Podcasts about leadership communication

Celebrating 300 episodes with listener questions from around the world. In this special 300th episode of Think Fast, Talk Smart, host Matt Abrahams celebrates a major milestone with a live Ask Matt Anything session featuring questions from listeners around the world—and a few from the team behind the show. He introduces a new communication framework, PREP (Point, Reason, Example, Point), before tackling topics ranging from word recall and public speaking nerves to storytelling, AI's impact on communication, giving difficult feedback, and using gestures more effectively. Along the way, he shares practical strategies, favorite communication techniques, and lessons learned from 300 episodes dedicated to helping people communicate with confidence, clarity, and connection.To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium.Episode Reference Links:Ep.250 How to Navigate Conflict: Tools For Productive Communication Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedIn Chapters:(00:00) - Introduction (01:13) - PREP Framework (04:13) - Improving Word Recall (07:10) - Public Speaking Nerves (11:35) - Concise vs. Detailed Communication (13:39) - AI & Communication Skills (16:12) - Storytelling Fundamentals (18:51) - Lingo vs. Jargon (20:22) - Difficult Feedback Conversations (22:36) - The Power of Paraphrasing (25:07) - Effective Gestures (29:28) - Conclusion ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost. Upwork is a one-stop platform to find, hire, and pay expert freelancers. Visit upwork.com right now and post your job for free. 

The Loneliness That Grows With Success Success often brings opportunities, influence, and growth. It can also bring something leaders rarely discuss openly: loneliness. In this episode, Allison explores: Why leadership often becomes more isolating as organizations scale How the gap between leaders and their teams naturally widens over time Why people stop telling leaders the full truth The hidden cost of carrying leadership challenges alone How isolation impacts decision-making and strategic thinking The role of trusted peers in preventing leadership blind spots Why honest feedback becomes harder to access as your authority increases How to create relationships where truth can be shared without fear The importance of building support systems outside your organization Key Question: When was the last time someone told you something genuinely difficult to hear? If you're struggling to answer that question, it may reveal more about your leadership environment than you realize. Resources: Think First: Stop Being the Bottleneck, Start Building Thinkers by Allison Dunn Learn more: Deliberate Directions Think First

How to communicate with impact when the stakes are high.Communication isn't about getting information out. It's about making sure it gets through. In an era of fragmented attention and endless platforms, the challenge isn't finding ways to speak—it's finding ways to connect.According to Farnaz Khadem, Vice President of University Communications at Stanford, great communicators start with three questions: What's the goal? Who's the audience? And what does the data tell us? Whether guiding a university through a crisis, helping experts share their ideas with broader audiences, or deciding where a story should be told, she believes effective communication centers around understanding people. "People want to know what's actually happening," she says. "And if what is happening is you don't know what is happening, you have to tell people you don't know."In this episode of Think Fast, Talk Smart, Khadem joins host Matt Abrahams to discuss the importance of preparation, transparency, and active listening when communicating during uncertainty. From navigating the opportunities and risks of AI to crafting stories that create genuine connection, she shares practical lessons for building trust, adapting to changing audiences, and communicating effectively when the stakes are highest.Episode Reference Links:Farnaz KhademEp.22 Under Pressure: How to Communicate Clearly and Timely During a Crisis Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedIn Chapters:(00:00) - Introduction (02:38) - Communication Fundamentals (03:58) - Choosing the Right Channel (05:38) - Building Communication Networks (06:50) - Coaching Better Communicators (08:44) - Crisis Preparation (10:47) - Crisis Response (12:40) - The Power of Storytelling (14:28) - AI in Communications (17:29) - The Final Three Questions (24:23) - Conclusion ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.To see what Scribe could look like for your organization, head to scribe.how/thinkfast and mention Think Fast for your first month of Scribe Capture free. 

Send us Fan MailA new request lands on your plate. It is important, visible, and hard to dismiss. But it also conflicts with the priorities already on your calendar.This is where many women leaders assume they need to prepare for a "no" conversation. They start figuring out how to decline the request, soften the message, or explain why their plate is already full. But that is often the wrong frame.In this Monday Momentum episode of *Communicate to Lead*, Kele Belton continues the June series on the difficult conversations women leaders walk into, braced for a fight. This episode explores why some requests are not boundary moments at all. They are tradeoff moments. Kele breaks down how to protect the work that matters most, redirect a request without sounding defensive, and stay in the strategic conversation with your manager or stakeholder.What You'll LearnWhy defending a "no" often makes it sound like you are protecting yourself instead of protecting the workThe difference between a boundary that closes a door and a redirect that opens a better pathA two-part strategy for naming what you are protecting and offering a specific alternativeHow to respond when a request conflicts with your priorities without sounding apologetic, overwhelmed, or resistantWho This Is ForThis episode is for women leaders, managers, and high-performing professionals who want to handle competing priorities, communicate more strategically, and respond with clarity when a new request does not fit what is already on their plate.Your Action StepNotice the next request that lands on your plate this week and does not fit. Before you say yes, and before you start drafting a no, pause. Ask yourself: what am I protecting, and what alternative path can I offer? Then bring both into the conversation and see how different it feels to redirect instead of refuse.Mentioned in This Episode Episode 113: 4 Strategies to Advance Your Career When Your Manager Has Checked OutEpisode 162: Why Your Work Environment May Be Blocking Your Leadership Growth | Part 2 of 3Episode 143: How to Say No at Work: Decline Requests Without Damaging Your ReputationEpisode 126: How to Say No at Work Without Guilt | Setting Boundaries for Leaders in Q4AI PromptUse this prompt to prepare for a conversation where you need to redirect a request from your manager or a stakeholder. Paste it into your preferred AI assistant and answer the questions as they come.I'm a [role] in [industry]. My [manager, stakeholder, peer] has asked me to take on a new request, and it conflicts with what I'm already committed to. Help me prepare a two-part redirect that names what I'm protecting and offers a specific alternative path.Ask me 3 questions:What is the new request, and what am I already committed to that it conflicts with?What priority, timeline, or piece of work am I genuinely protecting, and why does it matter to the business or the team?What specific alternative can I realistically offer that would serve the work better than my saying yes today?Then write:Part one: a sentence that names what I'm protecting without making it about my workload or wellbeing.Part two: a specific alternative path I can offer, with a closing question that invites my manager into the decision.Constraints:Forward-facing toneNo language that signals refusal, overwhelm, or apologyMust carry the same weight as "I want to protect the timeline we agreed upon for the priority project, so taking this on now would put that at risk. What I can do is [the specific alternative]. Would that work?"Must sound like a strategic leader offering a better path, not someone declining a requestAvoid softening language like "just," "a little," "maybe," "I was thinking," "I wanted to mention," or "I'm sorry"The closing question must invite a real decision, not a yes-or-no reactionExample (output style)Opening sentence: "I want to protect the timeline we agreed upon for the Q3 platform launch, so taking this on now would put that at risk."Alternative path with closing question: "What I can do is take the strategy piece if someone else owns the execution. Would that work?"Ready to Go Deeper?Book a complimentary Leadership Strategy Call with Kele to talk through where you are, where you want to go, and what it will take to get there.About Your HostKele Belton is a communication and leadership trainer who specializes in helping women leaders develop confidence and impact through strategic communication and practical leadership frameworks.Connect with KeleLinkedIn: https://www.linkedin.com/in/kele-ruth-belton/Instagram: https://www.instagram.com/thetailoredapproach/Website: https://thetailoredapproach.com

The nonverbal habits that make you look confident, composed, and authentic before you even speak.How you carry yourself can shape how others perceive your confidence, credibility, and authenticity—often before you say a word. In this Quick Thinks episode of Think Fast, Talk Smart, Matt Abrahams shares practical, research-backed techniques for strengthening your presence through body language, posture, gestures, and eye contact. Learn how to stand and sit with confidence, move with purpose, use your hands effectively, and avoid common nonverbal habits that can distract from your message. Whether you're presenting to an audience, leading a meeting, or navigating everyday conversations, these simple strategies can help you communicate with greater composure and impact. Episode Reference Links:Ep.12 It's Not What You Say, It's How You Say It: How To Communica…Ep.137 When Words Aren't Enough: How to Excel at Nonverbal Communication  Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedIn Chapters:(00:00) - Introduction (01:59) - Be Big, Balanced, and Still (02:53) - The Right Speaking Stance (03:38) - Moving with Purpose (04:29) - Presence While Seated (05:15) - What to Do with Your Hands (06:00) - Gesturing Beyond Your Shoulders (08:29) - Effective Eye Contact (09:14) - Thinking While Speaking (09:59) - Bringing It All Together (10:46) - Practice Through Recording (11:32) - Conclusion ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart

Today, I'm joined by Travis Hahler, founder of The Neurological Nomad, strategy and transformation leader at Salesforce, and author of Rethink Resistance. Travis brings together neuroscience, psychology, and business leadership to help organizations better understand how people respond to change and how leaders can communicate more effectively through transformation. In this episode, Travis and I explore why people naturally resist change, how neuroscience influences the way messages are received, and what leaders can do to communicate in ways that build trust instead of triggering fear and uncertainty. Whether you're leading organizational change, managing a team, or simply looking to become a more effective communicator, this conversation offers practical insights you can put to work immediately. Let's dive in. Additional Resources: ► Follow Communispond on LinkedIn for more communication skills tips: https://www.linkedin.com/company/communispond ► Connect with Scott D'Amico on LinkedIn: https://www.linkedin.com/in/scottdamico/ ► Connect with Travis on LinkedIn: https://www.linkedin.com/in/travisdhahler/ ► Purchase Travis's book here: https://linktr.ee/theneurologicalnomad  ► Learn more about The Neurological Nomad: https://travishahler.com/ ► Subscribe to Communicast: https://communicast.simplecast.com/ ► Learn more about Communispond: https://www.communispond.com

