Bean There, Done That!

In this timely episode of Bean There, Done That, host Phillip Di Bella sits down with Tim Dive, founder of the HR Cartel and host of the HR Cartel Podcast, to unpack the complex and fast-changing world of industrial relations (IR) and human resources (HR) in Australia. With wage theft now a criminal offence and IR reforms disproportionately impacting small and micro businesses, this no-fluff conversation is a must-listen for hospitality owners and operators.   From contract must-haves and performance management strategies to the insidious creep of compliance risks, Tim brings 20+ years of experience and delivers straight-talking advice you can act on immediately. Key Topics and Themes: Why recent IR reforms hit small businesses the hardest What “wage theft” really means—and how to avoid it The rise in union access and what it means for your business Contracts, handbooks, and casual worker compliance Performance management: from dead weight to top talent Why good intentions won't protect you legally Strategies to protect your profit margins without cutting corners Time-Stamped Key Points: 00:05 – Intro to Bean There, Done That and Coffee Commune 00:40 – Phil Di Bella introduces Tim Dive and why HR matters now more than ever 01:30 – The election aftermath and impact on IR reform 03:00 – 27 legislative changes in just three years 04:50 – Why reforms target big business but hurt small ones most 07:00 – “Right to disconnect” and other grey-area policies 08:15 – Unions can now enter workplaces without members 10:55 – Wage cost explosion: from 30% to 45% of turnover 13:40 – How to legally absorb wage increases and stay compliant 16:00 – Why every employee needs a contract—no exceptions 18:00 – Casual employee pitfalls and how to avoid them 20:25 – Why handbooks and induction programs are your legal shield 22:00 – Improve or remove: how to handle poor performers 25:00 – The “traffic light” model for monthly staff reviews 27:00 – The myth of the lovable underperformer 29:00 – Retaining top talent through development, not dollars 30:15 – Why fringe benefits tax punishes good employers 33:30 – Wage theft explained: what qualifies and how it's enforced 39:30 – Real-world examples of wage theft from common mistakes 41:15 – Why “better off overall” is meaningless without the right contract 43:10 – Flexibility agreements and why you need them documented 45:00 – Why ignorance is no longer a defence About Our Guest:   Tim Dive is the founder and director of HR Cartel, an agency delivering HR and IR solutions for small and medium businesses. With over 20 years of experience across mining, oil and gas, construction, and hospitality, Tim's known for his straight-shooting style, industry insight, and fierce advocacy for practical compliance. He also hosts the HR Cartel Podcast, a no-nonsense show focused on workplace law, strategy, and culture. Key Takeaways: Compliance is no longer optional – With wage theft now criminalised, contracts, handbooks, and induction programs are essential. Big business rules are crushing small operators – Reforms designed for giants like Qantas and BHP are catching cafés and micro-businesses in the crossfire. Productivity is the new battleground – Without it, you can't afford rising wage costs. Culture killers exist at both ends – Toxic top performers and low-effort sweethearts both undermine your business. Documentation is your best defence – If it's not written, it didn't happen. Links and Resources: HR Cartel Website HR Cartel Podcast Coffee Commune Tim Dive on LinkedIn Fair Work Ombudsman Whether you're running a bustling café or managing a small team, you can't afford to miss this episode. Protect your business and your people—tune in to Bean There, Done That now on Spotify, Apple Podcasts, or wherever you get your shows.  

In this episode of Bean There, Done That, guest host Shari Wilding sits down with Raihaan Esat, coffee trader at International Coffee Traders (ICT), to explore the current state of the global coffee market. They discuss the rising cost of green beans, the impact of climate change and logistics disruptions, and the emerging coffee markets that could shape the future of the industry. Raihaan shares insights on how roasters can navigate supply chain challenges, secure long-term partnerships with farmers, and innovate in a shifting market—including some surprising experiments with alternative roasted ingredients like chickpeas and dandelion root!   Whether you're a coffee roaster, café owner, or simply passionate about the industry, this episode is packed with expert advice on how to adapt, innovate, and stay ahead in the ever-evolving world of coffee. Key Topics and Themes •Understanding Green Coffee Supply & Demand: Why global production isn't keeping up with consumption. •Climate Change & Coffee Farming: How shifting weather patterns, pests, and diseases are affecting supply. •Logistics & Geopolitical Risks: The challenges of shipping coffee across the world. • Emerging Coffee Markets: The rise of China, Thailand, the Philippines, and new African producers. • The Role of Certifications: Are Fair Trade, Organic, and Rainforest Alliance still relevant? • Consumer Trends & Innovation: The demand for decaf, functional coffee blends, and alternative ingredients. • The Power of AI & Tech: How roasters can use AI for procurement forecasting and quality control. • Future-Proofing Your Business: How roasters can secure pricing, manage costs, and stay competitive. Time-Stamped Key Points   00:00 – Introduction to Bean There, Done That with guest host Shari Wilding. 00:50 – Meet Raihaan Esat and his passion for all things coffee. 01:35 – The state of the global coffee market and why prices are rising. 03:00 – The coffee supply-demand gap and what it means for roasters. 04:20 – How climate change is impacting coffee farmers. 05:45 – Shipping & logistics challenges affecting global supply chains. 08:00 – The risk of theft and security issues in coffee-producing countries. 09:00 – The labour shortage and urbanisation challenges in coffee farming. 10:25 – New coffee origins emerging in China, Thailand, and Africa. 13:00 – Can Australia grow enough coffee for its own demand? 14:50 – How roasters can work more directly with farmers and traders. 16:00 – Are Fair Trade and Organic certifications still important to consumers? 19:05 – The rise of decaf and functional coffee blends. 20:10 – How AI can help roasters optimise their purchasing decisions. 21:30 – What roasters need to do NOW to secure their supply and pricing. 24:30 – Experimenting with chickpeas, dandelion root, and other coffee alternatives. 27:10 – The importance of storytelling in connecting consumers to coffee origins. 30:55 – Key advice for roasters: mindset shift, supply chain partnerships, and long-term vision. 35:10 – Managing rising business costs beyond green beans. 36:50 – Final words of encouragement: Rediscover your passion for coffee! About Our Guest: Raihaan Esat   Raihaan Esat is a seasoned coffee trader and industry expert at International Coffee Traders (ICT). With a deep passion for coffee sourcing, production, and roasting, he works closely with roasters to help them secure the right coffee for their businesses. His knowledge spans global coffee trends, supply chain logistics, and market innovations.  

In this episode of Bean There, Done That, host Phillip Di Bella sits down with Justin Swayn, founder of Brew Box Collective, an award-winning café in Baringa, Sunshine Coast. Justin shares his deeply personal journey—from overcoming life's toughest challenges to building a café that's more than just a place to grab a coffee. His story is a testament to the power of community, resilience, and purpose-driven business. From a past filled with hardship to finding his passion for hospitality, Justin has built Brew Box Collective as a hub for connection, support, and local collaboration. He talks about what it takes to run a café with real soul, the importance of surrounding yourself with the right people, and why focusing on relationships over transactions is key to success. This episode is a must-listen for anyone in hospitality, small business owners, or anyone looking for inspiration on how to turn personal challenges into purpose-driven success. Key Topics & Themes: Overcoming personal struggles and finding purpose in hospitality Why Brew Box Collective is more than just a café—it's a community hub Lessons from sport: how teamwork shaped Justin's leadership approach  The realities of running a café in today's economic climate The impact of community-driven business models on success The importance of balancing generosity and commercial sustainability The future of the hospitality industry and what needs to change Time-Stamped Highlights: ⏱ 00:01:10 – Introduction to Justin Swayn and Brew Box Collective ⏱ 00:02:00 – The inspiration behind launching a café in a master-planned community ⏱ 00:02:45 – Justin's personal journey: from life struggles to rebuilding himself ⏱ 00:03:35 – Learning the power of community through a small café and football club ⏱ 00:05:25 – Why cafes should be about people, not just transactions ⏱ 00:07:15 – The challenges of running a hospitality business and what people don't see ⏱ 00:09:30 – The vision behind Brew Box Collective: creating a space for real connections ⏱ 00:11:10 – How winning the Coffee Commune's Best Café Award changed everything ⏱ 00:14:10 – The fine balance between generosity, community, and business survival ⏱ 00:19:20 – Justin's three biggest lessons from running a café ⏱ 00:23:10 – The future of the hospitality industry—what's at stake? ⏱ 00:25:25 – The most inspiring recent moment at Brew Box Collective About Justin Swayn & Brew Box Collective Justin Swayn is the owner of Brew Box Collective, a community-focused café in Baringa, Sunshine Coast, that was crowned Best Café in the Sunshine Coast (2024) by The Coffee Commune. His café isn't just about coffee—it's about fostering human connections, supporting local businesses, and creating a safe space where people feel seen and valued.

In this episode of Bean There Done That, host Phil DiBella sits down with Mikella Esposito and Laurence Santini, the ambitious young duo behind Como Restaurant in West End. They share their journey from different professional backgrounds—Mikella with her creative and entrepreneurial roots, and Laurence with a law degree—to becoming passionate restaurateurs.They discuss the highs and lows of running a restaurant, including making tough business decisions, learning from failure, adapting to customer demand, and building a team culture that fosters loyalty and success. With a strong focus on community and authentic hospitality, they reveal how they transformed Como into a welcoming, thriving Italian dining experience.If you're a young entrepreneur or someone considering starting a business, this episode is packed with valuable insights on resilience, adaptability, and the power of emotional engagement.Key Topics & Themes• The inspiration behind Como Restaurant and their transition into hospitality• Challenges of the first year in business and the adjustments they made• How they shifted their business model to align with their community's needs• The importance of team culture and how they nurture and reward staff• Learning from failures and missteps—the story behind their Munga Munga spaghetti night• The power of emotional engagement in hospitality and why it's the key to success• Their vision for the future and advice for aspiring business ownersTime-Stamped Highlights

