Podcasts about Customer service

Two-time Emmy and three-time NAACP Image Award-winning television Executive Producer Rushion McDonald interviewed Thomas Barnes. A technology entrepreneur and franchise owner, shares his journey from corporate IT to owning an Experimax store, specializing in Apple product sales, service, and repairs. He discusses entrepreneurship, customer service, hiring strategies, and the challenges of competing in the tech repair industry. Segment Breakdown & Key Highlights Introduction & Background Host Rushion McDonald introduces Thomas Barnes as Atlanta’s Technology Guru, highlighting his love for math and science that led him into the tech industry. Thomas reflects on his 30+ years in IT, working with Fortune 50, 100, and 500 companies, and his decision to become a business owner during the COVID-19 pandemic. Entrepreneurial Journey & Franchise Ownership Shares his motivation to own a business instead of working for others, officially becoming an Experimax franchise owner in 2021. Explains his research process, initially exploring food and beverage franchises before discovering the Apple-focused Experimax model. Highlights the brand's niche market—specializing in Apple product repairs and sales, leveraging his tech and business expertise. Challenges & Competitive Strategy Discusses the difficulty of hiring skilled technicians, emphasizing the need for Apple expertise but openness to training individuals with Android/Windows experience. Introduces John Goldwasser, his store manager, who is proficient in both Apple and Android technology. Differentiates Experimax from Apple Stores, offering shorter wait times, personalized service, and no mandatory appointments. Competes with local repair shops, emphasizing his store’s established reputation and specialized expertise. Customer Service & Business Growth Emphasizes treating employees with respect to ensure loyalty and a strong team culture. Discusses customer acquisition costs and his strategy of actively networking and promoting his store. Highlights customer experiences, mentioning loyal Apple users seeking alternatives for repairs and upgrades. Entrepreneurship & Lessons Learned Stresses the importance of faith, resilience, and risk-taking in business. Encourages entrepreneurs to step out on faith and not fear challenges. Talks about the importance of a business plan, sharing his experience of developing financial projections for securing loans. About Thomas Barnes Atlanta-based technology entrepreneur with 30+ years in IT. Franchise owner of Experimax Sandy Springs, specializing in Apple product sales, service, and repairs. Passionate about customer service, mentorship, and business growth. Advocate for entrepreneurship, faith-based leadership, and strategic planning. Thomas’ journey showcases determination, business acumen, and a commitment to providing quality tech services. His Experimax store serves as a go-to alternative for Apple users, offering expert repairs and personalized customer experiences. Want to learn more? Visit Experimax Sandy Springs or follow Thomas Barnes' business updates online. #BEST #STRAW #SHMS Support the show: https://www.steveharveyfm.com/See omnystudio.com/listener for privacy information.

Two-time Emmy and three-time NAACP Image Award-winning television Executive Producer Rushion McDonald interviewed Thomas Barnes. A technology entrepreneur and franchise owner, shares his journey from corporate IT to owning an Experimax store, specializing in Apple product sales, service, and repairs. He discusses entrepreneurship, customer service, hiring strategies, and the challenges of competing in the tech repair industry. Segment Breakdown & Key Highlights Introduction & Background Host Rushion McDonald introduces Thomas Barnes as Atlanta’s Technology Guru, highlighting his love for math and science that led him into the tech industry. Thomas reflects on his 30+ years in IT, working with Fortune 50, 100, and 500 companies, and his decision to become a business owner during the COVID-19 pandemic. Entrepreneurial Journey & Franchise Ownership Shares his motivation to own a business instead of working for others, officially becoming an Experimax franchise owner in 2021. Explains his research process, initially exploring food and beverage franchises before discovering the Apple-focused Experimax model. Highlights the brand's niche market—specializing in Apple product repairs and sales, leveraging his tech and business expertise. Challenges & Competitive Strategy Discusses the difficulty of hiring skilled technicians, emphasizing the need for Apple expertise but openness to training individuals with Android/Windows experience. Introduces John Goldwasser, his store manager, who is proficient in both Apple and Android technology. Differentiates Experimax from Apple Stores, offering shorter wait times, personalized service, and no mandatory appointments. Competes with local repair shops, emphasizing his store’s established reputation and specialized expertise. Customer Service & Business Growth Emphasizes treating employees with respect to ensure loyalty and a strong team culture. Discusses customer acquisition costs and his strategy of actively networking and promoting his store. Highlights customer experiences, mentioning loyal Apple users seeking alternatives for repairs and upgrades. Entrepreneurship & Lessons Learned Stresses the importance of faith, resilience, and risk-taking in business. Encourages entrepreneurs to step out on faith and not fear challenges. Talks about the importance of a business plan, sharing his experience of developing financial projections for securing loans. About Thomas Barnes Atlanta-based technology entrepreneur with 30+ years in IT. Franchise owner of Experimax Sandy Springs, specializing in Apple product sales, service, and repairs. Passionate about customer service, mentorship, and business growth. Advocate for entrepreneurship, faith-based leadership, and strategic planning. Thomas’ journey showcases determination, business acumen, and a commitment to providing quality tech services. His Experimax store serves as a go-to alternative for Apple users, offering expert repairs and personalized customer experiences. Want to learn more? Visit Experimax Sandy Springs or follow Thomas Barnes' business updates online. #BEST #STRAW #SHMS See omnystudio.com/listener for privacy information.

Charles 'Chuck' Ritter is a Retired U.S. Army Special Forces Sergeant Major Green Beret. Having served multiple combat deployments - 17 in total - to areas including Yemen, Iraq, Afghanistan, & Syria, Chuck has an extensive military career spanning over 27 years in service, primarily with the 3rd Special Forces Group (Airborne). He was blown up by an IED in 2008, shot three times by a PKM in 2013, and caught another bullet in his right hand in 2014, earning him the unofficial title of 'bullet magnet', and he has received numerous awards for his valor including the Silver Star, Bronze Star for Valor, and three Purple Heart Medals. Recently, Chuck completed his tenure as the Deputy Commandant for the United States Army John F. Kennedy Special Warfare Center and School's (USAJFKSWCS) Non-Commissioned Officer Academy at Fort Bragg, North Carolina. He founded Lycos Group LLC, a leadership consulting company and also co-hosted the podcast 'Pineland Underground' for the Special Warfare Center and School. Since then, he's co-founded Objective Arete, an organization focused on personal excellence and self-efficacy, where he also co-produces 'The Objective Arete Podcast.' Subscribe to the Mike Drop Patreon Page to see Ad-Free Episodes Early + Bonus Content at https://www.patreon.com/mikedrop ---------- Support Chuck Ritter - Check out Chuck's Podcast, The Objective Arete Podcast, at https://objectivearete.com/category/podcast/ Objective Arete - https://objectivearete.com/ Website - https://chuckritter.com/ LinkedIn - https://www.linkedin.com/in/chuckritter/ Instagram - https://www.instagram.com/chuck.p.ritter X - https://x.com/Chuck_Ritter92 ---------- Sponsors: C. Crane When the internet goes dark, radio still works! Order Your C. Crane CC Radio 3 today when you call C. Crane's U.S. based Customer Service at 800-522-8863 or visit https://ccrane.com/drop and use code DROP at checkout for 10% off orders over $75! ---------- TEAM DOG FOOD, TREATS & SUPPLEMENTS Be Your Dog's Hero: Veteran-owned by a former Navy SEAL and Special Operations K9 Trainer, Team Dog provides a complete diet of science-backed premium dog food, treats, and supplements to optimize your dog's health, forged from rigorous standards and real-world expertise. https://www.teamdog.shop TEAM DOG ONLINE TRAINING Mike Ritland – a former Navy SEAL & Special Operations K9 trainer – shares his simple and effective dog training program to build trust and control with your dog. Based on Mike's bestselling book “Team Dog, Train the Navy SEAL Way”, join tens of thousands of families that successfully trained their way to a better dog. https://www.teamdog.pet SHOP ALL THE MIKE RITLAND BRANDS Get all your Mike Ritland branded gear - Mike Drop | Trikos | Team Dog https://shop.mikeritland.com/ Learn more about your ad choices. Visit podcastchoices.com/adchoices

