Podcasts about research in motion

Stephanie Cawthon grew up deaf. She tells us her story of how for her childhood she was quite isolated due to not having good methods of communicating with those around her. It wasn't until college and the advent of the Americans With Disabilities Act that she began to learn to advocate for herself. Through self advocacy and some good teaching she finally learned American Sign Language, (ASL) and finally began to communicate efficiently with those around her.   Stephanie has proven since college to be a dedicated teacher. She now is a tenured professor of Educational Psychology at the University of Texas Austin. In 2023 she founded the National Disability Center for Student Success. This center and the five-year grant that funds it is providing and will continue to offer invaluable information and techniques for including persons with disabilities into society especially within the college and university system.   Stephanie has authored several books including a non-academic one which is being released on September 15 of 2024.   On our podcast Stephanie and I are joined by two interpreters. Amanda is voicing Stephanie's comments to me and Audrey is signing my comments to Stephanie. This episode gives us all a tremendous look into the philosophies and concepts about inclusion of persons with disabilities. I trust that you will enjoy and learn a lot from our time with Stephanie.   About the Guest:   Stephanie W. Cawthon, PhD, is an internationally renowned author, researcher, and consultant who brings relatable insights and real-world skills to her mission that—when we tap the power of accessibility—we ensure disabled people can thrive and succeed.    Dr. Cawthon's groundbreaking research has been funded by over $50 million in federal and other grants. In 2023 she founded the National Disability Center for Student Success at The University of Texas at Austin, where she is a tenured Professor of Educational Psychology.    She also brings a lived experience to her work. In addition to her congenital hearing loss, she has several mental health and physical disabilities that have a significant impact on her ability to engage in important life activities.    Dr. Cawthon earned her Bachelor's and Master's degrees from Stanford University and her doctorate from the University of Wisconsin at Madison.   Ways to connect with Stephanie:   Website: www.StephanieCawthon.com Book Website: www.DisabilityIsHuman.com Social Media: LinkedIn: https://www.linkedin.com/in/stephanie-cawthon/ Twitter: @swcawthon Instagram: DrStephanieCawthon The website for the National Disability Center: www.NationalDisabilityCenter.org   About the Host:   Michael Hingson is a New York Times best-selling author, international lecturer, and Chief Vision Officer for accessiBe. Michael, blind since birth, survived the 9/11 attacks with the help of his guide dog Roselle. This story is the subject of his best-selling book, Thunder Dog.   Michael gives over 100 presentations around the world each year speaking to influential groups such as Exxon Mobile, AT&T, Federal Express, Scripps College, Rutgers University, Children's Hospital, and the American Red Cross just to name a few. He is Ambassador for the National Braille Literacy Campaign for the National Federation of the Blind and also serves as Ambassador for the American Humane Association's 2012 Hero Dog Awards.   https://michaelhingson.com https://www.facebook.com/michael.hingson.author.speaker/ https://twitter.com/mhingson https://www.youtube.com/user/mhingson https://www.linkedin.com/in/michaelhingson/   accessiBe Links https://accessibe.com/ https://www.youtube.com/c/accessiBe https://www.linkedin.com/company/accessibe/mycompany/   https://www.facebook.com/accessibe/       Thanks for listening!   Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page. Do you have some feedback or questions about this episode? Leave a comment in the section below!   Subscribe to the podcast   If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or Stitcher. You can subscribe in your favorite podcast app. You can also support our podcast through our tip jar https://tips.pinecast.com/jar/unstoppable-mindset .   Leave us an Apple Podcasts review   Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple Podcasts, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts.       Transcription Notes:   Michael Hingson ** 00:00 Access Cast and accessiBe Initiative presents Unstoppable Mindset. The podcast where inclusion, diversity and the unexpected meet. Hi, I'm Michael Hingson, Chief Vision Officer for accessiBe and the author of the number one New York Times bestselling book, Thunder dog, the story of a blind man, his guide dog and the triumph of trust. Thanks for joining me on my podcast as we explore our own blinding fears of inclusion unacceptance and our resistance to change. We will discover the idea that no matter the situation, or the people we encounter, our own fears, and prejudices often are our strongest barriers to moving forward. The unstoppable mindset podcast is sponsored by accessiBe, that's a c c e s s i capital B e. Visit www.accessibe.com to learn how you can make your website accessible for persons with disabilities. And to help make the internet fully inclusive by the year 2025. Glad you dropped by we're happy to meet you and to have you here with us.   Michael Hingson ** 01:21 Well, hello and welcome to another episode of unstoppable mindset where inclusion, diversity and the unexpected meet. And it is called that for those who may not know, because inclusion for us comes first, since diversity typically tends to leave out discussions about disabilities, and today, I think we're going to be talking a lot about disabilities, among other things. Our guest is Stephanie Cawthon. And Stephanie is a person who happens to be deaf, so what I say is being signed to Stephanie, and then there is somebody who is going to be interpreting what Stephanie will be saying through sign to me. So you will notice as we chat, there will be some pauses, and that is because signing is going on. And so we will work with that. And I think it will be a fine time all the way around anyway. So let's go ahead and start Stephanie. I want to welcome you to unstoppable mindset. And Stephanie happens to be a person who works in Texas, among other things, in 2023 she founded the National Disability Center, Center for Student Success, and she has had a lot of grants that have helped her, but she is now with her Center at the University of Texas at Austin, and I was telling her before we started, that I will, recent, or soon, be in San Marcos, Texas to deliver a speech. So that's not too far from Austin, and I will be accompanied by my guide dog, Alamo boy. It's going to be a Texas world so it is Alamo, as in, Remember the Alamo? So Alamo and I have been partners for about six and a half years, and that's kind of fun. Anyway. That aside, Stephanie, welcome to unstoppable mindset. We're really glad you're here,   Stephanie Cawthon ** 03:21 and I'm thrilled to be here. Thank you so much for the warm welcome.   Michael Hingson ** 03:26 Well, it is my pleasure. Why don't we start, if you would, by you telling us a little bit about, kind of the early Stephanie, Stephanie growing up and all that, and sort of give us that as a background. It's always kind of fun to go back to the beginning somewhat,   Stephanie Cawthon ** 03:40 okay, sure. Thank you again. So early Stephanie, all right, me growing up, well, I grew up living in Canada, and then we moved to the United States when I was eight years old. And so that's sort of that change was interesting. I grew up without sign language at all at that time, ASL or any signed language was not prevalent, nor was it even allowed to be had. It was speech only, speech therapy, sitting in the front of the room, wearing hearing aids and that type of thing that was my experience. I learned to read lips pretty early on, and so I really paid attention in school, primarily to my teachers, friends, less so really not so much. Communicating with friends and peers was rough as a youth, because it's hard to pay attention to speech, for eating and then socially things. And paying attention to a person with disability is rough. Now the teacher was focused, and so I could focus on them. And at that time, my last name began with an A and so, uh. That was nice. I it was really and I received A's in school, and I cared so much about education because of that, I was in the front of the room. I was paying attention, and I had a pretty decent experience. And then later on, I went to college, and then the ADA happened roughly the same time that law was passed, about the time I joined the college setting, and that was new for me. I didn't know how to advocate for myself. I had no experience in that arena growing up. And so then in college, people would say, Hey, you should have accommodations. What should we do? How can we accommodate you? And I literally had no idea what that meant. I was a young person. I didn't it wasn't meaningful to me. I tried, but I didn't have a lot of training. You know, there wasn't training out there. I didn't have any explanation. There were no deaf peers for me at the time, and in that space, I was still kind of alone and isolated in that in that space. And so within that experience, in my early college college years, I did take an American Sign Language class, or ASL class, and I remember the first day of class, and I was thinking, Oh, this communication is so clear. Wow. How have I survived every day with communication? It's struggling. There were breakdowns constantly. It's what I did, and then it was my responsibility. It was on me to fix it and understand it and repair that. But there was a Deaf instructor for my ASL class, and they called on me to make sure I was understanding clearly the first time. They called me to that action like No, no, you understand clear the first time, not the second or third time. Make sure you get it that first time around. And so for me, that really helped shape my idea of what is it mean to be part of a group that communicates clearly, not always only paying attention to the teacher, but also having like people behind me and students and peers that I could engage with and still have that accent, that access and then have a full fledge, like a full whole experience. So that that really shaped me. So I'll stop there. Well,   Michael Hingson ** 07:30 what's interesting is that people did say to you, you have to get it right the first time. That immediately makes me think of something that I spent time learning, which is about Morse code. Everybody thinks of Morse codes as dots and dashes and so on, but the really good teachers of Morse code teach that you need to really, really recognize the sound, and they they actually the best Morse code course I ever encountered transmitted all of the the Morse code as they were teaching it at a fast enough speed that you couldn't sit there and count dots and dashes. You had to really learn the sound of of an a, of a B and a C and so on. And the people who were successful with that course because they focused on it and they focused on learning the sound. Really learned code very well. So I kind of empathize with your instructor, who said, No, you got to get it the first time, because it's all about really being acclimatized or becoming accustomed to something that you never really experienced before. So that was probably pretty cool. I would would assume you think so. Well,   Stephanie Cawthon ** 08:47 really, I think the the point for me was now that it was possible for me to get it the first time right, the first time that information was communicated without ASL, because I was struggling, I struggled to communicate. I struggled to hear and discern that information. Right now I'm able to access it and retain it that first time because of access to ASL,   Michael Hingson ** 09:12 and it was learning, in a sense, a whole new language. And for you, it was a very visual language, but at least you you sound, it sounds like you had a good teacher to to help with that. I know even today, for people who are low vision, the emphasis is on getting better glasses, enhancing your eyesight. And unfortunately, what all too often doesn't happen is when children are in in class, in lower grades and sometimes even going higher, they aren't really taught some of the blindness skills that would really enhance their life, like learning Braille, which doesn't mean you don't use your eyesight. But learning Braille because you can probably read it faster than you can read with low vision environment that you have, and also because you can read with Braille a lot longer than you can with eyesight without getting headaches. So there's a lot of evolution that needs to go on. And unfortunately, a lot of the professionals really doing the best service, because they're still approaching what happens with eyesight. And I suspect, although it's getting better, I think for you, probably a lot quicker. For people who are deaf as well, it isn't all just about using your ears, and people are starting to learn that,   Stephanie Cawthon ** 10:44 yeah, for sure. And I understand the idea of it not only being about an accommodation or accommodating the thing, but it's also about how we navigate the world, right? I think that that physically, as you said, it's two things so that, but in addition to that, but how we think about information sharing? You know, do we make things accessible for more than just one type or kind of audience? Are we reading plus hearing, plus a transcript and a video? What kinds of things are in place to communicate? And that's critical for me. That's so important. I think giving people options for how they access that information, and then they get to figure out which one works best for them today, in that situation, I think that's so important, is those options and allowing for that piece.   Michael Hingson ** 11:47 And I think as part of that, it's engaging, or becoming more involved in the conversation about disabilities and about everything else, so that people become comfortable enough. How can we best accommodate, or how can we best help, rather than being afraid to ask, because they grew up thinking that they could offend if they start to talk about a disability. So it is important that the conversation needs to happen, because, in reality, we know best what's going to work for us,   Stephanie Cawthon ** 12:21 certainly. And one thing that people often will say or ask me is, what do I say? How do I talk about this? How do I talk about disability? And so that's a very basic level thing that people often don't know what to do about it, or what to do with it. And so for me, my recent work has been to figure out how to share ideas, share stories, and connect people. And so it's not just feeling weird about it, you know, but putting that information, those stories out there.   Michael Hingson ** 12:56 But why do you think people do feel weird about it? What do you what do you think the basic reason for that is, and how do we address it?   Stephanie Cawthon ** 13:04 It's fear based. People are afraid is where it comes from. You know, disability is scary, and so I think for a lot of people, that's what it is, and that's the bottom line is in that it's fear based.   Michael Hingson ** 13:20 I agree, absolutely. I think it is fear based. It's needlessly fear based, but it still is fear based because we're not teaching people in general that disability doesn't really mean a lack of ability, but rather it means that you may be doing things in a different way, but you're still doing the same thing. And we've got to get people in general over this this fear and this perception that they have, that if you have a so called disability, then you are less than I am, whoever I am, and we've got to get enough into the conversation so that people begin to recognize, hey, you're really no different than I am. You just do things in a different way. And the reality is, everyone does things in a different way from a lot of other people. So why should it be an issue? But it is,   Stephanie Cawthon ** 14:21 yeah, and for me, one thing that I respect is that many people, it's their experience and their attitude surrounding disabilities, and they vary widely so that fear is from a real place. They're coming from somewhere, some experience or something. So that's part of how I approach and support people and help them recognize and understand the impact of that negative negativity and. The ableism that comes with it. And if we ignore oppression and we ignore that, that is not helpful, that's not helpful. So just to recognize and respect that once it's been disclosed, I find useful.   Michael Hingson ** 15:14 I think that the whole issue about disabilities and fear and so on. Is is something that that we do talk about a little bit and need to talk about more. But I also point out to people that, in fact, everyone has a disability on this planet. Everyone on the planet has a disability, and for most people, the reality is, eyesight is a disability because you're light dependent. And the fact of the matter is that we have done a lot since Thomas Edison invented the electric light bulb to make sure that light is available on demand, but all that's doing is covering up the disability of light dependence. And so it works until it doesn't but, but the fact of the matter is, most people don't view that as a disability, because it is so common. Most everyone is light dependent, and we have light available when we need it, as I said, until we don't, and then it becomes an issue. Again.   Stephanie Cawthon ** 16:20 Yes, and you know, covid taught us a lot, just to kind of tag on to that about how tech technology can support those with disabilities in different ways. And in addition to that, like you said, All people need access to options. You know, we all have a disability, and as I was stating, having those options is good, because there can be a breakdown at any time, but having options available, like I said, I think I feel like we learned that from covid, covid is how what do we do? And people feel like they have a disability when their internet goes out, right? They just don't know what to now, what? So it's interesting. It's, it's real interesting, living in this time, in this place   Michael Hingson ** 17:05 you're familiar with a device that's not, I think, so much around anymore, called Blackberry, one of the early devices that people use to communicate electronically.   Stephanie Cawthon ** 17:18 Oh, I'll, I'll clue you into something. I'm old enough, I do know what a Blackberry is. I   Michael Hingson ** 17:22 figured you were well, I remember, gosh, it's got to be now, 15 or more years ago, that suddenly Research In Motion, the company that that makes them and has all the servers and so on, had an outage, and it happened late at night, but BlackBerry suddenly went silent for about 12 hours, and I heard that there were people who committed suicide. A lot of people panicked and so on, because suddenly they lost access to the technology that they were so used to, which I guess is an interesting thing. They became so comfortable with it, they were able to use it. But the other side of that is that they didn't learn that it's always good to have options rather than just relying on one thing,   Stephanie Cawthon ** 18:13 you know, and for me, that becomes a design issue. Yeah, that's how I look at that, how we design our lives. Specifically, it's important to have options not wait until something breaks down or So similarly, don't wait for a disabled person to show up before you think about accessibility. Let's think about this. Let's think about the design from the get go. For me that is so important to really think about that in advance and plan around that and not wait for something to come up, have options in the design phase of anything. Right?   Michael Hingson ** 18:49 It's, it's important to do that, and we don't do it collectively or even individually, nearly enough. It is. It is why I always emphasize to people that although I use a guide dog, the dog's job isn't to know where to go and how to get there. That's my job. The dog's job is to make sure that we walk safely. And when I was working in the World Trade Center, I spent a fair amount of time learning all of the various options of ways and ways to get out of the World Trade Center from where I was and wherever I might be in the World Trade Center, not ever obviously wanting there to be an emergency, but at the same time, knowing that something like that could occur, and wanting to be as prepared as possible. And of course, as it turned out, that was something that ended up needing to be addressed and accomplished. But the other part about it is knowing that kind of thing and knowing your options is is crucial to be. Because it develops a mindset in you that when suddenly you have to deal with figuring out the options. If you really know what your options are, your mindset allows you to analyze and decide what you want to do. And I think that all too often dealing with emergencies, for example, people don't, oh, I can just follow the signs that'll tell me where the emergency exit is. That works until maybe you can't get out that way. But the real issue is knowledge helps your mind and your mental faculties learn to focus and not allow yourself to be completely overwhelmed by fear.   Stephanie Cawthon ** 20:42 And for me, I think that that's one characteristic of a disabled worker or employee that's a gift to the team, right is that flexibility and that flexible mindset, how to problem solve and what are the options there and available to you, and then what happens when one of those options breaks down? That's always something we're considering. And one thing that I typically notice that is actually quite surprising is when a disabled person gives these options, some people on the team will say, I never thought of that. And they respond with such shock. It's very surprising to me, because the person with a disability will then say, well, this is my life. This is every day I think of this. I do this, I bring this. This is just what I'm used to. This is this is how I do it. And so it's very interesting. Sometimes I'll post on social media, on different platforms and stuff. Why hire disabled people? And I'll say reason number one, and etc. And the first one is typically problem solving skills, because they have to that is how they navigate the world. So   Michael Hingson ** 22:02 and you're absolutely correct. And another is that if you hire a person with a disability, the odds are overall, you will be gaining a much more loyal employee, because we know how hard it is to find that job in the first place. And if you're going to be welcoming to us, we're going to want to, if at all possible, stay where we're welcome, rather than having to go off and face the same challenges of trying to retrain or train people and invade a new environment and make it work again. So it's always better if we find a welcoming place, we're going to want to stay there. And that says is true, not only for employment, but for brand loyalty. If I go online and find a website that's accessible to me and I can shop on that website, I'm apt to want to try to continue to shop at that website, as opposed to going somewhere else, if I possibly can, because that website was welcoming enough to make sure that I was included in their shopping experience.   Stephanie Cawthon ** 23:11 The same is true of technology and software in that realm, if it works for you, you're not going to be hopping around and trying to find something different. The system is set up to be hard enough already, so to find some sort of assistive technology or software, people typically stick with what works   Michael Hingson ** 23:34 well. And you're you're absolutely correct by any standard. And I think it's important to recognize that, and that's why we live in a pretty exciting time, technologically speaking, and we're getting into a more exciting time disability wise speaking, because more and more people, although it's happening a lot slower than a lot of us would like, more and more people are beginning to be a little bit more sensitive to the fact that we don't all do things the same way, and that there's there is value in making sure that disabilities are included. But it does happen slowly,   Stephanie Cawthon ** 24:20 and I think outside of the disability or disabled community, that is where we'd like to see the biggest improvements, right, right? It's typically, as you mentioned, slow or incremental disabled people talking to disabled people is one thing, and that's a limited impact until we become leaders, until we become creators, until we are part of the decision makers and that process, then that's when I think the impact is considerably greater.   Michael Hingson ** 24:58 Yeah. Yeah, I agree. Well, for you, having disabilities has certainly had a lot to do with shaping your life the way it is. Do you think you'd be doing something much different if you didn't happen to have disabilities? Or, you know, has it really shaped your life in a lot of ways   Stephanie Cawthon ** 25:23 that's an interesting question for me, because I think it'd probably be similar, you know, I'm in education, so I would have probably become faculty at any university, at a university somewhere that seems, you know, for me, that's a core value. So that's something that would have remained the same. I definitely would not be studying disabilities. I would think if I didn't have a disability myself, I don't think that that would have ever occurred to me. Now, maybe from the beginning, you know my first interest that it was language and language acquisition that was my, my first focus, and that was rooted in my understanding of deaf children. And so that might have been different, also, because that was my experience. Mine was different, right? And so that really motivated me and my interest in language and language acquisition, it was based on my experience. So that could have been different.   Michael Hingson ** 26:37 I can appreciate that. Well, how do you in terms of your experiences and so on? How do you define accessibility, and why is that important?   Stephanie Cawthon ** 26:51 So that definition really becomes a part of a larger picture. For me, I think really, there are three pieces that I think about. I think about accessibility, meaning connection, and then there are three pieces to that connection to myself or yourself. So an individual relationship. How do I know myself? How do I envision me and my future? What are my individual personal goals that I've set? Do I have a positive self confidence, all of those things, any those all relate to accessibility for me in terms of connection to self. And then the second piece of that is connection to information. So many things out in the world are based on shared communication and information that is out there. Think about how much community development and how local, national and worldwide. Information is just shared at them. It's out there. The content is out there, these ideas and this information. So accessibility to information, for me, is a major key. I have noticed a lot of negative impact on disabled people who have deprivation of that access to information and and just lack of access, it's not acceptable they don't have that information. So that second piece is key, connection to information. The third piece of it is connection to others, to other people, accessibility to other individuals. So if you remember my story about growing up when we first got together today, I did not have access to that third piece. There was no access to communication, to friends or peers. I was very isolated early on. I didn't have access to other deaf people at all in my younger years. And so for me, accessibility has got to include the social aspect and communicating with other humans that that's just key. And so when I take a look at or observe a situation or a product, I think about how all of these things intersect. If it's going to be accessible, is it accessible to self, that connection to yourself, the information and the connection to others, those three things always are in the forefront of my mind when I'm asked that question, when I approach something,   Michael Hingson ** 29:33 yeah, and I think that's although a longer definition, I think it's a much more important definition than what probably most people think about when they think about accessibility and access, but I think it is all about connectionalism in so many different ways we can talk about making the internet accessible, and what does that mean? I. Ultimately, it isn't just labeling links for blind people or closed captioning for people who are deaf or hard of hearing. It is still ultimately a connectional issue, and I think there's a lot of value in looking at access that way. And I do think that we need to do more to make sure that people really get that connectivity, something that just comes to mind. I was looking at buying a vehicle last year, and I'm not going to drive it right now, the technology isn't perfected for me to be able to drive, and I don't mean an autonomous vehicle, but there are ways to transmit information so that a blind person can drive, but it's not ready for street use or anything like that yet. But by the same token, my decision about the car and what to purchase or not to purchase ultimately came down to the fact that sitting as a passenger, I reached up to turn on the radio, and there was an on off switch, and everything else was touchscreen, which meant that I could not utilize the radio, and I could use the term so it wasn't accessible. But I think it's better to say I wasn't able to connect at all with that radio. There was nothing I could do to interact with that radio in any way, because everything was touchscreen. And that is, to me, fascinating, because that means that anyone who is going to use that radio like a driver has to look at the screen in order to see where they want to touch. And doesn't that sort of make life a little bit more dangerous, because they have to take their eyes off the road to see it, rather than using knobs which they could find by touch.   Stephanie Cawthon ** 31:58 I love that example, Michael, because technology is seems so advanced with a touchscreen, but really, it's not always the best fit for all the people. It's just, just because you can doesn't mean you should, right? So what a great example. Thanks. Yeah,   Michael Hingson ** 32:23 well, and again, it seems to me that the more fascinating aspect, in some ways, is that it still makes the driver take their eyes off the road in order to to interact. And maybe they can do that quickly and all. But still, it does mean, for some fraction of time, you have to take your eyes off the road. And the reality is, there is so much that we could do with technologies that we don't so people are just sort of skirting around the edges of doing more with voice actuation of technology in their cars. And it would be helpful, I think again, if we could do things to really encourage drivers to keep their eyes on the road and not worry about all the other stuff and give them alternatives that allow them to do that. But we, we still don't see that in the industry yet either.   Stephanie Cawthon ** 33:29 Yeah, and I'm assuming that that car developer maker really didn't have a low vision person in mind as a driver or any sort of customer or consumer in that vehicle, I will imagine that they did not consider that because, potentially not the target audience. Yeah, and it was invaded, tested with the broader public. So yeah,   Michael Hingson ** 33:56 that's, that's what we what we discover, but hopefully, over time, some of that will change, but it's it's a process well, so um, since we're kind of skirting around this subject, what are some of the barriers to accessibility that that you would like to share and you think People need to become more aware about   Stephanie Cawthon ** 34:21 so more awareness is a key thing. Certainly, I think often people have good intentions, but they just don't know what the impact is on people with disabilities. One example is that shows up regularly. Is low expectations. Disabled people can't fill in the blank, however you'd like to say it, and so that, for me, is just on repeat. That's, that's what is a. Space of attitude, and then out there with young people in my research, in my writing, and then in my teaching of people with disabilities and working with those younger folks, they often say, dang, these low expectations. That makes it worse. Like, that's the hardest is facing low expectations. Yeah, that's great. Technology is not the hardest thing for me. Accommodations also not the hardest thing for me. The biggest thing that I find is what the young folks are telling me is these these low expectations. That is what is creating barriers to opportunities for them. And so when taking a look at the research, and it's been many, many years, I've seen a lot of research done in this area, and you can measure expectations from parents and teachers, and so then 10 years later, the outcomes from those youth are so low, if there's a negative or low expectation early on, the outcomes are very poor, and in a longitudinal study,   Michael Hingson ** 36:12 yeah, well, and I think expectations, or lack of expectations, is probably the biggest thing that that we face. I mean, for years, and it still is true, the unemployment rate among employable blind people, people who are deaf or hard of hearing or who have other disabilities has been significantly, or better yet dramatically higher than the unemployment rate for employable persons who do not have What we would regard as a traditional disability, and it isn't because we can't work, it's because people think we can't work, and that, of course, is ultimately what we need to address. And hopefully, as we are able to carry on more of the conversation, we'll be able to to educate people about that.   Stephanie Cawthon ** 37:02 When I think also, people assume a lot of things about what they see in someone's behavior. There are a lot of assumptions that go on. So if there's a person with a disability, specifically mental illness, or a mental health related issue that has skyrocketed now mental health issues really, really increased number of folks experiencing that, and then still others make assumptions about, oh, that person's lazy. They're just lazy, or they're unreliable, and most things are not real positive. When those assumptions come up, there is like, hey, let's give some people some credit, you know. And so I think that that type of assumption and attitude is really where, where some of this comes from is about behavior and performance on the job or at school, and if someone is not meeting what those expectations of what they should be doing, and they have a mental health issue or a disability, then I think about, well, where are these assumptions coming from? Is it about their ability? Actually? Do they need treatment? Do they need accessibility? What are the different or what kind of flexibility could they be afforded? So sometimes it's a systemic issue that that person just needs a little bit of support within that system, and it changes everything. So I think those assumptions really come into play in that space,   Michael Hingson ** 38:44 yeah, and that is the, I think the biggest barrier that we have to address is the whole assumption syndrome that we tend to encounter, because people make assumptions that are absolutely not true, and oftentimes we don't even necessarily know about them, because they don't verbalize the assumptions that they have either.   Stephanie Cawthon ** 39:13 Yeah, and that fear just surrounding the word disability. And so it's real interesting how that then becomes a reason for silence.   Michael Hingson ** 39:30 Yeah, and so it all comes back down to the same thing, and I think you're absolutely right, and it is just something that has to be more of a growth issue. I remember, and I've talked about it a couple of times on this podcast. One time, my wife and I were going into a restaurant for breakfast where we lived in San Diego County. So with some time, probably around 1993 or 1990 Four, and my wife Karen was in a wheelchair her whole life. So as I love to tell people she read, I pushed worked out really well, but still, when we went into this restaurant, we were standing at the counter waiting to be seated. The poor hostess behind the counter had no clue how to deal with us. She kept looking at me and I'm not making eye contact, most likely with her. She looked at Karen, who's down lower, sitting in a wheelchair and all that, and this woman didn't even know how to say, Can I help you? She was just totally lost because she was confronted by a situation that just overwhelmed her with a lack of knowledge or certainty as to how to deal with it. And so finally, Karen said to me, the hostess is behind the counter, and she does know who to talk to. And so I just Well, well, you know, she should just speak up and we'll take it from there. And that finally broke the ice. But people don't learn very well, or we don't, collectively as a society, teach people very well how to deal with difference.   Stephanie Cawthon ** 41:09 And I think that part is sort of what motivated my book, the new one that's going to be released soon, is it's in there. There's there's two thing and one the book itself is really just figuring out how to connect people to that, the topic of disability, that disability thing, you know, and having a to do list and a checklist is just not enough that that doesn't quite cut it. We need to know why and what's what. There's more to it, what's underneath that uncertainty or that, that frozen response. And so then also make an action plan. Let's get that list in place, and from there, how do we approach these things? So connecting our thinking, our feeling and the humanness of it with what's next? What do we do? How do I respond in that situation? We now have new information. What do we do? And so really linking those two pieces together, you know? And I see that in my students. I see that in my colleagues, if people know what to do. And so, one moment, please. And so again, that's sort of what motivated. That's my motivation for the book. So,   Michael Hingson ** 42:25 so tell me a little bit more, if you would, about the National Disability Center for Student Success. What, what prompted that? What it does, and what have you learned?   Stephanie Cawthon ** 42:36 All right, well, it's funded by the federal government, by the feds, and so they saw a gap in the research related to disabled students in higher education spaces, and they don't know how to support it well. And then they're like, What? What? What are the barriers to success? There's a lot of stories out there, but not a whole lot of actual research based in, you know, foundational research related to what to do and how to improve outcomes for disabled students in higher education. And so that was the motivation for the center, to create a center, a place for that research to happen and then training to also happen. And it's a five year proposal, and we've finished year one just recently, and we are now into the second year, and we'll have 234, and five years. The overarching goal is to do several things. We have some new information to collect about accessibility. Go figure, you know, you know what it looks like like. This is our framework, right? This is what we're doing. My definition that I just shared with you is, is really the framework and the jumping off point as well. And so the real interesting thing about why disabled students choose to disclose or not to disclose that disability, that is a fascinating thing, and it's about half, half of the students will disclose and half will not. So the barriers to perception. What is that like for them when you don't disclose? What do you do, right, and why? Why don't you disclose? And so all of that type of research is critical to change how we even set up accommodations. How does the system get established? What is the disclosure process look like, and it's not just a legal issue, but it's more about an institutional issue, the leadership, the culture of that space, and what that could and should look like. So that's one thing. Another thing that we focus on is really taking a look at how an institute. Institutional at an institutional level, or program level, how the policies and programs are designed for the people it's meant to serve. And so one example that says a real easy one is if a student says, I'd like to apply to that school, is the website accessible? And how do we know? How do we know about the content on the website? How do we determine, is it accessible? Let's say they apply and get in. What is orientation like? Is that accessible? How do people with disabilities experience fully, experience and on campus visit after school, or they go do an on site visit. What is that like for them? So just that kind of thing. It's real interesting getting into those specific pieces of institutional awareness and for their planning purposes and their quote brand, you know the how do they want students to experience them as and how much are they including students with disabilities in that? And later on, we'll be doing some research in terms of the outcomes and careers and job success and such like that. But that's sort of where we're at now in the center.   Michael Hingson ** 46:19 Well, I would think, like most anyone who is doing research, you're, you're studying and being objective, but at the same time, having been a person with a disability your whole life, you probably have some general thoughts as to how things will turn out as you're as you're continuing to to research. But the question that I have is, have you found or have you encountered any real surprises? Have you learned something or discovered something that you thought was a certain way, and turns out it's not so you totally were, were surprised. There   Stephanie Cawthon ** 47:02 was one surprise, and it's that, you know, intersectionality is important, and so and men and women are different. Big surprise there, right? But how they experience a disability also different accessibility and access, different disclosure, again, different and and then also it often depends on other oppressive type experiences or identities. So that that was a surprise. And then another surprise that I remember is that students often go to their instructors and disclose and ask for accommodations without an official letter or an official anything from any sort of university affiliated office, they will just go directly to their professor and say, Hi, I need help. I need access to XYZ. But without going through this system and getting that official piece, they sort of go the roundabout way. And so that was surprising to me as well. Why   Michael Hingson ** 48:13 do you think that is that they take the roundabout approach?   Stephanie Cawthon ** 48:17 I think when it's time sensitive, that's when they're like that. This is what I need. This need has shown up. It's potentially the last week of the semester. The test is today, these sort of things. And the system takes time, right? And so I believe that, yeah, and sometimes months to get these things in place. And so time sensitivity is a big one. And the feeling of safety this one instructor that they can go to. You can pick and choose when to disclose. You don't have to disclose everything right at the beginning and have something in your file that follows you. This is one professor, one time as needed, you know, and it might also be a personal relationship that they've established with that particular instructor in person now they're comfortable. The system is not personal. It is not friendly. It is a system whereas an instructor over time, that is personal. And so a feeling of safety, I think, plays into that.   Michael Hingson ** 49:15 Yeah, one of the things that that I did in college was I took the initiative of going to meet the Chancellor and made an appointment to meet the chancellor of the university, and actually ended up having several conversations with him and meeting some of the other higher End school officials. And I think that was valuable to do because they got to know me as well. But I again, I think I, because of that, made it personal to use your terminology, and I think that makes a lot of sense. So with the grant that you have, what do you expect? To accomplish by the time five years have have gone   Stephanie Cawthon ** 50:04 well, I'm hopeful to have some foundational research in place for some other people to take that and run with it. That's that's what I'm hoping for. In addition to that, develop a measure that is culturally sensitive to disability, and really have that developed and in place a measure of accessibility, and that's really important, because we've got students who have disability who are leading and in the process of leading, and so it's not just me, right? There are many students involved in this effort, and with this grant and center and so, and as peers, they're developing things and so getting those measures in place. Third, really is to raise awareness. You know, disability is there. There are students with disabilities on campus. That's not just an ADA issue. It's not just a legal requirement we need to satisfy. It's more of understanding the culture of the campus and that the culture of disability needs to be included when we talk about diversity and that population, you've got to include disability in that conversation. Yeah,   Michael Hingson ** 51:31 and I would imagine one of the main goals of the grant is to create a vehicle to help raise that awareness.   Stephanie Cawthon ** 51:39 Yes, we've got 30% of our budget, so to speak, is placed for outreach specifically. So yes, we've got that allocated.   Michael Hingson ** 51:53 Well, now you are writing, you mentioned it earlier, a new book. Is this your first book? Or have you written other books? I   Stephanie Cawthon ** 52:00 have, I believe this is book number five for me. Wow. There you go. One of those. My first was not an academic or academia type book, but where, excuse me. This is the first book of all of them that is not academic or academia focused. This is, this is my first one, a little outside of that. So more for a general audience, the general population.   Michael Hingson ** 52:29 What's the name of the new book?   Stephanie Cawthon ** 52:31 Disability is human, and   Michael Hingson ** 52:34 what is well,   Stephanie Cawthon ** 52:36 so sorry, there's more to it, the vital power of accessibility in everyday life.   Michael Hingson ** 52:49 And so what is it mainly about? Or can you tell us a little bit about it? And when will it be released?   Stephanie Cawthon ** 52:54 All right, so the release date is set for September 15. So it's coming up just yesterday that was decided, and they let me know that. So that's a good thing. The book itself is really just trying to give people without disabilities an idea, a concept, an understanding, and some language about kind of navigating the world with a disability and accessibility, you know? And really, it's a it's a way to reduce the fear surrounding all of these things. I mean, that's the key point, really, from the beginning of our conversation, right? It's the fear giving options to make accessibility just a part of the design as we design life. So when people, when you think about your work, your community, your people that you interact with on a daily basis, sporting teams, you name it, it's in there, but about a group of people, and how we think about the disability part of that, the characteristics that define that or that are present there in that group. Things that you can do when a person with disabilities is involved, they typically are. What can you do? So it's a really more of that type of feel, and lots of stories in there, lots and lots of stories and anecdotes, some from me, many from other people, included in in the book. So yeah,   Michael Hingson ** 54:32 who's publishing the book? T,   Stephanie Cawthon ** 54:35 s, p, A, the self publishing agency, okay, it's an amazing group, perfect. And yet my four other books were all published in a traditional way. And I don't have two years to wait for this, but we don't have two years to wait for this, so that's why i. Yep,   Michael Hingson ** 55:02 now you I gather, wrote a workbook to go along with the book. Tell me about the workbook, if you would   Stephanie Cawthon ** 55:09 sure. So just part of my own history is interacting with teaching and teachers and teaching myself, and so I also had a theater background, and so those two things together really helped me sort of figure out how to create activities for people to interact and engage and have some more applicable information to go with it. It's so the workbook gives different options and activities of how to creatively do these things. You could do it alone. You could do it with other people. This workbook and the activity so it could be like a book club experience. It could be a training experience. You know, people maybe want it for professional development in a group setting or in an individual setting. Maybe, let's say, a person's teaching a course and they want to know what to do with their group or their class, this workbook will come in handy for that. And so that's the reason that that I even came out with a workbook. There's some assignment ideas in there. So all kinds of options for that workbook. Well,   Michael Hingson ** 56:23 it sounds exciting, and I'm looking forward to learning about it. And you said it's coming out on September 15. Will there be an audio version of the book? Do you know? Yes,   Stephanie Cawthon ** 56:37 those will be released separate from each other, but yes, there will be an audio version released Cool.   Michael Hingson ** 56:44 Well, I want to thank you for coming and spending an hour with us today. I think it has been fun, and I have definitely enjoyed getting to have a really in depth discussion about the whole issue of disabilities and accessibility and so on. I hope that you have enjoyed it as well. So I really do appreciate you being here, and I hope that those of you listening found this to be valuable as well, and that you learned a lot from Stephanie I did. So we'd love to hear your thoughts. If you would, we'd love to hear any of you who are listening. So if you'll contact us, I would appreciate it. You can reach me at Michael H, I m, I C H, A, E, L, H i at accessibe, A, C, C, E, S, S, I b, e.com, you can also go to our podcast page, which is www.michaelhingson.com/podcast Michael Hinkson, is m, I, C, H, A, E, L, H, I N, G, s, o, n.com/podcast, and wherever you're listening, I hope, especially with this particular episode, give us a five star rating. We value that very highly. And for all of you listening, and Stephanie you as well. If you know of anyone else who ought to be a guest on unstoppable mindset, we would really value highly you letting us know or introducing us, because we're always looking for people who want to come on and help us all recognize that we're more unstoppable than we think we are. So with that, again, I want to thank you for being here. I have enjoyed it, and it's been a pleasure to have you on today. Thank you   Stephanie Cawthon ** 58:21 well. Thank you so much.   Michael Hingson ** 58:27 You have been listening to the Unstoppable Mindset podcast. Thanks for dropping by. I hope that you'll join us again next week, and in future weeks for upcoming episodes. To subscribe to our podcast and to learn about upcoming episodes, please visit www dot Michael hingson.com slash podcast. Michael Hingson is spelled m i c h a e l h i n g s o n. While you're on the site., please use the form there to recommend people who we ought to interview in upcoming editions of the show. And also, we ask you and urge you to invite your friends to join us in the future. If you know of any one or any organization needing a speaker for an event, please email me at speaker at Michael hingson.com. I appreciate it very much. To learn more about the concept of blinded by fear, please visit www dot Michael hingson.com forward slash blinded by fear and while you're there, feel free to pick up a copy of my free eBook entitled blinded by fear. The unstoppable mindset podcast is provided by access cast an initiative of accessiBe and is sponsored by accessiBe. Please visit www.accessibe.com . AccessiBe is spelled a c c e s s i b e. There you can learn all about how you can make your website inclusive for all persons with disabilities and how you can help make the internet fully inclusive by 2025. Thanks again for Listening. Please come back and visit us again next week.

