Podcasts about Enterprise Holdings

Empowering Employees to Meet Customer Expectations  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What is a 'wow moment' in customer interactions?  How can organizations operationalize positive customer feedback?  How can an organization create a workplace culture focused on providing an amazing customer experience?  Why is it important for employees to have clear goals and expectations?  How can employees' personal and professional growth impact the overall customer service experience?  Top Takeaways:    Creating a strong workplace culture is crucial for providing excellent customer service and experience. What is felt by the employees inside a company will be felt outside by the customers. That's why empowering employees and focusing on customer satisfaction should be built into every part of the company's culture.  It is impossible to go above and beyond in every interaction with a customer. However, simple gestures like writing a note or responding to a customer's email quickly can create lasting impressions on customers. These WOW moments may be small, but they can become part of the culture when encouraged consistently throughout the organization.  Eric also shares the five key factors for employee engagement.  Strong relationships: Connection matters. When employees have strong relationships with each other, they're more likely to build great connections with customers.  Clear expectations: When goals and expectations are clearly communicated, they create a consistent customer experience.  The right tools: Employees must be equipped with tools and information to achieve the desired outcome.  Opportunities for growth: How does the organization help employees grow personally and professionally?   Recognition: Recognize and reward excellence.  While many organizations focus on mitigating negative feedback, it's also important to celebrate positive interactions and find a way to operationalize them so that they become a part of the culture.  An important part of addressing customer complaints is understanding the employee's viewpoint before making assumptions or taking corrective actions. This prevents employee frustration and promotes a supportive work environment where they feel valued and heard.    While the phrase "the customer is always right" is well-known, the customer is not always right, but they're always the customer. Let them be wrong with dignity and respect. However, there are customers whom you can fire if they are abusive toward employees.  Did we live up to our promise? This is an important question because we make a commitment to our customers at the beginning of their journey with us. This commitment is the reason why they choose to do business with us instead of our competitors. This promise must be clear to our employees across the organization to ensure we deliver what our customers expect from us.   Plus, Eric D. Stone shares the story of Johnny the Bagger and how his WOW moments can be operationalized into the company culture. Tune in!  Quote:   "Be mindful of how you handle negative feedback. Track those moments, watch for patterns, and bring your team together before small issues become bigger problems."   About:    Eric D. Stone is the author of the award-winning book Jumpstart Your Workplace Culture. Before founding Clear Path Ventures, he had a successful twenty-six-year career at Enterprise Holdings.   Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Creating Thriving Work Environments Eric and I dove into the essentials of workplace culture, a topic central to our careers. Eric shared his journey from a childhood fascination with business to leading large teams at Enterprise Rent-a-Car. His book on company culture and high performance has become a key resource for his speaking and consulting work. We explored what it takes to create work environments where employees don't just survive—they thrive. It all starts with strong relationships, clear communication, and understanding the diverse needs of a multigenerational workforce. Setting clear expectations is critical, especially in today's workplace, where retention is a growing challenge. When organizations prioritize culture and communication, they see stronger engagement and long-term success. Effective Communication and Planning for Success Our discussion also highlighted the role of communication and strategic planning in driving results. I shared a case from my time at Mercedes-Benz, where we implemented an asset-tracking system to streamline operations. The key takeaway? Getting things right the first time prevents unnecessary work and improves efficiency. Eric echoed this with his experience launching a content initiative for sales, emphasizing the importance of a steady, intentional approach to culture-building. We also tackled a critical hiring insight—focusing on a candidate's match rather than just their fit within an organization. Engaged employees who align with company values will consistently outperform those who check the right boxes. His book profoundly covers these themes, offering practical strategies for building high-performing teams. Hiring for Potential and Career Growth One story that stood out was hiring a receptionist without prior healthcare experience. Over time, she thrived, earned a promotion, and eventually ran a clinic. It reinforced the idea that hiring should be about potential rather than just experience. Eric and I agreed that asking the right questions during hiring is essential in identifying high-potential candidates. Too often, employers focus on filling a position quickly rather than considering a candidate's long-term career trajectory. Investing in people's growth benefits both the individual and the organization. Connecting Beyond the Conversation We wrapped up by discussing ways to keep the conversation going and share the episode when it's live. If you're interested in Eric's work, you can find him on LinkedIn or at ClearPathVentures.com, where he offers speaking and coaching on leadership and company culture. ERIC D. Stone's passion for business led him to an influential twenty-six-year career at the iconic rental car company Enterprise Holdings, where he quickly became one of the most decorated Regional Vice Presidents in the company's history. His ability to connect and motivate employees from all different generations and demographics allowed his teams to sustain top-level results and a culture of pride. Eric attributes much of his success to his ability to create, ignite, and sustain a high-performance culture—one that enabled him to lead his teams through challenges like 9/11, the Great Recession, the COVID-19 pandemic, and the Great Resignation—along with an extraordinary ability to adapt to the unexpected and help others do the same. Eric is the author of the award-winning book Jumpstart Your Workplace Culture and an international speaker on leadership, employee engagement, and creating high-performance organizations. He retired from Enterprise in 2018 and founded Clear Path Ventures, which specializes in guiding young professionals and businesses as they navigate their path to success. My social media handles: a. https://www.linkedin.com/in/eric-stone-clear-path/ b. https://www.instagram.com/clearpathventures_/ c. https://www.facebook.com/profile.php?id=100040382190383 d. https://www.youtube.com/@ericdstone1/about  Websites: https://clearpathventures.com/about http://www.ericdstone.com/

In this podcast episode, Dr. Jonathan H. Westover talks with with Eric Stone about building and measuring a high performance culture in the workplace. Eric Stone's passion for business led him to an influential twenty-six-year career at the iconic rental car company Enterprise Holdings, where he quickly became one of the most decorated Regional Vice Presidents in the company's history. His ability to connect and motivate employees from all different generations and demographics allowed his teams to sustain top-level results and a culture of pride. Eric attributes much of this success to his ability to create, ignite, and sustain a high-performance culture—one that enabled him to lead his teams through challenges like 9/11, the Great Recession, the COVID-19 pandemic, and the Great Resignation—along with an extraordinary ability to adapt to the unexpected and help others do the same. Eric retired from Enterprise in 2018 and founded Clear Path Ventures, which specializes in guiding young professionals and businesses as they navigate their path to success. Eric has served on the boards of multiple community-focused nonprofits, which focus on providing strategies and resources to close the opportunity gap for marginalized groups. Check out all of the podcasts in the HCI Podcast Network!

On this Live Greatly podcast episode, Kristel Bauer sits down with Eric Stone, author of Jumpstart Your Workplace Culture.  Kristel and Eric discuss key tips to optimize leadership, workplace culture and communication.  Tune in now! Key Takeaways From This Episode: Top tips to boost company culture How to optimize communication with co-workers How to give constructive feedback and have tough conversations The importance of paraphrasing Tips to navigate emotions in the workplace About Eric Stone ERIC D. STONE'S passion for business led him to an influential twenty-six-year career at the iconic rental car company Enterprise Holdings, where he quickly became one of the most decorated Regional Vice Presidents in the company's history.  His ability to connect and motivate employees from all different generations and demographics allowed his teams to sustain top-level results and a culture of pride. Eric attributes much of this success to his ability to create, ignite, and sustain a high-performance culture—one that enabled him to lead his teams through challenges like 9/11, the Great Recession, the COVID-19 pandemic, and the Great Resignation—along with an extraordinary ability to adapt to the unexpected and help others do the same. Eric retired from Enterprise in 2018 and founded Clear Path Ventures, which specializes in guiding young professionals and businesses as they navigate their path to success. Drawing from his extensive executive experience, Eric has become an international speaker, sharing actionable strategies on employee engagement and building high-performance cultures. Connect with Eric: Order Eric's book, Jumpstart Your Workplace Culture: A Road Map for Igniting High Performance Website: https://www.ericdstone.com/  LinkedIn: https://www.linkedin.com/in/eric-stone-clear-path/  About the Host of the Live Greatly podcast, Kristel Bauer: Kristel Bauer is a corporate wellness and performance expert, keynote speaker and TEDx speaker supporting organizations and individuals on their journeys for more happiness and success. She is the author of Work-Life Tango: Finding Happiness, Harmony, and Peak Performance Wherever You Work (John Murray Business November 19, 2024). With Kristel's healthcare background, she provides data driven actionable strategies to leverage happiness and high-power habits to drive growth mindsets, peak performance, profitability, well-being and a culture of excellence. Kristel's keynotes provide insights to “Live Greatly” while promoting leadership development and team building.   Kristel is the creator and host of her global top self-improvement podcast, Live Greatly. She is a contributing writer for Entrepreneur, and she is an influencer in the business and wellness space having been recognized as a Top 10 Social Media Influencer of 2021 in Forbes. As an Integrative Medicine Fellow & Physician Assistant having practiced clinically in Integrative Psychiatry, Kristel has a unique perspective into attaining a mindset for more happiness and success. Kristel has presented to groups from the American Gas Association, Bank of America, bp, Commercial Metals Company, General Mills, Northwestern University, Santander Bank and many more. Kristel has been featured in Forbes, Forest & Bluff Magazine, Authority Magazine & Podcast Magazine and she has appeared on ABC 7 Chicago, WGN Daytime Chicago, Fox 4's WDAF-TV's Great Day KC, and Ticker News. Kristel lives in the Fort Lauderdale, Florida area and she can be booked for speaking engagements worldwide. To Book Kristel as a speaker for your next event, click here. Website: www.livegreatly.co  Follow Kristel Bauer on: Instagram: @livegreatly_co  LinkedIn: Kristel Bauer Twitter: @livegreatly_co Facebook: @livegreatly.co Youtube: Live Greatly, Kristel Bauer To Watch Kristel Bauer's TEDx talk of Redefining Work/Life Balance in a COVID-19 World click here. Click HERE to check out Kristel's corporate wellness and leadership blog Click HERE to check out Kristel's Travel and Wellness Blog Disclaimer: The contents of this podcast are intended for informational and educational purposes only. Always seek the guidance of your physician for any recommendations specific to you or for any questions regarding your specific health, your sleep patterns changes to diet and exercise, or any medical conditions.  Always consult your physician before starting any supplements or new lifestyle programs. All information, views and statements shared on the Live Greatly podcast are purely the opinions of the authors, and are not medical advice or treatment recommendations.  They have not been evaluated by the food and drug administration.  Opinions of guests are their own and Kristel Bauer & this podcast does not endorse or accept responsibility for statements made by guests.  Neither Kristel Bauer nor this podcast takes responsibility for possible health consequences of a person or persons following the information in this educational content.  Always consult your physician for recommendations specific to you.

