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Chew on this: Property managers estimated 36% of their clients would switch to self-management if AI made it easier. Owners said 79% would ditch their PM if AI made it easier.Tracy Streich previewed those stats as part of the new AppFolio/NARPM research. Tracy owns Renters Place in Tulsa, serves as NARPM's treasurer, and is president-elect for 2027, so we spent most of the hour on what's changing inside NARPM.01:09 - Welcoming Tracy back to the show02:37 - The state of NARPM07:18 - NARPM National's venue next year08:02 - Working with MCI10:43 - NARPM's financial status14:04 - Is NARPM a non-profit?14:49 - Season 7 Presenting Partner - AppFolio16:00 - What should NARPM do with all this cash?20:50 - Overturning laws and case laws29:07 - Tracy on his management company35:26 - Sponsor - Haven AI36:54 - AI40:26 - Tracy's plans as the incoming NARPM President45:26 - What should NARPM do to grow?53:31 - NARPM's Political Advocacy Work01:01:35 - Closing thoughtsWe get into the move from OMG to MCI after roughly 20 years, the Executive Director search (I'm on the task force), a Home Depot program that paid NARPM just under $300K last quarter, and what NARPM's lobbying actually costs.Then I get on my soapbox. NARPM has millions in the bank, and I think some of it should fund legal fights against unconstitutional local landlord laws. Tracy's reply: send the board a proposal.Connect with TracyRenters PlaceNARPM____Resources for Property Managers & Real Estate Entrepreneurs:- Crane – Private PM Owner Community → Join a private network of property management owners and operators: https://joincrane.co/- Free Weekly Newsletter → Property management insights, strategies, and industry updates direct to your inbox: https://peter.beehiiv.com/subscribe- RL Property Management → Learn more about Peter's company and services in Columbus, Ohio: https://rlpmg.com/__Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast (more info here: https://www.peterlohmann.com/financial-interest-disclosure). Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.
In this episode of the JuvoHub Podcast, host Jonathan continues the conversation on bridging the gap between L&D and Management when it comes to employee coaching and explores how they can work together to connect initial training and actual job performance through strategic coaching. Discover how real-time observation, structured feedback loops, and actionable coaching frameworks turn passive learning into practical workplace success. Keyword-Optimized Timestamps 00:00 – Introduction: Aligning Property Management & L&D 02:32 – The Workplace Gap: Challenges in Property Management Operations 04:54 – Why On-the-Job Coaching Drives Employee Retention 06:51 – Creating a Sustainable L&D Feedback Loop 09:17 – Real-World Coaching Scenarios: De-escalation & Software Onboarding 16:25 – Deep Dive: Breakdown of the C.O.A.C.H. Framework 23:42 – Summary & Key Takeaways for Property Managers
WHEN SOMEONE INTRODUCES THEMSELVES INITIALLY MENTIONING THAT EVERYTHING THEY OWN IS COVERED IN PAINT, I HAD TO SMILE. I THOUGHT ‘HOW REFRESHING.' HEALING PROPERTIES OF ART, COMEDY, SELF WORTH AND VALUE, LONGING FOR A MOTHER'S LOVE, REGRETS AND HOPES, RELATIONSHIP WITH MONEY, SIGNIFICANCE OF LAUGHTER AND IMPROVISATION-THOSE ARE JUST A FEW OF THE TOPICS WE'LL BE SPEAKING ABOUT THROUGHOUT THIS CONVERSATION. ANJL RODEE IS THE CREATOR, CEO AND FOUNDER OF “BRUSHCAPADES”-AN ONLINE CREATIVE STUDIO WITH VIRTUAL ART LESSONS IN ACRYLIC PAINTING, WATERCOLOR, SKETCHING AND CARICATURE DRAWING. RAISED BY A SINGLE MOM, ANJL NOW FINDS HERSELF IN THE MIDDLE OF AN EMOTIONAL STRUGGLE WHICH IS MORE COMPLICATED THAN EXPECTED. ANJL FIGURED OUT THAT SHE HAD TO LET GO OF THE HURT AND THE ANGER IN ORDER TO MOVE FORWARD IN HER LIFE AND HER CHILDREN'S LIVES AS WELL AS HER GRANDCHILDREN'S LIVES. MORE INFORMATION-LINKS FOR ANJL: https://www.brushcapades.com https://anjlrodee.com FACEBOOK: BRUSHCAPADES & ANJL RODEE, INSTAGRAM: @ANJLKR & @BRUSHCAPADESSEATTLE LINKEDIN: BRUSHCAPADES "Should Have Listened To My Mother" is an ongoing conversation about mothers/female role models and the roles they play in our lives. Jackie's guests are open and honest and answer the question, are you who you are today because of, or in spite of, your mother and so much more. You'll be amazed at what the responses are.Gina Kunadian wrote this 5 Star review on Apple Podcast:SHLTMM TESTIMONIAL GINA KUNADIAN JUNE 18, 2024“A Heartfelt and Insightful Exploration of Maternal Love”Jackie Tantillo's “Should Have Listened To My Mother” Podcast is a treasure and it's clear why it's a 2023 People's Choice Podcast Award Nominee. This show delves into the profound impact mother and maternal role models have on our lives through personal stories and reflections.Each episode offers a chance to learn how different individuals have been shaped by their mothers' actions and words. Jackie skillfully guides these conversations, revealing why guests with similar backgrounds have forged different paths.This podcast is a collection of timeless stories that highlight the powerful role of maternal figures in our society. Whether your mother influenced you positively or you thrived despite challenges, this show resonates deeply.I highly recommend “Should Have Listened To My Mother” Podcast for its insightful, heartfelt and enriching content.Gina Kunadian"Should Have Listened To My Mother" would not be possible without the generosity, sincerity and insight from my guests. In 2018/2019, in getting ready to launch my podcast, so many were willing to give their time and share their personal stories of their relationship with their mother, for better or worse and what they learned from that maternal relationship. Some of my guests include Nationally and Internationally recognized authors, Journalists, Columbia University Professors, Health Practitioners, Scientists, Artists, Attorneys, Baritone Singer, Pulitzer Prize Winning Journalist, Activists, Freighter Sea Captain, Film Production Manager, Professor of Writing Montclair State University, Attorney and family advocate @CUNY Law; NYC First Responder/NYC Firefighter, Child and Adult Special Needs Activist, Property Manager, Chefs, Self Help Advocates, therapists and so many more talented and insightful women and men.Jackie has worked in the broadcasting industry for over four decades. She has interviewed many fascinating people including musicians, celebrities, authors, activists, entrepreneurs, politicians and more.A big thank you goes to Ricky Soto, NYC based Graphic Designer, who created the logo for "Should Have Listened To My Mother".MORE INFORMATION ABOUT SHLTMM PODCAST:Link to website and show notes: https://shltmm.simplecast.com/ and https://www.jackietantillo.com/Or more demos of what's to come at https://soundcloud.com/jackie-tantillo Listen wherever you find podcasts: https://www.facebook.com/ShouldHaveListenedToMyMotherhttps://www.facebook.com/jackietantilloInstagram:https://www.instagram.com/shouldhavelistenedtomymother/https://www.instagram.com/jackietantillo7/LinkedIn:https://www.linkedin.com/in/jackie-tantillo/YOUTUBE: https://www.youtube.com/@ShouldHaveListenedToMyMother
Send us Fan MailWe talk through what it really takes to lead a multi-generational workplace without stereotyping people or treating every difference as a problem. We share practical ways to manage retention expectations, communication preferences, remote work boundaries, and inclusive team traditions while keeping standards high. • why “retention at all costs” can be the wrong target • how younger career pathways, travel plans and job moves change leadership expectations • misconceptions about tech ability and why older workers can be early adopters • why seniority does not automatically equal leadership credibility • handling resistance to new processes by asking why and building capability • using hybrid communication so outcomes stay consistent across different work styles • phone calls vs texts and setting escalation rules that protect client service • leveraging generational differences to better serve a multi-generational client base • remote work tips around role clarity, delegation and intentional connection • making Christmas parties inclusive with optional events and recognition moments This podcast is sponsored by Property Assist.Business owners are building their rental portfolios faster than ever and Property Managers can't possibly do it all!Keep your property managers doing what they love and outsource the things they don't to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.au This podcast is kindly sponsored by Longreach
Un check-in dans deux heures, le prestataire qui annule, personne derrière. Vanessa l'a vécu, la plupart des gestionnaires aussi. C'est le sujet de cet épisode avec Quentin Bessiere, CEO de PassPass : pourquoi on ne trouve pas de prestataires de ménage, ce que ça coûte réellement, et ce que PassPass vient de lancer pour y répondre : PassPass Agents.________________________________________________
David Stifter has spent more than two decades at the intersection of real estate, technology, and finance. As Managing Director and functional CTO at Digital Bridge (formerly Colony Capital), he led data architecture, process improvement, and finance transformation initiatives across major acquisitions. In 2020, he co-founded PredictAP with a team of B2B SaaS and AI veterans from Blizzard, Apple, and HubSpot. Since then, the company has grown to serve more than 130 real estate firms and process more than 7 million invoices a year. David is based in Lincoln, MA.(02:20) From Colony Capital to founding PredictAP(05:11) When a $60B firm couldn't pay bills(07:23) Why invoice coding is harder than it looks(09:29) CAM pools, triple net leases, and the permutation problem(13:43) When institutional knowledge walks out the door(16:38) How to tell a real solution from a pretty demo(20:48) PredictAP: From inbox to Yardi in 30 seconds(24:47) Related Group, Cushman & Wakefield, and what 130 clients taught PredictAP(27:59) Why integration makes or breaks AP automation(30:17) Build vs. buy: what CFOs & COOs get wrong(33:51) Sheriff vs. shepherd: how to manage AI adoption internally(35:50) AP coding, audit risk, and financial misstatement(38:44) Collaboration superpower: Richard Feynman
Bob refers to himself as “just a retired former journalist, freelance writer and communications guy.” However, Mr. Gatty started blogging about politics in 2017, and now, thousands of blogs later, he has followers all over the world. He cut his journalistic legs while working with the Pittsburgh Courier, an African American weekly. In time, he worked at a number of PA papers, eventually leading him to be named ‘bureau chief' at the state capital bureau in Trenton, NJ, In time, Bob spent years working in politics in Washington including becoming chief of staff for Rep. James J. Florio (D), who later became governor of New Jersey. He retired in 2016 after running a successful political media consulting business “G-NET Strategic Communications” in the DC area. My guest is in awe of his mother and is adamant about all the good his mom taught him especially her advice about never giving up on his dreams. Neither Bob nor his mom attended college, yet she was insistent that he keep after his journalism career. "She burned it into my sole, that if I wanted to accomplish anything in life, I couldn't quit, I had to go after it despite the odds." WEBSITE: https://www.leantotheleft.net/about link to Bob'sBio (from the Lean to the Left website):https://www.leantotheleft.net/about Facebook: https://www.facebook.com/bob.gatty and https://www.facebook.com/notfakenews.2 Twitter: @leantotheleft.1 Instagram: bobgatty_leantotheleft TikTok: leantotheleft LinkedIn: https://www.linkedin.com/in/bobgatty/ "Should Have Listened To My Mother" is an ongoing conversation about mothers/female role models and the roles they play in our lives. Jackie's guests are open and honest and answer the question, are you who you are today because of, or in spite of, your mother and so much more. You'll be amazed at what the responses are.Gina Kunadian wrote this 5 Star review on Apple Podcast:SHLTMM TESTIMONIAL GINA KUNADIAN JUNE 18, 2024“A Heartfelt and Insightful Exploration of Maternal Love”Jackie Tantillo's “Should Have Listened To My Mother” Podcast is a treasure and it's clear why it's a 2023 People's Choice Podcast Award Nominee. This show delves into the profound impact mother and maternal role models have on our lives through personal stories and reflections.Each episode offers a chance to learn how different individuals have been shaped by their mothers' actions and words. Jackie skillfully guides these conversations, revealing why guests with similar backgrounds have forged different paths.This podcast is a collection of timeless stories that highlight the powerful role of maternal figures in our society. Whether your mother influenced you positively or you thrived despite challenges, this show resonates deeply.I highly recommend “Should Have Listened To My Mother” Podcast for its insightful, heartfelt and enriching content.Gina Kunadian"Should Have Listened To My Mother" would not be possible without the generosity, sincerity and insight from my guests. In 2018/2019, in getting ready to launch my podcast, so many were willing to give their time and share their personal stories of their relationship with their mother, for better or worse and what they learned from that maternal relationship. Some of my guests include Nationally and Internationally recognized authors, Journalists, Columbia University Professors, Health Practitioners, Scientists, Artists, Attorneys, Baritone Singer, Pulitzer Prize Winning Journalist, Activists, Freighter Sea Captain, Film Production Manager, Professor of Writing Montclair State University, Attorney and family advocate @CUNY Law; NYC First Responder/NYC Firefighter, Child and Adult Special Needs Activist, Property Manager, Chefs, Self Help Advocates, therapists and so many more talented and insightful women and men.Jackie has worked in the broadcasting industry for over four decades. She has interviewed many fascinating people including musicians, celebrities, authors, activists, entrepreneurs, politicians and more.A big thank you goes to Ricky Soto, NYC based Graphic Designer, who created the logo for "Should Have Listened To My Mother".MORE INFORMATION ABOUT SHLTMM PODCAST:Link to website and show notes: https://shltmm.simplecast.com/ and https://www.jackietantillo.com/Or more demos of what's to come at https://soundcloud.com/jackie-tantillo Listen wherever you find podcasts: https://www.facebook.com/ShouldHaveListenedToMyMotherhttps://www.facebook.com/jackietantilloInstagram:https://www.instagram.com/shouldhavelistenedtomymother/https://www.instagram.com/jackietantillo7/LinkedIn:https://www.linkedin.com/in/jackie-tantillo/YOUTUBE: https://www.youtube.com/@ShouldHaveListenedToMyMother
Rachelle's book, The Quick-Start Guide to Your First Property: https://amzn.to/4svhyoHJohn's book, Sort Your Property Out & Build Your Future: https://amzn.to/45l7n9MIn today's episode John and Rach discuss:
Send us Fan MailMost people think “operations” means calendars, checklists, and a few spreadsheets. The truth is messier and more human. This week Marisa Reeves, operations Manager at SOCO Realty & PM Collective is joined by Fowzia from Property Assist Inspections, and we get honest about what it takes to run the day-to-day of a growing inspection business while keeping clients happy and a team supported.We talk through Fowzia's path from residential real estate sales and property development into Property Assist operations, and what surprised her most: being trusted to make decisions without layers of approvals. From there, we go practical on systems and process. Fowzia explains how Property Assist is structured across in-office staff, on-road inspectors, and an offshore team, and why communication is the make-or-break skill when agencies outsource property inspections. If you manage inspections, lead a PM team, or want a clearer picture of what an operations manager actually does, you'll leave with practical ideas and a better framework for building a calmer, smarter business. Subscribe, share this with a colleague, and leave a review so more property managers can find the show.This podcast is sponsored by Property Assist.Business owners are building their rental portfolios faster than ever and Property Managers can't possibly do it all!Keep your property managers doing what they love and outsource the things they don't to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.au This podcast is kindly sponsored by Longreach
How do you grow to 700 doors in two years with zero marketing spend and no BDM? Doug Moe, owner of Touchstone Property Management in Portland, did exactly that, and the real cost, he says, wasn't marketing. It was his own time.00:00 - Intro01:00 - Doug's Growth story08:11 - The Sales and Onboarding Process12:16 - Declining doors14:00 - Sponsor - Haven AIhttps://www.usehaven.ai/peter-lohmann15:30 - Sharing Talking Points with Crane members17:22 - Rent expectations21:50 - Getting to 700 doors in 2 years31:11 - Sponsor - Enterprise Bank & Trusthttps://www.enterprisebank.com/business/property-management32:36 - Fixing bottlenecks38:22 - Churn42:34 - Doug's tech stack48:26 - Prospect meetings53:46 - Doug's AI use55:57 - Commercial management59:49 - Doug's experience with Crane01:03:10 - Get in touch with DougWe dig into his onboarding call (sometimes 2.5 hours) that happens before the PMA is even signed, a screening process that's led him to turn away 50 to 100 doors' worth of owners who weren't a fit. We also cover his commercial management approach, why he still uses old-school lockboxes after a decade of remote showings, and how he's using Claude with a shared team workspace for SOPs, scorecards, and CAM reconciliations.Doug also explains why a waiting list cost him more clients than it won him, and what a Crane mastermind changed for him outside the business.Doug on LinkedIn: https://www.linkedin.com/in/doug-moe-7a556542/ Touchstone Property Management: https://touchstonepdx.com/Resources for Property Managers & Real Estate Entrepreneurs:- Crane – Private PM Owner Community → Join a private network of property management owners and operators: https://joincrane.co/- Free Weekly Newsletter → Property management insights, strategies, and industry updates direct to your inbox: https://peter.beehiiv.com/subscribe- RL Property Management → Learn more about Peter's company and services in Columbus, Ohio: https://rlpmg.com/__Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast (more info here: https://www.peterlohmann.com/financial-interest-disclosure). Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.
