Podcasts about nrf big show

In the latest episode of Remarkable Retail, Michael LeBlanc and Steve Dennis return with a their hot takes on the week's top retail headlines.The duo begins with a macroeconomic update, including political gridlock in the U.S. over the "Big Beautiful Bill," the Fed's inflation outlook, and uncertainty surrounding consumer spending. They then break down TikTok's extended 90-day reprieve, speculate on Amazon's motivation behind extending Prime Day to four days, and assess the e-commerce giant's recent shift in tone regarding AI impacts on future hiring needs The hosts also spotlight Walmart's surprising 23% growth in online apparel sales, consider the luxury sector's first contraction in 15 years, and dig into a new Profitero study that reveals digital channels now influence 64% of retail transactions—emphasizing the needs to break down silos and implement a harmonized shopping experience.Then it's over to this week's featured guest: Mark Irvin, Best Buy's Executive Vice President and Chief Supply Chain Officer. With more than 12 years at the retailer and a deep background in logistics, Irvin pulls back the curtain on what it takes to operate one of the world's largest and most complex retail supply chains. From visibility and speed to adaptability, Irvin outlines the three pillars of Best Buy's evolving logistics strategy. He explains how they leverage AI-driven sourcing to reduce delivery errors, digital twins to simulate future supply networks, and a growing control tower to dynamically reroute inventory in response to global disruptions—like the Panama Canal's low water levels or shifting geopolitical challenges.He also details Best Buy's commitment to sustainability, including partnerships for electrified freight and aggressive reverse logistics programs to refurbish or responsibly dispose of aging tech. The conversation wraps with a preview of his upcoming keynote at NRF's Big Show Europe in Paris, September 16-18., where he'll explore the future of retail supply chains and what it takes to deliver exceptional customer experiences by 2030. About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

Will England, Vice President of Asset Protection, Risk Management and Compliance at Weis Markets steps into the LIVE Hot Seat at the NRF Big Show with TalkLP host Amber Bradley as they discuss all things Self-Checkout. They chat about the grim statistics involving shoplifting and how he thinks reality is even worse.  How to turn it around?  Tech and training – but no the normal kind….also, what's up with body cams?  Check out this episode to find out! Connect with Will here. Check out TalkLPnews at NRF PROTECT booth 1716 - we'll be doing LIVE podcasts! Come by to say hello and see what's new on the UNSCRIPTED side of LP!

Step backstage at the NRF APAC Big Show 2025 with Ryf Quail, Managing Director at Comexposium, as he reveals the powerful growth, strategic decisions, and transformative experiences shaping retail across Asia-Pacific. Ryf shares candid reflections from NRF APAC 2024, dives into what's driving the 2025 agenda, and highlights unique regional retail trends—from lightning-fast delivery revolutions in India to cross-cultural collaborations unlocking market expansion. Discover how NRF APAC is becoming the must-attend event that unites diverse leaders and innovative ideas from around the globe.00:00 Introduction and Welcome01:06 Reflecting on NRF APAC 2024 Success03:17 Driving Forces Behind the 2025 Agenda04:58 Diversity and Breakout Sessions Highlights05:52 India's Quick Commerce Revolution06:47 Overcoming Challenges in Cross-Border Expansion07:18 Expanding CEO Networking Opportunities08:27 New and Improved Exhibition Experiences09:39 Global Innovation Showcase Overview11:35 Singapore's Retail Excellence Tours12:21 Impact of Global Economic Context on APAC Retail15:02 Transformational Insights from FamilyMart19:50 Expectations for NRF APAC 2025 Attendance23:33 Creating a Movement in Retail25:11 Closing ThoughtsSubscribe to The Retail Podcast for more insights from global retail leaders. Don't miss NRF APAC 2025—visit our LinkedIn page website to register and join the future of retail.Ryf Quail, NRF APAC, NRF Big Show, Comexposium, Retail conference, Asia-Pacific retail, retail innovation, quick commerce, ESG, sustainability in retail, cross-border retail expansion, retail trends 2025, retail CEO networking, retail event insights, Singapore retail, FamilyMart innovation, global retail trends

Vera Bradley, the beloved purse, travel and accessory retailer, recently refreshed their brand look and strategy to increase brand awareness and expand their consumer profile. Vera Bradley's CEO, Jackie Ardrey, joins us to discuss the brand's transformation, the Vera Bradley customer and how the company stays ahead in the ever-evolving retail industry. She also shares what she loves most about working in retail and her impactful career advice. (00:00:00) Introductions(00:00:39) Highlights of the NRF Big Show (00:01:39) Ardrey's career background (00:07:50) The pace of change in retail (00:09:30) Vera Bradley's transformation journey (00:15:05) Balancing brand loyalty with an expanding customer base (00:17:49) Facing the unpredictability of consumers (00:21:39) Ardrey's best career advice The National Retail Federation is the world's largest retail trade association.Every day, we passionately stand up for the people, policies and ideas that help retail succeed.Resources:• verabradley.com• Get ready for Retail's Big Show in NYC• Become an NRF member and join the world's largest retail trade association• Learn about our retail education platform, NRF Foundation, at nrffoundation.org• Learn about retail advocacy at nrf.com/advocacy• Find more episodes at retailgetsreal.comRelated:• What to know about the consumer in 2025Produced by Crate Media.

We're joined by fellow Retail Voices by NRF honoree Kevin Ervin Kelley to unpack some of the key lessons from his remarkable book Irreplaceable: Creating Extraordinary Places That Bring People Together and his recent NRF "Big Show" talk.We discuss how physical retail must dramatically evolve in an ever more digital world, the "Bonfire Effect," his key principles for connecting more powerfully with customers though design, and much, much more. You won't see your stores the same way after this powerful interview.But before our interview, we unpack the week in retail news starting with fears that we haven't quite licked inflation and that job losses might accelerate. Then it's on to try to explain January's unusually strong US retail sales numbers, the tale of two cities that characterizes luxury retail of late, and JC Penney's attempt to off-load a bunch of store leases. We conclude wondering just what the heck Amazon is doing opening a pharmacy in Milan. About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

TalkLP Podcast host Amber Bradley gets CEO of Controltek, Tom Meehan in the NYC HOT SEAT at the NRF Big Show! They dive into RFID (the #1 tech retail LP professionals say they can't live without) and how it went from expensive and underutilized to an industry standard in an LP pros arsenal.  They also discuss useful vs. gimmicky AI as well as 2 questions on everyone's mind, how close are we to solving the Ecosystem formula? And when can we stop talking about it? See Tom's Meta Glasses in action and the first pinky swear on the podcast. Whether you're in retail, security, or just love cool tech, this episode's for you. Let's talk shop! Connect with Tom here and sign up to receive the TalkLPnews Retail Rundown here featuring the “Talking Tech with Tom” column every Thursday. 

Joining us for an insightful and fast-paced discussion of what's new and next in retail today are Marie Driscoll, Sharon Yourell Lawlor, and Michael Zakkour, three of our fellow top Retail Voices by NRF.We leverage their deep expertise to get their perspectives on a wide-range of the industry's most important topics, including the potential impact of tariffs, what it will take for the luxury market to get back on track, and the outlook for AI. We also get their hot-takes on retail media networks, and whether they are bullish or bearish on several emerging retail technologies.But first we tackle the most important news of the week, brought to you by Celonis. We start the art of the temporary deal before moving on to discuss yet another blockbuster quarter from Amazon and quite respectable results from mall operator Simon Properties. We conclude by trying to make sense of Walmart's first ever purchase of a (zombie-like) regional mall. ***We also announce that Steve will be back on stage at Shoptalk coming up in Las Vegas at the end of March. Listeners can save on registration by using our discount codes below:For Retailers & Consumer Brands go here and use code RBREMARK549For General Admission go here and use code GAREMARK1399Dawn of The Dead, full movie: https://www.youtube.com/watch?v=EIUJDwOAGxI  About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

TalkLP Podcast host Amber Bradley gets NRF's LP Council Chair and Chief Global Asset Protection Officer and CSO at American Eagle Outfitters Inc., Scott McBride, in the hot seat during the NRF BIG SHOW in NYC! They dive right into retail's future in 2026, discussing real-time inventory and the diversification of supply chains, how LP is the 2nd highest industry user of AI, and the move to the Total Retail Loss methodology. Scott also offers insights into the staggering statics surrounding Millennials and GenZ consumers and their perspective towards retail theft. His motto: Internal or external, you have to meet the customer where they are. Amber may have also coined herself as the Barbara Walters of LP News! Listen now! Connect with Scott here and check out the podcast from 2022 mentioned today here.

On this episode of The Voice of Retail, host Michael LeBlanc speaks with retail strategist, professor, and author Carl Boutet about his journey in academia, insights from NRF 2025, and his latest book, Blind Spot: Navigating the Unforeseen Effects of Technology on Commerce.Carl discusses his evolving role in retail education, including his work at McGill University and teaching in Asia. He shares how his exposure to different global markets, particularly in Vietnam, has shaped his perspectives on retail innovation and emerging technologies.A key topic of discussion is Carl's take on NRF Big Show 2025, where AI and data-driven solutions dominated conversations. He reflects on the challenge of differentiation in a market saturated with AI-driven tools and emphasizes the need for retailers to focus on strategy, not just technology.The conversation also delves into the intersection of AI, AR, and emerging technologies. Carl suggests that while innovations like Apple Vision Pro and AR-driven retail experiences are gaining traction, businesses must strike a balance between digital adoption and human interaction.Michael and Carl also touch on ethical concerns surrounding AI, digital governance, and unintended consequences of rapid technological change. Carl argues that while the digital world is expanding, businesses must remain adaptable, curious, and prepared for industry disruptions.Finally, Carl introduces his book Blind Spot, which explores overlooked technological shifts in commerce. He encourages retailers to broaden their perspectives, seek inspiration beyond their immediate industry, and engage with the next generation of leaders.Listeners can purchase Blind Spot exclusively through Carl's website, StudioRX.world. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

TakeawaysAI was a major focus at CES 2025.CES has expanded its focus beyond consumer electronics.AI agents can perform tasks on behalf of humans.Delta Air Lines is leveraging AI for customer service.AI models require significant training data.Retail technology is evolving with immersive experiences.Empowering retail associates with AI improves service.The future of retail will heavily involve AI applications.AI is transforming supply chain management.Physical stores still account for 80% of retail sales.Chapters00:00 Introduction to CES and Retail Technology08:30 The Future of AI in RetailRead all Coresight Research coverage of CES 2025. 

This week our host discusses the latest in LPRC news, research, visitors, and events! In this episode, our host discusses the LPRC Team attending the NRF Big Show in NYC, the amazing attendance at the LPRC Kickoff, a look back at Gus Downing's influence, a quick peek at the next strategic planning for the LPRC, and so much more. Listen in to stay updated on hot topics in the industry and more!

Today, we are speaking with Linda Pimmeshofer, an experienced executive in the retail tech space and a collaborator of Scandinavian MIND: Linda shares her impressions from the retail bonanza that was NRF Big Show in New York a couple of weeks ago. In this episode, we talk about:Why popups are trending again, from Gymshark to Harry Styles brand PleasingThe importance of omni channel and community building How AI and digital twins can change the industryPlus, we share our memories from our own Nordic Retail Innovation eventHost: Konrad Olsson, Editor-in-chief and Founder of Scandinavian MIND. —Scandinavian MIND is a media platform and branding agency operating at the intersection of lifestyle industries and tech. Sign up for our newsletter:www.scandinavianmind.com/newslettersConnect with our agency:www.scandinavianmind.com/agency Hosted on Acast. See acast.com/privacy for more information.

Joining us for our first interview of the year is Sam's Club President and CEO Chris Nicholas. Chris shares how he and his team are driving remarkable performance at one of North America's biggest and most successful retailers. In a fascinating conversation he explains how warehouse clubs are "meeting the moment." We delve into the power of the limited assortment, membership model while also learning how Sam's deftly blends leading edge technology with the power of human connection. But first we kick things off with a fast-paced overview of last week's "NRF Big Show.."  Then it's on to the big retail news of the week, including our take on how the holiday season turned out, possible emerging troubles in the white-collar labor market, and what to make of Macy's and Kohl's accelerated pace of store closings. Steve also attempts to clear up his irrationally exuberant comments about the formation of Catalyst Brands. About Chris:Chris Nicholas is president and chief executive officer of Sam's Club, a membership club that is pioneering the retail experience, providing members exclusive access to value, convenience, and modern omnichannel shopping options.Before taking this role in September 2023, Chris served as executive vice president and chief operating officer (COO) for Walmart U.S. As COO, he was responsible for all aspects of Walmart's U.S. Store Operations and Supply Chain – including strategy, innovation, automation, store operations, distribution center and fulfillment center operations, last mile delivery capability, and real estate.Chris joined the company in 2018, serving first as deputy CFO, then CFO for Walmart International and then as CFO of the U.S. segment. He grew up working in retail and has more than 20 years of broad retail experience working in nine countries and serving in leadership roles with companies such as Tesco, The Salling Group, and the Coles Group, where he played a key role in leading the Coles business through unprecedented change within the Australian supermarket industry.He graduated from the University of Manchester Institute of Science and Technology with a Bachelor of Science with Honors in Management Science and is a chartered accountant (ACMA). Chris and his wife, Meagan, have two children and live in Northwest Arkansas. About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

In this episode, we are looking at winning over tween and teen consumers online and at retail which is something our guest, Meghan Hurley, Claire's Vice President of Global Marketing knows a lot about. Straight from her session at this year's National Retail Federation's Big Show held in New York, she talks to WGSN's Cassandra Napoli about winning with modern consumers. Meghan reflects on how Claire's targets Zalpha consumers (the fringe generation sandwiched between Gen Z and Gen Alpha aged 9-14) by cocreating campaigns and products alongside them and aligning with their preferences for phygital experiences.

We are speaking with Greg Merrill. Greg is an Advisor, Executive, Entrepreneur, Board Member, and the former Global Head of Digital Transformation at Nike.In this episode, we talk aboutHis observations from The NRF Big Show that just took place in New York CityHow to make use of data as a fashion companyHis career as a serial entrepreneurThe need for brands to get down to fundamentals Host:Konrad Olsson, Editor-in-Chief, Scandinavian MIND—Scandinavian MIND is a media platform and branding agency operating at the intersection of lifestyle industries and tech. Sign up for our newsletter:www.scandinavianmind.com/newslettersConnect with our consultancy:consultancy.scandinavianmind.com/ Hosted on Acast. See acast.com/privacy for more information.

Our good friends Lena Moriarity from eTail and Lauren Livak Gilbert from The Digital Shelf Institute gave us a great big take aways from the huge NRF Big Show in New York! We threw in a quick clip from the amazing show Omni Talk, Chris Walton and Anne Mezzenga. They had a great interview with Mark Williamson from Costco's Retail Media Network. Always Off Brand is Ecommerce Simplified, Learn & Laugh!    FEATURING Lauren Livak Gilbert and Lena Moriarty    CREDIT to Omni Talk for the NRF clip with Mark Williamson from Costco.    QUICKFIRE Info:   Website: https://www.quickfirenow.com/ Email the Show: info@quickfirenow.com  Talk to us on Social: Facebook: https://www.facebook.com/quickfireproductions Instagram: https://www.instagram.com/quickfire__/ TikTok: https://www.tiktok.com/@quickfiremarketing LinkedIn : https://www.linkedin.com/company/quickfire-productions-llc/about/ Sports podcast Scott has been doing since 2017, Scott & Tim Sports Show part of Somethin About Nothin:  https://podcasts.apple.com/us/podcast/somethin-about-nothin/id1306950451 HOSTS: Summer Jubelirer has been in digital commerce and marketing for over 16 years. After spending many years working for digital and ecommerce agencies working with multi-million dollar brands and running teams of Account Managers, she is now the Amazon Manager at OLLY PBC.   LinkedIn https://www.linkedin.com/in/summerjubelirer/   Scott Ohsman has been working with brands for over 29 years in retail, online and has launched over 200 brands on Amazon. Owning his own sales and marketing agency in the Pacific NW, is now VP of Digital Commerce for Quickfire LLC. Scott has been a featured speaker at national trade shows and has developed distribution strategies for many top brands. LinkedIn https://www.linkedin.com/in/scott-ohsman-861196a6/   Hayley Brucker has been working in retail and with Amazon for years. Hayley has extensive experience in digital advertising, both seller and vendor central on Amazon. Hayley is based out of North Carolina and has worked in multiple product categories and has also worked on the brand side and started with Nordstrom on the retail floor.  LinkedIn -https://www.linkedin.com/in/hayley-brucker-1945bb229/   Huge thanks to Cytrus our show theme music “Office Party” available wherever you get your music. Check them out here: Facebook https://www.facebook.com/cytrusmusic Instagram https://www.instagram.com/cytrusmusic/ Twitter https://twitter.com/cytrusmusic SPOTIFY: https://open.spotify.com/artist/6VrNLN6Thj1iUMsiL4Yt5q?si=MeRsjqYfQiafl0f021kHwg APPLE MUSIC https://music.apple.com/us/artist/cytrus/1462321449   “Always Off Brand” is part of the Quickfire Podcast Network and produced by Quickfire LLC.  