Join us for an insightful exploration into the intricacies of workplace culture with Eric Stone, author of "Jumpstart Your Workplace Culture." Listen in as Eric reflects on navigating pivotal challenges like 9-11, offering practical strategies and a human-centric approach to transform organizational dynamics. His insights underscore the potential for innovative thinking in reshaping the way organizations operate. We discuss the critical role of one-on-one interactions in understanding motivations and management styles. Our conversation introduces the "hourglass approach" as a strategic framework for operationalizing insights, emphasizing the importance of mission, vision, and values in decision-making. As we face technological shifts and unforeseen events like the global pandemic, this approach helps realign strategies with core values, ensuring a cohesive and engaged work environment. Explore the importance of embedding organizational values throughout the life cycle of an organization to ensure they remain vibrant and influential. We also examine the key role of talent management, especially when it comes to promotions, emphasizing the need for transparency and linking advancement to cultural and values alignment. Finally, Eric shares his "John Wick School of Management" approach to fostering resilience in hybrid work environments. If you're interested in how to build a peak performing and highly engaged culture, this episode is for you. What You'll Learn: • The importance of aligning mission, vision, and values with the "hourglass approach." • Using "30 minutes of fame" to enhance employee-manager relationships • Embedding organizational values from the ground up  • The critical role of diversifying award systems • Why you want to hire for a match rather than hire for fit • Transparency is the key ingredient when it comes to talent management and advancement • Leveraging the "John Wick School of Management" approach to foster resilience in hybrid work environments. Podcast Timestamps: (00:00) – How to Jumpstart Your Workplace Culture (13:11) Building Employee Engagement Through Relationships (18:58) – The Crucial Role of Values In Fostering a Strong Culture (27:09) – Hiring and Promotion as Levers to Drive Culture (42:28) - Building Resilient Organizational Cultures (49:55) The John Wick School of Management Success (53:12) Shrinking the Leadership Gap More of Eric: Eric Stone is a seasoned leader and the founder and CEO of Clear Path Ventures, dedicated to helping organizations cultivate high-performance cultures and address complex challenges. After a remarkable 26-year career at Enterprise Holdings—one of North America's largest privately held companies—Eric became one of the company's most decorated regional vice presidents, renowned for his skill in fostering resilience and engagement across diverse teams. He led through pivotal moments, including 9/11, the Great Recession, and the COVID-19 pandemic, ultimately deciding to retire in 2018. However, inspired by his network, he soon returned with a new mission: to share his wealth of experience and insights through international keynote talks, workshops, and his award-winning book, Jumpstart Your Workplace Culture. Today, Eric collaborates with leaders to enhance employee engagement, improve customer experiences, and drive sustainable growth. Through Clear Path Ventures and his roles on nonprofit boards, Eric remains committed to empowering businesses and bridging opportunity gaps for marginalized communities. LinkedIn: https://www.linkedin.com/in/eric-stone-clear-path/ Mentions: Jumpstart Your Workplace Culture: A Road Map for Igniting High Performance by Eric Stone Key Topics Discussed: Leadership, Company Culture, Workplace Culture, Values, Mission, Vision, Moral Management, Promotions, Talent Management More of Do Good to Lead Well: Website: https://craigdowden.com/ LinkedIn: https://www.linkedin.com/in/craigdowden/

In a McKinsey study, it was found that 70% of corporate culture transformations fail. These failures often result from misalignment with business strategy, lack of leadership commitment, insufficient employee engagement, ineffective communication, and a lack of measurement. Successful navigation of cultural change requires a strategic approach that addresses these challenges dynamically for a higher likelihood of success.   About my guest Eric Stone As the Founder of Clear Path Ventures, Eric Stone specializes in expertly guiding young professionals and businesses on their journey to success. With a rich twenty-six-year career at the renowned rental car company Enterprise Holdings, Eric quickly became one of the most accomplished Regional Vice Presidents. Eric Stone is also the author of "Jumpstart Your Workplace Culture: A Road Map for Igniting High Performance," offering valuable insights into cultivating a thriving work environment for optimal productivity and success. Whether one is a budding professional or a growing business, Eric Stone and Clear Path Ventures serve as the compass on the road to achieving excellence. Get his book

Discover the blueprint for a thriving workplace culture as Eric D Stone, with his impressive 26-year tenure at Enterprise Holdings, shares the strategic maneuvers and leadership lessons that carved his path to success. We're not just talking shop; Eric offers a treasure trove of wisdom on fostering high-performance teams, the art of walking away, and the profound effect of mentorship. His recollections of overcoming adversity during pivotal moments like 9-11 and the Great Recession are as enlightening as they are inspiring.In the realm of employee engagement, Eric turns the tables on traditional management with an hourglass metaphor that gets to the heart of what really drives a high-performing team. His insights on nurturing growth, bolstering customer loyalty, and skyrocketing profitability are the game-changers your organization needs. Whether you're at the helm of a Fortune 500 company or a burgeoning nonprofit, these strategies transcend industries and speak directly to the heart of what makes a team tick.Rounding out our discussion, Eric engages us with tales from the frontline of customer service excellence, introducing us to Johnny the Bagger, whose story is a lesson in the ripple effect of positive culture. He also tackles the ever-evolving landscape of social media and its role in connecting workplace cultures across generations. Prepare to be captivated as we explore the symbiotic relationship between personal satisfaction and professional success, all while looking ahead at the bold steps Eric is taking to reshape the corporate world with ClearPath Ventures and his forthcoming book. Support the showGive the gift of books to your loved ones. Give them a 3-month Audible subscription.Amazon will send your gift recipient an email on the day you choose along with redemption instructions, or allow you to print and give it directly based on the option you select. The gift recipient can start their Audible Premium Plus membership right away. Current Audible members will receive all credits from a redeemed gift membership at once. Their current plan will not be extended or interrupted.https://www.amazon.com/hz/audible/gift-membership-detail

What is organizational culture? Why is culture so important to your business? How do business performance and workplace culture intersect? How can you make meaningful changes to your corporate culture? These are just a few of the questions I'll be exploring with my guests over the next few weeks in my workplace culture miniseries. My first guest is Eric Stone. Eric is founder and CEO of Clear Path Ventures, author of Jumpstart your Workplace Culture: A Roadmap for Igniting High Performance, and was a regional VP for Enterprise Holdings for over 26 years. Tune into episode 123 to hear Eric's story, his 'rocket-booster' moment, and his thoughts on the balance between culture and performance. https://www.andrewtemte.com/

In October, Enterprise Holdings announced a name change to Enterprise Mobility to honor their business' 65-year history and mark the beginning of the next chapter.This episode is a reissue from December 2021. Join host Gene Cunningham and guest Peter Smith, VP of Global Franchising at Enterprise Holdings, as they dive into the strategy and decision processes used by Enterprise as it expanded from its very successful domestic rental car market to the global marketplace.  Peter shares his thoughts on the opportunities and challenges Enterprise faced as it expanded internationally.  Of particular interest is the “franchising strategy” Enterprise embraced for international growth. Peter oversees the company's worldwide franchise operations and expansion efforts and has been with Enterprise since 2004. Host Gene Cunningham is a current faculty member in the Chaifetz School of Business at Saint Louis University and retired Aerospace Executive with a 41-year career in International Business, Strategy, and Operations.

Alex Meek is Co-Founder and President and Chief Revenue Officer at Moxion Power. Key topics in this conversation include: The need for cleaner mobile power Electrification of industries such as construction, transportation, utilities, live events, and film production Overcoming the challenges of manufacturing a complex product Moxion's business model Links: Show notes: http://brandonbartneck.com/futureofmobility/alexmeek https://www.linkedin.com/in/alexandermeek/ https://www.moxionpower.com/ Bio Alex Meek oversee Moxion's revenue generation, including expansion of its energy logistics locations, commercial partnerships, sales and marketing teams. An entrepreneur, operational leader, and investment professional, Meek has direct and relevant operational leadership experience as a former company Co-Founder and President at Newday Financial Technologies, a financial technology platform for impact investing. At Newday, Meek built a technology platform that allowed its clients to invest in major global issues, including climate change, ocean health, sustainable agriculture, and clean water. Meek successfully raised venture capital, led the design and execution on a multi-million-dollar technology engineering budget, built asset management frameworks for impact investing, and scaled the organization to several hundred million in assets. Prior to that, Meek was a Managing Director at Silver Creek Capital, a trading and asset management firm. He holds his MBA from Babson F.W. Olin Graduate School of Business and a BS in Economics from St. Lawrence University. About Moxion Power Moxion Power designs, engineers, and manufactures mobile BESS storage products and technologies, which enable and accelerate the electrification of industries such as construction, transportation, utilities, live events, film production, telecommunications and defense. Moxion's investors include the Amazon Climate Pledge Fund, the Microsoft Climate Innovation Fund, Sunbelt Rentals, Enterprise Holdings, Marubeni Ventures, Energy Impact Partners, and Tamarack Global. Future of Mobility: The Future of Mobility podcast is focused on the development and implementation of safe, sustainable, effective, and accessible mobility solutions, with a spotlight on the people and technology advancing these fields. linkedin.com/in/brandonbartneck/ brandonbartneck.com/futureofmobility/ Edison Manufacturing and Engineering: Edison manufacturing is your low volume contract manufacturing partner, focused on assembly of complex mobility and energy products that don't neatly fit within traditional high-volume production methods.