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Something happened over the weekend that I probably never quite envisioned. And neither did thousands of guests who always found time to spend a few moments with Jim Henson's Muppet-Vision 3D. We celebrate this film, and its creator, sharing some insights of how all this came to be. We'll take a look at the Muppets over the years as they've come to be a part of The Walt Disney World Resort. We'll talk about all of the components that made up Muppet Courtyard, and what made Muppet-Vision 3D so really special. Join us as we commemorate this attraction, its setting and consider both its past and future. It's a rousing 3 hour finale, but we're trying to keep it around 40 minutes. ____________________________________________________________ More Disney Insights can be found below! The Wayfinder Society--Disney Insights Patreon Page--More Disney Insights to interact with, while supporting the podcast. Here we bring the best in Disney both in terms of the magic of the parks as well as the business behind the magic! And now as part of Disneyland's 70th anniversary, we have a new interactive Disney Insight Fact Discovery, which unlocks scores of fascinating details few know about. With text, images, video and audio, we explore these realms whether you are right on the streets of the "Happiest Place on Earth" or enjoying it virtually from your own couch at home. Join today! Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 ____________________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

Achieving Success with Olivia Atkin Episode 137 "How To Achieve A Clear Vision For Unstoppable Success with John Marvin"Olivia talks personal and professional achievements with John Marvin. John D. Marvin is the President and CEO of Texas State Optical, a leading network of independent optometrists generating over $110 million in annual revenue. With nearly 25 years of leadership experience, John has transformed TSO into one of the top ten retail optical companies in the United States, setting a benchmark for excellence in eye care and business growth. He is a Certified Member of the John C. Maxwell Team of Professional Speakers, Trainers, and Coaches, sharing his expertise in leadership, customer service, and practice management. John's ability to align mindset with strategy has not only driven TSO's success but also made him a sought-after mentor for professionals in sales, business, and personal growth. His insights into consumer behavior and organizational leadership offer a wealth of knowledge for anyone aiming to elevate their success.Join Olivia every Tuesday as she brings on top notch guests to talk about how they are Achieving Success! Career Development Book and More at Achieving-success.comStay Connected With Us:Linkedin: https://www.linkedin.com/company/achieving-success-llcInstagram: @_achievingsuccessTwitter: @_achievesuccessFacebook: @Achieving SuccessYou can find John Marvin:LinkedIn: John MarvinEmail: jdmarvin@tso.comBecome a supporter of this podcast: https://www.spreaker.com/podcast/achieving-success-with-olivia-atkin--5743662/support.

Joining us LIVE at the Simply Business Summit, alongside Alli Garison, Carrie Benedet, Susan Judd and Julia Mattox is the brilliant Tahnee Sanders. Tahnee is a wealth of information when it comes to Messaging, Marketing and AI for small business owners. A long time attendee and speaker at Simply Business Summit, we cannot wait to have quality time in the room with Tahnee, learning the latest when it comes to making more money and having more impact in our businesses. I hope you will join Tahnee, Susan, Alli, Carrie, Julia and I at this years Simply Business Summit June 18-20, 2025. Book now at simplystaceymorgan.com/summitSee omnystudio.com/listener for privacy information.

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREToday, Jeff sits down at Tools 2025 with Paul Danner (ScannerDanner), Keith Perkins, and Check Engine Chuck. Paul shares updates on the SD Charities initiative and highlights the importance of giving back to the community, including a tool auction supporting an auto tech school in Senegal. Keith and Chuck discuss the challenges and rewards of growing their businesses, from shop expansion to personal journeys in technical skill development. The group engages in an honest conversation about industry image, the need for higher labor rates, and the vital role of technician recognition and continued networking.00:00 "Tools 2025: Meeting Success"05:24 Supporting Solar for African Schools12:01 "Striving for Effective Communication"20:58 Promotional Shorts and Circuit Troubleshooting24:27 Accountability in Vehicle Repairs27:36 Online Creators' Ethical Responsibility33:19 "Revamping Labor Rates in Trades"40:18 "Profitability of Brake Suspension Work"47:15 Seeking Appreciation and Change50:32 "Rethinking Industry Value Perception"57:21 Paul's Dubious Car Flipping Tactics58:35 U-Haul's Business Model Explained01:08:00 Mutual Respect and Encouragement01:14:01 "Collaborate Beyond Platforms" Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

SummaryIn this episode, Jack Clabby and Kayley Melton discuss their conversation with Reginald Andre, a cybersecurity expert and CEO of ARK Solvers. They explore themes of mentorship, the evolution of cybersecurity businesses, the impact of AI, team culture, and community engagement. Andre shares his journey from aspiring English teacher to successful entrepreneur, emphasizing the importance of mentorship and personal growth in the cybersecurity field. In this engaging conversation, the speakers delve into the importance of mentorship, innovative teaching methods, and the role of AI in personal and professional development. They share personal anecdotes about mentoring students and children, emphasizing hands-on learning and real-world applications. The discussion also touches on the fun and insightful lifestyle polygraph segment, where the guest answers quirky questions that reveal his personality and approach to challenges.TakeawaysAndre is a natural mentor who emphasizes actionable advice.The importance of building a fantasy board of directors.Reginald's journey from CompUSA to CEO of ARK Solvers.The shift from IT to cybersecurity in business.AI's growing role in cybersecurity and business efficiency.Hiring based on personality and cultural fit over technical skills.Encouraging a culture of learning from mistakes.The impact of community engagement on personal growth.The significance of mentorship in shaping careers.Raising awareness on critical social issues like human trafficking. Mentorship can significantly impact a student's career trajectory.Hands-on learning is more effective than traditional lectures.Building a resume starts with taking initiative in school activities.AI can serve as a valuable tool for decision-making and mentorship.Creating a community around learning can enhance educational experiences.Students should actively seek internships and opportunities before graduation.Innovative teaching methods can fill gaps in traditional education systems.Personal anecdotes can illustrate the effectiveness of mentorship.Engaging with technology early can lead to better career prospects.Networking and building relationships are crucial for professional growth.TitlesMentorship in Cybersecurity: Lessons from Reginald AndreThe Evolution of Cybersecurity: From IT to AIBuilding a Strong Team Culture in CybersecurityCommunity Engagement: Making a Difference Beyond BusinessSound Bites"Andre is such a natural mentor.""I built my fantasy board of directors.""I had to pivot my business.""AI is not going to take your job.""I always leave him with something.""He was actually building his resume.""Everything has to be hands-on.""I would do Too Fast Too Furious.""You'd be tasked with AI education."Chapters00:00 Introduction to Cybersecurity Mentorship01:56 The Journey of Reginald Andre05:58 From IT to Cybersecurity: A Business Evolution11:55 The Impact of AI on Cybersecurity17:52 Building a Strong Team Culture22:05 Community Engagement and Personal Growth27:39 Mentorship and Impact30:21 Innovative Teaching Approaches34:04 Lifestyle Polygraph: Fun and Insightful Questions

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 180 Theft Proof Carts, Pizza Gate and Missing Post Malone Cookies This is C.T.C.S.  Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

This episode is brought to you by https://www.ElevateOS.com —the only all-in-one community operating system.ElevateOS transforms property management, combining resident engagement, reservations, rent payments, maintenance, and concierge services into a single super app. It also uniquely integrates access control, intercoms, package lockers, and thermostats, eliminating app fatigue and redefining modern apartment living.Visit https://www.ElevateOS.com/MMN for a free demo and see how they can help you level up your operations.By 2028, nearly 70% of customer service interactions will be handled by AI.Not humans. Not call centers.Agents.In this episode of Multifamily Collective, I unpack a recent report from Cisco forecasting a massive shift: agentic AI will handle 68% of all customer service and support touchpoints globally. And here's the kicker—you won't even know you're talking to a bot.But that's just one side of the coin.The other side? You will have an agent too.Your digital proxy—built from years of behavior, interactions, preferences, and voice commands—will engage on your behalf. Think beyond Alexa, Siri, or Google Home. Think Digital Mike negotiating lease terms, booking a tour, or curating offers—without you lifting a finger.This isn't theory. It's already here. And it's moving fast.Multifamily operators must prepare for a world where leasing, service, and support are shaped not by people—but by agents talking to agents.Are you planning for that world?

