My Duvet Flip by Jack Parsons

Episode Guest:Matt Callaghan is the Chief Operating Officer at easyJet Holidays, where he leads customer experience, operations, and long-term strategy. With a background spanning Deloitte, British Airways, and frontline leadership at Heathrow, Matt brings a rare blend of operational grit and strategic vision.Episode Timestamps:0:00 Introduction1:23 Why Matt Said Yes to My Duvet Flip2:14 First Job at Next: Life Lessons from Retail4:00 Why Students Should Get a Job While Studying5:24 From No Plan to Deloitte Graduate Scheme7:01 Taking the First Step Without a 5-Year Plan8:20 What "All-In" Really Means10:16 Work-Life Blend and Being Present13:12 Failing Exams and Bouncing Back14:43 What Working Hard Means to Matt17:06 The Power of Curiosity — And Acting on It18:59 Why Matt Left Deloitte for British Airways21:00 Moving to London: Expectations vs. Reality23:00 Feeling Stuck and Choosing to Pivot24:57 Getting the Heathrow Operations Role Without Airline Experience27:11 Falling in Love with Aviation29:00 Why Matt Applied for a Job He Wasn't Qualified For30:45 From Terminal 5 to easyJet32:11 A Global Role That Wasn't Sustainable33:02 Joining easyJet and Shaping Strategy34:46 Building easyJet Holidays from the Ground Up36:00 Why easyJet Holidays Is a Special Place to Work37:43 Life Lesson: What Fostering Taught Matt About Leadership40:18 Matt's Duvet Flip: Creating Joy and Connection Through TravelEpisode Partners

Episode Guest:Sam Sims is the Chief Executive of National Numeracy, with a career rooted in empowering individuals through confidence-building and lifelong learning. His work focuses on supporting those often overlooked to realise their potential with the right tools and encouragement.Episode Timestamps:0:00 Introduction0:32 Meet Sam Sims, CEO of National Numeracy1:13 What National Numeracy does1:54 Sam's early work and first jobs3:06 Lessons from the call centre4:18 How Sam built confidence as an introvert5:21 Honest talk on imposter syndrome6:16 Why networking is Sam's greatest professional tool7:23 The right (and wrong) way to network8:55 From research to running his own business10:11 What his first company was really about11:02 When business plans don't go to plan11:42 Discovering purpose through volunteering in the US13:10 Helping a teenager unlock maths confidence14:19 Why confidence is more important than skill15:06 The long-term impact of belief and encouragement15:52 Why Sam joined the charity sector17:02 What keeps him motivated in the third sector17:51 Why volunteering is the engine behind social impact18:37 National Numeracy's biggest annual campaign19:45 The power of their partnership with Compare the Market21:00 How number confidence connects to money22:01 Why financial literacy is about mindset first23:00 Sam's biggest money regret24:06 One money tip Sam wishes he knew at 1825:00 Helping communities through local volunteers26:04 What the charity sector gives back to professionals27:13 The best work-life lesson Sam ever received28:09 Sam's final message on confidence and belief29:00 What gets Sam out of bed in the morning — his duvet flipEpisode Partners:

Episode Guest:Lukas Kaminskis is the CEO of Boom Training and Turing College, two organisations focused on transforming tech education across Europe. He's a serial entrepreneur passionate about building learner-first experiences that unlock economic mobility.Benas Sidlauskas is the Chief Business Development Officer at Boom Training and Turing College. A long-time co-founder with Lukas, Benas is driven by creating scalable education models that equip people for the future of work.Episode Timestamps:0:00 Introduction0:20 Meet Lukas and Benas: Co-Founders of Turing College1:00 From debating rivals to co-founders2:00 Lukas' first job: rats, grain, and coding bootcamps3:20 Why Lukas turned down a political path5:00 Benas' first hustle: filmmaking at 146:15 The presidential film project that changed everything7:30 Growing up in small towns, dreaming big8:45 Turning down top universities to start something new10:00 Investors said no — so they bootstrapped from scratch11:20 Explaining bootstrapping: lessons and mindset12:40 Organising events without a legal entity14:00 Partnering with Harvard — and how Facebook helped15:20 Getting government backing to bring CS50 to Europe16:45 Flying to Boston and signing with Harvard17:30 What Turing College actually does18:40 Why AI and data skills matter more than ever20:10 Scaling across 80+ countries21:20 Impact stories from Uganda and Nigeria22:40 Acquiring Boom Training and expanding in the UK24:10 The apprenticeship system — and how they're transforming it25:20 Peer-led learning: the secret behind their model26:30 What makes UK apprenticeships restrictive28:00 Levy funding: what SMEs are missing out on29:30 Why upskilling needs to go beyond senior leaders31:00 What Europe must do to stay competitive in AI32:00 Lukas on AI's impact on the labour market33:30 The financial mindset that helped them grow34:20 Benas' biggest money mistake35:10 Lukas' #1 advice on investing in yourself36:00 Money tip: Spend first on “musts”, then “wants”37:10 What success looks like in 5 years38:20 Why education must evolve now39:30 What's broken in the system — and their fix40:30 Their message to young people: take control41:20 Their message to businesses: don't forget the non-power users42:20 Benas' invisible success: resilience through rejection43:20 Lukas' invisible success: 10-year co-foundership44:30 How they complement each other as co-founders45:30 What gets Lukas out of bed: fixing the future of work46:20 What motivates Benas: belief in Europe's innovation potential47:40 Jack's reflections and final thoughts48:40 Outro and thanksEpisode Partners:

Episode Guest:Richard Walker is the Executive Chairman of Iceland Foods and a passionate advocate for responsible business. He also founded the sustainable property firm Bywater, blending purpose, grit and leadership to champion people and planet.Episode Timestamps:0:00 Introduction0:48 Why business is a force for good1:34 Richard's first job and early lessons in customer service3:44 What makes a great communicator?4:53 Battling assumptions and proving himself6:14 A year on the shop floor: lessons in humility and leadership8:15 The power of team culture in retail9:42 Leadership vs management10:46 Facing hard days in a tough industry11:58 The palm oil campaign — and media backlash13:39 Social impact: microloans, food banks and responsibility15:00 Why politics wasn't the answer16:57 Learning resilience through failure and Everest19:06 Just keep going: Richard's Everest analogy20:28 Biggest money regret21:09 Richard's money tip to his younger self21:56 The Poland chapter: starting from scratch24:51 Returning to the UK and building a bold property vision28:03 Pushing through the no's29:41 Rethinking what a ‘network' really means30:59 Is social media helping or harming ambition?32:13 Staying authentic in the influencer age33:50 The four Ps: Passion, Purpose, Profit & Peace36:43 The influence of Richard's father and family legacy38:58 Why Richard joined Iceland despite doubts40:24 The invisible driver behind Richard's success41:52 Richard's duvet flip momentEpisode Partners:

Episode Guest:Nick Bent is the CEO of upReach, a UK-based social mobility charity helping university students from less-advantaged backgrounds secure top graduate jobs. With a background spanning government, business, and the third sector, Nick co-founded upReach to level the playing field for talented young people.German Bencci is the CEO and founder of CodeYourFuture, a volunteer-driven organisation training individuals from disadvantaged backgrounds to launch successful careers in tech. Originally from Venezuela, German built CodeYourFuture into a global community offering accessible, flexible, and impactful tech education.Episode Timestamps:0:00 Introduction0:41 Why mentoring and informal conversations matter1:26 Meet Nick Bent and German Bencci2:03 First jobs and early career lessons4:00 Nick's pivot from law to public policy5:00 German's journey from Venezuela to Europe6:42 Taking leaps before you're ready7:49 The power of asking for help8:13 How mentors shaped Nick and German9:32 Why in-person learning still matters11:00 Role models and mindset shifts12:02 Mentorship at CodeYourFuture and upReach13:37 From volunteering to founding a charity16:03 Turning passion into full-time purpose17:31 Spotting a gap and launching CodeYourFuture19:02 How young people can start volunteering21:03 Volunteering as work experience22:54 The real value of giving your time24:04 What upReach does for young people25:26 The graduate job gap and social mobility27:36 How CodeYourFuture supports career changers29:54 Removing barriers: childcare, laptops, and support32:00 How the HG Foundation makes it possible33:19 What is the Tech 500 programme?35:12 VIP access to Google HQ37:05 Restarting CodeYourFuture's software programme39:52 How corporate partners can get involved42:31 Paid internships and practical pathways44:59 Final question: What's your duvet flip?Episode Partners:Hg FoundationTogether with The Hg Foundation, we're on a mission to motivate and inspire young people like you to explore, or even start a career in technology through inspirational talks from industry.https://bit.ly/4mwzRGsDisclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode GuestBriya Campbell is the Senior Data Enablement Manager at Compare the Market, where she champions innovation and inclusion in the data space. With a dynamic background spanning retail and tech, Briya is passionate about mentorship, representation, and driving commercial impact through data.Episode Timestamps:0:00 Introduction0:23 Meet the Guest: Senior Data Enablement Manager at Compare the Market1:03 Bria's Background: Growing Up in a Single-Parent Household2:04 First Job Lessons: Patience and Pivoting4:00 How a Career Academy Opened New Doors5:57 The Power of Mentorship7:32 Planning a Future Without a Blueprint9:00 Being First in the Family to Go to Uni10:48 The Grit from a Single-Parent Upbringing12:02 Giving Back: Mentoring Four, Learning from Two13:25 Breaking into Data After Redundancy14:44 What Compare the Market Is Really Like16:27 The Importance of Representation at Work17:23 Money Tips: Pensions, Budgeting & Saving Early19:02 Being a Role Model and Staying Authentic20:47 Advice for Young Black Women in the Workplace22:30 Overcoming Imposter Syndrome23:55 Why Data & AI Are Exciting Careers25:29 Final Advice: Take the Risk, Be the Cultural Add25:50 Bria's Duvet FlipEpisode Partners

