Podcasts about difficult conversations

In this episode, I'm breaking down the small language habits that secretly make hard conversations harder. Most of us think we're being clear or kind — but the words we use often fuel defensiveness instead of understanding. I'll show you how to stop using “you” statements that sound like blame, cut out weak disclaimers that undercut your point, and reframe your message so it lands with strength and respect. Thank you to our sponsors: Cozy Earth. Upgrade Your Every Day. Get 40% off at cozyearth.com/jefferson or use code JEFFERSON at check out. Pique. Head to https://PiqueLife.com/jefferson for 20% off. BetterHelp. Click https://betterhelp.com/jeffersonfisher for a discount on your first month of therapy. Order my new book, The Next Conversation, or listen to the full audiobook today. Like what you hear? Don't forget to subscribe and leave a 5-star review! Suggest a topic or ask a question for me to answer on the show!  Want a FREE communication tip each week? Click here to join my newsletter.  Join My School of Communication Watch my podcast on YouTube  Follow me on Instagram  Follow me on TikTok Follow me on LinkedIn Learn more about your ad choices. Visit megaphone.fm/adchoices

In this hands-on workshop episode, psychotherapist Amy Bloom is back with actual scripts and word-for-word examples you can use. Amy reveals why tone matters more than words (it's the music people remember, not just the lyrics), how to fall on your sword to put others at ease, and the critical difference between being clear and being kind but vague. Whether you're an adult child trying to understand your parents' plans or a parent preparing to discuss succession with your kids, Amy walks you through exactly what to say, when to pause, and how to create safety in these high-stakes conversations. This is the practical follow-up to Episode 190—less philosophy, more action. Bring a pen.

Tune in to this episode of the Growth in Dentistry podcast, where host Steve Jensen sits down with Katherine Eitel Belt, founder and CEO of LionSpeak, to discuss managing tough conversations in dental practices. With over 35 years of experience as a keynote speaker and communication coach, Katherine shares her proven framework for having courageous conversations that solve problems while strengthening relationships.Key topics covered in this episode:Why most people avoid difficult conversations and the cost of avoidance in dental practicesThe importance of emotional state and taking ownership before engaging in tough conversationsThe ARCH Framework: A four-step process for having productive, courageous conversationsThe Three-Conversation Leadership TierCulture and Communication: How communication skills directly impact practice culture and employee retention...and so much more!Interested in learning more about Katherine Eitel Belt and her work at LionSpeak? Visit their website: www.lionspeak.net. Download your free ARCH Framework: https://www.lionspeak.net/courageous/. Connect with Katherine: info@lionspeak.net. See a demo of DI and get a $50 gift card: get.dentalintel.net/podcast.

What truly drives fair compensation? Nicole Armstrong, CEO of Ellequate, explores the toughest questions around pay equity, revealing real challenges faced by today's workforce — from the gender pay gap to “occupational segregation.” Get practical tips for tackling difficult compensation conversations, plus actual pay equity ROI success stories and expert HR insight through an audience Q&A. Subscribe to the All Things Work newsletter to get the latest episodes, expert insights, and additional resources delivered straight to your inbox: https://shrm.co/fg444d    ---  Explore SHRM's all-new flagships. Content curated by experts. Created for you weekly. Each content journey features engaging podcasts, video, articles, and groundbreaking newsletters tailored to meet your unique needs in your organization and career. Learn More: https://shrm.co/coy63r 

Send us a textHaving hard conversations about culture, equity, and identity isn't easy—but it's essential. In this episode of The Cultural Curriculum Chat, I break down a practical, 4-step framework to help you navigate cross-cultural conversations with courage and empathy.

Being nice won't save you — especially in conflict. Too often, we think if we're agreeable enough, people will treat us better or listen more. But that's not how it works. In this episode, I talk about why “nice” people often get steamrolled in difficult conversations, the difference between being nice and being respectful, and how respectful firmness is actually the real power move. Thank you to our sponsors: Cozy Earth. Upgrade Your Every Day. Get 40% off at cozyearth.com/jefferson or use code JEFFERSON at check out. Monarch Money. 50% off your first year at https://monarchmoney.com/jefferson  BetterHelp. Click https://betterhelp.com/jeffersonfisher for a discount on your first month of therapy. Order my new book, The Next Conversation, or listen to the full audiobook today. Like what you hear? Don't forget to subscribe and leave a 5-star review! Suggest a topic or ask a question for me to answer on the show!  Want a FREE communication tip each week? Click here to join my newsletter.  Join My School of Communication Watch my podcast on YouTube  Follow me on Instagram  Follow me on TikTok Follow me on LinkedIn Learn more about your ad choices. Visit megaphone.fm/adchoices

When it comes to leading a team, there's no such thing as too much information.Good leadership is about good communication. And for General Stanley McChrystal, that means creating a culture of free-flowing information: “The goal is to have everyone know everything all the time,” he says.McChrystal is a retired four-star general, former commander of US and international forces in Afghanistan, and a renowned leadership expert. In his experience building cohesive teams in complex environments, he's discovered that successful teams are built on a “shared consciousness [where] all have a common contextual understanding of what the situation is.” The key to creating that kind of culture, he says, is radical transparency — from leaders and subordinates alike. Whatever your position, “You are responsible for informing other people of things that they need to know,” he says.In this episode of Think Fast, Talk Smart, McChrystal and host Matt Abrahams discuss how to build shared consciousness within teams, how to communicate across cultural divides, and how to lead with clarity, context, and character.To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium.Episode Reference Links:General Stanley McChrystalGeneral McChrystal's Books: On Character / Team of Teams155. Can We Be Candid? How to Communicate Clearly and Directly161. Do Your Homework: Know What to Say by Knowing Who You're Talking To  Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:03) - Building Shared Consciousness (06:13) - Leading Across Differences (07:53) - Delivering Difficult News (10:18) - Communicating in a Virtual World (16:17) - Character as an Iterative Practice (18:27) - The Final Three Questions (23:23) - Conclusion  ********This episode is sponsored by Grammarly. Let Grammarly take the busywork off your plate so you can focus on high-impact work. Download Grammarly for free today Become a Faster Smarter Supporter by joining TFTS Premium.       

Today, I'm joined by Kayvon Kay, founder of The Sales Connection which scales and manages premier sales teams for online businesses. Over the past five years, his organization has delivered over $375 million in outcomes, booked 200,000+ sales calls, and trained more than 10,000 sales reps. What's perhaps most striking is that Kayvon's journey began with being “written off” in school due to learning disabilities—yet today he helps others master communication and influence in high-stakes environments.In this episode, we dig into what true communication really means. Kayvon shares how listening, presence, emotional alignment, and even pausing can shift how people hear you. He also reveals why how you make people feel is just as important as what you say, and how internal work becomes the foundation for external impact.Get ready for practical, mindset-shifting insights you can use right away. Let's dive in.Additional Resources:► Follow Communispond on LinkedIn for more communication skills tips: https://www.linkedin.com/company/communispond► Connect with Scott D'Amico on LinkedIn: https://www.linkedin.com/in/scottdamico/► Connect with Kayvon: https://www.linkedin.com/in/kayvonkay/► Learn more about Kayvon: https://www.kayvon.com/► Subscribe to Communicast: https://communicast.simplecast.com/► Learn more about Communispond: https://www.communispond.com

In this powerful and practical episode, Scott sits down with Kristy Mandour—nationally recognized communication coach, emotional intelligence expert, and host of the Sow to Speak podcast—to unpack the conversations that most leaders avoid… and why that's a problem. If you've ever hesitated to speak up, avoided holding someone accountable, or struggled to navigate tough conversations at work or at home, this one is for you.Kristy shares the science and strategy behind her “Lead Out Loud” method and “C.A.R.E.” framework, which empowers leaders to communicate with clarity, curiosity, and compassion—without burning out or bottling things up. This conversation will challenge how you think about accountability, reframe the stories you tell yourself, and help you lead with integrity, confidence, and connection.What you'll learn:• Why avoiding hard conversations is often a sign that you care—and why that's not enough• How to turn “accountability” into a form of support instead of punishment• The C.A.R.E. framework and how it helps you prep, regulate, and lead powerfully• Tips to shift from fear-based micromanaging to values-driven leadership• How these same communication tools apply to parenting, marriage, and life outside the office---Episode Markers:(0:00) - Meet Kristy Mandour(1:25) - The Origins of "Lead Out Loud"(3:35) - Having Meaningful Conversations with Your Team(6:05) - Micromanaging vs. Managing with Curiosity and Care(7:00) - Accountability & Difficult Conversations(11:30) - Being Curious(13:00) - To Be Unclear is Unkind(14:45) - Preparation as a Leader(17:45) - Significance of Setting & Intentions(23:20) - Communicating Positivity(24:50) - Regulating with Movement(26:35) - The Connection Between Leadership and Parenting(28:20) - Immediate Action Steps(30:00) - C.A.R.E. Framework Example(38:00) - Same Side Visualization Technique(39:00) - Sow to Speak - Connect with Kristy---Kristy Mandour's Links:IG - https://www.instagram.com/kristymandourLinkedin - https://www.linkedin.com/in/kristy-mandourWebsite - https://sowtospeak.comYouTube - https://www.youtube.com/user/pensink57---Scott Grates' Links:Referrals Done Right Book Pre Sales - https://www.referralsdonerightbook.comReferrals Done Right FB Group - https://www.facebook.com/groups/296359076662332Insurance Agency Optimization - https://www.agencyoptimization.comScott Grates Website - https://www.scottgrates.comLove Living Local  - https://www.instagram.com/lovelivinglocal315Scott's FB - https://www.facebook.com/scott.grates.1Instagram - https://www.instagram.com/scottgratesTikTok - https://www.tiktok.com/@scott.grates