In our latest episode, Natalie Bekis, Assistant Secretary Health Workforce Planning and Strategies Branch, Australian Government Department of Health and Aged Care, Fiona Notley, Chief Operating Officer, and Vice President, RMIT delve into the pressing issue of the technology skills shortage in Victoria, unpacking the challenges and opportunities that come with building a resilient, future-ready workforce. It explores how partnerships between the tertiary education sector and the public sector can strengthen the talent pipeline, ensuring that Victoria has the right skills to meet its digital demands. Our listeners will also gain insights into how the Victorian Government can build a strong Employee Value Proposition (EVP) that attracts and retains top talent—from crafting compelling job ads to investing in meaningful employee development. Finally, the episode examines how the public sector can strike the right balance between technology and human resources to optimise workflows and deliver better outcomes for Victorians. Natalie Bekis, Assistant Secretary Health Workforce Planning and Strategies Branch, Australian Government Department of Health and Aged Care, Fiona Notley, Chief Operating Officer, and Vice President, RMIT For more great insights head to www.PublicSectorNetwork.co  

We're wrapping up the 2025 Winter-Spring Books & Bites Bingo reading challenge with science fiction! Our picks include a prequel from a popular YA dystopian series; a novella for fans of Star Trek: First Contact; and a bittersweet comic novel about an alien sent to Earth to learn about humans.Don't forget to turn in your completed bingo sheets at the Customer Service, Ask a Librarian, or Teen Desks by June 30, 2025 for a chance to win a $100 Joseph-Beth gift card. Can't make it into the library? Submit your bingo card online.Thanks for reading along with us! Look for the Summer-Fall Books & Bites Bingo reading challenge in July.Jacqueline's PickSunrise on the Reaping by Suzanne CollinsPairing: Soft White Dinner RollsMichael's PickThe Scourge Between Stars by Ness BrownPairing: Xenomorph Egg CupsCarrie's PickBeautyland by Marie-Helene BertinoPairing:  a sesame seed bagel from Pearl's Pizza

News this week and last has broken out about happenings at the Magic Kingdom, and they include some very important dates. Last week was an announcement of Disney Starlight Parade's opening date. Plus they showcased the finale as well as the order of the parade floats. We'll talk about that and the implications of this date to its nightly schedule and what it means to thousands of pass holders who will want to go to the Magic Kingdom alongside all other tourists. But first we look at some big announcements that came about from around Frontierland as well this week. At the top of those announcements comes the fact that the Rivers of America, Liberty Belle and Tom Sawyer's Island will close in a few weeks on July 7th. We'll explore some very cool details that will come to this new mini-land within Frontierland. ____________________________________________________________ More Disney Insights can be found below! The Wayfinder Society--Disney Insights Patreon Page--More Disney Insights to interact with, while supporting the podcast. Here we bring the best in Disney both in terms of the magic of the parks as well as the business behind the magic! And now as part of Disneyland's 70th anniversary, we have a new interactive Disney Insight Fact Discovery, which unlocks scores of fascinating details few know about. With text, images, video and audio, we explore these realms whether you are right on the streets of the "Happiest Place on Earth" or enjoying it virtually from your own couch at home. Join today! Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 ____________________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

In this episode, Steve Fretzin and Viki Johnston discuss:Navigating the transition from individual contributor to effective leaderDeveloping communication skills that foster trust and clarityUnderstanding how mindset and self-awareness shape professional successUsing behavioral tools to improve collaboration and team dynamics Key Takeaways:Role-playing in training helps managers safely practice difficult conversations, allowing them to fail, debrief, and improve without real-world consequences.Poor listening is a critical leadership flaw; most people are merely waiting to talk instead of truly hearing others, especially in virtual settings.Paraphrasing not only shows active listening but also gives the speaker space to correct misunderstandings, reducing conflict and enhancing clarity.Undervaluing your services, often due to internal narratives or low self-worth, can hurt both your business and client relationships—a lesson learned after undercharging for years. "We think we can multitask. We really can't. We can't think and listen to somebody at the same time." —  Viki Johnston Unlock the secrets of the industry's top rainmakers with Be That Lawyer: 101 Top Rainmakers' Secrets to Growing a Successful Law Practice. Grab your ultimate guide to building a thriving law firm now on Amazon: https://www.amazon.com/dp/B0F78HXJHT Thank you to our Sponsors!Rankings.io: https://rankings.io/ Ready to grow your law practice without selling or chasing? Book your free 30-minute strategy session now—let's make this your breakout year: https://fretzin.com/ About Viki Johnston: Viki Johnston is an entrepreneur, Training Consultant with over 25 years of her career dedicated to professional training. She designs and delivers soft skills classroom training that is customized to a client's exact requirements, across a range of subjects. Her in-depth knowledge of Customer Service and Business Management allows Viki to provide an exceptionally high level of learning facilitation and consultancy across a wide range of industries.Viki is British, a Master Practitioner of NLP (Neuro-Linguistic Programming), DiSC certified, and Certified in Applied Improvisation. She currently lives in Irvine, Southern California, with her husband and daughter. She is a self-confessed lifelong learner with a passion for helping others experience light bulb moments and achieve their own goals. Connect with Viki Johnston:  Website: https://www.exelorate.com/Email: viki@exelorate.comLinkedIn: https://www.linkedin.com/in/vikijohnston/Facebook: https://www.facebook.com/vikiajohnstonInstagram: https://www.instagram.com/exelorate2015/ Connect with Steve Fretzin:LinkedIn: Steve FretzinTwitter: @stevefretzinInstagram: @fretzinsteveFacebook: Fretzin, Inc.Website: Fretzin.comEmail: Steve@Fretzin.comBook: Legal Business Development Isn't Rocket Science and more!YouTube: Steve FretzinCall Steve directly at 847-602-6911Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it. 

Summary In this episode of the Customer Service Revolution Podcast, John DiJulius and Denise Thompson discuss the importance of transforming negative experiences into positive ones in customer service. They explore the concept of the Customer Bill of Rights, emphasizing the significance of consistency in service delivery. The conversation delves into the 'nevers and always' framework, which helps businesses establish clear expectations for customer interactions. John shares practical examples and insights on how to implement these principles effectively to enhance customer satisfaction and loyalty. In this conversation, John DiJulius III and Denise Thompson discuss the critical aspects of customer service, emphasizing the importance of consistency, transparency, and professionalism in interactions. They explore how to effectively roll out service standards, maintain awareness among employees, and create a positive work environment. The discussion also touches on the significance of living an extraordinary life and how personal habits impact professional responsibilities. Takeaways Turning a negative into a positive is crucial for customer experience. Inconsistency is the enemy of great customer service. The Customer Bill of Rights outlines what businesses should never or always do. Nevers and always help reduce employee and location roulette. Customer experiences should not depend on which employee a customer interacts with. Oversharing can negatively impact customer perceptions. Employees must remember they are always 'on stage' when interacting with customers. Clear communication is essential to avoid misunderstandings in service expectations. Businesses should focus on what they can do for customers, not what they can't. Creating a positive customer experience requires a commitment to service excellence. Consistency in customer interactions is crucial for service excellence. Transparency in communication fosters trust with customers. Establishing clear professional standards helps employees understand expectations. Mastering the basics of customer service can significantly improve experiences. Rolling out service standards requires context and engagement from employees. Maintaining awareness of service standards is essential for long-term success. Creating a fun work environment encourages adherence to service standards. Living an extraordinary life impacts not only personal well-being but also professional responsibilities. Habits play a significant role in shaping our actions and outcomes. Engaging employees in the training process enhances retention of service standards. Chapters 00:00Introduction and Personal Updates 02:06Turning Negatives into Positives in Customer Experience 10:07Understanding the Customer Bill of Rights 17:47Implementing Nevers and Always in Customer Service 25:33The Importance of Consistency in Customer Interaction 28:10Transparency and Communication in Service 29:05Establishing Professional Standards 30:36The Power of Basics in Customer Service 32:21Rolling Out Service Standards Effectively 35:51Maintaining Awareness of Service Standards 39:50Creating a Fun and Engaging Work Environment 42:49Living an Extraordinary Life and Its Impact   Links Six Reasons Your CX Plummets When Your Business Skyrockets, and How to Fix It: https://thedijuliusgroup.com/download-reasons-your-customer-experience-plummets/ Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Employee Experience Executive Academy: https://thedijuliusgroup.com/project/exea/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Secret Service Blog:  https://thedijuliusgroup.com/secret-service-turns-20-and-the-dijulius-group-is-born-with-superior-customer-service-as-the-single-biggest-competitive-advantage/

