uk/Take Your Business to New Heights: Book Your Spot at the UK's Biggest Business Event to hear from Global Thought Leaders and Industry Pioneers in 2025:https://thebizx.co.uk/ Hosted on Acast. See acast.com/privacy for more information.

In this weeks' Scale Your Sales Podcast episode, my guest is Manoj Ramnani.   Manoj is the Founder and CEO of SalesIntel, a company committed to providing the highest quality B2B contact data on the market. SalesIntel's research team hand-verifies every contact to ensure 95% accuracy on data. As the CEO, Manoj drives the strategic vision of SalesIntel, establishes and fosters key partnerships, and is building out the executive team that will make SalesIntel the leader of the data sector.   In today's episode of Scale Your Sales podcast, Manoj brings extensive expertise in B2B data and entrepreneurship, with experience in both bootstrapped and venture-backed ventures. In this episode, he shares insights on selecting the right financial path for startups, optimizing the tech stack, and navigating evolving go-to-market strategies. Manoj also explores the shifting role of sales teams in response to economic and technological changes, highlighting how Sales Intel leverages human-verified data and AI to drive accurate pipeline generation.   Welcome to Scale Your Sales Podcast, Manoj Ramnani.     Timestamps: 00:00 Bootstrapping vs. VC Insights 04:08 Startup Challenges and Lessons Learned 08:22 Strategic Fundraising and Sales Optimization 11:19 Consolidation of Tech Platforms 16:14 GTM Product Innovation Challenges 17:06 Empowering Buyers, Shifting Sales Strategy 20:23 Innovative Products Need Customer Feedback 24:36 Prioritizing Quality in Data Service 28:11 Optimizing Go-To-Market Strategy 30:16 From Engineering to Sales Intel 34:10 Focus on Events, Community, Partnerships 36:29 Empowering High-Performance Teams   https://www.linkedin.com/in/manojramnani/     Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales.   Book Janice to speak virtually at your next event: https://janicebgordon.com   LinkedIn: https://www.linkedin.com/janice-b-gordon/   Twitter: https://twitter.com/JaniceBGordon   Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast   More on the blog: https://scaleyoursales.co.uk/blog   Instagram: https://www.instagram.com/janicebgordon   Facebook: https://www.facebook.com/ScaleYourSales   And more! Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.

Liz Jackson MBE reveals how losing her sight gave her a sharper vision for success. She built a multi-million pound business, scaled it to 100 employees, and sold it without ever seeing a CV. Now she helps entrepreneurs sell their companies for maximum value, ensuring they exit on purpose not by accident.She breaks down what makes a business truly sellable, strong leadership, recurring revenue, and eliminating risks buyers hate. From Employee Ownership Trusts to private equity deals, Liz explains how to create bidding wars and walk away with life changing money.But selling is not just about cash, it is about legacy. Liz shares the emotional side of exiting a business, how to avoid regret, and why planning your next adventure is just as important as the sale itself. If you are building a business, thinking of selling, or just want an edge in leadership, this is unmissable.Powered By ActionCOACH Business Coaching: The Help You Need to Grow Your Business: https://business.actioncoach.co.uk/Take Your Business to New Heights: Book Your Spot at the UK's Biggest Business Event to hear from Global Thought Leaders and Industry Pioneers in 2025:https://thebizx.co.uk/ Hosted on Acast. See acast.com/privacy for more information.

Dr. Ben Rosenblaat, elite performance coach to Hollywood stars, top athletes, and CEOs, reveals the secret to peak performance. Fitness fuels success. He breaks down why staying in shape sharpens decision making, boosts resilience, and cuts stress whether you are leading a company or competing at the highest level. Forget motivation. Consistency is king. Dr. Rosenblaat shares game changing strategies from elite sports. Micro workouts, habit stacking, and the critical minimum rule help you stay sharp even in high stress periods. Neuroscience backs it. Structured routines reduce decision fatigue and keep you operating at your best. Want to perform like the world's top achievers? The secret is not just talent. It is physical and mental conditioning. Learn how to build unstoppable habits, stay sharp under pressure, and take your business or life to the next level. Powered By ActionCOACH Business Coaching: The Help You Need to Grow Your Business:https://business.actioncoach.co.uk/ Take Your Business to New Heights: Book Your Spot at the UK's Biggest Business Event to hear from Global Thought Leaders and Industry Pioneers in 2025:https://thebizx.co.uk/ Hosted on Acast. See acast.com/privacy for more information.

Frank Mattes is the Founder and CEO of Lean Scaleup, a firm specializing in out-of-the-box innovation and corporate new-business development. He co-created the Lean Scaleup methodology, collaborating with over 100 experts from academia and industry. With a career spanning more than 25 years, Frank has advised numerous international corporations, including Fortune 10 companies. He has repeatably been named Global Thought Leader and influencer on Entrepreneurship and Lean Startup by Thinkers360. In this episode… Businesses often face the challenge of balancing short-term success with long-term growth. With rapid technological advancements and shifting customer demands, how can organizations innovate while maintaining their current operations? Is it possible to prepare for the future without neglecting the present? Frank Mattes, a seasoned expert in innovation and business strategy, offers practical insights into this dilemma. Drawing from his extensive career, Frank suggests that businesses must integrate immediate needs and future innovations by fostering a culture of out-of-the-box thinking. He emphasizes the importance of leadership in guiding teams through transformations, particularly in challenging industries. By listening to employee feedback and aligning short-term decisions with long-term visions, companies can avoid stagnation and adapt to change. Tune in to this episode of the Smart Business Revolution Podcast as John Corcoran interviews Frank Mattes, Founder and CEO of Lean Scaleup, discussing how businesses can scale innovation while balancing current needs. Frank shares his expertise on adapting to disruption, the importance of innovation leadership, and lessons from companies like Kodak and Fujifilm. He also explains how Amazon and Amadeus successfully navigated the complexities of business transformation.

In this weeks' Scale Your Sales Podcast episode, my guest is Jan Young.   Jan Young is the founder of JanYoungCX consultancy & coaching, StepUpXchange CS executive courses with private community & CxXchange community for CS professionals. She is an award-winning CS leader of 2 successfully exited startups. She brings her cross-disciplinary approach to SaaS B2B tech and Customer Led Growth. Jan is on a mission to transform CS Leaders into Business Leaders and align GTM teams.   In today's episode of Scale Your Sales podcast, Jan shares expertise in transforming customer success leadership and aligning go-to-market strategies for business growth. This discussion covers the critical role of CS leaders in market alignment, the impact of data integration and AI on revenue operations, and the importance of breaking down organizational silos. Jan provides insights on driving profitability in customer interactions and creating a seamless customer journey.   Welcome to Scale Your Sales Podcast, Jan Young.     Timestamps: 00:00 Aligning GTM for Customer Experience 05:16 Balancing Customer Value and Profitability 09:34 Fostering Success Through Collaboration 13:42 Shifting to Profitable, Efficient Growth 15:03 Rethinking Customer Engagement Strategies 18:42 Optimizing Customer Success Milestones 22:47 Earning Trust in Sales Delivery 26:51 Sales vs. Customer Success Gender Dynamics 28:52 CS Careers Foster Customer Relationships 31:27 Embracing AI for Business Efficiency 35:07 Adapting to Industry Transformation 38:00 Community and Courage     https://www.linkedin.com/in/jan-young-cx/ https://x.com/janyoungcx     Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales.   Book Janice to speak virtually at your next event: https://janicebgordon.com   LinkedIn: https://www.linkedin.com/janice-b-gordon/   Twitter: https://twitter.com/JaniceBGordon   Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast   More on the blog: https://scaleyoursales.co.uk/blog   Instagram: https://www.instagram.com/janicebgordon   Facebook: https://www.facebook.com/ScaleYourSales   And more! Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.

This powerful conversation with Tony Smith reveals the biggest leadership lessons from rugby that every business leader can apply today. From building a winning culture to handling tough conversations, Tony shares real-life experiences that prove leadership is about respect, motivation, and getting the best out of others.He explains why great teams aren't just about talent but about caring for each other's success, taking ownership, and constantly improving. Whether it's greeting employees each morning or coaching selfless teamwork, the small things make the biggest impact.With insights on handling setbacks, making tough decisions, and maintaining high-performance cultures, this interview is packed with actionable advice. If you want to lead better whether in business, sports, or life… This is a must-watch!Powered By ActionCOACH Business Coaching: The Help You Need to Grow Your Business: https://business.actioncoach.co.uk/Take Your Business to New Heights: Book Your Spot at the UK's Biggest Business Event to hear from Global Thought Leaders and Industry Pioneers in 2025:https://thebizx.co.uk/ Hosted on Acast. See acast.com/privacy for more information.

Leadership is about people, helping them grow and succeed. Pip's journey from stuffing envelopes at 19 to becoming CEO of the British Franchise Association proves that curiosity and hard work open doors. She never planned a career in franchising but embraced every challenge, turning setbacks into opportunities. Without a university degree, she upskilled on the job, later completing a business diploma at Warwick. Her passion is making a difference in people's lives.Stepping into the CEO role was not easy. Imposter syndrome hit hard. But with coaching, she gained confidence, learned to balance hands-on leadership with big-picture strategy, and built a consultative, people-first culture. She believes leadership is not about having all the answers. It is about surrounding yourself with the right people and knowing when to listen.As the first female CEO of the BFA, Pip faced scepticism in a male-dominated industry. But she proved her worth by delivering results, modernising the association, and championing ethical franchising. Her secret to success is gratitude, resilience, and never losing sight of the people who make it all possible.Powered By ActionCOACH Business Coaching: The Help You Need to Grow Your Business: https://business.actioncoach.co.uk/Take Your Business to New Heights: Book Your Spot at the UK's Biggest Business Event to hear from Global Thought Leaders and Industry Pioneers in 2025:https://thebizx.co.uk/ Hosted on Acast. See acast.com/privacy for more information.

