Podcasts about Your Business

If you had the chance to buy your own business today... would you? In this episode, I share one of my favorite coaching exercises that helps business owners step out of the daily grind and see their business through a completely different lens. Imagine you're buying your business from someone else. What would you notice? Would the financials give you confidence? Would the customer experience impress you? Would your employees, systems, inventory, and processes make you excited to invest? This simple exercise helps you stop making excuses and start identifying opportunities. You'll learn how to evaluate your business objectively, uncover hidden weaknesses, and use your business numbers to make smarter decisions that lead to more profit. Sometimes the biggest breakthrough comes from looking at your business with fresh eyes.

Heather Brooker hosts your Friday Wake Up Call. The show opens with ABC News correspondent Ben Siegel recapping President Trump’s address to the nation. The host of ‘Home’ on KFI, the House Whisperer, Dean Sharp joins the show to talk about home maintenance vs home improvement. We ‘Get in Your Business’ with Bloomberg’s Denise Pellegrini who speaks on what the markets are looking like as the week ends. The show closes with Heather talking with ABC News entertainment reporter Will Ganss talking about Christopher Nolan’s The Odyssey, the World Cup Final, and Will Ferrell on Netflix.See omnystudio.com/listener for privacy information.

Want to bet on the NFL like the professionals? Seth Woolcock sits down with betting analyst Joe Madden to break down the five rules that sharp sports bettors consistently follow throughout the NFL season. From bankroll management and closing line value (CLV) to shopping for the best number, avoiding emotional betting, and finding true betting value, this episode covers the fundamental principles that separate disciplined bettors from the public. Whether you're new to sports betting or looking to sharpen your NFL betting strategy for the upcoming season, these actionable tips can help you make smarter decisions every week. Timestamps: (May be off due to ads) Intro - 0:00:00 Protect Your Bankroll Like It's Your Business - 0:01:23 Bet Numbers, Not Teams - 0:03:15 BettingPros Smart Money Tool - 0:05:19 Beat the Closing Line - 0:06:10 Build a System and Leave Emotion Out of It - 0:08:19 Chase Value—Not Winners - 0:11:01 Helpful Links: Hard Rock Bet - Sign up for Hard Rock Bet and make a $5 bet and you'll get $150 in bonus bets if you win. Head over to Hard Rock Bet, sign up and make your first deposit today. Payable in bonus bet(s). Not a cash offer. Offered by the Seminole Tribe of Florida in FL. Offered by Seminole Hard Rock Digital, LLC, in all other states. Must be 21+ and physically present in AZ, CO, FL, IL, IN, NJ, OH, TN or VA to play. Terms and conditions apply. Concerned about gambling? In FL, call 1-888-ADMIT-IT. In IN, if you or someone you know has a gambling problem and wants help, call 1-800-9-WITH-IT. GAMBLING PROBLEM? CALL 1-800-GAMBLER (AZ, CO, IL, NJ, OH, TN, VA) ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠BettingPros App⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ - Make winning bets with advice and picks from top sports betting experts. The BettingPros app puts consensus and expert-driven sports betting advice at your fingertips to help you pinpoint the best odds and make winning bets. Download it today on the ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠App Store⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ or ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Google Play⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠BettingPros Discord⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ - Looking to up your game in sports betting? Join our exclusive sports betting Discord community at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠bettingpros.com/chat⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠! Not only can you connect with expert handicappers who provide free picks for NBA, NFL, MLB, NHL, player props, live betting, and more, but now you can also participate in our weekly community picks. Cast your vote, see how your picks stack up against the experts, and track your success! ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠BettingPros Pick Tracker⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ – Want to track all of your wagers in one place? Check out the BettingPros Pick Tracker. It syncs up with your sportsbooks to tally which picks hit, and which miss AND gives you a live look at what the public is doing so you can use real-time tracking to determine which plays to make, and which to fade: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠bettingpros.com/pick-tracking⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠See omnystudio.com/listener for privacy information.

Thanks to our partners Promotive, WickedFile, Maverick Shop Owners, and OverdryveHow much cash did your shop actually make last month — and how much of it is still sitting in the bank? If you paid off every dollar of debt tomorrow, would you have anything left to cover a bad month?In this episode, Hunt Demarest, CPA, goes solo to tackle a topic he says trips up shop owners more than almost anything else: cash and reserves. He breaks down the simple rule of thumb for how much you should be keeping in the bank, then walks through four specific mistakes he sees shop owners make — from draining the business dry to (on the flip side) hoarding so much cash it becomes a legal liability, to the sneaky problem of debt payoff plans that leave owners debt-free and cash-poor at the same time. Hunt also shares the exact system he recommends clients use to set their own distributions so reserves never dip below where they need to be. Whether you're sitting on six figures in the checking account or wondering why you're always scrambling before payroll, this episode is a practical gut-check on the number that actually keeps a shop alive: cash.What You'll Learn...02:41 Cash vs. profit — the two flows of money every owner confuses03:30 The reserve rule of thumb — 3 to 6 months of overhead05:03 Why your ideal reserve depends on your shop's cash flow pattern06:55 Mistake #1 — Draining your business of its own cash09:51 The fix — how to set your monthly distribution the right way14:24 Mistake #2 — The "champagne problem" of keeping too much cash16:14 The profit-hold account trick — protecting cash without spending it17:01 Mistake #3 — Parking reserves where they earn zero interest19:12 Mistake #4 — Paying off debt too aggressively21:06 Cash and debt beats debt-free and broke — Hunt's ruleIf you're ready to stop guessing how much cash your shop should be holding, start building a reserve strategy that actually fits your business, and finally understand why "debt-free" isn't always the win it sounds like — this episode is essential listening.Thanks to our partner, PromotivePromotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit https://gopromotive.com/Thanks to our partner, WickedFileTurn chaos into clarity with WickedFile, the AI for auto repair shops. Transform invoices into insights, protect cash flow, and stop losing parts, cores, or credits to maximize your bottom line. visit https://info.wickedfile.com/Thanks to our partner, Maverick Shop OwnersYou're working on growing a more profitable shop - that's critical. That's exactly what the 24-video Blueprint course by Maverick Shop Owners addresses - customers, sales, profit, people, systems, and freedom. Get free access for our listeners only at https://maverickshopowners.com/blueprintThanks to our partner, OverdryveOverdryve is your AI-powered marketing operating system. It predicts slow weeks before they happen, automatically launches revenue-driving campaigns, tracks ROI down to the dollar, and optimizes performance in real time. Visit https://overdryvemarketing.com/Paar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online: www.paarmelis.comEmail Hunt: podcast@paarmelis.comGet the FREE 2026 Auto Shop Benchmark Report: https://hubs.ly/Q04j-grh0Download a Copy of My Books Here:Beyond the Bays: A Financial Playbook for Auto Repair Shop OwnersWrenches to Write-OffsYour Perfect Shop The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open DiscussionDiagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

Heather Brooker fills in for Amy while she is out on vacation on this Thursday edition of Wake Up Call. ABC News national correspondent Jordana Miller joins the show liver from Jerusalem to talk about the latest out of the Middle East. Heather talks with ABC News national correspondent Jim Ryan about months of rain in a few days and it’s not over yet. We ‘Get in Your Business’ with Bloomberg’s Denise Pellegrini discussing how the markets are looking today. The show closes with Heather talking with ABC News crime and terrorism expert Brad Garrett talking about immigration agents’ poor tactics when it comes to enforcement. See omnystudio.com/listener for privacy information.

You've been staring at AI like it's a magic trick you'll never understand. You've watched everyone else claim they're 10x more productive while you're still Googling how to write a better prompt. Here's the truth: AI isn't going to replace you because it's smarter. It's going to replace you because someone else learned how to use it and you didn't. Geoff Woods is the author of The AI Driven Leader and has spent years teaching normal people how to use AI to solve real problems, not just write better emails. He's worked with venture backed companies, public corporations, and CEOs racing toward exits, and in this episode, he's breaking down the exact framework that turns AI from a glorified search engine into a strategic thought partner that makes you think better, work faster, and solve problems you didn't even know you had. In this episode, you'll learn: The CRIT framework: Context, Role, Interview, Task, and why this four step process is the difference between AI slop and superhuman output Why asking AI questions is the worst way to use it and how making AI interview you instead unlocks insights you'd never think to share The 80/20 rule of AI: why most people waste time automating tasks that don't matter and how to identify the 20% that drives 80% of your results Why cognitive decline is the greatest risk with AI that nobody's talking about and how to use it in a way that makes your brain stronger, not weaker The AI board: how to build custom personas of Steve Jobs, Warren Buffett, and your future self to advise you every single day Stop treating AI like a shortcut. Start treating it like a thought partner. The people who master this won't just work faster. They'll think differently. Thanks to SoFi for sponsoring this episode! Looking for funding to help grow your business? Get started at SoFi.com/Codie. #SoFiPartner #ad ___________ (00:00:00) Introduction: AI as a Thought Partner, Not Just an Assistant (00:01:14) The 300 Million Dollar Board Meeting: How AI Transformed a Hostile Relationship (00:06:30) The CRIT Framework: Context, Role, Interview, Task (00:11:20) The Saving Face Consortium: How AI Saved a Manufacturing Company from Bankruptcy (00:15:38) The Three Skills You Must Master to Harness AI Without Being Replaced (00:18:14) Speech to Text and Advanced AI Hacks: Playing AI Against Itself (00:22:29) The Sticky Note Trigger: How to Actually Change Your Behavior with AI (00:25:07) Agentic AI: The 18th Domino You Should Not Start With (00:29:05) The 80-20 Framework: Identifying What Actually Matters in Your Business (00:31:49) The Death of Entry-Level Work and What Skills Will Survive AI (00:34:34) Daycare Employees Versus Department Chairs: Own Your Job or Lose It (00:37:14) The AI Leadership Culture: Training People to Prioritize Without You (00:41:21) The Steve Jobs Manifesto: Using AI for World-Class Creative Output (00:43:28) Creating Your AI Writing Persona: The 20 to 50 Email Upload Method (00:47:13) Building Your AI Board: Steve Jobs, Warren Buffett, and Your Future Self (00:51:10) The Greatest Risk Nobody Talks About: Cognitive Decline and Mental Atrophy (01:00:49) Voice of Customer Agents and Real-Time Sales Coaching That Actually Works (01:03:37) The 30-Day CRIT Challenge: One Thing to Do Right Now to Transform Your Life ___________ MORE FROM BIGDEAL

In this episode, Lauren & Matt explore the top five most popular ecommerce platforms in the market today. We review Shopify, WooCommerce, Wix, Squarespace, and BigCommerce, taking a look at: 

