Podcasts about Customer service

Friday, September 12th, 2025Today, right wing activists and now federal authorities are targeting people who appeared to celebrate the death of Charlie Kirk on social media; potential threats trigger lockdowns at several HBCUs across the South; some appeals court judges have publicly admonished the Supreme Court's run on the shadow docket; we're getting more information on the shooter at the Colorado high school; a judge in Arizona has blocked the removal of dozens of immigrant children; the First Circuit Court of Appeals allows Medicaid cuts to Planned Parenthood; Senate Republicans on Thursday triggered a nuclear option to allow easy confirmation of Trump nominated judges; and Allison and Dana deliver your Good News.Thank You, DailyLookFor 50% off your first order, head to DailyLook.com and use code DAILYBEANS.  Guest: John FugelsangTell Me Everything - John Fugelsang, The John Fugelsang PodcastJohn Fugelsang - Substack@johnfugelsang.bsky.social - Bluesky, @JohnFugelsang -TwitterSeparation of Church and Hate by John Fugelsang - OUT NOW!Live with Allison Gill and Mary TrumpCheck out Dana's new website - DANAGOLDBERG.comStoriesColorado high school shooter was 'radicalized by some extremist network,' sheriff's department says | ABC NewsState Department warns immigrants against praising Kirk's death | The HillPotential threats trigger lockdowns at several HBCUs across the South | CNNSenate Republicans trigger 'nuclear option,' changing rules to speed up Trump nominees | NBC NewsAppeals court judges publicly admonish Supreme Court justices: ‘We're out here flailing' | POLITICOJudge temporarily blocks US effort to remove dozens of immigrant Guatemalan and Honduran children | AP NewsGood Trouble Here's the contact info for the Marriott Corporation:CEO: Anthony Capuano – anthony.capuano@marriott.comVP and Chief Customer Officer: Peggy Roe – peggy.roe@marriott.comBusiness Ethics concerns: business.ethics@marriott.comOr call their Customer Service hotline: +1-800-627-7468Here's an article on ICE Air activities in Northeast Ohio: Northeast Ohio is a big part of Trump deportation network **California needs your help | Proposition 50 Vote YES !! Yes On Prop 50 | Special Election Phone Banks - mobilize.us**Help ensure safety of public servants. Hold RFK Jr accountable by signing the letter: savehhs.org, @firedbutfighting.bsky.social on Bluesky**SIGN THE STATEMENT OF SOLIDARITY for the FEMA Katrina Declaration.**How to Organize a Bearing Witness StandoutFrom The Good NewsYou Can Vote For Dana !  2025 Out100: Cast your vote for Readers' Choice!!lionelslegacy.orgSurvivor benefits | SSAOur Donation LinksNational Security Counselors - DonateMSW Media, Blue Wave California Victory Fund | ActBlueWhistleblowerAid.org/beansFederal workers - email AG at fedoath@pm.me and let me know what you're going to do, or just vent. I'm always here to listen. Find Upcoming Actions 50501 Movement, No Kings.org, Indivisible.orgDr. Allison Gill - Substack, BlueSky , TikTok, IG, TwitterDana Goldberg - BlueSky, Twitter, IG, facebook, danagoldberg.comMore from MSW Media - Shows - MSW Media, Cleanup On Aisle 45 pod, The Breakdown | SubstackReminder - you can see the pod pics if you become a Patron. The good news pics are at the bottom of the show notes of each Patreon episode! That's just one of the perks of subscribing! patreon.com/muellershewrote Our Donation LinksNational Security Counselors - DonateMSW Media, Blue Wave California Victory Fund | ActBlueWhistleblowerAid.org/beansFederal workers - feel free to email AG at fedoath@pm.me and let me know what you're going to do, or just vent. I'm always here to listen. Find Upcoming Actions 50501 Movement, No Kings.org, Indivisible.orgDr. Allison Gill - Substack, BlueSky , TikTok, IG, TwitterDana Goldberg - BlueSky, Twitter, IG, facebook, danagoldberg.comCheck out more from MSW Media - Shows - MSW Media, Cleanup On Aisle 45 pod, The Breakdown | SubstackShare your Good News or Good TroubleMSW Good News and Good TroubleHave some good news; a confession; or a correction to share?Good News & Confessions - The Daily Beanshttps://www.dailybeanspod.com/confessional/ Listener Survey:http://survey.podtrac.com/start-survey.aspx?pubid=BffJOlI7qQcF&ver=shortFollow the Podcast on Apple:The Daily Beans on Apple PodcastsWant to support the show and get it ad-free and early?The Daily Beans | SupercastThe Daily Beans & Mueller, She Wrote | PatreonThe Daily Beans | Apple Podcasts

In this episode, you'll meet Clay Miller, fifth-generation lumber professional and head of sales and purchasing at Aurora Timberland, the hardwood distribution brand of Alexandria Moulding. Clay shares how he went from stacking lumber in his family's mill to struggling through his first months in sales—then finding success by selling authentically and building long-term relationships. He opens up about the collapse of his family business after a fire, his path back into the industry, and what it takes to run a customer-obsessed distribution operation across time zones. Clay also breaks down the state of the hardwood industry with striking clarity. He explains why production has fallen from roughly 16 billion board feet at the height of COVID demand to under 4 billion today, and what must happen—promotion, education, and capacity-building—to bring the market back. You'll hear how a five-word Instagram DM led Aurora Timberland into the Vietnam market, why he answers every inquiry, and his practical advice for woodpreneurs: build relationships now, make the tough cold calls, and be ready when demand cycles back. Top 5 Key Topics: Clay's path: fifth-generation lumber legacy, early sales missteps, and learning to sell "as himself"The industry's contraction: from ~16B to

David Powers is the VP of CX at Rooter Hero. He is based in Los Angeles, CA. David is also a published author and the host of the CX Riot Radio podcast.  This conversation between Mark Hillary and David came about because of a recent CX Riot Radio epsisode titled 'The Three-Faced AI God' where David talked about his experience of using AI in the contact center. David's experience shows that AI has genuine value, but there is a big difference between the genuine application of AI to improve CX and what is promised by many commentators and "AI gurus." David is both a CX leader and manager, in addition to his role commenting on the industry, therefore his direct experience with AI in the contact center provides a helpful comment on what is working, what is not, and what CX leaders can do to get the most from their AI strategy. https://linktr.ee/caffcx https://rooterhero.com/ https://www.linkedin.com/in/davidjpowers2/ SUMMARY Mark Hillary and Peter Ryan discuss the pragmatic views of David Powers, VP of CX at Rooter Hero, on AI in customer experience (CX). Powers critiques the over-reliance on AI, which often frustrates customers and agents, and emphasizes practical AI use cases like agent assist tools and automated summaries. He highlights the importance of transparency and maintaining human interaction in CX. Despite AI's potential, many projects fail to generate ROI, with research suggesting that 95% are not creating value. Powers advocates for a balanced approach, using AI to enhance agent performance rather than replacing human agents, and stresses the need for common sense in AI implementation.