In this weeks' Scale Your Sales Podcast episode, my guest is Elizabeth Bloss.   I am a two-time Chief Customer Officer with over 15 years of global leadership experience in technology. I specialize in building and scaling high-performing customer-facing teams, aligning cross-functional initiatives, and driving revenue growth through customer success. I'm a passionate advocate for diversity, actively coaching and mentoring women in tech.   In today's episode of Scale Your Sales podcast, Elizabeth explores the evolving role of customer success as a key revenue driver. Elizabeth shares insights on breaking down silos, ensuring cross-functional alignment, and maintaining momentum year-round. The discussion highlights the impact of customer centricity on sustainable growth and the role of change management in driving success.   Welcome to Scale Your Sales Podcast, Elizabeth Bloss.     Timestamps: 00:00 Scale Your Sales: Customer Success 05:48 Biweekly Check-In Meetings Benefits 07:19 Importance of Visibility in Revenue Operations 12:13 Customer-Centric Growth Strategies 14:02 Evaluating Product Value Perception 19:05 Understanding Customer Usage Trends 21:17 Customer Success Drives Revenue Growth 24:51 Aligning Success Metrics 28:29 Master Your Numbers   https://www.linkedin.com/in/elizabethblass/     Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales.   Book Janice to speak virtually at your next event: https://janicebgordon.com   LinkedIn: https://www.linkedin.com/janice-b-gordon/   Twitter: https://twitter.com/JaniceBGordon   Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast   More on the blog: https://scaleyoursales.co.uk/blog   Instagram: https://www.instagram.com/janicebgordon   Facebook: https://www.facebook.com/ScaleYourSales   And more! Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.

Steve Judge's story is one of extraordinary resilience, from a life-changing car accident to becoming a world champion and an unstoppable force of motivation. Once an average person working as a coal miner and engineer, his world was shattered in 2002 when a near-fatal crash left him with devastating injuries. Told he might never walk again, Steve refused to accept that fate. With relentless determination, he pushed through agonising rehabilitation, defied the odds, and went on to conquer the world of para-triathlon, becoming British, European, and World Champion. His journey is proof that setbacks can fuel success and that no obstacle is too great when you refuse to give up.Now, as a globally recognised speaker, Steve doesn't just tell a story—he ignites action. His high-energy talks challenge audiences to ditch excuses, set bold goals, and unlock their full potential. He shares the powerful mindset that took him from rock bottom to the top, using his signature framework… Vision, Soul, Gear, Gang, and Hour to show people how to break barriers in their own lives. Whether you're facing personal struggles, career hurdles, or self-doubt, Steve's message is clear: regret nothing, chase your dreams, and turn adversity into your greatest advantage.This isn't just another inspirational tale, it's a wake-up call. Steve's story will shake you, motivate you, and leave you ready to take action. If you've ever felt stuck, uninspired, or unsure of what's possible, his journey will prove that the only limits are the ones you refuse to break. Watch, listen, and be prepared to change your life.Powered By ActionCOACH Business Coaching: The Help You Need to Grow Your Business: https://business.actioncoach.co.uk/Take Your Business to New Heights: Book Your Spot at the UK's Biggest Business Event to hear from Global Thought Leaders and Industry Pioneers in 2025:https://thebizx.co.uk/ Hosted on Acast. See acast.com/privacy for more information.

What do you do when your entire world falls apart? After 20 years of abuse, homelessness, and financial instability, Rachel Horan faced a choice... Stay trapped or fight for a better life. With no income and three children to support, she chose to build a business and start the journey to creating her dream life.Learn from Rachel's struggles including imposter syndrome, self-doubt, and failure holding her back. But through relentless learning, discipline, and a complete mindset shift, she turned her pain into power. She mastered marketing, built a business, and took control of her future, proving that even the darkest moments can lead to transformation.This is more than just a comeback, it's proof that success is possible, no matter where you start. If you've ever felt stuck, doubted yourself, or believed you weren't enough, Rachel's story will change everything. Powered By ActionCOACH Business Coaching: The Help You Need to Grow Your Business: https://business.actioncoach.co.uk/Take Your Business to New Heights: Book Your Spot at the UK's Biggest Business Event to hear from Global Thought Leaders and Industry Pioneers in 2025:https://thebizx.co.uk/ Hosted on Acast. See acast.com/privacy for more information.

In this weeks' Scale Your Sales Podcast episode, my guest is Ejieme Eromosele.   I'm a customer-led growth expert passionate about driving retention, expansion, and customer advocacy. I'm also the Founder of Success in Black, where I champion DEIB in Customer Success. With experience at Accenture, PwC, and The New York Times, I've built on delivering exceptional customer outcomes and business value.   In today's episode of Scale Your Sales podcast, Ejieme explores customer-led growth as a key driver of sustainable revenue expansion, emphasizing the alignment of sales, marketing, and customer success for exponential impact. She introduces the concept of assumptive advocacy and the role of data in driving transformative customer insights. Committed to diversity, equity, and inclusion, Ejieme shares her journey in founding Success in Black, a community supporting Black professionals in customer success.   Welcome to Scale Your Sales Podcast, Ejieme Eromosele.     Timestamps: 00:00 Elevating Sales with Customer Led Growth and Community Insights 06:22 Leading EMEA Growth 09:57 Align Leadership for Customer Growth 11:42 Aligning Customer Goals with AI Tools 15:11 Seeding Future Customer Advocacy 20:37 Leveraging Data for Customer Solutions 21:35 Becoming a Trusted Customer Advisor 24:43 Compelling Vision and Customer Focus 30:19 Human-First Approach in Business   https://www.linkedin.com/in/ejieme/     Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales.   Book Janice to speak virtually at your next event: https://janicebgordon.com LinkedIn: https://www.linkedin.com/janice-b-gordon/ Twitter: https://twitter.com/JaniceBGordon Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast More on the blog: https://scaleyoursales.co.uk/blog Instagram: https://www.instagram.com/janicebgordon Facebook: https://www.facebook.com/ScaleYourSales   And more! Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.

Get ready to unlock your true potential with Jamil Qureshi as he reveals the secret to success—your mindset. He argues that attitude is more powerful than intelligence or circumstances, and the difference between reaching your goals and staying stuck lies in how you think.Through compelling stories of athletes who used the power of visualisation to stay on top, Qureshi shows how top performers tap into their self-awareness to know exactly what works for them. His core message? Success isn't about waiting for luck—it's about actively shaping your approach to life's challenges.But that's not all. Qureshi delves into the heart of what really drives us—purpose. Success isn't just a destination; it's a daily choice we make to grow. He shares his personal journey of feeling lost in dead-end jobs to discovering his true passion for psychology, illustrating how setbacks—like losing a job or facing personal struggles—can be the very things that push us forward.Most powerfully, Qureshi emphasises the importance of human connection. Feeling seen, heard, and valued isn't just nice—it's essential for growth. And finally, he drives home the truth: success is a choice. The most successful people are not afraid to fail because they see failure not as a setback, but as a lesson that takes them one step closer to their goals.So, are you ready to take action, embrace your potential, and rise above self-doubt? Watch and let Jamil Qureshi show you how mindset, purpose, and perseverance can transform your life.Powered By ActionCOACH Business Coaching: The Help You Need to Grow Your Business: https://business.actioncoach.co.uk/Take Your Business to New Heights: Book Your Spot at the UK's Biggest Business Event to hear from Global Thought Leaders and Industry Pioneers in 2025:https://thebizx.co.uk/ Hosted on Acast. See acast.com/privacy for more information.

Most business owners struggle with growth—hiring the right people, scaling without breaking, and staying ahead of the game. Jared Wilson knows that fight all too well.Once a professional footballer, his career was cut short by injuries, leaving him at rock bottom. But he rebuilt himself, channelling his discipline into business. From a tiny garage, he grew Penguin Uniform into a multi-million-pound powerhouse, mastering marketing, leadership, and systems along the way.Now, he's sharing what it really takes to scale—how to take risks, build the right team, and create a business that doesn't just survive but thrives.Episode #99 of the Business Growth Podcast is Powered By ActionCOACH Business Coaching: The Help You Need to Grow Your Business: https://business.actioncoach.co.uk/Take Your Business to New Heights: Book Your Spot at the UK's Biggest Business Event to hear from Global Thought Leaders and Industry Pioneers in 2025:https://thebizx.co.uk/ Hosted on Acast. See acast.com/privacy for more information.

