Podcasts about Customer service

Hey CX Nation,In this week's episode of The CXChronicles Podcast #282, we welcomed Bryan McAnulty Founder of Heights Platform and LatchLoop based in Austin, TX.Bryan has helped thousands of creators across 100+ countries transform their knowledge into thriving businesses. As a creator himself, he has been committed to empowering those with a passion for creation to learn and grow online.In this episode, Bryan and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team think through on a daily basis to build world class customer experiences.**Episode #282 Highlight Reel:**1.  Focusing on being proactive with all of your customers, regardless of LTV2. Pro's & Con's of AI-driven customer support3. Why customers value speed to solution more than anything Click here to learn more about Bryan McAnultyClick here to learn more about Heights PlatformClick here to learn more about LatchLoopHuge thanks to Bryan for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & contact center space into the future. For all of our Apple & Spotify podcast listener friends, make sure you are following CXC & please leave a 5 star review so we can find new members of the "CX Nation". You know what would be even better?Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders!Want to see how your customer experience compares to the world's top-performing customer focused companies? Thanks to all of you for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!Reach Out To CXC Today!Support the showContact CXChronicles TodayTweet us @cxchroniclesCheck out our Instagram @cxchroniclesClick here to checkout the CXC websiteEmail us at info@cxchronicles.com Remember To Make Happiness A Habit!!

Customer service leaders are under increasing pressure to use AI and automate more of the customer experience.But how do you know what should be automated—and what should stay human?It turns out, automation for automation's sake isn't your goal. Creating a better customer experience is.In this episode, I sit down with customer service expert, trainer, and author Jeff Toister to discuss his latest book, Human Service: The Skills AI Can't Replace.We explore where AI can improve the customer experience, where it often falls short, and why the organizations that win won't be the ones that automate everything—they'll be the ones that know when human service matters most.What You'll LearnWhy customers don't mind AI when it works—but hate it when it doesn'tJeff's simple framework for deciding what should and shouldn't be automatedThe three human service skills AI can't replaceWhy connection still matters in a world filled with automationHow understanding a customer's true needs leads to better outcomesThe critical role advocacy plays in creating better customer experiencesWhat Chick-fil-A gets right about balancing technology and hospitalityHow AI can amplify both great and terrible customer experiencesThe iceberg exercise that helps uncover hidden customer experience problemsChapters00:00 Introduction to Human-Centric AI05:07 Customers' Biggest Frustrations with AI09:03 How to Decide What to Automate vs Humanize12:55 The Value of Genuine Human Interaction20:47 How Chick-fil-A Excels by Prioritizing Human Service24:03 In-N-Out Burger Prioritizes Quality Over Automation27:52 Drawbacks to Relying Solely on AI32:25 How to Use AI to be More Proactive in Customer Service35:04 The Iceberg Approach to Finding Hidden Issues in Customer Experience37:00 One Change to Make to Instill Human Service Into Your CXAbout Jeff ToisterJeff Toister is a customer service consultant, trainer, speaker, and bestselling author who helps organizations build stronger customer-focused cultures. He is the author of multiple customer service books, including Human Service: The Skills AI Can't Replace, and has worked with organizations ranging from Fortune 500 companies to small businesses and government agencies. Connect with Jeff ToisterJeff's Website Jeff's Book - Human Service Book Jeff on LinkedIn Jeff's Customer Service Tip of the Week Connect with Matt LylesCheck Matt's speaking availability Subscribe on YouTube here Matt on LinkedIn Matt on Instagram SIMPLE brand newsletter

Today we're tackling something that every single SRNA needs to understand before signing their very first employment contract, and that's protecting our livelihood once we graduate. In this episode of Grade 1 View, hosts Mackenzie and Nicholas sit down with Bryan Doyle, ME, RPLU, Acting Vice President of AANA Insurance Services and Lisa Kiska, RPLU+, Supervisor, Underwriting & Customer Service at AANA Insurance Services to break down the essentials of malpractice insurance to better prepare every SRNA for the realities of the workplace. Here's some of what we discuss in this episode:

Are you struggling to engage your employees to consistently deliver customer excellence? Are company silos getting in your way of aligning teams and exceeding business goals? If yes, this episode will be incredibly valuable to you as host Stacy Sherman and renowned HR industry expert and author Josh Bersin unveil the secrets of the world's most enduring employee-focused organizations. You'll gain insights to foster a work environment that attracts and retains top talent. Likewise, you'll learn practical strategies and tactics for building an irresistible brand that starts with creating enjoyable employee experiences that fuel exceptional customer outcomes. Have a question or thoughts to share? Leave a voice message: https://www.speakpipe.com/StacySherman Learn more at DoingCXRight.com and subscribe to the newsletter for more actionable strategies.

Significant enterprise investment in AI-driven customer service is producing inconsistent outcomes — and the gap between deployment ambition and measurable business value remains striking. In this episode, Shri Nandan, VP of AI Products and Experiences at Comcast, examines why organizational culture and readiness are the primary determinant of whether AI in CX delivers results that move the needle. The conversation covers how to define resolution in an agentic AI environment, how context transforms the role of human agents, and why a conservative, staged rollout reduces the risk of large-scale failure. This episode is sponsored by Dialpad. In this episode, we cover how to move from AI proof-of-concepts in customer service to deployments that consistently improve business outcomes. To go deeper on this topic and learn how consultants are winning business with evidence-based AI ROI and building long-term capabilities instead of chasing short-term gains, download our free PDF report, "3 Keys to Thriving in the Coming Era of Automation" at emerj.com/cok1

In this episode, Marshall and Nick delve into the nuances of customer interactions, the importance of honesty, and how to navigate common challenges in the auto detailing industry. They emphasize the value of clear communication, transparency, and strategic business growth to foster loyalty and avoid pitfalls.Key TopicsUnderstanding customer reactions to service feedback and feedback managementThe role of honesty and transparency in building trustHandling service mistakes, recalls, and customer complaints effectivelyImportance of follow-up and showing professionalism after serviceStrategies for upselling parts and repair services with honestyAddressing common deferred maintenance issues, especially on plastics and trimsThe impact of business owner burnout and the importance of team growthFinancial foundational wellness for sustainability and growthThe pitfalls of owning a job versus owning a businessThe significance of work-life balance and legacy as a parent and business ownerTimestamps00:00 - Customer feedback and the importance of response management02:20 - The significance of kettle moments in customer service04:26 - Handling recalls and the importance of doing right by customers09:12 - The decline of customer service expectations in modern businesses13:47 - Dealing with road paint and plastic repairs effectively17:35 - The importance of homework and transparency in upselling21:40 - Truthfulness in service quality and managing customer expectations26:46 - Restoring plastic trim and cosmetic parts properly33:05 - Guidelines for handling and photographing personal effects in cars36:00 - Protecting customer belongings and avoiding liability41:26 - The challenge of growing a solo operation into a team-based business48:16 - The importance of balancing work and family, leaving a legacy52:14 - How most business owners are owned by their business — facts and fears58:35 - The mindset shift from ownership to servitude and business ownership realities65:01 - The value of sacrifice, intentional working hours, and building future options70:00 - Final thoughts on industry truths, success, and community support

With this episode, I'm prepared to ruffle some feathers. I hope you have thick skin, but this conversation is absolutely necessary, and I am incredibly passionate about it. Lately, everywhere I look on social media, I see small business owners posting Reels, TikToks, and memes making fun of how frustrating, exhausting, or annoying their customers are. They complain about customers asking too many questions, taking up too much time, or interrupting their day. This completely blows my mind. On one hand, I hear entrepreneurs constantly talking about how slow sales are and how desperately they need customers. But on the other hand, they are publicly mocking the very people keeping their doors open. We cannot say we want growth while simultaneously acting irritated that customers even exist. Even if you aren't posting this online, I want you to look deeper: How do you talk about your customers behind the scenes with your team? How do you think about them when you get home at night? I'm not throwing blame without looking in the mirror. When I ran my retail store, I had days where I got frustrated and, to my regret, complained to my team. But we have to change our mindset. Customers are not an inconvenience to your business; they are your business. Without them, you don't have a business—you just have inventory and bills. Key Takeaways from the Episode Your Customers are Watching Your Social Media: That "relatable" video mocking customer behavior might get laughs and likes from other business owners, but your actual customers are seeing it, too. When they see that content, they hear: You are a burden, and we don't want to help you. Why would anyone spend money where they feel unwanted? You Don't Sell a Unicorn Product: Whether you sell shoes, jewelry, candles, or clothing, customers can buy it somewhere else—Target, Amazon, or the boutique down the street. They choose your business because they want connection, experience, and service. Customer Service is the Business: Answering questions, helping people make decisions, and building trust isn't an interruption to your task list. It is the task. 5 Ways to Train Your Team to Appreciate Customers If we want better customer relationships, it has to start internally with our leadership and trickle down to our teams. Here are five practical ways to recalibrate your internal culture: Remember Who Writes the Paycheck: I don't write my team's paychecks; the customers do. Employees need to understand the direct connection between the customer experience and business survival. Stop Celebrating Sarcasm and Complaining: If leadership complains about customers behind the scenes, employees absorb that rotten mindset. Instead, actively celebrate positive customer stories and wins. Train Emotional Intelligence, Not Just Sales Skills: Teach your team how to actively listen, remain patient, read a customer's energy, and make people feel seen. View Questions as Buying Signals: Do not get annoyed when a customer asks a million questions. Questions mean interest and curiosity. An inquisitive customer is a massive opportunity, and they are far more valuable than a silent customer who walks right out. Build a Culture of Hospitality over Customer Service: Customer service asks, "How do we complete this transaction?" Hospitality asks, "How do I make this person feel?" Final Thoughts Setting healthy boundaries, having closing times, and protecting your peace is perfectly okay. You don't have to answer DMs 24/7 or let people mistreat you. But we must communicate our boundaries with kindness. People will remember how your business made them feel far longer than they will remember what they bought. The businesses that win long-term aren't always the cheapest or the trendiest; they are the ones that make their customers feel deeply valued. How are you going to shift your mindset around your customers this week? Work with Me - https://www.ciarastockeland.com/work-with-meVisit the Bookstore - https://www.ciarastockeland.com/bookstoreSign Up for Free Weekly Tips and Trainings - https://www.ciarastockeland.com/subscribe

