Podcasts about Customer service

In this Sports Geek Throwback episode, Sean Callanan interviews Lewis O'Flynn. They discussed balancing tech and human customer service for all fans. Show notes - https://sportsgeekhq.com/tech-vs-human-touch-customer-service-at-stadiums-lewis-oflynn

Disney has announced that Disney Adventure World is opening in Paris on March 29th, 2026. This is one of Disney's biggest remakes of a theme park, one that has had troubled origins and is now just emerging into its own. This park, opened in 2002 as Walt Disney Studios Paris, was hardly a shadow of its sister, Disneyland Paris, and it has gone through decades of struggle to get to this point. With some 2 billion euros invested, it now transforms into a much bigger footprint with some 90% of the original park completely reimagined. This transformation is huge with new lands, attractions, dining, shows and technology. And it's only the beginning as more construction points toward more offerings to follow. ________________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

Summary In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the findings of a Wall Street Journal intelligence report on the impact of AI on customer experience. They explore the disconnect between AI's potential and its actual implementation in businesses, emphasizing the importance of emotional intelligence and human interaction in customer service. The conversation highlights cultural barriers to effective customer experience transformation and the need for a human-centric approach in the AI era. They also discuss how companies can innovate customer value by leveraging AI effectively. Takeaways: 93% of leaders say their customer experience is broken. AI is still in its infancy and needs careful implementation. Companies are chasing AI for efficiency but missing emotional connection. Cultural dysfunction is a major barrier to customer experience transformation. AI can personalize customer interactions but should not replace human touch. 76% of executives feel behind on AI transformation. Emotional intelligence is crucial in customer experience. AI should supplement, not replace, human interaction. Companies winning with AI are inventing new categories of customer value. A human-centric approach is essential in the AI era. Chapters: 00:00The State of Customer Experience and AI 03:43The Challenges of AI in Customer Experience 08:47Cultural Barriers in CX Transformation 14:03Emotional Intelligence in Customer Interactions 19:07The Human Element in AI Integration 24:21Innovating Customer Value with AI 29:13The Future of Customer Service and AI Links: The Experience Gap, AIs Imminent Impact on CX:  Code and Theory, Wall Street Journal Report Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Ask John!  Submit your questions for John, to be aired on future episode:  tdg.click/ask Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Books:  https://thedijuliusgroup.com/shop/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com   Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

We kicked off the program with four news stories and different guests on the stories we think you need to know about! Graduation Framework Recommends New High School TestsGuest: Sam Drysdale – State House News ReporterWhy Customer Service Is Designed NOT To Serve Customers! The real reasons behind long hold times, dead-end chatbots & disempowered agents.Guest: Amas Tenumah - MBA, author of the new book, HOLD: The Suffering Economy of Customer Service, is a former customer service executive Is online shopping a recipe for identity theft? How consumers can stay protected.Guest: Michael Bruemmer - VP of Global Data Breach Resolution at Experian Is 12 Too Young For A Cell Phone? New study published in the peer-reviewed journal, Pediatrics found that kids with a smartphone by age 12 face an increased risk of developing depression, sleep problems and obesity.Guest: Dr. Catherine Athans – psychologist & author See omnystudio.com/listener for privacy information.

What does it really take to build AI that can resolve customer support at scale reliably, safely, and with measurable business impact?We explore how Intercom has evolved from a traditional customer support platform into an AI-first company, with its AI assistant, Fin, now resolving 65% of customer queries without human intervention. Intercom's Chief AI Officer, Fergal Reid, discusses the company's journey from natural language understanding (NLU) systems to their current retrieval augmented generation (RAG) approach, explaining how they've optimised every component of their AI pipeline with custom-built models.The conversation covers Intercom's unique approach to AI product development, emphasising standardisation and continuous improvement rather than customisation for individual clients. Fergal explains their outcome-based pricing model, where clients pay for successful resolutions rather than conversations, and how this aligns incentives across the business.We also discuss Intercom's approach to agentic AI, which enables their systems to perform complex, multi-step tasks, such as processing refunds, by integrating with various APIs. Fergal shares insights on testing methodologies, the balance between customisation and standardisation, and the challenges of building AI products in a rapidly evolving technological landscape.Finally, Fergal shares what excites and honestly freaks him out a bit about where AI is heading next.Timestamps00:00 - Intro02:31 - Welcome to Fergal Reid05:26 - How to train an NLU solution effectively?08:56 - What gen AI changed for Intercom10:57 - How would you describe Fin?14:30 - Fin's performance increase17:18 - Intercom's custom models22:14 - Large Language Models vs Small Language Models30:40 - RAG and 'the full stop problem'40:08 - Agentic AI capabilities at Intercom50:40 - Intercom's approach to testing1:04:46 - About the most exciting things in the AI spaceShow notesLearn more about IntercomConnect with Fergal Reid on LinkedInFollow Kane Simms on LinkedInArticle - The full stop problem: RAG's biggest limitationTake our updated AI Maturity AssessmentSubscribe to VUX WorldSubscribe to The AI Ultimatum Substack Hosted on Acast. See acast.com/privacy for more information.

Hey CX Nation,In this week's episode of The CXChronicles Podcast #273, we welcomed Varun Sharma, Co-Founder & CEO of Enterpret based in New York, NY. Enterpret provides custom AI to transform how you understand customers – from feedback chaos into clear, confident action. Harness superintelligence that feels like intuition, so your product and CX leaders never miss a signal.The Enterpret platform supercharges teams via advanced LLMs to help brands like Notion, The Farmer's Dog, and Perplexity build better products and experiences.In this episode, Varun and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team think through on a daily basis to build world class customer experiences.**Episode #273 Highlight Reel:**1. On a mission to connect product leaders with their customers2. Pioneering customer intelligence with AI 3. Understand your customers wants & needs 4. Creating actionable reporting to lift your CX & EX 5. VOC support to help grow your business Click here to learn more about Varun SharmaClick here to learn more about EnterpretHuge thanks to Varun for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & contact center space into the future. For all of our Apple & Spotify podcast listener friends, make sure you are following CXC & please leave a 5 star review so we can find new members of the "CX Nation". You know what would be even better?Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders!Want to see how your customer experience compares to the world's top-performing customer focused companies? Check out the CXC Healthzone, an intelligence platform that shares benchmarks & insights for how companies across the world are tackling The Four CX Pillars: Team, Tools, Process & Feedback & how they are building an AI-powered foundation for the future. Thanks to all of you for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

You don’t need to be the cheapest. Or the loudest. Or the most polished. What you do need? A business culture that reflects who you truly are—and communicates it clearly to your community. In this week’s episode, Stacey continues the Community Capital series with a powerful conversation on why your culture is your greatest marketing tool. Through real stories (hello, flash mobs and pull-up banners!), she unpacks how knowing what makes you unique can drive growth, build trust, and create raving fans without spending a cent on flashy advertising. You’ll learn: ✨ How Stacey’s values-driven culture helped her studio grow from zero to 100 students in one week✨ Why being “not like the others” helped her stand out during the height of Dance Moms culture✨ Practical ways to reflect your values through images, messaging, events, and collaborations✨ Why your ideal customer doesn’t care about perfection—they care about connection✨ How to turn your unique culture into a movement your community wants to be part of

