Podcasts about included health

Eric Topol (00:06):Hello, this is Eric Topol from Ground Truths, and I'm delighted to welcome Owen Tripp, who is a CEO of Included Health. And Owen, I'd like to start off if you would, with the story from 2016, because really what I'm interested in is patients and how to get the right doctor. So can you tell us about when you lost your hearing in your right ear back, what, nine years ago or so?Owen Tripp (00:38):Yeah, it's amazing to say nine years, Eric, but obviously as your listeners will soon understand a pretty vivid memory in my past. So I had been working as I do and noticed a loss of hearing in my right ear. I had never experienced any hearing loss before, and I went twice actually to a sort of national primary care chain that now owned by Amazon actually. And they described it as eustachian tube dysfunction, which is a pretty benign common thing that basically meant that my tubes were blocked and that I needed to have some drainage. They recommended Sudafed to no effect. And it was only a couple weeks later where I was walking some of the senior medical team at my company down to the San Francisco Giants game. And I was describing this experience of hearing loss and I said I was also losing a little bit of sensation in the right side of my face. And they said, that is not eustachian tube dysfunction. And well, I can let the story unfold from there. But basically my colleagues helped me quickly put together a plan to get this properly diagnosed and treated. The underlying condition is called vestibular schwannoma, even more commonly known as an acoustic neuroma. So a pretty rare benign brain tumor that exists on the vestibular nerve, and it would've cost my life had it not been treated.Eric Topol (02:28):So from what I gather, you saw an ENT physician, but that ENT physician was not really well versed in this condition, which is I guess a bit surprising. And then eventually you got to the right ENT physician in San Francisco. Is that right?Owen Tripp (02:49):Well, the first doctor was probably an internal medicine doctor, and I think it's fair to say that he had probably not seen many, if any cases. By the time I reached an ENT, they were interested in working me up for what's known as sudden sensorineural hearing loss (SSHL), which is basically a fancy term for you lose hearing for a variety of possible pathologies and reasons, but you go through a process of differential diagnosis to understand what's actually going on. By the time that I reached that ENT, the audio tests had showed that I had significant hearing loss in my right ear. And what an MRI would confirm was this mass that I just described to you, which was quite large. It was already about a centimeter large and growing into the inner ear canal.Eric Topol (03:49):Yeah, so I read that your Stanford brain scan suggested it was about size of a plum and that you then got the call that you had this mass in your brainstem tumor. So obviously that's a delicate operation to undergo. So the first thing was getting a diagnosis and then the next thing was getting the right surgeon to work on your brain to resect this. So how did you figure out who was the right person? Because there's only a few thousand of these operations done every year, as I understand.Owen Tripp (04:27):That's exactly right. Yeah, very few. And without putting your listeners to sleep too early in our discussion, what I'll say is that there are a lot of ways that you can actually do this. There are very few cases, any approach really requires either shrinking or removing that tumor entirely. My size of tumor meant it was really only going to be a surgical approach, and there I had to decide amongst multiple potential approaches. And this is what's interesting, Eric, you started saying you wanted to talk about the patient experience. You have to understand that I'm somebody, while not a doctor, I lead a very large healthcare company. We provide millions of visits and services per year on very complex medical diagnoses down to more standard day-to-day fare. And so, being in the world of medical complexity was not daunting on the basics, but then I'm the patient and now I have to make a surgical treatment decision amongst many possible choices, and I was able to get multiple opinions.Owen Tripp (05:42):I got an opinion from the House clinic, which is closer to you in LA. This is really the place where they invented the surgical approach to treating these things. I also got an approach shared with me from the Mayo Clinic and one from UCSF and one from Stanford, and ultimately, I picked the Stanford team. And these are fascinating and delicate structures as you know that you're dealing with in the brain, but the surgery is a long surgery performed by multiple surgeons. It's such an exhausting surgery that as you're sort of peeling away that tumor that you need relief. And so, after a 13 hour surgery, multiple nights in the hospital and some significant training to learn how to walk and move and not lose my balance, I am as you see me today, but it was possible under one of the surgical approaches that I would've lost the use of the right side of my face, which obviously was not an option given what I given what I do.Eric Topol (06:51):Yeah, well, I know there had to be a tough rehab and so glad that you recovered well, and I guess you still don't have hearing in that one ear, right?Owen Tripp:That's right.Eric Topol:But otherwise, you're walking well, and you've completely recovered from what could have been a very disastrous type of, not just the tumor itself, but also the way it would be operated on. 13 hours is a long time to be in the operating room as a patient.Owen Tripp (07:22):You've got a whole team in there. You've got people testing nerve function, you've got people obviously managing the anesthesiology, which is sufficiently complex given what's involved. You've got a specialized ENT called a neurotologist. You've got the neurosurgeon who creates access. So it's quite a team that does these things.Eric Topol (07:40):Yeah, wow. Now, the reason I wanted to delve into this from your past is because I get a call or email or whatever contact every week at least one, is can you help me find the right doctor for such and such? And this has been going on throughout my career. I mean, when I was back in 20 years ago at Cleveland Clinic, the people on the board, I said, well, I wrote about it in one of my books. Why did you become a trustee on the board? And he said, so I could get access to the right doctor. And so, this is amazing. We live in an information era supposedly where people can get information about this being the most precious part, which is they want to get the right diagnosis, they want to get the right treatment or prevention, whatever, and they can't get it. And I'm finding this just extraordinary given that we can do deep research through several different AI models and get reports generated on whatever you want, but you can't get the right doctor. So now let's go over to what you're working on. This company Included Health. When did you start that?Owen Tripp (08:59):Well, I started the company that was known as Grand Rounds in 2011. And Grand Rounds still to this day, we've rebranded as Included Health had a very simple but powerful idea, one you just obliquely referred to, which is if we get people to higher quality medicine by helping them find the right level and quality of care, that two good things would happen. One, the sort of obvious one, patients would get better, they'd move on with their lives, they'd return to health. But two and critically that we would actually help the system overall with the cost burden of unnecessary, inappropriate and low quality care because the coda to the example you gave of people calling you looking for a physician referral, and you and I both know this, my guess is you've probably had to clean plenty of it up in your career is if you go to the wrong doctor, you don't get out of the problem. The problem just persists. And that patient is likely to bounce around like a ping pong ball until they find what they actually need. And that costs the payers of healthcare in this country a lot of money. So I started the company in 2011 to try to solve that problem.Eric Topol (10:14):Yeah, one example, a patient of mine who I've looked after for some 35 years contacted me and said, a very close friend of mine lives in the Palm Springs region and he has this horrible skin condition and he's tortured and he's been to six centers, UCSF, Stanford, Oregon Health Science, Eisenhower, UCLA, and he had a full workup and he can't sleep because he's itching all the time. His whole skin is exfoliating and cellulitis and he had biopsies everywhere. He's put on all kinds of drugs, monoclonal antibodies. And I said to this patient of mine I said, I don't know, this is way out of my area. I checked at Scripps and turns out there was this kind of the Columbo of dermatology, he can solve any mystery. And the patient went to see him, and he was diagnosed within about a minute that he had scabies, and he was treated and completely recovered after having thousands and thousands of dollars of all these workups at these leading medical centers that you would expect could make a diagnosis of scabies.Owen Tripp (11:38):That's a pretty common diagnosis.Eric Topol (11:40):Yeah. I mean you might expect it more in somebody who was homeless perhaps, but that doesn't mean it can't happen in anyone. And within the first few minutes he did a scrape and showed the patient under the microscope and made a definitive diagnosis and the patient to this day is still trying to pay all his bills for all these biopsies and drugs and whatnot, and very upset that he went through all this for over a year and he thought he wanted to die, it was so bad. Now, I had never heard of Included Health and you have now links with a third of the Fortune 100 companies. So what do you do with these companies?Owen Tripp (12:22):Yeah, it's pretty cool. These companies, so very large organizations like Walmart and JPMorgan Chase and the rest of the big pioneers of American industry and business put us in as a benefit to help their employees have the same experience that I described to provide almost Eric Topol like guidance service to help people find access to high quality care, which might be referring them into the community or to an academic medical center, but often is also us providing care delivery ourselves through on-demand primary care, urgent care, behavioral health. And now just last year we introduced a couple of our first specialty lines. And the idea, Eric, is that these companies buy this because they know their employees will love it and they do. It is often one of, if not the most highly rated benefits available. But also because in getting their employees better care faster, the employees come back to work, they feel more connected to the company, they're able to do better and safer and higher quality work. And they get more mileage out of their health benefits. And you have to remember that the costs of health benefits in this country are inflating even in this time of hyperinflation. They're inflating faster than anything else, and this is one of most companies, number one pain points for how they are going to control their overall budget. So this is a solution that both give them visibility to controlling cost and can deliver them an excellent patient experience that is not an offer that they've been able to get from the traditional managed care operators.Eric Topol (14:11):So I guess there's a kind of multidimensional approach that you're describing. For one, you can help find a doctor that's the right doctor for the right patient. And you're also actually providing medical services too, right?Owen Tripp (14:27):That's right.Eric Topol (14:30):Are these physicians who are employed by Included Health?Owen Tripp (14:34):They are, and we feel very strongly about that. We think that in our model, we want to train people, hire people in a specific way, prepare them for the kind of work that we do. And there's a lot we could spend time talking about there, but one of the key features of that is teamwork. We want people to work in a collaborative model where they understand that while they may be expert in one specific thing that is connected to a service line, they're working in a much broader team in support of the member, in support of that patient. And we talk about the patients being very first here, and you and I had a laugh on this in the past, so many hospitals will say we're patient first. So many managed care companies will say they're patient first, but it is actually hard the way that the system is designed to truly be patient first. At Included Health, we measure whether patients will come back to us, whether they tell their friends about us, whether they have high quality member satisfaction and are they living more healthy days. So everybody gets surveyed for patient reported outcomes, which is highly unusual as you know, to have both the clinical outcomes and the patient reported outcomes as well.Eric Topol (15:41):Is that all through virtual visits or are there physical visits as well?Owen Tripp (15:47):Today that is all through virtual visits. So we provide 24/7/365 access to urgent care, primary care, behavioral health, the start of the specialty clinic, which we launched last year. And then we provide support for patients who have questions about how these things are going to be billed, what other benefits they have access to. And where appropriate, we send them out to care. So obviously we can't provide all the exams virtually. We can't provide everything that a comprehensive physical would today, but as you and I know that is also changing rapidly. And so, we can do things to put sensors and other observational devices in people's homes to collect that data positively.Eric Topol (16:32):Now, how is that different than Teladoc and all these other telehealth based companies? I mean because trying to understand on the one hand you have a service that you can provide that can be extremely helpful and seems to be relatively unique. Whereas the other seems to be shared with other companies that started in this telehealth space.Owen Tripp (16:57):I think the easiest way to think about the difference here is how a traditional telemedicine company is paid and how we're paid because I think it'll give you some clue as to why we've designed it the way we've designed it. So the traditional telehealth model is you put a quarter in the jukebox, you listen to a song when the song's over, you got to get out and move on with the rest of your life. And quite literally what I mean is that you're going to see one doctor, one time, you will never see that same doctor again. You are not going to have a connected experience across your visits. I mean, you might have an underlying chart, but there's not going to be a continuity of care and follow up there as you would in an integrated setting. Now by comparison, and that's all derived from the fact that those telehealth companies are paid by the drink, they're paid by the visit.Owen Tripp (17:49):In our model, we are committing to a set of experience goals and a set of outcomes to the companies that you refer to that pay our bill. And so, the visits that our members enjoy are all connected. So if you have a primary care visit, that is connected to your behavioral health visit, which is great and is as it should be. If you have a primary care appointment where you identify the need for follow-up cardiology for example. That patient can be followed through that cardiology visit that we circle back, that we make sure that the patient is educated, that he or she has all their questions answered. That's because we know that if the patient actually isn't confident in what they heard and they don't follow through on the plan, then it's all for naught. It's not going to work. And it's a simple sort of observation, but it's how we get paid and why we think it's a really important way to think about medicine.Eric Topol (18:44):So these companies, and they're pretty big companies like Google and AT&T and as you said, JPMorgan and the list goes on and on. Any one of the employees can get this. Is that how it works?Owen Tripp (18:56):That's right, that's right. And even better, most of what I've described to you today is at a low or zero cost to them. So this is a very affordable, easy way to access care. Thinking about one of our very large airline clients the other day, we're often dealing with their flight crews and ramp agents at very strange hours in very strange places away from home, so that they don't have to wait to get access to care. And you can understand that at a basic humanitarian level why that's great, but you can also understand it from a safety perspective that if there is something that is impeding that person's ability to be functioning at work, that becomes an issue for the corporation itself.Eric Topol (19:39):Yeah, so it's interesting you call it included because most of us in the country are excluded. That is, they don't have any way to turn through to get help for a really good referral. Everything's out of network if they are covered and they're not one of the fortunate to be in these companies that you're providing the service for. So do you have any peers or are there any others that are going to come into this space to help a lot of these people that are in a tough situation where they don't really have anyone to turn to?Owen Tripp (20:21):Well, I hope so. Because like you, I've dedicated my career to trying to use information and use science and use in my own right to bring along the model. At Included Health, we talk about raising the standard of care for everybody, and what we mean by that is, we actually hope that this becomes a model that others can follow. The same way the Cleveland Clinic did, the same way the Mayo Clinic did. They brought a model into the world that others soon try to replicate, and that was a good thing. So we'd like to see more attempt to do this. The reality is we have not seen that because unfortunately the old system has a lot of incentives in place to function exactly the way that it is designed. The health system is going to maximize the number of patients that correspond to the highest paying procedures and tests, et cetera. The managed care company is going to try to process the highest number of claims, work the most efficient utilization management and prior authorization, but left out in the middle of all of that is the patient. And so, we really wanted to build that model with the patient at the center, and when I started this company now over a decade ago, that was just a dream that we could do that. Now serving over 10 million members, this feels like it's possible and it feels like a model others could follow.Eric Topol (21:50):Yeah, well that was what struck me is here you're reaching 10 million people. I'd never heard of it. I was like, wow. I thought I try to keep up with things. But now the other thing I wanted to get into you with is AI. Obviously, that has a lot of promise in many different ways. As you know, there are some 12 million diagnostic serious errors a year in the US. I mean you were one, I've been part of them. Most people have been roughed up one way or another. Then there's 800,000 Americans who have disability or die from these errors a year, according to Johns Hopkins relatively recent study. So one of the ways that AI could help is accuracy. But of course, there's many other ways it can help make the lives of both patients helping to integrate their data and physicians to go through a patient's records and set points of their labs and all sorts of other things. Where do you see AI fitting into the model that you've built?Owen Tripp (22:58):Well, I'll give you two that I'm really excited about, that I don't think I hear other people talking about. And again, I'm going to start with that patient, with that member and what he or she wants and needs. One and Eric, bear with me, this is going to sound very banal, but one is just making sense of these very complicated plan documents and explanations of benefits. I'm aware of how well-trained you are and how much you've written. I believe you are the most published in your field. I believe that is a fact. And yet if I showed you a plan description document and an explanation of benefit and I asked you, Eric, could you tell me how much it's going to cost to have an MRI at this facility? I don't think you would've any way of figuring that out. And that is something that people confront every single day in this country. And a lot of people are not like you and me, in that we could probably tolerate a big cost range for that MRI. For some people that might actually be the difference between whether they eat or not, or get their kids prescription or not.Owen Tripp (24:05):And so, we want to make the questions about what your benefits cover and how you understand what's available to you in your plan. We want to make that really easy and we want to make it so that you don't have to have a PhD in insurance language to be able to ask the properly formatted question. As you know, the foundation models are terrific at that problem. So that's one.Eric Topol (24:27):And that's a good one, that's very practical and very much needed. Yeah.Owen Tripp (24:32):The second one I'm really excited about, and I think this will also be near and dear to your heart, is AI has this ability to be sort of nonjudgmental in the best possible way. And so, if we have a patient on a plan to manage hypertension or to manage weight or to manage other elements of a healthy lifestyle. And here we're not talking about deep science, we're just talking about what we've known to work for a long period of time. AI as a coach to help follow through on those goals and passively take data on how you're progressing, but have behind it the world's greatest medical team to be able to jump in when things become more acute or more complex. That's an awesome tool that I think every person needs to be carrying around, so that if my care plan or if my goal is about sleeping better, if my goal is about getting pregnant, if my goal is about reducing my blood pressure, that I can do that in a way that I can have a conversation where I don't feel as a patient that I'm screwing up or letting somebody down, and I can be honest with that AI.Owen Tripp (25:39):So I'm really excited about the potential for the AI as an adjunct coach and care team manager to continue to proceed along with that member with medical support behind that when necessary.Eric Topol (25:55):Yeah, I mean there's a couple of things I'd say about that. Firstly, the fact that you're thinking it from the patient perspective where most working in AI is thinking it from the clinician perspective, so that's really important. The next is that we get notifications, and you need to not sit every hour or something like that from a ring or from a smartwatch or whatever. That isn't particularly intelligent, although it may be needed. The point is we don't get notifications like, what was your blood pressure? Or can you send a PDF of your heart rhythm or this sort of thing. Now the problem too is that people are generating lots of data just by wearing a smartwatch or a fitness band. You've got your activity, your sleep, your heart rate, and all sorts of things that are derivatives of that. No less, you could have other sensors like a glucose monitoring and on and on. No less your electronic health record, and there's no integration of any of this.Eric Topol (27:00):So this idea that we could have a really intelligent AI virtual coach for the patient, which as you said could have connects with a physician as needed, bringing in the data or bringing in some type of issue that the doctor needs to attend to, but it doesn't seem like anything is getting done. We have the AI capabilities, but nothing's getting done. It's frustrating because I wrote about this in 2019 in the Deep Medicine book, and it's just like some of the most sophisticated companies you would think Apple, for the ring Oura and so many others. They have the data, but they don't integrate anything, and they don't really set up notifications for patients. How are we going to get out of this rut?Owen Tripp (27:51):We are producing oil tankers of data around personal experience and not actually turning that into positive energy for what patients can do. But I do want to be optimistic on this point because I actually think, and I shared this with you when we last saw each other. Your thinking was ahead of the time, but foundational for people like me to say, we need to go actually make that real. And let me explain to you what I mean by making it real. We need to bring together the insight that you have an elevated heart rate or that your step count is down, or that your sleep schedule is off. We need to bring that together with the possibility of connecting with a medical professional, which these devices do not have the ability to do that today, and nor do those companies really want to get in that business. And also make that context of what you can afford as a patient.Owen Tripp (28:51):So we have data that's suggestive of an underlying issue. We have a medical team that's prepared to actually help you on that issue. And then we have financial security to know that whatever is identified actually will be paid for. Now, that's not a hard triangle conceptually, but no one of those companies is actually interested in all the points of the triangle, and you have to be because otherwise it's not going to work for the patient. If your business is in selling devices. Really all I'm thinking about is how do I sell devices and subscriptions. If my business is exclusively in providing care, that's really all I'm thinking about. If my business is in managing risk and writing insurance policies, that's really all I'm thinking about. You have to do all those three things in concert.Eric Topol (29:34):Yeah, I mean in many ways it goes back to what we were talking about earlier, which is we're in this phenomenal era of information to the fifth power. But here we are, we have a lot of data from multiple sources, and it doesn't get integrated. So for example, a person has a problem and they don't know what is the root cause of it. Let's say it's poor sleep, or it could be that they're having stress, which would be manifest through their heart rate or heart rate variability or all sorts of other metrics. And there's no intelligence provided for them to interpret their data because it's all siloed and we're just not really doing that for patients. I hope that'll happen. Hopefully, Included Health could be a lead in that. Maybe you can show the way. Anyway, this has been a fun conversation, Owen. It's rare that I've talked in Ground Truths with any person running a company, but I thought yours.Eric Topol (30:36):Firstly, I didn't know anything about it and it's big. And secondly, that it's a kind of a unique model that really I'm hoping that others will get involved in and that someday we'll all be included. Maybe not with Included Health, but with better healthcare in this country, which is certainly not the norm, not the routine. And also, as you aptly pointed out at terrible costs with all sorts of waste, unnecessary tests and that sort of thing. So thanks for what you're doing and I'll be following your future efforts and hopefully we can keep making some strides.Owen Tripp (31:15):We will. And I wanted to say thanks for the conversation too and for your thinking on these topics. And look, I want to leave you just with a quick dose of optimism, and you and I both know this. The American system at its best is an extraordinary system, unrivaled in the world, in my opinion. But we do have to have more people included. All the services need to be included in one place. When we get there, we're going to really see what's possible here.Eric Topol (31:40):I do want to agree with you that if you can get to the right doctor and if you can afford it, that is ideally covered by your insurance. It is a phenomenal system, but getting there, that's the hard part. And every day people are confronted. I'm sure, thousands and thousands with serious condition either to get the diagnosis or the treatment, and they have a really rough time. So anyway, so thank you and I really appreciate your taking the time to meet with me today.****************************************************************Thanks for listening, watching, reading and subscribing to Ground Truths.An update on Super Agers:It is ranked #5 on the New York Times bestseller list (on the list for 4th time)https://www.nytimes.com/books/best-sellers/advice-how-to-and-miscellaneous/New podcastsPBS Walter Isaacson, Amanpour&Co Factually, With Adam ConoverPeter Lee, Microsoft Researchhttps://x.com/MSFTResearch/status/1943460270824714414If you found this interesting PLEASE share it!That makes the work involved in putting these together especially worthwhile.Thanks to Scripps Research, and my producer, Jessica Nguyen, and Sinjun Balabanoff for video/audio support.All content on Ground Truths—its newsletters, analyses, and podcasts, are free, open-access.Paid subscriptions are voluntary and all proceeds from them go to support Scripps Research. They do allow for posting comments and questions, which I do my best to respond to. Please don't hesitate to post comments and give me feedback. Let me know topics that you would like to see covered.Many thanks to those who have contributed—they have greatly helped fund our summer internship programs for the past two years. Get full access to Ground Truths at erictopol.substack.com/subscribe

