Podcasts about Customer service

In this episode, Dr. Nathan Crock of Premera Blue Cross shares how the AI-powered chatbot “Alice” is helping hundreds of customer service representatives quickly find accurate information, reducing call times, improving member satisfaction, and enhancing internal knowledge management.

Gary Vaynerchuk, commonly known as Gary Vee, is an influential entrepreneur, speaker, and internet personality, best known for his expertise in digital marketing and social media. Starting his career in his family's wine business, Gary's innovative approach to e-commerce and content creation catapulted the business from a local enterprise to a national leader in wine retail. He later founded VaynerMedia, a leading digital agency that services Fortune 500 clients across the globe. In this episode, Gary shares his unfiltered insights on the dynamics of building and scaling businesses, the evolution of consumer engagement, and the relentless pursuit of hustle. He opens up about his journey from a Belarusian immigrant to a global business mogul, reflecting on the impact of his heritage on his work ethic and entrepreneurial spirit. With his characteristic candor and deep passion for empowering others, Gary offers listeners not only a glimpse into the competitive world of digital marketing but also imparts profound lessons on perseverance, vision, and personal branding.Timestamps:00:00 - Gary Vee discusses the early influence of social media on his content creation, specifically Twitter.03:02 - A discussion on strategic moves in poker and their parallels to business decisions.06:02 - Gary shares his experience of working in his father's store during college and the lessons learned.09:02 - The conversation covers the significant impact of actions in leadership and business.12:02 - Gary talks about the inception of his agency and his disbelief at the scale of corporate engagement in the late 2000s.15:05 - Reflections on personal moments, including a honeymoon in Hawaii and the settings that influenced his life.18:05 - A hypothetical scenario is discussed where a major social platform is forced to sell, reflecting on the potential impacts.21:06 - Discussion of missed opportunities and the financial implications of quick decisions in business.24:07 - Gary Vee emphasizes the power of word-of-mouth in marketing and personal convictions.27:09 - Analysis of the cost-effectiveness of Super Bowl advertising and its comparison to other marketing platforms.30:10 - Advice for professionals feeling dissatisfied with their job, stressing the importance of commitment and effort.33:10 - Gary discusses the importance of setting goals and the effectiveness of writing them down.36:12 - A personal reflection on family dynamics and the distribution of affection among siblings.39:15 - Gary shares his views on retirement, emphasizing his desire to never stop working.42:18 - Thoughts on legacy and giving back, including advice Gary would offer to his younger self.In Search of Excellence Podcast - with Randall KaplanListen to this episode on the go!Apple Podcasts: https://podcasts.apple.com/us/podcast/in-search-of-excellence/id1579184310Spotify: https://open.spotify.com/show/23q0XICUDIchVrkXBR0i6LOne-on One Coaching: I coach a select group of high achievers on how to elevate their careers, grow their businesses, and unlock their full potential. Apply Here = https://www.randallkaplan.com/coachingFollow Randall!Instagram: https://www.instagram.com/randallkaplanTikTok: https://www.tiktok.com/@randall_kaplanTwitter / X: https://x.com/RandallKaplanLinkedIn: https://www.linkedin.com/in/randallkaplan/Website: https://www.randallkaplan.com/Coaching and Staying Connected:1-on-1 Coaching | Instagram | YouTube | TikTok | LinkedIn

In this milestone episode, The Intuitive Customer undergoes a transformation. Colin Shaw announces a step back from the regular hosting role, prompting a fresh chapter in the podcast's evolution. Hosts Colin Shaw and Professor Ryan Hamilton introduce two new expert contributors — Dr. Morgan Ward, a consumer psychologist, and Ben Shaw, a brand strategist — to bring fresh perspectives on customer behavior, brand experience, and the future of CX. Together, the four hosts discuss the state of customer experience today, particularly in light of the stagnant growth in the American Customer Satisfaction Index over the past three decades. They debate metrics versus meaning, the enduring value of physical retail, and the coming wave of non-visual AI-driven brand interactions. The episode sets the stage for a broader, more dynamic take on what it means to truly understand and serve customers in the modern age. Quote of the Episode "We're using metrics that are more relevant to the business than to the person actually experiencing the brand." — Dr. Morgan Ward Key Takeaways Customer satisfaction has plateaued: The American Customer Satisfaction Index has barely moved in 30 years, despite huge investments in CX. This calls into question the effectiveness of current CX strategies. ROI needs to be central: CX professionals must link experience improvements directly to financial returns if they want continued investment. Metrics can be misleading: Overly relying on simplified metrics like NPS can lead organizations astray, especially when they're gamed or don't reflect real consumer emotions. Retail is making a comeback: Resurgence in physical retail's emotional power especially among younger consumers who crave tactile experiences. The future is voice-first: How AI-driven, non-visual brand experiences will redefine customer interaction demanding new forms of design thinking. Dual focus is key: Brands must balance operational improvements today with strategic planning for a fast-approaching future filled with disruptive technologies. Resources Mentioned American Customer Satisfaction Index (ACSI): www.acsi.org — Independent benchmark of customer satisfaction in the U.S. since 1994. About the Hosts: Colin Shaw is a LinkedIn 'Top Voice' with a massive 284,000 followers and 87,000 subscribers to his 'Why Customers Buy' newsletter. Shaw is named one of the world's 'Top 150 Business Influencers' by LinkedIn. His company, Beyond Philosophy LLC, has been selected four times by the Financial Times as a top management consultancy. Shaw is co-host of the top 1.5% podcast 'The Intuitive Customer'—with over 600,000 downloads—and author of eight best-sellers on customer experience, Shaw is a sought-after keynote speaker. Follow Colin on LinkedIn. Ryan Hamilton is a Professor of Marketing at Emory University's Goizueta Business School and co-author of 'The Intuitive Customer' book. An award-winning teacher and researcher in consumer psychology, he has been named one of Poets & Quants' "World's Best 40 B-School Profs Under 40." His research focuses on how brands, prices, and choice architecture influence shopper decision-making, and his findings have been published in top academic journals and covered by major media outlets like The New York Times and CNN. His work highlights how psychology can help firms better understand and serve their customers. Ryan has a new book called “The Growth Dilemma: Managing Your Brand When Different Customers Want Different Things” Harvard Business Press 2025  Follow Ryan on LinkedIn. Ben Shaw Ben Shaw is Chief Strategy Officer at MullenLowe UK, having also led strategy at BBH and worked client-side with fast-growth start-ups Wheely and Unmind. He's passionate about how brands can challenge culture convention and create ideas people want to spend time with, working on brands like Audi, Google and Burger King.  Beyond advertising, Ben champions mental health awareness and rare disease research, drawing on both personal experience and professional curiosity. Follow Ben Shaw Morgan Ward Morgan Ward, Ph.D. is a marketing scholar and former professor at Emory University and Southern Methodist University, with over two decades of expertise in consumer behavior and branding. She's worked with clients ranging from start-ups to global brands, helping them translate behavioral science into strategies that resonate in culture and drive growth. Her academic research explores status, symbolism, and the psychology of consumption, and she has served as an expert witness in federal trademark and trade dress cases. Beyond her academic and consulting work, Morgan is fascinated by how cultural shifts shape what people desire, and how brands can both reflect and influence those desires. Follow Morgan on LinkedIn Subscribe & Follow Apple Podcasts Spotify  

