Podcasts about Southwest Airlines

Southwest Airlines is back in the news, thanks to a passenger who decided to throw hands at a gate agent. She definitely picked the wrong fight. Did she have it coming? Most likely.  Meanwhile, people are still debating if it's okay to watch R-rated movies on planes. Kennedy's take: if the airline offers it, don't blame her for watching it. Follow Kennedy on Twitter: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@KennedyNation⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠   Kennedy Now Available on YouTube: ⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://link.chtbl.com/kennedyytp⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Follow on TikTok: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.tiktok.com/@kennedy_foxnews⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Join Kennedy for Happy Hour on Fridays! ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://youtube.com/playlist?list=PLWlNiiSXX4BNUbXM5X8KkYbDepFgUIVZj⁠⁠ Learn more about your ad choices. Visit podcastchoices.com/adchoices

Today's SWAPA number is, six. That's the percent acceleration in RASM or revenue per available seat mile in the fourth quarter that was implied during the second quarter earnings call for Southwest Airlines. Now, that's looking down the road, but a lot has happened in the recent past for both the company and the industry as a whole. It's been continuous light chop during 2025 with impacts from the supply chain, trade agreements, and capacity growths. These effects haven't just been felt Southwest, but on the industry worldwide.So, today we're sitting down with our resident experts in this arena. Joining us are Erich Schnitzler and Greg Auld from the SWAPA Economic and Financial Analysis Committee and Second Vice President, Hank Ketchum. Let's take a look back at what's transpired, both at the company and industry at large, what's happening now, and what we can expect for the remainder of the year.If you have any feedback for us at all, please drop us a line at comm@swapa.org or tap here to send us a text.Follow us online:Twitter - https://twitter.com/swapapilotsFacebook - https://www.facebook.com/swapa737

We wrap up this round of our Listener Q&A series from our Main Street Magic Mailbag!This episode is packed with your questions from Instagram, Facebook, and Twitter, covering everything from practical Disney planning tips to fun “what if” scenarios. We tackle whether the luggage service at Value Resorts for Southwest Airlines might hint at the return of something like Disney's Magical Express, and share our thoughts on the biggest price gouges at Walt Disney World (looking at you, $199 Minnie Van airport rides).We imagine what Villains Land rides could look like, guess how many gallons of ice cream we've consumed in the parks, and share our top three favorite quick-service spots. We also explore underrated Disney experiences, ways to improve multi-generational trips, and even the quirks of bus stop numbering across the parks.From reimagining entire lands and moving them between parks, to the best age for bringing a baby to Disney, to helping first-time EPCOT guests get the most out of Festival of the Arts — we've got it all. Plus, we share advice for planning big family trips, budgeting, and whether Disney could pull off a Halloween Horror Nights–style event.Whether you're a first-timer or a seasoned Disney veteran, this episode delivers insider tips, imaginative ideas, and plenty of Disney fun straight from our listeners.

[Apologies for the tardiness, Jereme is moving house, that shit takes a lot of time and work, so it delayed production.] We first chat about how Trump's Transportation Department will be “unleashing American drone dominance,” then we get into the thick morass of the Trump family's ongoing entanglements with the crypto industry—and how both sides of this partnership are deeply, financially dependent on each other. ••• US proposes new drone rules that could lead to Starbucks, Amazon deliveries https://www.reuters.com/world/us/us-proposes-new-drone-rules-that-could-lead-starbucks-amazon-deliveries-2025-08-05/ ••• Southwest Airlines jet dives as a fighter jet crosses its path near Los Angeles https://edition.cnn.com/2025/07/25/us/southwest-fighter-jet-close-call ••• Trump's Finances Were Shaky. Then He Began to Capitalize on His Comeback. https://www.nytimes.com/2025/07/02/us/trump-finances-crypto.html ••• The ‘Trump Pump': How Crypto Lobbying Won Over a President https://www.nytimes.com/2025/07/09/us/politics/trump-crypto-lobbying.html ••• Does Trump's Biggest Crypto Backer Really Exist? https://www.thenation.com/article/archive/trump-crypto-world-liberty-financial-aqua-1-foundation/ Standing Plugs: ••• Order Jathan's new book: https://www.ucpress.edu/book/9780520398078/the-mechanic-and-the-luddite ••• Subscribe to Ed's substack: https://substack.com/@thetechbubble ••• Subscribe to TMK on patreon for premium episodes: https://www.patreon.com/thismachinekills Hosted by Jathan Sadowski (bsky.app/profile/jathansadowski.com) and Edward Ongweso Jr. (www.x.com/bigblackjacobin). Production / Music by Jereme Brown (bsky.app/profile/jebr.bsky.social)

Marc opens the hour with casual Friday chatter, sweepstakes reminders, and weekend plans before pivoting to major news: the Trump-Putin summit in Alaska, ICE updates, and Southwest Airlines cutting Lambert Airport flights. He critiques media coverage of local politics and crime, noting selective reporting and potential hypocrisy. The hour includes Kim on a Whim, spotlighting short-term rental issues in St. Louis and Clayton's new ordinance to allow limited Airbnb-type rentals in older buildings. Local culture gets a boost with a feature on Cottle Village, a new Saint Charles entertainment and dining spot. Finally, Marc tackles media double standards in politically charged stories, contrasting the coverage of Caruso's pride flag incident with the delayed reporting on a MAGA-hat-wearing fan ejected from a St. Louis City SC game. Styx ticket giveaways and listener engagement round out the hour.

Joey is back after being out sick yesterday! We got to talk to our new friends from Canada who listen to our show and sent us some Canadian snacks. Nerd News! NASA has confirmed the fast moving comet is travelling at a speed of 130,000 mph. A meteorite that crashed through a Georgia home's roof has been identified as being older than Earth itself. Toothpaste made from human hair could help repair teeth. Nancy’s kids called her stupid becuase she really wants to buy two miniature donkeys. She claims that she has always wanted some. Joey thinks she will be all excited about it until they wake her up too early on a weekend. Hot Tea: Pricilla Presley is being accused of pulling Lisa Marie off of life support to gain sole access to Graceland and Lisa’s trust fund. Joey is considering buying a cd player for his car. He misses listening to CDs and found on online that will connect to his car’s Bluetooth. Southwest Airlines is finally coming to McGhee Tyson Airport! Lucky 7 Nancy gives an update on her poison ivy and AI Nancy has some choice words for her. Joey showed his kids his favorite movies from his childhood: “Hook” and “Field of Dreams.” Their reactions were not what he was expecting or hoping for. See omnystudio.com/listener for privacy information.

On the second edition of the Battle for Atlanta, we preview six more teams (Texas, Ole Miss, Tennessee, Texas A&M, Oklahoma & Kentucky), with analysis from Stephen Hartzell and Tony Barnhart, and sound from players and coaches from all six teams. Plus hear conversations with Marty Smith (courtesy of Southwest Airlines) and the SEC's head of officials, John McDaid, and Tony gives us the five greatest players he's ever seen as we continue to celebrate Mr. CFB's 50th season covering college football.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Growth Roadmap: coltivar.comMajor moves and market momentum in this week's top financial stories, including:Producer Prices Pop to a 3-Year HighBessent's Bold Push for Big Fed CutsFast-Casual Chains Lose Their SizzleSouthwest Ends Open Seating, and a StrategyAmazon Doubles Down on Grocery DominationUlta and Target Break Up the Beauty AisleFinWeekly has the latest updates on market-shaping headlines and business strategy insights: July's Producer Price Index surprised markets, jumping 0.9% month-over-month, the fastest core gain in over three years. With consumer prices also running hot, inflation may be reaccelerating just as the Fed prepares to cut rates. Businesses are already feeling the squeeze and may pass higher costs to consumers, setting up a tricky fall for policymakers.Treasury Secretary Scott Bessent is urging the Fed to move faster, calling for a half-point cut in September and 150 basis points total over the coming months. That's well below market expectations and adds even more weight to Powell's August 22 Jackson Hole speech.In the restaurant world, Cava, Sweetgreen, and Chipotle all posted disappointing Q2 results as lunch traffic cooled and budget-conscious customers pulled back. It's a reminder that even cult-favorite brands aren't immune to a consumer slowdown.Meanwhile, Southwest Airlines is ending its decades-old open seating policy, trading boarding speed and customer loyalty for assigned-seat upsells, a shift that could erode one of its core strategic advantages.Amazon is pushing deeper into grocery with same-day fresh delivery in 1,000 cities this year and 2,300 by the end of 2025, a direct challenge to an industry built on razor-thin margins.And in retail, Ulta Beauty and Target will end their shop-in-shop partnership by August 2026, with Ulta focusing on standalone growth and Target looking to fill the beauty gap through private-label and new brand partnerships.Tune in for strategic insight, smart commentary, and the financial context you need to lead in a changing world — only on FinWeekly._______________________________________Disclaimer:BYFIQ, LLC is a wholly owned entity of Coltivar Group, LLC. The views expressed here are those of the individual Coltivar Group, LLC (“Coltivar”) personnel quoted and are not the views of Coltivar or its affiliates. Certain information contained in here has been obtained from third-party sources. While taken from sources believed to be reliable, Coltivar has not independently verified such information and makes no representations about the enduring accuracy of the information or its appropriateness for a given situation.This content is provided for informational purposes only, and should not be relied upon as legal, business, investment, or tax advice. You should consult your own advisers as to those matters. References to any securities or digital assets are for illustrative purposes only, and do not constitute an investment recommendation or offer to provide investment advisory services. The Company is not registered or licensed by any governing body in any jurisdiction to give investing advice or provide investment recommendations. The Company is not affiliated with, nor does it receive compensation from, any specific security. Please see https://www.byfiq.com/terms-and-privacy-policy for additional important information.coltivar.com/byfiq

It's 2021 and for the first time in nearly 50 years, Southwest Airlines posts an annual net loss. Amid the crisis, thousands of Southwest workers head for early retirement. The next year, Southwest is short on staff as Americans return to the skies. Pilots and flight attendants complain of being overworked. A winter storm cripples Southwest's operations, exposing the airline's underinvestment in technology. Millions are stranded. Lawmakers and the public ask: Will Southwest ever straighten up and fly right?Be the first to know about Wondery's newest podcasts, curated recommendations, and more! Sign up now at https://wondery.fm/wonderynewsletterListen to Business Wars on the Wondery App or wherever you get your podcasts. Experience all episodes ad-free and be the first to binge the newest season. Unlock exclusive early access by joining Wondery+ in the Wondery App or on Apple Podcasts. Start your free trial today by visiting wondery.com/links/business-wars/ now.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Exciting news, Hero Makers! We're sharing a new episode of Why That Worked – Presented by StoryBrand.AI, with Donald Miller back in the host seat. This new show uncovers why certain ideas, brands, and strategies succeed—so you can think differently and apply those insights to your business and life.     Hopefully you're getting a chance to recharge this summer—but that doesn't mean you have to lose momentum. Fall is just around the corner, and before you know it we'll be heading into the final stretch of the year. That's exactly why we're rereleasing several of our high-impact episodes—designed to give you clarity, sharpen your message, attract the right customers, and ultimately drive more revenue, so you're not stuck playing catch-up when it matters most!     --   Southwest Airlines built one of the strongest brands in the world by doing one thing better than almost anyone: clear, clever messaging that made customers feel like family. “Bags fly free” was more than a tagline. It was a promise that set them apart from every other airline. But when they recently backtracked on that core message, the backlash was instant. In a world where loyalty is fragile and expectations are sky-high, even the best brands can stumble if they don't communicate the right way. So what happens when a company known for brilliant messaging gets it wrong?   In this week's episode, Don and Kyle unpack the marketing brilliance that made Southwest an iconic brand and why their latest messaging misstep is such a big deal. They reveal how Southwest's playful, people-first branding created an unbeatable bond with customers, and how this new shift risks breaking that trust. You'll learn what Southwest could have done differently, why your messaging must evolve without abandoning what made you great, and how to communicate tough changes without losing customer loyalty. Tune in to find out how even a beloved brand can slip and how you can avoid making the same mistake.   --   Click HERE to find a StoryBrand certified marketing coach to help you grow your business!   Unlock the power of a framework that works—the StoryBrand Framework at StoryBrand.ai. It's like having the world's best copywriter create high-converting marketing whenever you need it. Start your free 7-day trial at StoryBrand.ai.   Learn how to make your marketing and messaging work using a proven framework in the updated book, Building a StoryBrand 2.0. Order it now on Amazon  or wherever you buy books!

If you're blind, wear a sign. Chicago’s best morning radio show now has a podcast! Don’t forget to rate, review, and subscribe wherever you listen to podcasts and remember that the conversation always lives on the Q101 Facebook page. Brian & Kenzie are live every morning from 6a-10a on Q101. Subscribe to our channel HERE: https://www.youtube.com/@Q101 Like Q101 on Facebook HERE: https://www.facebook.com/q101chicago Follow Q101 on Twitter HERE: https://twitter.com/Q101Chicago Follow Q101 on Instagram HERE: https://www.instagram.com/q101chicago/?hl=en Follow Q101 on TikTok HERE: https://www.tiktok.com/@q101chicago?lang=enSee omnystudio.com/listener for privacy information.

