Podcasts about Duck Donuts

On this episode, I have the absolute pleasure of sitting down with two incredible brothers—Pat and Robert McLaughlin. These guys are the real deal. Not only are they heart-driven leaders making a huge impact in their respective fields, but they recently joined us in Orlando at our Day of Development and Jon Gordon Certified events, dove right in, and became Jon Gordon Certified Trainers! Pat McLaughlin is a serial entrepreneur, chiropractor, business owner, and author. He's run everything from chiropractic practices to hair salons (yes, you read that right), and his latest passion project is writing and speaking on the power of being present. Robert McLaughlin brings nearly three decades of experience at Chick-fil-A, where he leads with positivity as the head of their Support team, championing a drum-banging culture of recognition and continuous improvement. In our conversation, we dig into what makes these brothers tick—their shared values, powerful family bonds, and personal journeys through both triumph and tragedy. We talk about leadership lessons from the sports field and the importance of investing in yourself so you can invest more in others. The McLaughlin brothers open up about their commitment to positive leadership and how they're using their certification to pour into organizations, schools, and communities. Give it a listen and get ready to bang the drum (you'll see what I mean)!   About Robert, Robert McLaughlin serves as Executive Director of Support Now for Chick-fil-A, where he leads a 294-person team dedicated to supporting restaurant operators, team members, and customers nationwide. Since joining the company in 1998, he's worn many hats—from Field Marketing Consultant to leading major sponsorships like the Chick-fil-A Peach Bowl, to shaping national brand strategy and new restaurant marketing. A graduate of UNC Chapel Hill with an MBA from Notre Dame, Robert brings both business acumen and heart to everything he does. Beyond the boardroom, he's a three-time Ironman triathlete, motivational speaker, proud husband of his high school sweetheart, Holly, and devoted girl dad to two daughters. In this episode, he shares leadership insights, stories from his journey, and what it takes to lead with purpose at one of America's most beloved brands. About Pat, Dr. Patrick (Pat) McLaughlin is a seasoned chiropractor, entrepreneur, author, and speaker on a mission to help people align their lives and become the best version of themselves. Since opening his first practice in 1991, he's launched seven chiropractic offices and currently runs two successful practices in eastern North Carolina. But his passion for impact doesn't stop there—he's also built businesses with Great Clips, Duck Donuts, StayDry Med Centers, and Shape Med Centers, once owning 50 Great Clips salons and ranking among the top franchisees in North America. A lifelong learner and avid reader, Pat is now focused on writing and speaking to empower others. He's the author of The Bear Facts of Life and the upcoming The Power of Being Present, and serves as a guest lecturer for UNC Chapel Hill's entrepreneurship program. In this episode, he shares practical wisdom on leadership, personal growth, and what it means to truly live in alignment. Pat has been married to his wife, Maria, since 1995 and is a proud father of four. When he's not coaching others, he's likely spending time with his three dogs, on the golf course, or enjoying live music and sports. Find them on Instagram @mclaughlinbrothers_ Here's a few additional resources for you… Follow me on Instagram: @JonGordon11 Every week, I send out a free Positive Tip newsletter via email. It's advice for your life, work and team. You can sign up now here and catch up on past newsletters. Save your spot for Training Camp Live in Ponte Vedra, Florida, MAY 15th, 2025! Elevate your leadership skills and engage in an experience designed for growth, purpose, and excellence with incredible leaders such as Sean McVay, Eddie George, Dabo Swinney, Chaunte Lowe and Kevin O'Connell. Game-Changing Coaches, Once-in-a-Lifetime Insights! Join me for my Day of Development! You'll learn proven strategies to develop confidence, improve your leadership and build a connected and committed team. You'll leave with an action plan to supercharge your growth and results. It's time to Create your Positive Advantage. Get details and sign up here. Do you feel called to do more? Would you like to impact more people as a leader, writer, speaker, coach and trainer? Get Jon Gordon Certified if you want to be mentored by me and my team to teach my proven frameworks principles, and programs for businesses, sports, education, healthcare.

This week on Anime Pulse we got fat elves, expensive vtuber cards, and the best technology anime has to offer. First up Joseph talks about his experience with Duck Donuts and his FOMO purchase of more TCG packs, meanwhile Andrew watched the Capcom Cup finals. Then in the industry news we have a sad announcement as Hololive loses another member, and Japan reporting a population shrink that is faster than expected. Finally in the reviews Joseph chases after some chubby fantasy creatures in an attempt to help them lose weight, and Andrew attempts to rizz up his personal household appliance robot.

What makes the difference between surviving and thriving during a 200-mile ultra journey? For five back-of-the-pack runners at the 2025 Swammie Shuffle 200, the answer emerged organically when they formed what they affectionately dubbed "the Party Pack." This episode pulls back the curtain on an unforgettable adventure along North Carolina's Outer Banks (#OBX), where the collective energy of the group transformed individual suffering into shared triumph. Richard Gleave hosts fellow Party Pack members Stephanie Fonda, Lisa McFadden, Elizabeth Mohan and Mike Edwards as they recount their experiences tackling this challenging 220-mile journey run from Sandbridge, Virginia to the Cape Hatteras Lighthouse and back.The conversation weaves through the unique challenges of winter ultrarunning on the Outer Banks – navigating long beach stretches, timing food stops when most businesses are closed, and dodging traffic on narrow highway shoulders. What emerges is a masterclass in the psychological advantage of group dynamics during extreme endurance events. As Lisa reflects, "I don't race races, I just participate" – a sentiment that perfectly captures the spirit of this back-of-the-pack adventure.Beyond physical challenges, the group shares surprisingly humorous moments: Mike doing laundry at a KOA in a Hanes t-shirt and undies, Stephanie's excitement at finding what appeared to be $700 (which turned out to be movie prop money), and the collective obsession with securing the elusive Duck Donuts. These light-hearted stories punctuate deeper reflections on why people run such extreme distances, including connections to veterans' causes and personal redemption.Whether you're contemplating your first ultra or already have hundreds of miles under your belt, this conversation offers invaluable insights into the power of companionship during endurance challenges. Sometimes the magic of ultrarunning happens not at the front of the pack, but among those who choose to journey together, making the impossible feel achievable through shared determination and unexpected friendship.Swammie Shuffle 200:https://ultrasignup.com/register.aspx?did=114996Cape Fear 24hr:https://ultrasignup.com/register.aspx?did=112156Choose to Endure:Email:info@choosetoendure.comWebsite:https://www.choosetoendure.com/YouTube:https://www.youtube.com/@ChoosetoEndureInstagram:https://instagram.com/choose_to_endure?utm_source=qr Facebook:https://www.facebook.com/profile.php?id=61552757049526

Pat Cobe, senior menu editor of Restaurant Business, recently attended a milestone event for the town of Seguin, Texas: the debut of the first Applebee's-IHOP cobranded restaurant. With around 110 items, the menu is about as large of those of Applebee's and IHOP individually, featuring their greatest hits alongside collaborative mashups, like a Buffalo Chicken Omelet that Pat particularly enjoyed. Bret Thorn, senior food & beverage editor of Nation's Restaurant News and Restaurant Hospitality, remarked that, although Buffalo chicken is everywhere, and spicy breakfasts are now quite commonplace, this is the first Buffalo breakfast item he has seen.He and Pat also discussed menu items that debuted at other chains, including caviar service that is now available at Sullivan Steakhouse and sister brand Eddie Merlot's. At $110 it's a premium offering to say the least, but the co-hosts observed that if there weren't demand for it they wouldn't have added it to their menus.There were also some interesting new collaborations this week, most notably Taco Bell introducing Birthday Cake Churros developed in concert with the New York City-based pastry shop Milk Bar. A couple of doughnut chains also introduced collabs of different sorts. Duck Donuts rolled out Sonic the Hedgehog-themed treats in celebration of the debut of Sonic the Hedgehog 3 on streaming service Paramount+. Meanwhile, Krispy Kreme rolled out more broadly movie-themed items, such as a Caramel Popcorn doughnut and a Blue Raspberry Slush doughnut in partnership with Hulu, apparently encouraging people to snack on the movie theater concession-inspired treats while watching their favorite shows at home. Bret also interviewed Sarah Thompson, executive chef of Casa Playa, a coastal Mexican restaurant at the Wynn Las Vegas, who discussed her approach to procuring top-notch ingredients and elevated cuisine while also appealing to the many guests who just want tacos and queso fundido without a lot of fuss. 

Today, our G&G co-hosts are excited to welcome fellow Shippensburg University graduate Betsy Hamm, former CEO of Duck Donuts. After four years of leading a donut empire—opening in 9 international countries and 200 locations in 26 days—Betsy is exploring a new challenge as an independent consultant for emerging brands. From figuring out what's next, to raising your hand and determining your P.I.E., join Anne, Anne, and Betsy for business vitamins for every stage of your career.

Starbucks is paying the two men who served as CEO last year a lot of money. Red Robin is starting to hit its stride. And a doughnut-chain CEO has resigned amid layoffs at headquarters.

Aujourd'hui dans l'édition du mardi 20 août du BOOST ! Dickey est heureux de voir Laine à Montréal P.A. parle de la fermeture de la tour Une fin de semaine sans taxes Duck Donuts

Bobby V is excited!  Not only did The Ville advance last night in The TBT, but he has DUCK DONUTS!!!! The V show tries and raves about the delicious donuts for the first part of the show.  Bob analyzes last night's TBT game as well.  The V Show confesses to times they fought machines.See omnystudio.com/listener for privacy information.

Join Andrea and Celia as they have a conversation with Carrie Neigel owner of Duck Donuts in Whippany   Nothing is more delightful than the aroma of freshly baked donuts early in the morning. What's even better is when you get to customize them with your favorite toppings. And that's precisely what Duck Donuts Whippany is all about! Spreading happiness for over a decade, we offer made-to-order donuts with many toppings and flavors. With a menu that caters to every taste bud, Duck Donuts aims to provide you with a wholesome experience that will leave you wanting more.   Join the conversation. We love your questions, comments, and requests! We also love guests! Past brides, grooms, vendors, and venues contact us! We offer host read advertisement as well. Contact us for more information!   Email us at ⁠andrea@thisjoyous.com ⁠ Contact us through social media: Facebook, Instagram or website all are titled: New Jersey Wedding Podcast Listen for free wherever you get your Podcasts.   Links to this week's vendors: Our intro music is by @jonathanrusso_guitarist   Andrea Purtell www.forthisjoyousoccasion.com @weddingofficiant   Celia Milton: www.njvowsnow.com ⁠@njvowsnow⁠   Duck Donuts in Whippany https://www.duckdonuts.com/whippany/ @duckdonuts

The band's back together! Elizabeth and Rachel talk about how some brands made pride a big bummer this year. Then Tanya finally joins us after an “emergency pedicure” to discuss Fashion Nova's Good Marketing Question Mark. After an unpaid ad for Pretty Foots (which Elizabeth determined was the product Baby Foot after a concerning Google search), the ladies explain just how they got got this week. Join us next week at the same bat time, same bat channel to see what the marketing world has gotten up to since. Show links: Target Pride Tractor Supply News Fashion Nova tweet Duck Donuts Colorado Fan Expo

Send me a text about the episode!What happens when you mix the excitement of beach inlets, the culinary delights of the Outer Banks, and some unexpected encounters with nature? This episode takes you on a journey through our latest adventure in North Carolina's Outer Banks. From the joy of exploring new restaurants and savoring local cuisine to the thrill of a mini-golf tour, we recount how our active lifestyle shaped an unforgettable vacation.Ever wondered how a skinny margarita could change your vacation vibe? Join us as we share our gastronomic experiences, including standout moments at Blue Water Grill and the ever-popular Duck Donuts. We also talk about our hilarious misadventure with espresso shots at a quaint coffee shop and our frequent Dunkin' stops. Whether it's the fresh seafood or the scrumptious goat cheese cheesecake, our culinary escapades offer a blend of healthy choices and indulgent treats.Our trip wasn't just about food, though. Picture a moonlit farewell, a run-in with horseflies at the beach, and a cozy movie night watching Pixar's "Inside Out." The episode also highlights our serene visits to the Elizabethan Gardens and the local aquarium, where we learned about turtle conservation. As our journey comes to a close, we reflect on the beauty and challenges of beach life, leaving you with inspiration for your next Outer Banks adventure.

