The Human Risk Podcast

What happens when a British communications expert takes her political instincts and corporate storytelling skills to Germany?

What can a global pop icon teach us about business strategy? In the case of Taylor Swift, more than you might think.Episode SummaryOn this episode, I'm joined by Kevin Evers, senior editor at Harvard Business Review and the author of There's Nothing Like This: The Strategic Genius of Taylor Swift. We dive deep into what makes Swift not just a pop icon but a master strategist — someone who has repeatedly made bold, counterintuitive business decisions and turned them into career-defining moments. Kevin and I explore how Taylor has managed her brand like a founder, handling everything from customer loyalty to product lifecycle planning, channel distribution to reputation management. He explains how she's cultivated extraordinary fan intimacy, exercised long-term thinking, and turned public conflict into strategic advantage; all while maintaining creative and commercial dominance. One of the key moments we reflect on is her decision to re-record her early albums to reclaim ownership of her masters — and since we recorded this episode, there's been a major update: she's now reportedly bought back the original masters. It's a case study in asset control, strategic patience, and sticking to your values, and whether or not you're a Swiftie, there's a lot to learn.Guest Biography Kevin is a senior editor at Harvard Business Review, where he focuses on strategy, innovation, and leadership. He is the author of The Strategic Genius of Taylor Swift, a book that applies a business lens to the career of one of the most commercially successful musicians of our time.In the book — and this conversation — Kevin explores how Swift's strategic decision-making offers lessons in branding, IP management, customer engagement, and more. In addition to his work at HBR, Kevin has also edited and collaborated on several bestselling business books, including titles in the HBR Guide series.AI Generated Timestamp Summary0:00:00 - Intro (7 Minutes)Introduction to Taylor Swift's strategic acumen in brand management.Discussion with Kevin Evers on how Swift has built a resilient brand and fostered fan loyalty.Highlighting her decision to re-record albums as an example of her entrepreneurial instincts.0:06:49 - Taylor's Bold Career Evolution (7 Minutes)Exploration of Swift's transition from country star to pop icon.Examination of key career moments, including the 2009 MTV VMA incident.Analysis of how Swift turns challenges into opportunities.0:13:46 - Taylor Swift's Collaborative Evolution (14 Minutes)Swift's strategic collaborations and her fear of stagnation.Insights into her partnership with producer Max Martin and how it helped evolve her sound.Comparisons to the Beatles' ability to adapt and innovate.0:27:26 - Taylor Swift's Evolving Content Strategy (4 Minutes)Discussion on Swift's adaptation to the music industry's changing dynamics.Her shift from releasing albums every two years to more frequent releases.Analysis of her blend of abundant content and scarce online presence.0:31:51 - Taylor Swift's Fan-Obsessed Strategy (14 Minutes)Exploration of Swift's marketing strategy focused on fan engagement.Use of subtle clues and inside jokes to create anticipation among fans.Examination of her decision to re-record albums and its impact on fan loyalty.0:46:14 - Taylor Swift's Founder Mentality and Risk (10 Minutes)Examination of Swift's instinct-driven career decisions.Comparison of her strategy to tech giants like Apple and Amazon.Discussion on her music-first philosophy and founder mentality.0:56:10 - Taylor Swift's Resilient and Innovative Career (12 Minutes)Analysis of Swift's ability to adapt and thrive in the streaming age.Examination of her strategic pivots and their impact on her career.Reflection on her focus on passions and connection with superfans.Links There's Nothing Like This - https://www.nothinglikethisbook.com/HBR Summary: https://hbr.org/2025/03/the-strategic-genius-of-taylor-swiftKevin on LinkedIn: https://www.linkedin.com/in/kevin-evers1/

Why do people have affairs? What lessons can we learn from infidelity?It's estimated that an affair will impact one in five of us, yet it tends to be a taboo subject.  So, on this episode, I'm going to break that taboo and explore the hidden world of affairs with psychoanalyst and author Juliet Rosenfeld.Juliet's book, Affairs: Stories of Love, Lies, Hope and Desire, is an intimate look at why people have affairs, how those relationships shape us, and what they reveal about the unconscious forces at work in our lives.Episode SummaryIn a fascinating discussion, we talk about the stories she gathered for the book, how she approached them ethically, and what she's learned about the powerful, often destructive, pull of infidelity.I also ask Juliet about her own experience as a psychoanalyst; how she balances her clinical insights with the need to write in a way that's both honest and protective of the people involved. Juliet explains how she turned the consulting room into a space for exploration, not exposure, and how the stories she's collected show just how deeply affairs touch the lives of everyone they involve. From the idea of the couple to the unconscious roots of our desires, we unpack some of the most complex questions about relationships and risk. Throughout our conversation, Juliet brings a refreshingly human — and humane — perspective to a topic that's often shrouded in shame and secrecy. Whether you've ever experienced an affair yourself or just want to understand why people cross these lines, this episode offers insights that go far beyond the headlines. Guest Biography Juliet Rosenfeld is an author and a psychoanalyst working in private practice in London. She is particularly interested in the unconscious forces that shape our relationships and behaviours.Juliet's second book, Affairs: Stories of Love, Lies, Hope and Desire, explores the complex terrain of infidelity through a psychoanalytic lens, blending real stories with her own reflections and insights. She is a member of professional psychotherapy and psychoanalysis associations in the UK and is deeply engaged in thinking about the ethical dimensions of her work. Beyond her practice, Juliet has also been a board member of the UK Council for Psychotherapy (UKCP) and is passionate about making the insights of psychoanalysis accessible to a general audience.AI-Generated Timestamp Summary[00:00:00] Introduction to the episode and Juliet Rosenfeld[00:01:00] Exploring what affairs are really about and how unconscious forces shape them[00:02:00] Juliet's background as a psychoanalyst and the role of the unconscious[00:04:00] How relationship struggles underpin so many issues Juliet sees in her work[00:05:00] Why Juliet wrote the book and how affairs are inherently risky[00:07:00] The foundational idea of the couple and how it shapes us from birth[00:08:00] Ethical dilemmas of writing about real people's affairs[00:11:00] Juliet's approach: interviewing participants who weren't her patients[00:13:00] Balancing her clinical mindset with the demands of writing[00:16:00] The role of supervision in psychotherapy and its relevance to Juliet's work[00:18:00] The challenge of anonymising the stories while staying true to them[00:20:00] Juliet's thoughts on police requests for therapist notes and patient confidentiality[00:22:00] The differences in the regulation of therapists in the UK vs the US[00:26:00] The importance of trust, supervision, and the intense relationship with a supervisor[00:30:00] Why Juliet believes statutory regulation of psychotherapy is important[00:34:00] How affairs spark intense public reactions and fascination[00:37:00] The long-term impact of divorce and affairs on children[00:42:00] How affairs can be a way of finding solutions to deep personal problems[00:45:00] The uniqueness of each affair story and the problem of generalisations[00:47:00] The role of disappointment and the challenges of long-term love[00:49:00] Juliet's thoughts on how therapy can help couples[00:53:00] Why no one comes to see her at the start of an affair[00:56:00] The emotional investment and secrecy that affairs demand[00:59:00] The final reflections on why Juliet wrote the book and what it revealed to her[01:05:00] Closing remarks and where to find Juliet's bookLinksJuliet's website with details of her work and books: https://julietrosenfeld.co.uk/The UK Council for Psychotherapy (UKCP): https://www.psychotherapy.org.uk/

Have you ever wondered how much of your success is down to luck? What if the world is far less fair and predictable than we'd like to think? On this episode, I explore the complex and fascinating role of luck in our lives and decisions with Dr. Chengwei Liu, Associate Professor of Strategy and Behavioural Science at Imperial College London. Chengwei shares how his research challenges our assumptions about skill, effort, and fairness – and why the outcomes we see are often far more random than we'd like to believe. We discuss why many successful strategies and best practices are built on shaky ground, and how our tendency to downplay luck creates illusions of control and reinforces unfair systems. Chengwei explains how beliefs in fairness – like the ‘just world' hypothesis – shape everything from business cultures to political systems, and how luck and misperceptions of it can create cycles of privilege or disadvantage. Chengwei also shares practical insights on how to become a smart contrarian: someone who can harness the power of randomness and serendipity while avoiding the pitfalls of bias and overconfidence. From the dangers of blindly following the ‘successful' to the need to look inward and embrace uniqueness, it's a thought-provoking conversation that will change the way you think about risk, decision-making, and what it really means to get ahead. Guest BiographyDr. Chengwei Liu is an Associate Professor of Strategy and Behavioural Science at Imperial College London. He describes himself as someone fascinated by how luck, randomness, and human biases shape success and failure – both in business and in broader society. Chengwei's work challenges mainstream management thinking and explores how much of what we attribute to skill is actually the result of random factors. His book, Luck: A Key Idea for Business and Society, examines these dynamics and how we can learn to navigate them. Beyond his academic roles, Chengwei has also worked as a management consultant, drawing on his experience in both research and practice to uncover how to harness luck and uncertainty. AI-Generated Timestamped Summary[00:00:00] Introduction[00:02:00] Chengwei explains his research focus on randomness and variance in firm performance [00:04:00] The overlooked 50% of variance in outcomes: luck and randomness [00:06:00] Defining luck as what lies beyond our control and foresight [00:08:00] The conflict between fairness beliefs and the reality of luck [00:10:00] Luck's societal implications: why fairness perceptions differ across countries [00:11:00] Skill versus luck – how we confuse the two in our narratives [00:13:00] Why successful people over-attribute their success to skill [00:15:00] Managers vs entrepreneurs: how they differ in acknowledging luck [00:17:00] The challenges of researching an elusive concept like luck [00:18:00] Using mathematical models to understand Black Swan events [00:20:00] Why successful predictions of Black Swan events don't indicate forecasting skill [00:23:00] The problem with best practices from ‘successful' firms [00:26:00] Selection bias in business books and the danger of survivor bias [00:29:00] The ‘too good to be true' heuristic as a guide [00:31:00] Contrarian thinking as a survival strategy for uncertainty [00:33:00] The replication crisis and the problem with social science predictability [00:35:00] Human curiosity: the power of moderate surprises [00:37:00] The difference between luck and serendipity [00:39:00] How to encourage serendipity in our lives [00:41:00] Embracing uniqueness and avoiding conformity [00:44:00] Lessons for the age of AI and human creativity [00:46:00] The dangers of ignoring randomness: when biases become destructive [00:48:00] Exploiting others' biases for strategic advantage [00:50:00] Why ‘smart contrarian' thinking is more important than ever [00:53:00] Testing contrarian ideas like a scientist [00:56:00] The limits of trial and error: learning from mistakes [00:58:00] Chengwei's ongoing research: minority decision-making in venture capital [01:00:00] How passion and variance link to VC investment strategies [01:02:00] Wrapping up with reflections on luck, curiosity, and human creativity LinksDr. Chengwei Liu's book, Luck: A Key Idea for Business and Society: https://www.routledge.com/Luck-A-Key-Idea-for-Business-and-Society/Liu/p/book/9781138094260? Chengwei Liu's Imperial College faculty webpage: https://profiles.imperial.ac.uk/c.liu

What is psychological harm, and can we really regulate it? Should an AI-companion app be allowed to dump the person who is using it? 

What do chemistry, committees and cooking have in common?  They're all things which have formed part of the career of my guest on this episode. She's Sarah Ward, owner of The Cookery Lab, a unique cookery school that uses a science-led approach to teaching cooking skills. I first met Sarah when we worked together on governance at the Bank of England.  She began her carerer as a chemist, before switching — for reasons she explains on the show — to regulation.  And now she's a chef. In a fascinating discussion, I explore with Sarah how her scientific background shapes her approach to teaching cooking, emphasizing that it's not just about following recipes but about understanding the structure and science behind the food. Sarah shares how a pivotal experience teaching cooking at her son's school reignited her passion and led her to create a unique culinary space that blends chemistry and cookery. Sarah also reflects on her regulatory background, discussing the unexpected parallels between governance and gastronomy. From her time at the Bank of England to her experiences in professional kitchens, she reveals how good governance and good cooking share common themes – structure, discipline, and the ability to adapt under pressure. She also touches on how her teaching methods aim to empower everyday cooks to feel more confident and creative in the kitchen. We round off the conversation by discussing her vision for the Cookery Lab, her thoughts on the art versus science debate in cooking, and how she's combining her corporate experience with her culinary passion to teach life skills through food. Whether you love to cook or avoid the kitchen at all costs, Sarah's insights offer valuable lessons for anyone looking to rethink their relationship with food and/or their career. Guest Biography:Sarah describes herself as a chef, educator, and owner of the Cookery Lab – a unique cookery school that uses a science-led approach to teaching cooking skills.Prior to founding the Cookery Lab, Sarah worked in chemistry, financial regulation, and governance at the Bank of England. Her background in chemistry informs her cooking classes, where she helps everyday cooks understand the scientific principles behind recipes, encouraging them to experiment and build confidence in the kitchen. The Cookery Lab is designed to look like a chemistry classroom, complete with lab chairs, beakers, and test tubes, reinforcing Sarah's mission to demystify cooking through science. The Cookery Lab offers classes for all ages, focusing on life skills, confidence-building, and the joy of cooking, regardless of prior experience. AI-Generated Timestamp Summary[00:00:00] Introduction to Sarah Ward and her career path[00:01:00] From chemistry to regulation to cooking [00:02:30] What is the Cookery Lab?[00:04:00] Why cooking is a life skill everyone should learn [00:05:30] The pivotal moment at her son's school kitchen[00:07:00] Childhood memories of a sandwich shop project[00:10:00] The governance and gastronomy connection[00:12:00] The leap from chemistry to financial regulation [00:14:00] What Solvency II taught her about governance[00:16:00] The importance of reading board minutes [00:20:00] How Sarah applied her regulatory background in the kitchen[00:23:00] Learning leadership lessons from Michelin-starred chefs[00:27:00] Kitchen culture and the art of giving feedback [00:30:00] The challenges of transitioning from corporate to culinary[00:34:00] How science influences her teaching style[00:38:00] Creating a unique learning space at the Cookery Lab[00:42:00] How cooking can be both art and science [00:46:00] Lessons learned from running the Cookery Lab[00:50:00] Final thoughts and where to find Sarah Links:The Cookery Lab: https://www.thecookerylab.com/ Sarah on LinkedIn: https://www.linkedin.com/in/sarah-ward-87406147/ Tech Camp, the business run by Sarah's husband teaching kids real engineering and programming through custom take-home projects: https://www.techcamp.org.uk/Leith's culinary school: https://leiths.com/ The research that shows that eating together can increase happiness: https://www.ucl.ac.uk/news/2025/mar/comment-why-sharing-meals-can-make-people-happier-what-evidence-142-countries-shows

What do people have to do with cybersecurity?  A lot. As with other fields of human risk, it's people that are typically the root cause of problems in the cybersecurity world.  Which is where my guest's expertise in behavioural design comes into play.On this episode, I'm speaking with Sarah Aalborg, a cybersecurity and behavioural design expert who's on a mission to change how organisations approach IT security.Rather than focusing on firewalls and tech solutions, Sarah examines the human behaviours that can undermine even the best-designed security systems.Her new book, Secure by Choice, challenges conventional security thinking by exploring how cognitive biases affect security professionals and how to use behavioural design to reshape security culture. We discuss the pitfalls of traditional security training – particularly those phishing tests that feel more like traps than training – and how to flip the script by focusing on what we want people to do rather than what we want them to avoid.Sarah shares practical strategies for using positive reinforcement, creating engaging training experiences, and making security less about fear and more about action. By applying principles of behavioural science and risk-based thinking, Sarah explains how we can bridge the gap between security policies and everyday human behaviour. Guest BiographySarah Aalborg is a cybersecurity expert and behavioural design advocate, focusing on how cognitive biases impact IT security professionals and their decision-making processes. She is the author of Secure by Choice, a book that challenges conventional approaches to cybersecurity training by applying principles of behavioural science to security culture. With a background in IT security spanning over two decades, Sarah speaks at major security events and consults with organisations on how to create more effective, engaging, and human-centric security programs. AI-Generated Timestamped Summary[00:00:00] Introduction [00:01:00] Meet Sarah Aalborg – Why she wrote Secure by Choice and her journey into behavioural design.[00:03:00] The '20-centimetre above the keyboard' exercise – How human inaction impacts tech security.[00:05:00] Why phishing tests feel like entrapment – and how to flip the script.[00:08:00] Turning phishing tests into positive reinforcement opportunities. [00:10:00] How a simple 'Report Suspicious Email' button can change behaviours.[00:12:00] The problem with fear-based messaging in cybersecurity.[00:14:00] Why telling people what NOT to do isn't effective. [00:15:00] Sarah's four-step framework for creating risk-aware security cultures. [00:17:00] Why most security training is designed to address the wrong problem. [00:20:00] The McDonald's kiosk example – What we can learn from other industries.[00:25:00] The importance of actionable examples in security training.[00:30:00] The generative AI paradox – When tech meets human bias. [00:35:00] Why AI is the ultimate behavioural science challenge. [00:40:00] The 'Operating System' analogy – Why the human brain is still running Stone Age software.[00:50:00] Why cyber professionals need to look outside their own industry for inspiration.[00:55:00] The role of curiosity and exploration in designing effective security programs. Links:Sarah's website: https://securebychoice.com/Sarah on LinkedIn: https://www.linkedin.com/in/sarah-aalborg-bb348a1/Secure by Choice:https://securityblendbooks.com/products/secure-by-choice?

What really happens Behind The Scenes at Human Risk? 

What's the most important thing we can all do to be happy? According to my guest on this episode, it's embracing the thing that made us weird as kids. 

Why was there a women's orchestra in Auschwitz, and what can that help us understand human resilience? In this deeply moving episode of the show, I speak with Anne Sebba — renowned biographer, historian, and journalist — about one of the Holocaust's most extraordinary and little-known stories: the Women's Orchestra of Auschwitz. Anne's latest book tells the story of how a group of female prisoners were forced to form an orchestra in one of the most brutal Nazi concentration camps. They played not for celebration or escape, but as part of the machinery of terror — and yet, through music, they found a way to survive. As Anne shares, her journey into this story began with a startling personal discovery: her father was present at Bergen-Belsen shortly after its liberation. That visceral connection led her to uncover the story of Alma Rosé, the orchestra's conductor and the niece of Gustav Mahler, who used discipline and musical brilliance to save lives. We talk about the complexities of human behaviour, the ethical dilemmas of survival, and the way music — even when twisted into a tool of torture — remained a powerful expression of the human spirit. We also explore how Anne approached telling this story as someone who is neither a survivor nor the child of survivors. She explains the challenges of working with conflicting testimonies, the emotional toll of researching this subject, and why she took piano lessons while writing the book. Above all, this episode is about the resilience of the women who played in the orchestra, and the importance of telling stories that allow us to see history not just in abstract terms, but through individual lives. 

