Podcasts about aacrao

A new national report names what a lot of us already know: the way higher education evaluates prior learning was not built for the volume, variety, or complexity of today's learners.In today's episode, host Dr. Heather Adams sits down with Juana Sánchez, who facilitated the LEARN Commission on behalf of Sova and AACRAO, and Sarah Muller, assistant registrar for transfer credit at The Ohio State University and a LEARN Commissioner. They talk about what the Commission found, what its recommendations look like inside day-to-day work, and what it means to be an agent of change from within your own sphere of influence.If you've ever had to explain a credit decision and wished your answer could be better, this conversation is for you.Disclosure: Heather Adams works with Sova, which co-convened the LEARN Commission along with AACRAO. Episode producer Emily Kittrell served as a LEARN Commissioner. The work of the LEARN Commission is part of the Beyond Transfer initiative and is made possible with the generous support of the Ascendium Education Group.GuestsJuana Sánchez — Beyond Transfer Director at Sova; led the LEARN Commission. Sarah Muller — Assistant Registrar for Transfer Credit at The Ohio State University; LEARN Commissioner. Resources The LEARN Commission - about, final report, and green papersThe Assembly, July 19-21, 2026 (Arlington, VA)  The Ohio State University Transfer Credit HubTransfer Credit Ohio (state-level) Ohio Transfer 36Transfer Assurance Guides (TAGs)Imperial Valley College Institutional Dashboards Show CreditsHost | Dr. Heather AdamsProducers | Rhian Waterberg, Emily Kittrell, Caitlyn Potter GlaserSound Editing | Abraham Urias Keep talking with Transfer NationWebsite: www.transfernation.com IG: @WeAreTransferNationLinkedIn: Transfer Nation Page TikTok: @TransferNationFB Group: Transfer NationEmail: WeAreTransferNation@gmail.comTalk soon!#TransferPride #TransferSuccess #TransferChampion #TNTalks #TransferNation

Sometimes addressing a structural issue takes some out-of-the-box thinking. Northeastern University, under the guidance of Jessica Liebowitz, Faculty Director of  the Student-Administrator Partnerships Initiative, brought together technically-accomplished students to serve as Fellows to assist administrators in addressing a serious or intractable institutional problem. In this episode we hear about one project at Northeastern tackled by two Fellows and the Registrar's Office staff focusing on student demand for classes, bottlenecks in the curricular pathways, and ways these data might be used to improve the student experience.       Key Takeaways:Each of us in higher education has the opportunity and the responsibility to work toward improving the student experience. Sometimes that will require being creative about ways to bring together different individuals to think differently about a problem, and to carve out time to work on solutions. The Student-Administrator Partnerships Initiative at Northeastern is a great example of one way to leverage expertise on your campus. Giving capable grad students access, guidance, and resources can open a world of possibilities. With any project, be open to where the project might take you. Sometimes what you learn along the way is more important than what you originally set out to accomplish.  Host:Doug McKenna, Ph.D.University Registrar George Mason Universitycmckenn@gmu.edu   Guests:Jessica LiebowitzResearch Professor, Center for the Future of Higher Education and WorkFaculty Director, Student-Administrator Partnerships InitiativeNortheastern Universityj.liebowitz@northeastern.eduIngrid Nuttall(At time of recording): Deputy Registrar of Solution Delivery and Strategic Reporting, Northeastern University(Current): Associate Vice Provost for Enrollment and University RegistrarUniversity of Virginiaingridn@virginia.edu Satya PulipelliGraduate StudentNortheastern UniversityReferences and Additional Information:Service ExcellenceLeadershipEnabling Academic InnovationProject Management

“University Registrar” isn't usually included in the list of dream jobs for children. So how did we all wind up in these higher education leadership roles, and what have we learned along the way? In this episode, Andrew Marx, University Registrar at Clark University talks about his unconventional, yet not altogether uncommon path to the registrar's office. Andy shares his reflections on becoming a higher education leader and gives advice to those moving through the process.     Key Takeaways:Take the time to reflect and decide what kind of a leader you want to be. Try to do this as you're moving through your career growth as time for self-reflection is at a premium when you actually get “the job.”Being able to communicate your vision and sell the story of your office is an important skill. There's a way to say “no” that doesn't shut down future conversations, and emphasizing the reason you're involved can go a long way to making sure you're included in future decisions. The registrar's role looks different at different institutions. And there is often tension between what the community expects of the registrar position or office and what the registrar brings to the table. Host:Doug McKenna, Ph.D.University Registrar George Mason Universitycmckenn@gmu.edu   Guests:Andrew Marx, Ph.D.University RegistrarClark Universityamarx@clarku.edu  References and Additional Information:Core Competencies: Leadership and Management

Season 9 kicks off with a discussion about 90 credit degrees and how the University of Maine System is moving forward with three Applied Baccalaureate degrees as a way of bringing learners with some college but no degree back to the university system. Chancellor Dan Malloy and Vice Chancellor Jeff St. John join to talk about their process for developing the Applied Baccalaureates, the surprisingly little pushback from faculty, the enthusiastic response from employers, and their hopes for continued growth and engagement with these innovative credentials in the future.    Key Takeaways:The 90-credit credential is an academic innovation designed to bring “some college no degree” learners back to school. The reduced credit threshold for awarding the degree may support easier access into the workforce in less time with less money spent by the learner.The University of Maine System will launch three “Applied Baccalaureates” in fall 2026, having worked with their accreditors, their trustees, and faculty at each of the system member institutions to identify and develop these programs. Accrediting bodies may provide guidance for institutions about what must be included as part of a 90-credit credential, and may have requirements for how to name the degree and how to differentiate them from the full baccalaureate degree. Host:Doug McKenna, Ph.D.University Registrar, George Mason Universitycmckenn@gmu.edu   Guests:Daniel Malloy, J.D.Chancellor, University of Maine Systemhttps://www.maine.edu/chancellors-office/dannel-p-malloy-chancellor/ Jeffrey St. John, Ph.D.Vice Chancellor, University of Maine SystemReferences and Additional Information:Core Competencies: Leadership and Management

Welcome back to For the Record! After an unintentional hiatus (writing a dissertation), we're back with one of my favorite people: Keisha Campbell. We talk about her fascinating career arc, her involvement with the AACRAO REG 201 preconference workshop, what life is like at an HBCU right now, and how she is staying grounded in the world today. It's a wide-ranging and in parts funny, in parts serious conversation between friends. Plus, a discussion of karaoke.   Key Takeaway:The REG 201 pre-conference workshop would be a great opportunity to extend your network, reflect on where you are in your role, and work through some case studies about issues affecting registrars today.Host:Doug McKennaUniversity Registrar, George Mason Universitycmckenn@gmu.edu   Guests:Keisha CampbellUniversity Registrar and Executive Director, Morgan State Universitykeisha.campbell@morgan.eduReferences and Additional Information:Core Competencies: Leadership and Management

This episode was inspired by Ryan Holiday's book, Ego is the Enemy, and its applications of Stoicism to modern ideas of leadership and management. With everything that's going on in the United States as a backdrop, this episode reiterates the importance of focusing on service over receiving recognition, on cultivating humility, and leading with wisdom. These practices can help you avoid developing an inflated sense of self-importance that hinders effective leadership and decision-making. Making a return guest appearance in this episode is Dr. Doug McKenna (the host's dad!).  Key Takeaways:Stoicism is an ancient philosophy of personal ethics that emphasizes wisdom, courage, justice, and temperance as a way of cultivating inner peace and strength, rather than being ruled by emotions or external circumstances.Stoicism encourages mindfulness, self-reflection, and exercises like negative visualization (imagining worst-case scenarios to build resilience), voluntary discomfort (practicing hardship to lessen fear of suffering), and journaling (as seen in Marcus Aurelius' Meditations).Learn about your Happy 10 Seconds, the Three Things List, and your personal mission statement.  Host:Doug McKennaUniversity Registrar, George Mason Universitycmckenn@gmu.edu   Guests:LTC (Ret.) Doug McKenna, PhDDean, EmeritusMarine Corps Command and Staff College, Quantico VAReferences and Additional Information:Core Competencies: Leadership and Management