In this conversation, Kim Fitzpatrick, owner of Launched Host, shares her insights on the short-term rental industry, emphasizing the importance of efficient property management and the need to embrace chaos. She discusses her company's services, including launching properties in just seven days, and her future goals of expanding services to include property management. Kim highlights the significance of building relationships and community in business, as well as her Launch Blueprint program designed to help others navigate the complexities of property management. The conversation concludes with Kim's contact information and an invitation for listeners to connect with her.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

Summary: In this episode of the Customer Service Revolution Podcast, John DiJulius and Denise Thompson delve into the art of becoming an indispensable business partner. Discover how to build trust and foster relationships that clients can't imagine living without. From the importance of loving what you do to the power of being a resource broker, learn actionable strategies to elevate your client partnerships. Tune in to explore the evolving ABCs of business and how to always be connecting in today's dynamic landscape. Takeaways: Tipping practices can create frustration for delivery workers. AI is reshaping the workforce, but human interaction remains essential. Boreout is a significant issue in remote work environments. Building strong client relationships is crucial for business success. Being a trusted partner means being committed to clients' success. Effective communication is key to maintaining employee engagement. AI can enhance efficiency but should not replace human connection. Understanding clients' goals can lead to better partnerships. Transparency in communication fosters trust with clients. The ABCs of business have shifted from closing deals to building connections. Chapters:   00:00Introduction and Summer Heat 00:48DoorDash Tipping Controversy 05:38AI Automation and Job Displacement 11:42Burnout vs. Boreout in the Workplace 15:39Engaging Employees in the Modern Workplace 16:57The Impact of AI on Jobs 17:56Creativity and Conversation in the Age of Technology 19:13Building Trust: The Bomb Shelter Concept 21:56Becoming an Indispensable Partner 23:48Transparency and Difficult Conversations 25:01Being a Resource Broker for Clients 26:27Educating vs. Selling: A New Approach 29:42Commitment to Client Success 31:52The Shift from Closing to Connecting   Links Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Books Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.  

Chris Van Hollen says Elon Musk's DOGE Cuts Delayed Social Security Payments And Harmed Customer Service

Family-run businesses bring something special to their communities—and Pest Brothers is proof. Jose and Michael Rodriguez share how they've grown from summer door-knocking to one of Yelp's Top 100 Local businesses. Discover their secrets to stand-out service, ultra-fast response times, and building a team centered on trust. Learn what it takes to thrive in home services—and how family values fuel their success. Pest Brothers More about the episode Theme Music by Ali Schwartz and Meserole Sound

In this episode of the Investor Fuel podcast, host Michelle Kesil interviews Hunter Young, a leader in the commercial residential construction space. Hunter discusses his focus on affordable housing, the challenges of skilled labor shortages, and the unique aspects of building music studios. He shares valuable lessons learned from his business journey, including the importance of relationships and customer-centric innovations. Hunter also outlines his goals for scaling affordable housing projects and how he supports investors through partnership programs. Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

In this episode of the Real Estate Pros podcast, Kristen Knapp interviews Roger Gauvreau, a realtor in the San Antonio market. Roger shares his unique journey from the restaurant industry to real estate, emphasizing the importance of resilience and mindset during challenging times. He discusses the joy of helping clients achieve their dream of homeownership and the significance of building personal relationships in the real estate business. Roger also provides valuable insights on how to establish a client base and the power of referrals in achieving success. Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

A member of the beauty industry since 2011, Colissa Nole recently left the salon company where she worked as a stylist and struck out on her own -- first in a booth rental space, and most recently as part of the Soul Collective. in Columbia, Missouri. While it's an adjustment becoming your own boss, Colissa says the change has allowed her to offer the best service of her career, and "fall in love with hair all over again." In this episode, Colissa Nole and host Blake Reed Evans discuss why she made the move, and the new challenges -- like having to schedule and reschedule all your own clients --   and joys -- like having old clients open up to you like never before. Also: Colissa is here to coach you through your own self-employment journey. This episode was originally published in December 2023. Contact Colissa to learn more about Summit's self-employed stylist subscription service: Colissa's InstagramColissa's page on Summitsalon.com Follow Summit Salon Business Center on Instagram @SummitSalon, and on TikTok at SummitSalon. SUMM IT UP is now on YouTube! Watch extended cuts of our interviews at www.youtube.com/@summitunlockedFind host Blake Reed Evans on Instagram @BlakeReedEvans and on TikTok at blakereedevans. His DM's are always open! You can email Blake at bevans@summitsalon.com. Visit us at SummitSalon.com to connect with others in the industry.

