Podcasts about Customer service

More misadventures in parenting, life, and beyond with Rob Beckett and Josh Widdicombe... this episodes we go through some of your listener correspondence. Parenting Hell is a Spotify Podcast, available everywhere every Tuesday and Friday. Please subscribe and leave a rating and review you filthy street dogs... xx If you want to get in touch with the show with any correspondence, kids intro audio clips, small business shout outs, and more.... here's how: EMAIL: Hello@lockdownparenting.co.uk Follow us on instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@parentinghell⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ A 'Keep It Light Media' Production  Sales, advertising, and general enquiries: hello@keepitlightmedia.com Learn more about your ad choices. Visit podcastchoices.com/adchoices

Dee Bowden, founder of Collect the Cash, a cash flow strategist who helps businesses recover unpaid invoices without damaging relationships - because as she says, the sale isn't complete until the money is in the bank.Using her signature framework - Problem Solving, Customer Service, Expressing Gratitude, and Relationship Building - Dee works with companies and government agencies to reduce outstanding accounts receivable by 25% in 90 days or less.Now, Dee's origin story of collecting $6 million in 60 days, only to see her company shut down, lit the fire behind her mission to make sure no business leaves money on the table again.And while running her business solo, juggling delivery, content, and visibility, she's proving that getting paid isn't just about process - it's about persistence, purpose, and people.Here's where to find more:https://collectthecash.bizhttps://www.linkedin.com/in/deebowden________________________________________________Welcome to The Unforget Yourself Show where we use the power of woo and the proof of science to help you identify your blind spots, and get over your own bullshit so that you can do the fucking thing you ACTUALLY want to do!We're Mark and Katie, the founders of Unforget Yourself and the creators of the Unforget Yourself System and on this podcast, we're here to share REAL conversations about what goes on inside the heart and minds of those brave and crazy enough to start their own business. From the accidental entrepreneur to the laser-focused CEO, we find out how they got to where they are today, not by hearing the go-to story of their success, but talking about how we all have our own BS to deal with and it's through facing ourselves that we find a way to do the fucking thing.Along the way, we hope to show you that YOU are the most important asset in your business (and your life - duh!). Being a business owner is tough! With vulnerability and humor, we get to the real story behind their success and show you that you're not alone._____________________Find all our links to all the things like the socials, how to work with us and how to apply to be on the podcast here: https://linktr.ee/unforgetyourself

In this episode of The Weekly Wealth Podcast, Certified Financial Planner ™ David Chudyk sits down with referral expert and author Stacey Brown Randall to uncover the secrets behind a truly referable client experience.Stacey explains why great service isn't enough, how to turn everyday clients into raving referral sources, and why asking for referrals can actually hurt your business. Whether you're a financial advisor, business owner, or sales professional, this conversation will help you re-engineer your client experience so your business grows organically—without cold calls, gimmicks, or awkward scripts.

Want to Start or Grow a Successful Business? Schedule a FREE 13-Point Assessment with Clay Clark Today At: www.ThrivetimeShow.com   Join Clay Clark's Thrivetime Show Business Workshop!!! Learn Branding, Marketing, SEO, Sales, Workflow Design, Accounting & More. **Request Tickets & See Testimonials At: www.ThrivetimeShow.com  **Request Tickets Via Text At (918) 851-0102   See the Thousands of Success Stories and Millionaires That Clay Clark Has Helped to Produce HERE: https://www.thrivetimeshow.com/testimonials/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire   See Thousands of Case Studies Today HERE: www.thrivetimeshow.com/does-it-work/  

In this episode of the Investor Fuel Podcast, host Michelle Kesil interviews Anthony Zarrilli, a builder and developer with extensive experience in custom home construction. Anthony shares insights into his journey in the building industry, focusing on the importance of customer relationships, the challenges faced in the construction market, and the evolving preferences of homebuyers. He discusses the impact of generational involvement in the business and highlights the ongoing home shortage crisis affecting affordability for younger buyers. The conversation concludes with Anthony providing contact information for those interested in learning more about his work.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

AI is giving customer service a long-overdue promotion. But what does that really mean? In this episode, Leanne Harte, Senior Manager of Customer Support at Intercom, sits down with Guneet Singh, VP of Customer Experience and Care at AppFolio, to discuss how AI is transforming support from a cost center into a growth engine. They unpack how to rethink ROI beyond cost savings, build systems that keep AI performing at its best, and reimagine team roles, culture, and success metrics in an AI-first world.Watch this episode on YouTube: https://youtu.be/JQufKRxPKjU?si=BqxKaelTPgijwU5pNewsletterSign up for The Ticket on LinkedIn: A newsletter bursting with insights and advice for support leaders who are navigating the shift to AI-first CS. https://www.linkedin.com/newsletters/the-ticket-7158151857616355328/Learn more about Pioneer: pioneer.fin.ai Explore Fin: https://www.fin.aiRead customer success stories: https://www.intercom.com/customersProduct FAQs: https://www.intercom.com/help See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This is your friendly reminder to get registered for the Holiday Blitz…it's FREE!  A great gift to yourself for the holidays would be some sanity. This blitz is designed to help you be present and enjoy the holidays too. We are where the holidays come from. But did you ever stop to ask your family if everything you are doing is meeting their holiday expectations. Often times we have so much fun with one idea that it almost turns into an obligation in the following years. If you stop and just ask your family what makes the holidays special, you may find you can eliminate a lot of things you are doing. Turns out my kids didn't care about decorating all the cookies I made from scratch. Now i just buy the chocolate chip cookie ingredients and my daughter makes them. I don't have to do any of it!!   Take advantage of this free Blitz to see how you can simplify your holidays. Dream about what is possible for the upcoming holidays while you have time to plan. I know if i don't plan, my expectations for the holidays don't even get considered. This way I plan how to execute how I want the holidays to look and feel while confidently meeting my families expectations too.  Registration is open now, Videos drop Oct. 27th!! You get to enjoy the holidays this year too! EPISODE RESOURCES: Holiday Blitz 2025 CustomerService@organize365.com Sign Up for the Organize 365® Newsletter Did you enjoy this episode? Please leave a rating and review in your favorite podcast app. Share this episode with a friend and be sure to tag Organize 365® when you share on social media.

