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In this episode, Jeff Compton is joined by Cody Fallon, owner of a one-and-a-half bay mechanic shop in Newark, Ohio. Cody reflects on his journey from working at major companies to running his own business, sharing insights on the importance of organization and preventative maintenance. Jeff emphasizes the significance of continuous professional development and hands-on training, highlighting how these elements are crucial for success in the automotive repair industry.00:00 Left for heavy equipment opportunity at another company.05:16 Constant issues, limited support, and suggestions are often ignored.08:47 Flexible work schedule; task-dependent start and end.10:35 Good money, freedom nice, but not returning.17:09 Preventative maintenance neglect leads to costly fixes.19:05 Didn't get along with Kokosing's fleet manager.24:08 Service information is essential for practical training success.25:10 Hands-on learners prefer practical demonstrations over reading.30:13 I accidentally discovered the podcast ASOG group on Facebook. Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff
I denne episoden hører vi fra Håkon Mathiesen, gründer og daglig leder i Ship O'Hoi.Det er en båtdelingstjeneste, eller en AirBnB for båter, som han lanserte sammen med sin co-founder i mai i fjor. Kun to mnd etter lansering hadde de 3000 registrerte brukere. Nå er tallet over 13.000 og øker for hver dag. De er tilstede i både Norge og Sverige, med ambisjoner om videre vekst ut i Europa og til andre kontinenter. I august har de også en pågående kampanje hos Folkeinvest, så her er det muligheter for å bli med på et eventyr som kan bli kjempestort!I denne episoden snakker vi om hvordan Håkon startet selskapet, fra en idé som dukket opp på en varm sommerdag på sjøen, og bygget det til å hente 2,4 millioner i første emisjon og ha ambisjoner om å bli nordens største båtdelingstjeneste på kort tid.Håkon deler også gode tips og fremgangsmåter for å komme i kontakt med relevante mennesker og nøkkelpersoner som kan hjelpe selskapet ditt på riktig vei.Sjekk ut Ship O'Hoi og last ned appen deres her: https://www.ship-ohoi.noOg kampanjen deres på Folkeinvest her: https://folkeinvest.no/investeringstilbud/ship-o-hoi-asOg som vanlig vil jeg gjerne høre fra du synes om podcasten. Send meg en melding på Instagram @doerspodden for tilbakemeldinger, tips, ris eller ros! Hosted on Acast. See acast.com/privacy for more information.
***TIME SENSITIVE***ASTE is now the ASTA Expo! Get registered today for the best training event of 2024: https://geni.us/ASTAExpo2024ASTA Expo Vendors should click here: https://geni.us/ASTAExpo2024-Vendor_____________________________________________________________________________________________________________________________________________Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.Click here to schedule a free demo: https://geni.us/Shop-WareUtilize the fastest and easiest way to look up and order parts and tires AND get a free hat!Click here to get started: https://geni.us/PartsTech-Free-HatTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Becky Witt and Cody Gaddie at the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). Becky discusses the importance of not putting pressure on car repair turnaround times to avoid errors, emphasizing that no car leaves her shop until she's confident in the work done. Cody shares his experiences working in a high-pressure environment and speaks to the health toll it took on him, stressing the need for a balanced work-life environment. Lucas raises concerns about the impact of stress and long working hours on health, citing studies on preventable cancer rates among Americans. 00:00 Rediscovered passion for repair shop, made changes.04:39 Finding niche customers led to business success.10:10 Gaining customer trust by offering what's needed.11:11 Offering transportation and solutions for vehicle issues.16:14 Technicians are human and not machines.18:05 Kip noticed Becky's involvement in ASOG.21:58 Urgency to avoid interrupting work for car.24:41 Struggling with finances while caring for employees.27:27 Refunded due to inability to lift tires.30:53 College student works 60 hours, struggles to cope.33:18 ASOG has changed moderator's perspective on members.36:56 Borrow $50 deposit for gas, return receipt.42:06 Collaboration with local Napa store benefits business.43:48 Auto parts shop workers value good treatment.48:47 Arizona technicians arguing over battery warranty controversy.51:25 Effective communication fosters mutual respect and growth.54:06 Employees resent owners' lack of empathy.56:06 Robots creating job challenges, technicians face issues.59:15 Self-financed event organized through networking with support.
Wanna go to the ASTA Expo? Learn how hereIn this episode, Braxton Critcher is joined by Lucas Underwood, who sheds light on the significance of upgrading business management skills for automotive repair shop owners. Lucas emphasizes how refining customer service and client experience are crucial, noting that actual car repairs make up less than 10% of the business. The discussion also underscores the importance of adapting to emerging technologies and networking opportunities, such as those provided by the upcoming ASTA Expo.00:00 Adapting networking to find business resources quickly.05:30 Unexpected encounters led to recognition and validation.06:45 News show ruined, humor me, podcast involvement.10:37 The First million is easy, the second million is hard.14:35 Corporate greed exploits the American working class, killing people.16:45 Industry responsibility missed: technicians pressured to sell.19:37 Customers upset due to miscommunication, training emphasized.25:42 Preparing the workforce for evolving 21st-century challenges.26:45 Focus on creating a good learning environment.