Best-Seller Bundle With 100 FREE Loads of Laundry & 50 FREE Loads of Dishwasher Detergenthttps://click.trulyfreehome.com/aff_c?offer_id=428&aff_id=5460 In this episode of the Evolving Wellness Podcast, host Sarah Kleiner discusses the hidden dangers of common household cleaning products and introduces guest Stephen, the founder of Truly Free. The conversation covers how conventional cleaning products can contain undisclosed toxic ingredients that pose health risks. Stephen shares his personal journey of creating Truly Free after his first child experienced severe eczema due to laundry detergents. The discussion dives into the ethical production practices of Truly Free, often prioritizing safety and efficacy over profit. Stephen talks about the company's commitment to sustainability, transparency, and social responsibility, including their work with deaf communities in Jamaica and Southeast Asia. They also touch on the broader impact of chemicals on health and the importance of consumer choices in driving industry change. Sarah and Stephen emphasize the necessity of voting with your dollars to support ethical and health-conscious businesses.About Truly Free homeTruly Free Home aims to free over ten million homes from harmful toxic chemicals and excess plastic waste. The company designs and delivers innovative, powerful, and family-safe cleaning products packaged in refillable and reusable formats that empower families to protect themselves while reducing their environmental footprint. Beyond their products, Truly Free Home is driven by a commitment to giving back—actively supporting safe-houses and orphanages in Haiti, the Dominican Republic, and Mexico, where they assist over 200 children with food, education, clothing, shelter, and hope for the futureFull product line (use code SARAHK to save) - https://click.trulyfreehome.com/aff_c?offer_id=238&aff_id=5460Sponsored By:→ Troscriptions | There's a completely new way to optimize your health. Give it a try at http://troscriptions.com/SARAHK, or enter SARAHK at checkout for 10% off your first order.→ Bon Charge| Go to https://us.boncharge.com/products/red-light-face-mask?rfsn=8108115.26608d & use code for SARAHKLEINER for 15% off storewide.Timestamps00:00 Coming Up00:25 The Impact of UV Brighteners in Laundry Detergents01:16 Introduction to Today's Guest: Steven of Truly Free03:58 Steven's Journey to Creating Truly Free11:22 The Evolution of Cleaning Products14:51 Challenges in the Green Cleaning Industry19:16 The Fragrance Loophole and Its Implications25:04 Chemical Warfare and Everyday Products26:19 The Layering Effect of Toxins27:16 Estrogen Dominance and Endocrine Disruptors29:26 The Profit Motive in Healthcare31:03 Commitment to Ethical Business Practices42:43 Customer Service and Community Trust45:36 Taking Control of Your Environment________________________________________This video is not medical advice & as a supporter to you and your health journey - I encourage you to monitor your labs and work with a professional!________________________________________Get all my free guides and product recommendations to get started on your journey!https://www.sarahkleinerwellness.com/all-free-resourcesCheck out all my courses to understand how to improve your mitochondrial health & experience long lasting health! (Use code PODCAST to save 10%) - https://www.sarahkleinerwellness.com/coursesSign up for my newsletter to get special offers in the future! -https://www.sarahkleinerwellness.com/contactFree Guide to Building your perfect quantum day (start here) -https://www.sarahkleinerwellness.com/opt-in-9d5f6918-77a8-40d7-bedf-93ca2ec8387fMy free product guide with all product recommendations and discount codes:https://www.canva.com/design/DAF7mlgZpJI/xVyE4tiQFEWJmh_Xwx8Kbw/view?utm_content=DAF7mlgZpJI&utm_campaign=designshare&utm_medium=link2&utm_source=uniquelinks&utlId=h0782b52987

Thanks to our Partners, Shop Boss and AppFueledRyan Grace and David Gibson, former techs turned shop owners, join host Brian Walker to share how they built Pleasant Automotive in Wake Forest, NC. They started with a website before they even had a location. With no deep pockets or big investors, they focused on smart, strategic marketing moves that helped them grow fast without wasting money.Brian dives into their decision-making process, from ditching direct mail to doubling down on Google LSAs, and how strong phone skills turned casual calls into loyal customers. They talk openly about what worked, what flopped, and how they've created a brand that feels more like a high-end speakeasy than a typical auto shop.This episode is packed with takeaways for shop owners who want to scale without the fluff. It's about being intentional, building relationships, and letting marketing fuel real growth.Introduction and Sponsor Acknowledgment (00:00:01) Host introduces the podcast, guests, and thanks sponsors.Background and Shop Ownership Journey (00:01:03) Ryan and David share their transition from technicians to shop owners and their first year in business.Tesla Specialty and Local Market Opportunity (00:01:59) Discussion of their focus on Tesla repairs due to poor local dealership service.Early Marketing Strategy: Website and SEO (00:03:46) Started with a website and SEO before opening, aiming for Google visibility from day one.Financial Preparations and Entrepreneurial Mindset (00:06:06) Talk about financial risks, faith, and foundational steps like securing a domain name.Scaling Services and Adding Marketing Channels (00:07:52) Gradual addition of services and marketing channels, including Google Ads.Seeking Industry Guidance and Community Involvement (00:08:59) Leaning on industry experts, SCORE, and engaging in community programs like Adopt a Highway.Evaluating Community Marketing ROI (00:09:52) Discusses the intangible benefits of community involvement and local visibility.Initial Marketing Company Experience (00:11:21) Tried a budget marketing company for website/SEO; found it ineffective and disappointing.Value of Investing in Quality Marketing (00:13:03) Realization that higher-quality, more expensive marketing services yield better results.Balancing Aggressive Growth with Financial Prudence (00:16:24) How they scaled marketing aggressively but sustainably, reallocating budget from ineffective channels.Best Performing Marketing: Google Local Service Ads (00:17:31) Google Local Service Ads identified as the most effective marketing channel.Optimizing and Adapting LSA Campaigns (00:18:29) Describes the learning curve and adjustments needed to maximize LSA effectiveness.Importance of Phone Skills and Customer Service (00:20:02) Emphasizes the role of strong phone skills and customer care in converting leads.Advice for New Shop Owners on Marketing (00:21:47) Recommends launching a website early and investing in top-tier marketing services.AI, Online Presence, and Future Trends (00:22:04) Mentions being found on Reddit, the rise of AI, and its impact on business visibility.Future Plans for Pleasant Automotive (00:23:24) Plans to expand with more small, relationship-focused locations, maintaining a "speakeasy" feel.Closing Remarks and Anecdotes (00:24:52) Host and guests share personal stories, thank listeners, and wrap up the episode.Lagniappe (Books, Links, Other Podcasts, etc)

