Podcasts about what daniel

In this episode we have on-call Daniel Hazman is the CEO and co-founder of Nimbly Technologies a SaaS company developing mobile solutions for automating and improving operational efficiency for enterprise. We've invited him on to talk about building a SaaS company in Southeast Asia and driving digitalization for frontline operations or last-mile execution of enterprise. Transcript Timestamps 00:27 Paulo introduces Daniel; 01:39 How Daniel met his co-founder Jonathan and started Nimbly; 04:16 How Daniel zero-ed in on process automation as go-to-market for Nimbly; 06:26 How Nimbly got its first customer and expanded into a hundred more; 08:38 What enterprise has been looking for with digitalization post-COVID; 10:53 Changing of the old guard for conglomerates in emerging markets and the impact on SaaS adoption; 11:59 Defining SaaS through Nimbly and how customer success accounts for nuances across customer segments; 13:00 Nimbly's three core value propositions; 14:30 Case study of how Nimbly impacts operational efficiency and end consumers; 16:38 The role of data in Nimbly's product growth; 17:53 Aligning marketing, sales, and CS to drive SaaS adoption; 19:23 Daniel on competition posed by conglomerate IT teams; 20:32 What Daniel brings into Nimbly from his past experience at Fortune 500 companies; 21:53 Daniel's next five years for Nimbly; 22:20 Rapid Fire Round; Nimbly also recently launched a customer feedback product to get organic and deeper insights across customer segments, especially for retail and F&B. You can book a consult here to learn more: https://hellonimbly.ac-page.com/book-a-consult About our guests Daniel Hazman is the CEO and co-founder of Nimbly Technologies, a SaaS company developing mobile solutions for automating and improving operational efficiency for enterprises. A seasoned executive, he's had over 20 years of experience in retail, supply chain management and sustainability, FMCGs, and tech startups across 30 countries, including Walmart and General Mills. He established the Indonesia country office for Clinton's Global Health Initiative and is a Fulbright MBA scholar. Music: Cool Upbeat Background Music For Videos by MorningLightMusic Tags: startup, Southeast Asia, founder, entrepreneurship, business, technology The content of this podcast is for informational purposes only, should not be taken as legal, tax, or business advice or be used to evaluate any investment or security, and is not directed at any investors or potential investors in any Insignia Ventures fund.

In this episode, you will learn: • Daniel's brief bio • Daniel's multifamily portfolio • The real benefit of investing in an urban low cap rate market • How GoBundance has impacted Daniel's life • Daniel's lines of horizontal income • What Daniel's diet looks like • What Daniel does to stay fit • About authentic relationships • Daniel's life happiness index score • How Daniel gives back to the community • About Daniel's GoPod • Some of Daniel's biggest business goals in the next twelve months • Some of Daniel's big life goals • Daniel answers a question from the GoBundance app • Where to find Daniel • Plus, so much more! Daniel is the owner of BlackRock Construction, a commercial general contractor that focuses on commercial remodels of senior care facilities. In the industry for the majority of the past two decades, Daniel has experienced the breadth of contracting work as well as the rising and falling shifts in the economy. In the past six months, his business efforts have been strongly headed towards value-add apartment remodels, and he currently owns an 8-unit building, industrial building, and an office building along with some other properties in his portfolio. Joining the GoBundance community means Daniel can surround himself with like-minded positive peers that will pull him up. He is a strong believer in that the people you surround yourself with have the most effect on your behavior, and he is looking forward to joining the conversation— to offer his experience and practical knowledge of major renovation projects, and an opportunity to take in new ideas and opportunities. Daniel graduated from UCLA and quickly broke out on his own after working a conventional accounting job at a big firm. His outlook is that he would rather fail on his own and learn from the experience than stagnate in an unhealthy environment due to someone else's actions. Grateful for his upbringing, his parents instilled the values of integrity, honesty, and hard work which still guide his life. Daniel and his wife have three children together aged 14, 10, and 7. Above all else, he wishes to become the best husband, father, and professional he can be. From a business standpoint, Daniel is looking to obtain financial freedom to comfortably cover living expenses, freeing up income to eventually buy properties and remodel communities. Eventually, he would like to live on a ranch in Montana, Idaho, or another mountain state.

God shows Daniel that the return to Jerusalem from exile in Babylon and the 200 golden years that were to follow under the generous rule of the Medes and Persians was not the future for God's people to look forward to (it would be shattered by Alexander the Great's conquests and the evil rule of King Antiochus IV). What Daniel could not yet see was how God was going to prepare the best possible future for his people in the life, death, and resurrection of Jesus.  The post Humanity’s Best Future | Faithful Exiles (Book of Daniel) | Week 8 – 13th June 2021 appeared first on Living Church.

The EMEA Recruitment podcast was proud to welcome Daniel Johansson. “I’ve picked people who make sure my blackspots are covered, so that, together, we become one unity.” Daniel spoke to Paul Toms, the Founder of EMEA Recruitment, virtually, due to travel restrictions caused by the COVID-19 pandemic. The conversation kicks off with the reasons that Daniel can speak seven languages – his curiosity stems from an interesting source! Daniel has over 15 years’ experience in global Procurement & Supply Chain, which has taught him the importance of patience and perseverance. His early involvement in Indirect spend forced him to work with business stakeholders in understanding the power of Procurement. Coupled with honesty, he explains why these traits are essential for forming long-standing relationships within organisations. In fact, a person’s values are what Daniel looks for when recruiting new people into his team. Business Intelligence (BI) and Data, too, will influence the personalities and skillsets needed in the Procurement discipline of the future. We find out how Daniel “slipped” into Procurement, as well as the promise his first Indirect Procurement hiring manager made to him before he took the role. Daniel has created his current Procurement department from scratch, forming a high performing team that brings different skills and personalities together. He always has the end goal in mind when recruiting new people, which he finds results in fewer wrong hires. Finally, Daniel reveals who he would interview on a podcast if he could only have one guest – it’s a popular choice, but not the person Paul expected!   If you’d like to find a particular part of the episode, please use the timestamps below: 01:23: What Daniel is looking forward to this year02:11: Which competition inspired Daniel to learn 7 languages?04:38: Patience & perseverance in Procurement06:26: The key to positive relationships09:24: What Daniel focuses on when recruiting13:03: The impact of BI & Data on Procurement17:00: How Daniel slipped into Procurement18:23: Creating a complete department20:54: Always have the end goal in mind22:51: The cost of a wrong hire26:13: Daniel’s dream podcast guest28:04: How to connect with Daniel The best way to connect with Daniel is through LinkedIn – click here to view his profile.    We are honoured to partner with Operation Smile to bring you the EMEA Recruitment podcast. We are aiming to create 100 new smiles through our partnership, so please help us achieve this goal at: https://www.emearecruitment.eu/operation-smile    The EMEA Recruitment podcast is hosted by Paul Toms, our Founder, and Rose Jinks, our Senior Marketing Executive. If you’d like to find out more about our recruitment services, please visit our website: https://www.emearecruitment.eu/ You can also follow us on LinkedIn here: https://www.linkedin.com/company/emea-recruitment-limited/ To connect with Paul, visit his profile at: https://www.linkedin.com/in/paultoms/ He is also active on Twitter: https://twitter.com/paul_toms   If there are any topics you’d like us to cover in the EMEA Recruitment podcast, please contact Rose: rose.jinks@emearecruitment.eu    #emearecruitment #emearecruitmentpodcast #danieljohansson #paultoms #switzerland #procurement #operationsmile

Today it’s great to chat with Daniel Kahneman, one of the most influential psychologists of all time. Kahneman is known for his work on the psychology of judgment and decision-making as well as behavioral economics, for which he was awarded the 2002 Nobel Memorial Prize in Economic Sciences. He is author of the bestselling book Thinking, Fast and Slow and co-author of the recent book Noise: A Flaw in Judgment. In 2013, Kahneman received the Presidential Medal of Freedom by Barack Obama. Topics [1:11] Daniel’s early childhood [4:11] Daniel’s experiences in Nazi-occupied France [6:38] Daniel’s escape from Nazi-occupied France [10:59] Daniel’s recollection of the birth of Israel [14:39] How Daniel’s work in the army influenced his work [20:50] Daniel’s work at UC Berkeley [23:02] Daniel’s shift in focus from perception & attention to judgment & decision-making [28:18] The importance of "adversarial collaboration" [34:52] The development of Daniel’s ambitions in psychology [37:23] The difference between System 1 and System 2 in psychology [47:29] Daniel’s thoughts on the free will debate [50:34] Daniel’s thoughts on individual differences in System 1 [53:54] Daniel’s thoughts on Seymour Epstein’s dual-process model [57:15] Scott and Daniel discuss individual differences in System 1 [1:02:48] How Daniel moved into investigating hedonic psychology [1:08:44] Daniel’s response to the current research on well-being [1:16:00] Hope vs hopefulness as a psychological intervention [1:19:55] The distinction between the science of well-being vs. the application of the science of well-being [1:27:00] The link between wealth and happiness [1:31:15] The difference between bias and noise [1:36:38] The issue of noise across various disciplines [1:31:39] What is decision hygiene? [1:42:47] How Daniel has grown over time as a person [1:45:38] Daniel’s reflections on winning the Nobel Prize [1:48:09] What Daniel would study today and where he sees behavioral economics going [1:50:46] What Daniel wants his greatest legacy to be [1:53:12] Daniel’s advice to young psychologists --- Support this podcast: https://anchor.fm/the-psychology-podcast/support

On March 10, 2020, Mary Daniel went to visit her husband at the Rosecastle Assisted Living and Memory Care facility like she did every evening after work. Eight years ago, he had been diagnosed with Alzheimer’s. What Daniel did not realize was the next day she’d be told she could not come back. She, like thousands of other Americans, could no longer visit her loved one because of lockdown measures. “The days turned into weeks and the weeks turned into months,” Daniel said. “My fear was that… I was going to miss that window of opportunity where he knew me and knew our love.” Mary Daniel eventually got in as a dishwasher at her husband’s facility, and her story gained nationwide attention. Discovering thousands of Americans in similar situations, she founded the group “Caregivers for Compromise—Because Isolation Kills Too.” And Florida Governor Ron DeSantis brought her onto his task force to reopen long-term care facilities. #isolation​ #covid19​ #desantis​

Daniel Negreanu, known as ‘Kid Poker,’ joins us today to discuss his feuds, upcoming battles and his thoughts on the current state of poker. Listen in as Daniel discusses his recent feud with Phil Hellmuth and what his plan and strategy is going into the High Stakes Duel. You’ll also hear Daniel discuss his work with Masterclass, how the “big players” still work on their game, and how poker can innovate itself to create a new boom. Daniel Negreanu has $42M in total live earnings, 6 WSOP Bracelets and is currently the GGPoker Ambassador.   Here’s a glance at what you’ll learn from Daniel Negreanu in this episode:  The feud between Daniel and Phil Hellmuth. Daniel’s approach to poker over the last five years. How to resolve feuds on the table and stay friendly outside of poker. Getting into your stride at the start of a tournament instead of halfway through. Daniel’s thoughts on the current state of poker and how people can’t access online poker. What Daniel’s experience has been in switching sponsors. The experience of creating the Masterclass course. Do the “big players” still work on their game? Why Daniel signed with GGPoker. What the fondest moment of Daniel’s career was.   Timestamps: 0:00 – Introduction 0:20 – COVID-19 & 2020 1:48 – Phil Hellmuth Feud 10:05 – How Daniel Changed His Game 15:45 – Doug Polk Challenge / Jason Mercier Feud 22:00 – Betting Action on Phil vs Daniel 27:30 – The Current State of Poker 31:05 – Switching Sponsors 40:40 – Masterclass 43:45 – Do “Big Players” Work on Their Game? 48:30 – NFT’s & Crypto 50:45 – Connor McDavid & Sport Card Collecting 56:50 – A New Poker Boom? Ideas to Grow Poker Twitch Questions:1:07:30 – Choosing GGPoker 1:12:58 – Women & Diversity in Poker 1:18:36 – Battle with Doug Polk, enjoyable? 1:22:30 – Managing a Tournament 1:24:28 – Reaching the Top of the All Time Money List 1:29:20 – Fondest Moment of Daniel’s Career 1:33:22 – $100 Competition & Ticket Giveaway 1:34:20 – Conclusion    Episode Resources:   Daniel Negreanu Instagram: https://www.instagram.com/dnegspoker Daniel Negreanu Twitter: https://twitter.com/RealKidPoker Daniel Negreanu Stats: https://pokerdb.thehendonmob.com/play... Phil Hellmuth vs Daniel Negreanu | High Stakes Duel: https://www.youtube.com/watch?v=Aj0DINo2qB4&ab_channel=PokerGO Daniel Negreanu Masterclass: https://www.masterclass.com/classes/daniel-negreanu-teaches-poker    Podcast Links:   Twitch: https://www.twitch.tv/jeffgrosspoker/ partypoker: https://www.partypoker.com/ Apple Podcasts: https://podcasts.apple.com/us/podcast/jeff-gross-the-flow-show/id1463609319 Spotify: https://open.spotify.com/show/6Yp1jHCaqvYsLtS7lNCGAA Instagram: https://www.instagram.com/jeffgrosspoker/ Twitter: https://twitter.com/JeffGrossPoker

Although Daniel was considering being a pharmacist, it was soon clear to him that film making was where his passion really was. A shift in career paths was made last minute as he signed up for his courses in College. Today Daniel is living his dream, and with that he has also just published his book of Poetry called Just A Boy Blaming Himself.Daniel was telling us that he was worried people would be apprehensive about some of the content, and instead he learned that there were people out there feeling and experiencing the same things.Listen to the interesting project Daniel is working on! The subject is about radio. The angle? You will have to listen to find out. And we are sure, once you have listened, you will agree, this is a GREAT story to be told.You can reach Daniel at www.totonyproductions.com or on Facebook, LinkedIn, Instagram (@totonyproductions), and YouTube (To Tony Productions.What Daniel says about himself."In my career and personal life I have seen/experienced many things. When I am in the field filming no two days are the same and through working countless weddings, different businesses, and my own creative endeavors I have seen many folks from many different walks of life. A lot of my personal life over the course of the last 5 years has been poured into my poetry collection and much of the early praise of the work is how informative and cathartic this is to read through, especially those struggling with their own demons in life."A filmmaker and self published author in Baltimore, Maryland. I have been working in the creative, corporate, and event spaces of video production since 2009. Many of my life experiences have gone into my first book, a collection of poetry called "Just a Boy Blaming Himself," in which I took an unfiltered look back at my life personally and professionally especially over the last five years. I am currently working on obtaining my Masters Degree in Film Studies and work with two separate production studios as well as a web marketing firm.#entrepreneurmind #succeeding #entrepreneurspirit #successminded #inspiration #change #education #lifelessons #buzzsprout #podcast #podcasting #Spotify #GooglePodcast #TuneIn #stitcher #ApplePodcast #iHeartRadio #Pandora #PodcastAddict #Podchaser #Deezer #Listennotes #Overcasat #Pocketcast #Castro #CastPost #iamthatgal #liftyourstory #liftyourstorypodcast #iamthatgal #thatgalwiththatguy #justaboyblaminghimself #danielhess #danhess #filmmaker #author #poet

In real estate school, they teach you that the money is made when you buy. But that just isn’t true for apartment buildings. Yes, you have to buy right. But in the multifamily space, the money is made in the execution of your plan to increase revenue and reduce expenses. And the asset manager is responsible for making sure that happens. Daniel Simpson serves as Asset Manager at Nighthawk Equity, the investing arm of The Michael Blank organization. He has nearly 30 years of experience in multifamily, residential and commercial property management, developing an expertise in strategic business forecasting, budget allocation, complex data analysis and property financials. Daniel has an impressive track record of acquiring, renovating and repositioning C-class value-add properties in as little as 18 months. On this episode of Apartment Building Investing, Daniel joins me to share his hands-on approach to asset management, describing what he does on his monthly site visits and how he helps property managers optimize revenue and reduce expenses. He walks us through the metrics he uses to identify property management issues and explains why all problems come down to people. Listen in for Daniel’s insight on the limited role property managers should play in construction projects and learn when you should consider hiring a full-time asset manager! Key Takeaways Daniel’s insight on the fundamentals of asset management Ensure investors’ goals met, returns on target Provide guidance to property managers How often Daniel meets with property managers Speak with regional manager once/week minimum Unannounced visit to site managers once/month When to take a hands-on approach with property managers High turnover rate Higher than normal vacancy rate Lack of success in leasing units Collection issues Move-outs not entered timely Daniel’s take on why all problems come down to people Tenants rent from STAFF vs. apartment itself Asset manager’s job = find breakdown in system What metrics Daniel watches closely as an asset manager Consistency in NOI Occupancy (physical and economic) Delinquency Live PNL Closing ratio How to identify problems with property management Look at comps and communicate that with staff Secret shops to evaluate leasing staff’s performance Daniel’s process for optimizing a multifamily business Start with maximizing revenue (add $5 to $10/unit) Minimize expenses next, reevaluate contracts How Daniel thinks about managing expenses Ask questions about potential overspending Audit line items to keep property managers honest What Daniel does on his monthly site visits to a property Walk vacant units, talk with property manager Visit with leasing agents and maintenance staff Verify that move-in files match what’s in system Why property managers should not handle construction Distraction from filling units and collecting rent Better to hire GC or specialist (local or in-house) The role a property manager should play in construction Go to early meetings, input on scope and timeline Hand GC keys needed to carry out project What an average syndicator can do if they can’t afford a GC Use construction manager (part of management co) Build 5% in budget for specialist to oversee project When it’s time to hire an asset manager for your business Depends on skill set of investors in joint venture As soon as you can afford it Connect with Daniel Simpson Nighthawk Equity Email daniel@nighthawkequity.com Resources Learn More About Michael’s Mentoring Program Join the Nighthawk Equity Investor Club CLASS Leasing Podcast Show Notes  Michael’s Website Michael on Facebook Michael on Instagram Michael on YouTube Apartment Investor Network Facebook Group