In this episode, we're diving into the world of technology and innovation with special guest Paul Donald, co-founder and CEO of Encircle. Paul shares his journey from riding the wave at Research In Motion during the Blackberry era to co-founding Encircle, a company with a vision to bring top technology companies together and create a holistic solution. Join us as Paul discusses the fascinating work his company is doing, from driving efficiency to serving customers by harnessing clean data and simplifying the claims process. He talks about the restoration software system itself, what it offers to the marketplace, and how the technology can give simple, clean results that save time and energy.   Learn More: www.fnoinsuretech.com EnCircle Paul Donald LinkedIn   What You'll Hear In This Episode: [6:54] Intro to Encircle, a software platform focused on field documentation. [9:51] How the camera and the phone got together. [11:21] What Encircle offers to the marketplace. [13:02] The positive attributes of Encircle's visual and tactile-oriented process. [13:06] Driving efficiency through their digital format. [16:56] How Encircle's technology can remove bias and human errors. [20:17] Involvement in the restoration field and what Paul learned after spending 4 months in the field. [22:33] How does Encircle eliminate or streamline some of the many technologies that are out there? [23:07] How fragmented the property claims industry is, particularly from a technology standpoint. [26:28] Encircle's partnerships with data scientists. [28:48] Trusting data integrity. [32:12] The software provides educational and remote coaching opportunities. [32:36] How are the videos stored? [38:55] What does Encircle do to stand out? Paul talks about their exciting partnerships. [41:12] Research In Motion. [43:10] Where can we find Paul and the Encircle team this year?

