Podcast appearances and mentions of Albert Mehrabian

Are you tired of feeling like your podcast blends in with the crowd? On this episode of Podcast Talent Coach, I'm diving deep into the one thing that will truly set your show apart. We talk about overcoming your speaking fear so you can step into your unique perspective and authentic story. EMBRACE YOUR PERSPECTIVE You've got something to say. You've walked through fire, learned the lessons, and earned your perspective. Unfortunately, your communication of that message has little to do with your content and more to do with your presence. If your message is muddled or your story is missing, your authority won't land with your ideal client. Your influence has less to do with your platform and more to do with your presence. To become someone worth listening to, you need to deliver more than great content. You need to share yourself. That can come along with some fear. Magnetic leaders don't just share what they do, they share who they are. They tell the story that makes others believe. I learned this the hard way by trial and error when I started in radio 35 years ago. My program director asked me when I was going to start being myself. It took a lot of hours on the air to discover what makes me different. It's not what I'm saying. It's whom I'm being. I had to overcome my fear and step into myself. It starts with one thing: Your Origin Story. ORIGIN STORY MASTERCLASS If you're ready to strategically use podcasting, video, keynotes, and interviews to grow your influence and become someone worth listening to, join me for my Origin Story Masterclass. Get details at www.PodcastTalentCoach.com/workshop. This one-hour masterclass will help align your influence with your story and the right audiences for maximum impact. Write your story and overcome your fear. This is for you if you're a entrepreneur, creator, or leader with a message, but your story feels scattered. You need to join us if you want to speak, teach, or lead — but you're unsure how to position yourself. Be part of this masterclass if you're ready to defeat your fear to stand out as a trusted andrespected voice. Get registered for the Origin Story Masterclass online at www.PodcastTalentCoach.com/workshop. HOW YOU SAY IT Your origin story is critical, because it is the foundation of whom you're being. Once you know your origin story and principles, you can overcome your fear and find the confidence to lean into that persona. Most communication is nonverbal. Not what you say, but how you say it. There was a study done by Dr. Albert Mehrabian. Many refer to the study out of context by saying 7% of communication comes from the words you say. 38% of communication is your tone of voice. And 55% is your body language. Dr. Mehrabian didn't exactly say that. But, it was close. He did talk about those numbers and he did say a majority of communication is nonverbal. Even if the numbers are off a bit, the principle is still true. It's not what you say that is the most important. Powerful communication comes from whom you're being while you say it. Unfortunately, fear often holds that back. Lean into your personality. Your communication will be so much more powerful allowing you to attract raving fans. RELATIONSHIPS THROUGH STORY Too many podcasters focus only on delivering information, but what really creates influence and profitable relationships with your audience is who you are while delivering your message. On this episode, I share why your communication style and presence are more powerful than the content alone and how you can step fully into your own spotlight without fear. Let's talk about what separates the most influential voices in any niche. Think Oprah, Howard Stern, or Gary Vee. It's not just their expertise; it's their story and how they deliver it with authenticity. Discover how adding your own perspective and sharing pieces of your origin story each week can magnetize listeners. It can also create true fans, and make your podcast stand out in the sea of sameness. I'll also explain the four core elements every podcaster must master. These include attention-grabbing artwork, a compelling show name, a laser-focused description, and captivating episode titles that hook your ideal listener. MARJORIE SAULSON To help you succeed, I talk with Communication Confidence Coach, Marjorie Saulson. She empowers reluctant speakers to develop their own unique messages, acquire engaging presentation skills, and master any nerves or fear. Her clients hire her so that they can communicate with poise and confidence in any situation - on stage, online, on podcasts, on the phone, networking, whether they are talking to one person or to 1000. Her professional accomplishments include: Being named both Top Speaking Coach of the Year and Top Motivational Speaker of the Year by the International Organization of Top Professionals Author of the #1 international bestselling book, "Empowering Business Owners to Overcome Speaking Fears Whether You're Talking with 1 Person or 1,000." Marjorie illustrates how communication is about so much more than just words. She breaks down why your tone, body language, and confidence are the secret sauce to being memorable on stage, online, or on your podcast. Together, we discuss strategies for overcoming public speaking fears, using the power of the pause, and crafting clear, compelling messages that truly resonate. Marjorie's stories—from her own journey as a shy child to empowering business owners—offer actionable advice for podcasters looking to find their voice. If you're confused about how to bring all of your life experience and lessons to your podcast in a way that feels authentic, this episode is for you. We dig into how to write a powerful origin story—your purpose and foundation—and share it strategically across all your content. Be sure to download Marjorie's free gift "How to Prepare for an Irresistible Interview". You can find it at www.PodcastTalentCoach.com/vibrant. LET'S GET STARTED Ready to create a podcast that's impossible to ignore? Tune in to learn why you need to show up as the real you. Discover how to amplify your presence, plus practical techniques to banish nerves and deliver with poise. This is powerful whether you're talking to one person or thousands. If you're driven to build authority, influence, and connection through your podcast, apply for a coaching call with me and let's craft your powerful story together. Go to www.PodcastTalentCoach.com/apply, click the button and apply to have a chat with me. We will develop your plan and see how I can help and support you to achieve your podcast goals.

All flourishing is mutual, that's a given. And yet the schisms in our culture, the tribal divides and limbic hijack seem to grow deeper and more powerful by the day. It doesn't have to be like this.  We do have the tools of connection, of genuine listening, of offering trust to gain trust and offering respect to gain respect, we just need to know how  - and when - to put them into practice.  If we're going to move forward into that future we'd be proud to leave behind, we need to start practicing these skills as if the world depended on them - because it does.  This week's guest is someone who practices and teaches the deep, transformative skills of conflict resolution daily.  Carm Aufderheide has a master's degree in conflict and dispute resolution (CRES), and qualifications in positive reinforcement dog training from the Karen Pryor Professional Dog Training Academy (KPA-CTP and CPDT-KA) and in Separation Anxiety from Malena DeMartini, bringing both to her consultations in her NorthStar Training Solutions in Oregon. Together, these put her right in the middle of quite fierce conflicts that rage around the dog training world over the various styles of dog training, most of which boil down to: do we use force or don't we?  This is a perfect microcosm of the greater macrocosm of our torn and wounded world and Carm brings her dual skills to this with grace and intelligence and a fierce compassion that is a joy to encounter.  I first came across Carm on the Functional Dog Collaborative podcast and was blown away by the clarity of her thinking, and her capacity to live true to her convictions. I made contact later that day and we set up time for the podcast.  That was roughly six months ago, when the world was a different place. Now, recording on the day of the Pope's death, as our reality spirals deeper into chaos, it feels ever more essential that we learn these skills.   Carm suggested a whole set of reading before we recorded and I have put a link to all the books, as well as Carm's NorthStar website in the show notes.   Northstar Training Solutions https://www.northstartraining.info/ Street Epistemology https://www.streetepistemology.com/Albert Mehrabian's 7-38-55 Rule https://www.rightattitudes.com/2008/10/04/7-38-55-rule-personal-communication/Carm on the Functional Dog Collaborative podcast Carm's Recommended readingHow Minds Change by David McRaneySupercommunicators by Charles Duhigg High Conflict by Amanda RipleyThe Book of Beautiful Questions by Warren BergerNever Split the Difference by Chris VossWe Can Work it Out by Marshall RosenbergIf you're interested in joining us at a Gathering, or in the Membership, please follow the links below: Accidental Gods Gatherings https://accidentalgods.life/gatherings-2025/Accidental Gods Membership https://accidentalgods.life/join-us/

In a digital meeting, do you find your gaze lingering on your own image or are you truly observing your colleagues? Let's mindfully walk through the silent but impactful realm of body language. Dating back to the 1800s to the current age of selfies, we have been enamoured with our own images. This week's invitation: Become keen observers of nonverbal cues. With 55% of communication being nonverbal, according to body language expert Albert Mehrabian, this aspect can't be overlooked, even in the virtual realm.Though it's challenging to decipher body language through a screen, there's much to be understood from the unspoken – a furrowed brow, the posture of attentiveness, or the subtleties of a smile. By tuning in to these silent signals, we can deepen our understanding of our colleagues and enhance our presence in every interaction.This week, embark on a journey of silent observation. Be present, be perceptive. How has paying attention to body language changed your communication and your mindfulness?Related LinksArticle: How Much of Communication Is Nonverbal?Podcast: How to Care ABout Your CoworkersPodcast: Manage Your Personal BrandMore Links and Resources Pick up your Mindful in 5 Book and Journal from Amazon Join the Discussion on LinkedIn Join the Mindful Ninjas: Subscribe to the newsletter Website: https://www.spiwejefferson.com/ Get a Custom Signed Book and Journal Facebook Instagram YouTube Contact Us: info@spiwejefferson.com Rate Us: Goodreads and Amaz...

✅ FREE ACCESS: Mindset Mastery: 7 Productivity Keys For High-Performing Leaders https://bit.ly/3B8uvM7 ✅ Subscribe: https://bit.ly/3TwUtU0 ****** How to Use Non Verbal Communication in High-Stakes Negotiation Drawing from the expertise of former FBI hostage negotiator Chris Voss and the groundbreaking 7-38-55 rule by Albert Mehrabian, we uncover the secrets of silent persuasion that can make or break your negotiation success. Nonverbal Communication Mastery: Understand how only 7% of communication is verbal, and the remaining 93% lies in your tone of voice and body language. The 7-38-55 Rule Explained: Get a comprehensive breakdown of Albert Mehrabian's famous communication model and how it applies to negotiation. FBI Negotiation Tactics: Gain insights from Chris Voss, a master of negotiation, on how to leverage nonverbal cues for maximum impact. The Three Types of 'Yes': Discover the differences between counterfeit, confirmation, and commitment 'yes', and how to recognize them. Advanced Strategies: Learn how to read body language, tone, and other nonverbal signals to steer negotiations in your favor. ****** Chapters: 00:00 Introduction 00:07 Book Reading 0:42 The 7-38-55 Rule 01:25 3C's of Nonverbal Cues 03:13 Types of 'Yes' in Negotiation 05:12 FBI Tactics in Negotiation 05:48 Nonverbal Negotiation Examples 08:57 Next Steps ****** Links mentioned: Never Split the Difference: https://amzn.to/3uiae79 ****** All Channels: ✅ Channel: https://bit.ly/3TwUtU0 ✅ Instagram: https://bit.ly/478urJN ✅ Podcast: https://spoti.fi/3pHC47k ✅ Free Resources: https://bit.ly/42iwaut ✅ Articles: https://bit.ly/42EdQMh ****** Common searches: non verbal communication, how to improve non verbal communication skills, how to learn non verbal communication, how to do non verbal communication, how to teach non verbal communication, how to write non verbal communication, how to understand nonverbal communication, how to read non verbal communication, explain as to how sign language is an important form of nonverbal communication, how to draw non verbal communication, how can nonverbal communication be used effectively ****** #nonverbalcommunication  #negotiation  #communicationskills  #persuasion

Today, I want to give you strategies to improve your verbal communication skills – specifically, with an eye to enhancing your promotability.  Next week's episode will piggyback on this one with ways to improve your written communications skills – also with an eye to enhancing your promotability.  In episode #113, I covered active listening at work; here's the link to that episode:https://exclusivecareercoaching.com/posts/2020-02-05-113-active-listening-at-work/ In episode #114, I talked about effective communication at work, and I've included that link in the show notes. I'm going to include some of that information in today's episode. https://www.exclusivecareercoaching.com/posts/2020-02-12-114-effective-communication-at-work Let's start with an assessment of your verbal communication skills – tell yourself the truth as you answer these questions. I highly recommend journaling your responses. 1.    Do I ask questions when I don't understand something, or do I keep it to myself? 2.    Do people often misunderstand my messages? Am I often surprised that they don't understand what I am saying? 3.    Is it easy for me to understand someone else's point of view during a conversation? 4.    Do I think about how my responses will be perceived by others, or do I speak without thinking?  5.    Do I find it difficult to see and read people's body language? 6.    Do I struggle to find the right words to convey my message? Which one of these is a weak link for you? Develop a 90-day goal to improve that area. Asking for a mentor's help, watching YouTube videos, listening to podcasts, reading books, asking for people's feedback, or taking a course are all ways to improve your area.   There are four steps to the communication process: -The words you speak (articulation, correct word usage) -What you meant by those words (intonation, vocal pauses or emphases) -The words the listener heard (ability to hear what is said, the listener's understanding of the language you are speaking in) -What the listener makes those words mean (experience, cultural differences)  Utilizing both verbal and written communication skills, you want to be able to clearly communicate your achievements and contributions to your manager. You also want to be able to articulate your career aspirations – he or she needs to know that you want to be considered for a promotion at the appropriate time.   Next, let's dig into specific verbal communication issues you may have and ways to improve.  1.    If you find yourself straying mentally when others are speaking, you may have a challenge with active listening. Strategies to improve: -You have to be able to hear the other person. If the space you are in is too noisy for that to happen, suggest moving to someplace quieter.  -Are you possibly dealing with a hearing problem? Is this something you need to get checked out? Or is the problem only when there is a lot of ambient noise? If so, move to someplace quieter.  -Are there visual distractions around you that are interfering with your ability to pay attention? Relocate the conversation to minimize.  -Are you asking questions to make sure you understand what the other person is trying to communicate? The key here is to find the balance between constantly interrupting the speaker and making sure you understand their message. Another tool for understanding is to repeat back what you heard.  -Are you making appropriate eye contact? My rule of thumb is your eye contact should be nearly 100% when the other person is speaking and at least 60% when you are speaking. Also, be sure to nod and make appropriate facial gestures to show you are listening.  -Do you have trouble retaining important information after a conversation? If so, WRITE IT DOWN.  -Are you paying attention to nonverbal cues – and working to reconcile them with what's being said? If not, you're missing more than half of the conversation – the 55/38/7 formula created by Albert Mehrabian states that communication is 55% nonverbal, 38% vocal, and 7% words only. If this is a challenge for you, I recommend you look up some YouTube Videos on nonverbal communication.  -Do you understand what the speaker intends for you to do with the information they are about to give you? If not, ask questions – does the speaker want your advice, do they want you to take action, do they want to just impart information?  -Are you showing the appropriate emotional response to what is being said? If this doesn't come naturally to you, it may be a case of “fake it ‘till you make it.” Excitement, empathy, and understanding are all possible emotional responses.   2.    If your challenge is speaking clearly and concisely, you'll want to work with a coach or find a mentor who can give you real-time feedback on your verbal communication skills. Specific areas for them to help you with include: -Are you clearly stating your message? Can the other person understand the information you are trying to convey? -Are you using unnecessary jargon or fillers? Slang, inappropriate use of words (hone instead of home, irregardless instead of irrespective), fillers like “Um” or “I mean” or “Sort of”), or overusing a word like “literally” or “fantastic.” And, of course – no profanity.  -Are you conveying your message concisely – with an appropriate amount of detail but not too much? Are you staying on point? -Are you using examples or analogies as appropriate to illustrate your points?  3.    If your challenge is speaking up in meetings, this may be a confidence issue, a communication issue – or both.  Either way, set a goal to make at least one significant comment in your next meeting. If possible, ask someone you trust who will be in that meeting to give you feedback afterward.  As you get comfortable with making one comment, set your bar higher. Eventually, ask about running a meeting.   4.    If your challenge is presentations, this can either be an issue with public speaking, organizing and conveying information – or both.  This is an excellent one for a speaking coach; Toastmasters is another excellent option. Practice is the key here.  -Seek out low-risk opportunities to speak in public, whether at your work, in a volunteer organization, or some other opportunity. Gradually build up to higher-risk opportunities, as there will also be a higher reward possibility.  -Use appropriate visuals. We've all been subjected to PowerPoint presentations that are so small we can't read the content – or 46 slides in one presentation. Make sure your visuals support your presentation – not hijack it.  -Get feedback on the “compellingness” of your presentation – are you moving people if that is the purpose of the presentation? Are you making factual information interesting? Are you using humor if appropriate?  -Know your audience. What is their current level of understanding of the information? What references will they relate to? What else do you know about them that will help you customize your presentation?  -Look the part. One of the best pieces of advice I ever received from a professor was this: “How you dress lets the audience know what you think of them.” Of course, you want to factor in the environment and other considerations, but in general – dress in a way that shows your audience you respect them and value their time.  -If you find it challenging to answer audience questions, either because you are afraid you won't have an answer or because you aren't great with spontaneity, watch YouTube videos of this portion of people's presentations. Go to live presentations – evaluate how other people are handling this portion and learn from their successes and mistakes.  So let's circle back around to the title of this episode: Improving Verbal Communication Skills to Enhance Promotability. As I said at the outset, a piece of this is to let your boss know of your interest in being promoted. Also, let him or her know that you are working to improve your communication skills – and what, specifically, you are doing to achieve that goal.  Ask your boss for what you need – Is it feedback? Is it suggestions on how to improve? Is it opportunities to use the skills you are working on?  The final word here: Practice. Practice. Practice. Set SMART goals, plan your steps to achieve those goals, and evaluate your progress at appropriate intervals.   If you are a high-achieving professional with the goal of landing in the C-suite, the Highly Promotable coaching program may be just the ticket! This 1:1 program is targeted to strategically leverage one of your strengths to become a signature strength — and move the needle on one of your developmental areas so it becomes a strength.  This is a four-figure investment in your professional future! If this sounds like just what you need, schedule a complimentary introductory call to determine if you are a fit for Highly Promotable:  https://calendly.com/lesaedwards/highly-promotable-introductory-call  

