Podcasts about datastream

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Play Episode Listen Later Jan 26, 2024 54:07

Today on Noob School we're joined by none other than Greg Jackson - COO of SmartSights, a global leader in industrial data-driven analytics, reports, and notifications based in Austin Texas. Greg takes us on a deep dive recollection of his high-functioning career, from his time working with Datastream, to what led him to SmartSights and everything in between. Tune in for a lesson in the best practices that will lead you to a long and prosperous career. Check out what the Noob School website has to offer: https://SchoolForNoobs.com I'm going to be sharing my secrets on all my social channels, but if you want them all at your fingertips, start with my book, Sales for Noobs: https://amzn.to/3tiaxsL Subscribe to our newsletter today: https://bit.ly/3Ned5kL #SalesTraining #B2BSales #SalesExcellence #SalesStrategy #BusinessGrowth #SalesLeadership #SalesSuccess #SalesCoaching #SalesSkills #SalesInnovation #SalesTips #SalesPerformance #SalesTransformation #SalesTeamDevelopment #SalesMotivation #SalesEnablement #SalesGoals #SalesExpertise #SalesInsights #SalesTrends

Bridging the Gap with Jon Blair

Play Episode Listen Later Jan 12, 2024 47:58

Today on Noob School, we're joined by an old friend in Jon Blair. Jon takes us through his career, from his time at Datastream to his tenure at ScanSource serving as their worldwide creative director, bridging the gap between sales and marketing as a natural salesperson. Tune in for a humorous and educating look back on all things sales, creative, and tech. Check out what the Noob School website has to offer: https://SchoolForNoobs.com I'm going to be sharing my secrets on all my social channels, but if you want them all at your fingertips, start with my book, Sales for Noobs: https://amzn.to/3tiaxsL Subscribe to our newsletter today: https://bit.ly/3Ned5kL #noobschool #salestraining #sales #training #entrepreneur #salestips #salesadvice

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Episode 92: Expanding Your Business with Graham Stroman

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Play Episode Listen Later Nov 6, 2023 48:05

On this episode of Noob School, we're joined by Graham Stroman, discussing all things sales, from an early move that set the stage for his career to develop, to his time at Datastream, Salesforce, IBM and more. Watch now to learn from his abundant experience in the world of sales, and how he uses his experience to rapidly expand the businesses that he works with. Check out the Noob School Website here: SchoolForNoobs.com I'm going to be sharing my secrets on all my social channels, but if you want them all at your fingertips, start with my book, Sales for Noobs: https://amzn.to/3tiaxsL Subscribe to our newsletter today: https://bit.ly/3Ned5kL #noobschool #salestraining #sales #training #entrepreneur #salestips #salesadvice

Episode 68: Reunited with an All-Time Winner: Jennie Shaw

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Play Episode Listen Later May 24, 2023 30:22

On this episode of Noob School, John catches up with a long time friend and fantastic sales person: Jennie Shaw. Watch now for great interview tips, and to hear about her time at DataStream, becoming the Vice President of Sales for TriMed, and even training surgeons on the implementation of their medical devices. I'm going to be sharing my secrets on all my social channels, but if you want them all at your fingertips, start with my book, Sales for Noobs: https://amzn.to/3tiaxsL Subscribe to our newsletter today: https://bit.ly/3Ned5kL #noobschool #salestraining #sales #training #entrepreneur #salestips #salesadvice

#18: The Value of Cyber Liability Insurance with Andy Anderson, Founder & CEO of Datastream Cyber Insurance

Business Before Technology

Play Episode Listen Later May 16, 2023 68:27

In this episode, we meet with Andy Anderson, Co-Founder & CEO of Datastream Cyber Insurance, an insurance firm focused only on Cyber Liability insurance with a unique twist. And that unique twist is that they work directly with MSP's like FPA to help their clients ensure they're protected technically as well as financially. Listen and learn more about what's going on in the insurance world when it comes to cyber and how best to protect your business from being hacked. -------- Guest: Andy Anderson | www.DataStreamInsurance.com Host: Craig Pollack | www.FPAinc.com ------ This is a Mr. Thrive Media production | email: Chaz@MrThrive.com | Facebook, Instagram, and Twitter

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Documenting Apache Druid Experiments with Hellmar Becker

Tales at Scale

Play Episode Listen Later Apr 25, 2023 20:23

Working on/with Apache Druid is one thing, but talking about it is another. On today's episode, we get tips and tricks for writing about your technical projects from Hellmar Becker, Apache Druid blogger and sales engineer at Imply. Spoiler alert: It doesn't have to be War and Peace. Learn how to get started with your own blog, the value of documenting your process as you go, and what to do when you hit challenges.

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Helping Victims in the Heat of a Cyberattack

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Play Episode Listen Later Mar 15, 2023 27:38

Going through a cyberattack can feel like having a heart attack, and sometimes those calling in for help during one actually are having them. something that Coen Bakkers, Managing Principal Incident Response Consultant at Secureworks has experienced firsthand.Coen joins host Andy Anderson to describe what it takes to get a victim from their first call to a state of recovery, including:- Listening and building trust: hearing out someone in their early stages of panic and reassuring them.- Setting timelines: often Coen and his team are engaged for 2-3 weeks in solving a problem, and clients have to pace themselves so as not to drop from exhaustion.- Starting an investigation: where to look and what to rule out.Coen Bakkers - https://www.linkedin.com/in/coenbakkers/Secureworks - https://www.linkedin.com/company/secureworks/The Cyber Crime Lab Podcast is brought to you by DataStream Insurance.When the worst happens, you want the best financial, legal, and technical support to get you back up and running again. With Cyber Insurance from DataStream, we offer the most comprehensive insurance coverage on the market alongside critical post-incident customer support — all for the price of a cup or two of coffee each day. Make DataStream part of your business continuity plans today. Book a meeting with us at datastreaminsurance.com#cybercrime #cyberattacks #cyberinsurance

Dealing With a Traumatic Cyberattack

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Play Episode Listen Later Mar 8, 2023 35:58

The trauma you feel from a cyberattack can stay with you for years afterward. This is something that Robert Cioffi, CTO and Co-Founder at Progressive Computing, Inc., knows personally.Robert joins host Andy Anderson to share his experience dealing with a major cyberattack on his own company.They discuss: - Why Robert never considered paying the ransom as a real option.- What a “zero-day exploit” is.- The profiles and tools of threat actors.Robert Cioffi - https://www.linkedin.com/in/rcioffi/Progressive Computing Inc. - https://www.linkedin.com/company/progressivecomputing/The Cyber Crime Lab Podcast is brought to you by DataStream Insurance.When the worst happens, you want the best financial, legal, and technical support to get you back up and running again. With Cyber Insurance from DataStream, we offer the most comprehensive insurance coverage on the market alongside critical post-incident customer support — all for the price of a cup or two of coffee each day. Make DataStream part of your business continuity plans today. Book a meeting with us at datastreaminsurance.com#cybercrime #cyberattacks #cyberinsurance

How Threat Actors Are Getting Bigger and Badder

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Play Episode Listen Later Feb 23, 2023 29:31

“Business email compromise” can often lead to much larger problems across the organisation because many people retain sensitive data in their emails. Someone who has seen this play out on multiple occasions is Violet Sullivan, VP of Client Engagement at Redpoint Cyber. Violet joins host Andy Anderson to talk about her observations. She draws on her experience teaching cybersecurity and privacy law as well as working as a practitioner for a forensics company. These include: - The fact that regulations alone can't solve cybercrime — companies have to do their part in keeping abreast of a rapidly changing landscape.- Consider who your first call is when you are in trouble.- When trouble comes, the best response is to consider all options, don't rule anything out.Violet Sullivan - https://www.linkedin.com/in/txcyberlawyer/Redpoint Cyber - https://www.linkedin.com/company/redpoint-cyber/The Cyber Crime Lab Podcast is brought to you by DataStream InsuranceWhen the worst happens, you want the best financial, legal, and technical support to get you back up and running again. With Cyber Insurance from DataStream, we offer the most comprehensive insurance coverage on the market alongside critical post-incident customer support — all for the price of a cup or two of coffee each day. Make DataStream part of your business continuity plans today. Book a meeting with us at datastreaminsurance.com#cybercrime #cyberattacks #cyberinsurance

Ep. 86 – Does Your Business Need Cyber Insurance? With Desraie Thomas of DataStream Cyber Insurance

KnowTechTalk

Play Episode Listen Later Feb 23, 2023 25:23

Does your business need cyber insurance? Truth is, cyber criminals are targeting smaller organizations because the smaller your business, the less prepared it is to guard itself against a cyber attack. Cyber insurance policies and riders have grown popular over the last decade as cybercriminals have become more cunning. Because of this, cyber insurance prices have also risen, so you may be curious whether cyber insurance is something your business absolutely needs. Joining Barb today is Desraie Thomas of DataStream Cyber Insurance, offering clarity to businesses on the topic of cyber insurance. 0:00 – Barb's Introduction 2:20 – Who is Desraie Thomas and DataStream Cyber Insurance? 7:29 – What does cyber insurance cover? 13:16 – What does an insurance company need to know about your business? 18:15 – What is the most important thing Desraie has ever learned? This podcast has been brought to you by CDNTechnologies.com. Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario. Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.

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S3 Ep12: Data for Better Patient Interactions—featuring Jordan Penn

HLTH Matters

Play Episode Listen Later Feb 8, 2023 17:33

About Jordan Penn:In the past decade, Jordan Penn has spent his healthcare career as a storyteller, leveraging healthcare data and analytics to follow the patient journey, assist in research, and more. His expert knowledge of medical and pharmacy claims, lab data, and EMR/EHR data has made extraordinary contributions to his clients, he has also been deeply involved with analyzing patient journeys to support HEOR studies.At Inovalon, Jordan is a Sr. Principal Sales Engineer, working cross-functionally between sales, product, engineering, marketing, and legal to bring new ideas to existing product offerings. When Jordan is not busy bringing healthcare data to life to inform and improve treatment, he enjoys quality time with his wife and daughter in New Jersey and is an avid weightlifter. Things You'll Learn:DataStream can connect to existing EMRs and is EHR agnostic.DataStream seeks to work with clients who lack or have too much data. DataStream helps customers demystify or declutter what they have to assist providers with the insights they need when treating a patient.The HITECH act incentivized providers and hospitals to adopt electronic health records, increasing from 10% of hospitals in 2008 to over 95% for hospitals and 85% of providers eight years later.The 21st Century Cures Act vouched for interoperability and access to medical patient information without any particular need by the user.DataStream can help doctors have information about their patients on their first visit and help them establish an excellent medical relationship with them. Resources:Connect with and follow Jordan Penn on LinkedIn.Follow Inovalon on LinkedIn.Visit the Inovalon Website.

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Thinking Proactively About Cybersecurity

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Play Episode Listen Later Feb 1, 2023 31:12

Not many individuals have been involved with cybersecurity for decades, but Greg Young, Vice President Cybersecurity and CorpDev at Trend Micro, has been advising companies on security matters for over 30 years.Greg has his finger on the pulse of continuing developments in cybersecurity. He and host Andy Anderson discuss: - False positives and false negatives — what they are and how companies can guard against them.- Why the different software you are using for security should be able to communicate with each other.- Why advice like, “just patch software” or “do backups” isn't always easily implemented.Greg Young - https://www.linkedin.com/in/greg-young-9125683/Trend Micro - https://www.linkedin.com/company/trend-micro/The Cyber Crime Lab Podcast is brought to you by DataStream Insurance.When the worst happens, you want the best financial, legal and technical support to get you back up and running again. With Cyber Insurance from DataStream, we offer the most comprehensive insurance coverage on the market alongside critical post-incident customer support — all for the price of a cup or two of coffee each day.Make DataStream part of your business continuity plans today. Book a meeting with us at datastreaminsurance.com#cybercrime #cyberattacks #cyberinsurance

Cybersecurity: Not Just for Big Firms Anymore

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Play Episode Listen Later Dec 14, 2022 27:15

While some medium and even large-scale firms continue to resist keeping up with the latest cybersecurity measures, more and more small firms and solopreneurs are taking cybersecurity seriously, says Wayne Hunter, Founder and CEO at AvTek Solutions, Inc.Wayne joins host Andy Anderson to discuss:- Why organizations need to “walk the talk” when it comes to cybersecurity.- Why cybersecurity isn't ever a “set it and forget it” measure; companies have to keep pace with hackers who are also in “business” for profit.- Ways to overcome objections to cybersecurity measures in an organization.Wayne Hunter - https://www.linkedin.com/in/waynehunteravtek/AvTek Solutions, Inc. - https://www.linkedin.com/company/avtek-solutions/The Cyber Crime Lab Podcast is brought to you by DataStream Insurance.When the worst happens, you want the best financial, legal, and technical support to get you back up and running again. With Cyber Insurance from DataStream, we offer the most comprehensive insurance coverage on the market alongside critical post-incident customer support — all for the price of a cup or two of coffee each day. Make DataStream part of your business continuity plans today. Book a meeting with us at datastreaminsurance.com#cybercrime #cyberattacks #cyberinsurance

What To Do When Insurance Companies Won't Pay

Google Cloud Platform Podcast

Play Episode Listen Later Nov 22, 2022 37:35

While having cyber insurance coverage is important, it's important to have coverage counsel as well, says Scott Godes, Partner and Co-Chair, Insurance Recovery and Counseling Practice, and Co-Chair, Data Security and Privacy at Barnes & Thornburg LLP. Scott joins host Andy Anderson to walk through the details of a case he dealt with. They discuss: - Direct and indirect loss — covering both Scott's opinions and those of the courts. - Why the language in an insurance contract is so important in deciding cases like these. - Tips on how to evaluate and buy insurance.- How coverage counsel can help you receive coverage when your insurance company refuses to pay.The Cyber Crime Lab Podcast is brought to you by DataStream Insurance.When the worst happens, you want the best financial, legal, and technical support to get you back up and running again. With Cyber Insurance from DataStream, we offer the most comprehensive insurance coverage on the market alongside critical post-incident customer support — all for the price of a cup or two of coffee each day. Make DataStream part of your business continuity plans today. Book a meeting with us at datastreaminsurance.com#cybercrime #cyberattacks #cyberinsurance

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Database Migration Service with Shachar Guz, Inna Weiner, and Gabe Weiss

Play Episode Listen Later Nov 16, 2022 40:02

Stephanie Wong talks with guests Shachar Guz, Inna Weiner, and Gabe Weiss about Google's Database Migration Service and how it helps companies move data to Google Cloud. What typically is a complicated process, DMS simplifies everything from planning to security to validating database migrations. DMS has undergone some changes since last we spoke with Shachar and Gabe. It's gone GA and helped thousands of customers benefit from the service. Migrations are possible from any PostgreSQL database source to AlloyDB for PostgreSQL, which is designed to support HTAP data (transactional and analytical). One of the most exciting updates is the introduction of the DMS modernization journey, which allows customers to change database type during migration (heterogenous). In addition, migrations with DMS can be set up to continuously replicate data between the old and new database. With this feature, developers can compare the application performance against the old vs. new database. Inna talks about the benefits of keeping your data in the cloud, like secure, reliable, and scalable data storage. Google Cloud takes care of the maintenance work for you as well. DMS takes security seriously and supports multiple security methods to keep your data safe as it migrates. We talk about the different customers using DMS and how the process works for homogeneous and heterogeneous migrations. Before you even start, Gabe tells us, DMS helps you prepare for the migration. And tools like Dataflow can help when customers decide full migration would be too difficult. We talk about the difference between Datastream and DMS and use cases for each. We wrap up the show with a look at the future of DMS. Shachar Guz Shachar is a product manager at Google Cloud, he works on the Cloud Database Migration Service. Shachar worked in various product and engineering roles and shares a true passion about data and helping customers get the most out of their data. Shachar is passionate about building products that make cumbersome processes simple and straightforward and helping companies adopt Cloud technologies to accelerate their business. Inna Weiner Inna is a senior technical leader with 20+ years of global experience. She is a big data expert, specializing in deriving insights from data, product and user analytics. Currently, she leads engineering for Cloud DMS. Inna enjoys building diverse engineering organizations, with common vision, growth strategy and inclusive culture. Gabe Weiss Gabe leads the database advocacy team for the Google Cloud Platform team ensuring that developers can make awesome things, both inside and outside of Google. That could mean speaking at conferences, writing example code, running bootcamps, writing technical blogs or just doing some hand holding. Prior to Google he's worked in virtual reality production and distribution, source control, the games industry and professional acting. Cool things of the week Flexible committed use discounts — a simple new way to discount Compute Engine instances blog Understanding transactional locking in Cloud Spanner blog Interactive In-console Tutorial site Interview Database Migration Service site GCP Podcast Episode 262: Database Migration Service with Shachar Guz and Gabe Weiss podcast AlloyDB for PostgreSQL site PostgreSQL site Datastream site Dataflow site CloudSQL site Spanner site What's something cool you're working on? Gabe has been tinkering with new Google Cloud databases and managing a new team. Hosts Stephanie Wong

End-User Education Is the Last Mile of Cyber Security

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Play Episode Listen Later Oct 13, 2022 29:19

Great technical solutions to prevent cybercrime aren't much help if the end user isn't educated on the hows and whys of those solutions. That's the message of Bruce Nelson, President at Vertilocity. Bruce joins host Andy Anderson to discuss:An additional method to help speed that process of end-user education: make the “secure way” also the “simplest way.”How threat actors use powerful emotional reactions to manipulate us.Why every organization needs to have a cyber risk assessment done and on file.The Cyber Crime Lab Podcast is brought to you by DataStream InsuranceWhen the worst happens, you want the best financial, legal, and technical support to get you back up and running again. With Cyber Insurance from DataStream, we offer the most comprehensive insurance coverage on the market alongside critical post-incident customer support — all for the price of a cup or two of coffee each day. Make DataStream part of your business continuity plans today. Book a meeting with us at datastreaminsurance.com#cybercrime #cyberattacks #cyberinsurance

Stop Thinking Ransomware Attacks Won't Happen to Your Business

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Play Episode Listen Later Sep 27, 2022 30:20

Instead of saying, “It's not going to happen to me,” business owners should take the advice of GroupSense CEO & Co-Founder Kurtis Minder and spend the time to prepare for what is the reality: small businesses will get hit by a ransomware attack. Kurtis and host Andy Anderson discuss: - Why it's unreasonable to expect most small businesses to have a cyber expert on staff — and what to do instead. - The government ransomware payment “protections” that sometimes put business owners between the choices of saving their business and breaking the law. - How one ransomware victim got hit back-to-back, by googling for help instead of calling a professional. The Cyber Crime Lab Podcast is brought to you by DataStream Insurance When the worst happens, you want the best financial, legal, and technical support to get you back up and running again. With Cyber Insurance from DataStream, we offer the most comprehensive insurance coverage on the market alongside critical post-incident customer support — all for the price of a cup or two of coffee each day. Make DataStream part of your business continuity plans today. Book a meeting with us at datastreaminsurance.com

Managing Cyber Risk

SecureConnection Podcast: IT Security/Security Experts for MSP’s

Play Episode Listen Later Sep 14, 2022 27:43

Andy Anderson, Co-Founder and CEO at Datastream Cyber Insurance sits down with Julian to discuss leveraging cyber insurance to secure both you and your customers. One size certainly doesn't fit all and a risk assessment is needed for each individual customer environment. For more information about Datastream you can visit and connect with them in our Security Solutions Showcase or visit their website here You can also catch up with Andy at our upcoming Cybersecurity Expo in Lancaster, PA October 26 & 27 where he will be speaking about making Cyber Insurance work for you and your customers. Reserve your spot today and keep the conversation going.

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Scams, Bad Plans, and Ransom Demands

Google Cloud Platform Podcast

Play Episode Listen Later Aug 30, 2022 35:11

To deal with today's scams and frauds you have to change your default mindset. You have to adjust your expectations and set your default to skepticism, says Roger Grimes, Data-Driven Defense Evangelist at KnowBe4. Roger and host Andy Anderson discuss: Why “just implement MFA” isn't a solution. How some people have been defrauded by fraudulent new job offers. The four signs that indicate you're probably being scammed. The Cyber Crime Lab Podcast is brought to you by DataStream Insurance When the worst happens, you want the best financial, legal, and technical support to get you back up and running again. With Cyber Insurance from DataStream, we offer the most comprehensive insurance coverage on the market alongside critical post-incident customer support — all for the price of a cup or two of coffee each day. Make DataStream part of your business continuity plans today. Book a meeting with us at datastreaminsurance.com

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Launching Products at Google Cloud with Anita Kibunguchy-Grant and Gabe Weiss

Play Episode Listen Later Aug 24, 2022 44:49

This week, Max Saltonstall and Stephanie Wong go behind the scenes at Google Cloud with Gabe Weiss and Anita Kibunguchy-Grant to learn how new products move from idea to market. To start, our guests walk us through a typical end-to-end life cycle as Google creates new and exciting products for users. Starting with a problem sometimes brought to light by users, a solution is workshopped, and a team is brought together to tackle the issue. Once the product is workable, Gabe and his team step in to evaluate and pass it on to Anita for market launch. With examples like BigQuery Omni and AlloyDB, Anita and Gabe walk us through a real launch scenario, from naming the product to promotion and observing the satisfying impacts of a product solving real-world problems. Anita details the three phases of a product launch and which teams are involved. The phases are pre-launch, during launch, and post-launch. In pre-launch, things like naming and messaging are crafted, priority is assigned via tier assignment, and plans are made to interact with various promotional and other teams who may need to be involved with the launch. Launch day activities are coordinated next as various marketing avenues are leveraged for maximum visibility and development teams work together to make the technical side successful. Post-Launch involves some debriefing on the success of the marketing as well as analysis of use, press coverage, page views, revenue, sentiment among users, and enabling sales teams for success. Gabe talks about the importance of his team in the process as they test products for customer usability and QA before launch as well. He and Anita elaborate on the differences with Google launches versus other companies, including the stages involved in launch and the naming of these stages. Many launches are done at big Google Cloud events, like Google I/O, Anita points out as a unique feature of Google, which can be a gift and a curse. Challenges are addressed as our guests talk us through possible problems and the ways launch teams address them. Anita and Gabe emphasize empathy and communication in product launching and the importance of clear, productive feedback. Anita Kibunguchy-Grant Anita Kibunguchy-Grant is a Product Marketing Lead at Google with extensive experience across Data Analytics and Databases products and solutions. Before Google, she led awareness and go-to-market programs at VMware. She has an MBA from MIT Sloan School of Management and is passionate about helping customers use data and technology to transform their businesses. Gabe Weiss Gabe leads the database advocacy team for the Google Cloud Platform team ensuring that developers can make awesome things, both inside and outside of Google. Prior to Google he's worked in virtual reality production and distribution, source control, the games industry, and professional acting. Cool things of the week Leveling up your data analysis skills as a student blog Catalog of Unabashed Gratitude site How Google Cloud blocked the largest Layer 7 DDoS attack at 46 million rps blog Interview BigQuery site Datastream site Database Migration Services site Cloud SQL site AlloyDB site PostgreSQL site Google I/O site Qwiklabs site Agones site Databases blog What's something cool you're working on? Max is wrapping up his hosting of summer interns and getting ready for vacation! He plans to play a lot of board games and video games! Steph also enjoyed hosting interns this summer! Hosts Stephanie Wong and Max Saltonstall

Episode 28: Sales for startups: How to Start and How to Build a Sales Team.

Venture in the South

Play Episode Listen Later Aug 22, 2022 28:48

In this interview I talk with John Sterling, a cofounder of Datasteam. Founded in 1986, Datastream provides asset management software, integrated procurement, and supporting services to organizations and facilities worldwide. John was VP of sales there for 20 years until Data Stream ultimately exited at a valuation of about $230MM. He has now written a book about getting started in sales, titled Sales for Noobs and hosts a non-profit online resource for those new to sales, Noob School. He offers insights for founders getting started in sales, what to look for in sales talent and when and how to start a sales team when one is no longer enough. We invite your feedback and suggestions at ventureinthesouth.com or email david@ventureinthesouth.com. If you like our show, it really helps us if you rate, review and please subscribe. Thanks for listening and remember: Our mission is to HAVE FUN, MAKE MONEY AND DO GOOD.