This Episode is Sponsored by StayFi Your ultimate tool for Vacation Rental WiFi marketing allowing you to collect guest emails automatically via custom captive WiFi login splash pages. Drive repeat direct bookings and convert your OTA bookings to book direct for their next visit. Visit https://stayfi.com/vrsuccess/ and use code VRSUCCESS for 50% off 3 months of StayFi service. ________________________________________________________________________________________________________________________________________ This summer Andrew Kitchell opened up Wheelhouse and invited his customers to build on top of it. Not engineers. Customers. Property managers, revenue managers, and a fair number of people who had never built anything in their lives. Over four days, 120 people from six continents worked together, and 40 of them finished with a working prototype. The top prize of $5,000 went to a full-time property manager who had never told anyone he was interested in building software. Heather has spent her own summer building, so she came to this conversation with the question she keeps turning over: if someone with no coding background can build a working app, does that mean every property manager should? Andrew has a clear answer, and it has nothing to do with the tools. His view is that the barrier is no longer technology or design or user experience. It is permission. Giving yourself permission to stop doing what you normally do and decide that today is a build day. Along the way they get into what a hackathon actually is, why Wheelhouse now describes itself as a growth company rather than a pricing company, how MCPs let you ask questions of your portfolio in plain language, and where building your own tools earns its keep against where it becomes an expensive hobby. About Andrew Kitchell Andrew Kitchell has been in and around the short-term rental space for around fifteen years, starting as an Airbnb host in San Francisco while the platform itself was being built a few blocks away. He joined an eight-person urban rental company that was updating its prices by hand twice a week, spent a weekend hacking the Airbnb API to automate it, and four weeks later the business had pivoted into Beyond Pricing. He went on to found Wheelhouse and the operating company Lyric, and has run both technology businesses and operating businesses through some hard cycles, including losing Lyric entirely when COVID hit. Wheelhouse today connects to around 800,000 listings and has opened its full platform to anyone who wants to build on it. Key Takeaways The barrier to building your own tools is no longer technical skill. Andrew argues it is permission, the decision to stop doing today what you normally do and treat a few hours as build time. If you can describe a problem clearly, you are much closer to solving it than you think. Property managers describe their operational problems better than almost anyone, and that description is now most of the work. The old software model asked the person who understood the customer to hand that understanding to an engineer and hope it survived the journey. That gap has closed, and the people closest to the problem can now solve it themselves. You do not have to build anything yourself to benefit. Direct booking sites, owner reports, and small internal tools are all cheaper and faster to produce now, whoever builds them. Building is worth the time when it lands in your quieter season and when what you learn carries into the next build. Treat the first few attempts as research and development, not as finished product. MCPs remove the need to understand APIs at all. Connect Wheelhouse to Claude and you can ask questions of your portfolio and execute pricing strategy in ordinary language, which Andrew sums up as a click is a command, is a chat. An open platform produces better outcomes than a single one. After the hackathon there is no longer one Wheelhouse experience, there are forty-one, each built by someone who knew exactly what they needed. _______________________________________________________________________________________________________________________________________
Rémi conduisait des camions à l'international. Il a commencé à investir en 2020, un immeuble de rapport dans l'Aude, puis un par an. En octobre 2022 il ouvre OC Keys pour faire de la sous-location ; en février 2023 il signe son premier client en conciergerie. Aujourd'hui il gère une trentaine de logements sur toute l'Occitanie, de Narbonne au Tarn-et-Garonne, seul, avec une douzaine de prestataires de ménage. Dans cet épisode il ouvre ses méthodes : une offre unique à 25 % linge compris, la clause qui protège ses photos, quatre logements maximum par prestataire, la méthode TVN qu'il a inventée pour ses ménages, une page de site par ville pour le référencement, et WhatsApp coupé après 19 heures. Il partage aussi sa checklist de ménage. Vous la retrouverez, avec les autres ressources de l'épisode, sur le club des conciergeries________________________________________________
Her bosses wanted her to shut up and do her work, says Cate of her mother's bosses, but that was not who Helen was. Helen grew up in South Carolina, one of three children raised by a farming family. Her mother insisted she leave the farming life to her younger brothers and go to college. Within a few years, she was one of 5 women to graduate from the University of North Carolina at Chapel Hill. Helen completed her teaching degree. Though she never taught in a classroom, she did teach her daughter that women are smart, they can work and raise children at the same time. Helen got a second shot at life later on and said "there's nothing you can't do at 60 that you can at 40." She embraced a new career and was attentive and fond of her grandson. Because Helen struggled with being a perfectionist, she took motherhood very seriously, and felt its' confines. Once she recognized that her daughter was a strong and confident woman, she could relax and enjoy life. Cate says about her mom "she had a wonderful personality and great fashion sense and people were drawn to her." "Should Have Listened To My Mother" is an ongoing conversation about mothers/female role models and the roles they play in our lives. Jackie's guests are open and honest and answer the question, are you who you are today because of, or in spite of, your mother and so much more. You'll be amazed at what the responses are.Gina Kunadian wrote this 5 Star review on Apple Podcast:SHLTMM TESTIMONIAL GINA KUNADIAN JUNE 18, 2024“A Heartfelt and Insightful Exploration of Maternal Love”Jackie Tantillo's “Should Have Listened To My Mother” Podcast is a treasure and it's clear why it's a 2023 People's Choice Podcast Award Nominee. This show delves into the profound impact mother and maternal role models have on our lives through personal stories and reflections.Each episode offers a chance to learn how different individuals have been shaped by their mothers' actions and words. Jackie skillfully guides these conversations, revealing why guests with similar backgrounds have forged different paths.This podcast is a collection of timeless stories that highlight the powerful role of maternal figures in our society. Whether your mother influenced you positively or you thrived despite challenges, this show resonates deeply.I highly recommend “Should Have Listened To My Mother” Podcast for its insightful, heartfelt and enriching content.Gina Kunadian"Should Have Listened To My Mother" would not be possible without the generosity, sincerity and insight from my guests. In 2018/2019, in getting ready to launch my podcast, so many were willing to give their time and share their personal stories of their relationship with their mother, for better or worse and what they learned from that maternal relationship. Some of my guests include Nationally and Internationally recognized authors, Journalists, Columbia University Professors, Health Practitioners, Scientists, Artists, Attorneys, Baritone Singer, Pulitzer Prize Winning Journalist, Activists, Freighter Sea Captain, Film Production Manager, Professor of Writing Montclair State University, Attorney and family advocate @CUNY Law; NYC First Responder/NYC Firefighter, Child and Adult Special Needs Activist, Property Manager, Chefs, Self Help Advocates, therapists and so many more talented and insightful women and men.Jackie has worked in the broadcasting industry for over four decades. She has interviewed many fascinating people including musicians, celebrities, authors, activists, entrepreneurs, politicians and more.A big thank you goes to Ricky Soto, NYC based Graphic Designer, who created the logo for "Should Have Listened To My Mother".MORE INFORMATION ABOUT SHLTMM PODCAST:Link to website and show notes: https://shltmm.simplecast.com/ and https://www.jackietantillo.com/Or more demos of what's to come at https://soundcloud.com/jackie-tantillo Listen wherever you find podcasts: https://www.facebook.com/ShouldHaveListenedToMyMotherhttps://www.facebook.com/jackietantilloInstagram:https://www.instagram.com/shouldhavelistenedtomymother/https://www.instagram.com/jackietantillo7/LinkedIn:https://www.linkedin.com/in/jackie-tantillo/YOUTUBE: https://www.youtube.com/@ShouldHaveListenedToMyMother
What does it take to scale a property management business without sacrificing the guest experience? For Steve and Kim Resnick, co-founders of HeavenlyRez and AirDNA's 2026 #1 Property Managers, the answer starts with one principle: hospitality comes first. What began with managing their own Ocean City, New Jersey vacation rental evolved into a 100+ property operation built around five-star reviews, operational discipline, and a relentless focus on improving the guest experience.In this episode, Jamie Lane sits down with Steve and Kim to unpack the systems behind their growth—from centralized linen operations and three-point property inspections to interior design, proactive guest communication, KPI tracking, and the strategic use of AI. They also explain why they've chosen to stay focused on a single market, how they think about property-level ROI, and why scaling doesn't have to mean letting service quality slip.Whether you're managing a handful of properties or building toward a much larger portfolio, this conversation offers a practical look at how better processes, the right people, and a hospitality-first mindset can create a more scalable and profitable STR business.You don't want to miss this episode!Key TakeawaysBuild systems before you scale. Standard operating procedures, clear accountability, and consistent processes can help maintain quality as your portfolio grows.Treat hospitality as the foundation. From proactive communication to 24/7 support, creating a great guest experience requires more than simply providing a clean place to stay.Centralize what you can control. HeavenlyRez's decision to bring linens and consumables in-house gave the team greater consistency, quality control, and operational visibility.Use data and AI to improve—not replace—the human experience. AI can help identify trends in reviews, surface property information, and monitor KPIs while people remain responsible for meaningful guest interactions.Invest in the property experience. Thoughtful design, durable furnishings, smart bed configurations, and consistent amenities can improve marketability, guest satisfaction, and ultimately owner returns.Sign up for AirDNA for FREE
What happens when a software company decides to make less money from its own customers? Dave Borden, CEO of RentVine, joins me to unpack how a decade-old bet on an open API is paying off in the AI era. 00:00 - Intro01:36 - Rentvine's growth and door count03:41 - Why Rentvine's API matters for AI08:11 - New AI agents and maintenance automation09:39 - MCP beta and security concerns12:16 - Pricing strategy for AI features13:49 - Revenue philosophy and transactional income17:45 - Communication tools and unified inbox22:42 - Accounting automation and AI agents26:48 - Strategic acquisitions and growth tools28:57 - Marketing channels driving Rentvine's growth34:42 - Scaling customer service at high growth38:08 - Key metrics and forecasting40:32 - Banking relationships and AI disruption45:39 - TurboTenant and the self-managing landlord marketRentVine was also a title sponsor of this year's PM Trends Report, and the timing tracks: the data shows 74% of landlords are now comfortable with AI handling day-to-day PM tasks - exactly the bet RentVine made on open access years before anyone else did. Download the PM Trends Report: https://pmtrends.com/We get into RentVine's new maintenance agents, why their MCP is still in beta, and Dave's philosophy on charging for AI features versus building revenue through transactional products instead of raising subscription prices. We also cover the accounting agents on RentVine's roadmap, how PMW is driving outsized unit growth for their customers, and what TurboTenant's move into the self-managing landlord market means for the rest of us.Learn more and connect with Dave here: Dave on LinkedInRentvine__Resources for Property Managers & Real Estate Entrepreneurs:- Crane – Private PM Owner Community → Join a private network of property management owners and operators: https://joincrane.co/- Free Weekly Newsletter → Property management insights, strategies, and industry updates direct to your inbox: https://peter.beehiiv.com/subscribe- RL Property Management → Learn more about Peter's company and services in Columbus, Ohio: https://rlpmg.com/__Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast (more info here: https://www.peterlohmann.com/financial-interest-disclosure). Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.
Benoît Rébus loue en courte durée à Montpellier et gère quelques biens en conciergerie. Ingénieur du son de formation, quinze ans dans le logiciel, dernier poste directeur produit : quand son PMS a refusé de générer un deuxième code de boîte à clés, il a commencé à écrire ses propres outils. Aujourd'hui il n'a plus de PMS du commerce, et il en vend sur mesure aux conciergeries.________________________________________________
Her 35-year career in high schools as an educator, administrator, and principal and now as a student and parent coach, is helping families understand one another better, to become 'curiously engaged' with one another with "Courageous Conversations," which happens to be the title of her latest book. We all know that teens have a lot going on in their bodies, minds and emotions and it's important for them to know that as parents, we're here for them. We truly are listening to them. Ms. Bennett is also thankful for her parents who handed down “a fiery attitude and a heart-centered desire to empower people and help them transform, so that they can live the life that they desire”! Her new book, Courageous Conversations, gives parents easy-to-implement strategies to create a powerful and loving relationship with their teen, without lectures, shame or guilt. https://www.courageousnetwork.com/?r_done=1 “Feelings matter! Peeling away at what is really underneath is paramount to understanding and engaging in meaningful and courageous conversations.” – ELIZABETH BENNETT As an award winning principal with over 35 years of teaching, administration and coaching experience, I offer a unique blend of leadership, vision and a vast background of knowledge. *I have a relentless passion for transforming this broken, violent and socially isolated environment of dysfunction to a space of courageous conversations, empowering people to take on their lives with joy and love. I am dedicated to sharing this message of hope, especially with parents, educators, business and community leaders. *Being a survivor of domestic violence, sexual abuse and bullying as a young person, it has taught me that in order to succeed in life I must be willing to do whatever it takes to heal and move forward. I have used my past as a vehicle of opportunity to flourish in the present and in the future. *I am eternally grateful for the genes of determination and persistence which I inherited from my parents, which also provides me with a fiery attitude and a heart-centered desire to empower people and help them transform so that they can live the life that they desire. About Elizabeth Bennett Elizabeth Bennett is an award-winning Principal with over 35 years of experience in the school system as an educator and administrator. She coaches parents on how to have courageous conversations with their kids to build healthy and helpful relationships. To learn more, visit: elizabethbennettgroup.com WEBSITE: https://www.courageousnetwork.com LinkedIn: https://www.linkedin.com/in/elizabeth-bennett-942a862b/ Facebook: https://www.facebook.com/elizabeth.bennett.3158/ Elizabeth as a guest on another podcast: https://muskokawoods.com/how-to-talk-to-your-teen-with-elizabeth-bennett/ "Should Have Listened To My Mother" is an ongoing conversation about mothers/female role models and the roles they play in our lives. Jackie's guests are open and honest and answer the question, are you who you are today because of, or in spite of, your mother and so much more. You'll be amazed at what the responses are.Gina Kunadian wrote this 5 Star review on Apple Podcast:SHLTMM TESTIMONIAL GINA KUNADIAN JUNE 18, 2024“A Heartfelt and Insightful Exploration of Maternal Love”Jackie Tantillo's “Should Have Listened To My Mother” Podcast is a treasure and it's clear why it's a 2023 People's Choice Podcast Award Nominee. This show delves into the profound impact mother and maternal role models have on our lives through personal stories and reflections.Each episode offers a chance to learn how different individuals have been shaped by their mothers' actions and words. Jackie skillfully guides these conversations, revealing why guests with similar backgrounds have forged different paths.This podcast is a collection of timeless stories that highlight the powerful role of maternal figures in our society. Whether your mother influenced you positively or you thrived despite challenges, this show resonates deeply.I highly recommend “Should Have Listened To My Mother” Podcast for its insightful, heartfelt and enriching content.Gina Kunadian"Should Have Listened To My Mother" would not be possible without the generosity, sincerity and insight from my guests. In 2018/2019, in getting ready to launch my podcast, so many were willing to give their time and share their personal stories of their relationship with their mother, for better or worse and what they learned from that maternal relationship. Some of my guests include Nationally and Internationally recognized authors, Journalists, Columbia University Professors, Health Practitioners, Scientists, Artists, Attorneys, Baritone Singer, Pulitzer Prize Winning Journalist, Activists, Freighter Sea Captain, Film Production Manager, Professor of Writing Montclair State University, Attorney and family advocate @CUNY Law; NYC First Responder/NYC Firefighter, Child and Adult Special Needs Activist, Property Manager, Chefs, Self Help Advocates, therapists and so many more talented and insightful women and men.Jackie has worked in the broadcasting industry for over four decades. She has interviewed many fascinating people including musicians, celebrities, authors, activists, entrepreneurs, politicians and more.A big thank you goes to Ricky Soto, NYC based Graphic Designer, who created the logo for "Should Have Listened To My Mother".MORE INFORMATION ABOUT SHLTMM PODCAST:Link to website and show notes: https://shltmm.simplecast.com/ and https://www.jackietantillo.com/Or more demos of what's to come at https://soundcloud.com/jackie-tantillo Listen wherever you find podcasts: https://www.facebook.com/ShouldHaveListenedToMyMotherhttps://www.facebook.com/jackietantilloInstagram:https://www.instagram.com/shouldhavelistenedtomymother/https://www.instagram.com/jackietantillo7/LinkedIn:https://www.linkedin.com/in/jackie-tantillo/YOUTUBE: https://www.youtube.com/@ShouldHaveListenedToMyMother
How can nearly losing your business help you shift from one mindset to another? Welcome back to The Property Management Show, where we deep dive into the world of property management, marketing, and entrepreneurship. I’m your host, Marie Tepman from Fourandhalf Marketing Agency. Today, we are joined by Ping Hsu, who has built something really incredible that a lot of people are striving to build. We're talking about how he got there and what mistakes were made along the way so that we can learn from those for ourselves. PUT TABLE HERE What Did Ping Hsu Think He Was Building? In 2019, when Spotted Properties began working with Fourandhalf, it was a much smaller company. Ping had begun as a real estate investor, and after considering a career in engineering decided that real estate is what he wanted to do long-term. Property management was something that he did on occasion, and he saw it as a way to expand his network. When he could not find the right property manager for his own properties, he combined the real estate and the property management and things grew from there. The recurring income in property management was especially attractive. Spotted Properties grew from about 130 doors in 2019 to around 800 doors today. What happened during that journey? How Can Marketing and Opportunity Help a Property Management Company Expand? Ping says that working with Fourandhalf allowed the company to build a good foundation for marketing. They were ranking in the top three on Google, and their social presence really exploded, which created a lot of demand. Add to that the fact that a few property management companies in Hamilton failed, so new clients were being on-boarded pretty quickly. This led to a larger payroll and a desire to run a more passive business as an owner. As the expansion really took off, it was impossible not to see all the opportunities for mini-businesses. Because Ping was dealing with so many vendors and watching money come in and out, he began to wonder why he was constantly paying all these people. Painting, for example, was something he always had to hire people to do. There was a lot of money spent on waste management. And pest control. Real estate agents. So many of these basic services seemed to be costing him a lot of money, and he wondered if that was money he could earn instead. So Spotted Properties began to internalize those systems. Eventually, sixteen or seventeen employees were on board, as well as a real estate team and a marketing budget, and this is how Ping realized it's possible to scale a company too fast. He could see that they were spread too thin. When Is It Time to Start Saying No and Focus on Your Core Business? It's tempting to want to continue adding lines of business. If you have a friend who can spray for pests, it seems easy enough to take on the pest control right? It seems like it's going to make you more money than paying an outsider. Exiting does not have to be difficult and it does not have to jeopardize your business. Ping began to notice: He was paying technicians to do the work he did not want to pay outside vendors to do, but they did not have full schedules. Yet, he still had to pay them. The math makes sense when those employees are busy all the time (or even 75% of the time). It's still extra payroll when you're trying to keep up with three or four businesses and you need to develop ways to keep your employees busy. This was the time to look at the company's core area of expertise and stick to what they did best. Another temptation? Virtual assistants. Here are the challenges that Ping discovered with VAs: It was hard to find a good fit, especially given the general difference in time zones. It was easy to delegate the things he didn't want to do, like phone calls and vendor coordination. Quality dropped and everyone got frustrated. Ping stopped and asked himself what his core business was. What was his profession? The answer was pretty simple: property management. He began integrating up instead of integrating down. What does that mean? For Ping and his business, it meant focusing on asset management and doing more than what typically property management companies did. The real estate sales raised capital for the long-term holds. The company began focusing on property management again, but they created an entire ecosystem that fed into the core property management base. How Can Property Managers Position Themselves as Asset Managers and Advisors? In today's market, it can feel like basic property management is a commodity. Ping says one of the most important things his company did was to stop seeing themselves as property managers. Once he removed that label, the real growth began. Here's what he did: Began a YouTube channel called Property Hustlers. He talked about how to invest in real estate, which during COVID a lot of people were interested in, thanks to a strong market. Provided education through video on how to acquire properties, how to finance them, and how to manage the operations. Shifting the conversation from how to manage a property to how to plan for additional investments. Beginning conversations on a higher level. There was no longer any space to argue with a client about why a repair is $75 instead of $55. Relationships with investors became more meaningful, and growth was pretty quick. Ping credits something he heard at a Fourandhalf conference, where it was suggested that if every owner you work with added one more door to their portfolio, you'd double your property management business. That made sense to him and it's why he decided to position the company a little differently. Is it Possible to Double Your Property Management Business? Ping said he did it by talking to owners about new things. They might approach him hoping to discuss their owner statements, and he'd refer them to someone else within the company. What he wanted to discuss was how to save several hundred dollars every month and how to earn $40k to $60k by the end of the year. The conversation shifted and the owners began listening. Introduce me as your mentor. That was Ping's instruction to the owners he was working with. Not to introduce him as their property manager, but as their real estate investment mentor. “He's been walking me through how to increase my portfolio.” “You should talk to Ping for more advice.” It took a year to fully shift his identity from property manager to investment advisor. It's not that Ping has neglected the property management part of his business. He has well-trained staff taking care of the day to day and when investors buy their new properties, they understand that he has a role in how they're managed. But he created his own brand, eXP Real Estate, to separate himself from the owner statements and the leasing and the tenants and to focus more on the long-term strategies of owners who listen to his advice. Once he created this separation, everything changed. Does Video Content Really Make a Difference? Ping says that it does. When he was making YouTube videos, he could create educational conversations for specific things that owners might be thinking about, and then he'd send those videos to them. Maybe it's a video on how to stabilize a portfolio or how to offload a property that's not performing. He could control the narrative. As he stuck with this new approach, he found it was eventually easier to raise capital and that he was doing more transactions within the same client audience. Good things take time. Trial and error also takes time. It's hard to remember this when you're growing your property management business, but it's an important lesson. Who Are the Owner Leads that Mean the Most? The shift Ping implemented in his own business meant a shift in the owners he wanted to work with at Spotted Properties. Only two types of portfolios are their targets: student rentals and multifamily properties. These are the owners he looks for. Student rentals are a great niche because the turnover timing is so predictable. This is something Fourandhalf has always talked about: identify the properties and the owners that fit your business model and your target margins. When you're just starting out, it makes sense to take on any property that needs to be managed. You don't yet know what the good fit might be. For example, Ping thought Airbnbs would be a good idea. He tested out three or four Airbnb properties and knew it was not going to work for him going forward. What Can We Learn About How Ping and His Partner Created Property Hustlers? Some questions Marie had about how Ping and his business partner Andrew created the Property Hustlers YouTube channel and brand: How did Ping prepare the team for this shift? Was the Spotted Properties team completely outside of this endeavor? Were there any conversations had? Did processes change to account for this new approach? Ping said he and Andrew were intentional about hiring people smarter than them when it came to understanding property management. That increased the cost of talent but it also meant they (Ping and Andrew) could also remove themselves from a lot of the day to day work. Turns out the team was more than happy to get them out of the way. Now, that team had the authority they needed to make the property management part of the business really work well. Why does it matter that the staff is happy? It creates employee retention. Efficiency and trust increase. It keeps clients happy. They know they're working with a good company when they're dealing with the same people year after year. How Has Marketing Evolved in this Growth Story? Ping's property management company successfully showed up in the top three hits for Hamilton, Ontario on Google, thanks to the blogs they were writing and the SEO-driven website. Reviews were coming in, too, and despite a few bad reviews (there are always a few), his Google review stars were at about 4.4. Then, he shut down Google reviews. Why? They stopped using a phone line, hoping to move entirely online, and Ping knew that was going to create some frustration with tenants. He didn't want to open himself up to a lot of bad reviews all at once. They weren't trying to grow their property management business. A natural progression was what they were after, but there was no interest in adding another hundred doors or more. They're back to working on marketing specifically for student rentals, using Answer Engine Optimization (AEO) to attract new leads in the student rental space. Right now, they're working with about 140 owners on around 800 doors. That's counting each student tenant as their own door. Operational Questions: How Can Property Managers Create this Kind of Vertical Integration? Marie and Ping have talked about where he started and what he's built. How can other property management companies learn from this? Here's what Ping suggests: Communication. Start by creating a different domain for communication. As the company owner, you want to reduce the communication you're doing on the things that aren't as important. You don't want to be responding to complaints. Team Building. You have to trust your team to solve those problems and deal with those complaints. Establish Scope. Map out what you're doing and what your team is doing. If you have the right talent, you can back away from all the notifications that you don't actually need. Hire Smart. Look for the people who impress you right away. This is what Ping learned; the three-month probation period shouldn't necessarily be that long. He knew within a week that his leasing manager was going to be amazing. Good talent will want to do more. They'll want to grow. Is it really this easy? Not always. Mistakes can be made. Ping's first hire had access to his credit card and that's how Ping lost $90,000 in one year. He almost gave up on the business entirely. The employee had a gambling issue that no one knew about. The lesson? You can't just trust people blindly. Trust the employees who have proven that they are trustworthy. With $90,000 gone, Ping wasn't sure he'd be able to meet his payroll obligations and it felt like he would lose the business. Instead, he shoveled some snow. He and his girlfriend, who is now his wife, shoveled snow at his properties during a particularly snowy winter and saved some money and made the necessary ends meet. What is the GWC Hiring Framework? Get. Want. Capacity. That's how Ping hires. The person gets the job. Does the person want the job? Is there enthusiasm? Initiative? Does the person have the capacity to do the work that's needed? People can always be trained when they have the initiative. When local companies were shutting down and Spotted Properties was taking on a lot of new business, Ping knew he had to hire strategically and he also knew he didn't know how to do that yet. That's how this framework was created. How Can Property Managers Approach Owners as a Coach or an Asset Adviser? We've established that the real estate advising and the coaching feeds the property management business. But how to begin this conversation with owners? Ping says his script was simple. It went something like: “Hey John, now that your property is fully stabilized, what’s the plan? What’s your plan for the next couple of years? What do you want to do with your real estate portfolio?” They start talking about their vision, their dream outcome, which is, usually that they'd like to get a few more properties so they don't have to work so hard. Or: “Now that we have Madison dealing with the tenant issue or a paralegal taking care of the eviction through the Tenant Board, how are you feeling?” They'll usually be feeling ready to grow once they've seen their problem resolved. And that's how the conversation opens up. Ping is willing to be honest in his conversations, and that includes talking about mistakes he's made and situations that didn't go as planned. Owners can use this transparency to avoid their own mistakes. And the vulnerability makes him easy to trust. People can relate to failures. You're likely wondering: is there a fee for the expertise that Ping and Andrew provide? For owners and investors who belong to the Property Hustlers community, there's a fee for one-on-one coaching. Plenty of free resources are available and Ping is happy to have owners learn from that information. And the property management business and education platform feed revenue to each other. We're going to have Ping come back and talk to us about how he continues to evolve. Specifically, with the help of AI. You don't want to miss that conversation, where we'll talk about how you leverage AI to make your property management operation leaner and more efficient, which will free you up to do more things like this. 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What happens when a tenant runs their lawsuit through ChatGPT? Adam Willis, CEO of Nestwell Property Management, is finding out. His team is now fielding a wave of AI-generated small claims filings and fair housing complaints, with tenants representing themselves in court.02:40 - Using Self Help Portals11:05 - Shared inbox & Ticketing14:41 - Sponsor - Enterprise Bank & Trust16:05 - Adam's in-house Real Estate Brokerage22:42 - Maintenance28:19 - Fractional Executives32:30 - Finding talent34:05 - Sponsor - Haven AI35:34 - Creative compensation Plans47:38 - AI empowered tenants56:19 - What Peter is working on right now59:07 - Where are owner/operators susceptible to disruption?01:04:42 - Big Win opportunitiesAdam's back for a rare repeat episode. We cover his shift from static self-help portals to a unified, Delta-style communication experience, why Nestwell runs its own real estate brokerage under one brand, and how a resurrected in-house GC company now handles turns in-house.We also get into fractional executives, a comp plan he's since walked back, and where he thinks property management is most exposed to AI-driven disruption.If you're rethinking your comms stack, your comp plan, or curious how another operator is handling AI on both sides of the business, this one's worth a watch.Learn more and connect with Adam here: Adam on LinkedInNestwell PM__Resources for Property Managers & Real Estate Entrepreneurs:- Crane – Private PM Owner Community → Join a private network of property management owners and operators: https://joincrane.co/- Free Weekly Newsletter → Property management insights, strategies, and industry updates direct to your inbox: https://peter.beehiiv.com/subscribe- RL Property Management → Learn more about Peter's company and services in Columbus, Ohio: https://rlpmg.com/__Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast (more info here: https://www.peterlohmann.com/financial-interest-disclosure). Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.