Send us a textHow many times has a deal gone sour because of a simple miscommunication about expectations? This week on "The Selling Podcast," Mike and Scott welcome Pete Howland to break down the critical skill of setting and managing client expectations. This isn't just about good manners; it's about building trust, avoiding disappointment, and ensuring a fantastic customer experience.Pete reveals a simple yet powerful tactic: instead of giving a vague timeframe like "it'll be ready in a few hours," give a concrete time of day. "I'll have that to you by 3 PM" is a game-changer that eliminates ambiguity and shows you're in control.But the real secret, Pete argues, is asking the right questions to uncover the expectations your client already has—and you just don't know about yet. We dive into how to have these crucial conversations upfront to align on goals and build a collaborative, transparent relationship from the very start.This episode is your blueprint for moving beyond vague promises and into a world of clear, confident communication. Tune in as Pete breaks down how mastering this skill will not only save you from headaches but also consistently help you deliver an exceptional experience that keeps clients coming back.Support the showScott SchlofmanMike Williams - Cell 801-635-7773 #sales #podcast #customerfirst #relationships #success #pipeline #funnel #sales success #selling #salescoach

You when you just "hit it off" with a total stranger? Watch the ideas fly! What a fabulous guest and learning experience! Filip is easy going and curious which is a terrific combination to understand how to get unstuck in the customer journey. In this episode, Filip Sardi, founder of Client Flow™, reveals to Dr. LL how online entrepreneurs can stop chasing new clients and start multiplying results with the ones they already have. Drawing from 11+ years in coaching and eLearning, Filip shares actionable strategies to make client success predictable, scalable, and profitable. From onboarding to upsells, he explains how to create lasting growth engines that build trust, retention, and referrals. Key Takeaways: ✴️ Why focusing on existing clients generates more profit than constantly hunting new ones. ✴️ How to design an onboarding experience that builds trust quickly and sets clients up for success. ✴️ Identifying drop-off points in client momentum—and what to do about them before they churn. ✴️ Using the ClientFlow Pulse™ AI tool to see which clients are thriving, stuck, or ready for more. ✴️ Designing upsells that feel like a natural next step, boosting revenue without feeling “salesy.” Whether you're a course creator, high-end service provider, or membership owner, this episode will give you concrete systems to increase retention, referrals, and long-term profitability. To learn more about Filip's work

בפרק חדש של הסדרה, יוני אירח את יעלי דרשביץ תמרי, Chief Product and Delivery Officer @ One Zero, כדי להבין ממקור ראשון איך מייצרים שירות לקוחות מוצלח בעידן ה-GenAI? דיברנו על: - מהם העקרונות לשילוב AI ליצירת שירות לקוחות אפקטיבי? - איך בונים אמון כשהלקוח מתכתב עם AI, במיוחד בתחום רגיש כל כך? - אילו מטריקות וכלים עוזרים לשפר את השירות בזמן אמת? - ואיך שינוי התפיסה בנוגע לשירות לקוחות השפיע על החברה?

You when you just "hit it off" with a total stranger? Watch the ideas fly! What a fabulous guest and learning experience! Filip is easy going and curious which is a terrific combination to understand how to get unstuck in the customer journey. In this episode, Filip Sardi, founder of Client Flow™, reveals to Dr. LL how online entrepreneurs can stop chasing new clients and start multiplying results with the ones they already have. Drawing from 11+ years in coaching and eLearning, Filip shares actionable strategies to make client success predictable, scalable, and profitable. From onboarding to upsells, he explains how to create lasting growth engines that build trust, retention, and referrals. Key Takeaways: ✴️ Why focusing on existing clients generates more profit than constantly hunting new ones. ✴️ How to design an onboarding experience that builds trust quickly and sets clients up for success. ✴️ Identifying drop-off points in client momentum—and what to do about them before they churn. ✴️ Using the ClientFlow Pulse™ AI tool to see which clients are thriving, stuck, or ready for more. ✴️ Designing upsells that feel like a natural next step, boosting revenue without feeling “salesy.” Whether you're a course creator, high-end service provider, or membership owner, this episode will give you concrete systems to increase retention, referrals, and long-term profitability. To learn more about Filip's work

Join us this week for a conversation with Shelly Sievert-Haizel as she and Dave dive into the practical side of daily office operations. They discuss effective time management, sales strategies, and the vital role of workplace culture. Plus, they explore how stepping outside your comfort zone can lead to meaningful growth and learning.

As I prepared for this podcast all of the joy and happy moments of our stay during Disneyland's 70th anniversary just flooded over me. This is my opportunity to Celebrate Happy with you. Indeed I would say it was one of the most wonderful and memorable trips our family had--even though it was at time intense given all that we wanted to see, do and perhaps eat. While Disneyland's 70th anniversary will be accented by seasonal events such as Halloween and Christmas, know that this event is going on through the summer of 2026. I want to know that every one of you listening out there will visit, and my duty here in this podcast is to get you excited to do so. When we're through with this podcast, you'll see that this should have been the anniversary celebration Walt Disney World had. So join us as we celebrate truly happy moments in Disneyland's 70th anniversary. _______________________________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 ____________________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

Let’s get real—how often are you actually asking for feedback in your business? In this episode, Stacey unpacks why feedback isn’t just a nice-to-have—it’s an essential ingredient in sustainable growth. Whether you’re craving more customers, stronger retention, or smoother systems, chances are the answers are already in your community… if you’re willing to ask. You’ll learn: ✨ The difference between validation (hello, Insta likes) and true feedback✨ Why only 42% of businesses are asking for regular feedback—and why that’s a massive missed opportunity✨ Practical ways to invite feedback from clients, your team, and even non-customers✨ How Stacey uses “Feedback Fridays” in her business to create consistent, low-pressure insight loops This episode will help you create simple systems for gathering meaningful feedback—and teach you how to use it to strengthen relationships, improve service, and spark real innovation.

Customer service provided by humanoid robots isn't likely to be any better.---Opening and closing themes composed by Brian Sanyshyn of Brian Sanyshyn Music.---Pick up your copy of 12 Rules for Leaders: The Foundation of Intentional Leadership NOW on AMAZON!Check out the 2022 Leadership Lessons From the Great Books podcast reading list!--- ★ Support this podcast on Patreon ★ Subscribe to the Leadership Lessons From The Great Books Podcast: https://bit.ly/LLFTGBSubscribeCheck out HSCT Publishing at: https://www.hsctpublishing.com/.Check out LeadingKeys at: https://www.leadingkeys.com/Check out Leadership ToolBox at: https://leadershiptoolbox.us/Contact HSCT for more information at 1-833-216-8296 to schedule a full DEMO of LeadingKeys with one of our team members.---Leadership ToolBox website: https://leadershiptoolbox.us/.Leadership ToolBox LinkedIn: https://www.linkedin.com/company/ldrshptlbx/.Leadership ToolBox YouTube: https://www.youtube.com/@leadershiptoolbox/videosLeadership ToolBox Twitter: https://twitter.com/ldrshptlbx.Leadership ToolBox IG: https://www.instagram.com/leadershiptoolboxus/.Leadership ToolBox FB: https://www.facebook.com/

