Podcasts about crisis manager

What impact do global events have on our economy? And how has the ECB's monetary policy shifted? As 2024 comes to an end, our host Paul Gordon discusses these questions and more with Chief Economist Philip R. Lane. The views expressed are those of the speakers and not necessarily those of the European Central Bank. Published on 20 December 2024 and recorded on 13 December 2024. In this episode: 01:43: Geopolitics and monetary policy How has geopolitics influenced the ECB's work in 2024? 05:59: Reaching our 2% medium-term inflation target From holding rates to cutting rates: have we tamed inflation yet? 09:40: Unemployment at record lows What is the overall state of the economy? And what do the ECB's latest projections tell us? 13:35 Europe's competitiveness problem and the Draghi and Letta reports What does Europe need to do to become more competitive? What do these reports recommend? 15:40: Philip Lane's hot tip ECB's Chief Economist shares his hot tip with our listeners. Further reading: Monetary Policy Decisions – 12 December 2024 https://www.ecb.europa.eu/press/pr/date/2024/html/ecb.mp241212~2acab6e51e.en.html Much More Than a Market: Speed, Security, Solidarity – Empowering the Single Market to deliver a sustainable future and prosperity for all EU Citizens by Enrico Letta https://www.consilium.europa.eu/media/ny3j24sm/much-more-than-a-market-report-by-enrico-letta.pdf The future of European competitiveness: Report by Mario Draghi https://commission.europa.eu/topics/strengthening-european-competitiveness/eu-competitiveness-looking-ahead_en The Central Bank as Crisis Manager by Patrick Honohan https://www.piie.com/bookstore/2024/central-bank-crisis-manager Monetary policy under uncertainty https://www.ecb.europa.eu/press/key/date/2024/html/ecb.sp241125~df4c5a69c7.en.html Navigating a fragmenting global trading system: insights for central banks https://www.ecb.europa.eu/press/key/date/2024/html/ecb.sp241121_2~a4cbddd0f2.en.pdf European Central Bank www.ecb.europa.eu

Summary Senior Crisis Manager John Liuzzi shares his experience in crisis management as the global director of crisis management and business continuity for a large wine and spirits distributor. He emphasizes the importance of understanding the business and being a business partner rather than focusing solely on compliance. John discusses the logistics of the distribution business, including domestic and international transportation, and the significance of business survivability. He also shares examples of crises he has managed, such as simultaneous hurricanes, the COVID-19 pandemic, and civil unrest. In this conversation, John discusses the various crises and disasters that his organization, Southern Glazer's Wine and Spirits, has faced and how they have managed them. He highlights the importance of having strong partnerships with external partners and a robust support network outside of the organization. John and Steve discuss the concept of Rolodex management and the value of building relationships in emergency management. John emphasizes the need for extensive training and exercises to develop muscle memory and ensure organizational survivability. He also talks about the duty of care to the organization, employees, facilities, and brand reputation. Contact Information https://www.linkedin.com/in/john-liuzzi-559378/