My guest today is Thanos Diacakis, Software Delivery Coach & a Fractional CTO.We covered a wide range of topics that included:Insightful Experiences: Thanos shared many insightful and thought-provoking experiences and perspectives, particularly on software delivery life cycle improvements without explicitly using terms like Kanban Balancing Work and Personal Life: Thanos emphasized the importance of balancing work and personal life, recognizing that while work is important, personal relationships and leisure activities are equally significant.Fractional CTO Business: Thanos discussed the benefits of running a fractional CTO business, allowing for flexibility in managing time and delivering value to multiple clientsScaling Challenges: Thanos shared experiences with scaling projects, particularly with Uber's bikes and scooters, highlighting the importance of having systems in place to manage growthLearning from Others: Thanos emphasized the value of learning from others and cross-pollinating ideas across different clients to improve software delivery Thanos Diacakis helps startups and growing companies overcome software bottlenecks, scale engineering teams, and deliver high-quality products faster. With over 25 years in software development, his background spans both early-stage ventures and tech giants like Uber and Included Health, where he led the technical integration of the JUMP Bikes acquisition, scaling the platform to 45k vehicles and over 2 million monthly trips. He's seen elite teams stall when outdated processes leave them too heads-down to course-correct. With lean, evidence-backed practices, he unlocks faster delivery and greater developer satisfaction, so velocity rises while burnout falls.SOCIAL MEDIA LINKS:Website:  https://www.cosmicteacups.com/LinkedIn: https://www.linkedin.com/in/thanosd/

This week on The Audit Podcast, we're continuing our Retired CAE Summer Series with Mike Jenkins, former VP of Internal Audit at Facebook, Gap, and Included Health, and former Director of Financial Audit at Google.   Since retiring, Mike has embraced a new chapter—as an artist. In this episode, he shares how creativity has always been a superpower for him, both in his art and throughout his audit career.   Mike reflects on what he's learned over the years, offers advice for today's audit professionals, and discusses what it really means to interact with the board and audit committee—sharing what those moments looked like in his own experience.   Be sure to connect with Mike on LinkedIn.   Also, be sure to follow us on our social media accounts on LinkedIn, Instagram, and TikTok.   Also be sure to sign up for The Audit Podcast newsletter and to check the full video interview on The Audit Podcast YouTube channel.   Timecodes:   1:36 – How a retired CAE is using ChatGPT 6:08 – Mike's secret weapon as a CAE 15:55 – Mike's three key lessons: Learn much more  21:04 - Learn to talk  25:56 - Learn to Date 31:25 – Building relationships with the audit committee 34:52 – Final thoughts   *   This podcast is brought to you by Greenskies Analytics, the services firm that helps auditors leap-frog up the analytics maturity model. Their approach for launching audit analytics programs with a series of proven quick-win analytics will guarantee the results worthy of the analytics hype.  Whether your audit team needs a data strategy, methodology, governance, literacy, or anything else related to audit and analytics, schedule time with Greenskies Analytics.  

Show Notes: Ami Parekh discusses the business model and services of Included Health, a company that provides personalized healthcare. Included Health partners with self-insured employers and health plans to improve the way working Americans and their families receive healthcare.  Included Health Services  About a third of Fortune, 100 companies, and 10 million Americans have access to Included Health's services. The company focuses on providing access answers and advocacy as people engage in the healthcare system. The company has nearly 3000 people, including 1000 clinicians across the country, including primary care doctors, specialists, nurse practitioners, and therapists. Additionally, hundreds of care advocates help patients understand the ins and outs of the healthcare system. Many patients come to Included Health because they can't get access to primary care and behavioral health, which can take one to two months across most of the country. The company aims to address this supply problem. Navigating the Healthcare System Ami talks about the role of Included Health in helping patients navigate the healthcare system, focusing on personalized and best-for-the-patient approach. She explains how it can help patients navigate their insurance and coverage options. She also covers the use of data and data science to match patients with the highest quality healthcare professionals for specific requirements, such as orthopedic surgeons or specialists. Ami emphasizes that Included Health are not plans or payers, but providers who work with a wide field of providers, and their job is to help patients achieve the best outcomes within the current healthcare system. Accessing Quality Data in Healthcare The conversation turns to the concept of quality data in healthcare, how it is crucial to consider the quality of care and the likelihood of repeat surgeries, and the issue of inappropriate prescribing behavior, such as the use of opiates and benzodiazepines, which can be addictive. Ami explains how Included Health accesses and uses data, and how collected sanctioned data can help determine if a provider is safe for family members to see. Ami emphasizes that data is never perfect, and in the worst case scenario, patients can consult with clinicians to find the right doctor. The data can help inform conversations about who to see, and Included Health offers support in finding publicly available data sources and the right practitioner. She highlights the need for better data and collaboration between healthcare providers and patients to improve patient outcomes and overall healthcare quality. Improving Healthcare Pricing and Cost Employers typically pay for Included Health as a layer on top of their health plan, as they want their employees to be healthy, productive, and engaged members of their workforce. They also want healthcare costs to remain low so that they can pay their employees a living wage and invest in other benefits. Healthcare is often the number two cost after supplies in America, and employers want their employees to be healthy, productive, and engaged. Included Health offers a way to give healthy days back to employees by reducing the number of days they are unable to be healthy due to mental or physical health reasons. This results in increased productivity, better work performance, and overall cost savings. There are two dimensions to using included health services: first-time care and saving time. First, employees get the right care the first time, which can lead to cost savings. Second, health plans are incentivized to offer support to their patient population, as they are paying for it. Third, Included Health helps find providers quickly, saving employees time and freeing them up to focus on the healing process and family. Furthermore, Included Health provides access to primary care doctors, which is crucial for long-term cost savings and better health. How Included Health Works Included Health has about 1500 clinicians available for virtual appointments, including behavioral health providers. The app allows users to schedule appointments within a week, ensuring choice and quick access to healthcare services. Technology has brought about broader trends in the industry, such as value-based care and making things easier to access. The cost of healthcare is increasing by seven to 10% year over year, making it unsustainable for the American population. Employers, who are often the purchasers of healthcare, are seeking better solutions to control healthcare costs. They are trying to do this through products and services, creating new networks, and focusing on wellness. The trend is driven by employers and the government, as well as insurance companies. Included Health fits into this trend by reducing total care costs and prioritizing the member experience. By being a one-stop shop for patients and members, employers can experiment with different services without disrupting the member experience. This allows them to work with the growing trend of cost-cutting and value-based care in the healthcare industry. Included Health's Clients and Pricing Structure  The pricing structure for the company is custom, client-by-client, and depends on the population being served. The company does not have a per-head pricing structure, but rather on a population level. Performance guarantees are part of the pricing model, which includes up-operation and delivery of savings.The company has started participating in shared savings models with CalPERS, which allows California employees and their dependents access to their services. Payers see the company as a provider for their members, and they believe that these models are helping them achieve better outcomes for patients. Included Health mostly focuses on larger enterprise and jumbo clients, with 33 of the Fortune 100 companies being clients. Smaller clients also receive good results from the company. The Role of AI in Healthcare Ami discusses the use of Telehealth in healthcare. She mentions her parents as an example of how they could do more virtually than they are today. Ami also discusses the role of AI in healthcare, stating that, by providing tools that can help healthcare workers it is a beneficial tool.  AI has been used in healthcare for therapy, diagnosis, and diagnosis, with 20% of conversations being healthcare-related. She is excited about the potential of AI in healthcare. Member-facing AI can answer basic health insurance questions and provide guidance on insurance deductibles and costs. Included Health ensures all of their AI services are supported by humans, whether on the clinical side or on the care team side, to ensure a human is available to the customer when needed.  Ami believes that AI will be a tool that supports the human workforce in healthcare, making their jobs easier and allowing them to do more for the members. Over the next year or two, AI will play a significant role in healthcare, with AI helping navigate systems, schedule calls, and provide better access to care for patients. Timestamps: 01:22 Included Health's Services and Impact 03:22: Navigating the Healthcare System  07:20: Challenges and Solutions in Healthcare Data  14:29: Employer and Health Plan Perspectives  21:33: Value-Based Care and Pricing Structure  27:21: Health Plan and TPA Relationships  32:41: Role of AI in Healthcare  Link:  https://includedhealth.com/   Unleashed is produced by Umbrex, which has a mission of connecting independent management consultants with one another, creating opportunities for members to meet, build relationships, and share lessons learned. Learn more at www.umbrex.com.