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff is joined by Lance Mechanics (lancemechanics10 on TikTok), a technician and content creator who has made waves online for his outspoken views on the automotive industry. Lance details his late entry into the trade, shares the cultural and financial differences he experienced between independent shops and dealerships, and discusses why he ultimately left the dealership world for underground mining. The conversation also takes a critical look at the realities of flat-rate pay, the lack of mentorship for new technicians, and why Lance now advises aspiring techs to consider fleet or heavy equipment work over traditional automotive roles.Timestamps: 00:00 Hybrid Systems & Dealership Challenges10:48 Job Manipulation Frustrates Shop Workers28:03 Misunderstood Automotive Challenges35:54 Chrysler Techline and Winter Gas Issues46:31 Dealer Experience: Easier Than Expected56:16 Safety Checks at Used Car Lot01:11:26 Christmas Eve Reflections on Auto Work01:13:55 Dealer Work: Challenges and Learning01:31:40 "Real-World Advice for Aspiring Mechanics"01:36:19 Tesla Wear and Diagnostic Stigma01:50:32 "Warranty: A Sales Strategy Insight"01:56:12 "When Regulations Lose Meaning" Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

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Is customer experience (CX) the NEW marketing? Or has it always been? Marketing gets people in the door. Customer experience decides if they stay. Every ad, every touchpoint, every promise—it's all CX. So why do so many companies still treat them as separate? In this episode of Doing CX Right, Stacy Sherman and Nicole Donnelly challenge this outdated mindset. They discuss why great marketing fails without great customer experience, how AI is reshaping market research, and why data alone isn't enough. Plus, hear how one brand drove real growth by putting experience first—and how you can apply the same strategies to your business. Learn more at   Access our FREE Customer Experience Audit Tool:   Grow as a CX Professional with our numerous   Book time with Stacy . 

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 188 Strange situation, stealing bathroom tools and a mouse in the house. This is C.T.C.S.    Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

Technology enabled, people-focused Customer Service With Matt Whitmer. In today's episode, we're thrilled to welcome Matt Whitmer into the studio. Matt is the Chief Revenue Officer and SVP of Marketing at Mosaicx, a conversational AI provider. He has over 15 years of experience in senior leadership focused on CX and enterprise client relationships. What we cover in this episode: It's all about meeting customers where they are in their journey. Customers want to trust the brands they work with. Customers want to feel like they are being helped, not "sold." Build conduits within your organization to ensure open communication and to bust silos.  The best customer experience is enabled by tehcnology and AI but diven by people. Subscribe, review, and share this episode to help more leaders bring passion and purpose to their organizations.   Links & Resources:

In this conversation, Robert Seth Ward shares his journey from experiencing the financial crisis to establishing a successful home inspection business in Southwest Florida. He discusses the importance of customer service, the role of partnerships in scaling the business, and the expansion into pest control and insurance services. The conversation also touches on the unique characteristics of Florida's real estate markets and the benefits of having a comprehensive service offering for clients. Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

Join this channel to get access to perks:https://www.youtube.com/channel/UCpScWes_g_Z95ViTF5vdkiA/joinLink to the song at the end of the video - https://distrokid.com/hyperfollow/neenab/diagnosisLet us know if you agree in the comments below! Copyright Disclaimer under section 107 of the Copyright Act 1976, allowance is made for “fair use” for purposes such as criticism, comment, news reporting, teaching, scholarship, education and research. Fair use is a use permitted by copyright statute that might otherwise be infringing. Non-profit, educational or personal use tips the balance in favor of fair use. ----email us at----thepanicbuttonpodcast@gmail.comNew REACTIONS Every Week!SUPPORT THE CHANNEL

It's all eyes on retail this morning with the opening of the Mecca superstore but was does good retail customer service actually look like? In this edition of The Conversation Hour explore what role those working behind the counter play in retail success.Also in this edition the legacy of Carrie Bradshaw, a behind the scenes look at one of Melbourne's most curios museums, plus we take you to the Australian Alpaca National Show.

In this episode of the Investor Fuel podcast, host Q Edmonds speaks with luxury photographer Danny Garcia, who specializes in real estate media. Danny shares his unique journey from law enforcement to photography, emphasizing the importance of customer service and building relationships in the real estate industry. He discusses his approach to coaching agents on how to present themselves on camera and the significance of treating clients well to ensure repeat business. The conversation also touches on Danny's future goals for scaling his business and empowering others through his coaching program. Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

Margaret Seeley, founder of LouLou AI in Mount Pleasant, explains how her company is using AI to make automated telephone answering services and chatbots more efficient and customer-friendly for the hospitality industry.

Dave D'Arcy is the founder of Laughing Leadership. He is based in Tring, close to London in the UK. Laughing Leadership was created to guide business leaders to build the environment to nurture and develop happy engaged employees. The solution is not in bean bags, slides, fruit on Friday or free tea and coffee. It is in culture. And culture is a byproduct of leadership style.  In this conversation with Peter Ryan, Dave talks about some of the 'groundhog day' issues he keeps reading about and seeing in CX. Why do we keep reading about the same CX issues over and over again? Why is the CX business news from years ago just about the same as today? Why do we always see the hype cycle with new technologies - such as AI? https://www.linkedin.com/in/davemdarcy/ https://www.davedarcy.co.uk/ https://www.youtube.com/shorts/qbH1R9yDdr4   CX FILES IS TAKING A BREAK FOR THE REST OF AUGUST - WE ARE BACK ON SEPTEMBER 4! Keep tuning in as we plan to repeat some clips from this time exactly five years ago during the Covid pandemic - how did the CX industry cope? CX Files switched to almost daily interviews during the early part of the pandemic, so we will clip a few of the best interviews to share with you again this August... see you again in September!   SUMMARY: Mark Hillary and Peter Ryan discuss the final episode of the CX Files podcast before taking a break in August. They introduce Dave D'Arcy, founder of Laughing Leadership, who focuses on leadership and employee engagement. D'Arcy critiques common CX industry issues, such as outcome-based pricing models, lack of investment in training, and the overemphasis on impact sourcing. He argues that AI has not lived up to its hype and has led to employee disengagement. D'Arcy emphasizes the need for businesses to invest in their employees and align strategies with clear business objectives.

