Podcasts about fedex office

Peter Mingils and DSWA Nicki Keohohou on Network Marketing Careers on Building Fortunes Radio   Peter Mingils and DSWA Founder Nicki Keohohou on Direct Selling World Alliance Updates for Home Based Businesses MLM and Affiliate Programs https://dswa.org Join the DSWA to receive the DSWA App containing the weekly Aloha Friday show with Nicki Keohohou, a library of video and audio training, shareable social images, articles and more. Top it off with group rates on health/dental/vision/life insurance and an array of group discounts at FedEx Office, Vistaprint, Working Live, CleverRX Prescription Card, COA Network, Call Alert Center (lost person/pet recovery service), For more information on leads, https://www.networkleads.com and Building Fortunes Radio https://www.buildingfortunesradio.com The DSWA's virtual and live training events are changing the lives of Direct Sellers throughout the world. Stop by our list of upcoming Events to learn more about our programs Call Peter Mingils 386-445-3585   

Gary Kusin is a mentor, investor, entrepreneur, and business advisor. He today advises an array of public and private companies, large and small, on strategy, management, and growth issues. In addition, Gary continues his full mentoring schedule and has mentored well over 500 individuals during his career. Mr. Kusin co-founded two companies, Babbage's, operating as GameStop (NYSE: GME), and Laura Mercier Cosmetics, which are well-known global brands today. Gary spent 13 years as a senior advisor to the global private equity firm TPG, including a large amount of his time mentoring CEOs of TPG portfolio companies. He served from 2001-2006 as president and chief executive officer of Kinko's, today operating as FedEx Office. Mr. Kusin was responsible for the turnaround, strategic growth, and transformation of Kinko's and oversaw the ultimate sale to FedEx, directly reporting to Fred Smith, founder of FedEx, for the 2 years required to integrate Kinko's into FedEx and be renamed FedEx Office. An Inc. magazine “Entrepreneur of Year” award winner, he has served many public and private firms in America and abroad, including Electronic Arts, Petco, Sabre, and Myer Department Stores in Australia.Mr. Kusin has been very involved in Dallas community activities throughout his career. A representative sample of organizations and positions include the St. Mark's School of Texas Board of Trustees, the Dallas Young Presidents' Organization (YPO) chairman, the Dallas Citizens Council Board of Directors, and the Southwestern Medical School Foundation.​A member of the University of Texas McCombs School of Business Hall of Fame, Mr. Kusin earned a BA from the University of Texas at Austin and an MBA from the Harvard Business School. A native of Texarkana, Texas, Gary lives in Dallas with his wife Karleen. Their four children, spouses, and 11 grandchildren live from coast to coast with most pursuing their own entrepreneurial journeys.Follow Travis on:– IG

Segment 1 with Gary Kusin starting at 0:00.I remember when my kids were growing up, my youngest son Daniel visited Gamestop the day it opened up near our home. He said that now since we were so close to Gamestop, our home would be more valuable. I am not sure about that but certainly GameStop has had a big effect on the gaming industry and the stock market.Gary Kusin, co-founded two companies, Babbage's, operating today as GameStop (NYSE: GME), and Laura Mercier Cosmetics. He served from 2001-2006 as President and Chief Executive Officer of Kinko's, today operating as FedEx Office. He was responsible for the turnaround, strategic growth and transformation of Kinko's and oversaw the ultimate sale to FedEx, directly reporting to Fred Smith, founder of FedEx, for the 2 years required to integrate Kinko's into FedEx and be renamed FedEx Office.Segment 2 with Tami Cannizzaro starting at 19:05.How should small business owners use AI?Tami Cannizzaro is the Chief Marketing Officer of Thryv, provider of the leading do-it-all small business software platform empowering small businesses to modernize how they work. Thryv offers small business owners everything they need to communicate effectively, manage their day-to-day operations, and grow — all in one place.

A conversation with GameStop's Co-founder Video games, eccentric personalities and past presidential candidates have all made their way through Gary Kusin's career. The entrepreneur and business mentor is the former CEO of FedEx Office and co-founded the company now known as GameStop. Kusin shares how he started the first large-scale video game retailer, why GameStop surged in the financial market during the meme stock craze of 2021, and how a summer internship at an insurance company changed his outlook on leadership and life. We spoke with Kusin ahead of the April 30 publication of his new book, Always Learning.

Darby Vannier, with over 20 years of experience, is a seasoned leader adept at building and growing organizations. As President & CEO of Indispensable Leadership Group, he excels as an executive coach, consultant, speaker, and fractional COO, focusing on strategic and leadership development. He has led effective teams of more than a 100 employees, coached others into their own leadership positions, and created stability during challenging organizational transitions. Darby built his career on the philosophy that developing the right people is the key to success.  Learn more at www.beindispensable.com.   Questions ·      Even though we read a very short snippet of your journey, your little bio, we always like to give our guests an opportunity to share in their own words, a little bit about how you got from where you are to where you are today. ·      Your book titled, The Indispensable Leader. So, could you share with our listeners a little bit about that book? What was your intention when you wrote the book? What is the book about? Who is the book geared towards and kind of what was your sentiment when you were putting it all together? ·      Which role do you think is more effective, the manager's role or the leader's role? ·     Now in the book, you also talk about, which I found this part really fascinating that you should be curious, and you should engage curiosity. Explained to us a little bit about what you meant when you said, engage or encourage curiosity and being curious as a leader. ·      In the book, you also mentioned the whole conscious competence model. So, I'd love for you to kind of just explain that to the audience as well, the four phases and then the example that you gave to reinforce the concept. ·      Could you also share with our listeners, what is the one online resource, tool, website or app that you absolutely cannot live without in your business? ·    Can you also share with our listeners, maybe one or two books that you've read, it could be a book that you read recently, or even one that you read a very long time ago, but it had a great impact on you. ·      Can you also share with us what's the one thing in your life right now that you're really excited about? Either something you're working on to develop yourself or your people. ·      Now, before we wrap our episodes up, we always like to ask our guests, do you have a quote or a saying that during times of adversity or challenge you will tend to revert to this quote if for any reason you get derailed or you get off track, and the quote kind of helps to get you back on track. ·      Where can listeners find you online? Highlights Darby's Journey Me: Now Darby, even though we read a very short snippet of your journey, your little bio, we always like to give our guests an opportunity to share in their own words, a little bit about how you got from where you were to where you are today.   Darby shared that it's kind of a diverse career actually. So, he started off in retail, actually kind of in the entertainment industry, working as a manager at a 22-screen movie theatre, which is an interesting industry, especially back at that time when it was before digital movies and everything, and everything came in on natural celluloid film and everything.  So, yeah, 22 screen movie theatre, they would serve 1000's of people a day and that was an interesting experience getting started because it definitely was jumping right into that retail type environment, bringing in at that point, you're talking about most of their employees were high school or college aged students and, and so that's just a different level of team member that you're managing.  From there, he kind of jumped even further into retail, he actually became a store manager for Kinkos at the time, so the print shop at Kinkos, which is now FedEx Office, but at the time, it was still Kinkos. And at that time, all the Kinkos were 24-hour stores, like they never closed, didn't close on any holidays, didn't close any hours, nothing. So, that was definitely a learning experience he will say, managing a 24 hour a day business from that standpoint.  And he did that about 6 years and then moved into the non-profit world where he took over as CEO of an International Livestock Association, actually for alpacas of all things. And it's always an interesting story because he tells people when he got the interview for the job, he had to look up what an alpaca was because he had a general idea that it was like a llama, but he didn't exactly know what it was, so kind of entered into a whole new realm there. And he did that for about 11 years where he reported directly to a board, grew that organization, fixed a lot of things in that organization, and then grew that organization. And then they actually went through a merger process and merged with another national organization. And he took over as CEO of the newly created merged organization for that industry.  And then from there, he decided, he's kind of ready to be done with this non-profit thing, and he exited non-profit, went back into the for-profit world, joined a company that does leadership development, strategic planning, executive coaching, that sort of thing, because he's always been passionate about leadership, and did that for about 7 years.  And then last year decided he's going to break off and do his own things. He had a company established previously for some consulting and stuff that he had done and he just expanded that and started offering fractional leadership services and executive coaching on his own and have built that up from there. So, still working on that and that's kind of gets us up to date.    About Darby's Book – The Indispensable Leader Me: Now, as part of this journey, you are also an author and your book is titled, The Indispensable Leader. So, could you share with our listeners a little bit about that book, I do have some questions I want to ask specifically, but I kind of just want to hear in your own words, like what was your intention when you wrote the book? What is the book about? Who is the book geared towards and kind of what was your sentiment when you were putting it all together?   Darby shared that the book is really geared towards anybody, he wouldn't even say young leaders, he would say anybody who's really either starting out in leadership, leading other people or even if they have been leading people and they just want to have some experience and some knowledge to refine maybe their leadership style.  And it's kind of one of those things, he's kind of kept stories over the years throughout his career, because he's sure you have experienced throughout your career, you encounter interesting things, he'll just put it that way, some challenging things and some difficult things, and then some really exciting things.  So, he had lots of things that he has accumulated throughout his career that he felt like these were good learning experiences for him at the time, and had he had this information when he was starting out being a leader, it would have been highly beneficial.  So, in the midst of COVID, back in 2020, when everything kind of shut down, and we all had more time, because we were staying home and everything, he decided that seems like a good time to start writing a book. So, that's when he started on the book.  And the book really kind of goes down the path of taking this idea, he started off the book by basically saying, you hear people say this question….”Are you a manager? Or Are you a leader?”  And he really attacks that and he say, we're really looking at that wrong, because he thinks that's the wrong question. It assumes that people who would probably consider themselves managers of things, cannot be good leaders and that's not the case. He knew a fair number of people who definitely consider themselves managers, who are really spectacular leaders as well.  So, he kind of asked people to look at it a little bit differently and what he thinks people mean is actually more of are you more manager oriented? Or are you more visionary and entrepreneurial oriented?   And if you think about that as a spectrum, everybody exists somewhere on that spectrum. And you don't want to be at the far end of either end of that because you don't want to be too high visionary, that you just come up with a lot of ideas and nothing gets done. But you don't want to be too far managerial where you only care about checking off your list, and you don't really care why you're doing it.  So, what he basically asked people to do is think about this more like a Venn diagram, where you have two intersecting circles and let's take the best traits of both manager and visionary archetypes, and create the best possible leader that you can be because there's only a certain amount of things that you have access to yourself, there's only a certain amount of things that you can gain yourself.  So, let's find those best things and then let's try to release the bad things so the bad traits of those archetypes so that we don't fall into those ruts as well. And he kind of goes down that journey and he uses a lot of stories from his career to illustrate various points on leadership and talking about mentorship and some of those things as well so that people can gain that knowledge that he didn't necessarily have at the time as he was going through it.    The Effectiveness of the Manager's Role and the Leader's Role Me: So, I like the fact that you spoke about, are you a leader or a manager, but even outside of that you talk about in the book, just visionary leaders and I'm not sure what was the other term that you had outside of visionary? Managers.   So, can you just differentiate, I know you said, we look on it from a different perspective. But if we were to put it in terms of hierarchy, or better yet, in terms of in an organization, if you really want to motivate people, get them to do what you want them to do without having to literally stand up over them with a stick over their head saying, “If you don't do this, this is the sanction that's going to be enforced.” Which role do you think is more effective, the manager's role or the leader's role? Darby shared that he would actually say both are important and it's good to have a mix of both types of individuals within an organization.  Here's the reason why. So, people with managerial characteristics who fall more on that side of the spectrum are people who are very process oriented, they're usually very organized, they're the ones who are able to look at something and say, here's how it's going to get done. They can outline the 50 steps it's going to take to get there. They're about creating a list and checking off the things and getting stuff done. They're the ones that are talking about, what are we going to do? And how are we going to do it?  And sometimes they don't always care about the why they should and that's what he means by making sure that they try to pull in the best traits of both worlds. But those are the folks who are going to get stuff done for you. And they are the folks who can execute on a vision. So, basically, they can take a vision of a founder or a visionary and they can translate that vision into the action steps that it's going to take to accomplish it.  So, on the visionary side, you have to have visionaries as well, because the high visionary people, those are the folks who are generating lots of ideas, they're coming up with five or ten new ideas every day, they're usually very passionate about their ideas.  Oftentimes entrepreneurs are visionaries, because that is the type of individuals who are drawn to starting a business and taking that risk and everything. Because in their minds, when they think of an idea, when they envision something, it's done like we're there, and it is done. They're the ones that are more going to be talking about why are we doing something, like they want to be able to explain and show their passion for why is it that we want to accomplish whatever it is that they've come up with.  The difficulty you can run into with a visionary though is, is that they tend to move on very quickly, because if you get a very high visionary person, they only love generating new ideas, they don't want to talk about how to get there, they just want it done.  So, that visionary needs to have people who are more managerial in nature so that they can actually get stuff done. And in most companies, you almost have to have two top individuals who are one is one and one is the other.  That's why you often see a CEO whose high visionary and you see a COO who is the person who executes and those two individuals have to have a high amount of trust, because they will piss each other off and that's the bottom line.  Because what will happen is, is that COO who's more process oriented, who's the one going, “Okay, there's these 50 problems we have to solve before we can get there” they are going to be like saying slow down and pump the brakes, we got to back up here.  And the high visionary CEO is the one saying, “No, we got to move forward. And I want to do all these things, and everything.”  So, in order for their company to be highly successful, you almost have to have that mix. You see this with celebrity leaders he'll call him. So, people like Steve Jobs, for example, it's well known that he was very high visionary, brilliant guy, came up with amazing things, had very high expectations, very passionate about his industry.  But he learned very early on, he basically lost his company initially, before he came back many years later, he learned very early on that he needed to have people that could execute those ideas, because he just wanted to spend time on generating ideas, he needed an execution team as well.  So, eventually, he figured out he had to have individuals who worked with him that he trusted, that could execute those ideas that could challenge him and slow him down, he would on the opposite side of that push them forward. So, it's this weird balancing act. So, every company needs to have a good mix of both in order to be successful.   The Art of Being Curious as a Leader Me: Now in the book, you also talk about, which I found this part really fascinating that you should be curious, and you should engage curiosity. And curiosity sometimes I think can be misinterpreted, sometimes, for example, people will think that curiosity I find is being inquisitive, it's a similar adjective but inquisitive for some reason connotates, almost you being concerned or asking questions about things that should not concern you. But I do believe that that's how we learn right? About asking questions, exploring, experiencing. Explaine to us a little bit about what you meant when you said, engage or encourage curiosity and being curious as a leader.   Darby shared that it certainly can mean inquisitive and that is something that it can mean. But when he talks about being curious and when he coaches leaders and encourage them to be curious, what he's really trying to do is encourage folks to be lifelong learners, like he wants you to be curious about new things, go read books, go meet new people, go join a group that you wouldn't necessarily join because by gaining those additional experiences, and that additional knowledge, you're only going to grow as a leader. So, he's very big on making sure that folks that he coaches and himself, do not get stagnant.  And what that means is you have to be engaged, you have to be engaged in what you do. You have to be engaged in your industry, you have to be engaged in life. So, sometimes it's professional development, and you're joining an association or you're reading a book or whatever.  Sometimes it might be personal development where you're learning a new language or travelling to a country that you've never been to so that you can gain that experience because all of those things are important. They are going to make you a much, much better well-rounded leader, especially as he speaks to college students every now and then.  And as he speaks to college students, that's one thing that he talked to them about is gain a broad set of experiences because a lot of us really end up, in the United States, a lot of folks who go to college end up going to college nearby home, so, they're exposed to, yes, a new set of people, but it may be very similar to what they're used to. So, he encourages people to get out of your comfort zone and go do some other things because the more experiences you have, the better leader you're going to be.  Certainly, looking back at his career, he's sure as you look at your career, every single thing that he dealt with and went through, all of that past history really made him into the leader that he is today. And everything that he's doing today will make him into the leader that he is in five years, that's the bottom line.  So, you got to have that curiosity, if you don't, you're going to end up stagnant, you're not going to really grow as a leader, you're probably not getting promoted up very much. In most industries, you really do need to be curious so that you can continue to expand as well.   Me: Yes, I totally agree that you should definitely be open to learning and from everything that you do, it definitely adds to who you are today, as you said, what you're doing now is building for where you're going be five years from now.   Conscious Competence Model and the Four Phases Me: In the book, you also mentioned Darby, and I was exposed to this many years ago when I had done a leadership course myself, the whole Conscious Competence Model. And I liked the example that you gave with the baby. So, I'd love for you to kind of just explain that to the audience as well, the four phases and then the example that you gave to reinforce the concept.   Darby shared that this is something that really helps in coaching as well, because it's something that everybody goes through, but they don't really pinpoint that they're actually going through it.  So, the idea here is there's four phases of competence. And you really start off no matter what it is, in some new experience, in some new activity, you start a new job, you learn how to drive, whatever it is, you start off this idea as being unconsciously incompetent, which means you're incompetent at whatever you're doing, and you don't even know you're incompetent at it. And that's a big problem because then you're doing things and you don't even know you're doing them wrong.  So, the idea is, hopefully somebody will point out to you or you'll eventually move into the idea of conscious incompetence. And that's really where you're still incompetent at it, but you recognize that you're incompetent at it. So, you know, you're doing it wrong, it's kind of a situation, you know that you don't know something.  And then after that, the idea is that you move into conscious competence, which means that you're competent at it, but you have to think about it all the time, it's not become a habit, like you have to actually think about whatever the activity is. So, if you think about when you're learning to drive, this is a good thing. Or this is a thing we encounter, you have to constantly think about turning your turn signal on or stopping at the stop sign or stopping at the light or seeing the light turn yellow, or whatever that is, you are at that point consciously competent. So, you can do it, but you got to think about it all the time.  The last phase is really where you want to get to, especially with regard to leading people, you want to get to unconscious competence, where it is that you are competent at something and you don't have to constantly think about it, it just happens. So, this basically is the idea of it becomes habit.  There's actually an author named Charles Duhigg, he wrote a book called The Power of Habit: Why We Do What We Do in Life and Business, it's a spectacular book, but he talks about habit loops where your brain is set up so that it creates these habit loops out of things that you do regularly. And that's how you end up, if you've ever driven a car, and then you're driving along, and sometimes you're like, I don't remember the last five minutes, and it kind of freaks you out. That happens because of that, because your brain can handle that sort of thing. And basically, has created a habit loop.  It's the same reason when he left his position last year, and he was no longer going to the office on a regular basis, your habit loop changes. So, normally my habit loop for driving to the office was the same every day, he would do the exact same thing, the exact same route, whatever it was, well, on two different occasions, at the end of the year, last year, he was driving in the direction of where his old office was. And he looked up and pretty soon, like he's driving towards the office, he's going the whole wrong direction for where he was headed. But his brain engaged this habit loop that his brain thought, “Oh, you're doing the habit loop, we haven't done in a while to go to the office.” And then he ended up on the entirely wrong road and everything because he was going to the office. But that's the idea of unconscious competence that you want to get to is be able to create those habits so that things just happen for you on a regular basis.    Me: So, just want to remind our listeners, Darby's book is out, available on all platforms that you would want to purchase a book from, I would definitely recommend that you go and consume some of the great content he has in it. I haven't fully finished reading it, but the parts that I have been able to garner were really, really insightful. And he was able to share a bit of it with our listeners in the conversation today. So, definitely a must have read for 2024. Thank you so much for sharing Darby.   App, Website or Tool that Darby Absolutely Can't Live Without in His Business When asked about online resource that he cannot live without in his business, Darby shared that from his perspective, it's LinkedIn just because of the industry that he's in. It is definitely the one online resource he could not live without. There's a lot of things out there, of course, especially with social media, and everything nowadays, it really depends on the industry individuals are in but for him, LinkedIn is it and definitely those who are listening, you can find him on LinkedIn, he will connect with you just search for Darby Vannier, and he's happy to connect with you on LinkedIn as well.   Books that Have Had the Biggest Impact on Darby When asked about books that has had a great impact, Darby shared that there is lot of books that certainly he has utilized over the years. But there is one book that he has bought and given away more copies of this book than any other book.  And it's a book called Quiet: The Power of Introverts in a World That Can't Stop Talking, it's by a woman, her name is Susan Cain. And it's about kind of leading as an introvert. And the reason that he liked it is that he knows it doesn't always seem like it to individuals when he does these podcasts that he loves to speak to people and stuff like that. But he's a pretty big introvert. And it was the first book that he read that he was like somebody actually gets him.  So, she kind of talks about what it's like to be an introvert and how it's kind of a spectrum. And there are certainly individuals who are introverts who have no desire to speak to people, for example. Whereas, he loves that, if he gets a group of 1500 people to speak in front of great, he's happy. Now, he doesn't want to step down off the stage and talk to you one on one really, afterwards, he'll do it. And you won't necessarily know that he's uncomfortable. But that's not his comfort zone.  So, every introvert's a little bit different and it's more about how your energy is recharged. So, his energy is recharged by quiet time and being alone. He has no problem going on a vacation for a few days and being by himself the entire time and not talking to anybody, that would freak out an extrovert. But the reason he loves the book is and that he's given it to both introverts and extroverts. And the reason it's important for extroverts to read as well is you work with a lot of introverted individuals and this world we live in is catered to extroverts. And it can be incredibly difficult for those of us who are introverts to live in. And we are forced to adjust to you all.  So, he encourages extroverts to read this book as well, because you really learn a lot, especially as you lead and manage people, it will help you better manage individuals, it will also help you understand how to take advantage of utilizing the skills and the experience of introverts that maybe an extrovert doesn't necessarily have. So, from a professional standpoint, he always recommends, he also recommend it for individuals who are married, who have spouses who maybe are the opposite of them, because it will help you to totally understand your spouse a lot more as well.    What Darby is Really Excited About Now! When asked about something that he's excited about, Darby shared that he's still under a year on totally breaking out on his own and building his own company. So, building his business is what he's really passionate about right now. He's working on a new speaking topic regarding the impact that leaders make in the world and even over interactions that they might have considered insignificant. So, it's kind of like the ripple effect, so he's working on this talk and he's excited about that as well to be able to talk to folks about that.  And then just really working to help each one of his fractional leadership clients be as successful as possible. It is so amazing to be able to work with multiple clients and see individual companies continue to grow and scale and to have a part in that as well.   Quote or Saying that During Times of Adversity Darby Uses When asked about a quote or saying that he tends to revert to, Darby shared that he doesn't really have a quote, but he kind of have more of a philosophy and his philosophy with this. And he uses this again when he coaches other leaders too is, “Everything is temporary. And the one thing you have to remember is, is that everybody around you is going through their own stuff.” So, he always encourages people to be kind when you're dealing with other individuals, because you don't know what's going on in their lives, no matter how well you think you know them, you don't know everything that's going on. So, as he encounters adversity, he tends to kind of revert back to, “Okay, let's control what I can control. And then I need to let the other stuff go.”  He certainly has had multiple times in his career where he's had some very difficult situations that he's dealt with professionally. And that's what he's come back to is okay, can you control this particular thing that's happening? No. But you can control these other two aspects of it and you can make sure that you do those things really well.  And what he has found is if he does that, and he just remember that this is just one more piece of experience in his life and in his career, part of that past history that he said that makes us all who we are, if he can remember that, then it's usually easy to get through those things. Not that it's not a challenge, still can be a challenge, still can be stressful, but it does definitely help you as you move through those challenging times.   Me: All right. So, we will definitely have that summary of what you shared with us in terms of that, quote, or that thought, that helps to get you from one stage to the next if for any reason you feel derailed.    Where Can We Find Darby Online Website – www.beindispensable.com Facebook - Indispensable Leadership Group LinkedIn – Indispensable Leadership Group LinkedIn – https://www.linkedin.com/in/darbyvannier/    Me: Now Darby, thank you so much for hopping on our podcast today and sharing all these great insights from your book, as well as all of the experience and exposures that you've had over the years that have crafted the person that you are today and the invaluable knowledge and experience and coaching that you've been able to offer to your clients. And so, the information that you shared with us was extremely valuable. The examples that you gave, the characteristics and the comparison as it relates to having a bit of both is critical to the organization success as a manager and a leader was really, really, really insightful and I just want to extend a great amount of gratitude to you for taking time to share with us today.    Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest Links •     The Indispensable Leader: How to Use Your Inner Manager and Visionary to Achieve Leadership Success by Darby Vannier •     The Power of Habit: Why We Do What We Do in Life and Business by Charles Duhigg •     Quiet: The Power of Introverts in a World That Can't Stop Talking Susan Cain   The ABC's of a Fantastic Customer Experience Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners  Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience.