What makes people want to go to museum? How can they ensure they still remain relevant? I spend a lot of my time in museums.  They inspire me, inform me and put me into mindsets I wouldn't otherwise be in.  So I wanted to learn more about them.Episode Summary On this episode, I sit down with Matthew McNerney, Chief Creative Officer of Luci Creative, to explore the hidden psychology behind museum design. Matthew has worked on everything from the Lego House in Denmark to presidential libraries, science museums, and even the NASCAR Hall of Fame.Together, we dive into the ways museum spaces are meticulously crafted to shape how we learn, feel, and interact with history, culture, and ideas. We also discuss the challenges museums face today—from declining visitor numbers to evolving audience expectations—and what it takes to design experiences that are both educational and entertaining.Along the way, Matthew shares fascinating insights from his career, from how a single professor changed the trajectory of his life to the unexpected lessons learned from working on hospital play spaces. If you've ever been inspired by a museum visit or wondered why some exhibits engage while others fall flat, this conversation is for you.Guest Biography: Matthew McNerney Matthew McNerney is the Chief Creative Officer at Luci Creative, a museum and brand experience design firm that works at the intersection of curiosity and change. His work spans a vast array of projects, from designing experiences for the Lego House in Billund, Denmark, to working on presidential libraries, science museums, and the NASCAR Hall of Fame. Matthew's career in museum design began in an unexpected way — he originally considered becoming a wedding designer before a professor introduced him to the world of exhibition design.Since then, he has spent over 20 years in the field, crafting experiences that spark curiosity and create lasting impressions. His work is deeply influenced by behavioral science, storytelling, and the psychology of engagement, all of which help him transform physical spaces into immersive learning environments.Beyond museums, Matthew has also worked on brand experiences, including designing retail environments for New Balance and flagship stores for Tiffany & Co. His expertise lies in creating multisensory experiences that connect people with content in compelling ways. AI-Generated Timestamped Summary[00:00:00] Introduction[00:01:00] Introducing Matthew McNerney and his work in museum design[00:02:00] How Matthew got into museum design—pivoting from wedding planning[00:06:00] The role of museums in shaping collective memory and conversatio[00:08:00] How museums balance education and entertainment[00:11:00] The variety of projects Matthew has worked on, from LEGO to NASCAR[00:14:00] The complexity of designing exhibits that engage diverse audiences[00:17:00] Museums as the most trusted institutions—but with declining attendance[00:19:00] Competing for attention: Museums vs. other forms of entertainment[00:24:00] The challenges of working with subject-matter experts and overcoming "the curse of passion"[00:29:00] The Mona Lisa effect—why some artworks become pilgrimage sites[00:32:00] Designing for different visitor experiences and expectations[00:37:00] Using behavioral science to map visitor engagement strategies[00:40:00] The hidden barriers that stop people from visiting museums[00:45:00] The challenge of curating history while staying objective[00:50:00] Creating curiosity: Making museums a launchpad for deeper exploration[00:53:00] How Lego taught Matthew a lesson about designing for engagement[00:55:00] Gamifying museum experiences—how the Cleveland Museum of Art makes learning fun[00:57:00] The risks and security challenges of modern museum spaces[01:00:00] Matthew's favorite museum recommendations[01:02:00] Where to find Matthew's work and final thoughtsLinks & ReferencesLuci Creative – https://lucicreative.com/Matthew McNerney's Website – https://matthewmcnerney.com/Lego House, Billund, Denmark – https://www.legohouse.com/Tenement Museum, New York – https://www.tenement.org/Micropia, Amsterdam – https://www.micropia.nl/en/Cleveland Museum of Art – ArtLens Exhibit – https://www.clevelandart.org/artlens-galleryPrevious episode of the show featuring Professor Tom Schössler talking about museum innovation - https://www.humanriskpodcast.com/professor-tom-schossler-on-deploying/

What if the problem isn't that you're not happy enough — but that you're chasing the wrong kind of happiness altogether?Show SummaryOn this episode  I'm joined by Dr Mark Fabian, Associate Professor of Public Policy at the University of Warwick and author of Beyond Happy: How to Rethink Happiness and Find Fulfillment. Mark argues that our modern obsession with happiness often leads us astray, locking us into an endless cycle of striving without ever feeling satisfied. Drawing on insights from economics, psychology, philosophy, and ancient wisdom, he explains why we need to move beyond the shallow pursuit of happiness and focus instead on building lives of meaning, purpose, and community. We explore:How public policy gets wellbeing wrong.The limits of the self-help industry and why quick fixes don't work.What ancient wisdom — from Stoicism to folklore — teaches us about a fulfilling life.Why understanding yourself is the first step to escaping the hedonic treadmill.How to embrace the emotional side of life in a world that overvalues rationality.Whether you're looking for a better way to think about happiness, or practical ideas to rethink your life, this episode has something for you. About MarkMark is an Associate Professor of Public Policy at the University of Warwick. His research focuses on wellbeing, public policy design, psychology, and philosophy.His new book, Beyond Happy: How to Rethink Happiness and Find Fulfillment., offers a fresh perspective on what it means to live a good life in the 21st century.LinksBeyond Happy: How to Rethink Happiness and Find Fulfilment by Mark Fabian → HarperCollins Mark's official website → markfabian.com (Google Sites)His University of Warwick profile → warwick.ac.ukBennett Institute at Cambridge → bennettinstitute.cam.ac.ukePODstemology podcast → BuzzsproutStudio Ghibli films (e.g. Princess Mononoke) → studioghibli.com.auMartin Shaw's Smoke Hole Sessions → Apple PodcastsAtomic Habits by James Clear → jamesclear.comAI-Generated Timestamp Summary[00:00:00] Introduction to Mark Fabian and the concept of Beyond Happy[00:03:00] Why public policy fails to support true wellbeing[00:07:00] The hedonic treadmill and limits of chasing happiness[00:10:00] How ancient wisdom and ritual can reframe modern life[00:15:00] Critique of the self-help industry and overuse of “science-backed” hacks[00:20:00] Emotional signals and the importance of listening to yourself[00:25:00] Identity formation and the value of working out what drives you[00:32:00] Emotional intelligence and the power of asking for care[00:39:00] Self-actualisation as a social process, not a solo journey[00:46:00] Writing the book and the personal transformation it brought[00:53:00] The role of culture, community, and myth in shaping values[00:57:00] Final reflections on empathy, cooperation, and the future of fulfilment

What makes an organisation toxic, and how can we spot the signs before it's too late? What are the common traits that make seemingly unrelated organisations, ranging from the Catholic Church to corporations, do harm?On this episode, I'm joined once again by one of my favourite guests — Professor Benjamin van Rooij — for a deep dive into the hidden dangers of organisational life.Benjamin and his co-author, Professor Nicholas Lord, are working on a new book (working title) Toxic: Organisations Gone Bad, which explores not just headline-grabbing scandals, but the patterns of behaviour and structures that consistently lead organisations to cause harm.SummaryIn our discussion, we unpack how organisational processes — like silencing, secrecy, and the relentless pursuit of unrealistic goals — can multiply risk.Benjamin explains why organisations, both public and private, can become “toxic” not simply due to bad people or poor oversight, but because of a combination of systemic dynamics and cultural norms that reward silence, over-ambition, and passive harm.We also discuss why the term “toxic” itself is both useful and problematic, and how understanding these dynamics can help leaders make better decisions before disaster strikes; whether it's Facebook's role in spreading misinformation, Wells Fargo's aggressive sales targets, or the normalization of deviance at Chernobyl and Enron, Benjamin helps us trace the common threads that connect seemingly unrelated crises.And, true to form, he doesn't offer simplistic solutions — instead, he gives us tools to ask better questions, challenge dominant narratives, and push for root-cause thinking over box-ticking fixes. Guest Biography Benjamin is Professor in Law and Society and Director of Research at the School of Law at the University of Amsterdam, as well as a Global Professor of Law at the University of California, Irvine.In his academic work, Benjamin specialises in understanding how laws and regulations operate within real-world organisational settings, focusing on compliance, harm, and institutional accountability. He blends criminology, behavioural science, and legal studies to explore why people and institutions obey (or disobey) rules, and what systems best support ethical behaviour.  Previous appearancesOn COVID Compliance

How can we prevent violence against women?  And what role do men who don't engage in violence, have to play?This episode tackles a serious, but important topic.  Violence against women affects millions worldwide, yet too often, the focus is placed on how women can protect themselves rather than addressing the behaviors and systems that enable violence in the first place. This isn't a problem women can solve alone—society as a whole, and particularly men, need to be part of the solution. But how do we move from awareness to meaningful change?Episode SummaryOn this episode, I sit down with Amy Watson, the founder of HASSL, an organization dedicated to tackling the root causes of female harassment and violence against women.We explore the traditional responses to these issues, why they fall short, and what needs to change. Amy shares her personal experiences that led her to launch HASSL and how her entrepreneurial mindset is driving her mission.We discuss how Amy is using a business model, rather than a charity, to fund and scale her impact. She explains her five-stage strategy, which includes education, community engagement, and innovative reporting technology designed to make it easier for victims to seek justice.She also highlights the importance of engaging men in the conversation, not as part of the problem, but as critical allies in creating safer spaces.Beyond the specifics of violence against women, this conversation offers lessons for anyone interested in advocacy, making a difference, or building a business with a social purpose.Amy's story is one of determination, strategic thinking, and the belief that real change is possible when we tackle problems at their root.Guest BiographyAmy Watson is the founder of HASSL, a newly launched organization dedicated to addressing the root causes of harassment and violence against women. With a background in entrepreneurship and a degree focused on business innovation, Amy has always been drawn to projects that combine social impact with business acumen.Before launching HASSL, she worked as the COO of a health tech startup, where she honed her skills in building and scaling a mission-driven company. Her experience of being harassed in broad daylight—and the realization that no one stepped in to help—was the catalyst for founding HASSL.Rather than relying on traditional awareness campaigns, Amy is focused on using a business model to fund long-term solutions, including workplace training, school education programs, and cutting-edge reporting technology.She has rapidly grown a strong community, with over 250,000 social media followers and an ambassador network of 650+ individuals dedicated to making society safer for women.AI Generated Timestamped Summary [00:00:00] Introduction to the episode and why this conversation is essential.[00:01:00] Why violence against women is not just a women's issue—it's a societal issue.[00:02:00] Introduction to guest Amy Watson and the mission of HASSL.[00:03:00] Amy's background in entrepreneurship and social impact.[00:06:00] The personal experience that led Amy to start HASSL.[00:09:00] Why traditional solutions focus too much on reaction rather than prevention. [00:12:00] The role of governments vs. private initiatives in solving societal issues.[00:15:00] The business strategy behind HASSL and why it's structured as a social enterprise.[00:17:00] The importance of bootstrapping and keeping control over the mission. [00:21:00] The five-stage plan for HASSL's growth and impact.[00:26:00] The broader implications of addressing harassment beyond public spaces. [00:29:00] The messaging strategy—why starting with strong advocates is key. [00:35:00] Understanding the spectrum of male allyship and how to shift behavior.[00:40:00] The challenge of balancing strong messaging with accessibility. [00:47:00] Addressing the “not all men” argument and why it misses the point.[00:56:00] Why men need to be part of the solution, not just observers. [01:02:00] The importance of scalable advocacy and shifting the messaging over time. [01:07:00] How workplace training can engage people who might not otherwise listen.[01:12:00] The need for a more inclusive and engaging approach to education. [01:20:00] Final thoughts on what needs to change and how listeners can help.LinksHassl website - www.hassl.uk

What does tea have to do with human behaviour? A lot more than you might think.  On this epusoed, I'm exploring one of the world's most popular drinks and what we can learn from it.SummaryMy guest is Giles Oakley, a professional tea taster, entrepreneur, and long-time friend. Giles began his career at Tetley before co-founding Two Spoons Tea, a company dedicated to celebrating tea as the hero crop it is.Over the course of our conversation, Giles introduces me—and you—to the rich history and intricate science behind tea. From its origins in Camellia sinensis to the skill of blending, he reveals why tea is far more complex than we often think.Giles takes us behind the scenes of tea tasting and blending, offering fascinating insights into how colour, flavour, and texture are meticulously evaluated. We even do a live tea tasting during the episode! Along the way, Giles shares incredible stories, from the history of tea pillows to the traditions of tea production in Kenya and Darjeeling. His passion for elevating tea is contagious, and it shines through in the ethos of his company.Whether you're a casual tea drinker or a full-on enthusiast, this episode has something for you.Learn about the art of crafting consistent tea blends, the delicate balance of tradition and innovation, and the personal philosophy that drives Giles' business. And of course, don't forget to grab a cup of your favourite brew while you listen—it's the perfect pairing.Guest BiographyGiles Oakley is a professional tea taster and co-founder of Two Spoons Tea, a company devoted to celebrating tea as a hero crop.After starting his career at Tetley in 1998, Giles spent over 20 years in the tea industry, travelling the world and mastering the art of tea tasting and blending. With expertise honed in places like Kenya, India, and Malawi, Giles eventually decided to step away from corporate life and create his own tea brand.Two Spoons Tea focuses on high-quality, ethically sourced blends that honour the social and cultural importance of tea. Giles and his business partner Mark, are committed to using their tea-tasting expertise to provide customers with exceptional, sustainably sourced products.Their ethos revolves around making tea fun, accessible, and memorable while maintaining the highest standards of quality.AI Generated Timestamped Summary[00:00:00] Introduction to tea as a topic and Giles Oakley as the guest[00:01:00] Giles' journey into the tea trade and the importance of tea in daily life[00:03:00] Tea's global impact and its complex journey from bush to cup[00:06:00] How blending creates consistency in tea flavours[00:08:00] The art and science of tea tasting, including blindfolded tastings[00:11:00] Why tea is an underrated hero crop and its social significance[00:19:00] Starting Two Spoons Tea and building a company ethos[00:23:00] The difference between tea bags and tea pillows[00:27:00] Balancing tradition and innovation in the tea industry[00:32:00] Tea as a personal and cultural experience[00:43:00] Myths about tea, including caffeine content and hydration benefits[00:46:00] Ethical Tea Partnership and ensuring supply chain integrity[00:48:00] Giles' most memorable cups of teaLinksTwo Spoons Tea websiteTwo Spoons Tea InstagramEthical Tea PartnershipCamellia sinensis plantEpisodes of the show featuring Professor Charles Spence on Sensory Perception and Sensehacking

How do we create systems that encourage whistleblowing without incentivizing malicious reporting? Should we reward whistleblowers financially? Why is closure important, both for whistleblowers and the organisations they are whistleblowing on? Episode SummaryOn this episode, I speak with Pav Gill, the whistleblower behind the Wirecard scandal and former General Counsel for Wirecard's Asia Pacific operations. But this conversation isn't about Wirecard. Instead, we explore the broader dynamics of whistleblowing—beyond high-profile scandals—focusing on the personal and organizational challenges of speaking up. Pav shares insights into what happens after a whistleblower comes forward, why some struggle to move on while others thrive, and how organizations can encourage reporting without creating perverse incentives. We discuss the psychological toll of whistleblowing, the role of incentives in encouraging disclosures, and the importance of closure—not just for individuals but for entire organizations. Pav also introduces the Confide Platform, his end-to-end whistleblowing platform designed to improve the process for both whistleblowers and companies. With experience as both a whistleblower and a compliance professional, he offers a unique perspective on making whistleblowing work for all stakeholders. Whether you work in compliance, risk, legal, or HR or are simply interested in ethical business practices, this episode will provide fresh insights into a complex topic. Guest BiographyPav Gill is the founder and CEO of The Confide Platform, a whistleblowing tool that streamlines the reporting and management of corporate misconduct. He gained prominence as the whistleblower behind the Wirecard scandal, exposing a multi-billion-dollar fraud that ultimately led to the company's collapse. At the time, Pav was General Counsel for Wirecard's Asia Pacific operations. His decision to speak out was instrumental in bringing the case to light. Beyond his whistleblowing experience, Pav is a legal and compliance expert with deep knowledge of corporate governance, risk management, and regulatory compliance. Before founding the Confide Platform, he held leadership roles, providing legal and strategic counsel in high-stakes corporate environments. His insights into whistleblowing—shaped by both personal experience and professional expertise—make him a leading voice on ethical corporate behaviour and whistleblower protections. 