With this episode, I'm prepared to ruffle some feathers. I hope you have thick skin, but this conversation is absolutely necessary, and I am incredibly passionate about it. Lately, everywhere I look on social media, I see small business owners posting Reels, TikToks, and memes making fun of how frustrating, exhausting, or annoying their customers are. They complain about customers asking too many questions, taking up too much time, or interrupting their day. This completely blows my mind. On one hand, I hear entrepreneurs constantly talking about how slow sales are and how desperately they need customers. But on the other hand, they are publicly mocking the very people keeping their doors open. We cannot say we want growth while simultaneously acting irritated that customers even exist. Even if you aren't posting this online, I want you to look deeper: How do you talk about your customers behind the scenes with your team? How do you think about them when you get home at night? I'm not throwing blame without looking in the mirror. When I ran my retail store, I had days where I got frustrated and, to my regret, complained to my team. But we have to change our mindset. Customers are not an inconvenience to your business; they are your business. Without them, you don't have a business—you just have inventory and bills. Key Takeaways from the Episode Your Customers are Watching Your Social Media: That "relatable" video mocking customer behavior might get laughs and likes from other business owners, but your actual customers are seeing it, too. When they see that content, they hear: You are a burden, and we don't want to help you. Why would anyone spend money where they feel unwanted? You Don't Sell a Unicorn Product: Whether you sell shoes, jewelry, candles, or clothing, customers can buy it somewhere else—Target, Amazon, or the boutique down the street. They choose your business because they want connection, experience, and service. Customer Service is the Business: Answering questions, helping people make decisions, and building trust isn't an interruption to your task list. It is the task. 5 Ways to Train Your Team to Appreciate Customers If we want better customer relationships, it has to start internally with our leadership and trickle down to our teams. Here are five practical ways to recalibrate your internal culture: Remember Who Writes the Paycheck: I don't write my team's paychecks; the customers do. Employees need to understand the direct connection between the customer experience and business survival. Stop Celebrating Sarcasm and Complaining: If leadership complains about customers behind the scenes, employees absorb that rotten mindset. Instead, actively celebrate positive customer stories and wins. Train Emotional Intelligence, Not Just Sales Skills: Teach your team how to actively listen, remain patient, read a customer's energy, and make people feel seen. View Questions as Buying Signals: Do not get annoyed when a customer asks a million questions. Questions mean interest and curiosity. An inquisitive customer is a massive opportunity, and they are far more valuable than a silent customer who walks right out. Build a Culture of Hospitality over Customer Service: Customer service asks, "How do we complete this transaction?" Hospitality asks, "How do I make this person feel?" Final Thoughts Setting healthy boundaries, having closing times, and protecting your peace is perfectly okay. You don't have to answer DMs 24/7 or let people mistreat you. But we must communicate our boundaries with kindness. People will remember how your business made them feel far longer than they will remember what they bought. The businesses that win long-term aren't always the cheapest or the trendiest; they are the ones that make their customers feel deeply valued. How are you going to shift your mindset around your customers this week? Work with Me - https://www.ciarastockeland.com/work-with-meVisit the Bookstore - https://www.ciarastockeland.com/bookstoreSign Up for Free Weekly Tips and Trainings - https://www.ciarastockeland.com/subscribe

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I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 228 Complete store reset, Pepsi hooks up with Poppi in the prebiotic dept and this isn't a chosen career.Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

In this episode, Buddy and Ross share their recent adventures, including family trips, bear hunting experiences, and insights into the challenges of hunting and the impact of AI on the environment and industry. In this episode, Buddy Woodberry shares insights on leveraging AI for business automation, the challenges of e-commerce configuration, and the future of technology in the outdoor and hunting industry. Ross and Buddy explore practical applications, potential pitfalls, and the evolving landscape of AI and online commerce. We would like to thank those who support this podcast. Special thanks to Double U Hunting Supply for sponsoring this episode. www.dusupply.comhttps://www.youtube.com/@DoubleUHuntingSupply/podcasts

In this episode, we unpack the consolidation of private practices and the growing influence of Dental Support Organizations. While many independent dentists view consolidation as a threat, Peter and Craig argue it may actually create one of the greatest opportunities the profession has ever seen. They explore the economic forces driving DSO growth, including insurance arbitrage, private equity investment, rising operating costs, and changing ownership models. But beyond the numbers, the conversation focuses on something much more important: what independent dentists can offer that large organizations often cannot. Peter, Craig, and Ian discuss why personalized care, strong patient relationships, community, and entrepreneurial freedom remain powerful competitive advantages. They challenge the idea that independent practice is becoming obsolete and explain why dentists who embrace leadership, innovation, and business education may be better positioned than ever before. The discussion also explores AI, technology, customer experience, insurance dynamics, and the future of practice ownership. As dentistry becomes increasingly consolidated, the question isn't whether the industry is changing. It's whether practice owners are willing to evolve with it. The golden era of dentistry isn't behind us. It belongs to the dentists willing to build it. If you've ever wondered what the future holds for independent practice ownership, this episode is for you. DESCRIPTION The Bulletproof Dental Podcast Episode: 445 HOSTS: Dr. Peter Boulden, Dr. Craig Spodak, and Ian de Jongh In this episode, Peter Boulden, Craig Spodak, and Ian de Jongh explore the rise of DSOs, the accelerating consolidation of dentistry, and what these trends mean for independent practice owners. The conversation examines the economic realities driving consolidation, the advantages and challenges of private practice ownership, and why community, leadership, technology, and patient experience may become the defining factors separating thriving practices from struggling ones in the years ahead. TAKEAWAYS DSO consolidation continues to reshape the dental industry Insurance arbitrage remains a major driver of acquisitions Independent practices still possess significant competitive advantages Personalized patient care is difficult to replicate at scale Community creates resilience during periods of industry change Leadership and business education matter more than ever Technology and AI will accelerate practice evolution Customer experience can become a powerful differentiator The future belongs to adaptable practice owners Consolidation creates both risks and opportunities Dentists must actively choose their path rather than react to industry trends The golden era of dentistry is still available to those willing to build it TIME STAMPS 00:00:00 - Introduction and Welcome 00:00:43 - Discussion on DSOs 00:01:34 - Statistics on DSO Growth 00:03:07 - Impact of Interest Rates on DSOs 00:04:21 - Historical Perspective on DSOs 00:05:15 - Comparison with Dermatology and Veterinary Practices 00:07:05 - Relationship-Based Nature of Dentistry 00:08:33 - Business Coaching in Dentistry 00:10:02 - Pause in DSO Consolidation 00:10:17 - Example of DSO Unwinding 00:12:09 - Financial Distress in DSOs 00:13:01 - Rollover Equity in DSO Sales 00:14:47 - Importance of Upfront Cash in DSO Deals 00:16:00 - Independent Dentists Thriving 00:18:20 - Personalization of Care 00:18:49 - Example of Personalized Service 00:20:52 - Customer Service in Dentistry 00:22:46 - DSO vs. Independent Practice Quality 00:24:02 - SOPs in DSOs 00:26:06 - Moats for Independent Practices 00:28:28 - ADA Statistics on DSO Affiliation 00:29:01 - Macro Factors Affecting Consolidation 00:31:14 - Insurance Arbitrage in DSOs 00:33:01 - AI and Service Businesses 00:34:27 - Future of Independent Dentistry 00:36:09 - Importance of Community 00:37:03 - Power in Numbers for Independent Dentists 00:37:34 - Personal Experience with DSO Sale 00:39:09 - Paycheck Advance Analogy 00:40:15 - Summary and Closing Remarks 00:42:27 - Outro and Call to Action

Welcome to our beauty counter where today I will help you order from our beauty catalog. Featuring soft-spoken ASMR, thocky creamy keyboard typing, and crinkly page flipping - we'll help you pick out some glowy products just in time for summer. I hope you enjoy! ✨https://youtu.be/DybSh90hH3MSubscribe to my ASMR Youtube channel https://www.youtube.com/PetiteStacy

In Part 2 of our Great Customer Service series, Angel Santana shares an outstanding experience at Men's Wearhouse Store #5426 in Middletown, New York. From finding the perfect suit for Father's Day and ministry events to witnessing exceptional customer care in action, Angel highlights the professionalism, patience, and expertise of Store Manager Dante and his team. This episode is a reminder that kindness, respect, and genuine service still matter—and that great customer experiences leave a lasting impression.