Derek Young is an ESG, CSR, sustainability, and communications professional with over 25 years of experience. He is recognized as a thought leader capable of working across industries, analyzing and determining needs and opportunities for risk reduction, value creation, and building and delivering strategic ESG, CSR, Sustainability programs, messaging and branding campaigns, and community and stakeholder engagement efforts. Derek has led ESG consulting for Summit Strategy Group as well as served as the in-house CSR/Sustainability leader for a number of companies, including TGI Fridays, FedEx Office and Invista Performance Surfaces & Materials. He currently leads ESG for CBL Properties, a real estate investment trust in the retail sector. CBL owns malls, lifestyle centers and outlets in 22 states with more than 59,000,000 sq feet under management.  Derek lives in Chattanooga, TN with his wife and his dog Hank. Derek Joins Sustainable Nation to Discuss: Engagement with tenants in sustainability initiatives Best practices for sharing data and fostering communication between landlord and tenant Whether the politicalization of ESG has impacted the approach to ESG at CBL or in the industry at large Advice and recommendations for sustainability professionals Derek's Final Five Questions Responses: What is one piece of advice you would give other sustainability or ESG professionals that might help them in their careers? Learn how to speak in the language of the businesses that you operate in. In this space, it can be very easy to get sucked into the bubble of acronyms and terminology and to lose track that it has to connect to something of substance and value, and it has to be relevant to the business in which it's being delivered. If you do that efficiently and if you do that effectively, it's much easier to secure the support of the broader business and to get integrated and embedded faster and more effectively. As anybody coming into a role, particularly an in-house role, spend the time, learn how that company talks about things, learn how that business operates independent of your ESG or sustainability role, and then look for ways to merge those two things together. What are you most excited about right now in the world of sustainability? I'm really enjoying the work on climate risk. I really think that this is a window to much more robust climate action. I think that we're seeing where risk and opportunity intersect because of it, and I think it's producing more knowledgeable businesses who are able to take more substantive action. As we continue to break that risk down, whether it's physical risk or transitional risk, and look for mitigation opportunities, it's going to produce more effective companies who have better carbon management planning and decarbonization initiatives as a result. What is one book you would recommend sustainability leaders read? I just finished a book by Solitaire Townsend called The Solutionists that is absolutely outstanding. It's a really great book that really looks at and focuses on how businesses can fix the future and how the business world can be a driver of change. What are some of your favorite resources or tools that really help you in your work? I love listening to podcasts like this one. I find that hearing it from people directly is a really efficient and effective way to pick up ideas and understand what's happening out in the world. I spend a little bit of every morning going through several of the key news sites. So whether that be GreenBiz or ESG today or the Sustainable Brands website or some of the others that are out there, just to make sure that I have a fairly well-rounded point of view on what's happening in the space. Then I look very strongly towards one-on-one interactions with colleagues and friends who I trust to make sure that we have opportunities to converse and share ideas and learn from each other on a regular basis. I have a core cohort of colleagues that I turn to on a regular basis for that as well. Where can our listeners go to learn more about you and the work being done at CBL properties? Our website is cblproperties.com and there is plenty of information on our website to find out about the work that's being done at a corporate level. You can look me up on LinkedIn and I've got plenty of information on that site as well. I'm happy to connect with anybody who's interested in connecting with me.

Peter Mingils and DSWA Founder Nicki Keohohou on Direct Selling World Alliance Updates for Home Based Businesses MLM and Affiliate Programs https://dswa.org Join the DSWA to receive the DSWA App containing the weekly Aloha Friday show with Nicki Keohohou, a library of video and audio training, shareable social images, articles and more. Top it off with group rates on health/dental/vision/life insurance and an array of group discounts at FedEx Office, Vistaprint, Working Live, CleverRX Prescription Card, COA Network, Call Alert Center (lost person/pet recovery service), For more information on leads, https://www.networkleads.com and Building Fortunes Radio https://www.buildingfortunesradio.com The DSWA's virtual and live training events are changing the lives of Direct Sellers throughout the world. Stop by our list of upcoming Events to learn more about our programs Call Peter Mingils 386-445-3585   

Good morning from Pharma and Biotech Daily: the podcast that gives you only what's important to hear in the Pharma and Biotech world. Today, we have a jam-packed episode with the latest news and trends in the industry. Let's dive in!In the pharmaceutical industry, drugmakers are facing five important questions in 2024. These include competition in obesity, the next era of oncology, and the impact of a contentious drug pricing law. Pfizer had a difficult year in 2023, but we had the opportunity to hear from Albert Bourla, the company's CEO, about their plans for the future. PureTech's Daphne Zohar is also making waves with her neuroscience startups. Despite layoffs in the biotech industry, recent deal-making and stock market momentum have brought some optimism. Biotech mergers and acquisitions are picking back up, with $45 billion worth of deals announced in the past six weeks. We also have sponsored content about leveraging artificial intelligence in patient support and real-world data in clinical trials.Switching gears to healthcare, hospitals are facing slim operating margins and experts predict they will focus on trimming unnecessary expenses and investing strategically in labor. The Department of Health and Human Services has published an updated provider conscience rule, balancing religious freedom rights with patients' access to care. The Federal Trade Commission has reached a settlement with a data broker to protect patients' privacy. Sutter Health has appointed a new CFO, Raju Iyer, who will be responsible for financial planning. And don't forget about FedEx Office's sponsored content on how high-quality printed materials can boost patient relationships.In biotech news, Myrobalan has raised $24 million to advance its neurorestorative drugs for neurological disorders. Alcon has reported promising data from a Phase III trial for its drops to treat dry eye disease. Taco Bell is hosting a Las Vegas fan experience ahead of Super Bowl LVIII, showcasing new products and partnerships. Walmart+ has enlisted TV personality Andy Cohen for its "Quitter's Day" campaign. Honda has launched its "Chasing Greatness" campaign featuring indie artist Bishop Briggs. And we have the top 50 content marketing brands and eight predictions for 2024 in the marketing industry.Two biotech companies, 4D Molecular Therapeutics and Arbor Biotechnologies, have announced a collaboration to develop treatments for central nervous system diseases. We also discuss the potential of artificial intelligence in drug discovery and development. And we wrap up with news on pharmaceutical companies using tactics to maintain high drug prices, Clarivate's "drugs to watch" list for 2024, and various acquisitions and layoffs in the biopharma industry.Abzena is offering a new application note for its Thiobridge™ technology in ADC development, highlighting improved stability and efficacy. Medtronic is focused on delivering durable revenue and profit growth, while Dexcom plans to launch a new CGM device. Amazon has launched a chronic condition management portal, and Walgreens has settled a drug pricing dispute with Humana. Nonprofit hospitals and health systems are financially stable despite declining operating margins. And digital health funding reached its lowest level since 2019.That's all for today's episode of Pharma and Biotech Daily. Stay tuned for more news and updates in the industry. Remember, we give you only what's important to hear!

