Podcasts about Profit center

SummaryIn this episode of the e-commerce content creation podcast, Daniel discusses the importance of studio audits and the physical layout of studios in enhancing workflow efficiency. He introduces the concept of workshops aimed at improving digital workflows and emphasizes the need for identifying quick wins within studio processes. The conversation highlights the interdependence of studio workflows, the challenges of managing exceptions in production, and the critical role of documentation and last but not least, the importance of celebrating team wins and continuous improvement in studio operations.Key TakeawaysThe studio audit focuses on both physical layout and workflow.Internal tools can sometimes outperform external solutions.Physical space impacts digital workflow significantly.Workshops can help identify and improve digital processes.Quick wins are essential for team morale and efficiency.Studio workflows are highly interdependent and complex.Managing exceptions is crucial in production processes.Documentation is often lacking and relies on tribal knowledge.Celebrating wins boosts team motivation and recognition.Continuous improvement is key to operational success.CreditsHosted by: Daniel Jester - danieltjester.com

SummaryIn this episode of The E-commerce Content Creation Podcast, Daniel Jester and creative director/photo manager turned creative ops consultant Kelly Garthwait dive into a candid, exploratory conversation about authenticity in visual storytelling and the tensions introduced by AI and automation in creative roles. Their dialogue weaves through the influence of social media on brand identity, the importance of consistency in e-commerce visuals, the enduring value of printed photography, and how storytelling creates meaningful connections between brands and audiences.Key TakeawaysAuthenticity is more than aesthetics – it's about coherence, trust, and meaningful storytelling.Consumers can feel when something is off, even if they can't articulate it.A brand's inconsistent tone across platforms (e.g., social media vs. streaming ads) can erode trust and feel “two-timing.”Consistent product photography builds customer trust and reduces friction in the shopping experience.Even subtle mismatches in lighting, angles, or image quality can raise subconscious red flags.Daniel shared HauteLook's strategy of using coordinated color themes to maintain daily visual cohesion.AI can accelerate execution but cannot replace taste or vision.The most successful creative applications of AI come from teams who understand what good looks like and guide the tools accordingly.There's value in observing trends before overcommitting to tools with fleeting hype cycles.Storytelling provides the essential context that transforms content into connection.Visual narratives, recurring motifs, and Easter eggs (like Daniel's Signs of the Zodiac series) offer richer engagement.In-person experiences with printed photography or museum exhibits deepen emotional resonance far beyond screen-based consumption.There's a growing need to reinvest in creative direction as a function that ensures cohesion, especially in content-heavy environments.Creative leadership helps bridge the gap between fast execution (often with AI) and meaningful brand expression.Physical prints offer an emotional and sensory connection that screens can't replicate.Both Kelly and Daniel emphasized the power of printed art to evoke memory, emotion, and a sense of home.Tools like Zapier and automated workflows can relieve friction in production processes.The goal is not to remove creative roles, but to enable them by reducing logistical bottlenecks (like asset review and approvals).CreditsHosted by: Daniel Jester - danieltjester.com

Today I'm joined by Jimmy Douglas, CEO of Plug. We dive into why over half of dealers are missing an entire used segment, how two months on the lot is the tipping point for EV valuations, why dealers are shipping EVs an average of 800 miles — and much more. This episode is brought to you by: 1. Copart – Are you looking to expand your dealership's wholesale inventory? Finding front-line ready vehicles from finance, fleet, and rental consignors is now easier than ever. Copart Select gives you transparency that drives profitability and the assurance you need. Register as a Member to Get Started @ www.copart.com/doRegistration 2. Podium - With Podium's AI BDC, dealerships are seeing an 80% increase in after-hours appointments by handling leads 24/7. Instantly respond to inquiries, book test drives, and let your team focus on what matters: closing deals. Learn how Podium can help you sell more cars @ http://www.podium.com/car-dealership-guy 3. Plug – The only wholesale auction built for EV's, making used EV buying fast, transparent, and profitable. If your dealership is taking EV trade-ins you need to check out https://plug.vin/ Need help finding top automotive talent? Get started here: ⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠ Interested in advertising with Car Dealership Guy? Drop us a line here: ⁠⁠⁠⁠⁠https://cdgpartner.com⁠⁠⁠⁠⁠ Interested in being considered as a guest on the podcast? Add your name here: ⁠⁠⁠⁠⁠https://bit.ly/3Suismu⁠ Topics: 00:15 Why are EV trade-ins important? 03:09 How did you transition to Tesla? 04:45 Key lessons from Elon Musk? 08:33 Biggest secondary EV market challenges? 10:32 How charging networks impact value? 22:39 How does Trade Desk work? 26:53 What EV trends excite dealers? 32:11 Where is EV charging headed? 42:59 Hardest part of founding company? Check out Car Dealership Guy's stuff: CDG News ➤ ⁠⁠⁠⁠⁠https://news.dealershipguy.com/⁠⁠⁠⁠⁠ CDG Jobs ➤ ⁠⁠⁠⁠⁠https://jobs.dealershipguy.com/⁠⁠⁠⁠⁠ CDG Recruiting ➤ ⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠ My Socials: X ➤ ⁠⁠⁠⁠⁠x.com/GuyDealership⁠⁠⁠⁠⁠ Instagram ➤ ⁠⁠⁠⁠⁠instagram.com/cardealershipguy/⁠⁠⁠⁠⁠ TikTok ➤ ⁠⁠⁠⁠⁠tiktok.com/@guydealership⁠⁠⁠⁠⁠ LinkedIn ➤ ⁠⁠⁠⁠⁠linkedin.com/company/cardealershipguy⁠⁠⁠⁠⁠ Threads ➤ ⁠⁠⁠⁠⁠threads.net/@cardealershipguy⁠⁠⁠⁠⁠ Facebook ➤ ⁠⁠⁠⁠⁠facebook.com/profile.php?id=100077402857683⁠⁠⁠⁠⁠ Everything else ➤ ⁠⁠⁠⁠⁠dealershipguy.com⁠⁠⁠⁠⁠ This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Michael Aronowitz is the Senior Vice President of Revenue Growth at VXI Global Solutions. He is based in Miami, Florida. Mark Hillary called Michael to discuss the importance of turning contact centers from cost centers to profit centers, emphasizing the need for revenue generation through customer interactions. Michael highlights VXI's success in winning three Stevie awards for retention, win-back, upsell, and cross-sell. Michael stresses the significance of the human touch in customer interactions, leveraging AI for training and recruitment, and the importance of blending sales and service roles. He argues that companies should focus on driving revenue per interaction and maintaining customer loyalty through personalized service. Many business journals talk about turning the contact center into a profit center, but in this conversation Michael gives his thoughts on how to really make it happen... http://vxi.com/ https://www.linkedin.com/in/michael-aronowitz/

PreSales als Profitcenter: Zukunftsweisend oder absurd? Tim hat sich von der Community inspirieren lassen und wagt ein Gedankenexperiment, bei dem Jan eine wichtige Rolle spielt: Was wäre, wenn PreSales vom reinen Kostenfaktor zum aktiven Umsatztreiber werden könnte? Es geht um KPIs, Cashflow und konkrete Anwendungsfälle, wie technisches Sales Enablement aktiv Profit generieren kann. Du erfährst, wo schon heute Umsätze möglich sind, welche Rolle Attribution spielt und warum zu viel Ownership auch gefährlich werden kann. Ein Gedankenexperiment mit vielen Aha-Momenten und klaren Impulsen. ----------

SummaryIn this episode of the E-commerce Content Creation Podcast, host Daniel Jester discusses treating in-house studios as media companies. He emphasizes the need for organizational respect, investment in creative teams, and the complexity of media production processes. Daniel shares insights from recent workshops and highlights the challenges faced by studio teams, including ad hoc requests and sample management issues. He advocates for a shift in mindset towards recognizing the strategic value of creative teams in e-commerce operations.Key TakeawaysEvery company with an in-house studio operates as a media company.In-house studios need robust support and workflows.Creative teams are essential for e-commerce success.Organizational respect is crucial for studio efficiency.Ad hoc requests can disrupt production processes.Sample management is vital for studio operations.Investment in creative teams leads to better outcomes.Understanding the complexity of media production is key.Protecting production time enhances efficiency.Shifting mindsets towards in-house studios is necessary.CreditsHosted by: Daniel Jester - danieltjester.com

Den Service zum erfolgreichen Geschäft machen - wie das gehen kann, darüber spricht KVD-Redakteur Michael Braun in dieser Folge mit Björn Stemmermann, Geschäftsführer der Seco Kältetechnik GmbH, und Ingo Meyer, Lead Consultant bei FLS - FAST LEAN SMART als Teil der Solvares Group. In dem launigen Gespräch tauchen wir ein in die spannende Welt der Serviceoptimierung und beleuchten, wie Unternehmen Serviceangebote erfolgreich zu einem Profitcenter entwickeln können - ganz konkret am Beispiel der Seco Kältetechnik, die eine umfangreiche Transformation in der Service-Organisation hinter sich hat. Gemeinsam diskutieren sie: - Die Ausgangssituation bei Seco und den Anstoß zur Transformation des Servicebereichs - Die Suche nach passenden Lösungen - Die Entwicklung der Zusammenarbeit zwischen Lösungsanbieter und -anwender - Herausforderungen, denen Anbieter und Anwender im aktuellen Marktumfeld begegnen - Perspektiven und Pläne für die zukünftige Weiterentwicklung des Servicegeschäfts Beide Experten reden ganz offen und liefern inspirierende Einblicke und praxisnahe Tipps zu den Erfolgsfaktoren im modernen Servicegeschäft.