In this weeks' Scale Your Sales Podcast episode, my guest is Priya Lakshmi.   Experienced consulting sales leader with a passion for transforming financial services with the power of technology. Currently the UK CRO for GFT Group and leading the sales, partnerships and marketing and driving growth strategies for the UK business. Have a track record of delivering sustained revenue growth through deep customer relationships and driving innovative solutions.   In today's episode of Scale Your Sales podcast, Priya shares how uniting sales, partnerships, and marketing under her leadership drove GFT's record year, with partnerships generating a significant share of leads. In conversation with Janice, they discuss diversity in sales, fostering empowerment, and understanding individual motivators within teams. This episode offers actionable insights on optimizing performance, managing internal processes, and prioritizing customer obsession in the tech industry, along with personal leadership experiences in a traditionally male-dominated field.   Welcome to Scale Your Sales Podcast, Priya Lakshmi.     Timestamps: 00:00 Power of Three: Sales Strategy 04:47 Navigating Partner Mindset Shifts 09:45 Sales Team Integration Challenges 13:05 "Be Bold in Tech Sales" 16:42 Diversity in Sales Leadership Lacking 18:34 Empowering Women Leaders in Organizations 21:43 Empowerment and Role Models 26:00 Introverts Excel in Sales Careers 29:39 Tailored Coaching for Sales Success 33:33 Empowerment and Ownership Culture 34:22 Empowered Sales Through Agile Operations 38:26 Balancing Family and Career Challenges     https://www.linkedin.com/in/priya-lakshmi-09ab004/     Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales.   Book Janice to speak virtually at your next event: https://janicebgordon.com   LinkedIn: https://www.linkedin.com/janice-b-gordon/   Twitter: https://twitter.com/JaniceBGordon   Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast   More on the blog: https://scaleyoursales.co.uk/blog   Instagram: https://www.instagram.com/janicebgordon   Facebook: https://www.facebook.com/ScaleYourSales   And more! Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.

In this must-watch episode, Donna O'Toole, founder of August Recognition Ltd, reveals the power of recognition—and how it can transform your business. From winning awards to daily moments of acknowledgment, Donna shares the secrets behind standing out, building trust, and accelerating growth.She dives deep into how winning awards isn't just about trophies—it's a game-changing strategy for boosting credibility, attracting clients, and getting your hard work noticed. Plus, Donna opens up about her own inspiring journey from overcoming adversity to becoming a successful entrepreneur.Ready to unlock your potential and make a real impact? Don't miss this episode—it's packed with insights that could take your business to the next level!Powered By ActionCOACH Business Coaching: The Help You Need to Grow Your Business: https://business.actioncoach.co.uk/Take Your Business to New Heights: Book Your Spot at the UK's Biggest Business Event to hear from Global Thought Leaders and Industry Pioneers in 2025:https://thebizx.co.uk/ Hosted on Acast. See acast.com/privacy for more information.

What really makes a great leader? Andy Bird breaks it down with powerful insights and real-life lessons. Leadership isn't just about getting things done—it's about transformation. He reveals the three keys: Purpose (what change are you driving?), Partnership (how do you bring people with you?), and Performance (can you deliver results?). But here's the twist—not all leaders start with purpose. Some find it through collaboration.Bird shares hard-earned lessons from his own journey—how he struggled to engage his team until he realised he was pushing his vision, not theirs. The game changed when they co-created a shared purpose, and suddenly, people weren't just showing up—they were all in. He took the same approach to company culture, proving that listening, acting on feedback, and ditching top-down control can create an unstoppable team.But what about bad leadership? Bird exposes the biggest mistake leaders make—creating fear. Fear of failure, fear of speaking up. Great leaders challenge people, but they also support them. The best leaders inspire not by being perfect, but by being real. They listen, they adapt, and they set the tone for success. If you want to lead with impact, you don't just need to watch this—you need to live it.Powered By ActionCOACH Business Coaching: The Help You Need to Grow Your Business: https://business.actioncoach.co.uk/Take Your Business to New Heights: Book Your Spot at the UK's Biggest Business Event to hear from Global Thought Leaders and Industry Pioneers in 2025:https://thebizx.co.uk/ Hosted on Acast. See acast.com/privacy for more information.

In this weeks' Scale Your Sales Podcast episode, my guest is Brandi Starr.   Brandi Starr is a marketing powerhouse with over 20 years of experience shaking up B2B and B2B2C companies. As COO at Tegrita, a consultancy that unlocks the power of email, she's all about transforming processes, enhancing go-to-market strategies, and ensuring smooth customer experiences. Named one of the Top 50 Women in MarTech, Brandi blends strategic vision with operational savvy. She's also the coauthor of "CMO to CRO" and the host of the Revenue Rehab podcast, known for turning ideas into action and inspiring others in the marketing world.   In today's episode of Scale Your Sales podcast, Brandi Starr has transformed B2B and B2B2C organizations through her expertise in optimizing email strategies within the sales funnel. A leading voice in Martech, she explores the role of technology in sales and marketing, the importance of team alignment, and the untapped potential of mid-funnel insights. Brandi shares actionable strategies for revenue growth and high-performing sales teams, offering a forward-looking perspective on customer excellence and sustainable success. Welcome to Scale Your Sales Podcast, Brandi Starr.     Timestamps: 00:00 Maximizing Middle Funnel Opportunities 03:39 Modern Phone Intrusiveness 06:49 Integrated Marketing Insights 10:33 Mastering Middle Funnel Strategy 14:14 Data & Tech: Insightful Integration 16:28 CMO: Future Revenue Leader 20:25 Reassess Tech Use, Don't Replace 24:11 Misaligned Strategy Limits Business Success 28:43 Hiring for Talent, Not Experience 32:21 Role-Specific Assessment Benefits 33:30 Unlocking Success Through Predictive Tools 36:44 Authenticity Drives Success     https://a.co/d/6jKShUC https://www.linkedin.com/in/brandistarr/ https://www.instagram.com/revenuerehab/     Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales.   Book Janice to speak virtually at your next event: https://janicebgordon.com LinkedIn: https://www.linkedin.com/janice-b-gordon/ Twitter: https://twitter.com/JaniceBGordon Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast More on the blog: https://scaleyoursales.co.uk/blog Instagram: https://www.instagram.com/janicebgordon Facebook: https://www.facebook.com/ScaleYourSales   And more! Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.

On this week's episode of "In Your Head," Dr. Leigh Richardson welcomes Ira S. Wolfe, a recognized Top 5 Global Thought Leader in the Future of Work, Leadership, and HR by Thinkers360. As a dentist turned futures strategist, TEDx speaker, seven-time author, podcaster, and adjunct professor, Ira brings a wealth of knowledge and experience to the conversation. Listen here: Over 20 years ago, Ira forecasted The Perfect Labor Storm, long before workforce disruptions became widely recognized. He thrives on the chaos of our fast-changing, unpredictable world, helping individuals and organizations adapt, grow, and thrive in the face of disruption. His work highlights how bold ideas, human ingenuity, and technological breakthroughs can empower people to flourish in a rapidly evolving future. While Ira is fascinated by the possibilities of innovation, he also understands the unsettling challenges that come with rapid progress. He speaks candidly about the growing knowledge gap, shifting power dynamics, and the risks of staying unprepared in a world moving at breakneck speed. For Ira, the future is both a thrilling opportunity and an urgent wake-up call. Join Dr. Leigh Richardson and Ira S. Wolfe for a compelling discussion on embracing innovation, navigating disruption, and unlocking the potential of the future. Visit DrLeighRichardson.com to tune in and explore more thought-provoking content.

What does it take to build a business, overcome personal struggles, and come out stronger on the other side? George Davies shares his raw, unfiltered journey through 23 years of highs and lows. From near burnout and the toughest decisions of his life to discovering the secret to trusting others and empowering his team—this is the story of resilience, growth, and transformation.George opens up about how he kept going when life felt impossible—navigating a divorce, raising his kids, and running a business. He reveals the tough choices he made, like choosing running over the bottle, and how listening, simplicity, and focus helped him turn everything around.If you're looking for practical advice, inspiration, or just a powerful story of grit and determination, this episode is for you. Watch now to learn how George found success in business and life, and how you can too.Powered By ActionCOACH Business Coaching: The Help You Need to Grow Your Business: https://business.actioncoach.co.uk/Take Your Business to New Heights: Book Your Spot at the UK's Biggest Business Event to hear from Global Thought Leaders and Industry Pioneers in 2025:https://thebizx.co.uk/ Hosted on Acast. See acast.com/privacy for more information.

James Peach is a marketing leader, adventurer, and keynote speaker with a knack for shaking up the status quo. Known for turning bold ideas into real-world impact, James has worked with powerhouse brands like Innocent Drinks, Uber, and Vinted. His secret? He doesn't just market products—he makes people care. From helping Vinted go from flop to favourite on UK phones to showing how Uber changed the way we think about taxis, James knows how to create campaigns that stick, inspire, and deliver.What sets James apart is his fearless approach to the challenges of modern marketing—standing out in a noisy world, cutting through inefficiency, and building strategies that actually work. He believes the biggest risk is not taking one and shows how brands can be brave, bold, and brilliant by focusing on what truly matters to people. Whether it's creating emotional campaigns like Innocent's "Big Knit" or helping small businesses nail their storytelling on TikTok, James proves that the right story, told well, can change everything.This is your chance to hear from the marketing mind behind some of the industry's most inspiring campaigns. If you want to know how to build a brand that people love, how to connect through storytelling in seconds, and how to make bold decisions that transform your business, you won't want to miss James Peach. This is marketing reimagined—don't just watch, take notes.Powered By ActionCOACH Business Coaching: The Help You Need to Grow Your Business: https://business.actioncoach.co.uk/Take Your Business to New Heights: Book Your Spot at the UK's Biggest Business Event to hear from Global Thought Leaders and Industry Pioneers in 2025:https://thebizx.co.uk/ Hosted on Acast. See acast.com/privacy for more information.

