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En este episodio quiero reflexionar sobre algo muy presente en nuestro día a día: las herramientas de comunicación online y su papel en el trabajo en grupo, especialmente cuando colaboramos en remoto.Empiezo contando la curiosa historia de Slack, que nació como un proyecto paralelo en una compañía de videojuegos y terminó convirtiéndose en una de las plataformas más utilizadas en entornos profesionales. A partir de ahí, repaso la evolución de estas herramientas, desde los primeros chats como MIRC, pasando por Discord, hasta llegar a las más integradas en la actualidad como Microsoft Teams o Google Chat.Mi objetivo no es hacer una lista de funciones, sino detenerme en cómo las usamos. Porque la inmediatez que ofrecen puede ser tanto una ventaja como un problema: lo que podría resolverse con un email bien escrito o una llamada rápida muchas veces se convierte en una avalancha de mensajes innecesarios.Comparto también mi punto de vista sobre la importancia de establecer acuerdos dentro del equipo: decidir juntos cómo y cuándo se van a usar estas herramientas, fijar horarios razonables y respetar los momentos de descanso. En mi experiencia, más allá de la herramienta en sí, lo que marca la diferencia es la claridad y el consenso en su uso.Espero que este episodio te ayude a pensar en cómo gestionas tus canales de comunicación en grupo, y que te aporte ideas para usarlos de forma más consciente y productiva.Si quieres comentar este tema con otros investigadores, puedes unirte a nuestra comunidad en WhatsApp (horacio-ps.com/comunidad), o si prefieres, te puedes suscribir a la newsletter del podcast en horacio-ps.com/newsletter, donde comparto materiales extra que no aparecen en los episodios.
In business and in sales, the future is changing faster than most can keep up. AI isn't just a buzzword anymore. It's transforming how deals are made and how teams operate. In this episode of the #DoorGrowShow, property management growth expert Jason Hull sits down with Steve Trang of ObjectionProof.ai to explore how AI sales reps can book appointments, review calls, and follow up with leads instantly, what this means for property management entrepreneurs, and why learning to leverage AI now is critical to staying competitive. You'll Learn [01:24] The AI Revolution [11:11] AI Sales Reps [17:39] The Future of AI in Sales [27:31] The Importance of Asking Good Questions [34:49] Setting Impossible Goals to Grow Faster Quotables “I'm not here to say your job is at stake, but you should operate as if it is—because if you're not, you're going to get replaced.” “The version of AI today is the worst version you'll ever deal with—because it's only getting better.” “AI can instantly—99.9% uptime—call the prospect, ask questions, and book an appointment for you or your salesperson to actually run the sales process.” Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive Transcript Steve Trang ObjectionProof.ai (00:00) We are building out an AI agent that can actually run sales. call the prospect, ask questions, book an appointment. for you, so it actually sounds like you're having a conversation with another human being. Jason Hull (00:14) All right, I am Jason Hull, the founder and CEO of DoorGrow, the world's leading and most comprehensive coaching and consulting firm for long-term residential property management entrepreneurs. For over a decade and a half, we have brought innovative strategies and optimization to the property management industry. At DoorGrow, we have spoken to thousands of property management business owners, coached, consulted, and cleaned up hundreds of businesses, helping them add doors, improve pricing. increase profit and simplify operations and build and replace teams. We are like bar rescue for property managers. In fact, we have cleaned up and rebranded over 300 businesses and we run the leading property management mastermind with more video testimonials and reviews than any other coach or consultant in the industry. At DoorGrow, we believe that good property managers can change the world and that property management is the ultimate high trust gateway. to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. Now, let's get into the show. All right, my guest today is Steve Trang of objectionproof.ai, and we're gonna be talking about, I guess, the future. Does that sound about right? Steve Trang ObjectionProof.ai (01:36) Yeah, I would say that's very, very relevant, even more acutely today than normal. Yes. Jason Hull (01:42) So we are in the middle of this insane AI revolution. know, AI is taking over quickly. Everybody's talking about all the jobs that are going to go away. Everybody's playing with chat GPT. It's becoming like their second brain. We're all maybe getting a little dumber because of it. Who knows? But we're also getting more more capabilities. Steve Trang ObjectionProof.ai (01:59) Yeah. Jason Hull (02:03) It's all speeding up so quickly even before we started. I'm like, I just tried this tool and you're like, have you heard of this tool? And like, there's just so many tools out there. before we get into all that, Steve, tell us a little bit, give us a little background on you as an entrepreneur and how you kind of got into entrepreneurism and what led to objection proof. Steve Trang ObjectionProof.ai (02:26) Yeah, so it's going to be a long, secretive road because I got into real estate in 2005. So, you know, I did the good, you know, the, the get good grades so can get a good job deal. Right. I all that. was an engineer. I worked at Intel. and I realized fairly quickly, I wasn't manageable. And so, I had to, I had to find something else where I could work for myself. I read rich dad, poor dad from that. It's like, I got to do real estate, but. I didn't take the advice quite right because I became a realtor in 07, not a good time. So that was a major, major humbling experience. I did some short sales, which are relevant again today. I a list of properties for banks, eventually started my own brokerage. You know, when the bank, when the foreclosure started dying down, became, my own brokerage. Did pretty well. had almost 1 % or we had 1 % market share for a very, short period of time. In the Phoenix market, one of every 100 transactions went through our brokerage. then, I started buying houses, cash started wholesaling, did some flipping, started a podcast disruptors, which is where most people know me from. And then along the way I started a sales training program, started a title company, did some mortgage joint ventures. and then where we are today is AI. I probably sound very ADHD. I promise you, I don't have it. I'm just always chasing the next object, which is very much a symptom of ADHD. But I can sit down and focus for long periods of time. It's just that I'm an entrepreneur, I started out as entrepreneur, and it wasn't until the last two, three years that I've actually learned how to actually sit down and focus. So that's how we got here. Jason Hull (03:58) Okay, yeah. All right, cool. So now that you know how to focus, what are you focused on? Steve Trang ObjectionProof.ai (04:05) Our focus is at this point more than half of my work schedule, which is more than 50 hours a week, right? It's probably like 60 or 70, is on AI. And the reason why is because things are changing so fast and the things we're trying to do are so innovative. And everyone says that, right? But like We are building out an AI agent that can actually run sales. And so that is something that a lot of people have promised is something we're actually doing. Now, it's not going to buy a house. Is that going to convince a landlord to allow you to do property management? You're still going to have to do the heavy lifting. But what it can do is initiate the conversation, right? So if someone fills out a form, AI can instantly, 99.9 % uptime, right, because it's all technology now, call the prospect, ask questions, book an appointment. for you, the business owner or salesperson, to actually run your sales process. So we can actually book appointments. It sounds real. You can't tell it's AI. Well, if you're really, really deep in the AI world, you could probably tell it's AI. But most people can't tell it's AI. And so it actually sounds like you're having a conversation with another human being. And it took a lot of effort to make that happen. Jason Hull (05:22) Yeah. Steve Trang ObjectionProof.ai (05:23) So that's where a core, a very, very heavy percentage of our detention is today. Jason Hull (05:28) Got it. Yeah. I've started playing around with it. I haven't pulled the trigger to actually have AI agents calling or cold calling my prospects. I'm a little nervous about doing that. Steve Trang ObjectionProof.ai (05:36) Mm-hmm. It's a there's there's elements of leap of faith, right? But you can also test it. You know, we have a if you want to, you know, give it out, we have like a way to opt in for AI to call you so you can hear for yourself what it sounds like. It's not perfect, right? Like the we launched it on August 1st to all our existing clients. So, you know, not that long ago. ⁓ And we're learning about bugs that we weren't aware existed as we're testing it. Jason Hull (05:59) Yeah. Yeah. Right. Yeah. Steve Trang ObjectionProof.ai (06:06) because that's how new this is, right? So we're still iterating and getting better all the time. Jason Hull (06:10) Yeah, got it. OK, cool. Well, that's that's the future. I mean, the amazing thing is. I just signed up for an AI tool like this last weekend and they had this chat bot on the home page that you click talk and it's like a voice, it talks to you and it can hear you talk and it was in the voice of one of the principals of the company. And it was like really good. I don't know if they use 11 labs to do the voice or whatever. Steve Trang ObjectionProof.ai (06:29) Yeah. Right. Mm-hmm. It's probably 11 labs, so that would be my guess. Jason Hull (06:40) But yeah, it was like his voice and I could ask it anything. I was asking like, it do AI, like can it do API integrations with HubSpot and how would it connect to this? And it was like giving me, yeah, you could do this and this is how it would work and this way. And I was like, there was no question I could ask it, it didn't know. And it knew everything about the tool. I could ask all sorts of questions about its capabilities and it's like, nope, we don't have that functionality but you could do it this way. And I was like, I was like. Steve Trang ObjectionProof.ai (06:53) All right. Jason Hull (07:07) I felt like it knew more than any salesperson at their company I could have talked to. Steve Trang ObjectionProof.ai (07:12) Oh, 100%. Yeah. Jason Hull (07:14) And so I was really blown away. was like, I I spend hours asking questions because they had, it was like, you have to pay for the year for this tool, right? So I was like, I'm not going to pay for the year for a tool. If I don't know, like I can't trial it or anything. So I was like, I'm asking every question and because it could answer every question I could throw at it with ease. I got all my answers asked and nobody there had to spend any human labor time to talk to me. And I signed up. Steve Trang ObjectionProof.ai (07:22) Yeah. ⁓ Jason Hull (07:42) It was pretty wild. And I'm like, wait a second, could I do this? Can my clients do this? Yeah. But yeah. Steve Trang ObjectionProof.ai (07:48) ⁓ You can answer all the questions. That's not a sales thing, right? Because we have a philosophy that sales is an emotional process, not logical process. So it can answer all the questions. It can remove a lot of the obstacles. But someone still needs to either sell a story or a dream. Or our philosophy is can we ask Jason enough questions. Jason Hull (07:55) Yes. Steve Trang ObjectionProof.ai (08:09) where Jason can formulate his own dream and decide to purchase himself. Because the thing we talk about is we don't sell. We get prospects to sell themselves. And so the one thing that AI cannot do just yet is to get you to sell yourself so that you're willing to sign a contract or pull out a credit card. The thing about entrepreneurs, business owners, and salespeople, the reason why we're such great buyers is because we tell ourselves great stories. Jason Hull (08:18) Yes, totally true. Yeah. Steve Trang ObjectionProof.ai (08:34) The general public is not as good at telling ourselves as great as stories. And so they don't need someone to facilitate that conversation to get them to pull the trigger. Jason Hull (08:42) you Yeah, I've really followed Jeremy Miner's kind of new model of selling sort of formula is NEPQ stuff. And because I noticed sales was getting harder and harder, like people didn't trust. And we're like in this post trust era, nobody trusts anything anymore. so, you know, everything's fake. Like is everybody's perception, especially since the pandemic, everybody got a little bit burned, you know, in the last several years. We're like, everybody's trying to trick us like Steve Trang ObjectionProof.ai (08:48) Mm-hmm. Yeah. Yes. Exactly. Mm-hmm. Everyone has an agenda. Yeah. Jason Hull (09:10) And nobody has our best interests at heart. Everybody has an agenda. And I'm actually working on a book right now called the Golden Bridge Formula, which is my philosophy in selling, which is basically if you can showcase how, if I am purely selfish and I'm achieving what I want out of life, I can show how it benefits you, my prospect. And so everybody can trust our motives. If the default assumption in sales is that your motive is to get their money. Steve Trang ObjectionProof.ai (09:19) All right. are mutually aligned. Jason Hull (09:34) which is a really crappy sort of motive, right? But I have something I want more than money, right? Which relates to my purpose in life. And so we teach our clients how to build that golden bridge and how to do that. So I think it'll be really interesting to see when people start to build. I think that's the thing is it would take some real intelligence from, you know, a human that understands empathy and understands this. question-based selling in order to build out AI bots that can do it. Well, I don't know, but we'll see. Steve Trang ObjectionProof.ai (10:04) I would estimate we're probably about 12 months out because we can do it pretty well right now, but we can't do it well with latency and enough information. So like when we're scheduling appointments, like the reason is not to schedule an appointment. There's only a handful of objections, right? But when we're doing real estate, Jason Hull (10:14) Yeah. Mm-hmm. Steve Trang ObjectionProof.ai (10:24) there's a lot more questions that need to be answered. And also there's all sorts of different creative ways we can solve the problem, right? Like, you know, the traditional buying land creatively is like, all right, Jason, look, you can pick price, you can pick timeframe, you can pick payments, but you can't pick all three, right? We're not quite there yet, because the dimensions of how you can negotiate a real estate transaction. Jason Hull (10:40) Yeah. Steve Trang ObjectionProof.ai (10:47) It's substantial, right? It could be like, what's most important to them? Is it the depreciation? Is it the tax consequences? Is it the appreciation? Is it the cashflow? Is it I need to hide my taxes, right? Like what is your agenda? And so like AI doesn't have all the information today. Jason Hull (11:02) Hmm. Steve Trang ObjectionProof.ai (11:04) But I imagine 12 months from now, we can have enough data, can have AI figure all that out. Jason Hull (11:10) Yeah, I would think so. okay. Well, tell us about objection proof. Like what is it? Steve Trang ObjectionProof.ai (11:17) Okay. So, before we get into that, I've been a sales trainer for more than six years now. So we've been coaching the top, house buyers across the country. You know, I'm in Collector Genius, I'm in boardroom and family mastermind. And so like, I work with the biggest and best operators across the country. And as I was looking at it, we've trained hundreds of sales teams and we've trained thousands of salespeople. And so when we talk about our AI tool, it's really just leveling up what already existed. Jason Hull (11:29) Mm-hmm. Steve Trang ObjectionProof.ai (11:45) And so earlier this year, we had three different individuals. We Stephanie Biders, the left main, Brad Chandler with Express Home Buyers, and then Casey Ryan, another really successful wholesaler in Vegas. All three of them, in a course of days, pulled me aside and said, hey, Steve, can you create an AI tool that does this? Hey, Steve, can you create an AI tool that does that? And the things they were asking for was an AI tool that can do automatic call reviews. Right, because there's nothing more frustrating as a business owner than to sit down and listen to call reviews, right? I'd rather cold call than listen to a call review. And so, ⁓ so can you automate the call reviews? Especially if it's bad calls, yes. Right, and so can we automate call reviews? all right, so I set out to figure out how to do that. The other problem was like, how do I know my new salesperson is now ready to take leads I'm paying for? Jason Hull (12:20) Right. Right, especially if it's mad calls. Steve Trang ObjectionProof.ai (12:43) You hire a salesperson, you onboard and you train them. When are they actually ready for leads that you're spending three, $400 for? Okay, so let's create a roleplay bot that can measure the quality. And then the last thing is how can we have our salespeople train every day on your ideal sales process? So again, the same idea with a roleplay bot is that you can call it every single day and train on it. So we created that. Jason Hull (12:44) Right. Steve Trang ObjectionProof.ai (13:12) earlier this year and that's been growing like gangbusters. Right. And then the thing again, we just launched this past week or week and a half now is an AI lead manager, which takes it from like someone that fills out an inquiry on the web form to calling them within seconds, right? To talk to them, to schedule an appointment. And the great thing about AI is that it has zero call reluctance. And I can tell you in my own personal experience as the one that created this tool. Jason Hull (13:30) Yeah. Yes. Steve Trang ObjectionProof.ai (13:40) When I built it out, I forgot to iterate, like this is super nerdy stuff, right? But like, hey, call three times and stop, right? But I didn't get the counter right, so it always started zero every time I went through the loop. It called me 15 times in a row before I figured out how to shut it off, right? So it's got zero call reluctance. Oh yeah, if you said it, it'll call you 100 times a row, 1,000 times a row, no fear. Jason Hull (14:01) It's very persistent, yeah. Well, you know, that's super interesting because I saw a video recently from Alex Hermosy and I've worked with him. I've been in masterminds with him and he said that he, one of his partner companies that he invests in, they had a 400 % increase in their close rate just by hiring one person to call every new lead within 60 seconds of the lead coming in. 400 % increase in deals close. And I'm like, Steve Trang ObjectionProof.ai (14:26) Mm-hm. Yeah. Right. Jason Hull (14:31) That speed to lead is a significant thing. So I've been thinking about the same exact thing. I'm like, can connect Sinflow to HubSpot or can I do something to get some sort of phone agent to like call a new lead instantly? Because it's really difficult to get my team to do that. They might be in the middle of something. They might be making calls right then, you know? And so, yeah, 60 seconds. Steve Trang ObjectionProof.ai (14:46) They're humans. They can be at a sales appointment, they can be in the bathroom, they can be in the car driving back from an appointment. Yeah, exactly. Jason Hull (14:55) It can be late at night, like when the lead comes in, you know, and I don't know, maybe somebody's filling out a lead form at one in the morning. I don't know if they'd answer the phone, but like call them and text them an email and maybe something happens. don't know. Steve Trang ObjectionProof.ai (15:08) Exactly. Yeah, so that's the problem we seek to solve and I would say we did a pretty good job of it. Jason Hull (15:14) Nice. Okay. Very cool. So yeah, super cool. So mean, this is the future and you know, I'm sure now because AI allows us to innovate with AI even faster, like it's, it's snowballing. Like it's just speeding up rapidly. It's like, now you can go to your AI and say, Hey, I want to figure out how to do this, solve this problem. And it's like, here's a bunch of ideas, which like Steve Trang ObjectionProof.ai (15:25) Mm-hmm. Yes. Mm-hmm. Right. Jason Hull (15:38) Evaluate these ideas which ones are the best ideas and it's like this one will give you the the biggest return, right? Yeah, so it's pretty wild. So I think I did in working on my book over the weekend in a day. I probably did what would have taken 90 days of research in it like It just months of research like Steve Trang ObjectionProof.ai (15:57) Mm-hmm. Yeah. Yeah, the time compression is just absolutely outrageous. The amount of time AI can save you is just off the charts. I built out the tool. Now there's Ian Ross from an organization. He's the AI Whisperer. He's been training the AI boss for two years now. But I built everything around it. And if I were to try to do everything I did without AI, three years maybe to get it done, right? to learn React and SuperBase and all this other stuff, right? To learn how to compress audio files and automatically. And it took me months to get a product. We have, we're looking at, have 130 clients now using our tool. And it's something that started less than six months ago. So yeah, AI is showing you how to use AI. Jason Hull (16:43) Wow. Yeah. Yeah, I mean, it's scratching a super strong niche. Like if you go on Google Trends and put in AI and it like, just watch, it's like nothing and then it's just going crazy and it's surpassing everything right now. So let me share a quick word from our sponsor real quick for this episode. So our sponsor is Cover Pest. Cover Pest is the easy and seamless way to add on demand pest control for your resident benefit package. Residents love the simplicity of submitting a service request and how affordable it is compared to traditional pest control options. Investors love knowing that their property is kept pest free and property managers love getting their time back and making more revenue per door. Simply put, Cover Pest is the easiest way to handle pest control issues at all of your properties. To learn more and to get special DoorGrow pricing, go to the website coverpest.com slash door grow. All right, so Steve, let's get back into talking about AI. you know, you're focused on the sales side of things. What do you see as the future of what's gonna be happening with sales and what are your team working on developing next? Steve Trang ObjectionProof.ai (17:57) I mean, the things we're working on next is just getting to the actual sales conversation where, you know, for someone that needs to their house for cash, right, which is our core audience, is how do we get it from beginning of a web form all the way into an actual transaction to actually get assigned a contract? That is going to be the next step. I think we can incorporate transaction management into it. Right? The goal here is to get to a point where you basically have a handful of salespeople. One person that can handle the acquisitions, the buying of the houses. One person can handle the dispositions. And one person still to really talk to homeowners as scheduled appointments because the reality is AI doesn't replace everybody. AI just makes everybody better. As matter of fact, in half an hour from now, we're actually doing a training internally where our guy Ian, our AI whisperer, is going to be teaching everyone in our organization prompt engineering. And the reason why that is, is that everyone needs to be using AI. Because if you're not, the amount of productivity everyone in organization, since we started using AI, is at least three times better, at least, if not more. And so every person that's not using AI is expensive now, because their amount of productivity is less than a third of what the other guy who is using AI. Jason Hull (18:59) Right. Right. So you could easily 3x the output if you just understand how you can leverage AI in some clever use cases. Steve Trang ObjectionProof.ai (19:18) Exactly. Right. So if you look at that and then the reality is if I can get it down to just the best salespeople in my organization and AI everything else, everyone else that's not using it, their marketing costs, their overhead and everything else is just going to be more than mine to do the same amount of work, which in a very short period of time isn't that big a deal. But if I can reduce my overhead by 10 % compared to you and we're running the same business model. Next month I have 10 % more to spend on marketing. And the month after that. And month after that. And my sales is only gonna grow. So we're gonna see a time where those that aren't on board are gonna find themselves unable to compete just because of margins alone. We had a, there's a colleague of mine, someone I look up to, I respect a lot. And we had a conversation where she let four people, she let go of four people earlier this year. Jason Hull (19:50) Right. Yeah. And it compounds. Right. to compete, totally. Steve Trang ObjectionProof.ai (20:13) Each person, six