Ankoor Shah, VP of Clinical Excellence at Included Health, joins Kellogg MBA student Sonia Salunke to unpack how Included Health is redesigning the healthcare experience. They discuss what it takes to deliver truly personalized, all-in-one care - blending virtual, in-person, and AI-driven support. From building an integrated care model that centers patient experience to enabling value-based care, this episode explores what the future of connected, tech-enabled healthcare could look like. LinkedIn Timestamps: (1:58) Ankur's background and journey to working in healthcare  (8:11) Overview on the personalized healthcare experience at Included Health (14:20) Understanding Included Health's customers and business model  (20:36) Unpacking the member-first culture at Included Health (22:36) The technical capabilities that drive the experience (27:12) When to deliver care in-person vs virtual vs AI-based  (30:42) Metrics to demonstrate success to members and customers  (38:00) Rethinking the pharmacy experience (42:06) Rapid-fire Q&A  Visit our podcast page for more episodes on trends and innovation in healthcare and follow our socials so you never miss an update. 

ABOUT WADE CHAMBERSWade Chambers will be leading Engineering at Amplitude. Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Wade has over 25 years of engineering leadership experience, both advising companies and being hands-on in key leadership positions at companies such as Included Health, Twitter, TellApart, Proofpoint, Yahoo, and Opsware. He is a deep technical expert with a proven track record of scaling teams, leaders, market-defining technology innovations, and business growth. Build AI Voice Agents with ElevenLabsElevenLabs is the leading Voice AI platform for developers with thousands of ultra-realistic, human-like voices across 32 languages.Developers use ElevenLabs to build life-like, conversational AI voice agents to handle customer support queries, appointment scheduling, and even offer personalized 1-1 tutoring.Get started for free at elevenlabs.io/elc SHOW NOTES:Why empowering engineering teams to own their mission matters (3:16)Common traps that prevent eng leaders from empowering teams (5:15)Understanding the “why” behind ownership & systemizing individual ownership (7:09)Systems change for empowerment: Aligning company vision, outcomes, competencies & behaviors (9:48)How to bring someone from low ownership back to high ownership (13:49)Developing trust & having tough conversations around ownership (15:17)Nonobvious factors to that erode ownership over time (17:42)Empowering teams through meaningful missions, clear expectations, defining success, & ongoing check-ins (20:55)Identifying engineers w/ competencies & behaviors that align w/ your org's vision & goals (24:00)When having too much ownership becomes a problem (27:22)Wade's process for officially transferring ownership (28:47)Coaching and navigating conversations around ownership (32:01)Impactful questions to ask during the coaching / check in process (34:08)Closing gaps in leadership competencies & behaviors (37:27)Coaching leaders to align personal growth with org goals (39:25)Rapid fire questions (41:34)This episode wouldn't have been possible without the help of our incredible production team:Patrick Gallagher - Producer & Co-HostJerry Li - Co-HostNoah Olberding - Associate Producer, Audio & Video Editor https://www.linkedin.com/in/noah-olberding/Dan Overheim - Audio Engineer, Dan's also an avid 3D printer - https://www.bnd3d.com/Ellie Coggins Angus - Copywriter, Check out her other work at https://elliecoggins.com/about/

Send Everyday AI and Jordan a text messageGenAI is revolutionizing healthcare, driving innovation in patient outcomes, provider support, and operational efficiency. But with new technology come challenges: What hurdles stand in the way of adoption? We'll explore the transformative potential of GenAI, the real-world obstacles, and how it's redefining the future of medicine with William Horton, Staff Machine Learning Engineer at Included Health.Newsletter: Sign up for our free daily newsletterMore on this Episode: Episode PageJoin the discussion: Ask Jordan and William questions on AI in HealthcareUpcoming Episodes: Check out the upcoming Everyday AI Livestream lineupWebsite: YourEverydayAI.comEmail The Show: info@youreverydayai.comConnect with Jordan on LinkedInTopics Covered in This Episode:1. AI Usage in Healthcare2. Opportunities and Concerns of AI in Healthcare3. Future of Healthcare with AI4. Challenges in U.S. healthcare5. System Integration and Data InteroperabilityTimestamps:00:00 Google integrates Gemini AI into search functionality.04:04 Gemini 2.0 allows multimodal interactions, competitor.08:57 Gen AI advances in healthcare administration and care.11:05 HIPAA ensures data protection with BAAs.13:23 Reducing physician burnout by minimizing administrative tasks.18:37 Virtual triage by intelligent bots for symptoms.22:33 AI parallels self-driving cars: apprehensive adoption persists.25:54 Using AI for personal health data analysis.28:26 AI privacy concerns impact doctor-patient conversations.|31:24 AI, personal data, and healthcare integration trend.33:08 AI empowers patients, despite valid fears.Keywords:AI in healthcare, Jordan Wilson, youreverydayai.com, healthcare podcasts, AI tools in healthcare, audience engagement, ChatGPT, Claude, Gemini, AI medical diagnostics, AI in healthcare challenges, privacy concerns with AI, HIPAA compliance, virtual healthcare, wearable technology, AI and patient empowerment, AI and healthcare system improvement, physician shortages, telemedicine, AI-based triage, AI medical scribing, multimodal models in healthcare, data interoperability in healthcare. healthcare industry standards, FHIR, Google Gemini, OpenAI, William Horton, Included Health, machine learning in healthcare. Get more out of ChatGPT by learning our PPP method in this live, interactive and free training! Sign up now: https://youreverydayai.com/ppp-registration/

Join us for an in-depth conversation with Anant Gupta, SVP of Engineering and Data Science at Included Health, as we explore career progression in the tech industry. Discover the journey from senior engineering roles to leadership positions and the essential skills needed at each stage.  Anant shares practical analogies, valuable lessons from his LinkedIn and Uber experiences, and the importance of skill development over simply climbing the career ladder. Learn about the nuances of transitioning into management, finding fulfillment beyond traditional career paths, and navigating the complexities of career growth and happiness in tech.  Whether you are focusing on technical mastery or aspiring to lead teams, this episode offers indispensable advice for advancing your professional journey. Highlights: 01:30 Challenges in Career Progression 02:33 The Chef Analogy for Career Growth 03:45 Skills Beyond Engineering 05:22 Transitioning to Leadership Roles 07:00 The Importance of Coaching and Mentorship 09:04 Personal Career Reflections 13:10 Navigating Career Growth Decisions 14:00 Technical Excellence vs. Management Path 15:49 Finding Joy in Your Career Path 17:20 The Importance of Honing Your Craft 19:15 Understanding Career Progression 20:23 Focusing on Skills Over Titles 21:40 Reflecting on Career Choices Guest: Anant Gupta is the SVP of Engineering and Data Science at Included Health, leading technology initiatives to redefine healthcare. Anant believes in the transformative power of technology to fundamentally alter how we live and interact with the world around us. He oversees initiatives that harness AI, comprehensive data platforms, and consumer technology to make healthcare more predictive, personalized, and accessible—aligning with the company's vision of personalized, all-in-one healthcare. Before joining Included Health, Anant held significant roles at pre-IPO giants such as Uber and LinkedIn, managing large, multidisciplinary teams. His leadership is characterized by a commitment to leveraging technology for impactful solutions and a dedication to team development. By fostering a culture of collaboration and excellence, Anant consistently drives substantial innovations, reinforcing his commitment to transforming how we experience and benefit from advanced technology. LinkedIn: https://www.linkedin.com/in/anantgupta1/ ---- Thank you so much for checking out this episode of The Tech Trek. We would appreciate it if you would take a minute to rate and review us on your favorite podcast player. Want to learn more about us? Head over at https://www.elevano.com Have questions or want to cover specific topics with our future guests? Please message me at https://www.linkedin.com/in/amirbormand (Amir Bormand)

Way back in Season 1 of our Healthcare on the Rocks podcast, we talked with Josh Reimer, the Director of Channel Partnerships at Included Health, about many of the challenges of today's healthcare system.  Since then, Included Health has joined the Springbuk Activate Partner Marketplace, which enables Springbuk clients to see how they can improve care outcomes for members with complex specialty conditions. With the help of Included Health, employers with high-cost claimants can lower costs, provide better outcomes, and improve the satisfaction of their members. Listen, or perhaps re-listen, to this encore episode while Josh describes how Included Health leverages its data science and clinical expertise, along with a network of 4,000 leading nationwide experts, for a review of a diagnosis or treatment plan recommendation.  I hope you enjoy this special encore episode.Have feedback, questions, or suggestions for show ideas? Send them to us at podcast@springbuk.com. Please rate and review us on your favorite podcast platform, and share it with your friends and colleagues. We appreciate you and thank you for listening! Produced by David Pittman Theme music: "Overboard" by Stay Outside

Jeff Birkeland is the SVP of Product and Platform at Included Health, a company that aims to be the app on your phone that you first think of when you have a healthcare need.On this episode of CRAFTED., we explore why “the integration itself is the innovation.” Included Health has more than 2,000 employees across both technology and clinical care, and its services are used by many top companies and their employees. The goal: create an integrated experience that brings it all together… from insurance to diet to doctors to drugs and more… The disjointed nature of healthcare is something Jeff has experienced personally. Such as when he asked his surgeon about food: “ He told me directly like, ‘Hey, the dietician stuff is not my thing…' Our challenge at Included health is how do we make those connections?”To make those connections, Jeff relies on skills he learned before he got into product: He used to make documentaries. We'll hear how Jeff applies this power of narrative at Included Health and at Headspace, where he used to lead the consumer product team. Takeaways from this episode:Often, the “integration itself is the innovation.”Consider the “in-between” times: What is your user doing before and after they use your product? What should they do? Personalization: How small product details for you add up to a great product experienceGenAI: How to build and test new AI-powered experiencesSpeed matters: the quicker you make something, the more your user will want to do it (an old lesson from Google, that also applies at Included and many more things)Key Moments:(02:35) - “Like a movie” — How Jeff applies his storytelling skills to user experience (03:58) - Consider the “in-between moments” – What is your user doing before and after they use your app? And how Jeff applied this thinking at Headspace (05:42) - “The dietician stuff is not my thing,” said Jeff's surgeon. Included Health is trying to prevent its members from that sort of disjointed experience (08:12) - Lessons from leading the consumer product team at Headspace (11:10) - About Included Health and what is surprising Jeff about healthcare innovation (14:34) - Personalization: How Included Health is creating personalized experiences to serve members better (18:30) - AI and product development: experimenting with using AI to answer members' questions about their insurance coverage (21:49) - Evaluating the AI product and considering whether it's ready for a wider roll out (23:38) - Outro CRAFTED. is brought to you in partnership with Docker, which helps developers build, share, run and verify applications anywhere – without environment confirmation or management. More than 20 million developers worldwide use Docker's suite of development tools, services and automations to accelerate the delivery of secure applications. CRAFTED. is produced by Modern Product Minds, where CRAFTED. host Dan Blumberg and team can help you take a new product from zero to one... and beyond. We specialize in early stage product discovery, growth, and experimentation. Subscribe to CRAFTED., follow the show, and sign up for the newsletter

Heather Samarin and Vidya Dinamani sit down with Nupur Srivastava, COO of Included Health. From her beginnings at Alivecor to her decade-long tenure at Grand Rounds Health, Nupur has been a trailblazer in leveraging technology and empathy to revolutionize healthcare. Nupur dicsusses her innovative approach to enhancing patient outcomes, the importance of a user-centered business model, and the unique challenges of product management in the health tech industry. 

On this episode of the HealthLeaders podcast, Finance Editor Marie DeFreitas is joined by Chief Health Officer of Included Health, Dr. Ami Parekh, and Senior Vice President of Growth at Blue Shield of California, Tim Lieb. Blue Shield of California and Included Health are teaming up with CalPERS, an executive branch that manages pensions and health benefits for more than 1.5 million people. Tune in to see how the new partnership aims to improve quality care through virtual care, affordability and beyond.

Eric Weiner, Division VP for Labor & Trust, Public Sector, and Higher Education for Included Health and their interim director of behavioral health, Dr. Gareen Hamalian, joined the America's Work Force Union Podcast to discuss how Included Health is assisting unions and their members get the assistance they need during our Mental Health Awareness Month coverage. Greg Regan, President of the Transportation Trades Department, AFL-CIO, joined the America's Work Force Union Podcast to discuss the recent FAA Reauthorization bill that was passed by Congress. He also discussed the TTD's annual Executive Committee meeting and what the transportation industry can do to improve worker safety measures globally.

Erin and Carol explore the complexities of healthcare research with Nadyne Richmond, a healthcare design advisor with a background in big tech who pivoted to healthcare research a decade ago to tackle the pressing issues she saw in the system.Nadyne underscores the nuances of conducting user experience (UX) research within healthcare settings, unpacking the intersections of patients' lives, their health, financial well-being, and spiritual factors that can come with many diagnoses. She emphasizes the importance of being well-prepared to manage deep conversations, maintain objectivity while being viewed as human, and handle the delicacy of information with privacy and sensitivity.Nadyne shares practical advice on approaching sensitive research topics, providing control to participants, giving space for the research team, and even using diary studies for a more comprehensive understanding of patient experiences. Additionally, she talks about the intricacies involved when working with healthcare players, from insurance providers to medical staff, and how their differing incentives shape patient care.Episode Highlights03:56 - Transitioning from tech to healthcare research13:56 - Challenges when researching with medical professionals21:32 - Navigating Sensitive Topics when recruiting patients28:45 - Planning for legal requirements in user testing35:24 - Data protection in healthcare research41:11 - The unique rewards of healthcare researchAbout Our GuestNadyne Richmond is a user researcher and experience design leader with a track record spanning two decades. She has worked and led teams at places like IBM, Microsoft, Included Health, and Babylon. She started her career as an engineer, giving her a unique window in the challenges of creating products and services that are excel technically and meet the demands of customers and the business alike. Resources From NadyneCrucial Conversations bookAn Arm and a Leg PodcastInterviewing Users bookMore Healthcare Research ResourcesA researcher's guide to data privacy guidelinesDesigning experiences for healthcare companiesUX research strategies for building healthcare apps

Healthcare needs innovation to ensure personalized and accessible care for everyone. In this episode, Owen Tripp, Co-founder of Included Health, shares his journey from Silicon Valley to founding Included Health, driven by a passion for leveraging technology to transform healthcare. Owen's and his team's mission is to provide seamless virtual care services and navigation. He emphasizes the need for a member-focused approach in healthcare, where the platform simplifies access to personalized care, breaking away from fragmented systems. Owen delves into the challenges employers and health plans face in delivering integrated care experiences and highlights the importance of sustainability in healthcare innovation. Finally, Owen encourages healthcare leaders to persist in their efforts, emphasizing the significance of doing everything at scale. Tune in and learn how healthcare leaders like Owen are revolutionizing healthcare with a simple, unified experience that prioritizes individual well-being over administrative hurdles! Resources: Connect with and follow Owen Tripp on LinkedIn. Follow Included Health on LinkedIn and visit their website.