Avoiding hard conversations doesn't make them go away. It builds resentment, distance, and unresolved tension. In this episode, Jayson unpacks why avoiding conflict costs more than it saves, how to approach difficult conversations with honesty and care, and why vulnerability is the key to repair.Timestamps:1:00 - The cost of not having difficult conversations7:00 - How to have hard difficult conversations10:50 - Leading with vulnerability13:00 - Learning to repair after difficult conversationsLinks:⁠⁠⁠⁠⁠⁠⁠The Relationship School⁠⁠⁠⁠⁠⁠⁠Follow Jayson on social media:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠TikTok⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠

By far the best thing from Sunday's bout against the Bills (at least from a loss) was that the Saints squarely put their performance against Seattle in the rearview - or, at least, successfully avoided a repeat terrible performance. We all agree there were definitely positives to take from this one, i.e. a serious/legitimate looking rushing attack, total reduction in bonehead/presnap penalties, and much more competitiveness against a much more talented road opponent (than last week vs. Seattle). BUT...(there's always a "but"...especially with this team) we also agree, there are some serious and significant pieces which require difficult conversations. For instance, Rattler has improved greatly from last season, but has he plateau'd?? He's had four weeks now to show improved accuracy but the same mistakes continue to be made. Also, is Olave simply "not that guy" and trading him is looking like a no-brainer, assuming we can even get anything for him at this point? Definitely pleased to see the team compete against one of the league's best, but still much for the team to figure out. TUNE IN! WHO DAT?!#28to3 #28to3Podcast #NeverForget #NewOrleans #NewOrleansSaints #NFL #NOLA #Saints #WhoDat #WhoDatNation

Check out Marek Health at https://marekhealth.com/syatt and get 10% OFF your first order using code: SYATTIn this episode of The Jordan Syatt Podcast, I shoot the breeze and answer questions from listeners with my podcast producer, Tony, and we discuss:- How to transfer from fat loss to maintenance- The truth about late night eating- How to apologize to your spouse- Superfoods for health- Do you need to eat specific health foods every day- Egg white protein powders- Sleep supplements- Tracking calories but still not eating in a deficit- Calorie cycling- Talking politics with family or on social media- Cutting weight for high school wrestling- And more...Looking for a reputable science-based source of supplements that don't hide behind "proprietary blends"?  Check out Legion Athletics (20% OFF YOUR FIRST ORDER WITH CODE "SYATT"):  https://legionathletics.com/products/supplements/ Do you have any questions you want us to discuss on the podcast? Give Tony a follow and shoot him a DM on Instagram - @tone_reverie - https://www.instagram.com/tone_reverie/ I hope you enjoy this episode and, if you do, please leave a review on iTunes (huge thank you to everyone who has written one so far).Finally, if you've been thinking about joining The Inner Circle but haven't yet... we have hundreds of home and bodyweight workouts for you and you can get them all: https://www.sfinnercircle.com/

Alasdair Black, our senior pastor, continues the series based on Luke.

Join us in this thought-provoking episode of The Brand Called You as host Ashutosh Garg sits down with Raman Nanda—an accomplished educator, business and happiness coach, and growth evangelist from Pune, India. With a rich background that spans CFO, CHRO, CMO, and CEO roles, Raman shares insights from his multidisciplinary journey and discusses how these diverse experiences shape his unique approach to business and leadership.In this candid conversation, Raman delves deep into the art of handling difficult conversations, why they're often avoided in life and leadership, and practical ways to address sensitive topics—especially in hierarchical and culturally nuanced workplaces like India. Discover actionable tips for preparing emotionally and mentally for tough discussions, managing power dynamics, and applying non-violent communication techniques.The episode shifts gears as the duo explores personal and professional mastery in today's VUCA (Volatile, Uncertain, Complex, Ambiguous) world. Raman outlines the mindsets crucial for growth at different career stages and shares advice on building resilience, staying mindful in a digital age, and balancing ambition with contentment.Packed with anecdotes and actionable wisdom, this episode is a must-watch for anyone aspiring to lead with impact and mastery—at work and in life.

You and your team deserve a positive, rewarding work environment. A key piece of that is to optimize the people you currently have. In this episode, Kirk Behrendt brings back Alan Twigg, president of Bent Ericksen & Associates, to share how to address underperformance, ways to fix it, and what to do when nothing seems to work. To learn how to navigate these difficult conversations, listen to Episode 947 of The Best Practices Show!Learn More About Alan:Give Alan a call: (800) 679-2760Send Alan an email: alan@bentericksen.com Join Bent Ericksen on Facebook: https://www.facebook.com/BentEricksenAssociatesLearn more about Bent Ericksen: https://bentericksen.comTry Bent Ericksen's HR Director package: https://bentericksen.com/product/hr-directorLearn more on Bent Ericksen's Resource Library: https://bentericksen.com/resource-libraryMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT's BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT's BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT's To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 947: https://www.youtube.com/@actdental/videosMain Takeaways:Learn the five steps of the productive feedback model.Outline your expectations and your reason for the conversation.Give a warning of potential consequences if their behaviors don't change.Invite employees to submit comments. It's a way to document conversations.Set boundaries around communication so that conversations don't get derailed.Consider having a witness signature when employees are not being cooperative.If you see something, say something. Don't let underperformance go on for years.Snippets:0:00 Introduction.1:18 Why this is an important topic.3:07...

I am so excited to welcome Chris Wong to the Lead with Heart Podcast. Chris is a licensed therapist, executive coach, and host of The Art and Science of Difficult Conversations podcast. With over 15 years of experience in the nonprofit and health sectors, Chris specializes in helping purpose-driven leaders navigate difficult transitions, rebuild trust, and lead culture change that actually lasts.In this episode, we dive deep into the art of mastering hard conversations, the psychology behind conflict, and how nonprofit leaders can strengthen trust and resilience in their teams. Chris shares practical strategies for bridging generational differences, navigating hybrid workplaces, and leading with clarity when the stakes are high.In this episode:[05:05] Nonprofit leadership challenges: scarcity mindset[07:07] Bridging generational differences in nonprofit leadership[09:36] Why leaders avoid hard conversations and how to reframe conflict[14:14] Building trust in nonprofit teams and organizations[18:12] Cultivating relationships in hybrid nonprofit environments[20:58] A framework for approaching difficult conversations[27:55] Preparing nonprofits for crisis conversations[33:22] Addressing gossip during organizational change[34:21] Insights from Chris's own podcast on difficult conversations[36:53] Advice for anyone about to have a difficult conversationRESOURCESE7: Focusing on Emotional Connection to Boost Performance in Your Organization with Lola GershfeldCONNESend Haley a suggestion or request via text HERE!My book, Sow, Grow, Lead is live on Amazon! It shares my journey of starting a nonprofit in Malawi and offers practical strategies for nonprofit leaders to create real impact. As the fundraising engine of choice for over 80,000 organizations in 90+ countries, Donorbox's easy-to-use fundraising tools help you raise more money in more ways. Seamlessly embed a customizable donation form into your website that reduces donor drop-off with a 4x faster checkout, launch a crowdfunding or peer-to-peer campaign, sell event tickets, raise funds on the go with Donorbox Live™ Kiosk, and much more. Learn more at donorbox.org Dr. Lola Gershfeld's EmC Masterclass helps you boost communication skills to raise more revenue. Trusted by top universities and global organizations. Use code LEADWITHHEART for 10% off.CONNECT WITH HALEYHaley is a CFRE, Stress Management Coach, and EmC trainer. Founder of The Savvy Fundraiser, she brings experience in human services, homelessness, and youth nonprofits. She specializes in EmC, leadership, board development, and fundraising, empowering nonprofit leaders to build thriving organizations.Instagram: @thesavvyfundraiser LinkedIn: Haley Cooper, CFREWebsite: thesavvyfundraiser.comProduced by Ideablossoms

Having conversations with employees or coworkers when goals are not being met is difficult. In fact, even the most dedicated managers and employees may avoid the conversations altogether.In this episode of EOS-Traction for Your Workplace Goals, Implementer Michele Mollard discusses the critical nature of those conversations - as well as some of the best ways to approach them - in order to gain momentum toward your business goals.Episode ResourcesMore InformationEmail MicheleEOS-Traction for Your Workplace Goals is a Livemic Communications production.

Episode 234: Difficult Conversations SimplifiedIn this episode, Dr. Janel Anderson explores the concept of “kitchen sink conversations”—those difficult discussions where multiple unrelated grievances get thrown together and nothing gets resolved. Drawing on principles of minimalist design, she offers practical strategies for keeping workplace (and even household) conversations focused, productive, and empathetic. By sticking to one issue at a time, listening with empathy, and owning what you can change, Dr. Janel outlines a clear, actionable approach to de-escalating conflict and fostering real problem-solving, both at work and at home. Listeners will come away with tools to navigate tough conversations more effectively and constructively.Find show notes at https://janelanderson.com/234