Carl Quintanilla and David Faber began the hour by breaking down the cooler than expected PPI print, which sparked a market rally. BMO Capital's Brian Belski also joined the program to discuss why he's still bullish on the markets going forward. Later in the hour, Leslie Picker previewed the financial earnings on deck and the impact behind JPMorgan's leadership change, with COO Daniel Pinto announcing that he will retire at the end of next year. Also in the mix: Sara Eisen was live from the NRF Big Show for an interview with Lululemon CEO, Calvin McDonald. Squawk on the Street Disclaimer

In this episode, we analyze the retail trends from the 2024 holiday season, breaking down what worked, what didn't, and where the industry is headed in 2025. Inspired by Jason Goldberg's insightful article, Holiday 2024 Recap: Where Did the Growth Go?, we discuss the mixed results in holiday sales growth, the dominance of value-driven retailers, and the emergence of new players like Chinese platforms Temu and TikTok Shops. We also delve into the role of AI, trade-down behavior, and retail media networks in shaping the future of commerce. Tune in for a comprehensive look at the trends driving transformation in retail.What You'll Learn in This Episode:The Holiday Sales Landscape:Key takeaways from the National Retail Federation (NRF) forecasts vs. actual results.Why 2024 fell short of being a blockbuster season for retail growth.Understanding the disparity in reported holiday sales figures (e.g., MasterCard SpendingPoll vs. NRF Monitor).Winners and Losers:How value-focused retailers like Aldi, Walmart, and Amazon thrived in uncertain economic times.The rise of Chinese platforms like Temu and TikTok Shops, and their impact on shopping behavior.Why department stores and consumer electronics chains struggled during the season.The Trade-Down Effect:Exploring how consumers sought affordable alternatives and its impact on mid-tier retailers.The strategic shifts required to compete in this new value-driven retail environment.NRF Big Show 2025 Themes:New Revenue Streams: Retailers tapping into services, retail media networks, and data monetization.AI Integration: How AI is transforming product design, supply chains, and customer experiences.Profitability Strategies: Leveraging technology to fine-tune pricing, optimize inventory, and cut costs.The Future of Retail:How retail is evolving to blend hyper-personalized AI-driven services with human touchpoints.The importance of staying innovative to remain competitive in an era of rapid change.Resources Mentioned:Article: Holiday 2024 Recap: Where Did the Growth Go?NRF Big Show (January 11-14, 2025)Examples of retail media networks from Walmart, Amazon, and Instacart.Case studies on AI in retail, including Shein's AI-powered product design.Call to Action:Join us in shaping the future of retail! Share your predictions for 2025 trends and let us know how these insights resonate with your shopping or business experiences. Subscribe to our podcast for more deep dives into the evolving world of commerce, and visit The Future of Commerce for additional resources.

As Head of Trends for Insider Trends, Jack Stratten has toured some of the world's newest, and most innovative, retail stores. Through these tours, he has been able to uncover how consumer behaviors have shaped storytelling techniques, technology integration and more. During the NRF Big Show, Jack sat down with host Alicia Esposito to discuss the key trends he's uncovered in his tours around the world, as well as what he loves most about some of the Big Apple's top shops. Listen to learn: Why Glossier is a great model for innovative brick-and-mortar storytelling; How brands can incorporate surprise and delight effectively in stores; and How to do innovation right in physical retail spaces. RELATED LINKSLearn more about Insider TrendsRegister for the Retail Innovation Conference & Expo to join Jack on the Store Tours around ChicagoCheck out a recent webinar featuring Jack and his friend Ian Scott, as they discuss the evolution of store spacesJack will be hosting Stour Tours around Chicago during the Retail Innovation Conference & Expo, along with fellow brick-and-mortar nerd Ian Scott. Click here to get your ticket and get more tactical tips from her and other forward-thinking executives! 2024 Retail Innovation Conference & ExpoAre you ready to explore the evolved customer journey, where content, community and commerce converge? Click here to register for the 2024 Retail Innovation Conference & Expo today!

This week we preview the NRF Big Show APAC debuting this June in Singapore, with two very special guests:  Ngai Yuen Low, Group Chief Merchandise And Marketing Officer at AEON Co Malaysia live from Kuala Lumpur, and Ryf Quail, Compexosium's Managing Director live from Sydney, Australia. We start by delving into Yuen's incredible and diverse experience in the region, getting her thoughts on what makes her company so remarkable, before we explore her leadership style. Then Ryf gives us his thoughts on the impetus for such an exciting new event and what guests can expect. Needless to say, Steve is very excited to be going!But we kick things off by announcing the virtual launch event for Steve's new book. Go here to pre-register. Then it's on to the news of the week, including a few clues into where inflation and interest rates might be headed. Then it's on to dissecting the implications from last week's earnings reports from RH, GameStop, Walgreen's, and H&M. We also unpack a big deal from Home Depot to solidify it's position in the professional market. Then it's on to two big moves from Amazon to increase its AI and cloud computing position, before we wrap up with concerns about the Ozempic recession as Krispy Kreme and McDonald's double down on their partnership.  About YuenLow Ngai Yuen, a multiple award-winning workaholic also sits as an Independent Non-Executive Director of two public listed companies, GDEX Berhad and OCK Berhad. GDEX is a logistic and freight company while OCK is in the business of telecommunications network services and energy.Adding to her list of accolades is being named Tokoh Wanita Muda, a prestigious award presented by Her Majesty, the former Queen during the National Council of Women's Organizations, NCWO's celebration of National Women's Day. Also named Most Successful Woman of 2014 by Jessica Magazine, Bella Creative Award 2013 by ntv7, Women Weekly's Great Women Of Our Time 2012 award for the category of Media and Arts as well as Her World's Young Achiever of the year 2008.An Elevate Fellow as well as the US Department of State's IVLP's almuni, over the past 20 years, Yuen has gone from producing, directing and creating some of the highest rating TV programs in the country and regional countries to joining the corporate world – as the Director of Marketing and Communications of Carrefour Malaysia and Singapore, sitting on its management and exec committee; to being appointed the Exec Director/CEO of Global Entrepreneurship Movement Assoc that bridge technology to the underserved entrepreneurs.She championed the TUKAR program (Program Transformasi Kedai Runcit) both at the blueprint and execution phases as contribution to the ETP. In 2011, she was selected as a subject matter expert for the Prime Minister's Roundtable on engaging the youth and subsequently, Yuen leads the performing arts pillar through Kakiseni, an arts NGO to map the industry's growth for the Dasar Industri Kreatif Negara. Kakiseni has just launched its second book in the Hikayat series to make traditional arts relevant to the young. This is the 5th best selling titles that she produced alongside MPH to date. Yuen founded WOMEN:girls in 2011, a not for profit and cause driven organisation to drive higher women's share of voice. Driving higher women participation in leadership and decision making to apprenticeship programs for girls at risk to Ikal Mayang; a series of short films for girls to realise their voices/aspirations/dreams. An important milestone is achieved when Ikal Mayang is selected officially to premiere internationally at the 18th Busan International Film Festival 2013.In 2021, Yuen released the acclaimed social film on humanity called Orang Itu on Netflix. Orang Itu scored a 10/10 from film critic, Tan Sri Johan Jaafar in The Star and is named the top 5 must watch Malaysian film of the year. About Ryf With over 20 years of experience in media and tech, Ryf is a passionate and visionary leader who thrives on finding and converting opportunities across all categories. He is the Managing Director for Australia, New Zealand and South East Asia at Comexposium, one of the world's largest event organisers, where he oversees the region's leading marketing, e-commerce and media events. Ryf has a proven track record of building successful businesses, from launching a digital media start-up that became the largest in Australia, to delivering best-in-class digital and CRM programmes for a global professional service firm, to being recognised as Leader of the Year for Comexposium. He holds an MBA from the University of Otago Business School and has a strong network across the Asia Pacific region. Ryf's mission is to create impactful and innovative solutions for clients and partners, and to empower and inspire his team to achieve excellence. About UsSteve Dennis is a strategic advisor, board member, and keynote speaker focused on strategic growth and transformation and the impact of digital disruption. He is the author of the bestselling book Remarkable Retail: How To Win & Keep Customers in the Age of Disruption and the forthcoming Leaders Leap: Transforming Your Company at the Speed of Disruption , which will be published in April 2024 and is now available for pre-order at book retailers everywhere. Steve regularly shares his insights in his role as a Forbes senior contributor and on social media..Don't forget to join Steve's new Linked Group for his new book.Michael LeBlanc is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice, a keynote speaker around the world and consumer growth consultant. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career. Michael is the producer and host of a network of leading podcasts including Canada's top retail industry podcast, The Voice of Retail, plus Global eCommerce Leaders podcast, and The Food Professor , Canada's top food industry podcasts and one of the top management podcasts in the nation according to Apple, with Dr. Sylvain Charlebois. You can learn more about Michael on LinkedIn. Be sure and check out Michael's Last Request Barbecue, his YouTube BBQ cooking channel!

Meet Marshal Kay, Global Director, Retail Transformation Services for Avery Dennison Smartrac, who takes us through the retail business case for RFID, from supper accurate inventory to Loss Prevention, seamless self-checkout and more, and what it takes to break through with this robust process and technology solution.  Avery Dennison's RFID homepageThe video recording of Walmart's presentation at the RFID Journal LIVE conference in May 2023 (including a link to get the slides themselves)Some good Forbes articles:The video recording of the Panel Discussion with Macy's at the 2024 NRF Big Show (called RFID: The Key To Digitizing Loss Prevention) About MichaelMichael is the Founder & President of M.E. LeBlanc & Company Inc. and a Senior Advisor to Retail Council of Canada and the Bank of Canada as part of his advisory and consulting practice. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, Today's Shopping Choice and Pandora Jewellery. Michael has been on the front lines of retail industry change for his entire career. He has delivered keynotes, hosted fire-side discussions with C-level executives and participated worldwide in thought leadership panels. ReThink Retail has added Michael to their prestigious Top Retail Experts list for 2024 for the third year in a row.Michael is also the president of Maven Media, producing a network of leading trade podcasts, including Canada's top retail industry podcast, The Voice of Retail. He produces and co-hosts Remarkable Retail with best-selling author Steve Dennis, now ranked one of the top retail podcasts in the world. Based in San Francisco, Global eCommerce Leaders podcast explores global cross-border issues and opportunities for eCommerce brands and retailers. Last but not least, Michael is the producer and host of the "Last Request Barbeque" channel on YouTube, where he cooks meals to die for - and collaborates with top brands as a food and product influencer across North America.

The past, current and future state of Retail Media Networks are in the spotlight in this dynamic, live interview from the ReThink Retail podcasting studio on the NRF Big Show show floor in New York City with Aran Hamilton, Co-Founder & CEO of Toronto's Vantage.  Aran is a pioneer in the retail media space and offers valuable lessons and powerful insights for retailers and brands of all sizes regarding the scope and future of this much-talked-about revolution.  About AranAran Hamilton is the CEO and Co-Founder of Vantage, the only complete enterprise retail media platform. Every day Vantage helps market leading retailers and brands around the world turn data into insight and action.He is an alumnus of such pioneering firms as Monitor, PSTG, MIST, Digital Cement, m-Qube, VeriSign, and EnStream/Zoompass. He is the past Chair of the Mobile Transactions & Commerce Summit, and the Co-Chair of EXCITE! (formerly known as IdentityNORTH).Aran speaks at conferences in North America and around the word about his hands-on experience rolling out platforms for retail media, emerging commerce, privacy, and digital ID and authentication. About MichaelMichael is the Founder & President of M.E. LeBlanc & Company Inc. and a Senior Advisor to Retail Council of Canada and the Bank of Canada as part of his advisory and consulting practice. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, Today's Shopping Choice and Pandora Jewellery. Michael has been on the front lines of retail industry change for his entire career. He has delivered keynotes, hosted fire-side discussions with C-level executives and participated worldwide in thought leadership panels. ReThink Retail has added Michael to their prestigious Top Retail Experts list for 2024 for the third year in a row.Michael is also the president of Maven Media, producing a network of leading trade podcasts, including Canada's top retail industry podcast, The Voice of Retail. He produces and co-hosts Remarkable Retail with best-selling author Steve Dennis, now ranked one of the top retail podcasts in the world. Based in San Francisco, Global eCommerce Leaders podcast explores global cross-border issues and opportunities for eCommerce brands and retailers. Last but not least, Michael is the producer and host of the "Last Request Barbeque" channel on YouTube, where he cooks meals to die for - and collaborates with top brands as a food and product influencer across North America.

Our guest this week is Jane Ewing, SVP, Sustainability at Walmart* recorded live at last month's NRF "Big Show." In a wide-ranging interview we discuss how Walmart is putting people and planet at the heart of all of its decisions. We explore Walmart's sustainability journey and go into details on their key initiatives, the challenges they need to overcome, and how to get everyone on the same mission despite the complexity of different functions and a vast global footprint. Then it's on to the news of the week, staring with some big news from our guest's employer, including Walmart's plans to increase store manager compensation, a 3 for 1 stock split, and major investments in new store openings and remodels. We also delve into the state of the retail layoffs and do a quick recap of earnings news from Amazon (wow!), Peloton (oof!), Apple (not bad) and LVMH (quite nice), and share some numbers on emerging deflation.* Since our recording Jane was named the new SVP, International Operations at Walmart.Presented by Celonis.Past episodes mentioned.Michelle PooleJudith McKennaSteve's new book--Leaders Leap: Transforming Your Company at the Speed of Disruption--will be released April 23rd (note new release date). And for a limited time pre-order it at Amazon, Barnes & Noble, Bookshop,org, or any other retailer worldwide, and get some very special FREE bonuses.Buy 1 Copy and receive:- An exclusive PDF book excerpt- An invitation to a private pre-launch virtual event.Buy 5 Copies and receive:- All the above, plus access to a small group virtual Q&A session.Buy 25 copies or more and receive:- All the above, plus a private one-on-one 20 minute Zoom consulting or executive leadership coaching session with me.Simply email your receipt to leadersleap@sageberryconsullting.com and we will handle the rest!Shoptalk Offer:10% off General Attendee10% off Retailer & BrandCode - remarkableattendee Code - remarkableretailandbrandLink - https://stus24-registration.personatech.com/code?cId=cmVtYXJrYWJsZWF0dGVuZGVlLink - https://stus24-registration.personatech.com/code?cId=cmVtYXJrYWJsZXJldGFpbGFuZGJyYW5kAbout JaneWith deep roots in business operations, development and talent management, Jane excels at embedding and operationalizing sustainability across the enterprise. She currently leads International Operations for Walmart. Before joining Walmart, Jane held various general management roles in several countries across Europe, the Middle East, and Global Travel at Diageo PLC. She joined Walmart in 2012 as a Senior Vice President for the International division and has since served in multiple leadership roles, including in Walmart U.S. Merchandising, Business Development, store reinvention and digital acceleration, as Chief People Officer for Walmart International and most recently as the SVP for Sustainability. Her personal motto: let's go faster than we think is possible.About UsSteve Dennis is a strategic advisor, board member, and keynote speaker focused on strategic growth and transformation and the impact of digital disruption. He is the author of the bestselling book Remarkable Retail: How To Win & Keep Customers in the Age of Disruption and the forthcoming Leaders Leap: Transforming Your Company at the Speed of Disruption , which will be published in April 2024 and is now available for pre-order at book retailers everywhere. Steve regularly shares his insights in his role as a Forbes senior contributor and on social media..Don't forget to join Steve's new Linked Group for his new book.Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice, a keynote speaker around the world and consumer growth consultant.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada's top retail industry podcast,   The Voice of Retail, plus  Global eCommerce Leaders podcast, and The Food Professor , Canada's top food industry podcasts and one of the top management podcasts in the nation according to Apple, with Dr. Sylvain Charlebois.    You can learn more about Michael  on  LinkedIn. Be sure and check out Michael's Last Request Barbecue,  his YouTube BBQ cooking channel! 

In this episode, recorded at the National Retail Federation (NRF) Big Show in New York City in January 2024, host Matt Rubel discusses current trends in the retail industry with NRF President & CEO Matt Shay and Forrester Retail Industry Analyst Sucharita Kodali. Topics of discussion include the role of technology (especially AI and generative AI) in shaping the industry, the rise of retail media and the significance of a strong online presence and social commerce for brands. Hosted on Acast. See acast.com/privacy for more information.

LPRC Kickoff was a great success, this week our hosts discuss the amazing things the LPRC is doing! On this episode, our hosts discuss their experience at the NRF Big Show, Supply Chain disruptions that are around the corner, AI deep fakes are getting better, LPRC Integrate and Ignite are around the corner, and 2024 is starting off strong for the LPRC. The hosts also go into a recap of the recent layoffs affecting the LP/AP industry. Listen in to stay updated on hot topics in the industry and more!