We have probably all been on the receiving end of it or have been a witness to it. The presentation is completed, after which come the questions; some are fact finding, some seek clarification, while some are just plain nasty. Perhaps the questioner is not trying to be mean, but the result is the same. All eyes in the room burn a hole into you as everyone waits to see how you are going to handle this little Scud missile that is thinly disguised as a question. Some presenters splutter, nervousness sapping intellectual and verbal powers, while some give such a pathetic response we can see their credibility sail out the window as they speak. Some get angry, assuring everyone there that they are not fit for higher responsibilities because they can't control their emotions.  Do these questions come up? Yes, so there is no point imagining that we won't have to face the meeting room moment of truth. Do we usually prepare beforehand, in the event that someone might decide to go after us? In 99% of cases the answer is “no”. The Scud catches us off guard and we simply flounder. This is a challenge that easily can be fixed. Below are a few steps that will trounce your rivals, diminish your adversaries, and show everyone what a true professional you are. Most preparation prior to any presentation generally focuses on the content and not the delivery. Taking questions, by the way, is part of the delivery and not something tacked on to the main proceedings. When preparing a speech or presentation, we are in control of the direction. However, once the questions start raining down, sadly, we are no longer in command of the situation. The first step before the meeting is to imagine what trouble may lie ahead. Who will be in the room? Who has a vested interest in seeing you go down in flames? Who are the potential troublemakers and their acolytes, possibly beavering away at creating problems for you? What have been some of the historical issues between your section and other parts of the organisation? Will there be someone in the room still smarting over you getting his or her money for last year's project? What are some of the current burning issues that have a lot of money or prestige attached to them that would invite someone to slice you up in front of the assembled masses? Having identified the issues that are likely to become “hot” during the questioning period, let's design some positive messages. Henry Kissinger, former US secretary of state, gave a great piece of advice once when announcing at a press conference, “Who has questions for the answers I have ready for you?” It is an amusing question, but also very smart. Rather than moving straight into damage control, which can often appear weak, squeamish, shifty and dishonest, go on to the front foot and put forward a strong positive message about the benefits of what you are proposing. Have at least two or three of these ready for each issue that you have designated as potential trouble. As a side note, be aware of your body language when doing this. Albert Mehrabian's book, Silent Messages, has become well known for noting the disconnection between what we say and how we say it. If the two don't match up, your message (your actual words) get lost, while 93% of everyone's attention is focused on how you look and the style of your voice. Thus, a positive message needs positive body language, facial expression, tone of voice, and strength to back it up—preferably with a steely eye that glints with confidence. Even if you don't possess one of those, try to fake it until you make it. Focus on four response options that will help to provide a strategy when questions come assailing you. • Immediately deny what others say when it is factually incorrect, misinformation, rumour, hearsay, or when you have been misinterpreted. Be strong, brief and have clear evidence to support your denial. • Admit you are wrong when there has been a misunderstanding or mistake. This is disarming and leaves the questioner with nowhere to go. The wind has been drained from their sails; you look honest and reliable. • Reverse negative perceptions by turning them into positives. For example, when dealing with competing priorities within the organisation, you might say: “I understand that going through this reorganisation is costing us a lot of time right now. The fact that we are dedicating this time now to the issue should save us all time later by having a more efficient structure”. • Explain in more detail by providing further background and facts. The reason behind a decision or position is often news to the other party who may not have the same grasp of the details as you. The distance between our ear and our mouth is way too short! We blurt out the first thing that comes into our mind when we encounter trouble. We need a verbal cushion to slow down the response process. Our first response is rarely our best one, so delay it slightly. We can do this by paraphrasing, into neutral terms, what someone else has just said. This has a double benefit because you are now in control of the language of the question and you have given yourself some thinking time. The question might be: “Is it true that the company is going to start firing people next month?” Your paraphrase might be: “The question was about future staffing”. Other cushions might include phrases such as: “Many people we have talked to have expressed similar concerns”; “That is an important issue, let's talk about that for a moment”, and “Thank you for bringing that up so we can address it”. Our brains work very fast, so we only need three or four seconds to get to a second response option, which will always outshine the first bluster that comes out of our mouths. Calm, considered responses, cushioned for effect, and delivering positive messages in a positive way will disarm any nasty boardroom pirates who are trying to scuttle you. Good luck!    

Join us on this enlightening episode of the Jake and Gino Podcast, where we dive deep into the world of body language and nonverbal communication with the renowned expert Scott Rouse. Scott, with his extensive experience training alongside the FBI, US military, and the Department of Defense, shares invaluable insights into human behavior and nonverbal cues.   Key Highlights: Scott's Journey: Discover how Scott's fascination with body language began in his childhood and evolved through his academic and professional pursuits. The Art of Pitching: Scott reveals the secrets to successful pitching, emphasizing the importance of body language in building trust and rapport. Decoding Nonverbal Cues: Learn about various nonverbal cues and what they might indicate in different contexts. Practical Advice: Whether you're pitching a business idea or keen on improving your communication skills, Scott offers practical tips and strategies. Book Recommendations: Scott suggests some must-read books for those interested in diving deeper into the world of body language. Episode Moments: 00:00 - Scott Rouse's Background 05:10 - How Scott's Previous Clients Got Funded Using His Methods 09:45 - Gino Breaks It Down - Prepare, Connect, Deliver 10:52 - The Science of Understanding Body Language 13:04 - Non Verbal Cues 17:38 - President Clinton's Infamsou Speach Diagnosis 20:56 - Albert Mehrabian and the 7 - 38 - 55 rule 26:08 - Basic Body Language Cues to Sift Through the BS 32:00 - Scott Rouse Book Reccomendations 33:32 - How To Contact Scott Rouse 34:07 - Gino Wraps It Up About Scott Rouse: Scott Rouse is a behavior analyst and body language expert with an impressive track record of working with Fortune 100 companies, attorneys, and entrepreneurs globally. His expertise in nonverbal communication has been instrumental in various fields, including business, law enforcement, and military training. Connect with Scott Rouse: LinkedIn: Scott Rouse Don't forget to subscribe to the Jake and Gino channel for more insightful interviews and expert discussions. Drop your thoughts and questions in the comments below! Brand New? Start Here: https://jakeandgino.mykajabi.com/free-wheelbarrowprofits Want To Get Into Multifamily Real Estate Or Scale Your Current Portfolio Faster? Apply to join our PREMIER MULTIFAMILY INVESTING COMMUNITY & MENTORSHIP PROGRAM. (*Note: Our community is not for beginner investors) https://jakeandgino.com/apply About Jake & Gino Jake & Gino are multifamily investors, operators, and mentors who have created a vertically integrated real estate company. They control over $250M in assets under management. They have created the Jake & Gino Premier Multifamily Community to teach others a simple three-step framework for investing in multifamily real estate. Connect with Jake & Gino on the social media platform you are most active on: https://jakeandgino.com/link-tree/  

Have you ever sat in a seminar or a talk about communication and heard the speaker use these statistics about communication?·       7% are the words, ·       38% is the way the words are said (para verbals) and ·       55% of the communication is non-verbal  (body language)These often yet misquoted, out-of-context figures came out of the work of Albert Mehrabian, specifically, “Silent Messages.” Beginning the in 1960's Mehrabian, a Professor Emeritus of Psychology at UCLA,  has been known for his pioneering work in the field of nonverbal communication (body language). In the 1960s Professor Albert Mehrabian and colleagues at the University of California, Los Angeles (UCLA), conducted studies into human communication patterns. When their results were published in professional journals in 1967, they were widely circulated across mass media in abbreviated form. Because the figures were so easy to remember, most people forgot about what they really meant. Hence, the myth that communication is only 7 percent verbal and 93 percent non-verbal was born. And we have been suffering from it ever since.The fact is Professor Mehrabian's research had nothing to do with giving speeches because it was based on the information that could be conveyed in a single word.It is important to understand the context of Mehrabian findings.  At a minimum, the formula applies to communications of feelings and attitudes (like-dislike), not simple communication, ambiguity, or incongruence.Here is the oversimplification of the true statistics:·       7% of meaning in the words that are spoken. ·       38% of meaning is paralinguistic (the way that the words are said). ·       55% of meaning is in facial expression. Listen as Mehrabian's findings are explained, the studies that determined the findings, and the misquotations are debunked. The record is set straight!Support the show

Today I want to talk about a pain point that many women experience in business, and it is the challenge of speaking with senior leaders. Now, as a women's career expert and executive coach, I hear from women all the time that it is important to them to do this well, but they lack the confidence and capability in their application. They know that their meetings, their interactions with senior leaders represents a great development opportunity for them. It's great visibility, all of those things, but they're not sure how to make a great impression when speaking with those senior leaders. So if you relate to that in any possible way and you want to just build some credibility and confidence with senior stakeholders, then this episode is for you. I'm going to share four insights that I think are very practical, something you can go and do and work on immediately, that will help you impress senior leaders in your business. Presenter: Gillian FoxLooking for more?  Visit...yourbrilliantcareer.com.auFacebookInstagramLinkedInFREE GUIDE: How to communicate confidently with senior stakeholders

Albert Mehrabian's research, which started back in the 1950s, led to the development of the 7-38-55 Rule. The rule suggests that communication can be broken down into three components: Words (Verbal): This aspect includes the actual spoken or written words used during a conversation. In Mehrabian's study, it accounts for only 7% of the total impact of a message. Tone of Voice (Vocal): The tone, pitch, and inflection of one's voice fall under the vocal component. It contributes to 38% of the overall impact in a message. Body Language (Nonverbal): The most influential part of communication is nonverbal cues, such as facial expressions, gestures, posture, and eye contact. This component makes up a significant 55% of the total impact in a message. In this episode, we share some examples of how this applies to sales, especially in the more virtual world of selling.   Enter our monthly drawing for an insulated High Tech Freedom tumbler - www.hightechfreedom.com/mug   Host Contact Information - Chris Freeman LinkedIn - http://linkedin.com/in/chrisfreeman Facebook - https://www.facebook.com/chris.freeman.9461

Body language, or non-verbal communication, plays a major role in building trust. That's why the component of intimacy accelerates positivity. As long as our body language is consistent with the words we use, people trust us. On the opposite side, as Albert Mehrabian said in his 1971 book Silent Messages, “When our words contradict the silent messages contained within them, others mistrust what we say.” So, it could accelerate trust but also prevent trust. This episode is one of those episodes in which I bring a guest who know and who cares. Today, I have Melinda Marcus, an expert and consultant on influence and nonverbal communication. We will talk about how much control we have over our body language and how good are we at interpreting it. We will talk about the relationship between working remotely, body language, and, of course, trust. We are going to have a great conversation about body language and trust. (as well as other things).

Uno de los principales factores que he logrado identificar de un líder que es exitoso y uno que fracasa es su habilidad de comunicación. Por ejemplo ¿sabías que la empatía es un factor clave para crear una comunicación efectiva? ¿Qué la comunicación no verbal es tan importante como la verbal? O ¿Qué existen diferentes estilos de comunicación? En este episodio de la serie la he llamado “5x5 5 aprendizajes de los 5 mejores libros”” . Los libros que veremos en este episodio relacionados al tema de comunicación efectiva son: ·         "Cómo ganar amigos e influir sobre las personas" de Dale Carnegie ·         "La comunicación no verbal" de Albert Mehrabian: ·         "El pequeño libro de la comunicación efectiva" de John Adair ·         "El poder de la comunicación inteligente" de Tony Alessandra y Michael J. O'Connor ·         "La comunicación efectiva en el lugar de trabajo" de Michael Barrett y Tim McIntyre

Hartnäckig hält sich die Annahme, dass die Bedeutung einer Botschaft zu 55% über den Körper, zu 38 % durch die Stimme und nur zu 7% über Wörter kommuniziert wird. Daher, so die Aussage vieler rhetorischer Ratgeber, sollten wir beim Sprechen besonders auf unsere Gestik und Mimik achten, denn diese seien beim Sprechen das eigentlich Entscheidende. In dieser Folge von Talking Bodies klären wir auf, dass die Überhöhung des “Nonverbalen” aus einer verzerrten Darstellung von zwei Studien des Psychologen, Albert Mehrabian, entstanden ist. Es ist keinesfalls so, dass Körperbewegungen die Hauptlast in der Kommunikation tragen. Außerdem zeichnen wir nach, wie eine solche Urban Legend entstehen konnte und wir erklären Euch, welche Rolle der Körper wirklich in der Kommunikation spielt. Alle Quellenangaben findet Ihr unter www.talkingbodies.de Hier könnt Ihr uns auch gern Fragen, Kommentare und Anregungen hinterlassen.

In Julie's interview, she will discuss why attunement is important, how it can be developed, the three C's of Non-Verbal Communication: context, cluster, congruency. Albert Mehrabian's 55%, 38%, 7% Rule states that only 7% of what we communicate is with words, and yet we focus so many tools on this aspect. The rest of what we say is through signals, micro-expressions, facial reflexes, breathing patterns, and noises. Developing attunement to your partner's distress signals prior to the need for tools may help co-regulation prior to a conflict erupting. This can change the energy between partners and create safety in the relationship. Show links: http://apsats.org http://www.newenglandcoachingservices.com http://daringventures.com/windell https://go.chooseconnectionsummit.com/

In Julie's interview, she will discuss why attunement is important, how it can be developed, the three C's of Non-Verbal Communication: context, cluster, congruency. Albert Mehrabian's 55%, 38%, 7% Rule states that only 7% of what we communicate is with words, and yet we focus so many tools on this aspect. The rest of what we say is through signals, micro-expressions, facial reflexes, breathing patterns, and noises. Developing attunement to your partner's distress signals prior to the need for tools may help co-regulation prior to a conflict erupting. This can change the energy between partners and create safety in the relationship. Show links: http://apsats.org http://www.newenglandcoachingservices.com http://daringventures.com/windell https://go.chooseconnectionsummit.com/

In our presentation training classes we ask the participants, “how long does it take for you to make a judgment about someone you are meeting for the first time?”.  How about you?  How long do you take to make a judgment about someone you are meeting for the first time?  It used to be people in our classes would say 30 seconds, others would say up to a couple of minutes.  Today, the answers are now down to three seconds!    What does that mean for us in sales? We have such a small window to make that good first impression but are we prepared?  However are you really planning your first impression or are you leaving it to random chance?   Let's work on a couple of areas to build that excellent first impression.   Visual   (1) Dress for success because we make 100% of our assumptions about your professionalism, reliability and trustworthiness based on how you look, before we even talk with you.  Dr. Albert Mehrabian's research showed that we need what we say, to match up with how we are saying it, to grab people's attention with our words.  When people see us for the first time, all they have to go on is what they see in front of them.   What does that mean?  Let's use this check list of things not to do.  It is hard to argue you are reliable around the quality of your solution, when your shoes are scuffed. They need to be polished to a mirror sheen.  The same thing goes for food stains on your clothes that obviously have not been dry cleaned.  You want to seem professional, but your hair is messy and your clothes don't fit well anymore, because you have put on some weight.   For men, I often see an old looking pants belt that should be replaced or it is brown in colour, when they are wearing black shoes.  Is this hard to get right? What about when the tie knot is loose and not tight against the collar.  Are you really telling me you are great with your attention to detail, when you look like this?   (2) When we meet people, smile first and then bow.  That smile says, I am not anxious, in a hurry or nervous, but instead I am confident and professional even before we have exchanged one word in conversation.   (3) Make initial eye contact when you first see the client but for no longer than six seconds.  Japan has some distinct cultural perspectives on making eye contact. For a salesperson to make continual eye contact with the buyer may make them feel uncomfortable.  Nevertheless make six seconds of eye contact at the very start to form a solid first impression of confidence.   Vocal   Having a friendly tone of voice sounds obvious, but often salespeople get stuck with a “businesslike” voice which doesn't sound friendly. Also don't mumble, speak with a lifeless voice quality, be too soft or too loud.   2) Use their name immediately but don't go crazy and overdo it thereafter.  We like     the sound of our name and so dropping into the conversation, especially at the start, will be welcomed.   Start with an insightful remark that gets them talking as soon as possible about their business. We might feel nervous and think we have to carry the conversation, but that is not the case. Get them telling you about themselves or the company, so that you can relax and just gauge what type of personality type they are so you know how to interact with them. Are they big picture or detailed in orientation.  Are they assertive or rather quiet?      By the way, if there is something new in their office environment, don't just say it is new, they know that.  Ask if this new thing has had any impact on their business or their staff or their customers etc.    When we meet the buyer, the ratio should be 80% of the time the client is talking and we take up the rest.  If you find yourself waffling on too much, then shut up and ask a question, to get the spotlight back on them. They have all the answers we need, so particularly at the initial meeting, we want them to tell us what their issues are, so that we can plumb the angle we will need to come back at in order to fix their problems.     These are some things to think about when first meeting buyers. Remember don't just walk in off the street and simply leave first impressions to luck or chance. Plan them carefully, every time, for maximum effectiveness.  