Apartment investors are always looking for ways to add value to their units. Updating interiors, improving amenities, and adding services are just some of the options multifamily operators use to increase the NOI. Daniel Farber of HLC Equity has identified a unique value-add strategy that considers the flexibility demands of today’s renters and their need for additional services.      Daniel is the CEO of HLC Equity, a multigenerational real estate company that has been in business for 70 years. He shares that furnished apartments are ideal for renters who are new to an area and expecting a short term stay. Think college graduate students, international students, traveling nurses, etc. They also work great for someone who doesn’t want to spend thousands of dollars on furniture. However, what Farber has identified goes beyond offering furnished rentals to offer what they call, serviced apartments.    Partner: Text: “EQRP” to 72000 and receive a special eQRP report on taking control of your retirement money Insights on Managing an Apartment Community and Operations From the military in Israel to join the family business HLC Equity, multigenerational real estate investment company 70 years, business for a century.  Why HLC Equity pivoted into multifamily investing  Building an infrastructure to expand its portfolio by bringing on other investors Multifamily trends and projections:    When the pandemic struck, we took that reality and decided to outperform the market.   What Daniel is leary of for the real estate industry in the near future How Daniel is attracting and retaining tenants and maintaining a 100% occupancy,    We were able to obtain 100% occupancy during COVID by pivoting our operations to cater to essential workers, offering longer leases, furnished apartments, and a sense of community.    Community app and communications are the tools that have helped his business and his tenants during the pandemic.  Creating virtual engagement with tenants together with hospitality to create a safe environment for tenants What are Serviced Apartments: Tenants who want a furnished apartment, also want other services like cleaning, laundry, etc.  Servicing longer short-term rentals (think traveling nurses or corporate housing 2.0.)  Creating the loyalty program, Layers Unlimited, which creates partnerships with local businesses, utilizing technology The profit behind investing in serviced apartments   There’s no doubt about the premium you can get offering serviced apartments: We are seeing a 200% lift on rents    The business structure and strategy behind serviced apartment units  Understanding the serviced apartment model and the tenants they attract  How they are finding and obtaining syndication partners    Bullseye Round:   Apparent Failure: I was badly injured in the military when I was 18 and felt it ruined my future. After recovery, I was stronger both physically and mentally. Which taught me you can come out of any challenge stronger.   Digital Resource: CoStar   Most Recommended Book: Essentialism: The Disciplined Pursuit of Less   Daily Habit: Pray   Wish I Knew When I Was Starting Out: How to spend the right amount of time doing the right things.   Curious About: When are we getting a vaccine   Best Place to Grab a Bite in Jerusalem  Shalom Falafel    Contact Daniel: HLC Equity

Daniel Kaplan, a Senior Associate at Generator Ventures ( https://generatorvc.com/ ) is passionate about advancing senior care and aging. Generator Ventures partners with exceptional entrepreneurs who are leveraging technology to transform the aging experience. They believe that when high-tech, high-touch solutions are built to address the massive opportunities and challenges of the aging population, all stakeholders − seniors, caregivers, payers, providers, investors, and society − will succeed.  About Our Partner This episode is also brought to you by Hawke Media. Hawke Media is a full-service Outsourced CMO based in Santa Monica, CA, providing guidance, planning, and execution to grow brands of all sizes, industries, and business models. Hawke Media was recognized by Inc. as the country’s fastest-growing marketing consultancy and is proudly one of Glassdoor’s “Best Places to Work”​, 2019 #893 on the Forbes 5000 list, UpCity Top Los Angeles Digital Marketing Agency. Hawke’s collaborative process, à la carte offering, and month-to-month fee structure give clients the flexibility they need to boost digital revenues and marketing ROI. Hawke Media The company has serviced over 1500 brands of all sizes, ranging from startups like Tamara Mellon, SiO Beauty and Bottlekeeper to household names like Red Bull, Verizon Wireless and Alibaba. Listen to our interview with Erik Huberman, Founder and CEO of Hawke Media, in episode 23 of the Just Go Grind Podcast. Some of the Topics Covered by Daniel Kaplan in this Episode What Generator Ventures focuses on ($55M Fund, $1M-$3M checks) The value add of Generator Ventures and incredible team they have in the healthcare world Where Generator Ventures is sourcing deals from The number of new deals and follow on investments Generator Ventures typically is making in a year How COVID has impacted Generator Ventures The importance of speaking with customers as a VC and some of the questions Daniel typically asks How Generator Ventures supports their portfolio companies Daniel's experience as a mentor for Techstars' Future of Longevity Accelerator Go-to-market strategies in healthcare Some of the questions Daniel asks when he's reviewing the deck of a startup Why Daniel wanted to get into venture capital Opportunities within aging and senior care Value-based care What Daniel's role entails at Generator Ventures Sign up for The Weekly Grind, for actionable insights and stories from successful entrepreneurs delivered to your inbox once per week: https://www.justgogrind.com/newsletter/ Listen to all episodes of the Just Go Grind Podcast: https://www.justgogrind.com/podcast/ Follow Justin Gordon on Twitter: https://twitter.com/justingordon212 Follow Justin Gordon on Instagram: https://www.instagram.com/justingordon8/