In this episode we meet a very interesting and fascinating woman, Maartje van Krieken. Maartje was born and grew up in the Netherlands. While a child she began to dream about traveling and seeing other parts of the world outside Holland. Her first major lone travel experience came while in high school when she participated in a student exchange program in Parris.   After college she took a position with a firm in the Netherlands, but decided after a bit that she wanted more as she didn't really like just working in one place. Besides, she met a man who worked in Scotland and as time went by they decided to get married. Maartje secured a job in the oil and gas industry that began to give her all the travel she wanted. Since her college degrees were in engineering she fit right into several projects around the world.   In 2018 Maartje left her 20-year position in the oil and gas world. At the time she, her husband and three children lived in Pittsburg, PA. In 2020, after taking a 15-month work hiatus she began working with a nonprofit helping people to secure Covid support. In 2022 the family moved to New Orleans where they live today and where Maartje says they will stay for the next several years. Maartje now operates her own leadership and crisis management consulting company.   We will get to hear about some of her successes in working to help organize chaos. I think you will find Maartje quite engaging and full of insights that can help us all live better lives and function better in our work situations.   About the Guest:   Maartje Jorritsma van Krieken is a seasoned professional with a remarkable journey through some of the most challenging environments in the corporate world. With over two decades of experience in the oil and gas industry, Maartje has honed her skills in navigating the complex and often chaotic world of global projects. Her expertise extends beyond technical prowess, encompassing leadership, crisis management, and strategic planning. Maartje's unique perspective is shaped by her experiences in diverse and high-stakes settings, from the rugged terrains of Eastern Russia to the dynamic corporate landscapes of Europe and North America.   Maartje's approach to leadership and problem-solving is deeply influenced by personal experiences that tested her resilience and adaptability. From handling critical situations on sailing expeditions along the Scottish West Coast to making decisive calls in the high-pressure environment of oil fields in Iraq, her life stories are a testament to her ability to thrive in chaos. These experiences have not only equipped her with invaluable skills but also a profound understanding of the human aspects of leadership in turbulent times.   As a speaker and consultant, Maartje brings a blend of authenticity, insight, and practical wisdom to her audience. Her keynote talks are not just narratives of her professional journey; they are rich with lessons on adaptability, resilience, and innovation. Maartje's engaging storytelling and actionable strategies provide her audience and clients with tools to navigate their own chaos, whether in business or personal life. Her teachings are an invitation to embrace the unpredictable, find clarity in confusion, and transform challenges into opportunities for growth and success.   Ways to connect with Maartje:   My LinkedIn: https://www.linkedin.com/in/maartje/ My Website: https://www.thechaosgamesspeaker.com/   About the Host: Michael Hingson is a New York Times best-selling author, international lecturer, and Chief Vision Officer for accessiBe. Michael, blind since birth, survived the 9/11 attacks with the help of his guide dog Roselle. This story is the subject of his best-selling book, Thunder Dog.   Michael gives over 100 presentations around the world each year speaking to influential groups such as Exxon Mobile, AT&T, Federal Express, Scripps College, Rutgers University, Children's Hospital, and the American Red Cross just to name a few. He is Ambassador for the National Braille Literacy Campaign for the National Federation of the Blind and also serves as Ambassador for the American Humane Association's 2012 Hero Dog Awards.   https://michaelhingson.com https://www.facebook.com/michael.hingson.author.speaker/ https://twitter.com/mhingson https://www.youtube.com/user/mhingson https://www.linkedin.com/in/michaelhingson/   accessiBe Links https://accessibe.com/ https://www.youtube.com/c/accessiBe https://www.linkedin.com/company/accessibe/mycompany/   https://www.facebook.com/accessibe/       Thanks for listening!   Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page. Do you have some feedback or questions about this episode? Leave a comment in the section below!   Subscribe to the podcast   If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or Stitcher. You can subscribe in your favorite podcast app. You can also support our podcast through our tip jar https://tips.pinecast.com/jar/unstoppable-mindset .   Leave us an Apple Podcasts review   Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple Podcasts, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts.       Transcription Notes: Michael Hingson ** 00:00 Access Cast and accessiBe Initiative presents Unstoppable Mindset. The podcast where inclusion, diversity and the unexpected meet. Hi, I'm Michael Hingson, Chief Vision Officer for accessiBe and the author of the number one New York Times bestselling book, Thunder dog, the story of a blind man, his guide dog and the triumph of trust. Thanks for joining me on my podcast as we explore our own blinding fears of inclusion unacceptance and our resistance to change. We will discover the idea that no matter the situation, or the people we encounter, our own fears, and prejudices often are our strongest barriers to moving forward. The unstoppable mindset podcast is sponsored by accessiBe, that's a c c e s s i capital B e. Visit www.accessibe.com to learn how you can make your website accessible for persons with disabilities. And to help make the internet fully inclusive by the year 2025. Glad you dropped by we're happy to meet you and to have you here with us.   Michael Hingson ** 01:16 Well, hello and welcome from wherever you may be to unstoppable mindset. I'm your host, Michael hingson, and today we get to have a chat with Maartje van Krieken van Krieken. I have to pronounce that right, otherwise she'll shoot me later, and she's tough. So she spent 20 years in industry and doing things like working with the oil and gas industry, and if that isn't a tough industry, I don't know what is, but we'll get into all of that so much. I want to welcome you to unstoppable mindset, and thank you for being here.   Maartje van Krieken ** 01:16 Thank you, Michael. I'm really honored to be here today. I enjoy I've enjoyed listening to some of your previous episodes and getting to know more about your personal story. So excited to spend time with you today.   Michael Hingson ** 02:09 Well, I'm glad you're here and now we get to hear about your story a little bit. So why don't we start if you're okay, doing it by talking a little bit about the early Maartje. Tell us a little bit about you growing up and kind of where you, where you where you went, and why you did what you did.   Maartje van Krieken ** 02:28 Okay, so the the name is very traditional Dutch. I'm originally from the Netherlands, born and raised there, and I grew up in a very stereotypical home, a mom and a dad and one sibling. Kind of upper middle class, probably good schools, friends, nothing very unusual, um, the only thing that maybe was more unusual is that at age we don't have a middle school, right? We have lower school in high school, so you change schools at age 12. And I went to a high school at a school that was attached to a boarding house. And there's not a lot of boarding houses in the Netherlands. There's really only two or three, and the one in our town had a lot of actual expat kids on it. So kids from oil companies and other employers abroad would come back to complete their school at home in the Netherlands, and I ended up in class with a lot of these kids. So these kids had lived their lives everywhere and listening to them and hearing their stories and hearing about their life. At that age, I was like, This is what I want. This is what I want for my future and and that dream continued. So at 16, there was an opportunity to do a school exchange, and for me to go a couple months of school in Paris. And so I did that, and the bug only kept growing. So that's where and then I achieved that by getting an international staff job for one of the main oil companies, living and working all around the world. So yeah, otherwise, not a not a lot of unconventional stuff in my childhood, I was intrigued or intrigued, but pleasantly surprised to hear your story of how supportive your your parents are always were of you and and how that, I think helped, got to pull your career and your choices in life, right? And, yeah, and I was thinking about that, and I think what's, what is relevant to my story is that I, I had practically, very caring presence, parents, um. And also very feminist. So I never thought that being a girl was necessarily restrictive to anything I could achieve in life I do. I did grow up feeling that I was, I definitely was a flawed human being in in many aspects, and so that I would going to be restricted in life by what I as a human being was capable of, and I think that helped me back quite a long time. So that's that's something that listening to your story made me reflect back on where I came from.   Michael Hingson ** 05:35 Well, when you say a flawed human being, what do you mean by that? Um,   Maartje van Krieken ** 05:40 I think there was not with a bad intent, but there was a lot of emphasis at home, the things that you were not good at, or weren't doing well, or had messed up or should be better at doing so, comments like the fact that you were maybe lazy or a bad friend or poor communicator, or whatever it is that you'd done and things have gotten off the rails. I also feel like patience about how is your day, whatever you told that had happened that day. What got latched on to was this thing that had gone wrong. That makes sense. It does,   Michael Hingson ** 06:29 yeah, I I hear what you're saying, and it's unfortunate that that some of that happens at the at the same time. I suppose it does toughen you when, when you let it toughen you to go through that were your parents? Though, do you think pretty much supportive, or was a lot of this from your parents? Um,   Maartje van Krieken ** 06:51 I think my parents were supportive. I think I always say My dad's a bit the embodiment of Calvinism, and he lives by Murphy's Law, right? He's just not the most upbeat person, yeah. So it's always, don't go over, don't don't be special, don't be extra. And whatever will go wrong or can go wrong will go wrong. And I think the situation with my mom is, I think there's, there's some gas lighting that that featured into that aspect of things from a different place. So, yes, supportive. I was never stopped in doing anything. But I think I felt the opposite of unstoppable,   Michael Hingson ** 07:43 supportive, but they probably could have been more supportive.   Maartje van Krieken ** 07:48 Yes, I don't think they fueled my fire. Yeah,   Michael Hingson ** 07:54 although you become successful, they might feel that that they did, but that's okay. It's different perspectives. Did you go to college? Yes,   Maartje van Krieken ** 08:03 I studied engineering. So I have a master's in Industrial Design Engineering, and I decided to study engineering because I liked solving problems and the technical stuff was were at school, what I found easier, and I had no idea what I wanted to be. And in the Netherlands, you don't do a degree first and then a master's later. You choose to stream into a five year program. So and if you fall out halfway through, you have nothing. So you better choose something that you're willing to finish. And I had no idea where exactly I wanted to go, so I figured if I did engineering, you know, I'd learned at least a trade that still left a little doors open and and I felt like the five years of studies would be around topics that I at least would remain somewhat interested in. So it was kind of a an easy choice. How   Michael Hingson ** 08:58 did college help prepare you for life and and really doing something with yourself. And I ask that because I've heard different people say different things about college that, yeah, you study and all that, but it doesn't really prepare you for life. My experience was and is that, mostly in college, you study and and so on, but there are life lessons, if you look for them. So I'm always curious to ask that question,   Maartje van Krieken ** 09:32 yeah, I think for me, college was amazing, or university I I lived in a house with eight other people, mainly guys, usually at least one other girl. I made lots of new friends, and the friends from that era I'm still friends with, and I learned what I like. I learned what I like to do, what was important to me. I learned that I was actually less weird than I'd always thought, that there was lots of other people who liked the same things I did, and I think that that taught me to see much more opportunity. And I, I, I always was interested in wanting to do sailing, which was harder to do at home or near home, but there was a student sailing club that I joined, and that opened lots of doors for me too, that I still enjoy today. I don't do as much sailing, but what came out of that? So, yeah, I think it was a very, one of the better periods of my life. I have many fond memories. I didn't I didn't have issues with the self motivation to keep my studies going, I was enough student without working myself to dead to death. I had well paying side jobs. I had a lot of good trips, good parties, yeah, good life. Cool.   Michael Hingson ** 11:16 Well, I hear what you're saying, and I I feel sort of the same way. I learned a lot in college, and some of it, maybe a lot of it wasn't necessarily the pure academics, but the other things that went along with it, I worked at the campus radio station. Did a lot of stuff in radio for six and a half year, well, five and a half years, almost six years at the university, I took some courses outside of my academic strengths of physics and but I got my master's degree in physics, but I took some other courses as well, and found that helpful, and I got involved in some outside community organizations, like the National Federation of the Blind, and started To learn about blindness from the perspective of other people, as well as learning a lot about other things like legislation and becoming very actively involved in helping to deal with legislation from a blindness standpoint, which was a lot of fun, and I, too, would not trade the years of college for anything?   Maartje van Krieken ** 12:21 No, I think it's amazing, and maybe it's some of the bigger universities, but I think it's, it applies to the majority that there's so many opportunities for students, right? And it lets you try things, and most of it, it lets you try things in a way that you don't need to be somewhere 12 or 24, months to be involved with something, which means that you it's a quick way to learn what you like, but also what you don't like, right? And what's maybe not for you. And there's always somebody proposing, you know, do you want to go here, or I'm invited to this, or we can go there. Do you want to try this? And you're not restricted by life or by other things, right? You don't have a lot of obligations, so you also have the time to try out these things and the energy and see what comes with it. Yeah,   Michael Hingson ** 13:16 and that is one of the important things about college, and it's a matter of looking at it that way, and it's a matter of recognizing that life is always going to be an adventure, and college gives you an opportunity to explore various aspects, aspects of that adventure that you then may choose to follow up on when you leave college or Not. Yeah.   Maartje van Krieken ** 13:37 Yeah. And I think the only stumbling block, I think that happens, is it's also agent which you self are changing and developing so much and trying to figure out who you are and and I did also very close up see those struggles, right? And I think for some for some people, all these choices are overwhelming, or the responsibility to make it all happen yourself, or some people fall in with slightly the wrong crowd. So I think I also learned a lot about life and people dynamics and to not take it for granted that I was doing okay in all that,   Michael Hingson ** 14:22 can you learn not to take yourself too seriously? Yes, very much. Which is, which is important, I think, for any of us to not take ourselves too seriously and to allow us to explore how other people see us. And that is a wonderful lesson and great teacher that we can all take advantage of.   Maartje van Krieken ** 14:46 Yeah, well, I can tell you, living together with eight other people and sharing your meals in your living room with them, and particularly if seven of them are quite blunt meals, there's no. Lack of feedback? No, yeah,   Michael Hingson ** 15:01 well, and I lived in the dorm for three years and then moved to an on campus apartment with two other people, but wouldn't trade any of those times and and discovered a lot about me and learned a lot about other people in both situations. So I think that's that's pretty cool. Well, so you did graduate from college. You spent your five years there, and then what did you   Maartje van Krieken ** 15:28 do? So I actually was hired by the company where I did my graduation project, and I love the work. It was a great employer, and I got lots of good opportunities, but that bug was still there, right? That I wanted to live and work internationally. And although I was working for a multinational and doing very well with them, it was a quite a stereotypical German company, which means that their headquarters is in Germany, and that if you move up the ladder, eventually you'll find yourself in Germany, and then that's where you will be, right? I also had met this guy who was living he was also Dutch, like me, but he was living in Scotland, and was it didn't necessarily have to stay in Scotland, but he definitely wasn't going to find work in Germany. So what I then did is said, Okay, well, he works in the oil industry. That's pretty International. Maybe I can find a job in the oil industry and we can find in a place where he can also work. And so as a Dutch person, the easiest way to try for that avenue and to apply as international staff with the Dutch oil company called shell. And so I I, I did, actually a lot of prep work, because fortunately, I knew a lot of people who've done that, who've gone that route, of course, and I applied, and I managed to get in. So that was my ticket to to go out in the world and work and live in many different places and with my husband, who wasn't working for the well, we then married not so long after that, but same guy for the same same same employer, but same guy   Michael Hingson ** 17:22 we're talking about, right? Yes, same guy. Okay, okay. And so what did he do?   Maartje van Krieken ** 17:27 Yeah, so that's what's closed. So, so what?   Michael Hingson ** 17:31 What job did he end up taking? Or did he just stay where he was, or what?   Maartje van Krieken ** 17:37 Yeah, so the way it worked with the international assessment is that you it was you didn't apply for a job. You just had to make it through, through and score a minimum number of points. And then they had jobs all over the world available that they would place you in, and you could either put your foot down on a location or put your foot down on a job. And actually they didn't have a job in the standard pot of jobs that fit me. So the lady said, Ah, I'll find you something close to him. I like you,   Michael Hingson ** 18:13 alright. And only   Maartje van Krieken ** 18:15 did four and a half years of commuting between countries come to an end, I got to call him and say, I have a job. I'm moving to you with a full expat package. House picked, I think, and we'll be together, and you don't have to change a thing.   Michael Hingson ** 18:34 I bet he liked that. Yeah, he did like that. So did you? So you moved to where he was. But how did that affect your your wanderlust, or traveling all over?   Maartje van Krieken ** 18:46 Well, so I moved over to where he was,   Michael Hingson ** 18:49 and that was Scotland. That   Maartje van Krieken ** 18:52 was in Scotland. And, yeah, I left him again too, because less than a less than two years later, I got offered a development position elsewhere in the company, and I took it, and he was still in there in Scotland, so it was going to be a travel job. So we said, Okay, we'll do that for a while. And it was a relatively short term position, so 18 months or something. I don't remember exactly what it was, so I said, Okay, well, we tried. We've done the long distance thing. I want to take this opportunity. And he never stopped me. He's never stopped me in anything. Best husband ever, um, and so I did that. I left him. He had to go and find a house again. Because, of course, we lost the mansion that the company was paying paying for, and I did that. And then at some point in that job, I had to step in for somebody who had a heart attack. So I had to interim manage a team, and I walk into that office and they. There's a guy there that I've never met, and he looks at me and he says, Oh, are you? Are you ilko wife, my husband? And I'm like, Yes, I am. He said, Oh, where is he? I said, Oh, he's still working in, living in stolen and he didn't ask me anything else, but within 24 hours, somebody else in the company had called my husband and said, Hey, I heard your wife has left you again. Are you interested in moving too? And so they head on to them into the same employer.   Michael Hingson ** 20:32 So he moved to where you were. Well, then   Maartje van Krieken ** 20:34 at least we were with the same employer, which is to be a good thing or a bad thing. He did a move to where I was, but we together moved to another major project in eastern Russia after my 18 months in the travel job were up, so that's when we were together.   Michael Hingson ** 20:53 So that must have been a major change and a little bit of a cultural difference moving to Russia from more Western European type company countries,   Maartje van Krieken ** 21:09 yes and no, because I always talk about the traveling circus in the oil industry. If you look at these frontier oil and gas projects, they're they're seldom in the middle of a big city, right? So there's somewhere in some outpost in some country, usually with a very small local population, and to build these mega projects, is hundreds of people. And so the I the Russian island we moved to, is an island that's north of Japan, there is very little on it. It's like 30 miles wide or something, and 600 miles tall or something. So not big at all. The city we moved to had about 200,000 Russians living in it. And then Exxon and shell both had a project presence there. So and the shell present was actually quite large, and this included people from all over the world, right? So, this included Koreans from the Korean construction contractor, and Filipinos from another contractor, and then a whole bunch of expats from all over and then a whole bunch of local Russians, but not quite local, because they came from all over Russia, usually not from the island, right? So it's its own little weird community, um, that that puts quite a mark on the local presence there. So yes, you live in Russia, but you're also living in a very weird world that's probably not representative of anything really.   Michael Hingson ** 22:51 So you though had to put up with a lot of interesting challenges and so on. Maybe you might even call it sort of chaotic. Why did you like chaos?   Maartje van Krieken ** 23:07 Yeah, I that that's not necessarily where I learned to like chaos, but I would say that that's one of the places where, for me, everything kind of came to a grinding holder or where the moment happened. Um, so, I mean, it's a, it's a extremely male dominated part of the industry, right? The oil and gas industry generally is male dominated. But then if you're in these frontier projects, it's even more so, and it's high pressure, right? The Russian government was trying to blackmail its way into a larger part of the project. So there, there was politics going on. The project was already it costed billions. It was the biggest at the time. It was way over budget, way behind schedule, arctic conditions never been done before, you name it, right? Everything was happening. And I I kind of hadn't really thought about my career in oil and gas beyond having this international lifestyle, right? And I have quite a wide interest. So whatever they were asking me to do is like, Oh yeah, I could do this or I could do that, but I was starting to get to the point where I realized that me trying to climb a standard prescribed career ladder was maybe not The most logical fit. One, two, I was finding out that I did have some limit of how much in the deep end I wanted to be thrown and being given a job that was actually two levels above where I was with not enough staff and a lot of unhealthy work culture. In my direct teams and stuff. That's a lot, right, especially then if you're also living with all your colleagues. So where do you then? Where? Where is this the safe space to say, Hey, I can't do this today, or it's too much today. And on top of that, we decided that I never knew I wanted to be a parent, but somehow, in that in that era, I'd also decided that I did, and we, we hear one of these couples who were pregnant within week one of trying. So this island where they didn't want you to be pregnant, so I hadn't told anybody. And then not, you know, I had to get off the island for a checkup. And so that happened at four months, instead of at three months, because that was the first time I was off the island. And then I found out that things were not okay with the baby, and so I had to be aborted because the baby was not alive, but also not coming out. And so I think everything came in, and for me, that that created the moment of clarity that I did like my career, but I did not like my job, and that there were some things I wanted changed in the way I did my job. I also learned that I wanted to be me, rather than trying to be what I thought I needed to be to fit in with everything, right and and I also really realized that the only one who was going to take a step forward in that moment and create structure in that chaos was me, and that I had to take charge. And so and so I did, because I did think I learned from being thrown in the deep end so many times that I could Yeah,   Michael Hingson ** 27:06 what did you learn about yourself and about you've mentioned many times that you were in a very male dominated environment and so on. So what was it like? Or what did you learn when you were the probably the lone woman, or one of a very few women in that, that whole environment, it had to, it had to be a little bit of a challenge, or at least mentally. Did it even bother you?   Maartje van Krieken ** 27:34 Yes and no, I think I learned a lot, and I get this question a lot, and I think the answer is not what people expect. So I think the education system in the Netherlands segregates you out pretty early, because if you want to study something technical, then you're in the science streams in high school. So from age 13 or 14, I was in classes with less than 20% girls. My university was a technical university, less than 20% girls. And then once I started working, the percentages steadily went down the more senior I became.   Michael Hingson ** 28:13 So it was nothing new. No,   Maartje van Krieken ** 28:14 it was nothing new. And, and I don't know any different, right? So I've also learned the hard way, after leaving shell and then starting to work for myself that I, for instance, don't really have the skills or know how to operate in all female networks. I'm clearly not the most effective there, because it's so unknown to me. But I think when I did learn, because I think there's challenges there, right? There's, if you're such a minority, then there's challenges. But it's, it's not the man, and it is the man, right? It's not the man because it's not the individuals. I made so many friends and the majority of the guys I work with are absolutely amazing, and at a personal level, they're willing to help you and step up for you and step out for you. I think the main challenge is that if the the critical mass of women or others in any others of any kind is so small. I don't know how that you know it it takes more than it's going to take more than a generation to change. Yeah, it might take a shock to the system, right? And I, I think, I thought I could try and and be that, but I learned that there is things there that are bigger than me, right? And there's also I worked also in Iraq and in the Middle East. And so there is and Russia itself also a very male dominated history and culture. And so you can employer who, on paper, has all these ideas about EK. Inequality, but it doesn't quite work that way. If you're in eastern Russia, also lots of Asian construction workforce and with very different norms and values. So it's the it's not the guys itself, right, that create I think the challenge. I think it's the dynamic of the group. You know?   Michael Hingson ** 30:30 Yeah, I would say it's not always the guys. Sometimes it can be, but it is the environment very much. I interact with people all the time who are blind, who have guide dogs, and talk about traveling to other countries, and they learn that the laws in those other countries are not the same as, let's say they are here in the United States. And it amazes them, and they say, Well, why doesn't anyone fix that? And the reality is, that's not the way the system works.   Maartje van Krieken ** 31:00 No. And you and I think what I learned is to be realistic about what I what I can change and cannot change, and really learn to to not get upset about what I can change, but also be kind to myself if I then need help, right? I remember a one of my first jobs, I would get sent to an industrial state in Germany, and there was all also only guys at the hotel, and there were a bunch of older guys who were there all the time, and they would uninvitedly Join me for dinner. And it would freak me out. I was 2324 and I'm like, Who are these? I would call them dirty old men at that age anyway, so I would go back to my room and have my dinner in my room, and then the corporate expense department would say we were not paying out your meal expenses because Room service is not allowed, right? And so it's, it's these battles that can just consume your energy. So I did learn that if you that, that I that you really need good self care, if you are the minority in a group like that, because yes, you can find allies, and yes, you can choose how much you want to fight, but what you can't choose is one when stuff happens to you that hurts you or depletes your energy, and you need to have some tools and systems in place to then overcome that moment, because if you let it all get to you, at some point, your your your backpack with luggage is just too full, right, and you don't purchase it, And you don't have the energy to keep going. So you need a different or a better support system in the moment, and you need to be able to take a day off or something when something happened that you really need to take a minute to come down for from and not take it back to work.   Michael Hingson ** 32:56 One of the most important things that I learned from the World Trade Center, at least I learned to articulate it, but I think I really learned it a lot more in a solid way there than anywhere else, is that you don't always have control over what is happening. Like you said, people join you for dinner, just different things that happen. You may not have control over them doing that or different things that occur to you or happen to you, but you do have control over how you decide to deal with it, and it really is mostly a mental issue more than anything else. We had no control over September 11 happening, and I am have not seen anything that convinces me to think differently, but we do have control over how we decide to deal with it since it occurred.   Maartje van Krieken ** 33:48 Yes, yes, and you and I think you should also allow yourself to shamelessly take advantage in the situations where you can right where there is a situation that something good happens to you because you are the lone women woman, then enjoy it, right? Rather than feel like, Oh, I didn't quite deserve it. Take it, because you take the crappy stuff often enough so take the good stuff. You   Michael Hingson ** 34:12 can decide how you want to deal with it. You can decide what your mindset is. You know, we've been talking about what, what the different environments and so on you've had but what was your job? What did you actually do?   Maartje van Krieken ** 34:25 So I always work in major projects. I started out in capital contracting, so major contracts for new projects and procurement, etc. And then I moved more into project controls, so scheduling and risk management and estimating and stuff like that. And then eventually I moved into development management, which is kind of an early form of project management, with projects that are not quite being constructed yet, where they're looking at really the scenario. Level of evaluation. So it's like, okay, there is oil and gas in the ground. We know something about it. The respective country is willing to give us a contract like this, but then we need to produce this much by then. Can we do it? Can we not do it? What would it take is your capacity in country to build it, not build it. What can you do? And so, yeah, that type of new oil and gas field development work is what I did. And then eventually I spent also a decent amount of time in more change management oriented scopes, but always also related to the way projects are delivered and new technologies implemented in that, etc. And   Michael Hingson ** 35:46 it sounds like all of those were gradually increasing in responsibility and took advantage of the fact that you were gaining a lot of experience. So it wasn't like you were just footing from one job to another. I would assume that, in a sense, they were sort of promotions, or the company had more trust and faith in you, yes,   Maartje van Krieken ** 36:05 definitely, yeah. So my teams would get bigger, my reach would get bigger. But yeah, it's, it's a part of the business where there's, there's never enough people. I think I quite quickly had global reach, or I became once I chose my own path and kind of modeled a bit between the fixed career ladders. I became known as somebody who could do complex collaborations. I once got labeled as the best virtual community leader in the company, I think I was able to pull people together around things, and communicate joint objectives and bring people on board better than most of my peers, so that, yeah, it's the the breadth was always there. I think that the dollar amounts right and the risk associated with the scopes would go up as I went up.   Michael Hingson ** 37:07 Well, you said you did that for 20 years, so eventually you left.   Maartje van Krieken ** 37:11 Yes, I think at that point in Russia, I did learn some things about the company and the industry, which made me realize that if I really wanted to stay on this path of being groomed for the top, that there was going to be a point where what I was willing to do and what I would need to do for my career would not no longer fit. But I also knew there is still so many interesting and different jobs and places to go. So I'm like, Okay, I'll stick around for as long as I enjoy it. But at that point, I started to develop an idea of what would I do if I wouldn't work for the company. And I think it reached a point where, as a senior woman at my level, they wanted me in a, you know, in a display case type job, right? They wanted on air, invisible headquarters type roles, and I simply do met better in the messiness further out there. So I think what the company wanted with me and what I wanted started to diverge significantly enough that I thought, You know what? There's some little things that happened. I'm like, Oh, I could find another role and move again, or we could split weight, and I can carve out my own path. So I did.   Michael Hingson ** 38:34 So you left, and what did you go do? Um,   Maartje van Krieken ** 38:37 so I decided to. I did nothing for a while. I did nothing for a lot longer than I thought. Everybody also thought I was a workaholic, and I would be in a new job within weeks. Then I managed to do nothing for, I think, about 15 months or something, surprising myself to do it. I loved it. I of course, I didn't do nothing, but I did nothing seriously, professionally that got me paid, which is lovely.   Michael Hingson ** 39:02 Now, when did all this happen? When did you leave shell?   39:05 2018 Okay, summer of 2018 so   Michael Hingson ** 39:09 five years, five and a half years ago? Okay, yeah, yeah. And then,   Maartje van Krieken ** 39:15 and then, just as I was kind of starting to get moving again, my husband was offered a move, and he'd been following me around for a while, so I did not feel the freedom to say no. So we moved to Pittsburgh, which is a place where I had no network, no sense of what I could do there, and then covid happened. Yeah, so that made my professional choices a little complex, because I was doing a lot of virtual work, but I really missed only being around others, so I actually quite quick. Lee, through some volunteering that I was already doing, landed with a job in the covid response. So I did that for almost two years.   Michael Hingson ** 40:08 So what did you do? What was that?   Maartje van Krieken ** 40:11 Yeah, so I worked with 211, which is a national crisis line in the in the US, for individuals, but the based out of Pittsburgh, Pittsburgh services almost all of Pennsylvania, and was doing for Pennsylvania the covid response, but they were also in the process of upgrading all their tech systems and their phone systems and stuff. So this is a 24/7 phone line, right? And and they were tripling or quadrupling their volumes, and there was new programs being offered every day, and then that all needed to be pushed through the system. So I worked with them to help achieve all of that and the and the vaccination scheduling and all these kind of things. So project management stopped reading Yeah.   Michael Hingson ** 41:03 And I was going to say little different than what you had been doing in the oil and gas industry, but at the same time, not totally, because it's all about management,   Maartje van Krieken ** 41:15 yes, and, and I mean organizations like that are so these are non profits, right? They have there is no fat at all. So there is phone operators with huge hearts and lots of willingness who work a gazillion hours but don't necessarily have any project management skills, right or and then there is in a situation like that, of course, completely overworked Health Department workers, etc, and it's trying to get all these different groups to work together who are not necessarily used to each other, and who are under resourced. And so to me, that was a lot more of the same, to be honest, because it was different groups who speak slightly different languages and operate slightly differently, trying to do something that they hadn't done before. The energy and the intention was there, but the pressure was also nuts, and, yeah, making it work with what you have.   Michael Hingson ** 42:10 So what did you do after the two years doing that with two and   Maartje van Krieken ** 42:17 one? So then when that was finished, I start, I picked up some more regular consulting clients, companies in crisis and and my husband's job in Pittsburgh also came to an end, and that coincided with a point that I have now kids who are in middle and high school. So we have to choose a place that we were willing to live and stay put a little longer. So we've chosen to go back to New Orleans, because that's where my husband could work, and that's where I loved living,   Michael Hingson ** 42:53 and my kids, you had been there before? Yeah,   Maartje van Krieken ** 42:57 so we there. We'd spent two short years here before. So we came back to New Orleans. This is now where we'll be for another six years or so, and I am pivoting my consulting business from one to one more to one to many, so offering master classes in the around the subject of structuring chaos and mastering uncertainty in business, right? I think we all feel that the world is spinning around its axis faster and faster, and I love working with leaders and entrepreneurs who are in fast paced business environment, but feel that there is so much thrown at them that they're busy fighting today's fires all the time and and don't have enough time to actually work on the innovations and the projects that they want to deliver. And so I offer some really practical tools to get set up in a manner that it's easier to deal with the unexpected, and then I offer some implementation support beyond that. And as a as an aside, coming from my passion around women in male dominated industries, I do do some work with women leadership programs and with coaching of groups of women who are going through major pivots in their personal lives or in their careers, but work for employers where there's not enough Coaching and Mentoring internally available to help them through that.   Michael Hingson ** 44:44 And what's the name of your business?   Maartje van Krieken ** 44:47 So the name of my business is my name, but I do everything I do under the header of the chaos games.   Michael Hingson ** 44:53 Okay? And why did you choose that?   Maartje van Krieken ** 44:56 Because I do still. So, yeah,   Michael Hingson ** 45:00 you love chaos.   Maartje van Krieken ** 45:01 Yeah, I love chaos. I love structuring chaos. Actually, I would say that I realized from sailing and from being thrown in at the deep end at my job time and time again, if you talk to me about what are the highlights of my work in the oil and gas industry, I loved probably best, the projects that landed off my plate, that didn't the homeless projects right, the stuff the four o'clock calls that there was a repair needed on an offshore platform, and there was nobody left in the office, and I was the absolute Junior, but there was nobody else that could be reached. So it ended up being my project, and I got to work it and figure it out. I learned that I love that, and I also learned that my head is cooler and calmer than most when you know the the stuff hits the fan and and that I can I can help temporarily or longer teams who find themselves in these situations. You know that I could be kind of the power bank for the energy booster that then steps in helps to kind of get out of the eye of the storm today, get some things moving again, and get it to the point where the energy and the team collaboration and the focus is such that people say, Okay, I think we can now carry this torch ourselves again.   Michael Hingson ** 46:24 If you have, oh, go ahead, go ahead. Yeah.   Maartje van Krieken ** 46:28 So for me, chaos is is not a scary thing. I see the light at the end of the tunnel or the dots to be connected, I think, quicker than others, and I love doing that, and I love helping people with that so they can get back on their feet   Michael Hingson ** 46:45 without mentioning names or anything like that. But do you have a story you can tell us about one of the companies or people that you helped that that where you've made a big difference and things got better? Yeah, so   Maartje van Krieken ** 47:01 one of the more recent jobs I did was a company, a new tech company, and they developed something, thought it was mature enough to take it to market. So they'd gone public, raised lots of money, and then set up kind of joint ventures or collaborations on every continent to implement this technology and do some kind of proof of concept, right? So they gone really fast, spread that money over the five continents, and one of their collaborations in Europe had, within six or seven months, spent produced absolutely nothing that coincided with them starting to be investigated by the SEC for fraud and because of some production issues associated with China. So the whole company was turmoil. So I was brought in to look at the European entity and say, Okay, are we just gonna cut it off? Is there anything left to be done here, right? And so I went in there to try and assess, what was there, what the people who were there said about things they'd kicked out some of the senior leaders, but of course, there was lots of people working there too, with and so I think, very quickly, because the other challenge was, because the company was so new that in headquarters, I'd say 60% of the people I was working with had been on the job less than Three months. So they all said, Well, this happened before my time. And equally, in the the joint venture in Europe, they'd, they'd hired all these people to do this, right? So also there, 60 or 70% of the people were new, right, and hadn't necessarily played a full role in any of this, or knew exactly what their job was, etc. And I think the main things that I made very quickly is that I restructured all the communication because everybody I talked to was giving me a different story. And then when I asked where they got their information or who they talked to, it became clear that very few people had talked to each other, right?   Michael Hingson ** 49:22 They're making it up as they went along, yeah, and,   Maartje van Krieken ** 49:26 and largely the folks hired in the US were all former corporate types. So they were, you know, it's like one guy came from GE, and he still talked in GE operational report lingo and etc, right? And then all the folks in Europe came from small family businesses and tiny companies and didn't really speak corporate lingo, and most of them had also not chosen to do their job in English, right? So, yeah, just I put people around the table, and that. That immediately started to create all sorts of clarity, and that meant that we started to be able to get to at least shared versions of the truth right, or at least share sets of facts, which can then facilitate actual quality decision making, right? Because if it's all based on he said and she said, and and it the decision criteria are also not clear. Then, yeah, what are you going to decide? How are you going to decide whether you do anything or not? And then we put some interim leadership in place that was actually there and on the ground. And then once things calmed down a little bit we started to cut through things and look at the losses and say, Okay, what's possible, what collaborations? Who knows what right. But I think the main thing was about putting the communication in place to to get to a shared version of the story that could facilitate decision making.   Michael Hingson ** 51:01 And did you get to resolve the things that were going on? Is the company doing okay? Is the SEC satisfied? And so on?   Maartje van Krieken ** 51:10 Yeah. So the worked with them, not till the point the SEC cleared them, but they were well on their way to getting cleared. The European entity stayed in existence, what their what their objectives and targets were, got revised to something that was actually realistic and achievable, and they've since delivered on that. And long term, they came up with a different decision model. So I would say there was I've managed to help them avoid unnecessarily, you know, or avoid more losses than needed, and avoided laying off more people than was needed. Help them create clarity with the SEC and other auditors, to get the time and to start creating to believe that they could just get back on track. And   Michael Hingson ** 52:10 clearly, one of the advantages that you had is that you were used to working in all the different environments in the US. You learned and knew how to work with a European company and so on. So you were in a great position to figure out what was going on. That's pretty cool.   Maartje van Krieken ** 52:25 Yeah, yeah, you could, you could, you could almost see the miscommunications, right? If Yeah, I could, somebody would tell and and so I started inviting myself to meetings, just listening on the you know, and then you're like, Okay, I hear what you're both saying, and I get how what you're hearing from each other, but it's not actually what either of you are saying, right? It's just lack of shared language is is so often the cause of many challenges. Well,   Michael Hingson ** 52:57 yeah, it's, it's amazing how people don't know when they're not communicating and and it's not magic, but I'm glad that you were able to work with them and deal with it. How, how does being a mother help? And what have you learned about yourself and about being in the corporate world and so on, from from being a mother and how many? How many children do you   Maartje van Krieken ** 53:23 have? I have three kids, and I think, as I said earlier in the in our conversation, I didn't know if I wanted to be a mom. Yeah, I was, did not want to repeat history, and I wasn't sure if I could offer my kids something else than I had had and but at some point that clarity and also looking at my husband came to me and I thought, Yes, actually, I do. I have three kids, and I think it changed me in ways that I hadn't necessarily seen coming. I continued working full time after I had kids, so that's that's a lot of the change that people expect that once you have kids, that you start working less or prioritize that differently. That's not a change that came. What did come for me was one, my tolerance for nonsense has gone down drastically with that. I mean, is that there is behavior that I wouldn't tolerate from my four or five year old kids, and I would see managers at work or, you know, or people that I had to work with who are taking home a quarter of a million a year and have been through every leadership training possible, display the same behavior and get away with it.   Michael Hingson ** 54:50 There's something to be said for you can fool some of the people some of the time. You can fool some of the people all the time, but you can't fool mom. No,   Maartje van Krieken ** 54:59 I. No and also the stupid rework that shouldn't be needed, right time is fresh. Yes, I did. I do love work, and I do love my perfect the professional me, right? And I'm totally okay to miss out on things with my kids because I'm working. I'm not okay to regurgitate the same thing 15 times because, because of what really right, if there is no good reason so that that kind of nonsense, I lost my tolerance. I also became a lot kinder to my son that I think was a big surprise, because I was I'm quite a tough cookie, and I can be really hard on myself, but I was also putting up with things happening to me that once I had kids and once I maybe became older, and also started mentoring really younger girls who were maybe older than my Kids, but still young, I realized, as I was telling them to not put up with stuff that I was putting up with myself. I thought, hey, this is interesting, right? It took this to see this. It took this, this, this different emotional bonds with other humans that I care for so much for me to see how not okay this is and also not accepted for myself. I found that a very interesting, interesting perspective. So I don't know if I got necessarily softer at work, but I got Kinder towards myself. And I do think in certain cases, also kinder to other people, because I could better realize what maybe was going on in the background, right and right and and have that tolerance, because I could understand it better,   Michael Hingson ** 56:57 right? Have you written a book, or anything about your experiences or any of this,   Maartje van Krieken ** 57:03 yeah, well, yes, it's not published yet, so I'm working on the story part with you know, all the collection of the crazy stories.   Michael Hingson ** 57:11 Well, you'll have to let us know when it comes out so that we can tell people about it as well. Yes, but you and I met through patapalooza, and we've talked on unstoppable mindset before about patapalooza, which is a fun way to introduce people to podcasting, people who want to be podcasters, or people just who want to be interviewed. What took you to pada palooza?   Maartje van Krieken ** 57:37 Um, so I ended up portapalooza The route of working with Kimberly Crowe and Ginny Trask on a speaker Playhouse as a woman in the oil industry, and also because of the nature of my role, because I was a subject matter expert on various topics and stuff, I used to give a lot of training. I also used to be at a lot of conferences or on panels, etc, right? And when I was employed by multinational, you get placed or invited for that. And once I started working for myself, that fell by the wayside some. And of course, my CV very clearly said, Oh, project management, etc. What it didn't say is that I think the people aspect of it is where my superpowers are. So I decided to get a covid meditation and continue doing mentoring, etc, through women leadership programs, associations and stuff. And then I realized that actually I really also missed the part of my job that's the sharing with what I have to give around this structuring of chaos and around quality decision making tools and how to deal with ambiguity, and you know, the others that get thrown at us. And so I decided that I wanted to figure out a way to on an individual basis, right? Find these platforms where I could share the stories and my wisdom in that respect. And so that's how I also ended up Corona because I think you know, the sharing of experience and stories is how humanity learns and gets better, right? Well,   Michael Hingson ** 59:45 I hear you, and it makes perfect sense. Well, I want to thank you for being here, and we need to do this again. I think we have lots of things we could follow up on, and if you'd like to come on unstoppable mindset again, I think we should explore that. But. I want to thank you for being here today. Well,   Maartje van Krieken ** 1:00:03 thank you very much, Michael. I've enjoyed this. And yeah, there's more that I want to learn from you, too, and I would love to talk to you about so let's do it for me accept the invitation to come back some other time. You have   Michael Hingson ** 1:00:16 the invite to   Maartje van Krieken ** 1:00:18 follow you, and I hope that we meet in person one of these days, at one of these events in this small world   Michael Hingson ** 1:00:26 well, and if nothing else is, I think I mentioned, I will be in New Orleans in July, so I will make sure that we touch base before then. Okay. Well, I want to, I want to thank you all for listening. We really appreciate you being here, and I hope that you enjoyed everything that Marte had to talk about today. We'd love to hear your thoughts and your opinions, and I know that she would if people want to reach out to you, how do they do that?   Maartje van Krieken ** 1:00:55 I'm very active on LinkedIn. There is not a lot of marches, so it should be easy to find, M, A, A, R, T, J E, and I have a website that is the chaos games speaker. So that's pretty easy. The Chaos games speaker, games   Michael Hingson ** 1:01:18 with an S at the end, yeah.com,   Maartje van Krieken ** 1:01:22 so yeah, I checked it out. I connected with the other two marches that are professionally active in the US. They're also really nice. So if by accident, you end up at the wrong one, you're not in a bad place, but you should be able to find me pretty easily.   Michael Hingson ** 1:01:38 Cool. Well, thank you again, and thank you all for listening. We'd love it if you would give us a five star review. Wherever you're listening to unstoppable mindset, please give us a five star rating. We appreciate it. We value that, but we also value your comments and your thoughts, so please leave us reviews. You're also welcome to email me. Michael H, i@accessibe.com that's M, I C, H, A, E, L, H, I at accessibe, A, C, C, E, S, S, I B E.com, or go to our podcast page, w, w, w, dot Michael hingson.com/podcast, Michael Hingson is spelled M, I C, H, A, E, L, H, I N, G, s, O, N, and you've heard me say this before, those of you who are regular listeners, I also travel and speak, talking about things such as moving from diversity to inclusion safety and emergency preparedness and leadership and trust and teamwork. If you need a speaker, I'd love to hear from you. So you can email me again at Michael h i@accessibe.com or you can email speaker@michaelhingson.com would certainly love to hear from you, and whatever capacity you'd like to email and reach out, and I know martay would as well. So we really, again, appreciate all of you being here. And Maartje, I want to thank you one last time for being here yourself.   1:02:56 Thank you so much. Have a good one. You   Michael Hingson ** 1:03:03 You have been listening to the Unstoppable Mindset podcast. Thanks for dropping by. I hope that you'll join us again next week, and in future weeks for upcoming episodes. To subscribe to our podcast and to learn about upcoming episodes, please visit www dot Michael hingson.com slash podcast. Michael Hingson is spelled m i c h a e l h i n g s o n. While you're on the site., please use the form there to recommend people who we ought to interview in upcoming editions of the show. And also, we ask you and urge you to invite your friends to join us in the future. If you know of any one or any organization needing a speaker for an event, please email me at speaker at Michael hingson.com. I appreciate it very much. To learn more about the concept of blinded by fear, please visit www dot Michael hingson.com forward slash blinded by fear and while you're there, feel free to pick up a copy of my free eBook entitled blinded by fear. The unstoppable mindset podcast is provided by access cast an initiative of accessiBe and is sponsored by accessiBe. Please visit www.accessibe.com . AccessiBe is spelled a c c e s s i b e. There you can learn all about how you can make your website inclusive for all persons with disabilities and how you can help make the internet fully inclusive by 2025. Thanks again for Listening. Please come back and visit us again next week.