In this episode of Bean There Done That, host Phil Di Bella chats with Matt Jefferis, co-owner of Savour Café and Franc in Brisbane, to explore his extensive journey in the hospitality industry. Starting as a dishwasher alongside his twin brother, Dan, Matt shares the evolution of their careers, the key lessons they've learned, and how they built successful businesses by implementing strategic systems and staying focused on customer experience.Key topics include the importance of understanding business financials, embracing technology to enhance efficiency, and the significance of planning for the future. The episode also highlights the evolution of the café scene in Brisbane and how Matt and his brother have adapted to changes in the industry, including navigating challenges like COVID-19.About Our GuestMatt Jefferis is a seasoned hospitality professional with over two decades of experience in the café industry. Along with his twin brother, Dan, Matt co-owns Savour Café and Franc in Brisbane. His expertise spans across all levels of café management, from dishwashing to owning multiple businesses. Matt and Dan are known for their customer-centric approach, strategic use of technology, and their dedication to building sustainable business models in hospitality.TakeawaysFoundation is Key: Matt and Dan's early experience working in every aspect of the business—from dishwashing to management—provided a solid foundation for their success.Systemisation Leads to Success: Inspired by The E Myth, the brothers focused on creating systems that could be replicated and scaled.Adaptability: The shift during COVID-19 to a takeaway model and the use of automated technology shows the importance of adapting to changes in the market.Business Financials Matter: Knowing your numbers and constantly reassessing your business model can mean the difference between thriving and just surviving.Long-Term Partnerships: Mutual benefit and clear roles were key factors in the success of Matt and Dan's partnership with Phil Di Bella and others.Links and ResourcesThe Coffee CommuneThe E Myth by Michael Gerber (Book mentioned as influential to Matt's business approach)Savour Café and Franc CaféTime-Stamped Key Points00:00:00 - Introduction to Bean There Done That and the show's focus on coffee industry success stories.00:01:00 - Matt Jefferis joins the conversation, reflecting on his long-standing friendship and business history with Phil Di Bella.00:02:00 - Matt recounts his start in the hospitality industry as a dishwasher in 2002 with his twin brother, Dan.00:03:30 - Discussing the passion for coffee and customer service that drove their careers.00:06:30 - Matt talks about the foundations they set early in their careers, from learning every aspect of café operations to reading The E Myth by Michael Gerber.00:08:30 - The opportunity to partner in the View Lounge café, marking their first step into ownership.00:11:45 - Matt emphasises the importance of patience, leadership, and empowering staff to run the business efficiently.00:17:00 - Reflecting on the evolution from partners to sole owners and the value of mutual benefit in partnerships.00:21:00 - Lessons from the closure of their patisserie business, Savour Chermside, and how these lessons informed their current operations.00:23:30 - Navigating the challenges of COVID-19, including the shift to takeaway and adjustments to operations.00:27:00 - Implementing technology like automated coffee machines and AI apps to streamline costs and improve efficiency.00:30:00 - The creation of Franc, a complementary café concept to Savour, focusing on grab-and-go offerings.00:32:00 - Matt discusses the current flexibility in his work-life balance, enabling travel and personal growth.00:38:00 - Key advice for young entrepreneurs: constant learning, understanding business fundamentals, and staying customer-focused.Tune in to hear Matt's inspiring journey in the café business and learn how foundational skills, the right partnerships, and strategic planning can lead to long-term success. Listen now on your favourite podcast platform.Produced by The Podcast Boss

In this episode of Bean There Done That, host Phil Di Bella sits down with Simon Gloftis, a leading figure in Australia's hospitality industry. Simon shares his remarkable journey, from his early days in flea markets to creating iconic dining destinations like Hellenika, SK Steak and Oyster, Sushi Room, and Sunshine. They delve into the intricacies of restaurant management, the significance of staying true to one's vision, and the evolving landscape of hospitality. Simon also opens up about the challenges he's faced, his philosophy on business, and the critical importance of cultivating trust and consistency in the dining experience.Key Topics and ThemesEarly Beginnings (02:00): Simon's start in hospitality, from working at his father's flea markets to setting up stalls selling corn and lemonade at a young age.Creating Hellenika (03:15): The inspiration behind Hellenika, the challenges of opening a Greek restaurant on the Gold Coast, and the passion that drove its success.Attention to Detail (05:45): How Simon's uncompromising approach to menu creation and interior design helped build trust with his customers.Growth and Expansion (10:05): Simon discusses the decision to expand to Brisbane and the partnerships that shaped the success of his ventures.Adapting Business Models (17:00): The evolution of Sunshine Mediterranean, initially a vegetarian concept, and the necessity to adapt to customer demand by adding meat options.Maintaining Standards (29:00): The importance of consistency in Simon's venues, including his philosophy of not allowing menu changes without his approval to ensure quality.Future of Hospitality (26:00 & 30:00): Simon and Phil discuss the inflationary challenges facing hospitality businesses and the need for adaptation and innovation in the industry.About Our Guest: Simon GloftisSimon Gloftis is a restaurateur known for his innovation and commitment to quality. With iconic venues like Hellenika, SK Steak and Oyster, Sushi Room, and Sunshine under his belt, Simon has established himself as a key figure in Australia's hospitality scene. His journey reflects a deep passion for authentic, high-quality dining experiences, marked by a refusal to compromise on his values and standards.TakeawaysConsistency is Key: Simon highlights the importance of delivering a consistent product and maintaining trust with your customers.Adapt to Survive: The episode underscores the necessity of evolving business models to meet customer demand and market conditions, as seen in Simon's adaptation of Sunshine Mediterranean.Passion and Hard Work: Simon's story illustrates that passion, combined with relentless work and attention to detail, are crucial for success in hospitality.Links and ResourcesSimon Gloftis' LinkedInHellenikaSK Steak and OysterSushi RoomSunshine MediterraneanTime-Stamped Key Points00:00: Introduction and background on Simon Gloftis01:15: The importance of foundations and values in building a successful business03:15: Hellenika's creation and its role as Simon's “baby”06:05: The meticulous details behind Hellenika's interior and menu design12:39: Why Simon chose to open in Brisbane and his relationship with the developers17:00: The development and adjustments made to Sunshine Mediterranean24:30: Simon's advice for new restaurateurs and the importance of bringing originality to the market30:30: Simon's take on the current economic pressures in hospitality36:00: Phil's advice and discussion on the next generation in the hospitality industryDon't miss this engaging conversation on building a successful hospitality empire. Tune in to Bean There Done That for insights on what it takes to create iconic dining experiences. Listen now on your favourite podcast platform.Produced by The Podcast Boss. #BeanThereDoneThat #Hospitality #SimonGloftis #Hellenika #BrisbaneDining #GoldCoastRestaurants #Entrepreneurship #RestaurantLife #Podcast

In this episode of Bean There Done That, host Phillip Di Bella sits down with Todd Biggs, owner of L'Espresso cafes, to discuss his remarkable journey in the hospitality industry. Todd, with over 20 years of experience, has managed to grow his business by 33% during the height of the COVID-19 pandemic. From his early days at McDonald's to roles in luxury hotels and now managing multiple café locations, Todd shares valuable insights on leadership, strategic planning, and the importance of energy and enthusiasm in business. Tune in to discover the secrets behind his success and his latest venture aimed at supporting hospitality entrepreneurs.Key Topics and Themes:Todd's hospitality beginnings, starting at McDonald's and progressing through luxury hotels.Challenges and strategies in buying and managing three cafes during the COVID-19 pandemic.The importance of leadership, consistency, and strategic planning in growing a business.Todd's new platform, Knowa, designed to support café and hospitality owners with business solutions.About Our Guest:Todd Biggs is a seasoned hospitality professional with over two decades of experience across various segments of the industry, including fast food giants like McDonald's and luxury hotel brands such as Ritz Carlton. Todd is the owner of L'Espresso cafes, operating within Myer department stores in Queensland. His strategic acumen has enabled him to scale his business successfully despite industry challenges. Todd is also the founder of Knowa, a platform dedicated to supporting hospitality entrepreneurs in managing and growing their businesses.Key Takeaways:Leadership Training: The value of Todd's early management experiences at McDonald's and how it prepared him for high-stakes roles later in life.Consistency is Key: Todd emphasises the importance of maintaining consistency in customer service and product quality, especially in challenging times.Strategic Growth: Todd's advice on scaling businesses effectively, such as the benefits of using technology for remote management and the importance of timing in business expansion.Passion for Hospitality: Despite the difficulties in the industry, Todd remains optimistic, advocating for a hands-on and data-driven approach to success.Links and Resources:KnowaTodd's InstagramTodd's LinkedInThe Coffee CommuneTime-Stamped Key Points:00:00: Introduction by Phillip Di Bella, overview of the episode focus.01:15: Todd's extensive background and early beginnings in hospitality.02:52: Insights from Todd's time at McDonald's and the critical training programs that shaped his leadership style.06:15: Todd's experience working in luxury hotels, including the Ritz Carlton and the Carlisle.07:00: Decision to purchase three cafes simultaneously during the pandemic and the challenges faced.10:15: Discussion on the importance of energy and enthusiasm in leading a successful team.11:45: How Todd grew the L'Espresso business by 33% despite the challenges of the COVID-19 pandemic.13:00: Introduction to L'Espresso: operations within Myer department stores and the unique business model.18:30: Todd's take on the future of hospitality and the critical role of consistency, planning, and technology.20:00: How Todd uses customer data to optimise menu offerings and anticipate trends.24:58: Introduction to Knowa, Todd's new project aimed at helping hospitality business owners with key resources.27:00: Final thoughts on the importance of persistence and hands-on management in achieving success.Don't miss this engaging episode filled with insights from one of hospitality's rising stars. Learn how to navigate the industry's toughest challenges and accelerate your own business success. Listen now on your favourite podcast platform!Produced by The Podcast Boss.

