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Todd Caponi is a sales strategist, keynote speaker, author, and advisor passionate about elevating the sales profession through behavioral science and transparency. A three-time author—including The Transparency Sale and The Transparent Sales Leader—Todd helps organizations rethink how they sell, negotiate, and lead by building trust through honesty rather than perfection.Blending his fascination with decision science, sales methodology, and learning theory, Todd works with customer-facing teams to create more confident, frictionless B2B buying experiences. Through speaking, teaching, and advising, he equips leaders and sales professionals with simple, practical frameworks that drive stronger relationships, better outcomes, and long-term growth.SHOW SUMMARYIn this episode of the Selling from the Heart Podcast, Larry Levine and Darrell Amy welcome sales strategist, author, and transparency advocate Todd Caponi to explore why trust should never disappear when negotiations begin.Drawing from his latest book, The Four Levers of Negotiation, Todd challenges traditional negotiation tactics that often turn collaborative sales conversations into adversarial battles. He explains that while sales professionals spend months building credibility and trust, many unknowingly undermine those relationships the moment pricing discussions begin.Todd introduces a practical framework built around four universal business drivers—volume, timing of cash, length of commitment, and timing or predictability of the deal. By helping buyers understand the true factors that influence pricing, sales professionals can negotiate transparently, trade value instead of giving away discounts, and create outcomes that benefit both parties.The conversation dives into behavioral science, decision-making, confidence in pricing, and why transparency consistently outperforms manipulation. Whether you're negotiating enterprise contracts or everyday business agreements, this episode provides a modern, trust-centered approach to creating win-win outcomes while strengthening long-term customer relationships.KEY TAKEAWAYSTransparency creates stronger outcomes in sales, leadership, negotiations, and customer relationships.Many salespeople build trust throughout the sales cycle only to abandon it during negotiation.Every B2B pricing discussion is influenced by four key factors: volume, payment timing, contract length, and deal predictability.Buyers are less likely to push aggressively for discounts when they understand the rationale behind pricing.Negotiation works best when both sides openly collaborate rather than hide information and play games.HIGHLIGHT QUOTESTransparency sells better, leads better, negotiates better, and creates stronger customer advocates than pretending to be perfect.We spend months building trust with our buyers. Why would we risk losing it the moment the negotiation begins?The best negotiations don't feel like battles. They feel like two sides working together to create value.Every pricing conversation is driven by four simple levers: volume, timing of cash, length of commitment, and deal predictability.The minute you give away a concession for free, you diminish its value—and your own.ADDITIONAL RESOURCESExplore the secrets of heart-centered leadership and thriving workplace cultures with Culture from the Heart Podcast! Nominate a visionary CEO at www.culturefromtheheart.com!Listen to Larry Levine's Bestselling Book: Selling in a Post-Trust World! Now available on Audible! Transform your sales approach with insights that matter.  Subscribe to The Selling from the Heart Podcast Youtube Channel! Stay updated with the latest episodes and leadership tips: Selling from the Heart YouTubeGet Your Daily Dose of Inspiration:Click Here for Your Daily Dose

Guest BioJulie Fishman is the Partner and General Manager for the U.S. at Adventures Overland, where she is leading the expansion of guided driving expeditions for American travelers. With more than 25 years of experience in corporate leadership, Julie built her career around delivering exceptional customer experiences—an approach she now brings to the world of adventure travel.Her passion for exploration began early, shaped by immersive international travel and a lifelong curiosity about the world. Today, she combines that global perspective with hands-on experience as an off-road enthusiast and active member of a 4×4 community. Through her work, she helps travelers experience remote destinations in a unique way—behind the wheel, in small groups, and fully supported by expert logistics.Julie is driven by the moments that surprise and delight her guests, constantly striving to exceed expectations and create meaningful, shared experiences. By introducing Adventures Overland to the U.S. market, she is opening the door for more travelers to discover the joy of the journey—not just the destination.Show SummaryIn this episode of the Big World Made Small Adventure Travel Podcast, host Jason Elkins speaks with Julie about her journey from corporate executive to adventure travel leader—and how she's helping bring a completely new style of travel to the U.S. market.Julie shares how Adventures Overland creates fully supported, small-group driving expeditions across some of the most remote and culturally rich regions in the world. From navigating the deserts of Morocco to crossing the Mongolian steppe, these trips allow travelers to take the wheel while leaving the logistics to a highly experienced team. The result is a stress-free road trip that blends adventure, culture, and connection.The conversation also dives into Julie's personal story—from early life-changing travel experiences to building a career in tech and marketing, and ultimately finding her way back to travel in a meaningful way. Along the way, she reflects on leadership, mindset, and the power of choosing a path that aligns with both passion and purpose. Big World Made Small guest features are invitation-only and selected based on story, experience, and fit with the show. Some guests support the show through paid production features, cross-promotion, referrals, or other partnerships. This helps keep the show free of third-party ads and interruptions while keeping the focus on real, story-driven conversations.Learn more about the Big World Made Small Podcast and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.

Guest BioAndrew Lamb is the founder of Wales Outdoors, a premier guided hiking and touring company showcasing the landscapes, history, and hidden gems of Wales. With more than 30 years of experience as an outdoor professional, Andrew began his journey pioneering mountain bike guiding in the Brecon Beacons before evolving his business into a full-service adventure travel operation focused on immersive walking tours.A certified Mountain Leader and Green Badge Tourist Guide, Andrew combines deep local knowledge with formal training to deliver meaningful, responsible travel experiences. His work is rooted in sustainability and a passion for connecting visitors to Wales in an authentic way. Beyond guiding, Andrew has played an active role in shaping regional tourism, contributing to environmental initiatives, leading community programs, and supporting collaboration across the outdoor industry.His career reflects a lifelong commitment to the outdoors, education, and creating experiences that leave a lasting impression on travelers while protecting the landscapes they explore.Show SummaryIn this episode of the Big World Made Small Adventure Travel Podcast, host Jason Elkins speaks with Andrew Lamb, founder of Wales Outdoors, about building a decades-long career in adventure tourism and the evolution of travel in Wales.Andrew shares how his early experiences in outdoor education shaped his path into guiding, eventually leading him to launch one of Wales' most established hiking and touring companies. He reflects on the shift from multi-activity adventure offerings to a more focused, sustainable model centered on guided hikes and cultural tours, as well as the impact of technology in making independent travel and small-group experiences more accessible.The conversation also explores changing traveler behavior, from the rise of international visitors and content creators to the challenges of overcrowding at popular destinations. Andrew offers a thoughtful perspective on sustainable tourism, guiding philosophy, and how operators can balance business success with environmental responsibility and meaningful guest experiences. Big World Made Small guest features are invitation-only and selected based on story, experience, and fit with the show. Some guests support the show through paid production features, cross-promotion, referrals, or other partnerships. This helps keep the show free of third-party ads and interruptions while keeping the focus on real, story-driven conversations.Learn more about the Big World Made Small Podcast and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.

Craig Klein is the Founder and CEO of SalesNexus, a CRM and sales automation platform built to help small and mid‑sized businesses grow more revenue through better follow‑up, stronger relationships, and smarter sales processes. With deep experience in sales, marketing, and technology, Craig has spent his career helping organizations streamline their sales functions while keeping the human connection at the core of every customer interaction.He is known for his practical approach to relationship‑based selling and his ability to translate complex systems into tools that empower teams to close more deals, nurture customers long‑term, and scale with intention. Craig regularly shares insights on sales strategy, CRM best practices, and creating cultures that support consistent performance and meaningful client engagement.SHOW SUMMARYIn this episode of the Selling from the Heart Podcast, Larry Levine and Darrell Amy sit down with Craig Klein to explore how AI and sales technology can strengthen authentic, relationship-driven selling rather than replace it.Craig shares how his perspective on sales evolved from chasing transactions to focusing on service, trust, and long-term relationships. Together, they unpack the rapid evolution of CRM and AI tools, discussing why human connection still matters most—especially in high-value, complex sales environments where trust and credibility drive decisions.The conversation dives into practical ways AI can support sales teams through smarter follow-up, onboarding, coaching, meeting preparation, and workflow automation. Craig also explains how organizations can use AI to eliminate “forgotten deals,” improve consistency, and free sales professionals from administrative tasks so they can spend more time building meaningful customer relationships.If you've wondered how to embrace AI without losing the heart of selling, this episode offers a grounded and practical roadmap for using technology to become more human—not less.KEY TAKEAWAYSAI and CRM tools should support authentic relationship-building, not replace human connectionHigh-trust, high-value sales still depend on real conversations and credibilityOne of AI's biggest opportunities is recovering missed follow-ups and forgotten dealsThe best sales technology removes busywork so salespeople can spend more time with customersIncremental daily improvements create stronger long-term sales performance than occasional major overhaulsAI-powered systems can streamline proposals, scheduling, onboarding, and customer communicationThe future of sales technology is “agentic AI,” where systems proactively assist salespeople behind the scenesContext-driven AI becomes significantly more powerful when connected to CRMs, contracts, proposals, and operational systemsHIGHLIGHT QUOTESTechnology should help you connect and have better conversations—not get in the way of them.The best salespeople understand that relationships still win. Great technology simply helps you focus more on people.Give before you ask. That mindset opens doors that go far beyond money.Nobody spends half a million dollars on a major purchase without building trust with someone first.AI should enhance the relational strength we already have with our customers—not replace authenticity.ADDITIONAL RESOURCESExplore the secrets of heart-centered leadership and thriving workplace cultures with Culture from the Heart Podcast! Nominate a visionary CEO at www.culturefromtheheart.com!Listen to Larry Levine's Bestselling Book: Selling in a Post-Trust World! Now available on Audible! Transform your sales approach with insights that matter.  Subscribe to The Selling from the Heart Podcast Youtube Channel! Stay updated with the latest episodes and leadership tips: Selling from the Heart YouTubeGet Your Daily Dose of Inspiration:Click Here for Your Daily Dose

Guest BioMatt Hoffman-Beals is the founder of Breaking Away Adventures, an experience-driven motorcycle touring company focused on community, exploration, and personal growth. An adventure-driven entrepreneur and lifelong traveler, his journey has taken him from a career in hospitality and event management to the open road on two wheels. After more than 20 years creating memorable experiences in fast-paced environments, Matt shifted his focus toward a life centered on exploration, connection, and freedom. Drawing from a nomadic upbringing and a deep love for motorcycles, he built Breaking Away Adventures to bring riders together through off-road journeys designed to challenge, inspire, and connect. His approach blends adventure with inclusivity, encouraging riders of all backgrounds to discover confidence, connection, and joy on the road less traveled.Show SummaryIn this episode of the Big World Made Small Adventure Travel Podcast, host Jason Elkins speaks with Matt about the path that led him from a life in hospitality to building a purpose-driven motorcycle adventure company. Matt shares how his early experiences with travel and discovery shaped his worldview and ultimately pushed him to pursue a more adventurous, community-focused lifestyle.The conversation explores how Breaking Away Adventures goes beyond traditional motorcycle touring by emphasizing inclusivity, shared experience, and personal growth. Matt discusses the power of bringing people together in challenging outdoor environments, where riders not only explore rugged terrain but also form meaningful connections and build confidence. He also opens up about the mental health benefits of adventure travel and the importance of creating spaces where people feel welcomed and supported.Listeners will also gain insight into what it takes to start and grow an adventure-based business, as Matt reflects on the importance of authenticity, passion, and starting small. His story offers both inspiration and practical perspective for anyone looking to turn their love of adventure into something bigger. Big World Made Small guest features are invitation-only and selected based on story, experience, and fit with the show. Some guests support the show through paid production features, cross-promotion, referrals, or other partnerships. This helps keep the show free of third-party ads and interruptions while keeping the focus on real, story-driven conversations.Learn more about the Big World Made Small Podcast and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.

Guest BioYvonne Halling is a hospitality business coach, consultant, and founder of Bed and Breakfast Coach, where she helps independent accommodation owners transform the way they run and grow their businesses. After spending 17 years operating her own bed and breakfast in France's Champagne region, Yvonne evolved what began as a modest side venture into a highly profitable operation generating over €100,000 annually from just four rooms—without relying on online travel agencies.Today, she works with hospitality entrepreneurs around the world through her B&B Money Maker Business Transformation Program, guiding them to increase revenue, reduce dependency on third-party platforms, and create more freedom in their day-to-day operations. Her clients regularly see significant growth while simplifying their workload and strengthening direct relationships with their guests.Yvonne is a multi-award-winning hospitality professional known for her practical, results-driven approach. She is passionate about restoring independence to small business owners, helping them reclaim control of their bookings, and positioning their properties as vital hubs within their local communities. Through her work, she empowers hosts to embrace modern tools while staying rooted in authentic, human-centered hospitality.Show SummaryIn this episode of the Big World Made Small Adventure Travel Podcast, host Jason Elkins speaks with Yvonne about her evolution from running a small bed and breakfast in France to becoming a global coach for independent hospitality entrepreneurs. She shares how she transformed her own property into a high-performing business without relying on online travel agencies, proving that small operations can thrive with the right strategy.The conversation dives into the growing reliance on platforms like Airbnb and Booking.com, and how that dependence can erode both profit margins and brand identity. Yvonne explains why direct bookings are essential for long-term sustainability and how business owners can regain control of their customer relationships.She also emphasizes the importance of authentic connection in hospitality, showing how personalized guest experiences and strong ties to the local community can set independent businesses apart. This episode offers practical insights for hosts who want to build a more profitable, meaningful, and self-directed business. Learn more about the Big World Made Small Podcast and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.