In this weeks' Scale Your Sales Podcast episode, my guest is Alina Vandenberghe.   Alina is the co-founder and co-CEO of Demand Gen Conversion Platform Chili Piper. Her company is used by GTM teams at Monday.com, Rippling, Home Depot, and more. In 2022 her company reached a Billion-dollar valuation. She also runs a foundation focused on non-Violence, co-chairs a woman organized focused on electing Harris as the next president and is a mom of two boys.   In today's episode of Scale Your Sales podcast, Alina shares her expertise on the evolving sales landscape, highlighting data-driven decision-making, cultural diversity, and the impact of remote work on achieving work-life balance. She discusses the challenges sales leaders face in balancing quotas with genuine customer relationships and reflects on her inspiring journey from Ukraine to becoming an industry leader. Alina's story showcases resilience, a drive for financial stability, and a vision for inclusivity. Welcome to Scale Your Sales Podcast, Alina Vandenberghe.     Timestamps: 00:00 Revolutionizing Sales Culture and Embracing AI Challenges 05:11 Resilience and failures are underappreciated in success. 07:20 Hiring focus: drive to change, not victim mentality. 12:58 Remote work pros/cons; desires transparency, social impact. 15:03 Employees diverse, motivated by financial stability, impact. 18:51 Eastern Europeans valued for strong work ethic. 23:39 AI complicates sales, demands trust-building partnerships. 28:12 Train sales team to meet ICP needs effectively. 31:00 CEO feels lonely, disappointed, seeks local wisdom. 35:29 Nonviolent Communication transformed introversion to extroversion. 37:55 Inspired by diversity, self-expression, and environment.     https://www.linkedin.com/in/alinav/ https://x.com/alinutzav   Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales.   Book Janice to speak virtually at your next event: https://janicebgordon.com LinkedIn: https://www.linkedin.com/janice-b-gordon/ Twitter: https://twitter.com/JaniceBGordon Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast More on the blog: https://scaleyoursales.co.uk/blog Instagram: https://www.instagram.com/janicebgordon Facebook: https://www.facebook.com/ScaleYourSales   And more! Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.

If you're feeling stuck in your business growth, you're not alone. Lance Hill, CEO of Eight Group, shares how he went from a small start to $14 million in revenue by focusing on one thing above all else: the customer. In this must-watch talk, Lance reveals how listening to customers, solving their problems, and constantly adapting helped him build a business that thrives. He also shares how simple tools like Quarterly Business Reviews (QBRs) unlocked powerful opportunities. If you're ready to level up, you won't want to miss this.But growth doesn't come without its risks. Lance takes us inside his bold acquisition strategy, revealing how a single calculated risk turned into a $6 million revenue boost. He explains the tough decisions, time pressures, and strategies that made it all possible. Whether you're considering acquisitions or looking to grow organically, Lance's insights will show you how to make smarter, more impactful moves.As CEO, Lance knows the importance of empowering his team while keeping the business financially stable. His approach blends trust, resilience, and sharp decision-making to ensure long-term success. If you're ready to make big changes and build a lasting, customer-centric business, Lance's journey is a roadmap you can't afford to miss.Powered By ActionCOACH Business Coaching: The Help You Need to Grow Your Business: https://business.actioncoach.co.uk/Take Your Business to New Heights: Book Your Spot at the UK's Biggest Business Event to hear from Global Thought Leaders and Industry Pioneers in 2025:https://thebizx.co.uk/ Hosted on Acast. See acast.com/privacy for more information.

In this special episode, we embark on a heartfelt exploration of the profound influence that heroes and sheroes have on our lives. From family members and mentors to global icons, our esteemed guests share personal stories of the individuals who have shaped their journeys and inspired them to achieve greatness. Whether it's the steadfast support of a loved one or the trailblazing example of renowned figures, these accounts highlight the transformative power of guidance, inspiration, and leadership. Their stories serve as a reminder that we all possess the potential to make a meaningful impact in the lives of others. We hope you enjoy this inspiring episode!     Timestamps: 00:00 Celebrating people who inspired and shaped us. 03:27 Sharing session about Heroes & Sheroes of Scale Your Sales Podcast Guests     Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales.   Book Janice to speak virtually at your next event: https://janicebgordon.com LinkedIn: https://www.linkedin.com/janice-b-gordon/ Twitter: https://twitter.com/JaniceBGordon Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast More on the blog: https://scaleyoursales.co.uk/blog Instagram: https://www.instagram.com/janicebgordon Facebook: https://www.facebook.com/ScaleYourSales   And more! Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.

Ready to make this year your best yet? James Vincent, Performance Director at Action Coach, delivers a powerhouse episode packed with 12 game-changing lessons to elevate your life and business. From turning fear into freedom to building unstoppable momentum, this talk is a masterclass in personal growth, leadership, and success.Learn how to break free from comfort zones, set goals that stick, and create a vision so clear it pulls you forward. James shares powerful insights from real-world leaders like Dame Kelly Holmes and Andy Alderson, offering practical steps to delegate effectively, boost profitability, and design a sellable business. This is no fluff—just actionable advice to help you level up.Whether you're looking to improve your mindset, sharpen your skills, or take bold steps toward your dreams, this episode is your blueprint. Don't just survive the year—thrive in it. Watch now and start building the success story you've always wanted.Powered By ActionCOACH Business Coaching: The Help You Need to Grow Your Business: https://business.actioncoach.co.uk/Take Your Business to New Heights: Book Your Spot at the UK's Biggest Business Event to hear from Global Thought Leaders and Industry Pioneers in 2025:https://thebizx.co.uk/ Hosted on Acast. See acast.com/privacy for more information.

Start the new year with a compelling episode of the Scale Your Sales Podcast hosted by Janice B. Gordon. This special edition explores a fascinating question posed to our guests: "What one thing would you take if stranded on a desert island?"   From practical tools to deeply personal choices, their answers reveal a range of motivations and values that extend beyond the business world. Janice also shares her own response and invites you to reflect on yours.   Tune in to discover the human side behind business brilliance. Hear surprising answers that reveal personal values and motivations, along with Janice's own response.     Timestamps: 00:00 If you were on a desert island alone, what one thing would you take with you? 02:18 What item would you take to survive on a desert island?     Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales.   Book Janice to speak virtually at your next event: https://janicebgordon.com LinkedIn: https://www.linkedin.com/janice-b-gordon/ Twitter: https://twitter.com/JaniceBGordon Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast More on the blog: https://scaleyoursales.co.uk/blog Instagram: https://www.instagram.com/janicebgordon Facebook: https://www.facebook.com/ScaleYourSales   And more! Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.

This week on the Scale Your Sales Podcast, Janice B Gordon presents a special Christmas edition packed with reflections, insights, and festive cheer to wrap up an incredible year in sales! Welcome to the festive edition of the Scale Your Sales podcast, hosted by customer growth expert and RevTech strategist Janice B Gordon. Ranked among the top 10 sales podcasts, this special episode reflects on 2024's biggest trends in B2B sales. We discuss the rise of customer-centric strategies, the role of AI and technology in boosting efficiency, and how diversity drives innovation and success. Discover how these shifts are shaping a more productive and innovative 2025. Packed with actionable insights, this episode is your guide to thriving in the evolving sales landscape. Tune in now and get ready for the year ahead!     Timestamps: 00:00 Empathy and EQ crucial for sales success. 03:35 Shift from tech-driven to data-driven strategies. 09:35 Discussing customer retention, revenue growth themes, 2024. 11:31 Great recovery and diverse leadership drive success. 15:35 Data-driven decisions enhance sales team productivity. 19:35 AI in sales: episodes explore innovation, leadership. 23:13 Customer-centric, data-driven sales strategies for 2024. 27:15 AI enhances customer-centric, data-driven revenue strategies. 29:46 Share podcast, leave reviews, embrace 2025 goals.     Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales.   Book Janice to speak virtually at your next event: https://janicebgordon.com LinkedIn: https://www.linkedin.com/janice-b-gordon/ Twitter: https://twitter.com/JaniceBGordon Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast More on the blog: https://scaleyoursales.co.uk/blog Instagram: https://www.instagram.com/janicebgordon Facebook: https://www.facebook.com/ScaleYourSales And more! Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.

In this insightful episode of Partnering Leadership, Mahan Tavakoli is joined by Tricia Brouk, an internationally acclaimed author, speaker, and leadership communication strategist. Tricia is the author of The Influential Voice: Saying What You Mean for Lasting Legacy, a powerful book that explores how leaders can use their voices to connect, inspire, and leave a meaningful impact. Drawing from her background as a professional dancer, choreographer, and director, Tricia shares how her experiences have shaped her approach to leadership and communication, offering actionable advice to help leaders connect more authentically with their teams and audiences.Throughout the conversation, Tricia emphasizes the importance of personal storytelling in leadership, showing how even the most accomplished CEOs and executives can strengthen their influence by sharing their authentic selves. She delves into how vulnerability and empathy, when paired with courage, create the foundation for building trust and inspiring others to follow. Tricia also highlights the transformative power of active listening—not just as a communication tool, but as a discipline that leaders must master to elevate their teams and drive meaningful results.Leaders navigating today's noisy and fast-paced world will appreciate Tricia's perspective on cutting through distractions and communicating with purpose. Her actionable insights on recognizing and overcoming limiting beliefs and leveraging feedback loops will resonate with executives looking to foster growth and innovation within their organizations. Whether you're leading a boardroom discussion, presenting at a conference, or managing a team, this conversation offers a masterclass on how to elevate your voice and leadership impact.Actionable Takeaways:Learn why personal storytelling is a leader's most underutilized tool and how sharing your origin story can inspire trust and connection.Hear how active listening transforms leadership and why it's not just about hearing words but creating a culture of understanding and empathy.Discover how to have courageous conversations with your team by balancing radical honesty with empathy to build trust and alignment.Find out why recognizing truth versus lies is critical for overcoming self-doubt and how reframing limiting beliefs can unlock your leadership potential.Understand the power of feedback loops in leadership and how to create a culture where feedback is freely given, received, and acted upon.Explore the art of cutting through noise and distractions to communicate with clarity, purpose, and impact in today's fast-paced environment.Learn how to embrace vulnerability as a leadership strength, allowing you to foster deeper connections while maintaining credibility and authority.Hear Tricia's advice on amplifying others' voices and how supporting your team can naturally elevate your own leadership influence.Discover why active listening is the ultimate leadership discipline and how it can become your superpower for solving complex challenges.Gain actionable insights on leading with purpose, clarity, and authenticity in a world that demands more from leaders than ever before.Connect with Tricia Brouk:Tricia Brouk WebsiteTricia Brouk's free visualization guide to becoming an influential voiceTricia BroConnect with Mahan Tavakoli: Mahan Tavakoli Website Mahan Tavakoli on LinkedIn Partnering Leadership Website