What is the edge of possibility and how can storytelling help us to find it?  My guest isn't a storyteller — she's a lawyer, working in compliance — but she's got some fascinating insights to share about how it can help us to effect change.  Or, in her words, to find the edge of our possibility.I've been wanting to get Dr Hemma Lomax on the show for some time, and I'm delighted that in this episode, I've managed to make that happen.SummaryIn a wide-ranging discussion, Hemma shares her unique journey from the UK courtroom to the forefront of corporate compliance in our latest episode. Her career has been marked by a commitment to understanding human behavior and using storytelling as a tool for transformation. We delve into her insights on curiosity as a driving force in compliance, the importance of breaking into influential spaces, and how her new podcast, "Unless," seeks to inspire action through stories of operationalizing good intentions.Our discussion spans the intricate dynamics of rule enforcement and the empowering role of embracing curiosity.Hemma gives her perspective on the hero's journey, not just in personal development but also within the professional landscape and parenting. We explore the transition from being a hero to becoming a guide, both as a parent and leader, highlighting the importance of fostering environments where others can thrive independently.Finally, we reflect on the legacy one leaves and the pursuit of growth and learning. From encouraging independent thought in compliance to inspiring connections over traditional teachings, Hemma provides a compelling narrative on how wisdom and critical thinking can reshape structures. Join us as we challenge conventional boundaries, celebrate the limitless journey of human potential, and examine the art of building a podcast audience through meaningful connections and continuous self-improvement.Guest BiographyDr Hemma R. Lomax is a passionate ethics and compliance professional focused on effective risk management at scale and coaching for compliance.She was formerly the VP of integrity, governance risk and compliance and associate general counsel at Zendesk, where she leads the global ethics and compliance function. Prior to Zendesk, she served as a senior corporate counsel in the integrity and compliance team at Snap Inc. and as a director in the global ethics and compliance management team at the Walt Disney Co.Hemma also served for just over a decade prosecuting financial fraud and corruption with the SEC. Hemma is also a British-trained barrister and has previously worked as parliamentary counsel for the UK government and as an adviser at the United Nations for the government of Guyana.Hemma is a strong advocate for integrity at work, active bystandership and DEI, and she has a PhD in human rights and the role of law in war.AI-Generated Timestamp Summary(00:02) Introduction to Hemma(06:09) Exploring Boundaries Through Storytelling(15:39) Empowering Self Through Archetypes(18:58) Guiding Through Leadership and Parenting(23:13) Inspiring Connections, Not Teaching(26:28) Encouraging Independent Thought Through Compliance(35:48) Challenging Boundaries With Radical Curiosity(47:30) Living Your Legacy Through Stories(50:53) Exploring Legacy Milestones Through Storytelling(55:10) Embracing Human Potential and Self-ImprovementLinks Hemma on LinkedIn - https://www.linkedin.com/in/hemmarlomax/Unless podcast

How does a major global bank keep surviving crises; until it doesn't?Episode SummaryOn this episode, I'm joined by Duncan Mavin, author of Meltdown: Scandal, Sleaze, and the Collapse of Credit Suisse.Duncan's book dives deep into the bank's dramatic downfall, uncovering decades of mismanagement, scandals, and cultural clashes that eventually led to its collapse. As someone with intersecting touchpoints with Credit Suisse throughout my career, I couldn't wait to have this conversation.During our discussion, we explore the intricate dynamics that defined Credit Suisse's rise and fall, from Swiss banking secrecy laws to the revolving door of executives who struggled to fix a broken culture. Duncan shares eye-opening stories, including the mind-boggling choices made by individuals who valued short-term gains over long-term survival.This is more than just a tale of one bank's failure—it's a masterclass in understanding human behavior, organizational dynamics, and the systemic issues that plague the financial industry.Whether you're a financial services expert or a curious observer, this episode will leave you questioning how much has really changed since the financial crisis.Guest BiographyDuncan Mavin is a financial journalist and author. Over his 20-year journalism career, Duncan has worked at renowned publications like The Wall Street Journal, where he served as Finance Editor for Europe, and Bloomberg News.Before becoming a journalist, Duncan spent a decade as a finance professional and accountant.His latest book delves into the story of Credit Suisse, a firm he became intimately familiar with through his reporting and his earlier book on the Greensill scandal.Duncan's insightful analysis and gripping storytelling bring to life the human decisions and cultural dynamics that contributed to Credit Suisse's collapse.AI-Generated Timestamped Summary[00:00:00] Welcome and Duncan's background as a financial journalist.[00:01:00] How Duncan's first book on Greensill led to Meltdown.[00:02:00] Credit Suisse's litany of scandals and its survival against the odds.[00:06:00] Swiss banking secrecy laws and their unintended consequences.[00:08:00] Cultural clashes between Swiss and American banking styles.[00:15:00] The short-term thinking and CEO turnover at Credit Suisse.[00:25:00] Archegos and Greensill—critical moments in the bank's collapse.[00:29:00] How social media accelerated Credit Suisse's final downfall.[00:35:00] The reaction in Switzerland to the collapse and the book.[00:42:00] The ongoing legacy of Credit Suisse and lessons for banking.[00:50:00] Reflections on regulation and the future of financial services.LinksMeltdown - https://www.panmacmillan.com/authors/duncan-mavin/meltdown/9781035037469Pyramid of Lies, Duncan's book on Greensill — https://www.panmacmillan.com/authors/duncan-mavin/pyramid-of-lies/9781529088922Duncan on Twitter/X - https://x.com/dumavThe Swiss government report on the collapse of Credit Suisse: https://www.admin.ch/gov/en/start/documentation/media-releases.msg-id-103689.html

What can we learn about a country from its favourite sport?  A lot. Particularly when that country has a history and culture like Germany.  Which is what I'm exploring on this episode.Even if you're not a football fan, this episode — in a year when Germany goes to the polls — will have something of interest.Episode Summary On this episode, I speak with Kit Holden, a British-German journalist and author whose love for German football has led him to uncover the rich tapestry of stories behind the Bundesliga.Kit's perspective as an "insider, yet outsider" allows him to explore not just what happens on the pitch but also the cultural and societal dynamics that shape the game in Germany. From the legendary 50+1 ownership rule to the passionate fan culture that prioritizes community, we discuss what sets German football apart.Kit shares his experiences writing two books: Scheisse, We're Going Up, chronicling Union Berlin's extraordinary journey from underdog to Champions League contender, and Played in Germany, a deep dive into how football reflects the soul of the nation.Our conversation delves into topics such as fan ownership, regional identities, and the challenges of maintaining tradition while engaging a global audience. Whether you're a football fanatic or a newcomer, this episode offers insights into the intersection of sport, society, and storytelling.We also explore Kit's craft as a journalist, how his bilingual skills and cultural curiosity enable him to connect with fans, players, and club officials, and the lessons football can teach us about resilience and identity. With stories that span the Ruhr Valley to the rise of East German clubs, this episode will leave you with a newfound appreciation for the beautiful game and its deeper meanings.Guest Biography Kit is a British-German journalist and author based in Berlin. He covers German football for Der Tagesspiegel and AFP, and his work has appeared in The Guardian, The Athletic, and Die Zeit.Through his work, Kit explores how football reflects societal values, regional traditions, and the challenges of modern commercialization.AI-Generated Timestamp Summary(00:02) German Football Bundesliga and Fan CultureGerman Bundesliga's unique fan-focused ownership structure and its connection to regional identities explored by journalist Kit Holden.(08:03) Football Fan StoriesUnion Berlin's rise to success is a testament to the dedication of its fans and the power of community in sports.(17:09) East German Football Legacy and IdentityLeipzig's role in German football history divided past and present and challenging traditional values.(21:55) Uncovering German Regional Identities Through FootballStorytelling in journalism captures historical narratives, regional identities, and football culture in Germany and the UK.(29:22) German Football and National IdentityFootball in Germany connects with the past, regional identities, and post-war narrative while acknowledging and remembering its connections to the Nazi era.(32:50) Ultras in German FootballGerman football clubs have taken responsibility for their Nazi ties, with ultras playing a vital role in preserving fan power and resisting private equity investment.(38:21) German Football and Fan ParticipationGerman football clubs, ultras, and fans debate preserving traditional culture while remaining competitive in the global market.(43:03) Resilience and Tradition in German FootballFan culture, commercial interests, private equity, club identity, competitive vitality, local connections, football clubs, and supporters' identities.(49:30) German Football Clubs and Identity ReimaginedExamining Schalke 04's decline and its impact on Gelsenkirchen while exploring diverse matchday experiences in Bundesliga clubs like Union Berlin and HSV.LinksKit's first book Scheisse! We're Going Up! about Union Berlin's extraordinary rise: https://www.duckworthbooks.co.uk/book/played-in-germany/His latest book Played in Germany: A Footballing Journey Through A Nation's Soulhttps://linktr.ee/playedingermany and https://www.duckworthbooks.co.uk/book/scheisse-were-going-up/Kit's journalistic profilesThe Athletic: https://www.nytimes.com/athletic/author/kit-holden/The Independent: https://www.independent.co.uk/author/kit-holdenTagesspiegel (in German): https://www.tagesspiegel.de/autoren/kit-holdenA football fan's guide to German football: https://www.footballingermany.com/

What role does experimentation play in making big life and creative decisions? What lessons can podcasters teach us about effective communication in business?Show Summary To answer these questions, in this festive episode, I'm thrilled to welcome back two friends of the show, two of my favorite podcasters, Tim Houlihan and Kurt Nelson, co-hosts of the Behavioral Grooves podcast.Known for their brilliance in behavioral science and knack for experimentation, Tim and Kurt bring unique insights into podcasting, creativity, and decision-making. Together, we dive into their individual projects and collective experiments that push the boundaries of podcasting.Tim shares his personal behavioral experiment—searching for a new home through a disciplined, satisficing approach. He reveals the challenges and joys of balancing criteria while navigating the stress of decision-making. Meanwhile, Kurt and Tim reflect on their podcasting journey, exploring creative formats like episodic series and Groove Jams.They also discuss how podcasting can be a powerful tool for internal corporate communication, offering insights into storytelling and audience engagement.This conversation is packed with reflections on experimentation, the value of adaptability, and how behavioral science can improve our personal and professional lives.Whether you're a fan of behaviorual science, a podcast enthusiast, or someone looking for fresh perspectives, this episode will inspire and entertain.Guest BiographiesTim Houlihan is a seasoned behavioral science communicator. He brings years of expertise in applying behavioral insights to real-world challenges, focusing on decision-making, innovation, and communication.Kurt Nelson is a behavioral scientist with a passion for leveraging psychology to inspire better outcomes in business and life. Known for his engaging storytelling, Kurt brings deep knowledge of behavioral principles to both podcasting and corporate consulting.Both of them co-host the fabulous BeSci podcast, Behavioral Grooves, has become a go-to resource for exploring behavioral science concepts through fascinating interviews and creative formats. With over 450 episodes, they continue to redefine the podcasting space.AI-Generated Timestamped Summary(02:00) - Tim's Behavioural Science Experiment of where he should live(11:32) - Decision-Making and Satisfaction in Housing(17:26) - Navigating Choices (21:21) - The Power of Corporate Podcasting(35:01) - Effective Communication in Organizations(47:08) - Exploring the Evolution of Behavioural Science Podcast Mini-series(55:47) - Selecting Podcast Guests(59:18) - Building Genuine Connections Through Podcasting(01:07:23) - Future Plans for Behavioral Grooves Podcast(01:13:24) - Behavior Shift with an 'f'(01:22:53) - Impact of Behavioural Science ApplicationsLinksBehavioral Grooves podcast: https://behavioralgrooves.com/Their first ever Groove Jam with me! https://behavioralgrooves.com/episode/historys-biggest-what-ifs/Tim on LinkedIn: https://www.linkedin.com/in/tim-houlihan-b-e/Kurt on LinkedIn: https://www.linkedin.com/in/kurtwnelson/Hartmut Rosa's book Resonance - https://www.politybooks.com/bookdetail?book_slug=resonance-a-sociology-of-our-relationship-to-the-world--9781509519897Google's Notebook LLM whcih produces an AI-generated 'podcast' summary of documents: https://notebooklm.google/

What does a pink puppet called Connie have to do with ethics? More than you might think. On this episode, I'm speaking with a lawyer, whose innovative approach to getting employees to engage in ethics, involved turning to something we all know from our childhood, a puppet.Episode SummaryThat lawyer and my guest on this episode is Fraser Simpson, Associate General Counsel at the Wellcome Trust.  He's on the show to me to tell me about a creative and award-winning approach to embedding ethics in organisations. Fraser and the team at Acteon Communications tackled the challenge of inspiring ethical decision-making in a world where written policies often fall short. Their solution? Connie, a hot pink puppet who represents a conscience, prompting employees to ask, "What would Connie do?" Fraser shares how Connie was born from a need to engage employees in meaningful, human-centred conversations about ethics and compliance. We delve into why traditional approaches often fail, how behavioural science can transform organisational cultures, and why creativity is a powerful tool for behaviour change. Whether you're in legal, compliance, or simply curious about innovation in professional settings, Fraser's insights are both practical and inspiring. Throughout our conversation, Fraser illustrates the power of storytelling, humour, and simplicity in sparking conversations that matter. Connie's journey—from a sketch to a living, breathing character—offers lessons for anyone trying to make complex ideas relatable and impactful.Guest BiographyFraser is the Associate General Counsel at the Wellcome Trust, one of the world's largest charitable foundations supporting science to tackle urgent health challenges. Fraser's work that we discuss on the show focuses on developing a business integrity framework that empowers employees to make sound decisions in moments that matter.With a background in law and a passion for creativity, Fraser has pioneered innovative approaches to compliance, including the development of Connie, a hot pink puppet that embodies ethics and inspires employees to think critically.He describes himself as a dad of two first and a lawyer second, drawing on everyday challenges and creativity to influence his professional work.AI-Generated Timestamped Summary of Key Points[00:00:02] Innovative Ethics Solution (14 Minutes)Fraser introduces Connie, a bright pink puppet created to make ethics training engaging and memorable. By using behavioural science, Wellcome Trust demonstrates the power of moving from dry rulebooks to fostering value-driven decisions. [00:14:05] Revolutionizing Ethics Engagement (8 Minutes)The importance of using creativity to influence ethical decision-making, rather than over rigid rules, focusing on empowering employees with adaptable tools. Fraser explains how storytelling helps make ethics relatable and impactful. [00:21:50] Bringing Connie to Life (13 Minutes)Fraser shares the playful inspiration behind Connie's creation, including how a Hetty vacuum cleaner sparked the idea and how he worked with Acteon, a behavioural science-driven agency. Connie balances humour and professionalism to spark meaningful conversations. [00:34:32] Communicating Ethics Through Creativity (11 Minutes)The Compliance team has considered how to deploy multi-sensory strategies, such as tactile tools and music, to make ethics training more engaging. These creative methods integrate ethics seamlessly into employees' daily routines. [00:45:05] Launching Connie and Sustaining Engagement (6 Minutes)Connie's debut redefines compliance training by prioritising empowerment over box-ticking. Strategies like in-person meetings and digital tools ensure Connie stays relevant across the organisation. [00:50:51] Encouraging Ethical Conversations (14 Minutes)Fraser discusses innovative training approaches, such as regular ethical dilemmas and the "What Would Connie Do?" framework. These quick, consistent exercises develop decision-making skills and foster lasting habits. [01:04:50] Balancing Compliance and Personal Accountability (12 Minutes)The conversation highlights the importance of personal agency in decision-making. By promoting thoughtful judgment, the approach helps create a culture of accountability and better choices. [01:16:23] Inclusive and Accessible Communication (12 Minutes)Inclusivity is central to the approach adopted by Wellcome, including the deployment of a Braille Code of Conduct and other accessible formats. Fraser explains how Wellcome developed practical tools, like a mobile app, for use in critical moments. [01:28:34] Connie's Global Reach and Future Potential (10 Minutes)Connie's cross-cultural appeal in compliance training is explored, along with the vision of e-Connie—a virtual companion for ethical decision-making on a global scale.LinksThe Wellcome Trust — https://wellcome.org/ Acteon, the firm that helped to design and develop Connie — https://www.acteoncommunication.com/ Acteon's case study of Connie — https://www.acteoncommunication.com/case-studies/meet-connie-your-conscience/ Sarah Abramson of Acteon pitching the idea of Connie at ECEC, the 2024 European Compliance & Ethics Conference — https://youtu.be/iCf1CklbysQ?si=z5-Vt3xcC2loZLB1&t=1641 Sarah's appearance on this podcast — https://www.humanriskpodcast.com/sarah-abramson-on-speaking-to-the-human/

Can you distill a complex concept into a single sketch? Jono Hey can and on this episode, he joins me to talk about Sketchplanations —a project that explains the world, one sketch at a time.SummaryI've been a long-time admirer of Jono's work, which makes complex ideas accessible and engaging through simple, elegant sketches. We discuss how he manages to turn abstract or intricate concepts into visual explanations that resonate with so many people, while maintaining accuracy and nuance. Jono has a fascinating background in product design and UX, and he shares how his professional journey has influenced his approach to Sketchplanations. We dive into his creative process, discussing the challenges of staying true to his vision while balancing the pressure for commercial success. Jono opens up about the origins of his project, the tools he uses, and the philosophy that keeps him motivated after more than 900 sketches .We also explore the broader lessons that designers, educators, and anyone curious about the world can draw from Sketchplanations.From navigating the challenge of accuracy to embracing creativity in visual form, Jono's insights are valuable for anyone looking to communicate ideas more effectively or understand the world a little better. Guest BiographyJono Hey is the creator of Sketchplanations—a series of sketches that aim to explain the world, one concept at a time. He has a rich background in product design and UX, having worked with various startups, including Nutmeg and Zen Educate, where he led UX, design, and product development. His passion project, Sketchplanations, has gained a wide audience due to its clear, engaging visuals that break down complex ideas into easily digestible formats. Beyond Sketchplanations, Jono has a PhD in product design and has worked across multiple industries, applying his expertise in design thinking and growth strategy. AI-Generated Timestamped Summary [00:00:00] Introduction to the show and Jono Hey's work [00:01:00] My admiration for Sketchplanations and Jono's mission [00:02:00] Jono's background in product design and UX[00:04:00] What Sketchplanations are and how they began [00:06:00] Jono's creative challenge and learning exercise [00:08:00] The eclectic nature of Sketchplanations topics [00:11:00] The balance between commercial success and staying true to his interests [00:13:00] How Jono chooses what to sketch and the role of curiosity [00:16:00] The process behind creating each Sketchplanation [00:19:00] Challenges of accuracy and oversimplification [00:22:00] The role of sketches as jumping-off points for further exploration [00:25:00] Staying motivated and balancing artistic integrity with audience feedback [00:29:00] Jono's analogy of a good teacher as a DJ for learning [00:33:00] The importance of timeless content and building a long-term project [00:37:00] Using sketches to connect different topics and foster curiosity [00:43:00] The constraints that shape Sketchplanations' format and identity [00:52:00] Keeping the creative process grounded in simplicity and accessibility [00:57:00] Jono's decision to allow open use of Sketchplanations for non-commercial purposes [01:01:00] The idea of building a community around freely accessible content [01:04:00] The Sketchplanations podcast, co-hosted by Jono, Rob Bell and Tom Pellereau, and what it offers listenersLinks Sketchplanations website:  www.sketchplanations.comSketchpanation podcast: https://podcast.sketchplanations.com/ Jono's book ‘Big Ideas, Little Pictures: Explaining the world one sketch at a time': https://sketchplanations.com/big-ideas-little-pictures The YouTube video Jono released to reflect what he'd learned from 900 Sketchplanations: https://www.youtube.com/watch?v=n8pWsaeRb8g Sketchplanations referred to on the show The Golden Circle: https://sketchplanations.com/the-golden-circleand the associated Sketchplanations pod episode: https://podcast.sketchplanations.com/the-golden-circle/ Herd Immunity: https://sketchplanations.com/herd-immunity The Olympic Flag: https://sketchplanations.com/the-olympic-flag The Solstice: https://sketchplanations.com/solstice The Moon Illusion: https://sketchplanations.com/the-moon-illusion The Swiss Cheese Model: https://sketchplanations.com/the-swiss-cheese-model Human Risk: https://sketchplanations.com/human-riskand the associatedSketchpanations pod episode: https://podcast.sketchplanations.com/human-risk-with-christian-hunt/

