Podcasts about Customer service

In this weeks episode of Insurance Town, The Mayor welcomes good buddy Patrick McBride to the show. Patrick, a seasoned insurance professional, shares his journey, experiences, and insights on the industry's evolving landscape.Key Highlights:The Last Few Years in the Industry: Patrick reflects on how the last couple of years have been "wicked" due to the rapid changes in technology and the industry's shift towards innovation. He provides perspective on how to stay ahead amidst these changes.Staying Connected in a Changing World: The conversation shifts to the importance of maintaining relationships in the insurance world, especially in a post-pandemic landscape. Patrick talks about his strategies for staying connected with colleagues and clients while continuing to adapt to the evolving industry.Customer Service and Technology: The conversation digs deep into how the evolution of technology has transformed customer service in the insurance world. Patrick emphasizes the need for agencies to use tech to enhance the client experience—whether it's through automation or more personalized service. They discuss tools like AI chatbots, data analytics, and client portals, which not only make processes faster but allow for a more tailored approach. As Patrick points out: "The best tech makes great service feel effortless."Patrick shares a few stories where tech simplified otherwise complex processes for clients, noting how a quick turnaround and personalized communication helped retain customers. The duo also touches on the challenge of finding a balance between automation and the human touch. "At the end of the day," says Patrick, "clients still want to know there's a real person behind the scenes who cares about them."Rapid Fire Questions Segment: In a fun and fast-paced part of the episode, Heath puts Patrick in the hot seat with rapid-fire questions. Get ready for some hilarious and insightful moments as Patrick reveals:Favorite tech tool for improving customer service.Worst business advice he ever received.Favorite networking event (besides Indy Tech, of course!).Go-to grilling recipe—yes, there's a little cooking talk!And much more!Customer Service Tech Takeaways for Insurance Pros:Speed & Efficiency with Tech: Use technology to streamline repetitive tasks like policy changes, claims processing, and FAQs to free up more time for personalized client interactions.Human Touch: While automation is a game-changer, it's crucial to maintain a human connection for the moments that matter. Clients value tech for convenience but trust is built through real relationships.Data-Driven Personalization: Tools that provide data insights can help agents understand client preferences and needs, making their outreach and service more meaningful.Don't Miss:Laugh-out-loud moments from the rapid-fire segment.Patrick's take on the biggest customer service pitfalls and how to avoid them in today's tech-driven world.Takeaways for Insurance Professionals:Importance of attending industry events like Indy Tech to network and stay updated on new trends.How to stay agile and adaptive to change in a "wicked" industry.Strategies for staying connected with your professional network, even when you can't always meet in person.Don't Miss:Hilarious stories from the Indy Tech event that will keep you laughing.Patrick's take on how insurance professionals can thrive in today's rapidly evolving environment.Subscribe & Review:Don't forget to subscribe to Insurance Town on your fa

In this episode of the Investor Fuel Podcast, host Leo Wehdeking interviews Vanessa Perry, a seasoned credit repair specialist. Vanessa shares her journey in the credit repair industry, discussing the challenges she faced, her approach to helping clients improve their credit scores, and her plans for future business expansion. The conversation highlights the importance of integrity in the credit repair business and the impact of good credit on individuals' lives.     Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

Summary: In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the six key areas that separate good companies from iconic brands. They explore the importance of physical experience, atmosphere, ease of doing business, technical excellence, operational details, and hospitality in creating customer evangelists. The conversation emphasizes the need for companies to excel in all areas to build brand loyalty and provide a seamless customer experience. John shares insights on how to audit these components and the significance of training employees in hospitality to enhance customer interactions. Takeways: To create customer evangelists, excel in six key areas. Physical experience often gets overlooked until it's a problem. Atmosphere can transform emotional connections to brands. Ease of doing business is crucial for customer satisfaction. Technical excellence should be a differentiator, not just a requirement. Operational details are often invisible but impactful. Hospitality is about how you make customers feel valued. Training for hospitality is often undervalued in organizations. Regular audits of customer experience components are essential. Improving one area can lead to quick wins in customer loyalty. Chapters: 00:00Introduction to Customer Experience Excellence 01:28The Six Key Areas of Customer Experience 04:13The Importance of Physical Experience 05:55Creating Atmosphere: The Emotional Connection 10:55Functional Ease: Making Business Simple 12:06Technical Excellence: Beyond Competence 13:39Operational Details: The Invisible Backbone 17:23The Role of Hospitality in Customer Experience 21:45Training for Hospitality: Bridging the Gap 24:49The Interconnectedness of the Six Components 30:17Auditing Customer Experience 32:19Quick Wins for Customer Loyalty 34:50Creating Customer Evangelists: The Challenge   This episode is sponsored by The Customer Experience Executive Academy.  Learn more here   Links: Fin.ai/csrevolution  Learn more about how Fin, the #1 customer service agent! Ask John!  Submit your questions for John, to be aired on future episode:  tdg.click/ask Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Books:  https://thedijuliusgroup.com/shop/ Blogs on Above and Beyond Culture: https://thedijuliusgroup.com/category/above-beyond-culture/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

This week we celebrate the 54th Anniversary of Walt Disney World. While the "hoopla" for non-milestone anniversaries is minor at best, There has been a great deal of efforts to recognize the heritage of Walt Disney World while still stepping forward into the future. Yes, there are lots of new projects and with that the farewell of many things that we hold dearly There are many facets of Walt Disney World that are no longer around, but there are many places where efforts are really made to cherish and remember its past. We look at new ways Disney has in recent years acknowledged its heritage. These references play homage to the resort's roots. Since this week is the opportunity to celebrate Walt Disney World's anniversary, join us as we remember its story and heritage. ________________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 ____________________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

Welcome to this Wednesday edition of RealAg Radio! On today's show, your host Shaun Haney is joined by: Ken Motiuk, author of the Culture of Control, to discuss the Canadian Wheat Board and the idea of cultural control in Canada; Scott Peters, of CANTERRA SEEDS for a spotlight on customer loyalty and honouring long-time customers;... Read More

Welcome to this Wednesday edition of RealAg Radio! On today's show, your host Shaun Haney is joined by: Ken Motiuk, author of the Culture of Control, to discuss the Canadian Wheat Board and the idea of cultural control in Canada; Scott Peters, of CANTERRA SEEDS for a spotlight on customer loyalty and honouring long-time customers;... Read More

Episode Summary This week on Dental Drill Bits, Dana and Sandy open up about real-world customer service experiences that prove just how important it is to put yourself in the patient's shoes.  Dana kicks things off with her eye doctor visit, from tiny-font registration forms to confusing waiting rooms and perfume-passing that crossed the line. She then shares what her tire appointment taught her about easing patient anxiety and making sure customers leave with confidence. Sandy brings her own story to the table about trying to buy fireplace logs, only to be talked out of making the purchase by the very person answering the phone. Together, they explore what it means to honor the customer's current concern, anticipate their questions, and create experiences that build trust. If you've ever wondered how the smallest details can make or break customer loyalty, this episode will make you rethink every touchpoint in your practice. Key Takeaways Always imagine yourself in the customer's position—what feels confusing vs. reassuring? Honor the customer's current concern, even if you think they need something else. Anticipate wants, questions, and needs before the customer even asks. Every interaction is an opportunity to build confidence—or lose it.