Jordan Hearin is the chief strategy officer at ID Plans, a platform that digitizes the physical reality of commercial real estate assets to support leasing, property management, construction, and asset management across the full property lifecycle. Founded in 1999, ID Plans now covers over 3 billion square feet across the US, with clients including Regency Centers, JLL, Brixmor Property Group, Kite Realty and DLC Management. Jordan is based in Tampa, Florida.(03:28) Who owns the CRE data problem (05:02) When leasing and property management diverge (06:00) How Proptech specialization fragmented teams (09:25) Data migration for traditional operators (13:38) Data diligence when buying a shopping center(16:22) Connecting leasing, ops, & construction (18:51) From vacancy to signed lease (22:20) Drone imagery & decision compression (23:53) Tenant selection strategy (27:14) Kroger, Amazon & grocery anchors(32:29) NYC city-run grocery stores (35:01) Collaboration superpower: Jon Gray
Steve is a natural as a host. He found his passion for the radio business at the age of six, but wasn't able to fulfill that dream till a little later in life. As you listen to the wonderful stories Steve shares, you'll find out that he was raised by both his maternal grandmother and his mom. "Grandmother was worthless until a crisis. Grandmother was my mother, my light. 'Mother', as he refers to his mom, was my 'dad'-the two women set up those 'roles'," McCurdy shares. You'll hear Steve repeat over and over again how magnificent his mother was -"a powerful, independent woman with a great, great mind, yet she wanted to be wild and crazy and she never really got to do that." Plus, Margie never went to college because any money the family had went to Margie's brother's wants and needs. Margie started working in a local bank in Texas at 16 and because of her expertise, hard work and dedication over decades of running the Proof Department, she was able to apply for a program through Southwest Institute Of Graduate Business Studies and SMU. Because she had never gotten and undergraduate degree, she was able to take an exam, passed the test with flying colors, got her undergraduate degree certificate based on her lifelong experience and the exam and became the first person to ever complete a Masters program at SMU without having actually attended college. There is more to this story as it was taking place in the late 60's and the Civil Rights Movement. Steve's mother made a considerable effort to train the other female employees and not just overlook them because she knew they were intelligent and capable to do any job if trained properly. There's so much more to Steve's story. Hope you enjoy this episode of SHLTMM. Steve.mccurdy@storymastermedia.com CrossRoadDiner@storymastermedia.com "Should Have Listened To My Mother" is an ongoing conversation about mothers/female role models and the roles they play in our lives. Jackie's guests are open and honest and answer the question, are you who you are today because of, or in spite of, your mother and so much more. You'll be amazed at what the responses are.Gina Kunadian wrote this 5 Star review on Apple Podcast:SHLTMM TESTIMONIAL GINA KUNADIAN JUNE 18, 2024“A Heartfelt and Insightful Exploration of Maternal Love”Jackie Tantillo's “Should Have Listened To My Mother” Podcast is a treasure and it's clear why it's a 2023 People's Choice Podcast Award Nominee. This show delves into the profound impact mother and maternal role models have on our lives through personal stories and reflections.Each episode offers a chance to learn how different individuals have been shaped by their mothers' actions and words. Jackie skillfully guides these conversations, revealing why guests with similar backgrounds have forged different paths.This podcast is a collection of timeless stories that highlight the powerful role of maternal figures in our society. Whether your mother influenced you positively or you thrived despite challenges, this show resonates deeply.I highly recommend “Should Have Listened To My Mother” Podcast for its insightful, heartfelt and enriching content.Gina Kunadian"Should Have Listened To My Mother" would not be possible without the generosity, sincerity and insight from my guests. In 2018/2019, in getting ready to launch my podcast, so many were willing to give their time and share their personal stories of their relationship with their mother, for better or worse and what they learned from that maternal relationship. Some of my guests include Nationally and Internationally recognized authors, Journalists, Columbia University Professors, Health Practitioners, Scientists, Artists, Attorneys, Baritone Singer, Pulitzer Prize Winning Journalist, Activists, Freighter Sea Captain, Film Production Manager, Professor of Writing Montclair State University, Attorney and family advocate @CUNY Law; NYC First Responder/NYC Firefighter, Child and Adult Special Needs Activist, Property Manager, Chefs, Self Help Advocates, therapists and so many more talented and insightful women and men.Jackie has worked in the broadcasting industry for over four decades. She has interviewed many fascinating people including musicians, celebrities, authors, activists, entrepreneurs, politicians and more.A big thank you goes to Ricky Soto, NYC based Graphic Designer, who created the logo for "Should Have Listened To My Mother".MORE INFORMATION ABOUT SHLTMM PODCAST:Link to website and show notes: https://shltmm.simplecast.com/ and https://www.jackietantillo.com/Or more demos of what's to come at https://soundcloud.com/jackie-tantillo Listen wherever you find podcasts: https://www.facebook.com/ShouldHaveListenedToMyMotherhttps://www.facebook.com/jackietantilloInstagram:https://www.instagram.com/shouldhavelistenedtomymother/https://www.instagram.com/jackietantillo7/LinkedIn:https://www.linkedin.com/in/jackie-tantillo/YOUTUBE: https://www.youtube.com/@ShouldHaveListenedToMyMother
Welcome to another episode of The AZREIA Show! In this episode, host Jeremy Holden continues the short-term rental mini-series with Ashley and Brittany of The Cohost, a local family-owned short-term rental property management company that has been operating since 2018. They explain how managing an Airbnb or VRBO is fundamentally different from managing a traditional long-term rental, comparing successful STR operations to running a five-star hotel where guest experience, fast communication, and immediate problem-solving are critical. The conversation breaks down what full-service short-term rental management actually includes, from acquisition support, revenue projections, listing creation, professional photography, and guest communication to dynamic pricing, OTA management, cleaning, vendor coordination, and handling urgent guest issues. Ashley and Brittany also discuss Arizona's seasonality, protecting properties through Airbnb AirCover, Safely, and homeowners insurance, dealing with difficult guests and fraudulent refund claims, and strategies professional managers use to increase revenue through pricing and marketing. Whether you're considering your first Airbnb, already operating multiple short-term rentals, or trying to decide between full-service management and co-hosting, this episode provides practical insights to help you choose the right strategy. Jeremy, Ashley, and Brittany also explore the differences between luxury and condo operations, co-hosting platforms such as Evolve, the most important operational priorities for STR owners, and whether AI can realistically replace professional property management. 00:43 – Their Short-Term Rental Background 01:52 – Short-Term Rentals vs. Long-Term Rentals 03:39 – What Full-Service STR Management Includes 05:24 – Why the Right Team Matters 08:07 – When Should You Hire a Property Manager? 11:00 – How to Interview an STR Property Manager 12:46 – Parties, Property Damage & Insurance Claims 15:34 – Handling Refund Scams & Difficult Guests 18:36 – How Professional Management Can Boost Revenue 19:58 – Luxury vs. Condo STR Operations 21:30 – Co-Hosting Options 22:36 – Key Operational Priorities 24:14 – Can AI Replace Short-Term Rental Property Managers? -- Contact Alden of Silver Crest Opportunity Fund at http://silvercrestopportunityfund.com "AZREIA does not endorse specific investments. Please do your own due diligence." Want to grow your real estate business?
Robert Crutchfield is the founder of Crutchfield Cooks Food Blog and host and producer of Crutchfield Cooks Podcast. Robert Crutchfield is the eldest of three children and my guest shares that they really had their mother to thank for helping them understand the significance of sibling relationships -they generally loved one another, again thanks to his mother. On the other hand, Robert says, "I loved my mother, but my mother was scary." She worked for the Director of the FBI, J Edgar Hoover , during the Korean War. And she didn't hesitate to say what was truly on her mind. Robert loves that his mom was an "avid reader and she desperately wanted to be a writer." She was a little jealous that Robert was getting paid to write. She attended business school, but never completed her degree. Don't think that that was going to hold her back in any way. Marilyn was determined to stay home with the kids when they were small, even though it was a financial struggle. She began teaching her daughter how to cook and then she was determined to teach her two sons, because "she'd be hell bent if any son of hers starved because he didn't know how to turn the stove on, " Robert recalls fondly. Proud of both his parents, Robert was determined to share that his parents were a pair/teammates. They worked together raising the kids and they supported one another always. Robert attributes his cooking prowess to his mother, but also his paternal grandfather. He's been fortunate to have generations of chefs in his lineage. "I learned most of my early knowledge of cooking and food from her,"Crutchfield offers. "It was intimidating to me," says Robert as he was learning and meeting professional chefs. Yet he found that his mother had taught him some of the same techniques, just not a fancy name. Robert admits to 'reinventing himself' many times over and each journey has played a significant role in his life and what he's achieved in his life. Rob truly enjoys writing his food blog-tweaking recipes after trial and error. He believes that he wants to hold his bar very high. He believes in credibility and want to deliver accurate information and recipes. Social Media Links: https://www.facebook.com/crutchfieldcooks https://www.twitter.com/crutchfieldcook Robert Crutchfield | LinkedIn https://www.instagram.com/crutchfieldcooks/ "Should Have Listened To My Mother" is an ongoing conversation about mothers/female role models and the roles they play in our lives. Jackie's guests are open and honest and answer the question, are you who you are today because of, or in spite of, your mother and so much more. You'll be amazed at what the responses are.Gina Kunadian wrote this 5 Star review on Apple Podcast:SHLTMM TESTIMONIAL GINA KUNADIAN JUNE 18, 2024“A Heartfelt and Insightful Exploration of Maternal Love”Jackie Tantillo's “Should Have Listened To My Mother” Podcast is a treasure and it's clear why it's a 2023 People's Choice Podcast Award Nominee. This show delves into the profound impact mother and maternal role models have on our lives through personal stories and reflections.Each episode offers a chance to learn how different individuals have been shaped by their mothers' actions and words. Jackie skillfully guides these conversations, revealing why guests with similar backgrounds have forged different paths.This podcast is a collection of timeless stories that highlight the powerful role of maternal figures in our society. Whether your mother influenced you positively or you thrived despite challenges, this show resonates deeply.I highly recommend “Should Have Listened To My Mother” Podcast for its insightful, heartfelt and enriching content.Gina Kunadian"Should Have Listened To My Mother" would not be possible without the generosity, sincerity and insight from my guests. In 2018/2019, in getting ready to launch my podcast, so many were willing to give their time and share their personal stories of their relationship with their mother, for better or worse and what they learned from that maternal relationship. Some of my guests include Nationally and Internationally recognized authors, Journalists, Columbia University Professors, Health Practitioners, Scientists, Artists, Attorneys, Baritone Singer, Pulitzer Prize Winning Journalist, Activists, Freighter Sea Captain, Film Production Manager, Professor of Writing Montclair State University, Attorney and family advocate @CUNY Law; NYC First Responder/NYC Firefighter, Child and Adult Special Needs Activist, Property Manager, Chefs, Self Help Advocates, therapists and so many more talented and insightful women and men.Jackie has worked in the broadcasting industry for over four decades. She has interviewed many fascinating people including musicians, celebrities, authors, activists, entrepreneurs, politicians and more.A big thank you goes to Ricky Soto, NYC based Graphic Designer, who created the logo for "Should Have Listened To My Mother".MORE INFORMATION ABOUT SHLTMM PODCAST:Link to website and show notes: https://shltmm.simplecast.com/ and https://www.jackietantillo.com/Or more demos of what's to come at https://soundcloud.com/jackie-tantillo Listen wherever you find podcasts: https://www.facebook.com/ShouldHaveListenedToMyMotherhttps://www.facebook.com/jackietantilloInstagram:https://www.instagram.com/shouldhavelistenedtomymother/https://www.instagram.com/jackietantillo7/LinkedIn:https://www.linkedin.com/in/jackie-tantillo/YOUTUBE: https://www.youtube.com/@ShouldHaveListenedToMyMother
Big companies like Bayleys and Quinovic are named in a new report as the property managers renting out the mouldiest, coldest, dampest homes. The findings of the Aotearoa Renters Survey, but Renters United and Action Station, are igniting calls for stricter industry regulation. That is a call most of the property managers spoken to by RNZ have endorsed. Sammy Carter reports.
BREAKING: Around the time this episode goes live, TurboTenant announced its acquisition of TenantCloud, one of the direct competitors mentioned in this episode. TenantCloud CEO Mark DeHaan called it building "the platform that will help define the next generation of property management." Read more here. TurboTenant has over a million landlords on its platform, and property managers barely register on their radar. Why? Because they went all-in on the self-managing landlord instead of trying to serve everyone. I sat down with CEO Seamus Nally to find out how they got here.02:54 - Getting a million landlords on TurboTenant09:39 - Handling Zillow13:14 - The source of tension stemming from control between owners and PMs15:59 - Sponsor - Haven AI17:28 - How TurboTenant makes money23:49 - Competitors25:56 - The Autopilot product32:00 - Leaving money on the table33:21 - Sponsor - Enterprise Bank & Trust34:46 - The cost of Autopilot as a service36:47 - Acquiring a competitor42:57 - Navigating the boots-on-the-ground services44:36 - TurboTenant's financial structure and growth goals52:40 - APIs and MCPs57:09 - Follow along with SeamusWe get into why TurboTenant's core product stays free, how they actually make money, and why 40% of new signups are still undecided about hiring a property manager — some with a signed lease already in hand. Seamus also breaks down Autopilot, their new managed-services product that puts them in a lane a lot like ours.Learn more and connect with Seamus here:Seamus on LinkedInTurboTenant____Resources for Property Managers & Real Estate Entrepreneurs• Crane – Private PM Owner Community → Join a private network of property management owners and operators: https://joincrane.co/• Free Weekly Newsletter → Property management insights, strategies, and industry updates direct to your inbox: https://peter.beehiiv.com/subscribe• RL Property Management → Learn more about Peter's company and services in Columbus, Ohio: https://rlpmg.com/Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast (more info here: https://www.peterlohmann.com/financial-interest-disclosure ). Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.