The Carnivorous DonutBetsy Hamm is the visionary CEO of Duck Donuts, one of the fast-growing international franchise brands in the world known for warm, delicious and made-to-order donuts.She knows her customers so well she was even able to guess the very donut I ate that morning with my daughter within 5 minutes of meeting me.Maple Bacon…And wow was it tasty!You'll also hear her incredible climb from Hershey to the helm of Duck Donuts.Its's an inspiring journey of building confidence, skills, and experience......then instilling that in others......to achieve resultsYou may think you know donuts, but you don't know them like this from a passionate leader.Check it out!LinkedIn Profile https://www.linkedin.com/in/betsy-hamm-1903362/Company Link: http://www.duckdonuts.com/You'll also DiscoverThe Recipe for Donut Domination.How to Benefit from the “Circle of SuccessThe Future of Donuts!-----Connect with the Host, #1 bestselling author Ben FanningSpeaking and Training inquiresSubscribe to my Youtube channelLinkedInInstagramTwitter

This week Steve chats with the CEO at Duck Donuts, Betsy Hamm.

This month on Pocono Mountains Magazine: prepare for Pocono Mountains Restaurant Week coming up April 7-12, 2024! Get in the kitchen and chow down with the culinary crew at The Settlers Inn in Hawley plus meet the performer and host at Crazy Country Club, then experience delicious food and mountain charm at Sycamore Grille in Delaware Water Gap, some southern comfort at Willie Mae's Place and an authentic Victorian pub and restaurant at Broadway Grille in Jim Thorpe. Explore the Hawley Antique Exchange, where there's more than meets the eye, during part one of Antiquing in the Poconos. Tour the Uswick Schoolhouse, part of the growing short-term rental industry in the Poconos, which has been revamped to host events and guests. Step back in time during seasonal walking tours returning to downtown Stroudsburg through the Monroe County Historical Association, then delight in the “sweet” family story behind Duck Donuts in Bartonsville, the popular brand's sole location in the Pocono Mountains. Finally, don't miss the newest Pocono Perspectives with Chris Barrett featuring an interview with Jeanne & Grant Genzlinger who founded Settlers Hospitality as their handcrafted brand of hospitality.