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Giving Employees the Proper Cybersecurity Training

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Play Episode Listen Later Aug 10, 2022 35:01

When someone has three decades of experience in cybersecurity, they certainly should qualify to be a “cybersecurity evangelist.” That's what Michael O'Hara, Certified Information Systems Security Professional at KB Communications, calls himself, and that's why we invited him onto the podcast. Along with sharing two intriguing case studies, Michael also points out: why staff must be educated about how to verify emails so as not to get taken in by scams why multi-function authentication (MFA) must be considered a norm now the reputational damage caused to businesses who suffer breaches Michael also shares security reasons for sharing your vacation photos on social media only after returning from vacation. The Cyber Crime Lab Podcast is brought to you by DataStream Insurance When the worst happens, you want the best financial, legal, and technical support to get you back up and running again. With Cyber Insurance from DataStream, we offer the most comprehensive insurance coverage on the market alongside critical post-incident customer support — all for the price of a cup or two of coffee each day. Make DataStream part of your business continuity plans today. Book a meeting with us at datastreaminsurance.com

Minimizing Cybersecurity Risks that Can Leave Your Customers Uninsurable, Podcast

Telecom Reseller

Play Episode Listen Later Jul 27, 2022

“Compliance drives a lot of decisions,” says Andy Anderson, CEO of DataStream Cyber Insurance. According to Anderson, an MSP should partner with a company offering cyber insurance, as both a way to help facilitate the sale of products and services, to fulfill the trusted advisor role, and as best practice. We also learn why MSPs need this coverage for themselves. Businesses are increasingly looking to the IT services community for insight on a variety of new issues in addition to the traditional services they've come to depend on. As in the case of cybersecurity, organizations want and need complementary types of support, including consultation on regulatory compliance, disaster recovery and risk assessment. But decision-makers are increasing turning to MSPs for insight into issues on the fringe of their areas of expertise — like cyber insurance — and some of those questions or requests may fall outside of a provider's legal comfort zone. DataStream wants MSPs to use their cybersecurity risk assessment tools as a way to open the door to new business. They can leverage these tools to show SMB companies what their vulnerabilities are, then make recommendations for mitigation, in addition to recommending DataStream's cyber security insurance. Visit DataStream Cyber Insurance

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The Cybercriminal Hierarchy

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Play Episode Listen Later Jul 27, 2022 35:19

While cybercrime is relatively new, criminals tend to organize themselves in traditional ways. Vincent D'Agostino, Head of Cyber Forensics and Incident Response at BlueVoyant, has had plenty of experience with traditional organized crime during his time at the FBI which has given him insights into his current work in cybercrime. That experience and those insights make him a perfect guest for The Cyber Crime Lab Podcast. Vincent and host Andy Anderson discuss: that cybercrime crews, like businesses, have niches, and hence no business is entirely safe from attack the hierarchy and “outsourcing” methods used by some of the top-level cybercrime organizations how and why criminals are “early adopters” of the newest technology and software You'll also hear how geopolitics and US federal law factor into how ransomware is deployed and paid for (or sometimes not). The Cyber Crime Lab Podcast is brought to you by DataStream Insurance When the worst happens, you want the best financial, legal, and technical support to get you back up and running again. With Cyber Insurance from DataStream, we offer the most comprehensive insurance coverage on the market alongside critical post-incident customer support — all for the price of a cup or two of coffee each day. Make DataStream part of your business continuity plans today. Book a meeting with us at datastreaminsurance.com

Understanding Ransomware Response

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Play Episode Listen Later Jul 13, 2022 30:58

We read about ransomware cases in the news but it's not often that we get to hear one of the “good guys” share their step-by-step process for solving a case. Luckily one of the good guys, Devon Ackerman, Practice Lead & Head of #DFIR Services for North America at Kroll, is sharing details of two cases on this episode of The Cyber Crime Lab Podcast. Before moving to Kroll, Devon spent the better part of a decade at the FBI, where he worked on traditional and digital aspects of crime. Devon goes into detail about two particular incidents; one about employee theft and the other about a hospital that was hit. We learn: why law firms often have to help build a narrative and find evidence before law enforcement takes over the importance of traditional sleuthing techniques alongside ever-developing cyber best practices why ransomware doesn't just “happen” We hope you enjoy this “inside look” as much as we did! The Cyber Crime Lab Podcast is brought to you by DataStream Insurance When the worst happens, you want the best financial, legal, and technical support to get you back up and running again. With Cyber Insurance from DataStream, we offer the most comprehensive insurance coverage on the market alongside critical post-incident customer support — all for the price of a cup or two of coffee each day. Make DataStream part of your business continuity plans today. Book a meeting with us at datastreaminsurance.com

Preparing an Organization for Cyberattacks

christmas partner preparing cyberattacks datastream

Play Episode Listen Later Jun 22, 2022 36:35

As ransomware and other cyberattacks become less frequently something that people only hear about on the news, and more often something that has touched them personally, the importance of being prepared for such attacks should be a big priority. Someone who has been part of a team that has handled over 100 ransomware attacks is Stu Panensky, Partner at FisherBroyles LLP. He helps counsel firms through cybersecurity or data privacy events and that's why he's a perfect guest for the latest episode of The Cyber Crime Lab Podcast. Host Andy Anderson starts the conversation by asking Stu about a “Christmas miracle” ransomware situation in which a threat actor had attacked a K-12 school district a few days before the Christmas vacation. Andy and Stu go on to discuss: the importance of putting in a little extra effort in communicating with threat actors (you often see better results as a consequence) why an incident response plan is at the core of most successful outcomes in cybercrime scenarios (preparation means less scrambling when a given scenario materializes) the many stakeholders (and their complex relationships) that can be affected by a cyberattack Stu champions outsourcing parts of this process to trusted vendors, and advocates a “trust but verify” method with vendors, ensuring you know what's in your agreement and what their obligations are in case of an attack. The Cyber Crime Lab Podcast is brought to you by DataStream Insurance When the worst happens, you want the best financial, legal, and technical support to get you back up and running again. With Cyber Insurance from DataStream, we offer the most comprehensive insurance coverage on the market alongside critical post-incident customer support — all for the price of a cup or two of coffee each day. Make DataStream part of your business continuity plans today. Book a meeting with us at datastreaminsurance.com

Understanding the Business of Cybercrime

Play Episode Listen Later Jun 15, 2022 21:02

It might be easy to characterize cyber criminals as random threat actors, but plenty of them work within sophisticated organizations that function like legitimate businesses. Someone who has observed their behaviors up close is Mark Lance, Senior Director of Cyber Defense at GuidePoint Security. On this episode of The Cyber Crime Lab Podcast, host Andy Anderson asks Mark to share some of his observations and experiences to give insight into the mindset of these threat actors. Andy and Mark discuss: the different types of threat actors and their differing motivations how criminal organizations have their own IT support and HR departments why no organization, no matter how small or niche, is immune from attack You'll also hear Mark deconstruct some incidents he's responded to, including the breach of a celebrity's email account, which almost led to a theft of $2.5M. The Cyber Crime Lab Podcast is brought to you by DataStream Insurance When the worst happens, you want the best financial, legal, and technical support to get you back up and running again. With Cyber Insurance from DataStream, we offer the most comprehensive insurance coverage on the market alongside critical post-incident customer support — all for the price of a cup or two of coffee each day. Make DataStream part of your business continuity plans today. Book a meeting with us at datastreaminsurance.com

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E350 Max Henderson, Chief Data Officer at Datastream Cyber Insurance

AI in Action Podcast

Play Episode Listen Later Jun 10, 2022 21:59

Today's guest is Max Henderson, Chief Data Officer at Datastream Cyber Insurance. DataStream Insurance is a specialist cyber insurance broker that focuses on helping small and medium sized businesses get the best cyber insurance coverage. They work in partnership with your existing technology and cybersecurity teams to build a comprehensive cyber risk program that combines technology and insurance to keep you safe from the damage caused by cyber attacks. As the Chief Data Officer, Max helps facilitate projects involving machine learning, data science and mathematical modeling. Max has provided technical solutions in cyber, quantum computing, bioinformatics and natural language processing domains, including holding Data Scientist positions at Rigetti Computing, QxBranch, JPMorgan Chase & Co. and Lockheed Martin. Max also has a PhD and MS from Drexel University in Physics as well as a BS in Physics from West Chester University. In the episode, Max discusses: His background and journey to Datastream, An insight into the Cyber Insurance market, Problems they are solving for customers in the sector, Interesting projects the data team are working on, & Why Datastream is a great place to work

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Tracing the Digital Fingerprints of a Threat Actor

director digital actor threats tracing fingerprints incident response andy anderson datastream

Play Episode Listen Later May 25, 2022 23:04

While it would be nice to have a single solution to a ransomware crisis, often what is needed are several different tools applied in different ways. Our guest for today's episode of The Cyber Crime Lab Podcast, Luke Emrich, Director of Incident Response at Tetra Defense, is someone familiar with those tools. He joins host Andy Anderson to give an overview of a particular ransomware attack he dealt with and the different tools he brought to bear on the situation. Luke also shares: how backup protocols can help trace a threat actor's movements and provide a starting point to restore client systems; ways organizations can prepare for attacks; how ransomware has changed, even in the past few years. The Cyber Crime Lab Podcast is brought to you by DataStream Insurance. When the worst happens, you want the best financial, legal, and technical support to get you back up and running again. With Cyber Insurance from DataStream, we offer the most comprehensive insurance coverage on the market alongside critical post-incident customer support — all for the price of a cup or two of coffee each day. Make DataStream part of your business continuity plans today. Book a meeting with us at datastreaminsurance.com

Cyber Incident Planning

SecureConnection Podcast: IT Security/Security Experts for MSP’s

Play Episode Listen Later May 18, 2022 44:15

We've all heard that its not a matter of ‘if' but ‘when' we will find ourselves on the wrong end of a cyber incident. Brian Sherman, Head of Channel & Market Research with Commcentric joins Technology Legal Expert, Brad Gross and CEO of Datastream Cyber Insurance, Andy Anderson for a round table on the importance of having a clear and concise Cybersecurity Incident Response Plan in place and up to date. Establish accountability, responsibilities and expect these plans will need to spring into action at the most inopportune times. Incorporate honest and open conversations with customers in order to properly manage expectations. Brad explains that we need to clearly define our roles and responsibilities regarding services provided vs. services facilitated and how these will each be handled should there be an event. Conversations that need to happen before an incident, not after. Definitely a conversation we will keep going and digging deeper on future episodes, however in the interim you can get more on the topic now by following Brad's, BradCast and Andy's, Cyber Crime Lab Podcasts at: https://bradleygross.podbean.com/ https://datastreaminsurance.com/cyber-crime-lab-podcasts/

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Manifest Density - Episode 61 - 'Not your father's workplace'

Play Episode Listen Later May 4, 2022 24:30

'Not your father's workplace' Steelcase workplace expert and author Tracy Browers on the importance for the workers to know about their work environment. Dr. Tracy Brower, PhD, MM, MCRW is a sociologist studying work life fulfillment and happiness. She is the author of two books. The Secrets to Happiness at Work provides insights for joyful work and life and how to choose and create purpose fulfillment. Bring Work to Life by Bringing Life to Work provides new perspectives and alternative ways to consider and achieve work-life “balance” (hint: it's not about balance, it's more than that). Tracy is also a contributor for Forbes.com and Fast Company, and a Vice President of Workplace Insights with Steelcase. Tracy has over 25 years of experience working with global clients to achieve business results. She is the recipient of various speaking awards as well as the Innovative Practices award from the University of Houston Stanford Alexander Center for Excellence in Real Estate and the Constellation Award for top global executives achieving business results. Previously, Tracy was the Global Vice President of Workplace Vitality for M&M Mars (Mars Drinks) as well as the Director of Human Dynamics + Work for Herman Miller and the Director of Performance Environments and Living Office Placemaking for Herman Miller. Over her career, Tracy has had the opportunity to engage with many of the Fortune 500. She has also taught college and university courses and was previously a member of the selection committee for the Rosabeth Moss Kanter Award for Excellence in Work-Family Research. CONNECT & FOLLOW: You can find Tracy on LinkedIn, Twitter, Instagram, Goodreads or here on tracybrower.com. In addition, her amateur photography is available on Unsplash. Or to reach out to Tracy, this contact form is available. Sponsored by Microshare. Listen to our other podcasts on the Manifest Density portal. - Subscribe to DataStream: the Microshare Newsletter - View our LinkedIn page - Contact Us They can also access the podcast on Apple Podcasts, Google Play, PlayerFM, Listen Notes, Spotify, Stitcher, iHeartRadio, Tune In, Podcast Addict, Himalaya, Deezer, and on Podbean. Podcast transcription The transcription of this episode is auto generated by a third-party source. While Microshare takes every precaution to insure that the content is accurate, errors can occur. Microshare, Inc. is not responsible for any errors or omissions, or for the results obtained from the use of this information. Michael Moran [00:00:00] This is manifest density. Hello, everyone, and welcome to this latest edition of Manifest Density. Your host, Michael Moran, here to explore the intersection of COVID 19 global business and society. Manifest density is brought to you by the Global Smart Building and ESG data company Microshare unleashed the data. Well, today I speak with Dr. Tracy Brower, Ph.D.. MB M.S.. RW I got to say, I don't know what that is, is a sociologist, and she is studying work life fulfillment and happiness. She's the author of two books, The Secrets to Happiness at Work, which provides new perspectives and alternative ways to consider and achieve work life balance. Hint, she says in her bio, It's not about balance. It's more than that. Tracy is also a contributor to Forbes.com and Fast Company and a vice president of Workplace Insights at Steelcase. Well, Tracy, welcome to the podcast. Tracy Browers [00:01:01] Thank you. I appreciate it. Looking forward to our conversation. Michael Moran [00:01:05] Well, I wanted to start by asking, you know, what is it that you saw in this discipline, workplace fulfillment, workplace, you know, safety that they drew you and how did you get into this career? Tracy Browers [00:01:22] Yeah, that's a great question, right. It's fun to look back at how we got into it and the interesting path. So I have always been interested in organizational culture and kind of people and the sociology of work. How we affect our work, how it affects us back in place ends up being the stage where so much of that plays out. You know, our work experience, our work environment, the workplace brings people together. So that's really been the thing that's interested me is that it's it's a place where we can really, really understand the dynamics of people, understand the dynamics of leadership, understand dynamics of, you know, some of our fundamental human needs like trust and psychological safety. So I think it's just a really, really interesting lens for all of those aspects that are interesting to me. Michael Moran [00:02:10] So one of the things that happened as a result of the pandemic to our company is that we went from a company that largely interacted with I.T. departments and facilities management teams to installed smart building technology. They were the buyers, so to speak, to now a world where the h.r. Director, the wellness chief wellness and safety officers, as well as other c-suite figures are incredibly interested in the physical safety of the spaces that the workers and employees and customers and tenants are in. Did that did your approach to to your discipline also evolve with them? Tracy Browers [00:03:00] Yeah. So interesting to hear you say that. Yeah, we are absolutely seeing this really interesting connection. And there's actually an organization called Connect, which has been talking about the super nucleus. And this is the intersection of real estate and facilities with i.t. And with h.r. And I think the pandemic has just magnified that that overlap in the middle of the three circles of the Venn diagram of this super nucleus speak to the greater concern for so many departments, kind of figuring out the best way to create a work experience. And so we are definitely seeing more h.r. People at the table h.r. Taking a greater role in the decision making and having a greater influence. Definitely that expanded concern about safety, security, the experience that people are having and how we meet all kinds of needs from that experience, not just engaging and inspiring, which are utterly critical, but how do we help people that feel safe and secure so that they can be comfortable in the space, so they can be part of the culture, so they can be in person to build relationships and perform brilliantly. It's just really interesting the way many of our roles have shifted based on some of those shifting expectations of employees. Michael Moran [00:04:21] Yeah, we've been saying, you know, basically that the pandemic kind of shined a light on the previously taken for granted. Environment in which we sit in the, you know, the what we thought of as just space and air. In fact, it contains, you know, multitudes of things that can be either harmful or or beneficial. You know, things like CO2 and things like, you know, volatile organic, organic compounds, which are really just that the odd gases and smells that come off of things like new carpets and furniture or cleaning materials, all of these things suddenly are in the minds of employees. And what's really interesting is that the tight, tight labor market, which is not just about COVID, I think people mistake that. It's also about demographics. You know, we're the baby boom is no longer booming. And we've got smaller workforces, we've got older workforces and many people retiring so that the labor market has tightened and now employees suddenly have much more leverage and much more ability to demand certain things at a workplace. Is that true? Tracy Browers [00:05:34] Yes. Oh, my gosh. It's so true. I've been listening to so many economists lately and demographers and you're so right. They are saying this talent revolution isn't going anywhere. Anytime soon we're going to be struggling. The statistics the statistics I'm hearing is we're going to be struggling with this talent revolution for probably a good five years or so. And it's about supply and demand, right? Like when there aren't enough workers, workers can demand so much more. And I really think it's such an interesting moment. Right. Like all the things we took for granted are now absolutely explicit and they are thresholds to entry. So, I mean, honestly, I never thought about I know I was a germaphobe before. It was cool to be a germophobe, but I also never thought very much about the cleanliness of my work environment. Of course it was clean, you know. And now I think we've got employees who are looking for a level of security through cleanliness and air quality, like whoever the average employee wasn't thinking about air quality three years ago. Right. And now it's such a fundamental concern, not just in terms of the reality of our cleanliness and security, but our perception of it. So like we're hearing customers saying, you know, instead of the cleaning happening on third shift anymore in the office, it's happening more during the day because we want to you know, we want to see that cleaning happening or we want to walk into a building and feel like it smells clean in a in an appropriate safe kind of, you know, not a heavy scented way, but more in a cleaner kind of scent. And I think that, like, if we look at our Steelcase data about employee expectations, people want a greater level of belonging. They want productivity, they want comfort, they want control, and they want safety. And that is things like psychological safety, but it's also just basic safety that has to do with what we talked about and even, you know, like circulation patterns and density of the environment and the extent to which we have more private spaces where we can kind of be together in a safe way if we feel less safe in an open environment. So all of those expectations are shifting the way we think about the work experience pretty fundamentally. Michael Moran [00:07:51] Tracy I have a colleague here who I will not name, but he listens to the podcast who said I wouldn't buy air quality, who cares? Who cares? And I said, I know you wouldn't buy it, neither would a brontosaurus, but you're a boomer and you don't understand the modern market. I know that in my attempts to hire younger people, they care very much. First of all, where we are, where they have to live, if it's in some place they don't want to live, they're not interested in the job no matter how much I pay them. This is just I think it's a millennial and Gen Y kind of prerogative. It's they're going to create a life as opposed to a career where if someone had told me, you know, honestly, Mike, one of my first jobs in journalism was Newark, New Jersey. I can make fun of Newark because I was also born there. But it's not exactly a garden spot, particularly in the eighties. It wasn't. And I just went there because that's where the job was. And I figured maybe they'll send me to another difficult place next and eventually I'll work my way up like some baseball player going through the minor leagues to the major leagues. But I don't think that that psychology exists anymore. People seem to be very in touch with essentially happiness, the pursuit of happiness. Do you do you see that as well? Tracy Browers [00:09:10] Yes, 100%. There's actually been some really interesting studies on this, where through the pandemic, Americans priorities have shifted very significantly and they've shifted toward an emphasis on family and friends and community. They've shifted toward an emphasis on quality of life. They've shifted toward this. Is really interesting. A greater number of people want more adventure and there are even a greater number of people who want to go skydiving. Right. Like they're really thinking about their experiences outside of work. And this is really interesting. There's so much data about happiness and work and work life. And of course, work is part of a full life. It's not some separate thing. But the thing that a lot of people don't realize is when you're happier outside of your work, you also tend to perceive more happiness inside of your work. We're aware of the opposite about when you're happy you're at work, you tend to perceive greater happiness everywhere. But when you're happier outside of work, that perception of happiness inside of work is is higher as well. So this idea that you're mentioning about, you know, people are creating a life and the thing that we're seeing in the talent revolution is this idea of zoom towns, right? Like people are significantly migrating out of major metropolitan markets and they're going to mid-market because they can, you know, buy a buy more house or more yard or more school district for their money. And they know they can work remote to a greater extent. And so I think part of this idea of like what people need from the work experience has to do with sending a message that we're attending to employee needs. So, yeah, we care about you and therefore we're thinking about your quality, we care about you. Therefore we're thinking about the cleanliness of the environment, we're thinking about the density of the environment. We're attending to those details. And that's really smart in terms of viral control. It's really smart in terms of safety, period, but it's also really smart because it just creates a culture of like caring for employees and respect. It creates and sends a message that employers care about employees. And that's a big part of employee decision making today. You know, where where can I get the best quality of life and where will I be most respected and where will I have the best experience? Those are important business questions today from an attraction retention standpoint. Michael Moran [00:11:33] I'm glad to see that. I'm sorry to have missed it. Tracy Browers [00:11:37] Exactly right there with you. Michael Moran [00:11:40] Hold that thought. We're going to take a quick break to hear from our sponsor. Sponsor [00:11:45] Manifest density is brought to you by Microshare, a world leader in the technologies that they're helping the world return to work safely. Our ever smart suite of smart facility solutions, including indoor air quality monitoring, predictive cleaning and room occupancy solutions, bring safety, wellness, sustainability and operational cost savings to indoor spaces. Learn more at microshare i o. Michael Moran [00:12:14] Okay. I am back with Dr. Traci Bauer, who is studying work life fulfillment and happiness. That sounds like a fun thing to study. Are you fulfilled and happy studying work like fulfillment and happiness? Tracy Browers [00:12:30] Oh, my gosh. That's a great question. Nobody's ever asked me that. I love it. Yeah, absolutely. Oh, my gosh. They say whatever you choose to study, choose well, because you will be talking a lot about it. And this is a perfect time. I have a journalist ask me when my book came out, ask me, you know, Tracy, are you a little tone deaf? Is now really the time to be talking about happiness with all the difficulty? And this is actually the perfect time. You know, interestingly, when things are upside down and inside out and we're facing a lot of difficulty, that is exactly the moment where you can kind of reset, reimagine, assess where you are, reprioritize and kind of create those conditions for happiness. So it's actually a great time. And yeah, it's it's a very fulfilling path to study fulfillment. Michael Moran [00:13:22] So, you know, one of the things that we have done at MICROSHARE is to try to address some of the needs, new demands that have been raised by employers and employees, mostly, actually, but also landlords, people who, you know, interact with customers. All of them are very, you know, conscious of the need to show that they've learned something from the pandemic. You'll see this is obviously evident in the things like the hand sanitizers that are everywhere and little notes about how, for instance, United Airlines I was on the plane the other day and I picked up their their magazine, which I'm surprised still exists since they publish a magazine every month. And it said this magazine cleaned with special microbial something, you know. And so everybody's very conscious of these things. So we've tried to address this with technology. I mean, data driven cleaning, to your point earlier, is something that we really pioneered and, you know, essentially clean. Well, what you need to clean don't go around like patent taking territory in Germany and clean everything in the building if no one's been in that part of the building. Right. So, you know, concentrate on what needs to be, you know, routine of where it used to be that people would show up after work hours and you might say hello in the hallway as you were leaving, but now you want to see those cleaners in the conference room after the conference that you just had is over. All of that new stuff, air quality concern about, you know, utilization of the building. I mean, all of these things we're trying to address with technology. But technology comes with a challenge, right? There's a change management thing. Anytime you hang something on the wall, the first thought everybody has is that's a camera you're watching. It's Big Brother. How do you balance the benefits of technology? Like the like the the solutions that we deploy against the fear or anxiety that such things might create? Tracy Browers [00:15:31] Yeah. That's that's a big one, right? Because it's the perception that you create as much as the reality of what you're doing. And I actually I actually wrote an article about this before the pandemic, and I think it's actually still relevant. It's the article is called like Give to Get or something like that. And the thing that I think is so important is to be really clear with people right away. Like, like we have customers who will install sensors to, you know, measure density will oh my gosh, if people just discover a sensor and they haven't been told about it, they're going to have kind of the worst conclusion, like what are they. Michael Moran [00:16:11] Set up for? Tracy Browers [00:16:11] Right, so. Michael Moran [00:16:12] And so I think off the wall. Tracy Browers [00:16:15] Yeah, exactly. Or we've had stories about, you know, people who are trying to flush them down a toilet or take them apart or I mean, it's just crazy, right? Because because we are often mistrustful and people don't trust what they don't understand. So I think part of the change management pieces like communicating right away, obviously being really transparent, I think to being really clear about the why of what you're doing, being really clear about what information is collected and what's not, being really clear about how the information will be used. But to me, the big thing with kind of neon lights around it is the idea of what the employee gets. We as humans have a real propensity toward reciprocity, so when I receive something, I want to give something and vice versa. That's just part of a human dynamic, a human condition. And so there is this give to get with technology. Like if you're pulling information about me through multiple channels, what am I getting as a result of that? Well, I'm getting better safety or getting, I don't know, better ability to manage my calendar because you're giving me insights about how I'm using my time or you're giving me better development opportunities because I'm entering information into a system about my career goals and my performance capability. Those are examples of kind of that you have to get. So you're going to measure my utilization of the space. If you're going to measure where I am in the space, if you're going to measure, I don't know the quality of the air in the space. And that's going to impact on knowing where I am and how I am moving about the space. I want to know what my guests are out of that. I want to know what the benefits are for me. I mean, it's just so old fashioned, right? Like change management is about people really understanding not just the why, but what's in it for them. But I think it's even more relevant now as technology becomes so ubiquitous. People will trust it more to the extent that they understand what's being measured, how it's being used, and how it benefits them. Michael Moran [00:18:22] Now I want to ask you to hold that thought. And we're going to we're going to come back in a moment after we hear from our sponsor again. But I wanted to ask you, when we come back about, you know, some of the reactions you've seen to to these types of changes and these types of initiatives and how to manage all that. Got back after this word from our sponsor. Sponsor [00:18:47] Microshare is proud to support Manifest Density, the podcast that examines the intersection of COVID 19 business and society. Each week we bring you conversation with global leaders and visionary interveners who are helping the world adapt and apply the tragic lessons of the pandemic so the planet can build back better. Subscribe to Manifest Density on our website microshare. I o or download it on Apple, iTunes, Google Play, iHeartRadio, Stitcher, and a host of other podcasting venues. Michael Moran [00:19:27] Okay. I'm back with Dr. Tracy Brower. Tracy, before we took that break, we were talking about the change management process. We we obviously help our clients in this and we warn them, just hang those sensors up because they will get ripped down. And we try very hard to provide, you know, some kind of a roadmap to how they should do this. We found that one of the things that's useful is all of the kind of back to office or back to work subcommittee that have proliferated, the task forces proliferated all over the corporate world that if you can get the employees involved, they're not just have the CFO and the facilities manager and the director, but actually have somebody represents the interests of the employees. That's very powerful. And when you have an initiative like this, let's say you're putting air quality monitors out. That employee then is the spokesperson for for the employee base. They can go and say, hey, we we've been shown that this is coming. Here's what it does. It's not what you think it is. Is that a is that a viable approach? Tracy Browers [00:20:45] Yeah, 100%. We do so much to work with our clients around change management. So I love where you're where you're going on this and what your emphasizes that employee voice is so important. People are so much more likely to buy in when they feel like the authors of their destiny. And we always say, you know, you can't give everybody a vote, but you can give them a voice. And so that participation in the process of returning to the office, that participation and, you know, giving feedback about what's working in the space, what's not working, the space is so important. It's so great to even have like a liaison committee kind of thing, right? Where you've got liaisons from different departments who are meeting together and getting updates, and then they can have kind of that two way communication from in to their department about things. And I think to really engage in them, right, like, like attention is the most scarce resource today. There's so much coming at us that you like, you don't even know what the attention do anymore. But when we can engage people with curiosity, you know, engage people about, you know, experimenting in the space. And I think the cool thing about experimenting, the cool thing about kind of engaging their curiosity in their participation in something new is that we send the message that we're not stagnating, we send the message that we're a learning, innovating kind of organization. We send the message that we are moving forward and trying new things and we are listening to you as we do that. Those are all really, really powerful ways to engage people and powerful ways to come to better conclusions. Right, because who knows better about the space than the people who are living in it? So that process for employee voice, that process for experimentation, that invitation to curiosity are really great ways to inspire people, not just engage them, but inspire them as well and give them the opportunity to be part of the future. Michael Moran [00:22:41] Well, Dr. Tracy Brower, your most recent book, The Secrets to Happiness at Work, I assume you can get that on Amazon and a number of other places. Someone. Tracy Browers [00:22:51] Yeah. Michael Moran [00:22:52] Where else would someone go to to follow your work and learn more? Tracy Browers [00:22:56] Yeah. Thanks for asking. So Steelcase dot com has tons of great research. Tracy Broadcom. I have all of my articles and books there and resources and content forms. I'm also on LinkedIn. Tracy Brower, Ph.D. And I'm all on all the other normal social media channels. And you can get my books. The Secrets to Happiness at Work is the newest on any of the kind of places where you would buy books Barnes and Noble, Amazon, Target, you indie books, you name it. And so I thank you for asking. That's great. I love it when people reach out and have sharing of their own experiences because we are all learning together. Michael Moran [00:23:34] Well, thanks. And that whole concept of normal social media, but that's a whole other podcast. We'll do. We'll do that. But of course, you can learn more about how microshare or something get the world safely back to work with our ever smart suite of products ever smart solutions, boost efficiency, enable cost savings, and bring safety and reassurance to the people inside your buildings. You can learn more at ww w microshare. Got it. You can also subscribe to this podcast there or you can download it on iTunes and Google Play and iHeart Radio and Spotify and all sorts of other places that I don't ever go. That's going to do it for this week. On behalf of Microshare and all its global employees, this is Mike Moran saying thank you again to Dr. Tracy Brower and to you the audience. So long be well. Thank you for listening.