In this episode of Corporate Treasury 101, we dive into the evolving role of corporate treasury and explore how it can shift from a traditional cost center to a strategic business partner. Our guest, Kurt Smith, Director at Marengo Capital and Vice President of the Australian Corporate Treasury Association, shares actionable insights on how treasury teams can move beyond operational functions and start driving enterprise value. We explore how treasurers can help define risk appetite, optimize capital allocation, and influence key business decisions. From understanding the strategic importance of metrics like ROIC and WACC to navigating internal relationships and regulatory discussions, this episode is packed with practical advice for any treasury professional looking to elevate their impact.Kurt Smith draws from decades of experience in fund management, derivatives trading, and treasury consulting to explain how corporate finance teams can move upstream in the value chain. He breaks down what it means to be a strategic treasurer, how to optimize working capital through better cash conversion cycles, and why financial acumen should be embedded across treasury teams. We also discuss the state of treasury in Australia, how ACTA supports professionals through networking and education, and how treasurers can embrace AI to free up time for higher-value work.What You'll Learn in This EpisodeHow to reposition treasury from a cost center to a value-adding business partnerThe importance of aligning treasury with enterprise risk appetite and capital allocationWhy understanding ROIC and WACC is critical for measuring impactHow to improve working capital through smarter cash conversion and internal advocacyReal-world examples of building treasury influence through operational and regulatory engagementHow ACTA is raising the bar for treasury professionals in AustraliaWhere AI fits into the future of strategic treasuryEpisode Breakdown & Timestamps[00:00] – Introduction & AFP Partnership ($100 Off CTP Certification)[01:00] – Kurt Smith's Background and Role at ACTA[03:03] – What Treasury Departments Typically Focus On[04:39] – Core Treasury Functions: Cash, Risk, and Funding[06:15] – From Cost Center to Value Creation Unit[09:12] – Defining and Influencing Risk Appetite[13:36] – Operational vs. Strategic Treasury[17:28] – KPIs that Matter: ROIC, WACC, and Enterprise Risk[20:59] – Turning Treasury into a Profit Center[26:00] – Strategic Cash Flow Management & Internal Advocacy[30:37] – Case Study: Streamlining Insurance with Tech[34:51] – Cash Conversion Cycle and Working Capital Optimization[41:50] – Creating a Competitive Internal Market for Capital[46:00] – Real-Time Cost of Capital: Why Treasury Should Own It[55:00] – Treasury in Australia: Opportunities & Challenges[01:03:00] – ACTA's Role in Supporting Treasury Professionals[01:10:00] – AI, Digital Tools & the Future of Strategic Treasury[01:24:48] – Final Thoughts & How to Connect with KurtFollow our guest Kurt Smith:LinkedIn: https://www.linkedin.com/in/kurt-smith-phd-97053515/ Website:

SummaryIn this episode, Daniel Jester is joined by studio operations and photography manager Brent Maynard, who shares stories and insights from his unique experience managing photo studios for a major pet brand. Brent dives into the complexities of working with animal talent, from cats and dogs to guinea pigs, birds, and even cockroaches, and explains the specialized studio workflows required to keep animals, handlers, and crew safe and productive. He and Daniel talk about their shared love of optimizing studio layouts, reflect on the importance of removing obstacles for creative teams, and explore how the presence of animal talent transforms everything from set design to crew behavior. It's a fascinating look at the intersection of operational excellence and animal chaos, with a few screaming guinea pigs along the way.Key TakeawaysAnimal talent adds layers of complexity to studio operations, requiring specialized workflows to ensure safety and smooth production.Studio layout changes can significantly improve efficiency, even without new investments. Small shifts in shelving and table placement led to measurable productivity gains in Brent's previous roles.Brent's approach emphasizes reducing physical strain and mental load on creative teams, which often results in better output and less burnout.Studios working with animals must prioritize safety above all else, including airlock-style door systems, species separation, and cautious scheduling.Pet behavior affects production. Even subtle stress signals can compromise a shoot, which is why the pet team plays a critical role in monitoring and interpreting animal body language.Noise and tension on set can disrupt animal performances, so maintaining a calm and low-stress environment is essential for success.The pet team serves as both handler and advocate, ensuring that animals are safe, comfortable, and not being pushed beyond their limits.Animals with professional experience are more predictable, but many shoots also involve non-working pets, which require more patience and flexibility.Unusual animal talent like birds, guinea pigs, and even cockroaches come with highly specific needs. Guinea pigs may scream, birds may curse, and fish are generally not worth the risk due to their fragility.Brent is passionate about studio operations and finding thoughtful, efficient solutions. His experience with complex sets and talent makes him a valuable resource for any production team.CreditsHosted by: Daniel Jester - danieltjester.com

On this episode Joe Woodard speaks with Deb Defer, Director of CAS Consulting at Woodard, about how firms can turn client onboarding from a loss leader into a profitable, strategic phase of their CAS engagements. They explore pricing structures like evergreen retainers, volume-discounted cleanups, and onboarding fees to ensure firms aren't losing money or undervaluing their services. The episode is packed with actionable advice for firms of all sizes looking to boost MRR and avoid getting stuck in once-a-year cleanup chaos. Thank you to our show sponsor, Bill — your financial operations platform.Bill is the intelligent way to create and pay bills, send invoices, manage expenses, control budgets and access the credit your business needs to grow, all in one platform. Learn more about the show and our sponsors at Woodard.com/podcast

SummaryIn this episode of the E-commerce Content Creation Podcast, Daniel dives deep into the topic of Digital Asset Management (DAM) systems, exploring their importance yet lack of widespread adoption in the E-commerce space. He discusses the differences between cloud storage solutions and DAM systems, emphasizing the need for metadata, version control, and user permissions. Daniel also highlights the challenges of managing assets at scale and the necessity of having a structured workflow. He concludes by encouraging listeners to evaluate their current asset management practices and consider the benefits of implementing a DAM system.Key TakeawaysDAM adoption is still relatively low in eCommerce.Cloud storage tools can become chaotic as assets scale.Metadata is crucial for effective asset management.Version control helps track asset iterations and approvals.User roles in DAM systems provide granular access control.Integration with other systems enhances DAM functionality.Scalability is a key factor in choosing a DAM system.Evaluate your team's ability to find assets efficiently.Consider the governance of your digital assets.Stockpress offers a user-friendly DAM solution.CreditsHosted by: Daniel Jester - danieltjester.com

SummaryIn this episode of the Ecommerce Content Creation Podcast, host Daniel Jester discusses the evolving landscape of e-commerce content creation, focusing on the integration of 3D modeling and AI technologies. He explores how these advancements can transform content production, enhance customer experiences, and contribute to sustainability efforts. Daniel emphasizes the importance of understanding customer trust and strategic considerations when adopting 3D technologies, ultimately advocating for a shift towards digital twins and innovative content strategies.Key Takeaways3D modeling is becoming increasingly relevant in e-commerce.AI tools can significantly reduce the cost and time of creating 3D models.Digital twins of products can streamline content production processes.Sustainability is a key benefit of adopting 3D technologies.Customer trust plays a crucial role in the success of new content experiences.The transition to 3D can be gradual, allowing for testing and adaptation.Strategic planning is essential for successful 3D adoption.3D models can enhance marketing efforts through personalized content.The technology for 3D modeling is now scalable and accessible.CreditsHosted by: Daniel Jester - danieltjester.com

SummaryIn this episode of the eCommerce Content Creation Podcast, Daniel reflects on his personal and professional challenges over the past year, including feelings of burnout and uncertainty in the creative industry. He discusses the impact of these experiences on his work and the podcast, expressing gratitude for the support he has received from friends and colleagues. The episode also covers recent industry news, including Creative Force's acquisition of SpinMe and H&M's new AI initiatives. In this conversation, Daniel explores the potential of 3D product rendering as a transformative tool in product imaging. Daniel also shares his personal job search journey and career aspirations, emphasizing the importance of community and support during transitions.Key Takeaways1. Burnout and Honest ReflectionDaniel opens up about severe burnout in 2024, especially in the latter half of the year. He describes it not just as being tired of work, but a profound experience of anxiety that affected his ability to do even basic tasks—like scheduling podcast guests. His honesty about this period is a core theme of the episode.2. Challenges of Freelance LifeAfter leaving Creative Force, Daniel attempted to build a freelance consulting and photography business, but struggled with the business side—timing, invoicing, lead generation, and sustainability. Despite having meaningful projects, the inconsistency of work and cash flow took a toll, both mentally and financially.3. Industry Uncertainty and Shifting CadenceHe reflects on how creative production has changed post-COVID, with traditional seasonal patterns and reliable busy periods now disrupted. Studios no longer have predictable workflows or planning cadences, making it harder for professionals to know when to expect work—or prepare for downturns.4. Gratitude for Supportive CommunityDaniel expresses deep appreciation for the friends, colleagues, and partners who supported him during this difficult time. He calls out people like Kowser Ahmed (The KOW Company), Ian Parkes (Stockpress), Bimi Ibok, and others who provided not only work opportunities but emotional support and career advice.5. Industry News – Creative Force Acquires SpinMeHe discusses Creative Force's acquisition of SpinMe after the latter entered administration. He speculates on what that might mean for SpinMe customers and offers his own services to help studios navigate that transition.6. Mixed Feelings About AI in Content CreationDaniel unpacks his reactions to the rise of AI in eCommerce photography—specifically the use of digital twins of real models (e.g., H&M's recent announcement). While he sees the potential value, he also voices concern about job loss for stylists, models, and creative professionals, and urges the industry to approach these changes thoughtfully.7. Continued Passion for 3D and Creative TechnologyDespite his challenges, Daniel remains excited about 3D product rendering. He sees it as a promising tool for sustainable, scalable eCommerce content creation—particularly because it allows studios to generate high-quality assets from existing imagery without physical reshoots or shipping products across the globe.CreditsHosted by: Daniel Jester - danieltjester.com

Marjorie Moore, Executive Director of Voyce & Co-Chair for the Alliance, Michelle Gralnick join Megan Lynch in-studio following the release of their latest report that highlights chronic under-staffing, financial mismanagement, and systemic failures in the Missouri's nursing homes.