Prince Harry and Meghan Markle are facing yet another staffing challenge as their chief of staff, Josh Kettler, has resigned after only three months in the role. Justin Baldoni has turned to renowned PR crisis manager following swirling rumors of behind-the-scenes tension with co-star Blake Lively. Matt Damon has expressed his sympathy for his longtime friend Ben Affleck, admitting he “can't imagine” enduring the level of public scrutiny that Affleck faces. Don't forget to vote in today's poll on Twitter at @naughtynicerob or in our Facebook group.  See omnystudio.com/listener for privacy information.

This is the fourth episode in the series "Crisis Leadership". This conversation is hosted by Dario Minaya, with insights from Susan Minaya, COO and Chief Learning Strategist of Minaya Learning Global Solutions LLC. Special Guests joining us are Rachell Gallagher, a Crisis Manager in the Private Sector for National Critical Infrastructure, as well as, Gary Avin, Director and CCO of LCEC. This episode how crisis can create progress and innovation.Stay tuned to learn more.

This is the second episode in the series "Crisis Leadership". This conversation is hosted by Dario Minaya, with insights from Susan Minaya, COO and Chief Learning Strategist of Minaya Learning Global Solutions LLC. Special Guests joining us are Rachell Gallagher, a Crisis Manager in the Private Sector for National Critical Infrastructure, Gary Avin, Director and CCO of LCEC and Matt Devitt, Chief Meteorologist of WINK NEWS. This episode we focus on the importance of adapting to a changing environment or getting left behind, the six stages of change readiness and strategies for change as well as how Crisis Leaders need to identify obstacles and barriers to change readiness! Stay tuned to learn more.

This is the first episode in the series "Crisis Leadership". This conversation is hosted by Dario Minaya, with insights from Susan Minaya, COO and Chief Learning Strategist of Minaya Learning Global Solutions LLC. Special Guests joining us are Rachell Gallagher, a Crisis Manager in the Private Sector for National Critical Infrastructure, as well as, Gary Avin, Director and CCO of LCEC. This episode we focus on what is a crisis and what are symptoms and behaviors of crisis.Stay tuned to learn more.

Taking late-night phone calls from panicked clients, dueling with company lawyers over what to disclose, and rushing to preempt unfavorable stories with Chris Thomas, a PR crisis manager. What was it like to manage the media frenzy surrounding the Elizabeth Smart case? And what's the worst possible answer to a journalist's question?Follow us on Instagram!Got a comment or suggestion for us? You can reach us via email at jobs@whatitslike.comWant to be on the show? Leave a message on our voice mailbox at (919) 213-0456. We'll ask you to answer two questions: What do people think your job is like and what is it actually like? What's a word or phrase that only someone from your profession would be likely to know and what does it mean?

Summary In this conversation, Steven Kuhr and Michael Moquin discuss their experiences and observations in the emergency management and crisis management fields. They highlight the broad scope of emergency management, which encompasses both the public and private sectors. They also discuss the impact of COVID-19 on the industry, with an increase in crisis management jobs in the private sector. They emphasize the importance of reading job descriptions carefully to understand the specific focus of each role. They also discuss the need for a generalized crisis management framework that can be applied to various incidents, along with incident-specific annexes or playbooks. In this conversation, Steven and Mike discusse the importance of understanding the specific risks and hazards that a business or organization may face. They emphasizes the need for crisis managers to have a comprehensive understanding of the business operations and dependencies, both domestically and internationally. Mike and Steve also highlight the importance of networking and building relationships within the industry, as well as finding a niche within emergency management. Mike suggests that aspiring emergency managers should pursue certifications that align with their interests and career goals. Takeaways Emergency management is a broad field that includes both the public and private sectors. The COVID-19 pandemic has led to an increase in crisis management jobs in the private sector. Job titles in emergency management can vary, so it's important to read job descriptions carefully to understand the specific focus of each role. A generalized crisis management framework, along with incident-specific annexes or playbooks, is an effective approach to emergency management planning. Crisis managers should have a thorough understanding of the specific risks and hazards that a business or organization may face. It is important for crisis managers to have a comprehensive understanding of the business operations and dependencies, both domestically and internationally. Networking and building relationships within the industry is crucial for career development in emergency management. Aspiring emergency managers should pursue certifications that align with their interests and career goals. Contact Information https://www.linkedin.com/in/michael-moquin/

Getting into your best fit school usually feels like the prize at the end of a long and grueling journey, but the next step in the undergraduate adventure has really just begun. Will you emerge victorious, degree in hand? Amy and Mike invited college consultant Beth Howland to share insights into how to persist to college graduation. What are five things you will learn in this episode? What is the difference between retention and persistence and how is each related to graduation rates? What are the most common reasons students leave college? How should families think about college readiness? What can families do before a student leaves for college to increase their persistence? What can families do if their student is talking about leaving college?  MEET OUR GUEST Prior to founding College Navigators LLC, Beth A. Howland spent 25 years advising and mentoring undergraduate students at several institutions.  Most recently, Beth worked for 14 years at Cornell University in both direct service and leadership roles in student development within the College of Engineering, the Hotel School, and the Office of Undergraduate Biology.  Beth graduated with honors from Ithaca College and is a two-time NCAA National Champion, Academic All-American, and Hall of Fame inductee in women's soccer. After earning her undergraduate degree in psychology, she worked for five years as a Family Caseworker for Family and Children's Service in Ithaca. She then completed an advanced degree in health and human performance with a concentration in sports psychology.  Over the course of her career, Beth served as a pre-major mentor, major advisor, and faculty advisor at both Duke University and Cornell University; and as a Crisis Manager and Residential House Fellow at Cornell University. She provided advising and support for thousands of students, including those who identify as BIPOC, first-generation, pre-health, under-prepared, and high-achieving, as well as Division I student-athletes and students who were managing a variety of challenges or disruptions throughout their college experience. During her career Beth founded and directed comprehensive academic advising, career development, and community engagement programs for Division-I student-athletes at Cornell University, Tulane University and Duke University. Beth transitioned out of athletics in 2005. Prior to returning to Cornell Beth worked as the inaugural Assistant Director of Student Development for the Robertson Scholars Program, a multi-campus, cohort-based, collaborative leadership development program with Duke University and UNC-Chapel Hill.   Throughout her career in higher ed, Beth prioritized advocating for university policies, procedures and opportunities to be more inclusive, equitable, transparent, and visible. During the pandemic Beth confirmed that she is most energized by coaching individual students as they discover themselves, negotiate life's ups and downs, and prepare for their careers. Beth's passion for working intensively one-on-one with students and extensive understanding of and ability to assist students navigate the complexities of institutions within higher ed, led her to start College Navigators LLC and invest full-time in college student success coaching…decision to degree. Beth previously appeared on this podcast in episode # 455 to discuss What To Do When A Student Struggles In College. Find Beth at beth@college-navigators.com. LINKS Persistence and Retention How America Completes College Student Persistence vs. Retention in Higher Education Student survey gauges importance of a college degree RELATED EPISODES THE W-CURVE MODEL AND NEW COLLEGE STUDENTS COLLEGE READINESS ADVICE FROM A COLLEGE PROFESSOR THE UNWRITTEN RULES OF COLLEGE SUCCESS ABOUT THIS PODCAST Tests and the Rest is THE college admissions industry podcast. Explore all of our episodes on the show page. ABOUT YOUR HOSTS Mike Bergin is the president of Chariot Learning and founder of TestBright. Amy Seeley is the president of Seeley Test Pros. If you're interested in working with Mike and/or Amy for test preparation, training, or consulting, feel free to get in touch through our contact page.

Rebel Wilson has a new memoir on the way and she's not letting lawyers or PR managers keep her from naming names!! Plus, which movie knocked “Dune 2” out of the top spot at the box office?