“People who engage with an Included clinician experienced an average of two additional healthy days per month,” Owen Tripp, CEO of Included Health, explains to Bloomberg Intelligence. Tripp joins BI analyst Jonathan Palmer for this episode of the Vanguards of Health Care podcast for a wide-ranging discussion on why “healthy days” are Included's North Star, the evolution of navigation and why over 30% of the Fortune 500 has contracted with the company. The conversation also covers Included's progress in leveraging its care-delivery franchise, work around identifying quality and how member-centric product design improves outcomes while creating value.See omnystudio.com/listener for privacy information.

About Owen Tripp:Owen Tripp is the Co-founder of Included Health, a groundbreaking integrated navigation and virtual care company reshaping the healthcare landscape. With a lifelong background in technology, Owen previously co-founded Reputation.com, a global leader in online reputation and privacy management, showcasing his prowess in dealing with large datasets to enhance trust and collaboration in online interactions.In 2012, Owen embarked on a mission to revolutionize the healthcare experience. Driven by the saddening fact that the internet has had a limited impact on healthcare, he identified an opportunity to leverage technology for positive change. Owen's journey reflects not only a technical challenge but also a commitment to making a substantial impact on individuals, including his family members, by redefining healthcare accessibility and experience.Things You'll Learn:It's unfortunate that the internet hasn't changed how we get healthcare.Let's use AI to the fullest. Solve tough diagnoses, be quick, and provide better care.At the end of the day, we're all patients, as well as caregivers for others.Invest in yourself by getting access to primary care that is integrated with mental health. Make that investment in yourself. Do it today.We aim for personalized care that can save lives and lower the time spent in the healthcare system.Resources:Connect with and follow Owen Tripp on LinkedIn.Follow Included Health on LinkedIn and visit their website.

"Healthcare is not simply a void which was just waiting for tech to fill in and solve all of its problems."In this podcast episode, Owen Tripp, Founder and CEO of Included Health, shares his thoughts on digital health. We discuss how the space has changed in the last decade and where he thinks we'll be in 10 years, if big tech can really change healthcare, if virtual care matters or more less than it did a few years ago, the troubling M&A of incumbents, and much, much more.Follow guest Owen Tripp on X.Learn more about Included Health.Follow host Halle Tecco on X.Visit the Heart of Healthcare website for episode recaps.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

What does it mean to live a truly healthy life for a long time? Our lifespan is increasing, but that also comes with a slew of complications and concerns--specifically if we don't take care of ourselves through proper diet, exercise, stress management, and then some. Coach Krysta is joined by Dugal Bain-Kim in this episode to dive into these questions and then some on all things aging and longevity. Dugal is the CEO and co-founder of Lifeforce, a company that is changing the healthcare space and what it means to live long and live well. Through its Lifeforce Diagnostic blood test plus Membership, the Lifeforce team measures 40+ biomarkers that drive your mental and physical health, then get you on the path to optimized health with the support of: biomarker testing every three months, expert clinical support, 1-on-1 health coaching, and hormone optimization. Dugal is an Australian-born technology and healthcare executive who has led organizations in finance, management consulting, and healthcare technology across three continents. Prior to founding Lifeforce, he was Vice President of Operational Excellence for Included Health, a national telehealth company serving over five million members across the United States. Dugal holds an MBA from the University of Cambridge and degrees in Finance, American History, and Political Science from the University of Queensland. In this epsiode, Krysta and Dugal discuss: - Why we should look at our aging process in our early 30s and 40s - The difference between living life for a long time and living a GOOD life for a long time - How Lifeforce defines the buzzword of longevity - Why Tony Robbins and Dr. Peter Diamandis joined forces with the likes of Dugal to create Lifeforce - The Lifeforce membership experience and the convenience of bringing your health to your home with at-home blood testing options - Why Lifeforce is compromised of a team of doctors and health coaches for its members - Transitioning our world from a reactive healthcare approach to a proactive healthcare approach Follow Krysta on her own personal journey with the Lifeforce in the coming weeks: ⁠⁠⁠@thekrystahuber⁠⁠⁠ ⁠⁠⁠@thefyx.officialpod⁠⁠⁠ ⁠⁠⁠@thefitnessfyx⁠⁠⁠ Prefer Your FYX with video? ⁠⁠⁠Check us out on Youtube⁠ Apply for 1:1 nutrition coaching with The Fitness FYX: ⁠CLICK HERE⁠ Follow Dugal and The Lifeforce team: @golifeforce Check out Lifeforce and its services for yourself by visiting: www.mylifeforce.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/thekrystahuber/message

Megan Marquardt-Ray is an Engineering Manager from Included Health. She leads a team of software engineers who build out mobile and web experiences that help people get to high quality healthcare. Before Included Health, she worked at an education startup, bloc, where she first stepped into a managing role. She and Brittany talk about what it means to be a part of a software community, how to draft career ladders, hiring and how to ensure your engineers are progressing. Show Notes: Included Health - Healthcare Navigation & Virtual Care (https://includedhealth.com/) Included Health Careers (https://includedhealth.com/careers/) Megan Marquardt-Ray on LinkedIn (https://www.linkedin.com/in/megan-marquardt/) Sponsored By: Honeybadger (https://www.honeybadger.io/) If you want to simplify your stack, and lower your bills, it's time to check out Honeybager. Honeybadger combines all of those services into one easy to use platform—it's everything you need to keep production healthy and your customers happy. Get started today in as little as 5 minutes at Honeybadger.io (https://www.honeybadger.io/) with plans starting at free! Ruby on Rails Security Audit by FastRuby.io (https://t.sidekickopen53.com/Ctc/V+23284/d14fnv04/JlF3pr47W8wLKSR6lZ3ntN189nkvXTcJBW5QXsfV81NG1FW3_88Fr6bjWTDW3B1mkg3mLkmMW1tdTcT341fQsW2H1NYz2JvmYtW11b5T18pQBWCW9791hr3p5gr4W351wrg1Fs8G2W1_C4w53HTBZmW1Qpqyp1TdNDtW98XnTt8dbPCNW6hJpqh2d045qV6DVYG2JP91FW1byP9Q6ds8wvW8DRSCP4D0QSWW7LTQCF2pkf3HVlCcNP7SqmwtW2Tq8qg8VZSzYW7HfY1Y5d997lVfM1q58SW3DCW7-0vpS1ZCGg_W52pslC41WdFHW4-t1y081DXZQVpbGsT8Rq6dRW5xHGhQ25M3bfW4BP6kt5H7S4VW5TpgWw4jwM5Qf2h9tkz04) The cost of a vulnerable code isn't just potential attackers—it's insurance hike rates, reputation damage, potential lawsuits, among other costly consequences. With FastRuby's new service, the Ruby on Rails Security Audit, your application's code, infrastructure and dependencies will get a full examination. In addition, you will get a comprehensive breakdown of actionable recommendations that will save your development team hours of investigative work. Protect your digital asset. Go to fastruby.io/security-audit (https://t.sidekickopen53.com/Ctc/V+23284/d14fnv04/JlF3pr47W8wLKSR6lZ3ntN189nkvXTcJBW5QXsfV81NG1FW3_88Fr6bjWTDW3B1mkg3mLkmMW1tdTcT341fQsW2H1NYz2JvmYtW11b5T18pQBWCW9791hr3p5gr4W351wrg1Fs8G2W1_C4w53HTBZmW1Qpqyp1TdNDtW98XnTt8dbPCNW6hJpqh2d045qV6DVYG2JP91FW1byP9Q6ds8wvW8DRSCP4D0QSWW7LTQCF2pkf3HVlCcNP7SqmwtW2Tq8qg8VZSzYW7HfY1Y5d997lVfM1q58SW3DCW7-0vpS1ZCGg_W52pslC41WdFHW4-t1y081DXZQVpbGsT8Rq6dRW5xHGhQ25M3bfW4BP6kt5H7S4VW5TpgWw4jwM5Qf2h9tkz04)

Get an insider, honest perspective from Nupur Srivastava as she shares how she went from being a Senior Product Manager to Chief Product Officer all in one organization. Learn how you can use confidence, empathy, and flexibility to be successful in your career and to have an impact wherever you work.

Season 3 is a wrap - time for a hiatus replay! Season 2 will be on tap, and with so many great conversations, how could I pass up putting them out there again?Have a safe, enjoyable spring and summer. Season 4 rolls out on September 12, 2023.******Please note the views and opinions expressed in this program are those of myself and my guests, and do not necessarily reflect on the views or positions of any entities they may or may not represent.* * * * *F*ck The Rules Podcast is available on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, iheart radio, Listen Notes, Pandora, Stitcher, Spotify and TuneIn/Alexa - and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, Inclusive Therapists, TherapyDen, Included Health or Monarch Therapy Directory for the nearest health professional.*****Susan Roggendorf is a Licensed Clinical Professional Counselor in Illinois and a Licensed Mental Health Counselor in Iowa.In addition to hosting and producing her podcast, F*ck The Rules, she's running a private practice as an independent provider full-time. Susan is busy assisting First Responders, Law Enforcement Officers, and hospital ER/ICU staff as well as members of the LGBTQIA+ community in their mental health wellness journey.Susan is a National Certified Counselor through the NBCC as well as an Emergency Responder & Public Safety Certified Clinician through NERPSC.Support the showWant more sweary goodness? There's now the availability of Premium Subscription for $3 a month to listen to Q&A sessions as well as extra episodes only available to subscribers! Click the "Subscribe" button or "Support The Show" link and find out more info.F*ck The Rules Podcast is produced by Evil Bambina Productions, LLC. You can find our podcast on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, Spotify and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, your insurance provider or an online therapist directory for the nearest mental health professional.*****Susan Roggendorf is a Licensed Clinical Professional Counselor in Illinois and a Licensed Mental Health Counselor in Iowa. In addition to hosting and producing her podcast, she's running a private practice as an independent provider full-time. Susan is a National Certified Counselor through the NBCC as well as an Emergency Responder & Public Safety Certified Clinician through NERPSC. When she's not busy with all those things, Susan is usually busy annoying her adult children or gardening.

 My guest, Don McCasland, LCSW-CCTP, owner and therapist of Warrior Elder Counseling, is back to discuss processing trauma. We also discuss many things about humans and trauma, how it affects some persons, how other folx manage to tackle their symptoms, and how others continue in their struggle.PLEASE NOTE: We do discuss many trauma related issues and topics, including war trauma as well as the Club Q shooting that happened in Colorado Springs, CO in November 2022.To find Don:Website - https://www.warrioreldercounseling.comInstagram - https://www.instagram.com/Facebook - https://www.facebook.com/Close Encounters In Warhttps://closeencountersinwar.org*****Please note the views and opinions expressed in this program are those of myself and my guests, and do not necessarily reflect on the views or positions of any entities they may or may not represent.* * * * *F*ck The Rules Podcast is available on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, iheart radio, Listen Notes, Pandora, Stitcher, Spotify and TuneIn/Alexa - and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, Inclusive Therapists, TherapyDen, Included Health or Monarch Therapy Directory for the nearest health professional.*****Susan Roggendorf is a Licensed Clinical Professional Counselor in Illinois and a Licensed Mental Health Counselor in Iowa.In addition to hosting and producing her podcast, F*ck The Rules, she's running a private practice as an independent provider full-time. Susan is busy assisting First Responders, Law Enforcement Officers, and hospital ER/ICU staff as well as members of the LGBTQIA+ community in their mental health wellness journey.Susan is a National Certified Counselor through the NBCC as well as an Emergency Responder & Public Safety Certified Clinician through NERPSC.Support the showWant more sweary goodness? There's now the availability of Premium Subscription for $3 a month to listen to Q&A sessions as well as extra episodes only available to subscribers! Click the "Subscribe" button or "Support The Show" link and find out more info.F*ck The Rules Podcast is produced by Evil Bambina Productions, LLC. You can find our podcast on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, Spotify and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, your insurance provider or an online therapist directory for the nearest mental health professional.*****Susan Roggendorf is a Licensed Clinical Professional Counselor in Illinois and a Licensed Mental Health Counselor in Iowa. In addition to hosting and producing her podcast, she's running a private practice as an independent provider full-time. Susan is a National Certified Counselor through the NBCC as well as an Emergency Responder & Public Safety Certified Clinician through NERPSC. When she's not busy with all those things, Susan is usually busy annoying her adult children or gardening.

My guest, Kristie Fuller, is a Licensed Mental Health Counselor in Florida. I found her account on Instagram, and it was sweary love at first read of her material she was posting. Kristie is putting herself out there to be her authentic self as a therapist. This means going against what most of us were taught in grad school of doing it old school with suit and tie.Kristie and I discuss our experiences in bringing authenticity to our careers and our clients. And let the F-bombs fly!********Kristie Fuller is a practicing LMHC via telehealth for clients in Florida, by being her sweary genuine self: " I help people who are intimidated by stuffy, bored, tired, and traditional style therapy. It's just fuckin' therapy, right? Why can't it be more direct, more brash, real, down to earth, and genuine without all the bullshit?I specialize in working with adults who are ready to deepen their awareness of their internal landscape, so that they can understand who they are, what they are thinking and feeling, and how those interact to create behaviors.My practice is welcoming to everyone looking for someone who is dedicated to creating an enviroment that is inclusive, diverse, LGBT friendly, sex-positive and neurodivergent-affirming.  My clients enjoy working with me because I create a safe space for them to be truly their authentic self. "You can find Kristie here:Website  https://www.swearytherapy.com/ Instagram  https://www.instagram.com/swearytherapy/Podcast - "If The Couch Could Speak" https://www.swearytherapy.com/podcast.html******Please note the views and opinions expressed in this program are those of myself and my guests, and do not necessarily reflect on the views or positions of any entities they may or may not represent.* * * * *F*ck The Rules Podcast is available on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, iheart radio, Listen Notes, Pandora, Stitcher, Spotify and TuneIn/Alexa - and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, Inclusive Therapists, TherapyDen, Included Health or Monarch TSupport the showWant more sweary goodness? There's now the availability of Premium Subscription for $3 a month to listen to Q&A sessions as well as extra episodes only available to subscribers! Click the "Subscribe" button or "Support The Show" link and find out more info.F*ck The Rules Podcast is produced by Evil Bambina Productions, LLC. You can find our podcast on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, Spotify and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, your insurance provider or an online therapist directory for the nearest mental health professional.*****Susan Roggendorf is a Licensed Clinical Professional Counselor in Illinois and a Licensed Mental Health Counselor in Iowa. In addition to hosting and producing her podcast, she's running a private practice as an independent provider full-time. Susan is a National Certified Counselor through the NBCC as well as an Emergency Responder & Public Safety Certified Clinician through NERPSC. When she's not busy with all those things, Susan is usually busy annoying her adult children or gardening.