In this conversation with Dr. Cié Gee from the University of Texas at San Antonio we explore the idea of leadership through the roles of line leader and door holder–familiar responsibilities from elementary school. Dr. Gee argues that the door holder is a less glamorous but potentially more important role than the line leader, and we discuss ways door holding opportunities present themselves in the normal course of work.   Key Takeaways:Being the line leader can be fun, but being a door holder is a critical role for the success of any venture. Leadership doesn't require a title, and it doesn't require grand gestures to convey care and concern for the people one is leading. As Mother Teresa said, “Not all of us can do great things. But we can do small things with great love.”If you're thinking about someone who held a door for you at some point in your career, reach out to them to let them know the effect they had on you.  Host:Doug McKennaUniversity Registrar, George Mason Universitycmckenn@gmu.edu   Guests:Dr. Cié GeeAssociate Vice Provost for Career-Engaged Learning, University of Texas at San Antonioginnifer.gee@utsa.edu References and Additional Information:Core Competencies: Leadership and ManagementCie Geehttps://www.linkedin.com/in/ciegee/   

In the very first official episode of this podcast, we explored the question of what even is a registrar. Now, with six more years of experience that included a global pandemic, it was time to once again take stock of our understanding of the role of the registrar. What do we do? And how do we explain what we do to people who work at our institutions or to people  all the way outside of higher education? Five brave souls responded to my request for input on the following three questions that guide this episode: 1) what do you think of when you hear the word, “registrar?” 2) How would you describe the registrar to someone outside of higher education? And 3) Why are registrars important?   Key Takeaways:The registrar and higher education go hand in hand. Registrars were the second administrative position created, following only the position of president. Our title dates back to 1446 at Oxford. Registrars play a variety of roles at our institutions, and there isn't one right way to be a registrar. Because of the variety of institution type and missions, registrar responsibilities also vary widely.Registrars use a lot of metaphors to communicate how critical they are to their institutions; “plumbing,” “bridges,” “hubs,” “air traffic controllers,” “multi-tasking quarterback,” are all used. Being a registrar is easy. It's just like riding a bike. If the bike is on fire. And you're on fire. And everything around you is on fire.  Host:Doug McKennaUniversity Registrar, George Mason Universitycmckenn@gmu.edu   Guests:Dr. Reginald GarconAssociate Vice President/Registrar, University of Maryland - Eastern Shorergarcon@umes.eduRiver GordonRegistrar, Minneapolis College of Art and Designrgordon182@mcad.eduColleen HarmsAssociate Registrar, University of Minnesota - Twin Citiesharms231@umn.eduWhitney MerinarRegistrar, West Liberty State Collegewhitney.merinar@westliberty.eduKatie RendonRegistrar, Hebrew Union College - Jewish Institute of Religionkrendon@huc.eduReferences and Additional Information:Records & Academic Services (AACRAO Professional Proficiencies)Quann, C. J., & And Others. (1979). Admissions, academic records, and registrar services. A handbook of policies and procedures. Jossey-Bass, Inc.The Registrar's Guide: Evolving Best Practices in Records and Registration. (2006). https://community.aacrao.org/CPBase__item?id=a1H1L00000BjYRJUA3

Two very important functions we engage in as registrars are hiring and onboarding. Perhaps surprisingly, we don't spend a lot of time talking about either of those very important practices. In this episode we discuss ways to improve the interviewing and hiring process for everyone involved, along with practical ways to bring your new hire into your office and get them acculturated quickly.   Key Takeaways:A clear understanding of the role and a specific articulation of responsibilities in the position description will make recruiting the right person much easier. Calendaring out the interviewing process can reduce stress for participants and candidates alike. Clear timelines are very helpful.Asking “Will this person raise the average of the team?” or something similar may help you distill down a hiring decision. It's better to have a failed search than to hire the wrong person. Clear communication with your new hire is vital to their onboarding. Scheduling out their first weeks in the office can go a long way to positioning them (and you!) to succeed.  Host:Doug McKennaUniversity Registrar, George Mason Universitycmckenn@gmu.edu   Guests:Michael BurkeDean of Student Services, Harvard Universitymikeburke@fas.harvard.edu  Rebecca MathernAssoc. Vice Provost Academic Affairs & University Registrar, Oregon State Universityrebecca.mathern@oregonstate.eduReferences and Additional Information:Operations and Business Process Management (AACRAO Core Competency)STAR Technique and Behavioral Interview Questions (indeed.com)Onboarding Without Overwhelming (Harvard Business Review)

Brew your favorite cup because you do not want to miss this one! In this exciting episode, Heather chats with Loida Gonzalez Utley, host of AACRAO's Transfer Tea podcast and co-chair of the upcoming AACRAO Technology & Transfer Summit! Together, they spill the tea on everything you can expect at the event – a must-attend convening for anyone passionate about transfer, mobility, and innovation in higher ed.From bold conversations on AI and equity, to tools that can help institutions better serve transfer students, Loida and Heather give us an insider's scoop on sessions, networking, and why this summit is a game-changer for transfer professionals everywhere. *The AACRAO Technology and Transfer 2025: A Learning Mobility Summit will be held IN PERSON at the Crystal Gateway Marriott, Arlington, VA (across the Potomac River from Washington, D.C.) Tech and Transfer 2025 Registration LinkAACRAO's Transfer Tea PodcastHeather Adams, Ed.D.Director, Special Initiatives at SOVAFounder & CEO of Transfer Nation Loida González UtleyDirector of Recruitment & Enrollment Services at A&M- Central TexasCo-Chair of AACRAO's Technology and Transfer SummitShow CreditsHost | Dr. Heather AdamsProducers | Rhian Waterberg, Emily KittrellSound Editing | Abraham Urias Keep talking with Transfer NationIG: @WeAreTransferNationLinkedIn: Transfer Nation Page TikTok: @TransferNationFB Group: Transfer NationEmail: WeAreTransferNation@gmail.com Talk soon!#TransferPride #TransferSuccess #TransferChampion #TNTalks #TransferNation

Following up on the previous episode about AI's potential applications to higher education, this episode focuses on the work that the Computational Approaches to Human Learning research lab at UC Berkeley is doing under the direction of Dr. Zach Pardos. We talk about ways AI can assist with transfer or credit mobility, ways AI might be able to streamline the creation of degree pathways for students, and ways AI is being leveraged for adaptive tutoring, all with an overarching goal of increasing the student's social and economic mobility.  Key Takeaways:AI can be considered as anything that takes what a computer is good at and pushes the boundaries closer to doing things that only a human is good at.It is vital that we use AI in service of our humanistic pursuits, that it's used in a way that retains the humanistic character of our education enterprise.  AI can help add desirable regularity to systems that are sometimes unnecessarily idiosyncratic.  Host:Doug McKennaUniversity Registrar, George Mason Universitycmckenn@gmu.edu   Guests:Dr. Zachary PardosAssociate Professor of Education, UC Berkeleyhttps://bse.berkeley.edu/zachary-pardos References and Additional Information:Welcome to OATutor - An Open Source Adaptive Tutoring Systemhttps://oatutor.io/ AI Transfer and Articulation Infrastructure Network (ATAIN)https://atain.org/ A University Map of Course Knowledge

For more than 50 years, the Carnegie Foundation for the Advancement of Teaching has been categorizing institutions in a functional but basic way–by the highest degree the institution awards and the amount of research generated by the institution. Even as American higher education changed significantly from the early 1970s, the classifications remained the same. Until recently! In this episode we talk about the classifications, how they were used and why, and what led to the revised classifications that were just released.  Key Takeaways:The Carnegie Foundation partnered with the American Council on Education (ACE) to conduct the first major overhaul of the Carnegie Classifications for Higher Education in almost 50 years.Over the three-year process, the team engaged thousands of stakeholders across the higher education sector and other relevant experts about how best to provide more information about an institution through the classifications.  For the first time, the Carnegie Classifications bring in information about the student (not just the degree) through the new Student Access and Earnings category. The American Council on Education prefers a three-syllable callout (“EY SEA EE”) rather than a one-syllable word (“ace”) when referring to the organization in shorthand. Host:Doug McKennaUniversity Registrar, George Mason Universitycmckenn@gmu.edu   Guests:Mushtaq GunjaExecutive Director of the Carnegie Classification Systems & Senior Vice President American Council on Education References and Additional Information:Carnegie Classification of Institutions of Higher Education® Classification MethodologyAmerican Council on Education