Kinko's copy shops were once so ubiquitous that the name became a kind of shorthand for photocopying. Paul Orfalea started the first shop in 1970 in a tiny converted hamburger stand near UC Santa Barbara, called it Kinko's after his childhood nickname, and eventually grew it into a sprawling global chain. Rather than relying on a franchise model, Paul partnered with co-owners, which often made it hard to keep the business on track. Far-flung owners couldn't agree about the basics of logo design or the complexities of keeping stores open 24 hours. In 2004, Kinko's was acquired for $2.4 billion by FedEx, which eventually shed the name and transformed the shops into today's FedEx Office locations.This episode was produced by Chis Maccini and edited by Neva Grant, with music by Ramtin Arablouei. Our audio engineer was James Willetts. You can follow HIBT on Twitter & Instagram, and email us at hibt@id.wondery.com.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of the Road to Growth podcast, we are pleased to introduce you to Darby Vannier. Darby has over 20 years of experience in leadership development and strategic consulting. He has led effective teams of more than a 100 employees, coached others into their own leadership positions, and created stability during challenging organizational transitions. His career has been built on the philosophy that developing the right people is the key to success.   Darby started his career as an HR and operations manager for a 22-screen AMC movie theater, where he hired, trained, and managed a team of over one hundred employees, and as branch manager of a FedEx Office store, where he coached half of his team into their own leadership positions. These positions readied him to fulfill the role of executive director and CEO of the Alpaca Owners Association, an international livestock association. There, he built the foundational systems, processes, and team in a newly opened corporate office, fostering the company and industry through difficult transitions, including a long-term rebranding program and an organizational merger. Combining the diverse knowledge and experience gained through these positions, he now serves on the leadership team of highly successful leadership development organization, Leadership Resources.   After starting his first venture by mowing lawns in first grade, Darby discovered his passion for business. He graduated with his bachelor's degree in business administration from Nebraska Wesleyan University and later earned his master of business administration from the University of Phoenix.   Learn more and connect with Darby Vannier by visiting him on   Website: https://beindispensable.com/ Facebook: https://www.facebook.com/theindispensableleader Twitter : https://twitter.com/darbyvannier Linkedin: https://www.linkedin.com/in/darbyvannier/       Be sure to follow us on Twitter: Twitter.com/to_growth on Facebook: facebook.com/Road2Growth   Subscribe to our podcast across the web: https://www.theenriquezgroup.com/blog Spotify: https://spoti.fi/2Cdmacc iTunes: https://apple.co/2F4zAcn Castbox: http://bit.ly/2F4NfQq Google Play: http://bit.ly/2TxUYQ2 Youtube: https://www.youtube.com/channel/UCKnzMRkl-PurAb32mCLCMeA?view_as=subscriber   If you are looking to be a Guest on Podcasts please click below  https://kitcaster.com/rtg/  For any San Diego Real Estate Questions Please Follow Us at web: www.TheEnriquezGroup.com Youtube: https://www.youtube.com/channel/UCKnzMRkl-PurAb32mCLCMeA or Call : 858 -345 - 7829 Recently reduced properties in San Diego County * Click **** bit.ly/3cbT65C **** Here* ****************************************************************************

The Fast Casual Nation Podcast offers exclusive interviews with experts ranging from top chefs and brand makers to executives and restaurants who work in one of the fastest-growing segments of the restaurant industry. In this episode, I talk with Flynn Dekker, chief executive officer of Bonchon growing the brand, customer base and celebrating Bonchon's 20th anniversary. Dekker, prior to Bonchon, was the chief marketing officer at Wingstop from 2014 to 2018. He also worked at Rave Restaurant Group, Metromedia Restaurant Group, Fogo de Chão, FedEx Office, EMI Music, Pizza Hut and Blockbuster. He also owned an upscale restaurant, Horne & Dekker, in Dallas from 2010 to 2012. Bonchon which translates to “my Hometown” was founded in South Korea by Jinduk Seo in 2002 and then opened in Fort Lee, New Jersey in the United States, in 2006. Bonchon's mission is to share the joy of Korean comfort food with the world and the vision is to make Bonchon with Korean Fried Chicken by empowering their restaurant partners and team members to deliver world-class dining experiences. Dekker's focus as chief executive officer is to accelerate Bonchon's growth through strategic initiatives in the supply chain, technology, operations and marketing while continuing to push their franchising efforts in the United States. The brand's corporate office, number of locations in the U.S. and internationally are all growing. The U.S. has 120 commitments for future stores and internationally they are opening new locations in Thailand, Myanmar, Vietnam and Australia. Dekker says that their ideal franchise candidate is committed to customer service and product quality, as well as being dedicated to operational excellence and has previous restaurant experience. Bonchon has grown the brand significantly from its South Korea beginning and is celebrating its 20th anniversary this year. Dekker talks about what was still true about Bonchon over the years and he says, “20 years ago, Mr. Seo, who founded this, started this business as a sauce business. So he was really into sort of the laboratory of making great sauces.” Seo decided to cut out the middleman and make the sauces. Dekker adds, “that philosophy in that process really hasn't changed. The cooking process is the same. We make our own sauces and we still baste the chicken the same way. So the care in the kitchen and the culinary expertise, none of that has changed.” To hear about Bonchon's Crunchy Chicken Bowl Limited Time Offer (LTO) and tips on growing your customer base, check out this episode of Fast Casual Nation or tune in on Apple Podcasts.

Welcome to Friday! Today we're covering the drop in retail packages being shipped and what that means for the broader retail economy. We also talk about Tesla's move to larger facilities, as well as the 18 year old that hacked Uber…completely. FedEX is closing locations and parking aircraft after volumes of packages drops significantly, sounding the alarm on reduced retail spendingRevenue at FedEx Ground, which mostly handles e-commerce deliveries in the U.S., was about $300 million below company forecasts.Shares are down 19% in off hours trading this morning as CEO Raj Subramaniam, announced actions to reduce costs by freezing hiring, closing 90 FedEx Office locations, parking some cargo aircraft, reducing Sunday ground operations and closing five corporate offices. No layoffs were announced“People are buying less. They are paying more for air travel and other experiences,” said Satish Jindel, president of research firm SJ Consulting Group.Tesla has been showing signs of moving away from small retail boutiques and toward “Tesla Centers” which look and feel a lot more like the Dealership experience.Last year they announced the closing of multiple high-rent spaces but continued hiring sales associates as they looked for lower rent areas to put focus on larger facilities that house service and deliveries to support remote management of the test drive fleetSources familiar with the matter say there has been success with this strategy and the company is now moving the “Tesla Center” strategy to it's Chinese marketInvestments in the service experience have been increasing as CEO Elon Musk has made improvements to service a primary goal for the company who is delivering record numbers of vehiclesUber suffered a systemic hack by a teen. Employees thought it was a joke. The alleged hacker, who claims to be an 18-year old, says they have administrator access to company tools including Amazon Web Services and Google Cloud Platform. The New York Times reports that the ride-hailing business has taken multiple internal systems, including Slack, offline while it investigates the breach.The hacker who goes by the Telegram handle “Teapot” posted the message, “I announce I am a hacker and Uber has suffered a data breach,” on slack and was responded to by employees with popcorn emojis, the “It's happening” gif, and was accompanied by multiple interactions with other employeesAn employee was social engineered an employee, was able to login to their VPN and scan the network resulting in From there, they found PowerShell scripts on Uber's intranet containing access management credentials that allowed them to allegedly breach Uber's AWS and G Suite accounts. It is a total breachGet the Daily Push Back email at https://www.asotu.com/JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/Read our most recent email at: https://www.asotu.com/media/push-back-emailShare your positive dealer stories: https://www.asotu.com/positivityASOTU Instagram: https://www.instagram.com/automotivestateoftheunion

On this episode of Pilsners and Politics Podcast, Benjamin sits down with Luke Coffee to discuss the culture within Hollywood. Those of us who are on the outside of Hollywood have heard all about the culture of pedophilia, child sacrifice and Satanic cults. Luke brings his inside experience of working around these people in Hollywood, and how they attempted to normalize the behavior. Luke credits his relationship with God as the reason he was able to be strong and expose the culture. Find Luke's Links and Bio below:Coffee Productions:http://www.CoffeeProductionsinc.comTexas Angel Promo:https://youtu.be/BmhD8_y8AecJamie Kennedy Link: https://youtu.be/CXV2K32y4nILuke's BioAfter graduating from Baylor University with a BA in Film/TV, Luke Coffee moved to Hollywood to pursue his lifelong passion for film and storytelling. He spent the next 6 years working long hours as the post-production coordinator on two primetime television shows for both Warner Brothers and NBC/Universal, while spending the TV hiatus working countless roles on various types of sets to gain more knowledge of the industry. After LA, Luke moved across the world to Cape Town, South Africa for six months producing a pilot for a travel-reality series entitled Gypy Kings that was gearedtoward the World Cup.In 2010, Luke Coffee moved back to his hometown Dallas,TX establishing his full service production house Coffee Productions. Luke has produced and directed everything from music videos to corporate industrials and web-based content to national broadcast commercials earning national accolades for his work in the advertising industry. Luke was brought on as a producer for the indie romcom feature Language of a Broken Heart which had a successful theatrical run opening in 10 cities nationwide. In the last few years, Coffee has directed his first feature documentary entitled Old Man Football, co-wrote, produced and directed the TV pilot Cubicle Cowboy while also partnering on several other pilot projects. Luke will produce and direct the feature he has co-written called Texas Angel based on his personal true story of losing his soulmate in a Hollywood hit-and-run accident they were both in. Luke Coffee has produced and directed content for brands like Doritos, FedEx Office, YMCA, SPCA, Gold's Gym, Cinemark, and Belk Department Stores.Coffee is a working actor, booking various roles in national commercials, music videos, television and feature films. His recent highlights include co-starring roles on NBC's Friday Night Lights, Las Vegas, Jerry Bruckheimer's Chase and a lead role in Ridley Scott's The Hunt, which was shot in South Africa. He also played a supporting role as the jock ‘Drake' in Rocky's feature romantic comedy. Luke has used his many experiences in front of the camera to aid in every project as he hones his skills as a seasoned Director. Luke Coffee has also been a featured artist in the publication Art House America.Luke's IMDb → http://www.imdb.com/name/nm1588234/

CNBC's Frank Holland chats with FedEx Office president and CEO Brian Philips to dive into the future of AI-powered robotic delivery. They discuss the latest on FedEx's autonomous delivery system, Roxo, and how they're using the SameDay bot to test last-mile deliveries and continue innovating its technology for real-world operation.

Episode 14:  Marisa Carona has served as our Chief Growth Officer for Wingstop Restaurants Inc. since August 2021. Marisa joined the company in February 2015 and most recently served as Vice President, Strategy and Chief of Staff. During her time with the company, Marisa has led key areas of the business including corporate strategy, ESG, and training. Prior to joining Wingstop, Marisa led strategic initiatives at 7-Eleven, with an emphasis on innovation. Marisa began her career as an engineer for Lockheed Martin where she held various operations leadership roles. Stacy Peterson has served as our Chief Digital and Technology Officer for Wingstop Restaurants Inc. since August 2021. Stacy originally joined Wingstop in September of 2013 and led a number of technology, operations and consumer experience initiatives as both our Chief Information Officer and Chief Experience Officer. During her brief hiatus from Wingstop, Stacy served as the Chief Information Officer for Service King, a Blackstone Portfolio Company, where she led business transformation initiatives through system automation and centralization. Prior to Wingstop, Stacy held technology leadership roles at Kinko's/FedEx Office and CBRE.

For Episode 81 of the Wealth On Any Income Podcast, Rennie is joined by Randy Peyser. Randy edits and ghostwrites books and gets authors book deals with literary agents and publishers. Her clients have been featured on Hallmark TV and Daily Mail TV, in Oprah Magazine and Time Magazine, on the Wall Street Journal and USA Today Bestseller Lists, in airport bookstores and FedEx/Office and Office Max stores, and more. Randy is also the author of Crappy to Happy as featured in the movie, “Eat Pray Love”; The Power of Miracle Thinking;  and The Write-a-Book Program. In this episode, Rennie and Randy cover:01:43 The one question to ask yourself when you're in crisis.03:28 How a year and a half long crisis helped Randy turn her life from, “Crappy to Happy”.08:20 Randy's favorite charity, WomanCARE, and how it positively impacted her life.10:36 Randy's biggest fear and her insights from that.12:35 How within an initial 15-minute conversation, Randy can guide her book writing clients toward success.14:05 The most common mistakes of first-time authors.15:23 The easiest way to contact Randy at the Author One Stop website >> https://www.authoronestop.com/16:06 The one question Randy likes to ask at the end of her talks that is a simple way to ensure you're living your priorities. To reach Randy for a consultation visit her website https://www.authoronestop.com/More About RandyRandy Peyser is the Founder and CEO of Author One Stop, Inc. Author One Stop, Inc. holds the distinction of having been vetted and approved of by the “Clear Business Directory” as a firm noted for its impeccability in business.Randy is the creator of the Write-a-Book Program, and is one of only a few people in the country who specializes in representing authors in finding literary agents and publishers at Book Expo America (BEA) in May every year. The BEA is the largest Book Expo in the United States. Randy is a dynamic speaker who is frequently featured on stage for business organizations, writer's organizations, and spiritual organizations nationwide. She is a revered lecturer on a variety of topics related to publishing for CEO Space International..Randy is the former editor-in-chief of a national magazine and an SF/Bay area magazine, as well as the long time features writer for Awareness Magazine in Southern California. Her interviews include New York Times best-selling authors: Wayne Dyer, Deepak Chopra, Marci Shimoff, Suze Orman, Marianne Williamson, Caroline Myss, Neale Donald Walsch, Esther Hicks, Judith Orloff, John Bradshaw, Bernie Siegel, John Gray, Joan Borysenko, Dannion Brinkley, Jean Houston, and more.Randy has edited books from business, to spirituality, self-help, children's, to fiction and nonfiction – including Guerrilla Wealth by Loral Langemeier, which is part of the international best-selling series of Guerrilla Marketing books by Jay Conrad Levinson.To learn more visit https://www.authoronestop.com/.If you'd like to know how books, movies, and society programs you to be poor, and what the cure is visit wealthonanyincome.com/tedx. You'll hear Rennie's TEDx talk and can request a free 27-page Roadmap to Complete Financial Choice® and receive a weekly email with tips, techniques, or inspiration around your business or money. Rennie's Books and Programshttps://wealthonanyincome.com/books/Rennie's 9 Days to Financial Freedom program:https://wealthonanyincome.com/programsConnect with Rennie Websites:WealthOnAnyIncome.comRennieGabriel.comEmail: Rennie@WealthOnAnyIncome.comLinkedIn: https://www.linkedin.com/in/renniegabriel/Facebook: https://www.facebook.com/WealthOnAnyIncome/Twitter: https://twitter.com/RennieGabrielYouTube: https://www.youtube.com/channel/UCdIkYMOuvzHQqVXe4e_L8PgInstagram: https://www.instagram.com/wealthonanyincome/