Walt loved New Orleans and from day one he sought to incorporate the essence of the French Quarter into Disneyland Park. While New Orleans Square wasn't opened until 1966, there has always been since day one a New Orleans Street. It stretched from the Golden Horseshoe down along the Rivers of America. It was a contrast to the Nature's Wonderland with its mine train, pack mules and stage coaches. It was one of the key dining points in the park, and Walt loved this stretch, where he often enjoyed a weekend morning breakfast watching the ships along the Rivers of America prep and ready for the day's activities. But he wanted more and in time he built New Orleans Square, and with it came two of perhaps Disney's greatest attractions, Pirates of the Caribbean and The Haunted Mansion, benchmarking each end of the square. They sandwiched an unusual twist of streets with shops and restaurants, with his beloved train passing through. And all of it was tied together by the legendary Mark Twain Steamboat. It is quintessentially one of the most unique spaces in any Disney park. And with it come some wonderful inspirational lessons in business and life. So in celebration of Disneyland's 70th anniversary, we explore all of this and more in today's podcast which celebrates the charm of both New Orleans Street and Square. ________________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 ____________________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

Thanks to our Partners, Shop Boss and AppFueledRyan Grace and David Gibson, former techs turned shop owners, join host Brian Walker to share how they built Pleasant Automotive in Wake Forest, NC. They started with a website before they even had a location. With no deep pockets or big investors, they focused on smart, strategic marketing moves that helped them grow fast without wasting money.Brian dives into their decision-making process, from ditching direct mail to doubling down on Google LSAs, and how strong phone skills turned casual calls into loyal customers. They talk openly about what worked, what flopped, and how they've created a brand that feels more like a high-end speakeasy than a typical auto shop.This episode is packed with takeaways for shop owners who want to scale without the fluff. It's about being intentional, building relationships, and letting marketing fuel real growth.Introduction and Sponsor Acknowledgment (00:00:01) Host introduces the podcast, guests, and thanks sponsors.Background and Shop Ownership Journey (00:01:03) Ryan and David share their transition from technicians to shop owners and their first year in business.Tesla Specialty and Local Market Opportunity (00:01:59) Discussion of their focus on Tesla repairs due to poor local dealership service.Early Marketing Strategy: Website and SEO (00:03:46) Started with a website and SEO before opening, aiming for Google visibility from day one.Financial Preparations and Entrepreneurial Mindset (00:06:06) Talk about financial risks, faith, and foundational steps like securing a domain name.Scaling Services and Adding Marketing Channels (00:07:52) Gradual addition of services and marketing channels, including Google Ads.Seeking Industry Guidance and Community Involvement (00:08:59) Leaning on industry experts, SCORE, and engaging in community programs like Adopt a Highway.Evaluating Community Marketing ROI (00:09:52) Discusses the intangible benefits of community involvement and local visibility.Initial Marketing Company Experience (00:11:21) Tried a budget marketing company for website/SEO; found it ineffective and disappointing.Value of Investing in Quality Marketing (00:13:03) Realization that higher-quality, more expensive marketing services yield better results.Balancing Aggressive Growth with Financial Prudence (00:16:24) How they scaled marketing aggressively but sustainably, reallocating budget from ineffective channels.Best Performing Marketing: Google Local Service Ads (00:17:31) Google Local Service Ads identified as the most effective marketing channel.Optimizing and Adapting LSA Campaigns (00:18:29) Describes the learning curve and adjustments needed to maximize LSA effectiveness.Importance of Phone Skills and Customer Service (00:20:02) Emphasizes the role of strong phone skills and customer care in converting leads.Advice for New Shop Owners on Marketing (00:21:47) Recommends launching a website early and investing in top-tier marketing services.AI, Online Presence, and Future Trends (00:22:04) Mentions being found on Reddit, the rise of AI, and its impact on business visibility.Future Plans for Pleasant Automotive (00:23:24) Plans to expand with more small, relationship-focused locations, maintaining a "speakeasy" feel.Closing Remarks and Anecdotes (00:24:52) Host and guests share personal stories, thank listeners, and wrap up the episode.Lagniappe (Books, Links, Other Podcasts, etc)

Tuesday, September 9th, 2025Today, House Oversight is now in possession of the Epstein birthday book and other documents from the Epstein estate and they have released the Trump letter; the Supreme Court continues its assault on the rule of law with more shadow docket rulings; the January 6th rioter who wore the “Camp Auschwitz” shirt has been arrested for animal abuse; Missouri Democrats are fighting back against the Republican effort to further gerrymander the state ahead of the midterms; several new whistleblowers have come forward to speak out against Meta and how it suppressed child safety; Speaker Johnson walks back his claim that Trump was undercover for the FBI; federal operations are underway in Chicago; an appeals court upholds E Jean Carroll's $83M judgment; and Allison and Dana deliver your Good News.Thank You, HelixSleep25% Off Sitewide, when you go to HelixSleep.com/dailybeansLive with Allison Gill and Mary TrumpCheck out Dana's new website - DANAGOLDBERG.comStoriesSupreme Court lifts restrictions on ‘roving' ICE raids in Los Angeles | POLITICOMeta suppressed research on child safety, employees say | The Washington PostJan. 6 rioter who wore 'Camp Auschwitz' hoodie arrested on animal attack charges | ABC NewsAppeals Court Upholds Carroll's $83 Million Judgment Against Trump | The New York TimesMissouri House Democrats plan to continue sit-in over weekend | CBS - KFVS-TV 12Mike Johnson backs off claim that Trump was ‘FBI informant' on Epstein | The Washington PostGood Trouble JJ in DC he/him  @jjindc.bsky.social They've asked that we—politely—notify the Marriott Corporation to inform them that sheltering those engaged in tearing families apart seems to be HIGHLY INCONSISTENT with their declared corporate values. Politely let them know that if they continue to host these kidnappers in their hotels, you will encourage all of your family, friends, and community to take their vacation & travel business to a different—and more ethical hotel chain. Here's the contact info for the Marriott Corporation:CEO: Anthony Capuano – anthony.capuano@marriott.comVP and Chief Customer Officer: Peggy Roe – peggy.roe@marriott.comBusiness Ethics concerns: business.ethics@marriott.comOr call their Customer Service hotline: +1-800-627-7468Here's an article on ICE Air activities in Northeast Ohio: Northeast Ohio is a big part of Trump deportation network**California needs your help | Proposition 50 Vote YES !! Yes On Prop 50 | Special Election Phone Banks - mobilize.us**Help ensure safety of public servants. Hold RFK Jr accountable by signing the letter: savehhs.org, @firedbutfighting.bsky.social on Bluesky**SIGN THE STATEMENT OF SOLIDARITY for the FEMA Katrina Declaration.From The Good NewsYou Can Vote For Dana !  2025 Out100: Cast your vote for Readers' Choice!!There's a feedback form at this web address: Contact Shell in the USRoyal Botanic Garden Edinburgh#IceOUT Campaign National Call - Thursdays 11am -12pm CDT· Citizens Against TyrannyReminder - you can see the pod pics if you become a Patron. The good news pics are at the bottom of the show notes of each Patreon episode! That's just one of the perks of subscribing!  patreon.com/muellershewrote Our Donation LinksNational Security Counselors - DonateMSW Media, Blue Wave California Victory Fund | ActBlueWhistleblowerAid.org/beansFederal workers - feel free to email AG at fedoath@pm.me and let me know what you're going to do, or just vent. I'm always here to listen. Find Upcoming Actions 50501 Movement, No Kings.org, Indivisible.orgDr. Allison Gill - Substack, BlueSky , TikTok, IG, TwitterDana Goldberg - BlueSky, Twitter, IG, facebook, danagoldberg.comCheck out more from MSW Media - Shows - MSW Media, Cleanup On Aisle 45 pod, The Breakdown | SubstackShare your Good News or Good TroubleMSW Good News and Good TroubleHave some good news; a confession; or a correction to share?Good News & Confessions - The Daily Beanshttps://www.dailybeanspod.com/confessional/ Listener Survey:http://survey.podtrac.com/start-survey.aspx?pubid=BffJOlI7qQcF&ver=shortFollow the Podcast on Apple:The Daily Beans on Apple PodcastsWant to support the show and get it ad-free and early?The Daily Beans | SupercastThe Daily Beans & Mueller, She Wrote | PatreonThe Daily Beans | Apple Podcasts