In this episode of the Musicians Creating Prosperity Podcast, Dr. Fabiana Claure shares why your ability to have uncomfortable conversations will make or break your success as a leader. Scaling a music business isn't just about systems and strategies—it's about learning to lead with clarity, compassion, and conviction. Through real client experiences, leadership insights, and practical frameworks, Fabiana reveals why tolerating underperformance drains your energy, lowers your standards, and stalls your growth—and how mastering the art of direct, honest conversations can transform not only your business but also your mindset as a CEO. Key Highlights: The Leadership Shift: Why musicians who move from solopreneurship to building teams must also learn new skills in leadership. Uncomfortable but Necessary: How avoiding difficult conversations costs you energy, clarity, and progress. Empathy + Accountability: Fabiana's framework for checking in with team members as humans first, then holding them accountable to results. Delegation Done Right: How to set clear expectations, timelines, and success metrics when offloading tasks. When to Let Go: Knowing when it's time to part ways with team members while staying rooted in integrity and abundance.   This episode is a powerful reminder that even when you can't fix everything around you, you still have agency to create calm, meaning, and impact from within. Your presence matters. Your story matters. And your vision—when rooted in alignment—can truly help make the world a better place.   The Musician's Profit Masterclass: Is your music business income able to grow without taking more of your time? If not, this masterclass is for you. Discover the 5 steps to win back your time, increase your income, and make your music business self-sustaining - so you can live your life on your terms! JOIN HERE: www.musiciansprofitmasterclass.com   Musicians Creating Prosperity Live Event: Join Fabiana Claure for the Musicians Creating Prosperity Live Event in South Florida! This unique event will bring together musicians from around the world for an immersive experience focused on building and scaling online music businesses. The event will cover essential topics such as business strategies, marketing, finance, communication skills, and the use of AI, while also emphasizing wellness and lifestyle balance. GET YOUR TICKET HERE: www.musicianscreatingprosperitylive.com   Subscribe To The Musician's Creating Prosperity Podcast: Apple Podcasts | Spotify | YouTube   Book A Call With Dr. Fabiana Claure: Book here   Connect With Dr. Fabiana Claure: Instagram | LinkedIn | Facebook | Facebook Group   About Dr. Fabiana Claure: Fabiana, a concert pianist turned successful entrepreneur, co-founded Superior Academy of Music® in 2011 and managed it remotely with her husband from 2016, driving increased efficiency and profitability. Simultaneously, as Founder and Director of the University of North Texas Music Business and Entrepreneurship Program (2016-2021), she pioneered initiatives aiding musicians in business launches and program recognition. In 2020, she launched her online mentorship program, utilizing the Musician's Profit Umbrella® method to help musicians globally scale their businesses. Transitioning from academia in 2021, she now focuses on coaching, performing, and speaking engagements while assisting musicians in expanding their online music businesses for both financial growth and meaningful life design.

What if the most powerful negotiation skill isn't talking…but listening like a life depends on it? In this jaw-dropping episode, I speak with former hostage negotiator Nigel Taberner, who's attended over 130 high-risk incidents without a loss of life. Nigel dismantles the myths (no Jedi mind tricks here) and shows how the exact skills used in armed sieges translate to leading teams, navigating conflict, and yes, parenting a strong-willed tween. You'll hear how negotiators influence when there's nothing to trade, why echoing works better than endless questioning, and the simple 60-second ritual that can transform any difficult conversation, from a boardroom showdown to a bedtime battle. If this episode shifted how you'll handle your next tough conversation, share it with a fellow working mum leader and tag @nickyloweleadership. Your reviews help more women find the show. More details: https://luminate-group.co.uk/podcast/170 Connect on LinkedIn Here  Follow on Instagram Here  Love the Wisdom For Working Mums Podcast? Let's take the conversation further. Subscribe for exclusive insights delivered straight to your inbox - designed to support you in leading with confidence and living with intention. 

Mia is a mid-level claims specialist with about five years' experience in the job. One afternoon, she gets a call from a customer named James. He's frustrated—bordering on furious. He's been waiting for an update about his property claim, and from his perspective, no one communicated anything. He feels ignored. He's escalating. Mia can tell this is going to be a difficult conversation. But instead of reacting defensively—or shutting down—she mentally runs through the CLEAR model.   Notable Timestamps [ 00:30 ] - The "CLEAR Method" module, developed with Equis Consulting, helps insurance professionals handle difficult circumstances and challenging customers effectively. [ 01:25 ] - The CLEAR Model is applied when an adjuster, Mia, handles a reassigned property claim from James, who is furious due to a lack of updates. [ 04:40 ] - "C" is for Connect; acknowledge the customer's emotions and frustration early to build trust and prevent escalation into a confrontational "fight or flight" situation. [ 07:05 ] - "L" is for Listen; allow frustrated customers to vent without interruption, actively hearing their concerns to gather clues and make them feel heard, without becoming defensive. [ 09:55 ] - "E" stands for Engage; avoid industry jargon and maintain a calm tone. Ask angry customers to list their top three priorities to shift them from emotional to logical thinking. [ 11:25 ] - "A" is for Acknowledge; recognize the customer's frustration without accepting blame or fault. This helps build trust and moves the conversation forward positively. [ 13:20 ] - "R" means Resolve; define next steps and set priorities to move the claim towards resolution. Under-promise and over-deliver on commitments to build trust and ensure follow-through. [ 16:35 ] - Mike provides a recap of the points above. Your PLRB Resources New Course: Handling Challenging People and Difficult Circumstances - https://members.plrb.org/education/courses/handling-challenging-people-difficult-circumstances-course Guest Site: Equis Consulting & their podcast “Leadership is the Conversation” - https://equisconsulting.com/ Employees of member companies also have access to a searchable legal database, hundreds of hours of video trainings, building code materials, weather data, and even the ability to have your coverage questions answered by our team of attorneys (https://www.plrb.org/ask-plrb/) at no additional charge to you or your company. Subscribe to this Podcast Your Podcast App - Please subscribe and rate us on your favorite podcast app YouTube - Please like and subscribe at @plrb LinkedIN - Please follow at “Property and Liability Resource Bureau” Send us your Scenario! Please reach out to us at 630-509-8704 with your scenario! This could be your “adjuster story” sharing a situation from your claims experience, or a burning question you would like the team to answer. In any case, please omit any personal information as we will anonymize your story before we share. Just reach out to scenario@plrb.org.  Legal Information The views and opinions expressed in this resource are those of the individual speaker and not necessarily those of the Property & Liability Resource Bureau (PLRB), its membership, or any organization with which the presenter is employed or affiliated. The information, ideas, and opinions are presented as information only and not as legal advice or offers of representation. Individual policy language and state laws vary, and listeners should rely on guidance from their companies and counsel as appropriate. Music: “Piece of Future” by Keyframe_Audio. Pixabay. Pixabay License. Font: Metropolis by Chris Simpson. SIL OFL 1.1. Icons: FontAwesome (SIL OFL 1.1) and Noun Project (royalty-free licenses purchased via subscription). Sound Effects: Pixabay (Pixabay License) and Freesound.org (CC0).

In this solo episode of the Drop-in CEO podcast, host Deb Coviello shares personal updates and dives deep into the art of navigating challenging conversations with confidence. Deb introduces a practical framework for handling difficult discussions, explores why these conversations are often so tough, and emphasizes the importance of language and empathy. Through relatable stories from both family and business, Deb equips listeners with actionable strategies to improve their communication and leadership skills. Episode Highlights The Framework for Challenging Conversations [10:39]Deb outlines a step-by-step framework for approaching difficult conversations, focusing on establishing common ground, identifying gaps, and taking mutual action. Why Challenging Conversations Are Difficult [7:30]An exploration of the emotional and systemic reasons that make tough conversations so challenging, and why most organizations don’t teach these essential skills. The Power of Language in Difficult Conversations [13:27]Deb discusses the importance of word choice, empathy, and respect in maintaining relationships and moving through workplace challenges. Personal Connection and Icebreaker [2:00]Deb opens the episode with personal stories and updates, setting a relatable and engaging tone for the discussion. For more information about my services or if you just want to connect and have a chat, reach out at: https://dropinceo.com/contact/See omnystudio.com/listener for privacy information.

In this episode, Zach Davis discusses the challenges of being a young head coach, particularly the necessity of facing fears and having difficult conversations. He emphasizes the importance of communication skills in coaching, managing diverse personalities, and creating a positive team environment. Zach shares personal experiences and insights on leadership, the significance of addressing issues directly, and the need for self-reflection and personal development in coaching roles. Learn more about your ad choices. Visit megaphone.fm/adchoices

Send us a textIn this powerful episode of Quilting on the Side, Tori and Andi welcome back their favorite coach for quilters, Dara Tomasson, for a timely conversation about mindset, controversy, and emotional resilience in business. Together, they explore how to navigate emotionally charged situations, set healthy boundaries, and separate self-worth from business outcomes - especially in today's divided social and economic climate (in the US at least!). Dara shares why reaching a neutral emotional state leads to clearer decision-making, and how curiosity and inspiration in everyday life can fuel both personal and professional growth. This episode is especially relevant for quilt pattern designers, teachers, and longarm quilters navigating challenges like tariffs, scarcity mindset, and conflicting beliefs while growing a sustainable business.   Chapters00:00 The Importance of Mindset in Business04:09 Reaching a Neutral State for Better Decisions06:35 Separating Self-Worth from Business Outcomes11:47 Navigating Emotional Challenges in Business18:14 Establishing Boundaries in a Divided Society26:56 Having Difficult Conversations31:42 Understanding Mental Health in Business34:44 Finding Inspiration in Everyday LifeConnect with Dara Tomasson:On Instagram On her website: https://daratomasson.com/Sign up for her free Webinar: How To Work With Your Hormones Instead of Against Them September 17th @ 12pm Pacific Time CLICK HEREWant to Support the Podcast and Unlock Exclusive Perks and Content?Join our Quilting on the Side Patreon community! By becoming a patron, you'll gain access to behind-the-scenes content, bonus episodes, and exclusive resources to help you grow your quilting journey. Plus, your support helps keep the podcast thriving! Click here to join.Want More Quilting Content?