figure salary. So, she had to let go four people. And the reason why was that AI can do their job, right? Jason Hull (20:24) Yeah, I six figure salary is saving like what half a million? Yeah. Steve Trang ObjectionProof.ai (20:27) almost half a mil, right? And she's like, and it sucks because she cares about these people. They've been with her as she built out the company, right? But right now her competition is some kid who lives at home with no expenses. She can't compete with that kid if she has all this expense on her payroll. It sucks. So everyone in our company is going to have to learn how to use AI to do their job more effectively, more efficiently. And so that's, so I would say on top of Jason Hull (20:31) Yeah. Steve Trang ObjectionProof.ai (20:54) the sales part is that everyone, everyone is getting looked at. There's a person in organization, I'm like, how are you getting so much done? Because she has stepped up and picked up three other people's in the last year. She picked up three other people's jobs. And then I talked to her last week, like, what are you doing? And she just showed me her chat GPT that's always open. That's it. She's just picking up other people's jobs because she's able to do it all day. Excelled at using it and I think that's just that's just the future and this is not nothing new that people haven't heard before Really? What I would say is there should be a wake-up call if you're not listening as a matter of fact I had a really uncomfortable conversation last week Because I train acquisition managers, which is sales disposition managers, which is moving the properties Lead managers we were booking the appointments and then sales managers right how to manage sells people get the most out of them the lead manager call I was like, hey look how many of you guys are paying attention to what I'm saying on social media? And like maybe 10%, 12 % raise their hands. I was like, okay, if you're not paying attention on what on social media, then this needs to be your wake up call. I have created an AA tool that is directly threatening your job. I am training you and I'm also creating a tool that might compete against you, that will probably compete against you. And so the reality is, Jason Hull (22:08) or real life. Steve Trang ObjectionProof.ai (22:13) A, it's awesome you're on this call, because you're training becoming one of the better ones across the country. And you have to have this mindset that I'm going to be irreplaceable. So you have to be the best, because this is what you're competing against. So I'm not here to say your job is at stake, but you should operate as if it is, because if you're not, you're going to get replaced. That was an uncomfortable conversation. Jason Hull (22:30) Yeah, it was at least a year ago when AI was starting to just sort of peak, you know, come up on everybody's radar. I gave my team, heard of, saw Alex Hormozi like give his team the task of like trying to replace themselves with AI. And so I said that to my team and several were so offended. They're like, you trying to replace us? I'm like, but that's reality. So I was like, try it. And I got some like. of weak responses because they weren't really focused on it. But now I think everybody can see like this is coming and nobody thought that the most expensive jobs would be the first thing to be going. Lawyers, like doctors, like a lot of this a lot of the data, the research, the stuff that takes a lot of knowledge. It's hard to beat something that can pull in everything, you know, and and then really all these specialists that are so specialized in things, they're Steve Trang ObjectionProof.ai (23:05) No, no one saw that coming. Jason Hull (23:23) you know, AI is probably going to eat their lunch and then, you know, and then like really high level copywriting jobs, high level graphic design work, like all of this also. And so it really is becoming a future in which those that are the most creative in thought and how to leverage AI, the creators, and they're going to be AI creators that can leverage AI and know what tools. are available and they're staying up on that. Those are going to be the ones that are the most valuable team members because they have access to infinite knowledge. Knowledge is no longer a super valuable resource. It's, and you can just get it. We've got the internet, there's tons of it out there, but the people that can figure out how do I isolate what knowledge is needed right now? How do I leverage AI to like figure it out? How do I, you know, then feed it into some sort of agentic system or create some sort of agent or some sort of chat or prompt or rule to like, Steve Trang ObjectionProof.ai (24:00) Mm-hmm. Jason Hull (24:19) you know, get the output that I need. These are the people that are going to, you know, be leading the way. And so it's really interesting. Steve Trang ObjectionProof.ai (24:27) Yeah, the creators. I've been looking at it. we've been using Working Genius internally as well as for hiring. So if you guys that are listening aren't familiar with it, it's created by Patrick Lancioni who wrote like, what is it? ⁓ Amazing books. was, shoot. Anyway, Patrick Lancioni is an amazing, amazing author, wrote some amazing books. Jason Hull (24:41) He's written a bunch of good books. That's that from right here. I've got, where are they? Let's see. Oh, he wrote The Motive, Getting Naked, The Ideal Team Player, Five Dysfunctions of a Team, Death by Meeting. Yeah, he's got some great books. Steve Trang ObjectionProof.ai (24:50) The advantage is one of them, but there's like... by this function as a team, yeah. Yeah, FIDAS function seems huge, huge one, right? So he wrote working genius. And working genius breaks down to six letters, right? Widget, which is coincidental, I suppose. So what it stands for is wondering, inventor, galvanizer, discerning, enabler, and tenacity. And so most people are two of them as an energy. It gives you energy, two of them are like it drains you, right? So like I don't like doing work. So T and E is just that for me, right? But I do like to invent and I like to discern. And then Ian likes to invent and likes to galvanize. But the key here is we're both inventors according to Working Genius. And I think right now in this world with AI, it's going to be the people that have the W, the wondering, the inventiveness. I think those are the two they're going to do the most. Jason Hull (25:30) you Steve Trang ObjectionProof.ai (25:49) the most well in this new world because we can automate a lot of other things. We can automate the mundane tasks. That's what the agents are for. So it'll be interesting. AI can discern to some degree. It can't galvanize. So we still need someone to lead the charge and get everyone to storm the. Jason Hull (26:00) Mm. Thank Steve Trang ObjectionProof.ai (26:13) stormed enemy territory. But yeah, I think to your point, the creators, I look at it as everyone that's got the wondering and inventiveness is gonna do really well on this new AI world. Jason Hull (26:25) Okay, yeah. Those things sound fun to me. That sounds like way more fun to be spending my time on doing those kind of things than most anything else you do in business. And I love that you said, you know, figuring out which things are kind of your, give you energy or take away your energy. So one of the things we have our clients do is we give them a time study that we've created that. Steve Trang ObjectionProof.ai (26:32) Yeah. Mm-hmm. Jason Hull (26:49) They do a time study for like two weeks and they track which things are plus signs or which things are minus signs. Just to figure out, because the easiest way I can get them towards more output or towards more joy or more fulfillment in their business or more freedom or offloading the right stuff is just to figure out which things are their minus signs and which things are tactical so we can get those off their plates so they're focused more on the strategic things and the plus signs, which usually are connected. So for entrepreneurs, yeah. Steve Trang ObjectionProof.ai (26:54) Huge. Mm-hmm. Jason Hull (27:17) And so, yeah, I think that's going to be the powerful thing is that if people can become conscious of the things that are draining them, then you can just ask the question. You can go ask AI the question, how do I get rid of this? How do get this off my plate? Give me some really good ideas. Yeah. And so we've got this magical thing that it's like we've got the magic genie of answers that can just give us any answer to anything at any time. But you have to ask good questions. Steve Trang ObjectionProof.ai (27:30) All right. It really is that simple these days. You have to ask good questions, and then the thing that you have to make sure, and I don't know how to do this, is to make sure you don't give up your critical thinking abilities. I think that that muscle is going to atrophy pretty fast in this new world. The ability to actually ask good questions and then filter, is that actually a good answer? Does that make sense? Or are we just accepting the answers? Because you can see, if you just accept things, if you just accept data without questioning it, Jason Hull (27:56) Mm. Yeah, it'd be pretty destructive. Steve Trang ObjectionProof.ai (28:08) you're going to atrophy pretty fast, I think, of your critical thinking skills. Jason Hull (28:11) Yeah. And that's where you hear the horror stories of AI, like people killing themselves because AI told them to, know, stuff like this, where they're just like, they think AI is like, becomes some sort of superpower when it's really just reflecting them. Yeah. It's just reflecting them and their, you know, psychoses, I guess. So I think, yeah, you know, I've noticed that, yeah, sometimes chat GPT, for example, can be very agreeable. Steve Trang ObjectionProof.ai (28:17) Yeah. It's not all knowing all powerful, it just appears that way. Yeah, sad. Jason Hull (28:36) It's like, that's brilliant. You're the best. Like it's giving you compliments. like, yeah. You know, but the reality is, yeah, you have to ask it to challenge you. And you have to like say, what are the flaws in this or what evaluate or, and so I'll have the one AI tool evaluate what another AI tool gives me. I'll say, which of these ideas should I actually do to my offer document or what should I change or what should I improve and which things are not a good idea? And it rates them for me. Like Claude will be like, this is like, these are the ones you should do. These ones maybe, and these ones definitely don't. I would recommend these. And I'm like, cool, do that. Right? And so, yeah. And so I think we have to, we have to have a brain that's creative enough to see the potential problems and to ask the right questions and to challenge things. because yeah, otherwise you may just be led down a rabbit hole of your own self-reflection, that's a blind spot. Steve Trang ObjectionProof.ai (29:37) Mm-hmm. It's the same dangers we see with TikTok. It just sends you down the wrong rabbit holes. Jason Hull (29:43) Right. Because the algorithm is just giving you more of what you look at. you're like, man, I'm really, it's like, you know, that prurient interest where you just can't stop looking at the car crashes that are driving, you know, driving by. then the algorithm's like, cool, they want to see more car crashes. And you're like, wait, why is this awful? Yeah. So yeah, that's, that's, that's the difference between AI and real life. so, you talk about creating a self-managing sales team. What the self-managing sales team because having managing a sales team is pain in the ass. Steve Trang ObjectionProof.ai (30:16) Yeah, so the self-managing sales team, we're using AI to power it. So it still requires a person to actually care about the other salespeople, right? So the big thing is like, what are you meeting with them? Are you finding out what's important to them? What is their big, hairy, audacious goal, right? So that's the first and foremost. We've got to figure out what their big, hairy, audacious goals are. Then we've got to quantify it. How much money do you actually need to make to accomplish that, right? And then we reverse the math, which isn't new, but Jason Hull (30:17) They can't. Mm-hmm. Steve Trang ObjectionProof.ai (30:46) The newer wrinkle here is like we got to tie it to the big hair audacious goal. And then we'd look at, right, how many transactions do you need to close? Okay. And then if we need to close as many transactions in the year, then in real estate, how many contracts do we need to go under in order to have that many closings? Right? Because unfortunately it's not a one-to-one. So then how many contracts we have, then how many appointments do we need to run per week to hit that many? Jason Hull (30:54) Hmm. Steve Trang ObjectionProof.ai (31:15) closings per month. And then we work into how many conversations do we need to have per week to have that many appointments per week. And then in order to have, then we figure out how many conversations we need to have per day. And we back it all the way up, right? And then. Jason Hull (31:30) So conversations to appointments to contracts to transactions to hit the B-Hack. Okay, right. Steve Trang ObjectionProof.ai (31:36) Yeah, yes. It has to work that way. And the sales manager or business owner needs to care about their people to actually care about those goals. Because if you don't care about those goals alongside of them, none of this matters. You got to care about your salespeople, But once they care about our salespeople, now we can use AI to track and hold them accountable to their metrics. And so one of the things that we have is if anyone's off, we can report this. And you can do this with VA's and systems and this and that. The things that we've added recently with AI is that in our organization, after every single sales call, AI does a call review. And after it does a call review, it pushes it into Google Chat. So we use Google Chat, you can use Slack, you can use Teams, but we use Google Chat. It pushes into Google Chat where all the salespeople are in. And so it says, hey, Steve on this call got a 51 out of 100. Everyone can see it. There's no hiding. Yeah, and so then after it gives me that review, it gives me the score, it gives me all the reasons why, I need to, as a salesperson, go in there and comment on it. I agree with this, I disagree with this, here's my takeaway from it, here's what I'm gonna work on. So, that's a super tight feedback loop. Now, instead of a call review that happens maybe once a week, or maybe once a month, or never, Jason Hull (32:33) Yeah, Right. Yeah. Steve Trang ObjectionProof.ai (32:58) our sales guys are being coached in the moment where they're at in real time. Right? So they're self-managed because they have to go and respond to it. And here's the other thing too, like marketing has always been, or marketing should be accountable. you run your business right, we should know, hey, we spent our X dollars on this. How many leads did we get? How many contracts did we get? What was the revenue that came from this lead source for this marketing channel? What is the return on investment or return on ad spend? Jason Hull (33:03) Yeah, that's great. Steve Trang ObjectionProof.ai (33:25) We can be pretty good with marketing if we care. Accounting, it's really easy to tell when accounting is screwed up. It didn't zero out. Pretty easy to, you know, black and white accounting. Sales has always been leads went in and there's this black box and then contracts came out. We've eliminated that black box, right? Everyone's accountable to everyone else. So if you're in there, Jason Hull (33:50) Yeah. Steve Trang ObjectionProof.ai (33:51) And you can see, like you're putting up 50s over and over again out of 100, either you're going to self-select out or you're going to get better. But there's nowhere safe to hide in our sales company anymore. And that's how we created a self-managing sales team. Everyone can hold everyone else accountable. Jason can call Steve out, Steve can call Jason out. Right? So that's how we've had that. And then on top of that, our AI tool also has trends. So we can say like, hey, in the last seven days, here's where Jason's really struggling. Coach him on this. Or in the last 30 days, right? So we have one guy. His struggle consistently is isolating the real objection. That's one of our guys. The other guy, his challenge consistently is not letting a difficult statement just sit there and just ruminate for like five seconds. We'll all agree, yeah, we gotta let it sit there. So those are two different cells, guys, we have two different challenges, but I know that because Jason Hull (34:36) Right, he jumps in and has to solve it too quick. Right. Steve Trang ObjectionProof.ai (34:47) every single call is being reviewed. And that's how we build our self-managed Excel team. Jason Hull (34:51) Wow, yeah, it's really cool. I love the idea of, normally in the past, historically, I wasn't really a big fan of BHAGs, like big hairy audacious goals, because it was unrealistic, I thought. But I recently was in Mexico and I was hanging out with Ben Hardy. And he wrote this amazing new book called The Science of Scaling. And he talks about the importance of having impossible goals. And unless the goal is impossible, because he says if a goal is realistic, Steve Trang ObjectionProof.ai (35:13) Mm-hmm. Jason Hull (35:17) then that means basically you're operating on your current limited level of thinking and your brain has nothing to work on. And as good as AI is, our brain really is like a quantum computer. It's like this masterful supercomputer that can create whole worlds. Our unconscious mind can do amazing things in the background. But unless we give our brain impossible goals to achieve, our brain doesn't even work to formulate new paths or new ways of thinking. It gets us out of our current prison of thinking. And so Steve Trang ObjectionProof.ai (35:24) Nothing to strive for. Jason Hull (35:45) This is where I think having really big impossible goals gives you a completely different path than a linear realistic goal. so, you know, I think what I've noticed with AI, and you can test this with AI, like just say, if I want to get from zero to a thousand Instagram followers in a year, what would be my path? And it's gonna give you a pretty predictable linear path. But if you say, how do I get to a million followers in a month, for example? super impossible, how could that be possible? You're gonna get a completely different path, right? And so the path, you know, having better goals or unrealistic or impossible goals allows your brain in the background to come up with new ideas. So I came back from Mexico, I was like, how could it close 100 deals in a month instead of 10? It's impossible. How could I do that? And I figured it out. It took me a week and a half, my brain just figured it out. I'm like, I have to... Steve Trang ObjectionProof.ai (36:18) True. Yeah. Jason Hull (36:43) cancel 60 to 70 % of my calls. Anyone like doesn't confirm I have to get them off my plate. I have to have my setters feed them through a different funnel. And so we have a slow lane, middle lane, and I'm fast lane. I would have to, so we re-engineered our entire sales process and I did it in like a day. I did it in a day, maybe two. And I rebuilt everything because I had to create a completely different path in how we were doing it. Cause my current thinking, well, my previous level of thinking realistic in order to get my company to be at X millions of dollars, you know, bigger than it is now. I was like, I'm going to have to hire like, it was a linear path. I'm like, I'm doing X. I'm going to have to hire 10 closers, 30 setters. And like it was, yeah. And I'm going to have to build this team. And I didn't even want to do it because that sounded so uncomfortable. And now we closed just about as many deals last month as we did the month before, but Steve Trang ObjectionProof.ai (37:27) Yeah. Jason Hull (37:39) our sales calls, at least for me, were like a tiny, tiny fraction because we had made the process so much more efficient because without really, you know, impossible goals, we optimize for the wrong things. And I was optimizing for just increasing this linear difficult path instead of looking at how could I eliminate 90 % of the calls and still have the same close rate? That's a completely different path, right? Steve Trang ObjectionProof.ai (37:45) Yeah. Yeah, well, I think you're asking your previous questions with the brand you had, right? And so we need to ask different questions with a different, with, yeah. Jason Hull (38:12) length, which was a brain that was focused on reality. And reality kept me stuck in the same place for years. And so now I see a path where we can get much larger, much quicker, but it's because I changed my brain's focus into the playground of impossible goals instead of looking at realistic goals, which usually are just a punishment tool that we measure ourselves by. Steve Trang ObjectionProof.ai (38:34) And it's uninspiring. We're not getting out of bed for realistic goals. And also, in sales, like, We get punched in the mouth all day every day. Why would you not want to build your dream life? If we're going to do the difficult things, it should be incredibly rewarding. Jason Hull (38:44) Ahem. Yeah. Yeah, we get a lot of people coming into the property management industry from the real estate industry, because they're tired of the hunt and chase of deals and getting punched in the mouth. They're like, how do I build a residual income subscription model business that scales and grows, that's systemizable and do that. But a lot of our clients have a brokerage and they have property management, like most of them. They do both. But the And once the property management business is healthy, it feeds them plenty of real estate deals because investors are always doing deals. Steve Trang ObjectionProof.ai (39:23) Right. Yeah. Jason Hull (39:24) So anyway, I know, Steve, maybe we should hang out later and come up with some cool ideas together. But yeah, this is really fun stuff to chat about. you know, this probably we could talk about AI probably all day. It's like a big focus of mine right now as well. I'm just super geeking out on it. What, you know, what maybe Steve Trang ObjectionProof.ai (39:30) Absolutely, I'm game for it. Yeah, I bet. Jason Hull (39:47) Big takeaway, would you like everybody to get from listening to this podcast episode and then how could people, who are you looking for to connect with objection proof? And, cause I'm sure some of my audience are your audience as well. And, and how can they get in touch with you? Steve Trang ObjectionProof.ai (40:03) Yeah, so I think the big takeaway, I mean, we already beaten it quite a bit, but I just want to really emphasize, this is a pivotal moment in time. This is like the dot com era, right? This is like when things started getting online. There are going be a handful of people that are going to make a stupid amount of money in this period of time. And so the same question I always ask is, why not you? Right? Jason Hull (40:25) Yeah. Steve Trang ObjectionProof.ai (40:26) So like if you're afraid just start because the reality is like AI will coach you on how to use AI. So just start. I'll say that and then you know the if someone wants to check out what we do I have a URL objectionproof.ai you can upload any sales call through text. It's gonna be a text file. It can be transcription. It can be WAV, M4A, MP3, whatever you can upload it. There's no charge you can use as many times you want. My team hates when I say that but You upload it for free and it will evaluate your sales call, will email you the results. That's a free tool we have. Also, if anyone wanted to role play with our boss, you can text roleplay, that's one word, to the phone number 33777. And if anyone wants to check out our lead manager, you can text AI space caller, AI caller, to the same number 33777. Again, both of those are free. We're not charging anything for those. It really is just a demonstration. All three are real demonstration of our actual product in action. And then we give that for free. Now you are going to have to talk to someone on my team. But you'll hear what our salespeople sound like as well. Or you can just ignore it. Either way is fine. But if nothing else, just check it out because you can see the direction we're heading. look, I've heard people say this over and over again. I always kind of like roll my eyes when they say it. But it's still true. Jason Hull (41:34) Yeah. Steve Trang ObjectionProof.ai (41:47) The version of AI today is the worst version you'll ever deal with. Because it's only getting better. Jason Hull (41:51) Yeah. Yeah, and it's crazy. It's really insane how quick things are changing. It's just speeding up faster and faster. So, all right, well, Steve, great having you on the show. Appreciate you hanging out with me. Those of you watching, if you are a property management business owner, you've ever felt stuck or stagnant, you want to take your property management business to the next level, reach out to us at doorgrow.com. We can help. Also join our free Facebook community just for property management business owners at doorgrowclub.com. And if you found this even a little bit helpful, don't forget to subscribe and leave us a review. We'd really appreciate it. And until next time, remember the slowest path to growth is to do it alone. So let's grow together and guess with AI. Bye everyone.