Want to become more heart-centered? There's a new playbook in town! Deb has released her first book The Heart-Centered Leadership Playbook: How to Master the Art of Heart in Life & Leadership. Get your copy now here on our official Amazon link!Eric D. Stone's passion for business led him to an influential twenty-six-year career at the iconic rental car company Enterprise Holdings, where he quickly became one of the most decorated Regional Vice Presidents in the company's history. His ability to connect and motivate employees from all different generations and demographics allowed his teams to sustain top-level results and a culture of pride. Eric attributes much of this success to his ability to create, ignite, and sustain a high-performance culture— one that enabled him to lead his teams through challenges like 9/11, the Great Recession, the COVID-19 pandemic, and the Great Resignation—along with an extraordinary ability to adapt to the unexpected and help others do the same. Eric retired from Enterprise in 2018 and founded Clear Path Ventures, which specializes in guiding young professionals and businesses as they navigate their path to success. Eric has served on the boards of multiple community-focused nonprofits, which focus on providing strategies and resources to close the opportunity gap for marginalized groups.Connect with Eric at:* https://clearpathventures.com/about* https://www.linkedin.com/in/eric-stone-clear-path/* https://www.instagram.com/clearpathventures_/ This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit debcrowe.substack.com

"Culture is this catalyst to execution and getting a group of people to achieve the uncommon, unleashing people's true potential," says Eric Stone. In this episode of the Authentic Change Podcast, Mike Horne welcomes Eric Stone, a seasoned leader with a special track record for creating high-performance cultures. With a 26-year career at Enterprise Holdings, one of North America's largest privately held companies, Eric shares his insights on what it takes to connect with and motivate employees from all generations and demographics to create exceptional results. In his new book, "Jumpstart Your Workplace Culture: A Roadmap for Igniting High Performance," Eric shares practical strategies for creating a strong and engaging culture. He emphasizes the importance of aligning personal and company values, selecting employees based on character, and providing clear goals and expectations. Eric also highlights the significance of employee training, development, recognition, and empowerment in avoiding burnout and fostering memorable customer experiences. His experiences and insights inspire listeners to embrace their values, develop strong relationships with their teams, and create a culture that drives high performance and success. Quotes: "I look at culture as this catalyst to execution and getting a group of people to achieve the uncommon, unleashing people's true potential." (9:05 | Eric Stone)  "So how do you get people to avoid burnout? Well, if you create strong relationships with your team and build initiatives from the beginning through their journey, that's one real important thing. If you supply them with the training, the proper development, the information and equipment, and to get that desired outcome, that's going to be very helpful. If you truly get to develop them personally and professionally, that's important. If you're very clear in communicating your goals and expectations, that's important. And you want to be able to recognize and reward excellence. And when you package those together, the importance of the training one really overlaps a lot of them. And most people tend to get burnt out when they really are in an unknown. They get anxious, frustrated, disengaged when they don't know where they are, where they're standing, or they're getting no guidance. I truly believe people want to do really well. I don't think they show up in corporate America and want to be terrible." (15:02 | Eric Stone) "You know, whatever your grading is, whether it's a one to five, whether it's a 'meets/succeeds', thing is, what does it mean to 'meet'? What are those key things that would be consistent along the ranking system? What does it mean to 'exceed' or to be 'outstanding'? And what are some of those numbers that would lead to an outstanding performance? And so to me, it's just really getting defined. So you're having consistency." (27:04 | Eric Stone) Links: Learn more about Mike Horne on Linkedin Email Mike at mike@mike-horne.comLearn More About Executive and Organization Development with Mike Horne   Learn more about Eric D. Stone: LinkedIn: https://www.linkedin.com/in/eric-stone-clear-path/ Instagram: https://www.instagram.com/clearpathventures_/ Facebook: https://www.facebook.com/profile.php?id=100040382190383 Website: www.ericdstone.com   Podcast production and show notes provided by HiveCast.fm

Richmond international Airport will host an airport-wide job fair Wednesday, Aug. 2, from 10 a.m. to 3 p.m. at the Ivor Massey Administration Building, 5707 Huntsman Road in Sandston on the airport's campus. Participating organizations will include Delaware North (all restaurants), Enterprise Holdings (car rental), Hudson (all news and gift locations), Piedmont Airlines (ground handling), SP+ (airport parking and shuttle services), the Transportation Security Administration, and the Capital Region Airport Commission. Available jobs include a mix of full-time and part-time opportunities, from entry level positions to experienced supervisory roles. Applicants should bring several copies of their resumes and must have...Article LinkSupport the show

Yesterday, I was able to participate in a webinar about mentorship with Chris Fitzpatrick of Creston Electronics and Jennifer Santiago from Enterprise Holdings. It was a great conversation and I wanted to share it with the podcast listeners! If you want to watch the video of the webinar, follow the link below: https://youtu.be/ZHcQZZ9lvao Shout Outs and Plugs Chris Fitzpatrick LinkedIn: https://www.linkedin.com/in/chrisfitzpatrickspeaks/ Jennifer Santiago LinkedIn: https://www.linkedin.com/in/jennifer-santiago-24dd24vv/ If you have a question for the podcast call 571-336-6560 or leave a question via this Google Form. Five Minute Journal by Intelligent Change Affiliate Code: https://www.intelligentchange.com/?rfsn=4621464.017186 Tappy Card “Electronic Business Card” Affiliate Code:  https://tappycard.com?ref:philip-wilkerson Please leave a rating/review of the Podcast https://lovethepodcast.com/positivephilter Intro music provided by DJ BIGyoks. Check out his Instagram and Soundcloud channel can be found here:   https://www.instagram.com/beats.byyoks/  https://soundcloud.com/dj-bigyoks  Outro music provided by Ryan Rosemond. Check out his Soundcloud channel here: https://soundcloud.com/brothersrosemond/albums   Leave Your Feedback by filling out this audience survey: https://forms.gle/ncoNvWxMq2A6Zw2q8  Sign up for Positive Philter Weekly Newsletter: http://eepurl.com/g-LOqL Please follow Positive Philter: Positive Philter Facebook Page Positive Philter Twitter Positive Philter Instagram  If you would like to support the podcast, please consider donating to the Positive Philter Patreon page: https://www.patreon.com/positivephilter Positive Philter was selected by FeedSpot as Top 20 Positive Thinking Podcasts on the web. https://blog.feedspot.com/positive_thinking_podcasts/ The Positive Philter Podcast is dedicated to Jeff Kirsch. A long-time supporter of the show and a major influence on this show's growth. Please support the careers of future advocates by donating to the Jeff Kirsch Fund for Anti-Hunger Advocacy. This fund was named after Jeff Kirsch for his decades of service in fighting hunger and inequality. Link to fund: https://frac.org/kirschfund  

This week MediaPost's Steve Smith chats with Kyle Sanborn, Vice President of Global Brand Strategy and Marketing Activation at Enterprise Holdings.

The response to Tron Lightcycle/Run in the Magic Kingdom at Walt Disney World has been phenomenal. Guests love the thrill experience, and comparisons are made constantly between it and the new Guardians of the Galaxy Cosmic Rerun. But there's more than just the ride at the center of this attraction. We look at new food & beverage concoctions made available at Energy Bytes. We visit the newly renovated Tomorrowland Launch Depot and check out an amazing array of retail experiences. And finally, we meet the Tron Green Team, a post-show provided by sponsor Enterprise Holdings, otherwise known as Enterprise Rental Car. Here we have a chance to talk about some key dynamics in team leadership, whether you're an imagineer, part of a car rental organization, or your own work. With that, we'll offer some free souvenirs for your organization as you think about team dynamics. Join us as we go beyond the ride to look and extend the Tron story at the Magic Kingdom in Walt Disney World. Photos and links tied to this podcast can be found at Disney Insights! Be sure to visit Disney Insights Facebook Page to share which attraction, TRON or Cosmic Rewind, you like most?  This podcast as well as all others are brought to you by Performance Journeys, which celebrates its 20th year as a training and development group bringing best in business ideas through keynotes, workshops, seminars and amazing benchmarking programs to organizations in the public, private and non-profit sectors. If you are seeking to improve your customer delivery, to re-engage the morale of your workforce, or to improve the leadership of your organization, we offer not only great solutions tried and tested from our time working intimately to raise excellence in organizations big and small. At Performance Journeys, it's as much about the journey as it is about the performance.

Growing from Within: Strategies for Building and Nurturing your Employees Hosts: Steve Boese, Trish McFarlane Guest: Shelley Roither, Senior Vice President of Global Human Resources, Enterprise Holdings This episode of At Work in America is sponsored by Paychex, one of the leading providers of HR, payroll, retirement, and insurance solutions for businesses of all sizes. As the workplace continues to evolve, businesses are being forced to adapt and innovate to meet the challenge. Our fifth annual workforce trend study will help you understand this year's top business challenges — and set your strategic priorities. Get the report, 2023 Priorities for Business Leaders: Trends, Insights, and Ideas for an Evolving Workplace to learn the challenges facing businesses like yours and how you don't have to go it alone. Visit paychex.com/awia to check it out, today. This week we met with Shelley Roither from Enterprise Holdings to talk about important HR topics such as talent management, engagement, retention, culture, and more! - How to provide an engaging, inclusive workplace that's purpose driven - The importance of internal mobility and why it's a differentiator - Sustaining internal mobility in a declining labor market - Attracting and retaining talent by upskilling current talent in the workplace Check out Enterprise and the careers they have available Thank you for joining the show today!  Remember to subscribe wherever you get your podcasts!

Featuring Ahmed Al Lawendy Franchising can help a business successfully enter new markets by leveraging the market knowledge, and expertise of the franchise partners.  At the same time, compatibility is seen as an important characteristic for long term franchise success.  Join host Gene Cunningham for a special conversation with Ahmed Al Lawendy to hear how Al Jomaih Holdings of Saudi Arabia and US-headquartered Enterprise Holdings created a successful vehicle leasing franchise in Saudi Arabia and expanded into additional markets.     Ahmed was formerly the Chief Operating Officer for AJAR (Al Jomaih Auto Rent).  He oversaw the operations for AJAR, the Master Franchisee for Enterprise, National, and Alamo vehicle leasing in GCC countries, Jordan, Lebanon and Austria.  Host Gene Cunningham is a faculty member in the Chaifetz School of Business at Saint Louis University and a retired aerospace executive with a 41-year career in international business, strategy, and operations. Ahmed Al Lawendy: LinkedInGene Cunningham: Linkedin