In this latest episode, Geoff Scott, of ASUG, joins Mustansir Saifuddin to discuss what is required for businesses to be successful with Gen AI as they prepare for the future. With more than 20 years of leadership and technology experience, including seven years of extensive SAP implementation and operations experience, Geoff understands the impact of Gen AI in digital transformation. Listen in as he also highlights how ASUG is supporting the SAP ecosystem on the Gen AI journey. Geoff Scott, is CEO and Chief Community Officer of ASUG, believes that the connections ASUG makes for our members have the potential to become career-defining relationships that inspire innovation and success for their organizations. His forward-thinking leadership prioritizes helping our members make the most of their investment in SAP technologies. To that end, Geoff works closely with customers, members, the SAP Executive Board, and the extensive partner ecosystem to amplify the voice of the SAP customer. Past positions include CIO for TOMS Shoes, where he led the implementation of SAP: CIO at JBS; and senior leadership positions at Ford Motor Company. Before becoming CEO, Geoff was an ASUG member and served on the board. Geoff has served on several philanthropic boards and is the founding member of the Denver CIO Executive Council. Connect with Us: LinkedIn Mustansir Saifuddin Innovative Solution Partners Twitter: @gscott16 @Mmsaifuddin YouTube or learn more about our sponsor Innovative Solution Partners to schedule a free consultation. Episode Transcript Welcome to Tech-Driven Business brought to you by Innovative Solution Partners. I'm honored to have Geoff Scott, CEO of ASUG, joins me to discuss what is required for businesses to be successful with Gen AI as they prepare for the future. He'll also share valuable insights on how ASUG is supporting the SAP ecosystem on the GEN AI journey. [00:00:02.560] - Mustansir Welcome to TechDriven business, Geoff. How are you? [00:00:11.190] - Geoff I'm wonderful. How are you today? [00:00:13.480] - Mustansir I'm doing great. Thank you. Thank you for joining our show. [00:00:17.570] - Geoff Pleasure to be here. Thank you for having me. Or I should say, you can make that decision after we're done today. [00:00:23.130] - Mustansir All right. Sounds like a plan. Hey, it's always good to have you, Jeff, especially meeting in person every year, either in the volunteer meeting or at Sapphire or other events. It's always fun to have that conversation with you. Glad to have you on our show. [00:00:38.390] - Geoff What a pleasure to be here. I want to thank you for your connection and commitment to ASUG, your commitment to the Michigan chapter, one of our most wonderful places to be in all of the United States. I have close ties to Michigan, so it's always wonderful to hear Go Green, for those who are Michiganders, my alma mater. I think that being part of ASUG and being part of this The SAP community is really a tremendous thing. I've been doing the CEO job at ASUG for 10 years. Every year, as you mentioned, we get all 300 volunteers together to plan the year and celebrate our successes and talk about our challenges. It's a tremendous things. So I encourage everyone to be part of ASUG. If you are an SAP professional and you want to be at the top of your game of SAP, there's no better place to be than being an active part of ASUG, which you are. I want to thank you for that. [00:01:28.530] - Mustansir I second that. Thank you. Thank you. So today, we will be talking about how digital transformation in AI is changing the business landscape. How does that sound to you? [00:01:39.350] - Geoff I think that sounds like a tremendous conversation. [00:01:42.040] - Mustansir It absolutely is, and it's going to be fun. So let's start with the basics. Jeff, you have been around for a long time, not counting your-Original dinosaur. Hey, it's all good. But your extensive background with SAP. Can you share with our listeners a brief overview of your career journey? [00:02:03.150] - Geoff Well, I would love to. As we just spoke about, 10 years as the CEO of Asug, and I don't love the CEO title. I like to think of myself as the Chief Community Champion. My job is to rally us as a community around this SAP software and make sure all of us are getting the most value from it. The organizations that are purchasing the software, we as all professionals in investing our careers into this amazing ecosystem, it's very important that we feel like we make forward progress. We feel that this is a place where we can learn, connect, and grow, which are three of our very important ASUG pillars. That's been a tremendous journey for me for the last 10 years. I didn't come into this intentionally. Prior to that, I was a CIO. I was at Tom's Shoes in Los Angeles. Prior to that, at a beef company, small beef company, only the third largest in the world, in Greenley, Colorado, where we were also an SAP shop. That was where I cut my teeth on being a full-time SAP advocate. Then prior to that, in your neck of the woods, in your backyard, in Deerborn, Michigan, doesn't take a lot to figure out what's in Deerborn these days. [00:03:08.510] - Geoff So I was there for almost 10 years doing lots of different IT work. And then obviously prior to that, consulting in college and being a teenager and things like that. [00:03:20.120] - Mustansir That's a wonderful background, Jeff. It's okay. I think the best part about this is being in your role, the role that you're playing at ASOG, your background or your history really brings that tremendous amount of knowledge and technology know-how, which really is what a lot of ASA customers or in general, SAP folks who are dealing with technology on a daily basis can utilize your know-how and your in-depth knowledge of what's going on in the industry versus someone with a background in business. You don't really have that depth in terms of what you bring to the table. [00:04:00.920] - Geoff You're very kind. You're very kind. In my career, I started off when I was going to college, just a little bit west from where you are. Again, go green. Then that's the last I'm going to say that today, maybe. My degree's in accounting, and I chose that field because I really wanted to understand how business worked. I figured the best way to figure out how business would work is to understand how the money moves around. Accounting was actually a fallback for me. I started I started off in finance, and then this will date me tremendously. Then the stock market collapsed back in the late '80s, and I went, Oh, wait a minute. I don't know I want to be on Wall Street anymore. I grew up in the suburbs of New York City, so I had this delusion I would go back into New York and be on Wall Street. I said, I don't think that's going to work so well. I went to accounting, and I found I liked it better. A little bit more pragmatic. Finance can be fairly esoteric. I came into consulting in IT because I always thought about IT as a way in which businesses can be more efficient. [00:05:01.780] - Geoff I was always intrigued by how we could use technology to drive business outcomes. That has served me throughout my career. I really think about business outcomes first and technology second. [00:05:13.390] - Mustansir Absolutely. I think that's what really counts, how business drives technology. That takes me to my next discussion point. Ai. Ai took the business world by storm last year. We all know that. How are ASOG and ASAP supporting their clients with navigating AI and Gen AI in particular. Everybody is about Gen AI, so I'd like to hear your thoughts on that. [00:05:38.820] - Geoff Yeah, I think that generative AI and all the things related to AI, nothing new to that, Mustache. We've been around in the SAP ecosystem. Ai has been around for a long time. What was new in November of 2022 when ChatGPT first came onto the market was this thing of generative AI. Well, that was different. But most SAP practitioners, the people you and I are talking to today, would say, Hey, we've been filling around AI for a long time. Understanding PDF documents, understanding pictures, converting pictures to text, scanning documents, scanning invoices, making sure we can convert all that. None of that is terribly new. I think generative AI made it mainstream. What was back office technology that was used to achieve business the outcomes all of a sudden became available to the masses. And it became available to the masses in a very simple way. I can sit down, I can write a sentence into a computer, and it will produce paragraphs of very eloquent text. We can have a whole conversation about how accurate it is, but I could finally get this star tracky type of thing, or I could type a sentence in and I would get this back. [00:06:55.320] - Geoff And I could do cute things. Tell me how to bake a cake in Shakespeare in