We sat down at Milwaukee Pipeline with Wes Thomas, head of Milwaukee's workwear division, to talk about the new heated gear system and how their workwear is designed like tools—built for safety, performance, and the job site. This episode takes you behind the scenes of the innovation shaping how tradespeople stay warm, protected, and productive.Send us a textSend us your feedback or topic ideas over on our social channels!Eric Aune @mechanicalhub Andy Mickelson @mick_plumbNewsletter sign up: https://bit.ly/MH_email

This week on The Modern Customer Podcast, Keith Farley, SVP of Individual Voluntary Benefits and Head of Customer Care Centers at Aflac, shares how the company blends AI and empathy to transform customer experience in insurance. Insurance is one of the oldest industries, yet it faces modern pressures of speed, digital expectations, and customer trust. Rather than choosing between technology and humanity, Aflac integrates both—using automation for efficiency and empathy to deepen trust, directly linking CX to growth. 3 Key Takeaways on CX from Aflac Empathy at scale: A dedicated support line for first-time cancer diagnoses ensures compassionate guidance during the toughest calls. AI with guardrails: Automation speeds routine claims, while humans handle complex or denial cases to protect trust. CX as ROI: Simpler processes drive acquisition, while empathy and trust strengthen persistency and long-term value. Tune in to the full episode to hear how Keith Farley makes customer experience a measurable growth strategy at Aflac. Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today's Customer. Follow Blake Morgan on LinkedIn For regular updates on customer experience, sign up for her weekly newsletter here.   

In this episode of Grow a Small Business, host Troy Trewin interviews Adriana Brusi, founder of Crowds Now, takes us through her entrepreneurial journey from restaurants and a chocolate franchise to creating an innovative app with over 500K users. Crowds Now empowers everyday people to earn as brand ambassadors, redefining influencer marketing while helping businesses grow and communities thrive. In this episode, Adriana shares her insights on resilience, scaling ventures, and building lasting impact through innovation and people-first leadership. Why would you wait any longer to start living the lifestyle you signed up for? Balance your health, wealth, relationships and business growth. And focus your time and energy and make the most of this year. Let's get into it by clicking here.   Troy delves into our guest's startup journey, their perception of success, industry reconsideration, and the pivotal stress point during business expansion. They discuss the joys of small business growth, vital entrepreneurial habits, and strategies for team building, encompassing wins, blunders, and invaluable advice. And a snapshot of the final five Grow A Small Business Questions: What do you think is the hardest thing in growing a small business? Adriana Brusi shared that the hardest thing in growing a small business is managing people. She explained that even one toxic hire can destabilize a company, making recruitment, culture protection, and team management the most challenging aspects of scaling successfully. What's your favorite business book that has helped you the most? Adriana Brusi shared that her favorite business book, which has helped her the most, is Unreasonable Hospitality. She recommends it even for those outside the hospitality industry, as it offers powerful lessons on service, leadership, and creating exceptional customer experiences. Are there any great podcasts or online learning resources you'd recommend to help grow a small business? Adriana Brusi shared that one of the great podcasts she recommends for professional development is Diary of a CEO. She values its diverse topics and practical insights, noting that it provides a wide range of perspectives useful for entrepreneurs looking to grow a small business. What tool or resource would you recommend to grow a small business? Adriana Brusi shared that a key tool she recommends for growing a small business is a CRM system. She emphasized that it doesn't need to be complex – platforms like Constant Contact, Campaign Monitor, or Mailchimp are enough – as long as they help maintain data integrity, manage customer relationships, and drive growth effectively. What advice would you give yourself on day one of starting out in business? Adriana Brusi shared that the advice she would give herself on day one of starting out in business is to “just keep going.” She explained that the journey will be hard and messy, with moments of doubt and setbacks, but persistence and resilience are what ultimately lead to success. Book a 20-minute Growth Chat with Troy Trewin to see if you qualify for our upcoming course. Don't miss out on this opportunity to take your small business to new heights! Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey.     Quotable quotes from our special Grow A Small Business podcast guest: Hire the person, not the resume – skills can be taught, values cannot – Adriana Brusi In business, resilience turns obstacles into stepping stones – Adriana Brusi Your people are your greatest asset—or your biggest liability – Adriana Brusi      

Hey CX Nation,In this week's episode of The CXChronicles Podcast #265, we welcomed Mario Baddour, President & CEO of InteLogix, based in Park City, UT. InteLogix provides customer experience (CX) solutions and accounts receivable management (ARM) operations that enhance customer loyalty and revenue for their clients. They combine human engagement with digital tools and automation to minimize customer effort and boost loyalty by offer long-term value through scalable CX and both first-party and third-party ARM operations.Their mission is to make lives better by engaging, listening, and resolving consumer concerns and obligations with empathy and innovation. And advocate for their clients brands and reputations as their own.In this episode, Mario and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team at InteLogix think through on a daily basis to build world class customer experiences.**Episode #265 Highlight Reel:**1. Focusing on building an elite Team above all else to drive success & growth 2. Solving problems for your customers & providing constant value  3. Structuring & configuring your data before finding the optimal tech-solutions 4. Building & deploying living playbooks to propel your team forward rapidly 5. Taking customer data & feedback to drive product development Click here to learn more about Mario BaddourClick here to learn more about InteLogixHuge thanks to Mario for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer contact space into the future.For Apple & Spotify podcast listener friends, make sure you are following CXC & leave a 5 star review so we can find new members of the "CX Nation". You know what would be even better?Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks to name a few) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders!Want to see how your customer experience compares to the world's top-performing customer focused companies? We launched CXC Healthzone, an intelligence platform that shares benchmarks & insights for how companies across the world are tackling The Four CX Pillars: Team, Tools, Process & Feedback & how they are building the pillars upon an AI-powered foundation for the future. Huge thanks for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this episode, Stacey continues the visionary leadership series with a heartfelt look at personal branding—not just for visibility or sales, but for impact. If you've ever wondered what your legacy could be or how to align your leadership with something meaningful beyond your day-to-day business, this one’s for you. You’ll learn: ✨ Why being known for something matters more than just being “seen”✨ How to align your personal brand with the causes and values you care most about✨ A behind-the-scenes story of Stacey’s World’s Greatest Shave journey—raising $25k with community, courage, and purpose✨ Practical ways to integrate purpose-led leadership into your brand without straying from your core business This episode will challenge you to think beyond your products and services and start asking: What kind of impact do I really want to have? And how can I bring my community along for the ride?