Blackwire Designs is a special type of distributor in the CI channel, in that they have a team that's intimately aware of the challenges faced by a custom integrator—because they're all former installers in their own right. At CEDIA Expo 2025, we sat down with Cody Crossland, Vice President, Sales and Customer Service at Blackwire Designs, to explore how they leverage that collective experience both internally and in how they work with integrators and manufacturers. In addition, Cody shares some business updates, and we talk trends in the channel. https://www.youtube.com/watch?v=gsWYWTT_-Jk

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 194 New Guy Bill Is Back, Wide Open Thefts And Meeting The Legendary Hugh McCall This is C.T.C.S.  Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-like-it-s-live--4113802/support.

In dieser Folge dreht sich alles um den modernen Vertrieb – und darum, warum gelebte, echte Kundenzentrierung heute der Schlüssel zum Erfolg ist. Wir sprechen darüber, wie sich die Rolle des Vertriebs verändert hat, welche Chancen Technologie und KI eröffnen und warum Marketing, Sales und Customer Service enger zusammenspielen müssen als je zuvor. Außerdem stellen wir dir smarte Tools vor, die dich dabei unterstützen, deinen Vertrieb noch kundenzentrierter und effektiver zu machen.▿ Alle Links und mehr Informationen findest du auf der Website www.cx-talks.com und in den ►Shownotes auf Spotify (Abonnenten des Podcasts), Apple ("Website der Episode"), alternativ auf https://cx-talks.podigee.io

What if you could finally prove that emotions, not just price or product features, are the real drivers of revenue, retention, and revenue growth? Too many leaders know their teams create powerful emotional connections, yet they're told “emotion is a soft skill” by the very people who control the budgets. That disconnect leaves organizations stuck defending their work instead of proving its true impact. In this episode, Stacy Sherman changes that conversation. She explains why legacy metrics like CSAT and NPS fall short, and how companies like translate small emotional gestures into massive financial results. More importantly, she shares a clear framework that shows leaders exactly how to measure emotional ROI and three practical steps you can take this week. By the end, you'll see why emotion isn't a soft skill; it's the new currency of customer experience and the most strategic advantage your business has. Learn more at   Book time with Stacy Sherman through this   Listen to HBC full episode  

Let's welcome our first guest this week, Eric Jordan, a third-party logistics broker at SPI Logistics, talking about his journey to becoming an independent agent and running a successful freight agency! Eric shares the early grind of making 75 cold calls a day, creative ways he landed customers, and how relationships and referrals now drive half his business. We dive into the reality of sales pre- and post-COVID, why industry specialization matters more than ever, how a support structure allows agents to move high-value freight without missing a beat, and the hardest lessons he learned about contracts, financial discipline, and protecting your business!   Connect with Eric Email: ejordan@spi3pl.com  Phone: 404-993-9005  

In this episode, we welcome back Arun Chaudhry, Director and CBO at m.Stock, to discuss the monumental changes in India's financial markets since their last meeting three years ago. From the surge in demat accounts to the growing influence of retail investors, this conversation dissects every major trend. Arun speaks candidly about the industry's challenges and opportunities, including the myth of quick profits, the reality of market manipulation, and the critical role of technology and trust. He also demystifies the buzz around Margin Trading Facility (MTF) and shares his long-term outlook for the Indian economy and stock market.✔ m.Stock's goal to add 100 million more customers and how their platform is built for scale. ✔ The shift from a brokerage-dependent industry to an information-driven one.✔ The rise of retail investors, now controlling 30% of market turnover. ✔ Why the industry is still not 'mature' despite a massive growth in demat accounts. ✔ The core differences between trading and investing, and why it's crucial to understand them. ✔ A deep dive into the pros and cons of Margin Trading Facility (MTF). ✔ Arun's surprisingly simple solution to the age-old problem of platform failures on big trading days. ✔ A powerful message for every investor: don't be afraid to stay in the market. Paisa Vaisa with Anupam Gupta is India's leading podcast on money, business, and how things really work. With over 4 million downloads and 450+ episodes since 2017, the show has featured 250+ experts across mutual funds, stocks, real estate, loans, education financing, insurance—and now, business owners and entrepreneurs breaking down how they actually make money. From decoding your personal finances to demystifying business models, Paisa Vaisa delivers candid, insightful, and jargon-free conversations.Listen on Spotify, Apple Podcasts, Amazon Music, JioSaavn, Gaana & more Watch full episodes right here on YouTube Explore more at ivmpodcasts.com Connect with Anupam Gupta: Twitter: @b50 Instagram: @b_50 LinkedIn: Anupam Gupta Follow IVM Podcasts We’re @ivmpodcasts on Facebook, Twitter & Instagram .See omnystudio.com/listener for privacy information.

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 194 New Guy Bill Is Back, Wide Open Thefts And Meeting The Legendary Hugh McCall This is C.T.C.S.  Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

How to respond to residential school denialism Guest: Sean Carleton, Ph.D Associate Professor, Departments of History & Indigenous Studies Even a Masters Degree won't help you get a job anymore Guest: Viet Vu, Manager of Economic Research at the DAIS Public policy think tank at Toronto metropolitan University Customer Service lines are dropping calls on purpose? Guest: Amas Tenumah,  Author & keynote speaker and consultant in Customer Experience, Technology & Stoicism. The Canada post strike is hitting seniors the hardest Guest: Gabrielle Gallant, director of policy at the National Institute on Ageing What is the Dunning-Kruger Effect? Guest: David Dunning, American social psychologist and professor of psychology at the University of Michigan Learn more about your ad choices. Visit megaphone.fm/adchoices

Customer Service lines are dropping calls on purpose? Guest: Amas Tenumah,  Author & keynote speaker and consultant in Customer Experience, Technology & Stoicism Learn more about your ad choices. Visit megaphone.fm/adchoices