In this episode of Bean There Done That, host Phillip Di Bella sits down with Nicholas Mitrossilis, the founder and managing director of The Yiros Shop, a beloved fast-food chain in Brisbane. Nick shares his entrepreneurial journey, from his early days growing up in a family-owned fish and chip shop to building a thriving business with over 16 stores. They discuss the lessons learned from working in hospitality and construction, the challenges of rapid expansion, and the importance of knowing your numbers in business.Nick's story is a powerful reminder that success is not an overnight journey. He opens up about the inspiration behind The Yiros Shop, its rapid growth, and the plans to expand to 150 stores across Australia, with a focus on drive-thru service. Nick also highlights the significance of creating pathways for his team members, with many progressing from entry-level roles to store owners.Whether you're an aspiring entrepreneur or simply curious about what it takes to build a fast-food empire, this episode is packed with valuable insights on growth, resilience, and the power of food to connect people.Key Topics and Themes:Nicholas' upbringing in hospitality and its influence on his careerFounding The Yiros Shop in Brisbane and expanding to over 16 storesThe difference between a Yiros and a kebabLearning the importance of systems and knowing your numbersOvercoming challenges like COVID-19 and the chip shortagePlans for The Yiros Shop's expansion, with a focus on drive-thru modelsThe value of investing in people and creating career pathways within the businessAbout Our Guest:Nicholas Mitrossilis is the founder and managing director of The Yiros Shop, a fast-food chain specialising in Greek cuisine with over 16 locations in Brisbane. Under his leadership, The Yiros Shop has rapidly grown from a single store to a multi-store business, with plans to expand to 150 locations across Australia. In 2022, Nicholas was honoured with the Young Entrepreneur Hospitality and Tourism Award, recognising his contributions to the food industry. Passionate about quality ingredients and excellent service, Nicholas is committed to creating career opportunities for his employees while bringing a taste of Greece to Australia.Key Takeaways:Know your numbers: Nicholas stresses the importance of understanding your profit margins, especially in a competitive industry like fast food.Invest in people: Building a strong team is crucial to long-term success. Nicholas has focused on creating pathways for his employees to grow within the company.Adaptability is key: From dealing with a chip shortage to navigating COVID-19, Nicholas highlights the importance of adapting to changing circumstances.Drive-thru expansion: With a focus on convenience, The Yiros Shop is set to grow with more drive-thru locations, offering customers a quicker, more efficient experience.Links and Resources:The Yiros ShopNicholas Mitrossilis on LinkedInThe Coffee CommuneTime-Stamped Key Points:[00:01:00] – Introduction to Nicholas Mitrossilis and The Yiros Shop[00:03:00] – Growing up in a family-owned fish and chip shop[00:04:00] – Opening the first Yiros Shop in Brisbane, 2015[00:09:00] – What makes a Yiros different from a kebab[00:10:20] – The importance of knowing your numbers in business[00:14:00] – Expanding to five stores and learning to maintain consistency[00:15:40] – Surviving COVID-19 by adapting the business model[00:19:00] – Nick's vision for 150 Yiros Shop locations and the focus on drive-thru service[00:24:00] – How the chip shortage led to introducing new menu items[00:27:00] – Learning from industry giants like McDonald's[00:29:00] – Nick's advice to aspiring entrepreneursDon't miss out on this inspiring episode where Nicholas Mitrossilis reveals the secrets behind his success and the rapid growth of The Yiros Shop. Listen now on your favourite podcast platform, and visit The Yiros Shop for a taste of authentic Greek street food.Produced by The Podcast Boss.

In this inspiring episode of Bean There Done That, Phillip Di Bella sits down with Giorgina Venzin, a dynamic hospitality entrepreneur, to discuss her journey from washing dishes at age 13 to owning multiple successful cafes by her early 30s. Giorgina shares valuable insights into the hard work, sacrifices, and creative vision that fuel her success. From her first venture, Pawpaw Café, to her innovative approach of flipping cafes like houses, Giorgina's story reveals how passion, family support, and perseverance create the foundation for a thriving career in hospitality. Whether you're an aspiring business owner or simply love a good success story, this episode offers essential lessons in resilience, adaptability, and the importance of starting with strong foundations.Key Topics and Themes:Early Foundations: Giorgina's first job washing dishes at her father's restaurant and how it shaped her work ethic.Entrepreneurial Journey: The launch of Pawpaw Café and how Giorgina adapted her father's struggling venue into a profitable business.Learning on the Job: Insights into running lean operations, dealing with early challenges like customer reviews, and leveraging social media for growth.Creative Business Strategies: The innovative "cafe flipping" approach and how Giorgina expanded her business.Personal Growth: Giorgina's evolving definition of success, focusing on holistic work-life balance and personal fulfilment.Mentorship and Leadership: The importance of building a supportive team, mentoring the next generation, and staying true to her values.About Our Guest:Giorgina Venzin is a Brisbane-based hospitality entrepreneur and the owner of multiple successful cafes, including the well-known Pawpaw Café. Starting her career at age 13 washing dishes at her father's restaurant, Giorgina quickly developed a love for hospitality. Her innovative approach to business—flipping cafes like houses—has made her a respected figure in the industry. Giorgina is passionate about mentoring the next generation of leaders, fostering team culture, and maintaining a work-life balance that includes time for creativity and personal fulfilment.Key Takeaways:Start Early, Learn Everything: Giorgina's story underscores the importance of starting with humble beginnings and learning the ropes from the ground up.Adapt and Innovate: From flipping cafes to using social media to grow her brand, Giorgina demonstrates the value of being adaptable and creative in business.Mentorship Matters: Giorgina attributes much of her success to the mentorship and support of her father, and she now seeks to mentor her own staff.Stay Relevant: Giorgina stresses the need for continuous innovation, whether through menu changes or unique marketing strategies, to keep her businesses thriving.Work-Life Balance: A more holistic approach to success includes personal growth, health, and making time for family and friends.Links and Resources:Pawpaw CaféDarvella PatisserieThe Coffee CommuneTime-Stamped Key Points:00:00 – Introduction to Bean There Done That and guest Giorgina Venzin.01:40 – Giorgina's early days working at her father's restaurant at age 13.03:20 – The value of independence and the foundation of Giorgina's work ethic.05:20 – Pawpaw Café: How it all started and her father's role in enabling her first venture.07:20 – Managing early challenges: Running lean, dealing with customer feedback, and growing the brand through social media.09:40 – Expanding the business: Giorgina's journey to owning multiple cafes.11:40 – Creativity in cafe flipping: The adrenaline behind the expansion.13:00 – The importance of building unique identities for each venue and staying relevant.16:20 – Building emotional engagement with customers and staff through storytelling.18:40 – The value of hospitality as a foundational career, especially for young people.22:00 – Giorgina's personal approach to leadership, mentoring staff, and fostering a positive work culture.25:20 – Future vision: Training staff, creating a long-term impact, and possibly shifting to an educator role.Don't miss out on this episode filled with invaluable lessons from Giorgina Venzin. Whether you're an aspiring entrepreneur or simply curious about the inner workings of successful cafes, this conversation offers rich insights. Produced by The Podcast Boss.

In this episode, Phillip Di Bella sits down with Matthew Rollo, the founder of Hashtag Burgers and Waffles, to explore his inspiring journey in the hospitality industry. Starting as a dishwasher at 14, Matthew's career grew from washing dishes to managing his own multi-location burger business. The conversation covers the highs and lows of entrepreneurship, his strategic approach to growing the business, and his insights on leadership, work ethic, and creating a customer-driven brand.Key Topics and Themes:The Long Road to Success: Matthew shares his start in hospitality, beginning with dishwashing at 14 and working through various roles before launching Hashtag Burgers and Waffles.Strategic Growth: Matthew explains the importance of learning the business inside-out before expanding, and how he carefully scaled from one store to four, with a focus on systems and technology.Resilience in the Face of Challenges: The discussion highlights the challenges of opening his first store just before the COVID-19 pandemic and how he turned this obstacle into an opportunity.Customer and Employee Engagement: Matthew talks about building a menu that sparks memories for customers and fostering a positive, involved work culture.The Power of Planning: Emphasising the importance of planning, Matthew offers advice for young entrepreneurs on the necessity of patience, strategy, and resilience in building a successful business.About Our Guest:Matthew Rollo is the founder of Hashtag Burgers and Waffles, a Brisbane-based burger chain known for its creative menu and strong connection with customers. Starting his career as a dishwasher at 14, Matthew worked his way through the hospitality industry, gaining a wealth of experience before launching his own business. Today, Hashtag Burgers and Waffles operates four locations, with plans for further expansion through franchising.Key Takeaways:Success is built over time: Matthew stresses that success doesn't happen overnight. His story is a testament to patience, learning, and persistence.Focus on systems: Developing strong systems and embracing technology has been crucial to scaling his business.Embrace failure: Matthew encourages entrepreneurs to learn from their mistakes and use them to grow.Customer connection: Building a menu with nostalgic touches and actively engaging with customers can create strong emotional ties to a brand.Support and mentorship: Having the right mentors and seeking guidance can significantly aid business growth.Links and Resources:Hashtag Burgers and WafflesThe Coffee CommuneRestokeTime-Stamped Key Points:[00:00:00] – Introduction to the episode and the new "Success Stories" series.[00:01:00] – Phillip introduces Matthew and shares the vision behind the series.[00:02:00] – Matthew begins by discussing his start in hospitality at 14, dishwashing, and working in various roles to learn the industry.[00:05:00] – Key takeaway: "Not an overnight success"—the importance of learning and growing from the ground up.[00:07:00] – Matthew shares how he started Hashtag Burgers with just $2,000 and strategic thinking.[00:09:00] – Lessons from failures and how to adapt and pivot in business.[00:12:00] – Creating a customer-centred menu with nostalgic elements like the Milo shake.[00:16:00] – Opening the first store just before COVID-19 and using his experience with delivery platforms to survive the lockdown.[00:19:00] – The importance of systems and technology in scaling up to four stores.[00:22:00] – Matthew's future plans: Expanding Hashtag Burgers and Waffles to 20 stores and exploring franchising.[00:25:00] – Advice for potential franchisees: The key values required are attitude and a willingness to learn.[00:29:00] – Discussion about the importance of work ethic, personal development, and learning how to balance work and life effectively.[00:34:00] – Matthew's final advice: "Enjoy what you do and push through the challenges."Don't miss this engaging episode! Tune in to hear Matthew Rollo's inspiring story of growth, grit, and strategy, and learn how you too can turn a passion into a thriving business. Produced by The Podcast Boss.

In this episode of Bean There Done That, host Phil Di Bella is joined by Michael McFarlane, Head of Sales and Marketing at Huskee, to discuss sustainability in the cafe industry. They explore the role of reusable cups, misconceptions about sustainability, and how cafes can implement environmentally friendly practices. Michael shares insights from his 14 years in hospitality, offering practical tips on everything from menu creation to waste reduction and the importance of choosing sustainable suppliers.Key Topics and Themes:Sustainability challenges and solutions in cafesThe role of reusable cups in reducing single-use wasteThe importance of material choice and consumer preferencesMisconceptions around sustainability in the coffee industryExploring reusable cup programs like HuskeeSwapPractical tips for cafes to promote sustainabilityThe future of single-use plastic bans and their impact on cafesAbout Our Guest:Michael McFarlane is the Head of Sales and Marketing at Huskee, a company leading the way in sustainable coffee solutions. With over 14 years of experience in hospitality and retail, Michael is passionate about coffee culture, innovation, and reducing waste in cafes through reusable systems like HuskeeSwap. He has helped scale an Australian startup to global prominence, promoting sustainability in the cafe industry.Takeaways:Reusable Cups Matter: Whether plastic or stainless steel, reusable cups are a great first step towards sustainability.Start Small: Promote reusables, engage with customers about their preferences, and experiment with different sustainable practices.Sustainability Can Be Profitable: Reducing waste and choosing the right suppliers can lower costs and attract environmentally conscious customers.Links and Resources:Huskee – Learn more about Huskee's reusable cup systems and sustainability initiatives.The Coffee Commune – Join the coffee community and explore their sustainability strategies.Time-Stamped Key Points:[00:01:05] – Introduction to sustainability in cafes and Michael's background in coffee culture and innovation.[00:02:16] – Michael explains the first steps cafes can take towards sustainability, starting with BYO and reusable cups.[00:03:16] – Discussion on material choice and how different reusable cups cater to personal preferences and enhance customer experiences.[00:06:57] – Phil and Michael break down the importance of cup size, from 6oz to 16oz, and how it affects pricing and consumer choice.[00:10:15] – Should cafes charge less for customers bringing reusable cups? Michael offers his take on this contentious topic.[00:12:45] – Introduction to HuskeeSwap, a reusable cup system designed to streamline cafe operations and reduce waste.[00:14:22] – Insights into countries leading the way in sustainability and upcoming single-use bans in Australia.[00:17:06] – How cafes can use sustainability initiatives like HuskeeSwap to attract more customers and reduce operational costs.[00:20:00] – The importance of choosing suppliers with strong ESG (Environmental, Social, Governance) strategies.Don't miss this insightful episode on how cafes can embrace sustainability and improve their bottom line. Listen now on your favourite podcast platform and start making your cafe more sustainable today!Produced by The Podcast Boss.