In this episode of Talk Commerce, Brent Peterson interviews Jimi Gibson, Vice President at Thrive Agency. They discuss digital marketing, particularly in e-commerce, and the challenges businesses face in a multi-channel environment. Jimi shares insights on the importance of a holistic marketing approach, the impact of AI on marketing strategies, and the necessity of original content to connect with consumers. The conversation also touches on the potential pitfalls of over-reliance on AI in customer engagement and the importance of maintaining a human touch in marketing efforts.TakeawaysThrive Agency has been around for 20 years, providing full-service digital marketing.A holistic approach to marketing is essential for e-commerce success.E-commerce brands face unique challenges in navigating multiple platforms.AI is changing the marketing landscape, but it has limitations.Original content is crucial for brand identity and consumer connection.Consumers are becoming more savvy and can detect robotic interactions.Data-driven strategies are vital for understanding market trends.Maintaining a human touch in marketing is essential for engagement.Over-reliance on AI can lead to frustrating customer experiences.Feedback and criticism are valuable for personal and professional growth.Chapters00:00Introduction to Thrive Agency and Personal Background01:35Holistic Approach to E-commerce Marketing04:28Navigating Multi-Channel Marketing Strategies07:45The Impact of AI on Marketing10:36The Importance of Original Content15:10Challenges with AI Chatbots in Customer Service

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff talks with Josh Parnell from the Limitless Leadership Podcast. Josh shares why recognition, rather than pay, is the number one reason that technicians stay vs leave their jobs. They also talk about the importance of meaningful one-on-ones and consistent follow-through for building trust and accountability in the shop.Check out the Limitless Leadership Podcast with Josh Parnell HERESign up for the ASTA Expo happening September 25-28 HERE00:00 Technician Retention Beyond Pay09:19 "Effective Leadership: Embrace One-on-Ones"13:11 "Now is the Time"17:22 "Safety, Trust, and Clarity"26:11 "Culture and Pride in Work"29:09 Empowering Lives Through Auto Repair34:35 "Embracing Life's Lessons"39:36 Empowering Leaders Through Coaching43:51 Instincts and Individual Methods Matter52:10 Teaching Enhances Understanding54:22 Empowering Change Through Questions01:01:20 Prioritizing Friendship in Workplaces01:05:32 Foundation Through Core Values01:11:19 Service Mindset vs. Problem Solving01:15:14 ASTA Attracts Social Media Influencers Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Most business owners focus on the big picture—marketing campaigns, sales strategies, customer acquisition… but the real secret to building trust, loyalty, and repeat business lies in the tiny details called micro-moments. In this episode of SoTellUs Time, Trevor and Troy Howard break down the silent power of these small, often-overlooked interactions that shape how customers feel about your business. From how the phone is answered to a quick email follow-up, these micro-moments can mean the difference between a lifelong customer and a lost opportunity. ✅ What you'll learn in this episode: What “micro-moments” are and why they matter more than you think. Real-world examples: the barista who remembers your name, an auto-reply that sets expectations, a handwritten thank-you note. How micro-moments silently influence customer psychology—people remember how you made them feel more than what you sold them. Famous case studies: Amazon's “one-click” experience and Apple's unforgettable unboxing. Practical strategies for business owners to leverage micro-moments: mapping the customer journey, training employees, using technology wisely, and building consistency. The 1% improvement challenge—how small actions compound into massive results.

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 191 Big Deal At Coinstar, Beer and Wine Bar Injury and How Do You Know My Name? This is C.T.C.S.    Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-like-it-s-live--4113802/support.

Alan shares his frustrating experience with AT&T's poor customer service after his office's phones went down. The ordeal leads him to develop a theory about the inverse relationship between demand for a service and the need for excellent customer service. He explains that businesses like AT&T, which provide essential services with high demand and low-elasticity, can get away with poor service because it's difficult for customers to switch. On the other hand, professions like dentistry, which operate in a more competitive market, must provide great service to retain patients. Al's negative experience with AT&T highlighted the importance of treating his patients well, especially since they have other options. He emphasizes that providing excellent customer service isn't just a business strategy; it's the right thing to do. Join the Very Dental Facebook group using the password "Timmerman," Hornbrook," "Gary," "McWethy," "Papa Randy" or "Lipscomb!" The Very Dental Podcast network is and will remain free to download. If you'd like to support the shows you love at Very Dental then show a little love to the people that support us! -- Crazy Dental has everything you need from cotton rolls to equipment and everything in between and the best prices you'll find anywhere! If you head over to verydentalpodcast.com/crazy and use coupon code “VERYDENTAL10” you'll get another 10% off your order! Go save yourself some money and support the show all at the same time! -- The Wonderist Agency is basically a one stop shop for marketing your practice and your brand. From logo redesign to a full service marketing plan, the folks at Wonderist have you covered! Go check them out at verydentalpodcast.com/wonderist! -- Enova Illumination makes the very best in loupes and headlights, including their new ergonomic angled prism loupes! They also distribute loupe mounted cameras and even the amazing line of Zumax microscopes! If you want to help out the podcast while upping your magnification and headlight game, you need to head over to verydentalpodcast.com/enova to see their whole line of products! -- CAD-Ray offers the best service on a wide variety of digital scanners, printers, mills and even  their very own browser based design software, Clinux! CAD-Ray has been a huge supporter of the Very Dental Podcast Network and I can tell you that you'll get no better service on everything digital dentistry than the folks from CAD-Ray. Go check them out at verydentalpodcast.com/CADRay!