Recently I have been coaching people on their presentation skills.  It is always amazing to me how some small changes can balloon into major improvements.   If these things are so simple, then why aren't they making the changes themselves?  Why do they need coaching?  Basically, we all wander through life with a minimum level of self-awareness about anything, let alone how we appear when we present.  The other problem is the zone of vision when we are presenting is in an arc in front of us. It takes some organising to be able to see how we are doing in the eyes of the audience. Most of us are just not that well organised.  So we wind up giving the presentations into the void and are not really sure what needs improving.  Enter the coach.   I found I was focusing on a few items to help the participants in my class improve their persuasion power.  The six elements were eyes, hands, face, voice, toes and energy.  Let's dig in a bit deeper with each of them.   Looking at your audience and engaging your audience are not the same thing. You often see politicians in Japan scanning their eyes across a crowd, trying to give off the vibe that they are connecting with the punters. However, it is a fake construct, because the length of time allocated is only around two seconds per person.  We need around six seconds of one-on-one sustained eye contact, before we can create a sense of “the speaker is talking directly to me” in the audience member's mind.  If we just keep staring at them, they start to think “axe murderer”, because it is too intrusive.  Six seconds seems to strike the right balance of being personable without becoming threatening.   This is a perennial problem people have of what to do with their hands. Holding them behind the back is a favourite of many, simply because they don't know what to do with them and this pose seems to anchor their upper body for them.  Holding them crossed in front of our body, where all the soft organs are located, creates a barrier with audience which we don't need.   Thrusting them into pockets gets them conveniently out of the way, but it also gets them out of the way, which is no particular help to us.   As a presenter, our hands have only one purpose – to strengthen the verbal point we are making.  To find where your hands should be held, just hold your arms out about a shoulder height, then drop them – where they land is where you should keep them until you need to bring them up to bolster some thesis you are promoting.     Dr. Albert Mehrabian's research at UCLA found that we get the maximum concentration from our audience on the words we are saying, when what we say is matched by how we say it.  This sounds simple enough, but what I found when  coaching the class was that they tended to have one expression on their face throughout the talk, regardless of the content of the message.  People put a lot of attention into the visuals for their presentation, slaving over the slide deck preparation, but forget the most powerful visual medium they have, which is their face.  If it is good news, then smile when you tell us.  If it is bad news, then look serious.  If it is exciting news then look excited.  I think you get the idea.      Having a deep DJ style voice is definitely an advantage.  I remember when I met fellow Aussie Chris Glenn in Nagoya.  He was a local DJ there and out of this tall, slender frame came this astonishingly deep voice.  I didn't get issued with one of those and have probably fried my vocal cords, with a million karate kiai over my career, so I have a rather husky number.  Folks, we go with what we have.    We do our best though, to make the most of it by having a good vocal range around tone, speed and strength.  The monotone delivery is the killer of audience attention.  Side note: Japanese is a monotone language!  Uh oh.  Does that mean Japanese speakers are forever doomed to be the denizens of the boredom zone?  Not all. Japanese speakers can create variety through speed and strength changes, which will be enough to keep the attention on them when presenting.   What on earth is he doing talking about toes when presenting?  More correctly, I am talking about the angle you are pointing your toes.  Without thinking about it, I noticed a number of presenters would stand with their toes pointing off at an angle, rather than at ninety degrees to the front.  This alters the body mechanics making it difficult to turn in the other direction.  The result is we don't turn, so effectively we are now speaking with only one half of our audience.     Passion, commitment, belief, enthusiasm for our subject are all communicated by the amount of energy we pump out.  We cannot turn the throttle up to maximum output for the whole talk though. We have to release it in bursts, so that we don't wear out our audience.  On the other hand, if we turn that throttle right down, we will not be projecting enough energy to grab attention and the entire audience will be leaping onto their phones to find something more interesting happening on the internet at that moment.  The key is the energy output has to match the content of what we are saying.    Think of the key points in the talk where you want to place emphasis and then marshal your energy to help you highlight that part of the talk. A very common error is that speakers allow their energy to drop right off at the end of their talk.  Don't fade out.  Finish with a bang – remember final impressions are the lasting impressions and we want to be recalled in the right way.   These six points are so simple, but when corrected each of them made a significant impact on the quality of the talk.  I would make the correction and then ask the audience to compare with what the speaker had been doing.  When you see this before and after it is convincing.

“According to research, face-to-face communication is conveyed with 55% non-verbal, 38% vocal, and only 7% words in the words spoken.” – Albert Mehrabian, Prof. Psychology and a researcher of body language.In the paper, Stress and Deception in Speech: Evaluating Layered Voice Analysis, the authors posit that human oral communication contains features, which can be used to provide useful information about a speaker apart from the linguistic content, or meaning, of what was said, and that this indexical information can prove exceedingly helpful in forensic work.In today's PodChats for FutureCIO, we are joined by James Ellender, CEO, Behavioural Cues to talk about use cases for layered voice analysis or analytics.James, welcome back to PodChats for FutureCIO.1.       Define layered voice analysis (LVA)? How does it work?2.       In what areas of business is LVA being applied today?3.       If an organisation intends to apply layered voice analysis, what technologies or processes need to be introduced? What expertise is needed to make LVA investment effective?4.       What are the integration challenges that come with LVA? 5.       Any potential issues on privacy?6.       How does an organisation determine if LVA is what they really need?

Aaron Alexander: “If you're in a position all the time, it becomes your personality.” Alexander, a manual therapist and movement coach, joins mbg co-CEO, Jason Wachob, to discuss how your posture can impact your mood, plus: - How to fix your alignment (~17:53) - The best way to walk for longevity & a calmer mind (~28:57) - Why you should listen to crackling fire when you're stressed (~47:12) - Nonnegotiable habits for spinal health (~50:06) - Why you should regularly sit on the floor (~51:33) Referenced in the episode: - Alexander's book, The Align Method. - Alexander's podcast, Align Podcast. - Join the Align Community. - A study showing 86% of students had an easier time accessing uplifting memories in an upright position - Read more about Albert Mehrabian's 7-38-55% rule. - mbg Podcast episode #245, with James Nestor. - mbg Podcast episode #238, with Brian Mackenzie. - A study on access to greenery & recovering from gallbladder surgery. - Man's Search For Meaning, by Viktor Frankl. - Learn more about Joan Vernikos' research. - A study showing 2 minutes of walking associated with reduced mortality by 33%. Enjoy this episode! Whether it's an article or podcast, we want to know what we can do to help here at mindbodygreen. Let us know at: podcast@mindbodygreen.com.

As a final revisiting of our “Skill-Kit” episode for listeners, we think about the related areas of communication and project management.  What does “good” look like when we are managing a project in terms of our communication?  What choices of communication do we need to consider in general?  And how have things changed as we emerge from the pandemic into a world of hybrid working, where communication options become potentially more complicated?  Again, all three episodes will offer our ideas, perspectives, and some practical approaches to try!CommunicationTwo ears and one mouth! Use them in that order and proportion. Communication is not about talking at another person, it is a complex and intricate process which actually holds listening at the heart.If Albert Mehrabian is right and only 7% of communication are the words that we use, what is the other 93 %? In this episode Kerry and Simon from the ReImagine Law team get under the skin of what is involved in the two way process of communication. How do you make sure that you are totally present in the conversation, and really listen to the other person? And what difference does tone and body language make? This episode explores whose responsibility it is to make sure the other person ‘hears' and why does Simon not consider an email as communication? Are your own views on communication holding you back from being a great communicator? Useful resources  -Read more on Albert Mehrabian's 7-38-55 Rule of Personal Communication: https://www.rightattitudes.com/2008/10/04/7-38-55-rule-personal-communication/ - 70% of business mistakes are due to poor communication says US Firm Gartner: https://www.careeraddict.com/the-importance-of-effective-communication-in-the-workplaceProject managementProject management is something we do every day, often without realising it, but how do we, first, identify project management in our lives and then articulate it as a skill / competency that we haveLaw firms and chambers often list project management as a key competency, but what does it actually mean and how can you develop this skill? In this episode Simon and Kerry demystify what project management is and help listeners identify where it exists for all of us in our daily lives.  They discuss the ‘nuts and bolts' of managing a process of activities to reach an outcome, with simple, yet powerful approaches to use to use such as ‘What needs to be achieved', ‘by when' and ‘by who' and ‘who needs to be involved?', this episode also discusses mile stones, inter-dependencies and of course the joy of ‘keeping it simple'  Useful resourceshttps://lawahead.ie.edu/the-rise-and-future-of-legal-project-management/ https://www.projectmanager.com/blog/project-management-skills

Meetings, email, social media, reporting, coaching, planning, performance reviews, firefighting, supervising re-work, the list goes on regarding where our leader time gets taken up.  Our talent got us into this illustrious position as the leader but do we have enough talent to sustain staying in this job over time.  Can we move up to an even higher position and what additional talent development would that take?  Are we investing enough of our treasure in ourselves, beyond anything the organisation may be providing?   I have the most powerful hand held tools at my command 24 hours a day.  I have access to the fastest communication tools ever produced.  I can access any information I want at lightening speed.  Do I feel I have more time?   Am I keeping up with the demands of business in this modern world of global interconnectivity and the global 24 hour work cycle?  In simple terms “no”.  If feel constantly pressured to do more, faster with less.  I have a continual anxiety about FOMO – Fear of Missing Out.  I worry that I am not sufficiently on top of everything that is going on and keeping up with the constant change.  I worry that my competitors internal and external are doing a better job of it than I am.   As my organisation gets bigger I get pulled further and further away from the frontline and have to operate through others. I lose control and access to insights because I am not in those client meetings, I am not there in the meeting room and all I see are the numbers which fall out from the activity. It reminds me of those favourite samurai war movies.  The samurai warlord leader and his key people are sitting around a low table with the map of the area, all the while hidden behind a fabric wall, with guards set outside to protect them from sudden attack.  Messengers rush in and out constantly to tell them how the battle is unfolding.  They have delegated the fate of the battle to their field commanders and they are totally reliant on their efforts.  That is how I feel.   Given I am constantly time poor and reliant on others, where should I be spending my time?  The answer to that question is critical.  We do have time, don't we, maybe not much but still it isn't zero.  We can't do everything, but we can do the most high value, most high priority items.  Great – but are we doing that and are we doing that every day?  If we aren't, then we had better get busy with a system which makes sure that is how we are operating.   When I was at school, Pluto was a planet.  It is still up there presumably, but we don't refer to it as a planet anymore – how could that happen?  In 2006, scientists excluded Pluto as a planet and re-designated it as dwarf plant.  This story is a metaphor for leaders needing to keep educating themselves and developing their talents. If we don't, we might wind up like Pluto and re-designated as a dwarf leader and find ourselves replaced.  The pace of change is dynamic and what we knew a few years ago is now irrelevant because technology and society have moved forward.    I have attended Harvard, Stanford and Insead Business School's Executive programmes.  Those experiences were excellent,  but that was around the turn of the century, over twenty years ago.  A lot of research has come to light since then.  There are whole new areas of business which didn't even exist then.  Facebook was kicked off in 2004, the same year Google went public, Twitter was launched two years later and Instagram four years after that.  What are we doing to stay current, to stretch ourselves intellectually and to access the rich experience of others?  Ongoing professional education has to become a habit, not an option.  What we have seen with the pandemic is that if those delivering the content are skilled, we can tap into the best people on the planet online, no matter where we are located.  I have been making the most of this global business education cornucopia online. This is a breakthrough which was unthinkable even three years ago.  That means the excuse basket just go tossed straight out the window.  Let's get busy learning, never stopping and constantly rebuilding our talent.   Treasure was spent by my companies to send me off to these expensive high end marque educational institutions.  How much have you allocated for your own growth as a leader in your company budget or from your personal account?  We are awash with free content thanks to content marketing having everyone put their stuff out there for free.  That means we can try before we buy and see if this organisation has the goods.    I was watching a sample course on LinkedIn Learning and the instructor talked about our impact as a presenter was 55% based on dress, 38% on voice tone and 7% on what we said.  That is fake news folks.  Dr. Albert Mehrabian, the author of the research found these numbers only come into play when that what was being said was not being matched by how it was said.  When the congruency was lacking, people became distracted by our appearance and how we sound and they were not paying full attention to what we were saying.  She didn't know that, so I realised I don't want to buy anything she is putting out there on offer.    We have a lot of choices and we can really get a lot of bang for our buck, in a way which simply wasn't possible in the past.  We can get reviews from people who have tried the training and it is all out there in the public domain.  There is no barrier preventing us from spending ourtime and  treasure wisely, in order to bolster our professional development.  Let's get busy doing that and become a modern leader, a well educated leader, a real talent.  

El investigador Albert Mehrabian descompuso en porcentajes el impacto de un mensaje: 7% es verbal, 38% vocal (tono, matices y otras características) y un 55% señales y gestos. El componente verbal se utiliza para comunicar información y el no verbal para comunicar estados y actitudes personales. Este investigador, Albert Mehrabian, afirma que en una conversación cara a cara el componente verbal es un 35% y más del 65% es comunicación no verbal.* Entonces, ¿de qué forma me puede ayudar mi cuerpo a contar mejor una historia? Es la pregunta a la que da respuesta hoy Mónica Galán Bravo, experta en comportamiento, lenguaje no verbal y detección de mentiras. Encuentra las S O L U C I O N E S aquí, en 5 minutos y 51 segundos. Cap 2. Comunicación no verbal. *Fuente: UNED Conoce más de nuestra invitada: https://www.linkedin.com/in/monicagalanbravo/

Episode Description below⬇️ Leave an iTunes review here - https://apple.co/3i60XWu Subscribe on Youtube here - https://bit.ly/3o1M4Z3 Follow us on your favorite podcast platform here - https://bit.ly/3kTfNkY Find out more about our sponsor Publicize here - https://bit.ly/3BqDUxc Whether you are the candidate or the one doing the hiring, all of us can relate to being in a job interview scenario. For many, it is a nerve-racking situation with sweaty palms, umms and ahhs, and the classic request of “tell us about your weaknesses.” Now, imagine that AI is in the interview's chair, assessing you for the job. Sounds even worse, right? Well for AI-powered video hiring software Interviewer.AI, the introduction of AI stands to make improvements for both participants in this often stressful scenario. In today's episode of the Brains Byte Back podcast, we will hear from Sunny Saurabh, Co-founder and CEO of Interviewer.AI, to understand why he believes AI interviewing is the next step forward for hiring, and how it looks to complement the current system of hiring with humans, rather than outsource it entirely. We discuss how Interviewer.AI works, and how it looks to advance scalability, objectivity, and speed in the hiring process. Saurabh breaks down how the software screens your resumes and scores them, does a skill assessment test, and conducts pre-screen video interviews before you even meet the first candidate. With this in mind, Saurabh explains how the first level of candidates are screened using the software, so you can deal with the top candidates out of hundreds of applicants. We also discuss how the software's design is based on the work of psychologist Albert Mehrabian, who formulated the 7-38-55% rule. This rule advocates that the psychology of our communication can be broken down using the following formula: 7% verbal + 38% vocal + 55% facial and body language. We also dive into how their software helps candidates prepare and train for interviews, and receive actionable feedback -- an important aspect considering that candidates rarely receive feedback because employers fear being sued if they share this information. And finally, Saurabh shares his predictions on where he sees recruitment in 10 years.

Siamo davvero sicuri che la paura di parlare in pubblico sia da scacciare, superare, allontanare? Oppure possiamo scegliere verbi più morbidi per entrare in contatto con questa emozione, come ad esempio "osservare", "accogliere", "relazionarsi"?In questa puntata vi propongo la lunga intervista che il 20 giugno scorso mi ha rivolto lo psicologo Matteo Aceti. Ho parlato di Public Speaking in presenza e a distanza, di come relazionarsi con la webcam nei webinar, di psicologia, di mindfulness, di ice-breaking, di linguaggio e di immagini mentali.Indice della puntata:0:00 Introduzione2:41 Le difficoltà maggiori per chi parla in pubblico6:26 Relazionarsi con pensieri, sensazioni, emozioni10:12 Mindfulness e Public Speaking15:30 Osservare e rispettare l'emozione della paura18:52 I rischi dell'ice-breaking, del momento di "rottura del ghiaccio"22:16 Albert Mehrabian e l'importanza del linguaggio non verbale29:52 Parlare davanti alla webcam e nei webinar: come cambia il Public Speaking33:32 Centralità del pubblico, immagini mentali e creazione di immagini attraverso le parole--Mi chiamo Patrick Facciolo, sono dottore in tecniche psicologiche e giornalista. Mi occupo di formazione, individuale e di gruppo, in presenza e online, sui temi del Public Speaking e della comunicazione efficace. Faccio divulgazione su questi temi attraverso il mio sito su https://www.parlarealmicrofono.it

http://www.sherylkline.com/blogHave you ever had an important conversation or interaction, and left the room (or Zoom:) feeling like you didn't have the impact you'd hoped for? Maybe you flat out bombed the opportunity (I think most of us have experienced that at some point!) If so, you're definitely not alone, but let's make sure it never happens again! Your voice matters, and you deserve and need to be heard.The entire process is outlined in my Limitless Leader course, but here's a great place to start, with preparing your mindset. Permission to be transparent? If you don't believe in what you have to say or you are unclear of the outcome you desire, then it will be difficult at best to influence others. While the 7/38/55 rule of communication states that only 7% of our communication is perceived by our words, 38% by our tone, and 58% by our gestures (1967, Albert Mehrabian and his colleagues at UCLA), is debatable, one thing is for certain. Your tone and gestures matter, a lot. Why is this important to you being able to have the most impact in your conversations or presentations?Because it's very likely that what you are thinking will come out of your mouth. If you doubt your ability or you doubt that your idea will be well received, you'll likely sound doubtful. If you lack confidence in yourself or in your words, you likely communicate that in your tone. If you're angry or annoyed, that will likely come across as well. What's the big deal?As humans, we tend to mirror others. The double whammy is that we want to feel safe. Safe in our decisions and in whom we trust and believe in.  It's challenging to be confident in someone who is not confident in themselves. If someone doubts themselves, we are more likely to doubt their idea, intention or ability to execute. Finally, if someone is angry or annoyed, it creates separation and pushes others away which is not conducive to making others feel safe or wanting to stand with us or our ideas.The good news?You can take the first step to take control of your impact is to optimize your mindset. You can do that by building confidence and making others feel safe prior to your next crucial conversation.  The best place to start is by asking yourself an interrogative question. According to Daniel Pink in his book To Sell is Human, interrogative questions are SO much more powerful than affirmations.Here's why...An affirmation is a declarative statement that we may or may not believe, such as "I am capable of delivering a powerful and compelling pitch." It's positive but weak. It doesn't do much for helping us to believe what we are saying is true. Of course, it's better than having a negative dialog, but not internally convincing.An interrogative question challenges us, and we are likely to defend ourselves. For example, switching the affirmation above to "Are you capable of delivering a powerful and compelling pitch?" is likely to trigger your memory to the last time you had a success. So, our response is a resounding "Yes! I sure am capable of delivering a powerful and compelling pitch! I just did one last week." It forces us to come up with proof, and affirmations do not.So, the next time you have a crucial conversation or presentation be sure to get clear on your desired outcome and ask yourself an interrogative question, so you can believe in yourself and your words. Your belief in yourself and the outcome you desire as well as helping others to feel confident and safe is the first step to being heard and valued.Cheering you on always!-- Sheryl

If Albert Mehrabian is right and only 7% of communication are the words that we use, what is the other 93 %? In this episode Kerry and Simon from the ReImagine Law team get under the skin of what is involved in the two way process of communication. How do you make sure that you are totally present in the conversation, and really listen to the other person? And what difference does tone and body language make?This episode explores whose responsibility it is to make sure the other person ‘hears' and why does Simon not consider an email as communication? Are your own views on communication holding you back from being a great communicator?Useful resources-Read more on Albert Mehrabian's 7-38-55 Rule of Personal Communication: https://www.rightattitudes.com/2008/10/04/7-38-55-rule-personal-communication/- 70% of business mistakes are due to poor communication says US Firm Gartner: https://www.careeraddict.com/the-importance-of-effective-communication-in-the-workplace

En este episodio tengo la fortuna de platicar con Bárbara Tijera acerca de su libro más reciente: Lenguaje sin palabras. ¿Qué dice mi cuerpo que no dicen mis palabras? ¿De qué manera mi cuerpo delata lo que estoy sintiendo o estoy pensando? Según Albert Mehrabian el 93% de nuestra comunicación es no verbal. Gracias Bárbara por traer este tema a la mesa para hacernos ver la importancia de nuestros gestos.