Disgruntled Former Employees Take Revenge

revenge employees managing directors armon disgruntled andy anderson datastream

Play Episode Listen Later Apr 29, 2022 20:00

While you might expect a vendor to always have your back (you are paying them, after all) that's not something you should count on. In fact, it's good business practice to expect that they might not have your back. Two people who have learned this painful lesson are Patrick Kinsella and Armon Aghaie of 1Path. Patrick, Managing Director, and Armon, VP of Sales & Sales Engineering, join host Andy Anderson on The Cyber Crime Lab Podcast to share a story of a vendor who didn't support them in their time of need, and how 1Path completely changed its business model as a result. The episode begins with Patrick setting the scene: a Friday morning in which a very dispersed national workforce can't log into their mobile devices to enable them to get paid nor allow the employer to bill clients. To make matters worse, the vendor refuses to assist in fixing the situation, claiming that it cannot be sure the end user, 1Path's client, didn't execute the action that led to the chaos in the first place. Andy, Patrick, and Armon also discuss: - the process whereby the situation was eventually resolved - who the likely culprits were- how those culprits probably pulled it off But, most importantly, you'll hear how 1Path assessed how the situation had played out and committed to a more collaborative relationship with its customers to prevent situations like this from happening again in the future. The Cyber Crime Lab Podcast is brought to you by DataStream Insurance When the worst happens, you want the best financial, legal, and technical support to get you back up and running again. With Cyber Insurance from DataStream, we offer the most comprehensive insurance coverage on the market alongside critical post-incident customer support — all for the price of a cup or two of coffee each day. Make DataStream part of your business continuity plans today. Book a meeting with us at datastreaminsurance.com

Manifest Density - Episode 61 - What to do when air is 'bad'

Play Episode Listen Later Apr 26, 2022 22:41

What to do when air is 'bad' James Matthews of Carbon Intelligence on getting indoor air quality right. James is an Associate Director responsible for implementing Carbon Intelligence's Health and Wellbeing service. A qualified WELL Accredited Professional (AP) and Fitwel Ambassador, able to advise how best to implement health and wellbeing strategies to workplaces. James provides consultancy services for landlords, developers and occupiers around sustainability and wellness in the built environment; from integrating sustainability and wellbeing into property management activities to full certification services. He has advised a large organisation to deliver the WELL Building Standard to a 110,000 sq. ft. office refurbishment in Canary Wharf. James has also worked with a developer to deliver the WELL Building Standard for a 95,000 sq. ft. grade A office development in Scotland. Matthews works with Carbon Intelligence's clients to identify opportunities to improve the sustainability performance of managed properties. Sponsored by Microshare. Listen to our other podcasts on the Manifest Density portal. - Subscribe to DataStream: the Microshare Newsletter - View our LinkedIn page - Contact Us They can also access the podcast on Apple Podcasts, Google Play, PlayerFM, Listen Notes, Spotify, Stitcher, iHeartRadio, Tune In, Podcast Addict, Himalaya, Deezer, and on Podbean. Podacst transcription: The transcription of this episode is auto generated by a third-party source. While Microshare takes every precaution to insure that the content is accurate, errors can occur. Microshare, Inc. is not responsible for any errors or omissions, or for the results obtained from the use of this information. Michael Moran [00:00:00] This is manifest density. Hello, everyone, and welcome to this edition of Manifest Density. Your host, Michael Moran, here to explore the intersection of COVID 19 global business and society. Manifest density is brought to you by the Global Smart Building and ESG data company Microshare unleashed the data today. I'm speaking with James Mathews, who who is an associate director at Carbon Intelligence, one of our partners in the UK. And James is an expert in indoor air quality. He has in the past been a senior consultant as at you know, he has also been a senior consultant at Avison Young, another big UK advisory firm where he was a sustainability consultant and he has done a lot of work from his days at the University of Exeter to today dealing with clients in the UK. James, give us a little background on yourself and how you come into contact with questions like quality. James Matthews [00:01:08] Yeah. So I'm James MATTHEWS. I working for Carbon Intelligence. I've been prior to that with a young 6 to 7 years looking at the wellbeing standards, building standards and looking at how that can be implemented into buildings. Bit kind of from a land developer point into the base building and also from fit out project level work. So it's yeah, really interesting space and I'm very kind of keen to talk about it and have a conversation with you. Michael Moran [00:01:47] Well, we are living at a time, you know, we're not post-pandemic yet, but people are, you know, eager to look beyond and hopefully get past it. But we're living in a world with change expectations about all sorts of things. One of those things is the kind of wellness and safety of the indoor spaces that they're going to spend a good deal of their time in. So a workplace is a great example. Obviously, commercial real estate in the office sector especially are eager to see people flowing back in. So are the people who run cities who worry about tax revenue and street level commerce. So we now know that air quality is part of the demand or expectation that some people have if they're going to go back into these offices. What are you seeing in the marketplace in that regard? James Matthews [00:02:44] So I think my observations would be prior to COVID and the kind of lockdowns that everyone saw around the world, that well being kind of narrative was all around productivity. And with regards to sort of indoor air quality, it was looking at reducing vaccines and the impacts that that can have on people's health. Volatile organic compounds should say, but also kind of carbon dioxide levels. So there's been some really interesting research that suggests that proves that if you have CO2 levels that go over 1200 parts per million can have a real cognitive impact on your ability, sort of impact on your cognitive ability. So anecdotally, that's the equivalent of maybe going out for lunch and having a couple of pints. So I've been told and it's it's that kind of slowing down of your mental ability and it's it's all around that productivity piece. If you imagine you're in the boardroom and you've got the most important people in your in your company thrashing out a big deal and they've been in there for hours. The indoor air quality is going to be poor. Can you be certain that decisions they're making at the end of the meeting are the best decisions that they are sort of they're able to do, able to perform? And it's it's kind of that that was where wellness was prior to the shift I've seen kind of in the market is. As you say, we're not post COVID, but wherever we are in this sort of return to office stage is about reassuring people that the space they now choose to operate in. Because we've all been working, majority of us been working from home for the last year and a half, two years or so. So it is possible with the space that we now choose to go back into the office is healthy. It is health. It is. It is it is a place that isn't going to do us any harm. Michael Moran [00:05:01] So give us an idea of the cognitive effects and other effects that that getting CO2 and other things about air quality wrong will have on a space. James Matthews [00:05:14] And yes, it's been proven that CO2 can have a real impact on your cognitive ability. And anecdotally, that's the equivalent of potentially having to pay a couple of points at lunchtime and then going back into the office. And it's that kind of slowing down and that slightly fuzzy, hazy feeling that you might have. And it's that impact on any decisions that you may then have that. Getting the indoor air quality wrong. Could lead to. Imagine if you've got a boardroom full of executives thrashing out the latest deal and they've been in there for hours. The CO2 levels could be going through the roof. Are they are you confident that they're making the correct decisions based on the indoor air quality? So it does it does have a real, tangible impact on people's performance. Michael Moran [00:06:05] Sure. And it could be a doctor's office where they're making decisions that are relevant to your life and death. So obviously, these are not small issues. So I have to ask, as you're in the world and you're seeing the demand for this certainly is there among people who now feel compelled to go back into the office, they kind of want to know. But what what about the the kind of purchaser of this kind of a capability, air quality monitoring? Who is that is and what what are the types of people that would buy this? And what different kind of lenses do they view this through? James Matthews [00:06:42] So, yeah, I think you can look at this from a landlord developer point of view if you're developing your next asset. Wellbeing is very much about sort of ten or 15 years ago where sustainability was. Sustainability used to be a nice to have. Now it's a must have. Without it, your asset is already going to be behind the curve against its competition. The indoor air quality and wellbeing is very much kind of on the up and is is being used as a as a USP. So I have experience with a couple of projects in Glasgow, in Scotland, and there was a project there that we were working on and they specifically targeted the well building standards because a building opposite going up in a similar sort of time that was also targeting the well building standards. So it's very much about kind of creating a premium product in the market. And of course, well, building is going to ultimately have greater value when it's sold than it's probably going to attract a higher rent. Right. Absolutely. Yet there's been there's been some interesting figures coming from from the US that would suggest assets with wellbeing certificates can command a high premium bit for rent. Michael Moran [00:08:04] Hold that thought. We're going to take a quick break here from our sponsor. Sponsor [00:08:10] Manifest density is brought to you by Microshare, a world leader in the technologies that are helping the world return to work safely. Our ever smart suite of smart facility solutions, including indoor air quality monitoring, predictive cleaning and room occupancy solutions, bring safety, wellness, sustainability and operational cost savings to indoor spaces. Learn more at microshare. I. O. Michael Moran [00:08:39] Okay. I'm back with James Mathews Carbon Intelligence. James, as, as you confer with clients and advise them on things to do. What is the kind of intersection of these various building certifications? BREAM And well, lead and things like air quality, do they get credit for doing this? And is there are there certain standards that these these certification programs impose on them? James Matthews [00:09:07] So from leading the in the UK isn't so much of a big thing. The main driver over here is Prem, which is fairly similar. There is a cross crossover between well and Brim I think for about 33% if memory serves. So if you do some credits within prem, you'll achieve them and well and vice versa. So that certainly leads to some efficiencies. It is definitely becoming more and more demand for in the market and we are talking to clients more and more regularly about implementing such certificates. Michael Moran [00:09:46] And so if you let's say you implement indoor air quality monitoring. Is it in and of itself useful to know or. Are there a series of actionable? You know, data points, you're going to get that, you know, take you down a journey to improve the air quality. James Matthews [00:10:11] Yeah, absolutely. So there are certain metrics because one of them said volatile organic compounds, and that's generally found from paint or off gassing, from new furniture or matchsticks, things like blues. And that's definitely something you can you'd see generally as a spike in new projects where things new, new kit and new furniture is brought into a space. You would potentially clear to the office of People for potentially up to two weeks, leave it with the air conditioning units and the fan crews running to extract as much of that gas out. And then you would then bring people back into the office. CO2 wise, you can increase the fan speeds, obviously, and circulate more and more out of the building. And that too will improve the indirect with. Michael Moran [00:11:09] Have you come across situations where I mean, you know, pre-pandemic we would have called the sick building syndrome where air quality is just one element of something that's going on that leads you kind of to be a detective, try to figure out what's wrong with that. James Matthews [00:11:27] In all honesty, I haven't had that experience, but I certainly have heard of it, and my experience is delivering it on projects. It's less of the sort of detective work. So I can't really talk to that. Michael Moran [00:11:48] So I would imagine as you take someone through the process of improving the wellness of these indoor spaces. Air quality is just one thing. There's a number of different metrics that you might want to correlate, right? See, you know how densely occupied spaces is, what what the cleaning regimen is. You know, there's all sorts of interesting questions about decibels and lumens. How much of that do you get into in your day to day? James Matthews [00:12:24] At Carbon Intelligence, we are predominantly focused on indoor air quality and although clients do want to look at implementing the standard, we will walk them through everything that's required of them and the wellbeing standards are quite flexible. So you can pick and choose metrics to to it to benefit your your particular fit out the building and that's the benefit of it. It's, it is flexible so you can choose what's kind of interesting to you and then we will walk them through all the different, the ten different requirements as a part of the standard. Michael Moran [00:13:04] James, hold your thought. I'm going to take a quick break for our sponsor. Sponsor [00:13:09] Microshare is proud to support Manifest Density, the podcast that examines the intersection of COVID 19 business and society. Each week we bring you conversation with global leaders and visionary enterprise nurse who are helping the world adapt and apply the tragic lessons of the pandemic so the planet can build back better. Subscribe to Manifest Density on our website microshare. I o. Or download it on Apple, iTunes, Google Play, iHeartRadio, Stitcher, and a host of other podcasting venues. Michael Moran [00:13:48] Okay, I'm back with James MATTHEWS of Carbon Intelligence. James is a an expert in implementing indoor air quality, or at least in consulting on that. James Indoor air quality is one thing from the standpoint of the person who runs the building or owns the building, but what about the people who occupy it? How do you you must get questions about how much of this data should be shared with the the staff of a corporate space, for instance, and, you know, what kind of issues that might raise? James Matthews [00:14:25] It's a tricky one, I think. If you are the landlord and you have a problem, you might be inclined not to share that information. If you're a tenant, then you're obviously going to be interested in your indoor air quality. I think the benefit of the market of where we are is that the democracy of data or the ability to access data is relatively cheap and easy these days so people can get hold of that information relatively quickly. If you are a tenant, for example, there are certain monitors that have really good standards that are only a couple of hundred pounds that you could implement. And having that information is key. It's the old adage of you can't you can't change what you don't monitor. And it's getting getting your hands on that data is invaluable if you want to make improvements and change into your space. Michael Moran [00:15:28] But then it doesn't. There's still that ethical quandary. Joe, if you're a director of h.r. Or facilities management and you find you've got this data, it's not consistently good. Maybe it's good some days, not others are good in some spaces and not others. Do you democratize that data and show it to all the staff? James Matthews [00:15:48] Yeah, that's a tricky one. I think you'd probably work with your facilities team and your landlord if you're a tenant or if you are the facilities manager working on behalf of the landlord, then you'd certainly use that data to drive improvements and look at ways to improve the space. I think obviously with people choosing to work from home and choosing to work in the office these days, you'll see a shift in occupation patterns as well. So typically you might see higher levels of been in poor indoor air quality on say, Tuesday, Wednesday, Thursday. If people are choosing to occupy the office more in that time, you could then set about strategies to improve the indoor air quality, potentially running the course at a higher rate on those particular days, and then offset by saving a bit of energy and reducing the phone calls potentially on Wednesdays, sorry, on Mondays and Fridays, when you have low or no occupation. Michael Moran [00:16:51] You bring up a really good point that I think when people think of indoor air quality monitors, they think of something that looks like a smoke detector that just sits there and detects the air, but it's really affected by a lot of things. One of the most important is that the quickest way to get poor air in a room is to put a lot of people in and close the door. Right. Because we do nothing but emit carbon when we breathe. And if you're not, ventilating that occupancy data is key to correlate with the air quality, right? James Matthews [00:17:24] Yeah, absolutely. Yeah. If you if you can marry the two, you've got a really powerful solution there. Michael Moran [00:17:31] Well, we've already taken two breaks for the sponsor, so I won't tell our married solution here, but I think that's the idea. And it's not just occupancy, but there's other things that that affect to temperature, humidity. How often do you run into concern? I mean, you're working primarily in the UK, so it may be it may not be as big an issue as it would be in places like Beijing or Mumbai. How often do you run into concern about particulate matter? You know, the kind of the the outdoor pollution penetrating the indoor space. James Matthews [00:18:06] I think there's a lot of concern, I think, in the U.K., this for especially in London, where you have quite a high traffic density. There's been recent kind of unfortunate examples of where there was a child that died and it was linked back to poor air quality because the school was on a on a highway, on a big, busy street. And it was it was proven that the not the sort of poor air quality of cars and trucks and everything that was was emitting was was a was the root cause of, unfortunately, this child's death, which is awful. But it is so it is a concern. And I think. Probably pre-pandemic when people were traveling more. There was more concern, I think. I would imagine this is my educated guess is that there's probably slightly less of an issue at the moment with people traveling less. But it's certainly it is an issue. And you do see, especially in London in the summer, you do see a sort of foggy haze sometimes when it's snowing and that there's no winds or anything and there is a real kind of issue. So I suppose it's more anecdotal than anything else, but there is there is certainly concern that I've noticed speaking to colleagues and clients as well. Michael Moran [00:19:39] And, you know, here in the United States, this is a I almost said burning issue. That would be a little bit of color. This is a huge issue in the American West, where forest fires emit a lot of particulates into the air every year. Now, California, Colorado, where I live, there have been recent fires that made it unsafe to be in your house, you know, miles and miles from the actual event, just breathing the air. So I would imagine this is something we're going to see more of. And then, of course, you have cities like Beijing and Mumbai and industrial cities that burn coal. So it's not something going away as quickly as we might want. Right. James Matthews [00:20:23] Yeah, absolutely it is. It is going to be a fact of life for for the foreseeable future. I think I was saying in Europe we are phasing out diesel in the UK and Europe. We are phasing out diesel engines. I'm not sure if that's happening in the US as well. And there is a huge, pretty big increase in EV charging and drivers as well. So the future is getting better and it will slowly phase down, but I think that's a fair way to go. Michael Moran [00:20:56] And we can certainly thank Mr. Putin for keeping the oil pumping, but prices are very attractive for oil producers now, so the incentives don't always work in the direction that we might want for clean air. James, I wanted to ask, this has been fascinating. If you were to want to follow James MATTHEWS in your work and or carbon intelligence's work, what would be the best way to do that? James Matthews [00:21:24] I would visit carbon.ci That's a web page and you can get more information on everything that we do there. And finally on LinkedIn, James MATTHEWS. Michael Moran [00:21:37] James, I want to thank you again for being part of this manifest into the episode, and I wish you well in your work and be safe. James Matthews [00:21:46] Thank you. Real pleasure to speak to you. Michael Moran [00:21:52] And that's it for this edition of Manifest Density. Thank you, James Mathews for being our guest today. I'd like to remind everybody you can learn more about how Microshare is helping get the world safely back to work with our ever smart suite of products, including ever smart air and ever Smart, Clean, Ever Smart Space and energy management, ESG solutions as well. You can find more about these great solutions at WW w dot microshare i o. You can also subscribe to this podcast there or on iTunes, iHeartRadio, Google Play, Spotify, and many other platforms. Well, that'll do it for this week. On behalf of Microshare and all of its global employees, this is Michael Moran saying So long. Be well. And breathe clean air.

