Podcasts about Southern Europe

A cyber-crime kingpin in a US prison speaks for the first time. How did he dodge the FBI when they came to his home? And how did he and his alleged crime gang steal millions of dollars from their victims? We learn that Jabber Zeus boss Tank had friends in high political places in Ukraine – and a budding young business associate in Russia.Hosted by Joe Tidy, the BBC's cyber correspondent – one of the few Western journalists to have met an alleged member of Evil Corp – and the BBC's Eastern and Southern Europe correspondent Sarah Rainsford, who spent more than two decades reporting from Moscow.

Edwin Mata is the CEO and Co-Founder of Brickken, a leading multi-chain tokenization platform that has already pioneered the tokenization of over $300 million in real-world assets across 16 countries. Under his leadership, Brickken was ranked #28 on Sifted's Top 100 Fastest-Growing Startups in France & Southern Europe 2025, one of only two blockchain-native companies featured, proving that Web3 infrastructure is no longer theoretical—it's being built, adopted, and deployed by real institutions.Edwin, a Mexican-Spanish blockchain lawyer, entrepreneur, and keynote speaker, is at the forefront of real-world asset (RWA) tokenization. He has shaped academic and legal programs on emerging technologies and continues to advocate for clear regulatory standards and scalable frameworks across Web3.He was recently recognized by Forbes Argentina as one of the “40 Under 40 Tech Leaders Revolutionizing the Digital Future,” highlighting his role among innovators driving the next wave of technology and finance globally.At Brickken, Edwin is creating compliant Web3 infrastructure that empowers institutions to tokenize, manage, and scale real-world assets efficiently, helping usher in a new era of global liquidity through decentralized finance.

Edwin Mata is the CEO and Co-Founder of Brickken, a leading multi-chain tokenization platform that has already pioneered the tokenization of over $300 million in real-world assets across 16 countries. Under his leadership, Brickken was ranked #28 on Sifted's Top 100 Fastest-Growing Startups in France & Southern Europe 2025, one of only two blockchain-native companies featured, proving that Web3 infrastructure is no longer theoretical—it's being built, adopted, and deployed by real institutions.Edwin, a Mexican-Spanish blockchain lawyer, entrepreneur, and keynote speaker, is at the forefront of real-world asset (RWA) tokenization. He has shaped academic and legal programs on emerging technologies and continues to advocate for clear regulatory standards and scalable frameworks across Web3.He was recently recognized by Forbes Argentina as one of the “40 Under 40 Tech Leaders Revolutionizing the Digital Future,” highlighting his role among innovators driving the next wave of technology and finance globally.At Brickken, Edwin is creating compliant Web3 infrastructure that empowers institutions to tokenize, manage, and scale real-world assets efficiently, helping usher in a new era of global liquidity through decentralized finance.

The net tightens on the Jabber Zeus crew. Police and intelligence services across borders are poised to synchronise raids, but cops in London are thrown a last-minute curveball that could see the whole operation implode. Meanwhile, tales of Tank's past emerge - and his former life as club DJ Slava Rich. But as FBI agents working in Ukraine brace to break down doors and make arrests, are the hackers already aware of what's coming?Hosted by Joe Tidy, the BBC's cyber correspondent – one of the few Western journalists to have met an alleged member of Evil Corp – and the BBC's Eastern and Southern Europe correspondent Sarah Rainsford, who spent more than two decades reporting from Moscow.

Our sister publication Reinsurance News spoke with Nikhil da Victoria Lobo, Head of P&C Reinsurance for Western & Southern Europe and Middle East & Africa at industry giant Swiss Re in the run up to the annual Baden-Baden reinsurance event about market dynamics across his regions. Swiss Re will have a key focus on stability and consistency during its negotiations with clients at the 2025 Baden-Baden Reinsurance Meeting, as the market navigates underlying strengths and challenges ahead of the key January 1st renewal season, da Victoria Lobo explained. The discussion covered supply demand dynamics, the outlook for the 1.1 renewals, rising secondary perils and frequency covers, emerging technologies such as AI, as well as the role of innovative structures like parametric risk transfer, and more. Listen to this podcast episode for a Reinsurance News conversation with da Victoria Lobo of Swiss Re  to hear more on the January reinsurance renewals, the impacts of secondary perils and whether this signals a return to frequency covers, what reinsurers need to do to ensure they keep meeting their cost of capital in the softening environment, and also the role of emerging technology and some of the biggest challenges and opportunities for P&C reinsurance heading into 2026.

