Podcasts about chief experience officer cxo

Marla Bace: Mastering Emotional Intelligence for Effective Leadership and Self-Awareness Marlabace.com About the Guest(s): Marla Bace is a certified business and leadership coach with over three decades of experience in driving real results. As a former award-winning Chief Marketing Officer (CMO) and Chief Experience Officer (CXO), Marla is renowned for providing real-world coaching and proven growth strategies. Her expertise lies in guiding accomplished professionals and business owners through practical and values-aligned decisions. Her coaching methods blend emotional intelligence and executive strategy, aiming to enhance influence and measurable results in a business context. Marla is dedicated to putting humanity at the heart of business success, empowering others through clarity and accountability. Episode Summary: In this engaging episode of The Chris Voss Show, host Chris Voss welcomes Marla Bace, a distinguished leadership and business coach, to discuss the principles of emotional intelligence and self-awareness in leadership. As the world of business evolves, so does the importance of aligning personal authenticity with leadership influence. Marla stresses that emotional intelligence isn't just a buzzword but a vital tool for creating impactful, trust-based business environments. This episode dives into these essential skills, exploring how leaders can harness self-awareness, social awareness, and self-management to foster stronger, more effective teams. Through robust conversations, Chris and Marla uncover the nuances of leadership presence and the imperative roles emotional intelligence plays in modern business. They delve into how self-awareness and self-management are the bedrocks of competent leadership, influencing everything from decision-making to team dynamics. With insights on navigating professional diversity and enhancing team collaboration, the conversation emphasizes developing leadership traits that resonate with today's workforce. By weaving in engaging anecdotes and practical advice, Marla provides a blueprint for listeners interested in advancing their leadership capabilities and fostering meaningful workplace relationships. Key Takeaways: Emotional Intelligence is Crucial: Leaders with high emotional intelligence can effectively manage their teams, foster motivation, and build trust. Self-Awareness Cultivation: Understanding one's strengths and weaknesses can enhance leadership effectiveness and improve team collaboration. Leadership Presence: True leadership is about authenticity and influence, not performance and perfection. Constructive Feedback: Leaders should be open to critique, using feedback to grow and support their teams more effectively. Transformational Force: Emotionally intelligent leadership transforms organizations, aligning business objectives with collective team efforts. Notable Quotes: "Presence isn't about performance, it's about alignment." "Success without self-awareness is like driving blind. Sooner or later, you're going to crash." "Higher smarter and more diverse around me so I'm a better leader and fall on my sword." "Your greatest asset is self-awareness, giving you the clarity and adaptability to lead with impact." "Being authentic and actually insulating them and showing that you're willing to not be perfect actually goes so much further."

In this episode, Tim and Derek dive into a crucial but often overlooked aspect of running a successful contracting business—building genuine relationships with clients. They discuss how truly knowing your customers can lead to long-term success, repeat business, and a company culture that people love to be a part of. This isn't just about making sales—it's about fostering trust, creating connections, and delivering an exceptional customer experience that keeps people coming back.In this episode, Tim and Derek discuss:Why getting personal with your clients is the "secret sauce" to a thriving businessThe power of remembering personal details about your customers and how it builds lasting trustHow contractors can create deeper connections that lead to more sales and lifelong customersThe role of a Chief Experience Officer (CXO) in your business and why it's essentialThe importance of empowering your employees to engage with customers on a personal levelHow maintaining relationships with past clients is just as important as acquiring new onesThe value of handwritten notes, follow-up calls, and even in-person gatherings to strengthen customer loyaltyWhy hiring the right team members who genuinely care about people is key to a thriving companyResources:

How can you build a culture the that thrives on feedback? What advisory boards should you consider to regularly hear from students, parents, counselors, and employers? How can you move beyond listening to co-creating that builds ownership? We dive into these questions with Tom Ellett, Chief Experience Officer (CXO) at Quinnipiac University.

Send us a Text Message.Ball Watching hosts, Jake Koenig and Justin Graham, welcome CITY's Chief Experience Officer (CXO), Matt Sebek, to the show! Prior to CITY, Matt Sebek worked in the digital strategy space for Asynchrony Labs, and World Wide Technology.In the interview, we discuss his backstory, his current job at the club, how CITY is redefining fan experience, what the US Open Cup means to him and the club, and all of the new things that CITY will be doing around Leagues Cup!Follow the show on X and/or Instagram (@BallWatchingSTL)! Find our guest interviews and all episodes in video form on YouTube by searching https://www.youtube.com/@ballwatchingSTL. Be sure to hit subscribe and turn notifications on!Hoffmann Brothers is the 2024 presenting sponsor of Ball Watching! Headquartered right here in St. Louis for over 40 years, Hoffmann Brothers is a full-service residential & commercial provider, providing Heating, Air Conditioning, Plumbing, Drains, Sewer, Water Heaters, Duct Cleaning, Electrical and Appliance Repair services. Visit them online at hoffmannbros.com!Make The Pitch Athletic Club & Tavern (thepitch-stl.com) your St. Louis CITY SC pregame and postgame destination for all your food and drink needs! Tell them your friends at Ball Watching sent you... Seoul Juice is the official drink of Ball Watching and made with three clean simple ingredients: water, organic lemon juice, and Korean pear juice. Get yours at Dierbergs, Sams Club, or online at seouljuice.com. Use code "BALLWATCHING" at checkout for 20% off all online orders!Shop in-store or online at Series Six (seriessixcompany.com) and receive a 15% discount on all orders storewide using code "BALLWATCHING" at checkout!

In this episode we are celebrating the career to date of Adam Sutton.Adam is the President of RNR Tire Express. In 2004, he founded Red Letter Studios (RLS), an award winning creative agency in Tampa, FL which focused on Video Production, Design, Digital media and Printing. In January of 2012, RLS partnered with Thuzi (now LEAP), where Adam became the Chief Experience Officer (CXO).He became a founding member of Thuzi's groundbreaking live event & marketing technology division leading and producing hundreds of iconic projects and events for global brands such as Microsoft, Disney, Oprah, AT&T, Coca-Cola, Outback, Ford, Honda, Under Armour, Feld Entertainment, UFC and top agencies alike. He has had a life-long passion for film, and has directed and / or produced over 50 TV commercials, winning dozens of national advertising awards. He's also created countless brand films, short films & corporate marketing and non-profit videos. As a passion project, he co-directed  and produced an international documentary titled "The Magic History Of Cinema", which premiered at the 2015 Cannes Film Festival.In 2017, Adam accepted the Executive Vice President position at RNR Tire Express, the franchisor of nearly 200+ retail locations in 29 states. In 2021, he was promoted to President of RNR. In our conversation we talk about his early entrepreneurial ventures as a magician and fire breather. Adam explains how he was drawn towards graphic design and film making and shares how following his interests eventually led him to the bleeding edge of marketing technology and live events.As exhilarating as that environment was, he recognised that his life was out of balance and he needed to recalibrate his priorities. When his father Larry Sutton who was my guest for episode 164 asked him to join the family business he admits to having some initial reservations even though it was an opportunity he'd always dreamed of.I enjoyed hearing about Adam's somewhat unconventional early years and how seeing perfectionism as procrastination enables him to keep iterating and moving forward. I am pleased to share his story in this episode and I look forward to hearing what resonates with you.If you're listening for the first time, hello, I'm Andy Follows. I'm a trusted advisor to senior leaders in the automotive industry. I work alongside them and their teams to enable Fulfilling Performance. If you'd like to know more about Fulfilling Performance, check out: Release the handbrake! - The Fulfilling Performance Hub on Substack.Connect with AdamLinkedIn: Adam B. Sutton Website: RNR Tire ExpressThank you to our sponsors: ASKE Consulting Email: hello@askeconsulting.co.ukAquilae Email: cvm@aquilae.co.ukEpisode Directory on Instagram @careerviewmirror  If you enjoy listening to our guests career stories, please follow CAREER-VIEW MIRROR in your podcast app. Episode recorded on 7 May, 2024.

