Podcasts about Customer service

Happy Tuesday rockaholics. Safe to say we would not survive in it.

In overviewing 2026 I said that the naming of a new CEO would be the most important milestone of the year for Disney. In truth, it may be the biggest moment of the decade. Today, February 3rd 2026, The Walt Disney Company Board of Directors announced that, in a unanimous vote held on Monday, it elected Disney Experiences Chairman Josh D'Amaro to become Chief Executive Officer of The Walt Disney Company. We look first at the context of that announcement, and the specifics behind it, to include the promotion of Dana Walden, Co-Chairman of Disney Entertainment into a new role. We'll see what others have to say about this, to include not only James Gorman, Chair of The Walt Disney Company Board of Directors, but Bob Iger, current CEO, and even Michael Eisner, the former CEO of the company. We'll then highlight some of the tactical challenges ahead as well as the strategic opportunities moving forward, in this, one of the most unique companies in the world. Join us as we offer Disney Insights to the appointment of the new CEO of The Walt Disney Company, Josh D'Amaro. _____________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

We've spent years trying to make our chatbots sound more human, which is great. But what if the larger goal should have also been to make them as useful as possible while we're at it? Agility requires more than just adopting the latest technology; it demands a fundamental rethinking of customer engagement, moving from reactive responses to proactive problem-solving. Today, we're going to talk about the next evolution of AI in customer service. As more companies turn to automation to manage scale and efficiency, the real challenge isn't just implementing a chatbot; it's ensuring that technology actively solves problems and enhances the customer relationship, rather than just deflecting tickets. To help me discuss this topic, I'd like to welcome, Alan Ranger, VP Marketing at NiCE Cognigy. About Alan Ranger Alan Ranger is VP of Marketing at NiCE Cognigy, the global leader in enterprise AI agents. With over 30 years of experience in tech, Alan has led growth strategies at both startups and public software companies. At NiCE Cognigy, he helps organizations adopt AI that delivers real business value reducing costs while improving customer satisfaction. Prior to NiCE Cognigy, Alan led global market development at LivePerson, where he helped double revenues. He now leads NiCE Cognigy's expansion in the US and UK and works closely with clients to deploy AI that scales. Alan Ranger on LinkedIn: https://www.linkedin.com/in/aranger/ Resources NiCE Cognigy: https://www.cognigy.com Take your personal data back with Incogni! Use code AGILE at the link below and get 60% off an annual plan: https://incogni.com/agile The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://www.thecrmc.com/ Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://advertalize.com/r/faaed112fc9887f3 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

SILVER SHATTERED $120/oz, steaming toward likely $1,188/oz post-RV!

HBX Group sits in the middle of one of the most complex customer service chains in travel. A single issue can span a traveller, a travel agent, a global booking platform and a hotel on the other side of the world.In this episode, we explore how HBX Group is leveraging artificial intelligence to transform its global customer service operations with Xavier Godoy Moya, Customer Experience & Automation Director, and Adam Tinsley, Global Customer Service Director.We break down how HBX uses AI-driven classification to triage hundreds of thousands of monthly cases across voice, chat, email and ticketing systems. The team explains how generative models replaced traditional intent-matching systems, enabling accurate routing across more than 70 case types while supporting deterministic safeguards required at operational scale.Adam and Xavier share results across several key use cases, including an AI classification system that accurately categorises customer inquiries into 70 different intents, automated handling of common requests such as booking confirmations and cancellations, and an innovative workflow that can automatically communicate with hotels on behalf of agents. Their real-time translation solution has enabled 24/7 service across 13 languages, dramatically expanding their global support capabilities.We also discuss their approach to agent training, which includes an AI simulation system that lets new staff practice handling customer conversations at varying levels of difficulty before taking real calls.The episode closes with measured business outcomes, including faster case resolution, growing automation rates, operational insights unlocked through AI-native reporting and the next wave of experimentation around sentiment-aware routing and more adaptive voice experiences.Show notesFind out more about HBX Group: https://www.hbxgroup.comFollow Kane Simms on LinkedIn: https://www.linkedin.com/in/kanesimmsDownload our exclusive report on how AI agents keep CX stable when volume explodes: https://vux.world/how-ai-agents-keep-cx-stable-when-volume-explodes/?utm_source=podcast&utm_campaign=SurgeHappensTake our updated AI Maturity Assessment: https://vuxworld.typeform.com/to/a26bf9Rr?utm_source=podcast&utm_medium=audio&utm_campaign=vuxconsulting25Subscribe to VUX World: https://vuxworld.typeform.com/to/Qlo5aaeWSubscribe to The AI Ultimatum Substack: https://open.substack.com/pub/kanesimms Hosted on Acast. See acast.com/privacy for more information.

Your company's goldmine? All those meetings and call recordings. It's the fuel that AI needs. But here's the big letdown: those call transcripts only pick up the words. Not what they mean. And the difference? Well…. That can make all the difference. But some new technology might change what's possible. Join us as we talk about it. AI Can Finally Hear What You Actually Mean. What this unlocks — An Everyday AI chat with Jordan Wilson and Modulate's Mike Pappas.Newsletter: Sign up for our free daily newsletterMore on this Episode: Episode PageJoin the discussion on LinkedIn: Thoughts on this? Join the convo on LinkedIn and connect with other AI leaders.Upcoming Episodes: Check out the upcoming Everyday AI Livestream lineupWebsite: YourEverydayAI.comEmail The Show: info@youreverydayai.comConnect with Jordan on LinkedInTopics Covered in This Episode:Modulate Velma Voice Native AI Model OverviewTone, Emotion, and Intent in Voice AIDifferentiating Text vs. True Voice UnderstandingReal-World Voice AI Use Cases in Fraud DetectionSynthetic Voice and Deepfake Detection TechniquesEnsemble Listening Model (ELM) Technology ExplainedVoice AI for Customer Service and SupportTrust, Compliance, and Observability in Voice AI AgentsCost and Scalability Challenges for Voice AIFuture Impact of Voice AI on Customer RelationshipsTimestamps:00:00 "Modulate: AI That Understands Tone"06:15 "AI Use Cases Beyond Gaming"07:13 "Detecting Abuse and Fraud"13:19 Dynamic Model Orchestration Innovation16:22 "Context-Aware AI for Conversations"17:44 "Voice AI Transforming Customer Service"22:49 AI Accountability and Compliance Challenges25:36 AI, Customers, and Brand Trust28:05 "Enhancing Communication Through AI"Keywords: Voice AI, voice native AI, voice understanding, tone detection AI, intent detection, emotional AI, prosody analysis, real-time fraud detection, synthetic voice detection, AI guardrails, deepfake detection, customer support AI, call analysis, Send Everyday AI and Jordan a text message. (We can't reply back unless you leave contact info) Human-Level Voice Intelligence, 100x Faster. Try Velma from Modulate today.  Human-Level Voice Intelligence, 100x Faster. Try Velma from Modulate today. 