Conferences play a key role in many Dynamics and Power Platform professionals' training plans. On this episode, Julie and Jason talk about the types of educational content that are gaining popularity at Microsoft-focused events, how sessions are selected, and how to get the most educational value out of the next event you choose to spend your time at.   Julie gives an update on planning for the next Power Platform 24 virtual event on March 20 and 21 and their call for speakers. We also talk about Jason's recent trip to the NRF Big Show 2024 event, why AI could become a bigger part of event attendees experiences soon, balancing structure and spontaneity in an event schedule, and whether session selection teams are doing a better job encouraging participation from a diverse range of presenters.   Show Notes:   6:30 - Push toward beginner content at events 14:15 - Julie's experience with conference session selection processes 18:45 - Planning your next conference experience and setting fair expectations with session presenters 23:30 - Why Julie believes AI has a role to play in all future conferences for session planning 26:30 - Jason and Julie's event plans for 2024 so far

Angela Clark, Patagonia's VP of Digital--and one of retail's most celebrated and experienced e-commerce leaders--joins us to discuss driving digital transformation and how purpose is integral to Patagonia's strategy. She drops a ton of wisdom gleaned from her roles at multiple brands on the leading edge of the digital commerce evolution. In particular, we look at how Patagonia is building on its remarkable success to both build its direct-to-consumer capabilities and continuing to be a leader on climate action.But before our interview we do a bit of humble-bragging, calling attention to our both being named once again to Rethink Retail's Top Retail Expert list. We also announce that Steve will be on stage at both Shoptalk US and Shoptalk Europe, while sharing a special discount code for our listeners (see below).Then it's on to the news of the week, including our take-aways from the NRF Big Show, where retail sales may be headed in the new year, and what to make of Macy's just announced store closings and layoffs, We also lament yet another round of layoffs at Wayfair before celebrating Birkenstock's remarkable first quarter as a public company, We close with our view on Apple's soon to go on sale Vision Pro device. Presented by Celonis.Steve's new book--"Leaders Leap: Transforming Your Company at the Speed of Disruption"--will be released March 12th. And for a limited time pre-order it at Amazon, Barnes & Noble, Bookshop,org, or any other retailer worldwide, and get some very special FREE bonuses.Buy 1 Copy and receive:- An exclusive PDF book excerpt- An invitation to a private pre-launch virtual event.Buy 5 Copies and receive:- All the above, plus access to a small group virtual Q&A session.Buy 25 copies or more and receive:- All the above, plus a private one-on-one 20 minute Zoom consulting or executive leadership coaching session with me.Simply email your receipt to leadersleap@sageberryconsullting.com and we will handle the rest! About AngelaAngela Clark is an accomplished Digital and Brand Strategist, with expertise in transforming organizations into a digital-first framework. With a passion for sustainability and a deep understanding of the power of digital media, Angela heads the Digital business for Patagonia, where she spearheads the development of strategies and processes to support the company's mission to save the home planet. Her ability to blend creativity, strategic thinking, and a deep understanding of digital landscapes makes her a valuable asset to the brands, having worked for some of the most iconic American brands, like Levi Strauss, True Religion and Pottery Barn. Her impressive track record, coupled with her passion for the outdoors and commitment to sustainability, makes her an inspiring figure in the business world.About UsSteve Dennis is a strategic advisor, board member, and keynote speaker focused on strategic growth and transformation and the impact of digital disruption. He is the author of the bestselling book Remarkable Retail: How To Win & Keep Customers in the Age of Disruption and the forthcoming Leaders Leap: Transforming Your Company at the Speed of Disruption , which will be published in March 2024 and is now available for pre-order at book retailers everywhere. Steve regularly shares his insights in his role as a Forbes senior contributor and on social media..Don't forget to join Steve's new Linked Group for his new book.Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice, a keynote speaker around the world and consumer growth consultant.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada's top retail industry podcast,   The Voice of Retail, plus  Global eCommerce Leaders podcast, and The Food Professor , Canada's top food industry podcasts and one of the top management podcasts in the nation according to Apple, with Dr. Sylvain Charlebois.    You can learn more about Michael  on  LinkedIn. Be sure and check out Michael's Last Request Barbecue,  his YouTube BBQ cooking channel!

We have a special bonus episode for you today; hot on the heels of the NRF Big Show, we reached out to two Retail Experts who graced the stage in New York, all the way from the U.K. and Brazil to get a more global take on the significant trends and the year in retail ahead, from London, Kate Ancketill, Founder, CEO and chief story-teller at GDR Creative Intelligence, and from São Paulo, Alberto Serrentino, Founder, advisor, board member, speaker and author, Varese Retail.Presented by CelonisDon't miss the World Retail Congress to be held April 16-18 in Paris. Each year, top retail leaders from around the world join together to hear great speakers, join in amazing conversations, and much much more!For the second year in a row the Remarkable Retail podcast is delighted to be a media partner and to offer a 20% discount on registrations for a limited time.Simply go to https://lnkd.in/ekk3_s4 for more info and to pre-register by using our special registration codes.Non-Retailer: REM-SPONRRetailer: REM20 About KateAs CEO and founder of Business Futurist consultancy GDR, Kate is a ‘wayfinder to the future' and a retail guru with tech, consumer, retail and brand specialisation.  GDR is the innovation partner to around 30 of the world's largest consumer brands, including: Target, P&G, Costa Coffee, Coca-Cola, Clorox, Danone, Carlsberg, Google, Microsoft, Jaguar Landrover, Tesco, Sainsburys, Waitrose and Lego. Kate delivers compelling big picture narratives explaining how retail, brands and experiences are changing as a result of climate, economic, cultural and social shifts, the technology revolution and the cost of living crisis. She advises on the near to medium term future of customer experience, how marketing is evolving, and how best in class global players are using tech to meet emerging environmental and customer demands. Kate takes a cross-sector, global view of innovation, which includes any interaction between brand and consumer, on or offline. Her goal is to make the audience feel inspired about their industry and their own ability to create, shape, or transform the future. She has the ability to clearly explain complex trends, societal shifts, or emerging technologies in a way that is relatable for any audience.  You can expect a charismatic performance, whether on a large stage, at a corporate event, in the boardroom, or as a panelist. Every presentation Kate gives has the WOW factor and will contain tailored research and analysis, Kate is renowned for inspirational WOW factor talks that are customised to each audience with bleeding edge innovation sourced by GDR's research and strategy teams. Much of the thinking will have been road-tested with the world's largest consumer-facing corporations, often at board level. Kate is the 'Wayfinder to the Future' for the world's largest retail conference, the NRF Big Show, having been invited to speak on future trends for the last 8 years. To read more from Kate follow the link below to her blog. Company website with newsletter signup link: www.gdruk.comMy speaking biog: www.kateancketill.comLinkedin: https://www.linkedin.com/in/kateancketill/X, Insta etc: gdrukAbout AlbertoAdvisor, board member, author and speaker.Founder of Varese Retail, a retail strategy, digital transformation and thought leadership boutique. He has over 30 years of experience in the retail and consumption industries. Serves on several boards of directors, innovation and digital acceleration committees of various retail companies and of the Brazilian Retail Consumption Society (SBVC). As an international speaker, he has made over 700 presentations, including 20 editions of the National Retail Federation's Annual Convention (NRF Big Show). He authored and co-authored 9 books and published over 300 articles. Served as an invited professor at the Fundação Getúlio Vargas' business school (FGV), and the University of São Paulo (USP). Appointed as the Only Latin-American Top Retail Influencer 2023by RETHINK Retail.LinkedIn: https://www.linkedin.com/in/alberto-serrentino-4588691/ About UsSteve Dennis is a strategic advisor, board member, and keynote speaker focused on strategic growth and transformation and the impact of digital disruption. He is the author of the bestselling book Remarkable Retail: How To Win & Keep Customers in the Age of Disruption and the forthcoming Leaders Leap: Transforming Your Company at the Speed of Disruption , which will be published in March 2024 and is now available for pre-order at book retailers everywhere. Steve regularly shares his insights in his role as a Forbes senior contributor and on social media..Don't forget to join Steve's new Linked Group for his new book.Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice, a keynote speaker around the world and consumer growth consultant.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada's top retail industry podcast,   The Voice of Retail, plus  Global eCommerce Leaders podcast, and The Food Professor , Canada's top food industry podcasts and one of the top management podcasts in the nation according to Apple, with Dr. Sylvain Charlebois.    You can learn more about Michael  on  LinkedIn. Be sure and check out Michael's Last Request Barbecue,  his YouTube BBQ cooking channel!

Kicking off our 2024 season of the podcast, Phillip and Brian discuss the storylines of the upcoming NRF Big Show. PLUS: the spatial computing hype cycle is upon us, as is a new handheld device revolution. Listen now!The Year of Spatial Computing{00:09:54} - “Shopify has conquered down market, and so naturally, the most obvious place for growth is in the enterprise, and it's just where they have to go. And then, one of the reasons why Shopify struggled mightily trying to sell to the enterprise initially is because they didn't hire what I would consider to be truly enterprise-grade sellers, and they didn't give the toolbox to be able to sell.” - Brian{00:13:18} - “Even if you don't go to NRF, the halo around The Big Show is now big enough to incorporate all of these brands that survived the tech and SaaS recession over the last year and a half. The companies that have come out the other side are now stronger for it. Even the ones that have received some critique online.” - Phillip{00:26:55} - “I think what we see in an AI-centric future is not just a gesture. It's not just, "Hey, Siri." It's not just language, it's "And this doesn't require an Internet connection for it to work.'" - Phillip{00:35:36} - “Every AI use case, every one of them, even OpenAI, in the opening demo is a commerce-centered use case. It is "Order me an Uber." It is "Get me a pizza." It is "Put this on my shopping list." Commerce is such a requirement for human existence and our connection with each other that you have to have commerce at the center of these experiences.” - Phillip{00:46:43} - “In the current state of the world, you have to capture mimesis before you actually create product market fit.” - Phillip{00:47:57} - “There's a reckoning on multiple fronts with app stores, in that app stores are about to become democratized. And they cannot be the walled gardens they have been in for 15 years. App stores are about to get disrupted.” - PhillipAssociated Links:The MUSES Bundle is here! Grab your copy of our latest annual journal today at musesjournal.comHave you checked out our YouTube channel yet?Subscribe to Insiders and The Senses to read more about what we are witnessing in the commerce worldListen to our other episodes of Future CommerceHave any questions or comments about the show? Let us know on futurecommerce.com, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners!

TalkLP Host Amber Bradley sits down with Bobby Haskins, Vice President of Retail Partnerships, at Auror to talk critical technology that helps keep employees and customers safe: License Plate Recognition (LPR).  Most practitioners don't know that Auror has this technology and Bobby clears up why that is -- and many other insights on industry trends. Although this may be new for the folks in the United States -- this technology isn't a new venture for Auror.  Hear how long Auror has been doing this and why they are considered an expert in this field. Curious to check it out beyond this amazing podcast?  Visit Auror at the NRF BIG Show in NYC at booth 1041! Need more information on their LPR technology?  Click here! TalkLP is also STOKED that Auror is supporting our Asset Protection Executive Xchange (APEX) conference September 22 - 25, 2024 as THE title sponsor!  Get SO BIG AUROR!!  

Happy New Year from the CrimeScience Podcast Team! LPRC Rebrands itself, this week our hosts discuss the continued growth of the LPRC Team! On this episode, our hosts discuss LPRC Kickoff in NYC, online vs physical shopping, and the evolution of shopping technology. The hosts also go into a recap of the latest AP/LP news and the NRF Big Show. Listen in to stay updated on hot topics in the industry and more!

In this episode of Retail Razor Show, hosts Ricardo Belmar and Casey Golden talk about preparing for NRF 2024, celebrate being a finalist in the Vendors in Partnership gala for The Retail Voice Award, and bring the latest episode of Blade to Greatness, all in under an hour!They host a special “Taylor's Version” replay of a prior interview with Andy Laudato, COO of The Vitamin Shoppe, sharing his comprehensive guide for maximizing your attendance at the NRF Big Show. Andy returns to the show for a new discussion of his anticipation for the combined NRF and supply chain shows, and the buzz surrounding AI, plus expectations for a great RetailROI Super Saturday event. In the latest episode of the ‘Blade to Greatness' segment, April Sabral, founder of retailu and The Positivity Company, returns to share her insights on leadership and how to counteract negativity in the retail industry She explains why retail leaders need to stop enrolling in negativity and reinforce a positive attitude with their teams. After listening to this episode, you, too, will be ready for #NRF2024 in January in New York City!NEWS! We are thrilled to report that our fans support propelled us as a finalist in The Retail Voice Award for the Vendors In Partnership award gala at NRF 2024! You're votes made a difference and we're honored to be one of 3 finalists for this prestigious award!WOW! As we march into our 3rd year on the show, we're honored and humbled to have hit the top of the charts on the Goodpodspodcast platform!#1 in the Top 100 Indie Management Monthly chart#2 in the Top 100 Indie Management Weekly chart#2 in the Top 100 Indie Marketing Weekly chart#3 in the Top 100 Marketing Weekly chart#4 in the Top 100 Marketing Monthly chartWe can't thank our Goodpods listeners enough! We love your support! Please continue giving us those 5-star ratings and send us your comments!Meet your hosts, helping you cut through the clutter in retail & retail tech:Ricardo Belmar, a RETHINK Retail Top Retail Influencer for 2023, 2022 & 2021, RIS News Top Movers and Shakers in Retail for 2021, advisory council member at George Mason University's Center for Retail Transformation, and director partner marketing for retail & consumer goods at Microsoft.Casey Golden, CEO of Luxlock, and RETHINK Retail Top Retail Influencer for 2023. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and building retail tech!Includes music provided by imunobeats.com, featuring Overclocked, E-Motive, and Swag, Tag & Brag from the album Beat Hype, written by Hestron Mimms, published by Imuno.The Retail Razor ShowFollow us on Goodpods: https://bit.ly/TRRSgoodpodsFollow us on Instagram: https://bit.ly/TRRSinstaFollow us on Threads: https://bit.ly/TRRSthreadsFollow us on Twitter: https://bit.ly/TwRRazorConnect with us on LinkedIn: https://bit.ly/LI-RRazorSubscribe on YouTube: https://bit.ly/RRShowYouTubeSubscribe on Apple Podcasts: https://bit.ly/RetailRazorShowRetail Razor Show Episode Page: https://bit.ly/RRShowPodHost → Ricardo Belmar,Follow on Twitter - https://bit.ly/twRBelmarConnect on LinkedIn - https://bit.ly/LIRBelmarCo-host → Casey Golden,Follow on Twitter - https://bit.ly/twCaseyConnect on LinkedIn - https://bit.ly/LICasey

Wondering how retail businesses are strategizing to enhance the role of physical stores for a more festive shopping journey this holiday season? What sales impact will Gen Z and millennials have this season? To find out, we asked two of our favorite commerce experts to share their insights and help us unwrap this holiday season's mysteries! Roshan Jhunja, head of retail at Square, and Andrew Lipsman, principal analyst for retail & ecommerce at Insider Intelligence join hosts Ricardo Belmar and Casey Golden for an enlightening analysis of the 2023 holiday shopping season!We explore the unpredictable behaviors of consumers since the pandemic and examine consumer and seller sentiment going into Black Friday and Cyber Monday. We also consider the evolving dynamics of mobile and social commerce, AI, the continued importance of omnichannel, and Buy Now Pay Later, touching on established e-commerce giants and up and coming platforms. The conversation also reviews how businesses strategies have shifted regarding staffing and technology augmentations, and the implications of such changes on customer experience.There's much to unwrap in this episode and it's all covered in less than 50 minutes!Reports mentioned in the podcast:Square and Afterpay Festive Forecast 2023: https://squareup.com/us/en/press/festive-forecast-2023Insider Intelligence Holiday Shopping 2023 Forecast: https://content-na1.emarketer.com/holiday-shopping-2023NEWS! We are pleased to announce that the Retail Razor Show is a Vendors In Partnership Awards nominee for The Retail Voice Award at the upcoming NRF Big Show 2024! We're asking all our listeners and YouTube viewers to help us win by showing your love for our show in the voting polls:Here's how you can help by voting:1. Visit https://bit.ly/3QlKr4X2. Register to vote.3. Vote for The Retail Razor Show in The Retail Voice Award category.WOW! As we zoom past our 2-year anniversary on the show, we're honored and humbled to have hit the top of the charts on the Goodpods podcast platform!We can't thank our Goodpods listeners enough! We love your support! Please continue giving us those 5-star ratings and send us your comments!Meet your hosts, helping you cut through the clutter in retail & retail tech:Ricardo Belmar, a RETHINK Retail Top Retail Influencer for 2023, 2022 & 2021, RIS News Top Movers and Shakers in Retail for 2021, advisory council member at George Mason University's Center for Retail Transformation, and director partner marketing for retail & consumer goods at Microsoft.Casey Golden, CEO of Luxlock, and RETHINK Retail Top Retail Influencer for 2023. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and building retail tech!Includes music provided by imunobeats.com, featuring Made It On Stream (Xmas), from the album Lo-Fi Christmas, written by Hestron Mimms, published by Imuno. Incldues sound effects provided by Free Sounds Library.The Retail Razor ShowFollow us on Goodpods: https://bit.ly/TRRSgoodpodsFollow us on Instagram: https://bit.ly/TRRSinstaFollow us on Threads: https://bit.ly/TRRSthreadsFollow us on Twitter: https://bit.ly/TwRRazorConnect with us on LinkedIn: https://bit.ly/LI-RRazorSubscribe on YouTube: https://bit.ly/RRShowYouTubeSubscribe on Apple Podcasts: https://bit.ly/RetailRazorShowRetail Razor Show Episode Page: https://bit.ly/RRShowPodHost → Ricardo Belmar,Follow on Twitter - https://bit.ly/twRBelmarConnect on LinkedIn - https://bit.ly/LIRBelmarCo-host → Casey Golden,Follow on Twitter - https://bit.ly/twCaseyConnect on LinkedIn - https://bit.ly/LICasey

