Podcasts about hospitality administration

George Poll has spent decades building some of Long Island's most celebrated restaurants. Alongside his brother, he's crafted iconic dining experiences from Bryant & Cooper Steakhouse to Toku Modern Asian, blending culinary creativity with sharp business acumen. Recently, George took his expertise to Miami, where the journey to open Toku wasn't exactly smooth sailing—facing all the challenges that come with launching in a new city. This episode is a masterclass in the fine balance between tradition and innovation, the intense planning behind every design choice, and the hurdles that come with launching each new restaurant. Through stories of teamwork, resilience, and a relentless drive to improve, George offers listeners an unfiltered look inside the restaurant business.George Poll is an alumnus of BU School of Hospitality Administration's first graduating class and serves on the school's Dean's Advisory Board member. George also played on BU's football team, which is no longer, but that story is for another podcast! Email us at shadean@bu.eduThe “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja, DeanProducer: Mara Littman, Director of Corporate and Public RelationsSound Engineer and Editor: Andrew HallockGraphic Design: Rachel Hamlin, Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 4.0 Licensehttp://creativecommons.org/licenses/by/4.0

Set to reopen after a $1 billion, seven-year restoration, the Waldorf Astoria New York is poised to redefine ultra-luxury hospitality. In this episode, Managing Director Luigi Romaniello takes us through the journey of bringing the Waldorf Astoria back to life, from restoring storied frescoes and architectural details to creating highly personalized experiences for today's sophisticated travelers. He shares his philosophy on ultra-luxury, emphasizing service precision, meaningful guest connections, and the challenge of meeting modern expectations while preserving the hotel's legendary charm.  For anyone fascinated by hospitality, architecture or New York's history, this conversation unveils the layers of passion and detail behind the Waldorf's remarkable revival. Email us at shadean@bu.eduThe “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja, DeanProducer: Mara Littman, Director of Corporate and Public RelationsSound Engineer and Editor: Andrew HallockGraphic Design: Rachel Hamlin, Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 4.0 Licensehttp://creativecommons.org/licenses/by/4.0

Kate Buhler, founder and president of Profitable to Train, is a leading expert in hospitality service excellence and profitability. With decades of experience across luxury brands including Four Seasons, Ritz-Carlton, Rosewood Hotels & Resorts, Baccarat, Peninsula, and Bulgari, Kate is known for her unique approach to training that drives both employee satisfaction and financial success. Her new book, Inhospitable: Lessons Learned from a Lifetime in Service, tackles a critical question in the industry: why is great service often so hard to come by? In this episode, Dean Arun Upneja engages in a thought-provoking conversation with Kate about the evolving landscape of hospitality, the critical role of the human touch in a tech-driven world, and how her “Profitable to Train” method helps businesses unlock untapped potential. Kate also shares insights on bridging generational gaps in service expectations, strategies for meaningful revenue management, and advice for rising professionals.  Email us at shadean@bu.eduThe “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja, DeanProducer: Mara Littman, Director of Corporate and Public RelationsSound Engineer and Editor: Andrew HallockGraphic Design: Rachel Hamlin, Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 4.0 Licensehttp://creativecommons.org/licenses/by/4.0

Aldau Development has earned a reputation for excellence in both Real Estate and Hospitality, with developments in Egypt and the United Kingdom. Their strategic partnerships with marquee brands such as Hyatt International, IHG, and Deutsche Hospitality have further cemented their standing internationally. Boston University School of Hospitality and Questrom School of Business designed a customized Executive Education program for Aldau -- a testament to Aldau's commitment to leadership and entrepreneurship. In this podcast, Dean Arun Upneja talks with Tarek El Masry, Chief Operating Officer, and Mario Larese, Director of Development & Technical Services, about Aldau's vision for bringing excellence in hospitality to real estate projects. The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja, DeanProducer: Mara Littman, Director of Corporate and Public RelationsSound Engineer and Editor: Andrew HallockGraphic Design: Rachel Hamlin, Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 4.0 Licensehttp://creativecommons.org/licenses/by/4.0

Kamala Harris and Donald Trump both have proposed eliminating taxes on tips for service workers. While seemingly beneficial, it might just not add up according to renowned economics expert Larry Kotlikoff. Named one of the world's 25 most influential economists by The Economist Magazine, Kotlikoff has advised the Federal Reserve, the International Monetary Fund, the World Bank, and various other prestigious organizations. He is also a Professor of Economics at Boston University, with expertise spanning personal finance, inequality, taxation, Social Security, climate change, investing, healthcare, deficits, and insurance. The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja, DeanProducer: Mara Littman, Director of Corporate and Public RelationsSound Engineer and Editor: Andrew HallockGraphic Design: Rachel Hamlin, Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 4.0 Licensehttp://creativecommons.org/licenses/by/4.0

What does it take to truly redefine leadership in today's fast-paced world? Lori Mazan, co-founder and Chief Coaching Officer at Sounding Board, shares practical and transformative strategies to address this challenge. In her new book, Leadership Revolution: The Future of Developing Dynamic Leaders, Lori offers a fresh perspective that rethinks outdated leadership norms. In this special podcast episode on leadership, Arun Upneja is joined by Dr. Taylor Peyton, an expert in Leadership and Organizational Behavior who previously taught at BU School of Hospitality, bringing added depth and insight to the conversation. The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja, DeanProducer: Mara Littman, Director of Corporate and Public RelationsSound Engineer and Editor: Andrew HallockGraphic Design: Rachel Hamlin, Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 4.0 Licensehttp://creativecommons.org/licenses/by/4.0

The battle over raising the minimum wage for tipped workers and permitting tip pooling bounces to the Massachusetts ballot this November. Saru Jayaraman, President of One Fair Wage and Director of the Food Labor Research Center at UC Berkeley, argues that the current tipped wage structure perpetuates low pay and high turnover. Although the wage increase would occur over five years, opponents assert the mandate would be detrimental to some small and independent restaurants and could fail to increase employee job satisfaction and retention.  This episode is part of the Tipping and Wage Series where we explore the various angles of this debate with restaurant owners, advocates, academics, and consumers to gain a deeper understanding of the bottom line. Boston University School of Hospitality Administration is committed to presenting topics shaping the hospitality industry's future with thoughtful and constructive discussion that respects different perspectives. We welcome your input and feedback. Email us at shadean@bu.edu  Tipping and Wages Series podcasts: The Psychology of Tipping with Michael Lynn, Ph.D., Professor of Services Marketing, Cornell University's School of Hotel Administration The matters that Massachusetts Restaurant Association wages for (and against) with Stephen Clark, President of MRA Restauranteur's Dilemma of Balancing Equity and Economics with TJ Callahan, co-founder and owner of Farm Bar California Raises Minimum Wage for Fast-Food Workers with Chris Simms, CEO and Founder of Lazy Dog Referenced in this podcast: Always Essential, Still Waiting for Change: Service Worker Fatalities and Inequities During COVID and Post-Pandemic, March 2024 Dean's Distinguished Speakers Series with Saru Jayaraman, presented by BU School of Hospitality, February 7, 2024 Press Release: Department of Labor Renews Multi-Year Initiative to Provide Enforcement, Outreach, Education for Restaurant Workers: 85% of investigations find violations in fiscal year 2021 The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja, DeanProducer: Mara Littman, Director of Corporate and Public RelationsSound Engineer and Editor: Andrew HallockGraphic Design: Rachel Hamlin, Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 4.0 Licensehttp://creativecommons.org/licenses/by/4.0

Beyond good, bad, and mediocre service, how much we tip and why we tip is rich with psychological implications. Find out what tipping reveals about us as consumers and our need for affirmation and societal status. Shedding light on the complexities behind tipping is nationally recognized expert Michael Lynn, Ph.D. , Professor of Services Marketing at Cornell University's School of Hotel Administration. A former bartender, busboy, and waiter, Michael Lynn, has also devoted his academic career to the nuances and impact of rewarding and incentivizing good service, a hallmark of hospitality experiences. Michael Lynn has written over 80 research publications on tipping and has been covered by the New York Times, the Wall Street Journal, the International Herald Tribune, the Economist, and Forbes as well as by ABC's 20/20, BET's Nightly News, and NPR. The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja, DeanProducer: Mara Littman, Director of Corporate and Public RelationsSound Engineer and Editor: Andrew HallockGraphic Design: Rachel Hamlin, Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 4.0 Licensehttp://creativecommons.org/licenses/by/4.0

Recognized for her leadership, Dondra Ritzenthaler now sets sail toward a new horizon, taking the helm as Chief Executive Officer of Azamara Cruises, the award-winning, luxury cruise line based in Miami, Florida. Dondra recently spent time at BU School of Hospitality as the Howard Johnson Executive in Residence, inspiring students and faculty with her passion for learning and mentorship. Dondra shares her outlook on leadership and professional development and the excitement of moving from an executive leadership role to becoming a CEO for the first time in her career.For those who remember the hit show in the 1970s and 1980s, "Love Boat," you will be pleased to know that we couldn't resist asking Dondra which character she liked the most! (You probably can guess who it is, even before you listen to this podcast!)The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja, DeanProducer: Mara Littman, Director of Corporate and Public RelationsSound Engineer and Editor: Andrew HallockGraphic Design: Rachel Hamlin, Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 4.0 Licensehttp://creativecommons.org/licenses/by/4.0

Scott Eckstein shares his unique and diverse background creating solutions for an aging planet. Learn about his current roles as Managing Director of Active Living International and Chief Strategy Officer for CiminoCare Care, challenges curating quality care for his aging loved ones, and passion for educating the next generation of senior living providers.  About Scott Scott Eckstein has over 30 years of diverse research, analysis, development, operations, and education experience in the senior living space. He has been directly involved in senior living projects throughout the United States, South and Central America, Europe, Africa, and Asia and specializes in providing strategic analysis, acquisitions, development, education, and operations advisory solutions for an aging planet. He is currently the Managing Director for Active Living International, an internationally focused senior living advisory firm, as well as Strategic Advisor for CiminoCare, a California-based middle market senior living operator.  Eckstein's senior living experience began in the nascent days of senior housing. He has helped promote the creation of purpose built environments for senior wellness, lifestyles and care as well as having specialized in the creation and operation of a unique range of residential alternatives for the aging population worldwide, from active adult housing through the spectrum to memory care.  Eckstein has held management positions at numerous senior living operators: Brookdale, Emeritus (now Brookdale), Aegis Living, Sunrise Senior Living and ARV Assisted Living (now Atria).  In addition, he was also the Director of Business Development at WellAWARE Systems (now part of Best Buy), a pioneer in the senior tech space. Eckstein was also, the Director of the Senior Living Program at Boston University's School of Hospitality Administration and was a Clinical Assistant Professor and Senior Living Executive in Residence at the Granger Cobb Institute for Senior Living in the Carson College of Business at Washington State University (in which whose formation he was actively involved.) Key Takeaways A career in senior living and aging services is impactful because of the ability to make a difference in people's lives for a few years rather than a few days in a hotel or resort. There are incredible opportunities, but the industries don't market themselves well. Active adult (55+) communities serve a younger age bracket needing minimal care. The category overlaps with wellness real estate and intergenerational housing. Independent living adds care services and attracts people in their late 70s and 80s. One of the biggest problems in the active adult housing market is residents don't want to leave as they age and need higher levels of care. In the United States, you can't push people out legally. The biggest challenges in senior living are related to management, leadership, training, and culture. They are intricately related. The silent generation and baby boomers are focused on wellness and technology, so senior living communities are incorporating Centers for Healthy Living with massage rooms, fitness equipment and aging-related retail. Most communities offer telehealth post covid, and some offer a tech concierge. The most important questions to ask an assisted living community before signing on the dotted line include the turnover of team members and the training they receive, the flexible (or lack of) of the dining options. Dining is the major issue beyond care.  