Jennifer Langton is an expert in transformational leadership who bridges bold innovation with human impact. As the former Senior Vice President of Player Health and Innovation at the NFL, Jennifer pioneered the league's first injury reduction strategy, achieving a groundbreaking 25% concussion reduction through initiatives like the Digital Athlete, developed in partnership with AWS.Her business acumen is just as impressive: she restored profitability as North America CFO for Atari, and led a revenue-boosting RFP at the NFL that delivered a 220% increase in the league's apparel portfolio.Jennifer's leadership is defined by her CTG Methodology, Connect, Trust, Grow, a framework for navigating high-stakes environments with clarity and heart. An NYU Stern MBA and AWS Women of the Cloud honoree, Jennifer embodies results-driven leadership powered by purpose, people, and progress.SHOW SUMMARYIn this episode of Selling from the Heart Podcast. Larry Levine and Darrell Amy are joined by Jennifer Langton, former SVP of Player Health and Innovation at the NFL, who led the league's first injury-reduction strategy and helped drive a 25% reduction in concussions, including work on the AWS-partnered Digital Athlete. Langton explains her CTG methodology, connect, trust, grow, emphasizing authentic connection to overcome resistance to change, trust built through leadership and data to scale beyond pilots, and growth through iterative wins. She shares how purpose rooted in personal adversity fueled her leadership, how aligning personal mission with organizational priorities creates transformation, and why technology and AI require a “human path” for adoption by building with, not for, stakeholders.KEY TAKEAWAYSAuthentic connection must come before trust , and trust must come before growth. Skip one, and the whole framework breaks.Your personal "why" is your most powerful sales asset. Aligning your purpose to your client's or organization's greatest need creates unstoppable momentum.You don't need to be the expert , you need to connect the experts. Leadership and sales are about asking the right questions and keeping everyone aligned to one mission.Build with people, not for them. Co-creation drives adoption; top-down mandates don't.Data empowers people, it doesn't replace them. The human path to adoption is just as critical as the technical solution.Adversity can become your superpower. Lived experience creates authentic credibility that no credential can replicate.HIGHLIGHT QUOTESIf you don't connect, your stakeholders will resist. If you skip trust, what you're building will never scale beyond a pilot.Technical playbooks don't create change, people do.People follow the version of you that's true.We built with, and not for, them. That's how we empowered them.Every time an injury was predicted or prevented, it was me winning back a piece of myself.ADDITIONAL RESOURCESExplore the secrets of heart-centered leadership and thriving workplace cultures with Culture from the Heart Podcast! Nominate a visionary CEO at www.culturefromtheheart.com!Listen to Larry Levine's Bestselling Book: Selling in a Post-Trust World! Now available on Audible! Transform your sales approach with insights that matter.  Subscribe to The Selling from the Heart Podcast Youtube Channel! Stay updated with the latest episodes and leadership tips: Selling from the Heart YouTubeGet Your Daily Dose of Inspiration:Click Here for Your Daily Dose

Guest BioMark Phillips is the Founder of Nomad Stays, a platform created to help digital nomads find comfortable, reliable accommodations built for long-term remote work and travel. A tech-driven entrepreneur and global business leader, Mark has spent years building ventures and relationships at the intersection of technology, hospitality, and international travel.Across an entrepreneurial career spanning tech and travel, Mark has explored more than 100 countries and developed an unusually broad global network—connecting with everyone from local traders in remote regions to senior business and government leaders. That experience has shaped his understanding of what modern travelers need when they're living and working on the road.Since 2015, Mark has lived as a full-time digital nomad, running businesses while traveling continuously and relying on remote collaboration as the norm. Through Nomad Stays, he's focused on making long-term travel feel more stable and livable by helping nomads find spaces that support productivity, comfort, and a genuine sense of home.Show SummaryIn this episode of the Big World Made Small Adventure Travel Podcast, host Jason Elkins speaks with Mark Phillips about the fast-growing digital nomad lifestyle and the hospitality gaps that many remote workers encounter when they travel long-term.Mark shares what inspired him to create Nomad Stays and why traditional short-stay accommodations often miss the mark for nomads who need reliable Wi-Fi, functional workspaces, and the comforts that make a place feel livable for weeks or months at a time. He also explains how longer stays change pricing, expectations, and the kinds of services that hosts should consider offering.The conversation goes beyond logistics into the lifestyle itself—how technology enables full-time travel, why community matters when you're constantly on the move, and what it takes to stay adaptable and healthy while building a location-independent life around the world. Learn more about the Big World Made Small Podcast and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.

Guest BioLindsay Nieminen is the co-founder and owner of Amman Food Tours, a culinary experience company based in Jordan's capital, and the travel writer behind the blog Carpe Diem OUR Way. She has been exploring and documenting Jordan since 2016. After repeatedly returning to the same local cafés, bakeries, and family-run restaurants in Amman, she began envisioning a way for visitors to experience the city through its food and the people who make it. That vision became reality in 2022 when she and her Jordanian partner launched Amman Food Tours, creating immersive culinary experiences that introduce travelers to the stories and traditions behind Jordanian cuisine.Through her work, Lindsay focuses on fostering meaningful cultural exchange while supporting greater opportunities for women within Jordan's tourism industry. Her partnership with local guide Jumana helps bring this mission to life, giving guests an authentic look at Amman's vibrant food culture while amplifying voices that are often underrepresented in the sector.Show SummaryIn this episode of the Big World Made Small Adventure Travel Podcast, host Jason Elkins speaks with Lindsay about her journey from a traditional corporate career into the world of travel writing and tourism entrepreneurship in Jordan. What began as a passion for exploring local restaurants and sharing stories online eventually evolved into building a food tour company dedicated to connecting travelers with the culture and communities of Amman.Lindsay reflects on how travel reshaped her personal and professional life, opening the door to new opportunities and relationships while inspiring her to create experiences that go beyond typical sightseeing. She also shares the personal stories behind launching Amman Food Tours and the lessons she learned while building a business in a foreign country.The conversation also explores the broader cultural context of travel in Jordan, including gender dynamics within the tourism industry, how local communities navigate global and regional challenges, and what travelers should know about visiting the Middle East today. Through food, storytelling, and community partnerships, Lindsay's work highlights the powerful role travel can play in fostering connection and understanding. Learn more about the Big World Made Small Podcast and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.

Joel Zeff is a dynamic keynote speaker, work culture expert, improvisational humorist, and author who brings energy, humor, and practical insight to every stage. For more than 25 years, Joel has delivered over 2,500 presentations that blend improvisation with actionable business lessons around teamwork, leadership, collaboration, and change.Known for his highly interactive keynotes, Joel engages audiences through playful improv exercises that reinforce a powerful message: organizations thrive when people feel supported, appreciated, and connected. From Wells Fargo and Samsung to KPMG and even the IRS, Joel has helped companies across industries build more joyful, resilient, and high-performing cultures.SHOW SUMMARYIn this episode of the Selling from the Heart Podcast, Larry Levine and Darrell Amy are joined by keynote speaker and work culture expert Joel Zeff to discuss how joy, presence, and positive support create stronger sales cultures and better performance.Joel explains that “selling from the heart” means genuinely helping others succeed and bringing passion into every interaction. Drawing from his background in improvisation, he shares why embracing change, staying flexible, and choosing how we respond to challenges are essential skills for sales professionals and leaders alike.The conversation highlights how leaders cultivate passion—not by demanding it, but by creating environments built on ownership, appreciation, celebration, and support. Joel also emphasizes the importance of being fully present in conversations, especially in a distracted world where attention is rare and deeply valuable. Packed with practical wisdom and humor, this episode is a powerful reminder that positivity, persistence, and connection fuel lasting success.KEY TAKEAWAYSSelling from the heart means helping others succeed, not simply closing deals.Passion grows in environments built on ownership, appreciation, and positive support.Change is constant—success depends on how you choose to respond to it.Improv teaches two powerful sales lessons: stay present and never quit.Positive support and recognition directly improve culture and performance.Presence and listening strengthen trust and connection in every interaction.Persistence and adaptability are critical to long-term sales success.Joyful cultures create more engaged, committed, and resilient teams.HIGHLIGHT QUOTESSelling from the heart is answering the question: How do I help the people around me be successful?I only control how I react to what happens.You can make mistakes. You just can't give up.It's my job as a sales leader to create the foundation for passion.The best present you can give somebody is your presence.ADDITIONAL RESOURCESExplore the secrets of heart-centered leadership and thriving workplace cultures with Culture from the Heart Podcast! Nominate a visionary CEO at www.culturefromtheheart.com!Listen to Larry Levine's Bestselling Book: Selling in a Post-Trust World! Now available on Audible! Transform your sales approach with insights that matter.  Subscribe to The Selling from the Heart Podcast Youtube Channel! Stay updated with the latest episodes and leadership tips: Selling from the Heart YouTubeGet Your Daily Dose of Inspiration:Click Here for Your Daily Dose

Guest BioAlexander Souri is the founder and executive director of Relief Riders International, an organization he launched in 2004 to combine adventure travel with meaningful humanitarian work. Through Relief Riders, Alexander designs and leads horseback-based missions that deliver medical care, educational programs, and community support to remote villages where access to services is limited. The organization brings together travelers, volunteers, and local partners to create journeys that provide both cultural immersion and tangible aid to underserved communities.Before founding Relief Riders International, Alexander worked as a producer in theater, film, and large-scale special events. His career included involvement in major productions such as The Matrix, X-Men, End of Days, and Back to the Future: The Ride, along with directing commercial and industrial film projects internationally, including work in Beijing. His background in storytelling, logistics, and production now informs the way he organizes complex humanitarian expeditions in remote environments.Born in New York City to a French mother and an Indian father, Alexander grew up with a deeply international perspective. He attended boarding school in the foothills of the Himalayas in India and later studied at an international high school in Sophia Antipolis in southern France before graduating from Simon's Rock of Bard College in Massachusetts. These cross-cultural experiences helped shape his worldview and inspired the mission behind Relief Riders International—creating opportunities for travelers to experience adventure while contributing to positive change in communities around the world.Show SummaryIn this episode of the Big World Made Small Adventure Travel Podcast, host Jason Elkins speaks with Alexander Souri, the founder of Relief Riders International. Alexander shares the story of how his career shifted from film and theater production into humanitarian work after a personal turning point led him to seek a more meaningful path. What began as a search for purpose eventually grew into an organization that delivers aid to remote communities through horseback-based relief missions.Alexander reflects on his internationally shaped upbringing, including formative years spent in Afghanistan, India, and France. These experiences helped shape his cultural identity and gave him a broader understanding of the world at an early age. The conversation explores how these influences, along with the challenges of navigating family expectations and career transitions, ultimately guided him toward creating a mission-driven organization.Jason and Alexander also discuss the unique model behind Relief Riders International, where adventure travel meets humanitarian service. By traveling on horseback into isolated areas of India, Turkey & Ecuador, teams are able to bring medical camps, educational support, and other critical programs to villages that often lack access to basic services. Along the way, Alexander reflects on lessons about burnout, resilience, family relationships, and how travel and exploration often become powerful catalysts for personal growth and self-discovery. Learn more about the Big World Made Small Podcast and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.

Guest BioLucinda Rome is the Founder and Managing Director of Ganders Travel, a bespoke travel company specializing in journeys throughout East and Southern Africa and the Indian Ocean. Her deep connection to Africa began nearly twenty years ago when she climbed Mount Kilimanjaro for charity and followed it with a safari in Kenya's Masai Mara. What started as a single adventure quickly became a defining turning point in her life and career.Soon after that first trip, Lucinda moved to Zambia to work in remote bush camps. What was meant to be a five-month experience turned into four formative years working with two of the country's leading safari operators. After an unexpected injury brought her back home, she redirected her expertise into designing tailor-made African journeys. Drawing on extensive firsthand knowledge and continued travel throughout the continent, she now creates highly personalized itineraries that reflect both the diversity of Africa and the individual goals of each traveler.Show SummaryIn this episode of the Big World Made Small Adventure Travel Podcast, host Jason Elkins speaks with Lucinda about her journey from early guiding roles to becoming a specialist in African travel and the founder of Ganders Travel. She shares how climbing Kilimanjaro and experiencing safari life firsthand shaped her understanding of what makes travel transformative rather than transactional.Lucinda offers an honest look at the realities of climbing Kilimanjaro, explaining why success on the mountain depends as much on mindset as it does on fitness. She discusses the critical role of acclimatization, the importance of experienced guides, and the team dynamic that develops during high-altitude treks. Drawing from her years managing safari camps in Zambia, she also reflects on the immersive sensory elements of African travel—from the sounds of wildlife after dark to the distinctive scents of the bush.The conversation also explores the art of bespoke itinerary design. Lucinda explains why understanding a client's motivations, expectations, and travel style is essential to creating meaningful experiences. Whether focused on wildlife photography, culinary discovery, or cultural connection, she emphasizes that thoughtful planning is what turns a trip into a lasting memory. Learn more about the Big World Made Small Podcast and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.

