Podcasts about Eaton Corporation

In this episode of Corporate Treasury 101, we explore how treasury teams can improve their operations by focusing on practical steps in cash forecasting, in-house banking, and treasury reporting. Our guest, Alexander Fleischmann, Market Development Executive at Nomentia, shares examples from companies like Lufthansa, GLS Logistics, and Eaton Corporation to explain how treasury departments can solve real challenges using the right tools and strategies. From building cash visibility to managing internal bank structures, the episode highlights the importance of agility and structured planning in a changing financial landscape.Alexander brings over 15 years of experience helping companies improve their treasury operations. He explains how to start small, make quick wins, and build scalable solutions over time. We discuss why forecasting remains a top priority, how historical data plays a key role in accurate planning, and what makes reporting more useful and accessible to teams. Whether you're new to treasury systems or looking to optimize your existing setup, this episode offers practical advice and real examples from leading organizations.What You'll Learn in This EpisodeWhy cash flow forecasting remains a top priority for treasurers and CFOsHow Lufthansa rebuilt its forecasting system in just 6 working days during the pandemicWhy starting small helps with treasury transformationWhat an in-house bank is and how it saves on intercompany payment costsHow GLS Logistics started implementing in-house banking from the ground upHow Eaton Corporation manages bank accounts and user permissions with clear dashboardsWhat a data cube is and how it supports treasury reportingThe importance of using the tools you already know, like Excel and Power BIWhy having the right data matters more than new technology hypeEpisode Breakdown & Timestamps [00:00] – Introduction and AFP partnership ($100 off CTP certification) [01:35] – Meet Alexander Fleischmann and an overview of today's discussion [02:52] – Why liquidity and forecasting matter more than ever [05:26] – Lufthansa case: how they changed their forecast model in six days [09:19] – Importance of being flexible in difficult times [11:10] – How Nomentia supports team development and talent retention [15:37] – When and how forecasting tools can be used properly [20:50] – In-house banks: what they are and how they reduce costs [25:46] – GLS Logistics: building internal systems step by step [30:17] – Benefits of using separate tools for different needs [33:53] – How to plan and prioritize treasury transformation [37:16] – What is Microsoft Azure, and why does Nomentia use it [42:03] – Moving away from pie charts and improving reporting [44:40] – Eaton Corporation: reporting and permission workflows [49:56] – Using Excel and Power BI without being an expert [53:16] – How to use reporting tools for forecasting and exposure tracking [56:36] – Why some companies start with reporting and later move to full solutions [58:54] – Final thoughts and advice from Alexander [1:00:15] – Where to learn more about NomentiaFollow our guest Alexander Fleischmann:LinkedIn:

* Critical PHP Vulnerability Under Mass Exploitation Worldwide* Hacktivist Group Claims Responsibility for X Outages, Musk Blames "Massive Cyberattack"* Cybercriminals Use Bogus Copyright Claims to Spread Malware on YouTube* Former Software Developer Found Guilty of Sabotaging Employer's Systems* Melbourne Man Charged in Mobile Number Porting ScamCritical PHP Vulnerability Under Mass Exploitation Worldwidehttps://www.bleepingcomputer.com/news/security/critical-php-rce-vulnerability-mass-exploited-in-new-attacks/A critical PHP remote code execution vulnerability, CVE-2024-4577, is being actively exploited in widespread attacks targeting Windows systems globally.The vulnerability, patched in June 2024, allows unauthenticated attackers to execute arbitrary code, leading to complete system compromise.While initial reports indicated targeted attacks against Japanese organizations, new data reveals a significant increase in exploitation attempts worldwide, including the United States, Singapore, Germany, and China.Threat intelligence firm GreyNoise reports observing a surge in exploitation attempts since January 2025, with numerous exploit codes available online.The attacks involve attempts to steal credentials, establish persistence, elevate privileges, and deploy adversarial tools. This vulnerability has also been previously exploited by ransomware groups and to deploy new malware.Hacktivist Group Claims Responsibility for X Outages, Musk Blames "Massive Cyberattack"https://www.bleepingcomputer.com/news/security/x-hit-by-massive-cyberattack-amid-dark-storms-ddos-claims/https://www.abc.net.au/news/2025-03-11/elon-musk-says-x-outages-result-of-cyber-attack/105035078The hacktivist group Dark Storm has claimed responsibility for distributed denial-of-service (DDoS) attacks that caused multiple worldwide outages on the X platform. X owner Elon Musk confirmed a "massive cyberattack" against the platform, stating it was conducted with significant resources and potentially involved a large, coordinated group or a nation-state.Dark Storm, a pro-Palestinian group active since 2023, posted evidence of their attacks on Telegram, including screenshots and links to website availability monitoring tools. X has since implemented DDoS protection from Cloudflare, displaying captchas to users connecting from suspicious IP addresses.Musk later stated that the cyberattack involved IP addresses originating from Ukraine, but Dark Storm denied any connection to Ukraine. DDoS attacks often utilize botnets and compromised devices from various global locations to generate overwhelming traffic, disrupting targeted websites.Cybercriminals Use Bogus Copyright Claims to Spread Malware on YouTubehttps://securelist.com/silentcryptominer-spreads-through-blackmail-on-youtube/115788/Cybercriminals are exploiting YouTube's copyright claim system to coerce creators into promoting malware and cryptocurrency miners. They are targeting YouTubers who publish tutorials on Windows Packet Divert (WPD) tools, which are popular in Russia for bypassing internet censorship.The attackers pose as copyright holders of these tools, filing false copyright claims and then contacting creators with a "resolution" that involves adding download links to trojanized versions of the software. These malicious versions, hosted on GitHub, contain a cryptominer downloader.Creators, fearing channel bans, often comply. Kaspersky reports that one such video, with over 400,000 views, led to 40,000 malicious downloads before the link was removed. A Telegram channel with 340,000 subscribers also promoted the malware.The malware uses a multi-stage loader, including a Python-based loader and a bloated second-stage executable to evade detection. It disables Microsoft Defender, establishes persistence, and downloads SilentCryptoMiner, a modified XMRig miner. The miner uses process hollowing and pauses activity when monitoring tools are active.While currently targeting Russian users, this tactic could be used to distribute other malware, such as info-stealers or ransomware, on a broader scale. Users are advised to avoid downloading software from links provided in YouTube videos, especially from smaller channels.Former Software Developer Found Guilty of Sabotaging Employer's Systemshttps://www.justice.gov/opa/pr/texas-man-convicted-sabotaging-his-employers-computer-systems-and-deleting-dataA federal jury in Cleveland has convicted a senior software developer, Davis Lu, of sabotaging his former employer, Eaton Corporation's, computer systems. Lu, 55, faces up to ten years in prison.Lu, who worked at Eaton from 2007 to 2019, began deploying malicious code after a demotion in 2019. He created a Java program that crashed production systems by generating infinite resource-consuming threads. He also developed a "kill switch" that locked out thousands of employees worldwide when his employment was terminated. The “kill switch” code was named “IsDLEnabledinAD”, abbreviating “Is Davis Lu enabled in Active Directory”.Investigators found Lu's malware and related code on internal development servers, linking his user account to the sabotage. He attempted to delete data and wipe his company laptop before returning it. Lu confessed to federal investigators in 2019 but pleaded not guilty, leading to the jury trial and his subsequent conviction.Melbourne Man Charged in Mobile Number Porting Scamhttps://www.afp.gov.au/news-centre/media-release/victorian-man-charged-over-alleged-bulk-phone-porting-scamA Melbourne man is facing court after allegedly attempting to steal mobile numbers from identity theft victims. The man, 34, is accused of making 193 unauthorized "port-in" attempts, successfully transferring 44 mobile numbers to his control.The Australian Federal Police (AFP) began investigating in July 2024 after a telecommunications company reported suspicious porting activity. Porting scams allow criminals to bypass multi-factor authentication and access victims' bank accounts.A search warrant executed at the man's residence resulted in the seizure of mobile phones, a computer, SIM cards, and suspected drug items. He has been charged with unauthorized modification of data, which carries a maximum penalty of 10 years imprisonment.The AFP urges individuals to be vigilant for unexpected text messages or service disruptions, as these could indicate an unauthorized porting attempt. Victims are advised to contact their mobile provider and bank immediately, and report the incident to ReportCyber. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit edwinkwan.substack.com

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10:05 – 10:15 (10 mins) Weekly: Tim Jones @SpeakerTimJones “The Tim Jones and Chris Arps Show” weekdays 4p-6p on NewstalkSTL 10:41 – 10:56 (15mins) Mark Mix National Right To Work @Right2Work @RightToWork @NRWFamerica Troy-Based Eaton Corporation Worker Challenges IAM Union Scheme Pushing Termination, Fines on Workers Who Oppose Union Federal charge: IAM officials illegally demanded money, threatened termination of workers who resigned union membership after divisive strikeSt. Louis, MO(January 9, 2025) – An employee of power management firm Eaton Corporation’s Troy, Illinois, facility has just filed federal charges against the International Association of Machinists (IAM) union for violating the rights of multiple employees at his workplace.See omnystudio.com/listener for privacy information.

10:05 – 10:15 (10 mins) Weekly: Tim Jones @SpeakerTimJones “The Tim Jones and Chris Arps Show” weekdays 4p-6p on NewstalkSTL 10:41 – 10:56 (15mins) Mark Mix National Right To Work @Right2Work @RightToWork @NRWFamerica Troy-Based Eaton Corporation Worker Challenges IAM Union Scheme Pushing Termination, Fines on Workers Who Oppose Union Federal charge: IAM officials illegally demanded money, threatened termination of workers who resigned union membership after divisive strikeSt. Louis, MO(January 9, 2025) – An employee of power management firm Eaton Corporation’s Troy, Illinois, facility has just filed federal charges against the International Association of Machinists (IAM) union for violating the rights of multiple employees at his workplace.See omnystudio.com/listener for privacy information.