The shared services model has typically been one of cost-savings, with organizations saving millions of dollars by offshoring work to low-cost locations. However, as the model has become more mature, creating dramatic cost-savings becomes more difficult – as the changes that produce results (such as standardization and centralization) have already been done. At the same time, many organizations are looking to their shared service centre to provide additional value, this can come through data-backed insights, taking on new-services or driving revenue – which is what we are going to talk about in this episode of the podcast! Joining SSON on the podcast is Priyanka Grover, Go to market lead for Recievables Automation at FIS. Priyanka will share her insight into how you can drive revenue, combat fraud and enable cost-savings via AI and process improvement.  For more great content from FIS see below: Podcast: Future of O2C Trends & Insights Whitepaper: The Definitive Guide to Choosing Customer to Cash Software Market Report: Future of O2C Insights & Trends

„Mit Veränderungen positiv umgehen: Das ist der Kern resilienter Marketingorganisationen.“ Doch wie wird man als Unternehmen oder Agentur wirklich resilient? Wie schafft man es, vom Reflex zur Reflexion zu kommen? Genau darüber spricht Kim Alexandra Notz in der neuen Folge von #WhatsNextAgencies mit Sebastian Vieregg, Sr. Head of Consultancies & Tech Partners bei Google. Sebastian macht klar: Resilienz ist keine Reaktion auf Krisen, sondern ein Mindset. Es geht darum, Veränderungen zu antizipieren, Chancen zu erkennen und Strukturen zu schaffen, die Flexibilität ermöglichen. Besonders spannend wird es, wenn er über Agenturen spricht. ‚Sie müssen proaktiver werden, Kund*innen herausfordern und technologische Disruptionen als Chance statt als Bedrohung sehen,‘ betont er. Aber es geht um mehr als das: Wie wird Marketing vom ‚Cost Center‘ zum ‚Profit Center‘? Welche Rolle spielt Künstliche Intelligenz dabei? Und warum ist es so entscheidend, dass CFOs endlich verstehen, welchen Wert Marketing für das Unternehmen liefert? Sebastian teilt Einblicke aus seiner Arbeit mit führenden Playern und erklärt, wie datengetriebene Entscheidungen und klare Ziele den Unterschied machen. Diese Episode zeigt, warum technologische Kompetenz genauso wichtig ist wie Mut zur Veränderung – und warum diejenigen, die den Wandel aktiv gestalten, nicht nur Schritt halten, sondern die Zukunft dominieren.

In dieser Episode spricht Susanne, Gründungsmitglied und treibende Kraft des Bundesverbandes für Employer Branding, Personalmarketing und Recruiting, über die Evolution des Employer Brandings in den letzten zwei Jahrzehnten. Sie teilt inspirierende Geschichten, wie Unternehmen Mut und Kreativität eingesetzt haben, um authentische Arbeitgebermarken zu schaffen – und wie sich Employer Branding als unverzichtbares Profitcenter etabliert. Susanne gibt Einblicke in die Bedeutung von Vielfalt in Unternehmen und warum eine bunte und inklusive Unternehmenskultur nicht nur moralisch, sondern wirtschaftlich entscheidend ist. Außerdem diskutieren wir, warum Trial-and-Error-Ansätze in Deutschland mehr Raum bekommen müssen und wie Unternehmen den Mut finden, Neues auszuprobieren. Mehr zu Susanne und Queb: https://www.linkedin.com/in/susanne-h%C3%BCsemann/ https://www.linkedin.com/company/queb-bundesverband/ https://www.queb.org/ Paul's Job: ⁠https://paulsjob.ai/⁠ ⁠https://www.instagram.com/paulsjob/⁠ ⁠https://www.linkedin.com/company/paulsjob/⁠ https://www.youtube.com/@paulsjob/featured HR Visionaries International: https://open.spotify.com/show/2uwo54DBhRdeVdmqKocnXT?si=54383b1a24af4ac2 https://podcasts.apple.com/de/podcast/hr-visionaries-international/id1711042208 https://www.youtube.com/@paulsjob/featured

SummaryMark Stocker is Senior Creative Manager for The Very Group, a collection of high volume retail brands based in Liverpool England. Mark was a speaker at the Henry Stewart Photo Studios Ops Forum back in October of 2021 and we invited him on this episode to discuss how the proverbial pendulum needs to (and is!) swing away from the lowest cost per shot possible, to a true strategic consideration capable of driving revenue in a more direct way. After all, it is the creative teams and the solutions they develop that will change the way we buy and sell digitally. Key TakeawaysIf there were a pendulum, with one side being "Profit Center" and the other side was "Cost Center" for Creative Production at any brand or retailer, the pendulum is probably headed to profit center. That means more investment in creative teams  and creative strategy, and moving away from the pursuit of lowest cost per shot.The time is now to focus on investing quality of creative.  The pandemic has forced to embrace EXTREME change in our processes and goals. We can save money now with our eyes closed.The power of the creative mind doesn't need to actually click the button to create. It will be todays photographers and stylists that will enable the next revolution of media and e-commerce creative.Investing in spaces is important to investing increasing quality.Links & ResourcesMark on LinkedInThe Very Group on LinkedInCreditsProduced by: Creative Force - creativeforce.ioEdited by: Calvin Lanz Sound - clsound.netHosted by: Daniel Jester - danieltjester.com

Podcast Episode 230 of the Make Each Click Count Podcast features Maidre & Helen Paas, the founders of H2 Resolve, an expert consultancy focused on transforming customersupport from a cost center into a true growth engine. With their extensive experience, they share insights on effective hiring strategies, the rise of remote work, and the integration of AI in customer support. The Helens also dive into the importance of impactful support audits, cost-effective training programs, and strategies to scale support teams. Whether you're looking to enhance customer experience or drive growth through exceptional support, this episode is packed with actionable advice you won't want to miss. Stay tuned for a wealth of knowledge from Helen and Helen on making every click count in customer support.Learn more: WebsiteHelen MaidreHelen PaasABOUT THE HOST:Andy Splichal is the World's Foremost Expert on Ecommerce Growth Strategies. He is the acclaimed author of the Make Each Click Count Book Series, the Founder & Managing Partner of True Online Presence, and the Founder of Make Each Click Count University. Andy was named to The Best of Los Angeles Award's Most Fascinating 100 List in both 2020 and 2021.New episodes of the Make Each Click Count Podcast, are released each Friday and can be found on Apple Podcast, iHeart Radio, iTunes, Spotify, Stitcher, Amazon Music, Google Podcasts and www.makeeachclickcount.com.

Dr. Beckett and Rich Klein delve into the unique aspects of the sports card industry, profit centers, and the challenges of balancing overhead and sales-oriented divisions. The conversation highlights the importance of understanding direct and indirect costs, the intricacies of making internal departments profitable, and the broader industry trends. They also touch upon Beckett's past business decisions, the impact of a changing market, and potential future growth strategies. Additionally, the episode covers the successes and strategies of industry players like Topps, Panini, Upper Deck, Heritage Auctions, and COMC.    00:37 Scaling Business: Challenges and Strategies 01:21 Profit Centers and Cost Allocation 03:39 Variable Costs and Economies of Scale 06:08 Public vs. Private: Funding and Expansion 07:53 Leadership and Company Culture      

In this episode of The Brand Called You, Jay Jain, Co-Founder, of Astute Group, discusses his 30-year entrepreneurial journey from starting in his family's traditional business at age 14 to pioneering mobile and digital innovation. He shares how he and his brother disrupted the value-added services market. Jay explains his approach to building successful teams in tier-2 cities, emphasizing respect and talent development. He discusses the critical role of mentorship in risk management and scaling decisions, drawing insights from both modern business practices and ancient wisdom. Jay also shares his philosophy of balancing the three Ps - Professional, Personal, and Parivaar (family) life. About Jay Jain Jay Jain is the Co-Founder, of Astute Group. He is also the President of TiE Madhya Pradesh. Jay has founded 14 companies across mobile and IOT in various sectors including IT, Digital Content, Mobile Apps Product Portfolio, and FinTech. --- Support this podcast: https://podcasters.spotify.com/pod/show/tbcy/support