Joe Roberts, known as the “Skid Row CEO”, transformed his life from homelessness and addiction on the streets of Vancouver into becoming a successful business executive, author, and internationally recognized speaker.His journey has been featured in Forbes, CBC, and numerous global platforms. Joe is the author of four books and the founder of The Push for Change, a 17-month walk across North America (averaging 35,000 steps per day) to raise awareness and funds for youth homelessness—helping drive meaningful change in federal support programs.Through powerful storytelling and lived experience, Joe inspires individuals and organizations to reframe adversity, unlock potential, and lead with empathy. His keynotes are consistently described as life-changing, leaving audiences with a renewed sense of purpose and possibility.SHOW SUMMARYIn this episode of the Selling from the Heart Podcast, Larry Levine and Darrell Amy are joined by Joe Roberts to explore the transformative power of empathy, resilience, and human connection. Joe shares how a simple conversation on a park bench changed the trajectory of his life, sparking a journey from addiction and homelessness to leadership and impact.He defines selling from the heart as seeing potential in others before they can see it in themselves. Joe introduces his AIR model (Action, Inspiration, Roadblocks), explaining that resilience is not about feeling strong, but about taking action despite negative emotions.The conversation highlights how internal barriers like self-doubt and perfectionism often limit growth, while consistent action and belief unlock potential. This episode is a powerful reminder that sales and leadership are ultimately about helping others and that even small moments of connection can change lives.KEY TAKEAWAYSPurpose makes authentic selling natural, when your work aligns with meaning, trust follows.Qualification is a time management strategy, not just a sales process.Sales optimism can become a liability when it blinds you to disqualifying signals.The Three Whys—Why buy? Why now? Why us?—help determine if a deal is real.Your champion must be able to sell internally on your behalf.No decision is often your biggest competitor.Great salespeople qualify early to avoid wasting time on false opportunities.HIGHLIGHT QUOTES“Find your purpose, match it with your job, and then you'll be selling from the heart.”  “Our time is limited and is the most precious asset we have as salespeople.”  “We can deceive ourselves by not responding truthfully—the best way is to ask the customer.”  “If the economic buyer asks why they should buy from you—how solid is your answer?”  “What is the cost of doing nothing? If the answer is nothing, then the deal is not qualified.” ADDITIONAL RESOURCESExplore the secrets of heart-centered leadership and thriving workplace cultures with Culture from the Heart Podcast! Nominate a visionary CEO at www.culturefromtheheart.com!Listen to Larry Levine's Bestselling Book: Selling in a Post-Trust World! Now available on Audible! Transform your sales approach with insights that matter.  Subscribe to The Selling from the Heart Podcast Youtube Channel! Stay updated with the latest episodes and leadership tips: Selling from the Heart YouTubeGet Your Daily Dose of Inspiration:Click Here for Your Daily Dose

Guest BioLinda McCall is the co-founder of Nomad Stays, a global accommodation platform designed specifically for digital nomads seeking community-driven, longer-stay experiences. Raised in the remote outback of Australia's Northern Territory, Linda grew up dreaming of faraway places—though she never imagined her journey would include serving as an international first-class flight attendant, working with the Saudi Royal Family, or building a global travel brand. With a professional background that includes Qantas and the Australian Air Force, Linda brings discipline, adaptability, and a deep understanding of global travel to her entrepreneurial work. A lifelong adventurer at heart, she has solo motorcycled across the United States and even taken to the skies in hot air balloons—always saying yes to the next bold experience.Show SummaryIn this episode of the Big World Made Small Adventure Travel Podcast, host Jason Elkins speaks with Linda McCall, co-founder of Nomad Stays, about building a hospitality platform designed to serve the rapidly growing digital nomad community.Linda shares how her global travel career and military background shaped her entrepreneurial mindset, ultimately leading her to co-create a booking platform that solves real-world challenges remote workers face. From inconsistent accommodations to a lack of community connection, Nomad Stays was built to bridge the gap between traditional travel booking sites and the unique needs of location-independent professionals.The conversation also explores how the company adapted during the COVID-19 pandemic, the importance of networking and relationship-building in business, and why embracing change is essential for long-term success. Linda's story is one of resilience, bold decision-making, and the power of saying “yes” to new opportunities. Learn more about the Big World Made Small Podcast and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.

Guest BioKeren Mikva is the Director of Alpengirl, an outdoor adventure program dedicated to empowering young women through immersive experiences in nature. Originally from Chicago, Keren discovered her love for the outdoors during summers spent at sleepaway camp in the Berkshires of Massachusetts. After earning a B.A. in Political Science from Stanford University, she realized her path lay far beyond the world of politics. She booked a one-way ticket to New Zealand, setting off on a journey that ultimately led her into a career in outdoor guiding.Over the past decade, Keren has built a diverse resume leading whitewater rafting expeditions, hiking and biking tours, and multi-adventure trips around the globe. She has guided on the Snake River in Wyoming and the Rio Grande in New Mexico, led cycling adventures through Croatia and New Zealand, and coordinated trips across Yellowstone and Grand Teton National Parks. Now based in Bozeman, Montana, she continues to explore the Mountain West while shaping meaningful outdoor experiences for the next generation.With a Master's Degree in Sustainability in the Outdoor Industry from the University of Colorado Boulder, Keren brings both passion and purpose to her leadership at Alpengirl. She is deeply committed to mentorship, environmental stewardship, and creating supportive spaces where girls can build confidence, resilience, and a lifelong connection to the outdoors.Show SummaryIn this episode of the Big World Made Small Adventure Travel Podcast, host Jason Elkins speaks with Keren about her journey from suburban Chicago to directing one of the country's most inspiring outdoor programs for girls. She shares how early camp experiences shaped her love of adventure and how years of guiding around the world prepared her to lead and mentor young women in the outdoors.The conversation dives into what makes Alpengirl unique — from skill-building backcountry trips to thoughtfully designed mother-daughter adventures that strengthen family bonds. Keren explains how the program focuses on empowerment rather than competition, creating a supportive environment where girls can challenge themselves, learn practical outdoor skills, and discover their own strength.Jason and Keren also discuss the realities of guiding, the importance of communication with families, and why outdoor education plays such a critical role in personal growth. At its core, Alpengirl is about building confidence, community, and connection — all through the transformative power of adventure.Key Takeaways✓ Alpengirl creates outdoor experiences designed specifically to build confidence in young women.✓ Early exposure to adventure can shape lifelong passions and career paths.✓ Mother-daughter trips provide meaningful opportunities for connection outside everyday routines.✓ Skilled, compassionate guides are essential to fostering a positive camp culture.✓ Learning practical outdoor skills helps girls develop independence and resilience.✓ Group adventure travel comes with challenges that ultimately strengthen teamwork and leadership.✓ Clear communication with parents supports camper success and trust.✓ Outdoor programs can be empowering without being wilderness therapy.✓ A supportive, fun environment makes the outdoors more accessible to all experience levels.✓ Adventure travel can be a powerful catalyst for personal growth at any age. Learn more about the Big World Made Small Podcast and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.

Maryann Bell is the leader of the advisory practice at Wingspan Legacy Partners, where she works with multi-generational families to design governance structures, ownership frameworks, and policies that preserve both enterprise value and family relationships over time. With a unique ability to navigate the intersection of ownership, leadership, and legacy, she has previously joined the Disruptive Successor Show to discuss the importance of prenuptial agreements as governance tools and how families can tackle difficult conversations around money, succession, and ownership without damaging relationships. Known for her global perspective — working with families across Latin America, India, Asia, and beyond — Maryann brings clarity to some of the most emotionally charged issues in family business, helping families shift from default patterns of equal treatment to structures that are truly fair, merit-based, and built to endure across generations.SHOW SUMMARYIn this episode, Jonathan Goldhill is joined by a family business advisor Maryann Bell of Wingspan Legacy Partners to discuss why “fair” should not automatically mean “equal” in family business ownership, especially when contributions differ. They explain how equal ownership can breed resentment, disengagement, and distort incentives, undermining a meritocratic culture, and argue for aligning ownership, compensation, and decision-making with contribution, responsibility, and stewardship while keeping family love separate from business rules. Bell describes tools such as sweat equity pools, distribution policies for minority non-operators, codes of conduct, employment policies, compensation committees, advisory boards, and separating family meetings from business governance. She shares a $2B family case where misaligned ownership created next-generation tension and highlights cultural differences, the role of trusted external advisors, “principles before lawyers,” and engaging the “rising gen” through values, literacy, and entrepreneurial pathways.KEY TAKEAWAYSFair ≠ Equal: Equal ownership feels safe but often creates resentment, misaligned incentives, and long-term conflict — especially when contributions differ.Love can be equal; ownership should reflect contribution, responsibility, and stewardship.Sweat equity programs are a powerful tool to reward owner-operators and increase their ownership percentage over time.Non-operating family members can hold minority ownership, but should be informed owners — not controlling ones.Governance must evolve as the business and family grow; a kitchen-table discussion is not a board meeting.Start with principles, not lawyers — align on ownership goals before drafting legal documents.External advisors help depersonalize difficult conversations and create space for honest, structured dialogue.The rising generation needs a clear pathway — career policies, merit-based advancement, and ownership incentives act as a magnet for talent within the family.QUOTES"The love can be equal — and it can be channeled in equalized ways. In no way is this a disruption of how you feel about the family member." — Maryann Bell"Authority, decision making, and value creation — the merit that the entire family benefits from — is often driven by one individual." — Maryann Bell"Equal is easy. Fair requires leadership." — Jonathan Goldhill"Families grow faster than businesses, and therefore you need to have an evolution of your governance." — Maryann Bell"You gotta take off that family hat and put on the business stewardship hat." — Maryann Bell"An external advisor frames it in a way that depersonalizes it and structures it to create that culture of meritocracy." — Maryann BellConnect and learn more about Maryann Bell.https://www.linkedin.com/in/maryann-bell-1212074/If you enjoyed today's episode, please subscribe, review, and share with a friend who would benefit from the message. If you're interested in picking up a copy of Jonathan Goldhill's book, Disruptive Successor, go to the website at www.DisruptiveSuccessor.com

Darius Lahoutifard is a visionary sales leader, serial entrepreneur, and founder of MEDDIC Academy, the premier global MEDDPICC® certification platform. A former executive at PTC and Oracle, Darius is best known for scaling PTC France's revenue from $4M to $27M in just three years—outperforming major industry competitors.Originally trained as a robotics engineer, Darius combined technical expertise with sales excellence, becoming CEO of a Schlumberger subsidiary at just 28 years old. He has since launched four successful tech startups, raised over $20 million in funding, and authored Always Be Qualifying. Today, through MEDDIC Academy, he equips sales professionals worldwide with the discipline, clarity, and strategy needed to improve qualification, forecasting, and win rates.SHOW SUMMARYIn this episode of the Selling from the Heart Podcast, Larry Levine and Darrell Amy are joined by Darius Lahoutifard to discuss how authentic selling starts with purpose—and how strong qualification creates better sales outcomes. Darius shares that when purpose aligns with your work, selling from the heart becomes natural rather than forced.The conversation focuses on one of the biggest weaknesses in sales: poor qualification. Darius explains how optimism, urgency to close, and self-deception often cause sales professionals to hold onto deals that were never real. He introduces the Three Whys—Why buy anything? Why buy now? Why buy from us?—as a simple but powerful filter for qualification.He also breaks down the MEDDIC/MEDDPICC framework—Metrics, Economic Buyer, Decision Process, Decision Criteria, Paper Process, Pain, Champion, and Competition—showing how disciplined qualification protects time, improves forecasting, and increases trust. This episode is a masterclass in selling smarter, not just harder.KEY TAKEAWAYSPurpose makes authentic selling natural—when your work aligns with meaning, trust follows.Qualification is a time management strategy, not just a sales process.Sales optimism can become a liability when it blinds you to disqualifying signals.The Three Whys—Why buy? Why now? Why us?—help determine if a deal is real.HIGHLIGHT QUOTESFind your purpose, match it with your job, and then you'll be selling from the heart.Our time is limited and is the most precious asset we have as salespeople.We can deceive ourselves by not responding truthfully—the best way is to ask the customer.If the economic buyer asks why they should buy from you—how solid is your answer?ADDITIONAL RESOURCESExplore the secrets of heart-centered leadership and thriving workplace cultures with Culture from the Heart Podcast! Nominate a visionary CEO at www.culturefromtheheart.com!Listen to Larry Levine's Bestselling Book: Selling in a Post-Trust World! Now available on Audible! Transform your sales approach with insights that matter.  Subscribe to The Selling from the Heart Podcast Youtube Channel! Stay updated with the latest episodes and leadership tips: Selling from the Heart YouTubeGet Your Daily Dose of Inspiration:Click Here for Your Daily Dose

Guest BioDana Skogstad is the Sales Director, Canada at Travelzoo, a global members club for travel enthusiasts. With extensive experience leading sales teams in the travel industry, Dana specializes in strategic growth, partnership development, and helping travel brands connect with highly engaged audiences.Raised in Southeast British Columbia and now based in Vancouver, Dana developed an early appreciation for the outdoors that continues to shape both his personal and professional life. From camping and hiking to road trips and sightseeing, he believes adventure is accessible to everyone—and he's driven to help others turn their travel dreams into meaningful, real-world experiences.Show SummaryIn this episode of the Big World Made Small Adventure Travel Podcast, host Jason Elkins speaks with Dana about his journey through the travel industry—from early days in guiding to his current leadership role with Travelzoo. Dana reflects on how growing up surrounded by natural beauty in British Columbia influenced his love of exploration and ultimately steered him toward a career built around travel and adventure.They explore what sets Travelzoo apart as a global travel club with millions of members seeking high-quality, curated experiences. Dana shares insights into the evolving definition of adventure travel, emphasizing that adventure looks different for every traveler. He also discusses the responsibility that comes with guiding and travel planning, and why storytelling remains one of the most powerful tools in creating unforgettable journeys.The conversation highlights the importance of trust, community, and vetted travel offers in a crowded marketplace—helping travelers book with confidence while staying inspired to explore more of the world.Key Takeaways✓ Dana views his work in travel as both exciting and deeply rewarding.✓ Travelzoo connects millions of global members with curated travel opportunities.✓ Quality control and vetting are essential in building traveler trust.✓ Growing up in Southeast British Columbia fostered Dana's lifelong love of the outdoors.✓ Adventure travel is defined by personal perspective, not just extreme activities.✓ Strong storytelling enhances the emotional impact of travel experiences.✓ Transitioning from guiding to a corporate leadership role offers new ways to shape the travel industry.✓ Passion and professionalism must go hand-in-hand in tourism.✓ Building community is central to creating meaningful travel experiences.✓ Curated travel platforms help turn inspiration into real-world bookings. Learn more about the Big World Made Small Podcast and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.