Howie and Harlan are joined by Ami Parekh, chief health officer of Included Health, which provides virtual care and data-driven guidance on finding the right doctor. Harlan reviews new research on alternatives to statins; Howie looks at the effect of mandated sick leave for screening tests like mammographs and colonoscopies.  Links: ”Bempedoic Acid and Cardiovascular Outcomes in Statin-Intolerant Patients” “Side Effect Patterns in a Crossover Trial of Statin, Placebo, and No Treatment” “Prevalence of statin intolerance: a meta-analysis”  “Effect of statin therapy on muscle symptoms: an individual participant data meta-analysis of large-scale, randomised, double-blind trials” Included Health “Grand Rounds Health and Doctor On Demand Acquires Included Health” “Cancer Screening after the Adoption of Paid-Sick-Leave Mandates” Learn more about the MBA for Executives program at Yale SOM. Email Howie and Harlan comments or questions.

Howie and Harlan are joined by Ami Parekh, chief health officer of Included Health, which provides virtual care and data-driven guidance on finding the right doctor. Harlan reviews new research on alternatives to statins; Howie looks at the effect of mandated sick leave for screening tests like mammographs and colonoscopies.  Links: ”Bempedoic Acid and Cardiovascular Outcomes in Statin-Intolerant Patients” “Side Effect Patterns in a Crossover Trial of Statin, Placebo, and No Treatment” “Prevalence of statin intolerance: a meta-analysis”  “Effect of statin therapy on muscle symptoms: an individual participant data meta-analysis of large-scale, randomised, double-blind trials” Included Health “Grand Rounds Health and Doctor On Demand Acquires Included Health” “Cancer Screening after the Adoption of Paid-Sick-Leave Mandates” Learn more about the MBA for Executives program at Yale SOM. Email Howie and Harlan comments or questions.

Music.For most persons it is all through their lives, celebrations, losses, just living. It reminds us of events, places, people, history, and who we are as individuals.I was lucky to grab my friend, Derek Fortin, former lead singer for The Dawn (among his other participation in several bands), to discuss how he sees music in his life while also being an RN and now a director in the medical world. And we also get into how music moves other humans, how it can express things we think, feel or live but we're unable to put it into what we feel are the right words.One of my favorite lyrics is from one of the songs by Paul Simon: My life's so common it disappearsAnd sometimes even musicCannot substitute for tears- Cool, Cool River, album: The Rhythm of the Saints - released 1990Music is a powerful medium to evoke serious emotions of joy, resignation, anger, love and/or sadness. And understanding what another human is living, connecting us to one another.******Please note the views and opinions expressed in this program are those of myself and my guests, and do not necessarily reflect on the views or positions of any entities they may or may not represent.* * * * *F*ck The Rules Podcast is available on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, iheart radio, Listen Notes, Pandora, Stitcher, Spotify and TuneIn/Alexa - and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, Inclusive Therapists, TherapyDen, Included Health or Monarch Therapy Directory for the nearest health professional.*****Susan Roggendorf is a Licensed Clinical Professional Counselor in Illinois and a Licensed Mental Health Counselor in Iowa.In addition to hosting and producing her podcast, F*ck The Rules, she's running a private practice as an independent provider full-time. Susan is busy assisting First Responders, Law Enforcement Officers, and hospital ER/ICU staff as well as members of the LGBTQIA+ community in their mental health wellness journey.Susan is a National Certified Counselor through the NBCC as well as an Emergency Responder & Public Safety Certified Clinician through NERPSC.Support the showWant more sweary goodness? There's now the availability of Premium Subscription for $3 a month to listen to Q&A sessions as well as extra episodes only available to subscribers! Click the "Subscribe" button or "Support The Show" link and find out more info.F*ck The Rules Podcast is produced by Evil Bambina Productions, LLC. You can find our podcast on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, Spotify and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, your insurance provider or an online therapist directory for the nearest mental health professional.*****Susan Roggendorf is a Licensed Clinical Professional Counselor in Illinois and a Licensed Mental Health Counselor in Iowa. In addition to hosting and producing her podcast, she's running a private practice as an independent provider full-time. Susan is a National Certified Counselor through the NBCC as well as an Emergency Responder & Public Safety Certified Clinician through NERPSC. When she's not busy with all those things, Susan is usually busy annoying her adult children or gardening.

My guest, and friend, Crystal Bessler and I hit the ground running in this episode. We cover inherited expectations from multiple sources, what obligations creates for some persons, what does it mean to take personal responsibility and owning our own shit, and what it does when you have the support of others while kicking your life into gear.*PLEASE NOTE: there is brief discussion of sexual assault in this episode.* * * *Crystal Besseler, BSN R N, works in Behavioral Health with children through geriatric populations, as well as having experience with Crisis/Emergency Behavioral Health, Drug and Alcohol Detox/Addiction Recovery, and Corrections populations. Crystal is also a qualified Sexual Assault Nurse Examiner. She's currently working in the ever expanding field of medical health technology as a digital health nurse, taking care of hospital patients in their own homes.******Please note the views and opinions expressed in this program are those of myself and my guests, and do not necessarily reflect on the views or positions of any entities they may or may not represent.* * * * *F*ck The Rules Podcast is available on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, iheart radio, Listen Notes, Pandora, Stitcher, Spotify and TuneIn/Alexa - and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, Inclusive Therapists, TherapyDen, Included Health or Monarch Therapy Directory for the nearest health professional.*****Susan Roggendorf is a Licensed Clinical Professional Counselor in Illinois and a Licensed Mental Health Counselor in Iowa.In addition to hosting and producing her podcast, F*ck The Rules, she's running a private practice as an independent provider full-time. Susan is busy assisting First Responders, Law Enforcement Officers, and hospital ER/ICU staff as well as members of the LGBTQIA+ community in their mental health wellness journey.Susan is a National Certified Counselor through the NBCC as well as an Emergency Responder & Public Safety Certified Clinician through NERPSC.Support the showWant more sweary goodness? There's now the availability of Premium Subscription for $3 a month to listen to Q&A sessions as well as extra episodes only available to subscribers! Click the "Subscribe" button or "Support The Show" link and find out more info.F*ck The Rules Podcast is produced by Evil Bambina Productions, LLC. You can find our podcast on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, Spotify and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, your insurance provider or an online therapist directory for the nearest mental health professional.*****Susan Roggendorf is a Licensed Clinical Professional Counselor in Illinois and a Licensed Mental Health Counselor in Iowa. In addition to hosting and producing her podcast, she's running a private practice as an independent provider full-time. Susan is a National Certified Counselor through the NBCC as well as an Emergency Responder & Public Safety Certified Clinician through NERPSC. When she's not busy with all those things, Susan is usually busy annoying her adult children or gardening.

Subscriber-only episodeMy guest, Steven Kmiec, PhD, is back for part two of the discussion regarding science behind glass and honey. So much of what we discuss comes from passion to know more about how things work, what happens if we try to change it, and what do we learn when it doesn't work out. Much like how we as humans move through our lives, society, cultures, and how we negotiate our way in and out of relationships. Which path do we take? How passionate are we about what we want? Will it work out?******Please note the views and opinions expressed in this program are those of myself and my guests, and do not necessarily reflect on the views or positions of any entities they may or may not represent.* * * * *F*ck The Rules Podcast is available on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, iheart radio, Listen Notes, Pandora, Stitcher, Spotify and TuneIn/Alexa - and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, Inclusive Therapists, TherapyDen, Included Health or Monarch Therapy Directory for the nearest health professional.*****Susan Roggendorf is a Licensed Clinical Professional Counselor in Illinois and a Licensed Mental Health Counselor in Iowa.In addition to hosting and producing her podcast, F*ck The Rules, she's running a private practice as an independent provider full-time. Susan is busy assisting First Responders, Law Enforcement Officers, and hospital ER/ICU staff as well as members of the LGBTQIA+ community in their mental health wellness journey.Susan is a National Certified Counselor through the NBCC as well as an Emergency Responder & Public Safety Certified Clinician through NERPSC.https://www.nerpsc.com/aboutWant more sweary goodness? There's now the availability of Premium Subscription for $3 a month to listen to Q&A sessions as well as extra episodes only available to subscribers! Click the "Subscribe" button or "Support The Show" link and find out more info.F*ck The Rules Podcast is produced by Evil Bambina Productions, LLC. You can find our podcast on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, Spotify and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, your insurance provider or an online therapist directory for the nearest mental health professional.*****Susan Roggendorf is a Licensed Clinical Professional Counselor in Illinois and a Licensed Mental Health Counselor in Iowa. In addition to hosting and producing her podcast, she's running a private practice as an independent provider full-time. Susan is a National Certified Counselor through the NBCC as well as an Emergency Responder & Public Safety Certified Clinician through NERPSC. When she's not busy with all those things, Susan is usually busy annoying her adult children or gardening.

Subscriber-only episodeThe pandemic kicked off all sorts of society changes. One of the many shifts was about people examining what the fuck were they doing with their time, their efforts, their energy. Then came along what media called The Great Resignation - and it was not all that great. What it did show was that many persons attempted to find their passion and make it work for them in their lives in various forms.This episode, one of my favorite people returns, Steven Kmiec, PhD. He speaks to finding his passion for how the world works through science and through that science, finding his passion for art in glass blowing.******Please note the views and opinions expressed in this program are those of myself and my guests, and do not necessarily reflect on the views or positions of any entities they may or may not represent.* * * * *F*ck The Rules Podcast is available on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, iheart radio, Listen Notes, Pandora, Stitcher, Spotify and TuneIn/Alexa - and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, Inclusive Therapists, TherapyDen, Included Health or Monarch Therapy Directory for the nearest health professional.*****Susan Roggendorf is a Licensed Clinical Professional Counselor in Illinois and a Licensed Mental Health Counselor in Iowa.In addition to hosting and producing her podcast, F*ck The Rules, she's running a private practice as an independent provider full-time. Susan is busy assisting First Responders, Law Enforcement Officers, and hospital ER/ICU staff as well as members of the LGBTQIA+ community in their mental health wellness journey.Susan is a National Certified Counselor through the NBCC as well as an Emergency Responder & Public Safety Certified Clinician through NERPSC.Want more sweary goodness? There's now the availability of Premium Subscription for $3 a month to listen to Q&A sessions as well as extra episodes only available to subscribers! Click the "Subscribe" button or "Support The Show" link and find out more info.F*ck The Rules Podcast is produced by Evil Bambina Productions, LLC. You can find our podcast on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, Spotify and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, your insurance provider or an online therapist directory for the nearest mental health professional.*****Susan Roggendorf is a Licensed Clinical Professional Counselor in Illinois and a Licensed Mental Health Counselor in Iowa. In addition to hosting and producing her podcast, she's running a private practice as an independent provider full-time. Susan is a National Certified Counselor through the NBCC as well as an Emergency Responder & Public Safety Certified Clinician through NERPSC. When she's not busy with all those things, Susan is usually busy annoying her adult children or gardening.

Anitwork, wtf is that? Well, it means multiple things to various persons and groups. I've got someone working in that area, Meg Kelly, to discuss her work there. And, yeah THAT awesome Meg from previous episodes and her own podcast Mental Status.We discuss what that term means, how it is applied to various populations, but what it means especially with mental health professionals.****Megan Kelly, MA LMHCIs a polyamory therapist, counseling for burnout in therapists, and EMDR therapy in Fort Wayne, Indianapolis, Bloomington, and virtually across the state of Florida. She's  working to deconstruct what it means to be a therapist in today's world. You can find more about Megan and that work over here:https://www.instagram.com/antiworktherapist******Please note the views and opinions expressed in this program are those of myself and my guests, and do not necessarily reflect on the views or positions of any entities they may or may not represent.* * * * *F*ck The Rules Podcast is available on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, iheart radio, Listen Notes, Pandora, Stitcher, Spotify and TuneIn/Alexa - and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, Inclusive Therapists, TherapyDen, Included Health or Monarch Therapy Directory for the nearest health professional.*****Susan Roggendorf is a Licensed Clinical Professional Counselor in Illinois and a Licensed Mental Health Counselor in Iowa.In addition to hosting and producing her podcast, F*ck The Rules, she's running a private practice as an independent provider full-time. Susan is busy assisting First Responders, Law Enforcement Officers, and hospital ER/ICU staff as well as members of the LGBTQIA+ community in their mental health wellness journey.Susan is a National Certified Counselor through the NBCC as well as an Emergency Responder & Public Safety Certified Clinician through NERPSC.Support the showWant more sweary goodness? There's now the availability of Premium Subscription for $3 a month to listen to Q&A sessions as well as extra episodes only available to subscribers! Click the "Subscribe" button or "Support The Show" link and find out more info.F*ck The Rules Podcast is produced by Evil Bambina Productions, LLC. You can find our podcast on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, Spotify and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, your insurance provider or an online therapist directory for the nearest mental health professional.*****Susan Roggendorf is a Licensed Clinical Professional Counselor in Illinois and a Licensed Mental Health Counselor in Iowa. In addition to hosting and producing her podcast, she's running a private practice as an independent provider full-time. Susan is a National Certified Counselor through the NBCC as well as an Emergency Responder & Public Safety Certified Clinician through NERPSC. When she's not busy with all those things, Susan is usually busy annoying her adult children or gardening.

Next Steps Forward host Chris Meek is excited to welcome Dr. Nikole Benders-Hadi to the program to discuss timely topics surrounding wellness, such as how to reduce the stigma around mental health, how to improve mental health care access and address current inequalities that exist in mental health treatment. Dr. Benders-Hadi is a board certified psychiatrist and Medical Director of Behavioral Health at Included Health, a leading virtual care and healthcare navigation company. She is particularly focused on women's mental health and mental health education so that more individuals understand how they too can access the mental health care they want and need. During her appearance, Dr. Benders-Hadi will provide the audience with an inside look into her approach for dealing with everyday stress, how to find the right hobbies to maintain physical and mental health, the benefits and current state of virtual healthcare and actions that can be taken to further create equality across all spectrums of mental health care.

Next Steps Forward host Chris Meek is excited to welcome Dr. Nikole Benders-Hadi to the program to discuss timely topics surrounding wellness, such as how to reduce the stigma around mental health, how to improve mental health care access and address current inequalities that exist in mental health treatment. Dr. Benders-Hadi is a board certified psychiatrist and Medical Director of Behavioral Health at Included Health, a leading virtual care and healthcare navigation company. She is particularly focused on women's mental health and mental health education so that more individuals understand how they too can access the mental health care they want and need. During her appearance, Dr. Benders-Hadi will provide the audience with an inside look into her approach for dealing with everyday stress, how to find the right hobbies to maintain physical and mental health, the benefits and current state of virtual healthcare and actions that can be taken to further create equality across all spectrums of mental health care.

Subscriber-only episodeThere seems to be little discussion about living internationally, adjusting to life there whether for a month or for years, what does that do for your mental health, and what the fuck happens when it's about adjusting to living back in your home country.Caroline Anderson, my guest and also my cousin, talks with me about living and working in Japan, I share my experiences after only a month away in Germany, and our experiences adjusting back to life in the US.*Trigger Warning: discussion includes anxiety, depression, and panic symptoms.***Caroline, in her words, "I'm a married cat lady, who had a crazy idea to live in Japan for almost a decade. I went from midwestern suburbs to a tiny apartment in a city before Google translate. Yet somehow I made it work."****Please note the views and opinions expressed in this program are those of myself and my guests, and do not necessarily reflect on the views or positions of any entities they may or may not represent.* * * * *F*ck The Rules Podcast is available on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, iheart radio, Listen Notes, Pandora, Stitcher, Spotify and TuneIn/Alexa - and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, Inclusive Therapists, TherapyDen, Included Health or Monarch Therapy Directory for the nearest health professional. *****Susan Roggendorf is a Licensed Clinical Professional Counselor in Illinois and a Licensed Mental Health Counselor in Iowa. In addition to hosting and producing her podcast, F*ck The Rules, she's running a private practice as an independent provider full-time. Susan is busy assisting First Responders, Law Enforcement Officers, and hospital ER/ICU staff as well as members of the LGBTQIA+ community in their mental health wellness journey.Susan is a National Certified Counselor through the NBCC as well as an Emergency Responder & Public Safety Certified Clinician through NERPSC.https://www.nerpsc.com/about/Want more sweary goodness? There's now the availability of Premium Subscription for $3 a month to listen to Q&A sessions as well as extra episodes only available to subscribers! Click the "Subscribe" button or "Support The Show" link and find out more info.F*ck The Rules Podcast is produced by Evil Bambina Productions, LLC. You can find our podcast on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, Spotify and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, your insurance provider or an online therapist directory for the nearest mental health professional.*****Susan Roggendorf is a Licensed Clinical Professional Counselor in Illinois and a Licensed Mental Health Counselor in Iowa. In addition to hosting and producing her podcast, she's running a private practice as an independent provider full-time. Susan is a National Certified Counselor through the NBCC as well as an Emergency Responder & Public Safety Certified Clinician through NERPSC. When she's not busy with all those things, Susan is usually busy annoying her adult children or gardening.

My friend and guest, Gary Hogener joins me in this episode to discuss all his experiences he's had to date: veteran, law enforcement officer, educator, security consultant, security guard. I'm grateful for Gary agreeing to join me.*Trigger Warning: discussion includes combat experiences, suicide, and PTSD symptoms.Resources for support:ResponderStronghttps://responderstrong.org/All Clear Foundationhttps://allclearfoundation.org/CopLinehttps://www.copline.org/NVFChttps://www.nvfc.org/Peer Support through IRel8www.irel8.org/Veteran Crisis Linehttps://www.veteranscrisisline.net/Sebastian Younger documentary:https://en.wikipedia.org/wiki/Restrepo_(film)*****Please note the views and opinions expressed in this program are those of myself and my guests, and do not necessarily reflect on the views or positions of any entities they may or may not represent.* * * * *F*ck The Rules Podcast is available on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, iheart radio, Listen Notes, Pandora, Stitcher, Spotify and TuneIn/Alexa - and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, Inclusive Therapists, TherapyDen, Included Health or Monarch Therapy Directory for the nearest health professional. *****Susan Roggendorf is a Licensed Clinical Professional Counselor in Illinois and a Licensed Mental Health Counselor in Iowa. In addition to hosting and producing her podcast, F*ck The Rules, she's running a private practice as an independent provider full-time. Susan is busy assisting First Responders, Law Enforcement Officers, and hospital ER/ICU staff as well as members of the LGBTQIA+ community in their mental health wellness journey.Susan is a NationSupport the showWant more sweary goodness? There's now the availability of Premium Subscription for $3 a month to listen to Q&A sessions as well as extra episodes only available to subscribers! Click the "Subscribe" button or "Support The Show" link and find out more info.F*ck The Rules Podcast is produced by Evil Bambina Productions, LLC. You can find our podcast on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, Spotify and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, your insurance provider or an online therapist directory for the nearest mental health professional.*****Susan Roggendorf is a Licensed Clinical Professional Counselor in Illinois and a Licensed Mental Health Counselor in Iowa. In addition to hosting and producing her podcast, she's running a private practice as an independent provider full-time. Susan is a National Certified Counselor through the NBCC as well as an Emergency Responder & Public Safety Certified Clinician through NERPSC. When she's not busy with all those things, Susan is usually busy annoying her adult children or gardening.

Here we go! No. 1 Child, Seneca Bulington and I kick off the season about how do you find a therapist? What obstacles get in the way of going into therapy, even if you've got insurance?We discuss what it looks like in finding connection with a therapist, and that it's not always the first one you meet that is a good fit.We also chat about what everyone seems to have been talking about in the past few months, Jonah Hill's "Stutz." If you haven't seen it, this is your SPOILER ALERT for that documentary as Seneca and I discuss what it meant to both of us, the ethics of filming your therapist or participating in your client's documentary project. What we thought about the information presented by Phil Stutz and Jonah Hill. And what was it like to hear Jonah and Phil express their love for one another in that documentary. It was a good discussion, and one that sent me back to review the documentary again as well as chat about it with some friends and colleagues including my OG CSU crew member, Dan Scritchfield.It also led Seneca and I to briefly discuss family of origin and those issues that come from being raised by flawed humans.*****Please note the views and opinions expressed in this program are those of myself and my guests, and do not necessarily reflect on the views or positions of any entities they may or may not represent.* * * * *F*ck The Rules Podcast is available on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, iheart radio, Listen Notes, Pandora, Stitcher, Spotify and TuneIn/Alexa - and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, Inclusive Therapists, TherapyDen, Included Health or Monarch Therapy Directory for the nearest health professional. Support the showWant more sweary goodness? There's now the availability of Premium Subscription for $3 a month to listen to Q&A sessions as well as extra episodes only available to subscribers! Click the "Subscribe" button or "Support The Show" link and find out more info.F*ck The Rules Podcast is produced by Evil Bambina Productions, LLC. You can find our podcast on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, Spotify and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, your insurance provider or an online therapist directory for the nearest mental health professional.*****Susan Roggendorf is a Licensed Clinical Professional Counselor in Illinois and a Licensed Mental Health Counselor in Iowa. In addition to hosting and producing her podcast, she's running a private practice as an independent provider full-time. Susan is a National Certified Counselor through the NBCC as well as an Emergency Responder & Public Safety Certified Clinician through NERPSC. When she's not busy with all those things, Susan is usually busy annoying her adult children or gardening.

We're off to a bit of a rough start, but Season 3 is underway starting next week, January 10th!So much to look forward to with some returning guests, new guests and topics which always connects to mental health...of course, including how they said fuck the rules to do what they do.*****Please note the views and opinions expressed in this program are those of myself and my guests, and do not necessarily reflect on the views or positions of any entities they may or may not represent. * * * * * F*ck The Rules Podcast is available on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, iheart radio, Listen Notes, Pandora, Stitcher, Spotify and TuneIn/Alexa - and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, Inclusive Therapists, TherapyDen, Included Health or Monarch Therapy Directory for the nearest health professional.

Let's wrap up this year with *the* most downloaded episode, my colleague and friend, John Wiesch.Originally broadcast on 05/22/2022:Please join me with my friend, and guest, Rev. John Wiesch. Yes, it's true, that's not a typo. He's an ordained minister. But hooboy, hold on to your hats. He brings the hardcore swearing with him in this episode...this is *not* for the faint of heart. It's a wild ride for the season finale!*NOTE: possible triggers warning with discussion of trauma*****F*ck The Rules Podcast is available on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, iheart radio, Listen Notes, Pandora, Stitcher, Spotify and TuneIn/Alexa - and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, Inclusive Therapists, TherapyDen, Included Health or Monarch Therapy Directory for the nearest health professional.

Originally broadcast on 05/17/2022:Uber fabulous Amy Gimmy, my guest for Episode 16, brings info about her career as a licensed massage therapist, the challenges and the benefits of being her own boss, and owning her own practice.*Notice: possible trigger warning due to sexual harassment discussion*****F*ck The Rules Podcast is available on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, iheart radio, Listen Notes, Pandora, Stitcher, Spotify and TuneIn/Alexa - and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, Inclusive Therapists, TherapyDen, Included Health or Monarch Therapy Directory for the nearest health professional.

Originally broadcast on 05/09/2022:It's that time of year. Graduation ceremonies for many persons. But what is the meaning of education now? What does it bring to graduates? What other options should be considered?Join me and my guest, Steven Kmiec, as we tease it apart and chat about it.*To clarify: in most states a person is not required to be licensed or certified to present themselves as a life coach, or need either one to receive a business license as a life coach. However, plenty of persons have put themselves through training/certification to be ethical life coaches.*****F*ck The Rules Podcast is available on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, iheart radio, Listen Notes, Pandora, Stitcher, Spotify and TuneIn/Alexa - and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, Inclusive Therapists, TherapyDen, Included Health or Monarch Therapy Directory for the nearest health professional.

Originally broadcast on 05/03/2022:Guest Brandon Kutmas, MS, LCPC, LMHC, and Chief Executive Officer of Quad City Behavioral Health Associates talks with me about saying fvck the bullshit of agency being the only available source of experience/hours for licensing, how civilians can be great therapists for vets and First Responders, and how antiwork is a viable business model.*****F*ck The Rules Podcast is available on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, iheart radio, Listen Notes, Pandora, Stitcher, Spotify and TuneIn/Alexa - and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, Inclusive Therapists, TherapyDen, Included Health or Monarch Therapy Directory for the nearest health professional.

Holiday Hiatus Episode 3 "How To Create A Publishing Company The F*cking Punk Way OR Boundaries: Pretty Good For A Happy Life"I had the great good fortune to have a long conversation with the founder and CEO (as well as being an author) of Microcosm Publishing, Joe Biel.Joe generously gifted me time from a busy schedule, running a successful independent publishing company to talk about coming to publishing, discussing the journey to where the company is now, and how mental health has been presented in books in previous years and what the books that are being written look like in more recent years. Full disclosure, I'm a fan of Microcosm Publishing being a consumer of many of their books.This final new episode of 2022 is hella good fun, interesting and I enjoyed my too short time chatting with Joe. You can find more information on Microcosm Publishing, including the books they publish, here:https://microcosmpublishing.com/You can find more about Joe, here:https://microcosmpublishing.com/catalog/artist/joe-bielDr. Faith Harper's books discussed in this episode as well as her other works can be found on the MP site:https://microcosmpublishing.com/catalog/artist/dr_faith_g_harperThe book on suicidal ideation:How Not to Kill Yourself: A Survival Guide for Imaginative Pessimistsby Set Sytes AUTHOR with Dr. Faith G. Harperhttps://microcosmpublishing.com/catalog/books/7099*****F*ck The Rules Podcast is available on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, iheart radio, Listen Notes, Pandora, Stitcher, Spotify and TuneIn/Alexa - and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, Inclusive Therapists, TherapyDen, Included Health or Monarch Therapy Directory for the nearest health professional.

Originally broadcast on 04/26/2022:Guest Kayla Chorley, Canadian Certified Counselor and Counseling Therapist, and owner of Pineapple Therapy, joins me as we make our plans for world domination through therapy and being badass!*****F*ck The Rules Podcast is available on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, iheart radio, Listen Notes, Pandora, Stitcher, Spotify and TuneIn/Alexa - and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, Inclusive Therapists, TherapyDen, Included Health or Monarch Therapy Directory for the nearest health professional.

Whenever I hear the word "narcissistic," I always call to mind Eddie Izzard's "Deathstar Canteen" sketch especially this segment:"Do you know who I am?""Do you know who *I* am?""This is not a game of Who The F*ck Are You..."The term narcissistic gets used incorrectly all over the place, but Narcissistic Personality Disorder causes some serious damage in many relationships.CEO and creator of The M.A.D. Beyond, Alexandra Skinner Walsh, joins me to discuss one area she has been working with clients for many years. It's been an area of such passion for Alex that she's gone and created an online ecourse about the personality disorder and how it affects persons in families and other relationships.You can find more info on the ecourse on Alex's site here:https://www.themadbeyond.com/courses*****F*ck The Rules Podcast is available on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, iheart radio, Listen Notes, Pandora, Stitcher, Spotify and TuneIn/Alexa - and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, Inclusive Therapists, TherapyDen, Included Health or Monarch Therapy Directory for the nearest health professional.

Originally broadcast on 04/12/2022:Episode 11 has guest, Meg Kelly chatting about her journey of saying "fuck the rules!"  She's CEO of her own private telehealth therapy practice, host of her podcast Mental Status, and the support site Antiwork Therapist Collective. Whew! This woman is rocking it.*****F*ck The Rules Podcast is available on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, iheart radio, Listen Notes, Pandora, Stitcher, Spotify and TuneIn/Alexa - and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, Inclusive Therapists, TherapyDen, Included Health or Monarch Therapy Directory for the nearest health professional.

Interrupting the F*ck The Rules Podcast Hiatus, because I can, for Holiday Episode 1 with my guest, Det. Erik Lavigne.Erik hosts a podcast "Two Cops One Donut" and took time out of a busy schedule to discuss his podcast, his wide variety of guests he's hosted, how he got his start in being an officer, and what he's trying to do with the outreach he's providing in his podcast. You can find Erik here:Spotifyhttps://open.spotify.com/show/4BGmIY1h8wY80Q58L1S5Wo?si=EI0jQDoEQkymXSAXiZ9nJQ&utm_source=copy-linkYouTubehttps://youtube.com/@TwoCopsOneDonut*****F*ck The Rules Podcast is available on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, iheart radio, Listen Notes, Pandora, Stitcher, Spotify and TuneIn/Alexa - and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, Inclusive Therapists, TherapyDen, Included Health or Monarch Therapy Directory for the nearest health professional.