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 203 Selling alcohol to teens, beef stick battles and big bust at self checkout.     ***please don't jump away there's more ctcs coming up nextBecome a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

The most dangerous number in customer experience isn't low—it's shiny. In this CX Pulse Check, we unpack why a single score can seduce teams into storytelling that investors love and customers don't feel, and we make a case for the harder, more honest work of proving value creation by cohort, not by kudos. With Rob Markey of Bain & Company and Harvard Business School, we discuss whether customer metrics predict growth or distract from it, and we separate real loyalty from repeat purchase.We go straight at the NPS debate: what the score can predict, where it fails, and how it becomes powerful only as part of a system that links feedback to actions that change renewal, cross-sell, referrals, and cost-to-serve. We talk airlines, captive markets, and the language games behind “loyalty” programs that purchase repetition without building emotional commitment. Then we get practical. You'll hear a little about how to read interaction telemetry for risk signals, and build models that translate service performance—wait times, abandon rates, repeat contacts—into forward revenue forecasts your CFO will respect.This is a great listen for leaders who want both heart and proof: real-time feedback to understand emotion and expectation shifts, behavioral data to see what customers actually do, and investor-ready visuals like tenure curves and revenue per customer by acquisition year. If you've ever wondered how to tell a CX story that earns budget because it earns returns, tune in to this conversation.If this resonates, follow the show, share it with your team, and leave a review wherever you listen to podcasts. Then send in a question you want us to tackle next at askJeannie.vip.About Rob MarkeyAdvisory Partner, Bain & CompanySenior Lecturer, Harvard Business SchoolRob Markey (https://robmarkey.com) is a Senior Lecturer at Harvard Business School and an advisory partner at Bain & Company. The creator of the Net Promoter System, he has spent more than three decades helping companies grow by earning customer loyalty and increasing the value of their customer relationships. He teaches Managing Service Operations in the MBA program at HBS and hosts the Customer Confidential podcast, where he speaks with leaders building customer-centric businesses.He is the co-author of The Ultimate Question 2.0 and a leading voice in the movement toward Customer Capitalism.Follow Rob on...LinkedIn: https://www.linkedin.com/in/robmarkey/Articles Mentioned:- The American Customer Satisfaction Index (ACSI): Quarter 3, 2025 - A Threat Potentially More Damaging Than the Great Recession (American Customer Satisfaction Index) -- https://theacsi.org/news-and-resources/press-releases/2025/11/13/press-release-national-acsi-q3-2025/- CoStar (CSGP) Q3 2025 Earnings Call Transcript (The Motley Fool) -- https://www.fool.com/earnings/call-transcripts/2025/10/28/costar-csgp-q3-2025-earnings-call-transcript/Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 203 Selling alcohol to teens, beef stick battles and big bust at self checkout.     ***please don't jump away there's more ctcs coming up nextBecome a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-like-it-s-live--4113802/support.

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Is your communication style a red flag?

JC Hudgison, Chief Building Official for the City of Tampa, Florida rejoined the podcast to discuss development, technology, and process improvement. He talked about how the City responded to and has been recovering from Hurricane Helene and Hurricane Milton in 2024. He shared how the City has worked to improve customer service through process improvement and how they are carefully integrate artificial intelligence into their plan review workflow. He also reflected on local government trends from the last 10 years. This episode was recorded from the 2025 ICMA Conference in Tampa, FL. Host: Ben Kittelson

In this episode, Michael welcomes Sam Goodner, a technology entrepreneur with deep roots in Switzerland and author of Like Clockwork. Their conversation explores how military principles of discipline, structure, and mission alignment can transform business operations and leadership effectiveness. Military Principles in Business Operations Sam explains how his military background influenced his approach to business, leading him to embed mission focus, accountability, and operational discipline across his organizations. Michael relates these principles to the modern workplace, emphasizing how veterans bring transferable skills like adaptability, teamwork, and strategic focus. Together, they discuss how clear objectives and consistent structure can enhance performance and prevent costly operational breakdowns. Enhancing Employee Onboarding Strategies Sam highlights the value of comprehensive onboarding through a “boot camp” model that ensures new hires align with company values and understand the organization's history, mission, and goals. Drawing from his experience at Catapult Systems, he explains how a 2–4 day onboarding program involving senior leadership created a strong sense of belonging and reduced turnover. Michael reinforces the idea that intentional onboarding fosters loyalty and builds resilient organizational cultures that withstand growth and change. Leadership in the IT Industry Both Sam and Michael share stories from their experiences in the IT industry, reflecting on how strong leadership and people-first cultures drive long-term success. Michael recalls his early experiences at a dot-com startup and the impact of global hiring through the H-1B visa program. Sam adds that one of his greatest rewards has been seeing former employees succeed and maintain lasting friendships—a testament to positive leadership's enduring impact. Customer Service Excellence and the 60 Golden Rules Sam recounts developing the “60 Golden Rules of Customer Service” while leading Catapult Systems. These principles were designed to guide new employees through common challenges and establish high standards across departments. Compiled into a handbook, the rules became a foundational tool for maintaining consistent customer excellence. Sam's book, Like Clockwork, expands on these principles and includes the 60 Golden Rules as an appendix. The book is available on Amazon for readers interested in applying military precision and structured thinking to their own business practices. Closing Reflection: Michael and Sam close the conversation by reaffirming that success in business often depends on discipline, clear communication, and consistent values—principles that remain timeless whether on the battlefield or in the boardroom. Listen to more conversations on leadership, resilience, and organizational excellence at BreakfastLeadership.com/blog.   Like Clockwork: Run Your Business with Swiss Army Precision Ever wish your business could run like a finely tuned Swiss timepiece — predictable, precise, and profitable, even when you're not in the room? In Like Clockwork, serial entrepreneur and former Swiss Army officer Sam Goodner shares the exact systems and strategies that helped him scale multimillion-dollar companies and lead them to lasting success. Drawing on lessons from both the boardroom and the elite Swiss Mountain Grenadiers, Sam shows leaders how to replace chaos with clarity, align teams with purpose, and build processes that keep your business thriving year after year. From operational excellence to leadership discipline, Sam delivers a masterclass in creating organizations that run smoothly, scale effectively, and outlast any single leader's tenure. Sam Goodner is no stranger to high stakes and high performance. As founder of Catapult Systems, he turned it into the world's leading Microsoft Systems Integrator. Later, he helped scale FlashParking into the largest parking technology company globally. A Swiss-American dual citizen, angel investor, and mentor, Sam now dedicates his time to guiding the next generation of entrepreneurs at SamGoodner.com. If you're a business owner, executive, or aspiring leader ready to trade unpredictability for precision, this episode is your blueprint.