Introduction Sean Friedman is a senior-level Business Continuity and Resiliency/Disaster Recovery Manager with 25+ years of experience in the planning and implementing business continuity planning in the financial services industry. Sean has practical experience dealing with hurricanes, Sandy, Irene, Katrina, and Rita; 9/11; blackouts, transit strikes, and COVID-19. Key competencies include developing business continuity plans, training, planning exercises/tests, conducting business impact analysis (BIA's), tabletop exercises, project oversight, facilities management, strategic planning, and conversion/acquisitions. Key Positions - Director Business Continuity – Amalgamated Bank - AVP Business Continuity – Apple Bank - Business Continuity Consultant – USAA - VP Business Continuity – IDB Bank - VP Business Continuity Planning – Morgan Stanley - VP Business Continuity Coordinator – Bank of New York Mellon - VP Business Continuity – JPMorgan Chase Contact Information https://www.linkedin.com/in/seanfriedman/

Introduction Howard has just retired after more than 48 years as a an award-winning broadcaster, journalist and business continuity professional. He last served as an assignment editor at WNBC -TV in New York, following a nearly 37-year career at WABC-TV, ABC News, ABC Television and The Walt Disney Company. Howard is a two-time EMMY Award winner, and twice shared the George Foster Peabody Award for his contributions to ABC News coverage. He also shared the DuPont Award for his contributions to WNBC's coverage of the COVID pandemic. He has worked domestically and internationally as a news producer, assignment editor, bureau chief, reporter and anchor, covering some of the biggest stories of our time, including the 9/11 attacks, the 2003 Northeast blackout and Superstorm Sandy. A certified business continuity professional (CBCP), Howard was charged with maintaining the operational resilience of all ABC News & Television platforms around the globe, and later served Disney as a senior manager of business continuity. He also served as an in-house resilience consultant to the ABC Owned Television Station Group. Howard holds a bachelor's degree in journalism from Northwestern University, and an MBA in management and marketing from New York University. A guest lecturer at the Massachusetts Institute of Technology, he has been a featured speaker at numerous professional conferences and workshops, and a contributor to many trade publications. He is a member of the Disaster Recovery Institute International (DRII), the Business Continuity Institute (BCI), the Radio Television Digital News Association (RTDNA) and the National Academy of Television Arts & Sciences (NATAS). Howard is the founder of the website, MediaDisasterPrep.com, and writes its companion blog, MediaDisasterPrep.wordpress.com. A married father of two, and a resident of New City, NY, Howard is fond of telling anyone who'll listen that events are disasters only if you haven't planned for them. Contact Information E-mail: HowardBPrice@gmail.com LinkedIn: https://www.linkedin.com/in/hbprice/ Facebook: @HBPrice.

Steve Lisby of the ministry, Mountain Gateway, where he serves as Risk Management Director and Crisis Manager, discussed the work of the ministry in Nicaragua and highlighted a situation about which the ministry is concerned, in which 9 pastors in that country have been imprisoned on a variety of charges. You can learn more at mountaingateway.org. 

Steve Lisby of the ministry, Mountain Gateway, where he serves as Risk Management Director and Crisis Manager, discussed the work of the ministry in Nicaragua and highlighted a situation about which the ministry is concerned, in which 9 pastors in that country have been imprisoned on a variety of charges. You can learn more at mountaingateway.org. 