In this episode of Grow a Small Business, host Troy Trewin interviews Dmitriy Peregudov, founder of Gift Baskets Overseas, shares his inspiring 28-year journey from sending flowers to loved ones in Russia to leading an $11M global gifting company with 120+ team members. He talks about building a business rooted in patience, perseverance, and people-first values. Dmitriy discusses how focusing on customer experience and team culture fueled long-term success. He also explains the role of SEO and AI in modern marketing and why brand trust matters more than ever. From overcoming fraud challenges to achieving a 64% Net Promoter Score, his story highlights sustainable growth and resilience. A must-listen for entrepreneurs who believe slow, steady, and thoughtful growth wins the race. Other Resources: An easy way to measure if your customers love you in 21 minutes – use the Net Promoter Score (NPS). And it's FREE. Why would you wait any longer to start living the lifestyle you signed up for? Balance your health, wealth, relationships and business growth. And focus your time and energy and make the most of this year. Let's get into it by clicking here. Troy delves into our guest's startup journey, their perception of success, industry reconsideration, and the pivotal stress point during business expansion. They discuss the joys of small business growth, vital entrepreneurial habits, and strategies for team building, encompassing wins, blunders, and invaluable advice. And a snapshot of the final five Grow A Small Business Questions: What do you think is the hardest thing in growing a small business? According to Dmitriy Peregudov, the hardest thing in growing a small business is having the patience and perseverance to push through the early, slow stages while learning things outside your comfort zone. He explains that growth often requires focusing on areas you don't enjoy, making tough decisions, and knowing when to let go and replace yourself in certain roles. Understanding every part of the business—even the ones you're not good at—is essential, because only then can you hire the right people and build a strong foundation for long-term success. What's your favorite business book that has helped you the most? Dmitriy Peregudov's favorite business books include Further, Faster by Bill Flynn, which provides clear frameworks for business growth, and Delivering Happiness by Tony Hsieh, which inspired him to build a people-first company culture. He also recommends The Five Types of Wealth by Sahil Bloom for understanding balance in life and business. Are there any great podcasts or online learning resources you'd recommend to help grow a small business? Dmitriy recommends the Harvard Business Review (HBR) Podcast for case studies and expert discussions, and Lex Fridman's Podcast for deep, thought-provoking conversations that go beyond business into leadership and innovation. He also appreciates podcasts like Built to Sell Radio for real-world entrepreneurship lessons. What tool or resource would you recommend to grow a small business? He highly recommends HubSpot, calling it a game-changer for small businesses. From marketing automation to CRM and workflow management, it helped his team streamline communication, improve sales processes, and enhance customer relationships. What advice would you give yourself on day one of starting out in business? According to Dmitriy Peregudov, the advice he would give himself on day one of starting out in business is simple yet powerful — “Just do it.” He believes that too many entrepreneurs hesitate, overthink, or wait for the perfect moment, but real growth happens only through action. Taking the first step, learning from mistakes, and adapting along the way are far more valuable than waiting for ideal conditions that may never come. Book a 20-minute Growth Chat with Troy Trewin to see if you qualify for our upcoming course. Don't miss out on this opportunity to take your small business to new heights! Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey.     Quotable quotes from our special Grow A Small Business podcast guest: Success in business comes from patience, perseverance, and focusing on what truly matters — Dmitriy Peregudov Growth isn't always about getting bigger, it's about getting better with every challenge — Dmitriy Peregudov The best way to build a loyal customer is to fix their problem so well they never forget you — Dmitriy Peregudov  

Last Friday I announced the Friday Workbox® and all related work products will only be available for purchase till December 31st or while supplies last. But I don't think I explained it very well so I wanted to record this episode to address concerns and reiterate what is going on at Organize 365®.  No One is Going Anywhere… Please do not worry, no one is getting laid off. No one who works at Organize 365® is going anywhere. Steph who runs the Friday Workbox will still be here. Stephanie, my Chief of Staff and Anna are also still here. They are doing more behind the scenes things. But no one is going anywhere, we're just all going in a new direction.  Got Distracted For about a year and a half I have been trying to support both home and work organization.  You see, as an organizer, I get people going in the right direction and then I want to follow them into that thing that they discovered they are good at. But in doing that I now see that I am leaving people behind. They're ready to get off the declutter cycle only to find me miles ahead helping people in work areas. I started Organize 365® because I feel like I am called to help women organize their homes and then they are forced to struggle with what they are uniquely created to do. I want that evolution back. Someone gets decluttered. I help them to get organized and productive. Then they are ready to fly the nest to a coach, start a business, get into a hobby, whatever their next chapter is. I'm just refocusing more narrowly on the home. And this way too there is one clear message for you to share to others who need to get organized. Silver Lining The silver lining in all of this is great pricing now till December 31st or while supplies last. 50% off all work related products excluding the Income and Expense Planner. You will still get the full course, the community, and workbooks.  In 2026, the courses will simply move to legacy status. You will still have the community to support you, but there will no longer be someone from Organize 365® leading the community or holding co-working time.  And if you are in need of a certified organizer or still want to get certification, it's not too late. The certified organizers for business and the Teacher workbox will be available till December. If you want to get certification or add certification, you can still purchase those. I really tried to explain, in this episode, what the pre-requisites are for adding certifications and how long each one takes. If you want to get inventory, it's deeply discounted for our certified organizers.  It's been tough to make the decision to discontinue products that are lucrative to the business and that the community loves so much. But it is time for me to go back to center and focus on that initial transformation I used to get so much feedback about. Thank you so much for all your encouraging words in this transition. After reading so many reactions/responses I feel confident in this decision.  I encourage you to listen to episode 680 (re-airing right after this one) again for an extended explanation of all of this and what the future looks like for the current work related products, services, and communities in 2026. There are also links to all the products in episode 680. And if you are still left with questions feel free to email customer service at Customerservice@organize365.com. EPISODE RESOURCES: The Sunday Basket® Sign Up for the Organize 365® Newsletter  Did you enjoy this episode? Please leave a rating and review in your favorite podcast app. Share this episode with a friend and be sure to tag Organize 365® when you share on social media!

Rerun Episode: Back by Popular Demand. Understanding your customers better means measuring the metrics that reveal who they are, what they value, and why they stay. In this episode of Doing CX Right, Stacy Sherman revisits her conversation with Neil Hoyne, Google's Chief Strategist and author of Converted, who shares data-backed strategies for turning customer insights into lasting loyalty. Hoyne explains why companies shouldn't expect commitment after a single purchase—you wouldn't propose on the first date—and how using data to identify high-value customers and personalize their experiences leads to stronger relationships and measurable, long-term growth. Learn more at  and subscribe to Newsletter for more actionable strategies. Book time with Stacy Shermamn .

