Podcasts about Customer service

In this conversation, Rob Anderson shares his insights on the importance of company culture, customer service, and effective recruitment strategies in the home services industry. He emphasizes the need for businesses to focus on making customers happy and creating a positive work environment for employees. Rob discusses the significance of data-driven decisions, the impact of partnerships, and the challenges posed by private equity. He also highlights the importance of leadership development, emotional intelligence, and the art of storytelling in building relationships with clients and partners. Ultimately, Rob encourages a forward-looking mindset and the continuous pursuit of personal and professional growth. 00:00 The Importance of Culture in Business  05:52 Recruitment and Retention Strategies 08:55 Defining and Measuring Company Culture 15:01 Navigating the Challenges of Home Services 18:04 The Role of Partnerships in Business Growth 20:57 Giving Back to the Community 23:50 The Impact of Private Equity on Business 26:58 Leadership Development and Emotional Intelligence 30:07 The Art of Storytelling in Business 33:00 Building Relationships with Clients and Partners 35:57 The Future of Business and Personal Growth

It's a family affair in Studio 1A with Kurt and Wyatt Russell stopping by to discuss their newest season of Apple TV's "Monarch: Legacy of Monsters." Plus, NBC's Joe Fryer spotlights the feedback frenzy and the relentless requests for reviews from the doctor's office all the way to car rentals. Also, TODAY Contributor and new beauty senior editor at large Sarah Eggenberger drops by to share some helpful thrift shopping strategies. And, social media star Zoha Malik makes her TODAY Food debut and whips up creamy baked mac & cheese plus a vanilla bean sheet cake. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Summary In this conversation, Chad Burmeister interviews Michelle Donnelly, Chief Revenue Officer at Crescendo, discussing the transformative impact of AI on customer experience. They explore how Crescendo's AI-native platform enhances customer interactions, the integration of human agents, and the efficiency gains from AI implementation. Michelle shares insights on industry applications, ethical considerations, and the future of AI in sales, emphasizing the importance of human touch in customer service. Takeaways Crescendo has achieved $100 million in AI ARR in just two years. AI chatbots can accurately handle 98% of customer inquiries. The integration of AI and human agents enhances customer experience. AI can transform customer service into a profit center. Speed and efficiency are critical in customer interactions. AI can provide insights that improve product offerings. Companies can achieve significant cost savings with AI implementation. The human touch remains essential in customer service. AI can help new sales hires become productive faster. Ethical considerations in AI deployment are crucial for customer trust. Chapters 00:00 Introduction to Crescendo and AI in Customer Experience 02:49 Transforming Customer Experience with AI 06:00 Industry Applications of AI in Customer Service 10:55 The Role of AI in Enhancing Human Agents 16:26 Efficiency Gains and ROI from AI Implementation 18:43 The Future of AI in Sales and Customer Interaction 22:12 Ethical Considerations in AI Deployment 24:29 The Future of Physical AI Agents 26:57 Skills for the Future Sales Workforce The AI for Sales Podcast is brought to you by BDR.ai, Nooks.ai, and ZoomInfo—the go-to-market intelligence platform that accelerates revenue growth. Skip the forms and website hunting—Chad will connect you directly with the right person at any of these companies.

All last week you probably heard rumors about Josh D'Amaro changing out plans for Villains Land. You may have also heard that he said that he thought Millennium Falcon Smuggler's Run was good not great. We talk about this and more as we look at these issues in greater context and offer you insights that may not make enough social media hits, but will likely be closer to what is really going on at Imagineering. Yes, there are changes. Yes, there is greater transparency. But what does it mean? We'll offer you insights, and how it relates to something called Experiential Intelligence. Join us as we talk about Villains Land, Smuggler's Run, Josh D'Amaro, Experiential intelligence and so much more. ____________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. _______________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

Join host Corrie Melanson for a practical and inspiring conversation with Heather Wilkinson from Wonder'neath Art Society and Bianca Goh from the Nova Scotia Liquor Corporation (NSLC) as they explore what accessible customer service really means and how organisations of any size can get it right.From a vibrant community art studio to a province-wide retailer, Heather and Bianca share real-world strategies for making every interaction welcoming, responsive, and genuinely inclusive. Whether you serve clients, customers, participants, or the public, this episode is packed with ideas you can apply right away.Key topics include:How to move beyond compliance and build a culture of access, one small step at a timeThe power of low-sensory experiences, and what NSLC learned from its pilot projectSimple adaptations that make a big difference: from rubber bands on wine bottles to foam mats for service dogsWhy training matters, and how partnering with organisations like CNIB builds staff confidenceCreating “accessibility guides” for your space so people know what to expect before they arriveHow to solicit and act on feedback, turning mistakes into momentumThe role of relationship-building in accessibility: it's not just about the door, it's about the dialogueWhether you run a small nonprofit, a large public service, or a local business, this episode will leave you with actionable ideas, relatable stories, and the encouragement to start where you are and keep learning.Ready to make your service truly accessible? Listen now.

In this episode, Jason Cass and Joel Poythress discuss the evolution of telecommunications, the impact of AI on customer interactions, and the future of communication technology. They explore how AI is transforming the industry, the importance of sentiment analysis, and the potential for voice prints in authentication. The conversation also touches on security concerns, the decline of voicemail, and the role of AI in enhancing business reputation and efficiency. Key Topics: The Evolution of Telecommunications and AI The Future of Communication: AI and Transcription AI's Role in Customer Interaction and Sentiment Analysis The Importance of AI in Business Reputation Innovations in Call Technology and Features The Future of Voicemail and Communication Security Concerns in Data and Voice Technology Voice Prints and Authentication The Future of Human Interaction in Business Calls Lightning Round: Quickfire Questions on AI and Communication Reach out to: Joel Poythress Jason Cass Visit Website: Lightspeed Voice Agency Intelligence Produced by PodSquad.fm

The most practical CX breakthroughs are happening in day-to-day choices by leaders who meet their organizations where they are. From the Medallia Experience 2026 conference in Las Vegas, we pull together no-fluff lessons on turning insights into impact, leading with intent, and using AI to accelerate change—without overpromising. Jeannie talks with Experience Transformation Award winner Paloma Paraja, Customer Experience Manager at Santalucía Seguros, about breaking down silos in a 100-year-old insurer by unifying Voice of Customer, empowering internal champions, and turning feedback into stories teams can act on. She also reconnects with Camille Kremer, Senior Director of Customer Experience at Holiday Inn Club Vacations, for a masterclass in prioritization—using driver modeling and smart experiments to separate noise from real impact, and applying AI to speed service and personalization without eroding trust. Plus, we chat about an Experience Is Everything book club with Deborah Bearden, Enterprise Customer Experience Manager at Simmons Bank.The theme: progress over perfection. Choose high-impact actions. Test, measure, and scale what works. Let AI amplify a strategy you've already defined.Enjoyed the conversation? Follow the show, share it with a CX friend, and leave a quick review to help more leaders find it. Have a question or story to add? Leave me a voicemail at askjeannie.vip.Follow our guests on LinkedIn:Paloma Paraja -- https://www.linkedin.com/in/paloma-paraja/Camille Kremer -- https://www.linkedin.com/in/camillekremer/Deborah Bearden -- https://www.linkedin.com/in/deborah-bearden/Resources Mentioned:Order your copy of Experience Is Everything -- http://experienceiseverythingbook.comLearn more about CXI Membership™ and apply -- http://CXIMembership.comExperience Investigators Website -- https://experienceinvestigators.comEnjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact. Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