Host Gregg N. Sofer is joined by Salvador Hernandez, former senior FBI official and private-sector compliance officer and current senior compliance and ethics advisor at Husch Blackwell, to discuss the recent U.S. Department of Justice settlement involving Danske Bank A/S. The settlement resolved a DOJ investigation concerning instances of bank fraud that allowed Danske Bank to move billions of dollars through the U.S. financial system from high-risk accounts for non-resident customers of the bank's Estonia-based branch. Danske Bank also settled charges brought by the U.S. Securities and Exchange Commission (SEC) in a parallel proceeding for violations of U.S. securities laws.As part of the settlement, Danske Bank pled guilty to conspiracy to commit bank fraud and agreed to forfeit $2.06 billion. In a notable development, the settlement also involved a first-of-its-kind provision whereby Danske Bank agreed to “implement evaluation criteria related to compliance in its executive review and bonus system so that each Bank executive is evaluated on what the executive has done to ensure that the executive's business or department is in compliance with the Compliance Programs and applicable laws and regulations.”Our discussion will explore how the Danske Bank settlement breaks new ground by targeting executive compensation in the context of compliance program failures. Gregg N. Sofer BiographyGregg counsels businesses and individuals in connection with a range of criminal, civil and regulatory matters, including government investigations, internal investigations, litigation, export control, sanctions, trade secrets and regulatory compliance. Prior to entering private practice, Gregg served as the United States Attorney for the Western District of Texas—one of the largest and busiest United States Attorney's Offices in the country—where he supervised more than 300 employees handling a diverse caseload, including matters involving complex white-collar crime, contract fraud, national security, cyber crimes, public corruption, money laundering, export violations, trade secrets, tax, large-scale drug and human trafficking, immigration, child exploitation and violent crime.Salvador Hernandez BiographySal collaborates closely with attorney teams and clients to strategize at all stages of investigative and compliance program work. He has experience building compliance structures for clients and is equally adept at program review, risk assessment, crisis response and mitigation.Prior to coming to Husch Blackwell, Sal spent 25 years at the Federal Bureau of Investigation, where he rose through the ranks, via numerous assignments, from Special Agent to executive-level positions at FBI Headquarters in Washington, DC, the U.S. Embassy in Mexico City, and the FBI's Los Angeles Field Office. At FBI Headquarters, as Deputy Assistant Director in the Criminal Investigative Division, he had oversight responsibility for the FBI's Financial Crimes and Public Corruption Programs. In Los Angeles, he held the title of Assistant Director and served as the office's chief executive, with responsibility for the work of more than 1,300 FBI employees charged with carrying out the FBI's criminal, counterterrorism and national foreign-intelligence responsibilities in Southern California. Sal followed his FBI career with a career in the private sector where, first as Security Director, and then as Vice President of Compliance and Ethics, he expanded the security and investigations programs and established and led the legal and regulatory compliance efforts at Enterprise Holdings, Inc., the world's largest vehicle rental, leasing, and sales company.Additional ResourcesU.S. Department of Justice, press release, “Deputy Attorney General Lisa O. Monaco Delivers Remarks on Corporate Criminal Enforcement,” September 15, 2022U.S. Department of Justice, press release, “Danske Bank Pleads Guilty to Fraud on U.S. Banks in Multi-Billion Dollar Scheme to Access the U.S. Financial System,” December 13, 2022U.S. Securities and Exchange Commission, press release, “SEC Charges Danske Bank with Fraud for Misleading Investors about Its Anti-Money Laundering Compliance Failures in Estonia,” December 13, 2022Wall Street Journal, “Danske Bank to Pay $2 Billion to Resolve Estonia Money-Laundering Probes,” December 13, 2022Reuters, “Danske Bank pleads guilty to resolve long-running Estonia money-laundering probe,” December 13, 2022Danske Bank, Company Announcement No. 18/2022, “Danske Bank reaches coordinated resolutions with the US and Danish authorities regarding the Estonia matter,” December 13, 2022

Ball State University prioritizes the career connections and professional development of its students and graduates. President Mearns is joined by Jim McAtee, Executive Director for Career and Professional Development and Amanda Mast, Talent Manager for Enterprise Holdings. They discuss how BSU's Indiana Connection Lounge provides an innovate new space on campus to host one-on-one interactions between students and future employers. 

On this episode of the Career Talk Podcast Series, Debbie Beal, Director for the Center of Success, sits down with Mr. Bob Berdelle. Berdelle is the Talent Acquisition Manager for Enterprise Holdings in Lombard Illinois, and he shares what qualifications he is looking for when hiring. Music Credit: acoustic chords mood E 120 BPM from SoundSnap.com

We return from winter break with Don Moore, EVP, Business Rental Sales & Global Corporate Accounts at Enterprise Holdings - and a Brand USA board member. Don shares over three decades of industry insights, talks international expansion, and gives us a glimpse at future technology.

In this podcast episode, GBTA Vice President of Government Relations, Shane Downey, talks with Gordon Reel, Vice President of Government and Public Affairs from Enterprise Holdings, to learn more about the post-pandemic recovery and forecast for the U.S. rental car market as well as legislative issues of interest in the new 118th Congress. Reel also shares his expertise and insights on the importance of citizen political activity along with the company's thoughts  on legislative items such as excise taxes, electric vehicles, infrastructure, and bonus depreciation.

Salvador Hernandez, Senior Compliance and Ethics Advisor at Husch Blackwell joins Sean to discuss the state of compliance... Topics of discussion include: The DOJ Corporate Crime and Compliance Initiative: Where are We Now, One Year Later? (a high-level survey) Disclosure to the Government—the why, how and when (discussion of the DOJ's expectations, the pros and cons of disclosing) Compliance Officer Certifications—A good or a bad thing? (capitalizing on the significant recent discussion of this topic) Compliance via Compensation (discussion of DOJ's focus on the compensation as a means of incentivizing and disincentivizing behavior) Conducting Internal Investigations (a primer on conducting successful internal investigations) As a former senior executive with the Federal Bureau of Investigation (FBI) Sal began his career inside government with 25 years at the FBI, where he rose through the ranks, via numerous assignments, from Special Agent to executive-level positions at FBI Headquarters in Washington, DC, the U.S. Embassy in Mexico City, and the FBI's Los Angeles Field Office. At FBI Headquarters, as Deputy Assistant Director in the Criminal Investigative Division, he had oversight responsibility for the FBI's Financial Crimes and Public Corruption Programs. In Los Angeles, he held the title of Assistant Director and served as the office's chief executive, with responsibility for the work of more than 1,300 FBI employees charged with carrying out the FBI's criminal, counterterrorism and national foreign-intelligence responsibilities in Southern California. Sal followed his FBI career with a career in the private sector where, first as Security Director, and then as Vice President of Compliance and Ethics, he expanded the security and investigations programs and established and led the legal and regulatory compliance efforts at Enterprise Holdings, Inc., the world's largest vehicle rental, leasing and sales company. Sal is uniquely suited to collaborate closely with attorney teams and clients to strategize at all stages of investigative and compliance-program work. He has experience building compliance structures for clients and is equally adept at program review, risk assessment, crisis response and mitigation. phone: 314.345.6193 fax: 314.480.1505 email: sal.hernandez@huschblackwell.com

Andy Taylor, son of Enterprise Holdings founder Jack Taylor, talks about ‘Jack Taylor: The Enterprise' documentary and his father's life and legacy.

Guest: Jake Beaton | CFO of the Woodford Group| See omnystudio.com/listener for privacy information.

The travel and automotive industries have experienced tremendous disruption since 2020. Enterprise Holdings CEO Chrissy Taylor has been there for all of it. She took over the CEO slot just before the pandemic ground travel to a halt. Now, on the eve of the company's 65th birthday, things are looking up. But there's a change still to manage. In this chat with LinkedIn Editor-in-Chief Daniel Roth, Chrissy shares the importance of surrounding yourself with the right people for the job, and of moving from crisis mode to future thinking. Follow Chrissy Taylor and Enterprise Holdings on LinkedIn Follow Daniel Roth on LinkedIn Join our This is Working community by subscribing to Dan's newsletter and posting your thoughts on LinkedIn using the hashtag #ThisIsWorking.

Meet Justin Henderson, Group Talent Acquisition Manager for Enterprise Holdings in the Tampa/St. Pete market. Justin shares his core principles that have led to personal and professional success. They are the 5 C's - Confidence, Communication, Competitiveness, Character & Commitment. Connect with Justin on LinkedIn - JustinHendersonERAC or justin.f.henderson@ehi.com or USF Handshake.

In part two of our series about cooperation and the Department of Justice's use of its coercive and persuasive powers to conscript an army for DOJ's corporate enforcement efforts, host Gregg Sofer is joined by Rudy Rivera, Chief International Counsel for a Fortune 500 company, and Husch Blackwell's Sal Hernandez. We discuss the Department's evolving stance on corporate compliance, issues related to the sometimes vexing decision regarding voluntary disclosure and how prosecutors and law enforcement agents view self-disclosures. Guest biographiesRodolfo RiveraRodolfo Rivera is Chief International Counsel for a Fortune 500 company with $8.4 billion in revenue and 21,000 employees. He serves as a legal advisor to senior-and-executive management on international M&A, litigation and FCPA, while also working with stakeholders on a variety of levels domestically and globally. He has also been the lead in establishing the company's international operations and has managed several of the international subsidiaries. He currently manages a global multimillion dollar claims portfolio as well as oversees all company immigration matters. He is a Board Member of the Association of Corporate Counsel as well as a member of the executive committee. The ACC has more than 45,000 members throughout the world. He is a frequent speaker on topics such as negotiation, ethics and compliance, motivation, goal setting, Diversity and Inclusion, and managing a business. He has completed 4 TEDX talks:From Public Assistance to a Fortune 500 CompanyDiversity and Inclusion is Good for the Bottom LineThe Beauty of Learning a Second LanguageThe Value of MentorshipHe was named to the GC Power List: US: Latin America Specialists for 2019.Salvador HernandezAs a former senior executive with the Federal Bureau of Investigation (FBI) and compliance and ethics officer for a global transportation provider, Sal is uniquely suited to help clients address government investigations, regulatory risk, and compliance program development and assessment.Sal began his career inside government with 25 years at the FBI, where he rose through the ranks, via numerous assignments, from Special Agent to executive-level positions at FBI Headquarters in Washington, DC, the U.S. Embassy in Mexico City, and the FBI's Los Angeles Field Office. At FBI Headquarters, as Deputy Assistant Director in the Criminal Investigative Division, he had oversight responsibility for the FBI's Financial Crimes and Public Corruption Programs. In Los Angeles, he held the title of Assistant Director and served as the office's chief executive, with responsibility for the work of more than 1,300 FBI employees charged with carrying out the FBI's criminal, counterterrorism and national foreign-intelligence responsibilities in Southern California. Sal followed his FBI career with a career in the private sector where, first as Security Director, and then as Vice President of Compliance and Ethics, he expanded the security and investigations programs and established and led the legal and regulatory compliance efforts at Enterprise Holdings, Inc., the world's largest vehicle rental, leasing and sales company.Sal is uniquely suited to collaborate closely with attorney teams and clients to strategize at all stages of investigative and compliance-program work. He has experience building compliance structures for clients and is equally adept at program review, risk assessment, crisis response and mitigation.