Hosts Ricardo Belmar and Casey Golden explore the diverse applications and benefits of RFID technology in the retail landscape, unlocking the potential for innovation from supply chain to in-store operations. Special guest John Pierre Kamel, managing director of RFID Sherpas, demonstrates how RFID excels in offering inventory visibility and accuracy to drive significant performance increases in retail business operations and sales.We also bring you the latest episode in our "Blade to Greatness" mini-series. In this segment, we invite a retail industry leader to offer one skill or trait that all retail executives need to become great leaders. Whether in stores or at corporate, we'll uncover valuable tips and advice that you can apply to your own retail career path. April Sabral, founder of retailu.ca, an online leadership development portal for field leaders and the author of two books, The Positive Effect, and her latest, Incurable Positivity, joins us to share her insights on an incredibly important topic that every retail leader needs to master: how to cultivate a positive culture for your retail employees!NEWS! We are pleased to announce that the Retail Razor Show is a Vendors In Partnership Awards nominee for The Retail Voice Award at the upcoming NRF Big Show 2024! We're asking all our listeners and YouTube viewers to help us win by showing your love for our show in the voting polls:Here's how you can help by voting:1. Visit https://bit.ly/3QlKr4X2. Register to vote.3. Vote for The Retail Razor Show in The Retail Voice Award category.WOW! As we zoom past our 2-year anniversary on the show, we're honored and humbled to have hit the top of the charts on the Goodpods podcast platform!We can't thank our Goodpods listeners enough! We love your support! Please continue giving us those 5-star ratings and send us your comments!About our Guest:With over two decades of experience, JP Kamel is a seasoned retail technology veteran, with a keen focus on RFID, Mobility and Omni solutions. As the Managing Director of RFID Sherpas since 2010, JP has been a driving force behind transformative change for global retailers, branded suppliers, and technology companies implementing RFID. He specializes in helping to effect transformational change for his clients by harnessing the power of data, inventory accuracy & visibility, process re-engineering, and Artificial Intelligence. JP is a regular contributor to leading retail publications on the value of Inventory Accuracy and Visibility and has been a guest speaker and keynote at multiple conferences around the world.  Meet your hosts, helping you cut through the clutter in retail & retail tech:Ricardo Belmar, a RETHINK Retail Top Retail Influencer for 2023, 2022 & 2021, RIS News Top Movers and Shakers in Retail for 2021, advisory council member at George Mason University's Center for Retail Transformation, and director partner marketing for retail & consumer goods at Microsoft.Casey Golden, CEO of Luxlock, and RETHINK Retail Top Retail Influencer for 2023. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and building retail tech!Includes music provided by imunobeats.com, featuring Overclocked, E-Motive, and Swag, Tag, And Brag from the album Beat Hype, written by Hestron Mimms, published by Imuno. The Retail Razor ShowFollow us on Goodpods: https://bit.ly/TRRSgoodpodsFollow us on Instagram: https://bit.ly/TRRSinstaFollow us on Threads: https://bit.ly/TRRSthreadsFollow us on Twitter: https://bit.ly/TwRRazorConnect with us on LinkedIn: https://bit.ly/LI-RRazorSubscribe on YouTube: https://bit.ly/RRShowYouTubeSubscribe on Apple Podcasts: https://bit.ly/RetailRazorShowRetail Razor Show Episode Page: https://bit.ly/RRShowPodHost → Ricardo Belmar,Follow on Twitter - https://bit.ly/twRBelmarConnect on LinkedIn - https://bit.ly/LIRBelmarCo-host → Casey Golden,Follow on Twitter - https://bit.ly/twCaseyConnect on LinkedIn - https://bit.ly/LICasey

Our final recording, live and in-person, raw and uncut, from Groceryshop 2023 has our hosts, Ricardo Belmar and guest host Jeff Roster learning how to harness the power of spatial computing with returning guest, Neil Redding, Founder and CEO of Redding Futures! Part of our special cross-over event with This Week in Innovation podcast, Jeff and Ricardo sat down with Neil to understand how Auki Labs new product release is redefining retail operations via the benefits of spatial computing and augmented reality, resulting in increased productivity and efficiency for store teams. The trio discuss what the future looks like for spatial computing use cases in retail, attempt to forecast the market for spatial computing, consider applications with autonomous vehicles and robotics, and close the discussion with a fun look at how Apple's mainstreaming of spatial computing might impact the technology's future!We also bring you the latest episode in our "Blade to Greatness" mini-series. In this segment, we invite a retail industry leader to offer one skill or trait that all retail executives need to become great leaders. Whether in stores or at corporate, we'll uncover valuable tips and advice that you can apply to your own retail career path. Ron Thurston, co-founder of Ossy, author of Retail Pride, the Guide to Celebrating Your Accidental Career, host of the Retail in America nationwide tour and podcast, speaker, advisor, board member, and former retail operations leader at Intermix, Saint Laurent, Bonobos, Tory Burch, Apple, and Williams-Sonoma joins us to share his insights on the issues facing frontline retail workers and retail leaders today.In this episode, Ron talks to us about why it's so important for retail leaders to implement a career development culture as the first step to change their mindset and make change in the recruiting and retention of retail employees!NEWS! We are pleased to announce that the Retail Razor Show is a Vendors In Partnership Awards nominee for The Retail Voice Award at the upcoming NRF Big Show 2024! We're asking all our listeners and YouTube viewers to help us win by showing your love for our show in the voting polls:Here's how you can help by voting:1. Visit https://bit.ly/3QlKr4X2. Register to vote.3. Vote for The Retail Razor Show in The Retail Voice Award category.WOW! As we zoom past our 2-year anniversary on the show, we're honored and humbled to have hit the top of the charts on the Goodpods podcast platform!No. 1 in the Top 100 Indie Management Podcasts of the week chartNo. 2 in the Top 100 Indie Management Podcasts of the month chartNo. 5 in the Top 100 Indie Marketing Podcasts of the week chartWe can't thank our Goodpods listeners enough! We love your support! Please continue giving us those 5-star ratings and send us your comments!About our Guest:Neil Redding is a keynote speaker, author, Innovation Architect and Near Futurist. Neil has worked at the convergence of digital and physical for decades, and is an expert in spatial computing, virtual and augmented reality (VR/AR), AI and convergent brand ecosystems. Neil currently leads Redding Futures, a boutique consultancy that enables brands and businesses to powerfully the Near Future. Prior to founding Redding Futures, Neil held leadership roles at Mediacom, Proximity/BBDO, Gensler, ThoughtWorks, Auki Labs, and Lab49. Neil is also editor of Near Future of Retail, author of the forthcoming book The Ecosystem Paradigm, and advises multiple startups at the leading edge of the digital-physical convergence.Meet your hosts, helping you cut through the clutter in retail & retail tech:Ricardo Belmar, a RETHINK Retail Top Retail Influencer for 2023, 2022 & 2021, RIS News Top Movers and Shakers in Retail for 2021, advisory council member at George Mason University's Center for Retail Transformation, and director partner marketing for retail & consumer goods at Microsoft.Casey Golden, CEO of Luxlock, and RETHINK Retail Top Retail Influencer for 2023. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and building retail tech!Includes music provided by imunobeats.com, featuring Overclocked, E-Motive, and Swag, Tag, And Brag from the album Beat Hype, written by Hestron Mimms, published by Imuno. The Retail Razor ShowFollow us on Goodpods: https://bit.ly/TRRSgoodpodsFollow us on Instagram: https://bit.ly/TRRSinstaFollow us on Threads: https://bit.ly/TRRSthreadsFollow us on Twitter: https://bit.ly/TwRRazorConnect with us on LinkedIn: https://bit.ly/LI-RRazorSubscribe on YouTube: https://bit.ly/RRShowYouTubeSubscribe on Apple Podcasts: https://bit.ly/RetailRazorShowRetail Razor Show Episode Page: https://bit.ly/RRShowPodHost → Ricardo Belmar,Follow on Twitter - https://bit.ly/twRBelmarConnect on LinkedIn - https://bit.ly/LIRBelmarCo-host → Casey Golden,Follow on Twitter - https://bit.ly/twCaseyConnect on LinkedIn - https://bit.ly/LICasey

Our latest recording, live and in-person, raw and uncut, from Groceryshop 2023 shines a light on one of the top trends from the show – Retail Media Networks! Part of our special cross-over event with guest host, Jeff Roster, host of This Week in Innovation podcast, Jeff and regular host Ricardo Belmar invited leading retail media analyst, Andrew Lipsman, principal analyst for retail & e-commerce at Insider Intelligence, to the mic. Together they analyze everything from Instacart's IPO, which landed on Day 1 of Groceryshop, to defining what it takes to create a successful retail media network, to identifying how RMNs will expand beyond search, and beyond in-store media. Hint – start thinking about connected TV and streaming TV! What will the future hold for retail media? Our trio spells it out in about 30 minutes!We also bring you the latest episode in our "Retail Razor Data Blades" mini-series, where we discuss real-world numbers and consumer insights based on research at the point of sale with the help of Georgina Nelson, CEO of TruRating. In this episode, Georgina continues our exploration of self-checkout to help retailers understand why the perception of choice is essential during the checkout experience for consumers!NEWS! We are pleased to announce that the Retail Razor Show is a Vendors In Partnership Awards nominee for The Retail Voice Award at the upcoming NRF Big Show 2024! We're asking all our listeners and YouTube viewers to help us win by showing your love for our show in the voting polls:Here's how you can help by voting:1. Visit https://bit.ly/3QlKr4X2. Register to vote.3. Vote for The Retail Razor Show in The Retail Voice Award category.WOW! As we reach our 2-year anniversary with the show, we're honored and humbled to hit the top of the charts on the Goodpods podcast platform!No. 1 in the Top 100 Indie Management Podcasts of the week chartNo. 2 in the Top 100 Indie Management Podcasts of the month chartNo. 5 in the Top 100 Indie Marketing Podcasts of the week chartWe can't thank our Goodpods listeners enough! We love your support! Please continue giving us those 5-star ratings and send us your comments!Meet your hosts, helping you cut through the clutter in retail & retail tech:Ricardo Belmar, a RETHINK Retail Top Retail Influencer for 2023, 2022 & 2021, RIS News Top Movers and Shakers in Retail for 2021, advisory council member at George Mason University's Center for Retail Transformation, and director partner marketing for retail & consumer goods at Microsoft.Casey Golden, CEO of Luxlock, and RETHINK Retail Top Retail Influencer for 2023. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and building retail tech!Includes music provided by imunobeats.com, featuring Overclocked, E-Motive, and Tech Lore from the album Beat Hype, written by Hestron Mimms, published by Imuno. The Retail Razor ShowFollow us on Goodpods: https://bit.ly/TRRSgoodpodsFollow us on Instagram: https://bit.ly/TRRSinstaFollow us on Threads: https://bit.ly/TRRSthreadsFollow us on Twitter: https://bit.ly/TwRRazorConnect with us on LinkedIn: https://bit.ly/LI-RRazorSubscribe on YouTube: https://bit.ly/RRShowYouTubeSubscribe on Apple Podcasts: https://bit.ly/RetailRazorShowRetail Razor Show Episode Page: https://bit.ly/RRShowPodHost → Ricardo Belmar,Follow on Twitter - https://bit.ly/twRBelmarConnect on LinkedIn - https://bit.ly/LIRBelmarCo-host → Casey Golden,Follow on Twitter - https://bit.ly/twCaseyConnect on LinkedIn - https://bit.ly/LICasey

We continue our series of recordings live and in-person at Groceryshop 2023 this episode with a fascinating exploration of trends in the world of startups with Microsoft for Startups global retail lead, Shish Shridhar. Part of our special cross-over event with guest host, Jeff Roster, host of This Week in Innovation podcast, Jeff and regular host Ricardo Belmar sat down with Shish to discuss 3 trends at Groceryshop in the context of the startup community – Generative AI, meal planning, and automation. Plus, the trio take a look at what we should expect in the broader retail tech community over the next 6 months going into 2024. It's a Retail Avengers reunion from back in our original Clubhouse days – get ready for a fun, raw and uncut, discussion with the potential to go in any direction with this trio!We also bring you the latest episode in our ‘Blade to Greatness' mini-series! In this segment, we invite a retail industry leader to offer one skill or trait that all retail executives need to become great leaders. Whether in stores or at corporate, we'll uncover valuable tips and advice that you can apply to your own retail career path. Jeffrey McNulty, Founder and CEO of New Retail Ethos Consultancy, author of The Ultimate Retail Manual, and creator of The Ultimate Retail Course: Become a Retail RockStarreturns to the show for this powerful new segment to discuss an incredibly important skill retail leaders need – fostering intrapreneurship!NEWS! We are pleased to announce that the Retail Razor Show is a Vendors In Partnership Awards nominee for The Retail Voice Award at the upcoming NRF Big Show 2024! We're asking all our listeners and YouTube viewers to help us win by showing your love for our show in the voting polls:Here's how you can help by voting:1. Visit https://bit.ly/3QlKr4X2. Register to vote.3. Vote for The Retail Razor Show in The Retail Voice Award category.WOW! As we hit our 2-year anniversary with the show, we're honored and humbled to reach the top of the charts on the Goodpods podcast platform!No. 1 in the Top Indie Management Podcasts of the week chartNo. 3 in the Top Indie Management Podcasts of the month chartNo. 7 in the Top Marketing Podcasts of the week chartWe can't thank our Goodpods listeners enough! We love your support! Please continue giving us those 5-star ratings and send us your comments!UPDATE - We're currently at number 20 on the Feedspot Top 60 Best Retail podcasts list – if you enjoy our show, please consider giving us a 5-star review in Apple Podcasts & help us move our way up the Top 20! https://blog.feedspot.com/retail_podcasts/Meet your hosts, helping you cut through the clutter in retail & retail tech:Ricardo Belmar, a RETHINK Retail Top Retail Influencer for 2023, 2022 & 2021, RIS News Top Movers and Shakers in Retail for 2021, advisory council member at George Mason University's Center for Retail Transformation, and director partner marketing for retail & consumer goods at Microsoft.Casey Golden, CEO of Luxlock, and RETHINK Retail Top Retail Influencer for 2023. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and building retail tech!Includes music provided by imunobeats.com, featuring Overclocked, E-Motive, and Swag, Tag & Brag from the album Beat Hype, written by Hestron Mimms, published by Imuno. The Retail Razor ShowFollow us on Goodpods: https://bit.ly/TRRSgoodpodsFollow us on Instagram: https://bit.ly/TRRSinstaFollow us on Threads: https://bit.ly/TRRSthreadsFollow us on Twitter: https://bit.ly/TwRRazorConnect with us on LinkedIn: https://bit.ly/LI-RRazorSubscribe on YouTube: https://bit.ly/RRShowYouTubeSubscribe on Apple Podcasts: https://bit.ly/RetailRazorShowRetail Razor Show Episode Page: https://bit.ly/RRShowPodHost → Ricardo Belmar,Follow on Twitter - https://bit.ly/twRBelmarConnect on LinkedIn - https://bit.ly/LIRBelmarCo-host → Casey Golden,Follow on Twitter - https://bit.ly/twCaseyConnect on LinkedIn - https://bit.ly/LICasey

