Podcasts about difficult conversations

Kiera talks about the concept “going into the storm,” aka how to approach those difficult conversations with team members, and how this builds trust as a practice.  Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera Dent (00:01) Hello, Dental A Team listeners, this is Kiera. And today I think is gonna be a really, really, really beneficial conversation. This is something that I've worked with tons of offices on. It's something that I feel is such a good just reminder of the type of practice, the type of leader that we wanna be. So, and it's called going into the storm, how to have hard conversations with your team and actually making them easy. So with that, ⁓ this is like, it's just random. So Buffalo, ⁓   I I'm going straight into a story for you. Why not? Happy dental day. Happy everything for you. But when Buffalo, there's a storm coming. So they watch this, basically like Yellowstone area over like the Rocky Mountains. When a storm comes, they've watched Buffalo behavior. What Buffalo do is they actually, the storm's coming at them, like these big, we're talking like a big, snowy, scary, terrifying storm, blinding. They can't see. I've been in some of these storms. Buffalo actually turn.   face the storm and walk through the storm. Like they literally go into the storm, whereas cows, what they do when the storm's coming, they see it and they actually pivot and they run away from the storm. And what's interesting is the buffalo, when they go and they hit it head on, they're actually able to get through the storm and be able to come out on the other side faster and with less like heartache and burn on them versus the cows that are actually in the storm so much longer because they avoided it.   And then they actually, the storm just like goes with them for much, much longer rather than hitting it head on and taking it on. So when we talk about this in teams and kudos to an awesome doctor up in New York, he's the one who introduced me to this. We talk about it in all of his practices. His practices are thriving. We've taken this to other offices. We do it within our company, but it's where can we go into the storm in our practices? Where are we avoiding conversations where if we would just have them head on, we'd actually be able to move it so much faster and further ahead.   And I think about this a lot of like those storms, if you realize, are actually the things that are the building blocks of gaining greater trust and vulnerability with each other. So we go to Patrick Lincione's five dysfunctions of a team. The bottom layer is trust and vulnerability. Then the next layer is healthy debate. Then the next layer is commitment. Then it's peer to peer accountability. And then it's results in winning. So if we look at all that, we break it down. People who go into the storm that's building trust and vulnerability and it's having a healthy debate.   versus those who avoid it or are avoided. Like it actually just makes it last longer. And I my little sister said, she's like, here, it's like 10 seconds of courage to overcome these things. And when you look at other opportunities and other stories and other scenarios, when people go into the storm, they walk out on the other side and they're like, gosh, I'm so glad I had that conversation. Even though it was a hard conversation, it ends rather than being avoided on it. And so having those...   All it does is it's going to build resentment when we are like the cattle and you're in it so much longer and it's more exhausting for you and it's more draining on you rather than turning it and going into the storm. So in your practice, I have some offices who have literally made like hats, t-shirts, swag, and they say go into the storm. And I think it's a really good reminder. And I'm even tempted to do it in our company. So like, Hey team listening, ⁓ I really think it's an awesome idea to just wear shirts, to make bracelets, to have it on a hat of go into the storm.   So you're reminding yourself that you're always going into the storm. I want to have this ⁓ conversation because true leaders go into the storm. Those who are followers avoid. And I just want you to realize like, who am I and what am I doing and what's my behavior? And so this healthy debate or healthy conversation actually allows for more direct conversation and builds trust and it builds a stronger practice. And it's wild because I had an office, we talked about this and we talked about their quarterly meeting.   And then three months later, I asked them how they're doing in their life. We've been going into the storm so much more. And when I talked to this office manager, she's like, Kiera, it's crazy how many times I need to go into the storm and how many times I was avoiding it in the past. But now that it's on the forefront of my mind, I'm thinking about it more. I'm doing it more. And I'm actually making it to where it's just better experience for me. So the dentistry team, our job is to like make your life easier. Our job is to make you more profitable, less stress, better patient experience. But when we make changes or when we do things in offices,   We've got lots of different behaviors in the practice. So we're going to have lots of different people there, which in that case, we're bound to have conversations that don't match. We're bound to have conflict. We're bound to have people that like, there's just going to be a misalignment, which is going to have the opportunity for frustration, confusion, chaos. And so when we have these conversations, when we teach you and your teams how to do this, your team actually flows. This is how we get flow in a practice. This is how we get ease. And actually, instead of having artificial harmony,   we actually have true harmony in our practice. And this will actually apply to your personal life. ⁓ Me, I have two sisters, so hello, welcome to three. There's always an odd man out or odd woman, if you will. And one of my little sisters, we realized that there was some pretty awesome opportunities for some healthy debate. My family is really solid on people pleasing. We think that that's the right way to go. Seven kids don't make a big mess, like it's fine. And I've noticed the more I coach and the more my company and the more I work with teams,   the less and less tolerant I am to people pleasing and not having conversations when they need to happen. And I remember my little sister and I was for my birthday. ⁓ She's 15 years younger than me. So life lessons, like I've clearly had a lot more life than she has. And ⁓ we went into the storm and my little sister felt like maybe I didn't like her and   We talked about it and I remember telling her, I waited about a week and I said, hey, Leticia, are you open to a conversation? And she said, yeah. I said, let's talk about what happened. And I helped her realize that like me having that kind of a conversation with her, like, let me know how it landed because in no way, or form, do I want to be rude or aggressive or anything like that. Cause I know I can have a bit more bold of personality site if you couldn't guess. I'm sure all of you can guess that. And I told her, said, like,   Me coming to you and having that conversation actually is me wanting to build more trust with you. So that way we can have conversations. You can tell me what you're feeling. I can tell you what I'm feeling and we don't have to sit here wondering and guessing or talking through other people. And I was actually like really, really proud of my little sister who's 23. Actually she just turned 24. But at 24 to learn these life lessons.   and to be open to it and to see that like going into the storm is not a bad thing, but it is uncomfortable because I think a lot of our lives and a lot of society has taught us to avoid to make sure people like us. But the real way for people to like us is to know that they trust us and that they can be real with us. So on that, this is something of like, Hey, if you're avoiding conversations or you're nervous about your leadership, this episode is your permission and your playbook to have these conversations and to truly go into the storm, to hit things head on and to not have the   the problems last for so long. So step one is like, let's get the facts in the right intention. So I'm really big on like, when we're highly charged and we come in and we are berating people or we're being rude, that actually can damage a relationship. So like you can go into the storm, but the way we go into the storm, let's have finessing grace rather than like attack mode. So what are the facts of the situation? What happened? What was said, what was done and what's needed to resolve it. And then, excuse me, I'm really big on like say what needs to be said.   So let's not just like go into it like, all right, facts are that you were a jerk, did this. Those are actually like someone being a jerk is not a fact. A fact is you said X, and Z on this date. This is how it landed. And these are the clear examples and we stay grounded. So this is where also metrics and KPIs are really great. So if your hygiene team is not hitting it, it's like the facts are that we're actually not hitting our three times our pay like we need to. We looked at all the open time in the schedule. So there's a scheduling issue. We also looked at what our   dollar per procedure has been for each hygienist. And we know this hygienist is hitting it, this hygienist is not. We also looked at like what's going on within those and what are the procedure makeups? Do you see how many facts I just brought to the table? So instead of being the hygienist is like, well, you don't give us the time. We can't hit three times. It's like, okay, here's the facts. Here's the data to back it up. Now let's figure out a solution together to make sure that we're able to hit three times our pay. Cause we need to take care of our patients and we need to make sure like this is something other offices can do. So let's make sure we do it. And then what we're going to do   is now that's like, we've got the right intention. And what I say is we spend like two minutes on talking about what the issue is very clearly clear as kind. And then we spend the rest of our conversation resolving it and finding solutions to it. So really the goal is to improve, it's not to shame or to blame or to nitpick that person's like, you did this. Like, no, that never is going to land well. That is one way to go into the storm, but that is not the best way to go into the storm. Like kudos, you actually have the combo.   but it didn't land in a way that somebody felt respected, heard, and that they're able to accomplish it. So the next step is we have that, prepared our facts and our intention. Next step is going to be like to communicate clearly and directly. Like I said, clear is kind. So we can use words like I've noticed or help me understand, or I'd like to understand your perspective on this. And we speak with empathy and firmness. So it's like we address the behavior, not the person. So it's never like, well, Sarah, you're not hitting your three times a pay. It's like, hey,   We've noticed this is happening. These are some of the facts. Help me understand what's going on so we can create a solution together to get to three times our pay. Notice on that, I did not tell them like this is open for negotiation, but I'm also not blaming you and telling you that you're wrong. It's like, hey, this is what's going on. Here are the facts. Help me understand your side. And then let's create a solution together that we both agree to that's going to be able to resolve this once and for all. ⁓ So when doctors and office managers come into it, I had a coach and she told me, always come from curiosity.   So when we're going into these, from curiosity, that's going into the storm in a way that's going to yield a positive result. It's like, hey, help me understand, or like, I'd love to understand more about this, ⁓ or hey, help me see your side on this. I'd really love to understand where you're coming from. So a lot of it's like, help me understand, help me understand. I'd love to know more. ⁓ Help me see your perspective on this. I'd love to understand your side. And truly, we're now listening to understand. We're not listening to respond.   And I hope you heard that you're listening to understand you're not listening to respond. And then from there, like honestly, I had a doctor, I giggle, I had a doctor who had to practice this with me. Like they literally had to sit there and have an uncomfortable conversation with me and they had to send me the video. So was like, how are you going to come into this? How are you going to approach it? How are you going to say like, help me understand this? How are you going to address the issue with facts? Help me understand more, Kiera. I remember the doctor said it to me and.   I watched it I was like, my gosh, we have to this conversation again. Like I swear we just had this and I called the doctor and I said, hey, I got your message. Thank you for it. Like help me understand like what we need to resolve with this conversation. The doctor like, no, we don't resolve anything. You just told me I had to practice. So had to send you another video of this, but we are resolved. like, but notice how you even came into that. Like I'm annoyed. Like, my gosh, I have to freaking have this conversation again.   But my ultimate intention is I want to get this resolved so it doesn't come up and I want to resolve it forever. And I really do want to understand what you're hearing, how this is landing so we can be on the same page. When we communicate, going to the storm for me is we are on the same page, we've made a resolve and we're committed to solving this forever. Notice, trust and vulnerability, then we go into healthy debate, then we go into commitment and then it's peer to peer so we can win. So on this, I'm like, my ultimate resolve is like, what do we need to commit to? What do we need to do to resolve this?   Like what do need to hear? What do I need to understand? So that way you and I are on the exact same page. So then after that, we then are able to have a follow up and accountability. So once we have that, like I just said, like we had the conversation, we have the intention, we had the healthy debate, whatever it is we commit, we commit 100 % and what we're going to follow through on. So we have a culture of follow through accountability. So it's like amazing. This is what we agreed to. This is when we're going to get it done and this is what you need and this is what I need. And this is when we're going to...   touch base and make sure it's good to go again. What I love is when these emails are like, you send this in a recap email form. So both of us, like there's no misunderstanding because what they've actually studied is people's memories are not actually real. We actually don't remember and we fabricate and we change. So like when you have eyewitnesses, actually not great witnesses because everybody's memories change all the time. So when we have black and white of a recap of, this is what we agreed to. This is what we said. These are the dates. Now there's no room for miscommunication.   And also what I like to do is on this follow-up accountability, I like to ask them, like, hey, also, I just want to make sure that what I was trying to communicate is what you heard. ⁓ Help me understand, like, what did you hear and how did this land for you? So you say this with Vanessa, because someone might say, like, Kiera, I heard that you think I'm a terrible hygienist and I'm actually doing an awful job. At that point, it's like, thank you for telling me. ⁓ Once again.   Help me understand what I said that made you feel that way, because that's not my intention at all. And I want to make sure we're on the same page. I appreciate you so much. So then they'll be like, well, when you said that I wasn't doing blah, blah, great. Well, now we can resolve it. We can fix it. Like, thank you. This is what I was trying to say. Is that more clear? Does that work? Are we on the same page? Then we have the follow up, the support. We follow through. We make sure it's going to be resolved forever. Now, this can be really awkward at first.   This is not something that I feel people are naturally born with most of the time. And I think that this is something to practice. So what we've got to do is the three steps for these going into the storm is we prepare with facts. We communicate with clarity. We're like, it's very clear. Like, hey, here's it. We have the facts in our intention. We communicate clear as kind. This is the issue. This is the resolve. Let's work together to find a solution. And then we're having accountability follow-up to make sure that we're on the exact same page with that email recap. And like, perfect. Help me understand. We're coming from curiosity.   This will help you have courageous, strong leader conversations. This will help you go into the storm more. And what's interesting is if you even want to take this podcast to your leadership team and help your whole leadership team hear this, like, we're going to go into the storm more this quarter. We're going to start practicing these conversations. We're going to start asking each other how it lands. What's amazing is within your office, it's like a little breeding group of everybody knows what's going on so I can practice on them. So then when I go to my family,   it's not as awkward and I can start to have it. And what's interesting is you will actually start to have less and less tolerance for artificial harmony and more and more craving to be on the same page, to have this conversation, to make sure we're communicating on the same page that we're actually communicating. And we're not just trying to talk through a window, right? Like at the stoplight, when you see a car over there and you're like, hey, your music's great. And they're like, what? That's how oftentimes communication is versus like, let's roll down the windows. Let's truly communicate. Let's go into the storm. Let's hit these issues head on.   hit the issues, not the person. Let's do it with poise, with finesse and grace. And you can even tell people like, hey, I'm practicing this. I heard it on a podcast. I'm not a hundred percent like great at this, but I'm going to do my best. And I want you to just give me feedback of how it landed for you so I can get better and better and better. This is where it's going to be where you can truly become an incredible leader. And I promise you, if you'll go into the storm, your life will be so much better. Let's get through it. Let's see that these are opportunities for you to grow all these storms, if you will.   are opportunities of your soul to grow, to evolve, and to become the person you were meant to be. So see it as the opportunity, see these as great blessings, see them as worthy opponents, see it as like, my gosh, I get an opportunity to grow and become a better version of myself. Thank you for showing up, thank you for this opportunity, and become the leader that you were meant to be. So if you're avoiding a conversation right now, this is your sign to go into the storm, and I'm sure all of us have it. What is the storm that you need to go into? And honestly, you can DM us, like, difficult conversation guide. We have a whole recipe of how to have a hard conversation.   ⁓ And we're happy to share that with you. So just message us or email us. Hello@TheDentalATeam.com ⁓ This is where I want you guys like the podcast is here for leadership tools. It's for tactical practical pieces. And honestly, maybe send this episode to a colleague to another doctor that maybe, know, doesn't go into the storm as much with their team. Send it to team members, office managers, send it to your office manager and say, Hey, I want to start having these conversations with you. I know I've been avoiding that. I think this is a great framework for us to now start to go into this and giving us permission to play.   to have these conversations together to grow ourselves. And honestly, if you're struggling with that, this is where we coach up leadership teams. We coach doctors how to have these conversations. We coach team members how to have these conversations. We have it in a safe space where you can practice, because you're not going to be perfect at it, but we want perfect practice to get these great results. We want you to practice having going into the storm. We want to push you and say like, hey, this is the storm, let's go into it, and having an accountability buddy that won't let you shy away from it.   So if we can help you out in that, reach out Hello@TheDentalATeam.com. And as always, thanks for listening. I'll catch you next time on the Dental A Team Podcast.