Dan Dominguez is the Founder and CEO of WHY NOT Leadership, a coaching and consulting firm grounded in the belief that leadership is about impact, not titles. As a sought-after coach, speaker, and podcast host, Dan helps leaders and teams unlock their full potential through self-awareness, authentic connection, and bold, values-driven action.Driven by his core motivators, Contribute, Challenge, and Make Sense, Dan equips organizations to build trust-centered cultures and develop people-first leadership at every level. His work focuses on helping individuals understand what drives them and how to use that insight to lead, communicate, and perform more effectively.SHOW SUMMARYIn this episode of the Selling from the Heart Podcast, Larry Levine and Darrell Amy welcome back Dan Dominguez to explore how congruency, self-awareness, and understanding your “Why” transform leadership and sales. Dan defines selling from the heart as showing up authentically with the intention of making a meaningful difference for others.The conversation dives into the Why Operating System (YOS)—a framework that helps individuals understand why they act, how they bring it to life, and what they deliver. By recognizing these internal “filters,” sales professionals and leaders can better communicate in the language of their clients and teams, applying the Platinum Rule to build trust and eliminate friction.Dan shares practical examples of how YOS improves communication, strengthens relationships, and enhances performance across teams and even personal relationships. This episode reinforces that authentic connection, adaptability, and self-awareness are the true drivers of trust and long-term success.KEY TAKEAWAYSUnderstanding your Why, How, and What is foundational to authentic leadership and selling.Congruency—being the same person everywhere—is essential for building trust.Adapting to how others think and communicate strengthens relationships and results.Trust is the most important long-term metric in sales success.HIGHLIGHT QUOTESLeadership isn't about titles, it's about the difference you make.When you're congruent, you don't have to worry about work-life balance.When you tell people what you believe, you attract people who believe what you believe.Understanding the internal wiring of your clients is critical.ADDITIONAL RESOURCESExplore the secrets of heart-centered leadership and thriving workplace cultures with Culture from the Heart Podcast! Nominate a visionary CEO at www.culturefromtheheart.com!Listen to Larry Levine's Bestselling Book: Selling in a Post-Trust World! Now available on Audible! Transform your sales approach with insights that matter.  Subscribe to The Selling from the Heart Podcast Youtube Channel! Stay updated with the latest episodes and leadership tips: Selling from the Heart YouTubeGet Your Daily Dose of Inspiration:Click Here for Your Daily Dose

Guest BioGenevieve White is a travel and tourism copywriter and coach, and the founder of Campion Copy, based in the Shetland Islands, where dramatic landscapes and close-knit community life shape both her work and worldview. With a background in education and writing — and a lifelong fascination with travel — Genevieve helps travel businesses express the true value of the experiences they create through thoughtful, story-led copy.Working with boutique tour operators, destination management companies, short-term rental hosts, and destination-focused travel brands around the world, Genevieve supports business owners in moving beyond generic sales language and into meaningful storytelling. Her approach centres on clarity, connection, and confidence — ensuring each brand's voice reflects the care and intention behind the experiences they offer.A teacher at heart, Genevieve is just as passionate about coaching as she is about writing. Alongside done-for-you copywriting, she offers copy coaching, brand voice development, and workshops that empower clients to communicate more effectively long after the project ends. Her work has supported travel businesses across Europe and beyond, helping them build trust, connect with the right guests, and ultimately increase bookings.Show SummaryIn this episode of the Big World Made Small Adventure Travel Podcast, host Jason Elkins speaks with Genevieve about her journey from teaching into travel and tourism copywriting, and how storytelling became the foundation of her business. Genevieve shares how her background in education shapes her coaching style and why helping clients gain clarity in their messaging is just as important as writing polished marketing copy.The conversation explores the role of personal stories in travel marketing, particularly in email communication, where authenticity and connection can make the difference between being overlooked and genuinely engaging potential guests. Genevieve explains why effective copy isn't about pushing for bookings, but about building trust and inviting the right travellers in.Jason and Genevieve also discuss life in the Shetland Islands, how the pandemic reshaped perspectives on work and lifestyle, and why creativity often comes from paying attention to everyday experiences. Throughout the episode, Genevieve offers thoughtful insight into writing with intention, staying human in a digital world, and building travel businesses rooted in meaningful connection. Learn more about Big World Made Small Adventure Travel Marketing and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.

Mitch Matthews is a success coach, keynote speaker, and creator of the top 1% podcast DREAM THINK DO. Through his coaching and content, Mitch helps high-achieving leaders and entrepreneurs dream bigger, think better, and pursue meaningful work aligned with their purpose.Over the past two decades, Mitch has worked with organizations like NIKE, NASA, Disney, and United Airlines, helping leaders clarify direction and lead with impact. He has interviewed world-class performers—including Brendon Burchard, Michael Hyatt, Jamie Kern Lima, elite athletes, and Oscar winners—bringing powerful insights to his global audience. Mitch is also the creator of The Authority Bridge™, a coaching experience designed to help seasoned professionals build purpose-driven, legacy-worthy businesses.SHOW SUMMARYIn this episode of the Selling from the Heart Podcast, Larry Levine and Darrell Amy are joined by Mitch Matthews to explore a refreshing approach to modern selling: Filter, Coach, Commit. Mitch explains that selling from the heart is about connecting the right people with the right solutions at the right time—even if that solution isn't yours.The conversation emphasizes the importance of intentional branding to attract ideal clients and repel poor-fit opportunities, as well as the power of saying “no” to build trust and long-term credibility. Mitch reframes sales conversations as coaching conversations—focused on listening deeply, clarifying needs, and guiding people toward meaningful action.This episode highlights the shift from transactional selling to relationship-driven coaching, where authenticity, alignment, and long-term thinking create lasting success.KEY TAKEAWAYSFocus on connecting the right people with the right solutions at the right time.The Filter, Coach, Commit framework helps attract, guide, and serve ideal clients.Saying “no” creates clarity, builds trust, and strengthens your brand.Approach sales conversations as coaching conversations—not pitches.HIGHLIGHT QUOTESWhen you can describe someone's problem better than they can, they assume you have the solution.A good brand attracts the right people and repels the wrong people.Coaching starts with listening and meeting people where they are.If you're ever in danger of being considered a commodity, relationships set you apart.ADDITIONAL RESOURCESMitch is offering Selling from the Heart listeners free access to the Next Chapter workshop! Use codes HEART or LOVE  at checkout: https://members.matthewstraininginternational.com/next-chapterExplore the secrets of heart-centered leadership and thriving workplace cultures with Culture from the Heart Podcast! Nominate a visionary CEO at www.culturefromtheheart.com!Listen to Larry Levine's Bestselling Book: Selling in a Post-Trust World! Now available on Audible! Transform your sales approach with insights that matter.  Subscribe to The Selling from the Heart Podcast Youtube Channel! Stay updated with the latest episodes and leadership tips: Selling from the Heart YouTubeGet Your Daily Dose of Inspiration:Click Here for Your Daily Dose

Guest BioLisa Pagotto is the founder and CEO of Crooked Compass, a pioneering adventure travel company redefining how people engage with the world. With a deep commitment to cultural integrity and immersive experiences, Lisa has carved out a space for meaningful, off-the-beaten-path journeys that challenge traditional tourism models. Her leadership empowers travelers to connect authentically with remote and emerging destinations — far beyond the ordinary itinerary.Lisa is also a captivating speaker known for her raw honesty and practical wisdom. Drawing from her entrepreneurial path, she encourages audiences to embrace uncertainty, trust their instincts, and lead with resilience rather than perfection. Her storytelling inspires people to transform setbacks into opportunities and to rethink what success truly looks like. Whether on stage or in the field, Lisa champions bold thinking and values-driven exploration as tools for personal and collective growth.Show SummaryIn this episode of the Big World Made Small Adventure Travel Podcast, host Jason Elkins speaks with Lisa about her journey building Crooked Compass into a leader in experiential travel. They dive into how the company curates unconventional itineraries, often in lesser-known or emerging regions, offering travelers both challenge and connection in equal measure.Lisa shares how safety remains a top priority in these remote adventures, and how traveler psychology — especially around risk and group dynamics — plays a crucial role in the experience. She also reflects on how her early travel memories shaped her vision for Crooked Compass, and what she's learned along the way as a founder navigating the ever-evolving world of entrepreneurship. The conversation highlights the power of trusting yourself, staying flexible, and pushing past the expected to create something truly original. Learn more about Big World Made Small Adventure Travel Marketing and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.

James Laughlin is a globally recognized high-performance leadership strategist, #1 bestselling author of Habits of High Performers, and a 7-time world champion musician. He has coached everyone from PGA Tour professionals and elite athletes to Fortune 500 CEOs, helping leaders and teams achieve extraordinary results through intentional habits and mindset mastery.As an international keynote speaker and host of the top-ranked Lead on Purpose podcast, James blends elite performance principles with practical leadership frameworks that drive personal growth, resilience, and sustainable success. Whether working with world-class rugby teams or senior executives, James helps people win in both life and business by building habits rooted in trust, wellbeing, and high performance.SHOW SUMMARYIn this episode of the Selling from the Heart Podcast, Larry Levine and Darrell Amy are joined by James Laughlin to explore what truly drives high performance. James shares that selling from the heart begins with trusting who you are, and explains why vulnerability is not weakness but one of the most powerful ways leaders and sales professionals build trust and connection.The conversation introduces James's powerful skillset, mindset, and heart set framework, reframing mindset as “mind flex”—the belief that our minds are not fixed, but adaptable through intentional habits. He defines high performance as consistently exceeding norms while maintaining healthy relationships and wellbeing, challenging the traditional “win at all costs” mentality.James also dives into belief systems, daily reflection habits, storytelling as a trust-building tool, and the importance of radical clarity around what success actually looks like. This episode is packed with practical wisdom for anyone looking to perform at a higher level without sacrificing authenticity or wellbeing.KEY TAKEAWAYSHigh performance requires three pillars: skillset, mind flex, and heart set.Vulnerability is a leadership strength that builds trust and connection.True high performance includes wellbeing and healthy relationships.Beliefs drive attitudes, which shape behaviors and results.HIGHLIGHT QUOTESPeople don't struggle because they don't know what to say. They generally struggle because they don't fully trust who they are.The soft thing is the hard thing. It's very difficult to do, but it's crucial to success.Be curious about the situation rather than furious about the situation.High performance is not a birthright. It's not hustle, it's not luck. High performance is simply a byproduct of great habits.ADDITIONAL RESOURCESExplore the secrets of heart-centered leadership and thriving workplace cultures with Culture from the Heart Podcast! Nominate a visionary CEO at www.culturefromtheheart.com!Listen to Larry Levine's Bestselling Book: Selling in a Post-Trust World! Now available on Audible! Transform your sales approach with insights that matter.  Subscribe to The Selling from the Heart Podcast Youtube Channel! Stay updated with the latest episodes and leadership tips: Selling from the Heart YouTubeGet Your Daily Dose of Inspiration:Click Here for Your Daily Dose

Guest BioBryan Lewis is the founder and CEO of Tenon Tours, a boutique travel company specializing in custom-crafted vacations across Europe. With over two decades of experience in the travel industry, Bryan has turned a college-era passion for organizing trips into a thriving business dedicated to creating immersive, flexible, and deeply personal travel experiences. Under his leadership, Tenon Tours has grown to offer journeys in 18 European countries, acquired the adventure-focused Lemonrock Motorcycle Tours, and earned repeated recognition on the Inc. 5000 list of America's Fastest-Growing Private Companies. Based in the Greater Boston area, Bryan is a motorcycle enthusiast, father of five, and a firm believer that purposeful travel can transform lives—and legacies.Show SummaryIn this episode of the Big World Made Small Adventure Travel Podcast, host Jason Elkins speaks with Bryan about how Tenon Tours has redefined the way people explore Europe—one custom itinerary at a time. Bryan reflects on his early days promoting spring break trips and how those experiences sparked a career dedicated to empowering travelers through choice, personalization, and authentic cultural connections.The conversation dives into the rise of bespoke travel and how Tenon Tours balances structure and freedom to create meaningful journeys. From hybrid group/solo experiences to the emotional impact of travel, Bryan shares how understanding the unique motivations of each traveler is at the heart of Tenon's approach—and why adventure, at any stage of life, starts with a willingness to explore. Learn more about Big World Made Small Adventure Travel Marketing and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.

Ben Ortlip is a culture architect, strategist, and bestselling author who helps organizations turn workplace culture into measurable business success. As the founder of The Culture MRI®, Ben created a data-driven system that assesses and improves employee engagement and organizational performance—transforming culture from a “soft” concept into a strategic advantage.Ben has worked with leading brands such as UPS, Delta, Salesforce, and Chick-fil-A, bringing decades of research and real-world insight into what truly motivates people at work. He is the author of Culture Is the New Leadership and Be the Sale, and a sought-after speaker on how human-centered culture drives performance, retention, and long-term profitability.SHOW SUMMARYIn this episode of the Selling from the Heart Podcast, Larry Levine and Darrell Amy are joined by Ben Ortlip to explore what it truly means to “be the sale.” Ben explains that authentic selling is rooted in alignment, where both buyer and seller objectives are served through trust, not pressure.Drawing from workplace psychology and culture research, Ben shares how today's buyers are driven by autonomy, purpose, and connection. He introduces three core human needs, craft, cause, and community, and explains how sales professionals can become “magnetic” by mastering their expertise, championing their client's mission, and building meaningful relationships.This conversation challenges transactional selling and replaces it with a values-driven approach that fosters long-term trust, loyalty, and business success.KEY TAKEAWAYSTrust significantly increases the likelihood of successful sales outcomes.  Mastering your craft builds credibility and positions you as a true expert.  Align with your prospect's cause—focus on their mission, not your quota.  Building community strengthens relationships and deepens trust.HIGHLIGHT QUOTESWhere else would you sell from and expect to have any success?People don't buy the best products—they buy based on the level of trust they have.The reason people aren't buying from you is because of you, how you show upYour value to the prospect is directly proportional to your mastery of the topic.ADDITIONAL RESOURCESExplore the secrets of heart-centered leadership and thriving workplace cultures with Culture from the Heart Podcast! Nominate a visionary CEO at www.culturefromtheheart.com!Listen to Larry Levine's Bestselling Book: Selling in a Post-Trust World! Now available on Audible! Transform your sales approach with insights that matter.  Subscribe to The Selling from the Heart Podcast Youtube Channel! Stay updated with the latest episodes and leadership tips: Selling from the Heart YouTubeGet Your Daily Dose of Inspiration:Click Here for Your Daily Dose

Guest BioCharlie Krarup is the Owner and Managing Director of Adventure Base, a leading adventure travel company specializing in experiences across the European Alps. With a deep passion for mountain sports and a knack for big-picture thinking, Charlie leads a dedicated team that designs unforgettable alpine adventures—from mountaineering and trekking to ski touring and trail running.A lifelong outdoor enthusiast, Charlie brings an energetic, hands-on approach to leadership, blending strategic vision with a love for challenge and exploration. As both founder and operator, he's grown Adventure Base into a trusted partner for guided and self-guided experiences, known for its personalized service, meticulous planning, and commitment to safety. Whether working with solo travelers or custom group tours, Charlie and his team aim to make every journey seamless, inspiring, and deeply memorable.Show SummaryIn this episode of the Big World Made Small Adventure Travel Podcast, host Jason Elkins speaks with Charlie about his journey from a corporate career to becoming the owner of one of the Alps' most respected adventure travel companies. He shares how a pivotal moment—and his wife's encouragement—sparked his transition into building a business around his love for the outdoors.The conversation explores the unique appeal of the European Alps, where Adventure Base offers a wide range of year-round activities for all skill levels. Charlie dives into the philosophy behind the company's trips, the importance of language in adventure marketing, and how client expectations shape each experience. He also opens up about working alongside his wife and business partner, navigating cultural differences across alpine regions, and the values that drive his team's success—chief among them: authenticity, communication, and meaningful connections with clients. Learn more about Big World Made Small Adventure Travel Marketing and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.