What does it take to keep your voice—and your purpose—strong through every season of life? In this episode of Unstoppable Mindset, I sit down with my friend Bill Ratner, one of Hollywood's most recognized voice actors, best known as Flint from GI Joe. Bill's voice has carried him through radio, animation, and narration, but what stands out most is how he's used that same voice to serve others through storytelling, teaching, and grief counseling. Together, we explore the heart behind his work—from bringing animated heroes to life to standing on The Moth stage and helping people find healing through poetry. Bill shares lessons from his own journey, including losing both parents early, finding family in unexpected places, and discovering how creative expression can rebuild what life breaks down. We also reflect on 9/11, preparedness, and the quiet confidence that comes from trusting your training—whether you're a first responder, a performer, or just navigating the unknown. This conversation isn't just about performance; it's about presence. It's about using your story, your craft, and your compassion to keep moving forward—unstoppable, one voice at a time. Highlights: 00:31 – Hear the Flint voice and what it takes to bring animated characters to life. 06:57 – Learn why an uneven college path still led to a lifelong acting career. 11:50 – Understand how GI Joe became a team and a toy phenomenon that shaped culture. 15:58 – See how comics and cartoons boosted classroom literacy when used well. 17:06 – Pick up simple ways parents can spark reading through shared stories. 19:29 – Discover how early, honest conversations about death can model resilience. 24:09 – Learn to critique ads and media like a pro to sharpen your own performance. 36:19 – Follow the pivot from radio to voiceover and why specialization pays. 47:48 – Hear practical editing approaches and accessible tools that keep shows tight. 49:38 – Learn how The Moth builds storytelling chops through timed, judged practice. 55:21 – See how poetry—and poetry therapy—support grief work with students. 59:39 – Take notes on memoir writing, emotional management, and one-person shows. About the Guest: Bill Ratner is one of America's best known voice actors and author of poetry collections Lamenting While Doing Laps in the Lake (Slow Lightning Lit 2024,) Fear of Fish (Alien Buddha Press 2021,) To Decorate a Casket (Finishing Line Press 2021,) and the non-fiction book Parenting For The Digital Age: The Truth Behind Media's Effect On Children and What To Do About It (Familius Books 2014.) He is a 9-time winner of the Moth StorySLAM, 2-time winner of Best of The Hollywood Fringe Extension Award for Solo Performance, Best of the Net Poetry Nominee 2023 (Lascaux Review,) and New Millennium "America One Year From Now" Writing Award Finalist. His writing appears in Best Small Fictions 2021 (Sonder Press,) Missouri Review (audio,) Baltimore Review, Chiron Review, Feminine Collective, and other journals. He is the voice of "Flint" in the TV cartoon G.I. Joe, "Donnell Udina" in the computer game Mass Effect, the voice of Air Disasters on Smithsonian Channel, NewsNation, and network TV affiliates across the country. He is a committee chair for his union, SAG-AFTRA, teaches Voiceovers for SAG-AFTRA Foundation, Media Awareness for Los Angeles Unified School District, and is a trained grief counsellor. Member: Actors Equity Association, Screen Actors Guild-AFTRA, National Storytelling Network • https://billratner.com • @billratner Ways to connect with Bill: https://soundcloud.com/bill-ratner https://www.instagram.com/billratner/ https://twitter.com/billratner https://www.threads.net/@billratner https://billratner.tumblr.com https://www.youtube.com/@billratner/videos https://www.facebook.com/billratner.voiceover.author https://bsky.app/profile/bilorat.bsky.social About the Host: Michael Hingson is a New York Times best-selling author, international lecturer, and Chief Vision Officer for accessiBe. Michael, blind since birth, survived the 9/11 attacks with the help of his guide dog Roselle. This story is the subject of his best-selling book, Thunder Dog. Michael gives over 100 presentations around the world each year speaking to influential groups such as Exxon Mobile, AT&T, Federal Express, Scripps College, Rutgers University, Children's Hospital, and the American Red Cross just to name a few. He is Ambassador for the National Braille Literacy Campaign for the National Federation of the Blind and also serves as Ambassador for the American Humane Association's 2012 Hero Dog Awards. https://michaelhingson.com https://www.facebook.com/michael.hingson.author.speaker/ https://twitter.com/mhingson https://www.youtube.com/user/mhingson https://www.linkedin.com/in/michaelhingson/ accessiBe Links https://accessibe.com/ https://www.youtube.com/c/accessiBe https://www.linkedin.com/company/accessibe/mycompany/ https://www.facebook.com/accessibe/ Thanks for listening! Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page. Do you have some feedback or questions about this episode? Leave a comment in the section below! Subscribe to the podcast If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or Stitcher. You can subscribe in your favorite podcast app. You can also support our podcast through our tip jar https://tips.pinecast.com/jar/unstoppable-mindset . Leave us an Apple Podcasts review Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple Podcasts, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts. Transcription Notes: Michael Hingson ** 00:00 Access Cast and accessiBe Initiative presents Unstoppable Mindset. The podcast where inclusion, diversity and the unexpected meet. Hi, I'm Michael Hingson, Chief Vision Officer for accessiBe and the author of the number one New York Times bestselling book, Thunder dog, the story of a blind man, his guide dog and the triumph of trust. Thanks for joining me on my podcast as we explore our own blinding fears of inclusion unacceptance and our resistance to change. We will discover the idea that no matter the situation, or the people we encounter, our own fears, and prejudices often are our strongest barriers to moving forward. The unstoppable mindset podcast is sponsored by accessiBe, that's a c c e s s i capital B e. Visit www.accessibe.com to learn how you can make your website accessible for persons with disabilities. And to help make the internet fully inclusive by the year 2025. Glad you dropped by we're happy to meet you and to have you here with us.   Michael Hingson ** 01:21 Well on a gracious hello to you, wherever you may be, I am your host. Mike hingson, and you are listening to unstoppable mindset. Today, we get to have a voice actor, person, Bill Ratner, who you want to know who Bill Radnor is, go back and watch the old GI Joe cartoons and listen to the voice of Flint.   Bill Ratner ** 01:42 All right. Lady Jay, you better get your battle gear on, because Cobra is on their way. And I can't bring up the Lacher threat weapon system. We got to get out of here. Yo, Joe,   Michael Hingson ** 01:52 there you go. I rest my case Well, Bill, welcome to unstoppable mindset.   Bill Ratner ** 02:00 We can't rest now. Michael, we've just begun. No, we've just begun.   Michael Hingson ** 02:04 We got to keep going here. Well, I'm really glad that you're here. Bill is another person who we inveigled to get on unstoppable mindset with the help of Walden Hughes. And so that means we can talk about Walden all we want today. Bill just saying, oh goodness. And I got a lot to say. Let me tell you perfect, perfect. Bring it on. So we are really grateful to Walden, although I hope he's not listening. We don't want to give him a big head. But no, seriously, we're really grateful. Ah, good point.   Bill Ratner ** 02:38 But his posture, oddly enough, is perfect.   Michael Hingson ** 02:40 Well, there you go. What do you do? He practiced. Well, anyway, we're glad you're here. Tell us about the early bill, growing up and all that stuff. It's always fun to start a good beginning.   Bill Ratner ** 02:54 Well, I was a very lucky little boy. I was born in Des Moines, Iowa in 1947 to two lovely people, professionals, both with master's degree out at University of Chicago. My mother was a social worker. My father had an MBA in business. He was managing editor of Better Homes and Gardens magazine. So I had the joy of living in a better home and living in a garden.   Michael Hingson ** 03:21 My mother. How long were you in Des Moines?   Bill Ratner ** 03:24 Five and a half years left before my sixth birthday. My dad got a fancy job at an ad agency in Minneapolis, and had a big brother named Pete and big handsome, curly haired boy with green eyes. And moved to Minneapolis, Minnesota, and was was brought up there.   Michael Hingson ** 03:45 Wow. So you went to school there and and chased the girls and all that stuff.   Bill Ratner ** 03:54 I went to school there at Blake School for Boys in Hopkins, Minnesota. Couldn't chase the girls day school, but the girls we are allowed to dance with certainly not chase. Michael was at woodhue dancing school, the Northrop girls from Northrop girls school and the Blake boys were put together in eighth grade and taught the Cha Cha Cha, the waltz, the Charleston, and we danced together, and the girls wore white gloves, and we sniffed their perfume, and we all learned how to be lovers when we were 45   Michael Hingson ** 04:37 There you are. Well, as long as you learned at some point, that's a good start.   Bill Ratner ** 04:44 It's a weird generation. Michael,   Michael Hingson ** 04:46 I've been to Des Moines before. I was born in Chicago, but moved out to California when I was five, but I did some work with the National Federation of the Blind in the mid 19. 1970s 1976 into 1978 so spent time at the Iowa Commission for the Blind in Des Moines, which became a top agency for the Blind in well, the late 50s into the to the 60s and so on. So   Bill Ratner ** 05:15 both my parents are from Chicago. My father from the south side of Chicago, 44th and Kenzie, which was a Irish, Polish, Italian, Jewish, Ukrainian neighborhood. And my mother from Glencoe, which was a middle class suburb above Northwestern University in Evanston.   Michael Hingson ** 05:34 I Where were you born? 57th and union, north, south side, no, South   Bill Ratner ** 05:42 57th union is that? Is that west of Kenzie?   Michael Hingson ** 05:46 You know, I don't remember the geography well enough to know, but I know that it was, I think, Mount Sinai Hospital where I was born. But it was, it's, it's, it's a pretty tough neighborhood today. So I understand,   Bill Ratner ** 06:00 yeah, yeah, my it was tough, then it's tough now,   Michael Hingson ** 06:03 yeah, I think it's tougher, supposedly, than it was. But we lived there for five years, and then we we moved to California, and I remember some things about Chicago. I remember walking down to the local candy store most days, and had no problem doing that. My parents were told they should shut me away at a home somewhere, because no blind child could ever grow up to amount to anything. And my parents said, You guys are you're totally wrong. And they brought me up with that attitude. So, you   Bill Ratner ** 06:32 know who said that the school says school so that   Michael Hingson ** 06:35 doctors doctors when they discovered I was blind with the   Bill Ratner ** 06:38 kid, goodness gracious, horrified.   Michael Hingson ** 06:44 Well, my parents said absolutely not, and they brought me up, and they actually worked with other parents of premature kids who became blind, and when kindergarten started in for us in in the age of four, they actually had a special kindergarten class for blind kids at the Perry School, which is where I went. And so I did that for a year, learn braille and some other things. Then we moved to California, but yeah, and I go back to Chicago every so often. And when I do nowadays, they I one of my favorite places to migrate in Chicago is Garrett Popcorn.   Bill Ratner ** 07:21 Ah, yes, with caramel corn, regular corn, the   Michael Hingson ** 07:25 Chicago blend, which is a mixture, yeah, the Chicago blend is cheese corn, well, as it is with caramel corn, and they put much other mozzarella on it as well. It's really good.   Bill Ratner ** 07:39 Yeah, so we're on the air. Michael, what do you call your what do you call your program? Here I am your new friend, and I can't even announce your program because I don't know   Michael Hingson ** 07:48 the name, unstoppable mindset. This   Bill Ratner ** 07:51 is unstoppable mindset.   Michael Hingson ** 07:56 We're back. Well, we're back already. We're fast. So you, you, you moved off elsewhere, out of Des Moines and all that. And where did you go to college?   Bill Ratner ** 08:09 Well, this is like, why did you this is, this is a bit like talking about the Vietnam War. Looking back on my college career is like looking back on the Vietnam War series, a series of delusions and defeats. By the time I the time i for college, by the time I was applying for college, I was an orphan, orphan, having been born to fabulous parents who died too young of natural causes. So my grades in high school were my mediocre. I couldn't get into the Ivy Leagues. I got into the big 10 schools. My stepmother said, you're going to Michigan State in East Lansing because your cousin Eddie became a successful realtor. And Michigan State was known as mu u it was the most successful, largest agriculture college and university in the country. Kids from South Asia, China, Northern Europe, Southern Europe, South America all over the world came to Michigan State to study agricultural sciences, children of rich farmers all over the world and middle class farmers all over the world, and a huge police science department. Part of the campus was fenced off, and the young cadets, 1819, 20 years old, would practice on the rest of the student body, uniformed with hats and all right, excuse me, young man, we're just going to get some pizza at eight o'clock on Friday night. Stand against your car. Hands in your car. I said, Are you guys practicing again? Shut up and spread your legs. So that was that was Michigan State, and even though both my parents had master's degrees, I just found all the diversions available in the 1960s to be too interesting, and was not invited. Return after my sophomore year, and in order to flunk out of a big 10 University, and they're fine universities, all of them, you have to be either really determined or not so smart, not really capable of doing that level of study in undergraduate school. And I'd like to think that I was determined. I used to show up for my exams with a little blue book, and the only thing I would write is due to lack of knowledge, I am unable to complete this exam, sign Bill ranter and get up early and hand it in and go off. And so what was, what was left for a young man like that was the theater I'd seen the great Zero Mostel when I was 14 years old and on stage live, he looked just like my father, and he was funny, and if I Were a rich man, and that's the grade zero must tell. Yeah, and it took about five, no, it took about six, seven years to percolate inside my bread and my brain. In high school, I didn't want to do theater. The cheerleaders and guys who I had didn't happen to be friends with or doing theater. I took my girlfriends to see plays, but when I was 21 I started acting, and I've been an actor ever since. I'm a committee chair on the screen actors guild in Hollywood and Screen Actors Guild AFTRA, and work as a voice actor and collect my pensions and God bless the union.   Michael Hingson ** 11:44 Well, hey, as long as it works and you're making progress, you know you're still with it, right?   Bill Ratner ** 11:53 That's the that's the point. There's no accounting for taste in my business. Michael, you work for a few different broadcast entities at my age. And it's, you know, it's younger people. It's 18 to 3418 years to 34 years old is the ideal demographic for advertisers, Ford, Motor Company, Dove soap, Betty, Crocker, cake mixes and cereals, every conceivable product that sold online or sold on television and radio. This is my this is my meat, and I don't work for religion. However, if a religious organization calls, I call and say, I I'm not, not qualified or not have my divinity degree in order to sell your church to the public?   Michael Hingson ** 12:46 Yeah, yeah. Well, I, I can understand that. But you, you obviously do a lot, and as we talked about, you were Flint and GI Joe, which is kind of cool.   Bill Ratner ** 13:01 Flynn GI Joe was very cool. Hasbro Corporation, which was based in Providence, Rhode Island, had a huge success with GI Joe, the figure. The figure was about 11 and a half inches tall, like a Barbie, and was at first, was introduced to the public after the Korean War. There is a comic book that was that was also published about GI Joe. He was an individual figure. He was a figure, a sort of mythic cartoon figure during World War Two, GI Joe, generic American soldier, fighting man and but the Vietnam war dragged on for a long time, and the American buying public or buying kids toys got tired of GI Joe, got tired of a military figure in their household and stopped buying. And when Nixon ended the Vietnam War, or allotted to finish in 1974 Hasbro was in the tank. It's got its stock was cheap, and executives are getting nervous. And then came the Great George Lucas in Star Wars, who shrank all these action figures down from 11 and a half inches to three and a half inches, and went to China and had Chinese game and toy makers make Star Wars toys, and began to earn billions and billions dollars. And so Hasbro said, let's turn GI Joe into into a team. And the team began with flint and Lady J and Scarlett and Duke and Destro and cover commander, and grew to 85 different characters, because Hasbro and the toy maker partners could create 85 different sets of toys and action figures. So I was actor in this show and had a good time, and also a purveyor of a billion dollar industry of American toys. And the good news about these toys is I was at a conference where we signed autographs the voice actors, and we have supper with fans and so on. And I was sitting next to a 30 year old kid and his parents. And this kid was so knowledgeable about pop culture and every conceivable children's show and animated show that had ever been on the screen or on television. I turned to his mother and sort of being a wise acre, said, So ma'am, how do you feel about your 30 year old still playing with GI Joe action figures? And she said, Well, he and I both teach English in the Pittsburgh, Pennsylvania school system, and last year, the literacy level of my ninth graders was 50% 50% of those kids could not read in ninth grade. So I asked the principal if I could borrow my son's GI Joe, action figures, comic books and VHS tapes, recordings of the shows from TV. And he said, Sure, whatever you want to try. And so she did, and she played the video tapes, and these kids were thrilled. They'd never seen a GI Joe cartoon in class before. Passed out the comic books, let him read comics. And then she said, Okay, you guys. And passed out notebooks and pens and pencils, and said, I want you guys to make up some some shows, some GI Joe shows. And so they said, Yeah, we're ready. All right, Cobra, you better get into the barber shop, because the barber bill is no longer there and the fire engines are in the way. And wait a minute, there's a dog in the street. And so they're making this up, using their imagination, doing their schoolwork, by coming up with scenarios, imaginary fam fan fiction for GI Joe and she raised the literacy level in her classroom by 50% that year, by the end of that year, so, so that was the only story that I've ever heard about the sort of the efficacy of GI Joe, other than, you know, kids play with them. Do they? Are they shooting each other all the time? I certainly hope not. I hope not. Are they using the action figures? Do they strip their guns off and put them in a little, you know, stub over by the side and and have them do physical battle with each other, or have them hump the woods, or have them climb the stairs, or have them search the trees. Who knows what kids do? Same with same with girls and and Barbies. Barbie has been a source of fun and creativity for lots of girls, and the source of of worry and bother to a lot of parents as   Michael Hingson ** 17:54 well. Well, at the same time, though, when kids start to react and relate to some of these things. It's, it's pretty cool. I mean, look what's happened with the whole Harry Potter movement and craze. Harry Potter has probably done more in the last 20 or 25 years to promote reading for kids than most anything else, and   Bill Ratner ** 18:17 that's because it's such a good series of books. I read them to my daughters, yeah. And the quality of writing. She was a brilliant writer, not only just the stories and the storytelling, which is fun to watch in the movies, and you know, it's great for a parent to read. If there are any parents listening, I don't care how old your kids are. I don't care if they're 15. Offer to read to them. The 15 year old might, of course, say mom, but anybody younger than that might say either, all right, fine, which is, which means you better do it or read, read a book. To me, sure, it's fun for the parent, fun for the kid, and it makes the child a completely different kind of thinker and worker and earner.   Michael Hingson ** 19:05 Well, also the people who they got to read the books for the recordings Stephen Fry and in the US here, Jim Dale did such an incredible job as well. I've, I've read the whole Harry Potter series more than once, because I just enjoy them, and I enjoy listening to the the voices. They do such a good job. Yeah. And of course, for me, one of the interesting stories that I know about Jim Dale reading Harry Potter was since it was published by Scholastic he was actually scheduled to do a reading from one of the Harry from the new Harry Potter book that was coming out in 2001 on September 11, he was going to be at Scholastic reading. And of course, that didn't happen because of of everything that did occur. So I don't know whether I'm. I'm assuming at some point a little bit later, he did, but still he was scheduled to be there and read. But it they are there. They've done so much to help promote reading, and a lot of those kinds of cartoons and so on. Have done some of that, which is, which is pretty good. So it's good to, you know, to see that continue to happen. Well, so you've written several books on poetry and so on, and I know that you you've mentioned more than once grief and loss. How come those words keep coming up?   Bill Ratner ** 20:40 Well, I had an unusual childhood. Again. I mentioned earlier how, what a lucky kid I was. My parents were happy, educated, good people, not abusers. You know, I don't have a I don't have horror stories to tell about my mother or my father, until my mother grew sick with breast cancer and and it took about a year and a half or two years to die when I was seven years old. The good news is, because she was a sensitive, educated social worker, as she was actually dying, she arranged a death counseling session with me and my older brother and the Unitarian minister who was also a death counselor, and whom she was seeing to talk about, you know, what it was like to be dying of breast cancer with two young kids. And at this session, which was sort of surprised me, I was second grade, came home from school. In the living room was my mother and my brother looking a little nervous, and Dr Carl storm from the Unitarian Church, and she said, you know, Dr storm from church, but he's also my therapist. And we talk about my illness and how I feel, and we talk about how much I love you boys, and talk about how I worry about Daddy. And this is what one does when one is in crisis. That was a moment that was not traumatic for me. It's a moment I recalled hundreds of times, and one that has been a guiding light through my life. My mother's death was very difficult for my older brother, who was 13 who grew up in World War Two without without my father, it was just him and my mother when he was off in the Pacific fighting in World War Two. And then I was born after the war. And the loss of a mother in a family is like the bottom dropping out of a family. But luckily, my dad met a woman he worked with a highly placed advertising executive, which was unusual for a female in the 1950s and she became our stepmother a year later, and we had some very lovely, warm family years with her extended family and our extended family and all of us together until my brother got sick, came down with kidney disease a couple of years before kidney dialysis was invented, and a couple of years before kidney transplants were done, died at 19. Had been the captain of the swimming team at our high school, but did a year in college out in California and died on Halloween of 1960 my father was 51 years old. His eldest son had died. He had lost his wife six years earlier. He was working too hard in the advertising industry, successful man and dropped out of a heart attack 14th birthday. Gosh, I found him unconscious on the floor of our master bathroom in our house. So my life changed. I My life has taught me many, many things. It's taught me how the defense system works in trauma. It's taught me the resilience of a child. It's taught me the kindness of strangers. It's taught me the sadness of loss.   Michael Hingson ** 24:09 Well, you, you seem to come through all of it pretty well. Well, thank you. A question behind that, just an observation, but, but you do seem to, you know, obviously, cope with all of it and do pretty well. So you, you've always liked to be involved in acting and so on. How did you actually end up deciding to be a voice actor?   Bill Ratner ** 24:39 Well, my dad, after he was managing editor of Better Homes and Gardens magazine in Des Moines for Meredith publishing, got offered a fancy job as executive vice president of the flower and mix division for Campbell within advertising and later at General Mills Corporation. From Betty Crocker brand, and would bring me to work all the time, and would sit with me, and we'd watch the wonderful old westerns that were on prime time television, rawhide and Gunsmoke and the Virginian and sure   Michael Hingson ** 25:15 and all those. Yeah, during   Bill Ratner ** 25:17 the commercials, my father would make fun of the commercials. Oh, look at that guy. And number one, son, that's lousy acting. Number two, listen to that copy. It's the dumbest ad copy I've ever seen. The jingles and and then he would say, No, that's a good commercial, right there. And he wasn't always negative. He would he was just a good critic of advertising. So at a very young age, starting, you know, when we watch television, I think the first television ever, he bought us when I was five years old, I was around one of the most educated, active, funny, animated television critics I could hope to have in my life as a 56789, 1011, 12 year old. And so when I was 12, I became one of the founding members of the Brotherhood of radio stations with my friends John Waterhouse and John Barstow and Steve gray and Bill Connors in South Minneapolis. I named my five watt night kit am transmitter after my sixth grade teacher, Bob close this is wclo stereo radio. And when I was in sixth grade, I built myself a switch box, and I had a turntable and I had an intercom, and I wired my house for sound, as did all the other boys in the in the B, O, R, S, and that's brotherhood of radio stations. And we were guests on each other's shows, and we were obsessed, and we would go to the shopping malls whenever a local DJ was making an appearance and torture him and ask him dumb questions and listen obsessively to American am radio. And at the time for am radio, not FM like today, or internet on your little radio tuner, all the big old grandma and grandpa radios, the wooden ones, were AM, for amplitude modulated. You could get stations at night, once the sun went down and the later it got, the ionosphere would lift and the am radio signals would bounce higher and farther. And in Minneapolis, at age six and seven, I was able to to listen to stations out of Mexico and Texas and Chicago, and was absolutely fascinated with with what was being put out. And I would, I would switch my brother when I was about eight years old, gave me a transistor radio, which I hid under my bed covers. And at night, would turn on and listen for, who knows, hours at a time, and just tuning the dial and tuning the dial from country to rock and roll to hit parade to news to commercials to to agric agriculture reports to cow crossings in Kansas and grain harvesting and cheese making in Wisconsin, and on and on and on that made up the great medium of radio that was handing its power and its business over to television, just as I was growing As a child. Fast, fascinating transition   Michael Hingson ** 28:18 and well, but as it was transitioning, how did that affect you?   Bill Ratner ** 28:26 It made television the romantic, exciting, dynamic medium. It made radio seem a little limited and antiquated, and although I listened for environment and wasn't able to drag a television set under my covers. Yeah, and television became memorable with with everything from actual world war two battle footage being shown because there wasn't enough programming to 1930s Warner Brothers gangster movies with James Cagney, Edward G   Michael Hingson ** 29:01 Robinson and yeah   Bill Ratner ** 29:02 to all the sitcoms, Leave It to Beaver and television cartoons and on and on and on. And the most memorable elements to me were the personalities, and some of whom were invisible. Five years old, I was watching a Kids program after school, after kindergarten. We'll be back with more funny puppets, marionettes after this message and the first words that came on from an invisible voice of this D baritone voice, this commercial message will be 60 seconds long, Chrysler Dodge for 1954 blah, blah, blah, blah, blah. And I watched hypnotized, hypnotized as a 1953 dodge drove across the screen with a happy family of four waving out the window. And at the end of the commercial, I ran into the kitchen said, Mom, mom, I know what a minute. Is, and it was said, it had suddenly come into my brain in one of those very rare and memorable moments in a person's life where your brain actually speaks to you in its own private language and says, Here is something very new and very true, that 60 seconds is in fact a minute. When someone says, See you in five minutes, they mean five times that, five times as long as that. Chrysler commercial, five times 60. That's 300 seconds. And she said, Did you learn it that that on T in kindergarten? And I said, No, I learned it from kangaroo Bob on TV, his announcer, oh, kangaroo Bob, no, but this guy was invisible. And so at five years of age, I was aware of the existence of the practice of the sound, of the magic of the seemingly unlimited access to facts, figures, products, brand names that these voices had and would say on the air in This sort of majestic, patriarchal way,   Michael Hingson ** 31:21 and just think 20 years later, then you had James Earl Jones,   Bill Ratner ** 31:26 the great dame. James Earl Jones, father was a star on stage at that time the 1950s James Earl Jones came of age in the 60s and became Broadway and off Broadway star.   Michael Hingson ** 31:38 I got to see him in Othello. He was playing Othello. What a powerful performance. It was   Bill Ratner ** 31:43 wonderful performer. Yeah, yeah. I got to see him as Big Daddy in Canada, Hot Tin Roof, ah, live and in person, he got front row seats for me and my family.   