Send us Fan MailDo you ever struggle to speak up with confidence, share your expertise, or make a strong impression in business?In this episode of The Good Enough Mompreneur Podcast, I sit down with Emmy Award-winning journalist and communication coach Jane Hanson to discuss the communication skills that help entrepreneurs, leaders, and professionals build confidence, credibility, and influence.Drawing from her years of interviewing world leaders, celebrities, and business executives, Jane shares practical strategies for communicating with clarity, showing up confidently on video, and creating meaningful connections both online and offline.Whether you're speaking on a podcast, leading a meeting, recording social media content, or pitching your business, this conversation will help you communicate with greater impact and authenticity.In This Episode, You'll Learn:✔ Why communication is one of the most important confidence-building skills for entrepreneurs✔ What executive presence really means and how to develop it✔ How to make powerful first impressions through body language and tone✔ Tips for showing up confidently on Zoom, video, and virtual meetings✔ Common communication mistakes that may be holding you back✔ How storytelling helps build trust and authority✔ Lessons on reinvention, resilience, and staying relevant in a changing worldAbout Jane HansonJane Hanson is an Emmy Award-winning journalist, speaker, and communication coach who helps executives, entrepreneurs, and thought leaders become more confident and effective communicators. With decades of experience interviewing influential leaders and coaching professionals, she specializes in helping clients develop executive presence, sharpen their messaging, and communicate with greater impact.Connect with Jane Hansonhttps://www.janehanson.com/Connect with AngelaReady to build more confidence in your business and life?Visit mombusinesscoach.com to learn more about coaching, podcast episodes, and resources designed to help mom entrepreneurs create success with more confidence, clarity, and intention.Loved This Episode?If you enjoyed today's conversation:⭐ Follow The Good Enough Mompreneur Podcast⭐ Leave a review on your favorite podcast platform⭐ Share this episode with a fellow entrepreneur, business owner, or mom who could benefit from these communication strategiesMentioned in This EpisodeCommunication SkillsExecutive PresenceVideo ConfidenceLeadership CommunicationPublic SpeakingStorytelling for BusinessPersonal BrandingEntrepreneur MindsetProfessional DevelopmentConfidence Building#Mompreneur #CommunicationSkills #ExecutivePresence #WomenInBusiness #Entrepreneurship #BusinessCommunication #LeadershipSkills #PersonalDevelopment #ConfidenceCoach #TheGoodEnoughMompreneurPodcast 

Send us Fan MailYour plate is full, and your manager keeps adding to it. You know what needs to come off so you can focus on the work that matters most, but every time you bring it up, the conversation goes the same way. You explain how stretched you are. Your manager listens, acknowledges the load, and nothing actually changes.Here is what most women leaders miss: this conversation is not really a request for relief. It is a decision the two of you need to make together about where your time creates the most value.In this Monday Momentum episode of Communicate to Lead, Kele Belton continues the June series on the difficult conversations women leaders walk into, braced for a fight. This third episode reveals why asking your manager for relief rarely works, and how reframing the conversation as a strategic decision changes what your manager hears, how they respond, and what actually shifts on your plate.What You'll LearnWhy asking for relief often lands as a personal problem instead of a business problem.The difference between a real negotiation, like asking for a raise or promotion, and a working agreement about how your time is spent.A simple opening phrase you can use to lead with the decision instead of the overwhelm.One follow-up question that helps you uncover where your manager sees your time creating the most value.Who This Is ForThis episode is for women leaders, managers, and high-performing professionals who want to have a better conversation about workload, priorities, and time without sounding overwhelmed or asking permission.Your Action StepIf there is a conversation you have been putting off about your workload or what needs to come off your plate, prepare it as a decision. Have the conversation this week and lead with how you are thinking about your priorities. Then ask where your time creates the most value. Notice what changes when you stop walking in to ask for relief and start walking in to decide.AI PromptUse this prompt to prepare for a workload or priorities conversation with your manager. Paste it into your preferred AI assistant and answer the questions as they come.I'm a [role] in [industry]. I have an upcoming conversation with my manager about my workload, my priorities, or something on my plate that needs to shift. Help me frame this as a decision we're making together rather than a request for permission to let something go.Ask me 3 questions:What is currently on my plate, and what do I think needs to shift?Where do I believe my time creates the most value for the team or the business?What outcome do I want this conversation to produce?Then write:One opening phrase that frames this as a decision we're making together about my time, not a request for permission to let something go.One follow-up question that surfaces where my manager sees my time creating the most value.Constraints:Forward-facing tone.No language that signals overwhelm or asks permission.Must carry the same weight as “I want to walk you through how I'm thinking about my priorities, and figure out together what needs to shift.”Must sound like a leader bringing a strategic decision to a peer, not someone asking for relief.Avoid softening language like “just,” “a little,” “maybe,” “I was thinking,” or “I wanted to mention.”The follow-up question must invite real information about priorities, not a yes-or-no response.Example output style:Opening phrase: “I want to walk you through how I'm thinking about my priorities, and figure out together what needs to shift.”Follow-up question: “Where do you see my time creating the most value right now?”Common Questions About Workload ConversationsWhat should I say when my manager keeps adding to my plate?Lead with how you are thinking about your priorities and frame the conversation as a decision about where your time creates the most value.How do I talk about workload without sounding overwhelmed?Focus on priorities, business impact, and what needs to shift rather than describing how stressed you feel.What is the difference between asking for relief and making a decision about workload?Asking for relief often sounds personal, while a decision conversation focuses on where your time creates the most value for the team or business.Ready to Go Deeper?Book a complimentary Leadership Strategy Call with Kele to talk through where you are, where you want to go, and what it will take to get there.About Your HostKele Belton is a communication and leadership trainer who specializes in helping women leaders develop confidence and impact through strategic communication and practical leadership frameworks.Connect with KeleLinkedIn: https://www.linkedin.com/in/kele-ruth-belton/Instagram: https://www.instagram.com/thetailoredapproach/Website: https://thetailoredapproach.com

Send us Fan MailGetting promoted from a remote role is not only a visibility problem, it is a perception problem. You are good at your job. You hit your deadlines. Your manager respects you. And yet when promotion conversations happen, your name is not the first one that comes up, and you suspect it is because you are remote. No one has said it to your face, but you feel it. The truth is, remote is not a career limitation. It is a communication and strategy problem, and those are solvable.In this episode of Communicate to Lead, Kele Belton walks through the Remote Visibility Framework, a three-part strategy for high-performing women leaders who are doing excellent work remotely and still being overlooked for promotion. Through the story of Simone, a composite client who had not been promoted in two years despite strong performance, Kele unpacks why remote workers often face a double bind: their work and thinking are not consistently reaching decision makers (a visibility problem), AND decision makers form quiet assumptions about their ambition that are never challenged (a perception problem). The framework gives you three specific strategies for solving both, without requiring you to be in an office you are not in.What You Will Learn:The two problems that hide behind the question of remote advancement, and why most advice only addresses one of them, leaving you stuck even after you have done everything right.The 2-3 sentence framing technique that turns any project handoff into a window into your strategic thinking, in less than two minutes per message.How to replace the hallway conversation when you cannot be in the office, with three calibrated options depending on what your organization's culture actually supports.The exact sentence one client used to surface the assumption her manager had quietly formed about her remote status, and how to adapt it for your own career conversation.Why the senior leader you are nervous to reach out to is often more open to a 15-minute learning conversation than you expect, and the framing that makes the ask land.The simple Friday message structure (three sentences) that built one client's visibility with leadership in under a month.Your Action Step:Identify which of the three strategies is the most urgent for you right now, and take one step this week: If your thinking is invisible because you are delivering work without explaining your reasoning, add two to three sentences of framing to your next project handoff.If you are doing excellent work in isolation, identify one senior stakeholder you want to build a meaningful touch point with this week, and take one step toward that.If there is an assumption in the silence that you have never corrected, ask your manager for a dedicated career conversation, not in the margins of your regular check-in, with that as the agenda.Mentioned in This Episode:The Executive Presence Series: Episode 168 (Visual), Episode 170 (Vocal), Episode 172 (Verbal), Episode 174 (Integration).About Your Host:Kele Belton is a communication and leadership facilitator, coach, and consultant who helps high-performing women in middle management build the communication and leadership strategies that get them recognized, sponsored, and promoted.Connect with Kele:LinkedIn: https://www.linkedin.com/in/kele-ruth-belton/Instagram: https://www.instagram.com/thetailoredapproach/Website: https://thetailoredapproach.comBook a Leadership Strategy Call (30 minutes, complimentary): https://calendly.com/kele-thetailoredapproach/leadership-strategy-call

Practical communication strategies you can use immediately at work and beyond.How do you speak up when a conversation is moving faster than you can think? What should you do when emotions threaten to derail your listening? And how can you give honest feedback to a boss who doesn't seem interested in hearing it?In this Ask Matt Anything episode of Think Fast, Talk Smart, host Matt Abrahams answers listener questions from the Think Fast Talk Smart Learning Community on some of the most challenging workplace communication scenarios. From practical techniques for inserting your ideas into fast-paced meetings to strategies for managing emotions and delivering feedback upward, Matt shares actionable advice to help you communicate with greater confidence, clarity, and impact.Episode Reference Links:Think Fast Talk Smart Learning Community Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedIn Chapters:(00:00) - Introduction (02:02) - Speaking Up in Meetings (04:42) - Listening Through Emotion (07:58) - Giving Feedback Upward (13:29) - Conclusion ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Unleash your Superhuman potential with AI that meets you where you work. Learn more at superhuman.comJoin our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

Welcome to the Charismatic Leader Podcast. In this episode, Brett McDermott sits down with Vaso Vardaki, leadership advisor with degrees in speech therapy, human communication, and business, who has spent two decades leading teams inside multinational companies. Vaso reveals why most leadership teams are silently failing—and the framework she uses to fix them.Together, Brett and Vaso explore the biggest communication trap leaders fall into: assumptions. They break down why “common sense” isn't common, how listening to what is said—and what is not said—changes everything, and why body language and emotional presence are critical to influence. Vaso shares practical strategies for building psychological safety, embracing discomfort as a path to growth, and motivating teams through purpose and autonomy rather than short‑term rewards. She also explains the three pillars of high‑performing teams—psychological safety, cognitive diversity, and motivation—and how leaders can cultivate them every day.This episode is packed with actionable insights for leaders who want to eliminate silent failures, foster trust, and build teams that thrive.Key Takeaways:Why assumptions are the biggest communication mistake leaders makeHow to listen for both spoken and unspoken messagesThe role of body language and emotional presence in influenceWhy discomfort signals growth—and how to build habits around itThe three pillars of high‑performing teams: psychological safety, cognitive diversity, and motivationHow to keep teams motivated through purpose, autonomy, and accountability