The AACRAO Annual Meeting is a phenomenal event for networking, learning, and catching up with friends and colleagues. This year's meeting, held in Seattle, Washington, brought together more than 1,700 higher education professionals for breakout sessions, plenaries, timely topics, and great fun. Key Takeaways:The AACRAO Annual Meeting continues to provide outstanding opportunities for personal and professional growth to the AACRAO membership.It's not too soon to start thinking about what you might present next year in New Orleans at the 111th Annual Meeting.  Say yes, get out of your own way, and be brave. You have tons of support from people who want to see you succeed! Host:Doug McKennaUniversity Registrar, George Mason Universitycmckenn@gmu.edu   Guests:So many guests! Thank you to everyone who agreed to be interviewed for this episode.References and Additional Information:AACRAO Annual MeetingGet Involved

Artificial Intelligence (AI) is a hot topic everywhere these days. What is it, what are its promises, and what are its current limitations in terms of applicability to the work we do in a registrar's office. You'll hear from the Chief AI Officer at George Mason University about the promises and challenges of AI, and from a privacy and information law attorney about some of the considerations we should be making as we pursue any new technology, but AI especially. Key Takeaways:There are many promises of AI, but there are some significant challenges currently, as well. Don't be swept away by the promises without engaging with the limitations.As registrars we have a special responsibility to make sure that the AI we employ maintains the safety, security, and integrity of the data we steward. The Fair Information Practice Principles (FIPPs) can help guide us to positive data governance outcomes.  Be wary of shiny new things. If the promise of something is too good to be true, it probably is. Explore AI and imagine ways it might be applied in your office, but AI is not the only tool available to us, and (in my opinion) we might be better served by pursuing intelligent automation solutions than artificial intelligence (AI) solutions. Host:Doug McKennaUniversity Registrar, George Mason Universitycmckenn@gmu.edu   Guests:Amarda Shehu, PhDChief Artificial Intelligence Officer and Professor, Computer Science, School of Computing, George Mason UniversityClaire McKennaUniversity of Notre Dame Law SchoolClaire McKenna is an attorney with 21 years of experience advising public and private sector clients.  Her practice focuses on all aspects of information law, including privacy, security, access, and disclosure.References and Additional Information:Fair Information Practice Principles (FIPPs) | FPC.govWeapons of Math Destruction by Cathy O'Neil: 9780553418835 | PenguinRandomHouse.com: BooksThe Big Switch | Nicholas Carr  (Sorry I called you “David,” Nicholas!)How much electricity does AI consume?

Pursuing an education is a political act. Working in a registrar's office means providing service. In the currently divisive political climate, with an ever diversifying student (and faculty and staff) population, how can we provide the kind of servant leadership our communities need?Key Takeaways:Being a servant leader is about treating people with respect, putting others' needs ahead of your own, listening, being empathetic, and building community.The coming years are going to be a challenge for higher education and so each of us needs to take care of ourselves, but also look out for and support one another. That includes our staff, faculty, and students. Engaging in positive action outside the office can help maintain a sense of control, a sense of purpose, and a commitment to service. Host:Doug McKennaregistrarpodcast@gmail.com   References and Additional Information:What is Servant Leadership? Recommended Reading List - Compiled from multiple sources, including some AACRAO members!Syllabus for Civil Resistance: How It Works (GOVT 1134 Harvard Kennedy School)Twenty Lessons for Fighting Tyranny | Carnegie Reporter Winter 2022Paradox of tolerance - WikipediaFind Your Members in the U.S. CongressLegal Defense FundPost-Election Resources to Defend Against Trumpism - Stop AAPI HateAmerican Civil Liberties UnionKnow Your Rights: If You Encounter ICE | National Immigrant Justice Center

One of the enduring challenges institutions face is how to assess the learning that an individual acquires when they are not enrolled at an institution, and whether and what to award as credit toward a degree in recognition for that learning. In this episode we revisit the concept of Prior Learning Assessment (PLA), and its outcome, Credit for Prior Learning (CPL), with two higher education professionals who saw the need for a better way to manage PLA so they built one. Key Takeaways:We need our students as much as our students need us. PLA is a way to build trust with our students and to affirm their learning and experiences outside of the academy. Registrars are uniquely positioned to bring transparency to the PLA process because we are the holders of so many pieces of the process. Understanding what's involved with PLA can also position registrars to advocate for it and educate others at the institution about it.  PLA and the resulting CPL can lead to better student outcomes as they can move into classes that challenge them (rather than have to take lower-level classes of material they have already learned). Students who earn CPL are more likely to persist and complete a degree program.Host:Doug McKenna, University RegistrarGeorge Mason Universitycmckenn@gmu.edu Guests:Jesse Boedingjesse@educationassessmentsystem.comConnect on LinkedInKaren Fergusonkaren@educationassessmentsystem.comConnect on LinkedIn References and Additional Information:AACRAO Core Competencies - Leadership & ManagementAACRAO Professional Proficiencies - Records and Academic ServicesEducation Assessment System websiteCAEL - Credit for Prior LearningAACRAO - Innovative CredentialsAACRAO - Learning Mobility

Every registrar's office has a series of functions they perform as part of their regular business. Sometimes these functions are well thought out and run smoothly every time. Other times there are things we do that are cobbled together and have steps that accrue over time and no one is really sure why we're doing what we're doing. If you've ever wanted to crack some of those processes open because you think there's gotta be a better way, then this episode is for you. We talk with Alex Aljets about how to map a process, key pitfalls to avoid, and how your office can benefit from well-documented process maps. Key Takeaways:Mapping a process doesn't take any complicated software, but there are some very good digital tools available. You probably already have everything you need, though! Don't let technology limit your process mapping. Process mapping is collaborative. It's important to include representatives from the entire span of the process for quality assurance and change management. Start small! But keep going! It doesn't take much to map a process, but the benefits can be significant in terms of time savings, gained administrative efficiencies, and more institutional knowledge.   Host:Doug McKenna, University RegistrarGeorge Mason Universitycmckenn@gmu.edu Guests:Alex AljetsHigher Education Process Improvement Strategistalex@aljetsconsulting.com Connect on LinkedIn References and Additional Information:AACRAO Core Competencies - Leadership & ManagementAACRAO Professional Proficiencies - Records and Academic Services“Given these constraints, how might we…”University Innovation AllianceIDEO U

Working with vendors is a fact of life for registrars and admissions officers. But a lot of us might feel reluctant to engage with vendors at a conference. If that's you, this episode is a must listen! Vendors are there to support the organization (either AACRAO or your state and regional) as they provide important services to our industry, and they're there to be seen, get their company name out, and build relationships with people rather than pushing a sale. You can ask them things! You can give direct feedback about products you use! There's significant value to be gleaned from these interactions–for you AND the vendor.  Key Takeaways:Don't stress about talking to vendors at a conference: they're there to get their name out and to receive feedback, they don't expect anyone to sign a contract in the vendor hall: they know how higher education works. The Corporate Relations or Corporate Liaison position in your State and Regional Association spends time building relationships with vendors to get sponsors for conferences and meetings, and to ensure that the time spent at the conference is valuable for both parties. You can preview which vendors are going to be at the conference in the conference app; make a plan for which vendors you want to touch base with, which vendors you want to explore, and which vendors you just want to pick up swag for your staff back in the office.   Host:Doug McKenna, University RegistrarGeorge Mason Universitycmckenn@gmu.edu Guests:Colleen Harms, Associate RegistrarUniversity of Minnesota - Twin Citiesharms231@umn.edu Connect on LinkedInSara Morelli, Senior Associate RegistrarUniversity of Iowasara-morelli@uiowa.edu Connect on LinkedIn References and Additional Information:AACRAO Core Competencies - Leadership & ManagementAACRAO Professional Proficiencies - Records and Academic Services

On today's episode of the Illumination by Modern Campus podcast, podcast host Shauna Cox was joined by Mike Simmons to discuss the evolution of digital credential wallets in the higher ed space and the potential they hold to enhance the student experience. 