John Hancock in the studio with Chris today. They comment on the possibility of the Battlehawks playing at a different venue than the Dome; John had an issue reaching St Louis County's Department of Revenue; a State of the Union preview; Did you see this? an historic venue may be demoed.

Welcome to the 100th episode of A Job Done Well—where we celebrate the art of calling out corporate nonsense and replacing it with something that actually works. This week, we're joined by John Seddon, a management thinker so influential he's got his own Wikipedia page (unlike James, who may or may not have written his own). John's spent decades proving that traditional management—targets, incentives, standardisation—doesn't just fail to improve performance; it actively makes things worse.John's approach is simple: stop incentivising the wrong things. Most organisations reward behaviours that undermine their own goals. Engineers rushed to fix boilers in 15 minutes? They'll be back six times a year. Call centre agents hitting sales targets? They're hanging up on customers who won't buy. Incentives don't drive performance—they drive gaming, cheating, and a race to the bottom.Highlights include:Why failure demand—work caused by previous errors—is crippling your team (and how to spot it).How to redesign systems so your team can actually use their judgment (instead of following scripts).The Aviva case study: How blending call centres boosted capacity by 20%—without adding staff.Why specialisation is a myth, and how it's costing you more than you think.How to make your boss curious about what's really going wrong.If you've ever watched your team chase targets while the real work piles up, this episode is your wake-up call. John's not here to sell you a quick fix—he's here to help you burn the rulebook and start again.Key Points:Incentives create perverse outcomes—people game the system, not improve it.Failure demand is a symptom of a broken system, not lazy staff.Specialisation sounds efficient but creates silos, inefficiency, and frustration.Redesign systems around customer purpose, not internal targets.Leaders won't change unless you make them curious—show, don't tell.Got a question - get in touch. Click here.

Hey Voices from the Bench community! Jessica Love here, sending a shoutout from Utah! If you're passionate about creating natural, beautiful smiles—but want to simplify your workflow without sacrificing aesthetics—this is for you. I'm honored to be part of Ivoclar's development team introducing a powerful new stain and glaze system featuring Structure Paste, IPS e.max Ceram Art. Create stunning depth and lifelike color in as little as one firing. Let's continue to innovate, simplify, and create meaningful change—one smile at a time. Elvis actually made it down to the exhibition halls this year — and hyperDENT from FOLLOW-ME! Technology was everywhere. Booth after booth, people were talking milling strategies, templates, and workflows. It felt like a full-on CAM takeover. Their Milling Roadmap scavenger hunt had attendees bouncing between Axsys, Imagine, D.O.F., and Roland collecting stamps like responsible adults… Responsible adults chasing a bright orange folding electric hyperDENT scooter. That's what we love about the FOLLOW-ME! team — world-class CAM engineers talking microns and validation protocols one minute, then ripping around Lab Day the next. Serious about precision. Not too serious about themselves. Big shoutout for bringing the brains — and the electric horsepower. Come see and talk to Elvis and Barb at all these amazing shows in 2026* Dental Lab Association of Texas Meeting in Dallas Apr 9-11 https://members.dlat.org/ exocad Insights in Mallorca, Spain Apr 30 - May 1 https://exocad.com/insights-2026 This week we finally get Jay Collins to stop dodging Elvis long enough to sit down and share one of the wildest journeys in dental lab history. From a family split between union steamfitters and dental technicians in Philadelphia to surviving “The Great Brotherly Lab War,” Jay's story is packed with grit, loyalty, and a whole lot of Irish Catholic chaos. What started with an uncle drafted into dental technology during Vietnam eventually turned into a multi-generation lab legacy—and Jay swearing he'd never get into teeth… only to build a powerhouse anyway. After the 2008 crash wiped out his construction business, Jay bet everything on selling outsourced restorations door-to-door, sleeping in his car, showering at the gym, and cold-calling hundreds of offices a week. What followed was the development of his unapologetically bold, psychologically savvy sales approach—what he calls being “aggressively calm.” From pushing doctors to “no,” to matching their energy toe-to-toe, to walking into offices as “the lab” and walking out with cases in hand, Jay breaks down the mindset shift most lab owners desperately need: sales isn't optional, and it definitely isn't accidental. Now leading multiple lab locations under the brilliantly simple name thedentallab.net, Jay shares hard truths about growth, mergers, firing abusive clients, and why cutting your sales department in tough times is the worst move you can make. If you've ever struggled with prospecting, scaling, or standing your ground with doctors, this episode is packed with practical strategies, hilarious role-playing, and a reminder that confidence—backed by accountability—wins every time. At Canadian Dental Labs, Icortica has become a cornerstone of how we operate—giving us at-a-glance visibility into performance, helping us focus our efforts, spot opportunities early, and solve problems before they grow. It takes the guesswork out of decision-making and shows us what to do next. Plus, the Icortica team is incredibly responsive and feels like a true partner in our success. If you're serious about growing your business and understanding your customers better, Icortica can get you there. Learn more at icortica.com/voices — Icortica, helping dental labs grow. Join us at exocad Insights 2026, happening April 30–May 1, 2026, on the stunning island of Mallorca, Spain. This two-day event features powerhouse keynotes, hands-on workshops, live software demos, and top-tier industry showcases—all in one unforgettable setting. Barb and Elvis will be on site bringing you exclusive interviews, plus don't miss the Women in Dentistry Lunch, celebrating career growth, wellbeing, and the real stories shaping our profession. And of course, cap it all off with the legendary exoGlam Night under the stars. Tickets are limited. Visit exocad.com/insights-2026 and use code VFTBPalma15 for 15% off.Special Guest: Jay Collins.

Abby Connect's CEO, Nathan Strum, reveals what separates successful AI implementations from failures: hybrid models that leverage both technology and human expertise. Their three-tier approach—human-only, AI-only, and hybrid service—addresses different customer needs. AI excels at routine inquiries and complex scheduling that would require extensive human training. Humans handle nuanced situations requiring empathy and creative problem-solving.