Welcome to the ultimate late-night audio companion for the "night people"! Hosted by Walter Sterling, this eclectic podcast is a wild collision of global politics, paranormal mysteries, and deeply relatable everyday frustrations. Tune in for deep dives into missing UFO scientists, hidden histories like the lost civilization of Tartaria, and the 50-year Big Sugar conspiracy, perfectly balanced out by hilarious, fiery rants about condescending Apple Store employees and impossible customer service. Whether you're here for bizarre "Florida Man" updates, gritty true crime, or late-night therapy for modern tech annoyances, this show is the perfect rabbit hole for every night owl. Learn more about your ad choices. Visit megaphone.fm/adchoices

S9Ep:2384 When Customer Service Restores Your Faith: A Middletown AT&T Story In this special episode of Have Faith Let It Begin®, Angel Santana shares an outstanding customer service experience during his recent transition to FirstNet through AT&T. Angel recognizes Nelson, Justin, and Liz from AT&T Store Location 121144 for their professionalism, patience, and genuine care. This episode is a reminder that kindness, respect, and exceptional service still matter—and why healthcare professionals and first responders should take time to learn more about FirstNet.

Bloomberg enthüllt, warum SpaceX die Colossus-Rechenleistung vermieten musste. OpenAI gewinnt die Trade-Secrets-Klage von xAI. Ed Zitron veröffentlicht exklusiv die OpenAI-Finanzen für 2024 und 2025, was die Rohmarge wirklich hergibt. Das große Thema der Folge: Die US-Regierung verhängt am Freitagabend Exportkontrollen gegen Anthropics Fable 5 und Mythos, der Jailbreak-Vorwurf wirft mehr Fragen auf als er beantwortet. Was ist wirklich passiert und wer profitiert eigentlich vom Streit? Wie wirkt sich das auf den Anthropic-IPO aus? Im Acquisition-Corner: Salesforce kauft Fin.ai (früher Intercom) für $3,6 Mrd., Fox übernimmt Roku für $25 Mrd. Unterstütze unseren Podcast und entdecke die Angebote unserer Werbepartner auf ⁠⁠⁠⁠⁠⁠doppelgaenger.io/werbung⁠⁠⁠⁠⁠⁠. Vielen Dank!  Philipp Glöckler und Philipp Klöckner sprechen heute über: (00:00:00) SpaceX-IPO weiter (00:04:44) Colossus-Vermietung (00:07:50) OpenAI gewinnt vs. XAI (00:09:00) Ed Zitron: OpenAI-Finanzen (00:16:16) Anthropic Fable 5 gestoppt (00:21:03) Jailbreak-Vorwurf (00:22:35) Dario im Wellness-Retreat? (00:35:15) Anthropic-IPO-Folgen (00:40:25) Salesforce kauft Fin.ai (00:42:20) Fox kauft Roku (00:43:44) Mario Voigt & Döpfner Shownotes SpaceX - ft.com SpaceX vermietete Rechenleistung, weil eigene Teams sie nicht nutzen konnten - bloomberg.com OpenAI gewinnt: XAI-Klage wegen Trade Secrets abgewiesen - reuters.com Ed Zitron exklusiv: OpenAI-Finanzen - wheresyoured.at Anthropic Fable - linkedin.com Anthropic, Trump & Mythos/Fable für National Security - axios.com Pete-Hegseth-Post - xcancel.com Ashlee Vance über Anthropic & National Security - xcancel.com Anthropic, Weißes Haus & Fable/Mythos - axios.com Zvi Mowshowitz zu Anthropic-Move - xcancel.com Pliny the Elder zu Fable-5-Jailbreak - xcancel.com Anthropic widerspricht Fable-5-Jailbreak-Vorwurf - securityweek.com David Sacks zur Anthropic-Regierungs-Kooperation - xcancel.com Salesforce übernimmt Fin für Customer Service - cnbc.com Fox-Roku-Deal - wsj.com Welt zur KI-Debatte um Mario Voigt: Maschinenstürmer der FAZ - welt.de WSJ: Amazon-CEO triggerte Anthropic-Crackdown - wsj.com Kirsten Davies (DoD CIO) zur Anthropic-Sperre - xcancel.com David Sacks (2. Tweet) zu Anthropic - xcancel.com CNBC Video: Inside SpaceX's smooth debut - cnbc.com OpenRouter: Token-Markt-Rankings - openrouter.ai Haken Dran Podcast: SpaceX-IPO & Anthropic-Fable - youtube.com OMR Education: State of AI mit Pip - lnk.to

We imagine the excitement of heading to Florida to visit Walt Disney World, Universal, Sea World, beaches, sunshine and more. Our itineraries fill up quickly with things to do, and yet one of the most important ingredients in any vacation is where to stay. This is particularly true if you're planning on a total holiday vacation stay, or if you are being joined with other friends and family, or if you're looking for a truly unique experience in your accommodation. We visit with Danielle and Shane Peterson, who as Disney fans, have created some amazing vacation homes for families looking for a park-like experience when they come back at night from the parks. We'll look at their journey, how they got into the vacation rental arena, the huge marketplace here in Orlando, and the amazing “wow” creations the Danielle and Shane have developed. Here only the hallway separates you from the worlds of Star Wars, Harry Potter, Frozen, Beauty & the Beast and more. If you're thinking of doing an AirBNB type stay while visiting Central Florida, this podcast is for you. Moreover, I think you'll be touched by their story, and how very difficult circumstances led them to creating a work of love—together. Join us as we talk creating a magical place to stay with a little bit of faith, trust & pixie dust! To learn more about the homes Danielle and Shane have created, please visit www.magicaladventurehomes.com You can also join them on their Instagram page: @magical.adventure.homes. Know that you can use disneyinsights (all lowercase) as a discount code for helping you find the best discount possible! Be sure to check out my latest endeavor, Disneyland Insights: Inspiration, Ideas & Magic for You and Your Organization. __________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. _______________________________________________________ Check out Zanolla Travel to book your next vacation!  David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!  

Recorded live at ICBC Berlin 2026, Chuck Warner sits down with Michael Lucchino, Executive Vice President of Sales at Cannatrol, to discuss one of the most overlooked yet critical stages of cannabis cultivation: post-harvest processing. While cultivators often focus heavily on genetics, lighting, nutrients, and environmental controls, Michael explains why drying, curing, and storage can ultimately determine product quality, consistency, shelf life, and profitability. The conversation explores Cannatrol's origins in artisanal food preservation, the science of vapor pressure control, the growing importance of GMP compliance in global cannabis markets, and how precision-controlled curing can improve everything from flower quality to pre-roll manufacturing efficiency. Whether you're a commercial cultivator, processor, cannabis entrepreneur, or simply interested in the science behind premium cannabis products, this episode offers valuable insights into how technology is transforming the industry's post-harvest workflow.

Why do so many businesses struggle, stagnate, or fail—and more importantly, how can those mistakes be avoided? In this insightful and highly practical episode, Jim Muehlhausen explores The 51 Fatal Business Errors and How To Avoid Them, sharing lessons learned from years of working with business owners, entrepreneurs, and growing organizations. Drawing from real-world experience, Jim discusses the most common mistakes that can undermine a business, from poor planning and ineffective leadership to marketing failures, financial missteps, and communication breakdowns. He explains how many of these errors are preventable when business owners recognize the warning signs and implement proven strategies for success. This episode invites listeners to take a closer look at the challenges of entrepreneurship and business growth. What are the most damaging mistakes business owners make? How can leaders build stronger organizations and avoid costly setbacks? And what practical steps can entrepreneurs take to improve profitability, productivity, and long-term sustainability? Join us for a valuable and engaging conversation packed with actionable insights for business owners, managers, and aspiring entrepreneurs—where avoiding mistakes can be just as important as making the right decisions.Become a supporter of this podcast: https://www.spreaker.com/podcast/the-x-zone-radio-tv-show--1078348/support.Please note that all XZBN radio and/or television shows are Copyright © REL-MAR McConnell Meda Company, Niagara, Ontario, Canada – www.rel-mar.com. For more Episodes of this show and all shows produced, broadcasted and syndicated from REL-MAR McConell Media Company and The 'X' Zone Broadcast Network and the 'X' Zone TV Channell, visit www.xzbn.net. For programming, distribution, and syndication inquiries, email programming@xzbn.net.We are proud to announce the we have launched TWATNews.com, launched in August 2025.TWATNews.com is an independent online news platform dedicated to uncovering the truth about Donald Trump and his ongoing influence in politics, business, and society. Unlike mainstream outlets that often sanitize, soften, or ignore stories that challenge Trump and his allies, TWATNews digs deeper to deliver hard-hitting articles, investigative features, and sharp commentary that mainstream media won't touch.These are stories and articles that you will not read anywhere else.Our mission is simple: to expose corruption, lies, and authoritarian tendencies while giving voice to the perspectives and evidence that are often marginalized or buried by corporate-controlled media