Thanks to our Partners, Pico Technology, and AutelWatch Full Video EpisodePowered circuit testers tend to produce strong opinions. Some specialists consider them indispensable time-savers. Others see them as dangerous tools that make it far too easy to damage a circuit.In this episode, Matt examines where tools such as the Power Probe, Autel powered circuit tester, and metered test lights fit into an automotive diagnostic process. The ability to apply power or ground can be dangerous without an understanding of the circuit, but the same can be said of jumper wires, scan tools, oscilloscopes, and nearly every other useful diagnostic tool.Matt also opens the episode with thoughts on the unexpectedly short Conor McGregor and Max Holloway fight. Rather than focusing only on the disappointing result, he considers the discipline and preparation required to attempt something difficult, even when the attempt ultimately fails. That leads to a broader shop question: How should a leader respond when a capable employee puts in the work, takes on a difficult task, and still comes up short?In This EpisodeThe difference between a powered circuit tester and a metered test lightWhy Power Probe-style tools remain controversialThe risks of applying power or ground to an unknown circuitWhy Matt prefers the speed and simplicity of the Power Probe IIIUsing powered testers on motors, relays, power windows, and power seatsTesting fuel-pump power and ground circuitsUsing the tester's circuit breaker to evaluate whether a circuit can carry currentWhy unloaded voltage readings can be misleadingThe value of placing a known load on a circuitWhy corrosion can pass a voltage test but fail under loadMatt's experience with the Lisle and TOPDON metered test lightsWhy an incandescent test light is often more useful than an LED test lightThe difference between a dangerous tool and an improperly used toolKey TakeawaysA voltage reading does not necessarily prove that a circuit can perform useful work. A connection may show battery voltage through a meter and still fail when current is required.A metered test light can combine the speed of a traditional test light with an actual voltage reading and a known electrical load. Matt regularly uses this type of tester when checking fuses and evaluating circuit integrity.A powered circuit tester can also shorten the process of separating a failed component from a power-feed or ground problem. Matt describes using one at a fuel pump to verify the power side, ground side, and pump operation without repeatedly changing tools or building several different jumper-wire arrangements.The tool does make applying power or ground unusually easy. That convenience is precisely why the user needs to understand the circuit before pressing the switch.The Larger QuestionShould a tool be dismissed because it can cause damage in the wrong hands?A powered circuit tester can damage a circuit. A jumper wire can do the same. A scan tool can lead to expensive parts replacement when its information is misunderstood. The potential for misuse does not necessarily make the tool inappropriate. It may mean the specialist needs more knowledge before using it.Listener QuestionDo powered circuit testers belong in a professional diagnostic arsenal?Are they valuable time-savers, unnecessary risks, or a little of both? What version do you use, and where has it proven most useful?Mentioned in This EpisodePower Probe IIIPower Probe HookAutel powered circuit testerLisle metered test lightTOPDON TC001/CT100-style circuit testerIncandescent and LED test lightsFuel-pump circuit testingRelay and electric-motor testingThanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comContact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube ChannelThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, Shop Boss and AppFueledWinning the Vision Hi-Tech Training & Expo Best Place to Work Award isn't something that happens by accident. It's the result of years of intentionally building a culture where people want to come to work, grow, and succeed.In this conversation, Brian and Kim sit down with Matt Mevert of Mevert Automotive & Tire Center to unpack what it really takes to create an award-winning workplace. Matt shares the emotional story behind receiving the recognition, explains why culture has to be designed, not left to chance, and discusses the role core values play in hiring, leadership, accountability, and making difficult personnel decisions. The conversation also explores how great teams are built, why character matters more than technical ability, and how protecting your culture ultimately leads to a stronger business.If you're looking to build an auto repair shop where great employees want to stay and thrive, this is an episode you won't want to miss.Listen now and discover practical leadership lessons you can start applying in your shop today.Show Notes with TimestampsIntroduction and Guest Welcome(00:00:10) Host Brian Walker introduces co-host Kim and guest Matt Mevert, owner of Mevert Automotive and Tire Center.Vision's "Best Place to Work" Award(00:01:20) Kim congratulates Matt on his shop winning the "Best Place to Work" award at Vision, nominated by his team.Matt's Reaction to Winning(00:03:42) Matt shares his emotional reaction to the award, realizing his team nominated him and the significance of the recognition.The Importance of Team Nomination(00:05:48) The hosts and Matt discuss how an award nominated by one's own team is the most meaningful form of recognition.Intentionally Designing Workplace Culture(00:08:38) Matt explains that a positive workplace culture doesn't happen by accident; it must be intentionally designed and cultivated.Developing and Implementing Core Values(00:10:13) Matt details the process of creating, refining, and integrating core values into the shop's daily operations and decision-making.The Hiring Process and Cultural Fit(00:16:45) The discussion shifts to the hiring process, focusing on finding candidates who are a good cultural fit beyond technical skills.Dealing with Toxic High-Performers(00:23:58) Matt shares his experience with a high-producing but toxic technician and the positive impact of their departure on team morale.Team Building Activities(00:29:54) Matt describes their twice-a-year team building events, like a lake day and a Christmas party, to foster bonding.Employee Appreciation and Recognition(00:32:16) Discussion on how the shop shows appreciation through birthday desserts, morning shout-outs, and a core values sticker reward system.Measuring Workplace Culture(00:35:21) Matt discusses the challenges of measuring culture and the importance of building trust so employees feel safe raising concerns.Leadership Advice: Rapid Fire Questions(00:43:26) Kim asks Matt a series of rapid-fire questions on leadership books, best advice, habits, and employee benefits.How To Get In TouchJoin The Auto Repair Marketing Mastermind Group on FacebookMeet The ProsFollow SMP on FacebookFollow SMP on InstagramLagniappe (Books, Links, Other Podcasts, etc)The 21 Irrefutable Laws of Leadership by John MaxwellVision Hi-Tech Training & ExpoThanks to our Partners, Shop Boss and AppFueledThis episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

What if the most misunderstood role in business is also the one deciding whether your company scales?In this solo episode, Cameron Herold, founder of the COO Alliance and author of Second in Command, tackles the question every growth-minded CEO eventually faces: what exactly is a COO? Drawing on Bennett and Miles' research and his own years as second in command at 1-800-GOT-JUNK?, Cameron explains why no two COOs on the planet have the same job, and why the search for a great one starts with the CEO's own strengths and gaps.He walks through the seven types of COO: Executor, Change Agent, Mentor, Other Half, Partner, Heir Apparent, and MVP, with stories from Shopify, Oracle, Dell, and Facebook, plus the common roles a COO plays as adult in the room, integrator, and moderator.Get this hire wrong, and the person meant to fix the chaos only adds to it. Listen now.Timestamped Highlights[00:00] – The question-asking habit that separates growing companies from stuck ones[00:52] – Why most CMOs are interchangeable, but no two COOs share the same job[01:40] – The only non-negotiable requirement for any COO[02:31] – The research that uncovered the seven main categories of COO[04:30] – When a change agent should come from outside the company[05:34] – Why changing a company's culture is like dealing with teenagers[07:30] – The mentor move that shaped Facebook's earliest years[08:30] – The marriage test every CEO-COO pairing has to pass[13:18] – The leadership meeting comment that earned Cameron the COO title[18:57] – The homeowner and contractor rule for splitting the what from the how[23:20] – Why the CEO, not the COO, should be the tiebreakerMentioned ResourcesRiding Shotgun: The Role of the COO by Nate Bennett and Stephen A. MilesSecond in Command: The Misunderstood Role of the Chief Operating Officer by Nate Bennett and Stephen A. Miles (Harvard Business Review)Double Double by Cameron HeroldHigh Growth Handbook by Elad GilRocket Fuel by Gino Wickman and Mark C. WintersTraction: Get a Grip on Your Business by Gino WickmanImportant LinksConnect with Cameron: Website | LinkedInExplore the COO Alliance - The World's Leading Community for Seconds in CommandGet Cameron's book: Second in Command: Unleash the Power of Your COO BookClaim your FREE* copy: Second in Command: Unleash the Power of Your COO BookTake his course: Invest In Your Leaders Online Course (Use promo code PODCAST10 before the end of the month for 10% off)Chat or video call with AI Cameron via Delphi*Valid only for CEOs or COO/Second in Command based in the US or Canada at companies wih $2M + revenue.The Second in Command Podcast is an original production hosted by Cameron Herold. Brought to you by COO Alliance. Production and editing by Podcast Your Brand.

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode Building a successful auto repair business isn't just about hiring great people; it's about creating a culture where the right people can thrive. In this episode of Episodic Education, Carm Capriotto welcomes Matt Lachowitzer, founder of Matt's Automotive Center, to discuss the leadership principles that helped grow his company to 11 locations. Matt shares why protecting culture sometimes means making difficult personnel decisions, how investing in employee development fuels long-term success, and why great leaders always begin by looking in the mirror. What You'll Learn Why one employee who doesn't fit your culture can create organizational drag.When letting go of a top performer is the best decision for your team.How leaders should evaluate their own role before blaming an employee's performance.How 29-day customer follow-up calls build trust and long-term loyalty.How company-wide training events reinforce culture and accelerate growth.The leadership mindset required to build a business that succeeds without depending on one person. Strong businesses are built by protecting culture, developing people, and leading with both accountability and compassion. Matt's leadership philosophy demonstrates that long-term success comes from investing in your team, making values-based decisions, and creating an organization where everyone has the opportunity to grow. Matt Lachowitzer, Matt's Automotive Service Center, Fargo-Moorhead, North Dakota and Minnesota. Listen to Matt's previous episodes HERE Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://remarkableresultsradiopodcast.captivate.fm/napaautocare   NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: Download and Listen on Our Mobile App:https://automotiverepairpodcastnetwork.com/app/Visit the Website:https://remarkableresults.biz/Subscribe on YouTube:https://www.youtube.com/carmcapriottoFollow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmastersJoin Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976Join our Insider List:https://remarkableresults.biz/insiderAll books mentioned on our podcasts:https://remarkableresults.biz/booksOur Classroom page for personal or team learning:https://remarkableresults.biz/classroomSpecial episode collections:https://remarkableresults.biz/collectionsBuy Me a Coffee:https://www.buymeacoffee.com/carm The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcastwith Carm Capriotto:Facilitating Wisdom Through Story Telling and Open Discussion.https://remarkableresults.biz/Diagnosing the Aftermarket A to Z:From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.https://mattfanslow.captivate.fm/Business by the Numbers: Understand the Numbers of Your Business with CPA Hunt Demarest.https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.https://autorepairmarketing.captivate.fm/The Weekly Blitz: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.https://chriscotton.captivate.fm/Speak Up! Effective Communication: Develop Interpersonal and Professional Communication Skills with Craig O'Neill.https://craigoneill.captivate.fmhttps://remarkableresultsradiopodcast.captivate.fm/napaautocare