Today, I'm joined by Akil Walton, a seasoned executive with a career spanning HR, talent development, and organizational effectiveness at some of the world's leading companies, including Apple, Amazon, and Eaton Corporation.In this episode, Akil shares his journey from Cleveland, OH to global leadership roles. We discuss the importance of active listening in both professional and personal settings and provide practical insights on how communication drives engagement and profitability. Whether you're leading a team or simply looking to improve your interpersonal skills, this conversation is packed with valuable lessons. Let's dive in.► Follow Communispond on LinkedIn for more communication skills tips: https://www.linkedin.com/company/communispond► Connect with Scott D'Amico on LinkedIn: https://www.linkedin.com/in/scottdamico/► Connect with Akil at waltonakil@ppisolutions.org► Purchase Akil's book here. ► Subscribe to the Communicast: https://communicast.simplecast.com/► Learn more about Communispond: https://www.communispond.com

Visit The Sales Lab at https://thesaleslab.org and check out all our guests' recommended readings at https://thesaleslab.org/reading-listTo listen to The Sales Lab Podcast on your favorite apps, visit https://thesaleslab.simplecast.com/ and select your preferred method of listening.Connect with us on Facebook at https://www.facebook.com/saleslabpodcastConnect with us on Linkedin at https://www.linkedin.com/company/thesaleslabSubscribe to The Sales Lab channel on YouTube at  https://www.youtube.com/channel/UCp703YWbD3-KO73NXUTBI-Q

Intentionality. We hear this word all of the time. But what does that word mean to you? Today's guest John Gallagher talks about how he was intentional with his children. Not only are they still active in his life, but they genuinely *enjoy* spending time with him. It can be hard to find the balance between parent, mentor, spiritual leader, and friend. I know I had some great takeaways after our conversation, and I know you will too.    In this episode, you'll discover…  What is the key trait to winning at work and at home? (1:28) Showing intentionality with his kids. (2:49) Leaving his job to be bold and take a chance. (8:15) “I need help.” (18:57)   John's Bio:  Meet John Gallagher, an accomplished executive coach, performance consultant, and trusted advisor to some of the world's most prestigious organizations. As the founder and CEO of Growing Champions Coaching & Consulting, John has worked with renowned global entities, including IBM, Mitsubishi Electric, Eaton Corporation, Harvard University, and billion-dollar healthcare systems, to help their top leaders and teams achieve exceptional results. John specializes in driving success in the areas of people development, productivity improvement, profitability, and growth. With a proven track record of delivering tangible results for his clients, John has become a sought-after expert in his field, known for his innovative approach and unwavering commitment to helping organizations reach their full potential. Learn more at www.coachjohngallagher.com/   What's Next?  Are you struggling to win at both home and work? Maybe you're crushing it at work, but home life is tough. Or maybe home life is great, but work is challenging.  I want to give you 10 tips that I share with clients. Go to my website at www.corymcarlson.com/subscribe and download your free copy of “10 Ways To Win At Home and at Work.” Have you read ‘Rise and Go'? All leaders get knocked down from time to time, so this is a resource to help you get back up quicker.  Check it out on Amazon. Also, if you have not checked out my first book, please do! It is called Win At Home First and you can purchase it on Amazon Here. Forbes Magazine rated it one of 7 books everyone on your team should read.

Segunda hora de Visión Global en Radio Intereconomía que empezamos con el análisis de mercados con Miguel Ángel Temprano. Con él hablamos del sentimiento de mercado, de las palabras de Jerome Powell y de los datos macro que se han conocido hoy. También analizamos con Temprano el anuncio que ha hecho Grifols que va a separar propiedad y gestión. Después, en Ecosistema Digital hablamos de la llegada de la IA a los smartphones de la mano de Samsung con su S24. Tratamos el significado de este anuncio con Luis Martín, director de estrategia digital de LLYC y experto en IA generativa. Antes de la tertulia, análisis técnico con Raúl Calle de iBroker. Miramos gráficos, soportes y resistencias de Tool Works y Eaton Corporation. Por último, tertulia de los negocios con Eduardo Irastorza de OBS Business School y con Miguel Villarejo, corresponsal económico en The Objetive.

John Gallagher is the founder and CEO of Growing Champions Coaching & Consulting Company.  John has consulted and coached dozens of renowned companies and their leaders across the globe including IBM, Mitsubishi Electric, Eaton Corporation, and Harvard University as well as other small companies alike to achieve exceptional results around People development, productivity improvement, profitability, and growth.  With over 25+ years' experience on Leadership and Lean, John is widely regarded by CEO's and senior executives.  John's insights have been published in books, articles, and interviews and his own personal transformation journey to health was documented at MensHealth.com.  As a coach and consultant to leaders and organizations, John's intentional and equanimous approach can help the c-suite and senior executive team suffering from mediocrity and underperformance to experience Uncommon Impact through utilizing his powerful, 7 Step methodology.As a coach, consultant, podcaster and author, John's diverse background gives him a broad range of perspectives on leadership.  John is the host of the Uncommon Leader podcast - a podcast designed for individuals who are ready to engage their heart, mind and soul in growing themselves and others to lead in an Uncommon way.  Through his work on the Uncommon Leader Podcast, John has worked with CEO's, Pastors, Coaches, authors, and up and coming uncommon leaders, including people like Jeff Henderson and Jeremy Scott. John's blog, the Champions Brew, is a weekly assembly of material he is reading, listening to, watching, or thinking about that is designed to equip and call you to uncommon leadership which epitomizes his passion for helping leaders to grow themselves and grow others to BE the powerful influence that God created them to be.                                                              John received his Bachelor of Science in Mechanical Engineering from West Virginia University.  John has been married to his wife, Chris, for nearly 30 years and has two grown sons Brendan and Joseph.  In his personal time, John likes to read, Traeger, watch sports and put carts back in the corral that people leave in the parking lot!  John resides in Myrtle Beach, SC. MEMORABLE MOMENTS “One of the things that I would absolutely live by is that purposeful reflection results in purposeful action.” “People will change when the pain of remaining the same is greater than the pain of actually staying in the same place.”“I encourage folks to really sit down and say, you know, what's, what's going well, and what isn't going well, before we start to talk about the things you need to do to go forward.”“You can do anything you want. You just can't do everything you want. And that's, that's really important because early on in the journey, we're prioritizing what's most important to them that they want to change.”“Confidence is the belief that you have in your own abilities, and the courage to act on that belief.” Connect with John:⭐John's podcast, newsletter and website: https://linktr.ee/coachjohngallagher?utm_source=linktree_admin_share⭐Connect on Instagram: @coachjohngallagher⭐Connect on LinkedIn:https://www.linkedin.com/in/coachjohngallagher/ Thank you to our sponsors!⭐ The Art of The Big Talk Connect with AllisonInterested in working together? Fill out this form.www.instagram.com/allisonwalshwww.shebelievedbook.comwww.allisonwalshconsulting.comhttps://www.facebook.com/groups/shebelievedshecouldcommunity20 ways to make money being YOU!: https://www.allisonwalshconsulting.com/monetizeyourbrand

En este episodio hablaremos de los eventos más relevantes relacionados a los mercados financieros de Estados Unidos en la semana laboral que terminó el viernes 24 de noviembre de 2023. En la idea de la semana hablaremos de Eaton Corporation (06:10) Y en la sección educativa vamos a hablar un poco más sobre la Comisión Federal de Comercio o FTC (09:05) Les dejo la liga a nuestro canal de youtube donde podrán encontrar los audiogramas y videos educativos: https://www.youtube.com/channel/UC6thsV8Y_m2DgYPOqjLVfSQ Y también dejo la liga del blog donde estaremos subiendo las transcripciones de los episodios: www.ramonlog.com

A review of the week's major US international tax-related news. In this edition: IRS proposed foreign tax credit regulations ‘weeks away' – 2006 proposed PTEP regs officially withdrawn, new regs in first half of 2023 – IRS official offers update on new corporate alternative minimum tax – IRS plans to reconsider APA revenue procedure guidance in light of recent Eaton Corporation decision.

A monthly review of US international tax-related developments. In this edition: US tax treaty negotiations with Israel, Switzerland set to start, pending treaties require TCJA updates – IRS PTEP regs coming in Q1 2023, Section 367(d) guidance possible this year – Proposed IRS regulations coming on application of noncompulsory payment regs to certain amended Puerto Rico tax decrees – IRS Chief Counsel memo clarifies process for determining assessment statute expiration date in multi-year Section 332 liquidation – Sixth Circuit rules in favor of Eaton Corporation in APA cancellation – OECD holds public consultation meeting on Progress Report on Amount A of BEPS Pillar One – OECD issues bilateral APA manual – OECD's Pascal Saint Amans announces plans to retire.

In this episode of Work in Progress, Stan Ball, vice president and chief litigation counsel for Eaton Corporation, and I discuss tearing down barriers to employment for people with a criminal record. There are more than 80 million people in the U.S. – one in three Americans – has some type of criminal record. Even when it includes only a misdemeanor arrest or conviction, that record poses a significant barrier to employment. Research from Harvard shows that more than 80% of employers require job applicants to undergo a background check, and a criminal record can reduce the chances of a second interview by 50%.  The typical unemployment rate for justice-involved individuals is between 24% and 27% and formerly-incarcerated people who are Black have a five-times higher jobless rate compared to the general population. The Second Chance Business Coalition The Second Chance Business Coalition (SCBC) is an organization of 42 large companies that are committed to expanding second chance hiring and advancement within in their companies to justice-involved individuals. The group was co-founded in April of 2021 by JPMorgan Chase chairman and CEO Jamie Dimon and Eaton chairman and CEO Craig Arnold. SCBC was inspired by the Business Roundtable decision to form a committee on racial equity and justice to eliminate racial disparities in economic opportunities. Both groups believe that second-chance policies have the potential to expand economic and life opportunities for individuals who have paid their debt to society.    Ball is an Eaton executive who often speaks on behalf of SCBC. "If we believe in our justice system with all of its faults – when someone is convicted and they are given a sentence – with the time served it should be done. It should be over with. That should be the end of it. "But if our practices in terms of looking at potential employees is to say, 'Well, you've got this on your record. We really don't care whether or not you've paid your debt to society or not. We're still going to attach the stigma to you.' That's the equivalent of a life sentence when it comes to finding meaningful employment," says Ball. And with the documented needs for workers, he adds, it is time to work to ensure that this pool of talent is not left out of the hiring. "It's unfortunate that in America we have gotten into this culture of sidelining talent in massive numbers and this is a great time for us in our history to pivot, to pull people off the sidelines and get them back in the game," says Ball. In our conversation, we talk about some of the steps SCBC members are incorporating to make this a reality. We also examine some of the progress being made. You can listen to the podcast here, or download it whereever you get your podcasts. Episode 240: Stan Ball: VP and Chief Litigation Counsel, Eaton CorporationHost & Executive Producer: Ramona Schindelheim, Editor-in-Chief, WorkingNationProducer: Larry BuhlExecutive Producers: Joan Lynch and Melissa PanzerTheme Music: Composed by Lee Rosevere and licensed under CC by 4.0Download the transcript for this podcast here.You can check out all the other podcasts at this link: Work in Progress podcasts