Most franchise leaders think franchisees resist the system itself, but the real issue is often a lack of buy-in from the beginning. In today's episode, we sit down with Joel Worthington, former president of Mr. Electric, to unpack why franchisee buy-in is one of the hardest things for leaders to create and why communication is often the missing piece. After spending 16 years as a pastor before stepping into franchising, Joel shares how leadership, trust, communication, and curiosity shape the way franchisees respond to change This conversation goes far beyond communication tactics. Joel breaks down why leaders often move too quickly into problem-solving, how curiosity creates better conversations, and why compliance alone is never enough and why franchisees are far more likely to buy into systems they feel connected to rather than systems they feel forced into. He also shares the GUIDE leadership framework he used while leading more than 200 franchise locations and explains how better communication helped transform culture, trust, and performance across the brand.We also dive into the leadership mistakes that quietly create resistance, why compliance alone is never enough, and how strong franchise systems still fail when leaders don't know how to create emotional buy-in from their people.So, if you've ever wondered why franchisees push back, resist change, or fail to fully engage with the system, this episode will completely change the way you think about leadership in franchising.Connect with Joel:Website: https://www.joelworthington.com/Episode Highlights:Joel's transition from pastor to franchise leaderWhy franchising and pastoring are more similar than people thinkThe communication mistakes most leaders makeWhy franchisees resist systems and processesHow to create buy-in instead of complianceJoel's GUIDE leadership frameworkWhy leaders solve problems too quicklyThe role trust plays in franchise growthHow curiosity changes difficult conversationsWhy leadership development drives long-term growthConnect with TracyPersonal LinkedIn: https://www.linkedin.com/in/tracy-panase/JBF LinkedIn - https://www.linkedin.com/company/jbfsaleJBF Franchise System - https://jbfsalefranchise.com/Email: podcast@jbfsale.comConnect with ShannonPersonal LinkedIn - https://www.linkedin.com/in/shannonwilburn/       JBF LinkedIn - https://www.linkedin.com/company/jbfsaleWebsite - https://shineexecutivecoaching.com/Email - shannon@shineexecutivecoaching.com

How to Become a Reiki Master: https://www.reiki.org/articles/becoming-reiki-master Overcommunicate: https://www.amazon.com/Overcommunicate-Business-Executives-Aspiring-Leaders/dp/B0GWQ9XJNP Subscribe to our newsletter on LinkedIn: https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7373364855967461376 Check out our website: https://canyouhearmepod.beam.ly/ Thank you for listening to "Can You Hear Me?". If you enjoyed our show, please consider subscribing and leaving a review on your favorite podcast platform.Stay connected with us:Follow us on LinkedIn!Follow our co-host Eileen Rochford on Linkedin!Follow our co-host Rob Johnson on Linkedin!

What You'll Learn in This Episode:In this episode, Catherine McDonald and Shayne Daughenbaugh discuss the practical realities of capturing, creating, and deploying Standard Operating Procedures (SOPs) in fast-growing organizations. Drawing from Shayne's experience leading SOP standardization across multiple locations, they explore how businesses can create consistency while maintaining a human-centered approach.The conversation highlights why SOPs are more than compliance documents. They serve as the foundation for customer experience, employee training, and continuous improvement. Shayne shares a step-by-step framework for identifying priority processes, working with subject matter experts, and leveraging video recordings and AI tools to simplify documentation and accelerate SOP creation.If your organization struggles with inconsistent processes, scattered documentation, or SOPs that nobody uses, this episode offers practical strategies for building documentation that is both useful and sustainable.Key Takeaways:1. SOPs should create consistency across locations to deliver a reliable customer experience.2. Video-based process capture preserves valuable expertise, context, and real-world best practices better than traditional written documentation.3. AI and transcription tools can significantly speed up SOP creation while reducing administrative effort.4. SOPs are most effective when treated as living documents that support continuous improvement, not just compliance or record-keeping.Links: Lean Solutions Summit Lean Solutions Website

A leadership style that works for one employee may completely miss the mark for another. In this episode of Can You Hear Me?, co-hosts Eileen Rochford and Rob Johnson explore why adaptive leadership matters — and how meeting people where they are can strengthen communication, trust, and team performance. Thank you for listening to "Can You Hear Me?". If you enjoyed our show, please consider subscribing and leaving a review on your favorite podcast platform. Stay connected with us: - Follow us on LinkedIn! - Follow our co-host Eileen Rochford on Linkedin! - Follow our co-host Rob Johnson on Linkedin!  

Send us Fan MailYou made a decision. You stand behind it. Then someone questions it, and before you realize what is happening, you are explaining, justifying, and trying to prove your point.That moment can feel personal, especially for women leaders who are used to being second-guessed, interrupted, or expected to over-explain. But not every challenge is an attack. Sometimes what feels like pushback is actually an invitation to clarify your thinking.In this Monday Momentum episode of Communicate to Lead, Kele Belton continues the June series on the difficult conversations women leaders walk into braced for a fight. This episode explores why defending your decisions can weaken your authority, how to tell the difference between defense and clarification, and the small language shift that helps you respond with more confidence, clarity, and executive presence.What You'll LearnWhy the instinct to defend your decisions can undermine your position before the conversation even starts.The difference between defending a choice and explaining your thinking from a place of ownership.A simple phrase you can use when someone questions a decision you made.One follow-up question that helps you discover what the other person actually needs from you.Who This Is ForThis episode is for women leaders, managers, and high-performing professionals who want to respond to pushback without shrinking, overexplaining, or losing authority.Your Action StepThe next time someone questions a decision you made, pause before responding. Ask yourself: am I about to defend, or am I about to clarify? If you can name the moment as clarification, lead with the phrase from this episode. Then ask the follow-up question and notice how the conversation changes.Your AI PromptUse this prompt to prepare for a moment when someone is likely to question a decision you made. Paste it into your preferred AI assistant and answer the questions as they come.I'm a [role] in [industry]. I made a decision about [briefly describe the decision and the context], and I'm anticipating that my [manager, peer, stakeholder] may question it. Help me prepare a response that signals ownership rather than defense.Ask me 3 questions:What was I solving for when I made this decision?What perspective or vantage point shaped my thinking?What might the other person actually need to understand about the decision in order to support it, act on it, or align their work with it?Then write:One opening phrase I can use to explain my thinking from a place of ownership rather than defense.One follow-up question I can use to surface what the other person actually needs from me.Constraints:Forward-facing toneNo language that signals defense or justificationMust carry the same weight as “Here's where I was coming from”Must sound like a leader explaining her thinking, not someone defending her choiceAvoid softening language like “just,” “a little,” “maybe,” “I was thinking,” or “I  just wanted to mention”The follow-up question must invite real information, not a yes-or-no responseExample output style:Opening phrase: “Here's where I was coming from.”Follow-up question: “What's prompting the question?”Ready to Go Deeper?Book a complimentary Leadership Strategy Call with Kele to talk through where you are, where you want to go, and what it will take to get there.About Your HostKele Belton is a communication and leadership trainer who helps women leaders build confidence, clarity, and impact through strategic communication and practical leadership frameworks.Connect with KeleLinkedInInstagramWebsite

What you'll learn in this episode: ● The key difference between leading and managing ● How your words can carry more weight than you realize ● Why great leaders attract people seeking guidance ● How to empower your team through influence, not authority ● The mindset shift that transforms management into leadership

Do you really win the negotiation if it means losing the relationship?You might think that successful negotiation means getting what you want here and now. But Stan Christensen says this short-sighted view is selling many negotiators short.Christensen is a professional negotiator, host of the All Things Negotiation podcast, and instructor of one of Stanford's most popular courses on the subject. His core insight: most negotiations happen with people you'll see again — which means success isn't about claiming victory, it's about building long-term, mutually beneficial relationships. “Most people think of negotiation statically,” he says. “It's you and I. There's a fixed pie. We're trying to get more for ourself and less for the other party. In reality, 95% of negotiations are gonna be with people you see again, so I define success as contributing to the value of the long-term relationship.”In this episode of Think Fast, Talk Smart, Christensen and host Matt Abrahams explore what it takes to negotiate well — from the power of listening and asking questions to managing emotions and communicating for collaboration. Whether you're negotiating a business deal or just deciding where to go to dinner, Christensen shows why every negotiation is an opportunity to strengthen the relationship.Episode Reference Links:Stan ChristensenAll Things Negotiation PodcastEp.15 The Art of Negotiation: How to Get More of What You WantEp.204 Tough Talks: Turn Tension Into Trust Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedIn Chapters:(00:00) - Introduction (02:11) - What Is Negotiation? (02:50) - Negotiating Every Day (03:52) - The Power of Listening (05:25) - Asking Better Questions (07:26) - Handling Emotions (08:24) - Authentic Emotion (09:22) - Body Language Matters (10:13) - Collaboration in Negotiation (11:51) - Framing Conversations (13:16) - Setting the Agenda (14:38) - Co-Creating Structure (16:14) - A Common Negotiation Mistake (16:53) - Why Start a Podcast (17:57) - Learning from Guests (18:54) - The Final Three Questions (26:15) - Conclusion ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Unleash your Superhuman potential with AI that meets you where you work. Learn more at superhuman.comJoin our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