Join Jess Cervellon and Cate Marques, Chief Experience Officer (CXO) at Terra Kaffe, as they share the key aspects of customer experience in today's rapidly evolving market on this episode of The Juice.Listen to Cate's insights on the growth and development of Terra Kaffe, the importance of mapping the customer journey from acquisition to retention, the challenges and rewards of working in an early stage startup, leveraging AI for CX, and the impact of referral programs on customer acquisition. Like, share, subscribe and more to get more juicy insights! ----------------------------What's inside The Juice this week? 00:00 - 10:15: Introducing Cate Marques: The Terra Kaffe Journey 10:16 - 20:30: Prioritizing Customer Experience in Startups 20:31 - 30:55: Leveraging AI and Data-Driven Insights 30:56 - 41:10: Impact of Referral Programs and Acquisition Strategies 41:11 - 50:00: Social Listening and Handling Celebrity Interactions 50:01 - 60:00: Future Trends in CX and Brand Management --------------------------

Dr. Nadir Zafar is a Singaporean national who holds several leadership roles.He is the Director of the Singapore Leaders Network (SGLN), where he leads a national movement to prepare Singaporeans for global leadership roles. SGLN is funded by the Singapore Economic Development Board (EDB) and managed by the Human Capital Leadership Institute (HCLI).At HCLI, Dr. Zafar is the Chief Experience Officer (CXO), responsible for leading the client engagement, strategic marketing, and alumni relations teams. HCLI is a Temasek owned leadership institute backed by the EDB and Ministry of Manpower.  Dr. Zafar has a Doctor of Education in Leadership and Innovation from the NYU Steinhardt School of Culture, Education, & Human Development, an MBA from global business school INSEAD, and a Bachelor of Business Management from the pioneer cohort at the Singapore Management University.Dr. Michael Yap is a dynamic and forward-thinking higher education leader known for his strategic prowess and ability to foster impactful collaborations. As the Regional Managing Director for Coventry University Singapore Hub, he assumes the esteemed role of the university's most senior representative within the Asian region.Michael's impact within Coventry University Singapore Hub is profound. He has orchestrated the development of numerous strategic partnerships with regional higher education institutions, cutting-edge research centres, and dynamic commercial entities. He elevated the university's brand recognition through strategic insight and fostered robust relationships with influential governmental stakeholders from the UK and local jurisdictions.With a deep-seated understanding of Asian and UK education landscapes, Michael is adept at navigating complexities and building bridges between cultures. His extensive travels across Asia have honed his cross-cultural competencies, enabling him to drive meaningful change through effective global engagement.A Quote From The Episode"In Singapore, we are blessed to have a mix of Western and Eastern influences in the workplace. While we carry the Eastern values, we also have the Western pragmatism when it comes to doing business, and that puts us at an advantage when it comes to the global stage."Resources Mentioned in This EpisodeOrganization - Human Capital Leadership InstituteOrganization - Coventry University Singapore Video - Lee Kaun Yew: In His Own WordsAbout The International Leadership Association (ILA)The ILA was created in 1999 to bring together professionals interested in studying, practicing, and teaching leadership. Plan for ILA's 26th Global Conference in Chicago, IL - November 7-10, 2024. About  Scott J. AllenWebsiteWeekly Newsletter: The Leader's EdgeMy Approach to HostingThe views of my guests do not constitute "truth." Nor do they reflect my personal views in some instances. However, they are views to consider, and I hope they help you clarify your perspective. Nothing can replace your reflection, research, and exploration of the topic.

Ian Rogers is the Chief Experience Officer (CXO) of Ledger, the world-leading crypto and NFT hardware wallet manufacturer. Ian has spent his career exploring and innovating at intersection of music, artists, and technology.Prior to joining Ledger, he spent five years as Chief Digital Officer at LVMH, where he was responsible for building group-level digital excellence and accelerating digital transformation for LVMH maisons. Ian is also renowned for his work in the music industry, where he was the CEO of Beats Music and GM of Music at both Apple and Yahoo!.Ian Rogers also built some of the earliest music-related websites in the early 90s, including Winamp.com, and has been working with Beastie Boys since 1993.In this conversation, we discuss:- Self custody- Ledger Stax launch- New generation of hardware wallets- The need for clear signing- Increasing ease of use- The upcoming bull market, and what's different this time around- Ledger's transactional business- Launching Apple Music- Working at LVMH- Identifying trends + cultureLedgerWebsite: www.ledger.comX: @LedgerDiscord: discord.gg/ledgerIan RogersX: @iancrLinkedIn: ian rogers  ---------------------------------------------------------------------------------  This episode is brought to you by PrimeXBT.  PrimeXBT offers a robust trading system for both beginners and professional traders that demand highly reliable market data and performance. Traders of all experience levels can easily design and customize layouts and widgets to best fit their trading style. PrimeXBT is always offering innovative products and professional trading conditions to all customers.   PrimeXBT is running an exclusive promotion for listeners of the podcast. After making your first deposit, 50% of that first deposit will be credited to your account as a bonus that can be used as additional collateral to open positions.  Code: CRYPTONEWS50  This promotion is available for a month after activation. Click the link below:  PrimeXBT x CRYPTONEWS50

Unchurned is presented by UpdateAI Carie Buchanan, the Chief Experience Officer (CXO) at Popmenu, participates in CS & BS conversations with the hosts Kristi Faltorusso and Josh Schachter. They discussed the technology landscape in Atlanta and Carie's experiences while working at big companies like Google, Microsoft, Salesforce, and ERPs. The conversation covered various topics, including the evolution of customer success roles at Salesforce, how Carie's consulting background led her to leadership in the tech industry and much more. Timestamps 0:00 - Preview 1:17 - Weekend Highlights & Intros 4:46 - Tech landscape in Atlanta 7:03 - Popmenu 9:45 - Listening Strategy & Customer Feedback 11:55 - Kristi's obsession with consultants 13:10 - Consulting mindset for problem-solving and success 17:00 - 3 skills Carie picked up from her time in consulting 19:05 - Feedback on customer requests vs. software innovation 21:50 - Balancing leadership and contact with individual contributors & customers 24:55 - Setting up governance models 26:50 - Gaining insights from skip-level meetings 28:22 - Dealing with the conflicting perspectives of employees and customers 29:50 - Why Salesforce did not choose to dominate the CS industry - Running Customer Success from Salesforce 34:50 - Kristi's She's So Suite Podcast 39:20 - Forming a CS team to manage your customer base 43:35 - Customer Success Roles and Responsibilities 45:00 - The interplay between Account Managers and Customer Success Managers 47:00 - Closing ___________________________

In this podcast episode, we share insights on how to do personalization the right way and why personalization is not an all-or-nothing exercise. Our featured guest on the show is Mark Dodgson, Chief Experience Officer (CXO) and Co-founder of Relevant Bits.Topics discussed in this episode:How can personalization benefit ecommerce businessesWhat are the key factors affected by personalizationHow ecommerce businesses can collect data to build customer profiles for effective personalizationWhat the differences are between implicit and explicit data regarding personalization, and how to utilised both.Links & ResourcesWebsite: https://relevantbits.com/Shopify App: https://apps.shopify.com/relevantbits-contextLinkedIn: https://www.linkedin.com/company/relevantbitsInstagram: https://www.instagram.com/getcontextGet access to more free resources by visiting the podcast episode page athttp://tinyurl.com/ynnnnha7Subscribe & Listen Everywhere:Listen On: ​ecommercecoffeebreak.com | Apple Podcasts | Spotify | Google PodcastsEpisode SponsorsLoyaltyLion: Rocket your returning customer rates with LoyaltyLion. LoyaltyLion is a leading loyalty platform, helping Shopify brands increase returning customer rates with their own integrated loyalty programs. We were the first loyalty platform to integrate with Shopify and we are #1 on G2 today, providing the tools and expertise that brands need to increase returning customer rates, improve retention, and build customer lifetime value. Visit: https://loyaltylion.com?utm_source=podcast&utm_medium=ecommerce-coffee-breakPartnerHero: Enhance your eCommerce business with PartnerHero. Our comprehensive support solutions, which include 24/7 customer assistance, expert marketplace insights, and self-service infrastructure, will empower your brand's customer experience. We prioritize exceptional customer service, maintaining language standards, multi-channel support, and user/system assistance. Visit us at: https://pages.partnerhero.com/ecommerce-coffee-break Talk to us, and lets create a tailored customer support solution for you!Support the showOur Newsletter Join over 6,000 other merchants & marketers to stay updated on eCommerce news, marketing strategies, tools & resources, and podcast interviews, all designed to help you grow your revenue. Every Thursday in your inbox. Consumed in 3 minutes. 100% free. Sign up at https://newsletter.ecommercecoffeebreak.com