Duck Donuts is an American doughnut shop chain based in Mechanicsburg, Pennsylvania. Duck Donuts was founded in 2006 in Duck, North Carolina, by Russ DiGilio and Robin Griffith, and has since expanded to over 100 locations in the United States. Duck Donuts is known for its made-to-order donuts in a variety of unique flavors. It recently opened a location in Thailand. Managing growth is something that Duck Donuts (and many franchises) pays careful attention to. The training program for franchisees includes an emphasis on consistent branding and quality. Duck Donuts franchisees typically own just a few locations and often work on a daily basis in the locations they own. The custom, made-to-order model is what differentiates Duck Donuts from its competitors. Duck Donuts is testing kiosks in stores and grab-and-go opportunities for customers who might not want to wait for donuts.  QUOTES “(Managing growth) is challenging. We try to set franchisees up for success in the beginning from a training standpoint and teaching them how we do things.” (Betsy) “We have smaller franchisees. A lot of them have two or three locations and come from different backgrounds.” (Betsy)“What really makes a franchisee successful is someone who has a small business mentality. They're accountable for their success or failure and we'll give them all the tools and resources they need to succeed.” (Betsy) “It's a lot of work and it's constant. Franchisees have to be in the store and know what's going on. Having that ability to work ON the business and not just IN the business is important.” (Betsy)“We do try to make (the ordering process) easier because it can be overwhelming for some people. The ability is still there if they want to customize their donut, but if they don't want to think about it and they want 12 suggestions, here you go, here's a couple to pick from.” (Betsy) “We're in growth mode. We opened 32 shops last year and we'll open 45 this year.” (Betsty) “Donuts are happiness and the world needs more happiness.” (Michael)  TRANSCRIPT 00:00.00vigorbrandingGreat hello I’m joined today by someone I’ve always wanted to have on this show. Betsy ham is our guest. She’s the Ceo of duck donuts and it’s one of the fastest growing donut franchises in the nation betsy. Thanks for joining us. 00:12.88Betsy HammThank you so much for having me. 00:17.00vigorbrandingSo I want to hear all about your story but the duck story. It’s it’s amazing to me and and kind of maybe fortuitous. The the idea I guess actually grew up in my neighborhood. My neighbor Russ was the is the founder and ah. 00:30.67Betsy HammYep. 00:31.37vigorbrandingIf you would tell us the story. You know how it comes from a little neighborhood and in in Pennsylvania and turns into this international and international business. What was the idea behind it how to come come about. 00:38.78Betsy HammSure so it’s crazy. It really didn’t stem out of your neighborhood right? Um, so as you mentioned Russ who’s the founder of rused gilio um had a beach house in the outer banks and these to go down there and you know one night they were sitting around. He emits drinking some wine and raminiscing about these warm donuts that they used to get and the boardwalk is kids growing up. And at the time in 2007 outer banks was um, pretty much a little sleepy town. There wasn’t really even any donut shops that were there. Um, so what started out as a whim when they the next day decided like hey this really has some legs. Let’s create a donut concept. Um, and open it here in the outer banks and Russ is a serial entrepreneur but did not have any food and beverage experience so reached out to one of his friends who helped put together the concept of duck donuts. So the first 2 shops opened in duck and Kitty Hawk ah North Carolina hence the name duck. Um, and it took a few years to catch on. But after about the third season because of course it’s very seasonal location and in the outer banks. It really took off and the people who came there every year just continued to create this cult like following for the brand. And people were asking him to you know, open up in my hometown send me donuts in the mail like I want these donuts more than once a year when I go on vacation. So Russ realized that there was this really huge opportunity that he couldn’t miss and decided to start a franchising company. So. 02:01.74Betsy HammUm, they sold their first franchise in 2013 in Williamsburg Virginia um and now fast forward to 20024 where we have about 150 shops in the United States in 22 or 24 states actually and then we’re also in 6 countries outside the us which has been crazy. So. Um I had the opportunity. Actually we opened in Thailand a few months ago and Russ came along with me for the opening and I said did you ever imagine you would be in Thailand listening to people speak thai talking about Doc Donance being so excited for this concept that just started as something fun. Um, for you to do it and you know he’s so humble about it and he’s just like absolutely not He’s like I had no idea something that started as like a fun side project in the ader banks would literally be um, you know sprinkling happiness across the globe and it’s pretty crazy. 02:52.77vigorbrandingIt’s awesome I mean and you obviously stay close to the branding everything you guys do which I personally truly respect and appreciate I think that’s fantastic. Talk about your journey your your duck donut journey. What did you start out and how did you come about this this ah duck opportunity. 03:07.79Betsy HammSure so I spent the first really half I guess of my career at her. She entertainment resorts in marketing so various marketing roles for the sweetest place on earth which of course was a really amazing job. But it’s really always kept um my ear out there for if there was any opportunities that came up that made sense. And a friend of mine had said duck donuts is opening their corporate headquarters here in the Harrisburg area where where I live in Pennsylvania they want someone to come in and build their marketing team and to be honest I had never even heard of duck donuts I had never been to the outer banks. Um, but I had texted a few of my girlfriends who did go every year I said hey the duck donuts. 03:34.80vigorbrandingHe soon. 03:42.87Betsy HammPlace in the outer banks like they’re looking for a marketing person and they both were so emphatic about the fact that I had to take this interview like it’s the best thing ever that would be the most amazing dream job and I’m like wow these ladies are so excited about a Doda concept. Um, so with that excitement I definitely had to take the interview and and came in and met with ah Russ who was the Ceo at the time and of course the founder and the Ceo and you know Russ painted this picture of here’s this brand that people who know it love it and we want to make it at the time we were sick into the us um a national a national brand. Um, so having that opportunity as a marketing person to come in and you know there’s this love and loyalty for this brand but we have to make it more sophisticated. Um, of course it was very mom and pop when it started out. Um so having the opportunity to come in and start from scratch of. You know, logos and and brand voice and style and and I remember talking to the marketing person who was here at the time like why are we not posting pictures on social of donuts like we keep using these illustrated donuts and there’s a couple ducks going on. Um and she said well we don’t have any pictures of donuts I was like oh. 04:34.70vigorbrandingUm, no. 04:45.90vigorbrandingSo right? yeah. 04:49.27Betsy HammSo you know had this opportunity to kind of start at the base of the foundation and really help take this brand and make it more sophisticated and elevated as we’ve continued to grow. So um, started with a company seven years ago in a marketing capacity and probably about a year and a half after I was here. Ah Russ said you know I think you should take on more. Um, and getting ended up getting promoted to co o which you know they don’t usually let marketing people in charge of operations but um manage to yeah hey worked da um, so did the c o roll for a few years and then um is almost three years ago which is crazy. 05:15.61vigorbrandingFor good reason by the way for very good reason. Ah. 05:26.50Betsy HammAh, you know Russ was always very clear that at some point he’s going to take this company as far as he could when need to bring in um, some additional expertise additional cash. Um, so he sold the company to a private equity group in April of 2021 um and at that time is then you know when I when I was promoted to Ceo so it’s been. It’s been a wild journey and something I would have never. 05:40.91vigorbrandingUm, it’s awesome. It. 05:46.70Betsy HammAnticipated you know 8 ten years ago when I had never had even heard of the brand let alone to be to be a Ceo. 05:52.64vigorbrandingIt’s it’s amazing and and congratulations. It’s awesome I mean I guess I can I can I can understand certainly don’t have a global business but I started out as ah, just a marketing guy. A creative guy started my own business and now I’m Ceo and it’s sort of like. 05:59.95Betsy HammSo. 06:07.28vigorbrandingIt’s amazing what you did then and who you were then and what you do now I mean talk a little bit about that I mean that’s got to be different. You got to and not that you don’t get to do it now. But you’re this marketing person. You brought the fun you sprinkled for fun into everyone’s life that kind of thing and your personality exudes that. And I as we Ceo. What’s what’s that what’s that like. 06:24.77Betsy HammYeah, yeah, you know it’s um, it’s making sure you’re stay focused on the right stuff and and letting the experts and on the team do their job and you know it’s It’s funny because and you mentioned this like with your curse. Sometimes you do things that you don’t even realize do have an impact on where you end up. Um you you probably didn’t think that you were going to open your own. 06:42.54vigorbrandingNow. 06:43.82Betsy HammAgency and be the Ceo and that was certainly never on my you know 1020 year plan um so I think sometimes as you go through and have these experiences sometimes it starts to become a little bit more clear that this may work. Um and I remember when rust talked about selling the company I was like oh they’re going to bring somebody in but but during that time it was covered and. 06:58.28vigorbrandingIn here. 07:03.12Betsy HammYou know he had kind of taken a step back and was like hey I’m going to let you run this I’m here to support you I’m I’m here for assistance. Um, and that’s those like wait a minute I I kind of like this but and I kind of like the direction we’re going so you know, let’s continue to to head down that path. Um, but it is different because you know you have to let the experts and the and the team around you. And just make sure I’m providing tools resources make sure I have the right people in the right seats. So. It’s very different in the day to day and you know trying to make sure I don’t just gravitate towards you know one department or anything like that that I have that well-rounded understanding of what ops is doing and obviously the financials is. 07:31.55vigorbrandingYou. 07:39.33Betsy HammHuge piece of the success of the company. So um, yeah, you definitely have to be a lot more well rounded. But I think having the right people around. You makes that a lot easier to do. 07:48.44vigorbrandingNo doubt no doubt did the whole financial side of things did that come easy to you or is that like something you had to because we all do we gra gravitate towards what we love to do right? and I think that’s ah you have a very grid lesson in there that you got to be love all your kids the same. You got you got to deal with all the things with the same amount of passion. 08:01.74Betsy HammUm, yes. 08:06.23vigorbrandingAnd vigor as you would the things you love to do so did that come come easy to you I mean was that something was pretty natural or. 08:10.95Betsy HammUm, you know it wasn’t too bad I think even when I was at Hershey I think very early in my crew I had the opportunity to be exposed to a lot of different departments I mean we worked very closely with operations and we needed to understand the operations mindset. 08:21.25vigorbrandingUm. 08:23.23Betsy HammUm, and I actually went back to grad school I think it was out of um undergrad probably like 2 years to get my Mba and part of that was the financial piece of it and to give the marketing person credibility that look I understand a p and l I understand numbers I might not be able to sit there and be an accountant or a financial analyst. But. 08:29.47vigorbrandingGood. 08:40.70Betsy HammYou know, give me the data and I can I can make decisions. So um, luckily I had a a bit of a knack for that and and again just as that kind of was something I needed to focus on and I admit when you don’t understand something I think is huge I I think we all would not always show our weaknesses so people pretend like they maybe understand something. So. 08:56.15vigorbrandingUm. 08:58.73vigorbrandingUm, and yet. 08:58.87Betsy HammYou know, not being afraid to ask those questions or say time out I need to understand why this happens or what does this mean or why do we care about Ebada or whatever it is. Um I think it’s really important to ask those questions editing point in your career. 09:06.60vigorbrandingI Think that honesty yeah that honesty and clarity and and and and transparency is huge I I Jokingly well I It wasn’t even joking when I started my company. It was funny I got quoted in the into some of the trades and and. My friends framed it and sent it to me because they they they thought it was a joke and I said my business model is pretty Simple. My goal is to be the dumbest person in the building and you know I want to hire everybody in the company smarter better brighter than I am whatever it is that they have to do and it’s always worked. It’s ah sort of a secret weapon and. 09:28.28Betsy HammUm, ah. 09:38.35Betsy HammUm I Love that? yeah. 09:39.37vigorbrandingYeah, just you know in in ask questions and and and and hopefully you know you’ll you’ll you’ll get the right answers and and and grow from it. So um, so a hundred locations 22 states Saudi Arabia I mean how how do you manage that you go from. Again, the marketing side of things to now. What’s the secret. How do you manage that growth. 09:56.41Betsy HammIt is challenging and I I think whenever. Well even when you have 1 location of a brand. It’s it’s hard right? But then when you multiply that times 100 and you have different owners running each of these local businesses. It’s certainly challenging so we try to set. Franchisee up for success in the beginning from a training standpoint and here’s how we do things and this is what duck donuts looks like and sounds like and this is how um, we’re going to operate and you know the 1 thing that I keep really hammering home to the franchisees is we want duck donuts to be known for a superior product with an exceptional customer experience and it sounds basic. But. If. We can be consistently a superior product and provide an exceptional customer experience that’s going to make everyone’s lives better and easier people are going to come back more often. Frequency will be there. Um, so we try to provide all the tools and for order that to happen in order for that to happen. Um, but it’s tough. 10:47.65vigorbrandingUm, you had. 10:49.21Betsy HammYou know because it’s it’s human and and people are going to kind of have their take so you know sometimes on social media if we get tagged and stuff or there’s user-generated Content. You sort of cringe. Maybe when you see the donuts that are going out the door that aren’t consistent or there are you know some local marketing messages that aren’t on Brand. Um, so it’s trying to really make sure we educate upfront what the expectation is and then just hold people and franchisees accountable as we move forward? Um, but for giving those tools and resources it should help Um, but it is It is tough when everybody kind of has a little bit of their own opportunity to to make a spin on the Brand. So. Do have to remind franchisees at times so that it’s it is ducked and it’s that’s that’s name on the door. 11:29.68vigorbrandingYeah I’m sure because I know from personal experience. We’ve dealt. We’ve dealt with a lot of ah ah franchisee groups and you know you have smart people that own these businesses. Um, they have their livelihood tied into it. They have an awful lot of passion for it and. 11:35.21Betsy HammSo but is this. 11:42.37Betsy HammUm, absolutely. 11:44.37vigorbrandingBut yet they have to adhere to the controls because you know the consistency you bring is key and that’s that’s the livelihood that for everybody ultimately and I think sometimes that’s tough to understand is there a secret secret is there a special type of franchise z that you look for because I know like I’ll say again in my experience. I know some folks that are like master franchisees. These guys might own 5 different brands. Ah they might have 30 different stores in one brand and they have these like like corporations I mean they have to have their own hr their finance I mean they’re you know they’re they’re very large businesses but they’re they’re dealing with multiple due. Is there a certain type of ah. 12:13.75Betsy HammUm, oh yeah, yeah. 12:21.44vigorbrandingThe franchisee that’s perfect for duck downs. 