Mike Newman and Joe Lynch discuss sustainability and reusable packaging. Mike is the CEO of Returnity Innovations, a triple bottom line company dedicated to supporting its investors, the community, and the planet. About Mike Newman Mike Newman, the CEO of Returnity Innovations, is a recognized authority in the field of transformational logistics platforms, specializing in shifting from single-use to circularity through reusable packaging solutions for companies and organizations. With a strong commitment to reducing plastic and corrugated cardboard waste while achieving significant cost savings in packaging expenses, Mike has made substantial contributions to the industry. He holds an MBA from the prestigious Ross School of Business at the University of Michigan. Throughout his extensive career spanning over 20 years, Mike has been instrumental in merging supply chain and sustainability initiatives. Notably, he has served as the Sales and Marketing Vice President for ReCellular, where he developed e-waste programs for renowned companies like Verizon, Walmart, and Best Buy. Mike's expertise has earned him speaking engagements at prominent events such as Shoptalk, NRF Big Show, Package Fulfillment, Logistics & Delivery EXPO, Home Delivery World, Pack EXPO, and Waste Expo. About Returnity Returnity, headquartered in Brooklyn, New York, is a triple bottom line company dedicated to supporting its investors, the community, and the planet. Specializing in reusable packaging solutions, Returnity offers a wide range of products to companies and organizations. Their offerings include consumer and B2B reusable bags, industrial/enterprise reusable solutions, and customizable options. With an extensive product lineup consisting of reusable shipping boxes, bags, envelopes, and shopping bags, Returnity caters to both enterprise and consumer needs. The company provides a comprehensive integration plan that encompasses cleaning, repair, and replacement services. Renowned clients such as Walmart, Estée Lauder, New Balance, and Rent the Runway rely on Returnity's expertise in designing, manufacturing, and implementing reusable packaging and circular logistics systems. Impressively, their packaging solutions facilitate over 1 million shipments and deliveries per month, achieving an impressive return rate of 95.5% through their target of 20 customer shipment/delivery cycles (40 in total) per bag or box. Key Takeaways: Sustainability and Reusable Packaging Triple Bottom Line Approach: Returnity is a company committed to supporting investors, the community, and the planet. Extensive Product Range: They offer a diverse selection of reusable packaging solutions, including consumer and B2B reusable bags, industrial/enterprise solutions, and customizable options. Comprehensive Integration Plan: Returnity provides a full-service integration plan that covers cleaning, repair, and replacement services for their reusable packaging products. Renowned Clientele: Returnity's expertise is trusted by renowned clients such as Walmart, Estée Lauder, New Balance, and Rent the Runway. Impressive Shipment and Delivery Volume: Their packaging solutions facilitate over 1 million shipments and deliveries per month. High Return Rate: Returnity achieves a remarkable return rate of 95.5% through their target of 20 customer shipment/delivery cycles (40 in total) per bag or box. Addressing the Packaging Problem: Returnity recognizes the challenges posed by excessive cardboard waste in the shipping and delivery industry. Reusable Packaging Solution: They offer durable, customized, and reusable bags and boxes, along with supporting logistics systems. Comprehensive Approach: Returnity follows a systematic approach, starting with a reusable packaging analysis, followed by a pilot program to measure performance and finally scaling up based on the learnings. Circular Framework: Returnity embraces a circularity framework, allowing businesses to make the switch to reusables, thus reducing waste and promoting sustainability. Learn More About Sustainability and Reusable Packaging Mike on LinkedIn Returnity on LinkedIn Returnity website Operations Partner - Beyond the Bag Consortium The Last Box - Reducing Cardboard Waste Finalist - 2023 Reusies Packaging Europe - How to measure reusable packaging success Retail Dive - The next frontier in e-commerce packaging Episode Sponsor: TMSA TMSA: 2023 ELEVATE Conference The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn, Overcast Check out The Logistics of Logistics on Youtube

Physical retail is far from dead, but for many retailers traffic is increasingly harder to come by. In a fascinating panel recorded live on the floor at last month's NRF "Big Show," we welcome three founding CEO's to discuss how to create a more remarkable customer experience by leveraging innovative technology.Our guests are Daniel Black from Glass Media, Morgan Davis from MarketDial and Chris Todd from TheatroBut we kick-off the episode with a run-down of the headlines making waves in the world of retail including whether Bed, Bath & Beyond got a real life line or just a temporary reprieve, what to make of earnings reports from Capri, Under Armour, and Simon Property, and the possibility that expanding layoffs might have a cascading effect. We also discuss whether declining imports are a cause for concern, before wrapping up with Canada Goose's strategy to ramp up its growth plans.We're headed to Las Vegas in March for another edition of Shoptalk. Retailers and brands can get a Shoptalk ticket for a reduced rate of just $1950 rate here using our special discount code RBREMARK1950.About MorganMorgan is the co-founder add CEO of MarketDial.  Prior to MarketDial, Morgan was an associate at Kickstart Seed Fund. He also previously worked at the Boston Consulting Group (BCG) and focused in its Consumer Practice Area. While at BCG his projects included several due diligences for top-tier PE funds, a data-driven brand redesign for a nationalQSR chain, international marketing and sales benchmarking and training for a large consumer goods company, and a strategic overhaul and implementation of a consumer-facing education program for a specialty consumer goods manufacturer.About DanielDaniel, a Silicon Valley native, is often referred to as an entrepreneurial rebel for choosing to launch his retail technology company “Glass-Media” in Dallas, Texas. Since moving to Dallas in 2013, Daniel has quickly become an integral part of the startup community/ecosystem. In February 2015, Daniel was co-featured on the cover of “D CEO Magazine" in an article entitled “The New Faces of Dallas Tech.” Later that year, he was named a finalist for the Tech Titans - Emerging Company CEO Award and was honored in the Tech Titans Gala. Daniel is a firm believer in giving back. He is a mentor at a local, leading venture accelerator and remains actively involved with the Dallas Entrepreneurial Center and various other entrepreneurial organizations throughout the Dallas-Fort Worth metroplex. Daniel attributes much of his success to the education he received at Claremont McKenna College. He graduated with a dual major in Economics/Government and completed the Leadership Studies Sequence. During his senior year, he was awarded “Claremont McKenna College Entrepreneur of the Year”. To date, Daniel remains involved with the College's Center for Innovation and Entrepreneurship (CIE) and was honored to have been selected as a Kravis Leadership Fellow.About ChisChris is responsible for leading Theatro's overall direction, strategy, and growth. Chris is a “roll up your sleeves” type leader who is passionate about the strategy of a business. Chris believes that most every idea can be a winner…it's all about figuring out the strategy angles to drive success! As a co-founder, Chris has been instrumental in guiding Theatro from an early innovative concept into a fast-paced growth company.Chris has 25+ years of experience in senior executive positions with small start-ups and large multinationals in a diverse array of industries, including software, networking and apps for leading hardware and software companies including Cisco Systems, AppTrigger, Metaswitch, Extreme Networks and Newbridge Networks.About UsSteve Dennis is an advisor, keynote speaker and author on strategic growth and business innovation. You can learn more about Steve on his       website.    The expanded and revised edition of his bestselling book  Remarkable Retail: How To Win & Keep Customers in the Age of Disruption is now available at  Amazon or just about anywhere else books are sold. Steve regularly shares his insights in his role as a      Forbes senior contributor and on       Twitter and       LinkedIn. You can also check out his speaker "sizzle" reel      here.Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada's top retail industry podcast,       The Voice of Retail, plus  Global eCommerce Leaders podcast, and The Food Professor  with Dr. Sylvain Charlebois.    You can learn more about Michael   here  or on     LinkedIn. Be sure and check out Michael's latest venture for fun and influencer riches - Last Request Barbecue,  his YouTube BBQ cooking channel!

We're back with another insightful episode recorded at last month's NRF "Big Show." This time our focus is on how entrepreneurs bring their ideas to market, secure venture capital funding, and fight through all the challenges to create a sustainable, remarkable business.We're fortunate to have two great female founders join us to share their wisdom. Michelle Bacharach heads up FindMine, the AI powered company that helps consumers and brands find their best looks. Katie Hotze founded and leads Grocery Shopii, an innovative technology platform that powers digital meal planning. In a wide ranging discussion we learn about the inspiration for their companies, how they've funded and scaled them, and explore some of the unique challenges faced by founders from under-represented communities. But first we give our perspectives on the most remarkable retail news of the week, with a fairly deep dive into Amazon's concerning quarterly earnings report. We also give our quick takes on news about Sam's Club's expansion plans, a very strong US jobs report, Tom Kingsbury being named "permanent" CEO at Kohl's, Ryan Cohen's setting his activist sights on Nordstrom, Bed, Bath & Beyond's looming bankruptcy filing, and how Rent the Runway has kicked the debt can down the road. ******We're headed to Las Vegas in March for another edition of Shoptalk. Retailers and brands can get a Shoptalk ticket for a reduced rate of just $1950 rate here using our special discount code RBREMARK1950.About MichelleMichelle is CEO and Co-Founder of FINDMINE, an award winning software platform that uses machine learning to scale product curation for the world's top retailers. As a product and strategy expert, Michelle is experienced in growing companies by launching software, apps and websites to millions of people, putting together joint ventures, and conceiving of new products. Michelle has shared her expertise with thousands of leaders in retail and technology as a speaker at SXSW, the National Retail Federations' Retail's Big Show and Shop.org, Intel's Shift, Women in Machine Learning and Data Science, and many others.  About KatieNamed a Top 10 Women in Grocery Tech by RIS, Katie Hotze is an innovative leader and entrepreneur with over two decades of experience in digital marketing, data analytics and business strategy. Katie is the founder and CEO of Grocery Shopii, a Charlotte-based startup that solves a $550B problem in the CPG & Retail industry by reducing cart abandonment with machine learning. Grocery Shopii uses recipes as a recommendation engine to expedite online grocery shopping inside the shopping journey.Prior to Grocery Shopii, Katie spent 20 years in management and technology consulting where she led global marketing teams for Mercer, the world's largest HR consultancy, and BearingPoint. She holds an M.B.A. and Business Analytics certification from William & Mary, and a B.S. in Marketing from Virginia Commonwealth University. In 2018, Katie was a Direct Marketing News (DMN) 40-Under-40 Award Recipient. She's also been awarded the Top Women in Grocery honor by Progressive Grocer. Today, she is a regular speaker on both digital and social media topics at conferences in the marketing and grocery retail spaces.A resident of Charlotte, N.C., Katie is a graduate of UNC-Charlotte's Ventureprise entrepreneurial program and is an active participant in the city's tech community.About UsSteve Dennis is an advisor, keynote speaker and author on strategic growth and business innovation. You can learn more about Steve on his       website.    The expanded and revised edition of his bestselling book  Remarkable Retail: How To Win & Keep Customers in the Age of Disruption is now available at  Amazon or just about anywhere else books are sold. Steve regularly shares his insights in his role as a      Forbes senior contributor and on       Twitter and       LinkedIn. You can also check out his speaker "sizzle" reel      here.Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada's top retail industry podcast,       The Voice of Retail, plus  Global eCommerce Leaders podcast, and The Food Professor  with Dr. Sylvain Charlebois.    You can learn more about Michael   here  or on     LinkedIn. Be sure and check out Michael's latest venture for fun and influencer riches - Last Request Barbecue,  his YouTube BBQ cooking channel!

This episode of the RETHINK Retail Podcast was recorded live at the NRF Big Show 2023 on January 16th, 2023. In this episode, host Julia Raymond Hare sits down with Jacee Scoular, senior director of brand marketing strategy at Hollister following her stage session on purpose driven retail with fellow brand executives from Chobani and Nordstrom. Together they discuss trends that are dominating 2023 as well as how the retailer is leaning into purpose with its Hollister Confidence Project and activating social good campaigns focused on anti-bullying and cultivating teen confidence. If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts. - - - - - - Host: Julia Hare Produced by Gabriella Bock

This episode of the RETHINK Retail Podcast was recorded live at the NRF Big Show 2023 on January 16th, 2023. In this episode, host Julia Raymond Hare sits down with Matthew Kaness, CEO of GoodWillFinds, who leads the expansion of the Goodwill Network's recently launched e-commerce site. Together they discuss the retail and sustainability trends that will dominate 2023 as well as how Generation Z has helped the non-profit expanded into the digital world. If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts. - - - - - - Host: Julia Hare Produced by Gabriella Bock

We're just back from New York and the 2023 edition of the National Retail Federation's Big Show. As we rest our weary legs, we hop back on the mic to share some of our key takeaways gleaned from the Expo floor, the conference stages, conversations in the halls, and at various events we attended. We also recorded several new podcast episodes while we were there. Stay tuned as we release them over the coming weeks. And for a quick overview of the session we did on the Big Ideas stage with the Container Store's EVP of Strategy & Analytics Gretchen Ganc go here.    We'll also be releasing our interview live on the stage with Gretchen as an upcoming episode of the podcast. About UsSteve Dennis is an advisor, keynote speaker and author on strategic growth and business innovation. You can learn more about Steve on his       website.    The expanded and revised edition of his bestselling book  Remarkable Retail: How To Win & Keep Customers in the Age of Disruption is now available at  Amazon or just about anywhere else books are sold. Steve regularly shares his insights in his role as a      Forbes senior contributor and on       Twitter and       LinkedIn. You can also check out his speaker "sizzle" reel      here.Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada's top retail industry podcast,       The Voice of Retail, plus  Global E-Commerce Tech Talks  ,      The Food Professor  with Dr. Sylvain Charlebois and now in its second season, Conversations with CommerceNext!  You can learn more about Michael   here  or on     LinkedIn. Be sure and check out Michael's latest venture for fun and influencer riches - Last Request Barbecue,  his YouTube BBQ cooking channel!

2023 LPRC Kickoff was a huge success with a sold out event! In this week's episode, our co-hosts discuss the activities and review of the NRF Big Show from everyone's […] The post CrimeScience – The Weekly Review – Episode 134 with Dr. Read Hayes, Tom Meehan & Tony D'Onofrio appeared first on LPRC.

This episode of the RETHINK Retail Podcast was recorded live at the NRF Big Show 2023 on January 16th, 2023. In this episode, guest host Melissa Minkow sits down with Martin Urruita, global head of retail innovation and experience at Lego, following his packed session at the Big Show. Together they discuss digital innovation and the role digital is playing in Lego's physical store experience, as well as how Lego differentiates its DTC experience strategy from its retailer partner experience. Martin also reveals the projects he most excited about in 2023 as well as what else we can expect from his team of master builders. If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts. - - - - - - Host: Melissa Minkow Produced by Gabriella Bock

It's a big week for the Retail Auto Industry as the 2023 NADA Show is coming in hot and we're making sure no one is left out! We'll give you the plan as we also talk about the return of salesmanship, as well as how some retailers are dropping gems for Dealers to pick up. Let's talk about the NADA schedule for everyone who can and can't make it this year. ASOTU coverage will be comprehensive on the ground.  ASOTUNADA.comWhy is it so important to the industry? Dealers, Partners, Make Meetings, etcWed - Arlington ASOTUx VenueThurs - JD Power, AN Retail Forum, ATA, NADA Party, AWA AwardsFri - Ribbon cutting, floor open, education, Sat - New Chair, Time Dealer of the YearSun - Wrap ups and rechargeIndustry veterans sound off on the quickly evolving changes to the sales process, namely, a return to ‘selling' as the effects of returning inventory are quickly setting in. Adam RobinsonDaniel GoaverDavid KainFor our last story today we could tell you something about Hertz EV partnership in Denver, or that Tesla Superchargers are moving one step closer to being available for all EV drivers, but instead, we think it's more helpful to start your week off and end this show with talking about what some progressive retailers are doingThis week at the NRF Big Show, Shawn Wilkinson, e-commerce program manager for personalization at Dick's Sporting Goods, talked about how he led the e-comm department to launch a project of customizing emails to match the interests of the people who were browsing and not converting: aka, intentional personalizationEmails had been very general and he implemented a policy of numerous, small tests to see what worked“Art of the Possible” initiative which involved numerous ‘scrappy' tests to see what worked and then doubled down on thoseGet cross-functional buy-in within the enterprise;Think of a mission statement and vision;Set clear KPIs to measure success, iterate and demonstrate the value of the program to get further executive buy-in.Home Improvement Retailer, Lowe's might just be the next desired location for your kid's next birthday party as the chain is testing its “Build a Birthday” concept at 10 locations in Arizona, California, Indiana, Illinois, New Jersey, New York, North Carolina, Tennessee, Texas and UtahModeled after its successful Saturday workshop programKids as young as 5 and parties as large as 20“Parents will have the option of having Lowe's provide pizza, drinks and desserts from Domino's along with party favors such as t-shirts, water bottles and backpacks.“Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/ Read our most recent email at: https://www.asotu.com/media/push-back-email Share your positive dealer stories: https://www.asotu.com/positivity ASOTU Instagram: https://www.instagram.com/automotivestateoftheunion

During this special episode of Retail Remix, Alicia Esposito sat with Adam Blair, Editor at Retail TouchPoints, and Philip Jackson, Co-founder of Future Commerce, to dig into their experiences bouncing around sessions and the expo floor at this year's NRF Big Show. If their insights are any indication, 2023 is shaping up to be a year of optimization, not revolution.For example, instead of pulling out pieces of tech from your stack – what Philip innocently referred to as “noodles” – retailers will look to layer new technologies on top of existing frameworks to embrace buyer needs and promote cost-effectiveness. Retailers can then stay in the conversation without sacrificing during times of economic uncertainty.The panelists discuss the key themes highlighted throughout the show, as well as the conversations they had and the lessons they learned. Listen to this episode to hear: Key industry predictions for 2023;  How retailers will invest in tech over the next year; What the future looks like for industry trade shows; and Expectations from events like NRF moving forward and what deems a successful show.  RELATED LINKS Read more of Philip's perspectives at Future Commerce Catch up on NRF 2023 coverage from Retail TouchPoints Check out the event recap from NRF 2023

