Podcasts about empathy edge

Welcome to Courage to Advance, hosted by Kim Bohr and brought to you by SparkEffect, in partnership with The Empathy Edge.Tune in to our subseries every 3rd Thursday, right here on The Empathy Edge! Or check us out at www.CourageToAdvancePodcast.com.In today's always-on business culture, how can leaders cut through digital noise to regain mental clarity? Kim Bohr sits down with Timothy Swords, a mindfulness-focused executive coach who blends Harvard MBA-level acumen with over 2,000 hours of mindfulness practice. Timothy reveals how simple grounding techniques transformed executives from being the "scary person in the room" to creating harmonious relationships.This conversation explores why self-awareness might be more valuable than an MBA, how stress contagion undermines organizational performance, and why working beyond 50 hours delivers diminishing returns. Timothy shares practical "mindfulness hacks," including a grounding technique for meetings, plus how 10 minutes of practice increases self-awareness by 35%.Whether you're struggling with digital overwhelm, managing stressed teams, or seeking authentic leadership approaches, discover how mindfulness becomes a competitive advantage. Learn why emotions last 30 seconds unless we feed them with thoughts. To access the episode transcript, please search for the episode title at www.TheEmpathyEdge.comKey Takeaways:Mindfulness is "lucid awareness from paying attention on purpose in the present moment"A leader's emotional state directly impacts team performance through stress contagionWorking beyond 50 hours shows diminishing returns; 70-hour weeks produce no more than 55-hour weeksSimple grounding technique: Feel your feet on the floor during meetings to interrupt anxiety cyclesJust 10 minutes of daily mindfulness practice increases self-awareness by 35% in 6-8 weeksAuthentic leadership starts with clarity on personal values aligned with organizational valuesTwo types of self-compassion: tender (being kind) and fierce (setting healthy boundaries) "An emotion on its own lasts like 30 seconds. But if you're feeding it with thoughts, it goes on and on—it gets worse and worse. If you want to do anger management, you've got to stop that cycle, because you're actually creating your own anger." — Timothy SwordsAbout Timothy Swords: Timothy Swords blends corporate acumen with mindfulness training to guide senior leaders in integrating mindfulness into decision-making and leadership effectiveness. His experience includes CFO and strategic transformation roles at Fidelity Investments, MUFG Union Bank, and PwC. Timothy holds an MBA from Harvard University and is a certified mindfulness instructor with over 2,000 hours of practice, including training with renowned teachers Jack Kornfield, Jon Kabat-Zinn, and Sharon Salzberg.About SparkEffect: SparkEffect partners with organizations to unlock the full potential of their greatest asset: their people. Through their tailored assessments and expert coaching at every level, SparkEffect helps organizations manage change, sustain growth, and chart a path to a brighter future.Go to sparkeffect.com/edge now and download your complimentary Professional and Organizational Alignment Review today.Connect with Timothy: Website: MindfulLeadership-Coaching.com Email: Timothy@MindfulLeadership-Coaching.com LinkedIn: linkedin.com/in/timothyswordsFree Resources: mindfulleadership-coaching.com/free-videos Connect with Kim Bohr & SparkEffect:SparkEffect: sparkeffect.comCourage to Advance recording and resources:sparkeffect.com/courage-to-advance-podcastLinkedIn: linkedin.com/company/sparkeffectLinkedIn for Kim: linkedin.com/in/kimbohr Connect with Maria:Learn more about Maria's work and books: Red-Slice.comHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceThreads: @redslicemariaWe would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks!

I met Maria Ross 12 years ago when we shared the stage at a women's event. Her work is centered around human behavior and empathy in the workplace. What I love about talking to Maria is how she can dig into the nuts and bolts of concepts and theory while also making tricky concepts very approachable and applicable to everyone. If you want to cultivate more empathy or help others cultivate more empathy, Maria is your gal.   Maria is a speaker, facilitator, author, strategist, and empathy advocate who believes cash flow, creativity, and compassion are not mutually exclusive. She's spent decades helping forward-thinking leaders, teams, and brands connect and engage through empathy to accelerate growth. Maria has authored multiple books, including her newest, The Empathy Dilemma: How Successful Leaders Balance Performance, People, and Personal Boundaries, Her previous book, The Empathy Edge sparked a movement and she now hosts the top-rated The Empathy Edge podcast, speaking with leaders, changemakers, authors, and activists on how to achieve radical success through empathy.  Listen in to hear Maria share: Navigating the empathy dilemma of balancing empathy with performance What empathy is and what it's not Why empathy is now especially challenging in our multigenerational workplaces  How you can uphold empathy when it feels like it's being “canceled” The 5 Pillars of Effective Empathetic Leadership Links Mentioned: Book: theempathydilemma.com Connect with Maria: www.red-slice.com Maria's Podcast, The Empathy Edge: www.TheEmpathyEdge.com Maria's new 2 day mastermind event for high-achieving leaders who want to balance empathy with performance: www.TheEmpathyEdge.com/event Maria's LinkedIn Learning Course: Leading with Empathy Maria on LinkedIn: https://www.linkedin.com/in/mariajross/ Maria on Instagram: https://www.instagram.com/redslicemaria/ Maria on Facebook: https://www.facebook.com/redslice Maria on YouTube: https://www.youtube.com/@Redslice-MariaRoss Maria's Tedx Talk: https://bit.ly/MariaRossTEDx Hire Sara to speak: saradean.com/speaking Coach with Sara: https://saradean.com/executive-coaching-services Connect with Sara on LinkedIn: https://www.linkedin.com/in/saradeanspeaks Interested in becoming a sponsor of the Shameless Mom Academy? Email our sales team at sales@adalystmedia.com. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Welcome to Courage to Advance, hosted by Kim Bohr and brought to you by SparkEffect, in partnership with The Empathy Edge. Tune in to our subseries every 3rd Thursday, right here on The Empathy Edge! Or check us out at www.CourageToAdvancePodcast.com. In today's uncertain job market, what separates endless applications from landing your ideal role? Kim Bohr sits down with Tim Sprangers, CEO of Orin Rice, a Seattle-based sales recruiting firm, to uncover the levers you can control in the process. With over a decade of experience connecting top talent with leading companies, Tim offers practical guidance for navigating what he calls the current "uncertain market," where both employers and candidates hesitate to make moves. This insightful conversation explores how leaders can approach their job search like a sales cycle, effectively pivot between industries or functions, and simplify their value proposition to stand out. Tim shares what recruiters look for in resumes, why networking before you need it pays dividends, and how to determine if a recruiting partner truly adds value. Whether you're hiring talent or seeking new opportunities yourself, discover strategies for gaining a talent advantage even in challenging market conditions. Learn to position yourself effectively, leverage your network strategically, and approach career transitions with confidence. To access the episode transcript, please search for the episode title at www.TheEmpathyEdge.comKey Takeaways:We're in an "uncertain market" where both employers and candidates hesitate to make moves Track your job search like a sales cycle to identify exactly where you're falling short When pivoting careers, focus on either transferable skills or industry knowledge Make your resume content-rich with measurable achievements rather than fancy formatting Network proactively before you need it, and help others without expectation Your questions during interviews often matter more than your answers "If a seven-year-old can't understand what you do, it's overcomplicated." "You can control the input. Sometimes you can't control the output... you've got to control the things that you can, which is your effort and your energy and the time that you're putting into it." — Tim SprangersAbout Tim Sprangers: Tim Sprangers is the CEO of Orin Rice, a Seattle-based sales recruiting firm connecting top professionals with leading Pacific Northwest companies. With over a decade in recruitment, Tim's quality-over-quantity approach ensures employers and candidates find the right fit through understanding each party's needs. Orin Rice donates a portion of profits to nonprofits, including FARE and Treehouse.About SparkEffect:SparkEffect partners with organizations to unlock the full potential of their greatest asset: their people. Through their tailored assessments and expert coaching at every level, SparkEffect helps organizations manage change, sustain growth, and chart a path to a brighter future.Go to sparkeffect.com/edge now and download your complimentary Professional and Organizational Alignment Review today.Connect with Tim Sprangers: Website: https://www.orinrice.com/ LinkedIn: https://www.linkedin.com/in/timsprangers/ Orin Rice Google ReviewsConnect with Kim Bohr and SparkEffectSparkEffect: sparkeffect.comCourage to Advance recording and resources:sparkeffect.com/courage-to-advance-podcastLinkedIn: linkedin.com/company/sparkeffectLinkedIn for Kim Bohr: linkedin.com/in/kimbohr Connect with Maria:Learn more about Maria's work and books: Red-Slice.comHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceThreads: @redslicemariaWe would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks!

Welcome to Courage to Advance, hosted by Kim Bohr and brought to you by SparkEffect, in partnership with The Empathy Edge.Tune in to our subseries every 3rd Thursday, right here on The Empathy Edge! Or check us out at www.CourageToAdvancePodcast.com.What happens when the HR executive who once handled outplacement for others suddenly finds herself on the receiving end? In a candid role-reversal conversation, Kim Bohr sits down with Karen Hague, a former Head of HR who experienced executive outplacement firsthand and transformed that challenge into an opportunity by becoming a career coach for executives facing similar transitions. Together, they explore how leaders can navigate career disruption with grace, purpose, and strategic vision.This candid conversation reveals how outplacement—often viewed as an ending—can become a powerful catalyst for professional growth and personal transformation. Karen shares vulnerable insights from both sides of the table: implementing outplacement as an HR leader and experiencing it personally.Discover practical strategies for building authentic professional relationships, leveraging your network effectively, and aligning your next career move with your core values. Learn why creating a structured approach to career transitions can transform uncertainty into opportunity.To access the episode transcript, please search for the episode title at www.TheEmpathyEdge.comKey Takeaways:How to overcome the shame and vulnerability that often accompanies executive transitionsThe critical importance of authenticity when crafting your transition storyWhy values alignment should drive your next career decisionPractical networking strategies that build genuine two-way relationshipsHow organizations can approach outplacement with empathy and strategic wisdom "When you show up as your authentic, transparent, vulnerable self, you're at your best. And it took me a while to realize what was my best, but I can't fake it. When I don't show up that way, it's not a good situation for anybody." — Karen HagueAbout Karen Hague: Karen is an experienced HR leader and executive coach based in the San Francisco Bay Area. With over 30 years in human resources, her career spans roles across all HR disciplines, culminating as Head of HR for a company that transitioned from private equity ownership to public status during her tenure.Karen's unique perspective comes from experiencing both sides of executive transitions—implementing outplacement strategies as an HR leader and navigating her own career pivot. Today, she channels this experience into coaching executives through career transitions, helping them discover authentic paths forward aligned with their values and strengths.About SparkEffect:SparkEffect partners with organizations to unlock the full potential of their greatest asset: their people. Through their tailored assessments and expert coaching at every level, SparkEffect helps organizations manage change, sustain growth, and chart a path to a brighter future.Go to sparkeffect.com/edge now and download your complimentary Professional and Organizational Alignment Review today.Connect with Karen Hague: LinkedIn: https://www.linkedin.com/in/karenhague/Connect with Kim Bohr and SparkEffectSparkEffect: sparkeffect.comCourage to Advance recording and resources:sparkeffect.com/courage-to-advance-podcastLinkedIn: linkedin.com/company/sparkeffectLinkedIn for Kim Bohr: linkedin.com/in/kimbohr Connect with Maria:Get Maria's books on empathy: Red-Slice.com/booksLearn more about Maria's work: Red-Slice.comHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceThreads: @redslicemariaWe would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks!

In this episode, I sit down with Maria Ross, an author, speaker, and empathy advocate, to explore the power of empathy in leadership, branding, and creative work. We unpack the two types of empathy—cognitive and affective—and how understanding them can transform relationships, client interactions, and even pricing strategies. Maria shares insights from her books, The Empathy Edge and The Empathy Dilemma, addressing misconceptions around empathy in business. We discuss how ego and insecurity can block empathy, the dangers of "empathy hijacking," and the balance between compassion and high performance. Whether you're a leader, entrepreneur, or creative professional, this episode is packed with practical strategies to integrate empathy into your work without burning out.Timestamps:(00:00) - Introduction to Maria Ross(00:33) - Maria's background in branding and empathy advocacy(01:49) - Why empathy matters for small teams and solopreneurs(02:14) - The business case for empathy in leadership(07:13) - Why creatives struggle with empathy(09:03) - The two types of empathy: cognitive vs. affective(13:33) - Ego and insecurity as empathy blockers(20:04) - The problem with "radical honesty" and weaponized empathy(29:07) - How to respond empathetically without "hijacking" the conversation(36:41) - The power of curiosity in empathy(40:15) - Empathy in pricing: charging based on client impact(50:13) - Leadership challenges: balancing empathy and performance(57:22) - How to build an empathetic workplace culture(59:10) - Where to find Maria and her booksCheck out today's guest, Maria Ross:Maria's book website: https://theempathydilemma.com/Maria's LinkedIn: https://www.linkedin.com/in/mariajrossMaria's Instagram: https://www.instagram.com/redslicemariaCheck out The Futur:Website: https://www.thefutur.com/Courses: https://www.thefutur.com/shopLinkedin: https://www.linkedin.com/company/the-futur/Podcasts: https://thefutur.com/podcastInstagram: https://www.instagram.com/thefuturishere/Facebook: https://www.facebook.com/theFuturisHere/Twitter: https://x.com/thefuturishereTikTok: https://www.tiktok.com/@thefuturishereYoutube:https://www.youtube.com/thefuturishereCheck out Chris Do:Website: https://zaap.bio/thechrisdoLinkedIn:https://www.linkedin.com/in/thechrisdo/Facebook:https://www.facebook.com/BizOfDesignInstagram:

Truthbomb: A collection of people working in the same department, function, or even office are not necessarily a team. And if you want high performance, you need to know the difference.Today, Pam Fox Rollin shares the important difference between groups and teams - if you don't understand this, you may be consistently beating your head against a wall! - and the factors that help you turn your collection of people into a truly high-performing team. We talk about how empathy drives team performance and the transformation she has seen when leaders learn to bring empathy to their work. Pam introduces the concept of Conversations for Relationship and why understanding that those exist, even when you can't hear them, impacts performance. eWe discuss the intersection of teams and communities, and how to build a “team brand” that helps you succeed within your organization. Finally, Pam shares real-life examples from her clients on how to develop empathy and use it wisely while avoiding the pitfalls. To access the episode transcript, please search for the episode title at www.TheEmpathyEdge.comKey Takeaways:There are four essential conversations teams must have: Conversation for Possibility, Conversation for Decision, Conversation for Action, and Conversation for Relationship. If there is low trust, there will be slow change. If you want your organization to change faster, you must build that trust.Take a stand, put a stake in the ground, and give people accurate information about what you're about and what your purpose is. "They needed something more, and that something more is fundamentally two things: one, a shared promise, and two…a commitment to coordinate to fulfill that promise." — Pam Fox Rollin Episode References: Right to Be: https://righttobe.org/ The Empathy Edge podcast: Carrie Melissa Jones: Building Successful CommunitiesFrom Our Partner:SparkEffect partners with organizations to unlock the full potential of their greatest asset: their people. Through their tailored assessments and expert coaching at every level, SparkEffect helps organizations manage change, sustain growth, and chart a path to a brighter future.Go to sparkeffect.com/edge now and download your complimentary Professional and Organizational Alignment Review today.About Pam Fox Rollin, Executive Team Coach, and Co-Author, Growing Groups Into TeamsPam Fox Rollin coaches senior executives and C-suite teams in Silicon Valley and globally. Pam guides tech, biotech, and healthcare organizations to succeed in strategic transformation, executive development, and culture initiatives. With her Altus Growth Partners team, she is co-author of the new book Growing Groups into Teams. Her MBA is from Stanford University's Graduate School of Business, where she later served as a Guest Fellow in Leadership and Master Coach. Pam is known as an impactful speaker and valuable thought partner to leaders navigating complex change.Connect with Pam: Altus Growth Partners: altusgrowth.com LinkedIn: linkedin.com/in/pamfoxrollin Book: Growing Groups into Teams: Real-Life Stories of People Who Get Results and Thrive Together: growinggroupsintoteams.com Connect with Maria:Get Maria's books on empathy: Red-Slice.com/booksLearn more about Maria's work: Red-Slice.comHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceThreads: @redslicemariaWe would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks!

Traditional Management Models Are Failing (And What Actually Works)What if Gen Z's approach to work isn't just different, but better? Join Kim Bohr and Dr. Meisha Rouser as they challenge "kids these days" stereotypes and explore why traditional management is failing this generation.Discover why questions about pay transparency and work-life boundaries signal evolution, not entitlement. Learn how leaders can adapt by understanding economic realities, setting clear expectations, and transforming feedback approaches.Dr. Rouser shares practical leadership strategies to create meaningful growth opportunities that retain Gen Z talent while building more adaptive, high-performing teams.Tune in every 3rd Thursday, right here on The Empathy Edge for the Courage to Advance episodes! To access the episode transcript, please search for the episode title at www.TheEmpathyEdge.comKey Takeaways:Why the "pay your dues" mentality is driving away top talentHow to transform feedback and development approaches for maximum impactThe importance of clear expectations and boundariesUnderstanding the economic realities shaping Gen Z workplace needsWhy challenging workplace norms isn't entitlement but evolution "This generation isn't just challenging workplace norms - they're showing us a better way forward. When they ask 'why do we work this way?' they're not being difficult, they're pushing us to create workplaces that actually work for everyone." – Dr. Meisha Rouser, PCCAbout Dr. Meisha Rouser, PCCMeisha is a recognized expert in organizational development, leadership, and change management with over 20 years of experience. She specializes in cultural transformation, executive coaching, and building high-performing leadership teams.  As an organizational psychologist, her research on Gen Z in the workplace provides groundbreaking insights for creating productive and meaningful work environments. She skillfully navigates organizational culture to ensure lasting impact and strategic success. Meisha holds a Ph.D. in Leadership Studies from Gonzaga University, a Master's in Organizational Development, and an Executive Leadership Certificate from MIT Sloan school of business. She has worked with clients including HP, FujiFilms, Intel, Jackson Laboratories, and the U.S. Navy. About SparkEffectSparkEffect partners with organizations to unlock the full potential of their greatest asset: their people. Through their tailored assessments and expert coaching at every level, SparkEffect helps organizations manage change, sustain growth, and chart a path to a brighter future.Go to sparkeffect.com/edge now and download your complimentary Professional and Organizational Alignment Review today.Connect with Dr. Meisha Rouser: Website: https://meisharouser.com/ LinkedIn: https://www.linkedin.com/in/meisharouser/ Connect with Kim Bohr and SparkEffectSparkEffect: sparkeffect.comCourage to Advance recording and resources:sparkeffect.com/courage-to-advance-podcastLinkedIn: linkedin.com/company/sparkeffectLinkedIn for Kim Bohr: linkedin.com/in/kimbohr Connect with Maria:Get Maria's books on empathy: Red-Slice.com/booksLearn more about Maria's work: Red-Slice.comHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceThreads: @redslicemariaWe would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks!