I stopped into a Shell station tonight to grab a couple things. Quick in and out. That was the plan. Instead I walked into one of those forced self checkout setups. No regular checkout. No cashier. Just this open area with cameras hanging over it where you're supposed to set your stuff down and trust that some mystery system scans every barcode at once. It is not a normal self checkout with a screen and a scanner you control. It's just awkward. Confusing. And honestly a little uncomfortable. I asked the person behind the counter if I had to use it. She said no, she could check me out “over there,” pointing at the regular register. The same register that was blocked off and covered in signs telling everyone to use the self checkout. So clearly that was not the plan. She was visibly irritated that I even asked. She rang me up manually. Didn't ask if I needed a bag. I had four items that were not exactly pocket sized. Didn't offer a receipt. The whole interaction felt like I was a problem for simply wanting to pay for what I was buying. What happened to basic customer service? Nobody asks if you need a bag anymore. They just assume you don't. You get side eyed if you want to use cash. And more and more, it feels like asking someone to do the core function of their job is some massive inconvenience. I work in customer service every day. Different space. Software, podcast hosting, support tickets, real technical problems. But the principle is the same. When someone asks for help, especially something completely reasonable and within scope, you help them. You do not act annoyed. You do not make them feel like they are in the way. And you definitely do not expect applause (A Tip) for doing the bare minimum.

I stopped into a Shell station tonight to grab a couple things. Quick in and out. That was the plan. Instead I walked into one of those forced self checkout setups. No regular checkout. No cashier. Just this open area with cameras hanging over it where you're supposed to set your stuff down and trust that some mystery system scans every barcode at once. It is not a normal self checkout with a screen and a scanner you control. It's just awkward. Confusing. And honestly a little uncomfortable. I asked the person behind the counter if I had to use it. She said no, she could check me out “over there,” pointing at the regular register. The same register that was blocked off and covered in signs telling everyone to use the self checkout. So clearly that was not the plan. She was visibly irritated that I even asked. She rang me up manually. Didn't ask if I needed a bag. I had four items that were not exactly pocket sized. Didn't offer a receipt. The whole interaction felt like I was a problem for simply wanting to pay for what I was buying. What happened to basic customer service? Nobody asks if you need a bag anymore. They just assume you don't. You get side eyed if you want to use cash. And more and more, it feels like asking someone to do the core function of their job is some massive inconvenience. I work in customer service every day. Different space. Software, podcast hosting, support tickets, real technical problems. But the principle is the same. When someone asks for help, especially something completely reasonable and within scope, you help them. You do not act annoyed. You do not make them feel like they are in the way. And you definitely do not expect applause (A Tip) for doing the bare minimum.

Your board has an AI strategy. It's probably rubbish. Nathan Bell has spent 25 years delivering transformation programmes inside the world's biggest telcos. Now a Partner at Kearney, he's the person companies call when the proof-of-concept graveyard keeps growing and the CFO starts asking uncomfortable questions. In this episode: why most AI programmes are expensive theatre, how to actually get ROI, and why your change management track record matters more than your technology choices. We also get into agentic AI gone wrong — a recruiting agent that only wanted to hire golfers, a CEO town hall that triggered a queue at HR, and an AI agent that doxxed a developer and got its creator hired by Sam Altman. Make of that what you will. Plus rapid-fire telco takes and a deeply scientific Australia vs Netherlands lifestyle quiz that ended in a draw. Time Stamps: 00:00 — AI Strategy Hype vs Reality: Why Most Exec Talk Is Rubbish 00:37 — Is This AI Wave Different from Dot-Com, Cloud, and 5G? 02:19 — From Boardroom Buzz to Production: The Proof-of-Concept Trap 03:44 — How to Actually Get ROI: Start Small, Make Big Bets, Fund Like a VC 06:47 — Low-Hanging Fruit: Internal Knowledge, Customer Service, and Procurement 09:16 — Metrics That Matter: MVP Milestones Over 2-Year "Goals"  11:21 — Making the VC Model Real: Phased Rollout and Cultural Change 13:26 — Market Whiplash: When AI Adoption Threatens Your Revenue Model 14:51 — AI as a Business Capability, Not a Shopping List of Tools 16:10 — Agentic AI and the Human Factor: Bias, Process Drift, and Set-and-Forget Myths 21:10 — The People Side of Agents: Fear, Trust, and How Leaders Miscommunicate 24:41 — Why AI Transformations Fail: Change Management and HR as the Quarterback 26:44 — When Agents Go Rogue: The Python Library Incident and What It Signals 28:28 — Who's Responsible for AI Agents? Why Human-in-the-Loop Still Matters 29:19 — When AI Monitors AI: The Two-Agent Marketing Campaign Story 31:03 — Legacy, Culture and Operating Model: Why Big Firms Struggle to Adopt AI 33:49 — Ethics, Bias and Copyright: The Legal Minefield of Generative AI 35:40 — Who's Winning with AI and Why: Consumer Goods, Banks and Telcos 38:01 — Regulation Reality Check: EU AI Act, Vendor Audits and the Air Canada Case 39:37 — Where Telcos Should Start with AI: Customer Service, Vendors and Billing 41:41 — Transformation Lessons from Telcos: People, Forgive the Past, Progress Over Perfection 44:39 — AI Hype vs Jobs Reality: Using AI to Augment People, Not Just Cut Headcount 46:51 — What Still Motivates Transformation Leaders + Rapid-Fire Telco Takes  51:49 — Finale: Australia vs Netherlands Quickfire (and a Perfect Tie)

Horst Schulze explains why great service is about making people feel seen, heard, and valued. From fixing mistakes the right way to building a culture of empathy and ownership, he breaks down the standards leaders must set to earn lifelong customer loyalty.

Every Saturday, we showcase a topic important to you by rounding up the greatest highlights and clips from Level 10 Contractor's ENTIRE podcast run. This week, we showcase customer service. How are you treating your money-makers? Are you doing everything you can to ensure customers have the best experience working with you… hiring the best people, staying in touch throughout a project, and following up to make certain they are satisfied? If you aren't taking care to deliver top notch customer service, you can kiss repeat and referral business goodbye, not to mention the glowing reviews that move the needle for prospects considering you for future remodels, windows, or roofs.