Welcome to the audio edition of the weekly Car Dealership Guy Newsletter! Today's big story: Is this the next big profit center in used cars? This episode is brought to you by: The Auto Hauler Exchange has revolutionized the way vehicle haulers and vehicle shippers collaborate. The Exchange is the first digital marketplace of its kind in the vehicle logistics industry. Learn more @ https://hubs.ly/Q02NJdZ80 Check out Car Dealership Guy's stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs ➤ https://jobs.dealershipguy.com/ CDG Recruiting ➤ https://www.cdgrecruiting.com/ My Socials: X ➤ https://www.twitter.com/GuyDealership Instagram ➤ https://www.instagram.com/cardealershipguy/ TikTok ➤ https://www.tiktok.com/@guydealership LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/ Threads ➤ https://www.threads.net/@cardealershipguy Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

This episode of the Convergence Podcast takes an in-depth look at the transformative journey of Doug Kramon, a leader in customer-centric innovation at ESPN Disney. Building on last week's exploration of his ethnographic approach to customer care, Doug dives into the groundbreaking technologies and strategies his team uses to enhance fan loyalty and generate revenue. From leveraging generative AI to create empathetic and efficient customer interactions to transitioning customer care teams from cost centers to profit centers, this conversation is packed with actionable insights. Ashoke and Doug also discuss how customer feedback drives product innovation, the importance of integrating AI into human workflows, and how businesses can achieve long-term fan engagement. Plus, Ashoke reflects on his own career in customer engineering and shares 11 practical tactics to redefine care teams as growth leaders within your organization. Inside the episode… • How Doug Kramon and ESPN use generative AI to enhance customer empathy while improving efficiency. • The catharsis scoring model: what it is and how it delivers actionable data. • Transitioning customer care teams from cost centers to profit centers through cross-selling and upselling. • Real-life examples of using customer feedback to improve product design and reduce care team workload. • The importance of segmenting and understanding your audience for tailored fan experiences. • Doug Kramon's take on the elegance of product design, featuring his favorite e-scooter innovations. • Ashoke's 11 key strategies for transforming care teams into profit centers. • How long-term roles in customer engineering can shape a career in strategy and product management. Mentioned in this episode • Generative AI applications in customer service • The “Spire” or “Right” model for agent productivity • Pure e-scooters and their link to Formula 1 innovation • ESPN+ and personalized fan content • Tools like Google Cloud Platform and Vertex AI Unlock the full potential of your product team with Integral's player coaches, experts in lean, human-centered design. Visit integral.io/convergence for a free Product Success Lab workshop to gain clarity and confidence in tackling any product design or engineering challenge. Inside the episode... Subscribe to the Convergence podcast wherever you get podcasts including video episodes to get updated on the other crucial conversations that we'll post on YouTube at youtube.com/@convergencefmpodcast Learn something? Give us a 5 star review and like the podcast on YouTube. It's how we grow.   Follow the Pod Linkedin: https://www.linkedin.com/company/convergence-podcast/ X: https://twitter.com/podconvergence Instagram: @podconvergence

On this episode, Jennifer McIver, Associate Director of Legal Operations & Industry Insights, is joined by Jim Michalowicz, Sr. Manager of Legal Operations Business Performance at TEConnectivity.This episode offers valuable insights into the intersection of law and business, providing how the practical application of business principles can shift the value proposition of the legal department to become the protector of assets.Both participants discussed the importance of enhancing productivity and driving growth in legal departments by transforming them from cost centers to profit centers. They highlighted the crucial role of leadership support in fostering innovation and shared strategies to market the legal department through use of productivity-based KPIs, as well as leveraging data to create productivity-based legal fee arrangements.

Imagine a world where you sign up to work with a company that promises to help you drive revenue and you never pay them a dollar–rather, they pay you. This was the dream of Max Shauff when he created LineLeap, an app that helps bars, nightclubs, and venues capitalize on the existing demand from their patrons. Today we sit down with Max and his colleague Tom Tolbert to discuss how this small startup has grown to over 500 venues, gained over one million users, and how their platform can add overhead free dollars to your bottom line.  For more information about LineLeap and to earn $500 per venue referral, visit ⁠https://www.lineleap.com/⁠. ___________________________________________________ Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. We have a lot more content coming your way! Be sure to check out our other content: Yelp for Restaurants Podcasts Restaurant expert videos & webinars

BlueCollar.CEO –Brigham Dickinson is the Founder and President of Power Selling Pros, a leader in customer service and call handler training. As a CSR coach, he has coached over 900 CSRs in the US, Canada, and Australia. Brigham is also the author of Pattern for Excellence, Something to Give, and Patterned after Excellence.In this episode, Ryan and Brigham discuss CSR coaching and training, including why you shouldn't give your CSR team sloppy seconds on bagels.Blue Collar CEO is a podcast that is all about helping you build a better, more profitable, more sustainable & kick-ass home service business. Join Levergy® CEO Ryan Redding each week who will be joined by industry experts who will break down their success stories and give their best-kept secrets for industry domination. You do not want to miss it! Learn more at https://www.bluecollar.ceo/, or https://www.levergy.io.

Subscribe to Our Conscious Commerce Newsletter:Stay updated with the latest insights and tips by subscribing to our newsletter here: https://subscribe.2xecommerce.comShownote available on: https://2xecommerce.com/podcast/ep455/In this episode of the 2X eCommerce podcast, host Kunle Campbell delves into operational efficiency for scalable eCommerce businesses. The discussion covers the pros and cons of warehouse fulfillment vs. third-party logistics (3PL), offering insights into choosing the right 3PL partner. The episode also explores supply chain optimization, highlighting supplier sourcing, inventory management, and diversification. Automation is emphasized, with tips on automating inventory, order management, customer service, returns, supplier databases, and shipping processes. Outsourcing non-core tasks like customer service and financial management to third-party providers is recommended to focus on growth. Overall, the episode provides actionable strategies for improving profitability and scaling sustainably.(00:00) - How to Turn Your eCommerce Operations into a Profit Center → Kunle Campbell (00:14) - Introduction (01:56) - Warehouse vs. 3PL: Choosing the Right Fulfillment Strategy (04:13) - Selecting the Perfect 3PL Partner (06:08) - Boost Your Visibility with Reviews.io (08:12) - Mastering Supply Chain Optimization (11:09) - Harnessing Automation for eCommerce Success (14:50) - Outsourcing Non-Core Tasks for Growth (15:40) - Conclusion and Key Takeaways Connect with 2X eCommerce:Website: 2X eCommerce Website → https://2xecommerce.com/podcast/Instagram: 2X eCommerce Instagram → https://www.instagram.com/2xecommerce/Twitter: 2X eCommerce Twitter → https://twitter.com/2XeCommerceYouTube: 2X eCommerce YouTube → https://www.youtube.com/@2XeCommerce/Get a Copy of Kunle's BookElevate your e-commerce game with Kunle Campbell's book, "E-Commerce Growth Strategy: A Brand-Driven Approach to Attract Shoppers, Build Community and Retain Customers." Discover practical strategies and insights to boost your e-commerce growth.Buy on Amazon → https://amzn.to/3ybY6WSBuy on Walmart → https://bit.ly/3swOuDeBuy on Kogan Page → https://bit.ly/44DylLnBuy on Barnes & Noble → https://bit.ly/3Pgd4B4Buy on WHSmith → https://bit.ly/4bfr9r3Sponsors:This episode is proudly brought to you by:1️⃣ ShipAccel↳ ShipAccel helps eCommerce operators streamline their entire shipping process, saving time and money. With ShipAccel, you can lower your shipping costs by accessing better carrier rates, track and analyze all of your shipments with powerful insights, and automate your workflows to focus more on growing your business. Whether you're handling thousands of orders or just getting started, ShipAccel scales effortlessly with your business. Simplify shipping, save on costs, and deliver faster with ShipAccel.Head over to ShipAccel.com to find out more2️⃣ REVIEWS.io↳ Drive Sales & Reduce Marketing Spending with REVIEWS.ioREVIEWS.io offers an affordable, all-in-one platform for collecting and displaying customer reviews. It's easy for you to set up and simple for your customers to leave reviews, helping you boost both trust and conversions from anyone discovering your brand on Google.With REVIEWS.io, you can increase your Google conversions by up to 26%, improve click-through rates, and lower your ad costs—all with a platform built for busy eCommerce operators like you.To find out more, head over to Reviews.ioGet 10% off your first year—mention ‘2x eCommerce' when you sign up.New customers only. Terms and conditions apply.Creators & Guests Kunle Campbell - Host

Real estate can generate income in various ways, which you may not be fully aware of. Let me explain how properties can be profitable and enhance your understanding of what your investment truly signifies.

Streaming costs are spiraling, but Amazon's secret fees are the real eye-opener. What started as a simple $79 Prime membership has ballooned into a $22 billion profit machine — without most people even realizing it.