What does mature love look like when it comes to having hard conversation? We can't just say what we see. Nor can we ignore someone's blind spot (or our own) indefinitely. John, Stasi, Allen, and Stacey share how they tend to handle difficult conversations on a spectrum of avoidance to delay to immediate confrontation. Loving well in these situations isn't simple or easy...but it is possible.Show Note: Sign up for Wild at Heart's Friday video emails at https://wildatheart.org/media/johns-weekly-video-update/_______________________________________________There is more.Got a question you want answered on the podcast? Ask us at Questions@WildatHeart.orgSupport the mission or find more on our website: WildAtHeart.org  or on our app.Apple: Wild At Heart AppAndroid: Wild At Heart AppWatch on YouTubeThe stock music used in the Wild at Heart podcast is titled “When Laid to Rest” by Patrick Rundblad and available here.More pauses available in the One Minute Pause app for Apple iOS and Android.Apple: One Minute Pause AppAndroid: One Minute Pause App__________________________________

What if the way we give and receive feedback could unlock healthier relationships and stronger workplace cultures? In this conversation, Sheila Heen—Harvard Law School lecturer, co-author of Thanks for the Feedback, and expert on negotiation and communication—shares powerful insights into why feedback is so hard and how leaders can navigate it with wisdom and grace. Find full show notes here: https://workplaces.org/podcast/457-moving-through-the-tunnel-a-harvard-experts-guide-to-difficult-conversations Share the love. If you enjoyed this episode, please rate it on Apple Podcasts and write a brief review. https://podcasts.apple.com/us/podcast/the-flourishing-culture-podcast/id1060724960?mt=2   By doing so, you will help spread our podcast to more listeners, and thereby help more Christian workplaces learn to build flourishing cultures. | Follow our Host, Al Lopus, on X https://twitter.com/allopus  | Follow our Host, Al Lopus, on LinkedIn https://www.linkedin.com/in/allopus/ | Email our host at al@workplaces.org

In the second installment of the "Communication Lies Leaders Believe" series, Tammy J. Bond tackles a myth that keeps countless leaders "stuck": the lie that giving direct feedback makes you mean. Tammy powerfully argues that direct feedback doesn't make you mean—it makes you a manager. This episode is a call to courage for every leader who has let their discomfort drive silence. Tammy shares how this avoidance leads to resentment and underperformance and provides a practical framework, the SBIE model (Situation, Behavior, Impact, Expectation), for delivering feedback that is both direct and human. You are not mean for saying what needs to be said; you're managing with intention. Key Takeaways for Leaders Mean vs. Managing: Giving direct feedback is a core function of leadership, not an act of meanness. The Cost of Silence: Your discomfort with conflict is more costly than the conflict itself. Silence leads to confusion, resentment, and underperformance. Courage is Clarity's Best Friend: It takes courage to bring clarity into the workplace. You must be willing to be uncomfortable for the sake of your team's success. Separate the Do from the Who: Use a framework like the SBIE model to focus feedback on the specific behavior ("the do") rather than the person's identity or personality ("the who"). Feedback as a Gift: Embrace the perspective that direct, clear feedback is a valuable opportunity for growth, not something to be feared. The Problem with Over-Parenting: Leaders who avoid difficult conversations often fall into the trap of being a "friend" or "accidental therapist," which undermines their ability to lead effectively. Managing with Intention: Recognize that your words have purpose. You're not just speaking—you're managing, mentoring, and empowering your team to be their best. In This Episode, You'll Learn Why the lie that direct feedback is mean keeps leaders from being effective. How to use the SBIE (Situation, Behavior, Impact, Expectation) model to deliver clear, actionable feedback. The psychological reasons behind our avoidance of tough conversations. The negative consequences of a leader's silence on team morale and performance. How to build a culture where direct, kind feedback is a normal and valued part of your team's success. Call to Action Great leaders don't wait for permission to lead, learn, and leverage. If this episode spoke to you, you're ready to get intentional. Join the waitlist for our next Leadership Sandbox mastermind group, starting in September, and surround yourself with people who will call you up to be greater. Join the waitlist today: leadershipsandbox.com/groups  