In this episode of Work in Progress, Stan Ball, vice president and chief litigation counsel for Eaton Corporation, and I discuss tearing down barriers to employment for people with a criminal record. There are more than 80 million people in the U.S. – one in three Americans – has some type of criminal record. Even when it includes only a misdemeanor arrest or conviction, that record poses a significant barrier to employment. Research from Harvard shows that more than 80% of employers require job applicants to undergo a background check, and a criminal record can reduce the chances of a second interview by 50%.  The typical unemployment rate for justice-involved individuals is between 24% and 27% and formerly-incarcerated people who are Black have a five-times higher jobless rate compared to the general population. The Second Chance Business Coalition The Second Chance Business Coalition (SCBC) is an organization of 42 large companies that are committed to expanding second chance hiring and advancement within in their companies to justice-involved individuals. The group was co-founded in April of 2021 by JPMorgan Chase chairman and CEO Jamie Dimon and Eaton chairman and CEO Craig Arnold. SCBC was inspired by the Business Roundtable decision to form a committee on racial equity and justice to eliminate racial disparities in economic opportunities. Both groups believe that second-chance policies have the potential to expand economic and life opportunities for individuals who have paid their debt to society.    Ball is an Eaton executive who often speaks on behalf of SCBC. "If we believe in our justice system with all of its faults – when someone is convicted and they are given a sentence – with the time served it should be done. It should be over with. That should be the end of it. "But if our practices in terms of looking at potential employees is to say, 'Well, you've got this on your record. We really don't care whether or not you've paid your debt to society or not. We're still going to attach the stigma to you.' That's the equivalent of a life sentence when it comes to finding meaningful employment," says Ball. And with the documented needs for workers, he adds, it is time to work to ensure that this pool of talent is not left out of the hiring. "It's unfortunate that in America we have gotten into this culture of sidelining talent in massive numbers and this is a great time for us in our history to pivot, to pull people off the sidelines and get them back in the game," says Ball. In our conversation, we talk about some of the steps SCBC members are incorporating to make this a reality. We also examine some of the progress being made. You can listen to the podcast here, or download it whereever you get your podcasts. Episode 240: Stan Ball: VP and Chief Litigation Counsel, Eaton CorporationHost & Executive Producer: Ramona Schindelheim, Editor-in-Chief, WorkingNationProducer: Larry BuhlExecutive Producers: Joan Lynch and Melissa PanzerTheme Music: Composed by Lee Rosevere and licensed under CC by 4.0Download the transcript for this podcast here.You can check out all the other podcasts at this link: Work in Progress podcasts

Niki Schaefer is the Vice President and General Counsel at ReliabilityFirst, a company that ensures the Mid-Atlantic electric grid is reliable and secure. Niki spent the first half of her career as a Commercial Litigator at Benesch Friedlander Coplan & Aronoff, a large law firm in Cleveland, Ohio. She spent the second half of her career in a variety of in-house roles, initially on ReliabilityFirst's legal team. She proceeded to sharpen her expertise as a litigator in general counsel roles for a variety of business units at Eaton Corporation, a large manufacturing company based in Cleveland.  Two years ago, Niki returned to ReliabilityFirst as its General Counsel after suffering a stroke that not only impacted her speech and balance, but also her life and career. Niki believes that the changes she made to her life and work as a result of her stroke were a catalyst for achieving a balance and happiness she hadn't known beforehand. In this episode… Many ambitious lawyers fall into the trap of overworking themselves, saying “yes” to everything that's asked of them, and putting their career before their own health. For Niki Schaefer, this kind of lifestyle led to a horrific experience — and forced her to change her approach to her life and work. Amidst the hustle and bustle of her career, Niki suffered a stroke. While taking 10 weeks off to recover, she had the most self-reflective moment: she needed to decide what was most important in her personal and work life and draw boundaries. When returning to the workforce, Niki's stroke empowered her to say “no,” delegate tasks, and respond to uncontrollable situations in the most beneficial way possible. Now, she's living a happy and well-balanced life inside and outside of work.  In this episode of The Lawyer's Edge Podcast, Elise Holtzman sits down with Niki Schaefer, Vice President and General Counsel at ReliabilityFirst, to talk about how her stroke transformed her life. Niki describes the factors that contributed to the stroke, the pause that helped her shift priorities, and tips for being confident in your judgment — despite society's expectations.

#45 Kerry Tingley joins the Over A Pint crew for a GREAT discussion.     Let's start with Eaton Corp. They are in power management and within this space they are big. How big? $18 billion dollars big. And Kerry heads up the Industrial Control Division. In this role, she is responsible for everything: sales, marketing, culture, and full P&L responsibilities.    We couldn't wait to sit down with her and whoa did she deliver.    In this episode we hit on:    Her approach to marketing Her thoughts on becoming a good leader The importance and the need of being open to uncomfortable conversations The need for collaboration with employees How she goes about connecting sales and marketing  How she balances her day   There's even an awesome story Kerry shares with us on how she met her husband. So many great take-aways from this discussion.    If you like this interview you may also like the conversation with David Mylrea CEO of Engage Technologies.   ✅ Connect with Kurt at: Kurtl@celticinc.com ✅ Connect with Pat at: pmcgovern@ascedia.com  

Click here to gain FREE Access to the High-Performance Coaching Ecosystem today for Live workshops with your coach and master all 6 High-Performance Secrets! If you had a time machine and you can start all over...what will you do differently? In this episode, we talk to Ethan Wang Dynamic trainer and Motivational Speaker. In 2007, Ethan was recruited by Eaton Corporation into its prestigious Global Leadership Development Program. In the following 6 years, Ethan rotated between functional roles in Strategy, Marketing, Manufacturing Operations, Supply Chain, Finance, and Sales Leadership. In addition, he acquired global management experiences from working on the West Coast, East Coast, and the southern United States along with experiences in China, India, S. Korea, Thailand, and Australia. Meanwhile, Ethan led 32 Eaton Value Cycle training programs that strengthened functional competencies in sales, marketing, customer support, and marketing communications. He trained 10 internal trainers and over 1,000 employees for Eaton. Ethan also worked as a management consultant and cultural ambassador for Inphonic and Mphasis in India, where he worked with senior management to improve customer service processes, sales training, and operational management. In addition, he designed and facilitated a training program to address customer retention. Early in Ethan's career, he worked as a Financial Advisor with Morgan Stanley, where he was the No. 1 sales out of 265 Financial Advisors bringing in $20 million for Morgan Stanley during his first year with the company., and received the Outstand Performance Award 3 years in a row. With work experiences on four continents, Ethan understands and works with global diversity and cultural sensitivity. He speaks fluent English, Mandarin, and Romanian. Follow Ethan Wang: LinkedIn : https://www.linkedin.com/in/ethanywang/ Bilibili:https://space.bilibili.com/549774194/video Himalaya: 大中之道 WeChat Official Account: 王大中工作室 Click here and receive FREE Access to get unpublished episodes and Live workshops with your coach to learn and master all 6 High-Performance Secrets! --- Send in a voice message: https://podcasters.spotify.com/pod/show/nextgentechceo/message

En este episodio de #SeHablaRealEstate conversamos con Julian Sánchez y Andrés Duarte. Juntos, Julian y Andrés fundaron Elan Capital, una compañía se dedica a la adquisición y administración de proyectos de inversión en complejos multifamily en el medio oeste de Estados Unidos. Hablamos con ellos sobre qué evalúan a la hora adquirir un proyecto, cómo equilibran los factores de riesgo y qué consejos tienen para quienes desean invertir en bienes raíces. Julian Sánchez es graduado de Ingeniería Mecánica de la Universidad de Florida Central. En su trayectoria ha trabajado en proyectos de infraestructura eléctrica para el Departamento de Defensa de USA, en venta de plantas de energía para Siemens Energy, y como gerente de proyecto de Misiones Críticas en Eaton Corporation. Julian vive en Florida con su esposa y su hija, le gustan los desafíos de resistencia, y ha recorrido más de 20 países. Andrés Duarte es CEO y fundador de Coatl Wealth, una empresa que administra activos no apalancados para clientes de Centro y Sur América. Con más de 15 años de experiencia en el sector financiero, ha trabajado en empresas como Lehman Brothers y Barclays Wealth en Nueva York. Actualmente reside en Florida con su esposa e hijos, y disfruta de cursos de obstáculos y actividades al aire libre. Para contactarte con ellos: Elan Capital – https://www.elancapital.us Julian Sánchez – IG: @jsanchez.elancapital.us Andrés Durarte – IG: @andresduarte.ec Aprende estrategias para hacer dinero con real estate en Estados Unidos Aprende estrategias para hacer dinero con real estate en Estados Unidos: https://passivorei.com/se-habla-real-estate/ ¿Interesado/a en participar? Escríbenos a info@sehablarealestate.co Síguenos en nuestras redes sociales: IG: https://www.instagram.com/sehablarealestate FB: https://www.facebook.com/sehablarealestate Twitter: https://twitter.com/sehablare Linkedin: https://www.linkedin.com/company/sehablarealestate Powered by Passivo Real Estate Investments #multifamily #realestate #passiveincome