This week our host Brandi Starr is joined by Brian Powers. Brian has a background managing customer operations and product management. Most recently, he was Chief Experience Officer (CXO) for a financial services firm. He's worked closely with Marketing to improve revenue, retention, and overall customer satisfaction. On the couch in this weeks' episode of Revenue Rehab, Brandi and Brian will tackle CMO vs. CXO: Who Owns the Customer Journey. Links: Get in touch with Brian Powers on: LinkedIn Instagram Facebook  Related Revenue Rehab Episodes Episode 19 - Voice of the Customer Subscribe, listen, and rate/review Revenue Rehab Podcast on Apple Podcasts, Spotify, Google Podcasts , Amazon Music, or iHeart Radio and find more episodes on our website RevenueRehab.live

In this episode, Young interviews Tina Malhotra, the CEO of Color Factory and a devoted mother of two. The discussion centers around Tina's extraordinary journey of effectively managing work and motherhood, offering insightful perspectives and practical advice. From balancing work while pregnant to overseeing business expansion alongside growing her family, Tina's experiences exemplify resilience and adept multitasking.Tina's candid insights underscore the intricacies of juggling work and home life. Her wisdom in discerning when to drop the "plastic balls" to prioritize the more delicate facets of life resonates deeply. With a focus on open communication with her children and a fresh take on successful parenting, Tina brings innovation to her role as both CEO and mother. As she navigates the intricacies of these roles, Tina's story demonstrates that thriving requires embracing challenges while cherishing each precious moment along the way.Please enjoy & subscribe!ABOUT OUR GUEST:Tina Malhotra is the CEO at Color Factory, an interactive art museum that brings the joy of color to life through carefully curated immersive experiences. Tina Malhotra brings over 14 years of experience in experiential marketing, event production and creative strategy development. Malhotra is responsible for various verticals across the company's growth trajectory, including marketplace positioning, and oversaw the creative development for its flagship location in Chicago, which launched in June 2022.Prior to being appointed CEO in November 2021, Malhotra served as Color Factory's Chief Experience Officer (CXO) for four years, overseeing the creative, environmental design, technical production and physical build-out of each Color Factory location. Malhotra spent 11 years in New York City creating experiences for brands, including LEGO, HBO, Nike, Coca Cola, Delta and Conde Nast. In 2017, Tina relocated from New York City to Houston where she now resides with her husband, 5-year-old son and three-year-old daughter.ABOUT OWNERS CLUB:Young launched an exclusive community called ‘Owners Club' in 2023. This is a community where ambitious and growth-minded business owners come together to effectively scale their passions into profits. Members take part in interactive workshops led by industry experts, network with other business owners and gain access to resources tailored to their specific career fields. For being a valuable TGDS listener you are eligible for an exclusive discount on Owners Club membership! Find out more about Owners Club: https://www.owners.club/Apply Now to Owners Club: https://ownersclub.samcart.com/products/owners-club-membership/*Use code TGDS75 for 75% off the first year of your annual membership! *If you click on our links, we may receive a tiny commission AND… most of the time, you will receive an offer. Win/Win! The products that The Girl Dad Show recommends are the ones we believe in.

What is the customer experience discipline? What is the U.S. Air Force's user experience strategy and how do it measure and manage it? What are some of the most significant challenges faced improving customer experience within the Air Force? Join host Michael Keegan as he explores these questions and more with Colt Whittall, Chief Experience Officer (CXO) within the U.S. Department of the Air Force.  Learn more about your ad choices. Visit podcastchoices.com/adchoicesSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

What is the customer experience discipline? What is the U.S. Air Force's user experience strategy and how do it measure and manage it? What are some of the most significant challenges faced improving customer experience within the Air Force? Join host Michael Keegan as he explores these questions and more with Colt Whittall, Chief Experience Officer (CXO) within the U.S. Department of the Air Force. 

This weeks episode of Give An Ovation welcomes on our very own Chief Experience Officer (CXO) and Co-Founder, Derek Morgan. Derek's expertise in product engineering and customer success enables him to speak as to why Call-to-Text is the most requested feature addition and how it helps our customers continue to win in the restaurant tech space. On this episode, you'll learn from Derek about:What is Call-to-TextThe power of an omnichannel approachCreating consumer connectionHow to sign up for call-to-textMore!Thanks, Derek!

Our guest today is Jennifer Krippner who is Chief Experience Officer (CXO), at the Institute for Healthcare Excellence (IHE). Jennifer has over 20 years of healthcare leadership experience, and as the CXO she leads health organizations to create work cultures that embraces trust, respect, compassion, and teamwork. In her position, she partners with healthcare leaders, physicians, nurses, and caregivers to design and deliver customized programs and solutions that address their specific needs to improve their quality of services.At HealthCare UnTold, we like to explore and celebrate pioneering forms of leadership and service that improve the care for our vulnerable communities. Listen in to her inspiring story!

You Got the CX Leader Job, Now What? with Allison Landers, Chief Experience Officer (CXO) for Banking and Lending, UBS Allison Landers knows a thing or two about customer experience.  She started her career in the .com space working for AOL and then shifted into financial services working at some of the most respected brands like Key Bank, Wells Fargo, and now UBS, where she serves as the Chief Experience Officer (CXO) for Banking and Lending.Our conversation was particularly timely given the turbulence in the financial sector and the critical need to earn customer's trust.  Allison has taken the helm and successfully led CX practices that were at various stages of maturity.  Some of the highlights of the episode include:Being honest about your brand “perception”The first order of business when beginning a CX practiceHow to build trust with key stakeholdersThe two key things to focus on mostMeet AllisonAllison Landers joined UBS Bank USA as Managing Director and Chief Experience Officer (CXO) in 2022. In this new role, Allison is responsible for the design, delivery and ongoing management of end-to-end, omni-channel client and employee experiences. Her focus areas include journeys, client and field messaging, research, Voice of the Customer/Employee and client experience and engagement measurement.Allison brings over 25 years of experience in Customer Experience (CX), Digital Product Management and Marketing. She started her career in the .com space, working for America Online (AOL), American Greetings and Sabre Networks. Since 2005, Allison has been applying best practices from those industries to move Financial Services forward, leading Digital and omni-channel CX efforts at KeyBank, TD Bank, Prudential and Wells Fargo.Allison earned her undergraduate degree in Journalism/Advertising from Indiana University and her MBA in Marketing from Marymount University. Allison is active in both the industry and her community. She lives in Little Silver, New Jersey with her husband Steve, their three sons and her dog Daisy.She can be best reached on LinkedIn at https://www.linkedin.com/in/allisonpainelanders/Subscribe to The Delighted Customer Podcast so you don't miss an episode: https://www.empoweredcx.com/podcast Subscribe to The Delighted Customer Newsletter for practical tips and insights: https://www.empoweredcx.com/delightedcustomersnewsletter

How can you get oriented, get involved, and belong as a transfer student? How do you balance spending time with other transfers versus connecting with other students who've had a different experience? We discuss this with higher education's first Chief Experience Officer (CXO) and two-time transfer student, Tom Ellett from Quinnipiac University.