Southwest has made a flurry of changes in 2025 — from charging for bags and introducing assigned seats to rolling out brand-new fare types and tweaking credit card perks, including increasing their annual fees. And they've managed to make things very complicated. But here's the good news: I've cut through the clutter to get to the heart of what actually matters in my trademark "keep it simple stupid" approach

What does it take to build a thriving healthcare data analytics company from scratch—without investors, without a team, and without a fancy office?In this powerful episode of The Proven Entrepreneur Show, host Don Williams sits down with Jason Bryll, founder and CEO of Parable Associates, to unpack the real story behind scaling a healthcare startup that's now helping hundreds of providers streamline operations, improve cash flow, and expand access to care.Jason's journey didn't begin with a business plan or a boardroom. It started in a closet-sized home office, armed with nothing but a laptop, a vision, and a deep empathy for the healthcare industry—an empathy rooted in his own experiences as a patient. From battling severe acne in childhood to undergoing LASIK surgery, Jason's personal health challenges shaped his mission: to empower providers with better data so they can deliver better care.But this episode isn't just about data. It's about resilience, relationships, and the real cost of growth.Here's what you'll discover:How Parable Associates helps MSOs (Managed Service Organizations) and DSOs (Dental Service Organizations) navigate the chaos of scaling with smart systems and healthcare-specific analyticsWhy Jason believes entrepreneurship is not for everyone—and the brutal truths he'd tell his 21-year-old selfThe moment he realized his company was selling services at a loss—and how that painful lesson transformed his leadershipHow building systems like Asana-based project management saved his business from collapsing during rapid growthWhy relationships matter more than cold outreach—and how face-to-face networking beats 3,000 automated emails every timeInsights from legendary leaders like Herb Kelleher of Southwest Airlines, and how Jason applies those lessons to his own team cultureThe importance of seeing employees not just as workers, but as families you're responsible forThis episode is a masterclass in entrepreneurial strategy, healthcare innovation, and human-centered leadership. It's packed with real-world insights for founders, executives, and anyone navigating the complex world of healthcare business.Whether you're building a startup, scaling a service-based business, or just curious about how data can drive meaningful change in healthcare, this conversation will leave you inspired, informed, and ready to take action.This podcast is perfect for Entrepreneurs, healthcare professionals, startup founders, business strategists, and anyone who believes in building with purpose.Listen now and discover how one entrepreneur turned a closet office into a company that's changing lives—one data point at a time.

This week we're sharing a previously recorded episode from The Lot1 Podcast After Show vault with one of our fan-favorite guests, Denis Shepherd!–Denis Shepherd, a Los Angeles-based actor and filmmaker hailing from Chatsworth, California, has been making waves both in front of and behind the camera. His recent starring role in the independent feature film "The Compatriots" and his recurring role on Paramount's "Paradise Lost" have solidified his reputation as a versatile actor with a captivating on-screen presence.In addition to his work on the big screen, Denis has been featured and worked alongside major brands such as Disney, Nike, Google, Microsoft, Skechers, American Airlines, Southwest Airlines, Panera, Nissan, and Bud Light. His ability to connect with audiences and showcase his range has made him a sought-after talent in the industry.A graduate of the University of Arizona's Film & Television Producing program, Denis has also made significant strides behind the camera. He has written and produced award-winning short films, demonstrating his passion for storytelling and collaboration.Throughout his career, Denis has had the opportunity to collaborate with industry giants such as Gale Anne Hurd, Dave Myers, and John Lee Hancock, further establishing himself as a rising talent in both acting and producing. With his dedication to his craft and commitment to excellence, Denis continues to make strides in the entertainment industry, leaving a lasting impression on audiences and peers alike.Connect with Denis:➡️ Instagram: @dendshepAbout The Lot1 Podcast ✨The Lot1 Podcast is designed for anyone who is interested in or working in filmmaking. Whether you're just starting out or a seasoned veteran, we hope you gain the knowledge you need to improve your craft, achieve your filmmaking goals, or simply get an understanding and appreciation for the roles and duties of your peers and colleagues.

Hopefully you're getting a chance to recharge this summer—but that doesn't mean you have to lose momentum. Fall is just around the corner, and before you know it we'll be heading into the final stretch of the year. That's exactly why we're rereleasing several of our high-impact episodes—designed to give you clarity, sharpen your message, attract the right customers, and ultimately drive more revenue, so you're not stuck playing catch-up when it matters most!     --     Southwest Airlines built one of the strongest brands in the world by doing one thing better than almost anyone: clear, clever messaging that made customers feel like family. “Bags fly free” was more than a tagline. It was a promise that set them apart from every other airline. But when they recently backtracked on that core message, the backlash was instant. In a world where loyalty is fragile and expectations are sky-high, even the best brands can stumble if they don't communicate the right way. So what happens when a company known for brilliant messaging gets it wrong?   In this week's episode, Don and Kyle unpack the marketing brilliance that made Southwest an iconic brand and why their latest messaging misstep is such a big deal. They reveal how Southwest's playful, people-first branding created an unbeatable bond with customers, and how this new shift risks breaking that trust. You'll learn what Southwest could have done differently, why your messaging must evolve without abandoning what made you great, and how to communicate tough changes without losing customer loyalty. Tune in to find out how even a beloved brand can slip and how you can avoid making the same mistake.   --   Click HERE to find a StoryBrand certified marketing coach to help you grow your business!   Unlock the power of a framework that works—the StoryBrand Framework at StoryBrand.ai. It's like having the world's best copywriter create high-converting marketing whenever you need it. Start your free 7-day trial at StoryBrand.ai.   Learn how to make your marketing and messaging work using a proven framework in the updated book, Building a StoryBrand 2.0. Order it now on Amazon  or wherever you buy books!

What do glassblowing, fintech, and plastic-free diapers have in common? One brilliant disruptor: Jim McKelvey. I had the privilege of interviewing Jim McKelvey, the award-winning, Amazon-beating polymath who co-founded Square (now Block) with Jack Dorsey. But calling him just a fintech entrepreneur or a computer scientist would be like calling Leonardo da Vinci just a painter. This man defies categorization in the most fascinating way possible. "I'm a guy that's had no focus for 30 years," Jim told me with characteristic humility. "I am a transport category pilot. I'm a professional glass artist with industrial designs in MoMA and the Smithsonian. I'm a computer scientist. I was on the Federal Reserve and used to vote on interest rates. That was fun. I built the hardware for Square, which we now call Block. I've started a bunch of other companies...Ugh. Look, basically, what I do is I build tools." His "lack of focus" has actually been his superpower, creating a truly unique lens on innovation, branding, and problem-solving that most specialists simply can't achieve. From Frustration to Billion-Dollar Solutions Our conversation revealed how Jim transforms everyday frustrations into industry-changing innovations. The Square story began with something as mundane as being unable to accept American Express at his glass studio. That simple pain point sparked a billion-dollar disruption that fundamentally changed mobile payments forever.  Jim shared his methodology for spotting opportunities hiding in plain sight and building products that resonate deeply with audiences. More importantly, he explained how he predicts business disasters before they happen – and his track record is impressive! Hint: his accurate predictions about Southwest Airlines and other major corporate meltdowns, made it into his book "The Innovation Stack" years before its current challenges. Then he shares how and why brand associations can make or break a company (hello, Bud Light disaster. Listen for how that motivated his current project, PwrScore.ai.) The Art of Taking Calculated Risks What struck me most about Jim was his fearless approach to high-risk, high-impact projects. "I work on projects that are right now, sort of long shots because I'm in a position where I can take a long shot," he explained. "I've made way, way more money than I ever expected. My wife and I have taken the giving pledge, so we're gonna give all the money away, but in the meantime, I can take crazy risks." That's not just talk – Jim and his wife have literally committed to giving away their entire fortune for the betterment of the world. It's a level of commitment to pro-social behavior that's both inspiring and rare in today's business landscape. Two Game-Changing Projects You Need to Know About Jim pulled back the curtain on his current ventures, and they're both fascinating for completely different reasons. First is PwrScore, a that tool that measures and assesses brand resonance and compatibility using AI to minimize research bias and enhance brand capabilities through better data. The kicker? He's giving it away for free. Yes, really. This isn't some limited trial – it's a genuinely useful tool that most companies would charge thousands for, and Jim is just handing it out because he believes it can help businesses make better decisions. PwrScore.ai The second project might sound unusual, but it could change the world: plastic-free diapers. "Diapers last for a thousand years and they become these horrible microplastics that are bad for the world, and I just thought it could be possible to do it without plastic. So I've been working on it for five years with a team. We're this close to a breakthrough..." Think about it – billions of diapers end up in landfills every year, taking centuries to decompose and creating environmental havoc. If Jim cracks this code, the sustainability impact could be massive.

In this Quick Hits episode of Revolutionizing Your Journey, DeAndre Coke recaps highlights from his recent bachelor party trip while diving into fresh updates from the travel world. He shares personal reflections on hotel stays and previews upcoming hotel reviews and travel strategy episodes. Key news includes Southwest Airlines setting a long-awaited date for seat selection changes and an update on Zil Money's current testing phase. DeAndre also discusses how tools like the American Express Business Gold Card can optimize reward-earning strategies. From personal travel takeaways to future-focused insights, this short episode blends helpful advice with a glimpse behind the scenes.Key takeaways: Bachelor Party Reflections: DeAndre shares his recent personal travel experiences and trip highlights.Hotel strategy insights: Loyalty programs are crucial for maximizing value during hotel stays.Major Southwest update: Seat selection officially rolls out January 27, 2026.Zil Money testing phase: The platform is now live with limited features, with more functionality expected soon.Patience is encouraged: Users should stay updated as Zil Money continues to develop.Resources:Book a Free 30-minute points & miles consultationStart here to learn how to unlock nearly free travelSign up for our newsletter!BoldlyGo Travel With Points & Miles Facebook GroupInterested in Financial Planning?Truicity Wealth ManagementSome of Our Favorite Tools For Elevating Your Points & Miles Game:Note: Contains affiliate/sponsored linksCard Pointers (Saves the average user $750 per year)Zil Money (For Payroll on Credit Card)Travel FreelyPoint.meFlightConnections.comThrifty Traveler PremiumLTH Online Points & Miles In Depth Course: Use coupon code "BOLDYGO" for a 50% discount!Connect with DeAndre Coke: Instagram: BoldlyGo.worldTikTok: BoldlyGo.world Website:...

Hyatt is benefiting from strong luxury travel demand, with its high-end brands driving revenue growth as the company pursues an asset-light strategy focused on management and franchising deals. Expedia has raised its 2025 guidance after a strong quarter fueled by B2B gains, overseas growth, and a successful partnership with Southwest Airlines. Meanwhile, demand for short-term rentals in Southern Europe is softening during peak summer months, a trend analysts link to travelers adjusting plans to avoid extreme heat. Expedia Shows Strength in B2B, Advertising and International, Ups 2025 Guidance Summer Short-Term Rental Demand Slips in Southern Europe. Blame the Heat Hyatt's Luxury Focus and Going Asset Light: ‘Everything Is For Sale' Connect with Skift LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/skift/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ WhatsApp: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Facebook: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://facebook.com/skiftnews⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/skiftnews/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Threads: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.threads.net/@skiftnews⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Bluesky: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://bsky.app/profile/skiftnews.bsky.social⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ X: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/skift⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Subscribe to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@SkiftNews⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ and never miss an update from the travel industry.

Airbnb reported strong interest in its revamped Experiences and new Services offerings, with higher guest ratings than for stays and a plan to unify all products under one brand. Southwest Airlines expanded its reach by partnering with Priceline and other Booking Holdings platforms after years of resisting online travel agencies. Choice Hotels is turning to international markets for growth as U.S. performance weakens, cutting its 2025 forecast following a drop in domestic revenue. Airbnb: Early Experiences Trends, AI Rollout, International Growth Southwest Airlines Flights Are Now Available on Priceline Choice Hotels Talks Up International Growth as U.S. Demand Softens Connect with Skift LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/skift/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ WhatsApp: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Facebook: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://facebook.com/skiftnews⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/skiftnews/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Threads: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.threads.net/@skiftnews⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Bluesky: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://bsky.app/profile/skiftnews.bsky.social⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ X: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/skift⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Subscribe to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@SkiftNews⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ and never miss an update from the travel industry.