Summary Traditional customer feedback is broken. Post-call surveys and quarterly reports are too slow, cumbersome, and overly focused on the company's needs rather than the customer's reality. By the time insights land on a dashboard, the customer has already left—or worse, lost trust. In this episode of The Intuitive Customer, I (Colin Shaw) and Professor Ryan Hamilton sit down with Devidas Desai, SVP of Product Leader at ASAPP, to explore how AI that listens is reshaping the way organizations understand and respond to customers in the moment. We delve into why silence doesn't mean satisfaction, why feedback must shift from lagging indicators to real-time signals, and how AI can transform agents into superheroes rather than script-readers. Along the way, Devidas shares his bold vision for the “death of dashboards” and why the future is “anti-dashboard.” If you've ever felt trapped in a maddening customer service loop (looking at you, broadband companies), this episode will resonate. More importantly, it will show you what's possible when organizations finally stop treating feedback as an autopsy and start listening in real time. Best Quote: “AI that listens isn't about replacing humans—it's about keeping the human in the loop, so customers get both speed and empathy in the same conversation.” Davidas Desai, SVP, Product Leader at ASAPP Key Takeaways Feedback as Autopsy: Traditional surveys and dashboards give you a post-mortem, not a diagnosis. By the time you act, the damage is done. Silence ≠ Satisfaction: No feedback often means customers have given up on you—not that they're happy. Real-Time > Real Late: True customer experience happens in moments, not in reporting cycles. AI that listens can capture sentiment, intent, and context as it unfolds. Human in the Loop: AI doesn't replace humans—it augments them. The best systems blend automation with empathy and judgment. Agent Superpowers: With AI, agents can enter conversations fully briefed, emotionally aware, and guided toward the best next step. Less paperwork, more trust-building. Anti-Dashboard Future: Forget drowning in charts. The next wave is conversational dashboards where you ask questions, and AI gives clear, plain-language answers. Trust is the Endgame: Customers, agents, and leaders all need to trust the system. Real-time listening, done right, rebuilds that trust. Resources: Davidas Desai, SVP, Product Leader at ASAPP - https://www.linkedin.com/in/devidasdesai/ ASAPP https://www.asapp.com/   About the Hosts: Colin Shaw is a LinkedIn 'Top Voice' with a massive 284,000 followers and 87,000 subscribers to his 'Why Customers Buy' newsletter. Shaw is named one of the world's 'Top 150 Business Influencers' by LinkedIn. His company, Beyond Philosophy LLC, has been selected four times by the Financial Times as a top management consultancy. Shaw is co-host of the top 1.5% podcast 'The Intuitive Customer'—with over 600,000 downloads—and author of eight best-sellers on customer experience, Shaw is a sought-after keynote speaker. Follow Colin on LinkedIn.   Ryan Hamilton is a Professor of Marketing at Emory University's Goizueta Business School and co-author of 'The Intuitive Customer' book. An award-winning teacher and researcher in consumer psychology, he has been named one of Poets & Quants' "World's Best 40 B-School Profs Under 40." His research focuses on how brands, prices, and choice architecture influence shopper decision-making, and his findings have been published in top academic journals and covered by major media outlets like The New York Times and CNN. His work highlights how psychology can help firms better understand and serve their customers. Ryan has a new book called “The Growth Dilemma: Managing Your Brand When Different Customers Want Different Things” Harvard Business Press 2025  Follow Ryan on LinkedIn. Subscribe & Follow Apple Podcasts Spotify   This show was recorded in partnership with ASAPP  

In this episode, Heather Haro welcomes Ronald Collins (Senior VP, RxBLU) and Andrea Sumlin (Sales Director, RxBLU) to break down the strategies every pharmacy owner needs to compete and WIN with cash-first models.   **Show Notes:** 1. **Introduction** [0:00] 2. **Introduction of RX Blue and Its Features** [1:56] 3. **Demo of RX Blue's Cash Prescription Features** [5:20] 4. **Advantages of RX Blue's Cash Pricing Structure** [13:26] 5. **Customer Service and Support at RX Blue** [25:01] 6. **Pricing and Implementation Details** [29:37] 7. **Conclusion and Call to Action** [31:08]     ----- #### **Becoming a Badass Pharmacy Owner Podcast is a Proud to be Apart of the Pharmacy Podcast Network**

In this engaging conversation, Sabine Kvenberg interviews James, the founder and CEO of Atlas, a company that is redefining clean and effective nutrition through innovative protein bars. James shares his journey from a young boy fascinated by nutrition to an entrepreneur who faced numerous challenges while building his brand. The discussion explores the significance of curiosity, the impact of consumer education, and the influence of personal choice in the food industry. James emphasizes the need for better nutrition solutions and the significance of direct consumer relationships in business. Learn more and enroll: https://www.sabinekvenberg.com/Vibrant-Voices Chapters 00:00 – The Genesis of Atlas Bar 01:57 – Introduction 05:08 – Curiosity and Cultural Experiences 10:18 – The Entrepreneurial Spirit 14:20 – Vibrant Voices Network 16:19 – Overcoming Challenges 18:54 – Vision for a Healthier Future 23:12 – Consumer Power and Education 29:06 – The Importance of Customer Service 33:22 – Product Offerings and Future Plans 37:30 – Advice for Aspiring Entrepreneurs   Follow me on Social Media: IG: https://www.instagram.com/sabinekvenberg/ LinkedIn https://www.linkedin.com/in/sabine-kvenberg/ Facebook Page: https://www.facebook.com/ImpactCommunicationCoaching/ TikTok https://www.tiktok.com/@sabinekvenberg Twitter X https://twitter.com/sabinekvenberg Youtube: https://www.youtube.com/@livingyoung-havingfun103

Today's episode of the Punk CX podcast is with Ty Givens, who is the Founder and CEO of CX Collective, where she partners with ambitious brands to build customer experience programs that don't just keep up—they lead. Ty joins me today to talk about how emotional labour and systems thinking are missing from leadership, why there is a better way to reduce employee churn and inconsistency rather than chasing tools, burnout for team leads, and how to get fast-growing support teams that are often structurally shaky onto a more steady footing without losing momentum. This interview follows on from my recent interview – Think you know Gen Z? Think again – Interview with Matt Powell of Great State – and is number 555 in the series of interviews with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

I've been asked many times how you plan a trip to Disneyland. This time, it came from my wife's brother and his wife, along with their son. So this one's for you! But it's for anyone who really wants to know how to best manage a stay at Disneyland. And I give great consideration to how folks used to visiting Walt Disney World might take this on. So this is also for you. And then we have our regular visitors. Hopefully there's something it for you as well! All said and done, let's talk about not only all the details of planning a trip to the Disneyland Resort, but how to maximize your days in the park. And let's consider the most fiscally responsible way to do this. I think you'll find this podcast to be perhaps your best preparation for visiting the Happiest Place on Earth. It comes with decades (too many to name) of experience. So let's head to Disneyland! ________________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 ____________________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