To grow the value of your business, consider this. If your business burns down, you’ve got whatever… desks, furniture and things like that. That stuff’s all insured. You should be able to come back from that okay. But if your book of business burns down, right? If you still have all this overhead, but you don’t have that book of business anymore, you are really in trouble. Because if you have desks, and furniture, and technology but you don’t have the ability to sell to the people that you need to sell to, what’s that really worth? All of that is just overhead. David: Hi, and welcome to the podcast. In today’s episode, co-host Jay McFarland, and I will be discussing building the value of your business. Welcome back Jay. Jay: Hey, I’m so glad to be here, David. Once again, you hit me with another term, Do I really know what the value of my business is? And value has such a different meaning for so many, right? Value could be. Well, it gives me free time. I hate my business, but it gives me free time. So it’s of great value. Or it’s of great value because I have all these shiny toys, you know, those types of things. So I think value could be very different for different people. David: Yeah, it absolutely can. Particularly when we’re thinking about business owners versus salespeople. When I think about business value, I mean what is it worth to someone else if they wanted to buy it from you. For a business owner, what would someone actually pay for the business? For a salesperson, what is your book of business worth? If you’re building something up and somebody wanted to buy your book of business, what would that be worth? That’s what I was thinking of in terms of value. But you touched on a lot of other great points regarding the term. Jay: Yeah, like I said, there’s so many other things. I’ve talked to people who have said, yeah, I’m thinking about selling my business. And I ask them, well, what’s it worth? They often look at me like I have no idea whatsoever. In fact, I was working for Kinko’s way back when, when they wanted to sell. And they wanted to go public first, and the SEC came in and said, you don’t know what you own. You don’t know what you owe. You don’t know anything about your business. And you have the worst paperwork system we’ve ever seen in our lives. You’re not going public. And so they went and found a private buyer, which was FedEx, who went and bought FedEx Kinko’s. So just in how you manage your business can affect the value of that business. David: Yeah, absolutely. And for a lot of people, the value of their business isn’t going to be FedEx Kinko’s worthy, very likely. Jay: Yeah. David: But still, it’s good to know. And, for some it might be worth more than that. But for most people, particularly small to medium sized businesses, when they’re looking to sell, they really don’t have any idea of what the business is worth or what it could be worth to someone else. And in different industries, there are different metrics and multipliers that people use. They say, okay, well, we’re going to take a multiple of your net value. In other words, what is, bottom line, after owner’s compensation and things like that. They have a number of different metrics that people use. But in a lot of cases, that’s what it boils down to. What’s it likely to be worth to someone else? Glen Holt was a professional in the promotional products industry for a long time. He was one of my mentors in the early days. I remember him saying that when people are looking to buy a business, what they’re really paying for is the likelihood of future business. Because the only way I want to spend a dime on a business is if I know it’s going to generate a high multiple of that over a period of time. Whether it’s two years or five years, or seven years or ten years, whatever that multiple ends up being. At some point I know that I’m going to be able to recoup my investment and make more going forward. Jay: Yeah, exactly. Maybe you envision running this business forever and then you hand it off to your kids and their kids. But a lot of parents find out their kids don’t want the business. So it’s not easy to offload it that way. But I like the idea of even if you’re never considering running your business, things happen. Right? Medical things happen. Emergencies happen. You may find yourself someday saying, “I don’t want to sell. But I have to sell because of my circumstances.” So I think always running your business in a way that if you had to sell, you’d have your numbers in line. You’ve built your value, you have a clientele. I think that may be just a good mindset. David: Yeah. It’s also a good mindset if you think about the fact that some people don’t want to sell their businesses. That’s perfectly fine. But the thing that you have to realize is that if you don’t sell your business, then who bought it? You did, right? Jay: Yeah, yeah, yeah. David: You bought it with your time, your energy, your effort, all the hours that you put into it. So it’s good to be able to say, “okay, I know what I’ve put into this.” If you even get a value of what it might be worth to someone else, you can say, “would I be willing to pay that for this business?” Right? Or the amount of time and energy and effort that I put in, would I want it to be worth more than that? So I think it’s a good metric to know from our own standpoint in terms of what’s the business worth or what’s the book of business worth to someone else. But also how am I doing in terms of what I was hoping to build when I started out? Jay: Yeah, that’s a good question. What were you expecting to build and where are you now and what more can you do? I think there’s also some sticker shock when you think your business is worth one thing and someone comes in and says, “oh, I think it’s worth half that.” You’re like, “wait a minute, this is my baby! I built this thing. It has to be worth more than that.” David: Right, but there are metrics that you can use to make those determinations. And chances are, if you go to sell your business, somebody’s going to tell you they think it’s worth less than you do. But that’s where you have to make a determination as well and say, “okay, well look, if you were to buy this business, in three and a half years, you would be able to get your money back even if you just maintain it,” right? So, and if they say, “well, I only want to pay, you know, a year’s worth,” then you can say, “all right, well we probably don’t have a fit here,” or whatever. But as long as you’ve got the metrics to back it up, to say, okay, we’re doing this amount of sales after our costs, we’re doing this amount. If you take out what the owner’s being compensated, then this is what you would have left at the end of each year. And then you use that as some sort of multiple to say. Is it two years? Is it three years? Three and a half, five, seven, whatever you can get. Now, there are some companies, particularly in the tech space, and particularly if they’re recurring revenue companies, that they can sell for high multiples of what they’re bringing in each year. It just depends on what people feel that it’s worth and also, what they think they’ll be able to do with it. Because if somebody has a book of business and they’re selling whatever, a quarter million, half a million dollars a year, I’m talking about a salesperson and they want to retire. If they were to sell their book of business to someone else, and that person was going to look at it and say, well, I think I can probably maintain that for a certain number of years. Then they would value it based on that. If they looked at it and said, I think I can do twice what this guy’s doing with this book of business, then they might value it higher. Jay: Mm-hmm. David: So a lot of it has to do with the person that you are looking to potentially sell to as well. Jay: Yeah, absolutely. And I also think just some of the more simpler things like staffing, you know, who’s running the place when you’re not there? What does the place look like? Is the equipment updated? Because, you know, that’s what I’m thinking. Am I going to have to come in here and update all of this equipment? Will I have ongoing capital costs? Am I going to have all of these things? You may think you’re saving a dollar now, but if you do have to sell, it’s really going to hurt yourself in the long run. David: Yeah, and we didn’t even really talk about things like that because it depends on the kind of business that you have. Jay: Mm-hmm. David: If you’ve got a lot of overhead, if you’ve got furniture, fixtures, real estate, all those types of things, those are all going to play into it. I was really thinking more in terms of small businesses or a book of business that a salesperson has, where it’s primarily their book of business that they’re selling. Because in those situations, when people buy businesses too, they very often prefer to do an asset sale. They only want to buy assets of the business so that if there were any potential issues with the business before, if somebody was going to try to sue the business or whatever, that wouldn’t potentially come with a sale. So they’d say, “I just want to buy certain assets. I want to buy your customer base. Maybe I want to buy certain furniture and fixtures. I want to take along certain employees.” So they can sort of cherry pick the things that they want to buy from the business. But I don’t want to get too much into the weeds on this. I think for anyone who has been considering the idea of, okay, what is my business or my book of business worth? What do I need to look at? And so some of it would be to say, okay, what type of clients do I have? Do I have a base of high value clients? People who spend money with me consistently? Because if I do, that’s going to be worth a whole lot more than if I’m getting one-off and two off orders from lots of different people, and it’s coming from all kinds of different sources and I can’t say where it’s coming from. Jay: Right. David: When you know where your clients are coming from and you’re selling to them on an ongoing basis and you’ve got a lot of repeat and referral business, that’s a whole lot easier to sell. Jay: Yeah, absolutely. In fact, you know, I’m just going through this process right now. I am basically starting a company that is mirroring the company I work for, because they’re going out of business, and I was able to cherry pick the things that I liked, so, David: mm-hmm. Jay: Yes, give me your customer base. Yes, give me some of your systems with your website and things like that. Throw the rest away. I don’t want any of the other stuff because I didn’t feel like they were doing it right. So I really came away, like you said, with this book of business that I know is going to be of high value and high dollar for me. David: Yeah. And what a lot of people lose sight of sometimes is that that is really the primary value of a business. There are a lot of people in the print and promotions industry where they’ve got printing equipment and they’ve got all that sort of thing, inks and all sorts of things like that, which for the most part reflects overhead. That stuff that you’ve got to pay for, that then has to be paid back. And all of that’s going to be paid back by the customers that you’re able to bring in. So it’s all going to be dependent upon the business that’s coming in. So a lot of times the things that some business owners and also most banks, the thing that most banks look at as assets are to most business owners, actually liabilities because it’s overhead. And I’ve, said this a number of times when I’ve been speaking in public about this. One of the things that I’ve said very often is the fact that If your business burns down, you don’t want that to happen, right? But if your business burns down and you’ve got whatever, desks and furniture and things like that, that stuff’s all insured. You should be able to come back from that okay. But if your book of business burns down, right? If you still have all this overhead, but you don’t have that book of business anymore, you are really in trouble. Because if you’ve got desks and you’ve got furniture, and you’ve got technology and everything, and you don’t have the ability to sell to the people that you need to sell to, at that point, what’s that really worth? All of that becomes overhead. So it’s just good to think about. Jay: Well, and I also think, and I don’t know if this is on topic, with what you’re thinking of, but it really pops in my mind, is if you have different salespeople in your business and their book of business is treated as their book of business, if they leave, you’ve lost a portion of your clientele. And so it’s very important to somehow incorporate that into a customer management system where you can see everything that’s been going on, maybe have non-competes. Because in the situation I was in, I attained a certain level of knowledge that no one else in the company had. And so when I went to leave, they’re like, “we’re going to have to shut down because he is the only guy who knows this stuff.” And so offloading their information, offloading their customer base, making sure that it’s treated as your property if you do have a sales team, I think is absolutely critical. David: Yeah, absolutely is. In the promotional products industry in particular, a lot of businesses hire independent contractors. And when you’re an independent contractor, unless there are documents that say something different, you pretty much own that book of business. Jay: Yeah. David: If you’re an employee, if you’re a paid salesperson, if you’re on salary, then it’s very likely that the company owns that book of business, unless there’s some sort of documentation saying otherwise. So regardless of however you’re set up, it’s really smart to have some sort of clarification upfront when you join an organization. Okay, who owns these clients? Is it the salesperson? Is it the business? Because if you’re unclear on that stuff, that could lead to expensive legal issues down the line. Jay: Yeah. One person could walk out the door and that’s it. Then you’re rebuilding from scratch. David: Yeah, we have a manual system, that a number of businesses in the print and promotional products industry have used. And when we were promoting that at one point, one of the points that I made with that particular product was that if someone were to walk out of a bank with $250,000 that didn’t belong to them, that would be called bank robbery. It would be a crime. Jay: Yeah. Yeah. David: And they would send the police after you. But if a sales representative walks out of your business with $250,000 worth of business, if you don’t have the paperwork in place, there’s no crime there, right? Jay: Nope. David: You just lost it, and that person has it. Jay: That’s right. David: So you really want to make sure that stuff is nailed down in advance. Jay: Absolutely. I love this discussion. How can people find out more? David: Well, you can go to TopSecrets.com/call to schedule a call with myself or my team. If you’re thinking about building up the value of your business, one of the best ways to do that is to have the systems and processes in place that will allow you to be able to sell it, move away from it, and have the person who buys it be able to expect to continue to grow that business and obtain a high return on investment. That’s what’s going to allow you to sell it for top dollar. If you don’t have systems and processes like that in place, it’d be great to have a conversation. Jay: Yeah, absolutely. David, once again, it’s always a pleasure. David: Thank you very much, Jay. Want to Grow the Value of Your Business? If so, check out the five primary ways we help promotional product distributors grow: Just Getting Started? If you (or someone on your team) is just getting started in promotional products sales, learn how we can help. Need Clients Now? If you're already grounded in the essentials of promotional product sales and just need to get clients now, click here. Want EQP/Preferential Pricing? Are you an established industry veteran doing a significant volume of sales? If so, click here to get End Quantity Pricing from many of the top supplier lines in the promo industry. Time to Hire Salespeople? If you want to hire others to grow your promo sales, click here. Ready to Dominate Your Market? If you're serious about creating top-of-mind-awareness with the very best prospects in your market, schedule a one-on-one Strategy Session here.

Have you been praying about your business and feeling like God is completely silent? Friend, you are not broken and he has not stopped speaking.  In this episode, I break down the real reason Christian women can't hear God clearly in their businesses, and it has nothing to do with your faith level or how hard you've been trying.  This episode introduces the S.T.A.T.I.C Blockers Framework- three core reasons you are missing God's voice: Speed (moving too fast to receive), Trust Deficit (hearing Him but not believing it's Him), and Agenda (coming to God with an answer instead of a question). Each blocker is grounded in Scripture, including 1 Kings 19:12, John 10:27, Proverbs 3:5-6, James 1:5, and Psalms 46:10. You'll learn why God's voice is a whisper not a burning bush, and why consistency in the quiet is how you build the frequency to hear Him.  You will learn a practical Four-Step Action Plan: creating a daily 15-minute God slot, writing down every business nudge you've been dismissing, identifying your hidden agenda, and praying a specific surrender prayer out loud. These are the steps that actually change things. God is not playing hide and seek with you. He is not withholding. He is a generous, communicative God who has been trying to get through and the only thing standing between you and His voice is the static you're allowing.  I pray this episode helps you get quiet enough to hear Him.   Ready to Make Consistent Income From a Podcast?   Join my 5-Day Profitable Podcast Bootcamp! I'll show you how to create a podcast that makes steady income on autopilot, without relying on social media.

Hiring your next employee might be the best decision you ever make... or one of the most expensive mistakes. In this episode, we break down the two questions every business owner needs to answer before adding another person to the team: Do you truly need the help? Can your business actually afford it? We discuss why hiring won't fix an unprofitable business, how to know when your current team is being underutilized, and why adding another employee often masks training, leadership, or process problems. We also cover the difference between employees and subcontractors, when outsourcing makes more sense than hiring, and how every new hire should help create more sales, more profit, or free you up to work on growing the business. If you're thinking about making your first hire or adding to your team, this episode will help you make that decision with confidence.

Want to Add Medical Wellness to Your Business?Book a free 30-minute advisor call with Scott to learn how you can add GLP-1 support, peptides, medical wellness, and related services to your business through the proper medical partnerships:https://ptlegends.com/30minadvisorcallYou can also contact Scott directly:Scott@TheProfitLifestyle.comA massive new market is emerging in the fitness and wellness industry—and business owners who continue to ignore it risk falling behind.In this episode, Scott Carpenter and Andy Miller discuss the rapidly growing number of people using GLP-1 medications and why fitness professionals need to stop judging, shaming, or avoiding this market.People using GLP-1s may be losing weight, but many are also losing strength, muscle mass, energy, and confidence because they are not receiving the nutrition, resistance training, and ongoing support they need.That creates an enormous opportunity for gym owners, coaches, and wellness professionals to step in.Even when you do not personally offer GLP-1 medications, you can still build a muscle-preservation or GLP-1 support program that helps clients maintain strength, protect lean muscle, improve their nutrition, and navigate what comes after the weight loss.Scott and Andy also explain how medical wellness services, peptides, hormone optimization, and strength training can be incorporated into a more comprehensive client journey—with the appropriate medical professionals overseeing clinical care.In This Episode, You'll Learn:Why GLP-1 users represent a rapidly expanding fitness marketWhy many clients may be hiding their GLP-1 use from their trainersHow judgment and shame can push potential clients awayWhy weight loss without strength training can lead to muscle lossHow gym owners can create a GLP-1 support or muscle-preservation programWhy clients who have already lost weight may be asking, “What now?”How strength training can support long-term health, longevity, and independenceWhy fitness businesses should meet people where they areHow medical wellness and peptide services can complement fitness programsWhy this market can create both a meaningful impact and a new revenue streamHow Scott and Andy have maintained or gained muscle while reducing body fatWhy this opportunity is not the future of fitness—it is already hereThe Opportunity for Fitness ProfessionalsMany GLP-1 users are receiving a prescription without receiving a complete plan for nutrition, movement, strength training, recovery, and long-term weight maintenance.Fitness professionals are uniquely positioned to fill that gap.Instead of criticizing people for using these medications, gym owners can create a supportive environment that helps them preserve muscle, improve their strength, build sustainable habits, and maintain their results.People are already searching for this kind of support. The businesses that speak directly to their concerns may be able to reach a large, underserved market with relatively little competition.Key TakeawayYou do not have to personally agree with every decision your clients make.Your role is to meet people where they are, understand the challenges they are facing, and provide the support they need to become healthier, stronger, and more capable.GLP-1 usage is not going away. Fitness businesses can either ignore this market—or become the trusted solution these clients are already looking for.Subscribe for more strategies on growing a profitable fitness business, expanding your services, and creating a greater impact in your community.

