Podcasts about mehrabian

Travis means “to cross.” And Travis always does. But is it chaos… or prophecy?In this episode, we unpack what science says about the power of names—and what culture has already decided about anyone named Travis. From subtle psychological biases to outright stereotypes, we explore how your name can quietly write your story before you even begin it.Someone's gotta go first.Might as well be him.Sources & References:Nuttin, J. M. (1985). “The Name Letter Effect.”Pelham, B. W., Mirenberg, M. C., & Jones, J. T. (2002). “Why Susie Sells Seashells by the Seashore: Implicit Egotism and Major Life Decisions.” Journal of Personality and Social Psychology.Bertrand, M., & Mullainathan, S. (2004). “Are Emily and Greg More Employable Than Lakisha and Jamal?” American Economic Review.Rosenthal, R., & Jacobson, L. (1968). “Pygmalion in the Classroom.”Mehrabian, A. (2001). “Characteristics Attributed to Names.”Pelham, B. W., & Carvallo, M. (2015). “The Surprising Role of Implicit Self-Esteem in Motivation.”

Are you tired of feeling like your podcast blends in with the crowd? On this episode of Podcast Talent Coach, I'm diving deep into the one thing that will truly set your show apart. We talk about overcoming your speaking fear so you can step into your unique perspective and authentic story. EMBRACE YOUR PERSPECTIVE You've got something to say. You've walked through fire, learned the lessons, and earned your perspective. Unfortunately, your communication of that message has little to do with your content and more to do with your presence. If your message is muddled or your story is missing, your authority won't land with your ideal client. Your influence has less to do with your platform and more to do with your presence. To become someone worth listening to, you need to deliver more than great content. You need to share yourself. That can come along with some fear. Magnetic leaders don't just share what they do, they share who they are. They tell the story that makes others believe. I learned this the hard way by trial and error when I started in radio 35 years ago. My program director asked me when I was going to start being myself. It took a lot of hours on the air to discover what makes me different. It's not what I'm saying. It's whom I'm being. I had to overcome my fear and step into myself. It starts with one thing: Your Origin Story. ORIGIN STORY MASTERCLASS If you're ready to strategically use podcasting, video, keynotes, and interviews to grow your influence and become someone worth listening to, join me for my Origin Story Masterclass. Get details at www.PodcastTalentCoach.com/workshop. This one-hour masterclass will help align your influence with your story and the right audiences for maximum impact. Write your story and overcome your fear. This is for you if you're a entrepreneur, creator, or leader with a message, but your story feels scattered. You need to join us if you want to speak, teach, or lead — but you're unsure how to position yourself. Be part of this masterclass if you're ready to defeat your fear to stand out as a trusted andrespected voice. Get registered for the Origin Story Masterclass online at www.PodcastTalentCoach.com/workshop. HOW YOU SAY IT Your origin story is critical, because it is the foundation of whom you're being. Once you know your origin story and principles, you can overcome your fear and find the confidence to lean into that persona. Most communication is nonverbal. Not what you say, but how you say it. There was a study done by Dr. Albert Mehrabian. Many refer to the study out of context by saying 7% of communication comes from the words you say. 38% of communication is your tone of voice. And 55% is your body language. Dr. Mehrabian didn't exactly say that. But, it was close. He did talk about those numbers and he did say a majority of communication is nonverbal. Even if the numbers are off a bit, the principle is still true. It's not what you say that is the most important. Powerful communication comes from whom you're being while you say it. Unfortunately, fear often holds that back. Lean into your personality. Your communication will be so much more powerful allowing you to attract raving fans. RELATIONSHIPS THROUGH STORY Too many podcasters focus only on delivering information, but what really creates influence and profitable relationships with your audience is who you are while delivering your message. On this episode, I share why your communication style and presence are more powerful than the content alone and how you can step fully into your own spotlight without fear. Let's talk about what separates the most influential voices in any niche. Think Oprah, Howard Stern, or Gary Vee. It's not just their expertise; it's their story and how they deliver it with authenticity. Discover how adding your own perspective and sharing pieces of your origin story each week can magnetize listeners. It can also create true fans, and make your podcast stand out in the sea of sameness. I'll also explain the four core elements every podcaster must master. These include attention-grabbing artwork, a compelling show name, a laser-focused description, and captivating episode titles that hook your ideal listener. MARJORIE SAULSON To help you succeed, I talk with Communication Confidence Coach, Marjorie Saulson. She empowers reluctant speakers to develop their own unique messages, acquire engaging presentation skills, and master any nerves or fear. Her clients hire her so that they can communicate with poise and confidence in any situation - on stage, online, on podcasts, on the phone, networking, whether they are talking to one person or to 1000. Her professional accomplishments include: Being named both Top Speaking Coach of the Year and Top Motivational Speaker of the Year by the International Organization of Top Professionals Author of the #1 international bestselling book, "Empowering Business Owners to Overcome Speaking Fears Whether You're Talking with 1 Person or 1,000." Marjorie illustrates how communication is about so much more than just words. She breaks down why your tone, body language, and confidence are the secret sauce to being memorable on stage, online, or on your podcast. Together, we discuss strategies for overcoming public speaking fears, using the power of the pause, and crafting clear, compelling messages that truly resonate. Marjorie's stories—from her own journey as a shy child to empowering business owners—offer actionable advice for podcasters looking to find their voice. If you're confused about how to bring all of your life experience and lessons to your podcast in a way that feels authentic, this episode is for you. We dig into how to write a powerful origin story—your purpose and foundation—and share it strategically across all your content. Be sure to download Marjorie's free gift "How to Prepare for an Irresistible Interview". You can find it at www.PodcastTalentCoach.com/vibrant. LET'S GET STARTED Ready to create a podcast that's impossible to ignore? Tune in to learn why you need to show up as the real you. Discover how to amplify your presence, plus practical techniques to banish nerves and deliver with poise. This is powerful whether you're talking to one person or thousands. If you're driven to build authority, influence, and connection through your podcast, apply for a coaching call with me and let's craft your powerful story together. Go to www.PodcastTalentCoach.com/apply, click the button and apply to have a chat with me. We will develop your plan and see how I can help and support you to achieve your podcast goals.

Your mom was right! It's not what you say but how you say it!For the finale of Season Three, I spoke with the legendary Mac Brand!From his early days working with his father in downtown Los Angeles, to his time working at big companies like PepsiCo and Mars, to his experiences traveling around the world, Mac has so many valuable insights.Emotional intelligence & 55/38/7: Mac explains the Mehrabian model of communication and how communication is about much more than words!The importance of culture: Whether it's learning Spanish from the locals, or sharing experiences with classmates while taking a course at Oxford University, Mac emphasizes the value of culture and the countless lessons you can learn by just listening.Tending To Your Garden: Mac's latest book, Tending To Your Garden, emphasizes the importance of relationships in business and in life. He also shares a ton more great business lessons and practices, such as a protocol that allows employees to self-select out of the organization.Mac, thank you for coming on the show!Get his book!

Josh Shapiro, the Governor of Tennessee, was regarded by many as certain to be Kamala Harris's pick for the role of Vice President, as part of her campaign to defeat Donald Trump. Ultimately, she chose Tim Walz.  The six-minute speaking spot at the Democratic National Convention then, was a good opportunity for Shapiro to position his own future credentials for a run for the Presidency. Barack Obama used his 2004 keynote spot to catapult himself into the limelight, as a relatively unknown eight year Senator from Illinois. Therefore, I was expecting a very good speech from Shapiro, but I was disappointed.  To me, it seemed to fall flat.  This evaluation has nothing to do with political affiliation, because as an Aussie, I have no right to take part in the coming election.  I am just using his talk by way of analysis of what works and what doesn't and as a guide for business people who give speeches.  Now we have to be careful of expert evaluations.  I was watching a video from an American guy who was also evaluating the Convention speeches.  He started with “I am a speech coach” and he then made a fatal error, which for me at least, indicated he was a fraud or at least a total dud, as far as being a speech coach is concerned. What did he say?  He mis-quoted the famous research from Professor Albert Mehrabian on key factors when presenting.  The dubious speech coach started telling everyone that what was being said was 7% of the impact, 38% was based on the voice and 55% on how they appeared.  That is total crap and if you ever have that quoted to you, run far from that person, because they are clueless and dangerous.  Mehrabian's research had a critical caveat on when those numbers apply.  He said that when what we say is incongruent with the way we say it, the audience gets distracted. They subsequently focus on how we sound and how we look, as opposed to what is the content of our talk.  However, if we are congruent, then the audience pays attention to our message and is not distracted, so voice quality and how we dress become less important. Rant over and back to Shapiro and what went wrong.  I am not just comparing him against the absolute, so let me include some other prominent speakers who were also considered for the role of Vice President by Harris. I looked at Gretchen Whitmer and Mark Kelly's speeches.  For me, I thought Kelly was wooden in his delivery and not able to really connect and engage his audience, so he is out as a model.  Whitmer was the star in my evaluation.  Shapiro was talking at us, whereas Whitmer was speaking with us.  Shapiro used only one volume control throughout his six minutes – strident. Whitmer used modulation and had variety in how she got her message across.  Sometimes soft, sometimes strong, and always engaging. In business talks, we want this facility to vary our delivery so that it isn't all soft or all strong, but mixed together and re-formed in the right way, at the right moments.  Remember Mehrabian – we need congruency between the content and the delivery.  A strong emphasis on a word lifts its appeal, as does an audibly whispered version and we should use both. Whitmer employed personal stories and examples we could to relate to in order to make her point.  Shapiro was mainly just using powerful motivational exhortations.  I wondered whether the organisers had allocated different roles to each of the speakers, but I doubt that was the case.  Each of these high-profile speakers would have worked on their speeches in isolation to best reflect what they wanted. Being told what to think by the speaker is not as effective as providing context, evidence and laying out some alternate ideas.  Constant and rigorous admonitions are hard for an audience to handle because it tires them out.  You could tell from the applause that the audience was struggling.  During Whitmer's speech they were energised and the difference was quite stark, I thought. So when we are giving business talks, we should definitely be including relevant stories wherever we can.  If we can make these personal stories, that is the best because audiences will identify more strongly in those cases.  We are looking for points of agreement and commonality with the speaker and we need more information about them to be able to do that.  Just telling an audience what they need to do isn't going to provide that personal connection. Also, audiences don't remember statistics as well as they remember stories. In business, we have tons of stories to draw on, but often we don't go looking hard enough to find them.  We have plenty of numbers, but let's go find the stories we can wrap them in. We can't be lecturing the audience on how they should think about an issue.  We need to lay out information and insight and guide the audience to agree with the stance we have arrived at based on the context and our experience with the issue. Whitmer used humour well to create a better personal connection with the audience, whereas Shapirio was deadly serious from woe to go.  Whitmer was relaxed and smiling and Shapiro looked taut and ardent. In business, we need to look for ways to help our audience relax.  Smiling is good, but somewhat difficult, when you are feeling nervous.  Humour is also not an easy one either and that is why it is generally left to the professionals – comedians and politicians.  Nevertheless, we can at least try to appear we are relaxed and happy to have the audience listen to us.  Just a calm vibe is enough to help an audience relax. So we can take away some lessons from Shapiro and Whitmer and inject the learnings into our own talks.    