Guijarro v. Enterprise Holdings

Today is Wednesday, April 13, and we're looking at The Hertz Corporation vs. Enterprise Holdings.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Take A Time Out with Enterprise Holdings! Join Pitt's Career Center and Natalie Miller, Enterprise's Group Talent Acquisition Manager to learn the ins and outs of the organization. Additionally, get to hear what Natalie's favorite food spot is in a trendy Pittsburgh neighborhood. Enterprise is the largest car rental company in the U.S. and is the parent company of the Enterprise Rent-A-Car, National Car Rental, and Alamo Rent-A Car brands. It has more than 10,000 locations in neighborhoods and airports. Top 50 Employer for Women from The Times in 2020 Early Talent Award from Handshake, Top 10 Employer in Transportation & Logistics 2021 Forbes America's Best Employers for New Graduates – Enterprise Holdings 2020

Devin: What do you see as your superpower?Ali: I think my superpower is honestly that I’m a dreamer, and I just bring people into my dream world, and a lot of them stick.Ali Hogan is the founder and board chair for an innovative nonprofit called Rung for Women that provides intensive training for women struggling with poverty, helping them to realize their full potential.A granddaughter of the late Enterprise Holdings founder Jack Taylor, she bristles at the assumptions people make. “I struggle sometimes when people don’t know me and pass judgment based on where I came from,” Ali says.She tries to emulate her grandfather, from whom she learned fundamental leadership principles. “He was the kind of guy that thought that good business was built on relationships. So you don’t have to be the smartest guy in the room, you don’t have to have the most money in the room if you’re trustworthy and friendly and people think you’re a nice guy.”“We were raised with a man who was a dreamer and sort of leaped before he thought, which is exactly what I’m like,” she adds.Ali received some more deliberate training from Jack as a teenager. She explains:He started a foundation for us when I was 13. I'm the baby, and every year we would have to sit down with him at the dining room table and we would have to present him with an organization that we had chosen and. We would ask for a certain amount of money, but we had to do the research, we had to make the contact, we had to plead our case as to why we liked that organization. So starting at the age of 13, I was figuring out how to give back to the community, and that's where I honestly met some of the people that I still know who are in these organizations.“We have that family motto. We see a need, and we fill it. That’s just what we do,” she says.For eight years, Ali ran a nonprofit resale shop. “The whole idea behind it was to dress women for the job they wanted,” Ali says. During this time, she learned about the challenges women face and the resources available to them. She saw a need for a more comprehensive, collaborative program. Following the family motto, she decided to fill it.The “members” of the program, a label used to signal inclusivity, face a range of challenges. “They are all experiencing some kind of stuckness,” she says. Elaborating, she adds:When we did the research, we realized one of the biggest issues with women is all the barriers in their lives. And as women, we tend to fill up other people's cups before we fill up our own. So we're looking at a lot of single moms. We're looking at a lot of women that have just struggled their whole lives, working part-time jobs, fast food, jobs. They've never had benefits, they've never had promotions. Those just aren't the kind of jobs they're in.Ali notes that the women need a range of services from therapy to financial training and counseling. Never having had a job with benefits, they need help understanding how to choose health insurance, why to contribute to a 401k, and so much more that many readers may take for granted.The program’s core is a six-month coaching program that is personalized and helps each of the more than 100 women in the program to succeed. As part of the process, they help women define their optimal work situation, whether behind the desk, in a more social position or virtual. The program also includes access to a gym, a garden, a chef, a farmer and a health clinic to help members improve their diet and wellness. “We realized that if you sort of put all these things together, you’re helping the mind, body and soul,” Ali says. “We’re just arming them with confidence.”The first cohort of 120 women, selected from over 1,000 applicants, launched in March. Their six-month coaching session is complete, but they will remain in the program for up to 18 months. A second cohort of 110 women chosen from over 600 applicants started in the fall. “Our employers tell us that people are most often hired for their qualifications, but they’re fired for their behavior,” Ali says. Therefore, a crucial part of the program is helping women with soft skills essential in any career. This training includes dressing properly, dealing with interoffice conflict and negotiating compensation.Pulling all of this together, Ali has used her superpower. She dreams up a solution to a big problem and then invites others into her dream world to help her make it a reality. Let’s call it “dream sharing.”Superpowers for Good is a reader-supported publication. To support my work, consider becoming a paid subscriber.How You Can Develop Dream Sharing As a SuperpowerAli works from the heart. “I am probably not the most professional boss. I am very big on relationships. I like to keep things casual and comfortable, and I want to hear all of the good, bad and the ugly.”Given her approach, sharing a dream or vision of the future requires collaboration. She admits that part of the model she learned from her grandfather is to hire people with the skills to execute the dream.“I’m not going to be disingenuous, and I think because of that, I have found the most amazing people to work with me,” she says. A relationship-focused management style, coupled with integrity, is key to her superpower. She offers additional leadership advice. “You have to be able to listen to people.” “You also have to ask questions, and you have to be curious because the greatest ideas come from those sort of silly moments in life,” she says. “I mean, the idea for the store came from a happy hour with my sister and my cousins over wine.”“At any moment, a great idea can appear, and you just have to be open to it,” she continues. “And the only way you’re going to be open to it is to ask questions, talk about your experiences, find collaboration with people, see the similarities people have.”In these five simple principles, I’ve summarized her approach.Build relationships first.Operate with integrity.Listen.Be curious.Be open to ideas.Given the impact she’s having, these seem like a good place to start. If you do, you can make dream-sharing a superpower to enable you to do more good. Get full access to Superpowers for Good at devinthorpe.substack.com/subscribe

Join host Gene Cunningham and guest Peter Smith, VP of Global Franchising at Enterprise Holdings, as they dive into the strategy and decision processes used by Enterprise as it expanded from its very successful domestic rental car market to the global marketplace.  Peter shares his thoughts on the opportunities and challenges Enterprise faced as it expanded internationally.  Of particular interest is the “franchising strategy” Enterprise embraced for international growth. Peter oversees the company's worldwide franchise operations and expansion efforts and has been with Enterprise since 2004. Host Gene Cunningham is a current faculty member in the Chaifetz School of Business at Saint Louis University and retired Aerospace Executive with a 41-year career in International Business, Strategy, and Operations.Special thanks to Greiner Bio-One for sponsoring this episode. Enterprise HoldingsGreiner AG | Greiner Bio-One

Fred Reichheld, inventor of the Net Promoter Score® (NPS), sees customers recommendations as an act of love. Recommendations are a chance to provide an experience to someone they care about.  Reichheld's new book, Winning on Purpose: The Unbeatable Strategy of Loving Customers, shows tracking the actual referrals is the next level, what Reichheld describes as the “gold” in the business—and the future of your customer strategy.  Key Ideas to Improve your Customer Experience Andy Taylor, Executive Chairman of Enterprise Holdings, once told Reichheld there is only one way to grow.  Taylor told Reichheld, “You've got to make sure your customers are treated so well, they come back for more and bring their friends.” Reichheld says that's the basic flywheel that drives all great business.  Reichheld thinks that the right way to determine growth is to measure that flywheel. He would like accounting teams to know how much of their revenue came from customers they have had for a year and all the business of that customer's referrals, called Earned Growth Rate. Earned Growth Rate separates referral growth from the other growth strategies organizations implement, that can include acquisitions, sales and marketing, or new store locations, among others.  Reichheld sees the Earned Growth Rate concept today as where Net Promoter was 20 years ago. In the next 10 to 20 years, he thinks there won't be a serious business person that doesn't know about Earned Growth Rates. He says his new book shows people how to do that. Here are some key moments in the discussion: 03:05  Reichheld explains why his frustration with NPS inspired his book and what he is trying to accomplish with it.     09:09  Reichheld makes the argument that there is only one class of purposes that work in business, and explains why.    13:18  Reichheld shares the one way to grow a great profitable business, and how it drives his decisions to invest in companies.    20:18   Colin asks Reichheld what advice he would give an organization that doesn't know how to use NPS properly, the way Reichheld intended when he invented it.   21:31  Ryan asserts that culture dictates how NPS plays a role in an organization, and asks Reichheld to give advice on how to focus organizations on culture. 24:44  We learn the difference between good profits and bad profits, per Reichheld, and how to use NPS better moving forward.     Please tell us how we are doing! Complete this short survey.  Customer Experience Information & Resources LinkedIn recognizes Colin Shaw as one of the 'World's Top 150 Business Influencers.' As a result, he has 289,000 followers of his work. Shaw is Founder and CEO of Beyond Philosophy LLC, which helps organizations unlock growth by discovering customers' hidden, unmet needs that drive value ($). The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. Follow Colin on LinkedIn and Twitter. Click here to learn more about Professor Ryan Hamilton of Emory University.  Why Customers Buy: As an official "Influencer" on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Click here to join the other 22,000 subscribers.  Experience Health Check: You already have an experience, even if you weren't deliberate about it. Our Experience Health Check can help you understand what you have today. Colin or one of our team can assess your digital or physical Customer Experience, interacting with your organization as a customer to define what is good and what needs improving. Then, they will provide a list of recommendations for critical next steps for your organization. Click here to learn more.  How can we help? Click here to learn more about Beyond Philosophy's Suite of Services.