Hey CX Nation,In this week's episode of The CXChronicles Podcast #267, we welcomed Michele Shane, SVP Business Development at UJet.CX based in San Francisco, CA. UJET is a next-generation cloud contact center platform that leverages AI to modernize the customer experience. The UJet.CX platform & services embed intelligent automation at every touchpoint, empowering agents, optimizing customer journeys, and transforming operations into real-time insight engines.In this episode, Michele and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that Michele & her team think through on a daily basis to build world class customer experiences.**Episode #267 Highlight Reel:**1. Human-centric approach to CX & growing your business 2. Power of people over technology & building your vision 3. Slow is smooth & smooth is fast 4. Importance of constant feedback from customers, employees & builders 5. Taking action on the right bits of customer feedback Click here to learn more about Michele ShaneClick here to learn more about UJet.CXHuge thanks to Michele for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the customer experience & contact center space into the future. For Apple & Spotify podcast listener friends, make sure you are following CXC & leave a 5 star review so we can find new members of the "CX Nation". You know what would be even better?Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks to name a few) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders!Want to see how your customer experience compares to the world's top-performing customer focused companies? Be one of our Pioneer users of the recently launched CXC Healthzone, an intelligence platform that shares benchmarks & insights for how companies across the world are tackling The Four CX Pillars: Team, Tools, Process & Feedback & how they are building an AI-powered foundation for the future. Thanks to all of you for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

#107.Josh sits down with Jesse Stein, founder of Hermetic AI, to explore how artificial intelligence is transforming hospitality management and customer engagement in the restaurant industry. Stein shares his vision for making AI interactions feel genuinely human while helping restaurants streamline event management and build stronger customer relationships through personalized experiences and strategic follow-up.The conversation covers the evolving role of technology in hospitality, from the surprising power of handwritten notes in customer engagement to sophisticated AI models that enhance rather than replace human connection. Stein and Sharkie examine practical sales strategies including the psychology of reciprocity, the importance of understanding customer needs, and how restaurants can leverage platforms like LinkedIn for business networking. They also address the critical need for contingency planning in restaurant operations, learning from past mistakes, and why creating memorable experiences often drives more value than focusing solely on material offerings, all while exploring how Hermetic AI's solutions can help restaurants nurture customer relationships that translate into increased loyalty and sales.Links and resources

Raise your hand if you’ve ever told yourself, “I’ll be happy when…”

Where do you start with customer experience strategy?As a CX leader, you've probably faced the overwhelming question: Where do I start? In this episode, Jeannie Walters explores this challenge and shares how to find clarity when building a customer experience strategy.Drawing from real conversations with CX leaders, Jeannie introduces the CXI Navigator Framework, which highlights four essential parts of an effective strategy:Intentional Success – Defining what success really looks like.Customer Collaboration – Listening to and engaging with customers meaningfully.Cultural Commitment – Building a culture where everyone plays a role in CX.Experiential Innovation – Looking ahead to disrupt and improve through the customer experience.You'll also hear how the CXI Compass can help you pinpoint where to begin, whether it's strengthening culture, refreshing a Voice of the Customer program, or sparking innovation.If you've ever struggled to know the right starting point, this episode offers practical guidance to help you prioritize, define success, and create momentum in your customer experience journey.Resources Mentioned:Take the CXI Compass® assessment -- https://CXICompass.comExperience Investigators Website -- https://experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 193 New Guy Bill Hospitalized, Summertime with Teens And Fake Checks This is C.T.C.S.  Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-like-it-s-live--4113802/support.

Great customer service should be helpful, proactive, and built to solve problems, not create new ones. In this episode, I sit down with John Kim, Co-Founder and CEO of Sendbird, the customer communications platform powering more than 4,000 of the world's most popular digital applications and connecting over 320 million people every month. John shares his perspective as both a successful entrepreneur and Korea's former number one pro gamer to unpack how AI, testing, and consistency are changing the techn-enabled service game. We dive into: Why great customer service is proactive, problem-solving, and built around the customer's needs How omnichannel experiences create consistency across platforms with seamless handoffs Why customers now default to AI, expecting instant responses, quick solutions, and personalized follow-ups The mindset shift businesses need to overcome fear of AI and start small with simple solutions like FAQs and password resets The critical role of testing technology, pushing systems until they break before launch to ensure smooth, reliable customer experiences How the future of AI agents will feel as personal as your local business, remembering preferences and following up on purchases If you want to understand how to balance human empathy with AI efficiency and set your business up for consistent, scalable service, this episode will give you the playbook.

We've all had bad experiences with the nightmare of so-called "Customer Service.” Not that I want to play Can You Top This, but I'd be surprised - and have tremendous sympathy with you - if you actually can top my recent interaction with AT&T. The issue I had was double-billing of $829.99 for a new iPhone 16.   Here's an overview of what happened:   AT&T double-billed me for an iPhone 16 I invested a total of 10 hours, 53 minutes with a 1 Chat Bot & 21 Human Chat Agents  The Chat transcript is 34 pages long I abandoned an effort to call AT&T Customer Support after being cut off following 32 minutes on hold (Why would I expect the phone company to have a well-functioning phone system???) I miraculously found a place online to file a formal, legal complaint with AT&T's Office Of The President (Trust me, you want the additional info I'll provide below...)

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 193 New Guy Bill Hospitalized, Summertime with Teens And Fake Checks This is C.T.C.S.  Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

Another great session with Bill Price talking about Silent Sufferers and the future of Customer-Managed Relationships (which is way more accurate than CRM or Customer Service)

Don D and Bigg Doom are Back With Another One! We Are Joined By Tray and Dess. First, We Start with Clocking In Jobs, Customer Service, Leaving one guy for something the next one does, Keeping a Couple Plan Bs to the side, and Should Carmelo Thank Lala! Then, We Move On To Not Liking New People, DMing the main girl, Inbox Harassment, and Opposite Sex Besties. We End With Predatory Songs, Is Special Occasion Sex Mandatory & More!