Michael Hingson ** 31:53 Yeah, we weren't in the front row, but we saw it. We saw it on on Broadway,   Bill Ratner ** 31:58 the closest I ever got to James Earl Jones. He and I had the same voice over agent, woman named Rita vinari of southern Barth and benare company. And I came into the agency to audition for Doritos, and I hear this magnificent voice coming from behind a closed voiceover booth, saying, with a with a Spanish accent, Doritos. I thought that's James Earl Jones. Why is he saying burritos? And he came out, and he bowed to me, nodded and smiled, and I said, hello and and the agent probably in the booth and shut the door. And she said, I said, that was James Earl Jones. What a voice. What she said, Oh, he's such a nice man. And she said, but I couldn't. I was too embarrassed. I was too afraid to stop him from saying, Doritos. And it turns out he didn't get the gig. So it is some other voice actor got it because he didn't say, had he said Doritos with the agent froze it froze up. That was as close as I ever got to did you get the gig? Oh goodness no,   Michael Hingson ** 33:01 no, you didn't, huh? Oh, well, well, yeah. I mean, it was a very, it was, it was wonderful. It was James Earl Jones and Christopher Plummer played Iago. Oh, goodness, oh, I know. What a what a combination. Well, so you, you did a lot of voiceover stuff. What did you do regarding radio moving forward? Or did you just go completely out of that and you were in TV? Or did you have any opportunity   Bill Ratner ** 33:33 for me to go back at age 15, my brother and father, who were big supporters of my radio. My dad would read my W, C, l, o, newsletter and need an initial, an excellent journalism son and my brother would bring his teenage friends up. He'd play the elderly brothers, man, you got an Elvis record, and I did. And you know, they were, they were big supporters for me as a 13 year old, but when I turned 14, and had lost my brother and my father, I lost my enthusiasm and put all of my radio equipment in a box intended to play with it later. Never, ever, ever did again. And when I was about 30 years old and I'd done years of acting in the theater, having a great time doing fun plays and small theaters in Minneapolis and South Dakota and and Oakland, California and San Francisco. I needed money, so I looked in the want ads and saw a job for telephone sales, and I thought, Well, I used to love the telephone. I used to make phony phone calls to people all the time. Used to call funeral homes. Hi Carson, funeral I help you. Yes, I'm calling to tell you that you have a you have a dark green slate tile. Roof, isn't that correct? Yes. Well, there's, there's a corpse on your roof. Lady for goodness sake, bring it down and we laugh and we record it and and so I thought, Well, gee, I used to have a lot of fun with the phone. And so I called the number of telephone sales and got hired to sell magazine subscriptions and dinner tickets to Union dinners and all kinds of things. And then I saw a new job at a radio station, suburban radio station out in Walnut Creek, California, a lovely Metro BART train ride. And so I got on the BART train, rode out there and walked in for the interview, and was told I was going to be selling small advertising packages on radio for the station on the phone. And so I called barber shops and beauty shops and gas stations in the area, and one guy picked up the phone and said, Wait a minute, wait a minute. Wait a minute. Are you on the radio right now? And I said, No, I'm just I'm in the sales room. Well, maybe you should be. And he slams the phone on me. He didn't want to talk to me anymore. It wasn't interested in buying advertising. I thought, gee. And I told somebody at the station, and they said, Well, you want to be in the radio? And he went, Yeah, I was on the radio when I was 13. And it just so happened that an older fellow was retiring from the 10am to 2pm slot. K I S King, kiss 99 and KD FM, Pittsburgh, California. And it was a beautiful music station. It was a music station. Remember, old enough will remember music that used to play in elevators that was like violin music, the Percy faith orchestra playing a Rolling Stone song here in the elevator. Yes, well, that's exactly what we played. And it would have been harder to get a job at the local rock stations because, you know, they were popular places. And so I applied for the job, and   Michael Hingson ** 37:06 could have lost your voice a lot sooner, and it would have been a lot harder if you had had to do Wolfman Jack. But that's another story.   Bill Ratner ** 37:13 Yeah, I used to listen to Wolf Man Jack. I worked in a studio in Hollywood. He became a studio. Yeah, big time.   Michael Hingson ** 37:22 Anyway, so you you got to work at the muzack station, got   Bill Ratner ** 37:27 to work at the muzack station, and I was moving to Los Angeles to go to a bigger market, to attempt to penetrate a bigger broadcast market. And one of the sales guys, a very nice guy named Ralph pizzella said, Well, when you get to La you should study with a friend of mine down to pie Troy, he teaches voiceovers. I said, What are voice overs? He said, You know that CVS Pharmacy commercial just carted up and did 75 tags, available in San Fernando, available in San Clemente, available in Los Angeles, available in Pasadena. And I said, Yeah. He said, Well, you didn't get paid any extra. You got paid your $165 a week. The guy who did that commercial for the ad agency got paid probably 300 bucks, plus extra for the tags, that's voiceovers. And I thought, why? There's an idea, what a concept. So he gave me the name and number of old friend acquaintance of his who he'd known in radio, named Don DiPietro, alias Johnny rabbit, who worked for the Dick Clark organization, had a big rock and roll station there. He'd come to LA was doing voiceovers and teaching voiceover classes in a little second story storefront out of the San Fernando Valley in Los Angeles. So I signed up for his class, and he was an experienced guy, and he liked me, and we all had fun, and I realized I was beginning to study like an actor at 1818, who goes to New York or goes to Los Angeles or Chicago or Atlanta or St Louis to act in the big theaters, and starts acting classes and realizes, oh my goodness, these people are truly professionals. I don't know how to do what they do. And so for six years, I took voice over classes, probably 4050, nights a year, and from disc jockeys, from ex show hosts, from actors, from animated cartoon voices, and put enough time in to get a degree in neurology in medical school. And worked my way up in radio in Los Angeles and had a morning show, a lovely show with a wonderful news man named Phil Reed, and we talked about things and reviewed movies and and played a lot of music. And then I realized, wait a minute, I'm earning three times the money in voiceovers as I am on the radio, and I have to get up at 430 in the morning to be on the radio. Uh, and a wonderful guy who was Johnny Carson's staff announcer named Jack angel said, You're not still on radio, are you? And I said, Well, yeah, I'm working in the morning. And Ka big, get out of there. Man, quit. Quit. And I thought, well, how can I quit? I've always wanted to be a radio announcer. And then there was another wonderful guy on the old am station, kmpc, sweet Dick Whittington. Whittington, right? And he said at a seminar that I went to at a union voice over training class, when you wake up at four in the morning and you swing your legs over the bed and your shoes hit the floor, and you put your head in your hands, and you say to yourself, I don't want to do this anymore. That's when you quit radio. Well, that hadn't happened to me. I was just getting up early to write some comedy segments and on and on and on, and then I was driving around town all day doing auditions and rented an ex girlfriend's second bedroom so that I could nap by myself during the day, when I had an hour in and I would as I would fall asleep, I'd picture myself every single day I'm in a dark voiceover studio, a microphone Is before me, a music stand is before the microphone, and on it is a piece of paper with advertising copy on it. On the other side of the large piece of glass of the recording booth are three individuals, my employers, I begin to read, and somehow the text leaps off the page, streams into my eyes, letter for letter, word for word, into a part of my back brain that I don't understand and can't describe. It is processed in my semi conscious mind with the help of voice over training and hope and faith, and comes out my mouth, goes into the microphone, is recorded in the digital recorder, and those three men, like little monkeys, lean forward and say, Wow, how do you do that? That was my daily creative visualization. Michael, that was my daily fantasy. And I had learned that from from Dale Carnegie, and I had learned that from Olympic athletes on NBC TV in the 60s and 70s, when the announcer would say, this young man you're seeing practicing his high jump is actually standing there. He's standing stationary, and the bouncing of the head is he's actually rehearsing in his mind running and running and leaping over the seven feet two inch bar and falling into the sawdust. And now he's doing it again, and you could just barely see the man nodding his head on camera at the exact rhythm that he would be running the 25 yards toward the high bar and leaping, and he raised his head up during the imaginary lead that he was visualizing, and then he actually jumped the seven foot two inches. That's how I learned about creative visualization from NBC sports on TV.   Michael Hingson ** 43:23 Channel Four in Los Angeles. There you go. Well, so you you broke into voice over, and that's what you did.   Bill Ratner ** 43:38 That's what I did, darn it, I ain't stopping now, there's a wonderful old actor named Bill Irwin. There two Bill Irwin's one is a younger actor in his 50s or 60s, a brilliant actor from Broadway to film and TV. There's an older William Irwin. They also named Bill Irwin, who's probably in his 90s now. And I went to a premiere of a film, and he was always showing up in these films as The senile stock broker who answers the phone upside down, or the senile board member who always asks inappropriate questions. And I went up to him and I said, you know, I see you in everything, man. I'm 85 years old. Some friends and associates of mine tell me I should slow down. I only got cast in movies and TV when I was 65 I ain't slowing down. If I tried to slow down at 85 I'd have to stop That's my philosophy. My hero is the great Don Pardo, the late great   Michael Hingson ** 44:42 for Saturday Night Live and Jeopardy   Bill Ratner ** 44:45 lives starring Bill Murray, Gilder Radner, and   Michael Hingson ** 44:49 he died for Jeopardy before that,   Bill Ratner ** 44:52 yeah, died at 92 with I picture him, whether it probably not, with a microphone and. His hand in his in his soundproof booth, in his in his garage, and I believe he lived in Arizona, although the show was aired and taped in New York, New York, right where he worked for for decades as a successful announcer. So that's the story.   Michael Hingson ** 45:16 Michael. Well, you know, I miss, very frankly, some of the the the days of radio back in the 60s and 70s and so on. We had, in LA what you mentioned, Dick Whittington, Dick whittinghill on kmpc, Gary Owens, you know, so many people who were such wonderful announcers and doing some wonderful things, and radio just isn't the same anymore. It's gone. It's   Bill Ratner ** 45:47 gone to Tiktok and YouTube. And the truth is, I'm not gonna whine about Tiktok or YouTube, because some of the most creative moments on camera are being done on Tiktok and YouTube by young quote influencers who hire themselves out to advertisers, everything from lipstick. You know,   Speaker 1 ** 46:09 when I went to a party last night was just wild and but this makeup look, watch me apply this lip remover and blah, blah, blah, blah, blah, no, I have no lip.   Bill Ratner ** 46:20 You know, these are the people with the voices. These are the new voices. And then, of course, the faces. And so I would really advise before, before people who, in fact, use the internet. If you use the internet, you can't complain if you use the internet, if you go to Facebook or Instagram, or you get collect your email or Google, this or that, which most of us do, it's handy. You can't complain about tick tock, tick tock, tick tock. You can't complain about tick tock or YouTube, because it's what the younger generation is using, and it's what the younger generation advertisers and advertising executives and creators and musicians and actors are using to parade before us, as Gary Owens did, as Marlon Brando did, as Sarah Bernhardt did in the 19 so as all as you do, Michael, you're a parader. You're the head of the parade. You've been in on your own float for years. I read your your bio. I don't even know why you want to waste a minute talking to me for goodness sakes.   Michael Hingson ** 47:26 You know, the one thing about podcasts that I like over radio, and I did radio at kuci for seven years when I was in school, what I really like about podcasts is they're not and this is also would be true for Tiktok and YouTube. Primarily Tiktok, I would would say it isn't as structured. So if we don't finish in 60 minutes, and we finish in 61 minutes, no one's gonna shoot us.   Bill Ratner ** 47:53 Well, I beg to differ with you. Now. I'm gonna start a fight with you. Michael, yeah, we need conflict in this script. Is that it The Tick Tock is very structured. Six. No,   Michael Hingson ** 48:03 no, I understand that. I'm talking about podcasts,   Bill Ratner ** 48:07 though, but there's a problem. We gotta Tone It Up. We gotta pick it up. We gotta there's a lot of and I listen to what are otherwise really bright, wonderful personalities on screen, celebrities who have podcasts and the car sucks, and then I had meatballs for dinner, haha. And you know what my wife said? Why? You know? And there's just too much of that. And,   Michael Hingson ** 48:32 oh, I understand, yeah. I mean, it's like, like anything, but I'm just saying that's one of the reasons I love podcasting. So it's my way of continuing what I used to do in radio and having a lot of fun doing it   Bill Ratner ** 48:43 all right, let me ask you. Let me ask you a technical and editorial question. Let me ask you an artistic question. An artist, can you edit this podcast? Yeah. Are you? Do you plan to Nope.   Michael Hingson ** 48:56 I think conversations are conversations, but there is a but, I mean,   Bill Ratner ** 49:01 there have been starts and stops and I answer a question, and there's a long pause, and then, yeah, we can do you edit that stuff   Michael Hingson ** 49:08 out. We do, we do, edit some of that out. And I have somebody that that that does a lot of it, because I'm doing more podcasts, and also I travel and speak, but I can edit. There's a program called Reaper, which is really a very sophisticated   Bill Ratner ** 49:26 close up spaces. You   Michael Hingson ** 49:28 can close up spaces with it, yes, but the neat thing about Reaper is that somebody has written scripts to make it incredibly accessible for blind people using screen readers.   Bill Ratner ** 49:40 What does it do? What does it do? Give me the elevator pitch.   Michael Hingson ** 49:46 You've seen some of the the programs that people use, like computer vision and other things to do editing of videos and so on. Yeah.   Bill Ratner ** 49:55 Yeah. Even Apple. Apple edit. What is it called? Apple? Garage Band. No, that's audio. What's that   Michael Hingson ** 50:03 audio? Oh,   Bill Ratner ** 50:06 quick time is quick   Michael Hingson ** 50:07 time. But whether it's video or audio, the point is that Reaper allows me to do all of that. I can edit audio. I can insert, I can remove pauses. I can do anything with Reaper that anyone else can do editing audio, because it's been made completely accessible.   Bill Ratner ** 50:27 That's great. That's good. That's nice. Oh, it is. It's cool.   Michael Hingson ** 50:31 So so if I want, I can edit this and just have my questions and then silence when you're talking.   Bill Ratner ** 50:38 That might be best. Ladies and gentlemen, here's Bill Ratner,   Michael Hingson ** 50:46 yep, exactly, exactly. Now you have won the moth stories. Slam, what? Tell me about my story. Slam, you've won it nine times.   Bill Ratner ** 51:00 The Moth was started by a writer, a novelist who had lived in the South and moved to New York City, successful novelist named George Dawes green. And the inception of the moth, which many people listening are familiar with from the Moth Radio Hour. It was, I believe, either late 90s or early 2000s when he'd been in New York for a while and was was publishing as a fiction writer, and threw a party, and decided, instead of going to one of these dumb, boring parties or the same drinks being served and same cigarettes being smoked out in the veranda and the same orders. I'm going to ask people to bring a five minute story, a personal story, nature, a true story. You don't have to have one to get into the party, but I encourage you to. And so you know, the 3040, 50 people showed up, many of whom had stories, and they had a few drinks, and they had hors d'oeuvres. And then he said, Okay, ladies and gentlemen, take your seats. It's time for and then I picked names out of a hat, and person after person after person stood up in a very unusual setting, which was almost never done at parties. You How often do you see that happen? Suddenly, the room falls silent, and someone with permission being having been asked by the host to tell a personal story, some funny, some tragic, some complex, some embarrassing, some racy, some wild, some action filled. And afterward, the feedback he got from his friends was, this is the most amazing experience I've ever had in my life. And someone said, you need to do this. And he said, Well, you people left a lot of cigarette butts and beer cans around my apartment. And they said, well, let's do it at a coffee shop. Let's do it at a church basement. So slowly but surely, the moth storytelling, story slams, which were designed after the old poetry slams in the 50s and 60s, where they were judged contests like, like a dance contest. Everybody's familiar with dance contests? Well, there were, then came poetry contests with people singing and, you know, and singing and really energetically, really reading. There then came storytelling contests with people standing on a stage before a silent audience, telling a hopefully interesting, riveting story, beginning middle, end in five minutes. And so a coffee house was found. A monthly calendar was set up. Then came the internet. Then it was so popular standing room only that they had to open yet another and another, and today, some 20 years later, 20 some years later, from Austin, Texas to San Francisco, California to Minneapolis, Minnesota to New York City to Los Angeles. There are moth story slams available on online for you to schedule yourself to go live and in person at the moth.org as in the moth with wings. Friend of mine, I was in New York. He said, You can't believe it. This writer guy, a writer friend of mine who I had read, kind of an avant garde, strange, funny writer was was hosting something called the moth in New York, and we were texting each other. He said, Well, I want to go. The theme was show business. I was going to talk to my Uncle Bobby, who was the bell boy. And I Love Lucy. I'll tell a story. And I texted him that day. He said, Oh man, I'm so sorry. I had the day wrong. It's next week. Next week, I'm going to be back home. And so he said, Well, I think there's a moth in Los Angeles. So about 15 years ago, I searched it down and what? Went to a small Korean barbecue that had a tiny little stage that originally was for Korean musicians, and it was now being used for everything from stand up comedy to evenings of rock and roll to now moth storytelling once a month. And I think the theme was first time. And so I got up and told a silly story and didn't win first prize. They have judges that volunteer judges a table of three judges scoring, you like, at a swim meet or a track beat or, you know, and our gymnastics meet. So this is all sort of familiar territory for everybody, except it's storytelling and not high jumping or pull ups. And I kept going back. I was addicted to it. I would write a story and I'd memorize it, and I'd show up and try to make it four minutes and 50 seconds and try to make it sound like I was really telling a story and not reading from a script. And wish I wasn't, because I would throw the script away, and I knew the stories well enough. And then they created a radio show. And then I began to win slams and compete in the grand slams. And then I started submitting these 750 word, you know, two and a half page stories. Literary magazines got a few published and found a whole new way to spend my time and not make much   Michael Hingson ** 56:25 money. Then you went into poetry.   Bill Ratner ** 56:29 Then I got so bored with my prose writing that I took a poetry course from a wonderful guy in LA called Jack grapes, who had been an actor and a football player and come to Hollywood and did some TV, episodics and and some some episodic TV, and taught poetry. It was a poet in the schools, and I took his class of adults and got a poem published. And thought, wait a minute, these aren't even 750 words. They're like 75 words. I mean, you could write a 10,000 word poem if you want, but some people have, yeah, and it was complex, and there was so much to read and so much to learn and so much that was interesting and odd. And a daughter of a friend of mine is a poet, said, Mommy, are you going to read me one of those little word movies before I go to sleep?   Michael Hingson ** 57:23 A little word movie, word movie out of the   Bill Ratner ** 57:27 mouths of babes. Yeah, and so, so and I perform. You know, last night, I was in Orange County at a organization called ugly mug Cafe, and a bunch of us poets read from an anthology that was published, and we sold our books, and heard other young poets who were absolutely marvelous and and it's, you know, it's not for everybody, but it's one of the things I do.   Michael Hingson ** 57:54 Well, you sent me pictures of book covers, so they're going to be in the show notes. And I hope people will will go out and get them   Bill Ratner ** 58:01 cool. One of the one of the things that I did with poetry, in addition to wanting to get published and wanting to read before people, is wanting to see if there is a way. Because poetry was, was very satisfying, emotionally to me, intellectually very challenging and satisfying at times. And emotionally challenging and very satisfying at times, writing about things personal, writing about nature, writing about friends, writing about stories that I received some training from the National Association for poetry therapy. Poetry therapy is being used like art therapy, right? And have conducted some sessions and and participated in many and ended up working with eighth graders of kids who had lost someone to death in the past year of their lives. This is before covid in the public schools in Los Angeles. And so there's a lot of that kind of work that is being done by constable people, by writers, by poets, by playwrights,   Michael Hingson ** 59:09 and you became a grief counselor,   Bill Ratner ** 59:13 yes, and don't do that full time, because I do voiceovers full time, right? Write poetry and a grand. Am an active grandparent, but I do the occasional poetry session around around grief poetry.   Michael Hingson ** 59:31 So you're a grandparent, so you've had kids and all that. Yes, sir, well, that's is your wife still with us? Yes?   Bill Ratner ** 59:40 Oh, great, yeah, she's an artist and an art educator. Well, that   Michael Hingson ** 59:46 so the two of you can criticize each other's works, then, just   Bill Ratner ** 59:52 saying, we're actually pretty kind to each other. I Yeah, we have a lot of we have a lot of outside criticism. Them. So, yeah, you don't need to do it internally. We don't rely on it. What do you think of this although, although, more than occasionally, each of us will say, What do you think of this poem, honey? Or what do you think of this painting, honey? And my the favorite, favorite thing that my wife says that always thrills me and makes me very happy to be with her is, I'll come down and she's beginning a new work of a new piece of art for an exhibition somewhere. I'll say, what? Tell me about what's, what's going on with that, and she'll go, you know, I have no idea, but it'll tell me what to do.   Michael Hingson ** 1:00:33 Yeah, it's, it's like a lot of authors talk about the fact that their characters write the stories right, which, which makes a lot of sense. So with all that you've done, are you writing a memoir? By any chance, I   Bill Ratner ** 1:00:46 am writing a memoir, and writing has been interesting. I've been doing it for many years. I got it was my graduate thesis from University of California Riverside Palm Desert.   Michael Hingson ** 1:00:57 My wife was a UC Riverside graduate. Oh, hi. Well, they   Bill Ratner ** 1:01:01 have a low residency program where you go for 10 days in January, 10 days in June. The rest of it's online, which a lot of universities are doing, low residency programs for people who work and I got an MFA in creative writing nonfiction, had a book called parenting for the digital age, the truth about media's effect on children. And was halfway through it, the publisher liked it, but they said you got to double the length. So I went back to school to try to figure out how to double the length. And was was able to do it, and decided to move on to personal memoir and personal storytelling, such as goes on at the moth but a little more personal than that. Some of the material that I was reading in the memoir section of a bookstore was very, very personal and was very helpful to read about people who've gone through particular issues in their childhood. Mine not being physical abuse or sexual abuse, mine being death and loss, which is different. And so that became a focus of my graduate thesis, and many people were urging me to write a memoir. Someone said, you need to do a one man show. So I entered the Hollywood fringe and did a one man show and got good reviews and had a good time and did another one man show the next year and and so on. So But writing memoir as anybody knows, and they're probably listeners who are either taking memoir courses online or who may be actively writing memoirs or short memoir pieces, as everybody knows it, can put you through moods from absolutely ecstatic, oh my gosh, I got this done. I got this story told, and someone liked it, to oh my gosh, I'm so depressed I don't understand why. Oh, wait a minute, I was writing about such and such today. Yeah. So that's the challenge for the memoir is for the personal storyteller, it's also, you know, and it's more of a challenge than it is for the reader, unless it's bad writing and the reader can't stand that. For me as a reader, I'm fascinated by people's difficult stories, if they're well   Michael Hingson ** 1:03:24 told well, I know that when in 2002 I was advised to write a book about the World Trade Center experiences and all, and it took eight years to kind of pull it all together. And then I met a woman who actually I collaborated with, Susie Florey, and we wrote thunder dog. And her agent became my agent, who loved the proposal that we sent and actually got a contract within a week. So thunder dog came out in 2011 was a New York Times bestseller, and very blessed by that, and we're working toward the day that it will become a movie still, but it'll happen. And then I wrote a children's version of it, well, not a children's version of the book, but a children's book about me growing up in Roselle, growing up the guide dog who was with me in the World Trade Center, and that's been on Amazon. We self published it. Then last year, we published a new book called Live like a guide dog, which is all about controlling fear and teaching people lessons that I learned prior to September 11. That helped me focus and remain calm.   Bill Ratner ** 1:04:23 What happened to you on September 11,   Michael Hingson ** 1:04:27 I was in the World Trade Center. I worked on the 78th floor of Tower One.   Bill Ratner ** 1:04:32 And what happened? I mean, what happened to you?   Michael Hingson ** 1:04:36 Um, nothing that day. I mean, well, I got out. How did you get out? Down the stairs? That was the only way to go. So, so the real story is not doing it, but why it worked. And the real issue is that I spent a lot of time when I first went into the World Trade Center, learning all I could about what to do in an emergency, talking to police, port authorities. Security people, emergency preparedness people, and also just walking around the world trade center and learning the whole place, because I ran an office for a company, and I wasn't going to rely on someone else to, like, lead me around if we're going to go to lunch somewhere and take people out before we negotiated contracts. So I needed to know all of that, and I learned all I could, also realizing that if there ever was an emergency, I might be the only one in the office, or we might be in an area where people couldn't read the signs to know what to do anyway. And so I had to take the responsibility of learning all that, which I did. And then when the planes hit 18 floors above us on the other side of the building, we get we had some guests in the office. Got them out, and then another colleague, who was in from our corporate office, and I and my guide dog, Roselle, went to the stairs, and we started down. And   Bill Ratner ** 1:05:54 so, so what floor did the plane strike?   Michael Hingson ** 1:05:58 It struck and the NOR and the North Tower, between floors 93 and 99 so I just say 96 okay, and you were 20 floors down, 78 floors 78 so we were 18 floors below, and   Bill Ratner ** 1:06:09 at the moment of impact, what did you think?   Michael Hingson ** 1:06:13 Had no idea we heard a muffled kind of explosion, because the plane hit on the other side of the building, 18 floors above us. There was no way to know what was going on. Did you feel? Did you feel? Oh, the building literally tipped, probably about 20 feet. It kept tipping. And then we actually said goodbye to each other, and then the building came back upright. And then we went,   Bill Ratner ** 1:06:34 really you so you thought you were going to die?   Michael Hingson ** 1:06:38 David, my colleague who was with me, as I said, he was from our California office, and he was there to help with some seminars we were going to be doing. We actually were saying goodbye to each other because we thought we were about to take a 78 floor plunge to the street, when the building stopped tipping and it came back. Designed to do that by the architect. It was designed to do that, which is the point, the point.   Bill Ratner ** 1:07:02 Goodness, gracious. And then did you know how to get to the stairway?   Michael Hingson ** 1:07:04 Oh, absolutely. And did you do it with your friend? Yeah, the first thing we did, the first thing we did is I got him to get we had some guests, and I said, get him to the stairs. Don't let him take the elevators, because I knew he had seen fire above us, but that's all we knew. And but I said, don't take the elevators. Don't let them take elevators. Get them to the stairs and then come back and we'll leave. So he did all that, and then he came back, and we went to the stairs and started down.   Bill Ratner ** 1:07:33 Wow. Could you smell anything?   Michael Hingson ** 1:07:36 We smelled burning jet fuel fumes on the way down. And that's how we figured out an airplane must have hit the building, but we had no idea what happened. We didn't know what happened until the until both towers had collapsed, and I actually talked to my wife, and she's the one who told us how to aircraft have been crashed into the towers, one into the Pentagon, and a fourth, at that time, was still missing over Pennsylvania. Wow. So you'll have to go pick up a copy of thunder dog. Goodness. Good. Thunder dog. The name of the book is Thunder dog, and the book I wrote last year is called Live like a guide dog. It's le