Alexandra Hoffmann, the founder and CEO of Crisis Ally, has many years of working in the corporate world to help leaders learn how better to manage and deal with crises they and their organizations face. She says that she began thinking about dealing with crisis management as a child. Not that she faced unusual or horrible crisis situations, but the concept peaked her interest from an early age.   Growing up in France Alexandra wanted to be a police officer. As is required in France, she studied the law and obtained her LLB in criminal law from Parris University. She went on to secure two Master's degrees, one in corporate security and also one in business administration. Clearly she has a well-rounded knowledge that she decided to put to use in the world of managing crisis situation.   Our discussions range in this episode from topics surrounding September 11, 2001 to how and why people react as they do to crisis situations. Alexandra has many relevant and thought provoking observations I believe we all will find interesting. On top of everything else, she has a husband and two small children who keep her spare time occupied.     About the Guest:   Alexandra Hoffmann is the CEO of Crisis Ally, which helps Crisis Leaders and their teams build the right capabilities to thrive through crises. Crisis Ally serves clients internationally. Thanks to a career with the French government and large international corporations, Alexandra has a rich operational and multicultural experience with strong expertise in Business Resilience, its boosting factors, and best practices to manage it.   Alexandra is regularly interviewed in the print media to discuss corporate resilience topics, including Authority Magazine, Business Insider, and Thrive Global. She also writes for ASIS Security Management Magazine and the Crisis Response Journal and regularly presents at events.   Over the course of her career, Alexandra has served in a couple of NGOs as a volunteer, such as the American Red Cross and the French Red Cross.    Alexandra has an LLB in Criminal Law from Paris University, France, an M.Sc. in Corporate Security from John Jay College of Criminal Justice in New York, and an MBA from the University of Phoenix. Alexandra is also a Certified Coach, trained in Neurosciences, and a Certified Yoga Teacher. Last but not least, Alexandra is a mom of two!     Ways to connect with Alexandra: Website: https://www.crisisally.com/ LI: https://www.linkedin.com/in/ahoffmann/     About the Host: Michael Hingson is a New York Times best-selling author, international lecturer, and Chief Vision Officer for accessiBe. Michael, blind since birth, survived the 9/11 attacks with the help of his guide dog Roselle. This story is the subject of his best-selling book, Thunder Dog.   Michael gives over 100 presentations around the world each year speaking to influential groups such as Exxon Mobile, AT&T, Federal Express, Scripps College, Rutgers University, Children's Hospital, and the American Red Cross just to name a few. He is Ambassador for the National Braille Literacy Campaign for the National Federation of the Blind and also serves as Ambassador for the American Humane Association's 2012 Hero Dog Awards.   https://michaelhingson.com https://www.facebook.com/michael.hingson.author.speaker/ https://twitter.com/mhingson https://www.youtube.com/user/mhingson https://www.linkedin.com/in/michaelhingson/   accessiBe Links https://accessibe.com/ https://www.youtube.com/c/accessiBe https://www.linkedin.com/company/accessibe/mycompany/ https://www.facebook.com/accessibe/       Thanks for listening! Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page. Do you have some feedback or questions about this episode? Leave a comment in the section below!   Subscribe to the podcast If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or Stitcher. You can also subscribe in your favorite podcast app.   Leave us an Apple Podcasts review Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple Podcasts, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts.     Transcription Notes      Michael Hingson ** 00:00   Access Cast and accessiBe Initiative presents Unstoppable Mindset. The podcast where inclusion, diversity and the unexpected meet. Hi, I'm Michael Hingson, Chief Vision Officer for accessiBe and the author of the number one New York Times bestselling book, Thunder dog, the story of a blind man, his guide dog and the triumph of trust. Thanks for joining me on my podcast as we explore our own blinding fears of inclusion unacceptance and our resistance to change. We will discover the idea that no matter the situation, or the people we encounter, our own fears, and prejudices often are our strongest barriers to moving forward. The unstoppable mindset podcast is sponsored by accessiBe, that's a c c e s s i  capital B e. Visit www.accessibe.com to learn how you can make your website accessible for persons with disabilities. And to help make the internet fully inclusive by the year 2025. Glad you dropped by we're happy to meet you and to have you here with us.   Michael Hingson ** 01:20 Well, good morning, it is morning here where I am. Welcome to unstoppable mindset. Today, we get to chat with Alexandra Hoffmann, who is the founder and CEO of Crisis Ally. And I am no stranger to crises, as many of you know, having been in the World Trade Center on September 11. And so I'm really anxious to hear what Alexandra has to say and to just chat about crises and whatever else comes along. She's also a mom. And that could be a crisis and of itself. And I bet she has stories about that. So we get to listen to all of that, and hopefully learn some things and just have a little bit of fun today. So Alexandra, welcome to unstoppable mindset. Thank   Alexandra Hoffmann ** 02:03 you very much, Michael, for having me with you today. I'm really honored and very excited as   Michael Hingson ** 02:08 well. Now you are located where I'm   Alexandra Hoffmann ** 02:11 actually located in France, I'm French.   Michael Hingson ** 02:15 So right now it's what time where you are,   Alexandra Hoffmann ** 02:19 it is almost 6pm My time.   Michael Hingson ** 02:22 So you're eight hours ahead of us, or actually nine hours ahead of us because it is almost 9am here where I am. So that's okay. It makes life fun. Well, we're really glad that you're here. Why don't we start by maybe you telling us a little bit about kind of the early Alexandria growing up and all that kind of stuff.   Alexandra Hoffmann ** 02:46 All right.   Michael Hingson ** 02:47 That kind of stuff makes it pretty general, doesn't it?   Alexandra Hoffmann ** 02:49 Super General? And shall I start?   Michael Hingson ** 02:53 Wherever you wish at the beginning?   Alexandra Hoffmann ** 02:55 All right. All right. So I was born and grew up in Paris for until I my 20s I would say so. Nothing, I would say nothing exciting around that rights. And it started getting really exciting, at least for me when I started traveling around the world, after finishing my master's degree in law back in France. And I had an opportunity to start traveling to Asia, especially more specifically Vietnam, and then Hong Kong. And that really triggered a whole different life for myself, to discover the world to learn about new cultures to learn about a new job, which actually led me to where I am today. 25 years later. So so that's it for me in a in a really, really small nutshell. And apart from that I'm really part of a family with an older sister younger brother, and yeah, we had a pretty happy life. So everything went smoothly. For for me when I was when I was young, I want to say   Michael Hingson ** 04:09 no, no major crises or anything like that, huh? We   Alexandra Hoffmann ** 04:13 had some, like, you know, like every family I want to say and but yeah, I mean, my my sister got sick when we were young and that triggered a major crisis I wanted maybe that's, you know, that started planting, planting a seed at the time, about crisis management and willing the will to care for others and to, to care for for the human beings I want to say. But yeah, I mean, apart from that we had a very regular life,   Michael Hingson ** 04:52 I want to say so you have two children. How old are they?   Alexandra Hoffmann ** 04:55 I have a six year old boy and a three year old girl Oh,   Michael Hingson ** 05:00 oh, probably great ages and the crises will start when they start dating.   Alexandra Hoffmann ** 05:07 Yeah, I mean, we've had prices as well, since they were born. But very, very normal prices. I'm gonna say nothing critical. Yeah, very new prices.   Michael Hingson ** 05:16 There's a husband to go along with all of that. Yes, there is one.   Alexandra Hoffmann ** 05:20 We have our prices as well. So yeah, I mean, that's life, right. It's downs. And that's, that's part of the journey. Right?   Michael Hingson ** 05:33 It is. Well, so tell me about the the travels, you said you traveled to Asia and so on? What prompted that? Going to Asia and other places. So   Alexandra Hoffmann ** 05:42 I actually went to, to the US as well. And what prompted me to travel there is really the fact that I'm actually having a crisis because my kids want to watch in the room right now, which is completely unexpected. So my husband saved the day. But let's see for how long. So so no, I started traveling to Asia, because I, you know, I had this opportunity and then move to the US right after 911. Okay, because I wanted to start studying in corporate security. And I knew that there was a college back in New York, who is actually specialized in this. So I really wanted to take this opportunity, especially after 911 to really go there and and dive into this topic and really get get the knowledge, I want to I don't want to say the expertise at that point, right, because it was really early in my career, but at least learn as much as I could about this topic to then start my career in corporate security. Back in Asia was more mostly focused on law, on law and work, basically, because I was originally a law students, right, so but really, what triggered me to travel to the US was really to study corporate security. And originally, you have to know that I wanted to I studied law back in France, because I wanted to be a police officer. And in France, when you want to become a police officer, you have to go through law school, basically, it's it's mandatory. I know, it's very different than the US. So but my mind changed when I started traveling. And I realized I wanted to discover the world and speak English all the time. And, and there are new things and discover new cultures, basically.   Michael Hingson ** 07:39 Yeah. And you know what, that's interesting. I've talked to a number of people who said the same sorts of things when they got to travel or when they wanted to travel. They very much enjoyed learning about new cultures and different kinds of environments and different kinds of people. And I know, even around the United States, and I've had the honor of doing that. And I've traveled to a number of countries, overseas, and so on as well. It is always fun to learn about new people and who they are and where they are and what they do and why they're the way they are. And it certainly is not up to me to to judge one kind of people as opposed to someone else. Everyone's customs are different. And that's what makes it so much fun, isn't it? Yeah,   Alexandra Hoffmann ** 08:22 then I I couldn't agree more. And I, I need diversity. That's, that's, you know, that's how I feed myself. My soul, I want to say, right. So that's why meeting those diverse cultures and people is is a requirement for myself.   Michael Hingson ** 08:41 Outside of France, what's the favorite place that you've been to that you really liked? Or do you have one? New York? Definitely.   Alexandra Hoffmann ** 08:49 Yeah, definitely.   Michael Hingson ** 08:50 Definitely. New York.   Alexandra Hoffmann ** 08:52 I spent enough years there to fall in love with it. And yeah,   Michael Hingson ** 08:57 yeah. There's nothing like New York. Yeah, you're you're absolutely right. I mean, there are other places that are so much fun as well. But there's nothing like New York, it's a great place to be in a great place to go. And it really is a city that is Frank Sinatra sings in the song, it doesn't sleep, because there's always something going on. And I remember for a while when I lived back in the area, or when I would travel there, places like the Carnegie Deli, which unfortunately closed which I'm sad about. But we're open to like four in the, in the morning. And then they opened again at six or 630. But they were they were open most of the time and other places there and always activity, which is just kind of cool. And one of the things I really liked about New York, and I don't know how much it's changed in the last, well, 20 years since well, 19 years since we moved, you could order any food or anything to be delivered, which for me was very convenient even being in the World Trade Center because I could order from some of the local delis and not necessarily have to go down and they would bring You showed up, which was great. Yeah.   Alexandra Hoffmann ** 10:02 No, it's, it's it's Yeah. I mean, I have so many memories there. And it's there is no place like that. I can't say that I would live there again, especially with young kids, right, right now, but it's, yeah, it's New York is part of the now it's been part of me for many, many years.   Michael Hingson ** 10:25 It's definitely an interesting and wonderful place to go. And I can very well understand why it's a favorite place of yours. And it's one of my favorite places as well. If we had to move back to that area, we lived in Westfield, New Jersey, my wife and I did and it was a better place to live for us, because my wife being in a wheelchair also needed a more accessible house than we would typically find. In New York City. She has now passed on, she did last November. But we've talked several times that if we ever had to go back that she'd rather live in the city, it's a lot more convenient, it's a lot more accessible. And there's just so much not only to do but so many conveniences to get her whatever she would need. It's pretty cool.   Alexandra Hoffmann ** 11:11 Yeah, yeah, definitely. It's everything is practical there. Yeah.   Michael Hingson ** 11:17 Well, I think that's really pretty cool. So for you, you, so you've been involved in the law and corporate security. And I can see where those two concepts actually blend together, I assume that that you would agree that they they really can dovetail upon each other in some ways, and knowing about the law, and then dealing with security and so on, is is something that that you have a lot of background to be able to address.   Alexandra Hoffmann ** 11:48 It's especially because I studied criminal law, right? So we're not supposed to I mean, we're not meant to chase criminals within the corporate environment, right. But it is connected in a way, especially from a value standpoint, I would say. Also the mindset. And we do have some times to conduct investigations, and also the fact that we have to constantly prepare for disruptive events, but also respond to those disruptive events. It's, it's highly connected, it's a very different job, but it's very connected. Let's put it this way. Yeah. So   Michael Hingson ** 12:26 in terms of dealing with crises, and so on, and we've joked a little bit about it earlier, but he but in all seriousness, what are some things that lead you to really being interested in, in wanting to work in the arena of crisis management, whether crises of your own that you've had to face? Or just what kinds of things shape your experience to want to do this? It's   Alexandra Hoffmann ** 12:51 I that's what I was telling you. That's the reason why I was telling you the beginning, maybe my childhood planted a seed on this, you know, with my sister getting sick and, and us having to adjust? I don't know, I, you know, I don't know for sure. But I know that 911 was definitely an event that triggered me to say I want to help serve corporate sector, the corporate sector, to help protecting the people working for the corporate sector, right. So that when a disruptive event happens, nine elevens or anything else, you know, professionals are there to assist them and make sure that everything is done to the best of our capabilities, basically, to protect and serve that within those private organization.   Michael Hingson ** 13:45 Tell me a little bit about your thoughts concerning September 11. And what what you observed in terms of what was successful and maybe not so successful about managing that crisis? Oh, wow. I know, that's a pretty open ended question. But it's, it's a fascinating one, I would think to talk about it   Alexandra Hoffmann ** 14:06 is a fascinating one. Well, for one thing, it's it, you know, it was a long time ago, I must say that, unlike you, I was not in New York at the time, right. I was actually sitting in Hong Kong, but when it happened, and I think it was basically, I don't know what word to use, actually, you know, by seeing what what happening and not understanding how we could not see this coming right. At the same time. I've read a few things since including one book that I always recommend my clients or anyone who's in my workshops or conferences to read, which is called the Ostrich Paradox. And it's a book that talks About, among other things, 911 and that explain that a lot of cognitive biases went into the process of risk management at the time when it comes to preparing for those disruptive events. Right. So, I think I mean, from what experts are saying, I think one of the big thing is that cognitive biases played a huge, huge role in this lack of preparation, I want to say and I mean, it's not like a preparation is it's in this event, I want to say, right, but at the same time, when you have planes landing at the top of building, you know, there's nothing that not much you can do to prevent the building from collapsing. Right. But so, yeah, it's a it's a difficult question. I want to say,   Michael Hingson ** 15:52 yeah, it is. And it's a it's a challenge. When you say cognitive bias, what do you mean by that?   Alexandra Hoffmann ** 16:00 Yeah. So when, as risk managers and as humans, okay, that's what the the so the, the, the Ostrich Paradox covers this area, in talks about six cognitive biases, which are humans, okay? It's everyone has those cognitive biases as risk managers, the author's highlight those six cognitive biases, alright. And some of them or the myopia bias, it means which is we are not meant our brain is not meant to, to see far ahead in the future. The thing is, when we manage risk, we are supposed to for to foresee the future. So we have to go against against this cognitive bias to evaluate risks. So when you think of 911, that's one of the biases that went into play. But this specific bias, okay, myopia, go, go happens in many, many other situations, right. Another thing is the bias of amnesia, we forget. So there were other situations where the World Trade Center had been attacked, as we know, right. And yet, you know, what I'm saying,   Michael Hingson ** 17:16 I do this,   Alexandra Hoffmann ** 17:17 this is human, our brain is not meant. Our brain is just meant, meant to focus on the now and here. And here. And now. That's it, because he wants to, it wants to make sure that we are that our life is not at stake, basically, and that we can survive. And then we can take care of for close family, let's say children, if we do have children, or at least partners, right? So apart from that our human or brain is not has not been built, to explore so far in the future and so far in the past. So when we analyze risks, that's something to really take into consideration and just mentioning two of those cognitive biases, right? But there's also the hurting effects, right? It's not going to happen, think about COVID. Think about the war in Ukraine, it's the same, it's not going to happen. Something like this cannot happen. At the time, everyone thought that was just that could have just happened in a Hollywood movie. Right? It's so this book is really, really interesting to the Ostrich Paradox. It's very insightful. And you can talk about we can talk about natural disasters as well, you know, the Fukushima event, all those events, you know? How have been tell me Sorry? No, go ahead. Go ahead. No, no, no, all those events, if we didn't, didn't have this cognitive biases built in, right, could have been handled differently, or seen differently, but we are who we are anywhere around the world, right? So we have to, to, to, to, to be aware about those cognitive biases. And I think that's the most important one. And in my work, I try to make my clients aware of these as much as possible, because it's these are really, really important in what we do. But   Michael Hingson ** 19:18 is that really the way we're wired? Or is that a learned behavior? In other words, it seems to me I've heard so many times throughout the years that people do have the ability to do what if? And that the that's in a sense, what makes us different from dogs or other animals that, that we do have the ability to do what if? But I'm wondering if it's really so much our brain is wired not to, since it's a concept that all of us talk about and some people swear by? Or is it a learned behavior that we learn not to think that way? From what   Alexandra Hoffmann ** 19:58 I know because I'm not a neuroscience? It's so, okay. Don't Don't quote me on this. That's okay. From what I've learned, from what I've learned. Studies, scientific studies show that it's actually the brain the way our brain functions. Okay? Now, there is actually one bias that's called confirmation bias. Okay? The confirmation bias is that say, I'm telling you want to think about something red, okay? And when you're gonna start looking around, everything's gonna be red, all of a sudden, you're gonna start talking about a subject, like, let's say we talk about confirmation bias, or any cognitive biases, for what we afford for what we say, Okay? I can bet anything that in the next coming days, you're going to hear more or Yeah, hear more about cognitive biases as well, because you're going to be much your brain will be much more attentive to those signals basically. So in a way, yes, it is trained behavior. But at the same time, this is also how your brain is wired, to be more attentive to signals, the heat that it that it that it recognizes basically, right, right.   Michael Hingson ** 21:12 The the problem I see, and this isn't disagreeing with you, because I think it reaffirms, what you say is that at the same time, we think that soap September 11 happened, it'll never happen again. Or we maybe hope it won't happen again. And I think that we do become a little bit more attentive and attuned to trying to look for the signs, because so much of our world now talks about it that we're in a sense, forced to think about it regularly. And so we do. Also, I think, without getting into politics, we have any number of people who are supposed to know better, who say, well, it won't happen again. And, and so we don't have to worry about that kind of thing. Or they go overboard the other way, of course, it'll happen again. And we completely have to isolate ourselves from the rest of the world, otherwise, we're going to be victims again. And in all of those cases, what it seems to me is that in reality, September 11, occurred, there are probably a lot of good reasons. Well, a lot of reasons why it occurred. We as a society didn't choose to understand some people, as well as perhaps we should have. I'm not convinced having read the September 11 report that with all of the information, we would have been able to predict and stop September 11, from happening, because I just don't think the information was there. That's one thing that the bad guys did very well. And the bad guys aren't a religion. The bad guys are a bunch of thugs who acted in the name of religion. But nevertheless, they they did what they did. And I think that, that what, what we also try to do is to put things out of our minds. I had a customer in New York, around the time of September 11. And we had been talking with them about it was a law firm about purchasing tape backup systems to keep all of their data backed up and stored in they would store it off site, September 11 happened and I happened to call the customer the next week, to see how they were doing. And they were had been town Manhattan, so they weren't directly affected by the World Trade Center. But the person that I had been working with said, Well, my boss said, we're not needing to buy any backup systems now, because September 11 happened, so it'll never happen again. So we don't have to backup their data, which is really crazy on one side, and on the other side, short sighted because you shouldn't do it for the reason of whether or not the World Trade Center happened or didn't happen. You should do it to protect your data.   Alexandra Hoffmann ** 24:02 That's myopia. That's also optimism. Optimism is also a cognitive bias. They meant the author's mentioned in the book, The Ostrich Paradox, that we, we want to think we want to hope for the best. So without getting into politics. I think one of the big bias that comes into play is this. Because no one wants another 911 shoots you know, no one wants a COVID prices. No one wants the war in Ukraine, at least normal people, right.   Michael Hingson ** 24:36 People don't there are some there were not normal. No, no, what no one wants   Alexandra Hoffmann ** 24:40 that, you know, 1000s of people dying and things and no one wants, right. So I think I want to I want to hope maybe that's my own optimism bias talking but I want to hope that that's the case for most politics, right. It's they They just have they simply have this optimism bias plus the enormous workload that they have to deal with, right? So you combine everything the cognitive biases plus the workload, and that's a recipe for disaster. I have plenty of examples in France, of disruptive situation that happens with people's lives at stake. And, you know, it's just the workload of intelligence services was so much that every the, the, the intelligence was basically at the bottom of the pile and no one saw it or paid attention to it. It's, it's a lot of things, basically, it's a lot of things.   Michael Hingson ** 25:40 It's interesting, we, over here, have been keeping up to at least to some degree, with the issue in France about raising the retirement age that McCrone wants to do what he wants to raise her from 62 to 64, as I understand it, and you can correct me if I'm wrong, but over here, the minimum retirement age is 65. And they they've talked about an even social security over here, has changed his rule slightly. But it, it's a little bit difficult to understand the vehemence that people are displaying, raising the retirement age from 62 to 64. Over there, and then there must be some solid reasons for it. But nevertheless, that's, I gotta believe, a major crisis that y'all are dealing with over there. It's it's,   Alexandra Hoffmann ** 26:31 you know, it's complicated. And I'm not, it's, the thing is, I'm also a business owner. So retirement is not really a topic in my mind, I   Michael Hingson ** 26:46 understand. Right.   Alexandra Hoffmann ** 26:50 And I come from a family, business owners as well. So culturally, I was not really raised in an environment where we would just focus on when we're going to stop working. My dad was a really hard working men. And so I think I am too, I have no plan of work of stopping working, basically, because I love what I'm doing. And I may adjust as I'm growing old, and you know, but as long as I'm healthy, I'm fine. And I'm giving you this response. Because there's a big gap in the French, in French society, between people like myself, I want to say, because I have I want to say, the service job, basically, where I'm only using my brain to do my work, right. I'm not using my body. So my body's not being I want to say worn down over the years. But I think a lot of the complaints are coming from people working for companies and industries, where, you know, they have to actually use their body every day to carry heavy things around to work all night to care for children to care for elderly. And obviously doing this until a certain age is getting more and more difficult, right. So I think that's where the gap come from, in all I knew that's where the gap comes from. In France, it's that this part of the population, and rightfully, I want to say wants to be able to start early enough, when their body is not completely broken. Basically, that's where the if I want to summarize,   Michael Hingson ** 28:39 right, and I figured as much that that would be the reason that most people would would take right or wrong. That's the feeling.   Alexandra Hoffmann ** 28:49 Yeah, exactly. Exactly. So things have calmed down now. But we have other things we have in France, we have disruptive events on a regular basis. I don't know if you saw what happened this past couple of weeks, with the demonstrations at nine going on not demonstrations, the the How to see with the youth being really, really angry because there was a murder of a young kid. Yes. Yeah. So, riots. So that's the word I wasn't I wasn't looking for sorry. So there we've had very, very violent riots over the past couple of weeks. It's it's complicated, very societal, very complex, societal subjects, very complex subjects.   Michael Hingson ** 29:42 Is that still going on?   Alexandra Hoffmann ** 29:44 I don't know how it's come down. It's gone down. Yeah. Yeah. You   Michael Hingson ** 29:49 know, if I can just go to an off the wall kind of thing. We've had our share over here of riots for one reason or another and And we've had our share of, of that kind of crisis. And so one thing I have never understood personally, and it's just me, I think, or at least I'm going to say it's, it's my mind anyway, is I understand why people may be very upset and why they riot. Why do they go around looting and breaking into stores and offices and other things and stealing things and damaging things that oftentimes don't even have anything to do with the subject of what they're writing about?   Alexandra Hoffmann ** 30:29 Yeah, I I know. I know. And yeah, I I disagree. I wholeheartedly disagree with that way of demonstrating basically, all heartedly just disagree with that. I mean, we can't we can't be angry, like you said, and they had every I mean, people had every right to be angry with the situation, but as far as the damaging people's goods and and life projects and and life savings for many, many of them. I yeah, I that makes me angry.   Michael Hingson ** 31:12 Does anyone have an explanation for why that kind of behavior takes place?   Alexandra Hoffmann ** 31:18 I guess they will have to put it on someone. Right?   Michael Hingson ** 31:21 I guess so. Yeah. Yeah,   Alexandra Hoffmann ** 31:24 I get they have to, you know, when we're, when we're really No, when I'm really angry, which is, which doesn't happen every day, obviously. Unfortunately. Yes. If I'm not conscious of what's going on, I can have a tendency of, you know, looking for someone who's responsible, but me, right. But   Michael Hingson ** 31:42 me is exactly right. You know, we never look at what could we do? Or what could we have done? Yeah. And there's not always a good answer that says that there's a lot we could have done. Take over here. The thing that we saw a few years ago, the George Floyd murders, the George Floyd murder, you know, most of us were not in a position to do anything about that. I suppose some people could have attacked or forced that officer to leave George Floyd alone and not kneel on his throat for nine minutes. And some of the officers should have done that. I don't know whether they have any guilt for not doing that. But still, there was so much that happened after that, that really ended up being not related directly to it, like damage and looting and all that. That is so frustrating. And it seems to happen all the time. And I've never understood that kind of behavior. And I could be angry and frustrated. But still, it's it's strange that that kind of thing goes on and makes the crisis worse. Yeah.   Alexandra Hoffmann ** 32:48 And I think it's, I mean, whether it's for the George Floyd crisis, or what happened in France couple of weeks ago, I think it's just communities being really tired of that level of, you know, if you really high level of frustration that's been going on for years and years and years, for many reasons, justified or not justified, right. But I know that in France, we have a community of people who is who are actually is really frustrated about what's going on, you know, built this gap building and building and building day after day, between the rich and the poor, between who can have access to everything and who can not have access to everything. Yes, we have a free health system in France. But and free school, and you know, if I summarize, it's never completely 100% free, but it's, you know, it's nothing compared to what you guys have in the US. Okay, just put some perspective here. But at the same time, yeah, there's still so many things which are not fair in the system itself. There's still a huge lack of diversity in the way we approach a lot of topics. And yeah, it's, it's like, like I said, it's, these are really complex matters. That's why it's hard to pull to just pose a judgement on everything, right? It's really easy when we, when we see things like this to watch the news and say, Oh, my God, he's wrong or she's wrong or whatever. Well, I agree. It's, yeah, it's I think it leaves a lot of football thoughts and when I bring it back to myself, right, to say, okay, what can I do? The one thing I tell myself is okay, what can I do to raise my kids properly? And what can I do to serve? You know, my, my fellow human beings and my my friends and my clients, and the best way I can to promote a different energy really So that's really what I tried to do. That's really what I tried to do. Because of course, like you said, most of us cannot have much impact on such events, right. But I really think that if a lot of us put a lot of positive and a different energy out there, we'll see different things happening as well.   Michael Hingson ** 35:24 You talk a lot about diversity. So I gather that you and and from your own experiences, you talk about it, I gather that you believe that diversity and experiencing diversity is an extremely valuable thing to do. And it leads to, hopefully, better grounding people and making them more resilient. Is that does that kind of sum it up?   Alexandra Hoffmann ** 35:49 Yeah, but also more resilient. But more than that, much more open minded, much more open minded, because I think a lot of the frustration that may come from anyone you know, is about neglect. The fact that we don't know when we don't know when we don't understand something. So when we don't understand something, we're scared of it right, we can get scared of it really easily.   36:13 We're whereas Yeah, go ahead.   Alexandra Hoffmann ** 36:15 Whereas when we try to face diversity, embrace diversity, and learn about diversity, asking questions and trying to understand others perspectives and points of view and ways of thinking, the opens up completely new worlds.   Michael Hingson ** 36:35 And that's why. And that's why I said what I did earlier about September 11, and are not understanding people. We could go back and look at history and the way we dealt with Iran. Many years before September 11, and before even the revolution, and so on. And we as I think over here, a people viewed it as being so far out of our sphere of knowledge and somewhat influenced that it was really irrelevant. And that's the problem that we don't tend to learn. And I think that goes back to something you said that a lot of people don't learn to necessarily take a wider view of, of things.   Alexandra Hoffmann ** 37:22 And that's why that's why diversity is such a big topic and what I want in my life, basically right, and especially since though, since I've become the business owner, because I need to be challenged constantly to make sure that when I'm thinking, you know, being a business owner is very lonely, right? So, because you have no one I mean, I have a team, but they're not here to tell me what to do. Right? I'm supposed to lead, right? And so I'm actually looking for teams, where who can actually challenge what I'm thinking, what I'm asking what I'm saying what I'm doing, not constantly, but on a regular basis. Right. And also, with my close family, I'm actually being asked them, I'm actually asking them to challenge me on a regular basis to regarding my decisions. And all of this because we are blind, right? It's super easy to have blind spots all the time because of those cognitive biases because of our own fears, because of many, many, many psychological things that go on in our brain. So that's why I'm a huge, huge advocate of diversity.   Michael Hingson ** 38:33 What do you think makes a good leader, whether it's crisis or whatever? You've talked about leadership a lot? What what do you think are the qualities or traits for a good leader?   Alexandra Hoffmann ** 38:45 There are, there are many that I could start listing. But if I had one, if I had to pick one category, that would be, as we say, in French, and several heads, which is being right is to know how to be knowing what to do is, is the easy part, I want to say especially as we build on experience, and as we grow older, and so on and so forth. I'm not saying that those decisions are always easy. But, you know, as far as being it's much more complex. And I think that's the most fascinating piece of leadership. Because it's about us, it's about us interacting with others. It's much more complex, because every single human being is unique. So even if we have an experience with certain kinds of people, it's going to be always going to be different with other other other people we encounter. Right? So focusing on being on top of doing is I think one of the biggest skills and responsibility a leader has   Michael Hingson ** 39:59 Yeah, I, I hear what you're saying. I also think that knowing what to do is a very difficult thing. And I think one of the good skills that any good leader has, is going back to what you said, also allowing people to whether you want to use the word challenge or state their own opinions, because they may know something about what to do in a particular situation that is even better than what you know. And a good leader has to be able to recognize that and look at all aspects. And I know when I was leading sales forces, one of the things that I told every salesperson I ever hired was, I'm your boss, but I'm not here to boss you around. I'm here to add value to what you do to help you be more successful. So we need to learn to work together. And I think that is such an important thing that many people who are in positions of authority never really understand.   Alexandra Hoffmann ** 41:07 I completely agree with you, Michael. And I want to add to what I said before what you just said that when I talked about being it's being humble, among other things, being humble, but I didn't want to summarize leadership to humility, right? So it's being humble, it's being a good communicator, it's being able to interact with different cultures with different ways of thinking with it's also being able to admit, responsibility to admit mistakes to to celebrate, right. So it's all of this together. So that when decisions need to be made, it becomes easier and smoother. It's not going to be perfect. Okay, yeah, I always say that is there is no such thing as perfect, even especially in when we talk about dealing with crisis. Because that's also I think one of the biggest caveats of a lot of reading materials I see is that we think it's, it's, there's an end, there's an end to to it, right? And I think it's there is no such thing, it's always a journey. It's always a learning journey for every leader have read about or discussed with or met in person, no matter, right? It's always a learning curve. Sometimes we have up sometimes we have downs. And sometimes we succeed, sometimes we mess up. So that's why and what so that's why one of the things I really put forth is the fact that it's a journey. It's it's not a it's not the end. And   Michael Hingson ** 42:45 I think the times when perhaps someone messes up are the best times because those are the times that drive home the point something to learn here, even though there's something to learn, even when you're extremely successful, how can you maybe do it better, but we tend to focus on the mess up times more. And that's, that's fine. But still, it's not that we're a failure, it's that we need to learn and grow from it. And I suppose that get back to picking on politicians, I'm not sure they, they do a great job of that. But nevertheless, it's what any good leader should really do. And I think that it's a crucial thing. As you said, it's a journey, which is, which is really important. When did you form crisis ally.   Alexandra Hoffmann ** 43:33 So I formed it at the end of 2018. At first, it was Alexandra Hoffman consulting, and it became crisis ally in 2020, during COVID, because when COVID Had I changed everything, the strategy, the business model, everything. And I also changed the the identity and I really didn't want the company to be about me. I want it to be about what we do and how we can serve our clients basically.   44:05 Yeah.   Michael Hingson ** 44:08 You know, in the pandemic, the difference between the pandemic and the World Trade Center is that the pandemic, whether a lot of us necessarily recognized as much as we could have or should have, is it more directly affected everyone than the World Trade Center? Yes, the world shut down for a few days after September 11, especially the financial markets and so on. And yes, it was something that was an issue for most all of us. And I think it's true to say that the world stopped, but then it started again. And with the pandemic, we went through a different kind of situation that affected so many people. And I think a lot of us maybe didn't think it through as well as we could have. And I hope it doesn't happen again. But I'm not sure that that's the case. I know that in this country. We have an I've been reading over the last couple of days that deaths associated with the pandemic have brought the whole picture back down to, we're experiencing the amount of deaths we normally do. Even pre pandemic. So for the world, perhaps the pandemic is over. Maybe, or at least this one is over, but I guess we'll see.   Alexandra Hoffmann ** 45:26 But, yeah, like it's, it's, it's hard to predict such things. I'm actually more concerned about natural disasters, if you want to, if you want my, my take on this one, much more concerned, because that's also easy. It's a confirmation bias, now that we see 911. Now, now that we've seen the pandemic, now, everyone is focused on this same with cyber attacks, basically, right. Everyone is focused on those because we've experienced them. I think we ought to be extremely cautious with natural disasters and what nature has in store for us because yeah, between the heat waves, and we had some major wildfires just a year ago, we're where I live. I know you've had your share as well. Canada has had its share recently as well, it's it's so professionally speaking from a risk perspective, natural disasters, I think are high on my list. And   Michael Hingson ** 46:28 of course, the the and I, I agree with you the course of the question is, what can we do about it? And, again, I think, for me, I think it starts with getting back to dealing with some of the cognitive biases, and to recognize we have to deal a little bit with what if we may not be able to predict a particular national natural disaster, but we certainly can be more aware and make some preparations and be   Alexandra Hoffmann ** 47:01 less surprised? Absolutely. Because Surprise, surprise, is what takes a toll on everyone. You know, surprise what, especially bad surprises, right like that. So being more aware of these, and like you said, like, like you said, and, and being less surprised by those events, it's much less traumatizing, much less traumatizing. It's much easier to cope right away, and to make decisions instantly, rather than just, you know, freezing. Here   Michael Hingson ** 47:32 in the United States. And I'm sure elsewhere, we hear a lot about earthquakes. And Dr. Lucy Jones, here in Southern California, and others talk about predicting earthquakes or seeing earthquakes before they reach us. And now they're talking about maybe 10 to 62nd warning, which people will tell that's not very much. But that's incredible compared to the way it used to be. And if we continue to encourage the science, we'll probably find other things that will help give us more warnings. I know in Iceland, they're actually learning how to do a better job of predicting volcanic eruptions. And they're doing a really an incredible job. And like with anything, it's very expensive. Right now, the technology is a little bit challenging. But if we encourage the science, it will improve.   Alexandra Hoffmann ** 48:33 That's interesting, because that's one of the takeaways from the Ostrich Paradox book that's mentioned about Fukushima, one of the experts scientists had said, If we invest in this technology, we'll have what we need to be prepared for such an event, because it was very expensive at the time, they said no to it. Yeah. And then Fukushima happens.   Michael Hingson ** 48:53 And then Fukushima happened and Fukushima wasn't good.   48:57 They couldn't perceive the the tidal wave.   Alexandra Hoffmann ** 49:03 Now, that's not what I want to say they couldn't perceive the risk as being high enough. The the measure the impact has been big, but the probability was so low for them was like, Okay, we're not going to invest millions or whatever, right, for something that has a super low probability from happening.   Michael Hingson ** 49:23 And then it didn't. Yeah. Which is, of course, the issue. I was at Fukushima, oh, no more than a year after it happened. And, but I hear exactly what you're saying. And we need to recognize that things do occur and that we have to learn to address them. And again, it gets back to this whole idea of what if and the reality is, I think, there there are people who have a gift of learning to deal with what if, and we ought to honor and recognize that more than we do. core, some of them are not really dealing with what if, what if they're making things up? But there are people who do what if and who do it very well. And a lot of the scientists are specifically trying to address that kind of issue. Well, what if this happens? And what's the theory behind this? And? And how can it change? And we just don't address science nearly as much as it should.   Alexandra Hoffmann ** 50:24 And I want to add, from where I am, I have been working with the corporate sector 22 years now. I've never, I've never met a scientist to talk about risks like this. So this is also something to understand. There's so many silos that we ought to break, eventually, when we talk about, you know, managing responding to disruptive events, yeah. Because communities don't need in some communities would need to meet to increase the level of awareness on so many things. Like we're talking about risk science and scientific studies and knowledge. Right? Right. Of course, I'm curious enough. So I go on google now or any other platform to learn as much as I can. But when you sit, you know, put yourself in chief security officers choose or chief risk officer shoes. Yeah, has no time to do such thing. Right. And the thing is, because we're used to think in a silo, I've never attended any team meeting, where we've invited over a scientist to talk about, I don't know, the risk of AI, the risk of natural disasters, the risk of cyber the risk of anything. Never. Why is that? I don't know. Because it's, it's a, I think it's just we don't think about it. And by just discussing it with you, I realize that's a huge gap. I've actually started bridging that, you know, with my putting my small stone to this, to this siloed world, I've actually started seeing this acknowledging this between universities and the corporate world. So I started teaching to universities, at universities, sorry, okay, too, because I realized that there were so many things I wasn't taught back at university, and I wished I had known before earlier in my career. So things could have been, I would want to say, easier, right? For myself or my teams. So I'm like, Okay, let's go to university and teach students what I've learned along the way to bridge that gap. But that's not that's not so common. That's not quite so common. And by just discussing with you, I realized that we, we don't talk to the scientific community   Michael Hingson ** 52:51 in area and work on an   Alexandra Hoffmann ** 52:53 area to work on unless you know, people I know people who have PhDs and degrees like this. And of course, they they are part of the scientific community. But that I mean, having a PhD is not being a scientist right to so. So yeah, you get my point. Because I don't want to hurt anyone's, I don't want to hurt anyone's feelings.   Michael Hingson ** 53:14 I do know, I hear what you're saying. What's an example of where Crisis Ally has really made a difference in what a company does?   Alexandra Hoffmann ** 53:24 So I think what we try to do, each time we serve a client is really to make at least the teams who are supposed to work in this on the on these topics on these critical topics more resilient, more agile, and more adaptable to more sustainable, I want to say, right? ie we don't want people to crash. We want to be able we want people to be able to sustain protracted emergencies, protracted situation, right. So that's how we, we want to make a difference with the client we serve. And it's really about aligning the people behind one vision and one mission. So that's what we do when we serve clients. I have one specific example in mind, where there was a we were working with a team and there were there were a lot of misalignment around the mission, the vision around security, crisis management, business continuity, all those resilience related topics, right risk management as well. And we helped we helped the team align on these topics basically. So which I think will have some positive impact on the company as a whole.   Michael Hingson ** 54:52 So for you looking ahead, what do you think is the most exciting thing about the future for crisis ally and what you're doing and where you're headed.   Alexandra Hoffmann ** 55:03 The most exciting things that we're growing, I mean, revenue is growing. So that's really, really exciting. And it's growing really, really a lot. So it's, you know, I'm trying to plan for that, and foresee well how to handle what's coming, basically. And so I'm trying to envision new new partnerships, I want to say and also maybe hiring people for the for the company. So that's, that's something I'm thinking about for 2020 2420 25, you know, because it's really, it's really growing now.   Michael Hingson ** 55:46 And that's exciting. And there's gonna be room for what you do for a long time. Have you written any books or any other online kinds of things? Not yet, have it done? With the Astrid.   Alexandra Hoffmann ** 56:01 I've written articles, but I mean, really writing a book, I, you know, it takes time. And I haven't decided I haven't decided have decided not to put my energy on this. At this point in my life. That's fair.   Michael Hingson ** 56:16 So you have two children to worry about. And then their crisis right now is that they didn't need to come in the room. So you know, is that leadership probably? Well, I want to figure out a way in the future to continue this, this is fun. And I would love to chat with you more. We've been doing this for a while now. And I don't want people to get too tired of us. But I think that's a fun discussion and one that we ought to continue in the future. Whenever you're, you're willing to do it. But if people want to reach out to you and learn about Crisis Ally and so on. So the best   56:51 way for people to reach me is on LinkedIn. Michael, like you found me on that we found each other on LinkedIn. I'm all the time I'm on LinkedIn all the time. It's, I also have my website, my company's website, which is www dot crisisally.com. But what's your   Michael Hingson ** 57:08 LinkedIn name? That people can Alexandra Hoffmann.com H O F F M A N N? Yeah,   Alexandra Hoffmann ** 57:13 I have to bring it to carry my daughter right now. You don't see her Michael, but she's asking for my arms. But   Michael Hingson ** 57:22 nothing wrong with having a daughter around. I close my door, so my cat wouldn't come in and yell at me. Well, I want to thank you very much for being here. This has absolutely been delightful. And I do want to do it again. And I hope all of you found this interesting. What's your daughter's name? Amber, Emeril, Amber, and Amber. Yes, sir. Hello. Yeah.   Alexandra Hoffmann ** 57:46 She got here with the headphones. So that's true. Well tell her how she left. She got bored. She got bored. Looking at the screen.   Michael Hingson ** 57:52 She's done now. Yeah. Well, thank you for being here. And I hope all of you enjoyed this, please. We'd love to hear from you. We'd love your thoughts. Please reach out to me and give me your your opinions and your views on all of this. And anything else that you'd like to say, You can reach me at Michaelhi M i c h a e l h i at accessibe  A c c e s s i b e.com. Or go to Michael Hingson m i c h a e l h i n g s o n.com/podcast. I hope wherever you're listening that you will at least please give us a five star rating and write a good review. We really appreciate your your positive and all of your comments. And and I hope that you'll do that. So that we can we can hear from you and Alexandra, if you or any of you listening out there might know of someone else who ought to be a guest on unstoppable mindset, please let us know we want to hear from you. We would love your suggestions and your recommendations. We value them and we will talk with anyone who wants to come on. So once more. Alexandra, thank you very much for being here. I've really enjoyed it. I hope all of our listeners have. And I want to just express my appreciation to you for being here.   Alexandra Hoffmann ** 59:05 Thank you very, very much Michael for the discussion. It was very interesting. And I must say you caught me off guard of guard with a couple of questions. But that was also a very interesting just for that. And thank you very much for for having me on today and for listening.   Michael Hingson ** 59:25 You have been listening to the Unstoppable Mindset podcast. Thanks for dropping by. I hope that you'll join us again next week, and in future weeks for upcoming episodes. To subscribe to our podcast and to learn about upcoming episodes, please visit www dot Michael hingson.com slash podcast. Michael Hingson is spelled m i c h a e l h i n g s o n. While you're on the site., please use the form there to recommend people who we ought to interview in upcoming editions of the show. And also, we ask you and urge you to invite your friends to join us in the future. If you know of any one or any organization needing a speaker for an event, please email me at speaker at Michael hingson.com. I appreciate it very much. To learn more about the concept of blinded by fear, please visit www dot Michael hingson.com forward slash blinded by fear and while you're there, feel free to pick up a copy of my free eBook entitled blinded by fear. The unstoppable mindset podcast is provided by access cast an initiative of accessiBe and is sponsored by accessiBe. Please visit www.accessibe.com. accessiBe is spelled a c c e s s i b e. There you can learn all about how you can make your website inclusive for all persons with disabilities and how you can help make the internet fully inclusive by 2025. Thanks again for listening. Please come back and visit us again next week.

