Podcasts about Customer service

It's moment you have been waiting for all year! From new forms of government, interesting case studies, and tales from local government leaders our episodes covered a wide array of all that goes into local government. To celebrate 2025 and look forward to 2026, the GovLove co-hosts teamed up to give out the most prestigious award in local government podcasting. Lauren, Dan, Meredith, and Ben each selected three of their favorite episodes to award a GovieLovie. Hosts: Lauren Palmer, Dan Bolin, Meredith Reynolds, & Ben Kittelson   The 2025 GovieLovies Lauren The Scenic Route to City Hall with Peggy Flynn, Petaluma, CA Leading ICMA and the Roots of Professional Government with Julia Novak, ICMA Sparks Pilot Program with Grace Hanne, Johnson County KS Dan Leadership and Change Management with Kelly McAdoo, Santa Barbara, CA Land Use Planning and Residential Segregation with Scott Markley, National Zoning Atlas Development and Customer Service with JC Hudgison, Tampa, FL Meredith Public Service and Responsive Government with Brooks Williams, Ferris, TX Staying Authentic with Aarón Zavala, Pleasanton, CA The Real Ice Town with Tim Blakeslee, Plymouth, WI Ben From the Fire House to the City Manager's Office with Bryan Dehner and Donna Lake Change Management and Implementing a New Form of Government with Michael Jordan, Portland, OR An ICMA Conference Recap, Leadership, Urban Revitalization, and Hot Wings - GovLove Island Pizza Mike Producer Pick Public Service and Responsive Government with Brooks Williams, Ferris, TX

Nutritionist Leyla Muedin details key aspects of supplement use and addresses frequently asked questions. Topics include the importance of targeted supplementation, the rationale behind personalized dosages, best practices for starting new supplements, and managing common issues like nausea and bright yellow urine. Leyla also explains why some supplements may cause gastrointestinal discomfort and provides guidance on how to adjust dosages for optimal results. Emphasis is placed on the benefits of pharmaceutical-grade supplements available on Fullscript and the necessity of regular blood tests to fine-tune supplementation.

This week on the Free Outside Podcast, I am joined by Jeff Eklund, an “ordinary Jeff” calling in from North Carolina who quickly proves he is anything but ordinary. We kick things off with a Jeff quiz show where every answer is a different Jeff, and it immediately derails into the best kind of chaos.Jeff shares his winding path into running, including randomly ripping a 3:16 at Chicago in his 40s, qualifying for Boston (and skipping it because life happened), then stepping away before coming back strong after knee replacements. He talks about what it felt like to start running again, why he refuses to accept “don't run” as a life sentence, and his current mission to break two hours in the half marathon while stalking the competition on Strava like a proper veteran.Then we shift into the second life arc, Jeff and his wife selling basically everything during COVID, moving into a 27-foot Airstream, and traveling to 47 states. We talk minimalism, Facebook Marketplace hustle, getting “pulled around” the country by life, and the underrated places that surprised him most, from Rhode Island to Arizona to the hidden gems of Nebraska.Somewhere in the middle, Jeff goes full historian and takes us deep into his obsession with Theodore Roosevelt (the strenuous life, Rough Riders lore, the teddy bear origin story, and meeting a TR impersonator in North Dakota that turns into a legit hike). We also get a side quest on Fred Harvey restaurants, Harvey Girls, and old-school American road culture, plus a list of roadside oddities that feels like a hallucination timeline from mile 20 of a marathon.We wrap with a quick masterclass in sales (relationships, listening, and handling rejection), lessons Jeff wishes he knew when he was younger, and a perfect cherry on top story about Brooks customer service, a surprise signed Scott Jurek book, and the greatest accidental Instagram mix-up of all time.If you like running, reinvention, road trips, American history tangents, and a guest who can turn one question into six stories, this one is for you.Chapters00:00 The Jeff Quiz Show Begins04:52 Jeff Eklund's Journey into Running07:49 Overcoming Challenges and Finding Motivation10:50 The Impact of Family on Running13:45 Rediscovering the Love for Running16:42 Transitioning to Life in an Airstream19:28 Selling Everything and Embracing Minimalism22:23 Exploring the Open Road and Human Connection24:56 Theodore Roosevelt: A Personal Connection26:29 Meeting the Impersonator: A Unique Encounter28:47 The Legacy of Theodore Roosevelt30:23 The Teddy Bear Origin Story31:40 The Strenuous Life Philosophy33:40 Fred Harvey and the Railroad Era37:24 The Harvey Girls: Pioneers of the West39:07 Underrated States: Personal Reflections41:34 Hidden Gems in the Midwest45:20 Exploring Unique Destinations48:13 The Art of Selling50:29 Reflections on Youth and Education55:10 Customer Service and Personal Connections01:00:18 Celebrating Ordinary HeroesSubscribe to Substack: http://freeoutside.substack.comSupport this content on patreon: HTTP://patreon.com/freeoutsideBuy my book "Free Outside" on Amazon: https://amzn.to/39LpoSFEmail me to buy a signed copy of my book, "Free Outside" at jeff@freeoutside.comWatch the movie about setting the record on the Colorado Trail: https://tubitv.com/movies/100019916/free-outsideWebsite: www.Freeoutside.comInstagram: thefreeoutsidefacebook: www.facebook.com/freeoutside

In this episode of The Jason Cavness Experience, Jason sits down with Scott Strong, founder of Strong Fiber Systems, to talk about building a service-first business in the telecom industry and why sales discipline and customer service still matter in a world obsessed with automation. Scott shares his journey into entrepreneurship, how he built Strong Fiber Systems by focusing on relationships and trust, and why doing the unscalable work, personal outreach, follow-ups, and real conversations creates a lasting competitive advantage. He explains the difference between motivation and discipline in sales, how strong habits outperform hype, and why customer service is becoming a lost art.  The conversation also covers leadership, networking without forcing outcomes, using AI without losing the human element, and what it really takes to build a business you can stand behind long term. This episode is packed with practical insight for founders, operators, and sales leaders building service-based companies. Topics Discussed • Scott's path into telecom and entrepreneurship • Building Strong Fiber Systems from the ground up • Sales discipline vs motivation • Why doing the unscalable work still wins • Customer service as a true differentiator • Picking up the phone instead of hiding behind email • Using AI to support sales without removing humanity • Networking with authenticity • Leadership, habits, and long-term thinking Support CavnessHR CavnessHR is building an AI-native HR system for small businesses with 49 or fewer employees  combining automation with a dedicated HR Business Partner.  Invest on Wefunder https://wefunder.com/cavnesshr Download 7 free eBooks https://www.buildcavnesshr.com/ebooks Join the Builders Club https://www.buildcavnesshr.com/ Connect with Scott Strong LinkedIn: https://www.linkedin.com/in/scott-strong-entrepreneurship/ Company: https://strongfibersystems.com/ Phone: (888) 601-0123 Connect with Jason Cavness LinkedIn: https://www.linkedin.com/in/jasoncavness  TikTok: https://www.tiktok.com/@jasoncavness Podcast: https://www.thejasoncavnessexperience.com  