In a wide-ranging discussion about grades and grading, Dr. Joshua Eyler discusses how grades are harming our learners and what we can do to help minimize that harm. We talk about the history of grades and how the current interval letter grade system came to prominence, the stress that grades cause students and the way that stress is exacerbating the mental health crisis. And we discuss alternative grading models under the umbrella of ungrading–along with clarifying what that term really means. Key Takeaways:Our current interval letter grade system wasn't developed because it was the best way to document student learning or engagement, it came into being because of the need for administrative efficiency. Given our role in the development of the transcript, registrars should take a lead role in helping think through What Comes Next after grades. Grades are excellent extrinsic motivators. Unfortunately extrinsic motivation is only good if the goal is compliance. If we want our students to engage in their learning, we need to shift the focus to intrinsic motivation by employing alternative assessment methods or “collaborative grading” models. We are in the midst of a significant period of grade reform. Registrars should leverage this opportunity to participate in and lead conversations at our institutions about alternative forms of assessment.  Host:Doug McKenna, University RegistrarGeorge Mason Universitycmckenn@gmu.edu Guests:Josh Eyler, Director of Center for Excellence in Teaching and Learning Clinical Assistant Professor of Teacher EducationUniversity of Mississippijreyler@olemiss.edu Website References and Additional Information:AACRAO Core Competencies - Leadership & ManagementAACRAO Professional Proficiencies - Records and Academic ServicesFailing Our Future: How Grades Harm Students, and What We Can Do About It by Josh EylerHow Humans Learn: The Science and Stories behind Effective College Teaching by Josh EylerUnleash Student Creativity with Contract Grading, a scholarly digital story by Doug McKenna“Making Grades” - a digital learning activity for HE721 History of Higher Education by Doug McKenna

The work of the registrar is cyclical and complex. Dependencies abound between and among systems and offices. How do you keep track of all of the tasks required to make everything run smoothly in your office and on your campus? Use a production calendar. In this episode we'll talk about what a production calendar is, how to use one, its relationship to the academic calendar, along with tips and tricks for getting the most out of this critical tool in a registrar's resources. Key Takeaways:Your production calendar should be informed by your academic calendar. The academic calendar governs the flow of each term for the institution, while your production calendar governs the work your office does to support each action in the term.Your production calendar doesn't have to be fancy or have a lot of whistles and bells, but it needs to be shared across your office (and potentially with other offices) and it needs to be used. Make it a habit to review your production calendar regularly, and have your teams review it, as well, to be more proactive.  Getting started with a production calendar can seem overwhelming, but take it a little at a time. Go through one academic cycle and track all the things that you or your team does. Over time, include more granularity for the tasks with links to documentation or the text of repeated messages. Operate with a mindset of “progressive elaboration,” or “continuous improvement.”Host:Doug McKenna, University RegistrarGeorge Mason Universitycmckenn@gmu.edu Guests:Amber Cellotti, Deputy Registrar & Director, Office of the RegistrarUniversity of Minnesota - Twin Citiesknap0071@umn.edu Nicolas Jobe, University RegistrarSeton Hill Universitynjobe@setonhill.edu Traci Rees, Associate University Registrar for Student Systems & Information ServicesUniversity of Pennsylvaniartraci@upenn.edu Elissa Thoman, Registrar Services Coordinator University of Iowaelissa-thoman@uiowa.edu  References and Additional Information:AACRAO Core Competencies - Change ManagementAACRAO Core Competencies - Leadership & ManagementAACRAO Professional Proficiencies - Records and Academic ServicesPivot to a Successful Production Calendar - Annual Meeting Presentation by Traci Rees

A new episode digs into one of the knottier problems in higher education: how learning is recognized across institutions. We often call this transfer of credit, but “learning mobility” is broader than that, given the expanding array of educational institutions, alternative providers, employers and others that, in one way or another, help people develop their skills and knowledge. This episode of The Key explores the creation of the Learning Evaluation and Recognition for the Next Generation (LEARN) Commission, a joint project of the American Association of Collegiate Registrars and Admissions Officers (AACRAO) and the consulting firm Sova. Joining the conversation are Melanie Gottlieb, AACRAO's executive director, and Juana H. Sánchez, a project director at Sova. They discuss the commission's goals, why the demographic, economic and social demands of this moment make “learning mobility” particularly important right now, and steps that colleges, governments and others might take to help learners navigate our diffuse postsecondary ecosystem. The Key is hosted by Inside Higher Ed Co-founder and Editor Doug Lederman. This episode is sponsored by the Gates Foundation.

Have you ever wondered if the things you're focused on at work are the right things? Do your teams understand how the work they do fits into the office's larger goals, or the institution's? Engaging in strategic planning can help with both of those questions, but it's always seemed a little daunting. In this episode we talk to Dani Ambrose and Dr. Kelley Jenkins from the University of Mississippi about a simplified approach to strategic planning that is accessible to all, extensible, and can be used by everyone from individuals, teams, to your entire office.      Key Takeaways:Strategic planning is about identifying where you are, where you've been, and where you want to go. It's as simple as that. Start slowly: don't try to eat the whole elephant in one bite. It's important to listen first, get your team talking, and then guide them through using various tools to help surface strengths, weaknesses, opportunities, values, and areas of focus. Host:Doug McKenna, University RegistrarGeorge Mason Universitycmckenn@gmu.edu Guests:Dani Ambrose, RegistrarUniversity of Mississippi Main Campusdeambros@olemiss.edu Dr. Kelley Jenkins, Associate RegistrarUniversity of Mississippi Main Campuskdjames@olemiss.edu  References and Additional Information:Strategic Planning and Assessment Worksheets (tools described in the episode)Collaborative Assessment and Strategic Planning (2024 Annual Meeting Presentation)AACRAO Core Competencies - Change ManagementAACRAO Core Competencies - Leadership & ManagementAACRAO Professional Proficiencies - Records and Academic Services

Change is a constant occurrence in a registrar's world, but it does seem that the amount and rate of change has increased. Responding to change and managing through it are skills that we all employ, but could all improve. In this episode, we talk to members of the registrar's office from Middle Tennessee State University about recent changes their office has faced, how those changes unfolded, and how they managed their way through them.    Key Takeaways:Initial reactions to change will vary; even if the initial reaction is negative, encourage people to move past that quickly and approach things with an open mind and a positive attitude.Communication throughout a change is critical. People aren't necessarily afraid of change, they're afraid of the unknown. Communicating through changes helps reduce those fears and increases buy-in. Focus on the positive outcomes, even in the middle of challenging situations. Not everyone will get everything they want out of changes (we all have our Barbie dreamhouse), but focusing on the positives will go a long way.  Host:Doug McKenna, University RegistrarGeorge Mason Universitycmckenn@gmu.edu Guests:Tyler Hensen, Assistant Vice Provost, Registration and Student Records & University RegistrarMiddle Tennessee State Universitytyler.hensen@mtsu.edu Cindy Johnson, Associate Registrar, Curriculum and GraduationMiddle Tennessee State Universitycindy.johnson@mtsu.edu Anne Ford, Associate Registrar for Registration, Records, and SchedulingMiddle Tennessee State Universityanne.ford@mtsu.edu  References and Additional Information:AACRAO Core Competencies - Change ManagementAACRAO Core Competencies - Leadership & ManagementAACRAO Professional Proficiencies - Records and Academic Services

Degree audits are somewhat of a technological marvel. In the first episode of season 7, we explore what a degree audit is, what it does, and ways that institutions can (and should) be using the data degree audits provide in order to make their students' lives (and their own) easier. Along the way we talk about curriculum development, the Catalog and the role it plays as the foundation of the audit, and the way catalog year governs requirements students are held to.   Key Takeaways:“Degree audit” is a term that can refer to both the process of confirming a student has met all of the requirements for a sought credential as well as the tool used to assist with that process. Doug thinks of a degree audit in terms of the tool itself. The Catalog is the foundation of the degree audit. Only fully approved curricular requirements should be reflected in the degree audit. Requirements-based reporting using the data-rich degree audit data should be leveraged by institutions to streamline administrative processes and provide intrusive advising.  Host:Doug McKenna, University RegistrarGeorge Mason Universitycmckenn@gmu.edu NOTE: I think I said “invasive advising” in the episode…I meant “intrusive advising,” but I didn't re-record it. I apologize.  References and Additional Information:Rethinking the Degree Audit - in AACRAO Guide to Graduation CeremoniesDegree Audit references and resourcesAACRAO Professional Proficiencies - Knowledge of Student Records ManagementData Systems ManagementI'm Just a Bill - Schoolhouse RockStrange Bedfellows: The Registrar's Office and University Policy and Curriculum Committees

