Podcasts about frontline

Bob Opiola is a 17 year member of the chicago fire department and talks about some lessons learned at a couple of close calls, with guest host Josh from the Frontline Mortgage Team

First, a new scholarship program is helping to train new frontline healthcare workers. Then, a proposal to tax vacant second homes and vacation homes has fallen short. Also, the latest in a series of protests took place in Oceanside, we tell you why. Plus, how a local database could be helping federal immigration agencies avoid state sanctuary laws.

Summary: Want your frontline employees to consistently deliver wow moments—not just when they feel like it? Discover the proven DiJulius Group methodology that transforms random acts of kindness into designed, trained, and repeatable customer experiences that build emotional connection and loyalty at scale. In this episode of the Customer Service Revolution podcast, customer experience expert John DiJulius breaks down the four-pillar system world-class organizations use to eliminate "employee roulette" and create signature experiences customers can't stop talking about. What You'll Learn: Service Aptitude: How to train teams to read customer cues and recognize wow opportunities—even when customers don't explicitly ask for help (why "fine" is the F-bomb of customer service) Secret Service Systems: Hidden intelligence tools that make every customer feel like a VIP, from color-coded appointment books to the "white cape vs. black cape" technique used in John Robert's Spa for 30+ years Zero Risk Service Recovery: The fastest way to earn loyalty isn't delight—it's removing uncertainty through communication, clarity, and ownership (includes the Service Recovery Paradox research) Non-Negotiable Standards: How to turn wow behaviors into journey-mapped touch points that don't depend on superstar employees Real-World Examples Featured: The $15,000 Painter Story: How one contractor earned a lifetime referral by taking down a Christmas tree, switching out a damaged bedpost, and cleaning up so well "you couldn't tell he was there" at 5pm each day—proof that wow moments don't have to be expensive The Concierge Doctor Paradox: Why a 4-month wait for primary care appointments is driving patients back to premium concierge services (and what that teaches about making price irrelevant) The $4 Airline Snack Fail: When a flight attendant argued with a frequent flyer over a declined card instead of just giving him the item—a masterclass in missing the wow moment Key Frameworks & Systems: The LEAST Service Recovery Method: Listen Empathize Apologize Solve Thank The 80-20 Rule for Service Defects: 80% of problems happen in 20% of areas—train intensely on those bottlenecks first FORD Intelligence System: Track Family, Occupation, Recreation, Dreams to personalize every interaction The Three-Stage Journey Map Structure: Service Defects: What frustrates customers (don't do this) Non-Negotiable Standards: Operational + experiential musts (do this every time) Above & Beyond Opportunities: Pattern recognition moments (do this when it presents itself) Critical Insights: "The customer may complain about what went wrong, they're gonna rave about how well we handled it." - John DiJulius The Service Recovery Paradox: Companies that drop the ball and pick it up create MORE loyalty than never dropping it at all Employee roulette is the #1 killer of customer experience—your experience shouldn't depend on which employee someone gets Policy-driven cultures create employee paranoia and customer frustration—empowerment drives both morale and revenue Wow moments work in ANY industry, even ones without repeat customers (injury attorneys, funeral homes, basement waterproofing) Discount is the tax you pay for an average experience—make the experience so good that price becomes irrelevant Perfect For: Customer Experience Directors training frontline teams Contact center managers reducing complaint volume Retail and hospitality leaders eliminating employee roulette Service business owners wanting more referrals Anyone trying to scale personalization without adding headcount Tactical Implementation Guide: Start Tomorrow: Pick ONE stage of your customer journey and improve it this week. Focus on: The greeting (eye contact, enthusiastic greeting, ear-to-ear smile, engage, educate) Using customer names twice per interaction Asking "Is there anything else I can do for you today, Ms. [Name]?" Weekly Cadence: Send 2-5 minute micro-learning videos every Wednesday covering service aptitude, secret service, zero risk, or celebrating employee above-and-beyond stories (creates positive FOMO) Celebrate Above & Beyond: When employees deliver wow moments, share stories company-wide to reinforce behavior AND inspire others Featured Resources: Experience Revolution Membership (March 9th workshop: Breaking Down Silos) Customer Experience Executive Academy (CXEA) 12-month certification The Five E's: Eye contact, Enthusiastic greet, Ear-to-ear smile, Engage, Educate Stop hoping your people deliver great experiences. Start building systems that make it normal. Learn how to coach service aptitude, implement secret service, deliver zero risk, and turn wow behaviors into non-negotiable standards that create raving fans. Schedule your free strategy call here Links: The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Company Service Aptitude Test:  https://thedijuliusgroup.com/c-sat-forms/individual-c-sat/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Ask John!  Submit your questions for John, to be aired on future episode:  tdg.click/ask Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Books:  https://thedijuliusgroup.com/shop/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com   Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

ゲスト：能條桃子さん（「NO YOUTH NO JAPAN」代表理事、「FIFTYS PROJECT」代表） 2026年1月29日（木）「FrontLine Session」より ========================================= 発信型ニュース・プロジェクト「荻上チキ・Session」 ★月～金曜日　17:00～20:00　TBSラジオで生放送 パーソナリティ：荻上チキ、片桐千晶（南部広美さんはお休み） 番組HP：⁠⁠⁠⁠⁠⁠⁠荻上チキ・Session⁠⁠⁠⁠⁠⁠⁠ 番組メールアドレス：⁠⁠⁠⁠⁠⁠⁠ss954@tbs.co.jp⁠⁠⁠⁠⁠⁠⁠ 番組Xアカウント：⁠⁠⁠⁠⁠⁠⁠@Session_1530⁠⁠⁠⁠⁠⁠⁠ ハッシュタグは ⁠⁠⁠⁠⁠⁠⁠#ss954 Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of Frontline Innovators, host Justin Lake welcomes Anna Karousis, Senior Director of Change Management with more than 15 years of experience helping organizations navigate complex technology and process change. Together, they unpack why frontline technology initiatives so often fail to deliver on their promised ROI, and what leaders can do differently to drive real adoption, trust, and long-term value.  Anna brings a grounded, frontline-first perspective to change management, challenging common assumptions about automation, efficiency, and “go-live” success. This conversation is especially relevant for leaders responsible for large, distributed frontline teams who are expected to modernize operations while keeping the business running. Key Points to Listen For: The Hidden Cost of Poor Adoption: Anna explains how failed adoption erodes not just financial ROI, but “people ROI”, damaging trust, confidence, and engagement among frontline workers. Why Automation Isn't the Answer: The discussion reframes automation as a “dirty word” when applied to broken processes, emphasizing the importance of fixing workflows before digitizing them. Measuring What Actually Matters: Justin and Anna explore why organizations stop measuring ROI after implementation, and how defining success beyond “on time and on budget” changes outcomes. Frontline Reality vs. Leadership Assumptions: From technology literacy gaps to fear of making mistakes in enterprise systems, Anna shares real-world examples that highlight the disconnect between design decisions and frontline experience. The Importance of Time in Change: They break down why productivity dips are normal after go-live, why leaders must plan for them, and how setting realistic expectations builds trust. Super Users and Unspoken Leaders: Anna discusses the critical role of frontline influencers and change champions, and how investing in them can dramatically increase adoption and feedback loops. “Act and Transact”: A Simple Phrase for a Complex Problem: Anna introduces a powerful concept that captures the frontline challenge of modern enterprise systems: doing the work isn't enough unless it's accurately transacted in the system. Tune in for a thoughtful, practical conversation on what it really takes to make frontline technology investments successful—without disrupting the business or burning out the people who keep it running. YouTube: https://youtu.be/B5shttps://youtu.be/Ek2A8FkudbYbH7YrXtA Spotify: https://open.spotify.com/episode/2Y4Vjf3X97AXc5Re4TwIjq?si=_n4-Isq-TmmjxpJdQ4gH6w Apple Podcasts: https://podcasts.apple.com/us/podcast/act-transact-the-frontlines-role-in-enterprise/id1572329402?i=1000747020374 Amazon Music:

New Zealander Khol Gillies was fighting in Ukraine when he was badly injured, and he spent days in a bunker waiting to be evacuated Three months after an injury that cost him his leg, Khol Gillies tells RNZ's Lisa Owen the story of how he ended up fighting for Ukraine, and what it was like waiting in a bunker for days to be evacuatedGuests:Khol GilliesJasmine Gillies Learn More:To contribute to Khol's recovery, find his Givealittle hereFind The Detail on Newsroom or RNZ Go to this episode on rnz.co.nz for more details

Inside the Front‑Line of Resistance: Photojournalist Stephanie Keith on Visual Anthropology, ICE Protests & the Power of Community Observers

ゲスト：青木理さん（ジャーナリスト） 2026年1月27日（火）「FrontLine Session」より ========================================= 発信型ニュース・プロジェクト「荻上チキ・Session」 ★月～金曜日　17:00～20:00　TBSラジオで生放送 パーソナリティ：荻上チキ、片桐千晶（南部広美さんはお休み） 番組HP：⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠荻上チキ・Session⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ 番組メールアドレス：⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ss954@tbs.co.jp⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ 番組Xアカウント：⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@Session_1530⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ハッシュタグは ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠#ss954 Learn more about your ad choices. Visit megaphone.fm/adchoices

Gary and Shannon investigate a building-wide email about office thefts before diving into the "Gamer Rebellion" against AI. They explore the thin line between technological breakthroughs and "Gladiator-style" entertainment, from a podcaster reclaiming her voice to Alex Honnold’s death-defying skyscraper climb. Office Antics: A building-wide memo reveals that the few people left in the office are apparently stealing from each other. Gary and Shannon ridicule the workplace drama. The AI Resistance: Are gamers the unsung heroes stopping the AI takeover? We look at how the gaming community is holding the line, plus an emotional story of an ALS patient using AI to find her voice again. The Death of Sundance: No major sales and zero buzz… Is the era of the indie "big screen" breakout officially dead? Gladiator Entertainment: Netflix paid Alex Honnold a "mid-six-figure" sum to free-solo Taipei 101. Gary and Shannon debate the ethics of paying for life-or-death stakes. See omnystudio.com/listener for privacy information.