Jesse Zhang is the Co-Founder and CEO @ Decagon, the conversational AI platform for customer experience. As one of the fastest growing companies in the valley, they have raised over $230M at a last round price of $1.5BN. Prior to Decagon, Jesse founded Lowkey (acquired by Niantic), studied CS at Harvard, and worked at places like Google, HRT, Citadel, and Intel. AGENDA: 00:00 Introduction and Sponsor Messages 03:43 Olympiad Mathematician to Startup Founder 05:34 Selling to Niantic and What I Did Differently the Second Time 07:16 Why 90% of Founders Build Companies the Wrong Way 12:19 Scaling to $50M ARR in 15 Months 31:31 Is the AI Talent War Out of Hand: How To Compete with Meta Pay Packets 32:38 Why Remote Work is Total BS 34:06 Competitors in AI Customer Experience: Sierra, Intercom and more 37:34 AI Market Predictions 44:56 Embracing Stress and Winning Culture 50:13 Quick Fire Questions: Most Underrated AI Founder, Biggest Changed Opinion      

In this episode of the Investor Fuel podcast, host Michelle Kesil interviews Richard Yeppez, a mortgage lender focused on helping individuals achieve homeownership. Richard discusses his approach to making the mortgage process accessible and less intimidating, emphasizing transparency and support for clients. He shares insights on common challenges faced by homebuyers, the importance of social media and AI in growing his business, and his commitment to serving first-time homebuyers and investors alike. Richard's passion for helping others navigate the complexities of homeownership shines through as he outlines his goals for the future and the tools he provides to empower clients.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

Summary: In this episode of the Customer Service Revolution, Denise Thompson and John DiJulius discuss the changing landscape of customer service, particularly focusing on Southwest Airlines. They explore how the airline, once a leader in customer satisfaction, is facing challenges due to management decisions prioritizing profits over customer experience. The conversation delves into the importance of employee engagement, the impact of negative cues in customer interactions, and the need for businesses to maintain a customer-centric approach to thrive in a competitive market. Takeways: Southwest Airlines was once a leader in customer service. The airline's profitability has declined due to management decisions. Happy employees lead to happy customers. Negative cues can significantly impact customer experience. The language used in customer interactions matters. Management's paranoia can lead to overly strict policies. Companies built on customer experience tend to outperform others. The tone of voice in customer service is crucial. Southwest's shift from open seating to assigned seating reflects broader industry trends. Customer service strategies must evolve to maintain relevance. Chapters: 00:00Introduction and Overview of Customer Service Revolution 02:00The Evolution of Southwest Airlines 04:18Profitability and Customer Experience 09:25Negative Cues in Customer Service 16:45Conclusion and Final Thoughts   This episode is sponsored by Fin.  Learn more at Fin.ai/csrevolution Links: Fin.ai/csrevolution  Learn more about how Fin, the #1 customer service agent! Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Books:  https://thedijuliusgroup.com/shop/ Zappos call:  https://thedijuliusgroup.com/is-zappos-really-that-good-at-customer-service-manager-fired-for-responses-to-online-reviewers/ Blogs on Above and Beyond Culture: https://thedijuliusgroup.com/category/above-beyond-culture/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

Enea Dervishi is the Operations Director at Simetrix Solutions. He is based in Durres, Albania. Last month, Enea published an article in Customer Think titled "From Beaches To Business: Is Albania's BPO Wave About To Break?" The article kicked off a fevered discussion on LinkedIn because it did not focus on the usual BPO regional comparisons - how many airports, graduates etc... it directly compared the BPO possibilities in Albania with much larger and established destinations such as South Africa and India. Albania is on track to join the EU soon and although it is in Europe, companies there can compete with many regions that are much further away. Is it a hidden gem for European nearshoring? Mark Hillary and Peter Ryan discuss this and then Mark speaks with Enea in the interview. https://www.linkedin.com/in/edervishi/ https://simetrix-solutions.com/ https://customerthink.com/from-beaches-to-business-why-albanias-bpo-wave-is-about-to-break/ SUMMARY Mark Hillary and Peter Ryan discuss the emerging CX delivery destination of Albania, highlighting its potential to compete with established BPO hubs like South Africa and the Philippines. Enea Dervishi, Director of Operations at Simetrix in Albania, notes the country's 20-year experience in BPO, multilingual capabilities, and cultural alignment with Western markets. Albania's proximity to Europe and its agile, personalized service are key attractions. Dervishi emphasizes the need for coordinated promotion and plans to expand Albania's presence in both the US and Europe, targeting American companies unfamiliar with Albania's BPO capabilities.

In this episode, Rick speaks with Lee Hodges of Torque Fitness. Torque was the Alloy vendor of the year last year and continues to be the sole provider of equipment for the Alloy franchise.They discuss the powerful blend of aesthetics, functionality, and foresight that makes Torque the go-to provider for Alloy Personal Training.Lee shares how his nearly 30 years in the fitness industry and his passion for strength training led him to Torque, where design isn't just about equipment -- it's about experience.The Torque approach is listening first, designing around client goals, and crafting space-efficient setups that look as good as they perform.Whether it's kettlebells or the multifunctional Racks, Torque's products are tailored for real-world training and long-term durability.Rick and Lee also look ahead to what's next: the integration of recovery tools, the enduring rise of strength training, and how drugs like GLP-1s may shift the focus from cardio to muscle preservation.Tune in to learn more!Key TakeawaysIntro (00:00)Lee Hodges' Professional Background (02:05)Transition to Torque and Philosophy (03:55)Torque's Unique Products and Design Philosophy (06:24)Torque's Process and Customer Service (11:29)Challenges and Solutions in the Fitness Industry (12:56)Future Trends and Industry Insights (13:08)Final Thoughts and Contact Information (28:14)Additional Resources:- Torque Fitness: https://www.torquefitness.com/—- Alloy Personal Training- Learn About The Alloy Franchise Opportunity---------You can find the podcast on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts.If you haven't already, please rate and review the podcast on Apple Podcasts!

In this conversation with Dr. Cié Gee from the University of Texas at San Antonio we explore the idea of leadership through the roles of line leader and door holder–familiar responsibilities from elementary school. Dr. Gee argues that the door holder is a less glamorous but potentially more important role than the line leader, and we discuss ways door holding opportunities present themselves in the normal course of work.   Key Takeaways:Being the line leader can be fun, but being a door holder is a critical role for the success of any venture. Leadership doesn't require a title, and it doesn't require grand gestures to convey care and concern for the people one is leading. As Mother Teresa said, “Not all of us can do great things. But we can do small things with great love.”If you're thinking about someone who held a door for you at some point in your career, reach out to them to let them know the effect they had on you.  Host:Doug McKennaUniversity Registrar, George Mason Universitycmckenn@gmu.edu   Guests:Dr. Cié GeeAssociate Vice Provost for Career-Engaged Learning, University of Texas at San Antonioginnifer.gee@utsa.edu References and Additional Information:Core Competencies: Leadership and ManagementCie Geehttps://www.linkedin.com/in/ciegee/   