This episode is sponsored by Cain International and Arrow Global and first appeared on The PERE Podcast After several years defined by rising rates and pricing uncertainty, Europe's property market may be at an inflection point. Jay Patel, managing director at Arrow Global, and Arvi Luoma, who heads Cain International's European investment committee, share perspectives on how capital is rebalancing toward the continent in this special episode. Patel notes that allocators from the US, Middle East and beyond are looking to Europe in ways they weren't just a year ago, opening the door for both credit and equity strategies. Luoma, meanwhile, emphasizes that valuations appear to have bottomed and that green shoots are starting to show as financing conditions stabilize. The two also highlight where opportunities are clearest: Germany's distressed construction projects, Southern Europe's structural tourism boom, student housing, and continued undersupply in residential and hospitality. Data centers and logistics remain attractive, while ESG regulation – once seen as a hurdle – is increasingly embedded in business plans, shaping how new assets are built and old ones are repositioned. Taken together, their outlook is one of cautious optimism. Core capital is beginning to return, early movers are testing distressed opportunities, and Europe's mix of stability, rule of law and long-term demand drivers are drawing greater global interest.

The 3 Everyday Habits That Win Trust Sales rises or falls on trust. As of 2025—post-pandemic, hybrid, and time-poor—buyers have less patience for fluffy rapport and more appetite for authentic, repeatable behaviours. This guide turns three classic human-relations principles into practical sales moves you can use today: be genuinely interested, smile first, and use people's names naturally. What's the fastest way to build trust with time-poor buyers in 2025? Lead with curiosity, not a pitch. Ask about their context before your product, and mirror back what you heard in concrete terms (KPIs, deadlines, constraints). This converts a transactional meeting into a partnership from minute one. In Japan, the US, and Europe alike, executives are bandwidth-constrained; they remember the seller who reduces cognitive load. In enterprise deals, curiosity surfaces hidden stakeholders and post-purchase risks. In SMEs and startups, it reveals cash-flow windows and procurement shortcuts. Curiosity isn't manipulation; buyers detect feigned interest instantly. Done right, it creates common ground that makes every later ask easier. Start every meeting with one “business-human” question (e.g., “What must be true by quarter-end for this to be a win?”). Mini-summary: Curiosity first → faster trust → smoother deals. Do now: Prepare three context questions per persona. How do I show genuine interest without going off-topic? Be human, but keep it business-linked. Tie personal context to business impact; keep it relevant, short, and anchored in their role, industry, and timeline. Ask about post-purchase adoption (“What would success look like for your users in the first 30 days?”), operational realities (e.g., Japan-specific compliance), and leadership pressures (“What will your CFO scrutinise most this quarter?”). Compare contexts—APAC vs EU privacy, B2B vs consumer rollout, startup urgency vs multinational governance. Document what you learn and open the next meeting by recapping their words—snippet-ready proof you listened. Mini-summary: Human questions, business purpose. Do now: Build a one-page “interest map” per account. Does smiling still matter in serious, high-stakes meetings? Smile first to set the social temperature, then match the room. Under deadline pressure, many sellers present a tense “serious face” that raises defensiveness. A genuine, early smile lowers friction and signals “I'm safe to talk to,” especially in first meetings or escalations. In Japan's formal settings, a measured smile plus a slight nod communicates respect and openness; in the US, a warmer smile can accelerate rapport. The key is timing: smile as you greet, then calibrate to the buyer's style within seconds. The goal isn't cheeriness; it's creating a cooperative atmosphere where tough topics (risk, price, delivery dates) can be discussed without posturing. Mini-summary: Smile first, calibrate fast. Do now: Add “reset face → greet with smile” to your pre-meeting checklist. How can using names increase influence without sounding fake? Use names sparingly at moments of emphasis. Offer your own name first, confirm pronunciation, then use theirs to mark alignment and commitment—never as filler. In group settings with multiple stakeholders, sketch a quick seating map to avoid missteps later. This habit personalises without pandering and helps you track the real decision network behind procurement. Close clearly: “Aiko-san, we'll send the red-lined MSA by Friday.” Mini-summary: Names for signal, not filler. Do now: Practise name recall and pronunciation before the meeting. What's the cross-market playbook (Japan vs US vs Europe) for relationship momentum? Universal habits, local nuance. The same three behaviours—interest, smile, names—work everywhere, but settings differ. In Japan, invest more time upfront on context and internal harmony; be precise with honorifics and follow through meticulously. In the US, move faster to value articulation and next steps, keeping warmth high. In Europe, expect variance (Nordics vs DACH vs Southern Europe) in decision cadence and consensus. Align to company type: startups reward speed and flexibility; multinationals reward consistency and risk management. Hybrid selling post-2020 demands tighter summaries and clearer asynchronous follow-ups. Mini-summary: Universal habits, local settings. Do now: Add a “market nuance” line to every call plan. How do I turn these habits into a repeatable system my team can use? System beats intention. Bake the habits into templates, rituals, and measurable checkpoints. Create a pre-call sheet with (1) three curiosity questions, (2) a reminder to smile on entry, (3) stakeholder names and pronunciations, (4) a 90-second recap script for follow-ups. In your CRM, add fields for “buyer language used,” “stakeholder map,” and “adoption risk notes.” In weekly pipeline reviews, inspect not just stages but relationship signals: trust markers logged, name usage at key moments, and recap emails sent within 24 hours. Train using short, scenario-based drills (enterprise renewal, startup pilot, public-sector RFP). Mini-summary: Process it so it happens. Do now: Standardise a one-page “relationship checklist.” Final wrap Make the buyer—the human—the centre of the conversation. Start with interest, open with a smile, and use names with intent. Then systemise the behaviours so they happen every time. When products look similar, these micro-habits become the differentiator. About the author Dr. Greg Story, Ph.D. in Japanese Decision-Making, is President of Dale Carnegie Tokyo Training and Adjunct Professor at Griffith University. He is a two-time winner of the Dale Carnegie “One Carnegie Award” (2018, 2021) and recipient of the Griffith University Business School Outstanding Alumnus Award (2012). As a Dale Carnegie Master Trainer, Greg is certified to deliver globally across all leadership, communication, sales, and presentation programs, including Leadership Training for Results. He has written several books, including three best-sellers — Japan Business Mastery, Japan Sales Mastery, and Japan Presentations Mastery — along with Japan Leadership Mastery and How to Stop Wasting Money on Training. His works have been translated into Japanese, including ザ営業, プレゼンの達人, トレーニングでお金を無駄にするのはやめましょう, and 現代版「人を動かす」リーダー. Greg also publishes daily business insights on LinkedIn, Facebook, and Twitter, and hosts six weekly podcasts. On YouTube, he produces The Cutting Edge Japan Business Show, Japan Business Mastery, and Japan's Top Business Interviews.