In this episode of Bean There, Done That!, host Phil Di Bella welcomes Marija Hall, Director of Momentous Australia, to discuss the evolving landscape of leadership. Marija shares her passion for developing great leaders and helping teams thrive in the digital age. The conversation covers the shift from traditional leadership styles to more inclusive, coaching-focused approaches, and the importance of resilience and adaptability in today's rapidly changing environment. Marija offers practical tips for improving performance and productivity, emphasising the need for clear expectations, continuous learning, and fostering a sense of belonging among team members.Key Topics and ThemesEvolution of Leadership StylesImportance of Customer-Centric LeadershipImpact of Digital Transformation on LeadershipStrategies for Employee Engagement and RetentionRole of Innovation and Problem-Solving in Modern LeadershipBuilding Resilience and Accountability in TeamsBalancing Personal, Professional, and Family Goals for Holistic LeadershipAbout Our GuestMarija Hall is the Director of Momentous Australia, where she delivers bespoke programs to help leaders gain the capabilities to lead confidently in the digital age. With a background in professional services and various industries, Marija is dedicated to fostering great leadership, team performance, and business success.TakeawaysLeadership Evolution: The shift from traditional, hierarchical leadership to more inclusive, coaching-focused approaches is crucial in today's digital age.Customer-Centric Strategy: Effective leadership starts with a deep understanding of customer needs and aligning employee engagement with delivering exceptional customer experiences.Resilience and Accountability: Leaders must foster resilience and accountability within their teams, encouraging continuous improvement and personal responsibility.Balancing Goals: Successful leaders balance personal, professional, and family goals, recognising the holistic nature of effective leadership.Links and ResourcesMomentous AustraliaGallup Strengths TestYoung Presidents OrganizationSimon Sinek on ResilienceTime-Stamped Key Points00:00:00 - Introduction by MC00:00:36 - Phil Di Bella introduces Marija Hall00:01:07 - Marija shares her background and passion for leadership00:03:13 - Differences between current and past leadership styles00:04:48 - Impact of digital transformation on leadership00:07:39 - Challenges of attracting and retaining talent in the hospitality industry00:09:13 - Tips for improving employee engagement and performance00:12:31 - Importance of creating a sense of belonging in teams00:16:55 - Future trends in leadership and organizational structure00:20:43 - Enhancing performance and productivity through clear expectations and difficult conversations00:24:16 - Role of structure, mindset, and skillset in successful leadership00:28:00 - Available programs and resources for leadership development00:29:53 - Characteristics of an ideal leader00:31:06 - Importance of resilience in leadership00:36:40 - Balancing personal, professional, and family goals in leadershipDon't miss out on this insightful discussion about modern leadership! Listen to the full episode onyour podcast app. For more resources and to connect with Marija Hall, visit Momentous Australia.Produced by The Podcast Boss. #Leadership #DigitalAge #EmployeeEngagement #Resilience #Innovation #TeamBuilding #Hospitality #Coaching #Productivity

In this episode of Bean There, Done That!, host Phil Di Bella dives deep into the crucial topic of retaining top talent with special guest Lauren Karan. Lauren, an expert in recruitment and organisational coaching, shares her extensive knowledge on creating effective hiring strategies and fostering a culture of retention. They explore the importance of understanding your business's pain points, aligning hiring strategies with growth goals, and continuously building a pipeline of potential hires. Lauren emphasises the significance of leadership, inclusivity, and emotional engagement in retaining staff and offers practical tips on interviewing and onboarding processes. Whether you're in hospitality or any other industry, this episode is packed with actionable insights to help you build and maintain a high-performing team.Key Topics and Themes:The importance of retaining top talent versus merely recruitingStrategies for proactive hiring and avoiding desperation in recruitmentCreating a robust and effective recruitment processUtilising behavioural questions and psychometric testing in interviewsThe role of leadership and culture in employee retentionPractical tips for interviewing and selecting the right candidatesThe value of involving your team in hiring decisionsBalancing competitive wages with performance expectationsBuilding a sense of belonging and emotional engagement in your teamRecognising when and how to promote within your organisationTakeaways:Effective recruitment processes are crucial for improving retention outcomes.Always be on the lookout for great talent and maintain a continuous hiring mindset.Leadership and culture are key drivers of employee retention; make your team feel valued and heard.Behavioural questions in interviews help reveal true capabilities and fit.Competitive wages should be balanced with clear performance expectations and a strong value proposition.Involve your team in hiring decisions to foster a sense of ownership and belonging.Promote from within by identifying and nurturing employees who take initiative and show leadership potential.Time-Stamped Key Points:00:05 - Introduction to the main topic: retaining top talent01:30 - Phil introduces guest Lauren Karan and her background03:45 - The importance of linking hiring strategy with business goals08:20 - Tips for hiring in a competitive and transient market15:10 - The significance of behavioural interviewing and asking for specific examples22:30 - The role of leadership and culture in retaining employees28:45 - Real-life examples of effective customer service and team dynamics34:50 - Balancing wages with performance and commercial viability41:20 - Identifying and promoting top performers within your team50:10 - Strategies for continuous recruitment and building a talent pipeline57:00 - Closing thoughts and the importance of simple, actionable stepsAbout Our Guest:Lauren Karan is a specialist in technical and engineering recruitment within the building and civil construction market. With over 12 years of experience, Lauren holds a degree in psychology, accreditation in behavioural interviewing and psychometric testing, and certification as an organisational coach. Her hands-on, strategic approach to recruitment has set her apart in the industry, making her a sought-after expert in finding and retaining top talent.Links and Resources:Book: "Belonging" by Owen EastwoodBook: "Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect" by Will GuidaraPodcast: Building Doors by Lauren KaranDon't miss this insightful episode with Lauren Curran as we uncover the secrets to retaining top talent and building a high-performing team. Listen now on your favourite podcast platform and accelerate your potential with The Coffee Commune.Produced by The Podcast Boss. For more information, visit thepodcastboss.com.#TalentRetention, #RecruitmentStrategies, #EmployeeEngagement, #Leadership, #WorkCulture, #HospitalityIndustry, #BusinessGrowth, #CoffeeCommune, #PhilDiBella, #LaurenCurran, #BeanThereDoneThat#TalentRetention, #RecruitmentStrategies, #EmployeeEngagement, #Leadership, #WorkCulture, #HospitalityIndustry, #BusinessGrowth, #CoffeeCommune, #PhilDiBella, #LaurenCurran, #BeanThereDoneThat

In this episode of Bean There, Done That, host Phil Di Bella is joined by Nathan Forward, a Human Resources Business Partner at People Squared. With over 15 years of experience in HR and IR compliance, Nathan shares his expertise on navigating industrial relations, ensuring compliance, and fostering a positive workplace culture. The discussion covers key legislative changes, the importance of proactive HR management, and practical tips for creating a thriving business environment.Key Topics and Themes:The importance of staying proactive in compliance and HR managementUnderstanding and adapting to changes in industrial relations lawsStrategies for fostering a positive workplace cultureBalancing employee needs with business viabilityPractical tips for effective human resource managementTakeaways:Ignorance is not a defence: Stay informed and proactive about compliance and legislation changes.Foster a culture of belonging: Ensure your employees feel valued, safe, and engaged.Use HR systems: Implement tools like FoundYou for compliance and efficient HR management.Be proactive: Address issues early and consult with experts to avoid costly reactive measures.Communicate effectively: Regularly engage with your team to understand their needs and motivations.About Our Guest:Nathan Forward is a Human Resources Business Partner at PeopleSquared, with over 15 years of experience in HR and industrial relations. He has worked with the Fair Work Ombudsman and the Queensland Government, providing deep insights into compliance, legislation, and effective human resource management. Nathan's expertise helps businesses navigate complex regulatory environments and foster positive workplace cultures.Links and Resources:The Coffee CommunePeopleSquaredFair Work OmbudsmanFoundYou HR SystemTime-Stamped Key Points:00:00:00 – Introduction to the podcast and episode overview00:00:20 – Phil Di Bella introduces the show's sponsor, The Coffee Commune00:00:40 – Phil welcomes listeners and introduces the episode's theme on compliance and HR00:01:00 – Introduction of Nathan Forward, HR Business Partner at PeopleSquared00:01:20 – Nathan's background and expertise in HR and industrial relations00:01:40 – Nathan discusses his experience with government compliance and investigations00:02:00 – The importance of understanding legislative changes and their impact00:03:00 – Why ignorance is not a defence in compliance issues00:04:20 – Simplifying complex legislation for business owners00:05:00 – Strategies for creating compliant and attractive wage packages00:06:00 – The evolving needs and expectations of the workforce00:07:00 – Importance of communication and understanding employee motivations00:08:40 – Key changes in industrial relations and their impact on businesses00:09:00 – Understanding the "right to disconnect" for employees00:10:00 – Visa changes and their impact on the hospitality industry00:11:00 – Balancing business viability with employee needs00:13:00 – Upcoming changes in wage theft legislation00:14:20 – Complexity of wage systems in hospitality and managing different pay rates00:17:00 – Discussion on passing on wage costs to customers00:20:40 – Importance of proactive HR and compliance management00:21:00 – Human resource management: fostering a culture of belonging and performance00:24:00 – Practical tips for managing human resources effectively00:27:00 – Importance of structure and documentation in businesses00:28:40 – Building a positive workplace culture through engagement and communication00:30:00 – Nathan's top tips for creating a great workplace environment00:33:40 – Importance of utilising HR systems and consulting with experts00:35:00 – Closing thoughts and importance of proactive management00:36:00 – Wrap-up and final message from Phil Di BellaDon't miss out on this insightful episode of "Bean There, Done That." Listen now on your favourite podcast platform and visit The Coffee Commune for more resources to help you accelerate your business potential. Stay proactive, engage with your team, and ensure compliance to build a successful and sustainable business.Produced by The Podcast Boss