Jamie, Peter and Ellie revisit the bleeps and bloops of Blackberry, Matt Johnson's top-notch retelling of Research In Motion's rise and fall. Also this week, the gang enter the steam of the sauna for Estonian doc Smoke Sauna Sisterhood, then take an icy dunk in the waters of what Peter has dubbed 'big-brain business boys'. Your Patrick Batemans, your Ray Krocs, your fella from Aliens, etc etc. TIMESTAMPS BlackBerry review (1:30) Smoke Sauna Sisterhood review (17:20) Business on Screen, ft Aliens, The Founder, Dumb Money (26:55) Follow the team on Twitter @ptrsmpsn @anahitrooz @jamiedunnesq @lew_rob_, get us on Twitter and TikTok @thecineskinny, email us at cineskinny@theskinny.co.uk Recorded at EHFM, Summerhall – ehfm.live Music: Too Cool by Kevin MacLeod (https://incompetech.filmmusic.io/song/4534-too-cool) License: https://filmmusic.io/standard-license

BCK? Right. We get to learn all about that during our conversation this time with Milam Miller. Milam began life in Texas, but has moved around quite a bit over his life. He always has had some interests in sports as he will tell us.   During his time in New York years ago he dreamed of securing a job with his favorite baseball team, the New York Yankees. He decided that he didn't really want to see “the behind the scenes” of the Yankees or any other team. He ended up more on the sales and promotions side of sports.   His jobs eventually took him to the UK, but eventually, the pandemic happened. For the first two years of the pandemic, he went back to Texas. In 2022 his wife's job caused the two of them to move to Toronto Ontario where they are today.   As he looked for things to do at the start of the pandemic he hit on what became for him a watch phrase, “BCK”, (Be Confident and Kind) As he describes, what was a watch phrase for him has grown not only into a coaching business for him, but an actual movement. I leave it to Milam to tell us about that. I think why I say that there is no doubt that Milam is definitely unstoppable.     About the Guest:   “Be Confident & Kind” (or BCK) was a personal mantra that Milam Miller created in July 2020 in the midst of the COVID-19 pandemic. Life was uncertain and he knew one thing to be true–showing up in a confident & kind manner kept his inner light burning bright.   What was once a private motivating statement is now a public movement. Milam launched BCK in order to offer his whole self to organizations looking to invest in its people.    BCK believes in a confident and kind approach to work, in which people are put before profits. A coachable workforce - that is already skilled and, hopefully, well trained - will, in fact, yield higher profit margins. Milam is an expert in encouraging leaders and cultivating collaboration amongst teams, especially innately competitive sales teams.   When he's not facilitating in the boardroom or on 1:1 coaching calls, Milam can be found teaching in the yoga studio. One of the greatest gifts in life is to be able to move somebody - whether that be physically, mentally or emotionally - to a place of transformation.     Ways to connect with Milam:   Website: https://www.bckconsulting.org/ LinkedIn: linkedin.com/in/milam-miller-bck Instagram: @milamrmiller   About the Host: Michael Hingson is a New York Times best-selling author, international lecturer, and Chief Vision Officer for accessiBe. Michael, blind since birth, survived the 9/11 attacks with the help of his guide dog Roselle. This story is the subject of his best-selling book, Thunder Dog.   Michael gives over 100 presentations around the world each year speaking to influential groups such as Exxon Mobile, AT&T, Federal Express, Scripps College, Rutgers University, Children's Hospital, and the American Red Cross just to name a few. He is Ambassador for the National Braille Literacy Campaign for the National Federation of the Blind and also serves as Ambassador for the American Humane Association's 2012 Hero Dog Awards.   https://michaelhingson.com https://www.facebook.com/michael.hingson.author.speaker/ https://twitter.com/mhingson https://www.youtube.com/user/mhingson https://www.linkedin.com/in/michaelhingson/   accessiBe Links https://accessibe.com/ https://www.youtube.com/c/accessiBe https://www.linkedin.com/company/accessibe/mycompany/ https://www.facebook.com/accessibe/       Thanks for listening! Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page. Do you have some feedback or questions about this episode? Leave a comment in the section below!   Subscribe to the podcast If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or Stitcher. You can also subscribe in your favorite podcast app.   Leave us an Apple Podcasts review Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple Podcasts, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts.     Transcription Notes      Michael Hingson ** 00:00 Access Cast and accessiBe Initiative presents Unstoppable Mindset. The podcast where inclusion, diversity and the unexpected meet. Hi, I'm Michael Hingson, Chief Vision Officer for accessiBe and the author of the number one New York Times bestselling book, Thunder dog, the story of a blind man, his guide dog and the triumph of trust. Thanks for joining me on my podcast as we explore our own blinding fears of inclusion unacceptance and our resistance to change. We will discover the idea that no matter the situation, or the people we encounter, our own fears, and prejudices often are our strongest barriers to moving forward. The unstoppable mindset podcast is sponsored by accessiBe, that's a c c e s s i  capital B e. Visit www.accessibe.com to learn how you can make your website accessible for persons with disabilities. And to help make the internet fully inclusive by the year 2025. Glad you dropped by we're happy to meet you and to have you here with us.   Michael Hingson ** 01:20 Well, howdy, everyone. I am Michael Hingson, sometimes known as Mike Hingson. We were just having a discussion about that our guest and I because if I say Mike Hingson People always want to say Kingson instead of Hingson. A little factoid but it's actually Hingson with an H. So I've learned to say Michael Hingson took a while to figure that out. But here we are. Anyway, I would like to welcome you to unstoppable mindset, where inclusion, diversity in the unexpected meet. We've got a lot of things about a lot of that today. I really appreciate you listening in and hope that you like what we have to go through today. I'd like you to meet our guest Milam Miller, who lives in Toronto, be confident and kind. And he's going to tell us about that as we go through the hour or so that we spend. But for now, Milan, I want to welcome you and thank you for joining us.   Milam Miller ** 02:13 Yeah, thank you, Michael for having me. I'm very happy to chat with you this evening. My time here in Toronto. I have learned how to say that Toronto, they kind of the words mumbled together. I'm getting better at it. I'm practicing.   Michael Hingson ** 02:27 It's not like in Maryland is Baltimore.   Milam Miller ** 02:29 That's right. That's right. Yeah, Baltimore. So yeah, it's a pleasure to be with you. I love your story and what this podcast is all about and anxious to dig into to BCK and what that means to me. And hopefully anyone listening today that might be intrigued by our mission.   Michael Hingson ** 02:48 Of course everybody always wanting to be different and all that. We know it's not pronounced Worchester in Massachusetts, it's Wista.   Milam Miller ** 02:56 There you go. I don't know that one. I haven't been there yet. But maybe someday I'll get oh, you should   Michael Hingson ** 03:00 go. It's less. It's actually Wister. But of course, when you live in Massachusetts, it's Wista.   Milam Miller ** 03:05 Wisdom is the same as is, as in Texas, we say wish to share sauce is like the Western sauce is the same thing or no.   Michael Hingson ** 03:14 Well, same spelling, but yeah. But in Massachusetts, it's when you live there, wisdom,   Milam Miller ** 03:21 wisdom. Okay, let's   Michael Hingson ** 03:21 see, you're gonna make it you might make it as a Massachusetts person yet. Well, thanks again for being here. Why don't we start by you telling us a little bit about you growing up and kind of the early myeloma and all that sort of stuff?   Milam Miller ** 03:35 Sure. Happy to, you know, rewind the clock. So I tell everyone, I am a Texan in Toronto. Originally, from the big great state of Texas, I grew up in a small town. I was actually born in a town that everyone knows called Waco, Texas. Unfortunately, it's made headlines for not always the best of reasons. Although I'd like to think Chip and Joanna Gaines and other people in the Waco communities have really put it on the map for delightful things like making your home more, more enjoyable to be in. So it's Chris, did   Michael Hingson ** 04:12 you ever know Chip and Joanna, you know, I   Milam Miller ** 04:14 can't say I haven't met them. So if this podcast reaches them, hey, Chip. Hey, Joanna. i Let's let's meet old friends. I love what you've done in the community. Yeah, I still have family in Waco. My grandparents had been married for 70 years. They're both in their 90s now and sharpest attack. I'm very grateful to have them in my life. They highschool sweethearts met at Baylor. My father comes from that side of the family. He also went to Baylor met my mom there and then here Here I am. So you would think that I would have gone to Baylor but we decided to move south to Central Texas and I became a Longhorn a proud one at that. So I bleed orange, the School of Matthew McConaughey and many others.   Michael Hingson ** 04:59 So I voc several years ago, or a couple of meetings at the San Francisco Lighthouse, excuse me, the Fort Worth Lighthouse for the Blind. And the CEO is from TCU. So I obligated to talk about Go Frogs, you know,   Milam Miller ** 05:16 there you go. That my mom is from Fort Worth and my in laws, actually, my sister in law and brother in law are both TCU alum. They were at the national championship this year. So I was happy to see them so much as it hurt a little bit that Texas wasn't back there. I was happy to see a Texas school make it that far.   Michael Hingson ** 05:35 Yeah. Well, I was disappointed that USC didn't go all the way. But you know, we try. There you go. There you go. There is next year.   Milam Miller ** 05:42 That's right. There's, you know, that's what gives Dallas Cowboys fans hope. There's always next year.   Michael Hingson ** 05:47 In Massachusetts. I lived there for three years. And I remember, every year when the Red Sox started their season. In the first game, if they lost, everyone started saying wait till next year. Hmm. Tough crowd. Tough crowd. That's right. So anyway, so you became a Longhorn? That's right.   Milam Miller ** 06:09 You've got it. I studied finance at Macomb School of Business at UT Austin. And I gotta be honest, Michael, it was not for me, I hated it. Without a shadow of the doubt, I, my dad was a finance guy. And I remember I recall a time there being a lot of pressure. Within the McCombs community, it had the top rated accounting program in the country. And it was a big pipeline to go to the big four accounting firms. And then many people, of course, studied finance, too, and wanted to go work on Wall Street. Coincidentally, I was in college in 2008, during the financial crisis, the big collapse. And I didn't honor that gut intuition that told me finance wasn't for me, I thought I wanted to do manage mix, I love people. And I was told that was too woowoo, or maybe not practical enough. And marketing, I found really interesting, but again, also was told there's so many marketers out there. So I didn't, didn't honor my own intuition. And that was a great learning lesson, in my own life, to, to get in touch with my intuition and not neglect it like I did at that point in time.   Michael Hingson ** 07:24 You know, we all too often tend not to, to pay attention to our intuition. To our own consternation, I love to use the example of I watch or not watch, but I play a lot of Trivial Pursuit. I haven't so much lately, but invariably, both for me and for other people. While we're playing it. Somebody asks a question. And the answer pops into a person's head, whoever's having the question asked of them, and they go, No, it can't be that easy. And they don't answer it that way. And invariably, what popped into their head was the right answer. Mm hmm. And that happens so often. It's all because we really do know more than we think we know. We just don't always tend to want to pay attention and recognize that maybe our intuition and God and all that are are really giving us the answers. So I'm glad that you learned a lesson from that.   Milam Miller ** 08:21 That's right. That's right. And I will say this, I don't know if I knew the right answer that point. But I knew what it was. And I knew it wasn't finance, right and it takes doing the work you're doing the classwork because I got a D in that class, if I recall correctly, that I was like this, this this thing for me. So it was a great experience to set me on a path that was more in alignment with my childhood dreams and aspirations, which ultimately led me not into finance, but into the sports career. And that's where I got my start.   Michael Hingson ** 08:54 And so what did you do in the sports world?   Milam Miller ** 08:57 Yeah, thank you for asking. Good question. So bad news. I'm a Yankees fan. I heard you mentioned the Red Sox earlier. And you're wearing my favorite color red today. So if you are a Red Sox fan, I apologize. My I'm a Dodger fan, but that's okay. Well, that makes more sense. But to all the Red Sox listeners out there, they've won a couple championships. You know, since then, you know, the the rivalry is, is maybe not as heated or the curse as it once was. Right. But I grew up in big Derek Jeter fan. And also being a fan of the University of Texas, Roger Clemens came over to the Yankees. And I still remember when I was a kid sitting right field behind Paul O'Neill, and just being in the bleachers, and I was like, This is so epic. And they were winners. They were they were a team. And there were so many great leaders on that team. Yeah. And I've always been enamored by by leadership and and teamwork. So I thought I'm gonna move to New York and work for the New York Yankees, done, signed, sealed delivered very clear and specific ambition. What unfolded for me was not that As our life life journey happens i Upon graduating ut I, my criteria for a job was twofold. Live in New York City and work in sports. My entry point into the industry was actually through an agency that did sponsorship activation. So if if modells is a sponsor of the New York Yankees, I know a lot of people know that retailer in the New York area. Or let's say it's Miller Lite as their official beer. I was handling a lot of those contracts, but more specifically in the golf space. Yeah. And what else? I'm sure you're thinking, Yeah, I've maybe I've got you on the edge of your seat. I actually had a colleague who worked for the Yankees, and she had come over to our agency and hearing her firsthand accounts of what it was like to to work for a family run business, this time burners, right and kind of the change of power at that time from Mr Steinbrenner passing away to his sons. I decided I made the conscious decision at that point in time. That that was my passion. And a lot of my favorite players I mentioned Derek Jeter, Mariano Rivera, Andy Pettit, they were all retiring and I didn't really want to see under the hood of the business side of things my passion in a lot of it I you know, it's come out in recent years the captain the the Docu series about Derek Jeter just about his his contract negotiation as he was aging. I thought maybe it's better I keep that my passion and I can go there and ignorance is bliss. And I cheer on my team without knowing the politics and inner workings of it being my my employer. And so, yeah, I was open to opportunities in New York's a great market to be in if you're open to opportunities,   Michael Hingson ** 11:46 yes. And so what did you do? Who,   Milam Miller ** 11:50 so what did I do? I did the work I was responsible for activating omega the or omega however you pronounce it the luxury timepiece company. I always tell people this is a fun case study. People know of omega from the Olympics. They've had a long standing association with the touchpads in the pools when Michael Phelps fingers hit the touchpad and he wins gold. Or when you same bolt leans across the line and wins yet another gold. So from a marketing perception, a lot of people thought of omega as a timekeeping company right there. They're accurate, precise, but they didn't think of them as a luxury timepiece, business. So trying to pull away market share from Rolex Omega decided to sponsor golf and activate around the major championships. So I would literally go around Michael and be wearing a red polo such as your own, because that's omegas brand colors, and I would set the Swiss clocks, and I'd put them on the first tee potensi the putting green and I had to make sure that they were on time and the most. The irony in all of this, Michael is that I am not a punctual person at all, I am chronically late, despite best efforts getting from point A to point B I always underestimate time. So it was kind of a running joke in my close circles and family. How the heck did you get that job, you are never on time. You got to just stretch and grow. That's it. That's it. And it did stretch me I was fortunate to travel all across the US to very remote golf, country clubs, golf course locations, and I loved it. It was it actually taught me to be on time. So I think I was on time for our call today, which is good news. It's more when transports involves that I struggle, but I've gotten better over the years so that was a good learning lesson for me.   Michael Hingson ** 13:44 So you went around to golf courses all over the country and set time pieces and made sure they were on time right? That's right I may go see   Milam Miller ** 13:53 Yeah, manage their brand identity and it was a wonderful program to work on. But it was very much rinse and repeat and I'm a type of person that there's a time and place for certainty but I also crave variety and while there was variety in the the the courses that these tournaments were held at, I was looking for a little bit more of a way for my extroverted self or outgoing self to be on actually the sales side and not just on the fulfillment side activating and managing but actually having a seat at the table negotiating the rights because I got to see what rights they got on and it got me curious a core value man like Well, why didn't you negotiate rights to that or why does this sponsor have that and we don't and so that's when I realized I wanted to make a jump into in a very niche and sponsorship sales in sports but really just working on behalf of a team are right told her similar to the Yankees but not the Yankees again, they're my passion, but somebody else and all that to say it is me being open to opportunity. I got connected with a gentleman and who owns a professional football club, aka soccer team overseas. And he sold me on his vision, which was to build a modern day Coliseum in Rome. That's where the team played. And coincidentally, I had gone there when I was 15. My sister graduated high school she was 18. And we did a trip for city I ever stepped foot in Europe, capital city, and the Eternal City at that. And I didn't even know the team existed when I was 15 years old. So to hear this owner laying out his vision for a new stadium I was I was bought in I was I was drinking quite literally from you know, the Roman Aqua docks, I was like, I want to take your your vision to market and sell that on your behalf and was fortunate to do so.   Michael Hingson ** 15:46 So when did this happen?   Milam Miller ** 15:49 So I went to work for the ownership group previous one of AS Roma spoiler alert, back in 2016. No, excuse me, actually, 2015 and 2015 is when I went to work for them. I moved abroad in 2016.   Michael Hingson ** 16:05 And how long were you there?   Milam Miller ** 16:07 Yeah, so there specifically is a tricky answer. Because I didn't actually move to Rome. I spent the majority of my time in Rome while I was sorting out a British visa. But this was around the time the Brexit vote happened and getting a visa was a very complex process. I also unfortunately did not speak Italian. So me being in Rome, was not the wisest business move being on the commercial side of the business. However, many European football clubs Manchester United being in Manchester, they had a commercial office in London and we saw an opportunity in the market to be the first Italian team to plant roots in London and so that's where I relocated to   Michael Hingson ** 16:53 Wow Well, that was was easier as long as you can speak the language so you you didn't have to learn how to do New Jersey Italian you know, forget about it and all that sort of stuff.   Milam Miller ** 17:06 That's right. That's right. I   Michael Hingson ** 17:07 learned didn't learn good Italian.   Milam Miller ** 17:09 Yeah, perfect, though. Everything was perfect.   Michael Hingson ** 17:11 That's a nice thing. Yeah. So how long were you over there? Because you're not there now.   Milam Miller ** 17:21 That's right. So I'm, I can hear my wife saying my lawn, land the plane, hurry up, move abroad. 2016 And, again, did the work you gotta you gotta be in it, live it to Yeah, to figure it out. And a lot of life happened in those years. And my sister was diagnosed with a brain tumor in 2017. That a lot of the forward progress I was feeling it kind of stopped it to be president and attend to those needs. In 2018, we made a really deep run in the UEFA Champions League, which is the top teams across not only Italy, in Germany and France and Spain, really all across Europe. They're they're playing one another so it was outside of our domestically. And we beat Barcelona they had a player you may know a guy named Lionel Messi, who today announced he's going to take his talents to South Beach, like another athlete did about a decade ago. And so Messi Messi is headed to inter Miami David Beckham's club. And we beat we beat FC Barcelona in the Champions League quarterfinals only to get knocked out in the semi finals by Liverpool, which also had a Boston based owner, my my, our ownership group was out of Boston as well. And so it allowed us on the commercial side of the business to really capitalize on the performance side, the momentum the team was having, almost going to the Champions League final to secure some sponsors. And that was a really, really fruitful time for us commercially. And we were still riding that wave until 2020. And you know what happened then?   Michael Hingson ** 19:02 Yeah, those little bugs started escaping from somewhere.   Milam Miller ** 19:07 That's right. That's right. Now there were other like challenges that the team I'd be remiss not to mention, but that's the nature I think   Michael Hingson ** 19:14 it's the nature I think any team and it's got its ups and downs,   Milam Miller ** 19:18 or any business for that matter. Even Yeah,   Michael Hingson ** 19:20 yeah. So where were you living at the time?   Milam Miller ** 19:23 So I was still in London when the pandemic hit and you know, I think about the, the rate with which my life the speed with which my life was moving at my goal, the travel we were doing living in London on Europe's back doorstep. I think that March, my wife's birthday is in early March. We had a ski trip planned and that ski trip did not happen at least for us. We we canceled I know some people ended up going and getting stuck and that's a story for another day. But yeah, we we were in the proper UK lockdown. On from middle of March until July when they lifted it and then there was a whole start stop situation from then on.   Michael Hingson ** 20:08 Yeah. And, of course, there were additional lockdowns and all sorts of challenges, because we were still learning a lot about COVID. I think we're still gonna continue to learn a lot about COVID. But we are a lot better situated than we were.   Milam Miller ** 20:24 Absolutely, absolutely. It was a time of unprecedented change. And I think, you know, from my, my story change is something that collectively we as humans went through, at least on this planet, the collective human experience of dealing with COVID. And it impacted us all in unique ways, different ways. And changes is hard. It's scary. And it's it's I think some people are still wrestling with the Yep, permanency of changes that cause myself included, my career changed drastically from that point onward.   Michael Hingson ** 21:03 Well, so when did you leave London and I guess, move to Toronto, or excuse me, Toronto?   Milam Miller ** 21:10 Yeah, there was an intervening step. We hopped home to Texas for two years, 2021 and 2022. This Toronto opportunity came about through my wife's employer, the same one she had in London, they've been very good to us and grown her. But Toronto is new. We've only been here since the start of the year. And I I've been at my own business for the last year, it was something I launched following a pandemic pivot that didn't work out. And then really realizing it was time to trust my gut instincts and that intuition that I got connected with in college. And by this point in my career, I was like, it's time to bet on myself and take a leap of faith. And so that's the you. That's how I got here.   Michael Hingson  21:57 So I have a couple questions, because I really want to get into change and all that. But I'm just really curious. Sure. It was announced a couple of days ago that the PGA and the other organization what is it? Live golf? Yeah, live golf. Yeah. have merged. What do you think about that, given especially all the furor over the last year, you've had enough connection with golf, and I assume you got to know, golfers and things like that. But what do you think   Milam Miller ** 22:24 about that? Yeah, you know, great question. This will be it's all still so fresh that yeah, that news was announced yesterday. I got. I saw it first. I get Wall Street Journal, email alerts. And I think I spit my coffee out, Michael. I was like, wait, what?   Michael Hingson ** 22:39 I saw it on a CNN alert. Why what?   Milam Miller ** 22:44 Yeah, yeah, I posted it on my Instagram pretty immediately, because I just was so recent. I do have friends who are played golf in college are professional caddies. I am friendly with players on the tour. I don't have close friends. But obviously it's you know, it's humans that do extraordinary things. And that's what they're out the golfers that are out there are all human and we're all on a work in progress. So what do I think about it? I think that it's really unfortunate if I'm honest, that again, I my calling card is leadership. I believe in dynamic leadership and servant hearted leadership. And without calling out certain names, I think there was pressure by the tour as a as a body a governing body and entity, not one person in particular. But I think the the tour is a collective as a unit, to keep people loyal because of the history and legacy of the body and to deter them from moving to a new flashy, different format that paid better or paid well, with also questions about where that money was coming from. And it was, in fact, sports washing. So it's for them to turn a blind eye now to that argument around sports washing, and is it clean money or dirty money to then take the money? It feels? Feels a little disingenuous, like I would if the PGA Tour were on this call or was listening to this. This podcast, I would say, what are your core values? What are your corporate values? And how did that influence or impact this decision making process?   Michael Hingson ** 24:26 I'll be anxious to see how it goes over time because I think we're only starting to hear the different sides of this and what it's going to do. But I know that the whole issue of flipped Golf was was all about money. And the the problem with a lot of professional sports, it seems to me is it's way too much about money. I appreciate that players and so on do need to earn a living and they and the better they are the more they ought to earn. But I also think that there is just so much based on money, that we're losing sight of the games And then the activities themselves. And it's just kind of the nature of the beast, I think it's coming into the NCAA now with of course, the better players who can now get money in, we're going completely away from the sports. And it's just becoming much more money oriented, I'm sure that there will be people who will disagree with me and yell at me, and, and so on. But when do we get back to the basics of the competition of the game, you know, in the Olympics have done the same thing and so many same things in so many ways to that. It's been be it's become very political with some countries and organizations have turned a blind eye to it. When do we get back to the basic core values, as you just said,   Milam Miller ** 25:46 Well, there's there's so many stakeholders involved in sport as we know it today. And as somebody who worked closely with sponsors for years, I can only imagine if I been representing either entity, pitching from a PGA Tour perspective of, you know, us, this is what we're about, as opposed to live golf, hey, we're new, we're going to do things different, we're going to do it better for you sponsors, we're gonna give you better access to players or whatever it may be, you know, they've, they've been at odds. So now that now that the two entities were competing against one another, now that they're, they're merging, let's think of it as a classic m&a deal. It's two different corporate cultures, it's two different sponsorship sales. Now, it's two different. So there's going to need to be a learning and development function or core curriculum to really refer to these two bodies, and also do it in the name of caring about your people, your employees, not just the players on the tour, that maybe you feel wronged because a lot of them do. But I just I worry that there could be layoffs in the name of efficiency and productivity. And that's so unfair for either entity and and skilled people that have talents that they could bring to grow the game, because I do think at the end of the day, some fans will be happy, this is a way to grow the game in a way that's that's centralized or organized. Sure. But there's a lot of stakeholders, again, that are going to be impacted by this. So just approaching it from a place of care, I think is really important.   Michael Hingson ** 27:24 I agree, I think it's going to be very interesting to see how golf as an overall sport, now changes. So we have one entity again, but it's a completely different entity by any definition. And I hope that it changes for the better, but I don't know enough to be able to comment on that. But I've hope that in the long run, or as they say, at the end of the day, that that people will find that it really was an improvement for golf. And that has to be by actions, not by words. So we'll see what happens.   Milam Miller ** 28:02 That's right. Time will tell. Time will tell. Yeah.   Michael Hingson ** 28:05 But you know, you, you talk about change. And we've we've both experienced a lot of change. And I hear people say all the time, the change is all around us. It's there. But yet, as you said, it's very hard. Why is changed so hard? What is it that we have learned or not learned? That makes change so hard? Especially even in the light of the fact that it's all around us all the time?   Milam Miller ** 28:35 Hmm. Yeah. It's such a good question. One thing I have Michael, I think people find change hard or exhausting or challenging is because it's outside of our comfort zones. As simple as that may sound, we we get so accustomed to doing something a certain way or conditioned to do it a certain way that it's, it becomes second nature, just what we know. And if that is taken away from us, or we're told there's a different way to do it. There's a bit of resistance or agitation. I'd love to know your perspective on this just given up being on this planet, you have a little bit more wisdom than me. Some years, you're a couple years ahead of me. But I yeah, I find that change is hard for people. Because once we get good at something that will that feels nice. And so to to change it up. If it's not serving us, we start to second guess or wonder if we've made the wrong decision, instead of sitting with the discomfort and agitation to a place of actually growing our comfort zones. And I think that that's really where where growth happens is out of our comfort zone.   