Customer service is one of the industries most impacted by AI — but what if AI alone isn't the answer?In this episode of The Neuron Podcast, Grant Harvey and Corey Noles sit down with Matt Price, Founder & CEO of Crescendo, to explore how AI and humans working together can outperform automation alone. After spending 13+ years at Zendesk, Matt is now building an AI-native customer experience platform that automates up to 90% of tickets with 99.8% accuracy — without sacrificing empathy, trust, or outcomes.We cover: • Why LLMs are the biggest shift in customer service since the telephone • Why bolting AI onto old CX workflows fails • How Crescendo's multimodal AI can chat, talk, see images, and control devices in one conversation • Real-world examples (like smart sprinkler troubleshooting via voice + vision + APIs) • Why Crescendo combines AI agents with forward-deployed human experts • How outcome-based pricing aligns incentives around real customer satisfaction • How AI is reshaping (not eliminating) customer service jobs • Why “deflection” is the wrong mindset for CX — and what replaces it • What customer support roles look like in an AI-native futureThis is a deep dive into the next generation of customer experience, where AI handles scale and speed — and humans deliver judgment, empathy, and innovation.Subscribe for weekly conversations with the builders shaping the future of AI and work.Subscribe to The Neuron newsletter for more interviews with the leaders shaping the future of work and AI: https://theneuron.ai

Who doesn't love a good Comcast rant? My wife and I moved over the holidays – but this story starts way before that.  We couldn't do Fiber internet in our old house for technical reasons, so we reluctantly switched over to Comcast and Xfinity.  At the time, we were both working from home – and we BLEW through the data limits for their residential service. I figured it was all of these live podcast recordings, uploads, and downloads. Turns out, it was her being on Microsoft Teams calls all day. At any rate, we had to upgrade to a Comcast Business account.  Fine. In December, we were fortunate in that we had a couple weeks of overlap, where we were still in the old house, but transitioning into the new house.  So I called Comcast, and explained I needed the service in BOTH locations.  The sales rep seemed OK with that, but told me to contact him as soon as the new service was installed, so he could try and keep up all my discounts, which were unusually high, in his estimation.  I emphasized, DO NOT TURN OFF SERVICE to the old house when the new house is turned on. Cut to December 18th – my birthday, no less. I spent the entire afternoon at the new house, waiting for the install. The older gentleman tested the line and told me the connection wasn't great. So he climbed the utility pole in our new neighbors' yard, and ran a coax line across the top of their fence, and ours, into our house. Turns out, our electricity line is underground here – great for a storm – bad when the cable company has to, by law, follow that line. So they opened a ticket to have someone come out and bury the line once the ground thawed. Meanwhile, there's a giant red coax cable strung across our neighbors' yard (fortunately they are super nice), and ours.  Cable comes on, and my wife calls from the old house – sure enough, they turned the service off, over there. What followed was 15 minutes of me cussing out an automated system at Comcast, because it was after hours.  Finally, I get a human being, overseas, who tells me to unplug it and reset it.  I explain, no, it's not a technical issue – it's a YOU issue.  “Oh I'm sorry, you'll have to call back after 7am.”  Uh, no. This may be a first world problem, but I have too much stuff in my house that relies on the internet to have it off overnight due to your incompetence.  I said it a little nicer than that.  Miraculously, they turned it back on. First bill comes – for FIVE HUNDRED DOLLARS. This includes the install (fine), and two months of service – at $50 per month more than I'd paid all last year.  That's the straw that broke the camel's back. I called AT&T about fiber. They came in at $80 per month cheaper, no data limits, and excellent customer service. Not to mention they are symmetrical – their upload speed matches their download speed.  I'm doing more video for my podcast clients – and an hour podcast, at 1080p resolution can be around 6 Gigabites. To upload a file of that size would take an hour on Comcast.  With AT&T, it's usually a few minutes. SOLD. So I cancel Comcast. But in the interest of being a good neighbor, I need to get the cable removed from their yard and ours.  Dead end, after dead end on phone, and chat. I'm pretty sure, Comcast having the monopoly that they do – the system is designed to get you frustrated and just give up. But then my good friend Diane entered the picture. She told me there's a REDDIT thread for Comcast support. And she suspects the agents that are too good for the phone and chat get “banished” there. It's some sort of secret society. Long story short – I posted about the issue. A moderator DM'ed me, and despite a few hiccups, eventually someone came and removed the line. So THAT problem was solved. That only leaves the bill. Reddit couldn't help me there because once I admitted it was a business account, they very quickly said “not it!” On January 15th when I cancelled the service, they had the audacity to tell me I was past my 30 day cancellation window. I told them no, I spent my BIRTHDAY on the 18th waiting around for your installer.  So they processed the cancellation.  Look, I'm a reasonable person. I don't expect a refund for the installation, nor do I expect to get my money back for the first month of service that I used. But I damn well better get my money back for the second month of service that was NOT used.  They told me to wait until the February 14th bill to see the refund. I got the Feb 14th bill – and have a credit OF…18 dollars and 18 cents.  Still no refund for month 2.  So I tried the chat – oh you have to call our retention department – which sounds like AI but I think is a person.  After 30 minutes on the phone, I come to find out – they are insisting I'm was out of my 30 day window on the cancellation because even though the install was on the 18th, the CONTRACT started on the 15th. They waived my cancellation fee as a COURTESY. How nice. As for the refund on the second month of service – when I went back over the fine print of the cancellation document I signed – it said the cancellation will take 30 DAYS to process and I'm responsible for those charges. You win, Comcast.  I'm tapping out.  When you own your own business, you have to think about what your time is worth. And even though I wanted to die on this hill, I can't spend any more time fighting for $150.  But I sure can post this rant on the internet and hope a bunch of people see it.  It's the equivalent of the strongly worded letters my parents taught me to write in the 80s. I will say though – if you are stuck in Comcast or Xfinity automation hell – try Reddit. You might find a diamond in the rough. And a note for podcasters – fish where the fish are. Leave no stone unturned for where your audience might be hanging out on the internet. Next on my to do list – trying to get money back from Verizon. They charged me for an ipad I traded in – for 14 months after I no longer had the device. Wish me luck.  Find jag on social media @JAGPodcastProductions or online at JAGPodcastProductions.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

USDA Grain Market Outlook and Futures Remembering Customer Service Elements Little Bit of Rain, Fire and Snow   00:01:05 – USDA Grain Market Outlook and Futures: K-State grain economist Daniel O'Brien starts the show highlighting information from the USDA Ag Outlook Forum and how future prices are looking.  Daniel on AgManager.info   00:12:05 – Remembering Customer Service Elements: Justin Waggoner, K-State Extension beef cattle specialist, keeps the show rolling as he discusses the importance of good customer service in the agriculture industry. ASI Newsletter - Management Minute   00:23:05 – Little Bit of Rain, Fire and Snow: Concluding the show is K-State meteorologist Chip Redmond as he explains how Kansas has seen rain, fire and snow within the past week and what else we can be expecting.     Send comments, questions or requests for copies of past programs to ksrenews@ksu.edu.   Agriculture Today is a daily program featuring Kansas State University agricultural specialists and other experts examining ag issues facing Kansas and the nation. It is hosted by Shelby Varner and distributed to radio stations throughout Kansas and as a daily podcast.   K‑State Extension is a short name for the Kansas State University Cooperative Extension Service, a program designed to generate and distribute useful knowledge for the well‑being of Kansans. Supported by county, state, federal and private funds, the program has county Extension offices statewide. Its headquarters is on the K‑State campus in Manhattan. For more information, visit Extension.ksu.edu. K-State Extension is an equal opportunity provider and employer.