Fred Reichheld, inventor of the Net Promoter Score® (NPS), sees customers recommendations as an act of love. Recommendations are a chance to provide an experience to someone they care about.  Reichheld's new book, Winning on Purpose: The Unbeatable Strategy of Loving Customers, shows tracking the actual referrals is the next level, what Reichheld describes as the “gold” in the business—and the future of your customer strategy.  Key Ideas to Improve your Customer Experience Andy Taylor, Executive Chairman of Enterprise Holdings, once told Reichheld there is only one way to grow.  Taylor told Reichheld, “You've got to make sure your customers are treated so well, they come back for more and bring their friends.” Reichheld says that's the basic flywheel that drives all great business.  Reichheld thinks that the right way to determine growth is to measure that flywheel. He would like accounting teams to know how much of their revenue came from customers they have had for a year and all the business of that customer's referrals, called Earned Growth Rate. Earned Growth Rate separates referral growth from the other growth strategies organizations implement, that can include acquisitions, sales and marketing, or new store locations, among others.  Reichheld sees the Earned Growth Rate concept today as where Net Promoter was 20 years ago. In the next 10 to 20 years, he thinks there won't be a serious business person that doesn't know about Earned Growth Rates. He says his new book shows people how to do that. Here are some key moments in the discussion: 03:05  Reichheld explains why his frustration with NPS inspired his book and what he is trying to accomplish with it.     09:09  Reichheld makes the argument that there is only one class of purposes that work in business, and explains why.    13:18  Reichheld shares the one way to grow a great profitable business, and how it drives his decisions to invest in companies.    20:18   Colin asks Reichheld what advice he would give an organization that doesn't know how to use NPS properly, the way Reichheld intended when he invented it.   21:31  Ryan asserts that culture dictates how NPS plays a role in an organization, and asks Reichheld to give advice on how to focus organizations on culture. 24:44  We learn the difference between good profits and bad profits, per Reichheld, and how to use NPS better moving forward.     Please tell us how we are doing! Complete this short survey.  Customer Experience Information & Resources LinkedIn recognizes Colin Shaw as one of the 'World's Top 150 Business Influencers.' As a result, he has 289,000 followers of his work. Shaw is Founder and CEO of Beyond Philosophy LLC, which helps organizations unlock growth by discovering customers' hidden, unmet needs that drive value ($). The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. Follow Colin on LinkedIn and Twitter. Click here to learn more about Professor Ryan Hamilton of Emory University.  Why Customers Buy: As an official "Influencer" on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Click here to join the other 22,000 subscribers.  Experience Health Check: You already have an experience, even if you weren't deliberate about it. Our Experience Health Check can help you understand what you have today. Colin or one of our team can assess your digital or physical Customer Experience, interacting with your organization as a customer to define what is good and what needs improving. Then, they will provide a list of recommendations for critical next steps for your organization. Click here to learn more.  How can we help? Click here to learn more about Beyond Philosophy's Suite of Services.

Today on The Blind Spot With Deb Seymour, I'm sharing a great conversation with Leigh Lafever-Ayer, VP/Human Resource Director, UK and Ireland. Leigh shares her career lessons about leading herself through opportunities that presented themselves over her tenure at Enterprise Holdings. BLIND SPOTS UNCOVERED & INSIGHTS: The story we have about ourselves may limit our courage to take that step. Gifts from others - how they view us and what that means...and, what to allow as truth to move us forward. About Leigh Lafever-Ayer: Enterprise Holdings/ Enterprise Rent-A-Car VP/Human Resource Director, UK and Ireland    As HR Director/VP Human Resources, Leigh Lafever-Ayer oversees human resources (HR) for all operating groups and corporate headquarters in the UK and Ireland.  Leigh champions, advises and sponsors diversity initiatives at Enterprise, who has been recognised by The Times as a Top 50 Employer for Women each year since the award's inception.  Leigh also created and is editor of DRIVE magazine, an internal Enterprise publication, that was created to focus on diversity with a lens on gender equality.   Leigh often speaks professionally on human resource best practices and DEI.  She is on the Business in the Community's (BITC) Gender Leadership Board.  Leigh was listed in the Involve HERos list in 2017 and 2018. Enterprise Rent-A-Car has been recognised for their work in the UK for skills employability, LGBTQ+ commitment, race equality and social mobility.  Most recently, Enterprise sponsored the Race at Work survey with BITC. In August 2020, Leigh received the inaugural Top Achiever Award-Department Head MVP for her team's governance of a successful new business integration whilst steering leadership through COVID management.  In 2018, she received the Louis Johnson Outstanding Alumnus Award from the TTU College of Business.   Leigh is originally from Cookeville, Tennessee, and now lives outside of London with her husband and daughter. She is an advisory board member for Global Diversity Practice and is an adviser for Bridge Builders Mentoring Scheme. CONNECT WITH DEB Deb Seymour is a certified Executive Leadership Coach, Leadership Development Trainer and host of The Blind Spot with Deb Seymour Podcast. With 30 years of Corporate Leadership experience and formal education from ICF accredited leadership coach training programs, she enjoys working with individuals and teams to up-level their leadership... beginning with how they lead themselves. She is hired by companies for 1:1 Executive Coaching and her Game Changer Leadership Development Program, an experiential leadership development program that is guaranteed to help people figure out their blind spots and up-level their performance to match the potential within. You can learn more & connect with Deb at: https://www.deborahseymour.com/ hello@deborahseymour.com LinkedIn https://www.linkedin.com/in/debseymour/ 610-592-8142

The Covid pandemic has created a myriad of challenges to navigate in business environments. Join host Dr. Patricio Duran as he sits down with Dr. Dave Dowell to discuss how Novus International has addressed customer and employee health concerns while tackling the pandemic's ripple effect on sales, manufacturing, and supply chains. Life scientist and strategist Dr. Dave Dowell is Chief Operating Officer and Executive Vice President of Operations at Novus International, and within these roles has global responsibility for manufacturing, logistics, procurement, and regulatory affairs. Dr. Dowell joins host Dr. Patricio Duran, Assistant Professor of International Business in the Chaifetz School of Business at Saint Louis University with research specialties in global strategy and international business environment. Dr. Dave DowellDavid Dowell | LinkedInNovus InternationalNovus InternationalDr. Patricio DuranPatricio Duran | LinkedInSpecial thanks to Enterprise Holdings, Inc. for sponsoring this episode.

Jeff is a wine sommelier, travel advisor and co-owner of Coggin Travels, specialists in pairing wine with travel. In 2019, Jeff joined his wife Cindy's travel advisor business after retiring from Enterprise Holdings where he enjoyed a 35-year career. With Enterprise, Jeff and his sales team enjoyed a decade of prodigious growth culminating in his 2019 retirement. Market share in his channel grew from 31% to 47% with sales growing from $800 million to $1.25 billion. Jeff then turned to his new career as a travel advisor, using the pandemic travel slowdown as an opportunity to focus on education and training. In 2020, Jeff earned recognition as an Accredited Cruise Counselor from the Cruise Lines International Association, as a Certified North America Destination Specialist by the Travel Institute and as a Verified Travel Advisor by the American Society of Travel Advisors. Jeff developed an appreciation for wine over his lifetime of travels and his enthusiasm was amplified by a series of European wine cruises, with his wife Cindy, through wine regions such as Bordeaux, Rhone and Mosel. Inspired by what he had already learned from these trips, Jeff began training as a wine sommelier culminating in his earning a Level 2 Award in Wine from the Wine & Spirits Education Trust. If you love wine and travel, let Jeff and Coggin Travels guide you through the Rhone river valley to learn the different wine appellations of Northern Rhone and taste the fine Hermitage and Cote Rotie wines. Jeff can lead you along the Mosel, to learn about fine German Rieslings which carry the label Kabinett, Spatlese and Auslese. Jeff can even take you to Northern Italy, near Venice, to learn about the different Valpolicella wines and how the distinctive Amarone is made using the appassimento wine making method. If these trips sound like you, visit coggintravels.com to learn more about our hosted and featured small ship cruises and sign up for Coggin Travels mailing list to receive ongoing wine and travel inspiration. You can find out more about Jeff and the travel opportunities they have planned at the Coggin Travels website: http://coggintravels.com

Today we have a special guest, Ms. Brandi Hayes who has been helping people start their own car rental business. Today Brandi will share how she started her car rental business by helping us establish a new income stream by renting cars using the new car rental platforms like hyrecar and turo. The global car rental market was estimated to be $85 Billion in 2019. The car rental market shrunk to $58 Billing in 2020, due to the pandemic. However, the global car rental market is expected to bounce back and grow to an estimated $150 Billion in 2027. Some of the key players are Avis Budget Group, Hertz Group, and Enterprise Holdings. Now that there are alternatives to the traditional car rental market, average everyday people can now gain access to this market to start a side hustle or a full-time business. In this episode, Brandi and I will discuss the ins and outs of how to start your car rental business with little to no major investment and create a new stream of income.

This episode highlights what has been referred to as the “Rental Car Apocalypse” with dramatically increased car rental rates, reduced vehicle availability and the uncertainty of what to expect as more companies return to business travel. Join host, Tracie Carillo and Guest Speaker, Jay Pope, Global Strategic Sales Director for Enterprise Holdings, as they buckle in…to Your Window Seat. Having trouble loading the audio? Listen here: https://www.travelinc.com/your-window-seat-podcast/

When so much of our time is dominated by work, we can either be a superwoman and try to do it all on our own or trust God to empower us, guide us, and work through us.  People of Christ is who we are; work is what we do and how we do it is very much informed by faith.  Priscilla Hill-Ardoin shares wisdom from forty-five years of family life and thirty-two years as an African-American female in the telecommunications business. Through God-inspired boldness, she took a courageous leap of faith to speak out about diversity and inclusion to highlight the value of differences and the unique strengths each person brings to the table as a gift from God. Her faith and courage continue to be a gift as she leans in to God's path.Priscilla Hill-Ardoin is the President & CEO of PH-Agency along with a motivational speaker, businesswoman, and philanthropist. She is retired as the Chief Privacy Officer of AT&T (formerly Southwestern Bell) and pioneered a telecommunications career for 32 years. Her personal passion is serving as the Founder and President of The Aaron Ardoin Foundation for Sickle Cell Research and Education (AAF) established in 2005. Currently, she serves on numerous boards such as World Wide Technology, Enterprise Holdings, Inc., Washington University in St. Louis, Haven for Hope Transformational Center for the Homeless in San Antonio, Vanderbilt-Meharry-Matthew Walker Center of Excellence in Sickle Cell Disease in Nashville, and Biblical Business Training. Priscilla Hill-Ardoin has become a passionate advocate for the mission of helping people apply Biblical principles at work as well as advising the BBT Team. Priscilla has been recognized through the years for her generous charitable work and community service. Priscilla lives in San Antonio, Texas, but makes frequent trips to St. Louis to visit her son, daughter-in-law, and twin grandbabies. Hear more from Priscilla in her BBT blog post: Growth Takes TimeReview & Share: www.b-b-t.org/faithforwork Join the Movement: www.b-b-t.org/overviewDonate: www.b-b-t.org/contributionSupport the show (https://goconnect.b-b-t.org/page/186)