US higher education continues to experience challenges, and sometimes those challenges lead to institutions closing. In this episode we revisit the topic of institutional closure from the lens of the receiving institution. Guests Jackie DeMolee and Hannah Rounds talk about the University of Iowa's role as the closed institutions' records repository within the state of Iowa. We learn about the two categories of institutional closure, about the regulatory triad, and ways that receiving institutions can minimize harm for students and assist the closing institution.   Key Takeaways:Both “abrupt” and “orderly” institutional closures can feel sudden for those experiencing them. Providing empathy, giving grace, and being patient with the closing institution's staff is important. Having a plan or procedure in place in advance will also greatly assist the receiving institution. Digitizing catalogs can go a long way to help students have a soft landing wherever they wind up; being able to reference requirements and course descriptions is important!As a receiving institution you have to remember that the students who are coming to you for their records are likely going through a traumatic experience and at the same time have to learn a different system for requesting transcripts, etc. Be patient, provide resources and support, and help students in any way you can.  Host:Doug McKenna, University RegistrarGeorge Mason Universitycmckenn@gmu.edu Guests:Hannah Rounds, Curriculum AnalystUniversity of Iowahannah-rounds@uiowa.edu Jackie DeMolee, Registrar Services Coordinator University of Iowajacqueline-demolee@uiowa.edu  References and Additional Information:For the Record - S4E6 - Considerations When Closing an Institution; 10/29/21; Guest: Ramie NationSEEHO College ClosuresAACRAO Institutional Closures ReportAACRAO Professional Proficiencies - Knowledge of Student Records Management

This is an episode of love and gratitude from University Registrar and For the Record Co-Host Sarah Reed, with love to the listeners. Sarah Reed is stepping away from co-hosting  For the Record and is sharing her reflections about how she stumbled into podcasting, the journey of podcasting, her thoughts about and processing this change of stepping away from something she has deeply enjoyed, and other reflections she learned through the process and from guests directly to the listening audience.  She ties her reflections on this experience to the game of life and shares how the lessons she's learned from podcasting may resonate with the listening audience.  Key Takeaways:Sarah's intention in this episode is to transparently share the impact of the many people who have contributed to this meaningful journey and share so much love back to them and the listening audience (yes, that means YOU!)Delve deeper into the shared personal experience (the good, the challenging, and the meaningful) from Sarah's journey of falling into podcasting and some of the challenges she faced in learning to podcast and co-hosting podcasting on For the Record.Hear some of the tips and lessons that Sarah has learned in her journey of podcasting that resonate most with her.Addressing the imposter phenomena. Sarah shares some of her own experience with imposter phenomena and what she's learned about this experience of phenomena from her For the Record guest speakers during the past two years.Host and Guest:Sarah Reed, University RegistrarUniversity of California - Berkeleysjr@berkeley.edu  References and Additional Information:Video Link: You Are Enough, Motivational Speaker Lisa Nichols  (Sarah's favorite recording from her favorite motivational speaker)https://youtu.be/egUJJcB5hoA?feature=shared 

In this episode of "Confessions of a Higher Ed CMO," Jaime engages in a compelling conversation with Andrew Careaga, a retired chief marketing officer with over 30 years of experience in higher education marketing at Missouri University of Science and Technology. Careaga shares insights from his extensive career, reflecting on the evolution of higher ed marketing and the impact of technological advancements like the internet, social media, and AI.Takeaways from this episode include:How to navigate a long-term career with humble beginnings that conclude with a CMO roleTips for maintaining a balance between professional responsibilities and personal interestsTips for staying adaptable and open to growth over the course of your careerInsight into making the transition from individual contributor to leaderA peek into the ways an institution changes over three decadesGuest Name: Andrew Careaga, retired CMO at Missouri University of Science and Technology CARRYAGAGuest LinkedIn: https://www.linkedin.com/in/andrewcareaga/Guest Bio: Andrew Careaga is the retired chief marketing and communications officer for Missouri University of Science and Technology (Missouri S&T), a STEM-focused public research university in Rolla, Missouri. During the university's name change from the University of Missouri-Rolla to Missouri S&T, Careaga was instrumental in managing communications and branding initiatives. In 2009, he was named International Brand Master of the Year by Educational Marketing Group Inc., primarily in recognition of his role in coordinating Missouri S&T's name change communications effort. More recently, he led a campus-wide market research effort and brand identity update for the university. The resulting "Miners Dig Deeper" campaign received a Gold Award from CASE, District VI, in 2016.His professional involvement includes service with CASE as a trustee (2016-2018) and formerly as chair of CASE District VI (1998-2000) and a three-year term on the CASE Communications and Marketing Commission (2002-2005). He presents frequently on branding, marketing, social media marketing, crisis communications, change management and related subjects at various conferences and workshops, including events sponsored by the American Marketing Association, CASE, Academic Impressions, Higher Ed Experts, Higher Ed Hero, HighEdWeb Arkansas and AACRAO, among others. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you'll like other Enrollify shows too! Some of our favorites include Talking Tactics and Higher Ed Pulse. Enrollify is made possible by Element451 — the next-generation AI student engagement platform helping institutions create meaningful and personalized interactions with students. Learn more at element451.com. Connect with Us at the Engage Summit:Exciting news — Jaime will be at the 2024 Engage Summit in Raleigh, NC, on June 25 and 26, and we'd love to meet you there! Sessions will focus on cutting-edge AI applications that are reshaping student outreach, enhancing staff productivity, and offering deep insights into ROI. Use the discount code Enrollify50 at checkout, and you can register for just $99! This early bird pricing lasts until March 31. Learn more and register at engage.element451.com — we can't wait to see you there!

Inspired by a session at the Convergence conference co-sponsored by AACRAO and UPCEA, this episode delves into questions of trust in the digital credentials higher education is moving quickly toward–and is in fact already awarding in droves. The Trusted Learner Network (TLN) is the focus of the conversation and ways that the TLN is designed to tackle core challenges of quality, accessibility and value in the world of digital credentials by developing governance frameworks, technologies to onboard institutions into the world of digital credentials, and a community to explore and advance the ecosystem. Also, you'll hear about an “unconference” where all the sessions are planned on the spot. Key Takeaways:The TLN is more about trust than about technology; the technology is a tool, but the exchange of ideas, support, and the governance framework is critically important for moving microcredentials forward. There is an inherent tension between what we (as institutions) decide is “trusted” versus what we leave out of the trusted category; we (as institutions) need to be conscious of that gatekeeping and not perpetuate prior equity discrepancies. We are still working through all of the complicated questions about non-credit, credit, blends of each; what's included on the transcript; whether the transcript is still the appropriate place to represent student learning (or if it ever did!); and want you to join the conversation. Host:Doug McKenna, University RegistrarGeorge Mason Universitycmckenn@gmu.edu Guests:Insiya Bream, Registrar & Associate Vice PresidentUniversity of Maryland Global CampusMeena Naik, Director, Skills First DesignJFFLabsNoah Geisel, Microcredentials Program ManagerUniversity of ColoradoKate Giovacchini, Executive Director, Trusted Learner NetworkExecutive Director Engineering, Enterprise Technology - Engineering CoreArizona State University References and Additional Information:Trusted Learner NetworkThe Badge Summithttps://conferences.upcea.edu/convergence2023/ https://www.aacrao.org/signature-initiatives/learning-mobility/digital-credentials https://academicaffairs.rutgers.edu/microcredentialing-and-digital-badging 

This episode explores the life path and journey of a registrar- beyond the individual career changes- to learn more about what has inspired these changes, and upon a lived life thus far.  We take time today to reflect, pause, process, and learn.  Scott has spent 47 years working in higher education, including positions in development, admissions, financial aid, records, and registration, and institutional research at three institutions. He has presented at “early adopter” technology sessions for 30 years, with recent sessions on developing positive working relationships and updating business processes.  Scott is an honorary member of AACRAO, AACRAO's highest honor. Honorary Membership is awarded to retired or retiring members in recognition of a career of active involvement and contribution to AACRAO.Key Takeaways:Work/Life integration is a way to think about incorporating the different realms in one's life into a cohesive whole rather than framing work/life balance as a push/pull tension.Transitions in your work life will happen and continue to happen. Be open to change, be open to learning, take the time to cultivate meaningful relationships wherever you are. Understand how to “count the cost” of the commitments you make at work–ideally before you make them, to ensure that you have the capacity to do well all of the things you agree to do. Host:Sarah Reed, University RegistrarUniversity of California - Berkeleysjr@berkeley.edu  Guest:Scott Dittman, Registrar Hebrew Union College-Jewish Institute of ReligionSDittman@huc.edusdittman@wlu.edu References and Additional Information:Video Link: The Power of Not Reacting by Dr. Joseph Michael Levryhttps://www.youtube.com/watch?v=mhZalV4PRbo Articles:Chris Porteous, "Work-Life Integration vs Work-Life Balance: Is One Better Than the Other?", https://www.lifehack.org/927152/work-life-integration-vs-balance, March 8, 2023.Taking vacation and time off improves your well-being: https://hbr.org/2023/07/how-taking-a-vacation-improves-your-well-beingHoliday Resources:Maintain mental health during the holiday season: https://namica.org/blog/handling-stress-during-the-holiday-season/15 Tips for holiday peace of mind and coping with holiday greif this festive seasonhttps://bc.cmha.ca/news/15-tips-for-holiday-peace-of-mind-and-coping-with-holiday-grief-this-festive-season/15 Inspiring Books to Read Over the Holidayshttps://www.inc.com/jessica-stillman/15-inspiring-books-to-read-over-holidays-courtesy-of-adam-grant.html 15 of the most binge-worthy books to read over the holiday break: https://theeverymom.com/books-to-read-over-holiday-break/20 Best Books of 2023https://www.aboutamazon.c