Welcome to Day 23 of the 24 Days of Dillos Disney Reviews! On this episode, Jen and Frank are doing a bit of a potpourri of reviews! From Ale and Compass with friends to Disney's Customer Service and a few things in between, they're nearing the end and covering it all! ***

https://bit.ly/meetwithAPP

This isn’t a regular episode—it’s a heartfelt thank you from Stacey to YOU. As we wrap up 2025 and head into a well-earned break, Stacey jumps in with a quick message of love, gratitude, and encouragement. Because running your own business is bold. Investing in your growth is brave. And you deserve a moment to pause, reflect, and celebrate how far you’ve come. Inside this short and sweet episode: ✨ A huge thank you for being part of our podcast, coaching, and event community✨ A reminder to stop, breathe, and give yourself credit for all you’ve created this year✨ Reflection prompts to help you wrap 2025 and dream boldly for 2026✨ A gentle nudge to rest, delegate, and not try to do it all (yes, even during the holidays) Stacey also shares her love and appreciation for everyone who showed up this year—at Summit, the Roar Awards, ADEAs, in coaching, or right here on the podcast. You are what makes this community so special.

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREWanna go to Tekmetric's first ever industry training event Tektonic? Register HEREIn this episode, Jeff Compton sits down with the one... the only.... Eric the Car Guy! His YouTube Channel has impacted millions of technicians over the years and one of those was the host of this podcast...Jeff. Today, they talk about Eric's story from dealership technician to YouTuber, highlighting the setbacks that shaped his career and his drive to empower others. They also discuss the challenges facing today's automotive industry, including the need for mentorship and apprenticeship programs, common misconceptions about flat rate pay, and the importance of valuing technicians as professionals. Timestamps: 00:00 Introduction – Eric's Early Shop Life & Pay Structures02:05 Flat Rate, Shop Culture, and Getting Fired07:36 The Legend Coupe Story & Being Let Go Over $90013:00 Teaching Himself Video and Moving into YouTube19:37 Giving Away the “Secrets” & Empowering Customers24:13 Burnout, Losing the Shop, and Starting Over33:35 Dealing with Haters & The Power of the Audience39:18 Building a Community & Inspiring the Next Generation46:05 Apprenticeships, Mentorship, and Industry Change54:10 The Problem with Flat Rate Pay & Technician Expectations1:02:30 Self-Taught vs. Formal Mentorship in Automotive1:10:03 What's Next for Eric The Car Guy? Future Content & Inspiration1:15:54 Final Reflections and Advice for Aspiring Techs Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Full Episode 12-22-25 - In this episode, we continue the ritualistic humiliation of Dave. Also, AI music.

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 205 THC infused liquids, celebrating 5 years and con con everybody's a con. Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 205 THC infused liquids, celebrating 5 years and con con everybody's a con. Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-like-it-s-live--4113802/support.

Tyson comes up with another topic!!

To be a modern consumer is to experience poor customer service at some point in your life. The kind of service that has you in a fever dream of pressing “1” for “representative,” getting your call dropped, calling back again, and then asking to speak to a manager who can't solve your problem. Experts call this kind of service “sludge,” an administrative morass meant to deter, not help, consumers. And for some businesses, it's a feature not a bug. We listen back to our conversation with journalist Chris Colin about the practice and hear from you: what's your sludge story? Guests: Chris Colin, journalist, The Atlantic Learn more about your ad choices. Visit megaphone.fm/adchoices

Seasons Greetings! Happy Holidays! This has been a wonderful year in many ways, but it has also been a year of tremendous lost to myself and many who knew Judy Perry Daley. Judy was the first female manager in operations at Walt Disney World, and had a tremendous work experience, hosting presidents and princesses, rock stars and movie stars. She truly was one of the most remarkable leaders of Walt Disney World. Together my friend Joseph Gardner, and my long time friend and my business partner Mark David Jones meet with Danni Mikler, who was Judi's best friend at Walt Disney World. She shares her journey with Judi, where you will learn more of Guest Relations in those early days, talks of managing Candlelight Processional, and of the challenges of opening Epcot with Dick Nunis. Did you know there was no centralized reservation, World-Key system in the first months of Epcot? How about the Epcot circus or President Reagan's Inaugural Parade through World Showcase? We talk about all of these crazy events and Judi's leadership in it. I then conclude by sharing the remarks I made at her life celebration service. Judy was truly one of the best leaders at Walt Disney World, was a dear friend and mentor, and I promise this is one of the most important podcasts I have ever shared. Join us as we share the life of Judy Perry Daley: Walt Disney World's VIP. As this is a special podcast, please visit the show notes below for announcements and other promotional mentions. I want to focus simply on this podcast. And please understand that much of this is recorded at Steakhouse 71--in fact we closed out their lunch service. So despite using some good mikes there was more banter nearby than I had hoped. And please understand that this is one of my longest podcasts, but I felt that it should be as one whole. Without further ado, allow me to turn the mike largely over to Danni Mikler, who'll share some details of her career as they intertwined with her long-time friendship with Judi. ________________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

Matthew Nikravesh, CEO and co-founder of Solarus Technologies, discussed the evolution of managed services in response to the increasing demand for cloud solutions, particularly Azure, during the pandemic. Solaris Technologies, founded in 2012, focuses on providing managed services primarily to nonprofits and small to mid-sized businesses. The company has implemented an automated cloud management platform in partnership with Nerdio, which has enabled them to efficiently deploy Azure Virtual Desktops and streamline support processes for their engineers.The conversation highlighted the importance of automation in reducing operational inefficiencies. Solarus Technologies has integrated automation tools, such as PIA, to manage user onboarding and ticket dispatching, achieving a 35% automation rate for incoming tickets. However, Nikravesh acknowledged that the journey toward effective automation is iterative, requiring ongoing adjustments to improve performance. The company has also seen significant benefits from automating user onboarding processes, which have reduced the back-and-forth communication typically associated with new hires.Nikravesh also addressed the challenges faced by nonprofits in adopting AI technologies, noting that many organizations struggle with data readiness and security. To assist clients in overcoming these hurdles, Solarus Technologies collaborates with an AI consultant to conduct readiness assessments, ensuring that clients can effectively leverage AI tools when they are prepared. This proactive approach aims to help nonprofits focus on their missions rather than IT concerns.For MSPs and IT service leaders, the discussion underscores the necessity of evaluating tool stacks and vendor partnerships strategically. Nikravesh emphasized the importance of smart revenue growth, advising MSPs to assess their client relationships and eliminate those that do not contribute positively to their bottom line. As the industry continues to evolve, the integration of cloud services and AI will remain critical topics for MSPs, necessitating a focus on delivering value while managing operational complexities.