How can leaders navigate the messy middle of management, especially when it comes to delivering difficult news without damaging relationships or morale? In this episode, Kevin talks with Mahesh Guruswamy about the real-world challenges leaders face when communicating unwelcome information, from missed deadlines to ethical violations. Mahesh shares a thoughtful approach to raising the temperature of conversations gradually and when situations call for urgent, high-stakes responses. They also discuss the difference between technical and adaptive feedback, the importance of intentional communication, and the human side of letting team members go. Listen For 00:00 Introduction 02:02 Meet Mahesh Guruswamy 06:03 The Messy Middle of Leadership 06:24 When Should Leaders Deliver Bad News 07:17 Listening to Your Intuition as a Leader 08:06 Raising the Temperature Slowly 10:24 When to Start at a Higher Temperature 12:04 When Urgency or Ethics Demand Immediate Action 13:04 Communicating the Stakes with Your Team 13:46 Writing as a Tool for Delivering Difficult News 14:51 Lessons from Amazon on Written Communication 16:06 Documenting Over Slide Decks for Clarity 17:17 Reviewing Recordings to Improve Communication 18:45 The Power of Leadership Language 21:11 Balancing Policy and Humanity in Difficult Conversations 22:09 Helping Team Members Find Better Fit Elsewhere 22:58 Avoiding Emotional Delivery of Feedback 23:59 Two Types of Feedback Technical and Adaptive 25:42 Giving Feedback to Your Boss 26:56 Should You Be a Manager Key Questions to Ask 28:28 Can You Succeed Without External Validation 28:55 Giving Credit to the Team Not Yourself 30:31 Mahesh's Personal Interests 32:51 Final Thoughts and Call to Action Mahesh's Story: Mahesh Guruswamy is the author of How to Deliver Bad News and Get Away with It: A Manager's Guide. He is a seasoned product development executive who has been in the software development space for over twenty years and has managed teams of varying sizes for over a decade. He is currently the chief product and technology officer at Kickstarter. Before that, he ran product development teams at Mosaic, Kajabi, and Smartsheet. Mahesh caught the writing bug from his favorite author, Stephen King. He started out writing short stories and eventually discovered that long-form writing was a great medium to share information with product development teams. Mahesh is passionate about mentoring others, especially folks who are interested in becoming a people manager and newer managers who are just getting going. This Episode is brought to you by... Flexible Leadership is every leader's guide to greater success in a world of increasing complexity and chaos.  Book Recommendations How to Deliver Bad News and Get Away With It: A Manager's Guide by Mahesh Guruswamy Leadership on the Line: Staying Alive through the Dangers of Leading by Ronald A. Heifetz and Marty Linsky Never Flinch by Stephen King Like this? Communicate Like a Leader with Dianna Booher Leadership, Communication and Credibility with Jack Modzelewski How to Communicate Effectively with Anyone, Anywhere with Raúl Sánchez and Dan Bullock How to Communicate More Effectively and Lead a Better Life with Michael Hoeppner Join Our Community If you want to view our live podcast episodes, hear about new releases, or chat with others who enjoy this podcast join one of our communities below. Join the Facebook Group Join the LinkedIn Group   Leave a Review If you liked this conversation, we'd be thrilled if you'd let others know by leaving a review on Apple Podcasts. Here's a quick guide for posting a review. Review on Apple: https://remarkablepodcast.com/itunes    Podcast Better! Sign up with Libsyn and get up to 2 months free! Use promo code: RLP  

If you've ever found yourself avoiding pricing conversations because you don't want to deal with potential pushback, or changing your business strategy based on one negative comment, or feeling completely drained after client calls - this episode is for you. About 50% of people have what's called an undefined Solar Plexus Center in Human Design, and it's probably why you're absorbing everyone else's emotional energy instead of making clear business decisions grounded in your own truth. In this Human Design business episode, I'm breaking down exactly how the undefined Solar Plexus Center shows up in business and practical steps to stop avoiding emotional conversations.In this episode, I share:

Send us a textYou walk into the office and feel it right away—something's off. A nurse is giving the front desk the silent treatment, one of your physician partners is avoiding eye contact, and the clinic administrator looks like they're about to quit on the spot. And yet… no one says anything. Everyone keeps moving, business as usual. Sound familiar? Welcome back to Medical Money Matters, the podcast where we talk about the business side of medicine—without losing sight of the people who make it work. I'm glad you're here because today we're diving into something every practice deals with but few want to talk about: conflict. More specifically, how to have those tough conversations with staff, partners, and even patients—the ones we dread but desperately need to have.Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill's company, Health e Practices' website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 30+ hours of online, on-demand training tailored just for busy physicians. Find it here: https://healtheps.com/physicians-edge-mastering-business-finance-in-your-medicalPurchase your copy of Jill's book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig's website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

Welcome to the start of our SIX PART SERIES, "Communication Lies Leaders Believe." In this episode, Tammy J. Bond tackles a common and costly workplace myth: the idea that an employee who says they're "overwhelmed" simply needs more support. Tammy reveals: when a direct report can't articulate their workload, they're not overwhelmed—they're underperforming and avoiding accountability. Tammy provides a practical, no-nonsense strategy to get to the root of the problem. She introduces the "Squeeze Technique," a method to transform excuses into ownership. It's about providing the clarity, structure, and accountability people need to succeed. Tammy challenges leaders to stop avoiding tough conversations and start leading with clear expectations, because overwhelmed does not equal accountability. Key Takeaways for Leaders Overwhelmed is the New Excuse: Recognize that "overwhelmed" is often used as a blanket statement to avoid accountability. It's up to you to dig deeper. The Squeeze Technique: Apply this strategy to press for specifics when an employee claims to be overwhelmed. Ask for details on their daily tasks, resources, and time management. Stop Babysitting: Your job isn't to put on a magic cape and solve their problems. It's to provide the clarity, tools, and accountability for them to solve it themselves. Avoidance vs. Support: Don't confuse avoiding a hard conversation with "keeping the peace." Your avoidance is actually enabling learned helplessness and resentment. Victim Mindset: The victim narrative ("I can't do it all") must be transformed into a framework of personal ownership and responsibility. The Power of Documentation: Use frequent, short meetings and follow-up emails to document expectations and deliverables. This serves as a foundation for accountability or necessary escalation. Ownership through Reflection: Flip an employee's excuses by asking them to reflect on their role in the situation, turning their focus from external factors to internal responsibility. In This Episode, You'll Learn How to identify when an employee is underperforming versus truly overwhelmed. The "Squeeze Technique" to get specifics and expose lack of follow-through. Why avoiding difficult conversations about performance leads to resentment and drama. Practical steps for setting clear expectations and daily check-ins to foster accountability. How to use documentation to support your leadership decisions and escalation processes. Resources Listen to the full six-part series: "Communication Lies Leaders Believe." bondgroupenterprises.com/podcast Join the waitlist for our next Leadership Sandbox Mastermind groups, starting in September, to get the support you need to lead with bold clarity and stop operating on lies. Sign up today: leadershipsandbox.com/groups

Summary: In this episode of the Customer Service Revolution Podcast, John DiJulius and Denise Thompson delve into the art of becoming an indispensable business partner. Discover how to build trust and foster relationships that clients can't imagine living without. From the importance of loving what you do to the power of being a resource broker, learn actionable strategies to elevate your client partnerships. Tune in to explore the evolving ABCs of business and how to always be connecting in today's dynamic landscape. Takeaways: Tipping practices can create frustration for delivery workers. AI is reshaping the workforce, but human interaction remains essential. Boreout is a significant issue in remote work environments. Building strong client relationships is crucial for business success. Being a trusted partner means being committed to clients' success. Effective communication is key to maintaining employee engagement. AI can enhance efficiency but should not replace human connection. Understanding clients' goals can lead to better partnerships. Transparency in communication fosters trust with clients. The ABCs of business have shifted from closing deals to building connections. Chapters:   00:00Introduction and Summer Heat 00:48DoorDash Tipping Controversy 05:38AI Automation and Job Displacement 11:42Burnout vs. Boreout in the Workplace 15:39Engaging Employees in the Modern Workplace 16:57The Impact of AI on Jobs 17:56Creativity and Conversation in the Age of Technology 19:13Building Trust: The Bomb Shelter Concept 21:56Becoming an Indispensable Partner 23:48Transparency and Difficult Conversations 25:01Being a Resource Broker for Clients 26:27Educating vs. Selling: A New Approach 29:42Commitment to Client Success 31:52The Shift from Closing to Connecting   Links Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Books Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.  

Here is a quick clip from this week's podcast.  You can listen to the full episode from the show before this one.  The clip is also in video format on my YouTube channel.. AND.. If you want other helpful podcast links based around this topic or my top takeaways from the episode this week, subscribe to my Top 3 Thursday Takeaway Newsletter.

Ladies, caring for our parents as they get older comes with plenty of surprises. We'll talk about what getting older really means especially when you realize your own joints have RSVP'd to the party too.CHAPTERS:00:00 Intro & Backyard Nature Project Success04:34 Palm Springs Work Trip & Estrogen Mishap09:40 The Sandwich Generation Introduction18:15 Jen's Father-in-Law's Health21:30 Parent Communication Challenges28:17 The Heart Monitor Incident34:17 Difficult Conversations & Planning37:00 Modern Senior Living Options39:27 Mom Box: Awkward Family PhotoMORE PODCAST EPISODES: https://youtube.com/playlist?list=PLTGuNbPgq2EartAwwgs_H-LVho3FvWnXpJUST LISTEN TO THE PODCAST: https://link.chtbl.com/imomsohardSEE US ON TOUR: (FALL DATES COMING SOON)https://www.imomsohard.com/WATCH OUR AMAZON PRIME SPECIAL: https://www.amazon.com/IMomSoHard-Live/dp/B07VBJ34DTIf you are interested in advertising on this podcast email ussales@acast.comTo request #IMOMSOHARD to be on your Podcast, Radio Show, or TV Show, reach out to talent@pionairepodcasting.comFOLLOW US: Facebook: https://www.facebook.com/imomsohardInstagram: https://www.instagram.com/imomsohard/Twitter: https://twitter.com/imomsohardGet our sponsor DISCOUNT CODES here!https://linktr.ee/imshpodcastABOUT US Female comedy duo Kristin Hensley and Jen Smedley have been performing, teaching, and writing comedy internationally for a combined 40+ years. They have been moms for one quarter of that time and it shows. How do they cope? They laugh about all of the craziness that comes with being a mom and they want you to laugh about it too! From snot to stretchmarks to sleepless nights, Kristin and Jen know firsthand that parenting is a hard job and they invite you to join them in taking it all a little less seriously (even if for a few short minutes a day). After all, Jen currently has four days of dry shampoo in her hair and Kristin's keys are still in her front door. They try, they fail, they support each other, and they mom as hard as they can.Disclaimer: This podcast is for entertainment purposes only. Views expressed on this podcast solely reflect those of the host and do not reflect the views of Pionaire. Hosted on Acast. See acast.com/privacy for more information.