Learn to approach challenging conversations with clarity, calmness, and compassion in this 15-minute guided meditation. This practice combines mindfulness techniques with loving-kindness to help you develop emotional regulation, reduce anxiety about difficult discussions, and cultivate the mental skills needed to communicate authentically without becoming reactive. Whether you're preparing for a tough conversation with family, friends, colleagues, or partners, this meditation will teach you how to stay grounded, speak your truth with kindness, and listen with an open heart even in tense situations. You'll practice managing the physical sensations of stress, working with anxious thoughts, and extending compassion to both yourself and others during challenging interactions. Perfect for anyone who struggles with confrontation, wants to improve their communication skills, or needs support in having those important but difficult conversations we often avoid. This guided meditation practice is from our app, Declutter The Mind. You can see our full library on our web app or download it for iOS and Android for free. Visit declutterthemind.com or app.declutterthemind.com

In today's competitive business landscape, technical skills and strategy are no longer enough to lead effectively. Emotional intelligence, the ability to understand yourself, manage your emotions, and connect with others, is increasingly becoming the defining trait of successful leaders. In this episode, we speak to Amy Jacobson, who has written a book titled The Emotional Intelligence Advantage: Mastering Change and Difficult Conversations. We explore her five-pillar framework for building emotional intelligence. From owning your wiring to handling difficult conversations with empathy, she explains how leaders can turn emotional intelligence into a practical, measurable business advantage. Hosted on Acast. See acast.com/privacy for more information.

Do you feel like your spouse won't change—no matter what you try?Have you been tolerating non-improvement and calling it “keeping the peace”?In this episode, Greg & Rachel Denning share a practical blueprint for creating real change in marriage—without nagging, power struggles, or giving ultimatums. You'll learn how to earn influence (instead of demanding it), build psychological safety so growth is possible, and use pattern interrupts to break the same old fights.They unpack why couples stall out—no shared vision, unresolved wounds, holes in the relationship “bucket,” and mixed signals that make one spouse armor up. You'll get specific tools to create safety, raise standards, and stop tolerating non-improvement—so your marriage actually gets better month by month.What we cover:- Why “it's okay to be wounded—but not to stay wounded.”- How to earn your spouse's attention & respect (and keep it).- Pattern interrupts that disarm conflict and reset connection.- The Bucket Test: plug the leaks killing motivation & desire.- Strategic praise (what to amplify so it multiplies).- The Shared Vision your marriage needs to stay motivated.- When one spouse levels up—and what to do if the other resists.- Tough talks done right: letters, timing, tone, and follow-through.Bottom line: In life, you get what you tolerate. Don't accept non-improvement. Use these tools to create safety, raise the standard, and build a marriage where both partners keep growing.

402-521-3080In this conversation, Stephanie Olson emphasizes the importance of creating a safe space for children to discuss difficult topics. She discusses the need for parents to listen actively and engage in conversations about issues like social media safety and human trafficking from an early age. By establishing a foundation of trust and open communication, parents can help their children navigate sensitive subjects more effectively.takeawaysProvide a safe space for conversations.Listen to what your kids care about.Your reaction matters when they share difficult things.Create opportunities for communication in comfortable ways.Start conversations about tough topics early and often.Engage in discussions about social media safety.Talk about consent and trustworthy individuals.Be available for your children when they want to talk.Don't make scary topics scarier than they are.Establish a foundation of trust for open dialogue.Sound Bites"We need to provide a safe space.""Start those conversations so early.""It's not a one and done conversation."Chapters00:00Creating a Safe Space for Conversations09:27The Importance of Early Conversations12:55R&R Outro.mp4Support the showEveryone has resilience, but what does that mean, and how do we use it in life and leadership? Join Stephanie Olson, an expert in resiliency and trauma, every week as she talks to other experts living lives of resilience. Stephanie also shares her own stories of addictions, disordered eating, domestic and sexual violence, abandonment, and trauma, and shares the everyday struggles and joys of everyday life. As a wife, mom, and CEO she gives commentaries and, sometimes, a few rants to shed light on what makes a person resilient. So, if you have experienced adversity in life in any way and want to learn how to better lead your family, your workplace, and, well, your life, this podcast is for you!https://setmefreeproject.net https://www.stephanieolson.com/

What do you do when someone you care about has a major blind spot that's self-destructive or hurtful to you and others? In the second half of this series, the team makes it practical as John asks Stasi, Allen, and Stacey how they'd react to several "what if" scenarios. Their responses may surprise you. Hard conversations aren't easy, but they also aren't to be feared—once you ask God if and when to engage, what to say, and how to say it.Show Notes: You can sign up for Wild at Heart's Friday video emails at https://wildatheart.org/media/johns-weekly-video-update/. The verse John references is John 12:49 (NLT): "I don't speak on my own authority. The Father who sent me has commanded me what to say and how to say it."_______________________________________________There is more.Got a question you want answered on the podcast? Ask us at Questions@WildatHeart.orgSupport the mission or find more on our website: WildAtHeart.org  or on our app.Apple: Wild At Heart AppAndroid: Wild At Heart AppWatch on YouTubeThe stock music used in the Wild at Heart podcast is titled “When Laid to Rest” by Patrick Rundblad and available here.More pauses available in the One Minute Pause app for Apple iOS and Android.Apple: One Minute Pause AppAndroid: One Minute Pause App