Disney is always looking for new ways to share stories. And increasingly those stories are trying to be more interactive, more immersive and more personalized. And at the same time, high tech companies are trying to be more interactive, more immersive and more personalized. One of those is Meta, or Facebook as many have come to know it. And as Mark Zuckerberg recently announced a new version of their Meta/RayBand eye wear, Disney has also announced that it will be partnering with Meta to create more interactive, more immersive, and more personalized experiences. With a pair of original Meta Glasses I recently received, I visited Disney's Hollywood Studios to test them out. The outcome is this: Meta Glasses are astonishingly smart while being amazingly stupid. This episode shows you how they accomplish both. But in the wake of it, offers some glimpse of what the future might do. So kick back and enjoy this episode as we explore the AI Possibilities at Disney through Rose-Colored Metas. ________________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

Summary: In this episode of the Customer Service Revolution podcast, Denise Thompson and John R. DiJulius III discuss the alarming trend of employees, particularly Gen Z, wanting to sever their work and personal lives. They explore the implications of this disconnect, the role of workplace culture in mental health, and strategies leaders can implement to foster a more supportive environment. The conversation emphasizes the importance of purpose in the workplace and how it can enhance employee satisfaction and productivity, ultimately benefiting the organization as a whole. Takeways: Nearly half of Gen Z workers prefer to separate work and personal life. A significant percentage of employees would consider extreme measures to disconnect from work stress. Workplace culture plays a crucial role in employee mental health. Leaders should create environments where employees feel whole and valued. Purpose in work is essential for employee satisfaction and retention. Effective communication and boundaries are vital for employee well-being. Employee experience directly impacts customer experience and satisfaction. Building trust and authenticity in the workplace fosters a positive culture. Leaders must recognize the importance of employee happiness as a business imperative. The interview process should focus on finding the right fit for both the employee and the organization. Chapters: 00:00The Disconnect Between Work and Personal Life 05:24The Impact of Workplace Culture on Mental Health 10:15Leadership's Role in Employee Well-being 15:19Creating Purpose in the Workplace 19:34Navigating Career Expectations 22:16Authenticity in the Workplace 25:47The Role of Leadership in Employee Development 27:24The Importance of Employee Happiness 29:16Finding Purpose in Work 32:18Creating a Positive Work Environment 34:10The Impact of Employee Experience on Customer Experience 35:42Recognizing Individual Contributions 38:01Addressing Personal Issues at Work 39:58Generational Differences in Workplace Dynamics   This episode is sponsored by The Customer Experience Executive Academy.  Learn more here Quote: Leading is the pinnacle of human achievement. Your number one task is helping others grow and develop and contribute to their colleagues and communities. Your accomplishments, accomplishment list will be measured by those who went on to be wildly successful in large measure because of the time they spent with you. -Tom Peters Links: Ask John!  Submit your questions for John, to be aired on future episode:  tdg.click/ask Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Books:  https://thedijuliusgroup.com/shop/ Blogs on Above and Beyond Culture: https://thedijuliusgroup.com/category/above-beyond-culture/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

Miguel Familia is the CEO and co-founder of Wise BPO. He is based between the Dominican Republic and St. Petersburg, Florida, USA. Miguel has a long history in CX, but one year ago he decided to create a new BPO brand - serving clients from the Dominican Republic. Peter called Miguel to learn about his story of creating a new CX brand, his background in this industry, the advantages of the DR, and his vision for the future of CX. https://www.linkedin.com/in/miguel-familia-b0b37812/ https://wisebp.com/ SUMMARY: Mark Hillary and Peter Ryan introduce Miguel Familia, CEO and co-founder of Wise BPO in the Dominican Republic. Miguel shares his journey from starting in BPO at 17 to establishing Wise BPO, emphasizing the importance of people over technology in customer service. He highlights the challenges of securing initial business deals and the success of engaging with new prospects. Miguel advises budding entrepreneurs to be genuine in their interactions. 

There's lots of noise out there in the social media world about how poorly Disney is doing, as if it were in dire straits. This podcast today seeks to answer a couple of key questions: First, Is attendance really down and out in Walt Disney World? Second, why are there no big new attractions coming in the short term? Third, Why is it so expensive to come to Disney? Fourth, when will big new attractions like Monstropolis and Villains Land arrive? We look at the calendar to see hope in 2027 & beyond, but until then Disney has to fill in through 2025 and 2026. How will they do this? Join us in What in Disney is Happening Now?! ________________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

Could your customer service skills be your golden ticket in the AI economy? Tune in for Nathan Strum's surprising take on why AI could be your biggest career opportunity yet.Moments with Marianne Radio Show airs in the Southern California area on KMET1490AM & 98.1 FM, an ABC Talk News Radio Affiliate!  https://www.kmet1490am.comNathan Strum is the CEO and co-founder of Abby Connect, where for the past 20 years, they've helped small businesses with professional and friendly receptionists. Abby Connect is one of the country's largest AI virtual customer service platforms. It uses AI agents and data to drive customer interaction in nearly every type of industry. www.abby.com For more show information visit: https://www.mariannepestana.com/

As we roll into the final quarter of the year, Stacey brings a grounding reminder: it’s not about chasing perfection—it’s about finishing with purpose. In this episode, she invites you to pause, reflect, and ask: What’s working? What’s not? And what are you absolutely not carrying into next year? You’ll learn: ✨ How to review your 2025 priorities with clarity and honesty✨ What to discard so you don’t end the year like a “dirty, wrung-out dishrag” (yes, that phrase is back—and it hits hard)✨ Stacey’s real-life boundary battles (and what she’s doing differently this time)✨ Simple ways to recalibrate your time, money, and energy before the year wraps up Whether it’s overcommitted calendars, out-of-control subscriptions, or sneaky habits that keep your laptop open at 10pm—this is your permission slip to hit reset before the year ends.

Imagine having a thriving organization where your employees are as satisfied as your customers - sounds perfect, doesn't it? In this episode, Doing CX Right host Stacy Sherman and Tiffani Bova, Global Customer Growth and Innovation Evangelist at Salesforce discuss the secret formula of high-performing organizations and the employee-customer experience balance. You'll learn about the "Experience Mindset," the role of tech in customer experience, the unintended consquences of employee experience and advice to professionals who are starting to build and advancing their leadership skills.  Learn more about gaining a competitive edge through an experience mindset at    Book time with Stacy . 

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 196 Birthday weekend, not all jokes are funny and space age shopping… This is C.T.C.S.  Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

  Summary In this conversation, Amas Tenumah and Bob Furniss discuss the evolution of contact centers, the impact of CRM systems like Salesforce, and the role of AI in enhancing agent performance. They reflect on the historical context of CRM, the challenges faced by agents, and the future of customer service technology, particularly focusing on the Agent Force initiative. The discussion also touches on the sentiment within the Salesforce community and the potential for new competitors in the market.   Takeaways Salesforce has become a dominant player in the CRM space. The evolution of contact centers has been significant over the years. AI can enhance agent performance rather than replace them. Understanding customer needs is crucial for effective service. The Agent Force initiative aims to improve agent capabilities. There is a negative sentiment towards Salesforce in the contact center community. The cost of building technology is decreasing, making competition more feasible. AI's role in customer service is still evolving and needs to focus on agents. Salesforce must communicate its value to agents to maintain loyalty. The future of customer service technology is uncertain but full of potential. Chapters 00:00 Introduction and Context Setting 01:29 The Evolution of CRM and Contact Centers 06:05 Current Trends in Salesforce and AI 11:13 Agent Force and the Future of Customer Service 15:54 Prognosis for Salesforce and the Industry