In this heartfelt episode of Live Life by Design, Jeff Mendez sits down with John Frampton to talk about life, leadership, family, and the power of human connection. John shares stories of his new role, past successes, and the challenges of staying grounded while reaching for more. From the importance of relationships to the power of compliments and navigating grief, this episode offers profound insights for anyone wanting to live a life by design. Tune in and get inspired to discover what makes you unique and lean into it with confidence.⏱️ Key Moments & Timestamps:00:00 - Introduction & Welcome00:12 - Catching Up with John Frampton02:30 - Career Shifts & New Role at Haven Hub05:45 - Reflection on Solar Industry & Lessons Learned12:00 - The Power of Compliments18:00 - Navigating Loss & The Importance of Time23:00 - Customer Service & Building Raving Fans26:00 - Conversations that Save Lives34:00 - Leadership & Influence48:00 - Final Thoughts & Call to Action51:30 - Wrap Up & Closing Hosted on Acast. See acast.com/privacy for more information.

Antorne McLeod was born at Downstate Hospital in Brooklyn, New York, into a culturally rich family. With a Jamaican father and a Trinidadian mother, his heritage significantly shaped his identity. Raised in a vibrant household, Antorne was influenced by his grandmother, a Carib Indian, who nurtured a large family of 22 children. The lively atmosphere was filled with music, traditional dances, and cultural gatherings, laying a strong foundation for Antorne's appreciation of community and familial bonds.Antorne pursued an Associate of Arts in Business from the University of Phoenix from 2014 to 2016. His education provided him with theoretical knowledge that complemented his practical experiences, equipping him with a solid foundation in business principles.Antorne McLeod's career spans various sectors, showcasing his versatility, adaptability, and commitment to making a positive impact in the workplace. He is a creator, writer, photographer, and designer at Dominusvir.com currently living in Atlanta, Georgia,Antorne led a dedicated team at Knockout Renovation, managing complex renovation projects, after serving as Office Assistant His leadership, developing essential administrative skills and gaining a strong grasp of renovation management processes organizational skills, and hands-on customer service experience contribute to successfully meeting project goals.As a Financial Analyst at SUNY Downstate College of Medicine, where he managed financial data, focusing on mitigating overdue debts. His impactful contributions earned him recognition, despite facing challenges from resistance to change within the department. He was a Content Writer for Industry Rules Magazine utilizing his writing talent to produce articles covering industry trends and insights, allowing him to share his knowledge with a broader audience.He became an Administrative Assistant for the Yvette Clark Congressional Campaign which began his career in a politically charged environment, gaining insights into campaign management after persistent efforts to secure this role. Prior to this he was in positions as: Customer Service & Sales Representative.Personally, Antorne has expressed concerns regarding the early childhood education system and healthcare, advocating for systemic reform. His experiences at SUNY Downstate highlighted the challenges faced in patient care and financial management, leading him to feel alienated during his tenure. A memorable comment from a rabbi during this time was “They don't want you here,” which further illustrated his struggles against the status quo.Culturally, Antorne's adventurous spirit has led him to travel extensively throughout the Caribbean, exploring cultures in places like St. Kitts, Nevis, St. Vincent, and the Grenadines. His travel adventures have enriched his understanding of diverse communities and lifestyles.Artisticly, Antorne reads 18-20 comics weekly and has a longstanding love for Marvel comics. He enjoys visual storytelling and has explored photography through collaborations with musician friends. His experiences have allowed him to meet notable celebrities and participate in events that celebrate artistic accomplishments. Additionally, he has an interest in video editing and marketing, honing skills that align with his passion for storytelling and audience engagement.He remains engaged in artistic endeavors, community involvement, and continuous learning, focusing on personal development and honing his skills. His journey reflects resilience, passion for helping others, and a commitment to cultural roots, influencing both his professional and personal life.For collaboration/business inquiries: onthecallpodcast20@gmail.comInstagram: https://www.instagram.com/otc_podcast20/?hl=enTikTok: https://www.tiktok.com/@otcpodcast?_t=ZS-8wXFVzHdf7wLinkedIn: https://www.linkedin.com/in/ozzie-stewart00

Chris Fettes is a former U.S. Navy SEAL who served for 13 years with SEAL Team 10 and the Naval Special Warfare Development Group (DEVGRU). He deployed to combat zones in Iraq, Afghanistan, and Somalia, where he served as a sniper and earned a Bronze Star at JTAC. A notable marksman, Fettes once made a 900-yard sniper shot on an enemy in Somalia, and would often bring a high-end ice cream machine on deployments to make ice cream for his teammates and local children. Chris Fettes is a former U.S. Navy SEAL who served for 13 years with SEAL Team 10 and the Naval Special Warfare Development Group (DEVGRU). He deployed to combat zones in Iraq, Afghanistan, and Somalia, where he served as a sniper and earned a Bronze Star at JTAC. A notable marksman, Fettes once made a 900-yard sniper shot on an enemy in Somalia, and would often bring a high-end ice cream machine on deployments to make ice cream for his teammates and local children. After leaving the military in 2016, Fettes didn't take the easy road. Like many veterans, the transition to civilian life came with its own set of battles. But in true warrior fashion, he forged a new path—launching 'Be Free Craft Ice Cream' in 2022, a small-batch, veteran-owned ice cream brand based in Virginia Beach. Each flavor is a tribute to his military past, blending boldness and creativity like only a seasoned operator could. He recently provided private security for Shawn Ryan during a controversial trip to Romania—and he's just getting started. Subscribe to the Mike Drop Patreon Page to see Ad-Free Episodes Early + Bonus Content at https://www.patreon.com/mikedrop ---------- Support Chris Fettes - Website - https://befreeicecream.com/ YouTube - https://www.youtube.com/@chrisfettes6 Instagram - https://www.instagram.com/chrisfettes6/ Facebook - https://www.facebook.com/profile.php?id=100085655282219 ---------- Sponsors: C. Crane When the internet goes dark, radio still works! Order Your C. Crane CC Radio 3 today when you call C. Crane's U.S. based Customer Service at 800-522-8863 or visit https://ccrane.com/drop and use code DROP at checkout for 10% off orders over $75! ---------- BUBS Naturals The BUBS namesake derives from Glen ‘BUB' Doherty, who was heroically killed in Benghazi, Libya in 2012. In addition to remembering Glen for the patriot he is, the BUBS ethos centers around the passionate and adventure seeking life that Glen lived. BUBS Naturals products are rooted in sustainably sourced ingredients and controlled consistency to provide our customers with the highest quality Collagen Protein & MCT Oil Powder that help you feel amazing and live a fuller life. Our mission is simple. FEEL GREAT. DO GOOD. 10% always goes back to charity, helping military men and women transition back into civilian life. Go to https://www.bubsnaturals.com/mike and use code MIKE for 20% off your order. ---------- TEAM DOG FOOD, TREATS & SUPPLEMENTS Be Your Dog's Hero: Veteran-owned by a former Navy SEAL and Special Operations K9 Trainer, Team Dog provides a complete diet of science-backed premium dog food, treats, and supplements to optimize your dog's health, forged from rigorous standards and real-world expertise. https://www.teamdog.shop TEAM DOG ONLINE TRAINING Mike Ritland – a former Navy SEAL & Special Operations K9 trainer – shares his simple and effective dog training program to build trust and control with your dog. Based on Mike's bestselling book “Team Dog, Train the Navy SEAL Way”, join tens of thousands of families that successfully trained their way to a better dog. https://www.teamdog.pet SHOP ALL THE MIKE RITLAND BRANDS Get all your Mike Ritland branded gear - Mike Drop | Trikos | Team Dog https://shop.mikeritland.com/ Learn more about your ad choices. Visit podcastchoices.com/adchoices