Daniel Rodriguez is the head of marketing at Simplr, which is upending the traditional customer service model by providing premium brands with flexible, 24/7 on-demand specialists for all digital channels. The company's specialists are unique work-from-home pool of highly educated professionals who use Simplr's, AI-powered platform to replicate tone and brand integrity with speed, empathy and precision.   Danielle has extensive marketing and entrepreneurial experience, having served as the VP of marketing for Seismic and the co-founder of multiple companies, including Indivly Magic and PrizeTube. Daniel earned a BA in Economics from Harvard University and an MBA from MIT. Questions Could you share a little bit with us about your history? I know it says here that you are Head of Marketing at Simplr and that you've gained a lot of experience as it relates to digital marketing and also entrepreneurial skill. But just share with us a little bit about how you got to where you are today. Simlpr recently conducted a study, a customer experience study, where it says 27% consumers say their brand loyalty has wavered during the pandemic due to long customer service wait times. Could you share a little bit about some of the insights that you gained from that study? Let's say our audience; they do have some of these issues that we're talking about. What are maybe two or three things that they should do that maybe they're not doing now in a very practical sense, things they should really be focused on to just give that great customer experience? Could you share with us what is the one online resource, website tool or app that you absolutely cannot live without in your business? Could you share with us maybe one or two books that have had the biggest impact on you? It could be a book that you read since the pandemic, or it could be a book that you read many, many years ago. But it still has had a great impact on you. Now, can you share with us what's one thing that's going on in your life right now, something that you're really excited about - either something you're working on to develop yourself or your people? Where can they find you online? Do you have a quote or saying that during times of adversity or challenge, you will revert to this quote, it kind of helps you to move forward, to keep pushing. Do you have one of those?   Highlights   Daniel’s Journey   Daniel shared that he spent the past 8 years of his career running marketing teams at start-up companies, tech companies in the B2B space. So, very high growth companies, they're all venture funded and have high growth expectations. And it's been a really rewarding journey, he thinks, for him, because he started his career on the consulting and finance side, and he had this moment as the wise poet John Mayer once said. He had a quarter life crisis and realized that if he didn't actually be the doer, meaning, be actually on the operating side, he was going to have regrets in his own life about the career choices that he was making.   So that really started him down a path and he’s very thankful to Brad Rosen, who's the CEO of a company called Drink, for taking a chance on him and letting him work for him on kind of a volunteer nights and weekends basis and Drink is a wine app. And for him, it was great to be able to dive into on the operating side, dive into something that he was also passionate about just at a personal level.   So that gave him his first taste, if you will, of actually being at a start-up, super early stage start-up and that really scrappy mode. And once he had that taste, he was completely hooked. So, that started his path then to go to business school, which was giving him an opportunity to learn a lot more about entrepreneurship, experience entrepreneurship himself, try to start a company himself. And it was kind of from there and from some of those failed experiences of his own and trying to get companies off the ground that he was able to then get jobs at more established, albeit still very early stage companies. And so, that's where he has been spending the majority of his career at this point.   Simplr’s Insight on Customer Experience Study Me: So, in preparing for this interview, we were informed that your company Simlpr recently conducted a study, a customer experience study, where it says 27% of consumers say their brand loyalty has wavered during the pandemic due to long customer service wait times. Being in customer service myself, I know that's like one of the biggest pet peeves of customers waiting, whether it be face to face or over the phone or even in a web forum if you have to wait on a chat for somebody to give you feedback, could you share a little bit about some of the insights that you gained from that study?   Daniel shared that they've conducted 3 of these mystery shop reports, the survey that they've gone out, partnered with a third party. They've done 3 of them over the past year. So, they did one in June where they mystery shopped about 800 eCommerce retail brands. And they were looking for areas where they could identify the things that are really important to customers and therefore result in customers having an exceptional experience, an experience that they would want to give somebody a 5-star rating about and tell their friends.   And so they looked at dimensions of Reliability, Relatability and Responsiveness. So, one of the hypotheses that they had was and this was predominantly U.S. based brands, although there are people purchasing products from all parts of the world. And they also then interviewed 500 U.S. customers of those brands, consumers not necessarily specific to any of these brands, but just 500 hundred people that are consumers in the United States.   And they asked them, how did they feel about wait times? How do they feel about brands and their willingness to stick with that brand, if there was going to be a longer wait time?   And their hypothesis was and this was something that they have also been feeling themselves during the pandemic. When the pandemic began in March and April, there was a lot of forgiveness. People were willing to say, “Oh my gosh, the world has just been completely turned upside down. I'm not going to hold it against my favourite brand that things are messed up. And they have shipping delays and they can't figure out where things are. And they might be getting slammed with a backlog because people weren't able to go into the office to answer to these questions.”   So, this idea that he thinks we as consumers were permitting, we were okay with the dreaded backlog happening, consumers don't think of it as a backlog. But we, of course, as the providers of a great customer experience, we think of backlogs and the dreaded backlog, which happens to many companies and for various reasons, he thinks reared its ugly head for many brands.   And what they saw then happen was consumers stopped being as forgiving, basically, they were saying, “Hey, now that we're three or four months into this thing, I've gone back to my previously picky ways and I'm no longer willing to put up with this.” And that obviously is concerning because it's still very difficult for many brands to figure out how to provide a great customer experience.   Me: So, your study focused on ensuring that you are looking at brands that were providing a really fantastic customer experience. And the biggest pet peeve that you picked up in this report was wait times. Why do you think customers as the pandemic got more and more deeper, people got less forgiving or patient as it related to giving brands the breather that they needed?   Daniel shared that what's really interesting about this finding is that he does think that part of this finding is cultural. And by that, he means, Americans are not the same as people from other countries. They had a webinar and they had a couple of guest speakers on the webinar, one of which her name is Alex, she runs customer success at Princess Polly. Princess Polly is an Australian brand. So they have a lot of customers in Australia.   And this idea that felt very validated by an American hypothesis in the data by Americans doesn't actually play out anecdotally anyway, in Alex's experience for their Australian customers. They were just very willing to be forgiving still of things being delayed and challenges, a lot of things relating to shipping and the forgiveness around that.   So, he thinks there's a fair amount of a cultural challenge around this. He thinks the American market; you can probably say that the American consumer has a very high bar. And unfortunately, it's harder than ever before to probably deliver on that high bar.   What he means by that high bar by the way, he thinks that high bar is, he doesn't want to use words that are that are either positive or negative in kind of describing the American consumer here. He is an American. He is an American consumer, but he thinks that the American consumer has been very much influenced by a lot of the existing technology and the way that American consumers have been catered to by that technology.   So Amazon, which is absolutely a ubiquitous company in not just the United States, but as he’s speaking specifically about this has he thinks created an expectation of you get whatever you want, whenever you want it, and it comes fast and that whole idea of hyper catered to.   And so, he thinks that's what we're kind of seeing play out here. There has been a very significant trend that was already happening before the pandemic of both his generation, as well as the generation below us, so the millennial.   He’s a reluctant millennial because sometimes the pejorative to call someone a millennial, he’s like the oldest millennial you can get, he’s like, “No, not those millennials. They're all so young and don't respect their boss and all this stuff.”   But as a millennial and then as Gen Z, there is a there's a pretty significant shift in the way that we want to interact with our brands as consumers away from that kind of unilateral, “Hey, here's the phone and we're available when you need us, if you ever have an issue. And by when you need us, I mean, between the hours of 9:00 and 5:00 Eastern Standard Time, Monday through Friday.” So, that expectation that customers then have, “Well, actually, I want to be able to interact with a brand on a different channel. I want to be able to use email. I want to be able to use Instagram. I want to be able to use chat right on the website. And by the way, I want to be able to do that whenever it's convenient for me and it's convenient for me probably not when it's convenient for you.”   And that expectation has been exacerbated actually by the pandemic. And the data that they collected also reflects this narrative where brands have now recognized because of the pandemic that they need to offer more digital options for people to interact with them.   They just have to, it becomes table stakes and then it becomes punitive if you're not actually playing the game. The problem is most of the brands in the study hadn't quite cracked the nut on how do I actually deliver a customer experience that is expected by this customer. I'm offering something, I have chat, but then, sometimes it takes more than 5 minutes to respond to a chat and 92% of the people who experience a 5 minute wait time on chat give the brand a very poor rating on responsiveness.   Me: Because their expectation is immediate response.   Daniel agreed and stated that 30 seconds or less, “If it's more than a minute, I'm starting to really get mad; I'll give you a minute. I might start wavering, but if it's more than a minute, I'm actually going to get mad.”   And this world of CX that we've kind of immersed ourselves in here, it's an emotional world. He thinks of times in his own life where he can remember either good or bad experiences with brands. And his blood gets boiling, really bothers him. And these are things he can remember from like 10 years ago.   So, he thinks it's so important for us to remember that in a time, particularly in a pandemic, in a time where everyone is feeling kind of raw, actually, and we're willing to then if we put our own feelings on a 10 point scale, he thinks that our capacity to feel at a 10 is actually heightened by the fact that we are in this kind of simmering state of anxiety.   And so, providing somebody with a very good experience can make someone feel amazing, providing something the very poor experience can make somebody maybe kind of tip over. And this will finally be the thing that I feel like I can scream about.   Me: Agreed. So, you touched on a few stuff that I thought was really, really interesting. One was you said that you thought that at the end of the day, even though you did a study and it was primarily reflective of the American consumer, you also think it's very cultural. And it's funny you said that because I do agree with you, but at the same time, you went ahead to then allude to the fact that Amazon has kind of set the bar so high and I'm doing some research for a customer experience management program I'm building for a client.   And in my research, one of the things that I realized was, no matter what industry you're in, whether are you're a bank or you're a supermarket or you're delivering pizza. Because Amazon has created technology or an experience by which you can just go online and press the button and within minutes or hours depending on what it is that you're ordering, you can get the item delivered to you. You can see where it is every step along the way, it's almost like consumers expect that same experience in other types of businesses, even if the business model is not similar to yours.   And I don't think that's specific to country. I don't think it's because Amazon is an American brand. I think Jamaicans have that expectation as well. Two nights ago, my godchildren's father called me and he asked me. So a lot of companies in Jamaica, especially the fast food restaurants, have been doing delivery services now. And companies like Kentucky Fried Chicken, for example, that never used to deliver in Jamaica, that was like something that we never thought we'd live to see. I couldn't understand why they wouldn't deliver just like pizza delivers, because when I did some research, KFC delivers in Trinidad, but it doesn't deliver here in Jamaica.   And I was like, well, if they can do it in Trinidad and population is less, why can't they do it here? Anyhow, he called and said that his wife ordered some food from like 6:30 pm and it was like 9:00 o'clock and the food hadn't come. And when he called the lady, the lady at the delivery place says to him, “Oh, but we told you 30 to 45 minutes.” I don't even know how giving that statement to the customer is relevant because we're now way past 45 minutes. Six thirty to 9:00 is way past what you would have told them to expect.   So at this point, he's so mad he wants a full refund and then they further said to him, it's going to take them 7 to 10 business days to process this refund. And remember when they took his money; I'm sure it didn't take 30 seconds to run that money off of his card or whatever payment, well, it would have to be off his card if it was a digital payment, because he did it through an app that he use on the phone.   But I'm saying this is say Daniel, you are correct because of the experience that Amazon has created for us and as I said, I don't think it's necessarily cultural. I think, generally speaking, regardless of the country that you are from, if you know of Amazon and you've done business with them, it's almost like your brain is saying to yourself, “Well, if Amazon has human beings that work in their organization and they're able to create these technologies that create this type of experience, why can't other businesses think like this and operate like these to create a similar kind of experience to make life less stressful for me, because there are other things that I have to worry about, and this would be one less thing for me to stress about.”   So I thought that was really, really brilliant. And I think all organizations should really be looking at benchmarking themselves, not against companies that are in the same industry as them, but even companies that are outside of their industry because that's what their customers are viewing their businesses.   Daniel shared that he totally agreed with that. And thanks Yanique for just sharing that anecdote as well. They actually we work with a large restaurant, quick serve restaurant. And they have an application and it's a very similar type of thing where you see a lot of times confusion that people have. And what was sad, they saw recently this really great kind of interaction with the brand they're helping out on helping them answer these customer inquiries. And somebody writes in with basically that same story like, “Hey, something got messed up with my order. It hasn't been here for way too long.”   And he thinks that the bar is currently so low, actually. Here's the saving grace. We don't want to give doom and gloom to everybody. But maybe the saving grace is that the bar is actually quite low in terms of reality and if you then are responsive to people and you are empathetic and this was another thing that their data showed is the relatability aspect.   So being empathetic, showing somebody that you're a human, which bots obviously struggle to do, and which is why people get frustrated with bots. And he’s not saying bots should never be used, but he’s saying and in certain instances, if you put a bot in front of somebody and they are unable to get their situation resolved, it will make them even more mad than they would have been in any other situation.   But when we talk about just that bar being kind of low, you give somebody a quick response, you immediately tell them, “Hey, I am so sorry that your food did not get there when it needed to. That must have been extremely frustrating. And you're probably hungry right now.”   You immediately have made the person feel validated because being validated is the cornerstone, he thinks, of being able to make somebody feel open to then working with you and coming back, so you start with that validation, which is, he thinks, the cornerstone of empathy. And then you give them that refund, you get that processed much more quickly and then what does that person do? And this is actually a real example, by the way.   So, they saw this exact example happen and this person wrote back 5 out of 5 star review on the CSAT survey. And then they write in and they say, “I just have to tell you, I didn't even think anyone was going to write me back. And you've totally blown me away.”   But that first initial idea that they had actually written in, they'd taken the time to write in to express their frustration and they still didn't even expect to hear back to him shows that there is a real disconnect between where people's bar is in terms of like, if you can get over this bar, you're going to actually satisfy people. And then if you can really go beyond it to just the expectation that we want to have for our consumers, that there's plenty of 5 star moments out there to be had.   Me: Agreed. So, true. So one of the things your study actually said, which I thought was really very important, reinforcing what you just said. So, “AI driven chatbots are making significant strides in providing Real-Time information to solve simple customer concerns. But it still remains important to the customer experience that a company brings empathy and humanity to each customer interaction.”   Because, as you said, bots are here to help us, the technology is there to help us. But at the end of the day, there are some circumstances that require human interaction. I honestly don't think that even though technology has advanced so much that the human element of a customer experience is ever, ever going to be void and null, it's still going to need some form of human interaction.   Daniel agreed and shared that a couple of years ago, they were living in the rage; AI bots are going to be able to completely take over multiple parts of the organization actually, it was customer success, it was also sales. He remembers hearing we're never going to need sales reps because the bots can do all the work.   And the reality is, we think of ourselves as a human enabled technology company and we think that there is a place for technology and we see companies and he’s not even talking about their own customers. They see big brands, there's a place for bots and it has certain limited scope. And it's an incredibly valuable way for them to reduce their overall cost of service.   And we see companies that then are using people to answer questions in an on brand way. And you really got a nail that kind of tone and brand. And you have to have the knowledge and the people have to have that knowledge. And we play that role; we play that role for companies. But there's different ways that companies do that. And then there's also always this like core team internally where things need to get escalated to, if something is really going bad, you really need to have some people that are inside the organization that might be able to move larger mountains if need be.   And so, that's kind of where things he thinks sit today. And he doesn't necessarily see a lot of companies saying, “What we really need is more bots.” He hears them say, “What we really need is fewer backlogs.” Because the backlogs are what is killing their customer satisfaction. And bots don't necessarily take away the backlog, they might give you an immediate quick responsiveness, but they won't necessarily be able to resolve the issue. And of course, if you don't resolve the issue, you don't really change the situation.   So, they see a lot of companies also really focused on resolution, first time resolution. Just resolving something is obviously important but if it takes you, “Hey, we're on chat and I can't help you, now email us and I'll get back to you in a few days and we'll work on this over the course of the next week.”   That's not okay, that is just not okay. And when he says it's not okay, the data reflects that CSAT scores are not good when that happens. So, they're really focused on and he thinks a lot of companies agree with this, really focused on getting that resolution to happen in that first interaction.   Things to Focus on to Give Great Customer Experience   Daniel shared that yes, he would say the First Time Resolution. And you accomplish a first time resolution by making sure that the people who are responding on your behalf are empowered to be able to resolve the issue that they are being asked to resolve.   So that's critically important. He would say another thing to do is around Relatability. Oftentimes, we have people that are doing the customer service response, they’re writing back and yet for a variety of reasons, whether it's the incentives we're giving them or whether it's a lack of directive, we are taking out their humanity from the interaction.   If we're just telling somebody, just get through this quickly and get it done, which is sometimes the way that we align the incentive, we then just get them to just do something really fast. And you can tell when you get an email when it's kind of fast, somebody is just being quick. And so, when he means relatability, he means empowering people to actually show that they're people and using that personality.   So, giving a potential anecdote, being able to be empathetic like we were talking about before, validating how somebody is feeling, it's hard for bots to do those things, credibly. They can do them maybe in a way that will get it right some of the time and then not some of the time. And that not some of the time is really a disaster, basically. So, this is where human beings, we have this capacity to allow somebody to have an emotional connection to what you're saying because you're showing your humanity and we need to encourage people to do that.   And the last that he’ll say is it is important to be able to be Reliable with your customers and where they want to be, the data does suggest this, and this is also where the world has been going. If you have chat and you cannot respond to people on chat, it's like what is worse, having it in the first place or giving people a terrible customer experience. It's like a two sides of the same thing. It's terrible because you're going to miss out on these presale opportunities by not having it and a lot of people just prefer to go in through chat for even for a post sale inquiry. But if you don't service it properly, it's a terrible experience.   Same thing with email. People offer up email and they should because many people like to email and they recognize that I'm going to send you an email and he thinks the expectation from what we can see, is the expectation is a day. If you're getting back to him in 24 hours on an email, that is about what he would expect. That's how he kind of think about it even in his own life in business. He writes somebody an email; he expects them to get back to him within 24 hours.   Me: Even if it's just an acknowledgement.   Daniel agreed and stated that just to be able to say I hear you right. Oftentimes in our customer service world, we end up giving people an automated response, just let them know I received your email and we will be getting back to you.   But, in the survey that they did, the average response time on email was 48 hours. He thinks that people recognize that that's probably not acceptable. He thinks that the bar for what we should be attempting to provide, it is attainable because where things currently are has plenty of room to get better. And I think that when you impress people, so if you then get back to people every time in less than 24 hours, every time, and you never create a backlog.   So, because you never want to have a backlog and because customers feel the backlog, the backlog means you can't get back to them for days or chat if your chats are piling up and he’s not talking about at 3:00 a.m. when for some strange reason somebody doesn't get back to a chat, maybe you can be forgiving of that. He’s talking about during a time where you expect somebody to be able to chat and they're piling up, that's a chat backlog. That's a disaster and those should be avoided at all costs.     App, Website or Tool that Daniel Absolutely Can’t Live Without in His Business When asked about on online resource that he cannot live without in his business, Daniel shared that they use a technology called Gong to listen to their sales calls. And he will say that it has been very powerful. As somebody on the marketing side where they are really trying to support their sales team, make sure that they understand what their prospective customers are actually saying about their pain, what is that language and their ability to then provide the right information to their sales team so that they can be successful in those selling interactions.   Gong has been amazing because it allows them to asynchronously participate in the sales conversation, because they can listen to the calls, they can listen to them at faster than real time speed. So you can make it play at more than 1X speed, which is great, too, because it allows him to catch up on some things that at a faster pace. He can skip forward and listen, what they've done is within the Gong platform, they're using Natural Language Processing to tag what people are talking about.   So, when somebody is talking about pricing, when somebody is talking about positioning, He can kind of see where that is in the conversation so he can kind of skip forward to the things that are going to be really useful for him. If it's 2 minutes or 5 minutes at the beginning of just kind of set up time, he can see what that is because that's tag there so he can move past it. So Gong has been a real benefit to them, and he’s only assuming that also because of the pandemic, that it's even more useful because he can't easily just kind of hop in a room and join one of his sales teammates on a call.   Books That Have Had the Greatest Impact on Daniel When asked about books that have had the biggest impact, Daniel shared that on the professional side, Tony Hsieh’s book, Delivering Happiness: A Path to Profits, Passion, and Purpose, which he loved, was 10 years ago. He still loves that book because he thinks in many ways, Tony's way of thinking about the business model as customer centric and obviously he also sold the business to Amazon, which at the time felt like, well, maybe that's not a win and if he's been holding onto that Amazon stock, most of us would think he's probably a billionaire at this point. But they were two companies cut from the same cloth because Amazon also has done the exact same thing and he has listened to podcasts and things where people from Amazon are talking about how do they think about solving business problems.   And they always start with the customer perspective. What will make the customer happier in this circumstance? And he thinks that that ethos and Tony just talks about this basically throughout the entire book, that ethos is what makes the whole discipline of CX a reality, it's not just your customer support function. You have to be thinking about this in every part of the company. Well, what would be better for the customer? And that informs what we do on the marketing side too, what you make this easier for the customer to be able to understand our value, understand what we do, how can we give them more useful information that will make their jobs easier? So, he loves that book.   On the personal side, he recently finished reading How to Be an Antiracist by Ibram X. Kendi and it's an amazing book. It he thinks gave him a lot more language to be able to understand the role that he needs to play in the world and how he’s going to be part of change that needs to happen and the role that policy needs to play and what he needs to do to support policy that is anti-racist so that we can dismantle the systemic racism that has plagued not only this country, obviously, but many parts of the world for a long time for centuries.   And so, he’s incredibly grateful for the scholarship of Ibram X. Kendi. He’s actually attending a seminar that he's putting on. So, he’s very, very excited about that book and if anybody else has read this book and is interested in talking about it, he’s very much looking to connect with people who are interested in this as a topic.   What Daniel is Really Excited About Now! Daniel shared that the funny thing about a pandemic is that it can change a lot of the priorities of what you’re able to try to do or not do. One of the things that he’s passionate about is meditation. He started meditating about 10 years ago and has been meditating on a daily basis for close to 4 years at this point. So he's kind of gone on and off in the past with some different ways of doing it. And one of the things for those who have meditated regularly and have done so kind of alone, one of the things that he was realizing he was doing, he has been doing a guided meditation, a daily 10 minute guided meditation through an app called Calm. And there are different apps for this; Headspace is another app. WakingUp is an app that was recently introduced to him. There are lessons that are being broached and he wanted more opportunities to kind of talk about those, talk about those lessons and to reflect on them and hear other people's thoughts on them.   So, he feels like he has been doing this in kind of a siloed, personal way. And recently he brought this to Simplr and he said, “Hey, does anyone want to do a meditation?” He'll talk about why he’s into meditation and they can do one of these guided meditations through the through the app. And to his pleasant surprise, a bunch of people were very interested. And there were also a bunch of people that have meditated, either sporadically in the past or that meditate quite regularly for longer periods of time even more than he does.   So for now, they're starting a company meditation practice where they get together every couple of weeks, every two weeks, and they have a prompt that they are going to then reflect on and then when they get together, they are going discuss what was covered in that prompt as a way of trying to deepen their own practice and understanding. And also just to get to know people on a kind of a different level. So, really, really excited about the things that they can do that will bring them together while obviously, they can't actually see anybody face to face.   Where Can We Find Daniel Online Daniel shared listeners can find him at – LinkedIn - https://www.linkedin.com/in/drodriguez4/   Quote or Saying that During Times of Adversity Daniel Uses When asked if he has a quote or saying that he reverts to in times of adversity or challenge, Daniel shared that in meditation, he thinks so much of what he’s trying to do is actually just come back to the present and come back to the breath. So, he actually really like to remind himself to just breathe and then to actually do it. And oftentimes, if he’s feeling overwhelmed, if he just focuses on that feeling of his breath and just tell himself the word breathe, that it has an incredible effect. So, he will just leave everybody with the single word, “Breathe”   Me: That's brilliant. It's funny you said that because I have an Apple Watch and every now and again I see the breathe thing comes up on it and it says breathe. I guess it's reminding me to breathe. I don't know if it's built into the watch like that or maybe it picks up that my body energy needs to kind of cool down, I have no idea. But yes, breathing definitely does help. I don't know if I intentionally sit down and breathe from time to time because I do meditate sporadically. But breathing, it can definitely create clarity for you; it causes you to kind of just slow down and as you said, brings you back to the present. I have actually experienced that on many, many occasions.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners Links Delivering Happiness: A Path to Profits, Passion, and Purpose by Tony Hsieh How to Be an Antiracist by Ibram X. Kendi In New State of CX Study by Simplr, 27% of Consumers Say Their Brand Loyalty Has Wavered During Pandemic Due to Long Customer Service Wait Times by Simplr   The ABC’s of a Fantastic Customer Experience Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC’s of a Fantastic Customer Experience.”   The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

What Daniel and I Discuss In This Episode of Awaken: how Daniel manages fitting in having a calendar and appointments, and building/running a successful spirituality-based business with the 5D perspective what the 5D experience is like (and guidance towards coming into this frequency) the expansive perspective of knowing that there isn't just one reality coming into the freedom and power of being the creator of your own reality (and the one who chooses which reality you are attuned to) looking upon and using the world as the mirror that is letting us know what needs to be looked at within being of greater service by first being full within yourself   Our Guest: Daniel Scranton Daniel Scranton is a verbal channel, spiritual teacher, and sound healer. He channels, a wide array of guides and collectives, including: the 12th dimensional non-physical collective known as The Creators, Archangel Michael, Archangel Gabriel, Quan Yin, Yeshua, The Hathors, The Pleiadian High Council of Seven, and The Arcturian Council. He also has the ability to channel healing tones and overtones, and works with light languages and galactic light codes. Daniel works with individuals one-on-one and in groups, and teaches a variety of classes, including channelling classes. His daily channelings can be found all over the internet, as well as at danielscranton.com   Resources Mentioned: Daniel's Website Money Mastery: Creating & Manifesting Abundance - 3-Week Course with Daniel (starting September 22nd, 2020) The Ascend Academy  