Another episode recorded at the Convergence conference co-hosted by UPCEA and AACRAO focusing on credential innovation. Microcredentials have popped up in many places, but what about at a research-intensive institution? This episode explores the ways that Rutgers University went about discerning the best path forward with microcredentials. Chris Retzko, Director of Academic Assessment and Accreditation shares his experiences working with the implementation and roll out of microcredentials from the beginning. Key Takeaways:There was a significant amount of collaboration and involvement from stakeholders to push a report with recommendations on microcredentials forward. Reach out to others across your institution to study, explore, and identify ways that microcredentials will work for your institution. Institutional culture will dictate a lot! Incorporating the microcredential review and approval process into existing administrative systems makes things easier for everyone involved. And don't forget the assessment piece!Microcredentials can be a way to make concrete abstract concepts that students are learning as part of their degree programs. Look to your curriculum's learning objectives for opportunities!Host:Doug McKenna, University RegistrarGeorge Mason Universitycmckenn@gmu.edu Guests:Christopher RetzkoDirector of Academic Assessment and AccreditationRutgers Universityretzko@oq.rutgers.edu    References and Additional Information:https://conferences.upcea.edu/convergence2023/ https://www.aacrao.org/signature-initiatives/learning-mobility/digital-credentials https://academicaffairs.rutgers.edu/microcredentialing-and-digital-badging 

Academic Scheduling is an incredibly complicated part of the registrar's responsibilities. There are multiple moving parts with competing interests often vying for a limited set of physical resources. Managing this process well is critical to successfully supporting your students through their academic journeys. Jessica Lansing and Ashley DeSantis, both from SUNY at Albany, share their process of working across the campus to improve the scheduling process.Key Takeaways:Establishing, socializing, and enforcing a solid set of foundational scheduling practices is challenging but important work. Articulating ways that academic scheduling can support (or hurt!) student success is also important framing. Student-centric scheduling practices are best.It is critical to have buy-in and support from all levels of the institution when revising any scheduling practices. Academic schedule development can be fraught, but strong working relationships will go a long way to easing some of the issues. Support from the Provost's Office and Deans will, too.The work is ongoing, collaborative, sometimes frustrating, and requires a commitment to communication, a reasonable amount of patience, dedication to maintaining the student focus, and the ability to admit and own mistakes. In short, academic scheduling is hard work!Host:Doug McKennaUniversity RegistrarGeorge Mason Universitycmckenn@gmu.eduGuests:Ashley DeSantisAssistant RegistrarSUNY at Albanyandesantis@albany.edu    Jessica LansingAssociate RegistrarSUNY at Albanyjllansing@albany.edu  References and Additional Information:Leadership and ManagementTechnological Knowledge

Recording live from the inaugural Convergence conference in Washington, DC, co-hosted by UPCEA and AACRAO! Convergence brings together higher education professionals to discuss credential innovation. #Credovation! In this episode, Bob Hansen, CEO of UPCEA, shares the impetus for the Convergence conference, reflects on the state of credentials in higher education, and looks to the future of collaborations with AACRAO. And gives his favorite Flannery O'Connor book. Key Takeaways:There are echoes of reactions to online learning in the current conversations around microcredentials; they're an idea whose time has come, but we will continue to need to articulate the “why” even as administrators push into the “how.”The partnership between UPCEA and AACRAO in relation to microcredentials is mutually beneficial; UPCEA members have been on the cutting edge of developing microcredential programs, and AACRAO members remain grounded in the verification and certification of credentials. UPCEA continues to focus on the many and varied initiatives launched before and during the pandemic. And plans are already underway for next year's Convergence conference in October in New Orleans, LA. Host:Doug McKenna, University Registrar, George Mason Universitycmckenn@gmu.edu Guests:Bob Hansen, Ph.D.CEO, UPCEAwww.upcea.edu   References and Additional Information:https://conferences.upcea.edu/convergence2023/ https://www.aacrao.org/signature-initiatives/learning-mobility/digital-credentials https://upcea.edu/membership/ https://www.amazon.com/Everything-That-Rises-Must-Converge/dp/0374504644 

It's YOUR time to #EdUp In this episode,  YOUR guest is Melanie Gottlieb, Executive Director at the American Association of Collegiate Registrars & Admissions Officers (AACRAO) YOUR guest cohost is Nicole Engelbert, Vice President of Higher Education Product Strategy at Oracle YOUR host is ⁠Dr. Joe Sallustio YOUR sponsors are InsightsEDU & Commencement: The Beginning of a New Era In Higher Education!⁠ What does Melanie mean when she talks about the mobility of learning? What are ACCRAO's top 2 priorities? What does Melanie see as the future of Higher Education? Listen in to #EdUp! Thank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp! Connect with YOUR EdUp Team - Elvin Freytes & Dr. Joe Sallustio ● Join YOUR EdUp community at The EdUp Experience! We make education YOUR business! --- Send in a voice message: https://podcasters.spotify.com/pod/show/edup/message

The 2023 conversation continues and concludes. UC Berkeley's University Registrar and For the Record Co-Host, Sarah Reed, interviews colleagues at the 2023 AACRAO Annual Meeting about what resonates personally and professionally for them in this multi-part series. Sarah was inspired by the 108th Annual Conference Opening Plenary Speaker, BD Wong, and the vulnerability and strength he shared when unpacking his personal and professional journey and intersecting identities.  In a nod to BD, Sarah invites each guest to share how they have been seen/unseen and where they are on their own journey towards complete authenticity.  In conclusion, Sarah invites you to take a moment of pause and self-reflection with her before closing out with today's affirmation. Key Part 3 Takeaways:Students know how to apply to college, but they may not be exposed to all the other steps and aspects needed (ACT, SAT, apply for housing, etc.) to successfully navigate the transition from high school to College.  There is a critical need to reassess the pathways to higher education and the way to support adult and returning students.  Let us not hear, “But this is the way we've always….” This conversation flips assumptions and traditional frameworks on their head!  There are perhaps untapped opportunities to more closely align Registrar and Admissions department work and hand-offs and to incorporate those closure connection opportunities (and training on what we do and the process) at AACRAO!  #Real talk about the impact of COVID on the workforce, managing the responsibility of keeping the office afloat during staffing cuts.  It's important to listen to your needs both at work and at the AACRAO conferences. Host:Sarah Reed, University Registrar University of California - Berkeley sjr@berkeley.edu Guests:Charles BucknerAssociate Director of RecruitmentNevada State Universitycharles.buckner@nsc.edu  Matthew Spencer SutherlandRecruitment AssociateCollege Unbound Megan McHenryRegistrarBates Collegemmchenry@bates.edu  Additional Information:Link:  BD Wong | Plenary Speaker  Sarah would love to hear what resonated with you! What gave you pause?  What moved you? What was an ah-ha moment? Please share your episode thoughts and feedback or connect with Sarah at sjr@berkeley.edu  | www.linkedin.com/in/sarahjreed11| registrarpodcast@gmail.com 