Welcome back to The New Warehouse Podcast. In this episode, host Kevin welcomes Read Egger, Founder and CEO of Achilles, to discuss how AI improves hiring frontline employees. Egger shares insights from over a decade in industrial and staffing environments, explaining why traditional hiring models fail hourly workers. The episode also includes a live demonstration of Sam in action. During the conversation, Egger has Sam call Kevin and walk through a real-time screening, giving listeners a firsthand look at how the AI recruiter sounds, responds, and adapts in a realistic hiring scenario. Be sure to listen to the full episode to see if Kevin passes the screening.Find more information about our sponsors here: Peak Technologies, Masterplan Communications, TGW Logistics, YMX Logistics Learn more about The Brecham Group here. Follow us on LinkedIn and YouTube.Support the show

On this episode of the Ruff Talk VR podcast we are remote due to a massive snowstorm in our neck of the woods. But the show must go on! We are talking some updates from Guardians Frontline and Thief VR. As well some unfortunate news from Walkabout Mini Golf regarding some team layoffs. We also talk the situation with VR modder Luke Ross. As well as some comments regarding the Meta layoffs from both Andrew Bosworth and Palmer Luckey.Use code RUFFTALKVR at checkout to save on any game or hardware on the Meta Quest store and help support the show!Big thank you to all of our Patreon supporters! Become a supporter of the show today at https://www.patreon.com/rufftalkvrDiscord: https://discord.gg/9JTdCccucSPatreon: https://www.patreon.com/rufftalkvrIf you enjoy the podcast be sure to rate us 5 stars and subscribe! Join our official subreddit at https://www.reddit.com/r/RuffTalkVR/Support the show

In this episode of Live Like a Leader, I sit down with organizational development expert Gil Crosby (https://www.crosbyod.com/) to explore timeless principles for change, leadership, and frontline empowerment. Learn why most “programs” fail, how to balance authority with freedom, and how leaders can unlock performance by listening to the people closest to the work.Gil Crosby has been an Organization Development Professional since 1984. He applies the Social Science of Kurt Lewin to help organizations navigate change and improve performance, as the same principles apply in both business and society. He is also a Professor at the Leadership Institute of Seattle, and he has just published his 7th book, Leadership and the Front-Line Workforce, for anyone in an organization. Here's what we get into: Kurt Lewin's social science—and why it still worksGil explains Lewin's core insight: when people who live with the problem talk it through together, design solutions that make sense to them, and test them, change actually sticks. Whether it's improving productivity in a plant or reducing violence in a community, people implement what they help shape. Why “forcing best practices” often failsWe talk about how organizations take something like Lean or the Toyota Production System and try to copy-paste it—usually by forcing compliance. Gil highlights what gets left out: at Toyota, when a worker stops the line, the supervisor's first response is “Thank you.” That level of respect and engagement is the point—and when it's missing, the system becomes just another top-down “program of the month.” A perfect frontline story: the Channel Locks lessonGil tells an incredible example from a manufacturing plant: management tried to reduce theft by making workers check out channel locks (basic tools used constantly), which slowed production every time someone needed one. When we asked the obvious question—what does downtime cost compared to a $15 tool?—The plant manager immediately changed course: “Tomorrow, we're putting channel locks everywhere.”And the best part? Once workers saw leadership was actually listening, they didn't steal them. Trust went up, friction went down, and productivity improved. Empowerment isn't “nice”—it's operationalI share why bad customer service drives me crazy (including what I've seen in Slovakia), and the pattern underneath it: people on the front line aren't empowered to make decisions. If the people closest to the work can't act, everything bottlenecks—and leadership often doesn't even know what's broken. Battlefield leadership and “commander's intent.”We connect this to military lessons: when leaders hoard information and control, people suffer. When teams understand the goal and the intent, they can make smarter decisions in real time. That's true in combat, and it's true in business. Democracy vs. autocracy—at work and in societyGil shares Lewin's conclusion that hit me hard: every generation has to learn how to be effective democratic citizens, because democracy isn't self-sustaining. The same is true inside organizations: if people aren't taught how to think, participate, and take ownership, you'll get passivity… or rebellion. The leadership sweet spot: structure + freedomOne of my favorite parts: Gil breaks leadership down as a balance of structure and freedom.People need clarity, information, accountability, and guidance.They also need autonomy and space to think.Too much control creates compliance-without-commitment. Too little structure turns into leaderless chaos. Meetings, fear, and why delegation is so hardWe talk about why leaders struggle to delegate well: endless meetings, unclear authority structures, and fear—fear of upsetting someone, fear of saying no, fear of authority (often rooted way earlier than work). I share a line I coach leaders to use when they're overloaded: “I'd be happy to do that. I'm maxed out—what would you like me to deprioritize so I can take this on?” Gil's low moment, and a leadership lessonGil opens up about the Great Recession: no safety net, consulting work dried up, and he drove a taxi to survive. His takeaway is powerful: do your best, no matter the role. And don't get cocky when money is flowing, because it can stop.MY BIGGEST TAKEAWAYIf you want performance, stop trying to “roll out” solutions to people. Build solutions with them. The front line sees what leadership can't—and when you treat them like owners instead of obstacles, everything improves: morale, execution, and results. --------John Bates provides 1:1 Executive Communications Coaching, both in-person and online. He also gets 92+ Net Promoter Scores for his large and small group leadership development trainings at organizations like Johnson & Johnson, NASA, Google, Intuit, Boston Scientific, and many more. Find more at https://executivespeakingsuccess.com.Sign up for his weekly micro-trainings for free at https://johnbates.com/mini-trainings and create a great leadership communications habit that makes you the kind of leader who inspires trust, loyalty, and connection.

The Borax & Chemical Corporation presents...The Television Championship Series Comedy (CC) It's WEIGHT goals Galore for Sitcoms in round 7 as Growing Pains from 1990 tackles Mental Health and has 7 references Trump references We have top tier VIBE goals on season 2 of NBC's The Hunting Party. It's Will from Will and Grace and Niecy Nash-Betts KILLING it as guests this week Jeff Dye BOMBS on Hannity In the Roku Riffs we talk Snowstorms, fucking Robots, Frontline docs, AND MORE!!!!!!!!!! Then it's more GOALS by The NFL Playoffs, NBA hecklers and General Hospital DRAMA!!!!!! Watch the show LIVE at https://www.twitch.tv/thisiskeithpaesel Watch FULL UNEDITED episodes https://keithpaesel.com Watch Clips and Episodes (Edited for Copyright) https://www.youtube.com/@keithpaesel Subscribe on your favorite podcast app https://keithpaesel.com/feeds Follow Keith and Adam on social media https://tiktok.com/@thisiskeithpaesel https://bsky.app/profile/keithpaesel.com https://facebook.com/keith.paesel.5 https://facebook.com/adam.kroshus Join the discord to Chat and have fun between shows https://discord.gg/j5xq9fqpNk

Somewhere in the multiverse, a cleric just whispered "I prepared Bless," and three dice immediately rolled higher out of pure fear. Because clerics aren't "the healbot," they're the divine Swiss Army knife: buffer, debuffer, front-liner, artillery, investigator, walking lie detector, and occasionally the person who politely asks a demon to leave and the demon actually does. Today we're building clerics from levels 1–10: how to pick your domain, what to prepare, how to stop wasting actions, and how to make your table say, "Wait… clerics can do that?" Show notes Cleric identity at levels 1–10: You're a full caster with armor, a strong action economy toolkit, and some of the best "party-wide value per spell slot" in the game. Choosing a Domain (Subclass) with intent What each domain wants to do in combat (frontline, blaster, controller, support, utility). How domain spells shape your "default prep list." The hidden question: "Do I want to solve problems with my action, my bonus action, or my reaction?" Ability scores and build priorities Wisdom as your engine (save DCs, prepared spells, key features). Constitution for concentration survivability. Strength vs Dexterity depending on armor and weapon plans. Armor, weapons, and "being accidentally hard to kill" Light/medium/heavy armor considerations. Shield math and when it's worth it. Weapon use: when it's a trap, when it's correct, and how cantrips change the calculus. Cantrips that actually matter Core combat cantrips (and why "I guess I'll swing my mace" is usually a cry for help). Utility cantrips that quietly win sessions. Spell preparation that doesn't make you cry Your "always-good" staples (buffs, heals, control, utility). How to prep for unknown adventuring days without over-prepping niche tools. Concentration discipline: the real cleric skill. Channel Divinity: use it early, use it often Turning Undead and its situational dominance. Domain Channel Divinity options as mid-tier power spikes. How Channel Divinity changes your "resource rhythm" between short rests. Level-by-level power spikes (1–10) L1: Domain + armor + Bless = "party performance enhancement plan" L2: Channel Divinity arrives (and suddenly your subclass has teeth) L3: 2nd-level spells broaden your problem-solving L5: 3rd-level spells are the "cleric becomes a headline" moment L6–8: subclass features + improved survivability + cantrip/weapon upgrades L9–10: 5th-level spells and consistent encounter impact Table role: how to be a cleric without becoming the babysitter Healing as a tool, not a lifestyle. Preventing damage and ending fights faster as the "real healing." Coordinating with your party so your buffs land where they matter. Key Takeaways  Start with your cleric job description Pick one primary role and one secondary role: Support/Buffer (primary) + Controller (secondary) Frontline (primary) + Support (secondary) Blaster (primary) + Utility/Support (secondary) Most clerics get in trouble when they try to be all of these every round. Concentration is your true hit point total A cleric who keeps concentration up is a force multiplier. A cleric who drops it every other round is a very polite person wearing armor. Practical habits: Don't stack concentration spells in your head like a wishlist—pick one plan per fight. Invest in Con saves/survivability decisions early. Position like you're important (because you are). Your "default fight plan" should fit on an index card Example templates: Support opener: Concentration buff → sustain/position → emergency heal only when it flips the encounter. Control opener: Concentration control → maintain distance/cover → punish clustering. Frontline opener: Concentration buff/control → stand where enemies hate it → force bad choices. Healing is strongest when it changes the math right now In-combat healing shines when it: Prevents an ally from going down before they lose their next turn, Buys a crucial round of actions, Keeps a key damage dealer online, Or pairs with control/positioning to stop the "down-up-down" cycle. Otherwise, healing between fights (and prevention during fights) is often more efficient. Domain spells and Channel Divinity are your build's "signature moves" If you're not using your domain's unique tools regularly, you may have picked a domain whose play pattern you don't actually enjoy. Levels 1–10 clerics win by being the most consistent person at the table You don't need perfect optimization to be great—clerics reward: Reliable concentration, Smart positioning, Prepared spells that solve common problems, And knowing when to spend resources to swing an encounter. Welcome to the RPGBOT Podcast. If you love Dungeons & Dragons, Pathfinder, and tabletop RPGs, this is the podcast for you. Support the show for free: Rate and review us on Apple Podcasts, Spotify, or any podcast app. It helps new listeners find the best RPG podcast for D&D and Pathfinder players. Level up your experience: Join us on Patreon to unlock ad-free access to RPGBOT.net and the RPGBOT Podcast, chat with us and the community on the RPGBOT Discord, and jump into live-streamed RPG podcast recordings. Support while you shop: Use our Amazon affiliate link at https://amzn.to/3NwElxQ and help us keep building tools and guides for the RPG community. Meet the Hosts Tyler Kamstra – Master of mechanics, seeing the Pathfinder action economy like Neo in the Matrix. Randall James – Lore buff and technologist, always ready to debate which Lord of the Rings edition reigns supreme. Ash Ely – Resident cynic, chaos agent, and AI's worst nightmare, bringing pure table-flipping RPG podcast energy. Join the RPGBOT team where fantasy roleplaying meets real strategy, sarcasm, and community chaos. How to Find Us: In-depth articles, guides, handbooks, reviews, news on Tabletop Role Playing at RPGBOT.net Tyler Kamstra BlueSky: @rpgbot.net TikTok: @RPGBOTDOTNET Ash Ely Professional Game Master on StartPlaying.Games BlueSky: @GravenAshes YouTube: @ashravenmedia Randall James BlueSky: @GrimoireRPG Amateurjack.com Read Melancon: A Grimoire Tale (affiliate link) Producer Dan @Lzr_illuminati

Day 1,429.Today, as President Trump prompts further outrage with his claim NATO troops “avoided the frontline” in Afghanistan, we consider whether President Zelensky was right to call out Europe in his speech at Davos ahead of the first trilateral talks of the war. Then we ponder whether the Greenland saga can be put to bed, or if it's truly indicative of a historic shift, before returning to the topic of resilience with the second half of our interview with former British army officer Ash Alexander-Cooper.ContributorsFrancis Dearnley (Executive Editor for Audio). @FrancisDearnley on X.Dominic Nicholls (Associate Editor of Defence). @DomNicholls on X.With thanks to Ash Alexander-Cooper OBE (former British army officer and author). @ashalexcooper on X.SIGN UP TO THE ‘UKRAINE: THE LATEST' WEEKLY NEWSLETTER:http://telegraph.co.uk/ukrainenewsletter Each week, Dom Nicholls and Francis Dearnley answer your questions, provide recommended reading, and give exclusive analysis and behind-the-scenes insights – plus maps of the frontlines and diagrams of weapons to complement our daily reporting. It's free for everyone, including non-subscribers.CONTENT REFERENCED:Zelensky attacks ‘weak and indecisive' European leaders (The Telegraph):https://www.telegraph.co.uk/world-news/2026/01/22/zelensky-attack-weak-indecisive-european-leaders/ Britain helps seize Russian oil tanker in Mediterranean (The Telegraph):https://www.telegraph.co.uk/news/2026/01/22/britain-helps-seize-russian-oil-tanker-mediterranean/ This was the moment EU leaders agreed Europe must go it alone (POLITICO):https://www.politico.eu/article/eu-leaders-agree-independent-europe-summit-emmanuel-macron-friedrich-merz/ Exclusive: Trump's new Board of Peace could tackle Russia-Ukraine war, source says (Kyiv Independent):https://kyivindependent.com/trump-launches-his-board-of-peace-ahead-of-meeting-with-zelensky LISTEN TO THIS PODCAST IN NEW LANGUAGES:The Telegraph has launched translated versions of Ukraine: The Latest in Ukrainian and Russian, making its reporting accessible to audiences on both sides of the battle lines and across the wider region, including Central Asia and the Caucasus. Just search Україна: Останні Новини (Ukr) and Украина: Последние Новости (Ru) on your on your preferred podcast app to find them. Listen here: https://linktr.ee/ukrainethelatestSubscribe: telegraph.co.uk/ukrainethelatestEmail: ukrainepod@telegraph.co.uk Hosted on Acast. See acast.com/privacy for more information.

Interview with Austin Stemper of Line of Sight, Praise, Clear, The Frontline, and Mindset.Support the show

One stretcher. More than 80 patients waiting. Paramedics arriving with patients while admitted patients await transfer. That was the reality for registered nurse Jayme Hack during a recent shift at Edmonton's Royal Alexandra Hospital. Along with colleague Valerie Evanishen, she offers a frontline view of the relentless pressure inside one of Alberta's busiest emergency rooms. ER physician and former politician Dr. Raj Sherman puts it bluntly: ERs are the canary in the coal mine and “the canary is dead.” He says we can, and should, do better when it comes to emergency medicine.This is an extended version of the radio broadcast.

Trumps insult to NATO troops saying they stayed off the front line, should we have joined the new 'board of peace', and which film just picked up the most Oscar nominations ever?

 In this episode of the WHIN Podcast, Don Propst and Mitchell sit down with Bradley LeBaron of Coots Taxidermy to unpack what it really takes to turn a hard-earned animal into a lifetime memory—starting with what you do in the field. From protecting velvet fast, to preventing hair slip on antelope, to proper cooling and clean cape handling, Bradley shares practical, no-fluff advice that saves trophies from avoidable mistakes (and a few hilarious shop stories along the way). The conversation also highlights the behind-the-scenes role taxidermists play in wildlife management—spotting tag issues, supporting CWD sampling, and helping elevate standards through the new Nevada Taxidermy Association—while reinforcing a core theme: treat your hide like your meat, respect the animal, and make conservation a lifestyle. 

ゲスト：坂口孝則さん（調達・購買コンサルタント） 2026年1月22日（木）「FrontLine Session」より ========================================= 発信型ニュース・プロジェクト「荻上チキ・Session」 ★月～金曜日　17:00～20:00　TBSラジオで生放送 パーソナリティ：荻上チキ、片桐千晶（南部広美さんはお休み） 番組HP：⁠⁠⁠⁠⁠⁠⁠⁠⁠荻上チキ・Session⁠⁠⁠⁠⁠⁠⁠⁠⁠ 番組メールアドレス：⁠⁠⁠⁠⁠⁠⁠⁠⁠ss954@tbs.co.jp⁠⁠⁠⁠⁠⁠⁠⁠⁠ 番組Xアカウント：⁠⁠⁠⁠⁠⁠⁠⁠⁠@Session_1530⁠⁠⁠⁠⁠⁠⁠⁠⁠ ハッシュタグは ⁠⁠⁠⁠⁠⁠⁠⁠⁠#ss954 Learn more about your ad choices. Visit megaphone.fm/adchoices

For weeks, protests around Minneapolis have caught nationwide attention as the city shows open defiance to a federal immigration crackdown.But behind the scenes, a quieter organized resistance has taken shape.Anna Foley and Michael Simon Johnson, producers for “The “Daily,” go on the ground in Minneapolis to capture that effort, and Charles Homans, a New York Times reporter, explains why the city has become ground zero in the fight over the government's deportation strategy.Guest: Charles Homans, a reporter for The New York Times and The Times Magazine, covering national politics.Background reading: In Minneapolis, an intense cat-and-mouse game is putting enraged residents face to face with heavily armed federal agents.President Trump's fight with Minnesota is about more than immigration.Photo: Jamie Kelter Davis for The New York TimesFor more information on today's episode, visit nytimes.com/thedaily. Transcripts of each episode will be made available by the next workday.  Subscribe today at nytimes.com/podcasts or on Apple Podcasts and Spotify. You can also subscribe via your favorite podcast app here https://www.nytimes.com/activate-access/audio?source=podcatcher. For more podcasts and narrated articles, download The New York Times app at nytimes.com/app.

How do you turn a one-machine operation into a thriving business? Find out in this episode with Ken Handsaeme, founder of On Time Precision. Ken's unique journey started as a machinist, but when he decided he wanted a better retirement plan, he started his own business, which he first operated out of a barn with a single machine. It eventually grew into a thriving manufacturing company serving military, aerospace, and medical customers—and helped Ken fulfil his successful retirement dreams. In this episode, Ken shares the lessons he learned throughout his career, ranging from the importance of intentional leadership, the root causes of common operational problems, and how curiosity-driven conversations and trust-building behaviors drive retention, accountability, and long-term performance. He also shares stories from his own career, giving a practical look at what it really takes to build a manufacturing business that can grow, endure, and succeed beyond the owner. 02:00 – Operational challenges on the shop floor often signal leadership and communication gaps rather than process problems alone 04:15 – Shifting from working in the business to working on the business enables leaders to focus on production leadership and long-term operational excellence. 05:30 - Protected time for quoting is essential to production flow, customer trust, and employee stability 06:45 – Connecting the top to the shop creates shared accountability 08:55 – To accelerate growth, leaders must balance hiring, retention, and capacity planning in manufacturing plants. 10:10 - Structured one-on-one conversations are a powerful tool for supervisor development and deeper team engagement in manufacturing. 11:30 - Curiosity-driven leadership conversations outperform traditional performance reviews in building trust and accountability. 14:00 – To reinforce trust, respect, and leadership credibility, prioritize employee conversations like customer meetings 16:40 –Involving operators in problem-solving and process improvement builds ownership and continuous improvement culture. 17:55 – Have transparent discussions on transparency in manufacturing management, including sharing expectations without overwhelming teams with financial complexity. 20:30 – Self-awareness, vulnerability, and trust in leadership are foundational skills in modern manufacturing environments. 21:50 - Consistent leadership behaviors create workplace culture that supports retention and manufacturing excellence. 23:10 – To prepare for succession, you need to build systems, people, and leadership beyond the owner. Connect with Ken Handsaeme Connect on Instagram: @kenhandsaeme

Welcome back to Forcepoint's "To the Point Cybersecurity Podcast"! In this episode, Rachael Lyon and Jonathan Knepper kick off the new year by diving into a fresh and fascinating topic for the show: cybersecurity within the hospitality industry. Joining them are Jasson Casey, CEO and founder of Beyond Identity, and Josh Johansen, Director of IT for Brent Hospitality Group. The conversation unfolds like a real-world thriller, as Josh Johansen recounts a recent cyberattack targeting his organization—a phishing attempt that nearly fooled hotel staff with convincing fake invoices. The discussion expands into how passwordless technology stopped the attack, the ever-evolving world of AI-driven threats like voice cloning and document forgery, and how companies can keep up with sophisticated adversaries who increasingly use AI. Jasson Casey offers expert insight into the rapid advancements in impersonation techniques, sharing eye-opening examples from his own experimentation with voice cloning and underlining the need for robust attestation methods. Together, the group weighs in on privacy implications, the societal shifts brought by social media, and practical strategies for managing security in a complex hospitality ecosystem. If you're interested in the intersection of hospitality, AI, and cybersecurity—and what brands and individuals can do to protect themselves—this episode is one you can't miss. For links and resources discussed in this episode, please visit our show notes at https://www.forcepoint.com/govpodcast/e368

What does science tell us about aging and trying to improve our health? We know that exercise is one way to hold off the worst effects of aging, but how much exercise do we need and how much does exercise really help? What other anti-aging interventions are available? There is growing consensus on what reliably works, what is promising but unproven, and what remains hype.

In this podcast, experts Erika P. Hamilton, MD; Giuseppe Curigliano, MD, PhD; VK Gadi, MD, PhD; Jason Aboudi Mouabbi, MD, discuss frontline, second-line, and antibody-drug conjugate therapies for the treatment of HR-positive, HER2-negative metastatic breast cancer.

Automotive manufacturing leaders have no shortage of data, but only those who turn it into action are winning, and AI is the accelerator.In this milestone episode, Jan Griffiths is joined by Sanjay Brahmawar, CEO of QAD, and Dr. Bryan Reimer, MIT Research Scientist and author of How to Make AI Useful, for a grounded conversation about how AI is creating real advantage in automotive manufacturing.The challenge facing automotive manufacturing leaders is not visibility. Leaders know where problems exist. The issue is that action often stalls between insight and execution. Dashboards explain what happened. They do not decide what happens next.Sanjay and Bryan draw a clear distinction between systems of record and systems of action. Systems of record observe. Systems of action decide, execute, and learn. Agentic AI belongs in the second category. It creates value when it removes friction from work, accelerates routine decisions, and gives people better context at the moment action is required.Frontline teams in automotive manufacturing do not resist AI. They adopt it when it respects their expertise and helps them do their jobs better. Adoption follows usefulness, not mandates. When AI amplifies human judgment instead of supervising it, execution speed improves and results follow.This episode challenges automotive manufacturing leaders to stop treating AI as a reporting layer and start using it as an execution engine. The organizations pulling ahead are not waiting for perfect conditions. They are starting small, learning fast, and letting action build confidence.Themes Discussed in this episode:Why data visibility alone does not drive performance in automotive manufacturingSystems of record vs systems of actionHow AI removes friction from automotive manufacturing operationsFrontline-first AI adoption in plantsAgentic AI as an execution multiplierLeadership ownership of decisionsBuilding momentum with 60 to 90-day winsFeatured Guests: Name: Sanjay BrahmawarTitle: CEO of QAD About: Sanjay Brahmawar is the CEO of QAD, a cloud software company delivering cloud-based solutions for manufacturers and global supply chains. With more than two decades of experience leading global technology businesses, he brings deep expertise in digital transformation, AI, IoT, and data-driven platforms, built through senior leadership roles at IBM and Software AG.Connect: LinkedInName: Dr. Bryan ReimerAbout: Dr. Bryan Reimer is a Research Scientist at the MIT Center for Transportation & Logistics and a key member of the MIT AgeLab. He is also the author of How to Make AI Useful: Moving beyond the hype to real progress in business, society and life. His work focuses on how...

ゲスト：安田浩一さん（ジャーナリスト） 2026年1月19日（月）「FrontLine Session」より 発信型ニュース・プロジェクト「荻上チキ・Session」 ★月～金曜日　17:00～20:00　TBSラジオで生放送 パーソナリティ：荻上チキ、片桐千晶（代演） 番組HP：⁠⁠⁠⁠⁠荻上チキ・Session⁠⁠⁠⁠⁠ 番組メールアドレス：⁠⁠⁠⁠⁠ss954@tbs.co.jp⁠⁠⁠⁠⁠ 番組Xアカウント：⁠⁠⁠⁠⁠@Session_1530⁠⁠⁠⁠⁠ ハッシュタグは ⁠⁠⁠⁠⁠#ss954 Learn more about your ad choices. Visit megaphone.fm/adchoices

Kenyan authorities recently reported that 200 of their citizens are fighting for Russia in the war in Ukraine. Many of them have reported that they travelled to Russia after replying to job adverts for roles as drivers, security guards and cooks. It was only on arrival that they were sent for military training, and then sent to the battlefield in Ukraine.BBC Africa's David Wafula has spoken to families trying to find sons and brothers, lost in Russia's war. In September 2025 a wave of anti-government protests swept through Indonesia. Bali, however, remained free from demonstrations. Academics and sociologists say this is due to a legacy of terror from the island's 1965 communist purge. This brutal period taught communities a chilling lesson: dissent leads to annihilation. As a result, many Balinese people have become conditioned to avoid confrontation and suppress negative opinions, especially concerning the tourism sector. Tri Wahyuni of BBC Indonesian has looked into Bali's relationship with tourism and its own history. In Panna, a diamond mining region in central India, two childhood friends recently made a discovery that they think could change their lives forever. They had rented a small patch of land in the hopes of finding diamonds, and after only 19 days of digging they found one worth an estimated $55,000. Vishnukant Tiwari reports for the BBC in central India and spoke to the brothers. This episode of The Documentary comes to you from The Fifth Floor, the show at the heart of global storytelling, with BBC journalists from all around the world. Presented by Faranak Amidi. Produced by Laura Thomas and Caroline Ferguson

Go inside the Paratroopers' command-and-control center, where battles are managed in real time and every decision can change an operation's outcome. In this episode of Mission Brief, Major Y takes us behind the frontline to explain how intelligence, technology, and coordination turn information into action under constant pressure.

Welcome back to the EUVC Podcast where we go behind the craft of building and backing venture-scale companies in Europe.Today, we're joined by Sean Mullaney, Founder & CEO of Seapoint, and Will Prendergast, as the Founding Partner at Frontline Ventures.Seapoint has just come out of stealth with a $3M pre-seed to rebuild the fragile and fragmented financial stack that European startups (and later: mid-market companies) rely on. With a Stripe-forged team, AI-native development culture, and operators from Revolut, Tines & more on board, Seapoint wants to become the financial home for European startups.This conversation dives deep into founder pain, broken tooling, AI-native product building, engineering culture, the changing shape of startup teams, syndicate-building, and why Frontline backed Sean with high conviction.Here's what's covered:01:07 The Mission: “The financial home for European startups”03:32 Frontline's conviction moment06:24 The founder pain: 5 tools, 5 accounts, zero clarity08:07 The invisible tax: fragmentation, reconciliation hell, no real-time view10:14 Why this problem is structurally important12:19 European vs US lens: why Seapoint is ahead13:18 AI-native engineering: “We rebuild the stack from processes, not accounts”15:19 AI agents allow senior engineers to ship full-stack features alone — compressing timelines that previously required 2–3× more engineers.17:19 Rethinking teams: fewer people, more senior, more generalist19:33 Productivity does NOT reduce funding needs — it increases ambition21:27 Culture: curiosity, experimentation, and founder-led technical push36:11 Syndicate design: Angels as a go-to-market weapon.40:23 From startup financial home → to powering Europe's mid-market backbone: lending, treasury, automation, embedded finance.

On this episode of Christopher Lochhead: Follow Your Different, Israeli Deputy Minister of Foreign Affairs Sharren Haskel joins us to discuss the rapidly evolving regional dynamics, the impact of October 7th, and the broader implications for Western democracies facing the challenges posed by radical ideologies and political inaction. You're listening to Christopher Lochhead: Follow Your Different. We are the real dialogue podcast for people with a different mind. So get your mind in a different place, and hey ho, let's go.   Sharren Haskel on the Rising Extremism and Western Political Paralysis Deputy Minister Haskel’s personal story and her reflections on recent attacks in places like Australia, the UK, and across Europe, reveal a growing concern about the unchecked rise of extremism and anti-Semitism in historically tolerant Western societies. Drawing on her years in Australia and the tragedy at Bondi Beach, Haskel expressed her deep shock and frustration over the persistent inaction by local governments in the face of escalating hate crimes against Jewish communities. According to Haskel, the roots of this problem go far beyond foreign policy. She attributes much of the inaction to internal politics and the pursuit of re-election, wherein politicians seek to appease immigrant communities that often arrive with deeply ingrained cultural prejudices, including anti-Semitism, from the Middle East. She criticized governments in Australia, Canada, and the UK for failing to enforce clear boundaries against hate speech and violent incitement. Instead, she argued, there has been a pattern of rhetorical condemnation without concrete protective measures, resulting in what she described as an environment where radicalization can flourish unchecked and Jewish communities are left vulnerable.   The October 7th Attack and Israel's Existential Resolve The conversation turned to the profound impact of October 7th, 2025, an event described as the largest and most brutal attack on Jews since the Holocaust. Haskel recounted the collective mourning and soul-searching that swept Israel, as well as a wave of determination to prevent such atrocities from ever happening again. For Haskel and many Israelis, the attack was not only an unspeakable tragedy but also a moment of disappointment in their generation’s promise to uphold the creed of “never again.” Yet, from the aftermath of horror emerged a powerful sense of resolve. Lochhead remarked that Israel appeared stronger after the attack, not weaker. Haskel recounted how, rather than fleeing, tens of thousands of Israelis and Jews from around the world returned to the country to support its defense. She described this as a pivotal moment, a ‘make it or break it’ scenario in which Israel had to repel attacks from multiple fronts—Hamas, Hezbollah, and hostile forces backed by Iran from Syria, Iraq, and Yemen. The attacks were not only aimed at Jews but also targeted Christians, Muslims, and citizens from various nations, further underscoring the broader threat posed by radical groups.   Iran's Uprising and the Global Stakes for Freedom As the Iranian regime confronted an unprecedented uprising (sparked by years of repression, economic hardship, and the regime's violent response), international attention intensified. Haskel spoke of thousands of Iranians killed or missing, the regime shutting down the internet, and the desperate situation faced by protesters, many of whom were being shot or abducted in broad daylight. Despite threats from Tehran aimed at both Israel and the United States, the Israeli government has maintained a cautious but attentive stance, recognizing both the risks and opportunities presented by the unrest. For Haskel, the Iranian regime stands as the foremost threat to global freedom, having long exported terror and repression while suppressing its own people. She called for solidarity among all who value democracy, emphasizing that the fall of the regime would be a victory for human rights, women’s rights, and the pursuit of liberty everywhere. Despite the cautious approach taken by Israel and its allies, she noted that the most vital pressure must come from within Iran, recalling the historic example of the Shah, who fled under international but primarily popular pressure. The world now stands on the verge of profound change, as old certainties crumble and new alliances and realities emerge. Haskel's message for Iran's protesters was clear: though international support matters, lasting liberation rests on the courage and resilience of the Iranian people themselves. The lesson for the broader international community is that the defense of freedom requires vigilance, unity, and unflinching resolve, both against external enemies and the creeping dangers within democratic societies. As the fate of the Iranian uprising, and indeed the region, hangs in the balance, the stakes extend far beyond the Middle East. The choices made by leaders and citizens alike will shape the future not only of a region in turmoil but of the democratic world as a whole. To hear more from Sharren Haskel and the current state of affairs in the world, download and listen to this episode.    Bio Sharren Haskel is an Israeli politician serving as Deputy Minister of Foreign Affairs since 2024. She has been a member of the Knesset since 2015, initially with Likud, later joining New Hope and National Unity. A combat veteran of the IDF’s Border Police during the Second Intifada, she previously worked as a veterinary nurse in Australia. Haskel holds a degree in political science and international relations. Known for her liberal-conservative stance, she champions free markets, civil liberties, and environmental causes. She is a prominent advocate for Israel's international relations and UNRWA reform.   Links Connect with Sharren Haskel X (formerly Twitter)   We hope you enjoyed this episode of Christopher Lochhead: Follow Your Different™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, X (formerly Twitter), Instagram, and subscribe on Apple Podcast / Spotify!

Looking for more DTP Content? Check us out: www.thereadinesslab.com/dtp-links Leadership Forged in War: Drones, Ukraine & Combat Medicine with Travis Kaufman What does leadership look like when courage, skill, and purpose are tested in real combat? In this episode of Disaster Tough, host John Scardena sits down with combat medic, warrior-educator, and humanitarian leader Travis Kaufman—a professional who deliberately went downrange into Ukraine to train combat medics operating under constant Russian drone warfare and frontline pressure. Travis didn't observe from a distance. He embedded with Ukrainian forces, teaching lifesaving combat medicine in one of the most complex warfighting environments on earth—where FPV drones, AI-enabled targeting, electronic warfare, and prolonged field care are reshaping how wars are fought and how leaders lead. His mission: multiply capability, build confidence, and ensure medics could save lives when evacuation was impossible and every movement carried risk. This episode explores leadership as action, not theory: ·      Leading and teaching under live drone threat in active war zones·      How modern warfare in Ukraine has changed training, trust, and command·      The mindset required to mentor warriors in austere, high-risk environments·      Building resilient teams when technology, terrain, and tempo collide·      Why leadership rooted in purpose and service outlasts fear and fatigue·      What the Russia–Ukraine war reveals about the future of combat leadership  This is a story of service, courage, and responsibility—of a leader who chose to step forward, share hard-earned knowledge, and risk his own life so others could go home alive. It's a rare, firsthand look at leadership where preparation, humility, and moral clarity matter more than rank or title. If you're searching for insight into leadership in war, drone warfare, Ukraine, Russia, combat medicine, modern conflict, resilience, and warrior mentorship, this episode delivers unmatched perspective straight from the field.

ゲスト：安田菜津紀さん（フォトジャーナリスト、認定NPO法人Dialogue for People副代表） 2026年1月13日（火）「FrontLine Session」より。 発信型ニュース・プロジェクト「荻上チキ・Session」 ★月～金曜日　17:00～20:00　TBSラジオで生放送 パーソナリティ：荻上チキ、片桐千晶（代演） 番組HP：⁠⁠⁠⁠⁠荻上チキ・Session⁠⁠⁠⁠⁠ 番組メールアドレス：⁠⁠⁠⁠⁠ss954@tbs.co.jp⁠⁠⁠⁠⁠ 番組Xアカウント：⁠⁠⁠⁠⁠@Session_1530⁠⁠⁠⁠⁠ ハッシュタグは ⁠⁠⁠⁠⁠#ss954 Learn more about your ad choices. Visit megaphone.fm/adchoices

ゲスト：雑談の人、桜林直子さん 2026年1月12日（月）「FrontLine Session」より 【PR】スピークは、このリンクから最大6000円OFFでお得に始められます！（無料体験つき・1月12日まで）

ゲスト：柳樂光隆さん（音楽評論家、DJ） 2026年1月8日（木）「FrontLine Session」より ※楽曲は流れませんのでご了承ください。 【PR】スピークは、このリンクから最大6000円OFFでお得に始められます！（無料体験つき・1月12日まで）

Welcome back to Snafu with Robin Zander. In this episode, I'm joined by Jeff Jaworsky, who shares his journey from a global role at Google to running his own business while prioritizing time with his children. We talk about the pivotal life and career decisions that shaped this transition, focusing on the importance of setting boundaries—both personally and professionally. Jeff shares insights on leaving a structured corporate world for entrepreneurship and the lessons learned along the way. We also explore the evolving landscape of sales and entrepreneurship, highlighting how integrating human connection and coaching skills is more important than ever in a tech-driven world. The conversation touches on the role of AI and technology, emphasizing how they can support—but not replace—essential human relationships. Jeff offers practical advice for coaches and salespeople on leveraging their natural skills and hints at a potential future book exploring the intersection of leadership, coaching, and sales. If you're curious about what's next for thoughtful leadership, entrepreneurship, and balancing work with life, this episode is for you. And for more conversations like this, get your tickets for Snafu Conference 2026 on March 5th here, where we'll continue exploring human connection, business, and the evolving role of AI. Start (0:00) Early life and first real boundary Jeff grew up up in a structured, linear environment Decisions largely made for you Clear expectations, predictable paths Post–high school as the first inflection point College chosen because it's "what you're supposed to do" Dream: ESPN sports anchor (explicit role model: Stuart Scott) Reality check through research Job placement rate: ~3% First moment of asking: Is this the best use of my time? Is this fair to the people investing in me (parents)? Boundary lesson #1 Letting go of a dream doesn't mean failure Boundaries can be about honesty, not limitation Choosing logic over fantasy can unlock unexpected paths Dropping out of college → accidental entry into sales Working frontline sales at Best Buy while in school Selling computers, service plans, handling customers daily Decision to leave college opens capacity Manager notices and offers leadership opportunity Takes on home office department Largest sales category in the store Youngest supervisor in the company (globally) at 19 Early leadership challenges Managing people much older Navigating credibility, age bias, exclusion Learning influence without authority Boundary insight Temporary decisions can become formative Saying "yes" doesn't mean you're locked in forever Second boundary: success without sustainability Rapid growth at Best Buy Promotions Increasing responsibility Observing manager life up close 60-hour weeks No real breaks Lunch from vending machines Internal checkpoint Is this the life I want long-term? Distinguishing: Liking the work Disliking the cost Boundary lesson #2 You can love a craft and still reject the lifestyle around it Boundaries protect the future version of you Returning to school with intention Decision to go back to college This time with clarity Sales and marketing degree by design, not default Accelerated path Graduates in three years Clear goal: catch up, not start over Internship at J. Walter Thompson Entry into agency world Launch of long-term sales and marketing career Pattern recognition: how boundaries actually work Ongoing self-check at every stage Have I learned what I came here to learn? Am I still growing? Is this experience still stretching me? Boundaries as timing, not rejection Experiences "run their course" Leaving doesn't invalidate what came before Non-linear growth Sometimes stepping down is strategic Demotion → education Senior role → frontline role (later at Google) Downward moves that enable a bigger climb later Shared reflection with Robin Sales as a foundational skill Comparable to: Surfing (handling forces bigger than you) Early exposure to asking, pitching, rejection Best Buy reframed Customer service under pressure Handling frustrated, misinformed, emotional people Humility + persuasion + resilience Parallel experiences Robin selling a restaurant after learning everything she could Knowing the next step (expansion) and choosing not to take it Walking away without knowing what's next Core philosophy: learning vs. maintaining "If I'm not learning, I'm dying" Builder mindset, not maintainer Growth as a non-negotiable Career decisions guided by curiosity, not status Titles are temporary Skills compound Ladders vs. experience stacks Rejecting the myth of linear progression Valuing breadth, depth, and contrast The bridge metaphor Advice for people stuck between "not this" and "not sure what next" Don't leap blindly Build a bridge Bridge components Low-risk experiments Skill development Small tests in parallel with current work Benefits Reduces panic Increases clarity Turns uncertainty into movement Framing the modern career question Referencing the "jungle gym, not a ladder" idea Careers as lateral, diagonal, looping — not linear Growth through range, not just depth Connecting to Range and creative longevity Diverse experiences as a competitive advantage Late bloomers as evidence that exploration compounds Naming the real fear beneath the metaphor What if exploration turns into repeated failure? What if the next five moves don't work? Risk of confusing experimentation with instability Adding today's pressure cooker Economic uncertainty AI and automation reshaping work faster than previous generations experienced The tension between adaptability and survival The core dilemma How do you pursue a non-linear path without tumbling back to zero? How do you "build the bridge" instead of jumping blindly? How do you keep earning while evolving? The two-year rule Treating commitments like a contract with yourself Two years as a meaningful unit of time Long enough to: Learn deeply Be challenged Experience failure and recovery Short enough to avoid stagnation Boundaries around optional exits Emergency ripcord exists But default posture is commitment, not escape Psychological benefit Reduces panic during hard moments Prevents constant second-guessing Encourages depth over novelty chasing The 18-month check-in Using the final stretch strategically Asking: Am I still learning? Am I still challenged? Does this align with my principles? Shifting from execution to reflection Early exploration of "what's next" Identifying gaps: Skills to acquire Experiences to test Regaining control External forces aren't always controllable Internal planning always is Why most people get stuck Planning too late Waiting until: Layoffs Burnout Forced transitions Trying to design the future in crisis Limited creativity Fear-based decisions Contrast with proactive planning Calm thinking Optionality Leverage Extending the contract Recognizing unfinished business Loving the work Still growing Still contributing meaningfully One-year extensions as intentional choices Not inertia Not fear Conscious recommitment A long career, one organization at a time Example: nearly 13 years at Google Six different roles Multiple reinventions inside one company Pattern over prestige Frontline sales Sales leadership Enablement Roles as chapters, not identities Staying while growing Leaving only when growth plateaus Experience stacking over ladder climbing Rejecting linear advancement Titles matter less than skills Accumulating perspective Execution Leadership Systems Transferable insight What works with customers What works internally What scales Sales enablement as an example of bridge-building Transition motivated by impact Desire to help at scale Supporting many sellers, not just personal results A natural evolution, not a pivot Built on prior sales experience Expanded influence Bridge logic in action Skills reused Scope widened Risk managed Zooming out: sales, stigma, and parenting Introducing the next lens: children Three boys: 13, 10, 7 Confronting sales stereotypes Slimy Manipulative Self-serving Tension between reputation and reality Loving sales Building a career around it Teaching it without replicating the worst versions Redefining sales as a helping profession Sales as service Primary orientation: benefit to the other person Compensation as a byproduct, not the driver Ethical center Believe in what you're recommending Stand behind its value Sleep well regardless of outcome Losses reframed Most deals don't close Failure as feedback Integrity as the constant Selling to kids (and being sold by them) Acknowledging reality Everyone sells, constantly Titles don't matter Teaching ethos, not tactics How you persuade matters more than whether you win Kindness Thoughtfulness Awareness of the other side Everyday negotiations Bedtime extensions Appeals to age, fairness, peer behavior Sales wins without good reasoning Learning opportunity Success ≠ good process Boundaries still matter Why sales gets a bad reputation Root cause: selfishness Focus on "what I get" Language centered on personal gain Misaligned value exchange Overselling Underdelivering The alternative Lead with value for the other side Hold mutual benefit in the background Make the exchange explicit and fair Boundaries as protection for both sides Clear scope What's included What's not Saying no as a service Preventing resentment Preserving trust Entrepreneurial lens Boundaries become essential Scope creep erodes value Clarity sustains long-term relationships Value exchange, scope, and boundaries Every request starts with discernment, not enthusiasm What value am I actually providing? What problem am I solving? How much time, energy, and attention will this really take? The goal isn't just a "yes" Both sides need to feel good about: What's being given What's being received What's being expected What's realistically deliverable Sales as a two-sided coin Mutual benefit matters Overselling creates future resentment Promising "the moon and the stars" is how trust breaks later Boundaries as self-respect Clear limits protect delivery quality Good boundaries prevent repeating bad sales dynamics Saying less upfront often enables better outcomes long-term Transitioning into coaching and the SNAFU Conference Context for the work today Speaking at the inaugural SNAFU Conference Focused on reluctant salespeople and non-sales roles Why coaching became the next chapter Sales is everywhere, regardless of title Coaching emerged as a natural extension of sales leadership The origin story at Google Transition from sales leadership to enablement Core question: how do we help sellers have better conversations? Result: building Google's global sales coaching program Grounded in practice and feedback Designed to prepare for high-stakes conversations The hidden overlap between sales and coaching Coaching as an underutilized advantage Especially powerful for sales leaders Shared core skills Deep curiosity Active listening Presence in conversation Reflecting back what's heard, not what you assume The co-creation mindset Not leading someone to your solution Guiding toward their desired outcome Why this changes everything Coaching improves leadership effectiveness Coaching improves sales outcomes Coaching reshapes how decisions get made A personal inflection point: learning to listen Feedback that lingered "Jeff is often the first and last to speak in meetings" The realization Seniority amplified his voice Being directive wasn't the same as being effective The shift Stop being the first to speak Invite more voices Lead with curiosity, not certainty The result More evolved perspectives Better decisions Sometimes realizing he was simply wrong The parallel to sales Talking at customers limits discovery Pre-built pitch decks obscure real needs The "right widget" only emerges through listening What the work looks like today A synthesis of experiences Buyer Seller Sales leader Enablement leader Executive coach How that shows up in practice Executive coaching for sales and revenue leaders Supporting decision-making Developing more coach-like leadership styles Workshops and trainings Helping managers coach more effectively Building durable sales skills Advisory work Supporting sales and enablement organizations at scale The motivation behind the shift Returning to the core questions: Am I learning? Am I growing? Am I challenged? A pull toward broader impact A desire to test whether this work could scale beyond one company Why some practices thrive and others stall Observing the difference Similar credentials Similar training Radically different outcomes The uncomfortable truth The difference is sales Entrepreneurship without romance Businesses don't "arrive" on their own Clients don't magically appear Visibility, rejection, iteration are unavoidable Core requirements Clear brand Defined ICP Articulated value Credibility to support the claim Debunking "overnight success" Success is cumulative Built on years of unseen experience Agency life + Google made entrepreneurship possible Sales as a universal survival skill Especially now Crowded markets Economic uncertainty Increased competition Sales isn't manipulation It's how value moves through the world Avoiding the unpersuadable Find people who already want what you offer Make it easier for them to say yes For those who "don't want to sell" Either learn it Or intentionally outsource it But you can't pretend it doesn't exist The vision board and the decision to leap December 18, 2023 45th birthday Chosen as a forcing function Purpose of the date Accountability, not destiny A moment to decide: stay or go Milestones on the back Coaching certification Experience thresholds Personal readiness Listening to the inner signal The repeated message: "It's time" The bridge was already built Skills stacked Experience earned Risk understood Stepping forward without full certainty You never know what's on the other side You only learn once you cross and look around Decision-making and vision boards Avoid forcing yourself to meet arbitrary deadlines Even if a date is set for accountability (e.g., a 45th birthday milestone), the real question is: When am I ready to act? Sometimes waiting isn't necessary; acting sooner can make sense Boundaries tie directly into these decisions They help you align personal priorities with professional moves Recognizing what matters most guides the "when" and "how" of major transitions Boundaries in the leap from corporate to entrepreneurship Biggest boundary: family and presence with children Managing a global team meant constant connectivity and messages across time zones Transitioning to your own business allowed more control over work hours, clients, and priorities The pro/con framework reinforced the choice Written lists can clarify trade-offs For this example, the deciding factor was: "They get their dad back" Boundaries in entrepreneurship are intertwined with opportunity More freedom comes with more responsibility You can choose your hours, clients, and areas of focus—but still must deliver results Preparing children for a rapidly changing world Skill priorities extend beyond AI and automation Technology literacy is essential, but kids will likely adapt faster than adults Focus on human skills Building networks Establishing credibility Navigating relationships and complex decisions Sales-related skills apply Curiosity, empathy, observation, and problem-solving help them adapt to change These skills are timeless, even as roles and tools evolve Human skills in an AI-driven world AI is additive, not replacement Leverage AI to complement work, not fear it Understand what AI does well and where human judgment is irreplaceable Coaching and other human-centered skills remain critical Lived experience, storytelling, and nuanced judgment cannot be fully replaced by AI Technology enables scale but doesn't replace complex human insight The SNAFU Conference embodies this principle Brings humans together to share experiences and learn Demonstrates that face-to-face interaction, stories, and mutual learning remain valuable Advice for coaches learning to sell Coaches already possess critical sales skills Curiosity, active listening, presence, problem identification, co-creating solutions These skills, when applied to sales, still fall within a helping profession Key approach Use your coaching skills to generate business ethically Reframe sales as an extension of support, not self-interest For salespeople Learn coaching skills to improve customer conversations Coaching strengthens empathy, listening, and problem-solving abilities, all core to effective selling Book and resource recommendations Non-classical sales books Setting the Table by Danny Meyer → emphasizes culture and service as a form of sales Unreasonable Hospitality by Will Guidara → creating value through care for people Coaching-focused books Self as Coach, Self as Leader by Pam McLean Resources from the Hudson Institute of Coaching Gap in sales literature Few resources fully integrate coaching with sales Potential upcoming book: The Power of Coaching and Sales  

Please enjoy this encore of Word Notes. An optional security mode for macOS and iOS that reduces the attack surface of the operating system by disabling certain commonly attacked features.  CyberWire Glossary link: ⁠https://thecyberwire.com/glossary/apple-lockdown-mode⁠ Audio reference link: “⁠How NSO Group's Pegasus Spyware Was Found on Jamal Khashoggi's Fiancée's Phone⁠,” FRONTLINE, YouTube, 18 July 2021.

Please enjoy this encore of Word Notes. An optional security mode for macOS and iOS that reduces the attack surface of the operating system by disabling certain commonly attacked features.  CyberWire Glossary link: ⁠https://thecyberwire.com/glossary/apple-lockdown-mode⁠ Audio reference link: “⁠How NSO Group's Pegasus Spyware Was Found on Jamal Khashoggi's Fiancée's Phone⁠,” FRONTLINE, YouTube, 18 July 2021. Learn more about your ad choices. Visit megaphone.fm/adchoices

ゲスト：永井玲衣さん（哲学者） 2026年1月6日（火）「FrontLine Session」より。 【PR】スピークは、このリンクから最大6000円OFFでお得に始められます！（無料体験つき・1月12日まで）

In this episode, we talk with emergency physician and author, Dr. Ashely Alker about her new book, 99 Ways to Die and How to Avoid Them.

Recruiting on social sounds easy… until you try it. In this episode of HR Famous, Tim Sackett sits down with Sean Worden (CEO/Founder) and Katy Schuck (Co-Founder/COO) of Reelist to unpack why most TA teams struggle to hire through Facebook, Instagram, TikTok, and beyond, and what it actually takes to make social recruiting work in the real world. Sean starts with the big picture: Reelist makes it “ridiculously easy” to recruit off social by automating creative, running paid + organic campaigns, handling brand safety and compliance, messaging and screening candidates, and tying it all back to your ATS with real-time optimization. Then the conversation gets fun: Reelist didn't start there. It began as a “TikTok for jobs” concept (think video-based matching)… until they realized it was turning into a job board with extra steps. The pivot? Build the infrastructure that helps employers recruit where people already are on their phones while scrolling. Tim pushes into the questions every TA leader asks: Which channel works best for in-person roles? The answer isn't a generic “TikTok!” It depends on geography and density. For rural and small-town hiring, Sean breaks down why Facebook and Instagram often outperform, while TikTok targeting can fall apart when it forces broad DMA-level reach that doesn't match “I need someone to drive 15 minutes to this plant.” Katy brings the strategy home with two essentials: awareness and action. Social ads aren't meant to impress your C-suite, they're meant to hit candidates with what they care about (pay, conditions, location) in a tight message, then make it frictionless to apply now. That “instant gratification” moment matters because speed matters. Tim shares a Marriott story that proves it: the advantage often goes to whoever responds first, not to whoever has the prettiest employer-brand deck. They also dig into what “viral” means for recruiting content (including share-to-view ratios and platform-specific behavior), why the best videos qualify and disqualify quickly, and how social can reduce junk and bot applications by capturing real intent. Finally, the crew gets into agentic AI vs. traditional GenAI, API-driven automation, real-time ATS integrations, and why security/compliance (SOC 2 Type II and more) isn't optional anymore. If you've ever said, “We've tried social… it didn't work,” this episode might change your mind and your playbook.