What is Nordstrom's number-one goal? If you're a Nordstrom employee you'd better know the answer, because it's pretty much the first thing that we ask at every state-of-the-company meeting. Invariably when we single out our newer crew members we'll get a mixed bag of pretty good answers. But the truth is, there is only one answer—which is to improve customer service. And it's that word "improve" that we're really focusing in on today. Customer service is our single most important characteristic and the foundation of our whole reputation. But here's the rub: with that shining reputation comes incredibly high expectations. Expectations that rest on the shoulders of each and every person that works at our company, from our salespeople to our store managers, from regional managers all the way up to our executive team. And though we do get a lot of really great feedback about our people stepping up and making somebody's day, we also get our fair share of negative remarks. Times when we've fallen short. When the customer experience doesn't live up to our reputation and the customer's expectations. And yet, it's in those failures—the imperfect moments—that we often find the most meaningful lessons. In this episode we're joined by a series of Nordstrom leaders who know full well the critical importance of continuously reigniting these conversations around our service culture. You'll hear from Co-CEO Erik Nordstrom and Chief Merchandising Officer Jamie Nordstrom, as well as three store managers: Brandon Gross, Stephany Pierce and Ted Reed. You'll also hear from our Vice President General Manager in charge of Nordstrom New York, Chris Wanlass. Listen in to their stories of missteps and mistakes, of moments when our service wasn't exactly what it should have been, and how those moments became turning points and reminders that humility is not at all a weakness, but our greatest strength. Thanks for tuning in to episode 95. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation! And be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

Between now and Sept 8, you can save $200 on any of our three self-paced video courses: Learn more HERE. Here are 3 ways to get more BFU in your life: Claim your FREE copy of Gym Marketing Secrets HERE Follow BFU on Instagram HERE Subscribe to MF's YouTube Channel HERE Are you a gym owner with 30+ clients per month looking to grow in the next 90 days? Then you might just be a few strategies away from adding $5k-$10k/month or more. Book your FREE Brainstorm Call HERE.

Are you struggling to prove the business value of your customer experience initiatives? What if you could demonstrate how service interactions directly impact revenue and loyalty? In this episode, Stacy Sherman and Neal Topf explain the mathematics of customer experience and reveal why 74% of customers switch to competitors after one challenging service interaction. Learn practical strategies for calculating customer lifetime value, optimizing service delivery costs, and creating the right balance between AI automation and human touch. Discover the innovative "Ease of Escalation" framework and proven approaches to increase customer retention while maximizing ROI.  Learn more at  Grow as a CX Professional with our numerous   Book time with Stacy . 

In this episode, Pedro Pereira interviews Mike Rosenblum, a mortgage broker who has transitioned from the food industry to the lending space. Mike discusses his unique approach to financing, particularly in the realm of vacation properties and reverse mortgages. He emphasizes the importance of building relationships in real estate and shares insights on overcoming challenges in the lending business. The conversation highlights the significance of giving more in relationships and the life-changing impact of reverse mortgages for seniors.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 191 Big Deal At Coinstar, Beer and Wine Bar Injury and How Do You Know My Name? This is C.T.C.S.    Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

Today on the 5: In the past I've talked about my absolutely amazing Oakley Juliet X-Metal sunglesses, which are now well over 20 years old. While the frame itself is in remarkably great shape, the lenses are finally losing their original coatings. As Oakey no longer supplies spare parts or servicing for them, I tried out Revant lenses. After an ordering error on my part, Revant delivered some of the best customer service I'd had in quite a while. I felt like I needed to spotlight that since most of the time all you hear are complaints about companies. 

Ephraim Ebstein, founder and CEO of FIT Solutions, has successfully built two national IT companies and is now focused on transforming technology into a growth engine for businesses. His organization specializes in integrating artificial intelligence (AI) into various sectors, particularly in the realm of customer service and operational efficiency. With a revenue of $30 million last year and projections of $38 million this year, FIT Solutions has established itself as a leader in the IT services industry, emphasizing organic growth without external funding.Ebstein discusses the increasing demand for AI integration among business owners, who are eager to reduce labor costs and enhance revenue. He notes that while many companies are exploring AI, there is often confusion about its practical applications. FIT Solutions has carved out a niche in AI integration, focusing on creating AI employees that can handle tasks traditionally performed by humans, such as customer service and sales. This approach has proven to be more straightforward and effective than selling traditional IT services, as businesses are keen to adopt AI solutions that can streamline operations.One of the standout implementations discussed is the AI concierge service for boutique hotels. This service allows guests to interact with a virtual concierge via text, providing personalized assistance and recommendations without the need for extensive human staff. The AI employee, named Brooklyn, engages with guests, answers questions, and even coordinates tasks like housekeeping requests. This innovative solution not only enhances the guest experience but also significantly reduces labor costs for hotel operators.Ebstein emphasizes the importance of preparing businesses for AI integration, which involves understanding their unique needs and ensuring that the necessary data is accessible. He highlights the complexity of creating effective AI solutions, which often require multiple integrations and extensive training. As businesses increasingly recognize the potential of AI to replace or augment staff, Epstein's insights provide valuable guidance on navigating this evolving landscape and maximizing the return on investment in AI technologies. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

A wrong number turned into new friends, lots of laughs, and even a brand new grill. Not a bad trade for a little kindness!

The boys take a break from their rankings to discuss the horrors and personal memories from working retail.

Timestamps00:00 Welcome & Introduction02:35 Karsten's Journey into Fire Protection07:26 Why Recurring Revenue Matters09:32 Turning Installs into Service Contracts11:13 Customer Service as a Growth Driver13:09 AHJ Compliance Platforms & Industry Shifts14:28 Navigating Local Jurisdiction Challenges18:18 Risk Management and System Types19:33 Karsten's Favorite Systems to Work On24:45 Suppression Systems & Market Competition26:19 Restaurant Stories from the Field28:15 Embracing Technology and AI in Fire Protection33:02 Private Equity & The Industry's Future34:48 ACE Fire's Online Presence35:41 Closing Takeaways

The D2D Team is back again, answering author questions! Jim, Nick, and Tara talk about publishing and the questions your fellow authors have about Draft2Digital.//Draft2Digital is where you start your Indie Author Career//  Looking for your path to self-publishing success? Draft2Digital is the leading ebook publisher and distributor worldwide. We'll convert your manuscript, distribute it online, and support you the whole way—and we won't charge you a dime.  We take a small percentage of the royalties for each sale you make through us, so we only make money when you make money. That's the best kind of business plan.  • Get started now: https://draft2digital.com/• Learn the ins, the outs, and the all-arounds of indie publishing from the industry experts on the D2D Blog: https://Draft2Digital.com/blog  • Promote your books with our Universal Book Links from Books2Read: https://books2read.com  Make sure you bookmark https://D2DLive.com for links to live events, and to catch back episodes of the Self Publishing Insiders Podcast.

In this episode of “At Your Convenience,” CSP Editor Chuck Ulie (right) talks with Jere Matthews (left), vice president of operations at Rutter's, York, Pennsylvania, at the Outlook Leadership conference in Rancho Palos Verdes, California.On this podcast, Matthews talks about some of Rutter's scores in CSP's and Intouch Insight's Mystery Shop audit. Nouria was the 2025 winner, but Rutter's took first place in 2017, 2018, 2022 and 2023.Matthews discusses striving to provide world-class customer service, the importance of giving customers a pleasant parting remark, having well-stocked stores, why Rutter's competes in Mystery Shop and more.