Michael Hingson ** 29:46 Yeah, I think the the issue is that our comfort zone needs to be broader. So I remember after September 11, I've talked about it here a few times. I started hearing people We'll say we got to get back to normal, we got to get back to normal, we got to get back to the way normal was. And I remember that I always reacted to that I always bristled at it, I didn't like it. But it took me a long time to finally realize that the reason I didn't like that comment was because normal would never be the same again. And we really need to recognize that that's really what change is all about. And so what we need to do is not necessarily look for a new normal, but instead, recognize that normal is evolving. And while we're comfortable doing things in a certain way, we get used to doing things in a certain way. If we don't explore how do we enhance that, and make that different way, or that way that we do things better, then we're going to be stuck in the same old way of doing things. So even talking about live golf in the PGA. Is that a good change? Is it a bad change and time will tell? It's a change? And rather than necessarily condemning it unless you know something that others don't? The bottom line is with any kind of change, we need to really explore and think about how we enhance because of change. And oftentimes, how do we be the ones to bring change into the world because something has to be better. I was the program director at our radio station. And one of the things that I did at the station when I was program director at K UCI when I was going to college was listen to all of our DJs. And some of them really sounded horrible. They just didn't sound good. And I thought, How do I deal with that? How can I get them to be better? How can I make them change? And I something that dawned on me is that I'm listening to them, too. They listen to themselves. And I went to them and I said, Look, I want you to record your shows. And I want you to go off and listen to them. And they wouldn't do that. And so what we did was to set up a system, I did it with Dave McHugh, our engineer, he set up a recorder in a locked cabinet. Because we had the locked cabinets where all the equipment was anyway. But anytime the mic was activated, the recorder would turn on. So we were able to make recordings of what the people said we didn't really worry about what's the music that wasn't what what we were worried about not evaluating but dealing with, we wanted the announcers to get better. And I would give them each a cassette member cassettes you don't hear you're not I don't know if you're old enough to remember cassettes. I'm a CD guy. There you go. So yeah, they're gone. But we would give them a recording of their week shows. And I said, You've got to listen to the shows. If you don't do that, then you're not going to be able to continue to be here. But you know what? People started doing it. And they started hearing what they sounded like. And by doing that, I was actually very amazed at the quality improvements in most people by the end of the year, when they decided that they would at least think about the change. And then they embrace the change. Because they started hearing themselves the way other people heard them. Some of those people went on into professional Radio One went to NBC and there are people Yeah, that was really great. But we we really, you're right, we get locked into our comfort zone. But the part of it that is the problem is we do get locked into our comfort zone. And we don't think about or explore ways to enhance or improve and maybe stretch our comfort zone. And that's kind of my thought.   Milam Miller ** 34:04 Totally I love that word enhance and also improve. I'm curious, what was the number one thing they changed? Or rather was there a through line of changing pitch tonality? What in perhaps there wasn't a through line? It was it was uniquely individual, but I I'm I want to know what that feedback you gave them resulted in.   Michael Hingson ** 34:28 It was different for different people, probably for most people, they started seeing a whole lot less, they actually started completing sentences more. They spoke in a more consistent way into the microphone. They became better speakers by any standard because they heard themselves and everyone was a little bit different. But those are the basic things they really became better speakers. And one of them actually is this is the main guy who does a lot of the work at one of the local planetariums. And he met was a good speaker anyway. But everyone got better when they started hearing themselves. When I speak, I listen to myself, because I want to hear what I say. And even today, I will listen to recordings of my talks. Sure, so that I can figure out anything that I can do to improve and we all don't like to hear ourselves talk. But I've learned that I'm also not my own worst critic, I think that's also a negative way to look at it. I'm my own best teacher. Because no one else can teach me I've got to be the one to teach myself, even if it's getting input from instructors and all that. I'm the one that has to teach. And so when I take the time to do that, I will get better. And as a result, of course, what that really means is, I change   Milam Miller ** 35:55 what a beautiful reframe not I am my own worst critic, but I have the power or capacity or potential to be my own best teacher. I love that. I love that. I love that. I think when we can also reframe change as being hard as being a means to you said the through line is they all got better changes a means for us to recalibrate, reevaluate, to improve, enhance or get better than we've become more willing to embrace it and build the new and improved or enhanced and evolved version of whatever it is,   Michael Hingson ** 36:29 right changes is something that is around us. And the other part about change is if we really look at something that is trying to get us to change whatever it is, if we truly recognize that there is a something there, then we can analyze that. And so I say to ourselves, do I really want to change this? But then you make it a real conscious decision. Now, things happen that we don't have control over. Did we have control over the World Trade Center terrorist attacks happening? No. Should we have I'm not convinced yet that we would have been able to know that. But it doesn't really matter. I didn't have control over it. The other people who were there didn't have control over it. But what we did have control over was how we chose to deal with it after it occurred.   Milam Miller ** 37:20 Amen. Amen. I love that. Just for anyone who's listening in my community, can you quickly share what you experienced on that day 911?   Michael Hingson ** 37:32 Well, I worked in the World Trade Center on the 78th floor of Tower One. And I was in the office because we were going to be conducting some seminars that day, to teach our reseller partners how to sell our products, when the plane hit the building actually flexed. Because tall buildings are like Big Springs, when it got vertical, again, a colleague's I'll fire above us. But I have spent a lot of time in the the year and a half before actually, September 11 happened, I spent a lot of time learning what to do in the case of an emergency and learning all about the World Trade Center. Because I was the leader of that offense. So I had to be able to function like any other leader would, which meant I had to know what to do and where to go. And even more so than most people because I didn't have the opportunity to rely on signs. So I learned at all. But what I realized much later was that was also helping me develop a mindset that said, you don't need to be afraid if there's an emergency, you know what to do. And you know what your options are as to where to go based on whatever the circumstances are. So don't panic. And I never realized that I learned that but I did. And so I was able to go down the stairs. I had my guide dog at the time Roselle and we traveled down the stairs all 78 floors. Mathematically if I recall, right, it was 1400 63 stairs. Wow. But you know was at least we were going down right?   Milam Miller ** 39:07 That's nice comic relief. I love that. But the   Michael Hingson ** 39:09 issue is that we we went down and we got out and then we were very close to tower two when it collapsed. That was a little bit different session situation because there I think I started to panic a little bit. But as I wrote in Thunder dog things happen that that helps to deal with that. And we did write a book later about a called Thunder dog the story of a blind man has guide dog on the train from Trust, which is available anywhere books are sold. So hopefully people will will get that and keep my current guide dog Alamo and kibbles we appreciate that. But you know, the the issue is that I discovered during COVID and I want to talk about your changes in COVID. And I discovered that while I talked about not being afraid I never really spent any time helping other people learn how to control their fear and as I put it not being blinded by fear when something unexpected happened So we're writing a new book about that. And it'll be out when it comes out. But the whole idea is to say you do have the ability to deal with whatever comes along, you can choose to create a mindset that will allow you to do that and not allow your fear to overwhelm you. It isn't to say, you aren't afraid, I guarantee you, we were afraid going down the stairs. But I used it as a positive motivator to be more observant to encourage my guide dog to go down the stairs. And the job of a guide dog, of course, is not to get lead, but to guide so the dog doesn't know where I want to go and how to get there. That's not the dog's job. But the dog's job is to keep us safe. But I knew that my dog was going to sense all the fear of everyone going down the stairs. So I had to encourage her to focus and do well. And we did, we got out. And we survived. And I've been a speaker, traveling the world talking about trust and teamwork, and dealing with change, and the human animal bond and moving from diversity to inclusion, one of my favorite speeches, but doing a lot of talks around the world ever since. So I'm a full time public speaker, and in addition to working for accessibility, so as a plug, and of course, to any of your friends who might need a speaker, let me know we're always looking for speaking opportunities. And it's been a while since I've been to Toronto, so I gotta get back there.   Milam Miller ** 41:22 There you go. Well, I I just, I think your stories so remarkable, Michael, and that you've used it to be of service to others across all those buzzwords that carry a lot of significance, right, and they hold real meaning to people. When 911 happened for me, I was in the fifth grade. And it was a year of change for me because it was actually the first year I transferred from private Catholic school to public school. And, you know, there's, there's a, what's the word I'm searching for, there's something in an 11 year old boy or girl, whomever at that age, that is striving to find themselves in a new environment, right. And so, when we talk about mindset, the mindset of a child at that time is hate. transferring schools, it's, it's maybe there's some grieving a sense of loss and welcoming in that and there's an opportunity to gain new friends are widening your circles, you know, bridge the gap between the two schools. So I just, I love that in the midst of all that adversity and things that you couldn't control. Your mindset was one in which it stayed calm and was able to self regulate is also I think, what came up for me is, is be able to get yourself to a place of, of safety.   Michael Hingson ** 42:49 My equivalent to your story is that when I was 13, I was in the eighth grade and was in November of 1963. And President Kennedy was shot. And we had to deal with all of that. Sure. It was a little bit more removed, of course, than being in the World Trade Center. But the next summer, I went and got my first sky dog and then went into high school and had to do the same sorts of changes that you did. And I did embrace it as I get to go into a whole new world. And I think that's the issue is that we learn to be so negative and pessimistic about things, rather than recognizing maybe life is an adventure. And we should really embrace more of the adventure. The internet is a great treasure trove of knowledge. And I love the net, I realized that there's a dark side to it, which I've never visited and don't have any need to. But it's like artificial intelligence and chat GPT and so on today, again, we can always look for the negatives. But why do we need to be negative about everything? Why don't we look for the positive things, recognizing that there are negative issues that we might have to deal with, but if we approach it the right way, one will take care of the other.   Michael Hingson ** 44:12 Of course, just because there's real issues going on doesn't mean they need to be approached from a negative mindset or Outlook i i think negativity is such a dream killer for lack of better word and um, if you can't tell already big glass half full kind of guy I on my report card, probably even that same fifth grade year, my teachers or whatever, enthusiastic, that was my calling card. I use enthusiasm as fuel, to embrace change to build the new and instead of fighting the old, how do we navigate this with more? Or how do I navigate this with more confidence and how do I navigate it with more inner kindness the way I'm speaking to myself in my own developmental journey, navigating the new so that's it I guess that fast forwards is back to present day what what happened during COVID. And the result of it Bck, my private coaching, speaking and consulting practice is the football club, I was working for Roma, we sold it during 2020 year. And I mentioned I made a pandemic pivot into sports media tried something out, I thought at that time content is king, everybody's at home. You know, this is a good place to be to negotiate live sports media rights. But unfortunately, that wasn't my reality. And you mentioned having agency to choose, I think that's so important. And if I could have gone back to college, and knowing that I had agency to choose a different major than I would have, and I would have done it with discernment and confidence. But in this case, it was the first time in my professional career that I realized, I have agency to walk away from this because I'm destined for something greater. And so I, after one year of of learning the business, I stepped away, I resigned, and it was actually empowering. Instead of I think so many people feel that quitting is a bad thing. And I, I like to think of do you need to grit through this? Or do you need to quit this because it's not in alignment with what makes you feel alive? And so in my case, I'd done all the grading I could do. It was time to quit not grit, and I started my own business BCK, which stands for be confident, and kind.   Michael Hingson ** 46:30 How do we get people to be more confident in a time of change or when they're when change comes to them? Sure.   Milam Miller ** 46:39 It's such a good question. I think in my own experience, and there's probably other perspectives on this. In the midst of so much newness, I like to find slivers of sameness. So whether that's a fitness modality that serves you, so in my case, I love going to a yoga class or a spin class or a Barry's Bootcamp class, a format that I know. And that brings me confidence that when I'm done, I know I'll feel better. In the midst of so much newness lean into things where you can have just like a little sliver of sameness, it will remind you that you are an expert in some things. And even though you may feel a beginner in whatever it is, I feel like a beginner finding the new grocery store in my neighborhood in Toronto. But in time, you will grow more confident of I prefer this one over that one, or it's worth the extra commute to go to that one, I know how to navigate it with confidence, get my groceries get in and out. So I tell my clients that confidence is a doing energy, it's action oriented. And if you're taking actions or steps, it will build your confidence in time, you just have to be moving in forward direction in a direction that's serving you. Because if you're languishing, then you're going to stay in that stuck or stagnant place.   Michael Hingson ** 48:01 Right. And it's all about moving. And as you're moving, thinking about what you're doing. The other part about it is really analyzing what we do, I'd love to tell people that I think one of the most important things we can do is at the end of the day, take a little bit of time just to do self examination, looking at what happened during the day, and even the good things. Could I have done it better. How did that go? Why did it go the way it did the bad things? Not? Why did I do so badly? But what do I do to make sure that that doesn't happen again? Or what really happened? self examination is such an important thing.   Milam Miller ** 48:44 It is Do you journal Michael?   Michael Hingson ** 48:47 No, I don't write things down just because, you know, it's, I write it down, it's still out of sight out of mind, I have to make a very conscious effort to then to go back and look at the journal. So I just tend to remember things a lot. Well, let   Milam Miller ** 49:00 me let me clarify, because that's probably good for listeners, do you Digital Journal or have any sort of voice memos that you record? And like listen back to kind of going back to the feedback thing or on the radio station? Or is it purely just a mental exercise for you,   Michael Hingson ** 49:16 me it's more of a mental exercise, I find that that works pretty well. If if something comes to mind, and I feel I need to to write it down somewhere, then I will record it. I'll make a note. And I have done that and gone back to it. Or if I want to remember something in six months, I will create a reminder, so it will remind me so I do some of that. But mostly, I just think about things at the end of the day. And I've learned to but I've learned to do that right? Sure. So I'm not saying that journal doesn't help. Journaling doesn't help, but I've learned to do it mentally. And so for me that has worked pretty well,   Milam Miller ** 49:56 of course and what a great way to get pushing yourself to to do that self examination that mindfulness practice. I work with my clients to have a very clear evening routine to set them up for success, so to speak the next day and then a morning ritual in the morning asking, what's my intention for the day, and then in the evening, Am I satisfied. And because I think so many people, their head hits the pillow, and they're thinking about what they didn't get done, which is a lack mindset, as opposed to being grateful for the things they did. And so a gratitude practice is something during the pandemic, I actually had to, I started experimenting with and writing down three things. I'm grateful that the sun came out today in London, I'm grateful I got to read 10 pages in my book, I'm grateful that we cooked a delicious home cooked meal, you know. And it's, it's those little simple things that remind you have how abundant and special your life is, even if you're living in lockdown in a global pandemic. Yeah.   Michael Hingson ** 51:02 And the reality is that we can take a much more positive approach to anything that we do. But it's a conscious decision to do that. And there's no reason for us to be so negative. The problem is, we also do have so many political leaders and other people who we regard as role models who are very negative, and that doesn't help either. And so we have to be able to learn to step back and say, Wait a minute, do I really want to model that when it's so negative? Or do I want to look at alternatives and that doesn't mean that you look at things through, as they say, rose colored glasses, but it does mean that you need to recognize that there is much more value in positive advancement than running things down and being negative?   Milam Miller ** 51:50 Absolutely. I think being able to discern what works for you, is so important in life. And that goes back to my own gut instincts. It's great for things to be modeled. But that doesn't mean we can carbon, copy everything, we have to really get curious and play scientists on ourselves to figure out what works for us. Because I think sometimes if we look to too many role models, we lose sight of our own intuition. And we're no longer operating according to our code of conduct, but another and it leaves room for disappointment when they let us down or judgment. And we're not being discerning of our own experience in the fact that we're all human. We're all figuring it out.   Michael Hingson ** 52:34 Well, you talk about inner kindness, and it's, it's an important thing. We need to learn to be kind to ourselves, and we yeah, we don't do that.   Milam Miller ** 52:46 So I call myself a recovering perfectionist Michael, releasing a lot of the Type A expectations of myself the shoulds. And speaking kindly of you said it best earlier I can be my own best teacher, instead of I. I'm speaking critically of myself. So I remember the first couple months I moved here in Toronto, it might have been the first couple weeks in fact, I had taken one of those blender balls, you know, like a protein shake with me. And it was so cold out I didn't have gloves on. And I dropped it and of course the way the water bottle hit it cracked and my protein shake went everywhere. And I thought oh man, I just cracked my my blender ball like I'm gonna have to go buy another one and I noticed this negative self talk I was engaging in and then I caught myself I just said oh, well you know next time wear gloves. It's it's it's a thing it can be replaced. All good. Yeah, your hands are sticky, but you still have your fingers like Oh, well. And so embracing the oh well. Like I'm I'm not perfect. I wasn't intended to be perfect has been so liberating in my own journey. Yeah.   Michael Hingson ** 54:00 We we need to recognize all sides. But we need to really remember that. We have control over how we deal with things. And that's that's ultimately it, you know that there are some changes that are very overwhelming. I mean, the World Trade Center, the pandemic and so on. How do we deal with protecting our own mental health during these kind of incredible seasons of change?   Milam Miller ** 54:28 I love that question. Just as a as an advocate for mental health, especially for men, because I find women do a really good job of asking for help. Opening up being vulnerable men have a tendency to wanting to be stoic or not show any cracks in the facade, hold it in or playing to traditional gender norms. I need to be the provider. I can't show any emotion just just do. And so we all have Mental taking care of our mental health is important to everyone. And in times of change, it can seem on the surface like this is overwhelming. This is a lot. But really when we look underneath I almost think of like the tip of an iceberg asking ourselves, what am I really experiencing? What am I feeling, and taking measures that calm that anxiety, whether it's going on a walk, cooking yourself a nutritious meal, I find that you know, past seasons of life, when I when we moved him to Texas, during the pandemic, we were so excited for fast food for Chick fil A and things that maybe I've been deprived of for a year. And then I started noticing my mood, and I tell friends, clients, food affects your mood. So it's taking care of ourselves with what we're eating, how we're, we're moving is so important, I think not just for what may seem like physical health on the surface, but really, it actually does impact our mental health too.   Michael Hingson ** 56:05 Well, you you've said it several times, doing things like taking a walk, and so on. The reality is that we do better again, when we step back, we're in the middle of something, we feel overwhelmed. If we can step back and gain perspective, then we learn how to deal with it. And that's the other part about it. We're so conditioned to work hard work all the time, and not do any kind of self analysis that we don't learn to step back when the people who do best are the ones who truly can step back unplug. One of my favorite stories is when BlackBerry was still around the BlackBerry device and so on. Sure, the company one day, had a server failure, and everybody's blackberries died, they didn't work, Research In Motion, just wasn't getting anything to anyone. And I heard a few days later that there were even people who committed suicide because they couldn't connect at 12 o'clock at night. You know, and they didn't have any control over that we don't learn to step back and deal with some of those issues and put it in perspective, which is what it's all about. Well just change her mental health. Do you think?   Milam Miller ** 57:28 Before I answer that, I want to address that case study you share because I find that fascinating and present day. I'm hearing so many Gen Z, the cohort below my millennial cohort are purchasing razor flip phones and other sort of non smart devices which I want to be clear I think is great if that if taking that measure helps protect your mental health go for it. Because we live in such an instantaneous society, what you call stepping back, I call reconnecting to myself, disconnecting from my smartphone and reconnecting to myself. It's as silly as it sounds, we learn it on the playground, I think or in some family, some households, like take a deep breath. You know, if we take three deep breaths, we it's scientifically proven and back that we will feel a sense of calm and can come back to our sense of self or reconnect ourselves. So all that to say to answer your question, do I think change is bad for our mental health? Absolutely not. I'm gonna go with with false that's that's fictitious. And I'll tell you why. Change is scary. And it's it's, it's it's not intended to be. But that's our brain trying to protect us and keep us in that comfort zone. And like we talked about earlier, if we can realize that the brain is actually just trying to be our friend and whatever, freeze fight flight mechanisms going off. It's saying proceed with caution. But it's not saying don't proceed at all. It's saying, try on the change, see if it works and in time, you'll grow more comfortable with it, you'll see if it's if it's if it's if it's working for you. And then worst case, you can always change your mind and go back I think in society, we forget that part two if, if maybe we get it wrong, or we want to go back there's no shame in doing that. And so kind of releasing the expectation of, of changes incessant, it's, it's, it's around us, and we can always change our mind again.   Michael Hingson ** 59:33 And there's nothing wrong with that. That's right. The The reality is that the whole idea behind change is you can you can look at it and as you said you can then change again and go back to the way it was or you'll probably never go back to exactly the way it was because even if you discover that whatever change you tried, doesn't really work. It still gave you more knowledge. So you're still a different person than you were Oh,   Milam Miller ** 1:00:00 absolutely 100%.   Michael Hingson ** 1:00:03 And I think that's really kind of important to, to remember, it's something that we we need to learn. I, I've had a lot of changes happen in my life. And you know, we all have my latest probably huge changes my wife passed away last November, I didn't really see it coming until very close to the time that it occurred. But now I live alone. Except I have a cat who wants to be petted every time she wants to eat. So I get her ministrations every day. And even in the middle of the night, she'll wake me up saying Phoebe. And I'll do that once. I've told her you only get it once a night. And I have of course, guide dog Alamo. So I have some company here and other people who come and help. But it's a it's an incredible change. And I've heard other people when they had a loved one pass? How could you do that to me, I'm mad at you for doing it. And I cannot say in any way shape or form that I resent Karen's passing, I didn't like it. I'm very sad about it. I also tell people that I will not move on from Karen, I will move forward. But I won't move on. Because I'm not going to forget her. And I'm sure that she's watching from somewhere. And if I misbehave, I'm going to hear about it. So you know, I have to do that. But the reality is that it's still a huge change. And what it really did for me, was caused me to learn to remember and use tools that I didn't have to use so much while we were married for 40 years. And that now I might have to use some of those skills in a different way. Sure. But, you know, change happens. And one of the things that I feel is important is you can't be angry at change, you decide what you want to do with it.   Milam Miller ** 1:01:57 How do you want to respond to it? Yeah. What a beautiful way to to honor your your wife, Michael, Your late wife, I am curious, the new tools, or rather maybe old tools that you've had to revisit by by doing it on your own and moving forward? Not moving on from her? Has that brought you a sense of newfound confidence or self efficacy? If I can? I don't, I wouldn't. I don't maybe I don't want to do it alone. I would prefer to have her here. And I'm confident and every day taking a new step. And you're actually I'm curious what that looks like for you?   Michael Hingson ** 1:02:34 Well, I think you just described it very well, the reality is that I also did travel a lot while she was alive. So I'm used to not always being home. But the the other part of it is that I'm reminded that I do have the skills to be able to function and do things and be able to live and move and grow. And I'm going to continue to do that. And I think in part that's also honoring her.   Milam Miller ** 1:03:04 Yeah, amen. live, move and grow. I love that.   Michael Hingson ** 1:03:09 So it is kind of an important thing to do. So   Milam Miller ** 1:03:14 thank you for sharing that. Michael. I know it's grief is so complex. And it's it's not a linear process. So I really commend to you for opening up in this forum. It's it gives people permission to open up about similar loss. Well, thank   Michael Hingson ** 1:03:30 you I you know, I will always honor her and remember her and that's the way it ought to be. Amen. If there were one thing that you could change in the world, what would it be?   Milam Miller ** 1:03:42 Hmm, how long can my list be? I know you said one one thing I'm thinking of Christmas like Hey, Santa Claus, I want world hunger. Where do we start? You know I I've always been fascinated by people and human connection. What makes the Earth Spin on its axis isn't super heroes like spinning planet Earth. It's It's It's we make the world go round with the decisions we make. And not just the things we do but the the way in which we embody doing it like our actual beings. So I think I would, I would love for there to be more harmony that starts, from leaders from leaders around the world. And that may sound a bit like woowoo like world peace, but I really believe that if we lead from servant hearted leadership, if everyone believed they had the capacity to lead and tapped into cultivating confidence and kind to actions, then this would be an even better planet planet to live on.   Michael Hingson ** 1:04:56 Well, I absolutely agree with you if we really want would go back to the whole idea of servant leadership, servant hearted leadership, and truly brought that into being around the world, it would be a much better thing. But unfortunately, you know, right now we've got too many people who are in it for them. And, yeah, they're not, they're not recognizing how much better they would be if they truly learned to be the servant leaders that they probably could be. And if they can't do that, then they really shouldn't try to be leaders. And we need to recognize that and feel empowered to say to them, if you can't really be a servant, to lead appropriately, then we're not going to accept that, and we're not going to acc

Time to talk about a movie that really clicks. BlackBerry is a Canadian biographical dramedy that covers the history of the titular phone developed by Research in Motion (RIM) from its meteoric rise starting in the late 90s to its inevitable downfall in the late 2000s. The movie stars Jay Baruchel and Glenn Howerton as the polar opposite co-CEOs, with Matt Johnson as one of the co-founders and true heart of the film. Plus, Johnson also directed BlackBerry and co-wrote the screenplay with Matthew Miller. BlackBerry was adapted from Jacquie McNish and Sean Silcoff's book Losing the Signal: The Untold Story Behind the Extraordinary Rise and Spectacular Fall of BlackBerry. And the rest of the cast includes Rich Sommer, Michael Ironside, Martin Donovan, Michelle Giroux, SungWon Cho, Saul Rubinek, and Cary Elwes. Our intro music this week is “Wind Flower” by Toti Cisneros. Links: Email your feedback for the show to cinemaholicspodcast [at] gmail.com Join our Discord! We have a Cinemaholics channel here. Follow us on Twitter: Jon Negroni, Will Ashton Check out our Cinemaholics Merch! Check out our Patreon to support Cinemaholics! Connect with Cinemaholics on Facebook and Twitter. Support our show on Patreon: https://www.patreon.com/cinemaholicsSee omnystudio.com/listener for privacy information.

Streaming and film columnist Lisa Hrabluk has some behind-the-scenes insights into the making of Blackberry, the new film that takes us on a wild chaotic tech sector ride of the famed Canadian company Research In Motion and its iconic Blackberry.

Today on the show, Steven and Shaun discuss the latest New York Times article featuring an interview with a former staff member at Apple who worked on Siri and explains why the personal assistant isn't really up to the job. Also, there's a new movie all about Canadian company Research In Motion, famously known for its Blackberry phones that became the business smartphone. But what happened to it? Was its demise all down to competitors Apple and Google? And there's more of your feedback. Keep it coming by emailing feedback@doubletaponair.com or calling 1-877-803-4567 and leaving us a voicemail. You can also find us across social media @DoubleTapOnAir.

Marc shares his two decades of entrepreneurship founding, building and selling three companies, the lessons he's learned along the way and how he and his team are aiming to make you more productive with Bloks.Lots of practical lessons you can immediately use that give you an edge to win in your business and in your life.About Marc GingrasMarc is a Canadian serial entrepreneur, angel investor, and business leader responsible for helming many successful startups that have transformed how busy professionals organize their time and manage their personal productivity.His startup Tungle, an early meeting scheduling tool and precursor to Calendly, was adopted by over half a million users before Research In Motion (makers of BlackBerry) acquired the company in 2011.Once there, Marc led the team behind BlackBerry's communication and productivity suite (including email, calendar, contacts, tasks, and memos) that was used by over 100 million people worldwide.After BlackBerry, Marc became the leader of the team task management and visual communication platform Foko. The self-described “Instagram for business” counted over 50 major retailers—like Whole Foods, Converse, CVS, and Five Below—as customers before being acquired in 2021 by the private equity-backed WorkForce Software.Now, Marc has reunited with some of his former teammates and is looking to take on Apple Notes and the Evernotes of the world with Bloks: an intelligent note-taking app that helps people think more clearly by quickly capturing and putting their thoughts in context. CONNECT WITH US Claim Your Weekly EDGE Newsletter. It's FREE!Weekly email written by Brandon with insights that give you an edge to win.Over 17,200 listeners and counting!-> https://edge.ck.page/bea5b3fda6 Contact Brandon : B at Brandon C White dot com EDGE Website-> https://MyEDGEPodcast.com EDGE on YouTube-> https://www.youtube.com/@brandoncwhite OTHER GREAT PODCASTS FROM THE BEST PODCASTS NETWORK On Business Podcast An unscripted, brutally honest, conversation about running a successful company. For business owners looking to elevate their game and increase revenues.-> https://OnBusinessPodcast.com MARKETING PodcastMarketing science, case studies that reveal successful marketing techniques and teach strategic marketing analysis where we model the data and turn it into financial forecasts so you have predictable revenue.-> https://PodcastOnMarketing.com Top podcast for entrepreneurs...

Rerun. Research In Motion were once the world's most popular maker of smartphones, but when they launched the BlackBerry 850 on 19th January, 1999, the device had no phone functionality: it was marketed as a two-way pager. However, the gadget's ability to bounce emails from a desktop server to its users on the move, and its bespoke instant messaging service, BBM, ensured it soon became an essential tool in the executive businessperson's arsenal. Until the iPhone came along, anyway… In this episode, Arion, Rebecca and Olly revisit the ‘CrackBerry' phenomenon; unpick the role of Al Gore and Barack Obama as ultimate celebrity influencers for the brand; and wonder whether anyone will still be using one, after the company's recent announcement that their handsets will no longer be supported… Further Reading: • ‘The one reason why I'll always miss the BlackBerry' (Slate, 2013): https://slate.com/technology/2013/10/the-one-reason-why-ill-always-miss-the-blackberry.html • ‘The rise and fall of the BlackBerry in popular culture' (BBC Newsbeat, 2016): https://www.bbc.co.uk/news/newsbeat-37500230 • ‘Classic BlackBerry Devices To Officially Stop Working After Decades Of Popularity' (NBC Today, 2022): https://www.youtube.com/watch?v=yWhuVEfDPv8 ‘Why am I hearing a rerun?' Every Thursday is 'Throwback Thursday' on Today in History with the Retrospectors: running one repeat per week means we can keep up the quality of our independent podcast. Daily shows like this require a lot of work! But as ever we'll have something new for you tomorrow, so follow us wherever you get your podcasts: podfollow.com/Retrospectors Love the show? Join  

A Harvard Business School graduate and philanthropist who changed the world with the invention of the Smartphone, Jim Balsillie helped put Waterloo, Ontario on the map as a world class center for technology and innovation.  In this episode the former Chair and co-CEO of Research in Motion (RIM) shares his thoughts on using technology as a force for good.

Lexman interviews Ariel Ekblaw, a cermets analyst with Research In Motion. They discuss the importance of registrars in the global cermets market, and how Research In Motion is benefiting from its dominance in this field.

Dernier épisode de la saison 4 - Nous allons vous raconter un morceau d'histoire d'une marque emblématique de l'industrie du mobile, BlackBerry, elle a été conçue et commercialisée par une société canadienne anciennement connue sous le nom de Research In Motion, ou RIM fondée en 1984. Elle a été incontournable jusqu'en 2016, année ou elle arrête de construire des smartphones. Nous avons passé en revue les dates phares de son histoire, en passant du phénomène crackberry à Obama ! Cette entreprise a été très innovante avec de nombreux services autour de l'email, de la messagerie et de la sécurité bien avant les applications que nous connaissons aujourd'hui. Nous avons aussi fait le point sur BlackBerry en 2022, vous allez être surpris !Soyez les premiers à posséder le NFT du teaser unique + fichier de l'enregistrement unique sans montage :)Nos offres d'abonnement, One, Plus, Full Voir Acast.com/privacy pour les informations sur la vie privée et l'opt-out. Become a member at https://plus.acast.com/s/135-grammes.

Lars Magnus Ericsson was working for the Swedish government that made telegraph equipment in the 1870s when he started a little telegraph repair shop in 1976. That was the same year the telephone was invented. After fixing other people's telegraphs and then telephones he started a company making his own telephone equipment. He started making his own equipment and by the 1890s was shipping gear to the UK. As the roaring 20s came, they sold stock to buy other companies and expanded quickly. Early mobile devices used radios to connect mobile phones to wired phone networks and following projects like ALOHANET in the 1970s they expanded to digitize communications, allowing for sending early forms of text messages, the way people might have sent those telegraphs when old Lars was still alive and kicking. At the time, the Swedish state-owned Televerket Radio was dabbling in this space and partnered with Ericsson to take first those messages then as email became a thing, email, to people wirelessly using the 400 to 450 MHz range in Europe and 900 MHz in the US. That standard went to the OSI and became a 1G wireless packet switching network we call Mobitex. Mike Lazaridis was born in Istanbul and moved to Canada in 1966 when he was five, attending the University of Waterloo in 1979. He dropped out of school to take a contract with General Motors to build a networked computer display in 1984. He took out a loan from his parents, got a grant from the Canadian government, and recruited another electrical engineering student, Doug Fregin from the University of Windsor, who designed the first circuit boards. to join him starting a company they called Research in Motion. Mike Barnstijn joined them and they were off to do research.  After a few years doing research projects, they managed to build up a dozen employees and a million in revenues. They became the first Mobitex provider in America and by 1991 shipped the first Mobitex device. They brought in James Balsillie as co-CEO, to handle corporate finance and business development in 1992, a partnership between co-CEOs that would prove fruitful for 20 years.  Some of those work-for-hire projects they'd done involved reading bar codes so they started with point-of-sale, enabling mobile payments and by 1993 shipped RIMGate, a gateway for Mobitex. Then a Mobitex point-of-sale terminal and finally with the establishment of the PCMCIA standard, a  PCMCIP Mobitex modem they called Freedom. Two-way paging had already become a thing and they were ready to venture out of PoS systems. So  in 1995, they took a $5 million investment to develop the RIM 900 OEM radio modem. They also developed a pager they called the Inter@ctive Pager 900 that was capable of  two-way messaging the next year. Then they went public on the Toronto Stock Exchange in 1997. The next year, they sold a licensing deal to IBM for the 900 for $10M dollars. That IBM mark of approval is always a sign that a company is ready to play in an enterprise market. And enterprises increasingly wanted to keep executives just a quick two-way page away. But everyone knew there was a technology convergence on the way. They worked with Ericsson to further the technology and over the next few years competed with SkyTel in the interactive pager market. Enter The Blackberry They knew there was something new coming. Just as the founders know something is coming in Quantum Computing and run a fund for that now. They hired a marketing firm called Lexicon Branding to come up with a name and after they saw the keys on the now-iconic keyboard, the marketing firm suggested BlackBerry. They'd done the research and development and they thought they had a product that was special. So they released the first BlackBerry 850 in Munich in 1999. But those were still using radio networks and more specifically the DataTAC network. The age of mobility was imminent, although we didn't call it that yet. Handspring and Palm each went public in 2000.  In 2000, Research In Motion brought its first cellular phone product in the BlackBerry 957, with push email and internet capability. But then came the dot com bubble. Some thought the Internet might have been a fad and in fact might disappear. But instead the world was actually ready for that mobile convergence. Part of that was developing a great operating system for the time when they released the BlackBerry OS the year before. And in 2000 the BlackBerry was named Product of the Year by InfoWorld.  The new devices took the market by storm and shattered the previous personal information manager market, with shares of that Palm company dropping by over 90% and Palm OS being setup as it's own corporation within a couple of years. People were increasingly glued to their email. While the BlackBerry could do web browsing and faxing over the internet, it was really the integrated email access, phone, and text messaging platform that companies like General Magic had been working on as far back as the early 1990s. The Rise of the BlackBerry The BlackBerry was finally the breakthrough mobile product everyone had been expecting and waiting for. Enterprise-level security, integration with business email like Microsoft's Exchange Server, a QWERTY keyboard that most had grown accustomed to, the option to use a stylus, and a simple menu made the product an instant smash success. And by instant we mean after five years of research and development and a massive financial investment. The Palm owned the PDA market. But the VII cost $599 and the BlackBerry cost $399 at the time (which was far less than the $675 Inter@ctive Pager had cost in the 1990s). The Palm also let us know when we had new messages using the emerging concept of push notifications. 2000 had seen the second version of the BlackBerry OS and their AOL Mobile Communicator had helped them spread the message that the wealthy could have access to their data any time. But by 2001 other carriers were signing on to support devices and BlackBerry was selling bigger and bigger contracts. 5,000 devices, 50,000 devices, 100,000 devices. And a company called Kasten Chase stepped in to develop a secure wireless interface to the Defense Messaging System in the US, which opened up another potential two million people in the defense industry They expanded the service to cover more and more geographies in 2001 and revenues doubled, jumping to 164,000 subscribers by the end of the year. That's when they added wireless downloads so could access all those MIME attachments in email and display them. Finally, reading PDFs on a phone with the help of GoAmerica Communications! And somehow they won a patent for the idea that a single email address could be used on both a mobile device and a desktop. I guess the patent office didn't understand why IMAP  was invented by Mark Crispin at Stanford in the 80s, or why Exchange allowed multiple devices access to the same mailbox. They kept inking contracts with other companies. AT&T added the BlackBerry in 2002 in the era of GSM. The 5810 was the first truly convergent BlackBerry that offered email and a phone in one device with seamless SMS communications. It shipped in the US and the 5820 in Europe and Cingular Wireless jumped on board in the US and Deutsche Telekom in Germany, as well as Vivendi in France, Telecom Italia in Italy, etc. The devices had inched back up to around $500 with service fees ranging from $40 to $100 plus pretty limited data plans. The Tree came out that year but while it was cool and provided a familiar interface to the legions of Palm users, it was clunky and had less options for securing communications. The NSA signed on and by the end of the year they were a truly global operation, raking in revenues of nearly $300 million.  The Buying Torndado They added web-based application in 2003, as well as network printing. They moved to a Java-based interface and added the 6500 series, adding a walkie-talkie function. But that 6200 series at around $200 turned out to be huge. This is when they went into that thing a lot of companies do - they started suing companies like Good and Handspring for infringing on patents they probably never should have been awarded. They eventually lost the cases and paid out tens of millions of dollars in damages. More importantly they took their eyes off innovating, a common mistake in the history of computing companies. Yet there were innovations. They released Blackberry Enterprise Server in 2004 then bolted on connectors to Exchange, Lotus Domino, and allowed for interfacing with XML-based APIs in popular enterprise toolchains of the day. They also later added support for GroupWise. That was one of the last solutions that worked with symmetric key cryptography I can remember using and initially required the devices be cradled to get the necessary keys to secure communications, which then worked over Triple-DES, common at the time. One thing we never liked was that messages did end up living at Research in Motion, even if encrypted at the time. This is one aspect that future types of push communications would resolve. And Microsoft Exchange's ActiveSync.  By 2005 there were CVEs filed for BlackBerry Enterprise Server, racking up 17 in the six years that product shipped up to 5.0 in 2010 before becoming BES 10 and much later Blackberry Enterprise Mobility Management, a cross-platform mobile device management solution. Those BES 4 and 5 support contracts, or T-Support, could cost hundreds of dollars per incident. Microsoft had Windows Mobile clients out that integrated pretty seamlessly with Exchange. But people loved their Blackberries. Other device manufacturers experimented with different modes of interactivity. Microsoft made APIs for pens and keyboards that flipped open. BlackBerry added a trackball in 2006, that was always kind of clunky. Nokia, Ericsson, Motorola, and others were experimenting with new ways to navigate devices, but people were used to menus and even styluses. And they seemed to prefer a look and feel that seemed like what they used for the menuing control systems on HVAC controls, video games, and even the iPod.  The Eye Of The Storm A new paradigm was on the way. Apple's iPhone was released in 2007 and Google's Android OS in 2008. By then the BlackBerry Pearl was shipping and it was clear which devices were better. No one saw the two biggest threats coming. Apple was a consumer company. They were slow to add ActiveSync policies, which many thought would be the corporate answer to mobile management as group policies in Active Directory had become for desktops. Apple  and Google were slow to take the market, as BlackBerry continued to dominate the smartphone industry well into 2010, especially once then-president Barack Obama strong-armed the NSA into allowing him to use a special version of the BlackBerry 8830 World Edition for official communiques. Other world leaders followed suit, as did the leaders of global companies that had previously been luddites when it came to constantly being online. Even Eric Schmidt, then chairman of google loved his Crackberry in 2013, 5 years after the arrival of Android. Looking back, we can see a steady rise in iPhone sales up to the iPhone 4, released in 2010. Many still said they loved the keyboard on their BlackBerries. Organizations had built BES into their networks and had policies dating back to NIST STIGs. Research in Motion owned the enterprise and held over half the US market and a fifth of the global market. That peaked in 2011. BlackBerry put mobility on the map. But companies like AirWatch, founded in 2003 and  MobileIron, founded in 2007, had risen to take a cross-platform approach to the device management aspect of mobile devices. We call them Unified Endpoint Protection products today and companies could suddenly support BlackBerry, Windows Mobile, and iPhones from a single console. Over 50 million Blackberries were being sold a year and the stock was soaring at over $230 a share.  Today, they hold no market share and their stock performance shows it. Even though they've pivoted to more of a device management company, given their decades of experience working with some of the biggest and most secure companies and governments in the world. The Fall Of The BlackBerry The iPhone was beautiful. It had amazing graphics and a full touch screen. It was the very symbol of innovation. The rising tide of the App Store also made it a developers playground (no pun intended). It was more expensive than the Blackberry, but while they didn't cater to the enterprise, they wedged their way in there with first executives and then anyone. Initially because of ActiveSync, which had come along in 1996 mostly to support Windows Mobile, but by Exchange Server 2003 SP 2 could do almost anything Outlook could do - provided software developers like Apple could make the clients work. So by 2011, Exchange clients could automatically locate a server based on an email address (or more to the point based on DNS records for the domain) and work just as webmail, which was open in almost every IIS implementation that worked with Exchange. And Office365 was released in 2011, paving the way to move from on-prem Exchange to what we now call “the cloud.” And Google Mail had been around for 7 years by then and people were putting it on the BlackBerry as well, blending home and office accounts on the same devices at times. In fact, Google licensed Exchange ActiveSync, or EAS in 2009 so support for Gmail was showing up on a variety of devices. BlackBerry had everything companies wanted. But people slowly moved to that new iPhone. Or Androids when decent models of phones started shipping with the OS on them. BlackBerry stuck by that keyboard, even though it was clear that people wanted full touchscreens. The BlackBerry Bold came out in 2009. BlackBerry had not just doubled down with the keyboard instead of full touchscreen, but they tripled down on it. They had released the Storm in 2008 and then the Storm in 2009 but they just had a different kind of customer. Albeit one that was slowly starting to retire. This is the hard thing about being in the buying tornado. We're so busy transacting that we can't think ahead to staying in the eye that we don't see how the world is changing outside of it.  As we saw with companies like Amdahl and Control Data, when we only focus on big customers and ignore the mass market we leave room for entrants in our industries who have more mass appeal. Since the rise of the independent software market following the IBM anti-trust cases, app developers have been a bellwether of successful platforms. And the iPhone revenue split was appealing to say the least.  Sales fell off fast. By 2012, the BlackBerry represented less than 6 percent of smartphones sold and by the start of 2013 that number dropped in half, falling to less than 1 percent in 2014. That's when the White House tested replacements for the Blackberry. There was a small bump in sales when they finally released a product that had competitive specs to the iPhone, but it was shortly lived. The Crackberry craze was officially over.  BlackBerry shot into the mainstream and brought the smartphone with them. They made the devices secure and work seamlessly in corporate environments and for those who could pay money to run BES or BIS. They proved the market and then got stuck in the Innovator's Dilemna. They became all about features that big customers wanted and needed. And so they missed the personal part of personal computing. Apple, as they did with the PC and then graphical user interfaces saw a successful technology and made people salivate over it. They saw how Windows had built a better sandbox for developers and built the best app delivery mechanism the world has seen to date. Google followed suit and managed to take a much larger piece of the market with more competitive pricing.  There is so much we didn't discuss, like the short-lived Playbook tablet from BlackBerry. Or the Priv. Because for the most part, they a device management solution today. The founders are long gone, investing in the next wave of technology: Quantum Computing. The new face of BlackBerry is chasing device management, following adjacencies into security and dabbling in IoT for healthcare and finance. Big ticket types of buys that include red teaming to automotive management to XDR. Maybe their future is in the convergence of post-quantum security, or maybe we'll see their $5.5B market cap get tasty enough for one of those billionaires who really, really, really wants their chicklet keyboard back. Who knows but part of the fun of this is it's a living history.    

Nous allons vous raconter un morceau d'histoire d'une marque emblématique de l'industrie du mobile, BlackBerry, elle a été conçue et commercialisée par une société canadienne anciennement connue sous le nom de Research In Motion, ou RIM fondée en 1984. Elle a été incontournable jusqu'en 2016, année ou elle arrête de construire des smartphones. Nous avons passé en revue les dates phares de son histoire, en passant du phénomène crackberry à Obama ! Cette entreprise a été très innovante avec de nombreux services autour de l'email, de la messagerie et de la sécurité bien avant les applications que nous connaissons aujourd'hui. Nous avons aussi fait le point sur BlackBerry en 2022, vous allez être surpris ! Voir Acast.com/privacy pour les informations sur la vie privée et l'opt-out.

➡️ Like The Podcast? Leave A Rating: https://ratethispodcast.com/successstory ➡️ About The Guest⁣ Shirish is a serial entrepreneur and a pioneer in e-mail technology and online education. He has developed consumer technologies that have been used by tens of millions of users worldwide. He successfully founded 3 companies and achieved exits with 2 publicly held companies. Major accomplishments include: - Co-Founder of Livemocha, the world's largest language learning site with over 15 million registered members. Livemocha was selected as Time Magazine Top 50 site in 2010 and won the prestigious English Speaking Union award presented by Prince Philip, Duke of Edinburgh. Livemocha was acquired by RosettaStone. - Founder of TeamOn Systems, an innovative developer of wireless e-mail technologies. Successfully negotiated acquisition by Research In Motion. The TeamOn technology was the foundation for BlackBerry Internet E-mail which serviced over 50 million mobile users. - Contributed to RIM's early growth in the wireless device market through a partnership with T-Mobile USA. Launched RIM's first smartphone device (7100) with a phone form factor. - Established MSN as an industry-leading Web portal. Responsible for Microsoft's entry into two of the largest application categories on the Internet (Email and Search). Successfully negotiated the acquisition of Hotmail and partnership with Inktomi Corporation. - Re-established Microsoft as the undisputed market share leader in Windows development tools. - Responsible for Microsoft's early entry and leadership in the PC-based e-mail market. ➡️ Talking Points⁣ 00:00 - Intro 04:30 - Shirish Nadkarni's Origin Story 07:15 - What Was The Point Where Shirish Decided to Build His Own Company? 11:00 - How Does Shirish Research Market Fit Product? 14:08 - If Given The Chance, Would Shirish Have Started His Company Differently? 15:33 - Shirish's Advice For People Who Are Doing Research On Product Market Fit 23:49 - How To Plan To Sell Your Company? 25:50 - Shirish's Time At Blackberry. 27:19 - How Did Shirish Start His Second Company? 30:23 - Lessons Learned Starting Multiple Companies. 33:28 - What Are Some Strategies To Raise Funds For Startups? 36:19 - How Do Founders Reach More Investors For Fund Raising? 37:55 - How to Select A VC As A Partner? 39:17 - What Is The Standard Agreement With A Venture Firm? 40:03 - Why Is Strong Company Culture Important To Build Or Grow A Company? 44:47 - Who Should Read Shirish's Book? 46:27 - How Can People Connect With Shirish Nadkarni? 47:16 - What Was The Biggest Challenge Of Shirish's Career, And How Did He Overcome It? 47:50 - How Important Is Being Able To Pivot As An Entrepreneur? 48:31 - Who Was Shirish's Mentor? 49:28 - A Book Or A Podcast Recommendation By Shirish 50:15 - What Is One Thing That Shirish Would Tell His 20-Year-Old Self? 51:01 - What Is One Big Misconception About Start-ups? ➡️ Show Links https://www.linkedin.com/in/shirishn/https://twitter.com/shirishnhttps://www.shirishnadkarni.com/ ➡️ Podcast Sponsors Peleton https://onepeleton.comTrade Coffee https://drinktrade.com/successstoryHubspot https://hubspot.com

Research In Motion were once the world's most popular maker of smartphones, but when they launched the BlackBerry 850 on 19th January, 1999, the device had no phone functionality: it was marketed as a two-way pager.However, the gadget's ability to bounce emails from a desktop server to its users on the move, and its bespoke instant messaging service, BBM, ensured it soon became an essential tool in the executive businessperson's arsenal. Until the iPhone came along, anyway…In this episode, Arion, Rebecca and Olly revisit the ‘CrackBerry' phenomenon; unpick the role of Al Gore and Barack Obama as ultimate celebrity influencers for the brand; and wonder whether anyone will still be using one, after the company's recent announcement that their handsets will no longer be supported…Further Reading:• ‘The one reason why I'll always miss the BlackBerry' (Slate, 2013): https://slate.com/technology/2013/10/the-one-reason-why-ill-always-miss-the-blackberry.html• ‘The rise and fall of the BlackBerry in popular culture' (BBC Newsbeat, 2016): https://www.bbc.co.uk/news/newsbeat-37500230• ‘Classic BlackBerry Devices To Officially Stop Working After Decades Of Popularity' (NBC Today, 2022): https://www.youtube.com/watch?v=yWhuVEfDPv8For bonus material and to support the show, visit Patreon.com/RetrospectorsWe'll be back tomorrow! Follow us wherever you get your podcasts: podfollow.com/RetrospectorsThe Retrospectors are Olly Mann, Rebecca Messina & Arion McNicoll, with Matt Hill.Theme Music: Pass The Peas. Announcer: Bob Ravelli. Graphic Design: Terry Saunders. Edit Producer: Emma Corsham.Copyright: Rethink Audio / Olly Mann 2021. See acast.com/privacy for privacy and opt-out information.

President Barack Obama wouldn't give his up. President George W. Bush wasn't allowed to have one, even though he wanted to. For about 15 years, the BlackBerry phone was seemingly velcroed to every federal executive hand from the Oval Office on down. But when Research in Motion, which owns BlackBerry, ended its support for the aging but still loved mobile device, it ended an era in the federal government. In his weekly Reporter's Notebook, executive editor Jason Miller collected memories from federal officials about the BlackBerry and its long-lasting impact on the federal market.

It's summer 2008, and Research In Motion's Mike Lazaridis is at the product testing site for BlackBerry's new device: a touchscreen designed to compete with the iPhone. This model, however, is going to leave more than broken glass in its wake, when it threatens to sever RIM's relationship with Verizon.But while RIM is working to match the last iteration of the iPhone, Apple is about to open up a new battlefront. One that RIM has not even dreamed of.Listen to new episodes 1 week early and to all episodes ad free with Wondery+. Join Wondery+ for exclusives, binges, early access, and ad free listening. Available in the Wondery App https://wondery.app.link/businesswars. Please support us by supporting our sponsors!OURCROWD - Join the fastest growing venture capital investment community at ourcrowd.com/BWSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

As the rise in innovation and digital transformation continues to sharpen our focus on the intangible economy, what is Canada doing to invest in and support its community of innovators? Jim Balsillie, a leading expert in innovation, joins the show to explore this question and more.

In this second edition of First Principles: Building Perimeter Institute, Howard Burton tells the remarkable and unconventional story—with a bold and biting humour and surprising candour—of the founding of Perimeter Institute for Theoretical Physics in Waterloo, Canada. Howard was the Founding Director of Perimeter Institute and his experiences at developing the research and outreach mandates of PI are described in this thought-provoking book featuring a foreword by Nobel Laureate Roger Penrose. Howard Burton was a freshly-minted physics PhD from the University of Waterloo when a random job query resulted in a strange - albeit fateful - meeting with Research In Motion founder and co-CEO Mike Lazaridis. Mike had a crazy idea: he wanted to spend $100 million of his own recently-found wealth (Research In Motion had just gone public a year earlier and he suddenly found himself fabulously wealthy on paper) to do something new and transformative in the world of science. From these curious beginnings began the story of Canada's Perimeter Institute for Theoretical Physics and Howard's role as its founding director from 1999-2007. Howard Burton is also the founder and host of all Ideas Roadshow Conversations. Ideas Roadshow is an award-winning initiative producing a wide range of innovative, multimedia resources, including several pedagogical databases and a wide range of books in both electronic and print format developed from in-depth conversations with more than 100 world-leading researchers, including 3 Nobel Laureates. Ideas Roadshow conversations reveal the inspirations and personal journeys behind the research while providing behind-the-scenes insights into the world of frontline researchers. You can check it out on ideasroadshow.com. Howard also spoke to me about the books Conversations about Astrophysics and Cosmology, Biology and Neuroscience on the NBN, so make sure to look those episodes on our website or any podcast app you use. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this second edition of First Principles: Building Perimeter Institute, Howard Burton tells the remarkable and unconventional story—with a bold and biting humour and surprising candour—of the founding of Perimeter Institute for Theoretical Physics in Waterloo, Canada. Howard was the Founding Director of Perimeter Institute and his experiences at developing the research and outreach mandates of PI are described in this thought-provoking book featuring a foreword by Nobel Laureate Roger Penrose. Howard Burton was a freshly-minted physics PhD from the University of Waterloo when a random job query resulted in a strange - albeit fateful - meeting with Research In Motion founder and co-CEO Mike Lazaridis. Mike had a crazy idea: he wanted to spend $100 million of his own recently-found wealth (Research In Motion had just gone public a year earlier and he suddenly found himself fabulously wealthy on paper) to do something new and transformative in the world of science. From these curious beginnings began the story of Canada's Perimeter Institute for Theoretical Physics and Howard's role as its founding director from 1999-2007. Howard Burton is also the founder and host of all Ideas Roadshow Conversations. Ideas Roadshow is an award-winning initiative producing a wide range of innovative, multimedia resources, including several pedagogical databases and a wide range of books in both electronic and print format developed from in-depth conversations with more than 100 world-leading researchers, including 3 Nobel Laureates. Ideas Roadshow conversations reveal the inspirations and personal journeys behind the research while providing behind-the-scenes insights into the world of frontline researchers. You can check it out on ideasroadshow.com. Howard also spoke to me about the books Conversations about Astrophysics and Cosmology, Biology and Neuroscience on the NBN, so make sure to look those episodes on our website or any podcast app you use. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/science-technology-and-society

In this second edition of First Principles: Building Perimeter Institute, Howard Burton tells the remarkable and unconventional story—with a bold and biting humour and surprising candour—of the founding of Perimeter Institute for Theoretical Physics in Waterloo, Canada. Howard was the Founding Director of Perimeter Institute and his experiences at developing the research and outreach mandates of PI are described in this thought-provoking book featuring a foreword by Nobel Laureate Roger Penrose. Howard Burton was a freshly-minted physics PhD from the University of Waterloo when a random job query resulted in a strange - albeit fateful - meeting with Research In Motion founder and co-CEO Mike Lazaridis. Mike had a crazy idea: he wanted to spend $100 million of his own recently-found wealth (Research In Motion had just gone public a year earlier and he suddenly found himself fabulously wealthy on paper) to do something new and transformative in the world of science. From these curious beginnings began the story of Canada's Perimeter Institute for Theoretical Physics and Howard's role as its founding director from 1999-2007. Howard Burton is also the founder and host of all Ideas Roadshow Conversations. Ideas Roadshow is an award-winning initiative producing a wide range of innovative, multimedia resources, including several pedagogical databases and a wide range of books in both electronic and print format developed from in-depth conversations with more than 100 world-leading researchers, including 3 Nobel Laureates. Ideas Roadshow conversations reveal the inspirations and personal journeys behind the research while providing behind-the-scenes insights into the world of frontline researchers. You can check it out on ideasroadshow.com. Howard also spoke to me about the books Conversations about Astrophysics and Cosmology, Biology and Neuroscience on the NBN, so make sure to look those episodes on our website or any podcast app you use. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/new-books-network

In this second edition of First Principles: Building Perimeter Institute, Howard Burton tells the remarkable and unconventional story—with a bold and biting humour and surprising candour—of the founding of Perimeter Institute for Theoretical Physics in Waterloo, Canada. Howard was the Founding Director of Perimeter Institute and his experiences at developing the research and outreach mandates of PI are described in this thought-provoking book featuring a foreword by Nobel Laureate Roger Penrose. Howard Burton was a freshly-minted physics PhD from the University of Waterloo when a random job query resulted in a strange - albeit fateful - meeting with Research In Motion founder and co-CEO Mike Lazaridis. Mike had a crazy idea: he wanted to spend $100 million of his own recently-found wealth (Research In Motion had just gone public a year earlier and he suddenly found himself fabulously wealthy on paper) to do something new and transformative in the world of science. From these curious beginnings began the story of Canada's Perimeter Institute for Theoretical Physics and Howard's role as its founding director from 1999-2007. Howard Burton is also the founder and host of all Ideas Roadshow Conversations. Ideas Roadshow is an award-winning initiative producing a wide range of innovative, multimedia resources, including several pedagogical databases and a wide range of books in both electronic and print format developed from in-depth conversations with more than 100 world-leading researchers, including 3 Nobel Laureates. Ideas Roadshow conversations reveal the inspirations and personal journeys behind the research while providing behind-the-scenes insights into the world of frontline researchers. You can check it out on ideasroadshow.com. Howard also spoke to me about the books Conversations about Astrophysics and Cosmology, Biology and Neuroscience on the NBN, so make sure to look those episodes on our website or any podcast app you use. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/science

In this episode of CISO Talk, we enter Part II of the conversation between host and CISO James Azar and Ron Green, CSO at MasterCard and Robin Bienfait, Founder at Atlanta Tech Park to discuss the latest FinTech improvements and how the industry has evolved in the last year. This is the unaired part of the Fireside chat   Tune in to this amazing podcast and make sure to subscribe and comment   CISOTalk Paisley Shirt Challenge Donate now to support the wounded warrior project and get James to wear an ugly paisley shirt for one or all of his shows: https://tiltify.com/@cisotalk/ciso-talk-paisley-shirt-challenge   CISO Talk is suppored by: KnowBe4: https://info.knowbe4.com/phishing-security-test-cyberhub Whistic: www.whistic.com/cyberhub Attivo Networks: www.attivonetworks.com   Bio: Ron Green 1/2014 - Present Executive Vice President and Chief Information Security Officer, MasterCard 12/2012-1/2014 Senior Vice President and Deputy CISO - US Operations, Fidelity National Information Services, Inc. 11/2009- 12/2012 Director, Investigation and Protection Operations, Corporate Security, Research in Motion 12/2007-11/2009 Senior Vice President, Bank of America, eCommerce/ATM 10/2003-12/2007 Senior Vice President, Bank of America, Corporate Information Security 1/1995-10/2003-Special Agent US, US Secret Service 6/1994-1/1995-Sales Representative, Ethicon Suture 6/1990-6/1994-Lieutentant, US Army, Air Defense Artillery   Specialties: Current Certified Information Systems Security Professionals(CISSP) Information Systems Security Management Professional (ISSMP) Member Domestic Security Alliance Council (DSAC) Member Police Investigation Operations Committee for IACP Member Overseas Security Advisory Council (OSAC) Member Financial Services / Information Sharing and Analysis Center (FS/ISAC)   Past Electronic Crimes Special Agent Chair of Training for the Scientific Working Group on Digital Evidence Board Member FS/ISAC Member IT Sector Coordination Council (IT/SCC)   Linkedin Profile: https://www.linkedin.com/in/ronjgreen/   Bio: Robin Bienfait   Executive with 30+ years of experience and expertise in mobility, security, business development, enterprise sales, wireless network operations and engineering. Global Intrapreneur working to build businesses within businesses and driving new revenue opportunities.   Current engagements: CEO and Founder of Emnovate, Chairman of Global Aviation, Partner Valor Ventures, member of Georgia Institute of Technology Board and a Tiffany Circle member of the American Red Cross. Independent director for Mitsubishi Finance, GWLC and Putnam investments.   Prior roles - Senior Advisor to Samsung Electronics on B2B. Chief Enterprise Innovation Officer for Samsung Electronics building Samsung Business Services for enterprise customers. Open ecosystem of partners and solutions with a mobile first strategy.   Prior role as CIO of Research In Motion, Ltd. in which I oversaw the Enterprise Business Unit P&L, BlackBerry Operations, Customer Service and Corporate IT functions.   Previously, I led over 30,000 employees at AT&T (retired) dedicated to building a scalable and reliable enterprise class network. Throughout my 22+ years with AT&T, I held various senior leadership positions, including Bell Labs, Global Network Services lines of business and Chief Compliance Officer.   LinkedIn Profile: https://www.linkedin.com/in/robinbienfait/   **** Find James Azar Host of CyberHub Podcast, CISO Talk, Goodbye Privacy, Tech Town Square, Other Side of Cyber and CISOs Secrets James on Linkedin: https://www.linkedin.com/in/james-azar-a1655316/ James on Parler: @realjamesazar Telegram: CyberHub Podcast ****** Sign up for our newsletter with the best of CyberHub Podcast delivered to your inbox once a month: http://bit.ly/cyberhubengage-newsletter ****** Website: https://www.cyberhubpodcast.com Youtube: https://www.youtube.com/channel/UCPoU8iZfKFIsJ1gk0UrvGFw Facebook: https://www.facebook.com/CyberHubpodcast/ Linkedin: https://www.linkedin.com/company/cyberhubpodcast/ Twitter: https://twitter.com/cyberhubpodcast Instagram: https://www.instagram.com/cyberhubpodcast Listen here: https://linktr.ee/CISOtalk   The Hub of the Infosec Community. Our mission is to provide substantive and quality content that's more than headlines or sales pitches. We want to be a valuable source to assist those cybersecurity practitioners in their mission to keep their organizations secure.

In this episode of CISO Talk, James Azar is joined by Ron Green, CSO at MasterCard and Robin Bienfait, CEO at Atlanta Tech Park to discuss the latest FinTech improvements and how the industry has evolved in the last year. This is a preview to our full Fireside chat for the Cyber FinTech Conference hosted by Atlanta Tech Park and CyberHub Summit. The Event is on April 27th, 2021 and the rest of the episode will be available then to watch… Tune in to this amazing podcast and make sure to subscribe and comment Bio:Ron Green 1/2014 - Present Executive Vice President and Chief Information Security Officer, MasterCard 12/2012-1/2014 Senior Vice President and Deputy CISO - US Operations, Fidelity National Information Services, Inc. 11/2009- 12/2012 Director, Investigation and Protection Operations, Corporate Security, Research in Motion 12/2007-11/2009 Senior Vice President, Bank of America, eCommerce/ATM 10/2003-12/2007 Senior Vice President, Bank of America, Corporate Information Security 1/1995-10/2003-Special Agent US, US Secret Service 6/1994-1/1995-Sales Representative, Ethicon Suture 6/1990-6/1994-Lieutentant, US Army, Air Defense Artillery Specialties: Current Certified Information Systems Security Professionals(CISSP) Information Systems Security Management Professional (ISSMP) Member Domestic Security Alliance Council (DSAC) Member Police Investigation Operations Committee for IACP Member Overseas Security Advisory Council (OSAC) Member Financial Services / Information Sharing and Analysis Center (FS/ISAC) Past Electronic Crimes Special Agent Chair of Training for the Scientific Working Group on Digital Evidence Board Member FS/ISAC Member IT Sector Coordination Council (IT/SCC)  Linkedin Profile: https://www.linkedin.com/in/ronjgreen/   Bio:Robin Bienfait Executive with 30+ years of experience and expertise in mobility, security, business development, enterprise sales, wireless network operations and engineering. Global Intrapreneur working to build businesses within businesses and driving new revenue opportunities. Current engagements: CEO and Founder of Emnovate, Chairman of Global Aviation, Partner Valor Ventures, member of Georgia Institute of Technology Board and a Tiffany Circle member of the American Red Cross. Independent director for Mitsubishi Finance, GWLC and Putnam investments. Prior roles - Senior Advisor to Samsung Electronics on B2B. Chief Enterprise Innovation Officer for Samsung Electronics building Samsung Business Services for enterprise customers. Open ecosystem of partners and solutions with a mobile first strategy. Prior role as CIO of Research In Motion, Ltd. in which I oversaw the Enterprise Business Unit P&L, BlackBerry Operations, Customer Service and Corporate IT functions. Previously, I led over 30,000 employees at AT&T (retired) dedicated to building a scalable and reliable enterprise class network. Throughout my 22+ years with AT&T, I held various senior leadership positions, including Bell Labs, Global Network Services lines of business and Chief Compliance Officer.    LinkedIn Profile: https://www.linkedin.com/in/robinbienfait/   CISOTalk Paisley Shirt Challenge Donate now to support the wounded warrior project and get James to wear an ugly paisley shirt for one or all of his shows: https://tiltify.com/@cisotalk/ciso-talk-paisley-shirt-challenge   April 27th, 2021 – Cyber FinTech Conference in hybrid mode, tickets are available at atpcyberfintech.com    CISO Talk is suppored by: KnowBe4: https://info.knowbe4.com/phishing-security-test-cyberhub  Whistic: www.whistic.com/cyberhub Attivo Networks: www.attivonetworks.com   **** Find James Azar Host of CyberHub Podcast, CISO Talk, Goodbye Privacy, Tech Town Square, Other Side of Cyber and CISOs Secrets James on Linkedin: https://www.linkedin.com/in/james-azar-a1655316/ James on Parler: @realjamesazar Telegram: CyberHub Podcast ****** Sign up for our newsletter with the best of CyberHub Podcast delivered to your inbox once a month: http://bit.ly/cyberhubengage-newsletter ****** Website: https://www.cyberhubpodcast.com Youtube: https://www.youtube.com/channel/UCPoU8iZfKFIsJ1gk0UrvGFw Facebook: https://www.facebook.com/CyberHubpodcast/ Linkedin: https://www.linkedin.com/company/cyberhubpodcast/ Twitter: https://twitter.com/cyberhubpodcast Instagram: https://www.instagram.com/cyberhubpodcast Listen here: https://linktr.ee/CISOtalk   The Hub of the Infosec Community. Our mission is to provide substantive and quality content that's more than headlines or sales pitches. We want to be a valuable source to assist those cybersecurity practitioners in their mission to keep their organizations secure.

Our guest today is Nabil Hannan, who is a Managing Director at NetSPI. He leads the company’s consulting practice, focusing on helping clients solve their cyber security assessment, and threat & vulnerability management needs. He has over 13 years of experience in cyber security consulting from his tenure at Cigital/Synopsys Software Integrity Group. Nabil has also worked as a Product Manager at Research In Motion (now, of course, BlackBerry) and has managed several flagship initiatives and projects through the full software development life cycle. You must also check out Nabil's podcast - Agent of Influence.This podcast is sponsored by the We Hack Purple Academy.Links from the show:NetSPIAgent of Influence PodcastNabil's Twitter AccountNabil's LinkedIn AccountDarkReading Posts by NabilNabil Hannan is interviewed by David Quisenberry and John L. WhitemanFollow us:HomepageTwitterMeetupLinkedInYouTube- Become an OWASP member- Donate to our OWASP PDX chapterSupport the show (https://owasp.org/supporters/)

Topic: Cyber FinTech Conference On this week's tech corner, Robin joins me to talk about the upcoming Cyber FinTech Conference on April 26th – 28th. 2021 in Atlanta, GA. We talk about the event itself, its purpose and about the latest cyber trends. Tune in for a fun conversation where Robin always drops a few pieces of wisdom!    Guest Bio: Robin's bio: Executive with 30+ years of experience and expertise in mobility, security, business development, enterprise sales, wireless network operations and engineering. Global Intrapreneur working to build businesses within businesses and driving new revenue opportunities. Current engagements: CEO and Founder of Emnovate, Chairman of Global Aviation, Partner Valor Ventures, member of Georgia Institute of Technology Board and a Tiffany Circle member of the American Red Cross. Independent director for Mitsubishi Finance, GWLC and Putnam investments. Prior roles - Senior Advisor to Samsung Electronics on B2B. Chief Enterprise Innovation Officer for Samsung Electronics building Samsung Business Services for enterprise customers. Open ecosystem of partners and solutions with a mobile first strategy. Prior role as CIO of Research In Motion, Ltd. in which I oversaw the Enterprise Business Unit P&L, BlackBerry Operations, Customer Service and Corporate IT functions. Previously, I led over 30,000 employees at AT&T (retired) dedicated to building a scalable and reliable enterprise class network. Throughout my 22+ years with AT&T, I held various senior leadership positions, including Bell Labs, Global Network Services lines of business and Chief Compliance Officer.    Tech Corner is supported by these great partners please make sure to check them out: KnowBe4: https://info.knowbe4.com/phishing-security-test-cyberhub  Whistic: www.whistic.com/cyberhub   James Azar Host of CyberHub Podcast James on Linkedin: https://www.linkedin.com/in/james-azar-a1655316/ ****** Sign up for our newsletter with the best of CyberHub Podcast delivered to your inbox once a month: http://bit.ly/cyberhubengage-newsletter ****** Website: https://www.cyberhubpodcast.com Youtube: https://www.youtube.com/channel/UCPoU8iZfKFIsJ1gk0UrvGFw Facebook: https://www.facebook.com/CyberHubpodcast/ Linkedin: https://www.linkedin.com/company/cyberhubpodcast/ Twitter: https://twitter.com/cyberhubpodcast Instagram: https://www.instagram.com/cyberhubpodcast Listen here: https://linktr.ee/cyberhubpodcast CISO Talk Podcast: https://linktr.ee/CISOtalk

Topic: FinTech Cyber   Robin Bienfait joins the show again to discuss the challenges CIO and CISO are going through during these times and the challenges they are working on overcoming, we also discuss the cybersecurity challenge for Startups and small business and how they can start to manage cybersecurity     Guest Bio: Executive with 30+ years of experience and expertise in mobility, security, business development, enterprise sales, wireless network operations and engineering. Global Intrapreneur working to build businesses within businesses and driving new revenue opportunities. Current engagements: CEO and Founder of Emnovate, Chairman of Global Aviation, Partner Valor Ventures, member of Georgia Institute of Technology Board and a Tiffany Circle member of the American Red Cross. Independent director for Mitsubishi Finance, GWLC and Putnam investments. Prior roles - Senior Advisor to Samsung Electronics on B2B. Chief Enterprise Innovation Officer for Samsung Electronics building Samsung Business Services for enterprise customers. Open ecosystem of partners and solutions with a mobile first strategy. Prior role as CIO of Research In Motion, Ltd. in which I oversaw the Enterprise Business Unit P&L, BlackBerry Operations, Customer Service and Corporate IT functions. Previously, I led over 30,000 employees at AT&T (retired) dedicated to building a scalable and reliable enterprise class network. Throughout my 22+ years with AT&T, I held various senior leadership positions, including Bell Labs, Global Network Services lines of business and Chief Compliance Officer.   Robin's Linkedin: https://www.linkedin.com/in/robinbienfait/       James Azar Host of CyberHub Podcast James on Twitter: https://twitter.com/james_azar1 James on Linkedin: https://www.linkedin.com/in/james-azar-a1655316/   ****** Sign up for our newsletter with the best of CyberHub Podcast delivered to your inbox once a month: http://bit.ly/cyberhubengage-newsletter   ****** Website: https://www.cyberhubpodcast.com Youtube: https://www.youtube.com/channel/UCPoU8iZfKFIsJ1gk0UrvGFw Facebook: https://www.facebook.com/CyberHubpodcast/ Linkedin: https://www.linkedin.com/company/cyberhubpodcast/ Twitter: https://twitter.com/cyberhubpodcast Instagram: https://www.instagram.com/cyberhubpodcast

Robin is an experienced technology and cyber executive with over 30 years' experience and is currently the CEO of Atlanta Tech Park, she joins host James Azar to discuss the state of Cybersecurity and FinTech and announce the Cyber FinTech conference in March of 2021 and a series of virtual events leading up to the main event hosted at the beautiful Atlanta Tech Park.   Guest Bio: Executive with 30+ years of experience and expertise in mobility, security, business development, enterprise sales, wireless network operations and engineering. Global Intrapreneur working to build businesses within businesses and driving new revenue opportunities. Current engagements: CEO and Founder of Emnovate, Chairman of Global Aviation, Partner Valor Ventures, member of Georgia Institute of Technology Board and a Tiffany Circle member of the American Red Cross. Independent director for Mitsubishi Finance, GWLC and Putnam investments. Prior roles - Senior Advisor to Samsung Electronics on B2B. Chief Enterprise Innovation Officer for Samsung Electronics building Samsung Business Services for enterprise customers. Open ecosystem of partners and solutions with a mobile first strategy. Prior role as CIO of Research In Motion, Ltd. in which I oversaw the Enterprise Business Unit P&L, BlackBerry Operations, Customer Service and Corporate IT functions. Previously, I led over 30,000 employees at AT&T (retired) dedicated to building a scalable and reliable enterprise class network. Throughout my 22+ years with AT&T, I held various senior leadership positions, including Bell Labs, Global Network Services lines of business and Chief Compliance Officer.    Robin's Linkedin: https://www.linkedin.com/in/robinbienfait/   To attend, sponsor or be part of the Cyber FinTech Conference on March 8-10, 2021 visit  https://www.atpcyberfintech.com   James Azar Host of CyberHub Podcast James on Twitter: https://twitter.com/james_azar1 James on Linkedin: https://www.linkedin.com/in/james-azar-a1655316/   ****** Sign up for our newsletter with the best of CyberHub Podcast delivered to your inbox once a month: http://bit.ly/cyberhubengage-newsletter   ****** Website: https://www.cyberhubpodcast.com Youtube: https://www.youtube.com/channel/UCPoU8iZfKFIsJ1gk0UrvGFw Facebook: https://www.facebook.com/CyberHubpodcast/ Linkedin: https://www.linkedin.com/company/cyberhubpodcast/ Twitter: https://twitter.com/cyberhubpodcast Instagram: https://www.instagram.com/cyberhubpodcast Listen here: https://linktr.ee/cyberhubpodcast   CISO Talk Podcast: https://linktr.ee/CISOtalk

What does the Canadian Biotech ecosystem look like?  What are companies doing to help us stay healthy? Help feed ourselves? And power our planes, trains and automobiles? And how can they achieve this in a sustainable way? What network effects are there in the biotech landscape? On this episode of Market Hunt, we chat with Andrew Casey, President of BIOTECanada. Guest Bio:Andrew CaseyIn his role as President & CEO of BIOTECanada Andrew is responsible for the day-to-day operations of the Association.  In this capacity, he is the primary spokesperson for Canada’s biotech industry communicating on the industry’s behalf with government, regulators, international bodies, media and the Canadian public. He also ensures BIOTECanada plays a central role in partnership with Government in the development of policy relating to Canada’s biotech sector and the member companies of BIOTECanada.

Chinese manufacturer TCL Communications has announced they will no longer be producing BlackBerry devices. The smartphone brand first appeared on the market in 1999 from Waterloo company Research In Motion, now known as BlackBerry Limited. BlackBerry limited is unsure whether they will find another company to work with. GUEST: Adam Oldfield, 640 Tech Expert, President of FPM3.com

"First figure out the 'why', not from a organisational perspective but 'why' for a particular business process, and THEN figure out what technology - if any - will be needed to transform and automate that." GBD62.  Waqqas Mahmood leads Advanced Technology & Intelligent Automation at Baker Tilly Virchow Krause, LLP. He tells Kyle Hannan (AICPA & CIMA, UK) about the basic jargon of RPA and AI, why you should understand the tech before you put it all together, and how to identify the goals of the digital transformation. He also outlines his "3 Fs" process for fighting the factors of failure.   TALKING POINTS: RPA and AI: the jargon, the risks and the ‘gotchas’. Don’t chase the bots (the tech). Understand it before you put it all together. From AI and RPA to IA ‘Intelligent Automation’. How does innovation rise above the red tape? How to innovate in a profession that’s often perceived as having a change-averse internal culture? What the jargon means, not just in the correct technical abbreviations but in the potential opportunities for a company. Why there are times you should NOT put the customer first (not when you’re testing). Start with the back-end and get that right before you roll it out to clients. Digital anxiety (personal and team’s) Identifying the goals of the digital transformation (think about the ‘Why? T” rather than just the IT! Understand the 3 Fs so that teams can Fight The “Factors of Failure”   OUR GUEST: Waqqas Mahmood is head of Advanced Technology & Intelligent Automation at Baker Tilly Virchow Krause, LLP (Washington) and was previously their Director of Innovation. Prior to that, he was Manager, Advisory - Digital & Emerging Technologies for EY in New York, a co-founder and Board Member of Cambridge Global Advisory, and even worked as a Senior Manager for Research In Motion, makers of the corporate world's original favourite mobile device The Blackberry. A PEO-qualified Engineer, he has an MBA in General Management from Harvard University, where he was Vice-President of their E-Business Society. Connect with him on LinkedIn, or Twitter as @waqqas_mahmood.   LINKS: Waqqas mentioned BakerTilly's corporate 'Insights' page here. Read about navigating digital transformation on the AICPA blog page. Find out more about the CGMA's analysis of the digital skills gap facing today's finance professionals.    MORE ABOUT OUR PODCAST. These conversations with expert guests are recorded by different members of the AICPA & CIMA team from our offices around the world. While the sound quality may vary, the insights will always be consistently useful. Hear more. Get our shows every week automatically and free. Share them easily with colleagues and friends by using the icons on your app or media player.  Skill Up. Find related CPD/CPE resources at the AICPA Store and the CGMA Store. Connect. #GoBeyondDisruption  @AICPANews @CIMA_News ©2019 Association of International Certified Professional Accountants (AICPA & CIMA). All rights reserved.

Bio: David works at Johnson & Johnson Canada, the largest consumer healthcare company in Canada, and part of the Johnson & Johnson family of companies. David started his career in the telecommunications sector, working at Research In Motion, and has worked in Lean and Six Sigma in the telecommunications, construction, automotive, consumer packaged goods, and healthcare sectors in Canada and globally since 2003. David has a BASc in Mechanical Engineering from the University of Waterloo, an MBA from Wilfrid Laurier University, and his Lean Six Sigma Master Black Belt certificate from Villanova University. David and his wife Cindy currently reside in Toronto, Ontario, Canada with their son.

Brent Leary is Co-founder and Partner of CRM Essentials LLC, a CRM consulting/advisory firm focused on small and mid-size enterprises. He has over 15 years of IT and management consulting experience working on projects for Microsoft, Research In Motion, BellSouth, Compaq and the state of Georgia's Department of Economic Development. Mr. Leary received CRM Magazine's 2004 Most Influential Leader Award along with his business partner Michael Thomas. He serves on the national board of the Customer Relationship Management Association as Vice President of Technology, and as CRM subject matter expert for the Small Business Technology Task Force. His articles have been featured in Direct Marketing News, CRMGuru.com and DestinationCRM.com, in addition to his regular business solutions column for various publications, including The Network Journal and the Atlanta Tribune. Leary earned a bachelor's degree in Accounting from the University of Delaware and a MBA concentrating in MIS from Widener University. He hosts the Technology for Business $ake program, which airs on Business Talk 1160AM and www.BusinessTechnologyRadio.com. Follow Brent on Twitter at @BrentLeary. He can also be found on LinkedIn.   You'll Learn: The strategies Brent used to grab a foothold early in the CRM space. The one thing Brent wished he had done that he didn't as he gained prominence in the industry. How Brent coped with the rigors of being a CRM industry thought leader. Why Brent feels AI without conversational interfaces that make is easy for humans to talk and get answers… it's almost useless. Why big companies like Microsoft and Amazon are partnering to tackle voice search. Why the lines between #InfluencerMarketing and PR have become muddied and why they're not the same thing.   3 Key Points: Be organized, structured and consistent about the process of creating your content/ thought leadership. While chatbots are dominating the conversation currently, voice search presents the biggest opportunity for the foreseeable future. The human relationship to AI is symbiotic, adversarial.   Get New Show Alters in Facebook Messenger! Go to http://bit.ly/mdshowbot to sign up. It's a chatbot and it's pretty cool!   Killer Resources: Ready to go pro but aren't sure if College is the right choice for you? Get my Ultimate Digital Marketing College Guide. Like the podcast? Then you'll love the book! Grab Beyond Buzzwords on Amazon. In the last three months of the 2016 Presidential election fake news outperformed real news on Facebook. DON'T be taken advantage of. Our Digital Discernment course teaches you how to call B.S. online.   Support this podcast: Like what you hear? Consider becoming a patron at https://www.patreon.com/MarketingDisenchanted. I'm a small, independent podcaster so your support goes a long way in making sure I have the funds to keep the podcast going. Go to Patreon.com and check out my awesome pledge levels. You're doing a good deed and will be rewarded handsomely for it! Thanks in advance.   Like what you hear? Book me to speak! While podcasting is a personal joy of mine, nothing beats connecting with like-minded people in person. Go to ConsultTemi.com to book me for your next conference, meeting or event.   Let's Connect! Follow me on Twitter Connect on LinkedIn Shoot me an email: Temi at ConsultTemi.com (Sorry, had to break the email link to stymie the bots… damned bots.)

Brent Leary, CRM Essentials and Amazon on Georgia Business Radio Brent Leary, Managing Partner CRM Essentials, LLC Brent Leary is Co-founder and Partner of CRM Essentials LLC, a CRM consulting/advisory firm focused on small and mid-size enterprises. He has over 15 years of IT and management consulting experience working on projects for Microsoft, Research In Motion, BellSouth, Compaq and the state of Georgia's Department of Economic Development. Leary received CRM Magazine's 2004 Most Influential Leader Award along with his business partner Michael Thomas. He serves on the national board of the Customer Relationship Management Association as Vice President of Technology, and as CRM subject matter expert for the Small Business Technology Task Force. His articles have been featured in Direct Marketing News, CRMGuru.com and DestinationCRM.com, in addition to his regular business solutions column for various publications, including The Network Journal and the Atlanta Tribune. Leary earned a bachelor's degree in Accounting from the University of Delaware and a MBA concentrating in MIS from Widener University. He hosts the Technology for Business $ake program, which airs on Business Talk 1160AM and www.BusinessTechnologyRadio.com. His popular blog can be found at www.brentleary.com. Specialties: customer relationship management, workshop development and presentation, article/case study writing on the following subjects: crm, small business technology usage, minority business technology usage, leveraging web 2.0 technologies and strategies to engage customers and prospects Topics to Discuss: Amazon.com http://www.zdnet.com/article/prime-day-a-showcase-for-amazons-engagement-echosystem Web Site / Social Media Links: www.brentleary.com https://www.linkedin.com/in/brentleary Twitter: https://twitter.com/BrentLeary Georgia Business Radio Interviewing industry and thought leaders with compelling stories. Relevant content on current business trends live from the Pro Business Channel studios in Atlanta. In addition to the live broadcast, GBR content is in distribution across multiple syndicated platforms with more than 500,000 downloads. Check out more episodes visit: www.GeorgiaBusinessRadio.com To nominate or submit a guest request visit: http://www.meetme.so/GeorgiaBusinessRadio To view guest photos from this show, visit: www.ProBusinessPictures.com ‹ › × × Previous Next jQuery(function() { // Set blueimp gallery options jQuery.extend(blueimp.Gallery.prototype.options, { useBootstrapModal: false, hidePageScrollbars: false }); });

The Empire Club of Canada Presents: A Pioneer Series Event of the Empire Club of Canada featuring Jim Balsillie, Jacquie McNish and Sean Silcoff With Blackberry: Lessons Learned from One of Canada's Most Riveting Technology Companies Losing the Signal: The Spectacular Rise and Fall of BlackBerry JACQUIE McNISH is a senior writer with The Globe and Mail and previously The Wall Street Journal. She has won six National Newspaper Awards for her groundbreaking investigations into some of the biggest business stories of the past three decades. She is a regular host on Canadian business news station BNN and an adjunct professor at Osgoode Hall Law School. She has authored three bestselling books: The Big Score: Robert Friedland, Inco and the Voisey's Bay Hustle; Wrong Way: The Fall of Conrad Black,winner of the 2005 National Business Book Award, and The Third Rail: Confronting our Pension Failures, which was co authored by Jim Leech. In his 2005 New York Times review of Wrong Way, author Bryan Burrough praised her as, long one of Canada's best business writers. She lives in Toronto with her husband and two sons. SEAN SILCOFF is an award winning business writer with The Globe and Mail. During his seventeen year career, he has covered just about every area of business, from agriculture to the credit crisis, toys to airplane manufacturing. He led the paper's coverage of the rise and fall of BlackBerry and many of the other major business stories of the decade, including the takeover battle for telecom giant BCE Inc., the contentious merger between brewers Molson and Coors, and the near death struggles of plane and train manufacturer Bombardier Inc. He has won a National Newspaper Award, an Aerospace Journalist of the Year Award and the Edward Goff Penny Memorial Prize for Young Canadian Journalists. He lives in the Gatineau Hills near Ottawa with his wife and three children. JIM BALSILLIE, B.Comm. Toronto, FCA Toronto, MBA Harvard, currently chairs the Board of Directors of Sustainable Development Technology Canada. He was appointed to this role by the Government of Canada in 2013. He is a co founder and former co CEO of Research In Motion, BlackBerry, and founder of the Centre for International Governance Innovation, CIGI. He is also the founder of the Balsillie School of International Affairs, BSIA; Arctic Research Foundation, and co founder of Communitech. He was the private sector representative on the UN Secretary General's High Panel for Sustainability. His awards include: Mobile World Congress Lifetime Achievement Award, India's Priyadarshni Academy Global Award, Time Magazine World's 100 Most Influential People, three times Barron's list of World's Top CEOs and once CNBC's list of Worst CEOs. Speakers: Jim Balsillie, Chair of the Board of Directors of Sustainable Development Technology Canada Jacquie McNish, Senior Writer, The Globe and Mail Sean Silcoff, Business Writer, The Globe and Mail *The content presented is free of charge but please note that the Empire Club of Canada retains copyright. Neither the speeches themselves nor any part of their content may be used for any purpose other than personal interest or research without the explicit permission of the Empire Club of Canada.* *Views and Opinions Expressed Disclaimer: The views and opinions expressed by the speakers or panelists are those of the speakers or panelists and do not necessarily reflect or represent the official views and opinions, policy or position held by The Empire Club of Canada.*

Samsung Electronics warns on growth expectations as it forecasts 60% fall in quarterly profit (it could have been worse frankly, probably will get worse). Guess who’s been short $EWY as a way to short Samsung in the US and predicting the downfall of Samsung? That’s right, we have. Details include specifics that are exactly what we’d expected when we first put on our short EWY South Korean ETF to get exposure to Samsung’s peak and now, subsequent fall. “The world’s biggest mobile phones and TV maker said it expects an operating income of 4.1tn won ($3.8bn; £2.5bn) for the three months to September. That is below analysts’ expectations for earnings of 5.2tn won. Samsung’s mobile division, its biggest business, has been struggling to maintain its dominance against rivals such as $AAPL and Chinese smartphone-makers Xiaomi and Lenovo.” As I wrote back in January 2013, “Samsung’s products, especially the Galaxy S III, have been selling like gangbusters, but not all reviews I’ve read are stellar. At some point, it’s inevitable. The Samsung wave too will crash. Hard. And the risk to a manufacturer like Samsung is that when that tide changes, its margins can plummet. Do you have a Samsung ecosystem? Or an Android ecosystem? Isn’t Google the platform play that I preach about so much. Platforms create revolutions. Revolutions make great investments. Hardware vendors with nothing to lock you in to their brand do not create revolutions.” I’d also explained at the time that Samsung was “riding a wave of popularity and sales that’s reminiscent of Nokia in 2008. Or of Motorola in the Razr heydays. Or of Research In Motion when everybody wanted a BlackBerry. But wait a minute. How’s Nokia doing today? Or RIM? Google swooped in to play white knight for Motorola last year — for a fraction of the price the company was valued at in its Razr prime, and it remains to be seen how quickly (if?) the handset manufacturer can be turned around.” So here we are and I hate to say because South Korea’s economy needs the earnings from Samsung, but I do think Samsung’s future is playing out exactly like the Motorola, Blackberry, Nokia cycle’s did as they fell from dominant to single digit marketshare over the years after they peaked. Thusly, I want to remain short the EWY and would look to build up short positions in the EWY and/or buy some long-dated puts on EWY.

The Empire Club of Canada Presents: Thorsten Heins, President and Chief Executive Officer, Blackberry with Special Introduction by Nadir Mohamed, CEO Rogers Communications Thorsten Heins was named President and Chief Executive Officer at Research In Motion in January 2012. Over the past year he has undertaken an extensive program to revitalize the organization while readying for the launch of BlackBerry 10. Join The Empire Club in hearing Thorstens first public address since the launch of BlackBerry 10, when he will discuss the future of mobile computing and share his vision for the future of technology in Canada and around the world. Thorsten Heins was named President and Chief Executive Officer at Research In Motion in January 2012. He previously served as Chief Operating Officer, Product Engineering, overseeing the BlackBerry smartphone portfolio world wide. Prior to joining RIM in 2007, Thorsten held several positions in the wireless arena including the Chief Technology Officer of Siemens Communications Division and several general management positions in Hardware and Software businesses. Thorsten holds a master's degree in Science and Physics from the University of Hannover in Germany. Thorsten also serves as a member of the Board of Directors for the Canadian German Chamber of Industry and Commerce Inc. Speaker: Thorsten Heins, President and Chief Executive Officer, Blackberry *The content presented is free of charge but please note that the Empire Club of Canada retains copyright. Neither the speeches themselves nor any part of their content may be used for any purpose other than personal interest or research without the explicit permission of the Empire Club of Canada.* *Views and Opinions Expressed Disclaimer: The views and opinions expressed by the speakers or panelists are those of the speakers or panelists and do not necessarily reflect or represent the official views and opinions, policy or position held by The Empire Club of Canada.*

Львиная доля времени в новом выпуске видеокаста от MForum.ru уделена самому заметному событию отрасли прошедшей недели - презентации компании Research In Motion. А точнее - новой операционной системе и двум телефонам, представленным на ней. Вы узнаете всё об особенностях аппаратов и ОС, а также непредвзятые мнения ведущих. Также в выпуске о новом Google Nexus 7, выход которого ожидается в мае, 7-дюймовом планшете от Hyundai и некоторых других мобильных событиях последних семи дней. - Research In Motion - новое имя, ОС и смартфоны; - Новый Asus Google Nexus 7 выйдет в мае, с Full HD экраном; - Galaxy Express - новый LTE-смартфон Samsung; - Hyundai T7: дешевле Nexus 7, похож на Galaxy Note 8.0 и с процессором Galaxy S III. Если вам нравится наш подкаст, не забывайте на него подписываться: наш канал на YouTube, страница в iTunes.

Fredo and Roof explore the wonders of rooting Android devices and enjoying too much butter on your Ice Cream Sandwich. Also: conspiracy theories, Boxee idiocy, Surface Pro dreams, google maps and This week in RIM.

Apple CEO Tim Cook issues an apology over the iPhone5’s maps.  Research In Motion has a rare earnings win.  And America steels itself for a global bacon shortage.  Plus Nate Silver talks investing, elections and baseball in his new book The Signal and the Noise: Why So Many Predictions Fail - but Some Don’t.

Author and commentator Kirk McElhearn, aka "The iTunes Guy," talks about the potential minefields for Apple's sandboxing security scheme for OS X apps. What obstacles will it present to Mac developers? He'll also talk about the failed iTunes Ping social networking service. Columnist Jim Dalrymple, Editor in Chief of The Loop, will be asked about what we can expect from Apple at the WWDC in light of his recent remark that the Mac Pro won't be discontinued. He'll also talk about the tragic state of Research In Motion and the BlackBerry. A new visitor, Kirk Hiner, Editor in Chief of AppleTell, will describe how he got involved in covering the Apple universe. He'll also offer his feelings about the recent Tim Cook Interview at the All Things Digital D10 conference, his expectations for upcoming Mac hardware, and the next revision of the iOS.

Take a look at the market as it bounced off the spring-summer lows, nokia and blackberry failing, whites and asians making more than blacks and hispanics. Apple meandering around while Facebook jolts 5%/

Fredo, and Fredo alone holds the key to technological insight this week. His mouth waters at the thought of an affordable cinema-quality camera, a collaboration between two of the most influential industrial designers of all time, and dispairs at the thought of 80s watch technology invading e-ink readers. Also, is Sony the next RIM? Answer: Yes.

Jim Dalrymple, of The Loop, outlines Apple's recent update for Final Cut Pro X, and whether the problems reported by video editors have been properly addressed. He'll also cover the management shakeup at Research In Motion. Rich Sloan, founder of StartUp Nation, offers tips for new businesses, and describes a partnership with Brother in which five people will receive $5,000 grants to help fund their new ventures. Peter Cohen, of the "Angry Mac Bastards" radio show and Executive Editor for The Loop, discusses the ongoing controversy over the working conditions at Foxconn and other companies contracted by Apple and other tech companies to build their products. You'll also hear about the ongoing prospects for Windows Phone and the Android OS from Daniel Eran Dilger, of Roughly Drafted Magazine and AppleInsider.

Aired: 12/17/2011 1 PM:: Will the market end up for the year? Plus a look at trends for gold and charts for Research In Motion, Netflix and more.

Macworld's Dan Moren delivers an Apple update in which we talk about the forthcoming iTunes Match service, which missed its end of October deadline, the prospects for an iTV, or Apple connected TV, and other hot topics. Ross Rubin, an industry analyst for the NPD Group, talks about sales trends, the possibilities for an Apple connected TV, and whether 3D TV is ever going to catch on. You'll hear a mobile gadget update from Avram Piltch, Online Editorial Director of Laptop magazine, who will cover the trials and tribulations of Research In Motion, makers of the BlackBerry, and the prospects for the Amazon Kindle Fire tablet.

Research In Motion or RIM, losing ground in a market that its BlackBerry smartphone helped to build, is adding developer evangelists in Silicon Valley to change perceptions, plus SEOs Strike Out as Google Encrypts Signed-in Search Data and Bing Top Position Gets 9.66 percent CTR, Lower Total Page 1 CTR than Google.

Research In Motion or RIM, losing ground in a market that its BlackBerry smartphone helped to build, is adding developer evangelists in Silicon Valley to change perceptions, plus SEOs Strike Out as Google Encrypts Signed-in Search Data and Bing Top Position Gets 9.66 percent CTR, Lower Total Page 1 CTR than Google.

We feature a return visit by Daniel Eran Dilger, of Roughly Drafted Magazine and AppleInsider, who recounts his encounters with Steve Jobs during Apple shareholder meetings, where he asked a number of questions. He also attempts to dispel some of the rumors about Jobs’ public behavior. From the NPD Group, industry analyst Stephen Baker talks about the initial prospects for the iPhone 4S, and the state of the PC industry. You’ll also hear from Avram Piltch, Online Editorial Director of Laptop magazine, who covers the iPhone 4S, and the fallout from the serious network outage experienced by BlackBerry maker Research In Motion.

Apple Issues (Another) beta Build of Lion 10.7.2 to Developers / 9 to 5 Mac: Apple Reseting iCloud This Thursday in Anticipation of iOS 5 GM / Engadget: Pic Purports to Show White iPhone 4s Listed in AT&T Inventory System / Ticonderoga Securities Analyst Sees Harder Times Coming for Research In Motion with / Expected Launch of New iPhone / German Court Nixes the Samsung “Kubrick Defense” / Samsung Countersues Apple in Australia for Allegedly Violating Seven Wireless Patents / Anonymous Samsung Exec Says Company Will Sue to Stop Apple Selling Next iPhone in SKorea / Google Buys 12-Hundred Patents from IBM to Arm Makers of Android Devices / Apple and Microsoft Among Four Companies Targeted by Tallgrass Prairie Management in Patent Suit / Apple Offers Settlement to Queens Stores Selling Counterfeit Goods / Microsoft Abandons Flash and Other Plug-Ins for Windows 8 Metro UI for Mobiles / Boeing Picks Android for 787 Dreamliner In-Flight Entertainment Systems / Negative Sentiment Expressed Over Proposed Apple Store in Peking University Library

We explore the ongoing problems with Google’s mobile platform, which includes the Android OS and the Chrome OS, and Research In Motion’s BlackBerry PlayBook. Featured guests include: Peter Cohen, co-host of the “Angry Mac Bastards” radio show and Executive Editor for The Loop, Avram Piltch, Online Editorial Director of Laptop magazine, and cutting-edge commentator Daniel Eran Dilger from Roughly Drafted Magazine and AppleInsider.

This week on the podcast, we sit down with IDC Canada analyst Krista Napier to talk about Research In Motion’s new BlackBerry PlayBook for some initial thoughts about RIM’s first tablet. And we chat with Michael Slinger, Google’s director of mobile ads, about what the technology giant has in store for advertising on the small screen.

Next on Live Digital: ;Is it time to buy an iPad 2? Can you game Google and get better search results? Are Macs now more vulnerable to hackers? And, will Research In Motion make everyone a Crackberry addict? Plus, I’ll chat with

Earlier this week, Research In Motion introduced the world to its newest device, the Playbook. FP reporter Jameson Berkow talks about whether the tablet can go toe-to-toe with Apple’s massively popular iPad -- Two years removed from a massive bailout, some of the biggest U.S. Businesses are suddenly sitting on massive cash reserves. New York correspondent Janet Whitman lays out their options

Yes, finally... Finally, we have a resolution to our podcast server issues and we are back in control of our destiny. Firstly, thank you for all your patience! It was a stressful week for me, as there was a constant drumbeat of "Gotta get the podcast out" going on in my head. Second, I'd like to welcome all our new listeners from the new Blackberry Podcasts — a new service that Research In Motion launched last week. We were informed recently that we are among the first 1,000 podcasts listed on the service, and we couldn't be prouder! Last, but certainly not least, I'd like to personally thank Rob Walch, our fairy godfather over at Libsyn, for quickly jumping on our migration problem and getting it solved nearly immediately. Just to give credit where it's due, were it not for me meeting Rob at MacWorld a few years back, I would not have started this podcast and GameHounds wouldn't even exist. So when I say "godfather," in many ways it's literal. And like a good godfather, he's been looking out for GameHounds ever since. So, without further ado, this week (or more accurately last week), Holy Goalie and I are joined by Justin Hemenway of The Rumble Pack to talk about loads of topics. To go through them would only take more time (especially since the notes on what we talked about are long gone due to the delay). So instead of me telling you what's there, why don't you go find out. Enjoy.

BlackBerry Maker Takes on iPhone

Please click on the POD button to listen to the latest Atlanta Business Radio  show podcast broadcasting live each Wednesday at 10am EDT from Atlanta, GA, USA.   Atlanta Business Radio is sponsored by Fast Pitch! Networking - a one-stop shop for networking and marketing your business online and offline. Please go to their website www.fastpitchnetworking.com. When you sign up, please mention you were referred by Lee Kantor. That will help the show! Thanks.On this morning's show Amy Otto and Lee Kantor started out by discussing some of the upcoming networking events happening in the Atlanta area. We mentioned the Metro Atlanta Chamber of Commerce and their website www.metroatlantachamber.com. We also gave a shout out to our friend Sandy Richardson from the Gwinnett Chamber and her website www.gwinnettchamber.com. We talked a little about Powercore and BNI, closed contact business networking groups. For more information about them please go to their websites www.powercore.net and  www.bniatlanta.com And for a pretty comprehensive listing of all kinds of Atlanta Events including Business Networking events please check out www.AtlantaEvent.com Our special guest today was Brent Leary co-owner of CRM Essentials. CRM Essentials is a consulting firm focused on small and mid-size enterprises. He has over 15 years of IT and management consulting experience working on projects for Microsoft, Research In Motion, BellSouth, Compaq and the state of Georgia’s Department of Economic Development. Leary received CRM Magazine’s 2004 Most Influential Leader Award along with his business partner Michael Thomas. He serves on the national board of the Customer Relationship Management Association as Vice President of Technology, and as CRM subject matter expert for the Small Business Technology Task Force. Brent shared some great tips that will help get more eyeballs to your website. And make you more relevant to your customer. He said to start blogging. Try to post 3 to 5 times a week with thought provoking content for your readers. He also said to participate on business social networking sites like: LinkedIn, Fast Pitch Online and Facebook. He had a lots of other great tips but you'll have to listen to the show to get them. For more information about how Brent Leary and CRM Essentials can help you create loyal customers for life please check out his website www.crm-essentials.com. Also take a look at his very popular blog www.brentleary.com and his Atlanta-based radio show www.businesstechnologyradio.com Also if you know of a business in Atlanta that we should know about please email Amy Otto at Amy @ atlantabusinessradio.com and we will try and get them on the show.

In today's podcast, I read a poem "Wilderness" by Carl Sandburg and discuss Research in Motion (RIMM), looking at the latest quarterly report, the Morningstar.com "5-Yr Restated" financials, and some valuation numbers as well as a StockCharts.com 'point & figure' chart.

On Friday February 24 the long-running patent dispute between Research In Motion which makes the popular BlackBerry wireless email and communications device and NTP a holding company that claims RIM technology infringes on its patents will finally have its day in court. That's when a federal judge will consider a possible injunction that would effectively shut down BlackBerry service in the U.S. But perhaps just as important as the specific facts of this case are the broader questions it raises: For example could RIM be shut down even as the U.S. Patent and Trademark Office (USPTO) is re-evaluating several of the disputed patents? Is the patent office bogged down with so many patent applications that it can no longer function effectively? Are companies abusing the original intent of patent law? And can a system that in 1977 permitted a patent for a ”comb over” -- technically a ”method of styling hair to cover partial baldness using only the hair on a person's head” -- keep up with technological innovation? See acast.com/privacy for privacy and opt-out information.