Reviews are one of the most powerful levers for your dental practice's visibility — but not always in the way most dentists think. In this episode, I sit down again with local SEO thought leader Colan Nielsen from Sterling Sky to cut through the noise about Google reviews, rankings, and how to actually get found by more patients. Colan and his team run ongoing SEO testing (so you don't have to) and bring real data on what matters — and what's just hype. We discuss what moves the needle on your Google Business Profile, how review quantity and recency affect map pack rankings, and why hitting that “magic 10” review milestone matters more than you realize. If you've been guessing at local SEO or feel stuck competing with practices with hundreds of reviews — this conversation will give you clarity and actionable next steps.   What You'll Learn From This Episode The truth about keywords in reviews — why telling patients to mention “dental implants” or “Invisalign” doesn't help you rank. The magic number to hit first — how going from 9 to 10 reviews gives a measurable boost in local rankings. Why recency beats volume — keeping a steady stream of new reviews is more important than chasing huge totals. Primary vs. secondary categories — how your Google Business Profile category choices impact visibility. Tools & metrics that matter — see how Sterling Sky measures you against top competitors month to month. When (and when not) to run branded Google Ads — stop wasting budget where it's not needed. — Key Takeaways 00:46 Introduction to Google Reviews and SEO 04:50 The Importance of Customer Service in Rankings 07:50 Understanding Local SEO and Google Business Profiles 12:57 The Impact of Review Text on Rankings 22:24 Review Velocity and Its Effect on Rankings 25:38 The Magic Number: 10 Reviews 27:58 The Role of Review Recency in SEO 34:35 Primary and Secondary Categories in Google Rankings 39:13 The Future of Reviews and AI in SEO 40:44 Branded AdWords and Their Effectiveness   — Connect with Colan Website & Newsletter: www.sterlingsky.ca YouTube Channel: Sterling Sky Inc   — Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com. This podcast is sponsored by Dental Intelligence. Learn more here. This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here. Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

In this conversation, Drew Weinhold discusses the unique challenges and experiences of managing properties in a digital age while working with the Amish community. He emphasizes the importance of teamwork, transparency in financial dealings, and the need for creative marketing strategies. Drew shares insights on common misconceptions in property management, the significance of thorough tenant screening, and the growth trajectory of his company, Fetch.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

In this enlightening conversation, Dr. Logan Swaim shares his insights on chiropractic care, emphasizing the importance of a holistic approach to health that encompasses mental, physical, and social wellbeing. He discusses the philosophy behind chiropractic, the significance of understanding health beyond just the absence of pain, and the role of community and relationships in fostering resilience. Dr. Swaim also addresses the challenges of entrepreneurship and the importance of finding the right support in one's health journey. Through personal anecdotes and practical advice, he inspires listeners to take charge of their health and wellbeing. Learn more: http://therootshealth.com/ http://therootsneuropathy.com/   Stay in touch with Sabine: Website: https://www.sabinekvenberg.com/ RESOURCES:  https://www.sabinekvenberg.com/resources    Youtube: https://www.youtube.com/SabineKvenberg IG: https://www.instagram.com/sabinekvenberg/ LinkedIn https://www.linkedin.com/in/sabine-kvenberg/ Facebook Page: https://www.facebook.com/ImpactCommunicationCoaching/s   Chapters: 00:00 – The Genesis of Atlas Bar 03:40 – The Philosophy Behind the Brand 05:08 – Curiosity and Cultural Experiences 10:18 – The Entrepreneurial Spirit 16:19 – Overcoming Challenges 18:54 – Vision for a Healthier Future 23:12 – Consumer Power and Education 29:06 – The Importance of Customer Service 33:22 – Product Offerings and Future Plans 37:30 – Advice for Aspiring Entrepreneurs    

Summary: In this engaging conversation, Neen James, a leadership strategist and author, discusses the importance of creating exceptional experiences in business and life. She emphasizes that luxury is a mindset, not just about expensive things, and shares insights on how to make people feel seen, heard, and valued. The discussion covers the significance of human connection in a digital age, the research behind luxury as a mindset, and practical strategies for transforming relationships in business. Neen also introduces her concept of 'champagne moments'—small, joyful experiences that can elevate everyday interactions. The conversation concludes with a focus on actionable takeaways for leaders and businesses to implement in their practices. Takeways: Luxury is a mindset that everyone can embrace. Listening with your eyes enhances human connection. Creating exceptional experiences is vital in business. Champagne moments can bring joy to everyday life. Transforming relationships from transactional to transformational is key. Everyone deserves to feel special and valued. Human connection is more important than ever in a digital age. Luxury is about experiences, not just material things. Investing in relationships with team members and vendors is crucial. Exceptional experiences can be created without significant costs. Chapters:   00:00 Introduction to Neen James and Her Work 05:05 The Importance of Making People Feel Seen and Heard 07:59 Transforming Relationships in Business 10:52 Luxury as a Mindset 14:04 Creating Exceptional Experiences 18:00 The Human Connection in Customer Service 21:06 Tactical Ways to Make Others Feel Valued 23:35 Champagne Moments and Daymaker Dopamine 26:50 The Five Luxury Levers for Business Success 29:41 Conclusion and Key Takeaways 35:17 CSR_ShowClose.mp3 35:47 CSR_ShowClose.mp3 This episode is sponsored by Fin.  Learn more here Links: Fin.ai/csrevolution  Learn more about how Fin, the #1 customer service agent! Neen James new book, Exceptional Experiences Ask John!  Submit your questions for John, to be aired on future episode:  tdg.click/ask Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Books:  https://thedijuliusgroup.com/shop/ Blogs on Above and Beyond Culture: https://thedijuliusgroup.com/category/above-beyond-culture/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

This week we have a group of CX and BPO experts who recently visited Georgia. This nation of 3.6m people is positioned on the Black Sea, at the intersection of Europe and Asia, and is working hard to position itself as an attractive destination for CX and BPO sourcing. Peter Ryan talked to people who travelled with him to visit Georgia this year to explore questions such as the ease of doing business there, the opportunity for multilingual CX, and how Georgia is attracting more digital and high-tech talent. Featured in the discussion: Elona Ymeri Service Delivery Manager, Assist Digital Tirana, Albania https://www.linkedin.com/in/elonaymeri/   Traci Freeman Managing Member, Believe Consulting Johannesburg, South Africa https://www.linkedin.com/in/tracifreeman/   Jasen Shirley Head of Customer Service and Sales, North America/Canada, SIXT Riverview, Florida, US https://www.linkedin.com/in/jasen-shirley-688a651b8/ ------------ https://www.investingeorgia.org/ https://www.linkedin.com/company/enterprisegeorgia/ https://www.enterprisegeorgia.gov.ge/ SUMMARY: Mark Hillary and Peter Ryan discuss a recent visit to Georgia sponsored by Enterprise Georgia, highlighting the country's potential as a CX and BPO destination. The trip involved 15 stakeholders, including Jason Shirley, Ilona, and Tracy Freeman, who all shared their impressions in the discussion. Key points include Georgia's cultural alignment with the West, fast internet, co-working spaces, and ease of business setup. The Government Services Center was praised for its efficiency and customer service. The discussion also touched on Georgia's multilingual workforce, advanced skills, and the potential for complex services. Comparisons with Jamaica and other established BPO destinations were made, emphasizing Georgia's readiness for higher-value outsourcing.