Episode GuestsJames Turner is the CEO of the Hg Foundation, leading its mission to drive social mobility through technology and education.Elona Mortimer-Zhika is a Board Trustee at the Hg Foundation and a passionate advocate for diversity, inclusion, and access to tech careers.Episode Timestamps0:00 Introduction0:49 Meet James and Elona from the HG Foundation1:27 Why tech access is a social mobility issue2:29 James' journey from law to education leadership3:42 Elona's powerful story: from Albania to tech boardrooms5:00 Why opportunity is everything — and not equally shared6:07 What the HG Foundation actually does8:01 Scaling impact: 100,000 tech opportunities9:24 Behind the partnerships driving change11:00 The diversity crisis in tech12:27 Why inclusion powers better businesses13:40 Data-backed impact and smarter giving15:00 Why Elona believes “playing small does not serve the world”16:26 Who backs the HG Foundation — and why it matters17:58 The unique power of the HG network19:46 Why tech careers are ideal for young people21:26 Mira Murati, ChatGPT & tech role models23:06 How to future-proof your career with tech24:52 Real programs, real opportunities26:07 Final message to the next generation28:07 James' duvet flip moment28:43 Elona's reason for showing up — every single time29:50 Closing thanksEpisode PartnersHg FoundationTogether with The Hg Foundation, we're on a mission to motivate and inspire young people like you to explore, or even start a career in technology through inspirational talks from industry.https://bit.ly/4mwzRGsDisclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode Guest:Matthew Wragg is the CEO at Gattaca Plc. Parent company to Matchtech, Infosec People and Gattaca Projects , where he's spent over two decades rising through 12 roles to lead the company. Known for his people-first approach and belief in learning through hard graft, Matthew brings deep insight into recruitment, leadership, and resilience.Episode Timestamps:0:00 Introduction 1:20 Matthew's first job and “get the hell out if it's not learning” mindset 4:10 From door‑to‑door sales to recruitment: the pivot 7:05 What “hard graft” really means and why it matters 10:22 The role of emotional intelligence in recruitment 13:35 How recruitment has stayed the same — and what's changed 16:40 Building a team game, not just a desk/mini‑business 19:12 The power of curiosity: “everybody knows something you don't” 22:30 What makes a great recruiter and what the industry gets wrong 25:45 Inside Gattaca PLC: culture, identity & client‑candidate impact 29:10 Matthew's “duvet‑flip” moment: what wakes him up in the morning 32:05 Financial decisions, bold steps & money tips 35:20 Career reflections: loyalty, learning and making yourself redundant 38:00 Closing thoughts & take‑aways Episode Partners:

Episode Guest:Tanuja Randery is the Managing Director for Amazon Web Services (AWS) in Europe, the Middle East, and Africa. A passionate advocate for digital skills and inclusive leadership, she has helped train over 31 million learners globally.Episode Timestamps:0:00 Introduction 1:20 From Early Jobs to Self‑Discovery 3:50 Breaking Into McKinsey: Network & Opportunity 6:15 Doing Excellent Work & Beyond the Ask 8:40 The Partnership Snub: Atlanta & Betrayal 11:10 Reflection: What Was Missing 13:00 Connecting What + How in Leadership 15:20 Resilience: Balance, Energy & the 40‑40‑20 Rule 17:45 Building Your “Board”: Sponsors, Mentors & Squad 20:10 Feedback Fear: Receiving, Unpacking, Acting 22:40 Skills, Tech & Digital Futures 25:10 Training 31M Learners & AWS Impact 27:30 What Gets Me Out of Bed: Her “Duvet Flip” 29:00 Final Reflections & Close Episode PartnersHg FoundationTogether with The Hg Foundation, we're on a mission to motivate and inspire young people like you to explore, or even start a career in technology through inspirational talks from industry.https://bit.ly/4mwzRGsDisclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode GuestPenny Taylor is the HR Director at Compare the Market, where she leads with a passion for inclusivity, kindness, and commercial impact. Her career journey spans retail, travel, and people leadership, grounded in real-world grit and deep empathy.Episode Timestamps:0:00 Introduction & Why This Chat Matters 1:15 Penny's Early Years & Academic Setbacks 3:10 The “Floater” Role — Learning Every Part of a Business5:00 First Jobs, Travel & Finding Direction 7:25 Transition Into the Corporate World9:10 Discovering HR: From Regional Manager to People Leader 11:30 The Heart of HR: Doing the Right Thing with Kindness 13:45 How to Be Fair, Inclusive & Honest in HR 15:50 Dealing with Mistakes, Taking Responsibility & Resilience 18:00 Money Lessons: Worst Regrets & Pension Tips 20:10 What Makes a Great HR Professional 22:00 Embracing AI: How She Uses Tech in HR Today 24:10 What Gets Her Out of Bed: The Duvet Flip 25:30 Final Reflections & AdviceEpisode Partners

Episode Guest:Matt Madrigal is the Chief Technology Officer at Pinterest, where he leads product management, engineering, and infrastructure for the platform. With a career spanning eBay, Google, and Fanatics, Matt is a seasoned e-commerce and tech leader passionate about building positive, high-impact user experiences.Episode Timestamps:0:00 Introduction1:23 From Chico to Pizza Shop: Matt's First Job3:45 Lessons in Work Ethic from Immigrant Parents5:32 What Hard Work Really Means8:01 The Cheers and Chores Philosophy10:46 Breaking into Tech & Early Career Moves13:30 Surviving the Dot-Com Boom15:58 Joining eBay and Learning at Scale19:15 Why Shopping & E-Commerce Hooked Matt21:40 Choosing Managers vs. Missions24:01 The Truth About AI & Early Career Jobs27:18 What Makes a Great Software Engineer30:12 The Red Flags in Tech Talent32:14 Key Lessons from Google35:17 Undoing Old Habits to Grow37:20 Why Matt Said Yes to Pinterest39:34 What Sets Pinterest Apart42:01 Using Pinterest to Inspire Youth Spaces44:00 Why Pinterest Is a Great Place to Work46:19 Matt's Biggest Life Lessons48:35 Matt's Duvet Flip: Solving Hard Problems with Great PeopleEpisode PartnersHg FoundationTogether with The Hg Foundation, we're on a mission to motivate and inspire young people like you to explore, or even start a career in technology through inspirational talks from industry.https://bit.ly/4mwzRGsDisclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode Guest:Graham RogersGraham Rogers is the Co-CEO of Homes for Students, bringing a decade of leadership experience in student accommodation and a passion for a people-first culture.Kate ForesterKate Forester is the Managing Director at Homes for Students, known for her straight-talking leadership style, focus on team development, and deep commitment to delivering on promises.Episode Timestamps:0:00 Introduction 0:41 Meet Kate & Graham — Double Trouble 1:46 First Jobs: Paper Rounds & Waitressing 4:00 Early Money Lessons & Family Motivation 5:30 Advice for Young People Starting Out 8:00 How to Know When a Job Isn't for You 10:35 From Waitressing to Banking to Leadership 13:20 Presence, Imposter Syndrome & Tangible Feedback 16:45 Independence & Grit in the Workplace 20:15 Climbing the Career Ladder the Right Way 23:05 Resilience: Why Young People Need More of It 26:15 Giving Feedback Without Fear 29:05 The Story Behind Homes for Students 32:00 How You Leave a Job Matters 35:15 Starting a Business: The Risks & Real Talk 38:00 Leadership Lessons from the Early Days 41:00 Building a People-First Culture 43:00 Dealing with Mucky Ducks in Business 45:00 Learning the Hard Way — Personal Reflections 47:30 What's Next for Homes for Students 49:00 Kate & Graham's Duvet Flip Episode Partners

Episode Guest:Llorayah Timbou Faucher is a Degree Apprentice at Marks & Spencer who started as a quiet Christmas temp and is now inspiring future leaders. Her story is one of confidence, curiosity, and creating memorable moments for customers and colleagues alike.Episode Timestamps:0:00 Introduction 0:47 Starting as a Christmas Temp at 18 2:05 Nervous Beginnings & Not Knowing the Ropes 3:12 Learning the Power of “Just Ask” 4:30 From Quiet to Confident: Finding Her Voice 6:10 Falling in Love with Retail 7:45 When M&S Went from Job to Dream 9:10 Speaking Up as a Young Leader 10:35 Managing Dyslexia & Team Briefs 12:00 What Retail Teaches You About Life 13:30 Building Real Relationships at Work 14:55 The Role of Mentors in Her Journey 16:10 “You Can Do Anything, But Not Everything” 17:30 Learning to Prioritise & Focus 18:50 From Learner to Leader: Coaching Others 20:10 Inside the Degree Apprentice Programme 21:35 Advice for Future Christmas Temps 23:00 Llorayah's Duvet Flip — Making People's DayEpisode PartnersM&SM&S is a trusted global retailer, committed to quality, value, and innovation. For over a century, it has set industry standards by doing the right thing and embracing change. With 65,000 colleagues serving 32 million customers worldwide, M&S places quality at the heart of everything it does.https://bit.ly/4mVHfLODisclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode Guest:Kayte Houghton is the Payroll Lead at Marks & Spencer, where she's risen from admin assistant to leading payroll for 65,000+ colleagues. A champion of resilience, Kayte's journey from council house to career leadership shows what's possible when passion meets opportunity.Episode Timestamps:0:00 Introduction 0:49 Kayte's Early Life as a Teen Mum 2:15 Living on Benefits & Hitting Rock Bottom 3:40 The Courage to Visit the Job Centre 4:50 Discovering the Marks & Start Programme 6:10 Finding a Buzz in Admin Work 7:30 Gaining Confidence from Small Wins 8:45 Getting the Life-Changing Phone Call 10:10 Starting Her First Role at M&S 11:40 Learning the Power of Supportive Managers 13:00 Climbing from Admin to Team Leader 14:35 Reclaiming the Word “Ambitious” 16:00 How M&S Feels Like Family 17:20 Seeking Mentors & Giving Back 18:45 Imposter Syndrome & Belonging 20:00 Falling into Payroll — and Loving It 21:15 Why Empathy Matters When Handling Pay 23:10 From Post Room to Payroll Lead 24:30 Kayte's Duvet Flip — Personal Pride & IdentityEpisode PartnersM&SM&S is a trusted global retailer, committed to quality, value, and innovation. For over a century, it has set industry standards by doing the right thing and embracing change. With 65,000 colleagues serving 32 million customers worldwide, M&S places quality at the heart of everything it does.https://bit.ly/4mVHfLODisclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode Guest:Kate Goolnik is a Food Business Graduate at Marks & Spencer with a passion for how food gets from supplier to shelf. From night shifts in nightclubs to store openings and sandwich logistics, Kate's story is one of resilience, curiosity, and drive.Episode Timestamps:0:00 Introduction 0:48 Starting Out in Nightclubs During Uni 2:15 Learning to Work With Different People 3:20 The Supermarket Fascination 4:30 From Store Launch to Grad Scheme 6:10 Finding a Sponsor Who Opened Doors 7:55 “It's Okay Not to Know” — Career Advice 9:40 Why M&S Just Felt Right 11:05 Primary School Doubts & Dyslexia Discovery 12:55 Overcoming Imposter Syndrome 14:30 Learning to Flip Your Mindset 15:40 Why Kate Loves M&S Culture 17:10 The Great Sandwich Challenge — A Lesson in Resilience 19:00 Learning from Mistakes and Supporting Others 20:20 Kate's Duvet Flip — Why She Gets Up Every DayEpisode PartnersM&SM&S is a trusted global retailer, committed to quality, value, and innovation. For over a century, it has set industry standards by doing the right thing and embracing change. With 65,000 colleagues serving 32 million customers worldwide, M&S places quality at the heart of everything it does.https://bit.ly/4mVHfLODisclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode Guest:Alice Grennan is a Fashion, Home & Beauty Product Graduate at Marks & Spencer, where she's building a multifaceted retail career. From lava flows to sustainable fashion, Alice's squiggly career path is powered by passion, resilience, and confidence.Episode Timestamps:0:00 Introduction 0:48 Alice's First Job at 13 — The £5 Paper Round 2:05 Hustling for Hospitality Roles 3:15 How Early Jobs Built Resilience 4:30 From Geography to Fashion — A Career Reroute 6:10 Falling in Love with Sustainable Style 7:45 Choosing M&S Over Another Grad Job 9:15 What It's Like Working in Retail Over Christmas 11:00 From Shop Floor to Head Office — Seeing It All 12:40 Why Every Grad Should Start in Store 14:05 The Power of Rotations at M&S 15:45 Marketing, Buying & Plan A — Her Favourite Roles 18:00 Learning from Mentors, Leaders & Experience 19:30 Building Confidence in the Corporate World 21:00 Alice's Duvet Flip — Why She Shows Up Every DayEpisode PartnersM&SM&S is a trusted global retailer, committed to quality, value, and innovation. For over a century, it has set industry standards by doing the right thing and embracing change. With 65,000 colleagues serving 32 million customers worldwide, M&S places quality at the heart of everything it does.https://bit.ly/4mVHfLODisclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode Guest:Jhorvis Tyrell is a Warehouse Operative at Marks & Spencer who started through the Prince's Trust programme. From overcoming nerves to becoming a confident team player, he's passionate about helping customers get their orders on time — every time.Episode Timestamps:0:00 Introduction 0:50 Meeting M&S Through the Prince's Trust 1:45 First Impressions of the Warehouse 2:30 How Jhorvis Handled His Nerves 3:15 Becoming a Picker — What the Role Involves 4:40 Confidence, Colleagues & Community 6:00 “Don't Give Up” — Advice for Job Seekers 7:15 Supporting His Mum Through Work 8:20 Learning Automation Skills 9:45 Why M&S Feels Like a Family 11:00 What It's Like Working in the Warehouse 12:20 Favourite Roles: Picking vs Automation 13:30 Helping New Starters Succeed 14:30 Jhorvis' Duvet Flip — Why He Gets Up Each Day 16:00 Final Thoughts on Confidence, Mentors & Pride in the JobEpisode PartnersM&SM&S is a trusted global retailer, committed to quality, value, and innovation. For over a century, it has set industry standards by doing the right thing and embracing change. With 65,000 colleagues serving 32 million customers worldwide, M&S places quality at the heart of everything it does.https://bit.ly/4mVHfLODisclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode Guest:Tom Coltman is a Store Manager at Marks & Spencer, having risen through the ranks from work experience to leadership in just seven years. He's passionate about building confidence, resilience, and opportunities for the next generation of retail leaders.Episode Timestamps:0:00 Introduction 1:21 Tom's First Job — From College to Retail 3:10 Finding Confidence on the Shop Floor 5:05 Climbing the M&S Ladder 7:00 Stepping Up During a Christmas Crisis 9:15 What Makes a Great Manager 11:05 Role Models & Lessons in Leadership 13:12 How Empathy Built My Career 15:05 Why M&S is More Than Just Retail 17:22 Managing Stress & Staying Calm 19:00 Helping the Next Generation Flip the Duvet 21:15 Tom's Duvet Flip — What Gets Him Up Every Day 23:00 Final Reflections & Words of AdviceEpisode PartnersM&SM&S is a trusted global retailer, committed to quality, value, and innovation. For over a century, it has set industry standards by doing the right thing and embracing change. With 65,000 colleagues serving 32 million customers worldwide, M&S places quality at the heart of everything it does.https://bit.ly/4mVHfLODisclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode Guest:Jane Mustoe is Director of Technology at Tesco, where she leads teams focused on enabling functions and driving innovation through cutting-edge tech. With a background spanning financial services and retail, she's passionate about building products that truly connect with customers.Episode Timestamps:0:00 Introduction0:46 Meet the Director of Technology at Tesco1:51 Jane's First Job & Early Lessons3:45 How Orchestras Taught Her to Lead Tech Teams5:36 Why Jane Chose Tech (Even in the Green-Screen Era)6:59 Product Obsession: Where Tech Meets Design7:44 Breaking into Tech as a Woman – Then and Now10:49 How to Stay in Control of Your Career12:15 Jane's Roles in Tech: Then vs. Now14:45 Tesco's Four Tech Families Explained16:01 Why Jane Still Chooses Product Today16:54 Is AI Making Better Technologists?18:06 From Finance to Retail: Making the Career Leap19:50 Signs It's Time to Make a Career Move20:55 Why Retail — and Why Tesco22:06 How to Stand Out When Applying to Tesco24:31 Tesco's Culture of Realness & Opportunity26:03 What Makes Jane Happy at Tesco27:35 What Her 1,400-Person Tech Team Actually Builds29:11 Innovation Labs: From Idea to Store in Weeks31:00 Frictionless Shopping & the Future of Retail32:45 AI, Apps & Accessible Innovation34:28 The One Trait Behind a Great Tech Career35:08 Jane's Duvet Flip: Why She Gets Out of BedEpisode PartnersHg FoundationTogether with The Hg Foundation, we're on a mission to motivate and inspire young people like you to explore, or even start a career in technology through inspirational talks from industry.https://bit.ly/4mwzRGsDisclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode Guest:Nicola Green is the Chief Communications and Corporate Affairs Officer at Virgin Media O2, where she leads all internal and external communications, brand PR, and public affairs. With over two decades of experience, she's a driving force behind major industry campaigns and a passionate advocate for building trust through authentic communication.Episode Timestamps:0:00 Introduction0:43 Meet Nicola Green: Role at Virgin Media O21:18 Paper rounds and the power of early graft2:30 Building confidence through work, not textbooks3:49 The teacher who fuelled Nicola's drive5:08 The impact of setbacks and self-belief6:35 Balancing hard graft and glass-half-full mindset8:00 Learning from the hard parts of the job9:42 Internal vs external comms: what Nicola learned11:01 Helping others see the opportunity12:31 Why mentors matter (and when to move on)13:53 The fearlessness of youth vs corporate caution15:16 The 6-letter hustle that unlocked her career17:04 Staying curious in the boardroom19:01 Bringing the customer into every conversation20:12 18 years at O2: from startup spirit to industry impact22:41 From iPhone launches to Beyoncé at The O224:45 Why you don't need to know tech to work in telco26:03 Writing is still a superpower27:47 How AI helps — and hinders — comms30:00 AI as a starting point, not a solution32:58 Daisy AI: Using tech for good34:00 Will AI replace comms jobs? Nicola's view36:16 The three life lessons Nicola lives by37:30 Why connections are your career currency38:20 Nicola's duvet flip: enjoying the work, being a role modelEpisode PartnersHg FoundationTogether with The Hg Foundation, we're on a mission to motivate and inspire young people like you to explore, or even start a career in technology through inspirational talks from industry.https://bit.ly/4mwzRGsDisclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode Guest:Adrian Goddard ACIPP is the Commercial Director at the Chartered Institute of Payroll Professionals (CIPP), where he leads commercial growth strategy, bringing together sales, marketing, and events to deliver value for members, partners, and the wider payroll community. With over 20 years of cross-sector commercial expertise and more than a decade in leadership, Adrian is passionate about championing payroll as the heartbeat of every organisation.Episode Timestamps:0:00 Introduction0:41 Meet Adrian Goddard — Commercial Director at CIPP1:46 Adrian's rap surprise for Jack3:03 The origin of Adrian's lyrical talent4:36 How poetry, church, and gospel performances built confidence6:00 Understanding and overcoming fear7:00 Imposter syndrome at director level8:50 Choosing confidence over regret10:01 Adrian's unexpected route into payroll13:31 Advice for job seekers and interview moments that matter15:20 The power of people: community, counsel, and coaching16:55 Grieving, counselling, and building emotional intelligence18:36 The 4 types of support every leader needs20:00 Vision, coaching, and becoming a director at 3321:00 Breaking glass ceilings as a Black leader22:35 Message to young Black men aspiring to lead24:00 Home discipline and leadership authenticity25:30 Why payroll is vital to every business27:20 The emotional impact of getting pay wrong28:50 Learning payroll from the inside out (with help from his wife)30:10 What a Commercial Director at CIPP really does31:15 How AI is changing the payroll industry33:00 Why young people should consider a career in payroll34:20 How CIPP is reaching the next generation35:15 Innovating with festivals, strategy, and youth-led ideas37:21 Adrian's invisible success: the 3 Cs of his leadership brand39:31 Adrian's Duvet Flip: freedom, family and faithEpisode Partners

Episode Guest:Joanne Musselle is the Group Chief Underwriting Officer at Hiscox, where she oversees global underwriting strategy and risk management. With more than two decades in the industry, Joanne is passionate about mentoring future leaders and showcasing insurance as a career that powers progress.Episode Timestamps:0:00 Introduction0:46 Why Joanne said yes to My Duvet Flip1:21 Growing up in Barry, Wales2:28 Early jobs that built Joanne's work ethic3:49 Lessons from working in a hospital5:03 Discovering a career in insurance6:13 Handling rejection and the power of feedback8:15 Overcoming “feedback fear”10:09 Tailoring feedback to different personalities12:33 The surprising scope of insurance13:42 Why you must understand insurance end-to-end15:21 Claims as the “shop window” of insurance15:54 Explaining underwriting with M&Ms17:04 How insurers price risk18:57 The impact of climate change on insurance20:02 The real purpose of insurance: pooling risk20:55 Lifelong lessons from parents and early mentors22:12 Why striving for perfection holds you back22:56 Moving to Singapore — a career-defining leap24:39 Building confidence by taking opportunities26:40 The importance of generosity and community27:50 Mentorship and the value of giving back28:17 22 years at Hiscox — why Joanne stayed28:55 The non-negotiable values that guide Hiscox30:05 Why young people should consider a career in insurance32:14 How cyber and AI are shaping the future of risk32:44 One action to take if you want to be an underwriter34:27 Joanne's duvet flip – what gets her out of bed in the morningEpisode PartnerHiscox, a leading international insurer with more than 3,000 employees worldwide. The company is known for specialist insurance solutions and a strong commitment to customer service.Disclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode Guest:Laura Shaw is Head of Digital Trading at Hiscox UK, where she leads the integration of technology and broker relationships to drive growth. With over 25 years at Hiscox, she has held 12 different roles, championing change and the development of future talent.Episode Timestamps:0:00 Introduction0:09 Why Laura said yes to My Duvet Flip1:12 First job lessons — from WH Smith to the post office2:20 Why applying for more than one job matters3:40 Discovering insurance after university4:57 Surprises about the insurance industry5:04 26 years, 12 jobs — Laura's Hiscox journey6:01 Moving from trainee underwriter to new opportunities7:02 Taking risks and battling imposter syndrome7:56 Learning new skills in different locations8:46 Why meeting people in person matters9:39 Dealing with things going wrong — honesty first10:20 Finding confidence and being authentic at work11:32 Why people are at the heart of Hiscox12:14 When colleagues leave — keeping relationships alive12:57 Laura's current role — digital trading explained13:56 Bringing AI into insurance15:18 The skills needed to use AI effectively17:10 Top three skills Laura looks for in her team18:08 Secrets to a successful insurance career19:04 Why young people should join insurance20:16 Laura's advice for your first day at Hiscox20:52 The two reasons she's stayed 26 years21:58 One word to sum up her career: change22:45 How to embrace change as a journey23:14 Laura's duvet flip — the future of insuranceEpisode Partner:Hiscox, a leading international insurer with more than 3,000 employees worldwide. The company is known for specialist insurance solutions and a strong commitment to customer service.Disclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode Guest:Steve Parry is Group Claims Director at Hiscox, where he leads global claims operations with a focus on fairness, innovation, and helping customers navigate challenges.Episode Timestamps:0:00 Introduction0:33 Steve's first job in Manchester1:29 Why Steve chose insurance over the family business2:37 Starting in claims with just £250 authority3:35 From Manchester to London – chasing bigger opportunities4:33 Restless ambition and the “Incredible Hulk” drive6:02 Core values: fairness, respect and honesty7:55 Lessons from a $20m mistake in South Korea9:39 How competition shaped (and humbled) Steve's career11:49 Building winning teams: Negative Nellys and Analytical Andys14:19 Coaching and steering teams to success16:11 The toughest jobs Steve's ever had18:17 Steering noisy meetings back on track19:39 Why “Steering Steve” became his superpower21:00 The future of insurance: change and agility22:43 Why customer journeys will define the industry24:31 Balancing tech, AI and the human touch27:19 How AI is reshaping claims and service29:02 Why insurance claims is an exciting career path30:39 Data, prevention and the future of claims32:46 Why Steve is passionate about mentoring35:22 The power of being restless and authentic37:24 Why crab moves matter in your career38:58 Steve's duvet flip – what gets him out of bedEpisode PartnerHiscox, a leading international insurer with more than 3,000 employees worldwide. The company is known for specialist insurance solutions and a strong commitment to customer service.Disclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode Guest:Chris Loake is the Group Chief Information Officer at Hiscox, where he leads global technology, data, and cybersecurity. With a career spanning finance, banking, and technology, Chris is passionate about resilience, adaptability, and building winning teams.Episode Timestamps:0:00 Introduction0:43 Chris's first ever podcast1:17 From paper round to first jobs2:00 Advice for your first day at work2:32 From Harvester to accountancy3:21 Why hating a job can be valuable3:56 Discovering technology by accident4:48 Building a first career plan5:52 How to succeed with “no skills or experience”6:38 Programming vs leading7:14 Routes into technology: apprenticeships and bootcamps8:25 Tech roles that aren't coding9:19 What makes someone “super techie”?9:51 Lessons from technology for life balance10:43 Building resilience through sport and work12:03 Why you should never be the fastest in the club12:26 Work with people who inspire you13:02 What to ask in a job interview14:02 Discipline vs motivation15:21 How to stay disciplined in your career15:50 Career pivots and lessons learned17:04 Running towards the hard stuff17:31 Why failure matters18:04 The record label failure story19:00 Why Chris chose business over entrepreneurship20:28 What makes a true entrepreneur21:38 Small business vs large business experience22:46 Go where the people inspire you23:32 Career pivots vs job hopping25:00 Landing a first job in tech25:49 What a Group CIO really does27:04 How to experiment with new technologies28:17 Transferable lessons between tech and careers28:54 CIO vs CTO explained29:33 The career steps needed for leadership in tech29:39 Why Chris joined Hiscox30:47 Technology as a competitive advantage31:38 Supercharging people with technology32:44 Why adaptability is the ultimate skill33:27 From asking two questions to asking 20034:15 Chris's invisible success35:23 Chris's duvet flip – what gets him out of bedEpisode PartnerHiscox, a leading international insurer with more than 3,000 employees worldwide. The company is known for specialist insurance solutions and a strong commitment to customer service.Disclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode Guest:James Brady is the Property Divisional Director at Hiscox, where he leads underwriting and strategy across the UK property market. With over 18 years at Hiscox, James has built teams, led growth, and championed insurance as one of the world's best-kept career secrets.Episode Timestamps:0:00 Introduction0:41 James on demystifying insurance careers1:12 First job and early lessons in pensions2:33 How to stand out in a competitive job market3:28 Knowing your differentiator in interviews4:40 When a “good vibe” job isn't the right fit5:28 Why you should never leave without another role lined up6:21 The role of recruiters and how to spot a good one8:12 Why you must drive your own career9:41 The non-linear path to success10:46 What Hiscox taught James about opportunity12:22 Why insurance is the world's best-kept career secret13:36 The variety of careers inside insurance14:57 How the Lloyd's of London market works16:58 Local vs London underwriting explained18:56 Why James has stayed 18 years at Hiscox20:39 What makes a great manager22:17 The hardest and most rewarding part of managing people22:53 Moving from London to Manchester — a career-defining opportunity24:20 What to consider before saying yes to a big move26:09 Rebuilding the Manchester team and brand27:31 The power of consistency and being as good as your word28:28 Specialising in media and technology insurance29:49 Insuring content creators, designers, and media giants31:07 Why join Hiscox and the insurance industry today32:46 James's duvet flip – what gets him out of bed in the morningEpisode PartnerHiscox, a leading international insurer with more than 3,000 employees worldwide. The company is known for specialist insurance solutions and a strong commitment to customer service.Disclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode Guest:Cath Frost is the Chief Operating Officer at Hiscox UK, where she leads over 400 people across operations, data, change and customer service. With a career spanning finance and insurance, Cath is passionate about building high-performing teams and creating brilliant customer experiences.Episode Timestamps:0:00 Introduction0:41 Cath's first ever podcast experience2:04 Why Cath joined the insurance industry4:16 The hidden opportunities in insurance6:42 What Cath would do differently starting out8:19 Worrying, planning, and career growth10:02 Should you always have a five-year plan?11:33 Why building teams matters more than titles12:09 What does a COO really do?15:31 Six jobs in one: inside Cath's COO role16:14 Jack's customer experience with Hiscox17:50 The three pillars of customer service at Hiscox18:57 How to start if you want to be a future COO20:29 Finding happiness at work (and when Cath didn't)23:32 Creating brilliant teams and finding purpose25:18 Why fun at work is non-negotiable26:40 The employee–employer balance of responsibility29:12 Educating first-time employees about expectations32:07 Why curiosity is Cath's biggest career advice34:37 One year at Hiscox: what opportunity means35:52 Cath's duvet flip – what gets her out of bedEpisode PartnerHiscox, a leading international insurer with more than 3,000 employees worldwide. The company is known for specialist insurance solutions and a strong commitment to customer service.Disclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

My Duvet Flip x Hiscox Takeover Trailer.

Episode Guest:Valerie Michie is the CEO of Choice Care Group and a passionate advocate for the power of social care careers. With a background in leadership across multiple sectors, she's committed to making care more visible and accessible for the next generation.Careers at Choice Care Group:https://bit.ly/45epykUEpisode Timestamps:0:00 Introduction0:42 Why Valerie joined My Duvet Flip1:44 Valerie's first proper job at Asda3:23 Lessons in communication and teamwork5:00 Becoming a better communicator through listening7:06 Pushing through discomfort and growing confidence8:19 From graduate uncertainty to KPMG9:32 Realising accountancy wasn't her calling11:02 When to move on or stay in a job12:47 The “black circle” diary reflection method13:44 Worst money mistake Valerie ever made14:28 The power of saving early: Valerie's top money tip16:12 Why reflection matters in your career18:30 Reflecting as a team in the care sector20:03 Why young people rush — and shouldn't21:29 Valerie on becoming a CEO23:06 Advice for new starters in any industry24:11 Give it a year — Valerie's rule of thumb25:57 What a CEO actually does at Choice Care Group27:00 Career paths within care: Support Worker to Manager28:44 What makes a great care worker?30:01 Why care is a brilliant industry for young people31:05 Making care and support more visible33:00 What young people told Valerie about joining care34:28 Where Choice Care Group operates35:09 Why join Choice Care Group?36:06 What care taught Valerie that corporate life didn't37:00 “Choices Got Talent” and holding hope for others39:45 Valerie's advice to care job applicants41:22 Valerie's life lesson: listen first43:39 Valerie's duvet flip: what gets her out of bedEpisode Partners

Episode Guest:Jane Kielty is the CEO of Aon across the UK, Ireland, and South Africa, bringing over 20 years of experience in insurance, pensions, and reinsurance. She is passionate about early careers, client service, and inspiring purpose-driven work.Episode Timestamps:0:00 Introduction0:45 First meeting Jack & flipping the duvet (literally)2:00 From fish & chips to the boardroom4:10 Early lessons in customer service and hard work6:05 The RAF dream that shaped her resilience8:15 Pivoting from law to insurance10:30 Building a 20-year career at Aon13:05 Positivity, energy and choosing happiness15:25 What makes someone great in client service17:40 The 2004 career plan that changed everything19:50 Learning AI as a CEO — and what it taught her22:05 Why curiosity and listening are critical soft skills24:15 What schools don't teach (but should)26:40 How to think about money and avoid regrets29:00 Why Aon's early careers programme stands out31:10 Making insurance, pensions & reinsurance exciting33:15 Purpose, impact and working with clients35:00 Her invisible success: treating every pound as her own37:10 What flips her duvet every morningEpisode Partners✈️ easyJetExplore exciting career opportunities at easyJet, one of Europe's leading airlines. Whether you're passionate about aviation, customer service, engineering, or corporate roles, easyJet offers a dynamic work environment focused on innovation and growth.https://bit.ly/3yCRlNS

Episode Guest:Jon Holt is the UK CEO of KPMG, where he leads a team of over 16,000 professionals. With more than 30 years at the firm, Jon brings a reflective, values-led approach to leadership.Episode Timestamps:0:00 Introduction – Jon Holt joins My Duvet Flip 1:28 Starting out washing dishes in a Yorkshire pub3:10 What Jon learned behind the bar4:42 Advice to young Jon: try everything, especially work experience6:20 Why accountancy beat law for Jon7:35 Do what you enjoy – or go do something else9:10 Getting early career advice – and learning to stay10:52 From Wakefield to KPMG partner12:15 The value of diverse work experience13:36 When to leave a job and when to double down15:00 Investing young – Jon's biggest financial regret16:30 How to spot good vs bad career advice18:00 Feedback fear & learning from failure20:15 What makes a great future accountant?22:10 Curiosity in the age of echo chambers24:00 Tips for building a curious mindset25:45 Kindness and culture at KPMG27:10 What it really takes to become a partner28:50 The loneliness of leadership – and why outside mentors matter30:10 Everyone's the CEO of their own life31:25 Why the journey matters more than the destination33:00 The myth of enjoying success without earning it34:20 Life after KPMG – Jon's future beyond the firm35:48 Final lessons from 30 years at the top37:00 What flips Jon's duvet every morning38:25 Jack's closing reflections on kindness, culture & leadershipEpisode Partners✈️ easyJetExplore exciting career opportunities at easyJet, one of Europe's leading airlines. Whether you're passionate about aviation, customer service, engineering, or corporate roles, easyJet offers a dynamic work environment focused on innovation and growth.https://bit.ly/3yCRlNS

Episode Guest:Adolfo Hernandez is the Group CEO of Capita PLC, known for his people-first leadership and transformation-driven mindset. With a global career spanning tech giants and turnaround challenges, he champions curiosity, innovation, and purpose-led growth.Episode Timestamps:0:00 Introduction1:20 Adolfo's first job: lessons from behind the bar3:45 Learning life skills outside the classroom5:30 Choosing work over comfort: building independence7:00 Conflict, observation, and people skills9:15 Why curiosity is Adolfo's greatest asset11:30 Nerd roots: coding from age 1213:50 Learning to unlearn: lessons from Amazon16:40 Building leadership beyond micromanagement19:10 High-performance culture: what it really means21:25 The fragmentation of modern ambition23:00 Volunteering in Kenya: a CEO's reflection25:15 How birthplace shapes opportunity27:05 The only thing not changing at Capita28:30 Injecting AI into essential services30:20 Empowering 10,000 staff to define new values32:10 Adolfo's four new values driving change34:00 Playing every lever in transformation36:30 People-first innovation and fearless change38:00 The future of human-in-the-loop service delivery39:50 What gets Adolfo out of bed in the morning41:30 Final advice: daily growth, daily impactEpisode Partners✈️ easyJetExplore exciting career opportunities at easyJet, one of Europe's leading airlines. Whether you're passionate about aviation, customer service, engineering, or corporate roles, easyJet offers a dynamic work environment focused on innovation and growth.https://bit.ly/3yCRlNS

Episode Partners

{description}

Episode Guest:Francesca White is the Managing Director of Porky Whites, a third-generation family-run food business where she's leading with creativity, resilience, and a deep-rooted love for great-tasting sausages.Episode Timestamps:0:00 Introduction1:20 Growing up in a family of butchers2:52 From slicing ham to mastering butchery4:00 The art of shop displays and value-added meats6:00 What hard work really means to Fran7:20 Why Fran never hits snooze8:10 Creativity, boredom, and the dyslexic advantage10:30 Owning your story as a dyslexic leader13:10 Building confidence through asking questions15:00 How to know if you're surrounded by the right people16:15 Trusting your gut in business17:40 Surviving and rebuilding after a contract disaster20:15 Why resilience is everything21:00 Fran's biggest financial regret22:25 The danger of tap payments: a money tip for Gen Z23:55 Fran's love for packaging and creativity25:30 From butcher shop to retail giant28:15 The sausage science behind product development30:10 When flavours flop: lessons in naming and branding32:30 Launching bold new sausages with AI support34:00 Why Fran believes in sausage-based job creation36:00 The surprising power of AI at Porky Whites39:30 Tips for new founders: know your numbers and your story42:40 Why feedback fear is holding young people back44:10 Fran's final duvet flip: championing small business impactEpisode Partners✈️ easyJetExplore exciting career opportunities at easyJet, one of Europe's leading airlines. Whether you're passionate about aviation, customer service, engineering, or corporate roles, easyJet offers a dynamic work environment focused on innovation and growth.https://bit.ly/3yCRlNS

Episode Guest:Sally-Ann Beaver is the Sales Director at Utility Aid, where she champions energy solutions for charities and not-for-profits. With a deep passion for people and decades of experience, she's dedicated to creating impact through kindness, leadership, and advocacy.Episode Timestamps:0:00 Introduction0:54 Welcome Sally-Anne Beaver to My Duvet Flip1:48 First job and early lessons from youth training3:10 Lifelong learning in a changing energy industry4:17 Facing self-doubt and proving yourself without a degree5:25 From overlooked to empowered: Sally-Anne's turning point6:35 The power of support and building strong teams7:46 Mistakes, accountability, and growing from conflict9:24 Becoming just a number in the corporate world11:30 Starting over after 17 years and finding a new path13:13 Rediscovering purpose through leadership14:43 Politics and frustration in local government16:08 Deprivation, emotional toll, and shifting focus17:57 Why Utility Aid was the right move19:47 Lobbying to help the most vulnerable21:02 The unconventional route to Sales Director23:40 Interview advice: how to stay grounded through multiple rounds26:03 Spotting and nurturing potential in people27:07 What exactly does a broker do for charities?29:25 Real impact: saving millions for not-for-profits30:02 What's broken in the UK energy system?31:43 The challenge of doing the right thing affordably34:00 A call for better broker partnerships and discounted products35:59 What's working well in the energy sector36:37 Explaining the energy crisis in one word38:48 Carrying the emotional weight of the crisis40:04 What Utility Aid is doing differently42:42 Sally-Anne's My Duvet Flip: making someone's day worth itEpisode Partners✈️ easyJetExplore exciting career opportunities at easyJet, one of Europe's leading airlines. Whether you're passionate about aviation, customer service, engineering, or corporate roles, easyJet offers a dynamic work environment focused on innovation and growth.https://bit.ly/3yCRlNS

Episode Guest:Anna Blackman is the Chief Operating Officer at CIPFA, with over two decades of experience leading transformation and championing people-centric leadership. She is known for her sharp insight, warmth, and unwavering commitment to making workplaces better for everyone.Episode Timestamps:0:00 Introduction0:44 Meet Anna Blackman: COO of CIPFA1:21 The Mr Potato Head Theory: Finding Common Ground2:15 First Job at McDonald's: Lessons in Teamwork3:17 Surviving Dysfunctional Teams5:01 Trust, Fun, and Team Dynamics6:40 Bored or Unhappy at Work? Here's How to Tell8:02 Running a Hotel at Uni: Thrown in the Deep End9:49 Worst Job Ever: Data Entry & Sticking It Out11:31 Building Resilience Through Boring Work13:14 Emotional Emails & Learning to Pause14:50 Be Yourself in Email (and Life)16:17 Launching 'Kind Human': Leadership with Kindness17:48 Money Regrets & Learning to Save19:10 Top Money Tip: Always Renegotiate20:40 How Anna Became COO at CIPFA22:24 Mental Health in the Workplace: Speak Up25:26 Reaching Out: The Power of Asking “Are You Okay?”27:37 What CIPFA Actually Does31:11 Anna's Global Work: From Rwanda to the World Bank32:51 Finding Fulfilment in Work-Life Integration34:17 Advice to Young People: Say Yes to Everything35:36 Anna's Duvet Flip: Helping People, Big and SmallEpisode Partners✈️ easyJetExplore exciting career opportunities at easyJet, one of Europe's leading airlines. Whether you're passionate about aviation, customer service, engineering, or corporate roles, easyJet offers a dynamic work environment focused on innovation and growth.https://bit.ly/3yCRlNS

Episode GuestEpisode TimestampsEpisode PartnersCheck out the latest from Halo:https://halograduates.com andhttps://www.instagram.com/halonextgen/Disclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates.The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode Guest:Martin Björnberg is the Chief Financial Officer of Handelsbanken UK, where he brings decades of experience in financial strategy, leadership, and operational excellence. His career spans multiple disciplines, including HR and frontline banking, rooted in a passion for ownership and resilience.Episode Timestamps:0:00 Introduction0:52 Martin's Career Journey to CFO1:59 Lessons from Martin's First Job3:02 Theory vs Practice in the Workplace4:18 How to Add Value in Your First 90 Days5:40 The Power of Taking Ownership6:47 What Tennis Taught Martin About Resilience8:12 Resilience and Setbacks in Work and Life9:47 Creating a Positive Work Culture11:00 Bringing Your Full Self to Work12:16 Awareness, Common Sense & Social Dynamics13:07 Why Being in the Office Still Matters14:31 Developing Communication Skills Over Time16:00 Stepping Outside Your Comfort Zone17:45 Speaking Up as an Introvert19:04 Military Discipline & Decision-Making21:00 How to Bounce Back from a Bad Decision24:07 Rethinking Time & Career Expectations26:54 Why Martin Believes in Long-Term Roles29:09 The Power of Influence and Role Models30:22 What a CFO Actually Does32:07 Which CFO Tasks Excite Martin Most33:35 Career Paths That Can Lead to CFO35:30 Financial Steering & Local Decision-Making37:16 Transferring Skills Across Industries39:34 Why Financial Skills Are Always in Demand42:24 Inside Handelsbanken UK's Culture44:03 What Engagement Looks Like in Practice45:33 If Martin Started His Career Again…47:10 Martin's Core Life Lesson51:07 What Gets Martin Out of Bed — His Duvet FlipEpisode Partners✈️ easyJetExplore exciting career opportunities at easyJet, one of Europe's leading airlines. Whether you're passionate about aviation, customer service, engineering, or corporate roles, easyJet offers a dynamic work environment focused on innovation and growth.https://bit.ly/3yCRlNS

Episode Guest:Meagen Burnett is the Chief Financial Officer of Schroders plc, appointed in January 2025 after joining the firm as Chief Operating Officer in 2023. With over 25 years in financial services—including senior roles at M&G plc, JPMorgan, Goldman Sachs, and KPMG—she now oversees Schroders' finance, operations, technology, and corporate services functions.Episode Timestamps0:00 Introduction0:46 Meet Meagen Burnett, CFO of Schroders1:11 Meagen's first job in a South African mine2:59 Career advice to her younger self3:43 How Meagen decides when to say no5:36 Turning down mining for financial services6:05 Walking through unknown doors at KPMG7:05 Building curiosity in your career9:40 The line between curiosity and intrusion11:24 Embracing feedback and managing fear13:18 The power of pausing before reacting14:42 Career doubt and managing tough times16:45 Is the grass really greener?17:43 A missed startup opportunity18:44 Meagen's simple money tip to her 18-year-old self20:05 Mental health in the workplace21:48 Encouraging open conversations at work24:37 Creating safe spaces and work communities26:20 What Schroders does and Meagen's CFO role27:43 How Schroders manages people's money30:00 Money tips for young people and beginners32:31 Responsibilities of a Group CFO33:47 Schroders' global impact and client trust34:53 Meagen's favourite part of her job35:03 What makes a great CFO today36:13 From Kimberly to the FTSE 10037:00 Meagen's life lesson: never give up38:22 Meagen's duvet flip: running, learning, peopleEpisode Partners✈️ easyJetExplore exciting career opportunities at easyJet, one of Europe's leading airlines. Whether you're passionate about aviation, customer service, engineering, or corporate roles, easyJet offers a dynamic work environment focused on innovation and growth.https://bit.ly/3yCRlNS

Episode Guest:Claire Darley is the Vice President of Go to Market and Sales EMEA at Adobe, where she leads strategic initiatives across the region with a focus on transformation and customer-centric growth.Episode Timestamps:0:00 Introduction – Meet Claire Darley, VP at Adobe1:24 Humble beginnings – Hairdressing in Scunthorpe3:40 Moving to London & landing an IBM internship6:05 “It starts with a yes” – Overcoming fear & embracing change8:30 Acting before you're ready – Career risks & regrets11:00 Feedback fear – Why we resist it & how to overcome14:15 Being super coachable – Asking for feedback with intent17:05 How to reject feedback professionally19:40 The ‘salesman's pause' & power of silence21:20 What makes a great salesperson – Curiosity & listening24:15 Questions over answers – Lessons in leadership27:10 Preparing for business reviews – Zooming out with insight29:45 Starting at Adobe – 16 interviews & instant culture fit32:05 Defining company culture – Kindness, clarity & consistency34:30 Becoming an internal activist – Leading change at Adobe36:55 Launching Adobe Express – Side hustle to scale-up39:10 AI for everyone – Accessibility, provenance & ethics41:30 Future of creativity – Levelling the playing field43:00 Staying energised – Disruption, excitement & impact45:10 Claire's invisible success – Driving change & creating followship47:15 What gets Claire out of bed – Her kids, West Ham & purpose49:05 Closing reflections – Ruthless kindness & career mindsetEpisode Partners✈️ easyJetExplore exciting career opportunities at easyJet, one of Europe's leading airlines. Whether you're passionate about aviation, customer service, engineering, or corporate roles, easyJet offers a dynamic work environment focused on innovation and growth.https://bit.ly/3yCRlNS

Episode GuestGuy Kinnings is the CEO of the European Tour Group (DP World Tour), formerly Deputy CEO and Ryder Cup Director, with a three-decade career in golf leadership, including senior roles at IMG managing global golf operations and elite players. He played a key role in the PGA Tour strategic alliance and the successful 2023 Ryder Cup in Rome.Episode Timestamps0:00 Introduction0:48 Starting out in sport through law2:11 The Mark McCormack story3:44 Advice to young Guy5:04 Why patience is a superpower7:28 Balancing ambition with growth9:40 Did Guy plan to be a CEO?12:14 Overcoming imposter syndrome14:32 How to gracefully pursue opportunity16:22 Building confidence in your capability18:00 Knowing your role as a leader19:31 The power of asking questions20:48 Key lessons from Guy's first year as CEO22:46 Delegating to empower your team25:01 Balancing work and family in a global sport27:33 Making golf more inclusive and modern31:49 Career advice for aspiring golfers34:10 Careers in sport beyond playing37:03 Why diversity matters in golf38:40 Guy's invisible keys to success41:02 Career-defining principles44:05 The power of honest self-assessment46:50 Guy's duvet flip motivation50:47 Closing thoughts and appreciationEpisode Partners✈️ easyJetExplore exciting career opportunities at easyJet, one of Europe's leading airlines. Whether you're passionate about aviation, customer service, engineering, or corporate roles, easyJet offers a dynamic work environment focused on innovation and growth.https://bit.ly/3yCRlNS

Episode GuestBarney Martin is a Senior Manager in Marketing at Compare the Market, where he leads brand planning and media strategy. With a strong background in paid media, SEO, CRM, and PR, he has held multiple senior roles focused on brand growth and effectiveness. Previously seconded internationally to Telesure Investment Holdings, Barney brings global experience in cross-functional leadership. His strategic focus includes marketing planning, customer acquisition, and managing omnichannel campaigns. He is a Durham University graduate and is based in the UK.Episode Timestamps00:00 – Introduction: Barney Martin & Compare the Market 01:10 – First Job at 14: Waiting Tables & Hating It02:22 – Lessons From Work You Don't Enjoy03:44 – Finding What Fires You Up05:03 – Saying Yes vs Saying No: Know Your Why06:01 – Workplace Reality Check: Where's the “Magic Sauce”?07:56 – Courage Comes Before Confidence09:13 – Trust & Psychological Safety at Compare the Market10:23 – Great People, Value & Trust: The Culture Formula11:40 – Defining Great Culture Through Real Values12:58 – Earning Trust: Six Months in South Africa14:20 – Living Abroad: What Barney Learned About Himself15:54 – What He'd Do Differently Next Time17:14 – Balancing Confidence With Listening18:31 – How to Make Impact Early in a New Role19:44 – Learning at Work Starts With People20:46 – Learning Opportunities at Compare the Market21:57 – The Power of Asking for Opportunities23:05 – Squiggly Careers: Embracing Uncertainty24:38 – Staying Curious Through Role Models & Mentors26:00 – Mentors vs Mentoring: What's the Difference?27:33 – One-Off Mentoring Conversations That Matter28:31 – How to Get the Most Out of a Mentor Session29:06 – Joining Compare the Market as a Graduate30:08 – Discovering Brand Planning During a Pandemic31:20 – Why He Wanted to Stay After Just One Rotation32:34 – The Value of Rotation: Broaden Before You Specialize33:11 – Current Role: Brand Planning & Strategy34:00 – Understanding Gen Z & Future Customer Needs35:22 – Long Life Learning: Find Your Thread36:05 – Learning Spanish: Habits & Accountability36:58 – Invisible Success: Emotional Intelligence38:04 – Final Question: What's Your Duvet Flip?38:46 – Wrap-Up: It All Comes Back to People Episode Partners

Episode GuestJack Parsons interviews Nathan Coe, the Chief Executive Officer of Auto Trader UK, where he has been a driving force behind the company's operational and technological evolution for over 18 years. Since joining the company, Nathan has held several senior leadership roles including Operations Director and Product & Technology Director, where he oversaw critical functions such as product development, marketing, data, and technology. Appointed CEO in February 2020, Nathan brings a wealth of experience in corporate strategy and digital transformation, built on earlier roles in corporate development at Telstra and Sensis. His tenure reflects a deep commitment to innovation and efficiency within the automotive marketplace sector.Episode Timestamps0:00 – Meet Nathan Coe: CEO of Auto Trader & His Duvet Flip0:31 – First Jobs, Family Background & Early Career Aspirations2:09 – From PWC to Purpose: Moving Beyond Money-Driven Goals3:36 – Proving People Wrong & Embracing the Inner Rebel5:00 – Was There a Grand Career Plan? (Spoiler: No)6:45 – Breaking into Competitive Graduate Roles8:44 – Tips for Interviews, Standing Out & Being Authentic11:20 – What Auto Trader Looks for in Candidates12:58 – The Importance of Teamwork, Collaboration & EQ14:45 – Inside Auto Trader's Quirky Culture & Values17:01 – Inclusion as a Strategy, Not Just a Policy19:14 – Longevity at Auto Trader: 10-Year Avg. Tenure20:45 – Nathan's First Car (and Why the Window Fell In)22:33 – Buying Your First Car: Insurance, Costs & Tips25:00 – How Auto Trader Helps You Buy Smarter with Tech26:51 – The Tank Listed on Auto Trader (Yes, Really)28:30 – Content Responsibility & Platform Trust30:00 – Behind the Scenes: AI & Data Science at Auto Trader31:36 – Career Paths at Auto Trader: Tech, Product, B2B & More33:30 – From Magazine to Digital: A Tough but Bold Transition35:12 – Launched Before Google: Auto Trader's 1995 Website36:49 – Why Owning Cars Still Matters in the Digital Age38:41 – Making Car Buying Seamless with Tech40:22 – What's Next for Auto Trader? The Digital Future42:36 – Impacting Millions: Auto Trader's Reach in the UK44:10 – Leadership Philosophy: Care Deeply, Stay Grounded45:51 – Advice on Resilience: No One Promised It'd Be Easy47:29 – Nathan's Duvet Flip: Empowering Others to Break Limits49:00 – Closing Thoughts & A Legacy of ImpactEpisode Partners✈️ easyJetExplore exciting career opportunities at easyJet, one of Europe's leading airlines. Whether you're passionate about aviation, customer service, engineering, or corporate roles, easyJet offers a dynamic work environment focused on innovation and growth.https://bit.ly/3yCRlNS

Episode GuestRoss McColl is Head of Consultancy at Halo Service Solutions (HaloPSA), where he leads enterprise software implementation and client success strategies. With over six years at Halo, he's held roles across consultancy and APAC delivery. His background includes experience in finance, retail, and fundraising, bringing a well-rounded and client-focused approach to software consultancy.Episode Timestamps00:00 - Introduction: Ross McColl & Halo PSA01:10 - Early Jobs: Paper Rounds & Resilience02:45 - What Is a “Rough Job” & Why It Builds Character04:00 - Motivation to Work Early & Earning Mindset05:15 - Defining Hard Work: Productivity Over Hours06:50 - How to Stay Focused and Work Smart07:50 - The Power of Asking for Help09:00 - Embracing Questions Early in Your Career10:30 - From Economics Degree to Tech Industry11:45 - Joining Net Help Desk (Now Halo) & First Impressions13:00 - Leadership Vision at Halo & Paul Hamilton's Influence14:00 - Culture at Halo: Sports Team Energy & Collaboration15:50 - The Halo Training & Progression Journey17:00 - Failing the First Project and Bouncing Back18:40 - Resilience and Growth at Halo19:50 - Ross's 6-Year Journey from Graduate to Manager21:00 - Leading by Example, Not Title22:20 - Hands-On Culture: Even the CEO Codes23:30 - Flat Structure & Open Communication at Halo24:50 - A Life Lesson from the CTO: “The Answer's Out There”26:00 - Why Join Halo: Opportunity, Travel & Innovation27:15 - Empowering Graduates to Lead & Create28:00 - Final Question: Ross's Duvet Flip28:50 - Closing Thoughts & GratitudeEpisode PartnersCheck out the latest from Halo:https://halograduates.com and https://www.instagram.com/halonextgen/Disclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates.The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support. Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you're struggling with mental health of any kind, you can find free support here:https://www.nhs.uk/mental-health/

Episode GuestA fully committed IT Consultant with over 30 years of industry experience. An outstanding record of achievement in sales and delivery of very large scale IT services in multi-billion dollar application development and infrastructure modernisation programs.Episode Timestamps00:00 - Introduction to Sukhi Gill & Calitii01:26 - From Stacking Shelves to Tech Leadership03:00 - Hard Work and Balancing Education with Family Duty04:50 - Learning to Code on a BBC Micro06:00 - Defining Real Hard Work07:30 - Delivering Value Before Moving Up09:00 - Simplifying Tech for Business Users11:00 - Building MVPs and Understanding User Outcomes12:45 - Compromising and Career Balance14:30 - Importance of On-the-Job Learning15:30 - Saying “I Don't Know” as a Superpower17:00 - Lifelong Learning and Reverse Mentoring19:00 - Learning Across Generations at Work20:30 - Early Career Pivot & Mini MBA Experience23:00 - Building Business Mindset in Tech25:00 - Personal Loss and Career Resilience27:00 - Feeling Disadvantaged and Overcoming Bias29:00 - Turning Differences into Strengths30:40 - Soft Skills vs. Technical Skills33:00 - Top Three Soft Skills for Success35:00 - Getting Excited About Startups37:00 - Startup Culture vs. Corporate Barriers39:00 - Culture Change and Innovation in Large Orgs40:20 - Getting Frustrated & Founding Calitii42:00 - Importance of Working Abroad44:00 - Standing Out Without a Title46:00 - Building a Personal Brand and Public Voice47:30 - Empowering Young Talent to Present to Clients49:30 - Courage Before Confidence in Tech50:45 - Impressive Client Demo by Graduates52:00 - Best Way to Enter Tech Today54:00 - Building a Project Portfolio & Hackathons56:00 - Advice for CEOs: Get Curious About Tech57:30 - Reverse Mentoring and Learning from Gen Z59:00 - Start with Employees to Understand Customers1:01:00 - Practical Client Research Creates Rapport1:02:45 - Final Question: Sukhi's Duvet Flip1:04:00 - Closing Thoughts & ThanksEpisode PartnerCalitii enables major organisations to unlock the full potential of ServiceNow, driving efficiencies, increasing productivity, and facilitating collaboration for faster and more effective operations.Disclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Matthew Widick, Director of Data Enablement at Compare the Market: How I landed a role in Data and AI