Maria Ross, a keynote speaker, author, strategist, and empathy advocate, believes cash flow, creativity, and compassion can coexist. Founder of Red Slice, she advises organisations on leveraging empathy for better engagement. She authored ‘The Empathy Dilemma: How Successful Leaders Balance Performance, People, and Personal Boundaries' and hosts ‘The Empathy Edge' podcast. A dynamic speaker, Maria has addressed top conferences like TEDx, The 3% Conference, and Salesforce, with her insights featured in outlets such as MSNBC, NPR, Forbes, and Huffington Post.In this episode, Dominic explores empathy's role in leadership and business success. With Maria explaining how empathy can be cultivated, especially in education, and addresses the challenge of balancing empathy with performance. Maria introduces the five pillars of empathetic leadership - self-awareness, self-care, clarity, decisiveness, and joy - offering a framework to enhance empathy while ensuring high performance. They explore effective leadership, the role of decisiveness, joy, and empathy in workplace culture, and how leaders can make tough decisions without causing team stress.DiscoverBalance Empathy with Action: Empathy doesn't mean avoiding tough decisions. Instead, it's about acting compassionately while staying focused on goals. Gathering different perspectives helps make thoughtful choices, but avoid overthinking - decisiveness keeps progress on track.Clarity and Transparency Build Trust: Clear communication is essential. Whether setting boundaries, making decisions, or solving problems, being explicit about your intentions reduces misunderstandings and creates trust. Explaining your rationale helps others feel heard and valued, even if they don't agree with your decisions.Empathy Can Be Learned and Strengthened: Empathy is a skill that can grow with practice. Similar to building a muscle, environments that promote listening, curiosity, and collaboration can nurture this ability. Making an effort to understand others' experiences leads to stronger connections and better outcomes in every aspect of life.Empathy Drives Problem-Solving and Innovation: Empathy allows you to understand others' needs, fears, and motivations, which can lead to better solutions in any situation. Empathy isn't just about relationships - it's also a catalyst for better decision-making and innovation.Book recommendations:Rob Volpe - Tell Me More About ThatDr. Adam Dorsay - Super PsychedRobin Dreeke - Unbreakable AlliancesAnna Liotta - Unlocking Generational CodesMaria's books The Empathy Dilemma &

Welcome to Courage to Advance, hosted by Kim Bohr and brought to you by SparkEffect, in partnership with The Empathy Edge.Tune in to our subseries every 3rd Thursday, right here on The Empathy Edge! Or check us out at CourageToAdvancePodcast.com.The AI skills gap is widening between high-performing organizations and those falling behind. With only 27% of HR leaders feeling ready to advance their AI strategy, what separates the leaders from the laggards? Join Kim Bohr and i4cp CEO Kevin Oakes as they dive into groundbreaking research on workforce readiness in the era of AI, revealing shocking statistics about executive training and organizational success.Drawing from extensive research comparing high and low-performing organizations, Kevin shares how leading companies are leveraging AI to achieve up to 30% higher productivity through comprehensive training programs. Discover why companies like Moderna and Mastercard are succeeding with AI adoption rates of 80%, while others struggle to start.Learn why waiting to embrace AI might be the biggest risk of all, and how to position your organization for success in this rapidly evolving landscape.Tune in every 3rd Thursday, right here on The Empathy Edge! To access the episode transcript, please search for the episode title at www.TheEmpathyEdge.comKey Takeaways:High-performing organizations are 17 times more likely to train their executive leaders on Gen AI, creating a significant competitive advantageOnly 11% of organizations are fully embracing AI across their enterprise, with top performers focusing on both efficiency and effectivenessOrganizations successfully scaling AI achieve up to 30% higher productivity through comprehensive training programsThe role of HR in AI strategy has dramatically improved, with non-involvement dropping from 41% to 22% in recent yearsCreating a "change-ready" culture is crucial for successful AI implementation, emphasizing learning over knowing "You want to create a workforce and a leadership team that are agile and that not only can roll with the punches but can embrace them and figure out how to use this change to our advantage." - Kevin OakesAbout Kevin Oakes, CEO at i4cpKevin is CEO and co-founder of the Institute for Corporate Productivity (i4cp), the world's leading human capital research firm focusing on people practices that drive high performance. He is the author of Culture Renovation®, an Amazon bestseller which details how high-performance organizations successfully change organizational culture. Kevin has an extensive background in HR technology and corporate development, previously founding SumTotal Systems and serving as Chairman & CEO of Click2learn. He currently serves on several boards and is dedicated to advancing human capital practices that create lasting organizational success.About SparkEffectSparkEffect partners with organizations to unlock the full potential of their greatest asset: their people. Through their tailored assessments and expert coaching at every level, SparkEffect helps organizations manage change, sustain growth, and chart a path to a brighter future.Go to sparkeffect.com/edge now and download your complimentary Professional and Organizational Alignment Review today.Connect with Kevin OakesI4cp: i4cp.comBook: Culture Renovation: 18 Leadership Actions to Build an Unshakeable CompanyConnect with Kim Bohr and SparkEffectSparkEffect: sparkeffect.comCourage to Advance recording and resources:sparkeffect.com/courage-to-advance-podcastLinkedIn: linkedin.com/company/sparkeffectLinkedIn for Kim Bohr: linkedin.com/in/kimbohr Connect with Maria:Get Maria's books on empathy: Red-Slice.com/booksLearn more about Maria's work: Red-Slice.comHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceThreads: @redslicemariaWe would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks!

Welcome to Courage to Advance, hosted by Kim Bohr and brought to you by SparkEffect, in partnership with The Empathy Edge. Tune in here every 3rd Thursday, or visit CourageToAdvancePodcast.com.Kim Bohr and anthropologist Aaron Delgaty, PhD dive deep into the "arrival fallacy" - the pervasive belief that happiness and fulfillment lie just beyond the next project deadline, quarter, or milestone. Drawing from extensive research on workplace dynamics, they explore how four essential elements - continuity, reciprocity, purpose, and hope - shape our working relationships and overall job satisfaction. Through the lens of anthropology and organizational behavior, they examine why we fall into patterns of perpetually postponing contentment and how this impacts everything from team dynamics to bottom-line business outcomes.The conversation weaves together insights from Gallup's research on employee engagement, real-world examples of boundary setting, and practical strategies for breaking free from the "things will get better" cycle. You will be challenged to have honest conversations about work relationships and learn why misalignment isn't always about bad management. To access the episode transcript, please search for the episode title at www.TheEmpathyEdge.comKey Takeaways:Having honest conversations with yourself and others is crucial for maintaining healthy working relationshipsThe four essential elements of working relationships are: continuity, reciprocity, purpose, and hopeSetting clear boundaries is vital for sustainable work practices and personal wellbeingMisalignment in work relationships isn't always about bad management - sometimes it's about fitEven introverts need to talk about workplace challenges to create positive change"The arrival fallacy is like balancing on a one-legged stool of hope. You might maintain it temporarily, but you're operating on an unsustainable promise of 'someday.'" - Aaron Delgaty, PhDAbout Aaron Delgaty, PhDAaron Delgaty, PhD, is a cultural anthropologist and ethnographer. He received his doctorate in cultural anthropology from the Univeristy of North Carolina at Chapel Hill in 2020. His research explores what shapes worker and workplace resilience and how resilience resists, crumbles, or reforms in the aftermath of personal and collective disaster. In addition to teaching research methods and anthropological theory, Aaron leads research for brand strategy agency TSC.About SparkEffectSparkEffect partners with organizations to unlock the full potential of their greatest asset: their people. Through their tailored assessments and expert coaching at every level, SparkEffect helps organizations manage change, sustain growth, and chart a path to a brighter future.Go to sparkeffect.com/edge now and download your complimentary Professional and Organizational Alignment Review today.Connect with Aaron Delgaty, PhDThe anthropology of work: aarondelgaty.comTSC: tsc.chatAaron's Book: Working Relationships: Crisis and resilience at the heart of employee experienceLinkedIn: linkedin.com/in/adelgatyConnect with Kim Bohr and SparkEffectSparkEffect: sparkeffect.comCourage to Advance recording and resources:sparkeffect.com/courage-to-advance-podcastLinkedIn: linkedin.com/company/sparkeffectLinkedIn for Kim Bohr: linkedin.com/in/kimbohr Connect with Maria:Get Maria's new book: TheEmpathyDilemma.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceThreads: @redslicemariaAchieve radical success putting empathy into action with Businessolver. Techlology with heart, powered by people. https://www.businessolver.com/edge

As the founder of Red Slice, Maria advises organizations on better engaging and connecting with the people who matter most. Her clients learn to imbue their work with compassion, creating strong leaders, thriving cultures, and winning brands.A dynamic speaker, Maria boosts engagement, performance, and collaboration by delighting audiences at large conferences, strategic offsites, leadership workshops, and sales kickoffs such as TEDx, The 3% Conference, The New York Times Small Business Summit, the Institute for Healthcare Advancement, Salesforce, Box, Lever, Imperative, TBWA, CHRISTUS Health, and many more.Maria has authored multiple books, including the most recent, The Empathy Dilemma and The Empathy Edge, and hosts The Empathy Edge podcast, featuring C-suite executives, authors, thought leaders, and creative thinkers who agree that empathy is required for success in the modern world.Brand messaging clients range from innovative entrepreneurs to fast growth companies to non-profits, and for more than 16 years, Maria has helped them lead their niche markets. Notable clients include LogicGate, Splunk, GSK, ContentSquare, Alteryx, The Coaching Fellowship, IHA, and many more.Maria's insights have appeared in many media outlets, including MSNBC, NPR, Entrepreneur, Forbes, Newsweek, Huffington Post, and Thrive Global.She lives in Northern California with her husband, young son, and rescue mutt, where she enjoys red wine, British crime dramas, hiking, and Crossfit. Trivia game shows, especially Jeopardy!, are among her guiltiest pleasures.Connect with Maria Ross:Website: www.red-slice.com LinkedIn: https://www.linkedin.com/in/mariajross/ Instagram: https://www.instagram.com/redslicemaria/ Threads: https://www.threads.net/@redslicemaria Twitter/X: https://wwwTwitter.com/redslice Facebook: https://www.facebook.com/redslice YouTube: https://www.youtube.com/user/mariajross https://www.youtube.com/@Redslice-MariaRoss Podcast: https://red-slice.com/podcast/ Maria on The Nice Guys (December 2020): https://open.spotify.com/episode/2JqiVU6W1xOUO9AhFutXTT?si=FPWbk1MbTzaDk5bF3Vou4w TurnKey Podcast Productions Important Links:Guest to Gold Video Series: www.TurnkeyPodcast.com/gold The Ultimate Podcast Launch Formula- www.TurnkeyPodcast.com/UPLFplusFREE workshop on how to "Be A Great Guest."Free E-Book 5 Ways to Make Money Podcasting at www.Turnkeypodcast.com/gift Ready to earn 6-figures with your podcast? See if you've got what it takes at TurnkeyPodcast.com/quizSales Training for Podcasters: https://podcasts.apple.com/us/podcast/sales-training-for-podcasters/id1540644376Nice Guys on Business: http://www.niceguysonbusiness.com/subscribe/The Turnkey Podcast: https://podcasts.apple.com/us/podcast/turnkey-podcast/id1485077152

Maria Ross emphasizes that true empathy is misunderstood, often confused with niceness or agreement, and instead should be about understanding and acting on others' perspectives.The Empathy Dilemma aims to support leaders in adapting to a post-pandemic world by balancing the needs of the business with those of their employees. The conversation covers five foundational pillars of effective empathetic leadership: self-awareness, self-care, clarity, decisiveness, and creating joy at work. Ross also addresses myths about empathy, including the false notion that empathy is tied to gender. Leaders need to embrace empathy to increase engagement, innovation, and collaboration in today's complex work environment.0:17 The Empathy Edge and Its Impact01:20 The Empathy Dilemma: Addressing Leadership Challenges04:10 Understanding Empathy: Myths and Realities06:25 Empathy in Leadership: Practical Applications07:23 Gender and Empathy in Leadership19:12 The Five Pillars of Empathetic Leadership24:07 Creating a Joyful Work Environment31:19 Conclusion and Final ThoughtsMaria Ross is a speaker, author, strategist, and empathy advocate. She has spoken in front of TED stages and at top conferences and companies, and she's been featured in NPR, Entrepreneur, and Forbes. Her newly-released book, The Empathy Dilemma, is described as “refreshing” by Dan Pink and a powerful “balance of empathy and accountability” by Dorie Clark. Maria lives in Northern California where you may find her sipping red wine, doing CrossFit, or indulging in a British crime drama.Here's where you can listen to her TedTalk. Download a free chapter of The Empathy Dilemma here.Unlock your mental and emotional wellbeing with Emma. Emma is your emotional and mental wellbeing available to everyone. You'll wonder where she's been all your life. Want to give us some love but don't know how? Leave us a review and subscribe on Apple iTunes or Subscribe on Spotify! Mentioned in this episode:Try Emma for Free Right NowGo to Emma at MyEmmaAi.com and sign up for a free trial.

Maria Ross reveals how leaders can drive growth and improve performance without sacrificing empathy. — YOU'LL LEARN — 1) How everyone wins with more empathy 2) Why leaders struggle with accountability—and how to fix it 3) How to practice empathy without devolving into people-pleasing Subscribe or visit AwesomeAtYourJob.com/ep1003 for clickable versions of the links below. — ABOUT MARIA — Maria Ross is a keynote speaker, author, strategist, and empathy advocate who believes cash flow, creativity and compassion are not mutually exclusive. She is the founder of Red Slice and advises organizations on how to leverage empathy to better engage and connect. Maria has authored multiple books, including her most recent, The Empathy Edge and hosts The Empathy Edge podcast. Maria's forthcoming book, The Empathy Dilemma: How Successful Leaders Balance Performance, People, and Personal Boundaries arrives on shelves in September 2024. A dynamic speaker, Maria has delighted audiences at leading conferences and organizations such as TEDx, The 3% Conference, The New York Times Small Business Summit, and Salesforce and her insights have appeared in many media outlets, including MSNBC, NPR, Entrepreneur, Forbes, Newsweek, Huffington Post, and Thrive Global. • Book: The Empathy Dilemma: How Successful Leaders Balance Performance, People, and Personal Boundaries • Book: The Empathy Edge: Harnessing the Value of Compassion as an Engine for Success • Podcast: The Empathy Edge • Website: Red-Slice.com • Instagram: @redslicemaria — RESOURCES MENTIONED IN THE SHOW — • Study: 2024 State of Workplace Empathy Report • Website: DoSomething.org • Book: Unlocking Generational CODES: Understanding What Makes the Generations Tick and What Ticks Them OFF by Anna Liotta • Book: Drive: The Surprising Truth About What Motivates Us by Daniel Pink • Past episode: 155: Managing Defensiveness for Stronger Collaborations with Jim Tamm — THANK YOU, SPONSORS! — • LinkedIn Jobs. Post your job for free at LinkedIn.com/beawesome• Jenni Kayne. Use the code AWESOME15 to get 15% off your order!See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Welcome to Courage to Advance, hosted by Kim Bohr and brought to you by SparkEffect, in partnership with The Empathy Edge.Tune in to our subseries every 3rd Thursday, right here on The Empathy Edge! Or check us out at www.CourageToAdvancePodcast.com.In this episode, we dive deep into the often oversimplified process of CEO evaluations. We explore why boards need to look beyond traditional metrics and uncover common blindspots in CEO assessments. We'll discuss the limitations of relying solely on KPIs and how to integrate both quantitative and qualitative measures to evaluate not just what a CEO achieves but how they lead. We'll examine how robust CEO evaluations impact critical board responsibilities like compensation and succession planning. The conversation will also touch on incorporating empathy and emotional intelligence into assessments. Finally, we'll reveal how well-designed evaluations can drive alignment between the board and CEO, fostering a culture of trust and continuous improvement. Join us as we uncover how to truly assess leadership effectiveness and drive organizational success through comprehensive CEO evaluations. To access the episode transcript, please search for the episode title at www.TheEmpathyEdge.comKey Takeaways:Having a relationship and building trust with some board members can create a safe space for the CEO, which can often be lonely. Soft skills are the essential skills. It doesn't matter what your organization does, these are vital skills in understanding the inputs and outputs to create success within any organization. Data only matters if you can translate and interpret it into something useful and actionable.While hitting the “whats” is important, the “hows” of getting to those “whats” are equally as important. "When we talk about sustainable organizations, and the ability for organizations to grow, just hitting the numbers isn't going to guarantee success. It's important, but it isn't the whole story." — Sandy Stelling, VP of Strategy, Analytics, and Transformation, Alaska AirlinesFrom Our Partner:SparkEffect partners with organizations to unlock the full potential of their greatestasset: their people. SparkEffect helps organizations manage change, sustain growth, and chart a path to a brighter future through their tailored assessments and expert coaching at every level.Go to sparkeffect.com/edge now and download your complimentary Professional and Organizational Alignment Review today.About Sandy Stelling, VP of Strategy, Analytics, and Transformation, Alaska AirlinesSandy most recently served as the Vice President of Strategy, Analytics, and Transformation at Alaska Airlines. A Pacific Northwest aviation leader for over 30 years, she drives change using her experience in engineering, technology, team dynamics, and process performance. She has been recognized for her collaborative, always curious, direct leadership style. Sandy believes deeply in building capability and creating capacity with individuals and teams. Her track record of building trust and coaching teams, leading through challenges and crises, and delivering financial results bring valuable perspectives to the boardroom. Sandy holds a Bachelor of Science degree in Mechanical Engineering from Lehigh University. She currently holds leadership roles on several non-profit boards.Connect with Sandy Stelling:LinkedIn: linkedin.com/in/sandy-stelling-1984501Connect with Kim Bohr and SparkEffectSparkEffect: sparkeffect.comCourage to Advance recording and resources:CourageToAdvancePodcast.comLinkedIn: linkedin.com/company/sparkeffectLinkedIn for Kim Bohr: linkedin.com/in/kimbohr Connect with Maria:Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaX: @redsliceFacebook: Red SliceAchieve radical success putting empathy into action with Businessolver. Techlology with heart, powered by people. https://www.businessolver.com/edge

In this episode of Change Leader Insights, Jessica Crow speaks with Maria Ross, a speaker, facilitator, author, and empathy advocate, about the power of empathy in the workplace (and life). Maria Ross believes cash flow, creativity, and compassion are not mutually exclusive. She is the founder of Red Slice and advises organizations on how to leverage empathy to engage and connect. Maria has authored multiple books and hosts The Empathy Edge  podcast. Maria's most recent book is The Empathy Dilemma: How Successful Leaders Balance Performance, People, and Personal Boundaries. A dynamic speaker, Maria has delighted audiences at leading conferences and organizations such as TEDx, The 3% Conference, The New York Times Small Business Summit, and Salesforce, and her insights have appeared in many media outlets, including MSNBC, NPR, Entrepreneur, Forbes, Newsweek, Huffington Post, and Thrive Global. During the conversation, Jessica and Maria discussed how to work with leaders who lack self-awareness, especially when partnering with them to create change. Says Maria, “You can't change anyone else, but what you can do is show up in the interaction. You can show up in the conversation with your empathy. It's not your job to make others empathetic, but you can show up by asking questions, staying emotionally regulated, and sharing common ground.” Highlights from the conversation include: ☑️ How leading through empathy can help manage resistance to change ☑️ Practical tips for showing up more empathetically in conversations with team members and colleagues ☑️ A deep dive into Maria's five pillars of effective but empathetic leadership: self-awareness, self-care, clarity, decisiveness, and joy If you want to learn more about empathy, leadership, and change, be sure to tune in and hear what Maria has to say!

BONUS EPISODE! Join me for a conversation with President and COO of SparkEffect, Kim Bohr as we kick off our partnership to provide you with actionable content for the next year on their podcast subseries, Courage to Advance. We talk about Kim's journey and work in helping leaders embrace change and marry data, technology, and human-centric practices to achieve success. You will love her insights on how to build resilience in today's rapidly changing landscape, and how integrating innovative technology, data-driven insights, and the human touch is the winning recipe for success in our times.We kick off our partnership where SparkEffect will be offering you monthly insights, actionable takeaways, and inspiring stories of leadership transformation and the role empathy plays in success. Tune in every 3rd Thursday, right here on The Empathy Edge! To access the episode transcript, please search for the episode title at www.TheEmpathyEdge.comKey Takeaways:AI is not going away - the more we lean in and understand, the more we can leverage it for ourselves, our clients, and our organizations.Leveraging AI in your creative endeavors is great to bounce ideas off of, especially for those who work solo.All change involves bringing people along with you. The human need for information, reassurance, connection, and upskilling never disappears. Only the challenge in front of us changes. "We believe that AI and data-driven insights are about augmenting and elevating that people-centered approach. And that's why we find the data, along with the very skill-based empathetic approach, is where the superpower is unleashed for leaders and organizations." — Kim BohrFrom Our Partner:SparkEffect partners with organizations to unlock the full potential of their greatestasset: their people. Through their tailored assessments and expert coaching at every level, SparkEffect helps organizations manage change, sustain growth, and chart a path to a brighter future.Go to sparkeffect.com/edge now and download your complimentary Professional and Organizational Alignment Review today.About Kim Bohr, President & COO, SparkEffectKim is a published author, speaker, and entrepreneur at heart. As the President and COO of SparkEffect, she brings over 25 years of experience as a cross-functional leader, executive and board advisor, and leadership and organization development professional. Kim has spent her career avidly studying and participating in companies with complex people and organizational dynamics. Making an impact on businesses is important to Kim. She stays inspired by the gratification that comes from unraveling challenging problems for individuals and companies. Her strong, strategic instincts, extensive experience, and the ability to create followership have shaped Kim into the leader she is today.Connect with Kim Bohr and SparkEffectSparkEffect: sparkeffect.comCourage to Advance recording and resources: sparkeffect.com/courage-to-advance-podcastLinkedIn: linkedin.com/company/sparkeffectLinkedIn for Kim Bohr: linkedin.com/in/kimbohr Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaX: @redsliceFacebook: Red SliceThreads: @redslicemaria

In this solo episode, Bryan talks with empathy consultant Liesel Mertes about the transformative power of empathy in sales. Liesel shares how the loss of her daughter Mercy led her to help companies build empathetic cultures. They explore how empathy helps salespeople understand their customers beyond the immediate problem, creating deeper, more meaningful connections. For sales leaders, fostering empathy means building trust and psychological safety within teams.  Liesel stresses that empathy is an ongoing practice, essential for driving better sales outcomes. Curious what the Blind Zebra Sales Operating System is all about? You can learn more here. And if you haven't already, make sure you join the Advanced Selling Podcast LinkedIn group: http://advancedsellingpodcast.com/linkedin.