Meenu Seda from IMGadgets joins us on the podcast to talk about her experience selling Temu. She explains how products are sent to Temu customers, what the commission fees are on Temu, and how their sales compare against Amazon.    Get mystery shopped for your brand and 2 competitors of your choice FOR FREE! Stord will provide a detailed report that outlines the specific areas you are out performing your competitors and where your competitors are outperforming you. Learn how your consumers truly experience your brand today!   In today's episode, we have a special guest who does things a little different compared to the rest of us.    Meenu Seda is the CEO of IMGadgets, and sells on Temu as an additional revenue stream alongside Amazon. She's here today to talk about Temu and how different it is compared to Amazon, particularly in regards to their commission fees, their pricing system, and their delivery system.    If you're a seller looking to expand your audience, this episode is just for you!    Timestamps 00:00 - Introduction to Temu and E-commerce Opportunities 02:54 - The Journey of a Canadian Seller on Temu 05:57 - Understanding the Product Landscape and Market Dynamics 09:00 - Sales Performance and Comparison to Other Channels 11:47 - Marketing Strategies and Advertising Tools on Temu 14:54 - Pricing Models and Commission Structure 17:57 - Creating High-Converting Listings on Temu 21:04 - How Reviews Work on Temu 24:00 - Returns and Customer Service on Temu 26:55 - Final Thoughts and Tips for Success on Temu   Meenu, thanks for coming on the podcast! We really appreciate your candor and informing us (and the audience) about what its like to be selling on Temu.    As always, if you have any questions or anything that you need help with, leave a comment down below if you're interested.   Don't forget to leave us a review on iTunes if you enjoy our content.   Thanks for listening! Until next time, happy selling!

With Disney having over 100 years as a company, there have been good times and a few tough times. But relatively speaking, the company has fared well over the long haul. It certainly has grown--enormously from its original roots as a small animation studio to one of the biggest media organizations across the globe. It is envied for its growth, but that growth isn't sustainable unless you're growing your employees in a sustainable way. Short term, corporations can do many things to make a quick turn around. Infused capital if nothing else. Show momentary good will and create great marketing campaigns will make people notice. But real admiration comes from sustained long term growth, not from quick overnight deals. And that growth comes from growing your employees. I'm joined today by Kim and Mac Cantrell of 2Impact, former guests on my podcast, who will share what's happening with organizations that are facing their own growth challenges. We'll talk about those, and we'll talk about something called "Soft Wiring" which is a practical approach to working with your employees to engage, motivate and empower them to grow the organization successfully. I'll share plenty of examples of what this looks like at Disney, and you'll see that these are things you can do in your organization as well. So join us on Disney Insights as we talk about how to grow your company by growing your employees. ________________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 ____________________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

In this episode, Stacey takes us behind the scenes—not of her business, but of herself. Continuing the visionary leadership series, this conversation dives deep into why your personal brand needs more than polish... it needs authenticity. You’ll learn: ✨ Why showing your real self (not just your CEO self) makes your brand magnetic✨ How years of performance shaped Stacey’s early business mindset—and what changed after 40✨ The difference between “Miss Stacey” and the Stacey behind the scenes✨ How being vulnerable and human creates stronger connections, loyalty, and community From breakfast radio to ballet to burnout, Stacey shares the journey of discovering who she really is behind the business—and how leaning into that truth has been transformational.

How many sales are you losing because you don't answer your phone?

Are you facing challenges in achieving optimal team performance and creating memorable customer experiences? Do your leaders leverage emotional intelligence to cultivate a thriving work culture? Listen to this episode of Doing Customer Experience (CX) Right, where host Stacy Sherman is joined by renowned expert Daniel Goleman. Together, they explain how emotional intelligence is crucial for maintaining a positive engaging workplace and elevating customer satisfaction levels. Discover effective leadership techniques that prioritize both employee and customer well-being. Learn how to foster an authentic organizational culture, and enhance performance through strategic hiring and empathetic development. For insightful strategies on leading with emotional acumen, visit . Grow as a CX Professional with our numerous   Book time with Stacy . 

Friday, September 12th, 2025Today, right wing activists and now federal authorities are targeting people who appeared to celebrate the death of Charlie Kirk on social media; potential threats trigger lockdowns at several HBCUs across the South; some appeals court judges have publicly admonished the Supreme Court's run on the shadow docket; we're getting more information on the shooter at the Colorado high school; a judge in Arizona has blocked the removal of dozens of immigrant children; the First Circuit Court of Appeals allows Medicaid cuts to Planned Parenthood; Senate Republicans on Thursday triggered a nuclear option to allow easy confirmation of Trump nominated judges; and Allison and Dana deliver your Good News.Thank You, DailyLookFor 50% off your first order, head to DailyLook.com and use code DAILYBEANS.  Guest: John FugelsangTell Me Everything - John Fugelsang, The John Fugelsang PodcastJohn Fugelsang - Substack@johnfugelsang.bsky.social - Bluesky, @JohnFugelsang -TwitterSeparation of Church and Hate by John Fugelsang - OUT NOW!Live with Allison Gill and Mary TrumpCheck out Dana's new website - DANAGOLDBERG.comStoriesColorado high school shooter was 'radicalized by some extremist network,' sheriff's department says | ABC NewsState Department warns immigrants against praising Kirk's death | The HillPotential threats trigger lockdowns at several HBCUs across the South | CNNSenate Republicans trigger 'nuclear option,' changing rules to speed up Trump nominees | NBC NewsAppeals court judges publicly admonish Supreme Court justices: ‘We're out here flailing' | POLITICOJudge temporarily blocks US effort to remove dozens of immigrant Guatemalan and Honduran children | AP NewsGood Trouble Here's the contact info for the Marriott Corporation:CEO: Anthony Capuano – anthony.capuano@marriott.comVP and Chief Customer Officer: Peggy Roe – peggy.roe@marriott.comBusiness Ethics concerns: business.ethics@marriott.comOr call their Customer Service hotline: +1-800-627-7468Here's an article on ICE Air activities in Northeast Ohio: Northeast Ohio is a big part of Trump deportation network **California needs your help | Proposition 50 Vote YES !! Yes On Prop 50 | Special Election Phone Banks - mobilize.us**Help ensure safety of public servants. Hold RFK Jr accountable by signing the letter: savehhs.org, @firedbutfighting.bsky.social on Bluesky**SIGN THE STATEMENT OF SOLIDARITY for the FEMA Katrina Declaration.**How to Organize a Bearing Witness StandoutFrom The Good NewsYou Can Vote For Dana !  2025 Out100: Cast your vote for Readers' Choice!!lionelslegacy.orgSurvivor benefits | SSAOur Donation LinksNational Security Counselors - DonateMSW Media, Blue Wave California Victory Fund | ActBlueWhistleblowerAid.org/beansFederal workers - email AG at fedoath@pm.me and let me know what you're going to do, or just vent. I'm always here to listen. Find Upcoming Actions 50501 Movement, No Kings.org, Indivisible.orgDr. Allison Gill - Substack, BlueSky , TikTok, IG, TwitterDana Goldberg - BlueSky, Twitter, IG, facebook, danagoldberg.comMore from MSW Media - Shows - MSW Media, Cleanup On Aisle 45 pod, The Breakdown | SubstackReminder - you can see the pod pics if you become a Patron. The good news pics are at the bottom of the show notes of each Patreon episode! That's just one of the perks of subscribing! patreon.com/muellershewrote Our Donation LinksNational Security Counselors - DonateMSW Media, Blue Wave California Victory Fund | ActBlueWhistleblowerAid.org/beansFederal workers - feel free to email AG at fedoath@pm.me and let me know what you're going to do, or just vent. I'm always here to listen. Find Upcoming Actions 50501 Movement, No Kings.org, Indivisible.orgDr. Allison Gill - Substack, BlueSky , TikTok, IG, TwitterDana Goldberg - BlueSky, Twitter, IG, facebook, danagoldberg.comCheck out more from MSW Media - Shows - MSW Media, Cleanup On Aisle 45 pod, The Breakdown | SubstackShare your Good News or Good TroubleMSW Good News and Good TroubleHave some good news; a confession; or a correction to share?Good News & Confessions - The Daily Beanshttps://www.dailybeanspod.com/confessional/ Listener Survey:http://survey.podtrac.com/start-survey.aspx?pubid=BffJOlI7qQcF&ver=shortFollow the Podcast on Apple:The Daily Beans on Apple PodcastsWant to support the show and get it ad-free and early?The Daily Beans | SupercastThe Daily Beans & Mueller, She Wrote | PatreonThe Daily Beans | Apple Podcasts