In dieser Podcast-Episode tauchen wir tief in das Thema Deeskalation ein – ein wesentlicher Bestandteil der Selbstverteidigung. Wir erkunden, warum das Konzept der Deeskalation oft missverstanden wird und wie man es effektiver angehen kann. Dabei betrachten wir, welche typischen Fehler man vermeiden sollte und wie man durch präzise Kommunikation und taktisches Vorgehen die Kontrolle in kritischen Situationen behält. Zudem erfährst du, welche Anzeichen darauf hindeuten, dass Deeskalation nicht mehr möglich ist und wie du dann sicher reagierst. Zu den wissenschaftlichen Hintergründen im Podcast, empfehle ich dir diese Quellen: Gewaltprävention und Eskalationsdynamik: Galtung, J. (1969). Violence, Peace, and Peace Research. Journal of Peace Research, 6(3), 167-191. Schauer, T. H., & Ellickson, P. L. (1987). Sociodemographic characteristics, attitudes, and violence-prone behavior. Journal of Youth and Adolescence, 16(4), 295-308. Kommunikation und Konfliktbewältigung: Hall, J. A., Roter, D. L., & Katz, N. R. (1988). Meta-analysis of correlates of provider behavior in medical encounters. Medical Care, 657-675. Mehrabian, A. (1972). Nonverbal Communication. Aldine-Atherton. Rimal, R. N., & Lapinski, M. K. (2009). Why health communication is important in public health. Bulletin of the World Health Organization, 87(4), 247-247a. Rogers, C. R. (1951). Client-centered therapy: Its current practice, implications, and theory. Houghton Mifflin. Rosenberg, M. B. (2003). Nonviolent Communication: A Language of Life. PuddleDancer Press. Psychologie der Emotionen und Reaktanz: Brehm, J. W., & Brehm, S. S. (1981). Psychological reactance: A theory of freedom and control. Academic Press. Davis, M. H. (1983). Measuring Individual Differences in Empathy: Evidence for a Multidimensional Approach. Journal of Personality and Social Psychology, 44(1), 113-126. Festinger, L. (1957). A theory of cognitive dissonance. Stanford University Press. Gross, J. J. (2002). Emotion Regulation: Affective, Cognitive, and Social Consequences. Psychophysiology, 39(3), 281–291. __________ Musik im Intro: Home Base Groove von Kevin MacLeod unterliegt der Creative-Commons-Lizenz "Namensnennung 4.0". Https://creativecommons.org/licenses/by/4.0/ Quelle: http://incompetech.com/music/royalty-free/index.html?isrc=USUAN1100563, Künstler: http://incompetech.com/⁠ Musik im Outro: Eyes Gone Wrong von Kevin MacLeod unterliegt der Creative-Commons-Lizenz "Namensnennung 4.0". Https://creativecommons.org/licenses/by/4.0/, Quelle:http://incompetech.com/music/royalty-free/index.html?isrc=USUAN1100362, Künstler: http://incompetech.com/

Join us for an enlightening discussion with Daniel Mehrabian, a seasoned educational counselor with over 20 years of experience specializing in college admissions consulting. Having served as the interim Director of College Counseling at Village Christian and head college counselor at AGBU, Maranatha HS, and Mesrobian, Daniel has a proven track record of guiding students to acceptance at prestigious institutions including UC, Stanford, CalTech, Ivy League Universities, and West Point. Tune in as we delve into his insights and strategies for making informed educational decisions and securing admission to top universities. Don't miss out on this valuable conversation! Follow the WiseNuts on FaceBook: https://www.facebook.com/watch/WiseNutsPodcast/ Follow the WiseNuts on Twitter: https://twitter.com/wise_nuts Follow the WiseNuts on IG: https://www.instagram.com/wisenuts_podcast/?hl=en #collegeadmissions #EducationalCounseling #DanielMehrabian #uc #stanford #caltech #ivyleague #westpoint #highereducation #admissionsconsulting #universityadmissions #EducationalDecisions #wisenuts #podcast #wisenutspodcast #losangeles #yt #armenianpodcast #currentevents #livediscussion #youtubeshorts --- Support this podcast: https://podcasters.spotify.com/pod/show/wisenuts/support

Have you ever pondered the complexities of your own reactions to being touched? Join us as we dive into the nuanced dynamics of touch, where it can be both a positive connection and, in certain contexts, a source of discomfort. In this episode, we begin our exploration of nonverbal communication by drawing on Judee Burgoon's renowned Expectancy Violation Theory. We dissect the intricate tapestry of our responses to touch from others. Burgoon provides a valuable framework that helps us navigate through instances where touch exceeds our expectations, both positively and negatively. Tune in to hear engaging discussions fueled by both research findings and personal experiences. Beyond adult interactions, we explore the profound significance of human touch in the early stages of life, acknowledging its indispensable role as a soothing and regulating force for infants and children. Join us as we unravel the layers of touch, an essential component of the human experience that not only connects us on a profound level but also serves as a powerful tool for maintaining our connections with others. Your understanding of communication and relationships is about to reach a whole new depth. Music by epidemic sound. SHOW NOTES: Experts :  Judee Burgoon, Mehrabian, Touch Research Institute, L. Guerrero,  Scientific American Resources :  Judee Burgoon's Expectancy Violation Theory https://www.communicationtheory.org/expectancy-violation-theory/ Judee Burgoon Explains Expectancy Violation Theory https://www.youtube.com/watch?v=-kmnZIxiYHk Touching Map from University of Oxford https://www.ox.ac.uk/news/2015-10-27-maps-show-where-touching-allowed-0 Infant Touch Article https://www.scientificamerican.com/article/infant-touch/ Power of Touch by Chillot- Psychology Today https://www.psychologytoday.com/us/articles/the-power-of-touch

Does introducing emotion when presenting mean sharing a good weep with the audience?  No, that is way over the top in a business context and would be the death knell of the speaker's credibility.  We are not turning up to your talk to see you burst into tears, carried away with your lack of emotional control.  We are there with you for one of four reasons.  1. Most typically, we aspire to be informed about some relevant aspect of our business.  2. We might be there to be motivated to take some action, which we have procrastinated on and have you convince us to swallow the frog and go do it.  3. It could be to gain inspiration about you, your brand, your organisation and we become fans. 4. Entertain us.  This could be an after dinner speech, where over copious great food and grog, we desire your raconteur wit and repartee. In all four cases, random or spontaneous tears, are not on the menu.  When I talk about emotion, I am referring to stopping the Easter Island statue impersonations you have been pulling off.  If you have ever seen photos of these statues carved out of stone, the faces depicted are hard, unrelenting, and never changing.  This could be you, by the way, when you are presenting. I was reminded of this phenomenon the other day when teaching a class on presenting.  The difference it made when the speakers smiled rather than being stone faced while presenting was remarkable.  Why were they stone faced, like their ancient kin on Easter Island? This is our problem as speakers when we are concentrating on the content of what we are going to say. Because of this, we are not conscious about the delivery of how we say it.  Professor Albert Mehrabian cleared this point up in the 1960s during his research.  He is often misquoted. If you ever want to defrock the credentials of someone claiming to be an expert on public speaking and presenting, see if they get his facts confused.  You will see the following numbers thrown around with shallow abandon and they are wrong.  Dubious presentation teachers will tell you how you dress is 55%, your voice quality 38% and your words 7% of the ratio of how you make an impression on an audience.  So dress well and sound nice. I was watching some “expert” on LinkedIn Learning sprouting these numbers with firm conviction.  Run far and fast when you encounter these fake people. The good Profs research point was these numbers are only relevant when you lack congruency between what you are saying and how you are saying it.  If you said the words “the gap was huge” but you were holding your hands only a few centimeters apart to show the gap, that action wouldn't be congruent with your words.  If you were relaying some good news, but your face was projecting a dark, unhappy scowl, that wouldn't be congruent with the words.  As per Mehrabian's research, when we are confused by your lack of congruency, we wander off and start noticing how you are dressed or how you sound and we are distracted 93% of the time from your message. That is a very bad result for a speaker. Rather than having only one expression on our face when presenting, we should have a constant barrage of expressions unfurling, each perfectly matched to the message we are delivering.  If it is good news we are purveying, then we should smile.  If we proffer bad news, we should look concerned. If something is puzzling us, we should look puzzled.  If it is a bit odd, we should look curious. As speakers, we want to connect with our audience and there is no better guarantee of failing in that regard than having the wrong face for the message we are conveying.  If we have one constant “serious” face throughout our talk, it will be unlikely we can connect with the listeners.  We need to relax our face to be more approachable and to engage with the audience. Sounds simple, except if you are nervous or deep in concentration on what you are going to say next, all thoughts of audience connection can sail out the window and we are left with your best Easter Island statue impersonation.  Like any activity, repetition teaches us how to relax when we are doing it.  When we first learnt to ride a bicycle or to drive a car, we were tense and stressed.  Our face can be as hard as stone and our body contorted with stiffness.  After many repetitions, we are able to relax and ride the bicycle and drive the car while multi-tasking (certainly not recommended folks).  The point is, we learn how to relax and this happens when we do a lot of speaking repetitions. Our face is the most powerful tool we have, so vastly superior to any monitor and slide deck.  We need to access this power and work on matching the congruency of our words with what is on our face when we present.  The best way to check your face is to video yourself. It can be shocking at first to realise the distance you have to bridge, but now you have awareness, you are a long way closer to being able to engage your audience.  

Learn more about Michael Wenderoth, Executive Coach: www.changwenderoth.comSHOW NOTES:What if you could increase your leadership ratings by over 40%... without saying a word? In this episode of 97% Effective, Michael speaks with Richard Newman, CEO of Body Talk, about executive presence and the impact of our “body talk.” Richard discusses his peer-reviewed research, explains why you should be congruent instead of authentic – and shares how small, but critical changes in your non-verbal communication will elevate how others see you. Incorporate his findings, you'll surf the waves at work – and not get crushed by them.The backstory: From shy introverted child to global keynote speakerThe feeling: “Looking at a freeway that doesn't have an on ramp”Richard went East to Tibet, Michael went East to BeijingHis first gig, for a free haircutBeing diagnosed as autistic at 44His first keynote – did he knock it out of the park?Setting the record straight on Mehrabian's body language researchRichard's research question: Is there anything that you can do universally, non-verbally, that will improve your impact?Findings from his research with Prof Adrian Furney, University College of LondonImprove your leaderships ratings 32% by changing this one thingIs this about learning manipulation techniques?The surprising influence that race and gender have on how your body language impacts your leadership ratingFuture research: tone of voiceAddressing misunderstandings about “authenticity” – and why you should think about congruency instead“Be a surfer on the ocean”How an acting or improv class can helpThe mindset that will most help you improve your communication skills“Letting go of the door handle”Does body language function the same in impromptu situations, 1-1, or in remote settings?Palms down = strong confidentHeight, light and the rule of thirds BIO AND LINKS:Richard Newman is the Founder and CEO of Body Talk, based in the UK. Over the past 23 years his team has trained over 130,000 business leaders around the world, to improve their communication and impact. Richard started his career working with Tibetan monks in the Himalayas at 18, then worked as a professional actor before becoming a communication coach and keynote speaker. He has won the coveted Cicero Grand Prize Award for Best Speechwriter of the Year, and his research on non-verbal communication was published in the peer-reviewed scientific journal Psychology. Richard is the author of two books, You Were Born to Speak and Lift Your Impact.Body Talk: https://ukbodytalk.comLinkedIn: https://www.linkedin.com/in/richardnewmanspeaks/Instagram: richardnewmanspeaksProf Albert Mehrabian (whose communication model is frequently misapplied): https://www.psych.ucla.edu/faculty-page/mehrab/Richard's research with Prof Adrian Furnham: https://www.scirp.org/journal/paperinformation?paperid=65469Richard's book, You Were Born to Speak: https://borntospeak.comMichael's book, Get Promoted: https://tinyurl.com/453txk74Advertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

Have you ever sat in a seminar or a talk about communication and heard the speaker use these statistics about communication?·       7% are the words, ·       38% is the way the words are said (para verbals) and ·       55% of the communication is non-verbal  (body language)These often yet misquoted, out-of-context figures came out of the work of Albert Mehrabian, specifically, “Silent Messages.” Beginning the in 1960's Mehrabian, a Professor Emeritus of Psychology at UCLA,  has been known for his pioneering work in the field of nonverbal communication (body language). In the 1960s Professor Albert Mehrabian and colleagues at the University of California, Los Angeles (UCLA), conducted studies into human communication patterns. When their results were published in professional journals in 1967, they were widely circulated across mass media in abbreviated form. Because the figures were so easy to remember, most people forgot about what they really meant. Hence, the myth that communication is only 7 percent verbal and 93 percent non-verbal was born. And we have been suffering from it ever since.The fact is Professor Mehrabian's research had nothing to do with giving speeches because it was based on the information that could be conveyed in a single word.It is important to understand the context of Mehrabian findings.  At a minimum, the formula applies to communications of feelings and attitudes (like-dislike), not simple communication, ambiguity, or incongruence.Here is the oversimplification of the true statistics:·       7% of meaning in the words that are spoken. ·       38% of meaning is paralinguistic (the way that the words are said). ·       55% of meaning is in facial expression. Listen as Mehrabian's findings are explained, the studies that determined the findings, and the misquotations are debunked. The record is set straight!Support the show

Is it me? Am I the problem? Have you ever asked yourself questions like this when experiencing low conversion rates, stagnant sales, or when business was just…tough?In this episode, I share about a time when a launch was feeling disastrous. We spent tens of thousands of dollars on ads…and halfway through the launch, the sales were abysmal. I made a million mistakes. I felt humiliated, and worse, I was panicked. I kept on telling myself that I wasn't ready (or destined) to sell a two-thousand-dollar offer. But during a conversation with my mentor, he helped me remember who I was…a fighter. So, I fought. Every day for the rest of the launch, I went live, sent personalized videos, and sent well over a thousand messages. I didn't care what it took. For the last three days, I fought.We ended up closing that launch with $355,000 in sales. In this episode, I'm sharing more about how I  turned that disaster into a profitable launch and offering a few tangible tips to help you develop belief, gain confidence, leverage persuasion, and sell the transformation of your own products or services. Press play to hear all of this and….[00:01:22] My experience of launching a $2,000 course and the initial disaster I faced.[00:05:03] The importance of belief and confidence in selling, and the three psychological strategies to shift one's approach to selling.[00:09:25] How to use the FBI method to highlight the feature, benefit, and impact of a service for a service-based business.[00:10:36] How to use the FBI method to highlight the feature, benefit, and impact of a product for a product-based business.[00:11:38] The importance of selling the transformation and how it can impact the decision-making process of potential customers.[00:20:41] The importance of clear communication and the impact of body language and tonality in sales.[00:19:40] The more persuasive words in the English language and how they can be used to capture attention and drive sales.[00:26:47] The process of becoming confident in sales through practice and perseverance, and the importance of not letting others' opinions dictate one's confidence.[00:27:54] The importance of showcasing the impact of your offer and leaning into the transformation, rather than just listing features and benefits.[00:30:02] How to believe in your own worth and capabilities, and tell yourself a better story to overcome self-doubt and make sales for your business.For complete show notes, visit http://jasminestar.com/podcast/episode356Sources:Albert Mehrabian, Mehrabian's Communication Model, https://www.mindtools.com/ao9kek8/mehrabians-communication-modelJay Fuchs, 12 Ridiculously Persuasive Words Salespeople Thrive On, https://blog.hubspot.com/sales/crazy-persuasive-words-thatll-immediately-motivate-your-prospects-to-take-action-infographic