This week's guest is Charles Price who manages litigation for Eaton Corporation and is a professor at the University of Akron where he teaches a law school course called Winning Before Trial. Charlie and Dr. Bill Kanasky, Jr. talk about differences between law schools and the background behind the Winning Before Trial course, which focuses on understanding psychology, economics, statistics, accounting, neuroscience in the application of law. They also discuss the changes that have taken place over the years with trial attorneys and the challenge of getting trial experience these days, particularly for younger attorneys. Charlie shares his perspective on the differences between serving as in-house counsel vs. working for a law firm and comments on the high turnover with millennial attorneys. He describes the approach that Eaton takes to develop early career talent to address the turnover issue and how they get less experienced attorneys more exposure and opportunities to help them grow. Lastly, Charlie talks about his blog winningbeforetrial.com and Bill shares the importance of being proactive on prevention and pre-litigation planning and training. Watch the video of this episode: https://www.courtroomsciences.com/r/UiD

Monday, November 1, 2021: Ravens linebacker Malik Harrison was shot in Cleveland, funeral arrangements have been made for Cleveland radio legend Mike Trivisonno, global COVID deaths hit 5 million, Cavaliers forward Kevin Love is out for "several games" due to COVID protocols, and more on 3News Now with Stephanie Haney Need a break from bad news? Watch It's All Good (News!) with Stephanie Haney, every Wednesday: https://www.youtube.com/watch?v=6q3Ft7NEAaI Like this show? Check out the 3 Things to Know with Stephanie Haney podcast: http://wkyc.com/3thingstoknow Connect with Stephanie here: http://twitter.com/_StephanieHaney http://instagram.com/_StephanieHaney http://facebook.com/thestephaniehaney Read more here: Baltimore Ravens linebacker Malik Harrison shot in Cleveland https://www.wkyc.com/article/news/local/cleveland/baltimore-ravens-malik-harrison-shot-in-cleveland/95-2a2680f0-047a-45ee-9385-744d09b53523 Police: Northwest Ohio trick-or-treater finds sewing needles in candy https://www.wkyc.com/article/news/local/ohio/fostoria-police-please-check-your-kids-candy-after-trick-or-treating/512-b508a6e6-df12-45e0-928f-8b3b4dd35a85 Legendary Cleveland radio host Mike Trivisonno to be laid to rest Tuesday https://www.wkyc.com/article/life/people/mike-trivisonno-funeral-tuesday/95-de729ab5-9d53-4a99-8d91-ae658db3c8fd Global death toll for COVID-19 hits staggering 5 million in less than 2 years https://www.wkyc.com/article/news/health/coronavirus/covid-global-death-toll-over-5-million-2-years/507-4a25cf87-cb1b-4806-818b-048efc3d1c36 COVID-19 in Ohio: State reports 2,461 new cases in the last 24 hours https://www.wkyc.com/article/news/health/coronavirus/coronavirus-numbers/coronavirus-ohio-updates/95-e2faeb56-d02a-443a-bcdb-141f2c7fafe8 MetroHealth reports nearly 100% vaccination among employees https://www.wkyc.com/article/news/health/metrohealth-reports-nearly-100-vaccination/95-7fe48558-1d8e-47cc-aa2f-b596f490ac69 Fans vent on social media after Cleveland Browns lose to Pittsburgh Steelers https://www.wkyc.com/article/sports/nfl/browns/social-media-cleveland-browns-lose-pittsburgh-steelers/95-70b66e7f-96f1-4a98-9ba8-dd34291d3c62 2021 NFL Trade Deadline: 5 targets for the Cleveland Browns https://www.wkyc.com/article/sports/nfl/browns/2021-nfl-trade-deadline-5-targets-cleveland-browns/95-075f1101-ab7f-489b-9f6e-5ca35de36fc0 Cleveland Cavaliers unveil throwback-inspired 2021-22 City Edition uniforms https://www.wkyc.com/article/sports/nba/cavaliers/cavs-2021-22-city-edition-uniforms/95-03fe8fd1-80aa-4f19-8261-ebfb12c84ee9 Cleveland Cavaliers F Kevin Love in health and safety protocols; will miss 'several' games https://www.wkyc.com/article/sports/nba/cavaliers/kevin-love-cavs-health-safety-protocols/95-fe40cfb5-36d9-46ad-84e4-f4384d988117 Eaton Corporation earns spot on Newsweek's '100 Most Loved Workplaces' list https://www.wkyc.com/article/news/local/cleveland/eaton-corporation-earns-newsweek-most-loved-workplaces-list-2021/95-9c17ef49-0976-4cb3-8cc5-ee93dc68ed83 Meet the Northeast Ohio stars of Oxygen's brand new reality TV show "911 Crisis Center": 3 Things to Know with Stephanie Haney podcast https://www.wkyc.com/article/syndication/podcasts/3-things-to-know/meet-the-northeast-ohio-stars-of-oxygen-new-reality-tv-show-911-crisis-center-3-things-to-know-with-stephanie-haney-podcast/95-86b3bf81-e464-4987-a97c-ab948d9c0621

Welcome to another episode of the Leader and Love Podcast and today you are in for a treat! Today we are joined by Dr. Pia and Levett Washington. There's so much talk around getting married, but we also need to see examples of good marriages and be able to see behind the scenes of how couples are doing the work to sustain their marriages. This is where the Washingtons come in. Tune in to hear their take on “having it all” in a successful marriage and how they navigated trust, finances, and intimacy along the way through their 5 Essential Elements of Effective Relationships.Dr. Pia Washington is a dynamic speaker, coach and attraction specialist dedicated to helping people produce extraordinary results in their lives, careers and organizations. Pia is a results-oriented professional with over 20 years of experience across a wide range of industries including Media & Entertainment, Technology, Biotech, Retail, Financial Services, Healthcare and Manufacturing. As a finance executive, she has achieved extraordinary results for many Fortune 500 companies including NBC Universal, DineEquity, Amgen, Guitar Center, Wellpoint, JP Morgan Chase, Exxon Mobil and Eaton Corporation. Pia is the loving mother of four children and she has been happily married to her junior high school sweetheart, Levett, for over 20 years. Levett and Pia are principals of The ECI Group which provides consulting and coaching services to Executives, Couples and Individuals. Together the two co-authored the books, Shades of Love: Portraits of Successful Marriages and Love is Never Enough: The Five Essential Elements of Effective Relationships. The vision for their coaching practice is to inspire others to maximize their potential by living an authentic life. The couple has appeared on THRIVE with Sandra Bishop, KKZZ AM 1400, KISS FM 102.7 and numerous Internet radio talk shows. You can connect with the Washintons via their relationship blog at  Lovesneverenough.blogspot.com. Connect with me:cheri@leaderandloverpodcast.comwww.leaderandloverpodcast.com

On today's episode Chris Caine discusses the speed of electronic communication and how that time frame impacts audience influence. Laura and Chris explore how to convey complete thoughts with brevity, the difference between being explicit vs. implicit when communicating, and the need to answer a question first before explaining further. Christopher G. Caine is President of the Center for Global Enterprise, a non-profit organization dedicated to the study of the contemporary corporation in the era of global economic integration. He is also President & CEO of Mercator XXI, LLC, a professional services firm helping clients engage the global economy. Prior to April 2009, Mr. Caine was employed by IBM Corporation for 25 years. For thirteen years he had corporate responsibility for global public policy issues that impacted IBM in his role as Vice President, Governmental Programs. Prior to IBM, Mr. Caine worked for the Coca-Cola Company, the Eaton Corporation, and the Electronic Industries Association.   You can learn more about Chris here: LinkedIn: https://www.linkedin.com/company/the-center-for-global-enterprise/ Twitter: https://twitter.com/The_C_G_E   To learn more about Dr. Laura Sicola and how mastering influence can impact your success go to https://www.speakingtoinfluence.com/quickstart and download the quick start guide for mastering the three C's of influence.   You can connect with Laura in the following ways: LinkedIn: https://www.linkedin.com/in/drlaurasicola LinkedIn Business Page: https://www.linkedin.com/company/vocal-impact-productions/ YouTube: https://www.youtube.com/channel/UCWri2F_hhGQpMcD97DctJwA Facebook: Vocal Impact Productions Twitter: @Laura Sicola  Twitch: https://www.twitch.tv/vocalimpactproductions Instagram: @VocalImpactProductions See omnystudio.com/listener for privacy information.

Came from India to solely support his family and his 11 brothers and sisters. To help them financially so that they could attend college. Once here, he was isolated and rejected for his color, his heavy accent, and was ready to go back home when someone made a comment that changed many things for him. He stayed. He persevered. And now, he sees each challenge, discrimination, favoritism, and conflicting values as a learning opportunity. In this episode of Empowering conversationZ, he talks about the comment, his mindset, discrimination, and much more. My guest this week is Kam Gupta, Management consultant, and coach. Bio: Kam Gupta is President of Continuous Improvement Technology, Inc. in the Chicago area. As a trained life and leadership coach, Kam helps individual clients and organizations create alignment with their objectives and tap into their unlimited potential. The success is based on the concepts of Energy Leadership and related energy assessments for sustainable transformation; a concept which has proven very powerful in creating dynamic and actionable strategic plans. Kam has been a manufacturing and quality professional from the beginning of his career. Rising through the ranks, Kam has served as director and vice president at various companies, such as Harley Davidson, Eaton Corporation, Admiral Tool and Manufacturing. As a consultant and coach, Kam has helped over 100 companies worldwide, big, and small, in achieving success and creating memorable positive experiences. Kam works with an energetic mission of doing everything with customer success in mind, followed by a memorable positive customer experience. On the non-profit front, Kam has held many leadership positions at various levels, such as ASQ national Board of Directors, Regional Director, Board of directors at fine arts institutions, and safe shelters. Kam has presented at many events, including featured keynote speaker and presenter in the US, Mexico, India, and Brazil. Kam holds a master’s degree in engineering management from MSOE, Milwaukee. Kam loves cooking and creates experientially memorable events combining joy in cooking, learning, and honing personal leadership skills all at the same time, collectively. He fluently speaks Russian and Hindi and is a beginner in conversational Spanish. Suggested episode: EZ03 attitude for climbing https://www.mehrans.com/empowering-conversationz/episode/c0a6d889/ez03-on-attitude-for-climbing Sign up for our newsletter to get exclusive content: https://mehrans.us17.list-manage.com/subscribe?u=6dfc4750bd3f20b3caae4503f&id=0329b857f8