Listen to Season 6 Ep. 11 of Esker On Air to explore the essential — but often overlooked — link between customer service and cashflow. Esker Business Development Manager Nick Carpenter reveals how customer service is the Office of the CFO's eyes and ears for spotting patterns and identifying issues before they damage company revenue. Find out how to better align customer service with the rest of finance in your organization and remove hurdles that block its effectiveness.Resources:Esker: info@esker.comContact Us [Click Here]

In this episode of the Investor Fuel Podcast, host Leo Wehdeking speaks with CPA Dawn Polin, who specializes in real estate incentives, particularly cost segregation. Dawn discusses her approach to helping small investors maximize their returns through innovative software solutions and emphasizes the importance of customer service and automation in her business. She shares insights on handling pressure during tax season, her future goals of leveraging technology, and the significance of building strong client relationships in the real estate industry.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

In this episode of the Investor Fuel Podcast, host Skyler Byrd interviews Fred Castonguay, co-founder of Reworked.ai, a company that revolutionizes lead generation in the real estate sector. Fred shares his journey from flipping land to developing algorithms that analyze demographic data to improve lead scoring for real estate investors. The conversation delves into the importance of understanding potential sellers' motivations and how Reworked.ai enhances efficiency in outreach. Fred also discusses the company's expansion into insurance and roofing, utilizing advanced technology to provide targeted solutions for various industries.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

We had a chance to visit the Beak and Barrel and we wanted to share that total experience with you. We'll check out the food and beverage, the logistics, but most of all we'll talk about the incredible attention to detail that creates for the entire experience. And we'll talk about its implications for not only all of Caribbean Bazaar at Magic Kingdom in Walt Disney World, but what it might suggest for Disneyland and for the upcoming Disney Adventure. So join us as we review The Beak and Barrel. ________________________________________________________   Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 ____________________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 190 The Art Of Theft, Shopping Drunk and Tea Meets Sprite This is C.T.C.S.  Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-like-it-s-live--4113802/support.

Customer emails piling up? Today we show solo founders how to automate 60% of support, triage the rest, and reclaim their weekends—all while keeping buyers happy. Side Hustle School features a new episode EVERY DAY, featuring detailed case studies of people who earn extra money without quitting their job. This year, the show includes free guided lessons and listener Q&A several days each week. Show notes: SideHustleSchool.com Email: team@sidehustleschool.com Be on the show: SideHustleSchool.com/questions Connect on Instagram: @193countries Visit Chris's main site: ChrisGuillebeau.com Read A Year of Mental Health: yearofmentalhealth.com If you're enjoying the show, please pass it along! It's free and has been published every single day since January 1, 2017. We're also very grateful for your five-star ratings—it shows that people are listening and looking forward to new episodes.

Cultivating Trust and Loyalty in the Age of AI   Shep interviews Nick Glimsdahl, contact center strategist and author of The Heart of Service. He talks about how organizations can thoughtfully integrate human-centric AI into their customer service.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What is human-centric AI?  How can companies find the right balance between automation and personal customer interactions?  What are the biggest risks of over-automating customer support processes?  Why do so many AI projects in customer service fail?  How can organizations manage change effectively when implementing AI-driven solutions for customer experience?  Top Takeaways:    Artificial Intelligence can help make customer service faster and more efficient, but it should never completely replace people. Humans are still essential for understanding emotions, showing empathy, and solving complex problems for customers.  Don't jump into new technology just because it's trendy. Don't use AI for the sake of using AI. Companies should ask themselves what problems they want AI to solve and what a successful outcome looks like.  Over-automation can hurt customer service. It's easy to get excited about what AI can do and try to automate everything. Companies should use AI for simple tasks, but always provide customers with a clear way to connect with a live person when needed.  AI, just like humans, can make mistakes. Whether it's providing incorrect information or making unusual decisions, AI hallucinations can occur. Companies that succeed with AI are always ready to learn from their mistakes by updating their systems, and refining AI training. Turn every mistake into an opportunity to keep improving.  Trust is the heart of any great service experience, whether powered by AI or humans. Companies must be honest, transparent, and consistent with their customers, especially when introducing new technology. Asking for customer feedback to gauge whether they trust the answers they are getting or feel confident in using the new technology can help companies measure success and look for ways to enhance the experience  AI is not just about helping customers. It also helps empower employees. When companies use AI in the background to lighten the workload for their teams, including summarizing calls, handling after-call work, or providing relevant information in real-time, employees can focus on solving complex problems and making customers happy.   Plus, Shep and Nick talk about why it's crucial to stay flexible and keep evolving with technology. Tune in!  Quote:   "Artificial Intelligence can mean a lot of things to a lot of people. Companies might say, 'We want AI,' but if you don't clearly define what that means, it might not deliver the results you want."  About:     Nick Glimsdahl is a contact center strategist and author of The Heart of Service: A Blueprint for Human-Centric AI in Customer Service. He is also the host of the Press 1 For Nick podcast.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of the Real Estate Pro Show, host Erika interviews Kim Egger, a former banking executive who transitioned into property management. Kim shares her journey of discovering her passion for the service industry after a health crisis, leading her to establish Treasures in Heaven Property Management. She discusses the challenges of starting her business, the importance of building relationships with property owners, and how she balances the needs of both owners and guests. Kim emphasizes the significance of networking, listening to clients, and creating exceptional guest experiences. She also talks about her goals for scaling the business and the importance of training her team to maintain high service standards.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

How to Train Insurance Customer Service Teams to Unwind Upset Customers

When business gets tough, leadership matters—and visibility is a big part of that. But what happens when self-doubt creeps in? When you worry that showing up makes you “too much”? In this episode, Stacey shares how building your personal brand can transform your leadership and your business, even when it feels uncomfortable. You’ll learn: ✨ Why people buy from people—and how to show up as one✨ The connection between visibility, trust, and leadership growth✨ How to amplify your expertise without feeling like you’re “bragging”✨ Easy, actionable steps to grow your personal brand (without losing your integrity) From updating your bio to speaking at a local event or just posting a simple “hello” on socials, Stacey offers practical ways to build confidence, expand your influence, and help your community know, like, and trust you. And don’t worry—it’s not just about you. Stacey also shares how to encourage your team to build their personal brands too, creating deeper connections with your customers and a more powerful, people-driven brand experience.