Shawnna Sumaoang: Hi, and welcome to the Sales Enablement PRO podcast, I'm Shawnna Sumaoang. Sales enablement is a constantly evolving space, and we’re here to help professionals stay up to date on the latest trends and best practices so that they can be more effective in their jobs. Today, I’m excited to have Jeff Fedro from FedEx Office join us. Jeff, I would love for you to introduce yourself, your role, and your organization to our audience. Jeff Fedro: Very good. Well, I’m glad to be on the call. I have been with this great company for almost 29 years. I’ve held various roles. I'll tell you it's gone back to my college days when I was just a part-time cashier with this organization, moving up to where I am now holding roles from operations to learning and development now in sales. I really think that the amount of experience I’ve been able to gain over the years has really allowed me to be able to connect better from a sales enablement perspective and really being able to bring a lot of that experience to life, so I have thoroughly enjoyed the 29 years. I’ve always told them, I’ll always stay on it as long as you keep me, and they’ve held their end of the bargain and I’m holding my end of the bargain. We’re having a great time. SS: I love to hear that. Now, I would also say that the sales landscape has also been evolving, especially in the past two years, and enablement itself has experienced a lot of transformation. How has your approach to sales enablement evolved in recent years? How has this evolution helped drive innovation for your enablement program? JF: Well, I have to tell you, we have several great leaders in our organization, and one of them just the other day said this great statement. It’s been out there for years, but “what got you here, won’t get you there.” We had to really step back and even though the pandemic was the worst of times, it’s allowing us to really have a great vision for what could be the best of times. It has given us a clear line of sight on how we need to move forward from a sales enablement perspective. We really had to step back and say, you know what, we need to look at our channels. With our organization, those are the various levels of sales that we have within our organization. We had to say, whether they’re regional or national or whether they’re strategic or tactical. we had to look at it from a customer perspective. How are we going to be able to get in front of our customer moving forward? Like you said, the landscape has changed. We had to step back and say, let’s re-look at the competencies that we have put out there and for our teams and where are the activities standards now versus the way they were? Then how is that driving a new set of key performance indicators? All those things will start to work together for a complete sales enablement landscape, giving us a readiness score, giving our teams where are they from a readiness perspective to say, how can we continue to move them forward and develop them along the way? Again, they’re learning just like we’re learning because the pandemic has changed the way we go to sales. We have to meet our customers where they are and at the same time, we have to meet our sales team where they are. Keeping all this in mind, if you don’t have a good set of systems to help drive that behavior, you've got to step back and say, how are we going to allow all those items I just said to be built into the system to really know that selling is an art, but we have to bring the science back to support it. SS: I love that approach. I think that’s fantastic. Now, another thing that you focused on is the importance of cross-functional strategies to drive business success. Now, in your experience, how can enablement help build bridges across the organization? JF: Well, I tell you sales enablement is not on an island on their own, and in order to get a full sales organization moving and headed in the same direction, you have got to have business partners bringing in their key level experience of where it’s needed for the plan that you’re putting in place. Sales must feel that alignment. If they feel that you are putting programs out there that no one else across the organization knows or understands, they’re less likely, obviously, to act upon it or have trust in it. You can’t design a program without all the applicable individuals across the organization being aligned in one approach. We as sales enablement teams and you as a sales enabler, you are the director. You are the one that directs and creates that strategy and plan, but you also are the one that is the voice and the advocate of that plan across the organization. No one’s going to be more passionate about that plan than you. If you can express that passion across your business partners, they will align with you to allow you to truly activate that plan to show that all the talents coming together is now putting this one plan in place to help push a sales organization forward and to really support the field sales team. SS: Now, in addition to cross-functional collaboration, sales enablement also must partner with teams across different regions. I know that you do globally as well. What are some of your best practices for scaling your enablement programs across regions? JF: Well, our regions are really broken up into different channel types. As I stated earlier, we had to really step back and say, you know what, it’s not a one size fits all approach. You’ve got to understand your landscape within your organization, and again, now not only are you meeting your customers where they are, you've got to meet your team where they are. We have a group of national sales individuals, we have regional sales individuals, we have tactical individuals versus strategy individuals. How do we make sure that we are conveying our messages and developing the programs that are very elastic in nature, that can expand across many different channels to be able to fit them all? It doesn’t mean you have to customize every single thing for those individuals, but what it does mean is that whatever you’re doing for one group, you need to step back and say, does it align to them, or do I need to tweak it for their absorption? That’s why it’s crucial that you have to step back. Sometimes it's easy. Hey, let’s just develop a program that’s absorbable by everybody and move on and then hope for the best. You just can’t do that. Nowadays times your teams are meeting and delivering in many different ways, and we’ve got to make sure that we are meeting and delivering them in many different ways at the same time. I think it’s crucial that you’ve got to look at your regions as individual customer types, and then how are you going to deliver to them specifically? SS: I really like that approach of looking at them as individual customer types. Now, I’d love to talk about driving consistency across teams, especially as your processes and your programs have been evolving. A lot of sales enablement practitioners will leverage sales plays. They see them as a critical tool for enablement practitioners, but how have you utilized sales plays to improve sales behavior and what has been the impact of doing so? JF: Well, I would tell you that sales plays are a true sales guidance tool. A lot of times when you think of sales plays, you think of a specific product or a specific initiative that maybe you’re putting out there. We look at it as an all-up solution. What is a solution that we can provide our customers at the time of need? We've really started developing the sales plays for that particular purpose. We have found that obviously it gives a central point of reference for our field sales team and allows them to build a solution, not only at the opportunity level, but also at the customer strategy level. We have layered in our sales plays in many different facets to be able to really ignite our sales organization for quicker absorption and allows us to really measure that information quickly. The quicker you can get information absorbed, the quicker you can get them moving forward on a particular solution allows them to build a specific customer communication strategy that allows that sales play to be a key component on how they move forward. We all know how they’re structured. It’s crucial that we always put in front of them, what is it you need to know? What is it you need to say, show and do? If you can keep that same formula, it becomes very predictable and whenever a sales play is in front of them, they’ll know exactly what to look at, how to look at it, and how to activate upon it. It has been a valuable tool that we’ve been able to utilize and really reinforce and getting our teams moving forward. SS: That’s fantastic. Well, while we’re on the topic of business impact, what are some of your strategies for gathering insights on how enablement is impacting performance? JF: Well, I have to tell you, data is key. I’ve really had to step back and say, what type of data do we have? I saw this great illustration the other day on LinkedIn. It was all in Lego format, which was fun, and it was the formation of data. You have all these pieces jumbled up together, and then how do you go about sorting and arranging and presenting that data in a logical manner that allows you to truly create the full story. That illustration showed, like I said, the pieces in one area, then they were sorted by color, they were stacked by color, and then at the end they actually saw house being built by those Legos. It just gives a great illustration for you to know that data can be your friend and can also drive success and gives you a great formula of success of how you move forward. Creating a national enablement program, you’ve got to always start with the end goal in mind, and then how do I then move that goal forward? How do I utilize data to assist me in developing that story and improving the overall health of the sales organization? Again, short term performance is great, you’ve got to have that. You’ve got to have those quick wins and what’s happening and allow the data to say it, but then you also got to step back and go look at making sure that long term sustainability performance is the goal by ensuring that we have sales linearity for a consistent set of results. That is one of the key areas that I have looked at and have found again, going back to the very beginning when I said bringing science to the art of selling, that is true. You hire sales individuals to do what they do best. We as sales enablers bring together and format what they do on a daily basis, and present to them in a story approach to say this is not only what you’re doing, but this is what you can do to even make it better as you continue to move forward. SS: I love that particular point. Jeff, as my last question for you that is a follow on to that, how can enablement practitioners leverage those insights and analytics to continuously improve the enablement programs and increase that business impact? JF: Well, as I stated, you have to have the end goal in mind to create the clear vision. A lot of times we try to hit the ground running with the problem at hand, and yes, we can always fall into that pit, but we’ve got to step back and say, okay, here’s the problem, but why are we having that problem? Let’s start digging in and doing a scientific approach to unraveling and finding out the key “why's” of something that’s occurring so that we can redevelop or develop a new program that may be able to be a better fit. Again, once that occurs, you've got to have sales leadership alignment across the board. Top down and across. If we do not have the full support of sales leadership, again, you can’t get off the ground running. You are the advocate for your sales team. As a sales enabler, you are the one that must sell that program and how it will benefit the individual, but also how it will benefit the organization. That’s where you bring those sales leaders along the way. Again, systems must be orchestrated in a way that they deliver data in a clean, organized manner. They cannot be a jumbled-up pack of Legos. You've got to be able to show the clear story of what the expectation is, and if your systems aren’t able to drive that clear set of data, you've got to step back and say, what is it that I can do to make sure I’m conveying that information in an organized fashion so that my sales team can act accordingly and then deliver it in a good, better, best format? You’ve got to either have that 60:40 or 80:20 rule. I’m either going to be able to deliver 60% of it right now and continue to develop the other 40%, or either 80, 20. From a good, better, best approach, know that you’ve got to get your items out there, your programs out there, and get them activated, but you’re never going to have that nice bow. A lot of times we like to deliver things that are a nice bow, but by the time we get the bow tied, the market has changed, things have moved on. The way that the market is changing today, we’ve got to make sure that they can at least see the ribbon. Here’s the ribbon on how we’re going to tie that bow, and here’s the vision on how we’re going to get there and here’s the steps we’re going to take. Keep them aligned. Keep communication in front of them. Ensure that you are staying and knowing that you’re right there along with them so that at the end, the bow is tied, they can see what the finished product is, and you have not missed a beat as things change along the way. SS: I love that analogy. Jeff, thank you so much for joining us today. JF: Sure. Thank you for having me. It was a great pleasure. SS: To our audience, thanks for listening. For more insights, tips, and expertise from sales enablement leaders, visit salesenablement.pro. If there’s something you’d like to share or a topic you’d like to learn more about, please let us know. We’d love to hear from you.

"Carny Pieces of $#!T" Adventures at FedEx Office. Some people who want to buy Pokemon cards are really great people. Others, however… Week 2 of not being allowed to sell certain Image titles. Some retailers give us all a bad rep. No 2nd Prints for Image Comics moving forward. 3 days between initial orders and final order cutoffs seems to defeat the purpose. Upcoming comics we like and/or really like or have read:      Dark Knights of Steel, DC Vs Vampires, Newburn, Regarding the Matter of Oswald's Body, Catwoman Lonely City, Robin & Batman, Task Force Z Supply chain issues for Bad Idea. Zoop-ing the John Paul Leon “The Winter Men” Artist Edition. We've restocked ALL of Rachel Bard's comics!!

If you're like most people, you think that printing things on paper has gone the way of the Dodo Bird. You're be wrong. Combined, we still print over one Trillion pages in the US annually. Sure it's declining a bit each year, but that remains a lot of used toner cartridges. Not to mention hassle. When Jonathan Treble learned the magnitude of the problem, he saw an opportunity... And started PrintWithMe, the Chicago-based & fast-growing company, on a mission to make printing convenient for everyone. He & his team have built a distributed network of 2,000 printer kiosks in coffee houses, apartment buildings, and college dorms. That's more than the FedEx Offices in the US. And a whole lot easier. By the time you pay an Uber to take you to & from the FedEx Office or UPS Store - not to mention forking out a buck a page - that printed lease agreement costs a small fortune. Jonathan is onto something big. He's raised venture capital from Network Ventures, Great North Venture, New Stack Ventures, and M25. In this episode, he reveals how he's scaled & led a distributed team to build this distributed network.  

Welcome back to America's leading higher education podcast! In this EdUp Embedded Episode, sponsored by the Black History and Culture Academy, Joe talks one-on-one with Lisa Honaker, Managing Director of Sales, Eastern U.S., FedEx Office. Lisa oversees a huge piece of the FedEx Office organization including near 200 employees and millions in sales. With a focus on helping higher education institutions drive operational efficiencies in the shipping, printing, marketing and product areas, she has a unique perspective on higher ed and how large organizations perceive higher ed. Lisa and Joe discuss how the right technology and efficiency can move institutions forward - you won't want to miss this wide-ranging episode. Also, Joe forgot to turn on his mic (again) so bear with us on this one. Lisa Honaker is the Managing Director of Sales with FedEx Office. In her role, she helps leaders at colleges and universities to improve student and staff experiences and to become financially healthier by reimagining their approach to print and parcel management. Her frequent interactions with higher ed leaders across the country are a great source of insight into how your peers are making decisions and tackling challenges to remain profitable and relevant to the communities they serve. Thanks so much for tuning in. Join us again next time for another episode! Contact Us! Connect with the hosts - Elvin Freytes, Elizabeth Leiba, and Dr. Joe Sallustio ● If you want to get involved, leave us a comment or rate us! ● Join the EdUp community at The EdUp Experience! ● Follow us on Facebook | Instagram | LinkedIn | Twitter | YouTube Thanks for listening! We make education your business!