Sheri Jacobs is an innovation keynote speaker, researcher, and CEO who helps organizations embrace change, spark innovation, and build smart risk-taking cultures. As founder of Avenue M Group, she has led research across more than a million data points, guiding leaders across industries, from healthcare to technology, on how to empower teams and drive sustainable growth.A three-time bestselling author, including The Unexpected Power of Boundaries, Sheri blends data, strategy, and real-world insight to help leaders turn bold ideas into action. With over 300 keynotes and workshops delivered worldwide, she is known for making complex challenges practical, actionable, and inspiring. Outside of her professional work, Sheri is a marathoner, board leader, and wildlife photographer, bringing curiosity and clarity into everything she does.SHOW SUMMARYIn this episode of the Selling from the Heart Podcast, Larry Levine and Darrell Amy are joined by Sheri Jacobs to explore why boundaries are not limiting—they are liberating in sales and leadership. Sheri shares how clearly defined boundaries create trust, safety, and focus while enabling creativity and smarter risk-taking.Using powerful analogies, from fenced playgrounds to global marketing campaigns, Sheri explains the importance of defining the “what” (outcomes and constraints) before the “how” (execution). She also connects lessons from wildlife photography to sales, emphasizing patience, preparation, and adapting to changing conditions rather than trying to control outcomes.The conversation highlights how boundaries improve deal quality, strengthen relationships, and create clarity for both sales professionals and clients. This episode offers practical guidance for setting guardrails that drive better performance, deeper trust, and more meaningful results.KEY TAKEAWAYSClear boundaries create trust, safety, and stronger performance.Boundaries enable creativity and innovation, they don't restrict it.Define the “what” (outcomes) before the “how” (execution).Patience and observation build more trust than rushing the sales process.Preparation makes success look effortless.HIGHLIGHT QUOTESThe fastest way to build trust and performance isn't more freedom—it's clear boundaries.It isn't about controlling the conversation, it's about respecting the buyer's reality.Without boundaries comes chaos, sales chaos, deal chaos.Preparation makes luck look easy.ADDITIONAL RESOURCESExplore the secrets of heart-centered leadership and thriving workplace cultures with Culture from the Heart Podcast! Nominate a visionary CEO at www.culturefromtheheart.com!Listen to Larry Levine's Bestselling Book — Selling in a Post-Trust World! Now available on Audible! Transform your sales approach with insights that matter.  SUBSCRIBE to our YOUTUBE CHANNEL! Stay updated with the latest episodes and leadership tips: Selling from the Heart YouTubeGet Your Daily Dose of Inspiration:Click Here for Your Daily Dose

Guest BioKeith Sproule is the Executive Director of Abercrombie & Kent Philanthropy (AKP), where he oversees a global portfolio of 73 community-led projects across 30 countries. With a career spanning over three decades, Keith has worked extensively in sustainable tourism and development, advising ministries and nonprofits on five continents. His expertise bridges ecotourism, conservation, and community investment — with fieldwork ranging from joint-venture tourism in Namibia with the World Wildlife Fund to strategic tourism planning in Georgia, Egypt, Saudi Arabia, and beyond.Keith's background includes serving as a Fulbright Scholar in Belize, acting as a tourism lead in post-conflict regions like Kosovo and Cyprus, and holding leadership roles in international organizations such as The International Ecotourism Society and the Wild Foundation. His work consistently centers on the belief that travel can be a force for good — creating real impact through thoughtful, place-based engagement with local communities.Show SummaryIn this episode of the Big World Made Small Adventure Travel Podcast, host Jason Elkins speaks with Keith about the deep intersection between travel, philanthropy, and lasting impact. As Executive Director of Abercrombie & Kent Philanthropy, Keith shares how AKP supports local communities through strategic investments in education, healthcare, job creation, and conservation — often in places that travelers may never see, but whose lives are touched by responsible tourism.Recorded in a casual coffee shop setting, the conversation dives into Keith's personal journey — from his early travel experiences to a career spent fostering meaningful connections between travelers and the communities they visit. He offers heartfelt stories from the field, like how a simple school lunch in Uganda can spark broader community engagement, and how small-scale investments can ripple outward to create systemic change. For anyone interested in making their travel matter, Keith offers both inspiration and practical insights.Key Takeaways✓ Travel choices can have lasting, positive impacts on local communities✓ A nutritious school lunch in Uganda costs just 21 cents — and changes lives✓ Sustainable tourism is most effective when communities are active partners✓ Philanthropy isn't innate — it's something we can all learn and grow into✓ Authentic travel fosters compassion, curiosity, and cultural understanding✓ Long-term change comes from investing in education and healthcare✓ Collaboration amplifies efficiency and scale in global development projects✓ Personal travel stories can shape lifelong missions of service and impact✓ Even modest interventions can lead to structural improvements in communities✓ Smiles and shared moments build the human connections that matter most Learn more about Big World Made Small Adventure Travel Marketing and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.

Owen Burns is a trusted advisor to CEOs and executive teams, with decades of leadership experience spanning Fortune 500 companies, Series A startups, and leading management consulting firms. Throughout his career, Owen has guided transformative cultural initiatives, supported IPOs, and delivered strategic impact across some of the world's most respected organizations.His work has been featured in Forbes and Entrepreneur Magazine, and he is widely recognized for helping leaders build high-trust relationships that drive meaningful results. Owen is the author of The Power of Love and The Love Switch, where he explores how courage, care, and authentic connection transform leadership and business outcomes.SHOW SUMMARYIn this episode of the Selling from the Heart Podcast, Larry Levine and Darrell Amy are joined by Owen Burns to explore the powerful role that love, defined as courage, care, and authenticity, plays in sales and leadership. Owen explains that “selling from the heart” means having the courage to genuinely care for others, even when outcomes are uncertain.He challenges the common belief that the opposite of love is hate, arguing instead that fear is the real barrier preventing people from building meaningful relationships and taking action. Owen introduces his relationship frameworks, Seven to Heaven and Five to Thrive, which help leaders and sales professionals build, strengthen, and sustain trust-based relationships.The conversation also highlights the Love Switch, a practical technique for responding with intention rather than reacting from fear. By recognizing fear and reframing interactions with empathy and clarity, sales professionals can foster deeper engagement, healthier conversations, and stronger long-term business relationships.KEY TAKEAWAYSCourage to care is the foundation of authentic selling and leadership.Fear, not hate, is the primary barrier that prevents meaningful conversations and relationships.The Seven to Heaven framework builds trust through truth, desire, courageous communication, humility, equality, commitment, and intimacy.The Five to Thrive principles sustain relationships through inspiration, patience, kindness, forgiveness, and celebration.The Love Switch process helps professionals respond intentionally rather than reacting from fear.Accountability grounded in care creates growth and stronger relationships.Loneliness and disconnection impact workplace performance and employee well-being.Trust-centered leadership unlocks deeper engagement and stronger results.HIGHLIGHT QUOTESSelling from the heart comes down to one simple thing: showing up with the courage to care.”“The opposite of love isn't hate—it's fear.”“Love is not the absence of leadership—love is the essence of leadership.”“When leaders show up with love—courage, care, and clarity—they unlock deeper engagement and stronger business results.”“Being nice and showing up with love are different things.”“We need to flip the switch—react out of love rather than respond out of fear.”“Sometimes we think the work ends when the relationship begins—but that's when the real work starts.”ADDITIONAL RESOURCESExplore the secrets of heart-centered leadership and thriving workplace cultures with Culture from the Heart Podcast! Nominate a visionary CEO at www.culturefromtheheart.com!Listen to Larry Levine's Bestselling Book — Selling in a Post-Trust World! Now available on Audible! Transform your sales approach with insights that matter.  SUBSCRIBE to our YOUTUBE CHANNEL! Stay updated with the latest episodes and leadership tips: Selling from the Heart YouTubeet Your Daily Dose of Inspiration:Click Here for Your Daily Dose

Guest BioAzdean Elmoustaquim is the creator and host of the Destination Morocco Podcast, an immersive audio series that explores the heart of Moroccan culture, travel, and hospitality. Originally from the vibrant city of Marrakech, Azdean grew up with strong family ties to the nearby village of Telouet. After moving to the United States in 1995, he eventually settled in Houston and began finding new ways to reconnect with and share the richness of his homeland.Launched in 2022, the Destination Morocco Podcast offers a behind-the-scenes look at Moroccan life — with practical travel tips, cultural insights, and real conversations with locals and travelers alike. In 2023, Azdean returned to Morocco to capture authentic on-location audio, bringing listeners even closer to the sounds and soul of the country. The podcast is a powerful extension of his passion for storytelling and cultural connection.Azdean is also the founder of Destination Morocco, a boutique travel company he co-runs with his wife, Khadija Elomari. Together, they design personalized itineraries that help travelers explore Morocco not as tourists, but as welcomed guests. Whether through sound or experience, Azdean's mission is to help people discover Morocco deeply and meaningfully.Show SummaryIn this episode of the Big World Made Small Adventure Travel Podcast, host Jason Elkins speaks with Azdean about his journey from Morocco to the U.S. and how that path eventually led to the creation of both a travel company and a popular podcast. Azdean shares stories from his early life in Marrakech, his immigration experience, and how time away helped him fall back in love with the land he left behind.The episode highlights the evolution of the Destination Morocco Podcast — from its humble beginnings during the pandemic to its current form as an immersive storytelling experience. Jason and Azdean discuss the power of capturing ambient sounds, the beauty of cultural imperfections, and the importance of open-minded travel. They also unpack the common misconceptions about Morocco and reflect on the country's growing popularity as a world-class destination.Key Takeaways✓ The Destination Morocco Podcast brings Moroccan culture to life through immersive audio storytelling.✓ Azdean's journey from Marrakech to Houston reflects the richness of the immigrant experience.✓ The podcast began as a pandemic project and has grown into a cultural travel guide.✓ Real background sounds and on-location interviews make the podcast feel truly authentic.✓ Travel is a powerful way to reconnect with one's roots and rediscover identity.✓ Morocco's hospitality is a highlight for travelers and a theme throughout the podcast.✓ Storytelling plays a central role in both the podcast and the tour business.✓ Embracing imperfections in podcasting adds charm and relatability.✓ Morocco is full of hidden gems and diverse cultural experiences beyond the tourist track.✓ The podcast is a bridge between travelers and the real Morocco, inspiring deeper connections. Learn more about Big World Made Small Adventure Travel Marketing and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.

Casey O'Quinn is the founder of Gravity Digital, a family-owned marketing agency that has served direct-to-consumer family businesses for 25 years. He works alongside multiple family members including his father, wife, sister, cousins, and in-laws across several ventures including the agency, healthcare, and real estate. Casey built his firm on a unique revenue-share model where his team only gets paid when clients grow, challenging the traditional agency retainer approach.SHOW SUMMARYIn this episode, Jonathan Goldhill is joined by Casey O'Quinn, founder of Gravity Digital, a family-owned agency serving family-owned DTC brands for 25 years, about marketing as capital allocation that can drain family wealth and strain relationships when spent on vague retainers without measurable return. Casey contrasts traditional hourly/retainer agency models with Gravity Digital's revenue-share approach, where the agency is paid only on growth above a baseline, aligning incentives and enabling investment in creative, websites, and testing. They discuss protecting “the family farm,” handling generational risk tolerance, patience and education around digital channels, and a “seven-figure blueprint” formula (customers × frequency × average order value) emphasizing ads for scalable acquisition, email/SMS for repeat purchases, and upsells for AOV. Key metrics include new customer acquisition cost, lifetime value, new vs returning customers, and cautious use of ROAS amid attribution limits, plus integrating marketing into EOS scorecards and quarterly testing.KEY TAKEAWAYSFamily before business: Make a commitment to walk away from the business before letting it damage family relationships—this principle forces better conflict resolutionRevenue share model: Align agency incentives with client outcomes by only getting paid when clients grow, rather than fixed retainers that don't ensure resultsMarketing as investment: View marketing spending through the lens of capital allocation and ROI, not just as an expense line itemNAC is critical: Understanding your New Customer Acquisition Cost and being willing to spend MORE than competitors (while staying profitable) is how you win at scaleSimple growth formula: Revenue = Customers × Frequency × Average Order Value. Focus on these three levers systematicallyTest before committing: Start with small tests and let data drive decisions rather than assumptions, especially when navigating generational disagreementsFailure is feedback: Marketing experiments that don't work aren't failures—they're learning opportunities to "fail forward"Patience + transparency: Success in family business marketing requires educating all generations, managing different risk appetites, and showing early wins to build trustQUOTES"We would walk away from the business before we let it come between us." — On family business priorities"He who is willing and able to spend the most to acquire a customer wins." — On competitive advantage in customer acquisition"Good marketing can't fix a bad product." — On fundamental business requirements"The cheapest customer you'll ever get is the one you already have." — On the value of repeat business and frequency"Marketing and innovation produce results. Everything else is just a cost." — Peter Drucker quote on business fundamentals"Protect the family farm—that's the family business." — On preserving generational wealth and avoiding capital drain"Failure is just feedback." — On reframing marketing experiments"Marketing is half art, half science, half left brain, half right brain." — On the dual nature of effective marketingConnect and learn more about Casey O'Quinn.https://www.linkedin.com/in/caseyoquinn/If you enjoyed today's episode, please subscribe, review, and share with a friend who would benefit from the message. If you're interested in picking up a copy of Jonathan Goldhill's book, Disruptive Successor, go to the website at www.DisruptiveSuccessor.com