#240: Transferring points is one of the best ways to maximize your points, so today we share the top airline and hotel transfer partners. We also cover strategies to get the most out of your points, including how to leverage transfer bonuses, identify sweet spots, avoid common mistakes, and more. Greg Davis-Kean is the founder of Frequent Miler, a blog dedicated to helping people maximize their travel rewards and loyalty programs, mostly without flying. He is also the host of the Frequent Miler on the Air podcast. Link to Full Show Notes: https://chrishutchins.com/top-transfer-partners-greg-frequent-miler Partner Deals Thrive Market: 30% off your first order of organic groceries + a free $60 gift Vuori: 20% off the most comfortable performance apparel I've ever worn LMNT: ⁠Free sample pack of my favorite electrolyte drink mix NetSuite: Free KPI checklist to upgrade your business performance OpenPhone: 20% off the first 6 months of your own business phone system For all the deals, discounts and promo codes from our partners, go to: chrishutchins.com/deals Resources Mentioned Greg Davis-Kean: Frequent Miler | Newsletter | Podcast Frequent Miler Resources Current Transfer Bonuses How to Save Miles by Flying More How to book EVA Air Infinity MileageLands awards How to book Vacasa Vacation Rentals with Wyndham points Flight Award Search Tools PointsYeah AwardTool ($20 off annual plans with code ALLTHEHACKS) ATH Podcast Airline/Hotel Transfer Partner Spreadsheet Ep #166: Best Award Search Tools for Booking Flights with Points & Miles with Greg the Frequent Miler Ep #167: Best Tools for Booking Hotels with Points & Miles with Greg the Frequent Miler Leave a review: Apple Podcasts | Spotify Email for questions, hacks, deals, and feedback: podcast@allthehacks.com Full Show Notes (00:00) Introduction (01:00) Outsized Value from Transferring Points (02:27) Quick Episode Overview (08:21) Why Emirates First Class Is a Coveted Experience (14:07) Air Canada's Aeroplan Program (17:51) Maximizing Transfer Bonuses (19:17) Getting Value from the Virgin Atlantic Flying Club (25:29) Sweet Spot for Virgin Atlantic (32:49) Using Air France-KLM Flying Blue for Business Class Flights (39:09) Leveraging Avios Points (44:09) Avios Sweet Spots and Places to Avoid (49:44) Emirates, Singapore Airlines, and Cathay Pacific (55:44) Is the Avianca LifeMiles Program Worth It? (59:30) JetBlue's Transfer Partners (1:01:44) Southwest Airlines (1:04:39) Aeromexico (1:04:52) Qantas and Turkish Airlines (1:06:43) Booking Flights via United (1:09:26) EVA Air Program for Flights to Asia (1:11:18) Uses for ANA (1:12:45) TAP Air and Thai Airways (1:13:21) Why Greg Loves Alaska Miles (1:15:31) Difference Between Airline Miles vs. Hotel Points (1:16:37) Using Hyatt Points (1:18:07) Getting Value from Wyndham, IHG, and Hilton (1:21:11) The Marriott Bonvoy Program (1:21:40) Booking Hotels with Citi ThankYou Points (1:23:28) Leader's Club (1:25:10) Wells Fargo and Accor Points (1:25:58) Why You Should Set Up Your Award Programs in Advance (1:27:47) Is It Possible to Reverse Transfers? (1:28:56) Where to Find Greg and Frequent Miler Resources Connect with Chris Newsletter | Membership | X | Instagram | LinkedIn Editor's Note: The content on this page is accurate as of the posting date; however, some of our partner offers may have expired. Opinions expressed here are the author's alone, not those of any bank, credit card issuer, hotel, airline, or other entity. This content has not been reviewed, approved or otherwise endorsed by any of the entities included within the post. Learn more about your ad choices. Visit megaphone.fm/adchoices

The internet knows all! Sporty Spice is totally ripped at 51 years old, and all the Spice Girls are rich. Meanwhile, MC Hammer is broke. A call out to influencers to help him out. NFL preseason continues tomorrow. Southwest Airlines is finally ditching their seating strategy. Pet names are a fun part of any relationship: Here are the most popular ones. Plus: Illinois has banned AI therapists, John is getting DM'd by AI, and bunnies aren't really hopping on a trampoline - dang!

The Spice Girls are rich, but MC Hammer is broke. Southwest Airlines is finally ditching their infamous seating strategy. Pet names are a fun part of any relationship: Here are the most popular ones. Travis Barker is being criticized for liking his song's girlfriend's thirst traps: here are our thoughts. Then, Scott Budman joins the show! Paris Hilton's husband got her an adorable pink private jet for her birthday. How much does your body count matter if it's far in the past? And what constitutes a “mental health day.” Alex Warren is still topping the Billboard charts, while Justin Bieber's ‘Daisy' makes it to #2. Teddy Swims ‘Lose Control' cannot be stopped! It's officially the only song to ever spend 100 weeks on the Hot 100. Vinnie reveals the shocking percentage of investor owned homes in California. Plus, the disgusting things we don't think about.

This week the boys talk about Southwest Airline's unfortunate new seating policy and the #BumsAndButtsInSeats campaign to raise awareness of plus size seating. Then we discuss gatekeeping in fat community.

Host Scott McCartney & Guest Co-Host: Christina Cassotis; Topics: Change in the Southwest Airlines boardroom - Gangwal steps down as Chair; National Transportation Safety Board report on American Airlines / U.S. Army Helicopter crash - outrageous errors made; Tariff deal benefits aviation industry; No deal at United; Q2 loss for JetBlue; Listener Q on the future of Middle East airlines, Delta Air Lines' loyalty program value. Next episode #300 on 8/20/25

Send us a textWelcome to What's Up in Business Travel for Week 30 of 2025.  This is a weekly podcast where we update you on what's up this week in the world of business travel.  This podcast is great for those who need to know what's happening all in under 15 minutes.Topics covered during this podcast -US DOT greenlights 'Blue Sky'DOJ drops Amex GBT-CWT Antitrust SuitInside India's $38 Billion Business Travel MarketBooking Holdings reports strong Q2 resultsUnited Airlines Flight Attendants reject contract offerSpirit Airlines to lay off & demote hundreds of PilotsAccelya, Amex GBT and Sabre partnerEtihad Guest partners with RevolutIHG & Emirates agree to collaborate on SMEEurope relaxes liquid rulesA new Southwest Airlines takes offAmerican Airlines rolls out premium economyApple AirTag expands to 30 airlinesARC adds Branded FaresTMC Teplis selects Spotnana platformYou can subscribe to this podcast by searching 'BusinessTravel360' on your favorite podcast player or visiting BusinessTravel360.comThis podcast was created, edited and distributed by BusinessTravel360.  Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show

Demandan al gobierno por negar la libertad bajo fianza a migrantes.Deportan a migrante salvadoreño sin el debido proceso.Una inmigrante podría enfrentar deportación sin juicio previo.Se declara inocente Hombre acusado de asesinar a su hija de 9 años.A pesar del crecimiento económico persiste la preocupación entre la comunidad latina.Southwest Airlines comienza a vender billetes con asientos asignados.Paco, de empanadero en playas de Acapulco a dueño de restaurante.Escucha de lunes a viernes el ‘Noticiero Univision Edición Nocturna' con Elián Zidán.

Jimmy and Stef recount a terrifying flight experience on a Southwest Airlines trip from Burbank to Las Vegas, where the plane made a sudden drop due to a near mid-air collision with a vintage military aircraft.  Passengers experienced several seconds of weightlessness, with some hitting their heads and two flight attendants injured, as the pilot took evasive action following a collision avoidance system alert. Jimmy expressed frustration that the airline never contacted passengers afterward. He also described lingering effects, including a sense of trauma and unease during a simulated motion experience at the Las Vegas Sphere. Plus segments on the new efforts in Congress to censor pro-Palestinian content online and Stephen Colbert's surprising flip-flop on Big Pharma. Also featuring Stef Zamorano and Mike MacRae. And a phone call from JD Vance!

Alex went viral again! To start the show, we recap Alex's wild interaction with a Southwest Airlines rep after his fellow passengers were left stranded. In this story, is Alex the hero or the villain? Let us know! After this, we dive deep into the tragic New York City police shooting with our guest, Real America's Voice anchor Michelle Backus. There are some strange coincidences, and Alex gives his take on what he thinks is going on. Finally, we react to the viral clips of the day, including Charlie Kirk getting an appearance on "South Park"! Don't miss this episode of “Prime Time with Alex Stein”!    Today's Sponsors:    BlazeTV They thought we'd sit down and stay quiet, but Prime Time 99, Alex Stein, doesn't play by their rules. On BlazeTV, we expose the madness, trolling the tyrants and laughing at their propaganda. Join the chaos for just 99 cents for your first 30 days at https://BlazeTV.com/ALEX and watch the unfiltered, uncensored political show that's taking on the elites. Learn more about your ad choices. Visit megaphone.fm/adchoices

For the first time in 53 years, Southwest Airlines is officially selling assigned seats to passengers with a variety of new seat preferences for flights, starting in January 2026. Greg and Holly discuss the pros and cons of open vs assigned seating and if it's worth the price difference.  

8.8 Earthquake in Russia sends tsunami waves across the Pacific   Thousands spent the night bracing for a potential tsunami following a massive 8.8 Russian earthquake including in Hawaii where a tsunami warning remained in effect overnight. Greg and Holly discuss and speak with KSL NewsRadio Producer Andy Cupp about what's happening in his home town in California that has been effected and his experience with Tsunami's.      Great Salt Lake levels dropping dangerously low, rising concern of toxic dust   Concerns are growing around the levels of the Great Salt Lake. Greg and Holly get the latest from Brian Steed, Great Salt Lake Commission. Dr. Kevin Perry, Atmospheric Scientist at the U of U and National expert on Great Salt Lake dust, joins the show to discuss the risk of toxic dust coming from the lake bed.      Utah's Snapchat lawsuit unredacted, outlining more details on potential dangers for kids   Utah kids between 13 and 17 check Snapchat up to 70 times a day...and more details on the dangers of the app have come to light as Utah's lawsuit against 'Snap', Snapchat's parent company, has largely been unredacted.   Margaret Busse, the executive director of the Utah Department of Commerce joins the show to discuss the latest details and what parents should be aware of.      YouTube now included in Australia social media ban for kids   Australia is expanding its ban on social media use for kids and YouTube is going to be included. Greg and Holly discuss this development on the ban that is set to go in effect this year, banning kids under 16 from social media platforms.     Governor Cox tells Utah lawmakers to 'fulfill president's executive order' on homelessness   Governor Spencer Cox sent a letter to Utah lawmakers telling them to fulfill the president's executive order on homelessness. Greg and Holly discuss the latest details on this order and Utah's support.     Utah lawmaker raises concerns on Delta AI pricing method   Could airlines use AI to raise your ticket prices if they "learn" that you really need those tickets? One Utah lawmaker wants to make sure that doesn't happen. Representative Tyler Clancy joins the show to discuss the concern around this AI pricing method that Delta airlines is planning to     Southwest Airlines to begin selling assigned seating   For the first time in 53 years, Southwest Airlines is officially selling assigned seats to passengers with a variety of new seat preferences for flights, starting in January 2026. Greg and Holly discuss the pros and cons of open vs assigned seating and if it's worth the price difference.     How to prepare for an open house in today's housing market   Have you ever been to an open house of a home for sale? They can be beneficial,  but there are some red flags to watch out for. Russel Faucette with The Stern Team of Omada Real Estate joins the show to share advice on attending and hosting open houses.     Salt Lake Mayor requests audit of SLC owned properties after lawnmower sparks fire   Millcreek just saw two apartment buildings burn after a lawnmower sent a spark into dry weeds. Now, the SLC mayor wants an audit of all Salt Lake City-owned properties.     Ghislaine Maxwell, says she will testify before Congress — but only with key demands  Ghislaine Maxwell, the convicted co-conspirator of sex offender Jeffrey Epstein, said she would testify before Congress — but only if she gets immunity and other key demands, Greg and Holly break down the latest.     The Cookie Collision of Oreos and Reese's   Chocolate and peanut butter go together, right? Well, Oreos and Reese's think they've created a couple of perfect combinations. Holly and Greg discuss this new snack and go through the facts of the day!  

La estrategia no es un plan de 100 páginas.Es decidir qué NO hacer. En este episodio aprenderás por qué Southwest Airlines dominó con 5 palabras mientras otros quebraron con planes complejos, el Canvas S.O.L.O. para diseñar estrategias que funcionan (Situación, Objetivo, Límites, Opciones), casos reales desde IKEA hasta profesionales independientes que multiplicaron sus ingresos diciendo NO a más cosas. Incluye ejemplos para estrategia personal, de equipo y empresarial, más tu plan de 2 semanas para crear tu propia estrategia de una página.Déjanos ⭐️⭐️⭐️⭐️⭐️ para ayudarnos a llegar a más personas con este contenido transformador: re:INVÉNTATE en Spotify y Apple Podcasts.¿Tienes preguntas o quieres compartir tus progresos en el desarrollo de este PowerSkill? Etiquétame en Instagram (@librosparaemprendedores) en una stories o deja tus comentarios y opiniones sobre este episodio.✨ ¡Hoy comienza tu re:Invención!

Marc, Kim, and Ethan kick off with a no-BS rundown of some of the wildest headlines out there. First up: Sydney Sweeney's American Eagle jeans commercial — attacked as “racist” because the pun on her “good genes” supposedly offends. They call out the absurdity and the left's hypersensitivity, while noting the commercial's blatant sex appeal. Next, they share a bizarre monster truck mishap where a tire flew off, crashed cars in the parking lot, thankfully no injuries — an obvious safety fail. Then it's on to a climate-activist lawsuit trying to stop the Blue Angels airshow over noise and “state sanctioned acoustic torture,” blaming military jets for a cat's death. The hosts mock the outrage and call the activists out for war trauma excuses. Missouri's tarantula mating season gets a shout-out, with a warning that these large spiders are creeping into local areas—enough to scare even the toughest. Southwest Airlines also gets roasted for dumping the cattle-call boarding system starting January, moving to assigned seating, plus charging for luggage—another sign the airline is “going downhill.”