In this episode, Mike Glover sits down with Tony Pignato, the Chief Experience Officer (CXO) of Staccato, a veteran-led firearms company based in Texas. With 20 years of military experience and an MBA from the University of Phoenix, Tony shares his journey and explores how his life experiences and leadership have led to his success in the industry. Follow Tony on Instagram @tonypignato1 and visit Staccato's website at www.staccato2011.com to learn more about their world-class line-up of reliable and accurate 2011® handguns. Sponsors and Affiliates: ⁠Vertx⁠: (Code: fieldcraft for 20% off) HOIST Hydration: (Code fieldcraft10 for 10% off) Ketone-IQ: (15% Off with code FIELDCRAFT) Ten Thousand: (15% Off with code FIELDCRAFT) Athletic Greens LMNT: FREE sample pack- Just Pay Shipping Manscaped: (20% Off with code FIELDCRAFT) KC Hilites: (Code: fieldcraft for 10% off) Anthem Snacks: (Code FIELDCRAFT10 for 10% off) Qalo Silicone Rings: (20% off order USCCA Kifaru FOLLOW US: https://fieldcraftsurvival.locals.com/ https://www.youtube.com/channel/UCcj3FycZBXIPNj7QIBKTIDw  http://www.instagram.com/fieldcraftsurvival

Encerre sua tarde cheia de conteúdo e informação sobre os destaques no mercado da Comunicação... vem aí, Leitura da Semana na Rádio Mega Brasil Online! Esta edição do Leitura da Semana traz as notícias que foram destaque no mercado da Comunicação, entre elas, A Zig, funtech com posicionamento para atuação global no mercado de entretenimento ao vivo, apresentou Danielle Francis como a nova Chief Experience Officer (CXO) da companhia. A executiva chega com o desafio de revolucionar ainda mais a experiência do colaborador e o relacionamento com o cliente, estando à frente das áreas de Marketing, Projetos & Processos, People Experience e Customer Experience. No destaque da semana da programação da Rádio/TV Mega Brasil Online, o programa escolhido foi o Inclsuive, apresentado pela Rosa Buccino, que entrevistou a psicóloga, escritora e especialista na Ciência do Sentir, Beatriz Breves. E o JCC Entrevista, traz a Ana Paula Sartor, Diretora de Engajamento Corporativo & Reputação na Edelman Brasil. . Informação, entrevistas e a Dança das Cadeiras estão no Leitura da Semana, programa apresentado por Kauê Kallas Aguiar, todas as sextas, às 17h, com reapresentações aos sábados, às 11h, e aos domingos às 18 horas, na Rádio Mega Brasil Online O programa também é disponibilizado, simultaneamente com a exibição de estreia, no Spotify.

Say hello to S3 Ep58 of the My Curious Colleague podcast with my guest, @Craig Antonucci, Chief Experience Officer (CXO) at AutoCar Trucks. After many years on the BPO/vendor side. Craig found himself in 2021 with an opportunity that he couldn't refuse – and made the move over to the “Client side” as well as made the move to Birmingham, Alabama by way of NJ! We talked about AutoCar Truck's business model – which is a little complex – production of customized vehicles/fleets and providing customized experience consistently across his customers. And we chatted about how Craig gleaned his understanding of the CPG world from our industry group colleagues and how that is influencing his approach to his customer experience strategy. So, do listen in to S3 Ep58 wherever you get your podcasts. Thank you Craig…!

#CustomerExperience #DigitalTransformation #CitizensFinancialGroupWhy does a major financial services organization view customer experience as central to its digital transformation? In this episode, Beth Johnson, the Chief Experience Officer of Citizens Financial Group, explains how they build brand loyalty by using technology and data to understand and meet customer expectations.We discuss these topics:-- About the Chief Experience Officer role at Citizens Financial Group-- What is customer experience?-- CX strategy and creating a positive customer experience-- Customer experience and digital transformation initiatives-- Foundations of customer experience strategy at Citizens-- How to improve phone-based customer service?-- Customer experience and the metaverse-- Trust is the foundation of customer experience-- How do you measure customer experience?-- What are the challenges of digital transformation?-- How do digital transformation strategy and customer experience come together?-- Role of data in customer experience and digital transformation-- How to use personalization to create offers to which customers will respond?-- How to make customer experience and digital transformation efforts successful?Stay up to date: https://www.cxotalk.com/subscribeRead the complete transcript: https://www.cxotalk.com/episode/customer-experience-digital-transformationBeth Johnson is Chief Experience Officer (CXO) of Citizens Financial Group, Inc. Johnson leads an organization focused on improving customer experience by advancing the bank's overall capabilities in customer analytics and digital. Specific areas of responsibility include digital experience design, enterprise customer analytics, customer experience, organizational transformation, brand and advertising, communications, and payment strategy. She joined Citizens in October 2013 as head of Corporate Strategy.

This episode features an interview with BOLD Education's leader and founder, Steve Robertson. Steve has over 20-years of experience building and operating top-notch and innovative youth-to-adult programming that impacts young people by turning their curiosity into passion and skill. Steve discusses how he is also serving as ESF's Chief Experience Officer (CXO). ESF Camp's mission is to provide the finest camp experience for people of all ages- an experience that will be remembered for a lifetime. Through education, sports, and fun, they offer opportunities for campers and team members to believe in themselves and to achieve their full potential.

Focus on the who, not the what. When you put people first, the other things (like metrics) will take care of themselves.Diane Rogers and Sue Murphy share strategies for leaders to engage in conversations with their teams that leave people feeling seen, heard, and cared for. Not only does this help create high-performing teams, it also helps make you more fulfilled as a leader. You'll learn:Why basic “check-ins” and asking, “How are you doing?” doesn't cut it anymore, and what to do insteadHow to hold up a mirror to your own magnificence as an organization and highlight what's going right, and why this is so valuableHow to hardwire gratitude into your everyday practicesWhy how you show up for people determines how they show up for youHow to meet people where they are and give coaching that actually improves outcomesDiane Rogers has a diverse background and a big heart, both of which power a simple and focused mission: to inspire individuals and organizations to harness the strengths and magnificence of people, so together they can achieve higher levels of organizational performance and individual engagement. Founder and president of Contagious Change, LLC, Diane is best known for her breakthrough programs for healthcare organizations, where she has long been a trusted coach—sought after for her ability to inspire strengths-based leadership behaviors among healthcare professionals who want to optimize performance, experience, and engagement.Susan Murphy, RN BSM MS is currently the Chief Experience Officer (CXO) at Northwest Community Healthcare. Prior to her role at NCH, Sue was the Chief Experience Officer at University of Chicago Medical Center, where she led experience strategies that improved system-wide patient satisfaction scores. In the role of the CXO, Sue's attributes include being a visionary and pragmatic leader with experience and expertise in service excellence strategies, program development, metrics, and benchmarking.  Responsible for designing and overseeing the implementation of an integrated, comprehensive strategy that transformed and drove outcomes in quality of care, service and patient experience. Serving as the role model for the mission as well as an advocate for the “voice of the patient” in all endeavors, leading with providing strategic leadership for the development of sustainable programs that foster experience excellence, empathy, and compassion, as well as, patient and family engagement.  Watch their Gratitude Symposium presentation: "Uniting and Engaging Employees – An Artistic Masterpiece (20:15)"

Your employees' behavior is your customer experience. You can't separate them out, says Bill Staikos, Senior VP at Medalia during his interview on Stacy Sherman's Doing CX RIght show. So, how do you lead with excellence? What is the ideal organizational design to best care for your customers? Is the Chief Experience Officer (CXO) role a fad or growing in importance? What's the right way to design new products based on what customers really want while balancing internal processes? Answers to these questions and more to differentiate your brand in this podcast episode. Learn more at DoingCXRight.com/podcasts 