12:22.10Betsy HammSo currently, what our franchisee system looks like is we have the smaller franchisee so a lot of them will have you know 2 3 locations. They’ve come from a different background whether they used to be in education or in marketing or in finance and they wanted to be a small business owner. So. But really makes a franchisee successful or somebody who has that small business owner mentality. They’re accountable, um, for their success or their failure and and we’ll give them all the tools and resources that they need in order to succeed. Um, but they really have to have that drive and motivation and and and ability to be able to move the brand forward on that local level. Um, and you know I think the 1 thing because we have that smaller business model. But if it’s you know the average franchisee has 2 locations. Um, they have to be in the store right? like this isn’t like ah set it and forget it and you know I’ll just build it and they will come. It’s you know so easy I mean that’s. 13:06.78vigorbrandingAnd he. 13:14.67Betsy HammUm, it’s a lot of work and it’s constant. So our franchisees have to be able to be in the store and and know what’s going on but having that ability to work on the business and not just in the business is really important and it’s hard to you know, a lot of times you’re going to get um, dragged into the weeds of hey the fire is networking or someone didn’t showt for their shift. Um, so it’s the ability to be a little problem solve on the fly. Um, and oh by the way manage a team because now you have probably on average 17 year olds um, working in your shop and now you have thirty seventeen year olds that you have to you know, keep engage and have them understand this brand and the concept and and deliver that amazing experience. So it’s a. 13:47.87vigorbrandingUm. 13:53.75Betsy HammIt’s an incredibly tough job and to your point you know Franchisees Invest a ton of money some you know college savings or life savings or whatever it is um to have that small business owner opportunity so we want to do whatever we can to to help support them and and make that dream a reality. 14:08.86vigorbrandingThat’s awesome. Do you have like is there a thing like hey we don’t allow anybody have more than five is there any kind of a corporate rule or just kind of play it out like as it goes. 14:15.78Betsy HammNo yeah, um, we do have a few that have 5 ah is the most. But um, no, not really, we actually just sold a 12 shop deal in um, Chicago last and enroll in 2023 um, but to your point he is a sophisticated franchise owner that owns another brand has the infrastructure has the team. Um, so I think as we grow and our brand becomes more sophisticated. We’ll end up with more of those I mean I don’t know if we’ll ever end up with the franchisees who have. 14:30.16vigorbrandingUm, even yep. 14:38.24vigorbrandingGot you. Here. 14:43.52Betsy Hamm50 or 100 brands like some of them. But you know 10 20 locations. Um, there’s certainly the opportunity for that to be to be built out as they go. 14:52.35vigorbrandingThat’s awesome. So I love the custom made you know to order donut model I think it’s great. Your product’s phenomenal I get to try it. Obviously it’s local to me. It’s at ah at the beaches I go to I mean it’s everywhere I go which is awesome. 15:03.40Betsy HammAre. 15:03.73vigorbrandingSo what separates stuck donuts from the competitors like the crispy creams or the dunk the Dunkin donuts that’s the names we hear a lot what what makes you so different and and then the other thing too is what what I feel is really kind of cool is like look they’re not. They’re not inexpensive as far as donuts go oh it’s not a lot of but if know theres things wild wild animals. no no worries 15:19.85Betsy HammUm, I’m sorry of course somebody rings my door hold on one second, let’s go go? yeah. 15:22.32vigorbrandingAh, good. Ah, no worries. 15:28.71vigorbrandingWe just done it this right? Oh it’s no problem. We we just will just edit that chunk. It’s all good. It’s all good. Yeah, we’re great. We’re great now, Please So yeah, so yeah. 15:33.86Betsy HammIt never fails when I’m on something like that that somebody rings the doorbell. Okay I figured you could just edit that sorry I think they stopped okay the the negative of being at home. Not the office. 15:47.56vigorbrandingAh, um, should I start that question again and okay so I what I was saying let me say I love the custom made-to-order donut model. That’s a big part of what separates duck donuts from competitors like we hear of crispy cream and Dunkin donuts to me. It’s always amazing though because ah, they’re Customade. It is a unique, ah different kind of concept. And then there’s a cost associated with it which and rightfully so they’re they’re basically more expensive and still not a lot of money but you know it’s one of those things. How did that all come to be like what is talk about the the competitors and how what separates you and the whole custom made to order concept. 16:18.63Betsy HammSure so that’s certainly been our differentiator is that is the custom made to order concept and your donuts are always fresh, right? So when you walk into a duck donuts. You don’t see any donuts which is very unusual for any of our competitors and sometimes confusing when we open in new markets or new countries. Ah, that you have to go in. You have to decide what you want and will make it fresh and you get to watch the experience if you choose um so that certainly has been our differentiator is is the warm, the customization. Always fresh. So it’s really continuing to embrace that um, because that is our usp. Ah, but then also make sure that we have the ability to deliver on customers’ expectations if they don’t want to wait so that’s been something that we’ve really been focused on in the last year or 2 of course we don’t have drive-frus we’ve talked about it and right now we just think we’re going to really lean into um the customization and the warm piece which would be really hard to do. And a drive-th through model. Um, but what do we do from a convenience factor that if I don’t want to wait for my donut that I can get it faster. So of course there’s things like online ordering. We now have kiosks and shops as well and we’re testing some other more like grab and go opportunities here in the coming months so we want to. Stay true to what’s made us so successful but also be able to reach those customer um expectations from a convenience factor which we know all has become very important over the last several years for sure. 17:29.31vigorbrandingUm, okay. 17:36.95vigorbrandingAbsolutely so like I love the process of building my own personal donut and I think it’s a lot of fun. So let’s have some fun I’m gonna throw some. You guys have so many great like flavors and and combinations I’m gonna throw some different toppings out and I want you to tell me what you feel is the coding things and you you go from marketer to now you’re gonna be the donut Chef the donut creator. Okay. 17:53.22Betsy HammUm, okay yes, um, chocolate vanilla. Okay, so we need to add to this like chocolate. 17:56.80vigorbrandingSo Chopped peanuts all right oreo cookie pieces Graham Cracker crumbs there you go perfect. Okay, chopped bacon very good I would put peanut butter in here too. But that’s just me it shredded coconut. Very good. 18:10.12Betsy HammAnd marshmallow to make it like a some more. Um, maple Oh yeah, yeah, um, lemon. 18:25.48vigorbrandingI See you guys do these things with the the great names and the great brands and the great taste. What’s the the peanut butter. It’s um I Forget the name of the one with the bacon. Yes, yes, what’s there’s one that what’s the one has the bacon on it all the time bacon in the sun. Yeah, yeah, yeah, is that right? and that’s that’s. 18:30.87Betsy HammOf the peanut butter and paradise oh bacon in the sun. Our number 1 selling donut is the bacon donut I far like not even close to the net number 2 18:44.23vigorbrandingWow, That’s incredible. That’s incredible and so like I mean these the people like you said there’s no donuts in windows people walk in are they are they at all nervous about like oh I’ve got I’ve got to talk to people and and make this thing I mean this is new to me is it ah is there a little bit of ah apprehension there or you hear. 19:01.10Betsy HammAbsolutely yeah, oh there is and it’s funny because it’s something that we have been focused on the last um several years and even back to when I started never going to aduct on it and somebody handed me an ordering pat at the time and I was like I don’t even know what this is this is too much to think about. 19:01.93vigorbrandingAh, is there. Okay, good. 19:15.60Betsy HammUm, so a few years ago we introduced assortment guide. So ah at the counter. There’s some countermats that you can pick donuts that are already created. So of course we have seasonal donuts we have lto flavors like right now we have a jelly donut where the jelly’s just like in the middle of the donut. Um, so we do try to make it easier because it is overwhelming and it can be. A lot to think I don’t know what I want or what? what do I put with what especially if you’re building a half dozen or a dozen so we do make a lot of suggestions for dozens and half dozens and even donuts and and to be honest, that’s majority of what people order whether it’s online or or in shop as they’re picking what’s already created. So. Ah, that’s actually a focus of ours right now from what that customer experience is in shop. You know what do those assortment guides look like what’s on the menu boards. Um, how do we help the speed of service and just take out. Um the decisionmaking process for the for the customers if they don’t want to do it. Of course the ability is still there. Um, if they want to customize their donut. But. 20:08.49vigorbrandingUm. 20:12.17Betsy HammThey don’t want to think about it and they want 12 suggestions here. You go here’s a couple to pick from um just to make it a lot easier and simplify the process. 20:18.66vigorbrandingYeah mean that’s smart too because it be well let’s face it people you said they don’t know ah know there’s a reason vanilla is the number 1 selling ice cream right? So I mean you just you know people don’t know unless you show them all the options and and you guys do a great job of that you have so many unique kind of combinations that it’s almost like I gotta try that is that is that good. 20:25.97Betsy HammUm, right? ah. 20:35.49vigorbrandingYou know and and to your point then you know a bacon donut being the number one flavor I don’t think anyone would assume that ever ah but you guys set that up and and make it happen. Yeah. 20:40.11Betsy HammRight? right? and consistently for years I mean I think since I’ve started and even just says our 23 numbers came in. It’s still number one which just amazes me. 20:51.58vigorbrandingThat’s funny now you guys do a lot of philanthropic stuff Charity overlays things like that. Do we talk a little bit about that. 20:55.28Betsy HammSure, um, so we started partnering with Makea wish last year and thatt national campaign will be coming up in April or may timef frameme this year where each one of our locations throughout the us raises money for their local chapter of Makea-w wish so. Um there’s a makea wish donut with blue and white sprinkles. Of course you have the opportunity just to donate at the point of sale or online. Um, when you’re checking out. Um, so that’s been a really great new partnership. Of course they’re about families and kids which we are as well. Um, so in addition to having that national partnership. We have a program. The umbrella called quack gives back which is. 21:23.98vigorbrandingToss me. 21:30.23Betsy HammSome great little um tag to tie into the brand. Um, but we really challenge our franchisees to be involved in their local community. So but we have everybody involved in the makea wish campaign they have the ability to partner with whatever organizations important to them in their local community. So. Um, and those can look differently from whether you know it’s a boys Club Girls Club Pta different fundraisers. Um but partnering with their local community Nonprofits. We think is very important for us to be able to give back on that national as well as local level. 22:02.50vigorbrandingThat’s fantastic. You know I have to I throw this out because I mean you guys have such a cool brand and you know you look at different things and in in the world to sort of combine like pop culture things. It seems like there might be an opportunity for you guys. Yeah, you have the little little rubber duck right? Really cool. Well brandnded. 22:16.10Betsy HammUm. 22:16.82vigorbrandingYou got the speech vibe going right? So I’ve seen all these guys with jeeps I’m not a Jeep guy I’m actually a I’m a land cruiser guy which is similar but not a Jeep guy. So but I’m seeing all these guys with with rubber ducks ducking each other whatever want to call it with their jeeps so you got jeeps you got the beach you got ducks you got duck donuts you guys got to get involved in that somehow somehow we got be giving away donuts. There’s something there. 22:25.96Betsy HammYes. 22:32.84Betsy HammI know I know yes well and you know what’s funny is we have um just on a local level. A lot of deep meetups will happen in duck donuts parking. Lots. 22:35.22vigorbrandingThere’s something there. 22:42.00Betsy HammAh, so they’ll go in. They’ll buy some ducks. They’ll grab some donuts and they do these meet ups and parking lots but I agree like on a big national partnership level that would be amazing gas. Yes oh I like that. 22:45.14vigorbrandingIt’s perfect. Yeah, yeah,, let’s let’s give away a Jeep for the Beach. You know I think you got something there I think that’s ah you know I think that works So that’s awesome. Um, is there anything else you want to talk about as far as the the franchise. What makes a great franchisee. Which the future hold for duck donuts anything else. You want to throw in before I got a couple other questions but I wanted to open it up to you. 23:03.27Betsy HammYeah I mean we’re just we’re in yeah, we’re in growth mode. So we open 32 shops last year we’ll open 45 this year and want to continue to build that so you know just focused on buildinging the brand across the us as well as globally. Um, and getting our existing shops to be more successful. So while the growth of opening shops is very important. We want our existing franchisees to be more profitable more successful. We want them to open additional shops. Um, so of course this has been a 2023 was a challenging year from. Um, a transaction standpoint for a lot of people within the food and beverage industry. Ah people obviously are are watching their spend a little bit and as much as we would love to think people eat donuts every day. Um, so we just have to become more innovative and and more driving of how we’re going to get people back in the door. Um, more frequently. So that’s been. That’s really what we’re focused on right now. 23:52.69vigorbrandingVery cool. It’s amazing to me I go from my my neighborhood in Central Pennsylvania to your Cairo Qatar and Thailand I mean it’s just it’s ah it’s mind boggling you know. 23:58.48Betsy HammUm, yeah, right, it is mind boggling I agree. 24:03.59vigorbrandingSo you know one one other thing when this time of year I mean let’s face. Everyone’s hard starts thinking about working out and eating healthy and all that and donuts don’t necessarily slide right into that that routine. Do you see that as a problem is that is this ever become an issue seasonally. 24:16.94Betsy HammYou know what? January and again I think sometimes just january is that people are recovering from the holidays and spending money and eating and drinking a lot during that time. So January is certainly always a slow time of year for us. Um, but after that you know it’s. 24:22.67vigorbrandingUm. 24:30.53Betsy HammAll about moderation right? of course and in the court we sell coffee and we sell ice cream So you know there’s lots of reasons to to come into duck. Um, that maybe is a little less calories. But you know certainly moderation is certainly good for everyone. Absolutely. 24:32.10vigorbrandingUm, yep. 24:39.74vigorbrandingI mean donuts are happiness and the world needs more happiness. So you know it’s just just goes hand in glove with donuts. So all right? So if you had ah when if you went into your local duck donuts. It can only order one donut. What are you ordering. 24:54.14Betsy HammI’m actually ordering which I built earlier the samoures donut if it’s not fall because our fall donut is an Apple donut which is my favorite donut but you know that’s that’s seasonally yeah the Apple donuts and next fall when it comes around and definitely suggest. 24:55.20vigorbrandingUm, ah, very good, very good who that is your all-time favorite. The Apple done it I’ll try it. So what’s there’s more than just Apple come on you guys you mean you’t just do 1 thing to it. What else is done to it. 25:08.65Betsy HammTrying the Apple done it. 25:13.80vigorbrandingIs just Apple. okay okay I like that nice, well done well done. Oh perfect. Yeah, it’s fun. It’s great. 25:13.94Betsy HammUm, well yeah, it’s like Apple pie filling if that makes sense that’s sitting in the middle of the donut with vanilla icing and if you want to get fancy. You could drip some caramel on there or you know, add anything else like that some cinnamon sugar cinnamon sugar donut with the Apple pie filling. So yes. 25:32.29vigorbrandingOkay, so the last question I asked this to every guest if you had 1 final meal and you can’t say a donut ah and it can’t be done. Its so what would you eat and why what would your last? What would it be. 25:42.47Betsy HammUm, so I would definitely not have to think too hard about this. It would be Mexican like I Love Mexican food so give me like a good taco platter with like beans and rice and like salsa and guacamole and some chips that would be perfect. 25:53.80vigorbrandingAwesome! Very good, very good. Well listen this was fantastic betsy I mean yeah yeah, you just ah you exude the happiness of duck donuts and I’m just I think it’s amazing. What you’ve built and you guys should be very proud and it’s a. 26:00.52Betsy HammThank you. 26:06.90vigorbrandingIt’s ah, a really great brand and and you’re spreading happiness which is always a good thing. So thank you so much for your time sprinkling Happiness I’m sorry sprinkling happiness. So I apologize that’s ah but that’s fantastic. So thank you so much appreciate. You spend time with us. Thank you, You got it. 26:10.83Betsy HammUm, sprinkling sprinkling happiness. Kidding. Thank you Thanks for having me.