In this episode of Bean There Done That, Phil Di Bella dives into the intricate world of workplace psychology with expert Kelly Maniatis. Discover how effective leadership can transform your business and unlock your team's potential.Key Topics and Themes:Importance of workplace psychologyStrategies for leading people, not managing tasksCommon leadership pitfalls and how to avoid themEffective communication and engagement with employeesHandling transient workforce in hospitalityGenerational differences and how to manage themPhil Di Bella is joined by Kelly Maniatis, an organisational psychology expert, to discuss the importance of understanding and implementing workplace psychology. Kelly shares her extensive experience working with diverse organisations and offers practical advice on leading people effectively. They explore the challenges faced by hospitality business owners, especially in managing transient workforces, and provide actionable strategies to enhance leadership skills, improve employee engagement, and maintain a positive work environment.Time-Stamped Key Points:00:05: Introduction to workplace psychology and Kelly Maniatis10:15: Kelly discusses common leadership mistakes and how to avoid them25:30: Importance of fun in the workplace and its psychological benefits35:00: Effective leadership traits and the impact of authenticity and clarityKelly's Background:Kelly Maniatis is a seasoned organisational psychologist with over 20 years of experience. She has worked with prestigious organisations such as Aldi and Brisbane Airport Corporation. Kelly also owns a retail business, Superior Fruit, with her husband, providing her with a unique perspective on the intersection of psychology and hospitality.Unique Insights or Takeaways:The significance of leading people rather than managing tasksPractical tips for improving staff retention in transient work environmentsThe benefits of creating a fun and engaging workplace cultureInsights into managing generational differences in the workforceLinks and Resources:Leftfield Co. Website - Explore tools, templates, and free eBooks by Kelly ManiatisKelly Maniatis' Book: The Leadership Difference - Coming soonDon't miss out on these valuable insights into workplace psychology and effective leadership. subscribe to the show now on Spotify, Apple Podcasts, or your favourite podcast platform.Produced by The Podcast Boss

In this episode of Bean There Done That!, host Phil Di Bella is joined by Peter Biazos, the founding director of B&T Advisory. Together, they delve into the intricacies of the Small Business Restructure regime introduced by the Liberal government in 2021. This initiative is designed to help businesses manage ATO debt effectively and avoid liquidation. Peter shares his extensive experience in solvency accountancy and provides practical advice on how small businesses can navigate financial difficulties, particularly those exacerbated by the COVID-19 pandemic.Key Topics and Themes:Introduction to the Small Business Restructure regimeEligibility criteria for small business restructuringBenefits of proactive engagement with the ATOSuccess stories and real-life examples of businesses saved through restructuringImportance of paying employees and superannuation firstAdvice for suppliers to protect themselvesThe current economic landscape for small businesses in hospitality and constructionAbout Our Guest:Peter Biazos is the founding director of B&T Advisory with over 25 years of experience in solvency accountancy. He has held numerous senior positions and partnerships and is a registered liquidator. Peter is dedicated to helping businesses avoid insolvency through proactive restructuring and financial management.Takeaways:The Small Business Restructure regime offers a viable path for businesses to manage ATO debt and avoid liquidation.Proactive engagement and compliance with the ATO are crucial for successful debt management.Paying employees and superannuation should always be prioritised.Early consultation with financial advisors can provide more options and better outcomes for struggling businesses.Links and Resources:B&T AdvisoryCoffee CommuneATO Small Business Restructure InformationDon't miss this episode if you're dealing with ATO debt and looking for proactive solutions. Tune in now on [platforms]. For personalised advice, contact Peter at B&T Advisory and join the Coffee Commune for support and resources.Time-Stamped Key Points:[00:00:40] Introduction to the episode and guest, Peter Biazos.[00:01:17] Overview of ATO issues and introduction to the Small Business Restructure.[00:02:00] Peter's background and expertise in insolvency accountancy.[00:02:27] Discussion on the proactive approach to business solvency.[00:02:47] Details on the Small Business Restructure and its setup.[00:03:00] Eligibility requirements: debts under $1 million, superannuation payments, and up-to-date ATO lodgements.[00:04:03] Importance of proactive communication with the ATO.[00:04:40] Breakdown of the restructuring process and associated costs.[00:05:20] Example of a successful restructuring case saving over $100,000.[00:07:20] Voting process and compliance history's impact on ATO decisions.[00:08:20] Checklist for businesses considering restructuring.[00:11:07] Advice for businesses struggling with financial difficulties.[00:12:12] The importance of personal guarantees for suppliers.[00:13:40] Tips for businesses to manage cash flow and expenses.[00:15:20] Success stories from Peter's clients.[00:16:17] Advice for suppliers on protecting their interests.[00:18:00] The current economic environment and its impact on small businesses.[00:20:27] The significance of open communication with landlords, suppliers, and staff.[00:21:20] Final advice: early engagement with financial advisors.Produced by The Podcast Boss. For more information, visit thepodcastboss.com.

On this episode of "Bean There Done That," industry expert Rhian Shellshear from Italian Gelato Concepts shares his extensive knowledge on business performance and cost optimisation. With over 22 years in the coffee and hospitality sector, Rhian offers practical advice on equipment selection, financial management, and the benefits of comprehensive consultancy services. We explore shared and dark kitchens as innovative solutions for testing business concepts with minimal risk. Learn how collaboration, efficient space utilisation, and strategic planning can drive your business forward in challenging times. Tune in for insights that will help you navigate the current economic landscape and prepare for future growth.Rhian Shellshear is the Commercial Operations Manager at Italian Gelato Concepts, with a career spanning over two decades. He has worked with brands like Soul Breads, Adriano Zumbo, and Couch at Howard Smith Wharves, and has represented Australia in international competitions, get in touch with Rhian Shellshear on LinkedInKey Takeaways:Understand ROI when investing in equipment.Manage CapEx costs effectively.Explore shared and dark kitchens for testing business concepts.Leverage collaboration to expand business opportunities.Adapt to changing market conditions and consumer behaviours.Highlights:"Working on your business, not just in it, is crucial for growth.""The right equipment ensures quality and better ROI.""Shared kitchens minimise financial risk for new ventures.""Collaboration opens new revenue streams."Timestamps:[00:02:00] Business Performance and Cost Optimisation: Managing costs and capital expenditures.[00:08:10] Benefits of Shared and Dark Kitchens: Low-risk environments for testing business ideas.[00:16:10] Strategies for Business Efficiency and Growth: Scaling down physical footprint and adjusting operating hours.[00:20:57] Collaboration and Growth in Business: Preparing for major events and building strong partnerships.[00:30:07] Coffee Commune Thank You Message: Appreciating the insights from Rhian and the Coffee Commune team.Enjoyed this episode? Subscribe, leave a review, and visit our website at The Coffee Commune for more insights. Follow us on social media for the latest updates and episodes.Links and Resources:The Coffee Commune Business Performance PaperSilver ChefTurbine Sunshine CoastFood and Agribusiness Network (FAN)Facebook: The Coffee CommuneLinkedIn: The Coffee CommuneQuestions? Email us at hello@coffeecommune.com.au or visit our contact page.#CoffeeCommune #BusinessPerformance #HospitalityIndustry #Gelato #SharedKitchens #BusinessConsultancy #CapExCosts

Could your cafe's profitability be just a tech upgrade away? Join me, Phil DiBella, alongside Jacob Kelly, General Manager at Innovators Direct, as we serve up a brew of knowledge on advancing your cafe's operations through technology. This episode steeps with insights into how bespoke POS systems can be the secret ingredient to enhancing your menu, team performance, and overall business efficiency. We're not just talking about the jingle of the cash register but also the symphony of data and strategy that can turn a good cafe into a community cornerstone.Do you feel like you're juggling orders, payments, and loyalty programs without a safety net? We discuss the move towards integrated tech solutions that act as a digital barista, managing the hectic rush of the hospitality industry with fines and ease. With Jacob's expertise, we explore how interconnected systems, especially in payment solutions and online ordering, can save you more than just a few headaches – they're an investment poised to streamline your operations and amplify your business growth. And for those doubting the power of loyalty, let us introduce you to platforms like Byte, where targeted promotions meet customer convenience to brew a stronger bond with your patrons.Peering into the future, we're not just predicting the next coffee trend – we're looking at the evolution of POS technology itself. The forthcoming omni-channel loyalty systems are setting the stage for a new era in customer engagement, one where every sip and snack counts towards a more personalised and rewarding cafe experience. As Jacob shares how Innovators Direct's unwavering support is helping their extensive client base thrive, we ensure this episode is more than just talk – it's filled with actionable advice that can truly transform your cafe into the go-to spot for tech-savvy coffee lovers. So, sit back, pour yourself a cup, and let us guide you through the digital transformation of the hospitality sector.Highlights(00:02) Technology in Hospitality Industry InnovationThis chapter, I sit down with Jacob Kelly from Innovators Direct to discuss the pivotal role of technology in enhancing the skillset of cafe operators. We address the findings of a recent study highlighting that operational know-how, not red tape, is the primary challenge facing the cafe industry in Australia. Jacob emphasises the importance of using technology, like bespoke point-of-sale (POS) systems, to collect data, analyse business performance, and develop strategies for menu optimization and team management. We examine how understanding and implementing the right technological solutions can significantly impact the efficiency and profitability of a cafe.(07:38) Integrated Technology Solutions for EfficiencyThis chapter highlights the importance of integrated technological solutions in streamlining business operations and reducing workload. We explore the risks of non-integrated systems and the value of integration, particularly in payment solutions and online ordering. We emphasise looking at technology investments not just in terms of cost but in terms of the efficiencies and savings they can bring, especially in labour. Additionally, we touch on the benefits of using data to run a business effectively and the role of technology in gathering that data to inform strategy and customer engagement. Loyalty programs and their implementation through platforms like Byte are also discussed, including their cost-effectiveness and potential to increase customer spending through targeted promotions and convenience.(17:45) Importance of Business Performance MetricsThis chapter examines the importance of tracking various metrics in business performance, with a focus on the often-overlooked average transaction value. We discuss how small increases in this figure can significantly impact a business's top and bottom lines, emphasising the need for strategies like upselling to enhance revenue. Additionally, we consider the importance of understanding wages relative to earnings and how technology can assist in optimising labour costs and operating hours for profitability. We also explore the realities of POS system reliability and the misguided allegiances or biases that business owners may have towards certain brands, highlighting the inevitability of technological issues regardless of a company's size or investment.(24:31) Future Innovations in POS TechnologyThis chapter we explore the latest trends and technological innovations in the POS and hospitality industry, focusing on the emergence of omni-channel loyalty systems that integrate POS, FPOS, and online ordering to enhance customer engagement. I highlight the collaborative efforts between companies to offer these advanced services not only to large players like AVC or ALH but also to smaller businesses, enabling them to improve customer service and accrue loyalty points from various ordering methods. With insights from Jacob Kelly of Innovators Direct, we discuss the importance of data analysis and strategic planning for business sustainability and growth, and how his team provides round-the-clock technical support to their now 700-strong client base across the country. I underscore the impact of a robust POS system on business performance, advocating for a proactive approach to adopting new technologies in the hospitality sector.Produced By The Podcast Boss

Ever wondered what it takes to sell one's café for top dollar? Join Phillip Di Bella as he sits down with Craig Hong, Hill House Legal Partners Director, to explore the inner workings of café sales, equity sharing, and the buzzing world of franchising. In this candid conversation they get down to the brass tacks of maintaining healthy business accounts, safeguarding intellectual property, and why one should keep their café in tip-top shape for the ever-watchful eyes of potential buyers.  As they unpack Craig's experiences, listeners will be privy to the nuances of employee equity sharing and shareholder agreements—a game changer for those wanting to lessen their grip without losing their legacy. Hear firsthand how Hill House legal Partners approach gradual ownership transitions, and why the blend of different share classes can be a masterstroke for aligning new stakeholders with one's business's vision, bringing strategies that could fundamentally shift how one views and grows their business interests. They close the episode on franchising—demystifying the legal labyrinth and financial models that can make or break one's café chain dreams. From the allure of belonging to a bigger brand to the intricate dance of franchisee-franchisor relations, they cover it all. Craig's sage advice will prove indispensable, whether one is looking to franchise their café or just ensure its legal health. So, grab your pen and paper, and let's get into the nitty-gritty of café business brilliance!Highlights(00:02) Selling Cafes and Business Performance StrategiesThis chapter, I sit down with Craig Hong from Hill House Lawyers to unlock key strategies for cafe owners looking to sell their business. We explore the importance of having a clean and separate business account from personal finances, the necessity of written contracts, and ensuring intellectual property like trademarks and business names are properly registered. I emphasise the significance of running a business as if it's always ready to be sold, highlighting that this mindset promotes constant improvement and prepares the business for potential buyers. We also touch on the concept of goodwill in business valuation, discussing how to secure and document the unique aspects that contribute to a business's intrinsic value, such as favourable supplier agreements and positive employee records.(12:25) Equity Sharing and Shareholder AgreementsThis chapter focuses on the critical steps business owners should take to prepare for either selling their business or extracting some value from it without giving up ownership. We cover the importance of delineating personal and business assets, protecting unique aspects of the business through trademarks, and securing supplier agreements. The conversation then shifts to strategies for owners who wish to retain their business but reduce their workload or cash out some of their equity, with an emphasis on employee equity sharing. Craig shares his personal experience with gradual ownership transition at Hill House, underscoring the value of having a clear pathway and agreement for key employees to invest in the business. The dialogue also touches on different classes of shares, shareholder agreements, and the need to align expectations when introducing new stakeholders to the business.(23:51) FranchisingThis chapter covers the essentials of franchising, including the advantages such as having a unique offering, the importance of providing training and support including marketing, and leveraging buying power across multiple stores. I share insights from my experience with Dibella Coffee and how disclosing the benefits in franchise documents is crucial. We also consider the franchisee's perspective, emphasising the confidence gained from being part of an established system with support and market presence. Additionally, we touch on common pitfalls and the importance of understanding franchise agreements, renewal terms, and potential costs. Lastly, we examine different models of collecting franchise fees, such as upfront payments, ongoing licence fees, and making money from required product purchases, using examples like McDonald's real estate strategy to highlight the diversity in franchising structures.(28:27) Franchising and Legal Advice for BusinessesThis chapter we explore the critical importance of knowing your numbers and creating a sustainable financial model when considering franchising, particularly in the cafe industry. I share insights on the slim profit margins cafe owners face and the impact of franchising fees on their bottom line. We discuss the necessity of having a model that benefits both the franchisor and franchisee, emphasising the need to avoid placing undue pressure on franchisees to prevent a potential snowball effect of failure. We also touch upon the role of legal advisors in the early stages of franchising, recommending a proactive approach to legal counsel to avoid costly reactive measures later on. Craig from Hill House Lawyers provides advice on when to engage a lawyer, highlighting the value of seeking legal advice as an advisory service rather than as a transaction. The conversation wraps up with a reminder to listeners to reach out to legal professionals early to ensure peace of mind and to keep their business on the right track.Produced By The Podcast Boss

Join Phillip Di Bella as he dives into an engaging conversation with Daniel Kydd from Tyro Payments. This episode uncovers how Tyro's innovative payment solutions are transforming the way cafes and restaurants operate, offering seamless integration and customer-focused services that propel business growth. Discover the essence of customer obsession, the future of payment technology, and strategic marketing insights that can elevate your business to new heights.Key Takeaways:Tyro's ecosystem facilitates a smooth operational flow for cafes and restaurants, integrating crucial systems for an enhanced customer experience.The company's customer-centric approach and flexible solutions cater specifically to business needs, setting Tyro apart from competitors.Tyro's marketing strategies emphasize storytelling and emotional engagement, leveraging internal and external channels to effectively communicate their value proposition.Exploring the future of payments, Tyro is at the forefront of innovations like facial recognition and embedded payment systems, promising a revolution in the payment experience.This episode with Daniel Kydd from Tyro Payments encapsulates the critical role of innovation and customer service in driving business success. Tyro's forward-thinking solutions and commitment to addressing real-world challenges offer invaluable insights for businesses aiming for growth and resilience in a competitive landscape.Apply the lessons from today's discussion to enhance your business operations and customer service. Remember to share this episode, subscribe for more insightful content, and rate us. Your support helps us bring you the insights you need to thrive.Links and Websites:Tyro PaymentsThe Coffee CommuneProduced by The Podcast Boss https://www.thepodcastboss.com.#CoffeeCommune #BeanThereDoneThat #Innovation #CustomerService #PaymentSolutions #BusinessGrowth #Tyro #PodcastLife #Entrepreneurship #HospitalityIndustry #CafeCulture #RestaurantManagement #TechInHospitality #BusinessStrategy #AustralianBusiness #HospitalityTech #Podcasting #Podcasts #PodcastersOfInstagram #PodcastShow #AudioContent #PodcastHost #PodcastCommunity #FoodAndBeverage #TechSolutions #CafeOwners #RestaurantTech

Join us on "Bean There Done That!" for an engaging episode with Lauren Hall, a force in entrepreneurship who turned challenges into opportunities. This episode features an in-depth interview with Lauren Hall, a serial entrepreneur and CEO/founder of Ivvy, sharing her remarkable journey from starting her first company at 17 in South Africa to building five multi-million dollar companies across various industries and now making a significant impact in Australia. Overcoming immense personal and professional adversity, including the traumatic loss of her father and relocating to Australia with nothing, Hall's story is one of resilience, adaptability, and unwavering determination. With over 25 years of experience, raising over 30 million in capital, and scaling businesses globally, she shares insights into overcoming obstacles, the power of believing in oneself, the importance of building a supportive team, and her vision for Ivvy. Hall also discusses the challenges and responsibilities of being a female entrepreneur, advocating for equality and offering advice to the next generation. Her journey is not only a testament to her indomitable spirit but also serves as inspiration for entrepreneurs and leaders around the world.

In this episode of "Bean There, Done That" Phillip Di Bella  alongside returning guest Alan Bonsall, delves into the significant findings of a pivotal paper titled "The Future for Independent Cafes in Australia." This research, spearheaded by Gianna Di Bella, Alan Bonsall, and Nick Parfitt, offers a comprehensive analysis to chart a course for success in the challenging terrain of Australia's coffee and hospitality sector.Introduction and Background (00:02 - 03:06):The episode kicks off with an introduction to the show's purpose, highlighting the mission of The Coffee Commune to foster collaboration within the coffee community (01:11).The significance of conducting an independent study with a broad perspective is underscored, setting the stage for a discussion on the challenges and opportunities for café owners in Australia (02:03 - 03:06).Study Overview and Methodology (03:06 - 05:19):Alan Bonsall provides an overview of the study's ground rules, emphasizing the need for an independent, comprehensive analysis to guide the future of cafes across the nation (03:25 - 04:17).The methodology behind the study is detailed, explaining how the research was conducted to gather actionable insights into the challenges facing small businesses and cafes specifically (04:17 - 05:19).Key Findings and Challenges (05:19 - 13:41):A critical examination of the perceived problems versus the actual issues reveals a gap in business operating skills, ineffective brand storytelling, and the impact of increased costs and administrative complexities on café operations (07:35 - 13:41).The episode discusses the current state of cafes in Australia, emphasizing the importance of customer acquisition and the role of branding and storytelling in achieving business success (09:15 - 13:41).Strategies for Success (13:41 - 40:30):Innovative approaches to attracting loyal customers, improving business image, and mitigating costs are explored, with a particular focus on the power of community and technology in overcoming challenges (29:57 - 33:13).The discussion highlights the necessity of having realistic expectations and the value of trust and collaboration in navigating the business landscape (33:13 - 35:35).Time management and the strategic importance of branding and marketing are emphasized as crucial elements for business success (37:36 - 39:34).Government Engagement and Conclusion (40:30 - 52:16):The role of government in business success is critically examined, advocating for more meaningful engagement with industry experts before implementing policies that affect businesses (40:47 - 45:23).The episode concludes with a reflection on the key to business success, underscoring the importance of strategy, customer focus, and adaptability in today's market (45:23 - 52:16).Conclusion:This episode of "Bean There, Done That" provides a rich analysis of the challenges and opportunities facing independent cafes in Australia. Through a detailed discussion of a comprehensive study, Phil Wood and Alan Bonsall offer valuable insights and strategies for café owners to navigate the complexities of the industry, emphasizing the importance of operational skills, branding, cost management, and government engagement. The episode serves as a testament to the power of community, collaboration, and strategic thinking in achieving business success.Produced by The Podcast Boss#BusinessChallenges #OperationalSkills #BrandStorytelling #CostManagement #GovernmentPolicies #CustomerLoyalty #MarketAdaptation #TechnologyInBusiness #CommunitySupport #StrategicPlanning #IndependentCafes #EfficiencySustainability #BureaucraticNavigation #IndustryCollaboration#BeanThereDoneThatPodcast #CafeIndustryInsights #BusinessGrowthStrategies #HospitalityTrends #AustralianCafes #OperationalExcellence #BrandBuilding #CostEfficiency #PolicyImpact #CustomerEngagement #TechInHospitality #CommunityInBusiness #StrategicSuccess #PodcastForEntrepreneurs #Podcasting #BusinessPodcasts #HospitalityPodcast #IndustryAnalysis #EntrepreneurshipDiscussion

We have a special episode to kick off Season 3 of That Coffee Show. Crossing over with the ‘Bean there, done that' Podcast, Ben Gleeson is joined by industry experts Phillip Di Bella & Raihaan Esat. Phillip Di Bella needs no introduction when it comes to coffee & the Australian coffee scene. Initially known for the establishment of Di Bella Coffee, which became Australia's largest specialty coffee company, Phillip's entrepreneurial spirit has brought success to other businesses such as International Coffee Traders, Abbotsford Road Specialty Coffee in New York, and more recently The Coffee Commune. Raihaan or ‘Rai' as we know him, has an impressive coffee resume himself. Known as one of the good guys of specialty coffee, Rai has an incredible palette & coffee knowledge & is always looking for ways to share with people. He is the Head judge for Golden Bean Australasia, General Manager of International Coffee Traders along with The Coffee Commune & was a part of the team that won the Golden Bean World Series in 2022. This episode is jam packed with unique insights about all things coffee & the industry that surrounds it.

In this episode of Bean There, Done That! Phil chats with brand strategist and marketing expert Allan Bonsall. Also known as a successful author and long-standing panellist on ABC Radio's Hidden Persuaders programme, Allan and Phil discuss the importance of standing out in a crowded market, creating a compelling brand story, and understanding the customer's needs and emotions. Allan emphasises the shift from seller-controlled to customer-controlled markets and the need for businesses to differentiate themselves to attract customers. He also highlights the role of technology as a tool, not a solution, and the significance of customer experience in building trust and loyalty.Summary

Founder of Lease1 Phillip Chapman joins Phil to discuss the current landscape of the lease market and provide valuable insights and advice for business owners. They emphasise the importance of being proactive in lease negotiations and understanding the terms of the lease. Philip also highlights the need for retailers to right-size their stores and manage their occupancy cost ratio. He encourages business owners to seek support and guidance from professionals like Lease1 to ensure they are getting the best value out of their lease agreements.Summary

Former owner of Cowch Dessert Cocktail Bar, Arif Memis joins Phil on the podcast to share his experiences and lessons from running a successful business that had to close in early 2023 due to financial difficulties. The pair discuss the challenges of negotiating leases and supply agreements, as well as the impact of regulatory issues. Arif also highlights the need for business owners to take care of their mental health and to find a work-life balance, with a newfound calling on helping others. Summary

Rob Lamb, principal and director of Hillhouse Lawyers, joins Phil on the podcast to discuss the importance of choosing the right legal structure for a cafe, the significance of shareholder agreements, and the legal requirements and regulations that cafe owners should be aware of. They also touch on intellectual property protection, compliance with health and safety regulations, leasing considerations, and the importance of understanding employment law.Summary

Joshua King, author of The Hospitality Survival Guide, joins Phil to discuss the current landscape of the cafe industry and share tips for surviving and thriving in this challenging business. They emphasise the importance of knowing your numbers, understanding your customers' needs, and delivering exceptional customer experiences. They also discuss the trends in marketing, such as leveraging digital platforms and embracing sustainability. The conversation highlights the need for cafe owners to adapt quickly and be proactive in addressing challenges.Summary

In today's episode, Phil talks with Ivan Brewer, the brain behind Peiso, a platform designed to provide real-time insights into business performance. This episode delves into the essence of understanding business numbers, the anticipated trajectory of the hospitality industry, and how Peiso is carving a niche in aiding businesses navigate through the numbers maze.Episode Highlights

In this episode, Phil sits down with Don Meij, the CEO of Domino's, to discuss the intricacies of running a global fast-food chain. From supply chain management to employee retention, menu development, and customer engagement, Don shares invaluable insights that are relevant not just to the pizza business but to anyone in the hospitality industry.

In this episode, we dive deep into the world of recruitment in the hospitality industry. Our guest, Sam McNamara, founder of Get Ahead, describes his company as the "Tinder for employment" - a swipe app that connects job seekers and companies seamlessly.Key Takeaways:The power in the recruitment process has shifted from employers to employees, making it more challenging for businesses to attract and retain staff.Get Ahead's swipe app allows employers to quickly match with potential candidates and conduct video interviews, saving time and improving the hiring process.Personality and attitude are becoming more important than experience in the hiring process, as businesses can train employees in the necessary skills.Referrals from existing staff can be a valuable source of new talent and can contribute to a positive company culture.Building a strong online presence through social media can help attract both customers and potential employees.The Changing Landscape of RecruitmentThe hospitality industry has undergone significant changes in recent years, particularly in the wake of the COVID-19 pandemic. One of the most notable shifts has been the transfer of power from employers to employees. As Sam points out, the job market has become more competitive, with a smaller pool of candidates available for hospitality positions. This has forced businesses to rethink their recruitment strategies and find new ways to attract and retain talent.The Rise of Fast RecruitmentTraditional recruitment methods, such as posting job ads on platforms like Seek, have become less effective in the current job market. Employers are faced with challenges such as no-shows for interviews, high costs of advertising, and difficulty finding candidates with the right skills and personality fit. This is where Get Ahead comes in. The platform offers a fast and efficient hiring process, allowing employers to create a profile, swipe through potential candidates, and match with them for video interviews. By streamlining the recruitment process, Get Ahead aims to reduce hiring time and improve the quality of hires.The Importance of Personality and Culture FitOne of the key insights from our conversation with Sam is the growing emphasis on personality and culture fit in the recruitment process. Employers are realising that skills can be taught, but personality traits and a positive attitude are essential for success in the hospitality industry. Sam highlights the importance of creating a transparent and engaging profile on Get Ahead, where employers can showcase their brand and culture. By sharing videos and photos, employers can give candidates a glimpse into their business and attract those who align with their values and vision.The Power of Referrals and ReferencesReferrals and references play a crucial role in the recruitment process. Sam encourages employers to incentivise their existing staff to refer potential candidates. This not only helps in finding suitable candidates but also fosters a sense of community and camaraderie within the workplace. On the other hand, traditional reference checks may not always provide an accurate picture of a candidate's abilities and work ethic. Sam suggests doing your own homework and reaching out to people in the industry who may have worked with the candidate in the past.Building an Online Presence and BrandIn today's digital age, having a strong online presence is essential for attracting both customers and potential employees. Sam advises businesses to leverage social media platforms like TikTok, Facebook, and LinkedIn to share their brand story and engage with their target audience. By posting regular content that reflects the culture and values of the business, employers can create a positive image and attract top talent. Sam also emphasises the importance of being authentic and genuine in your online presence, as candidates are looking for businesses that align with their own values and aspirations.Conclusion and Future OutlookThe recruitment landscape in the hospitality industry has undergone significant changes, and businesses need to adapt to stay ahead. Platforms like Get Ahead are revolutionising the hiring process by offering a fast and efficient way to connect with potential candidates. The focus has shifted from solely looking for experience to considering personality and culture fit. Employers are encouraged to build an online presence and share their brand story to attract both customers and employees. By embracing these changes and adopting innovative recruitment strategies, businesses can overcome the challenges of the current job market and build a strong and talented team.As the industry continues to evolve, it is crucial for businesses to stay agile and open to new approaches. By embracing technology and leveraging the power of social media, employers can create a competitive advantage and attract the best talent. The future of recruitment in the hospitality industry lies in finding innovative ways to connect with candidates and build meaningful relationships. With platforms like Get Ahead leading the way, the future looks bright for businesses looking to accelerate their potential and thrive in the ever-changing world of hospitality.About The Guest:Sam McNamara is the founder of Get Ahead, a fast hiring platform that aims to revolutionise the recruitment process. With a background in hospitality and retail, Sam understands the challenges faced by businesses in these industries and has created Get Ahead to help them attract and retain top talent.Tune in now and stay caffeinated, my friends. Until next time, this is Phil Di Bella signing off, reminding you that the Coffee Commune is here to accelerate your potential.Get Ahead: www.getahead.com.au  Quotes:"People are paying a hell of a lot of money for something that's really suitable to their industry, which was our biggest tell sign, to build something that could do that better." - Sam McNamara"People are more than happy to take a pay cut and a lot of them did... for the lifestyle and for the environment and the culture." - Sam McNamara"Treat your good staff well... and they'll treat your business with respect and your customers." - Sam McNamaraProduced By The Podcast Boss#recruitment #hospitalityindustry #businessgrowth #cafeowners #successsecrets"

Today, we speak with Kelly Maniatis, organisational psychologist who has been working with cafe owners for many years. In this episode, we will delve into the importance of developing a resilient mindset in overcoming the challenges faced by cafe owners, such as increased expenses, staff shortages, and long hours. We will also discuss strategies for retaining and attracting staff, staying relevant in a changing consumer mindset, and the role of emotions and ego in the cafe industry. So let's dive in and explore the mindset matters and how to become mentally stronger in the cafe industry.Key Takeaways:Developing a resilient mindset is crucial for cafe owners facing multiple challenges.A growth mindset allows for open thinking and problem-solving, while a closed mindset limits possibilities.Negative thinking can impact the body and lead to physical health issues.Cafe owners should focus on productivity and effectiveness rather than trying to maximise time.Retaining key staff members is more cost-effective than constantly recruiting and training new employees.Building strong relationships with employees and customers is essential for success in the cafe industry.Staying relevant requires understanding the changing mindset of consumers and constantly evolving strategies.Developing a Resilient MindsetKelly Maniatis emphasises the importance of developing a resilient mindset for cafe owners facing multiple crises simultaneously. She defines a resilient mindset as the ability to manage challenges without taking them personally, taking a step back, and approaching them with a positive and solution-oriented mindset. It is about bouncing back from setbacks and being open to learning and growth. Kelly highlights the impact of a closed mindset, which is fear-based and avoidant, on both the mind and body. She shares personal anecdotes about the physical toll that a closed mindset can have on cafe owners and emphasises the need to cultivate a growth mindset to handle challenges effectively.The Difference Between Closed and Growth MindsetKelly explains the difference between a closed mindset and a growth mindset, drawing on the work of Carol Dweck. A closed mindset is characterised by a standstill, status quo mentality, while a growth mindset is open to learning and opportunities. She emphasises the importance of focusing on growth and looking for opportunities rather than fixating on problems. Kelly also highlights the impact of a closed mindset on the body, leading to negative physical symptoms such as heart problems and autoimmune issues. She encourages cafe owners to be aware of their thinking patterns and to dial down negative self-talk while focusing on positive steps forward.Overcoming Mindset TrapsCafe owners often fall into mindset traps, such as playing the victim or getting caught up in their own ego. Kelly advises cafe owners to be aware of these traps and offers tips for overcoming them. She suggests starting the day with positive intentions and being mindful of the thoughts and emotions that arise. By focusing on gratitude and problem-solving, cafe owners can shift their mindset and approach challenges with a more positive outlook. Kelly also emphasises the importance of separating the problem from the person, playing the issue rather than the individual. This shift in perspective can help cafe owners navigate challenges more effectively.The Impact of Emotions and EgoKelly discusses the impact of emotions and ego on the cafe industry. While emotions can be contagious and create emotional engagement with customers and employees, they can also be fear-based and detrimental to the mind and body. She highlights the need to regulate emotions and avoid getting caught up in ego-driven thinking. Kelly encourages cafe owners to focus on emotional engagement with customers and employees, building trust and connection. She also emphasises the importance of self-awareness and labelling emotions to calm the body's stress response.The Challenge of Staff ShortagesStaff shortages have been a significant challenge for cafe owners, and Kelly provides insights into strategies for retention and attraction. She emphasises the importance of retaining existing staff, as the cost of turnover can be two to three times a person's salary. Kelly advises cafe owners to focus on engagement, lifestyle, and career pathways to retain key employees. She also highlights the need to differentiate between regrettable and non-regrettable losses, moving on from non-performing employees while investing in the development and support of valuable team members. Kelly encourages cafe owners to create a positive and engaging work environment to attract and retain staff.Staying Relevant in a Changing Consumer MindsetTo stay relevant in a changing consumer mindset, cafe owners need to be customer-focused and constantly adapt. Kelly suggests asking customers for feedback and insights to understand their needs and preferences. She encourages cafe owners to think like customers and consider what they would want from a cafe experience. By staying connected with customers and being open to feedback, cafe owners can evolve their strategies and offerings to meet changing demands. Kelly also emphasises the importance of community and connection, both within the cafe industry and with customers, to stay relevant and engaged.The Power of Innovation and EvolutionKelly reframes the concept of innovation as staying relevant and evolving to meet customer needs. She advises cafe owners to focus on the purpose of innovation, which is to solve problems and improve the customer experience. By asking questions and seeking feedback, cafe owners can identify areas for improvement and innovation. Kelly encourages cafe owners to think beyond products and consider the overall customer experience, as well as the lifestyle and values of their target audience. She emphasises the importance of staying connected with the world around them and constantly seeking opportunities for growth and improvement.Mindset Exercises and PracticesKelly suggests several mindset exercises and practices for cafe owners to become mentally stronger. She recommends self-assessment tools to understand strengths, development areas, and thinking styles. Kelly also highlights the benefits of meditation, gratitude, and labelling emotions to calm the mind and body. She encourages cafe owners to engage in conversations and build relationships with others in the industry to share experiences and gain insights. Kelly emphasises the importance of taking time away from the cafe to gain perspective and connect with others.In conclusion, developing a resilient mindset is crucial for cafe owners to overcome challenges and thrive in the industry. By cultivating a growth mindset, focusing on emotional engagement, and staying connected with customers and the industry, cafe owners can become mentally stronger and adapt to changing demands. Retaining and attracting staff, staying relevant, and embracing innovation are key strategies for success. By implementing mindset exercises and practices, cafe owners can enhance their self-awareness and build a strong foundation for growth. The cafe industry is ever-evolving, and with the right mindset, cafe owners can navigate challenges and accelerate their potential for success.About The Guest:Kelly Maniatis is an organisational psychologist with extensive experience working with leaders in va...

In our first episode, Phillip Di Bella interviews Dominique Lamb, the Queensland Small Business Commissioner, in this episode of "Bean There, Done That!" They discuss the current landscape for small businesses in Queensland, particularly in the hospitality industry. They touch on the challenges of attracting and retaining employees, rising costs, and standing out in a crowded market. Dominique shares resources available from the Queensland Small Business Commissioner's office, including free financial counsellors, wellness coaches, mentors, grants, and training courses. They also discuss the role of the Commissioner in advocating for small businesses and working to minimise disputes. The episode concludes with a discussion on the importance of community support and the need for small businesses to adapt and thrive in the changing landscape.- Dominique Lamb is the Queensland Small Business Commissioner and has a background in retail and hospitality.- Discusses the current landscape for small businesses in Queensland, particularly in the hospitality industry. She highlights the top three issues facing small businesses: skill shortages, housing, and the cost of living. In addition, she emphasises the importance of mindset and taking action to create change.- The top three issues facing small businesses in Queensland are skill shortages, housing, and the cost of living.- Small businesses are struggling to find and retain employees, and are dealing with rising costs and shrinking margins.- The Queensland Small Business Commissioner provides resources and support for small businesses, including financial counsellors, wellness coaches, mentors, grants, and free TAFE courses.- Mindset is crucial for success in business, and small business owners need to take action and utilise available resources to drive change.Quotes:- "The biggest question I get asked is, where have they gone? Why can't I find them? How do I find them?" - Dominique Lamb- "If you don't get out there and sit in someone's business and talk to them about what they are personally experiencing, there is no way to know." - Dominique Lamb- "The key takeaway is that you've got to be part of that change. There are resources there, you need to reach out and grab it. You've got to do the work." - Dominique Lamb- "You can provide the river, but if the person doesn't jump in the river and swim, well, there's no point of the river. So get out there. There's a whole heap of stuff to help." - Dominique LambThe Landscape of Small Business in Queensland: Insights from the Queensland Small Business CommissionerIn this article, we will explore the key themes discussed in a podcast episode featuring the Queensland Small Business Commissioner, Dominique Lamb. The podcast episode focused on the current landscape for small businesses in Queensland, particularly in the hospitality industry. We will delve into the main themes discussed in the episode, providing an in-depth exploration of each theme using verbatim quotes from the transcript. We will also analyse the implications and potential impact of these themes and conclude with a future outlook for small businesses in Queensland.The People ProblemOne of the main challenges faced by small businesses in Queensland, particularly in the hospitality industry, is the people problem. The episode highlighted the difficulty in finding and retaining skilled workers, as well as the challenges associated with housing and the rising cost of living. Dominique Lamb mentioned that small business owners often struggle to find quality candidates and are faced with the increasing costs of supplies, which affects their profit margins. She also mentioned the need for flexibility in the workplace, as well as the importance of creating a supportive and family-like environment for employees.According to Lamb, the top three issues raised by small business owners in Queensland are skill shortages, housing, and the cost of living. She emphasised the importance of addressing these issues to ensure the success and sustainability of small businesses in the state.Lamb: "The top three issues that small business owners raise with me are skill shortages, housing, and the cost of living." ## Skill ShortagesLamb mentioned that one of the biggest questions she gets asked is, "Where have all the workers gone?" Small business owners are struggling to find skilled workers and are often faced with the same candidates being put through the same courses. This can be a concern for small businesses, as they want to retain their employees and avoid the high costs associated with replacing them. Lamb also mentioned the need for alternative sources of workers, such as backpackers or migrant workers, to alleviate the pressure on small business owners.Lamb: "One of the biggest questions I get asked is, 'Where have all the workers gone?' Small business owners are struggling to find skilled workers, and we're often faced with the same candidates being put through the same courses."## Housing and Cost of LivingAnother major concern for small business owners in Queensland is the issue of housing and the rising cost of living. Lamb mentioned that small business owners often struggle to find affordable housing for their employees, which can affect their ability to attract and retain workers. She also highlighted the broad range of costs that small businesses face, including freight, supply chain, electricity, insurance, crime, labour, superannuation, and payroll tax. These increasing costs can put a strain on small businesses and make it harder for them to manage their cash flow and maintain a healthy business.Lamb: "Small business owners often struggle to find affordable housing for their employees, which can affect their ability to attract and retain workers. We also face a broad range of costs, including freight, supply chain, electricity, insurance, crime, labour, superannuation, and payroll tax."## Standing Out from the CrowdThe flooded market and the high level of competition is another challenge faced by small businesses in Queensland. Lamb mentioned that there has been a significant influx of businesses in the last ten years, particularly in the hospitality industry. This has led to a saturated market and made it difficult for small businesses to stand out. She emphasised the importance of providing quality products and services, as well as exceptional customer service, to set oneself apart from the competition. Lamb also mentioned the need for small businesses to be proactive in finding alternative ways to attract customers and differentiate themselves from others in the industry.Lamb: "There has been a significant influx of businesses in the last ten years, particularly in the hospitality industry. This has led to a saturated market and made it difficult for small businesses to stand out. We need to provide quality products and services, as well as exceptional customer service, to set ourselves apart from the competition."## Implications and Potential ImpactThe challenges discussed in the podcast episode have significant implications for small businesses in Queensland. The skill shortages and rising costs of supplies can affect the profitability and sustainability of small businesses, particularly in the hospitality industry. The inability to find skilled workers and the increasing costs of supplies can lead to shrinking profit margins and cash flow issues. This can make it harder for small businesses to stay afloat and manage their operations effectively.The lack of affordable housing and the rising cost of living can also put a strain on small business owners and their employees. It can be challenging to attract and retain workers when housing is ...

Welcome to "Bean There, Done That!" This podcast series has a straightforward mantra: Success is about both what you know and who you know.Over the next few months, we're set to bring you a stellar lineup of industry veterans who've successfully navigated the hospitality landscape. They're here to share their hard-earned knowledge and connections, helping you supercharge your own journey.This teaser gives you a taste of what's in store: from invaluable tips on staff retention and differentiating your business, to boosting your bottom line and staying on top of industry trends. And that's not all - we're also here to guide you on leveraging available government support. Keep your ears peeled for hidden gems that could revolutionise your business approach!Key Highlights:Harnessing both knowledge and connections for business success.Strategies for attracting and retaining staff.Unique ways to differentiate your business from the competition.Effective methods to maximise your bottom line.Insights on upcoming industry trends.Information on how to capitalise on government support.Join us as we set sail on this exciting journey, carving the path towards business success with the wisdom of those who've been there and done that!Eager for more? Be sure to subscribe to "Bean There, Done That!" to catch every episode as soon as it drops. If you're excited about our upcoming series, share the news with your network, and let's expand this conversation! Don't forget to rate and review us – your feedback helps us serve you better. Enjoy this trailer, and as always, thanks for listening!"Bean There, Done That" is produced by The Podcast Boss: https://www.thepodcastboss.com#BeanThereDoneThat, #CoffeeCommune, #BusinessGrowth, #HospitalityInsights, #Networking, #Expertise