Kiera talks about the concept “going into the storm,” aka how to approach those difficult conversations with team members, and how this builds trust as a practice.  Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera Dent (00:01) Hello, Dental A Team listeners, this is Kiera. And today I think is gonna be a really, really, really beneficial conversation. This is something that I've worked with tons of offices on. It's something that I feel is such a good just reminder of the type of practice, the type of leader that we wanna be. So, and it's called going into the storm, how to have hard conversations with your team and actually making them easy. So with that, ⁓ this is like, it's just random. So Buffalo, ⁓   I I'm going straight into a story for you. Why not? Happy dental day. Happy everything for you. But when Buffalo, there's a storm coming. So they watch this, basically like Yellowstone area over like the Rocky Mountains. When a storm comes, they've watched Buffalo behavior. What Buffalo do is they actually, the storm's coming at them, like these big, we're talking like a big, snowy, scary, terrifying storm, blinding. They can't see. I've been in some of these storms. Buffalo actually turn.   face the storm and walk through the storm. Like they literally go into the storm, whereas cows, what they do when the storm's coming, they see it and they actually pivot and they run away from the storm. And what's interesting is the buffalo, when they go and they hit it head on, they're actually able to get through the storm and be able to come out on the other side faster and with less like heartache and burn on them versus the cows that are actually in the storm so much longer because they avoided it.   And then they actually, the storm just like goes with them for much, much longer rather than hitting it head on and taking it on. So when we talk about this in teams and kudos to an awesome doctor up in New York, he's the one who introduced me to this. We talk about it in all of his practices. His practices are thriving. We've taken this to other offices. We do it within our company, but it's where can we go into the storm in our practices? Where are we avoiding conversations where if we would just have them head on, we'd actually be able to move it so much faster and further ahead.   And I think about this a lot of like those storms, if you realize, are actually the things that are the building blocks of gaining greater trust and vulnerability with each other. So we go to Patrick Lincione's five dysfunctions of a team. The bottom layer is trust and vulnerability. Then the next layer is healthy debate. Then the next layer is commitment. Then it's peer to peer accountability. And then it's results in winning. So if we look at all that, we break it down. People who go into the storm that's building trust and vulnerability and it's having a healthy debate.   versus those who avoid it or are avoided. Like it actually just makes it last longer. And I my little sister said, she's like, here, it's like 10 seconds of courage to overcome these things. And when you look at other opportunities and other stories and other scenarios, when people go into the storm, they walk out on the other side and they're like, gosh, I'm so glad I had that conversation. Even though it was a hard conversation, it ends rather than being avoided on it. And so having those...   All it does is it's going to build resentment when we are like the cattle and you're in it so much longer and it's more exhausting for you and it's more draining on you rather than turning it and going into the storm. So in your practice, I have some offices who have literally made like hats, t-shirts, swag, and they say go into the storm. And I think it's a really good reminder. And I'm even tempted to do it in our company. So like, Hey team listening, ⁓ I really think it's an awesome idea to just wear shirts, to make bracelets, to have it on a hat of go into the storm.   So you're reminding yourself that you're always going into the storm. I want to have this ⁓ conversation because true leaders go into the storm. Those who are followers avoid. And I just want you to realize like, who am I and what am I doing and what's my behavior? And so this healthy debate or healthy conversation actually allows for more direct conversation and builds trust and it builds a stronger practice. And it's wild because I had an office, we talked about this and we talked about their quarterly meeting.   And then three months later, I asked them how they're doing in their life. We've been going into the storm so much more. And when I talked to this office manager, she's like, Kiera, it's crazy how many times I need to go into the storm and how many times I was avoiding it in the past. But now that it's on the forefront of my mind, I'm thinking about it more. I'm doing it more. And I'm actually making it to where it's just better experience for me. So the dentistry team, our job is to like make your life easier. Our job is to make you more profitable, less stress, better patient experience. But when we make changes or when we do things in offices,   We've got lots of different behaviors in the practice. So we're going to have lots of different people there, which in that case, we're bound to have conversations that don't match. We're bound to have conflict. We're bound to have people that like, there's just going to be a misalignment, which is going to have the opportunity for frustration, confusion, chaos. And so when we have these conversations, when we teach you and your teams how to do this, your team actually flows. This is how we get flow in a practice. This is how we get ease. And actually, instead of having artificial harmony,   we actually have true harmony in our practice. And this will actually apply to your personal life. ⁓ Me, I have two sisters, so hello, welcome to three. There's always an odd man out or odd woman, if you will. And one of my little sisters, we realized that there was some pretty awesome opportunities for some healthy debate. My family is really solid on people pleasing. We think that that's the right way to go. Seven kids don't make a big mess, like it's fine. And I've noticed the more I coach and the more my company and the more I work with teams,   the less and less tolerant I am to people pleasing and not having conversations when they need to happen. And I remember my little sister and I was for my birthday. ⁓ She's 15 years younger than me. So life lessons, like I've clearly had a lot more life than she has. And ⁓ we went into the storm and my little sister felt like maybe I didn't like her and   We talked about it and I remember telling her, I waited about a week and I said, hey, Leticia, are you open to a conversation? And she said, yeah. I said, let's talk about what happened. And I helped her realize that like me having that kind of a conversation with her, like, let me know how it landed because in no way, or form, do I want to be rude or aggressive or anything like that. Cause I know I can have a bit more bold of personality site if you couldn't guess. I'm sure all of you can guess that. And I told her, said, like,   Me coming to you and having that conversation actually is me wanting to build more trust with you. So that way we can have conversations. You can tell me what you're feeling. I can tell you what I'm feeling and we don't have to sit here wondering and guessing or talking through other people. And I was actually like really, really proud of my little sister who's 23. Actually she just turned 24. But at 24 to learn these life lessons.   and to be open to it and to see that like going into the storm is not a bad thing, but it is uncomfortable because I think a lot of our lives and a lot of society has taught us to avoid to make sure people like us. But the real way for people to like us is to know that they trust us and that they can be real with us. So on that, this is something of like, Hey, if you're avoiding conversations or you're nervous about your leadership, this episode is your permission and your playbook to have these conversations and to truly go into the storm, to hit things head on and to not have the   the problems last for so long. So step one is like, let's get the facts in the right intention. So I'm really big on like, when we're highly charged and we come in and we are berating people or we're being rude, that actually can damage a relationship. So like you can go into the storm, but the way we go into the storm, let's have finessing grace rather than like attack mode. So what are the facts of the situation? What happened? What was said, what was done and what's needed to resolve it. And then, excuse me, I'm really big on like say what needs to be said.   So let's not just like go into it like, all right, facts are that you were a jerk, did this. Those are actually like someone being a jerk is not a fact. A fact is you said X, and Z on this date. This is how it landed. And these are the clear examples and we stay grounded. So this is where also metrics and KPIs are really great. So if your hygiene team is not hitting it, it's like the facts are that we're actually not hitting our three times our pay like we need to. We looked at all the open time in the schedule. So there's a scheduling issue. We also looked at what our   dollar per procedure has been for each hygienist. And we know this hygienist is hitting it, this hygienist is not. We also looked at like what's going on within those and what are the procedure makeups? Do you see how many facts I just brought to the table? So instead of being the hygienist is like, well, you don't give us the time. We can't hit three times. It's like, okay, here's the facts. Here's the data to back it up. Now let's figure out a solution together to make sure that we're able to hit three times our pay. Cause we need to take care of our patients and we need to make sure like this is something other offices can do. So let's make sure we do it. And then what we're going to do   is now that's like, we've got the right intention. And what I say is we spend like two minutes on talking about what the issue is very clearly clear as kind. And then we spend the rest of our conversation resolving it and finding solutions to it. So really the goal is to improve, it's not to shame or to blame or to nitpick that person's like, you did this. Like, no, that never is going to land well. That is one way to go into the storm, but that is not the best way to go into the storm. Like kudos, you actually have the combo.   but it didn't land in a way that somebody felt respected, heard, and that they're able to accomplish it. So the next step is we have that, prepared our facts and our intention. Next step is going to be like to communicate clearly and directly. Like I said, clear is kind. So we can use words like I've noticed or help me understand, or I'd like to understand your perspective on this. And we speak with empathy and firmness. So it's like we address the behavior, not the person. So it's never like, well, Sarah, you're not hitting your three times a pay. It's like, hey,   We've noticed this is happening. These are some of the facts. Help me understand what's going on so we can create a solution together to get to three times our pay. Notice on that, I did not tell them like this is open for negotiation, but I'm also not blaming you and telling you that you're wrong. It's like, hey, this is what's going on. Here are the facts. Help me understand your side. And then let's create a solution together that we both agree to that's going to be able to resolve this once and for all. ⁓ So when doctors and office managers come into it, I had a coach and she told me, always come from curiosity.   So when we're going into these, from curiosity, that's going into the storm in a way that's going to yield a positive result. It's like, hey, help me understand, or like, I'd love to understand more about this, ⁓ or hey, help me see your side on this. I'd really love to understand where you're coming from. So a lot of it's like, help me understand, help me understand. I'd love to know more. ⁓ Help me see your perspective on this. I'd love to understand your side. And truly, we're now listening to understand. We're not listening to respond.   And I hope you heard that you're listening to understand you're not listening to respond. And then from there, like honestly, I had a doctor, I giggle, I had a doctor who had to practice this with me. Like they literally had to sit there and have an uncomfortable conversation with me and they had to send me the video. So was like, how are you going to come into this? How are you going to approach it? How are you going to say like, help me understand this? How are you going to address the issue with facts? Help me understand more, Kiera. I remember the doctor said it to me and.   I watched it I was like, my gosh, we have to this conversation again. Like I swear we just had this and I called the doctor and I said, hey, I got your message. Thank you for it. Like help me understand like what we need to resolve with this conversation. The doctor like, no, we don't resolve anything. You just told me I had to practice. So had to send you another video of this, but we are resolved. like, but notice how you even came into that. Like I'm annoyed. Like, my gosh, I have to freaking have this conversation again.   But my ultimate intention is I want to get this resolved so it doesn't come up and I want to resolve it forever. And I really do want to understand what you're hearing, how this is landing so we can be on the same page. When we communicate, going to the storm for me is we are on the same page, we've made a resolve and we're committed to solving this forever. Notice, trust and vulnerability, then we go into healthy debate, then we go into commitment and then it's peer to peer so we can win. So on this, I'm like, my ultimate resolve is like, what do we need to commit to? What do we need to do to resolve this?   Like what do need to hear? What do I need to understand? So that way you and I are on the exact same page. So then after that, we then are able to have a follow up and accountability. So once we have that, like I just said, like we had the conversation, we have the intention, we had the healthy debate, whatever it is we commit, we commit 100 % and what we're going to follow through on. So we have a culture of follow through accountability. So it's like amazing. This is what we agreed to. This is when we're going to get it done and this is what you need and this is what I need. And this is when we're going to...   touch base and make sure it's good to go again. What I love is when these emails are like, you send this in a recap email form. So both of us, like there's no misunderstanding because what they've actually studied is people's memories are not actually real. We actually don't remember and we fabricate and we change. So like when you have eyewitnesses, actually not great witnesses because everybody's memories change all the time. So when we have black and white of a recap of, this is what we agreed to. This is what we said. These are the dates. Now there's no room for miscommunication.   And also what I like to do is on this follow-up accountability, I like to ask them, like, hey, also, I just want to make sure that what I was trying to communicate is what you heard. ⁓ Help me understand, like, what did you hear and how did this land for you? So you say this with Vanessa, because someone might say, like, Kiera, I heard that you think I'm a terrible hygienist and I'm actually doing an awful job. At that point, it's like, thank you for telling me. ⁓ Once again.   Help me understand what I said that made you feel that way, because that's not my intention at all. And I want to make sure we're on the same page. I appreciate you so much. So then they'll be like, well, when you said that I wasn't doing blah, blah, great. Well, now we can resolve it. We can fix it. Like, thank you. This is what I was trying to say. Is that more clear? Does that work? Are we on the same page? Then we have the follow up, the support. We follow through. We make sure it's going to be resolved forever. Now, this can be really awkward at first.   This is not something that I feel people are naturally born with most of the time. And I think that this is something to practice. So what we've got to do is the three steps for these going into the storm is we prepare with facts. We communicate with clarity. We're like, it's very clear. Like, hey, here's it. We have the facts in our intention. We communicate clear as kind. This is the issue. This is the resolve. Let's work together to find a solution. And then we're having accountability follow-up to make sure that we're on the exact same page with that email recap. And like, perfect. Help me understand. We're coming from curiosity.   This will help you have courageous, strong leader conversations. This will help you go into the storm more. And what's interesting is if you even want to take this podcast to your leadership team and help your whole leadership team hear this, like, we're going to go into the storm more this quarter. We're going to start practicing these conversations. We're going to start asking each other how it lands. What's amazing is within your office, it's like a little breeding group of everybody knows what's going on so I can practice on them. So then when I go to my family,   it's not as awkward and I can start to have it. And what's interesting is you will actually start to have less and less tolerance for artificial harmony and more and more craving to be on the same page, to have this conversation, to make sure we're communicating on the same page that we're actually communicating. And we're not just trying to talk through a window, right? Like at the stoplight, when you see a car over there and you're like, hey, your music's great. And they're like, what? That's how oftentimes communication is versus like, let's roll down the windows. Let's truly communicate. Let's go into the storm. Let's hit these issues head on.   hit the issues, not the person. Let's do it with poise, with finesse and grace. And you can even tell people like, hey, I'm practicing this. I heard it on a podcast. I'm not a hundred percent like great at this, but I'm going to do my best. And I want you to just give me feedback of how it landed for you so I can get better and better and better. This is where it's going to be where you can truly become an incredible leader. And I promise you, if you'll go into the storm, your life will be so much better. Let's get through it. Let's see that these are opportunities for you to grow all these storms, if you will.   are opportunities of your soul to grow, to evolve, and to become the person you were meant to be. So see it as the opportunity, see these as great blessings, see them as worthy opponents, see it as like, my gosh, I get an opportunity to grow and become a better version of myself. Thank you for showing up, thank you for this opportunity, and become the leader that you were meant to be. So if you're avoiding a conversation right now, this is your sign to go into the storm, and I'm sure all of us have it. What is the storm that you need to go into? And honestly, you can DM us, like, difficult conversation guide. We have a whole recipe of how to have a hard conversation.   ⁓ And we're happy to share that with you. So just message us or email us. Hello@TheDentalATeam.com ⁓ This is where I want you guys like the podcast is here for leadership tools. It's for tactical practical pieces. And honestly, maybe send this episode to a colleague to another doctor that maybe, know, doesn't go into the storm as much with their team. Send it to team members, office managers, send it to your office manager and say, Hey, I want to start having these conversations with you. I know I've been avoiding that. I think this is a great framework for us to now start to go into this and giving us permission to play.   to have these conversations together to grow ourselves. And honestly, if you're struggling with that, this is where we coach up leadership teams. We coach doctors how to have these conversations. We coach team members how to have these conversations. We have it in a safe space where you can practice, because you're not going to be perfect at it, but we want perfect practice to get these great results. We want you to practice having going into the storm. We want to push you and say like, hey, this is the storm, let's go into it, and having an accountability buddy that won't let you shy away from it.   So if we can help you out in that, reach out Hello@TheDentalATeam.com. And as always, thanks for listening. I'll catch you next time on the Dental A Team Podcast.