In this episode of the Local Marketing Lab, Cai Palmiter, the VP of Marketing at JINYA, shares her marketing prowess and secret sauce for fueling local growth. With over two decades of experience in the restaurant and hospitality industry, Cai unveils a treasure trove of insights on how businesses can rev up their local presence, forge unbreakable community bonds, and craft unforgettable marketing campaigns that leave competitors in the dust.Here are some topics discussed in the episode around fueling local growth:Importance of maintaining accurate and consistent online listings across multiple platforms.Strategies for leveraging social media to create buzz and promote new offerings or promotions.Ideas for engaging with the local community through events, partnerships, and charitable initiatives.Tips for creating unique and memorable marketing campaigns that stand out from competitors.Insights into developing effective loyalty programs and mobile apps to drive customer retention.ResourcesConnect with Cai Palmiter on LinkedIn.Find a JINYA Ramen Bar near you.Check out how YEXT makes it easy to manage your online listings.Other shout-outsWendy's, Jack in the Box, and White Castle — for great marketing efforts.Crumbl for sprouting everywhere and really taking off.Duck Donuts for their social media presence and creating personal experiences.

****You can watch this episode on YouTube here: https://www.youtube.com/channel/UCsRDDzikEosoUrV-3_HxWNwThis episode sponsored by Popmenu. Popmenu specializes in transformative online and on-premise technologies that help restaurants increase brand visibility, guest engagement, revenue and profitability. We currently work with over 10,000 independent restaurants and hospitality groups and are helping them get the most out of their most powerful marketing tool: their menu.It's also sponsored by Kickfin. Thousands of restaurants, bars and breweries use Kickfin to tip out their employees instantly — no cash required. With Kickfin, tips go directly to your employees' bank of choice, the second their shift ends. It's a really simple solution to a really big problem — because if you're still paying out credit card tips in cash, it's costing you. Time-consuming bank runs and cash counting take managers away from work that matters. Cash is hard to track, which leads to accounting headaches — and it creates the perfect opportunity for theft, human error, and compliance issues. Bottom line: there's never been an instant, secure way to pay out tips — until Kickfin. It's an easy-to-use software that sends real-time, cashless tip payouts straight to your employees' bank accounts, 24/7/365. Kickfin gives managers hours back in their day, makes reporting a breeze and protects your business from risk. Most importantly: employees love it. Restaurants can have Kickfin up and running overnight. Employees can enroll in seconds. No hardware, no contracts, no setup fees. Visit kickfin.com for a personalized demo and see how restaurants across the country digitizing tips with Kickfin. Giving Kitchen is a James Beard Award-Winning nonprofit that provides emergency assistance to food service workers nationally. GK has served over thirteen thousand food service workers and awarded over nine million dollars to food service workers in crisis. Giving Kitchen helps food service workers that get hurt or sick, lose a family member or suffer a housing disaster like a flood or fire by offering financial assistance to cover rent and utilities. If you know someone that works in a bar or restaurant that is in crisis, tell them: Ask for help from Giving Kitchen by clicking here.Want to get involved and support Giving Kitchen? Join Dining With Gratitude in October, Giving Kitchen's month-long campaign, where the food service community pledges to raise critical funds and spread the word about their mission. Learn more by clicking here.

Boy, do we have an episode for you! On this week's episode, Pumpkin makes homemade fries and we try Duck Donuts for the first time. We also make a breakfast stromboli, some blueberry chocolate chip pancakes, and some not so great soup. Pumpkin tries some new brews and we celebrate New Year's Eve! Now, what gives this episode some craziness is a heated discussion about cheesesteaks when we recently tried Lillo's in Hainesport, NJ and TWO trips to the ER. FUN! Check us out on Instagram @pumpkinandpeachpodcast and on Facebook @Pumpkin and Peach Podcast to see pictures and get links to things we discuss in each episode. Now, also check us out on YouTube @Pumpkin and Peach Podcast! Also, our business on Instagram @uglymugsinc and on Facebook @Ugly Mugs Inc. You can also email us at pumpkinandpeachadventures@gmail.com Contact us if you want to collaborate, or be a sponsor.  Also get in touch with us if you want us to try a cider, beer, food, product, or anything and review it on a future episode.

Join us on The Art of Franchise Marketing as we sit down with Betsy Hamm, the CEO of Duck Donuts, to unravel the fascinating journey of Duck Donuts' growth from a hidden gem in the Outer Banks to a nationally recognized brand. Duck Donuts was founded in 2007 by Russ DiGilio in Duck, North Carolina. His intention? To solve a family vacation problem: “Our family wanted a place to buy warm, delicious, made-to-order donuts!, and when we couldn't find one, we decided to start our own.” Headquartered in Mechanicsburg, Pennsylvania, the company began franchising in 2013, and prides itself on sprinkling happiness to its guests through its unique in-store experience, exceptional guest service and a duckzillion donut combinations. As one of the fastest-growing donut franchise companies, Duck Donuts has more than 115 locally owned and operated shops across 24 states, Peurto Rico and three international locations in Burlington, Ontario; Cairo, Egypt; and Riyadh, KSA. In this episode you'll learn how Duck Donuts navigates the evolving QSR landscape, and the delicate balance of innovation while honoring tradition. Delve into the challenges of expanding the brand and adapting to diverse markets. Discover how Duck Donuts maintains a circle of success, empowering franchisees one warm, made-to-order donut at a time.

Mark and Tom talk about how sensational Pam Anderson looked when attending a fashion event without wearing any makeup whatsoever. Duck Donuts are good, but entitled little brats are not.  A deepish-dive is taken into so-called celebrity podcasts. Also, texts from listeners, classic TV trivia, Celebrity Rant (a RR listener ain't a fan of Joy Behar), Listener Rant and more sensational stuff.We would greatly appreciate you recommending the Radioactive Rant Podcast to someone you know!Here are some other ways to check-out Radioactive Rant:Online: Radioactive Rant WebsiteVideo: Radioactive Rant YouTube ChannelSocial: Radioactive Rant on Twitter

In this episode of The Local Marketing Lab, you'll hear an engaging conversation between host Justin Ulrich and Betsy Hamm, the CEO of Duck Donuts. With over 22 years of experience in hospitality and restaurant marketing, Betsy shares insights on driving restaurant growth leveraging user-generated content, community partnerships, and consistent local outreach.Learn how to:Apply effective marketing strategies that attract and engage your community.Develop meaningful connections with your community.Leverage the power of local influencers and opinion leaders.Harness the power of word-of-mouth marketing.Focus on delivering exceptional experiences and personalized interactions.

Betsy Hamm didn't set out to become the CEO of a 100+ unit donut franchise but, when the moment arose for her to step up, she took the opportunity to go global. In our conversation today, we're discussing how a donut shop can grow from a thousand person town to a thousand location brand and why marketing is a blade that we must constantly sharpen.  For more information on Duck Donuts, visit https://www.duckdonuts.com/. ____________________________________________________________ Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. We have a lot more content coming your way! Be sure to check out our other content: Yelp for Restaurants Podcasts Restaurant expert videos & webinars

https://www.ticketweb.com/event/cox-n-crendor-bottom-lounge-tickets/13241238?pl=kickstand The boys are back and this time Crendor spends time with his family watching old TV shows, which of course leads the boys down a rabbit hole of old TV they've never seen. Then Crendor's streaming leads to the question - would he shave his beard or cut his hair? Would he get awesome viking dreads? Then a bear dsicovers cupcakes, which is only half as exciting as the Jesse discover Duck Donuts. All this and more on a brand new Cox n' Crendor! Go to http://hellofresh.com/cox16 and use code cox16 for 16 free meals plus free shopping.

How does Duck Donuts successfully market at the location level?  This conversation with Betsy Hamm will give you insights on how they are doing it so you can do it too.

How is Duck Donuts evolving its prototype? This week's episode of the Restaurant Business podcast A Deeper Dive features Betsy Hamm, CEO of the 115-unit chain, who joined me at the Restaurant Leadership Conference recently to discuss a wide range of issues. Duck Donuts is based in Mechanicsburg, Pa., and is known for selling made-to-order doughnuts in tourist spots. The company generated $60.6 million in system sales last year, according to data from Restaurant Business sister company Technomic. The company just released a new prototype designed to give operators more flexibility as they expand. It features kiosks, for instance, but it also designed to go into smaller spots. We talk about a wide variety of other topics on the podcast, including where the chain got its name. It's an interesting conversation with a doughnut CEO, so please have a listen

Chipotle is suing Sweetgreen over its new burrito bowl. Duck Donuts has a new prototype. And McDonald's sparks a debate over virtual layoffs

In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy” and guest host David "Rev" Ciancio chat with Betsy Hamm, CEO of Duck Donuts, Charles Watson, CEO of Tropical Smoothie, and Gregg Majewski, CEO of Craveworthy Brands while on the road at RFIS, Restaurant Franchising & Innovation Summit. Hamm, chief executive officer of Duck Donuts, a made-to-order donut concept says that what makes them different is when you walk into a Duck Donuts there aren't any donuts already sitting there made. The customer customizes their donut order and gets to watch their donuts get made. Hamm shares franchising insights and says, “ you know life as a franchisor is very difficult and life as a franchisee is very difficult and I think everything has been tested the last few years and continues. We think every month maybe it'll be calmer.” She adds, “we want to be known for having a superior product with an exceptional customer experience.”Watson, CEO of Tropical Smoothie Cafe a brand that offers fresh, made-to-order smoothies, wraps, sandwiches, and flatbreads stops by to talk with the guys. Watson says they have crossed the 1200 mark on cafe locations, opened 158 new stores last year, and will open 170 new locations in 2023. Watson attributes the success to their franchisees. He says, “we have some dedicated and passionate franchisees and combine that with a brand that is simple, that provides a healthier option for everybody that's on the go. We focus a lot on convenience and speed at Tropical Smoothie Cafe.”Craveworthy Brands' chief executive officer Majewski stops to talk about the brands and RFIS show. Majewski has been working in the Food and Beverage industry for over 23 years. He worked for Jimmy John's before putting together Craveworthy Brands. Majewskis says, “I was going to put together a group to do platforms properly and when I talk about platforms I talk about it being a group of restaurants that can work together and have shared services that the emerging brands can never achieve on their own.”To hear more details and insights into franchising from Hamm, Watson, and Majewski, plus the Branded Quickfire Florida addition questions check out this episode of Hospitality Hangout.

In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy” and guest host David "Rev" Ciancio chat with Betsy Hamm, CEO of Duck Donuts, Charles Watson, CEO of Tropical Smoothie, and Gregg Majewski, CEO of Craveworthy Brands while on the road at RFIS, Restaurant Franchising & Innovation Summit. Hamm, chief executive officer of Duck Donuts, a made-to-order donut concept says that what makes them different is when you walk into a Duck Donuts there aren't any donuts already sitting there made. The customer customizes their donut order and gets to watch their donuts get made. Hamm shares franchising insights and says, “ you know life as a franchisor is very difficult and life as a franchisee is very difficult and I think everything has been tested the last few years and continues. We think every month maybe it'll be calmer.” She adds, “we want to be known for having a superior product with an exceptional customer experience.”Watson, CEO of Tropical Smoothie Cafe a brand that offers fresh, made-to-order smoothies, wraps, sandwiches, and flatbreads stops by to talk with the guys. Watson says they have crossed the 1200 mark on cafe locations, opened 158 new stores last year, and will open 170 new locations in 2023. Watson attributes the success to their franchisees. He says, “we have some dedicated and passionate franchisees and combine that with a brand that is simple, that provides a healthier option for everybody that's on the go. We focus a lot on convenience and speed at Tropical Smoothie Cafe.”Craveworthy Brands' chief executive officer Majewski stops to talk about the brands and RFIS show. Majewski has been working in the Food and Beverage industry for over 23 years. He worked for Jimmy John's before putting together Craveworthy Brands. Majewskis says, “I was going to put together a group to do platforms properly and when I talk about platforms I talk about it being a group of restaurants that can work together and have shared services that the emerging brands can never achieve on their own.”To hear more details and insights into franchising from Hamm, Watson, and Majewski, plus the Branded Quickfire Florida addition questions check out this episode of Hospitality Hangout.