Welcome back to the show. I appreciate you being here. As we head into Thanksgiving, I want to talk about something that can transform your motivation, your mindset, and your go to market strategy. That thing is gratitude.Gratitude is more than a feeling. It is energy. It is fuel. It is a tool you can use to execute at a higher level. When you apply gratitude with intention, you unlock clarity, momentum, and positive action.Today, I want to share how gratitude can help you stay motivated, how it can help you get unstuck, and how it can improve the way you serve your customers. Let's get started.⸻Gratitude as FuelGratitude shifts your focus. When you feel grateful, you stop thinking about what you lack. You start noticing everything you already have. That shift builds momentum. It creates internal power that drives your next move.When you feel tired or stuck, pause for a moment and ask yourself a few questions:What am I thankful for right now?Who in my life gives me strength?What opportunities do I have that I might be overlooking?Every time you return to these questions, your mindset resets. You move from limitation to possibility. You stop spiraling and start executing.⸻Gratitude Creates MotivationGratitude protects you from burnout. It keeps your energy focused on progress. When you look for what is working, your brain becomes more solution oriented. You begin to believe again. You remember that the next call matters. The next conversation matters. The next customer matters.When gratitude becomes a habit, your motivation becomes more consistent. You show up stronger. You think more clearly. And your team feels that energy too. People want to work with someone who radiates belief and positivity.⸻Gratitude and Customer ObsessionGratitude makes you care deeply about the people you serve. When you build from gratitude, you do not see your customers as numbers. You see them as partners who trust you.This mindset creates a powerful advantage in your go to market strategy.A grateful business becomes a customer obsessed business.You start asking new questions:What pain are they experiencing?What friction can I remove for them?What outcome can I help them achieve faster?How can I make their day easier right now?Gratitude turns selling into serving. And serving always wins.⸻Using Gratitude to Break Through StagnationEveryone experiences moments where they feel stuck. That is normal. But here is the truth. You cannot feel stuck and grateful at the same time. These two states cannot exist together.So the next time you feel stuck, do something simple. Write down ten things you are grateful for. Include people. Include lessons. Include challenges. Include anything that has shaped you.You will feel your energy shift. You will feel clarity return. Gratitude opens the door. Action takes you through it. And momentum carries you forward.⸻Thanksgiving MessageBefore we close, I want to say thank you. Thank you for listening. Thank you for your support. Thank you for following along on this journey over the years.I am truly grateful for you. Your time. Your trust. Your belief. Your commitment.None of this happens without you.I hope you and your loved ones have a great Thanksgiving filled with joy, connection, and rest. Remember what you are grateful for. Let that gratitude guide your decisions and your actions in the weeks ahead.Thank you again for being here. Keep going. Keep serving. Keep selling. Keep believing.Happy Thanksgiving.

Listen to the season finale of the Esker On Air Office of the CFO series as host Scott Leahy shares a clear, actionable roadmap for modernizing finance — based on insights gathered across AP, AR, Customer Service, and Procurement episodes this season.Learn the five steps CFOs can use to stabilize core processes, connect teams, plan automation rollouts, measure the right KPIs, and build the communication rhythms needed for long-term success.If you want clarity on what the modern Office of the CFO should focus on next, this episode is your guide.Resources:Esker: info@esker.comContact Us [Click Here]AI Automation Suite for the Office of the CFO

Focus on the Right Number and You Will Watch Your Business Success! What if I told you there's a better way to succeed than chasing goals you never hit? This week on A New Direction, I'm sitting down with Wall Street Journal and USA Today Best-Selling Author Lee Benson, and we're diving into his powerful book Your Most Important Number. Lee's going to show us why traditional goal setting often falls flat—and how focusing on one transformational number can simplify your strategy, elevate your performance, and change the way you lead and live. If you've ever felt stuck or overloaded, this conversation will bring the clarity and direction you've been searching for. Lee's developed the MIND Methodology—Most Important Number + Drivers—a framework that's helping organizations around the world cut the clutter and dial in on what really matters. We'll dig into how you can find your most important number, align your people around it, and track progress in a way that builds confidence and momentum. It's practical. It's proven. And you'll be able to use it the second the show ends. But you know me—I'm always about the human side. And that's what makes Lee's approach so powerful. This isn't just about data or performance metrics. It's about people, purpose, unity, and ownership. When you focus on the right number, you create a culture where everyone knows what winning looks like—and how to move the needle together. That's when progress becomes a habit instead of a hope. This episode will show you The 1 Number That Changes Everything. Because once you know your most important number, you stop chasing random goals… and start achieving what truly matters. Lee Benson's book, "Your Most Important Number" is a brilliantly, logical, practical guide to helping any business of any size and any leader no matter the level achieve more as entire company and individually. So often we read or hear people talk about goal setting.  "We have to set goals!" They will shout.  And experts from all different parts of the business world will say "set goals" if you want to achieve more success. Well, that sounds good in theory, but the fact is this, no matter how SMART you make them it's not working! Your company is not getting all that much better if it all because you do them, and here is the fact:  Setting goals are not motivating anyone! There has got to be another way!  And there is! Lee Benson's MIND (Most Important Number and Drivers).  Wow!  Talk about eye opening.  When leadership comes to the conclusion of what their MIN (Most Important Number) is, and then each area of the business determine what their MIN is that is connected to the overall MIN, and then each person knows what they need to deliver in terms of behavior to add value to the MIN.  Bam!  It's a huge win! The book is complete with an appendix that will start walking you through the how to...get the book...read it, absorb it, put it into practice, it has worked for so many businesses which he gives examples of it will work for your business too. By the way, he even offers freebies to get yourself started.  Just go to www.etw.com/tools  it's all right there. And get your copy of Your Most Important Number by clicking here! Please reach out and thank the financial sponsors of A New Direction: Enhance Your Audiobook Experience with Zoundy! If you're an author or narrator looking to produce high-quality audiobooks with ease, Zoundy is the ultimate tool you need. Designed specifically for audiobook creation, Zoundy delivers crystal-clear sound, seamless editing capabilities, and professional-grade production tools—all in one intuitive platform. Whether you're recording your own book or refining your narration, Zoundy ensures every word is heard with perfection. And here's the best part: As a listener of A New Direction, you get an exclusive deal! Head over to zoundy.com/jay and use the code JAY25 at checkout to unlock special savings on your audiobook production. Don't settle for anything less than studio-quality sound—power up your audiobook journey today with Zoundy! And… Linda Craft Team, REALTORS, for  more than 40 years they have been known as the “Legends of Customer Service”. They don't say it...their clients do.  Why? It's a culture that developed for more than 40 years that focuses on the client experience first. It's not about selling or buying a home, Linda recognized that it was a place where dreams were realized and memories would be made...and that makes more than a transaction, and that is why Linda created a client first culture where before, during and after your experience you have a partner that will help you for the rest of your life. They have helped people from all over the world find the right professional to sell or buy their home. And if you are located in the greater Raleigh Research Triangle Park (RTP) area stop in and get a FREE bottle of water and learn how they can help you. There are No Business Problems… Only Personal Problems that Infect Your Business Are you ready to break through barriers, build unstoppable resilience, and create the success you've always envisioned? I'm Here to Help You do exactly that. Whether you want to strengthen your mindset, develop unshakable resilience, grow your business, or take control of your life, our coaching programs are built to ignite transformation. Through personalized strategies, actionable insights, and unwavering support, we empower you to step boldly into your next level of success. Life and business throw challenges our way, but resilience is the key to thriving—not just surviving. As a mindset, resilience, business, and life coach, I help you develop the habits and mental strength that turn obstacles into opportunities. My coaching dives deep into the proven strategies that high achievers use to stay focused, driven, and unshaken, no matter what comes their way. Success isn't about avoiding failure—it's about learning how to rise stronger every time. Whether you're an entrepreneur looking to scale, a leader aiming to inspire, or someone simply ready to take back control of your life, my coaching meets you where you are and accelerates your growth. With expert guidance, a results-driven approach, and a focus on real transformation, I help you redefine what's possible and turn your ambitions into reality. You don't have to figure it all out alone—together, we'll create a roadmap that aligns with your goals and fuels your passion. It's time to step into your greatness. Are you ready to power up your mindset, resilience, business, and life? Let's get to work. Visit coachingmavericks.com to learn more and take the first step toward the life you deserve. Hey book lovers!  Would you rather read or listen to a book?  Well, here is your chance to listen to books and a FREE 30-day trial. I use Audible and I love it!  I believe you will too. Now you can get your FREE 30-day trial and other discounts by using going to www.audibletrial.com/AND