EP301 - Annual Predictions, NRF Big Show, Year End Recap This ended up being a slightly longer than usual episode, sorry! If we had more time, we'd make a shorter podcast (to paraphrase Mark Twain). So here are some timecodes if you want to jump ahead: Recap of the NRF Big Show 1:27 Recap of 2022 Holiday and Full Year Results 22:43 2022 Predictions Scoring 30:34 2023 Predictions 54:51 2022 Predictions Recap Jason: NFTs, Web 3, Metaverse, and Ultrafast delivery services are all overhyped and don't deliver meaningful commerce revenue in 2022. Yes Shein exceeds $30B in annual sales, disrupting apparel industry Yes Adoption of BNPL services slows down to less than 15% CAGR in 2022. Yes Amazon opens more than 100 Amazon Fresh grocery stores No Last Mile evolves Veho, X-Delivery, shipium, or Instacart gets aquired No Jason Total Score: 3 of 5 Scot: Amazon launches a competitor to Shopify webstore, possibly via a headless solution on AWS No Amazon wins ultra-fast delivery. Gopuff, Gorilla, or  Jokr goes out of business in 2022 Yes Metaverse gets lots of buzz but no revenue Yes Livestream commerce goes mainstream in the US No Fabric gets acquired No Scot Total Score: 2 of 5 Jason pulls out the rare win! 2023 Predictions Jason: At least 2 retail bankruptcies (besides Party City) BNPL Consolidation (Klarna, Affirm, Afterpay. Sezzle) – at least one merges/exits US or BNPL. Shopify launches an ad product such as a retail media network Meta/Google/TikTok lose ad share to new social media platforms and retail media networks. Live Streaming Commerce Still not meaningful in US in 2023 (less than 5% of social commerce in US) Scot: Amazon uses this 2022 setback/slowdown/reversion to the mean for a public resetting of expectations, but behind the scenes they take share and raise the bar on shipping Shopify is acquired An innovation in e-commerce powered by ai (gpt4) surprises us by how fast it's adopted and how cool it is E-commerce accelerates back to the mean in 2H after a mean regression in 1H. E-com returns 10-15% growth rates. Sephora and/or Ulta move to a subscription model for new product discovery ChatGPT “based on trends and current developments in e-commerce, it is likely that we will see continued growth and expansion in the industry, with an emphasis on mobile commerce, personalize shopping experiences, and increased use of technologies such as artificial intelligence and virtual reality. Additionally, there may be an increased focus on issues such as sustainability and social responsibility in e-commerce” Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 301 of the Jason & Scot show was recorded on Thursday, January 19th, 2023. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. Transcript Jason: [0:23] Welcome to the Jason and Scot show this is episode 301 being recorded on Thursday January 19th I'm your host Jason retailgeek Goldberg and as usual I'm here with your co-host Scott Wingo. Scot: [0:38] Hey Jason and welcome back Jason and Scott showed listeners Jason I was looking in our in my podcast app I'm an iPhone user says looking in the Apple podcast app, we had a review in six months so I thought of the top of the show here we would ask folks if you enjoy the show we sure would appreciate a review if you are in that player you go into the app you find our podcast scroll down a fair amount because we have so many episodes about four Scrolls I would estimate and then right there you'll see the Low Five Stars we would love a five star review or any review that you'd like to leave that would be most appreciated, we do this for the reviews so we appreciate it. Jason: [1:21] Yeah I would just add that makes a great New Year's resolution because you can literally accomplish it 5 minutes after you met. Scot: [1:27] Yeah and you get a dopamine hit and feel feel better about yourself sand Jason and I will be very happy, Jason today we are going to talk about two of my favorite topics so number one you just got back from the NRF Big Show and then we are belated with our predictions and recap for last year's predictions so we're going to sneak that in here we're still in January so I still think we're kind of in the new year a little little close here recording on the 19th but I think we're still in that window, so how I was not able to make it at in our F this year but you did and I look forward to hearing what you saw there. Jason: [2:07] Yeah yeah it was a good time obviously the biggest efficiency was your absence. But for any newer listeners that haven't been there before National Retail federation's in Trade Organization represents the retail industry and and this is their big event every year this is a hundred year old show, that is always at the Jacobs Javits Center in Manhattan in mid-January usually in the middle of a blizzard. Um so so a bunch of things worked in our favor this year during the last couple covid years the Javits Center got remodeled and so. The main areas where they do Keynotes and a lot of the big presentations and content are now like a new very nice facility that's very comfortable. And it was unseasonable e nice weather so it was kind of like 30s and 40s and clear no no snow no no blizzard to have to fly home in. Scot: [3:05] That's good. Jason: [3:07] So that got things kicked off on the right foot and then to me the most exciting thing was just the vibrancy, I don't think they've published the final attendance number but I'm pretty confident it's going to be just a smidge north of their 2020 attendance so, that you know given all the things that went on in the last couple of years being positive against your last pre coded year seems pretty good definitely felt like there was a lot of energy people were really happy to be there, and I was particularly pleased because. Last year was not a great year they tried to have the show last year there was just a big pain demick spike in New York right before the show so a lot of exhibitors. Publicly pulled out other exhibitors quietly pulled out and just didn't show and so you know it was kind of this weird thing where they had. Um you know a somewhat empty Spartan giant trade Joe for where they you know they frankly made a bunch of exhibitors still come in spite of the fact that there weren't very many, attendees for them to talk to, several of the Keynotes didn't show up and came via Zoom so it was it was not a good event last year and I was a little worried that that you know people that were forced to participate last year would be resentful and less interested in coming back. But it appears like we're back to normal. Scot: [4:33] This retail thing is catching on. Jason: [4:35] Yeah yeah it's not going away. So a couple of the big trends and we won't go into depth in any of these but you know maybe some of these will come up as topics in subsequent podcast. [4:49] They're the last couple shows there's there there have always been what I'll call digital shelves like electronic fact tags everybody knows I always like to talk about video displays on shelf Edge smart shelf so that know, um what inventory they have on them and. They get incrementally better every year so there were a lot more of them this year they were all better and cheaper. For a variety of reasons I still don't think 20:23 is going to be the year that they become. Super common in the wild but the tech is getting better a related Tech that seems like it has a lot of new vendors in this space is what I call in-store analytics so that's using cameras and computer vision too, measure Shoppers in the store and kind of like Google analytics for your your store again I'm not expecting huge deployments this year but it's, the computer vision technology is just getting more and more amazing and so that the insights that these things can get from relatively few cheap cameras keeps getting better. Um there's a lot of automation at this show so you know there's the usual. Auto store and perfect pick which are two of the big automated Warehouse Systems but there are a lot of other. [6:08] Startup automation things that could bring automated picking to store fulfillment or small fulfillment centers or. Pick to light systems and gloves like a lot of. Get more efficient about fulfilling omni-channel order stuff so automation was a big theme. Another thing that got a lot of space and signage at the show was what all broadly call headless Commerce, so Shopify made a big announcement right before the show that they were releasing a new offering called Shopify Commerce components and so this is kind of a. Upmarket headless version of Shopify Shopify has always been kind of a monolithic web app that you know was a super good fit for very small start-up companies, um and you know some of which have grown to be quite large on the platform, and they've always had a second offering called Shopify plus which was. Intended to be more Enterprise features but the plus mostly meant more Enterprise sales features not necessarily a lot more Enterprise, features in the in the platform and so this new offering seems like. [7:27] You know a pretty evolved set of apis and as a we've talked about in a previous episode of this show, fine but they sometimes called the mock principles, so they had a big booth that was mostly focused on this Shopify Commerce components, Salesforce has a very similar offering they already are kind of more enterprise-e and so they were there and then there's a, I want to call my startup they've been around for a while now so I'm not sure it's fair to call it a start-up but newer more modern Commerce platform. It's called Commerce tools in the chief strategy officer, from from from Commerce tools Kelly has been on our show before they had a huge presence a big booth and sponsored a bunch of stuff so there were between Shopify Salesforce and commerce tools, you definitely got a strong headless vibe in the show and then for old timers, the trade show floor is divided into three sections there's an innovation Center which is all new startups there we had a great Innovation Center this year was mostly International companies so I companies from Israel companies from France, there were very small startup showing some pretty cool Tech there's the upstairs trade show for which is all the. [8:56] Kind of incumbent Legacy vendors the Microsoft's the oracles the ncr's, all the big players with a really big boost and then the more digital players that you know they might exhibit it shop talk or would have exhibited it at shop dot org in the past, they're in the downstairs exhibit hall and it all this is not true but it felt like this year one of the rules that was in place to exhibit at the downstairs exhibit hall is you had to rename your url to end in dot AI. [9:30] Every every single vendor downstairs. Was you know some some execution of AI and some of them were super interesting and, I think we'll talk about this later but I'm very optimistic will be a big part of the Commerce ecosystem this year and some of them are, you know pretty speculative and far-fetched so so you know a good breath of everything and then I'll sum all that up that's what the floor look like the content you know is mostly, some some decent key notes from from Big retailers and the problem with key notes from the CEOs of big retards is they're not necessarily going to share anything. [10:14] Proprietary or new insightful like it's kind of interesting to hear their their philosophies but like I don't tend to learn a lot that I'm going to use, um in my day-to-day gig from the content sessions and in our f, um but what I do love is talking to all the people in the halls and aisles and by far you know kind of trying to take everyone's temperature that I could I could get time with the overwhelming consensus was, this is 2023 is going to be a really uncertain year for retail that there's a lot of, economic challenges that people are going to be really focused on profitability and a lot of the Retailer's talked about how, um their budgets are getting reduced significantly that the focus is really going to be deploying that Capital against things that can have a short term. Benefit to their cost structure and help them get their profitability up and so I kind of interpret that as. We're going to see a lot more a lot fewer investments in customer acquisition and front end systems and a lot more investment in back-end systems and optimizations. Scot: [11:23] Pickle I got a million questions on Automation in you know kind of the state of Art and my mind is still the key the system is there something out there you think at least on the you kind of mentioned in store but I'm thinking more Warehouse side anything there that's kind of. Jason: [11:41] Yeah so there's two big vendor like so Kiva is Amazon's proprietary system and to my knowledge they don't sell it to others yet do they. Scot: [11:49] No but it's still kind of the state of Missouri. Jason: [11:52] Yeah yeah they certainly could have some point so so you know there's kind of two philosophies of these like big fulfillment center automation. [12:02] Go go get bring the goods to a picker or you know you know so you actually move Isles which is what the key this system does it moves bins, um to a human picker that then pulls them out so the picture gets to stand still or these fully automated systems that like you don't bring things in on conveyor belts and so there's two big vendors, um there's a store a vendor called Auto store which is like a, very dense set of bins that are stacked quite high and they're shuttled around on conveyor belts so it's a 3D delivery system of these these bins, and there's a bunch of big retailers if you've highly automated your your fulfillment center in the u.s. like you're probably using Auto store or their competitor perfect, and so both of those had full live demos at the show that where you know are super mesmerizing to watch because they have all these. [13:01] These bins flying around but then went there were was a lot of startups that were more Kevo like, so instead of like a conveyor belt that ends with your exact products you know in a bin ready to package, um these are things that are like lifting shelves and moving the Shelf to a to a picker so even in that Innovation Center there were several Israeli companies that you know we're in a tiny little 10 by 10 booth, with the little robot that could you know lift up a gondola full of products and bring and move it around a warehouse. Scot: [13:34] Merkel and then from afar I saw Shopify really hitting the we're headless to kind of train which I thought was interesting because they kind of have, you just kind of dip their toe in that water I read it as they must be hitting some headwinds maybe at Shopify plus maybe some churn and realize they had to go into that market pretty hard so I wonder if our friends at Fabric and some of these other places were starting to take some share from. Jason: [14:02] Yeah so I don't know if it's as explicit as taking share I think there's this notion new companies are highly likely to start life on Shopify and it's a. If a family member calls me and says I want to start a business and sell something online I'm sending him to Shopify it's the easiest safest best best way to do it, so there's a notion that those companies ought to grow up and you know either by something else or spend a lot more money with Shopify, and so I think a lot of people looked at Shopify plus and they said oh yeah that's that's for the startup companies to evolve into, and then I think a lot of people are looking at the these Shopify Commerce components in that same way I actually suspect that's not the case, the overwhelming majority of startups that start on Shopify are are going to go out of business, right I just the attrition rate is super high and so most companies aren't getting bigger and need a bigger platform, um the I think what they're trying to do by having a mid-tier kind of mid-market offering is not so much help their existing customer base to grow its to acquire, um a new customer base that you know frankly has a little more proven business model and a little more stability to kind of help them with their Journey a little bit right and so, um I think that was the intent but far behind Shopify Plus. [15:23] Shopify plus never got a ton of traction and they actually had a pretty big staff reduction in Shopify plus earlier last year so. E-commerce components does feel like a restart like they're tackling I think the right problem this time like before they were tackling, the Professional Services that they thought you know an Enterprise client would want in order to use Shopify this time they're there they're tackling the. The functionality and the flexibility that a mid-market or Enterprise client might want so I think this is going to be, an interesting play but I don't think it's so much that Bigcommerce or Fabric or Commerce tools, um stoled customers from Shopify I think it's more Shopify want some of those customers in its ecosystem as well and obviously they have a lot of resources to go after them so that's kind of how. How I interpreted it. Scot: [16:20] We will agree to disagree on the a. Jason: [16:26] As we're about to find out from the predictions I am occasionally wrong. Scot: [16:29] Yeah we all are this is the The Humbling part of this program is trying to make predictions and this current world we live in AI everything was one of the things you have to have a DOT AI anything that blew your mind, you and I had chatted about you know we're starting to see a eyes for example that'll create product detail Pages where you anything getting some traction or is it all just. Jason: [16:54] Yeah so so I so a I think there's a trend that's super annoying to me I'm old and curmudgeonly is everyone knows but like, there are a bunch of companies that are decided to AI is cool and then they're just desperately looking for a problem to solve with AI and so and sometimes they don't understand the space very well or the problems or the economics of the problem very well and so there are a bunch of, AI companies, the I don't find particularly interesting right like there's probably 30 AI companies that are like we're personalization engine to do better product recommendations with a i. [17:29] And personalized product recommendations is super important there are, 15 Enterprise products that have been using AI for 15 years and are the is the AI getting much better. [17:43] Yes but. Like the you're not necessarily like bringing anything new to the party when you're you know a small start-up in that space, um so there are you know some things I don't get super excited about. The AI for inventory management is super interesting like these models that are doing demand forecasting that are doing kind of. You know most retailers kind of have a pretty simplistic model for for inventory balancing like you know what what inventory do I put in what fulfillment center how much extra inventory do put in a store for store fulfillment, things like that and now they're using AI to make that much more robust, um AI promotion engines so you know instead of kind of a one-size-fits-all promotion where hey we're going to do 30% off this product across the whole country, um we're going to you know throw some business rules to an AI engine that's going to decide like when and where to offer a promotion and it's going to, factor in a lot more localized factors and personalization factors and so you know there might be deeper discounts and, in some stores and other some circumstances and others are even in someday Parts than others so so I think all of. AI to improve these existing business processes is super interesting and then the the new use cases. [19:12] I'm very convinced that the majority of e-commerce content the majority of product descriptions we read attributes we read are going to be written by AI in the future like it's gotten really good there's a bunch of benefits to having it read it. I'm about in the old days Channel advisor at a bunch of clients they created product content for and then they syndicated that content to a bunch of different retailers and one problem was that content was the same at all those retailers so from an SEO standpoint it didn't look very unique, and one of the things that a I can do trivially is take your master product content and make 10 variants that are. [19:48] Equally human readable but are unique so that you could Syndicate different content to eBay Amazon and Walmart for example which is. Pretty cool and as we talked with mad about last week, you know Goodwill finds is using AI to onboard all their new skews pretty efficiently so I think it's really good for that and then the last thing I'll say is there's a lot of super interesting stuff around computer vision so both, pulling product attributes out of pictures, um using the security cameras in the store to to do inventory checks and to do merchandise and compliance checks and pricing checks, um and stuff like that and using that that inventory to understand customer using those security cameras to understand customer Behavior better even using computer vision to do better loss prevention which loss prevention, is a really big issue with this show and there's an explosion in organized crime this year and so that you know kind of, predicting crime events is kind of an interesting thing the days a eyes doing so like plugging a i into a camera is yielding I think a lot of pretty interesting use cases for retailgeek. Scot: [20:57] Yeah very cool did you get to see some of our favorite folks. Jason: [21:04] I did I did I saw a lot of past guests I think I made a joke on Twitter which we're going to have to do a separate show about how sad I am about everything that's happening on Twitter, but the. The most common thing that happens to me now is I have a loud obnoxious voice that everyone at this trade show can recognize yrg from this podcast and so everyone is super excited and I get tons of compliments I feel bad that you weren't there because it's kind of, it feels nice to have all these people recognized us and talk about how we're you know an important part of their, there we can help them in their job so I really appreciate that and I want to say hi to everyone I, I did cross paths with at NRF it was awesome to meet you and thanks for for stopping and saying hello but then the next word out of their mouth is where is Scott because I'm way more interested in meeting Scott than I was in meeting you. And I have to say that you're you're too much of a big deal the coming in or out. Scot: [22:04] No just I'm allergic to the cold and had a little bit of work to do on my side the auto industry's on a different cycle than the retail industry sadly. Jason: [22:15] Yeah but they are they are colliding have you like Auto Commerce is going to be a big thing. Scot: [22:19] Yes yes was almost all Automotive companies which is kind of out of never did not have that on my bingo card. Jason: [22:27] Yeah they're going to have to rename it AES or something Auto Electronics Show. [22:43] Yeah as everyone knows my pandemic hobby is trenching US Department of Commerce retail data in Tableau and kind of annoying that in our F ended on Tuesday night, so try to get up Wednesday morning and fly home but I had to wait to leave my hotel room because the 8:30 in the morning Eastern Time on Wednesday the US Department of Commerce published, their monthly retail sales data and this month is particularly exciting to me because it's the December data so that lets us do two things. Look at November and December together and kind of understand what happened in holiday and then it also obviously lets us Wicked January through December and start talking about, 20:22 as a whole year which lets me retire all my 2021 talking points so so that was exciting. Scot: [23:36] Recap of what what did we learn. Jason: [23:37] Yeah so that's about a four-hour show but I'm gonna recap the two top lines in under 30 seconds so we'll start with a holiday so if you add November and December sales which I would argue the best view of holiday is November December January, generate data is not available in a lot of people think of holidays November and December so if we just talked about November and December, and I'm going to take a narrow definition of retail for purposes of holiday I'm going to pull cars out, I'm going to pull restaurants out and I'm going to put gas stations out because it's a super volatile thing that's not very tied to Holiday behaviors so November and December sales were up, 5.2% versus last year so from 2021 which was a monster year we went up another 5.2%, now most people were disappointed when they saw that number, big for a couple reasons last year we were up 13.4 percent using the same definition of retail so. [24:38] You know a much lower rate of growth in last year and most people you know are having to comp against last year and they set their financial goals based on last year, and also in the middle of holiday like especially around Black Friday a lot of, third-party analyst publish a prediction they say we have Secret inside data we have credit card data and we think retail sales are going to be 9% or 12% or you know there were all these estimates, there were optimistic, all the digital guys came out and said digital sales are up significantly from the previous year and the inner F came out with these vague statements and said like more people are going to be shopping on Black Friday than ever before so you heard all this good news around Black Friday which made you think. [25:20] This is going to be a big holiday season and then and so you 5.2 sounds like a huge disappointment compared to some of that over exuberant, but to put that in perspective. [25:34] The historical average growth is four point four percent so 5.2% is meaningfully above the historical average, and I don't want to say I told you so but all of you that attended my webinars about holiday performance, I heard that that I was predicting in that five to five and a half percent even even back then so so there's a rare occasion of me getting it right. Here's the piece of bad news about that whole thing that 5.2% was all inflation so if if you adjust those two months for inflation we were actually down 1.8% from last, so the big takeaway from holiday is. [26:12] It was disappointing it was much more difficult to make a profit on this holiday than it has the last several Prophets, so a lot of retailers came in a holiday with pretty robust inventory levels they didn't sell through their inventory what they sold they didn't sell it particular High margins, um and so that's setting us up for a uneasy first half of 2023, retailers have too much inventory and and not enough recent profit so we're likely going to see a lot of discounting and you know more pressure on on income as they kind of work through all that in. [26:47] So that's the holiday Debbie Downer the full year is I think a better story the full year we sold seven point one trillion dollars worth of stuff which that's the first time we passed the seven trillion dollar mark, that's up 8.2 percent from last year again last year was a monster year, the best year in my my career of retail so, being up 8.2% versus that you know again is a really good story it's a bad news is you pull inflation out of that and we were basically flat we were up 0.2. Um so through that lens 2022 was not a fabulous year but the one thing I would say is, what's really interesting is where is retail compared to before the pandemic and cumulatively, retails up 31% from 2019 so so the full year of 2022 is 31 percent higher than 20, um an average year over the last 20 years in retail for a full year would be up 4.7% so. 31% is still almost twice what we would expect over a three-year kakkar so you know not a, knock it out of the park year but still you know very healthy industry on the backside of this pandemic. Scot: [28:09] So if we kind of you know there's that famous chart you hate and then we reverted to the mean does this mean we're kind of back on the meat. Jason: [28:19] Because it's wrong and I get to make fun of it. Scot: [28:21] Do you love to hate how about that are you hate to love I don't know and the so we reverted kind of back to the mean do you think that this kind of resets and we get back to that kind of traditional growth. Jason: [28:35] I still think there's some factors yet to play out so I'm not sure we're going to get completely back to normal for 2023 I think we're going to, we are still seeing some residual pandemic effects and the main residual pandemic effect we're seeing is. The spending is still skewing to experiences more than Goods so there was pent up demand for experiences, so we're you know we're we're possible we're seeing people invest more in experiences and less than Goods, but we're also starting to see a lot more economic uncertainty especially in the bottom two quartiles and so you know you're starting to see even kind of lower middle class people, change their purchase Behavior you know you're hearing in Macy's earnings that they're saying their consumers start starting to make some, you know economic trades in their purchase behaviors and so a lot of that's going to be. Kind of cooked into this 2023 so I don't think we're quite back to kind of perfectly the mean but I do think the, the ratio of store sales to e-commerce is likely to look a lot more normal this year than it has the last couple of years. Scot: [29:47] Pretty cool and this is the one that doesn't really give us e-commerce data. Jason: [29:51] Yeah there's some loose e-commerce data in there which is why I didn't quote it but next month they will publish the queue for e-commerce data so that will give us. A full year of e-commerce, you know we're starting to use these T numbers instead of B numbers in e-commerce. Scot: [30:21] Got it cool we'll have to do a big show on that one and you can just have a two hours a day spewing data. Jason: [30:28] Why I can describe my charts it's soup there's no more fascinating podcast than listening to a dude drone on about a chart. Scot: [30:34] Yeah that he can't see alright world will put a put a pin in that one and come back to it, on the all right so let's talk about predictions so I had to go back and one of our many interns research this it was back on episode 284 where we did our predictions and as is our custom we like to rate and review the prior Year's predictions and then lay down a stake for the next year so if we go I guess you'll kick it off so you'll go through my predictions and I'll say how I did and you'll kind of chimed in and then we'll flip. Jason: [31:10] Awesome and are we going to do off of yours and then all five of mine is that the easiest way to do okay. So we'll start with your first prediction Amazon is going to start getting serious about a Shopify competitor in potentially double down on headless. Scot: [31:27] Yet this was a Miss as far as I know you know what I didn't see coming was Amazon has had a bit of a rough year in and especially the back half of 22 you know they've done some layoffs they've, shuddered a lot of their physical stores they stopped their plans for big grocery expansion. I'll get that get that out on the record here early and yeah they've even started shedding warehouses so I think you know what what's happened is in this post there's been some really fascinating articles where, turns out they had this automated inventory system and its name is Scott ironically with one t and it. They trusted this thing so wholesale lie that it just went kind of Rogue and did not see the downturn you know this. Track attacking back to the mean and it kind of went Bonkers and so it's a little bit of an interesting case study of AI gone wrong and that has them having their hands very busy with their Core Business and they have not had a chance to punch Shopify in the nose and in some ways they may not have to because Shopify also had a lot of wind come out of it sales. Jason: [32:41] Yeah yeah I agree and I'm inclined to give you a note that too but if I were making an argument that you got it partially right the argument would be that they rolled