“Manager and leader”? What's the difference. During my conversation this time with Scott Hanton, our guest, we will discuss this very point along with many other fascinating and interesting subjects. As Scott tells us at the beginning of this episode he grew up asking “why” about most anything you can think of. He always was a “why” asker. As he tells it, unlike many children who grow out of the phase of asking “why” he did not. He still asks “why” to this very day.   At the age of 13 Scott decided that he wanted to be a chemist. He tells us how this decision came about and why he has always stayed with it. Scott received his bachelor's degree in Chemistry from Michigan State and his PHD from the University of Wisconsin. Again, why he changed schools for his PHD work is an interesting story. As you will see, Scott tells stories in a unique and quite articulate way.   After his university days were over Scott went to work, yes as a chemist. He tells us about this and how after 20 years with one company how and why he moved to another company and somewhat out of constant lab work into some of the management, business and leadership side of a second company. He stayed there for ten years and was laid off during the pandemic. Scott then found employment as the editorial director of Lab Management Magazine where he got to bring his love of teaching to the forefront of his work.   My hour with Scott gives us all many insights into management, leadership and how to combine the two to create a strong teaming environment. I believe you will find Scott's thoughts extremely poignant and helpful in everything that you do.     About the Guest:   Scott Hanton is the Editorial Director of Lab Manager. He spent 30 years as a research chemist, lab manager, and business leader at Air Products and Intertek. Scott thrives on the challenges of problem-solving. He enjoys research, investigation, and collaboration. Scott is a people-centric, servant leader. He is motivated by developing environments where people can grow and succeed, and crafting roles for people that take advantage of their strengths.   Scott earned a BS in chemistry from Michigan State University and a PhD in physical chemistry from the University of Wisconsin-Madison. He is an active member of the American Chemical Society (ACS), the American Society of Mass Spectrometry (ASMS), and the Association of Lab Managers (ALMA). As a scientist Scott values curiosity, innovation, progress, and delivery of results. Scott has always been motivated by questions beginning with why. Studying physical chemistry in graduate school offered the opportunity to hone answers to these questions. As a professional scientist, Scott worked in analytical chemistry specializing in MALDI mass spectrometry and polymer characterization.   At Scott married his high school sweetheart, and they have one son. Scott is motivated by excellence, happiness, and kindness. He most enjoys helping people and solving problems. Away from work, Scott enjoys working outside in the yard, playing strategy games, and participating in different discussion groups.   Scott values having a growth mindset and is a life-long learner. He strives to learn something new everyday and from everyone. One of the great parts of being a trained research scientist is that failure really isn't part of his vocabulary. He experiments and either experiences success or learns something new. He values both individual and organizational learning.   Scott's current role at Lab Manager encompasses three major responsibilities: ·      Writing articles and giving presentations to share his experience with lab managers. ·      Driving the creation and growth of the Lab Manager Academy (https://labmanageracademy.com/) that currently contains three certificate programs: lab management, lab safety management, and lab quality management. ·      Helping people through his knowledge of science, scientists, management, and leadership. He is very happy sharing the accumulated wisdom of his experiences as a researcher, lab supervisor, and lab manager. Each article posted on Lab Manager addresses a decision that a lab manager needs to make. Lab management is full of decision-making, so helping people make better, faster, more complete decisions is very satisfying. Ways to connect with Scott:   https://www.linkedin.com/in/scott-hanton/   About the Host:   Michael Hingson is a New York Times best-selling author, international lecturer, and Chief Vision Officer for accessiBe. Michael, blind since birth, survived the 9/11 attacks with the help of his guide dog Roselle. This story is the subject of his best-selling book, Thunder Dog.   Michael gives over 100 presentations around the world each year speaking to influential groups such as Exxon Mobile, AT&T, Federal Express, Scripps College, Rutgers University, Children's Hospital, and the American Red Cross just to name a few. He is Ambassador for the National Braille Literacy Campaign for the National Federation of the Blind and also serves as Ambassador for the American Humane Association's 2012 Hero Dog Awards.   https://michaelhingson.com https://www.facebook.com/michael.hingson.author.speaker/ https://twitter.com/mhingson https://www.youtube.com/user/mhingson https://www.linkedin.com/in/michaelhingson/   accessiBe Links https://accessibe.com/ https://www.youtube.com/c/accessiBe https://www.linkedin.com/company/accessibe/mycompany/ https://www.facebook.com/accessibe/       Thanks for listening!   Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page. Do you have some feedback or questions about this episode? Leave a comment in the section below!   Subscribe to the podcast   If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or Stitcher. You can subscribe in your favorite podcast app. You can also support our podcast through our tip jar https://tips.pinecast.com/jar/unstoppable-mindset .   Leave us an Apple Podcasts review   Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple Podcasts, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts.       Transcription Notes:   Michael Hingson ** 00:00 Access Cast and accessiBe Initiative presents Unstoppable Mindset. The podcast where inclusion, diversity and the unexpected meet. Hi, I'm Michael Hingson, Chief Vision Officer for accessiBe and the author of the number one New York Times bestselling book, Thunder dog, the story of a blind man, his guide dog and the triumph of trust. Thanks for joining me on my podcast as we explore our own blinding fears of inclusion unacceptance and our resistance to change. We will discover the idea that no matter the situation, or the people we encounter, our own fears, and prejudices often are our strongest barriers to moving forward. The unstoppable mindset podcast is sponsored by accessiBe, that's a c c e s s i capital B e. Visit www.accessibe.com to learn how you can make your website accessible for persons with disabilities. And to help make the internet fully inclusive by the year 2025. Glad you dropped by we're happy to meet you and to have you here with us.   Michael Hingson ** 01:20 Well, welcome to another episode of unstoppable mindset where inclusion diversity and the unexpected meet, and mostly we get to deal with the unexpected, as opposed to inclusion or diversity. But that's okay, because unexpected is what makes life fun, and our guest today, Scott Hanton, will definitely be able to talk about that. Scott has been a research chemist. He comes from the chemistry world, so he and I in the past have compared notes, because, of course, I come from the physics world, and I love to tell people that the most important thing I learned about physics was that, unlike Doc Brown, although I do know how to build a bomb, unlike Doc Brown from Back to the Future, I'm not dumb enough to try to go steal fissionable material from a terrorist group to build the bomb. So, you know, I suppose that's a value, value lesson somewhere. But anyway, I am really glad that you're all here with us today, and we have lots to talk about. Scott, as I said, was in chemistry and research chemist, and now is the editorial supervisor and other things for a magazine called lab manager, and we will talk about that as well. So Scott, welcome to unstoppable mindset. We're glad   Scott Hanton ** 02:38 you're here. Thank you for having me. I'm excited to have this conversation with you today.   Michael Hingson ** 02:43 Well, I think it'll be a lot of fun, and looking forward to it. Now, you're in Michigan, right?   Scott Hanton ** 02:48 That's right. I live in South Lyon, Michigan,   Michael Hingson ** 02:51 ah, what's the weather back there today?   Scott Hanton ** 02:55 It's probably about 55 degrees and cloudy   Michael Hingson ** 02:58 here today. Well, it's still fairly sunny here, and we're actually, according to my iPhone, at 71 so it was up around 80 earlier in the week, but weather changes are still going to bring some cold for a while   Scott Hanton ** 03:15 in here in Michigan, I visited a customer earlier this week, and I drove by about 1000 orange barrels on the highway, which means it's spring, because there's only two seasons in Michigan, winter and construction.   Michael Hingson ** 03:29 There you go. Yeah, I know. I went to the University of California, Irvine, UCI. And if you ask somebody who doesn't know that UCI stands for University of California at Irvine. If you ask them what UCI stands for, they'll tell you, under construction indefinitely. Sounds right? Yeah. Well, it's been doing it ever since I was there a long time ago, and they they continue to grow. Now we're up to like 32,000 fresh, or excuse me, undergraduates at the university. And when I was there, there were 2700 students. So it's grown a little. That's   Scott Hanton ** 04:05 a lot of change. I'm used to big universities. I'm a graduate of both Michigan State and the University of Wisconsin. So these are big places.   Michael Hingson ** 04:13 Wow, yeah. So you're used to it. I really enjoyed it when it was a small campus. I'm glad I went there, and that was one of the reasons that caused me to go there, was because I knew I could probably get a little bit more visibility with instructors, and that would be helpful for me to get information when they didn't describe things well in class. And it generally worked out pretty well. So I can't complain a lot. Perfect. Glad it worked well for you, it did. Well, why don't you start, if you would, by telling us kind of about the early Scott growing up and all that sort of stuff.   Scott Hanton ** 04:49 I grew up in Michigan, in a town called Saginaw. I was blessed with a family that loved me and that, you know, I was raised in a very. Supportive environment. But young Scott asked, Why about everything you know, the way kids do? Yeah, right. And my mom would tell you that when I was a kid, why was my most favorite word? And most kids outgrow that. I never did, yeah, so Me neither. I still ask why all the time. It's still my most favorite word, and it caused me to want to go explore the sciences, because what I found, as I learned about science, was that I could get answers to why questions better in science than in other places.   Michael Hingson ** 05:34 Yeah, makes sense. So what kinds of questions did you ask about why? Well, I asked   Scott Hanton ** 05:43 all kinds of questions about why, like, why are we having that for dinner? Or, why is my bedtime so early? Those questions didn't have good answers, at least from my perspective, right? But I also asked questions like, why is grass green, and why is the sky blue? And studying physical chemistry at Michigan State answered those questions. And so   Michael Hingson ** 06:03 how early did you learn about Rayleigh scattering? But that's you know?   Scott Hanton ** 06:07 Well, I learned the basic concepts from a really important teacher in my life, Mr. Leeson was my seventh grade science teacher, and what I learned from him is that I could ask questions that weren't pertinent to what he was lecturing about, and that taught me a lot about the fact that science was a lot bigger than what we got in the curriculum or in the classroom. And so Mr. Leeson was a really important person in my development, and showed me that there was that science was a lot bigger than I thought it was as a student, but I didn't really learn about rally scattering until I got to college.   Michael Hingson ** 06:43 But at the same time, it sounds like he was willing to allow you to grow and and learn, which so many people aren't willing to do. They're too impatient.   Scott Hanton ** 06:58 He was a first year teacher the year I had him so he hadn't become cynical yet. So it was great to just be able to stay after class and ask him a question, or put my hand up in class and ask him a question. He also did a whole series of demonstrations that were fabulous and made the science come to life in a way that reading about it doesn't stir the imagination. Yeah,   Michael Hingson ** 07:23 I had teachers that did that too. I remember very well my freshman general science teacher in high school, Mr. Dills, and one day, and he loved to do kind of unique things, just to push the boundaries of students a little bit. He came in one day and he said, I got a pop quiz for everybody, which doesn't help me, because the pop quiz was in print, but he handed it out. And then he took me to the back of the room, and he said, You're not going to really be able to do this quiz. Let me tell you why. And he said, Oh, and one thing he said is, just be sure you follow all the instructions and you'll be fine on the test to everybody. He brought me back to the back of the room. He says, Well, here's the deal. He says, if people really read the instructions, what they'll do is they'll read the instruction that says, Read all the questions before you start answering, and if you get to the last question, it says answer only the first question, which is what is your name and and sure enough, of course, people didn't read the instructions. And he said, so I wouldn't be able to really deal with you with that one, with that whole thing, just because it wouldn't work well. And I said, I understand, but he loved to make students think, and I learned so much about the whole concept of realizing the need to observe and be observant in all that you do. And it was lessons like that from him that really helped a lot with that. For me,   Scott Hanton ** 08:48 I had a high school chemistry teacher named Mrs. Schultz, and the first experiment that we did in her class, in the first week of classes, was she wanted us to document all of the observations that we could make about a burning candle. And I was a hot shot student. Thought I, you know, owned the world, and I was going to ace this test. And, you know, I had maybe a dozen observations about a burning candle, and thought I had done a great job describing it, until she started sharing her list, and she probably had 80 observations about a burning candle, and it taught me the power of observation and the need to talk about the details of those observations and to be specific about what the observations were. And that experiment seems simple, light a candle and tell me what you see. Yeah, but that lesson has carried on with me now for more than approaching 50 years.   Michael Hingson ** 09:47 Let's see, as I recall, if you light a candle, what the center of the flame is actually pretty cool compared to the outside. It's more hollow. Now I wouldn't be able to easily tell that, because. Is my my process for observing doesn't really use eyesight to do that, so I I'm sure there are other technologies today that I could use to get more of that information. But   Scott Hanton ** 10:12 I'm also sure that that experiment could be re crafted so that it wasn't so visual, yeah, right, that there could be tactile experiments to tell me about observations or or audible experiments about observation, where you would excel in ways that I would suffer because I'm so visually dominant. The   Michael Hingson ** 10:33 issue, though, is that today, there's a lot more technology to do that than there was when I was in school and you were in school, but yeah, I think there is a lot available. There's a company called Independence Science, which is actually owned and run by Dr Cary sapollo. And Carrie is blind, and he is a blind chemist, and he wanted to help develop products for blind people to be able to deal with laboratory work. So he actually worked with a company that was, well, it's now Vernier education systems. They make a product called LabQuest with something like 80 different kinds of probes that you can attach to it, and the LabQuest will will provide visual interpretations of whatever the probes are showing carry, and independent science took that product and made it talk, so that There is now a Talking LabQuest. And the reality is that all those probes became usable because the LabQuest became accessible to be able to do that, and they put a lot of other things into it too. So it's more than just as a talking device, a lab device. It's got a periodic table in it. It's got a lot of other kinds of things that they just put in it as well. But it's really pretty cool because it now makes science a whole lot more accessible. I'm going to have to think about the different kinds of probes and how one could use that to look at a candle. I think that'd be kind of fun.   Scott Hanton ** 12:15 And it's just awesome to hear that there's innovation and space to make science more available to everybody. Yeah,   Michael Hingson ** 12:23 the real problem that we face is the one that we mostly always have faced, which is societal attitudes, as opposed to really being or not being able to do the experiments, is people think we can't, and that's the barrier that we always, usually have to overcome.   Scott Hanton ** 12:39 What I find in my time as a coach, mentor, supervisor, is that if somebody believes they can't do it, they can't do it. Yeah. And so it's often about overcoming their own mental limitations, the limitations that they've placed on themselves,   Michael Hingson ** 12:56 and that's right, or unfortunately, the limitations that other people place on us, and we, all too often and weigh too much, buy into those limitations. So it's it is something that we, especially in the sciences, should recognize that we shouldn't be doing so much of. I know that when I was at UC Irvine as a graduate student, I learned once that there was a letter in my file that a professor wrote. Fortunately, I never had him as a professor, but it and I was in my master's program at the time in physics, and this guy put a letter in my file saying that no blind person could ever absorb the material to get an advanced degree in physics at the University. Just put that in there, which is so unfortunate, because the real thing that is demonstrated there is a prejudice that no scientist should ever have.   Scott Hanton ** 13:51 I'm hopeful that as you graduated, there was a retraction letter in your file as well,   Michael Hingson ** 13:57 not that I ever heard, but yeah. Well, I'd already gotten my bachelor's degree, but yeah. But you know, things happen, but it is a it is a societal thing, and society all too often creates limitations, and sometimes we don't find them right away, but it is one of the big issues that, in general, we have to deal with. And on all too often, society does some pretty strange things because it doesn't understand what science is all about. I know when we were dealing with covid, when it all started, leaving the conspiracy theorists out of it. One of the things that I learned was that we have all these discussions about AI, if you will. But AI was one of the primary mechanisms that helped to develop the mRNA vaccines that are now still the primary things that we use to get vaccinated against covid, because they the artificial intelligence. I'm not sure how artificial. It is, but was able to craft what became the vaccine in a few days. And scientists acknowledged, if they had to do it totally on their own, it would take years to have done what AI did in a few days.   Scott Hanton ** 15:13 The AI technology is amazing and powerful, but it's not new. No, I met a person who shared her story about AI investigations and talked about what she was doing in this field 30 years ago. Yeah, in her master's work. And you know, I knew it wasn't brand new, but I didn't really realize how deep its roots went until I talked to her.   Michael Hingson ** 15:37 I worked as my first jobs out of college with Ray Kurzweil, who, of course, nowadays, is well known for the singularity and so on. But back then, he developed the first reading machine that blind people could use to read printed material. And one of the things that he put into that machine was the ability, as it scanned more material, to learn and better recognize the material. And so he was doing machine learning back in the 1970s   Scott Hanton ** 16:07 right? And all of this is, you know, as Newton said on the shoulders of giants, right, right? He said it a bit cynically, but it's still true that we all in science, we are learning from each other. We're learning from the broader community, and we're integrating that knowledge as we tackle the challenges that we are exploring.   Michael Hingson ** 16:27 So what got you to go into chemistry when you went into college?   Scott Hanton ** 16:33 That's a good question. So when I was 13 years old, I went on a youth a church group youth trip to another city, and so they split us up, and there were three of us from our group that stayed overnight in a host family. And at dinner that night, the father worked in a pharmaceutical company, and he talked about the work he was doing, and what he was doing was really synthetic chemistry around small molecule drug discovery. And for me, it was absolutely fascinating. I was thrilled at that information. I didn't know any scientists growing up, I had no adult input other than teachers about science, and I can remember going back home and my parents asking me how the trip went. And it's like, it's fantastic. I'm going to be a chemist. And they both looked at me like, what is that? How do you make money from it? How do you get that? My dad was a banker. My mom was a school teacher. They had no scientific background, but that that one conversation, such serendipity, right? One conversation when I was 13 years old, and I came home and said, I'm going to be a chemist, and I've never really deviated from that path. Did you have other siblings? Younger brother and another younger sister?   Michael Hingson ** 17:54 Okay? Did they go into science by any remote chance?   Scott Hanton ** 17:58 Not at all. So they were both seventh grade teachers for more than 30 years. So my brother taught math and English, and my sister teaches social studies.   Michael Hingson ** 18:10 Well, there you go. But that is also important. I actually wanted to teach physics, but jobs and other things and circumstances took me in different directions, but I think the reality is that I ended up going into sales. And what I realized, and it was partly because of a Dale Carnegie sales course I took, but I realized that good sales people are really teachers, because they're really teaching people about products or about things, and they're also sharp enough to recognize what their products might or might not do to help a customer. But that, again, not everyone does that, but so I figure I still was teaching, and today, being a public speaker, traveling the world, talking, of course, about teamwork and other things, it's still all about teaching.   Scott Hanton ** 18:57 I think I've always been a teacher, and if you talk to my coworkers along the way, I enjoy helping people. I enjoy sharing my knowledge. There's always been a teacher inside but only in this job as the editorial director at lab manager have I really been able to do it directly. So we've developed what we call the lab manager Academy, and I create e learning courses to help lab managers be more successful, and it's been a passion project for me, and it's been a load of fun.   Michael Hingson ** 19:30 And it doesn't get better than that. It's always great when it's a load of fun, yes,   Scott Hanton ** 19:35 well, so you left college and you got a bachelor's and a master's degree, right? No masters for me, that step you went right to the old PhD, yeah. So I went straight. I went graduated from Michigan State. So Michigan State was on terms back in those days. So graduated in June, got married in July, moved to Wisconsin in August. To graduate school at the end of August at the University of Wisconsin. Okay? And my second year as a graduate student, my professor asked me, Do you want to stop and complete a master's? And I said, Wait, tell me about this word stop. And he said, Well, you'd have to finish the Master's requirements and write a thesis, and that's going to take some time. And I said, Do I have to and he said, No, and I don't recommend it. Just keep going forward and finish your PhD. So that's   Michael Hingson ** 20:30 and what does your wife do?   Scott Hanton ** 20:33 So my wife also is in the graduate program at the University of Wisconsin, and she decided that a master's degree was the right answer for her, because she didn't want to be a PhD scientist in XYZ narrow band of science. She wanted to be a master of chemistry. Okay, and so we took different paths through graduate school, but each of us took the path that worked best for us, and each pass has great value, so we're both happy with the choices that we made,   Michael Hingson ** 21:06 and complement each other and also give you, still lots of great things to talk about over dinner.   Scott Hanton ** 21:12 Absolutely. And she took that master's degree, went into the pharmaceutical industry and largely behaved as a librarian in her first part of her career, she wasn't called a librarian, but what she really did was a lot of information integrating, and then moved into the Library Group, and was a corporate librarian for a long time, and then a community librarian. So that path worked brilliantly for her. She also has a Masters of Library Science. So I have one PhD. She has two Master's degree. I have one bachelor's degree. She has two bachelor's degree.   Michael Hingson ** 21:50 Oh, so you can have interesting discussions about who really progressed further,   21:54 absolutely.   Michael Hingson ** 21:57 Well, that's, that's, that's cute, though. Well, I I got my bachelor's and master's. My wife, who I didn't meet until years later, wanted to be a librarian, but she ended up getting a a Master's at USC in so in sociology and and ended up getting a teaching credential and going into teaching, and taught for 10 years, and then she decided she wanted to do something different, and became a travel agent, which she had a lot of fun with. That is different, it is, but she enjoyed it, and along the way, then we got married. It was a great marriage. She was in a wheelchair her whole life. So she read, I pushed, worked out well, complimentary skills, absolutely, which is the way, way it ought to be, you know, and we had a lot of fun with it. Unfortunately, she passed now two and a half years ago, but as I tell people, we were married 40 years, and I'm sure she's monitoring me from somewhere, and if I misbehave, I'm going to hear about it, so I try to just behave. Sounds like good advice. Yeah, probably certainly the safe way to go. But we, we, we had lots of neat discussions, and our our activities and our expertise did, in a lot of ways, complement each other, so it was a lot of fun. And as I said, she went to USC. I enjoyed listening to USC football because I thought that that particular college team had the best announcers in the business, least when when I was studying in Southern California, and then when we got married, we learned the the day we got married, the wedding was supposed to start at four, and it didn't start till later because people weren't showing up for the wedding. And we learned that everybody was sitting out in their cars waiting for the end of the USC Notre Dame game. And we knew that God was on our side when we learned that SC beat the snot out of Notre Dame. So there you go. Yeah. Yeah. Oh gosh, the rivalries we face. So what did you do after college?   Scott Hanton ** 24:09 So did my PhD at the University of Wisconsin. And one of the nice things, a fringe benefit of going to a big, important program to do your PhD, is that recruiters come to you. And so I was able to do 40 different, four, zero, 40 different interviews on campus without leaving Madison. And one of those interviews was with a company called Air Products. And that worked out, and they hired me. And so we moved to Allentown, Pennsylvania to go to work. I went to work at Air Products and and Helen found a role in the pharmaceutical industry at Merck. And so we did that for a long time. I was initially a research expert, a PhD expert doing lasers and materials and analytical stuff. And over the years. I progressed up the ladder from researcher to supervisor to what did we call it, group head to Section Manager, to operations manager, and ultimately to General Manager.   Michael Hingson ** 25:13 Well, at least being in Allentown, you were close to a Cracker Barrel restaurant. Yes, that is true. That was the closest to one to where we lived in New Jersey, so we visited it several times. That's how I know   Scott Hanton ** 25:26 about it. Maybe we were there at the same time. Michael, maybe this isn't our first. It's   Michael Hingson ** 25:31 very possible. But we enjoyed Cracker Barrel and enjoyed touring around Pennsylvania. So I should have asked, What prompted you to go to the University of Wisconsin to do your your graduate work, as opposed to staying in Michigan. So   Scott Hanton ** 25:47 my advisor at Michigan State, our advisor at Michigan State, told us, here's the top five schools, graduate programs in chemistry, apply to them all. Go to the one you get into. And so I got into three. Helen got into two. The one that was the same was Wisconsin. So that's where we went, yeah?   Michael Hingson ** 26:09 Well, then no better logic and argument than that.   Scott Hanton ** 26:14 It was a great Madison. Wisconsin is a beautiful city. It one of the things I really liked about the chemistry program there then, and it's still true now, is how well the faculty get along together so many collaborative projects and just friendliness throughout the hallways. And yes, they are all competing at some level for grant support, but they get along so well, and that makes it for a very strong community,   Michael Hingson ** 26:41 and it probably also means that oftentimes someone who's applying for something can enlist support from other people who are willing to help.   Scott Hanton ** 26:50 And as a graduate student, it meant that I had more than one professor that I could go to my advisor. There was a whole group of advisors who ran joint group meetings and would give us advice about our work or our writing or our approach, or just because we needed a pep talk, because completing a PhD is hard. Yeah, right, so that community was really important to me, and it's something I took away that when I started my industrial career, I had seen the value of community, and I wanted to build stronger communities wherever I went, yeah.   Michael Hingson ** 27:26 So what does a company, does air products do   Scott Hanton ** 27:31 that's sort of in the name, right? They're an industrial gas company. Got some of their big, biggest products are taking air and separating it into its components of nitrogen, oxygen, oxygen, argon, whatever, right? But at that time, they also had a chemicals business and a semiconductor business, or electronics business. So there was a lot of chemistry going on, although a lot of my work colleagues were chemical engineers who were working on the gasses side of the business, we had significant number of chemistry, sorts material science, sorts of people who are working on the chemicals side. Now, over time, Air Products divested those businesses, and now it's much more of a true industrial gas company. But I had the opportunity to work in an integrated science company that did all sorts of things.   Michael Hingson ** 28:23 Yeah, and as as we know, certainly a little helium never hurt anyone.   Scott Hanton ** 28:30 No little helium, you know, raises people's spirits, it   Michael Hingson ** 28:34 does and their voices, it does. I I've visited helium tanks many times at UC Irvine when they had liquid helium, which was certainly a challenge because of how cold it had to be. But occasionally we would open a valve and little cold but useful helium gas would escape   Scott Hanton ** 28:56 very cold. Please be safe. Cryogens are are dangerous materials, and we gotta make sure we handle them with due respect.   Michael Hingson ** 29:05 Yeah, well, we, we all did and and didn't take too many chances. So it worked out pretty well. So you stayed in Allentown and you stayed with Air Products for how long   Scott Hanton ** 29:19 I was in Air Products for 20 years. So the analytical group that I was part of, we were about 92 or 93 people when I joined the company, when I just left after earning my PhD. After 20 years, that group was down to about 35 just progressive series of decisions that made the department smaller, and as the Department got smaller and smaller, we were worried about our abilities to sustain our work. And so a dear friend and a key colleague, Paula McDaniel, and I, worked to try to see what other kind of opportunities there were. Yeah. And so we reached out to a contract research organization called Intertech to see if they would be interested in maybe acquiring our analytical department. And when we called them, and by the way, we called them before we talked to our boss about it, she forgave us later, but when we called the guy on the end of the phone said, Wait a minute, let me get your file. And it's like, what you have a file on Air Products, analytical, really? Why? Well, it turned out that they had a file, and that they had an active Merger and Acquisition Group, and they wanted an integrated analytical department on the east coast of the US. And so we engaged in negotiation, and ultimately this analytical department was sold by Air Products to Intertech. So on Friday, we're a little cog in a giant engine of an global, international company, and our funding comes from Vice Presidents. And on Monday, we're a standalone business of 35 people, we need to write quotes in order to make money. So it was an enormous challenge to transition from a service organization to a business. But oh my goodness, did we learn a lot,   Michael Hingson ** 31:13 certainly a major paradigm shift,   Scott Hanton ** 31:18 and I was lucky that I lost the coin flip, and Paula won, and she said, I want to be business development director. And I said, thank God. So she went off to be the key salesperson, and Paula was utterly brilliant as a technical salesperson, and I became the operations manager, which allowed me to keep my hands dirty with the science and to work with the scientists and to build a system and a community that allowed us to be successful in a CRO world.   Michael Hingson ** 31:49 So at that time, when you became part, part of them, the new company, were you or the standalone business? Were you working in lab? Still yourself?   Scott Hanton ** 32:01 Yes. So I had the title Operations Manager and all of the scientific staff reported into me, but I was still the technical expert in some mass spectrometry techniques, particularly MALDI and also tough Sims, and so I still had hands on lab responsibility that I needed to deliver. And over time, I was able to train some people to take some of those responsibilities off. But when the weight of the world was particularly heavy, the place for me to go was in the lab and do some experiments.   Michael Hingson ** 32:34 Yeah, still so important to be able to keep your hand in into to know and understand. I know I had that same sort of need being the manager of an office and oftentimes working with other people who were the engineers, coming from a little bit of a technical background as well. I worked to always make sure I knew all I could about the products that I was dealing with and selling, and my sales people who worked for me constantly asked, How come, you know, all this stuff, and we don't then, my response always was, did you read the product bulletin that came out last week? Or have you kept up on the product bulletins? Because it's all right there, whether I actually physically repaired products or not, I knew how to do it. And so many times when I was involved in working with some of our engineers, I remember a few times our field support people, and we were working out of New Jersey, and then in New York at the time, in the World Trade Center, we had some customers up at Lockheed Martin, up in Syria, Rochester, I think it was. And the guys would go up, and then they'd call me on the phone, and we'd talk about it, and between us, we came up with some bright ideas. And I remember one day, all of a sudden, I get this phone call, and these guys are just bouncing off the walls, because whatever it was that was going on between them and me, we figured it out, and they put it in play and made it work, and they were all just as happy as clams at high tide, which is the way it ought to   Scott Hanton ** 34:13 be. It's great to work in a team that finds success. The longer I was in technical management, the more I enjoyed the success of the team. It didn't need to be my success anymore that helping the scientists be successful in their roles was truly satisfying,   Michael Hingson ** 34:33 and that helped you, by definition, be more successful in your role.   Scott Hanton ** 34:36 And no question, it could be seen as a selfish byproduct, but the fact is that it still felt really good.   Michael Hingson ** 34:43 Yeah, I hear you, because I know for me, I never thought about it as I've got to be successful. It's we've got problems to solve. Let's do it together. And I always told people that we're a team. And I have told every salesperson. I ever hired. I'm not here to boss you around. You've convinced me that you should be able to sell our products, and sometimes I found that they couldn't. But I said my job is to work with you to figure out how I can enhance what you do, and what skills do I bring to add value to you, because we've got to work together, and the people who understood that and who got it were always the most successful people that I ever had in my teams.   Scott Hanton ** 35:30 One of the things I strive to do as a leader of any organization is to understand the key strengths of the people on the team and to try to craft their roles in such a way that they spend the majority of their time executing their strengths. Yeah. I've also discovered that when I truly investigate poor performance, there's often a correlation between poor performance and people working in their weaknesses. Yeah, and if we can shift those jobs, change those roles, make change happen so that people can work more often in their strengths, then good things happen.   Michael Hingson ** 36:07 And if you can bring some of your skills into the mix and augment what they do, so much the better.   Scott Hanton ** 36:16 Yeah, because I'm just another member of the team, my role is different, but I need to also apply my strengths to the problems and be wary of my weaknesses, because as the leader of the organization, my words carried undue weight. Yeah, and if, if I was speaking or acting in a space where I was weak, people would still do what I said, because I had the most authority, and that was just a lose, lose proposition   Michael Hingson ** 36:43 by any standard. And and when you, when you operated to everyone's strengths, it always was a win. Yep, which is so cool. So you went to Intertech, and how long were you there?   Scott Hanton ** 36:57 I was at Intertech for 10 years, and work I can if you know, for any listeners out there who work in the CRO world, it is a tough business. It is a grind working in that business, yeah? So it was a lot of long hours and testy customers and shortages of materials and equipment that was a hard a hard a hard road to plow,   Michael Hingson ** 37:22 yeah, yeah, it gets to be frustrating. Sometimes it's what you got to do, but it still gets to be frustrating gets to be a challenge. The best part   Scott Hanton ** 37:32 for me was I had a great team. We had senior and junior scientists. They were good people. They worked hard. They fundamentally, they cared about the outcomes. And so it was a great group of people to work with. But the contract lab business is a tough business. Yeah, so when covid came, you know, the pandemic settles in, all the restrictions are coming upon us. I was tasked as the General Manager of the business with setting up all the protocols, you know, how are we going to meet the number of people this basing the masks, you know, how could we work with and we were essential as a lab, so we had to keep doing what we were doing. And it took me about a week to figure non stop work to figure out what our protocols were going to be, and the moment I turned them into my boss, then I got laid off. So what you want to do in a time of crisis is you want to let go of the the general manager, the safety manager, the quality manager and the Chief Scientist, because those are four people that you don't need during times of stress or challenge or crisis. On the plus side for me, getting laid off was a bad hour. It hurt my pride, but after an hour, I realized that all the things that I'd been stressing about for years trying to run this business were no longer my problem. Yeah, and I found that it was a tremendous weight lifted off my shoulders to not feel responsible for every problem and challenge that that business had.   Michael Hingson ** 39:14 And that's always a good blessing when you when you figure that out and don't worry about the the issues anymore. That's a good thing. It was certainly   Scott Hanton ** 39:25 good for me. Yeah, so I'm not going to recommend that people go get laid off. No world to get fired. But one problem that I had is because Paula and I worked to create that business, I sort of behaved like an owner, but was treated like an employee. And my recommendation to people is, remember, you're an employee, find some personal boundaries that protect you from the stress of the business, because you're not going to be rewarded or treated like an owner.   Michael Hingson ** 39:58 Yeah, because you're not because. Or not.   Scott Hanton ** 40:01 So I got laid off. It was in the height of the pandemic. So, you know, I'm too busy of a human being to sort of sit in a rocking chair and watch the birds fly by. That's not my style or my speed. So I started a consulting business, and that was a lot of fun. I really enjoyed doing the consulting work, but I learned something really important about myself, and that's that while I can sell and I can be an effective salesperson, I don't like selling, and as a company of one, when I didn't sell, I didn't make any money, yeah, and so I needed to figure out something else to do, because I really hated selling, and I wasn't doing it. I was procrastinating, and that made the business be unpredictable and very choppy   Michael Hingson ** 40:51 in that company of one, that guy who was working for you wasn't really doing all that you wanted.   Scott Hanton ** 40:56 Exactly the Yeah, you know me as the founder, was giving me as the salesman, a poor performance review was not meeting objectives. So I had a long time volunteer relationship with lab manager magazine. I had been writing articles for them and speaking for them in webinars and in conferences for a long time, probably more than 10 years, I would say, and they asked me as a consultant to produce a a to a proposal to create the lab manager Academy. So the the founder and owner of the the company, the lab X Media Group, you really saw the value of an academy, and they needed it done. They needed it done. They couldn't figure it out themselves. So I wrote the proposal. I had a good idea of how to do it, but I was new to consulting, and I struggled with, how do I get paid for this? And I had four ideas, but I didn't like them, so I slept on it, and in the morning I had a fifth, which said, hire me full time. I sent in the proposal. An hour later, I had a phone call. A week later, I had a job, so that worked out fantastic. And I've really enjoyed my time at lab manager magazine. Great people, fun work. It's really interesting to me to be valued for what I know rather than for what I can do. Yeah,   Michael Hingson ** 42:23 the two relate. But still, it does need to be more about what you know, what you really bring, as opposed to what you can do, because what you can do in general probably is an offshoot of what you know.   Scott Hanton ** 42:38 So this gives me the opportunity to help lots of people. So on the outside of the company, I'm writing articles, creating courses, giving talks to help lab managers. Because I was a lab manager for a long time, yeah, over 20 years, and I know what those challenges are. I know how hard that job is, and I know how many decisions lab managers need to make, and it's wonderful to be able to share my experience and help them, and I am motivated to help them. So was it hard? Oh, go ahead, on the inside, I'm literally an internal subject matter expert, and so I can coach and teach and help my colleagues with what's the science? What do lab managers really think? How do we pitch this so that it resonates with lab managers, and I think that helps make all of our products better and more successful.   Michael Hingson ** 43:31 So was it hard? Well, I guess best way to put it is that, was it really hard to switch from being a scientist to being a lab manager and then going into being a subject matter expert and really out of the laboratory. So   Scott Hanton ** 43:48 people ask me all the time, Scott, don't you miss being in the lab and doing experiments? And my answer is, I miss being in the lab. And I do miss being in the lab. You know, on very stressful days at Intertech, I'd go in the lab and I'd do an experiment, yeah, because it was fun, and I had more control over the how the experiment was run and what I would learn from it than I did running a business. But the flip side of that is, I do experiments all the time. What I learned as the general manager of a business was the scientific method works. Let's data hypothesis. Let's figure out how to test it. Let's gather data, and let's see if the hypothesis stands or falls. And we ran a business that way, I think, pretty successfully. And even now, in in media and publishing, we still run experiments all the time. And it's kind of funny that most of my editorial colleagues that I work with, they think my favorite word is experiment. My favorite word is still why, but we talk all the time now about doing experiments, and that was a new thing for them, but now we can do continual improvement more in a more dedicated way, and we do it a lot faster. Yeah,   Michael Hingson ** 45:00 yeah. So what's the hardest thing you think about being a lab manager?   Scott Hanton ** 45:06 I think the hardest thing about let me answer that with two. I'm not going to be able to narrow it down to one, so I'll give you two. The first one is you transform, maybe one day to the next, from really being in control of your science and working with whether it's animals or rocks or electrons or chemicals, whatever you're working with, having a great degree of knowledge and a lot of control, and the next day, you're hurting cats. And so it's about that transition from having control over your destiny to influencing people to get the work done, and working with people instead of working with experiments, that's really hard. The second is, as a lab manager, there's endless decisions, and so combating decision fatigue is a big deal, and everybody in the lab depends upon you for the decisions you make. And it's not that every decision has to be perfect, you know, that's just a different failure mode if you try to make perfect decisions, but every decision needs to be made promptly. And as a scientist, I could always make more data in order to make a better decision, but as a lab manager, I would often only have maybe 40 or 50% of the data I wanted, and a decision had to be made. And getting comfortable making decisions in the face of uncertainty is really hard.   Michael Hingson ** 46:29 So certainly, being a lab manager or Well, dealing with managers in the way we're talking about it here, has to be very stressful. How do you how do you cope with the stress?   Scott Hanton ** 46:42 So I think ways to cope with the stress successfully is, first of all, you've got to take care of yourself. You know, we've all flown on airplanes, and what is the safety person in the aisle or on the video? Do oxygen masks will fall from the ceiling, and what do we do with them? We put them on before we help somebody else, right? We all know that. But in the workplace, especially as a manager, it's hard to remember that as we care for our team and try and take care of our team, there might not be enough time or energy or capacity left to take care of ourselves, but if we don't fill that gas tank every day doing something, then we can't help our team. And so one way to deal with the stress is to make sure that you take care of yourself. So   Michael Hingson ** 47:28 what do you do? How do you deal with that? So   Scott Hanton ** 47:31 for me, ways that I can reinvigorate is one. I like being outside and get my hands dirty. So I'm not really a gardener, but I call myself a yard dinner. So I grow grass and I grow flowers, and I trim trees, and I want to go outside, and I want to see immediate return on my effort, and I want it to be better than when I started. And it's good if I have to clean from under my fingernails when I'm doing it. Another thing I like to do is I play all kinds of games I'm happy to play, sorry, with little kids, or I'll play complicated strategy games with people who want to sit at a table for three or four hours at a time. Yeah? And that allows my brain to spin and to work but on something completely different. Yeah. And another thing that's been important for me, especially when I was a lab manager is to be involved in youth coaching, so I coached kids soccer and basketball and baseball teams, and it's just beautiful to be out there on a field with a ball, with kids. And you know, the worries of the world just aren't there. The kids don't know anything about them. And it's fun to work with the ones who are really good, but it's equally fun to work with the ones who have never seen the ball before, and to help them do even the most basic things. And that kind of giving back and paying it forward, that sort of stuff fills my tank.   Michael Hingson ** 48:51 Yeah, I empathize a lot with with that. For me, I like to read. I've never been much of a gardener, but I also collect, as I mentioned before, old radio shows, and I do that because I'm fascinated by the history and all the things I learned from what people did in the 2030s, 40s and 50s, being on radio, much Less getting the opportunity to learn about the technical aspects of how they did it, because today it's so different in terms of how one edits, how one processes and deals with sounds and so on, but it's but it's fun to do something just totally different than way maybe what your normal Job would be, and and I do love to interact with with people. I love to play games, too. I don't get to do nearly as much of it as I'd like, but playing games is, is a lot of fun,   Scott Hanton ** 49:52 and I agree, and it it's fun, it's diverting, it's it helps me get into a flow so that I'm focused on. Me on one thing, and I have no idea how much time has gone by, and I don't really care. You know, people who play games with me might question this. I don't really care if I win or lose. Certainly I want to win, but it's more important to me that I play well, and if somebody plays better, good for   Michael Hingson ** 50:14 them, great. You'll learn from it. Exactly. Do you play   Scott Hanton ** 50:18 chess? I have played chess. I've played a lot of chess. What I've learned with chess is that I'm not an excellent I'm a good player, but not an excellent player. And when I run into excellent players, they will beat me without even breaking a sweat.   Michael Hingson ** 50:34 And again, in theory, you learn something from that.   Scott Hanton ** 50:37 What I found is that I don't really want to work that hard and yeah. And so by adding an element of chance or probability to the game, the people who focus on chess, where there are known answers and known situations, they get thrown off by the uncertainty of the of the flip the card or roll the dice. And my brain loves that uncertainty, so I tend to thrive. Maybe it's from my time in the lab with elements of uncertainty, where the chess players wilt under elements of uncertainty, and it's again, it's back to our strengths, right? That's something that I'm good at, so I'm gonna go do it. I've   Michael Hingson ** 51:20 always loved Trivial Pursuit. That's always been a fun game that I enjoy playing. I   Scott Hanton ** 51:25 do love Trivial Pursuit. I watch Jeopardy regularly. A funny story, when we moved into our new house in Pennsylvania, it was a great neighborhood. Loved the neighbors there. When we first moved in, they invited my wife and I to a game night. Excellent. We love games. We're going to play Trivial Pursuit. Awesome like Trivial Pursuit. We're going to play as couples. Bad idea, right? Let's play boys against the girls, or, let's say, random draws. No, we're playing as couples. Okay, so we played as couples. Helen and I won every game by a large margin. We were never invited back for game night. Yeah, invited back for lots of other things, but not game night.   Michael Hingson ** 52:06 One of the things that, and I've talked about it with people on this podcast before, is that all too often, when somebody reads a question from a trivial pursuit card, an answer pops in your head, then you went, Oh, that was too easy. That can't be the right answer. So you think about it, and you answer with something else, but invariably, that first answer was always the correct answer.   Scott Hanton ** 52:32 Yes, I'm I have learned to trust my intuition. Yeah. I learned, as a research scientist, that especially in talking to some of my peers, who are very dogmatic, very step by step scientists. And they lay out the 20 steps to that they felt would be successful. And they would do one at a time, one through 20. And that made them happy for me, I do one and two, and then I'd predict where that data led me, and I do experiment number seven, and if it worked, I'm off to eight. And so I they would do what, one step at a time, one to 20, and I'd sort of do 127, 1420, yeah. And that I learned that that intuition was powerful and valuable, and I've learned to trust it. And in my lab career, it served me really well. But also as a manager, it has served me well to trust my intuition, and at least to listen to it. And if I need to analyze it, I can do that, but I'm going to listen to it,   Michael Hingson ** 53:31 and that's the important thing, because invariably, it's going to give you useful information, and it may be telling you not what to do, but still trusting it and listening to it is so important, I've found that a lot over the years,   Scott Hanton ** 53:47 Malcolm Gladwell wrote a book called Blink, where he talks about the power of the subconscious, and his claim is that the subconscious is 100,000 times smarter than our conscious brain, and I think when we are trusting our intuition, we're tapping into that super computer that's in our skulls. If you want to learn more, read blank. It's a great story.   Michael Hingson ** 54:10 I hear you. I agree. How can people learn to be better leaders and managers?   Scott Hanton ** 54:18 So I think it's there's really three normal ways that people do this. One is the power of experiment, right? And I did plenty of that, and I made tons of errors. It's painful. It's irritating, trial and error, but I used to tell people at Intertech that I was the general manager because I'd made the most mistakes, which gave me the most opportunity to learn. It was also partly because a lot of my peers wanted nothing to do with the job. You know, they wanted to be scientists. Another way is we, we get coached and mentored by people around us, and that is awesome if you have good supervisors, and it's tragic if you have bad supervisors, because you don't know any better and you take for granted. That the way it's been done is the way it needs to be done, and that prevents us from being generative leaders and questioning the status quo. So there's problems there, too. And I had both good and bad supervisors during my career. I had some awful, toxic human beings who were my supervisors, who did damage to me, and then I had some brilliant, caring, empathetic people who raised me up and helped me become the leader that I am today. So it's a bit of a crap shoot. The third way is go out and learn it from somebody who's done it right, and that's why we generated the lab manager Academy to try to codify all the mistakes I made and what are the learnings from them? And when I'm talking with learners who are in the program, it's we have a huge positive result feedback on our courses. And what I talk to people about who take our courses is I'm glad you appreciate what we've put together here. That makes me feel good. I'm glad it's helping you. But when these are my mistakes and the answers to my mistakes, when you make mistakes, you need to in the future, go make some courses and teach people what the lessons were from your mistakes and pay it forward. Yeah. So I recommend getting some training.   Michael Hingson ** 56:17 What's the difference between management and leadership?   Scott Hanton ** 56:21 I particularly love a quote from Peter Drucker. So Peter Drucker was a professor in California. You may have heard of him before.   Michael Hingson ** 56:29 I have. I never had the opportunity to meet him, but I read.   Scott Hanton ** 56:34 I didn't either material. I've read his books, and I think he is an insightful human being, yes. So the quote goes like this, management is doing things right. Leadership is doing the right things. So as a technical manager, there's a bunch of things we have to get right. We have to get safety right. We have to get quality right. There's an accuracy and precision that we need to get right for our outcomes and our results. Those are management tasks, but leadership is about doing the right things. And the interesting thing about that definition is it doesn't require a title or a role or any level of authority. So anyone can be a leader if you're consistently doing the right things, you are exhibiting leadership, and that could be from the person sweeping the floors or the person approving the budget, or anyone in between.   Michael Hingson ** 57:33 Yeah, I've heard that quote from him before, and absolutely agree with it. It makes a whole lot of sense.   Scott Hanton ** 57:41 Other definitions that I've seen trying to distinguish management and leadership tend to use the words manage and lead, and I don't like definitions that include the words that they're trying to define. They become circular at some level. This one, I think, is clear about it, what its intention is, and for me, it has worked through my career, and so the separation is valuable. I have authority. I'm the manager. I have accountability to get some stuff right, but anyone can lead, and everyone can lead, and the organization works so much better when it's full of leaders   Michael Hingson ** 58:21 and leaders who are willing to recognize when they bring something to the table, or if someone else can add value in ways that they can't, to be willing to let the other individual take the leadership position for a while.   Scott Hanton ** 58:40 Absolutely, and you know that really comes down to building an environment and a culture that's supportive. And so Amy Edmondson has written extensively on the importance of psychological safety, and that psychological safety hinges on what you just said, right? If the guy who sweeps the floor has an observation about the organization. Do they feel safe to go tell the person in charge that this observation, and if they feel safe, and if that leader is sufficiently vulnerable and humble to listen with curiosity about that observation, then everybody benefits, yeah, and the more safe everyone feels. We think about emotion. Emotional safety is they anyone can bring their best self to work, and psychological safety is they can contribute their ideas and observations with no threat of retaliation, then we have an environment where we're going to get the best out of everybody, yeah,   Michael Hingson ** 59:46 which is the way it it really ought to be. And all too often we don't necessarily see it, but that is the way it ought   Scott Hanton ** 59:53 to be. Too many people are worried about credit, or, I don't know, worried about things that I don't see. Yeah, and they waste human potential, right? They they don't open their doors to hire anybody. They they judge people based on what they look like instead of who they are, or they box people in into roles, and don't let them flourish and Excel. And whenever you're doing those kinds of things, you're wasting human potential. And businesses, science and business are too hard to waste human potential. We need to take advantage of everything that people are willing to give. Yeah,   Michael Hingson ** 1:00:33 we've been doing this for quite a while already today. So I'm going to ask as a kind of a last question, what, what advice do you want to leave for people to think about going forward in their lives and in their careers?   Scott Hanton ** 1:00:48 So I was participating in a LinkedIn chat today where a professor was asking the question, what sort of advice would you wish you got when you were 21 Okay, so it was an interesting thread, and there was one contributor to the thread who said something I thought was particularly valuable. And she said, attitude matters. Attitude matters. We can't control what happens to us, but we can control how we deal with it and how we respond, right? And so I think if we can hold our attitude as our accountability, and we can direct our strengths and our talents to applying them against the challenges that the business or the science or the lab or the community faces, and we can go in with some positive attitude and positive desire for for change and improvement, and we can be vulnerable and humble enough to accept other people's ideas and to interact through discussion and healthy debate. Then everything's better. I also like Kelleher his quote he was the co founder of Southwest Airlines, and he said, when you're hiring, hire for attitude, train for skill. Attitude is so important. So I think, understand your attitude. Bring the attitude you want, the attitude you value, the attitude that's that's parallel to your core values. And then communicate to others about their attitude and how it's working or not working for them.   Michael Hingson ** 1:02:31 And hopefully, if they have a positive or good enough attitude, they will take that into consideration and grow because of it absolutely   Scott Hanton ** 1:02:41 gives everybody the chance to be the best they can be.   Michael Hingson ** 1:02:47 Well, Scott, this has been wonderful. If people want to reach out to you, how can they do that?   Scott Hanton ** 1:02:51 So LinkedIn is great. I've provided Michael my LinkedIn connection. So I would love to have people connect to me on LinkedIn or email. S Hanson at lab manager.com love to have interactions with the folks out there.   Michael Hingson ** 1:03:08 Well, I want to thank you for spending so much time. We'll have to do more of this.   Scott Hanton ** 1:03:13 Michael, I really enjoyed it. This was a fun conversation. It was stimulating. You asked good questio