Eddie noticed that he was getting extra charges for things he was already paying for so he contacted customer support and was surprised by what they were telling him. It was in this moment that he channelled his inner Thor and went to get what he deserved

The majority of support teams are now using and investing in AI – but only a select group who've gone deep with their implementation are truly pulling ahead. Bobby Stapleton, Senior Director of Human Support at Intercom, sits down with Ruth O'Brien, Senior Director of AI Support at Intercom, to unpack the key findings from "The 2026 Customer Service Transformation Report." Together, they explore how deeper AI integration is driving measurable ROI, reshaping support roles, and freeing teams to focus on higher-value, more consultative work. For all the insights, download the full report here: https://www.intercom.com/blog/customer-service-transformation-report-2026/Follow the peoplehttps://www.linkedin.com/in/bobbystapleton/https://www.linkedin.com/in/ruthieob/NewsletterSign up for The Ticket on LinkedIn: A newsletter bursting with insights and advice for support leaders who are navigating the shift to AI-first CS. https://www.linkedin.com/newsletters/the-ticket-7158151857616355328/Say hiLinkedIn: https://www.linkedin.com/company/intercom/X: https://x.com/intercomhttps://www.fin.aiSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Eddie noticed that he was getting extra charges for things he was already paying for so he contacted customer support and was surprised by what they were telling him. It was in this moment that he channelled his inner Thor and went to get what he deserved

This week on the Oakley Podcast, host Jeremy Kellett interviews Martin Garsee about the realities of truck driver training, the mission of the National Association of Publicly Funded Truck Driving Schools (NAPFTDS), and the evolving landscape of industry regulations. The discussion covers training program structures, student recruitment, job placement, lifestyle challenges for drivers, the importance of professionalism and customer service, and adapting to new rules like English proficiency and automatic transmissions. Key takeaways include the value of networking in education, the need for realistic career expectations, the critical role of thorough, ongoing training for both new and experienced truck drivers, and so much more. Key topics in today's conversation include:Welcome to Today's Episode and Thank You to Sponsors (0:58)  Martin Shares His Background and Experience (4:46)  Discussing the National Association of Publicly Funded Truck Driving Schools (9:17)  Explaining Recruitment and Student Advertising Approaches 14:13)  Truck Driver Training Program Structure and Classroom Details (17:08)  Challenges of Over-the-Road Versus Local Trucking Work (19:21)  Turnover and Misconceptions in the Trucking Industry (21:02)  New Government Regulations and English Language Rules (25:21)  The Impact of Regulations on Training and Industry Operations (29:55)  Job Placement, Recruiters, and Company Training Partnerships (31:18)  Realities and Stages of Early Career Truck Drivers (35:06)  Importance of Professionalism and Personal Appearance (37:36)  Customer Service and Working With Clients in Trucking (40:06)  Shift to Automatic Transmissions in Trucking Programs (42:07)  How to Get Involved and Contact Information for Martin and Associations (44:42)Oakley Trucking is a family-owned and operated trucking company headquartered in North Little Rock, Arkansas. For more information, check out our show website: podcast.bruceoakley.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Several topics have been circling around recently, and I thought it would be a great opportunity to offer some thoughts about what is going on in several Disney park realms. Anything about Villains Land has people curious as to what is happening. This includes some work being done by The Haunted Mansion. We'll explore the rumors and conjecture on how this land will be laid out. Next we talk about Star Wars Galaxy's Edge. There have been announcements of not only new additions, timelines, and offerings being added not to Disney's Hollywood Studios version of this land, but at Disneyland. Finally, speaking of Disneyland have you seen Disneyland Handcrafted? This film done by Leslie Iwerks gives insights to what things looked like when Walt Disney determined he would open a brand new themed park concept in the space of a year of construction. This is a fascinating documentary with some terrific ideas, So join us for Disney Insights on Villains Land, Star Wars Galaxy's Edge and Disneyland Handcrafted. _____________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

Hey CX Nation,In this week's episode of The CXChronicles Podcast #275, we welcomed Sagi Reuven, Chief Revenue Officer at Deepdub based in Tel Aviv, Israel. Deepdub is the enterprise voice infrastructure powering AI in production. Deepdub built their credibility in the most demanding voice environments in the world: Hollywood studios, global broadcasters, and premium content pipelines where voice quality, emotional accuracy, and reliability are non-negotiable.Deepdub enables zero-shot voice cloning, voice-to-voice, ADR, accent control, and ultra-low latency delivery designed for systems that operate live, at scale, and in front of real customers.Get started here> https://deepdub.ai/ FYI even better if you let them know that CXC sent you their way!In this episode, Sagi and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team think through on a daily basis to build world class customer experiences.**Episode #275 Highlight Reel:**1. Personalize for problems, not people.2. Keeping top talent by building smarter teams3. AI's impact on leadership & strategy4. The Partnership Economy is here5. Changes to prepare for in the work placeClick here to learn more about Sagi ReuvenClick here to learn more about DeepdubHuge thanks to Sagi for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & contact center space into the future. For all of our Apple & Spotify podcast listener friends, make sure you are following CXC & please leave a 5 star review so we can find new members of the "CX Nation". You know what would be even better?Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders!Want to see how your customer experience compares to the world's top-performing customer focused companies? Check out the CXC Healthzone, an intelligence platform that shares benchmarks & insights for how companies across the world are tackling The Four CX Pillars: Team, Tools, Process & Feedback & how they are building an AI-powered foundation for the future. Thanks to all of you for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

Guest BioAl Ste-Marie is the founder of Unsold Antarctica, a travel company that specializes in connecting adventurous travelers with last-minute, discounted voyages to the White Continent. With a background in hospitality, Al brings a deep understanding of customer service and traveler psychology to the world of expedition travel. His work helps make Antarctica more accessible to curious explorers, families, and first-time adventurers who might not have realized this dream trip was within reach.Show SummaryIn this episode of the Big World Made Small Adventure Travel Podcast, host Jason Elkins speaks with Al about his journey into the polar travel industry and the story behind Unsold Antarctica. He explains how offering discounted, last-minute trips has opened up Antarctic travel to a broader audience, breaking down the perception that the experience is out of reach for most people.Al also shares how his background in hospitality has shaped the way he approaches customer care and the importance of working with knowledgeable travel agents. From the surprising warmth of Antarctica's summer season to the thrill of the polar plunge, the conversation explores what makes an Antarctic expedition so memorable. Along the way, Al touches on the power of multi-generational travel and the unique bonds formed between people who share this once-in-a-lifetime journey.Key Takeaways✓ Unsold Antarctica provides discounted, last-minute travel opportunities to the Antarctic region✓ Visiting Antarctica can be more budget-friendly than many travelers expect✓ A background in hospitality enhances how companies serve and understand their clients✓ Understanding customer psychology is essential in crafting exceptional travel experiences✓ Travel agents offer valuable expertise and personalized guidance for complex trips✓ Antarctica is surprisingly mild during its summer months✓ Multi-generational travel is a growing trend on Antarctic expeditions✓ Shared experiences in remote locations build strong connections among travelers✓ The polar plunge remains a fan-favorite activity among adventurous guests✓ Partnering with a travel agent can elevate the entire journey Learn more about Big World Made Small Adventure Travel Marketing and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.