Family dinners and treating each other with respect was always the family motto. Both Kristi and her mother, Carla grew up in Kansas on a farm in a very small town. Kristi was so inspired by the work of Emily Post, that she founded "the Polite Company" where she enjoys helping people of all ages become aware of the impression they make on coworkers, friends and family. For Kristi, it's inspiring to see her clients/students feel more confident once they have a few tools to help them in professional and personal settings. Many of her students are first generation college attendees seeking to accomplish what's never been attainable in their family's history. Emily Post wrote her very first book on etiquette in 1922 as a 5o year old divorced mother. Her guidelines incorporate the belief that "etiquette has nothing to do with your last name, it has nothing to do with where you're from, it has nothing to do with how much money you have , it has everything to do with how you treat other people. And learning manners and etiquette costs $0.00." They've released the 100th Centennial version of Ms. Post's book on etiquette with the inclusion of technology and social media. Kristi shares many wonderful stories of her relationship with her mother and all that her mother has taught her throughout her life. And some advice Kristi gives is "being polite doesn't mean you have to be a door mat! Hope you enjoy the listen. Email:thepolitecompany@gmail.com Website: www.thepolitecompany.com Facebook:The Polite Company Instagramhttps://www.instagram.com/thepolitecompanykristi/ Facebook https://www.facebook.com/thepolitecompanykristi/ Linked In https://www.linkedin.com/in/kristi-spencer/ "Should Have Listened To My Mother" is an ongoing conversation about mothers/female role models and the roles they play in our lives. Jackie's guests are open and honest and answer the question, are you who you are today because of, or in spite of, your mother and so much more. You'll be amazed at what the responses are.Gina Kunadian wrote this 5 Star review on Apple Podcast:SHLTMM TESTIMONIAL GINA KUNADIAN JUNE 18, 2024“A Heartfelt and Insightful Exploration of Maternal Love”Jackie Tantillo's “Should Have Listened To My Mother” Podcast is a treasure and it's clear why it's a 2023 People's Choice Podcast Award Nominee. This show delves into the profound impact mother and maternal role models have on our lives through personal stories and reflections.Each episode offers a chance to learn how different individuals have been shaped by their mothers' actions and words. Jackie skillfully guides these conversations, revealing why guests with similar backgrounds have forged different paths.This podcast is a collection of timeless stories that highlight the powerful role of maternal figures in our society. Whether your mother influenced you positively or you thrived despite challenges, this show resonates deeply.I highly recommend “Should Have Listened To My Mother” Podcast for its insightful, heartfelt and enriching content.Gina Kunadian"Should Have Listened To My Mother" would not be possible without the generosity, sincerity and insight from my guests. In 2018/2019, in getting ready to launch my podcast, so many were willing to give their time and share their personal stories of their relationship with their mother, for better or worse and what they learned from that maternal relationship. Some of my guests include Nationally and Internationally recognized authors, Journalists, Columbia University Professors, Health Practitioners, Scientists, Artists, Attorneys, Baritone Singer, Pulitzer Prize Winning Journalist, Activists, Freighter Sea Captain, Film Production Manager, Professor of Writing Montclair State University, Attorney and family advocate @CUNY Law; NYC First Responder/NYC Firefighter, Child and Adult Special Needs Activist, Property Manager, Chefs, Self Help Advocates, therapists and so many more talented and insightful women and men.Jackie has worked in the broadcasting industry for over four decades. She has interviewed many fascinating people including musicians, celebrities, authors, activists, entrepreneurs, politicians and more.A big thank you goes to Ricky Soto, NYC based Graphic Designer, who created the logo for "Should Have Listened To My Mother".MORE INFORMATION ABOUT SHLTMM PODCAST:Link to website and show notes: https://shltmm.simplecast.com/ and https://www.jackietantillo.com/Or more demos of what's to come at https://soundcloud.com/jackie-tantillo Listen wherever you find podcasts: https://www.facebook.com/ShouldHaveListenedToMyMotherhttps://www.facebook.com/jackietantilloInstagram:https://www.instagram.com/shouldhavelistenedtomymother/https://www.instagram.com/jackietantillo7/LinkedIn:https://www.linkedin.com/in/jackie-tantillo/YOUTUBE: https://www.youtube.com/@ShouldHaveListenedToMyMother
Hiring is building a business that gives you more freedom instead of making you more dependent on it. In this episode of the #DoorGrowShow, Jason and Sarah Hull break down one of the most expensive mistakes property management business owners make: hiring based solely on what the business appears to need instead of what the owner actually needs. They explain why this common approach leaves entrepreneurs overwhelmed, wearing the wrong hats, and trapped inside businesses they no longer enjoy running. You'll learn how a simple time study can reveal where your energy, focus, and profitability are being lost, why every new hire should solve both a business problem and an owner problem, and how reallocating your time toward high-value activities creates sustainable growth. You'll Learn [00:00] Why Freedom Is the Foundation of Entrepreneurship [05:12] Building a Business That Creates More Freedom [09:45] Helping Your Team Thrive Through Autonomy [15:08] Why Property Managers Really Sell Freedom [20:14] Trust, Leadership, and Better Client Relationships [26:10] Creating Freedom at Every Level of Your Business [31:35] Escaping the Business Owner's Cage [36:42] DoorGrow's Framework for Business Freedom Quotables "Money flows towards freedom." Jason Hull "Trust creates freedom." Jason Hull "We mistakenly think we want more money. But what we really want is what we think money will give us, which is more freedom." Jason Hull "The product that you should be selling is not really property management. It should be freedom." Jason Hull Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive Transcript Jason Hull (00:00) We are Jason and Sarah Hull, the founder and CEO and COO of DoorGrow, and we are the world's leading and most comprehensive coaching and consulting firm for long-term residential property management entrepreneurs. For over a decade and a half, we have brought innovative strategies and optimization to the property management industry. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. Now let's get into the show. All right, so today, we're talking about freedom. Freedom. All right, we just celebrated the Fourth of July, Independence Day. It's it's it's called Independence Day, and the reason that they're shifting it to Fourth of July is to get people to be less focused on their independence because that's what it is. It's independence day. Okay. Well yes, so let's recap. The the United States came about because a group of really awesome entrepreneurial people decided that they did not want to be beholden to Britain and they declared their independence, which was, you know, basically declaring war. And this small little group of colonies decided to go to war with the biggest, most established military in the world at the time. And we won. We we were able to achieve our independence. So okay Now, why was America able to win? Well, my theory or belief is that f anytime you are moving with the river instead of swimming upstream of freedom, the river of freedom, you have momentum and yeah, at your back. You have the wind in your sails. You are headed in the direction, and everything moves towards greater freedom. And I think then you will be more likely to have success if you're moving towards freedom. And so I think the USA is a big macrocosmic sort of example of the microcosmic. And so we're gonna talk about how money flows towards freedom today is kind of the idea. So why do people start businesses, Sarah? That's like one of the biggest reasons is they go, Hey, I I want to do things my way. I see a need in the marketplace and the way that other people are doing things is maybe it's not good or maybe you think you have, you know, some better ideas. Maybe there's this this need for a product or service that doesn't yet exist. And they go, hey, I have the freedom and the ability to create this product or service and meet this need in the marketplace. And a lot of times, entrepreneurs, we think that we can do things better than other people can do it. And a lot of times we're right. And that's why businesses start to exist and and grow and expand, is they see a need and they Fill said need. So we have the the choice really to be able to say, hey, I'm I'm gonna step up and be the one who meets that need. All right. Yeah. So I think if we're going along with this momentum, this river of freedom, and you're headed in that direction, what could be more powerful than starting a business in a nation that values freedom with people? That value, they were raised celebrating Independence Day every year. They're celebrating freedom. We value freedom. And you're a business owner that values getting more and more freedom and creating freedom. And then you create a business like property management where you are creating freedom for others. You're giving other people freedom from things they don't enjoy dealing with. Is you all of this can if if aligned creates a massive amount of momentum. It can create a lot of success if you're selling the right thing, the right thing, and this is what we do at DoorGroup. Our goal is to help business owners get more freedom from doing the day-to-day work, from being the property manager to being more of the business owner, the visionary, the entrepreneur. So, yes, the business owner. as business owners, we value freedom. Usually we mistakenly think we want more money. But what we really want is what we think money will give us, which is more freedom if we do it the right way. But we make more and more money eventually realizing we have less and less freedom the more money we make because we're doing it the wrong way. And then we're like, why am I even doing this? yeah, I want freedom. I don't just want more money. Because once you get more money, but you have less freedom, you realize this isn't the trade I wanted. And so we want to make sure we're focused on getting yourself more freedom. You got to build the right business. If you build it wrong, your business can't scale, it can't grow. And you, if you're because you're moving upstream, you're in conflict with freedom. And so, as a business owner, if you start building a business that's giving you less and less freedom, even though you're trying to help others get freedom, you're going to be out of integrity. People are going to feel that. It's going to be harder to sell it. You're going to, you know, to others and convince them to become your client. And you're going to just experience a massive amount of friction and unconsciously you're going to sabotage. Once you have more freedom, then you probably also want to give your team more freedom. How do we give our team more freedom? Consistently shifting them into more of the things that they do enjoy, and by making sure that they can really specialize in what they enjoy and what they're good at. So usually when a business starts, unless there's a lot of resources and capital, businesses typically tend to start with one person, maybe two people, and then that one or Two people, they end up doing everything. So they they are the entirety of the business. Every role, every task, every department is filled by that person or those, you know, small handful of people. And then as the business grows, then some shifts are able to be made where those people no longer have to handle every single thing because they can bring on the right. resources and sometimes that might be software, sometimes that might be people, sometimes that might be an AI tool. But they can start to shift some of those responsibilities to other people or tools and that allows them to focus more on the things that they really do enjoy doing and they're they're good at. And the same then kind of trickles downstream to the team. where the team kind of gets to experience that same thing. Usually when especially your first team member, that team member ends up doing a little bit of multiple pieces of roles. Even to the best of our ability we try. We're like, hey, this is gonna be the role that you do and then the someone's getting roped, either the business owner or that team member is getting roped into all of these other pieces. So to give our team more and more freedom really allows them to become an expert and a specialist in what they enjoy and in what they're good at. And that usually looks like expansion. Hmm. Okay. And that's a good segue to mentioning our sponsor for today's episode. It is because they give you freedom through ooh software. So ring ring, who's there? Ha, not property managers. Over half don't even answer their phones during Business hours. Hot leads are calling you directly and they're going straight to missed calls. They're going right to voicemail. So if you're spending time and money on growth, you need to actually capture that growth. And that is where super comes in. Super's AI receptionist sounds lifelike. It answers 24-7 and it's trained on property management. It even makes follow-up calls to leads that you might have missed. Go to higher super.com slash doorgrow. And stop missing revenue to miss calls. Okay. Most business owners make the mistake. They think if I control my team more, I'll get better output. And that's not the case. You that means you need better people. If you have great people, they will lead themselves. If you have better people, and you move them into what feels like more freedom for them, which means they have more autonomy, more ability to make choices and decisions, more time spent doing things that give them fulfillment that they enjoy doing. Like Sarah was talking about, you will get maybe two times the output, maybe three times the output from team members that are in that momentum. flowing the right way down the down the river towards freedom, right? So we got to get the business owner in alignment. Now we got to get the team in alignment and help expand that freedom to our team members. We do that by helping having our clients give their team members time studies to figure out where their plus and minus signs are energetically, which things do they enjoy, which things are taking away from their joy so that we can hire additional staff, get additional support, get additional technology That helps take the minus signs off their plate and allows them to spend more time in the plus signs, which is the freedom zone, right? And then also our businesses can't exist if we aren't benefiting our clients. And so property management is about really the product that you should be selling is not really property management. It should be freedom. You're giving your clients freedom from their rental property. But a lot of property management management business owners mess this up. How do they mess this up? Because they really just involve their clients and everything. They instead of being decisive and being the one who's the leader and in control, they will just kind of defer to the property owner. Or maybe they're not deferring completely, but they're just involving that property owner. Hey Bob, what do you think about this kind of flooring? We have to do the floors. Do you do you want do you want carpet or do you want L V P? And he's like, I don't know. Like now I have to think about that. you take ownership, control, you dominate the situation, you lead. They can relax and let go of that stuff, then you're actually doing the job of a property manager. You are giving them freedom from the burden of having to stress or worry about or to manage anybody. They should not be managing the manager to manage their property. Right? That's not freedom for them. It's freedom from a bad property management situation, maybe if you're a mediocre manager, but if you're a great property manager, most clients, most investors will pay more to have a really good property manager once they've experienced one where they're hands off and not having to stress and be involved and micromanage and overlook, look over your shoulder and see where you're spending their money because they don't trust you. So trust creates freedom. If your team trusts you, They will follow you. You'll be creating more freedom. If your clients trust your team and you, that will give them more freedom. Okay, now let's take a look at markets. Markets and and and businesses, money tends to flow where there is more freedom. That's where businesses thrive. USA is a market where a lot of money thrives. but there's areas in the US where money tends to flow and to thrive. you want to make sure like if you are you wanna maximize freedom, notice that money is always moving towards where there's greatest greatest the greatest autonomy, the greatest ability to make decisions and to choose, where there's less government involvement, less government control, more ability for people to make choices. And I really believe the power of freedom is also in that there is also this this this idea that The law is this universal principle, the law of dominating good. And the law of dominating good is I believe that good generally wins in almost every situation, that the majority of people will choose the good. And roughly people will say maybe about a third will choose the wrong path, and two thirds will choose the right path, the right. So there's generally a strong majority that will choose good when they have good information. So, how do people control people and get them to do things that they want them to do that may be out of alignment with their own freedom? They have to control the information. They have to manipulate. They have to lie. They have to control the media. And a lot of people are waking up realizing, hey, we've been lied to by the media. Voting we're seeing in California right now is like largely been manipulated and is fake. And so all this stuff's been getting exposed. So the more we align with freedom, The more we're gonna win in the long run. So don't play the short game of trying to manipulate, steal, be unethical, whatever, to get business, because in the long run, that doesn't play out well. It doesn't work. You need to be on the side of freedom. Freedom is what wins. Dictatorships are not gonna last, right? That's true in your own business. That's true in your market. That's true in your state. That's true in your nation. Everything good flows towards where there is the greatest ability for people to choose freedom and when people are good and they choose the right things. And so I believe you give people on your you find the best people on your team, you find the best clients, you help educate them the best, and then you are constantly going to be moving in alignment with freedom. And that's gonna help you thrive. So how can DoorGrow help people with Freedom, Sarah. I think we're great at helping clients get freedom from the burden of their property management business. That's kind of one of the things that we specialize in because a lot of times when people start a business they do so with the intention of creating more freedom for themselves. Yeah. And they might even think, I you know, I don't want a nine to five job and I don't think I can You know, be locked in an office all day or, you know, like I glued to my desk or my phone or or my computer. So what I'll do is I'll create this business and I'll start this business. And sometimes unless you have a really great system in place, y you you get freedom from the nine to five, but sometimes you build a different cage for yourself, which is sometimes like a seven AM to eight PM and then you get a seven to eight and you didn't really expect that. So there's certain shifts in your business and with your team and with your clients and with your structure and your systems and your software and your processes that you that's I think one of the great things about running a business is you get to choose what you do and how you do it and who you work with and who's on your team. So one of the things that we're really good at helping clients with is restructuring things. Or if you're newer and starting out, structuring things the right way right from the beginning so that you don't end up hoping for freedom but ending up with this cage and prison that you've built yourself that traps you in a sixteen hour work day. all right. So if you're looking for freedom from the struggle, you're you're a smaller company, you're trying to figure out how do we just get more doors? And you want freedom from manipulative marketers that are trying to sell you coldly digital marketing. You want freedom from wasting money on digital marketing, then we have our growth accelerator program that is designed to help you figure out the right strategies to grow and do it for way less money. So if you're wanting freedom from doing the sales yourself, you don't want to even focus on that. You want someone else to add the doors for you. We have our new program, the Door Machine. We had the doors, you manage them. You want to get freedom and gradually move yourself out of having to be involved in the front end of the business of bringing in new business. Because, you know, doing sales to you does not feel like freedom. You just hate doing that piece. Some of you love it. I don't want to take that away from you, but it's some of and so gross accelerator. We'll teach you how to do it if you want to do it. If you don't like doing that piece, let's get you out of it. If you want freedom from operations. A lot of you in the two to four hundred door range get trapped here. And you just you're mired in answering everybody's questions on your team, and you're you're not really the entrepreneur anymore. You're still somehow doing every job in the business. You want freedom from property management itself. That's our super system. Maybe you want freedom from both. The super system is included, people in the door machine as well. You get access to that. But you you're wanting to you're wanting freedom. In your property management business. There's this ascension of going from doing all the work initially in the beginning to building a team to getting out of the different pieces and getting more and more freedom means doing more, doing less things, but doing more of those less things. And it's the ones you enjoy. It's the ones you love doing. That's really what freedom feels like is that you get to spend your day doing stuff that you love doing. Then you don't need to try and escape your business anymore because you're You're focused on the pieces that really give you fulfillment and freedom. And that's our goal at Dorgros to help you find some freedom. So let's stack all these different levels of freedom, all the way down from the grand old United States. We're grateful to be part of freedom and focus on where we can layer freedom at every level down to to getting ourselves the maximum level of freedom, our team, our clients, the business, and watch the money flow. So much easier when you're in alignment and not in conflict with how I believe the world was designed. It was designed for choice and for freedom and autonomy. And we would love to help you get there. All right. Well, if you've ever felt stuck or stagnant and you want to take your property management business to the next level, reach out to us at dorgo.com. We would love to help you for a free training on how to get unlimited leads for free. Freedom. Text the word leads to 512-648-4608. Also, you can join our free online community just for property management business owners by going to doorgrowclub.com. And if you want tips, tricks, or ideas, or to learn more about our offers, subscribe to our newsletter by going to doorgrow.com/slash subscribe. And if you found this even a little bit helpful, don't forget to subscribe, leave us a review. We'd really appreciate it. And until next time, remember the slowest path to growth is to do it alone. So let's grow together. Bye everyone.
Real Estate Investor Dad Podcast ( Investing / Investment in Canada )
Should You Hire a Property Manager? Should you hire a property manager for your rental properties, or should you manage them yourself? For Wayne and Gabby, self-managing their rental portfolio was one of the scariest decisions they made early in their investing journey. It also became one of the biggest reasons their portfolio became more profitable and easier to scale. In today's episode of the Canadian Real Estate Investing Morning Show, Wayne and Gabby explain why they chose not to use traditional property management companies, how much that decision can potentially save, and the systems they built to manage rental properties across Alberta without constantly driving to them. The goal is not to convince every investor that property managers are bad. The goal is to understand the numbers, the trade-offs, and whether there may be a more profitable way to operate your rental business.