Join Ford as he explores the latest strategies, market trends and insights to help your business grow and succeed in today's fast-paced and ever-changing business world. This week Ford sits down special guest, Duck Donuts CEO, Betsy Hamm. Join as they dive into the story of how Duck Donuts went from a small doughnut shop on the outer banks of North Carolina to a nationwide franchise. Betsy will share her insights on building a successful franchise brand and the strategies she used to expand the brand of Duck Donuts.  Ford Saeks has redefined the formula for business success. From start-ups to Fortune 500's, Saeks is widely recognized as a Business Growth Innovator. With over 20 years' experience (ranging from retail to wholesale), he has founded over ten companies, authored four books, been awarded three U.S. patents, and received numerous industry awards. As President and CEO of Prime Concepts Group, Inc., a digital marketing firm, Ford specializes in helping businesses attract loyal and repeat customers, monetize social media, and ignite innovation. Watch his speaker demo video at https://profitrichresults.com

Anna, Dan, and Evan start by talking about the new Twice song. It seems like they agree it is not a hit, but still a good song. Then they talk about Duck Donuts which surprisingly takes a long time. They also talk about Silicon Valley and car accidents. Then they finish with a deep dive into the White Lotus. Thanks for tuning in to this week's episode! Follow us on social media for the latest updates and additional content. If you enjoyed this episode, please consider writing a review and subscribing. We would greatly appreciate it. Follow Us: Instagram Twitter Website --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

Visitors and locals in the Outer Banks would agree that if you have not tried a Duck Donuts donut, you haven't lived! While these yummy treats are well-known by foodies, many don't know the story behind them. Find out how this brand went from Duck to Saudi Arabia and other places worldwide directly from Rus DiGilio, owner and founder of Duck Donuts.

My proposal was truly a dream come true and I am so happy to share with you guys the whole story!!! I get a little sappy but it's really because I am so grateful to have such an amazing Fiancé, family, and friends! Listen for ALLLL the details, even when I about found the ring :) Wish me luck on wedding planning. If you have any advice I am open to everything! Come check ALUNAS Boutique out at Healthy But Good Cary right next to Duck Donuts on Saturday from 9-3! We'll all be there (including Dylan!) PODCAST SOCIALS: More Authenticity Instagram More Authenticity TikTok ALUNAS BOUTIQUE SOCIALS ALUNAS Boutique Instagram ALUNAS Boutique Website Use Code: AUTHENTICITY at checkout on ALUNAS Boutique for 20% off your entire order! PERSONAL SOCIALS Evelyn's Instagram Evelyn's Pinterest ALUNAS Boutique Website Talk to ya next week besties

If you're looking for a donut franchise, it's important to do your research first. Not all donut franchises are created equal, and some may be a better investment than others. Here we'll give you tips on how to find the best donut chain for you, and what to look for in a donut franchise opportunity. So whether you're an experienced business owner or just starting out, keep listening to get the information you need to make the right decision! Do you want to know which are all the donut franchises we work with? Click here: https://www.vettedbiz.com/donut-franchises/ Need help finding the right franchise? Click here: https://www.vettedbiz.com/franchise-search/ 00:00 Introduction 00:17 What's Your Budget? 01:21 Start Looking At Specific Donut Franchises 02:57 Are You Passionate About Donuts, Or Is it Just About The Money? 03:50 Duck Donuts 05:37 Dunkin' Donuts 08:21 Conclusion #DonutFranchises #FranchiseFindings If you are looking for more information, you can connect with us through our networks: https://www.vettedbiz.com/ https://www.linkedin.com/company/vettedbiz/ https://www.facebook.com/vettedbiz https://www.tiktok.com/@businessandfranchiseinus

Recorded in Raleigh, NC! This past week I've been away with Jon as we are on vacation with our friends Mike and Zack. Jon and Mike join me today to talk about our time in the Outer Banks and all the food we ate and cool stuff we did like off-roading and lots of beach visits. We also talk about my first times eating Cook Out, Bojangles, Hardee's, Zaxby's, and Duck Donuts.  NEW JM Podcast Logo and Sherbet Logo merch are now available! Get your merch at https://jimmymullen.co/    FOLLOW THE PODCAST Twitter: https://www.twitter.com/jimmympodcast Instagram: https://www.instagram.com/jimmymullenpodcast TikTok: https://www.tiktok.com/@jimmymullenpodcast Facebook: https://www.facebook.com/jimmympodcast    Check out some of my videos on my main YouTube channel! https://www.youtube.com/channel/UCshLHTz4zV_TBeW17wDmung    For highlights and shorts, check out the clips channel! https://www.youtube.com/channel/UCGViM7z2IA74lzpKY563VRQ    For all of my social media platforms, use this link -- https://www.linktr.ee/jimmymullen --- Send in a voice message: https://podcasters.spotify.com/pod/show/jimmymullen/message Support this podcast: https://podcasters.spotify.com/pod/show/jimmymullen/support

Join Wendi and Sarah on their trip to Duck Donuts!  Duck Donuts was born on the cost of North Carolina and has been rapidly expanding ever since.  Does Duck Donuts impress the dorks?  Listen to find out! 

Duck Donuts is an American-based chain store known for selling “warm, delicious, and made to order” donuts and other breakfast pastries. Originally founded in 2007 in North Carolina, Duck Donuts has since expanded to over 100 stores across the United States. Prospective franchisees will be happy to hear that Duck Donuts operates under the franchising model, meaning nearly all of their stores are franchised. Stepping into the baked goods industry – and more specifically the quick-serve baked breakfast goods industry – can be a daunting task, considering the significant start-up costs and the increasingly competitive nature of the industry. This podcast will break down the Financial Disclosure Document for Duck Donuts and provide all the information that prospective franchisees should know before making an investment decision. This podcast was based on an exclusive Vetted Biz analysis, click here for the full report: https://www.vettedbiz.com/duck-donuts-franchise/ Want to have a franchise specialist support you day-to-day in your franchise search/ analysis? Click here for more information: https://www.vettedbiz.com/franchise-search/ 00:00 Introduction 00:52 About Duck Donuts 01:05 Franchise Investment Cost 01:24 Franchisee Training 01:43 Royalty Fees 02:06 Duck Donuts Net Growth 02:36 How Much Do Duck Donuts Franchises Make? 03:48 Cash on Cash Return 04:05 Conclusion #DuckDonutsFranchise #FranchiseFindings If you are looking for more information, you can connect with us through our networks: https://www.vettedbiz.com/ https://www.linkedin.com/company/vettedbiz/ https://www.facebook.com/vettedbiz

The Irresistible Factor is dropping seven special bonus episodes this week! Listen to them all wherever you get your podcasts. *** Duck Donuts is the fastest-growing donut shop in the United States. Incredibly, even during the pandemic, the company doubled its workforce! This growth is possible in large part because of Betsy Hamm, Duck Donuts' CEO. Host Kristi Bridges and Betsy discuss how she worked her way up the corporate ladder — from marketing to COO to ultimately CEO. They also explore why Betsy made the decision to leave a large, well-established company to move to a smaller, still-growing one. Betsy shares the lessons she's learned throughout her career, and how she walks the line between optimism and keeping it real. She also sheds light on why it's important for CEOs to shield employees from stressors, just as a parent would do with their kids. “[Building a team] is about putting the right people on the bus, in the right seats,” she said. Listen to learn about Duck Donuts' exciting prospects. both locally and internationally, along with Betsy's two pieces of advice for fellow CEOs.

Say hello to Mildred Miller! She has a story and way of life richer than 2 dozen of her Duck Donuts and experiences WAY fuller than if I had eaten 2 dozen donuts in one sitting! Needless to say, Mildred is an explorer + storyteller... some may say "donut lady", but she is much much more. And as we'll discover, it's only the beginning really. @hellomynameismildred on IG https://www.duckdonuts.com/levittown/ ---------------------------------------------------- Special thanks to our sponsors:::: Philadelphia Table Company IG: @Philadelphiatablecompany phiadelphiatablecompany.com Native Cafe in Doylestown IG: @nativecafedoylestown 12 South Main Street Doylestown PA 18901 Anthony Ortiz Art IG: www.instagram.com/tonyortizart/ Sevis Brothers IG: www.instagram.com/servisevents/ www.servis-events.com/ Duck Donuts | Doylestown duckdonuts.com Roedale Institute IG: www.instagram.com/rodaleinstitute/ rodaleinstitute.org/

Betsy Hamm, the Chief Executive Officer at Duck Donuts, joins us in today's episode, where she talks about how she started in PR and worked her way from marketing to operations. Betsy also offers insights into the growth strategy behind franchising a business, what it takes to get a new location off the ground, and tips on succeeding as a franchise. Duck Donuts just hit the 100 store milestone and in 2022 is looking to open up 40 new locations. They are growing fast and picking up momentum. This interview illustrates how to develop a brand, how to find and maintain healthy partnerships, and how to build processes into your business so that customers have a consistently great experience.

Betsy Hamm, the Chief Executive Officer at Duck Donuts, joins us in today's episode, where she talks about how she started in PR and worked her way from marketing to operations. Betsy also offers insights into the growth strategy behind franchising a business, what it takes to get a new location off the ground, and tips on succeeding as a franchise. Duck Donuts just hit the 100 store milestone and in 2022 is looking to open up 40 new locations. They are growing fast and picking up momentum. This interview illustrates how to develop a brand, how to find and maintain healthy partnerships, and how to build processes into your business so that customers have a consistently great experience.

Wofford football head coach Josh Conklin joins host Jim Noble for a discussion of the Chattanooga game, the impact of the 2021 senior class, a special teams touchdown, and a look at The Citadel. Presented by Duck Donuts.

Join head coach Josh Conklin and host Jim Noble as they discuss the Mercer game, look ahead to the Western Carolina game and discuss the state of the program. Sponsored by Duck Donuts.

In this episode we interview Betsy Hamm - CEO of Duck Donuts. What I really enjoyed about this interview was learning about Betsy's career path from marketing guru at Hershey Park to the Top Job at Duck Donuts. To learn more - Click Here: https://www.duckdonuts.com/ To learn more about OpsAnalitica Click Here: https://OpsAnalitica.com

Wofford head football Coach Josh Conklin and Jim Noble take a look back at highlights from the Samford game and look ahead to the road game at Mercer in this episode sponsored by Duck Donuts.

Head Coach Josh Conklin and host Jim Noble look back at the Furman game with highlights, while looking forward to the home game against Samford in an episode sponsored by Duck Donuts.

Join head coach Josh Conklin and host Jim Noble as they discuss the ETSU game and look ahead to a home game against Furman. Presented by Duck Donuts.