Some conversations are uncomfortable, but avoiding them comes with a cost.You want a more successful career, a more fulfilling relationship, a more meaningful life? What if all that's standing in your way — are the conversations that you're avoiding?“Most things that we want in life are on the other side of a difficult conversation,” says Jenn Wynn, a professor at NYU Stern School of Business and previously the director of education at the Obama Foundation. For nearly 10 years, she has taught a course on difficult conversations that equips people to communicate through discomfort in pursuit of what they want. “Sometimes it's a difficult conversation with a loved one, a colleague, a boss… sometimes it's a difficult conversation with myself,” she says. “Are you going to give up on your biggest dreams because you weren't willing to step out of your comfort zone?”In this episode of Think Fast, Talk Smart, Wynn and host Matt Abrahams discuss how to build the “hard but worth-it skills” necessary for difficult communication. Whether it's asking for a raise, setting boundaries, or addressing conflict, Wynn's insights show that the conversations you're avoiding aren't just holding you back — they're keeping you from the life you really want.To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium.Episode Reference Links:Jenn WynnThe H.I. Note: Healing Inspirations from LifeEp.22 Under Pressure: How to Communicate Clearly and Timely During a Crisis  Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:27) - Understanding Difficult Conversations (04:44) - Developing Emotional Intelligence (05:44) - Self-Awareness, Pause, Reframe (07:59) - Common Communication Barriers (09:55) - Listening for Understanding (12:32) - Using AI for Communication (14:24) - Creating Psychological Safety (17:00) - The Final Three Questions (23:45) - Conclusion   ********This Episode is brought to you by Strawberry.me. Get $50 off coaching today at Strawberry.me/smartBecome a Faster Smarter Supporter by joining TFTS Premium.

Kessonga and Robin answer questions about how to apply mindfulness during difficult conversations, how to know if you're making progress on a healing journey, and how to honor ancestors when you have negative feelings toward them. Try the Headspace app free for 30 days here. Send your questions to our mental health professionals HERE or email ask-a@headspace.com. Follow Robin here or at Well…Adjusting and follow Kessonga here. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Join host Codie Sanchez as she delves into the art of communication and negotiation with Kwame Christian, a seasoned lawyer, mediator, and negotiation expert. Kwame offers invaluable insights on staying calm during arguments, avoiding common pitfalls in negotiation, and the importance of compassionate curiosity. Learn practical techniques such as anchoring, effective listening, and emotional regulation to enhance your negotiation prowess. Discover how to handle gaslighting, end arguments gracefully, and maintain positive relationships. This episode is packed with actionable advice to help you navigate tough conversations with confidence and poise. Looking to scale your business to $1M in monthly revenue?

What if the truest test of your leadership wasn't how you showed up in the easy moments, but how you showed up when everything was hard? Let's be honest: it's easy to lead when the path is smooth and everyone's happy. But what about when uncertainty creeps in, when tough conversations loom, or when the stakes feel heavy and your team is counting on you to step forward? It's in those gritty, muddy moments that real courage begins to take root. In this episode, I'm joined by Anne Moser—an inspiring leader who's built her legacy not just by solving problems, but by continuing to connect deeply, even when things got uncomfortable. Together, we'll dig into the overlooked moments when leadership moves from concept to practice: how to build trust under pressure, why showing up in-person matters (even when it's awkward!), and what it takes to create the kind of psychological safety that lets everyone step into courage. This is a conversation about humanity at work, about being honest and intentional, and about those everyday, unsung acts of courage that build connection, loyalty, and trust.   Highlights (00:00)  Why the Everyday Act of Showing Up Sets Great Leaders Apart (03:45)  How to Build Trust and Create Stronger Work Relationships During Difficult Situations (06:19)  How Anne Turned A Client Crisis into Unbreakable Loyalty (07:30)  Are You Building Surface-Level Relationships or Real Trust? (08:33)  How Anne's Pause-and-Plan Strategy Changed the Outcome of a Tough Situation (11:38)   How to Keep Emotion Out of Challenging Conversations (15:15)  What If Your Best Effort Still Doesn't Win Them Over? (24:07)  The Right Mindset to Approach a Difficult Conversation   Connect with Anne Moser on LinkedIn https://www.linkedin.com/in/anne-moser-24a9576/   About Andrea Butcher Andrea Butcher is a visionary business leader, executive coach, and keynote speaker—she empowers leaders to gain clarity through the chaos by being MORE of who they already are. Her experiences—serving as CEO, leading at an executive level, and working in and leading global teams—make her uniquely qualified to support leadership and business success. She hosts the popular leadership podcast, Being [at Work] with a global audience of over 600,000 listeners and is the author of The Power in the Pivot (Red Thread Publishing 2022) and HR Kit for Dummies (Wiley 2023). Connect with Andrea https://www.abundantempowerment.com/ Connect with Andrea Butcher on LinkedIn  https://www.linkedin.com/in/leaderdevelopmentcoach/      

This SOMSA podcast episode, part of our New Admin Series, features a candid conversation between host Lucy and HR consultant Adrienne Twigg of Bent Ericksen & Associates, focused on managing difficult employee conversations and termination procedures within oral surgery practices. They dive into how OMS practice administrators can approach performance issues, interpersonal conflict, and behavior problems with confidence, empathy, and clarity. Adrienne emphasizes the value of preparation, documentation, and emotional regulation before any HR conversation.   Lucy shares a specific, real-life situation involving clinic cleanliness and front desk accountability, providing listeners with an actionable example of how to address workplace issues using daily checklists, verbal warnings, and written follow-ups. Adrienne outlines the necessary steps before terminating an employee—from understanding your state's laws and ensuring fair processes to protecting patient safety and team morale.   Key takeaways include how to structure feedback, encourage team collaboration, maintain professionalism during termination, and whether and when to conduct exit interviews. It's essential listening for any OMS administrator aiming to create a culture of trust, accountability, and clear communication.   Topic Outline Purpose of Difficult Conversations Building trust and improving communication Aligning conversations with broader cultural goals Preparation Steps Identifying the core issue (performance vs. behavior) Gathering documentation and facts Setting time, place, and emotional readiness Real-Life Scenario: Bathroom Cleanliness Issue Lucy's 48-hour rule for addressing issues Use of checklists, photo documentation, and assistant manager delegation Verbal warning and follow-up strategy Common Pitfalls Avoiding the issue Letting emotions dictate timing or tone Overlooking accountability Team Guidelines for Emotional Regulation Discussing 24–48 hour cool-off expectations Encouraging managers to tailor approaches to their emotional makeup Collaborative Solutions Team brainstorming to prevent repeat issues Empowering staff to ask for help Transition to Termination Ensuring all support options are exhausted Legal considerations and documentation Termination Process Guidelines Who should be in the meeting Having materials (final check, COBRA forms, key returns) ready Keeping the tone respectful and the meeting brief Voluntary Resignation as an Option Offering space for employees to choose resignation How to document and follow up Post-Termination Communication Sending a professional team email Preventing gossip and maintaining morale Exit Interviews When and how they are useful How to structure and apply feedback

In this powerful episode, executive coach and author Greg Stephens joins Amb. Elisha to unpack the art of mastering tough conversations, restoring broken relationships, and transforming the way we communicate—both at home and in the workplace.   Greg shares key lessons from his groundbreaking book Build New Bridges: The Art of Restoring Impossible Relationships, and reveals how he personally repaired 36 broken connections over two and a half years.   He also dives into:   • How to have difficult conversations with kids, parents, and coworkers   • The #1 belief that keeps relationships stuck—and how to break it   • How to build confidence for emotionally charged discussions   • Why applying knowledge consistently matters more than quick fixes   • Tools and books that can help anyone communicate like a leader   • His 20-week coaching program that's helping both executives and the next-gen unlock lifelong relational success   Whether you're a leader, parent, or simply someone ready to heal or strengthen key relationships, this episode will equip you with the tools to move forward with clarity and confidence.  

Send us a textIn this episode of The Aware Mind, host Sarah Vallely reviews Jefferson Fisher's new book, "The Next Conversation: Argue Less, Talk More". Sarah covers five tips for conversations with difficult people, five more tips for beginning difficult conversations and even five more tips for communicating with narcissists. Learn how to better manage your emotions during charged conversations, how to create a container for conversations so you and the other person do not derail the conversation, and learn how to respond to gaslighting in a way that keeps the conversation on point. Whether you need support communicating at work, with your partner or even your own children, this episode is for you. These tips are also excellent for anyone wanting to learn how to better commuicate with emotionally immature people and others you need to set boundaries with.Fisher's bonus chapter about communicating with narcissists. https://www.jeffersonfisher.com/bonuschapterThe Aware Mind's host, Sarah Vallely has been teaching meditation for over 20 years and is a private coach, helping clients heal from a narcissistic parent, abusive partner, trauma from growing up with ADHD, intrusive thoughts and overwhelming anxiety. Important links:Sarah's Mindfulness Coaching website: https://www.sarahvallely.comTSD Mindfulness Coach Certification https://www.tsdmind.orgThis episode is a meditation for beginner mindfulness meditators and anyone interested in learning supports for a variety of mental health challenges, including overthinking, trauma, intrusive thoughts and self-worth.  The Aware Mind produces content that supports stress reduction, anxiety relief, better concentration and focus, and trauma healing.