In this episode, we sit down with Sebastien Scemla, a Florida-licensed real estate broker and developer who runs a family fund focused on income-producing real estate across Miami. A Miami native and early investor in neighborhoods like the Design District, Little River, Wynwood, and North Miami, Sebastien shares how he identifies emerging markets before the mainstream catches on.As the founder of Omega Real Estate Management Group, Sebastien has brokered and sponsored over $300M in commercial real estate, assembled key properties prior to major value spikes, and played a pivotal role in the redevelopment of Downtown North Miami, including the vision behind The Gardens District.We dive into his long-term approach to market analysis, negotiation, public incentives, and urban redevelopment, as well as his philosophy on community impact, live-work-play developments, and building lasting value through real estate.

#317. Christmas is about a week out and we're so ready and living in the moment. Our kids are winding down school and Kory and his wife are looking to invest in the cookie business. White elephants are alive and well and the laundromat is looking better than ever! There's a lot to love.  And then there's the delivery companies and the customer service of online retailers who perhaps shouldn't be in the business. Oh What Fun. But at least our streaming discussion is right on time. We've said it once, we'll say it again, Hawkeye is a Christmas movie and you should watch it among your seasonal rotation. Do that, report back to us via the LinkTree, and until next time, be jolly to each other.FTM Merch! - https://www.teepublic.com/user/fromthemiddleLinkTree - https://linktr.ee/fromthemidpodVOICE MAIL! Comment, ask a question, suggest topics - (614) 383-8412Artius Man - https://artiusman.com use discount code "themiddle"

Have you ever wondered why customer service feels more frustrating lately? Are chatbots making things easier or harder for your clients? What would happen if you walked in your customers' shoes and really asked: “Would I want to be treated this way?” In this episode, I share personal stories of surprising fees, AI mishaps, and inconsistent policies, all with the goal to help you spot the friction points in your business and turn them into opportunities to stand out.Listen to this new 10-minute episode for simple changes you can make today to reduce customer friction, improve service, and create happier clients.If you have any questions about anything in this, or any of my podcasts, or have a suggestion for a topic or guest, please reach out directly to me at Alan@WeddingBusinessSolutions.com or visit my website Podcast.AlanBerg.com Please be sure to subscribe to this podcast and leave a review (thanks, it really does make a difference). If you want to get notifications of new episodes and upcoming workshops and webinars, you can sign up at www.ConnectWithAlanBerg.com  View the full transcript on Alan's site: https://alanberg.com/blog/Have you ever wondered... "What would Alan say or do about this?" - well, now you can ask my AI Alter-Ego "Ask Alan Anything" the things you'd ask the real Alan, any time of the day or night. And as a listener of this podcast, you'll save 50%, so starting at only $10 per month you can "Ask Alan Anything"!Go to www.WhatWouldAlanSay.com and use the 50% off coupon code - podcast - to start asking Alan anything today. I'm Alan Berg. Thanks for listening. If you have any questions about this or if you'd like to suggest other topics for "The Wedding Business Solutions Podcast" please let me know. My email is Alan@WeddingBusinessSolutions.com. Look forward to seeing you on the next episode. Thanks. Listen to this and all episodes on Apple Podcast, YouTube or your favorite app/site: Apple Podcast: http://bit.ly/weddingbusinesssolutions YouTube: www.WeddingBusinessSolutionsPodcast.tv Spotify: https://spoti.fi/3sGsuB8 Stitcher: http://bit.ly/wbsstitcher Google Podcast: http://bit.ly/wbsgoogle iHeart Radio: https://ihr.fm/31C9Mic Pandora: http://bit.ly/wbspandora ©2025 Wedding Business Solutions LLC & AlanBerg.com

Bright Suns! Throughout this year we have celebrated Disneyland's 70th Anniversary by looking at the nine lands of the park. And as the celebration continues in Anaheim, we continue our celebration here on Disney Insights. Today we look at Star Wars Galaxy's Edge. This is perfect because this land especially references the last three film series in the larger trilogy. This week Star Wars: The Force Awakens came out ten years ago into the movie theaters. So much of that film and the two others that fall after it tie into the Black Spire Outpost of Star Wars Galaxy's Edge. We're going to relive the opening of this themed land at Disneyland, talk about the similarities and differences to its twin at Disney's Hollywood Studios, and then share with you my top 7 Easter egg-style references to Star Wars within this land. Join us as we celebrate Star Wars Galaxy's Edge on Disneyland's 70th anniversary. _______________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

In this episode of Inside The Wolf's Den, hosts Shawn and Joni Wolfswinkel sit down with John DiJulius, the President and Chief Revolution Officer of The DiJulius Group, a renowned authority on customer experience. A celebrated author, podcaster, and entrepreneur, John shares his relentless pursuit of hospitality excellence and how his proprietary X-Commandment methodology can systematize service across any industry. His ideas are known for being brilliantly simple, instantly actionable, and world-class in their impact. Shawn and Joni guide a candid conversation that unpacks John's origin story and relentless vision: a culture-first approach where “Great customer experiences start with a great internal culture.” They explore how a strong internal culture becomes the operating system for extraordinary customer experiences, and they unpack what constitutes a genuine “wow” moment. The discussion then pivots to The Customer Experience Playbook, emphasizing the powerful link between employee experience and customer outcomes: “Treat your people well and your customers will feel it.” Listeners will hear concrete examples of how investing in people yields measurable results in hospitality, as well as practical diagnostics for identifying the most important customer experience levers in today's landscape. Whether you're leading a team, launching a customer-centric business, or simply obsessed with elevating everyday service, this episode delivers clear, repeatable insights designed to disrupt complacency and spark innovative thinking about what's possible in customer experience. The DiJulius Group Website Link: https://thedijuliusgroup.com Facebook Link: https://www.facebook.com/JohnDiJulius Instagram Link: https://www.instagram.com/johnrobertdijulius/?hl=en Email Link: info@thedijuliusgroup.com YouTube Link: https://youtu.be/lu3vY_fLbAE