 Jon Schemmel has taken SBL Ventures from zero to 23 laundromats in 5 years! Learn how he's done it, the model he uses, the lessons he's learned, and his hopes for the future. Can laundromat be a passive venture? Is more always better? Thoughts to ponder in this episode of The Laundromat Millionaire Show with Dave & Carla Menz.Referenced Links: Our Guest: linkedin https://www.linkedin.com/in/jon-schemmel/ and website http://www.sbl-ventures.com/Our Sponsors: H-M Company Drain Troughs: https://www.draintroughs.comOur Website: https://www.laundromatmillionaire.comOur Online Course: https://dave-menz.mykajabi.com/sales-pageOur Youtube channel: https://youtube.com/c/LaundromatMillionaireOur Podcast: https://laundromatmillionaire.com/podcast/Our Facebook: https://www.facebook.com/laundromatmillionaire/Our Facebook Group: https://www.facebook.com/groups/laundromatmillionaireOur LinkedIn: https://www.linkedin.com/in/dave-laundromat-millionaire-menz/Our Instagram: https://www.instagram.com/laundromatmillionaire/Our laundromats: https://www.queencitylaundry.comOur pick-up and delivery laundry services: https://www.queencitylaundry.com/deliveryOur WDF & Delivery Workshop: https://laundromatmillionaire.com/pick-up-delivery-workshop/Suggested Services Page: https://www.laundromatmillionaire.com/servicesWDF & Delivery Dynamics: A Complete Business Blueprint: https://laundromatmillionaire.com/wdf-delivery-dynamics-a-business-blueprint/LaundroBoost Marketing Company: https://laundroboostmarketing.com/Clean Show Registration: https://the-clean-show.us.messefrankfurt.com/us/en.htmlLaundroworks: https://laundroworks.com/Todd Santoro – Clean Wash Systems https://cleanwashlaundry.com/Connecteam app https://connecteam.com/Alliance Laundry Systems https://alliancelaundry.com/Open Phone https://www.openphone.com/FasCard: https://www.laundrycard.com/products/fascard/Timestamps00:00 Episode 101 Intro 02:29 Jon's Background: Going from zero to 23 laundromats04:40 Beyond a Passive Investor06:52 Getting the 1st Store08:14 Full-time Job + a Side Hustle?11:28 Branding Across the Laundromats12:15 Focused on Turnkey or Fixer Uppers?15:50 Locations18:03 Building a Team20:42 Lessons from Corporate America22:13 The Laundromat Model25:53 Customer Service when Unattended28:01 Payment Systems & Collections30:57 Evaluating a Potential Purchase32:48 Staying Basic or Optimize Revenue Streams38:56 Tips for Managing 23 Locations – Controlling Collections43:50 Entities & Bookkeeping Strategies51:07 Building the Airplane as You Fly – Final Thoughts 

Join the VIP Waitlist for RevUP: https://www.thecustomersuccesspro.com/revupIn this episode, Anika Zubair discusses the transition from customer service to customer success with Lena Therese Zimmerman, Head of Customer Experience at Do Instruct. They explore the importance of curiosity, team collaboration, and the need for a strategic approach in customer success. Lena shares her journey in transforming a reactive customer service team into proactive customer success managers, emphasizing the significance of aligning internal goals with customer success metrics. The conversation highlights the shift in mindset required to prioritize customer success over mere customer happiness, and the strategies for educating customers about the role of customer success managers. In this conversation, the speakers delve into the intricacies of customer success, focusing on the challenges faced during onboarding, the importance of empathy, and the need for effective communication. Chapters00:00 Introduction 02:52 Transitioning from Customer Service to Customer Success05:52 Understanding the Role of Customer Experience08:51 The Importance of Team Collaboration in Customer Success12:07 Curiosity as a Key Trait in Customer Success15:02 Transforming Reactive Teams into Strategic Partners18:11 Aligning Internal Goals with Customer Success21:10 The Shift from Customer Happiness to Customer Success23:53 Educating Customers on the Role of Customer Success28:38 Understanding Customer Fears and Onboarding Challenges31:38 Empathy in Customer Success33:02 Overcoming Customer Hesitation34:32 Communicating Effectively During Onboarding36:09 Setting Expectations: The Importance of Honesty39:33 The Balance of Saying No: Guiding Customers to Success41:00 Collaboration Between Sales and Customer Success43:40 Transitioning from Support to Strategic Advisor47:59 Lessons Learned: Shifting from Service to Revenue Focus51:25 The Future of Customer Success: Embracing AI52:59 Changing Perceptions of Customer SuccessConnect with Anika Zubair:Website: https://thecustomersuccesspro.com/LinkedIn:  https://www.linkedin.com/in/anikazubair/CSM RevUP Academy: https://thecustomersuccesspro.com/revupConnect with Lena Theres Zimmermann:Linkedin: https://www.linkedin.com/in/lena-theres-zimmermann/Lena Zimmermann is Head of Customer Experience at doinstruct, a fast-growing Compliance Tech startup. With over 7.5 years of experience in SaaS, she has led Customer Success teams across DACH and BENELUX, helping companies create meaningful, long-term customer relationships.Lena is passionate about turning Customer Success into a strategic growth lever — especially in contexts where customer bases are more traditional and starting their digital transformation. Her leadership approach blends structure with empathy, enabling scalable processes that support retention, adoption, and revenue expansion.Send Anika a text :) Want to be our next guest? Apply here: https://www.thecustomersuccesspro.com/podcast-guest Book Anika as a speaker at your next team event: https://www.thecustomersuccesspro.com/team-event

Think innovation, relationship-building, and communication are all on your shoulders? Think again. In this episode, Stacey continues the series on business growth and unpacks why scaling your business shouldn’t be a solo sport. Whether you're the founder, front of house, or back of house, everyone has a role to play in delivering an exceptional customer experience—and that experience is what drives growth. Tune in as we cover: ✨ Why strategic innovation is a team effort (not just a CEO task)✨ How to create a culture where every voice is heard and valued✨ The power of a 5-star customer moment (including the champagne surprise at the Roar Awards!)✨ Simple ways to bring your team into conversations around strategy, systems, and service Stacey also shares practical ideas for setting up team systems that foster ownership, spark innovation, and keep your customers coming back again and again.