Introduction Ashley Goosman is an experienced professional with twenty years of experience in the public and private sectors. She founded the Disaster Empire blog in 2019 to educate and engage fellow practitioners and added the podcast in 2022 to showcase thought leaders and innovators in the industry. In 2021, she co-founded Resilience Think Tank, an independent guidance and research provider for risk and resilience. She has managed numerous high-profile crisis incidents, including pandemics, natural disasters, white powder, network & power outages, and terrorist incidents. Ashley began her career as a member of the American Red Cross' September 11 Recovery Program in NYC and served as the Director of Emergency Services for the MA Dept. of Mental Health. She was an adjunct Sr. Instructure-Disaster & Terrorism for healthcare administrators and specialized in Crisis Management, BC, and Operational Resilience for a Fortune 100 company. Contact Information https://www.linkedin.com/in/ashley-goosman/

Introduction Ryan Caughill is an experienced Technology Disaster Recovery and Crisis Manager for M&T Bank. Additionally, Ryan is the Director of the Buffalo Naval Park Office of Disaster Management & Preparedness, an all-volunteer position. Ryan is a volunteer with the Sullivans Division and Training Ship Little Rock of the US Naval Sea Cadet Corps in Buffalo, NY where he is in year 15 and currently serves as the Operations Officer. As the Ops Officer he has worked to introduce disaster preparedness to the 10-18 year old cadets through the establishment of the annual Horizon Guardian exercise which involves NYS, Erie County (NY), and the US Coast Guard. While he has spent a minimal amount of time in the field, he has activated for disasters such as Hurricane Ian, the 2023 Northeast Flooding, and the Blizzard of 2022, of which he was helping mange the impact as it occurred right outside his window, trapping him for 9 days. Ryan graduated from the Pennsylvania College of Technology in 2020 with a BS in Emergency Management and a minor in communications. Key positions: - Assistant Vice-President, M&T Bank Crisis Management Office - Director, Buffalo Naval Park Office of Disaster Management & Preparedness - Lieutenant Junior Grade, US Naval Sea Cadet Corps Contact Information: https://www.linkedin.com/in/ryan-caughill-6a1439129/

Introduction Robert is a private sector emergency management and resilience professional that develops, leads, and revitalizes business continuity programs at global scales. For more than 20-years, Robert has built resilience programs in the telecommunications, manufacturing, and financial services sectors. From data center fires to earthquakes to hurricanes Isabel, Charlie, Frances, Ivan, Jeanne, Wilma, Katrina, Rita, and Ian Robert has experience leading responses to incident from the unexpected to the outrageous. As a resilience professional Robert helps companies focus and prioritize their efforts to achieve resilience. Robert lives outside of Chicago and is an eternal Chicago Cubs fan. Key Positions - Director Disaster Recovery, PepsiCo - Senior Manager Technology Resilience, TransUnion - Manager Business Continuity/Emergency Management, Verizon Contact Information https://www.linkedin.com/in/robertcclark/

Success in getting into a school does not guarantee success in staying there, and persistence should be an active concern for students, parents, and institutions alike. Amy and Mike invited college consultant Beth Howland to explore what to do when a student struggles in college. What are five things you will learn in this episode? 1. How can you tell when a student who struggles at college needs help? 2. What can be done when a student struggles academically? 3. What can be done when a student struggles socially? 4. What can be done when a student struggles emotionally? 5. How can you assess in advance if a student might not be ready for college? MEET OUR GUEST Prior to founding College Navigators LLC, Beth A. Howland spent 25 years advising and mentoring undergraduate students at several institutions.  Most recently, Beth worked for 14 years at Cornell University in both direct service and leadership roles in student development within the College of Engineering, the Hotel School, and the Office of Undergraduate Biology.  Beth graduated with honors from Ithaca College and is a two-time NCAA National Champion, Academic All-American, and Hall of Fame inductee in women's soccer. After earning her undergraduate degree in psychology, she worked for five years as a Family Caseworker for Family and Children's Service in Ithaca. She then completed an advanced degree in health and human performance with a concentration in sports psychology.  Over the course of her career, Beth served as a pre-major mentor, major advisor, and faculty advisor at both Duke University and Cornell University; and as a Crisis Manager and Residential House Fellow at Cornell University. She provided advising and support for thousands of students, including those who identify as BIPOC, first-generation, pre-health, under-prepared, and high-achieving, as well as Division I student-athletes and students who were managing a variety of challenges or disruptions throughout their college experience. During her career Beth founded and directed comprehensive academic advising, career development, and community engagement programs for Division-I student-athletes at Cornell University, Tulane University and Duke University. Beth transitioned out of athletics in 2005. Prior to returning to Cornell Beth worked as the inaugural Assistant Director of Student Development for the Robertson Scholars Program, a multi-campus, cohort-based, collaborative leadership development program with Duke University and UNC-Chapel Hill.   Throughout her career in higher ed, Beth prioritized advocating for university policies, procedures, and opportunities to be more inclusive, equitable, transparent, and visible. During the pandemic Beth confirmed that she is most energized by coaching individual students as they discover themselves, negotiate life's ups and downs, and prepare for their careers. Beth's passion for working intensively one-on-one with students and extensive understanding of and ability to assist students navigate the complexities of institutions within higher ed, led her to start College Navigators LLC and invest full-time in college student success coaching…decision to degree. Find Beth at beth@college-navigators.com. LINKS Transition to College: Here's What Students Have to Say About It  When Your College Student is Struggling or in Trouble College/Off to College Archives CollegiateParent Preparing for College Emotionally, Not Just Academically  RELATED EPISODES THE UNWRITTEN RULES OF COLLEGE SUCCESS HELPING STUDENTS PREPARE FOR THE DEMANDS OF COLLEGE WHY COLLEGE READINESS MATTERS ABOUT THIS PODCAST Tests and the Rest is THE college admissions industry podcast. Explore all of our episodes on the show page. ABOUT YOUR HOSTS Mike Bergin is the president of Chariot Learning and founder of TestBright. Amy Seeley is the president of Seeley Test Pros. If you're interested in working with Mike and/or Amy for test preparation, training, or consulting, feel free to get in touch through our contact page.

Thomas Lanthaler drops into hot spots of crisis all over the world and helps people make decisions to get through the chaos as peacefully as possible. He is an experienced international crisis leader, experiential facilitator, and speaker with nearly two decades of experience across 30 countries. Thomas is the Founder and CEO of The Crisis Compass. This cross-sectoral consultancy acts as a partner and guide to companies genuinely interested in working with a crisis as a means for innovation. He advises leaders on all aspects of human-centered crisis management, confident decision-making, and making businesses crisis-ready using innovative tools to deal with uncertainty and challenging situations  - all centered around learning and communication to reframe crises into means of reinvention. In this episode of the Sidewalk Talk podcast, you will get an inside view of the life of a humanitarian crisis manager and learn what crisis management even is.  Then you will have the chance to go on a deep and soulful journey with Thomas as he experienced a new way of thinking about community care and self-responsibility while training with aboriginal leaders in Australia.  Episode Timeline [00:09] Intro  [0:58] Meet Thomas [7:35] Becoming a crisis manager [11:17] Fatherhood and how children are natural crisis managers [13:32] What is crisis management [17:21] When we label things a crisis [25:15] What are your non-negotiables? [31:40] Ritual and spirituality [39:17] An earth-based practice of collectivism [48:46] Closing [49:40] Outro Resources Mentioned Navigating Beyond Crisis (Book) Standout Quotes “If you make a small difference with just one person, you've already made a difference.” (Thomas) “A crisis is not an event. A crisis is basically the aftermath of it.” (Thomas) “If it's not a life or death crisis, no one is dying in front of you, there's always time.” (Thomas) “I deserve the acceptance here, but I also have to give acceptance because others are different and they will see it differently.” (Thomas) “I'm talking about the awareness, what it does to me if I actually let go.” (Thomas) “We're trying to do what you just talked about, sitting there on the land, trying to practice collectivism.” (Traci) Connect Find | Sidewalk Talk  At sidewalk-talk.org On Instagram: @sidewalktalkorg On Twitter: @sidewalktalkorg Find | Traci Ruble At Traciruble.com On Instagram: @TraciRubleMFT On Facebook: @TraciRubleMFT Find | Thomas Lahnthaler At www.thecrisiscompass.com On LinkedIn: @thomaslahnthaler On Medium:@thomas-89340 Subscribe to this podcast On Apple Podcasts On Google Podcasts On Spotify On YouTube

"Tell it Early, Tell it All, Tell it Yourself." That is always the advice from crisis management expert Lanny Davis, who joins Michael to talk about the case of President Biden's classified documents, recently found in his home in Wilmington DE. Original air date 13 January 2023.

42 years ago today we lost one of the GREATS! Julia's Random Thoughts: Martin Short & Steve Martin to Co-Host ‘SNL'and we posted the funniest promo EVER for you to enjoy! Today is National Christmas Tree Day! What is American Sauce? Hollywood Speak: Bethenny Frankel was the Special Guest at the WWHL Clubhouse and she was on fire! Madonna confuses fans with ‘weird' black lace balaclava.

The slogan on a popular restaurant chain says that the better the ingredients, the better their food tastes. According to this week's guest on the Disaster Tough Podcast, Rachell Laucevicius, the same can be true for Emergency Management. For example, the better the coordination, collaboration and communication, the better your response to a disaster turns out to be.Rachell is currently a Crisis Manager at L3 Harris Technologies. She also has experience working in Emergency Management with the Florida Department of Public Health, along with many years of work with the military and veterans.In this episode, not only does Rachell break down the recipe for quality emergency management and response, but also throws in some bonus ingredients to explain what makes a quality Emergency Manager.Doberman Emergency Management owns and operates the Disaster Tough Podcast. Contact us here at: www.dobermanemg.com or email us at: info@dobermanemg.com.We are proud to endorse L3Harris and the BeOn PPT App. Learn more about this amazing product here: L3Harris.com/ResponderSupport.