How can pairing geniuses enhance the customer service experience?In episode 105 of the Working Genius Podcast, Pat and Cody dive deep into the world of customer service roles and enablement. They explore how unique combinations of working geniuses, such as enablement paired with discernment or tenacity, can enhance customer interactions and improve service outcomes. By aligning strengths with job demands, being authentic about one's abilities, and providing tailored solutions to customers, individuals can excel in customer service roles and find satisfaction in their careers.Topics explored in this episode: 00:00:47 – Types of Customer Service* Great customer service depends on the right mix of working geniuses* Enablement shines when helping others feels energizing, not draining00:04:46 – Discernment and Enablement* Discernment helps decode what customers actually mean* Enablement turns confusion into clear, helpful solutions00:06:35 – Tenacity and Enablement* Tenacity makes sure no email or question gets left behind * Enablement brings the drive to serve fast, fully, and well00:11:09 – Types of Employee Geniuses* Different genius types shape how people show up at work* Customer service thrives when roles match natural strengths00:24:22 – Choosing the Right Job* The wrong role leads to burnout, even if you're good at it* The right fit makes work sustainable and satisfyingThis episode of The Working Genius Podcast with Patrick Lencioni is brought to you by The Table Group: https://www.tablegroup.com. We teach leaders how to make work more effective and less dysfunctional. We also help their employees be more fulfilled and less miserable. The Six Types of Working Genius model helps you discover your natural gifts and thrive in your work and life. When you're able to better understand the types of work that bring you more energy and fulfillment and avoid work that leads to frustration and failure, you can be more self-aware, more productive, and more successful. The Six Types of Working Genius assessment is the fastest and simplest way to discover your natural gifts and thrive at work: https://workinggenius.me/about Subscribe to The Working Genius Podcast on Apple Podcasts (https://apple.co/4iNz6Yn), Spotify (https://open.spotify.com/show/3raC053GF5mtkq6Y1klpRU), and YouTube (https://bit.ly/Working-Genius-YouTube). Follow Pat Lencioni on https://www.linkedin.com/in/patrick-lencioni-orghealth, http://www.youtube.com/@PatrickLencioniOfficial, and https://x.com/patricklencioni. Be sure to check out our other podcast, At The Table with Patrick Lencioni, on Apple Podcasts (https://apple.co/4hJKKSL), Spotify (https://open.spotify.com/show/6NWAZzkzl4ljxX7S2xkHvu), and YouTube (https://bit.ly/At-The-Table-YouTube). Let us know your feedback via podcast@tablegroup.com. This episode was produced by Story On Media: https://www.storyon.co.

LOUNGE LIZARDS PRESENTED BY FABRICA5 - Brilliant Honduran Cigars - Visit Fabrica005.com and use code LIZARDPOD at checkout for 10% off THE ENTIRE STORE! Free worldwide shipping from Miami on all orders over $125. See website for more information and terms.SMALL BATCH CIGAR - SAVE 15% - Exclusive Cigar Retail Partner of the Lizards - Visit SmallBatchCigar.com and use code LIZARD15 for 15% off your order. Free shipping and 5% rewards back always. Standard exclusions apply. Simple. Fast. Small Batch Cigar.Recorded at Ten86 Cigars in Hawthorne, New Jersey, the Lizards pair the Aladino 85 Aniversario Reserva in Robusto with seven year aged Abuelo Rum from Panama. Klaas Kelner joins the Lizards to discuss the recently rated Kelner LE 80, the guys go back to their discussion on customer service, and, with some special guests, they finally complete Bam's Fundadores Auction Transaction.PLUS: Voice Memo on Memorable Smoking Moments in 2025, Abuelo's Rich Panamanian History, Dunbarton's New Year of the Release, Bam's Big Check & Does Alcohol Impair the Formal Lizard Rating?Join the Lounge Lizards for a weekly discussion on all things cigars (both Cuban and non-Cuban), whiskey, food, travel, life and work. This is your formal invitation to join us in a relaxing discussion amongst friends and become a card-carrying Lounge Lizard yourself. This is not your typical cigar podcast. We're a group of friends who love sharing cigars, whiskey and a good laugh.website/merch/rating archive: loungelizardspod.comemail: hello@loungelizardspod.com to join the conversation and be featured on an upcoming episode!instagram: @loungelizardspodGizmo HQ: LizardGizmo.com

This week, it’s all about implementation. After weeks of exploring community, culture, values, and visibility, Stacey brings everything together with a simple challenge: what’s the one thing you’re actually going to do? In this wrap-up episode of the Turning Culture Into Capital series, Stacey shares three practical, powerful steps you can take right now to bring your culture to life and make a real impact—without feeling overwhelmed. You’ll learn: ✨ How to define your mission, vision, and values—and why they matter✨ How to create action statements that guide hiring, leadership, and decision-making✨ The difference between visibility and impact—and how to choose a strategy that suits your current season✨ Why you don’t need a big budget (or a full team) to make a big difference✨ How to delegate, get creative, and take just one small step towards community connection Plus, Stacey shares real examples from her own early business journey (hello, sausage sizzles and walking laps while pregnant!)—reminding us that what matters most is starting where you are.

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 210 the thief wants a job, soft drink wars and food tucked away in dented cans. Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