What makes communicating effectively such a critical skill in today's world?On this episode, I dive into the fascinating world of communication with Amy Kean, a psychosociologist, educator, and the founder of Good Shout, a company redefining how we teach and communicate. Amy brings her unique blend of humour, honesty, and sharp insights to a conversation that will leave you thinking differently about how you connect with others.We explore Amy's journey from advertising to launching a learning and development company focused on experimentation and creativity. She explains why she believes education and workplace communication are fundamentally flawed and shares practical ways to fix them. From seven types of listening to giving constructive feedback, Amy's approach is both revolutionary and refreshingly human. We also tackle societal trends, such as the “worshipped entrepreneur” and the dangers of pathologising creativity. Amy's perspective on embracing imperfection and finding joy in experimentation is as inspiring as it is thought-provoking. This episode will make you laugh, reflect, and rethink your own communication habits. Guest BiographyAmy Kean is a psychosociologist, educator, and the founder of Good Shout, a learning and development company that challenges traditional approaches to training and communication. Known for her sharp wit and unapologetic honesty, Amy combines humour with actionable insights to help people communicate more effectively.A former advertising professional, she has a deep understanding of human behavior and uses her sociological expertise to teach skills like public speaking, feedback, and creative articulation. Beyond her work with Good Shout, Amy is also an author and poet. Her poetry collection House of Weeds reimagines weeds as metaphorical human traits, showcasing her ability to find beauty and meaning in the overlooked. Amy is a regular speaker at conferences, including TEDx, and her work continues to inspire individuals and organizations to embrace experimentation and imperfection. AI-Generated Timestamped Summary of Key Points[00:00:00] Introduction to the episode and Amy Kean's background. [00:01:00] Amy's journey from advertising to founding Good Shout. [00:03:00] Why education and workplace communication systems are fundamentally flawed. [00:06:00] The seven types of listening and their everyday impact. [00:09:00] Good Shout's unique, experimental approach to training and feedback. [00:13:00] The societal consequences of poor communication and the rise of “people-pleasing.” [00:19:00] Amy's social media presence and her critiques of societal trends. [00:23:00] Discussion on the “worshipped entrepreneur” and BrewDog's controversies. [00:35:00] The importance of feeling heard and Amy's advocacy for public speaking in schools. [00:45:00] Exploring creativity through Amy's poetry and the metaphor of weeds. [00:51:00] The dangers of pathologising daydreaming and the value of imagination. [00:57:00] Amy's TEDx talk on the sociology of normality and the concept of weirdness. Relevant Links Amy on LinkedIn: https://www.linkedin.com/in/amycharlottekean Amy on Twitter/X: https://x.com/keano81 The Good Shout: https://goodshoutcommunity.com/ Creative Schools, the book by Ken Robinson (https://www.sirkenrobinson.com/creative-schools-the-grassroots-revolution-thats-transforming-education/) The one-sentence book called Herscht 07769: https://www.ndbooks.com/book/herscht-07769/] Amy's book of poetry called House of Weeds:  https://www.flyonthewallpress.co.uk/post/introducing-house-of-weeds-by-amy-kean-and-jack-wallington Jack Wallington's Book https://www.laurenceking.com/products/wild-about-weeds BrewDog and the Qatar World Cup controversy: https://www.cityam.com/qatar-world-cup-brewdog-will-give-profits-to-human-rights-groups-but-will-show-tournament/ Alastair Green's parody of Brewdog: https://youtu.be/-wP3BjTdogY?si=j_ejfj1EiaRZJWCi Philosopher Alain de Botton's philosophy and writings: Website Amy's talk at TEDx Shoreditch, ‘Gravitas is a Work of Fiction': https://www.youtube.com/watch?v=UKistHI6AMA

How does one become a political cartoonist? And what lessons can we learn from their craft?Episode Summary In this episode, I sit down with legendary political cartoonist Steve Bell to explore the artistry and challenges behind his provocative work. From his early struggles as a teacher to his meteoric rise as a satirical voice at The Guardian, Steve shares the experiences that shaped his unique style. We delve into his creative process, the evolution of his iconic characters, and his reflections on a career that's spanned over four decades. Steve doesn't hold back as he recounts his battles to maintain creative independence in an ever-changing media landscape. Whether it's navigating editorial constraints, mastering the balance between humour and sharp commentary, or sketching under the pressure of daily deadlines, Steve offers an honest and inspiring perspective on his craft. Along the way, he shares fascinating anecdotes, like the evolution of David Cameron as a cartoon character and the artistic freedom he carved out for himself at The Guardian and how ultimately using that freedom led to him leaving the paper. This conversation isn't just for fans of Steve's work but for anyone interested in creativity, resilience, and the power of satire to provoke and inspire. Join us as we explore the world of political cartooning through the eyes of one of its most iconic practitioners. ⚠️ Warning: this episode contains adult language and content, so listener discretion is advised. Steve Bell Biography Steve Bell is one of the most influential UK political cartoonists of our time, known for his incisive satire and striking illustrations. A graduate of Leeds College of Art, Steve initially trained as a teacher before realizing his passion for cartooning. His first major break came with Time Out magazine, where his “Maggie's Farm” strip skewered the Thatcher era. In 1981, he joined The Guardian, where his daily cartoons became a staple for readers and a thorn in the side of the powerful. Over his illustrious career, Steve developed a reputation for blending biting political commentary with imaginative visuals, often pushing the boundaries of satire. His work has appeared in numerous publications, and he remains a vocal advocate for creative freedom in an increasingly restrictive media environment. AI-Generated Timestamped Key Points [00:00:00] Introduction to Steve Bell and the origins of his artistic journey [00:01:13] Steve's early life, love for drawing, and transition from teaching to cartooning [00:08:06] Struggles and lessons learned from teaching in Birmingham [00:11:00] Early career milestones, including work with Time Out and The Guardian [00:25:02] The evolution of "Maggie's Farm" and creating caricatures of Margaret Thatcher [00:34:15] Steve's thoughts on the creative process and meeting deadlines [00:52:39] How Steve conceptualises characters, like David Cameron as a condom [00:57:18] Reflections on editorial constraints and creative independence [01:10:12] Steve's critiques of the modern media landscape and its treatment of political satire [01:20:00] The enduring relevance of political cartoons in today's world LinksTopics we discuss on the show:Margaret Thatcher: Former Prime Minister of the United Kingdom and a key figure in British politics during the 1980s, known for her conservative policies.

How do tiny changes in our surroundings create big impacts on our daily lives?  And what does that have to do with house flies?Episode SummaryIn this episode, I'm thrilled to welcome Dr. Eva Van Den Broek and Tim Den Heijer to discuss their new book, The Housefly Effect, which explores the hidden ways behavioral science influences our daily decisions.We dive into fascinating examples of nudges, from a simple housefly sticker in a urinal to placebo buttons at pedestrian crossings. They reveal how clever behavioural tricks are everywhere, steering our actions without us even realizing it.Eva and Tim share insights from their diverse backgrounds — Eva, a behavioural economist working on policy and research, and Tim, an advertising strategist who brings these ideas to life through real-world campaigns.Together, they've written a book that not only explains these influences but invites readers to recognize and leverage them in their own lives. Our conversation also touches on the ethical aspects of behavioural science and why it's so important to think critically about when and how these techniques are used. From funny to thought-provoking, Tim and Eva bring a fresh perspective on behavioural science that's both entertaining and deeply insightful.Guest BiographiesDr. Eva Van Den Broek is a behavioural economist and the founder of Behavioral Insights Netherlands. She specializes in using behavioural science to improve public policy and has extensive experience working with government agencies and ministries. Eva's work spans a variety of real-world applications, from interventions in education to campaigns promoting library use among low-literacy adults. She is also a lecturer and public speaker, known for making complex behavioral insights accessible and practical.Tim Den Heijer is a creative strategist, copywriter, and founder of Brain Creatives, an agency that combines advertising and behavioural science. With over 20 years in advertising, Tim has helped shape campaigns for some of the world's biggest brands.His work focuses on finding creative ways to connect behavioural insights with marketing goals. Tim's approach blends curiosity with pragmatism, drawing on his love-hate relationship with advertising to question conventional wisdom and explore new ideas in behavioural influence.AI Generated Timestamped Summary of Key Points[00:00:00] Introduction to the concept of behavioural influences in daily decisions.[00:00:40] Examples of nudges used by advertisers and governments.[00:01:01] Introduction of guests Dr. Eva Van Den Broek and Tim Den Heijer.[00:01:20] Eva and Tim's professional backgrounds and collaboration on The Housefly Effect.[00:02:00] Overview of their book's approach to behavioural science through engaging stories.[00:02:23] Discussion on cognitive diversity and collaboration dynamics.[00:03:05] Eva's early career shift from AI to practical behavioural science. [00:04:00] Tim's journey from linguistics to advertising and the influence of behavioural science.[00:05:00] Origins of the collaboration between Eva and Tim, emphasizing cognitive diversity.[00:06:00] Key insights from their book on using simple nudges effectively.[00:09:10] The story behind the “housefly effect” in urinals as a behavioural nudge. [00:13:00] How nudges can be effective even without precise measurements.[00:17:00] Discussing the organization of topics in The Housefly Effect and their selection process.[00:20:00] Examples of “dumb” ideas that actually work in behavioural science. [00:22:00] Placebo buttons and how they influence behaviour.[00:25:00] Differences between public policy and advertising approaches to behaviour change.[00:30:00] Insights on behavioural science's application across different cultures.[00:34:00] Dutch cultural openness to experimentation in public policy.[00:39:00] Discussion of translating The Housefly Effect for an international audience. [00:42:00] The “Washboard” example illustrates people's willingness to pay for convenience.[00:45:20] The “behavioral safari” concept and the challenges of switching off the behavioural lens.[00:48:32] Ethical considerations in behavioural influence and the limits of persuasive tactics.Relevant LinksEva (https://www.linkedin.com/in/evdbroek/) and Behavioural Insights Netherlands (https://www.behaviouralinsights.nl/)Tim (https://www.linkedin.com/in/timdenheijer/) and B.R.A.I.N. Creatives (https://braincreatives.nl/The HouseFly Effect: https://bedfordsquarepublishers.co.uk/book/the-housefly-effect/The Dutch original: https://bromvliegeffect.nl/

What if embracing randomness could unlock better decision-making in your work?In this episode, I welcome back Matt Ballantine, a returning guest known for his insightful and playful take on work and life.  This time, Matt dives into the concept of randomness and how it can be a strategic tool in navigating complex problems that defy traditional solutions.From engaging discussions on how randomness applies to decision-making to his creative uses of tarot-like card decks for ideation, Matt demonstrates that randomness is not just chaos—it's a pathway to innovation.He also shares how randomness has played a role in his projects, like the 100 Coffees initiative, which connected him with people in unexpected ways and reinforced the idea that unstructured, agenda-free time can lead to powerful outcomes.In our discussion, we explore practical applications of randomness in business settings, why organizations may resist these approaches, and how embracing randomness could unlock creative potential and solve cloud-like challenges.To see the cards that Matt and I talked about: https://photos.app.goo.gl/8Sf6zrsKoL74VxjZ6Guest BiographyMatt Ballantine describes himself as a curious explorer of ideas with a background in technology, organizational culture, and creative problem-solving. Currently an account manager at Equal Experts, Matt's work spans various roles that emphasize unconventional approaches to strategy and innovation.He is known for his thought-provoking projects, like the 100 Coffees initiative, which challenged norms of structured networking and led to surprising insights. In addition, Matt has been exploring the intersection of randomness and decision-making, using creative tools such as card decks inspired by tarot to facilitate out-of-the-box thinking.Find Matt on LinkedIn: https://www.linkedin.com/in/mattballantine/Follow him on Twitter/X: https://x.com/ballantine70AI-Generated Timestamped Summary[00:00:00] - Opening & IntroductionChristian welcomes back Matt Ballantine to discuss randomness, highlighting Matt's previous appearance and his exploration of randomness in work and life.Matt shares how randomness can be a strategic advantage when addressing complex, unpredictable problems.[00:02:00] - 100 Coffees Experiment RecapMatt recounts his "100 Coffees" project from 2023, which involved meeting 138 people for unstructured, hour-long conversations to spark serendipitous insights.He notes the challenge many people face in allocating unplanned conversation time due to hyper-optimized schedules.[00:04:12] - Organizational ImplicationsMatt reflects on how the absence of informal interactions in modern work setups, like back-to-back virtual meetings, has stripped valuable opportunities for unstructured exchanges.[00:07:13] - Current Projects & RandomnessMatt discusses his current work as an account manager at Equal Experts, which operates without traditional hierarchical structures.He introduces his project, the "Business Meerkat" deck, a tool for exploring business problems using randomness, and his ongoing research and writing on the theme of randomness.[00:08:50] - The Clock and Cloud AnalogyDrawing from Karl Popper, Matt contrasts "clock-like" (predictable, analyzable) and "cloud-like" (complex, unpredictable) problems. He suggests randomness as a strategy for navigating cloud-like problems.[00:10:32] - Definitions of RandomnessMatt distinguishes between mathematical randomness (equal probability outcomes, like dice rolls) and perceived randomness (unforeseen events).[00:15:00] - Human Behavioral Dynamics & ComplexityMatt and Christian discuss how perfect information in human systems, like traffic, can create new problems due to human reactions, illustrating the complexity of cloud-like problems.[00:17:36] - The Spectrum of ControlOrganizations often lean towards deterministic approaches, believing in total control. However, randomness introduces new approaches to handle unpredictable outcomes.[00:19:00] - Biological AnalogyT-cells in the immune system exemplify natural, evolved randomness through their adaptive protein shuffling. Netflix's A/B testing process is cited as a parallel in using randomness strategically.[00:22:00] - Risk and Decision-MakingChristian and Matt discuss how decision-making involves inherent risk and unintended consequences. Randomness can offer fresh perspectives when facing uncertain, multi-faceted decisions.[00:24:26] - Business ApplicationsMatt explains how his tarot-inspired "Business Meerkat" cards help teams analyze problems by introducing random prompts, fostering unexpected insights and collaborative thinking.[00:31:50] - Group Dynamics and Random InputRandom input encourages active participation and mitigates power dynamics in meetings, allowing genuine, spontaneous collaboration.[00:37:26] - Comfort with UncertaintyMatt acknowledges that adopting randomness can be intimidating but argues that it's crucial for those tackling complex, cloud-like problems.[00:45:16] - External Thinking ToolsMatt highlights how humans use external tools (e.g., notebooks, cards) to process and enhance thinking, making randomness a valuable external input for creative processes.[00:48:00] - Childlike ExplorationChristian reflects on how educational and workplace norms stifle the playful, exploratory thinking that randomness can reinvigorate.LinksMatt's previous appearance on the show: https://www.humanriskpodcast.com/matt-ballantine-on-the-human-side-of-technology/Matt's website: https://mmitii.mattballantine.com/The book website: randomthebook.com The three apps Matt mentions:https://ee-hacking-apophenia-random-photos.vercel.app/https://ee-hacking-apophenia-creativator.vercel.app/https://ee-hacking-apophenia-business-meerkat.vercel.app/Cardshop: wb40podcast.com/shop

What would you do if someone you trusted turned out to be living a double life?Episode SummaryOn this episode, I speak with Anna Rowe, a brave and resilient advocate for victims of romance fraud. Anna shares her deeply personal story of being deceived by someone who led a double life, manipulating her emotions and trust for over a year. Her journey from victim to activist is one of courage and determination to bring awareness to the emotional trauma caused by these scams. During our conversation, Anna explains the stages of manipulation she experienced, from grooming to love bombing to the devastating moment when she discovered the truth. We also discuss the broader issue of romance fraud, the legal challenges victims face, and why the law needs to change to protect people from emotional predators.You'll gain insight into how these scams unfold, the lasting emotional impact they have on victims, and the importance of raising awareness to stop others from falling into the same traps. Anna's story serves as both a warning and a call to action for change.Guest Biography Anna describes herself as a teacher turned advocate for victims of romance fraud after falling victim to an elaborate emotional scam.In 2015, Anna met a man online who deceived her for over a year, using a fake identity and manipulating her emotions through intense grooming and love-bombing tactics. After discovering the truth, she turned her experience into a campaign to raise awareness of romance fraud and help others avoid similar situations.Anna is the founder of "Catch the Catfish," an organization that supports victims of emotional fraud and advocates for changes in legislation to address non-financial romance scams. She is also a co-founder of "LoveSaid," an umbrella organization that tackles all forms of romance fraud, from emotional to financial exploitation.Through her website, public speaking, and media appearances, Anna continues to fight for the recognition of romance fraud as a serious crime that leaves lasting emotional scars.AI-Generated Timestamped Summary[00:00:00] – Introduction[00:00:24] – Anna's Background: Anna begins by sharing a brief overview of her story. She explains that in August 2015, she started using dating apps for the second time after having had a successful two-and-a-half-year relationship with someone she met online. She talks about how being a single mom with limited time and resources led her to rely on dating apps.[00:01:35] – Anna's Personality and Approach to Relationships: Anna discusses her attachment style, describing herself as someone who gets attached to people quickly—both in romantic and non-romantic contexts—and becomes fiercely loyal. She shares that although she rarely feels romantic connections when she does, she "falls hard and fast."[00:02:00] – The Start of the Deception: Anna recounts how she was drawn to a particular dating profile not because of the man's picture but because of his words. His profile described him as humble, grounded, and someone who hated poor communication and mind games, which made Anna feel like he had been hurt before and wouldn't hurt her. She matched with him and started exchanging messages the next morning.[00:03:00] – The Relationship Begins: Anna describes how their online communication turned into an intense connection over the span of three months, mirroring the way her previous successful online relationship had started. She shares that even before they met in person, she expressed to him that she was scared by how close she already felt to him, signalling the emotional intensity early on.[00:04:00] – The Emotional Rollercoaster Begins: Anna reflects on the emotional intensity of the relationship after meeting in person, describing it as "incredibly intense." She shares that the connection felt like something out of a soulmate story but that she now recognizes it as part of the manipulation.[00:07:08] – The Beginning of Instincts: Anna talks about the early stages of her relationship, explaining how she started to feel something was off after her partner unexpectedly pulled away. She shares how her gut instinct kicked in, even though she initially tried to ignore it. This part highlights the importance of trusting your intuition when something feels wrong, especially in online relationships.[00:25:00] – The Moment of Discovery: Anna recalls the pivotal moment when she inadvertently matched with her partner on a dating app, realizing he was still active and using the same scripted lines as before. She describes the shock of finding out that her partner had not only lied to her but was actively deceiving others. T[00:37:00] – The Investigator Within: Using her research skills, Anna reveals how she tracked her partner's location and pieced together his real identity. She explains the various techniques she used, including distance tracking and LinkedIn searches, to find out where he worked and his real name. [00:54:24] – The Legal System's Failure: Anna discusses her long battle with the legal system, detailing how the police initially dismissed her case despite clear evidence of multiple victims. She talks about the difficulty in getting authorities to recognize the severity of these scams and the emotional toll they take on victims. [01:05:00] – The Emotional Toll and Advocacy for Change: Anna reflects on the emotional damage caused by her experience, describing the “triple trauma” victims endure: the relationship ending, discovering the deception, and losing trust in oneself. She also talks about her campaign for legal reform, calling for better protection for victims and stricter regulations on online dating platforms. Episode LinksLove Said - https://www.lovesaid.org/Catch the Catfish website - https://catchthecatfish.com/