Jo and Zoe unpack real-world customer service moments (good, bad, and “oh no!”) from hotels and travel, then translate them into practical ways bookkeepers can delight clients without overpromising or underpricing. From clear communication paths and response expectations to building systems that “put out the fire once,” they show how your service standard should drive your pricing, capacity, and team processes. They cover language (ditching jargon), empathy during stressful events (like client bereavement), and proactive touches that make clients feel looked after — plus how to encode all of that into SOPs so it happens consistently as you grow. ----------------------------------------------- About us We're Jo and Zoe and we help bookkeepers find clients, make more money and build profitable businesses they love. Find out about working with us in The Bookkeepers' Collective, at: 6figurebookkeeper.com/collective ----------------------------------------------- About our Sponsor This episode of The Bookkeepers' Podcast is sponsored by Xero. Get 90% off your first 6 months by visiting: https://xero5440.partnerlinks.io/6figurebookkeeper ----------------------------------------------- Promotion This video contains paid promotion. ----------------------------------------------- Disclaimer The information contained in The Bookkeepers' Podcast is provided for information purposes only. The contents of The Bookkeepers' Podcast is not intended to amount to advice and you should not rely on any of the contents of the Bookkeepers' Podcast. Professional advice should be obtained before taking or refraining from taking any action as a result of the contents of the Bookkeepers' Podcast. The 6 Figure Bookkeeper Ltd disclaims all liability and responsibility arising from any reliance placed on any of the contents of the Bookkeepers' Podcast.

From incorrect burgers to spilled coffee drinks, Slacker can't catch a break!

Part of the heart and soul of what originated at Disney-MGM Studios in 1989 was The Magic of Disney Animation. For over a little more than 16 years, it was a place where guests could go to understand and for a time, even watch animation being created. To know the Florida animation studios and The Magic of Disney Animation attraction is to know the story of the last three decades of Disney animation in general. Disney animation is the greatest driver of what makes Disney, Disney. And now with the closure of Star Wars Launch Bay, it is being resurrected. Many guests complain how little of the original Disney-MGM Studios exist today, and yet, Imagineering answered to this by choosing to resurrect The Magic of Disney Animation. In a multi-part podcast series we will talk about this attraction, how it evolved, and what it is soon to become. In this podcast, we'll talk about what led to the development of this attraction, of what lay between it and the studio arches, and what this attraction was like when it first opened. ________________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 ________________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

Check out the TIES Sales Showdown at www.tx.ag/TIESVisit The Sales Lab at https://thesaleslab.org and check out all our guests' recommended readings at https://thesaleslab.org/reading-listTo listen to The Sales Lab Podcast on your favorite apps, visit https://thesaleslab.simplecast.com/ and select your preferred method of listening.Connect with us on Facebook at https://www.facebook.com/saleslabpodcastConnect with us on Linkedin at https://www.linkedin.com/company/thesaleslabSubscribe to The Sales Lab channel on YouTube at  https://www.youtube.com/channel/UCp703YWbD3-KO73NXUTBI-Q 

One of the biggest benefits of selling direct is having complete control over your fans' customer experience, but even the best entrepreneurs out there sometimes find themselves facing a tricky customer service issue. In this episode, Lauren & Matt share their strategies for providing top tier support for your customers. Whether you're taking preventative measures, planning a proactive approach, or providing solutions to unexpected problems, we're here to help you help your customers. Dive Deeper

Most founders think they have a “people problem” or a “process problem.” The truth? It's almost always both. Without clear systems, people get frustrated. Without empowered people, processes get ignored. And now with AI and automation accelerating, the stakes are higher than ever.In this episode of Founder Talk, Ryan Weiss, founder of EPS Optics, shares how he helps companies streamline workstreams, align teams, and prepare for a future where AI is rapidly reshaping jobs. From diagnosing broken processes to balancing structure with creativity, Ryan explains why the companies that win are the ones who combine people and process to create real impact.We dive into how poor order entry created billing chaos at one client, why “healthy conflict” is essential for accountability, and what happens when you let blind spots hold your business back. Ryan also shares his journey from building a lawn care company at 15, to living in the Philippines and building outsourcing teams, to writing Optics, his Amazon bestselling book on process and perception.You'll learn:✅ Why most business frustrations come from missing processes or ignored systems✅ How to balance creativity with structure in your team✅ Why AI will replace many jobs and how to adapt before it happens✅ The SIPOC framework (Suppliers, Inputs, Process, Outputs, Customers) that transforms workflows✅ Why the future belongs to leaders who impact people, not just profitsIf you've been searching “how to fix broken processes,” “people vs. process in business,” or “how AI will impact jobs,” this episode gives you the no-fluff truth.Connect with RyanGuest LinkedIn: https://www.linkedin.com/in/ryancweiss/Guest Website: https://learnmore.epsoptics.com/If you are a B2B company that wants to build your own in-house content team instead of outsourcing your content to a marketing agency, we may be a fit for you! Everything you see in our podcast and content is a result of a scrappy, nimble, internal content team along with an AI-powered content systems and process. Check out pricing and services here: ⁠https://impaxs.com⁠Timecodes00:00 Introduction and Name Pronunciation00:12 German Heritage and Pronunciation Variations00:54 The Importance of Process in Business03:49 Balancing Process and Creativity06:59 Diagnosing and Solving Process Issues19:03 The Role of External Experts31:32 Living and Working in the Philippines34:16 The Future of Customer Service and AI34:38 AI Replacing Jobs: The Future of Work35:22 Streamlining Business Operations36:01 Preparing for Automation and AI37:40 Impact of AI on Computer Science Careers38:39 Adapting to Technological Changes43:36 The Importance of Mindset in Career Evolution49:14 Writing a Book: Process and Benefits56:09 Building a Business and Making an Impact59:55 Connecting and Growing Through Relationships

This week, we're hitting pause on our usual business chat to dive into something just as important—and something that’s been coming up in nearly every coaching session lately: menopause and perimenopause. If you’ve been feeling hot, bothered, foggy, emotional, or just not like yourself lately, this one’s for you. Stacey is joined by two phenomenal women—Susan Judd from HR Culture and Alli Garison from Embodied Freedom—for a raw, empowering, and often hilarious chat about what it’s really like to lead, work, and live through this transition. In this deeply relatable episode, you’ll hear: ✨ The emotional impact of menopause in leadership and the workplace✨ Why so many women are stepping back—or out—of opportunities at the height of their careers✨ What the “hot, foggy and fabulous” research reveals about how women are really feeling✨ Practical tools to support your team, your clients, and yourself through this phase✨ And why we’re taking the doors off the hinges when it comes to talking about it Plus, we’ll give you the scoop on our upcoming Hot & Bothered live event—because if you’re going through it, you don’t have to go through it alone.