ConsortiumCRE was established out of the conviction that there was and is a need in the market for a high quality, specialized real estate and tenant representation firm. ConsortiumCRE has quickly become a major force in the industry with seasoned professionals guiding us, significant regional marketplace knowledge, extensive retail and developer relationships spanning decades and by developing innovative and comprehensive plans for our clients. Mission Statement To provide the highest quality of real estate services to our clients by demonstrating a high degree of knowledge, honesty, integrity and trust. We will remain intensely focused on locating new sites for market development that will yield the highest degree of success. We will strive constantly to remain on the leading edge of change in this industry. History Over twenty five years of retail and restaurant tenant representation experience with many of America's finest brands to include past and present clients: uBreakiFix, Brixx Pizza, Famous Footwear, FedEx, Primrose Schools, DOTS, Wal-Mart, Home Depot, Primrose Schools, FedEx Office, Omaha Steaks, Simply Fashion, Kohl's, Hilton Hotels, Choice Hotels, TJX, Ascena Retail, CATO, Shoe Show, Brown RG, Rack Room Shoes, Goodwill Industries, Macy's, Nordstrom, Target, Goodrich Cinema's, AT&T, Aspen Dental, and Firehouse Subs. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

Geno Coradini has worked in retail real estate for companies like Advance Auto Parts, FedEx Office and Family Dollar.  He talks about how retailers are now using existing store fleets for last mile delivery, the challenges those retailers face, and which American retail companies are doing it best. This is a crossover episode of the Where We Buy podcast and Everything We Know About Retail weekly live video show. James Cook is the director of retail research in the Americas for JLL.  Taylor Coyne is a senior research manager for JLL. Subscribe: Apple Podcasts | Spotify | Google Podcasts Listen: WhereWeBuy.show  Alexa: Say "Enable the Where We Buy skill" Email: jamesd.cook@am.jll.com  Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061  Read more retail research here:  http://www.us.jll.com/retail

The COVID-19 pandemic had shifted classrooms into the bedrooms or living rooms of many families around the world. What were the experiences of parents after been forced into the home school method? We talked to a mother from St. Thomas Jamaica. We also get the USA's perspective as we talk with another Jamaican mother who resides in the USA with her child. Is there a known home school policy in Jamaica and the USA? What are the challenges and benefits of homeschooling, during the pandemic, as seen by these mothers? Watch on Youtube, listen, rate, comment, subscribe, and share with others. Email: wradio668@gmail.com We are on your favorite podcast platforms. Follow us on Instagram @canyouthsexploration If you want to be a part of our show, which is live every Sunday at 5 p.m. send us an email. We endorse FedEx Office for this episode of Canyouth's Exploration. Click on the link and check out FedEx Office – They can support your homeschooling efforts. https://www.fedex.com/apps/printonline/?promoCode=AFL215&cmp=AFC-1001380-16-9-956-0010000-US-US-EN-CJFXO10FFPROMO --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/radio-white/message

 Hey Dude, on my 16th anniversary of podcasting I remember my long lost buddy Joe and his tragic passing. I also trip on the brutal Allen v Farrow documentary.QUOTE: "I'm ready to chase after Spalding Gray."AUDIO LINKPEOPLE: Woody Allen, Dylan Farrow, Ronan Farrow, Rat Pack, Spalding Gray, George Carlin, Richard Pryor, David LettermanPLACES: Hollywood Burbank Airport, Universal CityTHINGS: podcasting, Allen v Farrow, HBO, Vanity Fair, Healthy Human, Hanna-Barbera, Kinko'sSOUNDS: birds, footsteps, gravel path, Laguna Sawdust Cowbell Chimes, airplane, canteenGENRE: storytelling, personal narrative, personal journalPHOTO: "Burbank Foothills from the Lookout Chair" Burbank, California RECORDED: March 8, 2021 from the "Lookout Chair" under the flight path of the Bob Hope Airport in Burbank, CaliforniaGEAR: Sony ICD PX370 digital voice recorder and Sony ECM CS3 "tie-clip" microphone.HYPE: "It's a beatnik kinda literary thing in a podcast cloak of darkness." Timothy Kimo Brien (cohost on Podwrecked and host of Create Art Podcast)DISCLAIMER/WARNING: Proudly presented rough, raw and ragged. Seasoned with salty language and ideas. Not for most people's taste. Please be advised.

Sung was ranked 51st on the list of "The 75 Best Designers In Technology" by Business Insider in 2013 and has received a number of recognitions from Innovation by Design Awards by Fast Company in 2016, WEBBY in 2017, and German Design Awards in 2018. Previously Sung has led UX/UI design efforts for Samsung MILK VR, Sam's Club mobile shopping app, 7-Eleven.com, FedEx Office workstations, Starbucks promo campaigns, (PRODUCT)RED website redesign, and Bud Light’s first mobile site. In 2013, Sung quit his full time job to pursue a passion project and started a company with $8K in his bank account. To fund the project, he moved into his parents' house, sold his car for $5K, raised $10K from a Kickstarter campaign, and worked 120 hours a week on a number of contract jobs. But after 3 years and $300K+ of development efforts, the project ended up failing. Sung is now a Lead Product Designers at Amazon and recently launched a new tire installation service that became #3 top selling service on Amazon in 3 weeks.CONNECT WITH SUNG KIM:Follow Sung Kim on Tik TokFollow Sung Kim on InstagramConnect with Sung Kim on LinkedIn

This week, we get to Spend Valentine's Day with These Days are Ours: A Happy Days Podcast, as the three of us take a closer look at the Red-headed stepchild of the Happy Days Franchise and see if it's REALLY as bad as people say it is. This episode is sponsored by FedEx Office (click the link to save 30% on orders over $100), and by Dave's Archives on Youtube.

Lisa Honaker, Managing Director for Sales, and Greg Paulus, Managing Director, Manufacturing Network & Equipment Strategy at FedEx Office, share how their teams kept retail locations open and serving customers with essential print and more in 2020, and how they continue to serve customers in 2021 by responding quickly to changing market needs. Terms and Conditions for Offer Links Mentioned in Today’s Episode: FedEx Office: http://fedexoffice.com/  Lisa Honaker: https://www.linkedin.com/public-profile/in/lisa-honaker Greg Paulus: https://www.linkedin.com/in/gregpaulus

Lisa Honaker, Managing Director for Sales, and Greg Paulus, Managing Director, Manufacturing Network & Equipment Strategy at FedEx Office, share their print journey, how they keep their teams educated on new print applications developed to serve customers and their communities, and discuss the value of partnerships and trust as we move into 2021. Terms and Conditions for Offer Links Mentioned in Today’s Episode: FedEx Office: http://fedexoffice.com/  Lisa Honaker: https://www.linkedin.com/public-profile/in/lisa-honaker Greg Paulus: https://www.linkedin.com/in/gregpaulus  

We're back with all your wrong answers about our next movie, Dead 7! This SyFy Channel zombie movie was written by Nick Carter of the Backtreet Boys, and the cast list is a regular who's-who of has-beens from the boy band scene. Dead 7 is available on Amazon Prime Video. Episode sponsored by FedEx Office. Go to PODGO.CO/FEDEX to receive 30% off your next order of $100 or more. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/so-horrified/support

Welcome back to another episode of the Online Warriors Podcast! We've got a great show full of some exciting (and controversial) entertainment news. We also have a new soundboard... so let's jump in! A new Godzilla vs. Kong trailer drops (1:54) A Harry Potter series MAY be in the works over at HBO Max (15:40) Controversy swirled around Microsoft's announcement - and retraction - of Xbox Live Gold price increases (32:08) The crew's been catching up on a ton of great content in the last week, and share their thoughts in the latest Hands On segment: Illeagle watches Boys States and cleans his Mac Book Pro (41:31) Techtic continues tinkering on his connected garden grow box (44:32) Nerdbomber watches and reviews The White Tiger and I'm Your Woman (47:18) For our game show this week, we swashbuckle our way through some pirate-themed trivia! See if we'll mop the decks with Techtic again, or if he can get his first win at (52:42) This week's episode is brought to you by FedEx Office! We are teaming up with FEDEX and PODGO to bring our listeners 30% off your next order of $100 or more at PODGO.CO/FEDEX that’s PODGO.CO/FEDEX for 30% off your next order. Special shoutout to our Patreon Producers: Ben Cheknis and Steven Keller! We'd like to thank each and every one of you for listening in every week. If you'd like to support the show, you can drop us a review on your favorite podcast platform or, if you're feeling extra generous, drop us a subscribe over at Patreon.com/OnlineWarriorsPodcast. We have three tiers of subscriptions, each of which gives you some awesome bonus content! As always, we appreciate you tuning in, and look forward to seeing you next week! Stay safe and healthy everyone. Find us on Twitter: @OnlineWarriors1, @OWIlleagle86, @OWNerdbomber, @OWTechtic Follow us on Facebook and Instagram!

Welcome back to another episode of the Online Warriors Podcast! Hope you all had a wonderful week and are ready for some more exciting nerd news! Let's get into it: Tiktok's Ratatouille Musical premieres as a one-day only streaming event to benefit The Actor's Fund (5:06) Kanye West wanted to collab with Nintendo on a video game (16:43) Wonder Woman 3 greenlit along with a slate of DC movies planned for the future (29:56) The crew's been pretty busy getting ready for the holiday, but they do squeeze in some fun to discuss this week: Techtic and Nerdbomber watch Wonder Woman 1984 (31:13) The entire crew watches Pixar's Soul - SPOILERS ABOUND (41:13) Illeagle plays Super Mario 3D Allstars (53:38) For our trivia this week, we have some Quiz-Ception! We look back on the quizzes from 2020 and see how much Illeagle and Nerdbomber remember from previous trivia games. (55:07) This week's episode is brought to you by FedEx Office! We are teaming up with FEDEX and PODGO to bring our listeners 30% off your next order of $100 or more at PODGO.CO/FEDEX that’s PODGO.CO/FEDEX for 30% off your next order. Special shoutout to our Patreon Producer: Ben Cheknis We'd like to thank each and every one of you for listening in every week. If you'd like to support the show, you can drop us a review on your favorite podcast platform or, if you're feeling extra generous, drop us a subscribe over at Patreon.com/OnlineWarriorsPodcast. We have three tiers of subscriptions, each of which gives you some awesome bonus content! As always, we appreciate you tuning in, and look forward to seeing you next week! Stay safe and healthy everyone - and see you in 2021. Find us on Twitter: @OnlineWarriors1, @OWIlleagle86, @OWNerdbomber, @OWTechtic Follow us on Facebook and Instagram!

In the latest episode of Plano Pulse, Plano Chamber President & CEO Kelle Marsalis takes a look back on 2020 with Chair of the Board Lissa Smith and Chair-Elect of the Board Steve McSwain. Listen to hear what it was like leading the Chamber through a rapidly-changing year, the Chamber's biggest accomplishments of the year, including reaccreditation as a 5-Star Chamber, and Steve and Lissa's hopes for the future of the Plano Chamber.

This week's guest is Jamie Parker. Ron and Jamie discussed the role and responsibilities of ops leaders, and the challenges they face. Jamie also explained why "implementing" lean might not be the best approach.  A MP3 audio version of this episode is available for download here. In this episode you'll learn:  About Jamie's podcast (4:23) The quote that inspires Jamie (6:17) Jamie's background (9:10) The role ops leaders play in organizational culture (11:42) The potential pitfalls (16:01) Shifting to lean as a better way of working (25:45) Podcast Resources Right Click to Download this Podcast as an MP3 Download a Free Audio Book at Audible.com Jamie on LinkedIn Jamie's Website Jamie's Podcast GA 041 | FedEx Office's Lean Journey with Jamie Parker GA 120 | How to Invest in People with Jamie Parker GA 149 | How to Teach TWI with Jamie Parker GA 245 | How to Coach Leaders to Coach Others with Jamie Parker Subscribe & Never Miss New Episodes! Click to Subscribe in iTunes If you enjoyed this podcast please be sure to subscribe on iTunes. Once you're a subscriber all new episodes will be downloaded to your iTunes account and smartphone. The easiest way for iPhone users to listen to the show is via the free, and incredible, Podcast app.  NEW! You can now follow the podcast on Spotify here.  You can also subscribe via Stitcher which is definitely Android friendly. What Do You Think? What other pitfalls might ops leaders face?

A new program from FedEx Office and Canva that will help Small Businesses reopen their doors. As part of its ongoing transformation process to better serve its customers, FedEx Office has announced a digital content and design-to-print marketplace for SMBs to create customized materials to reopen their doors via an alliance with Australian-born design/tech powerhouse, Canva I’ll have COO of FedEx Office Kim Dixon and Aaron Day Head of Global Partnerships at Canva on to discuss the new joint effort by the two companies.

Repko, Melissa. “FedEx Office's New Bots Can Deliver Pizza, Groceries or Even Bring Chicken Noodle Soup to the Sick.” Dallas News, The Dallas Morning News, 23 Aug. 2019, www.dallasnews.com/business/technology/2019/04/16/fedex-office-s-new-bots-can-deliver-pizza-groceries-or-even-bring-chicken-noodle-soup-to-the-sick/. Repko, Melissa. “On University of Texas at Dallas' Growing Campus, Meal-Delivering Robots Make Splashy Debut.” Dallas News, 25 Dec. 2019, www.dallasnews.com/business/technology/2019/12/26/on-university-of-texas-at-dallas-growing-campus-meal-delivering-robots-make-splashy-debut/.

Gary Pageau of the Dead Pixels Society talks with Aaron Day, Global Partnership Lead, with Canva. Day discusses the Canva business model, how the company is partnering with leading leaders like FedEx Office, and a sneak peek at the future of photo printing.Founded in 2012 by Melanie Perkins, Cliff Obrecht, and Cameron Adams, Canva is a graphic design software solutions provider helping users to design presentations, social media graphics, and more with various layouts, images, photo filters, icons and shapes, and fonts. The platform combines a drag-and-drop design tool with a stock library of photographs, illustrations, and imagery.Valued at $6 billion, Sydney-based Canva is considered to Australia's most valuable private tech company.Visual 1st Visual 1st is the premier global conference focused on the photo and video ecosystem. Support the show

After months of stay-at-home orders and closed doors, small businesses across the globe are starting to reopen. But the world they face today is drastically different from the one they were operating in just a few months ago. To succeed in this new world, small and mid-sized businesses need strong resources and support systems.  According to Kim Dixon, COO of FedEx Office, SMBs face two main challenges as they reopen: Managing regulations and customer expectations. Businesses need to follow safety guidelines, but it can be confusing to know which regulations are the most accurate and up to date. On top of that, changing customer expectations place a higher emphasis on health and cleanliness. SMBs face the challenge of making sure they have clean environments and clearly communicating their practices and protocols to customers Getting business back. After being closed or partially closed for months, small businesses have to grow awareness with new marketing efforts and clear communication. They also have to adjust how they operate and the marketing materials their customers use in store, such as switching to single-use menus or individual flyers. Overcoming these challenges can be overwhelming to small and mid-sized businesses, especially as they traverse an unknown world and anxious customers. As FedEx Office navigates its own transition in the COVID world, it also creates experiences to help its customers with their reopenings.  According to Dixon, the first priority for FedEx Office and other SMBs should be to create a clean and safe environment for customers and employees. In most cases, that means establishing new health and cleaning protocols, switching from reusable to disposable or digital items and adding tools like hand sanitizer and face masks. Once a business has created its cleaning processes internally, it can communicate those practices with customers through direct marketing, mailers and email and social media updates.  Within the businesses, many items need to be rearranged or spaced out to accommodate social distancing. Many small businesses use social distancing floor graphics to make sure customers are properly spread out. Customers won't return to a store if they don't feel safe and clean. Establishing processes and clearly communicating them with customers is one of the most powerful marketing messages during the COVID pandemic. FedEx Office also sets the example to its SMB customers of how to interact with their own customers. FedEx Office created special pricing and promotions to help during tough economic times and made in-demand resources, such as templates for social distancing signs, easily available to customers. Similarly, SMBs can follow the example to make things as seamless as possible for customers. FedEx Office also listens to customers and regularly implements their feedback to eliminate pain points and improve the overall experience. Customers weren't satisfied with the design offerings, so FedEx Office partnered with design leader Canva to make it fast and cost-efficient for brands to create beautifully designed materials. To survive in the current global landscape, SMBs need to listen to their customers and find ways to make their lives easier by eliminating pain points. Small and mid-sized businesses face an uphill battle as they reopen in the middle of a global pandemic. But finding strong partners and resources and clearly communicating with customers can help them overcome their biggest challenges. This week's podcast is sponsored by Zendesk. Things are a little weird right now. The sudden change in the world—and the world of business—has created new challenges. A lot of companies are struggling to keep up with what matters most: their customers. Zendesk is here to help. They put together a six-month complimentary Remote Support Bundle. To learn more visit www.Zendesk.com/modern.