How can road trips and curiosity shape our perspectives on life?In this episode, I speak with Dr Holly Bell, a former professor, author, and spontaneous traveller. Holly's diverse background, which includes teaching economics, writing thrillers, and even working in corporate management at a Fortune 100 company, is rooted in her insatiable curiosity and love of reinvention.Together, we discuss her fascinating career journey and how she continuously evolves by following her passions and embracing new experiences. Holly shares her stories of spontaneous road trips, from jump-seating on FedEx planes to discovering hidden parts of Alaska. We explore the joy she finds in taking the road less travelled and how her adventures have shaped her outlook on life. She also dives into the quirks of U.S. tipping culture and other fascinating topics, giving us a unique perspective on behavioural economics and societal norms. Whether you're curious about career reinvention, travel, or the behavioural side of everyday decisions, this episode offers a fresh take on living with passion, curiosity, and a bit of spontaneity. Tune in to discover how embracing life's uncertainties can lead to incredible adventures. Guest Biography:Holly is a retired professor of economics and business, known for her unconventional career journey and adventurous spirit. A former corporate executive with a Fortune 100 company, Holly has also been a novelist, voice actor, and radio copywriter. Her love for spontaneous travel and curiosity about the world has taken her to all corners of the U.S., including 13 years living in Alaska. In addition to her academic and business accomplishments, Holly is also passionate about storytelling and currently spends her time acting, writing, and creating unique experiences through her travels.Holly on LinkedIn: https://www.linkedin.com/in/hollybell/Holly on Twitter/X: https://twitter.com/HollyBell8AI-Generated TimeStamp Summary[00:00:00] Christian introduces Dr. Holly Bell and her diverse background[00:02:00] Holly shares her early life in Wisconsin and her journey from a blue-collar family to college at 29 to working in radio, advertising, and voiceover projects[00:04:00] Holly's career reinvention: from professor to voice actor and writer in Florida[00:05:30] Holly talks about her jump-seat travels on FedEx planes and spontaneous adventures[00:07:18] The freedom of spontaneous travel and its impact on Holly's life[00:08:21] Holly's road trips in Alaska and the culture of curiosity behind them.[00:10:09] Exploration and divergent road trips with her husband[00:12:13] Holly's passion for human behaviour and its influence on her academic and professional life[00:15:00] Christian and Holly discuss how education separates disciplines like geography and history[00:17:00] The tipping culture in the U.S., Holly's frustrations, and how it distorts incentives[00:29:05] Holly's brief stint in politics and her work on local governance[00:33:00] Holly's experience in her local community with frictional changes, like replacing gate access cards[00:36:39] How large social changes, like smoking bans, face resistance but later become normalized[00:39:16] Holly's experience managing people and getting them to own decisions[00:41:00] Holly's factory tours and her fascination with understanding how things work[00:47:00] The benefits of curiosity and how it can lead to unexpected discoveries[00:50:30] Final thoughts on how curiosity and taking the road less travelled shape both Holly's and Christian's lives

What role does creativity play in navigating an unpredictable world?On this episode, I sit down with Carissa Carter and Scott Doorley, both professors at the Stanford d.school. Together, they've co-authored Assembling Tomorrow, a fascinating exploration of how design influences the future, especially amidst the rapid rise of emerging technologies like AI and synthetic biology. We discuss how design shapes the environments we live and work in and why getting it right can help people make better, safer, and more ethical choices.Our conversation dives into some intriguing concepts like “mischievous materials” and the role that design fiction plays in imagining the future. Carissa and Scott share their insights into the power of speculative fiction, demonstrating how it can help us predict and adapt to the future consequences of today's decisions. We also discuss how design often starts as fiction and evolves into real-world innovations and how emotions and make-believe play crucial roles in the creative process. Lastly, we discuss the ethical implications of design and the importance of considering all possible outcomes—positive and negative—when creating new tools or systems. The discussion is both a hopeful and realistic look at how designers, and indeed all of us, can better navigate an increasingly unpredictable world. Biography of the Guests: Carissa Carter is a designer, geoscientist, and the academic director at the Stanford d.school. She teaches design courses focused on emerging technologies, climate change, and data visualization, helping students apply design thinking to complex, real-world challenges. Carissa is passionate about exploring how design can foster creativity, ethical decision-making, and positive societal impact. Scott Doorley is the creative director at the Stanford d.school, where he oversees a wide array of projects, including books, workspaces, digital products, and initiatives aimed at shaping the future of learning and design. A designer and writer, Scott has a deep interest in how design can be used as a tool for understanding and influencing human behaviour, particularly in times of rapid technological and societal change.Together, Carissa and Scott have co-authored Assembling Tomorrow, a book that delves into how emerging technologies influence human behaviour, decision-making, and ethics. They use the power of storytelling and speculative fiction to imagine future scenarios and provoke thought on how design can guide us through an increasingly complex world.LinksCarissa's profile - https://dschool.stanford.edu/team-directory/carissa-l-carterScott's profile - https://dschool.stanford.edu/team-directory/scott-doorleyThe Stanford d School - https://dschool.stanford.edu/Assembling Tomorrow and other d School books - https://dschool.stanford.edu/booksAI-Generated Timestamp Summary[00:00:00] Introduction and welcome [00:00:33] How design shapes our environments and influences decision-making[00:01:00] Introduction to Stanford d.school and the work of Carissa and Scott [00:01:41] Overview of Assembling Tomorrow and its exploration of emerging tech[00:02:20] Ethical implications of design and the influence of emerging technologies [00:03:16] Carissa and Scott introduce themselves and their work[00:04:36] The role of ambiguity in design and navigating uncertainty[00:06:24] Emotions and make-believe in the design process [00:08:19] Importance of seeing the full impact of design decisions[00:10:07] The dynamic of young versus experienced creators in technology[00:15:35] Speculative fiction as a tool for imagining future design consequences [00:17:23] The process behind creating Assembling Tomorrow[00:22:04] Strategies for solving complex problems in an unpredictable world[00:23:14] Embracing awkwardness and aiming for imperfection in design [00:26:35] Need to adapt to more organic, unpredictable processes in design [00:33:04] Developing an ethical mindset within design education[00:36:00] Generational shift in attitudes towards ethical design[00:45:11] Visuals and illustrations as tools for engaging readers in design concepts

How can we be better at influencing others? On this episode, I explore the world of influence with behavioural scientist Steve Martin.Steve has made a career out of studying the art and science of persuasion, and in this conversation, we dive deep into his latest book Influence at Work.Together, we unpack how influence is a key part of all aspects of life, including compliance. We discuss why 'influence' often gets a bad rap as manipulative, and how it's misunderstood as a 'dark art.' We discuss the nuances of influence: when it's most effective, how to wield it ethically, and why sometimes the simplest approaches to influencing can be best.Steve explains how influence can be harnessed for positive change and shares some surprising insights from his decades of research.Hear how influence plays a pivotal role in compliance, organizational success, and personal interactions, plus how behavioral science can offer practical tools to help you be a better influencer—and resist being influenced yourself. We also explore Steve's personal reflections on his career in behavioural science, how the discipline has evolved and what it needs to do to stay relevant.Whether you're trying to influence colleagues, customers, or just navigate daily life, this episode is packed with actionable advice that everyone can use. Guest Biography Steve Martin is CEO of Influence at Work and Faculty Director at Columbia Business School. He is the co-author of Messengers, Who We Listen to, Who We Don't and Why, and the Royal Society nominated international bestseller ‘Yes! 60 Secrets from the Science of Persuasion'.Steve's books have sold over 1.5 million copies and been translated into 27 languages.His work applying behavioural science to business and public policy has featured in the National and International press including BBC TV & Radio, The Times, New York Times, Harvard Business Review and Time magazine.He penned the original, now world-famous set of Tax Letters that generated millions in extra revenue for the UK Government and his popular business columns are read by over 2.5 million people every month.Steve is Faculty Director of Behavioural Science at Columbia University's Graduate Business School NY, guest lectures at Harvard, London School of Economics and London Business School, and is a founding member and Chair of the Global Association of Applied Behavioural Scientists (GAABS). AI Generated Timestamped Summary [00:00:00] Introduction to the episode and topic of influence in compliance and life[00:00:31] Why influence is a key skill for thriving in the modern world[00:00:52] Introduction of Steve Martin and his background in behavioral science [00:01:32] Steve shares how influence can be misunderstood as a dark art[00:03:00] Steve talks about his new book Influence at Work and why he'll never write a book alone again[00:05:48] Discussion on why influence is central to human interactions and business[00:08:00] The connection between behavioral science and influence [00:09:30] How behavioral science strategies are designed to influence outcomes[00:12:00] The long history of influence in society and its early roots [00:16:00] Steve explains why quick hacks and shortcuts rarely lead to true influence [00:19:00] The importance of understanding context when applying influence strategies[00:21:00] Discussion on how to balance data, emotion, and economic factors in influence[00:23:00] The growing focus on helping people resist negative influence strategies[00:27:00] How influence can be long-lasting and not just a quick fix[00:31:00] Summary of Steve's “equation for influence” [00:35:00] The role of evidence, economic consideration, and emotion in influence[00:39:00] Reflections on the differences between being “right” and being “effective” [00:44:00] Steve reflects on his own career and how influence has shaped his work Relevant LinksInfluence at Work, the book - https://influenceatwork.co.uk/our-books/Take the Influence at Work quiz - https://influenceatwork.emhdevelopment.com/the_economist/?Influence at Work, the company - https://www.influenceatwork.com/The previous episode of this show on which Steve and his co-author Joe Marks explored their book Messengers  - https://www.humanriskpodcast.com/steve-martin-joe-marks/

How can watching Disney movies, help create more inclusive environments?  The answer is in the word Enchantment.On this episode, I'm speaking to Chloé Valdary, the founder of an organisation called The Theory of Enchantment, to explore her unique approach to diversity, equity, and inclusion (DE&I) training.  If you're someone for whom DE&I conjures up negative thoughts, then you're going to want to hear this. Because Chloé's approach is nothing like traditional DE&I. This episode is the third in a mini-series looking at the subject — you'll find links to the other episodes below.In a fascinating discussion, Chloé shares how her program blends philosophy, psychology, and culture to create environments of belonging and compassion. Together, we examine why many traditional DEI programs fall short and how her methodology seeks to address deeper human dynamics in workplaces.We discuss the power of enchantment—a term Chloé uses to describe the balance between light and shadow in every individual—and how recognizing this balance allows us to foster more meaningful connections.With references to popular culture, including Disney films like Beauty and the Beast, Chloé offers a compelling case for why empathy and self-reflection are essential tools in any organization's toolkit.You'll hear how The Theory of Enchantment can be used to address conflict, enhance collaboration, and ultimately create more innovative and inclusive spaces. Whether you're a leader, manager, or simply curious about human behavior, this conversation offers practical insights that go beyond the traditional DEI framework.Guest BiographyChloé Valdary is the founder of Theory of Enchantment, an innovative approach to diversity, equity, and inclusion that blends philosophy, psychology, and popular culture to help organizations foster belonging.Since its founding in 2018, Theory of Enchantment has been deployed in various organizations to build trust, compassion, and connection among employees.With a background in international studies and a concentration in conflict and diplomacy, Chloé has a unique perspective on building inclusive environments.She draws on sources ranging from Carl Jung to Disney films to guide her transformative work. Chloé is also a writer and cultural critic, exploring how love and compassion can serve as the foundation for solving societal challenges.Timestamped AI-generated Summary of Key Points[00:00:00] Introduction to the episode and overview of the mini-series on diversity and inclusion.[00:01:00] Background on previous episodes and why traditional DEI approaches need rethinking.[00:02:00] Introduction of Chloé Valdary and the Theory of Enchantment.[00:03:00] What "enchantment" means in the context of DEI training. [00:04:00] Exploring the balance between light and shadow in human behavior. [00:06:00] How popular culture, like Disney films, reflects deeper human truths.[00:09:00] Using self-reflection to build trust and navigate conflict in the workplace. [00:11:00] How diversity leads to innovation through self-understanding. [00:15:00] The need to address insecurities and biases to build inclusive teams.[00:18:00] Criticizing to uplift and empower, not to tear down. [00:22:00] How recognizing insecurities can resolve conflict and build trust. [00:25:00] The importance of creating space for emotional vulnerability at work.[00:30:00] Theory of Enchantment's practical application in organizations.[00:33:00] Using design thinking to develop tailored DEI solutions.[00:36:00] The three core principles of Theory of Enchantment. [00:42:00] Historical examples of reconciliation and conflict resolution.[00:49:00] Chloé's background and inspiration for the Theory of Enchantment.[01:03:00] Closing thoughts and how to learn more about Chloé's work.Relevant Links:The Theory of Enchantment - https://www.theoryofenchantment.com/The Atlantic article 'Can Chloé Valdary sell skecptics on DEI?' - https://www.theatlantic.com/ideas/archive/2021/01/can-chloe-valdary-sell-skeptics-dei/617875/The previous episodes of the mini-series:Chloé Valdary, Morgan Hamel & Peter Stein on De-Polarized Diversity, Equity & Inclusion - https://www.humanriskpodcast.com/chloevaldary-morganhamel-peterstein-on-diversity-equity-inclusion/Morgan Hamel on Moral Polarization - https://www.humanriskpodcast.com/morgan-hamel-on-moral-polarization/

How does moral polarization challenge even the most well-intentioned leaders?In this episode, I speak with Morgan Hamel, who talks frankly about her journey from working in business ethics to launching her own ethical fashion business.In our conversation, Morgan reflects on the complex dynamics of running a business that sought to balance purpose and profit and how that vision was tested by the demands of a polarized world.Morgan's story offers a candid look at the pressures business leaders face today—particularly around ethical decision-making and navigating stakeholder expectations. She shares her personal experiences of how social media, moral polarization, and the expectations of "doing good" can create enormous challenges for business owners who want to stay true to their values while also being commercially successful.We explore the notion of moral polarization and how leaders can prepare themselves to handle the reputational and psychological pressure that comes with balancing ethics and business in today's climate.Morgan Hamel Morgan describes herself as an entrepreneur and ethics expert who has dedicated her career to exploring the intersection of business and ethics. She began her journey in business ethics after studying applied ethics at Utrecht University. She later spent 11 years working in the ethics office of a large Canadian corporation, where she helped develop integrity programs and worked on aligning corporate actions with ethical codes.After leaving corporate life, Morgan founded her own ethical fashion business, "The Garment," which sought to change the face of fashion by connecting women with responsibly made clothes. However, her business came under immense pressure during the moral and social upheaval following the death of George Floyd.Morgan ultimately made the difficult decision to close the business, leading her to reflect on the deeper issues of moral polarization that businesses face today. Today, she works with organizations, boards, and executives to help them navigate the complexities of ethical leadership in a polarized world.AI-generated timestamp summary[00:00:00] - Introduction to the mini-series on Diversity, Equity, and Inclusion.[00:01:12] - Morgan's background in business ethics and her decision to start an ethical fashion business.[00:02:33] - Morgan reflects on her business's failure due to the competing demands of ethics and commercial success.[00:04:00] - The pressures of leading ethically in a polarized world, particularly on social media.[00:07:10] - The dangers of moral polarization in business decision-making.[00:10:20] - How post-2012 pressures (social media influence) have changed the ethical landscape for businesses.[00:18:00] - Lessons from Morgan's decision to close her business despite its commercial success.[00:30:00] - A discussion on aligning business actions with ethical values and balancing profit with purpose.[00:46:55] - Morgan's reflections on handling reputational risk and psychological pressure.[01:00:40] - The rise of post-2012 ethical risks and how leaders can prepare themselves.[01:10:00] - Morgan's current work on moral polarization and her advice for business leaders today.LinksTo find out more about Morgan, visit her website: https://www.morganhamel.com/Morgan on LinkedIn: https://www.linkedin.com/in/morgan-hamel-365537210/The previous episode of this mini-series on DI&E: https://www.humanriskpodcast.com/chloevaldary-morganhamel-peterstein-on-diversity-equity-inclusion/The essay she wrote with Keith Darcy on Stakeholder Activism: https://www.morganhamel.com/stakeholder-activismMorgan's TED Talk: https://tedxyyc.ca/talk/morgan-hamel/