Bienvenidos una semana más a un nuevo episodio de Innova&acción en podcast. Hoy queremos hablar de una habilidad que nos es innata pero que, de no manejarla correctamente, puede volverse en nuestra contra tanto en el ámbito personal como en el profesional… Hablamos de la importancia de la comunicación, y en este podcast la analizamos teniendo en cuenta los múltiples factores que inciden en ella. ¿Sabías que Albert Mehrabian, profesor emérito en psicología en la Universidad de California, asegura que en el proceso comunicativo el 7% de la información se le atribuye a la palabra, el 38% a la voz, y el 55% al lenguaje corporal? Escucha este podcast si quieres conocer las claves para realizar una comunicación 100% efectiva.

Our voices are so important to our communication, especially in terms of the emotion we relay. The words themselves can at times score very low in communicating meaning, so experts such as Albert Mehrabian tell us, it's the way we say them that indicates our intent. Caroline focuses on how we can use our voice and words, in different contexts, to help strengthen our communication.Caroline Stockmann is Chief Executive of the Association of Corporate Treasurers (ACT). The ACT is the only professional treasury body with a Royal Charter. We set the global benchmark for treasury excellence and lead the profession through our internationally recognised qualifications, by defining standards and by championing continuing professional development. We are the authentic voice of the treasury profession representing the interests of the real economy and educating, supporting and leading the treasurers of today and tomorrow. www.treasurers.org Produced by Juris Productions

Trapped in a small screen in the corner of the monitor has become everyone's reality when we have group meetings. I have been holding training sessions online now since March, as well as participating in numerous public webinars.  There are some things that clearly don't work, but here we are about to go into fall and no one seems to be making any significant changes, to up their online game.  It is not for a lack of insights.   I have been writing about these issues for months, as I am sure have others, so obviously the messages are not getting through. The monitor screen saps our energy levels, as they appear to others.  We might think we are showing lots of energy, but the reality is, it is less than we imagine.  In a recent training session, 19 people had to give their presentations one after another.  The contrast was striking.  Those who were more highly energised were more credible and appealing than those who looked lethargic and tired on screen.  The attendees of the training were all highly engaged and they were giving their presentation of their own creation, so the buy in factor to the exercise was 100%.  They were not tired, but they appeared that way, because they were not maximising the use of their energy for the small screen. When we are presenting, we want the audience to buy what we are recommending or suggesting.  Even if it is just an “inform” style of presentation, we still want the viewers to believe in the value of what we are proffering.  Reactions to presentations are heavily biased in favour of those who seem to believe what they are saying, as opposed to those who seem to be just going through the motions. The impression we receive, to a great extent, is determined by the amount of energy the speaker is putting behind the words they are saying.  We hear that the speaking volume is high without it being too high.  The audio systems the major online platforms use, do not handle shouting terribly well, so we have to up the volume, without it going over the top. Hitting key words in sentences, bringing our energy to them, really accentuates the messaging and is a very effective use of our voice. One of the speakers was terrific at adding in facial expressions to increase the power of her messages.  Combined with a strong, confident voice, she was a winner. Most of the other speakers were holding a neutral expression on their face, regardless of the words they were saying.  In these cases it is diabolically easy, for the audience to escape.  Dr. Albert Mehrabian's oft quoted research mentioned that if you are incongruent when speaking, ninety three percent of the time, you don't get your message across.  What he meant by incongruent was that the words and the way we are saying the words, have to match up.  If it is a happy event, then we look happy. If it is a serious affair, we look serious.  Having no facial expression at all, means there is no energy coming out of the muscles of our face to support our key messages. Gestures are tricky on the small screen, particularly if you are using a green screen background, to deny the viewing audience the inner workings and secrets of your household.  Gestures are powerful though and they can really light up a presentation.  If you are revealing the shambles of how you live to the audience and have no green screen effect, then you are free to use gestures of any variety, as long as you keep them in shot, based on your distance from the camera lens.  It is a good idea to practice gestures on camera, to see where the limits are. If you are using green screen backgrounds, then any gestures going wide will suddenly see half your arm disappear, like a magic trick.  Try to keep your hands in front of you and move them toward the camera. There is less chance of them getting chopped off that way.  The scale of the gestures in this case, are a bit more contained, but you can still bring additional power to your words with gestures. There is no doubt, that adding energy to our presentations on screen is important.  Also, whatever you think is enough energy output, add another 20%, to actually come across as you imagine you are doing. 

Welcome to Woman Leadership show. I'm Janet and in this episode, I will be sharing with you how do I get my messages across to others. When I first conducted orientation and customer service training to new employees , I was in my early 20s and I wondered who would listen to me when I was much younger and less experience than the audience who were more senior and worked longer than me in the company. I would use the materials and based on my own experience to share with them. I asked them to share their knowledge and experience and did not position myself as teaching but rather facilitating the session so everyone could share with their personal examples. With that, it helped me whenever I first conducted a new topic or to a new group of audience including CEOs, Senior Directors and above. I first conducted a topic on communication workshop and it received very bad feedback. It was small group but I received below expectations. I was standing behind my table as it was my first time teaching the topics. The topic is on communication but worst thing is I did not demonstrate the topic well in my training. I almost wanted to give up and think training is not my forte and I could not teach that topic. After coaching from my superior, I tried again the following day with different group of participants and I received outstanding feedback. What I did was to hear what superior did in his workshop, use that as reference and improved on my delivery. I was in my early 30's and first time conducting programs for leaders and more experienced colleagues than me, at the back of my time why should they listen to me. I focus on what I can deliver, learn from others experience and deliver to my best ability. Since then, I have received consistent positive and above average ratings for all of my programs. When I joined an US MNC, my job was to facilitate training for a group of average 40 – 60 regional hi potential leaders and senior leaders across APAC . My first thought was why would they listen to me as it was my first time and they have been in same company as long as 20 years. TakeawayConfidence –Build confidence when engage the audience in your body language, voice tone and facial expression. When you are well prepared, you will feel more confident. Effective Communication is key to getting message across and if the person did not understand or lost in the conversation, your message would not be asClarity- Begin the end in mind what do I want to achieve at the end of the presentation, conversation and speech. What do I want them to take action at after hearing from me. Art of voice to train my presentation and have clarity of voice Start to build credibility so others will know you are the expert in your field and will trust what you have shared. Credibility – impactful. Albert Mehrabian's 7-38—55 rule is that Spoken Words make up of 7% , 37% tone and body is 55%. If a speaker words and body language differ, listeners are more likely to believe the nonverbal communication of the speaker not his words. I hope that through my sharing, it draws inspiration and personal reflection for you. I believe every woman can be a leader in your own way. I look forward to seeing you in my next episode where I will be sharing with you tips and ways to realize your full potential as a leader on Woman Leadership. 

Hoy responderemos la pregunta: ¿Es verdad que el 93 % de una comunicación es No Verbal y que las palabras sólo equivalen a un 7 % de ella? Conoce la historia, el estudio científico y la explicación de la Regla 55 - 38 - 7 realizada por el psicólogo y científico Albert Mehrabian, en qué caso se aplica y cuándo sería la excepción a la regla.

What are the best tips on how to impress a corporate recruiter for a JMO? We cover this topic (and more!) in our latest podcast with special guest, Frances Cole Jones. Junior Military Officers (JMOs) are taught to be calm under pressure, to stay even keeled and be short and to the point when speaking with superiors.  While this style is important as a JMO leader, it does not translate well to interviewing. During an interview, recruiters really want to get to know a candidate. A big part of what a corporate recruiter thinks of a candidate is how the candidate made them "feel".  That feeling is an emotional connection. I spend a lot of time interview coaching candidates on bringing out personality with body language and tone of voice.  In 2016, I looked for books and other tools to help candidates and I came across Frances Cole Jones the author of How to Wow:  Proven Strategies for Selling Your (Brilliant) Self in Any Situation  She is often a guest on the podcast, "The Art of Manliness", sharing her expertise on communication, body language and presenting your best self.  I was so impressed with Frances, I wrote about her work on our blog in 2016.  Her website has an Ask a Question section and claims she answers them personally.  So, I boldly asked her to be a guest on The Cameron-Brooks Podcast.  The next day, she sent me a response with a resounding "Yes", telling me that her nephew is a JMO in the Navy, her spouse is a former Marine and her brother is a former Air Force (I think I got all of that right). One of the topics Frances and I covered in our podcast is Albert Mehrabian's study on how we influence people.  Mehrabian is a Professor Emeritus of Psychology at UCLA and he found that the effectiveness of our communication (or influence) is 7% verbal, 38% tone of voice, and 55% body language.  I asked Frances to be on the podcast to discuss the study and share tips on how JMOs can improve their own body language and tone of voice during interviews. She covers many tips during the podcast, but there were two I particularly liked. Tips For Impressing a Corporate Recruiter: Video record yourself delivering answers.  You can record with your phone or sign up for a free account with Zoom.  When you watch it back, turn off the sound. Try to focus on your facial expressions and body language only.  Does it look like you are talking about something you are proud of and excited about or like you're about to have a root canal? If you have difficulty with a dynamic range in your voice inflection, record yourself reading a children's book.  You have to give voice inflection because its what they are designed for. Both of these tips on how to impress a corporate recruiter I've used with success for candidates who recently attended our June Virtual Conference. I want to thank Frances for her time and expertise.  I thoroughly enjoyed learning from her and I hope you do as well. If you want to learn more how to apply your JMO leadership skills into a successful transition and business success with Cameron-Brooks, visit our website and check out PCS to Corporate America. You can also follow us on Facebook, Instagram, LinkedIn, and Twitter. Enjoy the podcast! Joel Junker

Es gibt viele Kommunikationswege, doch der Grundvorgang der zwischenmenschlichen Kommunikation ist eigentlich ganz einfach. Es gibt ein Sender, der etwas mitteilen möchte, und einen Empänger. Dabei gilt die sogenannte 55-38-7-Regel nach Albert Mehrabian. Er hat in Studien rausgefunden, dass unsere Kommunikation zu 7 % durch den sprachlichen Inhalt, zu 38 % durch...

Greetings…Welcome to the Way of the emotional warrior podcast. My name is Kai Ehnes. Top 5 Strategies to Enhance How You Listen 1.   Do you listen to people? Really listen when they are speaking or are you busy with your own inner dialogue waiting to speak? Ready to pounce in with a reponse. a.   Picture that you are sitting at a café and you are meeting up with a friend. Your conversation is casual and a few minutes in the other person starts to open up and talks about something vulnerable. b.   Do you notice the shift? Are you aware of their needs at that moment? Are you able to quiet down and truly listen? c.    Are you able to shut down your own inner dialogue, you know the judge, jury, executioner voice, so that you can really hear what the other person is saying or do you make all about you? d.   The other person may not even be aware of their own shift. It simply came out. e.   How do you respond? Do you instantly want to “fix” them? Do you want to tell them how it should be solved? f.     Can you shut down any of your own ulterior motives? 2.   Conscious listening supports genuine transformation and honors the intelligence of the head, heart and gut in both you and the other person. 3.   How do we actually communicate? a.   The original research by Albert Mehrabian created the notion of the 7% rule, meaning that only 7% of what we say in words makes it to the other person b.   According to research in psychology today, 7% is actual spoken words, 38% tone of voice and 55% body language c.    So, tone of voice and body language have a tremendous role in what is communicated 4.   What does this mean for conscious listening? a.   It means that emotions play a powerful role in communication b.   If how we say something and how we express it, make up 90% of what we take in as information then we are responsible for what we say and what we hear c.    Example of café                                                             i.     If I roll my eyes when the other person is vulnerable that could be devastating.                                                           ii.     If I constantly look at my phone, my disinterest becomes pretty obvious                                                        iii.     If I make it about me it stops their process. Simply share that you too have had such an experience and therefore can understand. 5.   So what are some ways to listen attentively and genuinely? a.   Mirroring – when the other person has a break in their story repeat the meaning of what was said back to them using your own words... Support this podcast

Albert Mehrabian developed a communication model, which specifies that 7% of what we communicate consists of the literal content of the message while tone, intonation and volume, take up 38%, and body language, 55%!! Kyle Whissel details how you can use this model to communicate with your client base more effectively!

Dead Dog Covid-19 Presenters   When times are good a lot of things are kept muted, hidden, obscured.  As Warren Buffett mentioned about dodgy investments, “It's only when the tide goes out that you discover who's been swimming naked”.  It is the same with leaders and their presentation and communication skills.  When things are humming along nicely we can overlook their poor efforts.  Today though, there is so much dislocation in business, with whole industries sidelined, people losing their jobs, the Government unable to trace 80% of the Covid-19 cases and so demonstrating that they have lost control of the spread of the virus. People are right to be fearful and be looking to leaders to communicate clearly and convincingly what needs to be done.   What are we getting though?  The best and the brightest?  Hardly, judging from what we see in the various on-line meetings, hosted by economic organisations.  I have been struck by how pungent the foibles and failings are from these captains of industry in a time of crisis.  What we are seeing in the public arena is what their own troops are seeing behind closed on-line sessions.  It is not as if they are suddenly becoming legends of communication skills, when it is their own company's internal staff briefings.  They are consistently uninspiring, dull, dead dog presenters.   Often they are not in control of their on-line environment.  They haven't taken the time to understand the location they are now in.  When you are a presenter in the face to face world, you get there early, familiarise yourself with the room, the tech, the lighting, the seating arrangements etc.  This is how professional presenters think, without conscious thought.  It is obvious these leaders we are seeing on-line have not taken any time to work on their thinking about how to adjust across to the on-line world.  Presenting to a live audience of 50 people and 5000 people are entirely different asks and you have to adjust yourself to suit.  Our fearless leaders are obviously not adjusting to suit the world of remote meetings.   They all seem to specialise in having dead faces.  They have allowed this new on-line environment to sap their life energy from them, to drain the blood from the muscles in their faces to make them inert. In a physical room or when on-line, the one thing in a presentation that has to be on fire is our face.  More than any other factor, this is by far the most powerful communication tool we have, followed in second place by our voice and then our body language.  The slide deck is at the back of the field, desperately struggling to keep up.    These dead dog presenters have just transferred their submission to the all powerful Powerpoint diety in the meeting room to the on-line world.  They were bossed and dominated by the slide deck in a previous life, when they were in the physical room and they remain so in the on-line environment.    The on-line presenting environment is merciless.  You are reduced to a small box on screen, overpowered by the tech requirements, bumped down the hierarchy of importance.  If you bring your dead dog face and voice to this world, you are the walking dead of on-line presenting.  We need to be really concentrating on congruency.  Dr. Albert Mehrabian's famous and mostly misquoted research on the visual, vocal and verbal elements of presenting has to be our North Star.  He found when what you say doesn't match the way you say it, people get distracted.  They are focused on what they see (55%) and how you sound (38%), rather than what you are saying (7%).  If you want to be 100% heard in the on-line world then you need to really lift the communication stakes. Smile, laugh, frown, peer, raise your eyebrows, duck your chin down or push it up, cock your head, shake it from side in disagreement or nod up and down in acceptance.  We all have to become thespians in the on-line world.  Stage actors have to use all these devices to get their message across and that is the model for us today.  We have to overcome the limitations of the tech, to break free from its chains and get our message across.  If you are worried, drop the dead dog face and look worried.  If you can find something to laugh about, then do it and remove that dead dog visage from our screen.  Look quizzical, perplexed, scared, fearful, elated, optimistic, positive, buoyant.  The point is to transfer that emotion to your face in that little box on screen and then add your voice and body language to bolster your message.  Get the camera up to eye level so you can pull all of this off with aplomb.   Business is depressing enough without our leaders looking like the undertaker at a funeral service for the enterprise.  The leader's job is to lead people though this hell, by giving them hope and a path through the surrounding flames of burning cash reserves.  Your face, voice and body language have to be conscripted into this fight, if you want to win it. All of you dead dogs out there, be gone from my screen now.  I want to see energy, hope, passion, grit, resilience and inspiration.  And so does everyone else!            