Sally Branson has had a long and distinguished career in politics, crisis communications, regional community development, leadership and mentorship. She's very impressive woman and I'm so glad our paths have crossed. Tune in today and learn about how Sally's 'growth season' impacts how she structures and plans her not days, but weeks. This episode is a bit longer, but it jam-packed full of insights and recommendations on ways to make your days a bit smoother. You can find Sally Branson's creative pursuits at @thesuiteset or for her crisis management services sallybransonconsulting.com To receive exclusive early dispatches of Daily Routines become a paid subscriber to our Sunday newsletter at companyonsunday.substack.com It's a total bargain $49/year of $4.99 a month. There'll be a link to access the newsletter signup in the shownotes as well – you can also find it via @mansonpodcasting on Instagram and mansonpodcasting.com

Pastor David Lowery JR former VP NAACP Chapters and former Crisis Manager for Al Sharpton's NAN. Came off the plantation and has seen the hypocrisy of these fake leaders. Abortion and the experiment on the black community. The attack against the people. Had a NDE as he was shot and died and came back. Turned his life around. Held a meeting in May and a march for real truth. Bringing God back to the community and Jesus Christ as the real answer, jobs and opportunity. Raising real men to be real fathers. Husbands and mentors in their communities.

Pastor David Lowery JR former VP NAACP Chapters and former Crisis Manager for Al Sharpton's NAN. Came off the plantation and has seen the hypocrisy of these fake leaders. Abortion and the experiment on the black community. The attack against the people. Had a NDE as he was shot and died and came back. Turned his life around. Held a meeting in May and a march for real truth. Bringing God back to the community and Jesus Christ as the real answer, jobs and opportunity. Raising real men to be real fathers. Husbands and mentors in their communities.

Heribert is also one of the most important medieval archbishops in the history of Cologne and here you can find out why this 11th century imperial prince is so significant for Cologne's development

With a career spanning over ten years, John West has earned a name for himself as an international alcohol and drug Interventionist, Sober Companion and Crisis Manager, specializing in high-profile clients like celebrities, politicians, musicians, scientists, artists and executives. Today, John opens up to his dear friend Dr. Flowers about the loss of his father, his battle with drugs and alcohol, and how his personal recovery led him to find his true calling as a Sober Companion and Interventionist in the film and recovery industry, where he can help those who feel unable to share their pain because of their public image. John speaks to the criteria he looks for in a good Sober Companion and the work he and Judy Crane are doing at The Guest House. Key Takeaways01:22 – John West shares how his life has changed and his shifted perspective since becoming a father last October 04:24 – John speaks to the incredible work he's doing at Sober Companions 06:58 – The criteria for a good Companion 12:20 – The Guest House Ocala 17:09 – John opens up about the loss of his father 21:35 – John's daily routine that sets him up for success 24:10 – Dr. Flowers thanks John for joining the show and lets listeners know where they can connect with him Tweetable Quotes“I think one of the loneliest places to be is to be suffering in pain and not have somebody who understands.” (04:39) “At the heart of [The Guest House], what I wanted was, sort of selfishly, if I relapsed where would I go?” (15:13) “I think that abandonment or loss at a young age - like a father and son - felt like there was a crack in the universe and only other people who had lost a parent would understand. I tried to live up to him and followed into film, which was great. But then I found my own path and I know now that this is what I'm supposed to be doing. And it still is connected to film.” (19:35) “It's wonderful to see somebody that's at the top of their game in living excellence. And seeing that it is so inspiring.” (24:53) Resources MentionedJohn West's LinkedIn – https://www.linkedin.com/in/john-west-11377187 (https://www.linkedin.com/in/john-west-11377187)  Sober Companions Website – https://www.sobercompanions.com/ (https://www.sobercompanions.com/)  The Guest House Contact Number – (352) 812-2780  The Guest House Toll Free Number – (855) 483-7800 The Guest House Website – https://www.theguesthouseocala.com/staff_member/john-west/ (https://www.theguesthouseocala.com/staff_member/john-west/) JFlowers Health Institute – https://jflowershealth.com/ (https://jflowershealth.com/) JFlowers Health Institute Contact – (713) 783-6655 Subscribe on your favorite player: https://understanding-the-human-condition.captivate.fm/listen (https://understanding-the-human-condition.captivate.fm/listen)

With a career spanning over ten years, John West has earned a name for himself as an international alcohol and drug Interventionist, Sober Companion and Crisis Manager, specializing in high-profile clients like celebrities, politicians, musicians, scientists, artists and executives.Today, John opens up to his dear friend Dr. Flowers about the loss of his father, his battle with drugs and alcohol, and how his personal recovery led him to find his true calling as a Sober Companion and Interventionist in the film and recovery industry, where he can help those who feel unable to share their pain because of their public image. John speaks to the criteria he looks for in a good Sober Companion and the work he and Judy Crane are doing at The Guest House. Key Takeaways01:22 – John West shares how his life has changed and his shifted perspective since becoming a father last October 04:24 – John speaks to the incredible work he's doing at Sober Companions 06:58 – The criteria for a good Companion 12:20 – The Guest House Ocala 17:09 – John opens up about the loss of his father 21:35 – John's daily routine that sets him up for success 24:10 – Dr. Flowers thanks John for joining the show and lets listeners know where they can connect with him Tweetable Quotes“I think one of the loneliest places to be is to be suffering in pain and not have somebody who understands.” (04:39) “At the heart of [The Guest House], what I wanted was, sort of selfishly, if I relapsed where would I go?” (15:13) “I think that abandonment or loss at a young age - like a father and son - felt like there was a crack in the universe and only other people who had lost a parent would understand. I tried to live up to him and followed into film, which was great. But then I found my own path and I know now that this is what I'm supposed to be doing. And it still is connected to film.” (19:35) “It's wonderful to see somebody that's at the top of their game in living excellence. And seeing that it is so inspiring.” (24:53) Resources MentionedJohn West's LinkedIn – https://www.linkedin.com/in/john-west-11377187 Sober Companions Website – https://www.sobercompanions.com/ The Guest House Contact Number – (352) 812-2780 The Guest House Toll Free Number – (855) 483-7800The Guest House Website – https://www.theguesthouseocala.com/staff_member/john-west/JFlowers Health Institute – https://jflowershealth.com/JFlowers Health Institute Contact – (713) 783-6655Subscribe on your favorite player: https://understanding-the-human-condition.captivate.fm/listen

In this look back episode...Prince Andrew went on the record with the BBC a few weeks ago to clear the air over his alleged assault of Virginia Roberts.What happened instead was an epic crash and burn on live tv. The now disgraced Prince took it upon himself to try to tamper down the heat that was rising and instead ended up sinking himself much deeper in the mud.Today we discuss crisis management and Andrew's lack thereof as we hear from a PR crisis specialist about all the things that Handsy Andy did wrong.(Commercial at 9:57)To contact me:bobbycapucci@protonmail.comsource:https://www.google.com/amp/s/www.forbes.com/sites/theyec/2019/12/16/a-royal-mess-lessons-in-crisis-communications-from-prince-andrews-bbc-interview/amp/

In this look back episode...Prince Andrew went on the record with the BBC a few weeks ago to clear the air over his alleged assault of Virginia Roberts.What happened instead was an epic crash and burn on live tv. The now disgraced Prince took it upon himself to try to tamper down the heat that was rising and instead ended up sinking himself much deeper in the mud.Today we discuss crisis management and Andrew's lack thereof as we hear from a PR crisis specialist about all the things that Handsy Andy did wrong.(Commercial at 9:57)To contact me:bobbycapucci@protonmail.comsource:https://www.google.com/amp/s/www.forbes.com/sites/theyec/2019/12/16/a-royal-mess-lessons-in-crisis-communications-from-prince-andrews-bbc-interview/amp/

Comedian and actor, Bill Cosby's Pr and Crisis Manager, Andrew Wyatt come through to discuss all things, Bill Cosby. Nothing was off-limits. WeAllBeTV host, Ron Herd joins KD as co host on this episode --- Support this podcast: https://anchor.fm/keradangeroustalk/support

Karen Hunter and Drew McCaskill discuss Dave Chapelle's Netflix Special. 

During her first term as German chancellor, Angela Merkel had to deal with the economic and financial crisis of 2008, which helped forge her image as a defender of Germany's interests and her fellow citizens' savings. But there would be more challenges to come: the migrant crisis in 2015, and the Covid-19 pandemic in 2020. How will German history remember this scientist by training, who grew up in what was then East Germany, who defied the odds to become Germany's first woman chancellor? As Merkel prepares to bow out after 16 years in power, our Berlin correspondents report on her legacy.

On Tonight's Show: Tonight's Discussion: An Interview with Mr. Andrew Wyatt the Public Relations and Crisis Manager for Actor and Comedian Bill Cosby Guest Appearance, Dr. Ava Muhammad, Attorney, Author and the National Spokesperson for the Honorable Minister Louis Farrakhan

Shelley Wynter sits down with Andrew Wyatt and he opens up about Bill Cosby charges, trial, sentencing and the most important part: His release

Ce troisième numéro du Podcast de la Chaire de gestion de crise, Wei Ji, est l'occasion d'échanger avec monsieur Raphaël de VITTORIS, Crisis Manger du Groupe Michelin et chercheur en séance de Gestion. Raphaël s'intéresse à la complexité des crises. À travers son expérience, donne son regard et précise les enjeux actuels et du futur de la gestion de crise au sein des entreprises. Cet échange permet aussi de présenter le nouveau livre de Raphaël, Surmonter les crises, dans lequel il déconstruit les grands principes de la gestion de crise.

Zorina, host of Grownlearn talks to Ogi Karam - the Corporate Shaman. Here's what Ogi says about himself: "Using my knowledge, experience and skills to improve the Health of larger groups of people like: corporations, companies, unions, communities etc. Inheriting this ability from my grandfather and learning as apprentice from him. He was Chief People Officer / HR manager of the biggest logistic company in Bulgaria in the 80s-90s years. When he was 80 years old, he was a Disaster Prevention and Crisis Manager in the city hospital. The used Methodology is unique, individual and adapted to the actual moment. I have initiation into Energy Healing (1999), Certification as Trade Mediator (2014) and Massage Therapist (2015) Collaborating with Coaches, Mental Health Experts, Managers, people dedicated to the employees experience, etc." ----------------------------------------------------------------------- For business training inquiries: www.grownlearn.org

Episode Summary: In this 2 part series on the podcast, we are going to hear from both the Crisis Manager directly liaising with the government, and also the person who experienced it directly. Both of these individuals were exposed to the same crisis, a kidnapping event, but from two very different perspectives. One having to deal with it from outside, the other one from inside. Cyril Moulin Fournier went through the ordeal of being held hostage and experienced a great deal of stress and absolute uncertainty, while the Crisis Manager had to navigate unprecedented circumstances. In both of these perspectives, they learned lessons about personal and professional crisis response that are incredibly insightful. Guest Bio: Cyril Moulin Fournier is a facilitator, consultant in management of change, keynote speaker and author. He has been working in operations and project management role for many industries (food, information and technologies) across EMEA. In 2013, he got through an extreme life changing experience (seized by Boko Haram during 2 months in Northern Nigeria). Since then, he has decided to accompany organizations navigate through uncertainty using the unique lessons he learnt from his personal experience. His clients are coming a big spectrum of industries: healthcare, food, international organizations  Guest Links: https://www.connect-create.net Email

Fermanagh manager Ryan McMenamin was on with Ger and Eoin to discuss their Covid cases, the unfair playing field, and expectation that their upcoming games may not go ahead. OTB AM is the sports breakfast show from Off The Ball – live weekday mornings from 7:30-10:00 am across the OTB channels. You can subscribe to the OTB AM podcast wherever you get your podcasts across the OTB Podcast Network. via iTunes via ">Spotify via GoLoud

““But everyone who hears these sayings of Mine, and does not do them, will be like a foolish man who built his house on the sand: and the rain descended, the floods came, and the winds blew and beat on that house; and it fell. And great was its fall.”” ‭‭Matthew‬ ‭7:26-27‬ ‭NKJV‬‬ https://www.bible.com/114/mat.7.26-27.nkjv

LISTEN to A. Communication in the Time of CRISES B.COVID and What it Means for Marketing and PR C. Businesses Adapting to New Normal The EXPERTS Brad Geiser is an award winning communication strategist and Crisis Manager. he is a certified Enterprise Risk Manager. He has been working with large brands in the Philippines for 20 years. He has handled more than 50 High profile crisis cases from private to public sectors. With this, he has also handled hundreds of brands for reputation transformation and enhancement. He is the founder and President of gesier Maclang Marketing Communications Inc., an award winning PR Agency in the Philippines. Amor Maclang, a globally award winning Brand Architect, experienced Risk/Crisi/Reputation Strategist, Movement Maker and Marketing and Communications Innovator. She helps companies navigate through reputational, education and information gaps in any nascent technologies. #DoGoodByDoing Well #BUK #BeOkay --- Support this podcast: https://anchor.fm/armando-bartolome5/support

From a 2019 Show, Crisis Manager, Drew McCaskill, shares his insights on the buying habits and untapped economic power of the black and brown community.

ALL THINGS CRISIS!! Episode 2 with Crisis Manager, PR Guru, and Confidant to the Stars @THATHOLLYBAIRD

Nelle situazioni problematiche per la propria immagine servirebbe un novello Mr Wolf: parliamo del Crisis Manager

S1 | E2 Join us on this episode of PandemicBuzz where we are talking to Dustin Eno, COO and Crisis Manager at Navigate Response. Dustin shares insights and ideas on:· Business continuity strategies invoked· Who he works with to determine what’s next· The people he surrounds himself with· Policy changes· Staff and self-care routines· Taking care of customers· Growth under the pandemic· Brand and reputation· Real-time lessons learned· Preferred sources of information

Nelle situazioni problematiche per la propria immagine servirebbe un novello Mr Wolf: parliamo del Crisis Manager

In a crisis (as wel all are) look to the crisis manager. Meet Janey Bishoff of Bishoff Communications.

In today's episode of Neinstein Personal Injury Lawyers we are Featured on Daytime Toronto. Listen to the podcast or watch the video podcast on Vimeo. Neinstein Personal Injury Lawyers video's Podcast. Read the Transcript Podcast Below One of the stats I mentioned earlier in the show was that a traumatic brain injury is the leading killer and disabler of Canadians under the age of 40. And the statistics go on and on about a brain injury. And how it affects the lives of Canadians and Torontonians, of course. So we've got a great event coming up. We're going to tell you about how these support people with brain injuries of the committee member from BIST/OBIA Mix & Mingle - Ruth Fernandez and the chair of the BIST/OBIA charity event, Greg Neinstein. Good to have you both here. Thanks for having us here this morning. Thanks for having us This is the Brain Injury Society of Toronto. Is that right? And the other one is the Ontario Brain Injury Association. What is the best? Well, this is the local chapter of the Ontario Brain Injury Association. So, there were several chapters, 26 chapters all across Ontario, and the Toronto chapter. And these chapters are aimed at helping survivors of brain injuries. Find peer support groups, resources, and help them get integrated back into the community after they've received a head injury. And we are, that was just one statistic I gave. The numbers on brain injuries are shocking, right? 18,000 Ontarians will suffer a brain injury. And that means, you know, in one year, every hour six Canadians are afflicted with a brain injury. And those stats are quite high when you consider all diseases in all sorts of fields. It happens to, you know, people that we know. One in 10 people that you know will suffer a brain injury this year. So it's quiet, it's a big, huge problem in our society. And for kids, especially. Right? It's so important that they wear a helmet when they're practicing sports and that they're taking all precautions to be safe. So one of the things that this OBIA does is help with awareness because there is not enough awareness. And unfortunately, this is, in OBIA, they'd just been started in the last 10-15 years. And it's probably shocked when you hear the numbers in the lack of information people have about head injuries considering all the other amazing fundraisers that we see across Ontario. And when you see the numbers of head injuries, it's shocking that there is not much awareness about this disease. A head injury can be so debilitating, and it could affect you for the rest of your life. And it often does. It often does. You know, usually, patients will present with communication disabilities. And you know, it's always, it's not always very clear if you have a brain injury, so. Right. You break an arm, it's clear. It's easy to see. Exactly. But some might be stumbling with their words. You might, and you don't do it together. Yeah, you don't often pick up on that unless you know the person for a long time. And you sort of should watch out for mood swings, and you know, maybe they're not communicating properly. And things that you didn't bother them before, sort of irritating to them now. So those are all sorts of things that you know, people might look out for. And what about children? If your child falls off the bike, they brush themselves off, the crying stops. You think everything's fine, what should we be looking out for? It's so difficult to identify brain injuries, especially in children, because they're not able to articulate what they're feeling. So would finding problems with sleeping, problems with, being able to eat, an appetite. It's so difficult -- that I don't think there's any harm in finding early on in seeking medical attention regarding it, just in case. Just, in case. Cause the downside is huge and people with brain injuries, it usually takes a, within the first year is the most productive in getting rehabilitation. So if you don't identify this within the first year, you're losing out an ability for your brain, which is a muscle to start rehabilitating itself. Right. Really. So the brain is capable of regenerating some of those injured areas. Absolutely. Absolutely. You know, I was just at a talk with Dr. Tatter. And he says automatically if you know your child has had a concussion or he's hit his head, we absolutely know for sure, as the fact that it is a brain injury. So, you know, if you knock your head, you know, don't just disregard it. You know, look into it a little bit more further and see if there's a way to start rehabilitating. Are we will set up here in Toronto for rehabilitation services? There's a lot of resources, but there's a lot of people liking identified, and even the resources we do have are also limited. So the biggest thing about OBIA/BIST is the fact that our OHIP system is great. People do have access to get assistance. The problem is, once you finish that maximum medical recovery, and you're done with your OT, your occupational therapists, or physiotherapists, or your speech therapist, you go back into the community. And now, how'd you get integrated? How do people identify you with a brain injury? Because it's really the hidden disease. Because you can walk into a room, and no one sees that you have an injury. You could see someone that has paraplegia, you could see an amputee, but it's very difficult for people to relate and understand how to respond to someone with a head injury. Getting back into work, all of those challenges. So we've got this terrific event. Actually, the whole month of June has been set aside as brain injury awareness, which is great. So what are some of the things coming up? Yeah, so we've been working on the Mix and Mingle, which is an event that OBIA/BIST has co-produced in the last seven years. Greg Neinstein has been the chair of the event for the last three years. And you know, we bring out people from the health care industry and care service providers that, they're there to mingle and exchange ideas and find ways to collaborate and create awareness about this really important issue. Right. So one of them, of course, is June 14. So we have a great event, June 14th. It's at a steam whistle brewery, which is a fantastic venue. And we have some great live music. A Soul Stew which is a long time Toronto jazz band, can be playing. We've already raised before the event, $100,000, which is fantastic. That's simply from ticket sales and sponsorships. And we hope to continue to increase awareness and provide assistance to survivors of brain injuries. So we can get tickets for that online, right at your website. Yeah. You definitely visit our website. The event is over 90% sold, but there are still some tickets available. So we encourage the viewers to join us that evening, and there's going to be great food. We also have amazing oysters, which is sort of a symbol for the brain. And you know, it's a topic that we're sort of talking about and great food, great music. It's a great term. Our goal is just to thank everyone who's involved in the community, survivors, people that work in the community. And just have a great opportunity to network and have a fantastic event. After that on June 20th, big event at Nathan Phillips Square, right? Right. Every year, there is an event — Nathan Phillips Square during the day for Brain Injury Awareness Week. There'll be speakers there. I think Ben Mulroney will be speaking this year and talking about Brain Injury Awareness. And that's the biggest thing that we are really striving to achieve is to help people understand how prominent this problem is in our society. Not genetically related, you know, this just happens to, right. It can happen to anyone, at any one given moment. You know. One in 26 Canadians suffers some type of brain injury. And I don't think anyone appreciates the volume of that. Does either of you have a personal connection to someone with brain injury? Well, I assist people with brain injuries all the time. So, I'm a Personal Injury Lawyer, and what I really do is I'm a Crisis Manager. And I helping manage people once they do have an injury, where's the guidebook and what to do. So I assist people in finding rehabilitation options, vocational options, all types of support in order to get back into some sort of meaningful day event. One of the things that, you know, the event will fund after it's over is a guidebook business. You know, producing a guidebook for people with brain injuries, and to help them navigate the world's post, you know, a head injury because it's a whole different world. Your website is fantastic. So go to the website and get lots of information there. Plus, your tickets to the Mix and Mingle, bist.ca. And now here's Maya with your community events. Great information. Thank you.   Official Website of Neinstein Personal Injury Lawyers: https://neinstein.ca/ Find them on Facebook: https://www.facebook.com/NeinsteinPersonalInjuryLawyers/ Want to Tweet? Visit our twitter: https://twitter.com/NeinsteinLLP/ Connect with Neinstein Personal Injury Lawyers on Linkedin https://ca.linkedin.com/company/neinstein-personal-injury-lawyers/ Listen to more podcasts here https://tunein.com/podcasts/News--Politics-Podcasts/Neinstein-Personal-Injury-Lawyers-p1274075/ #neinsteinpersonalinjurylawyers #personalinjurylawyers #neinstein  