What's happening in CX today? In this episode, we'll explore the gap between CX ambition and execution. Camille Kremer, Senior Director of Customer Experience at Holiday Inn Club Vacations, joins Jeannie Walters for this CX Pulse Check to share how her team built a comprehensive CX program over five years—drawing on the powerful metaphor of bamboo growth: years of unseen root work before visible success emerges.With only 17% of executives confident in their CX delivery, despite nearly half calling it a top priority, we unpack what it takes to bridge that divide. Camille walks us through how her team built trust, accountability, and alignment, warning that mismatched expectations are the “rotten tomato” that can spoil even the best CX plans. We also explore how Verizon is using AI not to replace humans, but to enhance experiences—automating routine tasks while expanding human support.Throughout, one theme stands out: lasting CX transformation depends on psychological safety. Innovation only happens when teams feel safe enough to try, fail, and learn.About Camille Kremer:Camille is the Senior Director of Customer Experience at Holiday Inn Club Vacations. She and her team lead the CX strategy, and drive enterprise-wide improvements based on customer feedback. With 20 years of experience leading large-scale operational and transformational change across multiple industries, she is passionate about turning analytics into meaningful action. Her background in sociology, informatics, quality assurance, and lean continuous improvement fuels her commitment to creating positive change for both businesses and customers.When she visits her parents in Louisiana, Camille still loves tending to the bees in her father's apiary - a hobby they've done together for 30 years.Follow Camille on...LinkedIn: https://www.linkedin.com/in/camillekremer/Articles Mentioned:- Global execs say CX is crucial to success but most still struggle to optimize its performance (VISION by Protiviti) -- https://vision.protiviti.com/insight/global-execs-say-cx-crucial-success-most-still-struggle-optimize-its-performance- Marketing Promised. CX Didn't Deliver. Here's the Cost. (CMSWire) -- https://www.cmswire.com/customer-experience/marketing-promised-cx-didnt-deliver-heres-the-cost/- Verizon Announcing AI-Powered 'Customer Experience Transformation' (Newsweek) -- https://www.newsweek.com/verizon-announcing-ai-powered-customer-experience-transformation-2089472Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 187 You aren't getting the wine, the studio has crashed and its too real to be real… This is C.T.C.S.       ***please don't jump away there's more ctcs coming up nextBecome a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-like-it-s-live--4113802/support.

In this hilarious episode of Bone to Pick Podcast, Robert Kelly and Paul Virzi dive deep into the art of everyday annoyances — from awkward business calls hijacked by political rants to the absurdity of sharing drinks with friends. The comedians riff on personal quirks, “scavats” etiquette, toilet paper “jail,” and the maddening behavior of delisI that refuse phone orders minutes before closing. Packed with relatable gripes, raw honesty, and nonstop banter, this episode blends outrageous humor with moments of surprising relatability. Fans will love the chemistry between Bobby and Paul as they debate seltzer slurping, call out clueless customer service, and roast each other's habits — all while inviting listeners to share their own “bones to pick.” Whether you're here for the laughs, the fan-submitted gripes, or just to watch two friends go to war over soda etiquette, this is Bone to Pick at its funniest. Support the show and start your free online Hims visit at https://www.hims.com/BONE Join our Patreon for bonus episodes and early releases: patreon.com/bonetopickcast

How does employee experience impact customer referrals and brand reputation? Disgruntled former employees sharing negative experiences can deter potential customers, causing revenue loss and reputational damage. This insightful episode uncovers the critical connection between employee treatment and customer advocacy. Stacy Sherman and employee advocate Dan Goodman reveal strategies to foster an empowering workplace culture cultivating loyalty. Gain tactics for respectful terminations preventing detractors. Explore case studies on how leadership and corporate values influence customer experiences directly. Learn to create a win-win environment where engaged employees become brand ambassadors, driving positive referrals and shielding your reputation. Learn more at   Access our FREE Customer Experience Audit Tool:   Grow as a CX Professional with our numerous   Book time with Stacy . 

Sorry as I was gone this last week. I visited Disneyland's 70th anniversary a couple of weeks ago. There is so much to talk about when it comes to this celebration of "The Happiest Place on Earth". But the primary reason I felt drawn to come at this time was the new show at the Opera House on Main Street. I feel there is not one but two stories about the new attraction: Walt Disney: A Magical Life. This is of course the highly sophisticated and highly controversial animatronic show of Walt Disney. And I have much to say about that show experience. And to understand all of this, you have to understand efforts made earlier to help people relate to Walt Disney, to include The Walt Disney Story, One Man's Dream and even Great Moments with Mr. Lincoln. It's a deep dive review for sure. But there is a larger conversation about how Disney is reconnecting more people to what they once loved in their youth, experiences that foster ties. It's as if Disney has finally realized that their history, their heritage, and their stories really do matter. And they seem to be doing much more moving forward to building on that theme. This podcast looks at Walt Disney's Magical Life and so much more. _______________________________________________________ More Disney Insights can be found below! The Wayfinder Society--Disney Insights Patreon Page--More Disney Insights to interact with, while supporting the podcast. Here we bring the best in Disney both in terms of the magic of the parks as well as the business behind the magic! And now as part of Disneyland's 70th anniversary, we have a new interactive Disney Insight Fact Discovery, which unlocks scores of fascinating details few know about. With text, images, video and audio, we explore these realms whether you are right on the streets of the "Happiest Place on Earth" or enjoying it virtually from your own couch at home. Join today! Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 ____________________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

You've got a team that shows up, but somehow the service is hit or miss and it's driving you (and your guests) nuts. The truth is, most bar training is rushed, inconsistent, or just flat-out missing the mark.This episode breaks down a simple way to train your staff daily in small, bite-sized pieces without overhauling your whole operation.  

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 187 You aren't getting the wine, the studio has crashed and its too real to be real… This is C.T.C.S.       ***please don't jump away there's more ctcs coming up nextBecome a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

Change in plans! Tonight's guest is sick, so it's Just Us on tonight's Mary Walter Radio!!We kicked it off with our fruitless fight with United Airlines, then moved on to the Middle East, politics back home and a couple of other tangents.It was fun!