Get your "Try Hard" T-shirt!  Subscribe on Patreon to get an extra episode every week! Listen on YouTube! Andy on Instagram - andy.e.605 Jeff on Instagram - jeff_the_monster_king MW Aktiv Wear - mw_aktiv_wear Not Another Shooting Show on Reddit

Thanks to our Partners, Shop Boss and AppFueledKim Walker's flying solo on this one, and she's got a fire-in-her-belly message for every shop owner still sleeping on email marketing. This isn't your typical “email tips” episode, it's a storytelling breakdown of one jaw-dropping, beautifully built email from Mission Mercantile that had Kim hooked, clicking, and even podcasting about it.She breaks down what made this email a masterclass in branding: from a killer subject line (“Not Cheap… But Worth Every Penny”) to irresistible storytelling, handcrafted visuals, call-to-actions in all the right places, and brand language that oozes trust and legacy.If you've let your email marketing fall to the wayside, this episode is your wake-up call. Kim lays out why email isn't dead, it's just being underused. She challenges shop owners to rethink the way they write emails, stay top-of-mind with customers, and deliver real value (not just deals).Don't miss this breakdown. You'll walk away inspired to write emails your customers actually want to open.Show Notes with TimestampsIntroduction and Sponsor Shoutouts (00:00:10) Kim introduces herself, mentions Brian's absence, and gives sponsor shoutouts.Email Marketing Comeback & Shop Plans (00:01:19) Kim discusses the resurgence of email marketing in auto repair shops' plans for 2026.Discovery of Mission Mercantile (00:02:21) Kim shares how she found Mission Mercantile while searching for a high-quality leather backpack.Purchase Experience & Customer Service (00:05:34) Kim describes her purchase, a product issue, and Mission Mercantile's excellent customer service.The Impactful Email Arrives (00:06:44) Kim details receiving the November 6th email, its subject line, and her immediate reaction.Email Storytelling & Visuals (00:07:56) Kim analyzes the email's storytelling, visuals, and how it addresses customer needs.Call to Action & Product Details (00:10:05) Kim explains the email's calls to action, product quality descriptions, and lifetime guarantee.Brand Voice & Mythical Customer Care (00:11:29) Kim highlights the brand's unique voice, “mythical customer care,” and how it resonates with her.Sponsor Messages (00:12:35) Sponsor messages for Shop Boss and App Fueled are presented.Testimonials & Social Proof (00:14:36) Kim discusses the use of customer testimonials and how they reinforce the email's message.Black Friday Teaser & List Segmentation (00:16:08) Kim describes the email's Black Friday promotion and how it segments the audience.Differentiators & American Made Focus (00:17:19) Kim notes the email's emphasis on differentiators, including being American made and customer care.Personal Impact & Email Retention (00:18:33) Kim shares how the email influenced her to stay subscribed and even consider future purchases.Advice for Shop Owners on Email Marketing (00:19:41) Kim gives actionable advice to shop owners about effective email marketing strategies.Closing Thoughts & Contact Info (00:21:58) Kim wraps up, offers to share the email, invites topic suggestions, and promotes the Facebook group.Outro and Network Promotion (00:23:09) Kim and the network promote other shows and the podcast app, closing the episode.How To Get In TouchJoin The Auto Repair Marketing Mastermind Group on Facebook

In this episode of OurSpace with Matt Vettese, I sit down with Halifax emo band Customer Service to talk all about their new EP If You're Here, You Must Be Fine. We dig into their place in the growing Halifax music scene, and how 90s emo influences shaped their sound. We also dive into the meaning behind the new EP, the band's evolution beyond breakup songs, and why the East Coast might secretly have the strongest scene in Canada right now. If you're into emo, indie rock, Canadian punk, or Halifax bands, this one's for you.

In this episode of the Make Trades Great Again podcast, Eric and Andy discuss various challenges faced in the HVAC industry, including customer expectations, the importance of technology in service management, and the frustrations that arise from customer interactions. They share personal anecdotes about job bids, gas connections, and the impact of customer attitudes on their business. The conversation emphasizes the need for clear communication and the role of technology in improving service delivery, while also inviting listener feedback to enhance future episodes.Send us a textSend us your feedback or topic ideas over on our social channels!Eric Aune @mechanicalhub Andy Mickelson @mick_plumbNewsletter sign up: https://bit.ly/MH_email

Welcome to this cozy ASMR library where I will help you check out your books today. I hope you enjoy the soft spoken customer service chit chat, creamy and thocky keyboard typing, book sounds, and writing sounds. Enjoy!

Last week we took a look at the original Disney Magic Cruise ship and shared our four night experience from Port Canaveral to San Juan, Puerto Rico. Day 3 of that experience was visiting Disney Lookout Cay at Lighthouse Point. There is so much to talk about here that I chose to use it as a separate podcast. We had a review from David Zanolla last year, but everything at that time was brand new and really just getting underway. This was an opportunity to see it about a year and a half later, and for me, I was surprised by how much our family really enjoyed this. From arrival to the beach; from lunch to Junkanoo, we'll share it all. And we'll talk a little about how it compares to my vacation from my vacation home--Disney's Castaway Cay. Join us as we visit and review Disney Lookout Cay at Lighthouse Point. ____________________________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

In this episode, Stacey kicks off a powerful new series exploring community capital—the often-overlooked secret to sustainable growth, standout branding, and team alignment. Using real-life lessons from both her own business and her husband’s franchise journey, Stacey dives into how building a values-aligned, community-focused culture can bring in customers, keep your team engaged, and make your brand truly unforgettable. You’ll learn: ✨ Why your culture is not an afterthought—it’s a strategic asset✨ How community engagement builds trust, loyalty, and long-term profitability✨ The difference between being in your community and being visible in your community✨ Why creating connection matters just as much as products or pricing✨ How to take one small step this week to invest in your community (and boost your brand) This episode is packed with insights for small business owners, franchisees, and team leaders who want to build a business that’s not just successful, but deeply rooted in connection and purpose.