Daniel Ramsey is the founder and CEO of MyOutDesk, the highest-rated Virtual Assistant company in the marketplace with over 500 5-star reviews and over 13 years of experience serving more than 6000 clients.   Daniel founded MyOutDesk during the last global financial crisis of 2008 to help businesses leverage the remote workplace and scale businesses with Virtual Assistants. In 13 years with MyOutDesk, Daniel has helped thousands of clients scale their businesses and grow profitability. He has worked with some of the largest companies in some of the fastest growing industries.   Daniel has had the opportunity to work with many of the largest sales organizations, technology startups, insurance, real estate and healthcare companies and he's willing to share all those lessons with you.   Questions Could you share a little bit about your journey? A lot of our listeners probably are thinking would a Virtual Assistant suit me? How do you know if that's really an avenue that you should explore? What are some of the key indicators that would kind of trigger you to say, this is something I could look into? Are you saying then that your Virtual Assistant doesn't necessarily have to be in Jamaica? And what if that insurance advisor has concerns about cultural fit? How does your company integrate all of that? How do you get the customers to embrace technology if it's not something that they were incorporating into their strategy or their execution prior to Covid-19? How do you get them to learn the technology, to feel comfortable using the technology, to feel comfortable asking their customers to engage with the technology if it's something that they're not accustomed to? So, in terms of your Virtual Assistant competencies and capabilities, is it just in the administrative spare or do you do like accounts, marketing, sales? What aspects of Virtual Assistant does your company provide? If you could choose a client that you've used currently in the past that utilized your services and, you know, just that tangible example that we could share with the audience so they could see how it is that using a Virtual Assistant was able to transform either in terms of dollars or in terms of time or in terms of just productivity. How did that look like for them? Just if you could share one real example. Could you share with us how you stay motivated every day? Could you share with us maybe one of your online resources, tools, website or apps that you absolutely cannot live without in your business? Could you share with us maybe one or two books that have had the biggest impact on you? It could be a book that you read many years ago that still has a great impact on you to this day or could even be a book that you read recently. Can you share with us what's one thing that's going on in your life right now - either something you're working on to develop yourself or your people? Where can we find you online? Do you have a quote or saying that during times of adversity or challenge, you will revert to this quote. It helps to push them forward, get you unstuck. Do you have one of those? Highlights Daniel’s Journey Me: I think it's quite fascinating that your business was formed out of our last major financial crisis. So maybe tell us a little bit about that journey and how your journey of prior to your business got you to where you were and how you've been doing over the last 13 years and how this crisis that we're currently in or we're being propelled into is impacting your business. And just a little bit about who you are.   Daniel shared that what he loves is the story is not over complicated. He’s an entrepreneur, he was building a business and at the time, 2001 to 2006, they're really building an amazing business because the market was hot, they were in expansion stage. And as an entrepreneur, he thought he was doing really well. He was very proud of himself, he was young, and he was in his 20s.   And he, like many entrepreneurs, he hadn't held a good job for a long time and so he built this business. And then the 2007 crash happened and at that time, he had three offices, lots of salespeople, lots of administrative staff. And literally in one quarter they had 90% of their revenue go away. And at that moment, he’s scratching his head and he’s like, “Maybe I should go get a job. Maybe this isn't working for me.”   And that was a momentary thought that came in and then went and he said, “No, I'm going to stick this out.” So, they stuck this out. They found new customers, new clients, at that time the market massively shifted and if you can remember that it was his first time ever being really impacted, much like many businesses today are being impacted.   So they figured out who their new customers were, where their new place in the marketplace was and they started to grow again. And in that growth, what he was worried about was he needed to stay profitable, he needed to take a paycheck home. And a friend of his started talking to him about Virtual Assistants and turns out he was about to hire five. And he toyed with Virtual Assistants, he had a couple in his business at that time and he turned to him and said, “Why don't you help me find five people?”   And literally MyOutDesk was born because his friend Christian Peter said, “I need some virtual assistants, just like you have.” And so, MyOutDesk was born, they steadily grew over the next couple of years. And what they do primarily is they help businesses, entrepreneurs C-Suite people, get some of their time back. That's really what they're focused on doing, is helping businesses grow and scale by adding high caliber talent to your team so you can grow and scale your business.     Enhancing Customer Experience with a Virtual Assistant Me: Amazing. In this global pandemic that we're all going through, right. A lot of businesses are focused on how it is that they can enhance their customer experience. And, of course, you know, our show is Navigating the Customer Experience. And I guess a lot of our listeners probably are thinking would a Virtual Assistant suit me? How do you know if that's really an avenue that you should explore? What are some of the key indicators that would kind of trigger you to say, this is something I could look into?   Daniel shared that it’s a great question and he wants to start by giving the audience their thesis to customer experience and when he says their thesis, really, he believes the customer experience starts with setting of expectations. In fact, everything in their business aligns around, “Does the customer understand our product and service? Are we clear about what we can deliver? And are we a good fit? Are we a good match for our customer?”   And in their business, nothing goes sideways when everybody's clear about the job. Everybody's clear about how they're going to help. If the customer has a realistic onboarding and a good system, then they typically don't have customer experience issues.   So in their world, they define customer experience as really the setting of expectations. And that starts on their website that starts in the emails that they send out to their customers. And then, as they prospect and they find people who are willing to meet with them and do a consultation.   It starts in that first conversation. What are your needs? What are some of your thoughts or concerns or what's your system look like? Who's on your team today? So, they go through a really dedicated deep dive into businesses explaining what their service is. And then they ask the customer, “Are you set up to train somebody? Do you have the right system in place? What tech tools do you have currently?”   One crazy thing is that their customers, they run the gamut of being very sophisticated techie people. And then also, they have customers who this is their first time doing a Zoom, for instance. And they've never built on a customer experience that isn't a handshake, that's one challenge right now in the pandemic.   Most small and medium sized businesses, they're relational selling. They're in that relational space and right now, as we transition to this digital world, many people are struggling. And so, their role is to help businesses find talent and buy back some of their time. And so, that one thing is kind of their driving force for everybody that they hire, all the customers that they bring in and that's how they kind of think about customer experience.   Me: Brilliant. So, basically trying to save someone time.   Daniel agreed and shared that if you're right now busy, you're an entrepreneur. And he constantly thinks if he had more time, He could do anything. And that's kind of what they hope, is that their customers are thinking, “Okay, I need help. I know I need help. My team needs help. We're struggling in this. We're struggling with implementation of clients or we're struggling with setting of expectations or we need more help with our digital brand.” Whatever your need is, their job is in this process is to help you buy some of that time back.   And to the second question, customer experience. What they believe in in terms of the team for a customer experience team is that many of the things that your customers are experiencing can be helped with a Virtual Assistant. So, they believe in a blended model where some of your people are US and in the States and then some are in their case, they're in the Philippines. And maybe half of your customer experience team is in the Philippines.   And because of that blended model, not only are you saving money, but you're able to cover the 24/7 if you need it, weekends, evenings, and also have multiple people on the staff. So it's not just a small team, you can actually build a fairly large team and be cost effective about it.   Concerns of Culture Fit When Integrating a Virtual Assistant Me: Okay, so let's say, for example, you are a company that is based in Jamaica, I live in Jamaica and I know a lot of people listen to the podcast all over the world. I think we are listened to in over 87 countries globally, which is really cool. But let's say your company is based in Jamaica and let's say you're a financial organization and you have a contact center or maybe you're an insurance advisor and you're looking to get a Virtual Assistant. Are you saying then that your Virtual Assistant doesn't necessarily have to be in Jamaica? And what if that insurance advisor has concerns about cultural fit? How does your company integrate all of that?   Daniel stated that that is a great question and it's like Yanique is reading his mind. These are definitely the things that they help customers make in terms of consideration like, “Who's on the team? How am I going to integrate a Virtual Assistant and how am I going to teach?” Maybe if you're talking about a financial or even insurance, there are licensing requirements. So, you have to have a license in order to serve a customer and sell them a security or an insurance product.   So they're definitely not providing licensed people. But what they are is, they're helping the licensed people elevate the level of work that they're doing. So when you're a licensed person and let's say you have 5 or 10 years of experience or even 20, guess what? You've seen every kind of risk and you've seen every type of investment. And your secret sauce is helping people build that financial wealth or protect their assets if you're an insurance person.   But it's not helping people reset their passwords or get access to their online profile or even scheduling an appointment with you or getting another statement or in the insurance world, getting a certification out. All of those things are administrative or customer experience or service related and for the vast majority of companies, they can help in that space, there are some tools and techniques that you have to implement. But that's what their consultation is all about.   They'll sit down with the business, with all the key stakeholders, and they'll determine, like, “Hey, maybe you need to implement Zoom meetings. Maybe you need to have an internal platform like Skype or Asana or Microsoft Teams or whatever the platform is that you're on.” Slack is another great one. But they've been remote for 13 years and they've helped companies create blended customer experience teams since their beginning, basically.   And the one thing that people always say is, “Wow, I didn't know that this would actually work. Could you help me in this other department, sales or marketing or maybe ops?” And so, they've had the pleasure of helping over 6000 businesses in the last 13 years. And it's amazing what is possible with the way technology is today.   Getting Customers to Embrace Technology Daniel stated that here's the reality. They don't coach the customer; they don't try to talk them into it, they just simply explain best practices. So, somebody comes to them and says, “I don't have a CRM or I don't have a digital strategy and I need to transform.”   Then they'll help them develop a plan. In fact, he was on the call with a really great entrepreneur yesterday and he called and he says, “Hey, we're really having success in this one state and we're about to go nationally.” And they started talking, his name was Bill. He said, “What's your plan, Bill? Would you have it written down?” And he's like, “Well, I've got it in my head and I'm trying to write it down.”   So he and Daniel just strategized for a good 30 minutes actually. They talked through what his system needs to look like, what kind of technology he needs to employ, some of the challenges and the roadblocks that he's going to run into. So they've done this so many times that they're all very simple standard steps, so they aim and he helped him.   And his (Daniel) company is focused on when you have a plan; they'll help you fulfil the people portion of your plan. And customers that embrace this digital world and are okay with technology, those are their ideal customers, their ideal clients and the folks who need help or aren't quite yet sure what should happen, they’ll help them develop a plan, watch them go execute and when they're ready for talent, when they're ready to buy some of their time back, then they're here for them.   Aspects of a Virtual Assistant When asked what aspects of Virtual Assistant his company provides, Daniel stated that that's a challenging question and he'll give you an example. They have a boat broker in Florida and he hired a Virtual Assistant to help him with a marketing campaign around every time he sells a multimillion dollar boat, he wants everybody in the world to know about it, and then he wants his customers to land on his website and see all of his boats online.   So, they have a very diverse customer base but he wants people on the podcast to know that they primarily help in four areas. So if you're listening right now, you don't have to write any of this down, he’s going to give away a copy of their free book. They actually wrote a book helping people implement Virtual Assistants into their business, regardless of where you're at.   So, whether you're in the UK, Australia, Puerto Rico, doesn't matter. These principles and this practice all works the same. So if Yanique is okay with it, he'll give away a copy of that book towards the end of their time together.   But the four areas think about sales, marketing, operations and customer service and support. Those are their four main pillars of folks that they hire. And every business needs those four areas.   So, they're pretty blessed and happy. And this pandemic has been really challenging for companies around the globe. And they only want to serve and help customers. So to the question, the digital marketing, they spent two months really outlining their digital strategy for Virtual Assistants. Like this is how you can use a Virtual Assistant in your digital strategy. And so they outlined all of that on their blog, they've outlined that in their book and they consistently put out content to help their clients succeed. And you can you can all check that out at www.myoutdesk.com   Me: Brilliant. Sounds fabulous. So, you said your four pillars are administration, marketing, operations and customer service and support. So marketing and sales are kind of one.   Daniel agreed and mentioned that in their world, they view marketing as inbound digital marketing, so anything that's on the web or in social media. And then sales is really prospecting out to customers and having conversations. So think of it like digital marketing is the worm on the hook. You throw the worm out into the ocean and you've got your hook, that's your marketing plan and then the sales team, they're the people who reel in the customers with having good conversations and making sure that that particular lead or potential customer is a good fit for their service or product. So they've got those kinds of dual roles.   Using Virtual Assistant to Transform an Organization They've got a customer, his name is Nolly and he is a speaker, author, trainer. And he travels the world giving presentations on really building business. And he had built his own technology stack for his company and he'd built basically a (CRM) Customer Relationship Management platform. And he'd built that CRM a decade ago and it was in an interesting position because his customers use the CRM, his teaching and platform was around the powerfulness of combining like sales, process and systems and technology in order to really grow and scale businesses.   And so, when he came to them, he was like, “Look, I've hired 3 or 4 people, they've all been great for 6 to 9 months and then they've moved on.” Meaning, he was stuck in two places. He needed to invest more money in his CRM to bring it up to date because it was built almost 10 years ago and it was time to do a refresh and an update on the user interface. And then he had another need that he needed somebody to help him with this customer experience, meaning, people would sign on and then not be able to use the platform and then they just disappear over time. And so, they talked at length about how he was going to either have to step in and run the business or hire somebody who's really great at customer onboarding and customer service over time.   And so, they actually found him a guy named Chris and Chris has now been with him almost 5 years. And Chris runs everything in the customer experience department for this technology company from onboarding new clients, taking credit cards, answering questions or opening tickets and solving and resolving them. And so, this guy Nolly, he didn't want to step in and handle the customer service portion of his business and he really needed to buy some of his time back because he was busy traveling the world and speaking in front of large audiences.   So, what he (Daniel) would encourage everybody on today's podcast to do and this is a simple exercise, they call it the sticky challenge. And he knows you can't see him right now, but he has got in his hand a pile of stickies, just the yellow stickies that you buy at any office supply company.   And he wants you to follow yourself around or have maybe your leadership team do it or your managers within your business follow yourself around with stickies and then ask yourself this one simple question, “Am I working in the business or on the business? Am I just doing the things that need to happen every day that are important but really don't grow the business? Or Am I working on growth initiatives? Am I working on the most important work?” And then write those tasks down and follow yourself around sticky.   So a good friend of theirs did this. She ran a South American investment company and she had her entire team do the sticky challenge. And after doing the sticky challenge for several weeks, she comes back and says, “Oh, my goodness, Daniel. I'm working 60 hours a week. And more than half of my time is on stupid tasks that actually don't drive revenue or add value to my business.”   And just by sitting back and reflecting through her time and through what she was doing every day, literally, she was like, “I was on Facebook for 30 minutes every single day. And when I looked at it, I wasn't writing on Facebook, I wasn't using it as a lead generation, I was just surfing on Facebook.”   And so, what he’s encouraging everybody to do is really step back and ask yourself, “Am I doing the most important, most valuable work in my business or am I doing stuff that I should delegate down or give away?” You do that for a couple of weeks and you'll really start to find opportunity to hire a Virtual Assistant and really help you grow your business.   How Daniel Stays Motivated When asked how he stays motivated, Daniel stated that that's a great question. And he thinks it's funny, too, because he was just born motivated. But he’s definitely like any anybody; they need to keep in routines. Like a car, if you forget to put oil or gas or water, the car breaks down. So in his case, he exercises a lot. Playing soccer is one of his favourite things. He’s a wrestling coach, a local high school wrestling coach. He contributes 25 hours a week when he can because Covid-19, they're not going to do wrestling until next year now.   But his normal routine is a lot of exercise. He has a morning quiet time where he sits in a hot tub and he does a meditation and a lot of journaling. And his other pillar is that he’s very consistent with his time blocking. So, on the schedule, family time, personal time, work time, customer time. So those are the three things, staying physically in good shape, having a mental game, meditation, yoga, just some quiet time in the morning and then being really consistent with his calendar and schedule.     App, Website or Tool that Daniel Absolutely Can’t Live Without in His Business In terms of online resources, Daniel stated that he’s not going to give one; he’s going to give you a couple that are really important when you go remote or have a digital kind of background. First, he always prefers face to face conversations. So, they do a lot of video conferencing. So, have a video conferencing app, have a VOIP phone system so that you can have your Virtual Assistant and your team, regardless of where they are, actually communicate both phone calls, text messages and it's really important to have kind of that system set up.   Me: And which ones do you recommend as the better ones to use if you were to engage in a VOIP system?   Daniel shared that they're all pretty much created equally. They use RingCentral internally because it connects to their CRM sales force. But there are several out there. The most important thing is there's no latency and so he'll give some suggestions there. Latency means in the Philippines, which is their country of operations, there are servers for RingCentral. So, the servers where the phone is transmitted are actually in Asia and so therefore, there's no latency when you make calls or you have your 1-800 number, for instance, routed to somebody in the Philippines, that's probably the most important consideration.   But also connecting to your CRM or your customer experience tool, that's a very big deal. So, integration is a big deal and native integration so that it's not through an API of like Zapier or something.   And the last one is always a task management platform. He can't tell you how freeing it is to have something, they use Monday, and they use Basecamp for projects. There's a company called Asana which is great. Slack has a good one. But you need some sort of a tool for keeping track of all of the individual tasks, as well as all the projects that you have going within a business. And those three, if you implement those three things into your business, you're probably ahead of the curve in most major businesses right now.   Me: How do you feel about scheduling app? If you have to schedule meetings with customers, do those platforms allow for scheduling or do what you need to go outside of those platforms for scheduling?   Daniel shared that there's Calendly and they use something called ScheduleOnce. He likes those things because they help automate the process. But also, he’s very cognizant of sometimes it's just great to pick up the phone and have a conversation with your customers or clients. So, he uses scheduling apps that tie in to their websites and tie into like their calendars and tie into their CRM. And he thinks there's a place for that. There's ease of use, your customers can choose to either schedule it like that or give you a call. And he thinks there's some powerfulness in that, especially as you're scaling and growing.   But nothing replaces a great, good old fashioned conversation. And he’s the guy with that. He really, really loves talking to customers and helping them and hearing their experience and seeing what they need to do. And he loves Yanique’s mission, “Creating a more caring world.” He thinks that's great. One of their core values as a company is just having a servant's heart. So their job is to serve their customers and help them grow and attain their goals in life. So they share that very positive outlook.     Books That Have Had the Greatest Impact on Daniel Daniel shared that he loves all the business books, and if you're new in the entrepreneurial world or if you're kind of driving toward success, Scaling Up: How a Few Companies Make It...and Why the Rest Don’t (Rockefeller Habits 2.0) by Verne Harnish is a great business book. It's one of his favourite books. It's written by a billionaire guy who really did a great job of explaining the process of growing and scaling a company.   But The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change by Stephen R. Covey. Another great book, The Millionaire Next Door: The Surprising Secrets of America’s Wealthy by Thomas J. Stanley. He loves The Richest Man in Babylon by George S. Clason. A lot of the books that are out there are written to tell a story.   And whenever they're in story mode, he really gets into them and he loves reading those books. But, The Richest Man in Babylon, he'll give you a quick synopsis of that book. It talks about not taking risks financially, when you take a bet, it's not that it can be a short thing, but you really want to protect your nest egg or your business or your bank account.   And so, in his world, he finds a lot of value in that because a lot of entrepreneurs make decisions out of expediency, meaning they want the result right now versus the long game, which the long game is hard. So, he finds the struggle to be good, he likes to embrace that struggle, he likes to be part of that struggle, he likes to be in the struggle with their customers. And so, that book for him is awesome.   What Daniel is Really Excited About Now! Daniel shared that he’s doing a lot of mastermind's now. So, they just launched an entire new kind of content strategy around building a mastermind, what they look like and really a virtual mastermind. So, being in conversation with people, your peers and really helping them grow and they're in the process right now of doing an initial call mastermind to augment their customer experience. So, because they're on a customer experience podcast, he thought this would be an interesting example.   They'll pull 10 customers together, for instance, brand new customers, and then ask them how it's going and then add value to them and teaching them, “Hey, this is the system that you need, or here's an example of somebody else who's tried to do that. And here's one that failed and here's one that succeeded.”   And so, the job is to give people a bit of a peer accountability, as well as a peer group to bounce ideas off of, but as well as just having a safe place to discuss obstacles and how to remove them and how to really grow and scale.   So they're offering that to their customers now as they are in the initial phases of onboarding a virtual assistant. And he’s really excited about it because it's really a different approach for them. It's a way of adding value at a higher level than they've ever done in the past. So, that's his newest experiment right now.   Where Can We Find Daniel Online Daniel shared listeners can find him at – Website – www.myoutdesk.com                  www.myoutdesk.com/scale/  Twitter - https://twitter.com/MyOutDesk  LinkedIn - https://www.linkedin.com/company/my-outdesk/   Daniel shared that there is a text code if your listeners are in the US or North America, Canada, you can actually text them 31996, that’s the phone number to put in the text. And in the message you'd put SVP (Scale with Virtual Professionals).   If you text that message, you'll get a copy of their book and you'll get in contact with them. And they'd be happy to serve anybody who's listening today and thinks that maybe you could buy some of your time back.   Quote or Saying that During Times of Adversity Daniel Uses When asked about a quote or saying that he’ll revert to during challenge, Daniel shared that he’s giving away their secret sauce. Whenever he finds a customer or a friend who's an entrepreneur or a business is stuck in a particular spot, he always ask this question. He asked them, “If they could wave a magic wand and have the problem disappear or have the business double or really start to see some traction and growth and scale, what would you have to start doing, stop doing? And who do you need on your team?”   He'll give you some perspective there. When a billionaire goes to buy a sports team, she or he doesn't say, “I'm going to run the football team or I'm going to be the manager of the team.” They buy the sports team and then they think, who do I need on my team in order to win the Super Bowl or win the next series or whatever? The billionaire never thinks, “I'm going to be the manager or I'm going to be the team captain.” They never think that.   And unfortunately, a lot of entrepreneurs do. So the question again is, “What do I need to stop doing, start doing and who do I need on my team in order to grow and double my business?” If you ask yourself that one question, you'll start to see some big change.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners   Links Scaling Up: How a Few Companies Make It…and Why the Rest Don’t (Rockefeller Habits 2.0) by Verne Harnish The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change by Stephen R. Covey The Millionaire Next Door: The Surprising Secrets of America’s Wealthy by Thomas J. Stanley The Richest Man In Babylon by George S. Clason   The ABC’s of a Fantastic Customer Experience Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC’s of a Fantastic Customer Experience.”   The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