You can theorise about Customer Experience all day, but gaining a Net Promoter score of 90 is not a theory. It shows a great focus and implementation of Customer Experience. This week, we are exploring how this was achieved with Kamron Kunce, VP of Marketing & Customer Experience at RJ Young. https://www.rjyoung.com/ RJ Young has been in business for over 70 years and boasts a world-class NPS score of 90+ — no small feat in today's hypercompetitive market. Kamron shares how they've transformed their Customer Experience, navigated organisational silos, and are thoughtfully introducing AI into their processes — without losing that all-important human touch. If you're wrestling with legacy systems, struggling to turn CX theory into practice, or figuring out how to scale with AI without alienating customers,  this episode is packed with practical tips you can take away today. And, if you're a regular listener, you'll know this one plays right into one of Ryan's and my favourite themes: breaking down those silos! Best Quote From the Episode “Customer Experience is everyone's responsibility. It's not just about Customer Service — it's about aligning the whole organisation around delivering value at every touchpoint.” — Kamron Kunce, RJ Young Key Takeaways ✅ CX must be a core business strategy, not a bolt-on function of Customer Service. RJ Young's “Make It Right Guarantee” puts this principle front and centre. ✅ Map your Customer Journey — and revisit it regularly. Quarterly and annual reviews keep RJ Young's CX aligned to ever-evolving customer expectations. ✅ Break down silos with transparency. Weekly cross-functional updates and quarterly company-wide video broadcasts ensure alignment across 700 employees and 9 states. ✅ Cross-functional collaboration is critical. Everyone, including Finance and HR, plays a role in the Customer Experience. ✅ Thoughtful use of AI is the future. RJ Young is leveraging AI to improve backend data insights and operational efficiency, without removing the human element that drives loyalty. ✅ CX + Culture go hand in hand. Embedding CX into your company culture is essential for sustainable success. Resources Mentioned RJ Young: https://www.rjyoung.com/  Kamron Kunce: https://www.linkedin.com/in/kamronkunce/ About the Hosts: Colin Shaw is a LinkedIn 'Top Voice' with a massive 284,000 followers and 87,000 subscribers to his 'Why Customers Buy' newsletter. Shaw is named one of the world's 'Top 150 Business Influencers' by LinkedIn. His company, Beyond Philosophy LLC, has been selected four times by the Financial Times as a top management consultancy. Shaw is co-host of the top 1.5% podcast 'The Intuitive Customer'—with over 600,000 downloads—and author of eight best-sellers on customer experience, Shaw is a sought-after keynote speaker. Follow Colin on LinkedIn. Ryan Hamilton is a Professor of Marketing at Emory University's Goizueta Business School and co-author of 'The Intuitive Customer' book. An award-winning teacher and researcher in consumer psychology, he has been named one of Poets & Quants' "World's Best 40 B-School Profs Under 40." His research focuses on how brands, prices, and choice architecture influence shopper decision-making, and his findings have been published in top academic journals and covered by major media outlets like The New York Times and CNN. His work highlights how psychology can help firms better understand and serve their customers. Ryan has a new book called “The Growth Dilemma: Managing Your Brand When Different Customers Want Different Things” Harvard Business Press 2025    Follow Ryan on LinkedIn.   Subscribe & Follow   Apple Podcasts Spotify

In this episode of Boldly Go, Brandi and Dave review episode 303 of Star Trek: Strange New Worlds, Shuttle to Kenfori. Topics include how to use zombies in a narrative, ranking security chiefs, and the character of hairstyles.Also, how to promote a podcast in the time before the ubiquitous popularity of podcasts. If you want, follow our random Star Trek podcast, Shield Podulation.

Send us a textIn this episode, Mike Lindell, the CEO of MyPillow, discusses the breaking news and recent developments regarding his $5 million challenge related to the 2020 election data. He details the arbitration and court process, culminating in a federal court decision that vindicated him, confirming the data's integrity. This victory allows the possibility of revisiting previous legal setbacks. Lindell also updates listeners on new MyPillow products and offers exclusive discounts, emphasizing the importance of supporting his efforts to secure fair elections through various funds and social media advocacy.00:00 Catch-Up with Mike: Latest Updates00:42 Cyber Symposium Controversy02:58 Legal Battles and Vindication08:51 Employee Retention Credits Explained15:50 MyPillow's New Products and Offers17:19 Shipping and Product Overview18:03 Personal Testimonial: The MyPillow Pillow19:16 The Science Behind MyPillow Products22:14 Customer Service and Customization24:12 Warranty and Quality Assurance25:30 Final Thoughts and Call to Action Episode Keywords and Phrases:Robert Zeidman, $5 million challenge, Mike Lindell, 2020 election data, inside the machine, data file evidence, ERC, Employer Retention Credits, IRS, tax credits, Lindell Offense fund, hand counted paper ballots, mattress toppers, Free MyPillow Promo Code, Remarkable, MyPillow Main Stream Media Sources Reporting on the Overturned Decision:CBS News: https://www.cbsnews.com/minnesota/news/mike-lindell-appeals-court-voids-5m-award-election-data-dispute/The New York Times: https://www.nytimes.com/2025/07/24/us/elections/mypillow-founder-challenge-winnings.htmlThe Hill: https://thehill.com/regulation/court-battles/5415777-federal-court-sides-with-lindell/Support the showWant Even More?