What if the biggest game-changer for your Sterile Processing department wasn't a new piece of equipment—but a new approach to customer service? In this Season 30 premiere episode of Beyond Clean's “Tray Command,” we're kicking things off with a familiar voice: Beyond Clean's Hank Balch, returning to the studio for a powerful conversation on customer service, culture, and connection. Hank shares why mastering the “people” side of SPD is just as essential as mastering your trays, and how communication can become the secret weapon that turns workflow friction into teamwork. If your SPD-OR relationship could use a reset, this episode is your call to action. Season 30 of Beyond Clean releases under the 1 Episode = 1 CE delivery model. Visit our CE Credit Hub at https://www.beyondcleanmedia.com/ce-credit-hub to access this quiz and over 350 other free CE credits. #BeyondClean #SterileProcessing #Podcast #Season30 #TrayCommand #CustomerService #Workflows #Communication #Connection #Teamwork

Did you know there's an international Customer Experience (CX) Day and Customer Service Week dedicated to celebrating the people who create great experiences? Many organizations overlook them or treat them as simple gestures but they can be powerful opportunities to unite teams, build loyalty, and strengthen company culture through meaningful, practical actions. In this episode of Doing CX Right®, Stacy Sherman shares how to turn these events into strategic drivers of year-round customer experience success. And even if you're hearing this episode after CX Day or Customer Service Week, the lessons still apply because appreciation and connection must not end when the calendar says the celebration is over. Featuring insights from Greg Melia, CEO of CXPA, who shares how CX Day began and why it's become a global movement honoring everyone who delivers exceptional experiences. Learn more at  Book time with Stacy . 

Hey CX Nation,In this week's episode of The CXChronicles Podcast #269, we welcomed Valerie Li,  Co-Founder & CEO of Duckie.ai based in San Francisco, CA.Duckie. ai is a no-code platform for customer support teams to build their own AI agents to deflect tickets and automate repetitive processes.In this episode, Valerie and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that Michele & her team think through on a daily basis to build world class customer experiences.**Episode #269 Highlight Reel:**1. AI-Driven Support Is The Future 2. Enhancing CX and EX Through AI 3. Building Customizable AI Support Bots4. Leveraging Engineering For Strategic Growth 5. AI-Powered Customer Feedback Analysis  Click here to learn more about Valerie LiClick here to learn more about Duckie.aiHuge thanks to Valerie for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the customer experience & contact center space into the future. For Apple & Spotify podcast listener friends, make sure you are following CXC & leave a 5 star review so we can find new members of the "CX Nation". You know what would be even better?Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks to name a few) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders!Want to see how your customer experience compares to the world's top-performing customer focused companies? Check out the CXC Healthzone, an intelligence platform that shares benchmarks & insights for how companies across the world are tackling The Four CX Pillars: Team, Tools, Process & Feedback & how they are building an AI-powered foundation for the future. Thanks to all of you for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

Customer Service and AI Abstract Dianna and Fred discuss customer service and AI: focusing on the impacts and challenges presented by the adoption of Artificial Intelligence (AI) for customer service. Key Points Join Dianna and Fred as they discuss the critical function of customer service, focusing on the impacts and challenges presented by the adoption […] The post SOR 1111 Customer Service and AI appeared first on Accendo Reliability.

What keeps members coming back isn't always the programming, but how they feel when they walk through the door.Welcome to the Gym Marketing Made Simple podcast, your go-to resource for exploring the strategies that boutique gyms need to thrive.Episode HighlightsThis episode focuses on why customer service should be the foundation of every micro gym. From structured onboarding to community building and paid marketing, the discussion breaks down how gym owners can create long-term retention, diversify their revenue, and set up their businesses for sustainable success.Key TakeawaysRetention is more valuable than constant member acquisition.A structured onboarding process (4–8 sessions) helps new members integrate and stay engaged.Quarterly check-ins keep members accountable and on track toward their goals.Clean, organized, and professional facilities build trust and satisfaction.Community building is one of the strongest tools for retention and referrals.Investing in employees through training, culture, and fair pay leads to stronger teams.Diversifying revenue streams (personal training, nutrition coaching) stabilizes income.Paid marketing is essential for visibility and reaching new potential members.Episode Chapters00:00 Intro00:05 Customer Service in Gym Ownership06:45 The Role of Community in Gym Retention08:57 Structured Onboarding Process12:50 Cleanliness and Professionalism15:31 Running a Business, Not Just Coaching19:36 Investing in Employees and Culture23:33 Marketing and Getting in Front of PeopleCall to Action (CTA)If this episode resonates with you, follow the podcast and share it with other gym owners who care about building strong communities and sustainable growth.Supporting Information

In this episode, we spoke to Angelique McClendon, Commissioner of the Georgia Department of Driver Services (DDS), who was the winner of the AAMVA Trailblazer Award, for its innovative use of technologies like app clips, self-service kiosks, and Incode functionality. Learn how DDS is streamlining services, reducing wait times, and delivering 5-star customer experiences through modernized, customer-focused solutions. Host: Ian Grossman Producer: Claire Jeffrey, Chelsey Hadwin, and Kayle Nguyen Music: Gibson Arthur

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 195 Acceptable Cussing, U.S. Military Attack and Employee Theft This is C.T.C.S.  Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

Today Eoghan McCabe and Fergal Reid of Intercom join The Cognitive Revolution to discuss building their AI customer service agent Fin, exploring how they achieved a 65% resolution rate through rigorous optimization and custom model training rather than relying on base model improvements, while pioneering outcome-based pricing at $0.99 per resolution. Shownotes brought to you by Notion AI Meeting Notes - try one month for free at: https://notion.com/lp/nathan Sponsors: Linear: Linear is the system for modern product development. Nearly every AI company you've heard of is using Linear to build products. Get 6 months of Linear Business for free at: https://linear.app/tcr AGNTCY: AGNTCY is dropping code, specs, and services. Visit AGNTCY.org. Visit Outshift Internet of Agents Claude: Claude is the AI collaborator that understands your entire workflow and thinks with you to tackle complex problems like coding and business strategy. Sign up and get 50% off your first 3 months of Claude Pro at https://claude.ai/tcr Shopify: Shopify powers millions of businesses worldwide, handling 10% of U.S. e-commerce. With hundreds of templates, AI tools for product descriptions, and seamless marketing campaign creation, it's like having a design studio and marketing team in one. Start your $1/month trial today at https://shopify.com/cognitive PRODUCED BY: https://aipodcast.ing CHAPTERS: (00:00) About the Episode (03:43) Keeping Up With AI (09:56) Evaluating Models and Evals (13:04) Incumbents vs. Startups (18:54) Product Risk and Judgment (Part 1) (19:00) Sponsors: Linear | AGNTCY (21:34) Product Risk and Judgment (Part 2) (23:42) The Klarna Layoff Story (Part 1) (32:11) Sponsors: Claude | Shopify (36:13) The Klarna Layoff Story (Part 2) (36:14) Driving Resolution Rate (45:00) Intelligence Isn't the Bottleneck (50:10) Closing the Automation Gap (56:20) Human vs. AI Accuracy (01:01:03) The Nuance of Speed (01:04:48) Considering Paradigm Changes (01:09:31) Outcome-Based Pricing Model (01:19:12) Casual Hacking and Insights (01:26:05) AI Adoption and Ambition (01:36:00) Outro

In this weeks episode of Insurance Town, The Mayor welcomes good buddy Patrick McBride to the show. Patrick, a seasoned insurance professional, shares his journey, experiences, and insights on the industry's evolving landscape.Key Highlights:The Last Few Years in the Industry: Patrick reflects on how the last couple of years have been "wicked" due to the rapid changes in technology and the industry's shift towards innovation. He provides perspective on how to stay ahead amidst these changes.Staying Connected in a Changing World: The conversation shifts to the importance of maintaining relationships in the insurance world, especially in a post-pandemic landscape. Patrick talks about his strategies for staying connected with colleagues and clients while continuing to adapt to the evolving industry.Customer Service and Technology: The conversation digs deep into how the evolution of technology has transformed customer service in the insurance world. Patrick emphasizes the need for agencies to use tech to enhance the client experience—whether it's through automation or more personalized service. They discuss tools like AI chatbots, data analytics, and client portals, which not only make processes faster but allow for a more tailored approach. As Patrick points out: "The best tech makes great service feel effortless."Patrick shares a few stories where tech simplified otherwise complex processes for clients, noting how a quick turnaround and personalized communication helped retain customers. The duo also touches on the challenge of finding a balance between automation and the human touch. "At the end of the day," says Patrick, "clients still want to know there's a real person behind the scenes who cares about them."Rapid Fire Questions Segment: In a fun and fast-paced part of the episode, Heath puts Patrick in the hot seat with rapid-fire questions. Get ready for some hilarious and insightful moments as Patrick reveals:Favorite tech tool for improving customer service.Worst business advice he ever received.Favorite networking event (besides Indy Tech, of course!).Go-to grilling recipe—yes, there's a little cooking talk!And much more!Customer Service Tech Takeaways for Insurance Pros:Speed & Efficiency with Tech: Use technology to streamline repetitive tasks like policy changes, claims processing, and FAQs to free up more time for personalized client interactions.Human Touch: While automation is a game-changer, it's crucial to maintain a human connection for the moments that matter. Clients value tech for convenience but trust is built through real relationships.Data-Driven Personalization: Tools that provide data insights can help agents understand client preferences and needs, making their outreach and service more meaningful.Don't Miss:Laugh-out-loud moments from the rapid-fire segment.Patrick's take on the biggest customer service pitfalls and how to avoid them in today's tech-driven world.Takeaways for Insurance Professionals:Importance of attending industry events like Indy Tech to network and stay updated on new trends.How to stay agile and adaptive to change in a "wicked" industry.Strategies for staying connected with your professional network, even when you can't always meet in person.Don't Miss:Hilarious stories from the Indy Tech event that will keep you laughing.Patrick's take on how insurance professionals can thrive in today's rapidly evolving environment.Subscribe & Review:Don't forget to subscribe to Insurance Town on your fa

In this episode of the Investor Fuel Podcast, host Leo Wehdeking interviews Vanessa Perry, a seasoned credit repair specialist. Vanessa shares her journey in the credit repair industry, discussing the challenges she faced, her approach to helping clients improve their credit scores, and her plans for future business expansion. The conversation highlights the importance of integrity in the credit repair business and the impact of good credit on individuals' lives.     Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

Summary: In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the six key areas that separate good companies from iconic brands. They explore the importance of physical experience, atmosphere, ease of doing business, technical excellence, operational details, and hospitality in creating customer evangelists. The conversation emphasizes the need for companies to excel in all areas to build brand loyalty and provide a seamless customer experience. John shares insights on how to audit these components and the significance of training employees in hospitality to enhance customer interactions. Takeways: To create customer evangelists, excel in six key areas. Physical experience often gets overlooked until it's a problem. Atmosphere can transform emotional connections to brands. Ease of doing business is crucial for customer satisfaction. Technical excellence should be a differentiator, not just a requirement. Operational details are often invisible but impactful. Hospitality is about how you make customers feel valued. Training for hospitality is often undervalued in organizations. Regular audits of customer experience components are essential. Improving one area can lead to quick wins in customer loyalty. Chapters: 00:00Introduction to Customer Experience Excellence 01:28The Six Key Areas of Customer Experience 04:13The Importance of Physical Experience 05:55Creating Atmosphere: The Emotional Connection 10:55Functional Ease: Making Business Simple 12:06Technical Excellence: Beyond Competence 13:39Operational Details: The Invisible Backbone 17:23The Role of Hospitality in Customer Experience 21:45Training for Hospitality: Bridging the Gap 24:49The Interconnectedness of the Six Components 30:17Auditing Customer Experience 32:19Quick Wins for Customer Loyalty 34:50Creating Customer Evangelists: The Challenge   This episode is sponsored by The Customer Experience Executive Academy.  Learn more here   Links: Fin.ai/csrevolution  Learn more about how Fin, the #1 customer service agent! Ask John!  Submit your questions for John, to be aired on future episode:  tdg.click/ask Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Books:  https://thedijuliusgroup.com/shop/ Blogs on Above and Beyond Culture: https://thedijuliusgroup.com/category/above-beyond-culture/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

This week we celebrate the 54th Anniversary of Walt Disney World. While the "hoopla" for non-milestone anniversaries is minor at best, There has been a great deal of efforts to recognize the heritage of Walt Disney World while still stepping forward into the future. Yes, there are lots of new projects and with that the farewell of many things that we hold dearly There are many facets of Walt Disney World that are no longer around, but there are many places where efforts are really made to cherish and remember its past. We look at new ways Disney has in recent years acknowledged its heritage. These references play homage to the resort's roots. Since this week is the opportunity to celebrate Walt Disney World's anniversary, join us as we remember its story and heritage. ________________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 ____________________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

Welcome to this Wednesday edition of RealAg Radio! On today's show, your host Shaun Haney is joined by: Ken Motiuk, author of the Culture of Control, to discuss the Canadian Wheat Board and the idea of cultural control in Canada; Scott Peters, of CANTERRA SEEDS for a spotlight on customer loyalty and honouring long-time customers;... Read More

We talk a lot about strategy in business, but what about the resources that shape how you actually live and lead? In this episode, Stacey breaks down the three big levers that drive everything in your business (and your life): your time, your money, and your energy. Following last week’s chat about letting go of perfection, Stacey goes practical—sharing the mindset shifts and real-world tips that will help you lead with clarity and intention, no matter what season of business you're in. You’ll learn: ✨ Why your ideal week shouldn’t be a badge of honour—it should be a blueprint for sustainability✨ How to budget not just for profit, but for peace of mind (and avoid those 4am P&L panics)✨ The secret to knowing your “energy windows” and working with your natural rhythm, not against it✨ How to build a lifestyle that supports your business goals—without burning out in the process This episode is your permission slip to stop waiting for the “perfect” setup and start designing your business around what matters most right now.

Episode Summary This week on Dental Drill Bits, Dana and Sandy open up about real-world customer service experiences that prove just how important it is to put yourself in the patient's shoes.  Dana kicks things off with her eye doctor visit, from tiny-font registration forms to confusing waiting rooms and perfume-passing that crossed the line. She then shares what her tire appointment taught her about easing patient anxiety and making sure customers leave with confidence. Sandy brings her own story to the table about trying to buy fireplace logs, only to be talked out of making the purchase by the very person answering the phone. Together, they explore what it means to honor the customer's current concern, anticipate their questions, and create experiences that build trust. If you've ever wondered how the smallest details can make or break customer loyalty, this episode will make you rethink every touchpoint in your practice. Key Takeaways Always imagine yourself in the customer's position—what feels confusing vs. reassuring? Honor the customer's current concern, even if you think they need something else. Anticipate wants, questions, and needs before the customer even asks. Every interaction is an opportunity to build confidence—or lose it.

What if you could finally prove that emotions, not just price or product features, are the real drivers of revenue, retention, and revenue growth? Too many leaders know their teams create powerful emotional connections, yet they're told “emotion is a soft skill” by the very people who control the budgets. That disconnect leaves organizations stuck defending their work instead of proving its true impact. In this episode, Stacy Sherman changes that conversation. She explains why legacy metrics like CSAT and NPS fall short, and how companies like translate small emotional gestures into massive financial results. More importantly, she shares a clear framework that shows leaders exactly how to measure emotional ROI and three practical steps you can take this week. By the end, you'll see why emotion isn't a soft skill; it's the new currency of customer experience and the most strategic advantage your business has. Learn more at   Book time with Stacy Sherman through this   Listen to HBC full episode  

Let's welcome our first guest this week, Eric Jordan, a third-party logistics broker at SPI Logistics, talking about his journey to becoming an independent agent and running a successful freight agency! Eric shares the early grind of making 75 cold calls a day, creative ways he landed customers, and how relationships and referrals now drive half his business. We dive into the reality of sales pre- and post-COVID, why industry specialization matters more than ever, how a support structure allows agents to move high-value freight without missing a beat, and the hardest lessons he learned about contracts, financial discipline, and protecting your business!   Connect with Eric Email: ejordan@spi3pl.com  Phone: 404-993-9005  

Friday, September 12th, 2025Today, right wing activists and now federal authorities are targeting people who appeared to celebrate the death of Charlie Kirk on social media; potential threats trigger lockdowns at several HBCUs across the South; some appeals court judges have publicly admonished the Supreme Court's run on the shadow docket; we're getting more information on the shooter at the Colorado high school; a judge in Arizona has blocked the removal of dozens of immigrant children; the First Circuit Court of Appeals allows Medicaid cuts to Planned Parenthood; Senate Republicans on Thursday triggered a nuclear option to allow easy confirmation of Trump nominated judges; and Allison and Dana deliver your Good News.Thank You, DailyLookFor 50% off your first order, head to DailyLook.com and use code DAILYBEANS.  Guest: John FugelsangTell Me Everything - John Fugelsang, The John Fugelsang PodcastJohn Fugelsang - Substack@johnfugelsang.bsky.social - Bluesky, @JohnFugelsang -TwitterSeparation of Church and Hate by John Fugelsang - OUT NOW!Live with Allison Gill and Mary TrumpCheck out Dana's new website - DANAGOLDBERG.comStoriesColorado high school shooter was 'radicalized by some extremist network,' sheriff's department says | ABC NewsState Department warns immigrants against praising Kirk's death | The HillPotential threats trigger lockdowns at several HBCUs across the South | CNNSenate Republicans trigger 'nuclear option,' changing rules to speed up Trump nominees | NBC NewsAppeals court judges publicly admonish Supreme Court justices: ‘We're out here flailing' | POLITICOJudge temporarily blocks US effort to remove dozens of immigrant Guatemalan and Honduran children | AP NewsGood Trouble Here's the contact info for the Marriott Corporation:CEO: Anthony Capuano – anthony.capuano@marriott.comVP and Chief Customer Officer: Peggy Roe – peggy.roe@marriott.comBusiness Ethics concerns: business.ethics@marriott.comOr call their Customer Service hotline: +1-800-627-7468Here's an article on ICE Air activities in Northeast Ohio: Northeast Ohio is a big part of Trump deportation network **California needs your help | Proposition 50 Vote YES !! Yes On Prop 50 | Special Election Phone Banks - mobilize.us**Help ensure safety of public servants. Hold RFK Jr accountable by signing the letter: savehhs.org, @firedbutfighting.bsky.social on Bluesky**SIGN THE STATEMENT OF SOLIDARITY for the FEMA Katrina Declaration.**How to Organize a Bearing Witness StandoutFrom The Good NewsYou Can Vote For Dana !  2025 Out100: Cast your vote for Readers' Choice!!lionelslegacy.orgSurvivor benefits | SSAOur Donation LinksNational Security Counselors - DonateMSW Media, Blue Wave California Victory Fund | ActBlueWhistleblowerAid.org/beansFederal workers - email AG at fedoath@pm.me and let me know what you're going to do, or just vent. I'm always here to listen. Find Upcoming Actions 50501 Movement, No Kings.org, Indivisible.orgDr. Allison Gill - Substack, BlueSky , TikTok, IG, TwitterDana Goldberg - BlueSky, Twitter, IG, facebook, danagoldberg.comMore from MSW Media - Shows - MSW Media, Cleanup On Aisle 45 pod, The Breakdown | SubstackReminder - you can see the pod pics if you become a Patron. The good news pics are at the bottom of the show notes of each Patreon episode! That's just one of the perks of subscribing! patreon.com/muellershewrote Our Donation LinksNational Security Counselors - DonateMSW Media, Blue Wave California Victory Fund | ActBlueWhistleblowerAid.org/beansFederal workers - feel free to email AG at fedoath@pm.me and let me know what you're going to do, or just vent. I'm always here to listen. Find Upcoming Actions 50501 Movement, No Kings.org, Indivisible.orgDr. Allison Gill - Substack, BlueSky , TikTok, IG, TwitterDana Goldberg - BlueSky, Twitter, IG, facebook, danagoldberg.comCheck out more from MSW Media - Shows - MSW Media, Cleanup On Aisle 45 pod, The Breakdown | SubstackShare your Good News or Good TroubleMSW Good News and Good TroubleHave some good news; a confession; or a correction to share?Good News & Confessions - The Daily Beanshttps://www.dailybeanspod.com/confessional/ Listener Survey:http://survey.podtrac.com/start-survey.aspx?pubid=BffJOlI7qQcF&ver=shortFollow the Podcast on Apple:The Daily Beans on Apple PodcastsWant to support the show and get it ad-free and early?The Daily Beans | SupercastThe Daily Beans & Mueller, She Wrote | PatreonThe Daily Beans | Apple Podcasts