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com. Episode 1791: Dr. Benjamin Ritter explores how leaders can navigate the difficult terrain of employee layoffs with empathy, clarity, and integrity. He outlines a human-centered approach to communication, ensuring those affected feel respected while maintaining morale and trust within the remaining team. His guidance empowers leaders to face hard decisions without sacrificing compassion or credibility. Read along with the original article(s) here: https://www.liveforyourselfconsulting.com/articles/2020/12/14/leaders-in-the-case-of-employee-layoffs-break-glass Quotes to ponder: "During these moments of fear, frustration, and anger, leaders need to communicate openly, frequently, and honestly." "Treat your people like people and they'll be more likely to treat you like a leader." "Be sure you are doing what you can to ensure the person knows they are valued, and that this decision is about the position, not them." Episode references: Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity: https://www.amazon.com/Radical-Candor-Kick-Ass-Without-Humanity/dp/1250235375 Difficult Conversations: How to Discuss What Matters Most: https://www.amazon.com/Difficult-Conversations-Discuss-What-Matters/dp/0143118447 Learn more about your ad choices. Visit megaphone.fm/adchoices

What does mature love look like when it comes to having hard conversation? We can't just say what we see. Nor can we ignore someone's blind spot (or our own) indefinitely. John, Stasi, Allen, and Stacey share how they tend to handle difficult conversations on a spectrum of avoidance to delay to immediate confrontation. Loving well in these situations isn't simple or easy...but it is possible.Show Note: Sign up for Wild at Heart's Friday video emails at https://wildatheart.org/media/johns-weekly-video-update/_______________________________________________There is more.Got a question you want answered on the podcast? Ask us at Questions@WildatHeart.orgSupport the mission or find more on our website: WildAtHeart.org  or on our app.Apple: Wild At Heart AppAndroid: Wild At Heart AppWatch on YouTubeThe stock music used in the Wild at Heart podcast is titled “When Laid to Rest” by Patrick Rundblad and available here.More pauses available in the One Minute Pause app for Apple iOS and Android.Apple: One Minute Pause AppAndroid: One Minute Pause App__________________________________

What if the way we give and receive feedback could unlock healthier relationships and stronger workplace cultures? In this conversation, Sheila Heen—Harvard Law School lecturer, co-author of Thanks for the Feedback, and expert on negotiation and communication—shares powerful insights into why feedback is so hard and how leaders can navigate it with wisdom and grace. Find full show notes here: https://workplaces.org/podcast/457-moving-through-the-tunnel-a-harvard-experts-guide-to-difficult-conversations Share the love. If you enjoyed this episode, please rate it on Apple Podcasts and write a brief review. https://podcasts.apple.com/us/podcast/the-flourishing-culture-podcast/id1060724960?mt=2   By doing so, you will help spread our podcast to more listeners, and thereby help more Christian workplaces learn to build flourishing cultures. | Follow our Host, Al Lopus, on X https://twitter.com/allopus  | Follow our Host, Al Lopus, on LinkedIn https://www.linkedin.com/in/allopus/ | Email our host at al@workplaces.org

In the second installment of the "Communication Lies Leaders Believe" series, Tammy J. Bond tackles a myth that keeps countless leaders "stuck": the lie that giving direct feedback makes you mean. Tammy powerfully argues that direct feedback doesn't make you mean—it makes you a manager. This episode is a call to courage for every leader who has let their discomfort drive silence. Tammy shares how this avoidance leads to resentment and underperformance and provides a practical framework, the SBIE model (Situation, Behavior, Impact, Expectation), for delivering feedback that is both direct and human. You are not mean for saying what needs to be said; you're managing with intention. Key Takeaways for Leaders Mean vs. Managing: Giving direct feedback is a core function of leadership, not an act of meanness. The Cost of Silence: Your discomfort with conflict is more costly than the conflict itself. Silence leads to confusion, resentment, and underperformance. Courage is Clarity's Best Friend: It takes courage to bring clarity into the workplace. You must be willing to be uncomfortable for the sake of your team's success. Separate the Do from the Who: Use a framework like the SBIE model to focus feedback on the specific behavior ("the do") rather than the person's identity or personality ("the who"). Feedback as a Gift: Embrace the perspective that direct, clear feedback is a valuable opportunity for growth, not something to be feared. The Problem with Over-Parenting: Leaders who avoid difficult conversations often fall into the trap of being a "friend" or "accidental therapist," which undermines their ability to lead effectively. Managing with Intention: Recognize that your words have purpose. You're not just speaking—you're managing, mentoring, and empowering your team to be their best. In This Episode, You'll Learn Why the lie that direct feedback is mean keeps leaders from being effective. How to use the SBIE (Situation, Behavior, Impact, Expectation) model to deliver clear, actionable feedback. The psychological reasons behind our avoidance of tough conversations. The negative consequences of a leader's silence on team morale and performance. How to build a culture where direct, kind feedback is a normal and valued part of your team's success. Call to Action Great leaders don't wait for permission to lead, learn, and leverage. If this episode spoke to you, you're ready to get intentional. Join the waitlist for our next Leadership Sandbox mastermind group, starting in September, and surround yourself with people who will call you up to be greater. Join the waitlist today: leadershipsandbox.com/groups  

How can leaders navigate the messy middle of management, especially when it comes to delivering difficult news without damaging relationships or morale? In this episode, Kevin talks with Mahesh Guruswamy about the real-world challenges leaders face when communicating unwelcome information, from missed deadlines to ethical violations. Mahesh shares a thoughtful approach to raising the temperature of conversations gradually and when situations call for urgent, high-stakes responses. They also discuss the difference between technical and adaptive feedback, the importance of intentional communication, and the human side of letting team members go. Listen For 00:00 Introduction 02:02 Meet Mahesh Guruswamy 06:03 The Messy Middle of Leadership 06:24 When Should Leaders Deliver Bad News 07:17 Listening to Your Intuition as a Leader 08:06 Raising the Temperature Slowly 10:24 When to Start at a Higher Temperature 12:04 When Urgency or Ethics Demand Immediate Action 13:04 Communicating the Stakes with Your Team 13:46 Writing as a Tool for Delivering Difficult News 14:51 Lessons from Amazon on Written Communication 16:06 Documenting Over Slide Decks for Clarity 17:17 Reviewing Recordings to Improve Communication 18:45 The Power of Leadership Language 21:11 Balancing Policy and Humanity in Difficult Conversations 22:09 Helping Team Members Find Better Fit Elsewhere 22:58 Avoiding Emotional Delivery of Feedback 23:59 Two Types of Feedback Technical and Adaptive 25:42 Giving Feedback to Your Boss 26:56 Should You Be a Manager Key Questions to Ask 28:28 Can You Succeed Without External Validation 28:55 Giving Credit to the Team Not Yourself 30:31 Mahesh's Personal Interests 32:51 Final Thoughts and Call to Action Mahesh's Story: Mahesh Guruswamy is the author of How to Deliver Bad News and Get Away with It: A Manager's Guide. He is a seasoned product development executive who has been in the software development space for over twenty years and has managed teams of varying sizes for over a decade. He is currently the chief product and technology officer at Kickstarter. Before that, he ran product development teams at Mosaic, Kajabi, and Smartsheet. Mahesh caught the writing bug from his favorite author, Stephen King. He started out writing short stories and eventually discovered that long-form writing was a great medium to share information with product development teams. Mahesh is passionate about mentoring others, especially folks who are interested in becoming a people manager and newer managers who are just getting going. This Episode is brought to you by... Flexible Leadership is every leader's guide to greater success in a world of increasing complexity and chaos.  Book Recommendations How to Deliver Bad News and Get Away With It: A Manager's Guide by Mahesh Guruswamy Leadership on the Line: Staying Alive through the Dangers of Leading by Ronald A. Heifetz and Marty Linsky Never Flinch by Stephen King Like this? Communicate Like a Leader with Dianna Booher Leadership, Communication and Credibility with Jack Modzelewski How to Communicate Effectively with Anyone, Anywhere with Raúl Sánchez and Dan Bullock How to Communicate More Effectively and Lead a Better Life with Michael Hoeppner Join Our Community If you want to view our live podcast episodes, hear about new releases, or chat with others who enjoy this podcast join one of our communities below. Join the Facebook Group Join the LinkedIn Group   Leave a Review If you liked this conversation, we'd be thrilled if you'd let others know by leaving a review on Apple Podcasts. Here's a quick guide for posting a review. Review on Apple: https://remarkablepodcast.com/itunes    Podcast Better! Sign up with Libsyn and get up to 2 months free! Use promo code: RLP  

If you've ever found yourself avoiding pricing conversations because you don't want to deal with potential pushback, or changing your business strategy based on one negative comment, or feeling completely drained after client calls - this episode is for you. About 50% of people have what's called an undefined Solar Plexus Center in Human Design, and it's probably why you're absorbing everyone else's emotional energy instead of making clear business decisions grounded in your own truth. In this Human Design business episode, I'm breaking down exactly how the undefined Solar Plexus Center shows up in business and practical steps to stop avoiding emotional conversations.In this episode, I share:

Send us a textYou walk into the office and feel it right away—something's off. A nurse is giving the front desk the silent treatment, one of your physician partners is avoiding eye contact, and the clinic administrator looks like they're about to quit on the spot. And yet… no one says anything. Everyone keeps moving, business as usual. Sound familiar? Welcome back to Medical Money Matters, the podcast where we talk about the business side of medicine—without losing sight of the people who make it work. I'm glad you're here because today we're diving into something every practice deals with but few want to talk about: conflict. More specifically, how to have those tough conversations with staff, partners, and even patients—the ones we dread but desperately need to have.Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill's company, Health e Practices' website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 30+ hours of online, on-demand training tailored just for busy physicians. Find it here: https://healtheps.com/physicians-edge-mastering-business-finance-in-your-medicalPurchase your copy of Jill's book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig's website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

Welcome to the start of our SIX PART SERIES, "Communication Lies Leaders Believe." In this episode, Tammy J. Bond tackles a common and costly workplace myth: the idea that an employee who says they're "overwhelmed" simply needs more support. Tammy reveals: when a direct report can't articulate their workload, they're not overwhelmed—they're underperforming and avoiding accountability. Tammy provides a practical, no-nonsense strategy to get to the root of the problem. She introduces the "Squeeze Technique," a method to transform excuses into ownership. It's about providing the clarity, structure, and accountability people need to succeed. Tammy challenges leaders to stop avoiding tough conversations and start leading with clear expectations, because overwhelmed does not equal accountability. Key Takeaways for Leaders Overwhelmed is the New Excuse: Recognize that "overwhelmed" is often used as a blanket statement to avoid accountability. It's up to you to dig deeper. The Squeeze Technique: Apply this strategy to press for specifics when an employee claims to be overwhelmed. Ask for details on their daily tasks, resources, and time management. Stop Babysitting: Your job isn't to put on a magic cape and solve their problems. It's to provide the clarity, tools, and accountability for them to solve it themselves. Avoidance vs. Support: Don't confuse avoiding a hard conversation with "keeping the peace." Your avoidance is actually enabling learned helplessness and resentment. Victim Mindset: The victim narrative ("I can't do it all") must be transformed into a framework of personal ownership and responsibility. The Power of Documentation: Use frequent, short meetings and follow-up emails to document expectations and deliverables. This serves as a foundation for accountability or necessary escalation. Ownership through Reflection: Flip an employee's excuses by asking them to reflect on their role in the situation, turning their focus from external factors to internal responsibility. In This Episode, You'll Learn How to identify when an employee is underperforming versus truly overwhelmed. The "Squeeze Technique" to get specifics and expose lack of follow-through. Why avoiding difficult conversations about performance leads to resentment and drama. Practical steps for setting clear expectations and daily check-ins to foster accountability. How to use documentation to support your leadership decisions and escalation processes. Resources Listen to the full six-part series: "Communication Lies Leaders Believe." bondgroupenterprises.com/podcast Join the waitlist for our next Leadership Sandbox Mastermind groups, starting in September, to get the support you need to lead with bold clarity and stop operating on lies. Sign up today: leadershipsandbox.com/groups

Summary: In this episode of the Customer Service Revolution Podcast, John DiJulius and Denise Thompson delve into the art of becoming an indispensable business partner. Discover how to build trust and foster relationships that clients can't imagine living without. From the importance of loving what you do to the power of being a resource broker, learn actionable strategies to elevate your client partnerships. Tune in to explore the evolving ABCs of business and how to always be connecting in today's dynamic landscape. Takeaways: Tipping practices can create frustration for delivery workers. AI is reshaping the workforce, but human interaction remains essential. Boreout is a significant issue in remote work environments. Building strong client relationships is crucial for business success. Being a trusted partner means being committed to clients' success. Effective communication is key to maintaining employee engagement. AI can enhance efficiency but should not replace human connection. Understanding clients' goals can lead to better partnerships. Transparency in communication fosters trust with clients. The ABCs of business have shifted from closing deals to building connections. Chapters:   00:00Introduction and Summer Heat 00:48DoorDash Tipping Controversy 05:38AI Automation and Job Displacement 11:42Burnout vs. Boreout in the Workplace 15:39Engaging Employees in the Modern Workplace 16:57The Impact of AI on Jobs 17:56Creativity and Conversation in the Age of Technology 19:13Building Trust: The Bomb Shelter Concept 21:56Becoming an Indispensable Partner 23:48Transparency and Difficult Conversations 25:01Being a Resource Broker for Clients 26:27Educating vs. Selling: A New Approach 29:42Commitment to Client Success 31:52The Shift from Closing to Connecting   Links Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Books Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.  

Here is a quick clip from this week's podcast.  You can listen to the full episode from the show before this one.  The clip is also in video format on my YouTube channel.. AND.. If you want other helpful podcast links based around this topic or my top takeaways from the episode this week, subscribe to my Top 3 Thursday Takeaway Newsletter.

Ladies, caring for our parents as they get older comes with plenty of surprises. We'll talk about what getting older really means especially when you realize your own joints have RSVP'd to the party too.CHAPTERS:00:00 Intro & Backyard Nature Project Success04:34 Palm Springs Work Trip & Estrogen Mishap09:40 The Sandwich Generation Introduction18:15 Jen's Father-in-Law's Health21:30 Parent Communication Challenges28:17 The Heart Monitor Incident34:17 Difficult Conversations & Planning37:00 Modern Senior Living Options39:27 Mom Box: Awkward Family PhotoMORE PODCAST EPISODES: https://youtube.com/playlist?list=PLTGuNbPgq2EartAwwgs_H-LVho3FvWnXpJUST LISTEN TO THE PODCAST: https://link.chtbl.com/imomsohardSEE US ON TOUR: (FALL DATES COMING SOON)https://www.imomsohard.com/WATCH OUR AMAZON PRIME SPECIAL: https://www.amazon.com/IMomSoHard-Live/dp/B07VBJ34DTIf you are interested in advertising on this podcast email ussales@acast.comTo request #IMOMSOHARD to be on your Podcast, Radio Show, or TV Show, reach out to talent@pionairepodcasting.comFOLLOW US: Facebook: https://www.facebook.com/imomsohardInstagram: https://www.instagram.com/imomsohard/Twitter: https://twitter.com/imomsohardGet our sponsor DISCOUNT CODES here!https://linktr.ee/imshpodcastABOUT US Female comedy duo Kristin Hensley and Jen Smedley have been performing, teaching, and writing comedy internationally for a combined 40+ years. They have been moms for one quarter of that time and it shows. How do they cope? They laugh about all of the craziness that comes with being a mom and they want you to laugh about it too! From snot to stretchmarks to sleepless nights, Kristin and Jen know firsthand that parenting is a hard job and they invite you to join them in taking it all a little less seriously (even if for a few short minutes a day). After all, Jen currently has four days of dry shampoo in her hair and Kristin's keys are still in her front door. They try, they fail, they support each other, and they mom as hard as they can.Disclaimer: This podcast is for entertainment purposes only. Views expressed on this podcast solely reflect those of the host and do not reflect the views of Pionaire. Hosted on Acast. See acast.com/privacy for more information.

Some conversations are uncomfortable, but avoiding them comes with a cost.You want a more successful career, a more fulfilling relationship, a more meaningful life? What if all that's standing in your way — are the conversations that you're avoiding?“Most things that we want in life are on the other side of a difficult conversation,” says Jenn Wynn, a professor at NYU Stern School of Business and previously the director of education at the Obama Foundation. For nearly 10 years, she has taught a course on difficult conversations that equips people to communicate through discomfort in pursuit of what they want. “Sometimes it's a difficult conversation with a loved one, a colleague, a boss… sometimes it's a difficult conversation with myself,” she says. “Are you going to give up on your biggest dreams because you weren't willing to step out of your comfort zone?”In this episode of Think Fast, Talk Smart, Wynn and host Matt Abrahams discuss how to build the “hard but worth-it skills” necessary for difficult communication. Whether it's asking for a raise, setting boundaries, or addressing conflict, Wynn's insights show that the conversations you're avoiding aren't just holding you back — they're keeping you from the life you really want.To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium.Episode Reference Links:Jenn WynnThe H.I. Note: Healing Inspirations from LifeEp.22 Under Pressure: How to Communicate Clearly and Timely During a Crisis  Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:27) - Understanding Difficult Conversations (04:44) - Developing Emotional Intelligence (05:44) - Self-Awareness, Pause, Reframe (07:59) - Common Communication Barriers (09:55) - Listening for Understanding (12:32) - Using AI for Communication (14:24) - Creating Psychological Safety (17:00) - The Final Three Questions (23:45) - Conclusion   ********This Episode is brought to you by Strawberry.me. Get $50 off coaching today at Strawberry.me/smartBecome a Faster Smarter Supporter by joining TFTS Premium.

Kessonga and Robin answer questions about how to apply mindfulness during difficult conversations, how to know if you're making progress on a healing journey, and how to honor ancestors when you have negative feelings toward them. Try the Headspace app free for 30 days here. Send your questions to our mental health professionals HERE or email ask-a@headspace.com. Follow Robin here or at Well…Adjusting and follow Kessonga here. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Join host Codie Sanchez as she delves into the art of communication and negotiation with Kwame Christian, a seasoned lawyer, mediator, and negotiation expert. Kwame offers invaluable insights on staying calm during arguments, avoiding common pitfalls in negotiation, and the importance of compassionate curiosity. Learn practical techniques such as anchoring, effective listening, and emotional regulation to enhance your negotiation prowess. Discover how to handle gaslighting, end arguments gracefully, and maintain positive relationships. This episode is packed with actionable advice to help you navigate tough conversations with confidence and poise. Looking to scale your business to $1M in monthly revenue?