English, and it would do it. I think it became a piece of technology that everybody could connect to, and that everybody includes the board of directors, the CEO, the rest of your business peers who can now say, I get it. I understand how this works, and I want that for my business. We can make this work for all of us. [00:07:25.460] - Mustansir I think it's a very interesting point you mentioned, Jeff. We always talk about C-suite, right? And you know that in this-I'm one of them. Yeah, exactly, right? So we talk about, I still get involved with a lot of implementations and boots on ground. And I know that a lot of these technology implementations, you have this gap between the C-suite and folks who are actually involved in the technology day to day, right? Do you think Gen AI is going to close that gap? What is your take on that perspective? Bringing these two worlds together. [00:08:03.730] - Geoff I think generative AI is going to be an incredibly interesting diversion or departure for all of us in the sense that we've talked about for a long for a long time, the importance of some things in the SAP ecosystem that are near and dear to our heart. Master data, accuracy of data, archiving, things that warm our hearts that make the business run for cover. You want to watch paint dry? Have a conversation about archiving. The challenge with all of that is if we really want to get the most value from a generative AI solution, whether it be SAP's Joule or ChatGuard, GPT or everything in between, our enterprise data has to be lined up correctly. I think this is where we're going to see a tremendous amount of energy and effort to understand how this enterprise data will form these models and make them work. There was an article in the New York Times, I think two weeks ago, and this is topical because last week I was in Las Vegas for a few days at Google Next. And I always go to Google Next, and I also like to try to make it to AWS and Microsoft's events as well, because it refreshes me and it makes me think about how to tackle these problems from different perspectives. [00:09:29.500] - Geoff And that, coupled with the New York Times article was very interesting to me in that it appears we're running out of trainable data for these models, that our models now are demanding so much data that we can't fill them. And And so there was an interesting topic in Las Vegas about synthetic data, which I'm still wrapping my head around and what that means. I'm trying to understand how we get to the levels of data. We do know one thing that these generative AI models require a lot of data in order to give very effective answers. And even when they have a lot of data, they can still hallucinate. I mean, there's no greater data source than the English language over the last 300 years. And the cool thinking about it is it hasn't really changed all that much. I can take all that stuff and I can pour it in. And yeah, there's different dialects, but the English language or pick a language, French, whatever, it hasn't moved all that much. So the data is fairly stable. Sure. Is that true when we think about our enterprise data? And the problem that I see coming is if we have lots of historical data, what does it really mean? [00:10:37.900] - Geoff How accurate is it? And then the second big question is, how relevant is it? And if both of those are not at the top of their game, you run a huge risk that your model is being trained on data that isn't accurate, isn't relevant, and then you expect it to give you amazing results. The thing that makes me chuckle is the notion of saying to a model running on top of your SAP data, Hey, what's the best product I should sell? And it spits back a product that you made 15 years ago because it might have been at the time the most profitable based in parts that you don't even have access to anymore. And the model doesn't know that. I think there's another really important part of this whole equation, and that is something that I call gray data. And gray data is the data that's in our heads, in our minds, which is what we use to make decisions that the AI models have zero knowledge of. And the only way long term an AI model will be able to replicate what you do, what I do, what anyone listening today does, is it has exactly what's up in your head. [00:11:42.850] - Geoff And it's not going to. We still know today in you're involved in SAP implementations all the time, that it takes someone interpreting that data, oftentimes, to understand what it's saying and what cues it's giving. Ai doesn't understand that because it's missing all the stuff that's in your gray space. And if that's the case, and how much of the data that you use to run your enterprise is gray data versus bits and bytes. If the answer is greater than 50 %, 60 %, 70 %, wow, we got a lot of missing data, and the model is not going to be that effective. [00:12:17.980] - Mustansir For sure. I think it's an interesting point you mentioned about historical data and the quality of data. And that leads me into this next conversation about, I'm an analytics person in data focus. And it's all about good information will produce good results, right? So from that perspective, I'm curious, what are you seeing with ASUG members as it applies to their approach, especially to real-time data and analytics, and also the move to the cloud? Because a lot of things are happening in the cloud. So what is your take in this whole space? [00:12:53.370] - Geoff Well, certainly, I believe that if you are going to want to participate, play in in a generative AI, AI space, and you say, and probably before you make that conclusion, you have to ask a question, which is, where do you and your organization want to be on the innovation curve? Do you want to be on the very front of it? Do you want to be in the middle of it? Where do you want to be? Now, if you want to be on the very, very back end of the innovation curve, continue doing what you're doing today. If you want to be to the middle of the innovation curve or the front end, and I think about it as a bell curve. If you want to be to the middle to the front end of that curve, and most people don't want to be at the front, you need a lot of courage and a lot of strength to be. That's the scary place. But there are organizations that are there. Let's say you want to be safely in the middle. I don't want to lead the pack. I don't want to trail the pack. I want to be right in the middle. [00:13:47.870] - Geoff It necessitates three things, I firmly believe. Number one, you have to be in the cloud. Number two, you have to really think about your software investments as software as a service. You're moving the requirement for changes and updates to the software vendor in this world SAP. Number three, as little customization as possible. If you can If you can do those three things and you can do them well, you have the greatest likelihood that you will be able to take all this innovation, absorb it and go. Which to your question is, when you talk about analytics, when you talk about predictive analytics, that's what you're going to For many, many SAP customers, that is a tectonic shift in perspective. And certainly, the longer you have been an SAP customer, and the more customizations you have made for whatever reason. Your business process doesn't line up with SAP's. Sap didn't have a solution for you at the time. We talk about this thing of technical debt, and where I quibble with some of the leading thought people is We tend to say and infer the technical debt is bad. Well, I don't think any of us as SAP practitioners wake up in the morning and say, Today is the day I'm going to build a lot of technical debt. [00:15:11.820] - Geoff There are some good reasons for it. There might be some bad reasons for it, too. I don't know how to do something, so I'm just going to code it. I get it, but I don't necessarily believe that the technical debt is something that we all strive for. Motherhood and apple pie, as few customizations as possible. The problem now is the stakes are way up because we've learned that you have to be in cloud, you have to be in SaaS, and you have to be almost no customization in order to adopt fast. And that means that we have to be super careful about customization. That creates another problem inside most organizations, and that is how do you handle change control and how do you handle organizational change management? So the IT folks say, Hey, this is good for me. No customization. I'm good to go. And the business says, Well, wait a minute here. I have to retrain thousands of people across 16 time zones in 32 different geographies, and that's hard. And it is. And it is. So how do we find that necessary balance? And I think if you've been on SAP a long time, that transition is not going to happen overnight. [00:16:14.000] - Geoff It's going to be multiple