S5:E37 Small business owners: your phone experience is part of your brand. In this episode, Jessica Volker (Business Development Director at Responsive Answering Service) sits down with Dr. LL and breaks down why "scripted and offshore" support is driving customers crazy. She shares how human-first answering, smart automation, and better processes can protect your reputation and capture more leads. Top takeaways and timestamps: ⏱️3:56 — Why overly scripted customer service destroys trust (and how to sound human again) ⏱️5:36 — The answering service evolution: from "take a message" to virtual receptionist + CRM/EHR updates  ⏱️7:28 — AI in customer service: where it helps (wrap-up tasks) and where humans still win ⏱️12:33 — Work-life reality: how flexibility creates better employees (and better outcomes) ⏱️20:53 — What's coming in 2026: expanded omnichannel support (social, email, text, scheduling, integrations) Follow us on social media: YouTube: https://www.youtube.com/@Midlifesuccess Instagram: https://instagram.com/steerus Facebook: https://facebook.com/steerus LinkedIn: https://www.linkedin.com/company/steerus TikTok: http://tiktok.com/@steerus   #SmallBusiness #Entrepreneur #CustomerService #CustomerExperience #AnsweringService #smallbizstories

What has been your overall customer service experience with various companies or organizations as of late? Do you feel like you’re stuck spending way too much time trying to resolve an issue that shouldn’t take as long as it does? Amas Tenumah, MBA, author of the new book, HOLD: The Suffering Economy of Customer Service joined us to discuss customer service failures, the real reasons behind long hold times, dead-end chatbots, disempowered agents, and why it's all designed NOT to solve your problems. Amas took listeners’ calls about customer service questions and stories!See omnystudio.com/listener for privacy information.

S5:E37 Small business owners: your phone experience is part of your brand. In this episode, Jessica Volker (Business Development Director at Responsive Answering Service) sits down with Dr. LL and breaks down why "scripted and offshore" support is driving customers crazy. She shares how human-first answering, smart automation, and better processes can protect your reputation and capture more leads. Top takeaways and timestamps: ⏱️3:56 — Why overly scripted customer service destroys trust (and how to sound human again) ⏱️5:36 — The answering service evolution: from "take a message" to virtual receptionist + CRM/EHR updates  ⏱️7:28 — AI in customer service: where it helps (wrap-up tasks) and where humans still win ⏱️12:33 — Work-life reality: how flexibility creates better employees (and better outcomes) ⏱️20:53 — What's coming in 2026: expanded omnichannel support (social, email, text, scheduling, integrations) Follow us on social media: YouTube: https://www.youtube.com/@Midlifesuccess Instagram: https://instagram.com/steerus Facebook: https://facebook.com/steerus LinkedIn: https://www.linkedin.com/company/steerus TikTok: http://tiktok.com/@steerus   #SmallBusiness #Entrepreneur #CustomerService #CustomerExperience #AnsweringService #smallbizstories

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 204 Back to school grocery shopping, the con artist wins again and gluten free chicken.Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 204 Back to school grocery shopping, the con artist wins again and gluten free chicken.Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-like-it-s-live--4113802/support.

Welcome to Talkin' Shop Episode 229 with Brandon Bombardo and Nick Peterson! Today we're diving deep into the #1 thing that matters more than marketing, automation, or even price: Customer Service – and why manufacturing in-house (instead of outsourcing or importing) gives your customers a dramatically better experience. Most shop owners think customer service starts when the phone rings. Wrong. It actually starts the moment you decide WHO builds your product. In this episode we break down: How in-house manufacturing gives you total control over quality, lead times, and accountability Why outsourcing breaks the feedback loop and leaves customers frustrated Real-world stories: 5-day freight-damage turnaround vs. months of waiting on import parts The hidden costs of "cheaper" overseas products (downtime, lost loyalty, damaged reputation) How bringing production in-house skyrockets long-term profit, customization, and customer loyalty Whether you're a cabinet shop, sign maker, metal fabricator, or any small-to-medium manufacturer, this episode will change how you think about outsourcing forever. Timestamps 00:00 - Intro & Fantasy Football Banter 06:20 - Why Customer Service  Marketing, Automation, or Price 18:04 - Customer Service Starts the Day You Decide Who Builds Your Product 22:16 - How Outsourcing Breaks the Feedback Loop 25:43 - Real Story: 5-Day Freight Damage Turnaround (In-House Wins) 29:24 - Vertical Integration = Faster Support & Better Training 32:05 - Higher Margins & True Customization with In-House 38:20 - Support Speed, Parts Availability, and Customer Confidence 40:11 - In-House Isn't Just Operations – It's a Customer Service Philosophy 46:57 - Final Motivation & 2026 Challenge

Hey CX Nation,In this week's episode of The CXChronicles Podcast #274, we welcomed Dave Rennyson, President & CEO at SuccessKPI based in the Washington, DC area. SuccessKPI is an on-demand insight and action platform that removes the obstacles that agents, managers, and executives encounter in delivering exceptional customer service.SuccessKPI is trusted by some of the world's largest government, BPO, financial, healthcare, and technology contact centers in the United States, Europe, and Latin America.In this episode, Dave and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team think through on a daily basis to build world class customer experiences.**Episode #274 Highlight Reel:**1. Why the best organizations & teams invest in constant training efforts 2. How music and business are wildly similar 3. Leveraging & investing in AI over the next 1,000 days 4. Understanding the power of your data architecture  5. Tomorrow's leading tech-companies will bring solutions, not headaches Click here to learn more about Dave RennysonClick here to learn more about SuccessKPIHuge thanks to Dave for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & contact center space into the future. For all of our Apple & Spotify podcast listener friends, make sure you are following CXC & please leave a 5 star review so we can find new members of the "CX Nation". You know what would be even better?Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders!Want to see how your customer experience compares to the world's top-performing customer focused companies? Check out the CXC Healthzone, an intelligence platform that shares benchmarks & insights for how companies across the world are tackling The Four CX Pillars: Team, Tools, Process & Feedback & how they are building an AI-powered foundation for the future. Thanks to all of you for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