Serving you a hot cup of conversations about donuts, nu metal, odd news, and what they had for lunch, your fearless and greasy hosts bring you a show so hot that you'll feel like the old lady who was scalded by McD's coffee in the drive-thru. This is a unique collection of segments called Slam City. Double X Quantimino. Krispy Kreme Just Unveiled Hershey's S'mores Donuts That Are Oozing With Marshmallow. Mentions of Duck Donuts and Voodoo Doughnut. Double X Quantiminü: If you met someone that never heard music from the genre "nu metal” and you could only show them with one song by one artist, which song would that be? Arthur picked “Blind” by Korn. Brain picked “Youth of the Nation” by P.O.D. Gemini picked “Break Stuff” by Limp Bizkit. Burrito picked “Freak on a Leash” by Korn. Lost Prophets discussion. True or False?: Awkwafina. Brian the Professional has mommy issues. When you become a future barista, what would your signature drink on the specials menu be? Doesn't have to be a coffee drink but it's served at an indie coffee house where the cool kids congregate. “Tubthumping” by Chumbawumba. This Is The Newz. A British mom makes jewelry out of her own breast milk. First ever 'Taco Bell Defy' to open in Minnesota. Hermit crabs are sexually attracted to plastic pollution in the ocean. Furious Twitter debate starts over how much meat people eat off chicken wings. Florida woman arrested after 'lewd' jail visit with inmate. Florida man who killed his mother and toddler develops bizarre social media following: 'Too cute'. Burrito's Nippon Newz. New Licca-chan doll from Japan has unnervingly rapid hair growth. Three people become first arrested in Japan for posting a 10-minute movie recap on YouTube. Bury your face in this Pokémon's butt for the softest, soundest, and weirdest nap ever. Beautiful cans of cake have become a viral hit in Japan. More Newz. Neon Genesis Evangelion comes to Blu-ray for the first time in 11-disc ‘Ultimate Edition'. A Supercomputer Just Calculated Pi to a Record 62.8 Trillion Digits. So What? — Popular Mechanics. Nude man stabs second nude man on Seattle sidewalk. OnlyFans is banning porn, the very thing that made it big. Pumpkin spice-flavored ramen cup noodles coming this fall. (Cheesecake Pie Debate) (Resonating Mushrooms) Little Caesars Unveils New Pizza and Calzone Hybrid Called the Crazy Calzony. What I Had For Lunch. Deepfake Sponsors: Julio Tejas, Booba Gettz The Crazy One, Thicccum Farmz.

David and Brandon host Ryan Sloper. Ryan is a serial entrepreneur who has spent over fifteen years in the real estate industry, in addition to owning a handful of other small businesses. On the show, the guys talk about the real estate market, trends, universal basic income, bitcoin, Duck Donuts, and more! To connect with Ryan and see how you can give back to his cause "Impact Group", see below.   - Connect with David >> David Baldini  integrateIT Social Media:  LinkedIn | Facebook | Twitter - Connect with Ryan >> Ryan Sloper Facebook | American Financial Network | Impact Club

In this episode of Take-Away with Sam Oches, Sam talks with Betsy Hamm, CEO of Duck Donuts, the emerging doughnut franchise that in the past year survived what many thought would be the demise of the breakfast daypart, crossed the 100-location milestone, and even found a new owner that is set to carry the brand into a brighter future. In this conversation, you’ll find out why: Flexibility is key to surviving crises; Operators should look for opportunities outside their core competencies; The pandemic proved restaurants always have another gear; You should adjust your experience to fit your real estate; You shouldn’t get too caught up in growth mode; Your attitude in how you lead goes a long way. Have feedback or ideas for Take-Away? Email Sam at sam.oches@informa.com. Visit www.nrn.com for more information, and register for CREATE: The Future of Foodservice at www.informaconnect.com/create.

Welcome back to the Bridge podcast, a show about resiliency that highlights leaders from our region as they share our stories with all of you. Last episode I had the pleasure of interviewing Betsy Hamm, the Chief Executive Officer of Duck Donuts. In today's second half of the interview, we dive more into Betsy's leadership skills and her personal journey of being a working mother in a CEO Role.

Today's female CEO super-star, Betsy Hamm, joins Restaurants Reinvented to talk about franchise marketing, branding, community involvement, empathetic leadership, & so much more! Betsy is the new CEO of Duck Donuts, a successful donut shop franchise with 100+ stores worldwide. She entered the restaurant industry after working at Hershey Foods for 14 years. After that, Betsy started the formal marketing function at Duck Donuts, moved into operations, and is now the chief executive officer. From the time she joined the company five years ago, Duck Donuts has achieved 5x growth and continues to expand across the globe.We're so excited to have a smart, strong, and courageous female marketer turned CEO on our show today! Show Highlights • The beauty of a franchisee brand  Betsy & Duck Donuts stresses the importance of community involvement and their franchisees excel at being extending the brand locally, anything from donating donuts to schools to dropping some off at the local fire station.  The marketing "...really has to be from the franchisee's perspective ... getting them to really own the brand and elevate their game to help grow the brand and their store sales..." is the focus on Duck Donut's branding. • What does a well-thought-out franchising model look like?Hear how Betsy uses the predictive index assessment to find the right 'marriage' with franchisees that fit their culture and model.• Why even small restaurant chains need marketing. Betsy does a great job explaining how marketing and brand building helps even small restaurants build a bigger-than-life brand. She details the "free" marketing channels available, such as social media and others. • Use social media to engage with your customers. If you already receive lots of user-generated content on social media, why not use it to your benefit! That's exactly what marketers at Duck Donuts focus on, their customers' love. "We don't have millions of dollars in our marketing budgets. So we do have to be very strategic and also very engaged with our customers to maximize their love for us."• Empathetic Leadership The importance of being empathetic, realistic, and positive. As humans, leaders, and workers. Betsy focuses on constant communication with franchisees to help them get through uncertain times. • From junior Marketer to CMO to COO to CEO!  Not only is Betsy an experienced and talented marketer, but she also thrives in connecting the dots and uniting marketing and operations. Combining these skills turned out to be the key reason why the CEO asked her to replace him. She's now 4 months into her new role and we know she's going to do GREAT THINGS!Tune in to hear her sweet & exciting story.Resources• Connect with Betsy Hamm on LinkedIn• Duck Donuts • The Biggest Challenges and Opportunities for Restaurant Marketers in 2021 • Refresh Your Brand (Now!) - (RR Podcast Episode)

Betsy Hamm, CEO of Duck Donuts, discusses how her company set out to solve a serious problem besides people hungry for something tasty, warm and delicious; her plan for international expansion; and how she is taking donuts around the world.

Christian recaps all the fun things he's been doing with his family over the last couple weeks including: a RiverDogs game, Duck Donuts, Captain's Comics & Toys, Bowens Island's 75th Anniversary Party, Black Magic Cafe, kicking off the blog's 10th Anniversary, and the surprise painting of the Folly Boat. He then gives an overview of the three books he recently read - all by local authors. Christian then recaps some of this week's biggest stories – Ninth Circuit Solicitor Scarlett Wilson announced that she will not file charges against two former Al Cannon Detention Center deputies in the January death of Jamal Sutherland, Lindsey Graham tests positive for COVID, Rep. Ralph Norman (one of the three congressional Republicans suing Speaker Nancy Pelosi over fines for not wearing masks during a vote on the U.S. House floor) also contracted a breakthrough case of COVID-19, Gov. McMaster claimed children ‘can't learn' while wearing masks in school, and three popular Rappers announce concerts in Charleston. The show's artwork was created by Grace Lancaster-Goguen (glancastergoguen@gmail.com). This episode's music is by Tyler Boone (tylerboonemusic.com). The episode was produced by LMC Soundsystem.

Welcome to Episode 1 of the second season of The Bridge Podcast! This week's guest is one of the most well-respected business leaders in the capital region, Betsy Hamm, Duck Donuts CEO. Betsy Hamm oversees the overall direction of the organization, She is committed to building and protecting the 100+ unit growing franchise brand by generating awareness and driving revenue. Prior to being named chief operating officer, she served as the marketing director. Betsy joined Duck Donuts with 15 years' experience as the marketing director for Hershey Entertainment & Resorts, a world-class entertainment and hospitality company that owns and operates many of the sweet attractions, resorts, and entertainment venues across Hershey, Pennsylvania. Betsy serves on the Board of Directors for The Salvation Army Harrisburg Capital City Region and Living Well Institute. She holds a Bachelor of Arts in Communication and Master of Business Administration from Shippensburg University. Please enjoy this episode of The Bridge.

7-billion-dollar donut industry and growing! We have a double header in today's episode! Andy Kmiec, Vice President of Development at Duck Donuts, shares his story about opening an unconventional Auntie Anne's location in Orlando, and Duck Donut's new endeavor into the drive-thru business model in Harrisburg, PA. Listen in now to hear how he got the deals done with perseverance, brand awareness, and creativity, turning a 200 sq. foot kiosk into a top selling location!

We're in Arizona this week as Matt visits Daniel Bruno and his franchise of Duck Donuts.

This week Tom and Joe have a special 2 hour long episode for you where we cover everything from Toms parenting skills, the COVID vaccination, some of our favorite actors, Duck Donuts, Seth Rogan and plenty of more topics that help make this episode so special.  So why is it so special? Just listen and find out!

I absolutely loved the conversation with Betsy Hamm of Duck Donuts. When I first met Betsy, she was in charge of marketing for the brand. Since that time in 2019, she has charged ahead in her leadership role. At the time of this episode, she served as COO of the organization and since recording, she has taken up post as CEO! In this episode, we cover a number of topics facing Duck Donuts and the restaurant industry as a whole. She has fantastic insights from the perspective of a growing leader for a growing brand. Marketing is KEY to the growth of a brand both from a consumer perspective as well as operationally. Having a great team = success! Operation teams are just as important in marketing efforts as the marketing team since they're the ones who execute and activate ideas on premise—success comes from everybody being on board and invested in an idea. Great products are not enough, you need to be able to pitch and empower your brand (ur kids r cute but someone out there thinks they look like a cow's butthole.) Online ordering is a b*tch for everyone an evolving process:) Making it easy for customers! Duck Donuts rebranding just before the pandemic (plans to roll it out end of first quarter of 2020) focusing on being DUCKLISH*, i.e. nobody can duplicate the duck. Using the duck more visually, utilizing “duck-in” language (stupen-DUCK). Watching franchisees provide donuts to people during COVID led to the “Sprinkle Happiness” campaign. What's the future for DD? Starting 2022, accelerate per year growth with a GOAL of 50 stores/year. Non-traditional locations are a big focus (ref: Calif. store that is outdoors and in a container!) Markets that might need backfilling, and targeting markets that are likely to be successful. More food trucks slated—being more mobile and getting to where the customer is vs. waiting for them to come back to the store. Emphasising convenience—maybe a drive thru locations? Pop-ups? Improve UX when ordering online.

Stimulus checks are sparking a restaurant sales surge. Duck Donuts has been sold. And Chick-fil-A is experimenting with delivery robots.

Hey all you hungry people out there. We're gearing up to launch Forktales in a few weeks. Forktales will be a podcast and vidcast focused on bringing food, beverage, and hospitality leaders to the forefront of the conversation. We'll be covering all sorts of topics from trends, forecasting, and challenges facing the industry. Every other week, a new Forktales episode will go live for you to enjoy. Currently in the line up is Sam Slaugther, copywriter at Vigor, Kelli Valade, President of Black Box Intelligence, Betsy Hamm, COO of Duck Donuts, and many more. So, please subscribe to the podcast service of your choice as well as our YouTube channel, and get ready to dig into some tasty content!