In this weeks' Scale Your Sales Podcast episode, my guest is Celeste Bayles.   Celeste is a dynamic sales operations leader known for transforming revenue organizations and expertly integrating sales team's post-acquisition. With expertise in CRM and AI-powered sales optimization, she enhances seller efficiency and focuses teams on high-value opportunities, driving seamless transitions and sustainable growth across complex, multi-platform environments.   In today's episode of Scale Your Sales podcast, Celeste shares valuable insights into building strong cross-departmental relationships and crafting tailored sales messages for specific roles. She emphasizes the importance of active listening, understanding client challenges, and simplifying the buying process to drive success. Drawing from her experience with company acquisitions, Celeste offers practical advice on integrating technology and maintaining a positive outlook during periods of change.   Welcome to Scale Your Sales Podcast, Celeste Bayles.     Timestamps: 00:00 Navigating Company Acquisitions 05:57 Employers using STAR method improves interview clarity. 09:07 Assessing adaptability and problem-solving in sales candidates. 11:11 Ask questions, listen, be authentic in sales. 15:42 Guide inexperienced buyers to achieve goals collaboratively. 17:40 Employee experiences excitement and uncertainty post-acquisition. 23:12 Continuously evaluate and adapt to sales needs. 24:30 Sales enablement: training, RFP assistance, data-driven insights. 29:28 Evaluate company strengths; avoid unnecessary technology debt. 31:49 Encourages self-belief and celebrates everyday heroism.   https://www.linkedin.com/in/celesteyarbrough/ https://www.instagram.com/celestebayles/ https://x.com/celesteyarbro     Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales.   Book Janice to speak virtually at your next event: https://janicebgordon.com LinkedIn: https://www.linkedin.com/janice-b-gordon/ Twitter: https://twitter.com/JaniceBGordon Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast More on the blog: https://scaleyoursales.co.uk/blog Instagram: https://www.instagram.com/janicebgordon Facebook: https://www.facebook.com/ScaleYourSales   And more! Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.

In this engaging episode of Partnering Leadership, Mahan Tavakoli is joined by Jeff Gothelf, a globally recognized author, speaker, and coach known for his expertise in organizational agility, product design, and customer-centricity. Jeff is the co-author of the insightful book Who Does What By How Much? A Practical Guide to Customer-Centric OKRs. Drawing on decades of experience and collaboration with leading organizations, Jeff shares practical strategies to help leaders implement Objectives and Key Results (OKRs) in ways that drive meaningful outcomes.The conversation explores why OKRs, often misunderstood as just another goal-setting framework, are in fact a transformative tool for aligning teams, fostering collaboration, and focusing on outcomes that truly matter. Jeff delves into the critical difference between outputs and outcomes, highlighting how focusing on behavior changes in customers creates measurable impact. His practical advice is grounded in real-world examples, making this episode a must-listen for leaders seeking to elevate organizational performance.Jeff also shares actionable steps for starting small with OKRs, experimenting with pilot teams, and scaling successful initiatives across the organization. He provides a nuanced perspective on the common pitfalls that derail OKR adoption, including the temptation to prioritize outputs over outcomes and the misalignment of accountability. This candid discussion offers a roadmap for leaders to overcome these challenges and create a culture of agility and continuous learning.From balancing transparency with accountability to maintaining alignment with an organization's brand promise, this episode equips CEOs and senior executives with the tools and frameworks needed to navigate strategic change effectively. Whether you're familiar with OKRs or exploring them for the first time, Jeff's insights will challenge conventional thinking and inspire leaders to rethink their approach to goal-setting and customer success.Actionable TakeawaysYou'll learn why OKRs are more than just another framework—they're a mirror for your organization's ability to deliver on its brand promise.Hear how to differentiate between outputs (what you make) and outcomes (the changes you create) and why this shift is crucial for organizational success.Discover why starting small with OKR implementation—through pilot teams—leads to greater long-term success.Explore Jeff's perspective on the most common mistake leaders make with OKRs and how avoiding it can transform your team's performance.Learn the secret to transparency in goal-setting without sacrificing accountability or collaboration within teams.Find out how OKRs enable agility, empowering organizations to adapt quickly to change while staying customer-focused.Uncover the importance of clarity, starting with the 'why' behind transformations, and how it strengthens buy-in from teams.Hear Jeff's take on aligning OKRs with strategic priorities, even during moments of crisis or market disruption.Understand how OKRs differ from KPIs and how they serve as a bridge between strategy and execution.Connect with Jeff GothelfJeff Gothelf WebsiteJeff Gothelf LinkedIn Who Does What By How Much? A Practical Guide to Customer-Centric OKRs Connect with Mahan Tavakoli: Mahan Tavakoli Website Mahan Tavakoli on LinkedIn Partnering Leadership Website

In this weeks' Scale Your Sales Podcast episode, my guest is Sharon D Smith.   Sharon is a commercial director with a powerful track record in driving strategic sales and operational growth. She specializes in accelerating revenue through innovative go to market strategies and a customer first approach. She focuses on aligning team performance with customer needs and has proven this as invaluable in today's competitive landscape.   In today's episode of Scale Your Sales podcast, shares her journey as a black female leader navigating the challenges of visibility and representation in the commercial world. We discuss her innovative go-to-market strategies, customer-first approach, and dedication to fostering diverse, inclusive teams. Sharon's insights highlight the value of empathy, problem-solving, and balancing efficiency with personal responsibilities, offering actionable strategies for sales professionals aiming to excel.   Welcome to Scale Your Sales Podcast, Sharon D Smith.     Timestamps: 00:00 Challenges of black women leadership in business. 04:28 Diversity in leadership brings innovative solutions. 06:55 Diverse experiences enhance effectiveness and differentiation. 12:31 Creating workplace diversity in sales is challenging. 15:23 Focus on skills, not job titles, for careers. 19:46 Job satisfaction: family feeling, no promotion desire. 22:13 Recognized problem-solver, collaborative, career-driven. 23:51 Identified problems, provided solutions, exceeded expectations. 27:33 Diverse skills in sales team bring success. 30:53 Sales assessments create clarity for predictive forecasts. 33:30 Leaders provide vision, not trauma, for transformation.     https://www.linkedin.com/in/sharon-d-smith-24609331/ https://x.com/Sharon_sm1th     Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales.   Book Janice to speak virtually at your next event: https://janicebgordon.com LinkedIn: https://www.linkedin.com/janice-b-gordon/ Twitter: https://twitter.com/JaniceBGordon Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast More on the blog: https://scaleyoursales.co.uk/blog Instagram: https://www.instagram.com/janicebgordon Facebook: https://www.facebook.com/ScaleYourSales   And more! Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.

Have you heard the myths about the future of work talent management strategies? Let's debunk three myths: 1. Internal talent marketplaces only benefit employees, 2. Skills-based hiring practices limit diversity, and 3. Women on corporate boards have minimal impact. I'll reveal the truth behind these myths, but be prepared for a compelling twist that will challenge your perspective. Stay tuned! In this episode, you will be able to: Mastering Future of Work Talent Management Strategies: Learn to adapt and thrive in the evolving workplace landscape. Unveiling the Benefits of an Internal Talent Marketplace: Discover how to maximize your internal talent pool for organizational growth. Embracing Skills-Based Hiring Practices: Unlock the power of matching the right skills with the right roles for enhanced productivity. Understanding the Impact of Women on Corporate Boards: Explore the positive influence of gender diversity in corporate decision-making. Addressing Employee Burnout and Engagement: Uncover effective strategies to boost employee well-being and retention. My special guest is Dr. Edie Goldberg Edie Goldberg, Ph.D. is the President of E.L. Goldberg & Associates in California. She is a nationally recognized expert in talent management and the future of work. Her practice focuses on designing HR strategies to attract, engage, develop, and retain employees. Prior to starting her own firm, she was a Global Thought Leader in the Human Capital Practice at Towers Perrin. Edie is the co-author of The Inside Gig: How Sharing Untapped Talent Across Boundaries Unleashes Organizational Capacity. She has authored and co-authored numerous other book chapters and articles on the topics of performance management, strategic workforce planning, career development, skills-based talent strategies, and internal talent mobility. She has a Ph.D. in Industrial/Organizational Psychology from the University of Albany, SUNY. She is the Chair of the SHRM Foundation Board of Directors, and is a member of the Advisory Board to several HR Technology companies. The key moments in this episode are: 00:08:32 - Career Inspiration and Future of Work 00:13:56 - Impact of Talent Management Strategies 00:17:11 - Importance of Upskilling 00:17:32 - Challenges of New Employees 00:18:08 - Cost Savings and Employee Engagement 00:21:25 - Burnout and AI 00:27:40 - Widening Pathways to Talent 00:34:26 - Generational Shifts in the Workplace 00:35:06 - Embracing Generational Differences 00:37:21 - The Impact of COVID-19 on Work 00:39:51 - The Role of Women on Corporate Boards 00:44:07 - Making Ethical Decisions in the Boardroom 00:48:20 - Strategies for Talent Management "I fundamentally want to help individuals achieve all that they can in their career and be happy and fulfilled. And we spend so much of our time at work. It is so important that that experience enriches our life." - Edie Goldberg Connect with Edie Goldberg on LinkedIn to stay updated on her thought leadership and insights in talent management and the future of work. Check out Edie Goldberg's book The Inside Gig: How Sharing Untapped Talent Across Boundaries Unleashes Organizational Capacity for in-depth knowledge and strategies on talent management and internal talent mobility. Visit the SHRM Foundation website at https://www.shrm.org/foundation to access free resources and research on widening pathways to talent, skills-based hiring, and other HR-related topics. Join the Difference Makers community on Patreon at www.patreon.com/aworldofdifference to access exclusive content, including an additional interview with Edie Goldberg. Follow Lori Adams-Brown on social media and visit the A World of Difference podcast website for more inspiring conversations and insights on making a difference in the workplace and beyond. Connect with us: https://www.aworldofdifferencepodcast.com Linkedin YouTube FaceBook Instagram Threads Patreon Bluesky Learn more about your ad choices. Visit megaphone.fm/adchoices