Implementing The 5 A's of Successful Customer Engagement  Shep Hyken interviews Brett Frazer, co-founder of Service Matters, LLC and the author of Your Hidden Profit Center: Mastering the Five A's of Successful Customer Engagement. He talks about shifting customer service from a cost center to a value center and outlines the 5 A's framework  for adding value to every customer engagement.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How has the perception of customer service evolved from being seen as a cost center to being recognized as a profit center?  What are the potential long-term effects of prioritizing cost reduction in customer service?  Why should companies focus on aligning with customers on the desired outcome rather than just providing a direct solution?  Why is it crucial for customer service initiatives to gain buy-in and support from key organizational stakeholders and leadership?  How can organizations best empower customer support agents?  Top Takeaways:    Customer service has evolved from being  a cost center to a hidden profit center. Focusing  on reducing investment in good customer experiences has  a long-term negative impact on customer loyalty and profitability.    Brett shares The 5 A's of Successful Customer Engagement.    Acknowledge - Acknowledgment is about empathy and addressing the customer's emotional needs. Acknowledge the customer as a person, their relationship to the company, and the problem and solution they seek.     Align - Listen, troubleshoot, and collaborate with the customer to reach the outcome that they are trying to achieve.    Assist - Provide the most appropriate options for the customer that are personalized to the situation that they are in.     Advise - Enable and empower your agents with knowledge and data about the customer so they can provide insights that add value.    Ask - Ask for revenue, actions, and information, and create awareness to increase the customer's lifetime value.    If you can't get leadership and key stakeholders behind the transformation of your organization's customer service and experience, it's not going to work.     The focus should not only be on providing immediate assistance but also on building long-term relationships with customers. Customer service is an opportunity to add value that creates customer loyalty and can significantly impact the organization's bottom line.    A great customer relationship hinges on understanding the customer's needs, empathizing with their situation, providing tailored solutions, and proactively seeking opportunities to add value to the customer experience.    Plus, Brett shares more tips and strategies from his book, Your Hidden Profit Center: Mastering the Five A's of Successful Customer Engagement, to  help your organization save time and increase profits. Tune in!  Quote:   "Over the years, customer service has been considered a cost center. The focus was on how we could make customer service as cheap and as quick as possible. This mindset takes away from the intent of customer service and support, which is to provide a great experience to keep your customers coming back."    About:     Brett Frazer is a thought leader and expert in customer service and contact centers. He is the co-founder of Service Matters, LLC, and the author of Your Hidden Profit Center: Mastering the Five A's of Successful Customer Engagement.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Yes, customer success should be a profit center. But for many companies, it's just not.In this episode, we discuss why that's the case - and why it's not just a quick fix. We do share some tips to make it a profit center though.(00:00) - Introduction (03:01) - Challenges in Customer Success (05:18) - The Reality of Upselling (08:22) - Cultural Differences in Sales (11:37) - Strategies for Effective Upselling (14:37) - Do you have GTM fit? (24:13) - Real examples ***Connect with us

Many agency leaders view reports as a necessary evil, but when done right they can actually become an important contributor to profits.

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Fred Beans, owner of Fred Beans Auto Group where we discuss: his iconic career in the car business, wealth-building tips from Warren Buffet, the journey from farmhand to dealership mogul, his succession plan, and much more. This episode of the Car Dealership Guy Podcast is brought to you by: OPENLANE - The world's best online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes. New to OPENLANE? Sign up now and receive a $350 buy fee credit. Learn more at https://www.openlane.com/ Uber for Business - With Central, you can request a ride on behalf of your customers even if they don't have the Uber app. If you're ready to reduce the costs associated with maintaining shuttles and limit the liability of loaner vehicles, it's time to partner with Uber. Visit http://t.uber.com/CDGauto today  Car Dealership Guy News - The #1 source for concise and unbiased car industry news. Stay informed with the most relevant and interesting stories by visiting https://news.dealershipguy.com/ Interested in advertising with Car Dealership Guy? Drop us a line here Interested in being considered as a guest on the podcast? Add your name here Topics: (00:00:00) - Intro (00:00:50) - Fred's background and career (00:04:00) - What was the industry like back in the '60s and '70s? (00:06:56) - How have you reinvested your wealth over your career? (00:09:27) - What has the learning curve been like over your career? (00:10:31) - What does your business look like today? (00:11:52) - How did you approach growing your business? (00:15:55) - What does your daily regimen look like? (00:19:45) - Has the car business meaningfully changed over the past 30 years? (00:22:30) - What led you to build your parts department? (00:27:53) - How do you think about the future of dealerships? (00:29:50) - Have you ever thought about divesting? (00:30:45) - What does your succession plan look like? (00:32:27) - What's your advice to up-and-comers? (00:33:34) - What brands are you bullish on? (00:35:11) - Was life better 50 years ago? (00:37:24) - What are the biggest customer pain points today? (00:40:00) - Parenting (00:44:15) - Floor plans (00:46:41) - How do you approach business opportunities at your scale?  (00:49:48) - Questions for Yossi (00:52:24) - Growing by staying small (00:53:23) - What are the first four pieces of information you would ask for if you took on an underperforming store? (00:56:47) - What message do you want to leave? Check out Fred Beans Auto Group here. Check out Car Dealership Guy's stuff: CDG News - https://news.dealershipguy.com/ CDG Jobs - https://jobs.dealershipguy.com/ Instagram - https://www.instagram.com/cardealershipguy/ TikTok - https://www.tiktok.com/@guydealership X - https://x.com/GuyDealership LinkedIn - https://www.linkedin.com/company/cardealershipguy/ Everything else - dealershipguy.com This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Next in Media spoke with Michael Krans, VP Macy's Media Network, about his recent move from Walmart, how he's trying to evangelize an ad sales ulture inside a giant shopping organization, and why he's not worried about retail media saturation. Takeaways• Macy's Media Network is recognized as a growth area in the business, generating significant revenue and offering real-time, transparent measurement and reporting.• The retail media landscape is evolving and changing rapidly, with a growing number of retail media networks. Collaboration and sharing best practices among competitors can lead to collective growth and improvement.• Shifting the mindset of vendors to see retail media networks as strategic media partners is a challenge, but it is crucial for long-term success.• Measurement and analytics play a vital role in driving performance and optimizing campaigns. The ability to provide closed-loop, omni-level reporting is a competitive advantage.• CTV is an effective upper-funnel tactic that can have a halo effect on other advertising channels. The focus is on reaching addressable audiences and driving overall sales impact.• The integration of retail media planning and buying with other marketing functions is a positive trend, allowing for a holistic approach to media spend and better collaboration within organizations.• The future of retail media includes exploring new opportunities for in-store advertising, such as digital screens and audio, to enhance the customer journey and complete the omnichannel experience. Guest: Michael KransHost: Mike ShieldsSponsored by: AcastProduced by: Fresh Take

Turning a Customer Service Cost Center into a Profit Center Host: Marcia Riner, CEO & CFP of Infinite Profit Guest: James O'Brien, Co-Founder and CEO of Ducky Introduction: In this episode of "Profit with a Plan," Marcia Riner dives into the transformative power of turning your customer service department from a cost center into a profit center. Joining her is James O'Brien, co-founder and CEO of Ducky, an AI customer support company. James shares his insights on leveraging customer interactions to drive revenue and create loyal advocates for your brand. Key Topics Covered: 1. The Problem with Traditional Customer Service: Many businesses view customer service as a necessary expense. The frustration of investing resources into a service that doesn't seem to pay off. How customer service can become a roadblock to growth. 2. Transforming Customer Service: James O'Brien shares game-changing strategies to shift the perspective from cost center to profit center. Leveraging customer interactions to drive revenue. Creating loyal advocates for your brand. 3. The Role of AI in Customer Service: Introduction to Ducky, an AI customer support company. How AI can augment human capacity rather than replace it. Specific examples of how Ducky integrates with existing systems like Zendesk. 4. Practical Steps to Improve Customer Service: The importance of asking customers for feedback on their preferred interaction methods. Automating repetitive tasks to free up time for more strategic activities. Using AI to improve the efficiency and effectiveness of customer service representatives. 5. Enhancing Customer Retention: The value of retaining customers over acquiring new ones. The role of customer service in building long-term customer relationships. Strategies for upselling and cross-selling to existing customers. 6. Implementing AI Solutions: The simplicity of integrating AI tools like Ducky with minimal technical work. The process of onboarding and fine-tuning the system to fit specific business needs. Overcoming the initial resistance to new technology by demonstrating ease of use and value. Call to Action: Listeners are encouraged to explore how AI can enhance their customer service and drive profitability. Visit Ducky's website for a demo and see how it can transform your customer interactions. Additionally, download Marcia's new Profit Booster Playbook at boostingprofit.com to discover essential strategies for making this your most profitable year ever. Conclusion: Marcia and James highlight the importance of customer experience in driving business growth. They emphasize that with the right tools and strategies, customer service can become a powerful profit engine. Listeners are invited to reach out with their questions and challenges, ensuring they get the most out of their customer service departments. Subscribe: Don't miss out on more great episodes of "Profit with a Plan." Subscribe to the podcast and tune in every Tuesday for actionable insights to boost your profitability.   Want to supercharge your business, avoid profit plateaus, operational headaches, and growth roadblocks?  Marcia has created a brand-new Profit Booster® Playbook just for you. You'll uncover 3 essential strategies and the quick way to take action on them. This is not just a single page report, its filled with impactful strategies, actionable steps, and expert guidance to elevate your profits painlessly. Make this your best year ever.  Download this free playbook at www.BoostingProfit.com     About Marcia Riner.  She is a business growth strategist who helps business owners dramatically increase their revenue, profit, and the value of their company. In fact, she can show prospective clients a clear pathway to profit and an impactful ROI for working here before hiring her firm. Through her proven Profit Booster® strategies, she gets results. Marcia is the CEO of Infinite Profit® and more information can be found at https://www.InfiniteProfitConsulting.com Got questions?  Reach out to Marcia and her team at (949) 229-2112 ♾️  

Are you ready to transform your dental practice? In this episode, "Solutions for Creating a Hygiene Driven Profit Center in Your Practice," we'll share tips on how to make your hygiene department the backbone of your success, to keep your hygiene team motivated and engaged, the importance of effective team meetings, and training a dedicated hygiene scheduling coordinator. This episode also addresses managing resistant patients, balancing thorough care with patient volume, and handling the impact of rising wages. Additionally, we'll share strategies to enhance your marketing efforts to attract more hygiene patients and how to use technology for better patient reactivation and dual confirmation systems. Listen now for practical tips to boost your practice's profitability through a strong hygiene program!