Restaurant work is undeniably tough. Long hours, fierce competition, and thin profit margins characterize this demanding profession. The challenges only intensified during the COVID-19 pandemic, testing the resilience of workers and business owners alike.  Dining constitutes both an undeniable pleasure and a thriving business sector. It is integral to our lives and livelihood. In this Distinguished podcast, Stephen Clark, President and CEO of the Massachusetts Restaurant Association (MRA), joins us to explore the ballot question to eliminate the tip credit and mandate tip sharing.Get a look behind the kitchen door at this dynamic industry. If you are passionate about restaurants, gather around for this podcast!The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja, DeanProducer: Mara Littman, Director of Corporate and Public RelationsSound Engineer and Editor: Andrew HallockGraphic Design: Rachel Hamlin, Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 4.0 Licensehttp://creativecommons.org/licenses/by/4.0

Welcome to the 2nd quarter!So excited to have this guest on - Dr. Arun Upneja, the Dean of Boston University's School of Hospitality Administration since 2013.  Dean Arun is a forward-looking strategic thinker with an inclusive and collaborative leadership style.  As Dean, he has embarked on a transformational change in SHA with a heavy emphasis on industry-relevant research combined with increased rigor in the classes and the additional of graduate degree programs. He has devoted his career to serving as both a practitioner, innovator and teach of hospitality administration with many credentials and awards for his work and research. I was thrilled and honored to be invited on his podcast and speak to his students last fall in Boston.  His insight is something you don't want to miss!Contact & Follow Cindy! Follow on Instagram at cindy_novotny, Facebook and LinkedIn for every day inspirational posts.Email at cindynovotny@masterconnection.com

TJ Callahan transformed neighborhood eateries into thriving “go-to” destinations with his acclaimed farm-to-table restaurants in the heart of Chicago. He is the co-founder and owner of Farm Bar and is the farmer at Brown Dog Farm, the Farm Bar farm in Southwestern Wisconsin. With an MBA in finance from the University of Chicago under his belt, he's stirring the pot on a topic affecting thousands in the hospitality industry: eliminating the tipped wage. From the fields of his farm to the forefront of financial debate, we explore the pressing issue of fair wages in the hospitality sector. The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja, DeanProducer: Mara Littman, Director of Corporate and Public RelationsSound Engineer and Editor: Andrew HallockGraphic Design: Rachel Hamlin, Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 4.0 Licensehttp://creativecommons.org/licenses/by/4.0

Think back to your youthful days of travel, hostels along the way were a hub for forging connections with fellow wanderers and were part of the adventure. If you traveled in pre-Internet days, some 20-30 years ago, you didn't always know what you were getting. The hostel you found in a guidebook could be off the beaten path and might have been not so “hospitable.” Today, the landscape of hostels has undergone a profound metamorphosis. What was once perceived as budget accommodations exclusively for backpackers has now emerged as a dynamic sector of the hospitality industry, attracting travelers seeking immersive experiences at affordable prices. Oliver Winter, Founder & CEO of a&o Hostels, was inspired by his travels and the desire to provide people, especially students and young adventurers, with professionally managed, affordable, and centrally located accommodation. Oliver embarked on a mission to revolutionize the hostel experience. Hear how a&o Hostels grew into the largest independently owned hostel chain. The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja, DeanProducer: Mara Littman, Director of Corporate and Public RelationsSound Engineer and Editor: Andrew HallockGraphic Design: Rachel Hamlin, Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 4.0 Licensehttp://creativecommons.org/licenses/by/4.0

So, you want to be a C-suite executive? It will certainly give you a leg up to hear about the steps to filling those corner office suites from a search firm expert, Ann Fastiggi. To shed some light on the path to the C-suite, we continue our Leadership Series with Ann Fastiggi, a member of the Global Consumer Practice at Spencer Stuart, a global executive search and leadership advisory firm. With more than 20 years of executive recruiting and leadership consulting experience, Ann focuses on the recruitment and assessment of C-suite executives in the hotel, restaurant, gaming, consumer travel, consumer, and retail sectors. Ann, a BU alum, is a Dean's Advisory Board member for the School of Hospitality Administration. The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja, DeanProducer: Mara Littman, Director of Corporate and Public RelationsSound Engineer and Editor: Andrew HallockGraphic Design: Rachel Hamlin, Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 4.0 Licensehttp://creativecommons.org/licenses/by/4.0

Imagine the triumph of human ambition as we glide through the skies, a testament to our enduring quest to conquer the very elements — thirty thousand feet aloft, inside a slender cylinder of steel. Within this confined space, humanity gathers, shoulder to shoulder: a microcosm of society. It's under these conditions that our distinguished guest today crafts an oasis of tranquility and impeccable service. How does one orchestrate such a feat of customer care under these conditions? This is the daily challenge for our guest on this edition of the "Distinguished" podcast: Allison Ausband, Executive Vice President, and Chief Customer Experience Officer at Delta Air Lines. Since embarking on her journey with Delta in May 1985 as a flight attendant, fresh from the University of Georgia with a journalism degree in hand, Allison has risen to oversee the vast customer experience network that encompasses the dedicated efforts of over 63,000 team members in Delta's Customer Care divisions. Under Allison's visionary leadership, the team at Delta marries groundbreaking innovation with a heartfelt dedication to hospitality, securing Delta's position as the premier U.S. airline as named by the Wall Street Journal for the second consecutive year.  With an armory of technology and a top-notch team, excelling at customer experiences starts with being grounded in a singular essential value. Find out how to guide your company to soaring to new heights. The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja, DeanProducer: Mara Littman, Director of Corporate and Public RelationsSound Engineer and Editor: Andrew HallockGraphic Design: Rachel Hamlin, Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 4.0 Licensehttp://creativecommons.org/licenses/by/4.0

Continuing our Leadership Series, we spotlight Cindy Novotny, who earned the “Radical Mentor” moniker for her no-nonsense approach to delivering results in the areas of leadership, sales, and customer service excellence. Having traveled more than 10 million miles over the course of her career, Cindy helps emerging professionals to CEOs to fly past their comfort zone of “we've always done it this way” habits and soar to greater heights of success. Get tips and actionable advice from Cindy who wrote – and lives by – the title of her book, “Living with No Balance... and Loving It!: A Simple Guide to Thriving in a Real World of Life and Work.” The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja, DeanProducer: Mara Littman, Director of Corporate and Public RelationsSound Engineer and Editor: Andrew HallockGraphic Design: Rachel Hamlin, Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 4.0 Licensehttp://creativecommons.org/licenses/by/4.0

The “You Can Be Anything” Barbie slogan could apply just as easily to the ever-expanding brand choices of major hotel groups such as IHG Hotels & Resorts which now has 6,200 hotels in more than 100 countries.  In a similar fashion, over the decades, the Barbie portfolio has grown to encompass 250+ careers, countless outfits, and multiple dreamhouses. Plus, Barbie has gone far, having traveled throughout the world (and to outer space)! In the hotel world, striving to be the guests' “everything” for work and play (or the blending of the two) is the dream. Julienne Smith, Chief Development Officer, Americas of IHG Hotels & Resorts, illuminates the qualitative values and practices that deliver on the brand promise of exceeding quality expectations.Bringing Barbie and hotel brand worlds together, we might just want to add “Bleisure Barbie” to the collection! The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja, DeanProducer: Mara Littman, Director of Corporate and Public RelationsSound Engineer and Editor: Andrew HallockGraphic Design: Rachel Hamlin, Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 4.0 Licensehttp://creativecommons.org/licenses/by/4.0

If you have ever worked in a toxic workplace, you have learned the hard way that dysfunctional organizational cultures are harmful and hinder employee performance. Taylor Peyton, Ph.D., senior organizational psychologist for BiasSync, and co-founder of Mojo Moments, defines organizational culture as “a force, both visible and invisible, that massively influences employee behavior and an organization's chance of success.” Telltale signs of a good, thriving work culture go well beyond a company's stocked kitchen, modern office lounges, flexible work schedules, and other perks.    Learn in this podcast how to see beneath a company's shiny veneer by looking for factors that reveal the company's true self (warts and all) and find out practical steps leaders can take to cultivate a positive organizational culture.  This episode is the first in the Distinguished Leadership Series where we share perspectives from experts from various fields and from around the world on learning to identify and develop a positive, values-based leadership style that motivates employees and propels company success. The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja, DeanProducer: Mara Littman, Director of Corporate and Public RelationsSound Engineer and Editor: Andrew HallockGraphic Design: Rachel Hamlin, Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 4.0 Licensehttp://creativecommons.org/licenses/by/4.0

 Vadim Bekker is currently the Managing Partner at Vibe Hospitality in Bangkok, Thailand.  In this podcast, Vadim talks about his experience in the Thai hospitality field and why he has no plans to leave this beautiful country.  After working in the Maldives as a Guest Relations Officer, Vadim chose Thailand to pursue his career path and has been working there for over 10 years.  He describes the hospitality scene in Thailand and why the country continues to attract tourists from all over the world. Vadim also explains the reasons for creating his own company and pursuing his entrepreneurial goals with the creation of Vibe Hospitality, a service provider and advisory specialised in food and beverage for new and existing businesses in South East Asia.  Vibe Hospitality offers practical solutions based on a company's needs, budget, expectations and objectives. The company's core value is to create strong concepts, competitive business models and genuine success. Finally, Vadim talks about the importance of maintaining his alumni connections in Thailand and why he still enjoys frequent get-togethers with his former classmates.  In addition, Vadim gives our listeners advice on pursuing a global career in hospitality and the many reasons why he is happy to have embraced this career path. Vadim Bekker is a graduate of Glion Institute of Hospitality in Switzerland and obtained a Bachelor's degree in Hospitality Administration.  He has worked in Food and Beverage in The Maldives and Thailand and has held several management positions.  In 2020, Vadim became a managing partner at Vibe Hospitality.

Being the CEO of globally recognized companies for decades is much like driving a race car at high speed: both thrilling and intensely challenging. Reaching a finish line after being on the fast track represents a tremendous feat. After the fanfare ends, and the adrenaline subsides, what do you set your sights on next, especially when you have tremendous drive inside of you? For Niren Chaudhary, it's back to the shop to re-configure the current model into what he calls: Niren 3.0. This new version is going to put all its energy into "pursuing significance by serving others and becoming a catalyst to help unlock human potential over the next many years."Niren Chaudhary recently served as the Howard Johnson Executive in Residence, a “recharging station” for top executives to mentor students and guest lecture in classes at Boston University School of Hospitality Administration.  Tune in as Niren talks about his philosophy on “work in balance with life” to find joy and build resilience in an ever-changing world. The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja, DeanProducer: Mara Littman, Director of Corporate and Public RelationsSound Engineer and Editor: Andrew HallockGraphic Design: Rachel Hamlin, Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 4.0 Licensehttp://creativecommons.org/licenses/by/4.0

Waiting to be served drinks and food and settling the tab rank most certainly as the pain points of the dining experience. As the famous song goes, "You got to accentuate the positive, eliminate the negative." In that spirit, to relieve the friction and induce more seamless service, Tim McLaughlin combined his skills as a technologist with his experience as a brewery restaurant owner to cofound GoTab, a restaurant commerce platform. GoTab increases the volume of hospitality and profitability – a tune we can all groove to! Read the interview with Tim McLaughlin, "Using Technology to Foster Hospitality" in Boston Hospitality Review.The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja, DeanProducer: Mara Littman, Director of Corporate and Public RelationsSound Engineer and Editor: Andrew HallockGraphic Design: Rachel Hamlin, Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 4.0 Licensehttp://creativecommons.org/licenses/by/4.0

California Governor Gavin Newsom recently signed a new law that raises the minimum wage from $15.50 to $20 per hour for fast-food workers starting April 1, 2024. Chris Simms, CEO and Founder of Lazy Dog, a casual dining restaurant that started in California and spans 49 locations across the US, joins the podcast for a discussion of how this law may impact employees, owners, franchisees, and consumers across the entire food-service industry.   In this podcast, we look (and will continue in future episodes) at compensation from a variety of perspectives. We'll cover tipping models from convenience stores to fine dining; what happens when wins slant toward some of the workforce and are not shared by all; and how automation figures into the equation.The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja, DeanProducer: Mara Littman, Director of Corporate and Public RelationsSound Engineer and Editor: Andrew HallockGraphic Design: Rachel Hamlin, Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 4.0 Licensehttp://creativecommons.org/licenses/by/4.0

Good vibes. That's probably the ultimate compliment when one enters into a space.  An environment viscerally impacts how we feel and interact with one another. Imagine creating those just-right vibes for large-scale spaces and places such as airports, city districts, corporate headquarters of international companies, sports arenas, museums, and hospital facilities. Where do you start?  In this interview, Steven Upchurch of Gensler reveals a bit of the blueprint for transformational design. The first note: start finely tuned research and analysis and then you build from there. Gensler is a global architecture, design, and planning firm with 53 locations and 6,000+ professionals networked across the Americas, Europe, Greater China, Asia Pacific, and the Middle East. The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja, DeanProducer: Mara Littman, Director of Corporate and Public RelationsSound Engineer and Editor: Andrew HallockGraphic Design: Rachel Hamlin, Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 4.0 Licensehttp://creativecommons.org/licenses/by/4.0

New Balance has made an indelible footprint not only in fashion and sports but also in the real estate sector. Keith Craig, Senior Director of Development of NB Development Group, takes us through the milestones of how NB Development Group transformed the once-industrial area of Allston-Brighton into a vibrant destination for music, dining, entertainment, and life sciences. Speaking of all-stars, Boston Landing is also home to what might be the world's fastest track and the training and practice facilities for the Boston Bruins and Celtics – an all-around win for Boston's many fans and visitors!The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja, DeanProducer: Mara Littman, Director of Corporate and Public RelationsSound Engineer and Editor: Andrew HallockGraphic Design: Rachel Hamlin, Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 4.0 Licensehttp://creativecommons.org/licenses/by/4.0

For the many Trader Joe's dedicated shoppers, Doug Rauch is a name you might not know as well as “Joe.” As President, he helped grow the business from a small chain in Southern California to a nationally acclaimed retail success story. After 31 years with the company, Doug hung up this trademark Trader Joe's Hawaiin shirt to start a non-profit, community grocery store that provides fresh, tasty, convenient, and nutritious food to communities most in need at prices everyone can afford. Doug Rauch, Founder and President of Daily TableThe “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja, DeanProducer: Mara Littman, Director of Corporate and Public RelationsSound Engineer and Editor: Andrew HallockGraphic Design: Rachel Hamlin, Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 4.0 Licensehttp://creativecommons.org/licenses/by/4.0

New England's old-world charm is best captured by the idyllic, charming inns and resorts down backcountry roads, in the midst of beachside towns, and on the perches of snowy mountains. New England Inns & Resorts (NEIRA), established in 1907, makes it easy to explore over 300 resorts, inns, bed and breakfasts, hotels, and motor inns. Deborah Burns, NEIRA Executive Director, gives an inside look into how the care and personal touches are powered by strategy and the latest technology.The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja, DeanProducer: Mara Littman, Director of Corporate and Public RelationsSound Engineer and Editor: Andrew HallockGraphic Design: Rachel Hamlin, Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 4.0 Licensehttp://creativecommons.org/licenses/by/4.0

While some fine dining experiences come with a side of pretension, Mark D'Alessandro, Director of Operations of the renowned Columbus Hospitality Group (CHG), sets a table that is exquisite and exceptional while remaining approachable. Mistral can be credited for being one of the preeminent restaurants that ushered in Boston's burgeoning dining scene in the 1990s. A testament to its success, the CHG has grown to include Sorellina, three Mooo locations, XV Beacon Hotel, the Inn at St. Botolph, and Ostra – which received a five-star rating from the Boston Globe. Mark D'Alessandro shares his thoughts on how technology is (and is not) useful in restaurants and words of wisdom from decades in the business.The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja, DeanProducer: Mara Littman, Director of Corporate and Public RelationsSound Engineer and Editor: Andrew HallockGraphic Design: Rachel Hamlin, Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 4.0 Licensehttp://creativecommons.org/licenses/by/4.0

Vera Manoukian became COO of Sonesta at the height of Covid in 2020. Defying the odds in these recent turbulent years, the company has expanded globally from its start in a tiny Massachusetts seaside town in 1937 to become one of the largest and fastest-growing hospitality companies. What is the secret to this wild success? Honored as one of the 2022 Influential Women of Hospitality by Hotel Management Magazine, Vera is just the person to shed light on hospitality's best-kept secret.The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja, DeanProducer: Mara Littman, Director of Corporate and Public RelationsSound Engineer and Editor: Andrew HallockGraphic Design: Rachel Hamlin, Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 4.0 Licensehttp://creativecommons.org/licenses/by/4.0

How do you bartaco? “Bartaco” encapsulates both a “thing you do” and the name of this growing restaurant company with over 20 locations in 12 states.  Anthony Valletta, an alumnus of Boston University School of Hospitality Administration, and President of bartaco, delves into how the company has innovated the traditional restaurant business model. The secret sauce: operational excellence on the backend and warm service and fresh ingredients front and center.bartacoThe “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja, DeanProducer: Mara Littman, Director of Corporate and Public RelationsSound Engineer and Editor: Andrew HallockGraphic Design: Rachel Hamlin, Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 4.0 Licensehttp://creativecommons.org/licenses/by/4.0

Employees are demanding change, evidenced by widespread staff turnovers and union organization. Quendrida Whitmore, also known as “Coach Quen,” helps build better bosses and positive workplace cultures by being intentional about “how” work gets done.Quendrida Whitmore writes on leadership in Boston Hospitality Review.Coach Quen® Quendrida Whitmore, Executive Coach and Founder of Quendrida Whitmore Coaching and ConsultingThe “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja, DeanProducer: Mara Littman, Director of Corporate and Public RelationsSound Engineer and Editor: Andrew HallockGraphic Design: Rachel Hamlin, Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 4.0 Licensehttp://creativecommons.org/licenses/by/4.0

James Riley shares how the concept of luxury stays in touch with the 21st world by creating an inclusive corporate culture and cultivating fans, many of whom are widely famous, through its world-class guest experience. James Riley, Group Chief Executive of Mandarin OrientalThe “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja, DeanProducer: Mara Littman, Director of Corporate and Public RelationsSound Engineer and Editor: Andrew HallockGraphic Design: Rachel Hamlin, Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 4.0 Licensehttp://creativecommons.org/licenses/by/4.0

Meet Boston (formerly Greater Boston Convention & Visitors Bureau) introduces a new way to experience Boston. The “All Inclusive Boston” and “Boston never gets old” campaigns widen the lens to present the city's diverse and inclusive angles while keeping the city's rich history as part of the picture. Hilina Ajakaiye, Executive Vice President of Meet Boston, and Colette Phillips, CEO and President/Chief Strategist/Visionary of Colette Phillips Communications, Inc., have been instrumental in the rebranding of the Greater Boston region to showcase an ever-evolving Boston.Colette Phillips, CEO and President/Chief Strategist/Visionary, Colette Phillips Communications, Inc.Hilina Ajakaiye, Executive Vice President, Meet BostonBoston Campaigns:All Inclusive BostonBoston Never Gets OldThe “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja, DeanProducer: Mara Littman, Director of Corporate and Public RelationsSound Engineer and Editor: Andrew HallockGraphic Design: Rachel Hamlin, Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 4.0 Licensehttp://creativecommons.org/licenses/by/4.0

Leora Lanz, assistant dean of academic affairs and assistant professor of practice at Boston University's School of Hospitality Administration. Learn more about your ad choices. Visit megaphone.fm/adchoices

Michael tackles the tough questions raised by the context of wealth in last week's unprecedented OceanGate saga. Dr. Arun Upneja, Dean & Professor at Boston University School's of Hospitality Administration joins to offer his academic take.

