Podcasts about what tom

Darkness Radio presents Footsteps In The Dark, Blinded By The Light with Paranormal and Bigfoot Researcher, Tom Mihok! Tom Mihok is a Cryptozoologist and field researcher for the Pennsylvania Bigfoot Research Society and has been investigating the paranormal for over 20 years. While investigating "area X" for a Small Town Monsters feature, Tom had his first of two face to face encounters with light orbs, otherwise known as "ghost lights" or "will-o-the-wisps".  What happens next is disturbing...  Tom suffered catastrophic and graphic injuries to his eye. including 12 devastating eye bleeds, multiple procedures, one of which, you have to hear to believe! On Today's Show, we talk to Tom about that fateful night in Area X, What Tom thinks he ran into on those two occasions, the painful procedures he had to endure afterwards, What these light beings were trying to convey to him, and if they had ill intentions?!   Get your tickets for the 2024 PA Bigfoot Camping Adventure here:  https://www.pabigfootcampingadventure.com/tickets.html Check out the Pennsylvania Bigfoot Society's website here:  https://www.pabigfoot.com/aboutus.html There are new and different (and really cool) items all the time in the Darkness Radio Online store at our website! . check out the Darkness Radio Store!   https://www.darknessradioshow.com/store/ Want to be an "Executive Producer" of Darkness Radio? email Tim@darknessradio.com for details!  #paranormal  #supernatural #paranormalpodcasts  #darknessradio  #timdennis #tommihok #ericaltman #areax #smalltownmonsters #pennsylvaniabigfootcampingadventure #stangordon #Cryptids #Cryptozoology #bigfoot #sasquatch #yeti  #sethbreedlove  #pennsylvaniabigfootsociety #beastofbrayroad #mothman  #paranormaltv  #discoveryplus #Aliens  #UFO #UAP #Extraterrestrials  #Alienspaceships  #disclosure #shadowpeople #conspiracytheory 

Darkness Radio presents Footsteps In The Dark, Blinded By The Light with Paranormal and Bigfoot Researcher, Tom Mihok! Tom Mihok is a Cryptozoologist and field researcher for the Pennsylvania Bigfoot Research Society and has been investigating the paranormal for over 20 years. While investigating "area X" for a Small Town Monsters feature, Tom had his first of two face to face encounters with light orbs, otherwise known as "ghost lights" or "will-o-the-wisps".  What happens next is disturbing...  Tom suffered catastrophic and graphic injuries to his eye. including 12 devastating eye bleeds, multiple procedures, one of which, you have to hear to believe! On Today's Show, we talk to Tom about that fateful night in Area X, What Tom thinks he ran into on those two occasions, the painful procedures he had to endure afterwards, What these light beings were trying to convey to him, and if they had ill intentions?!   Get your tickets for the 2024 PA Bigfoot Camping Adventure here:  https://www.pabigfootcampingadventure.com/tickets.html Check out the Pennsylvania Bigfoot Society's website here:  https://www.pabigfoot.com/aboutus.html There are new and different (and really cool) items all the time in the Darkness Radio Online store at our website! . check out the Darkness Radio Store!   https://www.darknessradioshow.com/store/ Want to be an "Executive Producer" of Darkness Radio? email Tim@darknessradio.com for details!  #paranormal  #supernatural #paranormalpodcasts  #darknessradio  #timdennis #tommihok #ericaltman #areax #smalltownmonsters #pennsylvaniabigfootcampingadventure #stangordon #Cryptids #Cryptozoology #bigfoot #sasquatch #yeti  #sethbreedlove  #pennsylvaniabigfootsociety #beastofbrayroad #mothman  #paranormaltv  #discoveryplus #Aliens  #UFO #UAP #Extraterrestrials  #Alienspaceships  #disclosure #shadowpeople #conspiracytheory 

Tom answers questions from the community. QUESTION TOPICS Tom breaks down how to ignore what other people think of you [00:21] Tom discusses how to be honest with yourself about having grit. [03:21] Tom talks about accessing who you actually are. [05:45] How Tom approaches wanting to help those closest to you. [07:19] Tom discusses the right way to live life - *spoiler alert* there isn't one. [10:02] How Tom approaches transitioning to employee/employer using Principles. [12:12] How Tom gets over the "I am never good enough" mentality. [14:07] Tom talks about which is better: experience or knowledge. [16:36] How Tom approaches beginning a business. [17:53] What Tom is reading to understand the world of comics. [20:17] Tom's advice on determining between super specific and general goals. [21:07] Tom talks about how he takes notes about his ideas. [24:15] What legacy Tom wants to leave the world. [25:50] How Tom determines whether video games are a waste of time. [27:01] Tom discusses how being in competition is not a bad thing. [29:41] What Tom believes is the most important part in judging progress: metrics. [30:59] Tom explains his steps to building a growth mindset in detail. [33:10] [ORIGINAL AIR DATE: 4-22-18]. SUPPORT OUR SPONSORS: Get 5 free AG1 Travel Packs and a FREE 1 year supply of Vitamin D with your first purchase at https://impacttheory.co/AG1pod. Secure your digital life with proactive protection for your assets, identity, family, and tech – Go to https://impacttheory.co/aurapod to start your free two-week trial. ********************************************************************** What's up, everybody? It's Tom Bilyeu here: If you want my help... STARTING a business: Join me inside ZERO TO FOUNDER here SCALING a business: Click here to see if you qualify Get my battle-tested strategies and insights delivered weekly to your inbox: sign up here. ********************************************************************** Join me live on my Twitch stream. I'm live daily from 6:30 to 8:30 am PT at www.twitch.tv/tombilyeu ********************************************************************** LISTEN TO IMPACT THEORY & MINDSET PLAYBOOK AD FREE + BONUS EPISODES on APPLE PODCASTS: apple.co/impacttheory ********************************************************************** FOLLOW TOM: Instagram: https://www.instagram.com/tombilyeu/ Tik Tok: https://www.tiktok.com/@tombilyeu?lang=en Twitter: https://twitter.com/tombilyeu YouTube: https://www.youtube.com/@TomBilyeu Learn more about your ad choices. Visit megaphone.fm/adchoices

In Season 4 (Episode 7) of The Elliott Exchange... EMAIL: Who's the better driver? What Tom & Elise's red flags are Is bullying welcome in politics Tom ate Elise's challenge this week before she could get to it... Got a question or story?EMAIL - elliottexchange@nine.com.au Follow Elise:INSTRAGRAM - instagram.com/eliseelliott_media/See omnystudio.com/listener for privacy information.

In Season 4 (Episode 7) of The Elliott Exchange... EMAIL: Who's the better driver? What Tom & Elise's red flags are Is bullying welcome in politics Tom ate Elise's challenge this week before she could get to it... Got a question or story?EMAIL - elliottexchange@nine.com.au Follow Elise:INSTRAGRAM - instagram.com/eliseelliott_media/See omnystudio.com/listener for privacy information.

Honour to sit down with Tom Molnar, co-founder of GAILS's. What Tom's built in GAIL's is truly amazing.You're in for a treatON THE MENU:Skateboarding & Slaying Monsters & Building GAIL's: “Be in Flow” + Don't let Big hot shot executives ruin the flowWhy a FOOD business MUST make FOOD decisions… “STOP adding more business to the business for the sake of business”The GAIL's No Celebration Cakes Rule: “Understand something deeply and make it better” + “Don't change it before you know it”Why GAIL's Competitive Advantage is an INSIDE JOB.. “Don't change the thing that made you great”GAIL's + Seth Godin's “Circle of Us & Circle of Now”: Your Purpose Must Widen as You ScaleThe Different Founder Mode Gears: Accept you'll NEVER switch off, but you can switch gears: “Sleep is an active part of your life”Black Belt Leadership Lesson ONE: Shut The F*ck Up and Listen. Listen first. Act Second.Black Belt Leadership Lesson TWO: Creativity across the WHOLE business + “…let your team play jazz”Why Brand Building is Like Water: a complex system, it never stands still, keep movingSlow is Smooth, Smooth is Fast: you need speed humps to slow you downHow GAIL's Charge £4.30 for a coffee: “The world has voted that it wants good coffee”Why Joy is Different from Happiness. Joy Comes from Doing HARD Things. Hard Things = Fulfilment.The Gail's Algorithm for Picking Success Sites (this is GENIUS): Science is Art, Art is Science: “art is always asking questions”Why It's a SuperPower to Believe The Best Days Are Ahead of UsSausage Roll Rule Food decisions vs business decisions: How do we sell more? vs. How do we make it better?One year business plans are DUMB copy, Invent: What's this going to look like in 5 or 10 years?==============================================

The housing market in Canada has done some very surprising things since 2020 and today on the Sync or Swim Podcast, Tom Storey joins us to share his thoughts on the market and tell us all about his podcast, the Tom Storey Show. Tuning in, you'll hear all about Tom's career, why he decided to start the Tom Storey Show, how condo prices have changed pre-COVID, why the rise in purpose-built rentals is only going to continue, and so much more! Tom stresses the importance of being educated on the rent-control date and what it means for landlords before telling us that renting in the short term may be more beneficial than buying. He even shares some advice for first time property buyers, discusses what you should look for when buying a property, and discusses his opinions on the housing supply issue. Lastly, we explore how secondary markets are going to affect the housing market. You don't want to miss this conversation, so be sure to press play now! Key Points From This Episode: • Introducing today's guest, Tom Storey. • Tom tells us about his career and what inspired him to start his real estate podcast. • The surprising change in condo prices and the kind of stock that's moving now. • Why Tom believes we will see a rise in the building of purpose-built rentals. • The importance of understanding what the rent-control date means. • What Tom is seeing in terms of new supply coming into the housing market. • Why our guest believes that renting for the next two years is the best option. • How buyers are making some money back by renting out part of their properties. • Tom shares some advice for first-time rental property buyers just starting out. • Seasonal changes in the market and what to look out for when buying property. • How secondary markets are going to affect housing markets in the future. • Tom shares his opinions on the housing supply issues in Canada right now.

Tom and Former Chief Sales Officer at Quest; Current President at KNOW Better Foods, Yemeni Mesa, (IG: @keto_head), dive deep on the Ketogenic (Keto) Diet and many of the benefits it offers. From improved cognition to weight loss, Tom and Yemini discuss and answer many questions you might have about the Keto Diet! [Original air date: 9-9-17]. Topics in this episode include: * Why a ketogenic diet is so Impactful * Is the keto diet more expensive? * Keto diet's beneficial impacts, such as cognitive impacts on anxiety and its anti-inflammatory properties. * How KNOW Better Foods built a winning team. * What Tom and Yemeni's typical keto and protein meals look like. * The difference between a keto diet and a 'high-fat, low-carb' diet * Main stereotypes and misconceptions of ketogenics. * Why the topic of health is going to become more important at Impact Theory * and much more [Original air date: XXX) FOLLOW TOM: Instagram: https://www.instagram.com/tombilyeu/ Tik Tok: https://www.tiktok.com/@tombilyeu?lang=en Twitter: https://twitter.com/tombilyeu YouTube: https://www.youtube.com/@TomBilyeu SUPPORT OUR SPONSORS: Get 5 free AG1 Travel Packs and a FREE 1 year supply of Vitamin D with your first purchase at https://impacttheory.co/AG1pod. Secure your digital life with proactive protection for your assets, identity, family, and tech – Go to https://impacttheory.co/aurapod to start your free two-week trial.  LISTEN AD FREE + BONUS EPISODES on APPLE PODCASTS: apple.co/impacttheory Feeling stuck? Check out Billion Dollar Habits and unlock the mindset strategies that helped me achieve all my goals. This community will show you how to gain clarity and build discipline so you can become the person you've always wanted to be. Click here to learn more. Learn more about your ad choices. Visit megaphone.fm/adchoices

Tom answers questions from the community. [Original air date: May 23, 2018]. QUESTION TOPICS The reality behind money and happiness [0:15] What Tom's definition of what ‘breaking yourself in half' in service of your goals means [4:30] Why we haven't been taught that money doesn't buy happiness [9:28] How to follow your passion even when you have children to take care of [13:08] How to lower anxiety in a networking situation [18:04] Why Tom doesn't associate monetary success with life success [19:42] Should you take a job that you're not passionate about that pays better, if you know you're going to leave it eventually anyway? [21:47] Material items are the only things that make me happy. How do I change this perspective? [23:47] Why you should ALWAYS prioritize sleep [26:59] Why you shouldn't be overwhelmed by your big audacious goal [29:59] This is how you take shortcuts when they are available [37:54] Is your ‘Why' directly related to your childhood? [39:19] FOLLOW TOM: Instagram: https://www.instagram.com/tombilyeu/ Tik Tok: https://www.tiktok.com/@tombilyeu?lang=en Twitter: https://twitter.com/tombilyeu YouTube: https://www.youtube.com/@TomBilyeu SUPPORT OUR SPONSORS: Get 5 free AG1 Travel Packs and a FREE 1 year supply of Vitamin D with your first purchase at https://impacttheory.co/AG1pod. Secure your digital life with proactive protection for your assets, identity, family, and tech – Go to https://impacttheory.co/aurapod to start your free two-week trial.  LISTEN AD FREE + BONUS EPISODES on APPLE PODCASTS: apple.co/impacttheory Feeling stuck? Check out Billion Dollar Habits and unlock the mindset strategies that helped me achieve all my goals. This community will show you how to gain clarity and build discipline so you can become the person you've always wanted to be. Click here to learn more. Learn more about your ad choices. Visit megaphone.fm/adchoices

This week Andrew welcomes Penn State Football Defensive Coordinator & 2020 National Coach of the Year Tom Allen back to the show. At Penn State, Tom is taking over stewardship of one of college football's best defenses — and working to make it even better. In this conversation, Tom shares powerful ideas on navigating career transitions, maximizing your strengths, & why the more challenging path for you as a leader is often the best path for the people you lead. This episode is about far more than football. It's jam packed with timeless wisdom on leadership, communication, success, & more. Show Highlights:0:00 - Intro2:51 - End of Indiana tenure4:05 - New role at Penn State5:05 - Identifying your core passions6:11 - What Tom loves most about coaching7:32 - Building relationships in portal/NIL era8:30 - “I want to transform lives”10:01 - What made Penn State an attractive place10:52 - Navigating career transitions13:36 - “I'm a Big Ten guy”15:05 - Early days of Tom's career18:01- Making something great even better21:11 - Adapting to existing system 27:32 - Why the right thing is often the hardest path28:07 - Parenting & coaching parallels29:10 - How Tom got into coaching31:20 - Communication33:54 - Head coach at age 2335:04 - Being present ** Follow Andrew On Social **Twitter/X: @andrewhmosesInstagram: @AndrewMoses123Sign up for e-mails to keep up with Andrew's podcast at everybodypullsthetarp.com/newsletter

On today's show, Robert Leonard chats with Tom Bilyeu on how he was able to build one of the fastest growing food companies in the world and received a $1 billion valuation in under 5 years, what marketing strategies there are to turn to first in order to grow a brand new company, what NFTs are and what Tom's goals are with an NFT marketplace, and much, much more!  Tom Bilyeu is the co-founder of billion-dollar brand Quest Nutrition and the co-founder and host of Impact Theory. IN THIS EPISODE, YOU'LL LEARN 00:00 - Intro 01:57 - How Tom was able to build one of the fastest-growing food companies in the world and received a $1 billion valuation in under 5 years. 08:09 - What marketing strategies to implement first in order to grow a brand new company. 08:09 - What Impact Theory is exactly and why Tom started it. 36:51 - What Tom's process and strategy are for controlling one's emotions. 36:51 - What has been the most influential book in Tom's life? 43:15 - Where Tom falls on the debate of focusing versus trying a bunch of different things as an entrepreneur. 54:17 - What NFTs are and why Tom is so bullish on their future.  54:17 - What an NFT marketplace is and what Tom's goals are with it. And much, much more! *Disclaimer: Slight timestamp discrepancies may occur due to podcast platform differences. BOOKS AND RESOURCES Join the exclusive TIP Mastermind Community to engage in meaningful stock investing discussions with Kyle and the other community members. Tom Bilyeu's Impact Theory Instagram. Carol Dweck's book Mindset. Victor Frankl's book Man's Search for Meaning. Gary Vaynerchuk's book Crushing It! Lori Greiner's book Invent It, Sell It, Bank It! Check out the books mentioned in the podcast here. Enjoy ad-free episodes when you subscribe to our Premium Feed. NEW TO THE SHOW? Follow our official social media accounts: X (Twitter) | LinkedIn | Instagram | Facebook | TikTok. Check out our Millennial Investing Starter Packs. Browse through all our episodes (complete with transcripts) here. Try Kyle's favorite tool for picking stock winners and managing our portfolios: TIP Finance. Enjoy exclusive perks from our favorite Apps and Services. Stay up-to-date on financial markets and investing strategies through our daily newsletter, We Study Markets. Learn how to better start, manage, and grow your business with the best business podcasts. SPONSORS Support our free podcast by supporting our sponsors: Range Rover Airbnb NetSuite Public Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://theinvestorspodcastnetwork.supportingcast.fm

Join Jay and Tom as they look at the last chapters of Nehemiah, highlighting the importance of repentance and community renewal through returning to God. They talk about how true transformation comes from a new life through Jesus and look ahead to our next series. 00:00 - Introduction 01:00 - Opening Discussion 01:50 - What Tom's Learned Preaching Nehemiah Again 05:00 - Preaching the End of the Book 08:07 - Reading of Scripture Together 11:36 - The Resettlement of Jerusalem 12:45 - The Life of Joy 14:01 - The Transformative Power of the Gospel in Our Life 19:06 - Defending the Faith 24:00 - What's Next After Nehemiah? 28:19 - Praying for Calvary this Summer 30:04 - Outro

Join Jay and Tom as they look at the last chapters of Nehemiah, highlighting the importance of repentance and community renewal through returning to God. They talk about how true transformation comes from a new life through Jesus and look ahead to our next series. 00:00 - Introduction 01:00 - Opening Discussion 01:50 - What Tom's Learned Preaching Nehemiah Again 05:00 - Preaching the End of the Book 08:07 - Reading of Scripture Together 11:36 - The Resettlement of Jerusalem 12:45 - The Life of Joy 14:01 - The Transformative Power of the Gospel in Our Life 19:06 - Defending the Faith 24:00 - What's Next After Nehemiah? 28:19 - Praying for Calvary this Summer 30:04 - Outro

A Quick Cairo Trip Episode 32: Show Notes. After a two-plus year-long wait, Tom finally used his Qatar booking credit from the pandemic (just in time before the booking expired!). Even though he wasn't excited about the trip before departure, his wonderful experience of Cairo made him question his initial reservations. Tom details his airport experience in Canada, why he chose to fly out from there instead of America, and whether buying a cheaper ticket to fly from Canada is worth the hassle. He also shares his thoughts on the new Chase Sapphire Lounge in LaGuardia, his inflight experience of Qatar's Qsuite, what he did during his Doha layover, and everything he loved about being in Cairo for the very first time. In addition, we discuss the convenience of using tour services to expedite airport arrivals and departures in certain countries, the sights that Tom visited in Cairo, whether he'd go back with a nested itinerary, and a quick look at the trips that Tom and Trevor have coming up. Key Points From This Episode: [00:59] A high-level overview of Tom's trip to Cairo.  [03:03] Thomas explains why he hasn't been excited prior to departure on recent trips. [06:38] Why he chose to connect from Canada.   [08:43] A brief interlude on the brand-new Chase Sapphire Lounge.  [11:50] His on-ground experience of Canada before departing for Egypt.   [15:14] What he thinks about the Qatar Qsuite, and the rest of his inflight experience to Doha. [19:17] Everything that happened during his layover in Doha. [32:58] What Tom loved about being in Cairo for the first time.    [35:54] How he used a tour guide service to expedite his arrival and domestic travel in Egypt.  [40:21] His sightseeing and entertainment experiences in Cairo.   [45:26] What's on next for Tom and Trevor.   [46:25] Whether Tom would go back to Cairo with a nested itinerary.  [48:36] A quick yes or no: Is buying a cheaper flight out of Canada worth the hassle? Quotes: “Lately, a lot of the travel I've been having, I've been not really excited about it. I was not excited for this trip at all, strangely enough. And, that was so wrong because I realized having come back, it was a great trip. I enjoyed myself tremendously.” — @TktweetsKim [03:03] “This is not the first LaGuardia flight that I've taken this year. And every time I've been to LaGuardia this year, it has impressed me.” — @TktweetsKim [11:12] “Montreal, strangely, for a relatively major city with a lot of international connectivity, the international side of the terminals are not well-equipped, either from a lounge perspective or even from just a retail shopping perspective. It's kind of small.” — @TktweetsKim [13:59] “The strange thing was, it rained. It rained in Doha!” — @TktweetsKim [28:42] “There's a handful of countries that I just won't enter without having that [tour] expediter service now. I don't know if that's lifestyle inflation or just being a good traveler, but I mean, it makes such a difference.” — @tmount [37:30] Links Mentioned in Today's Episode: Qatar Airways Qatar Qsuite ‘Episode 15: Summer Travel and the Longest Way Home' LaGuardia Airport American Airlines Chase Sapphire Airport Lounge Montréal-Pierre Elliott Trudeau International Airport Delta Sky Club Boeing Airbus Park Hyatt Lufthansa Hamad International Airport Hyatt Regency Straight to the Points Alaska Airlines The Milenomics Podcast Network Thomas Kim on X Trevor Mountcastle on X

Guest: Tom Goyne, Au.D. - Owner of Aberdeen Audiology, Adjunct Professor at Salus University, and Founder of Integrative Audiology Tom joins Dave on the podcast this week to discuss: - Tom's backstory, journey into Audiology, and the three hats he wears as private practice owner, professor, and practice management consultant - How the field of Audiology and the broader industry that surrounds it has changed across the past 25 years - What Tom is seeing from his students about the kind of Audiology work that they're seeking post-graduation and how that's shifting from past generations - The growing significance and impact that auditory training and APD work is having within Tom's clinic - What types of new roles and responsibilities the Audiologist will take on into the future and how to set oneself up to capitalize on those changes --- Send in a voice message: https://podcasters.spotify.com/pod/show/futureear/message

My guest this week is one of the best authors and podcasters in our circles. He is the great Tom Woods. Tom is the author of thirteen books, and his latest one is a devastating death blow to the COVID cultists that have plagued our entire existence since 2020. From the "experts" that we were told to trust, to the media, to even our own friends and family members, at times, SO many people were just plain evil and wrong. What Tom did was keep a daily newsletter that documented many of the lies and inconsistent so-called "science" that we were yelled at to trust. From Tom's famous charts where you couldn't possibly tell which county did what regarding lockdowns and masks, to the many testimonies from those whose lives were destroyed because of the tyranny, Tom has a book full of receipts, and we are pulling them in this episode. What the evil people perpetuated during these years must never go unpunished nor unforgotten. In this episode, Tom and I discuss much of it. Here are some of Tom's links for you to visit:     Visit my website:  Donate to the show here:  Audio Production by Podsworth Media: Leave us a review and rating on iTunes! Thanks!

Continuing our SME season, looking at successful start-ups, we speak with 2011 The Apprentice winner Tom Pellereau, whose business is thriving, 13 years later.Tom's beauty innovation business Stylideas has made millions since launching in 2012, in part thanks to Lord Alan Sugar's support and investment.In this episode we talk about:What Tom would have done if he didn't make it on the showTom reflects on his record as the first Apprentice finalist to lose eight tasks How Lord Sugar has supported Tom's businessThe impact of the pandemic on StylideasHow Tom has had to adapt to managing peopleTom explains how he deals with copycat productsWhy Tom is focusing on the UK and EuropeTom's mission to make skin therapy tools more accessibleCan Tom become bigger than James Dyson?For more interviews, news and analysis from the Evening Standard's business team, go to standard.co.uk/business or pick up the newspaper. How to be a CEO is released every second Monday, hit your follow button so you never miss out. Hosted on Acast. See acast.com/privacy for more information.

Gold has recently hit all time highs, but look at the mainstream media and there is a good chance you won't see a single news article informing you of it! Why is that? Could it be that it exposes what those at the top fear most of all…the disillusionment of a growing number of savvy citizens in the global FIAT ponzi scheme they've created. With the US now printing $1 trillion dollars every three months, it's becoming clearer by the day that the path we are on in completely unsustainable. So what is the utility of gold in 2024. Is it really a barbarous relic? Or can it provide us with something other assets, like cryptocurrencies, simply cannot? To discuss this Mike welcomes to the show precious metals expert and host of Palisades Gold Radio Tom Bodrovics. In part one Mike and Tom discuss why they both turn to gold as a key form of wealth preservation and why despite what the media is telling us about more modern assets such as Bitcoin for example, it is no replacement for gold and silver bullion. Then in part 2, Mike and Tom get to discussing how the same philosophy that underlies investing for the long term, using an asset like gold, can also be translated into investing in oneself. What Tom calls holistic living. This one is packed with practical lessons and advice for not just protecting your wealth going into hard times, but for getting mentally and practically prepared for them also. EPISODE LINKS: MIKE'S INVESTING NEWSLETTER: www.patreon.com/parallelsystems ROKFIN: www.rokfin.com/parallelsystems GUEST LINKS: PALISADES GOLD RADIO: https://www.youtube.com/@PalisadeRadio

Hello and happy Thursday! It is with great pride Tom presents to you the 471st episode of PYP on its 9 year anniversary. That was going to be the topic and title until... YUP! Tom was detained; and what a story it became for this anniversary episode! What Tom wanted to discuss was how different he is now compared to the version of himself that began PYP. In hindsight, Tom realized that what he had experienced was the perfect example of how different Tom is and the version he has worked on so very hard to become. Lastly, the importance of knowing who you are and being that in lieu of everything that is going on. Be true. Be you. Be thankful. Enjoy, and as always, thanks for listening! Take a deep breath slowly in through your nose. Hold it. Release that breath slowly out of your mouth. What's one thing you are grateful for? The Pro You Podcast is grateful you are here - taking the first step on your path to deeming yourself worthy. Worthy of being the best version of yourself you can possibly be. Be sure to like Pro You on Facebook, follow along @ProYouPodcast on Twitter and check out @tomjdeters on Instagram for daily inspiration! Or look through the extensive back catalogue of episodes at Pro You's Libsyn Directory!

Today's episode of Management Development Unlocked marks the 50th episode! Eric's guest is Tom Applegarth. Tom's entire career has been spent in human resources at multiple companies, both big and small. Today, he is the Vice President of Human Resources for Preferred CFO, which works with about 150 companies to offer outsourced finance, accounting, HR, and payroll for smaller companies.In this episode, you'll hear:The compensation issues new managers should consider when hiring or contemplating merit increases for their employees.The most common financial mistakes new managers make.Terminating employees, the issues that can arise in those situations, and one of Tom's best examples of it.The limitations of offering references for a candidate and Tom Applegarth's advice for who you should really be speaking to about someone.Why the best managers are always recruiting.What Tom's company does and makes it unique.Eric's lightning round questions for Tom.Connect with Tom Applegarth:LinkedInPreferred CFOtom@preferredcfo.com---Head over to girardtrainingsolutions.com to get a free copy of my eBook, "Advice for a New Manager."Connect with me on LinkedIn.Please subscribe and comment!

It's easy for CEOs or other leaders to get stuck in the “corporate” bubble. But there are valuable lessons outside that bubble — even in unexpected places. This week, we're talking to a gang rehabilitation nonprofit CEO who shares some of the principles that make his organization tick. From team culture to leadership and successful business ventures, there's a lot he can teach organization leaders — or any individual who wants to make the world a better place.    This episode is also a special “giving back” episode where we spotlight a charitable organization every week during the holiday season.    Tom Vozzo is an author, speaker, and Fortune 200 executive turned nonprofit CEO at Homeboy Industries, the largest gang rehabilitation and re-entry organization in the world.   Tune into the full episode for more on what Tom has learned during his stint as a nonprofit CEO (and why those lessons are different from the corporate world), the genesis of Homeboy Industries, the simple solution to poverty in the U.S. that not enough people recognize, and much more.   Here's a Glimpse of What You'll Learn:    Info about Homeboy Industries and the population they serve More about Carl's personal experience touring Homeboy, and the “sanctuary” that the nonprofit has created for former gang members What it means to be a “survivor to the extreme” — and how Homeboy Industries serves that group of people The importance of tattoo removal in the work that Homeboy does What Tom has learned in his position as Homeboy CEO, after his time in the corporate world How Homeboy Industries measures success within the organization — plus why he's “allergic” to that term Why Homeboy takes the Pareto principle (the 80-20 rule) — and completely flips it upside down to do the opposite The genesis of Tom's book, and why the lessons that he wrote about can apply in any business or organization What the “Homeboy way” can teach us about poverty, leadership, helping people, building a business, and more More info about how people can donate to or support Homeboy   Resources Mentioned In This Episode: Homeboy Industries website Tom Vozzo on LinkedIn “The Homeboy Way: A Radical Approach to Business and Life” by Tom Vozzo Homeboy Industries on Facebook Buy a copy of “Lost at CEO: An Entrepreneur's Guide to Strategy” by Carl J. Cox  40 Strategy Contact 40 Strategy Carl J. Cox on LinkedIn  

Talking points: adversity, disability, resiliency vs anti-fragility, growth, mindset Everything about this convo was enjoyable, but I think what I appreciate most is how pragmatic and straight-up grounded Tom's insights are. It makes for highly effective advice you can work on right away. Bonus: he's a great storyteller. This is a great episode to dig into if you're looking for inspiration towards a different approach to things, especially hardship. (00:00:00) - Intro, and the importance of living in a place you don't always like(00:07:00) - Tom's defining moment(00:09:43) - What Tom gained from intense physical hardship(00:15:52) - Reorienting yourself instead of the problem, and post-traumatic growth(00:20:05) - Is resiliency born or revealed by hardship, and have people treated you differently?(00:23:25) - How do you approach problem-solving itself, and how Tom became a DJ(00:34:10) - Tom's definition of anti-fragile and resiliency(00:50:06) - Did therapy help? Quadruple amputee and DJ, Tom Nash exercises his unique knack for storytelling alongside his often dark and dry sense of humour, to lead audiences down a path of self-discovery, encouraging them to inspect their lives from a different angle. Tom's grounded approach to working out what's important and setting aside the noise of life, resonates with listeners. Tom explains how harnessing the power of adversity helped him to build a more pragmatic, productive and self-reflective mindset. Applying the lateral thinking methods imbued upon him to circumnavigate physical issues into his vocational endeavours carved out a new line of thinking. Connect with Tom -Website: https://www.tomnash.com/ -TED Talk: http://bit.ly/TomNashTEDMain -Book: Hook, Line & Sinner: https://www.tomnash.com/hls -Instagram: https://www.instagram.com/djhookie/ -Twitter: https://twitter.com/djhookie -YouTube: https://www.youtube.com/tomnash82 This episode is brought to you by Cured Nutrition! Cured offers everything from CBD to functional mushroom products to adaptogens designed to help the body thrive in all aspects of the daily human experience. Personal favorite? The Zen sleep bundle. Get 20% off your order here: https://www.curednutrition.com/mantalks/ Pick up my book, Men's Work: A Practical Guide To Face Your Darkness, End Self-Sabotage, And Find Freedom: https://mantalks.com/mens-work-book/ Check out some free resources: How To Quit Porn | Anger Meditation | How To Lead In Your Relationship Men, join me for an intense, depth-oriented training regimen called the Men's Self-Leadership Program. Customized curriculum, direct work with me, and limited to just 8 men: https://mantalks.com/mslp/ Build brotherhood with a powerful group of like-minded men from around the world. Check out The Alliance and join me today.  Enjoy the podcast? If so, please leave a review on Apple Podcasts, Stitcher, or Podchaser. It helps us get into the ears of new listeners, expand the ManTalks Community, and help others find the tools and training they're looking for. And don't forget to subscribe on Apple Podcasts | Google Podcasts  | Spotify For more episodes, visit us at ManTalks.com | Facebook | Instagram | TwitterSee omnystudio.com/listener for privacy information.

When we answer a question with "it depends" we are asking for more information about the possible variables that will inform the answer. In this episode, Bill Bellows and host Andrew Stotz discuss how, in the Deming world, "it depends" can trigger improvements in processes or products and services. TRANSCRIPT 0:00:02.6 Andrew Stotz: My name is Andrew Stotz and I'll be your host as we continue our journey into the teachings of Dr. W. Edwards Deming. Today I'm continuing my discussion with Bill Bellows, who has spent 30 years helping people apply Dr. Deming's ideas to become aware of how their thinking is holding them back from their biggest opportunities. The topic for today is, in this episode 10, It Depends, Rethinking Improvements. Bill, take it away.   0:00:34.6 Bill Bellows: Rethinking improvement, yes.   0:00:38.3 AS: You're always teasing us with your titles, Bill.   0:00:43.2 BB: I hate when that happens, I hate when that happens. No, I uh, what I would tell managers when I was doing these one-day seminars all over Boeing for year after year after year after year, and the managers would wanna know, so what should I expect from the people afterwards? And I said, or I would warn them, I said, here's what's gonna happen, just so you're ready. I'd say, you're gonna hear a lot more of people saying, "It depends." 'Cause to me, Andrew, "it depends" is the beginning of an appreciation of a system. So Andrew, you and I are going out to dinner and then you say, would you like to have some wine? And I say, sure. Then you say, red or white? And I say well, it depends Andrew, what are you having? Right, I mean, so to me, it depends is an understanding of what Ackoff would call interactions, that I cannot order the wine without knowing the meal. Planning a wedding, we can't order the food without knowing the guest list, can't order the music without going to the guest list. The colors of the flowers depend upon, the color of the tuxes depend upon it. And what is that? It is looking at things, not in isolation, but as a system. So when I tell my students, graduate and undergraduate is, you already manage systems, you already manage interactions.   0:02:09.0 BB: You don't use that word, but you couldn't plan a vacation without looking at things in context. You couldn't run errands on Saturday morning without knowing what time the store is open, what time... So, so I think we have a natural proclivity of looking at things as a system, quite often, quite often. It could be better. But I... So I just throw out, I just, I mean, if somebody asked me a question on a topic I've never heard about before, what I find is, one is I think, well, how would a red pen company, a me organization, a last straw organization look at that? And they'd look at things in isolation. Which reminds me of an Ackoff quote. He says, "getting less of what you don't want doesn't get you what you want." So we're gonna drive variation to zero, and when I was listening to the last podcast, it was talking about this driving variation to zero. You can't go to zero, 'cause Andrew, cloning does not produce identical, twins are not identical. So for those who think you could drive variation to zero, you can't. Get under a microscope and you're gonna see differences in snowflakes. The question behind reducing variation is, is it a worthwhile investment, which gets us into this continual improvement thing.   0:03:32.6 BB: But, so whether we're reducing variation to zero, reduce... Eliminating waste, eliminating non value-added efforts, what Ackoff asking is, he is challenging us saying, getting rid of what you don't want, what is it that we want? And here I had a great quote from a good friend, Dr. Deming, he says, "it would be better if everyone worked together as a system with the aim for everybody to win."   0:04:00.2 AS: He was saying, win-win before everybody was saying it.   0:04:06.3 BB: Well, what I like about that quote is, did the word quality appear in that quote? Did you hear the word quality anywhere in there, Andrew?   0:04:14.8 AS: No, I didn't hear it.   0:04:17.1 BB: Huh. And Dr. Deming was that quality guy, right?   0:04:20.9 AS: Mm.   0:04:22.4 BB: So he's got quotes that don't have to do with quality? [laughter]   0:04:25.0 AS: Yeah, and so that's one of the things that I think people come, when they first come to Deming, they're looking at, they're thinking of quality in terms of tools, you know...   0:04:35.6 BB: Tools, techniques, yeah...   0:04:36.8 AS: And then they find...   0:04:37.1 BB: And so part of the reason that I wanted to throw that quote out is, to reinforce my point, that I look at what Dr. Deming is doing, is providing guidance for how to manage resources, time, energy, money, space, equipment, tools and techniques, ideas, as a system. And the ideas as a system, is the idea that things are interdependent; I depend on you, you depend on me. And I think the better we understand that, you realize is that improved quality, what he would call quality, would come from that, improved safety would come from that, improved profit would come from that. Again, Ackoff would say, you know, profit is the result of how well we work together, which is how well we manage resources and the idea of being deliberately proactive, deliberately reactive, we talked about last time. And I also made reference last time through the term purposeful resource management, purposeful... And then also reflexive resource management, which is the "me organization," the non-Deming organization being reactive, why?   0:05:58.3 BB: I'm not thinking about it. [laughter] I just, why would I be proactive? I'm gonna be reactive. I'm not gonna work on things that are good. I'm gonna focus on the problems. I'm gonna focus on the defects. Whereas in a Deming organization, a "we organization,: I think there'd be, we're gonna be reactive, where it makes sense, it depends. When does it make sense? We're gonna be proactive when it makes sense, it depends. And another term I'm gonna throw out to build upon this purposeful resource management, which I would... I look at management as an activity, we're managing resources, we're thinking locally...   0:06:33.3 BB: Thinking globally, acting locally. And I think everyone in a Deming organization has that responsibility. You don't ask for twice as much resources as you need. So you don't, so you make sure you get things done as you would at a non-Deming company where you ask for way more than you need on everything, because you don't wanna be the bad guy, so you protect yourself. I would believe in a Deming organization, you would ask for what you need. But again, when I'm working on a project in the backyard, it involves going to the hardware store, you know, I'm gonna go there a few times that day. And, but I anticipate that. And in fact, now I get smart and instead of on one visit, and then going back, I'll say, I'll buy, if it's three different things I might need, I'll buy all three.   0:07:19.8 BB: I say it to myself, what am I doing? Managing resources. But a new term, to build upon purposeful resource management, so purposeful resource management is, "I know when I go to the hardware store, I buy more than I need. I can always return it next week and when the project is done." And that's how I manage projects. But I didn't always do it that way. So what I wanted to say is that purposeful resource management is how I currently manage resources. And then when you and I come up with a whole 'nother way of managing resources, I refer to that as purposeful resource leadership. And leadership is about creating a path for others to follow. And you say, holy cow, I should do the same thing, you know, in my part of the organization, again, where it makes sense.   0:08:05.2 BB: So whether that's focusing on an ideal value when it comes to improving integration or managing and improving how we manage interactions, purposeful resource leadership to me is everyone...I mean, someone coming up with a, then again, better way of doing it, and then we spread it around the organization, then somebody else takes the lead on their thing. The other thing I wanted to share with you is, is a quote from, quotes from two friends who spent a good deal of time with Dr. Deming, conversations. I met him twice, never asked him a question. The first time I didn't have a question to ask. And the second time he was health-wise, not in good shape. I just wanted his autograph. And I just wanted to just be thankful for being in the room. But Gipsie Ranney, who was the first president of the Deming Institute, and before that she was a professor at the University of Tennessee and a senior consultant at GM, she told me, she was a mentor for many years, she said she asked Dr. Deming once, she said, "so, um what are people getting outta your seminars?" And he said, he says, "I know what I told them. I don't know what they heard."   0:09:21.1 BB: And I think... And the more I thought about it, it's just I think that's part of the problem. So a big part, of what I was trying to do at Rocketdyne was to make it easy to read The New Economics. 'Cause I think there's, I think yeah, you can read it on your own, but I think the meaning you'll get being guided by others first, and that could be listening to the pod... You know, listening to these podcasts, watching videos on DemingNEXT. I think It's important to realize that there's words he's using that have perhaps a different meaning than you're using where you are at work. I just throw that out. And the other quote I wanted to share was from Bill Cooper. And Bill Cooper is approaching 90, he lives in San Diego, and he's a great guy.   0:10:07.7 BB: And I, I met him 20 some years ago and remained in touch. And he was a senior civilian officer, senior civilian at the US Navy's Overhaul facility in San Diego at a place called North Island, in the early '80s he came across Deming's work and became riveted, along with Phil Monroe, who was a senior military officer. And they went off to do Deming Consulting around the world. And, and Bill said he asked Deming once, Dr. Deming once, he said, "so what percent of people who attend your four-day seminars really walk out understanding what you said?" And his explanation, his answer to Bill was, "very few." And I think that's consistent with Gipsie, because I think you have to step back and realize that there's, there might be something more going on than what you're thinking. And I'm hoping these conversations help to spur that. Now, relative to teamwork, I had a colleague within Boeing, he was at Boeing Corporate, and somebody went by his office one day knowing that he was very fond of Deming's work and Taguchi's work. And the guy sticks his head out and he says to him, "you know the reason I don't like Deming, there's no equations, you know there's no equations.   0:11:30.0 BB: If you had equations, it means something." And so I told my friend, I said, next time the guy comes by and says that, say to him, "do you believe in teamwork? Is teamwork important?" 'cause at that time, within Boeing, Boeing's corporate slogan was "people working together as, as a one global aerospace companies"... But people working together. And I said, ask him, does he believe in working together? And he'll say yes. And then say, "so what's the equation? What's the equation?" And so I wanna share in advance of a, of another session where we get more into this, an example of teamwork. And I think, I think... I think if executives had an understanding of what teamwork is, that it improves profitability, no one would be against it. Now again, I've also come across people who think teamwork means everyone's involved in every decision, and they get turned off by that.   0:12:30.2 BB: And I'm not saying I agree with: everyone's involved in every decision. But what if, Andrew, in terms of a task, let's say you and I have to dig a trench that's 50 yards long. And I give you a shovel. That's a tool. I take a shovel. That's another tool. We start at opposite ends. And let's say we can each dig the trench at one foot an hour. So that means in one hour we're digging two feet, in two hours we're digging four feet. And so what is that? That's one plus one... One hour plus one hour equals two feet. That's addition, right, Andrew, addition. But if you're at one end of the trench and I'm on the other end of the trench, where's the teamwork? [laughter] There's no teamwork in that model. But Andrew, what if I came along with another tool called a pickaxe, and what if I get in there and start softening up the dirt? And then as it's softer, you can shovel faster. That's teamwork, Andrew. Teamwork is that you and I, again I'm changing tools, but what I'm showing is that you and I working together, my work depends upon yours, yours depends upon me. Two of us can be digging three feet an hour. So what's that Andrew? One plus one is three. My wife and I, a number of years ago, were scraping the spray off the ceiling in our hallway, and the work split was, I climbed the ladder and scraped off the acoustic spray. Right?   0:14:07.2 BB: And her job was to be ahead of me spraying it with water to soften it. And I use that example at class because we were doing far more together than the example I gave you. But if her ambition was to get to the end of the hallway before me, then the acoustic spray would be dry long before I got to it. That ain't helping. And so this is an example of would you like to be in an organization where two people are doing the work of two, or two people are doing the work of three, or two people doing the work of four or five or six. Or, or worse than that Andrew, would you like to have two people doing the work, falling behind [laughter] and get into the... 'Cause I also think people think, well, what's the worst case scenario? Two people equals zero? No, falling behind each day.   0:15:00.9 AS: Two people equal negative one.   0:15:02.7 BB: 'Cause they think well, how bad can it be? It can get better and better or worse and worse. And the other thing I'll add relative to the, "it depends" and the answer to every question. I think if you think of in a Deming organization, you're thinking about, "it depends." And so Andrew, if we're in a red... If we're in a non-Deming organization and I say to you, "Andrew, will that report be done by tomorrow?" How would you answer it in a non Deming organization, Andrew?   0:15:34.7 AS: In a non... Yes, sir.   0:15:36.1 BB: You're gonna salute and you're gonna say, "yes sir." All right. And I do this with my students and they'll be quick enough to figure out the answer is yes. Then I'll say, I'll call on a different person and I'll say, "Okay, let's say we're in a Deming organization, a 'we organization' will the report be done by tomorrow?"   0:15:55.5 AS: It depends.   0:15:57.6 BB: And they're like, it depends. It depends on what Andrew? It depends on what time tomorrow. It depends on those other five things you've asked me to do. And you might say, is this a five minute task or a 20 minute task or a two hour task? And so if you're unwilling to answer "it depends," then what's the chance the effort you're gonna apply? And so that's what I find is, I think the beauty of it is not, "it depends" is a smart-alecky response, it's trying to get a better sense of the system. And they, but I also say that I confess of thinking about "it depends" all the time. If my wife, of 40 years, was to ask me, do I have plans for Saturday morning? You know what my answer is, Andrew?   0:16:50.5 AS: For whatever you want, dear, I am free.   0:16:54.2 BB: I do not say, "it depends." [laughter] So it depends is the answer other than when your significant other says, do you have plans for...? And you say, no, I don't.   0:17:07.5 AS: Yes.   0:17:07.8 BB: All right.   0:17:08.3 AS: All right. So I got so many different things that you triggered.   0:17:12.2 BB: Good.   0:17:13.4 AS: The first one I wanted to mention was I have a friend of mine, Bevin in Bangkok, and he helped me edit my book, Transform Your Business with Dr. Deming's 14 Points. And he didn't know anything about Deming, so it's kind of fun to write it and have him going through it. And he actually worked with me side by side in my office and he was reading it and going through and editing and going back and forth chapter by chapter. And then after he was pretty deep into it, he looked at me and he says, I think I just figured it out. Dr. Deming is like is a humanist that cares about people.   0:17:49.8 BB: Yeah.   0:17:51.2 AS: And that was such a... And I think for the listeners and the viewers out there, you're gonna get to a moment where you move beyond tools and techniques into the way you think about getting the most out of a system, getting the most out of people. And that's really where you really get into the meaning to me, the most powerful part of the meaning of Dr. Deming.   0:18:14.5 BB: Well, when you start to think about the potential for one plus one, and then you realize that in a non-Deming organization, you deliver the report by, you know, without understanding the context, you deliver the part without understanding the context. You have the ability to, as we've talked, spoken before, meet requirements minimally, leave the bowling ball in a doorway and... 'Cause I say, Andrew was the task completed? And you're like, yes sir, it was completed. But to do so with the absolute minimal effort and then to realize that that then is creating a ripple effect for the next person. And what we end up doing is a one plus one is a big negative number, or you go off and get the cleaning solution, which is really, really cheap, but it doesn't cut whatever the grease is on the table. And we're saving a lot of money, but we're putting all this manpower. When you start to realize how easy it is to end up in a situation where one plus one is a big negative number, why would you treat people other than with the greatest of respect? And I've had people say, "Well, oh, so it's a feel good thing." I said, are we... Is the result at the end of the day to make... I'm not saying we're in business to make a profit, but I said if we wanna be sustainable, then the better we work together, the more sustainable we are. So, do we wanna be sustainable? And you get what you get.   0:20:00.0 AS: I had some other things that came up. First one is, for the audience out there, you may not know what Bill's talking about when he kept saying Ackoff, Ackoff. But what he's talking about is Russell Ackoff.   0:20:12.5 BB: Russell Ackoff. Yes.   0:20:15.7 AS: And I just wanna go back to an article that he wrote in 1994, and it's titled Systems Thinking and Thinking Systems. But what's critical for our discussion is his description of a system, which is very brief. So let me go through it.   0:20:32.4 BB: Yeah, please do.   0:20:33.5 AS: "A system is a whole consisting of two or more parts, one, each of which can affect the performance or properties of the whole, none of which can have an independent effect on the whole, and no subgroup of which can have an independent effect on the whole. In brief then, a system is a whole that cannot be divided into independent parts or subgroups of parts." Now, I just wanna talk briefly about my... One of my areas of expertise is in the financial markets. And I say something a lot like what you say, when I go into my class and I said it last night in my valuation masterclass boot camp, when you finish my class, you'll be less confident than when you started. If you are less confident when you finish this class, I have succeeded. Well, this is very painful and difficult for people to think about because we're going to school to become more confident. But the stock market is not like physics where we have immutable laws that we can...   0:21:52.2 BB: That's right.   0:21:52.7 AS: Grasp and understand and then watch the interplay of those laws. The world of finance is a messy ball of activity. And the fact is, is that the minute you touch that ball, you have now affected that ball. If you place a buy order, you have just affected that ball. If you maybe place a very big buy order, you've really affected it. Some people could even say that just by looking at that ball of activity, you could influence it. When you face a complex, constantly changing system, then you start to realize that we have so little...to expect definitiveness, I'm just gonna do this.   0:22:49.0 AS: I'm just gonna take care of my department, if... And you're talking about a company, you are ignoring that the system, in this case I'm talking about the stock market, but now let's take it into a factory or into a business or into an office environment. All of these component parts. And if you write an email, a scathing email and you send it into that group of people that is working in a system, congratulations, you have made an effect or an impact on that system. For better or for worse, that system must react to every interaction. It cannot be divided into independent parts or subgroups. And therefore, the typical manager nowadays, that's all they wanna do. "I got my KPIs, that's my subgroup."   0:23:39.2 BB: Yes.   0:23:39.5 AS: We'll take care of that. And they're missing the word that I love in... When I work with management teams, the word I love is "coordination."   0:23:49.9 BB: Yeah. Synchronicity.   0:23:52.2 AS: Yep. So there's a lot there. But I just wanna highlight one other thing. You made me think of a book and earlier I was looking around for that book. So I'm gonna get out that book 'cause my books are right here and for everybody that's in business that's looking at competitive strategy of your business, Michael Porter is the guy...   0:24:14.3 BB: Yes.   0:24:14.8 AS: That's the best of all. But what I can say is that Michael Porter can be a bit dry. And the lady who worked with Michael Porter is a lady named Joan Magretta and she wrote a book called Understanding Michael Porter, a simple, small book to teach all the main things that Porter teaches. But what he teaches, the most important thing is that to develop a competitive advantage in a company, you wanna build that competitive advantage in the supply chain of that business, the flow of that business. And then he talks about the importance of fit, of how different components of that supply chain fit together.   0:24:57.3 AS: That that's the right person running the right part and that they're coordinating their efforts. And when you build that competitive advantage in your supply chain through the coordination of efforts, it's almost impossible for the competitor to copy. A great example is if General Motors, if the CEO of General Motors came in and he says, what I wanna do is start building cars like Toyota. Good luck. It's never going to happen because they've built their whole competitive advantage in their supply chain and it's not something that you can just go out and replicate.   0:25:36.0 BB: Well, to add to that, and I have a...students in one of my classes watch a one hour lecture by Porter. And then I explained to them Porter's five... I think it's a five forces model.   0:25:49.9 AS: Five forces. Yep.   0:25:52.1 BB: And all of that, I think it's absolutely important to know about. What I learned from Tom Johnson, is a retired professor from Portland State University and we'll talk more about Tom in a later session. What Tom pointed out to me that I would have paid no attention to in Porter's model is, in Porter's model it's about "power over." Power over your customers. Where else are you gonna go, Andrew, for Internet? Right? Power over your suppliers, power over your employees. I think and when we get into this "power over" model, so we're gonna go to our customers, start demanding things, put a gun to their head, drive change and they're gonna respond by leaving bowling balls in the doorway when it... So what's missing in that model is... I mean, if the model's based on all white beads are the same, everything which is good, everything is, there is no variation, then it might work. But if you now go back to the humanist, if you've got people in the loop who have vested interest in their survival as an employee, their survival as a supplier, and you go to them and start wrenching them and squeezing them and driving them to...   0:27:18.4 BB: And they respond with things that are thinner and break more often or still meet requirements, it doesn't work out as well. To your point on Toyota, my sense is Toyota has a sense of relationships with suppliers, which is not mutually self destructive. I think there's a better understanding, I think, again, not that I've spoken and gone to visit Toyota's suppliers. But I'm thinking, in order to deliver what they deliver, there's got to be some sense of, shall I say win-win, because if it's win-lose... Boeing, when Rocketdyne was owned by Boeing, you know, severe downturn in the market, there was a lot of pressure within Boeing to improve things and it was a pretty stressful situation. And Boeing was going to suppliers, not only asking them to take back inventory, all those parts you bought from the last six months and we're having trouble selling airplanes. But the reason we want you to take them back, Andrew, is it's not so much that we need the space. We want you to buy them back from us. [laughter] Yeah. Are you okay with that, Andrew?   0:28:44.9 AS: Absolutely not.   0:28:45.6 BB: And I'm thinking, what's gonna happen when you go to that supply chain and say, we're ramping up, we've got customers, and we... Andrew, we need your help, we need your help. Are you there for us? And you're like, remember five years ago? Remember? You get into this rainy day friends kind of thing. It's one thing if we're mutually suffering or mutually benefiting, but anything short of that is not win... I wouldn't define it as win-win. I also want to point out the production viewed as a system, the loop, the loop model that Deming showed the Japanese in 1950. And what I've done in the past is, is I've taken a class and I said, okay, you over there, you are the beginning, the raw material comes to you and then you do your thing, hand off to the next person, off to the next person, off to the next person. Then you over there, I go around the room, and I just show the flow of work from the first person to the last person, last person is a customer. And I say, so, where's the best place to be in this situation? And everybody wants to be way upstream. And you say, why? I say, well, when people start leaving the bowling balls in doorway...   0:30:07.2 AS: What does that mean, leaving bowling balls in doorways?   0:30:10.7 BB: If they start delivering minimally, minimally meeting requirements as they hand off as they hand off as they hand off as they hand off, and that system, the last... The worst place to be is at the end. And I say, but what if what comes around goes around? What if it's actually a loop? [laughter] Now, where would you rather be? Then you begin to realize that whatever goes into the air, I have to breathe, whatever goes into the water, I have to drink. So I think what, going back to the humanist side, I think the better you understand others, and they understand you, this is not done invisibly. So when I'm in a Deming environment, leaving the bowling ball in the doorway, meeting requirements minimally without asking for your permission, you know that, others know that, and then you might call me on it.   0:31:10.3 AS: Yeah.   0:31:11.9 BB: Because instead of black and white thinking - it met requirements, we've got shades of gray thinking - you call me over and you say, "I don't know, you're kinda new here, right Bill?" And I said, "yeah." And he says, let me take you aside. You might be able to tap into the humanist in me. So one is I'd say, I think the better our understanding of what comes around goes around, the better the understanding of what a good friend, Grace used to call boomerang karma. [laughter] But let me also say that Dr. Deming came up with that model...   0:31:49.2 AS: There's a bit of redundancy in that.   0:31:49.3 BB: Say again.   0:31:49.3 AS: There's a bit of redundancy in that. Those words kind of mean the same thing. But yes.   0:31:54.5 BB: Yes. [laughter] That's right. It's like connected as a system. That's what system means. But when Dr. Deming showed the Japanese in 1950 production to view it as a system, and there's an idea of what comes around goes around. And it took me a while to figure this out. If everyone's meeting requirements minimally in that system and you end up with something where there are problems, then if your model is meeting requirements is okay, then it wouldn't dawn on you that some of the problems could be coming from how we meet requirements. And there's a story we'll look at in a future session of a transmission designed by Ford, built by Ford, also built by Mazda in the early '80s. And Ford somehow found out that the Mazda transmission had an order of magnitude fewer complaints, with the shifting of the transmission than the Ford transmission. It was the same design, but one was built with an understanding of managing the variation between the parts and how they work together.   0:33:09.8 BB: Very much as you would do if you're working in the garage, you're gonna get the pieces to come together, not just meet requirements any way. But I thought if Ford operated with a Deming model in everything, and they end up finding out that these transmissions are performing differently, well, if you go back in and check with quality and all the parts meet requirements, you couldn't explain what's going on. And you're left thinking, well, our transmission must have some bad parts. So part of the reason I throw that out is, in the world of improvement, when you shift from this black and white parts are good, what Ackoff would call managing actions, looking things in isolation, you might find that the requirements are met to one extreme or the other. And maybe if we started to mix and match how they come together, there's an opportunity for incredible improvement when you shift your thinking from the black and white...   0:34:10.1 BB: My parts are good, to how they work together. And also, how can you have continual improvement if your mental model, your mindset is things are good and bad, but if we look at things in a relative sense, then we could say our... If we look at understanding as relative, improvement as relative, then there's room for improvement. But if quality is defined as good and bad, there's no room for improvement. And relative to the title, what I want to bring out is, there's a sense among people in the Deming community, people like a few years into Deming, we can go off and improve everything.   0:34:51.4 BB: Now, what we have to be careful about is what does improvement mean? Does improvement mean having less variation? Does improvement mean having lower cost? The important thing is to look at things, right, Andrew, as a system, and then start to ask where can we spend some, where can... I look at it as a resource management model. Where might we spend an hour to save five hours, spend a dollar to save five? And that's what I refer to not as continual improvement, but rather continual investment. And so I look at in terms of managing resources is within an organization, we've got red beads, we've got things that are defective, things that are behind that are not quite good, and we can use a control chart or run chart to manage those, see those ahead of time. And so we have a fire, Dr. Deming, he said, of course we're gonna have fires.   0:35:41.9 BB: Let's put the fire out. We end up back to where we were before, which means the process is...we wanna get it from out of control to in control. But I think the better we are in responding to that, we don't end up shut down for long periods of time. That then gives us the opportunity as you would be as a homeowner... Again, as a homeowner it's the same thing. You end up with a leak, you gotta go fix it, whether it's the faucet, the toilet, but then every now and then you're thinking about, maybe I can improve how the watering system is done. Maybe I can improve how the air conditioner works. Maybe by cleaning the filter more often. And what is that to me, Andrew, paying more attention to the filter, because if I wait six months to change the filter in the air conditioner, now all of that dust is way up inside the coils and I'm gonna spend forever.   0:36:32.0 BB: But if I'm changing that filter on a more regular basis, what am I doing? I am overall reducing the amount of effort spent on this maintenance. And I just wanted to say, I don't look at that as improvement thinking. I look at that as investment thinking, and I just wanna go from, okay yes, we can go past "all the beads are white" and we know that we don't stop at a hundred percent white beads. So that means improvement is possible, it doesn't mean, I'm not suggesting let's go improve everything. What I'm next looking at in terms of, you know, how I interpret Dr. Deming's The New Economics is asking where's the stitch in time saving nine, where's an ounce of prevention worth a pound of cure? And that I refer to as not improvement thinking, but investment thinking.   0:37:22.3 AS: Yep.   0:37:23.4 BB: And that's what I was trying to say last time. I think reading to your kids is investment thinking, listening to these podcasts is investment thinking, going to a concert, I think everything we do is based somehow on, "I think that's a worthwhile use of my time."   0:37:39.0 AS: Yep. Okay. Let's wrap up. I just want to go back to the title, which was, It Depends, Rethinking Improvements, and what you said is that, if you're working in a Deming organization, it's not gonna be as definitive. When we ask questions, we're gonna get answers like, well, it depends. Everything's a trade off. We need to know...   0:38:03.7 BB: That's right.   0:38:03.8 AS: How many things... We need to know many things, as you said, before deciding what to do because we want to think about the impact of the system... On the system. And also I would argue, and I think you make this point, that this is hard and I think there's a rush to simplification in KPIs and things like that to try to corner people into little areas and little boxes. And that's destroying the system and... Or the potential of the system.   0:38:37.5 AS: And then I mentioned the word coordination, the idea. We talked about Porter and his idea of building competitive advantage happens through the supply chain. His example, one of them that he uses is IKEA that makes flat, it ships everything in flat boxes.   0:38:52.5 BB: Yes.   0:38:53.2 AS: And that has built something in the supply chain that's not easy to replicate. And so, but that also requires fits that you're designing your supply chain around a new way of thinking. And then you've talked about Russell Ackoff and also I discussed his definition of a system that's saying that nothing can be independently... Can act independently. Everything has an impact. I talked about the stock market and how that is an interacting system. And then I just wanna finish up my kind of review of what we've talked about by a discussion, Bill, that I had with my father before he passed away.   0:39:35.4 AS: And my father had a PhD in organic chemistry and he created a career all of his life at DuPont in selling, he was a salesman and a technical salesman. And he raised three kids; my mom was a housewife. And I asked my dad, what was your proudest accomplishment? And he said, I built a trusting family.   0:40:01.4 BB: Cool.   0:40:03.1 AS: And I didn't really... It hit me then, but it just hits me more and more whenever I think about that. My mom and dad never betrayed my trust. I never was in a situation where I could see that they were acting for their benefit and...   0:40:14.3 BB: Yeah.   0:40:16.8 AS: Not considering mine. So now I wanna go back to Toyota. One of the things that makes Toyota successful is that it's the quintessential family business. It is a family business that built certain values in the family business that are ongoing. Because what we're trying to do, and when we talked about Dr. Deming being a humanist, we're trying to build trust.   0:40:42.5 AS: He's telling us to build trust in the system. In other words, don't beat up your suppliers, work with them. Don't beat up your employees and make them fearful. Don't rank and rate your employees. Build a system of trust. And what I realized, I want to just go back to the story of my father, if my father had done something that was selfish only for him and neglected the impact on me and my mom or the family, he would have broken our trust. And it just takes one time to cause a system, like a family system, to be permanently broken, unless there's effort made to try to resolve that. And it's no different in a business. What would you like to add to end up this episode?   0:41:33.3 BB: No. I think that's a good point. A number of things is, and I really like the way you described that, because I thought about that recently as well as, it's one thing to have trust in others, but I think what you're saying is that a Deming organization we have trust in the system. And when you, when you lack that trust, what do you do, Andrew? You look out for yourself.   0:41:57.7 AS: Yep.   0:42:00.4 BB: Because you've learned. You've learned the hard way. You fool me once, shame on you, fool me twice, shame on me. But I think if you have trust in the system, then there may be a new direction. But you say, "I don't know where we're going, I just got the announcement, but I have trust in the system. I'm not gonna get tossed overboard." And I think you're right. When you have trust in the system of the company or of the family, then you know that you're being looked out for. And lacking that, when people say something to you, you're like, "what's their ulterior motive?" And when you start thinking about ulterior motives behind coworkers or friends, then they're really not friends for long when you start wondering about ulterior motives.   0:42:51.6 AS: And that stifles innovation.   0:42:53.3 BB: Oh, yeah. You say to me, Andrew, or you say to me, Bill, hey, what do you say we go do this? The first thing comes to mind is, what's Andrew up to now? But that's the humanist.   0:43:04.4 AS: Yeah.   0:43:04.8 BB: And what I love about what Deming is saying, and when you put psychology in the System of Profound Knowledge, is that it's an understanding that that psychology gets me to think about me and not the system. That psychology, then we're looking at also an understanding that each of us is different, that's the variation piece. Right, the theory of knowledge piece or am I willing to share my theories or hide my theories? But if you're not tapping into the... That people... I mean, the most flexible part of the system, once you pour the concrete, so yeah, the chairs are on rollers and you put casters on some machines.   0:43:40.6 BB: But at the end of the day, the potential most flexible part of the system is the people. And when you turn people into concrete, now you've got trouble. So I just wanna... And I know you've got a favorite Deming quote, so let me share with you my favorite Russell Ackoff quote, and then you could sign us off. And so to borrow from Russell Ackoff, "a system is never the sum of its parts. It's the product of the interactions of its parts. The art of managing interactions is very different indeed than the management of actions. And history requires this transition for effective management, not efficient management, effective management." And that's my closing quote, Andrew.   0:44:25.2 AS: Bill, once again, on behalf of everyone at The Deming Institute, I want to thank you again for our discussion. For listeners, remember to go to deming.org to continue your journey. And if you want to keep in touch with Bill, just find him on LinkedIn. Oh, wow, we have a lot of good discussions there and all of this stuff is posted there. Share your ideas and opinions. This is your host, Andrew Stotz. And I'll leave you with one of my favorite quotes from Dr. Deming: "People are entitled to joy in work."

NEW! Watch this show on YouTube at https://youtube.com/live/iXHgu7zomfoBill Godfrey:Welcome to the Active Shooter Incident Management Podcast. My name is Bill Godfrey, your podcast host. I am joined today by three of our wonderful C3 Pathways instructors. On my right here is Tom Billington, one of our Fire/EMS instructors. Welcome, Tom.Tom Billington:Good to be back.Bill Godfrey:It is good to have you back. Been a minute, that's for sure. We're also joined across the table from us. Russ Woody, one of our law enforcement instructors. Russ, welcome from North Carolina.Russ Woody:Yeah, glad to be down, Bill.Bill Godfrey:Good to have you here. And then we've got Travis Cox, also one of our law enforcement instructors and our training director. Travis, it's good to have you here in the studio.Travis Cox:Hey, it's good to be here. Good to see you guys again.Bill Godfrey:It's exciting. It has been a minute. It feels good to be back doing podcasts again. And of course, we've upped the game a little bit. I looked, it was September of last year that we did our last podcast, so we're just shy of a year being off the air. Can you believe that?Travis Cox:Yeah. It didn't seem that long, but time flies as they say.Russ Woody:It really does.Bill Godfrey:It sure does. It sure does. And everybody's due an explanation about why that is. And the truth of the matter is, there has been a lot of changes, all good stuff, but a lot of changes over the last year and it just became difficult to keep up with. You may or may not notice if you have heard the podcast before, we are also videotaping our podcasts now, as well. They're going to be up on our YouTube channel and we're here in our brand new studio.Travis Cox:And it's amazing.Russ Woody:Yeah, it looks great. Really does.Bill Godfrey:It is so exciting to be here. But we've also moved, we are no longer in the building we were in before. We've moved to a new location. We've got new offices set up, new space. We've got a dedicated studio set up and we're getting ready to open a dedicated training center. Granted it fell a little bit behind schedule, some construction delays. It just seems like you can't keep construction on schedule no matter what you do. But that's going to get cleared up and we're going to have this beautiful training center opened up here I think pretty soon.Russ Woody:As you know, Bill, when I got here, I started taking pictures. I've been sending pictures to all my friends about how this facility looks, how professional it is, and a lot of people were saying, wow, that's quite an improvement. So it's come a long way.Travis Cox:Definitely. Definitely. When I first saw it, it wasn't what I expected, but when I saw it I said, "Oh man, this is the first class all the way." So excited to be here and looking forward to what we're going to be doing in the future.Russ Woody:Very much same. It really didn't surprise me. It seems like everything that Bill does, really puts forward every effort and it is a great facility.Bill Godfrey:Well, those are gracious words, Russ, but this is a team effort and there's a lot of people involved in doing this from picking out all the stuff. Our producer, Karla, who's behind the scenes, she and a couple of the other people picked out a lot of the carpet and the finishings and the colors and it's just really nice to have a place that we can call our own and do some dedicated training in. And with any luck, we'll get the construction back on schedule and we'll get caught up here pretty soon. So anyways, it's exciting to be back. Let's get into the meat of it. We decided to talk today about rescue task forces and some of the common challenges that we see with RTFs, being a little bit confused about what the expectations are, what they're supposed to be doing, that kind of stuff. So Tom, this was one that you kind of threw out as a suggestion and we were all like, yes, that's a great topic. So why don't you talk a little bit about what was on your mind and what you're thinking.Tom Billington:Well, Bill, when we teach a class, we usually don't have enough time to go into all the exact details, but the RTF is such an important part. The Rescue Task Force, and first of all, just talking about what it is the Rescue Task Force is, it's usually a group of four people. So usually two Fire/EMS and two law enforcement working together as a team to go into the casualty collection point and start doing the treatment and get things sorted out. But we've never really talked about how do you do that? Why do you need more than one RTF? What is your goal when you get there? How do you organize things? And I think that's just a good place I wanted to start. But definitely, I think the important part is how are we formed and why are we formed this way, I think is the important part. I may be in a situation where I'm working with law enforcement officers I may have never met if I'm in a large organization. So I want to make sure that I know what's expected of me as the medical person and what I expect of the law enforcement person as far as the medical roles go. So I think that's just some of the things I wanted to cover.Bill Godfrey:Yeah, I think that's exciting.Travis Cox:It is really important for law enforcement to know what their mission is and what the responsibilities are on RTF because sometimes that can get confusing and sometimes law enforcement thinks they're there for other purposes besides what the RTF purpose is.Tom Billington:That's right.Russ Woody:Yeah. Seen it so many times where the law enforcement personnel that are attached to that RTF don't understand that they have made a promise to those individuals that, I'm with you. They are there with them throughout the event.Travis Cox:Yeah, exactly. Exactly. When I teach that section, I like to use my Top Gun rule. Never leave your wingman.Russ Woody:That's right.Travis Cox:Never leave your wingman. And the fire counterparts are your wingmen on that mission.Bill Godfrey:And before we dive into the meat of where Tom's going with this, which I think is really important and we have not talked about before on the podcast series, even though we've talked about RTFs, we haven't talked about where Tom's want to go with this, but I do want to just remind everybody who's listening, when Tom talked about the typical two and two, that's just a typical. There's no magic to those numbers, but here's what's important. There are people on the team that are responsible for security and they're up on their weapons platform. There's people on the team that are responsible for medical and they are carrying whatever medical gear that you're going to take in and you work together. And I think, Tom, where you were going that starts in staging before you deploy is the conversation to introduce yourselves and talk about what the expectations are and the rules. Because at the end of the day, so if Tom and I are the medical element of the RTF, our job is to take medical care of the patients, but you guys are responsible for moving us safely to where those patients are.Tom Billington:It's a hundred percent team effort. It's a hundred percent team effort. And law enforcement has to know the safest route to get to where you need to get to. And then once we get there, it's up to the medical side to start doing their triage and treatment.Bill Godfrey:Yeah, absolutely. And at the end of the day, your situation, your staffing, your community, your resources, the threat that you're facing is going to dictate the size of that team and who's on that team. And there may be some communities where the rescue task force is made up of all law enforcement personnel and that's fine, but you still have to divvy up the duties. Some of them have to be on security and some of them have to be on medical. And I just wanted to set that foundation before we go into talking about the CCP.Tom Billington:Absolutely. I've seen it where you just mentioned all law enforcement personnel. Sometimes some agencies have what we call TAC medics. So you have EMS-trained folks that are capable of filling that medical function when they go down range as the RTF.Bill Godfrey:Yeah, very good. So Tom, we're the first RTF. Let's just assume for this conversation that the four of us are RTF-1. We're the first ones down range, other than the contact team who's hopefully organized the casualty collection point or at least established the location, has got some security, has got that done. But we're the first ones that are going to punch through, so let's just kind of talk from that context. You guys are going to move us up, get us where we need to be. Tom, when we punch through the door, what's the first things on your mind?Tom Billington:Literal, earlier I took my app out of my phone, the Active Shooter Incident Management checklist, the app, C3 app. It tells you right here, once I'm stood up and I know who the team is and we're going down, one of the things I need to do is make sure tactical knows that I am deploying. I work for tactical, we are on a medical mission, so I need to make sure tactical knows where we're going and they agree with where we're going. And then once we get in there and we find the safe route, we have to know what are we going to do when we're in the room. Remember, if our makeup is two medical and two law enforcement, if that's our case, and we have seven or eight critical patients, are two medical personnel going to be able to handle this? No.So the first thing I want to do when I enter that room as an RTF is I'm going to take the lead, maybe might call it the capture collection point lead, CCP lead. I'm going to take the medical lead right off the bat and say, "Hey, I need more RTFs. I need them now. Let's not mess around." I'm going to call a triage and ask for what I need specifically. I'm not going to say, send me some more. I'm going to say, "Hey, I have three yellows, four reds, I need five more RTFs at this CCP." I get a response from triage. Yes, we copy that, we'll send it. Now my next job is I'm going to start my triage. That's where the law enforcement has already done a great job, hopefully. You want to talk about law enforcement triage a little bit.Russ Woody:On the law enforcement side, when we get there-Bill Godfrey:Russ, I'm going to bump into you there for just a second because I want to clarify what Tom was saying. He was saying earlier we need to notify tactical and I want to clarify those comments. So Tom and I, as the medical element, are on the radio with triage and the RTF team actually works for triage. What Tom was talking about with the tactical is, our security is on the radio with tactical.Tom Billington:Exactly.Bill Godfrey:And you need to let them know where you're moving when we get there, that's what Tom was addressing.Russ Woody:Absolutely.Tom Billington:Yeah. We kind of refer to the tactical position that air traffic controller, that person working tactical is going to give us the direction, the route where we need to get there. And then once we get there, we're going to get our medical personnel in that room and that CCP and then let them go to work.Bill Godfrey:And when we hit into the CCP and the numbers that Tom was talking about giving, we're going to give those numbers to-Tom Billington:Triage.Bill Godfrey:To the triage group supervisor. So just wanted to make that clarification. Russ, with that, talk a little bit about what we're hoping for law enforcement who've set up that CCP to done some triage ahead of time.Russ Woody:So hopefully the contact teams that we'll talk about in another podcast, I'm sure, have met some of the goals that are going to help us. And that is setting up that casualty collection point. And in doing that, they should have provided security for that casualty collection point. So they should be there providing that and we should be able to come in with our RTF and arrive safely. We have been guiding through and once we're there have that ability to then function as the lead in that room needs us to possibly for some time. But law enforcement, hopefully, has done some triage. We're only going to go red or green given that casualty count of those particular injuries and then started possibly some of the treatments that would be appropriate for law enforcement.Bill Godfrey:And of course, you mentioned the key there is we're not expecting law enforcement to go through and do full assessments. It's a click, red or green. If they're hurt and they follow your commands to get up and move to a particular location, that's a green. And if they didn't, that's a red. Done.Russ Woody:That simple.Bill Godfrey:Yeah, it really is that simple. So when we get in there, you mentioned, Tom, the importance of taking lead. And I want to visit on that for a minute. So you and I came up in a time, and I don't know, thank God we don't touch patients anymore really.Tom Billington:Yeah, I agree.Bill Godfrey:But we came up in a time where it was common for us to be the only medic that was covering an area that was covered for four or five ambulances. And so we ran into incidents on a regular basis where you were the only medic and you had essentially four, five, six patients you had to take care of. Maybe not a mass casualty in today's sense of mass casualties, but you had to provide multi-patient care. And over the last, I don't know, 20, maybe 30 years, 20 years, certainly, we have seen the number of paramedics in the field that are deployed really, really go up, which is a great thing. But the result of that is the frequency with which they need to manage multiple patients has really plummeted. And I think it's been a little bit of a lost skill, Tom.Tom Billington:The triage part has been a lost skill. Again, like Bill said, I've done triage in the field where I had to decide somebody's not going to survive. Now when you start getting a lot of paramedics in the room, they start looking at each other. So somebody has to take the lead and that should be that first RTF, a medical officer take the lead right off the bat. And a few things when you're taking the lead is, when I come in to the casualty collection point, I'm looking around. How did I come in here? What route did I take? What would be a good area, thinking ahead, where I might be able to set up an ambulance exchange point? Is there a closer door to my right that I didn't come in? Could that be a good ambulance exchange point? I'm thinking about that also. So now I'm thinking about my triage, thinking about a possible ambulance exchange point. I'm calling for more resources. Now, I'm going to start triaging the folks and start doing some treatment.Bill Godfrey:So-Tom Billington:Go ahead. Go ahead, Bill.Bill Godfrey:I was just going to say, tell me a little bit about why you want to think about the ambulance exchange point when you're coming through the door.Tom Billington:The ambulance exchange point is one of the areas that we know in our research, a lot of time is wasted. The clock is ticking and that is one area where we can save precious minutes. And since I am the first RTF in, I'm getting situational awareness of where I'm located in the facility. I have a good idea from walking in here, oh, I know that this might be a faster route. So that way I can work with law enforcement to get security set up for AEP, ambulance exchange point, rapidly, so we're not going to be waiting on that. We don't want to wait, we're fighting that clock continually. So always thinking ahead a couple of steps.Russ Woody:And we, as law enforcement, hopefully, will realize and talk with you on that and then pass that information on to tactical or the contact teams that are there on the ground with us and they will go and push out and establish that security at that AEP and hopefully maybe a corridor in between.Travis Cox:Yeah, I was going to say that's where that teamwork starts to come in as that RTF gets in that room and the medical treatment starts to happening. That's something that law enforcement can start working on is as you come up with a suggestion for where the AEP should or could go, we can provide that intel. Is that the safest route? Is it possible that we can secure that area? All those other factors that come in from a law enforcement perspective to make sure that we're working together to get the best possible location for the AEP.Bill Godfrey:Yeah. So let's talk about that for a second, Travis. On the law enforcement side, talk a little bit, the two of you, about what's involved in actually securing an AEP. Okay, so Tom and I go, "Hey, there's an exit door right there, it backs up to a parking lot. We'd like to use that as our AEP." What's involved in you guys actually making that ready so that we can get an ambulance moved up?Travis Cox:Well, I think one of the first things we have to consider from the law enforce side is what's the status of the suspect or the shooter? Is the suspect contained? Is the suspect down or is the suspect at large? Obviously, if the suspect's still at large and we don't know exactly where he or she may be, that's going to provide a lot more security elements or security questions that we have to take into consideration when we look at a AEP site bringing those patients outside. So I know, Russ, you've done a lot of that before. And once we take those patients outside, there's a lot of risk factors we have to take into consideration.Russ Woody:Absolutely. And it does. It's a resource drain if it's an area, and terrain will dictate if you have to push out quite a ways or if you can get on the edges of buildings and provide the security that's needed there. But certainly, it has to be done early because it won't take that Rescue Task Force long to get in and that first patient that they contact that is in real dire need and us fighting against that clock to now decide to move them out. And that's going to take some time to get that ambulance into the space and make sure we have it secured for them.Bill Godfrey:And I think that I wanted to highlight that, Tom, because I think it is one of the most consistent things that we see is that we forget about getting the ambulance loading area, what we call the AEP, the ambulance exchange point, and we call it the AEP instead of the transport loading zone because it requires security. It takes time to get that secured, that area, I don't want to use the word cleared, but to check that area and feel like that you guys have it under cover. And if we've waited until we're ready to transport and now we're doing that, we just pissed away 10 minutes.Tom Billington:Absolutely.Travis Cox:So if the shooter does go active, again, law enforcement already has a pre-planned situation or pre-planned idea of what they want to do, who's providing cover, who's going to address the threat, and then we can move forward from there. So those are things that we have to take into consideration on the law enforcement side, and communication is key that we're communicating what the plan is to our medical counterparts. So as we're moving those patients, they know what to expect if we get a shooter going active again.Russ Woody:And for the law enforcement on that AEP or on that scene, that immediate action plan could be as simple as, if there is a threat that starts again, the two of you are going to stay here and continue to secure this because we've made a promise that this is secure and we've got to keep to that to that Fire and EMS side and the patients we have there on scene. And then, okay, the other two or four that are in that scene, you'll be the ones that will go and go after that active threat.Bill Godfrey:I like it. Okay, so we're RTF-1, we've punched through the door, we've done an initial triage call quickly. We've identified an area that we think is good for an ambulance exchange point. We have handed that off to you guys as our security element. You're talking to tactical and working on getting that secured. It's time for you and I to go to, we called for the additional help, now it's time for you and I to go to work, pick it up from there.Tom Billington:And that's where our old fashioned triage from way back kicks right in. We have to decide, there's two of us right now using the triage method that we're using in whatever system we're in at that time, who's going to get treated first? What actions can we take immediately to help somebody sustain better? What other quick things can we do? But then we get down to the meat and bones and say, "All right, this person needs intervention now." And that's when we start doing some more advanced procedures. We don't want to go to town on the advanced procedures, folks. We want to get them in an ambulance, get them to a trauma center, but we can do some things that can keep that clock at bay. Some airway management, maybe portal decompressions or things like that.Bill Godfrey:Basic bleeding control, tension-pneumos, that kind of stuff that we need to deal with. The other thing that I want to mention, granted, it's a little bit of a pet peeve of mine, the most common triage system used by Fire and EMS across the country is the START triage system. And I hear people tell us on a regular basis, "What's your-" "Oh, we use START." Okay. And then you ask them a few questions and you realize, they've just told you that they use START and they have no idea what the flow chart is or what the criteria is for how to classify people as red, yellow, or green. And it leaves me going, "Okay, you say that you use START, but you don't, because you don't know what the criteria are. So what methodology are you using?" And before I move on from that, I do want to remind everybody that's listening, START has no scientific basis to it whatsoever. It was originally developed out on the west coast in response to training civilians who were going to be expected to do interventions in mass earthquakes. And somewhere along the line, we adopted it in the EMS system. And yet even though we say across the country, more than 50% of the people use START, I think I've had less than 2% of the EMTs and paramedics that I've asked that have been able to tell me what the criteria are. And so it's a huge gap. The other reality is, especially in a shooting, great, I use START, I used it correctly and now I have four reds, which one's the priority?Russ Woody:The judgment of what you feel has to happen and hopefully by then these other RTFs are showing up. And so that's when you can start saying, all right, this is my judgment. I can do the best for this person for their longevity to survive. And so that's how we do it. The other RTFs come in, and again, you're not off the hook when the other RTFs come in. You start assigning them immediately to the next patients that need to be treated. But also, remember, you got to talk to triage. Triage is your boss. Triage wants to know what's going on. Triage is saying to the RTFs, "Hey, how many reds do you have? How many greens do you have? How many yellows do you have? What's going on in there? What time is it?" All those things. So again, if you're the lead RTF, you have to think about that. You need to get the color codes of what you have to triage because they need to tell transportation for the ambulance counts. So we have to get that job done also. However, do not get hung up on colors. The triage colors will change. Some will go down, some will go up. We just want to get the best count out there as possible and get these folks out of there and get them into an ambulance as soon as possible.Bill Godfrey:Travis, you and Russ have both been coaches at the tactical position countless times where you're coaching tactical triage to transport. How many times have you seen triage and tactical get wrapped around the axle over the colors not matching what they were 10 minutes ago?Travis Cox:Oh, all the time. All the time. And you got to be cognizant of the fact that they are going to change and you just have to deal with it as it changes. So again, it's about beating the clock and reducing the clock as much as you can. Not so worried about the colors of the patients, but how quickly can you get the ambulance exchange points set up. How quickly can you get those patients on the move and get them to a trauma center.Russ Woody:Not only the color code, but also just the casualty count itself is going to vary as it goes along. Just because the contact teams gave you a count of 15, don't get hung up that we've only got 13 or 14 there. Where's the other? Or we must be missing-Travis Cox:Just get the resources there.Tom Billington:That's right.Travis Cox:Just get the resources.Russ Woody:Get the resources. And don't forget-Tom Billington:Because this comes up so much, I'm going to even stress it even further. I've had instances where the RTF is saying, "Hey, we're ready for an ambulance." And triage says, "Wait, how many yellows do you have?" No, we need to get these people to the hospital. So don't get wrapped up in that. And that's another discussion for triage and transport.Travis Cox:I think it comes down to trusting the people that you've sent down range. If whoever's in that room and is telling you what they need, if you're on the outside, you're triage or transported tactical, you got to trust the judgment of those responders inside the room because they have the best vantage point of what's going on and what's needed.Bill Godfrey:I need one more rig. So sometimes just in how we communicate, I think, can probably help that up. And I do want to highlight your point and make it loud and clear that first RTF through the door has got to provide the assignments for the other ones that are coming through, whether that's one more RTF, three more RTFs. If law enforcement sets up a cordon and we dump 15 medical people in there to do ... whoever's coming in, we need to tell them what we need done. "Hey, we've got three reds over there I haven't been able to get to. We're down to the reds. I need to know which one needs to go first." And to talk about that, I've got this kind of injury. I've got these kind of vitals, and have those conversations. So if it's maybe the second RTF coming through the door begins to help us finish up that assessment and that initial care, and then the third RTF coming through the door, they say, "Tom, what do you need? It's time to start moving people." Go ahead. Go ahead, Russ.Russ Woody:That's one of the things, too, you have to be careful of. I know you've seen it, Travis, I have. Be careful, that lead in that room is vitally important to not blurring lines between the casualty collection point and turning the AEP into a casualty collection point. We want to only move them out when it's time appropriate.Travis Cox:Good point.Russ Woody:So there's not going to be any delay getting them loaded for transport and moving them out. We don't want to take all of our 15 out and have them out there exposed to possible threats or elements. So that's one thing, again, that lead is vitally important.Travis Cox:Yeah, I was going to say another thing about that lead that's so critical, and we see it in training all the time. If someone does not take a lead role in that room, you see in training all the time, at least I've seen it in training all the time, that a patient may get reassessed two and three times over when they're ready to transport, but because no one's taking lead and there's no coordination within that room on the medical side, you're wasting time there just reassessing the same patient over and over when they're ready to be transported.Bill Godfrey:We didn't tag them. We didn't put a ribbon on them. We didn't mark them. We didn't. Yeah, that's a huge issue. And I also want to reinforce that because as medical guys, we're not typically trained in tactics. And you guys have heard me tell the story about how I learned what the X was. I had a patient that was down in the middle of a hallway that had exposure to about four rooms on each hallway. It was an X intersection. And I leaned over to start trying to take care of the patient and the guy I was with, it was my security goes, "No, no, no, no. We're going to move him." I go, "No, I need to take care of him." And I lost that argument and I got moved along with my patient into a room. And they're like, "You don't treat on the X." And I go, "What the hell's an X?" "Well, that was where that guy was standing when he got shot, and that's a bad place to be."And then afterwards, they took me out to the hallway and said, "Look at all these exposures." And I think what you're saying is critical. The AEP is a safe location. The CCP is a safe location, but if you take all of your patients out of the CCP and expose them to being laying on the sidewalk, you've taken them from a less secure place, which is an interior, believe it or not, everybody's always in a hurry to get out. You're safer on the inside with security posted than you are exposed to all those elements on the outside. And so on the medical side, we have to remember not to move them until we're ready. There's either an ambulance there or an ambulance that's immediately on the way. Move those out, which requires coordination for us among the RTFs to say, "This one's going next." We should be stacking them by the door. This red, this yellow, this green are going to go next. Whatever the numbers are going to be to try to balance our load. And so our natural tendency is to try to get everybody outside, but that goes against-Travis Cox:Yeah. We're more secure inside and we can secure the place better inside. So we want that rescue unit or that ambulance either en route or on station before we start to move. Obviously, depending on how far the room is from the AEP, that's going to dictate that. But we definitely don't want that ambulance just sitting there, nor do we want patients sitting outside waiting on the ambulance. So it's a timing thing.Russ Woody:Perfect world, the ambulance would stop rolling at the same time that the patient got to the back of the ambulance.Tom Billington:Classic touch and go.Russ Woody:Perfect.Bill Godfrey:I think, you know what, that's a really good way to kind of talk about and illustrate that. And I think as we are coming up on the end of our time here, I think as we wrap this up, the big thing to just kind of reinforce is underlying is that first RTF has a lot more responsibility than just medical care for the patients they encounter. They've got to take a leadership role. And if you happen to be a medic and a company officer, great. And if you're not, suck it up, buttercup. You're the first one through the door. And oh, by the way, it doesn't have to be a medic. EMTs, I've seen EMTs do magic.Russ Woody:Oh, yes.Tom Billington:And again, we have our handy dandy right here on my phone, Incident Management Checklist. It tells me, as the RTF, everything we just talked about. So if you start getting behind, pull that checklist out. What did I forget? What can I follow up on? It tells you all these points. Stick to them to get that clock from ticking too fast.Travis Cox:And then for my law enforcement friends, when we get in there, they're part of that contact team. There's a lot we can do before that RTF gets there. So as much as we can do, we've evolved as responders, we're carrying tourniquets. Some of us are carrying medical kits, so at least minimum we can triage the room from red to greens. And so we can give some information to the medics when they do get there, and that'll speed up the process to help speed up the clock.Russ Woody:Have that security in place, come up with your immediate action plan and start providing medical if you can.Travis Cox:Saving lives is everybody's job, not just medicals.Russ Woody:It is.Bill Godfrey:It is. And Russ, I think your point is well taken. Don't forget to post your security. If you've got a contact team of three or four, you can't all do medical. It's kind of like an RTF. You're splitting your function a little bit, but don't forget where you are. So well, let's talk about any closing thoughts. Anybody have, anything else they want to add?Tom Billington:Sometimes I just wish we could take a big stopwatch and put it around the neck of the person who's the first RTF, because you can save lives with time if you do things correctly. Follow that checklist, make sure the AEP is getting set up, make sure you're getting triage done and make sure you have resources coming in to help you. You can save lives just by that timing. So it's very important and it's an important issue to discuss.Russ Woody:Absolutely. To Tom's point, we can do certain medical treatments as law enforcement and the medical personnel on scene can do certain things too, but there's some things that can only be cured in an operating room. So moving them off that point and getting them there is key.Travis Cox:I'll say this because over half of my law enforcement career, I've been in a training role and you have to train this. You can't wait to disaster day to throw together RTF for the first time. So I would encourage all those agencies out there, whether it's on special events, on smaller incidents, but you got to put RTFs together, get law enforcement and Fire and EMS comfortable with working together, comfortable with trusting each other's judgment. And then when disaster day does hit, you'll be ready to go.Bill Godfrey:Yeah, Travis, I completely agree with you. We talk about how we work together all the time on calls and we do, but there's a difference between being on the same call and being integrated into each other's teams. And what we're talking about with a Rescue Task Force is the equivalent of you guys being with Tom and I when we roll up on a structure fire and we're like, "Okay, throw this pack on, grab the hose line and come right in behind us, it'll be fine. It'll be fine. Trust us." So if we don't practice that ahead of time and we don't work on that, it's going to lead to some challenges.Tom Billington:Yeah, training is key. Training is so vital to making that concept work, RTFs.Bill Godfrey:Gentlemen, thank you so much. It's exciting to be back at it again. I'm certainly glad that we're back doing podcasts again. Thank you for coming in and doing this. And to the audience, thank you for being patient with us as we've negotiated this last year of mass changing and we've tripled the number of deliveries we're doing across the country, which is super exciting. We're doing the Active Shooter Incident Management Advanced Class pretty much every week somewhere in this country, which is fantastic. But it brought with it's some growing pains, and so we fell off the wagon a little bit. But now that we've got our studios set up and we'll get some rotations done and get caught up on podcasts, I'm looking forward to being back on the regular.Travis Cox:Absolutely. We got big things on the horizon. We hope you guys are following us on social media and keeping your eye on us, and hopefully, we'll see you in a training class soon.Bill Godfrey:Ladies and gentlemen, thank you for joining us. And until next time, stay safe.

Description:Today,  Lee sits down with Tom Hale, CEO of ŌURA, which delivers personalized health data and guidance to make wellness and recovery part of your daily practice. Tuning in, you'll find out how Tom went from growing up with dreams of becoming a train engineer to discovering the OŪRA Ring and writing a letter to the board about why they should hire him as CEO. You'll gain some insight into Tom's journey as a leader, which started with executive positions at Macromedia and Adobe, to becoming President of Momentive, where he set enterprise strategy and led product growth. Join us as we discuss Tom's leadership style, why he says it's lonely at the top, how he got a crash course in fundraising from raising $40 million in less than a month, and so much more!Exclusive Deals from Our Sponsors:AWESOME CX by Transcom provides high touch, personalized customer experience services to consumer brands of any size! Email Lee at lee@stairwaytoceo.com to learn more about their award-winning services and Awesome Coffee Chats.  In This Episode You'll Hear About:•   [02:29] Tom's upbringing in a “dusty town” and his love for trains (and Dungeons & Dragons).•   [08:21] What sparked his interest in the impact that business and tech can have on society.•   [10:42] Some of Tom's early jobs, including computer consulting and summarizing scripts.•   [18:54] The importance of learning on the job and how he went from Adobe to Second Life.•   [24:23] What Tom learned about the gig economy from his time at HomeAway.•   [26:27] How losing sleep led him to discover the Oura Ring and how it improved his health.•   [36:49] The story of how Tom went from a customer of Oura to the company's CEO!•   [44:05] Challenges facing newbie CEOs and the value of having a leadership mandate.•   [46:07] Little-known realities of being CEO, including the loneliness that comes with it.•   [51:44] Oura's company values, which encompass a spirit of collaboration and aiming higher.•   [53:35] Viewing the fundraising journey as a lesson in what investors find compelling.•   [55:42] Insight into Oura's vision for the future: from sick care to human care.To Find Out More:ŌURATom Hale on LinkedInTom Hale on XLee Greene on LinkedInStairway to CEOStairway to CEO on InstagramQuotes:“Pulling on the threads of technology, its impact on society, how people change because of technology, and [my experience] with personal computers – it came together and led me on the path that I'm on today.” [0:10:24]“They put me in [a product management job at Macromedia], and it was probably my [biggest] learning-on-the-job moment, figuring stuff out. I remember some moments of high anxiety because I was like, ‘I have no idea what I'm doing!'” [0:17:45]2“Early in your career, if you're at a company where there's more work than there are people to do it – you can move up really quickly in your career.” [0:19:17]“[When] I went to HomeAway, I was captured by the idea that you could rent a property to someone over the internet and they would come and stay in it. It was an interesting confluence of what we today call the gig economy.” [0:25:22]“For me, during that period of losing sleep, [the Oura Ring] really changed my life.”  [0:27:57]“That kind of power, giving your body a voice, is central to what Oura does.” [0:36:40]“It was all very rational and logical, but there was a strong intent behind [my letter to Oura]. Sometimes, you get that intent coming through and people say, ‘Here's somebody who's motivated.' And motivation counts.” [0:38:53]“I get most excited about working on products that I can understand, touch, and feel and [that are] relevant and relatable – on a really human level.” [0:39:43]“The role of a CEO sometimes is to go against the grain.” [0:47:14]“Our big vision is: how do we become part of the behavioral change that improves health outcomes, that transforms the healthcare industry from one where it's about sick care to something we call human care?” [0:56:14]

Tom Martin is the CEO at Glance, a CX and contact center strategist, product lifecycle expert, and partnership builder. Tom has led Glance through a successful “pivot,” transitioning from a small business screen share tool to a provider of omnichannel visual engagement solutions for some of the largest enterprises in the world.  Since that pivot, Glance has experienced multiple years of 70% year on year growth. Prior to joining Glance in 2013, Tom spent over a decade at Verizon building and managing strategic partnerships. Outside of the office, Tom is an avid backcountry skier, mountaineer and competitive cyclist.   Questions  •  We always like to give our guests an opportunity to share in their own words, a little bit about their journey, how you got to where you are today. •     Now, could you tell our audience a little bit about Glance and what it is that your company does? •  Can you share with our listeners a little bit about how it is that you can still integrate personal experiences or personal connection with emotion even though we have so much of our connectivity being done in a digital space. •  What is your view on empathy? And do you believe everyone has the ability to exercise it? And if not, what are some tools that you believe can help to strengthen that particular competence in a team member? •  Can you also share with us what's the one online resource, tool, website or app that you absolutely can't live without in your business? •  Could you also share with us maybe one or two books that have had a great impact on you, it could be a book that you read a very long time ago, or even one that you've read recently. •  Could you also share with our listeners, what's the one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people. •  Where can listeners find you online? •  Now, before we wrap our episodes up, we always like to ask our guests, do you have a quote or a saying that during times of adversity or challenge, you'll tend to revert to this quote if for any reason you got derailed or demotivated, this quote will help to get you back on track. Do you have one of those?    Highlights Tom's Journey Tom shared that he's always been fascinated with people which drew him down the path of really understanding what people like, how people buy, he cuts deep into sales and marketing early in his day. And no matter what he was doing, he was always interested to understand how to connect with other people. And the part of like connecting with other people, as you realize that as we have moved from business where we were always together, like you walked into a store you connected with people, you learned a lot of information when someone walks through the door. If you're in a clothing store, you could size them up and be like that person's this size jacket. And you could also recognize all the other cues.  It could be like Valentine's day or the day before, and a gentleman walking in and he's in the women's section. There's all that context that you get. So, you understand, like the challenges that businesses today have when you start to move, sometimes completely into the digital realm.  And so, it's sort of been an area of focus of his, throughout his career, just understanding people. And in today's landscape of customer experiences, where the battleground is no longer a product, it's really the experience that people have.    About Glance and What Your Company Does? Tom shared that they are a in-brand collaboration platform that brings real human beings into a digital space, to be able to provide that personal connection at just the right moment. And that translates into thinking about any type of a journey that a customer is doing, where it could be better served by bringing a human being in, so many people have become more digital native and of course, the familiarity of digital tools has skyrocketed with the pandemic because people, that was the only modality that they had.  But now you realize that, instead of thinking about how do I actually do something, it now comes down to what advice do I need to complete something. And can I reach out to get advice, guidance from someone who can help me understand the inner workings of something, demystified fees, whatever it might be. And that's what they focused on doing is really bringing the digital and the human elements together.   Integrating Personal Experiences or Personal Connection with Emotion Even Though Our Connectivity is Being Done in a Digital Space Me: So, that's what Glance is all about. Now, at the beginning when you were explaining about your personal journey, how you got to where you are today, you mentioned something that piqued my interest, which was the connection that you make with someone, really getting to know that individual and connecting on a personal level.  Now, a big part of customer experience, I believe is an emotional connection that you have with someone and I do believe people buy from organizations that they like and love, and there's some emotion that's there that's driving them to want to do business with that organization.  Can you share with our listeners a little bit about how it is that you can still integrate personal experiences or personal connection with emotion even though we have so much of our connectivity being done in a digital space?  Tom shared that the things that we talk about today and also where things are headed, that are going to be supported by technology is recognizing that today….customers are forced to really be in the driver's seat to go down in many of the different channels.  And many times, if you ask someone, have you had a good experience with a chatbot? If it's outside of something that's very simple, like, what are your hours of operation, oftentimes leads them to switching channels to get somewhere else. And when you think about the emotional component and realizing that if we're able to meet the customer where they are versus forcing the customer to go through many different channels to find out that they can't get what they need done, either abandoned, or they come up with another channel, like making a phone call that maybe goes into a centre, or into a store.  And the part about like emotion is realizing that, what if we want to insert the human being into the journey at a certain spot, or maybe in a couple different spots, where you can provide that level of connection or empathy really demonstrating genuine care and understanding towards the customers' needs and concerns.  And the part of what we've experienced over the past number of years is this idea of we need to deflect away from those channels because they're inefficient. But we also recognise that while digital is becoming better at getting information, at helping people through certain workflows, there are moments in a journey where, “If I could just talk with you to be able to understand something to help me make a decision.” Because oftentimes, you think about what a bot can do, it's going to be doing things based on information it knows. And many people don't necessarily want to share everything about their personal life, they're going to hold it guarded until they actually speak with someone to say, “Hey, this is what my situation is, is this going to meet my needs? Is this going to help me live my best life? Should I go and get this mortgage.”  And so, emotion has a bunch of different components and he thinks of how Forrester thinks about these things, empathy being the most important part, but also having bankers or agents or specialists, be able to not just combine the empathy, but also be given the empowerment to actually solve a problem.  And today, there's a lot of focus on things like personalization, really tailoring interactions to meet a specific customer's preferences and expectations. And also realizing that people take the shortest path, like water, they take the path of least resistance.  And so, finding ways that we can delight a customer, how we can simplify the process and oftentimes, once you get so far, being able to connect with someone, you realize that wow, I am interacting with a real business, with real people, and he likes to say that people want to do business with people that they know, like, and trust, it's an important aspect.  And when he's connecting with you, and he goes, “Gosh, I can have a personal connection with you, I can now have a better relationship with the business because you're now representing the business, you might be better representing the product or service that I'm buying.” And so, it becomes multi-dimensional when you're able to connect with a human being not just personal one on one, but it just changes your view of the business. Me: Agreed. And so, the human connection is even more important now I believe as you were mentioning just now, different interactions that customers have with a business, because then they feel more connected to that business, they feel like somebody's actually listening to them and they're being heard.  Tom agreed and stated that he thinks one of the challenges that businesses today are facing is really going forward is how to infuse that human element into the digital experience and realizing that it's not a oh, digital failed, now we're going to go to a human being. It's how do we bring these things together so that while we're in that immersive experience, while we're in the digital channel, you suddenly have multiple modalities.  And as we start to think about data, and when businesses start to go, oh, yeah, we have a lot of data, but then it becomes, wow, the data lives in so many different places, how do we organize it? And how do we actually take information and insights that suddenly become actionable?   For many businesses, they realise, “Wow, we have some work to do, there's some homework, there some clean-up, there's things that we need to do.” But when you start to think about understanding what your customers are doing, and you can design an action, a journey, an experience for a customer that's informed by data that suddenly says, “You know what, we're going to create that the high speed lane on the highway, we're going to clear all the clutter.”  Because many times when you interface with a business, it's almost like a labyrinth, someone designed these things, you have to go left or right, straight, backwards, it feels like and you realize that they were designed for a variety of different things that require clicks and navigating through different things. But what if that data and some of the design informs a better journey that streamline saves you time, that gets you just what you need, and brings the human being into it? He thinks that's really the future of where we're headed, there's a lot of work to be done to get there.   What is Empathy? And Tools That Can Help Strengthen Empathy in a Team Member  Me: Agreed. So, you also mentioned in your explanation of personal connection, empathy and it's definitely something I believe that is critical for customer experience, especially for organizations, you have some industries that need empathy more than others, I do believe every industry needs it. But I think some needed even more, for example, like the healthcare industry, but what I wanted was your insight as a CEO, you sit at the top, I'm sure you integrate with your team members at all different levels, but it's important to kind of hear from the leader of an organization, what is your view on empathy? And do you believe everyone has the ability to exercise it? And if not, what are some tools that you believe can help to strengthen that particular competence in a team member? Tom stated that it's a really important piece. And he does think empathy is something that you can lead with, it's almost similar to like a value that they have there in the company, which is like assuming positive intent. But having empathy, which is, can you walk a few steps in the other person's shoes, the customer's shoes or a colleague, and he thinks there are people that are higher on the they'll call it the EA spectrum that they just have a higher sort of emotional quotient, EQ is the phrase.  And he thinks the part that we're starting to see is, what if there are things that can fall into the category of having information that based on the conversation that is being had, you can have tips and tricks, you can have information that's being done. And this is where technology, imagine natural language translation is working to listen to the conversation and is helping coach the specialist to have a better conversation. It can listen for tone, it's doing the translation on the actual words, and can bring information in to the conversation to recommend to the specialist how to have a better conversation.   And part of empathy is demonstrating that genuine care, but also, it falls short, if you're not empowering the people that are delivering the empathy. Because empathy without empowerment can work in the opposite direction, it can actually be kind of like a falsehood. You say you're sorry, but you're not willing to actually do anything to help me out and so you really need to couple those things together, and be able to solve problems, to be able to get the customer where they need to go as efficiently as possible.    App, Website or Tool that Tom Absolutely Can't Live Without in His Business When asked about online resource that he can't live without in his business, Tom shared that the thing that he finds with modern day smartphones, is probably he can't live without his smartphone more than anything because he suddenly have access to all the different systems personally at his fingertips. His business phone can ring, he has access into things that need to be HR or finance for approvals. But he feels like we're now in this world where mobility has created this opportunity to be connected wherever you need to be connected. He knows that's a bit of an overarching statement, but he feels like the mobile device has really become a game changer for so many people in business because it gives you access and information at your fingertips. Me: All right, so your mobile phone is your tool. All right, love it.   Books that Have Had the Biggest Impact on Tom When asked about books that have a great impact, Tom shared that one that he read a long time ago that he still thinks today is amazing. An author who we see in the New Yorker, Atul Gawande, he wrote a book called The Checklist Manifesto: How to Get Things Right. And it really went through a process of just understanding what are the things that need to be done, and he speaks from the voice of a surgeon and thinking about performing surgery on someone, and to have the right outcomes, there's a checklist, and there's so many things within a business that can be assisted and aided and improved by doing things around a checklist.  Another book that he just finished that he really liked is 10x Is Easier Than 2x: How World-Class Entrepreneurs Achieve More by Doing Less by Dan Sullivan, and the concept of that is pretty simple, in that 2x is very easy to see, you and I can say, “Oh gosh, we need to do 2x more.” It's just a matter of like working harder, a few things that you streamline, but it's something that you can see how to achieve 2x. To achieve 10x, oftentimes, you have to say, “Gosh, we're going to have to do a lot of things differently. And first and foremost, we're going to have to stop doing a lot of things.”  Because to 10x isn't to say we're going to 10x everything, it's one of the most important things we're going to 10x and it means that all the other things don't matter as much. In fact, some of those things can be eliminated, stopped, it can be deferred, you can hand it off to someone else to do but it's really about how to think about 10xing anything, your personal life, your business.  And if you think about the 80/20 principle, it can be applied in so many different ways. You really think about saying, “Gosh, to 10x, I've got to put 100% of my energy on the 20% of my life or my business, which means I've got to figure out how to deal with removing that 80% that gives me that 10x leap.”  And then the last one, this is a fun one. He bought this for his daughters, Kevin Kelly, one of the founders of Wired Magazine, it came out in the beginning of May. Excellent Advice for Living: Wisdom I Wish I'd Known Earlier. He loves this book, it's something that you can open up every day and get a little seed that can grow an idea in your head, it's a fun little book to have on the side of his desk.    What Tom is Really Excited About Now! When asked about something that he's excited about, Tom shared that probably the thing that's the most exciting is something that, you think about the parts of any type of business, they've spent so much time really thinking about how do they build great experiences, but what people want to know more than anything else, is when and where should we have those great experiences. And the part of that is to understand where people need help. And there's a piece of this, which is realizing that oftentimes people and human beings want to be able to do things and they don't necessarily rely on or can understand all the information, all the cues.  And so, if they as a company can figure out how to help businesses know when and where to have experiences that can transform how they compete, and how they deliver an exceptional experience that really puts them at the forefront of where they're going as a business.  And in doing that, a lot of this work that they're doing is really informed by taking a more data centric approach. And so, they're spending a fair amount of time really rethinking how we look at things. They've always looked at them through a few sets of lenses and now they're really taking a step back and saying, “You know what, we're going to look at the same thing. But we're going to look at it through a different set of lenses to really rethink how we approach those things.”  Because oftentimes, inexperience happens because a lot of other things have informed that experience as to like when and where it happens, didn't just happen. It happened because of a lot of other things. And if they can understand what the best things are, then they can inform more frequently and consistently how to have them to deliver the right outcomes.   Where Can We Find Peter Online LinkedIn – Thos Martin              Quote or Saying that During Times of Adversity Tom Uses When asked about quote that he tends to revert to, Tom shared that there's a quote from Scott Peck. And he's also thinking about one other one, but the one from Scott Peck is pretty simple, and it rings true. But when you talk about adversity, the quote is, “Life is difficult. This is a great truth, one of the greatest truths. And it's a great truth because once we truly see this truth, we transcend it. Once we truly know that life is difficult, once we truly understand it and accept it, then it no longer becomes difficult.”  And so, as you realize that there's another part of this about optimism, optimists view challenges and hardship as temporary things that can be overcome. And so, he's a big believer in optimism because to get anywhere, you must first imagine it, you must first dream it and then you can work towards that dream. And then that dream can become a reality. And it doesn't mean that there aren't going to be challenges or pitfalls along the way, but you recognize that if you believe that those things are only temporary, you can continue to thrive.   So, we want to thank you so much, Tom, for taking time out of your very busy schedule and coming on this podcast, sharing all of this great information, what your company does Glance, your views as it relates to creating that personal connection, ensuring that the digital is interceding in a very great way with the human connection, because both need to work together in order to deliver that fantastic, exceptional experience that we want our customers to have. And of course, to be very intentional about designing that experience in a way that our customers actually value the efforts and the experience that we've created for them.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Links •     The Checklist Manifesto: How to Get Things Right by Atul Gawande •     10x Is Easier Than 2x: How World-Class Entrepreneurs Achieve More by Doing Less by Dan Sullivan •     Excellent Advice for Living: Wisdon I Wish I'd Known Earlier by Kevin Kelly   The ABC's of a Fantastic Customer Experience Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners  Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience! 

What Tom lacks in height, he more than makes up for in box office receipts. Mr. Cruise has done it again, as Mission Impossible: Dead Reckoning is tops at theaters worldwide. The fellas were in attendance and they have thoughts! AAWA the Actors Union has joined the Writers on the picket line and Charlie has broken down all the reasons why and mulled over what we can expect in the coming months, while Jon just figures out what to do when the earth quakes and the poison arrows fall from the sky, and the pillars of Heaven shake. He pitches HIS Big Trouble In Little China sequel!

Tom Rauen is an entrepreneur and investor with a passion for community, marketing, and innovation.  Tom has grown his real estate portfolio from 0 to $48 Million in a short period of time. His portfolio consists of big name tenants such as Starbucks, Arby's, Applebees, Jimmy John's, and FedEx.Tom is the founder and CEO of 1-800-Tshirts.com, a 3x Inc. 5000 company, Fast Food Landlord, Rauen Capital, co-founder of Shirt Lab, Midwest Luxury Limos, Dimensional Brewing Company, and a partner in the Field of Dreams movie site.Tom and his wife Amanda started the Rauen Family Foundation with a mission to give back to the community with their signature event Mac & Cheese Fest™. And he is an endurance athlete who has run and won multiple 50 and 100 mile races.Now Tom launched a fund for busy professionals like you to create monthly passive income by partnering in commercial real estate deals and will share an opportunity of how you could be a part of it at the end of his interview today.Enjoy hearing about:- How Tom buys NNN properties with seller financing - What Tom looks for in a location for a property- Why renewing an existing tenant at a lower rate might be better than finding a new tenant at a higher rate- How to gauge whether or not a tenant will likely stay at the end of the lease- Plus tons moreConnect with Tom:Linked InFast Food Landlord Support the podcast by making a monthly donation through Patreon. When you contribute, you'll get access to bonus content not available anywhere else. If you enjoyed this episode, you would probably enjoy reading my weekly newsletter. Every Friday, you'll get a behind the scenes look at my investing, including current events in commercial real estate, deals I'm working on, and random personal things going on in my life. It's a super quick read and you can unsubscribe anytime. - Jonathan Subscribe to the newsletter here: www.thesourcecre.com/newsletterEmail Jonathan with comments or suggestions:podcast@thesourcecre.comOr visit the webpage:www.thesourcecre.com*Some or all of the show notes may have been generated using AI tools.

In this special episode, William Green shares several fundamental, life-changing lessons that he's learned from his conversations with Charlie Munger, Mohnish Pabrai, Tom Gayner, & John Spears. The focus here is on powerful insights that can guide & enrich you both in business & life.IN THIS EPISODE YOU'LL LEARN:00:00 - Intro02:37 - Why Charlie Munger thinks being ethical is a huge competitive advantage 17:16 - Why Munger urges you to get “toxic people” out of your life, & do it fast.24:52 - How Mohnish Pabrai forges strong relationships based on trust & fairness and how Mohnish's success is built on David Hawkins' insights in “Power vs Force.”36:09 - What William Green learned from Hawkins' books that changed his life.46:36 - Why Munger won't indulge in destructive emotions like anger & envy.57:32 - How Markel CEO Tom Gayner infuses his business dealings with timeless values.1:06:33 - How Tom operates by initiating trust & then assessing whether it's deserved.1:16:23 - What Tom looks for when appraising a person's integrity.1:25:18 - What John Spears learned from Quakerism that guided him in business & life.Disclaimer: Slight discrepancies in the timestamps may occur due to podcast platform differences.BOOKS AND RESOURCESTune in to William Green's full interview with Mohnish Pabrai or watch the video.Listen to William Green's full interview with Tom Gayner or watch the video.Tune in to William Green's full interview with John Spears or watch the video.Listen to William Green's interview with Daniel Goleman & Tsoknyi Rinpoche or watch the video.“Power vs Force” by David Hawkins.“Letting Go” by David Hawkins.“Transcending the Levels of Consciousness” by David Hawkins.William Green's book, “Richer, Wiser, Happier” – read the reviews of this book.William Green's Twitter.NEW TO THE SHOW?Check out our We Study Billionaires Starter Packs.Browse through all our episodes (complete with transcripts) here.Try our tool for picking stock winners and managing our portfolios: TIP Finance Tool.Enjoy exclusive perks from our favorite Apps and Services.Stay up-to-date on financial markets and investing strategies through our daily newsletter, We Study Markets.Learn how to better start, manage, and grow your business with the best business podcasts. P.S The Investor's Podcast Network is excited to launch a subreddit devoted to our fans in discussing financial markets, stock picks, questions for our hosts, and much more! Join our subreddit r/TheInvestorsPodcast today!SPONSORSInvest in Bitcoin with confidence on River. It's the most secure way to buy Bitcoin with 100% full reserve custody and zero fees on recurring orders.If you're aware you need to improve your bitcoin security but have been putting it off, Unchained Capital's Concierge Onboarding is a simple way to get started—sooner rather than later. Book your onboarding today and at checkout, get $50 off with the promo code FUNDAMENTALS.Have the visibility and control you need to make better decisions faster with NetSuite's cloud financial system. Plus, take advantage of their unprecedented financing offer today - defer payments of a full NetSuite implementation. That's no payment and no interest for six months!Send, spend, and receive money around the world easily with Wise.Having physical gold physical gold can help if you have an IRA or 401(k)! Call Augusta Precious Metals today to get their free “Ultimate Guide to Gold IRAs" at 855-44-GOLD-IRA.Choose Toyota for your next vehicle - SUVs that are known for their reliability and longevity, making them a great investment. Plus, Toyotas now have more advanced technology than ever before, maximizing that investment with a comfortable and connected drive.Let OneSkin work deeper than surface level and promotehealthier skin from the inside out. Get 15% off OneSkin with the code WSB.Make connections, gain knowledge, and uplift your governance CV by becoming a member of the AICD today.Support our free podcast by supporting our sponsors.HELP US OUT!Help us reach new listeners by leaving us a rating and review on Apple Podcasts! It takes less than 30 seconds, and really helps our show grow, which allows us to bring on even better guests for you all! Thank you – we really appreciate it!See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Passionate about custom travel and creating unique travel experiences for his clients, Tom Casey is a longtime expert on travel to Ireland and the British Isles and, more recently, has explored many regions of Scandinavia—including Norway, Iceland, and the Faroe Islands. Tom runs Old Sod Travel along with helping manage Scandinavian Travel. On this episode of Destination on the Left, I talk with Tom Casey about the business strategies that have made his travel companies successful, including focusing on your niche, hiring and nurturing a good team, and building reliable partnerships overseas. We also discuss how his business weathered the challenges of the pandemic to make 2023 their best year yet. What You Will Learn in this Episode: Why Tom left the corporate world at age 50 to run his own business How Tom's companies have evolved over time and why finding the right niche was of huge importance to their core business strategy Tom's team's commitment to creating exceptional travel experiences and how it really differentiates his company What Tom is doing right now to make 2023 his strongest year yet, and the unique, authentic features of their brand Some of the fabulous partnerships Tom has built with suppliers in Ireland, Scotland, and Scandinavia Fine Tuning Your Niche One of the key strategies that has fueled the growth of Tom Casey's business is finding and honing in on a specific niche. Tom emphasizes the importance of fine-tuning what you want to do and excelling at it. This approach has allowed his company to focus more on delivering exceptional client experiences. Old Sod Travel and Scandinavian Travel prioritize providing high-quality vacations, and because of this, they often invest in sending employees to business meetings and conferences in Ireland, Scotland, and Scandinavia, enabling them to gain firsthand experience and build confidence in selling their offerings to potential travelers. The positive feedback in the form of five-star reviews further reinforces the company's commitment to delivering outstanding vacations and fuels their passion to continue excelling in their niche. A Committed Team Tom Casey's business model includes a unique approach to his team, which has evolved over time. Initially, he hired stay-at-home mothers due to budget constraints, and one of them eventually became his business partner. They recruited friends with similar backgrounds, creating a social and enjoyable work environment. The workforce genuinely cares about clients and understands the travel style they sell, which aligns with their own experiences. This inherent understanding makes it easier for them to recommend luxury accommodations and convince clients that the extra expense is worth it for a truly satisfying experience. Truly Customizable Tours The flexibility granted to employees, such as working a few hours in the morning to communicate and collaborate, allows for customization and personalized trip planning. Unlike other companies that claim customization but offer limited options, Tom's team goes the extra mile, traveling with clients and making themselves available whenever needed. Their commitment to building relationships and providing comfort to nervous first-time travelers sets them apart from the competition. Resources: Website: https://www.oldsodtravel.com/ Website: https://scandinaviantravel.com/ We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more of. Here is a quick tutorial on how to leave us a rating and review on iTunes!: https://breaktheicemedia.com/rating-review/

June 8th 2023 - Happy National Best Friends Day!! We're discussing the most important thing in the world right now. What Tom said to Arianna on Vanderpump Rules! We've got the Dish, a Group Therapy letter, Random Acts of Kindness and more!

Comedian Tom Papa chats with Trey Elling about WE'RE ALL IN THIS TOGETHER...SO MAKE SOME ROOM. Topics include: Performing at the Comedy Mothership (0:37) Whether Tom enjoys writing books (4:38) The idea of being ‘normal' (6:32) Parenting (9:41) The unwritten rules of #2ing yourself (10:47) Regret (13:37) Dying of jazz and laughter (17:55) Feelings (20:56) The disappearance of basic manners (27:24) Airplane pet peeves (30:04) Coaching the Special Olympics, hypothetically (31:19) True love usually takes time (33:10) What Tom hope's they'll say when he's gone (36:35)

This episode Is a masterclass in building and growing a successful contractor business. Tom Reber has decades of experience as a contractor, coach, and training company owner. Tune In To Learn: Why Tom wakes up every day and goes to war with what's between his ears. Why most people will always be limited in their success Accidental Brilliance Why it's important to own your crap (and also your greatness) Why vulnerability is actually a strength in business Why business is only a part of what Tom and his team help their clients with Self-Awareness as a key ingredient for success Working hard isn't your problem. _____ is. What Tom means when he says you're stealing from your family The risk of focusing on our business too much The misconception about selflessness Most of issues that we all have are Friendly Fire Why your customers F with you, and how to put an end to it “Sell like you're independently wealthy, and market like your next meal depends on it.” How to calculate your gross profit and break even targets Why it's important to position yourself in a category of 1 What Sell Unafraid really means The 2 most important words in business How specializing your services can turbo-charge your growth The important thing to do before you scale (if you don't, it will hold you back) How to apply the ‘Small Hinges Swing Big Doors' philosophy to growing your contracting business The question to ask yourself if you really want to have an impact in your business and your life Why it's CRITICAL to have a proven process, share it with your prospects, and stick to it. Why your attachment to trying to be good at everything is holding you back. How good marketing makes your sales much easier and more profitable. How to look at your marketing in terms of an investment and not an expense. You say you're doing it from your family, but are you in reality stealing from your family? One of the fastest and most effective ways to build more trust with your market. Tom and Joe's tips for figuring out the whole ‘Work-Life Presence' question. You prioritize your customers. But do you prioritize your family? How Tom creates space to continue to have an impact on so many people. Check out The Contractor Fight: Home - The Contractor Fight Connect With Tom on Instagram: https://www.instagram.com/realtomreber/ Learn More About Contractor Dynamics: Home - The Contractor FightHome - Contractor Dynamics

When it comes to real estate and taxes, many investors just don't know what they're doing. That lack of education and understanding could cost them a lot of money. There are multiple reasons someone might have yet to learn about how taxes affect their bottom line, and sometimes, it just comes down to them not being ready. But if you are prepared to learn, knowing some simple tax rules as they apply to businesses could save you a lot of money and go a long way toward helping you continue to build wealth. In this episode of Zen and the Art of Real Estate Investing, entrepreneur, bestselling author, Rich Dad advisor, and international tax authority Tom Wheelwright joins Jonathan to talk about how tax knowledge can put your real estate investing career on a new trajectory. His book, Tax-Free Wealth, is a bestseller, and his new book, Win-Win Wealth Strategy, is a Wall Street Journal and USA Today bestseller. Tom explains one of the secrets to building real wealth and why the U.S. government wants you to pay fewer taxes. In this episode, you will hear: Why people don't know what they're doing with taxes and real estate investing You have to be in partnership with your accountant What Tom's WealthAbility System is, and how CPAs can use it to make their work easier Where new real estate investors get it wrong with their asset setups The impact of depreciation and cost segregation How Tom discovered accounting and why he says taxes don't have to be difficult His book, Tax-Free Wealth, what inspired him to write it, and what his new book, Win-Win Wealth Strategy, is about The Declaration of Financial Independence and the freedom wealth can give you Tom's first exposure to real estate investing and when he began investing His partnership with Robert Kiyosaki and how they met Why investing isn't nearly as complicated as people think and his advice for new investors A big mistake that real estate investors, in general, are making Follow and Review: We'd love for you to follow us if you haven't yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We'd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast. If you enjoyed this episode, we've created a PDF that has all of the key information for you from the episode. Just go to the episode page at http://www.trustgreene.com/podcast/zen/042 to download it. Supporting Resources: Tom Wheelwright's website - tomwheelwright.com LinkedIn - www.linkedin.com/in/tomwheelwright Wealthability - www.wealthability.com The Wealthability Show - podcasts.apple.com/us/podcast/the-wealthability-show-with-tom-wheelwright-cpa The Win-Win Wealth Strategy -winwinwealthstrategy.com Tax-Free Wealth - www.amazon.com/Tax-Free-Wealth-Massive-Permanently-Lowering/dp/1947588052 Who Not How - www.amazon.com/Who-Not-How-Accelerating-Teamwork/dp/1401960588 Rich Dad CASHFLOW Board Game - www.amazon.com/CASHFLOW-Board-Exclusive-Strategy-Delivered/dp/B00M085AMI Website - www.streamlined.properties YouTube - https://www.youtube.com/c/JonathanGreeneRE/videos Instagram - www.instagram.com/trustgreene Instagram - www.instagram.com/streamlinedproperties TikTok - www.tiktok.com/@trustgreene Zillow - www.zillow.com/profile/Streamlined%20Prop%20eXp Bigger Pockets - www.biggerpockets.com/users/TrustGreene Facebook - www.facebook.com/streamlinedproperties/ Email - info@streamlined.properties   Episode Credits If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com Let them know we sent you.  

Tom Randall and Sam Van Boxtel are back on the podcast to discuss all things YouTube! We talked about YouTube as the future of climbing media, why Shawn Raboutou's vlog is such a big deal in climbing right now, why I started a channel for The Nugget, how much money YouTubers make, the keys to being successful on YouTube, top advice for all content creators, and much more!Check out The Nugget on YouTube:youtube.com/@thenuggetclimbingTom's Other Episodes:EP 75: Tom Randall (June 21, 2021)Follow-Up: Tom Randall (Feb 17, 2022)Sam's Other Episodes:EP 134: Sam Van Boxtel (Sept 5, 2022)Check out PhysiVantage!physivantage.com (link includes 15% off coupon)Use code "NUGGET15" at checkout for 15% off your next order!Check out Chalk Cartel!chalkcartel.comUse code "NUGGET" at checkout for 20% off your next order!Check out Grasshopper Climbing!grasshopperclimbing.cominstagram.com/grasshopperclimbingTell them I sent you to save $500 off a fully kitted out 8'x10' Grasshopper board! Check out Athletic Greens!athleticgreens.com/NUGGETUse this link to get a free year's supply of vitamin D + 5 travel packs! We are supported by these amazing BIG GIVERS:Leo Franchi, Michael Roy, David Lahaie, Robert Freehill, Jeremiah Johnson, Scott Donahue, Eli Conlee, Skyler Maxwell, Craig Lee, Mark and Julie Calhoun, Yinan Liu, and RenzollamaBecome a Patron:patreon.com/thenuggetclimbingShow Notes:  thenuggetclimbing.com/episodes/tom-and-samNuggets:0:08:10 – Pee bottles, Tom's advice for vanlife peeing activities0:10:11 – The Ultimate Peeing Van Bodily Fluid Dilema0:12:57 – Welcoming Tom and Sam back on the podcast, and their other episodes (see show notes for links)0:13:59 – Tom's busy life, and being extremely intentional about what he chooses to do0:15:58 – Tom's quest to find the ultimate climbing  experience in a single pitch, and climbing ‘Once Upon a Time' E90:20:04 – Why are we recording an entire episode about YouTube?0:23:49 – How often Tom gets recognized from YouTube, and why he's so interested in where things are going0:26:10 – It's still early on YouTube0:28:32 – Why is Shawn Raboutou starting his Vlog one of the biggest things to happen in climbing media in recent years?0:33:11 – Why more pro climbers will likely move over to YouTube, and YouTube vs. Instagram payouts0:36:35 – Why is YouTube the future of climbing media?0:40:50 – Why long-form podcasts are similar to YouTube vlogs0:43:44 – Why I launched a YouTube channel for The Nugget (link in show notes!)0:46:20 – Why YouTube wins over static content0:49:46 – What Tom has learned from growing the Lattice Training channel0:52:57 – The importance of packaging your content well, the behind-the-scenes of YouTubing, comparing Anna Hazelnutt and Adam Ondra's channels, and how much it costs to run a YouTube channel1:00:25 – How technology levels the playing field for content creators1:01:49 – How much do people make on YouTube, and where does the money come from?1:07:27 – The keys to being successful on YouTube1:12:55 – How hard Magnus Midtbø works to make his channel successful (see show notes for his podcast episode)1:14:09 – Sam's 3 keys to being successful on YouTube: Title, Topic, and Thumbnail1:16:40 – The importance of organization and systems1:19:12 – Sam's recommendations for The Nugget's channel, and filling out the ecosystem of the channel1:23:58 – Tom's advice for me, and making content specific to the platform you plan to share it on1:32:49 – Why aren't brands doing more on YouTube?1:36:09 – What should climbing brands be doing as far as YouTube is concerned?1:40:21 – Behind the scenes with brand sponsorships1:43:55 – Tom's advice for anyone who is thinking of starting a YouTube channel, and the hard work it takes to be successful1:48:59 – What Tom is most excited to see on YouTube1:50:36 – What Sam is most excited to see on YouTube1:51:39 – What I am most excited to see on YouTube1:53:23 – Wrap up, Tom's upcoming trip to Austria, and Sam's upcoming trips in the States1:57:57 – Watch full uncut podcast videos on Patreon

Tom Storey joins Matt Lionetti and The Broke Agent to discuss the special video he sends his clients twice a year, how he uses Twitter to land TV spots, how YouTube has helped explode his business, and how he gets clients to know him before the listing presentation. 55,000+ agents choose BoomTown over any other competitor to make success easy. The best CRM in the game. Learn more about BoomTown and get equipped with all the tools you need. Try BoomTown now: https://bit.ly/BoomTownROI Matt Lionetti: https://www.instagram.com/matt.lionetti/ The Broke Agent: https://www.instagram.com/thebrokeagent/ Tom Storey: https://www.instagram.com/thestoreyteam/ Join the 5AM Call: https://5amcall.com/ Listen and Subscribe: Apple Podcasts: https://podcasts.apple.com/us/podcast/over-ask/id1547905792 Timestamps: 00:00–00:35 Intro 03:39 What Tom did wrong his first year in real estate 06:21 What he implemented after the first year of conferences 10:36 The one-to-one video he sends to his clients twice a year 12:46 How vocalization and dialogue patterns build your knowledge and confidence 19:00 His #1 recommendation for agents who want to get on the news 21:57 The Broke Agent's recommendation for getting the most out of Twitter 23:05 The ROI from Tom's YouTube videos in 2022 25:13 Why YouTube is the best platform for agents who want to get more listings in 2023 28:42 Tom's YouTube formula 31:37 How he plugs his Calendly link 35:03 What media sources he consumes to get his knowledge 38:06 The VIP experience he gives his clients before the listing appointment #realestatemarketing #twitternews #realestatepodcast

Episode SummaryTom Adamczyk is the Founder & CEO at Planted Detroit, a beyond-organic farm that grows nutrient-packed greens and micros in a sustainable & controlled environment. Today, Harry and Tom discuss the origins of Planted Detroit, the revitalization of the city of Detroit, and Tom's background in finance. Tom touches on the lessons he learned as a leader and CEO during the Covid-19 pandemic, the role mentors have played in his journey and why he believes it is critical for any business owner or investor to love the product.Thanks to Our SponsorsCultivatd – https://cultivatd.com/Indoor AgCon '22 - https://indoor.ag/Use promo code 'VFP' to receive 20% your registrationKey Takeaways07:13 – Tom Adamczyk joins the show to discuss the revitalization of the city of Detroit, his 2000 Chevy Camaro, and where he got his ‘hustle mentality' from13:02 – What Tom learned from his time in the financial sector16:42 – The impact that mentors have had on Tom's career20:50 – Challenges Tom had to overcome throughout the Covid-19 pandemic24:24 – The origin story of Planted Detroit29:51 – Lessons learned as a leader and CEO33:30 – Planted Detroit's ideal customer and offerings36:48 – Plans for the future of Planted Detroit39:24 – A tough question Tom has had to ask himself recently and a specific ask he has for his colleague in the vertical farming industry45:39 – Harry thanks Tom for joining the show and lets listeners know where they can go to connect with him and learn more about Planted DetroitTweetable Quotes“Within business and as an entrepreneur, you have to be able to understand a little bit of everything. From the finance side to Sales & Marketing, to Operations, you've got to be technical and have some IT knowledge. There's a lot of components of a business that you need to understand at least a little bit about each and every one of them.” (12:07) (Tom)“Hindsight, again, is 2020, but the team at Planted Detroit did a phenomenal job of being able to support one another, buckle down, keep the business operating as a critical infrastructure business. And we kept supplying food to our community all throughout it.” (23:28) (Tom)“I surrounded myself with people that had different experiences and backgrounds than me. And now, a lot of those people are still with me today. They are part of my leadership team at Planted Detroit. We brainstorm ideas and we learn from one another. They have backgrounds in Plant Science, Microbiology, Grocery, Marketing, as well as Construction and a lot of different aspects.” (28:06) (Tom)“It's an amazing product. As an investor in a company, you've got to love the product. And that's really grown organically into my life where people are constantly talking to me about salad.” (36:13) (Tom)“As an entrepreneur, there's a million things that you need to do. You have to prioritize. I think it's a component of what are you gonna do with your time? Again, I'm a humble person, so I'm not the type to say my time is more valuable than yours. It's simply that time is valuable. It's valuable to everybody. You can't buy time. And so, I cherish that. I cherish my time. I think about what I'm gonna do with it. I think about my family. I think about my businesses. And I think about Planted Detroit specifically. It's a huge time component and a huge investment, but it has so much opportunity.” (39:35) (Tom)Resources MentionedTom's LinkedIn – https://www.linkedin.com/in/thomas-adamczyk-33b29532/Planted Detroit –

This episode is sponsored by Vivarays - use code YOGI to save 15% https://vivarays.com/carnivoreyogi End of year sale - 20% off through January 4th using code ENDOFYEAR - Link to courses - https://sarah-kleiner.mykajabi.com/store Free guide on how to use blue blockers - https://sarah-kleiner.mykajabi.com/pl/2147647734 Find Dr. Cowan on IG - https://instagram.com/talkinturkeywithtom?igshid=YmMyMTA2M2Y= Find Dr. Cowan on Youtube - https://youtube.com/@talkinturkeywithtom TIMESTAMPS: 0:00 Begjnning 3:02 Introductions 4:45 "I don't believe that there is such a thing as auto-immune disease" - Tom Cowan 5:03 "Heart is not a pump" 6:43 What Tom used to believe the dominant narrative. 7:18 WHAT is a virus? 7:32 Where do viruses grow? 9:54 What is a bacteria? Where are they located? 11:38 Tom's beliefs about COVID 14:48 Viruses 16:45 Biopsies 19:53 Why do people get sick? 22:28 "Elimination of poisons through the skin" - definition of measles, chicken pox, smallpox 23:16 Chat about detoxification process 24:53 What's the #1 cause of all illness? 25:27 How was HIV found? Who was found it by? And how exactly did they find it? 28:55 How does a virologist know there is a virus? 30:04 How do you make a vaccine? 30:44 Measles 32:26 What's inside the live viral vaccine? 34:28 What's an mRNA v*ccine 35:36 Is there any study that proves that mRNA shots make you make proteins? 37:09 My personal story of v*ccine injury 38:59 V*ccines and mortality rates 39:43 Bacteria and disease connection. 42:46 The story behind the flu shot 44:26 Tom's take on braces 47:47 Understanding the popular narritive & the thought process 50:45 "It's truly difficult to have a normal conversation" 51:10 WHAT is covid? 52:19 The 411 on PCR test 53:15 Is testing really necessary? 54:21 What are antibodies? 56:11 Scientific smoke & mirrors 58:00 Childhood illnesses 59:32 DDT poisoning? 1:01:40 What is the goal of medicine? 1:06:20 How to find Dr Tom Cowan

In the late 90s, the little town of Tulia, Texas, was up to its ass in drugs. At least, that's what the local sheriff thought. So he hired a guy named Tom Coleman to work as an undercover narcotics agent. What Tom discovered was truly unbelievable. As it turned out, the little town of approximately 5,000 people was home to *at least* 46 drug dealers. On top of that, the drug dealers in this economically depressed community dealt oodles of powder cocaine! Oh, and guess what?? Even though Tulia had a pretty small Black community, almost every single drug dealer that Tom encountered was Black! What are the odds??? Thanks to Tom's undercover work, authorities arrested 46 people on drug charges. But Tom hadn't worn a wire during these drug buys. Nothing was videoed or photographed. He hadn't even worked alongside another undercover agent. Hell, he hadn't even written his notes on a notepad. He'd written every pertinent detail about those drug deals on his leg.  Then Brandi tells us about the murder of Ingrid Lyne. Indrid was a newly divorced, busy mom. She shared three daughters with her ex-husband, Phillip, and she worked as a nurse at Seattle's Swedish Medical Center. She'd just recently begun online dating. Through an app, she met John Charlton. John seemed like a nice enough guy, so Ingrid went out with him a few times. But on the morning after Ingrid went to a Seattle Mariners game with John, her friends and family couldn't get a hold of her.  And now for a note about our process. For each episode, Kristin reads a bunch of articles, then spits them back out in her very limited vocabulary. Brandi copies and pastes from the best sources on the web. And sometimes Wikipedia. (No shade, Wikipedia. We love you.) We owe a huge debt of gratitude to the real experts who covered these cases. In this episode, Kristin pulled from: “Tulia drug bust of 1999,” by Alex Hunt for the Texas State Historical Association “The color of justice,” by Nate Blakeslee for the Texas Observer “Tulia Texas: Scenes from the drug war,” documentary  “Racist arrests in Tulia, Texas,” ACLU.org “Tulia 46: Impacts 20 years later,” by Mari Salazar for Everything Lubbock.com “Prosecutor in Tulia case says he'll show Coleman lied,” Associated Press, Jan 12 2005 “Former Tulia drug agent guilty of one perjury count,” Associated Press, Jan 15 2005 “Tulia saga still a wound unhealed for some,” Associated Press, July 22, 2009 Crime stories episode, “Miscarriage of justice in Tulia Texas,”  “Tulia,Texas” ABC News 20/20 video on YouTube 60 Minutes clips on YouTube In this episode, Brandi pulled from: “Ingrid Lyne” chillingcrimes.com “The Murder of Ingrid Lyne” by Kylie, It's Crime O Clock Somewhere “Date With The Devil” episode Sex and Murder “Man Who Found Dismembered Remains of Wash. Mom in Trash Can Recounts Horrific Discovery” by Harriet Sokmensuer, People “Man pleads guilty to killing, dismembering Renton mother of 3” by Steve Miletich, The Seattle Times “Grisly details revealed in murder of Renton mom; suspect claimed he was too drunk to remember, prosecutors say” by Brandi Kruse, Janet Kim, Hana Kim, and Steve Kiggins, Fox13 News “'When he walks, Ingrid won't': Man sentenced for dismembering Renton nurse” by Lynsi Burton, SeattlePI.com YOU'RE STILL READING? My, my, my, you skeezy scunch! You must be hungry for more! We'd offer you some sausage brunch, but that gets messy. So how about you head over to our Patreon instead? (patreon.com/lgtcpodcast). At the $5 level, you'll get 40+ full length bonus episodes, plus access to our 90's style chat room!  

Hello and happy Thursday! What Tom has been highly aware of is that he is consistently observing himself in the world; which has been quite pleasant as of late. But it seems to continue to get better. A certain negative feeling has been absent for awhile now, and Tom has been aware and incredibly thankful. In a nutshell, that is exactly what Tom wants for his clients and his listeners - to be aware of themselves and then be grateful that they are on that path. The path of personal growth. If anyone needs to chat, wants to share something, or is interested in online training with Tom, please feel free to contact him. Enjoy, and as always, thanks for listening! Take a deep breath slowly in through your nose. Hold it. Release that breath slowly out of your mouth. What's one thing you are grateful for? The Pro You Podcast is grateful you are here - taking the first step on your path to deeming yourself worthy. Worthy of being the best version of yourself you can possibly be. Be sure to like Pro You on Facebook, follow along @ProYouPodcast on Twitter and check out @tomjdeters on Instagram for daily inspiration! Or look through the extensive back catalogue of episodes at Pro You's Libsyn Directory!

In this episode of the Millionaire Mindcast, we have a wonderful guest Tom Hoban who shares tastes of wisdom and tons of value talking about loss deals and its expensive lessons, how to attract potential capital partner, interest rates movement, figuring out someone resilience, tips on leveraging your very first deal for real estate newbies, and his journey to 5 billion dollars' worth of real estate! Tom Hoban, is a successful entrepreneur, an expert in real estate investing, Chairman & co-founder of the Coast Property Management, and Coast Group of Companies, one of the region's largest and most respected property management firms, managing more than $8 billion in real estate assets in multi-family, office, flex, mixed use, self-storage, retail, and industrial, serving property owners, investors, and developers.   Its real estate investment firm, CEP Multifamily, leverages that platform to serve those who seek a passive investment means to access the marketplace. In early times of his career, Tom became a syndicator, direct investor and an operator. He spent 35 years in the commercial real estate business, working with property management business with his brother as the business partner. They love being a job creator and owning a community that touches many people's lives through their property management platform. Presently, Tom experiences massive success while making impacts to the world.   Some Questions I Ask: Take us back to where did the 5 million dollars' worth of real estate start? How do you protect your deal on the downsides? How do you overcome that newness and look to take that next step up? How to overcome the initial hurdle of executing the plan? What is the good rule of thumb for a balance sheet guarantor for every tear of purchasing power? What are the good ways to structure deals for people that can't do it by themselves to be in the game? How do you sell yourself, your deal, and your brand to capital partners? What is your overall economic outlook going forward?   In This Episode, You Will Learn: Matt takeaways from a downside deal How to reduce risks and avoid big pitfalls in real estate deals What Tom have learned from his deals Tips for real estate investing newbies How do Tom structure deals and fees Common mistake that people do in negotiating deals The importance of market knowledge and access to deals    Quotes: “You actually have wisdom because you hang around other people with wisdom.” “The more experience and wisdom you can surround yourself with to guide you along the way, the better your chances are of avoiding big pitfalls.”   Connect with Tom Hoban on:  Hoban Family Office Email: info@hobanfamilyoffice.com LinkedIn   Sponsor Links:   Policy GeniusGet a free 60-day trial in Shipstation with code: MINDCAST Talkspace use code for $100 off: MINDCAST GoBundance  - Text: MILLIONAIRE to 844.447.1555 Credit Investor List - Text DEALS to 844.447.1555 Free Financial Audit: Text XRAY to 844.447.1555 Connect with Matty A. and Text me to 844.447.1555  Show Brought To You By: TheRichLifeAcademy.com Episode Sponsored By: TheRichLifeStore.com Questions? Comments? Do you have a success story you would like to share on the show? Send us an email to Questions@MillionaireMindcast.com

On today's episode of The Edge of Excellence, our guest host Sean Phelps chats with Tom Ackmann, president of Platinum Decking and an incredible leader who set the record for the largest team ever led by a rookie District Manager at CollegeWorks. Tom wanted to be an engineer, coming from a family of engineers, but he soon realized that was not for him and ventured into business. He now leads a company with eight-figure sales. Tom talks about his journey from engineering to entrepreneurship. You'll learn more about Tom's background, how he found out about CollegeWorks, and why he was so eager to join.  He talks about the key lessons he took away from College Works and the impact it had on his career. You will learn why management is the most difficult skill to master. Tom will reveal the most important lesson he learned in venture capitalism. Join Sean and Tom as they dive into a fascinating conversation about mastering your craft and deliberate practice. Enjoy! What You Will Learn In This Show: Tom's definition of excellence. Why a career in engineering was not the right fit for Tom. The importance of combining business with engineering. What Tom considers one of the most consequential decisions he's ever made. And so much more... Resources: https://podcasts.apple.com/us/podcast/the-edge-of-excellence-podcast/id1554338077 (The Edge of Excellence) https://www.amazon.com/Talent-Overrated-Separates-World-Class-Performers/dp/1591842948 (Talent is Overrated by Geoff Colvin) https://www.linkedin.com/in/tom-ackmann-bb8587a (Tom Ackmann LinkedIn)

Germany failed to impress against Hungary in what can be summed up as a disappointing showing overall, particularly from the attack. If Hansi Flick's side is to have any shot at going deep in the competition, they simply cannot look so toothless up front. Also, is Germany's poor form coinciding with Bayern Munich's poor showings of late mere happenstance, or are the two related? Coming to the situation at Bayern, does Julian Nagelsmann show a preference for more senior players? Is the 4-2-2-2 getting exposed, or does the drop-in form have nothing to do with Nagelsmann's preferred setup? Loads of questions out there, sure, and that is precisely what Schnitzel, Samrin, and Tom are here to dissect in this podcast. The following is a list of the major talking points: What Tom thinks the issue is with Germany at the moment Schnitzel's scathing views on Timo Werner starting upfront for Germany Is Jonas Hofmann at RB actually a bad idea? What the go-to attack should be for Germany in the World Cup The underperforming midfield Bayern Munich's poor form coinciding with Germany's... bad luck or something more? Nagelsmann's ‘alleged' penchant for picking senior players The 4-2-2-2 formation... the real deal or a hindrance? Be sure to stay tuned to Bavarian Podcast Works for all of your up-to-date coverage on Bayern Munich and Germany. Follow us on Twitter @BavarianFBWorks, @TheBarrelBlog, @tommyadams71, @bfwinnn, and more. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Bayern Munich suffered their first loss of the season against a struggling Augsburg side. With players unable to capitalize on chances and unwilling to track back at times, it seems there are issues popping up everywhere at FC Bayern. Tom and Samrin try to make sense of the issues and discuss the following: What Tom thinks the main issue with Bayern currently is Is Julian Nagelsmann's job truly at risk? Are there signs of problems in the dressing room? What is happening with the front quartet at Bayern? Whether Robert Lewandowski is missed Whether Bayern should sign a striker in January Can Bayern work without a true number nine? Will the poor finishing of Bayern's front line impact the German National Team? How the players' performance with Hansi Flick might possibly impact Julian Nagelsmann Be sure to stay tuned to Bavarian Podcast Works for all of your up to date coverage on Bayern Munich and Germany. Follow us on Twitter @BavarianFBWorks, @TheBarrelBlog, @tommyadams71, @bfwinnn, and more. Learn more about your ad choices. Visit podcastchoices.com/adchoices

IN THIS EPISODE, YOU'LL LEARN:02:17 - What Tom Russo learned from a life-changing encounter with Warren Buffett in 1982.09:53 - Why “agency” cost is one of the greatest risks facing all investors.14:02 - Why Tom favors companies that willingly endure pain today for gain tomorrow.16:02 - How he rode Berkshire Hathaway from $900 to more than $430,000 per share.21:08 - Why Buffett's team of successors should do fine when Berkshire is in their hands.27:17 - What Tom learned while working for investment legend Bill Ruane.38:16 - Why Tom immediately sold Wells Fargo & Altria after realizing they'd lost their way.48:46 - Why Tom loves brands where consumers believe there's “no adequate substitute.”53:39 - Why Tom is bullish about Heineken's long-term future, even after owning it for 36 years.01:07:08 - How Tom succeeds by resisting short-term temptations & deferring gratification.01:16:09 - What Tom failed to understand about Alibaba & the political risks of investing in China.01:23:11 - How Tom thinks about moral questions like whether it's okay to own tobacco stocks.01:25:51 - How innovators like Nestlé & Heineken are helping to combat climate change.01:35:13 - How Tom's investment success is fueled by his insatiable curiosity.01:37:41 - What Tom learned from Charlie Munger about the importance of trusting your gut.*Disclaimer: Slight timestamp discrepancies may occur due to podcast platform differences.BOOKS AND RESOURCESThomas Russo's 2018 Google Talk on “Global Value Investing.”Warren Buffett discusses Bill Ruane, who ran the Sequoia Fund & helped train Tom Russo. William Green's book, “Richer, Wiser, Happier” – read the reviews of this book.William Green's Twitter. NEW TO THE SHOW?Check out our We Study Billionaires Starter Packs.Browse through all our episodes (complete with transcripts) here.Try our tool for picking stock winners and managing our portfolios: TIP Finance Tool.Enjoy exclusive perks from our favorite Apps and Services.P.S The Investor's Podcast Network is excited to launch a subreddit devoted to our fans in discussing financial markets, stock picks, questions for our hosts, and much more! Join our subreddit r/TheInvestorsPodcast today!SPONSORSGet up to 3% Daily Cashback on everything you buy with Apple Card. Apply now in the Wallet app on iPhone and start using it right away. Subject to credit approval. Daily cash is available via an Apple Cash card or as a statement credit. See Apple Card customer agreement for terms and conditions. Apple Cash card is issued by Green Dot Bank, Member FDIC. 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This week's guest is Tom Hughes. Ron and Tom discussed how culture and standards coexist in lean, and why it's so important to be candid. Tom also shared some great anecdotes and lean wisdom. An MP3 audio version of this episode is available for download here. In this episode you'll learn:  The quote Tom likes (3:31) Tom's background and what he's up to these days (4:49) What Tom means by standards (8:43) Why "culture" and "standards" should go together (10:06) Being candid (11:16) A story about his first automotive job (19:30) The role of "heart" in lean (21:39) A story about Seating Matters (24:49) Why you can't buy a lean culture (28:30) Podcast Resources Right Click to Download this Podcast as an MP3 AME Conference - Use Promo Code Gemba15 for 15% off Improvement Starts With I GembaDocs Tom on LinkedIn Tom on YouTube What Do You Think? Describe a time when it was important to be candid.

Today we're hosting a special guest: Tom Ziglar, CEO of the Zig Ziglar corporation. Tom is the author of two best selling books, Choose to Win, 10 Leadership Virtues for Disruptive Times and Born to Win. Tom Ziglar is the proud son of Zig Ziglar and the CEO of Ziglar, Inc. He joined the Zig Ziglar Corporation in 1987 and climbed from working in the warehouse to sales, to management, and then on to leadership. Today, he speaks around the world; hosts The Ziglar Show, one of the top-ranked business podcasts; and carries on the Ziglar philosophy: “You can have everything in life you want if you will just help enough other people get what they want.” He and his wife, Chachis, have one daughter and reside in Plano, Texas. Glean from Tom's invaluable experience getting ahead by helping others get ahead today! You'll hear:   What made Tom choose to continue his father's legacy 1:24 What Tom means when he talks about maximizing each day 11:34 What “The Big Rocks Principle” is 15:32 What the premise of Tom's book, Choose to win is 27:58 What motivated Tom to write 10 Leadership Virtues for Disruptive Times 33:32 What the event at Polyface Farm that Tom is attending is all about 50:45   About The Guest   Tom is the CEO of the Zig Ziglar Corporation, founded by his father, Zig Ziglar. Tom has written two books: Choose to Win and 10 Leadership Virtues for Disruptive Times. He travels the world on Zoom, and sometimes on airplanes, giving speeches on leadership and achieving balanced success.   Resources:   Website: https://www.ziglar.com    Facebook: https://www.facebook.com/ZigZiglar    Instagram: https://www.instagram.com/thezigziglar/    The Thriving Farmer Podcast Team would like to thank our amazing sponsors!   Rimol Greenhouse Systems has been supporting local growers since 1994.  Rimol Greenhouse offers superior strength and craftsmanship with their structures and product lines. We offer multiple sizes of gothic high tunnels, gutter-connected and free-standing greenhouses. Rimol Greenhouse manufactures their diverse product line in New Hampshire, using American Steel and Aluminum.    Our knowledgeable sales staff specialize in the technology you need and are located throughout the country to better serve you. Whether you are just getting started as a Greenhouse Grower, or looking to expand your operation, Rimol Greenhouse is your industry partner. To learn more and to get a quote on your next project, visit Rimol.com   At Agrigro, we know that in today's modern agriculture, our efforts can deplete life or add life. When you look for ways to add life, it's sustainable and makes everything work better. The result is enhanced plant and soil health for crops, gardens, and turf, as well as improved animal health and environment for livestock and wildlife. Our products are all-natural, easy to use, and friendly to the soil, the plant, as well as the grower. AgriGro's® formulations deliver essential plant nutrition along with an advanced prebiotic concentrate, which significantly increases the multitude of beneficial native microbial species already residing in the production environment. Through these environmentally sound technologies, we're adding life to crop production, livestock, home, turf, and wildlife markets. You don't have to be dependent on crop production efforts that deplete life… Just Add Life with AgriGro®.

Today on The Dough Roller Money Podcast we are talking with Tom Corley! Tom is the author of the best-selling book Rich Habits, is a frequent speaker and contributor to CNBC, and has shared his insights on over 1,000 radio shows including The Dave Ramsey Show, WABC, WCCO, KOA, KDKA, and KKOB. Tom is a CPA, CFP, holds a Master's Degree in Taxation, and is also President of Cerefice and Company, CPAs, one of the top financial firms in New Jersey. In this episode Tom shares how he stepped into the work of financial planning and tax work, helping others achieve financial independence. The also shares more about this book Rich Habits and his insight into cultivating the right habits and mindset to achieve success! If you want to learn how to start your Rich Habits journey, listen now!      Calls to Action:    Follow Dough Roller on Linkedin: https://www.linkedin.com/company/dough-roller/ Follow Dough Roller on Instagram: https://www.instagram.com/doughrollermoney/ Follow Dough Roller on Twitter: https://twitter.com/doughroller Check out the Dough Roller website and blog: https://www.doughroller.net/     Timestamps:   00:00 - Introduction to Tom Corley 01:00 - Tom explains how he originally got into the world of financial planning and tax work 07:08 - What some of the key habits that Tom has identified to becoming successful 13:30 - What Tom has identified as a common trait for becoming successful 23:43 - Tom shares about some of the bigger concerns people have when coming to Tom for financial advice 28:50 - Tom shares his insights into stock portfolios  33:29 - Tom and Rob talk about the struggle of financial planning 37:22 - Tom gives his advice and insight on annuities 39:09 - Where you can follow Tom and purchase his book Mentioned in the Episode:   Read Tom's Book: https://richhabits.net/  Connect with Tom on LinkedIn: https://www.linkedin.com/in/tomcorley/ 

The more confidence you have, the more sales you're going to make, and the more likely you will move forward with people and opportunities — people want to hang out with a confident person! Tom, Steve, and Derek discuss the value of self-confidence and how to build it.   In this episode, we talk about… Some tips for building self-confidence The line of distinction between cockiness and confidence What Tom, Steve, and Derek did to build their confidence The would-should-could mentality Motivation to live your life like there will be some great stories to tell someday Why you should build your business as a farmer, not an architect Encouragement for doing something challenging About the unofficial confidence-level poll that Steve did on the Battleground group An example of Andy Frisella, who put standard over feelings to develop his confidence   Resources: == Join us in BATTLEGROUND == Up your sales game! Find everything your contracting business needs to price, sell and produce for profit in one comprehensive program - BATTLEGROUND. For more info check out: https://TheContractorFight.com/Battleground  == Get your free copy of Tom's book Winning the Contractor Fight (Just pay to ship) == https://thecontractorfight.com/book == Connect with other contractors building stronger businesses in The Contractor Fight: http://thecontractorfight.com/facebook == Grab the Gear == https://gear.thecontractorfight.com/    == Find Us on Social Media == YouTube: https://www.youtube.com/c/TomReber Instagram: http://thecontractorfight.com/ig Live Unafraid Swag: http://thecontractorfight.com/unafraid     The Contractor Fight is the ultimate resource for becoming an uncommon contractor! Pick a fight with mediocrity. Live Unafraid.

When you're aware of what is happening around you in terms of where you are heading and where you are supposed to be, you're more likely to win. Tom, Steve and Derek discuss the need to have some situational awareness about our lives, skills, and goals.    In this episode, we talk about… The need to know what you are trying to grow in a skill or a character trait  What Tom, Steve and Derek are teaching themselves at the moment Backing up your words with your actions The role that situational awareness plays in your life and success   Resources: == Join us in BATTLEGROUND == Up your sales game! Find everything your contracting business needs to price, sell and produce for profit in one comprehensive program - BATTLEGROUND. For more info check out: https://TheContractorFight.com/Battleground  == Get your free copy of Tom's book Winning the Contractor Fight (Just pay to ship) == https://thecontractorfight.com/book == Connect with other contractors building stronger businesses in The Contractor Fight: http://thecontractorfight.com/facebook == Grab the Gear == https://gear.thecontractorfight.com/    == Find Us on Social Media == YouTube: https://www.youtube.com/c/TomReber Instagram: http://thecontractorfight.com/ig Live Unafraid Swag: http://thecontractorfight.com/unafraid     The Contractor Fight is the ultimate resource for becoming an uncommon contractor! Pick a fight with mediocrity. Live Unafraid.