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREWanna go to Tekmetric's first ever industry training event Tektonic? Register HEREIn this episode, Jeff Compton sits down with Tony Martinez who was the AAPEX Technician of the Year. Tony shares his perspective on mentorship in the automotive industry and the importance of team culture over individual performance. He and Jeff talk about the value of constantly learning and ASE certifications. They also discuss the growing need for open access to service information and support for the Right to Repair Act.Timestamps:00:00 "Teamwork and Growth Insights"10:21 "Learning Extreme Ownership"15:58 "Path to Becoming an A Tech"20:45 ASE Test Prep Insights22:32 "Pursuing Manufacturing Apprenticeship Early"29:11 "Engine Assembly and Keystone Pipeline"33:52 "Building Mastery Over Quick Fixes"43:10 "Workshop Workflow and Logistics"47:58 "Patience and Perseverance in Challenges"50:29 "Perseverance and Problem-Solving"59:27 "Company Culture Drives Success"01:03:59 Sherwood Family: Teaching Automotive Skills Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 202….No electricity, trapped in the bathroom and a really bad dad joke.Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

In this episode, Ken Lain, the Mountain Gardener, shares a true story of why customer service failed at Verizon. He explains why his own business takes a very different approach, and how that choice has become a surprising competitive edge. It's a candid, unfiltered look at what's breaking and what still works when it comes to caring for people. Listen to Mountain Gardener on Cast11: https://cast11.com/mountain-gardener-with-ken-lain-gardening-podcast/Follow Cast11 on Facebook: https://Facebook.com/CAST11AZFollow Cast11 on Instagram: https://www.instagram.com/cast11_podcast_network/

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 202….No electricity, trapped in the bathroom and a really bad dad joke.Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-like-it-s-live--4113802/support.

Send us a textWhat happens when your phone rings and no one picks up? For law firms, it could mean a lost client, a missed deadline, or a reputation hit that's hard to repair. That's why answering services matter—and why Jessica Volker is passionate about doing them differently.As Director of Business Development at Responsive Answering Service, Jessica helps law firms strengthen client trust by going beyond the basics. In this episode, we discuss how Responsive's mission to elevate customer service plays out in real time, the difference between answering a call and truly connecting, and why creating an exceptional client experience is a game-changer for firm growth.If you're ready to rethink the way your firm handles calls, this episode will show you how answering services can take you the extra mile.Ways to Connect with Jess: Site: https://responsiveanswering.com/ Schedule a call: https://calendar.app.google/i4c9Bgph6YRwZpfS7 Welcome to Let's Talk Paralegal—where the legal industry gets real. I'm your host, Eda Rosa, legal consultant, speaker, and founder of the Eda Rosa LLC & the Limitless Paralegal Academy.This isn't your stuffy legal studies school lecture. We're talking mindset, money, modern workflows, and how to build a career—and a life—you don't need a vacation from.Let's cut the fluff, raise the bar, and change the game… one conversation at a time.If you like what you Hey legal pros, are you ready to stop playing small?The Limitless Paralegal Academy is officially open—offering powerhouse courses, real-world tools, and expert-led training to help you build the career (and life) you actually want.And we're not stopping there...

How do you turn a 150-year-old industrial giant into an agile, AI-first organization?=======Please support our sponsor Emeritus:Explore executive education programs from Emeritus, in collaboration with top universities: https://cxotalk.partner.emeritus.org/=======For Hexion CEO Michael Lefenfeld, the answer isn't just about technology, but about culture, safety, and rethinking value. In episode 901 of CXOTalk, Lefenfeld details his strategy for integrating AI across every level of a billion-dollar manufacturing enterprise, from the R&D lab to the factory floor.Michael Krigsman and Michael Lefenfeld discuss the practical realities of moving beyond "pilot purgatory." They dive into how to manage workforce anxiety (the "carrot vs. stick" approach), leverage Private Equity for long-term innovation, and maintain strict safety guardrails while moving fast.If you are a leader navigating the complexities of digital transformation, this interview offers a concrete roadmap for driving growth without sacrificing your company's heritage.

Become a supporter of this podcast: https://www.spreaker.com/podcast/the-good-morning-portugal-podcast-with-carl-munson--2903992/support.Need help in Portugal? Contact Carl by phone/WhatsApp on (00 351) 913 590 303, email carl@carlmunson.com or join the Portugal Club community here - www.theportugalclub.com

Elena’s WiFi has been down for five days, but nothing prepares her for the series of wild “customer service reps” she gets bounced between. From parakeet facts to accidental upsells and total confusion, this chaotic call spirals fast until a shocking reveal flips everything upside down. The wildest, most hilarious prank call podcast from The Jubal Show! Join Jubal Fresh as he masterminds the funniest and most outrageous phone pranks, catching unsuspecting victims off guard with his quick wit, absurd scenarios, and unmatched comedic timing. Whether he's posing as an over-the-top customer service rep, a clueless boss, or an eccentric neighbor, no call is safe from his unpredictable humor. Get ready to laugh out loud and cringe in the best way possible! New episodes drop every weekday—tune in and let the prank wars begin!➡︎ Submit your Jubal Phone Prank - https://thejubalshow.com This is just a tiny piece of The Jubal Show. You can find every podcast we have, including the full show every weekday right here…➡︎ https://thejubalshow.com/podcasts The Jubal Show is everywhere, and also these places: Website ➡︎ https://thejubalshow.com Instagram ➡︎ https://instagram.com/thejubalshow X/Twitter ➡︎ https://twitter.com/thejubalshow Tiktok ➡︎ https://www.tiktok.com/@the.jubal.show Facebook ➡︎ https://facebook.com/thejubalshow YouTube ➡︎ https://www.youtube.com/@JubalFresh Support the show: https://the-jubal-show.beehiiv.com/subscribeSee omnystudio.com/listener for privacy information.

Download our “Tell a Better Story, Win Better Clients” E-book at https://working-towards.com/Bill Price is one of the most influential minds in customer experience — and he joined us to break down how AI is transforming CX, why 88 percent of customers never complain, and how companies can finally eliminate friction at scale.Bill was Amazon's first Global VP of Customer Service, where he helped build the customer-centric philosophy that powered Amazon's explosive early growth. Today he runs Driva Solutions and is the Founder & CEO of Intendra AI, a CX analytics platform that identifies intents, reduces operational drag, and uncovers the “silent sufferers” who quietly churn without ever contacting support.In this conversation, Bill shares insights on:• The real story of Amazon's early customer-centric culture• Why “the best service is no service”• How large language models are rewriting the rules of customer service• The 88 percent of customers who never complain — and how to find them• Why first-contact resolution is now misleading• How companies across hospitality, banking, ecommerce, and B2B services can proactively fix hidden friction• What Intendra AI is building today and where CX is going nextBill is also the author of four must-read books on CX:• The Best Service Is No Service• Your Customer Rules!• The Frictionless Organization• Zero Complaints⸻Guest LinksIntendra AIhttps://www.intendra.ai/Driva Solutionshttps://drivasolutions.com/Bill Price on LinkedInhttps://www.linkedin.com/in/bill-price-drivasolutions/Bill's Bookshttps://www.amazon.com/stores/author/B001JSHFSM/allbooks?ingress=0&visitId=a36f7561-fb02-460d-a0ea-ad2cd221d6a4&ccs_id=98438664-2c15-4575-8e8d-dfaa695e3bbd