Today, we're delighted to welcome Richard Coleman to the show. Alongside one of our favourite previous guests Mr Guenther Steiner, Richard is the new co-owner and Team Principal of MotoGP team Tech3. This sport has had some big headlines since Liberty's $4.9bn acquisition went through earlier this year. As the infamous owners of F1 who have played a major role in re-inventing the sport and making it one of the most popular and marketable entertainment products on the planet, it's not hard to understand why the buzz has now spread to asking what it is that Liberty can do with MotoGP; a hugely popular and successful motorsport, but one that doesn't have the global reach or brand power F1 has enjoyed. In a world of massively inflating sports assets prices and the clamour for good deals and unique opportunities, do these racing teams present some of the most exciting sports business opportunities on the market? The parallels to F1 are obvious, but this is also very much a property with its own values, diehard fans, and a plan to capture the audience in a way that differentiates itself from four wheel racing. This a look at the big business of MotoGP and the big potential of Tech3. Timestamps: 00:00 Intro03:50 Liberty Media's $4.9B MotoGP Takeover10:04 Why MotoGP Is Undervalued16:23 Can MotoGP Fix Its Competitive Imbalance?20:02 How to Run a MotoGP Team Sustainably22:38 How MotoGP Teams Make Money26:52 The New Wave of Sponsors in MotoGP29:12 How MotoGP Can Create Global Superstars35:10 Can MotoGP Grow Without Losing Its Core Fans?42:47 The Core Risks Behind Investing in MotoGP46:09 Inside The Media Rights Structure47:45 The Attention Economy & Youth in Motorsport51:56 What Makes The Best Riders?52:42 Why Riding a Bike Is Harder Than Driving an F1 Car54:00 Health & Safety in MotoGP01:00:29 Quick-Fire RoundOn today's show we discuss: 1. The Business of MotoGP:How the $4.9bn Liberty Media acquisition has transformed the outlook for MotoGP and why the new owners are betting they can replicate the Formula One boom.What this means for valuations across the grid, and how teams like Tech3 are transitioning from racing outfits into full-scale businesses and global entertainment brands.Why Richard believes MotoGP is one of the most undervalued sports assets in the world today.2. Inside the Tech3 Acquisition:The story behind Richard and Guenther Steiner's joint purchase of the Red Bull KTM Tech3 team.The financial realities of running a race team: from start-money payments to manufacturer support and sponsorship structures.Why the goal isn't just to compete on track, but to build a sustainable commercial operation behind it3. Building Global Reach:Why the sport must expand beyond Southern Europe to truly go global and the opportunities and risks that come with it.How MotoGP can attract younger and more diverse audiences, develop riders from new regions, and create stars with global recognition.The importance of telling the human stories. The “gladiators of the modern age” risking everything on two wheels4. Safety, Technology & the Human Element:How MotoGP is balancing spectacle with safety through better circuits, tech innovations, and airbag suits.Why confidence, courage, and connection matter as much as engineering and how the sport can make its heroes household nameThe unseen dangers of racing at 230+ mph and the deep bond between riders and their crews.A huge thank you to our amazing partners on the show: Stryde Bringing sports investment opportunities to your door. Visit http://www.gostryde.com to become part of the movement!

Resuelven las dudas  Fernando Gragera, Director de Litigation Insurance y Contingent Risks de Aon; y Alex Noguera, Underwriting Manager – Benelux, Nordics and Southern Europe de Dual Asset de Aon.

At EUVC Summit 2025, one of the most anticipated sessions broke down a powerful data set: 100 of Europe's breakout startups. This wasn't theory—it was company-by-company insight, straight from interviews and bottom-up analysis.Yes, there were rogue slides.Yes, the crowd wanted to skip to the AI part.And yes, it delivered.~75% of these startups are based in Germany, France, and the UK.Despite growing noise around new hubs, Europe's big three remain dominant. It reflects ecosystem maturity—but also a challenge: how do we better back breakout teams in the Nordics, Baltics, Southern Europe, and CEE?For the first time in years, Fintech dropped in sector rankings.Instead, we saw a wave of AI-native sales and marketing tools—building products that help companies grow smarter, automate go-to-market, and personalize customer acquisition at scale.“This year's cohort is selling before building. AI is their leverage.”One of the most notable shifts: a significant increase in solo-founder companies.This reflects:A rise in repeat operatorsGreater early-stage toolingMore confidence in focused executionIt also implies VCs may need to shift their bias—many of these founders are no longer waiting for a co-founder to “complete” them.The moment everyone waited for: AI-native insights.49% of these 100 startups are AI-native at their core.This means:AI is not bolted on—it's the product itselfMany founders have already moved beyond horizontal LLMs to verticalized applicationsThey're monetizing via use-case depth, not just model architectureLast year's 100 had an average of 25 employees per company.This year's cohort? Just 14. That's a 40% drop.But don't mistake that for weakness—roles are more specialized, and teams are more surgical. These aren't MVPs—they're hyper-focused execution machines.“Today's teams are smaller, sharper, and trained on efficiency from Day 1.”Across hundreds of founder interviews, one theme stood out:Tool loyalty is low.Founders are switching infra, models, APIs, and tooling with no hesitation.That's not a sign of flakiness—it's a sign of rapid evolution, where AI-native teams optimize continuously.Controversially, the speaker closed with a contrarian take:“I believe European AI regulation will actually accelerate enterprise adoption.”Why?Clarity breeds confidenceCorporate buyers need frameworksKnowing what's allowed = faster go/no-go decisionsIn a twist, Europe might become the first-mover on enterprise AI—not in spite of regulation, but because of it.Final Message:“AI-native is not a trend. It's a new category of company. And Europe is building it—faster and leaner than ever before.”Let's keep watching the signals. Let's keep fueling the flywheel.

Industry leaders should concentrate on cash, security of raw materials and trends which will drive chemicals demand as tough conditions continue in Europe.- Preserve cash, keeping debt under control in this tough environment- Focus on securing feedstocks amid upstream closures- Identify consumer trends, future customer needs- Tentative signs of improvement for Europe's economy- Expect more closures across the region- Oxford Economics forecasts return to growth from mid-2026- Southern Europe ports may get busier as more imports flow from Middle East, Asia- Sustainability has to be about affordability- Market talk of some aviation fuel buyers opting to pay a fine for undershooting sustainable aviation fuel (SAF) mandates due to the cheapness of conventional fuels