What do you think of when you hear the words Diversity, Equity & Inclusion (DE&I)? If it's something negative, then this is the episode for you; because I'm exploring how we can transform DE&I from something theoretical but impractical to something that can really work and have a positive impact for everyone. In other words, how we can de-polarize it?On this milestone 300th episode of the Human Risk podcast, I'm joined by three remarkable guests—Chloé Valdary, Morgan Hamel, and Peter Stein—who are working together to revolutionize how organizations approach DE&I.Morgan, a former fashion ethicist, shares her story of navigating the challenges of DE&I while running her own business and how it led her to Chloé and Peter's groundbreaking work at The Theory of Enchantment.Throughout the episode, we explore how their unique approach moves away from traditional and often divisive methods of addressing DE&I. Instead, they advocate for a humanistic approach that fosters genuine connection and respect, even across seemingly insurmountable divides.If you've ever felt disillusioned by standard DE&I strategies, this conversation will open your eyes to a new way of thinking.You'll also hear about the challenges of implementing meaningful DE&I practices in today's polarized world, with real-world examples of companies that have struggled — and sometimes failed — to get it right. This is a refreshing and practical discussion for leaders and professionals who want to find a more sustainable, inclusive, and human-centred way to manage DE&I in the workplace.Biography of the GuestsMorgan Hamel describes herself as a fashion ethicist and former compliance officer, now focused on exploring the intersection of ethics, reputation, and diversity in business. Morgan ran her own fashion company, The Garment, where she experienced firsthand the challenges of navigating DE&I, ultimately leading her to close the business. Passionate about finding new solutions to old problems, Morgan now collaborates with Chloe and Peter to help businesses tackle polarization and inclusivity more meaningfully.Chloé Valdary founded The Theory of Enchantment, an innovative framework for DE&I that emphasizes compassion, curiosity, and emotional resilience. Chloé's work has gained international recognition for its refreshing take on a traditionally contentious space. She's committed to depolarizing organizations and fostering environments where diverse perspectives are welcomed and celebrated.Peter Stein partners with Chloé at The Theory of Enchantment, bringing a broad humanist perspective to the world of DE&I. With a background that spans academia and business, Peter focuses on building bridges across ideological divides, helping organizations heal from the harm caused by poorly implemented DE&I practices. His work is rooted in a belief that compassion and open dialogue are key to effective change.AI-Generated Timestamped Summary[00:00:00] Introduction: 300th episode celebration and series overview[00:01:00] Introducing guests: Morgan, Chloe, and Peter's unique collaboration[00:03:00] Morgan shares her journey from running a fashion company to her current focus on ethics and DE&I.[00:09:00] The difficulty of finding DE&I approaches that unify rather than divide.[00:16:00] Chloe discusses the harm caused by mainstream DE&I practices and the need for more human-centered approaches.[00:22:00] Peter shares stories of organizations harmed by divisive DE&I programs.[00:36:00] Morgan's reflections on the value of the Theory of Enchantment's work in depolarizing organizations.[00:50:00] The power of viewpoint diversity and why curiosity is key to effective DE&I.[00:54:00] Conclusion: What to expect in future episodes featuring more in-depth interviews with each guest.LinksTheory of Enchantment website: https://theoryofenchantment.comMorgan's website: https://www.morganhamel.com/The Governance Certificate in Depolarization run by Morgan: https://www.cpaalberta.ca/Professional-Development/Executive-Programs/Governance-Certificate-in-De-PolarizationJordan Peterson's interview with Chloé: https://youtu.be/3rZkv_prTOk?si=MyPXub1_0AMM-4S0John McWhorter's book, Woke Racism: https://www.penguinrandomhouse.com/books/696856/woke-racism-by-john-mcwhorter/Bud Light Diversity Controversy: https://en.wikipedia.org/wiki/Bud_Light_boycott

How does neurodiversity impact creativity? On this episode, I explore the challenges of mental health and how it can be both a driver of astonishing creativity and the cause of significant pain. I believe that having conversations about mental health is crucial if we want to create an inclusive society and get the best out of everyone. To discuss this topic, I'm joined by the incredibly talented Matt Ottley, an author, illustrator, composer, and musician whose work spans multiple mediums and touches on profound themes. Matt's journey as a creative artist has been deeply shaped by his experiences with Type 1 Bipolar Disorder, giving him a unique, and sometimes challenging, perspective on creativity and mental health. Together, we discuss how Matt's mental health has influenced his artistic process, how he navigates the extreme highs and lows of bipolar disorder, and how these experiences have culminated in his latest work, The Tree of Ecstasy and Unbearable Sadness. This project is a powerful multimedia exploration of psychosis and recovery, blending music, art, and storytelling. Matt has generously shared some of his music with us for the episode, so you'll hear his words and his art. Whether you're interested in how art intersects with mental health, curious about how neurodiversity shapes creativity, or simply want to hear an inspiring story of personal challenges turned into extraordinary work, this is a conversation you won't want to miss.Biography of the Guest: Matt Ottley is an acclaimed Australian artist, composer, author, and illustrator whose work spans multiple disciplines, including visual art, literature, and music. Born in Papua New Guinea and later raised in Australia, Matt's career has seen him navigate a diverse range of artistic pursuits, from working as a flamenco and classical guitarist to composing orchestral works and illustrating children's books. However, what makes Matt's story truly compelling is how his experiences with Type 1 Bipolar Disorder have shaped his artistic journey.In addition to being a highly respected figure in the Australian arts community, Matt's work often delves into profound and deeply personal themes, particularly around mental health. His most recent multimedia project, The Tree of Ecstasy and Unbearable Sadness, is a powerful and immersive exploration of psychosis and recovery. This ambitious blend of visual art, music, and storytelling has been described as a groundbreaking representation of the experience of living with bipolar disorder. Beyond his personal website, Matt's work has been recognized globally. He has exhibited in major galleries, published numerous books, and collaborated with orchestras to create performances that fuse sound and sight. His art and music often reflect his internal experiences and challenges, offering a window into the complexities of neurodiversity. AI-Generated Timestamped Summary of Key Points: [00:00:00] – Introduction by Christian Hunt, explaining the episode's focus on mental health, creativity, and neurodiversity.[00:01:00] – Christian introduces Matt Ottley, highlighting his artistic career and experiences with bipolar disorder.[00:03:00] – Matt describes his childhood in Papua New Guinea and Australia and how his early creative talents emerged in unique ways.[00:07:00] – Matt discusses how bipolar disorder first began to shape his creative output and artistic development.[00:12:00] – Explanation of bipolar disorder and its various forms, including Matt's personal experiences with psychosis.[00:16:00] – The relationship between extreme emotions, creativity, and mental health and how they fuel Matt's artistic process.[00:23:00] – Matt describes his multimedia project, The Tree of Ecstasy and Unbearable Sadness, as a portrayal of his experiences with psychosis.[00:33:00] – Christian and Matt discuss societal challenges around neurodiversity, creativity, and the stigma attached to mental health.[00:47:00] – Matt explains his creative process, particularly how music, art, and words are deeply intertwined in his work.[01:01:00] – The episode concludes with reflections on empathy, neurodiversity, and the importance of understanding mental health.LinksMatt's website: https://mattottley.com/The Tree of Ecstasy and Unbearable Sadness: https://mattottley.com/product/tree-of-e/ CityLit Mental Wealth Festival: Saturday October 11th – Film Screening of The Tree of Ecstasy and Unbearable Sadness followed by a Q&A with Matt Ottley (via Zoom): https://www.citylit.ac.uk/events/mental-wealth-festival

What makes a digital workplace truly effective? In this episode, I talk to Sharon O'Dea, co-founder of Lithos Partners, about the intricacies of navigating the digital workplace.Sharon brings her wealth of experience in digital communications and workplace strategies to the table, sharing insights on how organizations can leverage technology to enhance employee performance and mitigate human risk.The conversation delves into the practical challenges of managing digital workplaces, from AI integration to the complexities of remote work.Sharon also offers personal anecdotes, including her unique experiences in Iraq and Amsterdam, shedding light on how geography can shape one's professional journey.You'll hear about the importance of effective communication, the risks of poor digital practices, and the evolving work landscape in a post-pandemic world.Guest BiographySharon is the co-founder of Lithos Partners, a boutique consultancy that specializes in digital workplace strategies and internal communications.With a career that spans several years in communications, Sharon has a rich background in digital transformation and helping organisations navigate the complexities of the modern workplace. Her work includes guiding companies in optimising digital employee experiences, managing organisational data, and adopting effective communication practices in an increasingly digital world.On her official website, Sharon describes herself as a digital strategist passionate about using technology to enhance human potential.Beyond her professional achievements, she is known for her engaging social media presence, sharing insights on digital work, remote working, and her experiences living in Amsterdam.AI-Generated Timestamped Summary[00:00:00] Introduction to the episode and guest Sharon O'Dea.[00:01:00] Sharon discusses her work at Lithos Partners and her focus on digital workplace strategies.[00:02:00] Sharon's experience in Iraq working with the fledgling Iraqi Parliament.[00:04:00] Challenges of digital communication and collaboration in a sectarian context.[00:06:00] Sharon's move to Amsterdam and how the city influences her work and life.[00:10:00] The importance of intentional communication in remote work environments.[00:16:00] Discussion on AI note-takers and the risks they pose in workplace communication.[00:20:00] Challenges of managing organizational data in a digital workplace.[00:28:00] The debate over remote work versus returning to the office.[00:32:00] The role of technology in building workplace connections and engagement.[00:39:00] How to create value in the digital workplace and avoid bad digital practices.[00:44:00] The evolving expectations for digital experiences in the workplace.Links Sharon's website: https://sharonodea.com/The Week Note that covers this episode: https://sharonodea.com/2024/08/25/weeknote-2024-34/Sharon on LinkedIn: https://www.linkedin.com/in/sharonodea/Sharon's (now retired) account on Twitter/X: https://twitter.com/sharonodea

Introducing the Decision-Making Studio Podcast If you're a regular listener to the show, you'll know that it's all about the risks of human decision-making. I try to bring you guests who can help us to better understand them and what we can do to mitigate them. One of those guests is Ben Cattaneo, the host of his own podcast, which was one of the inspirations for this show.  Ben's show used to be called The All Things Risk podcast, but he recently rebranded it to The Decision-Making Studio podcast. To mark this he launched what he calls an ‘inbetweenisode' — a short explainer show — on his channel.  It's done with his trademark honesty, insightfulness and a touch of humour.   If you're listening to this show, then chances are you'll find Ben's show interesting.  So, I thought I'd let Ben take over this channel to share why he's changing the show's name and breaking up with risk. You'll find the show on all the usual podcast platforms. Further information and links: https://thedecisionmaking.studio/podcast To hear Ben's previous appearances on this show: Ben on Decision-making (April 2024): https://www.humanriskpodcast.com/ben-cattaneo-on-decision-making-part-two/ Ben on All Things Risk (March 2020): https://www.humanriskpodcast.com/ben-cattaneo-on-all-things/A cross-cast of this show and the All Things Risk podcast (April 2020): https://www.humanriskpodcast.com/all-things-human-risk-crosscast/

How can passion and irritation lead to innovation and community building? In this episode, my guest is Danielle Letayf, the founder of Badassery, a dynamic community designed for unconventional thought leaders dedicated to igniting change. In our discussion, we delve into the essence of community building, exploring how cognitive diversity and shared values can create spaces that foster genuine connection and innovation. Danielle shares her journey from being the daughter of immigrant parents to a mission-driven entrepreneur in technology and media.You'll gain insights into the art of amplifying underrepresented voices and the importance of building communities that prioritize depth over scale. Danielle discusses her approach to curating a community where members are challenged and inspired to think differently, emphasizing the power of diverse perspectives in driving meaningful change. Our conversation also touches on the personal challenges of maintaining mental health and balance while pursuing ambitious goals.Through her experiences, Danielle illustrates the importance of aligning personal values with professional endeavours, offering a candid look at the trials and triumphs of community building. Guest Biography Danielle Letayf is the founder and CEO of Badassery, a membership community for unconventional thought leaders who are dedicated to igniting change. Danielle describes herself as a passionate community builder with a mission to amplify the voices and stories of those who are often overlooked. Her career spans over a decade in community building, event management, and tech, where she has worked with notable organizations, including AOL and Verizon Media. Beyond her professional achievements, Danielle's journey is deeply influenced by her upbringing as the daughter of immigrant parents from the Middle East. This background has shaped her understanding of community, hospitality, and the power of storytelling. Danielle is also an advocate for cognitive diversity, believing that diverse perspectives are key to creating impactful and lasting communities. For more on Danielle's work and her community, visit Badassery's official website and explore her projects. Timestamped AI-produced summary of Key Points: [00:00:00] - Introduction to the episode and the topic of community building[00:01:00] - Danielle Letayf's background and the founding of Badassery[00:03:00] - Discussion on the importance of amplifying underrepresented voices. [00:04:00] - The role of cognitive diversity in creating a cohesive community. [00:05:00] - Challenges and strategies in curating a community that prioritizes depth over scale.  [00:08:00] - Danielle's personal journey from corporate life to entrepreneurship.[00:13:00] - The impact of values on community building and personal growth.[00:17:00] - Balancing ambition with mental health and preventing burnout. [00:22:00] - How Danielle's experiences in tech have influenced her approach to community building. [00:27:00] - The importance of flexibility and adaptability in pursuing entrepreneurial goals. Links Mentioned: Badassery Official WebsiteDanielle's LinkedIn Profile

What if we saw Artificial Intelligence as a mirror rather than as a form of intelligence?That's the subject of a fabulous new book by Professor Shannon Vallor, who is my guest on this episode.In our discussion, we explore how artificial intelligence reflects not only our technological prowess but also our ethical choices, biases, and the collective values that shape our world.We also discuss how AI systems mirror our societal flaws, raising critical questions about accountability, transparency, and the role of ethics in AI development.  Shannon helps me to examine the risks and opportunities presented by AI, particularly in the context of decision-making, privacy, and the potential for AI to influence societal norms and behaviours.  This episode offers a thought-provoking exploration of the intersection between technology and ethics, urging us to consider how we can steer AI development in a direction that aligns with our shared values.  Guest Biography Prof. Shannon Vallor is the Baillie Gifford Chair in the Ethics of Data and Artificial Intelligence at the Edinburgh Futures Institute (EFI) at the University of Edinburgh, where she is also appointed in Philosophy.  She is Director of the Centre for Technomoral Futures in EFI, and co-Director of the BRAID (Bridging Responsible AI Divides) programme, funded by the Arts and Humanities Research Council. Professor Vallor's research explores how new technologies, especially AI, robotics, and data science, reshape human moral character, habits, and practices.   Her work includes advising policymakers and industry on the ethical design and use of AI. She is a standing member of the One Hundred Year Study of Artificial Intelligence (AI100) and a member of the Oversight Board of the Ada Lovelace Institute. Professor Vallor received the 2015 World Technology Award in Ethics from the World Technology Network and the 2022 Covey Award from the International Association of Computing and Philosophy.  She is a former Visiting Researcher and AI Ethicist at Google. In addition to her many articles and published educational modules on the ethics of data, robotics, and artificial intelligence, she is the author of the book Technology and the Virtues: A Philosophical Guide to a Future Worth Wanting (Oxford University Press, 2016) and The AI Mirror: Reclaiming Our Humanity in an Age of Machine Thinking (Oxford University Press, 2024).  AI Generated Timestamped Summary of Key Points:00:02:30: Introduction to Professor Shannon Vallor and her work.00:06:15: Discussion on AI as a mirror of societal values.00:10:45: The ethical implications of AI decision-making. 00:18:20: How AI reflects human biases and the importance of transparency.00:25:50: The role of ethics in AI development and deployment.00:33:10: Challenges of integrating AI into human-centred contexts.00:41:30: The potential for AI to shape societal norms and behaviours. 00:50:15: Professor Vallor's insights on the future of AI and ethics.00:58:00: Closing thoughts and reflections on AI's impact on humanity.LinksTo find out more about Shannon and her work visit her website: https://www.shannonvallor.net/  The AI Mirror: https://global.oup.com/academic/product/the-ai-mirror-9780197759066?A Noema essay by Shannon on the dangers of AI: https://www.noemamag.com/the-danger-of-superhuman-ai-is-not-what-you-think/   A New Yorker feature on the book  https://www.newyorker.com/culture/open-questions/in-the-age-of-ai-what-makes-people-unique   The AI Mirror as one of the FT's technology books of the summer https://www.ft.com/content/77914d8e-9959-4f97-98b0-aba5dffd581c  The FT review of The AI Mirror: https://www.ft.com/content/67d38081-82d3-4979-806a-eba0099f8011     For more on the Edinburgh Futures Institute: https://efi.ed.ac.uk/      

Is there such a thing as an original idea? What if everything were actually a remix?Episode Summary In this episode, I'm exploring the fascinating concept of creativity with filmmaker, educator, and speaker Kirby Ferguson.Kirby is best known for his groundbreaking video series “Everything Is A Remix,” which delves into the idea that creativity is all about copying, transforming, and combining existing ideas to form something new. During our conversation, Kirby shares his insights into how creativity works and why understanding the remixing process can make us better creators and more appreciative consumers of culture. Kirby discusses various examples from his series, highlighting how iconic works in film, music, and technology are often built on the foundations laid by others. He also brings a fresh perspective on the intersection of creativity and technology, focusing on the role of artificial intelligence. The discussion touches on how AI is changing creative work, the ethical implications of machine-generated art, and Kirby's thoughts on the future of AI in creative industries. You'll hear a nuanced understanding of creativity's hidden connections and how embracing the remixing process can relieve the pressure to be original. Whether you're an artist, a technologist, or simply someone interested in the evolution of ideas, this episode offers a thought-provoking journey through the world of creativity. Guest Biography Kirby Ferguson describes himself as a filmmaker, educator, and speaker, best known for his viral video series “Everything Is A Remix,” which originally ran from 2010 to 2012. The series explores the idea that creativity is a process of copying, transforming, and combining existing ideas.Following the success of the original series, Kirby released an updated version in 2022-2023.He has spoken at TED, Google, Netflix, YouTube, and Hulu, among other prestigious venues. Kirby's work continues to focus on creativity, media, and the rapidly evolving role of artificial intelligence in these fields. Timestamped Summary of Key Points [00:00:00] Introduction to the episode and guest, Kirby Ferguson.[00:01:00] Kirby's background and the impact of “Everything Is A Remix.”[00:02:00] The nature of creativity and how everything is a remix. [00:03:00] Kirby's updated series and ongoing projects. [00:04:00] The genesis of “Everything Is A Remix” and the concept of remixing in creativity. •[00:05:00] Examples of remixing in film, music, and technology.[00:08:00] The pressure to be original and the value of remixing.[00:09:00] The role of eclecticism and broad experiences in creativity.[00:12:00] The connection between creativity and analogy. [00:16:00] The challenge of being a generalist and finding connections across domains.[00:19:00] The balance between novelty and familiarity in creative work. [00:23:00] AI's role in creativity and the controversy surrounding it. [00:30:00] The ethical implications of AI-generated art. [00:34:00] Kirby's views on the future of AI in creative industries.[00:45:00] The practical uses of AI in creative work.[00:54:00] The importance of understanding AI's limitations. [01:01:00] How Kirby's insights apply to compliance and human risk. Links MentionedEverything Is A Remix website including Kirby's courses - www.everythingisaremix.info. Kirby on LinkedIn - https://www.linkedin.com/in/kirbyferguson/Kirby's TED Talk 'Embrace The Remix' - https://www.ted.com/talks/kirby_ferguson_embrace_the_remix?subtitle=enQueen & David Bowie 'Under Pressure' - https://open.spotify.com/track/6suU8oBlW4O2pg88tOXgHo?si=3249601d4212498bVanilla Ice 'Ice ice Baby' that uses a sample of 'Under Pressure' - https://open.spotify.com/track/3XVozq1aeqsJwpXrEZrDJ9?si=0c3305b283b84c13 Related Episodes of the Human Risk Podcast 1. Ian Leslie on Conflict - https://www.humanriskpodcast.com/ian-leslie-on-conflict-/2. Interview with ChatGPT - https://www.humanriskpodcast.com/chat-gpt-3-on-ai-human-risk/