“Shifting from advocacy to inquiry is really important, and I think most leaders today are probably advocacy heavy because it's the model that we see most.” – J. Scott The finer details of this episode:Importance of leading the way in marketing and working with clientsTransforming high-potential individuals into high-functioning teamsRationalizing tasks and initiatives to align with customer satisfaction, team member satisfaction, and profitabilityChange management and involving stakeholders in driving changeApproach to problem-solving and decision-making in leadershipBalancing advocacy and inquiry in leadership and marketingInvolving team members in leadership meetings and problem-solving process Episode resources:Summit Virtual CFO by Anders website: https://www.summitcpa.net/Love our content? Sign up for our newsletter: https://www.summitcpa.net/summit-newsletterDigital Dollars and Cents: A Virtual CFO's Playbook to help Digital Companies Create a Financial Roadmap to Success, is now an audio book! Download it here: https://vcfo.summitcpa.net/ddcConnect with Jason here: https://www.linkedin.com/in/jasonscott120vc/Check out 120Vc here: https://www.120vc.com/ Timestamps:Leadership and Change Implementation (00:00:14)Discussion on leadership, change implementation, and project management with J Scott from 120 VC. Marketing and Thought Leadership (00:00:29)Transition from thought leadership to marketing strategies and leading teams in marketing efforts. Creating High Performing Teams (00:01:32)Introduction to the topic of creating high performing teams with J. Scott from 120 VC. Transforming Cost Centers to Profit Centers (00:02:32)Discussion on transforming groups from cost centers to profit centers and focusing on customer satisfaction, team member satisfaction, and profitability. Working with Fortune 1000 Clients (00:02:58)Details about working with Fortune 1000 clients and the process of transforming various teams within those businesses. Shifting Mindsets and Canceling Initiatives (00:04:23)Insights into shifting mindsets, rationalizing initiatives, and repurposing existing team members to create growth. Impact on Smaller Teams (00:06:17)Exploration of how smaller teams can contribute to the three pillars of customer satisfaction, team member satisfaction, and profitability. Applying Marketing Principles to Business (00:08:06)Comparison of marketing and leadership principles, emphasizing the importance of understanding the underlying business problems. Creating Demand and Stakeholder Engagement (00:13:27)Explanation of creating demand for initiatives and engaging stakeholders through experience sharing and shifting mindsets. Improving Customer Satisfaction through Tools (00:15:59)Discussion on improving customer satisfaction through the implementation of tools, focusing on the impact on call center operations. Empowering Teams and Overcoming Obstacles (00:17:37)Insights into empowering teams, addressing obstacles, and ensuring alignment with day-to-day responsibilities during project implementation. Crowdsourcing Requirements and Demand (00:18:25)J. Scott discusses the importance of crowdsourcing requirements and demand from employees to improve business solutions. Effective Group Problem-Solving (00:20:39)The conversation explores the effectiveness of group problem-solving and the value of involving employees in the decision-making process. Balancing Advocacy and Inquiry (00:29:57)J. Scott emphasizes the importance of shifting from advocacy to inquiry in leadership, seeking input and collaboration from team members. Final Thoughts and Contact Information (00:32:37)The speakers share their final thoughts on effective leadership and provide contact information for further engagement. 

Guest: Robert Fernandes, Chief Information Security Officer, The Investment Center, Inc.On LinkedIn | https://www.linkedin.com/in/robert-fernandes-cybersecurity/____________________________Host: Sean Martin, Co-Founder at ITSPmagazine [@ITSPmagazine] and Host of Redefining CyberSecurity Podcast [@RedefiningCyber]On ITSPmagazine | https://www.itspmagazine.com/sean-martinView This Show's Sponsors___________________________Episode NotesIn the latest episode of the Redefining CyberSecurity Podcast, host Sean Martin engages in a compelling conversation with Robert Fernandes, CISO at the Investment Center, a financial service provider based in New Jersey. Together, they delve into the concept of viewing cybersecurity not merely as a cost center but as a profit center. This innovative perspective is fundamentally altering how businesses approach their cybersecurity investments.Sean Martin opens the discussion by addressing the evolving landscape of cybersecurity. He highlights how traditional views of cybersecurity — such as those held for an insurance policy — are outdated. Robert Fernandes agrees and emphasizes that times have changed; there's a growing need for businesses to leverage their cybersecurity posture as a competitive advantage. He advocates for the proactive use of a robust cybersecurity program to attract clients and secure trust, much like other marketing strategies.Drawing parallels from various industries, Fernandes notes that grocery stores and restaurants don't just sell food; they sell safe and high-quality food experiences. Similarly, automobile manufacturers sell not just vehicles but also safety and comfort. In the same vein, cybersecurity should be seen as an integral part of the product, enhancing its value and appeal to customers. For Fernandes, this shift in thinking can transform a company's cybersecurity program from a necessary expense into a key marketing asset.Fernandes also discusses the importance of breaking down silos within organizations. Effective communication between different departments, such as marketing, operations, and cybersecurity, can lead to a more cohesive strategy where cybersecurity is embedded in the company's culture and operations. This integration can significantly enhance the company's security posture, making it a selling point rather than an afterthought.One particularly intriguing point Fernandes makes is the role of education in shifting perceptions about cybersecurity. He stresses the need to inform and educate stakeholders - from end-users to executives - about the importance of cybersecurity. By moving past buzzwords and misconceptions, businesses can better understand and articulate the value of their cybersecurity measures to clients and partners. Martin and Fernandes also touch on the role of cyber insurance in conveying trust. A robust cyber insurance policy can serve as a testament to the company's strong security posture, further building client confidence.Ultimately, the conversation underscores that by rethinking cybersecurity - from product design to marketing and beyond - businesses can realize substantial benefits. This episode is a must-listen for business leaders looking to turn their cybersecurity efforts into a profitable and strategic advantage.Top Questions AddressedHow can businesses transform cybersecurity from a cost center to a profit center?What are the benefits of breaking down organizational silos in cybersecurity strategy?How does educating stakeholders affect the perception and effectiveness of cybersecurity?___________________________Watch this and other videos on ITSPmagazine's YouTube ChannelRedefining CyberSecurity Podcast with Sean Martin, CISSP playlist:

This is a Sponsor Showcase episode, sponsored by Vanta. Security and compliance are so important. But as a founder, sometimes they can seem like an expensive distraction. What if we told you there are ways to massively reduce the cost of building strong security in your product? And even better, to turn that investment into a selling point to help scale your business? In this episode of TSP, Yaniv is joined by Nathan Miller from scale-up phenomenon Dovetail and Rob White from Airtree, one of Australia's leading VCs to talk about the power of Vanta to do exactly that. Listen in to learn:

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Michael Kelley, General Manager of Bourne's Auto Center, where we discuss: How to build a used car dealership empire, Crushing $125M in sales in one location, "Cigars and P&L statements", Turning recon into a profit center and much more! This episode of the Car Dealership Guy Podcast is brought to you by: Uber for Business - With Central, you can request a ride on behalf of your customers even if they don't have the Uber app. If you're ready to reduce the costs associated with maintaining shuttles and limit the liability of loaner vehicles, it's time to partner with Uber. Visit t.uber.com/CDGauto today Cars Commerce - The platform to simplify everything about buying and selling cars. Learn more at https://www.carscommerce.inc/ Car Dealership Guy Industry Job Board - Connecting world-class talent with top-notch companies in Automotive. Find your next role—or start hiring today—at CDGJobs.com. Interested in advertising with Car Dealership Guy? Drop us a line here Interested in being considered as a guest on the podcast? Add your name here Topics: (00:00:00) - Intro (00:03:34) - Michael's career in auto (00:05:37) - What are the high-level numbers for your dealership? (00:08:06) - What is your sales structure? (00:10:06) - What are your margins today? (00:16:43) - How are you managing your reconditioning center? (00:20:29) - How are you approaching your value lot? (00:24:05) - What's your appraisal process? (00:26:03) - How do you share reconditioning with customers? (00:27:16) - What is your sales process? (00:33:33) - What is your customer demographic? (00:36:00) - What is the value proposition you market to get people to come to your store? (00:37:52- How much are your salespeople making? (00:40:28) - How are you acquiring used cars? (00:45:07) - Inventory carry costs (00:46:59) - What's your role in the business? (00:47:42) - Michael's Florida experience (00:59:43) - Have you ever considered going franchise? (01:01:52) - Get in touch with Michael Check out Bourne's Auto Center here. Check out the website for more (https://dealershipguy.com) and follow me on X @GuyDealership! (https://x.com/guydealership) This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