With the New AACN Essentials and NGN right around the corner, many nursing schools are scrambling to revise their curricula. But having an accurate curriculum map is only the beginning. Listen to Rishi Rana, Chief Experience Officer (CXO), PeopleAdmin, as we tackle this common dilemma and discuss ways to ensure you can quickly identify and align competencies throughout your curriculum 

In EP #006, we connect with Cat Wren, the Chief Experience Officer (CXO) at Business Jet Center, an award-winning FBO at Dallas Love Field. Cat has had an exciting career in aviation, starting on the flight line and quickly progressing into an executive role where she manages many aspects of the FBO business. Cat and Greg discuss how she got started in aviation, her approach to building strong customer relationships, the future growth of their business, recruiting new talent, and how they are continuously supporting their community through a number of charities. To connect with Cat on LinkedIn: https://www.linkedin.com/in/catclay/ To learn more about Business Jet Center: https://www.businessjetcenter.com/ To connect with Greg on LinkedIn: https://www.linkedin.com/in/gregpheine/

Dans cet épisode, on vous présente Vincent Dumont.  Vincent est en charge du développement de Wesold, leader de l'« iBuying » ou achat immobilier instantané en ligne en Belgique.  Concrètement, Wesold permet à toute personne de soumettre un bien immobilier et d'obtenir une offre ferme dans un délai de 48h.  Avant de rejoindre l'équipe de Wesold, Vincent a passé 11 ans au sein d'Immoweb où il a notamment été Chief Experience Officer - CXO (après une formation et un master à la Solvay Business School).  Wesold a lancé une campagne de crowdlending sur BeeBonds. L'objectif de cette levée de fonds ? Permettre à Wesold d'accélérer sa croissance et étendre ses activités au-delà de Bruxelles. Dans cet épisode : Découvrez :  Le parcours de Vincent Dumont au sein d'Immoweb ;Qu'est-ce que l'iBuying ;Comment la plateforme Wesold a été lancée ; Quels sont les avantages et la cible du service proposé par Wesold ;Pourquoi Wesold a fait appel à BeeBonds. Campagne :  Montant à lever (max.) : 1.000.000 eurosTaux d'intérêt annuel brut : 8%Durée: 3 ans Plus d'informations sur la campagne : https://www.beebonds.com/wesold  Avertissement : Souscrire à une Levée de Fonds comporte pour l'investisseur une part de risque quant au remboursement des capitaux et du paiement des intérêts échus. Avant d'investir, veuillez lire la note d'information. Pour les personnes physiques résidentes fiscales belges, les intérêts perçus sont soumis à un précompte mobilier libératoire de 30%.

Trusting Your Gut, Growing, and Being a Leader.In this episode of The Outspoken Podcast, host Shana Cosgrove talks to Amanda O'Donohue, Chief Operating Officer (COO) and Chief Experience Officer (CXO) at Nyla Technology Solutions. Amanda discusses the value of the culture at Nyla and her journey with Shana for the past six years. She also talks about being a leader and the dynamic with her team. We get to hear a good bit of advice on trusting your gut, growing, and getting out of your comfort zone. Lastly, Amanda goes into her regrets, superpowers, and how she got away with shoving a pie in Shana's face! QUOTES “I feel like in business and in life, there's not always a right answer or wrong answer. So, you have to go with what you think is best and be okay with that.”– Amanda O'Donohue [19:36] “I think if you can't experiment and try out new things, you can't grow.”– Amanda O'Donohue [34:25] “I think there's something validating [to knowing] that you following your gut is working. You're making good decisions. I think that's the biggest thing is it's given me a lot more confidence.”– Amanda O'Donohue [54:56]   TIMESTAMPS  [00:04] Intro [02:35] Meet Amanda O'Donohue [03:59] Growing Up Wanting to be a Pharmacist [04:43] Forensic Chemistry and Trying New Things [05:44] Growing Up in Buffalo [07:02] Work During and After College [08:52] Meeting Shana [13:52] Starting at Nyla [15:28] Staying at Nyla [17:34] Before Nyla and Becoming a Leader [19:18] Figuring it Out and Team Dynamic [27:17] Moving Back Home [30:01] Culture and Experience Working at Nyla [34:49] Philanthropy at Nyla [39:03] Shoving Pie in Shana's Face! [40:22] Programs Amanda Found for Nyla [44:26] Getting a Business Coach [47:07] Amanda's Superpowers [49:35] Recruiting [50:59] Regrets and Growing [52:16] Amanda and Shana's Dynamic [54:21] Amanda's Favorite Book [55:09] Wrap Up Questions [60:39] Outro   RESOURCES https://thedailyrecord.com/leading-women/ (The Daily Record Leading Women Award) http://www.buffalo.edu/ (University at Buffalo) https://www.towson.edu/ (Towson University) https://mentholatumointment.com/ (Mentholatum) https://www.sba.gov/federal-contracting/contracting-assistance-programs/hubzone-program (HUBZone) https://disa.mil/ (DISA) https://www.riseliveweekend.com/ (Rachel Hollis Conference) https://k9sforwarriors.org/ (K9s For Warriors) https://www.habitat.org/ (Habitat for Humanity) https://www.google.com/chromebook/ (Chromebook) https://www.baltimorecityschools.org/schools/97 (Collington Square Elementary/Middle School) https://www.linkedin.com/in/joditurnerhume/ (Jodi Hume) on LinkedIn https://www.linkedin.com/in/edmullin/ (Ed Mullin) on LinkedIn https://www.baltimoreroboticscenter.com/ (Baltimore Robotics Center) https://www.linkedin.com/in/garyabonner/ (Gary Bonner) on LinkedIn https://www.pcsforpeople.org/ (PCs for People) https://www.hiringourheroes.org/ (Hiring Our Heroes (HOH)) https://www.linkedin.com/in/courtney-davis-4a186416a/ (Courtney Davis) on LinkedIn https://www.dllr.state.md.us/employment/appr/ (Maryland Apprenticeship and Training Program (MATP)) https://governor.maryland.gov/ (Governor Larry Hogan) https://www.nsa.gov/ (NSA) https://www.amazon.com/21-Irrefutable-Laws-Leadership-Anniversary/dp/0785288376 (The 21 Irrefutable Laws of Leadership: Follow Them and People Will Follow You) by John C. Maxwell   RELEVANT LINKS https://www.linkedin.com/in/amanda-o-donohue-677a6648/ (Amanda O'Donohue)  on LinkedIn https://nylatechnologysolutions.com/ (Nyla Technology Solutions) I'd love to hear from you -- your feedback is important to me and I read all of it. If you enjoyed the podcast, I hope you'll give us 5 stars. I'll be sure to thank you via email. If not, let me know what you think we should do differently. Don't forget to hit “subscribe” so you'll receive notifications about guest interviews and other topics that drop every Tuesday. Live well,

Electronic: Modelling the digital present and tools for the future Speakers: Seb Chan and Sahej Rahal Seb Chan is the Chief Experience Officer (CXO) at the Australian Centre for the Moving Image where he is responsible for a holistic, multi-channel, visitor-centred design strategy for the institution. Until August 2015, he was Director of Digital & Emerging Media, at Cooper Hewitt Smithsonian Design Museum in New York. There he led the museum's digital renewal and its transformation into an interactive, playful new museum reopened after a 3-year rebuilding and reimagining. His team's work won awards from the American Association of Museums and Museums and the Web, One Club, D&AD, Fast Company Innovation by Design, Core77 Design Awards, and has been featured in Slate, The Verge, Fast Company and elsewhere. A sculptor, coder, painter and performer, Sahej Rahal is a graduate of the Rachana Sansad Academy of Fine Art, Mumbai. He has been a recipient of a number of residencies including Bar1, Bangalore, 2011; FUTUR foundation, Zurich, 2011; INLAKS Shivdasani Foundation sponsored residency at KHOJ international artists' association, New Delhi, 2013. Rahal has presentd work in major solo and group projects, including recently at Akademie Schloss Solitude & ZKM Center for Art and Media, Stuttgart, Germany in 2018, at the Vancouver Biennale and Australian Centre for Contemporary Art in 2019, in the 2020 Gwangju Biennale, and as part of Transmediale.