This week, Charli and Bethany discuss getting back to the basics of social media and tips for success including our top 5 tips for creating quality social media content. Then Charli interviews Ben Keiser, Applied Flow Technology's Technical Sales Consultant.Ben is the technical education face of AFT, and can be found teaching many of AFT's technical seminars and webinars as well as leading Lunch & Learn presentations. Ben is also a consistent editorial contributor for a variety of publications where he enhances engineer's knowledge of how to properly utilize – and benefit from - flow analysis software. Prior to joining AFT, Ben worked as a contract engineer for Eaton Corporation and WellbornYX Corporation. He holds a Bachelor's of Science in Chemical Engineering (2009) from Colorado School of Mines. Ben's favorite client training is the classes he holds with NASA, because just being at NASA is amazing. In his spare time, he spends time with his lovely wife (Marsha) and enjoys archery.       Ben's Information:www.aft.comhttps://www.linkedin.com/in/benjamin-g-keiser-1987b819/https://www.youtube.com/channel/UCQXlDVIbO64NvVRd1YodJ5AResources and Links Mentioned in the Podcast:Sign up for Empowering Pumps & Equipment newsletter: https://empoweringpumps.com/enewsletter-archive/ Nominate an Industry Person of the Week: https://empoweringpumps.com/nominate-a-pump-person-of-the-week/Empowering Women 2020 On-Demand Registration: https://www.empoweringwomeninindustry.com/events-1/empowering-women-2020-ondemandIndustry Person of the Week: https://empoweringpumps.com/industry-person-of-the-week-kelli-lee-water-district/https://empowering-brands.com/2019/08/18/5-tips-for-creating-quality-social-posts/https://empoweringpumps.com/navigating-the-recovery-with-the-hydraulic-institute-and-valve-manufacturers-association-virtual-workshop/https://empoweringpumps.com/event/ask-me-anything-live-chat-with-larry-bachus-the-pump-guy-on-august-20th-at-noon-cst/Connect with us:https://twitter.com/empoweringpumpshttps://www.facebook.com/empoweringpumps/https://www.linkedin.com/company/empowering-pumps-llchttps://www.instagram.com/empoweringpumps/https://empoweringpumps.com/email: podcast@empoweringpumps.comConnect with us by tagging us on social media @empoweringpumps and using the hashtag #EmpoweringIndustryPodcast or by emailing us at podcast@empoweringpumps.comAnd until then, be empowering!Sound byhttp://creativecommons.org/licenses/by/4.0/