years, maybe even a decade, dare I say. And if you haven't started your S/4 migration yet, you are fastly running out of time. And so there's no time like the present to start working on that, because absent that, you are going to be perpetually behind. And I don't want to be Cavalier here, Mustanzer, because what I just described is an epic undertaking. But if you get there, predictive analytics is super interesting, right? We have got to figure out a way to take our technology professionals and find ways for them to have more time. Because if we really want to do predictive analytics, it requires us to jump into data sets. It requires us to look at data, plant floor data, log data, all these other things where we haven't traditionally looked for things. In order to find those patterns and those indications and those clues that help us sell more, get more efficient, do other things. And that requires time. And in order to get that time, we have to be more efficient. So if we're going to spend all of our time working on customizations of SAP, we are not going to be doing predictive analytics. [00:17:18.870] - Mustansir For sure. And I think that's one of the key points you mentioned about that, right? Stop spending time on doing things that are not adding any value, especially in this fast pace, changing constantly on a daily basis. And you put AI in the middle of all this, all of a sudden, your stakes are different, your challenges are different. And at the same time, the time to make those decisions is shrinking for you. So for organizations to be nimble and be able to act quickly, I mean, all the things you just mentioned, I think they go hand in hand, especially a lot of times folks think about analytics as a byproduct, right? It's after the fact. And then What we're thinking or what are you talking here at this point is put analytics in front because that will drive that whole behavior of change of exactly what is important to me. Predictive is one part of it. There's so many different aspects of information which you can put your right brains and your geeks. I mean, everyone has got geeks in the organization. I mean, you want to put those folks to good use. And the best way you can do it is having that Get ahead of the curve, right? [00:18:31.520] - Mustansir Don't wait, basically. [00:18:32.910] - Geoff That's what I'm hearing. A hundred %. And I'm excited about the potential of AI to help us migrate systems faster. I'd like to see us use AI to help understand quality in data, to help us understand how we lift and shift business processes out of legacy systems into new systems. I'd like to understand how we use AI to drive business test cases, quality assurance. I believe that we are at a massive inflection point where the upgrading of these systems, you asked a question earlier about digital transformation. We have to move to the next generation of SAP software. I believe that unlocks the gateway to everything we're talking about today. That cannot be a five-year project. We have got to figure out as technology professionals how to automate it, how to make it faster, how to do it and how to make sure we can get an unlock value faster. It's my biggest ask of SAP, and in conversations that I have with their CEO and their leadership team, please stop making new SKUs for new software licenses. I implore you to make your software easier to migrate and uplift and move to the next generation. [00:19:53.220] - Geoff And can we use some of these AI ML tools to achieve that? It's essential. [00:19:58.860] - Mustansir For sure. No, for sure. And I think talking about all this technology and SAP, let's come back to our conversation ASAG. Asag is a great start in 2024, right? I mean, personally, I know we had over 150 people at our Michigan Chapter meeting back in February. That is absolutely amazing. So what can ASEC members expect this year from their membership? Can you delve into that? [00:20:26.820] - Geoff 100 %. First and foremost, I think you said the most important thing where we're seeing the most interest, the most excitement is in our 39 chapters. So if you are an SAP professional and you want to be at the top of your game and you want to learn, connect, and grow, you don't have to jump on an airplane. And of course, we're welcoming you to do that. You don't have to spend hotel room nights. Go to your local ASUG chapter and become involved. You will meet people like you who want to get ahead and understand how to solve problems using SAP. And you're You're in the middle of the Michigan SAP scene. It's amazing. So go spend time there, which is a huge pitch for what you do and why you volunteer is because you want to be part of what's happening on the ground, real-time in geography. And that is what the chapter organization is here to do. And I would really like to see that over the next three to five years grow to epic proportions. I have a challenge. I want to see your Michigan meeting not be just 150 people. I want it to be 350 people. [00:21:33.460] - Geoff That, to me, is exciting, which is a very different change of perspective from us. But I think in a post-pandemic world, what a great opportunity to get out from behind your laptop. And whether you're back in the office or still working remotely, go spend time with your friends in an ASUG chapter event in Michigan or in California or in Florida. Pick a place and just go and have fun and meet your peers. It'll be so wonderful for you. If that's not good enough, then And enjoy some of the other events that we do. Get online and do some research and education there. We have ASUG annual conference and SAP Sapphire coming up in June. In the fall, we have SAP for utilities. We have ASUG best practices, which is a whole source of industry-based events. And then we cap off the year. This is my most exciting event. We cap off the year in West Palm Beach, Florida, November 12th through 14th with ASUG Tech Connect. It used to be called TechEd, but we've reconfigured TechEd with SAP. So TechEd is a virtual program. But in North America, it's ASUG Tech Connect. So if you want to wrap up 2023, sorry, 2024, getting my years all confused, and get ready for an amazing 2025, ASUG Tech Connect is the place to be. [00:22:46.120] - Geoff And I think those are fine. What else can you do? First Five newsletter comes out every Monday morning. It's an amazing place to just get a recap of the top five articles that happened in the SAP ecosystem over the last week. Podcast, you and I are in a podcast Today. Everyone's doing podcast. Aseg does podcast. Be there. Let's get together at Campus Connect. Citadel University, University of Texas at Dallas, Fayetteville State University, and then my favorite at Michigan State University. There's my last plug for Go Green, are all very much in the Campus Connect program. What a great way to have this next generation of talent, get excited about the careers that we've been so fortunate to have in the SAP ecosystem. [00:23:29.360] - Mustansir For I think there is a lot to learn. And the best thing about it, like you said, there's so many mediums. You pick what makes sense to you, what really florts your boat, especially after the pandemic. A lot of folks are open to coming out and meeting others and getting to know what's coming exciting. No, put it this way. Excitement is one thing. You get to meet people and either it's online, either it's in person or you're traveling somewhere else. Or like you mentioned, June. June, big event. A lot of new things are being shared and you understand and know exactly where SAP is going, where ASAG wants to take you in your journey. And as an organization, you want to learn from your peers, right? And That's the best opportunity. And one thing I like about your plug for the November event, you cannot go wrong with it. Exactly. You end your year on something that you really want to take into next year, and that and search your basis for exactly what you want to do. A lot of opportunities. I really love the whole platform that you explained so well. [00:24:37.180] - Geoff Thank you. There is a lot going on inside the SAP ecosystem. It is a wonderful place for professionals like you, me, and everyone else, 130,000 of us in North America, to make our home, to learn, connect, grow, to thrive. And all you got to do is just raise your hand and go to a chapter meeting, meet with people outside of your your standard core team that you might be working on SAP for, and the whole world will be unlocked for you. And it'll make you feel like what you're doing has value, that the things you're learning can have a place in this broader ecosystem. We are going to need a lot more talent who stands there in the next 10 years than we have today. It frightens me about how much change is happening, and I believe we all find very rewarding careers inside of SAP. [00:25:27.700] - Mustansir