In this episode of “That Will Never Work,” Maurice and Kafi Chism explore the complexities of authenticity in professional environments, discussing how to balance being true to oneself with the need to adapt to workplace expectations. They tackle imposter syndrome, code-switching, and the importance of sustainable success through genuine self-expression. This episode offers actionable advice for those struggling to navigate the tension between personal identity and professional demands.In This Episode:00:00 The Journey to Authenticity01:08 Introducing Kafi: A Personal Perspective03:22 Navigating Corporate Expectations05:09 Defining Authenticity in a Professional World08:14 The Evolution of Professional Norms10:13 The Importance of Consistency12:15 Customer Service and AuthenticityKey Takeaways:Recognize when you're code-switching and manage its impact on your energy levels.Define what “authentic self” means in different contexts, adapting your presentation as needed.Balance conforming to professional norms with expressing your personality genuinely.Prioritize sustainable success by showing up as yourself consistently, avoiding burnout from constant performance.Understand that others' discomfort with your authenticity may reflect their own challenges, not your shortcomings.Resources:Well Why Not Workbook: https://bit.ly/authormauricechismPodmatch: https://bit.ly/joinpodmatchwithmauriceConnect With:Maurice Chism: https://bit.ly/CoachMauriceWebsite: https://bit.ly/mauricechismPatreon: https://bit.ly/CoachMauriceonPatreonTo be a guest: https://bit.ly/beaguestonthatwillnevrworkpodcastBusiness Email: mchism@chismgroup.netBusiness Address: PO Box 460, Secane, PA 19018Subscribe to That Will Nevr Work Podcast:Spreaker: https://bit.ly/TWNWSpreakerSupport the channelPurchase our apparel: https://bit.ly/ThatWillNevrWorkPodcastapparel 

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 190 The Art Of Theft, Shopping Drunk and Tea Meets Sprite This is C.T.C.S.  Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

It is no secret that your technology team  (IT) is a huge contributor to company success. They impact customer experiences (CX). But how? What are common challenges? How best to achieve cross-department strategic alignment to ensure customer needs are met? Featured guest, Michael Buckham-White, Global Technology Managing Director at Deloitte Information Technology Services (ITS), shares leadership best practices and effective ways to partner with your technology (IT) team for improved customer satisfaction. Learn more at   Book time with Stacy through this

Summary:What if every donor interaction was treated like a golden opportunity? In this episode, Clark builds on the themes from Episode 187 ("Surprise and Delight") to dig deeper into what it really takes to create a culture of excellence in donor stewardship.Drawing from his time working at FedEx—and their legendary commitment to quality service—Clark unpacks how great organizations don't just occasionally go above and beyond. They do the basics well every single time, and then look for small ways to deliver consistent, meaningful moments of surprise, delight, and trust.You'll hear real stories from FedEx, reflections on company culture, and how the same principles apply directly to your fundraising. If you want donors to give joyfully—and give more—you've got to treat each one like they matter… because they do.Key Topics Covered:The “Purple Promise” and what fundraisers can learn from FedExWhy wow moments matter—but only after you've built trust through consistencyThe power of mindset: how internal culture shapes external serviceWhat FedEx's “Golden Package” teaches us about donor stewardshipA Super Bowl story that shows how far a great organization will go to serveHow to build a system of small, daily wows for your donorsWhy culture—not rules—is what drives long-term success in donor careHow to create happy donors ready to make big, audacious giftsWhy gratitude, consistency, and excellence go hand-in-handFeatured Quote:“You can't overcome many missteps with one great act of service. That's not how it works. First, you meet expectations. Then you exceed them.”Resources Mentioned:Episode 187: Surprise and Delight: How to Build Donor LoyaltyBe Our Guest: Perfecting the Art of Customer Service by Disney InstituteFedEx's “Golden Package” Super Bowl commercial (1994)ClarkBot: AI-powered coaching and donor messaging supportWant to Build a Better Year-End Appeal?Check out our new course: Write Your Year-End Appeal in 5 DaysLed by Monica Vandeventer, this asynchronous course walks you step-by-step through building a powerful, donor-centric year-end campaign—with full ClarkBot integration.

This leadership wake up call will help you create your workplace of the future - where people want to be, not where they have to be. Labor Day isn't just a long weekend. It's an annual celebration of American workers. In this episode of the Customer Service Academy, I take a closer look at the history of Labor Day and the lessons it still holds for leaders today. From the 10,000 workers who marched in the very first Labor Day parade in 1882 to the diverse workforce powering today's experience economy, this holiday reminds us to honor the people behind the progress. I'll unpack five leadership lessons that resonate across generations: Why respect must always be the foundation. How recognition fuels engagement and retention. The importance of investing in growth, development, and safety. "Why" communication - and sharing the “why” behind the work to build trust. Backed by fresh stats and practical examples, this episode challenges leaders to go beyond a single holiday and live the principles of Labor Day every day. If you want to lead with purpose, elevate your team, and deliver better experiences for customers, this episode is your blueprint. Subscribe, drop 5 stars, and share this episode to help more leaders bring passion and purpose to their organizations.   Links & Resources:

Rather than focusing on the things we don't like about a church, we need to step in and serve where God has called us to serve and do our part. When our focus shifts to serving and obeying God, the problems will work themselves out rather than if we sit in our discontentment and complain.

This week on Sibling Rivalry, Bob and Monét dive into customer service chaos, from Monét's artwork pickup gone wrong to Bob's wild Uber ride. They swap Uber ratings, get an update on Monét's “AirbnBeef,” and get into the long text Bob got from a videographer. They wonder what was so special about No. 2 pencils, where Monét's freckles land on the pain scale, and what she just realized about Beyoncé's eyes. Plus: cosmetic surgery, rare blood types, and whether Bob will let Monét shine. Thanks to our sponsors: Go to ⁠https://MASAChips.com/SIBLING⁠ and use code SIBLING for 25% off your first order! Rula patients typically pay $15 per session when using insurance. Connect with quality therapists and mental health experts who specialize in you at ⁠https://www.rula.com/rivalry⁠ #rulapod  Get started with Chime today at ⁠https://chime.com/SIBLING⁠  Go to ⁠https://HomeChef.com/RIVALRY⁠ for 50% off your first box and free dessert for life! Want to see exclusive Sibling Rivalry Bonus Content? Head over to ⁠⁠⁠⁠⁠⁠⁠⁠www.patreon.com/siblingrivalrypodcast⁠⁠⁠⁠⁠⁠⁠⁠ to be the first to see our latest Sibling Rivalry Podcast Videos! @BobTheDragQueen @MonetXChange Learn more about your ad choices. Visit ⁠⁠⁠⁠⁠⁠⁠⁠megaphone.fm/adchoices⁠⁠⁠ Learn more about your ad choices. Visit podcastchoices.com/adchoices

Today’s Phone Tap victim has been having issues with his air fryer and after several attempts to reach customer service, we’re reaching out to him with the cutest couple from customer care!See omnystudio.com/listener for privacy information.

Today’s Phone Tap victim has been having issues with his air fryer and after several attempts to reach customer service, we’re reaching out to him with the cutest couple from customer care!See omnystudio.com/listener for privacy information.