Ryan J. Lester, Senior Director of Customer Experience Technologies at LogMeIn. Ryan and his team own the strategic development and implementation for the go to market plan for Customer Experience and Digital Engagement offerings across their platforms, Chatbots, Virtual Assistant and Workforce Optimization (WFO) products.   He is passionate about making new technology easy and helping any sized company unlock the potential of AI and bots. Prior to his role at LogMeIn, Ryan held various sales, marketing and product positions at Intel Corporation, Cisco Systems, and Eaton Corporation. He has a passion for making new technology accessible and approachable. Questions Could you share a little bit about yourself? You seem to have a diverse background, sales, marketing, product development and now you're into customer experience technologies. Tell us how your journey has been and how it has gotten you to where you are today. So could you share with us maybe three to five things based on your experience that if you have a digital platform, that you are facilitating to your service deliver or product delivery through, how you can make that an effortless are frictionless experience for your customer? What kind of things do you need to look at in your journey to manifest that kind of result? Could you share with us maybe a few things that companies could do to find out what the problem is? Is it case where they need to ask, how would you know what a problem is? Could you tell us a little bit about LogMeIn, what it is that they do? What problems are they solving for their customers? How do you stay motivated everyday? Can you share with us what's one online resource, tool, website or app that you absolutely cannot live without in your business? Can you share with us maybe one or two books that have had the biggest impact on you? It could be a book that you read recently or maybe something you read a very long time ago, but it still left a very indelible mark on your success, on your journey. Can you share with us one thing that's going on in your life right now - either something that you're working on to develop yourself or your people? Can you tell our listeners where they can find you online? Do you have a quote or saying that during times of adversity or challenge, you will revert back to this quote are saying, it kind of helps to refocus you on just keep you channeled. Highlights Ryan shared that even though he’s an only child, he’s very much a people person, energized by people. He loves solving problems, the way he really describes himself is kind of the head of an engineer and the heart of a marketer or a customer centric person.   So, he loves tackling new challenges, but he also loves staying close to the customer, because at the end of the day, you want to solve their problem and you want to make their life better. And that's what keeps you in business and drives your organization.   And so throughout his career, he started out in the world of sales and really learned a lot there. And he started spending more time in the product world and then really kind of landed on this intersection of customer experience where understanding the customer's journey, the friction points, why they buy from you, how you can make that experience better really is something that drives his passion.   And so he has been doing this for a number of years, and he really loves doing that at LogMeIn, really helping them as a company, one, create better experiences for their customers, but two, create technology that customers of theirs can use to deliver better experiences.   So, it's really a wonderful space. He finds there's lots of big challenges to solve and it gives him a lot of interesting work to do each day.   Me: So everybody pretty much, globally, many businesses are forced to even if they didn't have a digital presence, they're pretty much forced to create some level of digital presence or if they had digital presence, but they maybe weren't optimizing it in its best form. They pretty much have to be putting a lot of energy in that space now because people want to minimize on their face to face interactions just for being safe.   I found, just based on my experiences, sometimes these digital experiences that we have, they cause you to have to exert a whole lot of energy and it's not a smooth experience. It's not effortless.   Ryan stated that that's an excellent question. He thinks it’s spot on that there's two reasons why digital really maybe hasn't kept up or often can feel like a second class experience. And the one reason is because oftentimes it's under invested or it's not a top priority. So, we focus on things like in-person and phone and email because those are all the more established, higher volume.   But too often we don't approach the right problem. So, we often say, well, we have this new technology, we have chat or we have messaging channels or we have AI and we try to just take the technology and then go just apply it versus being very specific about the problem we're trying to solve.   And it goes back to just good customer experience practice. At the end of the day… What is the thing that the customer needs help with? Where are those friction points or where is that high customer effort? And let's go understand the problem first, and then try to understand the solution.   And so he thinks that's often where companies get caught up, is there they're taking technology and just looking to apply it versus saying rather, what's our problem and how can technology make it better?   So, to give some real examples of that, one really simple thing we've seen in the challenges around Covered 19 is that information and policies are changing at a very rapid pace and something as simple as maybe the hours of your office or what are the rules around coming into a physical branch or a physical store or even of your return policies change or your shipping policies changed?   In the current state, that's not really a great thing to have somebody to call in to find out. People don't wait on hold. They don't have to go through the effort. So either you have a customer that's churning because they don't want to go through the effort or you have an upset customer because they went through the process and they can't figure out an answer.   So one simple thing you could do is to say, let's modernize our FAQ page, we all have that kind of old grandma's attic, we all have that part of our website where it's like frequently asked questions and it's meant to be helpful, but oftentimes it's really not focused on, it's under invested. And so, now we can take a technology like AI, maybe even something like a like a simple bot and we can really spruce that content up.   And it's not to say we need to update all of it, so we don't need to take every single article, every piece of content and breathe new life into it, but maybe we take our top 10 intents or questions coming into the contact center or to our customer service teams and we put that into a better, more AI powered support center page or a simple bot. Now, all of a sudden, all those questions are being answered in more real time. So, people are getting faster, more consistent, 24 hour answers. And now our teams are freed up to spend time on more interesting things.   So it really comes down to think about what's a problem you want to solve and how can this newer technology, digital technologies make it better. And there's other examples, for example, leveraging things like messaging channels.   So, WhatsApp is very popular, Facebook Messenger, it's very easy to stand these channels up and put something like a very simple bot or even have your live agents leverage those channels so rather than making the customer find your website and look it up and wait on hold, they can ask some simple questions over a messaging channel they’re already in that they're conversing with their loved ones who maybe they haven't seen or that they're posting the latest image of them making maybe something fun in their kitchen.   But they're already there. So now, rather than forcing the customer to come to where you are, you're going to where they are today. There are lots of these great examples of once again, understanding the problem, is the problem access to information? Is it engaging the customer where they are today? Is it consistency, being clear on what's the problem and then applying that right technology to solve it?   Me: So, Ryan, could you share with us maybe a few things that companies could do to find out what the problem is? Is it case where they need to ask, how would you know what a problem is? Should I just sit down in my office as a customer experience strategist/specialist at my company and say, “Okay, I'm going to think of what I think the problem is and make a solution or should it be a case where the customers, you're kind of watching what they're saying, listening to what they're saying, identifying based on previous conversations, what they're asking for, and use that data to inform your decisions to solve problems.”   Ryan shared that both are correct, it's probably more 80% the second and 20% the first. So he thinks certainly there's lots of information out there. We can take call records; we can take survey information. If you have something like web chat already, you can take all those web chat logs and look through that data. So there's a ton of information that we already often have around our organization.   And then now becomes using that data to then drive our decision. And it's not always that the data will tell us the answer, it's sometimes that the data will just tell us what's the next test we want to do in the world of scientific method. It defines our hypothesis.   So we say, “Oh, based on what we're hearing from our customer service agents, our customer service employees, these are the top five things that they feel like are the most friction, that they get a lot of call volume on or that customers feel frustrated.”   And then we can say, okay if that's what you think is the problem, let's build a hypothesis. What do you think could be causing it? And then let's go try and test that, both validating that the problem is really there. And then two, ways we can correct the problem. So he thinks it’s spot on that things like NPS scores, post interaction surveys, transcripts. There's a ton of information that often we already have or are very easy to stand up that can help point us to that challenges.   To the original point, it also isn’t back to just sit have those moments of reflection to say, well, here’s something I think is a problem because often times we’re very much in the middle of things, we’re kind of in the weeds and so, it can be nice to say, “I think there's a problem, let's go once again, try and test it.”   So, he thinks we have a challenge maybe around how we do traditional customer service or how we do returns. It feels like there's a lot of effort and energy around that from a customer's perspective. Let's go set up a test and try that out. So, it's not always going to come to light immediately from the data we have, it's also okay to kind of have as an expert your perspective and then go test and learn.   Me: And in terms, you mentioned just testing and developing a hypothesis, it's critical for us to solve the problem because all businesses go into business to solve a problem. If you see a product or service, you're really solving a problem for someone. So we're operating in his new realm and employees play a critical role, especially if you have employees in the business, they are a lot of times the front facing persons who interface with the customers on a daily basis.   How about integrating them into the solution as well? Asking them to help you solve the problem? Because I think a lot of times they have the solutions themselves, but then they're not the change makers or the policymakers.   Ryan agreed and shared that there's an interesting project they had done with a white goods retailer, so someone that sold like refrigerators, ovens, etc, in the U.K. they're called AO.com and they're rapidly growing. And many of their frontline employees, to your point, the people working with those customers had a really good perspective.   They had really good sense of where the challenges were, where it was hard for them to get their job done, where the customers felt pain, and they created a project where they got them actively involved and what they did, this is a little more advanced, it's certainly something most people could do. But it would be more for like a mid-sized business is they created a technology that faced the agents, so an improved knowledge base.   And they actually put a chatbot in front of it. So, rather than having something that faced the customer and the customer question this answered their frontline employees’ questions. So, if someone said, “Hey, I have a question around the return policy for this product.” or “Does this product come in stainless steel?” or “I see it comes in electric does it also come in gas?”   As they're on the phone or they're interacting with these customers, they could quickly interact with this bot and get a very quick answer, it's wonderful. And so one, to your point, they identified the problem, they started to find the solution but then two, was really nice out of this is they also started to curate the content.   Everybody has great experts across the organization incur what it's often like, you go but bumped your elbow up to the person and say, “Hey, I got this really tough question, I know you're going to have the answer.” That doesn't scale. So the nice thing is by leveraging something like AI or a knowledge base is now all of a sudden when that expert enters the right answer. Now, everybody, not just the person next to them that can bump them with their elbow has access to that information.   So to your point, he thinks you really hit on something critically important one, they know where the problems are. Two, they often have the energy and enthusiasm to fix it. And three, they often have the expertise to fix it. And then the question becomes, how do you turn that into a micro fix versus a macro fix where it impacts every employee?   Me: Agreed. Wow. That's a beautiful knowledge base and having that resource material and you're right. Sometimes it's just that one person who has all the information, but sometimes they're not always accessible. So why not have that information accessible to every single person in the organization that they can type in and get that information in real time on pass it on to the customer, I love that!   Ryan stated that what's exciting too is there's this great reinforcing loop that happens where one, now every frontline employee has access to that so they feel like their job is better and easier and they're getting what they need to be successful. But two, as employees enter in that information, they're feeling empowered because they're helping the whole organization. So it's a great flywheel effect of people feel empowered, they feel energized. They're getting what they need to do their job better.   But then they also can help the next round of employees as they're making that content more accessible and better over time. So, they've seen really great results of that. And once again, that could be an employee facing a sort of content; it could be customer facing content. And it's relevant to the digital world; the physical store is that kind of reopens and certainly the contact center. So, there's lots of great directions as a CX practitioner you can kind of point this technology and these capabilities to drive improvements.   Me: So in relation to chat bots, I was listening to a webinar recently, some of the panelists were customer experience practitioners, as you mentioned. And one of the things they’ve said, I've never had to experience myself, but I can see it happening where you start a conversation on someone's website along your journey into experience with the chat bot and so it has gotten to a point now where it needs to be escalated, the bot can't continue that interaction anymore.   And so when it's escalated to human interaction, it's almost like the customer has to repeat everything they told the bot, all the information that the bot would have asked them for they're basically having to regurgitate all of that information over again.   How can companies ensure that when they implement these systems, they implement it in such a way again, that you don't feel frustrated? Because that would be the equivalent of me calling a company, speaking to somebody on the phone, being transferred to somebody else and I have to repeat myself all over again. It's just happening now in digital experience to human.   Ryan shared that it’s spot on. They use the term at LogMeIn called harmony. And it's a harmony between the bot, the agent and the customer.   And you have to have all of them kind of singing the same song or working off the same sheet of music. Yanique is spot on and so that's a terrible experience. And just to your point, it's just like if you call into a call center and you talk with someone and it’s like, “Oh, I need to transfer you.” And then you get to the next person and they're like, “Hi, how can I help you?” It's maddening.   So, what they specifically do at LogMeIn, that's actually one seamless conversation. So as you're in that little chat window and that could a chat window that's Facebook Messenger or WhatsApp or could be inside of an app like, for example, if your bank had an app or it could be on a website. If the bot starts a conversation and it's set to do certain things and if it can't accomplish those, it can then pull in a live agent.   What's nice is when a technology is done correctly is that agent then can see the transcript of all the things that have happened previously and they can look through and say, “Oh, I see where we're at now.” Also, what what's interesting about technology is it also should be working in the background so the bot doesn't go away. It's just that when the agent's talking to the customer, the bot now is working behind the scenes helping the agent.   So if a customer asks a question around, “I have a question about a certain type of checking account.” The bot has information, it knows about that account and can pull that information up. So one, that can just be a good reference for the agent so they know or if they're chatting in chat, they can copy and paste that information in and not have to go look it up for themselves.   So, Yanique’s spot on that the right way to do this is how we all have one seamless conversation and that when the agent is pulled in, they’re given the context and the background on how that customer's doing, where they're at in their journey and what problem they're trying to solve. So that is the best way to do it.   And really, if a platform doesn't offer that capability, he would really kind of second guess them because really any of the kind of best in breed platforms offer this capability around that seamless integration between bot and human.   Ryan shared that LogMeIn, it's a fun company. It was founded in Boston where he lives and went public in 2013, a little before that. And they have three different businesses.   They focus on communications and collaboration. So products like Go To Meeting and Go To Webinar, really focus on how they help people work better together. They have an identity and access business which is focused on how do you connect to devices securely and that has a product call LastPass, which maybe you're familiar with, but it's a great product for organizing all your passwords across all different websites you go to, it's called Last Pass.   And then he works in their customer engagement support business is really focused on technology around helping brands better engage with their customers. And so, they have a product called Bold360, which is focused on digital engagement.   So, in many cases, people have phone capabilities, they have maybe e-mail capabilities but digital is still new and emerging. And to an earlier point, Covid-19, is accelerating that.   But they have a platform that really helps companies rapidly accelerate digital. So that could be chat, it could be messaging, it could be AI based support center pages or dynamic search bars. But basically it’s saying there’s all this wealth of capabilities that comes in digital and the nice thing about them is they’re usually more readily available. They're available 24 hours a day; they're more extensible, so you can put them in more places like in an app or in social channels.   And they're also often less costly to manage in the sense that either agent can do more, so they can be more conversations at once or they're just lower costs to deliver. And so, there's a really a kind of a net, it's like a win, win, win of the customer wins because it's easier for them to use it, the agent wins because they're more productive and efficient and the brand wins because it delivers a better experience.   And so, they've been in this space for a number of years. And he likes to say, “We drink our own champagne.” So, they have our own chatbots and experiences on their website and so Go To Meeting has a chatbot and Last Past has a chatbot and their Bold 360 project does. So, it's also fun for his as a practitioner because he has his own little test beds where they can try different things and different experiences and test and learn and share those insights.   Me: So, you basically provide that integration for the companies that you serve as it relates to the different platforms that they maybe communicating with their customers on, so one central place where you can navigate on that customer experience.   Ryan agreed and shared that basically, all of those digital engagements are housed in one location. Once again, for you to get insights out of improve the content, improve the customer journey so you can think about it kind of as your one time investment to really accelerate your digital experience.   Me: So, we'll definitely have the link for Bold360 in the show notes of this episode for any of our listeners who have businesses that want to take advantage of this wonderful software that exists. And I imagine you service customers not just in the United States.   Ryan stated that they have global customer base all over. So, all over North America, Europe, Asia, India. So, they certainly service customers, they support 50 languages natively with the chatbot in 88 languages more broadly. So this technology can work quite well in many, many applications.   Ryan shared that he mentioned earlier that he’s a people person, so he loves interacting with people, so that is a huge motivator for me. So just, inspiring those around him and bringing the best out of them and passing that energy back and forth. So that's one.   And two, he really loves solving customer problems. So he gets very energized around thinking about their customers challenges and improving how they can solve them today and into the future. And then three, he really loves consuming and creating content. So, he also does his own podcast and he really enjoys listening to podcasts. So he finds that the creation and consumption of content really energizes him as well. His podcast is called CX Next.   They recently just changed it; they were doing a podcast for an AI and they were talking a lot about CX topics and then so about two months ago they changed it from AI IRL to CX Next. So the podcast is a little new, but they love it, he really enjoys it.   They also do a weekly video series also under the CX Next name, CX Next Live. But he finds like these kind of conversations are just once again, very energizing and interesting and you get great perspectives doing them very good. Ryan shared that the lives are housed across all but most of their engagements on LinkedIn. But they do also post them to YouTube and Facebook as well.   When asked about an online resource that he cannot live without in his business, Ryan shared that he actually has two, ones older. Well, not old, but one that he used for a long time and one's newer.   He loves a tool called Asana, he’s a big project manager in person. So his team loves and hates Asana because he’s always putting things in Asana, but he really loves it. It can be a little complicated at first. They may not like hear him saying that, but there is a little bit of a learning curve, but it's a wonderful way to organize work across a team, especially a cross-functional team.   So that's one. And then just recently and recently being in the last like two or three months, there's a new tool called Roam Research. He was in a beta program and he thinks they just now started to offer a subscription, but it's basically creating a knowledge graph of information. It's a little bit hard to describe, but it uses like tagging and hashtags to start to better organize information.   And if you're into research, he does a lot of primary research, it's an amazing tool for organizing your work and your thoughts and you have a lot of ‘aha’ moments out of it side. He highly recommends if you're into the world of research and doing research or even if you find you're writing a lot and you're trying to organize thoughts, Roam Research is wonderful.   Me: So, is it Roam Research is using tags and hashtags to kind of bring data that you are pulling from the web together? Or is it more so kind of putting your thoughts in order based on what you plop in the application?   Ryan agreed and shared that it's more the latter. It's more of a tagged based tool for organizing, disparate information. So, think about it more as like, how would you organize the thoughts into your head into a kind of a more structured mechanism.   But it's very good in the sense of, so for example, they've been doing some primary research on different buying centers and value drivers for those buying centers and experience like customer journey mapping and some other things. And often they'll do three or four different research projects. And sometimes the connection between research projects is hard in the sense of they may have different goals and the data in that may be a bit different.   So, Roam can sometimes help with taking those disparate pieces of work and better mapping them together. And they have these visualization tools like how is this project connected to this project and connected to this project….   And it starts to open up your eyes to connections, and going back to your point of sitting at your desk and having that ‘aha’ moment, Roam can sometimes be quite good at helping you think through some of those things.   Me: I actually was looking it up while you were speaking a while ago and the description that they use on their website is it's a note taking tool for networked thought. So, I guess as you said, you put things down and then they're able to kind of integrate and map and connect an easier flow so that it gives you a better, a bigger picture or a clearer picture of what it is that you're trying to put together.   Ryan also shared that they give you a daily page and he actually find that's one of the best things they do for a number of reasons. One is, you have a page every day that appears and then for him, he’s like, what are the three things he must get done today? And he wants to get more than three things done, but what are the three things he knows he’s going to get done?   And then also you can then map forward and back of, “Here's what I want to get done tomorrow” or “Here's what I thought I was doing three days ago and why didn't I do it?” So he can start to create a really nice cadence of like giving you a little more discipline in your days and then your programs and in your research. He really enjoys it, it takes some getting used to also, but it's been very powerful.   When asked about books that have had the biggest impact, Ryan shared that two books that are very different, but both had a big impact on him.   So, one is a book called Made to Stick: Why Some Ideas Survive and Others Die by Chip Heath and Dan Heath. And it's really about how do you think about products and it extended to more human experiences that are very sticky. So things that people remember, they want to come back to, they really kind of love. And so, he thinks it's a great book. Often times we get caught up in a single wow moment like the monument versus the thing that drives people to come back.   And so to him, it's like the journey through the Super Bowl ad, which is one time and memorable versus that experience, that people will just crave, they always want to come back for more. And so, he really feel like Made to Stick is a great way to think about the world of building product solutions, experiences that are very sticky and drive your customers to want to come back.   And at the end of the day, even if you're in customer service and your goal is to reduce inbound, reduce costs, you still want to make it a great experience so someone remembers it and wants to come back again the next time.   And the second one is, it's actually an older book, it's more of a psychology but Ogilvy on Advertising by David Ogilvy. So, he wasn't trained as a marketer, but now he spends a lot of his time in the world of marketing. He loves these older books that survived really well and a lot of it's around psychology of how people think, why they make decisions. But why he likes Ogilvy on Advertising, if you read a psychology book, oftentimes they're hard. It's not an easy thing to process but Ogilvy on Advertising, it's the world of advertising and we all can relate to advertising because every day we're giving ads.   So, it's a really nice book that kind of talks about the science behind it and why people make decisions they make and the psychology behind decision making. So it's a classic that he thinks is definitely worth reading, because he thinks it also very much applies to the world of customer experience where it's how do people think about decisions? How do they weigh factors? What's the psychology around decision making? Because we often get caught in the tactics, the journey map, the average handle time, there's always metrics we are caught up in.   But at the end of the day, people make decisions oftentimes based more on themselves and their psychology than they do around the journey map we've defined for them. So, he thinks that's a great book and good perspective.   When asked what is one thing that he’s working on right now to develop himself or people, Ryan shared that with everything going in the world right now, it's a timely question. Their specific team is working a lot on how do they help to bring more diversity into the world of tech and specifically into LogMeIn. There's a lot going on right now in the U.S. specifically related around violence with the police, especially toward minorities or people of colour.   So he’s spending some time trying to get more involved. There are great organizations in Boston like Hack Diversity and others. They have a black employee’s organization at LogMeIn. So, they recently did a really challenging but really impactful discussion around being a black employee and being someone of colour.   So, they're spending time at LogMeIn, certainly the U.S. has made some strides, but there's still a lot of work to be done on helping to improve diversity, improve access and improve people's lives where they don’t have to fear about going out their home and being killed. So, that's a really recent one and he thinks is really important.   And then outside of that, he has two small kids, so he’s always thinking about the broader world in education and everything else. “And as you can hear, one of my interns is yelling. I think she has an important thing for me to work on.” he says jokingly about his daughter. Ryan shared listeners can find him at – www.bold360.com LinkedIn – Ryan J. Lester – Mister Lester www.cxnext.com   When asked about a quote or saying that helps him to refocus, Ryan shared that there's a short version and there's a long version. So, the long version, there's a Mario Andretti was a very famous race car driver of Formula One race car driver in the U.S. and he has a great quote that says, “If you feel like you're under control, you're not going fast enough.” And he always feel like that for him is very much a case of like if you feel like everything's fine and calm, especially in the world of technology, you're not probably not moving fast enough.   And so the short form version of that with his team is always, he would say, “Ship it.” And so for him, it's like if they say should we do this? He’s like always there on the side of shipping it, get it out there, let the market tell you if it works or doesn't work. You obviously want to have some quality control, but often times better air on the side of let's get in front of the customer and see what they think versus trying to make it perfect before we get it out the door.   So those are his words of advice to the team of if you feel like you're completely under control, you're not going quick enough, so let's go ship it out the door.     Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners   Links Made to Stick: Why Some Ideas Survive and Others Die by Chip Heath and Dan Heath Oglivy on Advertising by David Ogilvy   Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC’s of a Fantastic Customer Experience.”   The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