"The Power of Connection: Fostering Empathy in the Digital World" is an exploration of the significance of empathy in our increasingly interconnected society. This session will delve into the importance of empathetic communication in today's digital world. We will discuss how to convey empathy effectively through various digital mediums, ways to establish authentic connections online, and the impact of empathetic communication on relationships and understanding in the digital space. This insightful session will equip you with valuable skills for navigating the digital landscape with empathy. Don't miss out!Watch it on YouTube: https://youtube.com/live/5SGOF06XBs0About our Speaker:Maria Ross is the founder of Red Slice, a consultancy that advises entrepreneurs and fast-growth businesses on how to build an irresistible brand story and authentically connect with customers. She is a keynote speaker who regularly speaks to audiences on crafting an engaging brand story that drives growth and impact. She is the author of The Empathy Edge, Branding Basics for Small Business and the Juicy Guides ebook series for entrepreneurs.Contact Maria:https://red-slice.com/Hosted by Sharon Delaney McCloud:Sharon Delaney McCloud is an Emmy Award-winning broadcaster, TEDx Speaker, Certified Diversity Executive (CDE®), adjunct professor, agency owner, cancer survivor, and communications expert dedicated to helping people make a significant impact in business and life through effective communication.Don't miss this opportunity to elevate your communication skills and unlock new possibilities for personal and professional growth!Find out more about Sharon:http://www.sharondelaney.tv/sharondelaneymccloudConnect with BIGVU, the powerful Video, Captioning & Teleprompter App:iOS:  https://apps.apple.com/us/app/teleprompter-captions-bigvu/id1124958568Android:  https://play.google.com/store/apps/details?id=bigvu.com.reporter&hl=en&gl=USWebsite:   https://bigvu.tv/Join the BIGVU Community:  https://discord.com/invite/AfMscN24c9

Empathy isn't just a soft skill—it's a powerful tool for driving business success. In this episode of the "HR Mixtape" podcast, host Shari Simpson interviews Maria Ross, a marketing and branding expert, about the importance of empathy in the business world. Maria shares insights from her book, "The Empathy Edge," emphasizing the value of compassion in achieving success. The discussion covers the impact of empathy on leadership, culture, and branding, highlighting the positive effects on engagement, performance, and innovation. Guest(s): Maria Ross, Empathy Advocate, Speaker, Author, Strategist at Red Slice LLC

Ever wondered how a leader in healthcare administration forges a path from medical assistant to innovator, while revolutionizing patient care through technology? Latoya Watkins joins us to share just that, unraveling her journey filled with grit, empathy, and a deep-seated passion for enhancing healthcare delivery. Latoya not only recounts her career trajectory but also gives us an exclusive look into her experience with our Brave Brand Strategy Program, which sculpted her into the powerhouse brand she represents today. She delves into her vision of a tech-infused healthcare future, where artificial intelligence and empathetic care coalesce to redefine patient outcomes and efficiency.As we navigate the corridors of patient-centered healthcare, Latoya discusses the transformative impact of bringing care into the comfort of patients' homes and the role of technology in freeing up valuable time for clinicians. With her keen insights from her tenure as a center operations director, she sheds light on the symbiosis of customer service and care coordination, painting a vivid image of a healthcare landscape where reduced wait times and improved experiences are not just goals but realities. Furthermore, Latoya emphasizes the significance of diversity and inclusion, sharing how an environment rich in cultural understanding can lead to better care for all. Her stories of community advocacy and hands-on leadership exemplify the undeniable influence of a dedicated healthcare professional committed to patient-centered care.Thanks for tuning in to this episode of Follow The Brand! We hope you enjoyed learning about the latest marketing trends and strategies in Personal Branding, Business and Career Development, Financial Empowerment, Technology Innovation, and Executive Presence. To keep up with the latest insights and updates from us, be sure to follow us at 5starbdm.com. See you next time on Follow The Brand!

In this episode, Sameer and Ismail deep dive into a universal issue that folks at all levels of an organization deal with on a daily basis.  That is dealing with difficult coworkers, whether its your boss, peer or subordinate, a difficult coworker can cause leaders a tremendous amount of stress as they navigate their day to day work life.  Ismail and Sameer will share personal anecdotes and most common reasons why difficult employees often end up winning in the battle between whats right for the individual and whats right for the larger organization.  Episode 33 is packed with useful tips and tricks on overcoming the challenges of dealing with difficult coworkers through empathy, understanding, and flexing your emotional intelligence to deescalate your next difficult encounter.    Feel free to send us an email at info@emotionalintelligents.com and share your thoughts or visit us at https://linktr.ee/emotionalintelligents. 

Marketing often relies on a lot of "tricks" to reach people in this noisy world. But we have an opportunity to be more intentional and responsible in our marketing - and when we do, that leads to increased customer engagement, loyalty, and yes, profit.Today, I talk with Kat Kennan about trauma-informed marketing and how we can rethink the way we promote our offerings. We talk about what trauma-informed marketing means, why brands need to pay attention, how to avoid cancel culture, and how to rethink old marketing models and get away from fear-based messaging. We discuss how trauma can show up for your customers, where you can take a pause and adapt, and some great tips on easy ways to start infusing more empathy into your marketing to boost your customer's perception of your brand. To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:Fear-based marketing techniques are going to continue to get diminishing returns. As businesses, we need to move beyond personas and really connect with our customers. Over 70% of people have experienced at least one major traumatic event in their lives. In thinking about the pandemic, we are now looking at 100%. Empathy is a bottom-line issue. 97% of customers say that empathy is important to their customer loyalty. You need to have a pretty nimble and agile group of decision-makers that can adapt and adjust campaigns on the fly based on real-time events. "It's encouraging marketers to just take a pause before they send something out to think about how it might feel or how it might read." — Kat Kennan Episode References: The Cancel Culture Checklist: Go to Kat's website radicalcustomerexperience.com & use code MARIA30 to enjoy 30% off the 1st 3 months. Check the website for all details.The Empathy Edge episodes:Charna Cassel: Recognizing Trauma at Work - Yours and OthersMelina Palmer: Why Your Customers Can't Tell You What They WantBrigette Iarusso Disrupting Toxic Business Models in the Online SpaceLindsay LaShell: A Marketing Activist Blends Purpose & ProfitUncommon GoodsOreo's responsive Super Bowl campaignBrand Story Breakthrough course to help you craft a clear, compelling brand story - includes weekly office hours with Maria!About Kat Kennan:Kat Kennan is the Founder and CEO of Radical Customer Experience™️, a groundbreaking consulting firm that encourages brands to establish genuine connections with their customers by embracing strengths-based, trauma-informed, and inclusive marketing services. With a passion for empowering individuals and driving positive change, her mission is to help brands speak up, speak out, and foster diversity, equity, inclusion, and belonging in their customer interactions. As a certified trauma-informed professional, Kat brings a crucial perspective to her work, infusing every aspect of her business ventures with a deep understanding of the human experience.Kat's unwavering commitment to creating a more inclusive and empathic world have earned her recognition and respect within the marketing and trauma-informed community. She is leading the charge in revolutionizing the way businesses interact with their customers, leaving a profound impact on the industry and society as a whole.Connect with Kat: Radical Customer Experience: radicalcustomerexperience.com LinkedIn: linkedin.com/in/katkennan Facebook: facebook.com/rcxconsulting Instagram: instagram.com/katkennan Join the tribe, download your free guide! Discover what empathy can do for you: red-slice.com/business-benefits-empathy Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaX: @redsliceFacebook: Red SliceThreads: @redslicemaria

Author and empathy advocate, Maria Ross busts myths about empathy and clearly defines what it is so that it can be effectively harnessed. In this episode of the Happy Space podcast, Maria Ross, an author and empathy advocate, shares her life-changing experience of surviving a medical trauma, highlighting the role of empathy in her recovery and its influence on her work. Maria discusses her books 'The Empathy Edge' and the soon to be released in fall 2024, 'The Empathy Dilemma,' emphasizing the operationalization of empathy in organizations and its importance in leadership. The conversation touches on common myths about empathy, its innate nature, and methods to cultivate it in business environments and personal lives. Maria and Clare explore the misconceptions surrounding empathy and sensitivity, advocating for a cultural shift towards more human-centered practices in business and personal spheres.Maria Ross is a speaker, facilitator, author, and empathy advocate who believes cash flow, creativity, and compassion are not mutually exclusive. She's spent decades helping forward-thinking leaders and teams connect and engage through empathy to accelerate growth and impact. Maria has authored multiple books, including her most recent title, “The Empathy Edge: Harnessing the Value of Compassion as an Engine for Success” and also hosts The Empathy Edge podcast. Maria understands the power of empathy on both brand and personal levels: in 2008, shortly after launching her business, she suffered a ruptured brain aneurysm that almost killed her and inspired her memoir, “Rebooting My Brain”. In it, she explores the critical importance of empathy in healing and overcoming adversity. Her next book “The Empathy Dilemma: How Successful Leaders Balance Performance, People, and Personal Boundaries”, arrives on shelves in Fall 2024.CHAPTERS03:06 The medical emergency that started Maria's journey07:38 Operationalizing empathy in organizations12:17 Busting empathy myths part 117:31 The connection between empathy and highly sensitivity people21:00 Toning your empathy muscle24:04 Busting empathy myths part 226:51 “Empathy circles” and having powerful conversations30:26 Empathy and gender in leadership36:28 Having better experiences surrounding layoffs39:55 Empathy in personal relationshipsLINKSFor active links, visit www.clarekumar.com/podcastThe Empathy Edge: Harnessing the Value of Compassion as an Engine for Success by Maria RossThe Empathy Dilemma: How Successful Leaders Balance Performance, People, and Personal Boundaries by Maria RossRebooting My Brain: How a Freak Aneurysm Reframed My Life by Maria Ross“The Empathy Edge” PodcastTedX Talk: How to Trojan Horse Leaders into Being More Empathetic | Maria RossTalks at Google: Rebooting my Brain | Maria RossClare's HSP QuizEmpathy Circles WebsiteInstitute for Patient and Family-Centered CareAwakening Compassion at WorkPhil M. JonesExactly What to Say: The Magic Words for Influence and Impact by Phil M. JonesIMAGE CREDITSThe Empathy Edge book - Maria Ross The Empathy Dilemma book - Maria Ross The Empathy Edge Podcast logo - Maria Ross Mark Cuban - WikipediaEmpathy Circles logo - Edwin RutschEmpathy Circles tents - Edwin RutschPhil M. Jone - philmjones.comExactly What to Say book - goodreads.comSatya Nadella - WikipediaOther images - CanvaLearn more about and follow Maria:InstagramYoutubeTwitterLinkedIn

Maria Ross is a speaker, leadership trainer, author, and empathy advocate who believes cash flow, creativity, and compassion are not mutually exclusive. She's spent decades helping forward-thinking leaders and teams connect and engage through empathy to accelerate growth and impact. Maria has authored multiple books, including her most recent, The Empathy Edge, and hosts The Empathy Edge podcast. Maria understands the power of empathy on a personal level: In 2008, shortly after launching her business, she suffered a near-fatal ruptured brain aneurysm that inspired her memoir, Rebooting My Brain. Her next book The Empathy Dilemma: How Successful Leaders Balance Performance, People, and Personal Boundaries, arrives Fall 2024. Listen in to hear Maria share: How she shifted from her work as a brand strategist to empathy expert How motherhood pushed her to really dig into bringing her empathy work into the  workplace Different examples of what empathy looks like in the workplace - and what the absence of it looks like How empathy in the workplace must be a combination of compassion + action Myths around empathy The significance of action behind your empathy - and how action can look for different people How we can (and why we should) use empathy in the overlap of our personal & professional lives What to do in an interaction with someone who is not being empathetic Links mentioned: Connect with Maria: https://www.red-slice.com Maria's Podcast: The Empathy Edge   TedX Talk LinkedIn Instagram Threads Twitter/X Facebook Maria on YouTube Book: Roadmap for Revolutionaries We love the sponsors that make this show possible! You can always find all the special deals and codes for all our current sponsors on our website: https://shamelessmom.com/sponsor Interested in becoming a sponsor of the Shameless Mom Academy? Email our sales team at sales@adalystmedia.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Can leadership evolution be compared to assembling a charcuterie board? Surprisingly, yes! Join me as we slice into the future of leadership and the crucial shifts needed in a post-pandemic world. My current fascination with charcuterie boards serves as a unique metaphor in our discussion, and we'll unpack how the ingredients of effective leadership are as varied and complex as those on the board. With insights from the book "The Empathy Edge," we delve into the shifts in the workforce and what employees are now seeking.We'll explore facilitating leadership with strategic empathy. This isn't about following a recipe, but rather, thoughtfully combining flavors that cater to the dynamics and tastes of your team. So, grab your cheese knife and join us for this  episode. Don't forget to check out our intentional leadership blog for even more robust flavors to enhance your leadership palate.Be the Best Leader You Know Perform with Power, Lead with Impact, Inspire GrowthTo sharpen your skills and increase your confidence, check out the Confident Leader Course: https://www.intentionaleaders.com/confident-leader

If you've been with me a minute, you know that leadership paradigms are changing. Yet it's causing an unspoken crisis for male leaders in particular. Being empathetic and showing vulnerability are not consistent with how men have been socialized or how many women leaders were advised to lead. But that ain't gonna fly anymore in today's market or with today's talent! Leaders disrupting this status quo need to be strong against the push back and show the great results.Today Carol Vallone Mitchell answers the popular question of whether women leaders are "better at" empathy than men and what role gender plays in successful collaborative leadership. We discuss how empathy is a critical trait of collaborative leaders, and she shares how leadership effectiveness has traditionally been framed in stereotypical masculine terms - and why those are no longer effective for success today. To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:Empathy is a foundation for collaborative leadership.Acquiescence, submission, and people pleasing are not empathy. If you are being burnt out by “empathy” then you're probably not actually practicing empathy. Gender is irrelevant in being an effective leader, employee, or human being. It is how you choose to lead that really matters. "Society teaches young men that to grow up and be successful, tney don't dare express their emotions- a lot of it is self control. And I think that's how empathy is perhaps a bit of a threat for men, because that message is still very much out there." — Carol Vallone Mitchell, Ph.D Episode References: Amer Kaissi, The Empathy Edge podcast: Humbitious Leadership Equals SuccessDenise Roberson, The Empathy Edge podcast: Mistakes Leaders and Boards Make When Thinking About PurposeAbout Carol Vallone Mitchell, Founding Principal, Talent Strategy Partners, Author Collaboration Code and Breaking Through "Bitch"Carol Vallone Mitchell, PH.D. has an instinct and a passion for understanding what makes people tick. This has led her to focus her career on identifying and developing leaders who will build and nurture the right workplace culture and drive results. She cofounded Talent Strategy Partners in 2001 and has brought her expertise to numerous companies, including many in the Fortune 500. Carol is the author of two books based on her research. “Collaboration Code: How Men Lead Culture Change and Nurture Tomorrow's Leaders” and “Breaking Through ‘Bitch'- How Women Can Shatter Stereotypes and Lead Fearlessly.” She has written numerous articles featured in publications including Fast Company, Chief Learning Officer, SHRM Executive, Workspan, Thrive Global, and Forbes; and, has been featured on various radio programs and podcasts.She received her doctorate in Organizational Behavior from the University of Pennsylvania Warm weather and swimming enthusiasts, Carol and her family are "honorary residents" of Hawaii, spending much of their time-off over the last 25 years in Kona. She is an avid tennis fan and plays acoustic guitar.Connect with Carol Vallone Mitchell, Ph.D: Talent Strategy Partners LLC: tsphr.comAuthor Site: carolvallonemitchell.comCollaboration Code rb.gy/tjjxelBreaking Through "Bitch" amzn.to/2zmooDAX: twitter.com/cv_mitchell LinkedIn: linkedin.com/in/carolvallonemitchell Facebook: facebook.com/collaborationcode Join the tribe, download your free guide! Discover what empathy can do for you: red-slice.com/business-benefits-empathy Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaX: @redsliceFacebook: Red SliceThreads: @redslicemaria

  In this episode Amelia chatted with Keith Boyes, Chartered Financial Planner and Managing Director of Spentwell.  Here they discussed different strategies for effective communication, what good listening looks like and the importance of empathy in a people-centric approach to financial planning. Join our community: www.nextgenplanners.co.uk

Can you believe it's almost Q4?Are you struggling to create connections with your team in hybrid or remote environments?Are you planning Q4/end-of-year/holiday gatherings and want them to be both meaningful and impactful to your business?I want to direct you to one of my favorite podcasts, The Empathy Edge with Maria Ross.  This week, she released an episode with our conversation aimed at supporting you through these challenges.Listen here: https://theempathyedge.com/teri-schmidt-empathy-infused-team-building-for-lasting-impact/*********************************************************************************READ & LEAD BOOK CLUB: Join us to network and learn as we discuss books that help us to make our workplaces more compassionate and just. You'll even have a chance to ask questions to some of the authors directly!Check out the special offer available until Sept. 17, 2023: https://www.strongertoserve.com/bookclubConnect on LinkedIn: https://www.linkedin.com/in/teri-m-schmidt/Energize and Sustain Your Team's Performance with our Learn By Doing (Good) Teambuilding Events: https://www.strongertoserve.com/teambuildingGet 1-on-1 leadership support from Teri here: https://www.strongertoserve.com/coachingSet up a free discovery call with Teri: https://calendly.com/terischmidt/discoverycall

Captains of industry and political pundits who believe the free market economy will save us all love to cite 18th-century social thinker Adam Smith and his book The Wealth of Nations. In it, he championed self-interest and a free market as a catalyst for societal improvement. But he also assumed those with the power and privilege would consider the needs of others within that free market system. Somewhere along the way, his ideas around empathy and moral obligation got stripped away from his economic philosophy. See, back then, the lines were blurred between economists, social thinkers, and philosophers. Today, I talk with Sam Fleischacker, an expert on Adam Smith, to clarify what Smith really thought about a free market and our responsibilities to society within it. We also talk about what is distinctive about Smith's conception of empathy in his own time and how it squares with today. Sam shares how empathy affects Smith's proposals for economic policy, what he had to say about our tendency to empathize more with people we already know and care for than for people very distant from us, and the big question: Should we try to empathize with people we think are evil? To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.comKey Takeaways:Judgment isn't always negative and, in some cases, it can be used to form connections - such as admiring strength of character or showing sensitivity.  Consuming art, literature, documentary and other stories of people that have different lives from you is a way to stretch your brain and think more empathetically. You must empathize with people you don't agree with, even those who you consider evil. If you want to have any hope of changing them, you need to do that. You don't have to approve of it, but you have to at least try to understand them. Empathy and criticism are not incompatible.  "Smith is very much about thinking about what everybody wants, from their own perspective, that is to say, empathizing with them. And I think that's gotten badly lost on both the left and the right in public policy." —  Sam Fleischacker About Sam Fleischacker, LAS Distinguished Professor of PhilosophySam Fleischacker is LAS Distinguished Professor of Philosophy at the University of Illinois in Chicago.  He works on moral and political philosophy, and the philosophy of religion. He is the author of nine books, including Adam Smith, Being Me Being You:  Adam Smith and Empathy, A Third Concept of Liberty:  Judgment and Freedom in Kant and Adam Smith, and On Adam Smith's Wealth of Nations:  A Philosophical Companion.  He was President of the International Adam Smith Society from 2006 to 2010.References Mentioned:Edwin Rutsch, The Empathy Edge podcast: How Empathy Circles Can Change the WorldDavid Weissman, The Empathy Edge podcast: From MAGA to Jewish Liberal ProgressiveMARIA'S COURSELearn more about Maria's new Brand Story Breakthrough course, starting September 8. Spots are limited so grab yours before it's gone to start attracting more of your ideal customers and boosting revenue and growth: https://bit.ly/BSBcourseConnect with Sam FleischackerUniversity of Illinois at Chicago: https://phil.uic.edu/philosophy/people/faculty/fleischackerFacebook: https://www.facebook.com/sam.fleischacker.7Books: Adam Smith (Routledge, 2021)Being Me Being You:  Adam Smith and Empathy (University of Chicago Press, 2019) Don't forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice

Captains of industry and political pundits who believe the free market economy will save us all love to cite 18th-century social thinker Adam Smith and his book The Wealth of Nations. In it, he championed self-interest and a free market as a catalyst for societal improvement. But he also assumed those with the power and privilege would consider the needs of others within that free market system. Somewhere along the way, his ideas around empathy and moral obligation got stripped away from his economic philosophy. See, back then, the lines were blurred between economists, social thinkers, and philosophers. Today, I talk with Sam Fleischacker, an expert on Adam Smith, to clarify what Smith really thought about a free market and our responsibilities to society within it. We also talk about what is distinctive about Smith's conception of empathy in his own time and how it squares with today. Sam shares how empathy affects Smith's proposals for economic policy, what he had to say about our tendency to empathize more with people we already know and care for than for people very distant from us, and the big question: Should we try to empathize with people we think are evil? To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.comKey Takeaways:Judgment isn't always negative and, in some cases, it can be used to form connections - such as admiring strength of character or showing sensitivity.  Consuming art, literature, documentary and other stories of people that have different lives from you is a way to stretch your brain and think more empathetically. You must empathize with people you don't agree with, even those who you consider evil. If you want to have any hope of changing them, you need to do that. You don't have to approve of it, but you have to at least try to understand them. Empathy and criticism are not incompatible.  "Smith is very much about thinking about what everybody wants, from their own perspective, that is to say, empathizing with them. And I think that's gotten badly lost on both the left and the right in public policy." —  Sam Fleischacker About Sam Fleischacker, LAS Distinguished Professor of PhilosophySam Fleischacker is LAS Distinguished Professor of Philosophy at the University of Illinois in Chicago.  He works on moral and political philosophy, and the philosophy of religion. He is the author of nine books, including Adam Smith, Being Me Being You:  Adam Smith and Empathy, A Third Concept of Liberty:  Judgment and Freedom in Kant and Adam Smith, and On Adam Smith's Wealth of Nations:  A Philosophical Companion.  He was President of the International Adam Smith Society from 2006 to 2010.References Mentioned:Edwin Rutsch, The Empathy Edge podcast: How Empathy Circles Can Change the WorldDavid Weissman, The Empathy Edge podcast: From MAGA to Jewish Liberal ProgressiveMARIA'S COURSELearn more about Maria's new Brand Story Breakthrough course, starting September 8. Spots are limited so grab yours before it's gone to start attracting more of your ideal customers and boosting revenue and growth: https://bit.ly/BSBcourseConnect with Sam FleischackerUniversity of Illinois at Chicago: https://phil.uic.edu/philosophy/people/faculty/fleischackerFacebook: https://www.facebook.com/sam.fleischacker.7Books: Adam Smith (Routledge, 2021)Being Me Being You:  Adam Smith and Empathy (University of Chicago Press, 2019) Don't forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice

Your organization is not just some static, monolithic thing. It's actually a forest - living, breathing, adapting, full of evolving biodiversity. Often leaders get stuck, focusing on our productivity and numbers, and end up underperforming as a result, causing disengagement and mental health crises in their wake. Today, Catherine Bell shares how integrating consciousness, empathy, and relationship-building creates an Awakening Company that combines profitable performance with conscious purpose.We discuss what an Awakening Company looks like, how empathetic leaders can be more self-aware and conscious in the moment - leading to higher engagement and performance - and she shares an empathic practice to bring you home to your body in a nanosecond. She fuses compassion, relationships, and consciousness with tangible business performance and transformation - your invitation today is to be brave enough to transform your leadership style to reap all the rewards! Key Takeaways:Focus on creating healthy, vibrant cultures within your organizations. In the connections, the processes come alive. Our beingness and our ability to relate to one another is where the awakening is. You cannot check your being at the door when you get to work. We all have a sphere of influence. You can create a microculture around you that encourages empathy and connection, without waiting for the decree to come from higher up in your organization. "We need seasons in our organizations. We need quiet time. We can't just be relentlessly on the go and at the mercy of productivity. An awakening organization pauses, takes a breath, and then something more creative and dynamic can come in." —  Catherine Bell About Catherine Bell:Catherine is a successful serial entrepreneur, business leader, and best-selling business author who focuses on awakening the fire within as Founder of The Awakened Company. She's also the author of the revolutionary business book, Awakened Company. Her focus is on helping ignite and sustain the fire within by helping organizations create healthy cultures through her practical experience, wisdom traditions, and business research.  She has taught the Awakened Company process in 23 different countries.  She was recently recognized by Inc. Magazine as one of the top 10 innovative CEOs revamping the future.Previously, Catherine founded BluEra, a Profit 500 executive search firm. As a top-200 growing company in Canada and top-10 in Alberta, BluEra was a successful example of the Awakened Company System in action, one that is being integrated into the Smith (Queen's) School of Business Masters of Entrepreneurship. She now helps organizations develop culture strategies.Catherine has been published in Fortune, HBR, Profit, Conscious Company Magazine, Women of Influence, and has written for the UN. She has worked around the globe from the UK to Cuba, with Fortune 500 companies, and serial entrepreneurs.Connect with Catherine BellThe Awakened Company: https://awakenedcompany.com/Her book, The Awakened CompanyTwitter: https://twitter.com/awakenedcompanyLinkedIn: https://www.linkedin.com/in/bellcatherine/Facebook: https://www.facebook.com/awakenedcompanyInstagram: https://www.instagram.com/theawakenedcompany/YouTube: https://www.youtube.com/channel/UC5XwzGZacXitTYvb4NPdhgwVimeo Channel: https://vimeo.com/user27041330Awakenly App: https://www.awakenly.app/References Mentioned:Enneagram: https://awakenedcompany.com/enneagram-courses-awakened-company/The Empathy Edge podcast, Chris L. Johnson, When Leaders Pause, They WinCarol Dweck, Mindset: The New Psychology of Success Don't forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy  Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice

Your organization is not just some static, monolithic thing. It's actually a forest - living, breathing, adapting, full of evolving biodiversity. Often leaders get stuck, focusing on our productivity and numbers, and end up underperforming as a result, causing disengagement and mental health crises in their wake. Today, Catherine Bell shares how integrating consciousness, empathy, and relationship-building creates an Awakening Company that combines profitable performance with conscious purpose.We discuss what an Awakening Company looks like, how empathetic leaders can be more self-aware and conscious in the moment - leading to higher engagement and performance - and she shares an empathic practice to bring you home to your body in a nanosecond. She fuses compassion, relationships, and consciousness with tangible business performance and transformation - your invitation today is to be brave enough to transform your leadership style to reap all the rewards! Key Takeaways:Focus on creating healthy, vibrant cultures within your organizations. In the connections, the processes come alive. Our beingness and our ability to relate to one another is where the awakening is. You cannot check your being at the door when you get to work. We all have a sphere of influence. You can create a microculture around you that encourages empathy and connection, without waiting for the decree to come from higher up in your organization. "We need seasons in our organizations. We need quiet time. We can't just be relentlessly on the go and at the mercy of productivity. An awakening organization pauses, takes a breath, and then something more creative and dynamic can come in." —  Catherine Bell About Catherine Bell:Catherine is a successful serial entrepreneur, business leader, and best-selling business author who focuses on awakening the fire within as Founder of The Awakened Company. She's also the author of the revolutionary business book, Awakened Company. Her focus is on helping ignite and sustain the fire within by helping organizations create healthy cultures through her practical experience, wisdom traditions, and business research.  She has taught the Awakened Company process in 23 different countries.  She was recently recognized by Inc. Magazine as one of the top 10 innovative CEOs revamping the future.Previously, Catherine founded BluEra, a Profit 500 executive search firm. As a top-200 growing company in Canada and top-10 in Alberta, BluEra was a successful example of the Awakened Company System in action, one that is being integrated into the Smith (Queen's) School of Business Masters of Entrepreneurship. She now helps organizations develop culture strategies.Catherine has been published in Fortune, HBR, Profit, Conscious Company Magazine, Women of Influence, and has written for the UN. She has worked around the globe from the UK to Cuba, with Fortune 500 companies, and serial entrepreneurs.Connect with Catherine BellThe Awakened Company: https://awakenedcompany.com/Her book, The Awakened CompanyTwitter: https://twitter.com/awakenedcompanyLinkedIn: https://www.linkedin.com/in/bellcatherine/Facebook: https://www.facebook.com/awakenedcompanyInstagram: https://www.instagram.com/theawakenedcompany/YouTube: https://www.youtube.com/channel/UC5XwzGZacXitTYvb4NPdhgwVimeo Channel: https://vimeo.com/user27041330Awakenly App: https://www.awakenly.app/References Mentioned:Enneagram: https://awakenedcompany.com/enneagram-courses-awakened-company/The Empathy Edge podcast, Chris L. Johnson, When Leaders Pause, They WinCarol Dweck, Mindset: The New Psychology of Success Don't forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy  Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice

Porsche and Honda both make cars. They do NOT have the same brand story. They are not selling to the same people. Customers buy from them for very different reasons - not simply "because I need a car." Your business, no matter what industry you are in, needs to understand this.People often ask me, "How the heck did you, as a brand strategist, come to now be an empathy advocate, author, and speaker?" And I tell them the truth: Empathy has been the success secret of my marketing career.Marketers get this. You can't influence or persuade someone - or build right-fit offerings for them - if you don't understand them. You must peek into their lives, see things how they see them, and ensure your solutions meet those needs, address those goals, and fulfill those aspirations. Or quite frankly, they should not be doing business with you. To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.comKey Takeaways:Your messaging needs to be about more than just the product. Your brand story should connect and engage with your audience. Research proves we often make decisions with subconscious emotion, then justify them with logic. Good marketing is not sleazy - when done right and genuinely with offering value as the intention, it's a way to let people who need you the most find you. "Empathy in marketing is understanding the goals, desires, fears, values, and needs of your ideal audience and creating products and services that speak to them." —  Maria Ross  Episode References: My new course! Brand Story BreakthroughBranding Basics for Small Business, 2nd Edition (2014)Nike If You Let Me Play AdJust one of many Subaru ads I love!The Empathy Edge with Melina Palmer: Why Your Customers Can't Tell You What They Want Don't forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice

Porsche and Honda both make cars. They do NOT have the same brand story. They are not selling to the same people. Customers buy from them for very different reasons - not simply "because I need a car." Your business, no matter what industry you are in, needs to understand this.People often ask me, "How the heck did you, as a brand strategist, come to now be an empathy advocate, author, and speaker?" And I tell them the truth: Empathy has been the success secret of my marketing career.Marketers get this. You can't influence or persuade someone - or build right-fit offerings for them - if you don't understand them. You must peek into their lives, see things how they see them, and ensure your solutions meet those needs, address those goals, and fulfill those aspirations. Or quite frankly, they should not be doing business with you. To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.comKey Takeaways:Your messaging needs to be about more than just the product. Your brand story should connect and engage with your audience. Research proves we often make decisions with subconscious emotion, then justify them with logic. Good marketing is not sleazy - when done right and genuinely with offering value as the intention, it's a way to let people who need you the most find you. "Empathy in marketing is understanding the goals, desires, fears, values, and needs of your ideal audience and creating products and services that speak to them." —  Maria Ross  Episode References: My new course! Brand Story BreakthroughBranding Basics for Small Business, 2nd Edition (2014)Nike If You Let Me Play AdJust one of many Subaru ads I love!The Empathy Edge with Melina Palmer: Why Your Customers Can't Tell You What They Want Don't forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice

In 2016, on a leap of faith, I signed up for something called a Power Circle and was guided through a six month process by this amazing facilitator Jamie Greenwood. In the space that Jamie held for a small group of us, I said out loud my dreams for Mother's Quest for the first time, and at Jamie's urging, started a Facebook Group for the community I hoped to grow in my journey. Six plus years, almost a 100 podcast episodes, and over a thousand FB Group members later, Jamie has become a mother herself, and has evolved her coaching practice into one that that teaches big-dreaming, high-achieving women, many of them mothers, how to set boundaries and find home within ourselves, without an ounce of guilt. Jamie is also the host of The Path Home, a podcast that explores the many facets of home, how we find home in ourselves and how we create a sense of home in our work, our relationships, our communities and in the future we want to see. When we arrived to this interview as 2022 was coming to a close, Jamie and I were both in the midst of juggling health and wellness challenges with our children. The conversation that unfolded was the reminder we both needed of the power of self-care, of how grateful we are for the flexibility to reorganize things to care for our children when needed, and of finding and communicating our boundaries. Jamie has found a definition she loves…”boundaries are the safe distance at which I can love you and I can love myself.”   I loved this intimate conversation with the coach that helped me find my way at the start of Mother's Quest. In listening, I hope you are reminded, as I was, to slow down, to pay attention to what our bodies are telling us, to trust ourselves to set boundaries, to connect to what we're hungry for and to be brave enough to say it out loud. I hope this episode helps you come home to yourself.  This Episode's Challenge:  Part of coming home to ourselves is about bravery. Reach out to people for connection, and you might be surprised that you can build an instant community. Know that If you have a hunger for something, others likely have that hunger too. Ask yourself, “what kind of connection am I hungry for in my relationships and in my own community?” Then reach out.     About Jamie Greenwood: Jamie Greenwood is a self care and leadership coach and the founder of Homecoming, a 6 month group coaching program that teaches big-dreaming, high-achieving women how to set boundaries and find home in themselves, without an ounce of guilt. With over 15 years experience, Jamie specializes in helping women get really clear on who they are, how they want to live and then actually doing it on their own terms.  Jamie is also the host of The Path Home, a podcast that explores the many facets of home, how we find home in ourselves and how we create a sense of home in our work, our relationships, our communities and in the future we want to see. When Jamie's not coaching, speaking, or podcasting, you can find her running after her 14 year old, 6 year old and 4 year old daughters and wondering what's for dinner.   Connect with Jamie: Website | https://jamiegreenwood.co/ Podcast | https://jamiegreenwood.co/the-path-home-podcast Facebook | www.facebook.com/jamie.m.greenwood Instagram https://www.instagram.com/jamiegreenwoodcoaching/   Topics Discussed in this Episode: Navigating disappointment and that feeling of taking one step forward two steps back when challenges come up with our children How Jamie takes care of her children's needs without compromising her own What Jamie says to her children at breakfast that demonstrates to them that she matters too Jamie's favorite definition of “boundaries”…it's so beautiful! The importance of speaking our truth and why we should not use a “gratitude bypass” to obscure it.  Jamie's experience on Instagram and why she stopped using it   Making space to be quiet and to connect with our own wisdom Being brave and reaching out others   Resources Mentioned: Ep 94: Dear Body: Reflections on Embracing and Embodying 50 http://mothersquest.com/ep-94-dear-body-reflections-on-embracing-and-embodying-50/ Ep 95: An Anti-Hustle Guide To Living Your E.P.I.C. Life with She Build's Jadah Sellner https://mothersquest.com/ep-95-an-anti-hustle-guide-to-living-your-e-p-i-c-life-with-she-builds-jadah-sellner/ The Path Home Podcast | https://jamiegreenwood.co/the-path-home-podcast Homecoming | https://jamiegreenwood.co/homecoming   This Episode is Dedicated by Maria Ross Maria Ross is a speaker, facilitator, author, and empathy advocate who believes cash flow, creativity, and compassion are not mutually exclusive. She's spent decades helping forward-thinking leaders and teams connect and engage through empathy to accelerate growth and impact. Maria has authored multiple books, including her most recent title, The Empathy Edge: Harnessing the Value of Compassion as an Engine for Success and also hosts The Empathy Edge podcast.  Maria has appeared in many prominent media outlets, including MSNBC, NPR, Wisdom from the Top with Guy Raz (NPR), Forbes.com, Entrepreneur, and Thrive Global. She has spoken to audiences ranging from TEDx audiences to Salesforce to The 3% Conference and has conducted empathy workshops for leading organizations such as TBWA, CHRISTUS Health and New York Life. Her thought leadership writing has appeared in multiple publications including Entrepreneur.com, Newsweek, and Huffington Post. Maria lives in the San Francisco Bay Area with her husband and young son and serves clients worldwide.   Maria's Links LinkedIn: https://www.linkedin.com/in/mariajross/ Instagram: @redslicemaria //  https://www.instagram.com/redslicemaria/ Twitter: @redslice // https://www.twitter.com/redslice Facebook: https://www.facebook.com/redslice YouTube: https://www.youtube.com/user/mariajross   The Spark Your E.P.I.C. Year Workshop: A Virtual Milestone Hike Is Coming February 11th!  I want to invite you to one of my favorite new year traditions. It's a Spark Your E.P.I.C. Year Workshop, in the form of a reflective Virtual Milestone Hike that will help us pack up the learning from the year that has ended and set intentions for the one ahead.  No sweating required since we'll be in the comfort of our own home. To learn more and sign up, visit www.tinyurl.com/sparkyourepicyear23. Spaces are limited and I hope you will claim one. Mother's Quest is a podcast and community for moms who are ready to live a truly E.P.I.C. life. Join in for intimate conversations with a diverse group of inspiring mothers as they share how they are living an E.P.I.C. life, Engaging mindfully with their children (E), Passionately and Purposefully making a difference beyond their family (P), Investing in themselves (I), and Connecting to a strong support network (C).   Join our community of mothers to light the way and sustain you on your quest at www.facebook.com/groups/mothersquest

Racism was designed to keep us apart, It was designed to create conflict and a scarcity mindset. When we're socialized to hide our authentic selves and not bring who we really are to every interaction, we just cannot connect. Leaders, whether tackling diversity and inclusion or just everyday engagement and performance, can learn a lot of lessons about how authenticity and connection lead to better outcomes.My guest today, Berwick Mahdi Davenport, and I tackled big questions for amazingly useful insights.  We discussed what is the ultimate human need, what role authentic connection plays in satisfying that need, and how listening is the hardest but most effective practice for leaders. We defined honesty, vulnerability, and authenticity in meaningful ways you can apply to your leadership right now, and how the lack of them gets in the way of effective performance. Finally, we talked about how racism and racial inequity play out in the workplace and society, preventing us from creating together and making smarter decisions.Key Takeaways:When you talk less and listen more, your leadership will transform. The ultimate human need is significance - this can look like a job package, a job title, a connection, relationships, love, and so much more. But it is all the same thing - they want to matter.When we are not authentic to ourselves and to those around us, people notice and feel that, and it causes a disconnect within ourselves. Everybody deserves to have the respect and space to grow. Nobody gets to where they are now overnight."What we have to realize as a leader is that you cannot pay people anything of equal value, no matter how much it is, to their life. Please don't forget to live, because this thing happens so quickly." —  Berwick Mahdi DavenportAbout Berwick Mahdi Davenport, CEO, Soul Focused GroupMahdi, CEO of Soul Focused Group, brings over thirty years of experience as a practicing life coach and anti-racist organizer, facilitator, and spiritual teacher. Mahdi's primary focus has been and continues to be facilitating human connection that helps people recover and heal from racism and other forms of mental and emotional trauma. This expertise and passion allowed Mahdi to expertly hold space for leaders to explore and heal from the cultural programming that allows racism to sustain.Mahdi brings patience, wisdom, and lightning-bolt directness to his mission.  He is an alchemist at creating space for healing to make a new way of seeing possible.Mahdi's honest, transformative, and healing approach at facilitating human connection gives birth to genuine relationships, friendships, and partnerships. People who once didn't see eye to eye find themselves standing on common ground. The shift happens on common ground.References Mentioned:The Empathy Edge podcast with Paul Marobella: https://theempathyedge.com/paul-marobella-leading-through-crisis/The Empathy Edge podcast with Daniel Jahn: https://theempathyedge.com/daniel-jahn-racial-solidarity-and-the-psychology-of-racism/The Empathy Edge podcast with M.E. Hart: https://theempathyedge.com/m-e-hart-how-to-bridge-divisions-by-embracing-our-common-humanity/The Empathy Edge podcast with M.E. Hart: https://theempathyedge.com/m-e-hart-how-to-have-honest-conversations-at-work/Connect with Berwick Mahdi DavenportEmail: berwickdavenport@gmail.comSoul Focused Group: https://www.soulfocusedgroup.comLinkedIn: https://www.linkedin.com/in/berwick-mahdi-davenport-3494a42Facebook: https://www.facebook.com/berwick.davenportInstagram: https://www.instagram.com/thesoulfocusedgroup/Their New Workshop: Creating Human Solidarity: The Solution To Ending RacismDon't forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathyConnect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice

Racism was designed to keep us apart, It was designed to create conflict and a scarcity mindset. When we're socialized to hide our authentic selves and not bring who we really are to every interaction, we just cannot connect. Leaders, whether tackling diversity and inclusion or just everyday engagement and performance, can learn a lot of lessons about how authenticity and connection lead to better outcomes.My guest today, Berwick Mahdi Davenport, and I tackled big questions for amazingly useful insights.  We discussed what is the ultimate human need, what role authentic connection plays in satisfying that need, and how listening is the hardest but most effective practice for leaders. We defined honesty, vulnerability, and authenticity in meaningful ways you can apply to your leadership right now, and how the lack of them gets in the way of effective performance. Finally, we talked about how racism and racial inequity play out in the workplace and society, preventing us from creating together and making smarter decisions.Key Takeaways:When you talk less and listen more, your leadership will transform. The ultimate human need is significance - this can look like a job package, a job title, a connection, relationships, love, and so much more. But it is all the same thing - they want to matter.When we are not authentic to ourselves and to those around us, people notice and feel that, and it causes a disconnect within ourselves. Everybody deserves to have the respect and space to grow. Nobody gets to where they are now overnight."What we have to realize as a leader is that you cannot pay people anything of equal value, no matter how much it is, to their life. Please don't forget to live, because this thing happens so quickly." —  Berwick Mahdi DavenportAbout Berwick Mahdi Davenport, CEO, Soul Focused GroupMahdi, CEO of Soul Focused Group, brings over thirty years of experience as a practicing life coach and anti-racist organizer, facilitator, and spiritual teacher. Mahdi's primary focus has been and continues to be facilitating human connection that helps people recover and heal from racism and other forms of mental and emotional trauma. This expertise and passion allowed Mahdi to expertly hold space for leaders to explore and heal from the cultural programming that allows racism to sustain.Mahdi brings patience, wisdom, and lightning-bolt directness to his mission.  He is an alchemist at creating space for healing to make a new way of seeing possible.Mahdi's honest, transformative, and healing approach at facilitating human connection gives birth to genuine relationships, friendships, and partnerships. People who once didn't see eye to eye find themselves standing on common ground. The shift happens on common ground.References Mentioned:The Empathy Edge podcast with Paul Marobella: https://theempathyedge.com/paul-marobella-leading-through-crisis/The Empathy Edge podcast with Daniel Jahn: https://theempathyedge.com/daniel-jahn-racial-solidarity-and-the-psychology-of-racism/The Empathy Edge podcast with M.E. Hart: https://theempathyedge.com/m-e-hart-how-to-bridge-divisions-by-embracing-our-common-humanity/The Empathy Edge podcast with M.E. Hart: https://theempathyedge.com/m-e-hart-how-to-have-honest-conversations-at-work/Connect with Berwick Mahdi DavenportEmail: berwickdavenport@gmail.comSoul Focused Group: https://www.soulfocusedgroup.comLinkedIn: https://www.linkedin.com/in/berwick-mahdi-davenport-3494a42Facebook: https://www.facebook.com/berwick.davenportInstagram: https://www.instagram.com/thesoulfocusedgroup/Their New Workshop: Creating Human Solidarity: The Solution To Ending RacismDon't forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathyConnect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice

Great leaders are self-aware about their own strengths and encourage their teams to be as well. They harmonize everyone's strengths, including their own, so folks know when to lean in or rely on others.  These leaders actively leverage strengths to achieve high performance, but it starts with being willing and curious about your strengths.Today, Brandon Miller and I talk about the GALLUP Clifton Strengths Finder - and I share a little about my results from 2016, and how they led to researching and writing The Empathy Edge! Brandon shares why you as a leader should care about strengths-based development, and the role emotional intelligence plays in it. We discuss the strength of empathy and how it influences organizational outcomes. And Brandon tells us about times when he's had to recommend decision makers use empathy to support their teams. We even talk about the shadow sides of some of the strengths. It's a fascinating discussion all you leaders and aspiring leaders will just love - and Brandon has a very special offer for all of you at the end, so stay tuned. Key Takeaways:Emotional intelligence, at its core, is thinking with our frontal lobe. It's just thinking logically, carefully and, at times, slowly, through situations.The strength of empathy and the dictionary definition of empathy are not the same thing. Even if you do not have the strength of empathy, you can be empathetic. Utilizing the strengths finder will allow your team to have a common language to talk about your strengths. "Any effective psychometric assessment gives the gift of self-awareness. I get to know myself and my best place, my worst place, and everything in the middle. If I can get to the point where I know myself that way, without judgment, I have climbed the ladder of emotional intelligence." —  Brandon Miller About Brandon Miller, Author, Certified Strengths Coach, CEOBrandon Miller is one of the FIRST 7 Certified GALLUP Clifton Strengths Finder Coaches in the world. Over 15 years ago, he was a very early practitioner of Clifton StrengthsFinder using it as the Executive Leader for a non-profit organization. He has since coached hundreds of leaders to find and leverage their strengths for themselves and their teams. He is the CEO of 34 Strong, a coaching and consulting firm dedicated to improving employee engagement. He has nearly 15 years of experience providing specialized leadership training, coaching, advising, and facilitating.Brandon is also the Co-Founder of Incredible Family, a consulting agency that educates, empowers, and encourages working parents to take a strengths-based approach to parenting in order to unlock their best selves and raise strong, happy children and teens. He and his wife Analyn Miller are successful business owners, parents to seven children, and authors of Play To Their Strengths and Incredible Parent.Brandon's Special Offer!If you're interested in taking the Clifton Strengths Finder assessment for FREE to learn more about your strengths, please email Brandon at brandon@34strong.com for complimentary test access.Connect with Brandon Miller34Strong: https://34strong.com/Twitter: https://twitter.com/brandon34strongLinkedIn: https://www.linkedin.com/in/brandon-miller-873a6bb/Facebook: https://www.facebook.com/analynbrandonBook: Play to Their Strengths by Analyn and Brandon Miller https://www.amazon.com/Play-Their-Strengths-Approach-Parenting/dp/0736976175Book: Incredible Parent by Analyn and Brandon Millerhttps://www.amazon.com.mx/Incredible-Parent-Parenting-Strengths-Confidence/dp/0736981691 Don't forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy  Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice

Great leaders are self-aware about their own strengths and encourage their teams to be as well. They harmonize everyone's strengths, including their own, so folks know when to lean in or rely on others.  These leaders actively leverage strengths to achieve high performance, but it starts with being willing and curious about your strengths.Today, Brandon Miller and I talk about the GALLUP Clifton Strengths Finder - and I share a little about my results from 2016, and how they led to researching and writing The Empathy Edge! Brandon shares why you as a leader should care about strengths-based development, and the role emotional intelligence plays in it. We discuss the strength of empathy and how it influences organizational outcomes. And Brandon tells us about times when he's had to recommend decision makers use empathy to support their teams. We even talk about the shadow sides of some of the strengths. It's a fascinating discussion all you leaders and aspiring leaders will just love - and Brandon has a very special offer for all of you at the end, so stay tuned. Key Takeaways:Emotional intelligence, at its core, is thinking with our frontal lobe. It's just thinking logically, carefully and, at times, slowly, through situations.The strength of empathy and the dictionary definition of empathy are not the same thing. Even if you do not have the strength of empathy, you can be empathetic. Utilizing the strengths finder will allow your team to have a common language to talk about your strengths. "Any effective psychometric assessment gives the gift of self-awareness. I get to know myself and my best place, my worst place, and everything in the middle. If I can get to the point where I know myself that way, without judgment, I have climbed the ladder of emotional intelligence." —  Brandon Miller About Brandon Miller, Author, Certified Strengths Coach, CEOBrandon Miller is one of the FIRST 7 Certified GALLUP Clifton Strengths Finder Coaches in the world. Over 15 years ago, he was a very early practitioner of Clifton StrengthsFinder using it as the Executive Leader for a non-profit organization. He has since coached hundreds of leaders to find and leverage their strengths for themselves and their teams. He is the CEO of 34 Strong, a coaching and consulting firm dedicated to improving employee engagement. He has nearly 15 years of experience providing specialized leadership training, coaching, advising, and facilitating.Brandon is also the Co-Founder of Incredible Family, a consulting agency that educates, empowers, and encourages working parents to take a strengths-based approach to parenting in order to unlock their best selves and raise strong, happy children and teens. He and his wife Analyn Miller are successful business owners, parents to seven children, and authors of Play To Their Strengths and Incredible Parent.Brandon's Special Offer!If you're interested in taking the Clifton Strengths Finder assessment for FREE to learn more about your strengths, please email Brandon at brandon@34strong.com for complimentary test access.Connect with Brandon Miller34Strong: https://34strong.com/Twitter: https://twitter.com/brandon34strongLinkedIn: https://www.linkedin.com/in/brandon-miller-873a6bb/Facebook: https://www.facebook.com/analynbrandonBook: Play to Their Strengths by Analyn and Brandon Miller https://www.amazon.com/Play-Their-Strengths-Approach-Parenting/dp/0736976175Book: Incredible Parent by Analyn and Brandon Millerhttps://www.amazon.com.mx/Incredible-Parent-Parenting-Strengths-Confidence/dp/0736981691 Don't forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy  Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice

If you've ever experienced the healthcare system due to a medical emergency or a chronic illness, then you know the system is often set up to deliver cookie cutter outputs based on inputs. There is little room for "true empathy" even though many healthcare professionals want to help people. In healthcare - and in our workplaces and organizations - we tend to get empathy wrong! Empathy is not about being nice, quickly easing someone's pain or solving their problem. Empathy is about being with someone, deeply listening, and adapting based on their history, context and point of view. That's how you find root causes and effectively and collaboratively solve problems for the long term - rather than band-aiding challenges for the short term.It was a joy today to speak to functional nutritionist, Andrea Nakayama. We discuss how a personal tragedy when she was just 7 weeks pregnant led her to the work of empowering health practitioners to rethink nutrition, systems and care protocols. Andrea shares what the Empathy Trap is and why so many of us fall into it, leading to negative results.  Tune in if you say you're empathetic but constantly feel anxious and overwhelmed! We discuss how to balance empathy with personal boundaries through her ART framework for patient care - which is a powerful tool for any leader in any industry. Andrea also shared her perspective on the health conversations coming out of the pandemic around mental health and wellness. I had such an epiphany  in this interview about HOW we can show empathy without losing ourselves - and how to problem solve with empathy - take a listen! Key Takeaways:In functional nutrition and functional medicine, it is about creating a therapeutic partnership, looking for root causes, and taking a systems based approach. Doctors do not get a lot of nutrition training in medical school. They can't know what they don't know and, a lot of the time, they are not willing to make recommendations they cannot follow up on or know how to follow up on. In health care, the training is about the x for the y. We need to broaden our perspective of what healthcare is, how people have access, and understand that the solution is multidimensional.  "Oftentimes, we overlap the problem and the solution, we spend five minutes on the problem and 45 minutes on the solution. And we actually have to flip that: When we spend more time in the assessment, we better understand our road to a sustainable solution." —  Andrea Nakayama  About Andrea Nakayama, Functional Nutritionist:As the host of the 15-Minute Matrix Podcast and the founder of Functional Nutrition Alliance, Andrea is leading thousands of students and practitioners around the globe in a revolution to offer better solutions to the growing chronic illness epidemic. By highlighting the importance of systems biology, root cause methodology, and therapeutic partnerships, she helps historically underserved individuals reclaim ownership of their health.References Mentioned:Rhonda Manns, The Empathy Edge podcast, Design Thinking in Healthcare - and BeyondConnect with Andrea Nakayama:Website: https://andreanakayama.comFX Nutrition: https://www.fxnutrition.com/about-andrea/LinkedIn: https://www.linkedin.com/in/andreanakayama/Facebook: https://www.facebook.com/AndreaNakayama.pageInstagram: https://www.instagram.com/andreanakayama/  Don't forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy  Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice

If you've ever experienced the healthcare system due to a medical emergency or a chronic illness, then you know the system is often set up to deliver cookie cutter outputs based on inputs. There is little room for "true empathy" even though many healthcare professionals want to help people. In healthcare - and in our workplaces and organizations - we tend to get empathy wrong! Empathy is not about being nice, quickly easing someone's pain or solving their problem. Empathy is about being with someone, deeply listening, and adapting based on their history, context and point of view. That's how you find root causes and effectively and collaboratively solve problems for the long term - rather than band-aiding challenges for the short term.It was a joy today to speak to functional nutritionist, Andrea Nakayama. We discuss how a personal tragedy when she was just 7 weeks pregnant led her to the work of empowering health practitioners to rethink nutrition, systems and care protocols. Andrea shares what the Empathy Trap is and why so many of us fall into it, leading to negative results.  Tune in if you say you're empathetic but constantly feel anxious and overwhelmed! We discuss how to balance empathy with personal boundaries through her ART framework for patient care - which is a powerful tool for any leader in any industry. Andrea also shared her perspective on the health conversations coming out of the pandemic around mental health and wellness. I had such an epiphany  in this interview about HOW we can show empathy without losing ourselves - and how to problem solve with empathy - take a listen! Key Takeaways:In functional nutrition and functional medicine, it is about creating a therapeutic partnership, looking for root causes, and taking a systems based approach. Doctors do not get a lot of nutrition training in medical school. They can't know what they don't know and, a lot of the time, they are not willing to make recommendations they cannot follow up on or know how to follow up on. In health care, the training is about the x for the y. We need to broaden our perspective of what healthcare is, how people have access, and understand that the solution is multidimensional.  "Oftentimes, we overlap the problem and the solution, we spend five minutes on the problem and 45 minutes on the solution. And we actually have to flip that: When we spend more time in the assessment, we better understand our road to a sustainable solution." —  Andrea Nakayama  About Andrea Nakayama, Functional Nutritionist:As the host of the 15-Minute Matrix Podcast and the founder of Functional Nutrition Alliance, Andrea is leading thousands of students and practitioners around the globe in a revolution to offer better solutions to the growing chronic illness epidemic. By highlighting the importance of systems biology, root cause methodology, and therapeutic partnerships, she helps historically underserved individuals reclaim ownership of their health.References Mentioned:Rhonda Manns, The Empathy Edge podcast, Design Thinking in Healthcare - and BeyondConnect with Andrea Nakayama:Website: https://andreanakayama.comFX Nutrition: https://www.fxnutrition.com/about-andrea/LinkedIn: https://www.linkedin.com/in/andreanakayama/Facebook: https://www.facebook.com/AndreaNakayama.pageInstagram: https://www.instagram.com/andreanakayama/  Don't forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy  Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice

Change is hard, even when it's a change that makes our lives easier. Today, I speak with Melina Palmer, CEO of The Brainy Business, expert in behavioral economics for organizations around the world, and the author of What Your Employees Need and Can't Tell You. We give you a refresher on behavioral economics and how our human brains work - especially the conscious and unconscious parts of our brains.  We discuss why change is hard, even when it's a good change, and how leaders get change massively wrong. Melina will share her framework called "It's Not About the Cookie" and how it applies to any employee initiative. She also shares her top tip for those who want to have more influence at work. Key Takeaways:Change doesn't need to be hard, you just need to understand what motivates the people you are trying to change - education alone will never be enough. Create a culture of feedback and input, solicit that feedback, then actually implement those ideas. Be transparent about your change management. The more transparent you are along the way, the more people can trust the process. "Every conversation and initiative is a change conversation or initiative - you are either in the midst of change, in the wake of change that has already happened, or building up to the next change." —  Melina Palmer About Melina Palmer, CEO and author of What Your Employees Need and Can't Tell YouMelina Palmer is the founder and CEO of The Brainy Business, which provides behavioral economics consulting to businesses of all sizes from around the world. Her podcast, The Brainy Business: Understanding the Psychology of Why People Buy, has downloads in over 170 countries and is used as a resource for teaching applied behavioral economics for many universities and businesses. Melina obtained her master's in behavioral economics from The Chicago School of Professional Psychology. A proud member of the Global Association of Applied Behavioral Scientists, Melina has contributed research to the Association for Consumer Research, Filene Research Institute, and writes the Behavioral Economics & Business column for Inc Magazine. She teaches applied behavioral economics through the Texas A&M Human Behavior Lab. Her first book, What Your Customer Wants and Can't Tell You, was published in May 2021 and was a finalist in two categories of the International Book Awards. Her second book, What Your Employees Need and Can't Tell You, is out as of October 2022.Connect with Melina PalmerThe Brainy Business Website: https://www.thebrainybusiness.comTwitter: https://twitter.com/thebrainybizLinkedIn: https://www.linkedin.com/in/melinapalmer/Facebook: https://facebook.com/thebrainybizInstagram: https://instagram.com/thebrainybizReferences MentionedMelina Palmer on The Empathy Edge podcast, Why Your Customers Can't Tell You What They WantSpecial link to get your free chapter of both of Melina's books: www.thebrainybusiness.com/empathyedge  Don't forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy  Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria's work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice

Change is hard, even when it's a change that makes our lives easier. Today, I speak with Melina Palmer, CEO of The Brainy Business, expert in behavioral economics for organizations around the world, and the author of What Your Employees Need and Can't Tell You. We give you a refresher on behavioral economics and how our human brains work - especially the conscious and unconscious parts of our brains.  We discuss why change is hard, even when it's a good change, and how leaders get change massively wrong. Melina will share her framework called "It's Not About the Cookie" and how it applies to any employee initiative. She also shares her top tip for those who want to have more influence at work. Key Takeaways:Change doesn't need to be hard, you just need to understand what motivates the people you are trying to change - education alone will never be enough. Create a culture of feedback and input, solicit that feedback, then actually implement those ideas. Be transparent about your change management. The more transparent you are along the way, the more people can trust the process. "Every conversation and initiative is a change conversation or initiative - you are either in the midst of change, in the wake of change that has already happened, or building up to the next change." —  Melina Palmer About Melina Palmer, CEO and author of What Your Employees Need and Can't Tell YouMelina Palmer is the founder and CEO of The Brainy Business, which provides behavioral economics consulting to businesses of all sizes from around the world. Her podcast, The Brainy Business: Understanding the Psychology of Why People Buy, has downloads in over 170 countries and is used as a resource for teaching applied behavioral economics for many universities and businesses. Melina obtained her master's in behavioral economics from The Chicago School of Professional Psychology. A proud member of the Global Association of Applied Behavioral Scientists, Melina has contributed research to the Association for Consumer Research, Filene Research Institute, and writes the Behavioral Economics & Business column for Inc Magazine. She teaches applied behavioral economics through the Texas A&M Human Behavior Lab. Her first book, What Your Customer Wants and Can't Tell You, was published in May 2021 and was a finalist in two categories of the International Book Awards. Her second book, What Your Employees Need and Can't Tell You, is out as of October 2022.Connect with Melina PalmerThe Brainy Business Website: https://www.thebrainybusiness.comTwitter: https://twitter.com/thebrainybizLinkedIn: https://www.linkedin.com/in/melinapalmer/Facebook: https://facebook.com/thebrainybizInstagram: https://instagram.com/thebrainybizReferences MentionedMelina Palmer on The Empathy Edge podcast, Why Your Customers Can't Tell You What They WantSpecial link to get your free chapter of both of Melina's books: www.thebrainybusiness.com/empathyedge  Don't forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy  Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria's work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice

Leadership has changed in the last few years, and it can be disorienting for leaders who've subscribed to and succeeded with the old narratives about good leadership. Companies and their leaders need to reframe their cultures to meet the new world of work in the 21st century. It's more than just being nice or being a "cool" boss or giving everyone free lunch. It requires deep and honest self-assessment and a growth mindset to shore up those necessary skills. My guest today, Lisen Stromberg, tells us what skills are required for modern leaders to be successful and how cultures can transform for maximum success. We discuss where existing leadership and culture paradigms came from and how they have changed, what skills modern leaders require for success, outlined in Prismwork's HEARTI model, and Lisen also shares her research project on men and male leaders in the workplace that they are doing in partnership with the W. K. Kellogg Foundation.  Men and male-identifying leaders, you're invited to take the survey linked in the show notes to share your experience. Key Takeaways:The army originally established the tenants of leadership back in the 1940s. That is not what is still needed in the modern business world. Influence has changed, leadership has changed, and it will continue to evolve as well. A failure of leadership that we see all the time is when a leader comes in, they do a great job creating a culture, leave, and then that just all falls away.Many leaders may not have the language, but are already doing the right things to promote equity and allyship in their company, even if they don't know that they are doing so.Culture is a competitive advantage that is hard to replicate.  "Culture is the competitive advantage. If you don't know how your culture is operating, and don't have a North Star of where you want to go, you're not going to win. You're going to lose in the war for talent, profits, investors…in the war for all." —  Lisen Stromberg About Lisen Stromberg, CEO and Co-founder, Prismwork Lisen Stromberg is CEO and Co-Founder of PrismWork, a culture transformation and leadership development consultancy. She is a highly sought-after speaker and thought leader on the future of work. Her book, Work Pause Thrive: How to Pause for Parenthood Without Killing Your Career, covers how highly achieving women have navigated the work/life integration issue by crafting nonlinear careers.Connect with Lisen StrombergPrismWork: https://prismwork.comTwitter: https://twitter.com/LisenStrombergLinkedIn: https://www.linkedin.com/in/lisenstromberg/Instagram: https://www.instagram.com/lisenstromberg/References MentionedMen and male-identifying knowledge workers, any level: Please take Prismwork's and W. K. Kellogg Foundation's research survey on men in the workplace. Your input is invaluable to the research: www.menatworkresearch.comPrimswork's HEARTI Quotient inclusive leadership assessment for the 21st Century: HEARTI stands for Humility, EMPATHY, Accountability, Resiliency, Transparency, and Inclusivity. It is built on assessments with hundreds of leaders across numerous industries as well as extensive research on modern leadership competencies. Re:Work, Understand Team Effectiveness. Info on Google's Project Aristotle. What is Psychological Safety? Google's checklist to ensure psychological safety Josh Lev: The Top Global Expert for Modern Dads at WorkRebecca Friese The Empathy Edge interview: How to Build a Good CultureJosh Levine The Empathy Edge interview: Building an Empathetic CultureSusan Hunt Stevens, The Empathy Edge interview: The ROI of Psychological Safety  Don't forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy  Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria's brand strategy work and books: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice

Leadership has changed in the last few years, and it can be disorienting for leaders who've subscribed to and succeeded with the old narratives about good leadership. Companies and their leaders need to reframe their cultures to meet the new world of work in the 21st century. It's more than just being nice or being a "cool" boss or giving everyone free lunch. It requires deep and honest self-assessment and a growth mindset to shore up those necessary skills. My guest today, Lisen Stromberg, tells us what skills are required for modern leaders to be successful and how cultures can transform for maximum success. We discuss where existing leadership and culture paradigms came from and how they have changed, what skills modern leaders require for success, outlined in Prismwork's HEARTI model, and Lisen also shares her research project on men and male leaders in the workplace that they are doing in partnership with the W. K. Kellogg Foundation.  Men and male-identifying leaders, you're invited to take the survey linked in the show notes to share your experience. Key Takeaways:The army originally established the tenants of leadership back in the 1940s. That is not what is still needed in the modern business world. Influence has changed, leadership has changed, and it will continue to evolve as well. A failure of leadership that we see all the time is when a leader comes in, they do a great job creating a culture, leave, and then that just all falls away.Many leaders may not have the language, but are already doing the right things to promote equity and allyship in their company, even if they don't know that they are doing so.Culture is a competitive advantage that is hard to replicate.  "Culture is the competitive advantage. If you don't know how your culture is operating, and don't have a North Star of where you want to go, you're not going to win. You're going to lose in the war for talent, profits, investors…in the war for all." —  Lisen Stromberg About Lisen Stromberg, CEO and Co-founder, Prismwork Lisen Stromberg is CEO and Co-Founder of PrismWork, a culture transformation and leadership development consultancy. She is a highly sought-after speaker and thought leader on the future of work. Her book, Work Pause Thrive: How to Pause for Parenthood Without Killing Your Career, covers how highly achieving women have navigated the work/life integration issue by crafting nonlinear careers.Connect with Lisen StrombergPrismWork: https://prismwork.comTwitter: https://twitter.com/LisenStrombergLinkedIn: https://www.linkedin.com/in/lisenstromberg/Instagram: https://www.instagram.com/lisenstromberg/References MentionedMen and male-identifying knowledge workers, any level: Please take Prismwork's and W. K. Kellogg Foundation's research survey on men in the workplace. Your input is invaluable to the research: www.menatworkresearch.comPrimswork's HEARTI Quotient inclusive leadership assessment for the 21st Century: HEARTI stands for Humility, EMPATHY, Accountability, Resiliency, Transparency, and Inclusivity. It is built on assessments with hundreds of leaders across numerous industries as well as extensive research on modern leadership competencies. Re:Work, Understand Team Effectiveness. Info on Google's Project Aristotle. What is Psychological Safety? Google's checklist to ensure psychological safety Josh Lev: The Top Global Expert for Modern Dads at WorkRebecca Friese The Empathy Edge interview: How to Build a Good CultureJosh Levine The Empathy Edge interview: Building an Empathetic CultureSusan Hunt Stevens, The Empathy Edge interview: The ROI of Psychological Safety  Don't forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy  Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria's brand strategy work and books: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice

The Holy Grail of brand success is to really understand and engage with your ideal customer. But how do some brands seem to do this so effortlessly, while others throw marketing campaign after marketing campaign out there and get nowhere? Today, my guest is Sandeep Dayal. Sandeep advises senior executives at Fortune 500 companies in industries spanning pharmaceuticals, financial services, and consumer products.  He shares how he got into cognitive science-based branding and shares examples of it in action. We talk about how brands can enhance experiences based on cognitive science, why marketers need to spend more time understanding behavioral motivation and how our brains work so they can influence choice - and most importantly, how to ethically influence subconscious choice. You'll learn a great three question test that every marketer should ask to police themselves! We talk about the difference between brands with empathy and brands with values, and how branding has changed and what modem marketers need to know to be more successful.Key Takeaways:If you don't understand what your client or customer is going through, you will not be able to help them effectively. Brands with values need to have authentic values. It can't just be a list of things that are on a pretty poster on a wall, but rather they are the values that the company is living and supporting. Good marketing is about elevating the truth of your story so the people who need you or your product can find you. It is your responsibility, as a marketer, to understand how you're going to tap into the way the brain naturally works. "Subconscious choice is a part of what we do every day.  There's no getting away from it, but you have to do these things in an ethical way." —  Sandeep Dayal About Sandeep Dayal: Managing Director, Cerenti and Author, Branding Between the EarsSandeep Dayal is the managing director of the consulting firm Cerenti. He advises senior executives at Fortune 500 companies in industries spanning pharmaceuticals, financial services, and consumer products.  His latest book Branding Between the Ears has been described by some as the definitive advance in the understanding of what makes some brands truly iconic. It draws on his years of experience in working with some of the most successful consumer brands and his company's proprietary knowledge capital.Connect with Sandeep DayalWebsite and book, Branding Between the Ears: https://www.sandeepdayal.com/Twitter: https://twitter.com/sandeepdayalLinkedIn: https://www.linkedin.com/in/sandeep-dayal-8361b61/Facebook: https://www.facebook.com/profile.php?id=100064465411245&is_tour_dismissed=truesandeepdayal004/Resources Mentioned:The Empathy Edge interview with Michael Ventura (GE story): How to Apply Empathy to Tough Business Challenges.The Empathy Edge interview with Melina Palmer (Behavioral Economics): Why Your Customers Can't Tell You What They Want  Don't forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy  Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria's brand strategy work and books: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice

The Holy Grail of brand success is to really understand and engage with your ideal customer. But how do some brands seem to do this so effortlessly, while others throw marketing campaign after marketing campaign out there and get nowhere? Today, my guest is Sandeep Dayal. Sandeep advises senior executives at Fortune 500 companies in industries spanning pharmaceuticals, financial services, and consumer products.  He shares how he got into cognitive science-based branding and shares examples of it in action. We talk about how brands can enhance experiences based on cognitive science, why marketers need to spend more time understanding behavioral motivation and how our brains work so they can influence choice - and most importantly, how to ethically influence subconscious choice. You'll learn a great three question test that every marketer should ask to police themselves! We talk about the difference between brands with empathy and brands with values, and how branding has changed and what modem marketers need to know to be more successful.Key Takeaways:If you don't understand what your client or customer is going through, you will not be able to help them effectively. Brands with values need to have authentic values. It can't just be a list of things that are on a pretty poster on a wall, but rather they are the values that the company is living and supporting. Good marketing is about elevating the truth of your story so the people who need you or your product can find you. It is your responsibility, as a marketer, to understand how you're going to tap into the way the brain naturally works. "Subconscious choice is a part of what we do every day.  There's no getting away from it, but you have to do these things in an ethical way." —  Sandeep Dayal About Sandeep Dayal: Managing Director, Cerenti and Author, Branding Between the EarsSandeep Dayal is the managing director of the consulting firm Cerenti. He advises senior executives at Fortune 500 companies in industries spanning pharmaceuticals, financial services, and consumer products.  His latest book Branding Between the Ears has been described by some as the definitive advance in the understanding of what makes some brands truly iconic. It draws on his years of experience in working with some of the most successful consumer brands and his company's proprietary knowledge capital.Connect with Sandeep DayalWebsite and book, Branding Between the Ears: https://www.sandeepdayal.com/Twitter: https://twitter.com/sandeepdayalLinkedIn: https://www.linkedin.com/in/sandeep-dayal-8361b61/Facebook: https://www.facebook.com/profile.php?id=100064465411245&is_tour_dismissed=truesandeepdayal004/Resources Mentioned:The Empathy Edge interview with Michael Ventura (GE story): How to Apply Empathy to Tough Business Challenges.The Empathy Edge interview with Melina Palmer (Behavioral Economics): Why Your Customers Can't Tell You What They Want  Don't forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy  Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria's brand strategy work and books: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice

In 2016, Maria Ross realized that she was trying to teach her son that empathy was a way to success, when the world around them seemed to be sending the exact opposite message. So she took her years of experience as a management and brand consultant to make the case for empathy not as a moral imperative, but as a business strategy. She turned her research into a book called The Empathy Edge: Harnessing the Value of Compassion as an Engine for Success.

Unless you've been living under a rock, you know that leadership has changed. Not just because of our recent pandemic, but because of what research is telling us works, and what employees are demanding from their workplace cultures. But when we say we have to "redefine leadership", what does that actually mean? It means killing the notion of the command and control "Alpha Leader" and understanding that today's complex business challenges demand a more collaborative approach driven by empathy. My guest today is leadership expert Danielle Harlan. She shares what this new vision of leadership means to you, how you can increase your empathy and effectiveness, and also what your organization can do to foster a more empathetic and inclusive environment that translates into success. Key Takeaways:Technology has been a key piece in making things more transparent. It also gives us the ability to ask more interesting questions and better understand what people are wanting from the businesses they buy from. Apologize when you hurt someone or a group. Acknowledge it and move forward, but apologize, even when it wasn't the intent to cause harm. You can increase your empathy by engaging in media - read fiction, watch shows, listen to music - and try to understand those perspectives that differ from your own.  "Our concept of leadership is really expanding. It's more relational, more collective, and there's a strong ethical and justice-oriented component." - Danielle Harlan About Danielle Harlan, Founder & CEO, Center for Advancing Leadership and Human Potential:As the Founder and CEO of the Center for Advancing Leadership and Human Potential, Danielle Harlan, Ph.D., is on a mission to transform leadership for the modern world. Through a combination of consulting, teaching, coaching, and keynote offerings, she empowers individuals, teams, and organizations to develop the competencies necessary for succeeding, thriving, and generating a lasting positive impact in their local and global communities.As an experienced speaker and facilitator (both in-person and virtual first), Danielle delivers compelling, energetic, and evidence-based presentations and programs—with measurable results. She has been the featured speaker for conferences, summits, and corporate events—and has facilitated workshops, programs, and retreats for commercial, nonprofit, government, health care, and educational organizations around the world.As a former special education teacher, Danielle's work is rooted in equity, emotional intelligence, and the science of human motivation—and her bestselling book, The New Alpha: Join the Rising Movement of Influencers and Changemakers Who Are Redefining Leadership, offers a new paradigm for leadership that's focused on facilitating collective ownership of a shared mission and enabling the structures and systems necessary to bring it to life in an ethical, sustainable, and just way.Named one of Silicon Valley's "40 Under 40," Danielle has been a speaker for TEDx and worked as an instructor at the Stanford Graduate School of Business and U.C. Berkeley Extension's Corporate and Professional Development Program. In addition, she has been featured in leading publications such as Fast Company, Forbes, Entrepreneur, Inc., and Women's Health.Danielle earned her doctorate in political science and M.A. in education from Stanford University, where she was a Javits National Fellow and was awarded the Centennial Teaching Prize for excellence in instruction. Prior to launching the Center for Advancing Leadership and Human Potential, she was the Chief of Operations for the Carnegie Foundation, where she worked to harness the power of networks and quality improvement strategies to solve important educational problems. She is a member of the International Leadership Association and the Association for Practical and Professional Ethics. Connect with Danielle Harlan:  Our Coach - Organizational Wellness and Human Thriving Assessment Tool: https://ourcoach.io/Twitter; https://twitter.com/danielleharlanLinkedIn: https://www.linkedin.com/in/danielleharlan/Facebook: https://www.facebook.com/danielle.harlan.1/Instagram: https://www.instagram.com/leadershipandhumanpotential/Website: https://www.leadershipandhumanpotential.com/Book: The New Alpha https://www.amazon.com/New-Alpha-Influencers-Changemakers-Redefining/dp/1259641910/ Resources Mentioned:Our Coach: Organizational Wellness and Human Thriving Assessment ToolTerri Givens on The Empathy Edge, talking about Radical EmpathyBrent Lowe and Susan Basterfield on The Empathy Edge, talking about No Manager RequiredCathy KasserlyMarshall Ganz, The Power of StorytellingThe Artist's Way by Julia Cameron  Don't forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy  Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria's brand strategy work and books: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice

Unless you've been living under a rock, you know that leadership has changed. Not just because of our recent pandemic, but because of what research is telling us works, and what employees are demanding from their workplace cultures. But when we say we have to "redefine leadership", what does that actually mean? It means killing the notion of the command and control "Alpha Leader" and understanding that today's complex business challenges demand a more collaborative approach driven by empathy. My guest today is leadership expert Danielle Harlan. She shares what this new vision of leadership means to you, how you can increase your empathy and effectiveness, and also what your organization can do to foster a more empathetic and inclusive environment that translates into success. Key Takeaways:Technology has been a key piece in making things more transparent. It also gives us the ability to ask more interesting questions and better understand what people are wanting from the businesses they buy from. Apologize when you hurt someone or a group. Acknowledge it and move forward, but apologize, even when it wasn't the intent to cause harm. You can increase your empathy by engaging in media - read fiction, watch shows, listen to music - and try to understand those perspectives that differ from your own.  "Our concept of leadership is really expanding. It's more relational, more collective, and there's a strong ethical and justice-oriented component." - Danielle Harlan About Danielle Harlan, Founder & CEO, Center for Advancing Leadership and Human Potential:As the Founder and CEO of the Center for Advancing Leadership and Human Potential, Danielle Harlan, Ph.D., is on a mission to transform leadership for the modern world. Through a combination of consulting, teaching, coaching, and keynote offerings, she empowers individuals, teams, and organizations to develop the competencies necessary for succeeding, thriving, and generating a lasting positive impact in their local and global communities.As an experienced speaker and facilitator (both in-person and virtual first), Danielle delivers compelling, energetic, and evidence-based presentations and programs—with measurable results. She has been the featured speaker for conferences, summits, and corporate events—and has facilitated workshops, programs, and retreats for commercial, nonprofit, government, health care, and educational organizations around the world.As a former special education teacher, Danielle's work is rooted in equity, emotional intelligence, and the science of human motivation—and her bestselling book, The New Alpha: Join the Rising Movement of Influencers and Changemakers Who Are Redefining Leadership, offers a new paradigm for leadership that's focused on facilitating collective ownership of a shared mission and enabling the structures and systems necessary to bring it to life in an ethical, sustainable, and just way.Named one of Silicon Valley's "40 Under 40," Danielle has been a speaker for TEDx and worked as an instructor at the Stanford Graduate School of Business and U.C. Berkeley Extension's Corporate and Professional Development Program. In addition, she has been featured in leading publications such as Fast Company, Forbes, Entrepreneur, Inc., and Women's Health.Danielle earned her doctorate in political science and M.A. in education from Stanford University, where she was a Javits National Fellow and was awarded the Centennial Teaching Prize for excellence in instruction. Prior to launching the Center for Advancing Leadership and Human Potential, she was the Chief of Operations for the Carnegie Foundation, where she worked to harness the power of networks and quality improvement strategies to solve important educational problems. She is a member of the International Leadership Association and the Association for Practical and Professional Ethics. Connect with Danielle Harlan:  Our Coach - Organizational Wellness and Human Thriving Assessment Tool: https://ourcoach.io/Twitter; https://twitter.com/danielleharlanLinkedIn: https://www.linkedin.com/in/danielleharlan/Facebook: https://www.facebook.com/danielle.harlan.1/Instagram: https://www.instagram.com/leadershipandhumanpotential/Website: https://www.leadershipandhumanpotential.com/Book: The New Alpha https://www.amazon.com/New-Alpha-Influencers-Changemakers-Redefining/dp/1259641910/ Resources Mentioned:Our Coach: Organizational Wellness and Human Thriving Assessment ToolTerri Givens on The Empathy Edge, talking about Radical EmpathyBrent Lowe and Susan Basterfield on The Empathy Edge, talking about No Manager RequiredCathy KasserlyMarshall Ganz, The Power of StorytellingThe Artist's Way by Julia Cameron  Don't forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy  Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria's brand strategy work and books: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice

In our last episode with Christie Buchele, we learned the mechanics of comedy and received a crash course in how to construct a joke. We're going to continue to celebrate Humor Appreciation Month with our next guest, Maria Ross, marketing maven. Our focus today is not so much on how to be funny, but how to appreciate the humorous aspects of what's going on in your life right now, no matter what is going on in your life right now. In this episode, Heather and Maria discuss:* Does humor in advertising really work?* Importance of understanding the humor of your ideal audience* How humor can be the secret weapon* What is Humor in the workplace?* Importance of using authentic humorThis is the third time that Maria has appeared on the Lead with Levity podcast. If you like this episode, you'll love the others too:Episode 24: Why employees need storytelling and marketing tooEpisode 61: Will customers still like you?About The GuestHello! I'm Maria Ross, the founder of RED SLICE.As a brand strategist, author, speaker, podcast host, and actress (when I have time!) I believe cash flow, creativity, and compassion are not mutually exclusive. My infatuation with the power of storytelling started young. From dominating my kindergarten classroom to delighting theatre patrons to directing brand strategies, I've been entertaining and educating audiences from the moment I could walk.I've authored multiple books, including my most recent, The Empathy Edge (named by Forbes as a Top 11 book redefining leadership) and I'm host of The Empathy Edge podcast.See, empathy is at the root of all successful brands, movements, and stories. It's a key competitive advantage. And I understand the power of empathy on both the brand and personal levels: In 2008, shortly after launching my business, I suffered a ruptured brain aneurysm that almost killed me and inspired my best-selling memoir, Rebooting My Brain. It tells the story of my brain aneurysm and near-miraculous recovery—with tongue-in-cheek humor and levity (yes, really).As a brand and empathy expert, my insights have been featured in many media outlets such as MSNBC, NPR, Entrepreneur, and Forbes.com – and a slew of podcasts and video shows. As a keynote and workshop speaker, I've delighted live and virtual audiences ranging from TEDx to Women in Tech Regatta to BlogHer to The New York Times to Salesforce – and livened up many conferences and company events. My writing has appeared in media such as Entrepreneur.com, Newsweek, MarketingProfs, Life By Me, and The Huffington Post. I'm based in the San Francisco area with my husband, young son and the memory of my first Chief Morale officer, Eddie the Wonder Dog, but I work with clients all over the world. (Email, phone, and Zoom make everything possible).https://red-slice.com/ Support the show (https://paypal.me/leadwithlevity)