In this conversation, Mickey Booher shares his unique journey from being a therapist to becoming a prominent figure in the timeshare industry. He discusses the allure of timeshares, the challenges faced within the industry, and the ethical dilemmas that arise from misrepresentation in sales. Mickey also highlights the emotional impact of timeshare ownership on individuals and offers valuable advice for those considering entering the timeshare market. His experience led him to establish a timeshare exit firm, where he helps clients navigate the complexities of getting out of their timeshare agreements. Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

Summary In this conversation, Amas Tenumah and Bob Furniss discuss various aspects of customer service, focusing on trends, the importance of human interaction, and the role of AI. They reflect on personal experiences with customer service, emphasizing the need for effective communication and the challenges faced by contact centers. The discussion highlights customer preferences, skepticism towards AI, and the potential for technology to enhance human agents rather than replace them. Takeaways Customer service impacts loyalty, trust, and brand reputation. Ineffective customer service can quickly damage a brand's reputation. Customers still prefer human interaction, especially older demographics. AI is not yet fully capable of replacing human agents in customer service. Many customers are skeptical about the use of AI in service. The majority of customers still want to talk to a human. Self-service options can be frustrating for customers who prefer direct contact. AI can be used to support agents rather than replace them. Effective communication is crucial in addressing customer needs. Understanding customer preferences is key to improving service. Chapters 00:00 Weekend Reflections and Brisket Adventures 01:11 Customer Service Trends: Insights from the Article 03:49 The Importance of Human Interaction in Customer Service 07:37 AI in Customer Service: Current Limitations and Future Potential 10:59 Customer Preferences: The Skepticism Towards AI 11:52 Effective Use of AI: Enhancing Human Agents 14:12 Navigating the Future of Customer Service   https://www.cmswire.com/contact-center/customer-service-trends-show-what-customers-really-want-its-not-just-ai/ 

What does it take to lead support for a company that serves millions of customers every day?Kheng Zhun Yeoh, General Manager for Customer Operations & Support, oversees the teams who make that possible. He shares what keeps things running smoothly behind the scenes, and what he looks for in the next wave of talent.In this episode, host Alex Carril and Kheng discuss:- What goes into providing exceptional support for 55+ million customers worldwide- The 3 key pillars that keep service consistent at scale- Why problem solving matters, both on the front lines and behind the scenes- How tech and AI are used to provide better customer experiences- Career lessons from Kheng's years in operations leadership- How he applied his experience in the automotive industry to fintech- Valuable skills that are transferable to any industry- Advice for support professionals who want to deliver a wow experience- Tips for future support team members on how to stand out in interviews- What Kheng looks for when hiring into his teamFollow Revolut Insider on Instagram: ⁠revolut.la/RevolutInsider⁠View open career opportunities at Revolut: revolut.la/Careers⁠

How Positive Leadership Transforms Workplace Culture and Elevates Customer Experience  Shep interviews Ryan Minton, Best-Selling Author and Keynote Speaker. He talks about his new book, Uplifted and shares insights from his experience in hospitality, including the impact of employee engagement, appreciation, and empowerment in creating uplifting work environments and better customer experiences.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What practical benefits come from creating an uplifting workplace culture?  How does a hospitality mindset improve customer service across different industries?  What impact does leadership have on employee morale and customer experience?  How does positive leadership help reduce staff turnover in customer-facing roles?  In what ways does an employee's mood affect customer interactions?  Top Takeaways:    The hospitality mentality is not just for hotels and restaurants. It is valuable in every industry because it sets the bar for the customer experience standard. It teaches every employee to always show care, gratitude, and kindness no matter what industry they work in.  A heartfelt "thanks for coming in today" can make a real difference in someone's mood and attitude. It is a simple yet powerful statement that leaders can say to make their employees know that they matter. When employees feel appreciated, they're more likely to enjoy coming to work and give their best. It creates a workplace where people want to come, stay, and grow.  Every employee becomes the face of your brand the moment they interact with your customers. When they are not happy at their jobs, customers feel it. High turnover and unhappiness can hurt customer satisfaction, so making sure that employees are engaged, equipped, and fulfilled helps create positive customer experiences.   Strict policies can sometimes get in the way of the human aspect of customer service. When employees are trusted to handle situations as they see fit, they feel empowered to do their jobs. Employees need to grow through training and be equipped with the right tools so that they can use policies as guidelines while exercising common sense to meet each customer's unique needs.   Happy employees lead to happy customers, and happy customers come back. Invest in people through appreciation, empowerment, and uplifting leadership.  Loyalty programs and perks can encourage repeat business, but truly memorable companies don't rely on them alone. Being helpful, friendly, and uplifting is the best loyalty program you can offer. When people feel good about you, they'll keep coming back, with or without loyalty programs.  Plus, Ryan shares the "balloon effect" and how it can elevate customer and employee experiences. Tune in!  Quote:   "Good old-fashioned customer service is just good old-fashioned hospitality. So many brands look to the hotel industry because it has become the standard for customer service."     About:    Ryan Minton is a Best-Selling Author and Keynote Speaker with over 20 years of experience leading world-class hospitality brands. He is the author of Thanks for Coming in Today: Creating a Culture Where Employees Thrive & Customer Service is Alive. His upcoming book Uplifted! The Remarkable Power of Positive Leadership on Frontline Teams launches June 10th.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

In this conversation, John Harcar interviews Roy Meshel, who shares his journey into the mortgage business and emphasizes the importance of customer service. Roy discusses how mentorship played a crucial role in his career, the techniques he uses to build relationships with realtors, and common mistakes made in the mortgage industry. He highlights the significance of effective communication and exceeding customer expectations to achieve success and gain referrals. Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

In this episode of the Real Estate Pros podcast, Stephen S. interviews Andres Palma, founder of iNimble, about the benefits of hiring remote workers to enhance business efficiency and reduce operational costs. They discuss the journey of establishing iNimble, the importance of accountability in remote work, and innovative vetting processes that ensure the right fit for businesses. Andres shares his passion for creating win-win situations for both business owners and talented professionals in Latin America, while addressing common skepticism about remote hiring.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

Joining us LIVE at the Simply Business Summit, alongside Alli Garison, Carrie Benedet, Tahnee Sanders and Julia Mattox is the fabulous Susan Judd. Susan has an exciting new topic to bring to summit this year, the impact of Menopause on work and the workplace. Today's conversion takes us to where her interest in this revolution started, to her own experience, through to what research is saying about how Menopause is impacting not just the women in our community but everyone in our community. I hope you will join Susan, Alli, Carrie, Tahnee, Julia and I at this years Simply Business Summit June 18-20, 2025. Book now at simplystaceymorgan.com/summitSee omnystudio.com/listener for privacy information.

What happens when we recognize employees as multi-dimensional humans instead of just job titles? The results can transform both customer and employee experience in powerful ways.In this CX Pulse Check, John Garrett, author of What's Your And?, shares how companies that invest in employee experience see powerful returns—like 28% revenue growth and 50% higher sales from customer-facing teams who feel valued.From knitting groups at ServiceNow to Starbucks choosing people over AI, we explore how personal passions at work drive connection, loyalty, and business success. John also highlights the need to support high-performing employees to prevent burnout and sustain long-term engagement.This conversation is a compelling reminder: when people can be themselves at work, everyone wins—employees, customers, and the bottom line.About John Garrett:John Garrett—award-winning author and people-centric leadership speaker—is on a mission to create thriving workplaces. What the CPA-turned-professional comedian turned two-time Emmy nominee may do best is champion the human side of professionals, consulting with organizations to develop more productive cultures while shining a light on their people's rich lives outside of work. And his book, What's Your “And”?, was named a Distinguished Favorite by the Independent Press Awards and it was recently featured in Forbes.Learn more about John and "What's Your And?" at https://thejohngarrett.com or https://whatsyourand.com/Follow John and What's Your And on...X/Twitter: https://x.com/The_JohnGarrettX/Twitter: https://x.com/Whats_Your_AndInstagram: https://www.instagram.com/John_R_GarrettInstagram: https://www.instagram.com/WhatsYourAndLinkedIn: https://www.linkedin.com/in/thejohngarrett/Articles Mentioned:- Why These Companies Let Team Members Share and Explore Personal Passions at Work (Built In Seattle) -- https://www.builtinseattle.com/articles/why-these-companies-let-team-members-share-and-explore-personal-passions-work- To Leverage Employee Passion, Save It for When It Counts (Harvard Business School) -- https://www.library.hbs.edu/working-knowledge/in-cost-cutting-era-save-passion-for-when-it-counts- Starbucks doubles down on baristas, not AI, to fix its customer crunch (Business Insider) -- https://www.businessinsider.com/starbucks-investing-humans-rivals-bet-ai-2025-5Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 179 No snow days, no receipt no take and locker break in. This is C.T.C.S.  Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-like-it-s-live--4113802/support.