Andy Doyle, Global Vice President, Direct Material Procurement, at Eaton Corporation, and a member of the Inforum Board of Directors. More than 20 years in leadership across a variety of industries have given Andy a great perspective on leading and diversity.

Spenser Villwock talks with Thomas Domitrovich, Vice President of Technical Sales at EATON Corporation. They discuss the need to find out what makes you happy and aligning your career with that found passion and talent. Thomas shares his insights on the importance of not being paralyzed of the fear of failure, but to explore opportunities as a way to grow and further align with your passion and talent. He shares a very moving story about saving a man's life through safety and safe workplace practices in the electrical industry. Tune in for a great conversation with a great partner of IEC. #WeAreIEC

Dan Buchner is an award winning designer, entrepreneur, educator, and leadership facilitator and the ceo of Praktikel. He designed and delivered custom Innovation Leadership programs for leading organizations such as Baxter Healthcare, Eaton Corporation, McDonalds, General Motors and Robert Woods Johnson Foundation. Dan is a sought-after international keynote speaker and facilitator on innovation practices and organizational strategies. Thousands of people around the world have had their thinking shifted and been inspired to action by his practical perspective on innovation, leadership and organizational change. I wanted to have Dan Buchner onto KindSight 101 to talk about the ways that innovation, leadership and learning interconnect within this global world and the ways that edcuators can foster environments that encourage creative thinking vs. compliance. Everything is figureoutable. In this episode, you’ll learn the step-by-step formula for figuring anything out. You’ll learn the one thing that every student needs for success in the real world and how you can be the one to help them acquire it. You'll learn how to balance the need for organization and the drive for creativity. You'll learn how balancing the need for creativity is like balancing your investment portfolio. You'll learn the most important skill and trait a teacher needs to have to be effective. What an inspiration!

Lindsey A. Zajac is an experienced, Human Resources professional with a demonstrated history of excelling in fast-paced organizations including PepsiCo, Eaton Corporation, Saab Sensis and Next Jump. Training and Development, Talent Management, Recruiting, and Succession Planning are Lindsey’s areas of expertise. Most recently, Lindsey was employed with PepsiCo as a Senior Human Resources Manager in Buffalo, NY supporting the largest market in the country. In this role, Lindsey was responsible for providing HR support for 1,100 union & non-union frontline associates and managers across nine Upstate NY locations. Lindsey served as a Strategic Business Partner with the PepsiCo Upstate NY Leadership team. Lindsey co-led the quarterly “Getting Started as a New Supervisor” training for the entire Northeast Region, training close to one hundred new Supervisors each year. In addition, she helped develop new training content that was later incorporated into the curriculum for Frontline Leader Excellence Training that was rolled out to all Managers across PepsiCo nationwide. Lindsey is a proud recipient of PepsiCo’s most prestigious “You Excel” Award as well as multiple “Way to Go” Awards for delivering exceptional results. In 2018, Lindsey was recruited to join Ahern, Murphy & Associates, where she is able to leverage her passion for leadership development and coaching to help organizations develop and retain their employees while improving their overall performance. Lindsey is an Advanced Certified Leadership Coach and an authorized Everything DiSC partner. Lindsey graduated cum laude from Providence College with a BA in Political Science and a Minor in Women’s Studies. Upon graduation, Lindsey moved to New York City to begin her career in Recruiting, where she worked for a staffing agency on Wall Street specializing in the placement of finance and accounting professionals and then joined a Technology Startup, Next Jump, as the head of recruiting to help the company double in size.

Spenser Villwock talks with Robert Stroescu, Vice President of Light Commercial and Construction Programs at Eaton Corporation. Raised in Germany, and now residing in the great state of Texas, Robert shares perspective on skilled trades pathways in the education system and reflects on the continual growth of technology in the electrical construction industry. Tune in to this enlightening conversation with Robert Stroescu with Platinum Partner and IEC Foundation leader, Eaton Corporation. Together, #WeAreIEC.

Golda Meir School cut the ribbon on its new maker space back in November. Since then, middle school students have had access to cutting edge technology, including robotics, laser engraving and 3D printing. Learn how a crucial partnership with Eaton Corporation made it possible.

Golda Meir School cut the ribbon on its new maker space back in November. Since then, middle school students have had access to cutting edge technology, including robotics, laser engraving and 3D printing. Learn how a crucial partnership with Eaton Corporation made it possible.