Beginning at a young age, Brenden felt compelled to become an accountant in order to relieve his parents of their financial burden. Now he's the founder of MasterTalk where Brenden refers to himself as "a public speaker, communicator and facilitator." Brenden is the first in his family's lineage to complete higher education. My guest currently lives in Montreal Canada where he purchased a home for he and his mother in order to eliminate two mortgages. Culturally, as the first born, he had inherent responsibilities, including being very protective of his mother. Unfortunately his father, who passed away in 2019, was affected by alcoholism and made things challenging around the home. Both parents worked hard as factory workers, but just couldn't make ends meet. Brenden, who says, he was always good with numbers, studied accounting and got great jobs out of college and was eventually able to pay off all outstanding debt. Brenden admires and loves his mother tremendously. He says, "my mother has a very different life now than what she struggled through in the last ten years. Culturally, "you don't just walk away from your partner or family member who is struggling. You continue to support them and provide for them. My #1 priority was making sure everyone was safe," says Brenden. Sri Lanka, is an island country located in South-Central Asia, and Brenden shares stories of both his parents who grew up in Sri Lanka. His mother is the youngest of a large family and she loved to tend to the family garden. She married at 30 years old and immigrated to Canada. His mother taught her son many wonderful life lessons including his story that he shares about the $10 bill he found on the ground. Vijee hoped that her son understood that " even if we don't have a lot, we have a lot more than other people do and always be generous and lead with that generosity." After years of studying to be an accountant, then technology consultant, he was able to shift into doing what he really loved. He felt all of his steps in life where important. "That first step was absolutely necessary to get to the person I am today." Kumarasamy continues, " I got out of survival mode later in life and started to focus on the bigger picture of what I could do to serve the world" Brenden's Youtube channel is full of wonderful videos with professional advice for improving ones public speaking skills. He is self taught and wants everyone to understand that it wasn't easy in the beginning. He practiced hundreds of times before he felt he was ready. He was very fearful of launching that first Youtube video. He talks about trying to reach out and help many with public speaking skills and says "that when you care about others and only want to add value, you'll be able to overcome any fear/obstacle in the service of others." MASTERTALK: https://www.mastertalk.ca/ YOUTUBE MASTER CHANNEL-"MASTERTALK"-https://www.youtube.com/@MasterTalks ROCKSTAR COMMUNICATOR WEBSITE: https://www.rockstarcommunicator.com/?r_done=1 LINKEDIN: https://www.linkedin.com/search/results/all/?fetchDeterministicClustersOnly=false&heroEntityKey=urn%3Ali%3Afsd_profile%3AACoAABrmbRABNB9-E_3DuEEVBO0EIaIuSnmoIH8&keywords=brenden%20%F0%9F%8E%A4%20kumarasamy&origin=RICH_QUERY_SUGGESTION&position=0&searchId=a6724d6a-158d-4b1a-a818-839e6be2c6da&sid=DHE "Should Have Listened To My Mother" is an ongoing conversation about mothers/female role models and the roles they play in our lives. Jackie's guests are open and honest and answer the question, are you who you are today because of, or in spite of, your mother and so much more. You'll be amazed at what the responses are.Gina Kunadian wrote this 5 Star review on Apple Podcast:SHLTMM TESTIMONIAL GINA KUNADIAN JUNE 18, 2024“A Heartfelt and Insightful Exploration of Maternal Love”Jackie Tantillo's “Should Have Listened To My Mother” Podcast is a treasure and it's clear why it's a 2023 People's Choice Podcast Award Nominee. This show delves into the profound impact mother and maternal role models have on our lives through personal stories and reflections.Each episode offers a chance to learn how different individuals have been shaped by their mothers' actions and words. Jackie skillfully guides these conversations, revealing why guests with similar backgrounds have forged different paths.This podcast is a collection of timeless stories that highlight the powerful role of maternal figures in our society. Whether your mother influenced you positively or you thrived despite challenges, this show resonates deeply.I highly recommend “Should Have Listened To My Mother” Podcast for its insightful, heartfelt and enriching content.Gina Kunadian"Should Have Listened To My Mother" would not be possible without the generosity, sincerity and insight from my guests. In 2018/2019, in getting ready to launch my podcast, so many were willing to give their time and share their personal stories of their relationship with their mother, for better or worse and what they learned from that maternal relationship. Some of my guests include Nationally and Internationally recognized authors, Journalists, Columbia University Professors, Health Practitioners, Scientists, Artists, Attorneys, Baritone Singer, Pulitzer Prize Winning Journalist, Activists, Freighter Sea Captain, Film Production Manager, Professor of Writing Montclair State University, Attorney and family advocate @CUNY Law; NYC First Responder/NYC Firefighter, Child and Adult Special Needs Activist, Property Manager, Chefs, Self Help Advocates, therapists and so many more talented and insightful women and men.Jackie has worked in the broadcasting industry for over four decades. She has interviewed many fascinating people including musicians, celebrities, authors, activists, entrepreneurs, politicians and more.A big thank you goes to Ricky Soto, NYC based Graphic Designer, who created the logo for "Should Have Listened To My Mother".MORE INFORMATION ABOUT SHLTMM PODCAST:Link to website and show notes: https://shltmm.simplecast.com/ and https://www.jackietantillo.com/Or more demos of what's to come at https://soundcloud.com/jackie-tantillo Listen wherever you find podcasts: https://www.facebook.com/ShouldHaveListenedToMyMotherhttps://www.facebook.com/jackietantilloInstagram:https://www.instagram.com/shouldhavelistenedtomymother/https://www.instagram.com/jackietantillo7/LinkedIn:https://www.linkedin.com/in/jackie-tantillo/YOUTUBE: https://www.youtube.com/@ShouldHaveListenedToMyMother
Property management accounting problems rarely announce themselves. They build quietly, through reconciliation shortcuts, commingled funds, and data spread across systems that were never designed to talk to each other. By the time the damage shows up in a report, the decisions based on bad numbers have already been made. In this episode, Mo Hussein, CEO of Balanced Asset Solutions, breaks down why property management accounting systems break as portfolios grow, what bad data is actually costing operators, and how the next generation of AI tools is changing what oversight looks like at scale. About Mo Hussein Mo Hussein is the CEO and founder of Balanced Asset Solutions, a CPA-led consulting firm specializing in property management accounting, software optimization, and operational performance. Before founding BAS, Mo held roles at AppFolio and Yardi, giving him a front-row view of how these systems are built, where they get misused, and what breaks when operators scale without the right controls. He is also building PropStrata, an AI-powered platform designed to sit on top of property management systems and unify data, automate workflows, and surface operational bottlenecks across the tools operators are already using. What We Cover in This Episode Why property management accounting breaks as portfolios grow The difference between a system of record and a system of action Why AppFolio, Yardi, and RealPage are built differently than QuickBooks and when each is appropriate What "source of truth" means in property management and why most operators get it wrong Why operating off bank accounts or Excel instead of your PM software creates serious risk How commingled funds and weak accounting controls open the door to embezzlement Trust accounting compliance requirements and the regulatory exposure of getting it wrong What legacy property management software does well and where AI is creating the gap How PropStrata is building a layer that sits above systems of record to standardize data and automate repetitive workflows Why verticalized AI built for real estate will outperform general AI tools in this space What automating the eviction dossier process looks like at 1,000 units What property management operations could look like in three to five years Key Insight Mo makes a point that most operators don't want to hear: embezzlement in property management is more common than people think, and weak accounting controls are the reason. When funds get commingled, reconciliations get skipped, and permissions aren't set correctly, the exposure isn't just financial sloppiness. It's a direct invitation to fraud. Proper trust accounting guardrails in platforms like AppFolio and Yardi aren't just good practice. In states like California, they're a regulatory requirement, and operating outside them can cost you your broker license. Why This Episode Matters If your reports can't explain what caused a change in performance, you are making decisions with incomplete information. Mo's framework for treating your property management software as the actual source of truth for every operational and financial decision is one of the clearest articulations of this problem we've had on the show. If you're growing a portfolio and still reconciling in Excel or running financials out of QuickBooks, this episode is a direct challenge to how you're operating. Find Out More Website: https://www.balancedassetsolutions.com PropStrata: https://www.propstrata.com LinkedIn: https://www.linkedin.com/in/mohamedyhussein/ Instagram: @balancedassetsolutions Facebook: https://www.facebook.com/people/Balanced-Asset-Solutions/100072508757757/ Sponsors Today's episode is brought to you by Green Property Management, managing everything from single family homes to apartment complexes in the West Michigan area. https://www.livegreenlocal.com And RCB & Associates, helping Michigan-based real estate investors and small business owners navigate the complex world of health insurance and Medicare benefits. https://www.rcbassociatesllc.com
In this episode of the #DoorGrowShow, Jason and Sarah Hull break down one of the most expensive mistakes property management business owners make: hiring based solely on what the business appears to need instead of what the owner actually needs. They explain why this common approach leaves entrepreneurs overwhelmed, wearing the wrong hats, and trapped inside businesses they no longer enjoy running. You'll learn how a simple time study can reveal where your energy, focus, and profitability are being lost, why every new hire should solve both a business problem and an owner problem, and how reallocating your time toward high-value activities creates sustainable growth. You'll Learn [00:00] Why Most Property Managers Hire the Wrong Way [03:18] The Hidden Cost of Bad Hiring Decisions [08:25] Using a Time Study to Find Your Next Hire [13:05] Balancing Your Needs With the Business's Needs [18:12] Why Every Business Owner Needs an Assistant [22:20] Stop Doing Low-Value Work [26:15] Freeing Yourself to Focus on Revenue Growth [29:10] Building a Team That Creates Freedom Quotables "One bad hiring mistake is usually a 10 grand minimum mistake." Jason Hull "You cannot build the right team around the wrong person." Jason Hull "Every team member should be born out of a time study." Jason Hull "The point of having a business is you should get more fulfillment, more freedom, more contribution, more support." Jason Hull Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive Transcript Jason Hull (00:00) Okay, we are Jason and Sarah Hull, the owners of DoorGro, the world's leading and most comprehensive coaching and consulting firm for long-term residential property management entrepreneurs. For over a decade and a half, we have brought innovative strategies and optimization to the property management industry. At DoorGro, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. Now, let's get into the show. All right. So today's topic, we're going to talk about how to make the decision as a property management business owner to hire. How to effectively decide it's time to hire and how not to screw this up. So we're not going to get into the whole hiring process. We've talked about that a bit on some other Episodes. If you'd like to hear more about that, reach out to us or check out our other episodes. But today we're going to talk about how to make the right decision of who to get and when to hire and who you need in the business. Cool. one bad hiring mistake is usually a 10 grand minimum mistake. And anybody that's gone through hiring a lot of team members, you know. Like I've hired lots over the years, and it's been some of them can be pretty painful when you make a bad move. So you want to make sure you make good decisions. So So here's how most people do it, which is wrong. How most people do it is they look, what does the business need? And they're like, the business needs a maintenance coordinator, or the business needs this. And they just continually keep giving the business what it needs. And so this I call kind of the solopreneur way of hiring hiring. They think the way a solopreneur thinks, they think I do everything. Now I need to hire somebody to do these other pieces that the business needs. And they start building a team based around. What the business wants. every team member, should exist if they are taking something off of your plate because you do everything initially. Now, sort of, they're like, well, you know, I'm doing the maintenance stuff, so I need a maintenance coordinator. And that's kind of works. But the problem is if you continually build your team based on what the business seems to be asking for and what it needs, and you're not taking care of yourself, you end up with an entire team. And you're still miserable in your own business. And this is pretty much most business owners at NARPAM. This is most of the people in the two to 400 door range. So I'm calling you out. So if you are a member of NARPAM and you have between two to 400 units and you are still wearing hats you don't enjoy in your business, I promise you you have the wrong team. Why? Because I know for a fact you cannot build the right team around the wrong person. And so if you're still wearing hats you don't enjoy, Meaning you are showing up as the wrong person in the business, doing stuff that you don't like doing, that's not your favorite thing, and you've built an entire team around you, you have the wrong team. All right. So how do we fix this? Well, first you have to know that that is your case. So sometimes you talk to people and they have no idea. They don't realize. They go, no, I have a great team. My team is awesome. I I really So it's hard to fix a problem if you don't recognize that it's the problem. It's almost like when you have a plumbing leak. It's hard to fix that leak if you're not sure where the leak is coming from. So we need to identify where the issue is and then rip the walls open. If we just start ripping the walls open and looking for the leak, it's just pretty expensive and inefficient. So we need to recognize, hey, there's a problem leak here. And then we need to identify where is the leak and what is the actual problem. So I'd say that's the very first thing. And sometimes that's also really hard for people to do. Especially when they're attached to their teams. Like, no, I love my team. How many times have we heard that? I love my team. I have to my team's great. Yeah. Mm-hmm. So but they might be great. You might have great people, but they are not Your ideal team because you're still involved in stuff. So usually what we do is we have them do a time study. This is how we figure out five different currencies: time, energy, focus, cash, and effort. These are the five things that you have to invest in the business that the business has to invest. These are your resources and In order to hire a new team member or bring somebody else in, you have to make sure that if you're going to reallocate these resources, you've got to do it in a way that's really effective. Otherwise, this could be dangerous. So a lot of times I'll share the analogy so people understand how important this is. if you've ever seen Indiana Jones in the Temple of Doom, Indiana Jones, he's running from this giant boulder. He's carrying this gold statue. He's trying to like Get out of there, and this boulder's rolling down the hill at him, and he's trying to get out of there as quick as possible. Otherwise, squish, Indiana dies, right? So, this is a great analogy for business. So here's how I look at this. Imagine this picture. There is an entrepreneur running from the boulder. What is the boulder? Expenses. It's always moving, it's always coming after you. And sometimes that boulder picks up speed or grows as the business grows. And so that's expenses. Indiana Jones running, that's sales and revenue generation and generating cash like for the business. The gap in between Indiana Jones running and the boulder, which is expenses, is cash flow. If the business runs out of cash flow, the business is essentially dead. The business dies. Or it goes into debt, which it's just eventually going to die. So we want to make sure that we are. Constantly generating revenue. The speed, the slope of this path is the speed of which the business grows. And so if we want to grow really fast, we spend a lot more money. There's a lot more expenses. Everything's moving a lot faster. And so this is where hiring can cause some big problems, or rolling out new tech can cause big problems because we get distracted and we're no longer focused on revenue generation and that has to stay the main thing. So you've got to keep running and you can't stop and unless you're able to somehow dramatically reduce expenses. So it slows down or it's less scary. But you've got to keep running. So we do a time study, and this helps us figure out time, energy, focus, cash, and effort. Where am I currently investing all this? And is it giving me what I want? Is this according to my highest priorities and what I need? So this is the lens we look at for you. So imagine a Venn diagram with two circles. Circle on the left is you. Circle on the right is the business. Most entrepreneurs build their team, build their systems, build the business, only focusing on the business. And so they end up neglected and they end up more and more miserable. And they end up with a business that becomes like almost like a master to them. You're like a slave. If you ever felt like a waking up and you're a slave to your own business, you've put too much attention on the business and not enough on yourself. What happens if your expenses catch up to Indiana Jones? Squished. Right? He gets squished. And as a business owner, it's not a great thing to feel squished. But there is something that probably should be squished. And that's pests. Yuck. So moving into a new place is exciting, but setting up utilities, that's a big pest, isn't it? Yep. That's where Utility Profit comes in. It's a free tool that property managers share with their tenants during move-in, and it completely takes a headache out of getting the utilities set up. So it's less stressful for you and for them. So here's how it works: tenants get a personalized page with their utility options that are already mapped out for their specific address. Things like internet, electric, gas, you name it, they pick what they need, they set everything up, and it's all in one place. No Googling, no back and forth with landlords saying, hey, who's the electric company here again? Never heard that one. And for property managers, it's white labeled, so it feels like part of your own onboarding process. You get notified once your tenants' utilities are set up. It's one less thing for you to follow up on on your probably never-ending list of things to follow up on. It's completely free for everyone. There's no contracts and it takes only minutes to get started. So check out Utility Profit because movement day should feel like a win, not a checklist nightmare with a big pest. Perfect. All right. Thanks to Utility Profit for sponsoring today's episode. All right. And check them out at DorGro Live. That's coming up in October. Yeah. In Austin, the ninth and tenth. So if you're interested in checking out Utility Profit, you can just do a quick search. They should come right up, Utility Profit, or you can see them at Dorboro Live. Okay. So getting back to what we were just chatting about, Venn diagram, you, the business, we need to shift the attention to you. We have to make sure every new hire is taking something off of your plate because you are doing everything in the business in the beginning. And so if you do a time study, you'll be able to see where am I investing time? What is that time worth financially? Where is my focus currently? Is this helping me reach my goals? And then we look through a lens for the business, which is the six core functions, which is lead gen, nurture, conversion, delivery, lifetime value, and financial. And so then we're looking what does the business need most? So what does the business need most and what do you need most? And the overlap is where you make your best decisions. So every team member should be born out of a time study. Basically, when we have our clients do a time study, one of the big factors is energy. It's like, is this a plus sign for you or a minus sign? Does it give you life or energy, or is it taking it away? And if it is a minus sign, we need to find somebody that this would be a plus sign for them and bring them in. And so you're able to give your minus signs to somebody else that enjoys doing it. And this is how we free you up from the business and how we make sure we're hiring somebody that makes sense. And this person should be helping the business improve your cash flow situation, which means if you're the revenue generator, you're the salesperson or you are your own BDM, that means we're freeing up your time doing minus signs that are also financially draining and getting you to spend time doing revenue generating activities. And that's a really awesome trade. You're basically trading and giving up a little bit of money to go be able to make more money. And then it's a smart decision to make because that's what the business maybe needs as well, is more lead gen, more nurture, conversion. Those first three functions are sales. So this is how we make the decision to hire. So every new hire, I think, should be born out of a time study. Every new tech or new system you roll out should be born out of a time study. Because otherwise you're just adding expense, you're just adding stuff, you're just adding people, and it's not actually giving you more fulfillment, more freedom, more contribution. More support. And this is the point of having a business is you should get more of what I call the four reasons: Usually the first person that we recommend that people hire is what? An assistant. Which is wild because a lot of times we'll see a business owner with an entire team and what don't they have? An assistant. And sometimes they'll even have team members. Yeah and he doesn't have an assistant. And I went, Ew, why? What's what's really funny is a lot of times as business owners, because we're hiring and getting what the business needs and not taking care of ourselves. We will even see team members that have assistance. we have a property manager and an assistant property manager. And yet the business owner is still involved in a lot of things and doing really low level financially ineffective tasks that are like low level, that your time probably as a business owner should be calculated based on what the top line revenue of the company is, divided by like 40 hours a week, divided by, you know. 50 weeks in the year. So basically divide it by 2000, your your annual revenue. That's what your hourly rate should be sort of judged by. And so, you know, if you're a million-dollar business owner, your hourly rate is like probably like 500 bucks an hour or something like this. And you might as well just double it, just for perspective. But you the goal is to get you to a place where you are worth that amount of money. And you're not doing five dollar an hour tasks that maybe or even less that maybe AI could do. Maybe $10 an hour tasks that a good VA in a foreign country could do that's really seasoned. Maybe $20, $25 an hour tasks that a decent US-based team member could do. And so you want to make sure that you are doing stuff that makes sense for your business. Otherwise, you are losing money. it's it's hard to argue when you go, Well, you're spending 70% of your time doing tasks that cost twenty dollars or less. And then they go, it's kind of hard to argue with that. Then it starts to become very, very clear that yeah, we need to make some shifts in the business. Yeah. If if I ever hear hear a business owner and I ask, Who's your main salesperson? Who does the business development? And they're like, That's me. Cool, what are you spending most of your time doing? If they don't say that thing, there's a problem. Because sales is the lifeblood of the business. They're like, I want to grow. Cool. Who's your salesperson? Me. Cool. What are you spending your time doing? Maintenance, coordination, leasing, inspections, well, like posting notices. Cool. So if you're great at doing sales or you have a team member that's great at doing sales, your whole job is to free up that person's time. If it's you, free up your time. To allow you to spend more time doing sales. Otherwise, that's kinda like buying a Ferrari, paying for it, and then you're using it to plow a field, as I usually say. That does not make sense. It doesn't make sense at all. Literally does not make financial sense. All right. Cool. So that's today's episode. So if you've ever felt stuck or stagnant and you want to take your property management business to the next level, reach out to us at doorgo.com for a free training on how to get unlimited free leads. Text the word leads to 512-648-4608. Also join our free Facebook community just for property management business owners by going to doorgrowclub.com. And if you want tips, tricks, ideas to learn about DoorGro's offers, subscribe to our newsletter by going to doorgrow.com slash subscribe. And if you found this even a little bit helpful, don't forget to subscribe and leave us a review on wherever you saw this. We'd really appreciate it. Until next time, remember the slowest path to growth is to do it alone. So let's grow together. Bye everyone.
Thinking about hiring a property manager in Fort Worth? This episode breaks down the critical questions every landlord should ask: from tenant screening and maintenance to hidden fees and communication.Learn more at https://westromgroup.com/ Westrom Group Property Management City: Haslet Address: 1297 Avondale-Haslet Road Website: https://westromgroup.com
My guest was born in Ukraine then moved to Russia with her family. At 16, Natasha felt the need for some sort of spiritual connection in her life. Neither her mother or father believed in traditional religious beliefs, so she started attending services in different temples and churches. But it wasn't until she met Rachelle, that my guest was encouraged to find her own calling. Rachelle did not persuade Natasha to do anything specific in life, yet there was a mutual interest in caring for children who did not have families of their own. Natasha was so taken with Rachelle's sincerity and concern. Rachelle was actually one of the very first adults to ask Natasha personal questions. "She gave me a lot of hope and comfort by just being there. And because she was there, I always had hope and ideas of what would be next in life. Rachelle is very personal. She feels very deeply and when someone shares their story, she's ready to feel it, cry with them, laugh with them says Natasha. Natasha is very happy to be living in a more remote area now with her family. She's cooking up a storm and you can find her recipes and tricks of the kitchen trade on her social media pages-links are below. I hope you enjoy this conversation. Natasha has such a warm demeanor that I felt as though I was sitting with her in her kitchen in Hungary. MORE INFORMATION ABOUT NATASHA FROM HER WEBSITE:WEBSITE:https://www.natashashome.com/ From World Traveler to a Home Cook Welcome to Natasha's Home! My husband, Krisztian and I currently live in Eastern Europe in Hungary. We recently welcomed a little baby girl into our family! I was born in Ukraine, grew up in Russia, but have been all over the world in the last 7 years. I think I visited around 13 countries in my journey as a Christian missionary (what an adventure that was!). My husband and I first met at a local Hungarian orphanage where we were spending time with the kids as a part of a missionary team, and little did I know that this town I was “just passing by” was going to be my future home! After getting married I started learning more about cooking and homemaking, and it is no less of a journey than I had before! As I discover new recipes, kitchen hacks, tips, and tricks that help me become a better home cook, I love to share them with you so that you can be inspired and learn a bunch yourself! I hope you join along for the journey! https://www.natashashome.com/ SOCIAL MEDIA/WEBSITE LINKS: INSTAGRAM: https://www.instagram.com/natashashome_/ YOUTUBE: https://www.youtube.com/channel/UCh81Bs8U4GO9-MgetI5G0GA/videos WEBSITE:https://www.natashashome.com/ PINTEREST: https://hu.pinterest.com/Natashashomepin/ FACEBOOK: https://www.facebook.com/welcome.natashas.home/ "Should Have Listened To My Mother" is an ongoing conversation about mothers/female role models and the roles they play in our lives. Jackie's guests are open and honest and answer the question, are you who you are today because of, or in spite of, your mother and so much more. You'll be amazed at what the responses are.Gina Kunadian wrote this 5 Star review on Apple Podcast:SHLTMM TESTIMONIAL GINA KUNADIAN JUNE 18, 2024“A Heartfelt and Insightful Exploration of Maternal Love”Jackie Tantillo's “Should Have Listened To My Mother” Podcast is a treasure and it's clear why it's a 2023 People's Choice Podcast Award Nominee. This show delves into the profound impact mother and maternal role models have on our lives through personal stories and reflections.Each episode offers a chance to learn how different individuals have been shaped by their mothers' actions and words. Jackie skillfully guides these conversations, revealing why guests with similar backgrounds have forged different paths.This podcast is a collection of timeless stories that highlight the powerful role of maternal figures in our society. Whether your mother influenced you positively or you thrived despite challenges, this show resonates deeply.I highly recommend “Should Have Listened To My Mother” Podcast for its insightful, heartfelt and enriching content.Gina Kunadian"Should Have Listened To My Mother" would not be possible without the generosity, sincerity and insight from my guests. In 2018/2019, in getting ready to launch my podcast, so many were willing to give their time and share their personal stories of their relationship with their mother, for better or worse and what they learned from that maternal relationship. Some of my guests include Nationally and Internationally recognized authors, Journalists, Columbia University Professors, Health Practitioners, Scientists, Artists, Attorneys, Baritone Singer, Pulitzer Prize Winning Journalist, Activists, Freighter Sea Captain, Film Production Manager, Professor of Writing Montclair State University, Attorney and family advocate @CUNY Law; NYC First Responder/NYC Firefighter, Child and Adult Special Needs Activist, Property Manager, Chefs, Self Help Advocates, therapists and so many more talented and insightful women and men.Jackie has worked in the broadcasting industry for over four decades. She has interviewed many fascinating people including musicians, celebrities, authors, activists, entrepreneurs, politicians and more.A big thank you goes to Ricky Soto, NYC based Graphic Designer, who created the logo for "Should Have Listened To My Mother".MORE INFORMATION ABOUT SHLTMM PODCAST:Link to website and show notes: https://shltmm.simplecast.com/ and https://www.jackietantillo.com/Or more demos of what's to come at https://soundcloud.com/jackie-tantillo Listen wherever you find podcasts: https://www.facebook.com/ShouldHaveListenedToMyMotherhttps://www.facebook.com/jackietantilloInstagram:https://www.instagram.com/shouldhavelistenedtomymother/https://www.instagram.com/jackietantillo7/LinkedIn:https://www.linkedin.com/in/jackie-tantillo/YOUTUBE: https://www.youtube.com/@ShouldHaveListenedToMyMother
Artificial Intelligence is changing every industry—but what does that actually mean for property management? In this episode, IT expert Lara Hamilton joins Jake & Gino to break down how AI is already transforming property management operations, software, reporting, maintenance, and customer service. Rather than replacing people, AI is helping teams eliminate repetitive work, reduce operational friction, and spend more time on the tasks that actually generate value. In this conversation, you'll learn: • How AI is improving property management today • Why automation won't replace great employees • The biggest operational bottlenecks hurting property managers • The future of property management software • AppFolio vs. Yardi vs. RealPage • How AI can streamline reporting and business operations • Why human relationships still matter in an AI-driven world • The importance of using AI securely and responsibly • How maintenance teams could become dramatically more efficient with AI • Practical ways operators can begin implementing AI immediately Whether you're a property manager, multifamily investor, business owner, or simply curious about how AI is changing the workplace, this conversation is packed with actionable insights. If you enjoyed this episode, be sure to Like, Subscribe, and hit the Notification Bell so you never miss future interviews with industry leaders. TIMESTAMPS: 00:00 Intro & Meet Lara Hamilton 01:24 What Help Desk Realty Actually Does 03:41 Lara's Journey into IT 06:41 AI, Phone Systems & Customer Support 08:33 Will AI Replace Jobs? 10:23 The Reality of AI Adoption 12:00 How AI Eliminates Operational Friction 13:08 AppFolio vs. Yardi vs. RealPage 14:41 Jake's Vision for Fully Automated Leasing 17:42 Which Property Management Software Is Best? 20:53 How Property Managers Can Start Using AI Today 24:17 The Future of AI in Property Management 25:49 RealPage vs. AppFolio 29:08 Why Maintenance Teams Matter Most 31:11 Jake's AI Body Cam Idea for Maintenance Techs 33:21 AI Leasing Assistants & Chatbots 35:22 Real-World Success Stories 37:14 How to Contact Help Desk Realty 37:45 Final Thoughts: Don't Fear AI—Use It 40:03 Outro
Subscribe for free weekly Property Management News & updates: https://peter.beehiiv.com/KKR just made a major change to how it manages its single-family rental portfolio. Here's what happened:KKR is ending its asset management relationship with Avenue One and bringing oversight in-house through its subsidiary, My Community Homes (MCH)~10,000 SFR doors are affected across four property managers: Mynd (4,000), Evernest (3,500), North Point (1,500), and Pure Home River (1,000)MCH is keeping Mynd on, but cutting Evernest, North Point, and Pure Home River loose — most of the work is shifting to Darwin Homes insteadThe move follows new legislation restricting large investors from buying SFRs, plus a broader trend of institutional owners pulling property management in-house (Blackstone did the same earlier this year)North Point expects to lose ~30% of its door count; Evernest and Pure Home River are looking at roughly 15% and 3% hits, respectivelyLesson: don't tether too much of your business to one or two institutional clients.___Resources for Property Managers & Real Estate Entrepreneurs:Crane – Private PM Owner Community → Join a private network of property management owners and operators: https://joincrane.co/Free Weekly Newsletter → Property management insights, strategies, and industry updates direct to your inbox: https://peter.beehiiv.com/subscribeRL Property Management → Learn more about Peter's company and services in Columbus, Ohio: https://rlpmg.com/__Disclaimer: The content of this news video is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast (more info here: https://www.peterlohmann.com/financial-interest-disclosure ). Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.