Elena’s WiFi has been down for five days, but nothing prepares her for the series of wild “customer service reps” she gets bounced between. From parakeet facts to accidental upsells and total confusion, this chaotic call spirals fast until a shocking reveal flips everything upside down. The wildest, most hilarious prank call podcast from The Jubal Show! Join Jubal Fresh as he masterminds the funniest and most outrageous phone pranks, catching unsuspecting victims off guard with his quick wit, absurd scenarios, and unmatched comedic timing. Whether he's posing as an over-the-top customer service rep, a clueless boss, or an eccentric neighbor, no call is safe from his unpredictable humor. Get ready to laugh out loud and cringe in the best way possible! New episodes drop every weekday—tune in and let the prank wars begin!➡︎ Submit your Jubal Phone Prank - https://thejubalshow.com This is just a tiny piece of The Jubal Show. You can find every podcast we have, including the full show every weekday right here…➡︎ https://thejubalshow.com/podcasts The Jubal Show is everywhere, and also these places: Website ➡︎ https://thejubalshow.com Instagram ➡︎ https://instagram.com/thejubalshow X/Twitter ➡︎ https://twitter.com/thejubalshow Tiktok ➡︎ https://www.tiktok.com/@the.jubal.show Facebook ➡︎ https://facebook.com/thejubalshow YouTube ➡︎ https://www.youtube.com/@JubalFresh Support the show: https://the-jubal-show.beehiiv.com/subscribeSee omnystudio.com/listener for privacy information.

What happens when you build a company around one niche, listen obsessively to customers, and never stop improving? In this episode, host Trace Blackmore finally sits down for a full-length conversation with Frank Lecrone, Founder, President, and CEO of AquaPhoenix Scientific. What started in a small 60' x 60' space in Hanover, Pennsylvania, with three employees, maxed-out credit cards, and endless Staples runs has grown into a 300+-person organization serving industrial water professionals around the world.   Frank shares how AquaPhoenix became "the booth everyone wants to be next to" at AWT, why they built their entire business around industrial water treatment instead of trying to be everything to everyone, and how a simple continuous improvement system now generates hundreds of ideas a year from frontline team members. He also pulls back the curtain on acquisitions and private equity, explaining EBITDA in plain language, how to think about "add-backs," and what owners should understand long before they think about selling. Whether you're leading a growing company, running a route, or thinking about your own "second chapter," this conversation is a masterclass in culture, courage, and caring deeply about the people you serve. Stay engaged, keep learning, and continue scaling up your knowledge!    Timestamps   02:20 - Trace Blackmore shares a recap from the recent 2025 AWT Conference, The Hang, and a Blood Donation Story   14:02 - Water You Know with James McDonald  15:20 - Upcoming Conference for Water Professionals  18:16 – Introduction of Frank Lecrone, CEO of AquaPhoenix Scientific (eight years in the making)  24:52 – Why Hanover?   26:59 – Supporting AWT  37:38 – Color-coded caps & QR Codes  42:30 – Learning from mistakes  45:31 – Core Values   48:26 – Acquisitions and Culture   1:03:32 – Valuations and EBITDA    Quotes  "We didn't grow by doing everything for everyone. We grew by doing exactly what one market needed and wanted—and then doing it better every year."  "The lack of information is almost always interpreted negatively. That's why you have to over-communicate, especially during acquisitions."  "EBITDA equals freedom. The more EBITDA you have, the less anybody can tell you what to do with your own company."  "We're not perfect. We screw things up like everyone else—but we fix it, and we fix it quickly, and we make doing business with us as easy as possible."  "I don't want to be the smartest person in the room. I want great people around me, giving ideas and pushing things forward, so I'm not the bottleneck."  "Business is like standing in a bathtub while the water rises. It feels fine until it reaches your mouth. The trick is noticing when it's at your knees and fixing the bottleneck then."  "We give a darn. We have 'GAS'—Give a #$%@—and if we can make it right and do it better, we absolutely will."    Connect with Frank Lecrone Email: frank@aquaphoenixsci.com   Website: Water Quality Testing Products | AquaPhoenix Scientific  LinkedIn:  Frank Lecrone | LinkedIn       Guest Resources Mentioned   AquaPhoenix Scientific   Aliquot – AquaPhoenix's Water Management Software  QR-coded Custom Test Kits (AquaPhoenix EndPoint® ID)    Scaling UP! H2O Resources Mentioned  AWT (Association of Water Technologies)  Scaling UP! H2O Academy video courses  Submit a Show Idea  The Rising Tide Mastermind  American Red Cross    Water You Know with James McDonald  Question: What industrial water treatment word is derived from the Greek word meaning "claw?"    2025 Events for Water Professionals  Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE.   

Elena’s WiFi has been down for five days, but nothing prepares her for the series of wild “customer service reps” she gets bounced between. From parakeet facts to accidental upsells and total confusion, this chaotic call spirals fast until a shocking reveal flips everything upside down. The wildest, most hilarious prank call podcast from The Jubal Show! Join Jubal Fresh as he masterminds the funniest and most outrageous phone pranks, catching unsuspecting victims off guard with his quick wit, absurd scenarios, and unmatched comedic timing. Whether he's posing as an over-the-top customer service rep, a clueless boss, or an eccentric neighbor, no call is safe from his unpredictable humor. Get ready to laugh out loud and cringe in the best way possible! New episodes drop every weekday—tune in and let the prank wars begin!➡︎ Submit your Jubal Phone Prank - https://thejubalshow.com This is just a tiny piece of The Jubal Show. You can find every podcast we have, including the full show every weekday right here…➡︎ https://thejubalshow.com/podcasts The Jubal Show is everywhere, and also these places: Website ➡︎ https://thejubalshow.com Instagram ➡︎ https://instagram.com/thejubalshow X/Twitter ➡︎ https://twitter.com/thejubalshow Tiktok ➡︎ https://www.tiktok.com/@the.jubal.show Facebook ➡︎ https://facebook.com/thejubalshow YouTube ➡︎ https://www.youtube.com/@JubalFresh Support the show: https://the-jubal-show.beehiiv.com/subscribeSee omnystudio.com/listener for privacy information.

A few weeks ago we had the opportunity to book a really good 5 day/4 night Disney Cruise Line deal that ultimately led to a remarkably great experience on The original Disney Magic. It's a trip where we left from Port Canaveral, visited Nassau and the new Disney Lookout Cay at Lighthouse Point, and then disembarked after a day at sea in San Juan Puerto Rico. Our experience gave us great insights to new experiences as well as provided us a chance to revisit the original Disney Cruise Line ship. While we are saving Lookout Cay for our next podcast, there is still a lot to share about this trip, and it will give you some insights not only about this itinerary, but booking late, and about what it's like to come back to the original Disney Magic. Oh, and we're dealing with a grown autistic son--so yeah it's kind of a crazy trip. That said, climb aboard as we head on a Disney Magic Voyage with San Juan Puerto Rico. ________________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

Harold Rowe – also known as Mr. Customer Service – has been on the Cy-Fair Federal Credit Union board of directors for two decades and is the 2025 winner of Cornerstone League's Volunteer of the Year Award. In this episode of The Cornerstone League Podcast, he shares about how he earned his nickname, his career in education, and advice for those looking to step into the role of a board member. 