In this episode, we answer numerous questions about starting and growing a successful pressure washing business. We covers various topics including pricing strategies, equipment recommendations, employee management, and effective marketing techniques. We also shares updates about his new shop where he will conduct training classes and discusses his personal experiences, including his excitement about his daughters' soccer achievements. He emphasizes the importance of having a positive mindset, taking consistent action, and understanding the significance of internal and external customers. Also covered are strategies for free marketing, handling employee errors, and transitioning from pressure washing to Christmas light installation.00:00 Introduction and Purpose00:53 Personal Updates and Exciting News03:58 Q&A Session Kickoff05:00 Employee Management and Compensation08:02 Effective Free Marketing Strategies14:17 Business Structure and Training19:31 Sign Placement and Marketing Consistency25:54 Networking and Learning from Others28:22 Customer Service and Product Quality32:45 Safety and Pricing in Roof Soft Washing34:48 Overcoming Fear and Taking Action36:50 Overcoming Rejection and Taking Action37:18 Finding Your Why38:34 Pressure Washing Business Tips40:11 Mindset and Success43:28 Networking and Learning from Others47:09 Marketing Strategies51:50 Pricing and Value54:09 Equipment and Techniques01:05:53 Training and Classes01:08:19 Final Thoughts and Encouragement

Is customer experience still a true brand differentiator—or has it lost momentum? Across industries, customer experience (CX) is under pressure. While many companies claim to put customers first, the reality often tells a different story: broken systems, disconnected teams, and blurred ownership are hindering meaningful progress. Stacy Sherman and guest Sean Albertson take a direct look at what's going wrong and offer a path forward with clear, practical steps leaders can apply now. They also introduce a new CX community—created to connect professionals, exchange ideas, and reinforce the value of customer experience as a core business discipline. Learn more at   Access our FREE Customer Experience Audit Tool: Grow as a CX Professional with our numerous Book time with Stacy through this    

ConnectWise has confirmed it was the target of a cyber attack by a nation-state threat actor, affecting a small number of its ScreenConnect customers. The company has since patched the software and implemented enhanced monitoring measures to secure its environment. This incident highlights the increasing targeting of remote monitoring and management (RMM) tools by advanced threat actors, particularly from Russian and Chinese intelligence services. The breach, occurring shortly before the IT Nation Secure Conference, raises concerns about the security of RMM tools, which are now viewed as critical infrastructure by hostile foreign actors.In the broader technology landscape, PC sales are projected to grow by 4.1% in 2025, primarily due to a temporary pause in tariffs that has encouraged manufacturers to increase shipments. However, this growth is not indicative of sustainable demand, as challenges such as rising prices and declining consumer sentiment loom. Meanwhile, U.S. smartphone sales are expected to decline due to ongoing tariffs, with the average selling price projected to rise by 4%. This situation reflects a complex interplay of market dynamics influenced by tariff policies.A global study from Kindle reveals that while 95% of organizations have adopted AI, a significant skills gap exists, with 71% of leaders believing their workforces are unprepared to leverage AI effectively. The report indicates that only 40% of leaders utilize AI-powered insights for decision-making, underscoring the need for better alignment between workforce strategies and AI technology. Additionally, the IoT Asset Tracking and Visibility Adoption Report 2025 highlights that 74% of asset tracking projects meet or exceed ROI expectations, emphasizing the importance of managed asset tracking solutions over in-house developed tools.Recent announcements from major companies like Barracuda, Red Hat, and Salesforce indicate a shift towards AI-driven solutions in the enterprise sector. Barracuda has launched an AI-powered cybersecurity platform, while Red Hat introduced AI-driven system administration tools to address the skills gap in Linux management. Salesforce's acquisition of Informatica aims to enhance its data management capabilities, further integrating AI into its offerings. These developments suggest that the focus is shifting from flashy AI features to practical applications that simplify security and enhance operational efficiency. Four things to know today 00:00 Tariffs Distort Tech Growth: PCs Surge While Smartphones Stall, AI and Asset Tracking Reveal Readiness Gaps05:11 Tariffs and AI Redefine Channel Strategy: Uncertainty, Automation, and the Margin Squeeze08:23 Enterprise AI Gets Real: Barracuda, Red Hat, and Salesforce Target Ops, Not Optics10:17 ConnectWise Breach Underscores Rising Nation-State Interest in RMM Tools Supported by:  https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorshiphttps://timezest.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

In this engaging conversation, Sean and Catherine discuss their recent experiences with home improvement projects, the importance of customer service, and the value of communication in building strong client relationships. They share personal anecdotes about their hobbies, including yard work and gardening, and reflect on the significance of going the extra mile in service. The discussion also highlights the necessity of asking for reviews to enhance business visibility and reputation. In this conversation, Sean and Catherine discuss the importance of going above and beyond for clients in various service industries, emphasizing the significance of communication, setting expectations, and the impact of customer reviews. They share personal anecdotes from their experiences in landscaping and food service, highlighting how thoughtful gestures can enhance client satisfaction. The discussion also touches on the necessity of tracking services and the role of consumer expectations in shaping experiences. Ultimately, they conclude that effective communication and a commitment to over-delivering are essential for success in any service-oriented business.

Nathan invites Gene Slade to discuss the importance of effective sales strategies and the mindset needed to succeed in business. Gene shares his journey from working in the trades to becoming a successful sales trainer, emphasizing the significance of understanding customer needs and selling solutions rather than products. The conversation delves into the psychology of selling, the importance of communication, and the value of mentorship in achieving sales success. Gene also shares his transformative journey through mentorship, personal challenges, and the importance of reframing life's difficulties. He emphasizes the value of having mentors to compress learning time and build confidence, while also discussing how to find silver linings in setbacks. He highlights the significance of managing emotional baggage and the impact of personal growth on success.  Guest Name: Gene Slade Title: CEO Company: Lead Ninja System Website: ‪https://leadninjasystem.com/

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 179 No snow days, no receipt no take and locker break in. This is C.T.C.S.  Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

Ever feel like you're screaming into the void while talking to customer support? Welcome to the Verizon episode.   In ROI Podcast™ episode #486, Law Smith and Eric Readinger walk you through a 22-hour odyssey trying to solve one simple Verizon trade-in issue—and in doing so, shine a spotlight on the hellscape of AI-powered customer service, endless chat resets, and the real ROI cost of wasted time.   We dig into:   Whether AI bots are actually making support worse How corporations weaponize the “illusion of choice” The emotional and economic toll of bad service Why project management means nothing without time awareness Time as your most precious asset—and how companies steal it Nostalgia, comedy, and a little financial truth bomb for dessert   If you've ever asked, “Am I talking to a real person or just yelling at a toaster?”—this episode is for you... Verizon customer service, AI chatbots, live chat nightmare, time management, ROI Podcast, business comedy, satirical business podcast, bad support stories, illusion of choice, telecom frustration, passive investing, Christopher Nolan, funny podcast about work, digital operations, customer service horror stories, Eric Readinger, Law Smith   Episode sponsored by @ZUPYAK  https://www.Zupyak.com → promo code → SWEAT @Flodesk -50% off https://flodesk.com/c/AL83FF @Incogni remove you personal data from public websites 50% off https://get.incogni.io/SH3ve @SQUARESPACE website builder → https://squarespacecircleus.pxf.io/sweatequity @CALL RAIL call tracking → https://bit.ly/sweatequitycallrail @LINKEDIN PREMIUM - 2 months free! → https://bit.ly/sweatequity-linkedin-premium @OTTER.ai → https://otter.ai/referrals/AVPIT85N   Hosts' Eric Readinger & Law Smith