Surviving and Learning From the Kaseya Cyberattack

ceo learning owner fbi surviving cyberattacks kaseya datastream

Play Episode Listen Later Apr 13, 2022 12:45

While there are lots of articles about cyberattacks, it's often hard to track down stories of those who had to help customers get back up and online after one happens. One of those business owners who had to do just that when the Kaseya cyberattack hit is Jay Tipton, CEO and Owner of Technology Specialists, and our guest for this episode of The Cyber Crime Lab Podcast. Jay and his team have 50 clients on retainer and they had to clean over 500 workstations and 80 servers to get their clients up and running again. The discussion begins with the events of the day of the cyberattack: where Jay was, what the early warning signs were, and what had to be done first, which included Jay going into his Network Operation Center (NOC) and pulling plugs from the wall and turning everything off. We also discuss: How team members and clients pitched in to help FBI guidance on which clients should get priority The personal and professional impact of such an attack What makes this episode especially interesting is Jay's willingness to be vulnerable and share a lot of the challenges he had to go through with his team and what he learned. The Cyber Crime Lab Podcast is brought to you by DataStream Insurance When the worst happens, you want the best financial, legal, and technical support to get you back up and running again. With Cyber Insurance from DataStream, we offer the most comprehensive insurance coverage on the market alongside critical post-incident customer support — all for the price of a cup or two of coffee each day. Make DataStream part of your business continuity plans today. Book a meeting with us at datastreaminsurance.com

Manifest Density - Episode 60 - Terri Patterson - School shootings et Covid

Play Episode Listen Later Apr 6, 2022 27:48

School shootings et Covid A silver lining of the pandemic was the significant decline of workplace and school violence in 2020. Sadly, it is roaring back. Former FBI agent Terri Patterson discusses this sad reality. Control Risks | Global Risk Consultancy Crisis and Security Consulting practice, based in the Washington, DC office. She focuses on the impact of mental health issues in the corporate environment, specializing in threat assessment and case management. Terri has over two decades of experience leading law enforcement operations, strategic programs and critical incident preparedness. She is a recognized expert in behavioral assessment and risk mitigation, with a specialization in global security solutions to combat criminal and national security threat actors. Serving in a variety of influential roles during her FBI tenure, Terri has designed and delivered training globally to investigators, intelligence professionals, mental health experts and executives in the identification and mitigation of criminal, national security and insider threats. This bio work constitutes a fair-use of any copyrighted material as provided for in section 107 of the US copyright law. View original source here. [[hyperlink: Terri Patterson Sponsored by Microshare. Listen to our other podcasts on the Manifest Density portal. - Subscribe to DataStream: the Microshare Newsletter - View our LinkedIn page - Contact Us Episode transcript: The transcription of this episode is auto generated by a third-party source. While Microshare takes every precaution to insure that the content is accurate, errors can occur. Microshare, Inc. is not responsible for any errors or omissions, or for the results obtained from the use of this information. Michael Moran [00:00:01] This is manifest density. Hello, everyone, and welcome to another edition of Manifest City, your host Michael Moran, here to explore the intersection of COVID 19 global business and society. And if density is brought to you by the global smart building and ESG data company Microshare, unleash the data well today. Really, really interesting conversation. I suggest we're going to have here with Terry Patterson, who had a long career in the FBI and is now a crisis consulting expert at control risks. You are definitely an interesting person. What an interesting, you know, focus area you have workplace school and other shootings. How to prevent them, how to how to mitigate the risk and respond. Welcome to the podcast. Terri Patterson [00:00:54] Thanks so much, Michael, I'm happy to be here. Michael Moran [00:00:57] So what is it that got you into? First, the FBI and then in into this line of work at control risks. Terri Patterson [00:01:07] Well, thank you for asking that I often don't talk about my career before the FBI, but I started my career as a psychologist engaged in threat assessments primarily in the community. And then I spent 23 years, as you have already mentioned, as an agent with the FBI. Much of that time was spent at the Behavioral Analysis Unit at Quantico, Virginia, where I worked on a variety of issues, starting with the beginning with violent crime matters and then transitioning over to as much of the FBI did over to terrorism and violent extremism. And so after retiring from the FBI for 23 years, I have joined control risk and I have been here now for almost two years and I have continued to really try to bring a full circle. The behavioral aspects of mental health and violence. And so certainly I talk quite a bit about mental health in the workplace and how it is that we should always strive for resilience and and positive mental wellness in the workplace. But then sadly, a lot of my work is also spent, of course, on those threats that can emerge when we see this complex combination of factors that can lead to violence in the workplace or in other commercial establishments. And then sadly, I think most tragically in our schools, as you've already mentioned. Michael Moran [00:02:43] Well, Terry, obviously your time at control risks now has overlapped almost perfectly with COVID 19, something that obviously has been a tragic development for humanity. It's done all sorts of damage, and we've talked at length on this podcast about the economic, social and political impacts of of COVID 19. But one of the silver linings that have been pointed out is when people left the workplace to remotely work and when people actually even were kept out of religious venues for a while and schools. Of course, these tragic events really took a dove. There weren't many school shootings in 2020. There weren't many workplace violence issues that popped up, at least into the news media. How has that developed now that we're hopefully in the late stages of the pandemic and people are going back to their places of work and worship and school? Terri Patterson [00:03:39] Well, I think you're pointing out, watch it. What is too many people really counterintuitive, right? And I'll just add some numbers to what you have already thrown out. I was reading recently a recent study that really tracks these violent mass attacks, and what was revealed was that since the data has been captured. The last five years has resulted in 20 percent of all of those mass attacks as mass shootings, 20 percent have taken place in the last five years. And when you lay on top of that recent data showing that 20 20 saw more victims of mass shootings than any other year since the data has been compiled, it really is quite compelling. It's alarming. And I'll just add to that for anyone who monitors, reads the FBI's Uniform Crime Report. The Crime Report for 2020, which is the most recent report we have. It was released in twenty twenty one early twenty twenty one. This report revealed that crimes across the board were down. Right. And so this is no surprise to many people when you consider, as you've already pointed out, that we were in the midst of a of a massive national health emergency. People were at home in response to the global pandemic. Most of the population were working from home. But what is surprising is this while the overall crime report indicated that crime was down. The exception to that trend was in two areas aggravated assaults and homicides. And in these two crime areas, we actually saw an increase in the numbers. And so what I'm suggesting here is that when everyone was home, we saw an increase in the number of aggravated assaults and homicides. Probably many of those interpersonal violence individuals who knew one another, engaging in violent acts against one another. Now we're seeing people going back to the workplace, going back out into those areas of commerce. And again, we have the same stressors that have been at play on the population since the beginning of the pandemic. But now we're seeing all of that violence spill out again into our workplace schools and places of commerce. So certainly, it's a concern. We always have to keep our eye on the vulnerability of the population in general as a result of stressors again, that we've seen all talk quite a bit about stressors during our conversation today. And as all of those employees who have been home are now navigating this transition, that's often difficult transition back into the workplace. We have been working with clients to really be prepared for that influx and trying to keep those employees safe and really trying to again shore up the resilience and making sure that that we have what we can in place to to keep everyone safe. Michael Moran [00:06:39] Terry, hold that thought. We're going to take a break to hear from our sponsor. OK, I'm back with Terry Patterson, former FBI agent and security and crisis consultant at Control Risks. We're talking about what COVID did to the really sad rate of workplace and its place of worship violence in the U.S. in particular. I'm Terry. Can you take us through what it's like to engage with a client? You know, whether that is a house of worship or, you know, a big company or a school system and try to get them ready to prevent these things and to spot the potential problem before it happens. Terri Patterson [00:07:23] Sure, Michael, I think so. First, I think just to I'll I'll start with what is, you know, what I see as routine policies and procedures that I think every client should have in place, right? And that revolves around workplace violence prevention and ensuring that you have that. All of our clients have a solid and robust workplace violence prevention plan. And so what we have been spending a lot of time doing is going in reviewing those plans right now, especially again, as I mentioned before, as clients are finding that they're bringing people back, they're bring their employees back into the workplace after having been away for many months. They're finding that this is a good time to really review their policies, review their procedures and make the appropriate updates that they need. And so we're certainly helping with that as a result of that. Again, we have been advising on policies and procedures. We have been putting together guide books or playbooks so that each member of that crisis management team knows what their role is when it comes to workplace violence prevention, and they're able to engage appropriately and really early on in the process. Most of that revolves around identifying behaviors of concern, having a process in place to escalate those concerns. And then again, having at the corporate level, those executives who are responsible for managing and implementing that program. We've been providing a lot of training training to frontline supervisors in particular and human resource professionals really helping them again to recognize and understand the trends related to workplace violence and concerning behaviors, helping them to understand and to implement a good process by which problems and concerns can be escalated, either through the front line manager or anonymously, as has the employee might wish. And then again, to be able to address those concerns early and often. A lot of that training has been dealing also with just de-escalation, how it is that managers and human resource professionals should deal with and talk to employees who are in crisis. Because while today we're talking about really that dark side of stress and what can happen when you have lots of psychological stress compounded with basic personality or disposition or concerns and a personality that seems to go to violence for resolution of conflict? And then a whole host of other factors that come together to lead to violence. That's really what we're talking about today. But we also have to keep in mind that there are always those employees in the workplace who are just dealing with routine day to day stress and they are experiencing crises as well. So we want those frontline managers and human resource professionals to really be comfortable, engaging people when they're in a crisis. So we've been doing a lot of training around de-escalation as well. And so a lot of what we've been doing really is around prevention and then engagement. And then, of course, if all else fails, we really don't want to get to this side. But if all else fails, then of course, response. And so we certainly have been stepping in when when our clients do experience a crisis of some sort and that generally entails in conducting a threat assessment and then helping their client put together some threat mitigation strategies in order to keep the workplace safe. Michael Moran [00:11:19] Let's talk for a second about how the H.R. departments or security departments and companies. Are they being proactive in terms of like serving people's social media? And is that part of this whole thing now? Because, you know, let's say 15 years ago, that would have been pretty unthinkable that your boss is snooping around and things like that. Terri Patterson [00:11:42] Well, you know, I think that we have a variety of clients, of course, and clients are engaging in a lot of different mechanisms to try to identify risk early and try to identify concerning behaviors early. Certainly, we recommend educating the workforce, educating those front line managers, educating human resource professionals. That's always what we recommend first. There's a lot of research out there suggesting that bystanders, those individuals who are close to a person who will later engage in violence, there are bystanders, always who see a number of indicators that that would suggest that violence may be coming right and that violence may be around the corner. And so we always want to suggest we always want to recommend that training be pushed out and be implemented in order to identify some of those concerns early on. But in addition to that, of course, monitoring social media platforms and online forums for threat streams for deteriorating sentiment. I think in general, a lot of our clients are engaging in social media monitoring. I'm not suggesting that they're monitoring individual employees social media platforms, but I'm suggesting that in general, they're monitoring platforms for negative sentiment related to and coming back to the client company. So certainly that is something that is, I think, being utilized quite often as an intelligence function just to identify early some of those threat streams and and threat actors that may be out there. This is really right now. It's certainly pertinent because we all know that there is a lot of stress around social and political differences, ideological stressors that individuals are experiencing. We've seen a rise of violent extremism that poses a range of risk to businesses that go beyond the individual employee who is experiencing psychological stress as they come to work every day. And so this is also something that corporate leaders have to keep their eye on. And and certainly we're seeing the social media platforms being monitored, as you have suggested, as a way of trying to identify early some of those threats that would derive from ideologically motivated insiders or outsiders. Michael Moran [00:14:21] I want to go to your behavioral psychology expertize, and let's think about COVID. As a experience we've all been through some accepting it more as reality than others, but it has affected just about every life on the planet. What is the difference now post-pandemic as people start coming back into the office place? What are the new things that people are being stressed by? What are the new flags that you've got your eye on to try to prevent people from starting to move down the line of something troubling? Terri Patterson [00:14:57] Well, I think COVID 19, of course, has led to enhanced challenges on the workforce in a hole in a variety of ways that we've all heard about the shift to remote work and then the transition to hybrid models. And then more recently, of course, as you and I have discussed, this return to the workplace has led to increased levels of stress as employees navigate what seems to be a constantly shifting landscape. And so change is always we say change is good, it is good, but it's also stressful. And so we continue to hear about tensions and polarization. In addition to that, the tensions and polarization around what I just mentioned, social and political issues that is leading to discord within families and communities and now spilling over into the workplace as issues related to COVID 19 like mask mandates and vaccinations have also become politicized and are triggering associated ideological grievances. So we have all of these challenges that have really led to unprecedented issues that we've heard about again over the last two years and really have led to employee vulnerability at its highest. And that vulnerability in the in the best case scenario threatens productivity, threatens stability. And then, of course, in the worst case scenario, threatens the security of the workforce or the workplace rather and caught right in the middle, of course, of the employee. And there are the employers, the leaders who are trying to balance a safe and healthy. Environment, while also trying to respect the individual concerns and the needs of their employees. So we've been talking quite a bit about the stress that is associated with the pandemic. I certainly believe that the better we all understand those trends and the trends that we're going to continue to see, then the better we're going to be able to address the issues and continue to build productive and resilient workplaces. That's the goal, right? But again, as we know, we also are seeing and we will continue to see that, you know, stress can also lead to a really destructive and and violent threat as well. And so we see the manifestation of that every day when we turn on on the news. So I think I can't possibly overstate the concern that we have as we start bringing people in back into the workplace and we still have these unprecedented levels of stress. And while we're in flux until we really get settled in, I think we're going to continue to see alarming rates of just problematic behavior. Again, most of it hopefully around productivity, around various issues that are going to disrupt just the positive environment in the workplace. But again, we always have to keep our eye on those individuals who are overwhelmed by stress who have that disposition that tends to move them to violence as a result and moving to violence in order to deal with any kind of conflict. And that is our concern, of course. And so I can't overstress the importance of trying to manage overall the stress levels in the workplace, but also really trying to identify early and often those behavioral indicators of that trajectory to violence. Michael Moran [00:18:42] How are you going to take a quick break? Listen to a word from our sponsor. All right, Terri Paterson, security and crisis expert and former FBI agent, I have one last question. The pandemic itself has sent well during certain stages of it, sent most of us who could to work remotely. The stress doesn't necessarily end, and there have been some people who even say it's become a more stressful world because you're never off, you're always on and always at the beck and call of your colleagues. And is there something special about the remote situation? Have you have done any consulting with companies on how to deal with that very unique kind of stress because we made, for instance, live in a world now forever where remote is a piece of it? Terri Patterson [00:19:34] Yeah, I think that's absolutely right. And and remote work certainly isn't free from stress, right? We know that and we have talked about it quite a bit. We have we've seen increased domestic violence. Of course, we've heard a lot about that. We've seen increases in a whole wide range of issues, even as employees who are working remotely. We saw over half of the working age population reporting a decline in their mental wellness during the height of the pandemic, while most people were at home. We saw prescriptions for antidepressants increased 34 percent and anti-anxiety prescriptions rise 19 percent in 2020. And then, of course, we just continue to see what what psychologists refer to as the comorbidity of these mental illnesses, along with substance abuse, which leads to a variety of negative consequences, all while people were at home and working from the safety of their home. Right. And so certainly being at home brings a whole host of other issues we've had. We've heard from employees that they've had a difficult time turning work off when they're at home. We've heard employees say, and we've seen survey after survey that suggests that the stress of trying to navigate child care or or elder care or all of the household duties that would come with just staying at home with a full time job was also very stressful. And so certainly we have not seen working from home or remote work alleviate stress. Certainly the young, the youngest in our workforce, Generation Z, the Zoomers, we refer to them normal and millennials reported more symptoms of mental illness. Then they're they're more tenured counterparts while they were working remotely. And so certainly for them, as they're just starting out their career, they're trying to get settled into the workplace and really trying to make those connections, maybe find people who they can rely on for mentorship, as you and I had talked earlier. This was all disrupted with with COVID 19. And so they have had a particularly difficult time just trying to get started and get off the ground with their career. So I think this is something that our clients certainly continue to grapple with. How is it that they're able to find the right balance and have the structure that the workplace provides continue as they bring people back to the office, but then also being sensitive to the the flexibility that employees are saying they really need and they value. So I think that's going to continue to be a challenge. And then of course, we have these issues around a remote workforce and some of the challenges that it brings just in terms of issues like insider risk. Right. We've seen ongoing challenges as some of our clients have navigated issues around, of course, employee stress, compromised coping skills and then managing these hybrid models of remote and returned to work structures. Because there's the recognition that, you know, remote work is becoming a permanent reality for some segments of the workforce. And so these shifts are really requiring our clients to continue to examine their insider risk posture against the continuing need for flexibility and resilience building. And so we know, of course, based on years of research and experience, we know that there's a constellation of factors that influence insider risk. We know that there's a dynamic nature, those factors that can enhance the risk posed to businesses that are not adequately prepared. And we've long argued behavioral researchers that most threats can be prevented with early and or and robust responsiveness that addresses the risk well in advance of a malicious act. And so we certainly continue to experience a greater reliance on digital solutions to insider threat. But in case after case, we also see the need for a behavioral assessment of those early indicators of an emerging problem. And so I bring all of this up. Because again, when you have a remote workforce, it's harder to identify often those behavioral indicators and then you're giving people access that otherwise they wouldn't have in a remote environment. And so we just keep beating this drum around insider risk as well that comprehensive programs really should be put in place before the manifestation of anomalous behavior. And it really must incorporate behavioral experts to meet best practice and industry standards. So again, we're seeing a wide range of issues related to remote work, and I think we're going to continue to see those issues, issues around employee wellness, issues around culture and maintaining the culture of of of the of the workplace and the brand. And then, of course, all the way over to insider risk and that emerging threat that comes from having a remote workforce get trying to maintain control of of, you know, your information. So we're going to continue to monitor that. We're going to continue to provide support there as we have really for the last year and a half, Terry. Michael Moran [00:25:25] This has just been fascinating. I wonder if if our readers wanted to continue to learn about this or follow your work, what would you suggest? Terri Patterson [00:25:35] Well, Michael, I'm I'm always available, of course, on control risks. XCOM can find me. They are easily. I also have a profile on LinkedIn and certainly would welcome an ongoing discussion with anyone who finds this topic of interest. Michael Moran [00:25:49] It's it's a sad irony that that workplace violence and school violence is a happy victim of COVID. And it's even sadder that now that the pandemic is relenting a bit, that we're seeing it come back. Of course, you can learn more about Microshare at WW W Microshare Daddario and its ever smart solutions that boost efficiency, enable cost savings and bring safety and reassurance to people inside of buildings very relevant to this conversation. You can also subscribe to the podcast Manifest Density there or download it on Google Play and iHeartRadio and iTunes and Spotify. We have not dropped off a Spotify yet, but that'll do it for this week on behalf of Microshare and all of its global employees. I'd like to say thank you again to to Terry Patterson and wish you all wellness and a good week. See you next week.

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Manifest Density - Episode 59 - Menno Lammers - PropTech for Good

Play Episode Listen Later Mar 30, 2022 18:41

PropTech for Good The pure benefits of better understanding the'"Built World.' Menno is the founder of the PropTech for Good alliance. The PropTech for Good alliance connects CEOs, entrepreneurs, investors, innovators, and sustainability leaders from around the world to initiate meaningful collaborations, exchange knowledge and build thought leadership to create responsible, resilient, and regenerative environments. Menno is a mentor at REACH UK, executive sparring partner, and keynote speaker. As a strategic advisor, Menno worked for companies like Unibail-Rodamco-Westfield, Nemetschek Group, Heimstaden Nederland, Savills, Syntrus Achmea Real Estate & Finance, Rijksvastgoedbedrijf (part of the Ministry of the Interior and Kingdom Relations). This bio work constitutes a fair-use of any copyrighted material as provided for in section 107 of the US copyright law. View original source here: About | MennoLammers.com Sponsored by Microshare. Listen to our other podcasts on the Manifest Density portal. - Subscribe to DataStream: the Microshare Newsletter - View our LinkedIn page - Contact Us Episode transcript: The transcription of this episode is auto generated by a third-party source. While Microshare takes every precaution to insure that the content is accurate, errors can occur. Microshare, Inc. is not responsible for any errors or omissions, or for the results obtained from the use of this information. Michael Moran [00:00:01] This is manifest density. Hello, everyone, and welcome to this latest edition of Manifest Density, your host Michael Moran here from Denver, Colorado, to explore the intersection of COVID 19 global business and society. Manifest density, of course, is brought to you by the global smart building and ESG data company Microshare. Unleash the data. Well, today I speak with Menno Lammers, did I get that right Menno ? Menno Lammers [00:00:30] Yes, you do, Menno Lammers from the Netherlands. Michael Moran [00:00:34] Iceland, and you are in the Netherlands. You are the founder of Prop Tech for Good, which is a really interesting initiative, a social enterprise in the Netherlands. And I thought maybe we'd start today with just a little bit about you and how you came to prop tech for good. Menno Lammers [00:00:53] Yes. Thank you. Thank you for the opportunity. And thank you for having me. Um yeah. What's my journey? You know, since 2005, I was involved in innovation in real estate and and I have a keen interest in digital developments as societal trends. And in 2015, I worked as an independent strategy and innovation consultant on the behalf of our leading international property management organization. And they asked me the question You know, how? How can we organize property management ten times faster, cheaper and better, like the moonshot thinking? And we worked on that, and at a certain moment that customer asked me, Hey, man, how can you research something for us in the in the UK because our headquarters is there and we have to find a way to land that moonshot? And then I dived into my international network and I found the word proptech. So it's a combination of property and technology. And no, no one in the Netherlands was. I had claimed it, but there were already some startups because I was I was also working for the government on a special special project, so I decided to just start with the product and sell it formally. It does not exist anymore because everything goes now to product for good. So I probably should. Also the first article in the Netherlands and at a certain moment, I am a bit of struggling because there is proptech is very pushed from a technology push, and I was always asking myself Why you know why? Why aren't we doing this? And so I decided where on on April two to start with the product for good movement. So I planted the seed. It was Earth Day and also the day of the birthday of my mother. So that was really something, you know, you plant the seed for the future and the products for goods is a global movement of people who are used to business as a force for good. And the alliance is built by real estate and technology. Businesses know the deficient areas in the business mills and the pioneers in that way and those who will actively drive dialog and action and change to reshape the built environment and those who use technology as a leopard to make a positive impact on societal challenges. So what we do is, you know, bringing tech and real estate together, but we we always start with a societal challenge, for example, health and wellbeing. So how the a healthy environment in offices or affordable housing or climate action? So that's always the starting point. And then we translate that. What how can real estate make that impact and how can technology being that lever for real estate to build environments to contribute to make that positive impact? So that's that's a bit of my journey. Always curious, you know, and and humble like and also like like Steve Jobs always said, you know, stay hungry. Stay foolish. That's what I like to do. Michael Moran [00:04:16] Steve Jobs also said, make sure you change plugs in the cords every time you have a new models. You never said that publicly, of course. But anyway, so we are quite familiar with PropTech being one ourselves. Mm. And not only that, because we do installations for ESG data purposes. We're quite familiar with the potential value of data that didn't exist before for companies to understand their performance in terms of environmental, social and governance and all sorts of things like climate footprint for the well-being of people inside their buildings. What is from your standpoint, what is the benefit of prop tech that that can make it a societal good? Menno Lammers [00:05:04] Yeah, you know what, what we did in in the last century's decades is being degenerative in that way. And now we have the tools and the technology to make a massive progression in that way, how we design, how we build, how we manage, how we operate, how we do the maintenance part. And that's that's a big challenge because it's still going about operation excellence. But we also have the opportunity to approach things on a different way to reduce, for example, carbon emissions because we can do a better logistics. And that's. Will be. So we connect those societal challenges, which with the technology, so it will be more integration and that will be the transition period to a more responsible, resilient and regenerative environment. And what that is, you know, we have to figure that out. First things first, but you will see that the regenerative movement will be a buzzword for the next years. But but the benefits from technology now is that we can measure we can really see what's the impact because we have to start somewhere. And when we get these signs, you know, we can we can optimize or we can rethink the processes we will see probably that we, you know, we're always proud. When we create something, we build something a great asset, you, our big tower or a skyscraper or something like that. But then we can see also what is our footprint when it's when we are running, that's that assets, but also when the embodied carbon, for example, you know what's what's in the lifecycle. So from digging into the ground, get your your towels or your route and how, yeah, what's the footprint also when it's end of life? So these kind of things we can measure, but we can also measure, you know, what's the what's the healthy environment in the building? And if people get less sick, you know, that's that's good for for everyone, for the employee, for the employer, but also for the environment as a whole, we can also see if people are happy, yes or no, you know, we can. You can answer the building, for example. Have some sort of. Yeah, it's a PR challenge, of course. But for example, if people are not that happy when they come in and when they smile, when they walk out, you know they have, they probably have a great day. You know, so there are a lot of opportunities. Also, some dark sites, of course, and we have to be aware of that. But I think we can make a massive progression in next year to do something for good. Michael Moran [00:08:18] We do a lot of this work already, and it's it's very interesting to see how it maps to the reporting requirements. The commercial real estate has the various certification programs. All of this stuff is kind of incentive for the building operators and owners and tenants to take advantage of these kind of data streams that didn't exist before. Mm-Hmm. You are someone who is helping channel technology into these demand areas, right? What do you do in terms of your conversations with people? How do you get them to understand the value of these things that you're proposing that they install? Menno Lammers [00:09:09] It's a good question, and first of all, you know, we have to create awareness that it's already there, that it exists. And you and you have to create an environment where they can, where people come together and share what they are working on or what the issues are. And it's very important also and currently also working on on an on an interview blog. And I was thinking, you know, it's so important to. Tough to figure out what the real problem is, because what what you see now, what's happening is that. Real estate companies or the people working there reach out to me and say, Man, are we? We need a solution to reduce energy. And of course, there are many, many of these kind of solutions or we want to have insights about our footprint or we want to to create the governance structure for it to to to to achieve our our net zero pledge or something like that. And it sounds easy now because you can just bring in some solutions. And there are so many and it's growing every day. But really understand why they need it. And maybe you figure out that they they need more than only that solution. And probably they will, because what you see is happening is that most of the time it's a one figure one person thing. So one person has something on his plate. They reach out. They bring a solution in. They implement that at a certain moment in some departments challenge. And then they're going to see the the big, the big benefits. And then the CEO comes in to say, Hey, listen, we have to scale it up. But then things are going to shake because implementing a solution is one with creating a data driven organization. You also have to just kid. Yeah, to to scale up people. You probably also have to reorganize the organization. So and making them at least aware, of course, you don't want to scare them, but at least, you know, helping them to get those in science are very helpful and. Afterwards, they also say, you know, it's very nice that you told the story what you already saw or experienced in the last years because it helped me to think and to ask better questions also to the solution providers because it's easy to say, OK, yeah, you can solve my problem. Okay, let's buy things. Things are done. But if you really want to create a sustainable organization, it's more than just buying or, you know, use the platform. And that's it. Michael Moran [00:12:33] So hold that thought, we're going to take a quick break to hear from our sponsor. Okay, we're back with Menno Lammas, we're talking about crop tech for good, which he founded. I want to ask you, is there a. A secret weapon that technology brings to the table in terms of understanding sustainability, because our experience is that the the E in the SG, let's look at it that way is pretty simple. You take it utility bills. You scrape utility bills with a web crawling spider. You can submeter. It's about consumption. That's a pretty simple data science challenge. It is no challenge, really, but it's the S and the G. Where to to automate things are tricky, and that's where we've been concentrating is the social aspects of of ESG, where you discussed a bit things like the environmental safety and wellness of the space, the quality of the air and the water, the ability of people to the building to be responsive to concerns. Those are the kinds of things that we have been deploying that bring data that's relevant to the needs of someone who's trying to pursue a sustainability initiative. What else is there, though, is there? Are there other things that a company can do? Menno Lammers [00:14:04] One of the things you know, and maybe I can't say it right here, but is broaden the definition of technology because we're very focused on digital. And I think we, you know, it's it's also some sort of secret SaaS or, you know, which can really push things forward. But I think we also have to be aware that that technology doesn't solve all the problems. It doesn't bring us world peace. It can help. But but I think we also have to look at, you know, materials, you know, the more the physical, physical technology and the nature of technology. One of the things you know for on the technology side, where it can facilitate is I think it's very valuable also for making that transition and that transformation in your organization and also with your stakeholders is facilitating the inclusion Part D, as you know, that's that everybody can bring in their thoughts and their knowledge. I always give the example of, Hey, we want to we want to to maintain our our assets on a good way. Let's fly with drones. And then they say, Yeah, we have to hire someone. But maybe there is someone in the organization who loves to fly with drones in his private life or her private life. And maybe that's a great opportunity. But that's that's that's not the person you normally ask, because yeah, that person is doing something else. But I think, you know, unlocking that kind of value that that potential. That's also something we underrate underestimate. I think because we are so focused as real estate or industry on the physical building and getting our profits so we can reduce costs, you know, making the building more efficient in the operations or using less materials and that kind of things. And that's good. And we have to. But we will have also be aware that we are not reducing too much, that its collapse currently in there is something going on with the stadiums, you know, with the football players because the construction was not right. So we also have to be aware. So I think there are a lot of opportunities to make it better, but we are also very good. And that's the old paradigm, I think in reducing cost, make it more efficient, doing less. And of course, we have to use less, for example, concrete because it has a lot of negative impact. But yeah, that that's I think it's on the social side. More on inclusion. Michael Moran [00:16:59] And now we need to wrap up this episode, but I wanted to make sure I gave you a chance to tell our listeners how they can follow your work and whether you're on social media. Menno Lammers [00:17:09] Yeah. Now, of course, happy to to connect to LinkedIn and of course, subscribe to the to the newsletter on the pro-tax and proptech for good dot.com websites so you can get your monthly newsletter and stay at at the state had on the on the curve with the PropTech for future developments. Michael Moran [00:17:32] Well, thank you again, Menno, and this is my chance to tell people that they can learn more about Microshare is getting the world safely back to work with our ever smart suite of products, ever smart solutions, boost efficiency, enables savings and bring safety and reassurance to people inside your building. You can learn more about that at. UWW, microshare I and you can subscribe to manifest density there or download it on Google Play and iHeartRadio and Spotify and iTunes and all sorts of places that'll do it for this week. On behalf of Microshare and all its global employees, I'd like to thank once again Menno Lammers for joining us. This is Michael Moran. Well, thank you for listening.