Subscribe to DTC Newsletter - ⁠https://dtcnews.link/signup Today we're talking customer support, with a brand leader who's supported A LOT of customers, potentially the most customers of any DTC apparel brand in the last five years...TRUE CLASSIC, the T-shirt giant who last year reported a quarter of a billion dollars in their first four years.. Today Breanna Moreno, Customer Support Maverick and VP of CX at True Classic gives us the breakdown of the system she's built to support the incredibly fast paced growth, while actively turning her division into a profit center. Breanna is a True Classic herself, literally, as she was the company's first official hire beyond the founders, so she's been there for the whole wild ride. Listen and you'll get Breanna's insights on: Support as a Sales Channel for upselling and cross selling How to harness support data and interactions to fuel effective marketing and product development as well as how and why you should be integrating your support with your customer retention and loyalty programs Topics Covered Customer Experience (CX), Customer Support, Business Growth, Brand Loyalty, Professional Background, Corporate America, Work-from-Home, Operational Efficiency, Career Transition, Team Expansion, Human Touch in Business, Internet Connectivity Issues, Women in Business, Economic Downturn Impact, True Classic Timestamps 00:00​​​​​ - Introduction 02:10 - Leveraging Partnerships for Innovation 05:00 - The Importance of Custom Solutions 08:30 - Expanding Internationally: Challenges and Opportunities 11:45 - Building Community Through Brand Narrative 14:50 - Aligning Brand Tone Across Touchpoints 18:15 - Surprise and Delight: Creating Memorable Experiences 21:30 - Innovating at Trade Shows: The True Classic Approach 24:55 - Connecting with Customers on a Global Scale 28:20 - Overcoming Challenges as a CX Leader 31:40 - Conclusion & Future Endeavors Hashtags: #CustomerExperience #Innovation #ApparelIndustry #TrueClassic #BrandNarrative #InternationalExpansion #Partnerships #CustomSolutions #BrandIdentity #CXLeadership Subscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://dtcnews.link/pilothouseFollow us on Instagram & Twitter - @dtcnewsletter Watch this interview on YouTube - https://dtcnews.link/video

Radz Zalewski, an astute entrepreneur with a passion for fitness and branding, is all about transforming how gyms create and maintain their connections with members. Recognizing the pivotal role that supplements and apparel play in establishing a gym's identity, he holds a firm belief that every individual wearing a gym's shirt not only promotes the brand but also strengthens the communal bond. His approach targets missed opportunities for brand connection by ensuring that members endorse their gym with pride, clad in merchandise that resonates with their lifestyle. As far as supplements? They're critical because they're consumable . . . people keep coming back. Radz likens them to an entry point to having a much larger wellness conversation. He acknowledges that an astonishing 85% of gym-goers engage with some form of supplementation, highlighting the necessity for gyms to offer education and seamless access to purchasing. Radz's vision extends beyond the retail aspect, as he advocates for integrating comprehensive nutrition programs and meal planning services into the gym experience. His perspective definitely challenges the status quo, moving towards a time where facilities are seen not just as places to exercise but as a total health solution. On the evolution of his company he states, "Originally it was just. . .let's build retail programs for gyms. And it was more along the lines of supplements and apparel. Basically order 100 units and keep them at the gym. That worked for some locations, but then we got into helping them create a proprietary done-for-you-online store where you don't have to do anything, and you have one monthly subscription cost. That changes the game for them and makes your retail into a true profit center." Key themes discussed Focused on niche supplement products for health. Individuals must represent and diversify their brand. Background, passion, and executed business plan success. Creating perfect customer avatar, gym owner's goals. Serious consideration for the quality of product. A few key takeaways: 1. Radz emphasizes the potential of gyms as not just fitness centers but also as retail outlets. His approach targets gym owners who view their business as a long-term career and are eager to invest in creating additional revenue streams beyond monthly memberships. 2. Zalewski's company helps gyms create their own branded supplements and apparel by handling the entirety of the online retail process, from store hosting to product fulfillment. This enables gyms to focus on fitness while still benefiting from retail revenue without the burden of inventory management. 3. Their offerings are designed to make it easy for gym owners, requiring minimal effort on their part — they simply provide a logo to have a fully functioning online store set up. This model aims to convert members into customers, increasing each customer's value to the gym. 4. Zalewski believes the key success factor is how well gym owners can market their brand within their established community. The gyms that actively promote their in-house products and adopt a strong branding message are the ones that vastly benefit from this additional revenue channel.  5. Zalewski discusses how his frustration with the complex and under-regulated supplement market led to a more straightforward solution for gym owners. His business focuses on health and efficiency, creating a simple, ethical alternative for fitness entrepreneurs to offer quality supplements and branded merchandise to their members and feel good about doing so! Click here to download transcript.    Resources: Radz Zalewski: https://www.linkedin.com/in/radzimir-zalewski-81905611/   Affiliate Supps: https://affiliatesupps.com/  Prospect Wizard: http://www.theprospectwizard.com Promotion Vault: http://www.promotionvault.com HigherDose: http://www.higherdose.com  Connect With Us:  Instagram: https://www.instagram.com/thehaloadvisors/?hl=en  Facebook: https://www.facebook.com/Integritysquare  YouTube: https://www.youtube.com/@halotalks  LinkedIn: https://www.linkedin.com/company/integrity-square/  Website: https://www.halotalks.com  Loved this episode? Leave us a review and rating here: www.ratethispodcast.com/halotalks and don't forget to check out the HALO Academy for Executive Education opportunities.

What's the most important metric for your business? It's not a trick question! It's your profit.   Profit enables us to not only have a better life, but also increase our impact and make a greater mark on the universe. We can reach more people, help more clients, improve the lives of our clients all while making our own lives more enjoyable.  Which is why I wanted to bring on my friend Marcia Riner.  Marcia is the go-to guru for all things business growth and greater profitability.  With over 25 years of experience under her belt, she's the brains behind Infinite Profit, where she's known as the Profit Booster™️, a business growth strategist, and leading as the CEO. We discuss:  - Profitability and cost reduction strategies for businesses - How to empower employees to find inefficiencies and improve company operations - Creating revenue centers through empowering team members. - Building a profitable business with long-term growth The good news is that profit centers and opportunities are all around us in our business. The bad news? You need to make the decision to pay attention and take action to realize the potential profits that you're sitting on.  I highly recommend connecting with Marcia and your not-so-humble host to help you bring your business to the next level.  Links Profit With A Plan Podcast with Marcia Riner: https://www.marciariner.com/   Download your FREE Profit Booster Playbook http://www.BoostingProfit.com   Learn more at https://www.adamliette.com   Activate The Warrior Within https://www.adamliette.com/awaken-the-warrior    

Using Mobile Repair & Pickup/Delivery As A Strategy For Retention & Loyalty w/Bob Gower of Traver Connect   Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series!   InteliShare  contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget.   When you hear the term "BDC," you may or may not think of John Traver, but you should. Known as the "Grandfather of BDC," John Traver developed an infrastructure on handling sales BDC in 1990. He even coined and trademarked the name.   Bob Gower was the General Manager of a Toyota Dealership, ten years strong when he became a customer of Traver. And he was so impressed with what John was doing that he left that dealership to work for Traver in 1995.     Summary   In this conversation, Bob Gower, COO of Traver Connect, discusses the evolution of the Business Development Center (BDC) and the rise of pickup and delivery in the automotive industry. He shares insights into the challenges and opportunities of implementing pickup and delivery services, as well as the changing customer expectations in the post-COVID era. Gower emphasizes the importance of experience and the need for innovation in the automotive industry. He also discusses the role of technology and the option of outsourcing as a solution for dealerships. The conversation explores the challenges and opportunities of implementing pickup and delivery services in the automotive industry. It emphasizes the importance of scalability and finding resources to quickly achieve the level of expertise and efficiency of established players. The discussion delves into the logistics and outreach involved in pickup and delivery, highlighting the need for effective communication and scheduling. The role of technology in enhancing the customer experience is explored, with a focus on the importance of personal interaction and trust. The conversation also touches on the challenges of managing the move and ensuring smooth operations throughout the service process. The significance of status updates and communication in customer satisfaction is emphasized, along with the need for dealerships to invest in technology and streamline processes. The conversation concludes with a discussion on the importance of retention and loyalty in the automotive industry, and the potential for pickup and delivery services to drive customer loyalty and increase profitability.     Takeaways   The birth of the Business Development Center (BDC) revolutionized the automotive industry by providing a structured process for handling sales and customer communication.   Pickup and delivery services have become increasingly important in the automotive industry, especially in the post-COVID era, as customers expect convenience and personalized experiences.   Dealerships face challenges in implementing pickup and delivery, including scalability, integration with sales departments, and the need for performance tracking and reporting.   Outsourcing pickup and delivery can be a viable solution for dealerships that lack the infrastructure or resources to handle it in-house.   The automotive industry needs to embrace innovation and adapt to changing customer expectations in order to stay competitive and maximize customer retention. Scalability and finding resources are key challenges in implementing pickup and delivery services.   Effective communication and scheduling are crucial for successful pickup and delivery logistics.   Technology enhances the customer experience but personal interaction and trust are still essential.   Status updates and communication play a significant role in customer satisfaction and retention.   Chapters   00:00 Introduction and Background 02:15 The Birth of BDC 03:21 The Evolution of Traver Connect 04:28 The Rise of Pickup and Delivery 07:06 Challenges in Implementing Pickup and Delivery 10:20 Changing Customer Expectations 11:48 The Role of Third-Party Apps in Mobile Repair 14:40 Outsourcing Pickup and Delivery 20:22 The Need for Innovation in the Automotive Industry 23:47 The Role of Technology in Pickup and Delivery 24:23 Outsourcing as a Viable Solution 27:42 The Importance of Process and Execution 29:15 Scalability and Resources 30:12 Logistics and Outreach 32:12 Customer Experience and Technology 33:39 Managing the Move 34:37 Status Updates and Communication 36:24 Logistics and Chaos 37:20 Retention and Loyalty 38:35 Learning from Others 39:02 Dealer Response to Pickup and Delivery 40:00 Convenience and Customer Feedback 41:27 Customer Experience and Relationship Management 42:13 Technology as an Enabler 44:11 Customer Experience and Convenience 45:37 Customer Loyalty and Retention 46:33 Creating a Seamless Process 47:31 Convenience and Pickup and Delivery 48:25 Convenience and Customer Expectations 50:02 Independents and Pickup and Delivery 51:21 Customer Convenience and Independence 52:03 Creating Reciprocal Solutions 53:08 Service as a Profit Center 54:40 Video MPI and Customer Trust 56:20 Service as a Revenue Opportunity 59:09 Retention and Loyalty as Goals 01:00:07 Service as the Biggest Opportunity 01:02:31 Retaining Customers and Service Profitability     SuperClip Links: https://youtu.be/wiJkTkL6cU0?si=pAndwPYXN2FPMKfW https://youtu.be/xQRvflAcefo?si=RugzoQIQuMxx12Z8 https://youtu.be/3e8x0ut8neI?si=9vVv-35xh4IHztRz https://youtu.be/7Q1hUA3GB08?si=ZniQ2OrXGoTSvI65     Music: Strength To Last: We're Dreaming   Wayfair: Salad Days   Reveille: Talk The Walk    

