Podcasts about Intervision

Everything is divinely orchestrated. The source of our being knows what is needed in our lives. When we learn to trust the flow of love, we open ourselves up to divine InterVision.These are all of the accomplishments of the Flow and how you can support us. The Mastery of Self-Knowledge includes: The book GO PURCHASE on Amazon, "We Have Powerful DNA."https://a.co/d/6xYvaKwYou can contact me:DIVINETIMINGLP@GMAIL.COMDivine Timing LP on Spotify:https://open.spotify.com/show/2vVzgxKZ7qxlaymJoZO66k?si=1vAOuZvQQ-2VSqqE3T_KzAYou can support the shift of "Positive Change" by purchasing a Divine T-shirt. "We Shall Not Fear" is the shift because we are the creators of it.https://www.bonfire.com/store/divine-timing/Follow me on TikTok / _2billion You can follow me on Instagramhttps:// www.instagram.com/latiskapowell️I must thank Canva for the intro, support, and ending credits; they make it easy to design, plus the audio selection is amazing. I can't forget Capcut for the ending credits, they make it easy to look professional.Donate to Channel $DIVINEPEACE1111 #nevillegoddard #LawofAttraction #JohnnyColeman #Rev.Ike #kathrynkuhlman #BishopDr.BarbaraKing #metaphysical #souljourney #divinetiming #theflownetwork #hillsideinternational

NWN Corporation has acquired InterVision Systems, a managed services provider known for its innovative IT solutions and a strong partnership with Amazon Web Services. This strategic acquisition aims to enhance NWN's offerings in customer experience, cybersecurity, and intelligent infrastructure, solidifying its position in the North American technology market. With the addition of 1,600 new accounts and approximately $470 million in sales, NWN is set to significantly improve its market presence and accelerate the digital transformation journeys of its clients. CEO Jim Sullivan emphasized that this move will allow NWN to provide a comprehensive suite of AI-managed services, positioning the company as a leader in the emerging AI-native platform MSP sector.Empath, a training and education platform for managed service providers, has successfully raised $2 million in funding backed entirely by industry insiders. This initiative aims to deepen community engagement and give MSPs a stake in the platform's growth. Co-founder Wes Spencer highlighted the importance of having funding from within the MSP ecosystem, fostering loyalty and advocacy among investors who are also customers. While the funding model is innovative, concerns remain regarding its scalability and governance, particularly as future funding rounds may require traditional venture capital or private equity involvement.The podcast also discusses the introduction of AI agents by major tech companies like Microsoft, Snowflake, and Google, which are reshaping the managed service provider landscape. These AI tools are designed to enhance data analysis and automate workflows, allowing businesses to operate more efficiently. As AI agents become more integrated into everyday operations, MSPs must adapt their service offerings to meet the evolving needs of their clients, focusing on governance, data management, and workflow alignment.Finally, the episode touches on a collaborative effort among major tech firms to create a public glossary for state-sponsored hacking groups and cybercriminals. While this initiative aims to reduce confusion in the cybersecurity landscape, critics argue that it does not address the underlying challenges of attribution and operational defense. The podcast emphasizes the need for standardized threat intelligence delivery to help MSPs navigate the complexities of cybersecurity and build trust with their customers.  Four things to know today  00:00 NWN's $470M InterVision Deal Signals Strategic Shift Toward End-to-End AI-Managed Services04:18 Empath Raises $2M from MSPs, Blending Customer Ownership with Startup Capital07:09 AI Agents Go Mainstream: From MSP Operations to M365 and Edge, the Stack Is Shifting10:19 Glossary Effort Shows Progress on Language, Not Yet on Coordination Supported by:  https://getnerdio.com/nerdio-manager-for-msp/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Max Pearson presents a collection of the week's Witness History interviews from the BBC World Service. Our guest is Dr Elizabeth Abbott, writer, historian and author of the book, "Sugar: A Bittersweet History".First, we confront the dark history of sugar. We hear how a researcher in the 1990s uncovered the unethical aspects of Sweden's Vipeholm experiments in the 1940 which led to new recommendations for children to eat sweets just once a week.And, how Mexico, a country which had one of the highest rates of fizzy drink consumption in the world, approved a tax on sugary soft drinks in 2013. Then an event which shaped the second half of the last century - On 14 May 1955, the leader of the Soviet Union and Heads of State from seven European countries met to sign the Warsaw Pact.Plus, the story of how two rival electricity pioneers, Nikola Tesla and Thomas Edison brought electricity to the world. Finally, we hear from Finnish singer Marion Rung on winning the 1980 Intervision Song Contest, the USSR's answer to Eurovision. Contributors: Dr Elin Bommenel - academic Dr Simon Barquera - director of health and nutrition research at The Institute for Public Health of Mexico Dr Elizabeth Abbott - writer and historian Otto Grotewohl - German politician Mark Seifer - biographer of Nikola Tesla William Terbo - relative of Nikola Tesla Marion Rung - Finnish winner of Intervision song contest 1980(Photo: sugar cubes and fizzy drinks, Credit: Anthony Devlin/Press Association)