Igniting Contagious Faith!Sermon Notes: https://links.kchanford.com/sunday

Jewish summer camp in the US is, for many, a key moment of rooting in Jewish identity that informs the path of young Jews for the rest of their lives. In this episode of the Z3 Podcast, Rabbi Amitai Fraiman is joined by Dr. Shelley Kedar of the Jewish Agency for Israel and Michael Schlank, CEO of NJY Camps. Together, they explore how bringing together Jews from Israel and America, across backgrounds, denominations, and identities to summer camp helps young people engage with questions of belonging, peoplehood, and their relationship to Israel. Since October 7, the presence of Israeli shlichim at camp has taken on new emotional meaning, as they carry the trauma of war while also offering a chance to build empathy and solidarity.This is a deep dive into how camp can serve as a foundation for raising a generation of Jews who are rooted, resilient, and prepared to navigate the complexities of Jewish life and identity today.About Our GuestsDr. Shelley Kedar is the director of Connecting the Jewish People Unit at the Jewish Agency for Israel, one of the three key missions called for by the Jewish Agency's vision. Connecting the Jewish people Unit focuses on four key strategies in which it holds a unique competitive advantage: partnerships, immersive experiences, peoplehood and pluralism, ‏and emissaries (Shlichim). She previously served as the founding director of The Adelson Shlichut Institute within the Jewish Agency, responsible for developing and implementing content and training for all shlichim worldwide. She served as the Director of the Jewish Agency Israel Fellows program and senior representative to Hillel. Kedar was Hillel International's first VP of Israel Education and Engagement and oversaw the creation of an Israel Action Program that strengthens and supports Hillel's Israel related programming on campus. Shelley Kedar served as Director of the International School for Jewish Peoplehood Studies at Beit Hatfutsot, was the Director of Professional Development at the Leo Baeck Education Center and the Jewish Agency for Israel educational emissary to Liberal Judaism in Great Britain. Kedar earned a BA in Political Science, Media and Jewish Studies and an MA in Leadership and Informal Education Institutions Management at Bar Ilan University and a Doctorate in Jewish Education at the Jewish Theological Seminary in New York.Michael Schlank: In September 2020, Michael was appointed as CEO of NJY Camps- the largest residential Jewish summer camp organization in North America. NJY's innovative and groundbreaking work has been featured and recognized in: The Jewish Standard, The Jewish Link, The New York Times, The Washington Post, The Jerusalem Post, and the Times of Israel. Michael was a member of Leading Edge's CEO Fellow Cohort IV and A Preside FellowMichael has served on the Security Committee, Board of Trustees, Executive Committee, and as President of his synagogue. He is a member of the AIPAC Long Island Council and served on the Board of Hofstra Hillel. Michael's writing has appeared in the Jewish Standard, 1840, The Jerusalem Post, eJP, and on The Times of Israel Blogs. After graduating from SUNY Albany Michael earned an MA at Hofstra and an MS.Ed. from C.W. and an Advanced Certificate in Educational Leadership from SUNY Stony Brook Post.(00:00) Introduction(07:04) Jewish Immersion and Identity Formation(08:51) The Role of Israelis at Camp(12:56) Navigating Cultural Interactions(16:55) The Dynamics of Israeli and American Campers(32:23) Navigating Difficult Conversations at Camp(32:51) The Impact of October 7th on Jewish Identity(38:01) Creating Safe Spaces for Difficult Conversations(46:00) The Importance of Community and Connection(50:52) The Disconnect Between Camp and Real Life(56:12) Enhancing the Camp Experience for Future Generations

Igniting Contagious Faith!Sermon Notes: https://links.kchanford.com/sunday

Are you tired of being talked over, cut off, or interrupted in meetings and not knowing how to respond without sounding rude, emotional, or aggressive? In this episode of Speak Your Mind Unapologetically, you'll learn exactly what to say and how to say it when someone interrupts you at work, whether it's a peer, a manager, a client, or someone you lead. We'll cover: The top mistakes to avoid when you're interrupted (passive, passive-aggressive, and aggressive responses that backfire) 8 proven elements of a confident, respectful, and effective response Word-for-word scripts you can use immediately How to build the courage and confidence to speak up, even if it feels risky  Whether you're in a high-stakes meeting or a casual conversation, these strategies will help you stop getting steamrolled and start commanding the room with clarity and calm authority. If you've ever wondered, “How do I speak up without sounding defensive?”, this episode is for you.   ✅ Free Newsletter:  https://assertiveway.com/newsletter/   ✅ Take the Quiz 'Do You Speak Like a High-Impact Leader?':  https://myassertiveway.outgrow.us/highimpactleader    ✅ Listen on the Speak Your Mind Unapologetically podcast on Apple Itunes:  https://podcasts.apple.com/us/podcast/speak-your-mind-unapologetically-podcast/id1623647915      ✅ Listen on Spotify:  https://open.spotify.com/show/6L1myPkiJXYf5SGrublYz2   ✅ Order our book, ‘Unapologetic Voice: 101 Real-World Strategies for Brave Self Advocacy & Bold Leadership' where each strategy is also a real story: https://www.amazon.com/Unapologetic-Voice-Real-World-Strategies-Leadership-ebook/dp/B0CW2X4WWL/   ✅ Follow the show host, Ivna Curi, on LinkedIn:  https://www.linkedin.com/in/ivna-curi-mba-67083b2/     ✅ Request A Customized Workshop For Your Team And Company:   http://assertiveway.com/workshops Contact me: info@assertiveway.com or ivnacuri@assertiveway.com Contact me on Linkedin: https://www.linkedin.com/in/ivna-curi-mba-67083b2   ✅ Support The Podcast Rate the podcast on apple: https://podcasts.apple.com/us/podcast/speak-your-mind-unapologetically-podcast/id1623647915

On this episode of The Other Chair, we are diving into the intersection of emotional intelligence, mediation, and joy, and how empathy can transform even the most challenging conversations into opportunities for connection.   Our guest is Misha Safran, trilingual mediator, keynote speaker, educator, and founder of the Center for Empathy and Emotional Intelligence. In this episode, Misha shares how empathy and emotional intelligence can help us build cultures in workplaces, classrooms, and communities where conflict is not feared but embraced as a path to deeper understanding and connection.

What if the key to transforming your toughest relationships lies in one bold step: mastering crucial conversations?In this powerful episode, I sit down with Greg Stephens — best-selling author, executive coach, and communication expert with 28+ years of experience — to unpack why we avoid hard conversations, how to overcome the fear that holds us back, and the art of rebuilding even the most broken relationships.Greg shares raw, actionable insights on leading with empathy, taking full ownership of your life (“everything you create, promote, or allow”), and how to move from resentment and silence to honesty and connection.You'll walk away with a clear framework to approach any difficult conversation, whether with family, colleagues, or even yourself.Key Takeaways:Why we avoid crucial conversations (and how fear distorts our reality)The importance of self-awareness and modeling the behavior you want to see as a leaderA step-by-step framework for building new bridges in damaged relationshipsHow to manage emotional triggers and stay grounded during tough talksThe game-changing power of Greg's mantra: “Everything in my life I create, promote, or allow”Why ownership and courage are the foundation for authentic connectionIf you're tired of feeling stuck in your relationships and ready to reclaim your power, this episode will give you the courage and tools to do it.Watch episodes on YouTube and subscribe to our channel for inspiration on business, leadership, growth, mindset, and tips for living HAPPY, HEALTHY, and WEALTHY! https://www.youtube.com/@letsgowin

Send us a textIf you've ever avoided a hard conversation until everything was on fire— hi, me too. No one hands us a playbook for how to speak up with courage...but over the years, I've learned that if I want to grow a business with integrity, I can't keep tiptoeing around the truth.In this episode, I'm sharing the exact mindset shift and 5-step framework I use to lead difficult conversations—whether it's with a team member, a client, or someone I love.Episode Highlights:

Send us a textIn this episode, we tackle the often-dreaded conversation with a toxic employee and provide a practical roadmap for managers and leaders confronting challenging workplace dynamics. Listeners will learn how to approach tough dialogues by leading with facts rather than emotions, setting firm boundaries, and clearly naming the impact of toxic behaviors. The episode emphasizes staying calm under pressure, resisting the urge to over-explain, and focuses on redirecting not just negative behaviors but also the underlying energy. Listeners are encouraged to document every step, avoid confrontations in public, and offer clear timelines for necessary changes. With a realistic perspective, the discussion also covers why leaders must sometimes be willing to let toxic employees go for the good of the team. This episode is essential listening for anyone managing conflict or seeking to foster a healthier, more productive work environment.في هذه الحلقة، نسلط الضوء على كيفية التعامل مع الموظفين السامين ونقدّم خارطة طريق عملية للمديرين والقادة عند مواجهة تحديات في بيئة العمل. يتعرّف المستمعون على أهمية بدء الحوار بالحقائق بعيداً عن المشاعر، وتحديد حدود واضحة، وبيان أثر السلوكيات السلبية. كما نشجع على الحفاظ على الهدوء، وعدم الإكثار في الشرح، مع التركيز على إعادة توجيه الطاقة وليس فقط التصرفات. نبرز كذلك أهمية توثيق كل خطوة، وتفادي المواجهة أمام الآخرين، وتحديد مهل زمنية للتغيير. وفي حال عدم التحسن، نوضح لماذا يجب أحياناً اتخاذ قرار الاستغناء عن الموظفين السامين لمصلحة الفريق. هذه الحلقة ضرورية لكل من يسعى لإدارة النزاعات وخلق بيئة عمل صحية ومنتجة. Support the showSupport the Podcast on:https://www.paypal.com/paypalme/okuwatly?locale.x=en_UShttps://www.buymeacoffee.com/MaBa3refSubscribe to Maba3ref Newsletter:https://maba3refbranching.beehiiv.com/Connect with Maba3ref Podcast:https://www.instagram.com/maba3refbyomarConnect on TIKTOK:https://www.tiktok.com/@okuwatly