As Co-founder & Chief Experience Officer (CXO) of Gilded, Raina is the front line for business relationships and customer acquisition. Raina recruited hundreds of early beta signups, users, and new customers for Gilded. She has facilitated partnerships and she recruited advisory board members from her top notch network. Raina brings 25+ years of business relationship expertise to the Gilded team, including both product and service-oriented business development. Raina is a natural promoter and nurturer whose generosity and gratitude are second only to her ability to connect effortlessly with nearly everyone she meets. Raina became a crypto convert after she was given $5 of Bitcoin on a first date in 2016. Her interest in crypto products is focused on those that solve real-world business challenges. She's involved in various women in blockchain events, groups, and a meetup for women in crypto accounting - where she shares her unique story and educates those curious about the power of cryptocurrency. In the first part of our talk we discussed the power of crypto and what the past year has taught us including the volatility of crypto, and in the second part of our talk we discussed the challenges that blockchain business face when it comes to accounting and how Gilded project helps companies to transact in crypto. ------ You can get in touch with Raina on her LinkedIn | Twitter ------ You can learn more about Gilded here ------ Cointelligence Academy e-Book: The Cointelligence Guide to Decentralised Finance Check our website for latest updates and free Blockchain courses Join our Telegram group and start meeting people in Blockchain and Crypto Follow us on Twitter ------ PUBLC Web 3.0 Search Engine Check out what is PUBLC here Learn about PUBLC's Web Economy here Explore PUBLC Search Engine here ------ If you would like to suggest a guest or interested in sponsoring the show, please email Lora on lora@cointelligence.com

Tenfold Australia was established in 2020 to ‘tenfold Australia’s impact for a better world’. They describe themselves as a 21st century multinational leadership forum. The company name reflects their purpose to tenfold Australia’s impact for a better world. Episode 135 is my interview with Dani Matthews, Chief Experience Officer (CXO) and Richard (Tricky) Mableson, Chief Success Officer (CSO) of Tenfold Australia. Commencing operations in 2020, Tenfold Australia provides a range of digital and in-person forums for the Australian based leaders of global companies.  A core component of the forums is a monthly EA 'pod' where the Executive Assistants of the member business leaders meet. Tenfold Australia sees the EA as part of the leadership team and are committed to supporting and enabling their growth through these monthly meetings (virtual and in person). Listen to the episode to hear about what Dani and Tricky  have observed makes an indispensable EA, how to improve your capacity to be a strategic thinker, and how the EAs they interact with at Tenfold Australia have adapted and pivoted to ensure they remain indispensable despite the impact of remote working and reduced travel for their business leaders. https://www.tenfoldaustralia.com/ https://www.linkedin.com/company/tenfoldaustralia/ https://www.bcg.com/publications/2020/heart-ceo-effectiveness    

Daan van Rossum, Chief Experience Officer (CXO) of workplace experience operator, Dreamplex, joins Bold Founder, Caleb Parker, virtually from Ho Chi Minh City, Vietnam where the future of work is full speed ahead. Get ready to lean in... Daan shares how Dreamplex is helping fast growing companies of 20-200 people compete against the best companies in the world for talent through their “Workplace-Experience-as-a-Service" offering.  Daan explains the principles of UX (user experience) thinking and has advice for office landlords who want to move from B2B to B2C. The conversation dives into data and measuring workspace analytics and ROI, as well as the future of brand in commercial real estate. Connect with Daan on Twitter Connect with Caleb on Twitter If you have any questions or feedback on this episode, email podcast@workbold.co Value Bombs Workplace-Experience-as-a-Service: Creating an atmosphere that attracts talent as a service for companies "It's a lot more than a place to work" Replicating how some of the best companies in the world are developing their office environments Creating campus-style atmospheres Places to socialize, meet other people Personal growth and development honing soft skills and helping with leadership/management training Focused on the Top 10 skills people need in the 21st century Dreamplex targets companies from 20-200 people without HR or training and development teams A brand should target specific customers personas by delivering a specific customer experience Companies have realised that people will do good work even if they aren't in an office being watched by a manager Companies are embracing cultures of trust and flexible working Space requirements are evolving where companies are shrinking their desk to employee ratio and seeking shared amenity space To improve the customer experience we need to measure space utilisation We need quantitative and qualitative data We should have sensors in spaces to measure actual usage It's important for companies to survey their employees, and office operators should survey their customers on why they use or why they don't use certain spaces When measuring ROI of sensor technology it's important to consider the cost of underutilised space. Optimising space makes it more attractive and improves retention The future of commercial real estate will see landlords partnering with specific brands to set themselves apart in targeting specific customers Customers will choose buildings which have the brand that align with their expectations Brand is more about a consistent specific customer experience than a big logo on a building Resources Reinvinting HR (Podcast) Business casual by Morning Brew (Podcast) This Week in Startups (Podcast) Acquired (Podcast) Setting the Table (Book)  About Daan van Rossum Daan is the Chief Experience Officer (CXO) at Dreamplex in Vietnam. He is responsible for the product design and delivery of the Dreamplex customer experience. The company currently operates 5 locations in Vietnam, with plans to triple in the next 2 years to support 30,0000 people by providing Workplace-Experience-as-a-Service. Daan is a believer in brand. Prior to Dreaplex, he worked in marketing strategy for around 15 years in Amsterdam, New York, Chicago, Singapore, and Ho Chi Minh City. He's spoken at conferences across the world and has written for a large number of publications. In 2017, he made a "life pivot" and decided to pursue his "Ikigai" of letting people find their purpose and design their everyday life towards it.  Sponsors Fortune Favours the Bold   Bold merges property management & Space-as-a-Service to drive asset value and help office customers grow faster. Now part of NewFlex (www.workbold.co)   Future Proof Your Portfolio with NewFlex   NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)   Launch Your Own Podcast   A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com and www.podcastsyndicator.com)   Subscribe to the #WorkBold Podcast Apple | Spotify | Google | Stitcher | Podbean

Ein Unternehmen elternfreundlich aufzubauen ist kein Hexenwerk

In this episode of the Customer Strategy Podcast, I'm talking with Ruben Rabago, Chief Customer Officer (CCO) at Intellum, and Greg Rose, Chief Experience Officer (CXO) at Intellum.Intellum is combining Customer Experience and Education to help large brands and fast-moving companies achieve the business outcomes that really matter.Ruben just joined Intellum as CCO a week before recording this episode so we got to dig into what the short-term and long-term goals look like for a new CCO joining an organization.If you have ever been curious about the role of a CCO, you are going to enjoy this episode.We discussed a number of leadership topics and if you would like to learn more, pick up a copy of Nils' book 30 Day Leadership Playbook: Your Guide To Becoming The Leader You Have Always Wanted To Be.