On the two hundred and seventieth episode of THE THIRD ACT PODCAST, the crew are freeing their hearts.Christian and Jericho go back to the early days of the COVID 19 pandemic with a theme titled "2020 Visions" to review Ari Aster's divisive black comedy, EDDINGTON, and Lou Ye's more empathetic but still intense doc hybrid AN UNFINISHED FILM. First, however,  French New Wave films LOVE AT SEA (1965), WALL ENGRAVINGS (1967), and EARTH LIGHT (1970) as well as THE ALTO KNIGHTS and A FEW GOOD MEN get the Recently Watched treatment.They also discuss echo chambers, the return of Southwest Airlines screening slop, doomscrolling, brain rot, and Substack malpractice.Subscribe to Jericho's Substack: symbioticreviews.substack.comKeep in touch with us on Instagram and email us anytime at: TheThirdActPodcast@gmail.com  

Southwest flight out of Burbank abruptly descends to avoid 'mid-air collision' with another plane. // Michael Monks on the new interim head of LAHSA // Elex Michaelson from Fox 11 LA on close call with Southwest Airlines at Burbank Airport and whats on The Issue is...//Chuck E. Cheese arrested. Mascot arrested in full costume for credit card fraud 

THE VIBEwith Kelly Cardenas presentsWinn Claybaugh is the author of Be Nice (Or Else!), host of the popular MASTERS by Winn Claybaugh podcast, and “one of the best motivational speakers in the country,” according to CNN's Larry King, who wrote the foreword for Winn's book. A national speaker for major corporations, Winn has helped thousands of businesses build their brands and create successful working cultures. His clients have included Southwest Airlines, Hyatt Hotels, the Irvine Company, Vidal Sassoon, Entertainment Tonight, Mattel, For Rent magazine, and many others. Winn's numerous awards and accolades include the prestigious Ellis Island Medal of Honor, whichrecognizes individuals who have made it their mission to share their knowledge, courage, compassion, talents, and generosity with those less fortunate. A business owner for over 40 years, Winn is the founder, co-owner, and dean of Paul Mitchell Advanced Education, a franchisor of more than 100 cosmetology and/or barbering schools throughout the United States. Recognizing his immense contributions to that industry, American Salon named Winn one of the five “Industry Leaders Who Helped Revolutionize Education.” For his leadership of the Paul Mitchell School network's annual FUNraising campaign, which has donated countless volunteer hours and raised more than $26 million for multiple charitable organizations, Winn has been honored with Friendly House's Humanitarian of the Year award, Thirst Project's Vision Award, the Coalition to Abolish Slavery and Trafficking's (Cast) Visionary Leadership Award, and No Limits' Ambassador and Champion of Children awards. For more information, visit www.winnclaybaugh.com.A HUGE THANK YOU TO OUR SPONSORSINCHSTONES PLAYBOOKhttps://a.co/d/hil3nloSUBSCRIBE TO MY NEWSLETTER⁠https://thevibebykellycardenas.substack.com?r=4nn6y5&utm_medium=ios⁠BUY THE VIBE BOOK ⁠⁠https://a.co/d/6tgAJ4c⁠⁠ BUY BLING ⁠⁠https://shop.kellycardenas.com/products/kelly-cardenas-salon-bling⁠⁠ CARDENAS LAW GROUPhttps://www.cardenaslawgroup.com/THE BEST MEXICAN FOOD ON THE PLANEThttps://www.lulusmexicanfood.com/EXECUTIVE PRODUCER - BROOKLYN CARDENAS ⁠⁠https://www.brooklyncardenas.com/⁠⁠