What would motivate someone to cycle 4,000 miles across America, and what stories might they uncover along the way?Episode SummaryOn this episode, I speak with travel writer Simon Parker, who recently cycled 4,000 miles across America. Simon's journey, from Seattle to Key West, was a mission — ahead of the US election in November — to understand the current social and cultural landscape of the United States by speaking with everyday people. Throughout the episode, listeners will hear about the challenges Simon faced, the incredible stories he gathered, and the unique perspectives he gained on issues like gun control, religion, freedom of speech, and food deserts. Simon shares how his passion for travel and long-distance cycling has shaped his career as a writer and journalist. He discusses how the pandemic and becoming a father have influenced his work and personal life. The conversation delves into the logistics of such a massive undertaking, including the physical and mental demands, and how cycling serves as both a method of travel and a means to connect with strangers. You'll hear compelling anecdotes from Simon's trip, illustrating the kindness of strangers and the diverse experiences of Americans. This episode provides a deep dive into the lesser-heard voices and the real-life impact of political and social issues in the US, making it a thought-provoking listen for anyone interested in travel, journalism, or American culture. Guest Biography Simon Parker is a British travel writer, journalist, and filmmaker based on the edge of the Cotswolds. He has spent the past 20 years traveling the world, working for notable publications and broadcasters such as The Telegraph, The Times and the BBC. Simon has visited over 150 countries, creating documentaries and writing extensively about his experiences. Describing himself as someone who has always been passionate about travel, Simon's career began with a one-way ticket to New Zealand at the age of 19, leading to years of hitchhiking around Australia and New Zealand.His adventures have taken him from the remote islands of the Pacific to the bustling cities of Europe. Simon is known for his long-distance cycling expeditions, which have become a central theme in his writing and journalism. His new book, "A Ride Across America," documents his 4,000-mile journey across the United States, exploring the country's small towns and big issues in the lead-up to the presidential election. Links Simon's website: https://www.simonwparker.co.uk His books ‘Riding Out' and ‘A Ride Across America': https://www.simonwparker.co.uk/books/ Simon's UK theatre tour dates; https://www.simonwparker.co.uk/speaking/ Timestamped Summary 00:00:00 - Introduction00:01:00 - Overview of Simon's cycling adventure across America. 00:02:00 - Simon's background and career as a travel writer. 00:04:00 - The motivation behind Simon's passion for travel. 00:07:00 - Impact of the pandemic on Simon's life and work. 00:09:00 - The logistics and challenges of long-distance cycling. 00:12:00 - Cultural and social dynamics encountered during the trip. 00:14:00 - Simon's reflections on the kindness of strangers. 00:17:00 - Balancing family life with a career in travel writing. 00:20:00 - Overview of Simon's new book and its themes. 00:23:00 - Discussions on gun control, religion, and freedom of speech. 00:27:00 - The concept of food deserts in America. 00:30:00 - Starting conversations with strangers during the journey. 00:33:00 - Unexpected themes and stories from the trip. 00:36:00 - Reflections on slow travel and its benefits. 00:39:00 - Simon's thoughts on the future of travel writing. 00:42:00 - Writing process and challenges of creating the book. 00:45:00 - Insights gained from the journey and changing perspectives. 00:49:00 - Simon's views on gun ownership and personal safety. 00:51:00 - Conversations about religion and personal beliefs. 00:54:00 - Future plans and upcoming projects. 00:56:00 - Conclusion and final thoughts from Simon

How do you get

Why do we travel? Obviously, sometimes we do it to go to work or visit family.  But lots of us also do it for fun, becuase we can.  And we naturally presume that' it's an unalloyed good.  But is it? My guest, whose new book ‘Airplane Mode' explores some of the complexities and contradictions of travel and tourism, is Shahnaz Habib. She's a writer and translator, but intriguingly, isn't a travel writer or affiliated with the travel industry, which means she can approach the subject with a unique perspective.  IIn the book and in our discussion, you'll hear all about passport privilege, how those of us with first-world passports can travel relatively freely while others with less powerful ones struggle.Discover how the creation of guidebooks, their online successors, and social media have influenced our travel choices in ways that aren't necessarily always good. We also explore the politics of mobility, whether travel is always necessary or indeed a good thing, its environmental impact, the role of the tourism industry in shaping our travel desires, and the often-overlooked mundane aspects of travel that contribute to our overall experience. This isn't an episode about why you shouldn't travel — Shahnaz was on vacation while we recorded it — rather, it's about questioning why and how we do it.   AI generatedTimestamped Summary [00:00] Introduction and welcome[00:45] Shahnaz introduces herself and her background [02:00] The inspiration behind “Airplane Mode”[06:00] Discussing ‘passport privilege' and its implications [14:00] The environmental impact of travel[19:00] Questioning the necessity of travel and ‘wanderlust' [25:00] The history and influence of guidebooks on travel[32:00] Embracing the mundane aspects of travel[38:00] Shahnaz's personal travel principles [46:00] Reflecting on travel inequities and geopolitical impacts[56:00] Closing thoughts and future work Links Airplane Mode - https://books.catapult.co/books/airplane-mode/ Shahnaz's website - https://www.shahnazhabib.com/

What can we learn from magic?  On this episode, I'm joined by two magicians, Fergus Flanagan and Neb Maciver, founders of Talk Magic and both accomplished magicians in their own right, who join me to share their unique journeys, from Fergus's early days working on Children's BBC to Neb's transition from band life to full-time magician.Through their Talk Magic partnership, they aim to inspire conversations around storytelling, creativity, and mental health. You'll hear them open up about their personal struggles and how those experiences have shaped their professional relationship and the creation of Talk Magic. We also discuss the multifaceted journey of becoming a successful magician, why mastering responsibilities like website building, PR, and social media is as important as the performance.Neb and Fergus share insights on how magicians market themselves to become essential at events and create emotional connections with potential clients. Learn about the significance of collaboration, spontaneity, and maintaining engaging performances.Hear how the bond between Fergus and Neb forms the foundation of their unique workshops, blending magic with valuable life lessons for personal and professional growth. Finally, we explore the versatility and impact of incorporating magic into corporate events and workshops. Discover how Fergus and Neb ensure each magic trick is relevant and actionable for their audience, making their sessions engaging and memorable.We also touch upon the ethics and intrigue of magic, balancing the maintenance of illusions with audience curiosity. With reflections on the privilege and absurdity of being magicians, our conversation reveals how magic serves as a universal equaliser, creating a level playing field for all participants. Key Discussion Points (AI generated) 1. Introduction to Fergus and Neb:   [00:01:00] Their individual journeys into magic.   [00:04:30] Fergus's career beginning with Children's BBC and Neb's transition from music to magic[00:08:15] The formation of their collaborative venture, Talk Magic. 2. The Art of Magic Beyond Illusions:   [00:12:00] The importance of storytelling, creativity, and mental health awareness in their performances.[00:15:45] The behind-the-scenes work that goes into becoming a successful magician, including PR, social media, and creating emotional connections with clients. 3. Creating Impactful Performances and Workshops: [00:20:30] How Talk Magic combines magic with life lessons to foster personal and professional growth.[00:24:10] The significance of keeping performances fresh and spontaneous. 4. Magic in Corporate Workshops and Events:   [00:28:45] The balance between maintaining the mystique of magic and engaging the audience. [00:32:20] The role of magic as a universal equaliser in corporate settings. 5. The Business and Ethics of Magic:  [00:37:00] The multifaceted responsibilities of magicians, from website building to accountancy.[00:41:25] Ethical considerations in magic, such as balancing the audience's curiosity with the need to maintain the illusion. 6. Magic as a Tool for Learning and Connection: [00:46:10] Magic's effectiveness in stealth learning and creating emotional connections.[00:50:00] The profound impact of combining magic with valuable life lessons. 7. Personal Struggles and Professional Synergy: [00:54:30] How Fergus and Neb's shared struggles have shaped their professional relationship.[00:58:20] Their commitment to supporting each other through difficult times. 8. Building and Naming the Brand:[01:02:45] The journey of naming their brand "Talk Magic" and its significance.   [01:06:15] The impact of their tagline "magicians who love to share secrets." 9. Engaging Corporate Clients:[01:10:40] The challenges and successes of making magic relevant and actionable for corporate audiences.[01:15:00] The importance of clear communication and demonstrating practical benefits. 10. Continuous Improvement and Authenticity:[01:19:30] Their obsessive approach to refining their workshops and performances.     -[01:23:45] The value of maintaining high standards in both magic and the educational content they provide. 11. Magic's Universal Appeal:[01:28:10] How magic can connect individuals from diverse backgrounds and experiences.[01:32:00] The influence of a magician's mindset on everyday problem-solving and awareness. Links Talk Magic - https://www.wearetalkmagic.com/Talk Magic on Instagram - https://www.instagram.com/wearetalkmagicTalk Magic on LinkedIn - https://www.linkedin.com/company/talkmagic/ Neb's website - https://nebmagic.com/ Fergus' website - https://fergusflanagan.com/ The tweet by Derren Brown that first made Neb aware of Fergus - https://x.com/DerrenBrown/status/253536114269372416

How can we solve 'wicked problems' within complex organisations?  A wicked problem is a social or cultural problem that's difficult or impossible to solve because of its complex and interconnected nature. Wicked problems lack clarity in both their aims and solutions and are subject to real-world constraints which hinder risk-free attempts to find a solution.If that sounds like a big challenge, it is.  But it's precisely the kind of thing my guests on this episode, Koen Smets & Dr Bart Derre relish.  By using innovative methods, Koen and Bart try to bring behavioural change to the organisations they work with.On the episode, delve into their unique approach that combines design science research, self-regulated learning, and data-driven methodologies to tackle complex challenges.Bart and Koen share their experiences and insights on the importance of context, the role of leadership in training, and the dynamics of compliance versus entrepreneurial behaviour.  You'll hear about self-regulated learning and the experimental nature of their work.Koen Smets is a behavioural economist and consultant who teaches at St. Louis University. He's best known for his online moniker Koenfucius, where he blogs about all things behavioural. Dr Bart Derre is is the Director of the Center for Entrepreneurship at the University of Applied Science in Ghent. Together, they have co-authored a book on entrepreneurial behaviour and founded the consultancy firm, The Bee.Links:The Bee Consultancy - https://www.dercon.be/teamKoen on LinkedIn - https://www.linkedin.com/in/koensmets/Koen's blog - https://koenfucius.wordpress.com/Koen on Twitter - https://twitter.com/koenfuciusBart on LinkedIn - https://www.linkedin.com/in/bartderre/Timestamped Summary (AI generated)[00:01:00] Introducing the guests: Koen Smets and Dr. Bart Dero.[00:02:00] Background on Koen and Bart's expertise in behavioural science and their unique insights.[00:04:00] Discussion on their entrepreneurial organization and approach to behavioural change.[00:06:00] Explanation of self-regulated learning and its significance.[00:08:00] Tackling compliance challenges using behavioural science.[00:10:00] Real-world applications and case studies of their methodologies.[00:12:00] The role of leadership in implementing and supporting behavioural change.[00:14:00] Balancing organizational goals with regulatory requirements.[00:16:00] Examples of key behavioural indicators (KBIs) versus key performance indicators (KPIs).[00:20:00] Insights into creating a safe environment for self-regulated learning.[00:22:00] Discussion on the importance of feedback loops and continuous improvement.[00:24:00] The need for trust and psychological safety within organizations.[00:28:00] Addressing challenges in regulated industries and the importance of flexible compliance.[00:32:00] The significance of qualitative data in understanding and improving behaviours.[00:36:00] The impact of organizational structures on behaviour and performance.[00:40:00] Encouraging innovation and creativity within structured environments.

Why do some great ideas succeed while others fail despite having everything else in place?On this episode, we welcome back Paul Orlando, an expert on unintended consequences and systems thinking.Paul introduces his new book, "Why Now: How Good Timing Makes Great Products," and discusses the pivotal role timing plays in the success of startups and innovation.Through historical examples and modern-day insights, Paul explains how to identify the right moment for launching new ventures and the frameworks he developed for timing analysis.BioPaul is a seasoned entrepreneur, advisor, and author, known for his expertise in unintended consequences and systems thinking. 'Why Now' explores the crucial aspect of timing in innovation.Summary of Key Points:00:00: Introduction and welcome back to Paul Orlando.01:00: Paul's shift from unintended consequences to the topic of timing.02:00: The significance of timing in startup success.05:00: Historical examples of timing, including AT&T and mobile telephony.10:00: Frameworks and methodologies for analyzing timing.14:00: Case study of YouTube and earlier attempts at video streaming.20:00: The role of social and behavioral changes in timing.30:00: How businesses can apply timing analysis in decision-making.35:00: Personal reflections on the impact of timing on life and work.LinksPaul's book: 'Why Now: How Good Timing Makes Great Products' - https://www.amazon.com/Why-Now-Timing-Makes-Products/dp/B0CYXSNMT3Paul's website: https://startupsunplugged.com/Paul's previous appearance on the show on Unintended Consequences: https://www.humanriskpodcast.com/paul-orlando-on-unintended-consequences/

What can canaries in coalmines teach us about diversity and inclusion? In this episode, I'm speaking to an academic who has some fascinating ideas and insights into how we can create more inclusive work environments and cultures — in other words, how to get the best out of all employees.Guest BioMy guest, Dr. Ludmila Praslova, is a Professor and the Founding Director of Graduate Programs in Organizational Psychology at Vanguard University in Costa Mesa, California. She is an industrial organizational psychologist with a background in global diversity, intercultural relations, and, more recently, neurodiversity in the workplace. She's also the author of a new book called 'The Canary Code: A Guide to Neurodiversity, Dignity, and Intersectional Belonging at Work' which takes a concept you've heard of — the canary in the coal mine — and applies it to the world of inclusion. Her simple yet fascinating idea is that if we can focus on meeting the needs of those who are most sensitive to negative workplace dynamics and then create an environment that allows them to flourish, we can create an environment where everyone can flourish.Episode Description: In our discussion, we explore the importance of removing barriers in the workplace, the pitfalls of traditional hiring practices, and how the Canary Code works in practice. You'll hear insights on creating inclusive environments, addressing workplace biases, and why something I've often done, viewing neurodivergent traits as 'superpowers', is actually unhelpful.AI-generated timestamp summary[00:00:00] - IntroductionChristian Hunt introduces Dr. Ludmila Praslova, discussing her book "The Canary Code" and its focus on inclusive work environments.[00:01:00] - Ludmila's BackgroundLudmila, an industrial-organizational psychologist, specializes in global diversity, intercultural relations, and neurodiversity.[00:03:00] - Interest in DiversityLudmila's journey into diversity began with global diversity and now focuses on intersectional inclusivity and neurodiversity.[00:07:00] - The Canary Code ConceptThe concept suggests that addressing the needs of the most vulnerable employees can improve conditions for all.[00:11:00] - Flexibility in the WorkplaceEmphasizes creating flexible work environments to reduce workplace toxicity and improve productivity.[00:18:00] - Neurodiversity ExplainedNeurodiversity includes ADHD, dyslexia, autism, and other neurological differences that impact workplace experiences.[00:22:00] - Managerial ConcernsManagers don't need to specialize in every condition but should create generally inclusive and flexible environments.[00:25:00] - Job Matching and CraftingFocus on matching jobs to individual strengths and job crafting to optimize roles.[00:28:00] - The Limits of FlexibilitySome roles require specific skills and cannot be flexible, but many roles can adapt to a diverse workforce.[00:31:00] - Validity in Hiring PracticesEmphasizes the need for valid, job-relevant assessments in hiring to ensure fairness and effectiveness.[00:39:00] - Resistance to ChangeSome organizations resist flexible work practices, but modern, flexible practices can help attract and retain talent.[00:46:00] - Book Structure"The Canary Code" is structured to be accessible to CEOs, diversity professionals, and neurodivergent individuals, with stories, research, and practical advice.[00:58:00] - The Superpower MythWhile neurodivergent individuals may see their traits as superpowers, using this as a hiring argument is problematic.[01:02:00] - ConclusionAdvocates for creating environments where everyone can thrive without needing extraordinary measures. Encourages more inclusive and flexible workplace practices.LinksLudmila's Faculty Page - https://www.vanguard.edu/about/historyThe Canary Code - https://www.penguinrandomhouse.com/books/742858/the-canary-code-by-ludmila-n-praslova-phd/Ludmila on Social MediaLinkedIn - https://www.linkedin.com/in/ludmila-praslova/Twitter/X - https://x.com/ludmilapraslovaA piece explaining the point we discussed on the show about why neurodiversity isn't a 'superpower' - https://www.psychologytoday.com/us/blog/positively-different/202405/healing-the-invalidation-the-complex-truth-of-autism