As the Founder and Principal of Ward & Company Real Estate, a real estate acquisitions company and Intuitive Management Partners, a Multifamily advisory firm, Whitney leads and defines company growth initiatives and expansion opportunities. Whitney's role includes overseeing acquisitions & service contracts, capital markets, brokerage engagements and collaborating with strategic business partners for growth.Prior to Intuitive Management Partners, Whitney spent eight years in corporate sales, management & marketing with Fortune 500 Company's: Enterprise Holdings and The Coca-Cola Company. After her decade of corporate experience, Whitney shifted into Commercial Real Estate and began building her entrepreneurial career as an Investment Sales Broker for a National Brokerage Company. Using an expertise in corporate business, brokerage investment sales, and apartment operations, in 2019 Whitney launched Intuitive Management Partners to offer full-service real estate investment management solutions for multifamily investors.Whitney has been recognized as an industry thought leader in the Multifamily sector and has shared her insights and knowledge at many industry conferences, as well as many real estate podcasts. Whitney is a graduate from George Mason University, where she earned a B.A. degree in Communications with a concentration in Public Relations from the College of Humanities and Social Sciences. While at Mason, Whitney was a Division I scholarship athlete for the Mason Women's Basketball Program. Intuitive Management PartnersIntuitive Management Partners was founded in 2019 behind the principles and fundamentals of Creating Better Communities.   This starts by identifying the needs of the residents, the asset and the goals of our clients & partners.  Our goal is to deliver solutions that improve housing opportunities & resident experiences, aid in the sustainability & life span of the property, expand opportunities for our team members and achieve the goals of our partners. Headquartered in Atlanta, GA, Intuitive Management Partners is a licensed real estate firm in the states of Georgia and Maryland.  Our team is comprised of licensed real estate professionals that bring over 5,000 units of asset & property management experience, real estate capital markets & niche micro market knowledge, financial engineering & analysis capabilities and brokerage investment sales.  At the partnership level, we are able to provide value in underwriting & acquisitions, investment management, financial & tax auditing, capital raising solutions, fund management and investor relations. Contact Whitney Ward and Intuitive Management Partners:Visit Intuitive Management Partners: LinkContact Intuitive Management Partners: LinkWhitney Ward on LinkedIn: Link

This week we focus on how sports leagues and their sponsors are planning for an unpredictable year ahead. Enterprise Holdings has had a huge presence in several sports for decades. Their Vice President of Marketing, Kyle Sanborn, explains their approach to 2021 and how every plan has many contingencies. Our top deals of the week include the elevation of CBD products in the UFC. See acast.com/privacy for privacy and opt-out information.

Struggling to manage product development in an era of constant change? Learn how Enterprise Holdings’ robust product development org adds clarity and discipline to the firm’s digital journey.

A cyber attack on Microsoft has the White House scrambling for a response, as China-backed hackers are getting blamed for the act. We’ll speak with the company that discovered the flaw about what the next steps should be, and what lies ahead. Plus, hedge fund giant David Tepper is getting bullish on stocks. We’ll debate why thinks rising rates are no longer a threat. And, the CEO of Enterprise Holdings gives her thoughts on travel in a post-pandemic world, including how demand for rental cars in still strong.

You would think that being a CIO at a rental car company would be a pretty straight forward job. I mean, if you understand the importance of information technology and can keep track of the employees and the cars then you are pretty much on top of your job. However, the way that we use cars is getting ready to undergo some significant changes with the arrival of Uber and ride sharing services. How is the CIO of Enterprise Holdings going to help the company to evolve to meet a changing world? --- Support this podcast: https://anchor.fm/jim-anderson5/support

Sean Fitzgerald is the Vice President for Property, Construction, & Environmental for Enterprise Holdings. Within this global company, Sean's reach has taken him all over the world gaining leadership lessons along the way. In this episode, Sean shares some insights of lessons he's learned, his upbringing, and some honest conversations that many listeners will relate to. 

On Episode 18 of Real World Talks, Naomi M. Lampkin, Regional Talent Acquisition Manager of Human Resources, Enterprise Holdings shares her unconventional background & what lead her to "Hospitality".  Naomi also talks about how she was able to move up and grow in her career in 10 years compared to others, enterprise opportunities, why experience is important, having a competitive nature and ended playing a fun game with the ladies!Guest: Naomi M. Lampkin, Regional Talent Acquisition Manager of Human Resources, Enterprise HoldingsStarring: Lourdes Torres, Katherine Martin and Nathalie St RemyProduced by: Nathalie St Remy

We wanted to do another episode in honor of International Women’s Day featuring a powerhouse woman encouraging other women to jump into the events industry. Amanda Armstrong, Assistant Vice President of Global Travel and Meetings at Enterprise Holdings, shares with us what inspired her early on. In the conversation with Amanda, we dig into some of the opportunities ahead for women in the industry along with some of the key lessons learned along her own journey. Resources and links discussed: Cvent Connect:http://www.cventconnect.com/ Connect with Amanda: https://www.linkedin.com/in/amandaarmstrongcmp/

In this 20 minute wrap-up of a two-part segment, Lars and CXR’s China Gorman turn over the mic to leaders from DaVita, American Airlines, Waste Management, and Enterprise Holdings to talk about how they’re making a difference in the world of candidate and employee engagement.  Taking back the mic, we wrap up with an overview of the new Talent Management membership options now available at CareerXroads.

In this two-part segment, China Gorman and Lars Schmidt chat with leaders from Enterprise Holdings, American Airlines, Waste Management, (and each other!) about their insights and experiences related to why BOTH candidate and employee engagement is so important.

Bio Charlton McIlwain (@cmcilwain) is Vice Provost or Faculty Engagement and Development; Professor of Media, Culture and Communication at New York University. His recent work focuses on the intersections of race, digital media, and racial justice activism. He recently wrote Racial Formation, Inequality & the Political Economy of Web Traffic, in the journal Information, Communication & Society, and he co-authored, with Deen Freelon and Meredith Clark, the recent report Beyond the Hashtags: Ferguson, #BlackLivesMatter, and the Online Struggle for Offline Justice, published by the Center for Media & Social Impact, and supported by the Spencer Foundation. Today, Tuesday October 1st, 2019, his new book entitled Black Software: The Internet & Racial Justice, From the AfroNet to Black Lives Matter, releases via Oxford University Press and available wherever you buy books. Resources McIlwain, Charlton. Black Software: The Internet & Racial Justice, from the AFRONET to Black Lives Matter (Oxford University Press, 2019) News Roundup EFF uncovers secret F.B.I. subpoenas for personal info from multiple companies The New York Times reports that the Electronic Frontier Foundation shared with it scores of documents uncovered in a Freedom of Information Act request that reveal the extent to which federal law enforcement officials issue subpoenas to companies in an effort to uncover personal data about individuals the Justice Department suspects of being a threat to National Security. The Justice Department has issued the so-called National Security Letters (NSLs) to companies as diverse as Equifax, Verizon, Google, and Microsoft seeking things like user names, IP addresses, locations, and records of purchases made by their customers. Elizabeth Warren proposes more tech expertise on the Hill Senator Elizabeth Warren is pushing for more tech expertise on the Hill, saying that it would help resist tech companies’ growing lobbying influence in Washington. Warren says tech companies’ strategy has been to purport that they understand tech issues better than congressional staffers. So she’s advocating for the reestablishment of the Office of Technology Assessment (OTA), which Newt Gingrich dismantled in 1995. For about two decades, the OTA was tasked with helping to keep Congressional staffers abreast of tech issues. NAACP slams Comcast over Byron Allen lawsuit The NAACP slammed Comcast for asking the Supreme Court to curtail section 1981 of the Civil Rights Act of 1866, which outlaws discrimination in contracting. Comcast and Trump’s Department of Justice are asking the Supreme Court to water down the statute by requiring plaintiffs to prove that race was the only motivating factor for why a defendant didn’t award a contract, as opposed being one of several factors. Comcast is requesting the more conservative reading of the statute in the context of a $20 billion lawsuit Byron Allen brought against it and Charter for opting out of carrying Allen’s cable channels. The Department of Justice filed an amicus brief on Comcast’s behalf. Allen is arguing that race does not need to be the only motivating factor in a contract discrimination lawsuit and that Comcast and the Trump administration are conspiring to eviscerate this landmark civil rights law, which was passed in the wake of the Civil War—the first one. EEOC says companies’ Facebook ads discriminated against women and older workers The Equal Employment Opportunity Commission found that seven (7) companies including Capital One, Edward Jones, Nebraska Furniture Mart, Enterprise Holdings, Renewal by Andersen, Drive Time Auto, and Sandhills Publishing discriminated against women and older workers by targeting ads based on age and gender. The Commission found that while targeting based on ages an gender may be appropriate in some cases, it’s not appropriate for housing, real estate, financial services, and job opportunities. FTC sues Match The Federal Trade Commission is suing dating platform Match Group, owner of Match, Tinder, OKCupid, Hinge, PlentyofFish and other dating apps, for fraud, TechCrunch reports.  The lawsuit targets Match.com specifically saying the platform is overrun by bots and spammers that Match encourages and profits from. DoorDash hack exposes data of 4.9 million people Online delivery service DoorDash is one of the latest targets of a hack. This time, the hack exposed the data of 4.9 million people. Even though the hack happened in May, DoorDash didn’t discover it until September. GAO urges FCC to take measures to help Tribal areas access spectrum Finally, the Government Accountability Office wants the FCC to take more active measures to address a shortage of spectrum on Tribal lands. The report indicates that Tribal lands, especially those in rural areas, lag behind the rest of the country when it comes to broadband access. It says that wireless can help close the divide. GAO says the FCC needs to do more to assess the extent to which Tribal organizations participate in spectrum auctions and to which unused spectrum across tribal lands could be used to deliver broadband access.  

Bill Horan and Zac Turkel talk with Talent Acquisition Specialist, Brooke Simeone from Enterprise Holdings on Long Island, about what it takes to land your first job on Long Island (and beyond.)

A conversation with Enterprise Holding VP Talent Acquisition, Marie Artim, about their journey to include compensation ranges in job descriptions. In this episode, you'll learn: What led to their decision to include compensation How they made business case How they overcame resistance How it's impacting their applicant pools Advice for recruiting leaders looking to make the shift Photo credit: Unsplash/Ricardo Gomez Angel Special Guest: Marie Artim (Enterprise Holdings, VP Talent Acquisition).

Episode Notes On this week's episode of After Class, we have an interview with Jennifer Santiago, a Talent Acquisition Manager at Enterprise Holdings in the Orange and Rockland County regions. I talk to her about what it means to be a "boss lady," women in the workplace, and she gives some great interview tips. Check out career and internship opportunities at (www.go.enterprise.com)! The TEDTalk about GRIT that Jennifer references early in the podcast: (https://www.youtube.com/watch?v=H14bBuluwB8) Check us out on Facebook @staccareerdevelopment and on Twitter and Instagram @staccareerdev. We have a blog too! (https://staccareerdevelopment.wordpress.com/) Your host is on Instagram @silvanayve. Intro music credits go to (http://freemusicarchive.org/music/FreshTrack/LiveatKBOOforGratefulDead_Friends12302017/FreshTrack-Dec2017-LIVE) This podcast is powered by Pinecast.