out a really interesting feature called by with. And we talked about on the show we had a beta tester on the show that was super bullish on it and it's kind of a trojan horse that creates them interesting. Problems for Shopify that like frankly I'm still not sure shopify's figured out what they're going to do about but that went from a pilot program to full deployment. The week before in our F and it was a major feature of Amazon's booth and it's weird they branded the booth AWS but like. The booth was talking more about by with prime than it was a WS and and you know they're not they're not in the same divisions Within. [33:31] Um so you could argue by with prime is partly a Shopify competitor, but in the interest of me staying competitive in the predictions I'm not gonna not giving it to you and I will say, of your Amazon commentary is certainly true, but be a little careful like you know people tend to look at some of that and go oh man Amazon's really flailing like they're really feeling you know it's a huge thing for them to cut back on their fulfillment capacity and you know cancel some leases and just remember, they bought more fulfillment capacity than anyone else in the world has in a single year. The year before so it's it's not like they're getting out of retail. Scot: [34:15] You're spoiling one of my. Jason: [34:16] Find that people over over read into the you know that accurate – news but they think it's it's a more material part of Amazon's business than it is. Scot: [34:27] Yeah I integrated that into one of my future predictions. Jason: [34:31] All right so so we're going over one I like it so far I'm winning that your second prediction is Amazon puts a hurting on go puff and others go puff gorilla and Joker. Don't get out of 2022. Scot: [34:48] Yeah I'm going to score this one a win I don't I think somebody's out our business and I think go Puffs on its last legs if it's did it do a Down Round and layoffs and I don't. I certainly haven't even used it I don't know if it's I'm sure it's still around but I feel like it is on its last legs and I'm increasingly here in North Carolina like in Chicago you've had this for a while I'm increasingly getting offers that say Hey if you if you throw a little bit more in the cart you can get this thing overnight which has been kind of you know I feel like Amazon is really starting to shorten that delivery window in this post covid world. Jason: [35:26] Yeah so I'll give you a yes for that I do think a lot of the instant delivery companies like pulled out of markets or flat went out of business or left the US in 2020 so I think that's fair. I'm not sure go puff is publicly position themselves as quite as dire, as you did I could be wrong but they you know they're the biggest player left standing and and I think they have some some positive and negative indicators. The one thing I would quibble with is it's not clear to me if they are if all this instant Commerce not working is because Amazon put a hurt on them or whether, it just wasn't a good business model than enough customers were willing to pay for. Anyway right so I'm not sure if Amazon was the direct cause of all that pain or not but I do secretly think, Amazon has much better service levels than a lot of people realize you live in a wonderful place but it's. It's probably not a tier-one market for Amazon I talk to a lot of people in cities that The the vast majority of their orders are delivered same day and certainly the vast majority of stuff I ordered from Amazon, I get that order in by noon and it's it my doorstep before 10:00 that night and so that still is different than this instant delivery but. [36:49] I think Amazon's service level is darn impressive and I think you know that certainly you didn't want to be an investor in instant delivery in 2022. So I'll give you a yes. Scot: [37:01] Yes Pooh okay. Jason: [37:06] So your third one is metaverse lots of demo videos no Revenue. Scot: [37:13] Yeah think I nailed this one the Facebook has had a lot of Pi interface for spending an inordinate billions and billions of dollars on the Oculus the sales have dramatically underperformed even you know even moderate to light expectations there's no real use case that's popped out of here and then just generally and then certainly if we look at our e-commerce world there's really not much going on here so this one's been kind of a dud I'm a little bummed because I love AR and VR I just don't think we've kind of come up with the use case I think the wild card on this technology is there's increasingly detailed rumors of Apple having a device and if anyone can figure this out I think applicant but until they do, I think we're not going to see a lot of metaverse updates. Jason: [38:01] Yeah yeah I think this is a category that to me like if people are familiar with the Gartner hype cycle it fits it perfectly like. There definitely is a chance that there will be a version of The Meta verse that's very meaningful at some point but right now it's wildly overhyped. One could quibble with your in precise language like you say no revenue and of course there are some, some novel examples where there's a little bit of Revenue and the one that has meaningful revenue is for the kids is real box where you know it's. Game Revenue it gets its you know ingame credit it's not like you know people are shopping for real world of goods in the environment so there's a few things but I certainly think the spirit of your things exactly right that it's, it's wildly over-hyped and not. A financial driver in the in the near future and I would even argue nobody can even agree on a definition of what the metaverse is a it sounds singular to fight this pack that it's it's quite poor rural. You know a lot of people think the metaverse has to be on web 3 which means it's open and, Roblox is the example most people use the meta verse which is not on web three and you know a lot everybody thinks of the metaverse is VR and a lot of definitions of metaverse so Ike. Do not require VR so I don't know I'm cynical in the short term for sure so I'll give you a yes. Scot: [39:27] Okay. Jason: [39:29] For live streaming goes mainstream in 2022. Scot: [39:36] Yeah, here I was hoping to kind of weasel out with the mainstream so I will point to some successes so what not is a very collectible oriented Marketplace that is all live stream and I think they're gnd is north of a billion it may be closing in on two or three so that's pretty mainstream and then I've read probably 20 articles in the last 10 days about Tick Tock e-commerce and every time I dig into it there's no data it sounds like it's just new so I was hoping to take credit for that in some way but don't think I can so I'm going to probably score myself a no on this one. Jason: [40:18] Yeah so tricky like I think there's some use cases where a live streaming has become a thing and collectibles, is certainly one and it does I guess toy depend on what you meant by mainstream here's the thing the most generous definition of social commerce all social commerce in the US last year was about. 60 billion in total sales and live streaming was likely less than 1% of that 60 billion so I. [40:48] Social commerce isn't that big a piece of Commerce and live streaming is in a very big piece of social commerce so I through that lens, I feel like it's not a big thing and fun fact none of the Commerce on Tick Tock is wives. It's so people do I think confused short form video with live streaming, um and so I tend to think live streaming is overhyped in the US it does work in China but what people don't understand is, that live streaming in China is, flash deal-sales like all of them come with a significant price offer and the reason that you you want to watch that stream when it's alive is because, that offer has scarcity attached to it and that offer is not going to be available two hours after the video plays so you have to watch it while it's being broadcast in order to get that deal, um and you know none of the u.s. versions have really been that that deal oriented and without that deal why have live streaming when you could just record a short form video and, you know 100 times more people watch it over the subsequent two weeks or three weeks or whatever so so for all those reasons, I feel like live streaming has been a little overhyped in the US and I agree with you why I probably didn't go mainstream this year. Scot: [42:09] Yeah I don't know Tick Tock could be live stream it's kind of there's a stream. Jason: [42:16] But it's yep are you watching it when the person talks I mean that's what it boils down to or is it recorded on a server and you watched it days later. Scot: [42:23] I don't Tick Tock I don't want I don't want my get brainwashed. Jason: [42:26] Yeah spoiler alert it's not last. Scot: [42:29] Okay. Jason: [42:33] There is a live flavor on Tik-Tok but it's been quite small. Scot: [42:37] Yeah I'm two for two so I'm Batman 50. Jason: [42:40] So you're to noes to yeses and then your final prediction, is that fabric which is a an e-commerce platform / Marketplace and and the CEO Fazal has been on a show a couple times and you were predicting that they would. What says fabric acquisition so that could mean either that they made a big acquisition or they got acquired. Scot: [43:04] Yeah it was being acquired. Jason: [43:07] Yeah that's what I said. Yes and I met him at the show and I can confirm that he's still at fabric. Scot: [43:14] How are they doing. Jason: [43:15] Really well well I think they feel like, there are well positioned and benefiting from some of these headless trends that we talked about and we had a good chat Faso as a longtime veteran of the industry and ran e-commerce at Staples and and some other places so he's always fun to talk to. Scot: [43:33] Here's a head-scratcher so facile likes to be called Faisal and then we have a guy at 50 that wants to be Fazal so so and you know you know how it is like I know it's I cannot get it right because I always it's 50/50 coin toss but it always lands the wrong way so it's. Jason: [43:52] Yes I'm familiar with those dilemmas I also really struggle with fabric because his company is called Fabric and then there's another company called fabric that make micro fulfillment centers for grocery e-commerce. If you like you can have two companies with the same name in roughly the same space. Scot: [44:08] I give him. Entrepreneur credit because he raised a boatload of money when valuations were super high which was smart if it's enough to get through to the from the peak through the valley to the next week so we'll see how it goes for. Jason: [44:25] I'm knocking on wood you just can't hear it because I'm such a good audio editor. [44:39] It's kind of your historical average right now I don't know I'm. Scot: [44:42] Usually do better than half yeah it. Jason: [44:43] You've done better actually I think that's a down year for you I think it's up here for me and a down here for you. Scot: [44:48] Post covid it's hard to predict what the what's going on in the world. Jason: [44:53] And and as we have learned doing five years of these as hard as it is to predict something happens it's also timing is so tricky like very often we predicted something just in the wrong year. Scot: [45:04] Yeah I gave up on Amazon competes with the other shippers and that one still I still think it's coming. Jason: [45:10] Hundred percent there's a weird cognitive bias where like after you've been wrong once or twice you hate to predict it again even though it probably would be smart the. Scot: [45:18] Yeah yep. Jason: [45:20] I'm with you all right well let's see if I can hang with you at all. Scot: [45:21] Alright let's see how you did yeah so your first prediction was you love web 3 you're going to mortgage your house put all your money in FTS and this token that you were super excited about that was going to the mood called FTX how'd that work out for you. Jason: [45:40] It worked out better for Michael investor Tom Brady than it did for me. Scot: [45:44] Well I don't know he's in pretty rough rough time right now. Jason: [45:49] Neither of us are having our best years. Scot: [45:50] Butts. Jason: [45:53] I'll be different reasons but I feel like you might have slightly misstated the spirit of my prediction. Scot: [45:59] Oh yeah I misread this so it says in FTS web 3 meta 15-minute delivery will be Duds less and ft dollar transactions will happen in 21 verses 22. Jason: [46:12] Yeah so I was down I didn't think any of those things would be a big deal this year I guess one of those kind of overlap with you because you also didn't think instant delivery would be a big deal. And I don't think any of them were a big deal we've covered them pretty exhausted lie but in order to make this a fair prediction I tried to put something that was more measurable and so I said in Ft transactions will be down in 2022 from 2021 and. I got to be honest I looked it up before the show and so the good news is I'm right. In Ft transactions gmv for an ftes and in the u.s. in 2021 was 25 billion 25 Point 1 billion and this year it was twenty four point seven billion so just barely down and I have to be honest, I feel like I dodged a bullet because. The way you buy an mft is with a cryptocurrency and the two main cryptocurrencies are each less than half their value. From the beginning of the year and so you would think like, in Ft transaction should be way down just because the value of the underlying currencies is way down but you know apparently like despite the fact that it's not a mainstream thing it grew enough that I was I almost ended up being. Wrong on my on my number but that's a long-winded way of saying I feel like that's a yes. Scot: [47:32] Got it cool so we'll give you a yes prediction to here in North Carolina we call it Sheen you fancy City people call it she in your prediction was that they would do over 30 billion more than double the previous year so since we're a year off so you predicted in 2022 they would double a guest from 2020 1.15 billion you check this close and I do so I'm gonna have you self-regulate this one. Jason: [48:00] Yes I nailed it like almost to the penny except that you know they're not a public company so we don't we don't really know the revenue but that estimates for for 20 21 where 15 billion so I predicted 30 billion in 2022 they did a raise in March or may of May of 2022 and they disclosed during that raised that halfway less than halfway through the year they were already at 16 billion in Revenue, year to date, so I was tracking really well and they're doing another raised right now as we speak and their side note taking a ginormous haircut on that race so the, the May raise was that a hundred billion dollar valuation the razor trying to do right now is it 64 billion, um but they disclosed in the in the deal docks for this raise that they finished the year at 30 billion which is, means that their sales significantly decelerated in the second half of the year but it means my prediction was exactly right. Scot: [49:04] Very good congrats on that one. Jason: [49:06] Yeah and we could be out of time and not do the other other predictions if you want. Scot: [49:10] Well there's one country showing let's jump into this one so your third prediction was buy now pay later which we call B and P L is going to lose momentum it had 29 percent growth and 21 and you said it would slow to sub 15 and 22. Jason: [49:28] Yeah and so it depends on exactly what math you're using but the actual growth rate in 2022 is 48.6% so is that is that more or less than 15. Scot: [49:39] I find that hard to believe. Jason: [49:41] I do too I was surprised. Scot: [49:44] Yeah no I think I'm gonna give you this one because you know the stocks on all these are down clar NE is on life support and I don't know I feel like these guys the the largest, kind of tie up was Peloton and buy now pay later and you know Peloton is had a really rough go of that in 22 and took all you know down the biggest buy now pay later operator with a firm so I feel like he just was a yes. Jason: [50:17] Okay well I'm not gonna argue with you I feel like they got a lot of, negative momentum for a variety of reasons in in 2022 and right now we're seeing their valuations go way down because their default rates are starting to go up and what I'm noticing is, they're all trying to Pivot out of buy now pay later into other, other retail services but like depending on how much of a stickler you might be like they still apparently sold a lot of stuff on buy now pay later last. I'll take the yes or at least I'll take a half a yes. Scot: [50:48] I'll give you the win but I'll scold you for bad predicting like never get specific with percentages. Jason: [50:53] I know I know well I was I feel like so many people make these like lame predictions that I was trying to be super specific but I agree that was that was dumb alright thanks man you should great all my stuff. Scot: [51:02] Now this next one is kind of a Whopper so this is this is kind of my favorite so you predicted Amazon would open 100 grocery stores how's that one going. Jason: [51:15] It's great they opened one store and that store opened 365 times. But if you're doing store count. I missed it pretty substantially that I think they have 44 stores in the US and 17 stores in the UK so well short of 100, the end and I'm way less optimistic that they're going to invest in that that concept, now than I was a year ago when I made this prediction so that's definitely a no the only fun fact is compared to any other retail Concept in Amazon this one did pretty well because they literally closed every other one, and they're they're laying off a ton of the retail people like right now as we speak unfortunately so. So I think that's a clear no it does not seem like the immediate future for Amazon is in brick and mortar. Scot: [52:07] Yeah yeah they've really pulled in the horns on that one. Jason: [52:11] Fun fact then this means nothing no one should interpret this but Amazon close their bookstores in 2022 and Barnes and Noble was opening new book store some joint too so I think there was a time when we would have said that could never happen. Scot: [52:25] Yeah one of these is not going to be going well okay your last prediction was that last you there would be a last mile delivery acquisition of some kind you mentioned instacart v0x delivery and ship iam. Jason: [52:41] Yeah and none of them were acquiring so I think, I miss this I mean if you go deep cut enough I found there's a couple like four million dollar transactions that happen but none of the name ones did anything there they did some fundraising the the premise behind this, this prediction last year was, that one of the ways that a lot of e-commerce sites deliver packages is not exclusively through FedEx UPS in u.s. post office, that increasingly they're using a Federation of a bunch of small last-mile companies and that often there's a middle man that's helping aggregate all those small a smile companies that make it easier to ship with them, and so my thought was that's becoming a more important. [53:27] Part of the e-commerce echo system that somebody's going to try to make a big play there and kind of roll some of them up or acquire some of them and and you know kind of add them together and make something more valuable, um and it didn't happen last year and what's interesting is, Fedex rates and UPS rates are going way up this year like one of the conversations I had with a lot of e-commerce sites, last year was that their last mile costs are going up at an untenable rate so this. This methodology is becoming more important and more popular so this is a classic example, if I were smart I should probably take this this prediction and double down again on it for this year but spoiler alert I did not do that I just took the no and I moved on. Scot: [54:12] All right so out of your five you had sixty percent so you had three correct and to wrong so you you win the year so congratulations you get the virtual trophy you get an mft, ironically you get the nft the Jason Scott exclusive one of one in Ft. Jason: [54:38] I'm super excited about that for all our listeners I only accept in ft's that are minted on proof of stake blockchains I don't accept proof-of-work blockchains because they're an ecologically. Scot: [54:51] So it's Solana for you all right I know we're Up Against Time the shows always go a little long so I'm going to kind of lightning round my predictions for 2023. [55:15] All right so number one Amazon uses the this 2022, perceived setback that I think's way overblown you kind of mentioned it at the top and, I think what's going to happen is sure e-commerce is going to revert to the mean but under the hood I feel like they're going to be taking share at a really aggressive clip, the reason to borrow on shipping the selection of things that are near you is going up, I have through my day job I can see that they are making a lot of good changes with last mile delivery they're still putting a lot of effort into that and improving it and making it better all the time so so basically I think they're going to you know if I have to, get a little more specific I think they're going to take a fair amount of share in 2023 from the rest of e-commerce so they already are like more than half of e-commerce and I think they grab a chunk so that's kind of how I would measure this is what percentage of e-commerce Amazon has and I think they're going to take, pretty good chunk. Jason: [56:19] I like it cool. Scot: [56:20] That's my first one number two is I think Shopify is going to be acquired you know so I think they're doing this headless thing the first party piece hurts them and a lot of you know Facebook so that's a natural Binding Together they're there we're going to talk about it in a future show but they're kind of they have never really executed on this idea of a Marketplace they've had a lot of weird cultural things where they talked about getting rid of meanings and then like their hole. Admin interface was down for days it feels like something's going on they've had a lot of people a lot of turnover they've gone totally virtual I'm not a fan of that I think it's hard to be super Innovative and have to whatever the world changes have to hop on a DSM calls to figure out what everyone's thinking so I think I think they're they definitely we've hit Peak Shopify probably you know in 2021 and this is when it starts to be time maybe some people say hey this wouldn't be a bad time to to tap out here, we'll see. Jason: [57:24] Wow that's awesome one just quick curiosity one problem is the valuation like while it's gone down a lot is still pretty high like so the pool of acquirers is pretty small or are you thinking the valuations going to keep going down low enough that there's. That more people might take a shot at it. Scot: [57:42] Yeah I think I think even at this valuation there's probably three or four acquirers and I think the valuation could go down further. Jason: [57:48] All right cool I like I love the big bold ones. Scot: [57:51] Yeah you're going to hate this next one so this one is where everyone thinks AI is hype I'm thinking there's going to be a big innovation we don't see it from these new AI engines specifically right now the state of the artist G PT 3, I know people have seen GPT for and they all can't express enough how game-changing it's going to be so I think there's going to be something in the e-commerce world not this is like so it has to be kind of a big idea so I can't be just like a chatbot or like another recommendation engine but I think there's gonna be something kind of, big here that's hard, it's so different that it could be hard to I can't tell what it's going to be but I think something big is going to happen here that kind of makes our heads explode so that's my prediction that we actually see a really, disruptive piece of technology kind of AI that impacts the e-commerce world. Jason: [58:47] Okay I like it I don't have a other than it's going to be higher so you hard to measure but I guess we'll know it when we see it. Scot: [58:56] Yeah. Yeah and then since we've got great each other gives you a lot of fodder to push against ich number for e-commerce is going to accelerate back so I think and the first half will have these recessionary wins I'm a eternal optimist you're typically on the pessimist I think we'll have a soft Landing maybe we don't have much of a recession and then in the back half will be kind of through this post covid Hayes hopefully I think part of this prediction in Furs that inflation will will kind of get under control and we'll see e-commerce go back to kind of its average growth rate which has been historically 15 percentage so that's my prediction there. Jason: [59:38] Okay yeah I think they're a bunch of people that are like kind of e-commerce growth is tapped out which is I think they're wildly wrong so I certainly take the bullish side of that one for you. Scot: [59:50] Yeah and then this one I have to give props to my daughter I was she was looking over my shoulder and I was doing these and she said I have one and I said you don't understand the stakes I've got to be Jason because I did bad this year and she said I don't care I'm 16 and I spend a lot of time at Sephora and Ulta this is her speaking not me I also do because I'm with her but now she can drive so I'm spending less time there and I think they're going to come out with some kind of a subscription model so, there you go I don't know any specifics but that is her hot take. Jason: [1:00:21] Okay and and by that you don't mean they're going to transition their whole business to a subscription you mean they're going to add some kind of subscription offering okay. Scot: [1:00:28] Yeah yeah and you know I was thinking you know what was that one there was a box that was Beauty used Beauty Box every over the name of that. Jason: [1:00:38] Yeah there. Scot: [1:00:39] I don't think I made it yeah and I said you mean like that. Jason: [1:00:43] Box is that what. Scot: [1:00:44] Birchbox well very good man yeah old school way to pull that one out and she said no it'll be more like I can go to the store and they'll I can I can pick up kind of like they'll pull stuff for me that comes in and I could just go to the store and it'll be already there for you. To understand. Jason: [1:01:05] Clarifying question because far be it for me like I want to learn to like and your daughter certainly have the future behavior that neither of us understand yet. Is she thinking like that in the same way that Birchbox was kind of a discovery thing she's thinking this is some kind of. Discovery thing of new products because I actually think Sephora already has a like you know if you use this amount of moisturizer will automatically send you a new thing a moisturizer every three months. Scot: [1:01:35] This was tied more to influence your site so I think there's these influencers and they each have kind of staked out you know there each store has a set of influencers and I think she's starting to see them come out with seasonal products kind of like a yeah and I think that it'll be a subscription to that kind of thing. Jason: [1:01:52] That makes total sense that would be new and I. Could seem cool a lot of the traditional subscriptions lately have not done as well as some of us might have expected but so yeah this this will be interesting kind of like the next gen of those Discovery boxes. Scot: [1:02:09] One thing I did notice in my last six I think this is for they have a end cap that says inspired by Tick-Tock and it's always empty. And as estimate I was like are they she's like oh every time they put something there so I was up and I was like wow that's pretty amazing. Jason: [1:02:28] The Tik Tok made me buy it in cap. [1:02:38] I'm 100% with you social commerce is a thing and it's mostly not about people ordering stuff on Tick Tock it's about people discovering stuff on Tick Tock and then buying it from Sephora. Scot: [1:02:47] I know I was trying to get some partial credit. Jason: [1:02:51] Yeah I like it though all right I think those are great. Scot: [1:02:54] And then in the spirit of my third prediction which was a I will change the world I actually asked chatgpt to make a prediction and it said. Chatgpt: [1:03:04] Based on Trends and current developments in e-commerce it is likely that we will see continued growth and expansion in the industry with an emphasis on mobile Commerce. Personalized shopping experiences and increased use of Technologies such as artificial intelligence and virtual reality. Additionally there may be an increased focus on issues such as sustainability and social responsibility in e-commerce. Scot: [1:03:30] And when it said that I was thought I thought you were punking me I thought you were on the other side of the chat because I was like that's exactly what someone at publicist would say. Someone with a really long title like eight words that's the exact kind of synergistic linguistic word salad that they would they would throw out. Jason: [1:03:52] Yeah there's nothing super tangible in there but it sounds really good That's a classic chatgpt answer. Scot: [1:03:58] So one way my my one prediction could come true as if you're replaced by an AI so I'll just I'm not that's not a prediction is just one way I could cheat my prediction. Jason: [1:04:08] So fun fact is some people know I have a Forbes column and my my most recent Forbes article was about the demise of e-commerce being overhyped. Often I read those articles from scratch myself sometimes I write an outline or a first draft and I send it to a pupusas copywriter and they send me back a first draft and then I edit it and. When I do that I have to do a lot of work because of the copywriters are really talented writers and use proper English and I'm really. Less sophisticated so to put it in my. In my voice I have to change it a lot so this most recent Forbes article I had chatgpt writer and I said write a Forbes article in the voice of Jason Goldberg that has this title and makes these Five Points. Um and so it didn't really do any research for me it didn't like pick any of the answers because I gave it all the answers in my prompt and the data I wanted to support it. It was kind of like I handed it my outline and had it right the first draft in my voice and it was way closer to exactly what I wanted then the ones I get from the copywriter so I probably will never write a first draft from scratch again. Scot: [1:05:25] Does that mean that copywriters going to lose their job. Jason: [1:05:28] No she's gonna move to higher value stuff from now the actual smart people to do some good with proper English. Scot: [1:05:36] Unrelated we going to have a new new podcast host. Jason: [1:05:42] The yeah that we're way over on time but like the the really scary one is these awesome avatars that can make, I can learn your voice and then sound perfectly like your voice are now out in the wild from several companies including Adobe and, and I conveniently have 3:00 of my own voice and your voice on wreck so I think I can make the two of us say anything we. Scot: [1:06:07] Yep I think again. Jason: [1:06:09] Awesome all right well those all seem like good predictions that seems like you have a very viable chance of coming back and getting your nft trophy back for me, I will whip through mine, I suffered greatly because we are recording this late I wrote my predictions of the beginning of the year and I said Party City and Bed Bath and Beyond are going to declare bankruptcy, and unfortunately pretty soon declared bankruptcy yesterday in Bed Bath and Beyond hasn't cleared yet but they've announced publicly that there, they're likely to so I can't really use that prediction but I'm going to say that there are going to be at least two other retail bankruptcies besides Party City in the in the space this year, um you know I think Bed Bath and Beyond is likely to declare bankruptcy but I also think we might see some of the kind of model-based apparel retailers or. There's a few other other retards I have my eye on so I do think we're