Episode 312: Lori and Vonda lean into the chaos of the holiday season and tackle a topic every florist can relate to, what your customer service voice needs to say vs. what you wish you could say.From last-minute delivery requests to “I don't care, you decide” customers who definitely care, they share laugh-out-loud moments from the flower shop—and the thoughts that stay safely inside our heads. Along the way, they talk through simple, real-world ways to handle busy holiday calls with confidence, warmth, and leadership, even when you're tired and running on caffeine.This episode is equal parts humor and helpful reminders about setting expectations, offering clear options, staying upbeat on the phone, and finding small ways to create memorable moments for your customers—especially during the busiest time of year.If you've ever hung up the phone and thought, “If only I could say what I was really thinking,” this one's for you.Sponsored by: Flower CliqueFlower Clique Prep SchoolReal Life Retail Florist

https://bit.ly/APP-Website☎️ Your words matter — but your tone matters even more! In this Ridiculously Amazing Insurance Agent Podcast episode, Kelly Donahue-Piro dives deep into the power of tone vs. words in customer service and how it can make or break your client relationships. Discover why the way you say something is often more impactful than what you say — especially when serving your insurance clients.

Your culture isn’t just a poster on the wall—it’s your most powerful tool for attracting the right people, making confident decisions, and building a business that lasts. In this episode, Stacey continues the Community Capital series by exploring the power of identifying, communicating, and living your core values. From improving staff retention to making tough calls with clarity and confidence, she shares how culture can be your ultimate competitive advantage. You’ll learn: ✨ How aligning on values can reduce staff turnover by up to 28%✨ The difference between having values written down vs. lived out✨ Why empowering your team (even when it’s messy) leads to growth✨ How culture clarity simplifies decision-making, hiring, and customer alignment✨ Real-life examples of values-based leadership in action at Port Macquarie Performing Arts Plus, Stacey shares why giving your team ownership of your culture is just as important as creating it—and how doing so transforms jobs into careers with purpose.

AI is saving contact centers time, but is it actually making life better for agents? In this episode of Working Smarter, Dave Hoekstra chats with Steve Morrell from ContactBabel about new research into agent burnout, the evolving role of the agent, and what really happens when productivity goes up but KPIs don't change. From AI-powered self-service and agent assist to analytics that tell us why customers are calling, they explore whether time saved is being reinvested wisely, or quietly driving new pressures. The conversation also digs into manager empathy, agent empowerment, and why up to 25% of call time is still spent hunting for information, proving that the data is there, but we may be asking the wrong questions.

Clicking “buy now” shouldn't feel like shouting into the void. In this episode, we explore how digital retail can feel more human by pairing smart personalization with trust-building micromoments. Instead of proving what we know, we focus on what customers need next: clear fit guidance, delivery transparency, and friction-removing policies that build confidence before checkout.We share practical moves you can use this week—from confirmations that speak to the shopper (not the order number) to shipping updates in plain language, short stylist videos, and behind-the-scenes warehouse moments. We also cover how to use chat well: being upfront about bots, designing warm handoffs to humans, and giving AI a role that feels helpful, not blocking.Reassurance is the real conversion multiplier. We talk about sizing honesty, responsible return signals, clear expectations on duties and timelines, and how to keep the warmth going after checkout. The simple test we return to again and again: would this message feel kind and useful if you sent it to a friend?If these ideas help, subscribe for more customer experience strategies, share this episode with your team, and leave a quick review so others can find us. Your feedback shapes what we explore next.Resources Mentioned:Order your copy of Experience Is Everything -- http://experienceiseverythingbook.comExperience Investigators Website -- https://experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

In our latest Off the Cuff episode, PHC News Editor Steve Smith is joined by Christine Boehm, Communications and Events Team Lead at SupplyHouse!Recorded live from the PHCC CONNECT trade show floor this fall, the duo explore how SupplyHouse is helping shape the future of the skilled trades with its Track to the Trades initiative. Now in its second year, Track to the Trades is poised to deliver $100,000 in scholarships, grants, and in-kind donations, benefiting accredited trade schools and organizations such as Tools & Tiaras and Operation Tiny Home. The conversation highlights how SupplyHouse's GRIT philosophy — Generosity, Respect, Innovation, and Teamwork — guides the program's design, while real-life success stories illustrate the tangible difference this support makes for students pursuing careers in the trades.About Christine: Christine began her career at SupplyHouse in Customer Service and Product Support, where she developed a deep understanding of the company's customers, products, and values — a foundation that continues to inform her approach to communication and engagement today.Christine holds an advanced degree in Nonprofit Leadership and Management, and her academic and professional experiences are rooted in a passion for mission-driven work that builds connection and community. She is dedicated to creating meaningful experiences that reflect SupplyHouse's culture of care - both for its employees and for the tradespeople who power the industry.

Relationships are your savings account. In this Stay Paid interview, we chat with Rei Mesa, President & CEO of Berkshire Hathaway HomeServices Florida Realty. Rei shares the leadership principles, customer service philosophy, and relationship mindset that built one of Florida's most respected brokerages. He explains why agents must work with a cadence of accountability, how full-service real estate creates customer loyalty, and why relationships are your greatest long-term asset. You'll hear about: ·      Rei's origin: from college student helping at open houses to Rookie of the Year ·      How relationships became his "savings account" philosophy ·      Why customer experience beats technology & AI every time ·      The 600-person wedding analogy for sphere of influence ·      Rei's advice to his younger self: buy real estate and lead with courage, strength, humility, and gratitude Rei also shares what agents must do in 2026 to win more business despite a shrinking "pie." If you want to grow like a true leader, this episode is packed with wisdom.

On today's P1 Podcast, Eddie told us about a rough experience he had over the weekend with someone in customer service that not only couldn't spell his name correctly but also dampened the Christmas spirit

Founded just two years ago by second-time founders, Decagon's AI agents are used by more than 100 companies to handle customer service tasks. But can the young, hungry team keep up with well-resourced incumbents? See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

The "vibe coding will kill SaaS" narrative is everywhere right now, and I think it's completely wrong. Yes, anyone can spin up a Lovable or Bolt.new project in an afternoon. But there's a fundamental confusion happening: people are mistaking software products for software businesses. SaaS was never really about the software — it was always about the service, the operations, the years of edge cases and integrations and customer conversations that make a product actually work. In this episode, I break down why vibe-coded solutions fall apart the moment real customers show up, why "comprehension debt" is the hidden killer of AI-built projects, and how we might need to shift our messaging to make the invisible 20% of our work visible to buyers who now think they could build everything themselves.This episode of The Bootstraped Founder is sponsored by Paddle.comYou'll find the Black Friday Guide here: https://www.paddle.com/learn/grow-beyond-black-fridayThe blog post: https://thebootstrappedfounder.com/vibe-coding-wont-kill-saas/The podcast episode: https://tbf.fm/episodes/427-vibe-coding-wont-kill-saas Check out Podscan, the Podcast database that transcribes every podcast episode out there minutes after it gets released: https://podscan.fmSend me a voicemail on Podline: https://podline.fm/arvidYou'll find my weekly article on my blog: https://thebootstrappedfounder.comPodcast: https://thebootstrappedfounder.com/podcastNewsletter: https://thebootstrappedfounder.com/newsletterMy book Zero to Sold: https://zerotosold.com/My book The Embedded Entrepreneur: https://embeddedentrepreneur.com/My course Find Your Following: https://findyourfollowing.comHere are a few tools I use. Using my affiliate links will support my work at no additional cost to you.- Notion (which I use to organize, write, coordinate, and archive my podcast + newsletter): https://affiliate.notion.so/465mv1536drx- Riverside.fm (that's what I recorded this episode with): https://riverside.fm/?via=arvid- TweetHunter (for speedy scheduling and writing Tweets): http://tweethunter.io/?via=arvid- HypeFury (for massive Twitter analytics and scheduling): https://hypefury.com/?via=arvid60- AudioPen (for taking voice notes and getting amazing summaries): https://audiopen.ai/?aff=PXErZ- Descript (for word-based video editing, subtitles, and clips): https://www.descript.com/?lmref=3cf39Q- ConvertKit (for email lists, newsletters, even finding sponsors): https://convertkit.com?lmref=bN9CZw

What if customer experience stopped living in customer service and started living in the core of your business? We tackle a listener's challenge and turn it into a practical playbook: define a shared mindset, build a success blueprint tied to revenue and cost, and practice the daily discipline that makes change stick. Along the way, we share the one-line definition leaders can use to rally teams: customer experience is the system we build to deliver on the promises we make.We start by stripping away the fuzziness around CX. Instead of ten different definitions across the company, we push you to craft a clear CX mission statement that guides choices in sales, product, marketing, operations, and HR. From there, we elevate CX from reactive troubleshooting to proactive design—fixing upstream processes that create downstream tickets, refunds, and churn. The message to skeptics is grounded and simple: fewer service issues, lower cost-to-serve, stronger retention, and more referrals.Then we map CX to executive priorities with a customer experience success blueprint. We talk through how to align with the CFO's bottom line, show the CMO how advocacy can lower paid media spend, and help product and operations choose fixes that move the needle. You'll hear how to translate friction into financial levers, set a tight measurement set that includes outcome, perception, and behavior metrics, and build governance that runs like any other business function. Finally, we offer storytelling tips to earn buy-in, celebrate small wins, and keep momentum through the long, non–light switch journey of change.If this resonates, share it with a colleague who still thinks CX is a department. Subscribe for more practical plays, leave a quick review to help others find the show, and send us your questions—your challenges fuel the next conversation.Resources Mentioned:Order your copy of Experience Is Everything -- experienceiseverythingbook.comExperience Investigators Website -- experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

Chris Gilbert intrinsically believes that when residents feel seen, heard, and cared for, they become more supportive and trusting of their government.  He argues that "customer service" is the transactional act of doing what needs to be done for the customer. However, municipal hospitality is centered around how you make residents feel during and after the delivery of services to them. The Springfield Township administrator launched Municipal Hospitality Advisors after a fateful celebratory birthday dinner with his wife whereupon he was blown away by the actions of the restaurant owner. That experience and the general approach of the hospitality industry towards providing value and memorable experiences to their guests formed the foundation for Gilbert's trainings. SHOW NOTES: Chris Gilbert's LinkedIn Profile and website: https://www.municipalhospitality.com/ To learn more about Sam Toles' social media training for elected officials, go to: https://civisocial.com/aame AAME MEMBERSHIP: To join the American Association of Municipal Executives (AAME), sign up at this link: https://community.aame.org/ AAME JOB BOARD: The AAME has a free job board exclusively focused on executive and senior level local government recruitments. To post a job, go to: https://jobs.aame.org/ SUPPORT THE PODCAST: Subscribe to my FREE weekly newsletter hosted on LinkedIn. It is called the "City Manager News & Job Board" newsletter and can be found here: https://www.linkedin.com/newsletters/city-manager-rtrs-job-board-7164683251112992768/ If you would like to support the podcast by making a donation, please use the "Buy Me A Coffee" link. Please rate and review the podcast on Apple or your preferred platform if you enjoy the show. It helps tremendously. But more importantly, refer your friends and peers to podcast through personal conversations and posts on your social media platforms. Joe Turner's LinkedIn Page Note: Page may contain affiliate links. As an Amazon Associate I earn from qualifying purchases.

Everyone knows that the minute Halloween is over the Disney Parks ready themselves for the Christmas holidays. Disney's Animal Kingdom, Disney's Hollywood Studios and Magic Kingdom seem to up and ready overnight, and in the first week or so of November we were able to see the joy of these parks during this time of year. Epcot, on the other hand, waits patiently until its International Food & Wine Festival is over. Then it readies everything for the holidays right before Thanksgiving. Last week I had the chance to spend not one day, not two days, but three days at Epcot, and was re-immersed in how truly fun this approach to holidays around the world really is. This podcast serves to relive many of those experiences, and to consider some previous podcasts where we highlighted this park during the midst of Covid. Then we turn the podcast over to the music of the park, where we have provided musical enjoyment while you make last minute seasonal preparations. So join us for the 2025 Epcot International Festival of the Holidays. Note that music only begins at 37:45.   ___________________________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