Brandon Sage of Landlord Property Management joins us to discuss everything you need to know about owning and managing property and tenants. TORONTO MULTIPLEX EVENT Try it NordVPN risk-free now with a 30-day money-back guarantee! Use our code "realestate" to get 4 extras months from a 2 years plan Exchange-Traded Funds (ETFs) | BMO Global Asset Management LISTEN AD FREESee omnystudio.com/listener for privacy information.
What is your short-term rental business really worth—and more importantly, what are buyers actually looking for right now? In this episode of The STR Data Lab, CEO of AirDNA Rohit Bezewada sits down with C2G Advisors' Managing Partner Jacobie Olin. They unpack the realities behind today's M&A market for property managers, cutting through the noise of tech buzzwords and surface-level metrics. If you've ever wondered how growth, profitability, and operations translate into valuation, this conversation brings clarity where it matters most.The truth is, buyers aren't chasing shiny tools or trendy “AI-native” claims—they're focused on fundamentals. Clean financials, predictable revenue trends, strong margins, and a capable team still win the day. But layered on top of that are evolving deal structures, shifting expectations around growth, and a competitive landscape where demand for quality operators continues to outpace supply. Whether you're planning to sell soon or just building with the end in mind, understanding these dynamics can shape smarter decisions today.Zooming out, they also explore where the STR industry is headed: continued consolidation at the top, rapid growth among mid-sized operators, and the role technology (including AI) may play in expanding margins—not valuations—over time. It's a grounded, data-driven look at how to build a business that performs now and positions you for future opportunities.You don't want to miss this episode!Key Takeaways:Clean financials matter more than anything else—buyers prioritize clarity, consistency, and reliable performance over flashy tools.Growth + profitability = premium valuations—steady portfolio expansion and strong EBITDA margins drive the most interest.Revenue mix impacts your bottom line—ancillary income (like cleaning fees) can significantly boost margins since it's not shared with homeowners.Deal structure is just as important as price—offers with higher cash upfront and simpler terms tend to win over complex, contingency-heavy deals.AI won't boost your valuation—yet—it only matters if it clearly improves revenue or margins in your financials.Sign up for AirDNA for FREE
Clayton Callander is the founder of FTL (Field Technologies), a diagnostic platform built to give commercial buildings something like a check-engine light, closing the service gap for the roughly 95% of properties that enterprise vendors like Honeywell and Siemens can't economically reach. Before founding FTL, Clayton spent seven years maintaining nuclear systems aboard a US Navy submarine, worked at SpaceX, and earned his MBA from Harvard Business School. He built FTL for the people fixing America's commercial buildings because he used to be one of them, and the tool he needed didn't exist yet. Clayton is based in San Francisco, CA.(00:00) - Intro: Why Six Million Commercial Buildings Have No Real-Time Data (01:10) - Meet Clayton Callander, Founder of Field Technologies(02:40) - The Telephone Game: What Happens When an HVAC Unit Breaks (05:50) - Zach's Take: Preventative Maintenance's 20-Year Elusive Goal (07:10) - It's an Access Problem, Not a Technology Problem (09:40) - Why Building Controls Stay Complicated and Expensive (13:10) - What FTL Does (16:50) - Pricing FTL at a Fraction of Traditional Controls (20:20) - Why It's Called Facilities Triage (22:20) - Which Asset Classes Are Ready for FTL (25:00) - What 60 Site Deployments Taught FTL (26:30) - Unlocking the Other Six Million Buildings (29:30) - LoRaWAN Explained: Why Not Wi-Fi (32:30) - Proprietary vs. Open Systems: A VC's View (36:00) - Collaboration Superpower: Immanuel Kant (Wikipedia) and Ding Huan (Wikipedia)
"Mom never allowed me to shy away from the challenges," says Chantal who refers to herself as a neurodiversity advocate. At a young age, Chantal's mom picked up that that her daughter's learning abilities seemed off. It was clear that Chantal's behavior at home didn't reflect correctly with her report cards. Chantal struggled in school, in part due to her learning difficulties plus the social pressures from her piers and bullying. But again, it was Yvonne who continually encouraged her daughter to "not worry about it. You'll always run your own business." Chantal wishes she had seen her mom's sensibility earlier on instead of putting more pressure on herself to tackle fields of study that were too rigorous, ie, sciences and graphic design. According to my guest, "my mother taught me how to manage and look out for my burnout." One of the most important messages that Chantal wants to get across is " no one should ever be ashamed of the tools or the accommodations they need because of neurodiversity disabilities." Now, starting her own business has lessened the pressure on Chantal. SOCOLO came about because of the difficulties she had when reading and focusing on words specifically on white paper or causing 'visual stress.' "50% of the people with Autism and 50% of the people with Dyslexia also have visual stress or Irlin Syndrome. So white paper doesn't quite work with our group. The whole idea behind SOCOLO was to deal with the emotional side of Dyslexia." Chantal has a wonderful story to tell of the strength of her mother and how important it was that her mother never faulted her daughter for her challenges, yet lifter her up and encouraged her every step of the way. Website: socolo.co.uk Instagram: @so.co.lo https://www.instagram.com/so.co.lo/ TikTok: @so.co.lo https://www.tiktok.com/@so.co.lo?lang=en YouTube: @socolo https://www.youtube.com/channel/UC3jAWqq-_G7x4zrA-KGuKxA https://www.irlensyndrome.org/?gclid=EAIaIQobChMIq9ai1Y_u_AIVDbrICh0qYwJpEAAYASAAEgITgfD_BwE "Should Have Listened To My Mother" is an ongoing conversation about mothers/female role models and the roles they play in our lives. Jackie's guests are open and honest and answer the question, are you who you are today because of, or in spite of, your mother and so much more. You'll be amazed at what the responses are.Gina Kunadian wrote this 5 Star review on Apple Podcast:SHLTMM TESTIMONIAL GINA KUNADIAN JUNE 18, 2024“A Heartfelt and Insightful Exploration of Maternal Love”Jackie Tantillo's “Should Have Listened To My Mother” Podcast is a treasure and it's clear why it's a 2023 People's Choice Podcast Award Nominee. This show delves into the profound impact mother and maternal role models have on our lives through personal stories and reflections.Each episode offers a chance to learn how different individuals have been shaped by their mothers' actions and words. Jackie skillfully guides these conversations, revealing why guests with similar backgrounds have forged different paths.This podcast is a collection of timeless stories that highlight the powerful role of maternal figures in our society. Whether your mother influenced you positively or you thrived despite challenges, this show resonates deeply.I highly recommend “Should Have Listened To My Mother” Podcast for its insightful, heartfelt and enriching content.Gina Kunadian"Should Have Listened To My Mother" would not be possible without the generosity, sincerity and insight from my guests. In 2018/2019, in getting ready to launch my podcast, so many were willing to give their time and share their personal stories of their relationship with their mother, for better or worse and what they learned from that maternal relationship. Some of my guests include Nationally and Internationally recognized authors, Journalists, Columbia University Professors, Health Practitioners, Scientists, Artists, Attorneys, Baritone Singer, Pulitzer Prize Winning Journalist, Activists, Freighter Sea Captain, Film Production Manager, Professor of Writing Montclair State University, Attorney and family advocate @CUNY Law; NYC First Responder/NYC Firefighter, Child and Adult Special Needs Activist, Property Manager, Chefs, Self Help Advocates, therapists and so many more talented and insightful women and men.Jackie has worked in the broadcasting industry for over four decades. She has interviewed many fascinating people including musicians, celebrities, authors, activists, entrepreneurs, politicians and more.A big thank you goes to Ricky Soto, NYC based Graphic Designer, who created the logo for "Should Have Listened To My Mother".MORE INFORMATION ABOUT SHLTMM PODCAST:Link to website and show notes: https://shltmm.simplecast.com/ and https://www.jackietantillo.com/Or more demos of what's to come at https://soundcloud.com/jackie-tantillo Listen wherever you find podcasts: https://www.facebook.com/ShouldHaveListenedToMyMotherhttps://www.facebook.com/jackietantilloInstagram:https://www.instagram.com/shouldhavelistenedtomymother/https://www.instagram.com/jackietantillo7/LinkedIn:https://www.linkedin.com/in/jackie-tantillo/YOUTUBE: https://www.youtube.com/@ShouldHaveListenedToMyMother
Should property managers run everything on one all-in-one PMS, or stack best-in-class point solutions around it? Steven Rea, Chief Innovation Officer at NorthPoint Asset Management (5,000+ doors), just ripped a popular maintenance platform out and rebuilt everything inside AppFolio.00:00 - Intro02:48 - Steven's background and career06:13 - Migrating maintenance into Appfolio16:09 - Sponsor - Enterprise Bank & Trust17:34 - Software costs20:20 - Maintenance coordination time savings28:47 - Increasing efficiency of maintenance techs32:57 - Sponsor - Haven AI34:26 - Billing Maintenance practices45:50 - Leasing is not about speed01:01:10 - Getting in touch with StevenWe debate the real tradeoffs: training complexity vs. feature depth, data fragmentation vs. simplicity, and whether a few dollars per door for a point solution is actually expensive.Then a real disagreement: does an owner paying a modest fee deserve institutional-grade pricing on repairs? Steven argues transparency and trust matter even on small savings. Peter argues owners aren't entitled to below-market pricing just because they hired a PM. What do you think? We also get into incentive alignment: NOI-based fees, leasing fees vs. retention fees, and why client selection might matter more than any formula. Learn more and connect with Steven here: Steven on LinkedInNortpoint Asset ManagementResources for Property Managers & Real Estate EntrepreneursCrane – Private PM Owner Community → Join a private network of property management owners and operators: https://joincrane.co/Free Weekly Newsletter → Property management insights, strategies, and industry updates direct to your inbox: https://peter.beehiiv.com/subscribeRL Property Management → Learn more about Peter's company and services in Columbus, Ohio: https://rlpmg.com/Disclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast (more info here: https://www.peterlohmann.com/financial-interest-disclosure ). Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.
July 22, 2026 Professional listing media does more than make a property look good; it can help you lease faster, reduce vacancy days, and strengthen your company's brand. In this episode of NARPM Radio, host Pete Neubig sits down with Kori Covrigaru, CEO of PlanOmatic, to discuss the data behind professional photography, 3D tours, floor plans, AI virtual staging, and the technology that's helping property managers streamline the leasing process while creating a better experience for both renters and owners.
Justin Segal is President of Boxer Property, where he oversees operations, leasing, technology, and marketing across a national portfolio of office, retail, and hotel assets. He co-founded Brava Systems, an AI-enabled platform originally built for Boxer's own operations and now deployed across the commercial real estate industry, and Relay Human Cloud, a global staffing and team augmentation company. Justin is based in Houston.(02:50) - Building the Data Foundation for AI (05:10) - The Data You Have vs. What You're Missing (06:30) - Why Data Cleanup Isn't a Massive IT Project (09:00) - Why Most CRE Companies Aren't Data-Ready (11:10) - The Chief Innovation Officer's Mixed Track Record (14:10) - Avoiding Agent Sprawl and Vendor Lock-In (17:20) - Vibe Coding: Great for Interfaces, Dangerous for Logic (20:20) - Rethinking How We Measure AI ROI (22:40) - What Boxer Actually Spends on Tokens and Compute (24:30) - Putting a Number on AI-Driven Deal Flow (27:30) - Balancing Employee Access to AI Tools With Governance (29:00) - Treating Tokens and Compute as a Trackable Line Item (31:50) - Where AI Adoption Creates the Need for More Humans (34:20) - Freeing People From Being "Professional Rememberers" (36:30) - Collaboration Superpower: Thomas Davenport (Wikipedia)
Before you proceed, I want to warn you, that this episode does contain graphic content that some may find disturbing. Vivace is a very bright woman who received her undergraduate and graduate degree in Biology from Cornell University. She worked in the medical field for twelve years before becoming a speaker and life coach. My guest explains that "my mother was my BFF and she lives for her children." This was all terribly hard because Vivace always wanted her mother "to feel valued and honored yet she was at the bottom of everyone's totem pole." Unfortunately, the abuse toward she and her mother started when Vivace was very young and continued until both women left the family, leaving behind the two sons as they chose to remain with their father. Yet, Vivace recalls asking her mother on a regular basis "can we leave today, can we leave today" but it was years before they left. From a young age, Vivace would confront her father verbally about the abuse, but her bravery came with a price. With $100 in their pocket, both women left the horrific beatings behind and found shelter with family members who unfortunately knew of the abuse, but never came to Jaleh's rescue. Through many years of depression, pain, anger, resentment and a planned suicide, Vivace began her healing process through therapy, research and seeking the truth. She uses her past experience as a tool to help her clients improve their self worth and confidence through compassion and understanding. Ultimately, the client has to realize that the possibilities are limitless. Website:https://fierceselfconfidence.com Instagram: @vivacemaxvictor YouTube:https://www.youtube.com/channel/UCNiDk4sN1vUlYOrQ_gg8mDA About Vivace: MEDIA Vivace was most recently featured on NETFLIX' “Buying Beverly Hills” – which was one of NETFLIX Top 10 shows when it aired Vivace has also been featured on: Bravo's Million Dollar Listing NY Fox Business Fox Nation CourtTV Newsmax Media commentator on celebrity relationships and scandals such as Tom & Gisele, Brad and Angelina, Alec Baldwin, Joe Rogan, Simone Biles, Johnny Depp and others. "Should Have Listened To My Mother" is an ongoing conversation about mothers/female role models and the roles they play in our lives. Jackie's guests are open and honest and answer the question, are you who you are today because of, or in spite of, your mother and so much more. You'll be amazed at what the responses are.Gina Kunadian wrote this 5 Star review on Apple Podcast:SHLTMM TESTIMONIAL GINA KUNADIAN JUNE 18, 2024“A Heartfelt and Insightful Exploration of Maternal Love”Jackie Tantillo's “Should Have Listened To My Mother” Podcast is a treasure and it's clear why it's a 2023 People's Choice Podcast Award Nominee. This show delves into the profound impact mother and maternal role models have on our lives through personal stories and reflections.Each episode offers a chance to learn how different individuals have been shaped by their mothers' actions and words. Jackie skillfully guides these conversations, revealing why guests with similar backgrounds have forged different paths.This podcast is a collection of timeless stories that highlight the powerful role of maternal figures in our society. Whether your mother influenced you positively or you thrived despite challenges, this show resonates deeply.I highly recommend “Should Have Listened To My Mother” Podcast for its insightful, heartfelt and enriching content.Gina Kunadian"Should Have Listened To My Mother" would not be possible without the generosity, sincerity and insight from my guests. In 2018/2019, in getting ready to launch my podcast, so many were willing to give their time and share their personal stories of their relationship with their mother, for better or worse and what they learned from that maternal relationship. Some of my guests include Nationally and Internationally recognized authors, Journalists, Columbia University Professors, Health Practitioners, Scientists, Artists, Attorneys, Baritone Singer, Pulitzer Prize Winning Journalist, Activists, Freighter Sea Captain, Film Production Manager, Professor of Writing Montclair State University, Attorney and family advocate @CUNY Law; NYC First Responder/NYC Firefighter, Child and Adult Special Needs Activist, Property Manager, Chefs, Self Help Advocates, therapists and so many more talented and insightful women and men.Jackie has worked in the broadcasting industry for over four decades. She has interviewed many fascinating people including musicians, celebrities, authors, activists, entrepreneurs, politicians and more.A big thank you goes to Ricky Soto, NYC based Graphic Designer, who created the logo for "Should Have Listened To My Mother".MORE INFORMATION ABOUT SHLTMM PODCAST:Link to website and show notes: https://shltmm.simplecast.com/ and https://www.jackietantillo.com/Or more demos of what's to come at https://soundcloud.com/jackie-tantillo Listen wherever you find podcasts: https://www.facebook.com/ShouldHaveListenedToMyMotherhttps://www.facebook.com/jackietantilloInstagram:https://www.instagram.com/shouldhavelistenedtomymother/https://www.instagram.com/jackietantillo7/LinkedIn:https://www.linkedin.com/in/jackie-tantillo/YOUTUBE: https://www.youtube.com/@ShouldHaveListenedToMyMother
Which structure works best for a property management business: Departmental or Portfolio? This is a topic that can be pretty polarizing in the industry. Welcome back to The Property Management Show, where we deep dive into the world of property management, marketing, and entrepreneurship. Today, we're talking with two prominent property management business owners in Central Florida. Welcome to Maryann Hoffman and Andrew Dougill of Hoffman Realty and David and Stacy Wilson of Wilson Management Group. These experts are talking about the structures they've adopted and offering some advice to property management owners who have not yet decided on how they want to organize their businesses. td {vertical-align: top; border:1px solid #eee;} li {font-size:15px;} .clean-td {border-bottom:none;} Podcast Summary Each type of management structure has its pros and cons. For property management companies that are about to build out their own structure, they need to think about the things they like to do and don't like to do. Deciding what works best will require flexibility. Processes and systems are often more foundational than how a property management company is organized. Guest Bios: Hoffman Realty Andrew and MaryAnn Hoffman are the founders and principals of Hoffman Realty, bringing decades of leadership and experience to the Tampa Bay property management industry. MaryAnn, a licensed real estate broker, entered the industry in 1983 and established Hoffman Realty in 1988 with a clear vision: to deliver personalized, high-quality service to small residential investors. In 2000, Andrew, then Vice President of Engineering at TECO Energy, joined the firm to lead business operations, aligning his background as a long-time real estate investor and landlord with the company's mission. Together, they have built a 38+ year track record of supporting residential investors throughout the Tampa Bay area and currently oversee a portfolio of approximately 450 managed properties. Hoffman Realty's continued success is rooted in a disciplined operational approach and a strong commitment to client service, with MaryAnn remaining actively involved in day-to-day oversight to ensure every client receives personal attention, and no property owner is overlooked. Both Andrew and MaryAnn are deeply engaged in the professional community. Andrew is an active member of Suncoast Tampa Area Realtors (STAR), the Bay Area Apartment Association, and the Tampa Bay Chapter of NARPM. He has served as Property Management Chair for Greater Tampa REALTORS®, is a member of the STAR Government Affairs and Property Management Committees, a former Tampa Bay NARPM Board member, and currently serves as Tampa Bay NARPM Legislative Chair—advocating for landlord-tenant policy at both the state and national levels. Wilson Management Group Wilson Management Group was founded in Orlando in 1986 and has been family-owned and operated ever since. David Wilson obtained his Real Estate Salesperson's license in 1993 and began working for WMG as a property manager. In 2005, he obtained his Real Estate Broker's license and gradually transitioned into overseeing all day-to-day business operations. David, and his wife, Stacy, purchased the business from his parents in 2014, and they run it together with their fantastic team. They are active members of NARPM (National Association of Residential Property Managers). David has been a member since the Orlando/Central Florida chapter was formed in 1995. They are passionate about keeping Florida a landlord-friendly state, for the benefit of their current and future clients. They participate every year with NARPM in annual legislative summits both in Tallahassee, FL and Washington, DC, advocating for the rights of landlords here in Florida. What Do Successful Central Florida Property Management Companies Look Like? Let's take a look at who we're talking to today: Hoffman Realty is based in the Tampa Bay Area. They serve communities as far north as State Route 54 and as far south as Apollo Beach and Wimauma. They're a departmental structure and have about 450 companies under management. Wilson Management Group is in Orlando. They're a portfolio style management company and serve all of Orange and Seminole Counties, with part of Lake County, Volusia County, and Osceola County within their scope. They also manage about 450 doors. How Do These Structures Differ? At the NARPM Broker/Owner Conference this year, Matthew Tringali of BetterWho presented a framework called The Team Structure Checklist, which highlighted the fundamental differences between each business structure. Here's what Maryann reported from that event: Departmental Structure. Most people are in the office and available for phone calls, answering questions, and serving more specialized areas of expertise. There's one person managing inspections for all properties and another person managing the accounting or the leasing. One point of contact takes care of customer service. There are property management departments. Portfolio structures would have one professional with a portfolio of 75 to 125 properties and they handle everything. The entire experience of that property is under their purview, whether we're talking about maintenance or leasing or tenant management. The primary point of contact is the property manager overseeing the portfolio. Does the Company Structure Impact Quality of Service? When we talk about departmental vs. portfolio structures, is it merely an internal operational decision that owners don't notice, or are there differences in how service is delivered and perceived? It depends. When we talk about portfolio models, we're often talking about companies that cover a larger geographic area, and to expand the business portfolio is necessary. Departmental structures work better for smaller service areas. Both structures can provide excellent client experiences. This depends on policies and procedures and how effectively and consistently the company can apply those. It also depends on staff. A leasing agent having a bad day in a departmental structure will not affect an owner who calls to talk about accounting. But in a portfolio structure, the property manager may be having a bad day, and that can affect any owner who calls for help. The answer to high-quality service delivery in either structure? Having strong systems. Which Model is More Scalable for Property Management Companies? Property management companies may want to know if one type of company can support growth better than the other, but the answer comes down to company goals and vision. Portfolio property management companies are geographically based. Each property manager has a portfolio that they manage, and the properties assigned are based on maintaining boundaries geographically. There's always a bit of overlap, but it's not going to work to have property managers crossing counties while trying to provide great service. David and Stacy want their property managers to concentrate on their portfolios to the best of their ability. So from an expansion perspective, portfolio works for management companies that want to grow geographically. It's possible to add another property manager when new doors are added in different neighborhoods or cities. Departmental management companies grow best within a tight service area. Maryann and Andrew note that their employees go home at night without being on call for owners or tenants who might need them (Maryann hands out her cell phone for that purpose). The point is to have good property managers who communicate well with existing clients before growing. A new client joined Hoffman Realty because he had not heard from his previous property manager for three months. It turned out his assigned manager had left the company, but no one there had told him. In each business structure, growth is only possible with good systems, clear assignment of duties, and smart staff. What Are Some of the Weaknesses