He Went From $0 to $8,100 a Month In 90 Days Using Only AIIn episode 146 of The Side Hustle Experiment Podcast  John (https://www.instagram.com/sidehustleexperiment/ ) and Drew catch up on their recent business activities, discussing their successes and challenges. They delve into the impact of AI on marketing strategies, pricing adjustments, and the importance of data analysis for optimizing ad performance. The conversation also touches on influencer marketing, personal experiences with AI tools, and the role of technology in health and fitness. They conclude with reflections on the future of AI in business and the necessity of maintaining a unique perspective in content creation.Don't forget to Like, Subscribe, and hit the bell so you don't miss future episodes with top entrepreneurs and creators.Chapters00:00 Profitable Days and Revenue Growth03:04 Pricing Strategies and Upselling Techniques05:46 Ad Performance and Conversion Rates08:53 Data-Driven Decision Making11:27 AI Tools and Their Applications14:37 Building Custom Software Solutions17:21 Efficiency in Marketing and Sales20:07 Leveraging AI for Content Creation23:08 Coding and Automation in Business25:53 Innovative Ideas and Future Plans31:58 Optimizing Conversations with AI32:58 Leveraging YouTube for Product Development34:29 Creating Engaging Products from Existing Content35:57 The Future of Work and AI Integration37:21 AI in Customer Service and White Collar Jobs39:07 AI's Role in Health and Wellness41:25 Trusting AI for Medical Insights43:58 The Limitations of AI in Creativity46:32 Using AI as a Tool, Not a Crutch49:15 The Importance of Unique Perspectives51:32 AI's Role in Personal Growth and Reflection54:50 Finding Balance in Lifestyle Choices#makemoneyonline #sidehustleexperimentpodcast #sidehustles Follow us on Instagram: https://www.instagram.com/sidehustleexperimentpodcast/ Listen on your favorite podcast platformYoutube: https://bit.ly/3HHklFOSpotify: https://spoti.fi/48RRKcPApple: https://apple.co/4bmaFOk Check out Drew's StuffInstagram: https://www.instagram.com/realdrewdTwitter: https://twitter.com/DrewFBACheck out John's StuffInstagram: https://www.instagram.com/sidehustleexperiment/Twitter: https://twitter.com/SideHustleExp FREE ResourcesFREE Guide: How to Make Money Reviewing Products https://bit.ly/3HIGFSP

Leadership quality and organisational culture are emerging as nearly equal priorities to compensation when professionals choose and stay with employers, according to the Cpl Salary Guide for Ireland 2026. The findings reveal a fundamental shift in talent priorities, as employees increasingly evaluate opportunities based on values, work environment, and leadership behaviours alongside financial rewards. The key findings from this year's report are as follows: While compensation and benefits remain the top priority at 35%, leadership and culture follow closely at 24% as the most important factor when choosing an employer. When examining both first and second most important factors combined, leadership and culture reaches 54% (24% first choice, 30% second choice), narrowing the gap with compensation and benefits at 62% (35% first choice, 27% second choice). Within the leadership and culture category, employees prioritise culture, values and ethics (27%), work environment (25%), and leadership behaviours (24%). Cpl's findings reinforce that leadership quality remains a critical driver of employee attrition. Flexible Working: The Essential Benefit Flexible working arrangements have evolved from a perk to a critical component of employee packages. After remuneration (32%), flexible working ranks as the second most important compensation and benefit factor at 26%. The research shows that 70% of employees now utilise some form of flexible working, with previous studies indicating that one in four candidates would not proceed with a job opportunity lacking flexibility. The predominant flexibility model is hybrid working (over 54%), typically with a 3/2 or 2/3 home/office split. However, next-generation arrangements are emerging, with 12% working fully remote and over 7% utilising compressed work weeks. Organisations offering structured, design-led flexible working strategies gain a significant competitive advantage, particularly when recruiting for high-skilled roles where talent is scarce. Work-Life Balance Takes Centre Stage Within employee experience priorities, work-life balance dominates at 40%, followed by meaningful and stimulating work at 21%. While not yet surpassing compensation in importance, work-life balance, when considered alongside flexible working, represents a core pillar of any successful talent strategy. AI Transitions from Specialist to Mainstream Capability Cpl's analysis found that, between 2022 and 2024, AI references in job titles and descriptions increased year-on-year, peaking in 2024. However, 2025 saw a correction as organisations moved beyond experimentation toward strategic implementation. AI demand remains concentrated in IT (55% of AI-related hiring), Life Sciences (17%), and Customer Service (13%). Business Intelligence has emerged as a distinct growth category since 2023, signalling a shift toward insight-led decision-making. Regulatory roles now account for 3% of AI positions, reflecting growing governance requirements. Cpl found that AI is becoming embedded within existing roles rather than creating new specialist positions. By 2024-2025, AI-related roles comprised just 3% of all jobs, yet within those roles, under 50% of job titles still referenced AI. References to AI in job descriptions have doubled compared to job titles, indicating that employers increasingly expect baseline AI literacy as a standard competency rather than a differentiator. Limited Company Growth Signals Workforce Evolution Ireland experienced near-record limited company incorporations in 2025, with approximately 25,000 new companies registered (a 5-6% increase on 2024). This growth reflects layoffs and slower permanent hiring for experienced professionals, prompting many to establish their own businesses providing specialist services across technology, life sciences, and financial services. This trend signals a structural shift toward self-employment, fractional leadership, and contingent workforce models, offering organisa...

What does it take to turn a simple idea into an award-winning fitness brand?In this episode, Brian Roisentul sits down with Sabrina Wescott, Head of Marketing and Customer Service at MAXPRO to unpack the journey from early bootstrapping to winning a CES Innovation Award and partnering with Shaquille O'Neal.This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠BSR⁠⁠⁠⁠⁠⁠.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠BSR⁠⁠⁠⁠⁠⁠  helps 7-figure+ brands build and optimize strategic growth systems that unlock hidden revenue and scale profitably, without adding chaos, channels, or unnecessary spend.To learn more about BSR, ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠visit their website⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ or book a call ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.