When Your Dream Employee Turns Out To Be a Foreign Spy

SecureConnection Podcast: IT Security/Security Experts for MSP’s

Play Episode Listen Later Mar 23, 2022 18:17

We might think of foreign spy espionage as something that only happens to businesses in the military or defense sector, but it's something that can happen to “regular” businesses that have nothing to do with military assets or foreign policy. That's a message that James Turgal, VP at Optiv Inc (and former Executive Assistant Director of the FBI) shares with us on the latest episode of the Cyber Crime Lab Podcast. James discusses a particular case in point to show that cyber crime can happen to anyone, anytime. James also talks about: The “very long-range” approach of China to acquisition of trade secrets Why data safety should be a company-wide policy What the priorities are for a victim of a ransomware attack You'll also hear James draws on his 20 years of experience with the Bureau to share how the FBI can help businesses get back some or all of the ransoms that are paid. The Cyber Crime Lab Podcast is brought to you by DataStream Insurance When the worst happens, you want the best financial, legal, and technical support to get you back up and running again. With Cyber Insurance from DataStream, we offer the most comprehensive insurance coverage on the market alongside critical post-incident customer support — all for the price of a cup or two of coffee each day. Make DataStream part of your business continuity plans today. Book a meeting with us at datastreaminsurance.com

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Leveraging Cyber Insurance

Play Episode Listen Later Mar 23, 2022 37:53

Andy Anderson, Co-Founder and CEO at Datastream Cyber Insurance talks with Ryan about having wholistic risk conversations with customers. When utilized properly, Cyber Insurance will leverage your security posture with customers…It isn't a replacement of any tools in your stack, rather an integral cog in buttressing business operations. Andy gives us a few mind blowing stories from the insurance side that we are looking forward to hearing a lot more of on their upcoming Podcast called ‘The Cyber Crime Lab'. Stay tuned! For more information about Datastream you can visit and connect with them in our Security Solutions Showcase or visit their website here You can also catch up with Andy at our upcoming Cybersecurity Expo in Austin, TX, March 30 & 31 where he will be speaking about making Cyber Insurance work for you and your customers. Reserve your spot today and keep the conversation going.

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Manifest Density - Episode 56 - Robert Baldock - Innovation during a global pandemic

Play Episode Listen Later Mar 3, 2022 23:12

Innovation during a global pandemic Robert Baldock, Founder and MD of the Clustre Innovation Network, on a bright side of COVID-19. Robert has 45 years of experience of conceiving innovative solutions, as well as selling and delivering them to major institutions. Most of his career was spent at Accenture where he became one of the firm's youngest-ever partners. Prior to leaving, he was Global Managing Partner responsible for the growth and success of Accenture's Customer Relationship Management, Mergers & Acquisitions, and e-Commerce businesses within the financial services industry, where he achieved a global revenue target of £900m. Upon leaving Accenture, Robert was the Global Leader of the Financial Services Industry practice within EDS where he grew an already large $3.4bn, 15,000 person outsourcing and consulting business. He was a top 40 leader within EDS. Today he is the Managing Director of Clustre - the innovation brokers. He now helps major companies solve their most complex problems with certainty and speed by connecting these problem owners with companies with a proven track record of solving these problems, time and time again. hyperlink to his linkedin: https://www.linkedin.com/in/robertbaldock/ Sponsored by Microshare. Listen to our other podcasts on the Manifest Density portal. - Subscribe to DataStream: the Microshare Newsletter - View our LinkedIn page - Contact Us Episode transcript: The transcription of this episode is auto generated by a third-party source. While Microshare takes every precaution to insure that the content is accurate, errors can occur. Microshare, Inc. is not responsible for any errors or omissions, or for the results obtained from the use of this information. Michael Moran [00:00:17] This is manifest density. Hello, everyone, and welcome to the latest edition of Manifest Density, your host Michael Moran here to explore the intersection of COVID 19 global business and society benefits. Density is brought to you by the global smart building and ESG data company Microshare. Unleash the data. Well, today I'm unleashing Robert Bolduc, who is the managing director of Cluster the Innovation Network. Robert, welcome. Robert Baldock [00:00:53] Welcome to you. Thank you, Michael, for having me. Michael Moran [00:00:56] Well, Robert, you're based in London, of course, and your mission and the mission of cluster is quite an innovative one. Why don't you give us just start out by giving us a sense of what it is that cluster does and how you got involved in this? Robert Baldock [00:01:13] So I should describe myself first as someone who's have a lifelong passion for innovation. I'm an out of the box thinker, and I always try to see if there's a smart, clever way of solving a problem rather than the standard way. Notwithstanding that, I spent the first 23 three years of my professional life with this large firm called Accenture, whose proud boasts at the time 20 client with the problem was We can solve every problem there is. We're a mile wide in capability. And for a long time that that was sufficient to be a mile wide and capability. But as the world got more more complicated and technology more and more sophisticated, it started to show us and in particular that if you're going to solve a complex problem you need to have at your disposal people who have solved that problem. Time and time again, so switch forward to 10 years ago when I'd left these big companies behind me. I started to think that the the way in which big companies should be solving their most complex problems was not by turning to the large companies like Accenture and IBM and Capgemini, but actually to try to put their faith of trust in some of these smaller niche companies that were popping up left, right and center who would apply very innovative thinking and solutions to these very complex problems. That said, if you buy into that argument, who would you turn to if you're a large corporation? Which of these thousands of companies offering to to solve your every problem quickly? Would you turn to if you've never come across before, never knew that existed and indeed was slightly nervous about whether they could actually do what they promised? And so we 10 years ago conceived this business cluster as a business that words, on one hand, listen to a client who felt that they had a problem. They were willing to be seen sold by one of these niche firms and would trust us enough to introduce them to just that firm. And so in life, we play a dual role. We help large companies meet small, niche players who are very well placed to help those large companies solve that particular complex problem, in our words, with certainty and speed. Michael Moran [00:03:40] So you are kind of a human crowdsource. Robert Baldock [00:03:45] Well, it's less about the crowd. Some people describe as laughing is the business version of Tinder is that we make companies get together rather than individuals. Michael Moran [00:03:57] And so you essentially there was a very innovative firm here that's now must be 15 to 20 years old. Angie's List. I'm sure you're familiar with yes, of course, which is a service that essentially acted as a reputation broker for tradesmen. Yeah. And and was very successful, and I haven't really followed them lately, but I imagine they've branched out into other things. How do you how do you identify the smaller companies that that make the grade? Robert Baldock [00:04:33] So I'd love to say that whenever we see a space where we need to have someone on our books that is a deep expert in that space, let's take artificial intelligence, for example. Actually, that's a bad example because they actually I'll explain how we found the best firm in that field in a minute because we did it the proper way. Would you believe it's true recommendation? Someone will say to us, you've got to meet this from here, they are just out of the world, amazing at what they do. And so we meet with them because if someone has recommended to us, why wouldn't we go and see them? And if we see what we like, we then basically say, right, we'll only represent you if you can introduce us to three large corporate clients that you have taken all the way to success. We will interview those three large corporate clients, and unless they give us a 10 out of 10 each, they'll give us a 10 out of 10. We won't represent you because we cannot risk you not giving one of our clients and 10 out of 10 service. Now that's that has been the norm by and large. But what we basically saw in the imminent interest in air technology this over 25 years. By the way, we said maybe we should approach this differently. So a friend of mine had recently compiled a database of some four thousand eighty seven companies who all said they knew a thing or two about A.I.. Now, there was no way I could sift through four thousand eighty seven companies, one by one. But he said, luckily, I've got a little search engine as well. So to cut a long story short, I went from four thousand eighty seven to twenty five to 10 to five two three two one, and I ended up taking on board the one of those four thousand eighty seven companies to to represent them as an all honest opinion. The best, though, there is an AI consultant. Michael Moran [00:06:30] Well, Robert, hold that thought, we're going to take a quick break to hear from our friends at Microshare. And we're back with Robert Bolduc, who is the managing managing director of Cluster Innovation Network in London. Robert, you know, I've had the experience of vetting big companies for various jobs that the company I worked for wanted to have. So we we when I was with Nouriel Roubini years ago, we decided to hire a PR firm. And I remember the experience of sitting in the conference room and watching the young people from Ogilvy and Mather and Edelman and Ruder Finn one after another. These phalanxes of young, bright people kind of file into our conference room and then some senior guy would present what they're going to do for us. And we all we kind of knew right there that we were never going to see that senior guy again. It was going to be one of these young people who looked it looked a bit like, you know, the the the veteran surgeon making his rounds with students traveling along behind. And, you know, when they cut you open, it was going to be one of those students. Robert Baldock [00:07:45] So what do I do next, boss? Michael Moran [00:07:47] Yeah. So I mean, why? Why does the small company model that you are pursuing Trump these bigger, you know, big four accounting or infamous global firms? Robert Baldock [00:08:03] Actually, you've partly answered that question yourself, Michael. Well, actually, when I was with Accenture, our proposal was what you saw was what you got. That is not the norm, as you rightly said yourself, you know, they went in there, the superstars, they dazzle you and then basically you get a bunch of young kids signed up to do the job. What you tend to find with these niche companies, the scale ups as they call them, is you absolutely because all they've got is what you see. They're small and they don't have people fronting them. But secondly, because they're small, they're hungry, they're agile, they're nimble. They bend and adjust much more rapidly, much more appropriately to the needs of the client than a big company will ever do. Michael Moran [00:08:51] That makes a lot of sense, I think. I mean, just from my experience here at Microshare as opposed to the corporate career I've had before. You know, we tried not to be bespoke, but you almost have to be. Yeah, when you're when you're dealing with complex things like smart building technology or, you know, the contact tracing wearables. Of course, that was a giant experiment when we when we launched it. So you really co-development some of these things with your clients. And that's that's both a a challenge from a business model standpoint, but it's also really builds loyalty and trust among the client service provider relationship. So I totally see where that happens. I want to turn the conversation to one of the expertize is that you list on your website when it is sustainability. Obviously, you know, the ESG, the environmental social government term is everywhere in the financial press these days, and it's its equivalent CSR corporate social responsibility is also everywhere. How do you define sustainability and what kind of a filter do you apply when you're trying to find the right people to recommend? Robert Baldock [00:10:12] So there are a number of terms are inextricably linked. You've not used a number of other terms that get used on net zero climate change, et cetera. So for only the second time in my professional life. We've come across a a need to change, which has been embraced by and large by every single company on this planet. You can describe that need as we've got to get to net zero. We've got to reduce our carbon emissions for the sake of this planet. But there's there's a broader need than that, which is we need to make sure that we are creating a good business, one that's contributing not just the economy, but to the environment, to the welfare of all manner of people that we touch on a day to day business. And so this this move, this drive to become sustainable is is a move to change the way you approach your business so that everything you touch people, companies, the environment, products, cetera are creating a positive effect rather than necessarily perhaps a detrimental effect. Michael Moran [00:11:31] Do you feel as though you're getting. Back feedback from the corporate world that suggests they're taking this seriously for the right reasons, or is this really a box they have to check to avoid reputational damage or regulatory issues? Robert Baldock [00:11:48] Well, guess what, you get you, you do get both. We've sort of got a rule of thumb, which is if the large corporate has appointed a chief sustainability officer. And if that person reports direct to the chief executive, you know, they're taking it seriously. Secondly, if every other word that the chief executive mutters is either sustainable or climate change or net zero or diversity, you know they're taking it seriously because, you know, those words are being recorded. And unlike politicians, promises they will live up to them. They have to because the stakeholders expect them to. Yes, there are some people that basically come out and say we will be net zero by 2050, 2016, 2017. I don't think some of those people have really thought it through as to what's really involved. So you do get a mixture, but there's a there's a tidal effect here and those are taking it seriously, almost forcing those who are taking it less seriously to take it more seriously. Michael Moran [00:12:56] Robert, hold on a second. We're going to call. Go for a word from the sponsor and we'll be right back. OK, I'm back with Robert Belder, the managing director of Cluster Innovation Network. Robert, you are at the nexus of innovation. If I could put it that way. What is what are you seeing out there? That's not in the newspapers and in the in the financial media every day that seems to be really new and exciting. Robert Baldock [00:13:31] Well, let's look at what COVID caused. That was actually beneficial. So I talk about the U.S. put on the March 23rd, 2019, we were all ordered to work from home. We have to leave our offices with very little notice and work from home. Can you imagine the scramble that that caused for companies to change their work mode from owning an office to no one in an office and all that they had to do in order to make that possible? And that was achieved in a very short period of time. Compare and contrast that to anyone trying to get anything done quickly in the past. There was all sorts of processes and forms and obstacles, and they got brushed out of the way, pushed out of the way by COVID. And one of the things that we expect to continue now that we never had before is this whole notion of hybrid working, it being OK to work from home. You've being trusted to work from home and not watch Netflix. And it's forced us to find ways of collaborating where we are not in the same space. Whereas before the only way we can imagine collaboration was all being in the same space. So what COVID has done is it's made us reinvent the way we do work and basically get rid of some of the obstacles to getting things done more quickly. And so our hope is notwithstanding, you know, there's a lot of exciting things going on about with A.I., with data, with sensors, with no code apps that we've broken the back of slowness and this in itself in the same way some people joke. It's COVID drove digitization. More than anything else, we'd like to think that COVID has also driven up speed and removed obstacles to change. Michael Moran [00:15:48] You know, some of the guests I've had on some, some fairly well known thinkers have tackled issues like the effect on the labor markets. Of course, in the US, there's this ongoing mystery about what's going on in the labor markets here, still very tight despite the low unemployment rate. There's also questions about how it affects global supply chains and kind of redefined in some way the whole concept of national security. I had the chief defense correspondent, the New York Times, on a couple of episodes back and I put him this question. You know, we've spent billions and billions of dollars to protect ourselves from foreign invasion. And lo and behold, we get it foreign invasion. And not only did we not, we're we're not prepared for it, but we couldn't even unite to fight it, Robert Baldock [00:16:41] or we couldn't even find out what the best answer was and all follow suit. Michael Moran [00:16:46] Yeah. And you know, he conceded that the the Pentagon, for instance, is now classifying global pandemic as a as a an enemy. If you want to put it that way. So what is it done socially? To innovators, I mean, I mean, innovation, when you think of innovation, you think of Edison in his laboratory with his collaborators, you think of people who are in collaboration with other great minds. How had had COVID affected that process? Robert Baldock [00:17:23] I've got the best possible story to tell. You had Michael. So one of the companies may represent is go flux. They are innovation consultants. And in the good old days that you got in that room, you got out your stickers and you brainstormed a solution to the problem. Now it's March 23rd or thereafter and you can't get in the same room again. And who knows for how long? So does that kill innovation stand that? No, when you're innovators, you innovate. And so what this firm did was basically work out how to innovate when you want in the same room. And what would you know, Michael? They bid for a project that they would never bid for before. It would never won before, but they ended up working with a global confectionery company, helping them to conceive new products and services. This global confectionery company is headquartered in Chicago. They've never been to the client. I've never met them face to face. But they basically were able to convince them that we can show you how to innovate on a distributed basis. Another example is the copy that that was used so effectively here in the UK to warn you if you've been in close proximity to someone testing positive for COVID. This was developed by one of our firms in six weeks flat using 75 people working in 75 different locations around the world. This was an app that was developed literally 24 by seven. When they went to bed in London, they passed it over to Asia and they said, keep working on it. But they weren't working on it from a single office in Asia. They were working from their homes. So if you're smart and clever, you, you, you basically reconfigure. And that's what firms did, the smart ones we convicted. Michael Moran [00:19:12] Yeah, I'm I can't not fail to mention the fact that we did that exact thing at the beginning of the pandemic when we we repurposed an asset zoning sensor into a wearable contact tracing solution, which had the additional advantage of not being on your cell phone. So the battery never died and it didn't scrape up your PII. Robert Baldock [00:19:38] Well, on top of that, the cloud that you're mentioning had a role that banned the use of mobile phones in their factories, so they had to find a new mobile phone based solution to ensure that they kept their employees safe and you guys rode to the rescue. Michael Moran [00:19:54] That's right, and I'm happy to say we're allowed to say who that is. It's GlaxoSmithKline's, and we're now in, I think, 21 factories around the world of theirs to help them keep up and running and producing pharmaceuticals, which takes density. You can't get around density in a factory like that. Robert Baldock [00:20:12] Guess what? My and I told you about the process we go through to vet people. We talked to three of their clients before we decided to represent microshare. We spoke to, among others, GSK and we got a ten out of ten from GSK. Michael Moran [00:20:24] That's great. And we've had we've just done a slam dunk self-promotional moment there. Robert, listen, this has been fascinating. I want to give you an opportunity to tell people, how would they learn more about cluster and about your own work? Robert Baldock [00:20:41] So very simply, of course, they just go to our website WW w dot cluster spelt c l t r e dot net. And then the next thing they might want to do is just sign up to receive our monthly newsletter because in our monthly newsletter, we'll have thought leadership pieces. We'll have notification of future events and your own child's promote did a great job for us on on sensing as a service and one of our events. And then you can also read the write ups of past events. Each of our events are literally showing people in the art of the possible. We've had people like Nassr talking about at our events about how they've gone outside of Nasser to find solutions to their problems. So go to our website. Sign up for our newsletter, see what catches your eye, attend this and learn. Michael Moran [00:21:36] Thank you, Robert. That is great, and of course, you can learn more about microshare and how we helped get the world safely back to work during the early stages of the pandemic with our suite of products, ever smart solutions, boost efficiency, enable cost savings and bring safety and reassurance to the people inside your buildings, even as it produces data that is very relevant to sustainability and ESG. You can learn more about these things on the MICROSHARE website WW Dot Microshare Dot Io and there you can subscribe to Manifest Density downloaded on iTunes, Google Play, iHeartRadio, Spotify and many other audio platforms. And that's going to do it for this week on behalf of Microshare and all its global employees. I want to thank once again Robert Waldeck, and this is Michael Moran saying so long. Be well and thank you for listening.