Send us Fan MailExecutive presence shows up most clearly in the moments that test you. The hard question. The skeptical room. The presentation that matters. In this finale of the Executive Presence Series, we follow Diane, a composite client you may remember from Episode 172, into her first high-stakes boardroom moment as a new operations director. We walk through her presentation in four chronological moments: the walk-in, the opening sentence, the hard question, and the close, so you can experience how the visual, vocal, and verbal pillars actually work together when the pressure arrives.In this episode of Communicate to Lead, Kele Belton closes the four-part Executive Presence Series by bringing all three pillars together in one real high-stakes moment. The episode is built around a single scenario: Diane, the composite client from Episode 172, now presenting a major vendor contract restructuring proposal to senior leadership. Through four chronological moments- the walk-in, the opening sentence, the hard question, and the close - Kele shows how the Three Anchors of Embodied Presence, the four vocal behaviors, and the language of authority all integrate when the pressure is real.This is the finale of the four-part Executive Presence Series. Each part built one layer of presence: Episode 168 on the visual pillar, Episode 170 on the vocal pillar, and Episode 172 on the verbal pillar. This episode integrates all three into a single high-stakes moment. The series moves from being seen, the throughline of the April visibility series, to being felt, which is what executive presence delivers.What You Will Learn:How to enter a high-stakes room so the people inside it have already started calibrating to your leadership before you make your case.The grounded breath that settles your pitch in the seconds before you speak, so your opening sentence lands with weight instead of nerves.What to do in the two seconds after a hard question that separates a defensive answer from an authoritative one.Why you cannot consciously think about three pillars in a live moment, and what to practice instead, so executive presence shows up automatically when it counts.How to close a presentation in a way that lands the ask cleanly, without the apologetic trailing-off that signals you are unsure of your own recommendation.The single most important reframe of the entire series: executive presence is not a costume you put on to look like a leader. It is the practice of letting the leader you already are come through clearly.Your Action Step:Pick one upcoming high-stakes moment and prepare for it across all three pillars:Choose one behavior from each pillar: one anchor from Episode 168 (visual), one vocal behavior from Episode 170, and one language swap from Episode 172.Write your three choices on a sticky note before the meeting. Then, in the moment, do not run a checklist. Be present.Afterward, reflect on which of the three came most naturally and which one needed the most attention. That tells you where to keep practicing.Listen to the Complete Executive Presence Series:Start the series with Episode 168: How to Build Executive Presence: 3 Anchors for Women Leaders (Part 1 of 4), on the visual pillar and the Three Anchors of Embodied Presence.Continue with Episode 170: Vocal Presence for Women Leaders: 4 Behaviors That Build Authority (Part 2 of 4), on pitch, pace, volume, and intentional pauses.Then Episode 172: The Words That Undermine Your Presence (Part 3 of 4), on the verbal pillar and the language of authority.About Your Host:Kele Belton is a communication and leadership facilitator, coach, and consultant who helps high-performing women in middle management build the communication and leadership strategies that get them recognized, sponsored, and promoted.Connect with Kele:LinkedIn: https://www.linkedin.com/in/kele-ruth-belton/Instagram: https://www.instagram.com/thetailoredapproach/Website: https://thetailoredapproach.comBook a Leadership Strategy Call (30 minutes, complimentary): https://calendly.com/kele-thetailoredapproach/leadership-strategy-call

What you'll learn in this episode Why listening—not talking—is the ultimate sales skill The 3 steps of the CPI framework: connect energetically, ask adept questions, actively listen How to uncover what clients are afraid to admit Why setting emotional expectations prevents frustration and blame How to turn predictable problems into opportunities for trust The difference between fake rapport and real connection Why influence is something you're given, not something you chase How authentic listening positions you as the trusted expert Teach to Sell Preorder: Teach to Sell: Why Top Performers Never Sell – And What They Do Instead To find out more about Dan Rochon and the CPI Community, you can check these links:Website: No Broke MonthsPodcast: No Broke Months for Salespeople PodcastInstagram: @donrochonxFacebook Page: https://www.facebook.com/NoBrokeMonths/Facebook: Dan RochonLinkedIn: Dan RochonTeach to Sell Preorder: Teach to Sell: Why Top Performers Never Sell – And What They Do Instead

In this episode, Pastor Q discusses why so many leaders feel overwhelmed by urgency and constant demands. He explains the difference between what is truly urgent and what simply feels urgent, emphasizing the importance of setting priorities before the day begins. Leaders who lack clarity often live in reaction mode, allowing interruptions to control their focus and energy. Pastor Q encourages leaders to replace panic with clarity by identifying their top priorities and focusing on the next right thing. While you can't control everything that comes at you, you can control what gets your attention. Effective leadership isn't about doing everything—it's about focusing on what matters most.

Leadership communication is not just about giving instructions, sending emails, or making polished speeches. The real test is whether the message is received, understood, accepted, and acted upon correctly by the team. Many leaders assume that because they have said something, communication has happened. That is a dangerous assumption. In busy workplaces across Japan, Australia, the United States, Europe, and Asia-Pacific, employees are drowning in emails, Slack messages, Teams notifications, social media updates, policies, procedures, and constant information overload. When language differences are involved, especially English and Japanese, the risks multiply. Leaders must move from one-way broadcasting to interactive communication built on questioning, listening, and checking for understanding. Why does leadership communication often fail? Leadership communication fails when leaders confuse sending a message with creating shared understanding. A memo, email, meeting instruction, or executive monologue is only useful if the team actually receives, interprets, and applies it correctly. Many leaders fire content at their teams like a high-pressure hose, then move on to the next meeting. Later, they discover the task was not done, was done incorrectly, or veered off in a direction they never imagined. This is not always laziness or resistance. Often it is a communication failure. In Japanese workplaces, written English may be easier to process than rapid-fire spoken English, but written instructions can still be missed, skimmed, misunderstood, or buried under workload. Do now: After important communication, do not ask, "Did I send it?" Ask, "What did they understand, and what will they do next?" Why is one-way communication risky for leaders? One-way communication is risky because it gives the leader no reliable evidence that the message has landed.Broadcast communication may be efficient, but it is not always effective. Rules, regulations, standard operating procedures, policy memos, emails, chat posts, and presentation decks all have a place. They create records and help people review details later. However, they do not prove comprehension. The leader may believe the message is obvious because they wrote it clearly and sent it to everyone. The team may be distracted, overloaded, unsure, or reluctant to ask questions. In multinational Japan offices, this gap widens when instructions move between English and Japanese communication styles. Do now: Treat written communication as the start of the process, not the end. Build in questions, confirmation, and follow-up. How can leaders check whether people really understand? Leaders check understanding by asking clarifying questions and having team members explain the message back in their own words. A polite nod is not proof of comprehension. This is especially important in Japan, where people may avoid admitting confusion to protect face, preserve harmony, or avoid slowing down the meeting. Foreign executives working in English may also smile and nod through Japanese explanations they only partly understand. The solution is not to embarrass people with interrogation. It is to normalise clarification. Ask, "How do you interpret the priority?" "What is the first action?" or "Can we confirm the deadline and expected output?" These questions reduce expensive rework. Do now: Use feedback loops. Ask people to restate the decision, deadline, owner, and next step before everyone leaves the meeting. What are the five levels of listening in leadership? The five levels of listening are ignoring, pretending, selective listening, attentive listening, and empathetic listening.Leaders need to know which level they are really operating at, not which level they imagine they are using. At the lowest level, the leader ignores the speaker because their own thoughts take over. At the second level, they pretend to listen while preparing their clever response. At the third level, they listen selectively for agreement, resistance, or the answer they want. At the fourth level, they listen attentively, give full focus, and paraphrase what they heard. At the highest level, they listen empathetically, reading tone, emotion, hesitation, and what remains unsaid. Do now: In your next one-on-one, notice whether you are listening to understand or listening to reply. Why do leaders pretend to listen? Leaders pretend to listen when they look attentive but are mentally preparing their response, defence, story, or counterargument. The body may be in the conversation, but the mind has already left. This happens easily to busy managers and senior executives. A team member starts speaking, and one phrase triggers the leader's own experience, advice, warning, or disagreement. Suddenly the leader is no longer listening. They are preparing to lecture, correct, debate, or impress. In high-pressure workplaces, this habit is common because leaders feel responsible for having the answer. The problem is that employees notice when the boss is not truly present, and they often stop sharing useful information. Do now: Delay your response. Listen until the person finishes, pause, then paraphrase before giving your view. Why is selective listening dangerous for managers? Selective listening is dangerous because leaders hear only what confirms their opinion and miss critical information attached to the message. The team may be giving a warning, but the boss only hears agreement or resistance. Managers often listen for "yes," "no," "done," or "not done." They may miss nuance, risk, uncertainty, capacity issues, client concerns, or cultural hesitation. This is particularly risky in Japan, where indirect communication may carry important meaning between the lines. A team member may say, "That may be difficult," and the foreign leader may hear mild inconvenience rather than serious impossibility. Selective listening creates false confidence and poor decisions. Do now: Listen for context, constraints, and risk signals, not just agreement with your preferred plan. What does attentive listening look like in leadership? Attentive listening means giving the speaker full focus without interrupting, filtering, finishing their sentences, or redirecting the conversation too early. It is disciplined, patient, and practical. Attentive leaders listen to the entire point before responding. They paraphrase what they heard and check whether they understood correctly. They do not mentally draft their next speech while the employee is still talking. This improves execution because misunderstanding is caught early. It also builds trust because the team member feels respected. In performance reviews, project updates, client debriefs, and cross-cultural meetings, attentive listening can prevent avoidable confusion and rework. Do now: Use the phrase, "Let me check I understood you correctly," then summarise the person's point in plain language. Why is empathetic listening essential in Japan? Empathetic listening is essential in Japan because meaning is often carried through tone, hesitation, context, silence, and what is not directly said. Leaders must listen with their eyes as well as their ears. English can be direct and confronting, while Japanese communication is often more indirect, contextual, and circuitous. This does not make one style better than the other; it means leaders need cultural range. Empathetic listening means trying to enter "the conversation going on in the other person's mind." Is the person worried, unconvinced, embarrassed, overloaded, or quietly disagreeing? Are they saying yes to preserve harmony while thinking no privately? These signals matter. Do now: Watch facial expression, pace, silence, and tone. Then gently check what the person really means before assuming agreement. Final summary Leadership communication is not a monologue. It is not a memo, a speech, or a rapid-fire burst of executive brilliance. Communication only works when the message is understood and acted upon correctly. Leaders must move beyond one-way broadcasting and build habits of clarification, paraphrasing, attentive listening, empathetic listening, and feedback loops. This is especially important in bilingual or cross-cultural workplaces where English and Japanese communication styles can easily collide. The goal is simple: fewer misunderstandings, stronger trust, better execution, and a team that feels heard. FAQs Why do leaders think they are communicating when they are not? Leaders often mistake message delivery for understanding. Sending an email or giving instructions does not prove that people understood the meaning, priority, deadline, or expected action. What is the best way to check understanding? The best way is to ask people to explain the decision, deadline, owner, and next step in their own words. This should feel like a normal communication habit, not a test. Why is listening difficult for busy leaders? Listening is difficult because leaders are often already preparing their response while the other person is speaking.This creates the appearance of attention without real understanding. What is empathetic listening? Empathetic listening means listening for emotion, context, tone, hesitation, and what is not being said. It helps leaders understand the person behind the words. Why is communication harder between English and Japanese speakers? English is often direct, while Japanese can be more indirect and context-driven. This creates more room for misunderstanding, especially when people nod politely despite partial comprehension. Quick actions for leaders Replace one-way communication with feedback loops. Ask clarifying questions after important instructions. Have team members restate decisions and deadlines. Stop preparing your reply while others are speaking. Listen for tone, hesitation, silence, and hidden concerns. Use written follow-up for complex or bilingual instructions. Make checking understanding a normal team habit. Author Bio Dr. Greg Story, Ph.D. in Japanese Decision-Making, is President of Dale Carnegie Tokyo Training and Adjunct Professor at Griffith University. He is a two-time winner of the Dale Carnegie "One Carnegie Award" in 2018 and 2021, and recipient of the Griffith University Business School Outstanding Alumnus Award in 2012. As a Dale Carnegie Master Trainer, Greg is certified to deliver globally across leadership, communication, sales, and presentation programmes, including Leadership Training for Results. He has written several books, including three best-sellers: Japan Business Mastery, Japan Sales Mastery, and Japan Presentations Mastery, along with Japan Leadership Mastery and How to Stop Wasting Money on Training. His works have been translated into Japanese, including Za Eigyō（ザ営業）, Purezen no Tatsujin（プレゼンの達人）, Torēningu de Okane o Muda ni Suru no wa Yamemashō（トレーニングでお金を無駄にするのはやめましょう）, and Gendaiban "Hito o Ugokasu" Rīdā（現代版「人を動かす」リーダー）. Greg also publishes daily business insights on LinkedIn, Facebook, and Twitter, and hosts six weekly podcasts. On YouTube, he produces The Cutting Edge Japan Business Show, Japan Business Mastery, and Japan's Top Business Interviews, which are widely followed by executives seeking success strategies in Japan.