Amid the pandemic, the concept of a human-centric workplace soared in Google searches, with HR institutions posting 2-3 articles weekly on the topic. Studies underscore its importance: PwC notes 83% of executives see it vital for innovation; University of Warwick research shows 12% productivity gains from happy employees; Gallup finds 21% higher profitability in companies with engaged staff. These findings emphasize the significance of prioritizing employee well-being and engagement for organizational success.   Despite these numbers many are still unsure that investing on wellbeing is worth.   About Reka Deak (founder of Wellbeing Designers) Reka Deak is the visionary Founder of Wellbeing Designers, a pioneering company dedicated to fostering human-centric organizations through Strategic Wellbeing Education. With a senior advisory role at The Josh Bersin Company and previous experience as a management consultant for industry giants like KPMG and Accenture, Reka brings a wealth of expertise in enabling Wellbeing Culture.  Reaching Reka Deak Reka's personal site https://www.rekadeak.com/ Wellbeing Designers https://www.wellbeing.design/ Reka's LinkedIn https://www.linkedin.com/in/rekadeak/ What We Discussed in this Episode on Is Wellbeing a Profit Center or a Sunk Cost? - Defining Wellbeing in Corporate Settings - Post-COVID Investments in Employee Wellbeing - Unveiling the Science behind Wellbeing Programs - Assessing the Impact of Employee Wellbeing Interventions - Uncovering Truths about Employee Wellbeing - Expert Perspectives on Emerging Trends - Consequences of Ignoring Employee Wellbeing - Profit Center or Expense? The Economic Outlook of Corporate Wellbeing   ### Sign up for the Simply Human Newsletter (monthly email newsletter): https://simplyhuman.substack.com Follow the Growth Hacking Culture Podcast: https://www.peoplekult.com/podcast-work-culture Follow Ivan Palomino on Twitter: https://twitter.com/ivanpalomino_ Follow Ivan Palomino on LinkedIn: https://www.linkedin.com/in/ipalomino/    About the Growth Hacking Culture Podcast The Growth Hacking Culture Podcast is a series of insightful interviews with prominent experts on mindsets, skills and mental resources to grow individually, lead motivated teams and create human-centric work cultures. These episodes are about thought provoking ideas to scale up and growth hack human-centric and performing work cultures. Hosted by Ivan Palomino.

Empowering uninspired people to become unprecedented profit centers. Meshell Baker Enterprises (MBE) was founded to help women business owners, business owners and sales leaders empower their people to develop high-performance resilience and unstoppable confidence empowering them to deliver unprecedented results. Meshell along with her team, leverages her 25+ years of sales and leadership success in more than a dozen countries, to inspire energetic and collaborative communication. Participants acquire the knowledge, skills, and support to integrate success principles and fundamentals, cultivating markedly improved confidence and increased sustainable results. Meshell Baker is a Transformational Speaker and Coach inspiring teams, organizations, and audiences to improve engagement, increase retention, and implement high-performance resilience. She speaks, workshops, and coaches for women's conferences, associations, professional organizations, and ERGs (Employee Resource Groups) in male-dominated industries on topics of Confidence, Imposter Syndrome, and Leadership. Meshell guides her clients to establish a repeatable process that empowers behavioral changes translating into high-performance results, and high-performance impact for sustainable unprecedented results. This is more than just new information and strategies; it is a systematic process of transforming mindset, behaviors, and success habits. The essential components of the process include Immersion Experience + Authentic Influence and Collaborative Communication Training + Confidence Coaching and Consistent Integration = Confident Accountability + Unprecedented Performance. Turning Chaos into Confidence | Chief Confidence Igniter | Transformative Keynote Speaker | Authentic Selling Alchemist | Championing Workplace Confidence | Confident Living Catalyst | Vision Mastery Strategist Meshell's Links: https://www.linkedin.com/in/meshellrbaker?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3BRK3n10rPRrCruQCPUg3FxQ%3D%3D   https://linktr.ee/meshellrbaker   meshell@meshellbaker.com   https://meshellrbaker.com/speaking/   Twitter https://twitter.com/MeshellRBaker   Please subscribe James Youtube channel here! https://tinylink.net/XSGqL   Featured song for this episode is "Ride On", check it out on Spotify here https://open.spotify.com/track/5VQzjlHv7qZzyZIOSGkhjU?si=eb0d5a683f2e43d8   For a custom-branded song you can reach James at james@thejamesoconnoragency.com   If you wish to have an appointment with James about coaching, use this link. www.calendly.com/dharmic   Apple podcast review link Please leave us a 5 Star review, its easy to do, and really helps us out to grow the show! https://digitalhealthtoday.com/support/how-to-review-itunes/ Thank you for doing this my friends!

Turning IT into a Profit Center Orrin Klopper, Netsurit   – The Sharkpreneur podcast with Seth Greene Episode 989 Orrin Klopper Orrin Klopper's passion for business creation, people management, and customer service has been a fundamental driving force to the success of Netsurit. Armed with a Bachelor of Commerce degree (with Information Systems as an additional subject) he has also completed an Entrepreneurial Master's Course at MIT in the United States. He was also one of the founding members of the Entrepreneurs' Organisation in South Africa.   Listen to this informative Sharkpreneur episode with Orrin Klopper about turning IT into a profit center. Here are some of the beneficial topics covered on this week's show: - How Netsurit focuses on supporting the dreams of the doers by building a culture that encourages balance and great work. - Why businesses with unreliable technology, lack of collaboration, and the inability to leverage technology for growth can benefit from working with Netsurit. - How Netsurit helps enhance productivity, automation, and adoption within organizations that use Microsoft technology. - Why having a good ROI can result in cost savings, increased productivity, streamlined processes, and improved employee engagement. - How your business should make a profit, it shouldn't be a cost.   Connect with Orrin: Guest Contact Info Twitter @netsurit Facebook facebook.com/Netsurit LinkedIn linkedin.com/company/netsurit   Links Mentioned: netsurit.com   Learn more about your ad choices. Visit megaphone.fm/adchoices

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What if you could make your rent or mortgage payment go away? Or, what if instead of paying that expense every month, your living situation actually paid you? It's not as far-fetched as it may sound. In fact, that's exactly what today's guest, Craig Curelop, has done by intentionally "house hacking" over the past few years. He's even written a book on the topic, and it's one I wish I'd had when I was 18 or 19! I would have definitely done some things differently. The basic idea is to use other people's rents to offset, or even profit from your own housing costs. On top of that, you'll begin building wealth through real estate and earn tax benefits as well. If you have a spare room or two in your home, or you're interested in house hacking, this episode is going to get the gears turning for you. Tune in as Craig runs through some examples of how you can do this. Whether you're a young professional, or you have a family of your own, you can offset some or all of your mortgage payments. But keep in mind, this isn't a common path -- this is living for a period of time like others won't -- as you'll hear from Craig's story. Full Show Notes: House Hacking 101: Live Free and Turn Your Biggest Expense into a Profit Center

I sat down with Cory Bengtzen, President of Skyshare, to discuss the evolution of private aviation in today's gig economy. We delve into Skyshare's innovative approach to making private flying more affordable through a timeshare-like fractional program. Cory shares how private aviation is not just a luxury but a time-saving necessity for frequent travelers, highlighting the benefits of privacy and efficiency. We also talk about choosing the right business partners, the future of electric VTOL air-crafts in local travel, and the valuable advice Cory would give to his younger self. Tune in to discover why private flying might be more accessible and beneficial than you think. You can learn more about Skyshare at https://www.skyshare.com. Learn more about your ad choices. Visit podcastchoices.com/adchoices