Maureen’s 40-year career as an industrial designer has spanned the globe, multiple industries and creative disciplines. Her diverse background as an entrepreneur, educator and consultant has manifested itself into her current role as the world’s first Chief Experience Officer (CXO) for an engineering firm Aurecon – quite possibly the first CXO in any of the big-4 professional service firms today.  She led the company’s Design to Innovate program – part of Aurecon’s Future Ready, by design strategy - by embedding the mindset and methods of design as a catalyst to foster innovation, reframe culture transformation and reinforce Aurecon’s brand promise to ‘Bring ideas to life’. She is also Chair of Good Design Australia, indeed a multi talented guest!  Maureen believes we are all creative, and that is part of our super power as human beings and that we need to ask more questions and seek more answers, rather than simply looking for solutions .  She believes all innovation is simply an output - an outcome - of asking the question  - Why?  The why question is to trigger learning.  She loves to use her design thinking skills to work on problem solving with groups and have fun in reframing problems into opportunities.  She loves nature, being outside and seeing the expansiveness of the horizon - as a way to pause more and think about what it is that might be possible?  In a Design Context - Maureen describes TetraMap as a  framework for catalysing innovation.   Fire- is the catalyst to spark innovation.Water - is the flow of co-creation.Air - is the space to achieve clarityEarth - is how the discipline of design helps make the world a better place.She is passionate about Inclusivity and Diversity as a strategy for Innovation, and likens it to an insurance policy - one that will help teams and organisations reach better outcomes and achieve competitive advantage.  Maureen explains how anyone can think like a designer, or work like a designer. She say anyone can learn the methods but it is more about the mindset of being human centric - where she refers to the culture of design - as being one of trying to democratise creativity.   Maureen’s professional journey continues to be guided by her absolute belief in the strategic business value of design as a means to unlock innovation, creativity and sustainable growth.There are many, many gems in this 30 minute interview.     Book Recommendations: A more beautiful question by Warren Berger Dancing with Disruption by Mike LipkinQuote  chosen from Oscar Wilde:LIfe is too important to be taken seriously. Maureen's Linked In Details: https://www.linkedin.com/in/maureenthurston/Short Explanatory Videos: The why of things : https://www.youtube.com/watch?v=Hmj9lG9hcFgAurecon’s DNA: https://www.dropbox.com/s/mixo1k6gdaskn1u/AURECON_DNA_2020.mp4?dl=0Podcast: Royalty-free music with permission from artist: Woah by Vincent AugustusProducers: Alasdair and Uros: Far Out Podcast    

Maureen’s 40-year career as an industrial designer has spanned the globe, multiple industries and creative disciplines. Her diverse background as an entrepreneur, educator and consultant has manifested itself into her current role as the world’s first Chief Experience Officer (CXO) for an engineering firm Aurecon – quite possibly the first CXO in any of the big-4 professional service firms today.  She led the company’s Design to Innovate program – part of Aurecon’s Future Ready, by design strategy - by embedding the mindset and methods of design as a catalyst to foster innovation, reframe culture transformation and reinforce Aurecon’s brand promise to ‘Bring ideas to life’. She is also Chair of Good Design Australia, indeed a multi talented guest!  Maureen believes we are all creative, and that is part of our super power as human beings and that we need to ask more questions and seek more answers, rather than simply looking for solutions .  She believes all innovation is simply an output - an outcome - of asking the question  - Why?  The why question is to trigger learning.  She loves to use her design thinking skills to work on problem solving with groups and have fun in reframing problems into opportunities.  She loves nature, being outside and seeing the expansiveness of the horizon - as a way to pause more and think about what it is that might be possible?  In a Design Context - Maureen describes TetraMap as a  framework for catalysing innovation.   Fire- is the catalyst to spark innovation.Water - is the flow of co-creation.Air - is the space to achieve clarityEarth - is how the discipline of design helps make the world a better place.She is passionate about Inclusivity and Diversity as a strategy for Innovation, and likens it to an insurance policy - one that will help teams and organisations reach better outcomes and achieve competitive advantage.  Maureen explains how anyone can think like a designer, or work like a designer. She say anyone can learn the methods but it is more about the mindset of being human centric - where she refers to the culture of design - as being one of trying to democratise creativity.   Maureen’s professional journey continues to be guided by her absolute belief in the strategic business value of design as a means to unlock innovation, creativity and sustainable growth.There are many, many gems in this 30 minute interview.     Book Recommendations: A more beautiful question by Warren Berger Dancing with Disruption by Mike LipkinQuote  chosen from Oscar Wilde:LIfe is too important to be taken seriously. Maureen's Linked In Details: https://www.linkedin.com/in/maureenthurston/Short Explanatory Videos: The why of things : https://www.youtube.com/watch?v=Hmj9lG9hcFgAurecon’s DNA: https://www.dropbox.com/s/mixo1k6gdaskn1u/AURECON_DNA_2020.mp4?dl=0Podcast: Royalty-free music with permission from artist: Woah by Vincent AugustusProducers: Alasdair and Uros: Far Out Podcast    

ID Talk host Peter Counter is joined by Raffie Beroukhim, the newly appointed Chief Experience Officer(CXO) of NEC Corporation of America. The interview begins on the topic of the “new normal” necessitated by the COVID-19 pandemic response, and how it's affected the biometrics industry. Beroukhim speaks about the importance of a flexible, platform driven approach to solving identity, specifically in the context of a boosted interest in touchless security. The conversation moves on to NEC's I:Delight, the corporation's Digital Transformation technology and how it might allow us to once again feel comfortable in air travel. To learn more about the ideas discussed in this episode and to check out NECAM's touchless solutions, visit www.necam.com/touchless

How do we build sustainable relationships with customers today? We communicate genuine value and an enduring message of dependability. This often sounds nice and improbable these days. Authenticity is hardly intuitive, and it is easily missed as we multitask and try to get ahead of the curve. Authenticity is also critically important to breed deep-rooted trust, loyalty, respect and integrity. Being audacious means being intentional and rigorous to the craft of being authentic in how any organization and product is presented to its target market. ----more---- The ‘Audacious Authenticity superpower’ amplifies and accelerates engagement, surpasses goals and drives sustainable impact. It works in private, public and nonprofit sectors, and in legacy institutions as well as start-up ventures. This art form is built on seven tested and proven core competencies that have been refined over 20+ years of practice in the field of grassroots community engagement and education with particular focus on Millennial and GenZ trends. About our guest: Tamara Rebick is the Founder and Chief Experience Officer (CXO) of CORIPHERY Holistic Consulting Solutions, a boutique consulting firm that delivers strategic solutions to the non-profit, education and community/social sectors. An eternal optimist, she advocates for organizational wellness and is passionate about challenging the status quo through “respectful disruption”. Advising executives, educators and community leaders on where are the young people? Tamara consults and advises on strategies connected to participant engagement, organizational capacity-building, and culture design. She believes the key to success is in creating transformative impact through relevant, inclusive and authentic encounters. Merging her passion for experiential education with workplace learning, Tamara speaks on a range of topics and facilitates interactive professional development workshops for audiences ranging from teen through adult. Tamara is also a strategic thought partner and mentor for early, mid and senior-career professionals, many of whom are former students and colleagues.  Leveraging 20+ years in the education sector, Tamara draws on her experience working closely with Millennial and GenZ demographics in formal, experiential and informal settings. Tamara holds an M.Ed in Adult Education and Community Development from the University of Toronto, certificates in Experiential Education, Adaptive Leadership, Coaching and Storytelling for Change, and has been trained in Design Thinking.  ___________________________________________ WVU Marketing Communications Today is hosted by Cyndi Greenglass from West Virginia University which is a program on the Funnel Radio Channel.     