Listen to our last guest this week, Rob Rajfer, the founder and CEO of Waggon, as he speaks about his entrepreneurial journey and success in the transportation industry!     Here's What to Learn From This Episode: Rob Rajfer's Entrepreneurial Journey: Rob transitioned from a career at C.H. Robinson to founding Waggon with Tyler Sala. Launched in May 2023, catalyzed by market downturns and a risk-taking mindset post-capital raise from friends and family. Waggon's Growth Metrics: Bootstrapped from personal savings, Waggon achieved $3M in top-line revenue in its first six months and targets 6x growth in the second year, with ambitions to 3x again. Emphasis on talent and processes over tech complexity is vital to this growth. Key Industry Insights: Rob identifies M&A as significant for industry consolidation, benefiting fragmented small brokerages. Automation and AI will enhance back-office functions, but human interaction remains crucial in sales and customer service for maintaining competitive edge.   About Rob Rajfer Robert received his BA in Liberal Arts and Business Management from Indiana University and his MS in Law from Northwestern University. Robert has worked in the supply chain / logistics industry for the past five years. Robert spent the first three years of his career at C.H. Robinson (NASDAQ: CHRW) and the following years at Flock Freight (backed by SoftBank, Google Ventures, and Signal Fire). In conjunction with his work in supply chain / logistics, Robert is the Managing Partner of Seconds Capital LLC, a boutique micro VC.  

This week Andrew talks with Amanda Joiner, the Global Vice President of The Ritz-Carlton Leadership Center. Amanda shares a behind-the-scenes look at how The Ritz-Carlton delivers extraordinary experiences on a daily basis — and exceeds even the highest of expectations. This conversation is a powerful reminder that when we dedicate our lives to serving others & exceeding expectations — we truly have the power to change people's lives and create moments that get remembered forever. ** Follow Andrew **Instagram: @AndrewMoses123Twitter/X: @andrewhmosesSign up for e-mails to keep up with the podcast at everybodypullsthetarp.com/newsletterDISCLAIMER: This podcast is solely for educational & entertainment purposes. It is not intended to be a substitute for the advice of a physician, psychotherapist, or other qualified professional.  

Today I'll be helping you feel relaxed and calm while helping you place a beauty and skincare product order. Featuring soft-spoken ASMR, creamy and thocky keyboard typing, and magazine catalog page flipping I'll walk through some of the products offered and help you place your order. I hope you enjoy the personal attention and dedicated customer-service. Enjoy!

This summer has not only brought a completely new theme park to the Orlando tourist scape, but within it, two impressive theatrical shows within its park's gates. At the same time, Disney's Hollywood Studios has opened two theatrical shows within its studio gates. In a showdown, we'll look at Le Cirque Arcanus in The Wizarding World of Harry Potter--Ministry of Magic as well as The Untrainable Dragon from the Isle of Berk--both premiering at Epic Universe. We'll also take a look at two new shows that just premiered at Disney's Hollywood Studios, Disney Villains: Unfairly Ever After and The Little Mermaid Musical Adventure. From queue to finale, from performers to technical staging, we'll look at which of these fare best and are worth your time. The competition is tough, so join us as we look at these four new theatrical shows in two very unique Florida theme parks. ____________________________________________________________________ More Disney Insights can be found below! The Wayfinder Society--Disney Insights Patreon Page--More Disney Insights to interact with, while supporting the podcast. Here we bring the best in Disney both in terms of the magic of the parks as well as the business behind the magic! And now as part of Disneyland's 70th anniversary, we have a new interactive Disney Insight Fact Discovery, which unlocks scores of fascinating details few know about. With text, images, video and audio, we explore these realms whether you are right on the streets of the "Happiest Place on Earth" or enjoying it virtually from your own couch at home. Join today! Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 ____________________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

Summary In this episode Chief Revolution Officer John DiJulius talks to Kevin Sloan, Executive Vice President, Head of Retail Banking,for KeyCorp. As Head of Retail Banking, Kevin Sloan leads the execution of KeyBank's retail relationship growth strategy centered on helping clients and communities thrive. His responsibilities include leading 5,500 teammates across Key's 950 branch offices, its Business Performance, Support & Enablement team, and its Client & Teammate Experience team. He is also a member of KeyCorp's Executive Council. Takeaways Why KeyBank focused on the client experience What did Key do to transform their client experience What was the return on investment for Key How did Key keep the client experience momentum going years after Chapters: 00:00Celebrating 200 Years of KeyBank 02:50The Journey to Client Experience Excellence 06:12Moments Matter: A Framework for Success 09:04Recruitment and Retention Strategies 11:46Measuring Success: KPIs and Results 15:02Consistency in Customer Experience 17:46Building a Culture of Recognition 21:08Challenges of Maintaining Momentum 23:56Connecting Purpose with Client Experience 26:53The Importance of Emotional Connection 30:12Sustaining Momentum in Client Experience 33:05Collecting and Sharing Moments That Matter 35:59The Power of Small Gestures 38:48Conclusion and Reflections   Links Connect with Kevin Sloan Six Reasons Your CX Plummets When Your Business Skyrockets, and How to Fix It: https://thedijuliusgroup.com/download-reasons-your-customer-experience-plummets/ Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Employee Experience Executive Academy: https://thedijuliusgroup.com/project/exea/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Secret Service Blog:  https://thedijuliusgroup.com/secret-service-turns-20-and-the-dijulius-group-is-born-with-superior-customer-service-as-the-single-biggest-competitive-advantage/   Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

Florian Heinemann und Thuy Ngan Trinh von Project A tauchen mit Joel Kaczmarek in die Welt der KI im Business ein. Gemeinsam beleuchten sie, wie Unternehmen Künstliche Intelligenz sinnvoll integrieren können. Florian bringt seine Expertise als Investor ein und erklärt, wie KI in Start-ups bereits fest verankert ist. Thuy Ngan, Managing Director bei Project A, ergänzt mit praxisnahen Beispielen und zeigt, wie KI im Marketing und Sales revolutionäre Veränderungen bewirkt. Ein spannender Austausch über Use-Cases, Herausforderungen und die Zukunft der Arbeit in einer digitalisierten Welt. Du erfährst... ...wie Florian Heinemann und Thuy Ngan Trinh KI im Business erfolgreich integrieren ...welche spannenden Use-Cases für KI in Unternehmen existieren und wie sie umgesetzt werden ...wie KI die Marketingwelt revolutioniert und welche Tools dabei unverzichtbar sind ...wie KI den Sales-Prozess effizienter gestaltet und neue Möglichkeiten eröffnet ...warum KI im Customer Service und in der Software-Entwicklung einen echten Boost bringt __________________________ ||||| PERSONEN |||||

On Today's Show: Episode Overview Host Tim Henson delivers a wild Wednesday episode filled with bizarre stories, hilarious audio, and classic DV absurdity. From a drunk streamer arguing with a text-to-speech clip to a To Catch a Predator porn parody, this show is peak chaos. Segments and Stories 1. Great Moments in Customer Service 2. […] The post America's Funniest Inbred Home Videos first appeared on Distorted View Daily.

One of the promises of new technology is to simplify complex paper-based processes and create efficiencies while reducing costs and eliminating waste, fraud, and abuse. Each of the fifty states has a unique way for people to submit unemployment insurance claims. This made it a nightmare to communicate with the Department of Labor. Akanksha Sharma, Department of Labor, led a team that solved the problem through an identity verification system that could be layered over the varying state systems to have a single source of individual information, reducing waste and fraud. On the other side of the globe, family members living in on-site residences had issues with submitting claims—a similar situation, several bases, all with unique ways of processing work orders. Kevin Adler from ServiceNow outlined how a system was developed that allows individuals to make claims using their phones. Changing to a digital process enabled administrators to leverage prebuilt workflows. This transitioned away from cumbersome paper forms and enabled leaders to drastically reduce the time it takes to solve problems with military families. Both scenarios demonstrate how technology can transform a situation, facilitate feedback, and offer flexibility in reporting as well.  