Episode 37: How to Start Your Sales Journey in College with Todd Hardaway

tiktok europe college sales noobs hardaway datastream

Play Episode Listen Later Feb 25, 2022 27:18

Todd began his sales journey in college out of a reluctance to return home. He went from slinging knives, to selling cars, to traveling across Europe before he even graduated! In addition to a nice chunk of cash, he also learned a whole heck of a lot about sales. Out of college, John hired him at Datastream. Among Todd's best assets is his ability to create an effective routine—something Noobs should look to tackle first in their new sales job. Listen closely, there's a lot of great advice here! Follow John on social media: Instagram: instagram.com/johnsterling_ Facebook: facebook.com/johnsterlingsales Twitter: twitter.com/johnsterling_ TikTok: tiktok.com/@johnsterling_

Manifest Density - Episode 55 - Gina Sanchez - COVID, inflation and the markets

Play Episode Listen Later Feb 22, 2022 29:15

COVID, inflation and the markets Gina Sanchez, CEO of Chantico Global and prominent business analyst, discusses the late pandemic market volatility. Gina Sanchez is the Chief Executive Officer of Chantico Global and Chief Market Strategist for Lido Advisors. Chantico Global was spun out of Roubini Global Economics in 2013. Ms. Sanchez was the Director of Equity and Asset Allocation for Roubini Global Economics. Currently, Chantico Global collaborates with Oxford Economics, the world's largest economics consultancy. Ms. Sanchez also currently serves as a Trustee of the Los Angeles County Employee Retirement Association. Ms. Sanchez also serves as Chief Market Strategist for Lido Advisors, a $5.4 billion national investment advisor based in Los Angeles. Prior to joining RGE, Ms. Sanchez spent four years as an institutional asset manager, serving at the California Endowment, a US$3 billion Los Angeles-based foundation, as managing director of public investments and at the Ford Foundation, a US$10 billion New York-based foundation, as director of public investments. In both roles, she was responsible for making asset allocation and manager selection recommendations for all external public managers, including both total return and absolute return strategies. In addition, she was a portfolio manager and strategist for eight years at American Century Investment Management in Mountain View, Calif. She also worked in emerging markets research at JPMorgan in New York. She is frequently quoted in the media and was a recipient of Institutional Investor's 2009 Foundations and Endowments Rising Stars Award. She holds a bachelor's degree in economics from Harvard University and a master's in international policy studies from Stanford University. Follow Gina Sanchez on Twitter @GinaVSanchez. This bio work constitutes a fair-use of any copyrighted material as provided for in section 107 of the US copyright law. View original source here: Gina Sanchez Sponsored by Microshare. Listen to our other podcasts on the Manifest Density portal. - Subscribe to DataStream: the Microshare Newsletter - View our LinkedIn page - Contact Us Episode transcript The transcription of this episode is auto generated by a third-party source. While Microshare takes every precaution to insure that the content is accurate, errors can occur. Microshare, Inc. is not responsible for any errors or omissions, or for the results obtained from the use of this information. Michael Moran [00:00:04] Well, Gina, it is a pleasure to have you here. We, of course, go way back to the Roubini days. It's great to see you and have you on the podcast. Tell me, you know, for the sake of the audience. How did you get into asset allocation and and you've become quite a market prognosticator. What's what's your background? And tell us a little about what you're doing. Gina Sanchez [00:00:28] So, you know, I started my my professional career, you know, coming out as a newly minted economist out of out of Harvard. And I kind of went up through the ranks, you know, on the sell side of J.P. Morgan, on the buy side in American century as a portfolio manager running asset allocation money. And on the institutional side at the California Diamond and the Ford Foundation. And so once I had had all of those perspectives soda from, you know, through the life of a security from from offering all the way to buying and holding and investing for long periods of time, you know, I felt that that asset allocation, consulting it rabbinical economics, where we had the benefit of overlapping three wonderful years of fascinating times and stories. And then I launched my own asset allocation consultancy, which was actually spun out of Roubini Global Economics. And you know, one of the things that we do is a core business as we help our clients think about the long term trends that will have an impact on both the opportunities and the risks of the portfolio opportunities that they see. So we're trying to put everything in some kind of context so that our investor clients can make sound decisions about a what is the opportunity look like? And B, what are the risks that are either evolving or changing or what are just the basic risks that they're taking in making these decisions? So I spend a lot of my time, you know, taking a step back and helping, you know, put an investment or, you know, fund opportunity into a broader context of demographic opportunity, migration or shifts, you know, and what has happened in the pandemic has been one of the fascinating studies of, you know, pivot points for for the markets. And so, you know, I love what I do, but I've come to it from a very, very kind of granular perspective having, like I said, come up through the chain of of the securities industry all the way out to the investors perspective. Michael Moran [00:02:44] So Gina, I kind of strangely got a lot of credit from my my, my former colleagues that control risk because they dug out a 2014. Would they do an annual thing called risk map, which is a kind of global look around at what might happen? And I had pandemics on there, and it was mostly because of SaaS and mayors, the Middle East respiratory syndrome. And so I had asked the the obvious question, which is not brilliant, but just obvious. You know, what's the next pandemic and what could it be? And they were like, Oh my God, that was so prescient. Well, no, it was just it's it's just the way forecasting goes. Sometimes you get it right, and sometimes you predict that Hillary Clinton is going to be the next president. But ultimately, you're in the business now of figuring out how to apportion investment to make it both optimize growth and minimize risk sort of seeking alpha. How do you deal with the pandemic in that regard? I mean, how how surprising was it to you and what is it done to your business? Gina Sanchez [00:03:53] So, you know, with the pandemic has actually had a lot of really significant effects, I think, and some of them will not be appreciated, probably for another decade. And the reason I say that is that, you know, when pandemics happen historically. So, you know, when there are large scale pandemics and this really doesn't qualify as a large scale pandemic, but it will have an enormous impact in terms of the effects of long COVID and the number of people who will be disabled as a result of the pandemic in some way shape or form where their productivity is hampered. You know, pandemics are very different from wars. Wars destroy labor and they destroy capital. Pandemics only destroy labor that they leave their capital in place. And ultimately, after pandemics. It's not that unusual to see wage growth, which we are actually seeing right now. And and from a from a societal standpoint, it's not that unusual to see sort of a renaissance effects. I mean, you know, the Renaissance came after, you know, the plague. And so, you know, you will see sort of these, you know, efforts at innovation. You know, the societies, businesses, corporations start to think about fragility and robustness and how can we improve those? You know, but the other thing that you tend to see is you tend to see societal navel gazing and that societal navel gazing can take many forms. And, you know, probably the first time we really felt it was during the George Floyd, you know, that kind of period after the the tragic George Floyd murder. And that was that we happened to have a huge population work population for whom collective action normally has a very high price. It's very difficult to organize these things where you were stuck at home, you didn't really have a whole lot else to do. A lot of people had lost their jobs. And so the price of collective action fell and suddenly you had this enormous outpouring of protests. And so this notion that has been simmering for decades and I would argue centuries, this notion of of sustainability and how we treat each other and how we treat workers and racial justice and gender justice, all of these issues actually exploded to the fore that have been simmering in the background. I mean, we've had yes, we've had sustainability funds in various forms and under various names like socially responsible investing and, you know, screening methods. Since 1928, we literally that was when the Pioneer Fund was was established. But, you know, they never really caught traction. They were always sort of this sideshow in the investment market. You know, I ran a socially responsible investing fund and sorry fund for American Century Investment Management. You know, in from 2001 until 2006. And so, you know, but but it was never central. And what one of the things that the pandemic did was it actually Gina Sanchez [00:07:00] brought Gina Sanchez [00:07:01] forward this notion that we we need to be able to metro's eyes and track and understand the impacts that we have in terms of how we treat labor. You know, our our our workplaces safe, who are all the stakeholders involved, this notion of stakeholder capitalism rather than sort of shareholder primacy as the key. You know, all of these issues, they were already on the table for discussion before the pandemic. But I think the pandemic really allowed the population, the global population, the mind space to prioritize it. And as a result, I think the market has shifted inexorably. We suddenly see the SEC stepping in to have, you know, a greater say in what is going to be mandatory, what kind of disclosures we should have, what represents materiality. Europe was farther along on that. But really what it did was it actually forced the conversation to formalization. And so it I think it's it's it Gina Sanchez [00:08:04] has forever changed what Gina Sanchez [00:08:06] risks are, how risks are priced and what due diligence has to include. So I think that's been an interesting kind of outcome of the pandemic, but there are other kind of impacts as well, like the long term investments we've made into the biosciences and into technology. One for, you know, because we were trying to get a vaccine quickly, the other because we were trying to to, you know, repair the fragility that that, you know, working the work environment with the work environment. We're also now channeling a lot of investment into the supply chain and trying to create a more robust supply chain. Those investments are the kinds of investments that can have returns for five decades. You know, I liken it to sort of the the. Packs that you had when when you know, the United States decided that we might have a nuclear bomb in the 50s and we have to figure out a way to be able to evacuate mass evacuate people out of cities, and they built out that they passed the U.S. Highways Act and built out the the the road systems that eventually opened up the suburbs and created a real estate boom for five decades. I think you're going to see that in the biosciences. I think you're going to see that in the in the information space as we build out the cloud. And I think you're going to see that in the logistics space and it could have long ranging impacts to to trade and to and to how we sort of conduct business going forward. So that is a very long answer with a lot of meaty topics, but that that is what I see as as having been kind of changed forever Gina Sanchez [00:09:48] changed as a result of the pandemic. Michael Moran [00:09:51] So obviously, it microshare they really hope that smart building technology is part of that problem of unpicking the fragility of workspaces. And I think it is. But going forward, as we look at the impact of the recession, that was a very unusual recession that COVID caused, as you said it destroyed labor, but no capital. What is unique about a lot of people I've spoken to who are not economists and not really financially, not financial services people, but regular people were really shocked that this wasn't just a replay of 2008, and they had really girded themselves for that Gina Sanchez [00:10:35] that, you know? Yeah, yeah. And there's a reason for that. You know, 2008 was the result of a of a lending system that was broken and the systemic risk, the systematic risk that existed Gina Sanchez [00:10:50] in the in Gina Sanchez [00:10:51] the industry was was really, really, you know, high, but we hadn't priced it correctly. And that's why 2008 happened. This pandemic was the result of an of a an unexpected health disaster that actually created a health policy response. And that health policy response was that in order to protect the population, we're going to engage in a series of restrictive actions that will keep people from interacting. But in doing so also lock down the economy. And so in many ways, the economic kind of the economic disruption that we experienced was. Was really, you know, a matter of policy design, not a matter of sort of releasing the valve of of some risk that was building in the system. And so because it was contrived in many ways by policymakers, what it created was it created this whole kind of bubble of pent up demand, right? Because by shutting down, for example, restaurants, shutting down theaters, shutting down any place where people gather, you effectively shut down the those businesses, but not because people didn't demand to go to those businesses. And when we reopened, we saw that that pent up demand showing up in and huge earnings growth. So, you know, that recession was in many ways by by policymakers hands. It wasn't because it naturally would have occurred. You know, and so we are experiencing right now growth in the United States that is, you know, completely unsustainable because we're just catching up with that pandemic, that pandemic, pent up demand, the desire to go shopping, the desire to buy new clothes. You know that, you know, turns out you can't live in your yoga past. It was fine for the first six months, but then you're like, You know, I really need new clothes, but you couldn't easily go out to buy them. And so all of that pent up demand tells us that that we Gina Sanchez [00:13:02] effectively just pushed demand out forward. We locked it up for a period of time. We caused a lot of job loss and actually, quite frankly, a lot of angst in the economy for people who really needed those, those companies to be open, those restaurants and those, you know, bars and and other forms of entertainment to be open in order to garner a wage. But the end result is we've actually also seen wage growth. People in that sort of social reflection are saying, Hey, I think I need to get paid more. I think I need more stability in my job, et cetera, et cetera. So we're actually seeing a Gina Sanchez [00:13:35] rethinking of the gig economy coming out of the recession. We're seeing a demand for wages that we haven't seen it in. And it has been, like I said, the collective action quality that we don't have because unionization is really down. It's been declining for four or five decades. And so you know, what we are experiencing is couldn't necessarily have been predicted, but the result will actually be a wealthier and more income rich labor population. And the result of that could actually be some incredibly strong demand over time that we haven't seen because wage growth is just hasn't been there. And so while we. Michael Moran [00:14:18] Yeah, so so you know, I just have to I can't pass this up. I mean, Gina Sanchez [00:14:22] I Michael Moran [00:14:23] would have nothing would have caused more angst in my house than a yoga pants period for me. So I just have to say that. But there were sweatpants, I have to admit. But looking back at this now, dear, if you look at the the theories that have been floated as to the mysterious disappearance of the of the workforce, particularly in the U.S. where labor markets have tightened, there are there are as many explanations for this as there are economists. Almost there are some people, you know, spent some time predicting that as soon as the stimulus was lifted that these people would flow back to work because they had to get back to work, basically and make some money. Others have said that this is kind of a. On the other end of the spectrum, a real social psychological shift that people have had enough. It's almost like that moment in network and that old movie that won an Oscar in the 70s, where the guy opens the window and said, I've had enough, I can't take anymore. That is how, you know, there's this kind of collective reaction against the sharper end of capitalism, which is telling them, Come back to work on a fire, you. I don't care if it's safe or not. So where do you come down in there? What's your theory about why so many workers seem to have decided to sit on their hands for now? Gina Sanchez [00:15:44] So I think there are two parts to that labor tightness. There is the great resignation, which is that that notion that you just described right, the retaliation against the sharp edge of capitalism. And then there is the great, you know, that then there are people who are effectively retiring, right? And I think that's a great retirement is an unappreciated aspect, which is that there are people who were underserved and were working well past their kind of what their rich, planned retirement age would be. And they either have said, You know what, I have figured out how to live within my means and I'm not going to work anymore. That segment of the labor we've been, we've been moving along the Beveridge curve for some time. You know, in Economist Speak, which is to say that there are people in the labor force that were on the verge of retirement for the last decade that chose not to retire that during the pandemic, effectively said And now I'm done. This has made me realize that if these are going to be my last years on Earth, I don't want to spend them greeting at Wal-Mart. And so, you know, you have you have lost that segment. And so I think that the that the labor population will forever be smaller, slightly smaller. And if you look at the demographics that is going to continue to be the case, more people will age out than will actually be born into the labor markets over the next 20 years. And so you can expect this. This is just the beginning of that pressure. Then you have that segment of the population that, as you mentioned, are just sitting on their hands and are saying, Hey, this is unreasonable. You can't expect me to take these kinds of risks. You're not paying me enough. Right? That part of the market is actually experiencing a stepwise shift up in their in their salaries. We have seen wage growth in the last six months that far exceeds inflation, and that will not continue. Most of that stepwise adjustment will be replaced by a slow and steady growth over time. Over the next decade or so, that pressure will go away as people sort of find the right, find the right wage that they feel compensates them for the jobs that they do. But I think that wages will be forever higher and margins will start to compress. And that's just, you know, that's margins have been at their all time high and they have been expanding for about 30 years. So it's not that unreasonable to think that we're probably going to go in the other direction to the next couple of decades. Michael Moran [00:18:35] So that brings up nicely the next topic. And I know this franchise can't go on all day, but I could go on all day with you. Phenix Yamaha But ultimately, inflation has obviously become a huge issue. Some driven by the dynamics you just described in the labor force. Some of it is driven by supply chain tightness that you've described earlier the disruption of your hand. But there's also the whole greenness quest, right? So, you know, I've always been been just almost angered by people who pretend that that's going to be free, right? That that there's going to be some transition to zero to to a net zero economy, and that all the green jobs that are created are going to completely replace the jobs that are eliminated and that it'll all basically be cheaper because oil should be more expensive than the Sun, right? That's a pretty simplistic way of looking at the transition, but that's going to continue to stoke inflation. So I guess that's a long winded way of asking the question. What's your thinking on inflation in the medium term? Is this going to stick around? Gina Sanchez [00:19:48] So I see three kind of sources of inflation, and those three sources have different like staying power. So let's start with the one that I think will dissipate the most quickly, and that's the source of inflation happening from the great resignation. Right? I think that the wage growth that we're experiencing from that segment of the economy banding together and saying, I, you know, I can't take it anymore. That will be probably a one time step wise move up in wages, which will Gina Sanchez [00:20:24] which will flow through to inflation Gina Sanchez [00:20:25] as seven percent inflation, but will not Gina Sanchez [00:20:30] maintain. Gina Sanchez [00:20:31] We will not see seven percent inflation forever. Wages won't grow that fast. And so I think once we have achieved that, that segment of inflation is going to go back to one and a half, two percent inflation. That is just the nature of the beast. Once we have passed this, we will forget it, and that happens more often than not. You know, I work with analysts who have never seen a down market. It is incredible how short our memories are. And I think that that that part of the inflation story is not going to be persistent. I think within 12 months, we will no longer be talking about wage inflation. The second part and source of inflation is coming from the supply chain, right, that you've described this notion that the supply chain turned out to be quite fragile. That last mile, that last mile notion is is failing, and we are now spending significantly more to ensure. We can get goods to the, you know, to their, you know, inventory into the stores so that they can be sold at T times like the holidays and so know that we're investing to create more fragility. We're also, by the way, globalizing as a result of that, we're talking more about near shoring and on shoring. We haven't had that talk. You know, it's globalization. We've been beating the globalization drum since the 80s. And so now we're talking about going in the other direction and instead of outsourcing to the Philippines, we're going to outsource to Iowa so that we can find cheap labor because it turns out to be actually inflation around the world is starting to make it more reasonable to actually outsource to, you know, North Dakota, Iowa places where we don't actually have a lot of economic activity and growth and where wages are actually fairly low and the cost of living is somewhat low. And so if you're going to have a call center, why not do it there? And I think that that the investments into remote working in the cloud and the ability to do that will hasten that. I think we could actually have this huge resurgence of Main Street. I think that that Middle America could get an enormous boost as a result of on shoring that part of the inflationary aspect will probably linger because some of that on shoring means that you're now paying U.S. workers instead of workers offshore. You're going to provide benefits and you're going to abide by U.S. Department of Labor Regulations Safety Regulations. You're going to apply by the environmental, by, by, by environmental standards. And so yes, absolutely. Some of that just by virtue of stepping back into the regulation space in the United States, you will have higher costs as a result of that. So that could actually linger. You know, the last segment that we see is sort of this growing demand world where we're reopening and where the economy is is heating up meeting with supply constraints in the commodity space, which commodities been, you know, have been a terrible investment for the last decade. Suddenly, they're having their year in the Sun, where oil prices are going up, agricultural prices are going up, industrial metal prices are going up, livestock prices are going up. And we're seeing that that has been the darling of the economy and is very bloody January market. Anybody investing in commodities has been laughing their way to the bank. And so that segment, however, again, that slice of inflation is a source is probably only a 12 to 18 month story. It's that middle, that middle story that that that I think probably has the greatest impact, which is the that the globalization, the near shoring in the onshore and now the element that you talk about, which is this notion of of of Gina Sanchez [00:24:27] getting greener and getting more sustainable Gina Sanchez [00:24:29] and getting more responsible and as investments. You are absolutely right that that will add cost because so far we've had a mass, really a mass segment of corporate America free riding on the commons of social infrastructure and, you know, effectively kind of creating all these external costs that that municipalities and governments have been forced to to deal with and that we effectively pay for through our taxes that that scope will not continue, that we're going to see a lot more internalization of external costs. And so from the sustainability perspective, I think that will also add cost to the picture. But what it should do in theory is it should actually help to reduce bad actors, right? If there's a cost associated with being a bad actor in theory, that mechanism should fix that problem. We'll see how it works out. I can talk to you in a decade, but those things, I think, are those are the kind of sources of cost that I see, some of which will linger, some of which will go away. Michael Moran [00:25:43] So, Gina, I can't thank you enough for the time I wanted to for the sake of our audience, give you an opportunity to tell folks, where could they follow your work and your analysis? Gina Sanchez [00:25:56] Absolutely. You're always you can always come to WWE. We got a chance to go global dot com. You can read our news blog there. All of our media appearances are their podcasts or. And so, you know, I think that that's probably the best place you can. Follow me on Twitter at GTV Sanchez. You can follow chanty Global on Twitter Atlantico Global, or you can find me on LinkedIn. There's a lot of places that you can connect with me personally and with the company global. Michael Moran [00:26:28] And I just have to add there you can also see Gina regularly on CNBC on it's heard on the street. Is that where you're usually appearing? Gina Sanchez [00:26:37] IPO on the exchange these days I just change shows and I'm so excited and I love Kelly Evans as a host, so it's better. Just a fantastic new assignment for me. But you can now catch me on the exchange at 1:30 p.m. Eastern, 10:30 a.m. Pacific. And you know, there's always something fun to be shared on Friday mornings. All right. Michael Moran [00:27:01] And Gina Sanchez, thank you so much, and I will ask you one last question. Is it true that you were an Olympian? Gina Sanchez [00:27:10] And I was not an Olympian. I was an Olympic judge. I actually, as an Gina Sanchez [00:27:16] athlete, only ever made the world team in kayaking, but I was actually a judge for the 2008 Beijing Olympics. I was the chief of the finish line so that that is my claim to fame with regard to the Olympics. So every Olympics, I am always excited. And I will be watching the opening ceremonies this evening. Michael Moran [00:27:39] That's great. And what a slacker only made the world team. You know, it's been a pleasure. I hope to talk to you soon again, maybe before that decade, you say. Gina Sanchez [00:27:52] Maybe thank you. I really appreciate it.