What it takes to lead as a communicator and communicate as a leader.Leadership isn't just about making decisions — it's about how you communicate them. As Matt Abrahams puts it, “Communication is operationalized leadership.”At a recent Me2We event, in connection with Stanford GSB's Executive Education LEAD program, Abrahams held a live discussion with four of the podcast's most popular guests: Celine Teoh, facilitator of the GSB's famous Interpersonal Dynamics course; Huggy Rao, organizational behavior professor and co-author of The Friction Project; legendary Stanford basketball coach Tara VanDerveer; and Dave Dodson, lecturer and author of The Manager's Handbook.In this special live episode of Think Fast, Talk Smart, the panel shares frameworks and lessons for leading and communicating more effectively. From Teoh's five A's for inviting dissent to Rao's warning against “jargon monoxide,” from VanDerveer's relationship-first approach to Dodson's case for leading like a teacher, this conversation explores what it takes to communicate as a leader — and lead as a communicator.Episode Reference Links:Celine TeohTara VanDerveerHuggy RaoHuggy's Book: The Friction ProjectDavid DodsonDavid's Book: The Manager's HandbookEp.194 Live Lessons in Levity and Leadership: Me2We 2025 Part 1 Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedIn Chapters:(00:00) - Introduction (04:18) - Encouraging Dissent (06:40) - The Addition Bias (09:57) - Coaching Through Encouragement (12:12) - Leadership in the AI Era (16:24) - Teaching vs. Managing (17:46) - Making People Feel Appreciated (19:06) - Slowing Down Decisions (21:24) - Listening More (24:24) - Avoiding Jargon (26:31) - Giving Better Feedback (28:53) - Preparing for Communication (29:44) - Using Communication Frameworks (31:15) - Skills for Future Leaders (37:47) - Conclusion

Send us Fan MailShe had spent three nights preparing her counter-argument. Data, stakeholder feedback, a slide deck she wasn't even sure she would get to use. By the time she sat down for the meeting she was dreading, the knot in her stomach was already there.She was preparing to disagree with her VP. But that wasn't the real conversation.In this Monday Momentum episode of Communicate to Lead, Kele Belton kicks off a five-part June series on the difficult conversations women leaders walk into braced for a fight. This episode shows why the conversation you name before you walk in shapes everything that happens inside it, and how reframing disagreement as alignment changes your tone, your language, and the response you get back.What You Will LearnWhy high-performing women leaders often over-prepare for disagreement, and what that costs them over time.The difference between debating to win and aligning to make a better decision.A simple opening phrase and follow-up question you can use to stay grounded, surface your perspective, and keep the conversation productive.Your Action StepIdentify one conversation this week where you've been preparing to disagree with someone. Before you walk in, ask yourself: what do I actually want to walk out of this room having accomplished?If the answer is, “I want us to make the best decision,” then this is not a disagreement. It is an alignment. Walk in with that frame, use the phrase and question from this episode, and notice what changes.AI PromptUse this prompt to prepare for your next alignment conversation. Paste it into your preferred AI assistant and answer the questions as they come.I'm a [role] in [industry]. I have an upcoming conversation with my [manager, peer, stakeholder] in which I see the situation differently from them. Help me reframe this conversation from a disagreement to an alignment.Ask me 3 questions:What decision is being discussed, and where do I see it differently?What outcome do I actually want to walk out of this conversation having accomplished?What might my counterpart be seeing that I am not?Then write:One opening phrase I can use to surface my perspective without sounding defensive.One follow-up question I can use to invite their thinking and find the real gap.Constraints:Forward-facing toneNo language that signals confrontation or asks permission to speakMust carry the same weight as “surface it” or “flag it”Must sound natural when spoken aloudAvoid softening language like “just,” “a little,” “maybe,” “I was thinking,” or “I wanted to mention”Example output:Opening phrase: “I'm tracking something different on this, and I want to surface it before we decide.”Follow-up question: “Can you walk me through how you got there?”Ready to Go Deeper?Book a complimentary Leadership Strategy Call with Kele to talk through where you are, where you want to go, and what it will take to get there.About Your HostKele Belton is a communication and leadership trainer who specializes in helping women leaders develop confidence and impact through strategic communication and practical leadership frameworks.Connect with KeleLinkedIn: https://www.linkedin.com/in/kele-ruth-belton/Instagram: https://www.instagram.com/thetailoredapproach/Website: https://thetailoredapproach.com

In this episode of the Powerful Communication Podcast, host Colin Kelly from Comsteria unpacks the vital differences between effective leadership and damaging defensiveness. While former First Minister Nicola Sturgeon was highly praised for her empathetic and clear communication during the COVID-19 lockdown, her reaction to questions regarding the SNP's finances in August 2021 highlights a critical pitfall for leaders. Colin discusses why leaders must avoid becoming defensive when questioned by their own team, and how dismissive behaviour can slowly decay a leader's hard-earned reputation. Key Takeaways: The dual sides of leadership: The stark contrast between Sturgeon's widely praised lockdown leadership and her defensive handling of internal SNP finance questions. The cost of defensiveness: Why humility and listening to your team are better crisis management tools than scoffing at internal concerns. The danger of dismissiveness: How defensive behavior slowly builds up over time to destroy a leader's public image and alienate supporters. Accountability: Why leaders shouldn't be held accountable for the actions of others, but will always be judged on their own communication. Upgrade Your Communication Skills: Also in this episode, hear the latest updates on Comsteria's summer of training. Visit comsteria.co.uk/summer to book short, 2-hour webinars on smartphone video training, storytelling, AI, presentation skills, running successful consultation events and more. And if you want an outsider's perspective on how you or your organisation comes across, Comsteria is here to help.

Does chaos keeping your team busy but preventing them from making real progress?You start the day with a plan, but before long, interruptions, urgent requests, and unexpected problems have everyone scrambling. When chaos becomes part of your team's routine, it's easy to lose focus on the work that matters most. In this episode, you'll learn practical leadership strategies to help your team stay focused, respond effectively to disruptions, and make consistent progress even in unpredictable environments.What You'll Gain from This EpisodeLearn how to create clarity around priorities so your team can stay focused when distractions compete for attention.Discover a simple process for identifying recurring disruptions and responding to them without unnecessary stress or confusion.Understand how to build margin into your team's workflow and reduce the impact of quiet chaos before it derails productivity.Listen now to discover five practical communication tools that will help you lead through chaos, keep your team on track, and reduce the stress that comes with constant interruptions.Checkout:1:57 – Clarify What Matters MostLearn why teams get trapped in reactive mode and how defining your Most Important Things (MITs) creates a clear focus that helps everyone stay on track despite distractions.4:45 – Plan Your Response to Common DisruptionsDiscover how to identify your most disruptive interruptions and create standard response processes that reduce stress, confusion, and wasted effort when problems arise.7:37 – Maintain Margin and Eliminate Quiet ChaosFind out why overloaded schedules make teams fragile and how building margin into your workflow can help you handle unexpected challenges without derailing productivity.Leadership Without Using Your Soul podcast offers insightful discussions on leadership and management, focusing on essential communication skills, productivity, teamwork, delegation, and feedback to help leaders navigate various leadership styles, management styles, conflict resolution, time management, and active listening while addressing challenges like overwhelm, burnout, work-life balance, and problem-solving in both online and in-person teams, all aimed at cultivating human-centered leadership qualities that promote growth and success.Mentioned in this episode:2026 Audience Survey We appreciate you. Click "Leadership Survey" - first 30 responses get a signed book. Thank you for helping us make the show even more helpful.