Empathy is one of the greatest skills leaders use to create a connection, and when you have a connected team loyalty and inspiration follows; but too often our focus is on ourselves and we fall short. Therefore, connected leaders need to apply, "The Empathy Edge."In this episode Robin chats with Maria Ross, author of "The Empathy Edge." Maria Ross, the founder of brand consultancy Red Slice, believes cash flow, creativity and compassion are not mutually exclusive. Maria has authored multiple books, including The Empathy Edge: Harnessing the Value of Compassion as an Engine for Success. Maria understands the power of empathy on the brand and personal levels: In 2008, shortly after launching her business, she suffered a ruptured brain aneurysm that almost killed her and inspired her memoir, Rebooting My Brain. She is host of The Empathy Edge podcast and has spoken to audiences ranging from The New York Times to BlogHer. Maria has been featured in and written for numerous media outlets such as MSNBC, Forbes.com and NPR and has written for numerous media outlets, including Newsweek, Huffington Post  and Entrepreneur.com. For related training offered by Robin, out his online training at: https://www.peopleformula.com/online-training-overviewFor more resources from Maria, check out:http://red-slice.comCheck out here social media:Instagram @redslicemaria: https://instagram.com/redslicemariaTwitter @redslice: http://www.twitter.com/redsliceBlog: http://www.red-slice.com/blogLinkedIn: https://www.linkedin.com/in/mariajrossLinkedIn company page: https://www.linkedin.com/company/red-slice-llcFacebook: http://www.facebook.com/redsliceYouTube: https://www.youtube.com/user/mariajross

Watch this episode to understand the business case for empathy. Maria Ross is the author of The Empathy Edge, a book that explores why businesses should cultivate empathy and how empathic leadership foster more productivity and loyalty. In this episode, she discusses the advantages of running an empathic business and why organizations must avoid "empathy-washing." 00:00 Introduction 00:27 About Maria Ross 01:07 What led Maria to empathy? 04:20 The business case for empathy 07:44 How can companies become more empathic? 10:09 Why empathy is a must-have for Millennials and Gen-Z 12:24 What are the traits of an empathic leader? 15:43 What is “empathy-washing” and why is it fatal for business? 18:02 A quote from The Edge of Empathy about empathy in virtual workplaces 18:33 Why is empathy important for remote work and hybrid workplaces? 21:42 Maria's tips to foster connection in virtual workplaces 24:25 How Maria's experience with empathy changed during the pandemic 27:41 Maria Ross' Purposeful Empathy Story CONNECT WITH MARIA ✩ ​​Linkedin: https://www.linkedin.com/in/mariajross ✩ Website: https://red-slice.com/ CONNECT WITH ANITA ✩ Email purposefulempathy@gmail.com ✩ Website https://www.anitanowak.com/ ✩ LinkedIn www.linkedin.com/in/anitanowak ✩ Instagram https://tinyurl.com/anitanowakinstagram ✩ Twitter https://twitter.com/anitanowak21 ✩ Facebook Page https://tinyurl.com/PurposefulEmpathyFacebook ✩ Facebook Group https://tinyurl.com/PurposefulEmpathyCommunity ✩ Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast This episode was brought to you by Grand Heron International REACH THEM AT ✩ Website www.grandheroninternational.ca; www.coachingonsite.ca; www.ghi.coach ✩ LinkedIn https://www.linkedin.com/company/grand-heron-international/ ✩ Facebook https://www.facebook.com/grandheroninternational/ ✩ Instagram @Grand_Heron_International ✩ Twitter @GrandHeronIntl ✩ https://twitter.com/GrandHeronIntl To watch the video with subtitles: https://www.youtube.com/channel/UC78vaeHVmoxebZCYtqsKe0A Video Edited by David Tsvariani

In this week's episode we have yet another wonderful guest bringing all her insanely valuable expertise to the table, Maria Ross, a Brand Strategist, Author, and TEDx speaker.  She is the owner of her brand consultancy, The Red Slice, where she advises entrepreneurs and fast-growth businesses on building irresistible brand stories and messaging to better connect with customers.  Maria joins Dia to discuss the transformation that takes place when empathy is recognized and rewarded in the workplace.  Maria lets us in on how to create an empathetic culture within your place of work and she explains that if you want to continue to nurture this culture, you need to create opportunities for people to model.  Dia follows that up with how empathy can be used as a tool to become more visible in the workplace, in turn helping you get to your goals faster.  Maria understands the power of empathy from both the brand and personal levels.  She is well aware of all the benefits empathy can bring whether you're a leader, an aspiring leader, a business owner or some looking to advance in their career.  In this episode, she shares some of her wisdom with us.   Maria Ross:Find out about Maria's brand consultancy business, Red SliceGet Maria's book and listen to her podcast at TheEmpathyEdge.comFollow Maria on Instagram, LinkedIn, Twitter and Facebook See it all at our Podcast page.Learn more about Dia Bondi.And get on our list for our member platform Backstage. There will be a chance to listen to the podcast recording live, get on demand courses to help you ask for more and get it.   

By far, the most popular story from my book The Empathy Edge is the story of Christina Harbridge and her magical collection agency. The story of how she created a culture of empathy that led to transforming a usually bleak work environment into a thriving culture, resulting in success rates 3X the industry average and whose clients would send thank you cards and wedding invitations! How did she do it? What is she doing now? Is the agency still around? These are all questions I get and ones Christina herself is here to talk us through today.We also speak about how she accidentally stumbled on this business model - and how she now teaches leaders to do the same. She shares the biggest obstacles leaders face in transforming their cultures and breaking outdated models - and the financial success that comes from treating employees and customers with dignity, respect, and empathy. Finally, we talk about the important role of systems design in ensuring your company can actually live out it's values day to day and make them more than a talking point. Key Takeaways:The goal of your first interaction should never be to complete a transaction or whatever your agenda is, but to gather trust and to find out the truth. Empathy is not a strategy. It is a feeling and a mindset. To have a strong team, you need to have people that work differently than you do. Empathy is required to be curious and open to understanding the needs of those teammates.  "What we were doing was filling people's basic need to feel understood, which is an underlying need. That drives commitment." —  Christina Harbridge Christina Harbridge, Mischief Executive Officer, AllegoryChristina Harbridge is a behaviorist who trains and coaches individuals, teams and large groups to understand and leverage their own personal operating system when dealing with others who may or may not be rational.Christina's early experience as founder and CEO of a debt collection agency that collected debt through unorthodox tactics (such as being nice) shaped her worldview on workplace communication. Employees focused their interactions on filling a person's need to feel understood through emotionally literate tactics, rather than focusing on trying to collect a debt that may not even have been owed. This values-based tactic, reinforced by bonuses paid on thank-you notes received, reinvigorated the industry by resulting in collections three times higher than the industry average. The proof was in the wedding invitations.Christina has co-authored software, built and sold a successful finance industry company, practiced acrobatic swing dancing, participated as a NASA test subject and collaborated to design and weld several large-scale metal sculptures. She has served her community on the founding boards of The Bay Lights and Emerge America. Her story is covered in more detail in Simon Sinek's book “Start With Why,” Mike Maddock's “Plan D,” and Maria Ross' “The Empathy Edge.”She is the author of Swayed: How to Communicate for Impact, which reached number one on Amazon's ‘Conflict' category list. Connect with ChristinaWebsite: https://www.allegoryinc.com/team/christina-harbridge/Twitter: https://twitter.com/charbridge?lang=enLinkedIn: https://www.linkedin.com/in/christina-harbridge/Facebook: https://www.facebook.com/allegoryinc/Instagram: https://www.instagram.com/christinaharbridge/ Book: Swayed: How to Communicate for Impact https://www.amazon.com/Swayed-Communicate-Impact-Christina-Harbridge/dp/0997296240 Don't forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria's brand strategy work and books: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice

By far, the most popular story from my book The Empathy Edge is the story of Christina Harbridge and her magical collection agency. The story of how she created a culture of empathy that led to transforming a usually bleak work environment into a thriving culture, resulting in success rates 3X the industry average and whose clients would send thank you cards and wedding invitations! How did she do it? What is she doing now? Is the agency still around? These are all questions I get and ones Christina herself is here to talk us through today.We also speak about how she accidentally stumbled on this business model - and how she now teaches leaders to do the same. She shares the biggest obstacles leaders face in transforming their cultures and breaking outdated models - and the financial success that comes from treating employees and customers with dignity, respect, and empathy. Finally, we talk about the important role of systems design in ensuring your company can actually live out it's values day to day and make them more than a talking point. Key Takeaways:The goal of your first interaction should never be to complete a transaction or whatever your agenda is, but to gather trust and to find out the truth. Empathy is not a strategy. It is a feeling and a mindset. To have a strong team, you need to have people that work differently than you do. Empathy is required to be curious and open to understanding the needs of those teammates.  "What we were doing was filling people's basic need to feel understood, which is an underlying need. That drives commitment." —  Christina Harbridge Christina Harbridge, Mischief Executive Officer, AllegoryChristina Harbridge is a behaviorist who trains and coaches individuals, teams and large groups to understand and leverage their own personal operating system when dealing with others who may or may not be rational.Christina's early experience as founder and CEO of a debt collection agency that collected debt through unorthodox tactics (such as being nice) shaped her worldview on workplace communication. Employees focused their interactions on filling a person's need to feel understood through emotionally literate tactics, rather than focusing on trying to collect a debt that may not even have been owed. This values-based tactic, reinforced by bonuses paid on thank-you notes received, reinvigorated the industry by resulting in collections three times higher than the industry average. The proof was in the wedding invitations.Christina has co-authored software, built and sold a successful finance industry company, practiced acrobatic swing dancing, participated as a NASA test subject and collaborated to design and weld several large-scale metal sculptures. She has served her community on the founding boards of The Bay Lights and Emerge America. Her story is covered in more detail in Simon Sinek's book “Start With Why,” Mike Maddock's “Plan D,” and Maria Ross' “The Empathy Edge.”She is the author of Swayed: How to Communicate for Impact, which reached number one on Amazon's ‘Conflict' category list. Connect with ChristinaWebsite: https://www.allegoryinc.com/team/christina-harbridge/Twitter: https://twitter.com/charbridge?lang=enLinkedIn: https://www.linkedin.com/in/christina-harbridge/Facebook: https://www.facebook.com/allegoryinc/Instagram: https://www.instagram.com/christinaharbridge/ Book: Swayed: How to Communicate for Impact https://www.amazon.com/Swayed-Communicate-Impact-Christina-Harbridge/dp/0997296240 Don't forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria's brand strategy work and books: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice

86% of the people surveyed (Consumer Content Report) say that authenticity is important when deciding what brands they like and support.In this episode, we're going to talk about the power of authenticity and branding.  Don't worry. It's going to be a good conversation. You're going to appreciate it. No matter what position you hold in your organization. Check out why it's so important to let the real you shine through....not the #authenticversionofyou.About Maria RossMaria Ross is the founder of Red Slice, a consultancy that advises solopreneurs, startups, and fast-growth businesses on how to build an irresistible brand story and authentically connect with customers. She is a keynote speaker who regularly speaks to audiences on marketing and building a standout brand that engages the right customers and drives growth. She is the author of Branding Basics for Small Business and The Juicy Guide eBook Series for Entrepreneurs.Maria started her career as a management consultant with Accenture and went on to build marketing and brand strategies for multiple companies, including Discovery Communications, Monster.com, BusinessObjects (now SAP), and many other startups and technology leaders, before starting her own business. Maria understands the power of empathy at both a brand and personal level: in 2008, six months after launching her business, she suffered a ruptured brain aneurysm that almost killed her. Her humorous and heartfelt memoir about what is was like to survive this health crisis, Rebooting My Brain, has received worldwide praise.Maria has made numerous media appearances, including on MSNBC, ABCNews.com, and Forbes.com; in Entrepreneur magazine; and on hundreds of radio shows and popular podcasts such as Entrepreneur on Fire, The Shameless Mom Academy, and Suitcase Entrepreneur. She writes a contributor column for Entrepreneur.com and has written for Huffington Post, MarketingProfs.com, Seattle Business, Life by Me, Inspire Me Today, Columbus CEO, among others.Resources mentioned:Website: www.red-slice.comInstagram: https://www.instagram.com/redslicemaria/Facebook: https://www.facebook.com/redslice/LinkedIn: https://www.linkedin.com/in/mariajross/Email: maria@red-slice.comBook: The Empathy Edge: Harnessing the Value of Compassion as an Engine for Success (www.theempathyedge.com)About the Lead with Levity PodcastThe Lead with Levity podcast is a show for leaders who care deeply about what makes/breaks the employee experience. Our guests are dynamic researchers, practitioners, consultants, and business leaders. We cover foundational elements that are needed to avoid forcing the fun. We also invite lively managers who lead with levity to show us how it's done. Thanks for joining us on this journey.Support the show (https://paypal.me/leadwithlevity)

In this first part of a two episode series we're exploring just how impactful empathy and authenticity are across all facets of the organization. We're excited to be joined by Maria Ross, author of The Empathy Edge. At Parrels Advisory, our focus is your business' future. Company leaders and change agents are often overwhelmed and under constant pressure making it challenging for them to address far-reaching issues within their companies. Having the right insight, experience, and perspective makes all the difference. We are here to simplify the steps, unlock your potential, and move you forward making your vision a reality. We've helped start-ups achieve massive growth, mid-sized businesses navigate digital transformation, and enterprises embrace innovation. Wondering how to jumpstart your business and move it forward? We welcome the chance to learn more about your audacious goals during a complementary consultation. Contact Us: https://parrels.co/contact/ ryan@parrels.co (856) 236-9723 To Learn More About Maria, Red Slice and The Empathy Edge: Buy The Empathy Edge - https://red-slice.com/the-empathy-edge/ Empathy Edge Podcast - https://theempathyedge.com/ LinkedIn - https://www.linkedin.com/in/mariajross/ Instagram - http://instagram.com/redslicemaria Red Slice - https://red-slice.com/

What can a psychologist who works with high-performers like Silicon Valley executives and professional athletes share with you about empathetic leadership? You're about to find out from my guest, Dr. Adam Dorsa.! Today, we talk about the biggest reason ambitious leaders back away from empathy and if there are certain people who can never be empathetic. He'll share breakthroughs his high-performing clients have had around embracing curiosity and empathy rather than falling back on “Suck it up!” as a leadership strategy. Dr. Adam also shares many psychological tenets that further point to empathy as a success strategy, and why you need to shore up your empathy now more than ever. And also….Happy one-year birthday to The Empathy Edge podcast! I hope you'll browse past episodes to soak up all the great insights from my many guests. Thank you for your support of this work and message. Key Takeaways:There is a difference between intent and impact. You can have fantastic intentions, but you need to check in to the impact as well. Empathic skills are learnable. They also have the greatest impact in the long term. Curiosity brings out happiness to both the person and to those around them.  "That is the memo that everyone needs to receive: You can be good and win. One of the things that we regret on our deathbeds is love not given. Let's not have those regrets." —  Dr. Adam Dorsay About Dr. Adam Dorsay:Dr. Adam Dorsay, Licensed Psychologist, Certified Executive CoachDr. Adam Dorsay is a licensed psychologist and a certified executive coach working in private practice in San Jose, CA. He specializes in assisting high-achieving adults (including professionals, executives, entrepreneurs, and professional athletes) with relationship issues, stress reduction, anxiety, and attaining more happiness in their lives. In 2016 he gave a well-watched TEDx talk about men and emotions. He is also a resiliency expert who has created programs for companies including Facebook and DigitalOcean. He is the host of a psychology podcast called SuperPsyched. He is happily married with two young boys and a hypoallergenic 33-pound Australian Labradoodle therapy dog, who lives at his home and works at his office. Connect with Adam:  Wesbie: https://dradamdorsay.com/Instagram: https://www.instagram.com/dradamdorsay/Twitter: https://twitter.com/super_psychedLinkedIn: https://www.linkedin.com/in/adam-dorsay-psy-d-a582a2/Facebook: https://www.facebook.com/dradamdorsayThe SuperPsyched Podcast: https://podcasts.apple.com/us/podcast/superpsyched-with-dr-adam-dorsay/id1512883587 Don't forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria's brand strategy work and books: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice

What can a psychologist who works with high-performers like Silicon Valley executives and professional athletes share with you about empathetic leadership? You're about to find out from my guest, Dr. Adam Dorsa.! Today, we talk about the biggest reason ambitious leaders back away from empathy and if there are certain people who can never be empathetic. He'll share breakthroughs his high-performing clients have had around embracing curiosity and empathy rather than falling back on “Suck it up!” as a leadership strategy. Dr. Adam also shares many psychological tenets that further point to empathy as a success strategy, and why you need to shore up your empathy now more than ever. And also….Happy one-year birthday to The Empathy Edge podcast! I hope you'll browse past episodes to soak up all the great insights from my many guests. Thank you for your support of this work and message. Key Takeaways:There is a difference between intent and impact. You can have fantastic intentions, but you need to check in to the impact as well. Empathic skills are learnable. They also have the greatest impact in the long term. Curiosity brings out happiness to both the person and to those around them.  "That is the memo that everyone needs to receive: You can be good and win. One of the things that we regret on our deathbeds is love not given. Let's not have those regrets." —  Dr. Adam Dorsay About Dr. Adam Dorsay:Dr. Adam Dorsay, Licensed Psychologist, Certified Executive CoachDr. Adam Dorsay is a licensed psychologist and a certified executive coach working in private practice in San Jose, CA. He specializes in assisting high-achieving adults (including professionals, executives, entrepreneurs, and professional athletes) with relationship issues, stress reduction, anxiety, and attaining more happiness in their lives. In 2016 he gave a well-watched TEDx talk about men and emotions. He is also a resiliency expert who has created programs for companies including Facebook and DigitalOcean. He is the host of a psychology podcast called SuperPsyched. He is happily married with two young boys and a hypoallergenic 33-pound Australian Labradoodle therapy dog, who lives at his home and works at his office. Connect with Adam:  Wesbie: https://dradamdorsay.com/Instagram: https://www.instagram.com/dradamdorsay/Twitter: https://twitter.com/super_psychedLinkedIn: https://www.linkedin.com/in/adam-dorsay-psy-d-a582a2/Facebook: https://www.facebook.com/dradamdorsayThe SuperPsyched Podcast: https://podcasts.apple.com/us/podcast/superpsyched-with-dr-adam-dorsay/id1512883587 Don't forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria's brand strategy work and books: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice

You know that feeling when someone really gets you? And I'm sure you also know the vastly different experience of not feeling understood or being with someone who appears tone deaf to who you are. Empathy is a big part of the difference, and it matters. Empathy is fundamental, learnable, and it is one of the skills that defines us as people. And yet, empathy is a commonly misunderstood skill. I am so happy to have an empathy expert to provide clarity and show us how to grow it and to explain how it will improve our lives. My guest, Maria Ross, is a brand strategist, TEDx speaker, and an author who has written a must-read book called The Empathy Edge. Simply put, her book shines a light the importance of empathy in our personal lives and in the workplace. Indeed, this one trait can be the difference maker for whether a relationship or company succeeds or fails. Business luminaries love her book and one sums up the lion's share of accolades by saying it's “a must-read for every manager and executive.” I agree wholeheartedly and would add it's a must-read for every person, regardless of their work. So, join Maria and me as we discuss the difference-making human superpower that is empathy.