Nick Glimsdahl is a leading authority in Customer Experience (CX) and Digital Transformation, specializing in the critical connection between authentic service and business success.As the Director of Contact Center Solutions at VDS and host of the weekly podcast Press 1 For Nick, Nick combines deep expertise in sales, marketing, and contact-center strategy to help organizations create effortless and human-centered customer experiences. He advises companies on aligning business goals, customer expectations, and employee experience—often guiding organizations through complex initiatives such as digital transformation and AI adoption.Nick is also the author of The Heart of Service, where he champions service models that scale operationally without losing empathy, helping leaders and teams build customer experiences that drive long-term loyalty and growth.SHOW SUMMARYIn this episode of the Selling from the Heart Podcast, Larry Levine and Darrell Amy are joined by Nick Glimsdahl to explore the powerful idea that how you serve is how you sell. Nick explains that authentic selling begins with transparency, being honest about pricing, timelines, expectations, and outcomes so prospects can truly “see around the corner” and make informed decisions.The conversation highlights the often-overlooked period between contract signature and implementation, what Nick calls the “go-live gap.” When organizations fail to deliver a consistent experience during this phase, customers quickly lose trust, leading to buyer's remorse, lost renewals, and missed referrals.Nick also shares lessons from his book The Heart of Service, emphasizing the importance of listening deeply to customers and frontline employees, reviewing sales conversations to improve performance, and aligning internal teams to deliver a unified customer experience. This episode offers practical strategies for sales professionals to build trust, create seamless handoffs, and focus on long-term relationships rather than short-term wins.KEY TAKEAWAYSTransparency about pricing, timelines, expectations, and results builds stronger customer trust.The “go-live gap”—the period between signing and implementation—is critical to customer satisfaction and retention.Long-term customer lifetime value should take priority over quick transactional wins.Sales professionals shape the customer experience because they are often the first face of the organization.Strong internal alignment between sales, implementation, and customer success ensures a consistent experience.Listening more than talking helps sales professionals better understand customer needs.Genuine care and attention toward prospects differentiate sellers in a crowded marketplace.HIGHLIGHT QUOTES“Selling from the heart means being transparent—about price, timelines, expectations, and results.”“The more I spoke, the better I sounded… but that didn't mean people would buy.”“You don't have to be great. You just have to beat the DMV… but somewhere between Zappos and the DMV.”“Care more than everybody else.”“You don't close a sale. You open a relationship.”“Customers will easily go to your competitor—even if they have to pay more—for a better experience.”ADDITIONAL RESOURCESExplore the secrets of heart-centered leadership and thriving workplace cultures with Culture from the Heart Podcast! Nominate a visionary CEO at www.culturefromtheheart.com!Listen to Larry Levine's Bestselling Book — Selling in a Post-Trust World! Now available on Audible! Transform your sales approach with insights that matter.  SUBSCRIBE to our YOUTUBE CHANNEL! Stay updated with the latest episodes and leadership tips: Selling from the Heart YouTubeet Your Daily Dose of Inspiration:Click Here for Your Daily Dose

Guest BioLynne Nieman is the founder of Wander Your Way, a travel planning company dedicated to helping people experience Europe with authenticity and heart. She's also the host of the Wander Your Way podcast, where she shares destination insights, planning tips, and stories that inspire listeners to explore Europe independently. With a background in photography and a passion for off-the-beaten-path destinations, Lynne has spent more than a decade crafting personalized European itineraries that emphasize meaningful travel, local connections, and slow exploration. Her journey began with a solo trip to Spain in 2005 and has since taken her across the continent — hiking in the Alps, sipping wine in Tuscany, and diving deep into the cultures of countries like Slovenia, Ireland, and France.What started as a travel blog evolved into a full-time business rooted in Lynne's belief that independent travel opens the door to transformation. In addition to custom trip planning and podcasting, she now leads small group tours through Wander Your Way Adventures, inviting others to discover the Europe she knows and loves. Her mission is simple: to help others wander in a way that's personal, purposeful, and unforgettable.Show SummaryIn this episode of the Big World Made Small Adventure Travel Podcast, host Jason Elkins speaks with Lynne about her path from government employee to full-time travel entrepreneur. She reflects on the solo trip that sparked her love for Europe and shares how that one experience led her to launch Wander Your Way — a company built on the power of independent travel.Lynne discusses the evolution of her business from blogging to professional planning and podcasting, the role of photography in how she sees the world, and the value of finding a like-minded community when pursuing big dreams. Whether you're planning your first trip abroad or starting a passion-driven business, Lynne's story is filled with practical wisdom and inspiring reminders that it's never too late to rewrite your path.Key Takeaways✓ Independent travel can lead to deep, personal transformation✓ Lynne began her journey with a simple blog and built a thriving travel business✓ Her love for maps and geography helped fuel her lifelong curiosity✓ Photography is both a creative outlet and storytelling tool for her adventures✓ Podcasting allows her to reach and inspire a global community of travelers✓ Community and mentorship are essential for entrepreneurial growth✓ Accountability partners can keep you focused and moving forward✓ Transitioning from a government job to entrepreneurship is possible at any stage of life✓ Travel can be a powerful way to inspire others to explore new paths✓ Passion projects often evolve into meaningful, sustainable careers Learn more about Big World Made Small Adventure Travel Marketing and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.

Paul Epstein brings a championship mindset to business leadership, shaped by a 15-year career as a top professional sports executive. During his tenure, Paul led billion-dollar NFL campaigns, broke Super Bowl revenue records, and drove record-setting sales turnarounds for NBA teams, demonstrating elite execution under pressure.Recognized by SUCCESS magazine as a top thought leader who consistently delivers results, Paul's expertise has been featured on ESPN, NBC, Fox Business, and USA Today. Today, he speaks and consults globally, helping organizations convert potential into performance through his WIN MONDAY™ playbook. He is the bestselling author of The Power of Playing Offense and Better Decisions Faster.SHOW SUMMARYIn this episode of the Selling from the Heart Podcast, Larry Levine and Darrell Amy are joined by Paul Epstein to discuss authentic selling, decision-making, and the philosophy behind Win Monday™. Paul introduces his “green light” framework, aligning head (mindset) and heart (authenticity), as the foundation for building self-trust that translates into market trust.Drawing from his research, Paul shares that 98% of people who accomplish something meaningful on Monday carry momentum through the rest of the week, while the majority of professionals view Monday negatively. He explains why winning Monday actually begins before Monday and outlines a simple but powerful routine: identifying three needle-moving actions the night before (including at least one sales impact activity) and executing them early.The conversation also explores personal standards, intentional culture-building, “owning your weather system,” and how momentum compounds when you consistently warm up every room you enter. This episode delivers practical tools for building confidence, consistency, and trust—one Monday at a time.KEY TAKEAWAYSWinning Monday creates winning weeks, months, and years.Momentum is intentional—98% of people who win Monday carry it forward.The “Green Light” framework: head + heart alignment builds self-trust and market trust.Winning Monday begins before Monday, preparation starts Friday, Saturday, or Sunday.Control your morning before others control your day.Identify three needle-moving activities nightly, including one sales-related action.You either warm up or cool down every room you enter—own your “weather system.”Standards define identity and long-term performance.HIGHLIGHT QUOTES“Show me the quality of your habits, I'll show you the quality of your life.”“Winning Monday does not start on Monday. That's non-negotiable.”“When you walk in a room, you either warm it up or cool it off.”“By 6 or 7 AM, it's already a winning day. The rest of the day, I'm playing with house money.”“Standards are who you are, what you stand for, and how you show up all rolled into one.”“I've never heard after a great workout, ‘I totally regret that.'”ADDITIONAL RESOURCESExplore the secrets of heart-centered leadership and thriving workplace cultures with Culture from the Heart Podcast—nominate a visionary CEO at www.culturefromtheheart.com!Listen to Larry Levine's Bestselling Book — Selling in a Post-Trust World! Now available on Audible! Transform your sales approach with insights that matter.  SUBSCRIBE to our YOUTUBE CHANNEL! Stay updated with the latest episodes and leadership tips: Selling from the Heart YouTubeet Your Daily Dose of Inspiration:Click Here for Your Daily Dose

Guest BioMartin Rosenberg is the founder and CEO of OverseasInfo.tv, a pioneering video-based travel platform that connects travelers directly with tourism operators. With a background in international sales and procurement, Martin has spent decades building relationships across Europe and Asia. Originally from Glasgow, Scotland, he moved to London in 1985 before settling in Antalya, Türkiye, where he now balances semi-retirement with entrepreneurial passion.Known for his creative vision, sharp eye for detail, and love of networking, Martin continues to drive innovation in the travel space. His platform, OverseasInfo.tv, recently earned two industry awards for its unique approach to showcasing destinations through immersive video. When he's not developing new ideas, you can find him on the golf course enjoying the Mediterranean sun.Show SummaryIn this episode of the Big World Made Small Adventure Travel Podcast, host Jason Elkins speaks with Martin about his journey from international business executive to founder of an award-winning tourism platform. They explore how OverseasInfo.tv offers an alternative to major booking engines by promoting direct relationships between travelers and local operators through engaging video content.Martin shares insights into how technology — particularly AI — is reshaping customer service in the travel industry, and why authentic experiences matter more than ever. The episode takes listeners behind the scenes of the travel tech world, offering a glimpse into how personal passion and global insight can spark meaningful innovation.Key Takeaways✓ How Martin's global business background inspired a new approach to tourism✓ The story behind launching OverseasInfo.tv as a video-first platform✓ Why direct booking empowers both travelers and tour operators✓ The role of storytelling in building traveler trust✓ How AI is improving — and complicating — customer service in tourism✓ Challenges independent travel businesses face in a platform-dominated market✓ The importance of visual content in the discovery phase of travel planning✓ Why authenticity and human connection are key to meaningful travel✓ Martin's perspective on semi-retirement as a time for reinvention✓ How networking remains central to his success — both online and off Learn more about Big World Made Small Adventure Travel Marketing and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.

Robert J. Hunt is the business owner and peer group leader for REF Dallas, where he dedicates his expertise to elevating DFW-area CEOs and business owners. After spending the early part of his career in Marketing and Sales leadership, Robert made a significant pivot in 2013 to focus on helping leaders become the best versions of themselves. Through REF Dallas, he fosters a community of innovative minds, turning business challenges into profound opportunities for growth. Beyond the peer group, Robert provides personalized leadership coaching, emphasizing accountability and the pursuit of excellence for leaders committed to impact.SHOW SUMMARYIn this episode of Selling from the Heart Podcast. Larry Levine and Darrell Amy are joined by Robert J. Hunt, business owner, peer group leader for REF Dallas, and author of "Nobody Cares Until You Do," a guide to personal accountability. Robert defines selling from the heart as being genuine and authentic rather than relying solely on techniques and scripts. The conversation centers on accountability as ownership—distinct from responsibility—and emphasizes that salespeople must own their actions, attitude, energy, and results instead of blaming leads, the economy, coworkers, or tools. Robert outlines four victim traps—blame, excuses, "I can't," and waiting/hope—and encourages taking immediate action, even starting with one small step. He stresses that real accountability involves inviting others in through vulnerability (e.g., a coach or trusted person who won't enable excuses) while recognizing that only the individual can truly be accountable. Robert also addresses "head trash" and self-limiting beliefs, stating that identity caps performance and asserting that people are a "10" and can grow in every role. He shares a personal story of owing $90,000 in debt and selling their home to downsize as part of owning their situation and rebuilding. The episode includes how to get the book via Amazon, Audible (read by the authors), or at nobodycaresbook.com, and offers a free copy to the first two people who use the code word "Selling from the Heart." The hosts close by urging listeners to reflect rather than deflect, invest in themselves, and take action to build momentum.KEY TAKEAWAYSAccountability vs. Responsibility: Responsibility is what you do; accountability is owning how you do it - your attitude, energy, and entire effort.The Four Victim Traps: Blame, excuses, saying "I can't," and waiting/hoping keep you powerless.Own It to Change It: If you own your situation, you have the power to fix it. Nobody can force accountability on you.You Are Already a 10: You'll never perform higher than the identity you claim. Stop thinking you're less than a 10.Accountability Needs Vulnerability: Invite someone into your journey who won't accept excuses but will encourage your best.Take One Step Today: One small action builds momentum. Don't wait for perfect conditions.HIGHLIGHT QUOTES"Nobody cares about your junk unless you care enough to do something about it.""If you own it, you have the power to do something about it.""You'll never do any role in your life higher than the identity you claim to be. If you think you're a five, you'll never be more than a five.""We don't need someone who will make us feel better that we didn't do what we're supposed to do. We need people who will listen and encourage us to be the best version of ourselves.""The longer you stay as a victim, the less likely you will ever get out of it.""When you want the life you want, when you really, really want something, you won't give up. You'll press on.""Just own it. It doesn't get any better when you don't own it. It just gets worse."FOLLOW THE CONVERSATIONLearn more about Robert J. Hunt.LinkedIn: https://www.linkedin.com/in/roberthuntceo/Learn more about Darrell and Larry.Darrell's LinkedIn: https://www.linkedin.com/in/darrellamy/Larry's LinkedIn: https://www.linkedin.com/in/larrylevine1992/Website: https://www.sellingfromtheheart.net/ADDITIONAL RESOURCESDiscover Heart-Centered Leadership:Explore the Culture from the Heart Podcast and uncover the secrets to thriving workplace cultures. Know a visionary CEO? Nominate them today at

Guest BioJackie Nourse is the founder of Traveling Jackie and host of the award-winning podcast JUMP with Traveling Jackie, where she shares stories that inspire others to explore the world boldly. A lifelong traveler and storyteller, Jackie chose a path of global adventure at age 18 and never looked back — turning her love for travel into a full-time lifestyle over the past two decades.She has collaborated with leading outdoor brands including Osprey Packs, Oboz Footwear, Atomic Skis, Carve Designs, and Four Wheel Campers, and earned recognition for the documentary short film “Chiloé,” created in partnership with Osprey. Through her podcast and guided group trips, Jackie invites her audience to take the leap — building confidence, connection, and courage through travel. When she's not exploring the world, you'll find her in Montana playing ice hockey or road-tripping in her truck camper with a mountain bike in tow.Show SummaryIn this episode of the Big World Made Small Adventure Travel Podcast, host Jason Elkins speaks with Jackie about her inspiring path from travel blogger to podcasting powerhouse. She reflects on the life-changing decision to study abroad in Costa Rica, a leap that sparked her lifelong love for travel and set the stage for her global adventures. Through candid storytelling, Jackie shares how stepping into the unknown again and again has shaped her identity and career.Jason and Jackie explore how language, culture, and even loneliness play a role in personal transformation through travel. Jackie emphasizes that the most meaningful growth often happens during the most challenging moments. She offers advice for aspiring travelers, encouragement for parents of adventurous kids, and heartfelt reflections on the relationships and resilience that form through a life on the move.Key Takeaways✓ Jackie's love of travel and language began early and shaped her life direction.✓ The name “JUMP” reflects her belief in bold choices and transformative leaps.✓ Studying abroad can be a turning point in personal growth and worldview.✓ Staying with a host family offers immersive, eye-opening cultural experiences.✓ Loneliness is a natural part of travel — and a catalyst for inner strength.✓ Facing discomfort while traveling builds confidence and resilience.✓ Language fluency improves rapidly through real-life immersion and practice.✓ Travel allows people to redefine themselves outside their usual environments.✓ Parents can play a key role in supporting a young person's desire to explore.✓ Cross-cultural experiences build empathy and meaningful human connections. Learn more about Big World Made Small Adventure Travel Marketing and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.