Now, I think the future is really bright And I know we can talk for hours, Jeff. I mean, your knowledge, your passion for technology and SAP. But I do have to finish our session, our talk for today. I'd like to leave with this one question for you. As far as topics and discussions you covered, what is the one key takeaway that you want our listeners to leave with? [00:25:55.440] - Geoff I believe the key takeaway today is generative AI is real. The faster you get in and start contemplating what it can and can't do. We are trying inside of Asug lots of different technologies, and we're fiddling, and we have this experimental culture. Let's go try some stuff. It's good. And I think we We're doing a lot with video to text, recaps, things like that. I think there's a ton of upside to all of this. Go get yourself immense in AI. [00:26:25.780] - Mustansir Yeah, for sure. I think that's a great advice. And It seems like a lot of folks who are still on the edges, it's time for them to move on and get on this bandwagon because this train has started rolling and there's no stopping. At least I don't see it in the near future. [00:26:43.870] - Geoff Today is the worst day AI ever will be. It will get better from here, and it's going to be on an exponential scale. So don't wait another three, four weeks or months or years. Get in now. [00:26:54.490] - Mustansir Great advice. Thank you. Now, this is an awesome conversation. Really enjoyed the talk, and I would love to get you back in the future. Whenever you need. Feedback on how things have settled down once we traverse through the 2024. [00:27:10.980] - Geoff We are here for you, and I appreciate greatly everything you do for the community, for the SAP community, for ASUG, and everything you do in Michigan. Thank you. Thanks for listening to Tech-Driven Business brought to you by Innovative Solution Partners. Geoff delved deep into the transformative power of Gen AI shared valuable insights on how organizations can transform business with Generative AI. His main takeaway? Generative AI is real. Go get yourself immersed in AI as today is the worst day AI will ever be. We'd love to hear from you. Continue the conversation by connecting with me on LinkedIn or Twitter. Learn more about Innovative Solution Partners and schedule a free consultation by visiting isolutionpartners.com. Never miss a podcast by subscribing to our You Tube channel. Information is in the Show Notes
The 2023 Vancouver International Film Festival just concluded and we wrap up some of the films we saw. Joining the show again is Todd Pengelly who was last heard just two shows ago on 253: 2023 VIFF Preview. We talk about Anatomy of a Fall, The Promised Land, The Royal Hotel, The Teachers' Lounge and The Zone of Interest. Check out the full list of Canadian award winners at VIFF. Watch Thomas Stoneham-Judge's interview with the director of Asog. Read Dakota's reviews for The Royal Hotel, Only The River Flows, Mr. Dress-Up The Magic of Make-Believe and Fitting In. Stay tuned for VIFF interviews coming next week! Read Todd's work at For Reel and follow him on Twitter. Support the show on Ko-fi by sending us a tip! Check out more great Contra Zoom content on That Shelf! Listen to Contra Zoom on Anchor, Apple Podcasts, Spotify, Google Play, Overcast, RadioPublic, Breaker, Podcast Addict and more! Please rate and review the show on Apple Podcasts or Spotify. Send a screenshot with your 5-star rating and review to contrazoompod@gmail.com and we will send you free stickers! For more information, visit contrazoompod.com. Thank you Eric and Kevin Smale for the original theme songs, Jimere for the interlude music and Stephanie Prior for designing the logo. --- Send in a voice message: https://podcasters.spotify.com/pod/show/contrazoompod/message
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.Click here to schedule a free demo: https://geni.us/Shop-WareUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechIn this episode, Lucas sits with Nathan Bryant, Erich Schmidt, and Lauralee Schmidt from the Ratchet and Wrench Management Conference 2023.They tackle the importance of branding and its role in the success of a business. They discuss the necessity of insurance and other requirements for starting a mobile business, with an interesting argument regarding the validity of these measures if a business doesn't have clients.Furthermore, Nathan shares a personal anecdote about a friend who faced criticism for charging a high labor rate. They explore the varying strategies to attract different types of customers and the pitfalls of servicing clients in poor financial shape.Topics Discussed: 00:04:23 Questions about branding and shop branding; argument over necessity of insurance and clients.00:09:45 Diversification and branding are crucial for success.00:12:48 Problem: lack of training and confidence in business. Technicians struggle as shop owners. Transitioning from technician to service writer. Customers don't understand the value of repairs.00:19:23 Facebook backlash on friend's high labor rates.00:25:35 Lost efficiency, and productivity transitioning to a large shop. Small shop strategies on discounting and lack of training.00:28:44 Outsourcing is crucial for long-term sustainability.00:35:43 Developing a vision for an organization's success.00:42:30 People in ASOG vary in response, some listen, some refuse to, and some are indifferent.00:47:30 Fix cars, feel better, don't eliminate problems.00:50:47 Seeking help and knowledge for better management.00:56:45 No linear progression in marketing; no shared focus.01:03:53 Big money, big problems, tough decision.
The Auto Repair Marketing Podcast features Scott Pelava, founder of the Auto Shop Owners Group (ASOG), who shares his story of how he started the group to help shop owners connect and share their experiences. Scott talks about the challenges he faced when he first started ASOG and how the group quickly grew to almost 7,000 members. He also shares a powerful story about how ASOG saved a shop owner's life. The episode highlights the importance of community and collaboration in the auto repair industry and the impact that ASOG has had on shop owners and their communities.Thank you to our friends at RepairPal for providing this episode. RepairPal's Certified Network of shops are trusted by millions of customers each month. Learn more at RepairPal.com/shops.Scott's Story and the Founding of ASOG (00:00:53 - 00:07:21) Scott shares his story of starting his own auto shop and struggling to make money. He then talks about how he founded the Auto Shop Owners Group (ASOG) after seeking help from other technicians on Facebook.Creating ASOG (00:08:25) Scott shares how he founded ASOG to connect shop owners and help them with technical aspects of business ownership.Managing ASOG (00:11:56) Scott talks about how he has managed to keep up with the changes in managing a Facebook group with the help of his team of moderators.Raising Professionalism (00:14:13) The group aims to raise the professionalism of the industry by maintaining a level of decorum and changing the industry for professionals.ASOG saves a life (00:16:23) Scott shares a story of how ASOG saved a member's life who was about to commit suicide.Impact of small businesses (00:20:26) Brian and Kim discuss the impact of small businesses on families, employees, and the community.ASOG scholarships (00:24:04) Scott talks about how ASOG started sending shop owners to training events and offering scholarships.Pre-registration (00:24:47) Scott talks about how they started doing pre-registration for their events to avoid leaving people foot in the bill for anticipated amounts.Scholarship for a shop owner in need (00:25:34) Scott talks about how they used the extra money from their event to create a scholarship for a shop owner in need, the Bunard family.ASOG Mastermind (00:29:13) Scott talks about how the ASOG Mastermind started as a group of people who wanted to do a mastermind, and how it evolved into a mentoring type thing with a leadership team made up of experienced shop owners.Feeling Defeated (00:32:52) Scott and Brian discuss their experience in a coaching group and how they felt defeated when they saw other agencies working with big companies like Coca-Cola and Walmart.Learning to Run a Business (00:34:06) Brian talks about how he learned to run his business like a business and the importance of coaching and relationships with other business owners.ASOG and Scholarship Program (00:37:11) Scott talks about how to get involved with ASOG through their Facebook page and website, as well as their scholarship program and upcoming dinner event.ResourcesWebsite - asog.siteFB group - https://www.facebook.com/groups/AutoShopOwnersGroup/FB group - https://www.facebook.com/groups/StartinganAutoRepairShop/ How To Get In Touch with Shop Marketing ProsGroup - Auto Repair Marketing...