We've well and truly kicked off season 7 in style as we welcome our first guest onto the show - IAAPA Board Chairman, Massimiliano Freddi. In this episode, Paul sits down with Massimiliano Freddi, the first Italian to ever hold the role of IAAPA Chairman in the association's 107-year history. From his early dream of running a theme park to founding Wonderwood and shaping Italy's unique attractions landscape, Massi shares how passion, storytelling, and a people-first mindset continue to drive his vision for the industry. Skip The Queue is back for Season 7 and we're announcing some big changes! Get ready for new hosts, a fresh new look, weekly content and find out where you can catch us live at events to be part of the action.Skip the Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. Your host is Paul Marden.If you like what you hear, you can subscribe on iTunes, Spotify, and all the usual channels by searching Skip the Queue or visit our website SkiptheQueue.fm.If you've enjoyed this podcast, please leave us a five star review, it really helps others find us. And remember to follow us on LinkedIn, or Bluesky for your chance to win the books that have been mentioned in this podcast.Competition ends on 24th September 2025. The winner will be contacted via LinkedIn or Bluesky. Show references:  https://iaapa.org/https://www.linkedin.com/in/freddi/Massimiliano Freddi  a leading figure in the amusement and entertainment industry, has been appointed president of the steering committee of IAAPA (International Association of Amusement Parks and Attractions, the leading international association for attractions and theme parks) for 2025. This is the first time since the foundation of the World Association of Attractions (1918) that this position has been entrusted to an Italian.The appointment underscores his extensive experience and significant contribution to the global industry. Freddi brings a wealth of experience gained at some of the industry's most prominent companies. His career began in marketing and press office for the Italian market at Disneyland Paris. He subsequently joined Leolandia.A visionary entrepreneur, in 2018, Massimiliano Freddi founded Wonderwood, an adventure and amusement park for all ages, of which he is currently CEO, in his hometown of Trarego Viggiona, in the Verbano-Cusio-Ossola region on Lake Maggiore. This growing business has redeveloped several local facilities and provided employment to several young residents of the small towns in the area. His passion for the sector also extends to academia. Since 2016, he has been a member of the coaching staff of Seth Godin's Altmba and is a professor of marketing and experience design at IULM University in Milan. At the same university, where Italy's first course in theme park and attraction management was introduced, he teaches subjects such as consumer experience, marketing, and soft skills as an adjunct professor. Freddi was also one of the original founders of Parksmania, the first newspaper dedicated to amusement parks.Freddi will continue to bring his innovative vision and deep industry knowledge to the global association, helping shape the future of attractions internationally. Regarding Italy, he commented that he sees great potential and wants to help realise it. Transcriptions:  Paul Marden: Welcome to Skip the Queue, the podcast about the world's best visitor attractions and the people that work in them. I'm Paul Marden, along with my co-hosts Andy Povey and Sinead Kimberley, I spend my days working with ambitious attractions like theme parks, museums, galleries, and science centres to help them to attract more guests. Paul Marden: Today on Skip the Queue, I'm joined by someone who has been shaping the attractions industry in truly remarkable ways. Massimiliano Freddi is the first Italian ever to hold the role of chairman in IAAPA's 107-year history. A milestone that not only celebrates his career, but also shines a light on Italy's growing influence in the global attractions landscape. Massimiliano has worn many hats across his journey, from fulfilling his childhood dream of becoming a Theme Park Managing Director at just 28, where he grew guest numbers from 300,000 to over 800,000, to founding his own destinations like Wonderwood on Lake Maggiore and Wonderwood Spina Verde, overlooking Lake Como. Along the way, he's pioneered inclusive and eco-conscious practices, championing the power of storytelling and shown how attractions can thrive by creating meaningful experiences for every guest.Paul Marden: Beyond his leadership roles, Massimiliano is also a Professor of Marketing and Experience Design at IULM University in Milan, where he's passionate about nurturing the next generation of talent in our sector. Often described as both a dreamer and a doer, he brings together vision and practicality in a way that continues to inspire operators around the world.Paul Marden: Massimilliano, welcome to the show. It really is a pleasure to have you with us. We always start Skip the Queue and the kickoff of season seven, no less, is going to be no different. We always start with an icebreaker question. And I'm thinking back to, we're just back off of our summer holidays, aren't we? For your perfect holiday, would it start with planes, trains or driving.Massimiliano Freddi: Oh, that's a beautiful question. By the way, congratulations because you've pronounced Massimiliano in a very correct way. So that's unusual. I have a complicated name. I know, I know.Massimiliano Freddi: Hey, I would say train. Train is really, really part of the way that I love to travel with. And unfortunately, too often it happens by car, which I like a little bit less. I get dizzy, you know, and stuff. Train is my ultimate, ultimate way to travel.Paul Marden: I did a sleeper train to Scotland a couple of years ago, and it was amazing. I absolutely loved it. And what's brilliant is there's more of those sleeper trains hitting Europe, aren't there now? So there really is very few excuses for us not to be holidaying with the start with some elegant sleeper train. My only disappointment was that there was no murder on the train, so I couldn't have an Agatha Christie style novel themed around my train  journey, but uh, you know.Massimiliano Freddi: I mean, I mean, it could have been the Hogwarts Express, but apparently, it doesn't run every day, so.Paul Marden: That would be pretty cool as well. I've just come back from Edinburgh, actually, and we saw, you know, the viaduct where the train goes to Hogwarts, and completely unplanned, there was a steam train that went over the bridge whilst we were there. It was amazing.Massimiliano Freddi: Happy go lucky.Paul Marden: Yeah. So enough of my holidays. Let's kick off talking about you and IAAPA. What can international markets learn from attractions in Italy? Tell us a little bit about the attractions landscape over there in Italy at the moment.Massimiliano Freddi: Yes. So let's say that the attraction landscape is very similar, somehow, to how the restaurants or the retail landscape has always been, which means a lot of mom and pop stores. And I think that what people who travel to Italy love is to find something that is one of a kind that you can find only in Italy. I have a deep respect for Starbucks, but I'm always... questioning myself, you know, when somebody comes to Italy, do they really want to find Starbucks? Is this a real thing? So when it comes to parks and attractions, Italy has not faced a big concentration in players like it has happened in other countries. Of course, some big players are there. Parques Reunidos owns Mirabilandia, which is the second most important Italian park. And the most important Italian park is Gardaland, owned by Merlin Entertainment. Then we have a few other groups. Owning and operating some of the facilities, but let's say that, out of 250 parks between—or, you said, attractions— that's very correct now, if we talk about attractions, now the number is endless, because where is the border?Paul Marden: What is an attraction? Yeah, that's a big philosophical question.Massimiliano Freddi: Okay, okay, so let's say that, once upon a time, we used to count parks. So when we talk about parks, we have roughly 250 parks in Italy, and most of them are tiny, tiny, tiny, and they are independently owned. That's my case. I own and operate two parks right now, and I'm about to open, a third location that will be an indoor one this November. And so, yes, I think that what what others can learn from Italy i think is to keep this respect for your roots and to make sure that you don't make every attraction look like another one, but you kind of keep it, you know, different.Massimiliano Freddi: And so it's a matter of the mix of how people can have fun and get entertained. But it's really also about retail and about food and about shows and festivals and you name it, you know. So there are these places that we see on Instagram and immediately we say, oh, that's, I mean, when I see a picture of the Empire State Building or of the Tower Bridge. I know immediately where it belongs to. And so I think that, with attractions, we need to think in the future always about this. Guests coming to visit us, they want to have the ultimate experience and they want to have something that's different from anything they've done before. So this is the responsibility we have.Paul Marden: And a big one it is. Let's talk a little bit about the experience economy. And especially when we think about, you know, beyond the parks, there's this... massive ecosystem around the outside of different ways that people can enjoy themselves. What does that experience economy mean to you, especially in Italy?Massimiliano Freddi: The experience economy, first of all, it truly matters to me, the book. Because in 1999, it was once upon a time, it was really difficult to find literature and scientific literature on the leisure industry. And so I think that at that time, we thought that everybody could take inspiration from the attractions industry. And it has happened because right now. Yes, definitely. You know, food is experience and travel is experience and lodging is experience. You name it, you name it. You know, even there is also a funeral house in Italy, which has become very famous because they are really based on the experience they will give, you know, not to the people who passed away, unfortunately, you know, but the people remain. So I think that it's very hard now to find an industry that doesn't think, that we are in the experience economy and that everything should be experienced and experiential. And so I think that when I go back to my example, I think that we as attractions, we need to be even more wise in how we choose to present ourselves and what we cater to our guests.Massimiliano Freddi: Because of course, we need to raise the bar. So right now, we know that some access... And some services to our attractions have become better with technology. But still, we are, you know, long lines sometimes. And we feel we are paying too much for what we are getting back.Massimiliano Freddi: I would say that in the end, experience economy starts with people and ends with people. And so we need to be people-centric. And only like this, we can be truly experiential. I don't think that an experience is about technology.  It's always, always about people.Paul Marden: Absolutely. I wonder as well, I'm always struck by this industry, how close we are, how we collaborate with one another. And really, the competition aren't the other parks or attractions. The competition is getting people out and doing something. There are so many things at home that could keep you at home, getting you out and about and visiting places and enjoying those experiences. I wonder whether collaboration is the answer to this.Massimiliano Freddi: I think you nailed it because it's crucial. Everybody who has not been working for this industry, when they enter the industry, because they might change jobs, everybody is so surprised that we collaborate so heavily. And I think that a key to this success has always been this big collaboration. I have almost always in my career been part of smaller facilities. And to me, IAAPA and the associations were, it's been crucial, you know, because you are alone. Very, very often your facility is in the middle of nowhere. No matter if you're part of a big group, because even big groups have facilities in the middle of nowhere, but for family-owned and operated attractions, that's almost the golden rule.Massimiliano Freddi: And so there are so many days in your life, in your career, in your profession, where you would benefit strongly from talking to somebody else who's been through something like you before and who's found a different solution and who can open up your eyes. So I think that's the beauty of our industries is getting together. Again, if we don't get together, how can we make people get together?Paul Marden: Yeah, I'm very excited about getting together because I've got my first IAAPA in Barcelona coming up. And I'm very excited about what this is going to be like.Massimiliano Freddi: Oh, you will be blown away.Paul Marden:  I can't wait. I absolutely can't wait. Now, look. Someone has once described you as a dreamer and a doer. One of your dreams was to be managing director of a theme park. Where did that inspiration come from?Massimiliano Freddi: So it comes from a terrible childhood. And so it comes from the fact that, yeah, the world around me when I was a kid was not a positive world. And my family had a lot of troubles. And I'm an orphan from the side of my mother. I mean, I went through several things. And so I think that the attractions industry, to me, it really meant this place that's always happy and where grownups can really take great care of kids and kids at heart.Massimiliano Freddi: So I think that my passion came out of that. Now, dreaming and doing, of course, we all have as a big myth and as a reference, Walt Disney himself, and he was the guy who first said, 'Dreamers and doers' talking about, what enterprises, so his imagineers. I think that whenever I see something, I want to say something. Everybody who knows me knows pretty well. But it means that I love to see the world in a constant improvement. So, if I check in at a hotel and I see that there is something in there that, you know, it even doesn't impact me. But with a small step, they could make it better and fix it. I just share it and I share it, you know, wherever I am. And so I think that maybe this was a bit of my secret weapon because I got involved in several things. I think because I'm curious and maybe because I'm generous in sharing.Massimiliano Freddi: And I don't know if there is a secret there. There is just that in the moment in which you accept yourself the way you are and you acknowledge that you have some talents, and you don't have some others, and some skills you can get better, some others no way—okay. I could never never be an attorney, I could never do a lot of jobs on the planet, but now I know, at the age of 44, that I know what I'm good at, and even if I'm good at that, I want to constantly improve. So I think that maybe the support that I could bring to the table to the companies I've worked for, to the associations, to my own business, and so on, it's always been this obsession with constant improvement every day.Paul Marden: I think it takes a certain vulnerability, doesn't it? To spot something that you think can be improved and to offer a suggestion. And I think it's so valuable. I was at an attraction recently and I got the email at the end of the day, saying, 'How was it?' Please leave us a review. I went to click it and it didn't work. I knew the head of marketing, so I just pinged him off a quick email that just said, 'Oh, I had such a brilliant time but I couldn't leave you a review. I wanted to give you a brilliant review, but I couldn't do it because it didn't work. And that led them to go and look at all of their outbound emails, and none of them were working properly. But you know, you could walk by and just leave that alone. But I can't do it. However, it is sometimes does make you feel really awkward, couldn't you? But when I get great services in a restaurant, when somebody looks after me while at an attraction, I want to tell them how good it was, and if I can see something they can do better, I want to tell them what they could do.Massimiliano Freddi:  Totally, totally. And I'm so much on the same page. I was about to say that it's equally important to call people out when they're doing well.Paul Marden: Yeah.Massimiliano Freddi: So to make sure that they are aware. And sometimes, you know, to say there was one day where I travelled during a bank holiday, and I arrived at the entire bank holiday, and I arrived to the airport, and I decided I wanted to thank each and every employee that I would meet because they were there that day. I mean. We got used that Sundays are no longer Sundays, but the bank holidays, these are the moments in which you spend time with your family and with your kids and so on. And if you're there and you're working, I mean, it's good that somebody sees you and tells you, 'Hey, thank you because you're working even today, you know?' And you can tell how everybody gets surprised. So I think that we learn so much more by positive reinforcement.Massimiliano Freddi: And so how important it is also to tell attractions, facilities, managers, CEOs. I mean, CEOs, they are so used to just getting... I can't use swear words. Yes, you can. Under those kind of storms, you know, all the time, all the time. And so when a CEO does something good, come on, let's tell her.Paul Marden: Yeah, it's a really lonely job. And all you get is... is the spankings and the tellings off. Isn't it? So when they get it right, they definitely need a pat on the back because they're not going to get it. They're not going to get it. So I can't believe this. At the age of 28, you made your dream come true and you were managing director of a theme park in Italy for Minitalia, which became Leolandia, in this role you took guest numbers from 300, 000 guests a year to over 800,000.Paul Marden: Tell us that story. How do you so dramatically increase footfall at the attraction?Massimiliano Freddi: I don't think it was me. I think it was a great teamwork because it's a great teamwork, you know, and you can grow this much. If your operation is working very well, if your safety is right on spot, if the park is clean, you know, and so on. I can tell you one thing that when we were at the basic level, so at the very beginning, of course, we couldn't afford to buy big attractions or too heavily themed. And we needed really, I remember that the first Halloween, we had a 10K budget, 10,000 euro budget for a whole month of Halloween. Okay, so we would go to the do-it-yourself stores and buy brooms and build everything. I mean, that was a magical moment because it created the capability of the team to envision that, if you want, you can do with the things you have. And of course, with a huge budget, you can do fantastic things.Massimiliano Freddi: But sometimes, you know, this helps. So in that moment... TripAdvisor was a true success still. We're talking about 20 years ago. So TripAdvisor was kind of the reference. That's even before Google Maps and all that. So I remember that I did an analysis and I understood that every restaurant or park who had over 4. 5 out of 5 was growing. And having 4 out of 5 was not enough. Now we call it NPS, we call it a different way. But there, in this practical way, so I remember this moment with my team saying, 'Hey, we need to be obsessed with getting five stars.' And this is the point. So what can we do? First of all, we can have the cleanest toilets on earth. Let's make sure that the smell is good, they are super clean, and so on. Because people, that's a level of service. Of course, this is not a driver of visit, but this is a driver of satisfaction. And in the same way, let's start to work with better suppliers when it comes to food and beverage.Massimiliano Freddi: Let's start to make things more comfortable. So I think that this was the first thing. The second aspect, again, it's very much linked to IAAPA because I think that attending the show every year and knowing the people. At that time, Jakob Wahl, he used to be one of the employees of IAAPA in Brussels. I don't think he was a manager at the time yet. He was in charge of keeping relationships with members. So I reached out to him. We are the same age. I reached out to him and I said, 'Hey, I would love to visit a few facilities in other countries because I need to get fresh ideas.' It was a very delicate moment. We came out of two bad seasons due to bad weather. Because then you know, you don't go from here to here as a straight line, but always as this roller coaster. And in a moment you think, 'Oh, I made it.' There's a dip.Paul Marden: Yeah.Massimiliano Freddi: You can never sleep. And so he put me in contact with several facilities. I visited some in Belgium, in the Netherlands, and in the UK. And in the UK, I visited this, at that time, small park still called Paulton's Park. You might know that. I remember it was a weekday with bad weather and the parking lot was packed. And I was like, 'How comes?' Kids are not at school today. What is the point? I enter the park. The park is, yeah, not so crowded. So I really suspect that they are, you know, keeping the people all shut down together in a place. I don't know. I don't know what the point was. And then I enter the Peppa Pig's World.Massimiliano Freddi: And it blows my mind. And again, what blows my mind is that it didn't have any huge attraction. But it had that feeling. And people were just so happy. It was magic. Little kids there with their families, a lot of strollers all over the place, traffic jams due to strollers. And so I came back and I said, 'Hey, we need to get Peppa Pig.' And I remember that the team was like, 'It can't happen.' It has happened. In the end, we were the second park in the world after Paulton's Park to get Peppa. And that reshaped the entire strategy of the park we had at that time, turning it into what we wanted to achieve, is to become the best park for the kids under the age of 10 in Southern Europe. And best means really the best, rated from the bottom of the heart. And so this is what has happened. So I think that, you know, before Leolandia, I had worked for Disneyland Paris and I'm a big Disney fan. So that was kind of the school I had attended and I just had to apply. The theory that I've learned, I had to apply it, and I had a fantastic team and the resources to do that.Paul Marden: Amazing. Now, fast forward to 2018, and you've taken the step from MD to founder and founded Wonderwood on Lake Maggiore. Now, let's test my Italian. You've also founded Wonderwood Spina Verde. Massimiliano Freddi: I'm speechless. I can't correct anything.Paul Marden: Wonderful. Overlooking Lake Como, both of which, by the way, were... So I've been to Maggiore and Lake Como for my honeymoon. So a beautiful, beautiful place. And you've put two parks there. How has that been?Massimiliano Freddi:  It has been crazy. So I remember that the first year, and I mean, we created the company at the end of 2018. We've opened our gates in the summer of 2019. Now, if we all remember what has happened at the beginning of 2020.Paul Marden: Yeah.Massimiliano Freddi: Okay, so perfect timing. Now, I can tell you that the first season, every day, I would literally cry, but for real.Massimilliano Freddi: I was exhausted. My husband was exhausted. We thought that this was a nightmare, the worst possible nightmare. And if somebody had knocked on my door and asked me, 'Hey, could I just take it over?' I don't give you a penny. I will just take home the loans. I would have said yes. And that's because, of course, every project is over budget. Of course. No matter. No matter.Massimiliano Freddi: And when it's a family company and you don't have the money because you've contracted several loans and so on, it makes it super, super difficult. So in that moment, my call for action was because the possibility of Lake Maggiore was in the town where I spent every summer as a kid. So it was a love story. And I wanted to give back to the community. I wanted to do something in the nature that would inspire kids to hike more. To become more active and just not only to stay in front of a screen, but to do something different. So that came out of this kind of dream. And so it was a nightmare. It was a nightmare at the very beginning. Then COVID hit and we were very lucky, of course, because we didn't lose anyone from our families and friends. So I am very thankful for that. And at the same time, it gave us the possibility to stop for a second, rewind, and refine our strategy.Massimiliano Freddi: Because we had just closed the park in, I mean, the week before Christmas, and we were supposed to reopen in less than three months, but we were exhausted. So I'm telling this story because usually it's so nice to tell that the triumphs, you know, and say, 'Hey, it's been fantastic.' Yeah, we nailed it. We had, no, we made 200 mistakes.Massimiliano Freddi: And we paid for all the mistakes. So I think that in that moment, yeah, we were struggling at the beginning. We were reflecting in the middle part. And then three years ago, two to three years ago, I woke up one morning and I understood that I really loved what I was doing. And it had changed. It had changed. And seeing so many families happy and so many people visiting and seeing... How many young professionals or students started to work with us and then you see them leaping? I think that this is the most beautiful thing on earth. It's very empowering. So right now I'm in this situation where I am so grateful for this entire six years, even if they started in a way that was very, very heavy. But, you know, the Latins used to say 'per aspera ad astra.' It means... 'towards the stars through the asperities.' And so we need to go through that thing, that tunnel.Paul Marden: Absolutely. Now, as if founding your own parks wasn't enough, you also mix your time as a professor at the university. I can hear from what you were talking about, about bringing the young professionals into the park, that there's an element to you of apprenticeship almost, of teaching that next cohort of people that are going to come and take over the world.Paul Marden: How exciting is that for you to be able to mix that in at the university?Massimiliano Freddi: It's fantastic. It's fantastic. And again, it came out of passion. It came out. I didn't do a PhD after my university. My career wasn't supposed to be the academic one. And I didn't trust I would be able to do that. And then I got called for a lecture, then two lectures, and three lectures. And then, right now, I have several courses at university.Massimiliano Freddi: There's a point. The point is that, if we meet between our age of 14, 14, 15, until our 25, and if we narrow it down, it's between maybe 16 and 22, this is the moment in which it's more important to meet some mentors. And most of us don't meet mentors. They meet nice people around them, giving them very nice advice based on their experience and not seeing the talents they have in front of them. And in several cases, we are scared. We think that we are not enough. And so I really think that it's such a huge privilege for me to be able to be at university and to meet so many hundreds of students every year and to try to make my small impact so that, first of all, they can believe in themselves and they can believe that the world can be a better place, even if right now it's kind of a tough moment. But from tough moments, again, we can learn things.Massimiliano Freddi: Even at IAAPA, one of the things that I really am passionate more about is what are the spaces we can create for young professionals and students. So I want to give two very short examples. The IAAPA Foundation has evolved a lot over the last few years. We were able to collect so many more donations.Massimiliano Freddi: And now, this year, it will be a record-breaking year when it comes to scholarships to which students can apply in universities around the globe. So I think that's... But to me and to all of us in the board of the IAAPA Foundation, that's like the starting point. We are here celebrating because it's a big achievement and then we look each other in the eyes and say, 'Okay, now what's next?' Now, how can we make sure that the impact is even bigger? And if we go on the side of IAAPA, I think we are very... We pay a lot of attention to make sure that the membership fees are very low for the people entering. The word of leisure. Just a few weeks ago, it got launched on the IAAPA job board that whoever has a company and wants to post an internship, that's free to post. So that, you know, there could be thousands of internships available for students.Massimiliano Freddi: Of course, as a big association, we are used to talk to members and maybe older members because we visit facilities and we visit manufacturers and we need to deal with safety and stuff. But students and young professionals are not on the back of my head. They are like near and dear to my heart. And so my real question is: when this year ends in a couple of months, how can I dedicate myself even more to contribute to young people? Because I think that they are making a change. They will make a change. And we are learning so much from them because the work we are leaving you and me right now. I have bad news. It's no longer our world. We don't have the code to decode that. So we don't have the keys. We can just support people that are better than us and make sure that they can live, that they can teach, that they can learn.  That's a bit of what I see.Paul Marden: I completely agree with you. I think it's interesting because you talk about what you're giving, but you're also getting something back. This is not entirely altruistic, is it? The support that you're giving for these young people and early career professionals, you're getting something back, enriching yourself and learning new things from them.Massimiliano Freddi: Always, always. And I think that, you know, I don't always teach. Market leisure marketing and stuff— you know, I teach marketing at a at a Master's Degree in Management of Beauty and Wellness, total different industry, you know, food and wine. As I was telling, but what I bring home every time is how much young people need to feel seen and, and this is truly important because if we create for them not a safe zone, because of course we want them to get messy. We want them to take risks, but they need to feel safe as humans and they need to feel safe as seen. And so I appreciate a lot this because then the energy that I... And you know, when we talk about IAAPA, we have so many ambassadors that have been contributing to the IAAPA trade shows and events all over the globe. We have young people joining the committees.Massimiliano Freddi: Right now, there are a few, more than a few young professional task forces around the globe that are really helping us, old people, to understand what they need. So I think that we are at the very beginning. And if I could say a dream out loud, I wish that IAAPA in five or ten years, maybe in five years, can multiply the number of young engaged people in the association by 100. 10 is not enough. 20 is by 100. We need to make an impact. And I think we want to make an impact. So hopefully.Paul Marden: Well, there's an ambition for you. And I think every... worthwhile project— every it always starts with that kind of ambitious goal— at the very beginning of it you need to be driven by that  hundred times impact not the 10 times impact we we always like to finish our interviews with a book recommendation, fiction, non-fiction, industry-related or not, give us a view uh into your reading habits, okay, so can I mention more than one book? You bankrupt me because I always offer the book recommendation as a prize for people, but you can have more than one.Massimiliano Freddi: Okay. Okay. Thank you because I'm a big reader. So the first author that I would love to mention is J. K. Rowling because Harry Potter is not just a story of a kid or of magic, but it's a story of a woman who was a bit desperate. And then... She followed what she was feeling. She allowed her emotions to flow. And she has created a masterpiece. And she has impacted us all, you know, no matter business-related, non-business-related, and so on. So I think that, to read again, the first Harry Potter book, it's very important because it brings us back to some reason why, you know, and to some things. The second book that I would love to mention is a book written by Seth Godin. I have had the privilege to work for Seth for several years.Paul Marden: Really?Massimiliano Freddi: And yeah, he's an amazing guy. He's an amazing guy. And come on, he's such a generous person and he's amazing.Massimiliano Freddi: I don't have any other words that's amazing. He wrote a book maybe 10 years ago, 15 years ago called Linchpin. And Linchpin is not his most famous book, but it's the book that changed my life because it really nudges you. In a gentle and not so gentle way sometimes. No, I'm saying in a gentle way. It nudges you to don't set for what you have, but to see your inner talents and to innovate and to be creative, be generous, and so on. So, Linchpin to me is the book that changed it all for me. So, I think that everybody, young, less young, everybody should read once in a lifetime.Paul Marden: I feel like I need to go and read this because that is one Seth Godin book I have not read. So there we go. Listeners, if you would like a copy of Linchpin, then the first person that heads over to LinkedIn and reposts our show notice and says, 'I want Massimiliano's book' and can spell Massimiliano correctly, will have a copy of the book sent to them. We've got IAAPA Europe taking place next week in Barcelona.Paul Marden: And we have a very special Skip the Queue announcement. We are going to be hitting the show floor on a daily basis. We are going to go live for daily episodes of Skip the Queue from the show floor. We're going to be talking to operators about what their challenges are like. Finding out what new supplier announcements are coming out. And the Skip the Queue team is going to be feverishly working away. We'll be recording during the day and Steve and Wenalyn will be editing and producing through the night, ready to post the show the following morning. So I'm very excited about that.Massimiliano Freddi: And I think we are super excited to have you guys on the trade show floor. And I recommend... Of course, visiting it, making the most out of it, and don't underestimate the fantastic education sessions that take place. There is a strong lineup of speakers that will impact the way that the industry will be in a few years. So, great opportunity.Paul Marden:  How's that for a trailer? That sounds amazing. Massimilliano, it really has been a pleasure to talk to you.Massimiliano Freddi: Thank you so much, Paul, for me as well. And see you in Barcelona.Paul Marden: Yes, how exciting. Looking forward to it.Paul Marden: Remember, if you'd like a copy of today's book, head over to LinkedIn and repost our show notice saying, 'I want a copy of Massimiliano's book.' If you've enjoyed this episode, please leave a review on your podcasting platform. It really helps people to find the show. If you didn't enjoy it, or you've got ideas about how we could improve the show, then let us know at hello@skipthequeue.fm. My thanks to Massimiliano and his team at IAAPA for their help with this episode. Skip The Queue is brought to you by Rubber Cheese, the digital agency that creates amazing websites for ambitious visitor attractions. This episode was written by Emily Burrows, produced by Wenalyn Dionaldo and edited by Steve Folland. To Skip the Queue team, also includes Sami Entwistle, Sinead Kimberley, Claire Furnival, and Andy Povey. The 2025 Visitor Attraction Website Survey is now LIVE! Dive into groundbreaking benchmarks for the industryGain a better understanding of how to achieve the highest conversion ratesExplore the "why" behind visitor attraction site performanceLearn the impact of website optimisation and visitor engagement on conversion ratesUncover key steps to enhance user experience for greater conversionsTake the Rubber Cheese Visitor Attraction Website Survey Report