Originally broadcast on 04/05/2022:This week's guest is my friend and colleague, Grayson Reed. He created a nonprofit Public Safety Preservation, trying to keep First Responders alive. Please join us to hear about our experiences working to reach folx who are under immense pressures and stress, and offering them support and hope.*****F*ck The Rules Podcast is available on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, iheart radio, Listen Notes, Pandora, Stitcher, Spotify and TuneIn/Alexa - and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, Inclusive Therapists, TherapyDen, Included Health or Monarch Therapy Directory for the nearest health professional.

Originally broadcast on 03/21/2022:This week my guest is Jon, Seneca's (my daughter, her episode title "F*ck, please...") partner/boyfriend  about his history of rock/cliff/mountain climbing and how that embraces his version of "f*ck the rules!", rock hounding finds, his fishes' personalities, and consciousness/vegetarianism/meat consumption. It's a lot to pack into less than 30 mins!The book mentioned in this episode is THE SOUL OF AN OCTOPUS:A SURPRISING EXPLORATION INTO THE WONDER OF CONSCIOUSNESS, by author, Sy Montgomery. Something not mentioned in this episode, my fault for not bringing it into conversation, was the documentary/film: "My Octopus Teacher,"  a 2020 Netflix Original documentary film directed by Pippa Ehrlich and James Reed. It  documents a year spent by filmmaker Craig Foster forging a relationship with a wild common octopus in a South African kelp forest. *****F*ck The Rules Podcast is available on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, iheart radio, Listen Notes, Pandora, Stitcher, Spotify and TuneIn/Alexa - and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, Inclusive Therapists, TherapyDen, Included Health or Monarch Therapy Directory for the nearest health professional.

Dr. Rusty Hofmann is a board-certified Interventional Radiologist and entrepreneur in the healthcare and health technology space. He holds many positions that are as listed: Chief Interventional Radiologist at Stanford University School of Medicine. Medical Director of Digital Healthcare Intervention at Stanford Healthcare Co-Medical director of the Cardiac and Interventional Radiology Department at Stanford Hospital and Clinics Co-founder of Grand Rounds Health (now included health), which is a tech-driven healthcare company that offers an employer-based technology alternative for healthcare services. They've recently acquired a telehealth company, doctor on demand, and the company is now valued over $1 billion with a B. Rusty has become a friend over the years and I am excited to share this conversation with you. Please enjoy this conversation with Dr. Rusty Hofmann. ------------------- 0:01 Introduction 0:39 Who is Dr. Rusty Hoffman? 1:50 Icebreaker with Dr. Hoffman 2:40 Dr. Hoffman's fishing story 6:43 Dr. Hoffman on his company Grand Rounds 7:44 Dr. Hoffman's purpose for Grand Rounds 11:03 Could the same online healthcare be used for physical therapy? 12:42 Further explanation of the motivation behind Grand rounds. 16:04 What does the ideal healthcare system look like? 20:45 Further discussion into searching databases. 22:39 Dr. Hoffman explaining the startup Evidently. 23:40 Outro --- Send in a voice message: https://anchor.fm/strongsociety/message

Originally broadcast on 03/15/2022:I got to hang out with one of my favorite smarty people, Dr. Cramer this episode. She discusses how her career, her life, and her health benefited by saying "F*ck the rules!" to Evil Bastards, Inc. (EBI, trademark pending!) And providing quality eye care in the 21st century.*****F*ck The Rules Podcast is available on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, iheart radio, Listen Notes, Pandora, Stitcher, Spotify and TuneIn/Alexa - and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, Inclusive Therapists, TherapyDen, Included Health or Monarch Therapy Directory for the nearest health professional.

Originally broadcast on 03/07/2022:My guest this episode is the founder and Executive Director of Clock, Inc., Chase Norris. He let's us know about his journey from community mental health to opening up a non-profit providing meeting space, education, and community in the Quad Cities for the LGBTQ+ population.*****F*ck The Rules Podcast is available on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, iheart radio, Listen Notes, Pandora, Stitcher, Spotify and TuneIn/Alexa - and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, Inclusive Therapists, TherapyDen, Included Health or Monarch Therapy Directory for the nearest health professional.

#HealthCast Episode about Included Health and SCAN Health collaborating to create a plan for LGBTQ Members in Southern California. Lance absolutely loves this idea and concept!!!

Originally broadcasst on 02/28/2022:This week my guest is my other daughter, Jenn Piatak!We chat about knitting and the apocalypse, not out running zombie hordes, talking openly about her Mental Health Wellness journey, and the joy in creating the family we have.*please note: there is general discussion of assault and sexual assault at minute 11:56 to 14:19******F*ck The Rules Podcast is available on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, iheart radio, Listen Notes, Pandora, Stitcher, Spotify and TuneIn/Alexa - and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, Inclusive Therapists, TherapyDen, Included Health or Monarch Therapy Directory for the nearest health professional.

Originally broadcast on 02/21/2022:This week I speak with author, and my friend, Leslie Langtry!Leslie has written many great books, book series, and novellas where she said, "f*ck that" to many rules in the writing world.Go ahead, Google the woman, she's f*cking cool.*The book mentioned, Bloodshed In The Bayou, is not currently available. Damn it.*****F*ck The Rules Podcast is available on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, iheart radio, Listen Notes, Pandora, Stitcher, Spotify and TuneIn/Alexa - and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, Inclusive Therapists, TherapyDen, Included Health or Monarch Therapy Directory for the nearest health professional.

In this episode of Madison BookBeat, host Jonas Gomez Tijerino speaks with local poet Shahayra Majumder, author of the new chapbook, The Unreliable Narrator Wakes Up. They discuss the process of publishing independently and the themes of loss of innocence and navigating adulthood.About the guest:Shahayra Majumder is a Madison transplant, hailing originally from West Palm Beach, Florida. She earned a Bachelor of Science in Applied Biomoleculor Sciences and a Minor in Mathematics from the University of Florida in Gainesville. In 2019, she moved to Madison for work.. Since then she has held roles as a Technical Solutions Engineer for Epic, Solution Engineer for Included Health, and, most recently, Sales Engineer for Myndshft. The Unreliable Narrator Wakes Up is Shahayra's first published collection. 

Originally broadcast on 02/14/2022:I chat with my colleague, Alex, who is also the founder and owner (as well as therapist) of The M.A.D. Therapy. What got her started on the path of being CEO of her own business, and what rules did she have to kick to the fucking curb to get where she is now?Also mentioned are my office mates:Kelly McReynolds of Free Your Mind Therapy ServicesNikki Hayes of Be Well Therapy & ConsultationErika Hansen of Hobein Counseling.*****F*ck The Rules Podcast is available on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, iheart radio, Listen Notes, Pandora, Stitcher, Spotify and TuneIn/Alexa - and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, Inclusive Therapists, TherapyDen, Included Health or Monarch Therapy Directory for the nearest health professional.

For our 100th episode, it is only fitting we interview an investor at one of the key pioneering firms of the growth equity industry.  I've heard others in the industry refer to the firm as “The Mighty General Atlantic”, they are indeed the gold standard in growth investing. In this episode, we speak with Robb Vorhoff, Managing Director and Global Head of General Atlantic's Healthcare Group.  Robb was recognized by GrowthCap as a Top 25 Healthcare Investor of 2022. General Atlantic is a leading global growth equity firm providing capital and strategic support for growth companies. Established in 1980, General Atlantic operates out of 15 global locations across five regions and is supported by 455 employees.  The firm has $64 billion in assets under management.   Robb is active on a number of boards including Alignment Healthcare, Equality Health, Included Health, Marathon Health, Oak Street Health, OneOncology, Stellar Health and Vida Health. Robb joined General Atlantic in 2003.    Previously, he was an analyst at Greenhill & Co. He graduated with a BS in Finance from the McIntire School of Commerce at the University of Virginia.    I am your host RJ Lumba.  We hope you enjoy the show.  

Originally broadcast on 02/07/2022:My inaugural guest this week is my daughter, Seneca Bulington.I was pleased she agreed to talk to me about growing up a millennial in the Midwest, what being bisexual means to her, what criteria do we feel need to be met to include ourselves in a community, childhood stories where she clearly embodied the motto, "f*ck the rules." It was a pleasure to spend time with her, as always!*****F*ck The Rules Podcast is available on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, iheart radio, Listen Notes, Pandora, Stitcher, Spotify and TuneIn/Alexa - and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, Inclusive Therapists, TherapyDen, Included Health or Monarch Therapy Directory for the nearest health professional.

In this Season 2 final episode, one of my favorite people, Veronica Green, chats with me. As with most of the people that I know, and definitely among my friends group, she is incredibly passionate about service to/for/with others. And this means for her, using her voice to advocate for those who are unable to speak up and advocate for themselves - her students.We cover everything from how we first met, to Veronica's adventures in teaching, people trying to find the meaning of their human existence, to her new podcast. We get sweary, we laugh a lot, and at the end of the episode, curse motorcycles interrupting our discussions.Veronica Green is a Midwest Mama with a K-12 license in ESL (English as a Second Language) in the state of Minnesota. Bilingual in Spanish and a language nerd at heart, she holds a Master's in TESOL (Teaching English to Speakers of Other Languages) and a Master's in Conflict Resolution. She has a background in case management, business, music, and has homemade soup and baked goods game.Veronica is the host and producer of her brand new podcast focusing on student and teacher advocacy called “Use Your Teacher Voice.” She lives in St. Paul with her partner, two daughters, old puppy, young kitty, trees and garden.Website: https://useyourteachervoice.godaddysites.com/ Instagram: use.your.teacher.voiceLinkedin: https://www.linkedin.com/company/use-your-teacher-voice-podcast/ Buzzsprout: https://www.buzzsprout.com/2019995/share *****F*ck The Rules Podcast is available on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, iheart radio, Listen Notes, Pandora, Stitcher, Spotify and TuneIn/Alexa - and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, Inclusive Therapists, TherapyDen, Included Health or Monarch Therapy Directory for the nearest health professional.

No. 1 Child and unofficial cohost, Seneca Bulington is back with me! This time we're chatting about the bullshit involved with dating, how therapy is a game changer for those dating and/or settling into relationships, and the rotten child roasts me at least once during this episode.*****F*ck The Rules Podcast is available on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, iheart radio, Listen Notes, Pandora, Stitcher, Spotify and TuneIn/Alexa - and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, Inclusive Therapists, TherapyDen, Included Health or Monarch Therapy Directory for the nearest health professional.

For this episode, I asked someone that I admire and respect to be my guest:  Janna Gottwald-Stridbeck, Ph.D. Dipl.-Psych, who is also a Psychotherapist in training. We found one another on Instagram, and the information she puts out regarding trauma has led me to looking up other therapists and information about the info they share on their accounts.Dr. Gottwald-Stridbeck is also passionate about language, we nerd out together about it, and I cheer her on about writing a modern translation of Freud's work.*****F*ck The Rules Podcast is available on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, iheart radio, Listen Notes, Pandora, Stitcher, Spotify and TuneIn/Alexa - and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, Inclusive Therapists, TherapyDen, Included Health or Monarch Therapy Directory for the nearest health professional.

This episode, I have the pleasure of hosting one of my favorite professionals, friend and mentor, Dr. Christina Keszler. She is the Owner, and Chiropractic physician of Synergy Wellness Centers, LLC.We have a great time sharing laughs, but also discussing serious subjects as trying to be a professional who is female in male dominated fields, how to be the best in your profession for best client/patient care, and being badass means just being your genuine self.*****F*ck The Rules Podcast is available on Amazon Music/Podcasts, Apple Podcasts, Google Podcasts, iheart radio, Listen Notes, Pandora, Stitcher, Spotify and TuneIn/Alexa - and many more!***Social media/podcast episodes are not intended to replace therapy with a qualified mental health professional. All posts/episodes are for educational purposes only. If you are in need of assistance for mental health services, please check with your PCP, Inclusive Therapists, TherapyDen, Included Health or Monarch Therapy Directory for the nearest health professional.

In this episode, I sat down with Colin Quinn, President of Included Health Communities & Co-Founder of Included Health. Colin started Included Health in 2019 to improve care equity for underserved populations, starting with LGBTQ+ individuals. In May 2021, the recently merged Grand Rounds, a care navigation company, and Doctor On Demand, a virtual care company, acquired Included Health. In October 2021, the new entity rebranded as Included Health, which provides integrated navigation and virtual care across everyday and urgent care, primary care, behavioral health, and specialty care. As President of Included Health Communities, Colin leads the organization's work on health equity and raising the standard of care for underserved populations. The company's first offering, which we discuss in-depth in the episode, is tailored to the LGBTQ+ population. Colin and his team are also working on a solution designed to serve the black community's needs. Colin and I discuss: His path to founding Included Health and how his prior experiences at a Fortune 500 company and a startup prepared him to start his own company His decision to sell to employers as well as how employer healthcare purchasers' priorities have evolved in recent years What Colin and his team learned from the research study they conducted and how its findings influenced the company's trajectory and product strategy Why partnering with Grand Rounds and Doctor On Demand made sense for Included Health and why the new entity took on his original company's name What it will take to rebuild trust in healthcare amongst populations for which that trust has been broken

Imagine you've just received a life-changing diagnosis: maybe it's cancer, maybe it's ALS. Whatever it is, the last thing you would want to worry about is finding the best specialist or questioning if your prognosis is correct. That's where an Expert Medical Opinion solution can help. Josh Reimer, Director of Channel Partnerships at Included Health, joined us to review many of the challenges of our current healthcare system:Confusion: 50% of individuals struggle to understand their insuranceLow engagement: 33% of individuals avoid medical care altogetherLack of access: >16,000 physician offices closed due to COVIDHigh costs: 30% of healthcare spend is considered wasteHe then explained how an EMO solution can help break down those barriers to simplify the healthcare experience, delivering access to 4000  of the top clinical specialists and subspecialists nationwide.Listen to the full conversation.Connect with Josh Reimer on LinkedInVisit Included HealthConnect with our co-hosts Jennifer Jones and David Pittman Subscribe so you don't miss an episode: Apple Podcasts, Spotify, and other popular podcast playersHave feedback, questions, or suggestions for show ideas? Send them to us at podcast@springbuk.com.Please rate and review us on your favorite podcast platform, and share it with your friends and colleagues. We appreciate you and thank you for listening!Produced by David PittmanTheme music: "Overboard" by Stay Outside

Randi Haseman gives updates on the Behavioral Health industry.