Vânia Lúcia Slaviero

Notes:The definition of tension is "the state of being stretched tight, a strained state or condition resulting from forces acting in opposition to each other, a relationship between ideas or qualities with conflicting demands or implications".The “Mystery Box” story style mentioned by the Verbivore was created by J. J. Abrams and tends to be seen in most of his work including the TV show Lost which he co-created. In his Ted Talk, J. J. proposes that this style of storytelling makes the unknown mysteries (hidden in the Mystery Box) that intrigue and generate questions more important than the solution to that mystery. The rabbit’s foot device that is the MacGuffin that everyone is after in Mission Impossible III and remains undefined throughout serves as a good example of this concept.The Verbivore mentions managing the white space of your work as a way to keep the reader engaged and the pace moving. Here is a definition from the writerswrite.co.az:“White space is a design principle. Simply, the absence of text draws your eye to the text. It literally refers to the amount of space around and between the words”.While doing research for these notes, we stumbled on this great article from WriteItSideways.com that shows some good examples of how writers can use white space to break up ideas, she also includes an example where the author choose to have a large block of text. The choice of how to employ white space is something every writer can decide for themselves based on the needs of the work.Fable references the Writescast Network blog post on Micro-pacing and Macro-pacing that she read prior to our conversation. That post is titled “Pace Your Way to Pro-Level Publishing”.The Stephen King 10% rule comes from his book On Writing, where he received advice from an editor that the formula for the 2nd draft should be the first draft minus 10% of your words.Fable and the Verbivore discuss the idea of “Killing Your Darlings”. In his book On Writing, Stephen King says “Kill your darlings, kill your darlings, even when it breaks your egocentric little scribbler’s heart, kill your darlings.” This idea is often discussed in reference to favorite characters who may have outlived their purpose, but the meaning is trully about any element (scene, title, sentence, theme) in a work where the author may have lost objectivity and kept it in solely due to sentiment rather than benefit to the story. The websites WritingCoopoerative.com and TheWritePractice.com each have an interesting article about this topic, with ideas about how a writer can identify these elements in their work.Fable mentions the Emotion Thesaurus (2nd Edition) as a tool to find realistic physical movements that express the emotion your character is feeling (ex. hands shaking when afraid). This is a great resource currated by writers Becca Pulisi and Angela Ackerman. They also have additional character emotional and personality development resource books titled The Emotional Wound Thesaurus, The Positive Trait Thesaurus, and The Negative Trait Thesaurus. Their website Writers Helping Writing is also a good place to find a list of recommended craft books for writers.The Verbivore discusses the important role of nonverbal communication in expressing what a character is feeling in a work of fiction. There are many articles that discuss and debate from a Psychological perspective the breakdown of what impact verbal and nonverbal elements have on the receiving end of our communications to each others. However, Albert Mehrabian’s research suggests that in some situtions our nonverbal communication (what we do) may be as important or more important than our verbal communication (what we say).https://www.helpguide.org/articles/relationships-communication/nonverbal-communication.htmhttps://www.businesstopia.net/communication/verbal-vs-non-verbal-communicationBooks Mentioned:The Graveyard Book by Neil GaimanDivergent Series: Divergent, Insurgent, Allegiant, and Four by Veronica RothRed Queen by Victoria AveyardRed Rising by Pierce BrownCaraval by Stephanie GarberThe Emotion Thesaurus: A Writer's Guide to Character Expression (Second Edition) (Writers Helping Writers Series) by Becca Puglisi and Angela AckermanSix of Crows by Leigh BardugoBig Fish: A Novel of Mythic Proportions by Daniel WallaceLight From Distant Stars by Shawn SmuckerFarm Girl by Corinne CunninghamTV Shows Mentioned:Lost Series - Seasons 1-6Music from: https://filmmusic.io’Friendly day’ by Kevin MacLeod (https://incompetech.com) Licence: CC BY (https://creativecommons.org/licenses/by/4.0/)

Description Can you imagine a world without Google?  Our students just can’t even. For those of us who remember the days when you actually had to go to a library to do research, or remember how to use a card catalog or an ERIC search, we think kids these days have it so easy.  But is it? Is Google the savior it is purported to be? Or has it just made us lazy? Lessons Learned Dennis - Google “Wizard of Oz” Click the shoes then click the tornado Chris - Google “Thanos,” click on the cartoon glove, and watch what happens. Daniel - ctrl+two finger scroll - (Mac) You can zoom closer on your screen wherever you put the mouse. Fun Fact (From our Corrections & Retractions department) Our fun fact from last week was not accurate.  The 7% we quoted from John Borg, is a misinterpretation  of the “7-38-55 rule” postulated by Albert Mehrabian https://www.linkedin.com/pulse/misinterpretation-7-38-55-rule-pedja-jovanovic/ It is more accurate to say the 60-70% is body language, and that “What we say is less important than how we say it.” Notes & Links Digital natives are not better at sniffing out fake news! The information for how to spot misleading websites is often from a document created in 1998 Adults (56% in a trial study) could not tell fake news from real news Esteemed Historians failed to sniff out a highly biased site from a mainstream site. Learn & Teach, do not filter WHOIS IP Lookup (for free!) https://www.ultratools.com/tools/ipWhoisLookup Positive Learning in the Age of Information https://www.springer.com/gp/book/9783658195663 Why Google Can’t Save Us https://link.springer.com/chapter/10.1007/978-3-658-19567-0_13 Sam Wineburg   https://ed.stanford.edu/faculty/wineburg

With texting sweeping the nation, a natural bi-product of this movement is the reaction of older people who believe that texting is sending us down the path to absolute non-communication or worse, the devil. The same reaction, by the way, that my Great GrandpaBlackmer had to the telephone. So is it? Of course not, BUUUT is it? Famous UCLA psychologist Albert Mehrabian who taught us about effective communication, said this: 7% of effective communication is the words we use. 38% is tone or how we say what we say. That leaves 55% to body language.

Si te interesa la comunicación no verbal un mínimo (y en realidad aunque no sea así), seguro que has oido hablar de la manida frase: Solo el 7% de lo que comunicamos corresponde a las palabras que dedimos, el restante 93 % corresponde al lenguaje no verbal. En este episodio descubrirás como esta afirmación del profesor Albert Mehrabian, ha sido, en el mejor de los casos, malinterpretada. Recursos mencionados Web Albert Mehrabian. Artículo con la opinión de otros colegas respecto a los experimentos que basan la ecuación. Experimiento Selecciona una charla TED cualquiera y evalua qué porcentaje de su comunicación corresponde a: Comunicación verbal (qué palabras usa, mensaje…) Comunicación vocal (tono etc.) Comunicación facial y corporal (gestos, muecas etc.) Analiza las similitudes y diferencias de lo expuesto por la ecuación para las situaciones de comunicación mencionadas. Idea de valor Es un mito decir que al hablar en público solamente el 7% del mensaje es verbal. Tenlo bien presente a la hora de preparar tu siguiente presentación para darle la importancia que le corresponde a tu mensaje. La entrada 25. Comunicación no verbal y el mito del 7% se publicó primero en Presento.

Estoy sentado entre el público en una sala abarrotada, cientos de personas junto a mí, todos mirando hacia un mismo punto: el escenario. Un escenario enorme, plagado de banderas de todos los países europeos. De repente, un ponente sube a ese escenario. Comienza a hablar, pero sobre todo comienza a moverse de un lugar para otro haciendo gestos con todo su cuerpo. Vincula los gestos al mensaje que está transmitiendo y por lo tanto proyecta un lenguaje no verbal excelente. Termina su discurso que no es excesivamente largo, unos 6-7 minutos, y en cuanto termina, tengo una sensación rara. Sé que aquel discurso parecía excelente, pero de alguna forma no ha conectado conmigo. Estoy en el Campeonato Europeo de Oratoria de Toastmasters, por lo tanto, este tipo de discursos tienen mucho que ver con el formato que propone esta organización, es decir, discursos algo teatralizados. Yo lo entiendo, y lo asumo, y estoy dispuesto a escuchar discursos de este tipo. Pero sin embargo, sigo teniendo la misma sensación. Algo no ha conectado conmigo. Algo le faltaba a ese discurso. Tiene que ver con el mensaje, pienso. Con las palabras que ha elegido. Porque el lenguaje no verbal, al fin y al cabo, ha sido impecable. ¿Cómo puede ser esto? Me viene ahora a la mente. Si he escuchado tantas veces que el 7 % del mensaje que transmitimos tiene que ver con el lenguaje verbal y el 93 % con el no verbal. Si lo he leído en muchísimos artículos, sí me lo han explicado en otros tantos cursos. La semilla de la duda se plantó en mi aquel día. El tiempo pasó y el mensaje me seguía llegando en diferentes formatos. El dichoso 7 por ciento. Y yo cada vez poniéndome más nervioso con el número, me preguntaba: ¿Quiere esto decir que el mensaje a transmitir es prácticamente irrelevante? ¿Qué pasa entonces con charlas tipo TED? En ellas todo gira en torno a una idea que merece la pena divulgar. Incluso el lenguaje no verbal parece quererse relegar a un segundo plano, ya que limitan en la mayoría de las ocasiones el movimiento de la persona que habla a una alfombra. Una minúscula alfombra que tendrá poco más de un metro cuadrado.

In dieser Podcast-Folge spreche ich über die Bedeutung von Körpersprache. Es gibt da die 55-38-7-Regel, nach der Körpersprache sage und schreibe 55% der Kommunikation ausmachen soll. 55%? Ob das wirklich stimmt, werde ich in dieser Podcast-Folge enthüllen neben diesen anderen Punkten: Über den Mehrabian-Mythos und die sagenumwobenen 55% Wie Du  Deinen Blick-Kontakt verbessern kannst Wie Du Deine Bewegung im Raum verbessern kannst Wie Du Deine Gestik verbessern kannst Zur Vertiefung mein Körpersprache-Online-Kurs Den Online-Kurs "Körpersprache verbessern: 10 Geheimnisse und 10 Gebote" findest Du auf online-kurse.argumentorik.com. Die Informationen sind auch auf argumentorik.com/podcast/ unter der Folge#79 nochmal aufgelistet. Abonniere meinen Podcast, bewerte ihn bitte auf Apple Podcasts (bewerte.argumentorik.com). Schreib mir gerne für Themenvorschläge und bei Fragen an podcast@argumentorik.com

Ley de la Conectividad LEY DE LA CONECTIVIDAD Esta ley es muy importante porque es, digamos, una ley táctica para la retórica y oratoria, no dejando atrás las negociaciones o diálogos personales. Esta ley también tiene que ver con el Ethos, aquello que decía Aristóteles en sus antiguos pero aún vigentes escritos sobre persuasión. Antes de estudiarla, vamos a hacer una importante aclaratoria. No hay un caso, lugar, momento, personas, grupos, estilos, religiones, etc para cada tipo de ley. Pueden haber recomendaciones, pero la verdad es que cuando se trata de influir en los demás, se utiliza una combinación. Por lo tanto desde el punto de vista táctico, existen leyes de la persuasión que sirven de base, fondo o plataforma para aplicar otras leyes que son mas como el golpe final o el tiro de gracia, sin ser tan violentos en el hablar, el toque sutil pero eficaz. La Ley de la Conectividad es una ley de base, es estratégica o táctica como lo veremos a continuación. ¿Alguna vez hemos sentido el tener un vinculo especial o atractivo hacia ciertas personas recién conociéndolas o incluso con solo mirarlas? Esa es la LEY DE LA CONECTIVIDAD. Es así como hemos descrito, es casi mágica o espontánea y casi instantánea, es un click. Esta ley también afirma que cuando hacemos click con alguien, cuanto más conectados nos sentimos, porque nos gusta o atrae alguien o ese alguien es atraído por nosotros, más poder de persuasión tendremos. La siguiente pregunta lógica es: ¿Se nace con eso? La respuesta es: SÍ. Pero para el que no nació con este don de la atracción a primera vista, tenemos buenas noticias; “esto se puede aprender” En esta ley no utilizaremos el punto de vista psicológico de lleno para aprenderla, iremos analizando con ejemplos y casos de estudio de la vida real y datos estadísticos que evidencian esta realidad. Lo primero que debemos saber es que existen cuatro factores determinantes que desencadenan la Ley de la Conectividad (Kurt W Mortensen). Estas son: 1) Atracción 2) Similitud 3) Habilidad Personal 4) Compenetración Atracción, también llamado “Efecto Halo” Consiste en hacer que una “característica positiva” de nuestra persona afecte en forma general la percepción que tienen los demás hacia nosotros. Es ese “no se que” que me atrae (una manera más coloquial de decir). Los rasgos personales que hacen más fuerte este efecto son la amabilidad, confianza, inteligencia y físico. Como ejemplo de la vida real de esto podemos nombrar el estudio realizado por la junta federal de Canadá en 1974, donde mostró estadísticas donde mostraban que los candidatos con mayor atractivo obviamente reciben más votos que los otros digamos más descuidados. Lo interesante fue que cuando se les preguntó al electorado sobre su decisión de votar, el 73% negó que lo hubiera hecho por el atractivo, si no por la propuesta. Esta ley es especialmente efectiva sobre el sexo opuesto. Fíjense en las convenciones de ferias, las grandes corporaciones llenan sus “stands” con mujeres “sexys”. Un hombre no se puede resistir a sus encantos y bajo esta condición quedan convencidos a casi cualquier compromiso. El caso contrario, hombres muy sexys para vender a mujeres es también muy efectivo. El efecto “halo” es entonces una respuesta natural de las personas a ver en forma siempre positiva a aquellas que consideramos atractivas porque queremos ser como ellos y que esperamos gustarle. ¿Qué hay de aquellos que no son tan agraciados? No nos preocupemos. Pueda que su apariencia física no sea la mejor, pero su personalidad puede llegar a ser magnética ciertamente. Además de mejorar en amabilidad, transmitir confianza y ser inteligente, puede mejorar su aspecto físico simplemente cuidando los detalles al vestir. Este tema sobre como lucir o vestir no es alcance de este trabajo pero puedo recomendar un libro muy profesional e interesante para mejorar nuestro atractivo físico sin ser tan agraciados. El libro se llama "EL METODO OBAMA” de Rupert L. Swan. En el explican 100 claves comunicativas que, según el autor, utilizo Barack Obama para hacerse presidente de Estados Unidos, venciendo incluso las barreras del racismo. Recomiendo su lectura para aprender a ser “atractivo o atractiva” Similitud. Los objetivos que percibimos como familiares, gustan mas que los menos familiares al igual que las personas. Instintivamente nos sentimos mas a gustos, mas cómodos con personas que se parecen a nosotros. Esto puede ir mas allá de simplemente tener opiniones, como los rasgos de personalidad, origen, incluso, el estilo de vida. Es un hecho demostrado que nos sentimos conectados con personas que son como nosotros y con la que nos podemos entender. ¿Qué sentimos cuando viajamos y nos topamos de repente con alguien de nuestra misma ciudad? ¿Qué sucede cuando averiguamos casualmente que los padres de nosotros estudio en la misma escuela que estudiaron los padres de una persona que no conocemos? Sentimos un afecto instantáneo, una aceptación sin ni siquiera conocer a esa persona. Incluso, esta similitud vence barreras de edad, idealismos, partidos políticos, etc. Las alianzas basadas en objetivos comunes también rompen barrera. En un estudio realizado en una cárcel, los investigadores analizaban los grupos sociales de los presos. Ellos se reunian o por su color de piel u origen étnico, deportes que practicaban, etc. Pero había una excepción sin ninguna explicación lógica; tres presos pasaban largo tiempo juntos siendo diferentes en todos los aspectos señalados anteriormente. Este caso se explico por si solo al enterarse que esos tres se escaparon juntos una noche de la cárcel. Fue entonces obvio que lo que los unía era un solo objetivo común. Es bueno buscar similitudes que pueda ud tener con sus clientes, con un grupo, para crear una base compartida y lograr esa aceptación que esta buscando para sincronizar y luego influir. Cuide que las similitudes sean positivas. Como maestro de la persuasión debe saber que las personas que reciben nuestro mensaje están haciéndose estas preguntas de modo subconsciente: ¿El piensa como yo?, ¿Comparte mis valores?, ¿Comparte mi origen?, ¿Se parece a mi? Las Habilidades Personales. Sea una persona de buen trato. Gánese el respeto de los demás dando el ejemplo. Gánese el gusto de los demás. Estas habilidades son cruciales para nuestro éxito. Crear empatía, que significa lograr que los demás se pongan en tus zapatos. Aristoteles decia: "consideramos amigos a las personas que desean cosas buenas para nosotros y que sufren cuando nos pasan las cosas malas" El comportarse bien con los demás crea empatía y es muy valioso para lograr influir. A menudo decimos "SÍ" a las peticiones de las personas que conocemos y que nos gustan. Se tienen estudios comprobados que en el 85% del éxito en el trabajo se debe a factores de personalidad o la capacidad de tratar con los demás, frente a un 15% del éxito del trabajo debido a la formación técnica como tal. Algunas compañías productoras de artículos para el hogar como Tupperware promueven fiestas para que el vinculo social creado durante las mismas, duplique las probabilidades de venta de sus productos si la comparamos con las ventas realizadas por el producto en si. Tomen en cuenta que en una fiesta nuestras habilidades personales están a plenitud. En mi caso, puedo contarles que contaba con un gerente que siempre estaba pendiente de mis gustos y los de mis compañeros también. El usaba esta información para sorprendernos, individualmente, con revistas o alguna información relacionada con lo que nos gustaba. Si hablábamos casualmente en los pasillos de las oficinas en el trabajo, nos preguntaba sobre nuestra afición con los perros o si tocábamos algún instrumento musical, algún deporte, etc. Mostraba preocupación cuando sufrimos por la pérdida de alguna mascota o robo de eso que sabía que nos gustaba. En general sentimos un aprecio de el por nosotros y esto generó que fuera recíproco. Demás estar decirles lo motivados que estábamos en el trabajo para cumplir con las metas del departamento. Utilice las siguientes, herramientas para aumentar sus habilidades sociales: El humor, llene de alegría las conversaciones con puntos de vistas simpáticos y abiertos La sonrisa. Una sonrisa es gratis, llena de energía a los demás muestra felicidad y confianza. Respeto. Como habíamos dicho, de el ejemplo. Muestre gratitud, felicite cuando se entere de logros. Nunca critique a los demás y no hable de sus problemas. Sea atento en recordar los nombres. El olvidar los nombres puede dejar mucho que decir de Ud. Mi madre decía: "uno no es monedita de oro para caerle bien a todo el mundo". Sin embargo con práctica, paciencia e interés pudiésemos llegar a ser valorados como oro puro. La compenetración. Sin muchas explicaciones y en pocas palabras, se refiere a la sincronización con otras personas a través de gestos y lenguaje corporal. Pero es más de lo que ud piensa, no es fácil y requiere práctica adaptar esta habilidad. Un simple gesto, una simple mueca, incluso fruncir el ceño o levantar las cejas como reacción a un hecho puede verse como un rechazo o desprecio y puede echarnos a perder nuestro discurso o nuestra influencia hacia los demás. También debe ser capaz de interpretar los gestos y lenguaje corporal de los demás para identificar emociones o tensiones. Según Albert Mehrabian, somos percibidos de tres formas: 1) Lenguaje corporal 55% 2) Tono de voz 38% 3) Las palabras que decimos 7% Note que si suma 1 y 2 cubre el 93%. Puede sonar exagerado pero el lenguaje corporal y los gestos transmiten mucho. Es porque existe una gran relación entre la gesticulación y movimientos corporales con nuestros procesos de pensamiento. También existe una relación directa entre nuestra capacidad para leer el lenguaje del cuerpo y nuestras relaciones. Los ojos pueden transmitir emociones más allá de las palabras, por ejemplo cuando una persona está muy atenta a lo que se está diciendo puede dilatar sus pupilas como intento del ojo en percibir más permitiendo más entrada de luz. El contacto visual puede significar confianza, lo contrario puede significar que le están mintiendo. Las manos son de mucha ayuda. Es una forma de expresar lo que estamos pensando con movimientos más que elocuentes. Cruzar los dedos y darle vuelta a los pulgares puede significar aburrimiento o espera. Acariciar la barbilla, signo de que escuchó el mensaje y lo está pensando, Manos en las caderas puede significar desafío. La cabeza puede realizar muchos movimientos como respuesta de lo que se siente. Si una persona inclina la cabeza hacia Ud, puede significar que está atento e interesado a lo que ud dice. Si contrariamente echa la cabeza hacia atrás puede que no esté muy convencido. Las piernas suelen ser delatoras. Si el cliente hace pequeños movimientos de abrir y cerrar las piernas puede decirnos que está impaciente. Si es más rápido, quizás esté nervioso. Si da golpecitos con la punta del pie a la pata de la mes, puede que esté aburrido. Si cruza las piernas estando sentado puede que no le está transmitiendo algo que le interesa o puede ser que lo desafía Quizás tocar a las personas mientras se les está hablando pudiese transmitir confianza, pero debe de tener mucho cuidado porque a muchas personas no les gusta que los toquen porque piensan que es un abuso de la confianza contrariamente. Puede dar un par de palmadas en los hombros para felicitar a alguien. Puede tomar muy sutilmente a una dama del brazo justamente arriba del codo para invitarla a dar un recorrido por el lugar para mostrarle la mercancía. Tenga cuidado con el contacto físico con personas del mismo sexo, pueden mal interpretar. Ciertamente este tema del lenguaje corporal requiere una atención especial y costaría mucho lograrlo porque es muy relativo y por ejemplo un gesto gracioso en esta parte del mundo puede ser un insulto al otro lado. Sin embargo los fundadores del concepto “mirror and matching” es decir reflejar y hacer coincidir, John Grinder y Richard Bandler, sugieren la idea de hacer corresponder los movimientos y la imagen del cuerpo con el comportamiento de su cliente potencial con el objetivo de reflejar sus acciones pero sin llegar a imitarlas. Cuando se hace ud reflejo de sus clientes, ciertamente crea una buena conexión y consecuentemente una buena comunicación. Al reflejar gestos y algunos movimientos corporales, su cliente potencial inconscientemente lo percibirá como similar. Este es el secreto. Puede empezar a llamarse maestro de la persuasión cuando haga uso hábil y consciente de esta técnica. Ud potencialmente puede reflejar el lenguaje, sincronizar la respiración, coincidir el ánimo, el nivel de energía, las posturas, el tono de voz, etc. Recuerde no exagere, son cambios sutiles lo que se requiere no la imitación. NO ESTOY SEGURO DE QUE SEA PARA TI, PERO quiero hacerte un REGALO (Accede Gratis a mi TEST DISC de Personalidad) ENTRA AQUÍ: https://bit.ly/2Gt89rS Descubre CÓMO ERES y CÓMO TE VEN los demás. ¡Gracias por ESCUCHAR el PODCAST! davidblancoperez.com