Today I'm bringing on an incredible human being, and one of my students to talk about how sexual energy transmutation can improve your life and your business. If you ever feel like any guilt and shame or you're not like 100% comfortable with your sexual energy as a man or a woman, I'd highly recommend that you stay tuned into this episode because it's full of insights and some wisdom to really help you skyrocket your life and business to the next level. And many people especially here in the Western world, they like they don't realize how much happiness and power and full-on fulfillment that they're actually missing out on because they don't know how to transmute and be comfortable with their sexual energy and like take that and transmute it into like creation energy. So if you're ready to talk about things that most people would say or to boo or they just like really never talked about ever. What You'll Hear In This Episode What is Daniel's perspective about people's acceptance or the rejection of their sexual energy? What Daniel thinks about so many people view sex or sexuality as bad or like a secret? What are Daniel's opinions in regards to a family should be providing space to teach principles to their children so their children can ask questions and understand? Daniel talks about his journey from being in a place where things are awkward and there are judgments of sexual stories. Now how can he openly talk about it and teach about it to his clients? How did Daniel overcome awkwardness and judgments? and how he harnessed his sexual energy? How does somebody then start harnessing their sexual energy their creative energy to then channel that into creation, creation in life creation in business? What are the mistakes Daniel found from a lot of his clients when it comes to sexual energy transmutation that they're not like speaking about it? What pieces of advice will Daniel tell to himself that would help him collapse time and get results faster? Links Mentioned In This Episode https://www.youcancreate.org/coaching-application/ @ajamyx www.trainingwithaj.com

1:30 A Man on a Mission 4:15 “Success is what happens TO you. Significance is what happens THROUGH you”9:00 Our purpose evolves12:30 Focusing on only one or two things at once 16:00 “Our communities know we’re there to stay” 20:00 Working with investors22:30 Puder’s takeaways from his sports career 26:00 Advice for retiring athletes31:00 What Daniel is most proud of LINKSDaniel Puder's My Life My Power AcademyPuder's podcast "Significance Breeds Success" Puder's Personal Website CREDITSProduced by Kai Hellberg Music by Isaac Chambers - 'Change'

“Everything rises and falls on leadership.” — Dr. John MaxwellDaniel Monteleone is the Founder and a Clinician at Proactive Health Movement and in this episode, we talk about his own experience about chronic pain and how it has affected his work as a therapist.Daniel also shares why mentorship is important in any business owner’s journey, how it moulds his leadership skills, how it impacts their team and culture, and how his team interacts with their clients, which ultimately leads to clinic growth.Want to learn more? Listen to the full episode!SHOW NOTES[0:01:22.8] Rapid fire questions: reading/learning list, who inspires you, motto to live by, childhood aspirations[0:04:39.8] Why Podiatry?[0:06:36.8] What Daniel loves about Podiatry[0:07:42.7] Daniel’s own experience about chronic pain[0:10:48.5] How Daniel’s experience as a patient shaped his work as a therapist[0:12:40.5] From practitioner to becoming a clinic owner: What the journey looked like for Daniel[0:14:12.7] How Daniel’s clinic and team grew over the years[0:14:43.9] What Daniel’s week look like as a clinic owner[0:15:46.2] Why vision is important to grow your clinic[0:18:00.4] Branding and Attracting Ideal Clients[0:19:47.0] How their rebranding and marketing efforts drew more clients to their clinic[0:21:16.1] Leadership lessons Daniel’s learned throughout the years[0:22:33.3] What does being a proactive leader mean to you? What are some of the things that you do to lead your team[0:23:56.5] What role does vulnerability play in your leadership?[0:24:50.0] How to be vulnerable during difficult conversations[0:27:31.3] Seeking mentors, knowing your numbers[0:30:06.3] Daniel’s advice to new and experienced clinic owners[0:31:50.0] Connect with Daniel and his teamQUOTES“Putting the time and effort into learning more about myself and in terms of leadership – doing the internal work – has helped me then go back to the team and deliver more, and in turn they deliver more to their clients.”“No one person is bigger than our [clinic] values.”MENTIONSMeditations by Marcus Aurelius (book)CONNECT WITH DANIELProactive HM (website)Proactive HM (FB)Personal FB If you like this episode of the Grow My Clinic podcast, please don't forget to like, share, comment, and give us your ratings on iTunes and Stitcher.We appreciate your support and feedback!

#90 - The 2 Most Skills To Keep Women Around ft. SPU Daniel Today on the podcast I have SPU Daniel coming on to talk about sex and dating. Daniel has become very successful with women over the years but for him, it hasn’t always been that way. His journey into dating all started from this single most painful moment as a young virgin, where he decided he would learn this skillset to never be in the position he was again. Today you’ll learn about: - Daniel’s most painful experience - The biggest misconceptions in the dating world - His sex life before and after attending SQL - Plus more Download my free video series: The Ultimate Guide To Pussy Massage: Completely new step-by-step system to giving women multiple orgasms with nothing but your hands: http://bit.ly/SQLPM Check out the Youtube Channel | http://bit.ly/SQLYTCh Learn more about our Retreats & Events | https://www.sexualquantumleap.com Contact Andrew Personally | sexualquantumleap@gmail.com Facebook Group | https://www.facebook.com/groups/TheSQLgroup/ Timestamps: [1:45] Daniel’s Backstory [3:51] Daniel’s turning point and most painful memory [7:57] When your voids dictate your values [8:53] one of the biggest misconception in the dating world for men [10:52] Where guys can actually start to make a change [12:11] Most guys go from way too nice to complete asshole [14:16] Daniel’s first terrible relationship because he didn’t understand women [17:24] Don’t mistake my kindness for weakness [19:09] Daniel’s sex life before and after SQL [22:25] The 2 most powerful skills to keep women around [25:54] Andrew witnessing Daniel’s Pussy Massage [26:29] What Daniel’s experience was like at the retreat [29:30] Final thoughts

Parable #1: The “Dream Life” Illusion At the time Daniel was first introduced to the conversation of Warrior, he had what most would consider a dream life. He had the beautiful home overlooking the pacific ocean, a successful law firm, not a lot of debt, a vacation home in Cabo, a wonderful wife & kids…he seemingly had it all. But he had reached the boredom stage and was starting to go crazy. And underneath the surface, he had some health and relationship issues and knew he had to make a shift. Enter Garrett’s infamous video in Vegas that completely resonated with Daniel. QUESTION What is the message that spoke to you when you were first introduced to Wake Up Warrior? Parable #2: Feelings Daniel grew up on the opposite spectrum of financial wealth. He was raised by a single dad who worked all the time, and as a result, Daniel took on the mentality of “go to work, do what I say, leave me alone, and let me drink when I want.” He had a fear of losing everything he built and knew how quickly it could all disappear. But the last thing he wanted to do was talk about it because it was like ripping off a scab, and he didn’t want to feel that pain. So he spent a lot of energy and time focusing on everything BUT that. QUESTION How do you feel about expressing your feelings and facing your fears? Parable #3: Fuck Date Night The first six months following Warrior Week, Date Night between Daniel and his wife, was anything but romantic. She had a “fuck you” attitude about it, but they continued to go, week after week, oftentimes dining or watching movies in complete silence. Over time, his wife began to trust the change she saw in Daniel, and Date Night became something she looked forward to. What Daniel never foresaw, however, was the feedback and response from others wanting to know their “secret” and asking for marital advice, which placed an unexpected expectation around Date Night and his wife. QUESTION What are you doing to keep Date Nights fresh, consistent, and sustainable, especially during this lockdown season? Parable #4:  Facts vs. Law As a lawyer, there are two ways Daniel presents arguments: 1- the facts and 2- the law. When it comes to the facts, you can’t argue them; facts are facts. The law, however, is gray and can be manipulated. Through Warrior, Daniel has learned to frame the conversation through the lens of certainty and spends more time wanting to focus on the facts than on the law. “When you have the facts on your side, it doesn’t matter what the law says.” QUESTION What has been one of the most significant shifts in your life since your Warrior journey began? Parable #5: Certainty & Value Your energy precedes you; therefore, if you are certain or uncertain, it is obvious the moment you step into a room. As such, Daniel trains his lawyers to over-prepare through role-playing every conceivable worst-case scenario his clients may face. The conversation of value goes hand-in-hand with the conversation of certainty. What are you willing to walk away from or stand up for because of the value you place in it? Do you place that value in yourself? At the end of the day, you must have certainty in your value; otherwise, you will be exposed. QUESTION What is one thing you can do today to demonstrate more certainty in your value? Parables from the Pit “We are sacrificing time that we can never get back for a fucking story that may or may not happen in the future.” —Sam Falsafi “You are not broken. You have to tell the truth, especially to yourself. Get clear about what you really want and what is important enough for you to let everything else go.” –Daniel Hitzke

Daniel Schmachtenberger joins Erik on this episode. He is a civilization designer interested in social architecture.They discuss: - The unsustainability of economic growth.- Why what’s best for the long-term is often also best for others.- Asymmetries in markets and why markets are not actually self-correcting.- What a healthy version of social media might look like.- What Daniel means when he says “humans are not evolutionarily precedented creatures” and what the implications of that are.Remember to apply for the winter vintage of our Network Catalyst accelerator! It is a personalized program that features masterclasses from some of the best in Silicon Valley and a dedicated network leader focused on making the introductions you need to turbocharge your company. You can participate in-person in San Francisco or virtually from anywhere around the world. Find out more and apply at villageglobal.vc/networkcatalyst.Thanks for listening — if you like what you hear, please review us on your favorite podcast platform. Check us out on the web at villageglobal.vc or get in touch with us on Twitter @villageglobal.Venture Stories is brought to you by Village Global, is hosted by co-founder and partner, Erik Torenberg and is produced by Brett Bolkowy.

Daniel Schmachtenberger joins Erik on this episode. He is a civilization designer interested in social architecture.They discuss: - The unsustainability of economic growth.- Why what’s best for the long-term is often also best for others.- Asymmetries in markets and why markets are not actually self-correcting.- What a healthy version of social media might look like.- What Daniel means when he says “humans are not evolutionarily precedented creatures” and what the implications of that are.Remember to apply for the winter vintage of our Network Catalyst accelerator! It is a personalized program that features masterclasses from some of the best in Silicon Valley and a dedicated network leader focused on making the introductions you need to turbocharge your company. You can participate in-person in San Francisco or virtually from anywhere around the world. Find out more and apply at villageglobal.vc/networkcatalyst.Thanks for listening — if you like what you hear, please review us on your favorite podcast platform. Check us out on the web at villageglobal.vc or get in touch with us on Twitter @villageglobal.Venture Stories is brought to you by Village Global, is hosted by co-founder and partner, Erik Torenberg and is produced by Brett Bolkowy.