Amy King hosts your Friday Wake Up Call. The show opens with ABC News correspondent Jordana Miller live from Jerusalem talking about Netanyahu raising ‘security concerns’ about Turkey in call with President Trump. The host of ‘Home’ on KFI, the House Whisperer, Dean Sharp joins the show to talk about plumbing and HVAC pipe dreams and cooling themes. We ‘Get in Your Business’ with Bloomberg’s Denise Pellegrini who speaks on what the markets are looking like as the week comes to a close. The show closes with Amy talking with ABC News entertainment reporter Will Ganss talking about the new live-action Moana, Obsession , and the ‘Legally Blonde’ prequel.See omnystudio.com/listener for privacy information.

In this episode of the RoadFS / Detail Bookie Podcast, we dive into one of the biggest questions every business owner eventually faces:Why isn't my business growing the way I expected?We discuss:✅ Hiring and retaining quality employees✅ Why SOPs matter more than talent✅ Time management for business owners✅ When to hire office staff✅ Setting customer expectations✅ Marketing that actually attracts customers✅ Learning to say NO✅ Why every customer isn't a good customer✅ Building systems that allow you to scaleWhether you're a solo detailer, mobile operator, or running a multi-employee shop, this conversation is packed with real-world lessons from owners who've made the mistakes—and learned from them.We thought this would be the perfect opportunity for a Detailers Forum. We've invited Brian Gitzen, and Timothy MIlls III for an open discussion about this.

Thanks to our partners Promotive, WickedFile, Maverick Shop Owners, and OverdryveDo you actually know how much money your shop made last month? If 90% of new clients walking through Hunt's door don't, what are the odds you do?In this episode, Hunt Demarest, CPA, goes solo to call out the four most common ways shop owners are unknowingly sabotaging their own profit and loss statements — and the pain points he sees over and over again with new clients. He opens with a timely PSA on a scam email making the rounds targeting EIDL loan holders, then dives into why 90% of the shops Paar Melis brings on board are working off P&Ls that are materially misstated. From overly complicated financials to sales tracked without their matching costs to the owner's own cash and parts habits quietly wrecking the numbers, Hunt breaks down exactly where things go wrong — and how to fix it. Whether you've got a two-bay shop or a twenty-bay operation, this episode is a gut-check on whether the numbers you're using to run your business are actually telling you the truth.What You'll Learn...(02:59) Why this episode — a follow-up to the summer webinar series on P&Ls(03:24) PSA — the EIDL loan forgiveness scam targeting shop owners' inboxes(06:45) Mistake #1 — Why your P&L is flat-out wrong, and the 90% stat that proves it(09:23) Mistake #2 — Your P&L is way too complicated(13:31) The one-page rule — collapsed P&L vs. the four-page mess(15:31) The subaccount fix, using utilities as the easy win(16:26) Mistake #3 — Tracking sales without tracking the cost behind it(18:18) The tire sales trap — how "improving" your P&L can wreck your margins(20:12) Mistake #4 — You're the reason your financials don't add up(22:31) The parts cost leak nobody's stealing — it's just untrackedIf you've ever wondered whether your financials are actually telling you the truth, why a "good" P&L should fit on one page, and why tracking more sales categories can make your numbers worse instead of better — this episode is essential listening.Summer Webinar Series: Understanding Your Shop's Numbers Webinar: Replay Link and Passcode: .#TWUc81 Thanks to our partner, PromotivePromotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit https://gopromotive.com/Thanks to our partner, WickedFileTurn chaos into clarity with WickedFile, the AI for auto repair shops. Transform invoices into insights, protect cash flow, and stop losing parts, cores, or credits to maximize your bottom line. visit https://info.wickedfile.com/Thanks to our partner, Maverick Shop OwnersYou're working on growing a more profitable shop - that's critical. That's exactly what the 24-video Blueprint course by Maverick Shop Owners addresses - customers, sales, profit, people, systems, and freedom. Get free access for our listeners only at https://maverickshopowners.com/blueprintThanks to our partner, OverdryveOverdryve is your AI-powered marketing operating system. It predicts slow weeks before they happen, automatically launches revenue-driving campaigns, tracks ROI down to the dollar, and optimizes performance in real time. Visit https://overdryvemarketing.com/Paar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online: www.paarmelis.comEmail Hunt: podcast@paarmelis.comGet the FREE 2026 Auto Shop Benchmark Report: https://hubs.ly/Q04j-grh0Download a Copy of My Books Here:Beyond the Bays: A Financial Playbook for Auto Repair Shop OwnersWrenches to Write-OffsYour Perfect Shop The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open DiscussionDiagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

Amy King hosts your Thursday Wake Up Call. KFI White House correspondent Jon Decker opens the show recapping the NATO summit. Amy explains how you can volunteer for the 2028 Summer Olympic games. We ‘Get in Your Business’ with Bloomberg’s Denise Pellegrini discussing how the markets are looking today. The show closes with Amy talking with ABC News national correspondent Steven Portnoy about Graham Platner suspending his bid for Senate.See omnystudio.com/listener for privacy information.

Thanks to our Partners, Pico Technology, and AutelWatch Full Video EpisodeIn this episode, Matt digs into a question that sits underneath a lot of shop economics, technician frustration, and industry culture: who should be responsible for buying the tools and equipment required to do the work a shop advertises?The discussion starts with a real-world example involving a dealership service department that did not have a connector depinning tool available, leaving a mechanical or technical specialist considering buying the tool personally. From there, Matt explores where the line should be drawn between personal hand tools and shop-owned equipment.Basic hand tools may be one thing. But scan tools, diagnostic equipment, specialty service tools, alignment systems, AC machines, tire equipment, connector service kits, and timing tools raise a different question entirely. If a shop sells those capabilities to customers, should the employee have to make the investment?Matt also looks at the long-term consequences of pushing too much cost onto specialists. If a specialist builds up enough personal tooling and equipment to perform a broad range of services, the industry may be quietly encouraging them to leave employment and open their own shop. That may work for some, but it also shrinks the talent pool, increases turnover risk, and may contribute to people leaving the industry altogether.The episode closes with a shift into diagnostic tool history, including a short “Mount Rushmore” of influential tools and equipment: the SCA, the Edge/Sun systems, the Fluke 87, and the Snap-on Vantage.Watch Reel VideoKey TopicsWhere the line falls between personal tools and shop-owned equipmentWhy “the specialist can just buy it” may be an unstable business strategyThe difference between basic hand tools and equipment required to sell a serviceHow tool investment affects technician income, risk, and career decisionsWhy shops should think about replacement cost when evaluating pay and retentionHow industry culture can unintentionally make shop ownership look like the only real path upwardThe difference between a tool investment working out and it actually being a good decisionVintage diagnostic equipment that changed how specialists workedNotable IdeasA shop advertising a capability should be equipped to perform that capability. If a shop sells alignments, AC service, tire work, connector repair, diagnostics, or programming, it becomes hard to justify the employee carrying the primary equipment burden.There may be some economic logic to a specialist buying a tool when they are guaranteed the work and the tool pays for itself. But that logic becomes unstable when the employee is taking the risk while the business is selling the service.Tool ownership can become a shadow path to business ownership. When specialists personally acquire enough tools and equipment to operate independently, the industry may be unintentionally training them to leave.Retention math has to include replacement cost. Production numbers matter, but so does the cost of losing a capable person, leaving a bay or role vacant, recruiting someone new, training them, and risking a revolving-door reputation.A tool purchase can “work out” without having been the smartest move. Matt reflects on his own history of buying diagnostic equipment and scan tools, noting that it helped build capability and reputation, but that does not automatically mean it was the best financial decision.Listener QuestionWhat tools or equipment have you been expected to buy personally?Where do you think the line should be between employee responsibility and shop responsibility?Should mechanical and technical specialists be expected to own anything beyond basic hand tools, or should the shop provide everything needed to perform the services it sells?Mentioned Diagnostic EquipmentSCA diagnostic equipmentSun/Edge PC-based engine analyzer systemsFluke 87 digital multimeterSnap-on VantageSnap-on Vantage ProOTC PerceptionSun engine analyzersFour-gas and five-gas analyzersPull Quotes“What's the logic of owning a business that advertises certain capabilities, but the shop itself is ill-equipped to be able to do that?”“If part of my purpose is to take care of my people, then one feature of that is to try to maximize their take-home pay and minimize their financial responsibilities to do the jobs they were hired to do.”“It may have worked out. I don't know if that means it was a good move.”Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comContact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube ChannelThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, Shop Boss and AppFueledHave you ever looked at a customer who spent thousands with you, loved your shop, left great reviews... and then just disappeared? You know- that head-scratching moment. We're going to unpack it for you today!Kim Walker explores the real reasons loyal customers disappear after what seemed like a great visit and shares seven practical insights to help auto repair shop owners create memorable experiences that keep clients coming back. From strengthening follow-up systems and building genuine relationships to creating emotional connections that extend beyond the repair, this episode challenges you to look at every customer touchpoint with fresh eyes. If you're ready to improve retention, increase customer loyalty, and become the first shop your clients think of when they need service again, this is an episode you won't want to miss.Listen now and discover how to stop customers from ghosting your shop and start building relationships that last.How To Get In TouchJoin The Auto Repair Marketing Mastermind Group on FacebookMeet The ProsFollow SMP on FacebookFollow SMP on InstagramGet The Ultimate Guide to Auto Repair Shop Marketing BookEmail Us Podcast Questions or Topics Thanks to our Partners, Shop Boss and AppFueledThis episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode What does it take to build one of the fastest-growing auto repair businesses while leveraging artificial intelligence to improve performance at every level? In this episode, Carm Capriotto welcomes Jesse Jackson, Founder and CEO of Mango Automotive, to discuss how she scaled from zero to eight locations in less than five years. Jesse shares the leadership lessons learned through rapid growth, how custom AI tools are helping improve customer experience and operational consistency, and why she believes it's time to rethink how independent shop owners plan their exit from the industry. What You'll Learn How Mango Automotive expanded from a startup to eight locations through strategic acquisitions.The leadership challenges that come with rapid growth and why building a corporate support team became essential.The three cultural principles that drive employee engagement: never yell, bonus well, and have fun.How AI is being used to measure standard operating procedures and improve accountability.Why analyzing phone conversations with AI helps advisors convert more callers into customers.How providing realistic price ranges over the phone can improve appointment conversion rates.How AI-driven follow-up processes dramatically increased maintenance rebooking rates.Practical ways any shop owner can use tools like ChatGPT or Claude to evaluate service advisor performance without spending hours reviewing phone calls.Why thousands of shop owners approaching retirement may be leaving significant business value on the table.How Jesse's cooperative exit model could help independent shop owners achieve substantially higher business valuations than traditional private equity acquisitions. Artificial intelligence isn't replacing great leadership; it's making great operators even better. Combined with a strong culture, measurable processes, and innovative thinking about business ownership, AI can help repair shops improve customer experience, scale more effectively, and create greater long-term value for both. Jesse Jackson, CEO, Mango Automotive, 8 locations Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: Visit the Website:https://remarkableresults.biz/Subscribe on YouTube:https://www.youtube.com/carmcapriottoFollow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmastersJoin Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976Join our Insider List:https://remarkableresults.biz/insiderAll books mentioned on our podcasts:https://remarkableresults.biz/booksOur Classroom page for personal or team learning:https://remarkableresults.biz/classroomSpecial episode collections:https://remarkableresults.biz/collectionsBuy Me a Coffee:https://www.buymeacoffee.com/carm The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcastwith Carm Capriotto:Facilitating Wisdom Through Story Telling and Open Discussion.https://remarkableresults.biz/Diagnosing the Aftermarket A to Z:From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.https://mattfanslow.captivate.fm/Business by the Numbers: Understand the Numbers of Your Business with CPA Hunt Demarest.https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.https://autorepairmarketing.captivate.fm/The Weekly Blitz: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.https://chriscotton.captivate.fm/Speak Up! Effective Communication: Develop Interpersonal and Professional Communication Skills with Craig O'Neill.https://craigoneill.captivate.fm

What if the very skills that made you successful are now the reason your business can't grow without you?Being highly capable isn't always a leadership advantage. Sometimes it's the very thing keeping you trapped in the day-to-day.In this episode, Dawn Andrews introduces The Curse of Capability, the hidden pattern where ambitious founders respond to every business problem by becoming more skilled themselves instead of building better systems, stronger processes, and more capable teams.If you're a founder who keeps stepping in "just this once," this episode will help you recognize when your competence has become your company's growth ceiling and give you one simple question that changes how you lead.If today's episode made you realize you've become the solution instead of building one, you're exactly who the AI for Founders Community was created for. Join us on LinkedIn to learn practical AI workflows, leadership frameworks, and delegation systems that help you stop being the bottleneck and start leading like the CEO your business needs.Key TakeawaysWhy solving every problem yourself is a leadership problem not a productivity problem.The difference between building your own capability and building your company's capacity.How the Curse of Capability quietly turns brilliant founders into the biggest bottleneck in their business.The one-question Capability Check that helps you decide whether learning another skill is moving your business forward or protecting you from trusting your team.Why AI should expand your leadership capacity instead of giving you another place to hide in the work.Resources & LinksAI for Founders Community Free Guide: 10 Ways AI Will Make You a Better LeaderRelated EpisodeEp. 165: The System Your Business NEEDS to Stop the Bottleneck Before You Add Any Other SystemEp. 161: You Already Know Something Is Broken in Your Business. Here's How to Find It with AI Before It Costs You Another QuarterEp. 159: The Bottleneck Isn't Your Team. It's What You Haven't Been Willing to Say Out LoudEp. 158: If Your $1M Business Lives in Your Head, It Can't Scale. Here's the AI Workflow That Fixes ItEp. 155: Your Team Was Never Supposed to Care as Much as You Do. Here's What to Do With ThatEp. 146: The Delegation Mistake That's Keeping You Stuck Working 60 Hours a Week (& The 1 AI Trick to Overcome It)Send us Fan MailWant to increase revenue and impact? Listen to “She's That Founder” for insights on business strategy and female leadership to scale your business. Each episode offers advice on effective communication, team building, and management. Learn to master routines and systems to boost productivity and prevent burnout. Our delegation tips and business consulting will advance your executive leadership skills and presence.