In 1980, Finnish singer Marion Rung won the Intervision Song Contest. Born in the 1960s, Intervision was the Eastern Bloc's answer to Eurovision. It ran until 1980, although in 2025 Russia's President Vladimir Putin ordered its revival. Finland, which maintained neutrality during the Cold War, was one of the few countries to participate in both competitions. Marion Rung achieved top 10 Eurovision finishes in 1962 and 1973 before winning Intervision. She speaks to Ben Henderson.Eye-witness accounts brought to life by archive. Witness History is for those fascinated by the past. We take you to the events that have shaped our world through the eyes of the people who were there. For nine minutes every day, we take you back in time and all over the world, to examine wars, coups, scientific discoveries, cultural moments and much more. Recent episodes explore everything from football in Brazil, the history of the ‘Indian Titanic' and the invention of air fryers, to Public Enemy's Fight The Power, subway art and the political crisis in Georgia. We look at the lives of some of the most famous leaders, artists, scientists and personalities in history, including: visionary architect Antoni Gaudi and the design of the Sagrada Familia; Michael Jordan and his bespoke Nike trainers; Princess Diana at the Taj Mahal; and Görel Hanser, manager of legendary Swedish pop band Abba on the influence they've had on the music industry. You can learn all about fascinating and surprising stories, such as the time an Iraqi journalist hurled his shoes at the President of the United States in protest of America's occupation of Iraq; the creation of the Hollywood commercial that changed advertising forever; and the ascent of the first Aboriginal MP.(Photo: Marion Rung performing at the Intervision Song Contest in 1980. Credit: Juha Jormanainen/Shutterstock)

WARNING: THIS EPISODE IS NOT FOR THE SQUEAMISH!   Severin and Intervision want to take you out for a night on the town... with the toughest bouncer in Manchester! Join us and special guests, filmmaker Jake West & actor/writer/producer Brian Sterling-Vete, as we break down the first ever Intervision box set with the entire filmography of shot-on-video mogul Cliff Twemlow, who was the driving force behind 10 films, including the infamous Video Nasty G.B.H. It's an episode full of body building, sweat drenched punches, and most of all  COUNTLESS HOURS OF S.O.V. INSANITY! As always, DJ Alfonso provides a playlist of songs inspired by this months drop!   Timecodes for the Episode: 6:41 - MANCUNIAN MAN 17:52 - TUXEDO WARRIOR 22:03 - G.B.H. GREVOUS BODILY HARM 30:39 - TARGET EVE ISLAND / THE IBIZA CONNECTION 44:34 - AFRICAN RUN / MOONSTALKER 56:44 - EYE OF SATAN / HITMAN 1:05:55 - FIRESTAR: FIRST CONTACT / TOKYO SUNRISE 1:14:34 - G.B.H. 2: LETHAL IMPACT / BAD WEEKEND 1:23:00 - FITNESS AFTER 40 / THE ART OF NUDE MASSAGE 1:33:16 - Rendezvous After Hours

Vi tar er med till Östeuropa och den ökända Eurovisiondödaren:Intervision Song Contest. Vad hände där? Statligt styrd underhållning?Eller är den som Public Service?This just in:Kan man få känslor och dåligt samvete för en Elbas?Vi pratar också om uppdateringar i din Musikdator.Är det så att det smidigaste och problemfriaste alternativetär att INTE uppdatera alls?… samt Musikprogrammering på de gamla Ericsson-telefonerna.Varmt välkomna!Vill du ha din låt uppspelad direktmed tillhörande analys.Maila oss låtlänk + info om projektet till: Musiksnacket@iwm.se#recension #analyser #musik #analys #spotify #Podcast #podd #musiksnacket #Artist #Musiker #scen #studio #AI

‌Les Truands De La Semaine : 10000 truffes en moon boots se ruent à Roccaraso, la truffe de Rita de Crescenzo en frémit de bêtise influenchieuse Mix #1Pino Donaggio - Lady fineTamati - Per amoreJuan Pablo Torrès - Cacao (Dan Tyler NAD Bulto Version)Magic Source - Interplanetary bounce Le Fond Du Sac : un petit 45 tours qui a plus voyagé que les mamans de Rich et Andy quand elles les ont mis au mondeLetherette - Woop baby Mix #2DJ Premier & Roc Marciano - Armani sectionDJ Pump - Haayaa !Reyna Tropical - Lo sientoThe Allergies feat. K.O.G. - Koliko L'Info du 20h : la Russie relance son Intervision dans l'espoir d'un paysage musical totalement conforme au monde binaire et hétéro qu'elle plébisciteThe Diasonics - Affair Mix #3Fa5 - Casa de ladrilloJim Sharp - CornbreadUltramagnetic MCs - Moe luv's theme (DJ Bacon Super Disco Edit)The Temprees - Come on y'all (The Reflex Revision) Demande Le A La Gougère : c'est un de ses tubes, ça lui fera très plaisir de constater que son travail de sape a fini par payerMixed Grill - A brand new wayo (Guynamukat edit)

Med Lisanne Wilken, lektor i Europastudier på Aarhus Universitet, i hånden rejser K-Live tilbage i tiden til 1960'erne. Vi skal kigge nærmere på Intervision, den sovjetiske pendant til Eurovision, og en konkurrence der skulle bygge bro henover jerntæppet. Lisanna kalder det konkurrencen hvor musikken var middelmådig, men fællesskabet i højsædet. Flade sko, brede bukser og små cardigans var i fokus for 2 uger siden, da Copenhagen Fashion Week løb af stablen. En modeuge der blandt andet er kritiseret for at samarbejde med virksomheder, der ikke menes at tage bæredygtighedsspørgsmålet seriøst og at sætte et ret lavt niveau for, hvad bæredygtighed egentlig er. Men, tager de overhovedet bæredygtighed seriøst? Det spørgsmål stiller Maya Tekeli, Cecilie Thorsmark, der er administrerende direktør i Copenhagen Fashion Week. Vært: Casper Dyrholm.

I en direkte ordre bestemmer Ruslands præsident Vladimir Putin, at den russiske sangkonkurrence, Intervision, skal genoplives i 2025. Sangkonkurrencen, der i 1960'erne fungerede som sovjetisk konkurrent til Eurovision, skal nu tilbage som en del af den russiske kulturpolitik. Hør hvordan det hænger sammen, når DR's Ukraine og Ruslands korrespondent, Matilde Kimer, besøger K-Live studiet. Mere end 150 millioner seere så med, da Kendrick Lamar i nat tog scenen ved dette års Super Bowl Halftime-show og brugte optrædenen til endnu engang fortælle os alle, hvad han mener om den canadiske rapper Drake. Var det for meget, da Kendrick endnu engang slog ud efter Drake, der allerede ligger ned? Soundvenues musikjournalist Kjartan F. Stolberg fælder dom over den længe ventede performance. Vært: Casper Dyrholm.

Ryssland har planer på att återuppliva den gamla sovjetiska motsvarigheten till Eurovision Song Contest, Intervision song contest. Programledare Andres Kriisa och kulturredaktionens Rysslandsexpert Fredrik Wadström. Lyssna på alla avsnitt i Sveriges Radio Play.

Boutsko, Anastassia www.deutschlandfunk.de, Corso

Tre dagar sedan masskjutningen i Örebro - flera av offren har nu identifierats, vilket Kalle Berg berättar om. Han pratar också om minister för civilt försvar Carl-Oskar Bohlins raseri på SVT:s “30 minuter”.Linnea Rönnqvist pratar om skolminister Lotta Edholms förslag om att sätta lås på Sveriges skolor. Hon uppdaterar också om läget på Santorini där det utlysts nödläge, efter nytt skalv. Det blir också kulturfredag med Carl Petersson Moberg! Programledarna tävlar i den rafflande kategorin “Intervision eller inte vision?”Dessutom: Bro till Finland, ny förbundskapten och uggla med bedrägligt mild uppsyn skådad. Hosted on Acast. See acast.com/privacy for more information.

US will 'take over' Gaza: Trump "President Donald Trump announced the US will ""take over"" and oversee the Palestinian territory Gaza, during the meeting with Israeli Prime Minister Benjamin Netanyahu. Trump claimed global support for American control, pledging reconstruction, economic growth and security. He did not rule out deploying troops. Netanyahu called the plan ""history-changing."" Trump previously suggested throwing Palestinians outside Gaza permanently. He said he would visit the region in the future." Second phase of Gaza ceasefire talks resume in Doha "Negotiations on the second phase of the Gaza ceasefire have kicked off in Doha, with Hamas accusing Israel of stalling humanitarian aid. ""Shelter and humanitarian aid are urgent priorities that cannot be subject to Israeli delays,"" said Hamas spokesperson Abdel Latif al-Qanoua. Meanwhile, Israel has dispatched a team for talks, signalling potential progress ahead of PM Netanyahu's high-stakes meeting with President Trump. The ceasefire, in place since January 19, has halted months of Israeli genocidal war in Gaza, with both sides exchanging captives under the agreement. " Sweden reels from rare school shooting tragedy "Sweden is in mourning after a rare school shooting left around 10 people dead, including the suspected gunman, at an education centre in Orebro. Prime Minister Ulf Kristersson called it ""a painful day for the whole country."" Authorities are still searching the school for more victims, while investigations into attempted murder, arson and weapons offences are underway. Witnesses describe chaos and fear as students flee. No police officers were injured." US suspends incoming packages from China, Hong Kong "President Donald Trump's new trade measures with China take effect. US Postal Service has paused international parcels from China and Hong Kong. Trump imposed a fresh 10 percent tariff on Chinese imports and closed the ""de minimis"" rule, which let duty-free shipments under $800 flood the US. Fast-fashion giants Shein and Temu —major players in this trade— may feel the pinch. USPS said the change will not impact the flow of letters. Meanwhile, China also imposed additional tariffs on US products and banned several companies." Russia revives Soviet-era Intervision as alternative to Eurovision "Russia is bringing back Intervision, the Soviet alternative to Eurovision, as a showcase for “traditional values.” Ordered by President Vladimir Putin, the contest will be held in Moscow, featuring China, Cuba, Brazil, and other allies. Unlike Eurovision—banned from Russia since 2022—Intervision will exclude political themes and LGBTQ+ representation. Putin positions it as a stand against Western ""decadence,"" reinforcing his vision of Russia as a guardian of moral traditions."

La Russie étant exclue du concours depuis le début de la guerre en Ukraine en 2022, Vladimir Poutine vient de signer un décret pour remettre au goût du jour son propre concours de musique. Ecoutez Vous allez en entendre parler avec Tom Lefevre du 05 février 2025.

Cityn aamussa radioaaltojen Runebergit Jere ja Samuel tutkivat makuuhuoneita ja nestettä. Taukopaikkojen kaatuiluun on selkeät syyt ja pettämisellä saattaa olla kova hinta. Intervision-laulukilpailu on nyt analysoitu.

Les institutions genevoises des arts vivants sʹinquiètent pour le journalisme culturel. La Russie (re-)lance Intervision, un concurrent à lʹEurovision. Juliette Binoche sera la présidente du jury du 78e Festival de Cannes. Pauline Bessire devient la directrice de La Plage des Six Pompes.

It's a monster mash on this fresh from the grave episode of DEATH BY DVD all about FRANKY AND HIS PALS, directed by Gerald Cormier. What is Franky And His Pals, you ask? Well, let us copy and paste the write up from the official Severinfilms.com website where this movie is available to purchase, because we are to lazy to write something up ourselves and theirs is way better : From the deepest, darkest depths of the shot-on-video vaults… Hidden from view for 30 years… All your favorite movie monsters are back… And they're ready to party like it's 1990! Franky, Drak, Wolfy, Mummy and Humper – the horny hunchback – descend on the tiny mining town of French Gulch in search of lost gold, but it's Halloween Night, and the monsters soon find themselves caught up in the debaucherous festivities of the local townsfolk. Will Franky and His Pals find the gold? Will they learn the ways of love? Will Drak quench his thirst for human blood? Just how explosive is Franky's flatulence? What's that Mad Scientist tinkering on out in his barn? What the hell is a pee-pee? And does any of it really matter? Directed by veteran grindhouse and adult film producer Gerald Cormier (TERROR CIRCUS a.k.a. BARN OF THE NAKED DEAD, 101 ACTS OF LOVE) and seldom-seen beyond the shelves of small-town video shops, this bizarro monster-comedy is finally being resurrected on DVD and is positively exploding with spooky Special Features!And since I copy and pasted all that from Severin, the least I can do is also add the link so you can buy the movie : TAP HERE FOR THE MOVIEDive into the monster mash with your host Harry-Scott Sullivan and kick back and relax with this hoot and an additional hollar of an episode. Check out the official YOUTUBE of Death By DVD and see our brand new program, TRAILER PARK! The greatest movie trailer compilation of all time. Tap here to visit our YOUTUBE or copy and paste the link below : https://www.youtube.com/@DeathByDVDHAVE YOU HEARD DEATH BY DVD GOES TO THE MOVIE? Hear the thrilling tale of your faithful host Harry-Scott Sullivan's adventure to Augusta, Georgia to see the cast and crew premiere of an all new independent horror film called LEFT ONE ALIVE.Hear all three parts, or read the story exclusively at deathbydvd.com. Tap here to learn more, or copy and paste the link belowhttps://deathbydvd.com/goes-to-the-moviesDid you know that you can watch episodes of DEATH BY DVD and much much more on the official Patreon of Death By DVD? ★ Support this podcast on Patreon ★ subscribe to our newsletter today for updates on new episodes, merch discounts and more at www.deathbydvd.comHEY, while you're still here.. have you heard...DEATH BY DVD PRESENTS : WHO SHOT HANK?The first of its kind, (On this show, at least) an all original narrative audio drama exploring the murder of this shows very host, HANK THE WORLDS GREATEST! Explore WHO SHOT HANK, starting with the MURDER! A Death By DVD New Year Mystery WHO SHOT HANK : PART ONE WHO SHOT HANK : PART TWO WHO SHOT HANK : PART THREE WHO SHOT HANK : PART FOUR WHO SHOT HANK PART 5 : THE BEGINNING OF THE ENDWHO SHOT HANK PART 6 THE FINALE : EXEUNT OMNES or copy and paste the link below : https://deathbydvd.com/who-shot-hank ★ Support this podcast on Patreon ★

Tony Bailey is the EVP at InterVision, as well as an industry leader with over 25 years of experience in cloud and hybrid go-to-market strategies, SaaS sales and marketing, scaling sales organizations and acquisition integration.In this episode, we discuss the importance of data modernization in legacy environments. We break down some main strategies, considerations and challenges for effective data modernization, and Tony shares a couple real-life success stories.Links & mentions:intervision.comtbailey@intervision.com

Neil Leyland is a Chief Contact Center Strategist at InterVision, and he is an exceptional PMP and six Sigma black belt certified senior-level program leader and a proven problem-solver. A highly motivated achiever with a career history in sales and operations management for international multi-unit retail operations.  Possessing excellent interpersonal, presentation, written and verbal communication skills, which are used to solve problems, consult on technology projects and develop long-term collaborative relationships.  Questions · Could you share with our listeners a little bit about your journey, how you got from where you were to where you are today. · Could you tell our listeners a little bit about InterVision, what they do and what your role at InterVision is? · When you say holistic approach using AI and machine learning, can you explain to us what that means? Is it that robots are going to replace human beings? Or are you looking more from a support side, just tell us how it is that you actually see it working? · Could you share with our listeners, what's the one online resource, tool, website or application that you absolutely can't live without in your business? · Could you also share with our listeners maybe one or two books that you've read that have had a great impact on you, it could be a book that you read a very long time ago, or even one that you've read recently that has impacted you either professionally or personally. · Can you also share with our listeners what's the one thing that's going on in your life right now that you are really excited about, either something you're working on to develop yourself or your people. · Where can listeners find you online? · Now, before we wrap our episodes up, Neil, we always like to ask our guests, do you have a quote or a saying that during times of adversity or challenge, you will tend to revert to this quote if for any reason you get derailed or you get off track, the quote kind of helps to get you back on track. Do you have one of those? Highlights Neil's Journey Me: Neil, could you share with our listeners a little bit about your journey, how you got from where you were to where you are today.   Neil stated that you can probably tell, he's not from the US, although he's based there now. Finishing up from university, he went straight into working for enterprise, Rent a Car, did probably 20 or so years with them. Worked from the main counter at a rental office all the way through to leading an area. Then he moved countries during that time and started working more on the technology side and being far more strategic as opposed to tactical.   Then settled in St. Louis, got married, had kids, and then moved through several different companies, picking up good and bad practices along the way, and he's ended up at just coming up to 12 months now with InterVision.   About InterVision Me: Now, could you tell our listeners a little bit about InterVision, what they do and what your role at InterVision is?   Neil shared InterVision is an AWS premier tier partner. They specialize in transforming contact centers to their flagship product, Connective CX, powered by Amazon Connect. They also integrate AI to deliver seamless omnichannel engagements. They address common pain points for call centers, like reducing call volume and the costs associated, they do this through improve engaging efficiency and also enhance customer satisfaction. They can be found at www.intervision.com.  His role within InterVision, he would say is a Contact Center Evangelist. So, he works with clients and look at problems that they face, and then help them find what is either the best operational or technological solution to best satisfy customers' needs or solve problems that the companies have been satisfying those needs, so tying together his history working in retail, as well as time and technology, and sort of blending the two, to give what people consider to be a best in class solution for them.   Understanding the Approach in AI and Machine Learning in the Contact Centre Me: So, you are in the contact center space, and your strategy is to ensure that you have a holistic approach using AI and machine learning, two very popular words that are being used very frequently in the CX space. When you say holistic approach using AI and machine learning, can you explain to us what that means? Is it that robots are going to replace human beings? Or are you looking more from a support side, just tell us how it is that you actually see it working?   Neil stated that he thinks it's actually good to approach it from a journey perspective, if you will. So, if you think about somebody that has a transaction, whether that be online or in person, and then they need some level of support. So, they come through to a contact center, and at that point, contact centers have really embraced AI and machine learning to help customers come through and get a better level of experience. So, whether that be at the starting point when they answer the phone, you can have chatbots either on the website or on the IVR that are able to answer and interact with customers and provide them with quick hit answers and potentially resolve problems for them quickly and efficiently. Now that's one use of AI.  People say, well, is that going to replace people?  He doesn't think it does, because it solves the simple problems AI and ML doesn't have the ability to solve.  So, when people do get to an agent or somebody on the phone, or whether a chat or send an email and get a reply, the agents are able to spend that little bit more time to solve a problem, so it elevates the customer experience even though it's not necessarily AI based.  When you think about that side though, you get AI does weave its way in there and provide agents with the ability to serve customers or call us better. So, you get crazy things like, there are AI tools out there now that will listen to the conversation, will understand the context of it, understand the ask and serve up knowledge or information to the agent real time, so they can better solve the problem.  So, it will literally know this customer sounds like they have a question about x, here's the most common answers to x, is this the right thing to say and serve that up to the agent. So, the agents might not have any real experience of the problem, but they've got a proven history of other people being able to solve that question, or a very similar question, quickly and efficiently, and they can copy it. And then that really helps agents appear to be more efficient, more friendly, and for everybody that's listening, and everyone's been put on hold. No one likes to be put on hold, or “I don't know the answer to that, let me transfer you”, that can go away, which is really, really profound and gives a perception of quality well and above the norm.  And then the other side of it that's kind of cool, is you can have sentiment monitoring. So, if somebody's listening to this call, the AI or ML in the background will be monitoring it, and they can flag calls to supervisors or to other people to say, “Hey, Neil's really happy with this call. Neil's unhappy with this call. We might need some help. Somebody may need to join this call because Neil's struggling with it.”  So, it basically not only gives the ability to empower people and have them answer questions well, but it gives them monitoring so that people can actually get involved and engaged and help customers that have got problems and prevent issues, if that makes sense.   Me: Yes, it absolutely does. I attended a conference, I think it was the first and second of May, hosted by a company called CX Outsourcers Mindshare. They brought together, I believe, close to 80 persons from all over the world, from all different continents, that were in the contact center space. And my role at the event was, I sat on a podcast panel with a podcaster from Brazil and one from South Africa talking about the influence of podcasting on customer experience and the impact that it will have in the contact center space.  One of the things that I found fascinating at the conference, and this was predominantly I believe in, I know in the Caribbean for sure, and definitely in Africa, and you can let me know what your feedback is based on your exposure and experience that hiring, in terms of recruitment was a big issue that they were facing in the contact centers and trying to integrate AI and more importantly, as it relates to recruitment, ensuring that as they go forward and AI is more integrated into the whole process of solving customers problems, having AI do the more simplistic activities and tasks, and then having the agents do more complex tasks. Is that a trend that you've seen happening? Or is there anything else that you'd like to add to that conversation?    Neil shared that it definitely is. It's causing an upskilling, or an appearance of upskilling of people that answer the phone or answer the chats. Because when he started in the contact center space, companies would train an agent for 4, 6, 8 weeks, maybe even more to make sure that they have the skill set and the knowledge to be able to answer not just 80%. Neil shared that Yanique is absolutely correct that AI and machine learning is having a profound impact on the agents and upskilling, because the ability for machines to take away the simpler tasks means that agents can do things that are more interesting and rewarding for one. So, that makes the job more fun, that's an important component.   The other side is, years ago, as companies brought people on board, they'd spend weeks and weeks training them, and nowadays that's just not necessary, because most companies have invested, or are looking to invest in a single pain so all of the information is shared to them, and when that's augmented by machine learning to provide sensible text or answers or knowledge that's appropriate, agents appear to be more knowledgeable with less training, faster and that gives a great different for companies that are embracing it. It's a great differentiate. It really helps the agents feel valued, enjoy the job, and therefore more likely to be retained and that skill level is retained.  So, generally, companies that companies that retain the skill gets better over time, and it also the other piece is, he thinks it helps companies attract people, because the job is more fun and more rewarding. So, the benefits not only in the people that work there, it's about getting the better talent in the front door as well.   App, Website or Tool that Neil Absolutely Can't Live Without in His Business When asked about online resources that he can't live without in his business, Neil shared that for him personally, and this is going to sound a little bit old school, he absolutely loves using YouTube, and he will go visit YouTube looking for how to build a presentation, looking for information, ways to do things, learnings, classes, he finds a great value with day to day, he's looking at YouTube and watching videos on lots and lots of topics continually, because he thinks it's a quick and easy way to learn how to do something new or refine what he's doing based on somebody else's best practices, whether that be consultants that have classes on how to do PowerPoint presentations, or even people that do public speaking regularly and share tips and trades on how they do it. So, he uses YouTube a lot, and slowly but surely, he thinks that's starting to be replaced a little bit by TikTok, because he likes 60 second bites as opposed to 20-minute videos.   Books that Have Had the Biggest Impact on Neil  When asked about books that have had an impact, Neil shared that books that he really enjoyed and got a lot out of is a book called Good to Great: Why Some Companies Make the Leap…And Others Don't by Jim Collins, it's an older book now, but it's been around for a good few years that definitely influenced his working life, because the ideology is all in the title. So, how can you be better, and how can you differentiate yourself or the company you work for, and make a difference, and then elevate to go from being a good company to a great company or a good employee to a great employee. So, that's one of the books that definitely influenced his career. And he really enjoyed the fact that it had case studies in there that you were able to look at, read and understand, and then it gives you that a little bit more of a practical application when there's case studies that you can look at.   What Neil is Really Excited About Now! When asked about something that he's excited about, Neil shared that he's been with InterVision approximately 12 months, and in that time, they've had a tremendous amount of growth.  They are working a significant amount with Amazon, on Amazon Connect in the contact center space, and watching how that's changing the contact center space is really, really incredible. And with that, they have releases on a weekly or biweekly basis, and you see new technologies and new items come out, and it's actually an interesting challenge making sure that his team is not only at the cutting edge of technology, but what's new and modern today is, for want of a better description, a month old in a month's time.  And making sure that his team are kept current and up to date with all of these technology changes, specifically around AI and ML, that's really an interesting challenge, because the solutions of a year ago aren't solutions for today, and he finds that both interesting challenge from a business perspective, but it's also rewarding because you get the opportunity to have people do training classes and learnings to make sure that they're at the top of their skill game to be able to deliver the best in class products that they like to offer.   Where can listeners find Neil online? LinkedIn – Neil Leyland Website – www.intervision.com   Quote or Saying that During Times of Adversity Neil Uses Me: Now, before we wrap our episodes up, Neil, we always like to ask our guests, do you have a quote or a saying that during times of adversity or challenge, you will tend to revert to this quote if for any reason you get derailed or you get off track, the quote kind of helps to get you back on track. Do you have one of those?    When asked about a quote or saying that he tends to revert to, Neil shared that it's not quite that, but there's a phrase that he often thinks about in challenges when he's working with his colleagues, or they're looking at a project and how to move forward, and it's directly related to customer service and it's, “The tolerance of poor behaviour is worse than the behaviour itself.”   Me: That's such a powerful statement.   Neil shared that he loves it because it's applicable everywhere. In your personal life, you can choose not to go to the gym, or you can go to the gym. In work, you can watch people do things and managers do things or accept things and that they shouldn't and as soon as a behaviour becomes ingrained, it's far more challenging to remove it.  Me: Yeah, agreed. Thank you so much for sharing. So, we just want to extend our deepest gratitude to you, Neil, for hopping on our podcast today, sharing about InterVision, about your journey, as well as what you're doing at InterVision, the impact of AI and machine learning, the opportunity that workers have in the centers as agents to upskill their competencies and behaviours so that they can better serve customers and solve problems quicker. It was really a rewarding and engaging conversation, and I want to just extend our deepest gratitude to you. So, thank you so much.    Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Links •    Good to Great: Why Some Companies Make the Leap…And Others Don't by Jim Collins   The ABC's of a Fantastic Customer Experience Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners  Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

The surf is up on this fresh from the grave episode of Death By DVD. Originally recorded exclusively for Patreon, DEATH BY DVD does POINT BREAK! Death By DVD's original hosts, Harry-Scott Sullivan and I.Alexander Nash are back together for one of the most famous movies of all time! Time to get tubular and sit back and relax with this formerly Patreon exclusive episode now available for ALL!This episode was originally recorded for DEATH BY DVD's SUMMER SCHOOL 2023 ★ Support this podcast on Patreon ★ Hear my exclusive interview with underground artist CHRISTOPHER BICKEL and learn more about their work and upcoming film PATER NOSTER AND THE MISSION OF LIGHT today! Tap here or copy and paste the link belowhttps://listentodeathbydvd.transistor.fm/episodes/death-by-dvd-presents-six-feet-under-the-underground-art-of-christopher-bickelHAVE YOU HEARD DEATH BY DVD GOES TO THE MOVIE? Hear the thrilling tale of your faithful host Harry-Scott Sullivan's adventure to Augusta, Georgia to see the cast and crew premiere of an all new independent horror film called LEFT ONE ALIVE.Hear all three parts, or read the story exclusively at deathbydvd.com. Tap here to learn more, or copy and paste the link belowhttps://deathbydvd.com/goes-to-the-moviesDid you know that you can watch episodes of DEATH BY DVD and much much more on the official Patreon of Death By DVD? ★ Support this podcast on Patreon ★ subscribe to our newsletter today for updates on new episodes, merch discounts and more at www.deathbydvd.comHEY, while you're still here.. have you heard...DEATH BY DVD PRESENTS : WHO SHOT HANK?The first of its kind, (On this show, at least) an all original narrative audio drama exploring the murder of this shows very host, HANK THE WORLDS GREATEST! Explore WHO SHOT HANK, starting with the MURDER! A Death By DVD New Year Mystery WHO SHOT HANK : PART ONE WHO SHOT HANK : PART TWO WHO SHOT HANK : PART THREE WHO SHOT HANK : PART FOUR WHO SHOT HANK PART 5 : THE BEGINNING OF THE ENDWHO SHOT HANK PART 6 THE FINALE : EXEUNT OMNES or copy and paste the link below : https://deathbydvd.com/who-shot-hank ★ Support this podcast on Patreon ★

What possibly could "I couldn't think of a title for this episode that wasn't long and stupid so I just decided to name it this - please disregard the title and listen anyway : The Episode" be about!? Well : On this episode I have a lot of things to say - and I say 'em real fast. We're talkin' film festivals, movie premieres, interviews, LONGLEGS & more on this quick graveyard gossip that will get you stoked for a haunted August with DEATH BY DVD. Click play today! Or now, just do it now. Listen now. Hear my exclusive interview with underground artist CHRISTOPHER BICKEL and learn more about their work and upcoming film PATER NOSTER AND THE MISSION OF LIGHT today! Tap here or copy and paste the link belowhttps://listentodeathbydvd.transistor.fm/episodes/death-by-dvd-presents-six-feet-under-the-underground-art-of-christopher-bickelHAVE YOU HEARD DEATH BY DVD GOES TO THE MOVIE? Hear the thrilling tale of your faithful host Harry-Scott Sullivan's adventure to Augusta, Georgia to see the cast and crew premiere of an all new independent horror film called LEFT ONE ALIVE.Hear all three parts, or read the story exclusively at deathbydvd.com. Tap here to learn more, or copy and paste the link belowhttps://deathbydvd.com/goes-to-the-moviesDid you know that you can watch episodes of DEATH BY DVD and much much more on the official Patreon of Death By DVD? ★ Support this podcast on Patreon ★ subscribe to our newsletter today for updates on new episodes, merch discounts and more at www.deathbydvd.comHEY, while you're still here.. have you heard...DEATH BY DVD PRESENTS : WHO SHOT HANK?The first of its kind, (On this show, at least) an all original narrative audio drama exploring the murder of this shows very host, HANK THE WORLDS GREATEST! Explore WHO SHOT HANK, starting with the MURDER! A Death By DVD New Year Mystery WHO SHOT HANK : PART ONE WHO SHOT HANK : PART TWO WHO SHOT HANK : PART THREE WHO SHOT HANK : PART FOUR WHO SHOT HANK PART 5 : THE BEGINNING OF THE ENDWHO SHOT HANK PART 6 THE FINALE : EXEUNT OMNES or copy and paste the link below : https://deathbydvd.com/who-shot-hank ★ Support this podcast on Patreon ★

I've got some great news on this fresh from the grave episode of Death By DVD. Hit play now to learn all about the much awaited trailer for LEFT ONE ALIVE, a movie I have been excitedly covering since its cast and crew premiere in Augusta, Georgia in March of 2024. More on LEFT ONE ALIVE + some graveyard gossip keeping you 100% up to date with whats going on with Death By DVD. Hear it NOW!HAVE YOU HEARD DEATH BY DVD GOES TO THE MOVIE? Hear the thrilling tale of your faithful host Harry-Scott Sullivan's adventure to Augusta, Georgia to see the cast and crew premiere of an all new independent horror film called LEFT ONE ALIVE.Hear all three parts, or read the story exclusively at deathbydvd.com. Tap here to learn more, or copy and paste the link belowhttps://deathbydvd.com/goes-to-the-moviesDid you know that you can watch episodes of DEATH BY DVD and much much more on the official Patreon of Death By DVD? ★ Support this podcast on Patreon ★ subscribe to our newsletter today for updates on new episodes, merch discounts and more at www.deathbydvd.comHEY, while you're still here.. have you heard...DEATH BY DVD PRESENTS : WHO SHOT HANK?The first of its kind, (On this show, at least) an all original narrative audio drama exploring the murder of this shows very host, HANK THE WORLDS GREATEST! Explore WHO SHOT HANK, starting with the MURDER! A Death By DVD New Year Mystery WHO SHOT HANK : PART ONE WHO SHOT HANK : PART TWO WHO SHOT HANK : PART THREE WHO SHOT HANK : PART FOUR WHO SHOT HANK PART 5 : THE BEGINNING OF THE ENDWHO SHOT HANK PART 6 THE FINALE : EXEUNT OMNES  ★ Support this podcast on Patreon ★

The graveyard is on FIRE! We have a thrilling amount of new things, all original and in your face that are on the cusp of being released here at Death By DVD. On this fresh from the grave episode you will hear all about what your host Harry-Scott Sullivan has been up to, and what is coming soon to Death By DVD. Don't gawk at the short run time, hear this episode and get your motor running for the future of DEATH. HAVE YOU HEARD DEATH BY DVD GOES TO THE MOVIE? Hear the thrilling tale of your faithful host Harry-Scott Sullivan's adventure to Augusta, Georgia to see the cast and crew premiere of an all new independent horror film called LEFT ONE ALIVE.Hear all three parts, or read the story exclusively at deathbydvd.com. Tap here to learn more, or copy and paste the link belowhttps://deathbydvd.com/goes-to-the-moviesDid you know that you can watch episodes of DEATH BY DVD and much much more on the official Patreon of Death By DVD? ★ Support this podcast on Patreon ★ subscribe to our newsletter today for updates on new episodes, merch discounts and more at www.deathbydvd.comHEY, while you're still here.. have you heard...DEATH BY DVD PRESENTS : WHO SHOT HANK?The first of its kind, (On this show, at least) an all original narrative audio drama exploring the murder of this shows very host, HANK THE WORLDS GREATEST! Explore WHO SHOT HANK, starting with the MURDER! A Death By DVD New Year Mystery WHO SHOT HANK : PART ONE WHO SHOT HANK : PART TWO WHO SHOT HANK : PART THREE WHO SHOT HANK : PART FOUR WHO SHOT HANK PART 5 : THE BEGINNING OF THE ENDWHO SHOT HANK PART 6 THE FINALE : EXEUNT OMNES  ★ Support this podcast on Patreon ★ Thanks to our monthly supporters William Devine Amber and Maddie David Axe Faith Dustyn TenHaaf James Hoisington Kevin Matthews Holly Coulson Doom Generation Gretchen McKee Merrie Sparrow

This fine episode of Death By DVD originally premiered on 4/20/2022Do you know what 4/20 stands for? For a lot of folks it means BLAZE IT! Lets get high! And on 4/20, well, people get high! Boy do they get high. But 4/20 has another special meaning. On 4/20/1999 two young boys murdered 15 of their classmates with deadly weapons, a crime that would briefly shock the nation! On this episode we aren't getting high (yes we are) but we're "shooting" the shit about a movie called DUCK! The Carbine High Massacre which came out a whopping SIX MONTHS after the Columbine High School Massacre! You may want to roll a joint for this episode. You'll need it. LISTEN NOW!                              The Death By DVD SENTINEL remix theme by LINUS FITNESS-CENTREHAVE YOU HEARD DEATH BY DVD GOES TO THE MOVIE? Hear the thrilling tale of your faithful host Harry-Scott Sullivan's adventure to Augusta, Georgia to see the cast and crew premiere of an all new independent horror film called LEFT ONE ALIVE. Hear all three parts, or read the story exclusively at deathbydvd.com. Tap here to learn more, or copy and paste the link belowhttps://deathbydvd.com/goes-to-the-movies Did you know that you can watch episodes of DEATH BY DVD and much much more on the official Patreon of Death By DVD? ★ Support this podcast on Patreon ★ subscribe to our newsletter today for updates on new episodes, merch discounts and more at www.deathbydvd.comHEY, while you're still here.. have you heard...DEATH BY DVD PRESENTS : WHO SHOT HANK?The first of its kind, (On this show, at least) an all original narrative audio drama exploring the murder of this shows very host, HANK THE WORLDS GREATEST! Explore WHO SHOT HANK, starting with the MURDER! A Death By DVD New Year Mystery WHO SHOT HANK : PART ONE WHO SHOT HANK : PART TWO WHO SHOT HANK : PART THREE WHO SHOT HANK : PART FOUR WHO SHOT HANK PART 5 : THE BEGINNING OF THE ENDWHO SHOT HANK PART 6 THE FINALE : EXEUNT OMNES