How do you handle conflict? If you said “not well,” let conversation expert Jefferson Fisher offer you practical tips for navigating difficult conversation. And there's good news: if you're afraid of conflict, you don't have to be.  Jefferson Fisher is an attorney, author, and a bonafide conversation expert. His videos–about conversation and communication–serve an audience of over 6 million on Instagram, and 1 million on TikTok. And for good reason: Fisher's ease of conversation and human psychology in communication provides opportunities for everyone to learn how to talk to each other better with more honesty and curiosity.  Russell and Jefferson also make the connection that Jesus himself–who asks questions, answers slowly, and speaks with assured calmness–provides excellent examples of engaging in effective conversation in controversy. Get ready to make notes, because this conversation will provide you with heaps of practical takeaways for immediate application. Including how to be a safe person for your children to turn to, what to say in times of marital conflict, and how to effectively set boundaries without shutting down a conversation. If you've ever thought that you're not good at having difficult conversations, you might be emboldened to try it out after you listen to this episode.  Resources mentioned in this episode or recommended by the guest include: The Next Conversation by Jefferson Fisher — Keep up with Russell: Sign up for the weekly newsletter where Russell shares thoughtful takes on big questions, offers a Christian perspective on life, and recommends books and music he's enjoying. Submit a question for the show. Subscribe to the Christianity Today Magazine: Special offer for listeners of The Russell Moore Show: Click here for 25% off a subscription. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Show synopsis: Welcome to "The Art and Science of Difficult Conversations," the podcast that takes you on a transformative journey through the world of interpersonal communication. Join us as we explore the delicate dance of dialogue, where we roleplay various scenarios, dissect how not to handle difficult conversations, and provide expert guidance on how to navigate them with finesse.  In each episode, we'll dive into real-life situations, from workplace conflicts to personal disputes, and showcase the pitfalls of miscommunication. We will demonstrate how not to approach these challenges, illustrating common mistakes we all make.  Learn with us as we uncover the strategies, techniques, and insights that empower you to approach difficult conversations with confidence and compassion. Tune in to "The Art and Science of Difficult Conversations" and transform your interactions for the better. Because when we communicate better, we live better.   Show Notes:  Is it possible to conduct layoffs in a way that's respectful and compassionate? According to Summer, there definitely is. In this week's episode, Lucie and Chris interview Summer Miller, an HR consultant who's focused on helping business navigate people-centered change. Through both her own personal experience and her work, she helps us understand: -        Why the layoff conversations often seems too scripted and impersonal -        How to manage risk while still being human -        The importance of transparency and treating employees like grown ups -        How to think about supporting employees through the transition -        How to manage your own emotions if you're the one delivering the bad news Dr. Summer Miller is the CEO of SDM Integrative Consulting, where she helps businesses navigate change and growth without leaving people behind. Her approach is to help leaders integrate people-centered practices so their employees want to be part of the future they are building. As an advisor, educator, speaker, and facilitator, Summer works with people to build the capabilities needed for long-term success. She brings over 25 years of experience, including executive positions in HR, change, and transformation at U.S. Bank, and more recent work with small to mid-market businesses. Summer holds a doctorate in organizational leadership and a master's in organizational and professional communication. She is an educator at heart and teaches master's courses through the University of Minnesota and the University of Denver. She also serves on the boards of Joy Collaborative, How To Be Second, and American Indian OIC. She and her husband Jason have four school-age and three adult children and enjoy spending time creating community and connection as newer Minnesotans. Apple Podcasts Link For Show Contact Summer: Linkedin – https://www.linkedin.com/in/summermiller/ Website – https://www.sdmintegrativeconsulting.com Contact Chris and Lucie Check out the Mastering Difficult Conversations Course https://myleadershippotential.com/master-difficult-conversations-how-to/ Instagram - http://www.instagram.com/tas.difficultconvos YouTube: https://www.youtube.com/@TAS.difficultconversations Email – tas.difficultconversations@gmail.com Chris – www.linkedin.com/in/chriswonglmhc Lucie – www.linkedin.com/in/lucietesarova  

In this encore episode of Building Better Managers, host Wendy Hanson engages with Marlene Chism to explore the complexities of conflict in the workplace. They discuss the importance of developing conflict capacity, emotional integrity, and leadership clarity. Marlene emphasizes the need for leaders to confront their inner narratives and the impact of organizational culture on conflict resolution. Key takeaways: Conflict capacity involves skills development, inner game, and culture. Drama in the workplace is inevitable but can be managed. Emotional integrity means owning your experience and feelings. Changing your narrative can shift your perspective on conflict. Leadership identity must align with organizational goals. Clarity in leadership roles is essential for effective management. Workplace culture influences how conflict is addressed. Self-awareness is key to navigating personal and professional conflicts. Leaders should encourage open communication to reduce drama. Courage is necessary to engage in difficult conversations. Meet Marlene: Marlene is the author of four books, including Stop Workplace Drama, No-Drama Leadership, 7 Ways to Stop Drama in Your Healthcare Practice, and From Conflict to Courage: How to Stop Avoiding and Start Leading. She's also an expert on the LinkedIn Learning platform, offering courses in Anger Management, Difficult Conversations, Difficult Conversations for Managers, and Working with High Conflict People as a Manager. Marlene has a degree in Communications from Drury University and a Master's degree in Human Resources Development from Webster University. She's an advanced practitioner in Narrative Coaching. Follow Marlene: LinkedIn - https://www.linkedin.com/in/marlenechism/ Instagram: https://www.instagram.com/marlenechismconsulting/ Facebook - https://www.facebook.com/marlenechism Website - https://www.marlenechism.com/ Subscribe to our podcast on your favorite podcast platform! Do you enjoy our show? One of the best ways to help us out is leave a 5-star review on your platform of choice! It's easy - just go here: https://www.newlevelwork.com/review For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast © 2019 - 2025 New Level Work

The conversations we dread, the ones we avoid, and the ones that hold so much emotional weight – are often the ones we wish we'd had sooner. So why do we fear them so much?As a recovering people-pleaser, I know the drill all too well: the bubbling resentment, the unmet needs, and the stories we fabricate in our minds. But rather than run from the difficult conversations in my life, I've learnt how to build the bridges that will carry me to a better outcome.This solo episode is for my fellow people-pleasers, facilitators, leaders, and anyone with a hard conversation on the horizon. So join me, myself and I, as I share my tried-and-tested approach to mastering them with confidence and care!Find out about:The cost of avoiding challenging conversations – and the reward in embracing themTuning into our bodily signals to understand what's happening beneath the emotionGetting clear on the assumptions vs. the facts before a challenging conversationWhy we must acknowledge that challenging conversations starts with us firstFinding a common way forward without mutual agreement or violent languageWhy sharing boundaries transparently can foster respectDon't miss the next episode: subscribe to the show with your favourite podcast player.Links:Watch the video recording of this episode on YouTube.Resources mentioned in the episode:HBR Article: The Right Way to Prepare for a High-Stakes ConversationDeviate: The Science of Seeing Differently by Beau LottoSBI Feedback Model (Situation–Behavior–Impact)Let Them: The Art of Detaching From Judgment by Mel RobbinsDifficult Conversations by Stone, Patton and HeenCrucial Conversations by Kerry PattersonShare your thoughts about our conversation!Support the show✨✨✨Subscribe to our newsletter to receive a free 1-page summary of each upcoming episode directly to your inbox, or explore our eBooks featuring 50-episode compilations for even more facilitation insights. Find out more:https://workshops.work/podcast✨✨✨Did you know? You can search all episodes by keyword to find exactly what you need via our Buzzsprout page!

Igniting Contagious Faith!Sermon Notes: https://links.kchanford.com/sunday

There is an experience some of us (but not all) are able to have called autonomous sensory meridian response or ASMR. It can be triggered by a soft monotonous voice explaining something as well as other triggers. Sounds weird, right? Listen as I explain how it works, why science doesn't recognize it as a real thing but for many of us, it is a wonderful sensation, and I will tell you how to experience it. https://www.mentalfloss.com/article/53220/listening-soft-voices-can-cause-brain-orgasms The YouTube video link mentioned is: https://www.youtube.com/watch?v=CHiKxytbCWk Difficult conversations are never fun, but they are necessary. Whether you are negotiating for a raise or having a tough conversation with your spouse or friend, there are ways to make these conversations go better for you and everyone involved. Here to offer some expertise on this is Ryan Dunlap a former police detective and hostage negotiator. He has been involved in a lot of high stakes negotiations in his career and he is author of the book How to Untie a Balloon: A Negotiator's Guide to Avoid Popping Under Pressure (https://amzn.to/3Ia2c72) What are the best practices for living a long and healthy life? There are many theories on this but here to discuss the science of longevity is John Tregoning who explains that living a long life may best be accomplished by living a good life. John is Professor of Vaccine Immunology at Imperial College London and has published over sixty academic papers. He is author of the book, Live Forever?: A Curious Scientist's Guide to Wellness, Ageing and Death (https://amzn.to/4kc9B2J). How do you write a good business email? Interestingly, there are some common mistakes people make that water down the message in business emails by making them sound more like personal emails. Listen as I reveal how to avoid that. https://www.inc.com/geoffrey-james/7-common-habits-that-kill-credibility.html#ixzz3c6aUXNnN PLEASE SUPPORT OUR SPONSORS!!! SHOPIFY: Shopify is the commerce platform for millions of businesses around the world! To start selling today, sign up for your $1 per month trial at⁠ https://Shopify.com/sysk⁠ INDEED: Get a $75 sponsored job credit to get your jobs more visibility at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://Indeed.com/SOMETHING⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ right now! QUINCE: Stick to the staples that last, with elevated essentials from Quince! Go to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://Quince.com/sysk⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ for free shipping on your order and 365 day returns! HERS: Hers is transforming women's healthcare by providing access to affordable weight loss treatment plans, delivered straight to your door, if prescribed. Start your initial free online visit today at ⁠https://forhers.com/something⁠ DELL: The Black Friday in July event from Dell Technologies is here. Upgrade for a limited-time only at ⁠https://Dell.com/deals⁠ Learn more about your ad choices. Visit megaphone.fm/adchoices

Join real estate coaches Michael and Stevie Fanning as they tackle the challenging conversations defining success in today's shifted market. Learn proven frameworks to navigate hesitant buyers, low offer standoffs, and seller expectations with confidence.[0:00-3:00] Market Reality CheckCurrent market data: 28% homes sell above asking (vs 53% at peak)Inventory above 1M listings, 51+ days on market7% spread between asking and sales price[3:00-12:00] Scenario 1: Hesitant Buyers - From Paralysis to Permission40% of buyers currently on pauseFramework: Redirect from market timing to life timingKey phrase: "What would need to happen for you to feel confident?"Validation before redirection technique[12:00-22:00] Scenario 2: Low Offer Standoff - Protecting Your SellerCase study: $2.1M listing, $1.9M offer scenarioTactical empathy approach from "Never Split the Difference"Risk/reward framework for decision makingProfessional positioning over people-pleasing[22:00-32:00] Scenario 3: Setting Expectations from Day OneMarket education before property evaluationCMA as credibility builder, not just dataHandling "another agent promised more" objectionsRole-play demonstration of pricing conversations[32:00-37:00] Communication Toolkit & Action ItemsFour core strategies: tactical empathy, calibrated questions, data positioning, permission-based selling30-day challenge for skill development✅ Validate emotions before presenting data - acknowledge feelings first✅ Ask calibrated questions - make clients think rather than leading them✅ Let data be the messenger - position market as decision driver✅ Focus on life timing vs market timing with buyers✅ Use risk/reward framework for seller conversations✅ Build credibility through performance metrics not promises"I can hear the [emotion] in your voice, and it sounds like you feel...""What would need to be true for you to feel confident moving forward?""The market is telling us a story right now...""My commitment isn't to promise the highest price—it's to help you get the best results""Never Split the Difference" by Chris VossWindermere's Present tools (First Offers, Pricing Pond)Weekly Path Call (Thursdays 10:10 AM PST)Windermere Coaching servicesContact: fanning@windermere.com for coaching or podcast ideasRemember: Every difficult conversation is an opportunity to demonstrate your value as a trusted advisor.