Best-Seller Bundle With 100 FREE Loads of Laundry & 50 FREE Loads of Dishwasher Detergenthttps://click.trulyfreehome.com/aff_c?offer_id=428&aff_id=5460 In this episode of the Evolving Wellness Podcast, host Sarah Kleiner discusses the hidden dangers of common household cleaning products and introduces guest Stephen, the founder of Truly Free. The conversation covers how conventional cleaning products can contain undisclosed toxic ingredients that pose health risks. Stephen shares his personal journey of creating Truly Free after his first child experienced severe eczema due to laundry detergents. The discussion dives into the ethical production practices of Truly Free, often prioritizing safety and efficacy over profit. Stephen talks about the company's commitment to sustainability, transparency, and social responsibility, including their work with deaf communities in Jamaica and Southeast Asia. They also touch on the broader impact of chemicals on health and the importance of consumer choices in driving industry change. Sarah and Stephen emphasize the necessity of voting with your dollars to support ethical and health-conscious businesses.About Truly Free homeTruly Free Home aims to free over ten million homes from harmful toxic chemicals and excess plastic waste. The company designs and delivers innovative, powerful, and family-safe cleaning products packaged in refillable and reusable formats that empower families to protect themselves while reducing their environmental footprint. Beyond their products, Truly Free Home is driven by a commitment to giving back—actively supporting safe-houses and orphanages in Haiti, the Dominican Republic, and Mexico, where they assist over 200 children with food, education, clothing, shelter, and hope for the futureFull product line (use code SARAHK to save) - https://click.trulyfreehome.com/aff_c?offer_id=238&aff_id=5460Sponsored By:→ Troscriptions | There's a completely new way to optimize your health. Give it a try at http://troscriptions.com/SARAHK, or enter SARAHK at checkout for 10% off your first order.→ Bon Charge| Go to https://us.boncharge.com/products/red-light-face-mask?rfsn=8108115.26608d & use code for SARAHKLEINER for 15% off storewide.Timestamps00:00 Coming Up00:25 The Impact of UV Brighteners in Laundry Detergents01:16 Introduction to Today's Guest: Steven of Truly Free03:58 Steven's Journey to Creating Truly Free11:22 The Evolution of Cleaning Products14:51 Challenges in the Green Cleaning Industry19:16 The Fragrance Loophole and Its Implications25:04 Chemical Warfare and Everyday Products26:19 The Layering Effect of Toxins27:16 Estrogen Dominance and Endocrine Disruptors29:26 The Profit Motive in Healthcare31:03 Commitment to Ethical Business Practices42:43 Customer Service and Community Trust45:36 Taking Control of Your Environment________________________________________This video is not medical advice & as a supporter to you and your health journey - I encourage you to monitor your labs and work with a professional!________________________________________Get all my free guides and product recommendations to get started on your journey!https://www.sarahkleinerwellness.com/all-free-resourcesCheck out all my courses to understand how to improve your mitochondrial health & experience long lasting health! (Use code PODCAST to save 10%) - https://www.sarahkleinerwellness.com/coursesSign up for my newsletter to get special offers in the future! -https://www.sarahkleinerwellness.com/contactFree Guide to Building your perfect quantum day (start here) -https://www.sarahkleinerwellness.com/opt-in-9d5f6918-77a8-40d7-bedf-93ca2ec8387fMy free product guide with all product recommendations and discount codes:https://www.canva.com/design/DAF7mlgZpJI/xVyE4tiQFEWJmh_Xwx8Kbw/view?utm_content=DAF7mlgZpJI&utm_campaign=designshare&utm_medium=link2&utm_source=uniquelinks&utlId=h0782b52987