Fear comes in many forms. Sometimes it's fear of numbers. Sometimes it's fear of what those numbers will tell you. Learn why facing your Profit & Loss could be the most profitable decision you make this year.

Send us Fan MailYou're six months into the year. Do you actually know what's working in your sales process — and what you quietly stopped doing back in February?Bill and Bryan borrow a trick from football coaches: self-scouting. Before the next game, coaches review their own film to find what their team does well (so they can do more of it) and what they do poorly (so the other team can't exploit it). Bill and Bryan apply that same exercise to your sales year — build a 20-point scorecard, grade yourself honestly, and use it to plan a strong back half.Subscribe, leave a review, and send us your "how I found the show" story to our FAN Mail at the top of the show notes for a shot at our 20th anniversary coaching event.The Insider program is open for enrollment. To check out our small learning group, go to http://advancedsellingpodcast.com/insiderIf you haven't already, join 14,000+ other sales professionals in our LinkedIn group at advancedsellingpodcast.com/linkedinIs it time to make a BOLD move in your business? If so, download our brand new book, "12 Bold Moves - Insider Secrets to Reinventing Yourself and Your Business." http://12boldmoves.comReady to stop competing on price? Join Bill's Insider coaching program at advancedsellingpodcast.com/insider.

Discover entrepreneurship, innovation, business growth, scaling, and intellectual property strategies from successful founders and industry leaders. Richard Gearhart and Elizabeth Gearhart, co-hosts of the Passage to Profit Show interview Ryan Stana from RWS Global, Joey Stiver from Amble Health and Ronald Platt from National Association for Single and Divorced Families (NASDF). What does it take to build one of the world's largest live entertainment companies from scratch? Ryan Stana, Founder & Executive Chairman of RWS Global, shares how he transformed a theater degree and a vision into a global entertainment powerhouse producing experiences for cruise lines, theme parks, sports events, and the Paris Olympics. Ryan reveals how he bootstrapped his business without outside investors, scaled to hiring more than 8,000 performers annually across 50 countries, and explains why storytelling, disciplined growth, leadership, and human connection remain the keys to entrepreneurial success. Whether you're building a startup, managing a creative business, or looking to scale without giving up ownership, this episode is packed with practical insights and inspiring lessons. Read more at: https://www.rwsglobal.com/ What does it really take to build a billion-dollar company from scratch? Joey Stiver, Founder of Amble Health, shares the remarkable story of turning an $8,000 credit card into a healthcare and telehealth empire through relentless perseverance, bootstrapping, and innovation. Joey discusses surviving the difficult early years without outside funding, overcoming skepticism in a highly regulated industry, and disrupting healthcare by making telemedicine more affordable, transparent, and accessible. If you're an entrepreneur, startup founder, or business leader looking to scale a company, navigate regulation, and build lasting success, this episode delivers practical insights and inspiration you won't want to miss. Read more at: https://joinamble.com/ Ronald Platt, Founder of the National Association for Single and Divorced Families (NASDF), shares how an idea inspired by his father evolved into the nation's first divorce insurance product designed to protect child support and alimony when life unexpectedly disrupts a family's finances. In this inspiring conversation, Ron explains how he identified a massive underserved market, built a first-to-market organization with virtually no competition, and created a growing network of resources that includes mental health support, divorce coaching, career services, mediation, financial discounts, and concierge guidance. Entrepreneurs will discover valuable lessons about identifying overlooked opportunities, solving real-world problems, and building a mission-driven business that changes lives. Read more at: https://www.nasdf.org/ Whether you're a seasoned entrepreneur, startup founder, inventor, or small business owner, the Passage to Profit Show is a leading podcast for insights on entrepreneurship, innovation, intellectual property and business strategy. Hosted by Richard Gearhart and Elizabeth Gearhart, the show features industry leaders, investors, and founders who share real-world lessons on scaling companies, protecting ideas, building generational wealth, and navigating today's evolving business landscape. Visit https://passagetoprofitshow.com/ for the latest episodes, expert interviews, and resources designed to help you grow, protect, and profit from your ideas. Chapters (00:00:00) - Passive to Profit(00:00:26) - Canoe Fever: The New York(00:02:05) - How To Prevent Sunburned Pets(00:02:50) - SpaceX's IPO(00:03:39) - AI IPOs vs. OpenAI's(00:04:57) - In the Elevator With Ryan Stana and Joey Stiver(00:05:57) - The Decision That Most Changed the Direction of RWS Global(00:07:26) - Starting a Business as a Convicted Criminal Started a Business(00:08:07) - Decisions that Changed the Direction of Your Business(00:10:44) - In the Elevator With Ryan Stana(00:11:58) - What Makes for Great Live Entertainment?(00:12:49) - How To Start a Business on Broadway(00:15:15) - How World Wide Wills Global Hires Performs(00:18:15) - Employee Q&A(00:21:16) - Better Health Insurance for You and Your Family(00:22:16) - What Does a Day Look Like For You?(00:29:08) - Business Owners Roundtable: Using AI(00:31:10) - Are You Using AI in Your Business?(00:32:37) - Real AI Use Cases(00:34:54) - Debt Relief Hotline(00:37:20) - Bacardi Loses Again in Trademark Dispute With Cuba(00:40:37) - Bootstrapping a Billion-Dollar Healthcare Business(00:42:16) - What's Your Biggest Challenge? Starting a Business With No Capital(00:43:45) - Are You a Telehealth Company?(00:46:35) - Telehealth: How it works for patients(00:49:03) - Anti-Aging and Wellness: Glutathione In(00:50:34) - MonetMD CEO on the telehealth revolution(00:54:53) - Ron Platt on Starting a Divorce Association(01:01:24) - The Divorce Coaching Insurance(01:02:20) - How to Get Out Of a Divorce(01:03:25) - How to Get Child Support Back in the Money after Divorce(01:08:14) - Car Shield(01:09:35) - Noah Fleishman on His Best Memories(01:10:54) - Secret of the Entrepreneurial Mind(01:13:43) - Passage to Profit

Send us Fan MailShe had no money. No power. No influence with the farmer. Just a web — and she used it to save a life.In this week's Monday Morning Motivation, we're going back to a barn most of us know from childhood — Charlotte's Web — but looking at it through a business owner's eyes. What starts as a story about a spider and a pig turns into a masterclass on branding, mentorship, reputation, and leadership.If you're building a small business and some weeks it feels like no one notices your value... this episode is for you.Here's what we cover:✅ Why your business is only as strong as the story people tell about it ✅ Why your greatest competitive advantage might be one person who believes in you ✅ Why great reputations are built one thread at a time — not overnight ✅ Why the best leaders help other people shine instead of chasing the spotlight ✅ Why your legacy was never your business — it's the people you leave better than you found themGrab your coffee, take a breath, and let's start this week the right way.If this episode encourages you, share it with one entrepreneur who needs to hear it — and don't forget to subscribe for a new Monday Morning Motivation every week.Chapters (paste directly into YouTube description)00:00 Welcome — Monday Morning Motivation 00:30 The Story of Charlotte's Web 03:30 Lesson 1: Your Business Is Only as Strong as Its Story 05:00 Lesson 2: Someone Who Believes in You 06:30 Lesson 3: Reputations Are Built One Thread at a Time 07:45 Lesson 4: Great Leaders Help Others Shine 09:00 Lesson 5: Your Legacy Isn't Your Business 10:15 Two Questions to Ask Yourself This Week 11:15 This Week's Challenge 12:15 Closing ThoughtsHashtags#SmallBusinessSurvivalConversations #MondayMorningMotivation #SmallBusinessTips #Entrepreneurship #BusinessLeadership #CharlottesWeb #BusinessMentorship #SmallBusinessOwner #BusinessMotivation #StartupAdvice

*Disclaimer: This episode includes discussion of sensitive topics such as suicide and depression. Viewer discretion advised.*Mental health resource for anyone who might be struggling: https://www.thetrevorproject.org/get-help/____________________________________________________________I had the honor of interviewing Scott Alan in the first episode of my series “On Finding Your Voice”. Scott wrote one of his most famous songs, "Anything Worth Holding On To", during one of the darkest periods of his life. He didn't know it would become the song strangers would write to him about, saying: "I was at my lowest. This is the reason I kept going."That's the kind of songwriter Scott is. His songs have been performed by artists like Cynthia Erivo, Billy Porter, and Shoshana Bean — the same Shoshana Bean who, the first time she heard one of his songs, took off her sunglasses in tears, and said, "I have all day." That moment set off a career that took him everywhere he thought he wanted to go — touring the world, writing for some of the biggest voices on Broadway. And then he walked away from it all and reformed his identity around what mattered most.In this interview, Scott traces that whole journey: writing his first "real" song at 18, the career fame built, and why he ultimately left it behind. We talk about what it actually takes to access your real voice, why most people learn to express themselves from a place of fear or habit, why the things that have hurt you are also the things that make you interesting, and what it means to finally stop sounding like an imitation of yourself._________________________________________

Broadcaster, Podcaster and Author Gina Grad joins Matt and Sam to bring her mix of songs that bring her tears of joy! You do not want to miss this episode or this mix!Check out Gina's book My Extra Mom and follow her on social media @GinaGrad and @MyExtraFamily! Here's the playlist on Spotify https://open.spotify.com/playlist/6L4FddlgWmwhdw8FWmmR4T?si=0f0f9f0323314629 Here's the mix:Wildflowers by Dolly Parton, Linda Ronstadt, Emmylou HarrisTravelin' Thru by Dolly PartonOut of Range (Electric) by Ani DiFrancoRoar by Katy PerryI Choose You by Sara BareillesPlease Mr. Postman by The MarvelettesBorn This Way by Lady GagaNone of Your Business by Salt-N-PepaI'll Be Your Mirror by The Velvet Underground, NicoShambala by Three Dog NightLife By the Drop by Stevie Ray Vaughan & Double TroubleRight Down the Line by Gerry RaffertyGo to My.SuperAwesomeMix.com and start using our new app on any device - mobile or laptop.  Copy and paste a link to your playlist then turn it into an old school mixtape in minutes!  Support the showVisit us at https://www.superawesomemix.com to learn more about our app, our merchandise, our cards, and more!