The much-coveted Birkin bag or a Ferrari is unattainable for most people. Although these luxury goods may be out of sight price-wise for the majority of consumers, retailers who don't allow aspirational browsing, are the ones who are out of touch. Subscribing to the idea that Xenia (genuine hospitality) is good for business — for both the browser and buyer alike is the topic of this conversation with Ian Carter, Chairman of Watches of Switzerland Group, the world's leading retailer of luxury watch brands, and the owner and partner of The Exclusive Automotive Group of Washington DC, dealers of Aston Martin, Bentley, Koenigsegg, and Karma luxury vehicles.The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja, DeanProducer: Mara Littman, Director of Corporate and Public RelationsSound Engineer and Editor: Andrew HallockGraphic Design: Rachel Hamlin, Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 4.0 Licensehttp://creativecommons.org/licenses/by/4.0

Distinguished with Dean Arun UpnejaWelcome to the Distinguished podcast. Here, we skip the small talk and get right into the top-of-mind topics in the world of Hospitality, including and certainly not limited to: recruiting and retaining talent, the need to increase diversity, equity, and inclusion, wellness and well-being of our team and our guests, climate action, and the impact of robotics and a.i. on the future of Hospitality. You'll hear from executives, founders, and investors who live and breathe Hospitality. The “distinguished” guests on this podcast represent all areas of our industry, from hotels and restaurants to entertainment and sporting venues, travel and tourism, and of course, a favorite pastime for many of us — shopping — because to put it simply, Hospitality is at play in most parts of our lives and livelihood.The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja, DeanProducer: Mara Littman, Director of Corporate and Public RelationsSound Engineer and Editor: Andrew HallockGraphic Design: Rachel Hamlin, Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 4.0 Licensehttp://creativecommons.org/licenses/by/4.0

Michelle visits the Mohonk Mountain House in New Paltz, NY and speaks to those most involved in making it the wellness, family friendly haven it is.Formerly Vice President and General Manager, Eric Gullickson was promoted to President of Mohonk Mountain House in 2018. Involved with Mohonk Mountain House in various capacities since his teenage years, Gullickson first joined the managerial team at Mohonk in 2010 as Director of Hotel Operations. Gullickson has also served as part of Mohonk's Board of Directors and previously held careers in journalism and public relations for over 10 years. Gullickson is a graduate of SUNY New Paltz and holds graduate certificates from New York University and the Cornell School of Hospitality Administration.Nina Smiley, Director of Mindfulness Programming graduated from Vassar College and earned a doctoral degree in psychology from Princeton University. She is co-author of The Three Minute Meditator (translated into 7 languages), Mindfulness in Nature, and MetaPhysical Fitness. Nina taught psychology at the University of Maryland and directed public relations at the American Psychological Association. She has studied mindfulness with Jack Kornfield (founder of Spirit Rock Meditation Center), Sharon Salzberg (co-founder of Insight Meditation Society), and others. Nina is on the advisory board of the Breath-Body-Mind Foundation. Nina delights in sharing insights about meditation and wellness. Nina's work has been featured in O, The Oprah Magazine; Real Simple; Shape; Self; Huffington Post; InStyle; Organic Spa; Spafinder; Family Circle; Prevention; and The New York Times.Margaret Lora, Spa Director at Mohonk Mountain House, oversees operations for the newly refreshed Spa at Mohonk Mountain House, focusing on current and upcoming wellness trends. With over 15 years of experience managing spas across the country, Margaret aims to create one-of-a-kind experiences for guests, utilizing the resort's beautiful natural setting and incorporating environmentally-friendly practices and green initiatives. Prior to joining Mohonk, Margaret was National Director of Operations and Sales at the acclaimed spa brand Exhale, where she helped the brand earn over 75 awards during her nine-year tenure.

The Pre-Shift Podcast presented by 7shifts breaks down everything you've ever wanted to know about running a restaurant better. Conversations with some of the biggest names, newest players, and industry innovators bring key insights into how they grew their businesses.  Host DJ Costantino asks probing questions to get to know restauranteurs, chefs, and executives better and find out where they came from, how they got to where they are, and what lessons they learned along the way. On this episode, we're joined by Anthony Valletta, President of bartaco. Here are some of the highlights:How the restaurant industry has changed over Anthony's decade-long career Bartaco's heavy lean-in on technologyThe unique approach to training and career developmentBartaco's radical wage structureAnd how all of those practices have bartaco poised for growth in 2023About Anthony VallettaAnthony Valletta is a restaurant and hospitality industry veteran with over 20 years of experience and deep knowledge in growing brands both big and small. Throughout his career, Valletta has opened two dozen restaurants with varying concepts. He currently serves as the President of bartaco, the upscale street food restaurant brand with a coastal vibe in a relaxed environment, and was previously the Company's SVP of Operations. As President, Anthony is focused on helping bartaco grow while deepening its ties to local communities by creating jobs with growth opportunities. Prior to joining the bartaco team, Valletta served as Chief Operating Officer at restaurant tech concept, Birdcall. Other previous roles include Chief Operating Officer at fine dining concept Michael Mina in San Francisco, as well as Director of Operations at Del Frisco's Restaurant Group, where he oversaw locations in Chicago, Denver, New York City, Washington D.C., and Boston.Anthony is passionate about humanitarianism and has been named Humanitarian of the Year twice, once in 2014 by the Greg Hill Foundation and again in 2018 by March of Dimes. He received his Bachelor of Hospitality Administration and Hospitality Administration/Management from Boston University.Additional Resourcesbartaco careersGiANT Worldwide1HuddleOneDineAnthony Valletta on LinkedInScott Lawton on LinkedInListen, rate, and subscribe!SpotifyApple PodcastsGoogle PodcastsYouTubeTikTok7shifts BlogCreditsHost & Executive Producer: D.J. CostantinoEditor: Fina CharlestonProducer: Samantha FungDesigner: Jake Sinclair

The Pre-Shift Podcast presented by 7shifts breaks down everything you've ever wanted to know about running a restaurant better. Conversations with some of the biggest names, newest players, and industry innovators bring key insights into how they grew their businesses.  Host DJ Costantino asks probing questions to get to know restauranteurs, chefs, and executives better and find out where they came from, how they got to where they are, and what lessons they learned along the way. On this episode, we're joined by Anthony Valletta, President of bartaco. Here are some of the highlights:How the restaurant industry has changed over Anthony's decade-long career Bartaco's heavy lean-in on technologyThe unique approach to training and career developmentBartaco's radical wage structureAnd how all of those practices have bartaco poised for growth in 2023About Anthony VallettaAnthony Valletta is a restaurant and hospitality industry veteran with over 20 years of experience and deep knowledge in growing brands both big and small. Throughout his career, Valletta has opened two dozen restaurants with varying concepts. He currently serves as the President of bartaco, the upscale street food restaurant brand with a coastal vibe in a relaxed environment, and was previously the Company's SVP of Operations. As President, Anthony is focused on helping bartaco grow while deepening its ties to local communities by creating jobs with growth opportunities. Prior to joining the bartaco team, Valletta served as Chief Operating Officer at restaurant tech concept, Birdcall. Other previous roles include Chief Operating Officer at fine dining concept Michael Mina in San Francisco, as well as Director of Operations at Del Frisco's Restaurant Group, where he oversaw locations in Chicago, Denver, New York City, Washington D.C., and Boston.Anthony is passionate about humanitarianism and has been named Humanitarian of the Year twice, once in 2014 by the Greg Hill Foundation and again in 2018 by March of Dimes. He received his Bachelor of Hospitality Administration and Hospitality Administration/Management from Boston University.Additional Resourcesbartaco careersGiANT Worldwide1HuddleOneDineAnthony Valletta on LinkedInScott Lawton on LinkedInListen, rate, and subscribe!SpotifyApple PodcastsGoogle PodcastsYouTubeTikTok7shifts BlogCreditsHost & Executive Producer: D.J. CostantinoEditor: Fina CharlestonProducer: Samantha FungDesigner: Jake Sinclair

Libby Znaimer is joined by David Peterson, former Ontario Liberal Premier, Lisa Raitt, Former Deputy Leader of Conservative Party of Canada, and Cheri DiNovo, an Order of Canada recipient and former Ontario NDP MPP. This past weekend, a video was posted online that showed Deputy PM Chrystia Freeland being verbally harassed by a man while she was in Grand Prairie, Alberta's City Hall. The Prime Minister and others have since publicly condemned the attack. But, this recorded video highlights something we've known for a long time: female politicians often face abuse and harassment both online and offline far too often. We've seen it with political leaders from all political stripes including Kathleen Wynne, Lisa McLeod, Gail Shea and many more. So, where does it end? And, will public safety minister Marco Mendicino create a plan to increase security for our politicians as the threats escalate? ---- CHAOS AT THE AIRPORT AND HOTELS BECOMING MORE LIKE AIRBNB STAYS Libby Znaimer is joined by Dr. Makarand Mody, Associate Professor of Hospitality Marketing and Director of Research at Boston University School of Hospitality Administration, Martin Firestone, President of Travel Secure Inc., and John Gradek, a faculty lecturer at McGill University in Montreal and a former executive with Air Canada. Today's central topic: it's been months since we've first started covering the chaos at Toronto's Pearson International Airport and flight delays and STILL it remains a problem. Libby details her first-hand account of this while traveling to Minnesota for a family reunion. And, while she made the trip, she came across another disappointment: she had booked an expensive stay at the Hyatt Hotel only to observe upon arrival that it operated more like an Airbnb and lacked amenities. It got her thinking about whether traditional hotels operating like Airbnbs have become a widespread trend these days. Our travel industry experts weigh in. Listen live, weekdays from noon to 1, on Zoomer Radio!