Hey CX Nation,In this week's episode of The CXChronicles Podcast #272, we welcomed Matt Rubright, Chief Customer Officer at Jam.dev based in Seattle, WA. Jam powers the complete software development lifecycle, with AI that eliminates 84% of bug reproduction tasks, so your engineers can ship clean code faster.Jam AI adds the relevant logs and steps to make every bug report actionable. With integrations with best-in-class issue trackers & other product management tools, Jam fits right into EPD workflows.In this episode, Matt and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team think through on a daily basis to build world class customer experiences.**Episode #272 Highlight Reel:**1. Salesforce utilization management in today's world 2. Why you might be over-building your CRM3. Implementing tech changes within an organization 4. Building playbooks to guide your team & create consistency 5. Leveraging 360 feedback to build high-performing teamsClick here to learn more about Matt RubrightClick here to learn more about Jam.devHuge thanks to Matt for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & contact center space into the future. For all of our Apple & Spotify podcast listener friends, make sure you are following CXC & please leave a 5 star review so we can find new members of the "CX Nation". You know what would be even better?Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders!Want to see how your customer experience compares to the world's top-performing customer focused companies? Check out the CXC Healthzone, an intelligence platform that shares benchmarks & insights for how companies across the world are tackling The Four CX Pillars: Team, Tools, Process & Feedback & how they are building an AI-powered foundation for the future. Thanks to all of you for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

As we wrap up the Visionary Leadership series, Stacey delivers a motivating and practical episode about showing up as your best leader self—even when it’s hard, even when you’d rather stay under the doona. This isn’t about ticking boxes or chasing perfection. It’s about asking better questions, making small sustainable shifts, and building a version of leadership that aligns with who you actually are. In this final instalment, you’ll learn: ✨ Why wellbeing, movement, and mindset are the true building blocks of sustainable leadership✨ How to stop thinking about what you should be doing and start doing it—with ease✨ The three key questions to ask yourself: What should I be doing? What am I doing well? What would I love to do more of?✨ Why rewarding yourself for progress (not perfection) matters so much✨ And how to lead even if you’re a team of one—because your community, clients, and family are still watching Whether you're rebuilding, riding high, or stuck in the messy middle, this episode will give you the reset you need to finish strong and lead from a place of clarity, connection, and self-trust.

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERERegister NOW for Tekmetric's Tektonic Conference coming up HEREIn this episode, Jeff Compton is joined by Dutch Silverstein and his daughter Ana. Dutch brings up the differences of a transaction-based vs relationship-based business model, urging shop owners to pursue what aligns with their personal values and long-term goals. The conversation highlights the need for self-reflection and sacrifice when considering shop ownership, as well as the dangers of lowering standards in the industry.Timestamps:00:00 Celebrating Your Return03:50 Family-Owned Automotive Safe Haven07:57 Car Repair Frustrations Persist11:43 Mechanic Reputation and Trust14:40 Mechanic's Business Growth Journey16:52 Personal Betrayal in Safe Space20:25 "Coaching Costs and Industry Influence"25:51 "Pursuing Integrity Every Day"28:49 "Sacrifice for Future Success"31:10 "Boost Productivity, Build Wealth"35:13 Work Ethic and Presence37:00 "Training Wheels Off Moment"42:23 "Self-Reflection for Business Growth"43:38 Understanding Business Metrics & Decisions46:31 Avoiding Pitfalls in Business Growth50:25 "Unpaid Work Clarification"53:21 Empowering Technicians for Success Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

This Break/Fix episode features Richard Holland, a leader at Nation Safe Drivers (NSD), discussing the company's innovative approaches and his personal journey in the automotive and roadside assistance industry. Through an engaging conversation with the host, Crew Chief Eric, Richard shares insights into NSD's services, including financial and insurance products, and its comprehensive nationwide roadside assistance network. He emphasizes NSD's technology-forward strategy, partnerships, and commitment to safety and customer care. Richard also highlights the company's proactive role in addressing the evolving needs of vehicle owners, especially with the rise of electric vehicles (EVs), and sheds light on how AI and other technologies could enhance future services. Anecdotes about customer experiences and the industry's future challenges and opportunities make this an informative and inspiring listen for automotive enthusiasts. ===== (Oo---x---oO) ===== 00:00 Meet Richard Holland: A Leader in Roadside Assistance 01:06 Richard's Early Automotive Passion 04:28 Nation Safe Drivers: Mission and Services 05:08 Risk Aversion and Recovery Services 06:30 Comparing Nation Safe Drivers to AAA 07:40 Finance and Insurance Products Explained 14:37 Roadside Assistance Evolution 16:52 Handling Roadside Assistance for EVs 18:57 Trailer Troubles: What to Do When You're Stranded 20:21 Nation Safe Driver's Commitment to Customer Service 22:16 Technology and Partnerships in Roadside Assistance 24:39 The Role of AI in Roadside Assistance 25:24 Customer Stories 28:19 How to Join Nation Safe Drivers 31:03 Preparing for the Future of Roadside Assistance 34:44 Final Thoughts and Farewell ==================== The Motoring Podcast Network : Years of racing, wrenching and Motorsports experience brings together a top notch collection of knowledge, stories and information. #everyonehasastory #gtmbreakfix - motoringpodcast.net More Information: Visit Our Website Become a VIP at: Patreon Online Magazine: Gran Touring Follow us on Social: Instagram

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 201… The Heatwave Has Hit, Taste Testing Dubai Chocolate and Battling High Food Prices  This is C.T.C.S.  Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