Pluralsight's Nate Walkingshaw literally wrote the book on product leadership. On this episode of Build, Nate dives into the importance of empathy in product and how his own background as an EMT helped him build more empathetic, more intuitive products. Plus, Nate shares his framework for the "product heart" – all of the key elements for what a healthy product should look like.In this episode:00:35 - Nate’s journey from EMT to Chief Experience Officer (CXO) at Pluralsight1:48 - Inventing products to solve EMT problem3:25 - Nate’s work at Stryker4:09 - The transition from hardware to software development4:45 - Nate’s work at Strava6:20 - Launching Strava’s first commerce based app6:47 - Nate’s work as Head of Tanner Labs at O.C. Tanner8:00 - The Mission of Pluralsight: Democratizing Technology Skills8:30 - Joining Pluralsight9:45 - How to develop a great product that impacts people10:27 - Why “why” matters11:25 - Direct Discovery: Mission, Vision and , & The Client12:17 - Hearing the voice of the customer12:50 - Customer Preference Testing (CPT) & Customer Confirmation Testing (CCT)14:40 - Merely sSolving problems vs. creating meaningful outcomes16:22 - Leveraging key performance indicators for product design17:19 - Outcome and & the customer’s success19:15 - How you can benefit from switching to output focus23:17 - How Nate taught his team about output focus25:30 - How Nate’s team stays available & engages customers29:50 - Care for the craft (and popularity will follow)30:35 - The value of listening in a distracted worldBooks & Resources Mentioned in this Episode:Read Nate’s book on Product Leadership www.amazon.com/Product-Leadershi…ful/dp/1491960604Check out more of Nate’s wisdommedium.com/@nwalkingshawBefore you go leave a ⭐⭐⭐⭐⭐⭐ review and share the pod with your friends!And be sure to check out more insights on product development on the Drift blog at drift.com/blog and find us on Twitter @maggiecrowley, @drift and @seekingwisdomio.

Pluralsight's Nate Walkingshaw literally wrote the book on product leadership. On this episode of Build, Nate dives into the importance of empathy in product and how his own background as an EMT helped him build more empathetic, more intuitive products. Plus, Nate shares his framework for the "product heart" – all of the key elements for what a healthy product should look like. In this episode: 00:35 - Nate’s journey from EMT to Chief Experience Officer (CXO) at Pluralsight 1:48 - Inventing products to solve EMT problem 3:25 - Nate’s work at Stryker 4:09 - The transition from hardware to software development 4:45 - Nate’s work at Strava 6:20 - Launching Strava’s first commerce based app 6:47 - Nate’s work as Head of Tanner Labs at O.C. Tanner 8:00 - The Mission of Pluralsight: Democratizing Technology Skills 8:30 - Joining Pluralsight   9:45 - How to develop a great product that impacts people 10:27 - Why “why” matters 11:25 - Direct Discovery: Mission, Vision and , & The Client 12:17 - Hearing the voice of the customer 12:50 - Customer Preference Testing (CPT) & Customer Confirmation Testing (CCT) 14:40 - Merely sSolving problems vs. creating meaningful outcomes 16:22 - Leveraging key performance indicators for product design 17:19 - Outcome and  & the customer’s success 19:15 - How you can benefit from switching to output focus 23:17 - How Nate taught his team about output focus 25:30 - How Nate’s team stays available & engages customers 29:50 - Care for the craft (and popularity will follow) 30:35 - The value of listening in a distracted world Books & Resources Mentioned in this Episode: Read Nate’s book on Product Leadership https://www.amazon.com/Product-Leadership-Managers-Products-Successful/dp/1491960604 Check out more of Nate’s wisdom https://medium.com/@nwalkingshaw Before you go leave a ⭐⭐⭐⭐⭐⭐ review and share the pod with your friends! And be sure to check out more insights on product development on the Drift blog at drift.com/blog and find us on Twitter @maggiecrowley, @drift and @seekingwisdomio.

Leah Heise is Chief Experience Officer (CXO) of 4Front Ventures, a pioneering medical cannabis investment and management firm. She also serves as CXO for Mission™, 4Front's chain of medical cannabis dispensaries. Founded in 2011, 4Front is dedicated to developing the medical cannabis industry through a leadership model that emphasizes compassion, professionalism, and accountability. The firm's team leverages experience in finance, real estate, manufacturing, and retail management to help fledgling businesses take advantage of strategic opportunities in areas such as cultivation, distribution, production, technology, and more. Leah is a licensed attorney, and prior to joining 4Front and Mission, she spent several years in leadership positions at organizations such as Women Grow, Chesapeake Integrated Health Institute, and jCanna.

BYBE is the first legal way to discount alcohol purchases by embedding beer, wine and spirits rebates inside retail applications and websites. BYBE is an alum of the Techstars Retail accelerator in Minneapolis, MN and is based in Columbus, Ohio.//Kevin Mack is the Chief Experience Officer (CXO) of BYBE where he focuses on the evolution of the BYBE brand and creating integrated experiences for retailers and consumers.learn more about BYBE: http://bybe.io/follow upside on Twitter: https://twitter.com/upsidefm

In this episode Joe Pine explains why it's so important that we understand the distinctions between services and experiences. There are no markets. There are just customers! So we need to stop marketing and start customering. What's customering you ask? Joe explains it in detail. Finally we discuss the different roles of the Chief Experience Officer (CXO) and why this is a vital role in companies that want to survive in the experience economy. Would you like to win a SIGNED copy of The Experience Economy? Check the episode for details and read the rules below! ---------------------------------------- EPISODE GUIDE 03:00 - The first encounter with Service Design. 06:30 - What is the difference between services and experiences? 15:35 - How can we move from marketing to customering? 26:47 - Who are chief experience officers? 35:22 - Big question: Which design business are you really in? 36:10 - Book Giveaway! ---------------------------------------- LINKS FROM THE EPISODE * Joe on LinkedIn ➜ https://go.servicedesignshow.com/l8523 * Reverse Customering Masterclass ➜ https://go.servicedesignshow.com/vflir * The Experience Economy (book) ➜ https://go.servicedesignshow.com/l3wsh * The Roles of the Chief Experience Officer (article) ➜ https://go.servicedesignshow.com/lgf8b * Strategic Horizons ➜ https://go.servicedesignshow.com/nhl8i MORE EPISODES Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow YOUTUBE CHANNEL Every episode of the Service Design Show is also available as via the official YouTube channel. https://go.servicedesignshow.com/youtube FACEBOOK PAGE Check the Facebook page where you'll find more content and can discuss the episodes. https://go.servicedesignshow.com/facebook HOW TO EXPLAIN SERVICE DESIGN Learn how you can get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are! https://go.servicedesignshow.com/free-mini-course

Chief Experience Officer (CXO) and Co-Founder Peter Eckert discusses the origin of projekt202 and the future of software design and development.

Pluralsight's Nate Walkingshaw literally wrote the book on product leadership. On this episode of Build, Nate dives into the importance of empathy in product and how his own background as an EMT helped him build more empathetic, more intuitive products. Plus, Nate shares his framework for the "product heart" – all of the key elements for what a healthy product should look like. In this episode: 00:35 - Nate’s journey from EMT to Chief Experience Officer (CXO) at Pluralsight 1:48 - Inventing products to solve EMT problem 3:25 - Nate’s work at Stryker 4:09 - The transition from hardware to software development 4:45 - Nate’s work at Strava 6:20 - Launching Strava’s first commerce based app 6:47 - Nate’s work as Head of Tanner Labs at O.C. Tanner 8:00 - The Mission of Pluralsight: Democratizing Technology Skills 8:30 - Joining Pluralsight 9:45 - How to develop a great product that impacts people 10:27 - Why “why” matters 11:25 - Direct Discovery: Mission, Vision and , & The Client 12:17 - Hearing the voice of the customer 12:50 - Customer Preference Testing (CPT) & Customer Confirmation Testing (CCT) 14:40 - Merely sSolving problems vs. creating meaningful outcomes 16:22 - Leveraging key performance indicators for product design 17:19 - Outcome and & the customer’s success 19:15 - How you can benefit from switching to output focus 23:17 - How Nate taught his team about output focus 25:30 - How Nate’s team stays available & engages customers 29:50 - Care for the craft (and popularity will follow) 30:35 - The value of listening in a distracted world Books & Resources Mentioned in this Episode: Read Nate’s book on Product Leadership www.amazon.com/Product-Leadershi…ful/dp/1491960604 Check out more of Nate’s wisdom medium.com/@nwalkingshaw Before you go leave a ⭐⭐⭐⭐⭐⭐ review and share the pod with your friends! And be sure to check out more insights on product development on the Drift blog at drift.com/blog and find us on Twitter @maggiecrowley, @drift and @seekingwisdomio.