TikTok, Reels and all of the other super short form visual media are creating a nightmare for presenters.  Twitter started things off with the very limited number of words allowed per tweet, forcing people into tiny corners of the mind.  The trend toward short form rather than long form has meant that audiences are getting trained to absorb information in tiny little blocks.    What happens though when we have a forty-minute presentation?  The audience become restless and their minds start to wander, because they are not getting mini-hits every minute.  The ubiquitous mobile phone with that drug like mainliner effect straight to the internet enables them to escape from us immediately.  They leave us for the lure and charm of something more interesting to pay attention to. Is this going to get better?  “No” is the answer, so what can we do about it?  One thing I notice when teaching our High Impact Presentations Course is that presenters make things more difficult for themselves by offering up additional distractions to the audience.  There are a range of these, so let's go through some of them. 1.     A soft voice Speaking to a colleague or a friend up close and personal doesn't require a lot of voice projection, so we tend not to raise our voice when speaking in these situations.  Presenting though is a different occasion. It requires us to engage our audience to keep their attention.  Adding volume to our voice sends out a strong vibration which commands attention to what we are saying.  We sound more confident and credible to the listener.  Coaching class participants to up the ante on voice projection often bothers them, because they feel they are screaming at their audience.  When we play back their video of their presentation they realise it isn't too loud and in fact they see they are coming across as capable and competent. 2.     Pointless gestures Any gesture maintained for longer than 15 seconds immediately becomes irrelevant and annoying to the audience.  This is a simple enough guideline, but we sometimes find the class participants may be using one hand to gesture, but they have completely forgotten about the other hand. They have parked it somewhere across their body, adding zero value to the proceedings.  We want our gestures to help us highlight words and ideas, such that they rise above the noise and register with the listener in support of our message.  If the hand is floating around somewhere and not being used, just “turn it off” and let it hang by your side, out of trouble.  3.      Wooden faces Professor Albert Mehrabian's research has helped us to understand the importance of congruency when we speak.  His central thesis is that what we are saying has to match up with the way we are saying it.  For example, how many times have you seen the speaker maintain the one facial expression throughout their talk?  In that talk though there were probably areas of good and bad news.  Good results, disappointing results, opportunities, challenges are all being reported, yet their face doesn't reflect any of that. Congruency would mean a smile or a happy face for good results and opportunities and a serious face for bad results and challenges.  Mehrabian found that when we are not congruent, the audience gets distracted by how we look and sound and they are only hearing the message 7% of the time.  That means 93% of the time what we are saying is not connecting.  That type of poor result should definitely warrant a “serious” face. 4.     Twitching and swaying around When the body starts swaying around, we are setting up visual competition for our message.  The knees and hips are circling around as if to some soul music groove. Our eyes are drawn to the movement and we tune out the message from the presenter. In addition, many participants will wander around on stage moving forward and then moving back to the same spot.  What was the point of the movement?  Actually it had no point and all they are doing is distracting us from their message.  Sometimes the speaker will adjust their feet to face one side of the room and then do a little soft shoe shuffle, to move around and face the other direction.  All of this is competing with the words coming out of their mouth.  We have this wonderful thing called the neck and it can rotate enough degrees to allow us to plant our feet in one spot and yet be able to look at the audience members to our extreme left and right sides with no difficulty whatsoever. 5.     Rambling and using filler words Puzzling audiences with the point of what you are saying is guaranteed to lose them in a split second.  I was listening to a podcast the other day and the guest was rambling away and for the life of me I couldn't get the point of the message and I lost interest immediately.  Ums and Ahs and other filler words are another turn off as the speaker struggles to string two words together.  We abandon ship and desert the messenger. The presenter's job is only going to become more fraught and we need to lift our game as communicators, if we are going to have any hope of getting our message through. Let's purge ourselves of these distracting habits we have accumulated and clean up our act.  The good news is all of the other presenters out there will change nothing and we will look like rock stars by comparison.  

Hartnäckig hält sich die Annahme, dass die Bedeutung einer Botschaft zu 55% über den Körper, zu 38 % durch die Stimme und nur zu 7% über Wörter kommuniziert wird. Daher, so die Aussage vieler rhetorischer Ratgeber, sollten wir beim Sprechen besonders auf unsere Gestik und Mimik achten, denn diese seien beim Sprechen das eigentlich Entscheidende. In dieser Folge von Talking Bodies klären wir auf, dass die Überhöhung des “Nonverbalen” aus einer verzerrten Darstellung von zwei Studien des Psychologen, Albert Mehrabian, entstanden ist. Es ist keinesfalls so, dass Körperbewegungen die Hauptlast in der Kommunikation tragen. Außerdem zeichnen wir nach, wie eine solche Urban Legend entstehen konnte und wir erklären Euch, welche Rolle der Körper wirklich in der Kommunikation spielt. Alle Quellenangaben findet Ihr unter www.talkingbodies.de Hier könnt Ihr uns auch gern Fragen, Kommentare und Anregungen hinterlassen.

Contemplating this title you may be thinking “I am not boring”.  You would be a rarity in business then, because think about how many interesting business presentations you have heard in your life to date.  I would reckon you would have trouble counting them on one hand.  If you believe you are not boring, then you are one of the elite amongst business presenters.  Is that the case? Why are so many businesspeople such duds as presenters?  The answers are not hard to find.  There is a basic miscalculation going on about content and delivery capabilities.  The underlying mistake is thinking that if my content is really good, I don't have to be really good in delivering it.  Once upon a time, information was hard to find and speakers could bring something fresh to their audience. Search engines have ended that monopoly on insights and data. The other issue is audiences today are tough, tough, tough.  Steve Jobs has ruined it for all of us.  In 2007 he introduced a weapon of audience mass distraction called the iPhone.  If we sound even vaguely boring, audiences abscond to their conduits to the internet and leave us behind, no longer listening to what we have to say.   The Jobs era has overtaken the Mehrabian era. Professor Albert Mehrabian did some research in the 1960s and found some disturbing trends regarding audience attention deficits.  His research however has become some of the most misquoted and poorly understood in the modern era.  His numbers are heralded and trumpeted far and wide, but usually totally out of context.  He found three statistics which help us to identify the issues we face as presenters.  If you ever hear any guru or pseudo guru telling you that presentations are broken up into brackets of 55%, 38% and 7% run for the hills yelling “fake news”.  They will explain that 55% of a presentation's messaging success is made up of how we are dressed and our appearance, 38% based on how we sound and 7% on what we have to say for ourselves. What Mehrabian actually found was that these statistics only become relevant when what we are saying is incongruent with how we are saying it.  What does that mean?  I am sure you have seen this – the president is reporting the excellent results in a monotone voice, with a wooden face devoid of any expression, with zero body language.  The delivery doesn't match the message and we get easily distracted.  In the Mehrabian era, that meant getting focused on what the speaker was wearing or how their voice sounded and audiences were missing the messaging. Today they are lunging for their app encrusted mobile phones to get to TikTok or their email or one of their other favourite social media platforms.  Our message is out the window, often even if we are a highly polished, professional and engaging speaker.  We have to do our best to reel the audience in to hear our message and we need to use some key leverage points to achieve that. A monotone voice is guaranteed to have the audience flee from us, so we need to use voice modulation to create the variety we need to retain attention.  We can elevate key words for the audience with either power or softness, using a type of conspiratorial whisper to grab attention.  The key is in the variation and the link to volume control to raise the attention given to certain key phrases or words.  Pauses are another voice control aspect which makes a big difference to how easy we make it for our listeners to follow what we are saying and for them to navigate our presentation. To voice we add gestures to dramatize what we are saying.  The coordination of strong gestures and sets of key phrases really lifts the message in the minds of our audience.  The gestures tap into our body language and we can accentuate good and bad news accordingly.  If we also add in direct eye contact with members of our audience, the effect is mesmerising and will stop them from reaching for Steve Job's speaker tool of attention destruction.  They will stick with us right to the end and absorb the messages we are promoting and that is why we are giving these talks in the first place isn't it? It seems ridiculous that such simple tools can lift us from speaker Death Valley oblivion to being listened to without distraction.  Mehrabian gave us hints on Stage One of the Death Valley escape routes, but Steve Jobs threw down a much more formidable challenge as speakers.  The numbers are more like 99% mobile phone competition and 1% message success today. Being boring and incongruent isn't even the divide anymore.  Interest isn't enough to escape the gravitational pull of the mobile phone.  We have to be very effective, engaging and professional, in full command of all the tools at our disposal to vanquish the siren calls of the internet for our listeners.  And you think your quality of information will restrain them from escaping?  That is a massive delusion. Even worse, for the rest of our working lives, the situation will never improve for us as speakers.  Time to face the reality.

Tone of voice predicted medical malpractice lawsuits. See study here.Plus: Three tips to warm up your vocal instrument before a call or speech. Mehrabian formulated the 7-38-55 rule with the formula: total liking = 7% verbal liking + 38% vocal liking + 55% facial liking (see tweet). Listen to the 7-38-55 rule mini-pod: 4-minutes: The 7-38-55 Rule for Better First Impressions.New video: watch my conversation with nervous system coach Laura Larios: How to Make Your Voice More Impactful - Nervous System Tips. Hosted on Acast. See acast.com/privacy for more information.

Ariana Kitty, Operations Manager for Northwest Central Dispatch System (NWCDS), and Robin Chamberlain, QA independent contractor with PDC, discuss the skill of active listening, including what you can do to improve it and why it’s so crucial. For Your Information: Effects of NG911 on dispatcher health: https://www.aedrjournal.org/next-generation-9-1-1-media-your-telecommunicators-mental-health NWCDS website: https://www.nwcds.org/ Mehrabian’s Communication Model: https://worldofwork.io/2019/07/mehrabians-7-38-55-communication-model/

Dan uses the Arthurian Legend to illustrate the power of words. He claims the gold standard of speech training, the Mehrabian model, is all wrong. But, ironically, he uses a Bill Gates interview to illustrate when it is right. Learn what speech disfluencies are... and much more

Uncover your blindspots. Coach with confidence. Become clear with your message. This is volume 2 of words that may sabotage your coaching.   I give clear scenarios to make drastic shifts in clerity with ease.  Enjoy For 30% off Core Language Upgrade Click Here. For Dr. Mehrabian's Page  

In this follow up episode from last weeks chat with @the.brain.guy Scott Robinson, I share some tools from one of the modules in my NLP Master Practitioner Course.During conversations, most of us fixate on words. What does this person mean and what shall I say in return?  It's been long established that words are the least meaningful aspect of communication, conveying just 7% of meaning (Mehrabian, 1972).For example, when someone tells you they're willing to help you organize a social gathering, but their voice is flat and their facial expression looks like you just invited them to an evening of electric shock torture…it's obvious something else is going on. Their words said YES, but the non-verbal communication – the other 93% – said SOMETHING ELSE.What is Neuro-Linguistic Programming? The other 93% of communication. It is a system for understanding and using the kind of communication that really matters. Master non-verbal communication and you become a communication master!Neuro: Referring to the mind or brain, particularly regarding how states of mind (and body) affect communication and behavior. NLP teaches a structural way of viewing mind and body states, developing mental maps that show how things happen and how to change course.Linguistic: Meaning that our mind and body states are revealed in our language and non-verbal communication. Language is the tool we use to gain access to the inner workings of the mind. Neuro-linguistic programming language patterns teach us how to access unconscious information that would remain vague and unknowable otherwise.Programming: This refers to the capacity to change our mind and body states. You've heard the term living on autopilot, right? To someone trained, this would mean that you are living according to your programming, which consists of habitual thoughts, feelings, reactions, beliefs, and traditions. Someone trained in neuro-linguistic programming knows how such programs are structured in the mind and how to access them through conversation so that outdated programs and autopilot behaviors can be changed.Your host - Shaun KoberInstagram: https://www.instagram.com/coach_kobes/Facebook: https://www.facebook.com/performancefunctionaltrainingYouTube: https://www.youtube.com/channel/UCnOpTWXi1xKdamDBgzlfaPw 

We all know a little knowledge is dangerous.  I have witnessed this many times when it comes to some advice being pandered by so called experts about public speaking. Let's dodge the fake news and learn what we should be worrying about in our presentation.   Professor Albert Mehrabian's 1967 study of communication concluded that 55% of the presenter's message was received visually, 38% from voice tone and only 7% through the words.  A number of gurus and pseudo experts have built businesses around emphasising the importance of how we look when we present.  So, according to this misplaced logic, how we look accounts for over half of the impression of how we come across, so pay careful attention to dress etc.   Professor Mehrabian nearly 50 years ago, flagged an issue that has reached epidemic proportions today – audience distraction.  In his day, he was worried about factors that might compete with the key point we were trying to get across.  His research showed that this 55/38/7 split only applied under one very critical condition.    When what we are saying is not congruent with how we are saying it, the audience leaves us.  They go off message and get distracted by our dress and appearance in 55% of the cases.  Others are no longer listening to what we are saying, but to how we are saying it.  So 38% are focused on how we sound, our voice qualities, our accent, our pronunciation, etc.  When we are incongruent between what we are saying and the delivery, only 7% of the words are registering with our audience.   When we say “incongruent” what do we mean by this.  Mehrabian's work tells us that when we don't match what we say with how we say it, we lose our audience.  Wooden faces, devoid of expression are precisely the target for Mehrabian's research results.  These are often the experts in their fields who rely on their reputation and authority to carry the day.  They are heavyweights and their faces are ever serious, never smiling.  The problem is they are only able to manage one facial expression throughout their presentation, regardless of the content.  Not every sentence in a presentation is of such heavy weight seriousness. Consequently, the audience leaves their message.   We need to have highs and lows in our presentations.  Serious and light moments, complex and simple components of the message.  Each of these requires a face and voice of its own, that is in synch with the content.  If the topic is serious, be serious but be prepared to ease off the pressure from the constant seriousness.  It is exhausting for an audience, they need a break or we will lose them.  If we are flippant and light all the time, we will not be providing enough variety for our audience at the other end of the scale.    If we focus on being congruent when we speak, then we will be more successful in getting our message across to our audience. That 7% number will flip to become close to 100% and that is what we want.

Körpersprache ist eines der wichtigsten Themen der modernen Rhetorik. Verwiesen wird immer wieder auf die Mehrabian-Studie aus den 60er Jahren. Diese ist inzwischen überholt. Und doch bleibt Körpersprache ein wichtiger Erfolgsfaktor. Allerdings ist nicht alles, was dazu kursiert, wirklich seriös. Während die Wirkung von Körpersprache sehr gut erforscht ist, ist die Interpretation z.B. bestimmter Gesten bei anderen Menschen mit Vorsicht zu genießen.

A little bonus preview as we look at the OU expansion through the eyes of Kamiar Mehrabian and talk about the timeline and what is happening. Travel and Cruise World - 1(800)-330-7461 www.travelandcruiseworld.com/ Advertising Inquiries can be sent to positivelyolemiss@gmail.com and Evie@TheRebelWalk.com Facebook: Positively Ole Miss Twitter: @TheStevenWillis @TheRebelWalk YouTube: Positively Ole Miss Twitch: positivelyolemiss

In today's episode, Justin talks with Kamiar Mehrabian of the Crimson and Cream Machine Podcast to preview this year's long-anticipated matchup between the Nebraska Cornhuskers and the Oklahoma Sooners. More from the Crimson and Cream Machine: Apple Podcasts: https://podcasts.apple.com/us/podcast/crimson-cream-machine-for-oklahoma-sooners-fans/id1458657127 Spotify: https://open.spotify.com/show/13Tgu3xdxWVttAstsw7XvS Twitter: https://twitter.com/CCMachine Website: https://www.crimsonandcreammachine.com Many thanks to our sponsors: Central Nebraska Buffalo Web: https://www.cnbuffalo.com Twitter: @CentralBuffaloE-Mail: cnbuffao1@gmail.comPhone: 402-694-9866 Monte Rohde, Pinnacle Realty Phone: 402-770-3356 E-Mail: Monty.Rohde@PRGLincoln.com Web: https://www.prglincoln.com/agents/agnt/monty_rohde/

I was watching an “expert” giving a series of video instruction modules on leading dispersed teams, now that many of us are working from home.  I thought this will be useful and maybe I can pick up a few ideas for myself.  It was a rather pedestrian affair I have to say and in one part, dangerously incorrect.  The instructor claims to have a Ph.D., so presumably has done some major original research to warrant that degree.  Shoveling misinterpretations of research done by other academics into the public domain about first impressions is quite shocking. It is even more jarring when that instructional course commands a payment of our hard won cash.   We have many opportunities to create a first impression.  Meeting someone for the first time at a networking event is a mini-presentation of your personal and professional brand.  Talking to people at the venue, before you go up to the podium to give your talk after the luncheon is another example.  Appearing on audio or video live stream and in recorded content are also in that same category.  Obviously presenting on stage or virtually are the arenas given the most attention for building first impressions. Let's take a look at all of these in turn and also put our “expert's” fake news to the sword.   Meeting someone in a crowded noisy networking environment is a tough one.  Fortunately in Japan, we exchange our meishi or business cards, so that we have the name and details about what they do.  Counterintuitively, in these situations we should say little.  Many thrusters imagine they need to dominate the air, hog the conversation and talk continuously about themselves.  To build a solid first impression, start with a smile when you meet the person as you shake hands or bow and keep smiling as you hand over the meishi.  Smiling implies warmth, friendliness and confidence.  We like all of those in strangers.    Next ask them about what they do, why they do it, how long they have done it, where are they from etc.  Why? We want to hear about them.  In this process they feel good to talk about themselves and to respond to our questions about their glorious past, present or future.  As they speak, we can often find commonalities that make it easier for us to connect as strangers.  Also, as we learn more about them, we are in a better position to appreciate who they are.   When it is our turn, we should be brief and try to draw out our shared experiences if we have found any.  We should also get back to getting them to talk about themselves as soon as possible.  Their first impression about us will be someone who is considerate, polite, interested in them and a “good conversationalist”.   When we are on Clubhouse we are live, so there can be no Take Two.  This is a one shot chance to speak to the whole world during that session.  Again, smile when you are speaking.  The audience cannot see the smile, but they can feel it.  Don't go on Clubhouse without a plan.  Talking about the first thing that pops into your head is why most of the conversation on Clubhouse is rubbish.  Have a small number of bullet points you will discuss so that you can navigate the audience through your content. Rehearse the points beforehand so you eliminate ums and ahs, hesitations, monotone delivery and a thousand other horrible deviations from a good talk. Start with confidence and speak more loudly than normal to overcome the limitations of the platform.  Get a timer and set it to three minutes maximum, so you are forced to be clear and concise.   Live in person requires us to carefully choreograph the first few minutes of the talk.  Get there early and check all of the tech.  Have someone else load your slide deck or fire it up for you at the start of the talk.  You want to be standing in the middle of the stage away from the laptop, engaging your audience from the beginning of your impressive introduction by the MC. Start with a teaser opening.  Some comment which will break into the already packed minds and attention spans of the audience and have them sit up and listen carefully to what you have to say. Next, introduce yourself and thank the organisers, before you get into the speech proper.   Recorded podcasts and videos can be edited, so our first impression sins can be washed away in the editing suite.  Live streaming though is a different story.  The start of these live video sessions is always a nightmare.  When you are doing it all solo, it is very hard to time the start properly and so it is easy to appear awkward and clunky.  Some systems are live as soon as you hit the record button and others have a brief count down until they start.  Having you all set up ready to go by having someone else hit the start button is best. With Zoom calls etc., you can keep the audience in the waiting room until you are ready to go, so that is more easily controlled.   The fake news of the instructor mentioned earlier is that our first impression is formed 55% from dress, 38% from voice tone and 7% from what we say.  You may have heard these dubious numbers bandied about before. Professor Albert Mehrabian, who published this research in the 1960s, added an important caveat to those numbers. This important qualification was entirely missing from the content the supposed “expert” was touting.  Mehrabian said these numbers apply only when what we say is incongruent with how we say it.  Our facial expression and body language have to match up with the content of what we are saying.  If it doesn't, our audience gets distracted and do not focus on the message anymore.  They are more consumed by how we dress and how we sound.   First impressions in any context should be planned rather than left to random happenstance.  This is your personal and professional brand we are talking about here and they are much too important to treat lightly or be compromised.  Beware of non-expert  “experts”. The barrier to entry for offering online learning coursesis zero and often that is the value of the content too.

In this episode, Dan speaks on the magical properties of words. When used wisely, they have a multiplicative effect. When clothed in rubbish, however, their otherwise powerful impact is greatly diminished. Here, he eviscerates the Mehrabian model and goes on to examine Caroline Kennedy and how she destroyed her candidacy for the senate. As a teenager, while most kids were listening to rock ‘n roll, Dan preferred listening to the speeches of the ages. He had memorized the Gettysburg Address, could recite large swaths of Kennedy's 1961 Inaugural Address, Martin Luther King's I Had a Dream speech, and Lou Gehrig's Farwell to Baseball before he could vote. In a business career spanning 40 years, from bagging groceries to the executive suite, Dan has attended - and delivered - several hundred presentations and speeches. Throughout his odyssey, Dan has attended many proprietary executive speech programs. He is a four-time graduate of The Dale Carnegie Course and a Toastmaster, but most of all, he is a lifetime student of the great orators, past and present. Combining this experience with years of study and training, he has distilled and synthesized this body of work in his podcast, An Odyssey into Oratory, to create actionable strategies that people can use to leverage the power of speech in all aspects of their lives.

Kamiar Mehrabian & Stephen Brown of the Crimson & Cream Machine podcast join Media Corner to talk about the wonders of ASMR, OU's performance against Baylor and what needs to be cleaned up heading into WVU + Playoff rankings reactions & more! Full interview can be found at www.patreon.com/inside_ou Then Kegan joins to eat crow about Jalen Hurts, esq.

It's Bedlam Week. Phillip and Joel are joined by Kamiar Mehrabian to get the OU perspective of this rivalry game. They talk everything for OU's struggle with the run game, to why they hate your Big 12 team. Then the guys get their keys to the game, players to watch and their score and uniform predictions. Learn more about your ad choices. Visit megaphone.fm/adchoices

Dans cet épisode, je démolis le mythe d'une communication à 7% verbale et 93% non-verbale et j'en tire quelques leçons et recommandations. Articles origniaux d'Albert Mehrabian et ses collègues en 1967: Mehrabian, A., & Weiner, M. (1967). Decoding of inconsistent communications. Journal of Personality and Social Psychology, 6, 109-114. Mehrabian, A., & Ferris, S. (1967). Inference of attitudes from nonverbal communication in two channels. Journal of Consulting Psychology, 31, 248-252. De ces recherches: la série de chiffres la plus connue de la discipline : l'idée que le sens total d'un message est "7 % verbal, 38 % vocal et 55 % facial". Pire, "la communication est 7% verbale et 93% non verbale". Ce qui est complètement faux. Les études: - 37 femmes étudiant la psychologie - Etude 1: un seul mot prononcé, étude 2: trois mots prononcés - Aucune des deux études ne compare la part relative du verbal et du non-verbal - Mehrabian ne cherchait pas à savoir si la communication était verbale ou non, il cherchait à savoir comment les personnes reconnaissaient les émotions / attitudes! En 1997, Mehrabian lui-même: "Mes conclusions sont souvent mal utilisées... De toute évidence, il est absurde de laisser entendre ou de suggérer que la partie verbale de l'ensemble des communications ne constitue que 7 % du message. Supposons que je veuille vous dire que la gomme que vous cherchez se trouve dans le deuxième tiroir de droite de mon bureau, au troisième étage. Comment quelqu'un pourrait-il prétendre que la partie verbale de ce message ne représente que 7% du message ?" Mais alors la règle des 70% non verbal? Parce que vous trouverez "entre 70 et 93% de la communication est non-verbale" - jolie agrégation de choses incomparables. Comme si je disais: le prix de ce produit se trouve entre 2 et 5 francs, avec le premier produit un petit pain au chocolat et le second 6 boules de Berlin. Source: Ray Birdwistell, théorie jamais prouvée, voire même très critiquée pour ses limitations méthodologiques. Le vrai non-verbal scientifiquement prouvé, alors? - Sourire - Parler avec des gestes Leçon 1: Toujours checker les sources - TOUJOURS, surtout si vous avez des responsabilités d'encadrement ou de formation Attention!!! - “one study at UCLA” (8) - “a classic UCLA study” (1) - “a study of communication” (6) - “one study done in the United States” (1) - “research shows” (1) - “studies show” (5) - “experts say” (3) - “some students of communication say” (1) - “a commonly cited statistic” (1) - “statistics from the communication field” (1) - “psychologists and anthropologists” (1) - “other scientists” (1) - “research in the field of neurolinguistics” (1) - “according to several communicationists [sic]” (1) - “Neuro-Linguistic Programming Psychologists” (1) and - “clinical studies done over the past 40 years” (1) Appel à l'autorité / appel à la popularité! Leçon 2: Scepticisme / curiosité: est-ce mon expérience est effectivement que… (7%)? Leçon 3: Est-ce que je propage parce que j'aime / ça me plaît, ou parce que je pense que c'est vrai? Attention au biais de confirmation! Leçon 4: "On peut faire dire ce qu'on veut aux chiffres" - non, "des personnes mal intentionnées peuvent faire dire aux chiffres ce qu'elles veulent". Recommandation: séparez-vous des gens qui propagent ce genre d'information - ce n'est pas sérieux! Sources: https://www.pgi.com/blog/2020/03/how-much-of-communication-is-really-nonverbal/ https://cornerstone.lib.mnsu.edu/cgi/viewcontent.cgi?article=1000&context=ctamj

When we meet people for the first time, we put them through a number of filters.  The easiest one is visual. How do they dress? What hairstyle do they have? Are they tall or short, fat or slim, beautiful, average looking or plain ugly?  The next filter is voice.  Where are they between having a deep baritone or a lilting soprano voice?  How fluently do they speak?  Do they have an accent?  Accents are interesting, because they indicate where they grew up. We can then fit them into our preconceived notions about what people are like from that place.  In some cultures, we can also work out their education level from their accent and then transpose our presumptions about how intelligent they are.  If you ever want a demonstration of this, just search for audio of Donald Trump having been over dubbed with a pseudo Oxbridge accent.  He often claims he is a stable genius, but he actually sounds much more intelligent when you hear him with that dubbed posh accent.  The remaining filter is the content of what they are saying and this comes last, after all of these other biases and prejudices have had a field day. When we are online we have to pay attention to a lot of factors which determine our first impression.  This is tricky, because the quality of the audio on most of these online platforms is very poor.  Additionally, we can be trapped in a little box on screen, which negates a lot of our body language and appearance.  You may have heard that body language is the biggest proportion of our first impression with others.  Fake news!  The original study in the 1960s by Professor Albert Mehrabian split the first impression into this breakdown:  55% appearance and body language, 33% tone of voice and 7% your words. While a lot of self-proclaimed “experts” quote these statistics, they neglect to include Mehrabian's important caveat.  He said these splits only apply when we are not congruent.  By this he meant, when the words coming out of our mouth, don't match up with the expression on our face, our body language and the tone of our voice.  The tricky thing today is that the way we look is impinged by the video online technology and the way we sound by the lousy audio.  On top of these issues, we live in the Age of Distraction where everyone is multitasking, when they are online and the Era of Cynicism, where everyone is worried that what you are telling them is fake. If we wanted to get across that we are reliable and credible, then we need to make sure we look into the camera lens on our computer, set at eyeline height or slightly higher, rather than looking at them on the screen.  If we look at the screen in front of us, it looks to the buyer like we are looking down on them. Sit up straight and slightly forward, by about ten to fifteen degrees.  This is the online equivalent of leaning into the buyer, when they are speaking, just as we would were we face to face. Obviously dress the part, because so many visual clues are captured there.  Get into your business battle armour for the meeting and look and feel the part of a professional.  Have additional lighting set up so that you are very clear on screen to the buyer.  We don't buy things from people lurking around in the dark, so get those lights organised. Speak a little more slowly than usual, because of the poor audio quality and the audio time lag.  This sounds easy to do, until you get excited about your product and start gushing about what a wonder it is and about the copious benefits for the buyer.  You may find you really start ramping up your speaking speed.  Also wear a headset with a microphone.  This is very important for you to be able to hear the buyer as clearly as possible. Don't speak in a monotone, where every word is given equal attention and strength in some lunatic verbal democracy.  Hit key words harder than the others to highlight these words are very important for the listener to take special note of.  If we were in person, we could drop the strength out of these keys words, as another means of bringing contrast to what we are saying.  Unfortunately, in the online world, we have a hard enough time being heard even at a strong volume, so forget whispering for effect. Speak with enthusiasm.  In fact, raise your energy about 20% above normal to account for the draining effects of the camera and audio.  People who regularly appear on television know this. They compensate for the camera diminishing their presence, by ramping up their energy output.  You will find that increasing your gesture frequency helps with raising your energy levels. We must also project total authority, belief and sincerity. Eliminate all hesitation in your sale's talk.  No ums and ahs are allowed.  These indicate you are uncertain about the thing you sell.  We don't buy from people who don't sound like they are 100% sold on their own product. Instead replace these ums and ahs with pauses.  The pause is a genius idea, because it allows the buyer to catch up the audio lag, gives them the opportunity to digest what you just said and clears the decks for the next chapter of what you are explaining. In the online world, forging excellent first impressions is full of booby traps.  These are unforced errors and we need to account for them, avoid them and convince the buyer to purchase from us.

Welcome to the Polyglot Perspective Podcast with Taylor Torres! Have you ever felt disconnected with your heritage growing up? In episode five, high school language learner, Isabella Mehrabian discusses her story being born and raised in America while being a student of Armenian origin. Bella was born and currently resides in California, and grew up in a bilingual household, with her parents speaking both Armenian and English with her at home. She has also been studying Spanish in and out of school for the past few years and began developing a passion for languages and culture in middle school. In this episode, we discuss the struggles of speaking a foreign language with natives and being confident in your language abilities, as well as staying connected to your family's heritage when being born in America and the limited opportunities available for POC in school. While Bella feels connected with her culture at home with her family, she explains the difficulties of finding this kind of support at school. This episode highlights Bella's story through her perspective, the polyglot perspective. Show notes: https://www.polyglotperspective.com Music Credits: DriftMaster by Shane Ivers - https://www.silvermansound.com

What are the best tips on how to impress a corporate recruiter for a JMO? We cover this topic (and more!) in our latest podcast with special guest, Frances Cole Jones. Junior Military Officers (JMOs) are taught to be calm under pressure, to stay even keeled and be short and to the point when speaking with superiors.  While this style is important as a JMO leader, it does not translate well to interviewing. During an interview, recruiters really want to get to know a candidate. A big part of what a corporate recruiter thinks of a candidate is how the candidate made them "feel".  That feeling is an emotional connection. I spend a lot of time interview coaching candidates on bringing out personality with body language and tone of voice.  In 2016, I looked for books and other tools to help candidates and I came across Frances Cole Jones the author of How to Wow:  Proven Strategies for Selling Your (Brilliant) Self in Any Situation  She is often a guest on the podcast, "The Art of Manliness", sharing her expertise on communication, body language and presenting your best self.  I was so impressed with Frances, I wrote about her work on our blog in 2016.  Her website has an Ask a Question section and claims she answers them personally.  So, I boldly asked her to be a guest on The Cameron-Brooks Podcast.  The next day, she sent me a response with a resounding "Yes", telling me that her nephew is a JMO in the Navy, her spouse is a former Marine and her brother is a former Air Force (I think I got all of that right). One of the topics Frances and I covered in our podcast is Albert Mehrabian's study on how we influence people.  Mehrabian is a Professor Emeritus of Psychology at UCLA and he found that the effectiveness of our communication (or influence) is 7% verbal, 38% tone of voice, and 55% body language.  I asked Frances to be on the podcast to discuss the study and share tips on how JMOs can improve their own body language and tone of voice during interviews. She covers many tips during the podcast, but there were two I particularly liked. Tips For Impressing a Corporate Recruiter: Video record yourself delivering answers.  You can record with your phone or sign up for a free account with Zoom.  When you watch it back, turn off the sound. Try to focus on your facial expressions and body language only.  Does it look like you are talking about something you are proud of and excited about or like you're about to have a root canal? If you have difficulty with a dynamic range in your voice inflection, record yourself reading a children's book.  You have to give voice inflection because its what they are designed for. Both of these tips on how to impress a corporate recruiter I've used with success for candidates who recently attended our June Virtual Conference. I want to thank Frances for her time and expertise.  I thoroughly enjoyed learning from her and I hope you do as well. If you want to learn more how to apply your JMO leadership skills into a successful transition and business success with Cameron-Brooks, visit our website and check out PCS to Corporate America. You can also follow us on Facebook, Instagram, LinkedIn, and Twitter. Enjoy the podcast! Joel Junker

Special Guests tonight with the #wisenuts will be returning guest Daniel Mehrabian & new guest Linda Megerdichian. We will be discussing multiple school topics along with how Covid 19 has changed the future scope of school. http://www.eduprosusa.com/ Daniel is offering a COMPLIMENTARY 20 Minute Consultation 818-919-3209 F ollow the WiseNuts on FaceBook: https://www.facebook.com/WiseNutsPodc... Follow the WiseNuts on Instagram: https://www.instagram.com/wise_nuts_p... #school #college #university #covid19 #coronavirus #wisenutspodcast #counseling #future #highschool

Today, I'm answering a question from my good friend, Jared Olsen. Jared is the head of Customer Success and a Product Evangelist for Motivosity. "How much research must you do before you can talk about an idea in a public setting?" If you've ever wondered about how much research you need to share an idea when you're speaking in public, take a listen to my answer here. The answer is simple…maybe not easy. Thanks for sharing your question, Jared! If you have public speaking or communication questions you'd like to hear answered on the Practically Speaking podcast, please don't hesitate to reach out to me directly via email or direct message or leave it in the comments below. I'd love to answer them here for you on the show. Thank you so much for listening. I am Alex Perry, the owner of practically speaking, where I coach and keynote on all things, public speaking, storytelling, and communication. You can find me on LinkedIn under Alex Perry and on Instagram and Facebook at @pswithalex.  Resources and Connections Learn more about Motovosity here: https://motivosity.com/about-us/ Connect with Jared here: https://www.linkedin.com/in/jaredolsen/ Learn more about Disrupt HR here: https://disrupthr.co/city/indianapolis/ Access Google Scholar here: https://scholar.google.com/ Busting the Mehrabian myth: https://www.youtube.com/watch?v=7dboA8cag1M Albert Mehrabian: http://www.kaaj.com/psych/    

Kniffen and Mehrabian talk about King Louis XVI and everything he does wrong along with why the people of France are angry, and what that led to.

We talk with Kamiar Mehrabian of Crimson Cream Machine about recruiting and where the Sooners landed in the NFL draft. Also a little bit of Last Dance talk to close us out.

Kniffen and Mehrabian talk about their college experiences, not ingesting lysol, and how the french revolution got started.

Safsatalar Ansiklopedisinden bir bölümü, söz verdiğim üzere, Patreon'dan genel podcaste taşıyorum.(01:30) Popülarite kısayolu(03:10) Asch Uyumluluk deneylerinin yanlış anlaşılması https://www.simplypsychology.org/asch-conformity.html . Griggs, R. A. (2015). "The Disappearance of Independence in Textbook Coverage of Asch's Social Pressure Experiments". (07:00) Güçlüden değil underdogdan yana olmak ve sahte anketler(08:15) ABD önseçimleri. Mehrabian, Effects of Poll Reports on Voter Preferences, Journal of Applied Social Psychology (1998)(10:45) Lale BorsasıA Satire of Tulip Mania - Jan Brueghel the Younger (1640)

Kniffen and Mehrabian discuss the split of the Original Christian Church including cultural and political issues that led to division that lasted more than 900 years.

Kniffen and Mehrabian discuss the impact of trade on Northern African and Indian Ocean Regions in tandem with the movement of religion, gold, salt, and other ideas and philosophies.

In the wake of the COVID-19 Pandemic, we all have time to go back and watch some classic and not so classic OU Football games! Brady Trantham is joined by Kamiar Mehrabian of SB Nation's Crimson & Cream Machine and Stephen Brown of RufWriters.com fame, as they watch the 2015 Oklahoma win over TCU in Norman. Simply go to this video https://www.youtube.com/watch?v=OInEQ4dDjX4 and hit play once you hear it on the podcast and listen/watch along.