In this conversation, Kaleb Lyles, owner of Copper Masters Roofing, shares his journey in the roofing industry, emphasizing the importance of quality, trust, and customer service. He discusses innovative solutions like Ugly Roof Rejuvenation, the challenges of competing in a crowded market, and the significance of building long-term relationships with customers. Kaleb highlights his commitment to ethical practices and the value of honesty in business, aiming to create a sustainable future for roofing. Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

In today's episode, the girlies discuss a customer service nightmare involving Tiffany & Co after a bride attempted to order custom engraved perfumes for her bridesmaids. Then, after a quick tangent about our upcoming trip to Las Vegas, we breakdown the situation between TikToker Celina Spooky Boo and makeup brand Glaminatrix Cosmetics after Celina realized that the makeup brand had come out with a palette that had the same ....niche....  theme as two she had made in the past.  We Love the Internets: https://www.tiktok.com/@coach.rac/video/7530724076554390814 https://www.instagram.com/cddl_buddies/reel/DHjmFssMGEu/  00:00 Introduction 3:17 Tiffany & Co Customer Service Fail 36:05 Poop Palette Drama  1:05:13 We Love the Internet We hope you enjoyed this episode! Please let us know on Twitter or Instagram if you have any topic suggestions for a future episode! (@lily_marston & @jessismiles__) PS. The girlies have officially entered their short form content era!  Follow our official accounts: https://instagram.com/doweknowthempodcast & https://tiktok.com/@doweknowthempodcast Business Inquiries: doweknowthempodcast@gmail.com

Gen Z Gaze Summary In this episode, Denise Thompson and John R. DiJulius III discuss the phenomenon of the 'Gen Z gaze' and its implications for customer service. They explore generational differences in social skills, the impact of technology on communication, and the role of AI in hiring processes. The conversation highlights the importance of essential interpersonal skills in customer service and the growing loneliness epidemic across generations. They also touch on cultural influences on social behavior and the necessity of training in customer-facing roles. Takeaways The Gen Z gaze reflects a struggle with social interactions. Every generation shows a decline in customer service skills. Technology has led to fewer face-to-face conversations. AI in hiring may overlook essential human qualities. Curiosity and listening skills are teachable. Loneliness is a growing epidemic across all age groups. Hiring for personality is crucial for customer service roles. Training is essential for developing interpersonal skills. Cultural factors influence social behavior and interactions. The importance of personal connections in a digital age. Chapters 00:00Introduction to the Customer Service Revolution 02:39The Gen Z Stare and Its Implications 05:14Generational Differences in Customer Service 07:41The Role of AI in Hiring and Training 10:17Teaching People Skills to Younger Generations 12:38Navigating Personal Interactions in a Digital Age 15:23The Loneliness Epidemic and Its Impact on Society 20:09Generational Perspectives on Technology and Communication 23:56Skills That Matter: Interviewing for the Right Traits 24:42The Importance of Service Aptitude in Customer Service 29:11Hiring vs. Training: What Matters More? 34:03Cultural Influences on Customer Interaction     Related blogs The Most Effective Way to Train Gen Z on Customer Service : https://thedijuliusgroup.com/051425-training-genz/ The Great Gen Z Gaze: https://thedijuliusgroup.com/071625-great-gen-z-gaze/ Can Introverts Provide Excellent Service?:  https://thedijuliusgroup.com/040225-can-introverts-provide-customer-service/ The Relationship Disadvantaged Epidemic:  https://thedijuliusgroup.com/031925-relationship-disadvantaged-genz/   Links Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Books Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.  

Join Maxine for a lively, energetic deep dive into the endless ways "Yes, and..." creates legendary Customer and Employee Experiences.She cuts through the misconceptions with wit and passion: "I like it and thought I knew how to use it" - sound familiar?This is FUN listening - no fluff, just Maxine's signature energy sparking your imagination and delivering aha moments you'll actually remember and want to practice.These tools can't be intellectualized - they must be experienced. Discover the magic that delights customers, keeps them coming back, and empowers employees so they're genuinely glad to work for you.Ready to experience it yourself?Join Maxine's invitation-only workshop: "Yes, and..." - What Improv Actually Looks Like in CX and EXWednesday, August 6 at 11am PTContact details in the episode

Stacey Kimball of Caldwell, ID shares how she went from cottage food to commercial kitchen to her own storefront by building relationships with her community and focusing on slow and consistent growthGet full show notes and transcript here: https://forrager.com/podcast/146

The future of emotional AI is here, and Realbotix (TSXV: XBOT | FSE: 76M | OTC: XBOTF) is transforming the role of robotics in society.In this interview, Co-Founder and CEO Andrew Kiguel reveals how their modular humanoid robots are redefining industries—from elevating customer service in hotels and malls to addressing loneliness in healthcare settings.Tune in to discover how they're transforming customer service, emotional support, and the future of robotics in everyday life.Learn more about Realbotix: https://www.realbotix.ai/Watch the full YouTube interview here: https://youtu.be/sf6sdwM7ThcAnd follow us to stay updated: https://www.youtube.com/@GlobalOneMedia?sub_confirmation=1

Balancing AI and Human Collaboration  Shep interviews Matt Price, CEO and co-founder of Crescendo. He talks about how blending AI with human expertise can reduce inefficiencies, improve customer experiences, and transform customer service from a cost center into a key revenue driver.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can companies effectively balance AI automation with the human element in customer service?  What are hidden sources of waste in customer service operations, and how can they be eliminated?  Why is it important for organizations to move away from viewing customer service as just a cost center?  How can businesses ensure a smooth transition from legacy systems to cloud-based customer service solutions?  How can AI be used to enhance, rather than replace, meaningful human engagement?  Top Takeaways:    Customer service is enhanced when it combines the strengths of artificial intelligence with human capabilities. While AI can handle simple and repetitive tasks, making things faster and more efficient, human agents can excel in complex situations where empathy and emotional understanding are needed.  Customer support is often seen as a way to deal with problems and mistakes. However, when done right, customer support not only keeps customers loyal and happy but also drives future sales.  Companies sometimes attempt to save money by delegating most customer service tasks to AI. However, if AI isn't accurate or easy to use, it can end up costing more. You might lose customers who get frustrated, or spend extra time fixing AI's mistakes. Use AI that is the right fit for your organization and always have backup plans in place for when your customers need human support.  Instead of waiting for something to go wrong, companies can use new technology to help customers before they even reach out. For example, companies can offer AI support to stay with a customer through the whole process of unboxing and installing their product.   Organizations that prioritize customer service tend to achieve better results. Customer service isn't just something you "have to do." It can be your company's main way to stand out from your competition.   Plus, Shep and Matt discuss how companies can move from deflection (using AI or technology to handle customer inquiries and divert them away from live agents) to customer engagement. Tune in!  Quote:   "AI is changing and improving all the time. Your business is changing and improving . You need to establish feedback loops to ensure that handoffs remain seamless for your customers and employees, and you never force AI to do more than it should."    About:    Matt Price is the CEO and co-founder of Crescendo, a customer service platform that combines AI technology with human expertise to deliver exceptional customer support experiences.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices