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Kostenfreie Online-Events:https://kalifornische-terrassen.de/eventsPersonen:Yasmin Brinkmann + @yasmin.brinkmann + Systemische Therapeutin und SupervisorinThomas Uhlendahl + @uhlendahlthomas + Systemberater und ModeratorBeschreibungHerzlich willkommen bei „Kalifornische Terrassen".Hier geht es um psychologischen und systemischen Austausch – und darum, guten Ideen Gehör zu verschaffen.ZusammenfassungIn dieser Folge sprechen Yasmin Brinkmann und Thomas Uhlendahl über Professionalisierung in der systemischen Arbeit. Die beiden sitzen am Lagerfeuer in Spanien und reflektieren, wie sich echte berufliche Reife entwickelt.Yasmin teilt eine konkrete Situation aus ihrer therapeutischen Praxis: Eine Klientin wollte eine Trance-Session online durchführen, saß aber am Arbeitsplatz – ein Setting, das Yasmin als ungeeignet erkannte. Der Moment, in dem sie „Nein" sagte, wird zum Ausgangspunkt für eine tiefere Betrachtung professioneller Haltung.Beide entdecken, dass Professionalisierung weniger mit dem Sammeln von Weiterbildungen zu tun hat, als vielmehr mit der Verankerung grundlegender Werte. Thomas erzählt von einem Bürgermeister, der ihn dazu bewegen wollte, eine Bürgerbeteiligung in eine bestimmte Richtung zu moderieren – und wie das Festhalten an der Prozessverantwortung zum entscheidenden Moment wurde.Das Gespräch entwickelt sich zu einer Reflexion über die Kunst, in kritischen Momenten authentisch zu bleiben. Wann ist eine Grenze erreicht? Wie entwickelt sich die innere Klarheit, die es ermöglicht, auch unter Druck zu den eigenen professionellen Standards zu stehen?Dabei wird deutlich:Echte Professionalisierung entsteht nicht durch das Anhäufen von Techniken, sondern durch die tiefe Verankerung einer Haltung, die auch in herausfordernden Momenten trägt.KeywordsProfessionalisierung, systemische Haltung, Prozessverantwortung, Grenzen setzen, therapeutische Rahmenbedingungen, Selbstreflexion, kollegiale Beratung, Supervision, Intervision, Systemisches Zentrum, wispo, Systemischer Club, Kalifornische TerrassenHast du Fragen, Gedanken oder willst deiner Idee Gehör verschaffen?Schreib uns gerne an:support@systemischer-club.deIst diese Beschreibung so in Ordnung für Sie, oder möchten Sie Anpassungen vornehmen?
In dieser Folge des Podcasts zeigen wir ein Interview mit der tiefenpsychologisch fundierten Kinder- und Jugendlichentherapeutin Sandra Vohl aus dem MVZ der Psychoonkologie der Uniklinik Köln. Vohl macht seit 16 Jahren Gruppentherapie, zunächst in der Tagesklinik für Jugendliche mit Persönlichkeitsentwicklungsstörungen der Uniklinik Köln mit der Methode der übertragungsfokussierten Psychotherapie nach Otto Kernberg und seit einigen Jahren mit Jugendlichen und jungen Erwachsenen, die einen Elternteil durch Krebs verloren haben und solche, die selbst an Krebs erkrankt waren oder sind. Vohl beschreibt, den Weg der Patient:innen in ihre Gruppen, den Ablauf ihrer Gruppensitzungen, die Einbindung der verwitweten Eltern in einer parallelen Elterngruppe und welche Vorteile Gruppentherapie bei ihrer Zielgruppe im Vergleich zur Einzeltherapie hat. Hierbei ist ein wichtiger Faktor die Erfahrung, mit dem Thema nicht alleine zu sein, und sich mit anderen, die Ähnliches erlebt haben, austauschen zu können. Durch das gemeinsame Thema sprechen die Jugendlichen dabei sehr schnell mit einer großen Offenheit über ihre Gedanken und Gefühle. Aber auch alle anderen jugendspezifischen Themen werden in den Gruppen thematisiert. Weitere Themen sind Vohls therapeutische Haltung, der Umgang der Gruppe mit bewegenden Gefühlen und traumatischen Erlebnissen, Supervision und Intervision, was Vohl motiviert, Gruppentherapie zu machen, und warum sie von der Wirksamkeit der Gruppentherapie überzeugt ist. Vohl berichtet, wie sie mit herausfordernden gruppendynamischen Situationen umgeht, und welche Rolle Einsamkeit und soziale Schwierigkeiten bei ihren Patient:innen spielen. Ein weiteres Thema ist, was es bräuchte, damit sich mehr Psychotherapeut:innen dazu entschließen, Gruppentherapie anzubieten. Zum Schluss ermutigt Vohl dazu, Gruppen anzubieten für Patient:innen mit körperlichen Erkrankungen, wie beispielsweise Diabetes mellitus, die psychische Belastungen zur Folge haben. _____________ Folgt auch den anderen Podcasts von Carl-Auer: autobahnuniversität www.carl-auer.de/magazin/autobahnuniversitat Blackout, Bauchweh und kein` Bock www.carl-auer.de/magazin/blackout…eh-und-kein-bock Cybernetics of Cybernetics www.carl-auer.de/magazin/cybernet…s-of-cybernetics Genau Geschaut: www.carl-auer.de/magazin/genau-geschaut Frauen führen besser www.carl-auer.de/magazin/frauen-fuhren-besser Formen (reloaded) Podcast www.carl-auer.de/magazin/formen-reloaded-podcast Heidelberger Systemische Interviews www.carl-auer.de/magazin/heidelbe…ische-interviews Zum Wachstum inspirieren www.carl-auer.de/magazin/zum-wachstum-inspirieren Zusammen entscheiden www.carl-auer.de/magazin/zusammen-entscheiden-2 (bearbeitet)
In dieser Folge von „Ganz offen gesagt“ diskutiert Stefan Lassnig mit den Hosts des Song Contest-Podcasts "Merci Chérie", Alkis Vlassakakis und Marco Schreuder, wie der Eurovision Song Contest von einer technischen Fernsehexperimentierbühne zu einem hochpolitischen europäischen Großereignis wurde. Anhand der ESC-Geschichte von den 1950er-Jahren bis heute zeigen sie, wie sich Kalter Krieg, Prager Frühling, Zypern-Konflikt, Jugoslawienkrieg, russische Angriffe auf Georgien und die Ukraine, sowie der Gaza-Krieg im Wettbewerb und in den Teilnahmeentscheidungen der Länder niederschlagen. Die Gäste erklären, warum der ESC offiziell „unpolitisch“ bleiben muss, aber in Wahrheit ständig von Weltpolitik, Boykotten, Senderregeln und medienpolitischen Entscheidungen der EBU beeinflusst wird – etwa beim Ausschluss Russlands und Belarus oder beim Umgang mit Libanon und China. Großen Raum nimmt die queere Geschichte des ESC ein: von früh queercodierten Chansons wie „Nous les amoureux“ über Drag-Momente, AIDS-Stille und Life Ball bis zu Páll Óskar, Dana International, Marija Šerifović, Conchita Wurst und der Ausstellung „United by Queerness“ in Wien. Sie sprechen über ESC als „Familienshow“ und queeren Safe Space, über Voting-Blöcke, kulturelle Märkte und nationale Rivalitäten, die mehr mit Popkultur als mit „Freunderlwirtschaft“ zu tun haben, und darüber, wie Social Media und TikTok das ESC-Publikum verjüngt haben. Die Runde diskutiert das Spannungsfeld zwischen Inklusion und Ausschluss: Soll man autoritäre Staaten und homofeindliche Regime aus Prinzip ausschließen oder sie gerade über den ESC mit queerer Sichtbarkeit und kulturellem Austausch konfrontieren? Zum Schluss verraten Alkis und Marco ihre Favoriten für Wien – mit Siegchancen für Finnland, persönlichen Sympathien für Griechenland und einem soliden Platz im oberen Mittelfeld für Österreichs „Cosmó“ – und empfehlen ESC-Fans ihren Podcast „Merci Chérie“ und die Ausstellung „United by Queerness“ als Vertiefung. Links zur Folge: Podcast "Merci Chérie" Ausstellung "United by Queerness" Buch "Postwar Europe and the Eurovision Song Contest" von Dejan Vuletic (Amazon) Podcastempfehlung der Woche: "Braune Kinderzimmer" Wir würden uns sehr freuen, wenn Du "Ganz offen gesagt" auf einem der folgenden Wege unterstützt:Werde Unterstützer:in auf SteadyKaufe ein Premium-Abo auf AppleKaufe Artikel in unserem FanshopSchalte Werbung in unserem PodcastFeedback bitte an redaktion@ganzoffengesagt.atTranskripte und Fotos zu den Folgen findest Du auf podcastradio.at
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Vad är grejen med att spela in Musik i Studio?Är det musiken, eller är det människorna som gör upplevelsen?Vi analyserar vinnaren från Intervision song contest Duc Phuc med låten Phu Dong Thien Vuong.BRICS-ländernas version av Eurovision. Moskva och Ryssland är med på nåt sätt här.Kan artister AUTOMATISKT skådespela, och BÖR dessa göra det på scen? Som en Straight man?Eller måste man vara Per Andersson, eller Björn Gustafsson för att klara detta med bravur?Vad är Funky Drummer, och varför har den använts så mycket i moderna Musikproduktioner?Förresten, är det på DIN arbetsplats vi kommer och Poddar härnäst? Maila oss!Varmt välkomna!Vill du ha din låt uppspelad direktmed tillhörande analys.Maila oss låtlänk + info om projektet till: Musiksnacket@iwm.seLänk till Spellista:https://open.spotify.com/playlist/25dSufz7mpKXI0vbMclpgz?si=77c7b74518db43fd#recension #analyser #musik #analys #spotify #Podcast #podd #musiksnacket #Artist #Musiker #scen #studio #AI
Kate Adie presents stories from the occupied West Bank, the US, Brazil, South Korea and Russia.When the UK government recognised a Palestinian state, he said he was acting “to revive the hope of peace and a two-state solution.” But Israel's prime minister Benjamin Netanyahu said the move won't “bind Israel in any way.” Our Middle East Correspondent, Yolande Knell has been to Bethlehem to hear about Palestinians doubts and demands.At the UN General Assembly this week, Donald Trump took to the stage and gave a scathing speech. He claimed UN predictions on climate change were wrong and criticised its assistance of asylum seekers. Mr Trump has never been shy in attacking political opponents – but it's a trend that seems to have stepped up a gear since he returned to the White House, says Anthony Zurcher in Washington.Our correspondent, Ione Wells, recently met the Brazilian President, Lula Da Silva as he contemplates a re-election run next year. His arch-rival, Jair Bolsonaro faces a hefty prison sentence after his conviction for plotting a military coup. But, she finds, he remains a potent force.City authorities in South Korea's capital, Seoul, have launched a five-year initiative aimed at tackling a growing loneliness epidemic. They've set up a cluster of new community centres, designed in the style of the city's ubiquitous convenience stores to make it easier to interact. Jake Kwon paid one a visit.Russia was banned from participating in the Eurovision song contest after its invasion of Ukraine. So, President Putin decided to revive the Soviet-era song-fest Intervision. Steve Rosenberg was in Moscow for the final.Series Producer: Serena Tarling Production Coordinator: Rosie Strawbridge Editors: Lisa Baxter and Richard Fenton-Smith
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VOV1 - Chiều (26/9), Bộ Văn hoá Thể thao và Du lịch tổ chức lễ trao tặng bằng khen của Thủ tướng Chính phủ cho ca sỹ Đức Phúc, Quán quân cuộc thi âm nhạc Quốc tế Intervision tại Moscow (Matxcơva), Liên Bang Nga.
Can we talk about Trump's culture war, Putin's war on inclusivity, and just about everyone's unwillingness to pay teachers fair wages—and giggle throughout? You better believe it. Nina Lamparski is back in the hosting chair, and strap in, listeners, because this week's show is a *ride.* Our guest this week is the delightful and incisive political analyst Paweł Zerka of the European Council on Foreign Relations. Paweł returns to the podcast to tell us why Europe is living in a Truman-Show-style universe directed by Donald Trump and his international team. We pick Paweł's terrific brain about what our leaders can do to build upon the growing pro-European sentiment (really!) and engage with the US as its peer, not its lackey. Plus: Nina raises a glass of crémant to Luxembourgish teachers, who had what seems to us like a very swanky Good Week. And Dominic awards Bad Week to Eurovision, which seems to be crumbling whilst Russia's Intervision is back and creepier than ever. Mentioned in this episode: The European Sentiment Compass 2025 from ECF and ECFR, “Reality show: Why Europe must not cave in Trump's culture war” culture war” Europeans jingles composer Jim Barne's Broadway(!) musical, Two Strangers (Carry a Cake Across New York) This live blog from Czech Radio's Zlín service that tracked the movements of Emil the Elk all summer This week's Inspiration Station recommendations are Twelve Months of Monastery Soups, a cookbook by Brother Victor-Antoine d'Avila-Latourrette, and Rejected: Designs for the European Flag by Jonas von Lenthe. This podcast was brought to you in cooperation with Euranet Plus, the leading radio network for EU news. But it's contributions from listeners that truly make it all possible—we could not continue to make the show without you! If you like what we do, you can chip in to help us cover our production costs at patreon.com/europeanspodcast (in many different currencies), or you can gift a donation to a superfan. We'd also love it if you could tell two friends about this podcast. We think two feels like a reasonable number. 00:00:47 This podcast is co-hosted by a bionic woman 00:04:45 Good Week: Luxembourgish teachers 00:12:18 Bad Week: Eurovision 00:29:09 Interview: Paweł Zerka of the European Council on Foreign Relations 00:43:50 The Inspiration Station: The books Twelve Months of Monastery Soups and Rejected: Designs for the European Flag 00:50:14 Happy Ending: Central Europe adopts elk mascot Producers: Morgan Childs and Wojciech Oleksiak Mixing and mastering: Wojciech Oleksiak Music: Jim Barne and Mariska Martina YouTube | Bluesky | Instagram | Mastodon | hello@europeanspodcast.com
As world leaders gather in New York for the UN General Assembly, repeated Russian violations of Nato airspace have prompted warnings from some Nato countries that Russia should expect jets to be shot down if they continue. Secretary general Mark Rutte has insisted allied nations are ready to defend "every inch" of Nato's borders. Victoria and Vitaly discuss how serious they are, and, they're joined by the Czech Foreign Minister, Jan Lipavský, who gives his perspective on Nato's response to the incursions. And, we react to the return of the Intervision international music contest in Moscow. Today's episode is presented by Victoria Derbyshire and Vitaly Shevchenko.The producers were Laurie Kalus and Julia Webster. The technical producer was Ben Andrews. The social producer was Grace Braddock. The series producer is Chris Flynn. The senior news editor is Sam Bonham.Email Ukrainecast@bbc.co.uk with your questions and comments. You can also send us a message or voice note via WhatsApp, Signal or Telegram to +44 330 1239480You can join the Ukrainecast discussion on Newscast's Discord server here: tinyurl.com/ukrainecastdiscord
Alþjóðlega söngvakeppnin Intervision fór fram um helgina og bar framlag Víetnama sigur úr bítum. Keppnin er andsvar Rússlands við Eurovision, keppni sem á að vera ópólitísk og hampa hefðbundnum fjölskyldugildum. Við kynnum okkur keppnina. Við spjöllum um stórtónleika Birnis í Laugardalshöllinni þar sem hljóð, mynd og ljós fóru fullkomlega saman í mögnuðu sjónarspil. Í dag hefst ný pistlaröð sem nefnist „Ekki slá í gegn.“ Atli Bollason setur spurningamerki við þrá nútímamannsins eftir viðurkenningu og ríkidæmi, hann veltir því fyrir sér hvernig áhersla á frama hefur áhrif á líðan okkar og sjálfsvirðingu, hann pælir í tilgangi sköpunarinnar, tilburðum markaðarins til að fletja allt út, og hvers vegna vinsældir og gæði fari svo sjaldan saman.
Cuba, Qatar, Kenya, Kina og Brasilien - deltagerlisten til det russiske Intervision adskiller sig markant fra vores eget Eurovision. Vi dykker ned i weekendens russiske glimmerfest for at forstå, hvad Putin egentlig fik ud af sangkonkurrencen. Medvirkende: Matilde Kimer, Ukraine- og Rusland-korrespondent, Kaspar Astrup Schröder, filminstruktør, Lise Lotte Frederiksen, England-kender & Emil Ryge, fotojournalist. Vært: Louise Reumert. Producer: Anna Correll. Redaktør: Lasse Lauridsen.
Britain is expected to take the unprecedented step of recognising a Palestinian state today. The move will be a major shift in foreign policy for the UK which has, for decades, insisted that recognition should only happen as part of a peace deal with Israel. Also: the US Pentagon fuels fears about press freedom with new restrictions on journalists, Russia reboots the Soviet-era Intervision song contest, Prince Andrew's former wife explains her apologetic email to Jeffrey Epstein, and accusations of sportswashing in Rwanda. The Global News Podcast brings you the breaking news you need to hear, as it happens. Listen for the latest headlines and current affairs from around the world. Politics, economics, climate, business, technology, health – we cover it all with expert analysis and insight. Get the news that matters, delivered twice a day on weekdays and daily at weekends, plus special bonus episodes reacting to urgent breaking stories. Follow or subscribe now and never miss a moment. Get in touch: globalpodcast@bbc.co.uk
Thousands will gather in Arizona for a public memorial honoring conservative activist Charlie Kirk, with Donald Trump expected to deliver a speech. Israel intensifies its assault on Gaza City, killing at least 60, as ten countries prepare to recognize a Palestinian state ahead of the U.N. General Assembly. Saudi Arabia and Pakistan sign a mutual defense pact, raising questions about nuclear guarantees and shifting alliances away from the United States. Russia hosted the Intervision Song Contest with performers from over 20 countries and Munich's Oktoberfest kicks off. Read today's recommended read here. Sign up for the Reuters Econ World newsletter here. Listen to the Reuters Econ World podcast here. Visit the Thomson Reuters Privacy Statement for information on our privacy and data protection practices. You may also visit megaphone.fm/adchoices to opt out of targeted advertising. Learn more about your ad choices. Visit megaphone.fm/adchoices
What will change when the UK and other allies declare that Palestine is a state? Liberal Democrat MP Layla Moran and Lord Walney discuss. Plus, Steve Rosenberg on the Intervision red carpet and a call for music listening devices designed for dementia patients. Michael Gove, Stephen Bush and Karin Von Hippel review the papers.
Morse code transcription: vvv vvv Intervision 2025 Russias answer to Eurovision has less kitsch, more Kremlin US immigration Harjit Kaurs ICE arrest stirs Sikh community Estonia condemns brazen airspace violation by Russian warplanes Loose skin caused by weight loss drugs dents our self confidence Heathrow cyber attack Delays possible after check in system hit Schools are back and the parent WhatsApp groups are very online H 1B Trump attaches 100,000 fee for skilled worker visa applicants Son of British couple held by Taliban ecstatic as they return to UK Senator Ted Cruz says FCC acted like mafioso on Jimmy Kimmel David Gandy Female models were rightly paid more than us. I wanted to even things up
Morse code transcription: vvv vvv David Gandy Female models were rightly paid more than us. I wanted to even things up Heathrow cyber attack Delays possible after check in system hit Estonia condemns brazen airspace violation by Russian warplanes Son of British couple held by Taliban ecstatic as they return to UK Senator Ted Cruz says FCC acted like mafioso on Jimmy Kimmel H 1B Trump attaches 100,000 fee for skilled worker visa applicants Loose skin caused by weight loss drugs dents our self confidence Intervision 2025 Russias answer to Eurovision has less kitsch, more Kremlin US immigration Harjit Kaurs ICE arrest stirs Sikh community Schools are back and the parent WhatsApp groups are very online
Morse code transcription: vvv vvv Son of British couple held by Taliban ecstatic as they return to UK Estonia condemns brazen airspace violation by Russian warplanes H 1B Trump attaches 100,000 fee for skilled worker visa applicants Schools are back and the parent WhatsApp groups are very online Heathrow cyber attack Delays possible after check in system hit Intervision 2025 Russias answer to Eurovision has less kitsch, more Kremlin David Gandy Female models were rightly paid more than us. I wanted to even things up Senator Ted Cruz says FCC acted like mafioso on Jimmy Kimmel Loose skin caused by weight loss drugs dents our self confidence US immigration Harjit Kaurs ICE arrest stirs Sikh community
- Chủ tịch nước Lương Cường và Phu nhân cùng Đoàn đại biểu cấp cao Việt Nam lên đường tham dự Phiên Thảo luận chung cấp cao Đại hội đồng Liên hợp quốc Khóa 80, kết hợp hoạt động song phương tại Hoa Kỳ từ ngày 21 - 24/9.- Hà Tĩnh chấp thuận đầu tư Dự án Kho khí thiên nhiên hóa lỏng LNG Bắc Trung Bộ gần 27 nghìn tỷ đồng.- Từ 1 tháng 11 tới, các giao dịch chuyển tiền điện tử trong nước từ 500 triệu đồng trở lên hoặc chuyển tiền điện tử quốc tế từ 1.000 USD phải được báo cáo về Ngân hàng Nhà nước.- Đại diện Việt Nam – ca sĩ Đức Phúc chiến thắng thuyết phục tại Cuộc thi Âm nhạc quốc tế Intervision 2025 với màn trình diễn "Phù Đổng Thiên".- Iran cảnh báo sẽ đình chỉ hợp tác với Cơ quan Năng lượng Nguyên tử Quốc tế, sau khi Hội đồng Bảo an Liên Hợp Quốc không thông qua dự thảo nghị quyết nhằm dỡ bỏ các lệnh trừng phạt đối với quốc gia này.- Bão Ragasa mạnh lên thành siêu bão vào sáng nay, Philipines thực hiện các biện pháp sơ tán phòng ngừa do nguy cơ ngập lụt, nước biển dâng cao cùng sóng lớn.
- Chủ tịch nước Lương Cường và Phu nhân cùng đoàn đại biểu cấp cao Việt Nam lên đường tham dự Phiên Thảo luận chung cấp cao Đại hội đồng Liên hợp quốc Khóa 80, kết hợp hoạt động song phương tại Hoa Kỳ.- Ngành y tế Quảng Ninh khẩn trương triển khai nhiều giải pháp nâng cao chất lượng khám, chữa bệnh tại tuyến y tế cơ sở theo tinh thần Nghị quyết 72 của Bộ Chính trị.- Ca sỹ Đức Phúc giành quán quân Intervision 2025- đem lại vinh quang cho Việt Nam.- Nhiều quốc gia phương Tây chuẩn bị công nhận nhà nước Palestine. Trong khi tại thực địa, tình hình an ninh tại Gaza tiếp tục căng thẳng.- Philippines khẩn cấp sơ tán người dân khi siêu bão Ragasa đang tiến gần.
Morse code transcription: vvv vvv Son of British couple held by Taliban ecstatic as they return to UK Heathrow cyber attack Delays possible after check in system hit Estonia condemns brazen airspace violation by Russian warplanes Schools are back and the parent WhatsApp groups are very online US immigration Harjit Kaurs ICE arrest stirs Sikh community Intervision 2025 Russias answer to Eurovision has less kitsch, more Kremlin H 1B Trump attaches 100,000 fee for skilled worker visa applicants David Gandy Female models were rightly paid more than us. I wanted to even things up Loose skin caused by weight loss drugs dents our self confidence Senator Ted Cruz says FCC acted like mafioso on Jimmy Kimmel
Hvad betyder VM i cykling for Rwanda? Hvilket slags show var Intervision? Og hvordan er det at være forældre til børn med ufrivilligt skolefravær? Dagens vært: Ole Brink.
Morse code transcription: vvv vvv South Western Ambulance workers arrested after six people die Britishness and free speech why we travelled 200 miles to Robinsons London rally Estonia condemns brazen airspace violation by Russian warplanes Flight attendant avoids jail after being found naked and on drugs Intervision 2025 Russias answer to Eurovision has less kitsch, more Kremlin Judge dismisses Trumps 15bn lawsuit against the New York Times Queen Elizabeth statue will show grandeur and dignity, sculptor says British couple held for months by Taliban released from prison Jimmy Kimmel US TV hosts back Kimmel and lampoon Donald Trump in free speech row Man dies after falling from hot air balloon in Billingshurst
Morse code transcription: vvv vvv Judge dismisses Trumps 15bn lawsuit against the New York Times Queen Elizabeth statue will show grandeur and dignity, sculptor says Estonia condemns brazen airspace violation by Russian warplanes South Western Ambulance workers arrested after six people die Britishness and free speech why we travelled 200 miles to Robinsons London rally Intervision 2025 Russias answer to Eurovision has less kitsch, more Kremlin British couple held for months by Taliban released from prison Flight attendant avoids jail after being found naked and on drugs Man dies after falling from hot air balloon in Billingshurst Jimmy Kimmel US TV hosts back Kimmel and lampoon Donald Trump in free speech row
Morse code transcription: vvv vvv Queen Elizabeth statue will show grandeur and dignity, sculptor says Intervision 2025 Russias answer to Eurovision has less kitsch, more Kremlin Britishness and free speech why we travelled 200 miles to Robinsons London rally Man dies after falling from hot air balloon in Billingshurst Jimmy Kimmel US TV hosts back Kimmel and lampoon Donald Trump in free speech row South Western Ambulance workers arrested after six people die Estonia condemns brazen airspace violation by Russian warplanes British couple held for months by Taliban released from prison Judge dismisses Trumps 15bn lawsuit against the New York Times Flight attendant avoids jail after being found naked and on drugs
Morse code transcription: vvv vvv Queen Elizabeth statue will show grandeur and dignity, sculptor says British couple held for months by Taliban released from prison South Western Ambulance workers arrested after six people die Britishness and free speech why we travelled 200 miles to Robinsons London rally Estonia condemns brazen airspace violation by Russian warplanes Intervision 2025 Russias answer to Eurovision has less kitsch, more Kremlin Judge dismisses Trumps 15bn lawsuit against the New York Times Man dies after falling from hot air balloon in Billingshurst Jimmy Kimmel US TV hosts back Kimmel and lampoon Donald Trump in free speech row Flight attendant avoids jail after being found naked and on drugs
VOV1 - Trước thềm chung kết Intervision 2025, ca sĩ Đức Phúc đã có buổi giao lưu đầy ấm áp tại Đại sứ quán Việt Nam tại Liên bang Nga và nhận những lời chúc may mắn, quà lưu niệm đặc trưng của Nga từ Đại sứ Đặng Minh Khôi.
L'émission 28 minutes du 20/09/2025 Ce samedi, Renaud Dély décrypte l'actualité avec le regard international de nos clubistes : Aysegul Sert, journaliste turco-américaine et professeure à l'école de journalisme de Sciences Po, Gilles Gressani, directeur de la revue "Le Grand Continent", Lionel Zinsou, économiste, ancien Premier ministre de la République du Bénin (2015-2016), ainsi que la dessinatrice de presse Dorthe Landschulz. À quoi va servir la reconnaissance de l'État palestinien ?Lundi 22 septembre, le président français Emmanuel Macron devrait reconnaître officiellement l'État de Palestine lors de la 80e Assemblée générale des Nations unies. À la faveur d'intenses tractations diplomatiques, la France devrait emmener dans son sillage la Belgique, le Canada, l'Australie ou encore le Royaume-Uni, qui ont eux aussi annoncé reconnaître cet État. L'annonce de cette reconnaissance et le mouvement diplomatique initié par la France ont provoqué la colère de Benyamin Nétanyahou. Dans un courrier adressé à Emmanuel Macron, il a fustigé une décision qui alimenterait le "feu antisémite". Le président français semble toutefois maintenir sa position, au risque de détériorer la relation entre Paris et Tel-Aviv. Baisse des taux d'intérêt aux États-Unis : Trump a-t-il fait capituler la FED ?Ce mercredi 17 septembre, la FED (Réserve fédérale américaine) a décidé de baisser ses taux d'intérêt d'un quart de point, et ce pour la première fois depuis le début de l'année. Après avoir résisté aux exigences du président américain Donald Trump qui, depuis le début de son mandat, souhaitait cette baisse pour relancer l'activité économique, la FED semble avoir infléchi sa position. Dans le même temps, Stephen Miran, principal conseiller économique du président, vient d'être nommé au conseil des gouverneurs de la FED. Baisse choisie et contrôlée par la FED ou fléchissement dû à une pression politique ?Nous recevons Kaouther Adimi, écrivaine algérienne, qui publie "La joie ennemie" (éditions Stock). Après avoir passé une nuit à l'Institut du monde arabe avec les tableaux de Baya, une peintre algérienne autodidacte, elle décide d'en faire la protagoniste de "La joie ennemie", un roman à mi-chemin entre la découverte de cette peintre méconnue et l'introspection des traumatismes de l'autrice. Valérie Brochard s'intéresse à nos chers voisins les Nord-Irlandais. 50 ans après le Bloody Sunday, “dimanche sanglant”, un premier procès historique a débuté cette semaine contre un ancien soldat britannique, accusé de deux meurtres. Le dimanche 30 janvier 1972 plus de 14 manifestants avaient été tués par l'armée britannique, à Derry, lors d'une marche pour les droits civiques. Olivier Boucreux décerne le titre d'employé de la semaine à Sushila Karki, nouvelle Première ministre népalaise. À 73 ans, elle profitait d'une retraite bien méritée après avoir été la première femme à occuper le poste de présidente de la Cour suprême népalaise. Le 8 septembre, une contestation sociale portée par la jeunesse a secoué le Népal pour dénoncer la corruption des élites et le blocage des réseaux sociaux. Jean-Mathieu Pernin zappe sur l'Intervision, cousine de l'Eurovision. Alors que la Russie en a été exclue suite à son invasion de l'Ukraine en 2022, elle a relancé l'Intervision, une programme du temps de l'URSS modelé sur l'Eurovision, réactivé pour fédérer les BRICS et les amis de Moscou dans une compétition musicale. La musique apaise-t-elle les mœurs, ou devient-elle un nouveau terrain diplomatique ?Natacha Triou nous invite à méditer sur les décibels qui nous entourent, plus présents que jamais. Écouteurs, moteurs, musique dans les ascenseurs : le silence est-il devenu un luxe ? Enfin, ne manquez pas Dérive des continents de Benoît Forgeard !28 minutes est le magazine d'actualité d'ARTE, présenté par Élisabeth Quin du lundi au jeudi à 20h05. Renaud Dély est aux commandes de l'émission le vendredi et le samedi. Ce podcast est coproduit par KM et ARTE Radio. Enregistrement 20 septembre 2025 Présentation Renaud Dély Production KM, ARTE Radio
Hvad er det for et opgør vi ser i USA mellem administrationen og Late Night shows? Hvorfor er det fornuftigt, at Danmark forbereder civilbefolkningen på krig? Og hvad er den russiske Intervision? Dagens værter: Jan Falkentoft og Ole Brink.
The United States has, for the sixth time since the start of the war in Gaza, vetoed a draft resolution at the UN Security Council demanding an immediate, unconditional and permanent ceasefire in the Palestinian territory. The US said that the resolution failed to recognise Israel's right to defend itself as well as condemn Hamas. Also: President Trump floats the idea of removing broadcasting licences from US networks that show programmes which criticise him; the "mileage clock" inside a rat's brain which could help in the diagnosis of Alzheimer's disease; the former tennis champion, Björn Borg, on how he is battling cancer like a Wimbledon final; and Intervision is Russia's answer to the Eurovision Song Contest but is it entertainment or propaganda for President Putin?The Global News Podcast brings you the breaking news you need to hear, as it happens. Listen for the latest headlines and current affairs from around the world. Politics, economics, climate, business, technology, health – we cover it all with expert analysis and insight. Get the news that matters, delivered twice a day on weekdays and daily at weekends, plus special bonus episodes reacting to urgent breaking stories. Follow or subscribe now and never miss a moment. Get in touch: globalpodcast@bbc.co.uk
The remarks come after pressure from the administration led ABC to suspend late-night TV host Jimmy Kimmel. Mr Kimmel made comments about the Charlie Kirk murder suspect, saying Trump supporters had tried to "characterise this kid as anything other than one of them".Also, we speak to Omar Barghouti who co-founded the worldwide movement to isolate Israel, through boycott, sanctions and divestment; and we head to Moscow to meet some of the musicians competing in Intervision, the Kremlin's counterpoint to Eurovision.(Photo: President Donald Trump speaks to reporters aboard Air Force One on his return from a state visit in Britain, 18 September, 2025. Credit: Kevin Lamarque/Reuters)
At the height of the cold war in the 1970s, the Soviet Union set up an international song contest to rival Eurovision. It was called Intervision, and like its western counterpart, featured a bevy of cheesy songs, sequins and highly flammable outfits – albeit with a different political message. Intervision burned bright and fast – disappearing long before the fall of the Berlin Wall. But this weekend, with Russia still exiled from the Eurovision Song Contest because of its full-scale invasion of Ukraine, Vladimir Putin is reviving the competition, and the USA is due to compete. In today's episode, BBC Moscow correspondent and Eurovision superfan Steve Rosenberg explores the intertwined histories of Eurovision and Intervision, and the politics behind Putin's decision. Producers: Hannah Moore and Valerio Esposito Executive producer: Annie Brown Sound engineer: Travis Evans Editor: China Collins(Photo: The international music contest Intervision at Zaryadye Park in Moscow. Credit: Maxim Shipenkov/EPA/Shutterstock)
Aischmann, Frank www.deutschlandfunkkultur.de, Studio 9
durée : 00:03:32 - Charline explose les faits - par : Charline Vanhoenacker - La Russie défie l'Europe en chanson : ce samedi, après 45 ans d'arrêt, Moscou relance le concours Intervision, l'anti-eurovision… Et avec Frédéric Fromet on entend bien concourir ! Vous aimez ce podcast ? Pour écouter tous les autres épisodes sans limite, rendez-vous sur Radio France.
I veckans podd har vi sett första avsnittet av Race across the world.Ryssland försöker konkurrera ut Eurovision med sitt eget Intervision.Gabriel är besatt av serien "Secret lives of mormon wifes".Hur dum får man vara egentligen i programmet "Sveriges dummaste"?Till sist listar vi tre udda saker vi upplevt.Nu kör vi!Kontakt: hello@poddagency.comI säng med Tobias & Gabriel produceras av Poddagency Hosted on Acast. See acast.com/privacy for more information.
While it might be a long wait until Eurovision in Vienna next May, fear not, because in two weeks time we will have Intervision, the Russian version! But, what is it all about and why is Putin bringing back the storied Eastern Block song contest?Joining Seán to discuss is Richard Taylor, Writer for EurovisionIreland.net…
As outcry erupts over Israel’s actions in Gaza, ‘The National’ editor in chief joins to discuss press freedoms. Plus: Thomas Chatterton Williams’ ‘Summer of Our Discontent’ and is Russia’s Intervision worse than sanctions?See omnystudio.com/listener for privacy information.
NWN Corporation has acquired InterVision Systems, a managed services provider known for its innovative IT solutions and a strong partnership with Amazon Web Services. This strategic acquisition aims to enhance NWN's offerings in customer experience, cybersecurity, and intelligent infrastructure, solidifying its position in the North American technology market. With the addition of 1,600 new accounts and approximately $470 million in sales, NWN is set to significantly improve its market presence and accelerate the digital transformation journeys of its clients. CEO Jim Sullivan emphasized that this move will allow NWN to provide a comprehensive suite of AI-managed services, positioning the company as a leader in the emerging AI-native platform MSP sector.Empath, a training and education platform for managed service providers, has successfully raised $2 million in funding backed entirely by industry insiders. This initiative aims to deepen community engagement and give MSPs a stake in the platform's growth. Co-founder Wes Spencer highlighted the importance of having funding from within the MSP ecosystem, fostering loyalty and advocacy among investors who are also customers. While the funding model is innovative, concerns remain regarding its scalability and governance, particularly as future funding rounds may require traditional venture capital or private equity involvement.The podcast also discusses the introduction of AI agents by major tech companies like Microsoft, Snowflake, and Google, which are reshaping the managed service provider landscape. These AI tools are designed to enhance data analysis and automate workflows, allowing businesses to operate more efficiently. As AI agents become more integrated into everyday operations, MSPs must adapt their service offerings to meet the evolving needs of their clients, focusing on governance, data management, and workflow alignment.Finally, the episode touches on a collaborative effort among major tech firms to create a public glossary for state-sponsored hacking groups and cybercriminals. While this initiative aims to reduce confusion in the cybersecurity landscape, critics argue that it does not address the underlying challenges of attribution and operational defense. The podcast emphasizes the need for standardized threat intelligence delivery to help MSPs navigate the complexities of cybersecurity and build trust with their customers. Four things to know today 00:00 NWN's $470M InterVision Deal Signals Strategic Shift Toward End-to-End AI-Managed Services04:18 Empath Raises $2M from MSPs, Blending Customer Ownership with Startup Capital07:09 AI Agents Go Mainstream: From MSP Operations to M365 and Edge, the Stack Is Shifting10:19 Glossary Effort Shows Progress on Language, Not Yet on Coordination Supported by: https://getnerdio.com/nerdio-manager-for-msp/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech
Max Pearson presents a collection of the week's Witness History interviews from the BBC World Service. Our guest is Dr Elizabeth Abbott, writer, historian and author of the book, "Sugar: A Bittersweet History".First, we confront the dark history of sugar. We hear how a researcher in the 1990s uncovered the unethical aspects of Sweden's Vipeholm experiments in the 1940 which led to new recommendations for children to eat sweets just once a week.And, how Mexico, a country which had one of the highest rates of fizzy drink consumption in the world, approved a tax on sugary soft drinks in 2013. Then an event which shaped the second half of the last century - On 14 May 1955, the leader of the Soviet Union and Heads of State from seven European countries met to sign the Warsaw Pact.Plus, the story of how two rival electricity pioneers, Nikola Tesla and Thomas Edison brought electricity to the world. Finally, we hear from Finnish singer Marion Rung on winning the 1980 Intervision Song Contest, the USSR's answer to Eurovision. Contributors: Dr Elin Bommenel - academic Dr Simon Barquera - director of health and nutrition research at The Institute for Public Health of Mexico Dr Elizabeth Abbott - writer and historian Otto Grotewohl - German politician Mark Seifer - biographer of Nikola Tesla William Terbo - relative of Nikola Tesla Marion Rung - Finnish winner of Intervision song contest 1980(Photo: sugar cubes and fizzy drinks, Credit: Anthony Devlin/Press Association)
In 1980, Finnish singer Marion Rung won the Intervision Song Contest. Born in the 1960s, Intervision was the Eastern Bloc's answer to Eurovision. It ran until 1980, although in 2025 Russia's President Vladimir Putin ordered its revival. Finland, which maintained neutrality during the Cold War, was one of the few countries to participate in both competitions. Marion Rung achieved top 10 Eurovision finishes in 1962 and 1973 before winning Intervision. She speaks to Ben Henderson.Eye-witness accounts brought to life by archive. Witness History is for those fascinated by the past. We take you to the events that have shaped our world through the eyes of the people who were there. For nine minutes every day, we take you back in time and all over the world, to examine wars, coups, scientific discoveries, cultural moments and much more. Recent episodes explore everything from football in Brazil, the history of the ‘Indian Titanic' and the invention of air fryers, to Public Enemy's Fight The Power, subway art and the political crisis in Georgia. We look at the lives of some of the most famous leaders, artists, scientists and personalities in history, including: visionary architect Antoni Gaudi and the design of the Sagrada Familia; Michael Jordan and his bespoke Nike trainers; Princess Diana at the Taj Mahal; and Görel Hanser, manager of legendary Swedish pop band Abba on the influence they've had on the music industry. You can learn all about fascinating and surprising stories, such as the time an Iraqi journalist hurled his shoes at the President of the United States in protest of America's occupation of Iraq; the creation of the Hollywood commercial that changed advertising forever; and the ascent of the first Aboriginal MP.(Photo: Marion Rung performing at the Intervision Song Contest in 1980. Credit: Juha Jormanainen/Shutterstock)
WARNING: THIS EPISODE IS NOT FOR THE SQUEAMISH! Severin and Intervision want to take you out for a night on the town... with the toughest bouncer in Manchester! Join us and special guests, filmmaker Jake West & actor/writer/producer Brian Sterling-Vete, as we break down the first ever Intervision box set with the entire filmography of shot-on-video mogul Cliff Twemlow, who was the driving force behind 10 films, including the infamous Video Nasty G.B.H. It's an episode full of body building, sweat drenched punches, and most of all COUNTLESS HOURS OF S.O.V. INSANITY! As always, DJ Alfonso provides a playlist of songs inspired by this months drop! Timecodes for the Episode: 6:41 - MANCUNIAN MAN 17:52 - TUXEDO WARRIOR 22:03 - G.B.H. GREVOUS BODILY HARM 30:39 - TARGET EVE ISLAND / THE IBIZA CONNECTION 44:34 - AFRICAN RUN / MOONSTALKER 56:44 - EYE OF SATAN / HITMAN 1:05:55 - FIRESTAR: FIRST CONTACT / TOKYO SUNRISE 1:14:34 - G.B.H. 2: LETHAL IMPACT / BAD WEEKEND 1:23:00 - FITNESS AFTER 40 / THE ART OF NUDE MASSAGE 1:33:16 - Rendezvous After Hours
Vi tar er med till Östeuropa och den ökända Eurovisiondödaren:Intervision Song Contest. Vad hände där? Statligt styrd underhållning?Eller är den som Public Service?This just in:Kan man få känslor och dåligt samvete för en Elbas?Vi pratar också om uppdateringar i din Musikdator.Är det så att det smidigaste och problemfriaste alternativetär att INTE uppdatera alls?… samt Musikprogrammering på de gamla Ericsson-telefonerna.Varmt välkomna!Vill du ha din låt uppspelad direktmed tillhörande analys.Maila oss låtlänk + info om projektet till: Musiksnacket@iwm.se#recension #analyser #musik #analys #spotify #Podcast #podd #musiksnacket #Artist #Musiker #scen #studio #AI
Boutsko, Anastassia www.deutschlandfunk.de, Corso
US will 'take over' Gaza: Trump "President Donald Trump announced the US will ""take over"" and oversee the Palestinian territory Gaza, during the meeting with Israeli Prime Minister Benjamin Netanyahu. Trump claimed global support for American control, pledging reconstruction, economic growth and security. He did not rule out deploying troops. Netanyahu called the plan ""history-changing."" Trump previously suggested throwing Palestinians outside Gaza permanently. He said he would visit the region in the future." Second phase of Gaza ceasefire talks resume in Doha "Negotiations on the second phase of the Gaza ceasefire have kicked off in Doha, with Hamas accusing Israel of stalling humanitarian aid. ""Shelter and humanitarian aid are urgent priorities that cannot be subject to Israeli delays,"" said Hamas spokesperson Abdel Latif al-Qanoua. Meanwhile, Israel has dispatched a team for talks, signalling potential progress ahead of PM Netanyahu's high-stakes meeting with President Trump. The ceasefire, in place since January 19, has halted months of Israeli genocidal war in Gaza, with both sides exchanging captives under the agreement. " Sweden reels from rare school shooting tragedy "Sweden is in mourning after a rare school shooting left around 10 people dead, including the suspected gunman, at an education centre in Orebro. Prime Minister Ulf Kristersson called it ""a painful day for the whole country."" Authorities are still searching the school for more victims, while investigations into attempted murder, arson and weapons offences are underway. Witnesses describe chaos and fear as students flee. No police officers were injured." US suspends incoming packages from China, Hong Kong "President Donald Trump's new trade measures with China take effect. US Postal Service has paused international parcels from China and Hong Kong. Trump imposed a fresh 10 percent tariff on Chinese imports and closed the ""de minimis"" rule, which let duty-free shipments under $800 flood the US. Fast-fashion giants Shein and Temu —major players in this trade— may feel the pinch. USPS said the change will not impact the flow of letters. Meanwhile, China also imposed additional tariffs on US products and banned several companies." Russia revives Soviet-era Intervision as alternative to Eurovision "Russia is bringing back Intervision, the Soviet alternative to Eurovision, as a showcase for “traditional values.” Ordered by President Vladimir Putin, the contest will be held in Moscow, featuring China, Cuba, Brazil, and other allies. Unlike Eurovision—banned from Russia since 2022—Intervision will exclude political themes and LGBTQ+ representation. Putin positions it as a stand against Western ""decadence,"" reinforcing his vision of Russia as a guardian of moral traditions."
La Russie étant exclue du concours depuis le début de la guerre en Ukraine en 2022, Vladimir Poutine vient de signer un décret pour remettre au goût du jour son propre concours de musique. Ecoutez Vous allez en entendre parler avec Tom Lefevre du 05 février 2025.
It's a monster mash on this fresh from the grave episode of DEATH BY DVD all about FRANKY AND HIS PALS, directed by Gerald Cormier. What is Franky And His Pals, you ask? Well, let us copy and paste the write up from the official Severinfilms.com website where this movie is available to purchase, because we are to lazy to write something up ourselves and theirs is way better : From the deepest, darkest depths of the shot-on-video vaults… Hidden from view for 30 years… All your favorite movie monsters are back… And they're ready to party like it's 1990! Franky, Drak, Wolfy, Mummy and Humper – the horny hunchback – descend on the tiny mining town of French Gulch in search of lost gold, but it's Halloween Night, and the monsters soon find themselves caught up in the debaucherous festivities of the local townsfolk. Will Franky and His Pals find the gold? Will they learn the ways of love? Will Drak quench his thirst for human blood? Just how explosive is Franky's flatulence? What's that Mad Scientist tinkering on out in his barn? What the hell is a pee-pee? And does any of it really matter? Directed by veteran grindhouse and adult film producer Gerald Cormier (TERROR CIRCUS a.k.a. BARN OF THE NAKED DEAD, 101 ACTS OF LOVE) and seldom-seen beyond the shelves of small-town video shops, this bizarro monster-comedy is finally being resurrected on DVD and is positively exploding with spooky Special Features!And since I copy and pasted all that from Severin, the least I can do is also add the link so you can buy the movie : TAP HERE FOR THE MOVIEDive into the monster mash with your host Harry-Scott Sullivan and kick back and relax with this hoot and an additional hollar of an episode. Check out the official YOUTUBE of Death By DVD and see our brand new program, TRAILER PARK! The greatest movie trailer compilation of all time. Tap here to visit our YOUTUBE or copy and paste the link below : https://www.youtube.com/@DeathByDVDHAVE YOU HEARD DEATH BY DVD GOES TO THE MOVIE? Hear the thrilling tale of your faithful host Harry-Scott Sullivan's adventure to Augusta, Georgia to see the cast and crew premiere of an all new independent horror film called LEFT ONE ALIVE.Hear all three parts, or read the story exclusively at deathbydvd.com. Tap here to learn more, or copy and paste the link belowhttps://deathbydvd.com/goes-to-the-moviesDid you know that you can watch episodes of DEATH BY DVD and much much more on the official Patreon of Death By DVD? ★ Support this podcast on Patreon ★ subscribe to our newsletter today for updates on new episodes, merch discounts and more at www.deathbydvd.comHEY, while you're still here.. have you heard...DEATH BY DVD PRESENTS : WHO SHOT HANK?The first of its kind, (On this show, at least) an all original narrative audio drama exploring the murder of this shows very host, HANK THE WORLDS GREATEST! Explore WHO SHOT HANK, starting with the MURDER! A Death By DVD New Year Mystery WHO SHOT HANK : PART ONE WHO SHOT HANK : PART TWO WHO SHOT HANK : PART THREE WHO SHOT HANK : PART FOUR WHO SHOT HANK PART 5 : THE BEGINNING OF THE ENDWHO SHOT HANK PART 6 THE FINALE : EXEUNT OMNES or copy and paste the link below : https://deathbydvd.com/who-shot-hank ★ Support this podcast on Patreon ★
Neil Leyland is a Chief Contact Center Strategist at InterVision, and he is an exceptional PMP and six Sigma black belt certified senior-level program leader and a proven problem-solver. A highly motivated achiever with a career history in sales and operations management for international multi-unit retail operations. Possessing excellent interpersonal, presentation, written and verbal communication skills, which are used to solve problems, consult on technology projects and develop long-term collaborative relationships. Questions · Could you share with our listeners a little bit about your journey, how you got from where you were to where you are today. · Could you tell our listeners a little bit about InterVision, what they do and what your role at InterVision is? · When you say holistic approach using AI and machine learning, can you explain to us what that means? Is it that robots are going to replace human beings? Or are you looking more from a support side, just tell us how it is that you actually see it working? · Could you share with our listeners, what's the one online resource, tool, website or application that you absolutely can't live without in your business? · Could you also share with our listeners maybe one or two books that you've read that have had a great impact on you, it could be a book that you read a very long time ago, or even one that you've read recently that has impacted you either professionally or personally. · Can you also share with our listeners what's the one thing that's going on in your life right now that you are really excited about, either something you're working on to develop yourself or your people. · Where can listeners find you online? · Now, before we wrap our episodes up, Neil, we always like to ask our guests, do you have a quote or a saying that during times of adversity or challenge, you will tend to revert to this quote if for any reason you get derailed or you get off track, the quote kind of helps to get you back on track. Do you have one of those? Highlights Neil's Journey Me: Neil, could you share with our listeners a little bit about your journey, how you got from where you were to where you are today. Neil stated that you can probably tell, he's not from the US, although he's based there now. Finishing up from university, he went straight into working for enterprise, Rent a Car, did probably 20 or so years with them. Worked from the main counter at a rental office all the way through to leading an area. Then he moved countries during that time and started working more on the technology side and being far more strategic as opposed to tactical. Then settled in St. Louis, got married, had kids, and then moved through several different companies, picking up good and bad practices along the way, and he's ended up at just coming up to 12 months now with InterVision. About InterVision Me: Now, could you tell our listeners a little bit about InterVision, what they do and what your role at InterVision is? Neil shared InterVision is an AWS premier tier partner. They specialize in transforming contact centers to their flagship product, Connective CX, powered by Amazon Connect. They also integrate AI to deliver seamless omnichannel engagements. They address common pain points for call centers, like reducing call volume and the costs associated, they do this through improve engaging efficiency and also enhance customer satisfaction. They can be found at www.intervision.com. His role within InterVision, he would say is a Contact Center Evangelist. So, he works with clients and look at problems that they face, and then help them find what is either the best operational or technological solution to best satisfy customers' needs or solve problems that the companies have been satisfying those needs, so tying together his history working in retail, as well as time and technology, and sort of blending the two, to give what people consider to be a best in class solution for them. Understanding the Approach in AI and Machine Learning in the Contact Centre Me: So, you are in the contact center space, and your strategy is to ensure that you have a holistic approach using AI and machine learning, two very popular words that are being used very frequently in the CX space. When you say holistic approach using AI and machine learning, can you explain to us what that means? Is it that robots are going to replace human beings? Or are you looking more from a support side, just tell us how it is that you actually see it working? Neil stated that he thinks it's actually good to approach it from a journey perspective, if you will. So, if you think about somebody that has a transaction, whether that be online or in person, and then they need some level of support. So, they come through to a contact center, and at that point, contact centers have really embraced AI and machine learning to help customers come through and get a better level of experience. So, whether that be at the starting point when they answer the phone, you can have chatbots either on the website or on the IVR that are able to answer and interact with customers and provide them with quick hit answers and potentially resolve problems for them quickly and efficiently. Now that's one use of AI. People say, well, is that going to replace people? He doesn't think it does, because it solves the simple problems AI and ML doesn't have the ability to solve. So, when people do get to an agent or somebody on the phone, or whether a chat or send an email and get a reply, the agents are able to spend that little bit more time to solve a problem, so it elevates the customer experience even though it's not necessarily AI based. When you think about that side though, you get AI does weave its way in there and provide agents with the ability to serve customers or call us better. So, you get crazy things like, there are AI tools out there now that will listen to the conversation, will understand the context of it, understand the ask and serve up knowledge or information to the agent real time, so they can better solve the problem. So, it will literally know this customer sounds like they have a question about x, here's the most common answers to x, is this the right thing to say and serve that up to the agent. So, the agents might not have any real experience of the problem, but they've got a proven history of other people being able to solve that question, or a very similar question, quickly and efficiently, and they can copy it. And then that really helps agents appear to be more efficient, more friendly, and for everybody that's listening, and everyone's been put on hold. No one likes to be put on hold, or “I don't know the answer to that, let me transfer you”, that can go away, which is really, really profound and gives a perception of quality well and above the norm. And then the other side of it that's kind of cool, is you can have sentiment monitoring. So, if somebody's listening to this call, the AI or ML in the background will be monitoring it, and they can flag calls to supervisors or to other people to say, “Hey, Neil's really happy with this call. Neil's unhappy with this call. We might need some help. Somebody may need to join this call because Neil's struggling with it.” So, it basically not only gives the ability to empower people and have them answer questions well, but it gives them monitoring so that people can actually get involved and engaged and help customers that have got problems and prevent issues, if that makes sense. Me: Yes, it absolutely does. I attended a conference, I think it was the first and second of May, hosted by a company called CX Outsourcers Mindshare. They brought together, I believe, close to 80 persons from all over the world, from all different continents, that were in the contact center space. And my role at the event was, I sat on a podcast panel with a podcaster from Brazil and one from South Africa talking about the influence of podcasting on customer experience and the impact that it will have in the contact center space. One of the things that I found fascinating at the conference, and this was predominantly I believe in, I know in the Caribbean for sure, and definitely in Africa, and you can let me know what your feedback is based on your exposure and experience that hiring, in terms of recruitment was a big issue that they were facing in the contact centers and trying to integrate AI and more importantly, as it relates to recruitment, ensuring that as they go forward and AI is more integrated into the whole process of solving customers problems, having AI do the more simplistic activities and tasks, and then having the agents do more complex tasks. Is that a trend that you've seen happening? Or is there anything else that you'd like to add to that conversation? Neil shared that it definitely is. It's causing an upskilling, or an appearance of upskilling of people that answer the phone or answer the chats. Because when he started in the contact center space, companies would train an agent for 4, 6, 8 weeks, maybe even more to make sure that they have the skill set and the knowledge to be able to answer not just 80%. Neil shared that Yanique is absolutely correct that AI and machine learning is having a profound impact on the agents and upskilling, because the ability for machines to take away the simpler tasks means that agents can do things that are more interesting and rewarding for one. So, that makes the job more fun, that's an important component. The other side is, years ago, as companies brought people on board, they'd spend weeks and weeks training them, and nowadays that's just not necessary, because most companies have invested, or are looking to invest in a single pain so all of the information is shared to them, and when that's augmented by machine learning to provide sensible text or answers or knowledge that's appropriate, agents appear to be more knowledgeable with less training, faster and that gives a great different for companies that are embracing it. It's a great differentiate. It really helps the agents feel valued, enjoy the job, and therefore more likely to be retained and that skill level is retained. So, generally, companies that companies that retain the skill gets better over time, and it also the other piece is, he thinks it helps companies attract people, because the job is more fun and more rewarding. So, the benefits not only in the people that work there, it's about getting the better talent in the front door as well. App, Website or Tool that Neil Absolutely Can't Live Without in His Business When asked about online resources that he can't live without in his business, Neil shared that for him personally, and this is going to sound a little bit old school, he absolutely loves using YouTube, and he will go visit YouTube looking for how to build a presentation, looking for information, ways to do things, learnings, classes, he finds a great value with day to day, he's looking at YouTube and watching videos on lots and lots of topics continually, because he thinks it's a quick and easy way to learn how to do something new or refine what he's doing based on somebody else's best practices, whether that be consultants that have classes on how to do PowerPoint presentations, or even people that do public speaking regularly and share tips and trades on how they do it. So, he uses YouTube a lot, and slowly but surely, he thinks that's starting to be replaced a little bit by TikTok, because he likes 60 second bites as opposed to 20-minute videos. Books that Have Had the Biggest Impact on Neil When asked about books that have had an impact, Neil shared that books that he really enjoyed and got a lot out of is a book called Good to Great: Why Some Companies Make the Leap…And Others Don't by Jim Collins, it's an older book now, but it's been around for a good few years that definitely influenced his working life, because the ideology is all in the title. So, how can you be better, and how can you differentiate yourself or the company you work for, and make a difference, and then elevate to go from being a good company to a great company or a good employee to a great employee. So, that's one of the books that definitely influenced his career. And he really enjoyed the fact that it had case studies in there that you were able to look at, read and understand, and then it gives you that a little bit more of a practical application when there's case studies that you can look at. What Neil is Really Excited About Now! When asked about something that he's excited about, Neil shared that he's been with InterVision approximately 12 months, and in that time, they've had a tremendous amount of growth. They are working a significant amount with Amazon, on Amazon Connect in the contact center space, and watching how that's changing the contact center space is really, really incredible. And with that, they have releases on a weekly or biweekly basis, and you see new technologies and new items come out, and it's actually an interesting challenge making sure that his team is not only at the cutting edge of technology, but what's new and modern today is, for want of a better description, a month old in a month's time. And making sure that his team are kept current and up to date with all of these technology changes, specifically around AI and ML, that's really an interesting challenge, because the solutions of a year ago aren't solutions for today, and he finds that both interesting challenge from a business perspective, but it's also rewarding because you get the opportunity to have people do training classes and learnings to make sure that they're at the top of their skill game to be able to deliver the best in class products that they like to offer. Where can listeners find Neil online? LinkedIn – Neil Leyland Website – www.intervision.com Quote or Saying that During Times of Adversity Neil Uses Me: Now, before we wrap our episodes up, Neil, we always like to ask our guests, do you have a quote or a saying that during times of adversity or challenge, you will tend to revert to this quote if for any reason you get derailed or you get off track, the quote kind of helps to get you back on track. Do you have one of those? When asked about a quote or saying that he tends to revert to, Neil shared that it's not quite that, but there's a phrase that he often thinks about in challenges when he's working with his colleagues, or they're looking at a project and how to move forward, and it's directly related to customer service and it's, “The tolerance of poor behaviour is worse than the behaviour itself.” Me: That's such a powerful statement. Neil shared that he loves it because it's applicable everywhere. In your personal life, you can choose not to go to the gym, or you can go to the gym. In work, you can watch people do things and managers do things or accept things and that they shouldn't and as soon as a behaviour becomes ingrained, it's far more challenging to remove it. Me: Yeah, agreed. Thank you so much for sharing. So, we just want to extend our deepest gratitude to you, Neil, for hopping on our podcast today, sharing about InterVision, about your journey, as well as what you're doing at InterVision, the impact of AI and machine learning, the opportunity that workers have in the centers as agents to upskill their competencies and behaviours so that they can better serve customers and solve problems quicker. It was really a rewarding and engaging conversation, and I want to just extend our deepest gratitude to you. So, thank you so much. Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest Links • Good to Great: Why Some Companies Make the Leap…And Others Don't by Jim Collins The ABC's of a Fantastic Customer Experience Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!
The surf is up on this fresh from the grave episode of Death By DVD. Originally recorded exclusively for Patreon, DEATH BY DVD does POINT BREAK! Death By DVD's original hosts, Harry-Scott Sullivan and I.Alexander Nash are back together for one of the most famous movies of all time! Time to get tubular and sit back and relax with this formerly Patreon exclusive episode now available for ALL!This episode was originally recorded for DEATH BY DVD's SUMMER SCHOOL 2023 ★ Support this podcast on Patreon ★ Hear my exclusive interview with underground artist CHRISTOPHER BICKEL and learn more about their work and upcoming film PATER NOSTER AND THE MISSION OF LIGHT today! Tap here or copy and paste the link belowhttps://listentodeathbydvd.transistor.fm/episodes/death-by-dvd-presents-six-feet-under-the-underground-art-of-christopher-bickelHAVE YOU HEARD DEATH BY DVD GOES TO THE MOVIE? Hear the thrilling tale of your faithful host Harry-Scott Sullivan's adventure to Augusta, Georgia to see the cast and crew premiere of an all new independent horror film called LEFT ONE ALIVE.Hear all three parts, or read the story exclusively at deathbydvd.com. Tap here to learn more, or copy and paste the link belowhttps://deathbydvd.com/goes-to-the-moviesDid you know that you can watch episodes of DEATH BY DVD and much much more on the official Patreon of Death By DVD? ★ Support this podcast on Patreon ★ subscribe to our newsletter today for updates on new episodes, merch discounts and more at www.deathbydvd.comHEY, while you're still here.. have you heard...DEATH BY DVD PRESENTS : WHO SHOT HANK?The first of its kind, (On this show, at least) an all original narrative audio drama exploring the murder of this shows very host, HANK THE WORLDS GREATEST! Explore WHO SHOT HANK, starting with the MURDER! A Death By DVD New Year Mystery WHO SHOT HANK : PART ONE WHO SHOT HANK : PART TWO WHO SHOT HANK : PART THREE WHO SHOT HANK : PART FOUR WHO SHOT HANK PART 5 : THE BEGINNING OF THE ENDWHO SHOT HANK PART 6 THE FINALE : EXEUNT OMNES or copy and paste the link below : https://deathbydvd.com/who-shot-hank ★ Support this podcast on Patreon ★