Manifest Density - Episode 54 - Christiaan Page - COVID and the Winter Olympics

Play Episode Listen Later Feb 16, 2022 29:34

COVID and the Winter Olympics The IOC's Senior Advisor Christiaan Page, a leading sports technologist, speaks of the challenges the pandemic has placed on the 2022 winter Games. Christiaan Page has been involved in the world of sporting events and Games Technology for nearly 3 decades, making him an absolute authority in the field. His job is to provide innovative technology solutions to providers in the sporting and event industry. With 27 years of experience under his belt, he worked closely within the Olympic Games and Sporting events industry, catering to them with forward-thinking and intuitive new technologies. In order to pursue his work, Christiaan followed the Olympic Games throughout the years, experiencing life in the past 5 hosting cities, but also having lived in 13 different countries! A passionate, dedicated and vibrant individual, Christiaan lives by his favorite keywords: “Live, Learn, Legacy”, strongly believing that through living your dreams and learning as much as you can, you'll ultimately be able to leave a lasting legacy. Christiaan is also an active public speaker who motivates audiences through workshops and presentations. Feel free to get in touch to find out more: info@christiaanpage.com Sponsored by Microshare. Listen to our other podcasts on the Manifest Density portal. - Subscribe to DataStream: the Microshare Newsletter - View our LinkedIn page - Contact Us The podcast can also be accessed on Apple Podcasts, Google Play, PlayerFM, Listen Notes, Spotify, Stitcher, iHeartRadio, Tune In, Podcast Addict, Himalaya, Deezer, and on Podbean. Episode transcript: The transcription of this episode is auto generated by a third-party source. While Microshare takes every precaution to insure that the content is accurate, errors can occur. Microshare, Inc. is not responsible for any errors or omissions, or for the results obtained from the use of this information. Michael Moran [00:00:01] This is manifest density. Hello, everyone, and welcome to this edition of Manifest Density, your host Michael Moran here, and we will explore the intersection, as always, of COVID 19. Global business and society. And this week, I'm very, very excited about our conversation today, coming straight from Beijing site of this year's Winter Olympics, and our guest is Christiaan Page, who's the founder of Legacy Sport based in Lausanne, Switzerland. Just like the International Olympic Committee, and Christiaan has been involved in sporting events and technology for three decades since Sydney 2000. For those of you who were born after 2000, as many of my listeners probably were, it's scary. Thought you really know your way around games, summer and winter. And now here you are at a game and at the games at a time of global pandemic. Obviously, we saw that play out in the Summer Olympics in Tokyo. Now we're seeing China's approach to this. And first, I want to just introduce you and give you a chance to tell us how you are dealing with every level of the technology that makes these games happen. How is it going and give us a sense of how you got into this industry? Christiaan Page [00:01:26] Right. Well, first of all, thanks for having me on the show. Great to be here. And yeah, it is scary, scary opening. When you say yes, some of the lessons maybe may not have been around in Sydney 2000, but great to have you with us as well. So my involvement with the games obviously started back in Sydney 2000. I started my career, as you mentioned three decades ago. Now, actually my first one was an outside broadcast. You know, I was actually traveling. I was on a week's holiday backpacking and ran into a friend and I said, What are you doing tomorrow? And he said, I'm doing an outside broadcast and said, What's that? And he said, Oh, well, what you know, can I said, can I put my hand on a set kind of come along? And he said, Well, sure, why not? So I got there. I was shown how to roll cables. I was absolutely kind of mind blown by the fact he had those all these trucks and cameras and people running everywhere. And so they gave me a Two-Way radio, which obviously, as anyone knows, who works at events. Once you get it to a radio, kind of someone important. Anyway, I got to do all the running, and that was over a week by the end of that week. They offered me a job and said, Look, we're going to pay you. Do you want to come and work for us? And that was how I started. I think the journey has continued. Probably very similar vein. I've always managed to put my hand up. I think that's one of the things that has I love about the career that I've had and the opportunities that are presented themselves. I think it's also a little bit about being outside your comfort zone and saying, Well, yeah, I can have a go at doing that. And and I think there's the opportunities of a bigger, bigger and I've been able to, you know, work with great teams who've made it possible to do some, you know, some really great work. So as you mentioned, the technology piece is key to that. I've always had a fascination with technology and I think what we what it enables and what it drives in terms of modern events, broadcast and production is how we engage with our audience. And I think the technologies as they've evolved over the years and I've seen these changes has expanded. I think, you know, with the digital explosion, all those elements, we've really seen some real change in how we engage with our audiences. Michael Moran [00:03:41] Christiaan, these Olympic Games obviously have a particular challenge. There's the usual logistical challenges which we spoke about before we started recording from my days in broadcast. I mean, to do a live broadcast from anywhere is it is a challenge to do it from on a global basis around the world from a place like China is an extra challenge. And now you layer on top of that, a global pandemic and a government that has been as vigilant and and strict as any on the planet with regard to that pandemic. How is that complicated the job and have you seen any interesting technological attempts to to ease the way? Christiaan Page [00:04:26] Yeah, that's a great question. Look, the the the I have to say, first off, I think the efforts made by the Chinese government to enable us to still facilitate and have the games has been phenomenal. You know, they've got a zero policy, zero tolerance policy to COVID. You know, everybody is treated, you know, from, you know, any any detection of the virus. So and they, you know, the rigorous nature of the testing means that they do really catch everything as it comes through technologically. I think what we've seen is the processing. I'm going to say, if you look at behind the scenes, you know, the the the processing of just the testing and the volumes of testing that's required, you know, I'm tested every day. I have my PCR test. So it's not just a little antigen test, it's a full proper genetic test that they conduct every day. And they track all of this for not just the games population, but the whole population of what's going on in and working in around the games. And one of the really clever things and this is something the IOC did in partnership with the Chinese by boycotting the organizing committee and the Chinese government was to build the playbooks. And these playbooks really were sort of, you know, threaten to devour the definition, if you like, of how we were going to do this together. And what they did was they created two sort of definitions of a closed loop, which is effectively the bubble within the venues and then the outer loop, which is for everybody outside, basically who's been through to a 21 day quarantine and then they go out into and can go out into the general population of of of Beijing. But technologically, think about all of the tracking of all that data. That there's a lot of personal data is a lot of information that has to be recorded and protected. So a lot of systems behind the scenes in making sure that that has happened. You've also then got to integrate that with travel schedules. You know, I think from when I started my journey, I came out here at the beginning of January. Two weeks before that, I started doing recordings of my health records. Before that, I had to have a couple of tests, a PCR test that had to be recorded and sent to the organizations. You know, this is for everybody who's working on the games and we're talking, you know, thousands of athletes. We're talking thousands of my colleagues who work and work in sport and deliver the games. The broadcast is everybody behind the scenes. And then you've got this interesting sort of blend where you've got this crossover of, you know, the local team people based here in Beijing. They had to come inside the loop. So they've actually kind of committed to being inside the actual closed loop away from family and friends for the duration of the games and for the build up. So all of this is all tracked and managed through apps, so we can actually see what's going on and we can actually record all of our daily activities. So lots of lots of coordination, if that makes sense. Michael Moran [00:07:26] So Christian, I want to make sure that people understand not everybody's watching the Olympics like I do because I'm a skier. Yep, but there is when you say closed loop, we're talking Green Zone in Iraq, kind of closed when you go in and you don't leave that loop unless something terrible happens. You need to go to a hospital, probably, or when you leave, when you leave that back, right, the games are over and you're you're broken down and you're moving to the next step next city. So yeah, that's a that's a real corny. Christiaan Page [00:07:55] Yeah, absolutely, that's exactly right. So, you know, we we are in, you know, sealed vehicles, for example, so we travel literally from our bubble of our hotel, which is again, we cannot go outside the perimeter. We which we're fine with. We're in a compound of several hotels so we can interact with each other. We've got the restaurants, but all the stocks that have come in and also a part of that bubble. And if they're not, then they're in hazmat suits. So it really is well-protected. And I think it's one of the really quite amazing things that has been achieved so far for this games. If we look at the way it worked in Tokyo as well, the efforts made by the playbooks, all of these conditions, if you like, or policies and procedures and always this playbook guidance ensured that we had like a 0.2 percent impact of COVID on the game population in Tokyo. When you think of that, that's tens of thousands of people. So this really worked and I think we were fortunate that we had Tokyo. We went a little bit further here in in China with the with the policies that are in place here. But yeah, very much bubble to bubble even in the venues we've got, you know, separate areas within the venues where we can operate. And there's there's quite clear delineation as to whether the spectators from outside the venue are from from outside the loop and where we can operate within the loop safely. But you can imagine how difficult it is to bring all of this together operationally. And I think that's one of the things one of the greatest challenges for us in this games delivery, certainly. Michael Moran [00:09:31] OK, Christiaan, hold just a second while we take a quick break to hear from our sponsor. All right. I'm back with Christian Page, who is helping to manage the tech, the layers of technology that are making the Winter Olympic Games in Beijing possible. Christiaan, you have been doing this, for ages, and I don't want to be insulting, I have to know, Christiaan Page [00:09:56] but no, no, no, no, it's not at all. Yeah. Michael Moran [00:09:59] So think back to some of the other cities that have hosted these games. I know Rio was a recent host and we've had cities like Seoul. Could this possibly have been pulled off by Lake Placid or by a small city like Sochi? Could they have pulled off the technological and epidemiological miracle that is happening in Beijing? Christiaan Page [00:10:29] Good question. You know, I think every House City has and will dig deep to deliver the games, I think that the one unique thing about the games is that it's always comes with some level of challenge that we don't expect. And it's always quite remarkable and amazes me how the the games population and the way in which the movement, if you like, sort of harnesses that capability of people's willingness to not only get in and get it done, but to just do great work to deliver the games if I think of every game as everyone has had its own unique challenge. And if I look back in, you know, for what was it? Rio was a good example. We had the Zika virus will be looked at medical conditions, which was a real issue for many people traveling into the country. That had a real concern, and rightly so. It had a big impact. Plus, you had an economic crisis within the country, which really had a dramatic effect on how the games were going to be delivered. Such Saatchi had its own unique challenges, and I think you bring that cultural challenges. It's not just the culture of the country, but it's the culture, the way people work. And that's what again, I think actually one of the best bits about what I do is that we get to experience these cultures not only the organizational culture, but the cultures of the of the host nation. In a really, you get to see it all. And you get to have two and you really have to understand it to enable your delivery. You know, there's a great talk I watched long time ago, but necessarily the, you know, to paraphrase and summarize it and basically said, you know, you really need to ask the people where you're working, you know, how do you deliver stuff here? So I think what we what we benefit from in Tokyo, you know, again, you know, the Japanese people were the hosts and they made it work within the confines of constructs of their culture and the way they operated in much the same way they've done here and in Beijing, there was an adaptation. I think that's one of the great things of being human and what we do. We adapt. And I would say that every host nation I've been in or worked in, delivered the games they've adapted to deliver the games and delivered not just, you know, not just, oh yeah, it was OK, but really. And my experience has been that, you know, all the games have been great in one way or another. And I think that's something unique about the Olympics and what I do. So that makes sense. Michael Moran [00:13:03] Yeah, absolutely. And there's been obviously every time you have reengaged in this process and normally it's every two years, I guess, because the winter and summer games have traditionally been on alternate two year pattern. Right? Christiaan Page [00:13:20] Yeah. What we start our engagement actually about seven years out from from from appointment that which normally happens about nine years out. We start that process when you start building the organizing committee around seven and then it kind of ramps up from there. So we're quite often overlapping from a planning perspective. You know, I've been involved with the games for with Paris already in Milan-Cortina, which is coming up for me before I finish the other games. So it's it's it is a it's a it's a constantly rolling program, if you like in that. Michael Moran [00:13:52] Typically those are those are many generations of technological innovation there too, because if you start, if you're planning the guests, let's say 2032 games right now and you have no conception really of how signals will be carried of, what kind of technologies will be extant and how people receive them or even experience everybody could be in virtual reality at that point. Christiaan Page [00:14:20] Yeah. Oh, look, I mean, it's super exciting when you think about what could be. We love that. And certainly in our technology circles, we were always thinking, OK, how do we how do we build a framework? I mean, fundamentally, that's what we're doing. We're building a framework in which the games operate. And when I talk about what I do, mostly it's about enabling us to have ways to engage with the audience, and that audience is constantly changing and how the audience engages with data and information. You know, I think great example, the London 2012 Games, if we think back that the planning cycle for that started in probably two thousand seven, I think it was 2008, the iPhone was released. So all of a sudden you had this new device that kind of at its infancy was like, Oh yeah, that's cool. You know, you can. You got these app things and it's much better than, you know, sort of tapping to tap on your BlackBerry. But it very quickly became obvious that we needed developers to develop ways to engage with applications. So when we think about mobile web and apps now. When you think about how you engage with suddenly results systems, it's all through an application that sits on your on your smartphone. Back then it was, oh, actually no, everything was done through the web. So we saw this massive migration to mobile with an app. So we had to then implement new systems and develop new applications. That would enable us, though it hadn't been planned for when the games were launched, and certainly we were building the program for technology. So that's one example. Another great example is how technology has moved on with fiber optic systems and all of that sort of stuff. That's one of the probably the biggest implementation tools that we've got now, which to some people has in fiber optics always been around. Well, yes. But the ability to rapidly deploy it. I had a team of about 20 people responsible for pulling in one strand of fiber into the equestrian venue into back in 2004 for the Athens games. And this, quite literally, it was a very fragile piece of fiber optic cable that had to be handled with quite literally the gloves. We had to fly in a specialist crew to terminate it. But that enabled us to send signals around an equestrian venue for cross-country. So nowadays it's kind of like drums of it and you just throw it out. So those little things that make that enable us to to to get the information and carry, as you said, transport signals and so on and so forth certainly makes a big difference. There's two simple examples of how how tech is change. Michael Moran [00:16:52] That's fascinating to me. So when you were doing your first games at Sydney, I was the international editor at MSNBC in the United States. And as you will know, well, NBC News is the network that always dominates the Olympics. In the U.S., there were people at NBC at the highest levels who I won't name, who were saying No one's ever going to watch the Olympics on their phone. What are you crazy? Christiaan Page [00:17:16] Yeah, absolutely. Let me tell you. Michael Moran [00:17:19] And we just had to think big in the ways that they talked in those days. It was all going to be on the big screen on the television and the secondary. And now, of course, they have turned around, as has everybody. All right. Let me take a break to hear from our sponsor. We'll move from the metaverse back to Earth in just a moment. OK, I'm back with Christian Page of Legacy Sport, Christian, so any time you have the Olympics, you have international politics and geopolitics and economics and all sorts of things converging. Now we have the pandemic on top of it all pandemic itself. Whether you look at it through the lens of the Chinese government or through the incredibly stupid debates in the West over things like masks and vaccines, it's been tremendously politicized. And then, of course, you've got the whole Leni Riefenstahl thing. The Olympics, you know, is it going to be used as a effort to, you know, advance China's profile in the what they call in in in the political science world and a model competition democracy versus state run economies. Every country does it. Of course, you know, from the most charming things that were happening in Rio two to the L.A. Olympics, which was very triumphalist. What are you seeing there? How does the technology play into that? And is the technology that China is using to film this for their own reasons? Also run through your networks and through your note. Christiaan Page [00:18:56] Sure. And I think the you know, this is again my personal observation of the games and how it how it is is delivered in each host country. I think it's quite uniquely and I think the speech, if you've got an opportunity to watch the opening speech by President Bach, you know, I think his his core message was around. Look at my observation was it was around, you know, we can't pull it off. We've got to work hard to not politicize sport and especially the Olympic Games because it is one of the, you know, I love the reference he made around how we hold on to we have a village and Olympic Village which hosts all of the nation athletes under one roof. And isn't this a great metaphor for what we can potentially do in the world? And I really hold true to that. I think this is one of the unique things about the Olympic Movement. It does tend to and my experience of it, especially at an operational level where I know the delivery level, we just get in and get it done. And one of the things I love about it is that you, you overcome many of the the one of those narratives that are going on around the world to why are we here? Well, we're here to deliver great sport event. We're here to build a stage for the world's best athletes, wherever they from to come and do their very best. So I think being a part of that makes it much easier to be big, realize that you speak of something bigger than the individual and to enable that. And I think technologically what that what we have is the ability to distribute all of that content. The host broadcaster is responsible for making sure that all of the this is captured and terms of everything that you see from a broadcast perspective goes through the host broadcaster and the rights holding broadcasters. So the framework is already in place. So that doesn't change specifically from country to country and what is shared, I found it's always fascinating. You sit in a host country and try and watch any, any sport that's going on. That doesn't include the host nation. It's very different on that. Host the host nation's broadcast, let's be honest. And that's the way it's designed. And I think that that is two ways. Again, we engage our audience based on what they are wanting to view. A really good example was during the Tokyo Games, and I heard this from through one of the rights holders from Australia. You know, they and again, this is a really technologically how how we've seen evolution is the streaming capabilities being enabling people to watch whichever sport they were actually really interested in. What they wanted to actually participate in was their sport. So streaming enables us to then take a single feed and feed that to a channel directly rather than it going through production and the sort of a mixed feed of a bit of everything waiting for that feed of what it is you want to watch. So you can watch just directly on that channel, that particular sport. So what happened during the because we were in the pandemic and Australia was during lockdown during Tokyo Games, and I remember the Syrians, my family, they said, Oh, look, you know, the local rights holders actually putting on a bunch more channels, they actually were able to then tap straight into those streams and be able to enable the audience to watch directly what they wanted. They had greater demand. They were able to not only hear from their audience directly because they were saying, you know, the audience was able to feed back to the rights holder and say, Hey, please give us more of this. But they were also able then to deliver on that because of the way the the the broadcast has evolved. It isn't just a single programing feed with a bit of everything. It actually has the ability to split it up. So those are the sort of things that make it easier to engage with the audiences at a local level as well as globally. Michael Moran [00:22:42] It's such a beautiful thing, too, because like, like you, Christiaan, I've lived around the world and I've experienced what it's like to watch the games in Germany and the UK and in Southeast Asia and the United States. And the old model was you only saw what happened to the athletes from the UK if you were watching the UK broadcaster. Right? Christiaan Page [00:23:01] Absolutely. Yeah, it was probably Michael Moran [00:23:03] more open minded than the U.S. The U.S. was one dramatic, you know, kind of little mini series after another about the tragedy in an athlete's life that they overcame. And and you never heard about someone who was a fascinating athlete from another country or another continent. So it's really nice to have that diversity and to be able to see biathlon or the loose right? Yeah. So I have to ask you one last question. I'm a bit of an Olympics nerd, but I've been watching some of the coverage and they they're on and on about this robot that serves drinks in the press room. Christiaan Page [00:23:38] Yes. Michael Moran [00:23:39] And apparently it's a it's a it's a bar with no stick and you can literally order a mixed drink. And this thing that looks like it should be building Toyota's will grab it and start shaking. And it's. Pretty cool. Christiaan Page [00:23:57] Yeah, look, it's and you know what, it's got the longest cure. You believe it. It makes cocktails and it literally has a queue running out the door. It is very cool. They've actually there's quite a lot of automation. We've seen also in the in the main press center where you actually and the athletes village, where meals are actually delivered directly to the table using automation systems. That would probably be. I think the thing that I would probably compare them to is like the picking systems that you would have in a in a mass distribution warehouse. They're basically going in and picking the components and making the meals and then delivering directly to the table. You know, I hope it's you know, what I hope is that we don't replace the waiters and waitresses because I think you still need that human engagement. It's something nice to get in your way. When you when you weigh person comes up against, you know, what would you like? Here's the specials. But it is really cool. There was actually some other we saw some other robots obviously were in quarantine, so those first few days in hotels. And you know, I I actually lost my and I needed some water and I got a knock on my door. And actually there was a robot actually delivering my water. It was an automated delivery machines with a smiley face on top. I had to ask them to send something back so they could video it and send to my daughters back home in Switzerland. So I say, check this out. This is really cool. So yeah, there's lots of, I think these little subtle advances, whether it be making a cocktail or delivering a bottle of water to your room. They certainly demonstrate how technology is certainly evolving and enabling us to do even the day to day tasks. Michael Moran [00:25:35] But it's somehow, I can't imagine sidling up to that bar and telling that that steel arm, my latest heart. Well, listen, we're going to have to wrap up this. Perhaps the most fascinating edition of manifest density any ever. But let let me ask you how our listeners would would track your your next move and understand you know what you're doing and what legacy sports doing. Christiaan Page [00:26:06] Sure, do appreciate that. And yeah, it's been really enjoyed being having this conversation. I think they're important conversations to have, so we're here to help get better at deeper understandings of the different areas of technology and how how we interface with the world. And it's great to have this opportunity. So thanks for coming on the show with regards to my vote where you can reach me. You can get me up. Legacy Sport dot com. I'm a very much a also an amateur writer. I do quite a lot of blog writing and we've hosted a few podcasts and so on. But I'm also very active on social media, so you can follow me on LinkedIn and also on Facebook. I probably need to catch up on some of the more the younger ones, actually. Again, this is evolution, right? We see how that that our social media channels open up. But so, for example, I do countdowns I've done for the last few games. I did 100 days of summer where I did a just a daily blog. And for the countdown to these winter, I did 30 winter night. So just writing stories and narratives about what's happening behind the scenes. And so if you're interested in following on that, please check me out. My name's Christian page with a Christian with two eyes. So if you look me up by all means are happy to connect. Michael Moran [00:27:23] Well, Christian, this has just been fascinating. I thank you so much and I remind our listeners that, of course, they can learn more about how microshare helped get the world safely back to work with our ever smart suite of products that includes universal contact tracing and all sorts of very smart solutions that help focus on the wellness, safety and monitoring of physical plant in your buildings around the world. You can see all that stuff on Microshare Dot I O, and you can subscribe to Manifest Density there or download it on iTunes, Google Play, iHeartRadio, Spotify. There's all sorts of places you can get it, and that's going to do it for this week on behalf of Microshare and its global employees, I want to first say good luck to every single athlete that is at the Beijing Olympics. I've known professional athletes and amateur champions. I'm not one myself, but I do have such respect for the amount of heart and toil that goes into getting to an Olympics Games. So I was very happy to see it wasn't canceled. I'd also like to thank Chris and Paige again and say, This is Michael Moran so long. Be well and thank you for listening.

Manifest Density - Episode 53 - Dennis Owens - The local politics of the pandemic