In this compelling episode of Partnering Leadership, Mahan Tavakoli sits down with Misha Glouberman, a celebrated expert in communication and collaboration, to explore the vital role of effective communication in leadership. Misha, author of The Chairs Are Where the People Go, draws on years of experience helping organizations improve team dynamics, resolve conflicts, and foster trust. His refreshing insights challenge traditional notions of leadership and offer a more human-centric approach to managing teams and driving change.Throughout the conversation, Misha emphasizes the importance of aligning actions with values, both for individuals and organizations. He delves into the often-overlooked barriers to effective communication, from unspoken assumptions to misaligned priorities, and shares practical tools for overcoming these challenges. His nuanced approach to building trust, fostering collaboration, and addressing conflict resonates deeply with the complexities of modern leadership.Misha's unique ability to break down abstract concepts into actionable steps sets this conversation apart. Whether it's designing gatherings that truly connect people or addressing the hidden dynamics that fuel workplace silos, his advice is as practical as it is transformative. Leaders at all levels will find value in his guidance on how to create environments where feedback flows freely and trust becomes the foundation for success.Actionable TakeawaysDiscover why most organizational problems are rooted in communication breakdowns—and how to address them.Hear how to create an environment where feedback is not only welcomed but becomes a cornerstone of team growth.Learn why trust isn't built overnight and the consistent actions leaders must take to foster it.Explore Misha's counterintuitive advice on breaking silos by letting go of control.Uncover the key to aligning team actions with their core values and principles for sustained success.Find out how to turn gatherings into meaningful experiences that drive connection and collaboration—not just more presentations.Gain insights on navigating team conflict by focusing on role clarity and accountability.Understand how leaders can model a growth mindset by owning their role in organizational dynamics.Hear Misha's practical framework for aligning your leadership approach with the challenges and goals of today's workforce.Learn why the best communication tools are built on transparency, curiosity, and empathy—and how to apply them.Connect with Misha GloubermanMisha Glouberman Website Misha Glouberman LinkedIn Connect with Mahan Tavakoli: Mahan Tavakoli Website Mahan Tavakoli on LinkedIn Partnering Leadership Website

In this weeks' Scale Your Sales Podcast episode, my guest is Stephanie Neale.   Stephanie Neale is CEO at Blind Zebra, helping B2B sales teams simplify selling through their Sales Operating System, BZSOS™. She lives in Indianapolis with her husband, who's also her business partner, their five kids (combined), and a Doodle they sometimes claim.   In today's episode of Scale Your Sales podcast, Stephanie shares her journey from accidental salesperson to accomplished sales leader, guided by authenticity and principles like intention, abundance, and detachment from outcomes. We explore the importance of a structured sales process, the evolving role of women in sales, and the impact of diversity in teams. Honoring her mentor Laurie Grass, Stephanie emphasizes leaving a lasting positive impact on customer experience.   Welcome to Scale Your Sales Podcast, Stephanie Neale.     Timestamps: 00:00 Authentic sales focus on customer needs. 06:25 Podcast focuses on diverse, global perspectives and experiences. 08:26 Increasing female representation in B2B buying industry. 12:22 Sales hesitance due to perceived professional aggressiveness. 14:35 Identify obstacles; discuss red flags collaboratively. 18:44 Clear, named sales process ensures efficient scaling. 23:49 Mentor inspired career growth and lasting impact. 24:55 Laurie's legacy influences women in sales globally.   https://www.linkedin.com/in/stephaniesummersthompson/     Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales.   Book Janice to speak virtually at your next event: https://janicebgordon.com LinkedIn: https://www.linkedin.com/janice-b-gordon/ Twitter: https://twitter.com/JaniceBGordon Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast More on the blog: https://scaleyoursales.co.uk/blog Instagram: https://www.instagram.com/janicebgordon Facebook: https://www.facebook.com/ScaleYourSales   And more! Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.

In this episode of Partnering Leadership, Mahan Tavakoli sits down with Rob Sadow, the co-founder and CEO of Scoop and the mastermind behind The Flex Index. As a leading expert on the future of work, Rob shares his invaluable insights on navigating the seismic shift towards hybrid and flexible work arrangements. Drawing from his extensive experience and data-driven approach, Rob goes into the challenges and opportunities that come with this transformative change in the workplace. Throughout the conversation, Rob Sadow highlights the importance of embracing flexibility and adapting office spaces to meet the evolving needs of both employees and organizations. He discusses the role of data in guiding decision-making processes and shares strategies for fostering productivity, engagement, and work-life balance in the new era of work. Rob also sheds light on the impact of hybrid work on cities and the need for strategic planning to create more live-work-play environments. He emphasizes the significance of investing in smart policies to mitigate the long-term effects of this transition and set cities up for success in the coming decades. Listeners will gain a deeper understanding of the complex dynamics at play in the world of hybrid work and the key factors that contribute to the success or failure of companies as they navigate this uncharted territory.  Actionable Takeaways: Discover the stages of grief executives go through when confronting the new reality of work and how to reach acceptanceLearn why companies founded after 2010 have a competitive edge in the era of flexible workUncover the challenges faced by people managers in the transition to hybrid work and strategies for overcoming themHear how successful companies take an iterative approach to implementing hybrid work policiesExplore the role of cities in adapting to the shift towards hybrid work and the importance of investing in smart policiesGain insights into the common pitfalls of viewing hybrid work as merely a policy change and the need for a holistic approachFind out how to leverage data and benchmarking to make informed decisions about office space and employee experienceUnderstand the potential impact of AI on the future of work and its interaction with hybrid work modelsLearn how to foster a culture of collaboration, documentation, and outcome-based management in a hybrid settingConnect with Rob Sadow Flex Index Flex Index Newsletter Scoop Website Rob Sadow LinkedIn Connect with Mahan Tavakoli: Mahan Tavakoli Website Mahan Tavakoli on LinkedIn Partnering Leadership Website

In this weeks' Scale Your Sales Podcast episode, my guest is Charlene Li.   Charlene Li is an expert on disruptive transformation strategy and leader and the NYTimes bestselling author of six books. She is working on her 7th book “Winning with Generative AI”. Charlene is graduate of Harvard College and Harvard Business School and was named one of the most creative people in business by Fast Company.   In today's episode of Scale Your Sales podcast, Charlene explores the evolving intersection of technology and leadership, emphasizing the centrality of people and relationships over tools. She shares insights on leveraging AI in sales to balance automation with humanity, build trust through deeper customer understanding, and empower sales teams by eliminating routine tasks. The discussion includes overcoming AI-related fears, implementing responsible governance, and maximizing the potential of both people and technology.   Welcome to Scale Your Sales Podcast, Charlene Li.     Timestamps: 00:00 AI, sales challenges, leadership. 03:42 Building trust in AI requires transparency and respect. 08:11 Balancing FOMO and caution requires structured governance. 12:32 Scaffolding in sales: support, efficiency, human oversight. 13:48 Use AI to analyse organizational feedback efficiently. 17:47 Can AI enhance existing strategies effectively? 20:01 AI streamlines content creation for sales presentation. 25:53 Maximizing potential despite limitations, empowering individuals. 26:54 Shares wisdom on maximizing potential.   https://linkedin.com/in/charleneli https://instagram.com/charleneli https://twitter.com/charleneli     Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales.   Book Janice to speak virtually at your next event: https://janicebgordon.com LinkedIn: https://www.linkedin.com/janice-b-gordon/ Twitter: https://twitter.com/JaniceBGordon Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast More on the blog: https://scaleyoursales.co.uk/blog Instagram: https://www.instagram.com/janicebgordon Facebook: https://www.facebook.com/ScaleYourSales   And more! Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.