A general topic podcast about life from the humorous perspective of someone who has a background in video game development. In this episode, Bryan complains about how someone that handled the large prints that he ordered from the local FedEx Office made a mistake that really ended up costing him. Then he explains how the entire FedEx Office printing software is basically designed to fail. The thoughts and opinions expressed on this podcast are those of the individual contributors alone and are not a reflection of their employers.

With state and local governments issuing stay at home and quarantine orders The packages you are shipping may not be delivered, and after a short hold time returned to sender . Before shipping to a customer it is suggested that you check and make sure that their location will be open when your package is due to arrive. Especially for commercial addresses as as many businesses around the country are being deemed nonessential and being forced to close. Remind your customer if something changes between the day they placed the order and the day the package is due to arrive they can call or visit the UPS or FedEx website to redirect the package to either another commercial location that is open, their home or a delivery access point. For example a UPS store or FedEx store or chain stores they have partnered with. such as some dollar stores and drugstores have pick up points.FedEx: March 25, 2020https://www.fedex.com/en-us/coronavirus.html* FedEx has suspended our money-back guarantee for all FedEx Express, FedEx Ground, FedEx Freight and FedEx Office services effective immediately until further notice.UPS: March 26, 2020 - Until further noticeSuspension of Small Package Service GuaranteeFrom UPS: Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee for all shipments to any destination, at all service levels. As the effects of the Coronavirus impact our infrastructure, we will continue to seek guidance from local and national government entities regarding applicable regulations. http://links4.upsemail.com/servlet/MailView?ms=NjQ0MDIwNTIS1&r=MjUzMjY5MjYwNjQyS0&j=MTg0MzIzOTc1MgS2&mt=1&rt=0——————Please be sure to Subscribe to our Podcast, YouTube Channel or Like our Social Media Channels for more updates soon. We will be sharing more episodes in the coming weeks.If you find the information we share helpful, could I ask you to please Leave a review, share and subscribe to this podcast? This will help others find this podcast and may be helpful to them also! I cannot tell you how much it would mean to us!Follow Us Online:Website: https://www.fastpack.net/Instagram: https://www.instagram.com/fastpack_packaging/Facebook: https://www.facebook.com/fastpackshippingsuppliesSnapchat: http://snapchat.com/add/fastpacknetTwitter: https://twitter.com/FASTPACKYoutube: https://www.youtube.com/user/FASTPACKNETLinkedIn: https://www.linkedin.com/in/jason-archambault-96283413/Podcast on iTunes: https://itunes.apple.com/us/podcast/the-ecommerce-shipping-podcast/id1158064839Podcast on Spreaker: https://www.spreaker.com/show/the-ecommerce-shipping-podcastSubscribe to our Newsletter: http://bit.ly/2vS2nwa

Jen Amos found podcasting in summer 2019 as a way to work through bouts of loneliness and mild depression. She had recently moved from San Diego, CA (her home of 20+ years) to now Virginia Beach, VA with her husband and fur baby. Currently, her two main shows collectively have over 15k+ downloads. Jen produces and co-hosts of The Filipino American Woman (TFAW) Project: A Podcast Show that shares stories and life lessons told American women of Filipino descent. Learn more about our show at https://linktr.ee/tfawproject “As a Filipino American woman, I’ve been told to be or do many things: Be American. Be Filipino. Know your history. Speak Filipino. Know your family roots. Don’t ask questions. Visit the Philippines more often. Lighten my skin. Lose weight. Get a stable job. …On and on and on. All of these kind, good intentioned suggestions and not once was I told, ‘Just be who you are. You are enough,’” she says. “With The Filipino American Woman Project, we celebrate the Filipino American women as they already are. Our underlying message is: You are enough, and we want to celebrate you by sharing your story.” - Jen Amos, featured in The San Diego Union Tribune: https://www.sandiegouniontribune.com/lifestyle/people/sd-me-one-amos-20171020-story.html As a Gold Star Daughter, Veteran Spouse, and Director of Operations for a military family focused financial firm, Jen currently produces and hosts Holding Down the Fort Podcast. Military families are far from the average American family. While on active duty, families learn resilience, resourcefulness, time management, organizational skills, flexibility, delayed gratification and, of course, how to establish a new normal after every PCS. This podcast show is dedicated to making the lives of the active duty military spouse’s life easier by curating knowledge, resources and relevant stories so they can continue to make confident and informed decisions for their family. Learn more at http://holdingdownthefortpodcast.com/ Prior to podcasting and moving to the east coast, Jen received her Bachelor’s in Journalism emphasis Public Relations at San Diego State University and was fired from her fourth consecutive job in her young adult years. For nearly a decade since, Jen has grown a successful career in sales and in entrepreneurship. From 2013-2018, she founded and ran an online marketing agency where she had a chance to personally work with 100+ brands as small as solopreneurs to mid-sized businesses. Jen’s been featured on multiple media outlets such as FedEx Office, The Living East, The ASIAN Reader, The Star News, The San Diego Union Tribune, NBC 7 San Diego, and SD Voyager. In May 2014, she was the youngest keynote speaker for the San Diego State University Filipino Graduation Ceremony. In 2018, her new business US VetWealth with her husband, Scott R. Tucker, was named 2018 Best Entrepreneur Start Up Company Awardee by the San Diego Business Journal & The Rosie Network. Despite the multiple media outlets, events and organizations Jen has been fortunate to be a guest speaker throughout the years, her favorite medium of speaking has been through podcasting. RM PODCAST FLlinktr.ee/rmpodcastflWeb: www.rmpodcastfl.comInsta: @rmpodcastflFacebook: RM Podcast FL 

Some say direct mail has been superseded by digital ads.  Some say direct mail paired with digital ads brings results that exceed expectations for extraordinary results.  To find out if this is true and how it works, our host Jim Obermayer interviews the founder of Taradel, Jim Fitzgerald.  Taradel has a platform that uses the latest database disciplines for a defined target audience to bring higher results by using direct mail and digital communications.   About Jim Fitzgerald Jim Fitzgerald is the Founder and CEO of Taradel, a martech company located in Richmond, Virginia. The company's All-in-One platform integrates direct mail and digital advertising services which are used by thousands of SMBs in the U.S. and Canada.   Since 2003, Taradel has worked with over 17,000 small business customers and established "white label" partnerships with some of the biggest brands in the world - including the United States Postal Service, Canada Post, Staples and FedEx Office.  Under Jim's leadership, Taradel has been named the Inc. 5000 list of America's fastest-growing private companies for 12 consecutive years — an achievement held by only 22 companies nationwide. https://www.linkedin.com/in/jimfitzgerald60/ About Taradel Taradel makes it easy to deploy highly targeted direct marketing campaigns for franchises and small to medium-sized businesses. Only Taradel combines easy-to-use software, proprietary data analytics, and direct marketing experts to maximize conversions. Strategic, Co-branded, and White-labeled Partnerships with FedEx Office, Canada Post, U.S. Postal Service, and franchises helped drive Taradel’s ten consecutive years on the Inc. 5000’s fastest-growing companies in America.   ___________________________________________ SLMA Radio is hosted by James Obermayer of Funnel Media Group which is a program on the Funnel Radio Channel.  Funnel Media Group is the sponsor of SLMA Radio    

Some say direct mail has been superseded by digital ads.  Some say direct mail paired with digital ads brings results that exceed expectations for extraordinary results.  To find out if this is true and how it works, our host Jim Obermayer interviews the founder of Taradel, Jim Fitzgerald.  Taradel has a platform that uses the latest database disciplines for a defined target audience to bring higher results by using direct mail and digital communications.   About Jim Fitzgerald Jim Fitzgerald is the Founder and CEO of Taradel, a martech company located in Richmond, Virginia. The company's All-in-One platform integrates direct mail and digital advertising services which are used by thousands of SMBs in the U.S. and Canada.   Since 2003, Taradel has worked with over 17,000 small business customers and established "white label" partnerships with some of the biggest brands in the world - including the United States Postal Service, Canada Post, Staples and FedEx Office.  Under Jim's leadership, Taradel has been named the Inc. 5000 list of America's fastest-growing private companies for 12 consecutive years — an achievement held by only 22 companies nationwide. https://www.linkedin.com/in/jimfitzgerald60/ About Taradel Taradel makes it easy to deploy highly targeted direct marketing campaigns for franchises and small to medium-sized businesses. Only Taradel combines easy-to-use software, proprietary data analytics, and direct marketing experts to maximize conversions. Strategic, Co-branded, and White-labeled Partnerships with FedEx Office, Canada Post, U.S. Postal Service, and franchises helped drive Taradel’s ten consecutive years on the Inc. 5000’s fastest-growing companies in America.   ___________________________________________ SLMA Radio is hosted by James Obermayer of Funnel Media Group which is a program on the Funnel Radio Channel.  Funnel Media Group is the sponsor of SLMA Radio    

On this week's Roundabout Roundup: Catherine had a good experience selling through StubHub (https://www.stubhub.com/sell/hub/). Terri got a warm welcome and some free electricity at a FedEx Office store (https://www.fedex.com/en-us/office.html). And Nicole's laughing with Sarcastic Mommy on Twitter (https://twitter.com/sarcasticmommy4). For quotes, archives, and more, visit us at http://parentingroundabout.com.

Lisa Honaker, Managing Director of Sales for the East Market at FedEx Office, shares key results from their Power of Print Survey and how they relate to print customer trends and choosing print partners. Links Mentioned in Today’s Episode: Lisa Honaker: https://www.linkedin.com/in/lisa-honaker-5b42303 FedEx Office: https://www.fedex.com/en-us/office.html Power of Print Survey: https://www.fedex.com/en-us/printing/articles/power-of-print-survey.html

Lisa Honaker, Managing Director of Sales for the East Market at FedEx Office, shares key results from their Power of Print Survey and how SMB's are using print to grow their businesses and professional brand.  Links Mentioned in Today’s Episode: Lisa Honaker: https://www.linkedin.com/in/lisa-honaker-5b42303 FedEx Office: https://www.fedex.com/en-us/office.html Power of Print Survey: https://www.fedex.com/en-us/printing/articles/power-of-print-survey.html

Techstination interview: FedEx unveils autonomous local delivery bots: FedEx Office CEO Brian Phillips

This week's guest is Jamie Parker. Ron and Jamie talked about Jamie's career thus far, the importance of having an impact on others, and how to help leaders develop a team of problem solvers. An MP3 version of this episode is available for download here. In this episode you'll learn: One of Jamie's favorite quotes (3:07) Jamie's background (4:32) Jamie's leadership transition (6:16) Internal coaching vs. consulting (12:06) Jamie's advice (13:37) About purpose and beliefs (16:40) When leadership doesn't align with the workforce (17:47) About problem solving (19:16) The 5 Cs (21:13) The importance of leaders being vulnerable (27:26) The future of the lean movement (29:46) How corporate environments will change (31:46) What Jamie is up to (34:58) Podcast Resources Right Click to Download this Podcast as an MP3 Download a Free Audio Book at Audible.com Jamie on LinkedIn Process + Results Leadership Coaching  The 5Cs: Free On-Demand Training GA 041 | FedEx Office's Lean Journey with Jamie Parker  GA 120 | How to Invest in People with Jamie Parker  GA 149 | How to Teach TWI with Jamie Parker Subscribe & Never Miss New Episodes! Click to Subscribe in iTunes If you enjoyed this podcast please be sure to subscribe on iTunes. Once you're a subscriber all new episodes will be downloaded to your iTunes account and smartphone. The easiest way for iPhone users to listen to the show is via the free, and incredible, Podcast app. You can download it here. CLICK HERE to subscribe to the Gemba Academy podcast on iTunes. You can also subscribe via Stitcher which is definitely Android friendly. What Do You Think? What qualities and/or approaches make a lean leader great?

  It’s true what they say that it’s lonely at the top. Former CEO Todd Ordal says he gets where CEOs are coming from because he’s worn their moccasins and felt their pain. Todd’s new company, Applied Strategy, was developed over years and years of screwing up and making mistakes. He now works with CEOs and helps them lead better, profit more, and sleep soundly at night with coaching strategies that work and has more organizational effectiveness. Todd talks about the problems he came across and the growing pains of setting and building up an organization. — Watch the episode here: Listen to the podcast: Applied Strategy: Helping CEOs Lead Better with Todd Ordal In this episode, we have (https://www.amazon.com/Never-Kick-Cow-Chip-Hot/dp/1630477206/ref=sr_1_1?s=books&ie=UTF8&qid=1529988622&sr=1-1&refinements=p_27%3ATodd+Ordal&dpID=51AoBfM5mcL&preST=_SY291_BO1,204,203,200_QL40_&dpSrc=srch) , a great book. I’ve been through the book. I would recommend if you have not. It is a how-to and it tells you specific things you can do. Todd, thanks so much for being a guest on the show.  Thank you, Bob. Welcome to the People’s Republic of Boulder. Tell us a little bit about your business and who you serve.  I’m a former CEO and I now work with CEOs and help them lead better, profit more, and sleep soundly at night and hopefully without narcotics. That looks like coaching strategy work and has more organizational effectiveness, mostly CEOs of $50 million to $10 billion in range that I work with. Industry diagnostic and my work’s all over the country, a little bit of international. I hail from Boulder but don’t do much work here. For the folks who don’t know your background, when you’re out in the space, there are a lot of consultants around on there. You did this for a living before consulting? Yes. The reason I have a voice in this world is that there are all the mistakes I’ve probably made so there’s not much that my clients can screw up that I haven’t already screwed up. I can hopefully help them make different mistakes. I’m an operating guy so I can come at this coaching consulting thing from a senior’s perspective as opposed to a psyche community. I got an undergrad in psych, but I’ve made all of those mistakes. I had been in their moccasins and felt their pain and know it’s lonely at the top, so I get where they’re coming from. I was going through your book before the show and you have experience with Kinko’s and some rather large store. Let’s talk a little bit of the backstory or background of you and Kinko’s.  I stumbled into Kinko’s on a college long family connection, ran a store, then ran more and more stores. I eventually ended up on the board there and had 7,000 people working for me. This was during the growth years of Kinko’s and we just had an absolute blast. Building that company was so fun and I was there for twenty years. It was just a riot. In fact, one of your friends, Larry Hay, used to work for me when I was at Kinko’s, but I had a division office here. We eventually rolled that thing up and sold it to a private equity firm. I stayed for three years after that and ran a couple of other smaller organizations. That’s the short story. You were working for Kinko’s and for those that don’t know, it’s an office supply event, correct?  FedEx eventually bought them. They killed the name but it has been FedEx Office, which you would probably know them as now, that’s closest thing to what it was. There’s that time frame and you see it grow, you see the growing pains. I would imagine pretty much every problem that you could run across, you ran across. That’s part of the employment. There’s at some point where the organization started to mature. You guys were...