Greg and Kent sit down with Aimée and Jacob—two international educators with a passion for honest conversations and creative collaboration. They dive into the story behind their own podcast, The International Staff Room, and share what drives them as educators and podcasters. Stick around to the end and learn about the meaning of the episode title.The conversation covers a lot: from the power of partnership in teaching to tackling tough topics with empathy and humor. Aimée and Jacob open up about what it really takes to engage listeners, build community, and keep things real in the world of international education. There's thoughtful discussion about using tech in meaningful ways, coaching and empowering teachers, and finding that sweet spot between seriousness and laughter in the classroom—and in life.You'll also hear personal stories—from funny moments at border control to the essential items they always pack when moving abroad. If you've ever wondered how to break through passivity in students, or why it's worth taking risks and starting something new, this episode is for you.Aimee Skidmore's Linked InOn Spotify: The International Teacher StaffRoom PodcastOn Apple Podcasts: The International Teacher StaffRoom PodcastChapters(00:00) Introduction and Guest Introductions(01:55) Aimée's Journey in Education(04:45) Jacob's Unique Path to Teaching(08:02) Collaboration and Partnership in Education(10:48) The Concept Behind Their Podcast(13:19) Navigating Difficult Topics in Education(16:16) Listener Engagement and Feedback(19:04) Future Topics and Guest Appearances(27:44) The Dynamic of Podcasting and Community Building(30:23) Navigating Challenges in Education(31:41) Addressing Aimée's Impromptu Letter(33:42) Empathy in Difficult Conversations(38:22) The Importance of Listening(41:23) Balancing Seriousness and Humor in Education(45:20) The Value of Authentic Engagement(50:49) What is Teach Spark?(55:00) Humorous Encounters with Border Control(01:00:09) Cultural Differences in Driving and Authority(01:03:15) What We Carry: Essential Items for Moving(01:07:52) Final Thoughts and Advice for EducatorsThe International Teacher Podcast is a bi-weekly discussion with experts in international education. New Teachers, burned out local teachers, local School Leaders, International school Leadership, current Overseas Teachers, and everyone interested in international schools can benefit from hearing stories and advice about living and teaching overseas.Additional Gems Related to Our Show:Greg's Favorite Video From Living Overseas - https://www.youtube.com/watch?v=UQWKBwzF-hwSignup to be our guest  https://calendly.com/itpexpat/itp-interview?month=2025-01Our Website⁠ -  https://www.itpexpat.com/Our FaceBook Group - https://www.facebook.com/groups/itpexpat⁠JPMint Consulting Website  - https://www.jpmintconsulting.com/Greg's Personal YouTube Channel: https://www.youtube.com/playlist?list=PLs1B3Wc0wm6DR_99OS5SyzvuzENc-bBdOBooks By Gregory Lemoine:⁠"International Teaching: The Best-kept Secret in Education"⁠ | by Gregory Lemoine M.Ed.⁠"Finding the Right Fit: Your Professional Guide for International Educator Recruiting Fairs and Amazing Stories of a Teacher Living Overseas⁠" |by Gregory Lemoine M.Ed.Partner Podcasts:Just to Know You:  https://podcasts.apple.com/au/podcast/just-to-know-you/id1655096513Educators Going Global: https://podcasts.apple.com/us/podcast/educators-going-global/id1657501409

A talk given at Berkeley Zen Center on Saturday, July 12th 2025 by Linda Galijan.

Avoiding tough conversations might feel easier, but it often holds us back.In this episode, Jake and Damian unpack why leaning into difficult conversations is essential for growth, connection, and real leadership. With insights from guests like James Vowles, Emily Maitlis, Charles Duhigg, and Joleon Lescott, they reveal how feedback, when delivered and received with clarity and care, can transform relationships.From reframing criticism to preparing with empathy, they explore practical ways to handle emotional discussions, without defensiveness or blame. Whether it's shifting from accusation to curiosity or learning to speak with respectful candor, the episode is full of tools you can use right now.Listen in as Jake and Damian explore how mastering hard conversations can unlock trust, growth, and stronger human connection.Listen to the episodes mentioned:Charles Duhigg: https://pod.fo/e/22db6cJoleon Lescott: https://pod.fo/e/25003cLes Ferdinand: https://pod.fo/e/2c5bdaGary Lineker: https://pod.fo/e/12b34cEmily Maitlis: https://pod.fo/e/19028aJames Vowles: https://pod.fo/e/21794fRene Meulensteen: https://pod.fo/e/2bd0c6

Arguments escalate into relationship disasters daily. Trial attorney Jefferson Fisher shares courtroom tactics he uses to turn conflict into connection!Full show notes and resources can be found here: jordanharbinger.com/1181What We Discuss with Jefferson Fisher:Use time to regulate emotions in conflict. Take a breath before responding and slow down your speech. This prevents escalation and keeps you in control rather than entering "ignition mode" where you say things you regret.Every person has surface and depth, and hostile behavior often masks deeper struggles. Asking "What's your biggest struggle?" can transform confrontational situations into connection.Approach conversations with "something to learn" not "something to prove." When you try to win arguments, you lose relationships. Focus on understanding rather than being right to achieve better outcomes.Handle interruptions strategically. Let them interrupt once, resume where you left off without acknowledging their interruption, then address it directly if they interrupt again: "I can't hear you when you interrupt me."Show you're listening with one simple question. Before sharing your own story or response, ask one follow-up question about what they just shared. This makes people feel heard and valued in conversation.And much more...And if you're still game to support us, please leave a review here — even one sentence helps! Sign up for Six-Minute Networking — our free networking and relationship development mini course — at jordanharbinger.com/course!Subscribe to our once-a-week Wee Bit Wiser newsletter today and start filling your Wednesdays with wisdom!Do you even Reddit, bro? Join us at r/JordanHarbinger!This Episode Is Brought To You By Our Fine Sponsors:Quiltmind: Email jordanaudience@quiltmind.com or visit quiltmind.comBetterHelp: 10% off first month: betterhelp.com/jordanSimpliSafe: 50% off + 1st month free: simplisafe.com/jordanHomes.com: Find your home: homes.comSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

BEST OF Do difficult workplace conversations terrify you?Does the idea of having to tell a colleague something they won’t like make you just want to pack up for the day and go home instead? If that’s the case then returning guest Dom Price might have the mindset flip and strategies you need to approach these conversations with enthusiasm instead of trepidation. Dom is the resident Work Futurist at Atlassian one of the largest software businesses in the world and has responsibilities spanning 7 global R&D centres. On top of that he is a celebrated keynote speaker and a former Director of Deliotte. I wanted to talk to Dom about having difficult conversations in the workplace and was honestly surprised by some of the insights he shared. In this episode Dom shares: Two things you might be doing that are actually making conversations more difficult. Tricks you can use to make difficult conversations easier. The unique way he prepares for tough conversations that you can do as well. How to approach a conversation with someone when you don’t feel safe. Key Quotes: “You don’t course correct well by accident, you course correct on purpose.” “We’ve spent so long talking about psychological safety that we’ve not realised it’s a set of actions, it’s not a set of words.” “Preparation is good. Over preparation isn’t good.” Connect Dom via X, Linkedin, or on his website. My latest book The Health Habit is out now. You can order a copy here: https://www.amantha.com/the-health-habit/ Connect with me on the socials: Linkedin (https://www.linkedin.com/in/amanthaimber) Instagram (https://www.instagram.com/amanthai) If you are looking for more tips to improve the way you work and live, I write a weekly newsletter where I share practical and simple to apply tips to improve your life. You can sign up for that at https://amantha-imber.ck.page/subscribe Visit https://www.amantha.com/podcast for full show notes from all episodes. Get in touch at amantha@inventium.com.au Credits:Host: Amantha ImberSound Engineer: Martin ImberSee omnystudio.com/listener for privacy information.