Al Kietzmann joins us to share his “you first, me second” mindset. As the President, Founder, and entrepreneur behind Copier Consulting, he walks us through his journey in business and what ultimately led him to the world of franchising. Al and Dave also dive into the importance of customer experience and share insights on what it takes to succeed in sales and franchising.

Joining us LIVE at the Simply Business Summit, alongside Susan Judd, Carrie Benedet and Tahnee Sanders is the fabulous Alli Garison. Alli is your go-to expert when it comes to managing your business and nurturing your family. On today's episode she talks about people pleasing and our ability as women to serve ourselves before others, breaking down the age old stories of having to grind ourselves to burnout in the service of others needs. She will be unpacking this further with practical tips and strategies at the Simply Business Summit. I hope you will join Alli, Susan, Tahnee and I at this years Simply Business Summit June 18-20, 2025. Book now at simplystaceymorgan.com/summitSee omnystudio.com/listener for privacy information.

Customer experience & customer service are important for long-term success, yet they are not interchangeable. Stacy Sherman and Max Ball, Principal Analyst at Forrester, discuss the differences and leadership best practices so you are doing both right. You'll also hear new trends to be mindful of and plan for, including gig CX, artificial intelligence, chatbots, and other technologies to solve customer needs versus creating pain points. Learn more at   Access our FREE Customer Experience Audit Tool: Grow as a CX Professional with our numerous Book time with Stacy through this    

BEST OF HMS PODCASTS - FRIDAY - May 23, 2025 - John Had Difficulty Communicating w/Tonal Customer Service - May 2024See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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Scott "Kidd" Poteet is a retired United States Air Force lieutenant colonel and a commercial astronaut. He was the pilot for the Polaris Dawn mission in September 2024, a privately funded human spaceflight operated by SpaceX. Having previously served 18 years in the U.S. Air Force as a lieutenant colonel, Scott transitioned to the USAF Thunderbirds as a pilot in Position 4, racking up over 3,200 total flight hours in various aircraft like the F-16 and Alpha Jet, with over 400 combat hours logged. In 2022, Scott was selected as the pilot for SpaceX's Polaris Dawn mission, which launched in September 2024. During the nearly five-day mission, the crew achieved the highest Earth orbit flown by humans since the Apollo program, conducted the first commercial spacewalk, and tested Starlink laser-based communications in space. His journey from a decorated Air Force pilot to a commercial astronaut highlights his dedication to service, teamwork, and pushing the boundaries of aerospace exploration. Subscribe to the Mike Drop Patreon Page to see Ad-Free Episodes Early + Bonus Content at https://www.patreon.com/mikedrop ---------- Support Scott Poteet - Support Scott in Helping to Raise Funds for the St. Jude Memphis Marathon Weekend - https://www.facebook.com/donate/1087127142569274/ Website - https://www.kiddpoteet.com/ LinkedIn - https://www.linkedin.com/in/scott-kidd-poteet-5a548610a/ Facebook - https://www.facebook.com/f16kidd Instagram - https://www.instagram.com/kiddpoteet/?hl=en ---------- Sponsors: C. Crane When the internet goes dark, radio still works! Order Your C. Crane CC Radio 3 today when you call C. Crane's U.S. based Customer Service at 800-522-8863 or visit https://ccrane.com/drop and use code DROP at checkout for 10% off orders over $75! ---------- Truewerk Check out the full lineup and get 15% off your first order at https://truewerk.com/mikedrop. That's 15% off at https://truewerk.com/mikedrop! ---------- BUBS Naturals The BUBS namesake derives from Glen ‘BUB' Doherty, who was heroically killed in Benghazi, Libya in 2012. In addition to remembering Glen for the patriot he is, the BUBS ethos centers around the passionate and adventure seeking life that Glen lived. BUBS Naturals products are rooted in sustainably sourced ingredients and controlled consistency to provide our customers with the highest quality Collagen Protein & MCT Oil Powder that help you feel amazing and live a fuller life. Our mission is simple. FEEL GREAT. DO GOOD. 10% always goes back to charity, helping military men and women transition back into civilian life. Go to https://www.bubsnaturals.com/mike and use code MIKE for 20% off your order. ---------- TEAM DOG FOOD, TREATS & SUPPLEMENTS Be Your Dog's Hero: Veteran-owned by a former Navy SEAL and Special Operations K9 Trainer, Team Dog provides a complete diet of science-backed premium dog food, treats, and supplements to optimize your dog's health, forged from rigorous standards and real-world expertise. https://www.teamdog.shop TEAM DOG ONLINE TRAINING Mike Ritland – a former Navy SEAL & Special Operations K9 trainer – shares his simple and effective dog training program to build trust and control with your dog. Based on Mike's bestselling book “Team Dog, Train the Navy SEAL Way”, join tens of thousands of families that successfully trained their way to a better dog. https://www.teamdog.pet SHOP ALL THE MIKE RITLAND BRANDS Get all your Mike Ritland branded gear - Mike Drop | Trikos | Team Dog https://shop.mikeritland.com/ Learn more about your ad choices. Visit podcastchoices.com/adchoices

'Danger Pig' CW4 Dan McClinton is a retired U.S. Army AH-64D Apache Helicopter Pilot with 24 years of service. A decorated aviator with three combat tours in Iraq during Operation Iraqi Freedom, Dan started his career flying UH-1H helicopters in El Salvador before pivoting to the Apache airframe as a Pilot and Battalion Tactical Operations Officer with the 1st Cavalry Division. During his tenure, Dan's unit responded to over 800 troops in combat, clocking over 300 live-fire engagements and saving countless lives. Since retiring from active duty, Dan has authored the book 'Crazyhorse: Flying Apache Attack Helicopters with the 1st Cavalry Division in Iraq, 2006-2007' and '37 Months: Images from Three Combat Tours in Iraq', along with producing a documentary called 'The Longest Month', which covers the deployment of 1-227 AVN, 1st Air Cavalry Brigade, 1st Cavalry Division in 2006-07. Subscribe to the Mike Drop Patreon Page to see Ad-Free Episodes Early + Bonus Content at https://www.patreon.com/mikedrop ---------- Support Dan McClinton - Website - https://dngrpig.com/ Documentary: The Longest Month - https://dngrpig.com/shop/ols/products/the-longest-month-blu-ray Book: Crazy Horse: Flying Apache Attack Helicopters with the 1st Cavalry Division (Autographed Copy) - https://dngrpig.com/shop/ols/products/crazyhorse-flying-apache-attack-helicopters-with-the-1st-cavalry-division-autographed-copy LinkedIn - https://www.linkedin.com/in/dan-mcclinton-3b83b721/ Twitter/X - https://x.com/DanMcClinton1 ---------- Sponsors: Beam Visit https://shopbeam.com/MIKEDROP and use code MIKEDROP to get our exclusive discount of up to 40% off! ---------- C. Crane When the internet goes dark, radio still works! Order Your C. Crane CC Radio 3 today when you call C. Crane's U.S. based Customer Service at 800-522-8863 or visit https://ccrane.com/drop and use code DROP at checkout for 10% off orders over $75! ---------- TEAM DOG FOOD, TREATS & SUPPLEMENTS Be Your Dog's Hero: Veteran-owned by a former Navy SEAL and Special Operations K9 Trainer, Team Dog provides a complete diet of science-backed premium dog food, treats, and supplements to optimize your dog's health, forged from rigorous standards and real-world expertise. https://www.teamdog.shop TEAM DOG ONLINE TRAINING Mike Ritland – a former Navy SEAL & Special Operations K9 trainer – shares his simple and effective dog training program to build trust and control with your dog. Based on Mike's bestselling book “Team Dog, Train the Navy SEAL Way”, join tens of thousands of families that successfully trained their way to a better dog. https://www.teamdog.pet SHOP ALL THE MIKE RITLAND BRANDS Get all your Mike Ritland branded gear - Mike Drop | Trikos | Team Dog https://shop.mikeritland.com/ Learn more about your ad choices. Visit podcastchoices.com/adchoices