“For faster service, try our customer service portal.” Big Tech's AI rush is the next step in stripping humanity from customer service – promising speed and efficiency. But the data shows something darker: collapsing trust, rising customer rage, and dehumanized systems people can't escape. In this episode of The Deep, Erika breaks down why we all hate AI customer service, who benefits, and why monopolies are betting you have nowhere else to go.Timestamps:0:00 - Intro: Customer service is broken2:33 - Why is customer service worse than ever?5:19 - Corporations sacrifice human touch for scalability 8:43 - A race to the bottom10:03 - Surveys show customers despise AI support12:06 - The psychology behind why customers hate it14:48 - Conclusion: Resisting fatalismSubscribe to the LOOPcast on YouTube: https://www.youtube.com/@theLOOPcastSources:Banks, Alex (@alexbanks). “Note on AI and Attention.” Alex Banks (Substack), June 2, 2025. Accessed January 5, 2026. https://substack.com/@alexbanks/note/c-192787692?utm_source=notes-share-action&r=1htswx.Customer Experience Dive. “Klarna Reinvests in Human Talent for Customer Service as AI Chatbot Use Grows.” Customer Experience Dive, April 15, 2025. Accessed January 5, 2026. https://www.customerexperiencedive.com/news/klarna-reinvests-human-talent-customer-service-AI-chatbot/747586/.HBR Editors. “Fixing Chatbots Requires Psychology, Not Technology.” Harvard Business Review, May 2025. Accessed January 5, 2026. https://hbr.org/2025/05/fixing-chatbots-requires-psychology-not-technology.StoryBoard18 Staff. “Human Touch Trumps AI: 88% of Consumers Prefer Human Agents for Customer Service.” StoryBoard18, October 22, 2025. Accessed January 5, 2026. https://www.storyboard18.com/digital/human-touch-trumps-ai-88-consumers-prefer-human-agents-for-customer-service-78916.htm.The Agent Architect (@theagentarchitect). “AI Customer Service Con: Customer Abandonment.” The Agent Architect (Substack), November 11, 2025. Accessed January 5, 2026. https://theagentarchitect.substack.com/p/ai-customer-service-con-customer-abandonment.Unknown Author. “Title Not Provided.” Substack, (p-171273784), 2025. Accessed January 5, 2026. https://substack.com/home/post/p-171273784.

Extinction is coming fast for Dinoland, so many areas have closed and the remainder will come to an end quickly. We bid our final adieu by digging for lessons to be learned from this corner of Disney's Animal Kingdom park. They serve to help us understand what worked and didn't work not just in this land, but for people trying to perhaps not build a theme park, but build organizations and take them to the next level. We may not be going back to the Cretaceous period, but we are considering how this land became what it became. And we are looking at some very intricate details that shape our understanding of how life must have been here in Diggs County. Join us as we go digging' for Insights at Dinoland. ________________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. NOTE: The five stories shared today are on Disney Insights YouTube Page! DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

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In this episode of Eye on AI, Craig Smith sits down with Jarrod Johnson, Chief Customer Officer at TaskUs, to unpack how agentic AI is changing customer service from conversations to real action.    They explore what agentic AI actually is, why chatbots were only the first step, and how enterprises are deploying AI systems that resolve issues, execute tasks, and work alongside human teams at scale.    The conversation covers real-world use cases, the economics of AI-driven support, why many enterprise AI pilots fail, and how human roles evolve when AI takes on routine work.    A grounded look at where customer experience, enterprise AI, and the future of support are heading. Stay Updated: Craig Smith on X: https://x.com/craigssEye on A.I. on X: https://x.com/EyeOn_AI   (00:00) Jarrod Johnson and the Evolution of TaskUs (03:58) Why AI Became Core to Customer Service (06:07) Humans, AI, and the New Support Model (07:16) What Agentic AI Actually Is (11:38) TaskUs as an AI Systems Integrator (14:59) How Agentic AI Resolves Customer Issues (19:52) Workforce Impact and the Human Role (23:26) Why Most Enterprise AI Pilots Fail (30:32) Real Client Case Study: Healthcare Impact (36:34) Why Customer Service Still Feels Broken (38:49) The End of IVR Menus and Legacy Systems (42:25) AI Safety, Compliance, and Governance (49:38) Training Humans for AI and RLHF Work (54:34) The Future of Agentic AI in Enterprise  

Send us a textIn this episode of the Make Trades Great Again podcast, hosts Eric and Andy discuss the nuances of sourcing plumbing supplies, weighing the pros and cons of local suppliers versus online shopping. They delve into the importance of support and warranties when purchasing products, sharing personal experiences with manufacturers and the challenges of product issues. The conversation also touches on the impact of private equity in the plumbing industry and the future of local supply houses.Send us your feedback or topic ideas over on our social channels!Eric Aune @mechanicalhub Andy Mickelson @mick_plumbNewsletter sign up: https://bit.ly/MH_email

Shep Hyken's Latest Research and Insights on Customer Service and Experience  Shep discusses the five most important trends and predictions for 2026, what you should stop doing to create a better customer service experience, and a sneak peek at the findings from his latest customer service and experience research.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What are the top customer service trends that leaders can expect to see in 2026?  Why is it important for businesses to provide both AI-powered self-service options and live customer support?  How can companies build and maintain trust with their customers?  How can frontline employees be a valuable source of insight for customer experience improvements?  Why is ongoing customer service training important for employees, even after onboarding?  Top Takeaways:    Trust is the foundation of customer relationships. When customers don't believe that a business will keep its promises, they will move on to a brand that will. When a brand provides honest communication and consistent follow-through, they build confidence with its customers.   Personalized service is an expectation. Customers expect businesses to know who they are and remember their history, whether it's past purchases or previous conversations. When you use data to improve your customers' experience, like recommending better products or sending relevant messages, they feel treated as individuals rather than just transactions.   AI is becoming a normal part of customer service. Most customers expect self-service options to handle simple requests and get simple answers. But this doesn't mean that human agents are becoming obsolete. Customers still want to speak to live agents, especially when dealing with complicated or emotional issues. This is why companies need to encourage customers to use self-service tools while letting them know that they are welcome to call when they need to.  Companies should map out employee journeys just as they do with customers. Find what's frustrating, and make work smoother and easier. When employees are treated with care and respect and provided with the tools and training they need, they are more likely to create happy customers.  Training should not be limited to onboarding. It should be an ongoing process to keep customer service skills sharp and expand their capabilities. It can take the form of short reminders, weekly huddles, or sharing moments of magic with customers.   Consistency is more important than "wow" moments. Trying to go over the top every time isn't realistic or necessary. Predictable, reliable experiences are what makes customers feel safe and valued.  When customers know what to expect, it builds their confidence and makes them want to come back.  When a customer has a complaint or problem, it's not enough to just fix the issue. The goal is to restore confidence and make the customer want to do business with you again. Meet with your team, and ask why the problem happened. Then, find ways to prevent it in the future. Solve for the customer's feelings, not just the complaint itself.  Plus, Shep shares interesting stats from his latest customer service and experience research. What is more important to customers, service or price? What makes them trust a business more? What makes them come back again and again? Tune in!  Quote:   "Customers continue to be smarter than ever and with higher expectations about the experience that they receive from companies they do business with."    About:    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

An incredible story about a hotel lobby, hot apple cider, & a moment Andrew's family will remember forever. Programming Note: Nothing is changing with Andrew's weekly interview episodes. Andrew's interview episodes will continue to be in your podcast feed every Thursday morning. 