Play Episode Listen Later Feb 8, 2022 27:48

The local politics of the pandemic Dennis Owens of ABC 27, a local Pennsylvania news network, joins us this week on Manifest Density. Michael and Dennis discuss the many ways COVID has changed everything in Pennsylvania, where Dennis covers the statehouse for a living. Guest bio: Since 1993, Dennis has been a part of the ABC27 team and he's played many roles at the station. He began as a weekend sports anchor under legendary Sports Director Gregg Mace. In that position, he reported on Super Bowls, World Series, Bowl Game, NASCAR races and Spring Training baseball, and Penn State football. But he's most proud of co-creating Friday Night Football, a show that still airs and showcases the athletes, cheerleaders and bands that make Friday nights special across Central Pennsylvania. In 1999, Dennis switched to news and co-anchored Live at Five, which spotlighted his ability to connect with viewers and the community. Whether it was jumping out of airplanes, attending the local fair, or learning to make Easter eggs, Dennis' warmth and personality and his love of the Midstate were always on display. Dennis also answered the call to the anchor desk. First with Valerie Pritchett at 7 pm and then Alicia Richards at 6 pm. But Dennis is also a passionate story teller and journalist. He has been nominated for more than 70 Regional Emmy Awards, winning 15, including Best Anchor in the Mid-Atlantic Region. He has also won the prestigious Edward R. Murrow Award for his reporting on the influence of lobbyists in Harrisburg. He is a familiar face at the State Capitol and one of the most respected television reporters on that beat. His state government reports appear daily on several stations across the commonwealth. He is also the host and co-producer of This Week in Pennsylvania, the only statewide political talk show in PA. His guests include, governors, senators, congressmen and women, and a who's-who of political powerbrokers in Pennsylvania. Dennis is a Philadelphia native and LaSalle University graduate. The eternal optimist, he is a proud fan of Philly sports, as painful as that can be. He and his family reside in Cumberland County, outside Harrisburg. - Subscribe to DataStream: the Microshare Newsletter - View our LinkedIn page - Contact Us Episode transcript: The transcription of this episode is auto generated by a third-party source. Microshare takes every precaution to insure that the content is accurate, errors can occur. Microshare, Inc. is not responsible for any errors or omissions, or for the results obtained from the use of this information. Michael Moran: [00:00:00] This is manifest density. Hello, everyone, and welcome to this latest edition of Manifest Density, your host Michael [00:00:08][7.7] Michael Moran: [00:00:08] Moran here to explore [00:00:09][0.7] Michael Moran: [00:00:09] the intersection of COVID 19 global business and society. They just have to say Brown, J-just past and have we all been living Groundhog Day for these last two years? Appropriately enough, my guest today is a journalist from Groundhog Day Spiritual Home, Pennsylvania. Dennis owns Dennis, is the capital reporter in Harrisburg, which is the state capital for ABC. 27. Did I get that right, Dennis? [00:00:40][30.2] Dennis Owens: [00:00:40] You absolutely did. I have covered Groundhogs Day in Punxsutawney a couple of times in my career. [00:00:45][5.1] Michael Moran: [00:00:46] Well, that's wonderful. And I think pretty much everybody, thanks to Bill Murray as an idea of what exactly packed ceremony, very authentic. So with no further ado, Dennis, welcome to this podcast! As everyone would know, this is brought to you by the global smart building in ESG data company Microshare. Unleash the data as they say, but I want to jump right in and unleash you, Dennis. We're going to talk really about Covid's impact on local politics, and when I say local for our international audience, I'm talking about state level politics in the United States and specifically the state of Pennsylvania, which you've probably noticed is a pretty important electoral state and one which has a very interesting demographic split between all sorts of industrial and service workers and wealthy suburbs of various cities like Billy, but also real, some real farmland and mountain regions. So it's kind of a little country in and of itself. But before we get to that, Dennis, I want to ask how did you end up in Harrisburg, the state capital? And what was your route into broadcast journalism? [00:01:56][70.2] Dennis Owens: [00:01:57] Well, I'm a Philadelphia native. I went to LaSalle College and in those days, not to sound like biblical in those days, but it was as far as broadcast journalism is concerned, it was an effort to go. It might as well have been biblical times. You had to go to a smaller market to get your start. I went to Bakersfield, California, which is a small little rural place in the San Joaquin Valley. But as a Philly native and I was a sportscaster, by the way, and as a Philly native, I wanted to get back to the Northeast and the opportunity presented itself in Harrisburg. I took it, came back here thinking I'd be in Harrisburg for one or two years and then maybe get to Baltimore, Philadelphia or Pittsburgh, get to one of the bigger markets. But while here I found a couple of things one, I liked the area and two within my station, I began to do different things. So they promoted me five o'clock anchor, where we did a light and lively show. I would jump out of airplanes and race cars, live on television, and then became the Six O'Clock news anchor and capital reporter. So I'm kind of the equivalent if I can use a sports analogy to the utility infielder that can kind of play lots of different positions, which I would do live football games and then also moderate political debates, whatever it is the station needs. And as I looked up on Groundhogs Day, I've been here now in May. It will be 29 years, but I'm I'm kind of a unicorn in the sense of a television. State politics reporter. I also anchor what state politics is a kind of a black hole in the journalism industry. So lots of people cover national politics, of course, big cities, people cover big city politics and in Pennsylvania, Philadelphia, Pittsburgh. But most people don't even know what state politics really does. And the irony there is it impacts their everyday life. I'm also a host of the only statewide political talk show this week in Pennsylvania, and every week we have to get newsmakers from across from across the state. Two weeks ago, we had a governor. We've had U.S. senators, congressmen. Basically, politicos in that show airs across Pennsylvania, which for those of your viewers. Not only is Pennsylvania home to Three Mile Island, which I know you're international viewers will remember, but it's kind of radioactive politically because the the U.S. Senate may hang in the balance this year. That is who controls the US Senate. And we have a Republican senator by the name of Pat Toomey, who is retiring. It is an open seat and it is a free for all in this state as people try to take that state they have already spent. Now is in May, the general elections in November. But number of candidates in the Senate race alone have already spent $15 million. Add that the seat is up for grabs and lots of people are trying to grab it. [00:04:47][169.7] Michael Moran: [00:04:48] Well, Dennis, I want to extend the sports analogy just a bit that warmed my heart. Your Bakersfield sojourn. I came out of newspapers in the back in the day. Newspapers looked a lot like the American. Baseball system, there were minor league, there was a level it's exactly right. And I went to the Sarasota Herald Tribune and then I went to the St. Petersburg Times, which was kind of a AAA, and I always wondered what if I'd stayed at one of those places? They're really wonderful newspapers and places to stay, but I ended up getting sucked into the vortex of Washington and then international news. But that's for another day for our listeners who aren't familiar. Another reason state politics in America state capital politics is so important is because these are the people who draw the lines that determine where the districts that people represent are actually located. The Republican Party over the last several decades has been extremely successful in capturing statehouses, even in competitive states like Pennsylvania. And so that's another level of relevance for those of you overseas are going, Why should I care? [00:05:55][67.1] Dennis Owens: [00:05:56] Well, and and there's great intrigue right now in Pennsylvania. But our conversation is timely because on this very day when we taped this on February 4th, we the Legislative Reapportionment Commission is set to release its maps of where the State House and Senate boundaries are. It is likely headed for the state Supreme Court, which interestingly enough, though the Legislature is controlled and dominated by Republicans, and as you said, the last couple of times they've redrawn boundaries, both congressional and state. It's basically been controlled by Republicans. Republicans had the governor's office, the Legislature and the Supreme Court. While the the worm has turned, as they say, the governor here is Democrat and the state Supreme Court is five to two Democrat. And if the groups can't come to an agreement on how to draw the lines, they end up in the Supreme Court, and that is likely for both the maps, even though there was a lot of talk for a year. It's a small it's like one of my favorite scenes from movie Austin Powers is when there's a guy on a steamroller moving at half a mile an hour, and Austin Powers is about 100 feet in front of him and is acting as if he's about to be run over by a speeding train and never gets out of the way. Well, we know reapportionment happens every 10 years. This time it was quote unquote supposed to be different because of the public input and transparency. And the fact of the matter is they're going to get drawn by the Supreme Court in both levels, and that's going to happen here in the next couple of weeks. [00:07:19][83.0] Michael Moran: [00:07:20] And so we're seeing we see this playing out across the United States. The idea that some nonpartisan panel could draw these up is is a nonsense. These days, there's no such thing as nonpartisan in this country anymore, anyway, no more political stuff in that regard. I want to get to the COVID aspect here. Now you take this atmosphere of partizanship and competition and high stakes. You stir in a global pandemic. That's what's happened in every country, in the world and in every state in the United States. We talked a little briefly before the podcast about how Pennsylvania has has seen this incredible effect that the pandemic has had on its politics and its citizens. What's the what's the big picture? How does how has COVID affected the job you have to do and the the politics of your state? [00:08:16][55.7] Dennis Owens: [00:08:16] Well, there is a bitter fight, a bitter divide over COVID. We have, as I mentioned, a Republican legislature and a Democratic governor. I would venture to guess that Pennsylvania was one of the more restrictive states during coronavirus. Governor Wolf ordered a number of shut downs. He ordered businesses shut down and ordered his Department of Community and Economic Development Secretary to decide which businesses were quote unquote essential and which were nonessential. And this just rankled Republicans. They gave them all. They had grace for a couple of weeks in the first couple of weeks of pandemic. We don't know what's going on. Let's let's figure it out. But as restaurants were shut down and told that you have to know, for instance, the minutia and the rules where you cannot serve food at the bar, you must wear masks into a restaurant. But then, of course, people mask off at the table. There's lots of rules that people question the logic of them, and Republicans got increasingly upset with the shutdowns, and I remember doing some stories and you'll agree. So the mom and pop flower shop in May was shut down, not allowed to do business, even though they said, Hey, we can arrange flowers and deliberate steps. You're shut down. You're not deemed essential. But yet, Lowe's and Home Depot are selling flowers at Mother's Day at a record clip. And clearly, this frustrated Republicans and there were mask mandates and school shutdowns. And so they put a constitutional amendment before the voters the Republican Legislature did. And to do that, it's now no easy process. You have to pass the same identical bill in two consecutive sessions. On the ballot for people to vote on, and they did that and the basically it was. Should emergency powers only last for 21 days and after 21 days? Does the governor have to come to the Legislature to get approval to continue the emergency declaration that is allowing him to shut things down? And that passed overwhelmingly. I think people were frustrated at the shutdown. Rightly or wrongly, the governor was the face of of the shutdowns. And I know, you know, the restaurant lobby, which was the restaurant folks were crushed. I mean, they lost business, they lost employees. People were out of work. It was just a very difficult thing and it was a very clear and visible dividing line between Republicans and Democrats. I remember Republicans had a number of rallies on the steps of the Capitol open pay rallies and of course, you know, people not wearing masks. And a local state senator rose to a degree of prominence on a number of fronts. This is one of them. The shutdowns are resisting. The shutdowns and mandates was one of them. Senator Doug Mastriano is running for governor as we speak as a Republican. He also furthered the concept that the election of 2020 was stolen. He is a friend of Donald Trump. He led bus tour bus loads of people down to the rally that ultimately became the riot of January 6th. Well, he has risen to prominence here in Pennsylvania. Many people think he's one of the favorites in the Republican side to. And polls suggest that too, by the way, to win the Republican nomination to run for governor. So there was tension between our governor, the Democratic governor and the Republican Legislature. All along the the pandemic only exacerbated it. He vetoed another bill yesterday. I have jokingly called him Uncle Vito as an Vito is the most. He has done more vetoes than any governor in recent history as Republicans tried to do things. And he shuts down, and that's why they have done an end run around him with a number of constitutional amendments. [00:11:59][222.7] Michael Moran: [00:12:02] And if there was I mean, Pennsylvania was also a kind of hot spot spot for the vote counting controversy that followed the election in 2020. But let me just take a break a moment and we're going to come right back to you to hear from our sponsor. Let's hold that thought while we take a second to pay the bills. We'll be right back. [00:12:21][19.7] Ad: [00:12:22] Manifest density is brought to you by Microshare, offering turnkey smart facility solutions for the COVID 19 era. Microshare enables global businesses to get back to work quickly and safely locks in resilience for the long run. Learn more at Microshare Dorado. [00:12:36][13.8] Michael Moran: [00:12:40] OK, I'm back with Dennis Owens, who is an ABC 27 Harrisburg, Pennsylvania, anchor and host of several different programs, but mostly his expertize is covering state politics from Harrisburg, the state capital. Dennis, I know there have been a lot of very, very passionate debates over various aspects of the reaction from governments to COVID, the state legislature in Pennsylvania, like many. Weighed the idea of giving businesses a blanket liability protection if they basically used the job that people had as leverage and made them come back to work or be fired. Where has that landed in Pennsylvania? Because that's been something that has been very draconian in some states and in others, they've taken a very labor friendly approach. What's Pennsylvania? [00:13:34][54.5] Dennis Owens: [00:13:35] Well, Republicans in the Legislature certainly supported it. The governor vetoed it, so it passed and the governor vetoed it, and he felt people should be able to exercise their right to sue. He didn't want to take that away from anyone. And of course, Republicans complained that he is beholden to the trial lawyers here in Pennsylvania, and they are one of his largest contributors, and he didn't want to do anything that would upset them. So taking away people's ability to sue is not something that would sit well with either the trial bar or with with the governor. And I guess he envisioned companies making people work, getting sick, dying and then and then not being held accountable. So of course, the Republican side of that or the supporters side of that is we need to get back to work. We need to get people back to work. And it's not our fault. There's a pandemic. And you know, I think what will be interesting, Mike and I know your journalist and I think the story that's out there to be done and I haven't seen it be done yet. And now that we have about a two year data collection of this pandemic, I wonder about the top five restrictive states in America and Pennsylvania may very well be one of them and the least five restrictive states in America. And what's their deaths per 100000? Because I have a feeling two years out, two years into this pandemic? I don't know that there's going to be a great difference. I don't know. I'd like to see the data. I think it's a great story and I think it should be done. It's a story that should be done because it's it will it will help guide future pandemics. And do you shut down or do you just protect the vulnerable populations in nursing homes or the vulnerable populations? [00:15:17][102.3] Michael Moran: [00:15:18] There has been some data on that. I mean, the the the thing that has confounded the epidemiology community is that the the data isn't consistent. So, you know, California's numbers are not appreciably better than those in Texas or Florida, where they've taken a very libertarian view toward masks and where you have a much higher population of people who are who are unwilling to be vaccinated. But but the interesting numbers are not so much. The infection rates, which are very inconsistent, but the death rates and those have begun to conform to what you would expect because Delta and Omicron deceits my own analysis. I'm not an epidemiologist. I just play went on the on a podcast. But good luck with that. Yeah, but the the two variants that have been most prevalent the last six months have been have been shown to be resisted pretty well in terms of serious illness by vaccines. So now you're starting to see some of what we expected that people who didn't get vaccinated did actually suffer more. And so now you're seeing that like the southeast, where there's very low, low vaccination rates. And you know, there are death tolls are climbing, but you have to also throw into numbers like that something like New Jersey, the densest state in the country, also very restrictive. But they've got seven million people, 7.5 million, maybe even eight packed into a space the size of a Colorado county. Right. So so you can't look at these numbers as well. [00:17:07][109.0] Dennis Owens: [00:17:08] Zero. And you also have places like Florida and California where the people can be outside more than in the Northeast, for instance, and that might. But that's why I'm saying two years in, you've had a couple of seasons. And and what's the data telling us? Because I suspect. I don't know that there's a bit of difference between the ones that were Uber shut down states and the ones that weren't. And if that's the case. Dot, dot, dot. And I'm not saying it is because I don't have the numbers in front of me, but if that is the case, you know, maybe the next time we're less shut down happy and more protect the people specifically, they need to be protected. [00:17:41][33.7] Michael Moran: [00:17:42] Well, that's what's happening in Europe. Of course. Now Europe has started to lift restrictions completely, and [00:17:48][5.5] Dennis Owens: [00:17:48] that's what Denmark did. [00:17:49][0.9] Michael Moran: [00:17:50] The theory behind that is, OK, we're we've we've tried to defeat this the way the Chinese did and anybody's watching the Olympics. It's like it's like an epidemiological tyranny. But if you look at Europe right now, what they've decided is, OK, remember that term herd immunity? That's where we're going. We have to do it because this thing's not going away until we get there. And that's the new U.K. law that basically removed all restrictions that seems to be happening now across continental Europe. [00:18:19][29.0] Dennis Owens: [00:18:19] So and I and I have three school age kids, including a daughter in high school and right after the Christmas break, like everybody had it, it was a cold. My one son had it. He became an Xbox champion in the several days he had to stay home. But it was not as bad as previous illnesses and colds he has had to have. Herd immunity means that for a moment I should note my kids are Vaxart and boosted, which is rare for underage people in this country. But because the booster were only about a third of adults and much lower than that on kids. But if for the vaccine and boosted it means a cold herd immunity, we move on. That sounds like a good deal to me. [00:19:00][40.6] Michael Moran: [00:19:01] Yep, and my little herd is also immune by that definition. Thank you. So I will get to the next question in just a second, but I want to hold that thought and hear from one of our many sponsors. [00:19:13][12.7] Ad: [00:19:16] Manifest density is brought to you by Microshare, offering turnkey smart facility solutions for the COVID 19 era. Microshare enables global businesses to get back to work quickly and safely locks in resilience for the long run. Learn more at Microshare Dorado. [00:19:31][14.2] Michael Moran: [00:19:32] OK, I am back with Dennis Owen's broadcast journalist and state politics expert. He focuses at ABC 27 in Harrisburg, Pennsylvania, on the Pennsylvania politics, and we're talking about COVID 19 and how that has roiled politics. Now, Dennis, you as a state politics reporter, I hope you're not one of these people. Like those who go to Washington who never, ever again sees an actual human being, only sees people who are politicians and their aides and flacks and and lobbyists. All these things we've been talking about have been we're viewing through the kind of prism of the debate in a state legislature. But what's the how is all of this kind of filtering out into the populous in Pennsylvania? What what kind of vibe are you getting about how people are feeling about this and how that's affecting the prospects of Democrats and Republicans for the next election? [00:20:28][56.0] Dennis Owens: [00:20:29] Well, again, I think there is there has been a great divide. You had Republicans and Trump Republicans specifically that were resisting, shall we say, some of the science of the masks and the shutdowns and saying that's government overreach and tyranny. And Democrats, it seemed to be more going along with the idea of masks. The city of Philadelphia, for instance, which is heavily democratic, still has lots of of shutdowns. And I just saw the Inquirer today suggesting that that's going to last for a couple of months more. I think Pennsylvania is like the rest of the country, though I've not been in the rest of the country, is pretty much tired of this whole thing. There's been obviously fits and starts. There's been times when you think it was over. You know, think about it in. In June of last year, the state statewide, there were about hundred and four cases of just infections statewide. By January, that number is seven thousand a day. So, you know, you think it's over, it's not over. Here comes back. I think what I said is the hope for result of hopefully everybody gets a cold, we get herd immunity and this thing is mostly put in the rearview mirror. I think that's what Denmark basically said last week. They said, we're putting it in the same category as the flu. I think that's the hope sooner rather than later. But again, I think in democratic areas, it's it's still mask up and maintain distance. Maybe stay in the house and not go to that Super Bowl party that you might want to otherwise go to. As for the it's interesting because I just reported literally right before I came on this podcast that because some question about it. Last year, Gov. Wolf gave his budget address virtually first time in the history of Pennsylvania. We've been doing these things since the 7500 year. Obviously, they weren't going to do virtual in seventeen hundreds, but for the first time ever, a budget address was not before the General Assembly. This year, he is going to go back to it and it's Tuesday. The budget address is this Tuesday, and he will go back to doing it in person. Another fight that's happening is last year, the legislation put $7 billion aside from federal money to use it for the future. While the future is now and the governor saying he wants to spend it, and the Republicans are saying, Well, we don't really have $7 billion, we don't have that money. It's already been accounted for. If we just do this standard spending we're expected to spend between now and that money runs out in December 31st of 2024. So there is no front on which there isn't a fight going on between the Republican lawmakers and the Democratic governor and Democrats. [00:22:58][148.7] Michael Moran: [00:22:59] And so much of it revolves around COVID. So that that's a perfect lead in to that last question I have for you. It's kind of a double question because we're running out of time here on manifest density. The future is now here to Dennis. So you you have a job that is traditionally very much a kind of button holing handshaking, Hey, how are you doing, John? What's going on in there type of job? You know, you have to interact with people. And then, of course, you know, you're always the desire, at least, is to stand in front of the statehouse and do a piece to the camera while you're reporting. And how is COVID? And the pandemic itself affected the day to day of being a reporter in a major state capital? [00:23:44][44.7] Dennis Owens: [00:23:45] Well, on the one hand, I will be completely candid with you. I have flannel pajama bottoms, a shirt, tie and jacket on for this Zoom interview, though you didn't get the camera to work. But Zoom Zoom has opened things up because for this week in Pennsylvania, for instance, I have to interview newsmakers to get them to come into the studio, as I used to have to do for a Friday three o'clock taping was very difficult. They're out of town on Friday, so it limited now with a Zoom. I can get some of the biggest names on Zoom and the Good. The thing about Zoom that everybody has gone to Zoom is that the viewers now accept it and I'm going to zoom before pandemic. People would say it looks like crap that sounds like you can't do that, but now everybody accepts it. [00:24:28][43.0] Michael Moran: [00:24:29] You remember the Blair Witch Project Project? [00:24:31][2.4] Dennis Owens: [00:24:32] Oh, yeah, yeah, exactly. [00:24:33][0.8] Michael Moran: [00:24:34] And I was still in broadcast when that came out, and it suddenly all these kind of really slick, high production value producers were going, We need a shaky camera. I think is because it looked supposedly authentic. [00:24:45][11.8] Dennis Owens: [00:24:46] So if we can find them, a shaky camera is called Get a photographer from the market. No. One thirty four who hasn't learned the craft yet. It's, you know, it's it's kind of funny. But but on the other hand, the negative the downside to your point, and it is getting a little bit better as the capital return starts to turn for rhythm. People are coming back, but so much of what I get is like I'll walk through the capital and talk to nine people and have seven stories in the process of those conversations that don't really happen when somebody is on a zoom with you. I mean, they'll give you a soundbite and they'll talk to you about a story. But the real the real news is gathered people to people, as you accurately pointed out, and the people just haven't been here for the most part. But as I said, the swallows are returning to the to the to the State House a bit. I do see things getting better as we head toward the spring. [00:25:37][51.0] Michael Moran: [00:25:39] OK, so we're going to mix that metaphor with Capistrano and Punxsutawney. [00:25:42][3.1] Dennis Owens: [00:25:44] It's much nicer in Capistrano. I've been to both, but Punxsutawney has a charm one day of the year, but it's usually a pretty chilly on February 2nd. But almost everybody in attendance has some liquid warmth, if you know what I'm saying. [00:25:58][13.5] Michael Moran: [00:26:00] All right. Well, I'm going to start to wrap it up here. Dennis, this has been a really fascinating conversation. How would people other than obviously those of you in the Harrisburg metropolitan area who can watch Dennis on television and perhaps across Pennsylvania? But beyond that, that area, how would people follow what you do and the work that's going on and Pennsylvania politics? [00:26:21][21.6] Dennis Owens: [00:26:22] Real simple. Thank you for the opportunity this week in Pennsylvania. Dot com. That's my weekly politics show. ABC 27 dot com is my station that I work for, and my work is on there. And then I am a the only social media avail myself to really heavily is Twitter. It's Owens underscore ABC. Twenty seven. [00:26:42][20.3] Michael Moran: [00:26:44] OK. Dennis, and I'm going to remind people that they can learn more about our sponsor Microshare and how it has helped to get the world safely back to work, ever smoked solutions, boost efficiency, enable cost savings and bring safety and reassurance to the people inside your buildings. You can learn more about every smart air clean, every smart space in a whole other suite of products on the Microshare website. That's WW w microshare down there, and you can subscribe to Manifest Density or download it onto Google Play. I talk radio Spotify or complain about it. We like comments that go for it, but it's available on a number of audio platforms that I didn't mention, and that will pretty much do it for this week. On behalf of Microshare and all of its global employees, this is Michael Moran thanking Dennis Owens again and saying so long. Be well and thank you for listening. [00:26:44][0.0] [1564.8]

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Episode 28: How to Become an Outside Sales Pro with Bradley Smith

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Play Episode Listen Later Dec 17, 2021 18:02

Bradley Smith has been on both ends of the sales spectrum. He joined Datastream as an outside sales rep, excelling at technology sales. He transitioned to real estate lately after taking an interest in it as a hobby. John and Bradley talk about some of the lessons they learned during their time together at Datastream, including the uncomfortable moments and some valuable outside sales tips. Follow John on social media: Instagram: instagram.com/johnsterling_ Facebook: facebook.com/johnsterlingsales Twitter: twitter.com/johnsterling_ TikTok: tiktok.com/@johnsterling_

Episode 51 - Google Cloud Data Services Update Fall 2021

Datascape Podcast

Play Episode Listen Later Nov 24, 2021 43:33

In this episode Warner and Scott do an update on all the announcements for Google Cloud's data services for the Fall of 2021. Including new services and updates such as: Analytics Hub, Dataplex, Datastream and more.

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Episode 21: Kamber Parker

Column Corné van Zeijl | BNR

Play Episode Listen Later Oct 29, 2021 17:02

Kamber runs the YoPro Know, an AWESOME network for young professionals in any industry. As a young professional herself, Kamber really understands the pain points and opportunities that many like her are faced with, and she helps make those decisions easier with tons of great resources. Although this episode doesn't feature a Datastream alum, Kamber's insights are excellent for younger folks about to jump into the workforce. Follow John on social media: Instagram: instagram.com/johnsterling_ Facebook: facebook.com/johnsterlingsales Twitter: twitter.com/johnsterling_ TikTok: tiktok.com/@johnsterling_

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Opinie | Gokken op gokkers

Play Episode Listen Later Oct 22, 2021 3:33

De media zullen er blij mee zijn, want het betekent meer advertentie-inkomsten. De gokbedrijven ook, want die zien een nieuwe markt. Iemand moet dat natuurlijk betalen en dat is de gokklant. Gemiddeld verliest die altijd. Zelfs bij de Staatsloterij is het gemiddelde rendement op een lot -35%. Toch worden de loten grif verkocht, alles in de hoop om ooit een vermogen te winnen. Jammer genoeg gokken vooral mensen aan de onderkant van de samenleving het meest, en die kunnen het het minste lijden. Voor deze groep is het meestal de enige manier om eerlijk aan een vermogen te komen. Vaak wordt gezegd dat gokken een belasting op domheid is. Maar het is eerder een belasting op arm zijn. Ik hoor u al denken: beleggen is toch niet veel anders? Dat is toch ook gokken? Als je zomaar zonder onderzoek je geld in een willekeurig bedrijf of financieel product stopt, klopt dat misschien wel. En als je van plan bent om het maar kort aan te houden, is het geen beleggen maar speculeren. Op de lange termijn is het beleggen, maar hoe korter de termijn hoe meer het naar speculeren neigt. Speculeren is niets anders dan gokken in beleggerstermen. Waar die grens precies tussen beleggen en speculeren ligt is niet te bepalen. Dat speculeren heeft wel een hoge waarde als entertainment. Een van mijn kinderen heeft een aantal aandelen in zijn portefeuille waarover hij graag praat, behalve als de koersen dalen natuurlijk. Gelukkig zit het grootste deel in saaie indexfondsen. Daarover hoor ik hem vrijwel nooit. Dat is dus beleggen. Maar als gokken zo slecht is voor de deelnemers, dan zou je toch juist in de gokbedrijven moeten beleggen? Ik laat de vraag of dat wel ethisch verantwoord is even liggen. Het resultaat van dergelijke beleggingen valt in elk geval tegen. Over de afgelopen tien jaar is de gok- en casino-index van Datastream maar liefst 33% achtergebleven bij de brede beursindex. Dit heeft te maken met de coronapandemie, waardoor de winstgevendheid van casino's dramatisch is gedaald. De casinos moesten dicht tijdens de lockdowns en zijn na heropening nog steeds niet terug op de oude bezoekersaantallen. Persoonlijk vind ik het idee dat ook beleggers niet kunnen profiteren van andermans goklust wel prettig. Zo komen ethiek en rendement toch weer samen. Of eigenlijk het ontbreken van beide. Over de column van Corné van Zeijl Corné van Zeijl is analist en strateeg bij vermogensbeheerder Actiam en belegt ook privé. Reageer via corne.vanzeijl@actiam.nl. Deze column kun je ook iedere donderdag lezen in het FD.See omnystudio.com/listener for privacy information.

coronavirus als geld corn maar dit zo voor deze ik waar toch gelukkig vaak zelfs fd iemand corona crisis daarover jammer persoonlijk beleggen beurs opinie adverteren aandelen reageer gemiddeld zeijl speculeren datastream actiam

Episode 19: Reed Wilson

tiktok citadel datastream

Play Episode Listen Later Oct 15, 2021 23:40

Reed was the top cadet at the Citadel when he graduated, making him a top choice for John and Datastream. Just a phone call later, and Reed was on board! He and John talk about his rough start to life as a salesman and how he pushed through with some guidance from other experienced sales pros. Follow John on social media: Instagram: instagram.com/johnsterling_ Facebook: facebook.com/johnsterlingsales Twitter: twitter.com/johnsterling_ TikTok: tiktok.com/@johnsterling_

Episode 15: Joel Lindstrom

Play Episode Listen Later Sep 17, 2021 23:35

Joel Lindstrom's journey to Datastream is a PERFECT example of following your passions. Ever since he was young, he's loved computers—even built them sometimes. He and John talk about calendar management, Kolbe scores, and how to get the boss to let you bring your dog into the office. Soak in all the wisdom, Noobs! Follow John on social media: Instagram: instagram.com/johnsterling_ Facebook: facebook.com/johnsterlingsales Twitter: twitter.com/johnsterling_ TikTok: tiktok.com/@johnsterling_

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Episode 13: Mark Vetzel

Play Episode Listen Later Sep 3, 2021 15:27

Have you heard the story about the salesman who got a job just by leaving a voicemail? Mark Vetzel is kind of a local legend for this! He and John talk about what made his voicemail so convincing and share a bunch of lessons they've learned through the years at Datastream. There are some really awesome nuggets in here for Noobs! Follow John on social media: Instagram: instagram.com/johnsterling_ Facebook: facebook.com/johnsterlingsales Twitter: twitter.com/johnsterling_ TikTok: tiktok.com/@johnsterling_

tiktok noobs datastream

Episode 12: Tap Haley

Play Episode Listen Later Aug 27, 2021 17:36

Tap Haley didn't start out in sales—he was in consulting for a while before he joined Datastream (that's code for "he's a really smart dude"). He and John have spent a lot of time together over the years, including a week-long trip in France to try to sell Michelin. Tap's analytical and logical approach to sales is a great model for you Noobs to adopt! Follow John on social media: Instagram: instagram.com/johnsterling_ Facebook: facebook.com/johnsterlingsales Twitter: twitter.com/johnsterling_ TikTok: tiktok.com/@johnsterling_

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Episode 9: Rob Grier

tiktok england citadel noobs datastream

Play Episode Listen Later Aug 6, 2021 21:07

John hosts Rob Grier for a conversation about malls, mullets, and maturation. Rob's story is great for Noobs to soak in: he started at a jewelry shop in high school, thinking that his future was in management, not sales. Then, he met John at The Citadel. Before he knew it, he was following John to Datastream. John rewarded Rob by sending him across the pond to England. It's a story you've got to hear! Follow John on social media: Instagram: instagram.com/johnsterling_ Facebook: facebook.com/johnsterlingsales Twitter: twitter.com/johnsterling_ TikTok: tiktok.com/@johnsterling_

Episode 8: John Harrison