Jeffrey Condren is a Certified Financial Planner (CFP) and Senior Vice President and Wealth Advisor at Mesirow Wealth Management in Highland Park, Illinois. With over two decades of experience in the financial industry, Jeff specializes in guiding business owners through complex transitions—from business exits to legacy planning. He works primarily with entrepreneurs and multi-generational family businesses, particularly in manufacturing and healthcare sectors throughout the Midwest. His expertise includes tax-efficient wealth strategies, estate structuring, values-based investing, and helping families navigate the challenging conversations around succession planning. Jeff is known for his practical approach to transforming business liquidity into lasting family legacies while addressing the often-overlooked emotional and relational dynamics that can make or break generational wealth transfer.SHOW SUMMARYIn this episode, Jonathan Goldhill is joined by Jeffrey Condren, a certified financial planner with extensive experience in wealth management and advising multi-generational families. They explore why secrecy often leads to entitlement, the pitfalls of striving for fairness over equality, and the critical need for early and transparent conversations about values, expectations, and the realities of running a family business. They emphasize that successful generational transitions require exposing heirs to responsibility and decision-making early on. The episode also covers the nuances of assigning business roles to family members, handling business valuations realistically, and the importance of external mediation to navigate complex family dynamics.KEY TAKEAWAYSSuccessful families surface conflict early and structure it, rather than avoiding itFair and equal are not the same thing in family business transitionsExposing the next generation to business realities early prevents friction laterFirst-generation business owners struggle most with letting go of controlBusiness valuations should be updated every 1-2 years, not left for 7+ yearsDepression-era children often feel they never have "enough" money, regardless of actual wealthSuccession planning takes years, not months - there's no light switch solutionThe earlier difficult conversations happen, the smoother the transitionQUOTES"Successful families do not eliminate conflict. They surface it early, they structure it and use it to clarify values and expectations.""Fair versus equal. It is very different for a lot of people, and it's a very hard conversation to have, and there's no right or wrong answer.""Getting a business owner to think about their future self not involving the business... takes time. It's not a one hour conversation.""Tom Brady, arguably one of the greatest quarterbacks... had a quarterback coach. So when you stop and think about that, he probably doesn't need one, but there's still someone pointing out techniques that maybe he's not seeing.""How long things actually take - there's not a light switch solution to anything in life. The sooner they're willing to have the conversation, the smoother it is.""The idea of them not being involved in the business is so hard for them to comprehend that they don't know where to start and they'd rather ignore it."Connect and learn more about Jeffrey Condren.https://www.linkedin.com/in/condren/If you enjoyed today's episode, please subscribe, review, and share with a friend who would benefit from the message. If you're interested in picking up a copy of Jonathan Goldhill's book, Disruptive Successor, go to the website at www.DisruptiveSuccessor.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dr. Garland Vance is a leadership expert, author, and co-founder of AdVance Leadership. With more than 25 years of experience developing leaders, Garland is passionate about helping organizations build environments where every person experiences great leadership. His book Gettin' (un)Busy was named one of Forbes' “7 Books Everyone on Your Team Should Read” and earned the 2020 Author Elite Award for Best Business Book. Dorothy Wood Vance has spent over two decades empowering leaders to discover and maximize their strengths. As co-founder of AdVance Leadership, she has helped grow the company into one of the Top 20 Leadership Development Companies in America. Together, Dorothy and Garland equip leaders with practical tools to unlock potential, strengthen culture, and lead with authenticity.SHOW SUMMARYIn this episode of the Selling from the Heart Podcast, Larry Levine and Darrell Amy are joined by Dr. Garland Vance and Dorothy Wood Vance to explore the powerful concept of Unleashed Leadership. They discuss how leaders—and sales professionals—can become “leashed” when responsibilities outpace clarity, capacity, or alignment, and how addressing root leadership issues can unlock greater effectiveness and impact.Drawing from their book Unleashed Leadership, Garland and Dorothy outline seven key areas that often hold leaders back: character, competence, capacity, clarity, community, culture, and consistency. The conversation highlights why clarity is one of the biggest challenges leaders face and emphasizes that salespeople are leaders too—guiding clients toward meaningful outcomes without traditional authority. Packed with real-life examples and practical leadership insights, this episode delivers actionable strategies for anyone looking to lead and sell with heart. KEY TAKEAWAYSLeaders become “leashed” when expectations exceed clarity, capacity, or alignment.Seven core leadership challenges: Character, Competence, Capacity, Clarity, Community, Culture, and Consistency.Clarity is often the most common leadership gap—people need to know where they're going and why.Sales professionals are leaders because they guide clients toward a vision and better outcomes.HIGHLIGHT QUOTESLeaders become “leashed” when expectations exceed clarity, capacity, or alignment.Seven core leadership challenges: Character, Competence, Capacity, Clarity, Community, Culture, and Consistency.Clarity is often the most common leadership gap—people need to know where they're going and why.Sales professionals are leaders because they guide clients toward a vision and better outcomes.

Guest BioRhiannon Hutton is the founder of The Luxury Travel Specialist, where she curates high-end, deeply personalized travel experiences for clients seeking more than just a getaway. With over two decades of experience in the travel industry, Rhiannon's career began in a traditional shopfront agency and has evolved into a niche role centered around bespoke luxury journeys. Her own transformative experiences — including a life-altering incident during a trip to China — have shaped her mission to help others explore the world with purpose and confidence. Beyond her travel expertise, she is now an author and advocate for personal resilience, using her story to inspire growth, healing, and bold adventures through travel.Show SummaryIn this episode of the Big World Made Small Adventure Travel Podcast, host Jason Elkins speaks with Rhiannon about her remarkable evolution in the travel industry — from early days in a traditional agency to launching a business that specializes in luxury, intentional travel. She shares a pivotal story from her past: a harrowing hijacking experience in China that not only tested her courage but also reframed her entire outlook on life and travel.Rhiannon opens up about the emotional and spiritual impact of that journey and how it led her to write a forthcoming book on resilience. She explains how trusting her instincts — both on the road and in business — has become central to her philosophy. The conversation also touches on her upcoming wellness-focused travel projects, designed to help others navigate trauma and discover their own strength through curated group experiences.Key Takeaways✓ Rhiannon has more than 20 years of experience in the travel industry.✓ She transitioned from a traditional agency model to offering high-end, personalized travel services.✓ The COVID-19 pandemic accelerated the shift to virtual consultations and online client engagement.✓ A hijacking incident during a trip to China deeply influenced her perspective on travel and safety.✓ She stresses the importance of listening to your instincts while exploring unfamiliar places.✓ Her personal experiences have inspired her to write a book about resilience and transformation through travel.✓ Rhiannon believes challenging experiences can serve a greater purpose in helping others heal.✓ She is developing future travel programs focused on wellness, growth, and group connection.✓ Her work aims to support people who have experienced trauma or life-altering events.✓ She views travel as a powerful tool for recovery, empowerment, and self-discovery. Learn more about Big World Made Small Adventure Travel Marketing and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.

Guest BioAmanda Black is the founder of The Solo Female Traveler Network, a global community empowering women to explore the world with confidence and connection. With over a decade of experience in immersive travel and community design, Amanda has helped thousands of women break out of their comfort zones and find belonging through adventure. Her passion for creating transformative group experiences has taken her across the globe — from remote villages to vibrant cities — always in search of meaningful human connection.She's also the creator of Kindred Community, a series of women-only retreats built around authentic bonding and personal growth. Amanda is a TEDx speaker whose talk, “Shared Firsts: Redesigning How We Find Belonging,” explores how strong relationships form through shared new experiences. Whether she's leading a group trip or covered in sawdust in her woodshop at home in San Diego, Amanda brings creativity, empathy, and a deep belief in the power of community to everything she does.Show SummaryIn this episode of the Big World Made Small Adventure Travel Podcast, host Jason Elkins speaks with Amanda about the transformative nature of solo travel and the power of women supporting women on the road. Amanda opens up about how a personal loss led her to explore the world alone — and eventually inspired her to build the largest solo female travel community in the world.From the early challenges of organizing her first group trip to designing soulful connection retreats, Amanda shares insights into what makes travel truly life-changing. She and Jason discuss safety, resilience, and how real connection often comes not from finding your people, but from creating shared firsts with strangers who become lifelong friends.Key Takeaways✓ The Solo Female Traveler Network connects over half a million women worldwide✓ Solo travel can be a powerful and safe experience for women✓ Community helps travelers feel supported and confident✓ Amanda's journey began as a response to personal grief and transformation✓ Group trips offer deep emotional connections and shared experiences✓ Organizing tours comes with both logistical challenges and profound rewards✓ Perceptions of safety are often shaped more by fear than fact✓ Connection retreats focus on vulnerability, joy, and authentic bonding✓ Travel is a tool for resilience, growth, and lifelong friendships✓ Amanda believes meaningful connection comes from shared new experiences Learn more about Big World Made Small Adventure Travel Marketing and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.

Mark Carpenter is a keynote speaker, leadership coach, and bestselling author dedicated to reshaping business leadership with a human-first approach. With experience across multiple industries, Mark helps organizations improve productivity, engagement, and commitment by fostering authentic connections.He is the author of Lead Like a Person, Not a Position and co-author of Master Storytelling: How to Turn Your Stories Into Experiences that Teach, Lead, and Inspire. Mark's work blends heart and strategy, equipping leaders to move beyond titles and authority to build trust, unlock commitment, and create cultures where people truly thrive.SHOW SUMMARYIn this episode of the Selling from the Heart Podcast, Larry Levine and Darrell Amy are joined by Mark Carpenter to explore what it truly means to lead and sell like a person, not a position. Mark challenges traditional leadership models that rely on authority and hierarchy, emphasizing instead the power of authenticity, presence, and intentional connection.Drawing from his bestselling book, Mark outlines three essential leadership skills—listening intently, communicating intentionally, and recognizing individuals, that directly impact trust, performance, and engagement. The conversation also addresses why top-performing salespeople often struggle when promoted into leadership roles without people-skills training and why mentorship is critical for developing effective leaders. This episode offers practical, human-centered guidance for anyone looking to lead and sell from the heart.KEY TAKEAWAYSLeadership and sales success begin with human connection—not titles or authority.Lead and sell as a person first; positions don't build trust, people do.The three core leadership skills: listening intently, communicating intentionally, and recognizing individuals.Many leaders fail because they receive position training but not people-skills training.Being a great salesperson does not automatically translate into being a great leader.Recognition is just as important as correction, and often overlooked.Listening requires discipline and presence in a fast-thinking world.Mentorship accelerates leadership readiness and long-term effectiveness.HIGHLIGHT QUOTESWe do not rise to the level of our expectations. We fall to the level of our training.People can speak at about 125 words per minute, listen at 400, and think at 900, presence is work.What's the best thing about your work? The people. What's the worst thing? The people.People are messy… and there's joy in the messiness too.

Kelley Hippler is a seasoned Chief Revenue Officer with more than 20 years of global commercial leadership experience. She specializes in driving sustainable revenue growth and transforming sales organizations through strategic planning, disciplined execution, and people-first leadership. Kelley is known as a data-driven and accountability-centered leader who builds scalable teams aligned around a shared vision and clear outcomes.She spent 23 years at Forrester Research and, during her five years as Chief Sales Officer, helped grow company revenue by 51% through organic and inorganic strategies, reaching a company high of $538M in revenue and a $1.13B market cap. Kelley is deeply passionate about developing talent, building cultures of ownership, and driving measurable business impact. Her leadership mantra is: People. Plan. Align. Execute. Win.SHOW SUMMARYIn this episode of the Selling from the Heart Podcast, Larry Levine and Darrell Amy are joined by Kelley Hippler to explore how authenticity, alignment, and disciplined execution drive modern sales success. Kelley shares insights from her extensive executive leadership experience, including how strong sales and marketing alignment, intentional planning, and people-first leadership create sustainable growth.The conversation highlights the evolving buyer journey, the importance of meaningful customer interactions, and how AI and technology are reshaping sales workflows. Kelley offers practical guidance for sales leaders and professionals on maximizing effectiveness, improving qualification discipline, protecting time, and building trust-centered sales cultures that consistently perform.KEY TAKEAWAYSAuthentic, agenda-free selling builds stronger long-term trust with buyers.Revenue growth starts with people—empowered, aligned sellers drive results.Sales and marketing alignment must be demonstrated through shared action, not just words.Time is a seller's most limited asset and must be protected intentionally.Today's buyers are largely through their journey before engaging sellers—value must show up fast.Strong qualification and disqualification discipline improves win rates and efficiency.AI and technology should support effectiveness, not replace authentic human connection.Culture carriers often outperform quota chasers over the long term.HIGHLIGHT QUOTESSelling from the heart really comes down to leading with authenticity and not an agenda. It's about showing up as a human being first.The best sellers I've come across in my career weren't just quota crushers, but they were actually culture carriers.Your people at the end of the day are the ones who drive your results. I may be a chief revenue officer, but I'm not the one driving revenue.Taking the call is the worst thing you can do. You are wasting that person's time. The best thing you can do is let a seller know if it's not the right time.