Disney's Grand Floridian Resort & Spa is the flagship hotel of Walt Disney World, and one of the premiere resorts among Disney owned hotels. Nearing its 40th year of operation in 2028, and having been through a number of major remodeling changes, how does this signature property compare? I've invited former Disney resort leader, Vance Morris, to spend some time with me on site where we look at the many offerings of this unique hotel, so proximate to Magic Kingdom. We take the time to consider the performance and challenges of its Cast, its grand Victorian setting, the processes which support a Disney-owned resort operation, as well as its many services and amenities. Is it worth the price? Let's discuss as we provide you an operational review of Disney's Grand Floridian Resort & Spa. ____________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. _______________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

Hey CX Nation,In this CXWeekly Update episode #277 we walk through ideas, goals & CTAs the team at CXC has been focused on, not only internally but from the learnings we're being exposed to from clients & strategic partners on a regular basis. In this episode we walk through a few emerging trends around how AI is impacting the future of Sales, CX, Customer Success & Support + the future of work. Thanks to our friends at GoTo, Intercom & TriNet for supplying some amazing market reports that fuel this week's episodes. They collectively went out & interviewed & surveyed thousands of business leaders from across the world to see where they are in their AI foundation building efforts. Click here for GoTo Pulse of Work Report 2025Click here for Intercom Customer Service Transformation Report 2026Click here for Tri-Net State of Workplace Report 2025Don't worry we have a ton of amazing brand new guest interviews & episodes coming down the pipeline.We're also working on new forms & mediums of customer focused business content -- including my 2nd book "Make Happiness A Habit" that we are launching in the New Year. We've also been building a few new podcasts behind the scenes to take all that we've learned with CXCP & start finding other podcast areas ripe for more content. A big part of CXC's mission is to continue creating valuable customer & employee focused business leader content, including CXWeekly updates like this that are digestible, actionable & most importantly entertaining. The CXChronicles Podcast is approaching a huge milestone in the upcoming months that most podcasts will never achieve. We closing in on 300+ episodes of customer focused business content from incredible Founders & Executives from all over the world. CXC is partnered with several leading software & technology providers including Hubspot, Intercom, Freshworks, & several others who might be the difference in your CX/EX performance moving forward. We provide our clients with audits, assessments & scorecards and we provide custom CTAs centered around your content engine to drive CX/EX health, utilization & health performance for our partner solutions (Hubspot, Intercom, Freshworks), & on-demand managed services (partner led implementation, utilization performance & training for several of our partner solutions).If you enjoy The CXChronicles Podcast, stop by your favorite podcast player and leave us a review today.You know what would be even better?Go tell one of your friends or teammates about CXC's content, CX/CS/RevOps services, our customer & employee focused community & invite them to join the CX Nation!For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused video content & short-reel CTAs to improve your CX/CS/RevOps performance today (politely go smash that subscribe button).Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

Ron experiences the pinnacle of horrible customer service and it will only get much worse.

OPM's customer‑service struggles are coming at the same time the agency is rewriting policies that affect job security and appeals. We'll unpack what it all means for people counting on a stable, fair system with John Hatton, staff vice president for policy and programs at NARFE.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

As companies adopt AI to increase efficiency, they often implement technology before fully understanding their business processes. That blind spot creates tension between IT and customer-facing teams, weakens service quality, and limits profitable growth. In this episode of Doing CX Right®, Stacy Sherman examines this issue through a customer experience lens, sharing her expert perspective on why operational clarity must come before automation. She talks with Eric Skeens, CEO of Three Tree Tech, about how one company increased revenue by $1M using AI strategically, without adding headcount and while keeping service personal. You'll learn how to identify the right moments for AI integration and protect customer data while leveraging it for growth. Get actionable strategies for companies with limited budgets, plus crucial insights on bridging the gap between IT and CX teams. Learn more at DoingCXRight.com. Book time with Stacy through this link.

See omnystudio.com/listener for privacy information.

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 213 EBT has officially run out, 40 minutes late plus a day in the life of an Arroe. Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

Stressed arrivals, missed promises, and long check-in lines aren't surprises. They're predictable flashpoints in hospitality. In this episode, we answer a listener's question about training frontline teams for high-emotion moments and share a practical framework for turning tension into trust without burning out your people.We start by redefining success. Instead of aiming to “make every guest happy,” we focus on a sustainable goal: guide the guest to a better moment than the one they're in. From there, we identify the biggest hot spots in the journey and outline how proactive planning, clear recovery thresholds, and consistent standards across properties create a reliable brand experience.Then we get tactical with language that defuses tension, micro-habits for staying calm under pressure, and playbooks that remove hesitation when speed matters. We also explore empowerment tools like room moves, credits, and late checkout, plus the well-being practices that keep teams strong through demanding shifts.If you lead a hotel, resort, or any high-contact service, this episode delivers actionable steps to strengthen service recovery, customer experience, and employee resilience.Resources Mentioned:Order your copy of Experience Is Everything --experienceiseverythingbook.comLearn more about CXI Membership™ and apply -- CXIMembership.comExperience Investigators Website -- experienceinvestigators.comEnjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact. Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 213 EBT has officially run out, 40 minutes late plus a day in the life of an Arroe. Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-like-it-s-live--4113802/support.

Pool Pros text questions hereIn this episode of Mondays Down Under, Lee and Shane discuss various aspects of running a business in the pool service industry, focusing on the importance of SEO, the evolving role of AI, and strategies for maximizing online presence. They share insights on how to effectively use social media marketing, the significance of customer reviews, and the potential of AI in streamlining business operations. The conversation also touches on the balance between AI and human interaction, emphasizing the need for personal connections in customer service.takeawaysAI is evolving, and businesses must adapt to stay relevant.SEO is not outdated, but it is changing with technology.Google prioritizes active businesses with updated information.Social media marketing can be scheduled and automated.AI can assist in customer support and troubleshooting.Creating processes can help streamline business operations.Investing time in AI can yield long-term benefits.Personal connections in business are still crucial.Virtual assistants can help manage workloads effectively.AI can enhance customer interactions without replacing human touch.Sound Bites"AI can help lighten your load.""AI can be extremely helpful.""You can create your AI clone."Chapters00:00Introduction and Super Bowl Talk03:27Business Warrant of Fitness and SEO Discussion05:56The Evolution of SEO and AI Integration08:42AI's Role in Business Marketing and Scheduling11:49AI in Customer Service and Technical Support17:37Creating AI Clones and Their Applications22:58The Future of AI in Business Operations BufferZoneBufferZone has been created by a frustrated pool maintenance companyDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