Daniel Milnor is a self proclaimed creative evangelist, disinclined to social media, film shooter his work can be found in the Los Angeles museum of art, and the George Eastman house. Today we talk all finding and telling the best story.   In This Episode You'll Learn: How Daniel got started with photography Why Daniel went to college to learn photography What Daniel hoped to learn by going to college If Daniel thinks college is still relevant for photographers What Daniel has to capture to consider a shoot a success How much of Dan’s stories are planned out How Daniel goes about planning a trip and story to capture How shooting film has made Daniel more connected to his work Why Daniel swears off social media How not being on social media has effected his work What Daniel feels is the best way to share his work if it’s not on social media Resources: Daniel Milnor’s website blurb.com

Daniel Paisner is one of the busiest collaborators in publishing. He's written over sixty books, on topics ranging from business and sports, to politics and popular culture, including sixteen New York Times best-sellers. His work has been profiled in the New York Times, the Wall Street Journal, ESPN: The Magazine and on National Public Radio. (In a recent New York Magazine article on how to write someone else's memoir, he was referred to as the "most prolific living ghost" - a title that may or may not have been meant as a back-handed compliment.) He is co-author of best-selling books with tennis champion Serena Williams, Ray Lewis, Denzel Washington, Steve Aoki, Whoopi Goldberg...and even Ivanka Trump. We spent little time talking about his new releases and spent most of the conversation unpacking: How Daniel came to be the most prolific living ghost What he has learned about success from over 35 years as a ghost writer who has worked with big names from across myriad domains; and What Daniel’s creative process looks like We unpacked that and more so sit back and enjoy my conversation with 16-times NYT bestselling author, Daniel Paisner. Topics Discussed: Daniel’s backstory How Daniel got his big break in writing Luck v talent v persistence How to maintain energy and enthusiasm for your work What characteristics successful people share The common pitfalls of success The arrival fallacy Steve Aoki Bringing diverse experiences to writing Sleep and creativity Daniel’s creative process How Daniel gets into the flow state How to overcome blank page terror How to capture the voice of your subject as a ghost writer How to tell better stories The value of seekking out uncertainty and novelty Why ‘the book finds you’ in writing, business and in life How to develop a growth mindset when embarking on new, challenging endeavours Show Notes: Twitter: @danielpaisner Web: danielpaisner.com Books mentioned:  1 - The Ball - https://amzn.to/2YAh1nj  2 - Ray Lewis - https://amzn.to/2Yoqcae  3 - Steve Aoki - https://amzn.to/2YrTp47  4 - Daymond John - https://amzn.to/2VBATcx  5 - Game 7, 1986 - https://amzn.to/2YCgNft  6 - Izzy Paskowitz - https://amzn.to/2YsIBCF  7 Mourning Wood - https://amzn.to/2YAtzLn  8 Serena Williams - https://amzn.to/2YzNUR1  --- Employee to Entrepreneur book: www.employeetoentrepreneur.io Listen to Future Squared on Apple Podcasts  goo.gl/sMnEa0 Also available on: Spotify, Google Podcasts, TuneIn, Stitcher and Soundcloud Twitter: www.twitter.com/steveglaveski Instagram: www.instagram.com/@thesteveglaveski Future Squared: www.futuresquared.xyz Steve Glaveski: www.steveglaveski.com Medium: www.medium.com/@steveglaveski NEW Facebook group: www.facebook.com/groups/futuresquared/

After Daniel’s last deployment he was looking to start his own business. He had some experience and education in accounting so that field made the most sense. When he discovered the Bookkeeping Business Launch program, he decided to take the leap. [3:50] Painters were the niche that Daniel served, mainly due to running a painting business of his own in college and because he knew where to find them and no one was serving the market directly. [5:10] Daniel planted a lot of seeds early on, including LinkedIn, guest blog posting, and more, that netted him his first few clients. [7:00] Bookkeeping for the first time was the first challenge that Daniel had to overcome. Once he started taking on clients, finding good people to help him scale his growing business was the major hurdle. [9:00] Daniel had to get himself out of the business so that it can continue without him due to having to deploy in the near future. This gives him flexibility once he returns to the business when the deployment ends. [11:30] The value that Daniel’s business provides involves advising clients on their own businesses. Daniel and his staff understand the back end of the painting niche so well that the relationship becomes more than bookkeeping. They provide consulting and advice on growing their client’s business and the technology involved. [15:30] In regards to feedback, knowing the important KPI’s for the painting business, in addition to the bookkeeping, gives Daniel an edge over his competitors. [17:10] System building is Daniel’s focus, so much so that he’s going to come out to one of Ben’s events to show other bookkeepers how to do it. [18:50] Daniel finds meeting with people and having conversations to be very fatiguing, indicating that he’s probably an introvert. [21:10] Niching is very important. If you figure out your target market first, you will see results earlier on. If you can’t find a niche, find a client and figure it out later. Processes are important before you bring people on, get your processes 80% done before hiring. [26:00] Daniel’s current bottleneck is that his business needs more advisors in order to scale, and finding the right person with the right personality traits and knowledge base is quite the challenge. He uses the DISC personality test quite a bit to make sure that the team members in his business are working to their strengths. Without his current advisor, Daniel’s business would seriously struggle. [32:15] One is none, and two is one. Redundancy and cross training can mean the difference between a difficult challenge and a disaster. What Daniel should do is write out the activities that he needs to duplicate with his current advisor and prioritize them. If you’re looking to hire, first you need to define the work that you need to have done. [40:20] Daniel may actually be looking for two people. The interview process should ultimately represent the way they are going to be serving your clients. [42:25] Before looking outside, you should look within your organization for people that could potentially take on your new role. If you can promote someone up, it’s usually easier to find someone to take on the simpler role. Once you exhaust your low hanging fruit, it’s time to put your posting out there in as many places as possible. [47:05] It may make sense to split up the role into its component parts, especially if all together it would be very rare to find a single person with all the necessary skills. For Daniel, that may mean splitting the job up into a sales oriented role and a separate advising role. [52:10] Sometimes you have to go back to the well and just do the things that worked before. But before you bring someone on full time, you have to really test out the relationship and make sure they are going to be the right one. It may take some time, but it’s easier and less difficult than hiring the wrong person. [56:50] As business owners, you have to figure out every new challenge that comes your way because the buck stops with you. Beware the anecdote, what works for someone else may not help for you. Take the advice and tailor it to your individual needs.

What most people don’t fully understand is that Jesus’ mission on earth was to usher in a complete overhaul and redesign of our faith and ultimately our lives. When He rose from the grave, He stood up and handed us a complete victory that to this day empowers us to win battles to live in triumph consistently. Six hundred years before Jesus came to earth, Daniel had a vision of the risen Christ. Jesus, clothed in the most beautiful linen and gold, His face like lightning, His eyes like flaming torches, his arms and feet, like glowing bronze and His voice like the sound of a multitude of people so large it sounded like the roar of the ocean. What Daniel saw was a complete picture of the Body of Christ in full victory. The sound of His voice was the victory shout of every nation, church, tribe, race, and generation shouting out a great Hallelujah; it’s roar - in praise and honor - demonstrating the Glory of God.

Daniel was caught in a moment of delay from the time he started praying until he received his answer. What Daniel did while he was delayed, built not only his faith, but also gives us a great example of how to stand tall in the midst of delayed prayers. 

Our guest on this episode of Elevate with Robert Glazer is bestselling author, Daniel Coyle. Daniel has looked inside some of the world’s highest performing groups, including U.S. Navy SEAL Team Six, Pixar and the San Antonio Spurs, and lays out what their success has in common in his newest book, The Culture Code. Daniel is also the New York Times bestselling author of The Talent Code, The Little Book of Talent and The Secret Race, a book he co-authored with former professional road bicycle racer, Tyler Hamilton. Coyle and Hamilton also won the William Hill Sports Book of the Year Prize in 2012. When he’s not churning out award-winning, best-selling books, he is a contributing editor for Outside Magazine and works as a special advisor to the Cleveland Indians. Show Notes Why Dan switched from wanting to become a doctor to pursuing a career as a writer A promise Dan made to the managing editor of Outside that he thinks helped land him his internship 20+ years ago How writing The Talent Code inspired Dan to write The Culture Code How a tennis ball sent Dan on a journey looking at great cultures around the planet Three signaling behaviors that all high-performing groups follow What San Antonio Spurs coach, Gregg Popovich did to create a safe environment for his players What Daniel discovered about culture from studying Pixar, Navy Seal Team Six, etc. that surprised him

At its heart, it’s about what it means to be a father, and whether or not a father can care for a child he’s never met. In “The Last Rite,” Daniel gets a phone call telling him that not only has his former girlfriend, who disappeared without a trace, has died but has left behind a daughter she had with him. What Daniel doesn’t know as he takes custody of his estranged daughter is that they are both pawns in a supernatural war, and soon preventing the apocalypse relies on how far Daniel will go to protect a daughter he’s never known. We talk to him about this book and his passion for writing.Jake Tyson - Jake is an "Accidental Guru", he found his life's mission by going through hell, embracing it and changing his thoughts. Now he helps others. Jake is one incredible man, I so enjoyed talking to him. He will PUMP you up and get you motivated to think differently in 2019 and see what comes from it. He is also the author of a book called "An Accidental Guru: A Universal Guide to Happy". This book and interview you will want to hear.New Music ALERTToday we feature a song by Will Adams which is avaliable on Spotify, Amazon and iTunes called Ribbons, Ties and Bows from the CD "Good News"

At its heart, it’s about what it means to be a father, and whether or not a father can care for a child he’s never met. In “The Last Rite,” Daniel gets a phone call telling him that not only has his former girlfriend, who disappeared without a trace, has died but has left behind a daughter she had with him. What Daniel doesn’t know as he takes custody of his estranged daughter is that they are both pawns in a supernatural war, and soon preventing the apocalypse relies on how far Daniel will go to protect a daughter he’s never known. We talk to him about this book and his passion for writing.Jake Tyson - Jake is an "Accidental Guru", he found his life's mission by going through hell, embracing it and changing his thoughts. Now he helps others. Jake is one incredible man, I so enjoyed talking to him. He will PUMP you up and get you motivated to think differently in 2019 and see what comes from it. He is also the author of a book called "An Accidental Guru: A Universal Guide to Happy". This book and interview you will want to hear.New Music ALERTToday we feature a song by Will Adams which is avaliable on Spotify, Amazon and iTunes called Ribbons, Ties and Bows from the CD "Good News"

As Daniel says, Social Selling is simply using social media to sell and with all the discussion around cold calling vs social selling we need a better understanding of how to utilize social channels to engage with our prospects and provide value early in the relationship. Joining us on the podcast this week is Daniel Disney, a Master of social selling. Daniel began his career in retail before moving into selling software, online training and advertising using only traditional sales and prospecting methods. 5 Years ago, he pushed his selling strategies onto social media has quickly become a leading expert on social selling. Daniel is a master of his craft and through this podcast he shows us what tools we available to us while also showing us how we can incorporate them into our own sales techniques to become better Sales Professionals. Some places you can find Daniel: https://danieldisney.net/ ( https://danieldisney.net/ ) https://twitter.com/thedandisney?lang=en (https://twitter.com/thedandisney?lang=en ) https://thedailysales.net/ (https://thedailysales.net/ ) https://www.linkedin.com/in/danieldisney/ (https://www.linkedin.com/in/danieldisney/) Time Stamps:[01:10] – Daniel Introduces himself and how he got into sales [02:20] – Discussion on Daniel's LinkedIn [03:15] – Daniel's inspiration and motivation for starting his blog [05:00] – Daniel's definition for ‘Social Selling' [06:30] – Cold calling vs social selling [08:20] – The best way to start a conversation on LinkedIn [10:00] – The importance of mindset when approaching a prospect on a social channel [11:00] – What do you do when your prospect doesn't respond? [12:45] – The best time to use social selling in the sales process [14:45] – The pillars we need to use to engage with prospects [15:50] – What should we do to make our profile stand out? [19:00] – Luigi asks for advice [21:20] – How social selling and technology has changed the buying process and some of the ways we can help customers through the buying process [23:25] – Do's and Don'ts on social platforms [26:40] – Social Selling VS Cold Calling AKA Dan Disney VS Darryl Praill: https://youtu.be/S21s2lGgdXE (https://youtu.be/S21s2lGgdXE) [26:50] – Biggest influence and why [28:40] – What Daniel would do differently [29:30] – Bouncing back after an unexpected outcome

Today on the show I am joined by Daniel Curtis, founder and CEO of Robb Vices. Robb Vices was born out of the Daniel’s father’s company, Robb Report Magazine. What Daniel has created is an exclusive membership, designed for those with a profound appreciation for the authentic and unique. Today we talk about what it was like growing up in an iconic company, his membership company, Daniel’s take on wealth, and so much more. In This Conversation We Cover: [4:08] Growing up in Malibu [7:41] What Robb Report gave him [10:29] How Daniel was parented [12:36] What Daniel’s father is like [14:48] Working at Robb Report [17:54] What it feels like to see Robb Report on newsstands [20:30] Wealth and what it looks like to him now [22:36] His time in Italy + his wedding [26:34] Leaving Malibu for New York [30:05] Robb Vices [42:25] Creating momentum for a brand [43:41] Play Hard with Daniel Curtis [50:00] Rapid fire [1:06:23] Daniel asks Rob rapid fire questions Resources: Learn more: (https://robbvices.com/)   Instagram: @robbvices Read: Death Comes For the Archbishop by Willa Cather Connect with us on Instagram: @kimmurgatroyd | @robmurgatroyd

Daniel Jeremiah is ambitious. Once a part-time barista, Daniel quickly climbed the corporate ladder of Dutch Bros. Coffee (America’s fastest-growing coffee franchise) to become their Vice President of Marketing. After landing what seemed like his dream job, he decided to take a leap of faith, leaving Dutch Bros to become a solopreneur. You’ll get a behind the scenes look into what it’s like to be a part of a team growing a half-billion dollar brand. You’ll also hear how Daniel pursued his passions as an employee, while simultaneously building towards a valuable business as a freelancer. Daniel is a world-class videographer who has honed his craft of telling stories through video. His story is inspiring and will challenge you on many levels. Check out his work at http://danieljeremiah.com/.   What you’ll learn about: 09:17 - Change your career path with goal-setting, mentorship, and intentionality. 11:50 - Building a strong brand for a half-billion dollar business. 14:32 - Why focusing on money might cause you to miss your passion and purpose. 18:35 - What Daniel realized when he hit his goal of making $100k in a year. 20:59 - Living out an authentic faith in life and business. 23:05 - Overcoming the fear of leaving your job to become a full-time freelancer. 27:01 - How training up your "competition" can be a financially and emotionally rewarding investment. 32:45 - Learn how to thrive as a new entrepreneur with self-management & setting boundaries. 36:26 - Work with mission, purpose, and impact as an employee or entrepreneur.   Resources: Check out Daniel Jeremiah’s work at danieljeremiah.com Connect with Daniel on Instagram and YouTube Questions for Seth? Email him at hello@BDRPodcast.com Ambition: Leading With Gratitude on Amazon.com  

I read 2 Esdras (4 Ezra) 11 and 12 and knew exactly what I was looking at.  It is the spiritual description of the 4th Kingdom, prophecied by Daniel, by way of interpretation of the king's dream.  When it was shown to Daniel, the vision was too heavy for him and our Brother asked for the vision to be cut short.  What Daniel couldn't look at, Ezra (the Priest from the reformation) could.  It was deemed "Forbidden" and taken out of the approved set of books by the church. Now that I am seeing how the 4th kingdom is being intentionally torn apart, right down the middle or a better way of saying it is that the country is destroying its united strength (the large head of the eagle) into 2 smaller, "Weaker" heads. Shalom Brothers and Sisters and listening audience; Follow along with us as we explore the News, Science, Current Events, Economic Trends, and the Scriptures from a Hebrew Israelite Redeemed & Born-again Perspective  C.O.F.A.H is a Network of Messianic believers who are called by Yahweh to warn the inhabitants of the earth of the great evil that has entered into this world. We hold that Yahweh has restored a remnant of the seed of Ysrayl to finish the work that Yahweh first gave to our ancestors the "TRUE" Hebrew Ysraelites. Yahya Bandele was the Founder and Chairman of The C.O.F.A.H Network and the Creator, writer and director of the best-selling Documentary on amazon.com "Hebrew or the So-Called Negro" To find out more about the COFAH Network visit us at www.cofah.com you can also visit our cofahstore to view and obtain videos from Yahya Bandele such as "Hebrew or the So Called Negro” to "The Man of Sin One after the Ten" and many more by visiting http://cofahstore.com    

Is it just our takes or is it getting hot in The Save Room this week? While we do give you our typical news and winding gaming spiels, we decided to play with our weekly format and do something different for you Save Roommates--The Hot Take Takedown! We're playing a game and throwing our most divisive and controversial gaming hot takes at each other, a la Twitter style. Good takes will be rewarded a "MARIO" and bad takes are branded with a scathing "WARIO.". We've done a lot of ridiculous things in our two years, but this tops the list. Special shoutout to all of our new listeners from Amsterdam who devoured our last episode! We're not sure if the term "plagiarism" amounts to some sort of kinky Dutch sex act or if we just pair well with pot clubs, but we're stoked to have caught your attention! Thanks for giving us a listen and sticking out our antics. And to all of our long-term Roommates, we hope this one gives you a good laugh. ------------------------------------ -Cuts- 0:00:00--Intro 0:07:30--Dead Cells 0:18:00-What Daniel's Been Playing 0:22:57--Soft News (PSN Sale, RE2, Marcus Sellers, God of War New Game+) 0:37:11--THE PORT REPORT 1:04:40--Shoutout Article of the Week 1:13:11--Topic: The Hot Take Takedown ---------------------------------

Today I get to sit down with Daniel Berk, a good friend of mine who also happens to be an online Bible teacher.  Some things you'll hear us discuss on this episode: What Daniel learned by reading the entire Bible in just 30 days and how he helped someone become a Christian through Facebook.  Resources we discuss in this episode: Daniel's Bible study tool of choice => blueletterbible.org  Snag a copy of Daniel's book and check out his ministry => danielcberk.com Pre-Order my new book!! => smallgroupleadersecrets.com  The Practical Christian Podcast is a daily podcast where we dive into the tips, trick, and hacks that can make you a more effective Christian.  Listen to previous episodes and download freebies at the official website for the podcast => practicalchristianpodcast.com  Join the Facebook Group to connect with other Practical Christians and help determine future episode topics => https://www.facebook.com/groups/practicalchristianpodcast/  Subscribe on Apple Podcasts, Google Podcasts, Spotify, Stitcher, and TuneIn (Amazon Echo).