Guest BioAl Ste-Marie is the founder of Unsold Antarctica, a travel company that specializes in connecting adventurous travelers with last-minute, discounted voyages to the White Continent. With a background in hospitality, Al brings a deep understanding of customer service and traveler psychology to the world of expedition travel. His work helps make Antarctica more accessible to curious explorers, families, and first-time adventurers who might not have realized this dream trip was within reach.Show SummaryIn this episode of the Big World Made Small Adventure Travel Podcast, host Jason Elkins speaks with Al about his journey into the polar travel industry and the story behind Unsold Antarctica. He explains how offering discounted, last-minute trips has opened up Antarctic travel to a broader audience, breaking down the perception that the experience is out of reach for most people.Al also shares how his background in hospitality has shaped the way he approaches customer care and the importance of working with knowledgeable travel agents. From the surprising warmth of Antarctica's summer season to the thrill of the polar plunge, the conversation explores what makes an Antarctic expedition so memorable. Along the way, Al touches on the power of multi-generational travel and the unique bonds formed between people who share this once-in-a-lifetime journey.Key Takeaways✓ Unsold Antarctica provides discounted, last-minute travel opportunities to the Antarctic region✓ Visiting Antarctica can be more budget-friendly than many travelers expect✓ A background in hospitality enhances how companies serve and understand their clients✓ Understanding customer psychology is essential in crafting exceptional travel experiences✓ Travel agents offer valuable expertise and personalized guidance for complex trips✓ Antarctica is surprisingly mild during its summer months✓ Multi-generational travel is a growing trend on Antarctic expeditions✓ Shared experiences in remote locations build strong connections among travelers✓ The polar plunge remains a fan-favorite activity among adventurous guests✓ Partnering with a travel agent can elevate the entire journey Learn more about Big World Made Small Adventure Travel Marketing and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.

Karen Kelly is a keynote speaker, sales trainer, fractional sales leader, and recognized women-in-sales expert. She helps companies find, recruit, onboard, and promote top female sales talent while empowering women founders and sales professionals to thrive in modern selling environments.With deep experience across corporate sales and leadership, Karen emphasizes emotional intelligence, authenticity, and connection as the true drivers of sales success today. Her work centers on helping sellers move beyond hustle and pressure to lead with confidence, clarity, and heart.SHOW SUMMARYIn this episode of the Selling from the Heart Podcast, Larry Levine and Darrell Amy are joined by Karen Kelly to explore how reframing fear and revealing authenticity can transform sales conversations. Karen shares her personal journey from selling with a “head and hustle” mindset to embracing heart-centered selling through inner work and self-awareness.The conversation dives into the power of pausing, listening deeply, and creating emotional safety for buyers. Karen introduces her “Three R's” framework, Reframe, Reveal, and Revisit, and explains why fear, not price or competition, is often the real reason deals stall. This episode challenges traditional sales tactics and offers practical insights for selling with confidence, empathy, and purpose.KEY TAKEAWAYSPausing before reacting creates space for deeper understanding and stronger conversations.Sales success starts with self-awareness—you can't authentically connect outward until you look inward.Fear is the primary driver of buyer indecision; sellers must bring confidence and clarity, not pressure.The Three R's framework—Reframe, Reveal, Revisit—helps sellers navigate modern sales conversations.A full pipeline creates an abundance mindset, making authenticity and detachment easier.Trust-building, empathy, and connection are critical strengths in today's sales landscape.QUOTESI sold from the head and hustle… on paper I was winning, but on the inside I felt empty.If you can't connect with yourself, how are you in a position to do it with others?Salesforce says the number one complaint buyers have is that they don't feel heard.Our goal is to bring confidence to their doubt and direction to their indecision.

Margie Newman Tsay is the Founder & CEO of Intesa Communications Group, a strategic communications firm specializing in reputation management, executive coaching, and crisis response. A seasoned communicator and entrepreneur, Margie draws on her background in media relations, advocacy, and leadership to help high‑profile professionals and organizations build trust, align their message, and navigate change.Her work is guided by a deep belief in authenticity, clarity, and purpose‑driven communication. Based in San Diego but rooted in Nashville, Margie serves as a champion for leaders who want to elevate their impact and build cultures anchored in connection, integrity, and clarity.SHOW SUMMARYIn this episode of Selling from the Heart Podcast. Larry Levine and Darrell Amy are joined by Margie Newman Tsay, founder of Intesa Communications Group, who shares her expertise in strategic communications, reputation management, executive coaching, and crisis response. Margie emphasizes the need for clarity, brevity, and effective communication during crises and how these skills are essential for building trust and credibility. She also highlights the role of continuous learning and vulnerability in becoming a successful communicator, regardless of age or gender. The episode underscores the overlooked necessity of crisis communication training in the sales profession and offers actionable insights for sales leaders and professionals.KEY TAKEAWAYSCommunication requires repetition - Say things 10-11 times before people truly retain them; don't assume once is enough Make the customer the hero - Focus on their goals and needs, not your product or yourself Reputation is built daily - Trust and authenticity come from how you show up every single day, not just when making a sale Surprises are for birthdays - Over-communicate to avoid catching people off guard in business relationships Crisis communication essentials - Focus on brevity, roles, and goals; reduce oxygen to the flame rather than escalating Diversify your network - Learn from people across different ages, genders, and industries to expand your communication toolkit Humans first in crisis - Remember everyone defaults to fear and ego under pressure; sometimes people just need to be heardQUOTES"Selling from the heart means remembering that it's not about you. Make the customer the hero." "Surprises are for birthdays. You gotta communicate, communicate, communicate in four different ways to make sure people get it." "Leadership is context. When we stop communicating and giving that context, trust erodes." "No one is born a great communicator. This is a learned skill. You can start today being a great communicator." "In a crisis, our brains are ego and overwhelm. We immediately need to know what is going on, how do we solve for it, and what's my job." "What's the closest gator to your boat? You take 'em one gator at a time." (on prioritizing in crisis) "Everyone is a human first. Ego and fear don't bring out the best in any person, and that is what you're dealing with in a crisis."Learn more about Margie Newman Tsay.LinkedIn: https://www.linkedin.com/in/margienewmantsay/Learn more about Darrell and Larry.Darrell's LinkedIn: https://www.linkedin.com/in/darrellamy/Larry's LinkedIn: https://www.linkedin.com/in/larrylevine1992/Website: https://www.sellingfromtheheart.net/ADDITIONAL RESOURCESDiscover Heart-Centered Leadership:Explore the Culture from the Heart Podcast and uncover the secrets to thriving workplace cultures. Know a visionary CEO? Nominate them today at

Cory Scheer is the Founder and CEO of TrustCentric® Consulting, a leadership advisory firm dedicated to putting trust at the core of every organization. With over two decades of experience, Cory specializes in building the Trust Proposition®—a framework designed to uncover hidden gaps and align leadership, culture, and performance.A powerful speaker and trusted advisor to senior teams, Cory helps leaders communicate with clarity and empower their teams to create environments where trust serves as the primary engine for growth.SHOW SUMMARYIn this episode of the Selling from the Heart Podcast, Larry Levine and Darrell Amy are joined by Cory Scheer to explore the fundamental mechanics of building and sustaining trust in the sales world. Cory shares his deep research into why sales professionals must focus on their "Trust Proposition" before they ever lead with a "Value Proposition".The conversation dives into the practical building blocks of trustworthiness, competency, problem-solving, and authentic care, and highlights why active listening remains the most effective tool in a salesperson's arsenal. Whether you are a veteran leader or a rising professional, this episode provides a blueprint for closing the trust gap to create lasting customer loyalty and meaningful results.KEY TAKEAWAYSTrust as the Foundation: deals stall and relationships fade without a firm belief in the truth of the person or the process.The Trust Proposition: Your trust proposition must precede and bolster your value proposition; value is only recognized once trust is established.The Three Pillars: Building trust requires mastering three specific elements: competency, problem-solving, and authentic care for others.The Power of Listening: Active listening is the single most powerful way to demonstrate that you genuinely care about a client's outcome.The Generational Shift: Younger professionals (ages 18–29) are highly sensitive to trust levels and will quickly exit environments where it is lacking.Outcome vs. Strategy: Real growth is not a strategy you implement, but an outcome of consistent, trustworthy actions.HIGHLIGHT QUOTESTrust is the firm belief in the truth of something or someone.The number one way to demonstrate care for others... is by listening actively.Mind the trust gap, get your trust proposition out on the business table as fast as possible.Growth is an outcome. It is not a strategy.

Alex Goldfayn is the CEO of a high-performance revenue growth consultancy that helps companies boost sales by 15–30% annually. A three-time Wall Street Journal bestselling author, his works include Pick Up The Phone & Sell, 5-Minute Selling, and Selling Boldly.Known as one of the most sought-after keynote speakers in the industry, Alex is famous for shifting mindsets from fear to confidence and from selling to helping. He is driven by a mission to help organizations turn ordinary outreach into extraordinary, predictable growth.SHOW SUMMARYIn this episode of the Selling from the Heart Podcast, Larry Levine and Darrell Amy are joined by Alex Goldfayn, Founder and CEO of Outgrow. Alex shares actionable strategies from his latest book, Outgrow: How to Expand Market Share and Outsell Your Competition, focusing on how to boost sales by being proactive rather than reactive.The conversation dives deep into the "miracle tool" of the telephone and the importance of purposeful outreach when nothing is wrong, rather than only calling when there is a problem. Alex provides powerful insights on overcoming the fear of rejection and maintaining the consistency required to achieve significant organic growth while selling with genuine heart.KEY TAKEAWAYSService-First Mindset: Selling from the heart is a shift in perspective, it is about helping your clients, not just closing a deal.The Proactive Edge: Predictable, organic sales growth is driven by proactive outreach, not by reacting to urgent or stressful problems.Purpose Over Pressure: Meaningful growth is the result of consistent, purposeful actions rather than increased pressure.Reframing Rejection: Rejection is a natural part of the sales process; remember that every “no” brings you one step closer to a “yes”.The Power of the Phone: Using the phone proactively sets you apart in a digital world because most of your competitors simply aren't doing it.Trust as a Catalyst: Building authentic relationships and deep trust is the primary driver of long-term professional success.HIGHLIGHT QUOTESWe are the helpers, we're the salespeople. It's righteous work.Proactive is when nothing is wrong; reactive is in response to something urgent or stressful.Sales growth doesn't come from more pressure, it comes from more purpose.If the phone came out after email, we would all think it's a miracle tool.

Joel Goldberg is a veteran TV broadcaster for the Kansas City Royals, serving as the in-game reporter and anchor for every pre-game and post-game show. With over 30 years in television, Joel has covered everything from Super Bowls to World Series, interviewing icons like Will Ferrell and Wayne Gretzky—while also reporting on quirky moments like tick racing on a pool table.He is the host of the podcast Rounding the Bases and the author of two books: Small Ball Big Results and Small Ball Big Dreams, where he shares stories of success through consistency, teamwork, and trust.Beyond the broadcast booth, Joel runs a thriving speaking business, helping organizations build cultures grounded in trust and connection. His practical, story-driven approach to leadership has helped companies improve morale, strengthen teamwork, and foster authentic engagement.A proud Emmy Award winner and storyteller at heart, Joel brings a unique blend of sports wisdom, business insight, and real-world perspective to every stage he steps on.SHOW SUMMARYIn this episode of Selling from the Heart Podcast. Larry Levine and Darrell Amy are joined by Joel Goldberg, a seasoned TV broadcaster and author, who shares his insights on storytelling and building trust in both sport and sales. Joel recounts captivating stories from his career, highlighting the power of small consistent actions to achieve big results. The episode emphasizes the importance of genuine and effective storytelling in sales, providing practical advice for sales professionals to connect better with their audience.KEY TAKEAWAYSAuthenticity and trust are the foundation of successful sales and relationships.Everyone is in the people business and, in some way, a storyteller.Consistency, small daily actions (“small ball”), and attention to detail lead to big results.Know your audience and listen before telling your story.Effective storytelling is about making your message relevant and emotionally resonant.Building trust with your team and clients enables you to achieve more together.QUOTES“We are all in the people business, and we are all storytellers.”“Authenticity sells.”“When people believe you have their best interests at heart before your own, it becomes a lot easier to sell.”“Small ball is the little things you do consistently that add up to big results.”“If you don't know what your audience wants, it becomes a lot harder to sell.”“You have to earn trust—once you have it, you can do anything.”Learn more about Joel Goldberg.LinkedIn: https://www.linkedin.com/in/joelgoldbergkc/Learn more about Darrell and Larry.Darrell's LinkedIn: https://www.linkedin.com/in/darrellamy/Larry's LinkedIn: https://www.linkedin.com/in/larrylevine1992/Website: https://www.sellingfromtheheart.net/ADDITIONAL RESOURCESDiscover Heart-Centered Leadership:Explore the Culture from the Heart Podcast and uncover the secrets to thriving workplace cultures. Know a visionary CEO? Nominate them today at

Greg Stephens is the President of Choice Consulting and a seasoned communication expert, executive coach, and corporate trainer. With over 25 years of experience across tech, healthcare, and sports, Greg specializes in the "human" side of business: leadership development, conflict resolution, and high-stakes communication.A certified behavior analyst and Master Trainer in Crucial Conversations, Greg has empowered thousands of professionals to turn ordinary interactions into extraordinary results.SHOW SUMMARYIn this episode of the Selling from the Heart Podcast, Larry Levine and Darrell Amy are joined by Greg Stephens to explore how sales professionals and leaders can restore even the most challenging or “impossible” relationships. Greg shares powerful insights on authenticity, mindset, and communication—highlighting how self-limiting beliefs often stand in the way of trust and progress.The conversation dives into practical strategies for setting clear agreements, defining mutual respect, and creating psychological safety in client and team relationships. Through real-world examples and role-playing, Greg demonstrates how intentional communication can transform conflict into collaboration and rebuild trust where it feels lost.KEY TAKEAWAYSAuthenticity as a Foundation: Sustainable sales success is impossible without an authentic connection and a baseline of mutual respect.Mindset Over Circumstance: Most "impossible" relationships are actually limited by our own internal beliefs—change your narrative to change the outcome.Define Respect Early: Success lies in establishing clear agreements and understanding exactly what "respect" means to your client.The Information Gap: Open and honest communication about expectations is vital; without information, people create "worst-case" stories that lead to downward spirals.Radical Accountability: You cannot control another person, but you have 100% control over your attitude, your actions, and how you show up.HIGHLIGHT QUOTESEveryone wants to buy, no one wants to be sold.If I don't have your best in mind, it's going to come across as me trying to get something for myself.People have to have psychological safety in the conversation—mutual purpose and mutual respect.In the absence of information, we make it up and we make up the worst story we can.