Jeannette Hartwig is a one-person comms team - but that didn't stop her from leading a customer service refresh across her district.You'll love the simple, eye-opening tactic she used to uncover real customer service gaps.She created a go-to resource for staff that's still making a difference - find out what's in it!Plus, Jeannette's using a few clever AI tools to better serve families... and they're not as complicated as you might think.SPECIAL GUESTJeannette HartwigPublic Information Office & WebmasterNorth Plainfield School District, New JerseyEmail: jeannette_hartwig@nplainfield.org LinkedIn: https://www.linkedin.com/in/jeannette-hartwig/ Website: https://www.nplainfield.org Facebook: https://www.facebook.com/northplainfieldschools/ Instagram: https://www.instagram.com/northplainfieldschools/ USEFUL INFORMATIONJeannette's customer service presentation & tip sheetLive AI translation, captions, transcripts & more with Wordly.aiOrder your copy of my book Social Media for Schools: Proven Storytelling Strategies & Ideas to Celebrate Your Students & Staff - While Keeping Your Sanity now!Interested in our membership program? Learn more here: https://socialschool4edu.com/MORE RESOURCESFree Video Training: Learn the simple secrets behind social media for K12 schools!Sign up for our free e-newsletter - click herewww.SocialSchool4EDU.com

Welcome to the Strength Connection!Cori Lefkowith is the founder of Redefining Strength, beginning as a brick and mortar gym in Costa Mesa, California, that has grown into a global online coaching program… helping thousands of women reclaim their confidence and strength.In this conversation, Cori discusses her journey from tennis to becoming a fitness coach and the founder of Redefining Strength. We explore the importance of community, mindset, and the act-as-if framework in achieving personal growth and success. Cori shares her experiences with identity shifts, the evolution of coaching, and the significance of feedback in the learning process. The discussion emphasizes the need for action, the value of small steps, and the importance of seeking support in one's fitness journey.Check out more from Cori at:https://redefiningstrength.com/IG: https://www.instagram.com/redefiningstrength/?hl=enChapters00:00 Cori Lefkowith's Journey into Fitness02:44 The Evolution of Redefining Strength06:01 Acting As If: A Framework for Success08:52 The Importance of Customer Service in Fitness11:47 Building a Community and Online Presence14:34 Identity Shifts and Goal Setting17:33 Mindset and Habit Formation23:33 The Journey of Habits and Transformation27:07 Embracing Discomfort and the All-or-Nothing Mentality30:25 The Emotional Weight of Failure32:58 The Power of Daily Wins and Positive Feedback37:03 The Importance of Coaching and Community39:23 Evolving Coaching Approaches and Mindset43:53 From Tactics to Holistic Coaching

Content warning: This episode mentions suicide. If you or someone you know has been affected by any of the issues raised in this episode, help is always available. Call Lifeline Australia on 13 11 14. Customer service is part of building a business. It is also one of the fastest ways to test your patience, your boundaries, and your leadership. In this episode, I share several real stories from my own journey, from scaling a 7-figure fashion brand to navigating the early days of my coaching business. Some of them are absurd. Some are terrifying. All of them taught me something important about policies, professionalism, and protecting your energy. Because the complaint itself is rarely the hardest part. It is the emotional weight that comes with it. The back and forth. The temptation to defend yourself. The way one email can hijack your entire day if you let it. Inside this conversation, I walk through how to handle difficult customers without reacting, oversharing, escalating the situation, or damaging your reputation. We cover: Why complaints can feel so personal The importance of responding rather than reacting How to remove emotion from difficult replies When a refund can be a strategic decision How to tighten policies after a challenging situation Protecting your reputation in the age of screenshots Guarding your energy as a founder If you run an online store, sell digital products, or work closely with clients, this is a conversation worth having. Strong boundaries are not harsh. Clear policies are not unkind. Protecting your energy is not optional if you want to build something sustainable. Running a business will expose you to all kinds of people. The goal is not to avoid complaints. The goal is to handle them in a way that protects your brand, your confidence, and your long-term vision. If this episode resonated, I would love to hear your own lessons from the trenches. Send me a DM on Instagram at @iamjodieminto. And if you found this helpful, please leave a review on Apple Podcasts. It genuinely helps more founders discover the show. Links Listen to the full episode: https://www.jodieminto.com/podcast Explore how we can work together: https://www.jodieminto.com/work-with-me Apply for the 7-Figure Scale Collective: https://www.jodieminto.com/mastermind

Horst Schulze explains how winning the Malcolm Baldrige Award twice shaped Ritz-Carlton's culture and why first impressions define customer loyalty. From Steve Jobs studying their retail model to the science behind “first contact,” this clip reveals elite service standards that drive lasting success.

Conway opens with a frustrating nightmare: problems with the new electric Dodge muscle car — the trunk won’t reliably open, the steering wheel vibrates over 30 mph, and customer service/dealership support has been a mess. Riverside is stepping up enforcement to catch carpool lane cheaters — and the big headline is that 3+ occupants is becoming the new HOV standard in some areas. Pokémon card shops across Southern California are seeing a spike in thefts as demand (and resale value) for collectibles keeps rising. And to wrap it up, Mark gets a batch of listener talkbacks — with surprisingly solid tips and suggestions to troubleshoot the car issues. See omnystudio.com/listener for privacy information.

In this episode, I start off talking about those Black queer dating show spinoffs and why being unique is a must. Then, I get into my weekend in Atlanta—yes, it was a vibe—until I had a less-than-cute experience at the Morehouse bookstore. We end the show on that note—because even the best weekends have a little drama.—Don't forget to subscribe, like, and give me my 10s in the comments!X: @LNwithSylvesterEmail: LateNightwithSylvester@gmail.comIntro Audio IG: @perfectprophetMusic: Summer Walker - Playing Games (Leonce Remix)*I do not own the rights to this music.

I truly believe it's all in how you handle it.

They laugh, they swap stories, they reminisce on the good ole indie days. In Episode 148 of Funny in Theory, Josh and Sierra are joined by one of the first hires of the St. Paul Saints, Annie Huidekoper. Annie, Former Vice President of Community Partnerships & Customer Service, shares stories about her friends Darryl Strawberry, Mike Veeck, Bill Murray, and many more of our favorite people. The Saints wouldn't be where they are without Annie.  Tune in to hear hilarious behind the scenes stories. And as always, thanks for tuning in to Funny in Theory! Be sure to follow us on social media @funnyintheory. What do you want to hear on the podcast? Send us a text!