The Auto Repair Marketing Podcast features Scott Pelava, founder of the Auto Shop Owners Group (ASOG), who shares his story of how he started the group to help shop owners connect and share their experiences. Scott talks about the challenges he faced when he first started ASOG and how the group quickly grew to almost 7,000 members. He also shares a powerful story about how ASOG saved a shop owner's life. The episode highlights the importance of community and collaboration in the auto repair industry and the impact that ASOG has had on shop owners and their communities.Thank you to our friends at RepairPal for providing this episode. RepairPal's Certified Network of shops are trusted by millions of customers each month. Learn more at RepairPal.com/shops.Scott's Story and the Founding of ASOG (00:00:53 - 00:07:21) Scott shares his story of starting his own auto shop and struggling to make money. He then talks about how he founded the Auto Shop Owners Group (ASOG) after seeking help from other technicians on Facebook.Creating ASOG (00:08:25) Scott shares how he founded ASOG to connect shop owners and help them with technical aspects of business ownership.Managing ASOG (00:11:56) Scott talks about how he has managed to keep up with the changes in managing a Facebook group with the help of his team of moderators.Raising Professionalism (00:14:13) The group aims to raise the professionalism of the industry by maintaining a level of decorum and changing the industry for professionals.ASOG saves a life (00:16:23) Scott shares a story of how ASOG saved a member's life who was about to commit suicide.Impact of small businesses (00:20:26) Brian and Kim discuss the impact of small businesses on families, employees, and the community.ASOG scholarships (00:24:04) Scott talks about how ASOG started sending shop owners to training events and offering scholarships.Pre-registration (00:24:47) Scott talks about how they started doing pre-registration for their events to avoid leaving people foot in the bill for anticipated amounts.Scholarship for a shop owner in need (00:25:34) Scott talks about how they used the extra money from their event to create a scholarship for a shop owner in need, the Bunard family.ASOG Mastermind (00:29:13) Scott talks about how the ASOG Mastermind started as a group of people who wanted to do a mastermind, and how it evolved into a mentoring type thing with a leadership team made up of experienced shop owners.Feeling Defeated (00:32:52) Scott and Brian discuss their experience in a coaching group and how they felt defeated when they saw other agencies working with big companies like Coca-Cola and Walmart.Learning to Run a Business (00:34:06) Brian talks about how he learned to run his business like a business and the importance of coaching and relationships with other business owners.ASOG and Scholarship Program (00:37:11) Scott talks about how to get involved with ASOG through their Facebook page and website, as well as their scholarship program and upcoming dinner event.ResourcesWebsite - asog.siteFB group - https://www.facebook.com/groups/AutoShopOwnersGroup/FB group - https://www.facebook.com/groups/StartinganAutoRepairShop/ How To Get In Touch with Shop Marketing ProsGroup - Auto Repair Marketing...
Mike Allen, a whiskey lover and multi-shop owner, appears on the podcast to share his stories and perspective. He grew up in his father's shop, which was also his grandfather's, and eventually started his own business with his father's help. Despite attempting to go down other paths, Mike returned to the auto industry and currently has three shop locations with hopes for a fourth.The episode stresses the importance of technicians investing in themselves and their training, rather than just tools and storage. As physical labor becomes more challenging with age, technicians can still earn a living by using their brain and mental skills. They should focus on acquiring knowledge and skills related to emerging technology and using their brain instead of their back. The episode also highlights the shortage of competent technicians, and the definition of "qualified" depends on the expectations of the industry. Therefore, technicians should strive to develop their skills to take on more complex jobs and remain competitive in the industry as they age. The overall message is that technicians should prioritize developing their skills and knowledge for a sustainable career in the long run.The episode also advises technicians who want to own their own business to invest in training and learn about the basics of business operations and human communication. The hosts recommend reading books such as "How to Win Friends and Influence People" by Dale Carnegie and "Profit First" by Mike Michalowicz. They also suggest finding a trainer that aligns with their values and not waiting until they can afford it. The hosts emphasize the importance of using one's brain instead of relying solely on physical labor, as the body will eventually fail. They also suggest finding peers to communicate with and learn from, such as through private communication channels like Slack. Overall, the hosts believe that owning a successful business requires putting the right people in place, providing them with the right equipment and training, and constantly generating leads.The guest speaker in the episode emphasizes the importance of owners seeking out training to improve their business operations. However, he notes that not all trainers are the same, and owners should find one that aligns with their business goals and values. The speaker suggests that owners should understand how they want to do business and seek out a trainer that aligns with those values. He also emphasizes the importance of learning from the mistakes of others to avoid making those mistakes themselves. The speaker suggests that owners should invest in themselves and their training, rather than just tools and storage. By investing in their knowledge and skills, owners can make better decisions for their business and ensure its success.
On this episode of the Jaded Mechanic podcast, Jeff talks with Justin Porter about his life and experiences in Indiana. They discuss junior high baseball, fishing, and growing up in the area. Jeff shares his insights and perspectives on the automotive repair industry. They also touch upon the importance of offering opportunities to up-and-coming professionals. Tune in for some great conversation and reflection.00:05:52 Stay passionate and persistent.00:07:38 Business first, technician second.00:14:08 Learn to spot patterns.00:16:21 Investigate before rubber stamping.00:25:44 Trust your instincts.00:26:02 Networking is essential.00:34:04 Gain experience through challenge.00:40:46 Work smarter, not harder.00:41:51 Four days a week is ideal.00:50:03 Dysfunctional family atmosphere.00:55:43 Family businesses declining.01:02:26 Live and learn from experience.01:03:16 Learn from experienced mentors.01:10:34 Improve shop industry access.01:15:56 Learn from YouTube heroes.01:21:16 People make the industry.
Acting Deputy Attorney General Richard Donoghue provided details to the Select Committee about his first meeting with President Trump on December 15th, the day following Barr's resignation. Donoghue said this meeting was primarily focused on the ASOG report auditing the voting machines in Michigan. Trump was adamant that it proved that the election was defective and the Department should be using that report to tell the American people that the election results were not trustworthy. These episodes are created based on the value-for-value model - if you find value in the effort to provide an open and available reading of this document, please support the podcast at governmentunfiltered.com or patreon.com/timberlanemedia. If you'd like to provide an anonymous donation, you can go to glow.fm/insider. Follow the show on Twitter @GovUnfiltered or on Facebook at facebook.com/governmentunfiltered.