The hidden habits behind calm, confident communicators.What does it really take to become a more confident communicator? In this special collaboration between Think Fast, Talk Smart and Headspace, host Matt Abrahams shares practical, mindful strategies for speaking with clarity, managing anxiety, listening more deeply, and connecting more authentically with others.Across five short lessons, Matt outlines how to calm speaking nerves, become a better listener, structure your ideas clearly, engage any audience, and strengthen your presence — whether you're leading a meeting, giving a presentation, or navigating everyday conversations.Whether you're speaking to a crowd or having a one-on-one conversation, these tools can help you communicate with more confidence, calm, and connection.Episode Reference Links:Headspace Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (03:36) - Speaking Anxiety (08:42) - Mindful Communication (13:51) - Clarity & Structure (17:28) - Creating Engagement (24:53) - Building Presence (29:55) - Conclusion  ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Join our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

In this episode of The Entrepreneur's Journey, Michael Pallozzi sits down with Dan Beatty, President of Constructive Leadership Solutions, to discuss his decades-long career in the heavy civil construction industry and his transition into entrepreneurship. Dan shares how his experience in large-scale infrastructure projects led him to focus on workforce development, communication, leadership training, and cultural transformation within construction companies.Dan explains the challenges facing the construction industry today — including labor shortages, communication breakdowns, and outdated leadership approaches — and how his company helps bridge those gaps through both technical training and leadership development.In This Episode, You'll Learn:Why communication failures are one of the biggest hidden costs in construction projects.How leadership and workplace culture directly impact employee retention.Why the construction industry must evolve to attract younger workers and underserved communities.How Dan uses technical training as an entry point to improve company culture and collaboration. 3 Things To RememberCommunication breakdowns are one of the leading causes of costly delays and rework in construction projects.Strong leadership and workplace culture are essential for retaining skilled employees in today's labor market.The future of construction depends on attracting diverse talent, improving collaboration, and modernizing industry culture.Useful LinksConnect with Michael Pallozzi: pallozzi@hfmadvisors.com | LinkedInDan Beatty on LinkedIn: https://www.linkedin.com/in/danbeattyclsConstructive Leadership Solutions: https://constructiveleadershipsolutions.com/Editing and post-production work for this episode was provided by The Podcast Consultant (https://thepodcastconsultant.com)Like what you've heard…Subscribe to our BuiltWealth™ Newsletter HERE

Send us Fan MailMeet Ash Seddeek, a globally recognized executive coach and change leadership advisor with over 15 years of experience helping leaders drive transformation through compelling communication and strategic influence. Ash has coached senior teams at Cisco, Uber, Google, Boston Scientific, San Francisco International Airport and Doosan Bobcat. A former leader at Deloitte, Oracle, and Cisco, Ash blends deep expertise in executive presence, strategic facilitation, and change sponsorship. Ash is also an Amazon bestselling author and creator of leadership frameworks such as Chief Excitement Officers (CExOs) and Exponential Value Moments (EVMs) through which he equips leaders to lead with clarity, align stakeholders, and inspire action. Ash is a two-time Fulbright Scholar, linguist, AI fintech inventor, and entrepreneur. Ash is currently also working on a passionate AI startup Intelligent Context AI. Hit play for the lowdown! [4:26s] Fulbright Scholar to Leadership Communication Coach[6:48s] The Top 1 % for Sales Leadership [9:36s] Strategic Communication in Leadership [16:10s] On his book ‘Meaning: How Leaders Create Meaning and Clarity During Times of Crisis and Opportunity' [19:33s] What makes a great coachee[31:48s] On AI in the world of coaching[41:46s] On his Intelligence Context AI launch plansRWL Read: ‘Meaning: How Leaders Create Meaning and Clarity During Times of Crisis and Opportunity' by Ash Sedeek and Leslie Rubin; 'The Path of Least Resistance' by Robert FritzRWL Listen: Jim Rohn Motivation Connect with Ash on LinkedIn or email him at ash@executivegreatness.com Connect with Vinay on LinkedIn What did you think about this episode? What would you like to hear more about? Or simply, write in and say hello! podcast@c2cod.comSubscribe to us on your favorite platforms – Google Podcasts, Apple Podcasts, Spotify, Overcast, Tune In Alexa, Amazon Music, Pandora, TuneIn + Alexa, Stitcher, Jio Saavn and more.  This podcast is sponsored by C2C-OD, your Organizational Development consulting partner ‘Bringing People and Strategy Together'. Follow @c2cod on Twitter, LinkedIn, Instagram, Facebook 

Jeffrey M. McCall is a Professor of Communication at DePauw University. He is a public commentator on media and journalistic ethics and standards. He is a contributing op-ed columnist for The Hill.  His columns have also appeared in USA Today, Indianapolis Star, Atlanta Journal-Constitution, Chicago Tribune and dozens of other papers.  He makes frequent appearances on radio, television and cable news outlets. He has been interviewed and quoted by over 125 newspapers nationwide, including the New York Times, USA Today, Los Angeles Times, Washington Post, Chicago Tribune and others.   McCall teaches courses in electronic journalism, communication ethics, media law, and media culture. He is the faculty supervisor of DePauw's nationally recognized radio station, WGRE-FM. He has professional media experience as a radio news director and as a correspondent for National Public Radio.   McCall is the author of the book, Viewer Discretion Advised:  Taking Control of Mass Media Influences, published by Rowman & Littlefield.   McCall earned a BA from DePauw University, an MA from the University of Illinois, and the PhD from the University of Missouri.   https://www.amazon.com/Overcommunicate-Business-Executives-Aspiring-Leaders/dp/B0GWQ9XJNP   Subscribe to our newsletter on LinkedIn: https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7373364855967461376 Check out our website: https://canyouhearmepod.beam.ly/ Thank you for listening to "Can You Hear Me?". If you enjoyed our show, please consider subscribing and leaving a review on your favorite podcast platform.Stay connected with us:Follow us on LinkedIn!Follow our co-host Eileen Rochford on Linkedin!Follow our co-host Rob Johnson on Linkedin!

What communications skills do engineers and scientists need most right now? Recorded live at the CAETS conference, Aurecon's Lorna Bishop sits down with one of Australia's most celebrated science communicators, Tanya Ha. Together they explore how to tailor your message for different audiences, and how to leverage AI in communications without diluting personality. This episode of engineering Reimagined was recorded live at the CAETS conference. See omnystudio.com/listener for privacy information.

Why “easy to work with” can become a leadership liability How small acts of avoidance create cultural drift The hidden relationship between accountability and trust Why high performers notice inconsistent standards first How unclear expectations frustrate teams over time The concept of “autopilot leadership” from Think First Learned helplessness and what it does to workplace culture The difference between Firefighter leadership and Architect leadership Why avoiding hard conversations creates bigger problems later A practical question leaders should ask themselves regularly:“Am I protecting this relationship, or avoiding discomfort?” How deliberate leaders create clarity without sacrificing compassion Why strong cultures are built through consistency, honesty, and accountability Think First

I grew up shy, introverted, and terrified of public speaking.A bookworm in Hong Kong. A wallflower who couldn't hold a room. A kid who went into investment banking because that's where smart people were supposed to go, not because it was right for me.So I walked away.Professional football. BBC radio. The Premier League. A microphone. A stage.And somewhere along the way, the worst public speaker in the room became one of the most sought-after communication coaches in the world.But here's what I'll tell you: it wasn't talent. It was never talent.It was one conversation with a stranger every single day, for years.What I discovered through football, banking, 15 years on stage, and six years coaching some of the most senior executives on the planet is this: communication is not a gift. It is a skill. And most leaders are operating at seven out of ten of their potential without even realizing it.The expertise is there. The knowledge is there. The years of experience are there.But if you can't make people feel something, none of it lands.I sat down with Nick Day, CEO of JGA Recruitment Group and host of the HR L&D Podcast, for one of the most honest and wide-ranging conversations I've had on communication, leadership, and influence.We go deep on public speaking, the art of listening, why preparation is the only thing that separates great communicators from average ones, and why in a world flooded with AI-generated content, the human touch has never been more valuable.Nick and I unpack the real reason most presentations fail, why following your passion is terrible career advice, what every great leader he's ever interviewed has in common, and the one question you should ask before you build your next deck.This is one of the most practical and honest conversations I've been part of on communication and leadership.I hope it changes the way you speak.Apply to work with me: https://www.michaelxcampion.com/Connect with me: https://www.linkedin.com/in/michaelxcampion/This episode is from the HR L&D Podcast hosted by Nick Day.Connect with Nick: https://www.linkedin.com/in/nickday/Learn more about JGA Recruitment Group: https://jgarecruitment.com/I'm a Hong Kong-born, UK-based professional speaker, executive coach, and corporate trainer with over 15 years of experience on the global stage. Before stepping into this world, I worked in investment banking and played professional football, representing the Hong Kong national team and competing in the Premier League.Today, I help senior leaders and high-performing teams unlock their communication potential. I'm also a Partner and Head of Corporate Training at Quinlan and Associates, working with organizations across Hong Kong, Singapore, London, and the Middle East.My one-line thesis is simple: talent is practice in disguise.(00:00) Why Communication Is the Skill Every Leader Is Missing(01:26) Human First, Not Resource First(02:23) From Banking to Professional Football, Michael's Story(07:56) Talent Is Practice in Disguise(09:35) Curiosity Beats Chasing Passion(15:58) The Communication Gap Most HR Leaders Don't Know They Have(21:07) Preparation Is the Only Thing That Earns Confidence(23:41) The Art of Listening on Stage(40:09) AI and the Rising Value of Human Connection(44:38) Design Emotion, Not Slides