Season four of The Money Lap kicks off with Parker, Landon, and Josh diving into NASCAR's new Chase format, Daytona 500 qualifying drama, and the challenges of social media visibility for motorsports. They debate the impact of algorithm-driven content, discuss major contract news, and preview the season's biggest storylines—including free agency and new technical rules in F1. Leave us a voicemail! https://moneylap.com Or email us! friends@themoneylap.com Timestamps: 00:00 - Intro 04:46 - Social Media Algorithms & NASCAR Visibility 11:29 - End-of-Season Burnout & Offseason Vibes 13:04 - Viral Tweets & Social Media Breaks 16:01 - Travel Mishaps & Customer Service 19:08 - Offseason Recap & Daytona 500 Qualifying 21:00 - Daytona 500 Qualifying Format Gripe 22:32 - Unrestricted Qualifying Dream & Team Finances 26:11 - Daytona 500 Open Field & Qualifying Spots 30:12 - Jimmie Johnson's Provisional & Purse Discussion 33:33 - Carson Hocevar's Long-Term Contract 35:07 - NASCAR Chase Format Returns 42:00 - Crown Jewel Races & Playoff Implications 43:52 - Early Season Wins & Consistency 46:02 - Rivalries & Points System Impact 51:36 - 2026 Free Agency Bonanza 52:56 - Kyle Busch's Value & Potential Moves 56:29 - Spire's Strategy & Team Building 58:14 - NASCAR O'Reilly Series Growth & Alliances 1:01:04 - Midfield Investment & Series Health 1:02:55 - Formula 1: Ferrari Fandom & Hamilton Rumors 1:04:15 - F1 2026 Regulations & Red Bull Speed 1:05:13 - Car Size Changes & F1 Visuals 1:06:58 - Mercedes Engine Controversy 1:08:03 - Cadillac's F1 Debut & Livery Critique 1:10:07 - Active Aero & X-Mode in F1 1:11:22 - F1 Testing Results & IndyCar DC Race 1:12:30 - NASCAR vs. IndyCar Street Races 1:13:32 - Jenson Button Retirement & St. Pete Truck Race 1:14:12 - Hosts' 2026 Championship & Daytona Picks 1:18:14 - Outro (Timestamps are a rough timing and may require a little scrubbing to find the start of the topic) The Money Lap is the ultimate motorsport show (not a podcast) with Parker Kligerman and Landon Cassill professional racecar drivers and hilarious hosts taking you through the world of motorsports. Covering NASCAR, F1, Indycar, and more, they'll provide the scoop, gossip, laughs, and stories from the racing biz. With over 2400 unique products currently in stock, Spoiler Diecast boasts one of the largest inventories in the industry. We are NASCAR focused, offering a wide range of diecast and apparel options. But that's not all. We've expanded our catalog to include diecast for dirt/sprint cars, Indycar, and F1. As passionate racing fans ourselves, we're constantly growing our offerings to cater to different forms of racing. Use promo code "moneylap" for free shipping for orders over $20. https://www.spoilerdiecast.com/ Copyright 2026, Pixel Racing, LLC. All Rights Reserved.

Joined this week by the one and only Chris Watson.  It was an interesting conversation for sure! We dove deep into transferring knowledge, not just skills. The big question: Are we really doing enough for the next generation of firefighters? Mentoring and how much he learned from his mentors and how that impacted him to pass it on. Chris is also passionate about sharing knowledge beyond the firehouse, especially with the public - and  why fostering relationships with all stakeholders matters more than ever. He brings a unique perspective on how small, seemingly minor interactions can compound over time into massive wins for any organization. And of course, as always, the audience questions drove the Scrap! Pull up. Let's scrap.

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM  Amelia Hernandez Osorio explores practical ways organisations can build lasting Copilot habits, strengthen internal communities and drive effective AI adoption. Amelia shares her journey through web technologies, SharePoint, cloud transformation and Microsoft 365 adoption, offering guidance on behaviour change, team enablement and identifying meaningful Copilot use cases that improve daily work. 

Agentic artificial intelligence promises to fundamentally change the way enterprises operate. Intelligent systems that automate and execute tasks on humans'...

It's hard for even the most devout Disney Apologist to forgive what was the original Disney's California Adventure. With a troubled budget from the start, and perhaps the wrong theme for millions of people already living in California, this failed on so many levels when it came out the gate. It certainly didn't help that it was being built across arguably the greatest park ever built. And yet in the shadows of Disneyland, there is really something magical about Disney California Adventure and with time and investment, it has come around to being the 5th most popular theme park in North America, behind Magic Kingdom, Disneyland, Epcot & Disney's Hollywood Studios, and yet ahead of Disney's Animal Kingdom, and every Universal Busch Gardens, Sea World and Six Flags park in the country. It's been a long 25 years, but with big new attractions coming, Disney California Adventure stands to compete in big ways moving forward. Join us as we celebrate Disney California Adventure! _____________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

Ariel Cohen is the Co-Founder and CEO of Navan (formerly TripActions), an AI-powered travel and expense platform. Last month, Ariel took the company public, since being a public company, they have faced a torrid time seeing stock price decline by 50%. The company is currently valued between $4BN-$5BN.  AGENDA: 0:00 The Truth About Going Public After 11 Years 5:50 Why We Couldn't Wait: The Real Reason for the IPO 8:15 Disrupting the Giants: Amex, Concur, and the $1T Opportunity 11:50 "If We Don't Build This, We're Dead": Seeing ChatGPT Early 18:35 Why Navan Built Their Own Customer Service AI  23:45 Why Infrastructure is Overrated (and What Actually Matters) 28:55 Vibe Coding: How We Rebuilt Our Product in 6 Hours 34:55 Are Any Public Company CEOs Actually Happy? 38:50 Lessons from Robinhood: Energy, Ethics, and the Stock Price 45:10 The Cost of Success: $1B Mistakes and Parenting Regrets  

We've spent years trying to make our chatbots sound more human, which is great. But what if the larger goal should have also been to make them as useful as possible while we're at it? Agility requires more than just adopting the latest technology; it demands a fundamental rethinking of customer engagement, moving from reactive responses to proactive problem-solving. Today, we're going to talk about the next evolution of AI in customer service. As more companies turn to automation to manage scale and efficiency, the real challenge isn't just implementing a chatbot; it's ensuring that technology actively solves problems and enhances the customer relationship, rather than just deflecting tickets. To help me discuss this topic, I'd like to welcome, Alan Ranger, VP Marketing at NiCE Cognigy. About Alan Ranger Alan Ranger is VP of Marketing at NiCE Cognigy, the global leader in enterprise AI agents. With over 30 years of experience in tech, Alan has led growth strategies at both startups and public software companies. At NiCE Cognigy, he helps organizations adopt AI that delivers real business value reducing costs while improving customer satisfaction. Prior to NiCE Cognigy, Alan led global market development at LivePerson, where he helped double revenues. He now leads NiCE Cognigy's expansion in the US and UK and works closely with clients to deploy AI that scales. Alan Ranger on LinkedIn: https://www.linkedin.com/in/aranger/ Resources NiCE Cognigy: https://www.cognigy.com Take your personal data back with Incogni! Use code AGILE at the link below and get 60% off an annual plan: https://incogni.com/agile The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://www.thecrmc.com/ Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://advertalize.com/r/faaed112fc9887f3 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company