Andy Wiggins is a multi-franchise business owner.  In this episode, he talks about nothing being beneath you, leveraging opportunities, understanding the whole business, growing confidence, doing all the other stuff, helping people achieve their goals, and the promise of changing lives.After 20 years honing his Sales, Marketing, and Customer Service skills in the corporate world, Andy Wiggins decided it was time for a change. He became an entrepreneur and purchased a CertaPro painting franchise.  Andy has worked to build a business that would value its customers, colleagues, and community as much as it valued the bottom line. His well-rounded business acumen and focus on developing his people elevated the business performance and customer experience.Andy is a senior leader and strategic advisor of another family owned franchise, Visiting Angels.  He is also the co-founder of a nonprofit called Hearts and Hope for Uganda, helping to improve the lives of vulnerable communities in that country. When not serving others, he is an avid sports fan, rooting on the St. Louis Blues, St. Louis Cardinals, Indiana Hoosiers, and U.S.A. Soccer.Reach out to Andy:https://certapro.com/saint-charles/https://heartsandhope.org/www.visitingangels.com/stcharles/homeTo learn more, visit:linkedin.com/in/jason-Shupp-18b4619bListen to more episodes on Mission Matters:https://missionmatters.com/author/Jason-Shupp/

When Heather’s phone rings at 3:30 in the morning, the last thing she expects is a hyper-dedicated “customer service rep” asking about her brand-new mattress. But as the calls keep coming—and the callers get stranger—her sleepy confusion turns into full-on outrage. This chaotic late-night phone saga delivers hilarious tension, unexpected twists, and prime Jubal Phone Prank energy. The wildest, most hilarious prank call podcast from The Jubal Show! Join Jubal Fresh as he masterminds the funniest and most outrageous phone pranks, catching unsuspecting victims off guard with his quick wit, absurd scenarios, and unmatched comedic timing. Whether he's posing as an over-the-top customer service rep, a clueless boss, or an eccentric neighbor, no call is safe from his unpredictable humor. Get ready to laugh out loud and cringe in the best way possible! New episodes drop every weekday—tune in and let the prank wars begin!➡︎ Submit your Jubal Phone Prank - https://thejubalshow.com This is just a tiny piece of The Jubal Show. You can find every podcast we have, including the full show every weekday right here…➡︎ https://thejubalshow.com/podcasts The Jubal Show is everywhere, and also these places: Website ➡︎ https://thejubalshow.com Instagram ➡︎ https://instagram.com/thejubalshow X/Twitter ➡︎ https://twitter.com/thejubalshow Tiktok ➡︎ https://www.tiktok.com/@the.jubal.show Facebook ➡︎ https://facebook.com/thejubalshow YouTube ➡︎ https://www.youtube.com/@JubalFresh Support the show: https://the-jubal-show.beehiiv.com/subscribeSee omnystudio.com/listener for privacy information.

Closing the Gap Between Customer Expectation and Customer Experience  Shep interviews Peter Cross, customer behavior expert, keynote speaker, and author of  Start with the Customer: How to Deliver World-Class Customer Service. He talks about the importance of company culture in delivering amazing experiences and how to close the gap between customer expectations and their lived experiences.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can brands empower employees to deliver exceptional customer experiences?  What are the most common changes in customer expectations in recent years?  How does technology, such as automation and AI, impact customer service delivery?  How can organizations make customers feel valued, even when their requests can't always be fulfilled?  What role should leadership play in promoting a culture of excellent customer service?  Top Takeaways:    Technology may be advancing quickly, but customer needs have stayed the same. Customers still want trust, transparency, inspiration, expertise, and genuine human connection. While new technology like AI and digital experiences can make customer service easier, it's important not to lose sight of what customers truly expect from you.   Modern customers compare every experience they have to the best companies, not just  direct competitors. Brands need to aim for world-class service, no matter the industry, in order to thrive.  Customers are not always right. They sometimes have unrealistic expectations or behave poorly. Regardless, even though employees shouldn't have to deal with unreasonable requests, they should always make customers feel valued and listened to.  Customers come with expectations, whether they say it or not. When there is a gap between what customers hope for and what actually happens, problems can occur. The goal is to always listen to what the customers need and aim to close the gap with every interaction.   Brands don't need to go over the top to close the expectation gap. All brands need to do is what they promised their customers. When customers say, "they are always friendly, always helpful, always knowledgeable," the word "always" in front of all those expectations describes where amazement happens.  Customer service is cultural. It's a team effort. Every person in the organization, from the leadership to the newly hired employees, is responsible for delivering an amazing customer experience.   Customers are willing to pay more for service that is friendly and, more importantly, convenient. Making it easy and pleasant to do business with you should always be a top priority. Convenience and friendliness are more than just nice. They are what keeps customers coming back.  Plus, Shep and Peter discuss more insights from new research by the Institute of Customer Service (ICS) and Start with the Customer. Tune in!  Quote:   "How meeting customer needs may have changed because of technology, but the needs themselves haven't changed at all. They still want to be inspired. They want trust, transparency, and connection."  About:    Peter Cross is a customer behavior expert, consultant, speaker, and the co-author of Start with the Customer: How to Deliver World-Class Customer Service. He is Vice President at the Institute of Customer Service, an Ambassador for the Retail Trust, and a Leader in Residence at the University of Leeds.   Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Send us a textThis episode features Nick Brunacini, Terry Garrison, and John Vance.We push past acronyms and politics to center customer service as the fire service's true north, linking training, staffing, and culture to outcomes for Mrs. Smith. We call out FINO departments, hazing, weak command presence, and political gamesmanship that erode trust and increase risk.• customer service as the organizing principle for chiefs and unions• training tied to standard problem-solving outcomes• tactics anchored to life safety through fire control• FINO departments and response time realities• overtime, constant staffing, and budget politics• using mayday and fatality data to defend night staffing• on-scene education to convert angry customers to allies• hazing, misconduct, and decisive leadership in crises• NIOSH lessons, lawsuits, and predictable, preventable failures• inside–outside culture alignment and whistleblower safety• influence over control as a leadership stance Make sure to subscribe and tell your friends.This episode was recorded at the Alan V. Brunacini Command Training Center in Phoenix on December 4, 2025.For Waldorf University Blue Card credit and discounts: https://www.waldorf.edu/blue-card/For free command and leadership support, check out bshifter.comSign up for the B Shifter Buckslip, our free weekly newsletter here: https://lp.constantcontactpages.com/su/fmgs92N/BuckslipShop B Shifter here: https://bshifter.myshopify.comAll of our links here: https://linktr.ee/BShifter