Steven Gardner is the Co-founder of QSR Franchise Development Group, a team of experts in the step-by-step process of creating, developing, and growing quick-service-restaurant (fast food) franchises. He has over 25 years of franchise development experience and has represented almost 100 brands including Chock Full o' Nuts and Energy Kitchen. He has helped open over 1,000 franchise locations as an independent development consultant. Steven holds a bachelor's degree in Business Administration from Questrom School of Business at Boston University. Anthony Leone is the Co-founder of QSR Franchise Development Group. He is a serial entrepreneur and experienced restaurant executive with a demonstrated history of building brands. Anthony is the Winner of the Torch Award from Florida International University, given to the most distinguished alumnus in their chosen field. Anthony holds a bachelor's degree in Hospitality Administration and Management from Florida International University. In this episode… In this episode of the SpotOn Series, Chad Franzen speaks with Steven Gardner and Anthony Leone about QSR Franchise Development Group. As the founders of the group, Steven and Anthony talk about the processes of developing franchises, expanding locations, and how their team of industry experts can help with every step.

Join us as we take a look at some real practical gifts of the Holy Spirit!

Join us as we take a look at some real practical gifts of the Holy Spirit!

Join us as we take a look at some real practical gifts of the Holy Spirit!

In this episode, we talk with Felicia White, who was recently the Vice President of Global Operations Training & Development for Church's Chicken and is now contributing her passionate approach to service and customer experience by providing tools and resources as a restaurant- industry consultant. THOUGHT #1"At the End of the Day, People Don't Care; Be Authentic" - Dr. Kym Harris-Lee THOUGHT #2"Don't Be Confused Between What People Say You Are and Who You Know You Are.” - Oprah WinfreyCONNECT:Blog: Felicia White, CHT,MBAEmail: feliciawhite411@gmail.comFacebook: Felicia WhiteInstagram: Felicia WhiteLinkedin: Felicia WhiteTwitter: Felicia WhiteBRAND & RESOURCE MENTIONS:"Look What You Made Me Do" (Taylor Swift) - YouTube.com "Count Chocula", "Boo Berry" (General Mills Monster Cereals) - GeneralMills.com Kellogg's - Kelloggs.comChurch's Chicken - Churchs.com Church's Women's Forum - RestaurantLeadership.com CHART - An Association of Hospitality Trainers - Chart.orgWomen's Food Service Forum - WFF.orgNorthwestern State University - NSULA.EduNation's Restaurant News - NRN.com Most Influential U.S. Restaurant Executives (Nation's Restaurant News Readers List) - NRN.comDr. Kym Harris-Lee - DrKymHarrisLee.com LGBTQ - acronym for lesbian, gay, bisexual, transgender, queer, or questioning. These terms are used to describe a person's sexual orientation or gender identity - Gaycenter.orgKat Cole - Linkedin.com Amanda Hite - Linkedin.comAshley Brundage - AshleyBrundage.com Neen James - NeenJames.com "Whiskers Outdoor World" (PBS) - PBSKids.org"Barney" (PBS) - PBS.orgOprah Winfrey - Forbes.com " I Don't Wanna Be" (Gavin DeGraw) - YouTube.comHard Rock International – HardRock.comBooky Call - BookyCall.combookstarPR - bookstarPR.comThoughts That Rock – ThoughtsThatRock.comCertified Rock Star - CertifiedRockStar.comLeadership That Rocks: Take Your Brand's Culture to Eleven and Amp Up Results (Jim Knight) - LeadershipThatRocksBook.comCulture That Rocks: How to Revolutionize Your Company's Culture (Jim Knight) – CultureThatRocks.comBlack Sheep: Unleash the Extraordinary, Awe-Inspiring, Undiscovered You (Brant Menswar) - FindYourBlackSheep.comRock ‘n Roll With It: Overcoming the Challenge of Change (Brant Menswar) – RocknRollWithIt.comCannonball Kids' cancer – CannonballKidscancer.orgBig Kettle Drum - BigKettleDrum.comSpectacle Photography (Show/Website Photos) – SpectaclePhoto.comJeffrey Todd “JT” Keel (Show Music) - JT KeelFELICIA WHITE'S BIO: Felicia White spent thirteen years as the Vice President of Global Operations Training and Development for Church's Chicken®. In her role, Felicia was responsible for managing global training for the Church's Chicken®, Texas Chicken®, and Church's Texas Chicken® brands. In addition to managing training, Felicia was a valuable member of the leadership committee for the Church's Equality, Diversity, and Inclusion Council. Felicia's extended contributions provided an essential role as the Co-Founder and Chair of the employee resource group Church's Women's Forum, and lead Church's LGBTQ+ employee resource groups. Felicia is a positive, energetic, engaging, and dynamic leader who is defining HER normal and believes it is vital to connect with each individual to support their growth and development. The essence of who you are should be felt in every word, image, and experience in training. Felicia is redefining executive presence by influencing others to be themselves and their best selves. Along with her work at Church's® and serving as a volunteer and board member with CHART (Council of Hotel and Restaurant Trainers), Felicia is a volunteer member with the Women's Foodservice Forum. In addition, she is a sought-after subject matter expert in the area of Front-Line Leadership Development and delivers consulting to various organizations in building leadership development and mentorship programs.Felicia holds an Associate's degree in Culinary Arts, a Bachelor's degree in Hospitality Administration, and a Master's Degree in Business Administration. Felicia is currently enrolled in a Doctor of Education in Adult Learning and Development program at Northwestern State University with an anticipated graduation date of Spring 2025. Additionally, Felicia was recognized as one of the most influential restaurant executives in the country in The Power List: Reader Picks (2020) by Nation's Restaurant News and selected as the winner in the Innovator category in the 2020 Top Women in Restaurant Technology at the Multi-Unit Restaurant Technology Conference.

On this episode I chat with Chef Sandhya Kumar. There is nothing better than your passion being your profession. And that is exactly what Chef Sandhya Kumar has always believed in. Passion for cooking hit Sandhya at an incredibly young age owing to her grandmother's influence. Her Mom let her loose in the kitchen where she made lots of cake and a lot of mess Pursuing her passion, she acquired her bachelor's degree in Hotel Management and Hospitality Administration from The Institute of Hotel Management, Kovalam. Sandhya was trained by the head chefs at The Oberoi, Bangalore and Marriott Chennai, before starting her career at Four Seasons. She worked in the culinary department at Four Seasons Hotel, Mumbai where she gained valuable experience working under reputable international chefs across various cuisines ranging from Japanese, Chinese and Thai to Italian and French. Chef Sandhya recently did a major feature film project with Bollywood actor Saif Ali Khan in the remake of Jon Frauveau's Hollywood movie ‘CHEF', which released in October 2017 in India. She was the Stylist and Consultant for the movie. “Cooking in my family was a skill, handed down over generations, from my grandmother to my mom and now to me, something I'd like to call my legacy. I would like to make a mark and give back to this global community, what I have learnt over time from some extremely gifted people and what I carry within me, my heritage” – Chef Sandhya. She was on the lookout for a change when home and her brainchild ‘Indulge In' came calling. As an enterprise, our primary focus is to help upcoming restauranteurs in setting up their dream projects the way they want it, however big or small. Indulge In provides technical assistance in developing a restaurant concept, understanding the market, design and implementation, operational strategies and business management, human resource handling and marketing approaches that are tailored to your specific needs. She also organises regular Culinary Workshops, in either a corporate format or for individuals, to help them learn the basics of cooking and preparing easy, healthy meals at home. Food styling is what gives the first impression of your product to your target audience. Indulge In works with top photographers, cinematographers and branding companies in the field to better the portfolio of your brand, which can make your customers crave your product. Indulge In started off as a small home-catering business when I had left Four Seasons and was back in my hometown. Mostly catering to friends and family for their small, exquisite events where they had the liberty to indulge in food that they loved to eat but couldn't find in the city. Then it slowly grew into a restaurant consultancy where people want me to help their dreams of owning a restaurant become a reality. I kept the same name as Indulge In, as I wanted them to know they could be free to indulge in their dreams and the worrying, and getting things done part can be left to me. So, Indulge In by Sandhya came into realisation along with other people's dream projects. She took yet another leap by joining for her master's degree in Food Design and Innovation at the Scuola Politecnica di Design in Milan, Italy and is currently exploring and learning what the future, a more sustainable future might hold for the Food & Beverage industry. ~~~ Chef Sandhya Follow us on Instagram & Facebook : https://www.instagram.com/travelingchef_sk/ http://i.instagram.com/indulge.in/ https://m.facebook.com/catererindulgein Leave a review on Apple, and go to linecookthoughts.com for more info on the brand. --- Send in a voice message: https://anchor.fm/raymond-delucci/message