In this thought-provoking episode of Partnering Leadership, Mahan Tavakoli speaks with Shailendra Pratap Jain and Shalini Sarin Jain, co-authors of the book Managing Brand Transgressions: 8 Principles to Transform Your Brand. With decades of research and leadership experience, the Jains share compelling insights into how organizations can navigate brand crises with integrity and build resilience for the long term.The conversation dives deep into the principles that distinguish brands like Tylenol, Patagonia, and Ben & Jerry's as models of authenticity and trust. Shailendra and Shalini reveal why managing brand transgressions goes beyond crisis management—it's about embedding empathy, accountability, and transparency into the very fabric of leadership and culture. Drawing on examples from global brands, they dissect what happens when organizations prioritize profits over principles and offer actionable strategies to strike the right balance.As CEOs and senior executives face an age of hyper-connected digital transparency, this episode offers practical lessons on how to build trust and recover from missteps while strengthening your organization's brand identity. Whether you're leading a small team or steering a multinational corporation, Shailendra and Shalini's insights will inspire you to rethink your approach to brand management in today's complex landscape.Actionable Takeaways:Discover why addressing the pain of victims is the most critical first step in brand crisis management—and how few companies actually get it right.  Learn the "gold standard" principles from Tylenol's crisis response that can guide your organization in times of uncertainty.  Hear how Patagonia and Ben & Jerry's have successfully aligned their brand values with their business strategies, creating deep loyalty and lasting impact.  Uncover the risks of avoiding transparency in today's digital age and why attempting to conceal mistakes often results in far greater consequences.  Explore how leadership tone at the top shapes middle management and employee responses during crises, for better or worse.  Find out how empowering employees with transparency and autonomy can turn them into frontline advocates for your brand, even during challenging times.  Understand why balancing principles and profits is not just a moral dilemma but a strategic necessity in building sustainable brands.  Learn how companies like Apple have turned public backlash into a moment to reinforce their brand authenticity and regain trust.  Gain insights into the leadership actions that can prevent your organization from becoming a cautionary tale, even before a crisis hits.  Connect with Shailendra Pratap Jain and Shalini Sarin JainBrand Transgressions Website Shailendra Pratap Jain LinkedIn Shalini Sarin Jain LinkedIn  Connect with Mahan Tavakoli: Mahan Tavakoli Website Mahan Tavakoli on LinkedIn Partnering Leadership Website

In this weeks' Scale Your Sales Podcast episode, my guest is Caroline Holt.   Caroline is a self-described “sales nerd”. Early on in her career as a BDR then AE, she learned everything to become a quota crusher on the job through some raw talent and grit, and obsessive focus on process. Since 2008, she has founded and run Toying with This Idea, a consulting business specializing in increasing sales effectiveness, around the talent, tools, and technology and touchpoints across the sales process.   In today's episode of Scale Your Sales podcast, Caroline shares insights from her extensive career, highlighting the pitfalls of traditional onboarding and the risks of relying on past performance when hiring. She introduces the concept of "coaching debt," emphasizing the importance of continuous skill development and personalized training programs. Together, they explore strategies to optimize sales team efficiency, align hiring decisions with customer satisfaction, and ensure long-term success through structured onboarding.   Welcome to Scale Your Sales Podcast, Caroline Holt.     Timestamps: 00:00 Hiring right people requires more than past performance. 05:00 Understanding sales processes critical for successful onboarding. 08:53 Critical onboarding skills prevent "coaching debt" assumptions. 12:56 Sales enablement bridges skills gaps for success. 13:59 Identify competencies essential for hiring and development. 17:16 Individual-focused coaching accelerates onboarding success. 21:48 Sales focus too short-term, limits long-term growth. 24:59 Scaling back harms customer engagement and satisfaction. 27:28 Late reader seeks fictional escape on island.   https://www.linkedin.com/in/carolineholt/     Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales. Book Janice to speak virtually at your next event: https://janicebgordon.com LinkedIn: https://www.linkedin.com/janice-b-gordon/ Twitter: https://twitter.com/JaniceBGordon Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast More on the blog: https://scaleyoursales.co.uk/blog Instagram: https://www.instagram.com/janicebgordon Facebook: https://www.facebook.com/ScaleYourSales   And more! Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.

In this compelling episode of Partnering Leadership, Mahan Tavakoli sits down with Allen Adamson, an influential thought leader in branding and marketing strategy and the author of the book Seeing the How: Transforming What People Do, Not Buy, to Gain Market Advantage. Adamson, whose experience spans working with major brands such as Unilever and Pepsi, brings a fresh perspective on how companies can differentiate themselves through customer experience innovation rather than relying solely on product features. His insights reveal the shift from traditional product-focused branding to creating memorable, seamless customer experiences that drive brand loyalty and relevance in today's hyper-competitive market.The conversation dives into why product innovations alone are no longer enough to sustain a competitive edge, particularly as competitors replicate features almost instantly. Instead, Adamson stresses the need to understand and adapt to the evolving customer journey, observing how even subtle shifts in consumer expectations can present significant opportunities for organizations willing to lead in experience innovation. He shares stories from his career that illustrate why experience-focused brands consistently outperform those fixated on their products.Adamson also addresses the challenges of driving innovation in risk-averse organizations. He explains why the middle layers of management are often the biggest hurdles to change and offers actionable ideas for leaders to build a culture where innovation is encouraged and embraced. With real-world examples and strategic advice, he unpacks the role of cognitive diversity, customer empathy, and fresh perspectives in helping organizations anticipate market shifts before competitors do.Finally, Adamson explores the balance of human and AI interactions in customer experience, emphasizing that while technology can reduce friction, there is always a place for the human touch. Actionable Takeaways:Hear how experience innovation can sustain a competitive edge even in industries saturated with similar products and services.Learn why your brand's future depends on understanding the customer journey and why even small changes in consumer expectations can open big opportunities.Discover why “ordinary” is never memorable and why exceptional moments in the customer experience are what will get your brand noticed and shared.Find out how cognitive diversity and fresh perspectives can help leaders spot market shifts that others miss—and why this is essential to staying relevant.Uncover strategies to break through middle management resistance to change, allowing innovation to flow more effectively across all levels of your organization.Understand the role of paranoia in leadership success and why being overly comfortable can be detrimental in today's fast-paced business environment.Hear Allen's insights on simplifying complex processes to improve customer satisfaction, transforming obstacles into competitive advantages.See how adopting a “focus on what stays the same” approach can help your organization innovate meaningfully without chasing every shiny new trend.Learn why balance is key when integrating AI into customer interactions, maintaining a human touch to deliver a memorable, personalized experience.Connect witConnect with Mahan Tavakoli: Mahan Tavakoli Website Mahan Tavakoli on LinkedIn Partnering Leadership Website

In this episode of Partnering Leadership, Mahan Tavakoli sits down with David Ross, VUCA strategist and author of Confronting the Storm: Regenerating Leadership and Hope in the Age of Uncertainty. David is a renowned expert on VUCA (Volatile, Uncertain, Complex, Ambiguous) environments and has spent his career advising organizations on how to thrive amidst complexity and disruption. With a background as an ecologist, David brings a unique perspective to leadership—one that emphasizes the interconnectedness of the issues facing businesses and society today. His deep understanding of wicked problems, those challenges with no straightforward solutions, forms the backbone of this engaging conversation.The discussion centers around how leaders must adapt to the rapidly changing business landscape, where traditional approaches no longer work. David argues that the old leadership models—based on control and linear thinking—are ill-suited for the challenges we face today. Instead, he advocates for a more collaborative, emotionally intelligent, and resilient leadership style, one that embraces uncertainty rather than fighting it. He explains how technology, climate change, and societal shifts are creating a world that's more BANI (Brittle, Anxious, Nonlinear, and Incomprehensible), and what leaders need to do to stay ahead.Throughout the episode, David draws on his extensive experience advising CEOs and leadership teams, offering practical insights into how organizations can navigate the unpredictability of today's environment. He also delves into the importance of hope and optimism, even in times of crisis, and how leaders can turn challenges into opportunities for growth and innovation. Actionable Takeaways:You'll learn why traditional leadership models based on control and linear thinking are no longer effective in today's VUCA world—and what you need to replace them with.Hear how embracing uncertainty and fostering resilience can transform how your organization responds to crises and wicked problems.Discover the power of emotional intelligence in leadership and why listening is just as important as speaking in today's collaborative environments.Find out what David means by a BANI world (Brittle, Anxious, Nonlinear, and Incomprehensible) and how leaders can adapt to thrive in these unpredictable times.Explore the importance of hope and optimism in leadership and how turning crises into opportunities is key to long-term success.Understand why future literacy and foresight are critical tools for leaders looking to anticipate change and guide their organizations through complexity.Learn why David believes that normalcy has left the building and how leaders must evolve to lead effectively in this new reality.Hear David's insights on why collaboration—not isolation—is the future of leadership and how diverse perspectives fuel innovation.Gain insight into why scenario planning is a powerful tool for leaders to prepare for multiple futures and make better strategic decisions.Connect with David RossDavid Ross Website Confronting the Storm: Regenerating Leadership and Hope in the Age of UncertaintyDavid Ross LinkedInConnect with Mahan Tavakoli: Mahan Tavakoli Website Mahan Tavakoli on LinkedIn Partnering Leadership Website