CXR “Uncorked”: Candidate Experience with Marie Artim, Enterprise Holdings

Kathy Wagner, Human Resources Manager for Enterprise Holdings on Long Island, discusses how Enterprise is positively impacting Long Island through community outreach initiatives.

Today's episode is different from our usual interviews. We sat down with Jason Altman, Regional Vice President of Enterprise Holdings, to talk about how the company moves corporate social responsibility forward to the community. Jason shares his unique experiences and examples of how their organization is involved in doing social good. Check out the episode below. CONTACT: jasonaltman@ehi.com TRANSCRIPTION: Kenny: Hey, welcome back, friends. This is Kenny Jahng, host of Generosity Labs podcast, where we talk about stewardship, giving and non-profit funding for churches as well as ministries. One of the things that we typically do is talk to pastors and other church leaders. Today, I'm excited because we're going to pivot a little bit on the conversation. I brought on today as a guest, Jason Altman from Enterprise Holdings, an organization in the marketplace so, that we can get a look on the inside of how corporate America and the marketplace is really looking at social good about volunteerism and other things related. So, welcome to the show today, Jason. Great to have you here today. Jason: Hey, thanks Kenny. Thanks so much for having me. Kenny: So right off the bat, let's talk about, who you are, what you do, what's your role at Enterprise Holdings? So, give us the 30-second rundown of Enterprise Holdings and your role there at the company. Jason: Well, Enterprise Holdings provides a complete transportation solutions to large organizations right down to individuals. You probably know us best from enterprise rent-a-car or a car rental division. We've got an enterprise, national and LMO. I'm the regional vice president over central New Jersey in Staten Island. So, I've got responsibility for other stores and individuals that serve those markets. Kenny: Nice. And, one of the things that I think people don't understand is that, you are more than just car rentals, right? As the transport systems. Why don't we just talk about that first, just for a second. What are some of the other things that you guys do? And then, also, the profile of the company itself is a little bit different. It's not a public company, right? Jason: No, it's privately held. So your first question, when I say complete transportation solutions, we've got a leasing division, fleet services. Gosh, we've got a car-share, you know, ride share. We've got a bunch of different divisions of the organization up to and including a retail car sales. We actually sell our cars if you're in the market. Kenny: You guys are one of the largest re-sellers of cars in the country, right? That's a little bit unknown fact. A hidden gem, basically. And then your structure, you are not a public company. You are private companies still, even though it's a behemoth of the brands that you own. It's quite amazing that you're still private. Jason: Yeah. Privately held. One very committed family out of St Louis, Missouri. Kenny: That's one of the things for me, my radar went off a little bit because it is one of those stories that because it's private because it's family-driven then culture and values usually come into play in a business setting. Is that something that you can share with us? What's the uniqueness of that which has helped enterprise flourish from that perspective? Jason: Yeah. The company was certainly founded on a set of values and the larger we got becoming this behemoth, this you say, you know, ownership got concerned that we were straying from those values. So they established a set of criteria which really measures the operators against the degree to which they live and exhibit those values. And a lot of that involves supporting the communities. We serve to do good. But there's certainly operations and other things, but a great deal of it has to do with corporate social responsibility.

This episode of Small Business with Steve Strauss powered by Microsoft, is about the concept of Intrapreneurship. It's using that entrepreneurial skill that all we have and turning it inward to your own organization. Discovering new ways to streamline your processes, developing new product lines and inventing original concepts are all possibilities, when you allow yourself and your employees to utilize their entrepreneurial spirit. Steve gives a great example in An Ask Expert (Almost Live), with 3M and the amazing things they have created from within! In the interview, Steve caught up with Andy Taylor at the EY Strategic Growth Forum and EY Entrepreneur of the Year Awards. Andy is the Executive Chairman of Enterprise Holdings. With Enterprise, Alamo and National car rental services under one umbrella, he has a lot of advice on how to foster the entrepreneur spirit, in your employees.

When you rent a car, do you think about the brand that provides it to you? Or do you just go for which ever desk has a decent car within your price range? Imagine if you're considering working for a rental car company, what makes them different? I've spoken to Ashley Hever of Enterprise Holdings to get some Fahrvergnügen on the topic. Questions for Ashley: Tell us about Enterprise Rent-a-Car and what you do there? What are your hiring objectives and challenges? What's a step-by-step approach to successful talent marketing? Any mistakes can we learn from? What digital channels are most important to Enterprise recruiting? What campaigns or initiatives are you most proud of? What technology does your organisation use? What’s the ROI and how do you measure it? Give us 3 brands that inspire you and be sure to tell us why? What apps can you NOT live without? What’s the next big thing in this space? Alright, we're sold - where can we connect with you and apply for a job? Do NOT miss Ashley's best/worst interview moments at the end of the show. Subscribe on iTunes: http://bit.ly/linkhumanspodcast All podcast articles: http://linkhumans.com/podcast

Kommentare der Hörer und Links zu den Quellen findet ihr auf www.mikrooekonomen.de N26 (ehemals Number26) - Übersicht zum Investmentsparen bei N26 (@mh120480 auf Twitter) - Verbraucherzentralen beklagende mangelende Transparenz (t3n) - Onlinebroker am Ende des Neuen Markt-Hypes (w:o) - Private Gesetzgebung durch Uber & Co. (Zeit) Nachrangige Anleihen - Erklärbär-Artikel zu nachrangigen Anleihen (Finanztip) - Anleihen der Enterprise Holdings sind ausfallgefährdet (FAZ) - BaFin zum Crowdinvesting (BaFin) - Handelsblatt zu Mittelstandsanleihen (Handelsblatt, Paywall) Marktverzerrung durch Fondsgesellschaften - Die neue Macht der Fondsgesellschaften (FAZ) - Politik mit Marktbeteiligung (FAZ, 2012) - Die Studie (englisch, entdeckt von Christoph. Danke!) Podcasts hinter Mauern - Plattformen rücken der Podcast-Community auf die Pelle (Netzpolitik.org) - Wochendämmerung (Audible) - Amazon Hiring Comedians, Engineers for Growing Audio Service (Bloomberg, englisch) - Fest & Flauschig (Spotify) - Warum Spotify Jan Böhmermanns Radioshow einkauft (Die Welt) Spenden für die Mikroökonomen - Unterstützungsseite (eigenes Blog) Hörerfeedback - Jörg Seidel zu LNG nach Japan (Twitter) - Usedomspotter über LNG für Polen (Twitter) - Stefan diskutiert die Vermögens und Erbschaftssteuer (Blog) - Felix zum Dehnungs-E (Twitter) Finanzblog Award - Der Award (Comdirect) - Weitwinkelsubjektiv (Blog) - Abstimmung zum Finanzblogaward (Comdirect) Datenmonopolisierung verhindert Wirtschaftsjournalismus - Daten nur gegen Geld (Twitter) Intro-Music: Title: “Femme Fatale: 30a”; Composer: Jack Waldenmaier; Publisher: Music Bakery Publishing (BMI)

While serving as the Director of Mental Training for the St Louis Cardinals, Dr. Jason Selk helped the team win their first World Series in over 20 years, and in 2011 he assisted the Cardinals in the historic feat of winning their second World Championship in a six year period. Dr. Selk is a regular contributor to Forbes, ABC, CBS, ESPN, and NBC radio and television and has been featured in USA Today, CNBC, Men’s Health, Muscle and Fitness, Shape and Self Magazine. Dr Selk’s second book, Executive Toughness, is a best-selling business book and his first book, 10-Minute Toughness, is on pace to be one of the best-selling sport psychology books of all time.Dr. Selk is considered to be one of the premier performance coaches in the United States. He helps numerous well- known professional and Olympic athletes as well as Fortune 500 and Fortune 100 executives and organizations develop the mental toughness necessary for high-level success.Dr. Selk utilizes his in-depth knowledge and experience of working with the world’s finest athletes, coaches and business leaders to help individuals and organizations outperform their competition. Dr. Selk works with such clients as professional athletes in the NFL, NHL, NBA, PGA, LPGA, MLB and NASCAR. In addition, he works with such business clients as UBS Financial, Edward Jones, Wells Fargo, Northwestern Mutual and Enterprise Holdings, to name a few.Be sure to rate and comment in iTunes. Also, you can find the show on Stitcher.

Attention college graduates! We’ve got some companies you may want to consider looking into. FOX Business Network’s Cheryl Casone reports in this week’s “Hired!”: Getting you “Hired!” A special edition for you college graduates. I’m Cheryl Casone with the FOX Business Network. Enterprise Holdings runs Enterprise Rent-A-Car, National and Alamo. They are looking for 8,500 graduates and more than 1,500 interns. Great if you have a business, communication, or liberal arts degree. Price Water House Cooper, one of the big four accounting firms is looking for 4,900 full-time grads and 4,100 interns. Tax associates, assurance associates, and more jobs are open for recent grads.  AT&T is looking for 1,200 students or recent grads this year to join their premiere development programs and also fill internship positions. Technical, business sales, and retail management jobs are open. Golden Corral the nation’s largest buffet chain has 500 restaurants in 41 states. They need 500 managers. Hospitality degrees are perfect for this opportunity. Accenture is a global consulting firm, and they are looking for 1,000 entry level graduates. Positions in digital, technology, strategy, financial services, and resources are open. For more on these opportunities for grads, go to casoneexchange.com. I’m Cheryl Casone with the FOX Business Network for FOX News Radio. Follow Cheryl on Twitter: @cherylcasone CLICK HERE for more “Hired!”  

Mark Reuss, President of General Motors North America, the world's largest automobile manufacturer and Andrew C. Taylor, Chairman and Chief Executive Officer of Enterprise Holdings, will vet and share ideas about the future of the passenger vehicle and corporate sustainability, including new technology, biofuel research, local mobility, supply chain responsibilities and other public policy issues.

Jason Selk is a regular contributor to ABC, CBS, ESPN, and NBC radio and television and has been featured in Muscle and Fitness, Shape, and Fitness Magazine.Jason works with the world’s finest athletes, coaches and business leaders to help individuals and organizations outperform their competition, including The University of Illinois athletics, University of Minnesota athletics, University of Louisville athletics, UBS Financial, Edward Jones, Northwestern Mutual and Enterprise Holdings.In 2006, serving as Director of Sport Psychology for the St Louis Cardinals, Dr. Selk helped the team win their first World Series in over 20 years. They did it again this past season!