Colin Quinn, President of Included Health Communities, joins Michael in this episode of the Reconstructing Healthcare podcast to discuss how Included Health offers tailored care navigation and advocacy solutions to employers and health plans to support their diverse employees and members. Included Health's aim is to create equity in healthcare, with their first solution creating ways to help support the LGBTQ+ community. As President, Colin strives to raise the standard of healthcare for everyone, no matter what group you belong to or what industry you work in.  Colin Quinn received an MBA from Stanford University's Graduate School of Business and went on to work in the finance and sales side of the pharmaceutical industry prior to launching Included Health. In 2021, Included Health was acquired by Grand Rounds and Doctor on Demand which has created a robust navigation and advocacy platform to support Employers in raising the bar in their recruitment and retention efforts.  Here's a glance at what you'll learn from Colin in this episode:  Why Included Health was launched How Included Health's broad service offering can improve equity in healthcare How Included Health reached an NPS score of 98% Timestamps: 0:00 – Introduction and welcoming Colin to the show 1:15 – Who is Colin Quinn and what is Included Health Communities? 2:30 – How Colin pivoted from working in finance & sales in the pharmaceuticals industry to launching Included Health 7:15 – How the acquisition of Included Health will allow the company to get to the next level and better serve employers and employees 9:30 – What differentiates Included Health from the marketplace when it comes to healthcare navigations? 12:20 – How will virtual care, digital solutions, and navigation increase the level of equity in healthcare & why is Included Health leading the way? 20:30 – Why Included Health's approach to equity can help multiple diverse groups 22:15 – How does Included Health drive organizations forward in recruiting and retaining employees? 27:10 – How do employers find out what their workforce wants/needs? 29:10 – What does Included Health's consumer satisfaction look like? 30:35 – The research & development Included Health does to make iterative improvements to its offering 32:45 – Who is Included in Health's target market? 34:00 – What exciting developments are coming for Colin? 36:00 – How you can learn more about Included Health Resources: Learn more about Included Health Communities here: https://includedhealth.com/communities/ (https://includedhealth.com/communities/) Included Health's Twitter: https://twitter.com/IncludedHealth (https://twitter.com/IncludedHealth) Colin's LinkedIn: https://www.linkedin.com/in/colin-quinn-he-him-04956119/ (https://www.linkedin.com/in/colin-quinn-he-him-04956119/) Podcast Links: Website: http://www.reconstructinghealthcare.com/ (http://www.reconstructinghealthcare.com/) Apple Podcasts: https://podcasts.apple.com/us/podcast/reconstructing-healthcare-innovative-solutions-for/id1240066325 (https://podcasts.apple.com/us/podcast/reconstructing-healthcare-innovative-solutions-for/id1240066325) Instagram: https://www.instagram.com/reconstructinghealthcare/ (https://www.instagram.com/reconstructinghealthcare/) Facebook: https://www.facebook.com/ReconstructingHealthcare/ (https://www.facebook.com/ReconstructingHealthcare/) LinkedIn: https://www.linkedin.com/in/michaelmenerey/ (https://www.linkedin.com/in/michaelmenerey/)

A manager can run a department, but the truly great product leaders have a secret sauce that makes them stand out from the rest. Many Chief Product Officers are at the forefront of steering change within many companies, including healthcare. What skills and qualities are necessary to make an impact on product leadership? Included Health CPO and 2022 Global CPO 20 winner Nupur Srivastava shares the attributes of great product leaders and how to set priorities while enabling innovation.

A deep dive discussion of the effects of race in healthcare and beyond. We explore stereotype threat, biological weathering, equity vs. equality, structural racism in America, bias in healthcare and medical admissions, the effects of zip code & social determinants of health, and MUCH more. Dr. Ian Tong is a Black physician, a clinical assistant professor at Stanford, and the Chief Medical Officer of Included Health. Want to earn CME for reflecting on this episode? Details (and links to some referenced articles from the show and the video version): https://zdoggmd.com/ian-tong Our podcast, videos, website, social media, and email contact: https://lnk.bio/zdoggmd Support our show with a 1-time PayPal donation or join our monthly subscriber group for exclusive live content and FREE CME access: https://zdoggmd.com/supporters

Briana Contreras, editor of Managed healthcare Executive, spoke with Dr. Ian Tong, chief medical officer of Included Health in today's episode. The two discussed telehealth use vs. in person care, and more specifically, the racial and ethnic differences in this use of care. They concluded the conversation with how telehealth use has continued to expose more benefits for all patients and for the industry through examples like improvements in reimbursement policies and in addressing health equity issues.

Interview with Nichole Wiley-Marks. Nichole encourages “climb the lattice", not just "climb the ladder” career management. Nichole's success has come by surviving giant mires, like lower-level employment at WorldCom and breaking through uncertainty to opportunity. Listen to Nichole's breakthroughs today. Nichole leads go-to-market for the growing Included Health and was an important leader with the successful Arrow Electronics for 17 years.

I attended the STAT Summit last week and heard the heart-wrenching story told by Charles Johnson, who is the founder of 4Kira4Moms, which is a group dedicated to improving maternal health equity. Charles's family is African American. After a planned C-section, his otherwise-healthy wife died an avoidable death because 10 hours after the clinical team was alerted that she had internal bleeding—10 hours later—they got around to wheeling her into surgery. At that point, she had three liters of blood in her abdomen. She bled out and died, leaving her newborn infant motherless. This all went down at a large, incredibly well-respected integrated delivery network. One of the biggest issues in healthcare today … well, there are many issues, so maybe I should start again. One of the biggest issues in healthcare that is going to be discussed on this podcast today is how to engage those patients or members or employees or consumers who might need our healthcare industry to work better on their behalf. This is especially a problem (a well-known problem) when we consider those patients who our healthcare system in so many ways does not serve well: many minority patients, Black people, other people of color, the LGBTQ community, people who do not speak English as their first language. These patient cohorts emerge on the other side of our healthcare industry sporting patient outcomes that are even worse than our usual not-so-great average patient outcomes.   In this healthcare podcast, we're gonna talk about a new coalition formed by Walmart and six other employers, plus Included Health, which is the combined entity of Grand Rounds and Doctor On Demand. (They merged recently.) So, there was a coalition that was formed. It's called the Black Community Innovation Coalition, and in short, it's a new virtual-care program aimed at combating health disparities among African American workers. I wanted to learn more about this coalition, so in this episode I'm speaking with Ian Tong, MD, about the aforementioned Black Community Innovation Coalition—the how and also the intent. Dr. Tong is the chief medical officer over at Included Health and also a clinical assistant professor and adjunct faculty in the medical school at Stanford. One reason I was so intrigued is that the Black Community Innovation Coalition leverages ERGs (employee resource groups) in a way I thought was different. If you're unfamiliar, ERGs or, as I said, employee resource groups, used to be called employee affinity groups. Many big companies have them. These ERGs bring together groups with shared identities, shared experiences, shared interests. What I thought was worth contemplating if you're interested in improving health equity, health outcomes … through these existing ERG organizations, it might be possible to pull the healthcare system and these patients closer together to create healthcare benefits and care delivery models that are designed with them in mind. So, what I think might be actionable to others relative to this coalition and its methodology is the best practice of building the engagement mechanism into the design of the initiative. So often it's an afterthought if you think about it. We build the thing, and then we wonder how to “market” it—like the “marketing” is this separate and sequential function. It's not. And marketing is also probably a limiting misnomer. This is especially true, though, when contemplating minority populations for a whole bunch of reasons that we get into in this conversation. So that's number one: Build the engagement mechanism into the program design. But here's number two: Consider the engagement mechanism relative to existing channels of engagement, re: ERGs or otherwise. Other links on the show include: Rebecca Etz, PhD (EP295) talking about some best ways to measure primary care quality. The Harvard Implicit Bias Test You can learn more by checking out the Implicit Bias Test, the CDC REACH site, and includedhealth.com.  Ian Tong, MD, is chief medical officer at Included Health (formerly Doctor On Demand and Grand Rounds Health). In this role, Ian leads all clinical care delivery, including clinical products and service lines, clinical quality, and practice performance of the clinical staff. Prior to Doctor On Demand, Ian held leadership roles including chief resident of Stanford Internal Medicine and co-medical director of the Arbor Free Clinic. He also founded and was medical director of The Health Resource Initiative for Veterans Everywhere (THRIVE), honored with the Award for Outstanding Achievement in Service to Homeless Veterans in 2008 by the US Secretary of Veterans Affairs. A national collegiate champion in rugby at the University of California at Berkeley, Ian was named to the All-American Team in 1994. He graduated from Berkeley with a bachelor's degree in English, then earned his medical degree from The University of Chicago Pritzker School of Medicine. He completed residency and chief residency at Stanford Hospital and Clinics and is currently a clinical assistant professor (affiliated) at Stanford University Medical School. He is board certified in internal medicine. Ian has dedicated his career to improving equity in, and access to, high-quality care. He lives in the San Francisco Bay area. 04:33 What is the Black Community Innovation Coalition? 05:06 Who are the partners behind the Black Community Innovation Coalition? 06:23 How is the Black Community Innovation Coalition focusing on patients? 08:05 “If you take a one-size-fits-all approach to your employees, that is not going to be adequate or complete.” 08:56 How the Black Community Innovation Coalition is incorporating engagement into its core foundation. 13:18 “There's a great deal of hesitancy around engaging care, and there's a high level of avoidance.” 15:26 EP338 with Nikki King, DHA.16:34 “The technology is not making that experience worse. It's a bad experience, and it's broken already.” 23:27 “I feel very strongly that everyone should probably have a virtual primary care clinician.” 27:20 EP295 with Rebecca Etz, PhD.28:15 “We really want to pay attention to that encounter being the best encounter possible because that … might be the only chance you get to engage that patient.” 29:00 Why is virtual care important for self-insured employers? 32:08 “We cannot afford to have low-value encounters.” You can learn more by checking out the Implicit Bias Test, the CDC REACH site, and includedhealth.com.  @Driantong discusses the Black Community Innovation Coalition on our #healthcarepodcast. #healthcare #podcast #healthcareinitiatives #pophealth What is the Black Community Innovation Coalition? @Driantong discusses community health initiatives on our #healthcarepodcast. #healthcare #podcast #healthcareinitiatives #pophealth Who are the partners behind the Black Community Innovation Coalition? @Driantong discusses community health initiatives on our #healthcarepodcast. #healthcare #podcast #healthcareinitiatives #pophealth How is the Black Community Innovation Coalition focusing on patients? @Driantong discusses on our #healthcarepodcast. #healthcare #podcast #healthcareinitiatives #pophealth “If you take a one-size-fits-all approach to your employees, that is not going to be adequate or complete.” @Driantong discusses the Black Community Innovation Coalition on our #healthcarepodcast. #healthcare #podcast #healthcareinitiatives #pophealth “The technology is not making that experience worse. It's a bad experience, and it's broken already.” @Driantong discusses the Black Community Innovation Coalition on our #healthcarepodcast. #healthcare #podcast #healthcareinitiatives #pophealth “I feel very strongly that everyone should probably have a virtual primary care clinician.” @Driantong discusses the Black Community Innovation Coalition on our #healthcarepodcast. #healthcare #podcast #healthcareinitiatives #pophealth “We really want to pay attention to that encounter being the best encounter possible because that … might be the only chance you get to engage that patient.” @Driantong discusses the Black Community Innovation Coalition on our #healthcarepodcast. #healthcare #podcast #healthcareinitiatives #pophealth Why is virtual care important for self-insured employers? @Driantong discusses the Black Community Innovation Coalition on our #healthcarepodcast. #healthcare #podcast #healthcareinitiatives #pophealth “We cannot afford to have low-value encounters.” @Driantong discusses the Black Community Innovation Coalition on our #healthcarepodcast. #healthcare #podcast #healthcareinitiatives #pophealth Recent past interviews: Click a guest's name for their latest RHV episode! Mike Schneider, Peter Hayes, Paul Simms, Dr Steven Quimby, Dr David Carmouche (EP343), Christin Deacon, Gary Campbell, Kristin Begley, David Contorno (AEE17), David Contorno (EP339), Nikki King, Olivia Webb, Brandon Weber, Stacey Richter (INBW30), Brian Klepper (AEE16), Brian Klepper (EP335), Sunita Desai, Care Plans vs Real World (EP333), Dr Tony DiGioia, Al Lewis, John Marchica, Joe Connolly, Marshall Allen, Andrew Eye, Naomi Fried, Dr Rishi Wadhera, Dr Mai Pham, Nicole Bradberry and Kelly Conroy

This episode's guest of Forever a Golden Bear is Dr. Ian Tong, formerly of Cal rugby and now the chief medical officer of Doctor on Demand, now a part of Included Health, the nation's leading virtual care medical practice. In this discussion, Ian shares with us his journey through the healthcare industry, describing the process of medical school and residency, and the responsibilities and day-to-day experience of a physician, medical director, and chief medical officer. Ian shares how his lifelong commitment to learning, an interpersonal focus, and the skills he has developed through seeking out uncomfortable situations, learning from them, and using those insights to improve each day have helped him to play a key role in transforming healthcare delivery.Visit bigcsociety.org/spotlighting, or Apple Podcasts, Spotify, YouTube, and others to listen to the episode.

A McKinsey report found that telehealth usage in April 2020 was 78 times higher than in February 2020. Although use has moderated, it remains substantially higher than before the pandemic. In this episode Dr. Prentiss Taylor, vice president of medical affairs at Included Health, formerly known at Grand Rounds + Doctor On Demand, and Mohammad Jouni, chief technology officer at Wellframe discuss what makes a great telehealth experience and how health plans can facilitate it. They see it as not only an opportunity to address a patient's concern, but also as a touchpoint for connecting them with resources, educating them about their benefits and identifying needs they may not even realize they have.This episode is brought to you by Wellframe.

When the pandemic hit last March, mental health care, which was typically delivered in face-to-face sessions, rapidly moved online. At a time when the need for support was greater than ever, this was a welcome shift. But as we glance – with cautious optimism – toward a return to “normal,” will telehealth be the dominant mode of delivering mental health services? On the latest episode, Latoya Thomas, senior director of policy and government affairs at Included Health, and Solome Tibebu, director of the Upswing Fund for Adolescent Mental Health, talk about the future of virtual mental health care, particularly for underserved groups. Sign up here to get new episodes of The Dose in your inbox.

Today on Health in 2 Point 00, Jess pokes fun at Matthew because my primary care provider has acquired a Medicare provider – One Medical buys Iora Health for $2.1 billion in stock. This deal is curious because these are two very different organizations. Next, HumanFirst (formerly Elektra Labs) raises $12 million in a Series A, bringing their total to $15 million, working on distributed clinical trials. Medallion raises $20 million in a Series A to address barriers for digital health providers around state licensing rules, and Aunt Bertha raises $27 million working on the social determinants of health and getting social care resources to patients. Finally, Grand Rounds and Doctor on Demand acquire Included Health, an LGBTQ+ focused care navigation platform.