Jonah Garcia is an MPS technician in Columbus, Ohio and has been with the imageOne for 3 years. Prior to imageOne, Jonah has spent over 2 years as a Production Operator and then 9 years as a Lead Production Coordinator for FedEx Office. Ed Butts, an Managed Print Technician in Columbus, worked with Jonah at FedEx Office for 4 years and “twisted his arm” to join the imageOne team when an opening became available. While Jonah has over 10 years experience with copiers, scanners and large format plotters, he had never had to repair a device. That didn’t stop him from diving in and becoming a valued technical team member. He’s got a wonderful energy. And, in his free time, Jonah enjoys playing basketball, bike riding and spending time with his family and friends. One of the most significant life events he’s experienced since joining the team — adopting two children from his late sister in law, Hannah. What you'll learn about in this episode: How Jonah finds peace and solitude to maintain life balance The challenges of adoption and raising a family, especially when it comes to teaching children the different rules between households How past experiences within your family can affect current support in positive ways — allowing you to learn from those you love Why the decisions you make growing up will still matter later when you have a family and career – so it's important to always be mindful How the short-term jobs you take growing up can actually help you in the future by training you to talk and deal with a wide variety of people Why a good personality may be more important than you think, even when working on technical issues How to deal with children (and others) who have a habit of vying for attention, getting into disagreements, and other challenges of parenthood The importance of people in your life who will stick with you with things get tough and you get tired, people who can help you and re-energize you Why you should continue to watch your own habits closely (what you eat, how much you sleep, etc.), even when time is short and life is challenging Some fun facts about printer management throughout the years, too! Ways to contact Jonah: Email: jgarcia@imageoneway.com  

Lura Hobbs is Chief Strategist of Solstice Strategies, a marketing consulting firm.  Solstice Strategies is dedicated to helping brands and advertising agencies build integrated marketing and communication strategies centered on business analytics, consumer insights and consumer behaviors.  She has a strong track record of growing established businesses as well as launching new startups and products. Lura is a change agent and problem solver that brings best practices from multiple industries to improve business performance. Her proven track record of developing key relationships that lead to lasting business results is evident in her award-winning work for global and national brands including Pizza Hut, FritoLay, AT&T, FedEx Office and McDonald’s.   https://www.linkedin.com/in/lurahobbs 

Problem: Shipping signage is expensive. Solution: Integrate Inkrouter with FedEx Office, utilizing their vast print and shipping solutions to create a better experience for customers! Hear how this project went from idea to launch, and what made FedEx Office pay attention to this pitch in this amazing Case Study podcast with Robert Godwin, Director of Business Development at InkRouter, and Brian Feutz, Senior Manager, Network Technology & Products at FedEx Office. Links Mentioned in Today’s Episode: Robert Godwin: https://www.linkedin.com/in/robert-godwin/ InkRouter: http://www.inkrouter.com/ Brian Feutz: https://www.linkedin.com/in/brianfeutz1/ FedEx Office: http://www.fedex.com/

Dean Maciuba, Managing Partner North America for Last Mile Experts, joins me to discuss FedEx, Walmart, e-commerce returns, PUDO networks, the post office, and more! FedEx Office's deal with Walmart: Background to the deal Comparisons with other PUDO networks What the deal means for e-commerce returns FedEx's renewed emphasis on e-commerce returns Integrating returns through FedEx's transportation channel Competition in e-commerce returns Cross-border returns Printing returns labels - different solutions Free returns The post office network and returns Retailers that reject returns from customers

Kimberly Samon is the Chief Human Resources Officer at Weight Watchers. She has more than 20 years of HR experience in the Retail industry. Previously Samon was at KSL Advisory Services, a private Corporate Strategy and Human Resources Consulting firm providing expertise to companies on all facets of their business.  Before assuming that position, she held top HR and Strategy executive roles with Simmons Bedding Company, Frito-Lay, HQ Global Workplaces, Lacerte Technologies, and Kinko’s (now FedEx Office). Samon holds a Bachelor’s degree in Industrial and Labor Relations from Cornell University, a MBA in Management from Mercer University, and a JD with a focus in Labor and Employment Law from Stetson University. Weight Watchers started in 1963. With over 18,000 employees, it is the world’s leading commercial provider of weight management services, operating globally through a network of Company-owned and franchise operations. In the more than 50 years since its founding, the company has built its business by helping millions of people around the world lose weight through sensible and sustainable food plans, activity, behavior modification and group support. Weight Watchers has gone through a major transformation over the past several years. When Samon started working there the industry was in turmoil, but they have found a way to refocus their brand and in turn they have seen the company return to success. It started as a company that was solely focused on weight loss, but now it is a company that looks at the overall well-being of their clients. It is not just about losing weight, it is now about being your healthiest self--physically, mentally and emotionally. Samon believes that instead of thinking of work-life ‘balance’, it is important to think of it as work-life ‘integration’ – we need to give ourselves permission to not work 24 hours a day. For instance, Samon will go to events during her children’s school day but then will work later in the evening. What will leadership skills look like in 2025? The fundamentals like communication will remain the same and results orientation is always going to be fundamental to organizations. Now people want to be attached to a purpose, and a meaningful mission. So how people show up may change but fundamentals won’t change. Samon’s advice for employee skill sets are to have technology skills, be agile – as a way of thinking.  and have the ability to collaborate. What you will learn in this episode: What it is like to work at Weight Watchers How Weight Watchers has evolved over the last few years Fundamental leadership skills for now and the future What practices listeners can use to be more authentic, empathetic and vulnerable at work The distinction between traditional and non-traditional HR How WW justifies spending money on Employee Experience

Cecilia Stevenson is an accomplished Freelance Video Producer and Editor who is a rare example of someone who doesn't just talk about her faith, but lives it as well. Cecilia has been involved in the production of videos for FedEx Office, American Heart Association, Texas A&M Athletic Department, Petmate, the Diocese of Dallas and many others.  Originally from the Pacific Northwest, Cecilia's interest in video production started in high school when she got into making music videos with her brothers. After graduating high school, she went to college at the great Texas A&M University to pursue a Bachelor's degree in Telecommunication Media Studies. She graduated in May of 2014 and in January of 2015 moved to North Dallas to work as an intern for a local video production company, Eyecon Video. After 4 months of interning with Eyecon, she was hired on full time as their Production Coordinator. After a year and a half of working full time at Eyecon, she decided to leave at the end of 2016 to pursue freelancing. And that's where she's been since January of 2017 - living the freelance life, enjoying every second of it, and thanking God every day for the opportunities he has placed before her. Topics: Tips to succeed as a freelancer How Cecilia gets booked for freelance jobs How to grow your network through building quality relationships What role faith plays in Cecilia's personal and professional life The importance of finding your passion and doing meaningful work Connect with Cecilia: Website  YouTube Facebook Instagram 

Ross Brand of https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbWt2UXBaNXRGajNBQUpzTXNXR1V4RnpXZGJ3Z3xBQ3Jtc0tuY3lVWktSSEVJclJEdUZOWmRmREhhdmFqSjRsRjdYTU1PdVZyZnhHbFNKVTlXanBiQ001Rmx4Tk50TGt5WVU2d3V0MTBHYlNrblZzOTZvN0gxY045VDgxNGtNYXJOYklhdDljNUJpZnBjRlBkSXRRRQ&q=http%3A%2F%2FLIvestreamUniverse.com%2F&v=DC9hAk7CLtA (http://LIvestreamUniverse.com/) interviews Mario Armstrong (#NeverSettleShow host), Emmy winner and NBC Today Show personality, band leader Cassandra Kubinsky, guitarist Tony Daniels, show guest Andre McDonnell of It's From the Sole, guest co-host Ebony Combs, Jenn Nelson of Wine Antics, author Chris Strub, voiceover artist Michael A. Campbell, following Mario Armstrong's Never Settle Show (Season 1, Episode 6 on May 10, 2017) presented by FedEx Office. Mario shared his thoughts on the final episode of the first season and his recent pitch at the NewFronts. Band leaders Cassandra Kubinsky and guitarist Tony Daniels discussed their voiceover work and demonstrated some of their impressions and characters. Andre McDonnell talked about tearing up on the show as he received a gift from FedEx Office and the Never Settle Show to help his non-profit organization in its work providing shoes for the homeless. Jenn Nelson of Wine Antics discussed her surprise when Mario Armstrong, on the show, presented her with a Wine Antics banner from FedEx Office. Ebony Combs talked about coming from Dallas to co-host the show and what it was like introducing Mario and contributing on-air. Chris Strub and Michael A. Campbell shared their thoughts on the first season as attendees and co-producers.

The Red Carpet Show (Episode 6, 5/10/2017) includes interviews with cast, guests and attendees at Mario Armstrong's #NeverSettleShow. Hosted by Ross Brand of https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbVNiUFBOc2VqNFBHNWJ1eEg4a2lfX1lMNlI4UXxBQ3Jtc0ttRDkzcFdGYkJucTB2bm9jaGducXZ3OFBrZUxOSHFmcHFLcXU0enFpaklZVEFJMllRalJ6LUY5TWFFbzVKQlFiS19rZEt6MlNNNGxKSGdUUmJBNGhmU3lxSnNTV0hwdmhoSjJmSVl4ZWY2MzV1YUlFYw&q=http%3A%2F%2FLivestreamUniverse.com%2F&v=KImHXata5H8 (http://LivestreamUniverse.com/), our Red Carpet show goes live at 5:30pm ET on Wednesdays on the Never Settle Show Facebook page. It contains interviews with members of the show's cast, production team, sponsors and guests and takes you on-scene for the pre-show event that includes a red carpet, networking, caricaturist, live band, wine tasting, photo booth, social media activity and more at Canary in New York City. Red carpet interview guests for Episode 6 included: Andre McDonnell, It's From The Sole Nicole Hunter, Never Settle Show CEO Rocio Segura, Root Studios Shy Mukerjee, Co-Executive Producer Michael A Campbell, Voiceover Artist Cathy Nolan, Caricaturist Berlin Kelly, Proud Pour Delfine Kernizan, Boogie.co Breanna Cummings, Boogie.co Jenn Nelson, Wine Antics Chris Strub, Author Cassandra Kubinsky, Band Leader Tony Daniels, Band Member Angela, Attendee TigerWon, Attendee The Never Settle Show (https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbEhFWHF5VnkyVGNTYW0tV1ZGMUhIZWpYaVlFQXxBQ3Jtc0trSXBqT25RdkdBdEpBY2FxWW12LXpUbnhUb252U1V5TWQ2U0p5NW01SjhKOTZZS29kQXBJNURhY2MzcVZJZTVaUXJzQjRuVWV1Rm9CaEgtZEpxUUlhU3YyWU8wcmZzdWlBT2dsVnMzMjRwYU5OS3lCaw&q=http%3A%2F%2FNeverSettle.tv%2F&v=KImHXata5H8 (http://NeverSettle.tv)) presented by FedEx Office is the first crowd-produced, livestreamed talk show delivered on Facebook Live with a studio audience, in-studio guests, TV-quality production and all the interactivity and viewer participation of livestreaming content. Hosted by Emmy winner and NBC Today Show personality Mario Armstrong, the #NeverSettleShow airs live Wednesdays at 7pm ET on the Entrepreneur Magazine Facebook page. Originally livestreamed on the Never Settle Show Facebook Page.

Ross Brand of https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqa3dmcjQycndIUUx1T0QxM28yMWVpLVUyenduZ3xBQ3Jtc0trVGxWM0t0czU1NW1DUmFLOWkzN3V2UmVVNGJycjl2THNDa0VlM2VuLVRhSjd4bXhCM3dBSmRxcU5IczZwUDB5ZWRrcnBMWFBhUElWMUZEeHppTTFUZk5vZnZsY0hVdWRXMUR2VlAyenRUbk9oaE5CNA&q=http%3A%2F%2FLIvestreamUniverse.com%2F&v=WZxjXhfk6b0 (http://LIvestreamUniverse.com/) interviews Mario Armstrong (#NeverSettleShow host), Emmy winner and NBC Today Show personality, and Dee C. Marshall, coach and author, following Mario Armstrong's Never Settle Show (Season 1, Episode 5 on May 3, 2017) presented by FedEx Office. Mario shared his thoughts on having finished the 5th of 6 episodes for the show's first season, the unscripted and unpredictable moments that happen in live shows and his upcoming pitch at the New Fronts. Dee C. Marshall, who shared on the show her story of how September 11, 2001 impacted her while she was working on Wall Street and led her to consider what more she would like to do with her life, talked about what she's done since starting her own business as a coach and trainer, author and speaker. She calls herself the "Phil Jackson" who coaches superstars in the business world.

The Red Carpet Show (Episode 5, 5/3/2017) includes interviews with cast, guests and attendees at Mario Armstrong's #NeverSettleShow. Hosted by Ross Brand of https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbW00WHVzSWQxVDlRXzBvQXdqMEhESDdSTzJlQXxBQ3Jtc0tsTndqTk1vUUMtZ2x1X0hhZG9fckZfenFxOUpQWmhLb2hlZGcyMEgzem9QMWlXUWVyVVdSNldrVURYZm8xdUlnaVZkMVJ2QUh1ZjZvNlFoTnRNY0ZIdG84bmlOaFI5X2VScHNVVWloWS1jRjhEWXpLdw&q=http%3A%2F%2FLivestreamUniverse.com%2F&v=a87R_X2SRmY (http://LivestreamUniverse.com/), our Red Carpet show goes live on at 5:30pm ET on Wednesdays on the Never Settle Show Facebook page. It contains interviews with members of the show's cast, production team, sponsors and guests and takes you on-scene for the pre-show event that includes a red carpet, networking, caricaturist, live band, wine tasting, photo booth, social media activity and more at Canary in New York City. Red carpet interview guests for Episode 5 included: Evie Why, Roker Media Ben Ratner, Roker Media Rocio Segura, Root Studios Kelly McCollum, Yellow Scope Michael A Campbell, Voiceover Artist Cathy Nolan, Caricaturist Jacques Bastien, Boogie.co Delfine Kernizan, Boogie.co Breanna Cummings, Boogie.co Cassandra Kubinsky, Band Leader Tony Daniels, Band Member Angela, Attendee The Never Settle Show (https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbjVDRmt3ODFwTkp1TjFkUml5Mmd0TWw4NTlGZ3xBQ3Jtc0treG1IYWRpS2tkcHNvSzQzUzJabmQ4UVpIVFNjNk1rTEROTmRSQUNWaUJZLWl1b1FzeVVRcnpaU2RDUFJ6TzFjZ3k1MXYxQzZnQVpNRjdibktFaV9LUnN2NGJ3eEdLcWktWkM2c2diakxrR3FvWE1Mdw&q=http%3A%2F%2FNeverSettle.tv%2F&v=a87R_X2SRmY (http://NeverSettle.tv)) presented by FedEx Office is the first crowd-produced, livestreamed talk show delivered on Facebook Live with a studio audience, in-studio guests, TV-quality production and all the interactivity and viewer participation of livestreaming content. Hosted by Emmy winner and NBC Today Show personality Mario Armstrong, the #NeverSettleShow airs live Wednesdays at 7pm ET on the Entrepreneur Magazine Facebook page. Originally livestreamed on the Never Settle Show Facebook Page.