Welcome to our new research on the Frontline Workforce. In this introductory podcast I explain the importance and complexities of these jobs, and why the people in these roles take on enormous responsibilities in our companies and our economy. More than 70% of US workers are employed in frontline roles, generating more than $6 Trillion in wages and value. While many business and HR leaders support the frontline, our research points out that the issues are far more complex than you may realize. In this podcast I detail some of these important management topics and I also describe how the HR Technology market has struggled to meet their needs. Then I discuss UKG, the (Ultimate Kronos Group), the $5 Billion software company dedicated to this space and give you some insights on their pioneering and unique solutions. No matter what you do as a leader, HR professional, or manager, you likely know how critical our frontline workforce has become. Today frontline jobs in healthcare, transportation, construction, energy, airlines, and entertainment are the fastest growing segment of the workforce and also the roles least impacted negatively by AI. In fact AI is going to make these jobs even better. I hope you enjoy the discussion: stay tuned for a detailed article describing some of the frontline-work innovations recently announced by UKG and more on our research roadmap. If you would like to share your innovative solutions for frontline work, please contact us. Additional Information Powering the Frontline Workforce: How Frontline-First Companies Thrive (Research) The UKG Product Strategy An Exploration into the Frontline Workforce with Josh Bersin (YouTube Video with Josh Secrest of Paradox) The Age of The Superworker: Four Stages of AI Explainer Video Chapters (00:00:00) - Workforce Management in Ukg(00:11:18) - Kronos' Dynamic Labor Market System(00:13:16) - UKG's 'Unified Work Experience' for Workers(00:14:38) - UKG's Frontline Worker Network(00:17:58) - UKG's AI Architecture and Industry Solutions

ゲスト：青木理さん（ジャーナリスト） 2026年1月5日（月）「FrontLine Session」より 【PR】スピークは、このリンクから最大6000円OFFでお得に始められます！（無料体験つき・1月12日まで）

REYNOLDS' DEATH AND LEE'S MISSED OPPORTUNITY Colleague Colonel Jeff McCausland. McCauslandanalyzes General John Reynolds' death while leading forward elements, highlighting frontline leadership risks. He explains Robert E. Lee's strategic goal was winning the war through decisive victory. Additionally, Lee's discretionary orders to new commander Richard Ewell resulted in a missed opportunity to overwhelm Union forces. NUMBER 2

“AI is moving faster than your organization, and no, pilots don't count as a plan.” — Mike BrewerEvery multifamily PMC wants a great AI story to tell! Here is the version you don't want to tell. Or, worse, you don't want to acknowledge. Even worse, the one you're oblivious to. Don't fret, there is hope; most PMCs aren't unprepared. Wait, I lied; it's past time to worry; they're misprepared. Break the glass and pull the alarm! All of them!Over the past several years, primarily due in part to supplier partners (no ill intent meant to these fine humans) adding AI features to their core products! Or in some cases as a marketing tagline. But, I digress. PMCs have adopted AI like it's a tool. Not a transformation. A pilot here. A dashboard there. But under the hood? No structure. No systems. No real muscle for iteration – read humans that are open to change.Make no mistake, Multifamily and thus PMCs are sprinting toward an AI-infused future. The problem is they are still running in the shoes Jim Thorpe made famous at the 1912 Stockholm Olympics.Not meant as a metaphor, but as a diagnosis and more importantly a warning! Get a new pair of track shoes and lace them up tight because this is the most critical sprint your PMC will ever run! The time is NOW!AI adoption is moving at breakneck speed. But the operational backbone that supports it is made of processes, people, decision rights, and data structures. And that backbone is fragmented. It is outdated. In many cases, it is dangerously unaware.Most PMCs do not have a centralized AI team. No one owns the roadmap. No one owns the feedback loop. No one owns the ethics. No one owns the scale. No one owns the failure modes. So when something breaks or when it scales without oversight, there is no hand on the wheel.Brutal TruthAI does not reward experimentation. It rewards orchestration. We are not talking about a SaaS install. It is an operating model shift (this is the punchline to wrap your head around) – Call it a TINA problem. Unless you restructure your organization to keep pace with the pace and pattern of AI's evolution, you are not building a competitive advantage. You are creating what the tech industry calls, technical debt.I'm calling it a readiness gap.The symptoms are already appearing everywhere. Data pipelines are bottlenecking innovation. Frontline teams are stuck interpreting dashboards they do not trust. AI recommendations are ignored because they are not connected to real decision flows. The executive suite is playing with ChatGPT while the real leverage dies in committee.You can't close the readiness gap with more AI tools. You must be thoughtful, intentional, and strategic. And most of all committed!!You need an AI command center. It must be cross-functional. It must cut across silos. It must be culturally embedded. It must own education, integration, and experimentation. This cannot be a shadow IT project. It must be a strategic organ of the business. Most importantly, they must have a voice at the table that carries real responsibility, accountability, and authority.Start with your operating rhythm. If AI decisions are made at the edge without feedback loops into core planning, you're sprinting blindfolded with both arms tied behind your back. If your data foundation is not layered, labeled, and leveraged across every team, then your thinking is wishful and hopeful. If your frontline is not trained to trust and verify AI outputs, you will hit a stalling point.The next 12 months will define the next 12 years.And this transformation will be won by the early integrators and orchestrators.Runners, take your Mark! https://www.multifamilycollective.com

According to Beto Marubo, if Dom and Bruno did the same expedition in 2025, they would face the same levels of danger. The Guardian's Latin America correspondent, Tom Phillips, returns to the Javari valley and meets those risking their lives daily basis to fight the threats from organised crime. Is it possible to save the Amazon?

Today, in a special pre-recorded episode, we take you back to Kharkiv, where Francis and Adélie met a young theatre company called Ocheret. Proud heirs to a city with a long tradition of artists defending Ukrainian identity, and one that is primarily Russian-speaking, these performers are part of Kharkiv's cultural frontline. With the city lying just kilometres from active fighting, the members of the company, all in their early twenties, remain unflinching in their decision to carry on Kharkiv's artistic legacy, creating theatre in the midst of war. We hear their reflections, and then an update on what has happened in the months since. Theatre Ocheret: https://www.instagram.com/ocheret.theatre.kh/?hl=enDruk Centre in Kharkiv: https://www.druk.space/statti-en/druk-and-kharkiv-art-a-space-for-interactionSIGN UP TO THE ‘UKRAINE: THE LATEST' WEEKLY NEWSLETTER:http://telegraph.co.uk/ukrainenewsletter Each week, Dom Nicholls and Francis Dearnley answer your questions, provide recommended reading, and give exclusive analysis and behind-the-scenes insights – plus maps of the frontlines and diagrams of weapons to complement our daily reporting. It's free for everyone, including non-subscribers.Subscribe: telegraph.co.uk/ukrainethelatestEmail: ukrainepod@telegraph.co.uk Hosted on Acast. See acast.com/privacy for more information.

Have you ever spoken up knowing you were right and still not been heard?In this powerful and deeply reflective episode of Real Talk with Grace Redman, I sit down with Dalisia Coppersmith, executive coach, leadership strategist, ultramarathon runner, author of Strong Women Rising, and host of the Frontline Women Podcast.Dalisia brings a lifetime of leadership experience shaped by service, endurance, and hard-earned wisdom. From her time in the military to running 135-mile ultramarathons, she shares how true leadership is forged not in comfort, but in courage.From the Cliff to ClarityDalisia recounts a defining moment from her time in the 82nd Airborne Division, a leadership decision where her voice was dismissed, leading to real consequences. That moment became the foundation of her life's work: helping leaders, especially women, trust their voice, and lead with conviction even when faced with resistance.What You'll Hear in This Episode:

RFK Jr. ascends to the top ranks of government. Raney Aronson-Rath and filmmaker Michael Kirk examine his alliance with President Donald Trump, his rise to Secretary of Health and Human Services, and his efforts to turn his long-held beliefs into federal policy—concluding FRONTLINE's serialized adaptation of The Rise of RFK Jr.

Former Navy Seal, Carl Higbie, host of Front Line on Newsmax, joins Jillian to discuss two tragedies, thousands of miles apart, that have shattered the holiday season. In Australia, a "Hanukkah by the Sea" celebration at Bondi Beach turned into a massacre, leaving 15 unalived in what the Prime Minister is calling a targeted act of antisemitic terrorism. Meanwhile, in the U.S., a mystery gunman remains at large after ki**ing two students at Brown University—despite the campus being a surveillance-heavy "weapon-free zone." This episode confronts the uncomfortable duality of our times. We analyze the specific threats emerging globally—from the foiled "Christmas Market" plot in Germany to the weapons stockpiles found in London—and dive into the hard data on radicalization that policymakers often ignore. We discuss the FBI's recent intervention in California against the Turtle Island Liberation Front and Governor Abbott's controversial move to label the Muslim Brotherhood and CAIR as foreign terrorist organizations.   Finally, we tackle the theological divide. Why do historians distinguish between "Meccan" and "Medinan" verses in the Quran? What is the Doctrine of Abrogation? And ultimately, when fundamental values clash, is coexistence always possible?