The conversation continues. UC Berkeley's University Registrar and For the Record Co-Host, Sarah Reed, interviews colleagues at the 2023 AACRAO Annual Meeting about what resonates personally and professionally for them in this multi-part series. Sarah was inspired by the 108th Annual Conference Opening Plenary Speaker, BD Wong, and the vulnerability and strength he shared when unpacking his personal and professional journey and intersecting identities.  In a nod to BD, Sarah invites each guest to share how they have been seen/unseen and where they are on their own journey towards complete authenticity.  In conclusion, Sarah invites you to take a moment of pause and self-reflection with her before closing out with today's affirmation.Key Takeaways:We have a unique journey, and each of our journeys makes us the perfect fit for our line of work (a.k.a. there is no one “right” way to advance or become ___ [insert job title].  As shared by each guest's unique journey, part of what makes you, you -your talents and skills- make you perfect for the role. Tips and tricks for leading teams.  Moving to permanently remote work- can work!  There is power in modifying work language – how it can be used to enhance connection and belonging or break it.   Our journey and store are what make us, and even painful experiences can blossom fruit when used as a gift to inspire connection or service to others.  Processing our “authenticity” journey can be perceived differently across generations and space, place, and openness to connection.  What untapped possibilities and synchronicities can happen when we make room for “woo-woo” in Higher Ed. and in life?Host:Sarah Reed, University RegistrarUniversity of California - Berkeleysjr@berkeley.edu Guests:Insiya BreamRegistrar and Associate Vice President University of Maryland Global Campusinsiya.bream@umgc.edu    Kristi Fonseca-WilliamsTrainer & Instructor, Office of the RegistrarTexas Tech Universitykristi.fonseca-williams@ttu.edu  Helen GarrettUniversity RegistrarUniversity of Washingtonhelenbh@uw.edu  Additional Information:Link:  BD Wong | Plenary Speaker Sarah would love to hear what resonated with you! What gave you pause?  What moved you? What was an ah-ha moment? Please share your episode thoughts and feedback or connect with Sarah at: sjr@berkeley.edu  | www.linkedin.com/in/sarahjreed11

In this episode of Associations Thrive, host Joanna Pineda interviews Melanie Gottlieb, Executive Director at the American Association of Collegiate Registrars & Admissions Officers (AACRAO) . Melanie discusses:How AACRAO was established in 1910, which makes AACRAO the oldest higher education association in the US. The journey from being an admissions officer and active AACRAO member to becoming the Deputy Director and then Executive Director. How the latest strategic planning process at AACRAO was the most inclusive of members and staff. The reorganization of the staff to support the new strategic plan. AACRAO's 90-day process improvement process. AACRAO's Learning Mobility initiative, which is tied to getting a learner into and through the higher education system successfully, especially as higher education becomes less traditional. How a higher education transcript is central to the higher ed experience, and it hasn't changed in 50 years!How AACRAO's caucus groups help members find their community. References:AACRAO websiteStrategic Enrollment ManagementLearning Mobility

Back at it again, UC Berkeley's University Registrar and For the Record Co-Host, Sarah Reed, interviews colleagues at the 2023 AACRAO Annual Meeting about what resonates personally and professionally for them in this multi-part series. Sarah was inspired by the 108th Annual Conference Opening Plenary Speaker, BD Wong, and the vulnerability and strength he shared when unpacking his personal and professional journey and intersecting identities.  In a nod to BD, Sarah invites each guest to share how they have been seen/unseen and where they are on their own journey towards complete authenticity.Key Takeaways:In Part 1, we chat about the experiences of attending the AACRAO conference for the first time; we dive into the perspective of change management from a millennial; we learn tips on what to think through when evaluating applying for advancement and a potential move across the country, and how a team can help onboard a new member; we share in the experience of a colleague who unpacked her feelings and learns to embrace her whole self both personally and professionally. Finally, each guest explores where they have been seen/unseen. In conclusion, Sarah invites you to take a moment of pause and self-reflection with her before closing out with today's affirmation.Host:Sarah Reed, University RegistrarUniversity of California - Berkeleysjr@berkeley.edu Guests:Erin SturgisDirector of Student RecordsJohns Hopkins Universityesturgi1@jhmi.edu  Whitney CostnerUniversity RegistrarCoker Universitywcostner@coker.edu Laurie LawAssociate RegistrarAlbany Law Schoolllaw@albanylaw.edu Additional Information:Link:  BD Wong | Plenary Speaker Sarah would love to hear what resonated with you! What gave you pause?  What moved you? What was an ah-ha moment? Please share your episode thoughts and feedback or connect with Sarah at: sjr@berkeley.edu  | www.linkedin.com/in/sarahjreed11

AACRAO's Hill Day is an opportunity for members to become advocates in the halls of power in the United States capitol complex. Hill Day is a way for members to increase their awareness of AACRAO's legislative agenda, help communicate that agenda to members of congress, and develop the skills necessary to increase their advocacy efforts from local to national. In this episode we hear from Michelle Mott, AACRAO's director of public policy, about AACRAO's history with and motivations for Hill Day, and then we hear from nine members who participated in Hill Day 2023.     Key Takeaways:AACRAO provides everything you need to be successful in this adventure: online training, videos, issue briefings, and reference handouts. You may feel nervous, but you will be prepared!  Advocacy work is very similar to registrar work: we build relationships, we provide information, we listen to pain points, and we offer solutions. Advocating for higher education on the Hill is right in a registrar's wheelhouse.Knowing about the issues facing higher education and the legislative efforts under way to address those issues is an important part of being an effective advocate. You can do a lot to effect positive change even at your state level just by educating yourself on the issues and doing some outreach to your representatives.  Hill Day is a fun way to get involved. Members commented on how easy it is to make your voice heard, and many committed to continuing the advocacy efforts beyond the event. Host:Doug McKenna, University RegistrarGeorge Mason Universitycmckenn@gmu.edu Guests:Michelle Mott, Director of Public PolicyAACRAOmottm@aacrao.org Scott Campbell, Associate Vice President and University RegistrarUniversity of Chicagoscottcampbell@uchicago.edu Lisa Emery, Sr. Associate RegistrarUniversity of Michiganemeryl@umich.edu Shannon Gerke Corrigan, Registrar and Title IX CoordinatorFox Valley Technical Collegeshannon.gerkecorrigan8969@fvtc.edu Angela Goodwin, Associate RegistrarPoint Park Universityagoodwin@pointpark.edu Tara Kent, Director - Office of the RegistrarAmerican Musical & Dramatic Academytkent@amda.edu Ramie Nation, University Registrar and Advisor to the President for AccreditationBaker Universityramie.nation@baker.edu Jacquelyn Sims, Assistant RegistrarGeorge Mason Universityjsims@gmu.edu Sara Sullivan, Sr. Associate RegistrarUniversity of Iowasara-c-sullivan@uiowa.edu Ashley Wheelis, Deputy RegistrarUniversity of North Texasashley.wheelis@unt.edu 

Making the jump from associate to registrar, especially if it involves moving from one institution to another, can be an exciting and challenging time. In this episode we hear from two registrars about their experience with that transition: what were the highs, the lows, the pain points, and how they navigated those situations. Lots of nuggets of wisdom and pieces of practical advice abound!    Key Takeaways:Use your “new card.” Be authentic about not knowing everything right away. Asking for help and patience from people is a good way to build rapport.  Lean on your mentors and other support networks, especially state and regional organizations. Again, don't be afraid to ask for help or assistance or guidance. The AACRAO community is large and strong.  Acknowledge and support your staff! They're doing hard work (and also going through the transition of a new director). Stay humble and be quick to praise and reward your team. Hosts:Doug McKenna, University RegistrarGeorge Mason Universitycmckenn@gmu.edu Sarah Reed, University RegistrarUniversity of California - Berkeleysjr@berkeley.edu Guests:Chris Dorsten, University RegistrarKent State Universitycdorsten@kent.edu Molly McDermott-Fallon, Assistant Vice Provost & University RegistrarUniversity of Cincinnatimolly.mcdermott@uc.edu References and Additional Information:Leadership and ManagementProblem SolvingCommunication

Increasingly, the work of the registrar relies on technology. Having a vibrant and positive working relationship with your Information Technology (IT) services division–whatever it's called at your institution!--is vital to working efficiently and effectively. In this episode we talk to two IT leaders about the way their divisions run, what makes them tick, and what keeps them up at night. This wide-ranging discussion is not limited to the student side of their work, but is intended to shed some light on all of the other things IT divisions do as part of their support for the institution.    Key Takeaways:Building strong relationships with your information technology division is crucial to the success of your work in the registrar's office. Involving IT early and often in your strategic planning will go a long way to avoid problems with resource allocation and expectation management. IT divisions are tasked with enormous responsibilities across institutions. Support of the student systems is one aspect of what they do, and recognizing that they have significant other areas of responsibility can help ease frustrations and encourage collaboration. Technology will continue to change at an increasing rate. It's critical to get comfortable with change as a constant and not get too attached to one specific way of doing something. Your IT division is there to help but it must be a true partnership.  Hosts:Doug McKenna, University RegistrarGeorge Mason Universitycmckenn@gmu.edu Sarah Reed, University RegistrarUniversity of California - Berkeleysjr@berkeley.edu Guests:Kemal Badur, Chief Technology Officer University of ChicagoEd Clark, Chief Information Officer  California State UniversityReferences and Additional Information:Leadership and ManagementTechnological Knowledge

Admit It sits down with Dr. Lisa Perry at the University of California - Merced to learn about the one stop model and its impact on student enrollment and retention. UC Merced's Students First Center has experienced student success at its campus, listen to learn how.