My guest is Matt Abrahams, lecturer at Stanford Graduate School of Business and a world expert in communication and public speaking. He explains how to speak with clarity and confidence and how to be more authentic in your communication in all settings: public, work, relationships, etc. He shares how to eliminate filler words ("umm"-ing), how to overcome stage fright and how to structure messages in a way that makes audiences remember the information. He also shares how to recover gracefully if you "blank out" on stage and simple drills and frameworks that dramatically improve spontaneity, storytelling and overall communication effectiveness. People of all ages and communication styles will benefit from the practical, evidence-supported protocols Matt shares to help you communicate with greater confidence and impact. Read the episode show notes at hubermanlab.com. Pre-order Andrew's book Protocols: https://go.hubermanlab.com/protocols Thank you to our sponsors AGZ by AG1: https://drinkagz.com/huberman Eight Sleep: https://eightsleep.com/huberman BetterHelp: https://betterhelp.com/huberman Joovv: https://joovv.com/huberman Mateina: https://drinkmateina.com/pages/store-locator Function: https://functionhealth.com/huberman Timestamps (0:00) Matt Abrahams (3:21) Public Speaking Fear, Status; Speech Delivery (5:36) Speech, Connection, Credibility; Authenticity (9:05) Monitoring, Self-Judgement; Memorization, Tool: Object Relabeling Exercise (13:13) Sponsors: Eight Sleep & BetterHelp (15:40) Cadence & Speech Patterns; Lego Manuals, Storytelling & Emotion (19:18) Visual vs Audio Content, Length, Detail (23:19) Understanding Audience's Needs, Tool: Recon – Reflection – Research (24:25) Judgement in Communication, Heuristics (27:33) Questions, Responding to the Audience, Tool: Structuring Information (31:34) Feedback & Observation; Tools: Three-Pass Speech Review; Communication Reflection Journal (39:09) Movement, Stage Fright, Content Expertise (42:54) Sponsors: AGZ by AG1 & Joovv (45:34) Multi-Generation Communication Styles & Trust; Curiosity, Conversation Turns (50:32) Linear vs Non-Linear Speech, Tool: Tour Guide Expectations (53:21) Develop Communication Skills, Audience Size, Tools: Distancing; Practicing (1:01:43) Tool: Improv & Agility; Great Communication Examples; Divided Attention (1:09:36) One-on-One Communication vs Public Speaking (1:11:00) Sponsor: Mateína (1:12:00) Neurodiversity, Introverts, Communication Styles; Writing & Editing (1:16:30) Calculating Risk, Tool: Violating Expectations & Engaging Audience (1:21:20) Authenticity, Strengths, Growth & Improv (1:23:23) Damage Control, Tools: Avoid Blanking Out; Contingency Planning, Silence (1:30:32) Nerves, Tool: Breathwork; Spontaneous Communication; Beta-Blockers (1:34:29) Communication Hygiene, Caffeine, Tools: NSDR/Yoga Nidra; Vestibular System & Sleep (1:40:08) Conversation Before Speaking; Delivering Engaging Speeches (1:42:56) Sponsor: Function (1:44:43) Anticipation, Tool: Introduce Yourself; Connect to Environment, Phones (1:51:30) Customer Service & Kids Jobs; Tool: Role Model Communication; COVID Pandemic (1:56:04) Quiet But Not Shy, Extroverts; Social Media Presence (2:00:25) Martial Arts, Sport, Running, Presence & Connection (2:04:16) Apologizing; Communication Across Accents & Cultures (2:07:36) Interruptions, Tools: Paraphrasing; Speech Preparation (2:10:57) Public Speaking Fear, Tool: Envision Positive Outcome; Arguments & Mediation (2:13:19) Omit Filler Words, Tool: Landing Phrases; Time & Storytelling (2:16:52) Asking For a Raise; Poor Communicators & Curiosity; Memorization (2:19:49) Pre-Talk Anxiety Management; Acknowledgements (2:23:47) Zero-Cost Support, YouTube, Spotify & Apple Follow, Reviews & Feedback, Sponsors, Protocols Book, Social Media, Neural Network Newsletter Disclaimer & Disclosures Learn more about your ad choices. Visit megaphone.fm/adchoices

In the latest solo episode of the Happy Hustle Podcast, I dive into 24 AI tools that you can integrate into your business to streamline operations, enhance customer service, and boost productivity. Whether you're a small startup or a booming enterprise, these tools are game-changers. Here's a sneak peek of what you'll discover:Task Automation: Streamline your operations with tools like Zapier and IFTTT.Scheduling: Say goodbye to endless back-and-forth emails with Calendly and Acuity Scheduling.Inventory Management: Keep track of your stock effortlessly with TradeGecko and Fishbowl Inventory.Financial Management: Simplify your bookkeeping with QuickBooks and Expensify.Customer Service: Enhance your customer interactions with Drift, Intercom, and Zendesk.Market Research: Get ahead of trends with Crimson Hexagon and TalkWalker.And that's just the beginning! Listen to the full episode now and discover how all these AI tools can help you save time, reduce costs, and scale your business faster than ever before. Plus, I've included some awesome pro tips to ensure you make the most out of each tool.Connect with Cary!https://www.instagram.com/cary__jack/https://www.facebook.com/SirCaryJackhttps://www.linkedin.com/in/cary-jack-kendzior/https://twitter.com/thehappyhustlehttps://www.youtube.com/channel/UCFDNsD59tLxv2JfEuSsNMOQ/featured Get a free copy of his new book, The Happy Hustle, 10 Alignments to Avoid Burnout & Achieve Blissful Balance (https://www.thehappyhustlebook.com/)Sign up for The Journey: 10 Days To Become a Happy Hustler Online Course (http://www.thehappyhustle.com/Journey)Apply to the Montana Mastermind Epic Camping Adventure (https://caryjack.com/montana)“It's time to Happy Hustle, a blissfully balanced life you love, full of passion, purpose, and positive impact!”Episode sponsor BIOptimizers Magnesium BreakthroughThis stuff is a game-changer! Magnesium Breakthrough packs all 7 forms of magnesium, designed to support stress management, promote muscle relaxation, regulate the nervous system, control stress hormones, boost brain function, increase energy, and enhance sleep.I take 2 capsules before bedtime, and it's been a game-changer for me. The best part is, BIOptimizers offer a risk-free.

Keywords: art, artist, business, marketing, wildlife, painting, galleries, entrepreneurship, creativity, mentorship. Summary: In this episode, host Mitch Beinhaker interviews wildlife artist and entrepreneur James Corwin, who shares his journey from being a high school painter to running a successful art business. Influenced by his parents' entrepreneurial mindset, James learned early on that talent alone isn't enough, marketing, strategy, and self-discipline are just as vital to success. He opens up about his creative process, capturing emotion and detail in wildlife art, and how self-teaching helped him refine his craft. The conversation also explores the realities of pricing, gallery representation, and building meaningful connections with collectors. James reflects on the balance between creativity and business, emphasizing the importance of staying authentic while growing as an artist. He discusses how he transitioned from pursuing galleries to being sought out by them, proving the power of brand-building and audience trust. Beyond his own success, James is passionate about mentoring emerging artists and creating opportunities for community engagement through workshops and studio spaces. His story offers valuable insights for anyone looking to turn their passion for art into a thriving, sustainable career. Takeaways James started his artistic journey in high school, influenced by his parents' entrepreneurial spirit. He emphasizes the importance of marketing in the art business. James learned more about art through self-teaching and practice than formal education. He creates limited edition prints to maintain value and scarcity. The creative process involves capturing detail and emotion in wildlife paintings. James has transitioned from seeking gallery representation to being approached by galleries. He mentors young artists and supports their growth in the art community. Future plans include establishing a studio for workshops and community engagement. James believes in building a brand and connecting with his audience. He stresses the importance of taking risks and learning from experiences.   Titles From Hobby to Wildlife Art: James Corwin's Journey The Business of Creativity: Inside James Corwin's Art Career Building an Art Brand: James Corwin on Creativity and Entrepreneurship Sound bites "I love capturing detail." "It's an emotional experience." "Stay true to yourself." Chapters 00:00 Introduction to the Artist 01:22 James Corwin's Artistic Journey 03:36 Education and Self-Teaching in Art 05:03 Transitioning to Full-Time Artist 07:33 Business Strategies for Artists 12:22 Marketing and Selling Art 20:11 Gallery Representation and Business Growth 24:00 Scaling the Art Business 25:28 Inventory Management and Sales Strategies 26:34 Pricing and Licensing in the Art World 28:07 Customer Service and Building Loyalty 29:37 Gallery Relationships and Agreements 30:57 Curating a Gallery Experience 32:25 Mentoring Young Artists 34:32 Building a Brand as an Artist 37:25 Future Plans and Growth Strategies 41:12 Marketing and Connecting with Audiences

When a man cancels his shaving subscription, he expects a quick goodbye, not a terrifyingly clingy rep begging for him to come back… and maybe even showing up at his house?!

Mentalists, Customer Service, American Malls and Does Everyone Hate Sydney Sweeney Now?See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

The dialers are sharing their craziest customer service stories that prove the customer isn't always right.  get tickets to Hannah's tour get tickets to Des' shows