Thanks to our partners Promotive, WickedFile, Maverick Shop Owners, and OverdryveWhy does the IRS really pick a tax return to audit? And if a CPA who does this for a living can still get dragged through a three-year fight, what chance does the rest of us have?In this episode, Hunt Demarest, CPA, steps out from behind the desk to tell his own story — a three-year audit of his 2023 tax return that started with a suspiciously timed refund and ended with a win built entirely on paperwork. Hunt breaks down what gets a return flagged in the first place, the one habit that separates audits you win from ones you lose, and why "innocent" and "victorious" aren't always the same outcome — proven by a client who did everything right and still wrote a $25,000 check to the IRS.Hunt also pulls back the curtain on what his firm's audit protection covers, why informational requests aren't the same as a real audit, and why a single missing signature nearly cost him a case tax law was already on his side of. Whether you're worried about a deduction on your own return or want to know what triggers an IRS letter, this episode is a real-time look at how audits actually play out — not the version you hear secondhand.What You'll Learn...(02:51) Hunt's own audit story begins — three years, one 2023 tax return(03:58) Why the audit really happened — a refund, then a red flag a month later(04:41) Getting flagged, part 1 — why large credits are an open invitation to audit(08:24) Getting flagged, part 2 — the oversized expense line the IRS can't ignore(09:48) Inside the process — what an IRS "information request" audit actually looks like(15:06) The rule that wins audits — documentation, documentation, documentation(19:15) Audits take time, and time is money — even when you win(19:40) 100+ hours, one frivolous case, and the real cost of defending yourself(22:28) The hardest truth — being innocent doesn't guarantee you'll win(23:12) The $25,000 loss — when the IRS agent simply won't listen(24:24) The call every shop owner dreads — when paying up beats fighting onIf you've ever wondered what actually happens after that letter shows up, why documentation is the difference between a two-month resolution and a three-year fight, and why sometimes the smartest move is knowing when to stop — this episode is essential listeningThanks to our partner, PromotivePromotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit https://gopromotive.com/Thanks to our partner, WickedFileTurn chaos into clarity with WickedFile, the AI for auto repair shops. Transform invoices into insights, protect cash flow, and stop losing parts, cores, or credits to maximize your bottom line. visit https://info.wickedfile.com/Thanks to our partner, Maverick Shop OwnersYou're working on growing a more profitable shop - that's critical. That's exactly what the 24-video Blueprint course by Maverick Shop Owners addresses - customers, sales, profit, people, systems, and freedom. Get free access for our listeners only at https://maverickshopowners.com/blueprintThanks to our partner, OverdryveOverdryve is your AI-powered marketing operating system. It predicts slow weeks before they happen, automatically launches revenue-driving campaigns, tracks ROI down to the dollar, and optimizes performance in real time. Visit https://overdryvemarketing.com/Paar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online: www.paarmelis.comEmail Hunt: podcast@paarmelis.comGet the FREE 2026 Auto Shop Benchmark Report: https://hubs.ly/Q04j-grh0Download a Copy of My Books Here:Beyond the Bays: A Financial Playbook for Auto Repair Shop OwnersWrenches to Write-OffsYour Perfect Shop The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Storytelling and Open DiscussionDiagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

Amy King hosts your Thursday Wake Up Call. ABC News crime and terrorism analyst Brad Garrett opens the show talking about 21st century bank robbers targeting ATM machines directly & the daredevil couple who scaled the Empire State building. ABC News investigative reporter Peter Charalambous speaks on MSG gearing up to host events related to the marriage of Taylor Swift and Travis Kelce. We ‘Get in Your Business’ with Bloomberg’s Denise Pellegrini discussing how the markets are looking today. The show closes with Amy talking with PR & Communications Director Kevin McManus about keeping pets safe on the 4th of July.See omnystudio.com/listener for privacy information.

Can independent collision repair shops still outperform the industry's biggest players? Kyle Bradshaw believes they can. The key is not getting bigger. It is becoming better through specialization, operational excellence, and intentional leadership.In this episode of Your Business, Your Life, Matt DiFrancesco sits down with Kyle Bradshaw, Director of Fixed Operations at K&M Collision and President of the Carolinas Collision Association, to discuss how independent shops can create a lasting competitive advantage. From building strong teams to creating systems that reduce owner dependency, Kyle shares practical strategies for long-term success.They also explore why every shop owner needs a plan beyond day-to-day operations. Whether your future includes passing the business to family, selling it, or simply stepping away, you'll learn why business continuity, succession planning, and preparing for life after the shop are essential to protecting your legacy.Matt and Kyle also talk about:(04:08) Why doing less can make your shop more successful(05:05) How specialization helps independent collision shops thrive(05:54) Why specialized shops can outperform large MSOs(07:08) How becoming known for one thing expands your market(08:14) What happens when you're always busy but never moving forward?(08:53) Why your business shouldn't depend on you(11:19) How intentional leadership builds a business that lasts(16:09) What makes family businesses succeed across generations?(19:13) How to plan your business transition before it's too late(19:46) Why waiting to plan your exit can cost you everything(22:39) What every shop owner should know before retiring(24:53) Why your identity should be bigger than your businessConnect With Kyle BradshawLinkedIn: https://www.linkedin.com/in/kyle-bradshaw-ab060520a/Website: https://kandmcollision.com/Email: kyle@kandmcollision.comConnect With Matt DiFrancesco:matt@highliftfin.com(814)201-5855LinkedIn: Matt DiFrancescoLinkedIn: High Lift FinancialFacebook: High Lift Financial Instagram: @high_lift_financialYouTube: @highliftfinancialAbout the guest:Kyle Bradshaw is a second-generation collision repair leader and Director of Fixed Operations at K & M Collision, where he has spent more than a decade driving operational excellence through customer-first strategies, efficient processes, and strong team development. A frequent speaker at industry events, Kyle has earned a reputation as a respected voice on the future of independent collision repair.As President of the Carolinas Collision Association, Kyle is passionate about advancing the industry through education, advocacy, and collaboration. His commitment to raising industry standards and helping repairers succeed is shaping the future of collision repair across the Carolinas and beyond.Disclaimer:All information is obtained from sources deemed reliable, but not guaranteed. No tax or legal advice is given nor intended. Content provided herein or on our website should not be construed as an offer for investment advice or for securities, insurance, or other investment products. Investments involve the risk of loss and are not guaranteed. Consult a qualified legal, tax, accounting, or financial professional before implementing any investments or strategies discussed here.High Lift Financial is a DBA for DiFrancesco Financial Concierge, LLC.  Investment advisory services are provided through Cornerstone Planning Group, LLC, an independent advisory firm registered with the Securities and Exchange Commission.

Is something in your business feeling off — even though nothing is technically wrong? For Christian women entrepreneurs trying to grow without relying on social media, one of the most overlooked barriers to real growth isn't a broken strategy. It's the things that are still working but no longer belong in your next season.In this episode of Marketing Without Social Media, Jan unpacks a simple moment from her morning commute — a cleared construction lot that used to be full of trees — and what it revealed about growth, business, and what God might be asking you to let go of right now.What Christian Women Entrepreneurs Need to Know About Growth and ClearingGrowing a business without social media means being strategic about where you put your energy. But sometimes the problem isn't that you need to add something new — it's that something old is taking up the space where the new thing should go.This episode walks through why that's true, what the Bible says about it, and how to figure out what that thing might be for you.You'll learn:Why the things that are still working might be exactly what's holding your business backThe difference between something that's hard and something that's actually draining youWhat John 15:2 says about pruning — and why God prunes branches that are producing, not just the ones that aren'tThree questions to help you identify what might need to go in your business right nowHow to bring this to God in prayer and listen for what He surfacesHow Do You Know When It's Time to Let Something Go in Your Business?That's the question this episode is really answering. Not every ending is a failure. Not every exit is a mistake. Sometimes the most faithful business decision you can make is releasing what no longer fits — a service, a strategy, a platform, a commitment — so you have the capacity to build what's actually next.For Christian women entrepreneurs building their businesses on owned media instead of social media, that discernment matters even more. Your energy is finite. Your website, your email list, your podcast — those channels only grow when you're consistently showing up for them. Clearing out what's draining you creates space to do that well.Episode Highlights[00:00] The construction site, the cleared trees, and why it hit differently on a random Tuesday[02:00] "Sometimes you have to clear things out — even things that are alive — in the name of progress and growth"[03:30] Why alive and meant for this next season are two very different things[05:30] John 15:2 and what it actually means that God prunes the branches that are already producing[07:00] Three reflection questions: what drains you, what you're doing out of momentum, and the fresh-start question[10:00] Your Collab Task: how to step back, get with God, and let the prayer make the listKey Quote"The clearing wasn't the point. The clearing was preparation for the point."Resources MentionedScripture reference: John 15:2The Visibility Collab — monthly membership for Christian women entrepreneurs building their businesses on owned media: jantouchberry.comWork with Jan — web design and branding for Christian women entrepreneurs: jantouchberry.comReady to Build What Comes After the Clearing?If this episode resonated, you might be closer to a building season than you think. For Christian women entrepreneurs who want to grow without social media, the website and email list are the foundation that makes everything else possible — the owned media assets that keep working for you even when life pulls you away.If you're ready to get that foundation built, that's exactly what Jan does. And if you want a community to work through it with you, the Visibility Collab meets monthly to implement this stuff together.Subscribe to Marketing Without Social Media on Apple Podcasts, Spotify, or wherever you listen — and if someone came to mind while you were listening to this one, send it their way.

Thanks to our Partners, Pico Technology, and AutelWatch Full Video EpisodeA Dodge Durango came into the shop for a second opinion after being suspected of needing a transmission. The symptoms sounded convincing at first: harsh shifts, apparent slipping, no diagnostic trouble codes, and a vehicle that felt completely wrong on the road. But the actual problem was much simpler. The Durango was stuck in four-low. Once shifted properly through neutral, the harsh shifting, driveline bind, and “slipping” behavior disappeared.Matt uses the case as a springboard into a broader discussion about diagnostic tunnel vision. The point is not just that someone almost condemned a transmission unnecessarily. The deeper issue is how easily a first impression can become the diagnosis. Once the vehicle felt like it was slipping, everything after that could be interpreted through that lens. That is where anchoring, confirmation bias, and premature closure start to become dangerous.The episode also compares the Durango case to a more common misfire scenario. A vehicle comes in with a misfire, the scan tool identifies a cylinder, the car line is known for coil failures, and the diagnosis becomes a coil and plug before much testing happens. That gamble may work most of the time, but the process failure is still there. Being right by probability is not the same as proving the fault.Matt also shares a personal example involving a Mini Cooper that was nearly misdiagnosed as needing a turbo. The actual issue was cam/crank timing related. The mistake became a difficult but important lesson in responsibility, process, and making things right with the customer.The episode closes with a nod to Mel Brooks on his 100th birthday, including Matt's Mount Rushmore of Mel Brooks films: Blazing Saddles, Spaceballs, The Producers, and History of the World, Part One.Watch Durango VideoKey TopicsWhy the Durango seemed like it had a major transmission failureHow four-low can mimic slipping, harsh shifting, and driveline problemsThe importance of reading the owner's manual when unfamiliar indicators appearAnchoring, confirmation bias, and premature closure in diagnosticsWhy “incompetent” may be technically accurate but often incomplete as an explanationThe ethical problem of charging for the wrong repair when the real fix is simpleWhy common failures can make weak testing feel justifiedHow probabilistic diagnosis can work until it does notThe value of owning a mistake and making it rightMel Brooks, comedy, and Matt's Mount Rushmore of Mel Brooks filmsPull Quote Options“The first impression is often the most dangerous piece of data in the whole diagnostic process.”“Being right most of the time does not mean the process was right.”“Customers should not be paying for our anchoring, our confirmation bias, and our premature closure.”“The real danger is not being wrong. The real danger is being done too early.”Episode TakeawaysA symptom that feels obvious can still be misleading. The Durango felt like it was slipping, but the transmission was not the problem.A flashing indicator or odd message on the dash may be the clue. The owner's manual may not feel like a diagnostic tool, but sometimes it is.Common failures can create lazy confidence. A known coil failure pattern or common turbo issue may point in the right direction, but it does not replace verification.Premature closure is expensive. It can cost the customer, the shop, or both.Ethics matter most when the mistake is discovered after the repair. The customer should not pay for a part that did not fix the vehicle just because the shop eventually stumbled into the real fix.A good diagnostic process should include forced questions: What am I anchored to? What evidence am I accepting too easily? What would prove my theory wrong?Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comContact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube ChannelThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, Shop Boss and AppFueledThis week, Caroline Legrand and Hallie Wasinger take over the mic to break down one of Meta's biggest changes for businesses in years: Meta One. They explain what this new subscription service is, how it differs from Meta Verified, and what it could mean for auto repair shop owners who rely on Facebook and Instagram for marketing. From enhanced account protection and advanced analytics to increased visibility and AI-powered features, they discuss which shops may benefit, which features are worth watching, and why being an early adopter could provide a competitive advantage. If you want to stay ahead of the constant changes in digital marketing and understand how these updates could impact your shop, this is an episode you won't want to miss.Listen now to learn whether Meta One deserves a place in your marketing strategy and how you can prepare before it rolls out in the United States.Show Notes with TimestampsIntroduction to the Episode (00:00:09) Special host Caroline Legrand and co-host Hallie Wasinger introduce the topic: Meta One, the new paid subscription from Meta.Sponsor Messages (00:01:17) Advertisements for Shop Boss management software and App Fueled custom loyalty apps for auto repair shops are presented.Meta's New Paid Subscriptions (00:01:41) Discussion on Meta's new paid subscriptions, distinguishing them from Meta Verified and introducing the Meta One Essential and Advanced plans.Rollout and Pricing Tiers (00:02:52) Details on the six subscription tiers, pricing ranging from $2.99 to $49.99, and its current international rollout status.Why Pay for Meta Services? (00:04:25) The hosts discuss the value proposition of paying for Meta's services, framing it as a form of business insurance.Meta's Response to AI Search (00:06:34) Hallie explains that Meta One is a strategic response to the consumer shift from traditional search to AI-powered search.Meta Verified vs. Meta One (00:08:36) A clear distinction is made between Meta Verified (the blue checkmark) and the more comprehensive features offered by Meta One.Meta One Advanced Plan Features (00:10:43) A breakdown of the Meta One Advanced plan, including prominent placement in search, advanced analytics, and enhanced scheduling tools.Second Sponsor Segment (00:12:21) Additional sponsor messages from Shop Boss, highlighting its ROI dashboard and Boss Pay features, and from App Fueled.Clarifying Meta One's Benefits (00:14:24) The hosts clarify that Meta One offers increased visibility and deeper insights, rather than a direct increase in post reach.Impact on Content Scheduling (00:16:40) Discussion on how Meta One expands content scheduling capabilities, allowing users to schedule posts up to a year in advance.Meta One and Advertising Strategy (00:18:19) How advanced analytics from Meta One can inform organic content and ad strategies, though it doesn't directly impact ad costs.Advanced Protection and Content Credit (00:20:52) Details on the premium protection features, including direct human support and notifications when others use your original content on Facebook.Who Should Consider Meta One? (00:23:09) The hosts identify which types of shops would benefit most, emphasizing it as a trust signal for local businesses.The Future of Social Media Marketing (00:25:11) The hosts reflect on the evolving landscape of social media, encouraging early adoption of new tools to stay competitive.Final Recommendations and Outro (00:30:31) Final thoughts on the importance of being a top-tier shop and a thank you to the listeners and network.How To Get In TouchJoin The Auto Repair Marketing Mastermind Group on FacebookMeet The ProsFollow SMP on FacebookFollow SMP on InstagramGet The Ultimate Guide to Auto Repair Shop Marketing BookEmail Us Podcast Questions or Topics Lagniappe (Books, Links, Other Podcasts, etc)Meta One SubscriptionsChatGPTClaude AIThanks to our Partners, Shop Boss and AppFueledThis episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video EpisodeWhat if your shop operated like a championship team, where everyone knew the score and was motivated to win together?Gerry Frank, business coach and former shop owner of 35 years, joins Carm Capriotto to explain how gamification can transform an auto repair business by increasing profitability, accountability, and employee engagement. Rather than relying on pressure or incentives alone, Gerry shares a practical system that turns daily performance into a shared game built around visibility, ownership, and teamwork.What You'll LearnWhy diagnosing the real business problem is more important than applying quick fixes.How visible scoreboards create accountability and keep the entire team focused on shared goals.Why technicians and service advisors should update their own scores instead of management.Which key performance indicators matter most, including car count, billable hours, margins, and hours presented.Why aligning the front and back of the shop creates stronger teamwork and better customer outcomes.How storytelling helps employees understand the importance behind the numbers.A leadership approach that improves performance by focusing on results instead of criticizing people.Gamification isn't about making work feel like a game, it's about giving every employee clear goals, measurable results, and ownership of their performance. When leaders diagnose problems correctly, track meaningful metrics, and connect the numbers to a larger purpose, they create a culture where accountability, engagement, and profitability naturally grow. Gerry Frank, former shop owner, trainer and coach for Maverick Shop Owners Want a more profitable shop? Start with your service advisor. They are the face of your business, the voice on the phone, and the key to every approved repair. Download 'Words That Work - The Service Advisor's Complete Phone Scripts Playbook at https://serviceadvisortraining.com/ Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-careNAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/SPONSOR: NAPA Auto CareConnect with the Podcast:Visit the Website:https://remarkableresults.biz/Subscribe on YouTube:https://www.youtube.com/carmcapriottoFollow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmastersJoin Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976Join our Insider List:https://remarkableresults.biz/insiderAll books mentioned on our podcasts:https://remarkableresults.biz/booksOur Classroom page for personal or team learning:https://remarkableresults.biz/classroomSpecial episode collections:https://remarkableresults.biz/collectionsBuy Me a Coffee:https://www.buymeacoffee.com/carmThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcastwith Carm Capriotto:Facilitating Wisdom Through Story Telling and Open Discussion.https://remarkableresults.biz/Diagnosing the Aftermarket A to Z:From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.https://mattfanslow.captivate.fm/Business by the Numbers: Understand the Numbers of Your Business with CPA Hunt Demarest.https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.https://autorepairmarketing.captivate.fm/The Weekly Blitz: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.https://chriscotton.captivate.fm/Speak Up! Effective Communication: Develop Interpersonal and Professional Communication Skills with Craig O'Neill.https://craigoneill.captivate.fm