Most of us like to think of ourselves as basically honest people. But as speakers and speechwriters, it's surprisingly easy to find ourselves misleading our audiences: accidentally or (gulp) deliberately. Find out how — even with the best intentions — you may be leading your audience astray... and how to get back onto the path of truth. Warning: Contains traces of scolding and a glancing reference to the current American president. Links: More about Albert Mehrabian and his work on non-verbal communication. And about the aerodynamics of bumblebees. One way that bumblebees definitely can't fly. My favourite resource for checking quotations and their origins: Quote Investigator. How graphs can mislead. Music: Theme: "Good Times" by Podington Bear (http://freemusicarchive.org/music/Podington_Bear/). Incidental music by Lee Rosevere (https://leerosevere.bandcamp.com/) including "Night Caves," "Everywhere," "Systematic," "We Don’t Know How It Ends," and "Saturn V." Used under a Creative Commons license. Lee has released a beautiful album in honour of Apollo 11's 50th anniversary, and you can buy a limited-edition CD. I did and I'm delighted with it. Give it a listen here. Photo: Jordan Madrid on Unsplash  

What you say counts only for 7%. Wrong!

“The Sales Moment; Issue #269” To Download Right Click and Select “Save As” We have been told that body language speaks louder than the words we say. Are you picking up on the nonverbal cues? Dr. Albert Mehrabian, the author of Silent Messages, conducted several studies on nonverbal communication. He found that 7% of any… The post What Your Feet Are Saying That Your Face Is Not appeared first on Pierce Marrs.

Today's Sales Topic is: "Why is body language so important, especially in sales?" A quick study by Dr Albert Mehrabian which talks about 3 key elements of personal communication: 3% of Personal Communication is in the Spoken Words 38% of Personal Communication is in the Voice, Tone & Inflection 55% of Personal Body Language is in the Body Language Quote Shared In By Lillian Glass | A American Body Language Media Commentator, Interpersonal Communicator and Body Language Expert. "Confident People Are Always Looking Up, Never Down At The Table, The Ground, or their feet" Play the Sales Podcast Episode To Get Some Simple, Effective & Easily Applicable Body Language Tips. Fastest Way To Learn Sales Podcast is hosted by Saqib Irfan who is based out of Saskatoon, Saskatchewan, Canada. IG: @FastestWayToLearnSales

Il paraîtrait que la communication entre les personnes est à 7% verbale, 38% vocale, et 55% corporelle. Albert Mehrabian lui même (le créateur de cette théorie) regrettait l'exploitation qui était faite de celle-ci. Ainsi, je peux l'affirmer, les mots ont leur importance fondamentale et ce podcast vous en révèle quelques-uns qui peuvent changer votre quotidien si vous les utiliser régulièrement ! Voir Acast.com/privacy pour les informations sur la vie privée et l'opt-out.

How To Handle Killer Questions From Your Audience   We have probably all been on the receiving end of it or have been a witness to it. The presentation is completed, after which come the questions; some are fact finding, some seek clarification, while some are just plain really nasty.  Perhaps the questioner is not trying to be mean, but the result is the same. All eyes in the room burn a hole into you as everyone waits to see how you are going to handle this incoming missile, that is thinly disguised as a question. Some presenters splutter, nervousness sapping intellectual and verbal powers, while some give such a pathetic response we can see their credibility sail right out the window as they speak. Some get angry, assuring everyone there that they are not fit for higher responsibilities, because they clearly can't control their emotions. Do these questions come up? Yes, so there is no point imagining that we won't have to face the meeting room moment of truth.  It could be from an ambitious colleague, elbows out, trying to push past you to get the top job.  It could be from a member of the board, totally underwhelmed by what you have said, or from a member of the audience, who takes umbrage at your line of thinking. Do we usually prepare beforehand, in the event that someone might decide to go after us? In 99% of cases the answer is “no”. The missile catches us off guard and we simply flounder. Trying to think on your feet, when your brain is on fire from nervousness is very hard.  We put ourselves in harms way unnecessarily. This is an embarrassment that can be easily fixed. Below are a few steps that will trounce your rivals, diminish your adversaries, and show everyone what a true professional you are. Most preparation prior to any presentation generally focuses on the content and not the delivery. Taking questions, by the way, is part of the delivery and not something tacked on to the main proceedings. When preparing a speech or presentation, we are in control of the direction. However, once the questions start raining down, sadly, we are no longer in command of the situation.  We have to recognise that reality. The first step before the meeting is to imagine what trouble may lie ahead. Who will be in the room? Who has a vested interest in seeing you go down in flames? Who are the potential troublemakers and their acolytes, possibly beavering away at creating problems for you? What have been some of the historical issues between your section and other parts of the organisation? Will there be someone in the room still smarting over you getting his or her's money for last year's project? What are some of the current burning issues that have a lot of money or prestige attached to them that would invite someone to slice you up in front of the assembled masses? Is your topic likely to engage strong opinions opposed to what you have to say? Having identified the issues that are likely to become “hot” during the questioning period, let's design some positive messages.  Henry Kissinger, former US Secretary of State, gave a great piece of advice once when announcing at a press conference, “Who has questions for the answers I have ready for you?” It is an amusing display of raw honesty from a speaker, but also very smart. Rather than moving straight into damage control, which can often appear weak, squeamish, shifty and dishonest, be ready to go on to the front foot. Be ready to put forward a strong positive message about the benefits of what you are proposing. Have at least two or three of these up your sleeve, for each issue that you have designated as potential trouble. As a side note, be aware of your body language when doing this. Albert Mehrabian's book, Silent Messages, has become well known for noting the disconnection between what we say and how we say it. If the two don't match up, your message (your actual words) get lost, while 93% of everyone's attention is focused on how you look and the style of your voice. Thus, a positive message needs positive body language, facial expression, tone of voice, and strength to back it up—preferably with a steely eye that glints with confidence. Even if you don't possess one of those, try to fake it until you make it, because no one in the audience will be aware of how you really feel. Focus on preparing four response options that will help to provide a strategy when questions come assailing you. • Immediately deny what others say when it is factually incorrect, misinformation, rumour, hearsay, or when you have been misinterpreted. Be strong, brief and have clear evidence to support your denial. • Admit you are wrong when there has been a misunderstanding or mistake. This is disarming and leaves the questioner with nowhere to go. The wind has been drained from their sails; you look honest and reliable. • Reverse negative perceptions by turning them into positives. For example, when dealing with competing priorities within the organisation, you might say: “I understand that going through this reorganisation is costing us a lot of time right now. The fact that we are dedicating this time now to the issue should save us all time later by having a more efficient structure”. • Explain in more detail by providing further background and facts. The reason behind a decision or position is often news to the other party who may not have the same grasp of the details as you.  Give them more context of why you believe what you believe. Now here is a vital piece of the puzzle about how we start the process of dealing with nasty questions. The distance between our ear and our mouth is way too short! We blurt out the first thing that comes into our mind when we encounter trouble. We need a verbal cushion to slow down the response process. Our first response is rarely our best one, so delay our full response slightly. We can do this by paraphrasing, into neutral terms, what someone else has just said. This has a double benefit because you are now in control of the language of the question and you have given yourself some thinking time. The question might be: “Is it true that the company is going to start firing people next month?” Your paraphrase might be: “The question was about future staffing”.  This takes the bite out of the incoming missile. Other cushions might include phrases such as: “Many people we have talked to have expressed similar concerns”; “That is an important issue, let's focus on that for a moment”, and “Thank you for bringing that up so we can address it now”. Our brains work very fast, so we only need three or four seconds interregnum to get to a second response option, which will always outshine and outperform the first bluster that comes out of our mouths.  Calm, considered, pre-planned responses, cushioned for effect, and delivering positive messages in a confident manner, will disarm any nasty boardroom big bosses, enemy colleagues, wannabees, riff raff and general hoi polloi pirates who are trying to scuttle you.  

Vous avez sans doute déjà entendu dire que la communication entre personnes était à 7% verbale, 38% vocale, et 55% corporelle. C’est-à-dire à 93% non-verbale. En fait, ce qui se sait nettement moins, c’est qu’ Albert Mehrabian le créateur de cette théorie en 1967 remettait lui-même en cause son utilisation . Et c’est ainsi que je peux l’affirmer, OUI, le bien-être au travail peut passer par les mots que l’on utilise. Ce podcast vous donne même un début de liste de ces mots magiques ! Voir Acast.com/privacy pour les informations sur la vie privée et l'opt-out.

Live recording of the Fixer Upper Marriage Class. In this episode learn how to manage all the technology that impacts marriage today. Find out how to turn your marriage into a "smart" marriage. This is Part 2 of How to Manage Technology in Your Marriage. For part 1 click here. How to Manage Technology in Your Marriage Turning Your Fixer Upper into a Smart Home All Things are lawful unto me, but all things are not expedient:  all things are lawful for me, but I will not be brought under the power of any. I Corinthians 6:12 3.  Do Not Have Serious Conversations through Electronic Devices God created us to communicate with each other with verbal  and non verbal ques.For Example, I use my eyebrows to communicate with my wife sometimes! :-) Dr. Albert Mehrabian, author of the book Silent Messages conducted a study on nonverbal communication. He found that 7% of any message is conveyed through words, 38% through certain vocal elements, and 55% through nonverbal elements (facial expressions, gestures, posture, etc).  This means that 93% of our communication is nonverbal. Therefore, electronic communication could be missing 93% of its intended meaning.   Although emojis are helpful, they cannot make up for this. Have real face to face conversations with your spouse!Resolve your conflicts in person. Wait until you can talk in person. 4.  Do Not Keep Secrets from Your Spouse. Your spouse should have access to all of your online accounts and passwords.Your spouse should know how to unlock your phone. For example, when possible if I need to talk to someone at work of the opposite sex on the phone,  I try to text, so there is a written record of what was said. Your social media should be a shared thing as a married couple, there should be no secrets. Consider the impact of a social media post on your marriage BEFORE you post it. How will other people view what I am sharing? What will my spouse think of what you are sharing? Consider that anyone in the world can see what you post. 5.  Make Time for Your Spouse without Electronic Devices. Take the time to cultivate your love and passion.Besides the Lord, your relationship with your spouse is the most important one in the world for you. God made marriage for a lifetime of love and passion. Pray together. Share life together. Take a new challenge. Spend 5 minutes each day this week with your spouse with NO electronic devices. Why let technology ruin the love and passion that God intends for you to have.  God wants you to be madly in love with your spouse? Conclusion I am my beloved's, and his desire is toward me. Song of Solomon 7:10

(https://bdacademy.pro/wp-content/uploads/2018/11/UKBT-26-of-323-white_1.jpg) Richard is an award-winning expert in communication and author of the new book ‘You Were Born To Speak’. Recently his team helped one client win over £1.2 billion in new business by improving the way they communicate, winning 100% of the work they bid for. Richard is a guest speaker at London Business School, teaching advanced communication skills to the MBA students. He is regularly featured on BBC Radio, discussing the communication styles of leaders. He has also been featured on BBC Breakfast TV, the Daily Telegraph, The Guardian and Forbes Magazine.. He has given specialist communication coaching to 50,000 people, across 45 countries, over the last 20 years. Richard’s clients include leaders across many industries, including companies such as Virgin, Expedia, EE, AXA, Capgemini and 3M. He is the proud father of two wonderful boys and enjoys spending time with family and friends when he isn’t travelling overseas. Richard founded Body Talk Training in 2000 and began by working with a well-known Formula 1 Team for five years, hosting over 1000 presentations and VIP meetings for clients from around the world. He was also chosen by 20th Century Fox and Warner Brothers to promote two TV shows based on body language, in media interviews across the UK. In 2014, Richard won the Cicero Grand Prize Award for Best International Speechwriter, beating professional speechwriters from around the world, chosen by an expert judging panel based in Washington DC. He is also the author of the book, ‘The It Factor’. He is also immensely proud of the team. He finds their passion, expertise and talent for coaching clients to achieve success incredibly inspiring. Shownotes: The importance of telling the story behind the numbers How technical people like accountants can be more passionate about what they do Why accountants learn better from structure, scripts and frameworks than concepts and ideas Impact and presence are highly coachable for every single human being The reason we are the dominate species on the planet is our ability to communicate and collaborate Raising your game involves stripping away your ‘armour’ – bad habits that hold you back Debunking the famous Albert Mehrabian study which concluded that communication was only 7% words Ideas don’t speak for themselves – communication is the vehicle that makes them come alive Competence often breeds confidence, and both are vital for success Proof that men are more confident than women – men apply for roles if they have 40% of what’s needed. For women, this is almost 100% The ‘monkey mind’ and how it affects your communication power The ability to make change happen is the mark of a leader Big data is good but what are you doing with it? Stories are the currency for impact and effective presenting All human beings are motivated by pain and pleasure Selling the future is the best framework for stories Richard’s most influential read: People Watching by Desmons Morris. Richard Newman is the author of You Were Born to Speak (http://www.borntospeak.com/) , a book about advanced communication skills for leaders in business. To contact Richard: +44 (0)8451 30 70 99 or on Twitter Liked your Top 100 Club Podcast Interview with Rob Brown" target="_blank">email him directly>> (https://twitter.com/ukbodytalk) linkedin.com/in/ukbodytalk (http://linkedin.com/in/ukbodytalk)

Possiamo davvero conoscere con certezza qual è il significato del gesto di chiudere le braccia da parte di un relatore che sta facendo Public Speaking? Come facciamo ad affermare con certezza che si tratta di un gesto di chiusura nei confronti del pubblico?Nonostante lo psicologo Albert Mehrabian abbia smentito da tempo le interpretazioni errate che sono state date alle sue ricerche sull'importanza della comunicazione non verbale, ancora oggi il tema del non verbale resta uno dei luoghi comuni più diffusi quando si parla di comunicazione in pubblico. E a farne le spese, ancora una volta, è il nostro senso di libertà sul palco.**************************************Se vuoi sapere chi sono, qui trovi la mia bio completa:► http://www.parlarealmicrofono.it/patrickfaccioloSe ti appassionano i temi del Public Speaking, puoi iscriverti alla mia newsletter settimanale: ► http://www.parlarealmicrofono.it/newsletterSe vuoi ricevere gratuitamente tutti i giorni una mia nota vocale sui temi della comunicazione, ti aspetto sul mio canale Telegram:► https://t.me/PublicSpeakingProfessionaleSe vuoi vedere i miei video, li trovi sul mio canale YouTube:► https://www.youtube.com/user/ParlarealmicrofonoSe vuoi ascoltare la mia web radio tematica in cui parlo di comunicazione assieme a tanti ospiti, puoi seguire Radio Linguaggio, in onda 24h/24:► http://www.parlarealmicrofono.it/radioPer finire, ma non per ultimo, puoi richiedere gratuitamente l’iscrizione al gruppo Facebook “Public Speaking Professionale”, dove ci confrontiamo tutti i giorni sui temi del Public Speaking e della comunicazione:► https://www.facebook.com/groups/PublicSpeakingProfessionalePuoi anche contattarmi direttamente via email all’indirizzo patrick@parlarealmicrofono.it