Ross Brand of https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqa1V3RjhKUGxURWFyVDJ4Wk56OW1QZWU2NC1WZ3xBQ3Jtc0tsTkpYNzlZZkFmTEZjY29QNWtKQUdLclFtdjJKSWlGUHBLS1lZT2NNeVItaTgxTnFVaUdEcW1mTDduR1NFS1p6UHY2UW5ZeXVRMTVNN3dsV1RBa09vblFmT3gtaGpvY0hqNlR5aWdhM3lVMXYxS1JXcw&q=http%3A%2F%2FLIvestreamUniverse.com%2F&v=jaSFVqt_t-4 (http://LIvestreamUniverse.com/) interviews Mario Armstrong (#NeverSettleShow host), Emmy winner and NBC Today Show personality and Sue Fennessy, founder & CEO of the 8 app, following Mario Armstrong's Never Settle Show (Season 1, Episode 4 on April 26, 2017) presented by FedEx Office. Mario talked about the progress of the #NeverSettleShow over the first four episodes, shared his excitement that Eduardo Guerra came all the way from Mexico to celebrate his birthday at the show and praised Ross Brand for his work hosting interviews on the Red Carpet and promoting the show on social media. Sue Fennessy explained what motivated her to create the 8 app (http://the8app.com/ (http://the8app.com/)), how it helps content creators monetize their social media presence and the development of her team and user base. The video also shows the work of caricaturist Cathy Nolan.

The Red Carpet Show (Episode 4, 4/26/2017) includes interviews with cast, guests and attendees at Mario Armstrong's #NeverSettleShow. Hosted by Ross Brand of https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqa2drS21OTTl4bWJIMkN0TmpJUVBkZFVtYVRhQXxBQ3Jtc0ttVXN5Z2p5M3NIcWVRTFNpcjNjbEpEZGhQSGU3NGNyZndLVU9PelNPRWZRRlJpWTZNa2ZDN0JBSTZOYXNwUGdtSHJHMDU3RE1nSmUwVVZ2ZWlTNWlxaURiM3c1dS1kemdjMHJEY1RVVk5MWFNac1ZHVQ&q=http%3A%2F%2FLivestreamUniverse.com%2F&v=mO5MkUCfSn8 (http://LivestreamUniverse.com/), our Red Carpet show goes live at 5:30pm ET on Wednesdays on the Never Settle Show Facebook page. It contains interviews with members of the show's cast, production team, sponsors and guests and takes you on-scene for the pre-show event that includes a red carpet, networking, caricaturist, live band, wine tasting, photo booth, social media activity and more at Canary in New York City. Red carpet interview guests for Episode 4 included: Jon Burk, Roker Media Rocio Segura, Root Studios Shy Mukerjee, Co-Executive Producer Michael A Campbell, Voiceover Artist Berlin Kelly, Founder of Proud Pour Evie Why, Roker Media & YouNow Influencer Cathy Nolan, Caricaturist Canary Rep Breanna Cummings, Boogie.co Kerry Flynn, Mashable Chris Strub, Author Eduardo Guerra Luis & Samir, To Catch A Cheater The Never Settle Show (https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbHNIOUVwVTI2UTctdU53VHVScjVTLUJYOHB6d3xBQ3Jtc0ttZ0NxQ3lzR1hTN0ZRdG84QTRRNWlMSWNwQnJUaXgzYXNzdVFFRjBxS2pUZGRkeHdJNFVzTGtUcTJXekFpa3M4TTB0XzdCR05SNFFZdElsZVNpYzBOeW9DNXE4M2l2R1FaSUxWak8xR25nTy1qWVlQUQ&q=http%3A%2F%2FNeverSettle.tv%2F&v=mO5MkUCfSn8 (http://NeverSettle.tv)) presented by FedEx Office is the first crowd-produced, livestreamed talk show delivered on Facebook Live with a studio audience, in-studio guests, TV-quality production and all the interactivity and viewer participation of livestreaming content. Hosted by Emmy winner and NBC Today Show personality Mario Armstrong, the #NeverSettleShow airs live Wednesdays at 7pm ET on the Entrepreneur Magazine Facebook page. Originally livestreamed on the Never Settle Show Facebook Page.

Ross Brand of https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbnhZV3J0VUVVRzdFYmJoRkRPOXo4UFFfNEZFZ3xBQ3Jtc0ttVFM2SGVWVGVyeFNXTElJQlZWbDBwN3d2Q0QxdllHdTFZN3lZRWVaYUpEYU52NG5iVTljcUxLRUhLVjl3cmtsYmNicHlQZG4yTVVNQW54SExqUTJPTy1jVWVRQ0xkWERvVjNSWDUyNE5wN1lvYXRINA&q=http%3A%2F%2FLIvestreamUniverse.com%2F&v=cqxN1jJfm4Q (http://LIvestreamUniverse.com/) interviews Jason Mayden (#NeverSettleShow guest), former lead designer at Nike, and singer Azania Noah following Mario Armstrong's Never Settle Show (Season 1, Episode 3 on April 19, 2017) presented by FedEx Office. Jason Mayden spoke about his experiences at Nike, including working on Air Jordan sneaker designs with Michael Jordan and developing the biggest-selling sneaker in Nike history. Azania Noah talked about what it was like to introduce Mario in the show's opening segment after being asked on the spot to sing an impromptu welcome to the show host.

The Red Carpet Show (Episode 3, 4/19/2017) includes interviews with cast, guests and attendees at Mario Armstrong's #NeverSettleShow. Hosted by Ross Brand of https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqa2drS21OTTl4bWJIMkN0TmpJUVBkZFVtYVRhQXxBQ3Jtc0ttVXN5Z2p5M3NIcWVRTFNpcjNjbEpEZGhQSGU3NGNyZndLVU9PelNPRWZRRlJpWTZNa2ZDN0JBSTZOYXNwUGdtSHJHMDU3RE1nSmUwVVZ2ZWlTNWlxaURiM3c1dS1kemdjMHJEY1RVVk5MWFNac1ZHVQ&q=http%3A%2F%2FLivestreamUniverse.com%2F&v=mO5MkUCfSn8 (http://LivestreamUniverse.com/), our Red Carpet show goes live at 5:30pm ET on Wednesdays on the Never Settle Show Facebook page. It contains interviews with members of the show's cast, production team, sponsors and guests and takes you on-scene for the pre-show event that includes a red carpet, networking, caricaturist, live band, wine tasting, photo booth, social media activity and more at Canary in New York City. Red carpet interview guests for Episode 3 included: Mario Armstrong, #NeverSettleShow Host, Emmy winner & NBC Today Show personality Alex, Root Studios Shy Mukerjee, Co-Executive Producer Michael A Campbell, Voiceover Artist Berlin Kelly, Founder of Proud Pour Evie Why, Roker Media & YouNow Influencer Anissa Christal, Supervising Producer Canary Rep Delfine Kernizan, Boogie.co Azania Noah, Singer The Never Settle Show (https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbHNIOUVwVTI2UTctdU53VHVScjVTLUJYOHB6d3xBQ3Jtc0ttZ0NxQ3lzR1hTN0ZRdG84QTRRNWlMSWNwQnJUaXgzYXNzdVFFRjBxS2pUZGRkeHdJNFVzTGtUcTJXekFpa3M4TTB0XzdCR05SNFFZdElsZVNpYzBOeW9DNXE4M2l2R1FaSUxWak8xR25nTy1qWVlQUQ&q=http%3A%2F%2FNeverSettle.tv%2F&v=mO5MkUCfSn8 (http://NeverSettle.tv)) presented by FedEx Office is the first crowd-produced, livestreamed talk show delivered on Facebook Live with a studio audience, in-studio guests, TV-quality production and all the interactivity and viewer participation of livestreaming content. Hosted by Emmy winner and NBC Today Show personality Mario Armstrong, the #NeverSettleShow airs live Wednesdays at 7pm ET on the Entrepreneur Magazine Facebook page. Originally livestreamed on the Never Settle Show Facebook Page.

Ross Brand of https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbWhta1B3ZGViRVpjemtWWUpGMW4wVUpfZEMyd3xBQ3Jtc0ttcnF0SVlqZEFNbmdPSkdackxjeW14Ml9SNDMxWDdXNWVaZkpmd09sOGpNaG50LXBkV0FVSWFGQzNjNi1JdF9Vd2ZoUDJxVWFTQllxWFBpRHdZdkp1T3YtSmJDdWgwdHdTaGJPV2E1eHVHRkFRVldrNA&q=http%3A%2F%2FLIvestreamUniverse.com%2F&v=XfCjNFzHqls (http://LIvestreamUniverse.com/) interviews Jon Burk of Roker Media and Coach Reese Scott of Women's World of Boxing (#NeverSettleShow guest) following Mario Armstrong's Never Settle Show (Season 1, Episode 2 on April 12, 2017) presented by FedEx Office. Jon Burke spoke about what type of livestreaming content can be monetized and the latest developments at Roker Media. He also shared his thoughts on the second episode of the #NeverSettleShow. Coach Reese Scott talked about founding the first all-female boxing gym in New York City, transforming her life through boxing and her experience as a guest on the Never Settle Show, including her reaction to the banner for her new gym from FedEx Office.

The Red Carpet Show (Episode 2, 4/12/2017) includes interviews with cast, guests and attendees at Mario Armstrong's #NeverSettleShow. Hosted by Ross Brand of https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqa2drS21OTTl4bWJIMkN0TmpJUVBkZFVtYVRhQXxBQ3Jtc0ttVXN5Z2p5M3NIcWVRTFNpcjNjbEpEZGhQSGU3NGNyZndLVU9PelNPRWZRRlJpWTZNa2ZDN0JBSTZOYXNwUGdtSHJHMDU3RE1nSmUwVVZ2ZWlTNWlxaURiM3c1dS1kemdjMHJEY1RVVk5MWFNac1ZHVQ&q=http%3A%2F%2FLivestreamUniverse.com%2F&v=mO5MkUCfSn8 (http://LivestreamUniverse.com/), our Red Carpet show goes live at 5:30pm ET on Wednesdays on the Never Settle Show Facebook page. It contains interviews with members of the show's cast, production team, sponsors and guests and takes you on-scene for the pre-show event that includes a red carpet, networking, caricaturist, live band, wine tasting, photo booth, social media activity and more at Canary in New York City. Red carpet interview guests for Episode 2 included: Mario Armstrong, #NeverSettleShow Host, Emmy winner & NBC Today Show personality Ro Segura, Root Studios Cathy Nolan, Caricaturist Shy Mukerjee, Co-Executive Producer Michael A Campbell, Voiceover Artist Berlin Kelly, Found of Proud Pour Evie Why, Roker Media & YouNow Influencer Cassandra Kubinsky, Band Leader Dr. Chloe Carmichael, Show Guest & Clinical Psychologist The Never Settle Show (https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbHNIOUVwVTI2UTctdU53VHVScjVTLUJYOHB6d3xBQ3Jtc0ttZ0NxQ3lzR1hTN0ZRdG84QTRRNWlMSWNwQnJUaXgzYXNzdVFFRjBxS2pUZGRkeHdJNFVzTGtUcTJXekFpa3M4TTB0XzdCR05SNFFZdElsZVNpYzBOeW9DNXE4M2l2R1FaSUxWak8xR25nTy1qWVlQUQ&q=http%3A%2F%2FNeverSettle.tv%2F&v=mO5MkUCfSn8 (http://NeverSettle.tv)) presented by FedEx Office is the first crowd-produced, livestreamed talk show delivered on Facebook Live with a studio audience, in-studio guests, TV-quality production and all the interactivity and viewer participation of livestreaming content. Hosted by Emmy winner and NBC Today Show personality Mario Armstrong, the #NeverSettleShow airs live Wednesdays at 7pm ET on the Entrepreneur Magazine Facebook page. Originally livestreamed on the Never Settle Show Facebook Page.

The Red Carpet Show (Episode 1, 4/5/2017) includes interviews with cast, guests and attendees at Mario Armstrong's #NeverSettleShow. Hosted by Ross Brand of https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbnJUUWlRMTM0dVFWNHgxVE5fZnhYRkIxVl9qd3xBQ3Jtc0tsSzNwM0lncFd1ZXNwamlsbk9YbjdJUXdkb2h5dVUxd0NLNkVlLVVzVTlnVDBYLTdpRUMyZnJxcjFTYWViVjBqWWhtaXl0OEFEQ3dfR1l2Si00ZGFwYTVmaWxYclVnZi1kQnl0OVg2N24zRDZhenJZVQ&q=http%3A%2F%2FLivestreamUniverse.com%2F&v=wT0UjWvEACc (http://LivestreamUniverse.com/), our Red Carpet show goes live at 5:30pm ET on Wednesdays on the Never Settle Show Facebook page. It contains interviews with members of the show's cast, production team, sponsors and guests and takes you on-scene for the pre-show event that includes a red carpet, networking, caricaturist, live band, wine tasting, photo booth, social media activity and more at Canary in New York City. Red carpet interview guests for Episode 1 included: Jon Burk, Director at Roker Media Cathy Nolan, Caricaturist Chris Strub, Author of 50 States, 100 Days – The Book Sandra Centorino, Inspirational Expert Berlin Kelly, Found of Proud Pour Evie Why, Roker Media & YouNow Influencer Cassandra Kubinsky, Band Leader Aaron Pollack, Canary Jeff and Kalisa, The Runaways The Never Settle Show (https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbWxYcVNwSTFTUEp6czF5VVNKRTlTQ3dDVTlNQXxBQ3Jtc0tteDA4VWpOSVVuUi1qd185X25aRnlvamg0RW4yMUhvS2w2Uks1djFUbUxoSUp6QzNTRmMyM1ZNY3drb0gzNUhheHJ4dkxNSEppa1BLMTJ6c2FmOGN2elhXdEw0TmdjMUJiVmZiRWJCVldGY3RFa0J1cw&q=http%3A%2F%2FNeverSettle.tv%2F&v=wT0UjWvEACc (http://NeverSettle.tv)) presented by FedEx Office is the first crowd-produced, livestreamed talk show delivered on Facebook Live with a studio audience, in-studio guests, TV-quality production and all the interactivity and viewer participation of livestreaming content. Hosted by Emmy winner and NBC Today Show personality Mario Armstrong, the #NeverSettleShow airs live Wednesdays at 7pm ET on the Entrepreneur Magazine Facebook page. Originally livestreamed on the Never Settle Show Facebook Page.

Sustainability and Purpose Reading this via email? Click here to LISTEN NOW! Mike is a serial entrepreneur, whose most recent venture is TreeZero Paper Company, which he founded in 2009. ZeroTree manufactures “100% Tree-Free paper” from Sugarcane waste product. The product, branded “Tree Frog”, is distributed through companies including FedEx Office, Staples B2B, and Office… Read More » The post Michael Nilan: Sustainability and Purpose appeared first on Gareth J Young.