In this episode of our Global Edition, we're joined by Renate Roeleveld, CEO of the Golf Course Association of Europe (GCAE). Renate brings deep industry experience from her years as a Multi-Course Manager in the Netherlands, a background that now shapes her leadership as she guides the association through an exciting period of growth. Looking ahead, the GCAE Annual Conference will take place in Madeira, 10th–12th November. Our conversation covers a wide range of topics, including: The diverse golf business models across Europe – from tourism-led operations to traditional member clubs and hybrid approaches. How regional dynamics differ between Northern Europe & Scandinavia, Central Europe, and Southern Europe (particularly the Iberian Peninsula). The importance of adapting and evolving the game – the central theme of this year's conference. Renate's passion for supporting women in golf, and how the industry can create the right environments for women to thrive. An insightful discussion with a respected leader, offering valuable perspectives for anyone involved in the global golf industry. https://gcae.eu/ https://www.gcaeconference.eu/gcae-conference/   Connect with Us: Instagram: @golfclubtalkuk Website: Golf Club Talk UK https://www.linkedin.com/in/leighton-walker-2708b627/   A big thanks to our partner  - Toro Click here for more information   https://eddiebullockgolf.com/   Support us here: https://buymeacoffee.com/gctuk Rate & Review Please leave a 5-star review and share this episode with your golf circle!

Best Places in Malta for LGBTQ+ RetirementPalm Springs is cute, but what if your retirement backdrop was honey-colored cliffs, café culture, and 300 days of Mediterranean sunshine?By popular demand, we're spilling the limoncello on Malta—a tiny archipelago that's big on LGBTQ+ rights (ranked #1 in Europe!) and just might be your queer retirement fantasy. From Pride parades in Valletta to drag brunches at Café del Mar, Malta offers more than just Game of Thrones vibes and tax shelters for Crypto Bros.In this episode, we:

Headlines: – Welcome to Mo News + Tropical Storm Erin Update (02:00) – ​​Everything You Need To Know About Today's Trump-Putin Summit (04:00) – US Producer Prices Rise by Most in Three Years on Services (06:20) – Veggie-flation Strikes, With A Warning for Grocery Prices – HHS Revives Child Vaccine Safety Panel Sought By Anti-Vaccine Activists (10:20) – What to Know About the Heat Wave and Wildfires in Southern Europe (13:10) – Young Men Are Struggling In A Slowing Job Market, Even If They Have College Degrees (14:30) – Venus Williams, 45, Gets Singles Wild Card For US Open (16:45) – Everything You Need To Know About Taylor Swift's Appearance On New Heights Podcast (17:50) – What We're Watching, Reading, Eating (21:30) Thanks To Our Sponsors:  – ⁠LMNT⁠ - Free Sample Pack with any LMNT drink mix purchase –⁠ Industrious⁠ - Coworking office. 50% off day pass | Promo Code: MONEWS50 – Incogni - 60% off an annual plan| Promo Code: MONEWS – Leesa – 25% off mattress, plus extra $50 off | Promo Code: MONEWS – Shopify – $1 per-month trial | Code: monews

Your daily news in under three minutes. At Al Jazeera Podcasts, we want to hear from you, our listeners. So, please head to https://www.aljazeera.com/survey and tell us your thoughts about this show and other Al Jazeera podcasts. It only takes a few minutes! Connect with us: @AJEPodcasts on X, Instagram, Facebook, and YouTube

Southern Europe is in the grip of another summer of extreme heat, with temperatures soaring to record highs and wildfires burning across the region. The Guardian's Ajit Niranjan explains why Europe is heating faster than other continents, and what that means for people on the ground. Then, University of Waterloo's Daniel Scott on how the tourism industry is adapting to rising temperatures and why more travellers are booking “cool-cations” in cooler destinations.

Wildfires continue to rage across southern Europe, forcing thousands of people to evacuate their homes. In Spain, a third volunteer firefighter has died from severe burns, and as residents across the continent grapple with the loss of homes and possessions, the E-U has sent assistance to Greece, Spain, Bulgaria, Montenegro and Albania.

Damian Mac Con Uladh, Irish journalist in Athens, describes the worsening wildfires in Greece. Stephen Burgen, Barcelona-based journalist, reports on the wildfires spreading in Spain.

Sandrine Dison-Decleve, Commissioner on the new Pan European WHO Commission on climate and health, highlights the wildfires occurring across parts of Southern Europe due to the scorching heatwave.

Hyatt is benefiting from strong luxury travel demand, with its high-end brands driving revenue growth as the company pursues an asset-light strategy focused on management and franchising deals. Expedia has raised its 2025 guidance after a strong quarter fueled by B2B gains, overseas growth, and a successful partnership with Southwest Airlines. Meanwhile, demand for short-term rentals in Southern Europe is softening during peak summer months, a trend analysts link to travelers adjusting plans to avoid extreme heat. Expedia Shows Strength in B2B, Advertising and International, Ups 2025 Guidance Summer Short-Term Rental Demand Slips in Southern Europe. Blame the Heat Hyatt's Luxury Focus and Going Asset Light: ‘Everything Is For Sale' Connect with Skift LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/skift/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ WhatsApp: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Facebook: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://facebook.com/skiftnews⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/skiftnews/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Threads: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.threads.net/@skiftnews⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Bluesky: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://bsky.app/profile/skiftnews.bsky.social⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ X: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/skift⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Subscribe to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@SkiftNews⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ and never miss an update from the travel industry.

Summer 2025 is setting new tourism records, but also new tensions. In the sunny south of Europe, local patience is wearing thin. As prices rise and crowds grow, the question is: can southern Europe remain a paradise for tourists without becoming unliveable for its own people?Join us on our journey through the events that shape the European continent and the European Union.Production: By Europod, in co production with Sphera Network.Follow us on:LinkedInInstagram Hosted on Acast. See acast.com/privacy for more information.

Despite Cyprus being better prepared than ever ahead of the wildfire season, last month Cyprus was hit with its worst wildfire in decades. As Cypriots look for answers, countries in the region - including Greece - are also facing similar challenges as they struggle to build resilience and keep up with the impacts of climate change. Nektaria Stamouli, the deputy editor in chief of Kathimerini's English Edition and Politico's Eastern Mediterranean correspondent, joins Thanos Davelis as we dig into this story.You can read the articles we discuss on our podcast here:Confused politics fans the flames of Southern Europe's wildfiresTurkish parliamentary committee begins work on PKK peace initiativeAnti-drone system propels Greek plans for home-grown defence industry

On this episode of Deal Debrief, we're featuring two recent transactions within our real estate business, the sales of Livensa, a student accommodation platform in Southern Europe, and Aveo, one of the leading senior living platforms in Australia. To dive into these deals, we're joined by Ruban Kaneshamoorthy, Co-Head of Brookfield Real Estate in Australia, and Alberto Nin, Managing Director of Real Estate in Southern Europe. Read disclaimers (https://www.brookfield.com/brookfield-perspectives-podcast-disclaimer) for this episode.