Welcome to the ‘Crack The MBA' show. My name is Nupur Gupta, and I am your host. Our guest today is Meghna Sreenivasan who graduated with an MBA degree from Wharton in 2020. Meghna holds a BTech and MTech degree in Electrical Engineering from IIT Bombay. Post college, Meghna worked as a consultant with Bain & Company for three years and as a product manager with Bajaj Finserv for a year. At Wharton, Meghna served as VP, Education – Wharton Fintech Club, and VP, Community – India Club. Meghna has been working with Google as a product manager in the four years since she graduated. Meghna builds great software experiences for people – most recently as a product manager at Google on Google Chat and Search. Meghna is a crossword nerd and loves walks with her daughter. 00:00:00 Episode Highlights00:01:04 Introduction00:01:53 Fun Fact00:02:33 Childhood & Influences00:07:39 Experience with CTM00:11:29 MBA Admissions Process00:16:21 Teamwork & Leadership Anecdotes00:18:25 Wharton Team-Based Discussion00:24:34 Why Wharton00:27:58 Experience Living in Philadelphia00:31:33 Wharton: Semester in San Francisco00:41:16 Wharton: Fintech Club00:43:59 Wharton: India Club00:44:59 Wharton: Tech Club00:46:35 Recruiting Process for Big Tech00:52:07 Product Management Interview Process01:00:21 Thriving in Big Tech01:04:09 Post-MBA Life in San Francisco01:07:39 Advice for Incoming MBA Students Thank you for watching! — Nupur Gupta is the founder of Crack The MBA (https://crackthemba.com), India's leading MBA admissions consulting firm. Every year, Crack The MBA's clients attend ivy league, M7 and other top MBA programs globally. Nupur is a graduate of the full-time MBA program at The Wharton School. She has been recognized by Economic Times among the 'MostPromising Women Leaders', by Business Insider among the 'World's Leading Admissions Consultants', along with other honors. Nupur served two terms as president and two terms on the board of the Association of International Graduate Admissions Consultants (AIGAC) - the primary industry association in MBA admissions. Follow Nupur and ‘Crack The MBA' on our social media platforms for more updates: https://www.linkedin.com/in/nupurgupt/https://www.facebook.com/CrackTheMBA/https://www.instagram.com/crackthemba/ Disclaimer: The opinions shared by guests in this video in no way, shape or form represent advisory provided by Crack The MBA. Each candidate's circumstances may vary, and our advice is always provided specifically based on an applicant's specific profile.
Guest: Emilie Choi, president & COO of CoinbaseAfter the collapse of FTX in 2022, “the whole industry was tarnished,” recalls Coinbase COO Emilie Choi. “Politicians came out criticizing crypto, saying it was a fraud.”But unlike FTX, Coinbase was a public company in the U.S. So when the SEC served it a Wells notice, announcing its intent to charge the company with violating securities laws, the executive team took an unusual step: They went on the offensive, publicly calling BS on the agency.“Well-regarded CEOs from TradFi, they were like, ‘You don't do that,'” Emilie says. “'You don't antagonize your regulator.' ... It was a combination of chutzpah and maybe desperation that we were like, ‘We have to go tell our story, because if we don't, nobody else will.'”Chapters: (01:14) - Working with founder CEOs (04:12) - Mission first (07:16) - Reviewing candidates (09:48) - Unusual hiring (11:22) - Crypto after FTX (16:29) - Operation Choke Point 2.0 (19:19) - Grin and bear it (21:24) - Channeling negativity (24:21) - Going to war with the SEC (26:20) - Donald Trump and Gary Gensler (28:38) - Was it worth it? (31:19) - Shipping challenges (34:03) - OKRs and personal goals (36:41) - Brian Armstrong and structure (40:56) - The COO guidebook (43:30) - Removing bureaucracy (46:50) - Investing in crypto (49:41) - After Coinbase (53:03) - Constantly on (54:53) - Favorite interview questions (56:28) - Who Coinbase is hiring (58:28) - Standing for something Mentioned in this episode: Google Chat, executive coaches, Mark Zuckerberg, LinkedIn, Jeff Weiner, speed reading, Warner Bros., Elizabeth Warren, Sam Bankman-Fried, Wells notices, Paul Grewal, Chris Lehane, Airbnb, OpenAI, FOIA requests, Balaji Srinivasan, Dan Romero, Kevin Scott, Microsoft, Patrick McHenry, Ritchie Torres, Fairshake PAC, A16z, Ripple, Stand With Crypto, Dogecoin, Robinhood, Charles Schwab, JPMorgan Chase, Goldman Sachs, Paul Ryan, Faryar Shirzad, Kara Calvert, Elon Musk, Earn.com, Ben Horowitz, Bain Capital Ventures, Claire Hughes Johnson and Scaling People, Directly Responsible Individuals, Fidelity, BlackRock, Yahoo!, Stewart Butterfield, Brad Garlinghouse, Alibaba, Flickr, cognitive tests, and Loom.Links:Connect with EmilieTwitterLinkedInConnect with JoubinTwitterLinkedInEmail: grit@kleinerperkins.com Learn more about Kleiner PerkinsThis episode was edited by Eric Johnson from LightningPod.fm
We just got our hand slapped for doing something with our email. You'll find out what we did and why it's about to get so much worse next.
Amazon is being sued over slow deliveries to lower-incomer areas. What is the Oxford University's 2024 word of the year? Canada's antitrust watchdog is suing Google over alleged anti-competitive conduct in advertising. And Leo tries not to spend too long on the Google Changelog items. 'Hawk tuah' girl Haliey Welch launches crypto memecoin—but insists it's not a cash grab. Amazon sued over slow deliveries to low-income areas. Bluesky COO rejects idea upstart social app is 'left-leaning'. Australia bans social media for everyone under 16. What is Brain rot, the Oxford University 2024 word of the year? Intel stock wavers on CEO Pat Gelsinger's departure. FTC opens Microsoft antitrust investigation that Trump administration must carry on or drop. Canada's antitrust watchdog sues Google alleging anti-competitive conduct in advertising. FTC changes its telemarketing rules to cover growing 'tech support scam' calls. Meta plans to build a $10B subsea cable spanning the world, sources say. U.S. officials urge Americans to use encrypted apps amid cyberattack that exposed live phone calls. No one is talking about ChatGPT anymore. Romans and cultural leaders criticize Airbnb's planned two-night Colosseum experience for up to 32 guests in May 2025, saying it will demean a cultural treasure. Google Chat rolling out audio 'Huddles' powered by Meet. Google Maps app showing incident reports from Waze. Gemini app rolling out 'Make calls and send message without unlocking'. Google Wallet for Wear OS adding corporate badges, campus IDs, and more. Pixel 6-9 now lets you check device temperature after 'Troubleshooting' update. Google's video generator comes to more customers. Google's beefing up Android app security, but not everyone's going to be happy. Google Photos rolling out 'Undo device backup' setting. Mikah's TATOFY for Magic Mouse 2 Grip Can the "Bookazine" save Magazines? Calculator Soup. Hosts: Leo Laporte and Paris Martineau Guest: Mikah Sargent Download or subscribe to This Week in Google at https://twit.tv/shows/this-week-in-google. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit
Amazon is being sued over slow deliveries to lower-incomer areas. What is the Oxford University's 2024 word of the year? Canada's antitrust watchdog is suing Google over alleged anti-competitive conduct in advertising. And Leo tries not to spend too long on the Google Changelog items. 'Hawk tuah' girl Haliey Welch launches crypto memecoin—but insists it's not a cash grab. Amazon sued over slow deliveries to low-income areas. Bluesky COO rejects idea upstart social app is 'left-leaning'. Australia bans social media for everyone under 16. What is Brain rot, the Oxford University 2024 word of the year? Intel stock wavers on CEO Pat Gelsinger's departure. FTC opens Microsoft antitrust investigation that Trump administration must carry on or drop. Canada's antitrust watchdog sues Google alleging anti-competitive conduct in advertising. FTC changes its telemarketing rules to cover growing 'tech support scam' calls. Meta plans to build a $10B subsea cable spanning the world, sources say. U.S. officials urge Americans to use encrypted apps amid cyberattack that exposed live phone calls. No one is talking about ChatGPT anymore. Romans and cultural leaders criticize Airbnb's planned two-night Colosseum experience for up to 32 guests in May 2025, saying it will demean a cultural treasure. Google Chat rolling out audio 'Huddles' powered by Meet. Google Maps app showing incident reports from Waze. Gemini app rolling out 'Make calls and send message without unlocking'. Google Wallet for Wear OS adding corporate badges, campus IDs, and more. Pixel 6-9 now lets you check device temperature after 'Troubleshooting' update. Google's video generator comes to more customers. Google's beefing up Android app security, but not everyone's going to be happy. Google Photos rolling out 'Undo device backup' setting. Mikah's TATOFY for Magic Mouse 2 Grip Can the "Bookazine" save Magazines? Calculator Soup. Hosts: Leo Laporte and Paris Martineau Guest: Mikah Sargent Download or subscribe to This Week in Google at https://twit.tv/shows/this-week-in-google. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit
Amazon is being sued over slow deliveries to lower-incomer areas. What is the Oxford University's 2024 word of the year? Canada's antitrust watchdog is suing Google over alleged anti-competitive conduct in advertising. And Leo tries not to spend too long on the Google Changelog items. 'Hawk tuah' girl Haliey Welch launches crypto memecoin—but insists it's not a cash grab. Amazon sued over slow deliveries to low-income areas. Bluesky COO rejects idea upstart social app is 'left-leaning'. Australia bans social media for everyone under 16. What is Brain rot, the Oxford University 2024 word of the year? Intel stock wavers on CEO Pat Gelsinger's departure. FTC opens Microsoft antitrust investigation that Trump administration must carry on or drop. Canada's antitrust watchdog sues Google alleging anti-competitive conduct in advertising. FTC changes its telemarketing rules to cover growing 'tech support scam' calls. Meta plans to build a $10B subsea cable spanning the world, sources say. U.S. officials urge Americans to use encrypted apps amid cyberattack that exposed live phone calls. No one is talking about ChatGPT anymore. Romans and cultural leaders criticize Airbnb's planned two-night Colosseum experience for up to 32 guests in May 2025, saying it will demean a cultural treasure. Google Chat rolling out audio 'Huddles' powered by Meet. Google Maps app showing incident reports from Waze. Gemini app rolling out 'Make calls and send message without unlocking'. Google Wallet for Wear OS adding corporate badges, campus IDs, and more. Pixel 6-9 now lets you check device temperature after 'Troubleshooting' update. Google's video generator comes to more customers. Google's beefing up Android app security, but not everyone's going to be happy. Google Photos rolling out 'Undo device backup' setting. Mikah's TATOFY for Magic Mouse 2 Grip Can the "Bookazine" save Magazines? Calculator Soup. Hosts: Leo Laporte and Paris Martineau Guest: Mikah Sargent Download or subscribe to This Week in Google at https://twit.tv/shows/this-week-in-google. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit
Amazon is being sued over slow deliveries to lower-incomer areas. What is the Oxford University's 2024 word of the year? Canada's antitrust watchdog is suing Google over alleged anti-competitive conduct in advertising. And Leo tries not to spend too long on the Google Changelog items. 'Hawk tuah' girl Haliey Welch launches crypto memecoin—but insists it's not a cash grab. Amazon sued over slow deliveries to low-income areas. Bluesky COO rejects idea upstart social app is 'left-leaning'. Australia bans social media for everyone under 16. What is Brain rot, the Oxford University 2024 word of the year? Intel stock wavers on CEO Pat Gelsinger's departure. FTC opens Microsoft antitrust investigation that Trump administration must carry on or drop. Canada's antitrust watchdog sues Google alleging anti-competitive conduct in advertising. FTC changes its telemarketing rules to cover growing 'tech support scam' calls. Meta plans to build a $10B subsea cable spanning the world, sources say. U.S. officials urge Americans to use encrypted apps amid cyberattack that exposed live phone calls. No one is talking about ChatGPT anymore. Romans and cultural leaders criticize Airbnb's planned two-night Colosseum experience for up to 32 guests in May 2025, saying it will demean a cultural treasure. Google Chat rolling out audio 'Huddles' powered by Meet. Google Maps app showing incident reports from Waze. Gemini app rolling out 'Make calls and send message without unlocking'. Google Wallet for Wear OS adding corporate badges, campus IDs, and more. Pixel 6-9 now lets you check device temperature after 'Troubleshooting' update. Google's video generator comes to more customers. Google's beefing up Android app security, but not everyone's going to be happy. Google Photos rolling out 'Undo device backup' setting. Mikah's TATOFY for Magic Mouse 2 Grip Can the "Bookazine" save Magazines? Calculator Soup. Hosts: Leo Laporte and Paris Martineau Guest: Mikah Sargent Download or subscribe to This Week in Google at https://twit.tv/shows/this-week-in-google. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit
Amazon is being sued over slow deliveries to lower-incomer areas. What is the Oxford University's 2024 word of the year? Canada's antitrust watchdog is suing Google over alleged anti-competitive conduct in advertising. And Leo tries not to spend too long on the Google Changelog items. 'Hawk tuah' girl Haliey Welch launches crypto memecoin—but insists it's not a cash grab. Amazon sued over slow deliveries to low-income areas. Bluesky COO rejects idea upstart social app is 'left-leaning'. Australia bans social media for everyone under 16. What is Brain rot, the Oxford University 2024 word of the year? Intel stock wavers on CEO Pat Gelsinger's departure. FTC opens Microsoft antitrust investigation that Trump administration must carry on or drop. Canada's antitrust watchdog sues Google alleging anti-competitive conduct in advertising. FTC changes its telemarketing rules to cover growing 'tech support scam' calls. Meta plans to build a $10B subsea cable spanning the world, sources say. U.S. officials urge Americans to use encrypted apps amid cyberattack that exposed live phone calls. No one is talking about ChatGPT anymore. Romans and cultural leaders criticize Airbnb's planned two-night Colosseum experience for up to 32 guests in May 2025, saying it will demean a cultural treasure. Google Chat rolling out audio 'Huddles' powered by Meet. Google Maps app showing incident reports from Waze. Gemini app rolling out 'Make calls and send message without unlocking'. Google Wallet for Wear OS adding corporate badges, campus IDs, and more. Pixel 6-9 now lets you check device temperature after 'Troubleshooting' update. Google's video generator comes to more customers. Google's beefing up Android app security, but not everyone's going to be happy. Google Photos rolling out 'Undo device backup' setting. Mikah's TATOFY for Magic Mouse 2 Grip Can the "Bookazine" save Magazines? Calculator Soup. Hosts: Leo Laporte and Paris Martineau Guest: Mikah Sargent Download or subscribe to This Week in Google at https://twit.tv/shows/this-week-in-google. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit
Amazon is being sued over slow deliveries to lower-incomer areas. What is the Oxford University's 2024 word of the year? Canada's antitrust watchdog is suing Google over alleged anti-competitive conduct in advertising. And Leo tries not to spend too long on the Google Changelog items. 'Hawk tuah' girl Haliey Welch launches crypto memecoin—but insists it's not a cash grab. Amazon sued over slow deliveries to low-income areas. Bluesky COO rejects idea upstart social app is 'left-leaning'. Australia bans social media for everyone under 16. What is Brain rot, the Oxford University 2024 word of the year? Intel stock wavers on CEO Pat Gelsinger's departure. FTC opens Microsoft antitrust investigation that Trump administration must carry on or drop. Canada's antitrust watchdog sues Google alleging anti-competitive conduct in advertising. FTC changes its telemarketing rules to cover growing 'tech support scam' calls. Meta plans to build a $10B subsea cable spanning the world, sources say. U.S. officials urge Americans to use encrypted apps amid cyberattack that exposed live phone calls. No one is talking about ChatGPT anymore. Romans and cultural leaders criticize Airbnb's planned two-night Colosseum experience for up to 32 guests in May 2025, saying it will demean a cultural treasure. Google Chat rolling out audio 'Huddles' powered by Meet. Google Maps app showing incident reports from Waze. Gemini app rolling out 'Make calls and send message without unlocking'. Google Wallet for Wear OS adding corporate badges, campus IDs, and more. Pixel 6-9 now lets you check device temperature after 'Troubleshooting' update. Google's video generator comes to more customers. Google's beefing up Android app security, but not everyone's going to be happy. Google Photos rolling out 'Undo device backup' setting. Mikah's TATOFY for Magic Mouse 2 Grip Can the "Bookazine" save Magazines? Calculator Soup. Hosts: Leo Laporte and Paris Martineau Guest: Mikah Sargent Download or subscribe to This Week in Google at https://twit.tv/shows/this-week-in-google. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit
Amazon is being sued over slow deliveries to lower-incomer areas. What is the Oxford University's 2024 word of the year? Canada's antitrust watchdog is suing Google over alleged anti-competitive conduct in advertising. And Leo tries not to spend too long on the Google Changelog items. 'Hawk tuah' girl Haliey Welch launches crypto memecoin—but insists it's not a cash grab. Amazon sued over slow deliveries to low-income areas. Bluesky COO rejects idea upstart social app is 'left-leaning'. Australia bans social media for everyone under 16. What is Brain rot, the Oxford University 2024 word of the year? Intel stock wavers on CEO Pat Gelsinger's departure. FTC opens Microsoft antitrust investigation that Trump administration must carry on or drop. Canada's antitrust watchdog sues Google alleging anti-competitive conduct in advertising. FTC changes its telemarketing rules to cover growing 'tech support scam' calls. Meta plans to build a $10B subsea cable spanning the world, sources say. U.S. officials urge Americans to use encrypted apps amid cyberattack that exposed live phone calls. No one is talking about ChatGPT anymore. Romans and cultural leaders criticize Airbnb's planned two-night Colosseum experience for up to 32 guests in May 2025, saying it will demean a cultural treasure. Google Chat rolling out audio 'Huddles' powered by Meet. Google Maps app showing incident reports from Waze. Gemini app rolling out 'Make calls and send message without unlocking'. Google Wallet for Wear OS adding corporate badges, campus IDs, and more. Pixel 6-9 now lets you check device temperature after 'Troubleshooting' update. Google's video generator comes to more customers. Google's beefing up Android app security, but not everyone's going to be happy. Google Photos rolling out 'Undo device backup' setting. Mikah's TATOFY for Magic Mouse 2 Grip Can the "Bookazine" save Magazines? Calculator Soup. Hosts: Leo Laporte and Paris Martineau Guest: Mikah Sargent Download or subscribe to This Week in Google at https://twit.tv/shows/this-week-in-google. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit
Amazon is being sued over slow deliveries to lower-incomer areas. What is the Oxford University's 2024 word of the year? Canada's antitrust watchdog is suing Google over alleged anti-competitive conduct in advertising. And Leo tries not to spend too long on the Google Changelog items. 'Hawk tuah' girl Haliey Welch launches crypto memecoin—but insists it's not a cash grab. Amazon sued over slow deliveries to low-income areas. Bluesky COO rejects idea upstart social app is 'left-leaning'. Australia bans social media for everyone under 16. What is Brain rot, the Oxford University 2024 word of the year? Intel stock wavers on CEO Pat Gelsinger's departure. FTC opens Microsoft antitrust investigation that Trump administration must carry on or drop. Canada's antitrust watchdog sues Google alleging anti-competitive conduct in advertising. FTC changes its telemarketing rules to cover growing 'tech support scam' calls. Meta plans to build a $10B subsea cable spanning the world, sources say. U.S. officials urge Americans to use encrypted apps amid cyberattack that exposed live phone calls. No one is talking about ChatGPT anymore. Romans and cultural leaders criticize Airbnb's planned two-night Colosseum experience for up to 32 guests in May 2025, saying it will demean a cultural treasure. Google Chat rolling out audio 'Huddles' powered by Meet. Google Maps app showing incident reports from Waze. Gemini app rolling out 'Make calls and send message without unlocking'. Google Wallet for Wear OS adding corporate badges, campus IDs, and more. Pixel 6-9 now lets you check device temperature after 'Troubleshooting' update. Google's video generator comes to more customers. Google's beefing up Android app security, but not everyone's going to be happy. Google Photos rolling out 'Undo device backup' setting. Mikah's TATOFY for Magic Mouse 2 Grip Can the "Bookazine" save Magazines? Calculator Soup. Hosts: Leo Laporte and Paris Martineau Guest: Mikah Sargent Download or subscribe to This Week in Google at https://twit.tv/shows/this-week-in-google. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit
Welcome back to After the Show! Today, I'm excited to dive into my biggest takeaways from this week's episode of Rooted in Retail. We had some amazing insights from Jenn Luna that really got me thinking.Today, I want to hone in on one key theme that stood out to me: the power of systems in your business. Jenn has successfully expanded to multiple retail stores, and she credits the right systems for helping her manage it all effectively. Whether it's project management tools like Trello or Asana, or communication platforms like Slack and Google Chat, having the right systems in place can make a world of difference.Let's unpack how implementing these tools can not only streamline your operations but also bring a sense of calm and clarity to your team.[00:54] Two types of tools you need in your systems[02:44] Why systems help create less stress in your store[05:21] 5 things retailers can use Asana for[09:25] We have limited capacity in businessResourcesGet access to all of the resources on our websiteLearn more about how you can use Asana to streamline your retail operationsRegister for NY NowJoin the Rooted in Retail Facebook Group to continue the conversation Join our Rise and Shine newsletter for all the latest marketing news for retailers Show off your super fandom by getting your Rooted in Retail Merch!
A recent data breach at Disney that exposed millions of intraoffice messages has shed light on whether direct messages between co-workers can be seen by others. Host J.R. Whalen is joined by the WSJ's Shara Tibken and Chip Cutter who discuss what employees should know about privacy on apps like Slack and Google Chat, and what rights workers have when it comes to workplace messaging. Sign up for the WSJ's free Markets A.M. newsletter. Learn more about your ad choices. Visit megaphone.fm/adchoices
Telegram messaging app CEO Durov arrested in France TikTok must face lawsuit over 10-year-old girl's death, US court rules Chick-Fil-A Hatches Plans For Streaming Service Also: New York's Largest Hospital System Is Setting Its Sights on the Entertainment Business RE Fast Co new town story" The For-Profit City That Might Come Crashing Down How activists derailed Big Tech billionaire's dream city in California Thoma Bravo's Realpage Sued by US in Rental Collusion Case Google Keep rolling out AI-powered 'Help me create a list' on Android Pixel 9 demo Google Wallet now works for California driver's licenses Google TV has added a few more new free channels Google Chat adds support for IFTTT integrations Google finally lets you record phone call audio in the US, but only on the Pixel 9 Google Pixel 9 launches 'Adaptive Touch,' improves screen sensitivity while wet, etc 'Megalopolis' Cuts Ties With Marketing Consultant Behind Trailer Debacle; Fabricated Critic Quotes Were Generated By AI OpenAI Shows 'Strawberry' AI to the Feds and Uses It to Develop 'Orion' Printful for hats wyze birdfeeder The Unbearable Slowness of Being Hosts: Leo Laporte, Jeff Jarvis, and Paris Martineau Download or subscribe to this show at https://twit.tv/shows/this-week-in-google. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit Sponsors: bitwarden.com/twit cachefly.com/twit
Telegram messaging app CEO Durov arrested in France TikTok must face lawsuit over 10-year-old girl's death, US court rules Chick-Fil-A Hatches Plans For Streaming Service Also: New York's Largest Hospital System Is Setting Its Sights on the Entertainment Business RE Fast Co new town story" The For-Profit City That Might Come Crashing Down How activists derailed Big Tech billionaire's dream city in California Thoma Bravo's Realpage Sued by US in Rental Collusion Case Google Keep rolling out AI-powered 'Help me create a list' on Android Pixel 9 demo Google Wallet now works for California driver's licenses Google TV has added a few more new free channels Google Chat adds support for IFTTT integrations Google finally lets you record phone call audio in the US, but only on the Pixel 9 Google Pixel 9 launches 'Adaptive Touch,' improves screen sensitivity while wet, etc 'Megalopolis' Cuts Ties With Marketing Consultant Behind Trailer Debacle; Fabricated Critic Quotes Were Generated By AI OpenAI Shows 'Strawberry' AI to the Feds and Uses It to Develop 'Orion' Printful for hats wyze birdfeeder The Unbearable Slowness of Being Hosts: Leo Laporte, Jeff Jarvis, and Paris Martineau Download or subscribe to this show at https://twit.tv/shows/this-week-in-google. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit Sponsors: bitwarden.com/twit cachefly.com/twit
Telegram messaging app CEO Durov arrested in France TikTok must face lawsuit over 10-year-old girl's death, US court rules Chick-Fil-A Hatches Plans For Streaming Service Also: New York's Largest Hospital System Is Setting Its Sights on the Entertainment Business RE Fast Co new town story" The For-Profit City That Might Come Crashing Down How activists derailed Big Tech billionaire's dream city in California Thoma Bravo's Realpage Sued by US in Rental Collusion Case Google Keep rolling out AI-powered 'Help me create a list' on Android Pixel 9 demo Google Wallet now works for California driver's licenses Google TV has added a few more new free channels Google Chat adds support for IFTTT integrations Google finally lets you record phone call audio in the US, but only on the Pixel 9 Google Pixel 9 launches 'Adaptive Touch,' improves screen sensitivity while wet, etc 'Megalopolis' Cuts Ties With Marketing Consultant Behind Trailer Debacle; Fabricated Critic Quotes Were Generated By AI OpenAI Shows 'Strawberry' AI to the Feds and Uses It to Develop 'Orion' Printful for hats wyze birdfeeder The Unbearable Slowness of Being Hosts: Leo Laporte, Jeff Jarvis, and Paris Martineau Download or subscribe to this show at https://twit.tv/shows/this-week-in-google. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit Sponsors: bitwarden.com/twit cachefly.com/twit
Telegram messaging app CEO Durov arrested in France TikTok must face lawsuit over 10-year-old girl's death, US court rules Chick-Fil-A Hatches Plans For Streaming Service Also: New York's Largest Hospital System Is Setting Its Sights on the Entertainment Business RE Fast Co new town story" The For-Profit City That Might Come Crashing Down How activists derailed Big Tech billionaire's dream city in California Thoma Bravo's Realpage Sued by US in Rental Collusion Case Google Keep rolling out AI-powered 'Help me create a list' on Android Pixel 9 demo Google Wallet now works for California driver's licenses Google TV has added a few more new free channels Google Chat adds support for IFTTT integrations Google finally lets you record phone call audio in the US, but only on the Pixel 9 Google Pixel 9 launches 'Adaptive Touch,' improves screen sensitivity while wet, etc 'Megalopolis' Cuts Ties With Marketing Consultant Behind Trailer Debacle; Fabricated Critic Quotes Were Generated By AI OpenAI Shows 'Strawberry' AI to the Feds and Uses It to Develop 'Orion' Printful for hats wyze birdfeeder The Unbearable Slowness of Being Hosts: Leo Laporte, Jeff Jarvis, and Paris Martineau Download or subscribe to this show at https://twit.tv/shows/this-week-in-google. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit Sponsors: bitwarden.com/twit cachefly.com/twit
Telegram messaging app CEO Durov arrested in France TikTok must face lawsuit over 10-year-old girl's death, US court rules Chick-Fil-A Hatches Plans For Streaming Service Also: New York's Largest Hospital System Is Setting Its Sights on the Entertainment Business RE Fast Co new town story" The For-Profit City That Might Come Crashing Down How activists derailed Big Tech billionaire's dream city in California Thoma Bravo's Realpage Sued by US in Rental Collusion Case Google Keep rolling out AI-powered 'Help me create a list' on Android Pixel 9 demo Google Wallet now works for California driver's licenses Google TV has added a few more new free channels Google Chat adds support for IFTTT integrations Google finally lets you record phone call audio in the US, but only on the Pixel 9 Google Pixel 9 launches 'Adaptive Touch,' improves screen sensitivity while wet, etc 'Megalopolis' Cuts Ties With Marketing Consultant Behind Trailer Debacle; Fabricated Critic Quotes Were Generated By AI OpenAI Shows 'Strawberry' AI to the Feds and Uses It to Develop 'Orion' Printful for hats wyze birdfeeder The Unbearable Slowness of Being Hosts: Leo Laporte, Jeff Jarvis, and Paris Martineau Download or subscribe to this show at https://twit.tv/shows/this-week-in-google. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit Sponsors: bitwarden.com/twit cachefly.com/twit
Telegram messaging app CEO Durov arrested in France TikTok must face lawsuit over 10-year-old girl's death, US court rules Chick-Fil-A Hatches Plans For Streaming Service Also: New York's Largest Hospital System Is Setting Its Sights on the Entertainment Business RE Fast Co new town story" The For-Profit City That Might Come Crashing Down How activists derailed Big Tech billionaire's dream city in California Thoma Bravo's Realpage Sued by US in Rental Collusion Case Google Keep rolling out AI-powered 'Help me create a list' on Android Pixel 9 demo Google Wallet now works for California driver's licenses Google TV has added a few more new free channels Google Chat adds support for IFTTT integrations Google finally lets you record phone call audio in the US, but only on the Pixel 9 Google Pixel 9 launches 'Adaptive Touch,' improves screen sensitivity while wet, etc 'Megalopolis' Cuts Ties With Marketing Consultant Behind Trailer Debacle; Fabricated Critic Quotes Were Generated By AI OpenAI Shows 'Strawberry' AI to the Feds and Uses It to Develop 'Orion' Printful for hats wyze birdfeeder The Unbearable Slowness of Being Hosts: Leo Laporte, Jeff Jarvis, and Paris Martineau Download or subscribe to this show at https://twit.tv/shows/this-week-in-google. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit Sponsors: bitwarden.com/twit cachefly.com/twit
Settimana ricca di novità. Con Roberto Pezzali, esperto di tecnologia della redazione di Dday.it parliamo di quelle presentate al Google I/O e di come l’azienda sta affrontando l’era dell’Intelligenza artificiale (o come è stata definita la Gemini era). Poi le novità di OpenAI: ChatGPT 4o “migliora l’interazione, ha una minore latenza, e questa è una grossa differenza a livello di esperienza utente” spiega Enrico Bertino, Chief Technology Officer di Indigo.ai. Con Stefano Zanero, professore di Computer Security e Digital Forensics and Cybercrime del Politecnico di Milano, parliamo di Chat Control, un progetto della Commissione europea che vorrebbe imporre alle piattaforme di messaggistica un controllo preventivo su tutte le comunicazioni private dei cittadini per rintracciare l’eventuale presenza di materiale pedopornografico. Ma il sistema potrebbe creare più problemi che vantaggi sostengono oltre 300, tra docenti, esperti e ricercatori, che hanno scritto alla Commissione.In occasione di Venditalia, l’esposizione della Distribuzione Automatica, è stata presentata Pehi, una soluzione che permette di pagare avvisi PagoPA direttamente dalla macchinetta. Sono già 70 mila quelle abilitate su 830 mila vending machine operative sul territorio nazionale (primo Paese in Europa e secondo al mondo dopo il Giappone). Enrico Pagliarini ne ha parlato con Massimo Trapletti, Presidente di Confida (Associazione Italiana Distribuzione Automatica); Corrado Passera, amministratore delegato di Banca Illimity e Maurizio Fatarella, Direttore generale di Pago PA.Infine, una ricerca del Politecnico di Milano, scelto da Meta per analizzare il peso economico e il valore sociale delle tecnologie immersive. Luca Salvioli del Sole24ORE ne ha parlato con Giuliano Noci, docente di Strategia e Marketing al Politecnico e direttore scientifico dello studio.E come sempre in Digital News le notizie di innovazione e tecnologia più importanti della settimana.
Google has a ton of AI announces, including new Arm-based AI chips, utilizing Google search in Gemini, and more. They also released their own Find My network. Microsoft is confident they can release chips that can best Apple Silicon. And maybe OpenAI DID train on YouTube videos after all. Everybody is desperate for data right now.Sponsors:1Password.com/rideLinks:Google Expands In-House Chip Efforts in Costly AI Battle (WSJ)Google Shows AI Model Is Enterprise-Ready After Gemini Mishaps (Bloomberg)Gmail adding voice input, Gemini for Google Chat, Meet ‘Translate for me,' & more (9to5Google)Google rolling out Find My Device network for Android (9to5Google)Microsoft is confident Windows on Arm could finally beat Apple (The Verge)Spotify launches personalized AI playlists that you can build using prompts (TechCrunch)How Tech Giants Cut Corners to Harvest Data for A.I. (NYTimes)See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Ted and Gareth look at CES 2024 and a few items that stood out. Jackery has a solar power tent, Fiio has a new Walkman cassette player, Infinix want to charge your device from afar, JBL do microphones and the Skyted mask that you can't hear anyone talking about. Also Samsung announce a few things including the Galaxy Ring. With Gareth Myles and Ted Salmon Join us on Mewe RSS Link: https://techaddicts.libsyn.com/rss iTunes | Google Podcasts | Stitcher | Tunein | Spotify Amazon | Pocket Casts | Castbox | PodHubUK Feedback, Fallout and Contributions Samsung Galaxy Unpacked SoundCore by Anker Motion 100 - Ted's Review Pixelbook Gets another 3 Years of Support News, Mews and Views AI baffles scientists by correctly assigning individual fingerprints to one person Reflectors in space could make solar farms on Earth work for longer every day Jackery's rooftop solar tent that makes overlanding more environmentally friendly JBL debuts replaceable batteries for its new portable Bluetooth speakers Hardline on the hardware The Aroma Shooter Wearable blasts scents while you watch videos Introducing Fanmu, the palm-sized e-reader Samsung's concept monitor lets you daisy-chain screens without cables The Rabbit R1 is an AI-powered mobile device that's nothing like anything you've ever seen - 23 minute Overview Video Lenovo's new ThinkBook is half Windows laptop, half Android tablet - Another Explainer Infinix brought wireless charging tech to CES that can juice up your devices from eight inches away JBL new microphones including a wireless clip-on model The Wearables Watch This super-chunky Casio G-Shock might be the toughest smartwatch ever made Amazfit pips the rumoured Galaxy Ring to market by launching its own Helio Ring - Created for Elite Athletes The Skyted mask makes you quiet enough to take calls even in a library Phone Zone One UI 6.0 update is turning some Samsung phone screens yellow - Solution The Name of the Game This obscure Atari computer is getting a mini version this year with 25 built-in games MSI reveal the Claw, the first Intel-powered Steam Deck rival Samsung is getting serious about gaming peripherals, starting with this controller Nintendo are going to hate the Mig Switch card - Info here Flap your trap about an App This app turns your Wear OS watch into a mouse Chrome for Android is getting its own 'Listen to this page' TTS Google Gallows & Chrome Coroner ChromeOS camera set to borrow Pixel's Super Res Zoom feature Google's new Lacros Chrome browser vanished in ChromeOS 120 De-Gmojify extension gets rid of Gmail's pesky emoji reactions Google Chat rolling out a wild navigation redesign on Android, iOS Hark Back (Ideas down below if needed/wanted) FiiO's Walkman-inspired cassette player is a blast from the past - AA Batteries Since 1907 Bargain Basement: Best UK deals and tech on sale we have spotted Asus ROG Ally £599 from £699 GNCC Smart Plug 4 Pack - £15.99 Was £35.99 Lexar 1TB microSD Card £66.95 from £103.34 Samsung 870 QVO 8 TB SATA 2.5 Inch Internal Solid State Drive - £329.00 Was £416.79 Sony LinkBuds £110 from £150 UK to European Plug Adapter with 4 USB Ports - £12.99 Was: £14.99 Main Show URL: http://www.techaddicts.uk | PodHubUK Contact:: gareth@techaddicts.uk | @techaddictsuk Gareth - @garethmyles | Mastodon | garethmyles.com | Gareth's Ko-Fi Ted - tedsalmon.com | Ted's PayPal | Mastodon | Ted's Amazon YouTube: Tech Addicts
Welcome back to another Workspace Recap Episode! We are barreling down the path to 1000 subscribers, please hit that subscribe button so we can get there by the end of the year! Breaking News: Google Next Registration is live! That's right already, and you have until the end of January or when it sells out to purchase your ticket! https://youtu.be/Pie637lMu2w?si=kTlHZXbt3xxSR5dV Don't miss Google Cloud Next '24, April 9–11, 2024, at Mandalay Bay Convention Center in Las Vegas. We're gearing up to go bigger in 2024 with a new location, fresh programming, and exciting surprises. Register now to take advantage of the $999 USD early bird price* – that's 50% off the full ticket price of $1,999 USD.
In the final episode of Workspace Recap, Jesse and Steve reflect on their three-year journey of producing the show and announce a break to relax and explore new formats. They express gratitude for their listeners and invite feedback on how to improve the show. The episode then covers various updates, including the enforcement of two-step verification, an increase in the dynamic group limit, the Meet Add-on SDK in developer preview, continuous framing in Google Meet Series 1 room kits, and the ability to record and share name pronunciation. Other updates include easy access to people, documents, and building blocks in Google Docs, excusing assignments in Google Classroom, interactive questions for YouTube videos in Google Classroom, the Bitbucket app for Google Chat, and the profile discovery setting in Google Workspace. The episode concludes with a mention of the pause in the rollout of chat bubbles and a reminder to stay tuned for future updates. Don't miss Google Cloud Next '24, April 9–11, 2024, at Mandalay Bay Convention Center in Las Vegas. We're gearing up to go bigger in 2024 with a new location, fresh programming, and exciting surprises. Register now to take advantage of the $999 USD early bird price* – that's 50% off the full ticket price of $1,999 USD.
Breaking News: Google Next Registration is live! That's right already, and you have until the end of January or when it sells out to purchase your ticket! https://youtu.be/Pie637lMu2w?si=kTlHZXbt3xxSR5dV Don't miss Google Cloud Next '24, April 9–11, 2024, at Mandalay Bay Convention Center in Las Vegas. We're gearing up to go bigger in 2024 with a new location, fresh programming, and exciting surprises. Register now to take advantage of the $999 USD early bird price* – that's 50% off the full ticket price of $1,999 USD.
This week Dr. Doug discusses: Fakes, Sysaid, Sumo, farnetwork, CPU-Z, Google, Chat-GPT, Aaran Leyland, and More News on the Security Weekly News! Visit https://www.securityweekly.com/swn for all the latest episodes! Follow us on Twitter: https://www.twitter.com/securityweekly Like us on Facebook: https://www.facebook.com/secweekly Show Notes: https://securityweekly.com/swn-341
This week Dr. Doug discusses: Fakes, Sysaid, Sumo, farnetwork, CPU-Z, Google, Chat-GPT, Aaran Leyland, and More News on the Security Weekly News! Visit https://www.securityweekly.com/swn for all the latest episodes! Follow us on Twitter: https://www.twitter.com/securityweekly Like us on Facebook: https://www.facebook.com/secweekly Show Notes: https://securityweekly.com/swn-341
Fakes, Sysaid, Sumo, farnetwork, CPU-Z, Google, Chat-GPT, Aaran Leyland, and More News on the Security Weekly News. Show Notes: https://securityweekly.com/swn-341
Welcome episode 227 of the Cloud Pod podcast - where the forecast is always cloudy! This week your hosts are Justin, Jonathan, Matthew and Ryan - and they're REALLY excited to tell you all about the 161 one things announced at Google Next. Literally, all the things. We're also saying farewell to EC2 Classic, Amazon SES, and Azure's Explicit Proxy - which probably isn't what you think it is. Titles we almost went with this week:
Welcome episode 226 of the Cloud Pod podcast - where the forecast is always cloudy! This week Justin, Matt and Ryan chat about all the news and announcements from Google Next, including - surprise surprise - the hot topic of AI, GKE Enterprise, Duet, Co-Pilot, Code Whisperer and more! There's even some non-Next news thrown into the episode. So whether you're interested in BART or Bard, we've got the news from SF just for you. Titles we almost went with this week:
This week, we discuss Netflix's DVD deprecation, the remote work debate, and how to fork an open-source project. Plus, thoughts on why Europe needs more ice. Watch the YouTube Live Recording of Episode (https://www.youtube.com/watch?v=lFr-ysPYxnA) 431 (https://www.youtube.com/watch?v=lFr-ysPYxnA) Runner-up Titles Try Harder It's a necessary luxury Someone's drinking too much water here A culture of ice Where are the high performers, at home or at work Quit using your Gmail address Thou shalt export to CSV Rundown Netflix Says You Can Keep Their DVDs (and Request More, Too) (https://www.nytimes.com/2023/08/24/arts/netflix-dvds.html?smid=nytcore-ios-share&referringSource=articleShare) Zoom's CEO thinks Zoom sucks for building trust, leaked audio reveals (https://arstechnica.com/tech-policy/2023/08/leaked-audio-reveals-zoom-ceo-believes-its-hard-to-build-trust-on-zoom/) Meta is back in the office three days a week, as WFH continues to die (https://www.theverge.com/2023/9/5/23860073/meta-return-to-office-three-days-wfh-work-from-home) Can you trust 'open source' companies? (https://www.theregister.com/2023/08/18/opinion_column/) OpenTF created a fork of Terraform! (https://opentf.org/announcement) OpenTF pulls the trigger on its open-source Terraform fork (https://opensourcewatch.beehiiv.com/p/opentf-pulls-trigger-opensource-terraform-fork) Relevant to your Interests VMware's future: Navigating multicloud complexity and generative AI (https://siliconangle.com/2023/08/19/vmwares-future-navigating-multicloud-complexity-generative-ai-broadcoms-wing/) VMware Tanzu portfolio reshuffled ahead of Broadcom close | TechTarget (https://www.techtarget.com/searchitoperations/news/366549332/VMware-Tanzu-portfolio-reshuffled-ahead-of-Broadcom-close) Nvidia's blowout offers a giddy whiff of 1995 (https://www.axios.com/newsletters/axios-ai-plus-937b329c-8072-4f8a-a5d6-1039a0e794a5.html?chunk=0&utm_term=emshare#story0) Announcing AWS Dedicated Local Zones (https://aws.amazon.com/about-aws/whats-new/2023/08/aws-dedicated-local-zones/?utm_source=newsletter&utm_medium=email&utm_campaign=newsletter_axioslogin&stream=top) Top Ten social media platforms we spend the most time on (https://www.traveldailymedia.com/top-ten-social-media-platforms-we-spend-the-most-time-on/) Max will launch a 24/7 CNN stream for all subscribers next month (https://www.theverge.com/2023/8/24/23844121/cnn-max-warnerbros-discovery-news) Meta launches own AI code-writing tool: Code Llama (https://www.theverge.com/2023/8/24/23843487/meta-llama-code-generation-generative-ai-llm?stream=top) As TikTok Ban Looms, ByteDance Battles Oracle For Control Of Its Algorithm (https://www.forbes.com/sites/emilybaker-white/2023/08/24/tiktok-ban-oracle-bytedance-algorithm-fight/?sh=6cf5105e3ef0) Slack's Migration to a Cellular Architecture - Slack Engineering (https://slack.engineering/slacks-migration-to-a-cellular-architecture/) The Cloud 100 2023 (https://www.forbes.com/lists/cloud100/) Data isn't everything. Judgement counts too. (https://www.tiktok.com/t/ZT8YFUFju/) Amazon Elastic Block Store at 15 Years (https://perspectives.mvdirona.com/2023/08/amazon-elastic-block-store-at-15-years/?ck_subscriber_id=512840665) Instacart is the Best and Worst Grocery Business Imaginable (https://www.thediff.co/archive/instacart-is-the-best-and-worst-grocery-business-imaginable/) Amazon CEO Andy Jassy tells employees it's 'past' time to commit to the company's RTO mandate and their jobs are at stake (https://www.businessinsider.com/amazon-andy-jassy-rto-office-policy-employee-jobs-2023-8?op=1) Duet AI, Google's AI assistant suite, expands across Google Cloud (https://techcrunch.com/2023/08/29/duet-ai-googles-ai-assistant-suite-expands-across-google-cloud/) Halloween creeps a little closer: Seasonal supply chains accelerate (https://www.spglobal.com/marketintelligence/en/mi/research-analysis/halloween-creeps-closer-seasonal-supply-chains-accelerate.html) What's new with GKE at Google Cloud Next | Google Cloud Blog (https://cloud.google.com/blog/products/containers-kubernetes/whats-new-with-gke-at-google-cloud-next) Duet AI in Google Cloud Preview | Google Cloud Blog (https://cloud.google.com/blog/products/ai-machine-learning/duet-ai-in-google-cloud-preview) What's new in Oracle to PostgreSQL database migrations with DMS | Google Cloud Blog (https://cloud.google.com/blog/products/databases/whats-new-in-oracle-to-postgresql-database-migrations-with-dms) US AI startup Poolside raises $126m seed round and relocates to France (https://sifted.eu/articles/poolside-raises-126m-relocated-france-news) Ping, ForgeRock, Thoma Bravo, the power of open source, and the madness of IAM (https://callmeleach.substack.com/p/ping-forgerock-thoma-bravo-the-power?utm_medium=web) Thoma Bravo Completes Acquisition of ForgeRock; Combines ForgeRock into Ping Identity (https://www.prnewswire.com/news-releases/thoma-bravo-completes-acquisition-of-forgerock-combines-forgerock-into-ping-identity-301908059.html) Interoperability between Google Chat and other messaging platforms — powered by Mio (https://workspaceupdates.googleblog.com/2023/08/goolge-chat-slack-interoperability-mio.html) Broadcom boss dismisses notion China could derail VMware buy (https://www.theregister.com/2023/09/01/broadcom_vmware_nutanix_results/) Microsoft blames outage on small staff, automation failures (https://www.theregister.com/2023/09/04/microsoft_australia_outage_incident_report/) Amazon QuickSight adds scheduled and programmatic export to Excel format (https://aws.amazon.com/about-aws/whats-new/2023/08/amazon-quicksight-scheduled-programmatic-export-excel-format/?ck_subscriber_id=512840665) Google unveils AI tools for enterprise customers at $30 a month (https://www.reuters.com/technology/google-unveil-ai-tools-corporate-gmail-customers-30-month-wsj-2023-08-29/) Chip design firm Arm seeks up to $52 billion valuation in blockbuster U.S. IPO (https://www.cnbc.com/2023/09/05/chip-design-firm-arm-sets-share-price-between-47-and-51-for-blockbuster-us-ipo.html) Birmingham City Council goes under after Oracle disaster (https://www.theregister.com/2023/09/05/birmingham_city_council_oracle/?s=08) IBM Introduces 'Watsonx Your Business' (https://finance.yahoo.com/news/ibm-introduces-watsonx-business-160000392.html) Meta May Allow Instagram, Facebook Users in Europe to Pay and Avoid Ads (https://www.nytimes.com/2023/09/01/technology/meta-instagram-facebook-ads-europe.html?smid=nytcore-ios-share&referringSource=articleShare) Announcing Kubecost Cloud in General Availability: The Easiest Way to Optimize Your Kubernetes Costs (https://blog.kubecost.com/blog/kubecost-cloud-general-availability/) Platform Engineering - What You Need To Know Now (https://tanzu.vmware.com/content/ebooks/platformengineering-whatyouneedtoknownow?utm_source=cote&utm_campaign=devrel&utm_medium=newsletter&utm_content=newsletter20230830) The lifespans of technological adoptions in the US (http://www.asymco.com/2022/01/10/the-lifespans-of-technological-adoptions-in-the-us/) Introducing ONCE (https://once.com/) Nonsense The fight for the right to repair McFlurry machines (https://www.morningbrew.com/daily/stories/2023/08/31/the-fight-for-the-right-to-repair-mcflurry-machines) Delta Airlines Offers Woman $1,800 After Losing Her Dog (https://www.yahoo.com/entertainment/delta-airlines-offers-woman-1-142849291.html) Conferences Sep 18th to 19th SHIFT (https://shift.infobip.com/) in Zadar, Coté speaking. October 6, 2023, KCD Texas 2023 (https://community.cncf.io/events/details/cncf-kcd-texas-presents-kcd-texas-2023/), CFP Closes: August 30, 2023 November 6-9, 2023, KubeCon NA (https://events.linuxfoundation.org/kubecon-cloudnativecon-north-america/), SDT's a sponsor, Matt's there November 6-9, 2023 VMware Explore Barcelona (https://www.vmware.com/explore/eu.html), Coté's attending Jan 29, 2024 to Feb 1, 2024 That Conference Texas (https://that.us/events/tx/2024/schedule/) If you want your conference mentioned, let's talk media sponsorships. SDT news & hype Join us in Slack (http://www.softwaredefinedtalk.com/slack). Get a SDT Sticker! Send your postal address to stickers@softwaredefinedtalk.com (mailto:stickers@softwaredefinedtalk.com) and we will send you free laptop stickers! Follow us: Twitch (https://www.twitch.tv/sdtpodcast), Twitter (https://twitter.com/softwaredeftalk), Instagram (https://www.instagram.com/softwaredefinedtalk/), Mastodon (https://hachyderm.io/@softwaredefinedtalk), BlueSky (https://bsky.app/profile/softwaredefinedtalk.com), LinkedIn (https://www.linkedin.com/company/software-defined-talk/), TikTok (https://www.tiktok.com/@softwaredefinedtalk), Threads (https://www.threads.net/@softwaredefinedtalk) and YouTube (https://www.youtube.com/channel/UCi3OJPV6h9tp-hbsGBLGsDQ/featured). Use the code SDT to get $20 off Coté's book, Digital WTF (https://leanpub.com/digitalwtf/c/sdt), so $5 total. Become a sponsor of Software Defined Talk (https://www.softwaredefinedtalk.com/ads)! Recommendations Brandon: JUST ONE MILE | Official Trailer (https://www.youtube.com/watch?v=80V5o06yEZ4) Matt: Deadloch (https://www.imdb.com/title/tt14671678/) Coté: Rick Rubin interviews Rory Sutherland (https://www.youtube.com/watch?v=VnYlChfORRw). I doubt much of the airport business book stuff in here is “true,” but that's sort of the whole point, and it's fantastic listening. His book (https://amzn.to/462Mvov) Alchemy (https://amzn.to/462Mvov) has a great one word review right there in the title. But, again: it's fun! When you've listened to too much If Books Could Kill (https://en.wikipedia.org/wiki/If_Books_Could_Kill) you can check in on Rory if you need to take the cure (https://idioms.thefreedictionary.com/take+the+cure). Photo Credits Header (https://unsplash.com/photos/PsBTqRHVilU) Artwork (https://labs.openai.com/e/bKjqW8kPJyI2wuzBA0FogiKb/UJeLhuIFmvkrNFbfcCc4jE29)
Google announces Pixel 8 launch event for October 4th Samsung buys popular meal planning app Whisk and rebrands it as Samsung Food Google discontinues Pixel Pass subscription bundle after just one year Chrome OS 116 adding auto correct and local file search Google Chat adding voice messages and interoperability with Slack and Teams Elon Musk makes controversial appearance at Valorant esports tournament Tesla planning LA supercharger location with diner and drive-in movie theater Facebook lifting ban on political ads in preparation for 2024 election Senator Chuck Schumer hosting AI forums with tech executives Meta removes thousands of accounts linked to Chinese influence campaigns Canada's news ban on Facebook failed to reduce platform's usage Twitter facing thousands of arbitration cases from fired employees WordPress offering 100-year domain name registration option Nvidia posts record profits on demand for AI and gaming chips Zuckerberg demonstrates typing 100 words per minute in VR using digital keyboard New Sony Alpha A7C and A7C-R compact mirrorless cameras announced Donation options to support Hawaii residents impacted by recent hurricanes Hosts: Leo Laporte, Jeff Jarvis, and Ant Pruitt Download or subscribe to this show at https://twit.tv/shows/this-week-in-google. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit Sponsors: mylio.com/TWIT Building Cyber Resilience Podcast
Google announces Pixel 8 launch event for October 4th Samsung buys popular meal planning app Whisk and rebrands it as Samsung Food Google discontinues Pixel Pass subscription bundle after just one year Chrome OS 116 adding auto correct and local file search Google Chat adding voice messages and interoperability with Slack and Teams Elon Musk makes controversial appearance at Valorant esports tournament Tesla planning LA supercharger location with diner and drive-in movie theater Facebook lifting ban on political ads in preparation for 2024 election Senator Chuck Schumer hosting AI forums with tech executives Meta removes thousands of accounts linked to Chinese influence campaigns Canada's news ban on Facebook failed to reduce platform's usage Twitter facing thousands of arbitration cases from fired employees WordPress offering 100-year domain name registration option Nvidia posts record profits on demand for AI and gaming chips Zuckerberg demonstrates typing 100 words per minute in VR using digital keyboard New Sony Alpha A7C and A7C-R compact mirrorless cameras announced Donation options to support Hawaii residents impacted by recent hurricanes Hosts: Leo Laporte, Jeff Jarvis, and Ant Pruitt Download or subscribe to this show at https://twit.tv/shows/this-week-in-google. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit Sponsors: mylio.com/TWIT Building Cyber Resilience Podcast
Google announces Pixel 8 launch event for October 4th Samsung buys popular meal planning app Whisk and rebrands it as Samsung Food Google discontinues Pixel Pass subscription bundle after just one year Chrome OS 116 adding auto correct and local file search Google Chat adding voice messages and interoperability with Slack and Teams Elon Musk makes controversial appearance at Valorant esports tournament Tesla planning LA supercharger location with diner and drive-in movie theater Facebook lifting ban on political ads in preparation for 2024 election Senator Chuck Schumer hosting AI forums with tech executives Meta removes thousands of accounts linked to Chinese influence campaigns Canada's news ban on Facebook failed to reduce platform's usage Twitter facing thousands of arbitration cases from fired employees WordPress offering 100-year domain name registration option Nvidia posts record profits on demand for AI and gaming chips Zuckerberg demonstrates typing 100 words per minute in VR using digital keyboard New Sony Alpha A7C and A7C-R compact mirrorless cameras announced Donation options to support Hawaii residents impacted by recent hurricanes Hosts: Leo Laporte, Jeff Jarvis, and Ant Pruitt Download or subscribe to this show at https://twit.tv/shows/this-week-in-google. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit Sponsors: mylio.com/TWIT Building Cyber Resilience Podcast
Google announces Pixel 8 launch event for October 4th Samsung buys popular meal planning app Whisk and rebrands it as Samsung Food Google discontinues Pixel Pass subscription bundle after just one year Chrome OS 116 adding auto correct and local file search Google Chat adding voice messages and interoperability with Slack and Teams Elon Musk makes controversial appearance at Valorant esports tournament Tesla planning LA supercharger location with diner and drive-in movie theater Facebook lifting ban on political ads in preparation for 2024 election Senator Chuck Schumer hosting AI forums with tech executives Meta removes thousands of accounts linked to Chinese influence campaigns Canada's news ban on Facebook failed to reduce platform's usage Twitter facing thousands of arbitration cases from fired employees WordPress offering 100-year domain name registration option Nvidia posts record profits on demand for AI and gaming chips Zuckerberg demonstrates typing 100 words per minute in VR using digital keyboard New Sony Alpha A7C and A7C-R compact mirrorless cameras announced Donation options to support Hawaii residents impacted by recent hurricanes Hosts: Leo Laporte, Jeff Jarvis, and Ant Pruitt Download or subscribe to this show at https://twit.tv/shows/this-week-in-google. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit Sponsors: mylio.com/TWIT Building Cyber Resilience Podcast
Google announces Pixel 8 launch event for October 4th Samsung buys popular meal planning app Whisk and rebrands it as Samsung Food Google discontinues Pixel Pass subscription bundle after just one year Chrome OS 116 adding auto correct and local file search Google Chat adding voice messages and interoperability with Slack and Teams Elon Musk makes controversial appearance at Valorant esports tournament Tesla planning LA supercharger location with diner and drive-in movie theater Facebook lifting ban on political ads in preparation for 2024 election Senator Chuck Schumer hosting AI forums with tech executives Meta removes thousands of accounts linked to Chinese influence campaigns Canada's news ban on Facebook failed to reduce platform's usage Twitter facing thousands of arbitration cases from fired employees WordPress offering 100-year domain name registration option Nvidia posts record profits on demand for AI and gaming chips Zuckerberg demonstrates typing 100 words per minute in VR using digital keyboard New Sony Alpha A7C and A7C-R compact mirrorless cameras announced Donation options to support Hawaii residents impacted by recent hurricanes Hosts: Leo Laporte, Jeff Jarvis, and Ant Pruitt Download or subscribe to this show at https://twit.tv/shows/this-week-in-google. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit Sponsors: mylio.com/TWIT Building Cyber Resilience Podcast
Google announces Pixel 8 launch event for October 4th Samsung buys popular meal planning app Whisk and rebrands it as Samsung Food Google discontinues Pixel Pass subscription bundle after just one year Chrome OS 116 adding auto correct and local file search Google Chat adding voice messages and interoperability with Slack and Teams Elon Musk makes controversial appearance at Valorant esports tournament Tesla planning LA supercharger location with diner and drive-in movie theater Facebook lifting ban on political ads in preparation for 2024 election Senator Chuck Schumer hosting AI forums with tech executives Meta removes thousands of accounts linked to Chinese influence campaigns Canada's news ban on Facebook failed to reduce platform's usage Twitter facing thousands of arbitration cases from fired employees WordPress offering 100-year domain name registration option Nvidia posts record profits on demand for AI and gaming chips Zuckerberg demonstrates typing 100 words per minute in VR using digital keyboard New Sony Alpha A7C and A7C-R compact mirrorless cameras announced Donation options to support Hawaii residents impacted by recent hurricanes Hosts: Leo Laporte, Jeff Jarvis, and Ant Pruitt Download or subscribe to this show at https://twit.tv/shows/this-week-in-google. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit Sponsors: mylio.com/TWIT25 Building Cyber Resilience Podcast
Google's Cloud Next conference drops a ton of AI announces. OpenAI releases a business-oriented version of ChatGPT. The regulators have come for NFTs and now the question is, are all NFTs securities, or just the ones they just fined? And let me introduce you to Twitch's big new competitor. But are they really eating their lunch or just a front for gambling related streaming?Sponsors:Notion.com/rideLinks:Google to Add AI Models from Meta, Anthropic to Its Cloud Platform (Bloomberg)The new Google Chat borrows from Slack, Teams, Discord, and even ChatGPT (The Verge)Google Meet's new AI will be able to go to meetings for you (The Verge)OpenAI launches a ChatGPT plan for enterprise customers (TechCrunch)Musk, tech CEOs to attend Schumer's AI Senate forum (The Hill)SEC takes first action against an NFT project as an unregistered security (The Verge)Twitch competitor Kick is dividing the internet's top streamers (NBCNews)Robotaxis hit the accelerator in growing list of cities nationwide (Axios)See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
New data suggests many have moved from Googling questions about God to asking Chat GPT to explain who God is. While a helpful tool for computer programming and trivia questions, Chat GPT and Google can't disciple kids. But with the loss of time investment in parenting, and the ease and habit kids have to ask AI to solve their questions and problems, it is natural for this to be an issue. Dr. Kathy gives parents helpful tips on how to think well, build strong faith, and guide kids in these technologically advanced moments.
Panic at Google: Samsung considers dumping search for Bing and ChatGPT. Samsung can't dump Google for Bing as the default search engine on its phones. Why Samsung Doesn't Want You to Use Google Apps. AI could cause a mass-extinction of languages — and ways of thinking. AI science search engines are exploding in number — are they any good? 'Overemployed' Hustlers Exploit ChatGPT To Take On Even More Full-Time Jobs. Google Devising Radical Search Changes to Beat Back A.I. Rivals. Google's Rush to Win in AI Led to Ethical Lapses, Employees Say. '60 Minutes' Made a Shockingly Wrong Claim About a Google AI. Google to launch its first foldable phone, the 'Pixel Fold,' in June. Sources: Pixel Tablet will have 8GB of RAM, four colors, and this included dock. Report: Pixel 7a will cost $499, Pixel 6a will continue at a reduced price. Nilay Patel's devastating interview with Chris Best. Bluesky is my favorite Twitter clone yet. Bluesky's CEO wants to build a Musk-proof, decentralized version of Twitter. Thousands fled to Mastodon after Musk bought Twitter. Are they still 'tooting'? NPR quits Twitter after being falsely labeled as 'state-affiliated media'. AI makes up a duet with Drake & The Weeknd (nobody to complain about taking it down but publishers want to block AI). Reddit Wants to Get Paid for Helping to Teach Big A.I. Systems. Amazon releases photo dataset to program robots to replace crappy pick-and-pack Amazon jobs. Bainbridge ferry: "Abandon ship!". It's now 'Google Fi Wireless' with redesigned app, icon, and more smartwatches. You can now redeem Play Points for Google shirts, socks, water bottles, and more. Nest Thermostat gets Matter support today, including Apple Home compatibility. Google Chat rolling out Material You web redesign. This College Football Program Mined Fanatics Consumer Data to Fuel a $1 Million Boost in Ticket Sales. Will smart medicine drive privacy legislation? It should. Picks: Stacey - Era 300: The Stereo Speaker With Dolby Atmos. Jeff - Americans mostly believe the news they hear on podcasts. Jeff - Last two computer magazines are dead. Ant - LumaTouch Adds Multicam Support. Ant - Shout Out To Mr. Terrell. Jason - Under Pressure: Confronting the Epidemic of Stress and Anxiety in Girls by Lisa Damour Ph.D. Hosts: Jason Howell, Jeff Jarvis, Stacey Higginbotham, and Ant Pruitt Download or subscribe to this show at https://twit.tv/shows/this-week-in-google. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit Sponsors: meraki.cisco.com/twit GO.ACILEARNING.COM/TWIT
Panic at Google: Samsung considers dumping search for Bing and ChatGPT. Samsung can't dump Google for Bing as the default search engine on its phones. Why Samsung Doesn't Want You to Use Google Apps. AI could cause a mass-extinction of languages — and ways of thinking. AI science search engines are exploding in number — are they any good? 'Overemployed' Hustlers Exploit ChatGPT To Take On Even More Full-Time Jobs. Google Devising Radical Search Changes to Beat Back A.I. Rivals. Google's Rush to Win in AI Led to Ethical Lapses, Employees Say. '60 Minutes' Made a Shockingly Wrong Claim About a Google AI. Google to launch its first foldable phone, the 'Pixel Fold,' in June. Sources: Pixel Tablet will have 8GB of RAM, four colors, and this included dock. Report: Pixel 7a will cost $499, Pixel 6a will continue at a reduced price. Nilay Patel's devastating interview with Chris Best. Bluesky is my favorite Twitter clone yet. Bluesky's CEO wants to build a Musk-proof, decentralized version of Twitter. Thousands fled to Mastodon after Musk bought Twitter. Are they still 'tooting'? NPR quits Twitter after being falsely labeled as 'state-affiliated media'. AI makes up a duet with Drake & The Weeknd (nobody to complain about taking it down but publishers want to block AI). Reddit Wants to Get Paid for Helping to Teach Big A.I. Systems. Amazon releases photo dataset to program robots to replace crappy pick-and-pack Amazon jobs. Bainbridge ferry: "Abandon ship!". It's now 'Google Fi Wireless' with redesigned app, icon, and more smartwatches. You can now redeem Play Points for Google shirts, socks, water bottles, and more. Nest Thermostat gets Matter support today, including Apple Home compatibility. Google Chat rolling out Material You web redesign. This College Football Program Mined Fanatics Consumer Data to Fuel a $1 Million Boost in Ticket Sales. Will smart medicine drive privacy legislation? It should. Picks: Stacey - Era 300: The Stereo Speaker With Dolby Atmos. Jeff - Americans mostly believe the news they hear on podcasts. Jeff - Last two computer magazines are dead. Ant - LumaTouch Adds Multicam Support. Ant - Shout Out To Mr. Terrell. Jason - Under Pressure: Confronting the Epidemic of Stress and Anxiety in Girls by Lisa Damour Ph.D. Hosts: Jason Howell, Jeff Jarvis, Stacey Higginbotham, and Ant Pruitt Download or subscribe to this show at https://twit.tv/shows/this-week-in-google. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit Sponsors: meraki.cisco.com/twit GO.ACILEARNING.COM/TWIT
Panic at Google: Samsung considers dumping search for Bing and ChatGPT. Samsung can't dump Google for Bing as the default search engine on its phones. Why Samsung Doesn't Want You to Use Google Apps. AI could cause a mass-extinction of languages — and ways of thinking. AI science search engines are exploding in number — are they any good? 'Overemployed' Hustlers Exploit ChatGPT To Take On Even More Full-Time Jobs. Google Devising Radical Search Changes to Beat Back A.I. Rivals. Google's Rush to Win in AI Led to Ethical Lapses, Employees Say. '60 Minutes' Made a Shockingly Wrong Claim About a Google AI. Google to launch its first foldable phone, the 'Pixel Fold,' in June. Sources: Pixel Tablet will have 8GB of RAM, four colors, and this included dock. Report: Pixel 7a will cost $499, Pixel 6a will continue at a reduced price. Nilay Patel's devastating interview with Chris Best. Bluesky is my favorite Twitter clone yet. Bluesky's CEO wants to build a Musk-proof, decentralized version of Twitter. Thousands fled to Mastodon after Musk bought Twitter. Are they still 'tooting'? NPR quits Twitter after being falsely labeled as 'state-affiliated media'. AI makes up a duet with Drake & The Weeknd (nobody to complain about taking it down but publishers want to block AI). Reddit Wants to Get Paid for Helping to Teach Big A.I. Systems. Amazon releases photo dataset to program robots to replace crappy pick-and-pack Amazon jobs. Bainbridge ferry: "Abandon ship!". It's now 'Google Fi Wireless' with redesigned app, icon, and more smartwatches. You can now redeem Play Points for Google shirts, socks, water bottles, and more. Nest Thermostat gets Matter support today, including Apple Home compatibility. Google Chat rolling out Material You web redesign. This College Football Program Mined Fanatics Consumer Data to Fuel a $1 Million Boost in Ticket Sales. Will smart medicine drive privacy legislation? It should. Picks: Stacey - Era 300: The Stereo Speaker With Dolby Atmos. Jeff - Americans mostly believe the news they hear on podcasts. Jeff - Last two computer magazines are dead. Ant - LumaTouch Adds Multicam Support. Ant - Shout Out To Mr. Terrell. Jason - Under Pressure: Confronting the Epidemic of Stress and Anxiety in Girls by Lisa Damour Ph.D. Hosts: Jason Howell, Jeff Jarvis, Stacey Higginbotham, and Ant Pruitt Download or subscribe to this show at https://twit.tv/shows/this-week-in-google. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit Sponsors: meraki.cisco.com/twit GO.ACILEARNING.COM/TWIT
Panic at Google: Samsung considers dumping search for Bing and ChatGPT. Samsung can't dump Google for Bing as the default search engine on its phones. Why Samsung Doesn't Want You to Use Google Apps. AI could cause a mass-extinction of languages — and ways of thinking. AI science search engines are exploding in number — are they any good? 'Overemployed' Hustlers Exploit ChatGPT To Take On Even More Full-Time Jobs. Google Devising Radical Search Changes to Beat Back A.I. Rivals. Google's Rush to Win in AI Led to Ethical Lapses, Employees Say. '60 Minutes' Made a Shockingly Wrong Claim About a Google AI. Google to launch its first foldable phone, the 'Pixel Fold,' in June. Sources: Pixel Tablet will have 8GB of RAM, four colors, and this included dock. Report: Pixel 7a will cost $499, Pixel 6a will continue at a reduced price. Nilay Patel's devastating interview with Chris Best. Bluesky is my favorite Twitter clone yet. Bluesky's CEO wants to build a Musk-proof, decentralized version of Twitter. Thousands fled to Mastodon after Musk bought Twitter. Are they still 'tooting'? NPR quits Twitter after being falsely labeled as 'state-affiliated media'. AI makes up a duet with Drake & The Weeknd (nobody to complain about taking it down but publishers want to block AI). Reddit Wants to Get Paid for Helping to Teach Big A.I. Systems. Amazon releases photo dataset to program robots to replace crappy pick-and-pack Amazon jobs. Bainbridge ferry: "Abandon ship!". It's now 'Google Fi Wireless' with redesigned app, icon, and more smartwatches. You can now redeem Play Points for Google shirts, socks, water bottles, and more. Nest Thermostat gets Matter support today, including Apple Home compatibility. Google Chat rolling out Material You web redesign. This College Football Program Mined Fanatics Consumer Data to Fuel a $1 Million Boost in Ticket Sales. Will smart medicine drive privacy legislation? It should. Picks: Stacey - Era 300: The Stereo Speaker With Dolby Atmos. Jeff - Americans mostly believe the news they hear on podcasts. Jeff - Last two computer magazines are dead. Ant - LumaTouch Adds Multicam Support. Ant - Shout Out To Mr. Terrell. Jason - Under Pressure: Confronting the Epidemic of Stress and Anxiety in Girls by Lisa Damour Ph.D. Hosts: Jason Howell, Jeff Jarvis, Stacey Higginbotham, and Ant Pruitt Download or subscribe to this show at https://twit.tv/shows/this-week-in-google. Get episodes ad-free with Club TWiT at https://twit.tv/clubtwit Sponsors: meraki.cisco.com/twit GO.ACILEARNING.COM/TWIT
Transcript: Joe Krebs 0:00 2023 marks the beginning of the second decade of agile and for the past 10 years, I've been releasing podcast episodes with a variety of speakers and topics to you. And I hope you enjoy the ride so far. I don't know how many of you guys actually know the beginning of agile, and how it all started. While I started, the idea of a podcast actually started after a visit with Jean Tabaka in New York City, where we recorded again, a audio segment for the New York City community. After the recording, she pointed out that this was a really interesting conversation. And she really enjoyed it. And she thought, why am I only releasing this content to the New York City crowd and not on a world level as a podcast? So I began thinking about it, produced a podcast, and eventually it turned into agile FM, something you'll hopefully enjoy today. So as a tribute to Jean Tabaka, which left us way too soon, in 2016, I decided to re release that original content from 2013 with her. And what's amazing after I really listened to that audio segment with her is how much she already talked about organizational agility, somehow business agility, and some collaboration issues that are still valid today. So thank you, gene for, you know, helping me to get into the podcasting. And, you know, having me indirectly meet so many people on this podcast recordings. But I also wanted to make sure that everybody out there knows how influential Ginger Baker was in a variety of ways, and how valid her books and contents still are today, in 23. So I hope you enjoy this one. And in memoriam here is Jean Tabaka. Agile New York City 2013. Joe Krebs 1:56 I am your host Joe Krebs, and today I'm here with Jean Tabaka. Welcome to the podcast. Thank you so much, Joe. Jean, you're in town for a very special event to the edge on New York City community. We're celebrating our fifth birthday. Today, actually here at Pace University in beautiful, sunny New York City today. So thank you "A" for coming to the podcast. And "B" more important is actually speaking tonight to the edge on New York City community. That's a that's a wonderful thing for you.Jean Tabaka 2:26 Thank you. Thank you so much for inviting me. And I guess I could take a little bit of credit for the wonderful weather I brought from Colorado. What the heck. Yeah. And to be part of the fifth anniversary. Wow, what an honor. So seriously, thank you so much. This is great.Joe Krebs 2:45 Well, thank you, Jean, when I was when I was researching a little bit around your book, actually, in preparation for this podcast, I realized that, although we're turning five years, your book is older than five years. Yeah. Well, your book prior to the creation of agile in New York City. Wow. And it's still up to date. No, no. Should we say the book is timeless? It is it's still valid. I mean, people still read it. It's still a topic of conversation. It's not like a programming language has been outdated. The book is still very relevant. It's collaboration explained.Jean Tabaka 3:23 Right. Interestingly enough. About 2003. I think it was, I'll be talking about this in my talk this evening. But I'd like to really bring it up now. So thank you very much. And I was approached by the executive editor of the Agile Software Development series that was being run by Alistair Cockburn and Jim Highsmith. And he said, someone told me to talk to you. Wow, that was a bit frightening right there. And he said, I gathered that you have a great passion around collaboration, and specifically about how to facilitate collaboration. And I said, Yes, because I believe in the human aspect of agile, I read about it. And I don't see in the books, clear guidance about how to bring about self organization, how to make sure all the voices are heard, and how you can gather the greatest pools of insight. And he said, well, then write a book about it. I said, I could do that. But I think these sorts of things are much better transferred in person. And he said, well write the book. And it took me a long time to write the book, because very honestly, I didn't believe in it. I kept saying to him, but no one will read it. And he said, No, I believe in this book. And in fact, back to your point, Joe, he said, This is material, I believe will live on fact beyond many of the other books and he said if it doesn't, I promise su I'll work with you. I won't publish it if we really don't believe in it. And shoot. It's, it got published. It's gone beyond my wildest expectations. I am blown away, truly humbled by the people who still come to me worldwide and say, Thank you. Thank you for this book. I seriously never would have imagined and the gentleman who urged me to do this. Well, he was right. Yeah.Joe Krebs 5:40 Being persistent, right, and making you believe in, in what you're doing? Yes, even though you might not be seeing it at that point. But I did.Jean Tabaka 5:49 And I think you and I were talking earlier about our technical backgrounds. And I kept thinking, my book really isn't technical. Is it going to allow others to see that I have a technical background? Will it look like soft, fuzzy skills. And that was a part of the challenge for me as well to publish the book. And it's, again, just humbling that it's been welcomed into the community as it has.Joe Krebs 6:18 Well, the the other part of your title collaboration explained is actually facilitation skills for software project leaders. Yes. So what I actually like about this, two aspects of it, which are actually more important than ever, in our Agile community facilitation skills. And in 2006, when he was published your you talked about leadership?Jean Tabaka 6:40 Yes. In fact, that's the first chapter in the book. Wow. Thank you, Joe. Yeah, the first chapter of the book is on servant leadership, and what it takes. And there were people who had told me, Well, first of all, get rid of that chapter. And I just wouldn't, I refused. I believe that as we not just inform the Scrum Masters and the Agile coaches within our agile world, that is, we scale and have agile move outside development organizations, we move out what I'll call the value stream, that organizationally, we have to invite the notion of servant leaders, and people who believe in the insights of the teams as they bring forth their visions. That was very important to me. And that's why I lead the book off with that.Joe Krebs 7:39 So you have been doing this since 98. Yeah, the actual communityJean Tabaka 7:42 I am one of the Agile grandmothers.Joe Krebs 7:47 Since 98, there was also the word software in your book with would that be a word we could almost now like years later, almost eliminated, like because so many people do Agile outside of software development?Jean Tabaka 8:00 That yeah, I think that at the time, because my background was strictly software. I have a graduate degree in computer science learn. And that's all I've ever known about the world. And there's been this slow transformation of how I've gone from being analytical, to be more aware of the creative and humane side of how we create software. When the book first came out, I remember I had a gentleman contact me six months to a year afterward and say, he was from New Zealand. So right then and there again, I was blown away. Wow, my book was selling in New Zealand. And he wrote to me to say, why didn't you put the word software in this title? This book is not about software. It's about how to help organizations really be collaborative, how to facilitate collaboration. I knew about that, only in the software world at the time. And as I now look farther out, and around me, I see that and hear from people. This really isn't just about software. And thank you for helping software people understand the value of it.Joe Krebs 9:18 Why do you think it is that we have seen so many technologies come and go. And the topic of collaboration, facilitation is still very much a coot. I would actually say like it. It's important, more important than ever. What do you think is why technology can't solve specific problems in human behavior? We have all these tools will be now and but it seems like the projects are still not more successful from a from a collaborations perspective. Did you agree or do you do you think just been done some progress?Jean Tabaka 9:54 It's interesting. Originally, my target audience was For people who felt that more control would provide more success in the software world. And so I was trying to help command and control environments move to more collaborative environments. Some stuff I've been reading lately, interestingly enough, is pushing back on the agile movement saying, no people need to be able to work on their own to be truly creative. And I've been responding to that and a couple of posts here and there saying, I all the more believe in facilitation as a role because in this world where creativity needs to come both from the group, the the team, as well as the individual where creativity comes from both spaces. A really well informed and well seasoned facilitator is also sort of paid to be an observer, and to bring out the strengths of the team and the individual. So we raise the overall wisdom of the team, by individual contribution, and by overall team contribution. I don't know if that really answers your question orJoe Krebs 11:14 not? Well, yeah, I've seen like teams, distributed teams primarily, there was like, honestly, Cyril collaboration. They were assigning tickets to each other, talking. And that's not the collaboration I have in mind right?Jean Tabaka 11:29 Now it's not and and thank you for bringing that up. I've worked with a lot of distributed teams teams distributed within the same city within the same same state within the same country within the same continent, and then across three different continents. And again, the assumption is, well, we need to add more and more control. And I recognize that the scaffolding around these environments does require a bit more work than when the team is co located, we lose so much of the communication and the implicit versus explicit communication flow. The the tacit versus tribal knowledge. At the same time, when I've been traveling in India, and China, and Texas, sorry, I had to throw that in there. Talk about three different cultures. And what I have been doing is trying to help leaders in these types of environments understand good facilitation is all the more important. Because what I discovered that is that without good strong facilitation, in each of the remote areas, or distributed areas, as well as across the distributed teams, we can't really be reap the benefits of agile at all. In fact, people will start to become very alienated. And assume, frankly, sabotage by the other people. The only commitment the only communication device you have is a ticket. it for some reason, carries a little, little seed of blame and shame with it. Yes, that's not the intent. But boy, do I see shame and blame flying, you know, transcontinental.Joe Krebs 13:37 It's true. It's true. It's really true. Yeah. Well, you mentioned the Agile. I don't know exactly what you say as a movement or agile. You want to push back a little bit. You actually seeking a lot of advice outside of the Agile community. In your talk tonight, tell me why the Golden Circle of Agile? You you actually outline on our website, which is on www agile nyc.org. You actually say? Simon's you were very much influenced by Simon Sinek actually by a TED talk. Yes. So you're actually reaching out to totally other communities, tribes, so forth for for advice, and you map that to, to agility. Is that right?Jean Tabaka 14:24 Yes. Yeah, I want to clarify that I'm not pushing back on agile. What I'm doing is I'm inviting in and pulling in more resources into my technical world than I ever would have imagined. So initially, I was proud and eager to read as many agile books as I possibly could, and seek out the Agile speakers. Go to Agile conferences. What I'm discovering is that over time for Our agile adoptions to move into Agile transformations to move into organizational transformation. I'm being pulled to seek new guidance back to the talk for this evening. Tell me why and the golden the Golden Circle of Agile. When I saw the TED Talk by Simon Sinek, let's start with I was watching TED Talks. What I've been doing that five years ago. No, is Simon's talk about agile. No. But I listened to it multiple times, and took my own interpretations around it. They're not specifically what Simon says, oh, that sounds funny. Sorry. And then I bought his book, start with why. And it gives so much wonderful humanity underneath this thing called the Golden Circle of why, how what. And I said to myself, that really speaks to me. And it falls in line with some other authors and their books that I've been looking at, again, to broad the value of Agile to reap more benefits of Agile. They're not agile books.Joe Krebs 16:24 You do want to you want to share them with the Agile New York City community, what's on your bookshelf right now? What do you what are you interested in?Jean Tabaka 16:30 Actually, you know, oddly enough, what's more, well, yes, I have a bookshelf full of books. But, okay, this is a little bit of a nod to the Kindle. Because I love these books so much, I bought a Kindle, so I can carry them with me wherever. And, frankly, seriously, I use a Kindle as my library, as my reference library. So if you come through what I have on there, you'll discover every one of these books, I think that one of the biggest influences on me with regard to being a change agent, and therefore someone who believes in Agile transformation has been Seth Gordon. And admittedly, I haven't read all his books. But I would say this was a transformative book for me, and it's linchpin. I don't know if you've read that one, it blows me away. And it he talks about being prepared to bring your gifts and your artistry into your work. And I was thinking about how agile asks so much of us, and that our organizations deserve and should value our gifts and our artistry, I think agile invites that but it never really used those words. And he also says that we with our sense of artistry should be prepared to lean in to do hard things. And as we lean in a true artist chips, there are a couple of other things, he adds him with that. But I'd have to pull up my library to tell you this. Boy have those meant a lot to me with regard to talking about what Agile and how we as individuals work within an Agile transformation, and how an organization should be inviting our artistry and our gifts should help us lean in and ship. A book very similar to that. Daniel Pink's drive, and that has a lot to do with how intrinsic motivation is far more compelling for individuals and teams than extrinsic rewards, or extrinsic. Punishment is too strong a term but if you don't get this done, then you're in trouble. So you have to go into this depth tomorrow. Yeah. Wow, another book, I've been doing a lot. I've been going back to time and time again. And in fact, excuse me. Pardon me, I'm using sort of my metaphor for the year is Dan Heath and Chip his book switch. Again, nothing to do with agile, but has to do with when we're prepared to preparing to be transformative, and they have three metaphors there which are, drive the rider so set a vision, motivate the elephant, which is look into the emotions and the heart of what it takes to go to transformation and then shape the path so ensure that that can occur. And again, I think about Wow, all these things I care passionately with regard to agile, agile teams, agile organizations. I want to give these gifts to people about I get how hard it is. And we're worth we're worthy of what we can get out of that. And then a bit more technical.Joe Krebs 20:14 How do you fight broadening that scope? By looking into other industries? What do you what do you think is going to happen to our community? Or where would you like to see the Agile community? Getting stronger getting? Or emphasizing certain topics? Is there anything based on what you're seeing around? Yeah, John community?Jean Tabaka 20:39 I think I wouldn't be telling you anything new with this answer, but I'll give it to you.Joe Krebs 20:43 Please give it to me. You can decide.Jean Tabaka 20:46 And I believe the original agile movement, had a wonderful focus on how to help development teams deliver, and how to protect them from the tyranny that tended to surround them that held them hostage, in some ways. What I'm hopeful about with regard to reading these new things, and the way that I would invite them into agile communities, is that we are broadening, agile scope. And its focus, and inviting, and we're broadening both into the individual values, and our quality of life. And we're broadening out to the organizational view, and organizational quality of life. This is a hard sell, when I go talk to large organizations, they'll still look at the bottom line. And the reading I've been doing is that the bottom line will take care of itself sounds pretty Frou Frou, whatever the bottom line will take care of itself. When you really believe in the people. Every one of these books says believe in the people care and the people and these other things will take care of themselves. I've also been reading Don Reinertsen must be so I feel sorry. That's okay, I keep interrupting you. So.Joe Krebs 22:21 But that has to be true, right? Like a truthful. You believe in your people? I mean, it has to be, it has to be done right. From an organizational perspective. A lot of people say that it's just like I believe, just take care of your department and takes care of itself. Just focus on the customer. Or other say just focus on the employees, like whatever your viewpoint is. But some organizations try that. And it's still not successful, because they might not be really meeting it. But they're saying, right, yeah, so I guess there's a hidden agenda.Jean Tabaka 22:54 Yes, yes. And again, thinking about some of the things I've been reading in the agile and Google Groups, etc. And talking with organizations is I wonderfully I get paid to go talk with and listen to people. How did I get this lucky? And I hear that agile still puts them on Death Marches instead of one death march at the end. Now we have a death marked every two weeks. Yeah, let's sign up for Agile. And and they're under the Agile tyranny. Yeah, they're they're under some sort of tyranny of time box.Joe Krebs 23:33 So torture. Yeah, every two weeks. And that was not the intent. No, that's that's not the intent. Yeah.Jean Tabaka 23:39 And so as we're trying to do the right thing with agile, I think it's valuable for us to look outside of agile and say, Can we reinforce ourselves of what the intent was? And can we actually have it grow through our nurturing of the intent through these through these other guides?Joe Krebs 24:00 I do want to come back to something very, very tiny, narrow topics is meetings, you said, we already had focus we have created we have created where we are delivering software. So you're doing all these good things with agile but I still observe and I just wanted to ask you, obviously you're sharing this battle Holly, Holly, anyone meetings, meetings, Ali run any in any kind of shape, they run in an effective way? Do you have any advice for the listeners out there? I do like one tip or something, how to run meetings, a little bit more effectiveJean Tabaka 24:39 Habits of Highly Effective facilitator. Okay. And sometimes I think people are looking at me and saying, Well, Jean, when you see everything is a nail, yeah, your hammer is the right tool. I would like to use my company rally software as an example this coming August 1, I'm celebrating my eighth anniversary with the company. Thank you. And I was the first consultant hired into the company. Here I was writing a book I was hired in in 2004. I was writing a book on collaboration and facilitation specifically. We were very small group at the time. And I approached the CEO, Tim and the founder, Ryan, and said, I think we could really benefit from having facilitated meetings, Agile has so many meetings. And they said, Okay, ceremonies that Yeah, show us what you've got eight, seven and a half years later, we do not have any major meetings without a facilitator. We are an organization of facilitation. And this has not been through me pushing it on people. It has been through groups pulling it. This is not just the development teams, it's every department in the company. We have retrospectives, we have planning meetings. And we now actually have a facilitators group. And we check in with one another about what are you running into? What are some more things you've been reading besides genes, but we truly believe now we are a facilitation driven organization. And when I can bring that message into other organizations, because they say, agile is killing us there are too many meetings, then what I talked about with them is how effective are your meetings? What are you doing to ensure that they meet a purpose that they don't go on forever and ever, that they don't suffer from what I call LV di D? Yeah, loudest voice driven development, loudest voice decision making driven decisions. The facilitator is there to protect everyone and make sure everyone's heard and understood in a safe environment that I believe is truly critical to Agile. And that's why I think facilitation is a isn't great and necessary tool in the Agile set of tools.Joe Krebs 27:11 How do you see like social media networks, influencing the focus of today's meetings? Do you think that's like with Twitter, with Facebook with all these technical capabilities of instant messaging? Do you think that has any influence negatively on an agile project?Jean Tabaka 27:31 Well, what I can say is that being the one of the grandmothers out there, figure template inish, initially, I put push back very hard on no electronics in meetings, what I've come to believe more valuable is our intentions in meetings, and how electronic service services again, I'll just use my own company. But I've seen it in other companies, where we make agreements with one another at the start of a meeting, we declare our intentions, and the use of electronics. For instance, recently, we had a meeting where we wanted a colleague engaged. And so we just put her in Google Chat, turned in video chat and turned around and sat in a chair and major part of our meeting. In almost every one of our conference rooms, we now have very large high def, panel screens on the walls, so that we can have people in the meetings. And people will also say I need electrons, I need to have my electronics on because I need to stay in I Am. Part of it is so that we make decisions very quickly that we remove the waste of if someone's not in the meeting, we bring in their information to make decisions more informed and faster than waiting until outside the meeting. So theJoe Krebs 29:02 technology is related to the meeting itself to the Yeah, no, it's not like just chatting with somebody about something totally unrelated to the meeting. WeJean Tabaka 29:10 have meetings that still suffer from that. Yeah. And we as facilitators are learning how to check in with people about the agreements, the intentions and the norms. And I'll ask very specifically, who knows right now that they need to be in email. Okay. Yeah, email. Well, yeah, tell me that. Yes. I I have a burning issue that I need to be engaged in and therefore the rest of the group understands why that person is doing email and the others aren't. Yeah. And we still struggle with that.Joe Krebs 29:44 You said you started as a consultant with a rally Yes, but your title now is fellow keen on finding out what a fellow does for rally. Ah, tell me a little bit about Your day. What are how does a typical day of gene debate look like? What I would ColoradoJean Tabaka 30:06 in Boulder, beautiful Boulder, Colorado? Believe it or not, this is something of an emotional question and answer for me. I have loved my work as an agile consultant. I have loved and continue to love working with rally. It is the best job I've ever had in my 30 plus years in the technology community. Well, as the first consultant I help define what we would look like as consultants. One of the big things being we would be highly facilitated. When I moved into the role of agile fellow, the intention was, this is going to sound a little self serving that I would travel less travel less. But now you know something about that. What, what has been so deeply rewarding to be agile fellow is that I actually travel more. And it has to do with the fact that I read a lot more and I blog more. And I work with different levels, higher levels in organizations. And how we came up with the word fellow was we brainstormed and said we don't know what to call this. Let's just call it an agile fellow for now. But it's not an untypical definition. I didn't want to be called an agile thought leader. I thought that was pompous. And yeah, a bit assumptive. But I did want to be someone in the rally community and then in the community at large that where I made an intention of I'm here to share ideas and bring in as we talked about earlier, ideas that aren't even necessarily from agile books.Joe Krebs 31:55 What do you do to relax during boredom? I do try to get a feeling of what is are you scared? Are you ski?Jean Tabaka 32:02 Oh, well, I'm an extremely bad skier. But you ski Yeah. I just went skiing a couple of weeks ago and suffered about five major bruises all over my body and knocked my noggin my head pretty badly. I've broken a leg skiing. I skied into a tree two very badly sprained ankles. And then this two weeks ago, the worst bruises of my life. And I still get out there. It's so beautiful. Wow, I it is so beautiful.Joe Krebs 32:40 You're a skier in training. Claiming like, as we discussed earlier, we still feel like we're in graduate school. Yes, right. And you're stillJean Tabaka 32:50 I'll be in kindergarten as king. And I do love. The other thing about living in Boulder. I chose to live there 12 years ago. It's a beautiful place. There is a lot of entrepreneurship. There's a lot of sense of sustainability, and social impact and giving back to the community. And I've had the deep honor of being engaged with some of the social initiative clubs at the University of Colorado, and also helping with some of the entrepreneur programs. I'm helping set up an agile conference at the University in September. That may not sound like leisure. Okay, let's back off. When when you're passionate about your work, it bleeds back and forth. It really does.Joe Krebs 33:43 You know, it's like, what weekday is it and you will realize how I work on Sundays. But you don't feel it.Jean Tabaka 33:49 And I am trying to move away from so much of my reading, feeding into my passion about work. And actually this summer part of the rally program for having been at the company seven years, I'll be celebrating my anniversary. We get six weeks of sabbatical. So I'm intending to truly take six weeks completely away from my passion around agile.Joe Krebs 34:17 Will that be New York?Jean Tabaka 34:19 It's going to it's going to be in an undisclosed location in France, okay for four weeks of intense language immersion. And I have reasons for doing that which go back to Seth Gordon, and my need to lean in and ship.Joe Krebs 34:39 Awesome. With Thank you, Jean, thank you for your time here. It's been a delight prior to your talk. I just want to highlight that one more time. Tell me why they go in so called Agile we're gonna hear your talk later. At Pace University at our fifth anniversary. It's not a lot. Yay, but it's five years and it's good moment for us to reflect. And we're happy to have an amazing speaker like you onstage. And not only onstage, but also on the ground, actually where we have food, drinks and we can stay for some drinks. That's aJean Tabaka 35:13 hobby. That's food and drinks. Yeah. And music,Joe Krebs 35:17 drinks music, and so we have a good time. Thank you again.Jean Tabaka 35:22 Well, I'll tell you that again. Thank you so much. And thank you for inviting my topic about tell me why that is a passion of mine. I don't think I understood it back when I was an agile neophyte, and learning just how to work within teams. I now look at how passion drives us and should drive the organization. And as Simon Sinek would stay, I would say start with why and that's start with your passion and your vision. That's what I'll be talking about this evening.Joe Krebs 35:55 Thank you, Jean. Thank you so much. Bye bye.
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We spend so much time working on our business, but do we even have time for ourselves? Joining us again for another episode is Sterling White. He is a seasoned real estate investor and proud founder of Sonder Investment Group. With more than a decade of experience, he and his current partner have been directly involved with both buying and selling over 100 single-family homes and scaled his personal portfolio to up to 500 units. Sterling believes that when we work on ourselves, we bring more value to our business and to the people around us. He talks about how he is taking a step back and finding ways to improve himself. He also shares important strategies and mindsets we need to navigate the current market conditions. [00:01 - 07:49] Positioning Yourself in a Market Shift Welcoming Sterling back to the show The market is shifting and now is a good time to sell Real estate is overpriced but it's still better to invest than to leave the capital sitting in the bank They are hitting a pause on their previous acquisition strategies due to the economic environment and will be flipping the switch once things start to turn [07:50 - 20:59] Keeping Your Mind Sharp Sterling is improving himself by doing things beyond just business Accept these truths: People are going to be people There are things that you cannot control, especially what's happening in the market It's important to be self-aware in order to make sound investment decisions Practice patience and avoid FOMO Assess risk and protect your downside If given a chance, what's one thing Sterling would do differently in his career? [21:00 - 21:58] Closing Segment Reach out to Sterling! Links Below Final Words Tweetable Quotes “We've got quite a bit of uncertainty that's going on with the rise of the interest rates and I just believe that what people are paying for properties right now is just not sustainable.” - Sterling White “People are going to be people and they're acting in their best interest, which many of the times, their best interests may not be in your best interest.” - Sterling White “I've learned from people who are further along than me in their journeys, they've had those dry spells where they didn't acquire. But when they did acquire and things did shift in the market, they really scaled.” - Sterling White ----------------------------------------------------------------------------- Connect with Sterling at SterlingWhiteOfficial.com and subscribe to his YouTube channel! Resource Mentioned: How To Scale Commercial Real Estate: Scaling Your Multifamily Real Estate Business With Sterling White Connect with me: I love helping others place money outside of traditional investments that both diversify a strategy and provide solid predictable returns. Facebook LinkedIn Like, subscribe, and leave us a review on Apple Podcasts, Spotify, Google Podcasts, or whatever platform you listen on. Thank you for tuning in! Email me → sam@brickeninvestmentgroup.com Want to read the full show notes of the episode? Check it out below: [00:00:00] Sterling White: The first point is being self-aware and that's one of the things that through philosophy, I've also been studying human psychology. And it's just one of those things that, to answer the question that you have is human beings, I wouldn't call it irrational, but it's human nature, so meaning that if something's going up, let's say an investment in stocks or crypto, whatever it is, let's say stocks, that when everything's going up, that's when people have the fear of missing out effect and they start investing. [00:00:41] Sam Wilson: Sterling White is a multifamily investor in the Midwest. He has owned up to 500 units. He's also been a BiggerPockets contributor since 2014 Sterling. You've been on this show before, and certainly appreciate you coming on back here again with us today. Welcome to the show. [00:00:55] Sterling White: Yes. And thanks for the intro there and the energy, the tone, and everything. I think I just may clip that part and just have it at the beginning of my podcast or just whenever I enter a room, I'll just pull my phone out and play that. [00:01:09] Sam Wilson: That's awesome, man. Sterling, it's great to have you back on, you know, there are for our listeners, maybe they didn't catch your previous episode, there are three questions I ask every guest who comes in the show: in 90 seconds or less, can you tell me where did you start? Where are you now? And how did you get there? [00:01:23] Sterling White: Yeah. So started in Indianapolis, Indiana rougher parts of the city single mother, fraternal twin brother, ended up getting into real estate. This was 2009 when things were not so good in the economic environment. As a construction laborer, I read the book Rich Dad Poor Dad which rich and wealthy people did not get that way by being laborers, so then I started buying single family. I got up to 150 and then transitioned 2017 to multifamily, got up to about 500 units. So there we go. That's 31 years and 60 seconds I believe is what I did. [00:01:56] Sam Wilson: Yeah, you did, man. You definitely kept it under the 90-second threshold there. Certainly appreciate that. That is awesome. So you scaled up to 500 units in your own personal portfolio. And then things have changed. We've had a market shift, like tell me what you guys are doing today and how you guys are positioning yourself. [00:02:15] Sterling White: Yeah. So I've been selling over the years and just have one apartment left, which is 156 units, which is now under contract and waiting to close. There was a fire at the property and now going back and forth with insurance. So it really pushed it along, but actually received a million dollars more than what we had on our five-year projections. And we're two years into the project. So that just goes to show with where we're at in the market at this moment. And I believe that there's going to start to be even more of a shift so want to have that dry powder available and ready. [00:02:48] Sam Wilson: That's really kind of wild. So, I mean, and we're seeing that across how many assets, I mean, everybody in the multifamily business seems like, oh, we're hitting our projections sooner than what we thought. We are getting more than what we projected. And it seems like for you, you think it's a good time to sell? [00:03:03] Sterling White: Oh, yeah, for sure. With what people are paying and it's just one of those moments that, well, the perfect time I would've said would've been, what, six, eight months ago, but now is the other from that. But it's what people are paying in the overall sentiment and people are, I mean, just wanting to park their money in real estate. So when you get all of this influx of cash, yeah, it's a really good time to sell. [00:03:26] Sam Wilson: What do you expect? So what do you expect to happen? A lot of times you look at market dynamics to say, okay, now is a great time to sell. That is because there is anticipation of something different in the future. What are you anticipating? [00:03:39] Sterling White: So one, we've got quite a bit of uncertainty that's going on, the rise of the interest rates, and also, I just believe what people are paying for properties right now is just not sustainable. And I'll give you a prime example. The 80-unit that we sold, bought it for 3.35 million in 2018, and then a year and a half, two years later sold it for 5 million. I have no way, how that person made those numbers work 'cause we're actually operating the property, we're saying, how did they make that work. So I believe those deals will start to come around. [00:04:12] Sam Wilson: So what you're saying is that you are in, and again, that this is kind of not asking to predict the future, but your conclusion is that people have a hypothesis. That there's people that have overpaid for properties. And then they're going to come back here in the near, you know, 6, 12, 18 months and say, oh my gosh, we've overpaid for these. And now we have to unload 'em at a discount and you're anticipating picking those up. [00:04:37] Sterling White: Yeah. And I made that mistake overpaying for a property and ended up having to sell what was this, 12 months, a year and a half after that, 'cause didn't raise enough cash to take care of the improvements, because overpaid for the property. And if would've raised that money up front, it would've affected the investor returns. So it was already an okay deal, without raising the cash. So in essence is that same mistake, I believe, people are making. Not everyone, I'm sure some people are, buying deals at a good price, but just from what they bought it for. I just have no clue how they're making it work. [00:05:11] Sam Wilson: I mean, and again, that's not your problem necessarily when someone else is overpaying for a property, you just, but you can obviously collect the proceeds from whatever it is they're willing to overpay so you see it is now a good time to sell. You think, yes. What do you do with that capital once you have it? I mean, that's something that a lot of people are, you know, questions that a lot of investors and us as a passive investor but also active investors have is how do we protect the purchasing power of our capital? I mean, the published inflation rate is, what, 9%? Let's say you get a windfall of millions of dollars. You unload all your assets. So you're sitting on millions and you go, oh, now what do I do with it? How do you protect that from the, you know, erosion of inflation? [00:05:52] Sterling White: That is a great question 'cause I don't have the answer to that 'cause one real estate's overpriced. And then I've invested into other sectors and when I invested it ended up getting cut and some of those investments getting cut in half and actually went down. So it's exactly what you mean, it's uncertain times with what to do with their cash. I still decide to invest it because having it in the bank is you're losing money due to inflation, but I don't have the answers to that. It's very tough right now. [00:06:20] Sam Wilson: Absolutely. Absolutely. Are you guys still in the acquisition game? I mean, are you still looking at assets, still underwriting? Are you doing anything on that front? [00:06:30] Sterling White: Not at this moment. I just haven't, 'cause the approach that I've always taken is, on the multifamily side, is the direct to owner and outreach. So build a whole entire system with that. And it's a lot of work that goes into that. And so for that is the amount of work versus the ROI and what I saw from an economic environment, just couldn't justify the efforts that we put in for the ROI that we got. [00:06:54] Sam Wilson: Yeah. And you guys had, for those of you, again, that are just tuning in and have not heard Sterling's first episode, when we conclude this, I'll go back and find the actual episode number. Normally I know that if I have a repeat guest and I didn't look that up ahead of time, so I apologize, but if you go back and find that episode, you'll hear some really creative sourcing strategies and outreach strategies for acquisitions. Sterling did some really cool things. I won't repeat those here, but certainly, worth a re-listen or a first-time listen if you want to go back and find that episode and find some really cool methods that Sterling was using to find direct to owner deals. So that's really interesting. So you're saying that the amount of time and effort that it takes to ramp up, especially your really unique strategy is just not there right now. [00:07:35] Sterling White: Correct. Exactly. And still, once things do start to turn, already have that foundation set and the knowledge, it's just returning it back on. [00:07:44] Sam Wilson: Right. It's flipping the switch and then you have, you know, capital in the bank and it's flipping the switch. What are you doing right now to really stay sharp? And then to know when the market is turned to a point to where you want to get back in? [00:07:58] Sterling White: So it's stabilizing the current assets being that apartment, but also is I've taken on more, I wouldn't say more, but different hobbies. Meaning is I've taken the time to step back and actually sharpen more of my acts, meaning, my mindset which is taking on more philosophy, learning a different language. And so those are more things and rabbit holes I've actually gone into during this time. [00:08:22] Sam Wilson: Now that's really cool. And, you know, there's always that confluence of money and time that people rarely run into in life. Like, you know, everybody seems to work for those golden years where it's like, oh, Hey, you know, look, we're retired. And we got time on our hands and money in the bank. And it's like, that's just, you know, it happens at few intersections, I feel like, in most people's lives. So it sounds like you may have found that intersection albeit potentially temporary. And this is what you're pouring into. So tell me on the philosophy side of things, why do you think it's important to really work on the way you think? [00:08:55] Sterling White: And I wish more people actually talked about, these types of things, 'cause, yes, business is fantastic, always want to improve on that side, but I believe actually as a human being, you improve yourself. Not only you'll be better of value to people out there and just the common world, but also in your, business as well. One of the philosophies I've been studying or just, reading up on is, like, stoicism, there's daoism. And just one of the things I've taken on is that people are going to be people, accepting that, the good, the bad, and the ugly, and just to not take anything personal that some people may do and that they're acting in their best interest, which many of the times, their best interests may not be in your best interest. So accepting that. And then also is the things that you can control and can't control, which there's a lot of things out of our control, such as if Sam came on this podcast and just leaned in onto me and said, you know what, you were I don't know, make some things up, you're a bad investor, you're underwriting all this. I can't control that, but I can control my actual response to it. [00:09:54] Sam Wilson: Right. Yeah, man, and that's funny. You mentioned that. Somebody said it, that life is 10% what happens to you and 90%, how you respond to it. There we go. Get my numbers right. And getting that mindset set to where when things happen that are outside of your control, you can just go, you know, I can't fix that. The only thing I can do right now is decide how much energy I want to devote to whatever that event was and then figure out how I want to respond to it. And outside of that, I got to just let it go. [00:10:22] Sterling White: Yeah. And I'll give you an example. In my earlier days, when I started the companies I had that is I was working on myself, but there was always, there's different layers to it. And I'll give you a prime example. If someone sent over a not so nice email to me and they had multiple points is sometimes I would just each and every point I would respond back to that email. But now I'll give you an example. If an employer, someone sends that over to me, I'll just, instead of emailing and respond to 'em or getting triggered or frustrated or mad, one, I don't take it personal and I'll just hop on the phone call with them, just to talk it out, and completely take the angle. And many times is it actually what they had in the email was not intended of how I actually perceived it. [00:11:05] Sam Wilson: Right. Right. That's absolutely great. Yeah. I find that as well, hitting those things or not hitting 'em on the head, but just addressing 'em head on. It's like, Hey, you know what? We're not going to email back and forth. We're not going to chat over whatever it is, Google Chat. We are going to just talk. And a lot of times that, whatever you had perceived is not actually what was going on there. That's really cool. How is this affecting you as an investor? And maybe if you're working on your personal philosophy, how does it affect the way that you foresee yourself investing in the future? [00:11:34] Sterling White: Well, there was that one example that I just mentioned there from the business side, but also the accepting things that I can't control is I I'm not able to control what's out there in the economic environment, such as the Fed increasing the interest rates or let's say some Black Swan event happens in the war. We'll have World War III. Hopefully, this doesn't get banned for me saying that, but it is that those are events that I cannot control. So in the event that those do happen, I believe that will actually be an opportunity for investing because when there's blood in the streets, that's the best time to actually invest. [00:12:08] Sam Wilson: Yeah. [00:12:09] Sterling White: Counterintuitive advice though 'cause when it's actually happening, you're like, oh gosh. [00:12:13] Sam Wilson: Yeah, I know. And you bring up an interesting point there and it's something I've I've long thought about, but I don't have an answer to, which is that investors typically invest at the completely wrong times. Going back to your point there in the beginning, which is that you're unloading all your assets because people are paying numbers for 'em that you can't have it make mathematical sense. You're like, this is just dumb. Sure. You can buy it. I'll let you buy it for that. No problem. But one of the things that I struggle with is getting out in front of, you know, 'cause we syndicate opportunities, I don't know if you syndicate your deals or if it's all in-house, but you know, educating our investors for the right time to invest to when everybody else is afraid, being able to instill confidence in the people around us. How do you see yourself doing that? [00:12:58] Sterling White: Yeah, it's one, the first point is being self-aware and that's one of the things that through the philosophy, I've also been studying human psychology and it's just one of those things that, to answer the question that you have is human beings, I wouldn't call it irrational, but is human nature. So meaning that if something's going up, then let's say an investment in stocks or crypto, whatever it is. Let's say stocks, that when everything's going up, that's when people have the fear of missing out effect and they start investing. And then once things start to, a Black Swan event happens in the economy, when it's at the top, because at the bottom when people were scared, that's actually when the wealthy and the smart money came in. And then when things start to go up, retail or the common investor comes in at the top, the smart money actually starts selling off. And then let's say a Black Swan event and then from there, at the bottom, then that's when retail starts to sell. So it's just understanding that psychology and just when things are fearful, and let's say in the real estate market, 2008, 2009, 2010, that was actually the best time to buy. [00:14:06] Sam Wilson: It most definitely was the best time to buy. [00:14:08] Sterling White: But the scariest. [00:14:09] Sam Wilson: Oh, for sure, for sure. 2009, I mean, could you imagine going out and taking down a 30 or 40 million apartment complex? In 2009? People would be like, so you're doing what again? Like, is anybody making money in that? None of their friends are making money in it. There's not these, you know, 2x, 3x equity multiples in two and a half years that everybody's seeing. So it's a really interesting kind of thing that you have to figure out is how to communicate to investors and instill confidence, you know, when everything does seem to be, or could potentially be going in the direction that most people aren't comfortable with. [00:14:41] Sterling White: Exactly. [00:14:42] Sam Wilson: Tell me this. If you were to give advice to somebody else looking to get in the business right now, or looking to scale their commercial portfolio, and somebody came to you and said, Hey, Sterling, I'm looking to jump in, man. What should I do right now? What would you tell ' em? [00:14:56] Sterling White: So is this a person just getting started? [00:14:59] Sam Wilson: Let's say they're like you and they had a single family portfolio, but they want to get out of that game and get into bigger assets. [00:15:05] Sterling White: So I would say is, I mean, one, patience, but also is if you're on social media or whatever the case is. You're saying, okay, I need to get a deal now 'cause I see all these other people getting into it and I haven't, and I no longer want to be in single family, and I need to get this, deal now is the way to deal more credibility or whatever reason, you're just in that mindset that in more of a non-patient is I would just say patience. It's okay. I know we're in the microwave age and it seems as if everything happens overnight, but that's not the case. And one thing I've learned, 'cause if we're speaking in today's, terms on in 20 22, is that, one, yes, I haven't acquired anything for the past several years, but I've learned from people who are further along than me in their journeys. They've had those dry spells where they didn't acquire. But then when they did acquire, when things did shift in the market, they really scaled during those periods of time. So that's one thing as I always study others, but also constantly take a step back and practice patience as much as I can. [00:16:06] Sam Wilson: Man, that's great. That's great advice. Yeah, because, I like the way you put that in the microwave age because it's so true. It's so true. We see it. We hit the button and 30 seconds later, we got a hot, well, I'm going to call it a meal. I'm not going to call it food, but I'm not going to call it a meal. Most of what comes out of a microwave, I'm not going to qualify, I wouldn't qualify as probably food, but either way, it's something to eat. So we're used to that instant. And especially as you see on LinkedIn or you see on Facebook or BiggerPockets, and you're like, oh, Hey, cool. So and so just acquired another massive, you know, transaction. You're like, golly, I'm just sitting on my thumbs. Oh, maybe. [00:16:40] Sterling White: Yeah. And you don't know what all the work that they had that went into that. That could have been an owner that they've been following up for three, four years now that they just didn't have the time to put all that in the actual post or give that backstory, or they could have just overpaid for the deal. You don't know none of these things. So, and that's the thing that, what is it, the self-development and mindset, I went into is just keeping up with the Joneses is that is one of the worst things. And that's why I work to not be on social media as much as I can off of it. [00:17:12] Sam Wilson: That's interesting. That's very, very interesting. Yeah, because the FOMOs and the feelings of like, I'm not doing enough or I'm not moving fast enough or things like that, none of that really generates any positivity, I think, in our life, or actually moves the needle for us. So I think that's a really, really cool point. Tell me this, so you guys, you're selling off your portfolio, you're working on yourself, you're working on your mindset, you are developing your own philosophy. You said you're learning a language as well? [00:17:39] Sterling White: Yeah, Spanish. I can speak it, but [speaks Spanish]. I don't want to get too much, but it's difficult. [00:17:45] Sam Wilson: It's difficult when people talk to you. Yeah. [00:17:47] Sterling White: Si. [00:17:48] Sam Wilson: I caught it. I caught it. Well, you're ahead of me, man. I can't speak it. So I can't. And then that's that's really, really cool. I love the ability and the willingness to keep your mind sharp. That's a really big, I think, piece of the puzzle. I guess the last question maybe for you is this. You know, so we talked about some risks that are out there in the marketplace and you see people overpaying for things. Are there other risks that other people are taking on right now that you feel like you've found a creative way to offset and/ or avoid altogether? [00:18:17] Sterling White: I'd say is believing that cap rates are going to keep steadily compressing. So that's one risk when looking at and analyzing deals, let's say right now, it's the current properties trading at, let's say a five cap instead of underwriting in, let's say a three to five a year projection that it's going to be at a four, maybe even the three. I'm just using that, for example purposes, that likely just keeping at a five, five and a half, or maybe even a six. So that's what I would say is a mistake, to avoid. [00:18:43] Sam Wilson: No, I think that's really, really great. Yeah. And who knows? Who knows where the cap rates go and who knows, the Fed may come out and, just keep interest rates where they are. They might cut 'em. They might just keep raising 'em. I don't know [00:18:56] Sterling White: Who knows? But that is the thing. As an investor, you just have to assess your risk and protect your downside. And I see it, commonly people not protecting their downside. And a quick story is that there was an investor, they were buying a property, and they were buying the property based upon a corporation signing on to the lease, which would be premium rates for their tenants. And I asked them, well, what does the deal look like if the corporation does not sign on 'cause they didn't get anything on paper. And they said I wouldn't buy the deal. And that's what I mean, it's just not protecting their downside. 'Cause if they buy the deal in that case, the corporation doesn't sign on, now what are they going to do? It's not protecting their downside 'cause they couldn't ship that to market 'cause it doesn't make sense. [00:19:37] Sam Wilson: Yeah. Oh, man. That's, yeah, that's scary stuff when you hear deals that they're only good deals based upon one major investor or one major source of... [00:19:46] Sterling White: Everything has to go right basically. [00:19:48] Sam Wilson: Exactly, it's like, I mean, it is owning a business with one major client. It's like the people that, oh, this is my million-dollar-a-year client. And then what do you do when that client goes somewhere else? You're toast. [00:19:58] Sterling White: Exactly, yeah. [00:19:59] Sam Wilson: Man, that's wild. Sterling, one last question for you here is this. If you would rewind the tape over your entire investing career, what is one thing that you would do differently and why? [00:20:09] Sterling White: Man, and I know you probably get this quite often is if I were to change something that could be, I don't know if you watched the movie, The Butterfly Effect with Ashton Kucher. But basically, he kept going back in time to always change one little thing, but when he would change that thing, it would impact the future heavily because of that one. So that's the thing is that, but if I were to go back, just for the podcast purposes, I would say being more patient with myself when it comes to accepting the things that you can't control and not control. And when first, initially starting out, I had to have so much control that in this department, this department, this, and really get into the nuts and bolts and oversee. But if you want to quickly scale and then also free up your mind from that, 'cause there's a lot of mental energy that goes into that. So that's what I would just tell myself that you don't, just learn to let go. [00:20:59] Sam Wilson: Man. I love it. Absolutely love it. Sterling, thank you for taking the time to come on yet again here on the podcast. Look forward to, you know, putting this out and letting the world hear where you guys are in your investing career. Certainly love it and love what you guys are doing. If our listeners want to get in touch with you or learn more about you, what is the best way to do that? [00:21:16] Sterling White: Yes, you could find me at sterlingwhiteofficial.com. One more time, that is sterlingwhiteofficial.com. And then on YouTube, I contribute quite a bit of content on a weekly basis. Just type in Sterling white. Look for a bald, handsome guy. I'll come right on up. [00:21:29] Sam Wilson: Sounds great. Sterling. Thank you again. Have a great rest of your day. [00:21:32] Sterling White: You too.
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