Post-secondary institutions in the United States are many and varied. Medical schools, in particular, pose specific and unique challenges for administrators. In this episode, we talk to two medical school registrars about the ways their work differs from and aligns with the work of a non-medical school registrar. Learn about the different accrediting bodies and courses of study medical students pursue, and about some of the key touchstones of a medical student's experience–all through the lens of the medical school registrar.  Key Takeaways:Medical school registrar positions require many of the same kinds of skills and motivations as other registrar positions. The interview was recorded on March 13, 2023, so references to Match Week and Match Day occurred in the third week of March for 2023. Match Week is a huge deal for medical school students. For registrars it is akin to supporting a separate commencement ceremony in terms of data preparation and reporting. Technology remains a challenge for medical school registrars, in particular the way student information systems are not necessarily designed with the specific needs of medical schools in mind. 

Portia LaMarr (HEARD co-host), Loida Utley (Transfer Tea), and Sarah Reed (For the Record co-host) took a moment at the AACRAO Annual Meeting to record this cross-podcast conversation. Hear them talk about opportunities for connection between professions (e.g., financial aid, registrar, and admissions); where they feel seen (and where they haven't); and how they have learned to advocate for themselves. Oh, and Portia's unwavering commitment to figuring out what birds people are. It's a great conversation!

Admit It engages in a conversation with Dr. Zach Taylor, Karla Weber-Wandel, Sarah Pauter, and Elizabeth Clews about one of the most relevant and pressing topics in higher education, student re-enrollment based on their satisfactory academic progress otherwise known as SAP. SAP is policy that is misunderstood by institutions and students. Listen to learn how your institutiton can learn how to use SAP as a re-enrollment strategy. Resources:https://financialaid.wisc.edu/eligibility/#SAPhttps://jbay.org/resources/overlooked-obstacle/

Adrienne Bricker and Jennifer Love return to the podcast to discuss the work of the AACRAO Mentorship Working Group, to talk about their research and the process of being involved in a working group, along with some of their experiences with mentoring. Plus we talk about breakfast food. Key Takeaways:The AACRAO working group on mentoring examined whether and how to implement a formal mentoring program for the AACRAO membership; the report from the group will be released soon. Mentoring relationships work best when expectations are clear for each side. Sometimes that means being explicit in your ask: “Will you be my mentor?” There are many ways to mentor: career advice, support and encouragement, sounding board for psychosocial development, etc.Guests:Adrienne BrickerUniversity RegistrarOhio State Universitybricker.164@osu.eduJennifer LoveDirector, Texas One Stop for Enrollment ServicesUniversity of Texas - Austinjennifer.love@austin.utexas.edu 

The world is facing many challenging situations that require strong leadership. Even if you aren't in a “leadership position,” you can be a leader. Transformational leaders are those who empower and enable those around them to achieve their highest potential. In doing so, their teams thrive. In this episode, we hear from Bianca Thompson-Owen as she shares her thoughts and reflections on various leadership styles, how failure is a key to growth, and ways that transformational leaders bring out the best in their people.  Key Takeaways:Everyone in your organization has the capacity to be a leader. Yes, even you. Getting people to think of themselves as leaders and to recognize the ways that they are already leaders is an important part of being a transformational leader yourself.Transformational leaders empower others to empower themselves. They lead by example, are reflective, empathetic, and solution-oriented. They are change agents, and focused on bringing about meaningful change at their organizations. Transformational leadership is an ongoing process. There is not a “one and done” action that you can do and say “I'm a transformational leader.” It takes self-reflection, vulnerability, a willingness to be adaptable and flexible, and a willingness to change. 

What is it like to be the first person in your family to be the first of everything? The first to attend college, the first to earn multiple advanced degrees, the first to be elected president of a regional professional association? In this episode Dr. Soraira Urquiza talks about her higher education and career journeys, highlighting the specific challenges first generation students encounter. We also discuss resources institutions should provide for first gen students and ways to ensure the students who need them are aware of them. Key Takeaways:First generation students have different support needs than students whose families have more experience navigating the college environment. And they may not even be aware that they have those needs until they're in educational trouble. Institutions need to be proactive with outreach and be persistent with follow-up.Administrators should review their policies, websites, and communications, through the lens of a first generation student (or even work with actual first generation students in this effort!) to make sure that they are clear and communicate the anticipated message.If you work as a registrar for 16 years and serve as the president of a regional association, you're always going to be welcome in the AACRAO family, even if you move on to your dream job of teaching at a community college. And the universe will remind you of this in ways you couldn't imagine. 

Law Registrars are registrars, it's right there in their title! But how much do you really know about the differences between the range and scope of responsibilities of a Law Registrar as compared to a University Registrar. In this episode, we talk to three individuals about their experiences working in a Law Registrar's Office, identify and discuss the key challenges and “extra” administrative responsibilities, and highlight the skills and knowledge one needs to be successful as a Law Registrar.Key TakeawaysLaw Schools have to adhere to a different set of standards and practices than other parts of an institution as required by the American Bar Association (ABA). Some of these require additional administrative oversight provided by the Law Registrar, like extended exam schedules, anonymous grading, verifying grade distributions, and calculating class rank, among others.The National Network of Law Officers (NNLSO) is a great way to connect with other individuals who work at law schools (including registrars!). NNLSO hosts a breakfast for members at every AACRAO Annual Meeting and sponsors sessions throughout that conference specifically aimed at Law Registrars' interests. Law Registrars rely on their campus counterparts for a lot. Keeping your Law Registrar in mind (if your institution has a law school, obviously), communicating and collaborating with them can make everyone's lives easier. Reach out, make a connection, and build a strong working relationship. HostsSarah Reed, University RegistrarUniversity of California - BerkeleyDoug McKenna, University RegistrarGeorge Mason UniversityGuestsAmy ChuSenior Director, Academic Services & RegistrationNew York University School of LawJerri CunninghamDirector of Academic Services & RegistrarBaylor UniversityLisa ErckAssociate University Registrar & Law School RegistrarUniversity of the Pacific - Sacramento

We are seeing an increase in the frequency and strength of major weather events, or emergencies caused by weather events: Hurricanes, snow storms, wildfires, etc. In this episode, we use the backdrop of Hurricane Ian  to discuss preparedness for weather emergencies on campus. Key Takeaways:A Continuity of Operations Plan (COOP) is a critical document that enables rapid and thorough response to an emergency situation. If you haven't reviewed your COOP, or if you don't have a COOP, start there. Your emergency management team should be able to assist. Registrar's offices have a specific set of responsibilities that need to be accounted for in the case of an emergency; planning for a worst case scenario is a good idea. Assume no power, no internet, and no system status for some period of time.Designated, authorized individuals in the registrar's office may need to create a “driveaway kit” that includes information about student class schedules, emergency contact information, and any other critical forms, documents, or information that your institution may need. Often, the majority of the work relating to a weather emergency happens once the storm (or event) itself has passed. Maintaining flexibility, understanding, and working with compassion with your staff, your students, and your faculty can go a long way to restoring some semblance of normalcy. Being able to coordinate with other registrars is very helpful! AACRAO and your regional association can help you make those connections.     Hosts:Sarah Reed, RegistrarUniversity of California Hastings College of the Lawreedsarah@uchastings.edu Doug McKenna, University RegistrarGeorge Mason Universitycmckenn@gmu.edu Guests:Brian BoydUniversity RegistrarUniversity of Central Floridabrian.boyd@ucf.edu https://registrar.ucf.edu/Additional Resources:ready.gov - Federal resource for emergency planningContinuity of Operations Plans - FEMA guidelinesCore Competencies and Professional Proficiencies:Leadership and ManagementCollaborative Decision Making