Check out Lancia Consulthttps://www.lanciaconsult.com/Episode GuestJeff Cronkshaw is the CEO and co-founder of Lancia Consult, a global consultancy launched in Singapore in 2012. With a background in pharmaceuticals and consulting at Accenture, Jeff has led Lancia's expansion across Asia, Europe, and South Africa. He also serves as Deputy Chair of the University of Brighton Board, is a Global Scot business advisor, and co-founded The Gateway Project to support disadvantaged youth.Episode Timestamps00:00 - Intro: Why Jeff's story matters00:24 - Meet Jeff Kroshaw, CEO of Lancia Consult01:12 - What gets Jeff out of bed every morning01:40 - His first job: 15-mile paper rounds in rural Scotland02:53 - From disco DJ to coding gigs early entrepreneurship03:38 - First proper job at Eli Lilly & how it shaped him05:15 - Why discipline still matters in today's workplace06:46 - Employment contracts vs. mortgages08:13 - Joining a culture that fit & how it clicked09:53 - The #1 thing Jeff looks for in new hires11:00 - Why consulting is one of the most unique careers13:16 - What a day in consultancy really looks like14:45 - Why consultants don't need to have all the answers16:20 - The life skill every consultant needs: self-resilience17:44 - The loneliness of consultancy & how to fight it20:06 - Why Jeff treats company culture like a compass21:33 - Building a support network like a garden24:25 - Your network is your future26:02 - Failing 6 interviews before landing his career break27:14 - How to bounce back from rejection29:04 - Co-founding a business with his wife (and surviving it!)31:30 - Why Lancia was bootstrapped—and stayed that way33:07 - Global growth: the vision behind their multi-office strategy35:01 - Lessons from 14 years of entrepreneurship37:10 - Where most entrepreneurs go wrong39:40 - It's not a business until an invoice is paid41:16 - The secret to why clients choose LanciaConsult42:51 - Why commercial flexibility wins deals44:20 - Life lesson: when a boss tore up his work46:06 - Jeff's final Duvet Flip why this business has to workEpisode PartnerLancia Consult is a global management and technology consultancy helping brands, governments, and scale-ups tackle complex challenges and achieve strategic goals. With nearly 100 people across seven offices, Lancia delivers practical, people-first consulting—from strategy to execution—driving real impact through a deeply experienced and entrepreneurial team.Disclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Check out Pax8 hereEpisode GuestChloe Cameron is VP of Global Employee Experience and Strategic Programs at Pax8, where she builds culture, systems, and structure to help employees do the best work of their lives. Episode Timestamps:00:00 - Average people can get great jobs00:24 - Meet Chloe Cameron, VP at Pax801:15 - Safe doesn't mean comfortable: courage in the workplace01:58 - What's your duvet flip?02:26 - Chloe's first job in a frozen-in-time department store03:55 - Financial freedom and learning the value of hard work04:47 - Choosing practicality over perfection early in your career05:49 - What Chloe looks for in early career candidates06:44 - No experience or hobbies? Here's how to stand out07:39 - How to reflect meaningfully and use journaling08:45 - Managing boredom at work and staying proactive09:59 - From school to Cambridge to the unknown world of work11:07 - When the academic path ends: now what?12:19 - Advice for graduates entering the job market13:16 - Chloe's first “wrong” job and what it taught her14:25 - Quitting isn't weakness: when and how to leave15:38 - Great people, boring job? What to do next16:33 - The right way to quit without burning bridges17:54 - What does 'safe at work' really mean?19:01 - Landing the job at Microsoft: what it meant to Chloe20:25 - Culture shocks in corporate environments21:31 - Why the smartest person doesn't always get the best job22:47 - Build your reputation by being reliable23:40 - How to network and work smart, not just hard24:27 - Chloe's first leadership experience and key lessons25:46 - Should you be a manager? How to decide26:48 - Leadership is hard: here's what to expect27:51 - Developing your leadership style over time28:50 - Continuous learning and leadership evolution29:33 - Leading across cultures: from the UK to the Philippines30:58 - Pax8's cultural values: seek to understand and we before me31:54 - Remote work and the return to the office33:13 - Leaving Microsoft for startup life34:17 - Why stupid rules pushed Chloe to take the leap35:48 - The power of small business with big ambition36:39 - Building a role from scratch in a startup37:50 - Chloe's top career advice: fill the gaps39:06 - What Chloe looks for in a résumé today40:13 - What is a VP of Global Employee Experience?41:43 - Creating people-first tools at Pax842:38 - Why join Pax8: opportunity, culture, and growth43:39 - Chloe's duvet flip: build the workplace she always wantedEpisode PartnerPax8 is the technology marketplace of the future, linking partners, vendors, and small to midsized businesses (SMBs) through AI-powered insights and comprehensive product support. With a global partner ecosystem of over 38,000 managed service providers, Pax8 empowers SMBs worldwide by providing software and services that unlock their growth potential and enhance their security.Disclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Check out the latest careers at easyJet:https://bit.ly/3yCRlNSEpisode Guest:Meet Anna Lundstrom, CEO at Nespresso UK&I as she's interviewed by Jack Parsons on My Duvet Flip.Episode Timestamps:00:00 - “Risk is cheap when you're young”00:27 - Meet Anna Lundstrom, CEO at Nespresso UK & Ireland01:46 - Why courage comes before confidence03:01 - Anna's first podcast and coffee intro04:07 - Wellness and the future of coffee05:37 - UK's favorite drink: coffee over tea06:48 - How Nespresso's barcode tech works08:29 - Coffee consumption moments across the day10:15 - Internships, cold emails, and creating your own chance12:04 - Overcoming fear of failure and imposter syndrome13:50 - Focus on the start line, not the deadline15:21 - The pressure to be perfect and mental balance17:01 - Building authentic company culture18:56 - The power of direct but caring leadership20:38 - Ruthlessly kind: being tough with heart22:19 - Anna's career lesson: bring others with you23:31 - The value of trying different cultures and roles24:43 - How to choose the right mentor26:01 - Creating your own opportunities at work27:54 - Intern to CEO: it's a journey, not a sprint29:09 - Don't chase titles, chase impact30:30 - Prioritising your time as a leader32:22 - The CEO's changing weekly focus33:41 - From Chief Brand Officer to CEO35:17 - What does a Chief Brand Officer do?37:13 - How to become a future CBO38:25 - Transitioning into the CEO role40:08 - Ask better questions, not have all the answers41:39 - CEO surprise: people take the most time—and are worth it43:22 - The people side is critical to business success44:20 - Coffee and wellness are merging45:23 - Recycling made easy: Royal Mail pickup46:06 - Social impact through Change Please partnership47:50 - Coffee as a force for good49:13 - From farm to cup: how coffee gets made50:48 - How innovation drives Nespresso52:03 - Design, color, and capsule psychology53:33 - What makes a great product launch54:55 - Brand value proposition is key55:56 - Lessons for job seekers: your story matters56:56 - What Anna looks for when hiring57:49 - Anna's message of hope: create your own opportunity58:04 - Anna's duvet flip: bringing joy to others' morningsEpisode PartnereasyJet streamlines affordable travel for all, with every role crucial in connecting millions via Europe's top airline network. With an innovative culture, easyJet empowers you to shape travel's future.Disclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode GuestMeet Mark Hassan-Ali, COO at N Family Club, interviewed by Jack Parsons (UK's Chief Youth Officer).Mark Hassan-Ali is a strategic and people-focused leader, currently Chief Operating Officer at N Family Club. With a career spanning global consultancies, agencies, start-ups, and multinationals, he brings sharp commercial acumen and a passion for inclusive, high-growth cultures. Since joining N in 2020, Mark has helped scale the business across operations, people, sales, and marketing. A trusted advisor and Fellow of the CIPD, REC, and RSA, he's committed to driving meaningful, purpose-led change.Episode Timestamps00:00 - You can always lead with kindness 00:27 - Meet Mark Hassan-Ali, COO at N Family Club 01:26 - What's on Mark's mind in a fast-growing business 02:46 - Managing overwhelm and staying focused03:58 - Personal life plans vs society's expectations05:17 - How to avoid shiny object syndrome06:50 - The power of your "Square Squad"08:29 - Who's in Mark's personal support circle10:22 - Mark's school days and early lessons11:44 - Dressing as a dolphin at 1812:49 - Work values vs company values13:46 - How to have tough conversations with kindness15:10 - Examples of real kindness at work16:46 - The importance of not blindsiding people17:48 - Interviewing with kindness18:55 - The problem with rigid interview structures19:59 - Humanising business culture21:00 - Culture isn't posters, it's behaviours22:01 - A culture that shines in tough times23:34 - Culture is non-negotiable at N Family Club25:04 - How N Family Club began and grew26:34 - Scaling to 40 nurseries since 202027:38 - Building and evolving the operations playbook28:50 - Why leadership hires are key30:10 - From 15 brand ideas to 2: focus wins31:33 - Constantly evolving to avoid complacency32:24 - Looking globally for inspiration33:01 - What makes N Family Club special34:03 - Why language and titles matter35:05 - Inside a nursery: team structure36:05 - Mark's respect for early years educators37:00 - Creating career opportunities for all38:06 - Flexibility for every lifestyle39:00 - Changing how early years careers are seen40:22 - The need for greater recognition in the sector42:34 - Why early years is so valuable43:00 - Why you should join N Family Club44:20 - Mark's advice for job applicants46:00 - Be yourself, do your research47:17 - Avoid the “spray and pray” job hunt48:20 - There's always a way – slow down49:10 - Mark's duvet flip – impact through people50:02 - Staying focused on the one-pager Episode PartnerN Family Club is rethinking careers in early years education by giving educators the respect, support, and opportunities they deserve. We're challenging industry norms and building a culture where people can thrive. With nurseries across London, the South East, and the West Midlands, we're always looking for passionate people to join the N Family.Disclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/