Apple makes a large announcement for downtown Nashville. If you are a fan of donuts, you may go nuts for this great addition to the food scene of Middle Tennessee. Plus, will your home insurance go up next year because you live in a flood zone?Become a subscriber! Visit us at https://www.patreon.com/nashvilledailyTEXT US: 615-392-1358Today's Sponsor: Screened ThreadsUse the Code "NashvilleDaily" for 10% off online and in-storehttps://screenedthreads.com/Nash NewsNashville COVID-19 Responsehttps://www.asafenashville.org/Fifth + Broadway: Apple Store set to open in Marchhttps://www.tennessean.com/story/money/2021/03/22/fifth-broadway-apple-store-set-open-march-2021/4756374001/North Carolina-based Duck Donuts chain finds home in Brentwood developmenthttps://www.bizjournals.com/nashville/news/2021/03/19/duck-donuts-brentwood-marketplace-maryland-farms.htmlTennessee's Most Devastating Weather Events in March Tennessee’s most devastating weather events that happened in Marchhttps://www.wkrn.com/tennessee-225/tennessees-most-devastating-weather-events-that-happened-in-march/Rate hikes? What FEMA flood insurance changes could mean for Nashville homeownershttps://www.tennessean.com/story/news/local/2021/03/20/fema-flood-insurance-changes-affect-nashville-homeowners/6939865002/Local Artist Feature - Flagship GambleHollow Painted Walls https://open.spotify.com/album/6yEqIeJPnuCnVKUE8q4QQ2?si=kreptBbiT4e0xvR7R0rbTwNashville Daily Artist of the Day Playlisthttps://open.spotify.com/playlist/51eNcUWPg7qtj8KECrbuwx?si=nEfxeOgmTv6rFUyhVUJY9AFollow us @ XPLR NASHWebsite -  https://nashvilledailypodcast.com/YouTube Channel - https://www.youtube.com/c/xplrnashInstagram - https://www.instagram.com/xplr.nash/Twiter - https://twitter.com/xplr_nashNASHVILLE & XPLR MERCH - http://bit.ly/nashville_merchMedia and other inquiries please email hello@xplr.lifeArtists can submit songs to be featured here https://forms.gle/mtkxUCFds7g9e2466

MAKE/IMPACT is a podcast about creative problem solving and the leaders who are changing their industries for the better.MAKE/IMPACT is brought to you by MAKE/FILMS, a team of filmmakers producing meaningful content to inspire and motivate. Learn more at makefilms.cc.Host & Executive Producer: Derek DiennerWriter & Producer: Leticia KreiderProducer: Grace WagnerMarketing Manager: Lisbet BylerEditors: Aaron Dienner, Seth Bortner

The key to customer retention at international franchise chain Duck Donuts is more than simply providing a delicious product. It’s about baking in extraordinary customer service with every transaction. Director of Operations and Training Marissa Heath explains how team member training leads to memorable, award-winning customer service and employee retention. Show Notes:Duck Donuts recently captured the #1 spot on Newsweek’s America’s Best Customer Service 2021 list in the category of “Catering, Restaurants and Leisure - Doughnut Chains.” In this interview, Director of Operations and Training Marissa Heath shares how training supports the company’s commitment to excellent customer service. Training and development and customer service are connected to the circle of success in a company.Consistency, quality, and guest service are key components to succeed. Training and education must continue past those initial onboarding events. Training must be an ongoing mindset that's embraced by the whole company.Go above and beyond expectations every day to attract and keep new guests and new team members. Subscribe to Powered by Learning:Apple PodcastsSpotifyGoogle PodcastsiHeart RadioRead more about Duck Donut’s Newsweek Award:https://www.newsweek.com/americas-best-customer-service-2021

Betsy Hamm is the Chief Operating Officer of Duck Donuts. Founded in Duck North Carolina on the outer banks, Duck Donuts was founded to create warm, fresh delicious made to order donuts. Since their founding in 2007, they have expanded to over 100 locations and a big part of that growth has been driven by strong branding and marketing strategies with Betsy Hamm at the helm.

You can find out more about Duck Donuts through their website: https://www.duckdonuts.com

Let's start out with how good Duck Donuts taste...wow! But if you eat a bunch of them you'll probably crash and burn from a sugar high...just wanted to share a few tidbits on the importance of breath-work, how "Karen" is part of me, and how excited I am to try Skin Deep... **As always, feel free to leave me a voicenote; I'd love to know how you're feeling: https://anchor.fm/nspiredmusings/message

In this new Modrn Business episode, co-host Zack Fishman sits down with newly-minted VP of Franchise Development for Duck Donuts, Dwayne Hoffman. We discuss how they stand-out vs. the 800,000 lb gorilla in their space (you all know who), how they are using non-traditional growth to bolster their development and how they’re using technology to gain an edge during these trying times.

I Don't Wanna Hear It PodcastEpisode 082 – One and One Are Five: I’d Prefer A Donut To A DanishAnother week locked inside the prisons we used to call our homes, another episode from us, your faithful, reliable, oftentimes irritable, pod clods. And you can count on us every week to make you chuckle halfheartedly until the CDC bans screaming into microphones and drags us both to the burn pile, kicking and screaming. See you in hell. Probably sooner than we had hoped.Check out more of our stuff at I Don’t Wanna Hear It and join the Patreon, jabroni. I mean, if you want. Don’t be weird about it. Oh, and we publish books now at WND Press because we want to be bankrupted by a dying medium.Episode Playlist:Midwestern Punk Rock Songs of the AmericasA one-hundred track grab bag of some of the Midwest punk bands we talked about this episode (or at least, Midwest to us disgusting Floridians). Dear Landlord, Lawrence Arms, the Broadways, Banner Pilot, and many more. Put this shit on and drown yourself in a vat of PBR.Episode Links:Swarm of the LotusDear LandlordBanner PilotThe DopaminesDuck DonutsDonnie’s DonutsTexas Chainsaw Massacre 2NecrocracyCornbugsThe Lawrence ArmsThe BroadwaysSlapstickSundownerNihilist Arby’sSpider MountainMy Damage by Keith MorrisBill and PhilAll American Massacre trailerMusical Attribution:Licensed through NEOSounds. License information available upon request.“5 O’Clock Shadow,” “America On the Move,” “Baby You Miss Me,” “Big Fat Gypsy,” “Bubble Up,” “Here Comes That Jazz,” “I Wish I Could Charleston,” “It Feels Like Love,” “I Told You,” “Little Tramp,” “Mornington Crescent,” “No Takeaways.”

We discuss how coronavirus is causing a coin shortage for banks, a round of You AutoComplete Me, and UT Athletic Director Chris Del Conte's meeting with thelongh football team about their racial equality concerns. 

Henry talks to Justin Butler, the owner of Duck Donuts and Rita's Italian Ice about business after COVID. 

If you like donuts and rubber ducks then you'll love this adventure! --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/bedtimeadventures/message Support this podcast: https://anchor.fm/bedtimeadventures/support

Eric Guy interviews Betsy Hamm, Chief Operating Officer at Duck Donuts. They talk through her personal and professional life history and what steps she took in order to get where she is today. Betsy worked for Hershey for 15 years before taking a leap of faith at a new much smaller company. She shares about where it was at when she started and, just after 3.5 years, how much it has grown. Betsy will leave you with some successful steps you can take to get where you want to go.

Review of Warren's and Duck Donuts

Do you need a place to go for lunch with the family? Check out our review of Warren's in South Jordan, Utah. Need a treat that will leave you feeling warm inside? You have to try Duck Donuts, also in South Jordan.

Aside from Krispy Kreme and Dunkin', doughnut brands have mostly failed to gain national notoriety in the U.S., instead remaining niche, regional favorites that stick closely to traditional formats and flavors. But Duck Donuts is looking to change the narrative around doughnuts, rocketing to nearly 100 locations around the country serving a wide variety of innovative flavors that can be customized by guests.In this conversation with QSR editor Sam Oches, Duck Donuts founder Russ DiGilio explains why he left a long career in healthcare to open a doughnut shop in North Carolina's Outer Banks, why the experience of watching the doughnuts being made is critical to the Duck brand, and why he doesn't plan to add yeast doughnuts to the menu anytime soon.QSR Magazine informationFacebook | Twitter | Instagram | LinkedInQSRmagazine.com Have feedback or interview suggestions? Email us at sam@qsrmagazine.com.

Brought to you by Ganley Chevrolet of Aurora, it's episode 15 of The Principal's Podcast. This week we welcome Laura Parson and Anthony Alandt of the KHS speech and debate team to discuss the team and their season. Laura and Anthony also join Mr. Gabram, Jack, and Donny to discuss the latest headlines, Duck Donuts, and Super Bowl commercials.

The guys sit down with Gnarly Gnome to talk about the latest collaboration beer, the Duck Donuts Sunrise Lemon Berliner Weisse.   Find us on the Socials! Untappd Instagram Facebook Twitter And you can always check out the current taproom list, the latest Sonder merch, and more at sonderbrewing.com!

Summary: Darren and Brad are Managing Members of the, now two, Columbus, Ohio Duck Donuts franchises. Duck Donuts was founded in 2006 by Russ DiGilio in Duck, North Carolina. His intention? To solve a family vacation problem: “Our family wanted a place to buy warm, delicious, made-to-order donuts!, and when we couldn’t find one, we …

Ron and Andrea find a gem of a gastropub in Vineland NJ of all places and talk about which dish they can't wait to have again. Ron also detours to central Jersey for some custom fried dough at Duck Donuts. Their family dinner conversation for Mother's Day includes Jesus, Winston Churchill, veganism, and illegal abortions. So you know, pretty typical for holiday dinners. 

If Russ DiGilio pitched his business concept to you, chances are you run from it as fast as your legs could carry you: A new donut chain (just what the world is lacking); named Duck Donuts (who doesn’t associate tasty fresh donuts with ducks?); that defies health food advocates (not even a gluten-free variety); and requires customers to come into the donut shop to buy the product (online retailing, what’s that?). So much for conventional business wisdom. DiGilio’s Duck Donuts are a mega-success, rapidly spreading across 13 states and more than 100 stores. This week on Monday Morning Radio, DiGilio demonstrates to our donut-loving host Dean Rotbart, why there is always hope for the entrepreneurial iconoclasts of the world.    Photo: Russ DiGilio Posted: November 28, 2016 Monday Morning Run Time: 36 minutes 52 seconds    

Restaurants discussed this week: Kerbey Lane Cafe, Duck Donuts (Again!), Colington Pizza, Outer Bean, Mafiaoza's & Athens Family Restaurant. This week we talk about our recent travels and some great places we ate while telling jokes. David starts us off in the Outer Banks where he finally tried Duck Donuts. Then he gave Colington Pizza a shot and was not disapointed. And finally he hit Outer Bean as he headed to Williamsburg, VA. Andy performed at Zanies in Nashville for the first time and tried numerous places while there. First he hit Mafiaoza's for some really good pizza, and then enjoyed some great breakfast at Athens Family Restaurant. He will tell you about his other Nashville spots during next week's episode. David learns what Gyro meat is for the first time and we discover that David can't seem to remember anything we've recorded much less the names of people he is working with. It is once again, a great time. Enjoy!   And Check Out our new Facebook Page!

Restaurants discussed this week: Duck Donuts and Bob's Grill. This week we spend much of our discussion on some great places at the Outer Banks. Andy takes us to Duck Donuts who have numerous locations in the OBX as well as one in Cary, NC. He alos takes us to Bob's Grill who's motto is "Eat and Get The Hell Out!" Dave mentions a place that is closed in Vegas (The Spicy Pickle) and Spudnuts, which he wasn't a huge fan of. There's lots of Doughnut talk and David schools us on making pulled pork sliders. Enjoy!

Scott and Dan have a chat about Legos and how The Cloud™ is hard to grok. Also, Dunkin Donuts is great, Duck Donuts is better, and OneNote stinks. Show notes at http://pub.brewery.fm/brewery002.

This week show profiles the Beer Army Combat Brewery in Trenton, Duck Donuts in the Outer Banks, Liberty Hall in Kenansville, Lil John's Mountain Music Festival in Snow Camp, and Bob Garner visits Merritt's Store and Grill in Chapel Hill.