How is technology impacting money laundering? On this episode, I'm welcoming investigative journalist Geoff White back onto the show.In 2022, Geoff joined me to talk about his book and podcast The Lazarus Heist, the story of how North Korean hackers launched an attack on Sony Pictures in 2014.This time, he's back to talk about his brand new book 'Rinsed' which looks at money laundering in a digital world. In it, Geoff explores how thieves who steal digital money that's highly traceable, launder it so that they can make use of it? In a wide-ranging disucssion, we also talk about Geoff's work as an investigative reporter — how does he get his information, what are the risks in doing what he does and you'll hear the astonishing reasons why people you might not expect would want to talk to him, actually do.LinksHear Geoff's previous appearance on the show talking aboiut The Lazarus Heist: https://www.humanriskpodcast.com/geoff-white-on-the-lazarus-heist/His BBC World podcast of the same name - https://www.bbc.co.uk/programmes/w13xtvg9/episodes/downloadsLearn more about his new book 'Rinsed' - https://www.penguin.co.uk/books/455031/rinsed-by-white-geoff/9780241624838Geoff's website - https://geoffwhite.tech/Timestamped Notes (generateed by AI)[00:00:00] - IntroductionChristian welcomes Geoff White back to the podcast.Geoff's new book "Rinsed" and updates since his last appearance.[00:01:00] - North Korea's Cyber ActivitiesDiscussion on North Korea's cyber operations and the Axie Infinity hack.The scale and speed of the $625 million cryptocurrency theft.[00:02:00] - Money Laundering TechniquesThe importance of money laundering in cybercrime.How hackers collaborate with financial experts to launder money.[00:03:00] - Evolution of Money LaunderingThe shift from traditional cash-based laundering to digital methods.Examples of how different criminal groups use technology to launder money.[00:04:00] - Money Laundering as a ServiceThe concept of "Money Laundering as a Service."Comparison with "Hacking as a Service."[00:05:00] - Classic Money Laundering StagesExplanation of the three stages: placement, layering, and integration.Historical context with examples from the 1980s.[00:09:00] - Digital Era of Money LaunderingChallenges of tracing digital money.The global nature of digital money laundering and its implications.[00:10:00] - International and Technological AspectsHow criminals use technology to launder money across borders.The role of cryptocurrency in modern money laundering.[00:13:00] - Role of Financial InstitutionsThe involvement of traditional financial institutions in money laundering.How compliance teams can combat these activities.[00:14:00] - Investigating Money LaunderingGeoff's research methods and challenges in uncovering these stories.The importance of firsthand accounts and digital breadcrumbs.[00:17:00] - Notable CasesKey cases from Geoff's book, including the Axie Infinity hack and others.The significance of technology in these crimes.[00:20:00] - Interaction with Law EnforcementExperiences with law enforcement agencies during investigations.The case of the Instagram influencer Hushpuppi.[00:23:00] - Personal Safety and Cyber RiskGeoff's approach to managing personal cyber risk.The importance of separating public and private online personas.[00:26:00] - The WannaCry Ransomware AttackChallenges in tracing ransomware payments.A specific investigation into the WannaCry attack.[00:28:00] - Future of Cyber RiskGeoff's views on the future of cyber risk and AI.The potential for AI to assist both criminals and investigators.[00:34:00] - Regulation and TechnologyThe need for proactive regulation in tech and finance.Challenges faced by regulators in keeping up with rapid technological advancements.[00:40:00] - Title and Cover of the BookThe process behind choosing the book's title, "Rinsed."Importance of a compelling cover and subtitle.[00:42:00] - Continuous Learning in CybercrimeThe evolving nature of cybercrime stories.The impact of new developments on the book's content.[00:46:00] - Tech Enablers and Libertarian ViewsCommon traits among tech enablers in money laundering.The vision of a new world driven by innovative financial technologies.[00:51:00] - Advice for RegulatorsGeoff's perspective on how regulators can keep pace with technological change.The balance between enabling innovation and preventing crime.[00:55:00] - ConclusionGeoff's final thoughts and a reminder about his book "Rinsed."Encouragement to support local bookstores through Bookshop.org.

How can organisations get the best out of the humans they employ and empower them to help deliver desired outcomes? The answer is by focusing on the decisions taken that are critical in determining whether or not the right outcome is achieved. On this episode, I speak to Sarah Abramson, Head of Marketing at Acteon, a communication and learning agency in Cambridge, UK.  I came across Acteon last year after they approached me to be the keynote speaker at their annual event called, appropriately enough, Speak To The Human.     I had such a brilliant time and met so many amazing people — some of whom have been guests on the show, links below —  that not only did I do what keynote speakers hardly ever do and stick around for the rest of the day after I'd done my presentation, but I'm also going back to this year's event as an attendee. It's taking place this week, and since Speak To The Human is a very small invite-only event, you can't buy tickets, and it isn't recorded or streamed, I thought I'd ask Sarah, as event organizer, to join me on a special episode of this show to share some of the magic that grabbed my attention. In our discussion, we talk about the event, how Sarah goes about curating it and some of the unusual elements she incorporates to make it less a conference and more of a gathering of itnersting people.   What she has to say is a fascinating blueprint for thinking about live events in a post-pandemic world. Before we get to that, Sarah talks about Acteon's work — you'll hear some fascinating case studies of human risk-related problems being solved creatively.   She tells me about the importance of understanding human behaviour — not the theory of what people should do, but the realities of what they actually do — how storytelling can help effective communication and how to create belonging and connection within organisations.  And we hear about Sarah's passion for marathon running and coaching, exploring the parallels between athletic training that seeks to get teh best out of individual runners and getting the best of of employees at workKey Topics:Introduction to Sarah Abramson and Acteon [00:00:00]Sarah's role at Acteon and her background in marketing communications.Overview of Acteon's work in communication and learning.Translating Strategy into Actions [00:02:00]The challenge of making boardroom strategies actionable for employees.Examples of how Acteon supports clients in implementing strategies.Moments that Matter [00:04:00]Identifying critical actions that significantly impact strategic success.Case study on health and safety compliance in care homes.Building a Positive Remote Work Culture [00:05:00]Strategies for maintaining company culture in a hybrid work environment.The importance of inclusive and high-quality hybrid meetings.Behavioural Science Framework: COM-B [00:07:00]Explanation of the COM-B model: Capability, Motivation, and Opportunity.How Acteon uses this model to influence employee behaviour.Storytelling in Communication [00:26:00]The power of storytelling to engage and influence employees.Examples of effective storytelling in corporate settings.Sarah's Experience in Marathon Running and Coaching [00:45:00]Insights from Sarah's dual role as a marathon runner and coach.Parallels between athletic training and corporate behaviour.Parental Insights into Human Behaviour [00:34:00]How parenting skills translate into professional skills.The value of understanding human behaviour through parenting experiences.Speak to the Human Event [01:00:00]Overview of Acteon's annual event focusing on human connection.Themes and unique elements of the event include music and magic.Links to Relevant Resources:Acteon CommunicationsSarah on LinkedInThe COM-B ModelSteve Peters' "The Chimp Paradox"Daniel Kahneman's "Thinking, Fast and Slow"Speak to the Human 2024The Speak to the Human podcast featuring an episode with a guest you might recognise.Previous episodes of this show featuring people I met at last year's Speak To The Human:Hannah Williams on The Art of Live Scribing: https://www.humanriskpodcast.com/hannah-williams-on-the-art-of-live-scribing/ Heather Urquhart on Improvisation two-part special: https://www.humanriskpodcast.com/heather-urquhart-on-improvisation-part-one/

What might the future of society look like & how can we get there? On this episode, I'm speaking to a best-selling author who has written an extraordinary book about her vision for the future. Unusually, the book is a work of fiction for the show, but the issues it addresses are very relevant to Human Risk. My guest is Manda Scott, who began her career as a veterinary surgeon and is now an award-winning writer and podcaster. Her new book, Any Human Power, has the subtext Dream deeply. Rise up strong. Change is coming and is centred around a protagonist named Lan, a woman on her deathbed who makes a promise to her grandson, Finn. Realising he is struggling with the idea of living in a world without her, she vows to be there for him even after her death. As she passes away, she steps into a shamanic realm known as the void, where she learns to navigate and influence the timelines of the future. Lan's journey is marked by her attempts to keep her promise to Finn, acting from beyond the grave to guide and protect him. The narrative explores the complex interplay between life and death, human connection, and the power of shamanic practices. Lan discovers that she can impact the physical world through the digital realm, using online gaming to connect with Finn and help him in his moments of need. During our discussion; we explore Manda's career, what drives her writing and the topics she explores in Any Human Power. Links to relevant topics Manda's author's website: https://mandascott.co.uk/Her podcast ‘Accidental Gods': https://accidentalgods.life/Bayo Akomolafe - The Time's Are Urgent — Let's Slow Down:https://www.bayoakomolafe.net/post/the-times-are-urgent-lets-slow-downFrancis Weller on the Trauma Culture vs Initiation Culture: https://medium.com/best-of-kosmos-journal/deschooling-dialogues-on-initiation-trauma-and-ritual-with-francis-weller-3f360fe26563 The evolution of Audrey Tang https://www.theguardian.com/world/2020/sep/27/taiwan-civic-hackers-polis-consensus-social-media-platform How Audrey's Tang crowdsourced government  https://www.globalgovernmentforum.com/the-wisdom-of-crowds-an-interview-with-taiwans-unorthodox-digital-minister/ Wealth Supremacy by Marjorie Kelly https://uk.bookshop.org/p/books/wealth-supremacy-how-the-extractive-economy-and-the-biased-rules-of-capitalism-drive-today-s-crises-marjorie-kelly/7452410?ean=9781523004775 The ‘Bankless' podcast with Eliezer Yudkowsky  http://podcast.banklesshq.com/159-were-all-gonna-die-with-eliezer-yudkowsky Riversimple Future Guardian Governance model  https://www.riversimple.com/governance/ Timestamp Highlights (AI generated) [00:00:00] - IntroductionChristian Hunt introduces Manda Scott and her background.[00:01:00] - Manda's JourneyManda talks about her background in Scotland, starting as a veterinary surgeon, and transitioning to a novelist and podcaster.She highlights her work in intensive care for neonatal horses and her academic journey.[00:02:00] - Transition to Writing and PodcastingManda discusses her decision to leave academia and pursue writing.She explains the impact of her master's in regenerative economics on her career shift.[00:03:00] - Regenerative Economics and Shamanic DreamingManda explains how her studies and shamanic dreaming influence her work and perspectives.Introduction to the concept of "Accidental Gods" podcast and its goals.[00:04:00] - The Need for Systemic ChangeDiscussion on the necessity for total systemic change and evolving human consciousness.Manda emphasizes changing our value set to create a thriving world.[00:06:00] - Shamanic Practice and Creative ProcessManda elaborates on shamanic dreaming and its role in her creative process.She shares how visions and instructions guide her writing.[00:14:00] - Writing Inspiration and ProcessManda describes the inspiration behind her latest book and her unique writing process.She explains the metaphor of splitting timelines and the challenges of writing about the future.[00:19:00] - Online Gaming and Human ConnectionDiscussion on the role of online gaming in building human connections.Manda shares personal experiences and the positive aspects of gaming communities.[00:26:00] - Technology as a Tool for ChangeManda highlights Audrey Tang's work in Taiwan and the potential of technology for positive societal change.The importance of using technology to build bridges and foster consensus.[00:34:00] - Capitalism and Value SystemsDiscussion on the destructive nature of capitalism and the need for new value systems.Manda explains the concept of "Wealth Supremacy" and systemic change.[00:41:00] - Writing Through TopiaManda talks about the difficulty of writing a realistic path to a better future.The importance of creating stories that resonate with people's current experiences and aspirations.[00:49:00] - Human Connection and CreativityManda discusses the power of human connection and creativity in building a sustainable future.Emphasis on embracing technology while evolving beyond Palaeolithic emotions and medieval institutions.[00:53:00] - Call to ActionManda's call to action for systemic change and building a future for future generations.Importance of storytelling and creative imagination in driving change.[00:59:00] - Closing ThoughtsChristian and Manda discuss the impact of her book and provide practical information for listeners.Final remarks on the importance of community, technology, and systemic change.

Why is misinformation so prevalent, and what can we do about it? On this episode, I'm speaking with Alex Edmans, a London Business School Finance Professor who has written a book called  ‘May Contain Lies: How Stories, Statistics, and Studies Exploit Our Biases and What We Can Do About It'. Alex's areas of focus are purposeful business, sustainable investing, corporate governance, and behavioural finance. He's also very prepared to use his platform to challenge people who propagate inaccuracies or misleading information. In our discussion, we explore why he wrote his book,  the impact of cognitive biases on decision-making, and practical solutions to navigate a world rife with misinformation.  You'll hear about the pitfalls of relying on research produced with an agenda in mind and why we need to be wary when we're told that a particular academic establishment has published a piece of research. Alex also explains why the popular belief that if you spend 10,000 hours on a particular activity, you'll have to be skilled at it might not be all it seems and why popular management mantras like ‘start with why' aren't as effective as those who propose them might like us to believe.   He talks about his own experiences and why his judgement has been just as vulnerable to biases as ours. Find out why cognitive diversity matters and why we shouldn't listen to everyone's views. Timestamp Highlights: (Produced by AI)[00:00:00] IntroductionChristian introduces Professor Alex Edmans and discusses his impact on social media and public discourse.[00:01:00] Motivation for Writing "May Contain Lies"Alex explains his transition from academic research to writing about misinformation and the importance of discerning data accuracy over personal biases.[00:02:00] Cognitive Biases and Their ImpactDiscussion on confirmation bias and black-and-white thinking and how they affect our perception of data and evidence.[00:04:00] Personal Experiences with BiasAlex shares personal anecdotes illustrating how even experts can fall prey to biases and misinformation.[00:08:00] The 10,000 Hours RuleA critical look at Malcolm Gladwell's popular concept and its misinterpretations.[00:13:00] Research and Decision-MakingThe importance of scrutinising academic research and the pitfalls of relying solely on endorsements and institutional affiliations.[00:21:00] Statistical LiteracyAlex emphasises the need for statistical literacy from an early age and practical ways to teach it.[00:23:00] Balancing Data and AnecdotesHow to effectively use stories and data to make informed decisions.[00:25:00] Encouraging Cognitive DiversityThe value of different perspectives in decision-making processes and organisational settings.[00:29:00] Flaws in Consultant ResearchCritique of research produced by consultancies like McKinsey and the difference between advocacy and genuine scientific inquiry.[00:36:00] Limits of Cognitive DiversityDiscussing when it might be necessary to draw the line in accepting diverse viewpoints, especially in the context of misinformation.[00:41:00] Societal Solutions to MisinformationProposals for improving transparency in endorsements and the peer review process to combat misinformation.[00:46:00] Role of GatekeepersThe diminishing role of traditional gatekeepers in the age of social media and the importance of self-regulation and critical thinking.[00:55:00] Ethical Presentation of DataEncouraging ethical behaviour in the presentation of data and the potential for individuals to influence organisational culture positively.[00:59:00] Closing RemarksChristian wraps up the conversation, highlighting the key takeaways from the discussion and thanking Alex for his insights.Key Quotes:"Misinformation has always been around, but the ease with which it spreads today is unprecedented.""The goal is not to enslave the reader to think like a statistician but to allow them to live more freely by being discerning with information."Resources Mentioned:Book: "May Contain Lies: How Stories, Statistics, and Studies Exploit Our Biases and What We Can Do About It" by Alex EdmansWebsite: maycontainlies.comFollow Alex Edmans:Twitter/XLinkedInSubscribe & Follow:To discover episodes of the show you might have missed, visit the show's websiteFollow Christian on Twitter and LinkedIn.

What is the Rainbow Ceiling, and why does it matter? On this episode, I'm speaking to the author of a new book that explains the significance and the ways we can help to remove it. A rainbow ceiling is similar to a glass ceiling, a metaphor for the various structural barriers that hold down women or minority groups as they try to climb the career ladder and prevent them from reaching top jobs—but applied to LGBTQ+ people.It's a rainbow partly because it symbolises LGBTQ+ people but also because the concept of the arc of a rainbow suggests that different people are affected in different ways. If, like me, you're straight, you might not ever have given much thought to what it's like to be LGBTQ+ and why those who are can find life more difficult.My guest, Dr Layla McCay, is the author of a brand new book called ‘Breaking the Rainbow Ceiling: How LGBTQ+ people can thrive and succeed at work' As you'll hear, although this is ostensibly a book to help LGBTQ+ people, it's also incredibly insightful for everyone else. That is why I wanted to get Layla onto the show. In reading it, I had some revelations: I recognised that I didn't really understand some of the challenges faced by LGBTQ+ people.  I figured that if that applied to me, it might apply to others as well. But my revelations went further than a lack of understanding. I also came to realise that I had often inadvertently either helped to foster a work environment that wasn't as inclusive as it could have been or not done simple things that I could have done to make it. I think inclusion is important, not just because it's the right thing to do but also because by excluding people, we're not getting the best out of everyone or the cognitive diversity we really need.TopicsOn the show, we explore:What the Rainbow Ceiling is and how it manifests itself;How everyday business practices, such as business travel, pose unique challenges and discomfort for LGBTQ+ professionals;Why many LGBTQ+ people are forced to go ‘back into the closet' at work, and what impact that has;The challenges of ‘coming out' at work;How policies can unintentionally exclude LGBTQ+ people, and what we can do to make them more inclusive;The importance of visible symbols of support; the transformative power of LGBTQ+ visibility in leadership; And much, much more. Resources Layla's book “Breaking The Rainbow Ceiling': https://www.bloomsbury.com/us/breaking-the-rainbow-ceiling-9781399410762/ Layla on Twitter/X: https://twitter.com/LaylaMcCay Her NHS profile: https://www.nhsconfed.org/people/dr-layla-mccay For more on what LGBTQ+ means:  https://www.verywellmind.com/what-does-lgbtq-mean-5069804A crash course on LGBTQ+: https://www.cps.edu/globalassets/cps-pages/services-and-supports/health-and-wellness/healthy-cps/healthy-environment/lgbtq-supportive-environments/key-terms-for-understanding-lgbtq-identities.pdf