Samara chats with one of the world's top communication coaches about what it takes for a woman to be heard on the national stage from Hillary to Elizabeth and beyond, and what we can all do to bring our strength and warmth out. How do we play the rules so we can break the rules? Host: Samara Bay Executive producers: Catherine Burt Cantin & Mark Cantin, Double Vision doublevisionprojects.com Producers: Samara Bay, Sophie Lichterman and the iHeart team Theme music: Mark Cantin For Compelling People, by John Neffinger and Matthew Kohut: indiebound.org/book/9780142181027 For Good and Mad, by Rebecca Traister: indiebound.org/book/9781501181795 For more on Mehrabian: businessballs.com/communication-skills/mehrabians-communication-theory-verbal-non-verbal-body-language/ For more Ann Richards: youtube.com/watch?v=_CzzkUHyDLI For the Monica Hesse article: washingtonpost.com/lifestyle/style/what-does-female-authority-sound-like-marie-yovanovitch-and-fiona-hill-just-showed-us/2019/11/22/b5041d06-0cbc-11ea-8397-a955cd542d00_story.html For more info on honoring native lands: usdac.us/nativeland For more info about this or future episodes, or to submit something juicy, visit PermissiontoSpeakPod.com or follow us on Instagram @permissiontospeakpod... and tell your friends   Please leave us a review and rate us on Apple Podcasts or the iHeartRadio app! Learn more about your ad-choices at https://news.iheart.com/podcast-advertisers

Is 93% of all communication really nonverbal? Find out if this famous psych stat is truth or lore. See why Professor X puts the x in proxemics: the study of space in communication. Then head over to PART II of this episode.Talk psych to us: Instagram: @talkpsychtomepodcastFacebook: @talkpsych2meTwitter: @talkpsych2meEmail: talkpsychpodcast@gmail.comFurther Reading:"Decoding of inconsistent communications" by Mehrabian & Wiener (1967). Proxemics by Hall et. al. (1968).Communication In Our Lives by Wood (2015).Produced by Scarlet Moon ThingsMusic by Barrie Gledden, Kes Loy, and Richard Kimmings

We hope you enjoy our rambling about why The Mandalorian is basically an escort quest, storytelling with a faceless protagonist, and what it means to be a Mandalorian. If you’ve been missing our chats about toxic masculinity and colonialism, you’re in luck!   Find us on Facebook and Instagram at Unramblings, on Twitter at @UnramblingsPod, and on our website at MarkCollington.com/Unramblings. Email us with feedback and questions at unramblingspodcast@gmail.com. Continue the conversation on social media with #Unramblings!   If you enjoy our show, please rate and subscribe wherever you listen (especially if that place is Apple Podcasts).   Show Notes:  There are a couple of places in this episode that sound different from the rest. This is because we ended up recording in two sessions and then cutting some of our later conversation into places earlier in the episode where they made more sense. The transitions are not perfect, but we hope they are not too jarring.  The Joker - Steve Miller BandSophie's World by Jostein GaarderAbstract of Mehrabian & Ferris' 1967 articleCommunication is 93% Nonverbal: An Urban Legend ProliferatesTL; DR: Essentially, the results of a 1967 study by Dr. Mehrabian at UCLA has been oversimplified and misrepresented in later articles, textbooks, and media. The study focused on communication of emotions and feelings, and was not in any way stating that word choice only conveys 7% of a message’s meaning.  The Five Love Languages by Chapman (Wikipedia)Speaking the Language of Relational Maintenance: A Validity Test of Chapman's (1992) Five Love LanguagesResults of this 2019 study suggest that the love languages in Chapman’s book match human behaviors used to maintain relationships.   There Are Only Two Shakers Left in the WorldThe celibate religious group referenced is the Shakers. They are not Anabaptists, as was erroneously implied in the podcast; they just have a decent amount in common with Anabaptists.   Thrawn Trilogy by Timothy Zahn Speciesism in Star Wars Men Can Stop RapeNonprofit organization behind the (now phased-out) ‘My Strength’ campaign, who continue to work on ending gender-based violence by promoting healthy masculinity with public education campaigns, mentoring programs, and youth development.   What we know about the mysterious new lightsaber in The Mandalorian (Polygon)Explains the history of the Darksaber.   [Video] The Great Star Wars Ice Cream Conspiracy (SuperCarlinBrothers)Explains the whole ‘camtono’ thing.   The Mandalorian episode 3 answers one of Star Wars fans’ oldest questions (Polygon)Explains the whole ‘camtono’ thing.   Hamilton Beach 68330N Automatic Ice Cream Maker, 4 quart, WhiteMake your own camtono prop. Or ice cream. You decide!  

There are many suggestions in books and videos that ‘body language’ exists, but in many ways it is a ‘fantasy idea’ that means we think we know what other people are thinking and feeling - and so we don’t have to take the risk of asking them! Unfortunately it is usually used to ‘confirm’ our negative beliefs about people and this makes sense when you recognise that when we think we are ‘reading body language’ we are really just projecting our assumptions and biases and stories on to others. The famous ‘Mehrabian Myth’ is an example of where the belief in the idea of body language has trampled over the real point of Mehrabian’s research and his results to come to the false representation of his findings to say that ‘Communication is 7% the words, 38% tone of voice and 55% facial expression’. This is completely wrong as a representation of his findings but such is the belief in the idea of body language the myth has gained traction. In the following link after 23 minutes through the recording, is an interview with Professor Mehrabian himself who talks about how his research is commonly misquoted and his thoughts about that. http://www.bbc.co.uk/radio/player/b00lyvz9 Alan Sharland has been a Mediator and Conflict Coach for over 25 years working in a wide range of dispute situations including neighbour disputes, workplace disputes, complaints (NHS, Special Educational Needs, University Student), group disputes and others. He was Director of a community mediation service in West London for 11 years and now runs CAOS Conflict Management. https://www.caos-conflict-management.co.uk Connect with Alan on LinkedIn: https://www.linkedin.com/in/alansharland Check out and like the Communication and Conflict Facebook page: https://www.facebook.com/communicationandconflict/ Visit the Communication and Conflict website: https://www.communicationandconflict.com Subscribe to the CAOS podcast on Anchor at: https://anchor.fm/caotica or on iTunes at: https://podcasts.apple.com/gb/podcast/caos/id1492578653 BOOKS How to Resolve Bullying in the Workplace: Stepping Out of the Circle of Blame to Create an Effective Outcome for All https://www.amazon.co.uk/How-Resolve-Bullying-Workplace-Effective/dp/1511941316 A Guide To Effective Communication for Conflict Resolution - How Mindful Communication Supports Growth Through Conflict. Purchase the book at this link on amazon: https://www.amazon.co.uk/dp/1790335221 CREDITS Outro Music: All Colours Pt 6 by Bob Holroyd, from album Hollowman: https://music.apple.com/us/album/hollowman/677559200

(NOTAS Y REFERENCIAS DEL CAPÍTULO AQUÍ: https://www.jaimerodriguezdesantiago.com/sin-categoria/40-comunicacion-eficaz-con-itziar-garcia-i-bloqueos-puenteos-y-diversion-con-banderas/)Cuando era pequeño, tuve la enorme suerte de coincidir con una tía bisabuela mía, que vivió hasta los 97 años. Era un ser excepcional la tía Manola. Entre otros millones de recuerdos maravillosos, nunca olvidaré cómo ella ejercía de Ratoncito Pérez, poniendo una voz de ser diminuto al teléfono, cada vez que un niño de la familia perdía un diente. Y tampoco olvidaré cómo se la lié a la pobre mujer cuando llegué al colegio diciendo que tenía el teléfono del Ratoncito Pérez y todos mis amigos querían llamar… Pero bueno, eso es una historia para otro día. A lo que iba: una de las lecciones que me dejó la TiaMa, que así la llamábamos, fue que importa mucho cómo decimos las cosas. Porque como ella misma te susurraba, poniendo cara de traviesa y cuando menos lo esperabas: "no es lo mismo un tubérculo que ver tu culo".Y esa frase resume, prácticamente, todos mis conocimientos teóricos sobre la comunicación. Lo cual es un problema, porque algunos me habéis pedido por mensajes y correos que dedique un capítulo a cómo comunicar mejor y a la importancia de la comunicación verbal y no verbal.Así que dado que mi capacidad para hablar del tema es francamente limitada, me he traído a alguien que, además de una buena amiga, es una profesional increíble en este campo. Ella es Itziar García y actualmente es la directora de comunicación de BlaBlaCar en España.Junto a Francis Ochoa, con quien ella trabajaba en una agencia llamada Burson, tuvo el enorme mérito de convertir a un ingeniero cuadriculado como yo en alguien más o menos capaz de hacer entrevistas de prensa sin parecer más idiota de lo inevitable. Y la pobre, fue cómplice casi involuntaria del nacimiento de kaizen, porque le di muchísimo la lata para que me ayudara al principio, hasta que conseguí hablarle a un micro sin sonar como un robot. Al menos demasiado. Creo.Así que, en este capítulo, Itziar y yo abordamos algunas técnicas y conceptos básicos para una comunicación más eficaz. Y también desvariamos un poco, ¡para qué negarlo!

#WiseNuts EP0025 WiseNuts are joined by Daniel Mehrabian speaking about University admissions and higher education. If your kids are planning on attending a 4 year University after high school, this is the Podcast you want to listen to. http://www.eduprosusa.com/ Follow the WiseNuts on FaceBook: https://www.facebook.com/WiseNutsPodcast/  Follow the WiseNuts on Instagram: https://www.instagram.com/wise_nuts_podcast/ #wise #nuts #wisenutspodcast #podcast #pod #cast #armenianpodcast #school #university #college #highschool #education #armenian 

Estoy sentado entre el público en una sala abarrotada, cientos de personas junto a mí, todos mirando hacia un mismo punto: el escenario. Un escenario enorme, plagado de banderas de todos los países europeos. De repente, un ponente sube a ese escenario. Comienza a hablar, pero sobre todo comienza a moverse de un lugar para otro haciendo gestos con todo su cuerpo. Vincula los gestos al mensaje que está transmitiendo y por lo tanto proyecta un lenguaje no verbal excelente. Termina su discurso que no es excesivamente largo, unos 6-7 minutos, y en cuanto termina, tengo una sensación rara. Sé que aquel discurso parecía excelente, pero de alguna forma no ha conectado conmigo. Estoy en el Campeonato Europeo de Oratoria de Toastmasters, por lo tanto, este tipo de discursos tienen mucho que ver con el formato que propone esta organización, es decir, discursos algo teatralizados. Yo lo entiendo, y lo asumo, y estoy dispuesto a escuchar discursos de este tipo. Pero sin embargo, sigo teniendo la misma sensación. Algo no ha conectado conmigo. Algo le faltaba a ese discurso. Tiene que ver con el mensaje, pienso. Con las palabras que ha elegido. Porque el lenguaje no verbal, al fin y al cabo, ha sido impecable. ¿Cómo puede ser esto? Me viene ahora a la mente. Si he escuchado tantas veces que el 7 % del mensaje que transmitimos tiene que ver con el lenguaje verbal y el 93 % con el no verbal. Si lo he leído en muchísimos artículos, sí me lo han explicado en otros tantos cursos. La semilla de la duda se plantó en mi aquel día. El tiempo pasó y el mensaje me seguía llegando en diferentes formatos. El dichoso 7 por ciento. Y yo cada vez poniéndome más nervioso con el número, me preguntaba: ¿Quiere esto decir que el mensaje a transmitir es prácticamente irrelevante? ¿Qué pasa entonces con charlas tipo TED? En ellas todo gira en torno a una idea que merece la pena divulgar. Incluso el lenguaje no verbal parece quererse relegar a un segundo plano, ya que limitan en la mayoría de las ocasiones el movimiento de la persona que habla a una alfombra. Una minúscula alfombra que tendrá poco más de un metro cuadrado.