If you've ever taken on a client you knew wasn't right, missed a milestone because of a wedding weekend, or felt embarrassed to hand someone your business card, this episode is for you. This week we're sitting down with the founder and CEO of a nationally recognized luxury wedding and event design company with over 17 years in the industry - Laura Ritchie of Grit and Grace Inc. She built her brand from the ground up, starting with $600 linen packages whispered to catering clients into a full-scale luxury firm with a waitlist, a signature aesthetic, and a name pulled from the pages of her late mother's diary. In this conversation we get into: The red flags on a first client call that should make you walk away immediately Why she rebranded away from national press coverage because she was embarrassed to say her company name out loud How she built a vendor network of "frienders" that makes every event better The financial mistake she wishes she'd made differently from day one What 17 years taught her about protecting your weekends, your sanity, and your joy The real cost of saying yes to every wedding and what she does differently now This one is honest, funny, and full of the kind of hard-won wisdom you only get from someone who has truly been in the trenches. Connect with Laura: Website: gritandgraceinc.com/ Instagram: @gritandgraceinc TikTok: @gritandgraceinc Your Resources How Founder-Dependent is Your Business? Take the Quiz

Learning your numbers isn't just about understanding a Profit & Loss statement. It's about building confidence, making better decisions, creating more profit, and giving yourself the freedom to build the business and life you truly want. Whether you're just getting started or you've owned your business for years, your journey changes the moment you stop guessing and start understanding your numbers. I'd be honored to be a small part of that journey. -----------------------------   DIVE IN DEEPER & LEARN MORE ABOUT YOUR NUMBERS

Send us Fan MailImprecise language is quietly sabotaging your sales process — and most sellers don't even notice it happening. This week, Bill and Bryan dig into the art of precise communication and why "what they hear" matters more than "what you meant."Bryan shares a real example from his own sales process: his team retired the vague word "calendars" as the last item on a sales agenda in favor of the more direct "get calendars out." They also cover why stating up front how many points you're about to make makes you easier to follow and easier to buy from, and why tired open-ended questions like "what keeps you up at night?" should be replaced with sharper, stack-ranked questions that force a real answer. Plus: details on ASP's 20th anniversary celebration and how to get your ticket to the live September event.Send us your story (audio, video, or just a note): listener@advancedsellingpodcast.comThe Insider program is open for enrollment. To check out our small learning group, go to http://advancedsellingpodcast.com/insiderIf you haven't already, join 14,000+ other sales professionals in our LinkedIn group at advancedsellingpodcast.com/linkedinIs it time to make a BOLD move in your business? If so, download our brand new book, "12 Bold Moves - Insider Secrets to Reinventing Yourself and Your Business." http://12boldmoves.com

Discover entrepreneurship, innovation, business growth, scaling, and intellectual property strategies from successful founders and industry leaders. Richard Gearhart and Elizabeth Gearhart, co-hosts of the Passage to Profit Show have this discussion with Professional Speaker and Multimedia Retail Consultant Craig Smith, Chris Ryan from Chris Ryan Fitness and Jeff Sibel from Wealth Agent.  What makes people buy in an age of AI, algorithms, and endless marketing automation? Craig Smith, professional speaker, brand messaging expert, and veteran QVC host who has helped sell more than $1 billion in products across 4,500 live television broadcasts, reveals why storytelling and human connection still outperform technology. Craig shares the simple framework behind memorable brands—being clear, real, and repeatable—and explains how businesses can build loyal communities instead of chasing one-time sales. He also shares lessons from a major product launch failure, why authentic communication matters more than ever, and how entrepreneurs can create messages that customers actually remember.Read more at: https://www.craigsmithspeaks.com/ What does it really take to build lifelong health and fitness habits? Chris Ryan, Founder of Chris Ryan Fitness and one of America's Top 10 Trainers, shares why consistency matters more than motivation, how beginners can successfully start working out from home, and the mindset shifts that lead to lasting results. Chris discusses his journey from fitness modeling and national media appearances to becoming a founding trainer for Mirror, the fitness platform later acquired by Lululemon for $500 million. He also reveals practical advice on exercise, nutrition, habit formation, weight loss, and creating a supportive fitness community that helps people become healthier, stronger, and more confident at any age. Whether you're an entrepreneur, busy professional, parent, or someone looking to improve your health, this conversation delivers actionable strategies for building a better life through fitness. Read more at: http://chrisryanfitness.com/ What does it really take to retire comfortably without worrying about running out of money? Jeff Seibel, Founder of WealthAgent.com and creator of the Wealth Agent Institute, shares why he believes traditional retirement planning often falls short and how income-producing real estate can help create lasting financial security. Jeff discusses the importance of starting early, investing consistently, building retirement income instead of simply accumulating savings, and using real estate as a tool for long-term wealth creation. He also explains strategies involving rental properties, self-directed IRAs, 1031 exchanges, and retirement income planning that entrepreneurs, real estate professionals, and everyday investors can use to build a more predictable financial future. Read more at: https://www.wealthagent.com/ Whether you're a seasoned entrepreneur, startup founder, inventor, or small business owner, the Passage to Profit Show is a leading podcast for insights on entrepreneurship, innovation, intellectual property and business strategy. Hosted by Richard Gearhart and Elizabeth Gearhart, the show features industry leaders, investors, and founders who share real-world lessons on scaling companies, protecting ideas, building generational wealth, and navigating today's evolving business landscape. Visit https://passagetoprofitshow.com/ for the latest episodes, expert interviews, and resources designed to help you grow, protect, and profit from your ideas. Chapters (00:00:00) - What separates entrepreneurs who succeed and those who stall(00:00:17) - The San Antonio Spurs Throw Down the Knicks Fan(00:01:41) - Are Commencement Speakers Getting Booed?(00:02:59) - Dunkin Donuts Barbie Donut(00:03:54) - What's The Weirdest Food Trend?(00:04:37) - Caviar On Everything(00:06:18) - Fooled by Money(00:07:17) - The One Decision That Changed My Career(00:08:36) - What Decision Changed the Trajectory of Your Business?(00:12:56) - Craig Smith: Human Connection Is the Ultimate Competitive Advantage(00:17:28) - In the Elevator With QVC's Amy Holmes(00:18:24) - On Training QVC Hosts(00:22:42) - Car Shield(00:23:49) - Better Health Insurance for You(00:24:49) - Passage to Profit: Your Brand Message(00:28:34) - Craig Smith: Brand Messages that weren't Clear(00:33:12) - Craig Smith on ChatGPT(00:33:39) - AI Use Cases(00:34:58) - How to Use AI in Real Estate(00:38:56) - Real AI Use Cases Business Owners Roundtable(00:39:25) - Debt Relief Hotline(00:41:48) - The World Cup: What to Do About Intellectual Property(00:47:22) - Chris Ryan Fitness(00:50:38) - What do you tell people who hate Working Out?(00:53:01) - Trainers at Lululemon(00:54:21) - Chris Farrell on Contending With the Insane(00:57:03) - How to Eat Healthly While Exercising(00:59:14) - Chris Ryan on Helping People Through the Pain of Working Out(01:01:49) - 3 Foods That Are Destroying People's Health(01:04:24) - How to Retire Comfortable?(01:06:24) - Should Real Estate Agents Advise People to Buy Real Estate?(01:11:49) - Retirement Wealth: Real Estate vs. Stocks(01:13:52) - How to Plan for Retirement (Entreprene(01:15:28) - How to Pass Your 401k and Real Estate on to Your Agents(01:18:55) - Craig Smith: Secrets of the Entrepreneurial Mind(01:19:39) - Chris Ryan on How to Keep Your Success Secret(01:20:37) - How to Get Out There in the Real Estate World(01:21:20) - Be Prepared to Change Your Job

Monday a Full Moon lights up everything you've built. Tuesday Jupiter comes home into Leo for a year. And underneath both, Mercury turns retrograde - so this is THE CROSSING: the week you walk through the door, and choose what you carry across and what you leave behind. Here's how to use it. This isn't a horoscope. It's a weekly operating brief for founders who run their week with the sky instead of being run by it: every transit turned into something you actually do, in your calendar, your money, your decisions. This week covers Monday 29th June through Sunday 5th July: Why a threshold week is crossed by what you refuse to carry, not by moving faster Monday's full-light audit - holding one built thing up against who you are now (Full Moon in Capricorn) Tuesday's real instruction as Jupiter enters Leo - not "be visible," but where the year actually rewards you Thursday's worth-move (Jupiter square Chiron) - and why the voice that says "who am I to charge that" was installed, not authored Why Saturday's rest is the instruction, and the spark you capture but don't act on Your elemental department briefing - what Fire, Earth, Air and Water each need this week The World, and the threshold already crossed Next week the chapter turns into THE RETURN - the July arc home to the true version of yourself before the year lets you be fully seen for it. The full chapter opener drops Thursday. This is chart-based business architecture - your actual birth chart turned into how you actually run. Reading tells you what's there. Architecture builds something with it.