in Portfolio and Departmental Property Management Structures? What if a tenant doesn't pay rent? What if there are complaints that repairs are taking too much time? What if a key property manager leaves the company? Portfolio The main challenge for portfolio companies is the loss of that knowledge and expertise when a property anger leaves. And it's also important to be clear about who owns the client. In a portfolio system, you would not want a property manager to leave your company and take your clients with them. Property management is a relationship business. Internal controls are needed no matter what your structure. You will need: Management agreements Independent contractor agreements (this is how Wilson hires) Policies and procedures David and Stacy have done a great job of mitigating risk and establishing that clients belong to the company, not the property manager. Most of the professionals working for them have been with the company for over 15 years. Departmental For departmental companies, it can be a challenge to juggle all the repairs. It requires a lot of time management to negotiate every single lease renewal. Things come up and Maryann and Andrew must decide when the limits of their system have been reached and it's time to hire another person. Another weakness in departmental businesses is that sometimes owners and landlords can feel passed around from one person to another. They're talking to someone different about maintenance and accounting, for example. As the Business Development Manager, Maryann makes sure she is the point of contact for any struggles owners may encounter. There are lots of questions when they're being onboarded, but once the path is clear, things settle quickly. How Are Florida Property Management Companies Unique? The housing collapse in 2008. COVID eviction moratoriums. Massive hurricanes. Post-pandemic pricing surges. Major relocation of new residents into Florida. Major insurance crisis. Florida management companies have been through a lot. How does each business structure approach these elements that are unique to Florida property management? Andrew said that for Hoffman Realty, the 2008 crisis was one of the worst to manage. There had just been a huge boom and prices were high. Then, the market crashed and people who had no intention of being landlords found themselves renting out homes when they could not sell.That included a lot of private equity firms.Maryann remembers a meeting with a huge company that was planning to buy hundreds of properties in 2010. It was exciting at first; the idea that they would get so much business. But the geographic area covered seven counties. Hoffman Realty would have had to change their entire operation in order to accommodate that management contract. For Stacy and David, the COVID pandemic and hurricanes are particularly memorable.During the pandemic, people did not want to leave their homes but they needed to see properties. At that time, video walk-throughs were not common, but they quickly became necessary. They could not imagine doing without video tours, now. Property management companies in Florida have to adapt to manage these crises.In 2004, there were three different hurricanes that hit the Orlando region in a span of three weeks, including the very powerful Hurricane Charlie. That storm took out the power to the Wilson Management Group office for two and a half weeks. But they still had to operate. Trees were down everywhere and property managers could not use phones or email. This was long before the technology we have today. David was grateful that they had planned ahead and printed out what they needed and were able to physically check on their properties. Diving Deeper into Hurricanes: How Do Business Structures Respond? More recently, after Hurricanes Milton and Helene in 2024, Hoffman Realty had three pages of roof repairs that their properties needed. This is how the departmental process served them: One person was in charge of roofs. Another person was in charge of fence repairs. Another handled mold remediation. Separate people were assigned to insurance adjusters. Staff members were calling tenants to ask about any damage. It was a mess, Maryann said, but everything was departmentalized already. As a portfolio-based company, David and Stacy would have their property managers check in with tenants, first. In the first few days after a hurricane, roads were dangerous. There were no stop lights and trees were down across town. Before putting their property managers in any kind of situation where they had to go out and put eyes on a property, they'd ask their tenants for reports. Instead of conducting 30 inspections a month, their property managers were eventually conducting about 30 per day. What is the Relationship Between Team Structure and Company Size? Is there a size where one specific structure makes more sense than the other? It may not matter. Regardless of the business model a Management company has, there is some level of overlap into different sorts of business models no matter what. Some companies have a pod style, with senior and junior managers and they have coordinators in that pod. Andrew and Maryann have a departmental business which is similar. In the Wilson portfolio structure, property managers still have back-office support for accounting and leases. Overlap should be expected. Scaling any of those structures can be challenging. For portfolio companies, property managers are geographically aligned, so if there is a burst of new properties that come under management, how are they assigned when all of the existing property managers are at capacity? How Do Property Managers Know Which Structure is Right for Their Company? Maybe you're a smaller company at 50 to 100 doors, and you have to decide whether to form a portfolio or department company structure. What clues should you be looking for that might tell you which path is the best? Andrew says that if you're growing from a one-person show to a larger company, you'll realize you need help, and you should delegate the tasks you don't like to do. Maybe you like leasing and talking to landlords but you don't like coordinating maintenance. That maintenance supervisor should be your first hire. Stacy and David advise to be prepared for one thing: systems will break down as you grow. Whether you gravitate towards departmental or portfolio or something else, you'll have to pivot or adjust at some point. You might start off with one model and pivot to the other. Try to anticipate where the break might occur. If you can see it coming, you can prevent it. How Can AI and Technology be Used? Thanks to automation and AI, it's possible to do more with fewer people. With the help of technology, property management owners know that they can focus more on relationships. And remember that AI is able to do a lot of things, but it can't just be plugged into a property management business. Automating something that is broken will just allow mistakes to be made faster. We're saying it again: processes and procedures are essential. Deploying AI will not magically fix problems. Will Owners Care about Company Structure when Choosing a Property Management Partner? Hopefully, clients will ask deeper questions about how your business functions. How are applicants screened? How quickly does the staff handle maintenance? How and when will my residents get solutions to their problems? These are the things that help determine how efficient a property management business is. Company structure is rarely a part of the interview. Property managers trying to earn new business will want to clarify with the property owners and investors what the long-term financial goals are. That may play into how they decide what kind of company they hire. But that may not have to do with structure; it may have more to do with the perspective of the business and how they manage. What Are the Last Words from Hoffman Realty and Wilson Management Group? Here's what our guests want to leave you with: Loving what you do is a big part of success. Start off with strong systems and get those down before growing a property management company. Owning investment real estate is great. If you're starting off, keep moving forward. How can you connect with our fantastic guests today? Connect with Maryann and Andrew from Hoffman Realty at http://hoffmanrealty.com/ Connect with Stacy and David from Wilson Management Group at https://www.wilsonmanagementgroup.com/about Thanks for joining us on The Property Management Show. If you have any thoughts about what we've discussed, please contact us at Fourandhalf. var gform;gform||(document.addEventListener("gform_main_scripts_loaded",function(){gform.scriptsLoaded=!0}),document.addEventListener("gform/theme/scripts_loaded",function(){gform.themeScriptsLoaded=!0}),window.addEventListener("DOMContentLoaded",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>"function"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn("The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1."),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener("gform_main_scripts_loaded",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener("gform/theme/scripts_loaded",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener("DOMContentLoaded",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook("action",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook("filter",o,r,e,t)},doAction:function(o){gform.doHook("action",o,arguments)},applyFilters:function(o){return gform.doHook("filter",o,arguments)},removeAction:function(o,r){gform.removeHook("action",o,r)},removeFilter:function(o,r,e){gform.removeHook("filter",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+"_"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){"function"!=typeof(t=o.callable)&&(t=window[t]),"action"==r?t.apply(null,e):e[0]=t.apply(null,e)})),"filter"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}}); URLThis field is for validation purposes and should be left unchanged.First Name(Required)Last Name(Required)Email(Required) Phone(Required)Company NameComments or QuestionsThis field is hidden when viewing the formDate MM slash DD slash YYYY gform.initializeOnLoaded( function() {gformInitSpinner( 33, 'https://fourandhalf.com/wp-content/plugins/gravityforms/images/spinner.svg', true );jQuery('#gform_ajax_frame_33').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_33');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_33').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! 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What if the biggest obstacle to growing your property management business isn't your marketing... but who you're attracting? In this #DoorGrowShow episode, Jason Hull breaks down why traditional marketing advice is keeping property managers stuck competing for price-sensitive owners while overlooking a massive untapped market. Drawing from nearly two decades of coaching hundreds of property management entrepreneurs, he explains why warm, relationship-driven growth consistently outperforms cold digital marketing. Jason also explores the hidden operational costs of attracting the wrong clients, why communication isn't the real reason owners leave, how poor boundaries destroy profitability, and why your business should be built around trust. You'll Learn [00:00] Why Industry Surveys Miss Real Growth Opportunities [04:58] Understanding Cheapos, Normals, and Premium Buyers [10:43] The Blue Ocean Most Property Managers Ignore [16:40] Why Communication Isn't the Real Problem [22:08] Escaping the "Cycle of Suck" [28:18] Setting Better Boundaries with Owners [34:55] Why Offline Marketing Wins [42:06] Building Growth Engines Instead of Buying Leads [50:14] Hidden Profit Leaks Every Property Manager Has Quotables "Where you get your leads dictates the quality of the lead and how much they're willing to spend." Jason Hull "They don't even want to buy property management. What they want to buy is a trusted advisor." Jason Hull "Interruptions are the biggest thief in the property management business of profitability." Jason Hull Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive Transcript Jason Hull (00:00) Hey everybody, I'm Jason Hull, the founder and CEO of DoorGro, the world's leading and most comprehensive coaching and consulting firm for long-term residential property management entrepreneurs. For over a decade and a half, we have brought innovative strategies and optimization to the property management industry. At DoorGro, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. Now let's get to the show. Okay, so today's episode, I'm going to share from my anecdotal experience in talking to thousands of property managers and all the feedback that I get, and all the people that are in our mastermind, what we're seeing is working. So here's what a survey can't show: a survey is basically lagging data, it's not showcasing what's Innovating because you're not even usually asking questions about the latest innovations. So the questions inherent in this survey, my guess, are slightly flawed because they aren't asking some of the things I would ask based on all of the data and information that I get from this weird sort of fly-in-the-wall vantage point that I have in the industry. we've always pushed this idea of three different types of buyers: cheapos, normals, and premiums. Most cheapos self-manage. They exclude themselves from the pool of property management buyers. And then there's a small percentage that eventually go through the funnel online, and then you can capture through marketing. And these are this is what most companies base their pricing around, is based around the cheapos that they can get through internet marketing. Well, the best stuff usually comes through word of mouth or Further out into the blue ocean. And so if you would like to see more about this, you can get my leads training by going to drgrw.com, which is doorgrow.com, or just go to doorgrow.com slash leads. So do the shortened URL or the longer URL slash leads. And you'll see our there is a clarity assessment you can do. There is a free training, and then you can book a call with our team. And hear about some of the innovative gross strategies and stuff that we're doing with clients. So the thing to realize is that a lot of you know, it's showcasing these boomers as cheapos. And the the other thing though is it's it's saying that like 62% are represented here. And I think that the numbers of people that actually use property management is far lower than the 500 they surveyed. There's probably also a lot of people that Aren't even aware of property management, even though they need it. There is this massive blue ocean. I think the numbers are probably more, maybe around 40-50% are self-managing versus using a property manager. And there's a lot of available potential business out there. And they're not looking on the internet. So here is some data that's not in the PM Trends report, but it's on trends.google.com. So if you go to trends.google.com. And I just threw up an article on LinkedIn today before recording this episode. But if you go to this, go to Google Trends, backdate it to 2004 to the present, what and put in property management. And then feel free to add some other keywords like AI would be very telling, because we've seen the rise, meteoric rise lately of AI in terms of awareness and search volume. Put in real estate is another great keyword so you can kind of see. What you'll notice is property management is such a minuscule amount of search volume, it barely registers compared to these other terms. And it spikes every summer and goes down every winter. If you remove those terms, is what you'll see. Now, in the last year, there's been a little bit of an uptick for the first time in basically two decades, which is amazing, which is awesome. That means market share is starting to maybe start to shift a little bit and grow. But there is this huge blue ocean of people that will never search the internet. For property management. And that doesn't mean that they like doing it themselves. This survey probably isn't able to touch any of those people. And this, these are some of the people I get my clients to go after the most. Why? Because it's way cheaper. There's a huge blue ocean of people that are not looking on the internet for property management. The people that are looking on the internet are at the end of the sales cycle. These are typically the worst owners in a lot of instances. Why? Because word of mouth captures the best stuff first and then the shitty stuff that falls off that table, the scraps that fall off the word of mouth table. Those are the people now that don't care about word of mouth or they don't care who people say is great. They think you're a commodity. They're looking for the cheapest company. And so generally there's a much higher percentage of cheapos that you're going to attract by doing digital or internet-based marketing. YouTube. The challenge is there's a large percentage of owners that are not looking or searching for property management. They're not looking for property management stuff on YouTube. They're not looking for property management stuff on Google. They're not looking at all. They don't care about property management. Most people That are even property managers are not usually consuming content around property management. Not very often. A lot of them self-identify as more of a real estate brokerage or real estate agent or anything else that they think is cooler. I even had a client I was coaching recently, and he said that he's really had this mental block, this mental block about wanting to tell people that he's a property manager. And I said, Don't tell people that you're a property manager. Property managers in your market, he was in New York, are basically somebody that sits in a big building that, you know, they they help do leasing. That's kind of people's perception. You are an asset portfolio manager. You are an investment specialist. There's so many other ways you can present yourself. You are the entrepreneur that hires the property manager. I don't want my clients to identify as property managers. I want them to identify as an entrepreneur because identity limits growth. the second thing that filters, which is perception. There's a really negative perception about property managers among real estate agents, among investors that are aware that most property managers, if I have you in a room and I say by show of hands, how many of you started your business? Because all of the other property managers in your market sucked. Usually almost everybody's hands go up. And then my joke usually is, but not yours, right? And then they all laugh. So, but nobody wakes up in the morning wanting to start a crappy company. So you could waste a massive amount of time trying to do a bunch of social media marketing, a bunch of YouTube videos, a bunch of content creation. And it's not generally going to get you the best clients because where you get your leads dictates the quality of the lead and how much they're willing to spend. And what we find is the clients you can connect with offline through warm lead strategies. through direct outreach, through creating relationships, through networking, and some of the growth engine strategies we teach at DoorGrow, the conversion rate is way higher. The leads are way warmer, and which means the close rate's gonna be way higher. The trust levels higher, so you're able to get more deals on more easily. And it doesn't cost you anything. It costs you time, but it doesn't cost you any marketing or advertising dollars. And the and a lot of people like, well, I'd rather spend money and save time. It these leads, warmer leads, take less time. They take less time in the sales cycle to convert. Cold leads take way more time because now you're a commodity and you're competing with all the other companies and now you're in this weird race to the bottom and you've attracted cheapos. Here's the other thing you won't see in this report. The other thing, it does not mention the operational cost of dealing with these different categories of owners. Cheapos, normals, and premiums. So here's the thing. It talks about communication being the number one factor. I've heard this so many times, and I'm gonna tell you that I believe that this is a red herring or a lie. You have been made to believe by everybody the number one pre reason people leave companies is communication. But it's not because of a lack of communication, like everybody says. It is because of bad boundaries and bad expectations, so owners think. That they need to be communicated with all the time. And then you have this huge burden of communication to fulfill. And it's very difficult to impossible when you have a whole bunch of crappy owners and a whole bunch of crappy properties and a whole bunch of crappy tenants, and you're caught in what I call the cycle of suck. So this is how the industry is caught in the cycle of suck because most property managers take on any client. So now you have bad clients. They take on any property. So now you have bad properties. And then you do tenant screening, but You can't really filter that much because the tenants are going to be bad tenants if the property is bad or the owner is bad. Now it's a difficult situation for you to deal with, and you're basically a shit shield for a slumlord. And so now you've got these three things in the cycle suck, which leads to the fourth, which is you're gonna have a bad reputation. And this sums up the entire industry in aggregate. And this survey is based on the industry in aggregate. Okay, so. What do we do with this? one, you need to realize that the best owners and the best clients that you they they don't want to be involved with their property. They don't want to know everything that's going on. They want somebody, what they actually want. They don't even want to buy property management. Everybody's selling the wrong product. What they want to buy is a trusted advisor, that they could actually relax into. You have to be the dominant person in this relationship for them to be able to relax and to trust your leadership. And that reduces your operational costs significantly. This is how my wife's business at 265 or so units at its peak. She still had 60 to 90 percent profit margin. These were C-class properties, and her owners, the boundaries were set very strongly that she is not going to talk to them. And if she calls them, they need to sit down because she's asking for money, because there's a significant problem. And they didn't call her. They they never called to like say, Hey, did you get that tenant in place yet? They just trusted her because she was so on top of things and she set very strong boundaries from the beginning. This is something we coach our clients on heavily. Is that if you think that your business is all about communication, you've built your business the wrong way. Your business is about management. It's about leadership. And it's about allowing the owners to actually get away from their property and not have to hear from you. And so when you suck at boundaries, communication becomes the number one factor. When you s and then you're gonna suck at communication because you're setting up an impossible game. Here's the thing: this does not talk about the level of interruptions, and interruptions are the biggest thief in a property management business of profitability. I want you to visualize this. Imagine you're writing a blank check and it says on it, steal all of my profits, and you're handing this to every client you bring on. It says, call me whenever you want to. Email me, call me, text me whenever you want to. Here's the blank check to steal all my profits. And I will have team members and AI tools and technology and all of this stuff to communicate with you all the time and over-communicate, which just really makes you even more anxious. That makes you feel like you have to manage the manager. And that's not what they really wanted to buy from you. That's the booby prize they get by dealing with a property manager that doesn't know how to lead. That doesn't have good boundaries. like Sarah and I talk about this and she jokes and she's like, how many of my owners do you think knew what color we painted the walls or knew what kind of carpet we put into their property? They have no clue. They just trusted us to take care of it for them. They didn't care. They didn't want to know Long as rent came in. They would call me surprise sometimes, she said. And they'd say, Why am I getting more rent than I was before? Why why is more coming into my bank account? She said, we raised the rent. FYI. So here's the thing I want you to recognize. First, there's three types of buyers: cheapos, normals, and premiums. Cheapos generally are going to opt out and self-manage because they're so cheap. But you should have three different price points and three different plans. The premium plan stuff that they mention in this report is useful. But because we've been building premium plans with our clients and helping them figure out the premium tier of their pricing, none of this stuff is a surprise. This is all stuff that's generally included in premium plans that we've been doing for over a decade. though, you have to change your marketing to attract premium buyers. You're not going to get those by doing digital marketing and attracting the people that are now of super aware and super price sensitive that are searching on the internet. And so you're going to skew towards premium buyers more if you change your lead sources. On some of the lowest rent properties, they have the highest operational cost. Operational cost was not factored into this report or survey. Not all owners are worth it and not all properties are worth it. And so you have to be aware of this and you need to be cleaning out your portfolio and you need to be firing the properties and the owners that are not profitable or just raising your rates on them to make sure that you make sure that this is profitable, right? Okay. So