Even in the aftermath of difficulties within the retail and commerce world, there is a relentless positivity and excitement shared among those living and working in it. This was evident at The NRF Big Show this year. Have a listen as Phillip and Brian share more about their perspective on this and what this could mean for the very near future!Aggressive OptimismThe NRF Big Show was great, and everyone was enthusiastic about being there, back at the Big Show like old timesWalmart Technologies and the strides they are making is impressive and really overtaking Amazon when it comes to eCommerce experience and customer expectationsShopify, coming in with a booth at NRF, with their Commerce Components roll out made quite the splash“Regardless of whether you think you already provide a lot of these products and services, the ecosystem needs you to just say it in their language.” - Phillip“People look for creative ways to use tools they're familiar with.” - BrianDespite fake news about a downturn in sales, inflation is slowing, and that techno-optimism can't be turned down or slowed down right nowBrian and Phillip share some of their favorite parts of the NRF Big Show and why they were impactfulThe world in which we live is one where it takes a whole lot for people to go deepThere were a lot of robotics at The Big Show this year, and interestingly also a lot of ChadsAs we walk through a season where cost management is high, companies may want to forego cloud prices and find other solutionsAssociated Links:Check out Retail Remix by Alicia Esposito here.Have you checked out our YouTube channel yet?Get your copy of Archetypes, our newly published 240-page journal! Check it out at ArchetypesJournal.comSubscribe to Insiders and The Senses to read more of what we are witnessing in the commerce world! Listen to our other episodes of Future CommerceHave any questions or comments about the show? Let us know on Futurecommerce.fm, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners!

TalkLP Host Amber Bradley sits down with the new Vice President of Asset Protection & Retail Operations for the National Retail Federation (NRF), David Johnston, to discuss his new role at NRF and some sneak peeks at January's BIG Show in NYC! David also shares the most surprising part about his new role!  Check it out!  Find out more about the NRF BIG Show here.