What do you need to know before selling your business to an ETA buyer? Most owners have received the email. It usually starts with something flattering: "I love what you've built…" Then comes the ask: a quick call to learn more about your business. Increasingly, those emails are coming from ETA buyers — entrepreneurs using entrepreneurship through acquisition as their path into business ownership. Instead of starting a company from scratch, they look to buy an existing business and run it themselves. In this episode of Built to Sell Radio, John Warrillow talks with Will Smith, host of Acquiring Minds, one of the leading podcasts covering entrepreneurship through acquisition. Will has interviewed hundreds of ETA buyers and brings rare insight into how they think, how they finance deals, and where deals fall apart. What You'll Learn in This Episode Whether you're actively considering selling your business or just exploring your options, this conversation covers what every owner should understand before entertaining an offer from an ETA buyer: How to tell the difference between a funded searcher and a self-funded buyer — and why it matters for your deal structure Why some ETA buyers use heavy debt to acquire a business — and what that means for you as a seller How to spot the hidden risk in a seller note — a key piece of most ETA transactions How to evaluate whether a young buyer has the leadership experience to run your company after you exit How to protect your employees from a buyer who may not fit your culture Better questions to ask before signing a letter of intent (LOI) with an ETA buyer How to judge whether a buyer can actually close — not just sign Are ETA Buyers Right for Your Business? ETA buyers can be a great fit for owners of profitable niche businesses that may not attract private equity or a strategic acquirer. They're often motivated, passionate, and willing to pay fair value for the right business. But they come with real risks. A buyer may need your financing — in the form of a seller note — to get the deal done. They may still need to raise money after you sign an LOI. And they may look great on paper but struggle to lead the team you've built over years. That's why this conversation is worth your time. Before you take the next call from someone who says they "love what you've built," listen to this episode. About Will Smith Will Smith is the host of Acquiring Minds, a podcast dedicated to entrepreneurship through acquisition. He has interviewed hundreds of search fund entrepreneurs and self-funded searchers, making him one of the most knowledgeable voices on the ETA buyer landscape. About Built to Sell Radio Built to Sell Radio is hosted by John Warrillow, author of Built to Sell: Creating a Business That Can Thrive Without You. Each week, John interviews business owners who have navigated the process of selling their company — sharing what worked, what didn't, and what every owner should know before they sell. Keywords: ETA buyer, entrepreneurship through acquisition, selling your business, search fund, seller note, business acquisition, how to sell a business, Built to Sell Radio, Will Smith Acquiring Minds, exit strategy, business exit planning

Amy King hosts your Friday Wake Up Call. The show opens with ABC News correspondent Jordana Miller live from Jerusalem talking about Iran’s chief negotiator Ghalibaf denying claims Iran will use unfrozen assets to but U.S. goods & the British military says a vessel was attacking in the Strait of Hormuz. The host of ‘Home’ on KFI, the House Whisperer, Dean Sharp joins the show to talk about the do’s and don’ts of electrical work around the house. We ‘Get in Your Business’ with Bloomberg’s Denise Pellegrini who speaks on what the markets are looking like as the week comes to a close. The show closes with Amy talking with ABC New national correspondent Steven Portnoy about the two SCOTUS rulings on immigration cases siding with the Trump administration.See omnystudio.com/listener for privacy information.

When you sell your business, co-owner friction can destroy your hard-earned equity. This episode breaks down how internal disagreements affect your exit and why transparent communication with buyers preserves your leverage. You will discover how to resolve deep-seated stalemates through professional mediation, restructure uneven family roles, and implement robust buy-sell agreements. View the complete show notes for this episode. Want To Learn More?  Navigating Partnership Disputes: Lessons from a Valuation Expert How to Sell Your Family Business Why Do Some Businesses Not Sell? Additional Resources Selling your business? Schedule a free consultation today. Sign up for an Assessment and Valuation of Your Business. Courses: The Art & Science of Selling a Business Download The Art of The Exit: The Complete Guide to Selling Your Business Download Acquired: The Art of Selling a Business With $10 Million to $100 Million in Revenue If you have any topic or guest suggestions, please email them to podcast@morganandwestfield.com.

Thanks to our partners Promotive, WickedFile, Maverick Shop Owners, and OverdryveWhy is a shop charging $300 an hour in Texas still taking home less profit than a shop in Maine charging $30 less? Does where you're located actually decide how much money ends up in your pocket — or is something else driving the gap?In the final installment of a three-part dive into the 2026 Auto Shop Benchmark Report, Hunt Demarest, CPA, breaks down the regional, size, and vehicle-type trends separating the most profitable shops in the country from everyone else. From the Southeast's 17% margins to the Southwest's labor-rate paradox, Hunt unpacks why charging more doesn't always mean keeping more — and why "your shop is no different" is only half true.Hunt also dives into the numbers behind general repair, diesel, and European shops, explains why bigger isn't always better, and closes with a sobering look at the technician shortage now threatening the entire industry. Whether you're running a one-bay diesel shop in the Midwest or a multi-bay European specialty shop in the Northeast, this episode is your roadmap to benchmarking against the right peers — not just the averages.What You'll Learn...(00:00) Intro(03:34) Kicking off Part 3 of the 2026 Benchmark Report series — this week, regional trends(05:40) Why productivity — not location — is the real leading indicator of profit(07:34) Where the top shops actually are (hint: the South didn't make the list)(08:36) The Southwest's labor-rate paradox — highest rates, lowest profit(12:40) "Your shop is no different" — the half-truth every owner needs to hear(14:28) The $1.4M myth — why bigger shops aren't necessarily more profitable(19:23) General repair vs. diesel vs. European — which type actually pays best(22:06) Parts margin vs. labor margin — where each vehicle type wins and loses(24:27) Percentages vs. dollars — why a diesel shop can out-earn a general shop(28:06) The 37,000-tech shortfall, and why 67% of techs quit before year one(30:00) Aging fleets, deferred maintenance, and the hybrid boom shops can't ignoreIf you're ready to stop benchmarking against the wrong shops, start understanding which numbers actually predict profit, and finally see where your region, size, and specialty really stack up — this episode is essential listening.Get the FREE 2026 Auto Shop Benchmark Report: https://hubs.ly/Q04j-grh0Part 1: Auto Shop Benchmarks: Biggest Changes, Key KPI's and Trends [E226] https://huntdemarest.captivate.fm/episode/hunt226/Part 2: What the Top 10% of Auto Repair Shops Are Doing Differently — And What the Bottom 10% Refuse to Fix [E227] https://huntdemarest.captivate.fm/episode/hunt226/Thanks to our partner, PromotivePromotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit https://gopromotive.com/Thanks to our partner, WickedFileTurn chaos into clarity with WickedFile, the AI for auto repair shops. Transform invoices into insights, protect cash flow, and stop losing parts, cores, or credits to maximize your bottom line. visit https://info.wickedfile.com/Thanks to our partner, Maverick Shop OwnersYou're working on growing a more profitable shop - that's critical. That's exactly what the 24-video Blueprint course by Maverick Shop Owners addresses - customers, sales, profit, people, systems, and freedom. Get free access for our listeners only at https://maverickshopowners.com/blueprintThanks to our partner, OverdryveOverdryve is your AI-powered marketing operating system. It predicts slow weeks before they happen, automatically launches revenue-driving campaigns, tracks ROI down to the dollar, and optimizes performance in real time. Visit https://overdryvemarketing.com/Paar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online: www.paarmelis.comEmail Hunt: podcast@paarmelis.comGet the FREE 2026 Auto Shop Benchmark Report: https://hubs.ly/Q04j-grh0Download a Copy of My Books Here:Beyond the Bays: A Financial Playbook for Auto Repair Shop OwnersWrenches to Write-OffsYour Perfect Shop The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open DiscussionDiagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

Amy King hosts your Thursday Wake Up Call. ABC News correspondent Jordana Miller joins the show live from Jerusalem to talk about Iran contradicting IAEA statement that UN would eventually inspect nuclear facilities. Amy takes us ‘Out and About’ to Samuel Oschin Air and Space Center at the California Science Center to give us a first look at the Endeavour Space Shuttle. We ‘Get in Your Business’ with Bloomberg’s Denise Pellegrini discussing how the markets are looking today. The show closes with ‘Amy’s On It’ where she highlights the 2019 documentary Hillbilly streaming on Amazon Prime. See omnystudio.com/listener for privacy information.

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode What does it take to grow from a single auto repair shop to six locations in less than a decade? Host Carm Capriotto sits down with AJ DeBuono to discuss his journey from serving as a U.S. Marine in Iraq and Afghanistan to becoming a successful multi-shop operator. AJ shares the lessons learned through rapid growth, the acquisition strategy that has fueled his expansion, and how military discipline, financial discipline, and a commitment to people have shaped his leadership approach. Rather than buying struggling businesses and attempting turnarounds, AJ focuses on acquiring profitable shops with untapped potential. What You'll Learn How AJ leveraged SBA veteran loan programs to purchase and expand his first auto repair businessWhy he prefers acquiring profitable shops instead of distressed operationsThe key performance indicators he targets to quickly improve profitabilityHow military leadership principles influence his management style and business decisionsThe importance of creating career advancement opportunities through expansionLessons learned from growing too quickly and navigating financial stressHow AJ approaches shop transitions to minimize disruption for employees and customersWhy maintaining strong personal relationships with team members remains a priority despite operating multiple locations Growth is not simply about adding locations. It's about creating opportunities for your people, building systems that scale, and maintaining the discipline to make smart decisions when the pressure is highest. AJ DeBuono's story demonstrates that successful expansion comes from acquiring the right businesses, investing in your team, and staying focused on long-term value rather than short-term gains. AJ DeBuono, Diehl Auto Repair, Chicago, IL Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: Visit the Website:https://remarkableresults.biz/Subscribe on YouTube:https://www.youtube.com/carmcapriottoFollow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmastersJoin Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976Join our Insider List:https://remarkableresults.biz/insiderAll books mentioned on our podcasts:https://remarkableresults.biz/booksOur Classroom page for personal or team learning:https://remarkableresults.biz/classroomSpecial episode collections:https://remarkableresults.biz/collectionsBuy Me a Coffee:https://www.buymeacoffee.com/carm The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcastwith Carm Capriotto:Facilitating Wisdom Through Story Telling and Open Discussion.https://remarkableresults.biz/Diagnosing the Aftermarket A to Z:From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.https://mattfanslow.captivate.fm/Business by the Numbers: Understand the Numbers of Your Business with CPA Hunt Demarest.https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.https://autorepairmarketing.captivate.fm/The Weekly Blitz: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.https://chriscotton.captivate.fm/Speak Up! Effective Communication: Develop Interpersonal and Professional Communication Skills with Craig O'Neill.https://craigoneill.captivate.fm

Want to know exactly how much you need to sell to hit your profit goal? In this episode, we use a simple formula and your Profit & Loss statement to reverse engineer your sales target and build a more profitable business.

Send us Fan MailBill and Bryan continue their series on the hidden patterns that quietly cap sales performance. Building on last episode's conversation about "drift," they dig into two more limiting patterns: fear (and why naming it is the first step toward detachment) and the belief that bigger outcomes simply "aren't possible." Along the way, they tackle the either/or trap — the binary thinking that convinces salespeople they have to choose between income and time, ambition and family, more and enough — and make the case for replacing it with "and." Plus, a bizarre drone-rescue story that turns into a surprisingly useful metaphor.This episode also kicks off the celebration of ASP's 20th anniversary — Bill and Bryan want to hear from you. Send in an audio or video sharing what the podcast has meant to you for a chance to attend an exclusive live coaching celebration this September.The Insider program is open for enrollment. To check out our small learning group, go to http://advancedsellingpodcast.com/insiderIf you haven't already, join 14,000+ other sales professionals in our LinkedIn group at advancedsellingpodcast.com/linkedinIs it time to make a BOLD move in your business? If so, download our brand new book, "12 Bold Moves - Insider Secrets to Reinventing Yourself and Your Business." http://12boldmoves.com

When most business owners think about growth, they usually think about marketing. They think about social media, speaking engagements, email funnels, paid ads, podcasts, partnerships, and networking. Rarely does a book make the top of the list. But what if a book isn't just a book? vWhat if it's a lead-generation tool, a client nurturing […] The post 237: Why Self-Publishing Might Be the Most Underrated Growth Tool in Your Business with Chandler Bolt appeared first on Laylee Emadi | Coach for Creative Educators.