What if the truest test of your leadership wasn't how you showed up in the easy moments, but how you showed up when everything was hard? Let's be honest: it's easy to lead when the path is smooth and everyone's happy. But what about when uncertainty creeps in, when tough conversations loom, or when the stakes feel heavy and your team is counting on you to step forward? It's in those gritty, muddy moments that real courage begins to take root. In this episode, I'm joined by Anne Moser—an inspiring leader who's built her legacy not just by solving problems, but by continuing to connect deeply, even when things got uncomfortable. Together, we'll dig into the overlooked moments when leadership moves from concept to practice: how to build trust under pressure, why showing up in-person matters (even when it's awkward!), and what it takes to create the kind of psychological safety that lets everyone step into courage. This is a conversation about humanity at work, about being honest and intentional, and about those everyday, unsung acts of courage that build connection, loyalty, and trust.   Highlights (00:00)  Why the Everyday Act of Showing Up Sets Great Leaders Apart (03:45)  How to Build Trust and Create Stronger Work Relationships During Difficult Situations (06:19)  How Anne Turned A Client Crisis into Unbreakable Loyalty (07:30)  Are You Building Surface-Level Relationships or Real Trust? (08:33)  How Anne's Pause-and-Plan Strategy Changed the Outcome of a Tough Situation (11:38)   How to Keep Emotion Out of Challenging Conversations (15:15)  What If Your Best Effort Still Doesn't Win Them Over? (24:07)  The Right Mindset to Approach a Difficult Conversation   Connect with Anne Moser on LinkedIn https://www.linkedin.com/in/anne-moser-24a9576/   About Andrea Butcher Andrea Butcher is a visionary business leader, executive coach, and keynote speaker—she empowers leaders to gain clarity through the chaos by being MORE of who they already are. Her experiences—serving as CEO, leading at an executive level, and working in and leading global teams—make her uniquely qualified to support leadership and business success. She hosts the popular leadership podcast, Being [at Work] with a global audience of over 600,000 listeners and is the author of The Power in the Pivot (Red Thread Publishing 2022) and HR Kit for Dummies (Wiley 2023). Connect with Andrea https://www.abundantempowerment.com/ Connect with Andrea Butcher on LinkedIn  https://www.linkedin.com/in/leaderdevelopmentcoach/      

What if the key to transforming your toughest relationships lies in one bold step: mastering crucial conversations?In this powerful episode, I sit down with Greg Stephens — best-selling author, executive coach, and communication expert with 28+ years of experience — to unpack why we avoid hard conversations, how to overcome the fear that holds us back, and the art of rebuilding even the most broken relationships.Greg shares raw, actionable insights on leading with empathy, taking full ownership of your life (“everything you create, promote, or allow”), and how to move from resentment and silence to honesty and connection.You'll walk away with a clear framework to approach any difficult conversation, whether with family, colleagues, or even yourself.Key Takeaways:Why we avoid crucial conversations (and how fear distorts our reality)The importance of self-awareness and modeling the behavior you want to see as a leaderA step-by-step framework for building new bridges in damaged relationshipsHow to manage emotional triggers and stay grounded during tough talksThe game-changing power of Greg's mantra: “Everything in my life I create, promote, or allow”Why ownership and courage are the foundation for authentic connectionIf you're tired of feeling stuck in your relationships and ready to reclaim your power, this episode will give you the courage and tools to do it.Watch episodes on YouTube and subscribe to our channel for inspiration on business, leadership, growth, mindset, and tips for living HAPPY, HEALTHY, and WEALTHY! https://www.youtube.com/@letsgowin

How do you handle conflict? If you said “not well,” let conversation expert Jefferson Fisher offer you practical tips for navigating difficult conversation. And there's good news: if you're afraid of conflict, you don't have to be.  Jefferson Fisher is an attorney, author, and a bonafide conversation expert. His videos–about conversation and communication–serve an audience of over 6 million on Instagram, and 1 million on TikTok. And for good reason: Fisher's ease of conversation and human psychology in communication provides opportunities for everyone to learn how to talk to each other better with more honesty and curiosity.  Russell and Jefferson also make the connection that Jesus himself–who asks questions, answers slowly, and speaks with assured calmness–provides excellent examples of engaging in effective conversation in controversy. Get ready to make notes, because this conversation will provide you with heaps of practical takeaways for immediate application. Including how to be a safe person for your children to turn to, what to say in times of marital conflict, and how to effectively set boundaries without shutting down a conversation. If you've ever thought that you're not good at having difficult conversations, you might be emboldened to try it out after you listen to this episode.  Resources mentioned in this episode or recommended by the guest include: The Next Conversation by Jefferson Fisher — Keep up with Russell: Sign up for the weekly newsletter where Russell shares thoughtful takes on big questions, offers a Christian perspective on life, and recommends books and music he's enjoying. Submit a question for the show. Subscribe to the Christianity Today Magazine: Special offer for listeners of The Russell Moore Show: Click here for 25% off a subscription. Learn more about your ad choices. Visit podcastchoices.com/adchoices

There is an experience some of us (but not all) are able to have called autonomous sensory meridian response or ASMR. It can be triggered by a soft monotonous voice explaining something as well as other triggers. Sounds weird, right? Listen as I explain how it works, why science doesn't recognize it as a real thing but for many of us, it is a wonderful sensation, and I will tell you how to experience it. https://www.mentalfloss.com/article/53220/listening-soft-voices-can-cause-brain-orgasms The YouTube video link mentioned is: https://www.youtube.com/watch?v=CHiKxytbCWk Difficult conversations are never fun, but they are necessary. Whether you are negotiating for a raise or having a tough conversation with your spouse or friend, there are ways to make these conversations go better for you and everyone involved. Here to offer some expertise on this is Ryan Dunlap a former police detective and hostage negotiator. He has been involved in a lot of high stakes negotiations in his career and he is author of the book How to Untie a Balloon: A Negotiator's Guide to Avoid Popping Under Pressure (https://amzn.to/3Ia2c72) What are the best practices for living a long and healthy life? There are many theories on this but here to discuss the science of longevity is John Tregoning who explains that living a long life may best be accomplished by living a good life. John is Professor of Vaccine Immunology at Imperial College London and has published over sixty academic papers. He is author of the book, Live Forever?: A Curious Scientist's Guide to Wellness, Ageing and Death (https://amzn.to/4kc9B2J). How do you write a good business email? Interestingly, there are some common mistakes people make that water down the message in business emails by making them sound more like personal emails. Listen as I reveal how to avoid that. https://www.inc.com/geoffrey-james/7-common-habits-that-kill-credibility.html#ixzz3c6aUXNnN PLEASE SUPPORT OUR SPONSORS!!! SHOPIFY: Shopify is the commerce platform for millions of businesses around the world! To start selling today, sign up for your $1 per month trial at⁠ https://Shopify.com/sysk⁠ INDEED: Get a $75 sponsored job credit to get your jobs more visibility at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://Indeed.com/SOMETHING⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ right now! QUINCE: Stick to the staples that last, with elevated essentials from Quince! Go to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://Quince.com/sysk⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ for free shipping on your order and 365 day returns! HERS: Hers is transforming women's healthcare by providing access to affordable weight loss treatment plans, delivered straight to your door, if prescribed. Start your initial free online visit today at ⁠https://forhers.com/something⁠ DELL: The Black Friday in July event from Dell Technologies is here. Upgrade for a limited-time only at ⁠https://Dell.com/deals⁠ Learn more about your ad choices. Visit megaphone.fm/adchoices

Arguments escalate into relationship disasters daily. Trial attorney Jefferson Fisher shares courtroom tactics he uses to turn conflict into connection!Full show notes and resources can be found here: jordanharbinger.com/1181What We Discuss with Jefferson Fisher:Use time to regulate emotions in conflict. Take a breath before responding and slow down your speech. This prevents escalation and keeps you in control rather than entering "ignition mode" where you say things you regret.Every person has surface and depth, and hostile behavior often masks deeper struggles. Asking "What's your biggest struggle?" can transform confrontational situations into connection.Approach conversations with "something to learn" not "something to prove." When you try to win arguments, you lose relationships. Focus on understanding rather than being right to achieve better outcomes.Handle interruptions strategically. Let them interrupt once, resume where you left off without acknowledging their interruption, then address it directly if they interrupt again: "I can't hear you when you interrupt me."Show you're listening with one simple question. Before sharing your own story or response, ask one follow-up question about what they just shared. This makes people feel heard and valued in conversation.And much more...And if you're still game to support us, please leave a review here — even one sentence helps! Sign up for Six-Minute Networking — our free networking and relationship development mini course — at jordanharbinger.com/course!Subscribe to our once-a-week Wee Bit Wiser newsletter today and start filling your Wednesdays with wisdom!Do you even Reddit, bro? Join us at r/JordanHarbinger!This Episode Is Brought To You By Our Fine Sponsors:Quiltmind: Email jordanaudience@quiltmind.com or visit quiltmind.comBetterHelp: 10% off first month: betterhelp.com/jordanSimpliSafe: 50% off + 1st month free: simplisafe.com/jordanHomes.com: Find your home: homes.comSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Looking for practical strategies to deal with difficult people? In today's episode, communication expert Jefferson Fisher shares a 3-step process for navigating conflict, especially when kindness and empathy no longer work.Jefferson Fisher is one of the most respected voices on communication and arguments in the world. He is a Texas board certified personal injury attorney and law firm owner of Fisher Firm. Millions of people and some of the world's leading brands come to Jefferson for advice and practical strategies to communicate more effectively. Follow Jefferson on Instagram and X @Jefferson_Fisher, on YouTube @JeffersonFisher and on TikTok @JustAskJefferson