Retired agent Eileen Roemer served for twenty years in the FBI. Before entering on duty, she had been commissioned as an Officer in the US Navy, attaining the rank of Captain as a reservist. During her Bureau career, she investigated White Collar Crime, Violent Crime, Organized Crime, and Counterterrorism. In this episode of FBI Retired Case File Review, Eileen Roemer reviews her time training her FBI cadaver dogs, Riley and Bailey, both Golden Retrievers.  She discusses the search and recovery work she and her dogs were assigned, locating human remains at crime sites, including the Pentagon where she responded with them for twelve days immediately following the 9/11 terrorist attacks. At the time she began working with her cadaver dogs, Eileen Roemer was a Supervisory Special Agent and Psychological Profiler in the Profiling Unit, now known as the BAU, at Quantico, Virginia. She is a trained Police Instructor, Crisis Manager, and Crisis/Hostage Negotiator. Later in her career, she was assigned to Gulfport, Mississippi, where she supervised 25 Special Agents and Task Force Officers and to the Department of Homeland Security as Senior FBI Liaison.   Following retirement, she worked as a consultant for the National Counterterrorism Center and US Central Command. She served on the Board of the Women’s Resource Center of Sarasota, Florida. On October 19, 2019, she will be installed as the President of the Society of Former Special Agents of the FBI. She was previously elected as a Foundation Trustee and a Regional Vice President for the organization.   Join my Reader Team to get the FBI Reading Resource - Books about the FBI, written by FBI agents, the 20 clichés about the FBI Reality Checklist, and keep up to date on the FBI in books, TV, and movies via my monthly email. Join here.   Jerri Williams, a retired FBI agent, author and podcaster, attempts to relive her glory days by writing and blogging about the FBI and hosting FBI Retired Case File Review, a true crime/history podcast. Her new book FBI Myths and Misconceptions: A Manual for Armchair Detectives is available as an audiobook, ebook and paperback wherever books are sold.   

This is the Chameleon Chicks Podcast Blunder of the Week episode featuring weekly oops moments that should have never happened. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

Robert Kelly's crisis manager needs a crisis manager.  His words put him in hot water during his interview with Gayle King. Learn more about your ad-choices at https://news.iheart.com/podcast-advertisers

Michael Imhotep host of The African History Network Show on 7-23-19 discussed R. Kelly's Crisis Manager resigns after saying he wouldn't leave his daughter with him.  R. Kelly's crisis manager Darrell Johnson abruptly resigned Monday, July 22nd, 2019 for "personal reasons." Earlier that day, he said that he would “absolutely not” feel comfortable leaving his daughter alone with the accused serial sexual abuser. Donate to The African History Network through PayPal @ TheAHNShow@gmail.com or http://www.PayPal.me/TheAHNShow or visit http://www.AfricanHistoryNetwork.com  and click on the yellow “Donate” button. REGISTER HERE: http://theafricanhistorynetworkschool.learnworlds.com/course?courseid=2019-ancient-kemet-moors-maafa-transatlantic-slave-trade  NEXT CLASS IS WED. AUG. 1st, 8pm EST! Wed. 8pm EST - LIVE ONLINE CLASS - "Ancient Kemet, The Moors & The Maafa: Understanding The Trans-Atlantic Slave Trade What They Didn't Teach You In School” with Michael Imhotep?  NEXT class on Wed., AUG. 1st, 8pm EST.

R. Kelly's crisis manager Darryl Johnson called into the Madd Hatta Morning Show to explain the work he does to assist R. Kelly. Johnson who refers himself as Houston's "Olivia Pope" also shares how he is currently helping R. Kelly amid his latest court hearing.

A House Judiciary subcommittee debated H.R. 40, a bill that would study how the United States would implement reparations to African Americans. Sen. Cory Booker, Ta-Nehisi Coates, Danny Glover and Dr. Julianne Malveaux were among those who testified at the hearing. On Wednesday, Roland Martin; A. Scott Bolden, Former Chair of the National Bar Association PAC; Monique Pressley, Legal Analyst and Crisis Manager; Mark Thompson, Host of Make It Plain and Shermichael Singleton, Contributing Host of Consider It dissected the debate over reparations and how the movement can move forward. Watch the 6.19.19 edition of #RolandMartinUnfiltered https://youtu.be/XC0GBOb7uoY - #RolandMartinUnfiltered partner: 420 Real Estate, LLC To invest in 420 Real Estate’s legal Hemp-CBD Crowdfunding Campaign go to http://marijuanastock.org - ✅ NOW AVAILABLE: #RolandMartinUnfiltered Merch - https://bit.ly/2VYdQok ✅ Subscribe to the #RolandMartin YouTube channel https://t.co/uzqJjYOukP ✅ Join the #RolandMartinUnfiltered #BringTheFunk Fan Club to support fact-based independent journalism http://ow.ly/VRyC30nKjpY ✅ Watch #RolandMartinUnfiltered daily at 6PM EST on YouTube https://t.co/uzqJjYOukP ✅ Join the Roland Martin and #RolandMartinUnfiltered mailing list http://ow.ly/LCvI30nKjuj

Hollywood publicist, crisis manager and author Howard Bragman joins Tim to talk about what it’s like to handle public relations for celebrities, particularly when those celebrities find themselves at the center of controversy. For decades, Howard has been the go-to guy in Los Angeles and nationwide for celebrity crisis management. https://traffic.libsyn.com/shapingopinion/Hollywood_Confidential_auphonic.mp3   The Hollywood publicist of old was both a staple and a cliché at the same time. In the black and white movie era where moguls ran the Hollywood studios, he was a fast-talking guy who didn’t care what his celebrity clients do, so long as they earned their share of headlines doing it. There was a saying from that time, “It doesn’t matter what they say in the newspapers, as long as they spell my name right.” Those days are long gone if they ever were.  Today’s celebrity public relations pro operates in a totally different landscape. Celebrities aren’t people, they’re brands. But perhaps most importantly, the media environment has shifted so dramatically that the very definition of celebrity has changed. You still have sports celebrities, movie stars and television stars. But you also have new kinds of celebrities. Reality TV stars, YouTube sensations, even politicians and ex-politicians who have found ways to cash in on celebrity status once they’re out of office. But there are two sides to that coin. While there is much to gain by being a celebrity, there is much to lose, too. Howard Bragman knows better than most what it’s like to be a Hollywood publicist and more importantly, a celebrity crisis manager. Links LaBrea.Media Where's My Fifteen Minutes?, by Howard Bragman (Amazon) Anthony Scaramucci Signs with Hollywood PR firm, Deadline Hollywood College Admissions Scandal: 10 Ways to Know How Bad the Crisis is, Variety Meet the Man Who Orchestrated Michael Sam's Historic Announcement, USA Today About this Episode’s Guest Howard Bragman Howard Bragman has become one of America’s best-known PR and crisis experts because of his experience, wisdom, calmness and straightforward yet empathetic manner. He has worked with some of the most recognized people in the world and managed some of the highest profile press moments of this millennium and last. LaBrea.Media is the distillation of 35+ years of Bragman’s media and marketing experience into a responsive, nimble and world-class consultancy. Bragman manages a small team of some of the best and brightest PR talent around, yet is personally and intimately involved when the situation warrants it. LaBrea.Media represents talent, entertainment companies, brands, causes and digital entities. Bragman was an award-winning adjunct professor at the University of Southern California’s Annenberg School for Communications and is the author of the best-selling book, “Where’s My Fifteen Minutes? (Penguin/Portfolio). He has received numerous awards for his work as an activist for those with HIV/AIDS, LGBT civil rights and Jewish causes. He lives in Los Angeles with his husband, a nationally-respected horse trainer.

Artie Tobia is a prolific singer-songwriter, with a catalog of over 100 songs he has written over the past two decades, while performing over 200 nights a year. Continually working on his craft, his fourth album Aberdeen was the CD of the month pick by Thomas Greener of KVMR Los Angeles and and his 5th album, Driven, hit # 2 on the APD Americana National Album Chart in January, when it was released.  He has opened for the iconic Tanya Tucker Rock 'n Roll Hall of Famer, Dr.John, Kansas, Blue Oyster Cult, POCO and Kenny Wayne Shepherd, among others.  But what's most astounding is that he's managed to do all of this while raising three incredibly successful kids, holding a job in the New York City Public School system, where he is currently a Crisis Manger (in the Bronx) and getting his Masters degree as well as his Administrative License.  Oh, and he authored a book about classroom management called Chasing Down the C.A.T..  We talk work ethic, balance, focus, reality and how to work toward one's dreams by chipping away one day at a time until the dam breaks.     SHOWNOTES:  Process of making his new album, (6:24). Getting 14 songs in 15 hours, (9:19). “There’s a tendency to give away your creativity to someone who you think is an expert.”, (11:55). Ending up with a record with no regrets, (14:50). “Nobody else is responsible to fulfill my dream.”, (15:19). Having a certain sense to separate yourself from the product to produce yourself, (18:12). An abundance mentality, 20:26). Managing his time with recording an album, touring and taking care of his family, (23:22). “What drives me is that I want to make a difference for people and make an impact.”, (25:18). Playing a role in the education system, (27:29). Intensity of the work as a Crisis Manager in the Bronx, (29:28). Similarity between his roles as an educator and a musician, (29:51). Recognizing himself as a service-minded person with age, (30:36). Contrasting a disciplinary versus a behavioral specialist, (34:21). “The most important thing I’ve learned from both of my worlds is accept and forgive.”, (36:38). Possessing the ability to sit down and talk with anyone , (40:38). “Being an independent artist is hard work.”, (44:53). Having gratitude for the “Yes”s he receives as a musician, (48:27). “As long as I’m connecting with people that is a big part of it for me.”, (54:02).     LINKS:  Website - https://www.artietobia.com/  “Driven” Album - http://www.tobiamusic.com/driven/  Twitter - https://twitter.com/TOBIAMUSIC?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor  Facebook Page - https://www.facebook.com/ARTIETOBIABAND/  Performance Dates - https://www.reverbnation.com/artietobia    RELATED PAST EPISODES OF 10,000 “No”s:  Cathy Heller - https://www.10000nos.com/episodes/ep-69-dont-keep-your-day-jobs-purpose-finder-cathy-heller?rq=cathy%20heller  Jimmy Jam - https://www.10000nos.com/episodes/ep-72-jimmy-jam-legendary-music-producer-on-talent-work-ethic-amp-relationships  Chip Taylor - https://www.10000nos.com/episodes/ep67hall-of-fame-songwriter-chip-taylor    If you like what you hear, please Subscribe, leave an iTunes review and  spread the word. You can also listen to all episodes at www.10000nos.com   

The average person in America has a 1 in 28 chance of getting arrested for non-traffic related crimes, and that number dramatically increases once traffic violations are added. Julio Briones, Personal Crisis Manager, Author, Expert and CEO of AnswerMan Specialty Services was one of them. In 2002 he was arrested and, like most people he wasn’t prepared for what came next because…”it could never happen to me”. His mistakes resulted in a 39-year prison sentence and became the driving force for him to learn the law and, after only serving 10 years, earn his freedom. Today, he uses what he has learned to help other get prepared and get through what could be the most trying time of their life, as well as their family’s. He believes that the only obstacles in life are the ones we put there, and people need to let go of the crutch of victimization if they ever want to redefine and achieve success for themselves. If you enjoyed this episode, please Comment Share and leave a review... Come Hang With US as WE Discuss The Show  Want to start a podcast? https://www.facebook.com/groups/SYWTP/ Join the Conversation in our Facebook Group Success Champions Affiliate Links - Which means if you click and buy our company will get paid... Audio Books have been a huge part of my journey. Audible changed the game by taking the books you love and turning them into Audio.... Check it out here https://amzn.to/2KeGXC5 Have you struggled with getting on podcasts? Have you found it difficult getting exposure? Check out what Abigail Sinclaire is doing with Human Network Connection

The average person in America has a 1 in 28 chance of getting arrested for non-traffic related crimes, and that number dramatically increases once traffic violations are added. Julio Briones, Personal Crisis Manager, Author, Expert and CEO of AnswerMan Specialty Services was one of them. In 2002 he was arrested and, like most people he wasn’t prepared for what came next because…”it could never happen to me”. His mistakes resulted in a 39-year prison sentence and became the driving force for him to learn the law and, after only serving 10 years, earn his freedom. Today, he uses what he has learned to help other get prepared and get through what could be the most trying time of their life, as well as their family’s. He believes that the only obstacles in life are the ones we put there, and people need to let go of the crutch of victimization if they ever want to redefine and achieve success for themselves. If you enjoyed this episode, please Comment Share and leave a review... Come Hang With US as WE Discuss The Show  Want to start a podcast? https://www.facebook.com/groups/SYWTP/ Join the Conversation in our Facebook Group Success Champions Affiliate Links - Which means if you click and buy our company will get paid... Audio Books have been a huge part of my journey. Audible changed the game by taking the books you love and turning them into Audio.... Check it out here https://amzn.to/2KeGXC5 Have you struggled with getting on podcasts? Have you found it difficult getting exposure? Check out what Abigail Sinclaire is doing with Human Network Connection

In today’s podcast, we’ll discuss crisis management with a focus on long-term care facilities. Our guest expert is Jonathan Bernstein, founder and president of Bernstein Crisis Management. He has more than 30 years of experience in the field, and is the publisher of Crisis Manager, an email newsletter written for “those who are crisis managers, whether they want to be or not.” He’s also the author of Keeping the Wolves at Bay Media Training, a manual focusing on crisis management, and Manager’s Guide to Crisis Management by McGraw Hill. Bernstein is frequently interviewed by national and international media outlets about various crises du jour. A PR Week feature story titled “The Crunch Time Counselors” identified Bernstein as one of 22 people who should be on the speed dial in a crisis. And Businessweek featured his perspectives in an article titled “Masters of Disaster.” He is a frequent contributor to the “Crisis of the Week” column published by The Wall Street Journal.

During this interview, Personal Crisis Manager, Julio Briones speaks with Stewart Andrew Alexander about how his company, Answerman Specialty Services LLC, helps people to plan and prepare for divorce, so they can focus on what really matters.AnswerMan Specialty Services, LLC is the premier Personal Crisis Management firm in Northern New Jersey and the foremost authority on what it takes to make it through life's most difficult moments, including divorce.Julio has studied to become a paralegal, a gang specialist and volunteered at many drug rehab centers as well as with organizations that help abused women. He has worked for many years in a homecare company helping families figure out how exactly to put into place the right level of care for their aging or developmentally disabled loved one, and while working with that company he ultimately developed and taught a training program to teach others across the country how to do the same.To learn more, check out Julio Briones's Free, 30 Minute In-Home Consultation at: http://AnswermanSpecialtyServicesLLC.comInfo@AnswermanSpecialtyServicesLLC.comCall: 888-447-4921 / 201-898-0914

During this interview, Personal Crisis Manager, Julio Briones speaks with Stewart Andrew Alexander about how his company, Answerman Specialty Services LLC, helps people to plan and prepare for divorce, so they can focus on what really matters.AnswerMan Specialty Services, LLC is the premier Personal Crisis Management firm in Northern New Jersey and the foremost authority on what it takes to make it through life's most difficult moments, including divorce.Julio has studied to become a paralegal, a gang specialist and volunteered at many drug rehab centers as well as with organizations that help abused women. He has worked for many years in a homecare company helping families figure out how exactly to put into place the right level of care for their aging or developmentally disabled loved one, and while working with that company he ultimately developed and taught a training program to teach others across the country how to do the same.To learn more, check out Julio Briones's Free, 30 Minute In-Home Consultation at: http://AnswermanSpecialtyServicesLLC.comInfo@AnswermanSpecialtyServicesLLC.comCall: 888-447-4921 / 201-898-0914

Minter Dialogue Episode #194 — This interview is with Erik Bernstein, Vice President at Bernstein Crisis Management. Working alongside his father, the renowned Jonathan Bernstein, the publisher of Crisis Manager and author of Keeping the Wolves at Bay, Erik has has been working on crisis management since 2009 through the massive changes brought about by the Internet and Social Media. In this discussion, we talk about the challenges that companies have in spotting and managing crises, as well as exploring the issues of transparency, speed and trust. Meanwhile, please send me your questions as an audio file (or normal email) to nminterdial@gmail.com; or you can find the show notes and comment on minterdial.com. If you liked the podcast, please take a moment to go over to iTunes to rate/review the podcast. Otherwise, you can find me @mdial on Twitter. Support the show (https://www.patreon.com/minterdial)

Our problems are Jesus’ possibilities.

We all face crises – whether they are personal, business or community-wide. When you first realize that you are dealing with a crisis, what should you do? Meredith discusses the first two minutes and what you should do in a crisis – it will surprise you!