Dr. Joannie DeBrito is a licensed marriage & family therapist, social worker and the former director of parenting and youth for Focus on the Family. She has also written a feature column for LegacyCoalition.com called “Ask Dr. Joannie,” a Q & A for grandparents on a variety of topics. On this podcast, Dr. Joannie talks with Wayne Rice and John Coulombe about such grandparenting issues as grandparent estrangement, influencing grandchildren's screen time, communicating effectively about political differences, aging gracefully and much more.Resources mentioned on this podcast:Redeeming Love by Francine RiversBunny Blue  by Catherine Stahlman

In this episode, we sit down with forensic psychologist and cold case criminologist David Hayes to explore how the principles of forensic psychology can transform our everyday conversations. We discover the power of thorough audience analysis, the importance of understanding motivation and context, and the critical role of empathy and adaptability when communicating across different populations. From working with incarcerated individuals to supporting victim families and consulting for juries, we uncover practical strategies to enhance our conversations, avoid common communication pitfalls, and foster deeper connections.Timestamps: (00:00) Introducing David Hayes(03:44) Forensic Psychology: Crime and Communication(06:51) Contextual Communication Strategies(11:23) Effective Audience Analysis in Prisons(14:19) Cold Case Psychological Autopsy Method(17:57) Truth-Seeking Over Emotion(19:40) Miscommunication and Attribution Errors(24:39) Behavioral Decisions in Trauma Response(32:06) Reluctance to Embrace Lateral Thinking(35:57) The Universality of Human Experience(38:05) Group Conformity and Belonging Needs(40:17) Identification Theory Illustrated(43:43) Fringe Group Recruitment Tactics(47:03) Dangerous Dependency and Disenfranchisement(52:54) Understanding and Acceptance in Relationships(55:08) Love Through Isolation's GripLinks and Resources:Home | Hayes Criminology - https://www.hayescriminology.com/David Hayes, PhD, MFA | LinkedIn - https://www.linkedin.com/in/david-hayes-phd-mfa-a7b33b5/Sponsor Links:InQuasive: http://www.inquasive.com/Humintell: https://www.humintell.com/Enter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: https://www.certifiedinterviewer.com/Podcast Production Services by https://everyword.media

Welcome to the first episode of July 2025, where I have a fascinating conversation with Nick Brancato, a relationship systems architect and author of 'Prioritize Us.' Nick shares his unique journey from being a professional poker player to stepping into the world of personal development and relationship coaching.  We talk about the significance of aligning priorities within relationships, enhancing communication, and strategies to maintain focus under stress. Nick also introduces his 'Prioritize Us' test, a powerful framework designed to help couples (and friends and anyone else you want to build a more connected relationship with) understand each other's core life priorities and values.  We also explore coping mechanisms during crises, the concept of parallel play, and turn-based communication for resolving conflicts. Join us as we dive into these insights and more, plus we end with a simple mindfulness exercise that can help prioritize our personal resources when we want to accomplish something. Truly useful for all people. Show Notes: 00:00 Introduction to Nick Brancato 02:15 Nick Brancato's Unusual Path to Coaching 03:24 The Impact of Poker on Relationships 05:00 The Concept of Prioritize Us 06:39 Practical Applications and Micro Rituals 12:44 Understanding the Prioritize Us Test 15:15 Real-Life Examples and Success Stories 25:45 Personal Story: Overcoming Crisis 29:58 Creating Shared Moments in Relationships 30:34 Dealing with Cognitive Decline in Loved Ones 32:07 The Importance of Self-Care Rituals 33:15 Breath Work and Content Consumption 36:06 Prioritizing Growth and Understanding in Relationships 46:26 Turn-Based Communication for Difficult Conversations 51:38 Grounding Exercises for Mindfulness 54:47 Conclusion and Resources  

Igniting Contagious Faith!Sermon Notes: https://links.kchanford.com/sunday

Mark Caravaggio - Having the difficult conversationsHow do you handle difficult conversations with clients or fellow pros when plans go sideways? What happens when a customer comes at you with both barrels, or when conflicting expectations create tension behind the scenes? In this episode, I talk with Mark Caravaggio about practical ways to navigate confrontation, lead with empathy, and set clear boundaries, both before and during weddings. We explore why communicating expectations up front–and knowing when to walk away from the wrong fit–can actually strengthen your business and relationships.Listen to this new episode for real-world scripts and strategies to stay calm, respond with heart, and turn tricky conversations into opportunities for better collaboration and happier clients.About Mark: Hi, I'm Mark Caravaggio—Owner and Operator of inTUNE, a Wedding DJ, MC and Planning business born from a dream and built on purpose. After leaving behind a corporate life in 2011, I set out to create something radically different: a life and business rooted in connection, creativity, and intention. My spiritual awakening in 2019 reshaped everything, leading me to build inTUNE not just as a service, but as a movement of meaning-making moments.Contact Mark:Website: https://www.intune.events/Instagram: https://instagram.com/intune.eventsIf you have any questions about anything in this, or any of my podcasts, or have a suggestion for a topic or guest, please reach out directly to me at Alan@WeddingBusinessSolutions.com or visit my website Podcast.AlanBerg.com Please be sure to subscribe to this podcast and leave a review (thanks, it really does make a difference). If you want to get notifications of new episodes and upcoming workshops and webinars, you can sign up at www.ConnectWithAlanBerg.com  View the full transcript on Alan's site: https://alanberg.com/blog/Are you going to Wedding MBA? Use the promo code - Alan - to save $20 off your tickets, at www.WeddingMBA.com And don't worry, if you can't use your tickets this year, they're transferrable or you can hold them to use next year. I'm Alan Berg. Thanks for listening. If you have any questions about this or if you'd like to suggest other topics for "The Wedding Business Solutions Podcast" please let me know. My email is Alan@WeddingBusinessSolutions.com. Look forward to seeing you on the next episode. Thanks. Listen to this and all episodes on Apple Podcast, YouTube or your favorite app/site: Apple Podcast: http://bit.ly/weddingbusinesssolutions YouTube: www.WeddingBusinessSolutionsPodcast.tv Spotify: https://spoti.fi/3sGsuB8 Stitcher: http://bit.ly/wbsstitcher Google Podcast: http://bit.ly/wbsgoogle iHeart Radio: https://ihr.fm/31C9Mic Pandora: http://bit.ly/wbspandora ©2025 Wedding Business Solutions LLC & AlanBerg.com

Looking for practical strategies to deal with difficult people? In today's episode, communication expert Jefferson Fisher shares a 3-step process for navigating conflict, especially when kindness and empathy no longer work.Jefferson Fisher is one of the most respected voices on communication and arguments in the world. He is a Texas board certified personal injury attorney and law firm owner of Fisher Firm. Millions of people and some of the world's leading brands come to Jefferson for advice and practical strategies to communicate more effectively. Follow Jefferson on Instagram and X @Jefferson_Fisher, on YouTube @JeffersonFisher and on TikTok @JustAskJefferson

DR. KATHRYN FORD, MD, is a renowned couples therapist and psychiatrist. She is about to release a new book,  The Aperture Effect: A Radically Simple Approach to Finding Joy and Connection in Your Relationship, which provides a radically simple framework to guide couples out of crisis, and into lasting joy and connection.       We talk about: -What The Aperture Effect is and how we can all use it to benefit our relationships -Feeling disconnected? How to find joy and closeness again -Tough conversations made easier—dos and don'ts for sensitive topics -Three essential tools for getting through any relationship challenge -Can people really change? What every couple should know www.kathrynfordmd.com  

Watch on YouTube Topics: Medications, Teens, Counseling, Church Life, Suicide, Siblings, Difficult Conversations, Borderline, Adult Children, Weddings Hosts: Brian Perez, Dr. Jill Hubbard, Dr. Jim Burns Caller Questions & More: Dr. Jill discusses the importance of evaluating medication over time because the risk may start to outweigh the benefit. My 17yo son is hanging out with guys who have threatened suicide; The post New Life Live: July 3, 2025 appeared first on New Life.

Bernard Agrest: Avoiding Hard Conversations—When High-Performing Agile Teams Self-Destruct Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Bernard describes how a high-performing, fun-loving team began to unravel when a new member joined who wasn't delivering on their commitments. Instead of addressing the performance issue directly, team members started picking up the slack, avoiding the difficult conversation that needed to happen. As morale dropped and people checked out, Bernard realized the team was paralyzed by fear of confrontation and assumptions that raising the issue would be ignored. This experience taught him that individual performance problems quickly become whole-team problems when left unaddressed, and that strong relationships require the courage to have honest, supportive conversations. Self-reflection Question: What difficult conversation are you avoiding on your team, and what assumptions might be preventing you from addressing it? Featured Book of the Week: The 6 Types of Working Genius by Patrick Lencioni Bernard recommends The 6 Types of Working Genius by Patrick Lencioni because it helps leaders understand that everyone has specific "genius" areas in different phases of work. When people work outside their natural genius zones, they feel unfulfilled and frustrated. This framework has been invaluable for Bernard in understanding team dynamics—why some teams click naturally while others struggle. By recognizing each person's working genius, leaders can better position team members for success and create more effective, satisfied teams. [The Scrum Master Toolbox Podcast Recommends]

From April 27, 1999: Oprah dedicates a show to women who have a hard time expressing their true feelings when in difficult situations and conversations. Assertiveness coach, Jan Ferris, shares the importance of boundary setting and tips for learning how to say, “No.” New York Times Business Bestselling authors of Difficult Conversations, Doug Stone and Sheila Heen, discuss why some conversations are more difficult than others, teach what they call the doubling technique and give advice for tough scenarios.

Kwame Christian, Esq., M.A. is an attorney, bestselling author, professor, CEO of the American Negotiation Institute (ANI) and host of the #1 negotiation podcast in the world, Negotiate Anything. Following the viral success of his 2016 TED Talk Finding Confidence in Conflict, Kwame has lent his expertise to dozens of media outlets, C-suite leadership for Fortune 500 companies like NASA, Target and Apple and millions of people. across the globe. Today on the show we discuss: the most important conversation that many people ignore, how to stay calm during conflict, Kwame's framework for handling  defensiveness and difficult conversations, why people pleasing is a form of manipulation, when to speak up vs let things go, how fitness improves your negotiation power and much more. Today's sponsor: LivOn Labs Get a FREE carton of Lypo-Spheric® B Complex Plus ($56 value) with any full-price purchase from ⁠https://www.livonlabs.com⁠. This supplement has the B vitamins and minerals you need to turn food into sustained, natural energy throughout the day. Just add B Complex Plus and any other full-priced supplement to your cart and enter code BOPST24 at checkout. ⚠ WELLNESS DISCLAIMER ⚠ Please be advised; the topics related to mental health in my content are for informational, discussion, and entertainment purposes only. The content is not intended to be a substitute for professional advice, diagnosis, or treatment. Always seek the advice of your mental health professional or other qualified health provider with any questions you may have regarding your current condition. Never disregard professional advice or delay in seeking it because of something you have heard from your favorite creator, on social media, or shared within content you've consumed. If you are in crisis or you think you may have an emergency, call your doctor or 911 immediately. If you do not have a health professional who is able to assist you, use these resources to find help: Emergency Medical Services—911 If the situation is potentially life-threatening, get immediate emergency assistance by calling 911, available 24 hours a day. National Suicide Prevention Lifeline, 1-800-273-TALK (8255) or https://suicidepreventionlifeline.org. SAMHSA addiction and mental health treatment Referral Helpline, 1-877-SAMHSA7 (1-877-726-4727) and https://www.samhsa.gov Learn more about your ad choices. Visit megaphone.fm/adchoices