Urban myths usually spring from a scintilla of truth and then morph into something unrecognizable from the original.  I am sure Professor Mehrabian is mystified how his original research has been corrupted, to say something he never claimed.  We hear these things trotted out by people who actually don't know what they are talking about.  In the presentation's world there are a large number of these pseudo scientific experts. The “how you look when presenting is the most important thing” idea is one of those cases.  Mehrabian found, that only became important, when there was one major factor at play.  If that wasn't the case, then the how you look idea is really important claim is just nonsense.   Welcome back to this weekly edition every Tuesday of "THE Cutting Edge Japan Business Show" I am your host Dr. Greg Story, President of Dale Carnegie Training Japan and best selling author of Japan Sales Mastery. We are bringing the show to you from our High Performance Center in Akasaka in Minato-ku, the business center of Tokyo. Why the Cutting Edge?  In this show, we are looking at the critical areas for success in business in Japan.  We want to help advance everyone's thinking so that we be at the forefront, the Cutting Edge, of how to flourish here in this market.   Before we get into this week's topic, here is what caught my attention lately. Japan is getting active in what is called newspace as opposed to established space. The Japan Aerospace Exploration agency (JAXA) has selected Mitsui and Space BD to work on microsatellite deployment.  They will be seeking satellite deployment orders from universities and companies domestically and internationally.  Ispace Inc  plans to head to the moon, launching an unmanned lunar module twice by the end of twenty twenty.    Zozotown CEO Yusaku Maizawa has contracted with Space X in the USA to travel around the moon in the first ever private moon flight.   Space Walker   is planning a manned space journey.  It is collaborating with IHI, Kawasaki Heavy Industries, the Kyushu Institute of Technology and JAXA to develop a Spaceplane rocket for flight in twenty twenty seven.    PD Aerospace   is funded by ANA, HIS and others and is seeking to commercialise manned space journeys by twenty twenty four.  Astroscale   plans to launch the   ELSA-d  satellite that performs space debris removal around twenty twenty.  In other news,seventy percent of grads who joined their companies and three years later moved to another employer, were happy with the change. Why move? Fifty one point five percent pointed to dissatisfaction with work content and forty one percent mentioned unhappiness with the human relations in their workplace.  The survey by the Association of Job information Japan noted that   twenty  nine  percent   saw their salaries go up ten  percent,  forty  five point  six  percent  saw them go down by  ten percent or more when they moved.  Of the  thirty  two percent who moved to a smaller company,  seventy  percent said they were satisfied with the move.  Finally, tourist numbers in October showed that seven hundred and fifteen thousand three  hundred tourists came from China,   five hundred  and seventy  one thousand,  two hundred  from Taiwan and  one hundred  and  sixty nine thousand  five hundred  from Hong Kong.   This is episode number Sixty Seven and we are talking about   The Biggest Myth in Presenting    Soredewa ikimasho, so let's get going.Professor Albert Mehrabian's   1967   study of communication concluded that  fifty five percent  of the presenter's message was received visually, thirty eight percent from voice tone and only seven percent  through the words.  As we all know, a little bit of knowledge is a dangerous thing and these numbers have been widely misinterpreted.  As a result a number of gurus and pseudo experts have built businesses around emphasising the importance of how we look when we present.  So, according to this misplaced logic, how we look accounts for over half of the impression of how we come across, so we must pay careful attention to dress etc.   Professor Mehrabian, nearly 50 years ago, flagged an issue that has reached epidemic proportions today – audience distraction.  In his day, he was worried about factors that might compete with the key points we were trying to get across in our presentations.  His research showed that this  55 /  38  / 7  split only applied under one very critical condition.    When what we are saying is not congruent with how we are saying it, the audience leaves us.  They go off message and get distracted by our dress and appearance in fifty five percent  of the cases.  Others are no longer listening to what we are saying, but to how we are saying it. So  thirty eight percent  are focused on how we sound, our voice qualities, our accent, our pronunciation, etc. When we are incongruent between what we are saying and the delivery, only seven percent  of the words are actually registering with our audience.  That is not much is it.   When we say “incongruent” what do we mean by this?  In some societies, family members being interviewed by television reporters after losing loved ones in a tragedy, are smiling while talking to camera.  This is a supremely painful moment, yet they are smiling. In these cultures, this is accepted as a polite way to not burden others with their personal, heartfelt grief.  This for the rest of us is incongruent.  What we would expect to see is a face contorted with sad feelings, tears rolling down cheeks and a voice barely audible and breaking up under the strain.  In the same way, a really happy event, greeted with a long, sad face would not be congruent either.   Mehrabian's work tells us that when we don't match what we say with how we say it, we lose our audience. It wouldn't matter how well dressed we were, we wouldn't be able to maintain attention to what we are saying. No matter how stentorian or lilting, pleasant and professional our speaking voice, the key message is still being lost.  The immense value of our content is not absorbed because it is not being heard.   Wooden faces, devoid of expression are precisely the target for Mehrabian's research results.  These are often the experts in their fields who rely on their reputation and authority to carry the day.  They are subject heavyweights and their faces are ever serious, never smiling.  The problem is they are only able to manage one facial expression throughout their presentation, regardless of the content.  That doesn't work. Find out more when we come back from the break   Welcome backNot every sentence in a presentation is of such world shattering seriousness. Consequently, the lack of congruence with what they are saying and how they are saying it kills the communication.  Their audience mentally leaves their message. To add to that dilemma, it is so easy to escape the presenter today.   Thanks to powerful hand held devices we all have instant on-line access to worlds more interesting than the speaker.   We need to be skilled as speakers to keep everyone's attention on our messages.  We need variety, to have highs and lows in our presentations. Serious and light moments, complex and simple components of the message.  Each of these requires a face and voice of its own, that is in synch with the content.  Of course we should be dressed appropriately for the occasion, but we need to make our face and voice do the work, not the suit, blouse, tie or shoes.    If the topic is serious, look serious, but also be prepared to ease off the pressure from the constant seriousness.  It is exhausting for an audience.  They need a break or we will lose them.  If we are flippant and light all the time, we will not be providing enough variety for our audience at the other end of the scale.  It is the same problem but just coming from the other end of the scale. Telling jokes and repeating witticisms constantly for 40 minutes is not a substitute for a well designed presentation, unless you are a professional comedian and that is your trade.   If we focus on being congruent when we speak, then we will be more successful in getting our message across to our audience. That miserable seven percent number will flip, to become close to one hundred percent absorption of our message  and as speakers that is what we want isn't it. THE Cutting Edge Japan Business Show is here to help you succeed in Japan.  Subscribe on YouTube, share it with your family, friends and colleagues, become a regular. Thank you for watching this episode and remember to hit the subscribe button. Our website details are on screen now, enjapan.dalecarnegie.com, it is awesome value, so check it out. In episode  #68 we are talking about Negotiations-What is your preferred process. Find out more about that next week. So Yoroshiku Onegai Itashimasu please join me for the next episode of the Cutting Edge Japan Business Show We are here to help you and we have only one direction in mind for you and your business and that is UP!!!

Como persona emprendedora que eres, ¿Puede la forma en que te comuniques estar afectando tu credibilidad sin que te des cuenta? ¿Te gustaría aumentar tu influencia haciendo sólo unos pequeños ajustes en cómo expreses lo que quieres decir?   En este nuevo episodio Edward le quita la máscara al mito que puede estar afectando tu liderazgo inconscientemente.   Quizás has escuchado que el 55% de lo que comunicamos está compuesto por nuestro lenguaje corporal, 38% es tonalidad y que las palabras sólo representan un 7% de lo que tú quieres decir.   ¿Es esto cierto? ¿Tienen las palabras tan poca importancia? De ser así, ¿Pueden tu lenguaje corporal y tu tonalidad afectar tu liderazgo?   Existe mucha confusión en este modelo de comunicación y por esta razón, Edward te trae 7 pasos para que lo uses a tu favor, aumentando tu influencia y credibilidad al comunicarte.   Enlaces:   Para visitar la página web de este episodio: www.EdwardRodriguez.com/ie6 Para hacer preguntas o sugerencias sobre temas que te gustaría que Edward trate en este programa: www.EdwardRodriguez.com/preguntame Para suscribirte GRATIS al curso online: 12 Fundamentos Esenciales de In-Poderamiento!: www.in-Poderate.com   Si disfrutaste este episodio, por favor, suscríbete a este podcast en Itunes, Stitcher, Ivoox, Google Podcast o en cualquier aplicación que utilices para escuchar podcasts.  Es fácil y de esta forma no te perderás ninguno de los futuros episodios recibiéndolos automáticamente.   Únete al movimiento!!! Por favor, déjame una valoración y comentario en itunes. Esto nos ayuda mucho a que el mensaje de in-Poderamiento! llegue a las personas que lo necesitan.   Lo puedes hacer ahora mismo aquí: https://getpodcast.reviews/id/1461223372   Gracias!

Hey, Stop Fidgeting When Presenting   It has never been tougher to be a speaker. We live in the age of hyper distraction, with instant gratification felt to be too slow.  In fact, “slow phobia” is rampant everywhere and hand held digital device escape hatches abound.  Migrating away from all that distraction, to get people focused on your presentation is hard enough.  Things become more desperate though, when our nervousness starts the chemical adrenaline pumping through our veins. We feel the elevation of our breathing rate and we notice our hands starting to shake.   One of the nasty byproducts of all of this internal pressure and nervousness, is we begin to distract our audience by fidgeting.  Professor Albert Mehrabian's famous and usually misquoted research, says that we run into problems when what we are saying and how we are saying it don't match up.  The “how we are saying it” bit is broken into three distinct parts. The actual words, which Mehrabian depressingly found only accounted for seven percent of our communication success.  Body language contributed to thirty eight percent of the messaging and finally how we were dressed and how we looked made up the other fifty-five percent.  Often these numbers are misquoted. Mehrabian's important caveat about incongruity is not mentioned.   That is to say, when what we say doesn't match with how we say it, the audience is easily distracted away from the message.   Our words may be painstakingly composed, delivered in a well paced, clear tone.  We may be magnificently turned out for the occasion, just dressed to kill.  Our fidgeting however, is overwhelming everything else. The message radiating out through the fidgeting body language is contradicting the words coming out of our mouth or at least distracting from them.   One of the main culprits in the fidget field are our legs.  We shuffle about aimlessly on the spot.  Or we start striding around the stage looking highly strained and nervous.  We might well remain anchored to the spot, but we are not content with that.  We feel the need to sway our hips about like a mad captain on a rolling pirate ship.  We are rocking and rolling from side to side, all the while drawing attention away from our messages.     In the same vein, we also fail in the “looking confident” arena.  All of this movement is competing with the words and we don't want that.  That swaying itself is telling the audience “I am not rock solid about what I am saying, I am unsure, I am nervous about it”. Rather, the legs should be kept straight, with just a slight relaxation behind the knees to unlock the joints. Feel like you want the top of your head to push up into the ceiling. This will make you taller, straighter and give you more physical gravitas.   Another favourite of the failing presenters is to shuffle the direction of their feet around.  When they want to look at the left side of the audience, they shuffle their feet around in that direction. When they want to look at the right side, they shuffle their feet all the way across to the right.  Again, all of this fidgeting, this moving around, is distracting to the audience.  Why do it that way? If we want to look left or right, we should keep our feet anchored and just swivel our neck.  If we felt the need to go for more engagement, we could turn from the hips and have the upper body facing to the left or right, without moving our feet at all.   When we do move our feet, it should be for a clearly defined purpose.  When we are on stage, we can move to the very apron of the stage, closest to the audience. We do this to get physically closer to the front row, to add to our voice and gesture strength with our physical body presence, to underline a point we are making.  Now, we shouldn't stay there too long though, because the proximity will become too intimidating to the person closest to us.  They are thinking “psycho axe murderer” as we tower over them.  Also, the power of our physical presence starts to dilute very quickly, if it is just held in that same position. So there is no point holding it there for too long.   We should retreat to a more centered, neutral position.  From here we can step back and make a more macro point.  We do this to engage the entire audience, if the point we want to make is an expansive one.  Now that we are standing more toward the rear of the stage, we need to use our arms in a bigger fashion than normal, to signal we are making a macro point.  Again we can't stay there too long because the power wanes.  We need to move back to the middle, to the more neutral position.  None of this is random or fuelled by nervousness. It is thought through and planned, with the impact on the audience in mind.  We are not shuffling about through neglect, nervousness or negligence.   Our hands are another trap.  We might be holding them in front of our body, twisting them together because we want to form a protective barrier between us and the audience.  We might be tapping our thigh with our hand or even worse slapping it, making a noise. This competes with what we are saying, for the attention of the audience.     Another favourite is using one hand to squeeze the fingers of the other hand, as if we were ringing out a towel.  Playing with our tie knot trying to loosen the compression, because we are feeling hot under the lights or to lessen the intrusive gaze of our listeners is another tick.     Thrusting hands in and out of trouser pockets, highlights the conundrum we are facing about what to do with our hands when presenting.  Because of the adrenaline, we are unable to even keep them there, so we fidget, thrusting and withdrawing, thrusting and withdrawing, driving our audience crazy.   Shuffling papers on the lectern is a break from our usual rigid gripping of the edges of the furniture.  We align the sheets together left and right.  We then push the bottom of the pages together, banging them on the lectern, to get them into a more disciplined state.  All the while, this is competing with what we are saying and how we are saying it.   Video yourself and you will be shocked by how much you are fidgeting.  Instead, choreograph your movements carefully so that nothing is haphazard.  You move because that will add to the strength of your message.  Your hands are monopolised by considered gestures, to add weight to what you want to say.  You stand straight and tall, engaging your audience left and right with minimum distraction.  Remember, we want the audience focused solely on our face and our words.  These are powerful communication tools to help us isolate out our message. That is the only place we want the attention to be directed.        

Heute zerstören wir einen Mythos! Vor etwa 50 Jahren führte der Psychologe Albert Mehrabian zwei Experimente durch, um den stillen Botschaften, die in Sätzen wie „Schön, Dich zu sehen!“ versteckt sind, auf die Spur zu kommen. Da wir wissen, dass eine freundliche Begrüßung geheuchelt sein kann, achten wir unbewusst immer auch auf den Klang der Stimme und den Gesichtsausdruck unseres Gegenübers, um die wahre Botschaft hinter den Worten erkennen zu können. Dieses unbewusste Verhalten versuchte Mehrabian zu messen. Er fasste das Ergebnis seiner Experimente mit einer einfachen Zahlenreihe zusammen - und produzierte damit die wohl am häufigsten zitierte Ziffernfolge, die am wenigsten verstanden wird: 7% - 38% - 55%. Wir erklären, was da regelmäßig falsch verstanden wird und welche absurden Behauptungen daraus abgeleitet werden.

A clip from the monthly TJ podcast where we scrutinise an aspect of L&D and see if it stands up or not. This month: Mehrabian.

There are many valid reasons for resisting going remote in your team, but today we cover those reasons based on myths and common misconceptions about personalities suited to remote work and communication. visit www.virtualnotdistant.com We start with the one piece of often misquoted research, something that really frustrates Pilar in particular: 1) 93% of communication is non-verbal. The assumption of this is that therefore, virtual teamwork will never work as well as collocated. However, this statistic, which comes from Mehrabian’s work needs more context. It relates to emotional content and is more pertinent to situations where there is a disconnect between what is being said and what the listener is perceiving is going on. This article explains it all: https://www.businessballs.com/communication-skills/mehrabians-communication-theory-verbal-non-verbal-body-language-152/   2) The only way of generating ideas and innovating is by being in a room together shouting out ideas. Therefore if we can’t do this as a remote team, we will never be able to generate new ideas and be creative. Well, guess what, brainstorming doesn’t always work anyway! https://www.inc.com/melissa-schilling/the-science-of-why-brainstorming-in-groups-doesnt-work.html 3) Only introverts are suited to working from home. (We know that virtual teams don’t always have people working from home, but we thought we’d tackle this one as it also gets us going…) Well, what is an introvert anyway? And some “extroverts” make remote work anyway, they just know they need social interaction and make sure they get it in some sort of way. We challenge the fact that there is one type of personality that works best from home. https://www.fastcompany.com/3046450/do-you-have-the-right-personality-to-work-from-home  https://www.forbes.com/sites/karlmoore/2017/06/01/why-i-never-work-from-home-i-need-my-extrovert-breaks/#4b7cc2897711 We like this other article because it looks at personality traits or characterisitcs that might go best with remote work. https://www.entrepreneur.com/article/289370  

It's another great TJ podcast: Jon and Jo survey the news, put the 'meh' in Mehrabian and talk to editor-in-chief Debbie Carter about why everyone should enter the TJ Awards. Enter the Awards below. http://bit.ly/TJAentry

The “55% Of How We Communicate Is Visual” Myth  Professor Albert Mehrabian's 1967 study of communication concluded that 55% of the presenter's message was received visually, 38% from voice tone and only 7% through the words. As we all know a little bit of knowledge is dangerous and these numbers have been widely misinterpreted. As a result a number of gurus and pseudo experts have built businesses around emphasising the importance of how we look when we present. So, according to this misplaced logic, how we look accounts for over half of the impression of how we come across, so pay careful attention to dress etc.   Professor Mehrabian nearly 50 years ago, flagged an issue that has reached epidemic proportions today – audience distraction. In his day, he was worried about factors that might compete with the key point we were trying to get across. His research showed that this 55/38/7 split only applied under one very critical condition.   When what we are saying is not congruent with how we are saying it, the audience leaves us. They go off message and get distracted by our dress and appearance in 55% of the cases. Others are no longer listening to what we are saying, but to how we are saying it. So 38% are focused on how we sound, our voice qualities, our accent, our pronunciation, etc. When we are incongruent between what we are saying and the delivery, only 7% of the words are registering with our audience.   When we say “incongruent” what do we mean by this? In some societies, family members being interviewed by television reporters after losing loved ones in a tragedy, are smiling while talking to camera. This is a painful moment, yet they are smiling. In these cultures this is accepted as a polite way to not burden others with their personal, heartfelt grief. This for the rest of us is incongruent. What we would expect is a face contorted with sad feelings, tears rolling down cheeks and a voice barely audible and breaking up under the strain. In the same way, a happy event greeted with a long, sad face would not be congruent.   Mehrabian's work tells us that when we don't match what we say with how we say it, we lose our audience. It wouldn't matter how well dressed we were, we wouldn't be able to maintain attention to what we are saying. No matter how stentorian or lilting, pleasant and professional our speaking voice, the key message is still being lost.   Wooden faces, devoid of expression are precisely the target for Mehrabian's research results. These are often the experts in their fields who rely on their reputation and authority to carry the day. They are heavyweights and their faces are ever serious, never smiling. The problem is they are only able to manage one facial expression throughout their presentation, regardless of the content.   Not every sentence in a presentation is of such heavy weight seriousness. Consequently, the audience leaves their message and to add to that dilemma, it is so easy to escape the presenter today, thanks to powerful hand held devices allowing us to instant on-line access to the world.   We need to have highs and lows in our presentations. Serious and light moments, complex and simple components of the message. Each of these requires a face and voice of its own, that is in synch with the content. Of course we should be dressed appropriately for the occasion, but we need to make our face and voice do the work, not the suit, blouse, tie or shoes.   If the topic is serious, be serious but be prepared to ease off the pressure from the constant seriousness. It is exhausting for an audience, they need a break or we will lose them. If we are flippant and light all the time, we will not be providing enough variety for our audience at the other end of the scale. Telling jokes and repeating witticisms constantly for 40 minutes is not a substitute for a well designed presentation, unless you are a professional comedian and that is your trade.   If we focus on being congruent when we speak, then we will be more successful in getting our message across to our audience. That 7% number will flip to become close to 100% and that is what we want.   Engaged employees are self-motivated. The self-motivated are inspired. Inspired staff grow your business but are you inspiring them? We teach leaders and organisations how to inspire their people. Want to know how we do that? Contact me at greg.story@dalecarnegie.com   In the course of his career Dr. Greg Story has moved from the academic world, to consulting, investments, trade representation, international diplomacy, retail banking and people development. Growing up in Brisbane, Australia he never imagined he would have a Ph.D. in Japanese decision-making and become a 30 year veteran of Japan.   A committed lifelong learner, through his published articles in the American, British and European Chamber journals, his videos and podcast “THE Leadership Japan Series”, he is a thought leader in the four critical areas for business people: leadership, communication, sales and presentations. Dr. Story is a popular keynote speaker, executive coach and trainer.   Since 1971, he has been a disciple of traditional Shitoryu Karate and is currently a 6th Dan. Bunbu Ryodo (文武両道-both pen & sword) is his mantra and he applies martial art philosophies and strategies to business.  

Clients buy from people they like.  So how do we get clients to like us?  How do they determine whether your friend or foe?  In this Sales Influence podcast we look at Albert Mehrabian's "Liking Formula".  http://www.VictorAntonio.com

Leonardo da Vinci diceva "la semplicità è la massima sofisticazione". Ciò che è semplice è più immediato ed efficace, lo stesso vale con la comunicazione.Affrontiamo il tema della "comunicazione semplice" con Patrick Facciolo, speaker radiotelevisivo di Radio Italia, autore e formatore in ambito public speaking.ECCO DI COSA PARLIAMO- come rendere le tue presentazioni efficaci, grazie ad una comunicazione semplice- come "parlare con le immagini" rendendo il tuo messaggio più forte - smettiamo di usare le slide come se fossero un Gobbo!- le parole sono importanti! (il mito di Mehrabian)- l'app gratuita che analizza il tuo discorso- come partecipare gratis al Festival del Linguaggio del 25 Ottobre 2016- come ottenere i 2 libri citati in puntata con uno sconto del 50%NOTE PODCAST===========Evento gratuito 25 Ottobre: http://www.parlarealmicrofono.it/festivalLIBRI CONSIGLIATI*******************→ http://bit.ly/crea-immagini-con-le-parole→ http://bit.ly/il-pubblico-non-è-una-mucca-da-contenutiSEGUI MARKETING SEMPILCEPagina Facebook: http://bit.ly/pagina-facebook-marketingsempliceGruppo Facebook: http://bit.ly/gruppofb-marketingsempliceTwitter: https://twitter.com/mktsempliceSnapchat Alessio: www.snapchat.com/add/alessiobeltramiSnapchat Francesco: www.snapchat.com/add/f.bersani

Leonardo da Vinci diceva "la semplicità è la massima sofisticazione". Ciò che è semplice è più immediato ed efficace, lo stesso vale con la comunicazione. Affrontiamo il tema della "comunicazione semplice" con Patrick Facciolo, speaker radiotelevisivo di Radio Italia, autore e formatore in ambito public speaking. ECCO DI COSA PARLIAMO - come rendere le tue presentazioni efficaci, grazie ad una comunicazione semplice - come "parlare con le immagini" rendendo il tuo messaggio più forte - smettiamo di usare le slide come se fossero un Gobbo! - le parole sono importanti! (il mito di Mehrabian) - l'app gratuita che analizza il tuo discorso - come partecipare gratis al Festival del Linguaggio del 25 Ottobre 2016 - come ottenere i 2 libri citati in puntata con uno sconto del 50% NOTE PODCAST =========== Evento gratuito 25 Ottobre: http://www.parlarealmicrofono.it/festival LIBRI CONSIGLIATI ******************* → http://bit.ly/crea-immagini-con-le-parole → http://bit.ly/il-pubblico-non-è-una-mucca-da-contenuti SEGUI MARKETING SEMPILCE Pagina Facebook: http://bit.ly/pagina-facebook-marketingsemplice Gruppo Facebook: http://bit.ly/gruppofb-marketingsemplice Twitter: https://twitter.com/mktsemplice Snapchat Alessio: www.snapchat.com/add/alessiobeltrami Snapchat Francesco: www.snapchat.com/add/f.bersani

A person is entitled to their own opinion, but not their own facts. They say, “One picture is worth a thousand words.”I say, “In 1985, after finding that pretty but unlabeled icons confused customers, the Apple Computer Human Interface Group adopted the motto, ‘A word is worth a thousand pictures,' and a descriptive word or phrase was added beneath all Macintosh icons. Read it for yourself in Digital Marketing: A Practical Approach by Alan Charlesworth, page 123.” They say, “It's been scientifically proven that 93 percent of all human communication is nonverbal.”I say, “Show me the study. Show me who verified it. And please, for the love of God, don't pretend to quote Dr. Albert Mehrabian because not one person who has ever quoted Mehrabian to me has ever read any of his books. Admit it. A sales trainer showed you a pie chart and said 55% of human communication is body language and 38% is tone of voice and only 7% are the words we speak.” Pie charts are not proof. In Mehrabian's earliest book, Silent Messages (1971,) he speculated that during moments of extreme word/gesture contradiction, the words themselves contribute about 7 percent of the meaning we perceive, while tone of voice contributes about 38% and the rest – 55% – is body language. But Mehrabian makes it plain that these estimates pertain ONLY to moments when (1.) a speaker is describing their feelings and emotions and (2.) their physical gestures and tone of voice contradict their words. When a person is holding up their middle finger as they say, “Yeah, I love you, too,” don't trust the words; trust the finger. In 1994, when it became obvious that sales trainers in front of white boards were grievously misquoting his 55/38/7 statement, Mehrabian said for the record “Unless a communicator is talking about their feelings or attitudes, these equations are not applicable.” They say, “Everything we've ever seen or heard is stored somewhere in our brain and under hypnosis we can remember it.”I say, “On December 10, 2000, Matt Crenson, a science writer for the Associated Press summarized what scientists have proven in countless experiments:” We often imagine our memories faithfully storing everything we do. But there is no mechanism in our heads that stores sensory perceptions as a permanent, unchangeable form. Instead, our minds use a complex system to convert a small percentage of what we see into nothing more than a pattern of connections between nerve cells. Researchers have learned that this system can be fooled. Ask a witness, ‘How fast were the cars going when they smashed into each other?' and they will name a much higher speed than if they are asked, ‘How fast were the cars going when they made contact?'”They say, “Okay, now it's your turn to name the scientist who did the research. And please, for the love of God, don't pretend to quote Dr. Albert Mehrabian.”I say, “Yes, Matt Crenson failed to identify the unnamed ‘researchers' he was quoting, but I immediately recognized the study as a Loftus & Palmer experiment reported by Dr. Alan Baddeley in his 1999 book, Essentials of Human Memory. In that experiment, groups of people were asked to watch the video of a collision between two automobiles. Viewers who were asked, ‘How fast were the cars going when they smashed into each other?' gave answers averaging 40.8 MPH and reported having seen broken glass. But the group who was asked, ‘How fast were the cars going when they made contact?' reported speeds averaging only 31.8 MPH and remembered no broken glass, even though both groups had just watched the same video.” They say, “But it's been proven that we remember more of what we see than what we hear.”I say, “Would you be willing to trust the opinion of Professor Steven Pinker whose research on vision, language, and social relations was awarded prizes from the National Academy of Sciences, the Cognitive Neuroscience Society,

Heute zu Gast: Peter-Claus Lamprecht, der vor zwei Wochen sein 25-jähriges Jubiläum gefeiert hat und zu den besten Präsentationsexperten Deutschlands gehört. Eine Auswahl unserer Themen: Wie bitte? Bildersuche über das Telefon? Welche Vorteile das vor 25 Jahren hatte und heute noch hätte. Was stimmt nicht mit PowerPoint? Und ein einfacher Verbesserungsvorschlag dafür. Wer ist eigentlich schuld an schlechten Vorträgen, der Redner oder das Publikum? Warum die perfekte Präsentationsweisheit zwar überzeugend einfach, aber dennoch falsch ist.

Understanding the three V's of communication helps you prevent misunderstanding. Find the link to the site we mention, along with a written summary of today's show at BIGGSUCCESS.COM. Thanks so much for listening! - George & Mary-Lynn