Today in Lighting is brought to you by MaxLite, energy-efficient products for over 30 years. Learn more. The DLC's Horticultural Lighting QPL- What You Need to Know, Tivoli Lighting Expands illumiwall™ Series, Pharos Appoints Teodora Marian as Regional Sales Manager for Central and Southern Europe, HLB Lighting Design Transforms Seattle's Summit Building with Award-Winning Illumination.

It's summertime, and Derek is enjoying his well-deserved BaCo's and Guinness somewhere on a beach in Southern Europe.That's why today's episode is a special summer slow-down edition, where we revisit some of the best moments from the amazing guests we've had on the show so far. You'll hear insights from these legends on topics like dividend safety, when to sell, what real conviction looks like, how to keep valuation simple, and whether REITs can truly be a lifelong investment.Enjoy the episode, and we wish you a wonderful summer holiday!P.S. Not a premium subscriber yet? Join us now at www.dividendtalk.eu. You'll get access to 20 deep dives per year, 100+ dividend stock cards, our private Discord group, and our course on the three financial statements.See you on the inside!

July is vacation month in Denmark, and it's ironic that many Danes go elsewhere on vacation at just this time of year, when you have the best chance of good weather in Denmark. And I do mean chance – there is never any guarantee. Some Danes go abroad, driving vacations to Southern Europe are popular. There's a well-known cycle in which the summer weather is good one year, so everyone plans a vacation in Denmark the following year, and then the weather is awful, so everyone plans a foreign vacation the next year, and then the weather is good, and so on. You can surf in Denmark Staying in Denmark, even if you don't own one of the famous Danish summer houses, can be a great choice. There's a surprising amount of nature to experience in this small, flat, country that isn't as densely populated as the UK, or the Netherlands, or even Germany. You can surf in Denmark, along the windy west coast, and when you're done explore the ever changing sand dunes. Maybe visit the little lighthouse that is slowly being swallowed up by the sand. Hike through ancient forests in Denmark In Denmark you can hike through ancient forests, and even sleep there in some of the public forest shelters. Most of the forest shelters are big wooden boxes with one side entirely open, but with a roof to protect you from the rain. You can walk through beautiful meadows filled with wildflowers and butterflies. Watch whales along the coastline. Tramp through marshes and see red foxes and white-tailed eagles. Visit open grasslands with a few wild horses. Chalk cliffs and fossil hunting in Denmark You can enjoy almost any type of Nordic landscape except mountains, because Denmark doesn't really have any. It's tallest peak, Møllehøj, is 1/3 the height of the Empire State Building. But if you insist on rocky peaks, you can visit some lovely chalk cliffs in Denmark and try fossil hunting in the sand. And what ties them all together is the Marguerite Route, or Daisy Route, that runs all over Denmark. The Daisy Route isn't a straight line from one place to another, like Route 66 in the US or the Trans-Siberian express. It's 4200 kilometers, or 2600 miles, that looks like a plate of spaghetti, with lots of curves and twists. It takes you on back roads where you can see the quiet side of Denmark. It never doubles back on itself and, with one significant exception – the Big Belt Bridge between Zealand and Fyn – it involves no highways. Margueritruten Route or the Daisy Route The Daisy Route is named after the former queen, Margrethe, who inaugurated it on her 50th birthday in 1991. Her nickname is Daisy. And the signs you will follow on the Daisy Route are brown squares with white daisies. The Daisy Route is a great way to enjoy Danish nature, although, unfortunately, it works best with a car. Bikes in the city, cars in the countryside One of Denmark's little secrets is that despite all the tourism pictures of healthy Danes riding bicycles, bicycle infrastructure is best in the big cities. Many roads in the countryside don't have a bike lane, and you probably don't want to be on a lonely country road on your bike with a cement mixer truck behind you. Outside of those big cities, most Danes do own cars – and there are more cars in Denmark every year, even though they're very expensive and parking enforcement is draconian. From the window of my home in Copenhagen, I watch cars being hit with parking fines every single weekday. Denmark's founding document, the Jelling Stone What about mass transit? Can you enjoy the Daisy Route using trains and buses? You can indeed, if you want to see some of the major cultural spots on the route. For example, the Jelling Stone, the giant carved stone that is Denmark's founding document, kind of its Magna Carta or Declaration of Independence. Put up by King Harold Bluetooth in the year 965, it marks Denmark's transition to the centralized monarchy it still has today. And yes, Bluetooth on your phone is named after him. The Jelling Stone is very easy to reach by train. Finding Fossils on Møns Klimt Or Kronborg Castle in Helsingør, also known as Elsinore in Shakespeare's play Hamlet. You can easily take public transport to the castle, where Hamlet lived in the play, and the guard Marcellus said “Something is Rotten in Denmark.” Although Shakespeare apparently never visited the castle himself, you can. It's a simple trip with train, bus, or even ferry from Sweden. But the some of the best stops on the Daisy Route in Denmark don't work well with mass transit. For example, Møns Klimt is a dramatic white chalk cliff on an island in southeast Denmark. You can walk along the beach finding prehistoric fossils during the day or go stargazing at night, because there's very little light pollution. Summer vacation chill in Denmark To get to Møns Klimt from my home in Copenhagen is a 90 minute car trip…or a 4-hour odyssey involving three trains, two buses, and a long walk. Or a 7-hour bike trip. It can be done without a car, but it may take away some of your vacation chill. And vacation chill is what July in Denmark is all about. Everything closes down Many companies in Denmark shut down for the last two weeks of July and sometimes the first week of August, restaurants and shops are closed, many church services are suspended. Even my local ice cream shop in Copenhagen closes down, although I'm sure the ones in tourist locations are open and very busy. You may get to enjoy this in glorious summer sunshine, and on a sunny day, there is no country as pretty as Denmark. Or you could experience it in cold, pelting rain – possibly on the same day. Danish summer weather has no guarantees.

Madrid-based journalist, Miguel Murado and Rome-based journalist, Josephine McKenna discuss the sweltering heat in France, Italy, Portugal and Spain.

AP correspondent Charles de Ledesma reports big heat waves across southern Europe, and further north, have pushed temperatures above 104 degrees Fahrenheit, as local authorities issue fresh warnings about the risk of wildfires.

Cathal Nolan, Meteorologist and founder of the Irish Weather Channel // Cliodna O'Flynn, Journalist in Tenerife // Brian O'Connell, RTÉ reporter live from Portugal // Chris Bockman, reporter based in Toulouse

Southern Europe is experiencing a heat wave. AP correspondent Donna Warder reports.

Morse code transcription: vvv vvv Budapest Pride goes ahead, defying Orban threat of legal consequences Children among casualties after tree falls in park In Pictures Jeff Bezos and Lauren Sanchez wedding in Venice Trump on a high after tremendous wins at home and abroad Government condemns Glastonbury chants aired live on BBC M and S strawberries and cream sandwich Japanese fruit sando hits high streets Disposable vape ban I buy my kids vapes to control their addiction Kneecap hit back at Starmer in highly charged Glastonbury set Southern Europe swelters as heatwave spreads Jeff Bezos and Lauren Sanchez wedding leaves Venice divided

Morse code transcription: vvv vvv Trump on a high after tremendous wins at home and abroad Children among casualties after tree falls in park Budapest Pride goes ahead, defying Orban threat of legal consequences Government condemns Glastonbury chants aired live on BBC Jeff Bezos and Lauren Sanchez wedding leaves Venice divided In Pictures Jeff Bezos and Lauren Sanchez wedding in Venice Disposable vape ban I buy my kids vapes to control their addiction M and S strawberries and cream sandwich Japanese fruit sando hits high streets Southern Europe swelters as heatwave spreads Kneecap hit back at Starmer in highly charged Glastonbury set

Morse code transcription: vvv vvv Disposable vape ban I buy my kids vapes to control their addiction Kneecap hit back at Starmer in highly charged Glastonbury set Budapest Pride goes ahead, defying Orban threat of legal consequences Jeff Bezos and Lauren Sanchez wedding leaves Venice divided Government condemns Glastonbury chants aired live on BBC M and S strawberries and cream sandwich Japanese fruit sando hits high streets Trump on a high after tremendous wins at home and abroad In Pictures Jeff Bezos and Lauren Sanchez wedding in Venice Children among casualties after tree falls in park Southern Europe swelters as heatwave spreads

Morse code transcription: vvv vvv Trump on a high after tremendous wins at home and abroad In Pictures Jeff Bezos and Lauren Sanchez wedding in Venice Disposable vape ban I buy my kids vapes to control their addiction Budapest Pride goes ahead, defying Orban threat of legal consequences Kneecap hit back at Starmer in highly charged Glastonbury set Southern Europe swelters as heatwave spreads Government condemns Glastonbury chants aired live on BBC Children among casualties after tree falls in park M and S strawberries and cream sandwich Japanese fruit sando hits high streets Jeff Bezos and Lauren Sanchez wedding leaves Venice divided

My guest on the show today is Thomas Richard, CFA, Portfolio Manager at Philippe Hottinguer Gestion, based in Paris. Thomas has been diving deep into European microcaps – a market segment he describes as “so unloved and uncovered,” with unique inefficiencies and opportunities. In our conversation, Thomas lays out why Southern Europe – especially countries like Spain, Italy, and Greece – is currently one of the most interesting regions for microcap investing. He explains the value of bottom-up research, the importance of direct interaction with management teams, how non-European investors can begin navigating this often-overlooked space, as well as some of the structural risks that exist in this space – including governance concerns and delisting threats. We also touch on specific names like Euroconsultants, Shelly Group, Reway, and ALA, and for full disclosure, I am not a shareholder in any of them. For more information about Thomas Richard and Philippe Hottinguer Gestion, please visit: https://www.philippehottinguer.com/fr/phhgestion/ Planet MicroCap Podcast is on YouTube! All archived episodes and each new episode will be posted on the Planet MicroCap YouTube channel. I've provided the link in the description if you'd like to subscribe. You'll also get the chance to watch all our Video Interviews with management teams, educational panels from the conference, as well as expert commentary from some familiar guests on the podcast. Subscribe here: http://bit.ly/1Q5Yfym Click here to rate and review the Planet MicroCap Podcast The Planet MicroCap Podcast is brought to you by SNN Incorporated, The Official MicroCap News Source, and the Planet MicroCap Review Magazine, the leading magazine in the MicroCap market. You can Follow the Planet MicroCap Podcast on Twitter @BobbyKKraft  

Welcome to "The Readiness Brief," a limited podcast series hosted by The O2X Podcast, designed to explore the critical importance of readiness within the tactical community. In each episode, we bring to the forefront seasoned members of the O2X Integrated Readiness Platform (IRP) network, engaging in insightful conversations with senior leaders across the tactical population."The Readiness Brief" aims to foster a deeper understanding of the O2X Integrated Readiness Platform (IRP) while spotlighting successes and valuable insights from organizations committed to preparedness.Part 2 features O2X Human Performance Integration Manager & former Program Manager w/ DEA Training Academy Dan Williams and the former Unit Chief of the Tactical Training Unit at the DEA Academy Scott Seeley-Hacker.Scott Seeley-Hacker is DEA veteran with nearly 26 years of service, most recently serving as Unit Chief of the Tactical Training Unit at the DEA Academy, where he oversaw all Basic Agent training in Tactical Operations, Defensive Tactics, and Human Performance while managing instructor certification programs and the tactical training budget. His distinguished career includes service as Country Attaché at the US Embassy in Rome, where he coordinated drug trafficking investigations across Southern Europe; Group Supervisor for a New England task force combating heroin and fentanyl distribution; Special Agent in Bangkok building international partnerships; operations in New York focusing on organized crime; a brief assignment as a Federal Air Marshal following 9/11; and initial service in Seattle targeting multi-jurisdictional drug cases.Dan Williams is the Human Performance Integration Specialist Manager for O2X on the West Coast. Starting as an On-Site Human Performance Specialist specializing in Strength & Conditioning, Dan has cultivated extensive expertise in supporting tactical athletes. With over 12 years of experience in the human performance field, Daniel has a deep passion for working with tactical athletes, helping them achieve peak performance and resilience. Since 2015, Daniel has served as a Human Performance Specialist in the special operations community. His career began with the Air Force Special Operations Command, working with the 24th Special Operations Wing, Special Tactics Training Squadron (STTS). After two years with STTS, Daniel transitioned to Naval Special Warfare Group 1, where he spent over four years supporting Navy SEALs in optimizing their performance and readiness.Building Homes for Heroes:https://www.buildinghomesforheroes.org/Download the O2X Tactical Performance App:app.o2x.comLet us know what you think:Website - http://o2x.comIG - https://instagram.com/o2xhumanperformance?igshid=1kicimx55xt4f 

This week, Dave Bittner is joined by Juan Andres Guerrero-Saade (JAGS) from SentinelOne's SentinelLabs to discuss the work his team and Tinexta Cyber did on "Operation Digital Eye | Chinese APT Compromises Critical Digital Infrastructure via Visual Studio Code Tunnels." Tinexta Cyber and SentinelLabs have been tracking threat activities targeting business-to-business IT service providers in Southern Europe. Based on the malware, infrastructure, techniques used, victimology, and the timing of the activities, we assess that it is highly likely these attacks were conducted by a China-nexus threat actor with cyberespionage motivations. The relationships between European countries and China are complex, characterized by cooperation, competition, and underlying tensions in areas such as trade, investment, and technology. Suspected China-linked cyberespionage groups frequently target public and private organizations across Europe to gather strategic intelligence, gain competitive advantages, and advance geopolitical, economic, and technological interests. The research can be found here: Operation Digital Eye | Chinese APT Compromises Critical Digital Infrastructure via Visual Studio Code Tunnels Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Stefan speaks with a 30-year-old caller from Southern Europe about his journey towards self-awareness after feeling like an "NPC" in life. The caller shares his struggles with passive behavior, resentment, and guilt stemming from an authoritarian upbringing. They discuss the impact of his family dynamics on his marriage, emphasizing the importance of setting boundaries with abusive relatives. Stefan highlights the need for assertive parenting and prioritizing the caller's family's well-being over past familial ties. The episode concludes with the caller expressing gratitude for the transformative insights gained.GET MY NEW BOOK 'PEACEFUL PARENTING', THE INTERACTIVE PEACEFUL PARENTING AI, AND AUDIOBOOK!https://peacefulparenting.com/Join the PREMIUM philosophy community on the web for free!Also get the Truth About the French Revolution, multiple interactive multi-lingual philosophy AIs trained on thousands of hours of my material, as well as targeted AIs for Real-Time Relationships, BitCoin, Peaceful Parenting, and Call-Ins. Don't miss the private livestreams, premium call in shows, the 22 Part History of Philosophers series and much more!See you soon!https://freedomain.locals.com/support/promo/UPB2022