Possiamo davvero conoscere con certezza qual è il significato del gesto di chiudere le braccia da parte di un relatore che sta facendo Public Speaking? Come facciamo ad affermare con certezza che si tratta di un gesto di chiusura nei confronti del pubblico?Nonostante lo psicologo Albert Mehrabian abbia smentito da tempo le interpretazioni errate che sono state date alle sue ricerche sull'importanza della comunicazione non verbale, ancora oggi il tema del non verbale resta uno dei luoghi comuni più diffusi quando si parla di comunicazione in pubblico. E a farne le spese, ancora una volta, è il nostro senso di libertà sul palco.**************************************Se vuoi sapere chi sono, qui trovi la mia bio completa:► http://www.parlarealmicrofono.it/patrickfaccioloSe ti appassionano i temi del Public Speaking, puoi iscriverti alla mia newsletter settimanale: ► http://www.parlarealmicrofono.it/newsletterSe vuoi ricevere gratuitamente tutti i giorni una mia nota vocale sui temi della comunicazione, ti aspetto sul mio canale Telegram:► https://t.me/PublicSpeakingProfessionaleSe vuoi vedere i miei video, li trovi sul mio canale YouTube:► https://www.youtube.com/user/ParlarealmicrofonoSe vuoi ascoltare la mia web radio tematica in cui parlo di comunicazione assieme a tanti ospiti, puoi seguire Radio Linguaggio, in onda 24h/24:► http://www.parlarealmicrofono.it/radioPer finire, ma non per ultimo, puoi richiedere gratuitamente l’iscrizione al gruppo Facebook “Public Speaking Professionale”, dove ci confrontiamo tutti i giorni sui temi del Public Speaking e della comunicazione:► https://www.facebook.com/groups/PublicSpeakingProfessionalePuoi anche contattarmi direttamente via email all’indirizzo patrick@parlarealmicrofono.it

Nesta edição de Vieses Femininos, o podcast, minha convidada é a Arquiteta e Consultora de Imagem, Amalia Lindenberg Viés do dia: Imagem e Comunicação não verbal "Não existe imagem neutra: através da nossa imagem estamos sempre comunicando alguma coisa" “Vista-se mal e notarão o vestido, vista-se bem e notarão quem você é.” Coco Chanel “De acordo com o professor Albert Mehrabian, as palavras representam 7%, o tom de voz é responsável por 38% e a linguagem corporal é responsável por 55% do total.” Nesta edição abordamos tema como: • Moda como arte • Vestir-se mal ou bem X estar bem com sua imagem • Composição da comunicação não verbal • Consultoria de imagem e transição de carreira • Slow fashion, consumo consciente • Minimalismo: guarda roupa cápsula • Guarda-roupa que você ama Dicas: Organizar Transforma com Naline: @organizartransforma_naline That’s mine: @tsmthatsmine Livro: “Os Segredos Do Guarda-roupa Europeu” por Anuschka Rees e tradução Ligia Azevedo pela Cia das Letras No “seu viés”, da arquitetura à consultoria de imagem. Amalia conta da sua transição de carreira, da sua família e dos 3 filhos. Referências citadas nesta edição: Vieses Femininos – O evento: https://soundcloud.com/elisa-rosenthal-tawil/vieses-femininos-o-evento-14082018 Vídeo resumo do evento: https://youtu.be/QLBiS5H9pBc Mulheres invisíveis: http://www.mulheresinvisiveis.com/ #1 Podcast Viés Saúde Mental – Wiwi Parra: https://soundcloud.com/elisa-rosenthal-tawil/vieses-femininos-vies-saude-mental-com-wiwi-parra #2 - Vieses Femininos - Viés Comunicação com Juliana Algodoal: https://soundcloud.com/viesesfemininos/2-vieses-femininos-vies-comunicacao-com-juliana-algodoal #3 Podcast Viés Imagem no Ambiente Virtual - Valéria Oliveira: https://soundcloud.com/viesesfemininos/3-vieses-femininos-vies-imagem-no-ambiente-digital-com-valeria-oliveira #4 - Vieses Femininos - Viés Diversidade da Imagem com Daniela Zeidan: https://soundcloud.com/viesesfemininos/4-vieses-femininos-vies-diversidade-da-imagem-com-daniela-zeidan Comente, compartilhe, divulgue e patrocine! Nos vemos no próximo Vieses Femininos, até lá! Sound Cloud https://soundcloud.com/viesesfemininos Youtube : https://goo.gl/BwdzYq Instagram: @viesesfemininos

Nesta 2ª edição de Vieses Femininos, o podcast, minha convidada é a Juliana Algodoal, Fonoaudióloga PhD em Análise do Discurso em Situação de Trabalho. No viés do dia: Comunicação, inspirada na frase da Juliana: “Ilumine suas relações com a comunicação. Mulher não precisa falar grosso para ser respeitada. Comunique-se bem e brilhe.” Abordamos temas como: • Estilo de comunicação, autenticidade • Comunicação e sentimento • Linguagem e comunicação em ambientes diversos • Jornada da comunicação • Dica de comunicação No “seu viés", Juliana conta da sua missão no mundo em ajudar as pessoas a se comunicarem melhor e seu posicionamento positivista nos relacionamentos pessoais. ”Comuniquem-se com amor e com verdade”. Referências citadas nesta edição: Vieses Femininos – O evento: https://soundcloud.com/elisa-rosenthal-tawil/vieses-femininos-o-evento-14082018 #1 Podcast Viés Saúde Mental – Wiwi Parra: https://soundcloud.com/elisa-rosenthal-tawil/vieses-femininos-vies-saude-mental-com-wiwi-parra Grupo Mulheres do Brasil (www.grupomulheresdobrasil.com.br) O primeiro passo para combater a Interrupção Masculina é saber que ela existe. Baixe o Aplicativo pelo site http://www.womaninterruptedapp.com/pt/ Dica de leitura: Mulheres e Poder, um manifesto autora Mary Beard Editora Crítica. Albert Mehrabian: https://en.wikipedia.org/wiki/Albert_Mehrabian Comente, compartilhe, divulgue e patrocine! Nos vemos no próximo Vieses Femininos, até lá! YouTube Vieses Femininos https://goo.gl/k4JoMP Instagram @viesesfemininos

How much of communication really is nonverbal? Why is darkness faster than the speed of light? How can you tell if you're burned out — and how do you recover? In this podcast, Cody Gough and Ashley Hamer discuss the following stories from Curiosity.com to help you get smarter and learn something new in just a few minutes: Burned Out? This Research-Backed Quiz Could Tell You Darkness Is Faster Than the Speed of Light Body Language Is Overrated If you love our show and you're interested in hearing full-length interviews, then please considersupporting us on Patreon. You'll get exclusive episodes and access to our archives as soon as you become a Patron! Learn about these topics and more onCuriosity.com, and download our5-star app for Android and iOS. Then, join the conversation onFacebook,Twitter, andInstagram. Plus: Amazon smart speaker users, enable ourAlexa Flash Briefing to learn something new in just a few minutes every day! See omnystudio.com/listener for privacy information.

Dans cet épisode du CoachDrague Podcast : - Pour séduire une femme qu'est-ce qui est mieux : parler soi-même ou la faire parler elle ? - 2 techniques simples pour alimenter la conversation. - Un petit exercice à faire aujourd'hui pour devenir un communicateur plus efficace. Liens et ressources mentionnés dans ce podcast : - Tu la veux, tu l'auras : http://www.coachdrague.com/blog/tu-la-veux-tu-l-auras/ - La règle des 7 % - 38 % - 55 % d'Albert Mehrabian : https://fr.wikipedia.org/wiki/Albert_Mehrabian

In der heutigen Folge geht es um die wichtigste Visitenkarte: Unsere Stimme - Die 7 Regeln für eine goldene Stimme. Teil 1 Es kann sein, dass Dir vieles bekannt vorkommt, es kann aber auch sein, dass vieles für Dich neu ist. Entscheide selber. Beim meinem Podcast verwende ich die Intersexualität. D.h. es gibt keinen Unterschied zu Mann und Frau in der Bezeichnung. Ich starte meinen Podcast mit einer kleinen Serie. In mehreren Teilen in diesem Podcast erfährst Du, warum Stimme so wichtig ist. Welche Bedeutung sie im Geschäftsleben hat. Wie Du zu mehr Voice Power in der Stimme kommst und dadurch auch „gehört“ wirst. Ich habe viele Tipps und Tricks die ich nach wie vor selber anwende. Kennst du das? Kurz bevor es losgeht, merkst du wie der Puls schneller schlägt, die Hände sind schweißnass, die Stimme ganz schwach. Laut Forscher ist die Angst vor Menschen zu sprechen größer, als die Angst vor Krankheit, Scheidung oder Tod. Über 50 % der Menschen die vor Publikum sprechen, egal ob privat oder beruflich, haben Lampenfieber, sind nervös, dazu kommen Stimmprobleme, nasse Hände, zittrige Knie, ein flauer Magen, trockener Mund. Auch Persönlichkeiten wie Sänger und Entertainer Robbie Williams, die Sängerin Adele oder auch Schauspieler Johnny Depp sind vom sogenannten „Bühnen-Gen“ ausgelassen worden und leiden unter großem Lampenfieber. Somit sind wir in berühmter Gesellschaft. Die Stimme ist eines der machtvollsten Instrumente der Menschheit. Wenn wir kommunizieren, entscheidet unser Gehirn innerhalb weniger Sekunden, ob die Stimme des Gegenübers für uns stimmig ist, oder nicht. Alleine das zu wissen, ist schon sehr wertvoll. Denn wir entscheiden ganz intuitiv, wem wir zuhören und entscheiden sofort, ob die Stimme für mich stimmig ist, ja sogar angenehm, ich will mich weiter unterhalten. Die Beherrschung von Stimme und Sprache eröffnet uns ungeahnte kommunikative Möglichkeiten. Wir alle sind täglich von einer Vielzahl von Stimmen umgeben. Ich denke da nur an die Nachrichten, Stimmen im Supermarkt, in der Werbung, Radio oder Fernsehen. Wir hören Stimmen im Theater und sprechen täglich mit Kollegen, Freunden oder der Familie. Trainierten und wohlklingenden Stimmen hören wir gerne zu. Ausgebildeten Stimmen, die auch klar verständlich sind. Das sind die Menschen, denen wir gut folgen können, wenn sie uns etwas erzählen. Im Gegenzug dazu sind Stimmen in höheren Tonlagen, schrille Stimmen, einschneidende Stimmlagen oftmals sehr nervig für unser Gehör. Da wollen wir nicht weiter hinhören. Das tut unseren Ohren weh. Den Schrei eines Baby etwa, hörst Du aus einer Menschenmenge heraus. Vielleicht kennst Du die drei magischen Zahlen der Kommunikation. 7-38-55. Laut einer Studie von Dr Albert Mehrabian, er ist US-amerikanischer Psychologe und Professor an der University of California in Los Angeles, besteht Kommunikation zwischen Menschen zu 55 Prozent aus Körpersprache, 38 Prozent wird über die Stimme transportiert und nur 7 Prozent kommen dem Inhalt zu. Ich bin mir da aber nicht so sicher, dass diese Zahlen so zutreffen. Denn der Content ist schon wichtig. Es gibt diesbezüglich noch andere Studien, d.h. geringfügig kommt es zu Abweichungen, meist beziehen sich diese jedoch auf eine andere Vorgehensweise bei der Messung bzw. bei den unterschiedlichen Begriffsabgrenzungen. Ich selber bin jedoch der Meinung, dass es mehr als 7 % dem Inhalt zukommen. Ein Beispiel: Wäre eine Verständigung mit Körpersprache und Stimmeinsatz ohne eine Fremdsprache zu können möglich, wenn tatsächlich nur 7% der Inhalt die Worte ausmachen? Vielleicht kennst Du das aus eigener Erfahrung. Man unterhält sich, meist im Urlaub mit jemanden ohne die Fremdsprache zu können. Nur mittels Körpersprache und kann sich dennoch verständigen. Zumindest verstehen, was gemeint ist. Großteils halt. Das nennt man nonverbale Kommunikation. Wir können nicht nicht kommunizieren sagte der österreichische Kommunikationswissenschaftler und Autor Paul Watzlawick. Das bedeutet, dass wir immer etwas mitteilen, auch wenn wir nichts sagen. Wer nichts sagt oder sich einer Kommunikation noch stärker verweigert, macht gerade damit sehr deutlich, dass er nicht kommunizieren will, jetzt nicht, mit der Person nicht oder in der Situation nicht. Ergo. Wir kommunizieren immer miteinander, ob mit oder ohne zu sprechen. Lt. Jeanette Bergmann, Stellvertretende Leiterin in einem Sprachzentrum in der Nähe von Bonn, sind es sogar 69%, die der Körpersprache zugesprochen werden. Die Bedeutung von Körpersprache und Stimmqualität, wird von Laien häufig unterschätzt, daher werden Bühnendarsteller so intensiv in Stimmmodulation und Körpersprache trainiert. Auch Schauspieler überzeugen primär durch nonverbale Elemente und wirken nicht wirklich mit Worten. Jeder gute Schauspieler sollte in der Lage sein, das Wort „nein“ in mindestens 10 verschiedenen Bedeutungsnuancen vermitteln zu können. Vor allem für Vortragsredner und Speaker sind solche Erkenntnisse von großem Vorteil. Warum? Weil ein Vortrag, eine Präsentation, eine Rede auch vom erlebten lebt. D.h. Ein bisschen Schauspielerei kann nicht schaden. Denn nur durch einen lebendigen Vortrag bleibt das Publikum aufmerksam und mit dabei, bei dem was Sie sagen. Mit der Stimme wird viel mehr vermittelt, als die meisten Menschen vermuten, weil eine gut funktionierende Stimme nicht so selbstverständlich ist. Jede Stimme und jede Sprechweise ist im individuellen Rahmen optimierbar. Es geht nur um den gewissen Trick um das „gewusst wie“ um dahin zu kommen. Unsere Stimme ist ein Instrument, das man lernen und perfektionieren kann und das hörst Du alles in dieser Serie. Ziel ist es, die Zuhörer, Deinen Gesprächspartner bei Deinem Vortrag nicht nur inhaltlich, sondern auch stimmlich zu fesseln. Nur so wird das Gesagte auch ankommen. Hast Du Dir schon einmal überlegt, wie Du auf andere wirkst und warum? Und: Wie kannst Du wirken? Was würde sich dadurch ändern, wenn Du sicherer und souveräner beim Gegenüber ankommst? Daher ist das gewusst wie auch wichtig, denn Stimmbildung bedeutet als erstes die Bildung eines Stimm -und Sprechbewusstseins. Damit Du auch wirklich „gehört“ wirst bei dem was du sagst. Damit Deine Botschaft beim Gegenüber auch ankommt. Vor allem Frauen haben schneller und öfter Stimmprobleme als wir Männer. Warum? Das hat mir der Schwingungszahl der Stimmlippen zu tun. Beim weiblichen Geschlecht schwingen die Stimmbänder 220x in der Sekunde, bei Männern nur 110x. Daher kommt es zur Stimmproblemen. Übrigens: Die Höhe des Tons hängt davon ab, wie oft sich die Stimmlippen pro Sekunde öffnen und schließen. So – haben wir das auch geklärt. Ich kann mich noch gut an eine meiner schlimmsten Stunden erinnern, wo mir bei einer Moderation vor knapp 2000 Menschen fast die Stimme versagte. Als Moderator war ich war eine ganze Woche für einen Event gebucht. Jeden Abend eine große Show mit über 2000 Menschen. Pro Abend versteht sich. Schon im Laufe der Woche habe ich bemerkt, meine Stimme ist nicht so wie sei sein soll und wird immer schwächer. Dann, am letzten Abend, bei der letzten großen Show, der Abschiedsgala, kam es fast zum Totalverlust meiner Stimme. Also der absolute Worstcase für einen Sprecher oder Moderator. Ich habe gewusst, da muss ich jetzt durch, die Stimme darf nicht versagen. Gott sei Dank, weiß ich als professioneller Sprecher, wie ich meine Kraftreserven mobilisieren kann und habe mir den Druck ganz unten vom Bauch, aus dem Zwerchfell geholt, gestützt wie man das nennt und habe somit den letzten Abend im wahrsten Sinn des Wortes „überstanden“. Danach war ich beim Facharzt und ich hatte 2 Monate lang entzündete Stimmbänder. Was war passiert. Ich kann mich noch erinnern, ich habe mir einige Tage vorher beim Paragleiten, ja das ist meine Passion, eine leichte Halsentzündung geholt, nicht sofort erkannt und daher verschleppt. Es ist daher schon wichtig zu wissen wie Stimme funktioniert und wie sie reagiert, um im richtigen Moment präventiv handeln zu können. Die Stimme ist Trägerin der Botschaft, gilt als wichtigstes Präsentationselement und ist Multiplikator für den Inhalt. Viele Menschen arbeiten in Berufen wo ihre Stimme täglichen beansprucht wird. Lehrer, Schauspieler, Moderatoren, Manager, Telefonisten, Verkäufer. Oftmals plagen diese Menschen jedoch Stimmprobleme, sie leiden unter Heiserkeit, haben den berühmten „Frosch im Hals“ und schlagen sich mit Stimmermüdung herum. Jede Art von Stress oder Anspannung wirkt sich sofort auf die Stimme aus. Für eine Sängerin wie beispielsweise die Reibeisenstimme von Bonny Tyler, sie wurde in den 1980er Jahren durch Hits wie Total Eclipse of the Heart und Holding Out for a Hero weltweit bekannt, ist die Stimme ihr Markenzeichen. Im der Geschäftswelt wären die ersten Anrufer wahrscheinlich weniger erfreut, wenn Du klingst, als hättest Du die ganze Nacht durchgemacht. Vor allem in der heutigen Zeit, wo die Kommunikation miteinander etwas vernachlässigt wird, spielt Stimme, Rhetorik, Artikulation, Präsenz eine große Rolle. Es wird wohl niemand behaupten, die Qualität der Kommunikation mit dem Kunden oder der Ton im Unternehmen selbst wäre ohne Bedeutung, Hauptsache das Produkt stimmt. Je austauschbarer Waren und Leistungen, desto wichtiger wird die Differenzierung in der Vermittlung. Was macht Marcel Hirscher oder Christian Neureuther bevor sie ins Rennen gehen? Genau. Sie wärmen sich auf. Und das gilt für Menschen, die viel sprechen müssen wie eben Lehrer, Telefonisten, Moderatoren usw. genauso. Ich war im März als Moderator gebucht. Stargäste waren Glasperlenspiel. Caro und Daniel. Vor der Bühne waren rund 2.500 Menschen. Da steigt der Puls auch bei mir. Ich gehe da folgendermaßen vor. Backstage wärme ich mich auf. Den Körper mit Dehnungsübungen, und die Sprechmuskulatur, also den Mund am besten auch mit Gähnen. Hier ein Tipp für Dich. Stell Dir einfach vor, du bist der König der Tiere, ein Löwe, der sich räkelt und mit schläfrigem Blick die Gegend absucht. Dabei reißt Du den Mund auf und lässt ein grollendes Gähnen aus der Tiefe Deiner Kehle hervor. Aber bitte Vorsicht beim Gähnen. Nicht zu wild, damit Du Dir den Kiefer nicht ausrenkst. Genieße Dein Gähnen, seufze herzliche dazu, dass entspannt, strecke und räkle Dich. Viele dieser Tipps erfährst Du in meinem Podcast Folgen. Ich freue mich wenn Du mir eine E-Mail schickst. Welche Themen Du dir wünscht, was Dich interessiert, was ist Deine größte Hürde, wenn darum geht vor anderen zu sprechen. Einfach an info@gary-stuetz.com schreiben. Und wenn Du keine Folge verpassen möchtest, dann abonniere am besten diesen Podcast direkt bei iTunes oder dem PodcastPlayer Deines Vertrauens. Ich wünsche Dir noch eine schöne Zeit. Servus und auf bald. Dein Gary Stuetz.