Send us Fan MailYou had the right answer. You knew the numbers cold. You made your case, and ten minutes later, the room shifted toward someone else's version of the same idea. In the debrief, your manager said: you had the right answer, but you did not sound like you knew it. If you have ever been told you need more gravitas, more confidence, or more executive presence without anyone explaining what that actually means, this episode breaks it down into four vocal behaviors you can practice this week.In this episode of Communicate to Lead, Kele Belton goes deep on vocal presence: how you say your words, not what you say. She breaks down the four behaviors that determine whether your voice supports or undermines your message, namely pitch, pace, volume, and intentional pauses, and names the gendered penalty around women's voices. Kele also looks at what the most recent vocal fry research from 2025 and 2026 shows, and it contradicts a decade of leadership advice given to women.This is Part 2 of the four-part Executive Presence Series, following Episode 168 on the visual pillar and the Three Anchors of Embodied Presence. Part 1 covered what your body is doing while you speak. Part 2 covers what your voice is doing with the words.What You Will Learn:The breath technique that settles your pitch in high-stakes moments, so you sound grounded instead of tense, without forcing a lower voice.What the newest vocal fry research reveals about who uses it, so you can stop fixing a voice that may not need fixing.The one moment to slow your pace that makes the whole room calibrate to you instead of talking over you.How to project authority when you are naturally soft-spoken, the way Dr. Lisa Su commands a room without raising her voice.The three exact moments where a three-second pause reads as authority instead of hesitation.When upspeak costs you, and the targeted fix that does not require changing how you naturally speak.Your Action Step:Pick one of the four behaviors and practice it this week:Choose the behavior you suspect is your biggest growth opportunity: pitch, pace, volume, or pauses.Identify one specific high-stakes moment on your calendar where you will deploy it on purpose.Notice what shifts. Optional: record a sixty-second voice memo and listen back once, using the four behaviors as your lens.Mentioned in This Episode:Episode 168: How to Build Executive Presence: 3 Anchors for Women Leaders | Part 1 of 4Book a Leadership Strategy Call (30 minutes, complimentary): https://calendly.com/kele-thetailoredapproach/leadership-strategy-callAbout Your Host:Kele Belton is a communication and leadership facilitator, coach, and consultant who helps high-performing women in middle management build the communication and leadership strategies that get them recognized, sponsored, and promoted.Connect with Kele:•       LinkedIn: https://www.linkedin.com/in/kele-ruth-belton/•       Instagram: https://www.instagram.com/thetailoredapproach/•       Website: https://thetailoredapproach.com

Molly Tschang helps senior executives and leadership teams build chemistry, clarity, and trust. She's the founder of Abella Consulting and the creator of Say It Skillfully®, an acclaimed video series, podcast, and bestselling book focused on making what's hard to say easier. Molly also created LinkedIn Learning's first leadership communication course, Leadership Communication in the Flow of Work. Earlier in her career, she spent more than two decades at Cisco and U.S. Filter, integrating over 80 acquisitions globally. Molly joined host Robert Glazer on the Elevate Podcast to talk about how leaders can build world-class communication skills. Thank you to the sponsors of The Elevate Podcast Shopify: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠shopify.com/elevate⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Framer: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠framer.com/elevate⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Indeed: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠indeed.com/elevate⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ QuickBooks: ⁠⁠⁠⁠⁠⁠quickbooks.com/billpay⁠⁠ Ethos Life: ⁠⁠ethos.com/elevate⁠⁠ Keeper Security: ⁠⁠keepersecurity.com/ELEVATE Learn more about your ad choices. Visit megaphone.fm/adchoices

Why the most damaging leadership problems are rarely the loudest How small tolerated behaviors become cultural standards The hidden cost of waiting too long to address issues Understanding “thinking debt” and how it compounds over time Why reactive leadership narrows long-term vision The difference between Firefighter mode and Architect mode How disengagement and resentment quietly build inside organizations A powerful leadership reframe: “What happens if this pattern continues for another year?” Why systems, not isolated incidents, shape organizational culture How deliberate leaders identify and address problems early before they escalate Reflection questions to help leaders identify their own “slow burn” issues Why resilient cultures are built through consistent, intentional leadership Think First

Today, I'm joined by Robin Dreeke, United States Marine Corp veteran, global behavioral expert, master spy recruiter, and author focused on trust, relationship building, and communication. During his FBI career, Robin spent decades recruiting spies and confidential human sources in some of the highest-pressure situations imaginable. In this episode, Robin and I explore what truly builds trust in conversations and relationships. We talk about the power of non-judgmental curiosity, why great communicators focus more on understanding than convincing, and how humility and empathy create stronger connections both personally and professionally.   This conversation is packed with practical takeaways for leaders, sales professionals, parents, and anyone looking to improve how they connect and communicate with others. Let's dive in. Additional Resources: ► Follow Communispond on LinkedIn for more communication skills tips: https://www.linkedin.com/company/communispond ► Connect with Scott D'Amico on LinkedIn: https://www.linkedin.com/in/scottdamico/ ► Connect with Robin on LinkedIn: https://www.linkedin.com/in/rdreeke/ ►Subscribe to Communicast: https://communicast.simplecast.com/ ► Learn more about Communispond: https://www.communispond.com

How should leaders introduce AI into their companies without creating confusion, resistance, or disconnect inside their teams? In this episode of the Grounding AI Podcast, Donna Peterson shares practical leadership insights on how businesses can approach AI implementation in a way that strengthens communication, improves team alignment, and builds long-term trust. As more companies invest heavily in AI tools, many leaders are realizing the challenge is no longer access to technology. The real challenge is helping teams use AI in ways that improve decision-making, relationships, and business growth. In this episode, you'll learn: Why AI adoption often fails inside organizations How leadership communication impacts AI success The difference between AI usage and meaningful business results Ways to help teams feel more confident using AI tools How executives can create stronger alignment around AI initiatives Why trust and clarity matter more than speed If your company is trying to scale AI adoption while keeping teams connected and productive, this episode offers practical ideas you can apply immediately. Subscribe for weekly conversations on AI leadership, B2B marketing, business growth, and relationship-driven strategy. Listen to more episodes from the Grounding AI Podcast here: https://youtube.com/playlist?list=PLHaiJYXhZ8PD-8NolyFNPeGx7XAK4ZeJt&si=uo0DWXSlQwX5cmFs *** Reach out to dpeterson@worldinnovators.com if you'd like help building a marketing strategy that builds relationships and/or AI training for individuals or full teams.*** Visit www.worldinnovators.com for more resources on building stronger marketing and leadership strategies.*** Subscribe to the Grounding AI podcast for weekly insights into marketing, leadership, and the future of AI.

Send us Fan MailShe was leading her team through one of the most stressful quarters of her career. Layoffs were in the air. She was fighting hard behind closed doors to protect every person who reported to her. And in every team meeting, she said the same thing, with all the conviction she could find: everything is going to be fine.She meant it as protection. Her team heard something else entirely.In this Monday Momentum episode of Communicate to Lead, Kele Belton shares what happens when high-performing women leaders try to shield their teams from uncertainty by offering reassurance they cannot guarantee, and the one communication shift that rebuilds trust and refocuses a team in the middle of a shaky moment.What You Will LearnWhy premature reassurance, even when it comes from a place of care, creates distance with the high-performing team members you most want to keep engaged.The difference between managing your team's emotions and respecting their intelligence, and why one builds trust while the other quietly erodes it.A simple two-part communication move you can use in your next team meeting to name uncertainty directly and anchor your team in what they can own.Your Action StepBefore your next team meeting, write down three things: what you know, what you are still working to find out, and one priority your team can own right now. Open the meeting by saying those three things out loud. Close by inviting your team to come to you individually if they need more.Ready to Go Deeper?Book a complimentary Leadership Strategy Call with Kele to talk through what you are navigating with your team and identify the next move that will steady your leadership in this season.About Your HostKele Belton is a communication and leadership trainer who specializes in helping women leaders develop confidence and impact through strategic communication and practical leadership frameworks.Connect with KeleLinkedIn: https://www.linkedin.com/in/kele-ruth-belton/Instagram: https://www.instagram.com/thetailoredapproach/Website: https://thetailoredapproach.com

The hardest shift in business is learning to lead your team without doing their jobs for them. Christina Cassotis, CEO of the Allegheny County Airport Authority, runs a 6,000-person, 24/7/365 operation where a communication breakdown is both costly and dangerous. She took a struggling, de-hubbed Pittsburgh International and turned it into one of the most celebrated airports in the world, and she did it by mastering how to communicate the WHY behind every decision. If you're a founder who has built your business on doing everything yourself and you're hitting the ceiling, this episode articulates why your ability to communicate a vision your team can execute without you in the room is the number one way to scale with excellence.In this episode of The She Leads Podcast, Adrienne Garland speaks with Christina Cassotis, CEO of the Allegheny County Airport Authority, which operates Pittsburgh International and Allegheny County Airport. Under Christina's leadership, Pittsburgh International became the first major airport in the world powered entirely by a microgrid, an Air Transport World Airport of the Year, and one of Fast Company's most innovative companies.Christina makes the case that communication is not a soft skill. Rather, it is a core leadership skill. Her assertion is backed by her actions during COVID: all-hands calls every Wednesday across three shifts for fourteen months. She also explains what she calls her legacy-first leadership approach and why she has no plans to put AI bots in front of passengers.If you have ever wondered whether your team actually understands what you are trying to build and why you're building it, Christina has spent eleven years answering that question one Wednesday at a time.Chapters:

Send us Fan MailYou walk into the meeting. The room has not started yet. People are still settling in. And in the space of about three seconds, something gets decided about you, before you have said one word. You can have done the work, prepared harder than anyone else, and built a track record that speaks for itself, and still feel like something is missing in how you land in that room. That something has a name. It is executive presence.In this episode of Communicate to Lead, Kele Belton kicks off a brand-new four-part series on executive presence by tackling the question most leadership books never answer clearly: what is executive presence, really, and how do you build it on purpose? Kele reframes executive presence as a set of learnable behaviors, not a personality trait, and walks through the three aspects of communication based on Dr. Albert Mehrabian's foundational research. This is Part 1 of the four-part Executive Presence Series, and the natural next step after the April visibility series (Episodes 160, 162, and 164).What You Will Learn:Why executive presence is a set of learnable behaviors, not a personality trait you either have or do not have.The three aspects of communication, verbal, vocal, and visual, and why the body wins when those aspects conflict.The Three Anchors of Embodied Presence and the behaviors under each: Engagement, Aliveness, and Authority, with concrete practices you can use in your next meetingTwo incredible women leaders to study for two different styles of presence: Kat Cole and Mellody Hobson.Your Action Step:Pick one behavior from the Three Anchors and practice it this week:Choose a single behavior. One. It might be holding eye contact a few seconds longer, planting your feet before you walk into a meeting, or letting a three-second pause sit after you make a point.Use it intentionally in one meeting, one conversation, or one call each day this week.At the end of the week, notice what shifted, even slightly. Optional bonus: record yourself for sixty seconds and watch it back, looking for one strength and one thing to refine.Mentioned in This Episode:Episode 160: How Perfectionism Keeps Women Leaders Invisible | Part 1 of 3Episode 162: Why Your Work Environment May Be Blocking Your Leadership Growth | Part 2 of 3Episode 164: How to Communicate Your Value Before You Feel Ready | Part 3 of 3Episode 151: Naming the Tension in Tough Conversations (Mellody Hobson)About Your Host:Kele Belton is a communication and leadership facilitator, coach, and consultant who helps high-performing women in middle management build the communication and leadership strategies that get them recognized, sponsored, and promoted.Connect with Kele:LinkedIn: https://www.linkedin.com/in/kele-ruth-belton/Instagram: https://www.instagram.com/thetailoredapproach/Website: https://thetailoredapproach.comBook a complimentary Leadership Strategy Call: https://calendly.com/kele-thetailoredapproach/leadership-strategy-call

Andy Freed is Chairman of Virtual, Inc., advising global organizations including Microsoft, Meta, and Google and his company has been named a Best Place to Work for more than a decade. He is a leadership professional keynote speaker, and a business strategy consultant, leveraging my expertise to help organizations and people grow. In the last 35 years, Andy has guided candidates in their runs for state and national office, coached a Division I college sports team, and chaired a hospital board, all while finding the time to catch nearly 100 Bruce Springsteen shows around the world. He also brings a unique twist to leadership conversations in his book, Lead Like The Boss using Bruce Springsteen's leadership style as a framework for building trust, communication and momentum inside teams. For more information, visit https://www.andyfreed.com. 

https://podcasts.apple.com/us/podcast/what-honesty-and-transparency-look-like-to-employees/id1567769910?i=1000721758657 https://podcasts.apple.com/us/podcast/why-local-news-still-matters-and-isnt-dead-yet/id1567769910?i=1000728168401 https://podcasts.apple.com/us/podcast/the-wisdom-of-ignorance/id1567769910?i=1000730729820 Subscribe to our newsletter on LinkedIn: https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7373364855967461376 Check out our website: https://canyouhearmepod.beam.ly/ Thank you for listening to "Can You Hear Me?". If you enjoyed our show, please consider subscribing and leaving a review on your favorite podcast platform.Stay connected with us:Follow us on LinkedIn!Follow our co-host Eileen Rochford on Linkedin!Follow our co-host Rob Johnson on Linkedin!

Send us Fan MailIn this episode, University of Memphis expert Michele Ehrhart joins host Jason Mudd to discuss crisis communication, leadership preparedness, reputation management, and how organizations can navigate high-pressure situations with clarity and confidence.Tune in to learn more!Meet our guest:Our guest is Michele Ehrhart, senior vice president and chief marketing and communications officer at the University of Memphis. Michele is a crisis communications expert with three decades of experience in corporate affairs, executive communications, and PR strategy. Five things you'll learn from this episode:1. Why crisis preparation must happen before a crisis occurs2. How leaders can use “what if” scenario planning to prepare for high-risk situations3. Why silence can be a strategic communication choice depending on context4. How reputation is built slowly but can be damaged quickly during a crisis5. Why defining roles and responsibilities in advance improves crisis response executionQuotables“The day you have a crisis should not be the first day you've thought about what you'll do.” — Michele Ehrhart“Planning the work and working the plan.” — Michele Ehrhart“Silence is a strategy. If the story isn't yours, don't talk about it.” — Michele Ehrhart“The brand is what you put out there; reputation is what they think of you.” — Michele Ehrhart“When PR is at its best, it's building a reputation for your company — just not visibility, but also the reputation. You could have great visibility, but it's not positive.” – Jason MuddIf you enjoyed this episode, please take a moment to share it with a colleague or friend. You may also support us through Buy Me a Coffee or by leaving us a quick podcast review.More About Michele EhrhartMichele Ehrhart is a crisis communications expert with three decades of experience in corporate affairs, executive communications, and PR strategy. After 22 years with FedEx, she now serves as the University of Memphis's senior vice president and chief marketing and communications officer. She is a bestselling author, speaker, and industry expert helping leaders navigate crises with confidence and clarity.Guest's contact info and resources:Michele Ehrhart on LinkedInMichele Ehrhart's websiteGet the “Crisis Compass: How to Communicate When It Matters Most” bookAxia's CrisisPoint serviceAxia's Reputation Restoration serviceAdditional Resources:How to recover from a PR crisis and manage Support the showOn Top of PR is produced by Axia Public Relations, named by Forbes as one of America's Best PR Agencies. Axia is an expert PR firm for national brands.On Top of PR is sponsored by ReviewMaxer, the platform for monitoring, improving, and promoting online customer reviews.

• Why the “I'll just do it” habit feels productive but creates long-term leadership problems • The difference between being the fastest person to solve a problem and the right person to solve it • How leaders unintentionally train teams to become dependent • The hidden cycle of organizational bottlenecks and learned helplessness • Why stepping in too quickly limits strategic thinking across the organization • The shift from reactive firefighting to building thinkers • Coaching questions that encourage ownership and better decision-making • How to scale leadership by multiplying thinking capacity instead of personal effort • Insights from Allison Dunn's book Think First: Stop Being the Bottleneck, Start Building Thinkers • Reflection question: “Where am I stepping in too quickly, and what is that teaching my team?” Think First

To celebrate five years of Can You Hear Me, co-hosts Eileen Rochford and Rob Johnson revisit some of their favorite conversations from the past year — from AI best practices and the future of newsrooms to the power of honesty, transparency, and the wisdom of ignorance. While each episode explores a different topic, they all share one goal: helping leaders become stronger, more effective communicators. Thank you for listening to "Can You Hear Me?". If you enjoyed our show, please consider subscribing and leaving a review on your favorite podcast platform.Stay connected with us:Follow us on LinkedIn!Follow our co-host Eileen Rochford on Linkedin!Follow our co-host Rob Johnson on Linkedin!

We all need refreshers on communication. This podcast reviews basic skills and introduces strategies that leaders can use to raise the bar on their abilities to create meaningful dialogue.

Why “trust takes time” is an incomplete leadership belief Time reveals patterns, it does not create trust The real foundation of trust: consistency in behavior and response How teams evaluate trust through patterns, not words Signs trust is breaking: hesitation, avoidance, filtered communication The impact of inconsistent leadership on team engagement and performance Common leadership gaps: uneven accountability, defensive reactions, shifting expectations Why predictability creates psychological safety The difference between being rigid and being reliable Practical reflection: Where am I being inconsistent without realizing it? How consistent leadership builds high-performing, trust-driven teams Connection to Think First: slowing down reactions to lead with intention Think First

What stops you from speaking up when it matters most?This week on Think Fast Talk Smart, we're featuring a special episode from TED Business. Healthcare leader Sarah Crawford-Bohl offers a practical, compassionate framework to have difficult conversations with clarity and heart — and shows how it can lead to stronger teams and real impact.TED Business is a podcast from TED that offers you a new idea and perspective for any business conundrum — whether you want to learn how to land that promotion, set smart goals, undo injustice at work, or unlock the next big innovation. Every Monday, host Modupe Akinola of Columbia Business School presents the most powerful and surprising ideas that illuminate the business world. After the talk, you'll get a mini-lesson from Modupe on how to apply the ideas in your own life — because business evolves every day, and our ideas about it should, too. Listen wherever you get your podcasts or here.Episode Reference Links:TED Business Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:46) - If Not You, Then Who? (04:01) - The Cost of Silence (05:25) - Avoiding Conflict at Work (06:20) - Why Speaking Up Matters (07:30) - Building Courage Through Practice (08:40) - A Moral Compass for Conversations (12:01) - Handling Tough Feedback (17:41) - QORC Apology Framework (19:31) - Conclusion ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Unleash your Superhuman potential with AI that meets you where you work. Learn more at superhuman.comJoin our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

Simple strategies to think faster, stay authentic, and communicate with confidence. How do you stay genuine without sounding rehearsed? What helps when your thoughts are moving faster than your words? And how can you handle high-pressure moments with more ease?Strong communication isn't about having the right lines ready—it's about being present enough to respond with clarity. In the moment, it's easy to rush, overthink, or lose your structure. But with the right tools, you can slow down, connect, and communicate with intention.In this Ask Matt Anything episode of Think Fast, Talk Smart, Matt Abrahams shares insights from a live session with the Think Fast Talk Smart Learning Community. Through real audience questions, he outlines practical ways to manage nerves, adapt to different situations, and build communication habits that last.Episode Reference Links:Think Fast Talk Smart Learning Community  Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:22) - Email Small Talk (04:59) - Slowing Down Your Thinking (07:09) - Controlling Speaking Pace (09:16) - Authenticity vs. Adapting (13:42) - Scripted Talks (16:34) - Handling No Questions (20:09) - Conclusion ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smartJoin our Think Fast Talk Smart Learning Community and become the communicator you want to be.