Our guest on this episode of Outperform is bestselling author, Daniel Coyle. Daniel has looked inside some of the world’s highest performing groups, including U.S. Navy SEAL Team Six, Pixar and the San Antonio Spurs, and lays out what their success has in common in his newest book, The Culture Code. Daniel is also the New York Times bestselling author of The Talent Code, The Little Book of Talent and The Secret Race, a book he co-authored with former professional road bicycle racer, Tyler Hamilton. Coyle and Hamilton also won the William Hill Sports Book of the Year Prize in 2012. When he’s not churning out award-winning, best-selling books, he is a contributing editor for Outside Magazine and works as a special advisor to the Cleveland Indians. Show Notes Why Dan switched from wanting to become a doctor to pursuing a career as a writer How writing The Talent Code inspired Dan to write The Culture Code How a tennis ball sent Dan on a journey looking at great cultures around the planet Three signaling behaviors that all high-performing groups follow Why a flock of birds is a great visual of The Culture Code What San Antonio Spurs coach, Gregg Popovich did to create a safe environment for his players What Daniel discovered about culture from studying Pixar, Navy Seal Team Six, etc. that surprised him What “magical feedback” is Things that surprised Daniel about Navy Seal Team Six The most important four words a leader can say The one thing any group can and should do once they finish a project/action/operation, etc. to be more successful and high-performing The real story behind the Osama Bin Laden raid What “plussing” is and how Pixar uses it within their organization Why culture can’t be dictated from the top down A time when Daniel failed at culture- building   Hear more Outperform podcast episodes at http://www.accelerationpartners.com/resource-center/our-podcasts/. 

Session 70 Dr. Daniel Clearfield is a Family Medicine trained physician who specializes in Sports Medicine. Listen to how he got into the field and what he loves about it. First off, The Premed Playbook: Guide to the MCAT is now available on Amazon, Kindle, and Paperback. Just a reminder, you don't have to have a Kindle device to read a Kindle eBook. You can use a Kindle app on every device you have. It's $4.99 for the Kindle at this point and $9.99 for Paperback. Please help us find guests for this show. If you have physician friends, family, and people you work with whom you think would be a good guest here on Specialty Stories, where we also haven't covered their specific specialty and setting, shoot me an email at ryan@medicalschoolhq.net. Listen to The Premed Years Podcast Session 273, especially if you still have some questions about osteopathic medicine. Dr. Daniel Clearfield is a family sports medicine physician who's been out of training now for seven years. He used to be in Academics nut now is in Private Practice. He's going to talk about his specialty with us today. [02:00] Interest in Kinesiology Daniel found Kinesiology as a major in college during his Sophomore year. He started studying mechanical engineering but didn't like it. Then he started doing Kinesiology and just loved it. At that time, he was already a personal trainor and learning about the anatomy and biomechanics exercise and physiology. Trying to figure out how he can continue with it, he found there were different paths you can take. A lot of people in his major ended up becoming coaches or personal trainors. Others started looking into physical therapy as well as other paths until he found primary care sports medicine as something that appealed to him the most during externship. Although he was open-minded to other specialties, it was still something he was passionate about and it was what he ended up doing still. "It was like that whole scope of family medicine where you can see from cradle to grave. You're not really limited as to what you can see or do." Daniel did consider different specialties but what really drew him to sports medicine is the fact was being able to see patients of all ages. Plus, the fact that you're not limited to what you can see or do. In some sense, you will have a limited scope. That being said, Daniel says primary care sports medicine allowed him to delve into all of the different things that can involve a family doctor they might see from a broad scope of things, and focusing more into the sports/ movement aspect. Daniel also shares that one of the things he sees a lot of physicians suffer burnout from is noncompliance of patients, who are just apathetic about doing things to better themselves. "One of the things he sees a lot of physicians suffer burnout from is noncompliance of patients." [06:10] Traits that Lead to a Good Sports Medicine Doctor Daniel says that you have to be a personable as you'll be seeing a wide range of patients. And although you don't have to be an athlete to be a sports medicine doctor, it helps. Daniel's main sport in high school was wrestling. He has also done football and other different sports. He experienced suffering from a lot of sports injuries so he's able to empathize more with his clients. "Being an athlete, having that mindset, that definitely is something that helps in sports medicine. Anybody who was an athlete gets that mentality and is able to better connect with their patients." In fact, Daniel recently attended the annual sports medicine conference and he saw that everybody was in great shape. [08:00] Types of Patients "I tell people I'm not a surgeon.I'm not looking to try to do surgery. I know my limits." Daniel says he covers patients from toes to nose. He will see anything from broken stub all the way up to nose fracture. He sees fractures, dislocations, etc. He tells people he's not a surgeon. In fact, an ankle fractured patient was referred to him today and knowing his limitations, he referred it over for a surgical evaluation. He explains that most fractures don't have to go see an orthopedic surgeon necessarily since they know how to manage this type of things. That said, he sees the common sprains, strains, fractures, dislocations, concussion. Daniel has become recognized as one of the concussions experts in his area (north Texas). And he considers this as both a blessing and a curse. Although he knows what to do with it, some of the cases they have to deal with are so complex. What Daniel really likes about how mentally stimulating his practice can be. And just like any part of medicine, it's a lifelong learning experience. So he still keeps on learning, teaching, and going to conferences. And this is the reason his scope of practice continues to grow. "Unless you really limit your practice, you're going to be challenged. You're mentally going to be very stimulated...just like any part of medicine, it's a lifelong learning experience." [11:20] % of Patients Coming In Who Are Already Diagnosed Daniel actually corrects this question as to how many patients are coming to him with a diagnosis that's correct and need further verification. He adds that it sometimes depends on who your referral source is and what setting you're in. Daniel also says he's able to figure things out because he reads and learns a lot. He has even seen patients that have been to the Mayo Clinic, were not diagnosed there, and he was able to figure it out. Not the best diagnostician, but he admits he's pretty good who can figure out some things others can't. [13:15] A Typical Day Daniel has a variable schedule but he works 5 days week with a 40-hour week schedule. This is part of his routine. During football season, he would start working Friday nights and if needed, he'd go to a training room with the athletic trainors at one or more of the high schools he covers. He covers them at least once a week to try and go see some of the athletes just at point of care at the school. Outside of football season, his schedule varies depending on events happening around his area. He does have plenty of weekends where he's free but there's also plenty of time that he'd be working at tournaments. "There's plenty of times where I have my weekends free but there's plenty of times that I find myself working at tournaments." A lot of these events he's just volunteering at. It's a mix of being a wrestler and loving those combat sports and being a team doctor with USA wrestling and judo. He found himself covering those events when they come to Texas. It's a passion that he enjoys. He likes to bring medical students and residents so they can experience and see what goes into the mindset of the sports medicine doctor covering those things. There would still be times that he'd be doing a procedure on every single patient in a single day. Other days, he would not be doing any procedures all day long. More commonly than not, he'd be doing procedures. For example, he did 11 procedures from 8:30am to 2pm. [16:20] Taking Calls and Work-Life Balance Daniel doesn't take calls and he says it basically depends on the kind of practice you're in. He's the only sports medicine doctor in a family clinic. Typically, there'd be a call one night a week and then a weekend call once a month, which isn't that bad. But for the most part, he doesn't get too many calls and never had any really serious calls that he had to go after. One time, he recalls getting a call and he was out in Colorado rock climbing with his friends. He was half way up the mountain, heard his phone ringing, so he had to stop what he was doing. So he answered the call while he was about 100 feet up in the air. Not the smartest thing, but a cool story to tell. Back when he was also teaching, they would also be in a similar call which wasn't too bad. Orthopedic surgeons realized there were three of them not orthopedic with two sports medicine doctors and one of his colleagues was a primary care sports med. They also had one physiatrist (PM&R) doctor with them. None of them took the ortho post operative call from the hospitals but they took any of the clinic call. So they had to divide it into clinic call and hospital call. They weren't part of the hospital call. Daniel says he has enough time for family. Being a single father, he has full custody of his daughter. Looking at the type of job he's in, he makes sure he has time to watch his daughter grow up and be there for her. This is a huge priority for him. Earlier in his career he'd always say family was first but there was a time especially while he was going through his divorce where he was just investing his time in his work because he didn't want to go home. So he began shifting his priorities when he got custody of his daughter who is his absolute number one. So he set up his schedule in a way that affords him a lot of time to be spent with her. [19:05] The Path to Residency Training Going through medical school and you know you want to be a sports medicine doctor, it's good to start doing some coverage opportunities especially when you're in your first couple of years because that where's there's a lot of opportunities. "It's good to start doing some coverage opportunities especially when you're in your first couple of years because that's where there's a lot of opportunities." This means getting on the sideline for football games, showing up at pre-purchase patient physical events. Make sure you go out there and be in boxing or wrestling tournaments. Get saturated with those sports medicine experiences in your first two years to figure out if this is something you're interested in doing. Initially, Daniel wanted to do a sports medicine rotation but he knew he had to figure out what he really wanted to do and where he wanted to go. And once he figured out he wanted to do family medicine in his third year, then he figured out where he wanted to go. He then used a lot of his elective rotations in fourth year to do auditions all over the country before he was able to settle on a good program for it. "The thing is sports medicine is not a primary specialty, it's a subspecialty." Currently, there are six different paths to primary care sports medicine that you can take - family medicine, internal medicine, emergency medicine, pediatrics, physical medicine & rehabilitation. Then in the osteopathic world, you can do neuromuscular medicine/osteopathic manipulative medicine. From the neurology end, there's one program at the University of Michigan where they have a sports neurology fellowship that you can do from there. For orthopedic surgery, after you do a five-year ortho residency, you can do a 1-2-year  sports medicine fellowship from there. For physiatry (physical medicine & rehabilitation), they have their own specific sports medicine program as well. Then you can do either a primary care sports medicine fellowship or a physiatric sports medicine fellowship. Additionally, before you can be a good sports medicine doctor, Daniel says, is that you need to be good at whatever your primary field is because you're going to branch off from that. "You need to be good at whatever your primary field is because you're going to branch off from that." As to competitiveness, Daniel describes the subspecialty as a pretty competitive one. He was fortunate to get into one himself but he really worked hard to set himself up to be a very good candidate. He has had mentees that has gotten sports fellowships and one of them he thought to be a really good candidate. But he didn't get in for whatever reason the first year he applied but got into second year and re-applied. He was persistent, went back and worked for a year. Now, he's out in practice and doing well. That being said, you have to be able to groom yourself to be good. Show that continuity. Even if you did well on your boards but if you didn't show that kind of passion for this field then it's going to sway program directors from taking a look at you. From a research standpoint, there are programs that have academic-type requirements where you need to make sure you have some sort of academic work. As a fellowship director back then, he made sure their fellows produce at least one case presentation and one research project and looking to get those published as well. At the very least, have a presentation you put together or a podium or poster presentation to make you a better candidate. [25:35] Bias Against DOs Daniel admits he felt discriminated as a DO in some places. For the most part, a lot of the ACGME allopathic programs have open arms and they openly accept DOs into their program. A couple they found were a bit restrictive where they would have wanted you to have gone through an ACGME residency program. Although this could already be changing with the ACGME merger happening. "For the most part, a lot of the ACGME allopathic programs have open arms and they openly accept DOs into their program." He adds that when he goes to national conferences that are both DO and MD, he finds that people that have buyer's remorse on their allopathic degrees are primary care sports med docs and physiatrists. They realize the value of learning the osteopathic manipulative medicine and that having that extra tool to treat people is so helpful. And so many of the athletes appreciate this. When he did his olympic internship at the Olympic Training Center in 2013, he would evaluate them and figure out what's going on. Then he'd do some treatment. So if you can treat them just with your hands, they would appreciate that just to shy away from taking any pill to prevent any controversies with regards to doping. "Especially Olympic athletes, they love the fact that you can treat them with your hands because they don't want to take a pill." [28:30] Working with Other Primary Care Doctors and Other Specialties Daniel explains a lot of people think they can't refer over to sports medicine or that patients think the same thinking they're not athletes. They think they only take care of athletes, primarily elite-level athletes. But he says to them that anybody who moves as an athlete, they can practically see anyone who has aches and pains. There's a little crossover into the pain management realm here too. They can do things other than pharmacologic means only to be able to keep them moving and active. He sees a lot of their arthritic patients that need therapy and rehabilitation. Mostly, it's about looking at their whole kinetic chain. They try to see where they have deficiencies and what is transferring their energy through their body that doesn't enable them to do certain activities or what's keeping them from being active. He further believes that family medicine should have a panel of patients and they should be lifelong patients. What he likes other primary care doctors to know about what they do, there is actually so much to learn. Daniel now has a broader scope of things and he now has a better look at how to get people moving and get them active. For instance, in tendinopathy, he was aware of three things that he could do to treat chronic tendon injury or an acute tendon injury when he was just going through residency. But after going through fellowship and being out in practice for several years, he can probably name 16 things off the top of his head that he could do for chronic tendon type of injury. Other specialties they work the closest with include physical therapy and athletic trainers, rheumatology, and orthopedic surgeons. [34:15] What He Wished He Knew that He Knows Now Being a kinesiology major, one of the paths he could have taken is an athletic training path and become a certified athletic trainor while he was going through his undergraduate degree. He thinks this would have been cool. Just having a little bit of that knowledge was something he would have wanted. He also wanted to learn more of how to run a business and if there's a combined MBA program, this would be a very good thing as well. This way, you'd be able to manage your business in your practice and be able to manage your money better too. "I see plenty of people who are awesome at what they do but they're not awesome at managing their finances." What Daniel likes the most about being a sports medicine physician is that he can sleep well every night knowing he's doing the best for his patients. He's helping people to the best of his ability and he has good humility about what he knows and what he doesn't. He knows he's doing his best to try to keep his patients moving and keeping them active. He likes all those little wins. "Medicine can be a frustrating to be in but if you know you really want to do this, you have to be passionate about it. You need to know that this is what you love." And if he had to go back and do this again, he would absolutely. But what he likes the least on the flip side is that they're volunteering so much at events that he'd describe it as not a very lucrative field. Also, he practice with very good ethics and morals so he doesn't do things just to do them. He makes sure it's medically necessary. He has seen sports medicine physicians that do things similar to him but doing them irresponsibly. But he makes sure patients need those type of things. All this being said, he is comfortable and happy. [39:20] Final Words of Wisdom Daniel recommends to premed students listening to this who might be interested in sports medicine is to find a sports medicine mentor and just maintain good contact with them. Just check in and make sure it's still something you're passionate about. Make sure that you're doing the kind of things that set yourself up for this type of future. And just get involved. Volunteer at events and find events. As with him, he actually created an event to be able to cover the sport he was passionate about. And this was how he became s team doctor with USE Wrestling which was one of his dreams and he made this happen! Links: The Premed Playbook: Guide to the MCAT ryan@medicalschoolhq.net The Premed Years Podcast Session 273