Acting Deputy Attorney General Richard Donoghue provided details to the Select Committee about his first meeting with President Trump on December 15th, the day following Barr's resignation. Donoghue said this meeting was primarily focused on the ASOG report auditing the voting machines in Michigan. Trump was adamant that it proved that the election was defective and the Department should be using that report to tell the American people that the election results were not trustworthy. These episodes are created based on the value-for-value model - if you find value in the effort to provide an open and available reading of this document, please support the podcast at governmentunfiltered.com or patreon.com/timberlanemedia. If you'd like to provide an anonymous donation, you can go to glow.fm/insider. Follow the show on Twitter @GovUnfiltered or on Facebook at facebook.com/governmentunfiltered.
In this episode, recorded live at ASTE 2022, David and Lucas sit down with John Firm of Firm Automotive in Fort Worth, Texas.They discuss the future of automotive associations like ACA and ASA. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what's going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.comSupport the showDon't get to the end of this year wishing you had taken action to change your business and your life. Click here to schedule a free discovery call: https://geni.us/IFORABEShop-Ware gives you the tools to provide your customer with a unique and immersive buying experience. Click here to schedule a free demo: https://geni.us/Shop-WareUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTech ★ Support this podcast on Patreon ★
In this episode, recorded live at ASTE 2022, Lucas and David sit down with Monique Mondragon, product analyst with Shop-Ware.In this fun conversation, they discuss the one thing that can make almost any shop profitable, love languages, and the fundamental differences between a company that just needs your business on the books and a company that truly wants to deliver value. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what's going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show
In this episode, recorded live at AAPEX 2022, Lucas and his technician Terry sit down with business coach Rick White of 180biz.Rick has been on the podcast several times, including the very first episode. Their discussion covers a lot of ground including mental illness and the philosophy we bring to our careers and businesses that can make or break our success. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what's going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show
In this episode, recorded live at ASTE 2022, Lucas sits down with Jeff Compton, a 24-year veteran of the automotive industry. Jeff views himself as an advocate for the technician and talks about the different perspectives he was able to experience while at ASTE.Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what's going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show
In this episode, recorded live at AAPEX 2022, Lucas sits down with Oscar Gomez, founder of Master Automotive Training.Oscar recounts being impacted by Hurricane Ian on his way to ASTE and his journey from tech, to an instructor, to starting his own training company.Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what's going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show
How do you handle a situation where a customer is expecting you to fix a vehicle that's beyond repair? What do you do about a vehicle that goes from bad to worse while in your care? Do you fix it at any cost in the hope of salvaging your reputation? Or do you turn it over hoping the customer understands?What if they don't?In this episode, recorded live at ASTE 2022, Lucas and David are joined by Bryan Pollock, a contributor to ScannerDanner.com, and Greg Buckley of Buckley's Auto Care to discuss this and more. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what's going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show
In this episode, recorded live at ADAPT 2022, David and Lucas are joined by Connor Tracy, Director of Partner Development at Kukui. They talk about the struggles faced when building a new shop, the future of the automotive industry, and why shop owners hesitate to fire employees when they know they should. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what's going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show
Automotive technicians have one of the highest divorce rates of any profession. It isn't uncommon to see shop owners on their second or third marriage. What's causing these breakups? Is it avoidable? Can we really find happiness in a new relationship?In this episode, recorded live at ASTE 2022, Lucas and David are joined by Justin Allen of Hunter Engineering to discuss marriage, divorce, Jeff Bezos, Gary Vaynerchuk and so much more.Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what's going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show
In this episode recorded live at AAPEX 2022, Lucas and his technician, Terry Jackson are joined by Murray Voth, president at RPM Training. Murray is one of Canada's most knowledgeable experts on the automotive industry, especially as it relates to business development of the independent automotive service and repair sector.They discuss whether or not independent repair shops should be charging more than dealerships. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what's going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show
Lucas and David are joined by Brandon Steckler at ASTE 2022 to discuss training events and why it seems those that need it most never attend critical training.Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what's going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show
In this episode, recorded live at ADAPT 2022, Lucas and David sit down with Kip Nuesch, Specialty Sales Manager at Advance Auto Parts and an industry-recognized expert in all things ADAS.What does it take to get someone to embrace a change in technology? Most people in the industry recognize the massive shift that is currently happening. Consumers, however, also face that massive shift but no one seems to be telling them. What will it take to make that happen?Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what's going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show
In this episode, recorded live at ASTE, Lucas and David sit down with Dutch Silverstein, the owner of the A&M Auto Service in Pineville NC, and Mark Perkins, a multi-shop owner from Littleton, NC.Both men give back to the industry in their own way. Mark runs the ASOG mastermind group and Dutch serves on the board of the ASOG 501c3 Educational Charity.They discuss the work of the mastermind group and giving back to the industry and trying to make an impact to make it better. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what's going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.comDon't miss out on AAPEX 2022! Click here to register: https://bit.ly/AAPEX-2022 Support the show
In this episode, recorded live at ADAPT 2022, Lucas and David sit down with Ben Johnson, the director of product management at Mitchell One. Are the OEs looking to block your average aftermarket repair shop from getting critical information, including service information and vehicle telematics?Are independent repair shops facing a future where critical tooling and information is inaccessible?Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what's going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.comDon't miss out on AAPEX 2022! Click here to register: https://bit.ly/AAPEX-2022 Support the show
In this episode recorded live at ASTE 2022, Lucas and David discuss EVs and hybrids with Isaac Rodell, a manager with Worldpac Training Institute's Alternative fuels program, owner of NC Auto Rescue, and an industry-recognized expert on alternatively-fueled vehicles. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what's going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.comDon't miss out on AAPEX 2022! Click here to register: https://bit.ly/AAPEX-2022 Support the show
Recorded live at ADAPT 2022, David & Lucas had the honor of sitting down with the Godfather of Vision Hi-Tech Training and Expo, Jerry Holcom, and multi-shop owner and instructor at the Ratchet & Wrench Management Conference, Doug Grills.They talk about the future of the industry and what it holds for the regular independent repair shop. Doug discusses how he implements his vision at his shops, the culture that helps execute his plans, and what it looks like to go from one shop to multiple shops for the owner. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what's going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show
David & Lucas sit down with Paul Danner and Bryan Pollock of ScannerDanner.com at ASTE 2022.Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what's going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show