Welcome to Episode 702 in which we bring you an episode from the wine2wine 2021 Clubhouse Marathon. In this episode, Chris Scott host of the UK Wine Show interviews Maureen Downey. Listen in and enjoy. The wine2wine 2021 Clubhouse Marathon was a collaboration between the Italian Wine Podcast, The UK Wine Show, Interpreting Wine & Bevology Inc. Before telling you more about our great episode we want to give a shout out to our new Sponsor Vivino! the world's largest online wine marketplace - The Vivino app makes it easy to choose wine. Enjoy expert team support, door to door delivery and honest wine reviews to help you choose the perfect wine for every occassion. Vivino - Download the app on Apple or Android and discover an easier way to choose wine! Find out more about by visiting: https://www.vivino.com/IT/en/ or download the app: https://www.vivino.com/app About today's host: Chris Scott was born in Dunedin, New Zealand and studied at Canterbury University where he graduated with first class honours in electrical engineering. He was a keen rower and was proud to have rowed for the New Zealand junior team at the age of 16. As a student he worked hands-on in the vineyards of Canterbury but it wasn't until after he had settled in London that his interest in wine developed. He met Jane his wife in 1999 and they married in 2001, the year they began their wine studies before setting up ThirtyFifty in 2002. About The UK Wine Show The UK Wine Show is all about wine and the UK wine scene. They interview winemakers, consumers, wine bar owners, scientists, you name it, if it is about wine in the UK they will cover it. Almost all good wine from around the world washes up on these shores so listeners find out more about the people behind the wines that are making a splash. If you want to learn more about today's guest, you can by visiting: https://www.thirtyfifty.co.uk/uk-wine-show.asp About today's guest: Maureen Downey is the foremost global authority on wine fraud, counterfeit wine and fine wine authentication. She has advised the FBI and the US Department of Justice in a number of high-profile counterfeit cases, including that of Rudy Kurniawan. With a degree in Hospitality Administration from Boston University and her sommelier certification in hand, Downey spent five years managing some of New York's top restaurants including Lespinasse, Felidia and Tavern on the Green. In 2000, Maureen joined auction house Morrell & Company as a fine and rare wine specialist, with subsequent stints at Zachys, and Bonhams & Butterfields. She founded Chai Consulting in 2005, providing wine collection authentication and management services. In 2012, industry magazine Drinks Business named Maureen one of the “Top 50 Most Powerful Women in Wine.” If you want to learn more about today's guest, you can by visiting: https://www.linkedin.com/in/maureen-downey-dws-cwe-1817305 https://www.chaivault.com/ Let's keep in touch! Follow us on our social media channels: Instagram @italianwinepodcast Facebook @ItalianWinePodcast Twitter @itawinepodast Tiktok @MammaJumboShrimp LinkedIn @ItalianWinePodcast If you feel like helping us, donate here www.italianwinepodcast.com/donate-to-show/ We also want to give a shout out to our sponsor Ferrowine. The largest alcoholic beverage shop in Italy since 1920! They have generously provided us with our brand new Italian Wine Podcast T-shirts, and we love them! Check out Ferrowine's site, they have great wines, food pairings and so much more! https://www.ferrowine.it/ Until next time, Cin Cin!

הזמינו אתכם לצ'ייסר על חשבון הבית? מה קורה לנו כשמישהו נותן לנו מתנה? מה קורה לאחרים כשאנחנו עושים להם טובה?מסתבר שמעבר לחוויית ההפתעה הנעימה והשמחה, נלווית לזה גם תחושת מחויבות. נורמות חברתיות ורגשות אשם גורמים לצורך להחזיר.במילים פשוטות: אנשים נוטים להחזיר למי שעושה להם טובה. לאפקט הזה קוראים אפקט ההדדיות (RECIPROCITY) והוא אחד מששת עקרונות השכנוע של הפסיכולוג רוברט סיאלדיני.מנהלי מוצר, שיווק ומכירות עושים שימוש באפקט ההדדיות: החל מתקופות ניסיון, דרך מתן מידע בעל ערך ועד קופונים ומתנות אישיות. אגב, זאת ההזדמנות להזכיר לכם שאנחנו מפרסמים את הפרק הזה במיוחד בשבילכם ולגמרי בחינם :) ~~~

Boston University School of Hospitality Administration's Master of Management in Hospitality program launched this fall with a new concentration in senior living. The school believes it is on the cusp of a massive shift in how Americans view aging and where new opportunities lie for the hospitality industry. Episode 342 of Lodging Leaders podcast explores how hospitality professionals are aligning interest and innovation with what one researcher calls “the longevity economy.”

Kiersten and Julien Saunders of Rich and Regular are on a mission to inspire better conversations about money. Kiersten describes herself as a recovering perfectionist who spent her 20s climbing the Corporate Ladder. Although she was outwardly successful, she was in debt with no financial plans for retirement. When her husband Julien told her about the financial independence movement, she was initially skeptical but came around and, a  few years later, was able to quit her full-time job at 35. Julien Saunders has a degree in Culinary Arts, a BBA in business/Hospitality Administration, and an MBA in Marketing. His career has ranged from preparing fine dining meals, project management, distribution, and brand marketing, white he built a real estate portfolio on the side. Julien spends his time growing the couple's online business, exploring other entrepreneurial ventures in emerging industries, and inspiring the Black community to build generational wealth. 

Ice Cream Girl Co https://icecreamgirlco.wordpress.com/ @IceCreamGirlCo Email: IceCreamGirlCo@gmail.com Sarah Cochran, Owner/Founder Sarah has loved eating and making ice cream for as long as she can remember. She remembers going into a local ice cream shop at 12 with her first resume to ask if she could shadow for the day to learn how they make ice cream. Later on, her first job in her hometown of Vail, Colorado was scooping ice cream after school. Since then, she studied Hospitality Administration at Cornell University and then moved to Chicago, IL. After graduating she worked for Stephanie Izard at Girl & the Goat, Little Goat Diner, and Duck Duck Goat, which is where the nickname “Ice Cream Girl” was born. She then took a year off to travel the world in search of crazy and unique ice flavors to make. Her favorite flavor of ice cream is chocolate.

As the Vice President of Global Programs for Real Estate & Workplace Services, Bakker leads Google’s renowned workplace programs and services such as food, transportation, events, guest services, sustainability, placemaking as well as fitness, massage and well-being. Bakker is focused on providing integrated offerings and experiences that enable Google to thrive. He is also focused on supporting the growth and future of Google through the scaling of these programs, ongoing innovation and partnerships. Bakker has spent over 25 years in global hotel and food and beverage operations, creating and building out partnerships, hotel F&B developments, openings, and food experience design. Before joining Google, Bakker worked for Starwood Hotels & Resorts Worldwide  in various roles for 17 years. From 2012 to 2017, Bakker led Google’s Food program, supporting all food service related activities and initiatives for Google’s global community as well as developing internal and external partnerships to explore and tackle the challenges and opportunities of the broader food systems. Bakker continues to be very involved in the ever-evolving and growing intersection of food, health, and sustainability through various roles and organizations around the world such as the World Business Council for Sustainable Development Food and Nature Board, the EAT Forum Advisory Board,, the Yale School of Management Center for Customer Insights' Advisory Board and the Culinary Institute of America’s Menus of Change Business Leadership Council.Bakker holds a Bachelor of Business Administration degree from the Hotel Management School Maastricht (The Netherlands), an MBA from the University of Bradford (United Kingdom), a Master’s of Hospitality Administration degree from the University of Nevada (USA) and a Master’s degree in Real Estate and Construction Management from the University of Denver (USA).Michiel’s podcast and book recommendations:The Land of the Giants podcastEssentialism. The disciplined pursuit of less (Greg McKeown)Team of Teams. New rules of engagement for a complex world (General Stanley McChrystal with Tantum Collins, David Silverman and Chris FussellLeading WIthout Authority (Keith Ferrazzi)Locked In: The true causes of mass incarceration and how to achieve real reform (John F. Pfaff)The Death of Expertise The Campaign against knowledge and why it matters (Tom Nichols)

BU students find their matches! Today on East to West, we cover the rally protesting anti-Asian hate that occurred on Saturday in Nubian Square, the School of Hospitality Administration's announcement of a new concentration in Restaurant Management and Experiences, Massachusetts State lawmakers calling for changes in the definition of “hate crime” and more!FEATURING: Sarah Wager, Mia Parker, Katrina Liu, Charles MooreWRITTEN BY: Jackson Machesky, Veronica Thompson, Mia Parker, Nellie Maloney, Sarah Wager, Katrina LiuEDITED BY: Mia ParkerBASED ON DFP PIECES BY: Sam Trottenberg, Madhri Yehiya, Samuele Petruccelli,  Molly Farrar, Jane Avery, Emily Stevenson, Colbi Edmonds, Isabella AbrahamMUSIC:Acid Trumpet by Kevin MacLeodLink: https://incompetech.filmmusic.io/song/3340-acid-trumpet License: http://creativecommons.org/licenses/by/4.0/Backbay Lounge by Kevin MacLeodLink: https://incompetech.filmmusic.io/song/3408-backbay-lounge License: http://creativecommons.org/licenses/by/4.0/ Ultralounge by Kevin MacLeodLink: https://incompetech.filmmusic.io/song/5010-ultralounge License: http://creativecommons.org/licenses/by/4.0/ 

BU students find their matches! Today on East to West, we cover the rally protesting anti-Asian hate that occurred on Saturday in Nubian Square, the School of Hospitality Administration's announcement of a new concentration in Restaurant Management and Experiences, Massachusetts State lawmakers calling for changes in the definition of “hate crime” and more!FEATURING: Sarah Wager, Mia Parker, Katrina Liu, Charles MooreWRITTEN BY: Jackson Machesky, Veronica Thompson, Mia Parker, Nellie Maloney, Sarah Wager, Katrina LiuEDITED BY: Mia ParkerBASED ON DFP PIECES BY: Sam Trottenberg, Madhri Yehiya, Samuele Petruccelli,  Molly Farrar, Jane Avery, Emily Stevenson, Colbi Edmonds, Isabella AbrahamMUSIC:Acid Trumpet by Kevin MacLeodLink: https://incompetech.filmmusic.io/song/3340-acid-trumpet License: http://creativecommons.org/licenses/by/4.0/Backbay Lounge by Kevin MacLeodLink: https://incompetech.filmmusic.io/song/3408-backbay-lounge License: http://creativecommons.org/licenses/by/4.0/ Ultralounge by Kevin MacLeodLink: https://incompetech.filmmusic.io/song/5010-ultralounge License: http://creativecommons.org/licenses/by/4.0/ 

Born and raised in Hong Kong, Rachel Geicke grew up in an international business hub. She started her first business in the entertainment industry at age 16, turning a profit and leveraging this experience to gain roles with Pepsi China, the Peninsula Hotel in Shanghai, and the Hilton Queenstown. As a previous member of the Hong Kong National Field Hockey team and the Boston University Rowing team, Rachel truly understands the power of food as functional fuel. At the age of 20 she was diagnosed with Celiac disease along with several food allergies which drove her to explore alternative diets and primal ingredients. Rachel graduated from Boston University’s School of Hospitality Administration, where she first created Snow Monkey in her college apartment. As the steward of Snow Monkey’s vision, brand and sales, Rachel has led Snow Monkey to secure a spot in the prestigious Chobani Food Incubator and expand distribution from 0 to 1,200 retail locations in only 2 years, rightfully landing her a spot on the 2019 Forbes 30 Under 30 list. Equally comfortable pitching to venture capitalists as she is stocking Snow Monkey pints on retail shelves, Rachel is invigorated by work that breaks barriers and paves the way for societal advancements. We discuss being a female owned company in a male dominated industry, how to start a food start-up, enrolling your team in the mission, applying Economies of Scale in your product based business and so much more.