these are some of the things that I wanted to point out in this report. I hope this is helpful for those that got this report and are looking into it. I think the the numbers are a bit skewed. It's obviously skewed a bit towards the different services, the different vendors and the different you know partners that came together to advertise and promote this and the sponsors. My recommendation is shift your marketing to offline. This is the secondary effect of AI. Why? Because AI slop is the age we're in right now. And anyone can create anything AI-wise, digital-wise, marketing-wise. And so there's gonna be more and more digital just bloat and waste and noise. And those that are willing to pick up the phone, that are willing to go out and reach out and that create strategies that are have high leverage. We call these growth engines. And if you would like to learn about some of the growth engines or get a free two-hour training, no fluff, that breaks down seven to nine different engines you can install in your business that are unique and different from what you're doing now. There are a lot of them are similar, for example, realtor referrals, but we have a strategy that is 10 times more effective. We call realtor intros. And so if you there's like targeting groups and simple changes like using a QR code and a booking link. Could maximize the results of walking away from groups with leads. Stuff like this. So when you're doing presentations, so there's all these different strategies we share inside our mastermind. And we are at the forefront because we have an army of people focused on aggressive growth. Most masterminds out there in property management are nuts and bolts or operations. Ours is primarily focused on growth, and that growth drives the res the need for operational you know. decision making operational fixes and challenges for fast growth, not just for building a bunch of AI tools and building a bunch of bloat and getting a bunch of tech and having the most efficient business. We want to optimize for growth. It doesn't matter if you have the coolest, most high tech business, if your profit margins aren't growing and your revenue isn't growing and your doors aren't growing and they're they aren't growing rapidly. And so if you want to shift out of being in survival to maybe being more Getting having realistic goals, like 100, 200 doors a year, or even like our clients beyond that into what we call impossible goals, where you're able to come up with strategies and clever, unique ways to scale your business more quickly, then check us out at doorgrow.com. Reach out to us. This is the stuff that we have been focused on for 17 plus years now. And because we're always like we always have new, fresh ideas and New guinea pigs and new people working on this stuff. We have accumulated, I believe, the fastest growth strategies that exist in the marketplace. And many of them cost zero dollars. In fact, I can usually grow companies faster if I convince them to turn off all the digital marketing, all the APM leads, all the Google ads, all of the SEO stuff. Stop spending money on that. And we put the time and energy towards warmer lead strategies that are out in the blue ocean. Where there's tons of available business and very little red bloody water competition, like there is at the end of this cycle of people searching on the internet where you everybody's fighting over the coldest, shittiest, worst leads. Okay, so if you want to go beyond what you just see in this PM trends report and you want to start innovating and being part of a community, In person, not a bunch of Zoom calls, because growth and scaling happens in the room. Our mastermind is in person in the DoorGrow Mastermind. And yeah, it's expensive. But if I can help you offset it by adding 10 new units residually monthly, our program's paid for. And or if I can help you find another $10 per unit if you have 100 or 200 units, our program's already paid for forever. And that's why our program is there's no commitment. It's month to month because we know we can offset the cost of the program usually within the first month or 90 days if you're willing to put in the work. If you need to add doors, if you're willing to put in the work, or if you already have a bunch of doors, if we can just find more operational costs. The three biggest levers operationally, financially, are people planning and process. And we have a system for this we call the super system. And this is where magic happens because your biggest expense besides taxes. Which you can offset and eliminate is people staffing. And so if you can reduce those, also our program is easily worth it. Just consider that for the one, two, or three grand a month, depending on the level of the program you're in with us, we're like your cheapest team member that helps you make the most money. And it's an absolute no-brainer. So come join what hundreds of property management companies have realized. And the other thing I want to point out, what this doesn't talk about. There's some invisible blind spots that every property management business I've ever looked at has. There's three foundational leaks. I've talked leaks I've talked about on the show previously. There are also six leaks that exist inside the pipeline. And most people are like, How do I grow? How do I turn on the leaks? And they're ignoring what comes after that. The hose. This is branding, reputation, sales pitch, pricing, all these things that will help clean up. without even changing your current acquisition channels or lead sources, you could double the amount of deals that you're bringing on. so if you would like to really grow your business, you want to grow quickly, you want to shore this up, you want to hear about our new door machine where we do the growth for you. I hire and train and manage a salesperson in your market. Then reach out to us at doorgrow.com and check it out. Now, today's sponsor, I want to read this message from our sponsor. We have an awesome sponsor today. It's super. If you haven't heard of Super, You can check them out at higher super.com. Now, ring ring, who's there? Not property managers. Over half don't answer their phones during business hours. Hot leads calling you directly or going straight to missed calls. If you're spending time and money on growth, you need to actually capture it. That's where Super comes in. Super's AI receptionist sounds lifelike, answers 24-7, and is trained on property management. It even makes follow-up calls to leads you might have missed. Go to hiresuper.com/slash doorgrow and stop missing revenue. Missed calls. Cool. So go check that out. Now, these are the key things. I again shout out to Peter and Jordan and all the cool people that were involved in putting this report together. I think this brings up a lot of the industry that pay attention to it a little closer to where we've been trying to push people over the last decade. I'm really excited to see some of the conversation that comes out of this and some of the innovation that comes out of this. And yeah, and if you have ever felt stuck or stagnant, you want to take your business to the next level, reach us at dorgo.com for a free training on how to get unlimited free leads. Again, go to dorgo.com/slash leads or text the word leads to 512-648-4608. Also, we have a free community. We've migrated it from Facebook. It's now inside our own app. You can get the app by going to your app store right now on your phone. Do this right now. Go to just search for DoorGrow and you'll see the DoorGrow Hub inside the App Store for iOS or the Google Play Store. Download this. There is a a space inside of this that is the new DoorGrow Club. And if you go to DoorGrowClub.com, it will take you to our new space inside of the DoorGrow Hub system that we have, our new community. Most of the really cool places are locked down for our property management mastermind members or people that are in our PM Growth Launchpad, which is a little tool for that's really cheap, like 97 bucks a month to help some property managers get really good at cold calling and go create business right now. If you're struggling for doors, it's the most easy, consistent, I mean it's hard work, but it always works if you do it right. And growth strategy, and then in our mastermind, we have more advanced growth strategies so you don't have to do the cold calling, that you can create leverage that once you build these growth engines, they just you keep a little fuel in them and they just keep running and they feed you more and more business. You can stack these, which is really awesome. And they really don't cost any money. It just takes time and it takes less time than doing cold lead marketing, like I told talked about earlier. So check us out, but go to DoorGrowClub.com If you want tips, tricks, and ideas to learn about our offers and stuff like this, go to doorgo.com slash subscribe, subscribe to our newsletter, opt in. We would love to send you some cool stuff. And if you found this even a little bit helpful, don't forget to subscribe on whatever channel this is that you're listening or viewing this on and leave us a review. It helps us. We'd really appreciate it. It's a little way you could give back. Thank you. We appreciate it so much. And until next time, remember the slowest path to growth. is to do it alone. So get a good group. Get in with a really good group of people that are focused on high paced growth. And so let's grow together. Bye everyone.
In this episode, we discuss how various institutions in Massachusetts are commemorating the 250th anniversary of the American Revolution. We speak with Angela Tate, Chief Curator and Director of Collections at the Museum of African American History, to discuss their exhibit, "Black Voices of the Revolution." We then travel to Concord, MA to visit the Old Manse and learn about the house that experienced two revolutions in American history from Property Manager with the Trustees of Reservations, Rachael Robinson. Back at the MHS, we examine our own exhibit titled "Declaring Independence" with Brandon McGrath-Neely, Library Assistant at the MHS. Learn more about episode objects here: https://www.masshist.org/podcast/season-5-episode-7-Commemorating-American-Revolution Email us at podcast@masshist.org. Episode Special Guests: Angela T. Tate is Chief Curator and Director of Collections at the Museum of African American History, Boston and Nantucket. A historian, curator, and writer, her work explores Black history, public memory, and the stories communities tell about themselves across generations. Rachael Robinson has been Property Manager of the Old Manse and Fruitlands since summer 2025. She has a BA and MLitt in the field of archaeology from the University's of Bristol and Glasgow, respectively, and she has worked in museums for over 20 years. Brandon McGrath-Neely is a Library Assistant at the Massachusetts Historical Society. This episode uses materials from: Cloudbank by Podington Bear (Attribution-NonCommercial 3.0 Unported) Psychic by Dominic Giam of Ketsa Music (licensed under a commercial non-exclusive license by the Massachusetts Historical Society through Ketsa.uk) Curious Nature by Dominic Giam of Ketsa Music (licensed under a commercial non-exclusive license by the Massachusetts Historical Society through Ketsa.uk)
I feel that I got an up close and personal invitation into the life of a female pioneer who because of her own accomplishments, worked alongside other fearless women who broke through barriers. So when your mother sets the bar super high, what do you do? One follows suit apparently. And that's exactly what Andrea Ippolito has done. As I mention in my introduction, she has a very impressive background. Both mother and daughter are engineers and their lives/personalities are very much intertwined or "tangled" as Andrea says. In this episode you'll hear stories of Mary working with female astronauts redesigning the first female space suit so it's anatomically correct for a woman. That's something significant that never crossed my mind until I heard these stories. Andrea says that her mom is still an inspiration to her. "Mom raised us to stick up for ourselves" recalls Ippolito. Andrea says her mother was always there for her, she encouraged her to experience different things and situations. Mary says, "she taught me that we need more women innovators at the table designing the next generation of women's health products with their own lived experience whenever possible." About Andrea:Andrea Ippolito currently serves as the CEO and Founder of SimpliFed. Prior to joining Cornell, Andrea served as the Director of the Department of Veterans Affairs (VA) Innovators Network within the VA Center for Innovation and served as a Presidential Innovation Fellow based out of the White House Office of Science and Technology Policy and General Services Administration. She was the Co-Founder of an innovative application that improves access to care called Smart Scheduling (acquired by athenahealth in 2016). She also previously served as the Co-Director of MIT Hacking Medicine, as an Innovation Specialist at the Brigham Innovation Hub and Product Innovation Manager at athenahealth. Ms. Ippolito completed her MS in Engineering & Management at MIT and engineering degrees at Cornell. About SimpliFed:SimpliFed is changing the narrative on infant nutrition and democratizing access to choices parents can feel good about as they feed their babies. SimpliFed's team of IBCLCs (International Board Certified Lactation Consultants) provides breastfeeding support via a telehealth platform, so to meet parents where they are at, from the safety and comfort of their homes. We begin working with parents during pregnancy to establish goals, manage expectations, provide education and preparedness, then continue the trusted relationship postpartum through weaning. IG: @simplifedbaby Or Text SimpliFed At 888-458-1364 for more information Linkedin: Andrea Ippolito "Should Have Listened To My Mother" is an ongoing conversation about mothers/female role models and the roles they play in our lives. Jackie's guests are open and honest and answer the question, are you who you are today because of, or in spite of, your mother and so much more. You'll be amazed at what the responses are.Gina Kunadian wrote this 5 Star review on Apple Podcast:SHLTMM TESTIMONIAL GINA KUNADIAN JUNE 18, 2024“A Heartfelt and Insightful Exploration of Maternal Love”Jackie Tantillo's “Should Have Listened To My Mother” Podcast is a treasure and it's clear why it's a 2023 People's Choice Podcast Award Nominee. This show delves into the profound impact mother and maternal role models have on our lives through personal stories and reflections.Each episode offers a chance to learn how different individuals have been shaped by their mothers' actions and words. Jackie skillfully guides these conversations, revealing why guests with similar backgrounds have forged different paths.This podcast is a collection of timeless stories that highlight the powerful role of maternal figures in our society. Whether your mother influenced you positively or you thrived despite challenges, this show resonates deeply.I highly recommend “Should Have Listened To My Mother” Podcast for its insightful, heartfelt and enriching content.Gina Kunadian"Should Have Listened To My Mother" would not be possible without the generosity, sincerity and insight from my guests. In 2018/2019, in getting ready to launch my podcast, so many were willing to give their time and share their personal stories of their relationship with their mother, for better or worse and what they learned from that maternal relationship. Some of my guests include Nationally and Internationally recognized authors, Journalists, Columbia University Professors, Health Practitioners, Scientists, Artists, Attorneys, Baritone Singer, Pulitzer Prize Winning Journalist, Activists, Freighter Sea Captain, Film Production Manager, Professor of Writing Montclair State University, Attorney and family advocate @CUNY Law; NYC First Responder/NYC Firefighter, Child and Adult Special Needs Activist, Property Manager, Chefs, Self Help Advocates, therapists and so many more talented and insightful women and men.Jackie has worked in the broadcasting industry for over four decades. She has interviewed many fascinating people including musicians, celebrities, authors, activists, entrepreneurs, politicians and more.A big thank you goes to Ricky Soto, NYC based Graphic Designer, who created the logo for "Should Have Listened To My Mother".MORE INFORMATION ABOUT SHLTMM PODCAST:Link to website and show notes: https://shltmm.simplecast.com/ and https://www.jackietantillo.com/Or more demos of what's to come at https://soundcloud.com/jackie-tantillo Listen wherever you find podcasts: https://www.facebook.com/ShouldHaveListenedToMyMotherhttps://www.facebook.com/jackietantilloInstagram:https://www.instagram.com/shouldhavelistenedtomymother/https://www.instagram.com/jackietantillo7/LinkedIn:https://www.linkedin.com/in/jackie-tantillo/YOUTUBE: https://www.youtube.com/@ShouldHaveListenedToMyMother
Investor Fuel Real Estate Investing Mastermind - Audio Version
In this episode, Christy Lewis shares her inspiring journey from receptionist to owner of a multi-million dollar property management business. We discuss strategies for scaling, managing diverse portfolios, and the importance of community-focused management. Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind: Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply Investor Machine Marketing Partnership: Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true 'white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com Coaching with Mike Hambright: Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a "mini-mastermind" with Mike and his private clients on an upcoming "Retreat", either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas "Big H Ranch"? Learn more here: http://www.investorfuel.com/retreat Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform! Register here: https://myinvestorinsurance.com/ New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club —--------------------
This Episode is Sponsored by StayFi Your ultimate tool for Vacation Rental WiFi marketing allowing you to collect guest emails automatically via custom captive WiFi login splash pages. Drive repeat direct bookings and convert your OTA bookings to book direct for their next visit. Visit https://stayfi.com/vrsuccess/ and use code VRSUCCESS for 50% off 3 months of StayFi service. ________________________________________________________________________________________________________________________________________ This episode almost wasn't the one you're hearing. Heather had already recorded, edited, and prepared social media for a different episode when a morning of reflection sent her down a different path instead. The trigger was rereading her own contribution to Brooke Pfautz's book Vacation Rental Secrets, written a few years back - an unusually honest account of the mistakes she made running CottageLink Rental Management, the property management company she sold four years ago. Reading it back, Heather noticed a pattern. None of the mistakes came from working too little or caring too little. Every one of them came from not having the tools to see clearly, document what she knew, or build systems that didn't depend on her being at the centre of everything. That reflection became this episode: ten specific, practical things she would do differently if she were running a property management business today, with the AI tools now available. This is a solo teaching episode, released the week the second cohort of the AI Ambassador Program opens. It is aimed squarely at operators who want to know, in concrete terms, what using AI well in a property management business actually looks like - not in theory, but from someone who has run the business, made the mistakes, and now has the tools to fix them. Key Takeaways Build a brand voice document before writing a single word of copy. Capture your tone, values, and the phrases that are distinctly yours before you ask AI to write anything on your behalf - otherwise inconsistency creeps in and your team, guests, and owners start to feel it. Stop letting every vendor demo convince you a new platform will fix your business. Your PMS is the one system that genuinely needs a professionally built, purpose-designed solution - but beyond that, a lot of what operators buy off the shelf could now be built to fit their specific business instead. Document every process before it only exists in your head. Talk a process through, out loud, while you're doing it and let AI structure it into a living SOP - the knowledge that only lives with the founder is a liability, not an asset. Build a genuine owner communication system, not just good intentions. Work through frameworks for the hard conversations in advance, and use AI to generate genuinely personal quarterly owner reports at scale, not a mail merge with names swapped in. Use AI to keep direct booking relationships warm, not just to build them. The follow-up sequences that go quiet the moment peak season hits are where most operators lose ground - AI can keep that infrastructure running consistently even when you're buried. Analyze reviews instead of just reading them. The most useful information is often buried inside five-star reviews as an aside - patterns that only become visible when reviews are aggregated and analysed rather than read one at a time. Build a real owner acquisition pipeline instead of relying on referrals. Referrals are a result, not a strategy - a proper follow-up sequence and a clear sense of the right-fit owner prevents leads from going cold. Build an institutional knowledge base, not just a folder of SOPs. Capture the reasoning behind decisions, not just the steps, so that judgement can travel with the business even as people move on. Treat AI as a thinking partner, not just a writing tool. The most valuable use of AI is stress-testing decisions before you commit to them, not just producing first drafts. Start with clear values and strategy, and let AI help you communicate them. Clarity about what you're building and who it's for makes every daily decision easier - and AI can help both articulate that strategy and communicate it consistently across a team. ________________________________________________________________________________________________________________________________________
Part 2 of the Woman of Influence Table Talk is here, and the conversation only gets deeper. I'm back at the table with Amy Porterfield, Stacy Tuschl, Leanne Lopez Mosley, Adley Kinsman, and Ashley Brock for a raw, unfiltered look at what it actually takes to build sustainable wealth and lead with integrity in 2026. We unpack the difference between a true pivot and an earned evolution, why every billionaire is chasing boring money, and how the entrepreneurs who win are the ones who stay the course, fall in love with the same offer twice, and stop chasing variety in their business. We get vulnerable about the magical numbers each of us once chased—and what actually happened when we hit them. Leanne shares the loneliness of being suicidal during her first million-dollar month, Amy reveals what she sacrificed to hit $20 million, Ashley unpacks how she got over the guilt of profit, and Adley reminds us that money is just a tool for the experience you actually want. We close the table talk with each woman sharing her most audacious, illogical, slightly delusional goal for the year ahead—including a major book announcement from yours truly. If you're ready to make decisions that don't make sense to anyone else but you, this episode is your green light. Liked this episode? Make sure to subscribe to our podcast and leave a review with your takeaways, this helps us create the exact content you want! KEY POINTS: 00:00 Content Warning Intro 00:19 Show Welcome Setup 01:11 Pivot Or Evolution 01:50 Pricing By Data 03:32 Stop Quick Pivoting 07:56 Boring Money Focus 09:08 Magic Number Myth 12:54 Depression And Success 15:46 Money Experience Detachment 20:00 Profitability Reality Check 21:41 Giving And Expanders 32:01 Legacy Beyond Business 36:07 Real Estate Isn't Passive 37:37 Property Managers and LP Deals 38:25 Sober Living and Healing 38:53 Weird Investments and Tax Plays 40:29 Investing in Women 41:30 Fire Round What You Stopped 49:49 Advice You're Done Giving 57:21 Inviting Not Convincing 01:00:21 Illogical Bets That Changed Everything 01:01:48 Audacious Goals and Wrap Up QUOTABLES: " People pivot to avoid discomfort, but then they're surprised why the same problems keep showing up." - Adley Kinsman "I am the most visible I've ever been and I'm the most invisible I've ever been." - Leanne Lopez Mosley "I am all about inviting and no longer convincing." - Amy Porterfield "You've gotta sell like you buy." - Stacy Tuschl "Data makes decisions and decisions make dollars." - Ashley Brock "Boring money is what every billionaire in the world has." - Julie Solomon RESOURCES: CONTENT THAT SELLS Without posting more, performing more, or sounding like everyone else. A free 90-minute live training with Julie Solomon on how to write content that brings in the buyer who's already ready. Not the fan. Not the freebie-seeker. The buyer. SAVE YOUR SEAT [UNSCRIPTED RETREAT 2027] Where your voice, your message, and your identity become one. February 3–5, 2027 • Nashville, Tennessee Apply here [THE REVENUE ACCELERATOR] Book a strategy call to explore whether The Revenue Accelerator is the right next step for your business and leadership. Apply and schedule your call today. [ORDER] my book or Audible, Get What You Want: How to Go From Unseen to Unstoppable so you can leverage the power of your own influence. Follow Julie on Instagram! MUST HAVES THIS MONTH: [THE TOOL YOU NEED FOR GROWTH]This platform simplifies everything—from managing payments to creating marketing campaigns—so you can focus on growing your business. See how.
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