Is it possible to "fake" company culture? Can the typical culture catchphrases like, "excellence", "perseverance", "honesty", and "integrity" be just something company leaders say and not something they also truly believe?David sits down with Bryan Pollock and multi-shop owner Adam Liu to discuss this and more. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what's going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.comAfter going to GetShopWare.com, head over to https://bit.ly/ASTE-2022 to register for ASTE! Support the show
In this episode, David is joined by Chris Enright and Scott Pelava to discuss the one thing many shops are doing to cripple their own businesses. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what's going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.comAfter going to GetShopWare.com, head over to https://bit.ly/ASTE-2022 to register for ASTE! Support the show
Cecil and Kent Bullard from The Institute for Automotive Business Excellence talk about their vision of creating an industry that becomes a destination for talent, not a consolation for those that can't make it anywhere else. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what's going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.comAfter going to GetShopWare.com, head over to https://bit.ly/ASTE-2022 to register for ASTE! Support the show
Can standardization take the industry into the future? Is it even possible?Do all shop owners consider their technicians nothing more than grease monkeys?In this episode, David and Lucas are joined by Scott Pelava, owner of Londsale Auto and the founder of the Auto Shop Owners Group on Facebook to discuss these questions and more.Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what's going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.comAfter going to GetShopWare.com, head over to https://bit.ly/ASTE-2022 to register for ASTE! Support the show
In this episode, David and Lucas sit down with Brandon Dills, the owner of Jarhead Diagnostics and Small Town Automotive Technologies in Lexington, NC.Brandon recently found himself embroiled in some online drama. He discusses what set it off, how he reacted, and the lessons, if any, learned. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what's going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.comAfter going to GetShopWare.com, head over to https://bit.ly/ASTE-2022 to register for ASTE! Support the show
In this episode, David and Lucas sit down with Donald Smith, the general manager of Schlenker Automotive in Rockledge Florida, and listen to his extraordinary story. They also had the privilege of being joined by Mike Willever of the Active Self Protection Podcast to offer up his analysis. This episode starts off in a very unserious manner but then gets very serious with life and death implications. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what's going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.comAfter going to GetShopWare.com, head over to https://bit.ly/ASTE-2022 to register for ASTE! Support the show
In this episode, David and Lucas are joined by Kent Bullard of the Institute for Automotive Business Excellence. Kent sat down thinking there was going to be a meeting about recording a podcast but instead was surprised to find out they were actually going to record right away.He graciously stayed to discuss the motivation behind starting a business, what drives the desire for profits, and whether or not it's even ethical to generate a profit. You might be surprised by what they have to say.Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what's going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.comAfter going to GetShopWare.com, head over to https://bit.ly/ASTE-2022 to register for ASTE! Support the show
This is part 2 of Lucas and David's conversation with the founder of AutoText.Me, Chris Cloutier.Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what's going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show
In this episode, Lucas and David are joined by Chris Cloutier, the founder of AutoText.me as well as the co-owner of Golden Rule Auto Care in Wylie, TX, and Rowlett, TX. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what's going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show
This is part 2 of David and Lucas' conversation with industry veteran Jeff Compton.Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what's going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show
Who is getting the short end of the stick when things turn south? Is it the shop owner or is it the technician?Is ASE certification still relevant in today's environment?Is it worth training on ADAS and should you pull out your lab scope at the beginning of the diagnostic process?David & Lucas cover all this and much more with industry veteran Jeff Compton.Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what's going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show
Lucas and David are joined by Sean Tipping of the Automotive Diagnostic Podcast to discuss mobile diagnosticians and his upcoming trip to ASTE. Are they ruining the industry or making it better?Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what's going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show
Lucas Underwood & David Roman join me on the show this week to talk about the ASTE training event this September 29th-October 1st in North Carolina. We also discuss the flat-rate pay system and shop ownership. Check out the links below for all the details and make sure to check out the ASOG Podcast. ASOG Podcast- https://www.theasogpodcast.com/ASTE site- https://events.bizzabo.com/391940Website- https://autodiagpodcast.comFacebook Group- https://www.facebook.com/groups/223994012068320Email- http://STmobilediag@gmail.com
In this episode, David & Lucas are joined by Chris Messer, Vice President and Publisher with Endeavor Business Media. Endeavor recently announced their acquisition of 10 Missions Media, publishers of magazines like Auto Service Professional, FenderBender, and Ratchet and Wrench. Chris discusses what that means and how it fits into the industry as a whole. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what's going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show
Director of Ideation at Dorman Products, Lester Kovacs sits back down with Lucas and David to discuss the aftermath of episode 47 as well as how he feels about dealerships sending out Dorman parts as their own. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what's going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show
You've been listening to this podcast for a while and heard us telling you how important it is to get to training events like The iSCAN Technical Training Conference 2022 by Autoland Scientech and The Institute for Automotive Business Excellence.Maybe you're a shop owner who finally decided to shut down your shop and take everyone to training. Or, maybe you're a technician who's convinced their owner to do the same.What does the experience of your first big training look like? In this episode, Lucas and David are joined by Jeremy and Ashley Jo Bloom owners of PNW Automotive in Astoria Oregon. This was their first European-specific training event and they tell about their experience attending ITTC 2022. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what's going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show
Diagnostician and trainer-extraordinaire Jim Morton is known for saying, "training doesn't cost, it pays".But is that really true? In this episode recorded live at ITTC 2022 put on by Autoland Scientech, David and Lucas sit down with Dwayne Crawford the owner of Family Auto Care in Owings, MD as well as his technician Rick Curren. Are you using the best innovative shop management system in the country?Check it out! Click here: GetShopWare.comSupport the show
Most would agree that the automotive industry could use more professionalism and expertise. With it would come an opportunity to offer higher wages and thus attract new talent into the field. What's the best path towards that end?Is it licensing? Is it government intervention?We dive into this topic with Kent and Cecil Bullard of the Institute for Automotive Business Excellence. Support the show
In this episode, recorded live at The iSCAN Technical Training Conference 2022 put on by Autoland Scientech and The Institute for Automotive Business Excellence, we sit down with Joshua Carton, the Managing Director, and Founder at Curien, a company that is building unique products in both the hardware and data intelligence space for the automotive aftermarket. Joshua was able to show off their first offering the N2 Neuron, the industry's first compact 2-channel graphing Bluetooth measurement system. For a limited time, Curien is offering a discount on everything on their website.Click here: https://bit.ly/CurienEnter Promo Code: ITTCAnd that hiss is the air conditioning... We don't do "hot", so we sacrificed the audio for our comfort.Support the show
In this episode recorded live at ETI ToolTech 2022, we're joined by Lee Locklear, CEO of Chief Executive Officer at Cutting Edge Automotive Solutions a tool supplier out of Fairhope, Alabama (https://ceasusa.com/).This conversation is filled with inside baseball and behind-the-scene discussions about some of the most popular brands in the industry today. Support the show
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