Independent Directors can keep relevant, by integrating their thinking across multiple industries, thus contributing more than the average board member. Host: Nancy May, CEO, BoardBench CompaniesGuest: Michael J. Critelli, Board Member, Eaton Corporation; Director Emeritus, Wyeth Pharmaceuticals; Former CEO and Chairman, Pitney Bowes.In this episode, Nancy May speaks with Mike Critelli, corporate director and former CEO of one of the most recognized Fortune 500 companies, about how he and his board peers bring out the best from the company leaders they oversee.Learn more about his inside perspectives on:How good directors build their voices in the boardroom by aligning better with the company, its employees, customers and investorsUnderstanding when to best challenge the convictions of a CEOsUnderstanding and predicting the impacts of disruptionHow to keep your “hands on the steering wheel” and not become a “problem” directorUnderstand that even the best intentions can go astrayThe challenges of CEO successionAnd, when all this happens at once, how to remain morally courageous, in even the worst times. Michael J. Critelli serves on the board of Eaton Corporation and most recently served as Chief Executive, President and Director of Dossia Services Corporation, a personal and population health management systems company, from 2011 until 2016. In 2017 he served as the CEO of CloudParc, Inc., a smart cities and transportation technology company. He completed that assignment and retired as both an officer and director of CloudParc in December 2017. Mr. Critelli is the retired Chairman and Chief Executive Officer of Pitney Bowes Inc., a provider of global mailstream solutions. He served as Chairman and Chief Executive Officer of Pitney Bowes from 1997 to 2007 and as Executive Chairman from 2007 to 2008. Mr. Critelli served as a director of ProHealth Physicians, Inc. from 2012 until 2015. Director since 1998. See acast.com/privacy for privacy and opt-out information.

In this episode of The Gluestick, Gordon and Van spoke with Michael Ritter, plant manager of Eaton's aerospace facility in Jackson. Listen to learn about the operations of a local business of a multinational company.

Damian Mason is an entrepreneur, speaker, farm owner, author, podcaster, and self -made business person. He’s actually lived and accomplished what he talks about. Damian delivers insights and information to inspire individuals and organizations to Do Business Better. Audiences positively respond to his real world examples, straight talk, and smart, comedic edge. Details About Damian: Ø    Has spoken to nearly 2,000 business audiences in 50 U.S. states and 7 foreign countries Ø    Is a Certified Speaking Professional less than 1,000 professional presenters hold the designation granted by the National Speakers Association Ø    Screen Actors Guild member yes, he’s acted in two major motion pictures alongside stars like Jodie Foster, Matthew McConaughey, and Leslie Nielsen Ø    Owns and manages DaLoRosa Farms a combination of timber, rental crop land, hay, and a small beef operation Ø    Prior to starting his own business, was a sales rep for Cooper Industries, now part of Eaton Corporation Ø    Resigned his corporate post at age 25 to become a political comedian Ø    Started his own window cleaning business at age 19 Ø    Had his first job at age 8 on the Indiana dairy farm where he was raised Ø    Degree in Agricultural Economics from Purdue University Ø    Studied scene writing and improvisational comedy at Second City Chicago Ø    Youngest of nine children, slept in a crib until age 6, refuses to share now! Ø    Damian lives with his wife, Lori, and their dog, Jack between their Indiana farm and a winter home in Arizona Learn more about your ad choices. Visit megaphone.fm/adchoices

Damian Mason is an entrepreneur who wanted to find his own way in the world. In 1994 he quit a successful sales career to become a professional Bill Clinton Impersonator and never looked back. He created a successful career and life, but eventually the Bush Administration took over, and the need for Bill Clinton look-a-likes shrank. Damian reinvented his career and now a successful professional speaker. He inspires audiences in the agriculture and small business arenas and provides powerful content while still entertaining.  Damian’s life on stage began in 1994 when he won a Halloween contest dressed as Bill Clinton. Within months, he resigned from his sales position with Cooper Industries (now part of Eaton Corporation) and launched his company, Executive Entertainment. Politics change, and so does business. Damian is now in high demand for his savvy, provocative presentations in two leading areas: Reinvention and Agriculture. His high-energy, entertaining insights on reinvention and agricultural issues is what sets him apart.  The adaptations required for Damian to successfully stay ahead in his career have made him an expert in Business Reinvention. He’s taken the lessons learned from his own transformation, and insightfully packaged them with real-world case studies of other successful and failed brand reinventions. The result is an inspiring, humorous “How To” program for corporations, small business people, and employees to avoid obsolescence. Damian also understands Agriculture. He was raised on a dairy farm, has a degree from Purdue University in Agricultural Economics, and currently owns and manages a farm in northeast Indiana. He stays up-to-date on issues impacting the industry of food, fuel, and fiber to deliver entertaining, provocative dialogue to Agricultural audiences. In addition to speaking at events and meetings, Damian is also available for engaging appearances and interviews on television, radio, podcasts, and as a guest blogger or columnist. He can also be found on SiriusXM Radio - Laugh USA Ch. 98. Contact Damian for more information.  Damian studied comedy writing and improvisation at The Second City, Chicago. He’s a member of the Screen Actors Guild, and holds a Certified Speaking Professional designation with the National Speakers Association. When he’s not traveling, Damian can be found on his Indiana farm with his wife Lori, or escaping from winter at their Arizona residence.

It’s hard to listen to the news without hearing about an act of violence, and an unfortunate number of those happen in the workplace. No employer or employee is immune from becoming a victim and many employers are “soft targets” for violence. But it’s hard to know exactly what steps to take to protect your workers. To help us with practical tips, we’ve asked Michael Miele to join us. Miele, the Northeast Sub Regional EHS Manager for EATON Corporation, has 36 years of experience in manufacturing environments and a Masters of Professional Studies in Homeland Security from the University of Connecticut. He explains how you can “harden” your facility or office so it’s less vulnerable, discusses the most effective anti-violence measures employers can take, and much more.

In this 11th episode of the Cameron-Brooks Podcast, Dan Allen, USAFA '92 Graduate and former AF Finance Officer, shares what has made him successful for almost 20 years in business. Dan is currently a Vice President at Grey Mountain Partners.  He made the transition from the AF to Procter & Gamble in 1997.  He also worked in various finance roles at GE and Eaton Corporation before Grey Mountain. I particularly liked Dan's advice, "Do every job like it's the last one you'll ever have."  He also shares how he made the mistake of being too cocky early in his career, and how he used that lesson later in life to land his current role at Grey Mountain. Lastly, Dan recommends everyone read the book What Every CEO Wants You to Know by Ram Charan. Enjoy! Joel

Global Product Management Talk is pleased to bring you episode 056 of... The Everyday Innovator with host Chad McAllister, PhD. The podcast is all about helping people involved in innovation and managing products become more successful, grow their careers, and STANDOUT from their peers. About the Episode: Most companies talk about wanting to be more innovative, but few take the steps needed. In this discussion, I discovered the five steps organizations can take to be more innovative, from someone who has successfully executed the steps many times. Michael Wynblatt - Innovator and Product ManagerRecently, Ingersoll Rand was ranked #9 for Innovation in Fortune’s Most Admired Companies 2015. They made the #9 ranking the very first year they appeared on the Fortune list – a great accomplishment.  Clearly something is changing at the company in terms of innovation, and this change is being driven by Michael Wynblatt.  He is the Vice President of Innovation & Emerging Technology at Ingersoll Rand. He has also led innovation at other companies, helping more than 40 technology-based products come to market. This includes serving as the VP of Innovation for Eaton Corporation and the VP and Chief Technology Officer at the Siemens Technology to Business Center. Throughout these roles he has learned a great deal about helping companies become more innovative and specifically how to create a culture that breeds innovation.

The Risky Business report, the first-ever analysis of its kind, summarizes the findings of an this independent risk assessment of the potential costs of climate change on coastal infrastructure, energy services, labor productivity, agriculture, and public health, combining existing data on the current and potential impacts of climate change with original research that quantifies potential future costs across the United States. The analysis behind Risky Business expands upon the extensive research of other major climate reports and adds significantly more detailed local results, down to state-level impacts. While the costs results vary tremendously by location, the report shows that climate change has the potential to seriously affect businesses’ bottom lines if we continue on a business-as-usual path. America’s businesses are fully capable of rising to the challenges of climate change. Understanding the risks of climate change will enable let business leaders to capitalize on the opportunities that addressing climate change creates. Henry M. Paulson, Jr., The Paulson Institute; Risky Business Co-Chair Henry M. Paulson, Jr. is the Chairman of The Paulson Institute, a non-partisan institution working to advance global environmental protection and sustainable economic growth in the United States and China. Previously, Mr. Paulson served as the 74th Secretary of the Treasury under President George W. Bush, from July 2006 to January 2009. Prior to that, he had a thirty-two year career at Goldman Sachs, serving as Chairman and CEO since 1999. Earlier in his career, Secretary Paulson was a member of the White House Domestic Council as well as a Staff Assistant at the Pentagon.   Greg Page, Cargill; Risk Committee Member Greg Page serves as Executive Chairman of Cargill. He served as Cargill’s CEO from 2007 to 2013. Mr. Page serves as a member of the Board of Directors of Eaton Corporation, Carlson, and Deere & Company. He is immediate past Chair of the board of Big Brothers Big Sisters of America and continues to serve on this board. Mr. Page is President of the Northern Star Council of the Boy Scouts of America.    

There were reports that the Eaton Corporation is looking to sell its automotive division, but the company emphatically denies that. Mercedes launches a significant refresh of the sedan and wagon versions of its E-Class. Ford struggles to keep up with demand for the Fusion. All that and more, plus John McElroy checks in from Bosch’s proving grounds in Germany.

Reports say the Eaton Corporation may sell off its automotive components group to concentrate on areas outside the industry. Honda and Nissan slashed their EV prices recently and it was only a matter of time before Chevy followed suit. Later this week at the Tokyo Toy Show, Toyota will debut a new battery electric vehicle. All that and more, plus a closer look at Lexus’ 3rd generation IS.

Bobby Compton is the Senior Engineering Manager for Technology and Product Development at the Power Quality Division for Eaton Corporation. Mr. Compton has 20 years of global engineering design, market analysis, and supply chain experience in electronics, industrial controls and medical technologies. He has worked for a number of organizations, including GE Industrial Control Systems and GE Healthcare. In his current position at Eaton, Mr. Compton leads a global team of engineers to develop leading edge products and technologies for uninterruptable energy.