In this episode of Command Control Power, the hosts humorously discuss their tech-related frustrations and the nuances of tech support. They struggle with audio issues at the beginning, but then delve into the timing issues with Apple's OS updates and deferrals, highlighting the challenges of managing these updates for clients. There's a light-hearted recount of personal tech issues, such as using HomePods and streaming music services. They also share the complexities of dealing with ISPs, particularly with switching providers and maintaining service quality. The episode concludes with a quirky story about a tech support session interrupted by a client's unexpected firing.   00:00 Introduction and Banter 01:12 Technical Difficulties and Setup 06:17 ISP Experiences and Switching to Frontier 08:07 Nostalgia and Local References 11:57 Dealing with ISPs and Customer Service 19:46 Frontier Fiber and Recommendations 23:05 Awkward Client Interaction 24:47 Tahoe Deferrals Explained 26:15 Apple's 90-Day Update Policy 29:04 Challenges with OS Updates 32:25 Client Management Strategies 36:49 The Frustrations of Tech Updates 50:45 Humorous Client Stories 52:20 Closing Remarks and Announcements

Ready to take your community connection to the next level? This episode is for you if you've got a bit more budget, a bit more bandwidth, and you're looking for bold ways to make a big impact. In this final instalment of the Turning Culture Into Capital series, Stacey explores the high-time, high-investment strategies that build lasting visibility, loyalty, and brand momentum. From gala dinners to major fundraisers and sponsorships, these ideas are all about turning generosity into genuine growth—for your business and your community. You’ll learn: ✨ Why big events can pay off in big ways—when they align with your values and capacity✨ Real-life stories of Stacey’s $25K fundraising journey (and the ribs, rugby, and face paint that made it magic)✨ How to choose causes that matter to your team and your customers✨ The value of sponsoring vs. hosting—and why both can elevate your brand✨ How to avoid burnout by finding the right rhythm and capacity for your business✨ Why strategic community investment isn’t a “nice to have”—it’s a powerful business driver

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 209 Government shutdown, bad mood syndrome and smell my vest…Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

This is a fun and informative AI based discussion of the post Customer Service or Lip Service.  Enjoy! Here is the link to the original post:  https://partnersinexcellenceblog.com/customer-service-or-lip-service/

Most customer experience goals are meaningless. In this episode, Bob Furniss and Amas Tenumah dismantle the way contact centers set annual CX metrics and explain why leaders keep optimizing numbers that customers neither notice nor value. Using insights from a John Goodman article on CX goal-setting, the conversation exposes the disconnect between executives, customers, and frontline teams—and why automation, deflection, and "respectable" percentage improvements often make service worse, not better. This episode is about shifting from internally convenient metrics to customer-impactful outcomes. What You'll Hear Why CX goals are often chosen because they sound reasonable, not because they solve customer problems How executives chase a single "magic number" instead of understanding service complexity The fundamental incentive gap between customers and senior leadership Why customers and frontline agents are aligned—but executives aren't How automation and bots optimize company metrics while frustrating customers Where AI actually helps: analyzing volume, root causes, and systemic friction Why average metrics (ASA, AHT) distort reality and reward the wrong behavior How poor goal-setting punishes leaders who successfully automate the "easy" work The risk of letting someone else define your goals if you don't take control A real-world example of automation done right—and how bad metrics mislabel it as failure Key Takeaways Vanity metrics don't fix customer experience Deflection and containment may look good internally while actively harming trust CX leaders must own the narrative or be trapped chasing numbers they don't believe in AI should surface customer pain, not just reduce contact volume Goals should reflect customer outcomes, not executive convenience Resources Mentioned John Goodman's article on CX goal-setting (referenced in discussion) HOLD: The Suffering Economy of Customer Service by Amas Tenumah Available on Amazon Signed copies at waitingforservice.com Who This Episode Is For Contact center and CX leaders setting 2026 goals Executives relying on NPS, ASA, AHT, or deflection as proxies for success Practitioners tired of fixing the wrong problems Anyone responsible for explaining service performance to leadership  

The Wall Street Journal this week published an article entitled, "The 3,000-Person Team Working in Secret to Create Disney Magic". This article written by Ben Fritz makes a number of claims about the challenges Walt Disney Imagineering has in being able to do massive projects on time, under budget and on benefit. We will share these claims and weave these insights with a book I use in my leadership programming--How Big Things Get Done: The Surprising Factors That Determine the Fate of Every Project. It becomes a sense by which we can better understand why Imagineering experiences the challenges it does. We'll look at Imagineering Leadership and CEO leadership, and how it has had a big impact on how the work gets done as Disney seeks to spend 60 billion within the next ten years. And already one Imagineer, Joe Rohde has weighed in on his comments. So joining us for Walt Disney Imagineering: The Secret to Being on Time Under Budget & On Benefit. ________________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

In this episode of The Trades Podcast, hosts Jeff and Danny welcome Kathy Denton from Berger Hardware, who shares her extensive experience in the door hardware industry. Kathy discusses her journey from being a client to working at Berger Hardware for over 32 years. She highlights the transition to their new location in Encinitas, the unique showroom experience, and the importance of building relationships with clients and contractors. Kathy also explains how they guide homeowners and contractors through the selection process, the impact of technology on hardware, and the value of their job walk services. The conversation emphasizes the commitment to customer service and the personal touch that sets Berger Hardware apart from larger retailers.The conversation explores how Berger Hardware balances tradition with innovation, stays responsive to contractor needs, and remains a trusted resource for builders, remodelers, and skilled trades professionals. Kathy also shares lessons on customer service, communication, and consistency that apply across every trade business.Resources and MentionsBerger Hardware Inc.https://www.bergerhardwareinc.comVISIT US: 579 Westlake St., Encinitas , CA 92024Get Directions SERVING AREA: Del Mar, CA 92014, La Mesa, CA, La Jolla, CA, San Diego, CA, Rancho Santa Fe, CA, and surrounding areasCONTACT US: (619) 268-1885BERGER HARDWARE INC. is a Proud Sponsor of The Trades Podcast! What You Will LearnWhy supplier relationships matter in the tradesHow product knowledge supports jobsite successThe role of customer service in construction supplyHow trust is built through consistency and reliabilityWhy hardware selection impacts project qualityHow Berger Hardware supports contractors every dayChapters00:00 Introduction to Berger Hardware and Kathy Denton02:51 Kathy's Journey with Berger Hardware05:34 Transitioning to the Encinitas Location08:43 The New Showroom Experience11:31 Building Relationships with Clients and Contractors14:21 Memorable Moments at Berger Hardware17:24 The Importance of Customer Service20:07 Navigating Client Needs and Choices23:00 Unique Design Choices in Hardware25:54 Problem Solving for Clients28:44 Crafting Unique Solutions for Home Design36:27 Embracing Technology in Home Security42:42 Understanding Security Features and Options47:37 The Importance of Job Walks in Remodeling54:21 Custom Solutions vs. Off-the-Shelf Products  About The Trades PodcastWebsitehttps://www.thetradespodcast.comHosted byJeff Mudd and Danny TorresThe Trades Podcast features real conversations with business owners, trades leaders, and industry innovators making an impact in the skilled trades community. Support the Trades MovementIf this episode inspires you, share it with someone in the trades or anyone thinking about starting a home-services business. Like, comment, and subscribe to help more people discover these conversations.

1. The Importance of Communication: During our discussion, we emphasize how critical it is for manufacturers to communicate recalls effectively. One listener from Kirksville, Missouri, shared their story about discovering a recall on their Triangle Tube Challenger, which they were never informed of. This raises concerns about the accountability of manufacturers in ensuring their customers are aware of potential hazards.2. Understanding the Triangle Tube Challenger: We delve into the specifics of the Triangle Tube Challenger and the issues that can arise with its hybrid heat exchanger design. Eric and Andy reflect on their own experiences with the unit, illustrating how a lack of awareness about recalls can lead to costly repairs and safety concerns for homeowners. The listener's $900 repair bill for parts due to a malfunctioning heat exchanger highlights the real financial implications of these issues.3. Navigating Warranty Issues: A significant part of the conversation centers around how contractors should handle warranty claims. Andy shares his approach of bypassing local sales chains when dealing with warranty issues, opting instead to communicate directly with manufacturers. This strategy can increase the chances of getting parts covered under warranty, a crucial tip for contractors managing similar situations.4. Checking for Recalls: As we discuss the process of checking for recalls, both Eric and Andy admit that they often rely on quick Google searches to find information. They acknowledge the importance of integrating recall checks into their regular service routines. Eric suggests creating a checklist for boiler servicing that includes a step for checking recalls, making it a standard part of their workflow.5. The Role of Manufacturers: The episode also touches on the role of manufacturers in ensuring product safety. We discuss how recalls can be categorized into voluntary and mandatory recalls and the importance of consumer safety organizations in monitoring these recalls. Understanding the government's role in product safety adds another layer to the conversation about consumer rights.Conclusion: In summary, staying informed about boiler recalls is essential for both contractors and homeowners. The story shared by our listener serves as a reminder of the potential dangers and financial burdens that can arise from overlooked safety notifications. By fostering better communication between manufacturers and consumers and incorporating recall checks into regular service routines, we can enhance safety in our homes. Key takeaways include the importance of being proactive about recalls, understanding warranty processes, and the responsibility manufacturers have in keeping their customers informed.Send us a textSend us your feedback or topic ideas over on our social channels!Eric Aune @mechanicalhub Andy Mickelson @mick_plumbNewsletter sign up: https://bit.ly/MH_email

Why Customer Experience Is Your Hidden Profit Center  Shep interviews Ty Givens, Founder of CX Collective. She talks about how contact centers can be transformed into growth engines by proactively addressing customer needs and empowering employees through training.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can frontline customer service representatives be empowered to act as the face of a brand?  How does training impact the effectiveness and efficiency of customer support teams?  What are the main benefits of proactive customer experience versus reactive customer service?  How can technology, such as AI, improve resolution times for common customer issues?  How can businesses educate customers to use digital support channels for faster issue resolution?  Top Takeaways:    Every employee interacting with a customer becomes the face of the company. Train employees on their role to represent and support the brand. When someone calls with a problem, regardless of who is at fault,  it is their responsibility to make things right and create a positive experience for the customer.   When you start using customer service as a listening tool, it stops being a cost and becomes a way to improve processes for employees and experiences for customers.   Feedback can be silent. Pay attention to what your customers are saying and what they are not saying. Sometimes, customers hint at underlying problems without saying it. Picking up on context and clues can help solve issues faster and even improve services in the future.   Customer service becomes proactive by paying attention to feedback and patterns that allow you can fix issues before the next customer gets upset. Pay attention to what features or products your customers love to use. Identify the features customers don't interact with so you can either improve them or focus your resources elsewhere.  A simple mistake, such as leaving an item out of an order, can lead to angry calls, extra costs to fix the problem, and even lost customers. Training employees to understand how their actions affect the entire customer journey helps reduce errors. Even small improvements can save costs and keep customers and employees happier.  Investing in your employees expands their capabilities in helping customers. Even thirty minutes spent learning a new skill or understanding a customer's needs, once every month or two, can save time and money in the long run.   Plus, Shep and Ty discuss more ways a call center can drive growth and revenue. Tune in!  Quote:   "In most companies, the customer service team is the only function that has direct, one-to-one conversations with customers. This makes them a powerful source of insight, not just from what customers say, but from what they don't say. Teach your team to actively listen, read between the lines, and recognize opportunities to improve the customer experience."  About:    Ty Givens is the founder of CX Collective. She helps leaders turn inefficient processes into reliable, human-centered systems that boost team productivity and customer loyalty.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

You don’t need a massive marketing budget or a whole team to make a meaningful impact in your community. You just need intention, alignment, and a few smart strategies. In this episode, Stacey continues the Turning Culture Into Capital series by breaking down low-budget, high-impact ways to get visible, build relationships, and contribute to your community—without burning yourself out (or breaking the bank). You’ll learn: ✨ The best low-budget, low-time ideas (hint: T-shirt sponsorships and raffle donations still go a long way)✨ Creative low-budget, high-time opportunities to grow your presence and influence—from joining a local board to hosting networking events✨ Why your contributions don’t always need to be flashy—they just need to be intentional✨ Real talk on choosing opportunities that align with your strengths (not your nightmares)✨ How awards, volunteering, and showing up locally can skyrocket your brand credibility Whether you’ve got $20 or two hours to spare, this episode will help you find a starting point that feels aligned and sustainable—so you can start building real community capital your way.

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 208 A grab bag of foolishness, stealing, lies and food tasting…Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

Comments? Feedback@SellSellSell.online or Facebook *** USPS Scan Refusals Again? *** Discontent over 13 January Promoted Listings Fee Change *** Piano Anyone? *** eBay Blankets Galore

Send us a textOn this week's episode of Serving Sunday's, the pressure is on! Candace is officially starting her competition "cut," which means Dave has been demoted from gym partner to full-time chef. We kick things off debating the hilarious difference between men and women getting ready (5 minutes vs. 40 minutes?!) and give some major love to the sponsors fueling Candace's journey: Maxim Realty, Overtime Fitness, and Fancy Infusion.Then, we get into it. Candace goes off on a passionate rant about the lack of customer service in big box stores—is expecting a simple "hello" too much to ask? Dave shares a classic story about his dad, and the ultimate "I'll take my business elsewhere" move.Finally, we take a sharp turn into geopolitics, global protests, and the race for the Arctic, before asking the big questions: Is Elon Musk our only hope? And are rhinoceroses actually just fat unicorns?Support the showFollow us on social media: Dave Wheeler Candace Rae

Podcast Episode SE9-EP1

Bashify founder Bre Giglio turned a party-planning side hustle into a $600,000 balloon brand by starting small and leaning into social content. In this interview, she shares how trust, transparency, and customer experience fueled Bashify's growth.For more on Bashify and show notes click here Subscribe and watch Shopify Masters on YouTube!Sign up for your FREE Shopify Trial here.