We are continuing with the theme of communication in Episode 14 of the Collective Voice with guest, Alison Freeman. Alison is a highly experienced global, communications strategist, coach, and keynote presenter.  She is the president of AlliComm, a global communications consultancy and coaching firm, where she helps successful business leaders become more powerful communicators by being strategic, succinct, engaged, empathetic and business driven. She states that “Good leaders MUST BE great communicators because it is part of the job.” Following are some highlights of Joy's engaging and entertaining interview with Alison: The importance of being the recipient of what Alison refers to as “fearless feedback” and the power in the self-awareness that arises out of observing yourself communicate, on video That we communicate visually, vocally, and verbally - According to communication researcher, Albert Mehrabian, 55% of how we perceive someone is based on what we see. 38% comes from how they use their voice. Only 7% of what people remember are the actual words they say! AND, they only remember what matters to them.  Make the 7% matter, or the words you deliver as part of your messaging count! Being resilient in the face of life's challenges and then letting go of the “not knowing” Learn more about Alison Freeman and her work, visit www.AliComm.co, her YouTube Channel and 5 minute videos, Access Alison, or follow her on Twitter at the handle AccessAli, or via LinkedIn. Please submit a review of our podcast on iTunes at thecollectivevoice.us to help us build our following! Here's how: youtube.com/watch?v=B6H64xDckME&t=31s Connect with Joy at joyschwartz.com and Natalie at smalltownleadership.com  

Já dizia George Bernard Shaw “ O maior problema na comunicação é a ilusão de que ela tenha acontecido”. Falar e escrever mal prejudica a carreira, portanto como melhorar nossa comunicação para melhor transmitir as ideias com mais clareza? A comunicação não é luxo é uma necessidade. Esta é uma competência cada vez mais valorizada no mercado de trabalho, por isso: 1.Fique atento ao perfil de quem recebe a mensagem A pessoa para a qual você está transmitindo a mensagem será capaz de compreender o que você diz? Parece óbvio? Mas nem todos estão atentos a isso. “O problema não é a falta de inteligência ou incapacidade intelectual do leigo, mas a ausência de repertório dele naquele campo do conhecimento”. Por isso preste atenção ao perfil sociocultural dos ouvintes, pensando em que palavras compõem o cotidiano deles e também em quais estímulos os deixariam motivados além das abordagens que possam ser as mais adequadas. 2.Invista nas três esferas da comunicação Pesquisas do laboratório de psicologia da UCLA (Universidade da Califórnia) conduzidas pelo professor Albert Mehrabian indicam que a composição da comunicação humana face a face é a seguinte: 55% são mensagens não verbais, 38% acontecem pelo tom de voz e 7% são verbais. Isso mesmo, ao dirigir a palavra a alguém, muitos profissionais estão concentrados apenas em “uma pequena fração da totalidade da comunicação”. Por isso, preste atenção se a sua postura, o olhar, o aperto de mão, a roupa, se o conjunto dos seus movimentos estão de acordo com a mensagem que você está transmitindo verbalmente, seja em uma entrevista de emprego, em uma reunião, em uma palestra. 3.Saber ouvir Há uma percepção comum que leva as pessoas a considerarem que quanto mais elas falarem e expuserem suas ideias mais poder de influência, vão obter com as pessoas. “Durante uma conversa, quando você se silencia e escuta o outro de maneira focada, envia uma mensagem que é interpretada positivamente pelo receptor: ele me ouve, valoriza as minhas ideias, respeita e me considera como indivíduo”. Ou seja, se o objetivo é aumentar o seu poder de influência e de interação com as pessoas fuja de monólogos, aposte no diálogo. 4.Apostar na assertividade Clareza, objetividade e sinceridade são as características de quem é assertivo. É ser uma pessoa transparente em intenções e colocações. Olhar no olho ao conversar, voltar-se à pessoa com quem fala (postura), palavras alinhadas à expressão facial e tom de voz firme, claro e moderado, revelam este aspecto durante a comunicação. São raros os profissionais com estas qualidades já que a capacidade de ser assertivo está sujeita a situações de poder no ambiente corporativo. Como ser sincero, quando tenho medo de sofrer retaliações por dizer o que penso? Mas, engolir sapos faz mal à saúde. “Quando um colaborador não se permite expressar suas opiniões desenvolve gastrite, dores na coluna, alergias, hipertensão, estresse, entre outros problemas”.

Se per ipotesi, mettiamo sui piatti di una bilancia due pesi: il primo rappresentato dal “cosa” dico (contenuto del linguaggio) e il secondo dal “come” lo dico (toni della voce e comunicazione non verbale), il secondo piatto peserà tredici volte più del primo (93% contro il 7% delle parole). Valutazioni simili sono state effettuate negli anni ’60 in America da Albert Mehrabian, che osservò come in una normale comunicazione la corretta ricezione del messaggio sia data solamente per il 7% dalle parole, mentre il 38% è rappresentato dai toni della voce e il 55% dal linguaggio non verbale. Pensiamo per un attimo a qualcuno che abbiamo conosciuto nel passato e anche se non sapevamo nulla di lui, abbiamo detto: “non lo conosco, però mi è simpatico, è come se lo conoscessi da sempre”. Viene dunque da pensare: “la prima impressione può influenzare una comunicazione?” Certo che si! Quando conosciamo qualcuno, ci facciamo un’idea su che tipo sia, in genere, questa prima impressione si mostra molto tenace alle disconferme.

A person is entitled to their own opinion, but not their own facts. They say, “One picture is worth a thousand words.”I say, “In 1985, after finding that pretty but unlabeled icons confused customers, the Apple Computer Human Interface Group adopted the motto, ‘A word is worth a thousand pictures,' and a descriptive word or phrase was added beneath all Macintosh icons. Read it for yourself in Digital Marketing: A Practical Approach by Alan Charlesworth, page 123.” They say, “It's been scientifically proven that 93 percent of all human communication is nonverbal.”I say, “Show me the study. Show me who verified it. And please, for the love of God, don't pretend to quote Dr. Albert Mehrabian because not one person who has ever quoted Mehrabian to me has ever read any of his books. Admit it. A sales trainer showed you a pie chart and said 55% of human communication is body language and 38% is tone of voice and only 7% are the words we speak.” Pie charts are not proof. In Mehrabian's earliest book, Silent Messages (1971,) he speculated that during moments of extreme word/gesture contradiction, the words themselves contribute about 7 percent of the meaning we perceive, while tone of voice contributes about 38% and the rest – 55% – is body language. But Mehrabian makes it plain that these estimates pertain ONLY to moments when (1.) a speaker is describing their feelings and emotions and (2.) their physical gestures and tone of voice contradict their words. When a person is holding up their middle finger as they say, “Yeah, I love you, too,” don't trust the words; trust the finger. In 1994, when it became obvious that sales trainers in front of white boards were grievously misquoting his 55/38/7 statement, Mehrabian said for the record “Unless a communicator is talking about their feelings or attitudes, these equations are not applicable.” They say, “Everything we've ever seen or heard is stored somewhere in our brain and under hypnosis we can remember it.”I say, “On December 10, 2000, Matt Crenson, a science writer for the Associated Press summarized what scientists have proven in countless experiments:” We often imagine our memories faithfully storing everything we do. But there is no mechanism in our heads that stores sensory perceptions as a permanent, unchangeable form. Instead, our minds use a complex system to convert a small percentage of what we see into nothing more than a pattern of connections between nerve cells. Researchers have learned that this system can be fooled. Ask a witness, ‘How fast were the cars going when they smashed into each other?' and they will name a much higher speed than if they are asked, ‘How fast were the cars going when they made contact?'”They say, “Okay, now it's your turn to name the scientist who did the research. And please, for the love of God, don't pretend to quote Dr. Albert Mehrabian.”I say, “Yes, Matt Crenson failed to identify the unnamed ‘researchers' he was quoting, but I immediately recognized the study as a Loftus & Palmer experiment reported by Dr. Alan Baddeley in his 1999 book, Essentials of Human Memory. In that experiment, groups of people were asked to watch the video of a collision between two automobiles. Viewers who were asked, ‘How fast were the cars going when they smashed into each other?' gave answers averaging 40.8 MPH and reported having seen broken glass. But the group who was asked, ‘How fast were the cars going when they made contact?' reported speeds averaging only 31.8 MPH and remembered no broken glass, even though both groups had just watched the same video.” They say, “But it's been proven that we remember more of what we see than what we hear.”I say, “Would you be willing to trust the opinion of Professor Steven Pinker whose research on vision, language, and social relations was awarded prizes from the National Academy of Sciences, the Cognitive Neuroscience Society,

Dale Carnegie Training Japan: http://japan.dalecarnegie.com/ We have probably all been on the receiving end of it or have been a witness to it. The presentation is completed, after which come the questions; some are fact finding, some seek clarification, while some are just plain nasty.Perhaps the questioner is not trying to be mean, but the result is the same. All eyes in the room burn a hole into you as everyone waits to see how you are going to handle this little Scud missile that is thinly disguised as a question.Some presenters splutter, nervousness sapping intellectual and verbal powers, while some give such a pathetic response we can see their credibility sail out the window as they speak. Some get angry, assuring everyone there that they are not fit for higher responsibilities because they can't control their emotions.Do these questions come up? Yes, so there is no point imagining that we won't have to face the meeting room moment of truth.Do we usually prepare beforehand, in the event that someone might decide to go after us? In 99% of cases the answer is “no”. The Scud catches us off guard and we simply flounder.This is a challenge that easily can be fixed. Below are a few steps that will trounce your rivals, diminish your adversaries, and show everyone what a true professional you are.Most preparation prior to any presentation generally focuses on the content and not the delivery. Taking questions, by the way, is part of the delivery and not something tacked on to the main proceedings. When preparing a speech or presentation, we are in control of the direction. However, once the questions start raining down, sadly, we are no longer in command of the situation.The first step before the meeting is to imagine what trouble may lie ahead. Who will be in the room? Who has a vested interest in seeing you go down in flames? Who are the potential troublemakers and their acolytes, possibly beavering away at creating problems for you? What have been some of the historical issues between your section and other parts of the organisation? Will there be someone in the room still smarting over you getting his or her money for last year's project? What are some of the current burning issues that have a lot of money or prestige attached to them that would invite someone to slice you up in front of the assembled masses?Having identified the issues that are likely to become “hot” during the questioning period, let's design some positive messages.Henry Kissinger, former US secretary of state, gave a great piece of advice once when announcing at a press conference, “Who has questions for the answers I have ready for you?” It is an amusing question, but also very smart.Rather than moving straight into damage control, which can often appear weak, squeamish, shifty and dishonest, go on to the front foot and put forward a strong positive message about the benefits of what you are proposing. Have at least two or three of these ready for each issue that you have designated as potential trouble.As a side note, be aware of your body language when doing this. Albert Mehrabian's book, Silent Messages, has become well known for noting the disconnection between what we say and how we say it. If the two don't match up, your message (your actual words) get lost, while 93% of everyone's attention is focused on how you look and the style of your voice.Thus, a positive message needs positive body language, facial expression, tone of voice, and strength to back it up—preferably with a steely eye that glints with confidence. Even if you don't possess one of those, try to fake it until you make it.Focus on four response options that will help to provide a strategy when questions come assailing you.• Immediately deny what others say when it is factually incorrect, misinformation, rumour, hearsay, or when you have been misinterpreted. Be strong, brief and have clear evidence to support your denial.• Admit you are wrong when there has been a misunderstanding or mistake. This is disarming and leaves the questioner with nowhere to go. The wind has been drained from their sails; you look honest and reliable.• Reverse negative perceptions by turning them into positives. For example, when dealing with competing priorities within the organisation, you might say: “I understand that going through this reorganisation is costing us a lot of time right now. The fact that we are dedicating this time now to the issue should save us all time later by having a more efficient structure”.• Explain in more detail by providing further background and facts. The reason behind a decision or position is often news to the other party who may not have the same grasp of the details as you.The distance between our ear and our mouth is way too short! We blurt out the first thing that comes into our mind when we encounter trouble. We need a verbal cushion to slow down the response process. Our first response is rarely our best one, so delay it slightly.We can do this by paraphrasing, into neutral terms, what someone else has just said. This has a double benefit because you are now in control of the language of the question and you have given yourself some thinking time.The question might be: “Is it true that the company is going to start firing people next month?” Your paraphrase might be: “The question was about future staffing”.Other cushions might include phrases such as: “Many people we have talked to have expressed similar concerns”; “That is an important issue, let's talk about that for a moment”, and “Thank you for bringing that up so we can address it”.Our brains work very fast, so we only need three or four seconds to get to a second response option, which will always outshine the first bluster that comes out of our mouths.Calm, considered responses, cushioned for effect, and delivering positive messages in a positive way will disarm any nasty boardroom pirates who are trying to scuttle you.Good luck! Related article by Dr. Greg Story, President of Dale Carnegie Training Japan:"Handling nasty questions from nasty people" Related video by Dr. Greg Story, President of Dale Carnegie Training Japan: THE Leadership Japan Series #8 - Handling Nasty Questions From Nasty People

Some people have heard that myth that how you look is more important than what you say. In this episode, I address this myth, describe in detail why what you say is the most important part of your presentation, and give practical advice for how to assemble presentation content. You can build a good presentation, even if you don't feel that you have professional delivery skills. I begin this episode by speaking about the often misunderstood study from Dr. Albert Mehrabian that is often cited as evidence by those who claim that how you say something is more important that what you say. Olivia Mitchell from Speaking About Presenting has an excellent article that addresses this issue head on. In addition, this video provides great perspective: The bottom line? What you say is far more important than how you say it. "Simplicity is the ultimate sophistication." -Leonardo da Vinci Article I published last week: How One Key Question Gets Audience Results "...I would rather a really plain PowerPoint, and an authentic, passionate speaker that was engaging, regardless of how many "umms and ahhs". I've been completely bored with some of the fancy presentations, because the speaker wasn't fired up about his or her topic..." -Comment from Jenn Swanson Build your presentation around the answer to the question: What do I want people walking out of the room doing differently? Here are some key content components: Opening - Tell a story or get the audience involved in some way Storytelling / examples - Tell it like you were already there. The best advice I ever received on this was to tell a story like we were watching the video of it happening. Evidence - It's not enough that just you say it...who else provides support for your conclusions? Call to action - What do you want us to do? Closing - Finish strong so the audience remembers you in a positive mindset Don't memorize your talk - and have more available than you can use! Resources Presentation Zen (2nd edition) by Garr Reynolds (affiliate link) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Some people have heard that myth that how you look is more important than what you say. In this episode, I address this myth, describe in detail why what you say is the most important part of your presentation, and give practical advice for how to assemble presentation content. You can build a good presentation, even if you don't feel that you have professional delivery skills. I begin this episode by speaking about the often misunderstood study from Dr. Albert Mehrabian that is often cited as evidence by those who claim that how you say something is more important that what you say. Olivia Mitchell from Speaking About Presenting has an excellent article that addresses this issue head on. In addition, this video provides great perspective: The bottom line? What you say is far more important than how you say it. "Simplicity is the ultimate sophistication." -Leonardo da Vinci Article I published last week: How One Key Question Gets Audience Results "...I would rather a really plain PowerPoint, and an authentic, passionate speaker that was engaging, regardless of how many "umms and ahhs". I've been completely bored with some of the fancy presentations, because the speaker wasn't fired up about his or her topic..." -Comment from Jenn Swanson Build your presentation around the answer to the question: What do I want people walking out of the room doing differently? Here are some key content components: Opening - Tell a story or get the audience involved in some way Storytelling / examples - Tell it like you were already there. The best advice I ever received on this was to tell a story like we were watching the video of it happening. Evidence - It's not enough that just you say it...who else provides support for your conclusions? Call to action - What do you want us to do? Closing - Finish strong so the audience remembers you in a positive mindset Don't memorize your talk - and have more available than you can use! Resources Presentation Zen (2nd edition) by Garr Reynolds (affiliate link) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.