Tuesday, September 9th, 2025Today, House Oversight is now in possession of the Epstein birthday book and other documents from the Epstein estate and they have released the Trump letter; the Supreme Court continues its assault on the rule of law with more shadow docket rulings; the January 6th rioter who wore the “Camp Auschwitz” shirt has been arrested for animal abuse; Missouri Democrats are fighting back against the Republican effort to further gerrymander the state ahead of the midterms; several new whistleblowers have come forward to speak out against Meta and how it suppressed child safety; Speaker Johnson walks back his claim that Trump was undercover for the FBI; federal operations are underway in Chicago; an appeals court upholds E Jean Carroll's $83M judgment; and Allison and Dana deliver your Good News.Thank You, HelixSleep25% Off Sitewide, when you go to HelixSleep.com/dailybeansLive with Allison Gill and Mary TrumpCheck out Dana's new website - DANAGOLDBERG.comStoriesSupreme Court lifts restrictions on ‘roving' ICE raids in Los Angeles | POLITICOMeta suppressed research on child safety, employees say | The Washington PostJan. 6 rioter who wore 'Camp Auschwitz' hoodie arrested on animal attack charges | ABC NewsAppeals Court Upholds Carroll's $83 Million Judgment Against Trump | The New York TimesMissouri House Democrats plan to continue sit-in over weekend | CBS - KFVS-TV 12Mike Johnson backs off claim that Trump was ‘FBI informant' on Epstein | The Washington PostGood Trouble JJ in DC he/him  @jjindc.bsky.social They've asked that we—politely—notify the Marriott Corporation to inform them that sheltering those engaged in tearing families apart seems to be HIGHLY INCONSISTENT with their declared corporate values. Politely let them know that if they continue to host these kidnappers in their hotels, you will encourage all of your family, friends, and community to take their vacation & travel business to a different—and more ethical hotel chain. Here's the contact info for the Marriott Corporation:CEO: Anthony Capuano – anthony.capuano@marriott.comVP and Chief Customer Officer: Peggy Roe – peggy.roe@marriott.comBusiness Ethics concerns: business.ethics@marriott.comOr call their Customer Service hotline: +1-800-627-7468Here's an article on ICE Air activities in Northeast Ohio: Northeast Ohio is a big part of Trump deportation network**California needs your help | Proposition 50 Vote YES !! Yes On Prop 50 | Special Election Phone Banks - mobilize.us**Help ensure safety of public servants. Hold RFK Jr accountable by signing the letter: savehhs.org, @firedbutfighting.bsky.social on Bluesky**SIGN THE STATEMENT OF SOLIDARITY for the FEMA Katrina Declaration.From The Good NewsYou Can Vote For Dana !  2025 Out100: Cast your vote for Readers' Choice!!There's a feedback form at this web address: Contact Shell in the USRoyal Botanic Garden Edinburgh#IceOUT Campaign National Call - Thursdays 11am -12pm CDT· Citizens Against TyrannyReminder - you can see the pod pics if you become a Patron. The good news pics are at the bottom of the show notes of each Patreon episode! That's just one of the perks of subscribing!  patreon.com/muellershewrote Our Donation LinksNational Security Counselors - DonateMSW Media, Blue Wave California Victory Fund | ActBlueWhistleblowerAid.org/beansFederal workers - feel free to email AG at fedoath@pm.me and let me know what you're going to do, or just vent. I'm always here to listen. Find Upcoming Actions 50501 Movement, No Kings.org, Indivisible.orgDr. Allison Gill - Substack, BlueSky , TikTok, IG, TwitterDana Goldberg - BlueSky, Twitter, IG, facebook, danagoldberg.comCheck out more from MSW Media - Shows - MSW Media, Cleanup On Aisle 45 pod, The Breakdown | SubstackShare your Good News or Good TroubleMSW Good News and Good TroubleHave some good news; a confession; or a correction to share?Good News & Confessions - The Daily Beanshttps://www.dailybeanspod.com/confessional/ Listener Survey:http://survey.podtrac.com/start-survey.aspx?pubid=BffJOlI7qQcF&ver=shortFollow the Podcast on Apple:The Daily Beans on Apple PodcastsWant to support the show and get it ad-free and early?The Daily Beans | SupercastThe Daily Beans & Mueller, She Wrote | PatreonThe Daily Beans | Apple Podcasts

Alan shares his frustrating experience with AT&T's poor customer service after his office's phones went down. The ordeal leads him to develop a theory about the inverse relationship between demand for a service and the need for excellent customer service. He explains that businesses like AT&T, which provide essential services with high demand and low-elasticity, can get away with poor service because it's difficult for customers to switch. On the other hand, professions like dentistry, which operate in a more competitive market, must provide great service to retain patients. Al's negative experience with AT&T highlighted the importance of treating his patients well, especially since they have other options. He emphasizes that providing excellent customer service isn't just a business strategy; it's the right thing to do. Join the Very Dental Facebook group using the password "Timmerman," Hornbrook," "Gary," "McWethy," "Papa Randy" or "Lipscomb!" The Very Dental Podcast network is and will remain free to download. If you'd like to support the shows you love at Very Dental then show a little love to the people that support us! -- Crazy Dental has everything you need from cotton rolls to equipment and everything in between and the best prices you'll find anywhere! If you head over to verydentalpodcast.com/crazy and use coupon code “VERYDENTAL10” you'll get another 10% off your order! Go save yourself some money and support the show all at the same time! -- The Wonderist Agency is basically a one stop shop for marketing your practice and your brand. From logo redesign to a full service marketing plan, the folks at Wonderist have you covered! Go check them out at verydentalpodcast.com/wonderist! -- Enova Illumination makes the very best in loupes and headlights, including their new ergonomic angled prism loupes! They also distribute loupe mounted cameras and even the amazing line of Zumax microscopes! If you want to help out the podcast while upping your magnification and headlight game, you need to head over to verydentalpodcast.com/enova to see their whole line of products! -- CAD-Ray offers the best service on a wide variety of digital scanners, printers, mills and even  their very own browser based design software, Clinux! CAD-Ray has been a huge supporter of the Very Dental Podcast Network and I can tell you that you'll get no better service on everything digital dentistry than the folks from CAD-Ray. Go check them out at verydentalpodcast.com/CADRay!

What is Nordstrom's number-one goal? If you're a Nordstrom employee you'd better know the answer, because it's pretty much the first thing that we ask at every state-of-the-company meeting. Invariably when we single out our newer crew members we'll get a mixed bag of pretty good answers. But the truth is, there is only one answer—which is to improve customer service. And it's that word "improve" that we're really focusing in on today. Customer service is our single most important characteristic and the foundation of our whole reputation. But here's the rub: with that shining reputation comes incredibly high expectations. Expectations that rest on the shoulders of each and every person that works at our company, from our salespeople to our store managers, from regional managers all the way up to our executive team. And though we do get a lot of really great feedback about our people stepping up and making somebody's day, we also get our fair share of negative remarks. Times when we've fallen short. When the customer experience doesn't live up to our reputation and the customer's expectations. And yet, it's in those failures—the imperfect moments—that we often find the most meaningful lessons. In this episode we're joined by a series of Nordstrom leaders who know full well the critical importance of continuously reigniting these conversations around our service culture. You'll hear from Co-CEO Erik Nordstrom and Chief Merchandising Officer Jamie Nordstrom, as well as three store managers: Brandon Gross, Stephany Pierce and Ted Reed. You'll also hear from our Vice President General Manager in charge of Nordstrom New York, Chris Wanlass. Listen in to their stories of missteps and mistakes, of moments when our service wasn't exactly what it should have been, and how those moments became turning points and reminders that humility is not at all a weakness, but our greatest strength. Thanks for tuning in to episode 95. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation! And be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.