Craig Newmark is the founder of Craigslist and someone whose work has shaped the modern internet as we know it.Long before Craigslist became one of the most enduring, important, and frequented platforms on the web, long before the internet even connected all of us, Craig was a computer science student here in Cleveland at Case Western Reserve University — tinkering with early programming languages, studying neural networks and AI, and exploring the frontier of software engineering.The rest is history — an amazing history which we'll cover in our conversation today, how Craig became the accidental entrepreneur behind one of the most legendary companies of our time, and a driving force of the internet itself. Our conversation spans his path to Silicon Valley, the creation and stewardship of Craigslist, the moral compass that has guided his decision making along the way, his growth as an entrepreneur and leader, the implications and consequences of building one of the largest platforms of all time, and the work he's now doing to help meliorate the internet and country through his philanthropic initiatives with veterans, journalism, cybersecurity, and lots more.This was a truly special conversation, and I'm grateful to share it with you today — please enjoy this awesome discussion with Craig Newmark, the founder of Craigslist.00:00:00 Craig Newmark on Building Craigslist and the Early Internet00:03:52 From Case Western to Craigslist: Craig Newmark's Origin Story00:07:21 Why Craigslist Was an Accidental Startup, Not a Planned Company00:12:18 How Craigslist Helped Democratize the Internet for Everyday People00:15:28 The Birth of Craigslist: From Email List to Iconic Website00:18:31 Monetizing Craigslist Without Selling Out Users or Trust00:20:23 Turning Down Billions: Craig Newmark's Moral Compass at Craigslist00:23:39 Why Craigslist's Simple Design Beat Venture-Backed Competitors00:25:50 How Craigslist Survived While Startups Tried to Unbundle It00:30:22 What Craigslist Taught Craig Newmark About Human Behavior00:31:58 Balancing Crime Prevention and Civil Liberties on Craigslist00:36:00 Why Craigslist Became One of the Most Trusted Platforms Online00:41:12 The Craigslist Design Philosophy: Simple, Fast, and Human00:44:01 From Craigslist to Philanthropy: Craig Newmark's Next Chapter00:55:58 Craig Newmark's Advice for Founders-----LINKS:https://www.craigslist.org/https://craignewmarkphilanthropies.org/https://www.linkedin.com/in/craignewmark/https://pausetake9.org/-----SPONSOR:Roundstone InsuranceRoundstone Insurance is proud to sponsor Lay of The Land. Founder and CEO, Michael Schroeder, has committed full-year support for the podcast, recognizing its alignment with the company's passion for entrepreneurship, innovation, and community leadership.Headquartered in Rocky River, Ohio, Roundstone was founded in 2005 with a vision to deliver better healthcare outcomes at a more affordable cost. To bring that vision to life, the company pioneered the group medical captive model — a self-funded health insurance solution that provides small and mid-sized businesses with greater control and significant savings.Over the past two decades, Roundstone has grown rapidly, creating nearly 200 jobs in Northeast Ohio. The company works closely with employers and benefits advisors to navigate the complexities of commercial health insurance and build custom plans that prioritize employee well-being over shareholder returns. By focusing on aligned incentives and better health outcomes, Roundstone is helping businesses save thousands in Per Employee Per Year healthcare costs.Roundstone Insurance — Built for entrepreneurs. Backed by innovation. Committed to Cleveland.-----Stay up to date by signing up for Lay of The Land's weekly newsletter — sign up here.Connect with Jeffrey Stern on LinkedIn — https://www.linkedin.com/in/jeffreypstern/Follow Lay of The Land on X @podlayofthelandhttps://www.jeffreys.page/

Grow faster than 99% of Etsy shops

As we enter 2026 we continue our celebration of Disneyland's 70th anniversary with a look at Mickey's Toon Town. One of the newer places on the map, this little corner beyond Fantasyland is filled with whimsy and charm. We share with you how the concept came about, due in large part to three major influences of that time--Including Snoopy! We look at the original Toon Town and compare it to how it looks today, to include the addition of Mickey and Minnie's Runaway Train. It's the same attraction as the one at Disney's Hollywood Studios, but it isn't because of an amazing queue. We'll talk all about that, and other little details of this town built on celluloid. Join us during Disneyland's 70th anniversary where we celebrate Mickey's Toon Town! ________________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

- Interview with John Roy from Dawson Knives (0:10) - Gold and Silver Market Analysis (2:08) - Technical Analysis vs. Fundamental Demand (7:25) - The Future of Silver Prices (18:27) - The Role of AI in Medicine (37:40) - The Potential for AI in Government (51:14) - The Future of AI in Various Industries (56:12) - The Role of AI in Self-Reliance and Preparedness (59:39) - The Potential for AI to Improve Health Outcomes (59:59) - The Role of AI in Addressing Global Challenges (1:09:48) - Trump's Aggressive Stance on Greenland (1:10:08) - Historical Comparisons and Global Reaction (1:24:34) - Rationality and International Perception (1:28:56) - Economic and Political Implications (1:38:27) - Challenges for Businesses in 2026 (1:41:56) - Innovation and Automation in Manufacturing (1:49:04) - Customer Service and AI Integration (2:02:38) - Economic Trends and Market Dynamics (2:08:49) - Values and Integrity in Business (2:12:44) - Future of Work and Education (2:30:34) - New Year's Sale and Special Offers (2:34:07) - Health Ranger Store 2026 New Year's Sale (2:39:38) - Free Books Offer for High Spenders (2:41:01) - Third-Party Vendor Discounts (2:42:53) For more updates, visit: http://www.brighteon.com/channel/hrreport  NaturalNews videos would not be possible without you, as always we remain passionately dedicated to our mission of educating people all over the world on the subject of natural healing remedies and personal liberty (food freedom, medical freedom, the freedom of speech, etc.). Together, we're helping create a better world, with more honest food labeling, reduced chemical contamination, the avoidance of toxic heavy metals and vastly increased scientific transparency. ▶️ Every dollar you spend at the Health Ranger Store goes toward helping us achieve important science and content goals for humanity: https://www.healthrangerstore.com/ ▶️ Sign Up For Our Newsletter: https://www.naturalnews.com/Readerregistration.html ▶️ Brighteon: https://www.brighteon.com/channels/hrreport ▶️ Join Our Social Network: https://brighteon.social/@HealthRanger ▶️ Check In Stock Products at: https://PrepWithMike.com