In this episode of Partnering Leadership, Mahan Tavakoli is joined by Douglas Squirrel, co-author of *Agile Conversations*, a transformative book that dives deep into the art of having productive conversations in organizations. Douglas Squirrel, a seasoned technology leader and coach, shares his journey from struggling to communicate effectively with non-technical leaders to discovering frameworks that have radically changed how teams collaborate and make decisions. His passion for helping organizations unlock their potential through better conversations is palpable, and the strategies he presents are both practical and actionable.At the core of the conversation is the idea that many leadership and business challenges stem from poor communication, especially when stakes are high. Douglas introduces the concept of "model two" reasoning, a method of shifting from defensive, closed-off thinking to open, curiosity-driven conversations. Throughout the episode, Squirrel outlines how leaders can build trust, foster collaboration, and make better decisions by focusing on the quality of their interactions, not just the content of their discussions.Leaders in fast-paced industries, especially those leading technology or innovation-driven teams, will find Squirrel's insights particularly relevant. His approach to improving communication is likened to practicing a sport—it requires effort and repetition, but the benefits are immense. From navigating difficult conversations to breaking down silos between departments, Douglas illustrates how leaders can transform the culture of their teams by mastering the art of meaningful conversations.Whether you're a CEO striving to foster better communication within your leadership team or a senior executive looking for ways to enhance cross-functional collaboration, this episode is packed with practical wisdom. Douglas Squirrel's methods have been honed through years of experience in leading technology teams, but his insights apply to anyone seeking to elevate their leadership effectiveness through the power of dialogue. Don't miss this episode—it could very well change the way you approach conversations in your organization.Actionable Takeaways:Hear how to overcome communication barriers in cross-functional teams by focusing less on technical jargon and more on relationship-building.You'll learn why defensive reasoning is holding your team back and how to shift toward curiosity-driven conversations that foster collaboration.Discover how the right kind of questioning can unlock hidden insights that may be missing from your leadership discussions.Explore why ‘disagree and commit' can sometimes be dangerous and how true alignment comes from genuine dialogue.Hear how to use 'back-briefing' to ensure accountability while giving your teams the freedom to innovate and solve problems their way.Find out why learning to have better conversations is like practicing a sport and why it's essential for long-term leadership success.Get practical tips for identifying when a trust conversation is necessary to build stronger, more collaborative teams.Uncover the biggest mistake leaders make when trying to include everyone in decision-making and how to avoid it.Connect with the Douglas SquirrelDouglas Squirrel Website    Douglas Squirrel LinkedInConnect with Mahan Tavakoli: Mahan Tavakoli Website Mahan Tavakoli on LinkedIn Partnering Leadership Website

In this insightful episode of Partnering Leadership, Mahan Tavakoli welcomes Emmanuel Daniel, global thought leader, futurist, founder of The Asian Banker, and author of The Great Transition: The Personalization of Finance is Here. Emmanuel brings a wealth of experience from decades of engaging with top financial leaders and institutions worldwide, and his expertise shines through in this engaging conversation. With a deep understanding of how technology is reshaping the financial industry, Emmanuel challenges the status quo and offers a thought-provoking vision for the future of business, finance, and society.The episode centers on Emmanuel's book, The Great Transition, where he explores how finance is being fundamentally transformed by the rise of personalization and decentralization. Emmanuel provides a compelling argument that technology is empowering individuals like never before, enabling them to bypass traditional financial institutions. But this is just the beginning—he reveals that this transition is not limited to finance but is reshaping the fabric of society itself.Throughout the conversation, Emmanuel goes into the “network effect,” explaining how it is changing the rules of engagement for businesses, institutions, and individuals. As industries face increasing pressure from disruptive technologies, Emmanuel highlights the critical need for leaders to embrace these changes or risk becoming obsolete. His insights are especially relevant for senior executives navigating the complex landscape of digital transformation and leadership in an interconnected world.Listeners will come away from this episode with a renewed understanding of how technology is disrupting not just finance but every facet of society. Emmanuel's observations about the power of networks, the personalization of industries, and the decentralization of control are crucial for leaders seeking to stay ahead in today's fast-changing business environment. This episode offers actionable insights and thought leadership that will resonate with CEOs, executives, and anyone interested in the future of leadership and finance.Actionable Takeaways:You'll learn how the "personalization of finance" is putting unprecedented control in the hands of individuals and what that means for the future of traditional financial institutions.Hear how the network effect is disrupting industries by shifting power from large institutions to decentralized communities, changing the rules of business and finance.Discover why blockchain and crypto aren't just financial tools but represent a deeper shift toward decentralization and individual empowerment.Find out why executives need to embrace the network effect in their leadership strategies to stay relevant in a rapidly evolving digital landscape.Explore how the future of work is being redefined by self-employment and the critical role of building your personal network to thrive in a networked economy.Gain insights into why platforms like Facebook are losing their dominance and how new technologies are enabling individuals to create their own platforms and communities.Connect with Emmanuel DanielEmmanuel Daniel Website and Blog The Great Transition: The Personalization of Finance is Here Emmanuel Daniel LinkedIn Connect with Mahan Tavakoli: Mahan Tavakoli Website Mahan Tavakoli on LinkedIn Partnering Leadership Website

In this episode of Partnering Leadership, host Mahan Tavakoli engages in an insightful conversation with Tamsen Webster, a leading expert in strategic messaging, transformational change, and the author of Say What They Can't Unhear: The Nine Principles of Lasting Change. Known for her innovative thinking and deep understanding of human psychology, Tamsen has spent years helping organizations and leaders communicate more effectively and drive lasting change. With her unique approach, she cuts through the noise, helping leaders make their messages resonate and stick in ways that foster true alignment and transformation.Tamsen's insights are particularly valuable for CEOs and senior executives who are looking to lead their teams through complex changes, whether it's navigating organizational transformation, driving innovation, or aligning their teams around new strategic initiatives. She emphasizes that change isn't just about getting people to say "yes" in the moment—it's about creating long-term buy-in by connecting change to deep-seated beliefs and identities. In the episode, Tamsen explains the core principles from her book that help leaders unlock this deeper level of connection, ensuring their messages aren't just heard but acted upon in meaningful ways.Throughout the conversation, Mahan and Tamsen go into the concept of the "ding moment"—that powerful, almost unshakable realization when a message clicks with someone so deeply that they can't forget it. For leaders, creating these moments is key to inspiring lasting change and commitment from their teams. Tamsen shares compelling examples of how leaders can leverage their team's existing beliefs to drive change that feels both natural and necessary rather than forced or manipulative.Actionable Takeaways:You'll learn why true leadership isn't just about getting quick agreements but fostering long-term commitment to change by connecting with deep-seated beliefs.Hear how Tamsen's concept of the "ding moment" can transform the way you communicate, ensuring your messages resonate and stick.Discover why many change initiatives fail because they don't address the underlying beliefs of the people involved—and how you can avoid this common pitfall.Find out how leaders can reframe change as a reaction rather than an action, helping their teams respond positively and embrace the transformation.Understand the power of aligning new ideas with your team's existing identity and values to create change that feels authentic and sustainable.Hear Tamsen explain why every decision your team makes is based on an internal story—and how you can leverage that to drive better alignment and execution.Uncover the key principle that change isn't about manipulation, but about guiding people to a new understanding of what's possible, using what they already know and believe.Gain insights into how to avoid “believers' remorse” and ensure that the changes you lead are seen as right decisions, even in hindsight.Learn strategies for avoiding resistance to change by focusing on shared principles that resonate across different teams or departments.Connect with Tamsen WebsterTamsen Webster WebsiteSay What They Can't Unhear: The 9 Principles of Lasting ChangeTamsen Webster LinkedInConnect with Mahan Tavakoli: Mahan Tavakoli Website Mahan Tavakoli on LinkedIn Partnering Leadership Website

In this episode of the Partnering Leadership podcast, host Mahan Tavakoli is joined by Andre Laplume, co-author of Spinout Ventures: Transitioning from Employees to Entrepreneurs. Andre Laplume shares his research and perspectives on the dynamic world of spinouts—those entrepreneurial ventures born out of larger organizations when employees break away to pursue ideas that don't quite fit within the corporate mold. From his own journey as a management consultant and professor to his experiences in researching the intricacies of spinouts, Andre offers a wealth of knowledge for both aspiring entrepreneurs and corporate leaders.The conversation goes into the critical role spinouts play in innovation and growth. Andre explains the unique advantages these ventures hold, from leveraging corporate resources to creating new opportunities for innovation that might be stifled within larger organizations. Drawing on examples from well-known companies like Apple, Zoom, and Zillow, the episode explores how spinouts emerge, the challenges they face, and the strategies that can lead to their success. Leaders will gain insights into how corporate dynamics often lead to frustration among entrepreneurial employees, sparking the drive to spin off and establish their own ventures.Andre and Mahan explore the mindset shift required for employees to transition into spinout entrepreneurs and why some thrive while others remain within the corporate ecosystem. They also discuss how corporate leaders can better identify, support, and even benefit from entrepreneurial talent within their organizations—transforming potential conflict into opportunities for innovation. With discussions on real-world cases, current trends in employee mobility, and actionable strategies for leaders, this episode offers a deep dive into the complex relationship between established firms and spinout ventures.Actionable Takeaways:Hear how spinouts differ from typical startups** and why they have unique advantages—insights that could transform the way you view talent within your organization.Discover the pivotal moment when employees decide to become entrepreneurs.** Learn how mindset and exposure to a company's broader workings can drive the desire to spin out.Learn why many innovative ideas never thrive within corporate walls** and how strategic disagreements between employees and management often lead to the birth of successful spinouts.Understand the key factors that make spinouts more likely to succeed**—from leveraging corporate resources to differentiating effectively in the market.Hear stories of famous spinouts like Zoom, Apple, and Zillow,** and uncover the lesser-known factors that contributed to their successes and challenges.Explore how corporate policies, such as non-competes and restrictive covenants, are evolving** and what that means for employee mobility and the rise of new ventures.Discover what leaders can do to foster internal innovation** without stifling entrepreneurial spirit—creating an environment where intrapreneurship can thrive or spinouts can be supported.Connect with Andre LaplumeSpinout Ventures Website Andre Laplume LinkedIn Connect with Mahan Tavakoli: Mahan Tavakoli Website Mahan Tavakoli on LinkedIn Partnering Leadership Website