This week on The Op-Ed Page with Elisa Camahort Page: Available anywhere you listen to podcasts, so please share, subscribe, rate and review!! 1. Empathy > Fear. The Basecamp saga continued The ADL's pyramid of hate: https://www.adl.org/sites/default/files/documents/pyramid-of-hate.pdf Coinbase CEO speaks up (June, 2020): https://www.cnbc.com/2020/09/30/coinbase-ceo-offers-severance-to-employees-leaving-over-politics.html My article on why I'd rather be an Expensify CEO than a Coinbase one: https://remotely.global/are-you-an-expensify-or-a-coinbase-style-leader/ Jason Fried's Basecamp's changing manifesto: https://world.hey.com/jason/changes-at-basecamp-7f32afc5 Jason Fried's second post, “ON Making Decisions": https://world.hey.com/jason/on-making-decisions-fb7adfbf Casey Newton/What Really Happened at Basecamp: https://www.platformer.news/p/-what-really-happened-at-basecamp Casey Newton has additional coverage for paying subscribers only, subscribe here: https://www.platformer.news/subscribe Last week's podcast episode going through the “Manifesto” point by point: https://podcasts.apple.com/us/podcast/the-op-ed-page-with-elisa-camahort-page/id1493850023?i=1000519437689 This week's newsletter with more on the mass exodus: https://elisacp.substack.com/p/the-basecamp-saga-continues Maria Ross, Brand Strategist: http://red-slice.com Her book, The Empathy Edge: https://books.apple.com/us/book/empathy-edge-harnessing-value-compassion-as-engine/id1476555031 
Her podcast, The Empathy Edge: https://podcasts.apple.com/us/podcast/the-empathy-edge/id1527435697 2. Quick Takes Books: The Man in the Brown Suit: https://books.apple.com/us/book/the-man-in-the-brown-suit/id1515050136 Poirot Investigates: https://books.apple.com/us/book/poirot-investigates-hercule-poirot-series-book-3/id1555042911 Frontier Follies by Ree Drummond: https://books.apple.com/us/book/frontier-follies/id1471962094 Bare Bones: https://books.apple.com/us/book/bare-bones/id381498429 Movies mentioned: Moxie on Netflix: https://g.co/kgs/vXu7o6 New Marvel trailer: https://www.youtube.com/watch?v=V0xIgdYfWVU Bill and Melinda Gates divorcing: https://www.nytimes.com/2021/05/03/business/bill-melinda-gates-divorce.html Bill and Melinda moment on John Oliver: https://www.geekwire.com/2021/john-oliver-takes-covid-vaccine-myths-no-bill-gates-not-inject-microchip/ Joe Biden picks a dandelion: https://people.com/politics/joe-jill-biden-visit-jimmy-rosalynn-carter-in-georgia/ Billie Eilish in Vogue: https://www.vogue.co.uk/news/article/billie-eilish-vogue-interview Where to find me: My website: https://elisacp.com Sign up for my new newsletter, This Week-ish with Elisa Camahort Page: https://elisacp.substack.com New Calendly: schedule a session with me!: https://calendly.com/elisacp Thanks to Ryan Cristopher for my podcast music: https://music.apple.com/us/artist/ryan-cristopher/1479898729 Road Map for Revolutionaries by me, Carolyn Gerin and Jamia Wilson: https://roadmapforrevolutionaries.com Social media handles: Twitter: @ElisaC @OpEdPagePodcast Insta: @ElisaCP TikTok: @ElisaCP Please share, subscribe, rate and review!

On this Show Maria and Dave discuss: What's the difference between emotional empathy and cognitive empathy? Why is each important to branding and sales?  Does empathy help you with decisiveness? How? Talk about how empathy leads to curiosity. How does empathy influence the culture of the organization? Can empathy help you make better deals?  How do consumers identify empathetic brands? Is it only about having a generous return policy and good customer service? About Maria RossPhone: (206) 661-0227Email: maria@red-slice.comwww.red-slice.comBrand strategist, speaker and author Maria Ross believes cash flow, creativity and compassion are not mutually exclusive. As founder of Red Slice she advises entrepreneurs and fast-growth businesses on building irresistible brand stories that connect with customers and accelerate growth. Maria's most recent book, The Empathy Edge: Harnessing the Value of Compassion as an Engine for Success, explores empathy as a competitive business advantage and was named by Forbes as a top 11 book redefining leadership She is also the author of Branding Basics for Small Business and The Juicy Guides for Entrepreneurs. Maria understands the power of empathy on the brand and personal levels: In 2008, shortly after launching her business, she suffered a ruptured brain aneurysm that almost killed her and inspired her acclaimed best-selling memoir, Rebooting My Brain. Maria has spoken to audiences ranging from The New York Times to BlogHer to Salesforce, hosts The Empathy Edge podcast, and has appeared in numerous media outlets, including MSNBC, ABC News, Forbes.com and Entrepreneur. She also writes for many outlets, including columns on Entrepreneur.com and Huffington Post.  Maria lives in the San Francisco Bay Area with her husband, young son, and precocious mutt.

The ultimate in nice guys, today's guest has spent her entire professional life defining and building biz using compassion and empathy, so it would be only fitting she created a company where compassion and kindness win the day. Being compassionate and empathetic are not independent from cash flow, creativity and scale.  Maria Ross, the founder of brand consultancy Red Slice,advises entrepreneurs, startups, and fast growth businesses on how to stand out, attract the right customers, and accelerate revenue. Maria is the author of multiple books, including her latest The Empathy Edge: Harnessing the Value of Compassion as an Engine for Success and Branding Basics for Small Business.  Amazing story of aneurysm to Amazon best-seller  And she recently launched her new business podcast, The Empathy Edge!   Connect with Maria Ross: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria's brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice     Nice Sponsors: How to Make Money, Grow Your Tribe, and Build Influencing Podcasting (Doug and Strick will be hosting the Masterclass) https://djdoug--turnkeypodcast.thrivecart.com/register/   Get your free E-Book 5 Ways to Make Money Podcasting at www.Turnkeypodcast.com/gift Check out the "Entrepreneur's Toolkit" Giveaway   Check out Headliner to create social media posts with video easily- make.headliner.app   Simplecast is the easiest way to set up your podcast hosting- Simplecast.com   Zoom is the easiest way to schedule meetings and record your podcast interviews- Zoom.us   Acuity is the easiest way to schedule your podcast interviews, meetings, and life. Acuityscheduling.com   See how The Nice Guys want to make your life easier? You can thank us later.   Reach The Nice Guys Here:  Doug- @DJDoug  Strickland- @NiceGuyonBiz    Nice Important Links:   Subscribe to the Podcast  website: Niceguysonbusiness.com  Book Doug and/or Strick as a speaker at your upcoming event.  Doug's Amazon #1 Best selling book Nice Guys Finish First.     Partner Links:  Amazon.com: Click before buying anything. Help support the podcast.  Acuity Scheduling: Stop wasting time going back and forth scheduling appointments Simply the best VO guy in the business- https://steveobrienvo.com/   TurnKey Podcast Productions Important Links: The Ultimate Podcast Launch Formula  www.turnkeypodcast.com/ultimatelaunchformula  FREE workshop on how to "Be A Great Guest." Free E-Book 5 Ways to Make Money Podcasting at www.Turnkeypodcast.com/gift     No time to get to this, but you can read the blog here: 12 worries that every entrepreneur has   Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it. 

The ultimate in nice guys, today's guest has spent her entire professional life defining and building biz using compassion and empathy, so it would be only fitting she created a company where compassion and kindness win the day. Being compassionate and empathetic are not independent from cash flow, creativity and scale.  Maria Ross, the founder of brand consultancy Red Slice,advises entrepreneurs, startups, and fast growth businesses on how to stand out, attract the right customers, and accelerate revenue. Maria is the author of multiple books, including her latest The Empathy Edge: Harnessing the Value of Compassion as an Engine for Success and Branding Basics for Small Business.  Amazing story of aneurysm to Amazon best-seller  And she recently launched her new business podcast, The Empathy Edge!   Connect with Maria Ross: Get the podcast and book: TheEmpathyEdge.com Learn more about Maria's brand strategy work and books: Red-Slice.com Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross LinkedIn: Maria Ross Instagram: @redslicemaria Twitter: @redslice Facebook: Red Slice     Nice Sponsors: How to Make Money, Grow Your Tribe, and Build Influencing Podcasting (Doug and Strick will be hosting the Masterclass) https://djdoug--turnkeypodcast.thrivecart.com/register/   Get your free E-Book 5 Ways to Make Money Podcasting at www.Turnkeypodcast.com/gift Check out the "Entrepreneur's Toolkit" Giveaway   Check out Headliner to create social media posts with video easily- make.headliner.app   Simplecast is the easiest way to set up your podcast hosting- Simplecast.com   Zoom is the easiest way to schedule meetings and record your podcast interviews- Zoom.us   Acuity is the easiest way to schedule your podcast interviews, meetings, and life. Acuityscheduling.com   See how The Nice Guys want to make your life easier? You can thank us later.   Reach The Nice Guys Here:  Doug- @DJDoug  Strickland- @NiceGuyonBiz    Nice Important Links:   Subscribe to the Podcast  website: Niceguysonbusiness.com  Book Doug and/or Strick as a speaker at your upcoming event.  Doug's Amazon #1 Best selling book Nice Guys Finish First.     Partner Links:  Amazon.com: Click before buying anything. Help support the podcast.  Acuity Scheduling: Stop wasting time going back and forth scheduling appointments Simply the best VO guy in the business- https://steveobrienvo.com/   TurnKey Podcast Productions Important Links: The Ultimate Podcast Launch Formula  www.turnkeypodcast.com/ultimatelaunchformula  FREE workshop on how to "Be A Great Guest." Free E-Book 5 Ways to Make Money Podcasting at www.Turnkeypodcast.com/gift     No time to get to this, but you can read the blog here: 12 worries that every entrepreneur has   Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it. 

We cover: * How to practice empathy * The action of compassion * A tiny change that will produce big results And much more Maria Ross, the founder of brand consultancy Red Slice, believes cash flow, creativity and compassion are not mutually exclusive. She advises entrepreneurs and fast-growth businesses on building irresistible brand stories and messaging to better connect with customers. Maria has authored multiple books, including her most recent book, The Empathy Edge. Maria understands the power of empathy on the brand and personal levels: In 2008, shortly after launching her business, she suffered a ruptured brain aneurysm that almost killed her and inspired her memoir, Rebooting My Brain. She has appeared in many media outlets, including MSNBC, NPR, and Forbes.com, spoken to audiences ranging from The New York Times to BlogHer and has written for numerous media outlets, including Entrepreneur.com. She lives in the San Francisco Bay Area with her husband, young son and frisky mutt. Stay connected with Maria: Blog + Website: https://red-slice.com (https://red-slice.com) Get the book: bit.ly/EmpathyEdge Instagram: @redslicemaria Twitter: @redslice LinkedIn: https://www.linkedin.com/in/mariajross/ (https://www.linkedin.com/in/mariajross/) Facebook: www.facebook.com/redslice Catch up on past conversations as well as see the entire lineup of contributors at the "A Handful of Hope" website: https://jessebrisendine.lpages.co/a-handful-of-hope (https://jessebrisendine.lpages.co/a-handful-of-hope) Website: https://jessebrisendine.com/ (https://jessebrisendine.com/) Facebook: https://www.facebook.com/jessebrisendine (https://www.facebook.com/jessebrisendine) Facebook: https://www.facebook.com/JesseBrisendineCoaching/ (https://www.facebook.com/JesseBrisendineCoaching/) Instagram: https://www.instagram.com/jessebrisendine/ (https://www.instagram.com/jessebrisendine/) Twitter: https://twitter.com/jessebris (https://twitter.com/jessebris) Youtube: https://www.youtube.com/user/JesseBrisendine (https://www.youtube.com/user/JesseBrisendine) Grab Your Free Copy of The Happiness Guide:  https://jessebrisendine.leadpages.co/happiness-guide/ (https://jessebrisendine.leadpages.co/happiness-guide/)

Guest Bio:Maria Ross, the founder of brand consultancy Red Slice, believes cash flow, creativity and compassion are not mutually exclusive. She advises entrepreneurs, startups, and fast growth businesses on how to stand out, attract the right customers, and accelerate revenue. Maria is the author of multiple books, including her latest The Empathy Edge: Harnessing the Value of Compassion as an Engine for Success and Branding Basics for Small Business. Maria understands the power of empathy on the brand and personal levels: In 2008, shortly after launching her business, she suffered a ruptured brain aneurysm that almost killed her and inspired her Amazon best-selling memoir, Rebooting My Brain. She has spoken to audiences ranging from The New York Times to BlogHer and has been featured in and written for numerous media outlets, including MSNBC, Entrepreneur, Entrepreneur.com, NPR, Huffington Post and Forbes.com.  Maria lives in the San Francisco Bay Area with her husband, young son, and precocious mutt.

We interview Maria Ross about the value of empathy in the business of the future.00:35 Insights & Takeaways 08:30 Interview Links: Book on Amazon: here Twitter: @redslice The Wicked Podcast: Support us on Patreon: here The Wicked Podcast website: here 'The Wicked Company' book on Amazon.co.uk: Buy The Wicked Company website: visit Music: 'Inspired' by Kevin MacLeod Song: here Creative Commons License 

This week on The Op-Ed Page with Elisa Camahort Page: 1. The first presidential debate. My advice: Skip the next ones and write postcards to voters instead. 2. Maria Ross and the Empathy Edge Site: https://red-slice.com The Empathy Edge book and podcast: https://theempathyedge.com 3. Quick Takes: 100 Reasons I'm voting FOR Biden/Harris: https://www.facebook.com/david.polizzi.3/posts/10223608878992066 Truth Not Lies: https://truthnotlies.org John Oliver on the passing of RBG and so much more: https://www.youtube.com/watch?v=pkpfFuiZkcs Make Your Voice Heard (grassroots video organized by Maria Ross): https://www.youtube.com/watch?v=infOX8waz30 Remotely Annual Membership 50% off code: ElisaCamahortPage50off Link: remotely.global/join Upcoming events and where to find me: Every Tuesday and Thursday at 5PM PT my colleague Ashwini Anburajan and I do a FB Livestream talking about the previous 24-48 hours in #2020 politics: https://www.facebook.com/elisac THIS FRIDAY, October 2nd: Free webinar via Remotely: Making the Most of a Pause, featuring Lisen Stromberg, Author of Work, Pause, Thrive. RSVP Here: https://remotely.global/event/fireside-chat-lisen-stromberg-and-elisa-camahort-page/ Tuesday, October 6th: Another free webinar from Remotely, I'm giving a Media Training quick guide: https://remotely.global/event/webinar-media-training/ Shows mentioned: On Netflix: Lost in Space Call the Midwife The Good Place Great British Baking Challenge On Pop TV: One Day at a Time Thanks to my podcast host Messy.fm Thanks to Ryan Cristopher for my podcast music: https://music.apple.com/us/artist/ryan-cristopher/1479898729 Road Map for Revolutionaries by me, Carolyn Gerin and Jamia Wilson: https://roadmapforrevolutionaries.com Social media handles: Twitter: @ElisaC @OpEdPagePodcast Insta: @ElisaCP Web: elisacp.com Please share, subscribe, rate and review!!

Leading US empathy and brand expert, and author of the best-selling book: The Empathy Edge, Maria Ross discusses with Jane how empathy is the critical ‘edge' that all businesses need to succeed. Furious customers? Missed deadlines? Failed products? The problems your business faces may stem from one issue: lack of empathy. Being empathetic in business means seeing the situation from another's perspective, and using that to shape your leadership style, workplace culture and brand message. Maria discusses why your business needs to cultivate more empathy now, and shares the habits and traits of empathetic leaders who generate more productivity, loyalty and success. She gives practical tips, big and small, for how to align your mission and values and hire the right people, cultivating a warmer and more innovative workplace culture. Finally, she discusses how to build your empathetic brand in an authentic and proactive way, and shows how doing so results in happier customers, innovative work cultures and increased profits. Advising businesses of all types, Maria has proven that empathy is not just good for society―it's great for business, and will transform you at a personal level, too. (Connection Central) ABOUT THE HOST: Jane Bayler is a serial entrepreneur, investor, speaker, event host and business scale up expert. She had a 20 year history in global media and advertising, before becoming a serial entrepreneur herself, with multiple businesses in real estate, marketing and education. Having grown and sold a £6M brand identity business to US communications group Interpublic, today she is most passionate about and committed to serving other entrepreneurs – helping them grow their businesses and achieve their best lives.  Enquire about working 1:1 with Jane, book a call here: https://bit.ly/2Z07DML Discover Jane's Ideal Client Success Accelerator Programme here: www.idealclientsuccess.com/masterclass

Welcome to The Empathy Edge podcast. On today's show, host Maria Ross walks you through what this podcast is all about, why leaders, marketers, and changemakers should tune in each week and what you can gain from each episode. She'll also give you a sneak peek into why she even wrote a business book about empathy - and how her research was a refreshing surprise about how leaders and brands are succeeding with empathy.

Welcome to The Empathy Edge podcast. On today's show, host Maria Ross walks you through what this podcast is all about, why leaders, marketers, and changemakers should tune in each week and what you can gain from each episode. She'll also give you a sneak peek into why she even wrote a business book about empathy - and how her research was a refreshing surprise about how leaders and brands are succeeding with empathy.

Listen and Donate The EMPWR FUND here to help your host and Mental Health Ambassador, Ally Salama provide adequate mental health resources for Youth in his home nation, Egypt. (In partnership with El Neya Charity) - Maria Ross is the founder of brand consultancy Red Slice. She believes cash flow, creativity and compassion are not mutually exclusive. She advises entrepreneurs, startups, and fast growth businesses on how to stand out, attract the right customers, and accelerate revenue. Maria is the author of multiple books, including her latest The Empathy Edge: Harnessing the Value of Compassion as an Engine for Success and Branding Basics for Small Business. She has spoken to audiences ranging from The New York Times to BlogHer and has been featured in and written for numerous media outlets, including MSNBC, Entrepreneur, Entrepreneur.com, NPR, Huffington Post and Forbes.com.  - Key Timestamps: [3:00] Maria's journey as a story teller. [4:15] From Working in Marketing to Becoming a Brand Strategist.  [6:00] Maria's “Empathy Exploration”. [11:00] Looking at the Empathy Gap in Our Society [15:00] What is the “Empathy Edge”. [20:00] Misconceptions of What “Empathy” Means. [23:00] Maria's Brain Injury Story & Recovery. [25:00] Lessons Learned to Gaining Self-Compassion & Strength. [30:00] How Empathy and Cashflow / Wealth Cross Roads. [38:00] Empathy and Harnessing the Power of Diversity. -

In this episode, Maria and I talk about the importance of vulnerability in connecting with people, as well as her latest book The Empathy Edge, which discusses the power of empathy and how businesses can use it to their advantage to get the most out of their employees in addition to making work more human. You can learn more about Maria here: https://red-slice.com https://www.linkedin.com/in/mariajross http://www.facebook.com/redslice http://www.bit.ly/EmpathyEdge Learn more about the podcast here: www.ElevatePodcast.co Learn more about Hayden Humphrey here: www.HaydenHumphrey.com

Maria Ross, author of The Empathy Edge, joins the podcast to explain why more businesses need to harness make empathy their competitive advantage. Get more of the podcast: https://ryanhanley.comLearn more about your ad choices. Visit megaphone.fm/adchoices

Maria Ross, author of The Empathy Edge, joins the podcast to explain why more businesses need to harness make empathy their competitive advantage. Get more of the podcast: https://ryanhanley.com

Empathy, Relationships, Sales, Relationships, Business     Summary   There are two major benefits to listening -- really listening -- to your prospective customers and clients. We'll look at that in our Thought of the Day. And in our interview segment, Meridith Elliott Powell shares an amazing story regarding how being laser-focused on the customer and truly empathetic created a sale for one sales person, while a lack of such had the exact opposite effect for his competitor. That and more on today's show.   Bob's Thought of the Day   We'll explore: The two-step process for understanding what your customer wants, needs, and desires. What it means to “listen with the back of your neck.” Two beautiful results of this type of listening.   Interview with Meridith Elliott Powell   You'll discover:   A powerful story about a salesperson who showed amazing empathy to a doctor … and earned a six-figure sale as a result. Why there has never been a time when empathy was more important than it is right now. A story from Meridith's days in the banking industry that illustrates why it's critical to understand the customer and what they need. Wisdom from Simon Sinek's book Leaders Eat Last: “Trust is a biological reaction to the belief that someone has your best interests at heart.” The real meaning of empathy: Sending the message “I heard you, I'm interested, I care.”  The connection between empathy and successfully working with objections. The power of asking open-ended questions: you remain in control of the conversation, you get a little time to breathe, and you show empathy.   Click to Tweet   Why is #empathy REALLY such a difference-maker when it comes to sales? Perhaps the best example ever is shared by @meridithpowell in this episode of The Go-Giver Podcast. The great @meridithpowell shares a story about a sale … based totally on #empathy. It's become one of Bob's all-time favorites. #Empathy in sales is a gamechanger! We want to be listened to. We want to be heard. @meridithpowell   Interview Links   MeridithElliottPowell.com   Own It: Redefining Responsibility by Meridith Elliott Powell Winning in The Trust & Value Economy by Meridith Elliott Powell The Best Sales Book Ever: Cut Through The Obstacles and Send Sales Through The Roof by Meridith Elliott Powell Meridith's Books Previous The Go-Giver Podcast Interview with Meridith Meridith's Online Courses Meridith's Blog Meridith's Speaking Page Connect with Meridith on Facebook Connect with Meridith on LinkedIn Follow Meridith on Twitter Follow Meridith on Instagram Meridith's YouTube channel   Resources   The Go-Giver Influencers Facebook LIVE Show Order The Go-Giver Influencer Sell The Go-Giver Way Audio Program  GoGiverSalesAcademy.com The Go-Giver Leader TheGoGiver.com GoGiverSpeaker.com Burg.com  How to Post a Review