When Heather’s phone rings at 3:30 in the morning, the last thing she expects is a hyper-dedicated “customer service rep” asking about her brand-new mattress. But as the calls keep coming—and the callers get stranger—her sleepy confusion turns into full-on outrage. This chaotic late-night phone saga delivers hilarious tension, unexpected twists, and prime Jubal Phone Prank energy. The wildest, most hilarious prank call podcast from The Jubal Show! Join Jubal Fresh as he masterminds the funniest and most outrageous phone pranks, catching unsuspecting victims off guard with his quick wit, absurd scenarios, and unmatched comedic timing. Whether he's posing as an over-the-top customer service rep, a clueless boss, or an eccentric neighbor, no call is safe from his unpredictable humor. Get ready to laugh out loud and cringe in the best way possible! New episodes drop every weekday—tune in and let the prank wars begin!➡︎ Submit your Jubal Phone Prank - https://thejubalshow.com This is just a tiny piece of The Jubal Show. You can find every podcast we have, including the full show every weekday right here…➡︎ https://thejubalshow.com/podcasts The Jubal Show is everywhere, and also these places: Website ➡︎ https://thejubalshow.com Instagram ➡︎ https://instagram.com/thejubalshow X/Twitter ➡︎ https://twitter.com/thejubalshow Tiktok ➡︎ https://www.tiktok.com/@the.jubal.show Facebook ➡︎ https://facebook.com/thejubalshow YouTube ➡︎ https://www.youtube.com/@JubalFresh Support the show: https://the-jubal-show.beehiiv.com/subscribeSee omnystudio.com/listener for privacy information.

How do you find (and keep) people who care about your business as much as you do? In this episode, Stacey continues the Community Capital series by diving into one of the most pressing questions for small business owners and franchisees alike: How do we attract and retain quality team members who are genuinely invested in what we’re building? And the answer? It’s not just about pay or perks—it’s about purpose. You’ll learn: ✨ Why community connection is just as powerful for your team as it is for your customers✨ How giving back can drive loyalty, productivity, and profit✨ The law of reciprocity (and why it’s your new best friend in business)✨ Real-world examples of community-driven leadership—from your team’s kid’s soccer team to global coffee chains✨ How to align your giving strategy with what your people actually care about This episode is full of tangible strategies and heart-centred stories to help you turn your business into more than just a workplace—it becomes a movement your team wants to be part of.

What would customers say if you asked them what they thought of your customer service? Would they describe it as a lackadaisical approach to servicing orders, or a professional, well oiled machine? Talk to your customers. Be your customer. Find out what they think, and then throw away the Ladida approach and exchange it for a buttoned up approach. What say you?Support the show

Silver is flashing every warning sign in the global financial system! 
In only the last 30 days we've seen:


Join our Podcast Community on Patreon!! - www.patreon.com/ThreeSplintersPodcastFor your chance to win awesome prizes every month, be sure to become a Patron. Our giveaways are specifically for our Patrons, and they are automatically enrolled every month. This is our way of saying thank you to all those that support us!Find more of Jason's content here:www.instagram.com/bentswoodworking www.youtube.com/c/bentswoodworking www.bentswoodworking.comFind Sedge's content here:www.instagram.com/sedgetool www.youtube.com/c/sedgetool www.sedgetool.comFind Ronnie's content here:https://www.instagram.com/fultonfinewoodworks/ https://www.youtube.com/@fultonfinewoodworks https://fultonfinewoodworks.com

In this episode of We're All Set, Rich and Free sit down with Price Tag Reef (@pricetag.atl) — Bronx native, designer, entrepreneur, and owner of one of Atlanta's most influential luxury clothing boutiques in Buckhead.Reef breaks down his journey from growing up in The Bronx to launching his first clothing line Beautiful Nightmares and eventually building the Price Tag boutique brand in Buckhead Atlanta. He explains how he went from selling shirts in his neighborhood to becoming one of the most trusted clothing curators in the Atlanta fashion scene.We talk entrepreneurship, small business, retail fashion, customer service, building relationships, running a boutique, hiring, firing, mentorship, and how to level up by surrounding yourself with people who want to grind.Reef also shares why reputation matters, how he treats customers, and why most people don't really want to work—they just want the rewards. He opens up about his approach to hiring staff, building a team he trusts, and working with high-end clients who expect authenticity and consistency.We also dig into culture, hip-hop, and business mindset with conversations about 50 Cent, the Diddy documentary, and how storytelling and accountability affect the culture. Along with that, you'll catch our Drip Report, Elite Scumbaggery, and the closing We're All Set segment loaded with unfiltered opinions and real talk about life, money, and leveling up.Whether you're into streetwear, fashion, entrepreneurship, Atlanta culture, or hip-hop, this episode is packed with gems, inspiration, and real experience.LIKE, COMMENT, SUBSCRIBE, and hit the notification bell so you don't miss the next episode.0:00 – Intro 02:19 – Special Guest Price Tag Reef (Bronx to Atlanta) 05:15 – Beautiful Nightmares clothing brand beginnings 10:25 – Evolution of Price Tag Boutique 14:30 – What's the Hottest Brand Right Now? 22:10 – Relationship Building & Customer Service 48:50 – Drip Report 56:16 – Elite Scumbaggery 1:14:26 – Owning a Business: Hiring, Firing & Team Building 1:25:00 – Money Mindset & Business Approach 1:29:18 – 50 Cent, Diddy Documentary & Hip-Hop Culture 1:56:50 – We're All Set (Final Thoughts)https://www.youtube.com/channel/UCZdlA9w1H0UAR8fW5nINI9Q?sub_confirmation=1Donate To Help Us Make More Content and Buy Merch @ www.AllSetPod.storeFollow Us On Social Media @WereAllSetPodPodcast Audio linksApple -https://podcasts.apple.com/us/podcast/were-all-set/id1476457304Spotify - https://open.spotify.com/show/6frdwXOehWMk5OPj2YnAMa?si=nGrL2OFCQ3u_yf-hJs9lhQGoogle Pods -https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLnNvdW5kY2xvdWQuY29tL3VzZXJzL3NvdW5kY2xvdWQ6dXNlcnM6NTQ4NTIzNTAxL3NvdW5kcy5yc3MAmazon - https://www.amazon.com/Were-All-Set/dp/B08JJR8DSFPandora - https://www.pandora.com/podcast/were-all-set/PC:1000430306ListenNotes.com - https://www.listennotes.com/podcasts/were-all-set-all-set-media-K73x2ck58fg/Overcast - https://overcast.fm/itunes1476457304/were-all-setPocket Casts - https://pca.st/cwq90uydRadio Public - https://radiopublic.com/were-all-set-8jOkelhttps://www.youtube.com/channel/UCZdlA9w1H0UAR8fW5nINI9Q?sub_confirmation=1