Support the Breakfast Leadership Network! Burnout Proof Your Life Online Course. Enter the code NINETY at checkout, to save 90% off the course:https://breakfastleadership.teachable.com/p/burnout-proof-your-lifeHire Michael to speak at your event: https://BreakfastLeadership.com/speakingBuy Michael's life altering book: 369 Days: How To Survive A Year of Worst-Case Scenario: https://www.amazon.com/369-Days-Survive-Worst-Case-Scenarios-ebook/dp/B074CCLKZP/ref=sr_1_1?ie=UTF8&qid=1502047423&sr=8-1&keywords=369+daysContribute on Patreon: https://www.patreon.com/bfastleadershipOr PayPal: https://www.paypal.me/bfastleadershipBreakfast Leadership Network Merchandise: https://teespring.com/stores/breakfast-leadership-networkLike, Rate and Review the Breakfast Leadership Show on Apple Podcasts: https://podcasts.apple.com/ca/podcast/breakfast-leadership/id1207338410------Karen Mangia is an internationally-recognized thought leader whose TEDx appearance, keynotes, blogs and books reach hundreds of thousands of business leaders each year. She is the author of Working from Home: Making the New Normal Work for You (Wiley) http://bit.ly/wfh-karenmangia, Listen Up! How to Tune in to Customers and Turn Down the Noise (Wiley) https://bit.ly/listenup-karenmangia and also Success With Less (Marie Street Press) http://bit.ly/SWL-BOOK. A prolific blogger and sought-after media interview, she has been featured in Forbes and regularly contributes to Thrive Global https://thriveglobal.com/authors/karenmangia/ and ZDNet.As Vice President of Customer and Market Insights at Salesforce, she engages current and future customers around the world to discover new ways of creating success and growth together. She serves on the company’s Work from Home Taskforce, where she is helping the company’s 50,000+ worldwide employees to better adapt to a work-from-home environment. Passionate about diversity and inclusion, she also serves on the company’s Racial Equality and Justice Taskforce. Prior to Salesforce, she spearheaded Customer Satisfaction and Experience at Cisco Systems.Strategic - Her strategies for customer listening, customer success and customer insights are central to the market impact of multiple companies, from Fortune 500 giants to privately-held businesses around the world. She is the Chair of the Customer Experience Council for the Conference Board and Executive Sponsor for YPO (Young Presidents Organization).Passionate about customer success, Karen began her Fortune 100 career at AT&T - an experience she details in her new book, Listen Up! She holds a BS degree in international business and a Masters in Information and Communication Sciences, both from Ball State University, as well as an Associates Degree in Hospitality Administration from Ivy Tech.Recognized with the Centurion Award, Hall of Fame Honoree and a Graduate of Distinction from Ball State University; part of the 40 under 40 in the Indianapolis Business Journal; and Ivy Tech Distinguished Alumni Award. She is a trained chef, and is active in numerous community organizations, including serving on the board of the Indianapolis Symphony Orchestra and Ball State University.@karenmangia (Twitter)https://www.linkedin.com/in/karenmangia/karenmangia (Instagram)

The majestic island of Sicily has always been a source of wine since Greek times. Over the centuries many populations have conquered it: Turks, Romans, Etruscan, French and English to name but a few. Those rulers have shaped the styles of wine that are produced today.During its high times, Sicilian wines were some of the most celebrated in the world but a series of poor decisions turned the image of Sicilian wines into what was described as the “Wine Lake”. In this episode, we will explore the early history of the island’s wines, the later influence of Englishmen and how the modern wine revolution come into place. The days of the production of wines sold in bulk to France and North Italy are long gone but are important to understand the dynamics of the wine production of Sicily today.Bill Nesto MW tells the story of how in the 80s the exploration of skin contact wines begin, both in Sicily and Friuli Venezia Giulia which has then lead to the global revolution! My guests today are, Frances Di Savino and Bill Nesto MW, authors of ‘The world Of Sicilian wines’. They believe Sicily is going through a renaissance as they describe it as ‘one of the most vibrant wine regions in Italy’. Sicily has learnt from its ancient history. In their book they offer a comprehensive view of the island’s heritage, regions and grapes varieties. Bill Nesto Master of Wine, teaches at the Boston University: Metropolitan College (Programs in Food & Wine) and the School of Hospitality Administration and Fran is a corporate attorney who has a background in medieval and Renaissance studies and is Bill’s partner in life and on the wine road. Bill and Frances, are the authors of the ‘The world of Sicilian Wines’(University of California Press, 2013) winner of that year André Simon Book Award and Chianti Classico: The Search for Tuscany’s Noblest Wine (University of California Press, 2016), We can expect a interview with them on Chianti Classico in near future, and both books will soon be available in the Wine Bookshop on Mattiascarpazza.com. A special thanks today to guests Frances Di Savino and Bill Nesto MW. For more on Sicily I would suggest the following: https://www.wine-searcher.com/regions-sicilyhttp://winesofsicily.com/ www.marcodebartoli.com/en/https://www.frankcornelissen.it/ https://settesoli.com/

The global pandemic has accelerated digital transformation in all industries and made lasting business and human impact. Silicon Valley and Bay Area companies have, in many ways, been ahead of the curve and the center of attention for continued innovation. Hear from business leaders from leading Bay Area companies, large and small, on how they are building the business resiliency to outmaneuver uncertainty and thrive in the new world that has demanded rapid business changes; the role of technology and the cloud in maximizing employee and customer engagement and productivity; gaining or regaining brand and organizational trust; and more. Join us for an interactive panel discussion and live Q&A. Meet our panelists: Sally Gilligan is the chief information officer and head of strategy for Gap Inc., overseeing the company's corporate strategy team and technology organization that serves as the engine that drives retail, e-commerce and global enterprise technology for millions of customers. Gilligan has been with Gap Inc. for more than 16 years, serving in a variety of roles in the organization with a focus on process and economic optimization. Prior to serving as CIO, she served as senior vice president of product operations and supply chain strategy, leading a global team responsible for building and deploying capabilities to enable the end-to-end, demand-based operating model. Sally holds a Bachelor of Science degree from Georgetown University in Washington D.C. and a Masters in Business Administration from the University of Chicago. Everett Harper is the CEO and co-founder of Truss. Truss builds software and infrastructure to help companies and public agencies scale and modernize digital services. They apply expertise in human-centered design, engineering, product, infrastructure, and security to clients such as healthcare.gov, Nuna and DOD-Transcom, enabling them to deliver impactful, sustainable products and services to more than 20 million customers and end users. Harper graduated from Stanford University (MBA, M.Ed) and Duke University (BSEE, Biomedical Engineering), where he was an A.B. Duke Scholar. Karen Mangia is vice president of customer and market insights at Salesforce, engaging current and future customers around the world to discover new ways of creating success and growth together. She serves on the company's Work from Home Taskforce, where she is helping the company's 50,000+ worldwide employees to better adapt to a work-from-home environment. She holds a B.S. degree in international business and a Masters in Information and Communication Sciences, both from Ball State University, as well as an Associates Degree in Hospitality Administration from Ivy Tech. Scott Bowden is managing director, software and platforms industry lead for North America, at Accenture. In this role, Bowden is focused on supporting a diverse portfolio of platform companies to innovate and operationalize for long-term success. This includes supporting rapid customer expansion, protecting customer and user communities, and equipping a growing workforce with the technology and process tools to be successful. A key facet of Bowden's responsibilities is to develop Accenture's S&P industry thought leadership, build employees' industry skills and foster collaboration across Accenture's businesses supporting the S&P industry. Over his career with Accenture, Bowden has worked with U.S. and international clients across industries, including consumer products, publishing, high tech, software and platforms. He has most recently led Accenture's efforts in enabling new economy hyper growth companies from pre-IPO unicorns to post-IPO profitable enterprises. Bowden received a Bachelor of Science in industrial economics from Union College with a minor in mathematics and philosophy. Learn more about your ad choices. Visit megaphone.fm/adchoices

Sandra King is a highly respected marketing and communications consultant. She has led teams in sales, marketing, communications and brand development. Sandra has worked with organizations such as Time Magazine, the Boston Red Sox, the UMass Boston and WGBH, one of America’s most storied PBS outlets. In addition to running her own marketing consulting firm STKing Associates, Sandra is a lecturer at Boston University for both the School of Business and the School of Hospitality Administration. She also guides the mentoring program for health sector MBA students at Boston University. As if all this isn’t enough, Sandra is a principal with the CREST internship program that places underrepresented minority college students and women in the commercial real estate industry. She is also on the board at Daily Table, a nonprofit community grocer dedicated to providing fresh and nutritious food to communities most in need at affordable prices. Sandra has also served on boards for WGBH, New England Baptist Hospital, The Museum of African American History and REACH, an organization dedicated to eliminating domestic violence.Davida Dinerman recently had a fascinating and wide ranging conversation with Sandra King on the Look Left @ Marketing Podcast. Here are just a few of the highlights: 04:35 - Sandra’s path to a marketing career06:48 - Listening skills are vital to a successful marketing professional09:05 - Classic marketing books that are a must-read14:40 - How has higher education handled COVID-19?23:41 - Young professionals starting careers in the year of remote work environments29:13 - Sandra’s multi-faceted consulting experience 34:46 - Is progress being made in hiring a diverse workforce? 38:15 - How did corporate America handle this year’s civil rights 41:51 - The importance of working with non-profit organizationsNOTABLE QUOTESOn the art of listening: "If I am pitching an account and I go in for the first meeting with a prospective client, part of my discipline and the discipline of the people that I try to instill with the people I work with is to do less talking and more listening. Let's ask a question and step back so we can hear the issues that this organization, this individual, this group might be grappling with. How are they framing it? Are there some key words, some trigger expressions that you should be capturing?"As a college lecturer, she's concerned for new graduates entering a workforce where important mentoring and networking opportunities aren't as easy to cultivate as in the past: "If I look back at the first job I had, I'm still in touch with those people. I know a lot about their families. They know all about mine because we spent physical time together. We traveled together. We did research projects together. We walked down the hall and had a cup of coffee together. That dynamic is not here right now and it won't be for a while. So trying to figure out what you can replicate in the virtual world to give that same sense of community is one of the challenges that these organizations are facing right now."Sandra's thoughts on progress toward more equitable hiring: “You need to look differently at what your sources of resources are for students and for prospective employers. It's beginning, there's a confluence, as you know, societally of a bunch of things happening right now. There is a feeling that most people have been talking the talk, but not walking the walk. And therefore, we are at a point where we feel that society needs to do the latter, which is walk the walk and walk the talk.”###

Sloan Dean is CEO of Remington Hotels. He's been making some difficult choices in the wake of covid-19 and shares his experiences while delivering some positive messaging. Then Anthony Melchiorri and I are joined by Arun Upneja, Dean BU School of Hospitality Administration, Asst Prof Taylor Peyton, and Faculty Chair Leora Halpern Lanz, ISHC to discuss how students and teachers are adapting during this temporary new reality.

Sloan Dean is CEO of Remington Hotels. He's been making some difficult choices in the wake of covid-19 and shares his experiences while delivering some positive messaging. Then Anthony Melchiorri and I are joined by Arun Upneja, Dean BU School of Hospitality Administration, Asst Prof Taylor Peyton, and Faculty Chair Leora Halpern Lanz, ISHC to discuss how students and teachers are adapting during this temporary new reality. This is an audio version of today's LinkedIn Live broadcast.  

Last week, part one of our report on Airbnb looked at the home-sharing giant's impact on hotel business performance. We reported on a study that shows for every 100 percent increase in Airbnb accommodations in a market, hotel RevPAR declines by an average 3 percent. We also reported a growth in the number of whole houses on online distribution channels as homes become “investor units.” Meantime, more everyday homeowners have warmed up to the idea of making some extra money by sharing their digs with short-term travelers. This week, in part two, we explore what's good and smart about Airbnb and how hotels can successfully vie for travelers' bookings and loyalty. We also take a look at new lodging trends spurred by the home-sharing movement. We talk to Leslie James, head of marketing at AirDNA, a data research platform for the home-sharing industry. We hear from Paul Breslin of Horwath HTL and Mark Woodworth of CBRE Hotels Americas Research about the new generation of travelers driving the home-sharing trend. We also talk more with Makarand Mody, a researcher and assistant professor at Boston University School of Hospitality Administration who has published several studies about Airbnb and the home-sharing phenomenon. And with Hans Detlefsen of Hotel Appraisers and Advisors, who has ideas about hotel companies adopting some Airbnb business practices.

More than 10 years ago, the short-term home rental industry began to shapeshift with the birth of Airbnb. The technology company has quickly grown from a small peer-to-peer home-sharing platform into a virtual behemoth with more rooms than any hotel company on the planet. Today, Airbnb has more than 4 million listings in nearly 100,000 cities, and two million people stay in an Airbnb-listed home every night. In this episode, we examine the impact of Airbnb's growth on U.S. hotel performance. It's big topic, so we broke it down into two parts. In this first installment, we talk to Makarand Mody, an assistant professor at Boston University's School of Hospitality Administration and co-author of the academic paper on Airbnb's disruptive impact in key hotel markets. We hear from Hans Detlefsen of Hotel Appraisers and Advisors, which studied Airbnb's market share of U.S. lodging demand, and from Thomas O'Shaughnessy, head of research at Clever Real Estate, an online agency. We also share information provided by Airbnb, which declined to provide someone to interview.

This episode of Lodging Leaders explores why women in business often don't negotiate and why they don't win at the negotiating table as often as their male counterparts. We identify some fundamental stumbling blocks and barriers to women's ability to get what they want. And we offer experts' advice on how to craft a negotiation strategy that works. We talk to Nancy Medoff, a former leader in sales and marketing at Marriott International, and now founder of AthenaWise Strategic Solutions, a sales and marketing consulting firm. She is also on the faculty at the School of Hospitality Administration at Boston University. We hear from Denise Reyes, a doctoral student at Rice University in Houston, who studies industrial and organizational psychology; and from Taylor Peyton, founder of Valencore Consulting. She is a professor at Boston University's hospitality school, teaching leadership, organizational behavior and human resources.

DeAndre Wilson and Manuj Aggarwal discuss How to avoid mistakes that are likely to halt the progress of your new business and also on how to create an effective business plan development.What are you waiting for? Tune In Now!..and don’t forget to leave an honest review!In this episode we will learn:How to develop a killer business plan for your business that will last the yearsHow to be prepared and be patient when getting startedAbout the terrible mistake businesses make in their early years and how to avoid themTaking help from other people and resourcesAsk for help from community or consultants and offer services in exchange for adviceLack of planning may hurt the businessLearn to seek help and delegate the work to professionalsHow to use social media to your advantageWork out Pros and Cons with a board of peopleFind out what market needs and seize opportunities presented in the market placeAbout DeAndre WilsonDeAndre is an entrepreneur, culinary curator, brand builder, and small business owner. He is the co-founder and co-owner of Turn Table, LLC.Education – Bachelor of Hospitality AdministrationExperience – As a college student, DeAndre along with his co-owner, Chef Jeff began conceptualizing and charting up a roadmap for an innovative catering model and dynamic brand, the Turn Table Brand, now recognized regionally for remixing recipes to create visually enticing cuisine with a distinctive flavor.Accomplishments – Co-founded and co-owns a small business start-up that is running excellently on a business plan developed 5 years ago before it was founded; Recently selected by the Southwest Indiana Service Corp of Retired Executives (SCORE) to be a small business mentor and regularly speak to students and early-stage entrepreneurs about business start-ups and his experiencesFun Facts – He is learning what success looks like in a small business startup in the emerging mid-size metropolitan market. He is a young entrepreneur who encourages other young and soon-to-be entrepreneurs.Links & Mentions from This Episode:Link to Turn Table, LLC website: https://www.turntablellc.com/ZIVAOnline meditation course: https://go.tetranoodle.com/z1TetraNoodle consulting services: https://www.tetranoodle.comTetraNoodle professional training: https://courses.tetranoodle.comThanks for Tuning In!Have some feedback you'd like to share? Please leave a note in the comments section! Enjoyed the episode? Kindly share it with your friends. Don’t forget to subscribe to the show on iTunes to get automatic episode updates for our “Bootstrapping Your Dreams Show!”And finally, please take a minute to leave us an honest review and rating on iTunes. They really help us out when it comes to the ranking of the show and I make it a point to read every single one of the reviews we get. Please leave a review here: https://itunes.apple.com/us/podcast/bootstrapping-your-dreams-show/id1453077497 Stay happy & curious!Support the show

  In this episode, we discuss how Kirk Kelewae got his start in hospitality, never-ending transitional moments, rewarding ambition, taking initiative, creating opportunities for yourself, creating a culture where people feel they can contribute and grow, why mentoring is a "two way street",  how to make special experiences, establishing trust with your guest, the transition to management, why being management means you have to work even harder, how to critique a best friend, the importance of opening yourself up to feedback, how to management managers, why you should never higher someone just to "fill a role" and transitioning from fine-dining to fast-casual.   Kirk Kelewae is a graduate of Cornell University where he studied Hospitality Administration and Management. In 2008 he joined the team at the Eleven Madison Park as a food runner, which lead to becoming Dining Room Manager, which lead to becoming service director, which eventually lead to becoming General Manager. In 2017 Eleven Madison Park earned the #1 spot on the San Pellegrino Worlds 50 Best Restaurants. Today, Kirk GM at Made Nice.

Ron Whitfield is an Executive General Manager with ResortQuest by Wyndham in Destin Florida. He earned his Associate of Arts Degree from the University of West Florida and a Bachelors of Science in Hospitality Administration from Florida State University with an emphasis in Resort and Club Management. Ron has been in the Vacation Rental Industry read more

Ted Hawkins got his start in hospitality working summers in various restaurants on Waikiki Beach, Hawaii. Soon after graduating Boston University's School of Hospitality Administration, Ted was hired at Chef Barbara Lynch's Menton restaurant, as a kitchen server and quickly moved to a front server role. Over the next 4 years Ted climbed the ranks within the Barbra Lynch Gruppo to serve as Assistant General Manager of Lynch's, No. 9 Park. Today, Ted serves SRV, a Coda Group restaurant, as the General Manager and Wine Director.

In today's episode, Liz shares her personal health journey along with helpful tips and ideas that we can all learn from and implement into our own healthy lifestyles.  Liz Della Croce is the creator and author of The Lemon Bowl, a healthy food blog. Since 2010, Liz has been creating delicious recipes using real ingredients with an emphasis on seasonality. Liz has appeared live on the TODAY Show and tapes regular cooking segments for her local NBC and ABC affiliate stations.  Liz’s recipes and food photography have been featured in various publications including Shape Magazine, Food Network blog, Real Simple, The Cooking Channel, TODAY Food and more.    Through healthy eating and regular exercise, Liz has successfully achieved a personal weight loss milestone and has a passion for helping others reach similar goals. In 2013, Liz launched Healthy Habits, a feature on The Lemon Bowl where her loyal readers and growing audience can find practical advice, resources and information on creating and maintaining a healthy lifestyle. Liz graduated from Boston University with a degree in Hospitality Administration and a minor in Marketing Management.   She and her husband reside in Grand Rapids, MI along with their two young boys. Connect with Liz directly on Twitter, Pinterest, Facebook. Liz’s Suggested Recipes:  Slow Cooker Chicken Curry Slow Cooker Lebanese Green Beans and Beef Chicken and Broccoli Stir Fry Middle Eastern Salad with Lemon and Mint Chocolate Orange Protein Smoothie

Chris Himmel got is start in the hospitality industry doing odd jobs for his families' restaurants. This early exposure ignited his passion for the restaurant industry and that passion carried him to study at Cornell School of Hospitality Administration in Ithaca, NY. After graduating he mastered his craft working under the tutelage of two industry greats; Danny Meyer of Union Square Hospitality Group and Thomas Keller of the French Laundry. Today, he's applying what he's learned as Executive Vice President for Himmel Hospitality Group, which consist of Grill 23 and Bar, Harvest and Post 390. Most recently Himmel was included in the Boston Business Journal's “40 under 40” and Boston Magazine recognized Grill 23 and Bar as being one of Boston's Top 50 Restaurants.  

Mr. Isadore Sharp, Founder, Four Seasons Hotels & Resorts speaks with Dean Muller, Boston University School of Hospitality Administration, about the value of a hospitality education.