Podcasts about empathise

In this episode of The Huddle Wisdom Podcast, Dr. Davin Tan explores the neuroscience behind teenage meltdowns, their common triggers, and provides evidence-based strategies for parents and caregivers. Learn practical insights into the adolescent brain's development, effective mindfulness techniques, and empathic communication methods to navigate the challenges of raising teenagers. Key Topics Covered: The Neuroscience of the Teenage Brain: Understanding the ongoing development of the prefrontal cortex and its impact on teenage behavior. Common Emotional Triggers: Identifying factors that lead to emotional dysregulation in adolescents, such as academic pressure, social dynamics, and sleep deprivation. Mindfulness as a Neurological Tool: Using mindfulness exercises to strengthen neural connections in the prefrontal cortex and improve self-regulation. The Neuroscience of Empathy: How empathy and active listening facilitate co-regulation and create safe spaces for self-expression. The SAVE Protocol: A structured approach to empathic response: See, Attune, Validate, Empathise. AUDIO COURSE: Empathic Discipline for Anxious KIds - CLICK HERE

Mikaela is joined by the most English-sounding Irishman you've ever heard for an intensive therapy session. We're talking paper cuts in Swift, those tiny annoyances that, sure, don't stop you in your tracks, but wouldn't it be nice if instead of having to cover ourselves in the coding equivalent of a hundred Band-Aids, Apple just… fixed? Please? Empathise, sympathise, and have a nice little scream into the void with us. Plus there's a roundup of conferences (running one? let us know!) and other Swift news, and we reveal Mikaela's One Weird Trick to actually shipping an app. Essential links from the episode: Fruitful: https://getfruitful.app Black Friday deals I: https://github.com/mRs-/Black-Friday-Deals Black Friday deals II: https://mjtsai.com/blog/2024/11/25/black-friday-2024/ Black Friday deals III: https://indieappsales.com Improving the approachability of data-race safety: https://forums.swift.org/t/prospective-vision-improving-the-approachability-of-data-race-safety/76183 James Dempsey's Swift Virtuoso course: https://swift-virtuoso.com/ iOS Conf SG: https://www.iosconf.sg FOSDEM25: https://swiftlang.github.io/event-fosdem/ Mazie Conference: https://maize.dk/ Let's visionOS: https://letsvisionos.swiftgg.team/page/ ARCtic Conference: https://arcticonference.com WebKit for SwiftUI: https://github.com/WebKit/WebKit/pull/36760 TelemetryDeck: https://dashboard.telemetrydeck.com/registration/organization?referralCode=MYYXAFU3ZWQHM2CJ (Mikaela's affiliate link, to get 100k extra signals of the free plan) Write Great Accessibility Labels WWDC 19: https://developer.apple.com/videos/play/wwdc2019/254 WebKit: https://github.com/WebKit/WebKit/pull/36760

Helping children navigate friendships issues is all about observing the do's and don'ts I'll share. When we follow these our children feel better equipped to handle anything.A quick reminder that this is Part 3 in a 3 part series on Friendships. Listen to Part 1Listen to Part 2Here are the highlights:(2:30) Listen(5:42) Ask questions to clarify(7:04) Empathise with the lens they have seen the situation(9:24) How can I help?(10:47) Brainstorm together(14:45) Ask about friendships regularly(16:50) Don't race in to fix(17:50) Don't push friendships(20:25) Don't assume your child is guilt free!(22:40) Don't ignore commentary(23:50) Don't ignore potential bullying

Expect to get the everyday perspective who the Samaritans charity are and how they help people, the role of a listener, they types of calls they receive, why people struggle with mental health, why people feel suicide is the answer, the questions to ask yourself when in crisis, where to find purpose and much more...Every 10 seconds, Samaritans responds to a call for help. Jake Phillips is 1 of almost 20,000 trained listening volunteers responding to calls for help. They're available, day or night, for anyone who's struggling to cope, who needs someone to listen without judgement or pressure. Samaritans is not only for the moment of crisis, we're taking action to prevent the crisis. They give people ways to cope and the skills to be there for others. And they encourage, promote and celebrate those moments of connection between people that can save lives.They offer listening and support to people and communities in times of need. In prisons, schools, hospitals and on the rail network, Samaritans are working with people who are going through a difficult time and training others to do the same.Every life lost to suicide is a tragedy, and Samaritans' vision is that fewer people die by suicide. That's why they work tirelessly to reach more people and make suicide prevention a priority.Whatever you're facing, a Samaritan will face it with you!Extra Stuff:Call 116 123 for freeSamaritans Website - https://www.samaritans.org00:00 Intro01:53 Who Are The Samaritans08:36 Being A Samaritan18:13 Types of Calls25:53 Support Tools32:15 Why Suicide Exists40:52 Social Credit Tangent46:07 Impact of Alcohol56:10 People Need Purpose01:00:45 Domestic Abuse01:05:50 Talking is a Superpower01:10:24 Psychological Safety01:15:43 Speaking to Pedophiles01:21:19 Safeguarding Issues01:24:29 Motivation For Joining01:26:54 Question to Ask Yourself#mentalhealth #mensmentalhealth #equality #samaritans #hope #support Need a chat? Here's some other options

Show note links: Download The Positive Pants Toolkit App for just £9.99 per month https://franexcell.com/positive-pants-toolkit-app Go grab your £20 or $25 discount on your Sensate device: https://www.getsensate.com/fran Freebies: Grab your FREE ‘Stressed To Success' meditation: https://franexcell.com/stressed-to-success Download your guide for How to journal, for the non ‘dear-diary' type! https://franexcell.com/journaling-101 Grab your free Procrastination Buster workbook https://franexcell.com/procrastination-buster Find out YOUR Enneagram type:https://franexcell.com/introduction-to-the-enneagram  Ways to work with me: Join The Positive Pants Toolkit App for just £9.99 per month https://franexcell.com/positive-pants-toolkit-app Enneagram Essentials 90 minute 1:1 & Guide book https://app.moonclerk.com/pay/2b6wubgnysrp For corporate coaching, training and workshops email hello@franexcell.com Products: Grab Your 365 day Gratitude Journal on Amazon:https://bit.ly/365daygratitude  Grab Your Positive Pants Firmly On Notebook:https://bit.ly/positivepantsonbook  Contact: Make sure you're following me on Instagram https://www.instagram.com/imfranexcell/ and tag me into your key takeaways! Email me at hello@franexcell.com with any questions or take aways! For more, head over to: www.franexcell.com/ What To Do When You Don't Know What To Say   What do you do when you just don't know what to say?   Let's be honest, there's a huge amount going on in the world that is beyond hideous and a lot of people have no idea what to say.    The fear around getting it wrong and upsetting someone, or being called out, can be incredibly strong and uncomfortable.   This can happen in all areas of life, when something big happens, when someone gives you bad news, when someone tells you about a big health issue, a breakup, when someone is navigating any kind of loss, so many situations that can leave you speechless or on wobbly footing in terms of how to handle it or what to say.    So I thought it would be helpful to do a little dive into how to handle it.    First things first, and something that should be obvious but often isn't.    It's totally ok for you to literally say ‘I don't know what to say, I'm lost for words.'   You don't have to, and aren't supposed to have the answers all the time.    You're allowed to not!   So give yourself a break and allow yourself a little space to be vulnerable and honest. Most people appreciate and respect that.   Pay attention to what's going on in your body.    It's really common for people to feel anxiety in moments where they don't know what to say.    If you notice that coming up for you this is a great moment for you to do a quick breathing exercise before you choose to respond if you have the option to do so, so if you're replying over text for example.    You can use the 4-7-8-3 technique, in through the nose for 4, hold for 7, out through the mouth for 8 and repeat 3 times.    You can use heart math, around 5 seconds in, 5 seconds out, slower and deeper than you normally would.    If you don't have a minute or two to do this there are plenty of techniques you can use in the moment. Simply take a deep breath and exhale slowly.    Then respond.    Deep belly breaths through your conversation will also be incredibly helpful.    This will help you be in the right part of your brain to be able to provide the best response.    The stress response will put you into a state of fight or flight and take away your rational thinking processes, which is not what you need.    Using your breath to get you back into a parasympathetic state will allow you to access your prefrontal cortex, which you need for rational, conscious thinking. It will also allow you to be more present.   It's important to remember, sometimes no words are actually needed. You can simply give someone a hug!   You can even ask someone what they need or how they would like to be supported.    Sometimes people aren't looking for words of advice or anything to make them feel better, sometimes that's just not possible and we must recognise a need to jump into ‘fix it' mode when sometimes there are impossible situations where nothing can be said in the moment to ease the pain or tension.    So simply saying something like, ‘I'm here for you, whatever you need' or ‘What do you need right now?'    Even just doing things for someone who is struggling to ease the mental load. It can be tricky, or not appropriate, sometimes to ask someone what they need, sometimes they're totally overwhelmed and they don't have the words to say how you can help. Only you can judge the situation.    Sometimes jumping into action without words is what's needed.    Making someone some meals so they don't have to think about it. Tidying or cleaning the house for them. Running errands or picking up the kids.    Rallying round someone with no words is often incredibly powerful and can mean the world to someone in a crisis.    Ask yourself what YOU might want or need in a similar situation. What would you want to hear?   In terms of things that are going on in the world, if you're running a business or have a presence online, please remember that you don't have a responsibility to find words.    You're probably not a political correspondent or sociologist or someone with full understanding of a situation.    It's ok to say that. It's ok to say you don't understand the whole situation and you're educating yourself and sharing a reliable resource if you want to. It's ok to communicate how you feel or literally just say you don't have the words.    You can simply validate someone's feelings. You can say something along the lines of, ‘That must be so hard, I'm so sorry'. ‘I'm so sorry you're having to go through this'. ‘I can't even imagine what this must be like for you. I'm here for anything you need.'   The crux of it is to listen more than you speak. Ask questions and really hear the answer. Empathise and validate and be honest with your own thoughts and feelings.    Even though I literally have a degree in communication I've learned SO much about it in the last 12 months or so and it's life changing.   Not everyone is going to be able to meet you where you're at but if you can live with honesty and integrity and open communication you genuinely will change your life and avoid so many uncomfortable situations.    Focus on connection, try to stay out of your head and drop into your body and really just be there with someone or be there with your own thoughts and feelings and pay attention to what you notice.    There are so many situations where ‘I don't know what to say' is perfectly ok. It's honest.   Let go of creating an ‘outcome' for someone. You don't need to. It's such a natural thing for someone to want to change something for someone. It's worth asking yourself, ‘Am I looking for this outcome for them, or for me?' It can be confronting for sure but the answer often helps shift our approach in the moment.    If it's appropriate you can signpost some resources for them. If you don't feel equipped to talk about something or handle a situation or you feel out of your depth, do some research and find some relevant resources and send it across and say ‘I saw this and thought it might be helpful'. Or if it's something that helped you or someone you love, ‘I wanted to send this in case it was helpful, it really helped me.'   So many people just want to feel seen and heard.    Remember, no one has all the answers. You don't have to either.     Fx  

A first in After the Bar history, we speak to Rahayu Mahzam, Senior Parliamentary Secretary at the Ministry of Law and Ministry of Health, and Member of Parliament for Jurong GRC. Rahayu, a former lawyer and passionate advocate for inclusivity, shares her personal career journey from law to politics, discussing the immediate changes after winning the election and the mindset shift she experienced. She also reflects on her legal career, highlighting the insights gained from practicing civil litigation and family law, as well as her unique experience as Deputy Registrar at the Syariah Court. Rahayu opens up about raising a child with special needs, offering valuable insights into balancing the demands of her high-pressure job and caregiving responsibilities. Throughout the conversation, she emphasises the importance of support networks and shares her ongoing efforts to promote inclusivity for marginalised groups, including persons with disabilities. Don't miss this inspiring conversation with Rahayu Mahzam as she discusses her personal missions for Singapore and the legal community while sharing her vision for a more inclusive society. Rahayu Mahzam LinkedIn - https://www.linkedin.com/in/rahayumahzam/ Instagram - https://www.instagram.com/rahayumahzam/ Facebook - https://www.facebook.com/RahayuMahzamSG/ Rahayu Mahzam's Speeches: https://youtu.be/8c18fsbaDh8 https://youtu.be/l6Jhg5r2h3w Connect with me on LinkedIn at https://www.linkedin.com/in/shulinlee/ More on the podcast - https://www.AfterTheBar.com.sg What to listen for: 00:00 Start of Episode 00:31 Introduction 01:21 Dealing with Being a Public Figure & Public Scrutiny 04:19 Self-consciousness as a Politician 08:31 Journey from a Lawyer to a Politician 13:47 Rahayu's Humble Beginnings & Ability to Empathise with the Regular Citizens 17:54 Caring for a Child with Special Needs 26:17 Creating an Ecosystem of Support for the Special Needs Community 31:46 What Can Be Done to Foster Inclusion in Workplaces 36:16 Compatibility of Legal Careers and Family Life for Women 43:41 Issues in the Legal Sector for Women 46:04 What Would Rahayu Want to Change in the Legal Industry 50:37 Law in AI & Opportunities for Younger Lawyers to Gain New Skills 52:20 Advice for Young & Aspiring Lawyers 55:55 Rapid Fire Questions

In this week's episode of ConsEUmer:

In Episode 66 of The Soft Skills Guy, Damien shares his recent experience with a customer service representative at Melbourne airport who failed to deliver satisfactory service. Damien emphasises the importance of providing outstanding customer service and how it can make a significant difference in business. He introduces the ESEEE Customer Service Method, which stands for Eye Contact, Smile, Enthusiastic Greeting, Empathise and Engage, and Educate. Damien elaborates on the five key elements of the ESEEE method, beginning with Eye Contact, which he believes is essential for creating a connection with the customer. The next key element is Smile, which conveys positivity and warmth to the customer. Enthusiastic Greeting is the third element, and Damien emphasizes the importance of showing a genuine interest in the customer's needs. Empathise and Engage is the fourth element of the ESEEE method, which entails understanding and responding to the customer's needs. Lastly, Educate, the fifth element, is about providing additional information to the customer that could be helpful in the future. Damien compares his experience at the customer service desk with that of a bar attendant who showed exemplary customer service. The bar attendant was attentive, empathetic and friendly, which made a significant impact on Damien's overall experience. In conclusion, the ESEEE method is a simple yet effective way to provide outstanding Customer Service. It entails making eye contact, smiling, greeting enthusiastically, empathising and engaging and educating customers. These soft skills can make a huge difference in business and can help establish long-term customer relationships.

Here are some messages Cost to Company has received over the past months.“I believe working with GenZ is the toughest thing I do at work.  They look at their jobs as a means to the next job. This has dramatically reduced their qualitative output, even if their quantitative output is enough. ““Workplace hierarchy is its absurd with GenZs”. “There is an increasing gap between values of older generation and new generation of knowledge workers”. “There is a huge mismatch in expectations that millennials have in the workplace.”From this vantage point, It sounds like generations are tussling it out on the floors of workplaces, each resentful and angry at the other. We decided to dig deeper.  And we found that the real story hear is not about GenZ's and millenials, but that many managers,  are struggling to manage a generation shaped by a pandemic. Anyone working with the newest, freshest interants to the workforce, is tasked with getting work out of those who were young and most impressionable thought some of the most traumatic moments in our collective history. In this episode of Cost to Company we talk to managers who are coping with these changes. We find out what would make their lives easier, what they're looking for in their colleagues. If at the end of this episode, you can empathise better with your manager, and have learned how to work with them to get what you need, then we will consider this episode a success. 

Dr David Farnen is the co-owner of Cutting Edge Foot and Ankle Clinic in Nashville, Tennessee.  Today, we're going to discuss his career, business ownership, and how being diagnosed with rare, delayed onset, type-1 diabetes at the ripe old age of twenty-three was initially devastating for his career; however, it is now an asset, making him more empathetic to his patients.  We also discuss the following: Why Nashville is a fantastic city with true southern comfort, hospitality, food and music. The multifaceted aspects of podiatry. The stress of being asked if he was a drug addict before his diabetes diagnosis. How depression after the diagnosis forced him to leave the residency program and his thoughts around very few colleagues reaching out to see if he was okay. He felt embarrassed and didn't want to tell anyone other than his family. How it has helped him empathise with his patients. Why they expanded to five (5) locations around the city of Nashville The power and benefits of Social Media and why we should embrace it. If you want to connect with Dave, you'll find him on Instagram @itsdrdavedpm. "Patients want to know more about YOU as a person because they can use Google for their foot problems".   Final Tip - Treat everybody as though they're family, and BE NICE. If you have any questions about this episode, please email me at tf@tysonfranklin.com.  Business Coaching  Are you looking for a Podiatry Business Coach who thinks differently and has a proven track record of helping podiatrists excel in business? If you are, please email me and let's chat to see if we're a good fit. By the way, I only work with podiatrists. YouTube Are you SUBSCRIBED to my YouTube Channel, Tyson E Franklin - Podiatry Business Coach? YouTube is where I upload all the uncut videos from my podcasts, quick business tips and life hacks.  Podiatry Business Owners Club Please visit my group, the Podiatry Business Owners Club, on Facebook if you want to connect with like-minded podiatrists who enjoy business.  SAVE THE DATE - Friday, 21st and Saturday, 22nd of July, 2023. Jonathan Small will run a 2-Day, Work Smarter, Not Harder LIVE workshop in Brisbane, Queensland. There are ONLY 30 seats available and booking details will be available soon. If you'd like to be added to our 'Priority Booking List', please email me, and I will ensure you're given 24 hours notice before bookings are open to everyone else. 

Rachel Grant-Waters is an openly neurodivergent Teaching Assistant who has worked in SEN education for over 5 years. Diagnosed with Dyslexia, Dyspraxia and Dyscalculia as a child, she was diagnosed with ADHD in her 30s. Rachel actively uses her first hand experience as a neurodivergent learner to support the students she works with while advocating for awareness, understanding and better support of neurodevelopmental disorders in mainstream education and the workplace. About Utopia This interview is part of the Utopia campaign, a collaboration between ADHD Girls and Qbtech. By shedding light on the unique lived experiences of neurodivergent individuals, Utopia aims to create a broader, more universal understanding of what it's like to experience life with ADHD. For those living with ADHD, their families, and clinicians alike, this interview offers a wealth of real, relatable stories. For more information about the Utopia campaign, please visit https://adhdgirls.co.uk/utopia/

If you were to call me this morning, I would probably lead you into the path of this conversation about empathy. I've been pondering empathy as a behaviour through a lens of language and wandering in ways of fleshing out the blurred parts and pieces of how we do this empathy thang. This ponder is still a little undercooked and in progress, but I share it with you trusting you will know where to take it and leave it.  There's something in this one, me thinks. Listen loosely and notice what you notice. As you are, Kx

This episode is exclusively for graduates from Shirzad Chamine‘s Positive Intelligence Program (PQ). If you want to know more about the PQ program, please visit www.positiveintelligence.com or www.simplyb.co.nz In this PQ Waka Practice, we use the power of empathy for others for ourselves!

Welcome to the Woman in Tech Series from the Global Tech Leaders Podcast. Today we are speaking to Shilpi Puri who is the Director of Media at Recruit CRM. She has had a very interesting career with 17 years of experience across digital marketing functions like content marketing, social, search, and paid media. She has expertise in brand positioning, brand management, communication, marketing strategies, content strategy, customer acquisition, and campaign execution. She is very hands-on experience in project management, client coordination and interaction. We kick off by asking Shilpi to share her career journey and what has led her to where she is today. Born in New Delhi. Bachelors Degree. A postgraduate in journalism. Writing is her forte. Setting up B2B function. An exciting startup. From 3 to 17 people. Everyone works a remote. Culture of transparency. Less dependency on each to learn new things. We ask Shilpi what unicorn means and what is it like to work at a company that is unicorn focused. Bootstrapped. Getting to a $500M revenue figure in the next New York Stock Exchange. A lot of learning through experiments and a lot of new things. Then we ask Shilpi how they manage culture with a remote team all over the world. Set of values that we all closely follow. Formal meetings and informal meetings My story sessions. Twice a year outbounds, 4 days together in a hotel with team building. Next, we ask Shilpi to share what have they learnt about Zoom fatigue and how is it managed. Which meetings are essential. Showing up only when needed. Then ask Shilpi to teach us more about brand building and what she has learnt. The story is important. Empathise with your customer. Education content. Demand generation. Position me in their minds. Educating and performing your customers. Next, we ask Shilpi what is the role of emotion led in B2B marketing in recruitment tech. Buyer journey. Paid customers. Nurture people. An ecosystem of campaigns. Moving from one campaign to another. We ask Shilpi what her thoughts are on KPIs aligned with revenue goals. They should be aligned. Marketing is a cost function. There has to be a sync-up between these two departments. In terms of outbound versus inbound, we ask Shilpi how is that working for Recruit CRM. Inbound only. Then we ask Shilpi how we break boundaries that can open doors for women in marketing tech. Men travel more. More companies putting confidence in women. A leader is as good as their team. Train and mentor younger people. Lastly, we ask Shilpi what tools she uses to stay organised and on top of it all. HubSpot Documents and technology. --- Send in a voice message: https://anchor.fm/gloabl-tech-leaders/message

My friends! Do you want your kids to know how to win friends and influence people? Here. Get some pearls of wisdom. You are welcome. Here are some of my favourite tips to help you teach your children to empathise well! It's not just for kids of course - adults will benefit too. Enjoy. Davin ps...check out www.huddlewisdom.com/jedimind (to learn more!)

We talk about how we can give others the benefit of the doubt while we attempt to understand their perspectives; so we are more reflective rather than reactive. It's not easy, especially if you sense there is a deliberateness behind your interlocutor's invalidation. BUt hold the line. Do your best to empathise; it is worth it. Remember empathy does not mean you agree; it is simply a way to help you understand your interlocutor. This can be quite disarming and it takes the wind out of the sails of a conflict; which makes for a more productive sort of interaction. ....

Sometimes we get it wrong because we're in a rush to solve a problem for our loved ones. The problem is that sometimes we don't wait long enough to understand what it is they are trying to convey and we then put our connection at risk, and that means we don't get to help them solve their problem. So, let me talk you through how to empathise properly so that you can then help your loved one solve a problem!

Simon's live edition of "American Week" for Eddie Mair's programme on the UK's LBC.  Listen live every Friday at 4:45pm, or find it here on-demand later.

Hello everybody and Welcome, Welcome, Welcome to the Health and Sport Show!! Today we’re going to talk about 10 ways in which we can deepen that connection and make those relationships even stronger. 1) Take responsibility and give credit – humility goes a long way. Take the hit when its not going well, and be quick to give credit to others when it is going well – it is not all about you. 2) Small things are big things – these are often the things that show we care about others. Body language – eye contact, looking at phone, eye rolling etc. 3) Seek to understand – Empathy – Seek to understand, don’t just feel bad for the person. 4) Resist the urge to judge and criticise – who thinks pointing out flaws helps to form bonds with others? We are getting just a snapshot of them at that moment – could be their worse moment ever, and you choose to judge them on that. Empathise. 5) Make them feel important – people crave the feeling of belonging and importance. Making somebody feel important of part of a group will strengthen that bond between you and them. We’re not saying you have to be a cheerleader blowing smoke up peoples arse. Take complete focus on that person for that moment. 6) Never break promises, gossip or ‘one-up’ – think of an emotional bank account. If you put more into it than you take away the relationship gets stronger. These things are fast ways to empty that emotional bank account. You are letting that person you are talking to that you cannot be trusted – they will wonder what happens when they leave the room. 7) Ask interesting questions – No closed ended questions – yes/no answers. Start a question with ‘What, How’ – Starting with ‘Why’ can sometimes seem confrontational and put up barriers between you and the other person. The first question we often ask is ‘What do you do?’.... perhaps ask ‘What do you enjoy doing?’ – this gives greater chance to find shared interests. 8) Listen completely and sincerely – listen to what people say without thinking about your response – formulate your response after they have finished. Do you listen? Or are you just waiting for your chance to speak? If so, there is no conversation, you are just taking turns to talk. Once they finish, take time and then give your response. Internalise once they have finished talking. Perhaps rather than give an opinion ask further questions in relation to what they have just told you. Shows you were listening. 9) Compliment without hesitation – buy a present, wrap it – and then give it to them. Be genuine. Be respectful. If they cannot handle your well intentioned respectful compliment then that is their issue not yours. 10) Lead with tough love and kind truths – Be authentic – have good intention behind it – not just to dig them out. Giving the hard but needed truth helps to build trust. Sometimes being kind is telling the truth, where they stand in a situation etc. False praise is not kind. https://youtube.com/channel/UCQXAka99a6MdZexeEJaMZbA https://m.facebook.com/elevatehealthuk https://www.elevatehealthuk.com/ https://instagram.com/elevate_healthuk?utm_medium=copy_link ABOUT THE HOST TOM BUTTERFIELD I have always been interested in sports, unfortunately injuries and poor training...

There's a misconception that people with ASD can't empathise. That's not true, and I'll tell you why. What is empathy anyway? In this episode, I explore some of the ways we can help each other improve our social reading skills; irrespective of whether you have ASD or not. Get the FREE Toolkit for Emotional Storms/Meltdowns/Tantrums here: Emotional Storm Toolkit FREE Bust Unhelpful Thought Patterns now with this cheatsheet: Bust Unhelpful Thoughts

An innovation exercise generally means an ultra-positive event. It's kind of like an all you can eat sugary, sweet experience. And as we all know, anything unbalanced is not stable. Today, I want to talk to you about criticism and the key role it plays in innovation. One common misconception is that innovation means only positive thoughts. Anything critical is perceived as unfavourable, something which weighs the group energy down. We differentiate between a negative input and a critical input. Criticism means that you are judging the merits and determining the faults of an approach. We also take a look at the design thinking framework and which phases call for critical thinking. 

If you care for someone with a diagnosed serious mental illness (SMI) , you know that it isn't easy to help them begin, or continue, treatment.You hear “I'm not sick! I don't need help!”That phrase inspired our guest to find a way, write a book, and create a movement.Dr. Xavier Amador is a world-renowned clinical psychologist & forensic expert, and a Family caregiver of relatives with schizophrenia and bipolar. He founded NAMI's Scientific Council, helped to launch Family-to-Family, Peer-to-Peer  & In Our Own Voices, and wrote the book I AM NOT SICK I Don't Need Help! We talk about:Dr. Amador's family story: his brother Henry, and his son, with SchizophreniaWhat do we do when our loved one says I am not sick, I don't need help?Listening: without judgment, and with respect.Anosognosia, and how to approach someone who has itThe Henry Amador Center on Anosognosia  The power of your relationshipChanges - and changes needed - in the mental health systemTakeaways from the input from families and also people with mental illness?Diffusing Anger3 A's: Apologize, Acknowledge, Agree (to disagree)Crisis Communication v. long-term communicationThe LEAP method (listen, Empathise, Agree, Partner) and how families - and law enforcement - can be trainedRole-play: Addressing Covid Vaccine reluctance with relative with SMI LAI (long-acting injectables) vs. pills every dayQuotes:“You're not going to make a delusion worse by listening to it and letting your loved one know that you've heard him and that you understand his anger, you understand his fear.” - Dr. AmadorMy brother never believed he was mentally ill...but he stayed in treatment for the rest of his life” - Dr. AmadorLinks:Henry Amador Center on Anosognosia: https://hacenter.org/homeBook: I Am Not Sick! I Don't Need Help: 20th Anniversary Edition: https://www.amazon.com/gp/product/0985206705/ref=dbs_a_def_rwt_hsch_vapi_taft_p1_i0  Who Are the 3 Moms?Randye Kaye -Broadcaster, Actress, Voice Talent, Speaker, and Author (“Ben Behind his Voices”)Miriam Feldman – Artist, Mom, Author “He Came in With It”Mindy Greiling – member of the Minnesota House of Representatives for twenty years. Activist, Legislator, Author (“Fix What You Can“)

The Kairos Centre Recovery Programme is about the couple recovery, not only the person with the addiction behaviours - where you are in a partnered relationship.Sit in the seat or walk in the shoes of the partner affected and see life from their vantage point - if you dear - if you can!Difficult to stay with it since to do so means subduing  and turning off inclinations toward narcissism. Take a glimpse through their lens before narcissism kids back in. Empathise with their pain. Even that empathy will take you only so far in your quest for sobriety. "White knuckling it" will last only so long. It runs out of puff? "Round and round the mulberry bush you go" again after a short while.Remember that the umbrella of Shame covers both of you and so will also take the partner into hiding as well as you.The Kairos Centre work with multiple numbers of partners (particularly female partners) adversely affected and traumatised by the addiction behaviours of the other. Let us support you.Presented by The Kairos Centre:  bit.ly/pornaddictionhelpProbably the world's first comprehensive Online webinar Sex, Porn, Love Addiction Recovery Programme, where you discover the real, authentic you; get to like you and positioned to become the best that you can be and on the journey, Recover and gain Sobriety from Sex, Porn, Love Addiction.Bringing colour back to life - without shame.Connect with me on Youtube: Gary McFarlanehttps://www.kairos-centre.com/changement-on-demand/https://mailchi.mp/bb2a7b851246/kairos-centreFacebook: @KairoscounselingTwitter: @GaryMcFarlaneLinkedin: The Kairos Centre - Addiction TherapyWebsite: kairos-centre.combit.ly/pornaddictionhelphttps://www.buzzsprout.com/1117412

What is human-centred design and what role does it play in branding? How can brands and businesses use design thinking to go beyond the traditional business models and focus on customer empathy and real-world experiments?In this episode, Juliana and I talk about the power of using design thinking in branding, specifically addressing each of the five stages of Design Thinking, which are Empathise, Define (the problem), Ideate, Prototype, and Test. We also talk about how Juliana implemented all five of these steps working with a limousine company during her time as an MA student studying Brand Management at Macromedia University in Berlin. Follow me on Instagram: https://www.instagram.com/yvonneivanescu/Visit my website: https://yvonneivanescu.com

On this week's episode, Lauren and Erica chat with friend of the pod Samantha Malach about her experience serving as a board member for a number of organizations both in the USA and Canada. She served on the Calgary Allied Arts Foundation (CAAF) board for six years including an 18 month term as the board President, four years as Board Director for Dress For Success Calgary, and is a current board member for Dress For Success Denver. The hacks we cover in today's episode are:1 - Use your network as a tool to find the right board position for you2 - Volunteer with organizations before seeking a board position3 - Understand the time and financial commitment of the organization's board members4 - Do your research - make sure the organization fits in your venn diagram.Resources:Sparkthechangecolorado.orgBoardsource.orgLinkedIn JobsPhilanthropyu.orgDon't miss the end of the episode where Samamtha offered an ultimate life hack that came with instructions! Her ultimate life hack is LISTENING! Her four phases of listening are 1. Listen with your ears 2. Empathise 3. Validate 4. Challenge, if appropriate. Make sure to rate and review the episode and connect with us online. Connect with Samantha LinkedIn Samantha RayFacebook @samanthamalachInstagram: @ladysamantharayFollow Lauren:Instagram @laurengerminarioBusiness @integrativedivorceFollow EricaInstagram @ericaalisonwellnessFacebook group: https://www.facebook.com/groups/burnoutandbrainfogrecovery Follow the podcast Instagram @theresahackforthatWebsite: www.theresahackforthatpodcast.com

Our twenty-seventh Guest - Mrs Aneesa Moidoo a Psychotherapist / Counselling Psychologist in Bahrain. In this episode she shared the category of caregivers and how we may help them to bounce back. She has volunteered in John Hopkins for 2 years and in India. She is a certified Cognitive Behavior practitioner and adopts the knowledge and skills of psychoanalysis psychodynamic for deeper understanding of the cause and roots.

Our twenty-fourth Guest - Mrs Balaka Basu from Mumbai. In this episode she shared important information about IC (Interstitial Cystitis) and the pain the patient goes through it. She is the founder of Interstitial Cystitis India, a support group for patients suffering from the debilitating disease Interstitial Cystitis- founded the group in 2016. She is also part of the Global Interstitial Cystitis network. She is also member of the rare disease organization in India. Balaka did her M.Phil in women's studies and is the author of a collection of short stories called Golden Rainbow. Following is the link of the support group on facebook: https://www.facebook.com/groups/ICIndiaorg/?ref=share&exp=e8c2

Theme: Women In Medicine. Participants: Dr Danielle Unwin, Amanda De Silva (ED advanced trainee) Jessica Stabler (neurology advanced trainee), Istabraq Raashed (ED advanced trainee), Harry Hong (ED SRMO), Shreyas Iyer, Caroline Tyers and Samoda Wilegoda Mudalige.Discussion 1:Stehli, J., Martin, C., Brennan, A., Dinh, D., Lefkovits, J., & Zaman, S. (2019). Sex Differences Persist in Time to Presentation, Revascularization, and Mortality in Myocardial Infarction Treated With Percutaneous Coronary Intervention. Journal Of The American Heart Association, 8(10). https://doi.org/10.1161/jaha.119.012161. Presenter - Amanda De Silva.Starting - 02:30. Take-Home Points: Women with STEMI had longer times to presentation and door to balloon times, compared with their male counterparts, with a higher rate of mortality.  Such data has been produced before, however, the underlying reason for these discrepancies is unclear. Possible reasons behind delayed presentation to the emergency department include atypical symptoms, competing priorities (with homelife, children, or careers), and sick behaviours.  This is a reminder to broaden our differentials for women with chest pain - could this be a STEMI? Remember time is myocardium: the outcomes are significantly different between men and women in the context of this delay to PCI.  This is an issue that we need to make the public and our patients more aware of.   Discussion 2:Hoffman, R., Mullan, J., Nguyen, M., & Bonney, A. (2020). Motherhood and medicine: a systematic review of the experiences of mothers who are doctors. Medical Journal Of Australia, 213(7), 329-334. https://doi.org/10.5694/mja2.50747.Presenter -Jessica Stabler.Starting - 24:55.  Three main themes raised in this review:1. Motherhood: the impact of being a doctor on raising children. Women found decisions around balancing children and career progression difficult. Women defer having children for career reasons. Decisions about career progression are likely to influence family size (most women reported having smaller families as a consequence of prioritizing career advancement or starting families later in life). 2. Medicine: the impact of being a mother on a medical career. Motivation to return to work was not lessened by motherhood. There are significant systemic barriers that women face on returning to work. 3. Combining motherhood and medicine: strategies and policies to aid women in medicine. Maternity leave policies. Access to lactation rooms and childcare, as well as flexible working options. Take-Home Points: It is important to acknowledge that medicine has a significant impact on the experience of motherhood (both in terms of the number and timing of children you have) and can contribute to the family strain.  Equally, medical careers offer financial freedom and great job satisfaction for women. Mothers are not less motivated to make career advancements, but there are very real systemic factors and prejudice that can make this challenging. There is a mental load that is associated strongly with motherhood; women do bear the greater parenting and domestic load.   Discussion 3:Ju, M., & van Schaik, S. (2019). Effect of Professional Background and Gender on Residents' Perceptions of Leadership. Academic Medicine, 94, S42-S47. https://doi.org/10.1097/acm.0000000000002925. Presenter - Istabraq Raashed.Starting - 01:12:05.Take-Home Points: This study asked residents (in the US) to rate male and female leaders in an identically scripted video of a resuscitation, on overall performance, leadership, communication, problem-solving, situational awareness, and resource utilization skills. Women were given statistically significant lower scores in both leadership skills and communication domains. This study raises the concept of a ‘backlash effect': where women who do not display characteristics typical of a female stereotype are at increased risk of prejudice or discrimination. It is important for everyone to check their bias in the workplace. Reflect on your interactions (good and bad) and be careful with what you take personally. Empathise with your colleagues and consider what other things may be going on in their lives  Interlude Segment:Presenter - Dr Danielle Unwin Starting - 01:05:40. Other References:Mnatzaganian, G., Hiller, J., Braitberg, G., Kingsley, M., Putland, M., & Bish, M. et al. (2019). Sex disparities in the assessment and outcomes of chest pain presentations in emergency departments. Heart, 106(2), 111-118. https://doi.org/10.1136/heartjnl-2019-315667.Credits:The discussions were mediated by ED consultant Dr Danielle Unwin.This episode was produced by the ­­­­Emergency Medicine Training Network 5 with the assistance of Dr Kavita Varshney, Deepa Dasgupta, Cynthia De Macedo Franco, and Paul Scott.Music/Sound Effects Coastline by Roa Music | https://soundcloud.com/roa_music1031, Music promoted by https://www.free-stock-music.comCreative Commons Attribution 3.0 Unported License, https://creativecommons.org/licenses/by/3.0/deed.en_US. Fluorescent Color by Punch Deck | https://soundcloud.com/punch-deck, Music promoted by https://www.free-stock-music.com, Creative Commons Attribution 3.0 Unported License, https://creativecommons.org/licenses/by/3.0/deed.en_US.  Fashion Future Bass | FASHION by Alex-Productions | https://www.youtube.com/channel/UCx0_M61F81Nfb-BRXE-SeVA, Music promoted by https://www.free-stock-music.com, Creative Commons Attribution 3.0 Unported License, https://creativecommons.org/licenses/by/3.0/deed.en_US. Medical Examination by MaxKoMusic | https://maxkomusic.com/, Music promoted by https://www.free-stock-music.com, Creative Commons Attribution-ShareAlike 3.0 Unported, https://creativecommons.org/licenses/by-sa/3.0/deed.en_US.  Moonlight by Roa Music | https://soundcloud.com/roa_music1031, Music promoted by https://www.free-stock-music.com,Creative Commons Attribution 3.0 Unported License, https://creativecommons.org/licenses/by/3.0/deed.en_US.  Nightswim by Scandinavianz | https://soundcloud.com/scandinavianz, Music promoted by https://www.free-stock-music.com, Creative Commons Attribution 3.0 Unported License, https://creativecommons.org/licenses/by/3.0/deed.en_US. Sound effects from https://www.free-stock-music.com. Sunset Beach by Scandinavianz | https://soundcloud.com/scandinavianz, Music promoted by https://www.free-stock-music.com, Creative Commons Attribution 3.0 Unported License, https://creativecommons.org/licenses/by/3.0/deed.en_US.  Sweet by LiQWYD | https://www.liqwydmusic.com, Music promoted by https://www.free-stock-music.com, Creative Commons Attribution 3.0 Unported License, https://creativecommons.org/licenses/by/3.0/deed.en_US.  ~Thank you for listening!Please send us an email to let us know what you thought.You can contact us at westmeadedjournalclub@gmail.com.See you next time,Caroline, Kit, Pramod, Samoda, and Shreyas.

To register for classes, to donate, to sponsor or to become a Patron please leave a comment, I will respond. The Parent Site : Learn Sanskrit Chants from a Guru Interactive Practice On Your Own : samskṛtābhyāsam Travel, Resources, History & Legends : Ancient Indians – Satya Samhita Telegram Broadcast and Group Chat : https://t.me/SanskritChants Listen to the FM Channel on Anchor : anchor.fm/satyasaradakandula JOIN ON FACEBOOK CONNECT ON LINKEDIN --- Send in a voice message: https://anchor.fm/satyasaradakandula/message

If you are ‘explaining your services’ either in your sales presentation or any material you put out online, and it’s not working? Here’s why that may be and here's what to do instead. You see the secret is that the human subconscious already associates you with having the answers IF you show you can; - understand their issues or - empathise deeply with their position or - describe their thoughts like you are inside their mind (because you have been there at one point, with regards to the audience you are speaking to.) When you communicate this way, they automatically (& subconsciously) know that you hold information that will have, a large part of the solution for them. In fact this is a major key factor to get results with your marketing regardless of your service. Rather than showing people your resume of why you can help them. If you’re telling empathic stories, or including describing the problems or the emotional goals that your clients have it works like magic. Here's my list of what to do instead of just 'randomly posting without getting traction' - Use emotion when describing things in your material. Make it human. - Use stories that are relatable. - Be truthful and descriptive it goes much further than you’d think. - Empathise because you’ve been there. (Only if it’s the truth). - Relax a bit more when sharing. The more you can ‘simply be you’ the better it all works. Marketing, sales and all facets of your business. For more resources like this see www.katemartinmentor.com Or click the link see if there’s a time available to speak to Kate about your coaching business, here; www.katemartinmentor.com/apply

This is a technique to use the power of our breath to first acknowledge and then to let go of unwanted thoughts. At the same time we unite the mind and the body, decrease the primitive survival part of our brain (fight, freeze, flight) and activate the positive intelligence thinking part of our brain (rest&digest). From here, we can: Empathise, Explore, Innovate, Activate and Navigate through life.

Do you want to confidently run workshops as an instructional designer? Do you want to get the information that you need from your stakeholders and make your life easier? In this episode Kim, Hannah and Victoria speak about how to: - Build the confidence to run workshops with your stakeholders. - Run workshops to help you get the information that you need to storyboard as an instructional designer. - Empathise with your clients and stakeholders. - Ask useful questions as a workshop facilitator. - Make effective evidence-based decisions. Our intent with Belvista Studios' Insights is to support others in the industry to take their instructional design and eLearning skills to the next level by sharing raw insights into what we are learning as a team at Belvista Studios.

Dit is een speciale serie over Design Thinking. Een belangrijke innovatieve methode die we gebruiken bij Novum. Deze methode gebruiken we om van een probleem of uitdaging naar een ontwerp van een oplossing te komen. Hierbij betrekken we de gebruiker en werken we human centred en inclusive. In deze aflevering alles over stap 2 van Design Thinking Empathise. Heb je vragen voor ons, mail naar podcast@novum.nu en je hoort snel van ons :-) Meer informatie over Design Thinking volgens IDEO: https://designthinking.ideo.com/

Let's not decide what people are, based on what they say or do. Music: https://www.purple-planet.com #morningmotivation #motivationalmessages #dailyinspiration #dailyquotes #inspirationalwords #liveyourbestlife #lifelessons #lifecoaching #happinessquotes #happiness #sunshine #healing #transformation

Andy and Immy answer a listener's questions about sex, dating, and whether or not you should have sex with a girl who has a boyfriend.TOPICS COVERED:Lots of these questions you'll figure out yourself by talking to more girls and getting more experience."Last Minute Resistance" often just means you weren't clear enough and upfront enough that you wanted to have sex.If a girl is hesitant to have sex, just chill and back off a bit. Often she'll warm up once she sees you're not pushy.Empathise with her - ask her what her concerns are and work through them.Remember, if she's half-naked in your bed, she wants to have sex with you. She's just nervous/hesitant/worried/etc. It's your job to help her have sex with you. You're both working towards sex together.Making girls want you mostly comes from making yourself more attractive. Hit the gym, lose some fat, dress better, get a new haircut, wear a nice watch/necklace/rings/etc.Foreplay helps too - use my foreplay guide in the shownotes."Same day lays" - Tinder, or bars, or parties are the easiest.Otherwise, try hitting on a girl in the morning. Grab a coffee with her, then hangout all day - spend the day together. Have a drink in the evening then invite her back to yours.Or go out on a Friday and Sat night and hit on girls on the street - find one who's willing to grab a drink with you and then afterwards, invite her back to yours.SHOWNOTES:Run Towards Fear (it's episode 6, not 3!!!!!!!!!):https://theinnerwinnershow.com/6/The Solution to All Your Problems: Go Talk to More Girls:https://killyourinnerloser.com/go-talk-to-more-girls/My Foreplay Guide:https://killyourinnerloser.com/tinder-guide-4/#32-the-foreplayMy Tinder Guide:https://killyourinnerloser.com/tinder-guideWhy Losing Fat Matters Above All Else:https://killyourinnerloser.com/why-losing-fat-matters-above-all-else/Want a question answered on the show? Send it to me here:https://theinnerwinnershow.com/contact/

Host Daniel Bauer provides weekday motivation for the modern educator. Listeners can expect tools and tricks from a variety of sources: inspirational books, stories from the mastermind, and weekly challenges. Learn more and listen to the category defining leadership conversation for school leaders, Better Leaders Better Schools at https://betterleadersbetterschools.com   Copyright © 2020 Better Leaders Better Schools

In this episode we touch on apologies from church of England, Lloyds of London and other large corporations and whether empathy is genuine or even possible? We also touch on the very questionable decision by a business mannclaiming he wanted to trademark the phrases 'black lives matter' and 'I can't breathe' and claim royalties as a way to raise money for the 'cause'. We also touch on whether a gender war is overshadowing BLM and we round up by commenting on statues and compensation for the Windrush victims.

Right now every couple relationship is being stress-tested. Being forced into close proximity with your other half 24/7 and with other possible anxieties  around work and finances and child care and education and concerns about your own and others' health may mean that cracks are developing. If your relationship was already under strain before the arrival of this coronavirus it may have reached breaking point now. If you're listening to this particular episode presumably you have an interest in helping children deal with the breakdown of a relationship, whether that is something that has already happened or is imminent. My guest today can help with that. She is Elizabeth Fletcher, a director of Family Law in Partnership and she has a lot of experience working with individuals whose relationship with their partner has broken down and all the emotional upheaval that brings with it for the adult and the children of the relationship. She is very familiar with the problems that come with the end of a relationship where children are involved and guides people through this difficult time with empathy and integrity. She is also a mum to two young children herself. Listen to this episode with Liz if you your relationship has reached the end of its road or you are already separated or divorced from your partner and you want to learn: How to manage the stress of relationship breakdown when it is compounded by the restrictions of lockdown and possibly being still under the same roof as your estranged partner How to manage communication with your partner. Top tip: verbal communication is often more nuanced than the written word What to do if there is physical or other abuse in a relationship, especially if you are living with an abusive partner (for information about reporting abuse click here) What help to get if you are subject to coercive control by a partner What remedies are available under the legal system and through other support agencies to help with these situations About 7 ways to support your children through the trauma of family break up: (see here for details of the Parenting after Parting 3 part workshop developed by TPP in partnership with FLiP –the next series commences on 2nd July) Understand and get support for your own emotional needs Understand your children's needs and reactions at different stages of development Empathise and provide a safe space for children to express their emotions Reassure the children that the end of the relationship was nothing to do with them and that neither parent will ever stop loving them Support the children to have a positive relationship with both parents Provide the children with many messages that they are valued Provide safety and support at home About the basic rules for contact during lockdown, and otherwise, and what happens if these rules are infringed How mediation can help (even during lockdown) when parents are having trouble communicating and finding solutions to parenting arrangements What to do when communication is really problematic and how to make use of technologies like Our Family Wizard https://www.ourfamilywizard.co.uk How to manage differing points of view about how to deal with the lifting of restrictions What the rules are on moving with a child or taking a child out of jurisdiction and what recourse parents have if they disagree with their partner's position on travel And as usual we finish with our SUMs. Liz shares with us a Surprising Uplifting Moment, one good thing coming out of this crisis, concerning her daughter's involvement in an online disco party. Links: Website: www.flip.co.uk  Linked In: https://www.linkedin.com/company/family-law-in-partnership/ see their post about kindness in divorce Facebook: https://www.facebook.com/familylawinpartnership Twitter: https://twitter.com/FLiPLtd Podcast: https://www.flip.co.uk/news-resources/our-podcasts-and-videos/ Free helpline on children and parenting law and domestic abuse https://www.flip.co.uk/free-children-and-parenting-law-domestic-abuse-advice-line/ Individual counselling support for those going through separation https://www.flip.co.uk/counselling/

Welcome back to another episode of the Grief Gang podcast.Right now, we are welcoming more members to the Grief community than ever. There are loved friends and family, passing everyday. There is also a mass fear, anxiety and pain for the loved ones of these people who have passed, that they will just become another number, another statistic in the ever rising death toll. But they are not. They are people and their death deserves to be acknowledged individually. In this episode I share an Instagram post from @selfspace, a contemporary mental health service, who really put this whole episode into more articulate words! (Unlike myself). I also read a couple of entries from two people who wrote into me, about the loss of a loved one during this time and the difficult measures that have been put into place for them.If anything I'd like you, the listener, to take from this episode is that, All of our journeys are different. We already know this. But what "New Grievers" are experiencing right now, is hands down something not a lot of us can even slightly relate to. You may not know the words to comfort them, something like they're upset they can't hold a funeral, but you were actually able to! There will be a lot of things that will most likely stump us! But what we all share, is LOSS. Our stories may be different, in so many ways, but we can all share that unanimous feeling of loss. Empathise with them, love them, support them, ask about their loved one. Let them know that even if they think the world has forgotten, you haven't.If you're listening to this episode because you have lost a loved one in this current time, and you're fearful they will just fade into a number. Keep saying their name, keep telling everyone you can get your hands on (figuratively) about them!!! With you doing that, their spirit will never die. And they will never be a number.Big love,Amber xInstagram-@ThegriefgangTwitter-@ThegriefgangFacebook-The Grief GangIf you enjoy this podcast, please leave a rating and review! It really means a lot. Thank you.Support this show http://supporter.acast.com/the-grief-gang. See acast.com/privacy for privacy and opt-out information.

Surviving the Pandemic Singapore is now virtually under lockdown. It seems realtors can no longer meet clients and all their appointments have been cancelled. So what are realtors to do? How can realtors work and make money during a month-long shutdown? By definitely not panicking. Let me tell you something. It will get worse before it gets better. You can go back online if you're not already online. Prepare yourself to hit the ground running when things improve. Shift focus away from Sales to 'Top of Mind Consciousness'. This means you're on your prospects' radar in a good way, just not actively selling to them. Show that you care. Show your concern for everyone. It's a time when everyone is scared and very worried. Everyone is suffering. Give them hope, be gentler, be kinder. Send them messages of comfort. Share your optimism. Have the right kind of mindset. Transition from a Hunter to a Farmer. Now is not the time for hard selling. It's time for gentle nurturing. Because in times of economic booms it makes sense to be a Hunter and think about closing, closing and closing. But in times of panic and pandemics, it does not make sense to be a hard selling salesman. Everyone will quickly get turned off. It's a time to use your softer, gentler side in order to nurture relationships. You've got to be vigilant and flexible. What about the inevitable slowdowns because of this shutdown? Of course, the recession is already here. The Viral Pandemic may improve in the coming months, only for us to head straight into a recession. Now is the time for you to be the leader you always wanted to be. Empathise with your prospects. Because when things improve, they will remember you. You were there when they were down. You uplifted them when they were feeling low. This is the Perfect Opportunity to Upgrade Yourself Take this time to improve yourself. Take up courses. Read books on marketing. Improve your communication. Get online. Invest in virtual platforms and online meetings. Think long term. And that is how you can survive this Coronavirus Pandemic lockdown. Get more exclusive real estate agent training here

Empathise, humanise, sympathise - support begets supportHelen Everingham in conversation with entertainer John Schumann

Empathise, humanise, sympathise - support begets supportHelen Everingham in conversation with entertainer John Schumann

Empathy is as important in business as it is in life. Ultimately, people care about themselves. So the more you are able to put yourself in their shoes and relate to the things that they feel are important, the deeper they will connect to you. The main thing blocking our ability to Empathise is our own Expectations. If you are able to walk into a new relationship / discussion with zero expectations of the outcome, you will then be free to genuinely empathise. It's not easy to do. But if you can, you will win. #expectations #empathy #relate

There is a three-step process when it comes to service recovery:  Listen, Empathise, Action.

Chris Ward Jr is a Life Strategist, teaching millennials the business of self awareness. We spoke in to the power of owning your story and how to build a rock solid relationship with yourself, and turn your challenges in to gold.Chris also shares with us his 3 Keys To Life Changing Confidence: Building rapport with yourself to engage your life changing confidence.Empathise with yourself to understand, not to enable.Engage in active listeningTake action: Download some free writing prompts to begin the process of self inquiry + reflect on what you want your mark on the world to be and share it with Chris & I. Follow Chris: @chriswardjrGrab the keys: http://bit.ly/LifeChangingConfidence

‘Most people know what they want to do they just don't have the money to do it, ‘No Money Down' is how you do what you want to do' Live at PPN Blackfriars, this Q & A with Kevin and the panel is an opportunity to hear questions from entrepreneurs at the start of their property journey. This session is a great way to hear what the challenges are and how they can be overcome with detailed advice from individuals who have done it themselves. Property is a people business and a ‘no' is just the beginning.   KEY TAKEAWAYS Overcoming the rejection ‘Go for no' it's hard but the more ‘no's' you get the closer you are to a yes. You should be practising out of the area so that when you approach your preferred agent you are able to interact professionally. You got to know what you are going to say and have ready the answers to possible objections. Using a script can be useful in putting forward a professional persona. Working with a business partner You can work smart and hard but in the beginning, finding a joint venture partner can be a positive way to move forward. Someone who has complementary skills will broaden the skillset you can offer and increase the potential opportunities. Finding properties You cannot structure a deal unless you know about the person selling. Property is a people business. Build a relationship with the agent and show them you are serious. Purchasing with no money down It always depends on what position the seller is in and how good you are at negotiating a deal. Any professional property investor focuses on solving the other person's problem. The concept of ‘No Money Down' is not a strategy it's the way you deliver a strategy. ‘No' is not the end of negotiation it's the start of a negotiation. Negotiation is a learned skill you have to do it and implement it. At the beginning of your journey It's not about getting a good deal it's about getting a deal. You've got to meet people and communicate face to face to build rapport and achieve a RESULT Build Rapport with the homeowner. Empathise with them. Find out their Situation Gain good Understanding You earn or you Learn, you may not secure a deal, but you will learn. You've got to put the Time in, whatever it takes. You've got to walk into the property with a toolbox of options to solve their problems.   BEST MOMENTS ‘I have blown deals because I had a ‘yes' and turned it to a ‘no', it's all part of the journey, part of the learning' ‘When I walk into a house I'm thinking how can I solve their problems?' ‘I spent years chasing the money and ended up in debt, solve other people's problems and you will make the money automatically'   VALUABLE RESOURCES No Money Down: Property Investing book by Kevin McDonnell Go for No book by Richard Fenton  https://www.facebook.com/groups/progressivepropertycommunity/   ABOUT THE HOST Kevin McDonnell is a Speaker, Author, Mentor & Professional Property Investor. He is an expert when it comes to creative property investment strategies. His book No Money Down: Property Invest talks about how to control and cash flow other people's property to create financial freedom.   CONTACT METHOD Kevin McDonnell Facebook Kevin McDonnell website   See omnystudio.com/listener for privacy information.

Episode 41 of The Teaching Space Podcast explores some strategies to help teachers and trainers in saying “no”. Introduction This is the show I promised you in episode 37 - we will be exploring strategies for saying “no”. To avoid doubt we are focusing on saying “no” to colleagues when the right answer is “no” even though we feel like we should say “yes” and often do. Why Should We Say “No” Sometimes? If you Google “say no motivational quotes” you’ll find a whole heap of Instagram-worthy cheesiness answering this question. Normally I steer clear of this sort of thing but actually I found a few (un-attributed) crackers: Saying NO often means you can say YES to things that really matter. Sometimes you need to say NO to others to say YES to yourself. I thought these were so good I’ve made them into Instagram graphics for you to share as a reminder to yourself and others. Please free to use them in any way you like. You need not sign up to get them or anything - just right click and save the image. Here are more quotes from famous people Steve Jobs: “Focusing is about saying ‘no.’” Warren Buffett: “We need to learn the slow ‘yes’ and the quick ‘no.’” Tony Blair: “The art of leadership is saying no, not saying yes. It is easy to say yes.” Why is it SO Difficult? We are teachers and trainers. Our job is to help people and usually, saying no isn’t perceived as helpful. The trouble is that being selfless is not, in the long run, going to do you any good. Most of us avoid conflict and ultimately we want to people please.   How to Say No One of the main purposes of The Teaching Space Podcast is to help you focus on YOU as we spend so much time focused on others.  Here are some suggested strategies for saying no: Use the word “no”. Say it clearly. Leave no room for doubt. Don’t waffle. Say it straight away. Try following your “no” with a “because”. That “because” can help the “no” be better understood. Offer an alternative: “no I cannot do this for you but what I can do is…” Acknowledge how the other person will feel when you say “no” but still say it. Empathise. Validate that person’s feelings. “You will be upset and disappointed but…” Use the broken record technique. This is usually best deployed in a more heated discussion. You repeat your “no”. For example: “no, this simply cannot happen today, no, as I explained…” Use your body language and your facial expression, to reinforce your “no”. In our recent episode about setting boundaries with colleagues we talked about how to react when you are asked to do something you consider unreasonable. Rather than breaking down and saying “I am so stressed - I can’t cope with this on top of the million other things I have to do today”, explain “if I do this now then X will not get completed - what is your preference?” This is not a direct “no” but it is a useful strategy nevertheless. In the same episode we covered the win-win technique. This is also a great “no” strategy with alternatives. Example: if a colleague asks “do you have a minute to talk about something?” and you are in a state of flow with marking, offer a response that offers two wins. “I’d love to talk to you. I can speak to you at 10am when I am on my break or at 4pm when I have finished teaching. What would you prefer?” Just to be really clear, I am not recommending you say “no” to everything!  My Experience I’ve become good at instinctively knowing what to say “no” to and then using the appropriate strategy. That’s why I feel well placed to record this episode. As such, coming up with an example of my own experience has been tricky as they are my “normal”. However, a broad example would be the year I decided I needed to say “no” to working full-time hours. This was for medical reasons and I used the consequences strategy to explain. I then negotiated different hours and the whole transaction was smooth and painless with everyone winning. Wrap Up If you enjoyed the episode, then please consider leaving a positive review on Apple Podcasts or your preferred podcast directory. This helps more teachers and trainers find the podcast when they search. Thank you.

Heute spreche ich mit dem Nico Zorn. Nico ist langjähriger Experte für E-Mail Marketing und Customer Relationship Management (CRM). Wir sprechen über Online Marketing, im Speziellen natürlich über E-Mail Marketing, seiner Herkunft und seiner unternehmerischen Leidenschaft. Seine Buchempfehlungen sind: Denken hilft zwar, nützt aber nichts: Warum wir immer wieder unvernünftige Entscheidungen treffen von Dan Ariely How To Succeed in the Relationship Economy: Make Data Work for You, Empathise with Customers, Grow Valuable Relationships von Matt Lindsay Nico könnt ihr hier kontaktieren: XING Facebook LinkedIn Twitter Instagram Shownotes Saphiron GmbH emailmarketingblog.de Besuche unsere Facebook-Gruppe oder unsere Facebook-Fanpage oder maile uns einfach an stefan@marketing-masterminds.de. Wir freuen uns auf den Austausch mit Dir. Weitere Folgen der Marketing MasterMinds findest du im Netz bei www.online-erfolgreicher.de

Heute spreche ich mit dem Nico Zorn. Nico ist langjähriger Experte für E-Mail Marketing und Customer Relationship Management (CRM). Wir sprechen über Online Marketing, im Speziellen natürlich über E-Mail Marketing, seiner Herkunft und seiner unternehmerischen Leidenschaft. Seine Buchempfehlungen sind: Denken hilft zwar, nützt aber nichts: Warum wir immer wieder unvernünftige Entscheidungen treffen von Dan Ariely How To Succeed in the Relationship Economy: Make Data Work for You, Empathise with Customers, Grow Valuable Relationships von Matt Lindsay Nico könnt ihr hier kontaktieren: XING Facebook LinkedIn Twitter Instagram Shownotes Saphiron GmbH emailmarketingblog.de Besuche unsere Facebook-Gruppe oder unsere Facebook-Fanpage oder maile uns einfach an stefan@marketing-masterminds.de. Wir freuen uns auf den Austausch mit Dir. Weitere Folgen der Marketing MasterMinds findest du im Netz bei www.online-erfolgreicher.de

Join Spanners, Trumpets, Sparkles along with Nick ‘Numbers’ Alexander and ace video editor Steve Amey rocking his duties as the chat room host as Missed Apex takes on the spectacularly complex and thoroughly entertaining 2018 German GP. Empathise with Nick as he takes on his duties as Chief Mourner for the Vettel Collision Support Group, be amazed as Spanners continues to argue that Mercedes is faster than Ferrari and discover the real reason Lewis Hamilton won the race (hint, it was tyre related). See acast.com/privacy for privacy and opt-out information.

Can Southgate’s side see off Sweden in Samara and soar to the semi-finals? Natalie Sawyer is joined by Henry Winter and Alan Smith to analyse England’s chances in the World Cup quarter-final, as well as examining how the public have learned to fall in love with the national team again. Belgium best the bookies’ boys Brazil as Roberto Martinez looks to add World Cup glory to his FA Cup triumph with Wigan, thanks to the brilliance of De Bruyne, Hazard and Lukaku. They will face France in the last 4. Oliver Kay watches the French grind out a quarter-final win over Uruguay in Nizhny Novgorod, as Didier Deschamps’s team prove they can win a match in many different ways. See acast.com/privacy for privacy and opt-out information.

Full interview on https://www.rowperfect.co.uk/eira-parry-parenting-athletes-on-rowingchat/ Timestamps 01:00 HPP is for any parent of a child who rows 05:00 Top dos and don'ts for parenting sporting children.  Open communication with athlete and coach, Embrace making mistakes.  It's their game not yours. 07:00 Effective dialogue - protocols for communication 09:00 New group induction topics - use parents as allies in the support network 15:00 Sport / life balance - don't give up things because rowing has a high training load.  Periods of under-recovery are normal.  Morning monitoring. 19:00 The sporting journey should be fun for parents too.  Find out likely race outcomes and prepare your own emotions. 22:00 Nutrition for athletes - protein eaten regularly in meal and snacks - recovery snacks of carb + protein 26:00 What causes conflict in sport.  Selection decisions are hart to do transparently in rowing.  Empathise with your child, accept their disappointment.  Encourage then to ask the coach for feedback. 32:00 Can young people understand and learn from disappointments?  Are you going to be in sport for the long term? 37:00 Learn sporting heroes' journey stories 38:00 How can a coach make fair selections?  Have a policy readily available. Key events, how the event crews will be selected.  The coach has final say. 40:00 What is the difference between sport and an unfair situation? 44:00 Dispute resolution - allow both parties to be heard.  Redress or not? 48:00 Peer group friendships and racing up an agegroup 51:00 Workshops for parents, nutrition, sport life balance, psychology, how to talk to your child about sport, recovery snacks, supporting your child.

Show Notes: Autonomy Supportive Parenting Style Part 4 This is the fourth and final part of the interview with Professor Genevieve Mageau. We talk about beliefs behind autonomy support, what hinders autonomy support, transitioning from a controlling to an autonomy supportive style, and the book and workshop series "How to Talk so Kids will Listen, and How to Listen so Kids will Talk". Listen to Autonomy Supportive Parenting Style Part 1, Part 2 and Part 3 first. I intend to start running a workshop series on How to Talk so Kids will Listen, and How to Listen so Kids will talk. If you are interested, sign up for the downloadable tip sheets in the meantime via the link above, and I will let you know when workshops start. Summary Beliefs behind Autonomy Support Organismic Trust makes it easier to take the child's perspective and take a supportive rather than coercive role. Trust that children will develop at their own pace. Trust that children want to co-operate. Trust that children want to learn. Think in terms of long term goals ("I want my child to learn to take responsibility for her things", rather than "I want this room clean NOW!") Inform of expectations. Give a chance to do better next time. Focus more on learning than performance. (Mistakes become learning opportunities, not failures.) Taking a child's perspective is key. Give relevant choices. Empathise. Consider preferences. Barriers to Autonomy Support High stress level. Worries for child's future. Daily hassles. Controlling behaviour can be rewarding. Authority figure. Taking action. Can reduce stress. Hinging our self-esteem on our children's success. Everyone has more controlling, and more autonomy supportive days. We can feel guilty for our bad days. We need to show ourselves the same compassion that we want to show our children. Changing towards an autonomy supportive parenting style Children with more difficulty learning/ behaving, are often the ones who most benefit from Autonomy Support. However, a sudden transition is unlikely to be successful. Children who are used to controlling parenting/teaching need more structure initially. Reflecting their feelings, showing that you get them, is especially important to develop the atmosphere of co-operation. Autonomy support helps children to develop values, rather than looking to the leader for direction. This becomes particularly important when, as adolescents they start looking more to their peers than their parents for guidance. How to Talk so Kids will Listen and How to Listen so Kids will Talk A book and workshop series that helps incorporate autonomy support into all areas of parenting. Including when children are distressed, or don't want to co-operate. It teaches 30 skills, 27 of which can be implemented from a very young age. The book was written by two parents, Adele Faber and Elaine Mazlish, in 1980. It was inspired by a parent workshop on empathic limit setting run by Psychologist Haim Ginott, author of Between Parent and Child, and the researcher who inspired today's definition of autonomy support. How to Talk so Kids will Listen and How to Listen so Kids will Talk is still the second most popular parenting book (affiliate link - thank you). It includes involvement and structure in an autonomy supportive way. There is also How to Talk so Teens will Listen and How to Listen so Teens will Talk, but the principles are essentially the same with different examples. About the workshops 7-week program of 2 hours per week workshop time. Workshops are very closely linked to the book. Each chapter and session: Starts with a perspective taking exercise. Skills are presented using comic strips. Practice skills in the workbook. Practice skills with other parents. Homework - practice with family. Are they effective? Geneviève Mageau and Mireille Joussemet are currently eva...

Hello! This week we: - Explore the dangerous, bizzare and violent world of statues- Find out about a gross French misdemeanour from the 70s- Empathise with misunderstood monsters- Discuss a mysterious bathroom maverick

[display-if-get name="HTTSKWL"] Thank you for signing up to hear about the "How to Talk so Kids will Listen" workshops. To get you started, if you haven't already, please listen to this series of podcasts discussing the autonomy supportive parenting style that you will learn through the workshops. [/display-if-get] Show Notes: Autonomy Supportive Parenting Style Part 1 3 key components of successful parenting are parental involvement and age-appropriate structure, provided in an autonomy-supportive way. These are central components of the authoritative parenting style, and also satisfy the basic needs for human motivation and flourishing as defined by the Self Determination Theory. Through this series of 4 podcast episodes Genevieve Mageau helps us to translate this theory of autonomy supportive parenting style into concrete skills that we can practice. Summary Optimal Parenting Components To flourish, to feel motivated, and self directed, people primarily need three conditions: 1. Relatedness (Also belonging, acceptance. warmth, connection) Relatedness refers to our need for belonging. Parental involvement in their children's lives in a caring and accepting way, with love and warmth, fosters positive connection, and satisfies children's need to belong. 2. Structure (A means of developing competence) Structure refers to clear rules and limits that parents are willing and able to enforce, high but realistic expectations, providing optimal challenges (which often involves providing support, or simplifying tasks for young children), and providing an environment that children have a reasonable degree of control over. 3. Autonomy Autonomy refers to the way in which we are involved, and provide structure in our children's lives. It is a position that respects the child's unique character, feelings, preferences, interests, and perspective. Autonomy support grants children agency and ownership over their own behaviour, and allows them to be themselves. It is the opposite of attempting to control our children, being intrusive, or trying to make them be a certain person. It is not the same as permissive. We talk a lot about autonomy supportive limit setting, and enforcing those limits. It is also not the same as independence, more about the development of healthy interdependence. How to have an Autonomy-Supportive Parenting Style. Key components are: Be empathetic, genuinely try to understand your child's perspective and feelings, truely listen and explore his point of view. Welcome all feelings, while setting limits on behaviour. (Anger is allowed, hitting is not). Be descriptive and informational in your comments, not evaluative. Focus your comments on the problem, rather than placing blame. E.g. "There are shoes all over the floor". Provide rationales. E.g. "We can trip on shoes and it can really hurt us." Support active participation. Actively listen to your children. Involve children in decisions and problem solving, Provide capacity-appropriate choices. Autonomy support for pre-verbal children Even with babies we can make controlling or autonomy supportive actions. Controlling behaviour is putting a toy right in the babies face such that she has to look at it, an autonomy supportive approach would be to play with the toy in view but just to the side, so that the baby can choose to look at it. Similarly you can force a toy into a young baby's hand or offer it to him. In addition you can... Provide age appropriate choices (not do you want to brush your teeth, but teeth first? Or bath first?) Allow your child their own way of doing things (often this is the slow way). Empathise (allow, and accept all feelings). Respect toddlers preferences (within reason). Give reasons for your requests and actions. Establish routine - the ability to predict events provides a sense of control. State rules and expectations without judgement.

Show Notes: How to Help your Sensitive Child to Thrive Do you have a sensitive child? Does she have major melt-downs especially after high excitement, or in a new or crowded place. Does he notice the little things? Does she sometimes seem shy? Being a sensitive child, and a sensitive person is a wonderful thing, if we just craft our environment and actions. Listen to this interview with Alane Freund to discover how to help your sensitive child to thrive. Listen to this episode first, then check out How to Help your Sensitive Child to Thrive Part 2 here. Summary Highly Sensitive Children Highly sensitive people are distinguished by the following characteristics: Depth of processing: Reflect more than others about the meaning of life, decisions, ideas etc. Over stimulation: Notice everything and therefore get overstimulated easily. Emotional Responsiveness and Empathy: Stronger emotional reactions, easily moved to laugh, or cry. Sensitive to subtle stimuli: Notice moods, subtle sounds, smells, tastes. Sensory Processing Sensitivity Trait Highly sensitive people and children are those with the sensory processing sensitivity trait. This trait is: Common across species: Found in 15-20% of over 100 species, possibly present in all species. Innate: Animals and people are born with it. Adaptive: Every species need highly sensitive members to warn them of danger, to survive threats, and think more deeply about things. Even present in prey animals: All horses are sensitive because they are prey animals, but still 15-20% are more highly sensitive. Tend to be more spooky, challenging, and don't like to be touched. Equally common for males and females at least in humans. Observed in both extroverts and introverts: 70% of HS people are introverts. Expressed differently depending on the person/animal and environment. Major advantages Highly sensitive children and people are really wonderful as long as they look after themselves and limit over stimulation: Ask really insightful questions. Think deeply about issues. Detect and warn of danger. Stop to smell the roses. Empathise and make deep connections with others. Possible developmental challenges Highly Sensitive Children experience similar developmental stages to other children, but these can be amplified. For example they can be (but aren't always): Particularly fussy eaters. Perfectionists: Prefer to do something once and make sure it is done right. Difficult sleepers: Sleep difficulties due to over stimulation and over arousal. Screens and caffeine (even from chocolate) can be especially problematic. Can have greater sleep need. Experience Social Challenges: Need to process new situations and places before entering and engaging with them. Labelled "Shy": Can become labelled as shy. Tend to prefer quiet play. Prone to tantrums, meltdowns, and other challenging behaviour when over stimulated: E.g. Get over stimulated when children at preschool get too loud and busy. Parenting Challenges Parenting a highly sensitive child can be challenging. In addition to the points above: Childhood looks very different for a highly sensitive child. Some parents can struggle to accept this. E.g. HSC's may not want big birthday parties. Hard to access the amount of patience that a highly sensitive child needs. If an HSC's needs aren't met, behaviour becomes challenging Takes longer to move into new environment. Can still meltdown from overstimulation even when changes are gradual, they are well slept, and well fed. If you suspect you have a highly sensitive child, or are highly sensitive yourself... 1. Test yourself and your child for high sensitivity at www.hsperson.com 2. Read The Highly Sensitive Child and check out other resources at www.hsperson.com 3. Explain the trait to your child. Perhaps you could describe it as a special sort of superpower.

Show Notes: Sibling Rivalry with Dr Laura Markham Part 2 The second in a Two Part Series with Dr Laura Markham where we learn how our parenting behaviour can influence the relationship between our kids, and facilitate sibling rivalry, or sibling friendship. If you missed the first in the series, listen to Part One here. You can find more wonderful resources from Dr Laura Markham at Aha! Parenting, including heaps of amazing free content, the two books we discuss here: Peaceful Parent, Happy Kids, and Peaceful Parent, Happy Siblings, as well as lots of great audio content and a parenting course. Summary Sorry about the poor audio quality. The content is well worth it! If you want a transcript, please click here and enter your email address so I can let you know when it is ready. What Undermines Sibling Relationships? Taking Sides The target of blame feels like a bad kid. - Like you don't love them. - So they pick on the other sibling. The defended child doesn't learn to stand up for himself. Instead learns to call you to solve any issues, and begins to worry if the other child is appreciated (in case it is a role reversal). Solutions In the moment: Keep it even. E.g. When you hear commotion “Is everyone having fun in there? It sounds like someone isn’t liking this.” Coach self-defence: “Honey, you don’t look too happy about this. You can tell your sister if you don’t like this game.” Empathise with both aggressor and victim: “You love doing x, but it seems he isn’t liking that very much.” Invite solutions: “So what else could we do. How about your toys play the students?” Set limits: e.g. “No pushing, pushing hurts”. Preventative Maintenance: Spend one on one time with each child. Aggression comes from fear. Punishment If we use punishment to teach lessons, our children will also use punishment to teach lessons. Children don't learn well when they are emotional. They learn when they are calm. Punishment makes the child feel unsafe, and escalates emotional disregulation. Punishment also sends the message that love is conditional on good behaviour. What children learn from smacking is that physical aggression is part of intimate relationships. Solutions Phase 1: Damage control and calm down. You cannot teach during this time. Phase 2: Connect with your child. Phase 3: Problem solving. Time Out Time out was developed as a very good alternative to spanking. It is based on behavioural psychology, but children are much more complex than rats. The problems: Assumes that the behaviour is chosen. Mostly children lash out because they are emotionally disregulated. Sending your loved ones away when they most need support undermines connection, and inhibits emotional processing. Due to the perceived love withdrawal, children misbehave more in the long run and moral development suffers. Children who calm down alone tend to repress their emotions. Time out doesn't deal with the source of the behaviour. The emotions are still there, and will flare up and affect behaviour. Solutions Time to calm down is important, but that can be done with time in and emotion coaching. Use emotion coaching – acknowledge their emotions, listen to their point of view. Humans respond to influence and connection more than punishment. Children want a warm relationship with you more than anything else. If you have been punishing, the first step is to restore that relationship. If a child is grumpy due to hunger, we feed him, we don’t worry about whether we are rewarding the misbehaviour. We are meeting their needs whether that is hunger for food, or love, or comfort. The research behind Time Out: I asked Laura more about the research behind time out. Here is her reply: "A study done by the National Institute of Mental Health (1) concluded that timeouts are effective in getting toddlers to cooperate, but only temporarily.

Wil is joined by Guest Charlie Daniel Sloss.

What is the problem?Delivering bad news and having an end of life conversation are core skills for any practitioner who deals with critically ill patients. Current data show that while 22% of deaths in the USA now occur in ICU, 54% of families surveyed have a poor understanding of patient’s diagnosis, treatment plan and prognosis. Dr. Kate Granger found this out first hand while admitted to hospital in the UK and started the #hellomynameis campaign. What is the evidence?While families feel more validated if given longer to speak, doctors speak for 71% of the time in family meetings. -Longer meetings are also associated with greater patient and family member satisfaction. -Patients perceive that doctors spend longer with them if the doctor is sitting down. -Use of a simple mnemonic increases satisfaction and reduced the incidence of PTSD in family members. What do experts do?1. Prepare for the meeting. Decide who will attend, what you will talk about and what your goals are.2. Introduce everyone and explain the agenda.3. Gather everyone’s understanding 4. Listen and don’t interrupt5. Empathise (physicians express no empathy in 1/3 of family meetings)6. Make the patient’s voice heard7. Make your recommendation to go forward8. Reflect on the meeting after it concludes What about the difficult situations? Hope is an issue that comes up often. Many other specialties emphasise the importance of hope, while intensivists are often seen as being nihilistic. But we can still foster a degree of hope in patients and families without being unrealistic. -Techniques for managing conflict are discussed such as identifying discord in the family and avoiding mixed messages from staff. -The importance of spirituality is discussed.

Matt Dyor is Founder at Payboard, where he helps customers generate more business value from their existing website traffic. You can find him over at Payboard.com. Today on Digital Marketing Radio we discuss conversion rate optimization (CRO), with topics including: How do you define conversion optimization? How has conversion optimization changed over the past few years? How do you track visitors across multiple devices? How is customer journey optimization different than conversion optimization? What are a few of the biggest mistakes that companies are making with conversion optimization at the moment? Why is it a good time for marketers to start focusing on conversion optimization? Should everyone in a marketing department be aware of conversion optimization and what to do about it? Do smaller companies have an advantage over larger companies when it comes to CRO? [Tweet ""Empathise with people who have no idea why you're awesome!" @mattdyor"] Software I couldn't live without What software do you currently use in your business that if someone took away from you, it would significantly impact your marketing success? Twitter [Social media] ZootRock [Social media management] Buffer App [Social media management] What software don't you use, but you've heard good things about, and you've intended to try at some point in the near future? Marketo [Marketing automation software] Also, here's Matt's blog post that we discussed, talking about Twitter advertising. My number 1 takeaway What's the single most important step from our discussion that our listeners need to take away and implement in their businesses? Be data driven. Really empathise with people who have no idea why you're awesome & look at the world from their perspective & help them figure out why you're awesome as soon as possible.

Sue Merchant is an independent management consultant. She is a past President of the Operational Research Society and Vice-President elect of the International Federation of OR Societies (IFORS). "Factors essential to survival as a working mum include a hugely supportive family, painstaking organisation and helpful bosses." She talks about: her career in operational research (at time 0:10) how she describes herself professionally (1:17) the skills needed by mathematicians in her field (1:45) the characteristics of a mathematician (3:08) the credentials needed by a practitioner (3:35) the support available to operational research professionals (4:36) how she disseminates her work (5:40) working on her own and with others (7:06) obstacles she has faced in her career (8:07) the challenges faced in returning to work after maternity leave (9:02) role models (11:30) More information, worksheets and other resources for the undergraduate mathematics curriculum: www.beingamathematician.org

Transcript -- Allan Williamson looks back at his time at Lennox - how it has affected him, and how he believes people with learning disabilities should be supported.

Allan Williamson looks back at his time at Lennox - how it has affected him, and how he believes people with learning disabilities should be supported.

Transcript -- Allan Williamson looks back at his time at Lennox - how it has affected him, and how he believes people with learning disabilities should be supported.

Allan Williamson looks back at his time at Lennox - how it has affected him, and how he believes people with learning disabilities should be supported.