Is the first person to live to 1,000-years-old, alive today? And if that's true, what does that inevitably mean for the future of the human condition? One of the world's leading anti-aging researchers, Aubrey De Grey, (and strangely—my neighbor) believes that to be 100% true. Because, well, Aubrey's the one who said it. And if what Aubrey says is true, would you then believe Arthur C. Clarke's third law, which states: Any sufficiently advanced technology is indistinguishable from magic? Meaning that modern technology can seem like literal witchcraft to the ignorant, or simple science to the learned.  Popular mystery writer, Agatha Christie, once wrote, "The supernatural is only the natural of which the laws are not yet understood."  And I agree. However... Are we metaphorically "summoning the demon," as tech mogul Elon Musk fears? The Guardian published an article on former vice-president of user growth for Facebook—one you may have read or, at the very least, heard about in November of 2017. The former executive said that he feels "tremendous guilt" over his work on “tools that are ripping apart the social fabric of how society works.” Chamath Palihapitiya said, "This is not about Russian ads.” “This is a global problem. It is eroding the core foundations of how people behave by and between each other.”   Historian and novelist Ronald Wright popularized what is called a progress trap. The exact definition of a progress trap is as follows:  The condition human societies experience when, in pursuing progress through human ingenuity, they inadvertently introduce problems they do not have the resources or political will to solve, for fear of short-term losses in status, stability or quality of life. Many of the problems we're seeing now–whether we're talking about hunger or massive inequity–whether we're talking about climate change or the loss of biodiversity–have been driven over the last 250 years by a system of overproduction and overconsumption of stuff.  You've probably heard Einstein's famous quote, "I fear the day that technology will surpass our human interaction. The world will have a generation of idiots." This quote, although popular on the Internet, is false. Einstein did say, however, "I believe that the abominable deterioration of ethical standards stems primarily from the mechanization and depersonalization of our lives,” he wrote in a letter to his friend, psychiatrist Otto Juliusburger, in 1948, “a disastrous byproduct of science and technology. Nostra culpa!" And In many ways science and technology have become the new religion of our time. Karl Marx described religion as an opiate to the masses because it dulled the senses and kept people passive and accepting of a capitalist, industrialist culture warped on the idea of consumption and growth. Freud, the father of modern psychology, argued that religion served to repress and sublimate an individual's desire into activities that serve the culture. This, Freud argued, produces neurosis and mental illness in those that civilization seeks to domesticate. And so if we imagine technology as a drug, where its purpose is to manage pain and create sensations of calm and well-being, do we not forget that we are apart of the natural world, fighting for survival, just like everything else? In many ways technology works much like religion, distracting us from our inevitable deaths with feelings of fleeting invincibility and immortality.  (I'd like to thank my friend Julian Langer for that connection between technology and religion.) Anyways, guys! This is part 2 of 2 of Privilege, Identity Politics, and the Transhuman Agenda with Daniel Vitalis. All-in-all, this was a challenging conversation to navigate for both Daniel and myself, so please keep an open mind, ear, and heart. So... In today's episode, you'll learn... The three mishmashed values (—and science) that Daniel says he approaches the world with, Daniel's personal relationship with modern technology, Daniel's thoughts on merit, identity politics, and the transhuman agenda (i.e. "the cult of progress"), and... Much, much more. Episode Breakdown Daniel says he approaches the world like a mishmash of these three values—and science Sophia the AI robot, identity politics, and the challenge Daniel has with privilege and where it's going Daniel's thoughts on bio and nano technology What Daniel says his religion would be if he were to subscribe to one Why Daniel says people who practice animism today aren't the same as people who practiced animism in the past Are we in an augmented reality? Elon Musk, Space X, and artificial intelligence. Are we summoning the demon? Daniel's personal relationship with modern technology Daniel recalls the first time he saw someone walking down the street talking to themselves (on a hands-free cellular device) Why Daniel feels he's lost some of his intelligence (and what happened to it) Peter Thiel, the Bulletproof Conference, and how Peter (Thiel) sees the future state of humanity's relationship with technology The juxtaposition between The Bulletproof Conference and the 2017 Annual North American Rewilding Conference Daniel's foreboding observation about the Pixar's animated movie Wall-E Are we going into an age of biological denial? Daniel's thoughts on merit, identity politics, and the transhuman agenda (i.e. "the cult of progress") How modern technology, Daniel says, has effected humanity throughout the past few generations James mentions AHR episode #4 with Arthur Haines and the allegory of the cave How Daniel talks about his work What Daniel says is the theme of today's episode Why you won't hear Daniel use the word rewilding (...much)

Did you know that some scientists say that oaks produce more nuts annually than every other nut tree—both wild and commercial—combined? Nuts, right? (Yeah, yeah—laugh it up. The pun was intended.) Acorns, or oak nuts, are nutritional powerhouses. Depending on the species, a single acorn can contain up to 18% fat, 6% protein, and 68% carbohydrate—with the rest just being water, minerals, and gut-healthy fiber.  Acorns are also great sources of both vitamins A and C, as well as having a long list of essential and nonessential aminos acids.  With those numbers, it’s easy to understand why the native people here in California never resorted to agriculture and why—interestingly—they never spoke of—or created traditions for—famine. To speak more about this abundant wild food, I'm excited to introduce to you someone I've mentioned many times on Ancestral Health Radio before: Daniel Vitalis. I waited for what seemed like a couple years for this interview... Which, by the way, is a solid two hours. So I decided to break it up into a two-part episode, so your ears can have something to munch on later. Daniel's helped me, as well as many of my friends, better understand ecology through ancestral lifeways. In today's episode, you'll learn... Why Daniel says he no longer has a morning routine, The wild food Daniel believes is going to revolutionize food production (hint: It's "not a grain"), Why Daniel's use of technology scares him (and why technology should scare you, too), and... Much, much more. Episode Breakdown Welcome Daniel onto the show The significance of being a symbol and the impact that idea has on Daniel Why Daniel separates the mundane intricacies of his personal life from his business life Daniel's opinion on actors and sports figures as political commentators Why Daniel says he's not the person to speak about productivity or systems related to entrepreneurship How Daniel is currently prioritizing in his personal life  Why Daniel no longer subscribes to the idea of morning routines Why Daniel and his partner don't live together Four of Daniel's daily practices The one skill Daniel's currently spending most of his time on Why processing food takes president over many facets of Daniel's lifestyle Daniel's favorite foraging season Daniel explains the anthroposcene era and its significance to modern hunting and gathering Why Daniel says you'd be hard pressed to find any true hunter-gatherers these day The wild food Daniel believes is going to revolutionize food production (hint: It's "not a grain") The role grains have played in the civilizing of the modern world What Daniel says is more exciting, and bigger work, than any one food The two-pronged idea behind Daniel's episode, "Is Wild Food A Privilege?" Daniel opens up and shares his traumatic background growing up in the United States Why building a loyal team of people who share your vision can be one of the hardest things you can ever do Daniel's thoughts on white privilege and America's self-correcting constitution Why Daniel won't touch the topic of evolutionary and biological psychology  Why we're currently fighting an information-based civil war Daniel's personal conservation efforts Why most of the people Daniel says he's inspired by are not people who specifically identify with the word rewilding The four guests that have most impacted Daniel over the span of 175+ episodes of the Rewild Yourself podcast (Stephen Jenkinson, Dan Flores, Gabor Maté, and Neil Strauss)  Why Daniel says he likes to find inspiration outside of the rewilding community rather than from within it

Real Estate virtual assistants have become an increasingly popular choice for many realtors, as they can do anything that doesn’t physically require them to be in an office. Our guest, Daniel Ramsey is the founder of real estate virtual assistant company MyOutDesk, which is the premier real estate virtual assistant company that helps realtors with their outsourcing needs. Daniel is a Real Estate Broker, General Contractor and Developer. His mission was to set the standard in real estate outsourcing. Join us as Daniel shares his story to creating a more efficient business in today's Grab Life Big Podcast! In this episode, you will learn: Daniel's brief background. How Daniel’s virtual assistance company was born. What Daniel’s vision is all about. One of Daniel’s favorite things about GoBundance. The 3 roles in business partnerships. Daniel’s life happiness index. Daniel’s giving back ratio. What Daniel’s orphanage project is all about. What Daniel’s work hours look like. Daniel’s life’s greatest hits. Daniel’s 5 biggest bucket list items. Plus so much more! Daniel Ramsey got his broker’s license in 2004 and opened an office. After a lot of learning, Daniel ranked #26 out of 9000 in 2012 in Sacramento, CA. He lived 6 months in South America and that started the wheels turning on outsourcing. That, plus he got married and spent most of his honeymoon working late nights and early mornings because he hadn't set up systems yet that he could pass along to assistants and employees in his business. In 2007, he lost 90% of his business. Foreclosures, short sales, banks not lending. That year, he hired his first virtual assistant. After several years working in the Real Estate industry, Daniel Ramsey realized that realtors spend too much time doing tasks that are necessary but highly administrative, routine, and time consuming. Working overtime becomes necessary in order to finish all these tasks and keep in touch with clients and generate new business. In 2008, MyOutDesk was founded with a vision to provide realtors with indispensable leverage through Real Estate Virtual Professionals to aid them in regaining time and freedom, have the ability to grow their business, all while reducing costs. Today, MyOutdesk has more than 1000 virtual assistants and earns $20 million in revenue. MyOutDesk has become the premier real estate Virtual Assistant company realtors trust to help them with their outsourcing needs.

Expand your business and increase your passive income streams with a real estate team top producer! Today’s guest, Daniel Del Real talks about his humble beginnings and how he has become the top Producer at one of the largest power brokers in the United States. Hear Daniel’s story of success and more on this episode of Grab Life Big! In this episode, you will learn: Daniel's brief bio. How Daniel started in the real estate business. What Daniel does to build a passive income stream. Where Daniel invests now. How Daniel finds the investment returns in his local market. What Daniel’s net worth and income is today. Daniel's life happiness index and giving back ratio. Why Daniel feels emotional sharing about his experiences joining the Ironman race. How Daniel stays fit? What his exercise routine is. Daniel’s life’s 5 greatest hits. What is Daniel's best fight story. Plus so much more! Daniel Del Real joined PMZ Real Estate in 2004 and since then he has worked passionately to become one of the top agents in Modesto real estate. He prides himself in getting things done and maintaining the needs of his clients as his number one priority. His ability to listen to his clients and his work ethic has enabled him to be in the top 1% of realtors in the Central Valley. In Stanislaus County, Daniel works with buyers, sellers and investors and lives by what he teaches to his clients; he is an investor himself, owning over 2.5 million dollars in Central Valley Real Estate. He has helped investors make over 25 million dollars’ worth of investments in the Central Valley, totaling over 2 million dollars in yearly income for his clients. In his eleven years in the real estate industry, at the age of 33, Daniel has sold over $250 million dollars in real estate, accounting for 1,500 transactions, with an average yearly transaction count of 150. He works alongside his clients to develop the best plan of action and then spends time with clients in order to build relationships that last. Daniel’s business has grown thanks his past clients who have referred their family and friends to his office. As he states, “the best compliment anyone can give me is the referral of a family member or friend”. Daniel lives on 30% of his income and the rest he invests to build a large passive income stream as well as assets. He is married for 10 years and has 3 kids ages 7, 5 and 3.

In Part 2 (of 4) in our Pro Tour Series, Nate is joined by young PGA TOUR winner Daniel Berger to talk about what it takes to get a new club in his bag, his custom two-ball putter and... Jump to a timestamp below: (2:00) - The process of what it takes to get a new club into his bag (3:03) - What Daniel looked at mostly when fitting his Epic driver (4:30) - What trackman numbers Daniel focuses on while fitting his clubs (5:20) - What clubs are the easiest and hardest clubs to change out (7:14) - How he settled on his different wood shaft weights (8:32) - How his setup changes or stays the same depending on the week (9:15) - Daniel on his trust in the guys in the Tour truck (10:00) - How he selected his golf ball (11:30) - How he enjoys prototype product testing Ask your fitting questions on this Callaway Community thread to have it answered on the show: community.callawaygolf.com/t5/The-Fitt…9364#U29364 What clubs should you be playing? Visit our newly revamped Custom Fitting page and try one of our selector tools: www.callawaygolf.com/customfitting Subscribe to our podcasts on iTunes: itunes.apple.com/us/podcast/calla…id686017329?mt=2 Subscribe on Stitcher: www.stitcher.com/s?fid=100953&refid=stpr Follow us on TuneIn: tun.in/ph88L

Simon Thakur is the creator of Ancestral Movement — an approach to embodied practice aimed at radically transforming and expanding the sense of self, by exploring and rediscovering patterns of movement and awareness that are part of our species’ history, both recent and ancient.  In this episode, we explore how to open up the realm of infinite expression with our bodies through a basic understanding of mirror neurons, body-mapping, comparative anatomy and animal mimicry. While that might sound complex, Simon explains that "As we explore, we find that the body is full of layer upon layer of extraordinary, ancient, ancestral power – four billion years of adaptation and embodied knowledge – and we start to anchor this understanding of shared ancestry and vast evolutionary timescales in the actual feeling of the body itself." Simon encourages us to become aware of the structural and behavioral similarities we share with other living creatures through developing our sense of empathy and body awareness. We also discuss the current status of the Australian indigenous lifeway and how to learn to understand the language of nature. Tune into this fascinating conversation with Simon Thakur to learn more about the possibilities of your own human animal. EPISODE BREAKDOWN: Show introduction: Exciting new SurThrival products in the works What Daniel has been up to this winter Upcoming spring hunting and gathering pursuits Green iguana hunting in the Florida Keys Conservation through use + finding mentors in the hunting & gathering world Recent interview with Luke Storey on The Life Stylist Podcast Starting back up with the ReWild Yourself Podcast Q&A Find A Spring's new mobile-friendly website Recapping on the A New Path Book Club Introducing Simon Thakur What Simon’s been up to lately What led Simon to ReWilding The current status of the Australian indigenous life way Learning to understand the language of nature How to get started integrating into your local ecology Mirror neurons, empathy and comparative anatomy Opening up the realm of infinite expression with the body Working with Simon Simon’s prognosis for the future of the human species

What Daniel knew by faith, we know by name.

We've been spending most of 2013 in the book of Daniel and today we come to an amazing portion of Daniel's prophesy. As you listen along, at times it may seem like Pastor Clay is taking us through a history lesson. In fact, what he'll talk about today is historical, but what's really exciting is that when Daniel wrote these things, they were still out in the future. What Daniel writes about leaves us with no doubt that God is firmly in control.

Summer Special Podcast Kate Luella presents a unique insight into the business online strategy of Daniel J. Lewis, blogger and podcaster.  Daniel explains his positioning online with his podcast shows and why and how he live streams his podcast shows on the http://noodle.mx/ network he owns.  Daniel is an authority on podcasting, with an amazing blog http://theaudacitytopodcast.com/ which has no end of fantastic tips and advice on all things podcasting, showcasing education on the Audacity software program foremost.Daniel often sits on "The Podcasters Table" Podcast show http://podcastersroundtable.com/ with fellow expert podcasters like Cliff Ravenscraft and Dave Jackson.  This interview was nothing short of amazing.See more awesome Blogger Interviews like this one at:http://BloggerInterviewsPodcast.com/Here is the MENU for this interview so you can fast forward to what you are interested in:1.30 An introduction by Daniel of his Noodle.MX network which was inspired by the thought "Think, Laugh & Succeed"3.50 The Audacity to Podcast Show strategy and how it is unique to other podcasters who podcast about podcasting!7.10 Why Daniel thinks live streaming is worthwhile, but what people need to consider first if they are thinking of live streaming their podcasts too8.00 Daniel discusses how people respond to their podcast shows streaming live8.30 Daniel points out what the time delay is for live streaming your podcast to listeners9.35 Daniel explains why live streaming actually improves your audience numbers11.00 How live streaming has benefited Daniel's podcast community11.50 The mistakes he has made live streaming14.40 Why Daniel thinks it is not only OK to make mistakes live streaming, but it actually benefits the listening experience15.00 How Daniel sets up his live streaming for listeners and viewers and the programs he uses to record and stream his podcasts, including the costs involved18.40 Why he publishes the audio, and not the live video footage to his podcast stream later19.50 What Daniel uses to record his live shows to his hardrive22.00 Advice Daniel has for newbie live stream podcast shows, and why not to use BlogTalkRadio if possible24.15 The best strategy for live streaming your podcast shows24.50 How Daniel sets up his podcast host media files27.15 Why your media file host needs will grow "exponentially" over the years, and why Libsyn is the best solution for this inevitable growthPLEASE REMEMBER TO USE DANIEL's Libsyn.com Discount Code Coupon "NOODLE" when you sign up for a new Libsyn hosting account trial29.30 Daniel's advice to set up a podcast show specifically for Bloggers who want to start a podcast from a Blogspot Blog or a Wordpress.com blog30.55 How podcasting has helped Daniel's career growth33.20 How bloggers he knows of have elevated their career and business with podcasting and why34.40 The different ways a podcaster can promote affiliate links from their podcast shows36.60 Why people respond to his "calls to actions" in his podcast shows39.24 SLIGHT TRANSMISSION LOSS (a few seconds only)40.00 Daniels talks about what he watches on his podcast show analytics and what he wants and expects to see -- and how he measures those results41.00 Why Daniel uses two analytic tools (neither of which are Feedburner)43.30 Why a podcast show about HIS "podcast show cover art" is a popular podcast show46.10 How your subscriber figure will relate to your actual weekly download figures48.00 Why you should write good "show notes"48.40 Why you need "calls to actions" to get people to subscribe to your podcast show

One of the greatest needs of our day is character and integrity. Daniel had both in a tough test of his life. What Daniel had, we need. Hear a timeless message from Pastor Mark Hartman as he begins this new message series.

*Episode outline* [01:30] Daniel’s background [03:39] How Daniel started out at Sendoso and what attracted him to the company [04:50] How Sendoso adapted their business strategy in response to the COVID-19 pandemic [06:48] The three most effective ways Sendoso engaged their customers during the pandemic [08:22] How Daniel approaches the challenge of keeping organized and keeping his teams aligned [10:05] How Sendoso prioritizes ICP accounts [11:40] How Daniel approaches partnership with the sales team [12:54] The importance of taking the time to establish the proper framework as an early stage company [15:22] The difference between Go-to-Market and Marketing [16:50] Daniel’s favorite creative campaigns and what makes a good campaign [20:07] What Daniel does outside of work to have fun [22:00] Daniel’s mentors and inspirations *Daniel’s Inspirations* Gwen Bailey-Harbour ( https://www.linkedin.com/in/gwen-bailey-harbour-a2657129/?trk=pub-pbmap ) Curtis O’Keefe Steve Rio Maria Pergolino ( https://www.linkedin.com/in/mariapergolino/ ) *Connect with Daniel* *LinkedIn* ( https://www.linkedin.com/in/danielfrohnen/ ) *Twitter* ( https://twitter.com/danielfrohnen )