US equity futures are slightly higher. Asian markets finished mostly lower and European markets opened lower. The market focus remained on corporate earnings and trade policy. GOOGL's results supported AI-driven optimism, while TSLA's weaker outlook weighed on sentiment. Reports suggested the US and EU are close to finalizing a trade deal involving new tariffs. Meanwhile, Treasury Secretary Bessent's upcoming meeting with China's Vice Premier has drawn attention. Sentiment was also shaped by mixed US economic data, with better-than-expected jobless claims but weaker new home sales and ongoing inflation pressure tied to tariffs. Other notable event today: Trump is scheduled to visit the Fed headquarters at 4pm Eastern.Companies Mentioned: Samsung Electronics, OpenAI, Perplexity AI, Alphabet, Paramount Global, Southwest Airlines, Boeing

American Airlines CEO Robert Isom stated the airline will not use AI in fare pricing in a way that undermines consumer trust, distancing itself from Delta's controversial plan to apply AI to price a portion of domestic flights. Hilton has found that electric vehicle charging stations are now its top booking driver, with travelers actively seeking this amenity more than traditional ones like pools or free breakfast. Meanwhile, Southwest Airlines reported no negative fallout from its new baggage fees introduced in May and expects them to generate over $350 million in earnings this year. Southwest CEO Says Baggage Fees Are Pacing Toward $1 Billion in Annual Profit American Airlines CEO on AI Pricing After Delta Backlash: ‘I Don't Think It's Appropriate' Hilton Says EV Chargers Are Top Booking Driver, Beating Pools and Free Breakfast Connect with Skift LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/skift/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ WhatsApp: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Facebook: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://facebook.com/skiftnews⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/skiftnews/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Threads: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.threads.net/@skiftnews⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Bluesky: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://bsky.app/profile/skiftnews.bsky.social⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ X: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/skift⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Subscribe to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@SkiftNews⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ and never miss an update from the travel industry.

Amazon new listening app... Uber with new plan using women… Candace Owens sued by Macrons…  www.keksi.com Promo code Jeffy18 ( limited time ) Chevron and Hess merge… Union Pacific and Norfolk Southern may merge?... Southwest Airlines changes... ChewingTheFat@theblaze.com Thanks to listeners around the world.. Coppola not done with Megalopolis… JLO done with Ben and lookin bidness... www.blazetv.com/jeffy Promo code Jeffy… Who Died Today: Rene Kirby 71 / Eliotte Heinz 22… Bryon Kohberger sentenced to life in prison… Sixteen-year-old arrested / Spirit Airlines / “I've got a bomb in my pocket” Joke of The Day / Real or Joke? You Decide… Learn more about your ad choices. Visit megaphone.fm/adchoices

This week on the Omni Talk Retail Fast Five podcast, sponsored by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital, Infios, and Clear Demand, Chris and Anne tackle rapid-fire retail topics in their signature Lightning Round. From influencer marketing apps to airline policy changes and restaurant relocations, get quick takes on the week's most interesting retail and consumer stories that are shaping industry trends.

Shoot us a Text.Episode #1103: Today we're talking about backlash against stop-start tech, Tesla's rocky second quarter and robotaxi dreams, and Southwest's historic shift to assigned seating.Show Notes with links:Stop-start engine systems, once praised for fuel savings, often slandered by consumers, are now catching flak from both the EPA and frustrated drivers—prompting new questions about their future.62% of 2023 vehicles used stop-start to claim EPA efficiency credits around $30 per vehicleA new Trump-era law which eliminated CAFE standards and key penalties is reducing incentives for automakers.Consumers often disable the feature, citing annoyance and wear concerns even going as far as installing aftermarket disablers from Amazon which trick the system while some drivers rely on pedal finesse.“If there's no CAFE program that can be enforced, and there's not a greenhouse gas standard that requires improvement, that would remove the incentive for automakers to put in this technology,” said Chris Harto, senior policy analyst at Consumer ReportsLee Zeldin, head of the EPA recently tweeted: Start/stop technology: where your car dies at every red light so companies get a climate participation trophy. EPA approved it, and everyone hates it, so we're fixing it.Tesla's Q2 earnings took a hit, with profits and sales both sliding amid fading incentives, slowing EV demand, and political headwinds. Elon Musk says the future rides on autonomy.Net income fell 16% to $1.17B; auto revenue dropped 16% as deliveries declined.Tesla's $439M in regulatory credit sales was half of last year's, and shrinking fast.A lower-priced Model Y and stripped-down Cybertruck aim to revive sales.Tesla's invite-only robotaxi service in Austin may expand to half the U.S. population by year's end if approvals move forward quickly according to Musk“We probably could have a few rough quarters. I'm not saying we will, but we could.”Southwest Airlines will say goodbye to open seating for the first time in its history, launching assigned seats and a tiered boarding system starting January 27.Ticket sales for assigned seats begin July 29; full rollout hits early next year.Eight new boarding groups will replace A-B-C lines, prioritizing loyalty and fare class.Premium seat options—like extra-legroom—are coming, but prices are still under wraps.About 25% of the fleet is already reconfigured with the new seat layout.“We're optimizing for efficiency… while taking care of our most loyal customers,” said Southwest's Stephanie Shafer Modi.Join Paul J Daly and Kyle Mountsier every morning for the Automotive State of the Union podcast as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry.Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/

In this week's Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital, Infios, and ClearDemand: Walmart's plan to sell Vizio TVs exclusively as a private brand Tesla's Supercharger Diner officially opening in Los Angeles Mall of America expanding car-counting video analytics across its campus Tesco launching early delivery slots for families during the summer Target ending its price matching policy starting July 28 And A&M's Chris Creyts and Brandon Pezely also dropped by to help us hand out insights on how grocers should be thinking about space allocation for their future success and store development plans in this week's 5 Insightful Minutes segment. There's all that, plus Southwest Airlines new seating policy, Midwestern In-N-Out dreams, and a tribute to the dearly departed Malcolm-Jamal Warner. P.S. Also be sure to check out our podcast rankings on Feedspot Music by hooksounds.com #RetailNews #WalmartVizio #TeslaDiner #RetailTech #TargetPricing #RetailPodcast #OmniTalk #MallofAmerica #TescoDelivery #RetailInnovation #PrivateLabel #ConnectedTV

Southwest Airlines have set a date when they'll be starting to assign seating and boarding groups. DC traffic is so bad.    Make sure to also keep up to date with ALL our podcasts we do below that have new episodes every week:The Thought ShowerLet's Get WeirdCrisis on Infinite Podcasts

On this week's episode of Good Morning Hospitality Hotels, the crew, Sarah Dandashy and Steve Turk, unpack a wave of strategic moves across the industry, including the potential sale of the iconic Ace Hotel / Atelier Ace brand, Wyndham Hotels & Resorts's partnership with Grubhub, and Peachtree Group's $1.5 billion fund targeting distressed hotel assets. We also dive into the rise of credit card-driven loyalty programs and their impact on earnings. In travel, Southwest Airlines's experiment with assigned seating marks a major departure from its open-seating legacy, while Barcelona takes bold steps against overtourism by closing cruise terminals. Plus, Jet2.com and Jet2holidays's viral TikTok moment becomes a masterclass in brand engagement. --- ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Good Morning Hospitality⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ is part of the ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Hospitality.FM⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Multi-Media Network and is a Hospitality.FM Original The hospitality industry is constantly growing, changing, and innovating! This podcast brings you the top news and topics from industry experts across different hospitality fields. Good Morning Hospitality publishes three thirty-minute weekly episodes: every Monday and Wednesday at 7 a.m. PST / 10 a.m. EST and every Tuesday at 8 a.m. CET for our European and UK-focused content. Make sure to tune in during our live show on our ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn page⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ or ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ every week and join the conversation live! Explore everything Good Morning Hospitality has to offer: • Well & Good Morning Coffee: Enjoy our signature roast—⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠order here!⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ • Retreats: Join us at one of our exclusive retreats—learn more and register your interest ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here!⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ • Episodes & More: Find all episodes and additional info at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠GoodMorningHospitality.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Thank you to all of the Hospitality.FM Partners that help make this show possible. If you have any press you want to be covered during the show, email us at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠goodmorning@hospitality.fm Learn more about your ad choices. Visit megaphone.fm/adchoices

After a 140-day regular session that he described as the best of his 10 years as governor, Greg Abbott is calling the Texas Legislature back for overtime. While most special sessions are limited in scope with a small number of tasks, Abbott has loaded the agenda for this session with 18 items. In other news, the assigned seating era at Southwest Airlines finally has a precise date. Come January, the Dallas-based air carrier will end more than 50 years of the pick-your-spot philosophy that defined its history. Southwest will use assigned seating for flights starting Jan. 27; have you ever wondered how emergency alerts find you while you're traveling? Curious Texas received that question from a and provided an answer. Emergency alerts go out to every phone in the area — no need to sign up; and if you're feeling the pinch every time you pay at a Dallas-Fort Worth restaurant, you're not alone. The National Restaurant Association reports that this year, 47% of its restaurant operators surveyed said they'd added discounts, deals or promotions to their menus. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Someone is murdered every minute in the world. And one idiot hired day laborers to dispose of the people he killed. Orny keeps a death clock going on this episode. Orny discusses details about his next comedy special. Why we should NOT deport everyone. What's Wrong with Elvis, Jerry Garcia, Southwest Airlines, Amazon's delivery policy, pranks gone wrong involving fake human flesh and the time someone streaked at the Oscars.

Czabe welcomes PAUL CHARCHIAN to talk about his pool quote, the "Hello Utah" song's very slutty past, how long he has to drive to get a pizza, Southwest Airlines and thunderstorms, plus a great Onterrio Smith story and more.....Our Sponsors:* Check out Hims: https://hims.com/CZABE* Check out Indeed: https:// indeed.com/CZABEAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

Trevor convinces Michael to hit the beach to recharge and embrace some natural energy. They dive into the surprisingly impressive dating history of magicians, the upcoming LA Olympics, and Jeff Bezos' wildly extravagant wedding. Michael reveals he might start bringing a Furby on tour.

INTRO (00:23): Kathleen opens the show drinking a Kittens Summer Ale from Fat Orange Cat Brewing Company. She reviews her weekend in Charlottesville VA and Bristol TN, and prepares for the Fourth of July holiday week.    TOUR NEWS: See Kathleen live on her “Day Drinking Tour.”   COURT NEWS (9:53): Kathleen shares news announcing that Dolly Parton's Vegas residency sold out in hours, and Post Malone has broken up with his longtime girlfriend.    TASTING MENU (3:42): Kathleen samples Awesome Sauce flavored Goldfish, and Mooneyham's Kitch'n Cooked potato chips.    UPDATES (21:53): Kathleen shares updates on Karen Read's new movie deal, Bonnaroo could move their annual date, and Starbucks makes ANOTHER change.   HOLY SHIT THEY FOUND IT (43:58): Kathleen reveals that a Sierra Nevada Red Fox has been caught on a trail cam in Northern California.    FRONT PAGE PUB NEWS (45:13) : Kathleen shares articles on the St. Louis donut shop that won 2025's “Best Donut in America,”  Bill Burr's new multi-camera sitcom in the works with comedian Earthquake, Crabfest helps Red Lobster exit bankruptcy, the most Patriotic states are announced, a hero dad dives into sea to save his daughter when she fell from a Disney ship, Vogue Magazine is searching for a new chief after nearly 4 decades, a road buckles in Missouri during record setting heat wave, Southwest Airlines has issues ending free bags, the Best Airport in America is revealed, and Vegas opens a new $50M Sports bar.    STUPID TOURIST STORIES (40:39): Kathleen reads about a cruise ship passenger covered in stolen diamonds who sent selfies displaying the stolen jewelry.    SAINT OF THE WEEK (1:14:43): Kathleen reads about Sister Lidwina.    WHAT ARE WE WATCHING (17:33): Kathleen recommends watching the Wimbledon tennis tournament on ESPN, and The Better Sister on Amazon Prime.    FEEL GOOD STORY (1:09:28): Kathleen reads about a helicopter dropping thousands of dollars in cash over Detroit's Gratoit Ave as a final wish of a deceased local carwash owner.