Send us a textIn this inspiring episode of Living the Dream with Curveball, we sit down with Frank Scarso, author and CEO of Avanza Capital, whose life story embodies the essence of second chances. After spending over two decades on Wall Street, Frank faced a personal crisis that led him to addiction and homelessness. Now, with eight years of sobriety under his belt, he is not only sharing his journey through his upcoming book, *The Hard Way Home*, but also making a significant impact in the small business community by deploying over $250 million in funding across 48 states. Frank reflects on the importance of redemption, the lessons learned from his past, and how he transformed his struggles into a mission to help others. He discusses the unique challenges small businesses face in securing funding and how Avanza Capital strives to provide swift and honest support. Join us as Frank shares powerful insights on resilience, accountability, and the profound impact of kindness in leadership. Discover more about Frank and his initiatives at www.avanza.nyc.Support the show

Psilocybin is neurologically proven to unwire years of bad habits, enhancing focus, emotional control, and mental clarity. Society has intentionally hidden the truth about how this powerful compound can optimize your mind and body, but that changes now. In episode 847 of the Savage Perspective Podcast, host Robert Sikes sits down with Adam Schell, a former cannabis industry insider who now dedicates his life to psilocybin. Adam shares his incredible story, from a life altering psychedelic experience to losing millions and rebuilding. He explains the real science behind how microdosing psilocybin improves brain function, helps manage trauma, and promotes spiritual growth. They discuss the difference between a microdose and a hero dose, who is a good candidate for each, and why these substances are far safer and more beneficial than alcohol. This conversation reveals how you can use this tool to improve your health and become a more effective human being.If you are ready to apply this same level of optimization to your physique, join Robert's FREE Bodybuilding Masterclass to learn the proven system for building muscle and achieving your fitness goals. https://www.ketobodybuilding.com/registration-2Code "SAVAGE" to save 15% off Adam's Site BrainSupremeGet Keto Brick: https://www.ketobrick.com/Subscribe to the podcast: https://open.spotify.com/show/42cjJssghqD01bdWBxRYEg?si=1XYKmPXmR4eKw2O9gGCEuQChapters:0:00 - Microdosing vs. Hero Dose: What's The Difference? 1:10 - The Philosophy of Building an Authentic Business 3:35 - How My First Psychedelic Trip Changed My Life Forever 6:00 - An Unforgettable Encounter With a Traumatized Veteran 8:29 - Why I Left The Cannabis Industry For Psychedelics 10:34 - The "Glorious Mutation" That Created Our Unique Strain 11:10 - A Beginner's Guide to Psilocybin Doses 13:20 - The Realistic Expectations for Microdosing 16:02 - Who Should Consider a "Heroic Dose" of Psychedelics? 18:04 - The Science of What Psilocybin Actually Does to Your Brain 19:54 - "Vertical" vs. "Horizontal" Psychedelics (Mushrooms vs. LSD/DMT) 22:12 - How a Hero Dose "Turns On The Lights" in Your Mind 24:39 - How Psychedelics Define My View of God & Religion 27:01 - Unlocking The "Ethereal Mycelium Network" 28:33 - Does Psychedelic Use Align with Organized Religion? 30:39 - Why I Can No Longer Support My "Home Team" 33:44 - I Lost $6.5 Million and Almost Got Myself Killed 36:10 - My Stance on Cannabis After Leaving The Industry 38:20 - My Book Deal Imploded, The Housing Crisis & Michael Jackson 41:45 - The Critical Difference Between Weed and Mushrooms 44:12 - The Downsides of Weed vs. Psilocybin 47:32 - Is It Possible to Get "Stuck" in a Bad Trip? 50:16 - Is Using Psychedelics for Growth "Cheating"? 53:04 - The Ancient & Mystical History of Psychedelics 55:25 - Why There Is a Stigma Against Psychedelics 58:05 - A Breakdown of Our Life-Optimizing Formulas 1:01:21 - How to Find Your Perfect Microdosing Protocol 1:05:33 - Does The Effect of Microdosing Wear Off? 1:08:32 - What Makes Our Brand Different From The Rest? 1:10:33 - Our Unrivaled Approach to Customer Service 1:14:24 - Where to Find More Information & A Discount Code

Dr. Michael Salla hails Author and Explorer Brad Olsen as “The Indiana Jones of our Time”.  Having self-financed his own expedition to the Icy Continent, Brad Olsen joins the show sharing with our host and intrepid adventurer, Brad Wozny, juicy reveals from his upcoming book “Secrets of Antarctica: The Untold History of the Ice Continent”.  Dive deep into Antarctica's most forbidden mysteries with the receipts, as Brad Olsen exposes jaw-dropping secrets buried beneath the ice including centuries-old map, FOIA data, and eyewitness accounts from whistleblowers  that “they” don't want you to know: from ancient civilizations to apocalyptic hidden truths!  You won't believe what's really lurking beyond the ice wall until you hear this mind-blowing interview! Pre-order “Secrets of Antarctica: The Untold History of the Ice Continent” from Brad at http://www.CCCPublishing.com     ⚡️ Instant Match of FREE SILVER or Gold (qualifying orders) Start Here → http://www.BuddhaLovesGOLD.com   This is the Silver Squeeze launching a new era of Pricing the Cabal can't stop!

What if Quantum Healing wasn't just a concept… but a practical, God-aligned power from within you can tap into today? In this episode, Reiki Master and host Brad Wozny is joined by his  friend Lisa Schermerhorn, herself a Reiki Master, licensed hypnotherapist, international best-selling author, and co-creator of Dr. Joe Vitale's ZERO LIMITS movie. Lisa now teaches mind-powered spoon bending, deep subconscious reprogramming, shares Quantum Healing techniques and the energetic science behind the LifeWave X39 patch plus your body's natural healing intelligence. Inside this conversation, you'll discover: ✨ How Quantum Healing actually works ✨ Why divine-feminine intuition amplifies X39 results ✨ What spoon bending teaches you about energy, belief, and mastery ✨ The hidden principles behind “ZERO LIMITS” and real self-liberation ✨ Why now is the time to activate your highest self If you're ready to awaken your quantum abilities, strengthen your connection to God, and step deeper into your soul's mission… this one is for you. Follow or get in touch with Lisa at http://www.liveyounger.com/lisamindset    ⚡️ Instant Match of FREE SILVER or Gold (qualifying orders) Start Here → http://www.BuddhaLovesGOLD.com   This is the Silver Squeeze launching a new era of Pricing the Cabal can't stop!

We remain under the Law of War Manual during the Special Operation to Save the World.  MBA, US Army Veteran Derek Johnson joins former Canadian Infantry Soldier and our host, Brad Wozny discussing the latest Deep State moves and counters happening at the highest levels (including Gold, Silver and military tribunals).   ⚡️ Instant Match of FREE SILVER or Gold (qualifying orders) Start Here → http://www.BuddhaLovesGOLD.com   This is the Silver Squeeze launching a new era of Pricing the Cabal can't stop!