AI agents are already shopping, comparing, booking, and contacting support for the customers we've spent decades trying to understand. That means customer experience is no longer judged only by what a person feels in the moment, it's also scored by what an AI can find about your brand across policies, pricing, FAQs, reviews, and the broader web. If that idea makes you a little uneasy, good. It's the wake-up call CX leaders need right now. I break down what “agentic AI” changes in the customer journey and why it creates a world with no fine print. When an agent can surface your warranty terms, return rules, delivery performance, and reputation signals in seconds, the gaps between your brand promise and real experience become impossible to hide. We talk about the trust signals AI is likely to reward, including transparent pricing, clear and consistent policies, accurate product information, reliable delivery, and responsive customer service. Consistency stops being a nice-to-have and becomes the proof your brand can be trusted. And we don't lose the human part. Emotions still drive loyalty because people still make the final decision about who they trust. I share why a clear customer experience mission statement matters more than ever, especially if you're training internal teams and tools around a defined promise of how you want customers to feel. You'll leave with practical next steps: experiment with AI like a customer, audit your digital experience, remove hidden friction, and tighten the public signals that shape recommendations. If an AI agent evaluated your brand today, what would it say about your customer experience? Listen now, then subscribe, share with a CX leader, and leave a review.Resources Mentioned:Order your copy of Experience Is Everything -- http://experienceiseverythingbook.comLearn more about CXI Membership™ and apply -- http://CXIMembership.comExperience Investigators -- https://experienceinvestigators.comEnjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact.Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 227 Beer dumping, who are the Scorpions and super puke…Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-like-it-s-live--4113802/support.

Fluent Fiction - French: Finding Adventure at Charles de Gaulle: Luc's Transformative Day Find the full episode transcript, vocabulary words, and more:fluentfiction.com/fr/episode/2026-06-16-22-34-01-fr Story Transcript:Fr: Dans le grand aéroport Charles de Gaulle, le soleil de fin de printemps illuminait l'immense terminal.En: At the grand aéroport Charles de Gaulle, the late spring sun illuminated the immense terminal.Fr: Les voyageurs affluaient de partout, leurs valises roulant à leurs côtés, tandis que les annonces des départs et des arrivées résonnaient en écho dans les vastes couloirs.En: Travelers poured in from all over, their suitcases rolling by their sides, while the announcements of departures and arrivals echoed through the vast corridors.Fr: Luc était à son poste, derrière le bureau d'information.En: Luc was at his post, behind the information desk.Fr: Il avait une trentaine d'années, avec un sourire chaleureux mais une lueur de fatigue dans les yeux.En: He was in his thirties, with a warm smile but a glimmer of fatigue in his eyes.Fr: Son travail était constant.En: His work was constant.Fr: Les questions surgissaient sans cesse : "Où est la porte d'embarquement C13 ?"En: Questions constantly arose: "Where is boarding gate C13?"Fr: ou "Quel est le meilleur endroit pour manger dans l'aéroport ?"En: or "What is the best place to eat in the airport?"Fr: Il restait courtois, aidant chaque personne avec patience.En: He remained courteous, helping each person with patience.Fr: Cependant, au fond de lui, Luc était en proie à une frustration sourde.En: However, deep down, Luc was plagued by a dull frustration.Fr: Son quotidien au bureau d'information semblait monotone.En: His daily routine at the information desk seemed monotonous.Fr: Il rêvait d'aventure, de voyages lointains, mais sa vie restait la même, rivée entre les files de passagers et les fiches horaires.En: He dreamed of adventure, of distant travels, but his life remained the same, tethered between lines of passengers and schedule sheets.Fr: Ce jour-là, alors qu'une foule se pressait devant lui, une femme nommée Isabelle s'approcha, l'air paniqué.En: That day, as a crowd gathered in front of him, a woman named Isabelle approached, looking panicked.Fr: Elle cherchait désespérément sa voie pour un vol de correspondance important.En: She was desperately searching for her way to an important connecting flight.Fr: Luc sentit sa détresse et prit une décision rapide.En: Luc sensed her distress and made a quick decision.Fr: Il lui parla doucement pour la rassurer.En: He spoke softly to reassure her.Fr: "Ne vous inquiétez pas, je vais vous aider," dit-il en souriant.En: "Don't worry, I'll help you," he said with a smile.Fr: Il guida Isabelle à travers l'immense terminal, parlant avec elle pour la rassurer.En: He guided Isabelle through the immense terminal, talking with her to reassure her.Fr: Malgré la pression, Luc sentit un bref instant de satisfaction, un goût de l'aventure qui lui manquait tant.En: Despite the pressure, Luc felt a brief moment of satisfaction, a taste of the adventure he so missed.Fr: Une fois qu'Isabelle fut en sécurité à sa porte d'embarquement, elle le regarda avec gratitude.En: Once Isabelle was safely at her boarding gate, she looked at him with gratitude.Fr: "Vous avez sauvé ma journée," dit-elle.En: "You saved my day," she said.Fr: "Pourquoi ne pas venir avec moi ?En: "Why not come with me?Fr: Improvisez !"En: Improvise!"Fr: L'invitation surprenait Luc, éveillant en lui le désir de partir, de tout quitter.En: The invitation surprised Luc, awakening within him the desire to leave, to abandon everything.Fr: Cependant, Luc déclina poliment l'offre d'Isabelle.En: However, Luc politely declined Isabelle's offer.Fr: Il savait qu'il ne pouvait pas partir ainsi, mais l'idée planait maintenant dans son esprit.En: He knew he couldn't just leave like that, but the idea now lingered in his mind.Fr: Après avoir salué Isabelle, Luc retourna à son poste.En: After bidding farewell to Isabelle, Luc returned to his post.Fr: Mais cette fois, il vit l'aéroport et son travail différemment.En: But this time, he viewed the airport and his work differently.Fr: Il réalisa que l'excitation pouvait se trouver dans les petites interactions de chaque jour.En: He realized that excitement could be found in the small interactions of each day.Fr: Chaque voyageur était une histoire, une ouverture vers le monde extérieur.En: Each traveler was a story, an opening to the outside world.Fr: Alors qu'il saluait Jean, le prochain voyageur en quête d'information, Luc se sentit changé.En: As he greeted Jean, the next traveler seeking information, Luc felt changed.Fr: Il était prêt à apporter un souffle d'aventure à sa routine, trouvant du plaisir à connaître un peu mieux chaque personne qu'il rencontrait.En: He was ready to bring a breath of adventure to his routine, finding pleasure in getting to know each person he met a little better.Fr: Et dans cette découverte, il trouva une nouvelle manière d'explorer le monde, sans quitter le sol de l'aéroport.En: And in this discovery, he found a new way to explore the world, without leaving the floor of the airport. Vocabulary Words:the traveler: le voyageurthe suitcase: la valisethe announcement: l'annoncethe corridor: le couloirthe information desk: le bureau d'informationwarm: chaleureuxthe fatigue: la fatiguethe boarding gate: la porte d'embarquementmonotonous: monotonetethered: rivéthe crowd: la foulethe connecting flight: le vol de correspondancedesperately: désespérémentthe distress: la détresseto reassure: rassurerthe satisfaction: la satisfactionthe gratitude: la gratitudeto improvise: improviserthe invitation: l'invitationto awaken: éveillerto abandon: quitterto linger: planerthe schedule sheet: la fiche horairethe routine: la routineto bring: apporterthe breath: le soufflethe pleasure: le plaisirto explore: explorerthe discovery: la découverteto greet: saluer

Hello voices from the bench community, John Wilson here and I wanted to share some news about the evolution of the Programill lineup. Most importantly, Ivoclar's new PrograMill 7. What stands out right away is the reduced air consumption this mill requires, but what you'll notice first is that impressive new touchscreen. For us, the biggest advantage has been increased spindle power. Next time you see your Ivoclar representative, be sure to ask about the PrograMill 7 and tell them John Wilson sent you. Thank you. At exocad Insights in beautiful Mallorca, we finally caught up with Felix from Imagine USA—and the timing couldn't have been better. As an exocad dealer on the front lines of digital dentistry, Felix shared his excitement about the strong turnout, the familiar faces, and most importantly, the innovation coming from exocad. What stood out most? The new exocad Hub and its cloud-based capabilities, along with powerful AI-driven tools inside DentalDB designed for efficient batch processing. For Felix and the Imagine team, it's not just about seeing what's new—it's about putting it to the test. By running new features through their own production facility first, they ensure real-world performance before bringing solutions to their customers. Fresh off the beaches and lectures of the beautiful island of Mallorca at the exocad Insights 2026 , Elvis and Barb sat down with three incredible women proving that digital dentistry is global, creative, and fueled by passion. First up is Andreea Bordea, a ceramist and lab owner originally from Romania who found her way into dental technology after narrowly missing acceptance into dental school. From analog waxing and staining zirconia with a single A2 shade to opening her own lab in Spain and building a digital workflow around exocad, Andreea shares the journey of learning everything the hard way. She talks about teaching herself digital dentistry, building a team, and how social media unexpectedly became her outlet while working alone in her lab. The conversation also dives into Ivoclar materials, zirconia, and the excitement around new products launched at Insights. Then the microphones turn to Denisse Ramos from for one of the most energetic conversations of the event. Denisse talks about her journey from Enterprise Rent-A-Car and Coca-Cola into the dental industry, eventually becoming a major force in digital workflows, 3D printing, and equipment sales. From Dentsply to Desktop Health and now leading sales at New Stetic USA, Denisse shares stories about mentorship, industry evolution, women in dentistry, and why labs need to charge for their expertise. We all talk about the rise of digital dentistry, treatment planning frustrations, social media, the future of dentures, and the importance of giving back through organizations like Ladies of the Mill and the NADL. Finally, Elvis met Daniela Torres, better known online as “Danny Designer,” a digital designer from Chile whose Instagram portfolio turned into a thriving business. Daniela explains how she taught herself exocad through YouTube before traveling to Madrid for advanced training, eventually working at the MOD Institute in South Carolina before returning to Chile to build her own remote design business. From designing full arch restorations and dentures to handling dozens of cases a day entirely through email and WhatsApp, Daniela proves how powerful digital dentistry and social media have become for technicians worldwide. The conversation wraps with excitement around exocad's newest updates, the exocad Hub, and what it means to be recognized as an exocad Hero.Special Guests: Andreea Bordea, Daniela Torres, and Denisse Lasso Ramos.

Welcome to this episode of The New Warehouse Podcast, where Kevin chats with Rodney Galeano, Founder and CEO of Loki 3PL. Loki 3PL helps importers distribute and fulfill products across the United States, supporting both B2B and e-commerce operations. Since launching the company just a year and a half ago, Rodney has grown the business into a new 100,000-square-foot facility in East Brunswick, New Jersey. In this conversation, he shares down-to-earth lessons from scaling a 3PL, what brands should look for in a logistics partner, and why customer service remains the most important differentiator in a crowded market.Learn more about our sponsor Dexory's Storage Health here. Follow us on LinkedIn and YouTube.Support the show

Rochester Fire Chief Stefano Napolitano has spent nearly four decades in the fire service, leading with a mindset rooted in purpose, empathy, and an unwavering commitment to serving others in their most critical moments. From growing up as the son of immigrant parents who sacrificed everything to provide a better life, to leading Rochester Fire in one of the most diverse cities in New York, his leadership has been shaped by resilience, humility, and a deep understanding of people. That upbringing continues to influence how he leads today, with a focus on empathy, work ethic, and putting others before yourself. In this episode of The Chief Exchange, Chief Napolitano shares what it truly means to be at your best when others are at their worst, and why leadership is demonstrated through actions, not titles. We discuss how his experience running his own business shaped his obsession with customer service, why most leaders still have room to improve in how they serve others, and the small, intentional actions that make people feel valued. He breaks down the balance between being respected and being liked, the importance of mentorship from both sides of the relationship, and how to build a culture that drives retention by making people feel seen and appreciated. We also dive into lessons on patience, enjoying the journey rather than rushing to the destination, and even touch on modern communication habits like responsiveness and read receipts on text messages. From turnaround leadership to leading with empathy in a diverse community, this conversation is about perspective, growth, and lifting others as you climb.

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 227 Beer dumping, who are the Scorpions and super puke…Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

Zendesk went private two weeks before ChatGPT launched, and the moment it came out, it was obvious that customer service would never be the same again. Shashi Upadhyay, head of product, engineering, and AI at Zendesk, joins Craig Smith to explain what the company has built since: a self-improving AI system that doesn't just resolve tickets but learns from every failure, studies what the human did to fix it, and gets measurably better over time. He calls it the resolution learning loop, and for Zendesk's best customers, it's already resolving 70 to 90% of incoming tickets autonomously, up from the 10 to 20% that chatbots managed just a few years ago. The conversation goes deep on the engineering decisions that actually matter: why hallucination is a feature, not a bug, and why the real challenge is knowing exactly when to switch from creative AI to deterministic code; why Zendesk acquired Forethought and what made their approach to going live in days rather than months so valuable; and why, despite all the momentum, Upadhyay estimates we are only about 5% through the adoption of AI in customer service. The bottleneck isn't the technology, it's the change management required to restructure how human and AI workforces operate together. His vision of the end state is striking: personal AI agents talking directly to enterprise AI agents, resolving 90% of issues instantly, while humans focus exclusively on the complex, high-value interactions that genuinely require them. Subscribe to Eye on A.I. for weekly conversations with the people building and deploying the future of AI.

In this episode of The Confidence Doc®, Dr. Rukmini Rednam sits down with Tiffany Lewis to discuss her powerful journey through weight loss, emotional eating, ADHD, and self-discovery. Tiffany shares the challenges she faced before and after surgery, the lessons she learned about patient care, and why ongoing support is so important for long-term success. This honest conversation explores the emotional side of transformation and what it truly means to build confidence from the inside out. In this episode, they discuss: • Tiffany's personal transformation journey • The connection between ADHD and emotional eating • Challenges and realizations after weight loss surgery • The difference between patient care and customer service • Why follow-up care matters • Building confidence through change and growth

No matter what I do it's going to be a problem. I can't even make an online order without an issue. Laugh as I explain.

Trap Talk Reptile Network Presents Ep.779All In The Bush Tuesday With Alex Warren & Sal  Kececi Chapter 3: Building A Legit Customer Service Base In The GTP Game 101JOIN TRAP TALK FAM HERE: https://bit.ly/311x4gxFOLLOW & SUPPORT THE GUEST:https://www.instagram.com/amazingarboreals/https://www.instagram.com/cryptic.chondros/SUPPORT USARK: https://usark.org/MORPH MARKET STORE: https://www.morphmarket.com/stores/exoticscartal/SUBSCRIBE TO THE TRAP TALK NETWORK: https://bit.ly/39kZBkZSUBSCRIBE TO TRAP TALK CLIPS:https://www.youtube.com/channel/UCA40BzRi5eeTRPmwY6XSdVASUBSCRIBE TO THE TRAP'S VLOGS:https://www.youtube.com/channel/UCKxLByAE_Kt06XayYFOxHqSUPPORT USARK: https://usark.org/memberships/Follow On IG: The Trap Exotics https://bit.ly/3hthAZuTrap Talk Reptile Podcast https://bit.ly/2WLXL7w Listen On Apple:Trap Talk With MJ https://bit.ly/2CVW9Bd Unfiltered Reptiles Podcast https://bit.ly/3jySnhV Listen On Spotify:Trap Talk With MJ https://bit.ly/2WMcKOO Unfiltered Reptiles Podcast https://bit.ly/2ZQ2JCbTrap Talk Reptile Podcast Sponsors:MORPHMARKET SHIPPING:https://shipping.morphmarket.com/MARC BAILEY REPTILES https://www.morphmarket.com/stores/marcbailey/WORKSHOP REPTILLIUM https://www.instagram.com/workshop_reptilium/PHENOME GENETICS:https://phenome.com/https://www.instagram.com/phenome_genetics/PRAGUE MORPHS:https://www.instagram.com/praguemorphs/SUNDOWN REPTILEShttps://www.sundownreptiles.com/TX CHONDROShttps://www.texaschondros.com/FOCUS CUBED HABITAT: https://www.instagram.com/focuscubedhabitats/JERSEY GUYS BALLS:https://www.instagram.com/jerseyguysballs/RARE GENETICS INC:https://www.raregeneticsinc.com/https://www.instagram.com/raregeneticsinc/https://www.youtube.com/@raregeneticsinc8166 KINOVA REPTILES & CLTCH:https://cltch.io/https://kinovareptiles.com/THE REPTILE SUPER SHOW:https://reptilesupershow.com/SOUTHEAST REPTILE EXPO:https://www.instagram.com/southeast_reptile_expo/BLAKES EXOTIC FEEDERShttps://www.instagram.com/blakesexoticfeeders/ZOO MED:https://zoomed.com/#fyp #reptiles #coolestreptilepodcastintheworld

A delayed order here. A missed pricing exception there. A customer waiting an extra day for an answer. A deduction that could have been prevented.No big deal, right? Except it is. Season 7 Episode 5 of Esker On Air explores the real business impacts of a customer service function that has to depend on disconnected systems, scattered data, manual processes and departmental silos — and what you can do about it. You'll discover:Why departmental silos persist despite a dizzying amount of technologyThe warning signs that your Customer Service team is strugglingHow to connect workflows, improve collaboration & remove roadblocksResources:Esker: info@esker.comContact Us [Click Here]

A 4-Step Process to Stop Stressing and Your Team Start Leading What if the exact habits that built your success are now the very thing quietly holding your business back? You hustled, you solved every problem, you held the standard — and it worked, so it became automatic. But somewhere along the way the company stopped being able to run without you, your talented team stopped stepping up, and you started wondering why working harder only makes the wheel spin faster. If any of that lands a little too close to home, this week's conversation is for you. In this episode of  A New Direction, we dig into The High-Altitude Entrepreneur with Chris Clearfield — and this episode is about you, not just the book. You'll discover why what got you here won't get you there, why all your systems still leave you trapped at the center, and the uncomfortable truth that your team won't take ownership until you stop jumping in. We even go into the brain science of it: how “predictive processing” keeps you reacting on autopilot to problems you haven't even really looked at yet — and why that's the real reason willpower never broke the cycle. Most importantly, you'll walk away with a way out. We'll unpack the shift from low-altitude founder — reactive, indispensable, exhausted — to high-altitude leader who rises above the chaos, sees the whole system, and finally lets the business grow beyond them. You'll learn how to spot the conditioned instinct that's capping your growth, how to hand your team real ownership, and why personal freedom isn't the reward you earn after success — it's the precondition that makes success possible in the first place. Join us and come ready to see your own patterns clearly, bring the questions you've been afraid to ask out loud, and bring a fellow founder who needs to hear it too. This is the conversation that helps you stop running your business from the ground — and start leading it from altitude. Chris Clearfield‘s book, “The High-Altitude Entrepreneur: A Framework for Scaling Smarter, Leading Better, and Living Freer, is a book for entrepreneurs and leaders.  And quite honestly you are going to need put aside your defensiveness, which will immediately happen when you start reading this book. Why do I say that so confidently?  Because no one wants to hear that the real problem why you as a leader are always stressed, feel like you team won’t take leadership, feel like everything falls on you, is because you are the bottleneck to your business.  But you really can’t do your out of this.  Your problem is not your people the problem is the monster you created because of the way you are wired that causes your people to not want to take action and lead. The fact is when you started your business, you pushed your way through.  You had to.  Every decision fell on you. So you put in the work, and you went into grind mode.  You lost sleep.  You pushed hard!  So now when things are not going well, or things start to go south, what do you do?  You employ your old operating system of work hard, push, and grind.  The problem.  Now you have people, and they aren’t responding. Now you are under even more stress. Your frustrated. You feel more burned out than ever.  You may even slump into depression. You think your people are lazy. They’re not the problem.  You see what got you there at the beginning was great!  But now that your business is grown, what once got you there, isn’t going to get you there now.  You don’t need to do different you need to “be” different. That is the beauty of Chris Clearfield’s book “The High-Altitude Entrepreneur”.  He has to together the High-Altitude framework that takes you step by step through a process where you can start removing yourself, so you can truly rely on others. Is it easy? Nope. Is it a quick fix? Nope. Will change your business for the better? Yep.  Will it change your life for the better? You bet! This is one of those books that if you have the guts to do it, will fundamentally change your business and you.  The book is worth every penny. Get your copy of The High-Altitude Entrepreneur by clicking here! Special Offer from Chris Clearfield If you would like to experience first hand how the process works.  Chris offers a group for free that you can watch and learn how the High-Altitude Framework works.  Just go to: Clearfieldleadership.com/elevate and sign up! Please say thank you to our sponsors!  It is their financial support that allows A New Direction to continue growing and getting great authors. “You tune in to A New Direction to grow your business and your mindset. But you can't move forward if you're worried about what's lurking in your inbox. That's where Data443 Cyren comes in. It's the industry standard for real-time email security and URL filtering. They stop phishing and malware before they strike, so you can focus on your success, not your safety. Don't let a cyberattack derail your journey. Go to Data443.com today and secure your future.“ Linda Craft Team, Realtors for more than 40 years the choice of people all over the world. They are not only experts in buying and selling real estate, they are expert negotiators that will fight for you!  But perhaps their greatest expertise is that they understand that your home is more is a place where you created some of your fondest memories. When you want a real estate professional who not only will get you the best price, but will care about your home like you would care about your home start with the Legends of Customer Service start with Linda Craft & Team.  www.LindaCraft.com ABOUT YOUR HOST Meet Jay Izso Executive Performance Coach  |  Host of A New Direction Every week on A New Direction, I sit down with CEOs, founders, and the researchers behind the science of leadership performance. The conversations go deep. We talk about the decisions that built companies, the mistakes that nearly destroyed them, and the personal breakthroughs that changed everything. But here's what most people don't know about me: the show is an extension of the work I do every day with executives behind closed doors. Who I Am I'm an Executive Performance Coach. I work with CEOs and founders of $5M-$50M companies who have hit a wall they can't explain. The marketing looks fine. The team is capable. The market is there. But the business won't move. The problem, almost every time, is the person running it. I find the personal behavioral patterns that are driving the business dysfunction. Then I help the CEO disrupt those patterns so the company can grow. That's it. No motivational platitudes. No vision boards. Diagnostics, intervention, results. Where This Comes From My approach comes from two places most coaches never set foot in. The farm. I grew up as a farmhand in Ithaca, Nebraska—population 100. I started working at nine years old. By the time I left for college, I'd spent a decade learning that you can't cheat the harvest, pain is part of the job, and the work has to get done whether you feel like it or not. I was fourteen the first time I had to castrate boars. Nobody was going to do it for me. That lesson never left: sometimes you have to do things afraid. The forensic psychology unit. In graduate school at Washington State University, I trained under Dr. Thomas Brigham—co-author of the Handbook of Applied Behavior Analysis—in a human behavior lab focused on real-world problems. I then served in a Clinical Psych II role at Eastern State Hospital in Medical Lake, Washington, a forensic setting where I conducted psychological evaluations of individuals charged with the most serious criminal offenses. Sixteen months assessing human behavior at its most extreme taught me how to cut through defenses, identify what's really driving someone's decisions, and see what they can't see in themselves.

Be sure to check out my latest endeavor, Disneyland Insights: Inspiration, Ideas & Magic for You and Your Organization. __________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. _______________________________________________________ Check out Zanolla Travel to book your next vacation!  David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!  

This episode is an introduction to our podcast. We start off by introducing ourselves and the variety of topics we will be discussing. This first episode is also an introduction to the tone of this podcast, though we will talk about serious topics, and are very passionate about helping animals thrive, we bring a light humorous approach making it welcoming to any and all listeners.    Emily and Toni discuss how they wound up in the pet world and why they are so passionate about it. History with vets, aliments and how we got to be so invested in pet health and wellness.  Topics we will cover and a sneak peak at some of the guests we will have on the show.    Direct any comments or questions to: CustomerService@healthypetproducts.net  Visit our website:: www.healthypetproducts.net  Instagram: https://www.instagram.com/healthypetproducts/ https://www.instagram.com/toni.unleashed/  Facebook: Thttps://www.facebook.com/HealthyPetProducts / https://www.facebook.com/ToniUnleashed  Youtube: https://www.youtube.com/channel/UCAMxTEiHqRkpWNakn4OA__A  TikTok: https://www.tiktok.com/@healthypetproducts / https://www.tiktok.com/@toni.unleashed  Pinterest: https://www.pinterest.com/HealthyPetProducts/ Twitter: https://twitter.com/HealthyPetPgh

Today we dine at Minetta Tavern with a very special guest - Bill Capuzzi. Bill has spent decades in financial services, holding leadership roles across firms like Pershing. As CEO of Apex Fintech Solutions, he's helped build the backbone for many of the platforms people use to invest today, even if they don't realize it. Apex is the infrastructure behind the apps, the part that actually makes them work. While others chase the market, Bill helps build it. Timecodes 00:00 - Intro 01:07 - Meet Bill Capuzzi at Minetta Tavern 02:38 - Med School to Wall Street Executive 04:59 - Leaning in Technology in Investing 08:23 - Apex and Their Clients 09:43 - AI, Customer Service & Risk Management 12:05 - ChatGPT, AI & the Future of Work 15:39 - How Fintech Eliminated Wall Street Paperwork 17:36 - Why Apex Is Building Brand Awareness 18:18 - Bill's Advice for New Investors Standing Table is made possible through our continued partnership with Apex Fintech Solutions. Apex Fintech Solutions provides the tools and services that enable hundreds of clients to launch, scale, and support digital investing for tens of millions of end investors. The company provides essential infrastructure and a comprehensive ecosystem of cloud-based products to enable and streamline trading, wealth management, cost basis, tax reporting, and, through its subsidiary Apex Clearing™, custody and clearing. For more information, visit the Apex Fintech Solutions website: ⁠https://apexfintechsolutions.com/⁠ LinkedIn: ⁠https://www.linkedin.com/company/apex-fintech/ —FOLLOW USYouTube: @RiskReversalMediaInstagram: @riskreversalmediaTwitter: @RiskReversalLinkedIn: RiskReversal MediaThe financial opinions expressed in Risk Reversal content are for information purposes only. The opinions expressed by the hosts and participants are not an attempt to influence specific trading behavior, investments, or strategies. Past performance does not necessarily predict future outcomes. No specific results or profits are assured when relying on Risk Reversal.Before making any investment or trade, evaluate its suitability for your circumstances and consider consulting your own financial or investment advisor. The financial products discussed in Risk Reversal carry a high level of risk and may not be appropriate for many investors. If you have uncertainties, it's advisable to seek professional advice. Remember that trading involves a risk to your capital, so only invest money that you can afford to lose.Derivatives are not suitable for all investors and involve the risk of losing more than the amount originally deposited and any profit you might have made. This communication is not a recommendation or offer to buy, sell or retain any specific investment or service.

Send us Fan MailNAVIGATING THE CUSTOMER EXPERIENCE Episode 274 | Lead With Clarity: Burnout, Cultural Intelligence, and the Strategy Every Leader NeedsWhat happens to your customers when the leader serving them is running on empty? In this episode, Yanique Grant sits down with Dr. Kerriann M. Peart, organizational psychologist, executive coach, and founder of Island Rooted Co., for a conversation that connects leadership well-being directly to customer experience outcomes.Dr. Peart brings over 20 years of experience in organizational psychology, public health, and executive coaching, and her work challenges the idea that high performance should come at the expense of people. Drawing on her own journey as a Caribbean woman who navigated three cycles of burnout while building her consulting practice in corporate America, she offers leaders a grounded, practical framework for leading with clarity, cultural intelligence, and personal strategy.WHAT YOU WILL LEARN IN THIS EPISODEHow burned-out leaders show up to customers in three distinct patterns, and which one is the rarest and most powerfulWhy happy employees are defined by competence AND capacity, and how both translate directly to the customer experienceHow the anchored bias of "this is how we have always done it" is damaging customer interactions in Caribbean businessesThe difference between a growth mindset and an agile mindset, and why leaders in culturally diverse environments need the latterWhy humble leaders go further and last longer than those who demand to be followedThe one personal strategy shift that will change how customer experience professionals show up, even on their hardest daysBOOKS MENTIONEDThe Prophet by Kahlil GibranThe 48 Laws of Power by Robert GreeneThe Power of Now by Eckhart TolleCONNECT WITH DR. PEARTLinkedIn: Search Kerriann PeartWebsite: peartconsulting.orgFOLLOW NAVIGATING THE CUSTOMER EXPERIENCEX: @NavigatingCXFacebook: Navigating the Customer Experience CommunityLinkedIn: Yanique GrantWebsite: yaniquegrant.com/podcasts

If you've ever shouted “just let me talk to a person” at a chatbot, this one's for you. Jeannie Walters is joined by special cohost Brandon McGovern, Senior Director of Customer Experience at HP, to pressure-test the biggest question in AI customer service right now: how do we automate without breaking trust?We start with a headline that feels like a warning label. Norse Atlantic Airways offers dirt-cheap tickets, but customers say there's a catch: customer support is so locked behind tech that getting help can become impossible. We unpack why this isn't simply a “tech problem,” but a governance and leadership problem. When companies remove phone numbers, skip the escape hatch, and ignore high-emotion journeys like refunds and disruptions, they don't just frustrate people, they create financial harm and open the door to fraud.Then we zoom out to the enterprise reality. Cisco's line that adopting AI is “like surgery without the drugs” is painfully honest, and it frames the messy middle many CX teams are living through. We talk about why rushing to automate tasks can amplify mistakes, how to redesign workflows around outcomes, and why “faster” is the wrong North Star compared to what's now possible. Along the way, we dig into authenticity, rising customer expectations, and why AI is killing the illusion of fine print as customers use their own tools to read policies and push back.If you're leading CX, contact centers, or digital support, you'll leave with practical guardrails for pilots, measurement, and intent selection. Subscribe, share this with a teammate, and leave a review with the biggest AI question you're wrestling with right now.About Brandon McGovernSenior Director of Customer Experience at HPUnderstanding your customers isn't enough. I build the systems that turn that understanding into outcomes.I'm a Senior Director of Customer Experience at HP, leading enterprise-wide measurement, analytics, and operations that enable the company to understand and act on customer sentiment in real time. I oversee a global Voice of the Customer ecosystem capturing tens of millions of signals annually, translating them into product, service, digital, and brand strategy decisions across the business.My work has delivered double-digit NPS improvements and material revenue impact by shifting CX from a reporting function to an operational and strategic capability - powered by data, automation, and applied AI.Beyond enterprise implementation, I build with AI hands-on - personal projects in game design, product prototyping, and workflow automation using Claude, Lovable, and other tools. Building outside my domain teaches me where AI actually breaks down, which makes me a better architect of AI-powered operating models at work.I bring engineering depth coupled with business leadership (MBA, MS in Electrical Engineering, Stanford executive education), and I specialize in building scalable CX platforms, driving cultural change, and aligning executives around customer-led transformation. Follow Brandon on LinkedIn: https://www.linkedin.com/in/brandonmcgovern/Articles Mentioned:- Norse Atlantic Airways Offers Dirt-Cheap Tickets. There's a Catch (Wired) -- https://www.wired.com/story/norse-airlines-ftc-complaints-ai-scams/- Cisco exec says adopting AI is like 'surgery without the drugs' (Business Insider) -- https://www.businessinsider.com/cisco-ai-adoption-customer-service-2026-5- Dissatisfied: Three-fourths of AI customer service rollouts are a letdown (The Register) -- https://www.theregister.com/ai-ml/2026/05/13/ai-customer-service-bots-get-rolled-back-at-74-of-firms/5239800Enjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact.Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 226 Coke is out of the game, hot new Skittles and SB WKD… Super Bowl weekend!Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-like-it-s-live--4113802/support.

Today we're going to talk about outstanding customer service. I just got got some really great customer service I want to tell you about, and then give you a recap on how you can be known as a great customer service company. Launch Team - https://www.ScrewTheCommute.com/launchteam Please watch this short trailer to the end and leave a comment - https://www.facebook.com/AmericanEntrepreneurFilm/videos/558575401181955 AI Hacks - https://www.ScrewTheCommute.com/aihacks DanDanieKell on ebay - https://www.ebay.com/str/dandaniekell Screw The Commute Podcast Show Notes Episode 1130 How To Automate Your Business - https://screwthecommute.com/automatefree/ Internet Marketing Training Center - https://imtcva.org/ Higher Education Webinar – https://screwthecommute.com/webinars See Tom's Stuff – https://linktr.ee/antionandassociates 00:23 Tom's introduction to Outstanding Customer Service 01:38 Buying off of eBay 06:33 If not that you messed up, it's what you do afterwards 08:17 Respond as fast as possible Entrepreneurial Resources Mentioned in This Podcast Higher Education Webinar - https://screwthecommute.com/webinars Screw The Commute - https://screwthecommute.com/ Screw The Commute Podcast App - https://screwthecommute.com/app/ Screw The Commute Podcast Producer - https://screwthecommute.com/larryguerrera/ College Ripoff Quiz - https://imtcva.org/quiz Know a young person for our Youth Episode Series? Send an email to Tom! - orders@antion.com Have a Roku box? Find Tom's Public Speaking Channel there! - https://channelstore.roku.com/details/267358/the-public-speaking-channel How To Automate Your Business - https://screwthecommute.com/automatefree/ Internet Marketing Retreat and Joint Venture Program - https://greatinternetmarketingtraining.com/ This is the shopping cart system Tom uses! Kartra - https://screwthecommute.com/kartra/ Copywriting901 - https://copywriting901.com/ Become a Great Podcast Guest - https://screwthecommute.com/greatpodcastguest Training - https://screwthecommute.com/training Disabilities Page - https://imtcva.org/disabilities/ Tom's Patreon Page - https://screwthecommute.com/patreon/ Tom on TikTok - https://tiktok.com/@digitalmultimillionaire/ Email Tom: Tom@ScrewTheCommute.com Internet Marketing Training Center - https://imtcva.org/ Related Episodes Zoom Scheduling - https://screwthecommute.com/1129/ More Entrepreneurial Resources for Home Based Business, Lifestyle Business, Passive Income, Professional Speaking and Online Business I discovered a great new headline / subject line / subheading generator that will actually analyze which headlines and subject lines are best for your market. I negotiated a deal with the developer of this revolutionary and inexpensive software. Oh, and it's good on Mac and PC. Go here: http://jvz1.com/c/41743/183906 The Wordpress Ecourse. Learn how to Make World Class Websites for $20 or less. https://screwthecommute.com/wordpressecourse/

The conversation delves into the journey of building multiple creative businesses while maintaining faith and intention. It explores life before photography and music, the realization of a creative calling, the coexistence of photography and music, and the valuable lessons learned from wedding photography. Additionally, it reflects on the speaker's first wedding photography experience and the challenges and growth that came with it. The conversation covers the journey of Alexander Boykins from truck driving to wedding photography and the establishment of his photography business. It delves into the importance of customer service in photography, the impact of corporate work on personal growth, and the insights gained from wedding photography experiences. Additionally, it explores the understanding of people and relationships through the lens of wedding photography.TakeawaysFaith and intentionBuilding multiple income streams Experience is a key teacherCustomer service is paramount in photographyChapters00:00 Building Creative Businesses06:20 Realizing Creative Calling13:25 Coexistence of Photography and Music19:55 Learning from Wedding Photography27:35 Learning from Experience33:04 The Importance of Customer Service in Photography44:03 Understanding People and RelationshipsAlexander BoykinsPhotographer • Music Artist • EntrepreneurInstagram: @KingBoykinsOfficial KingBoykins.com Portfolio: The Bash / Boykins Photography Alexander@KingBoykins.com

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 226 Coke is out of the game, hot new Skittles and SB WKD… Super Bowl weekend!Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

Get ready to scrub down your physical space and your mental space in this episode of The GroomPod! Host Susy the Groomer is joined by Barbara Bird to talk about the magic of horsepower and high temperatures. Susy shares her latest workspace upgrade: a new state-of-the-art vapor steam cleaner. Discover the ultimate guidelines for using steam to blast away dander and grime in the nooks, crannies, and sliding tracks of your mobile van or brick-and-mortar salon without warping your composite wood or ruining your expensive electrical equipment.Then, the duo shifts from deep cleaning the salon to deep cleaning their mental space. Barbara takes the mic for an essential masterclass on QTIP: Quit Taking It Personally. From dealing with critical clients to handling online reviews that sting, Barbara draws from her 10 years as a therapist and decades as a groomer to share golden strategies on building an emotional firewall between your business operations and your self-worth. Plus, the hosts catch up on the latest industry shakeups, including Groomer's Choice acquiring ShowSeason, and share a few laughs about the learning curve of managing multiple dogs in a brand-new grooming van.A special thank you to our corporate sponsors: Best Shot, ShowSeason, Precision Sharp Groomore, Stazko.

Are basic chatbots hurting your customer experience? In this episode of the RETHINK Retail Podcast, guest host Christine Russo sits down with Antanas Bakšys, CEO and Co-Founder of Ace Waves, to discuss the massive transformation happening in retail CX. Antanas shares insights from his 15 years in ecommerce, explaining how retail customer support is shifting from rigid software into an elite autonomous workforce. KEY TAKEAWAYS: - Beyond Chatbots: Why legacy retail automation fails and how to transition to true AI teammates. - Customer Service Debt: How to identify this hidden burden in your organization and clear it out. - Risk Management: How autonomous AI agents safely handle sensitive tasks like refunds and cancellations. - Future of Retail CX: A contrarian 12-month prediction on where retail automation is heading. Meet Ace Waves at Shoptalk Europe! > Heading to Barcelona this June 9th through 11th? Meet Antanas and the team in person at the Ace Waves booth.

"The way you build confidence is through experience, exposure, and doing it over and over again." Episode Chapters [00:01:25] Does Self-Confidence Affect Customer Service? [00:03:26] Why Leaders Must Deal With Difficult Situations [00:06:57] How Managers Build Confidence in Their Teams [00:08:23] Why Training Reduces Fear and Uncertainty [00:11:05] Exposure Creates Better Service and Better Leaders Does confidence impact customer service? In this episode, Lee Cockerell explains why self-confidence helps employees handle difficult situations, solve problems, and create better guest experiences. The conversation explores how leaders can build confidence through training, support, exposure, and continuous learning. Read my blog for more from this episode.  Resources CockerellStore.com The Cockerell Academy About Lee Cockerell Mainstreet Leader Jody Maberry Travel Guidance Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.    

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com. Episode 2071: Seth Godin challenges the broken state of customer service by arguing that companies are trapped between customers demanding instant perfection and businesses cutting costs wherever possible. He proposes a smarter, asynchronous approach where issues are handled thoroughly over time instead of rushed through frustrating real-time interactions, creating a system that rewards accountability and genuinely delights customers. Read along with the original article(s) here: https://seths.blog/2007/02/starting_over_w/ Quotes to ponder: “The internet has taught us to demand everything immediately (and perfect).” “The rapid proliferation of choice has taught us to demand that everything should be cheap.” “Make it really clear to the caller that there is a problem, that the caller deserves great service and that things will be dealt with.” Learn more about your ad choices. Visit megaphone.fm/adchoices

A cancellation can feel personal, but the real damage is mathematical: lost monthly recurring revenue, a broken pool route, and extra drive time that quietly drains profit. We dig into what actually makes pool service customers pull the plug, and it's not the knee-jerk “they found someone cheaper” story most of us tell ourselves. Homeowners often tolerate bad pool maintenance longer than you'd expect, which means you usually have a window to recover service issues before they start shopping.We also get into a sneaky, non-service reason you can lose a great account overnight: the house gets sold. If you can't reach the buyer, your perfect weekly pool service can disappear at closing. We share practical, real-world ways to stay on the radar during escrow, from giving the seller a simple info packet for the new owner to leaving clear contact details near the pool timer or equipment pad so the buyer sees your name the first time they check the system.Finally, we break down retention habits that consistently keep cancellations low: asking for the real reason when someone wants to quit, staying consistent with service day and time, using clear communication (including pool routing apps that send visit notifications), and being transparent about problems and price increases. If you want a stronger pool service business, better customer retention, and a route that stays full, listen through to the end, then subscribe, share this with a pool pro friend, and leave a review so more techs can find it.Customer cancellations sting because they punch a hole in our revenue and our route, but most losses are preventable when we understand what actually drives homeowners to switch. We break down the real reasons pool service customers leave and the habits that keep retention high even when prices rise and life changes hit.• homeowners often tolerate bad pool conditions longer than we expect  • cancellations create lost annual revenue plus inefficient gaps in a pool route  • home sales quietly cancel great accounts when we cannot reach the buyer  • proactive steps to recapture new owners using packets and equipment-pad contact info  • why price is rarely the true reason clients leave according to industry survey insights  • common cancellation triggers like poor communication and inconsistent service days  • how to respond when customers cut budgets or try DIY pool maintenance  • offering tiered service instead of discounting to protect profit  • asking the reason for cancellation to save accounts with simple fixes  • retention pillars like transparency, consistency, and swim-ready resultsJoin the pool guy coaching program. Learn more at swimmingpoollearning.com. If you're interested in the coaching program, you can learn more at poolguycoaching.com.Send us Fan MailSupport the Pool Guy Podcast Show Sponsors! HASA https://bit.ly/HASAThe Bottom Feeder. Save $100 with Code: DVB100https://store.thebottomfeeder.com/Try Skimmer FREE for 30 days:https://getskimmer.com/poolguy Get UPA Liability Insurance $64 a month! https://forms.gle/F9YoTWNQ8WnvT4QBAPool Guy Coaching: https://bit.ly/40wFE6y

Rated #1 for the past three years on Forbes annual list of companies with the “Best Customer Service” – a list formed by surveying 158,000 customers over a period of 12 months – The UPS Store has consistently proven an authentic and thoughtful commitment to the improvement of all things most valuable to their customers. And, as you know by listening to the Nordy Pod, improving Customer Service is the top priority for Nordstrom. So, in an attempt to further that pursuit, we felt strongly that Sarah Casalan, President of UPS Stores – a leader who has established and maintained a level of customer service that is considered to be "the best" across all industries – would have more than a few nuggets of wisdom to aid us in our journey. As presumed, insights were gained, and notes were taken. Sarah herself actually has an impressive background in retail, and coincidentally shares a handful of mutual acquaintances with Pete. But the gap between her past and her current role in the world of shipping, printing, and supply chain is not as vast as you might think. In her own words, “we get to serve a profoundly human population in any way”. In their conversation, Pete and Sarah talk about the incredible importance of simplifying your business, innovating from within, and meeting the customer on their terms. Selling clothes or delivering packages, the path to success looks the same: It's all about making customers feel good. Thanks for tuning in to episode 111. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation! And, be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

This last week Disney announced that the Carousel of Progress would be closing after July 5th to be completely refurbished. John and Sara and the family will all be part of this four act show, but it will be set in completely new eras. We showcase the news of what this show will look like, and provide insights about what it means. But we're also taking the time to step back in history to see how this show came to be legendary to millions of people around the world. Indeed its history goes back to 1958, nearly some 70 years ago. From Edison Square to the New York World's Fair, from a new 1967 Tomorrowland in Disneyland until its final home in the Magic Kingdom, we will look at little known stories and details about this amazing show whose creator is the ever visionary Walt Disney. Join as on the Carousel of Progress as it prepares for a Great Big Beautiful Tomorrow. Be sure to check out my latest endeavor, Disneyland Insights: Inspiration, Ideas & Magic for You and Your Organization. __________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. _______________________________________________________ Check out Zanolla Travel to book your next vacation!  David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!