Podcasts about Managed services

In this episode of Command Control Power, Andy Espo from Call Andy Mac Consulting joins the discussion once again. The conversation kicks off with humorous banter about appearances and jackets before delving into serious tech talk. Andy shares the complexities of installing and upgrading network infrastructure in high-end residential projects, especially in challenging environments like old houses and concrete structures. He emphasizes the importance of discerning client relationships, meticulous planning, and ensuring proper execution by contractors. Andy also discusses strategies for building trust with clients, effective communication, and the shift towards managed services amid growing cybersecurity concerns. The episode concludes with insights on the importance of networking and building strategic partnerships with clients.   00:00 Introduction and Guest Welcome 00:41 High-End Residential Work 01:55 Challenges in Network Installations 04:47 WiFi Planning and Intuition 09:18 Client Education and Expectations 10:57 Working with Contractors 17:07 Common Wiring Issues 20:35 Ensuring Quality and Client Satisfaction 29:05 The Importance of Redundancy in Wiring 29:27 Challenges with Daisy Chaining and Switches 29:56 The Frustration of Poor Wiring in High-End Homes 31:01 The Impact of Construction Materials on WiFi Performance 32:42 The Shift to Managed Services and Cybersecurity 34:40 The Importance of Cyber Insurance 40:56 Efficiency Loss and Productivity in IT 45:30 The Art of Communicating Value to Clients 50:36 Building Strategic Partnerships 52:42 Conclusion and Final Thoughts

What if your data platform could serve AI-native workloads while scaling reliably across your entire organization? In this episode, Benjamin sits down with Ritesh, Staff Engineer at Lyft, to explore how to build a unified data stack with Spark, Trino, and ClickHouse, why AI is reshaping infrastructure decisions, and the strategies powering one of the industry's most sophisticated data platforms. Whether you're architecting data systems at scale or integrating AI into your analytics workflow, this conversation delivers actionable insights into reliability, modernization, and the future of data engineering. Tune in to discover how Lyft is balancing open-source investments with cutting-edge AI capabilities to unlock better insights from data.

Podcast: Industrial Cybersecurity InsiderEpisode: How OT Managed Services Are Revolutionizing Industrial CybersecurityPub date: 2025-12-09Get Podcast Transcript →powered by Listen411 - fast audio-to-text and summarizationDino sits down with industrial automation and industrial cybersecurity expert Kevin Kumpf, fresh off the floor of Rockwell Automation Fair 2025. They discuss why OT managed services are finally becoming viable for manufacturing, the critical 80/20 split between people and technology challenges, and how the industry's "silver tsunami" of retiring talent is forcing a reckoning. Kevin shares insights on building unified platforms that can manage everything from 30-year-old paper tape systems to AI-powered smart factories, why IT's "patch now" mentality fails in OT environments, and how the DG 360 platform is delivering true cyber-physical convergence today - not tomorrow. They discuss the reality that most OT cybersecurity tools only discover 30% of plant assets, the importance of human-in-the-loop decision making, and why the OT ecosystem - not IT - must drive the managed services revolution. This is a must-listen for anyone struggling with the complexity of protecting and managing modern manufacturing facilities.Chapters:(00:00:00) - Introduction and Rockwell Automation Fair Recap(00:01:43) - The OT Managed Services Evolution and Rebranding(00:04:15) - The Three-Legged Stool: IT, OT, and OEMs(00:07:32) - Point Solutions vs. Unified Platforms in Manufacturing(00:10:45) - The DG 360 Vision: 360-Degree Plant Visibility(00:14:28) - The Silver Tsunami and Training Challenges(00:18:22) - Alert Fatigue and Actionable Intelligence(00:22:45) - Software Defined Automation and Legacy Systems(00:26:18) - Why OT Must Drive the Cybersecurity Conversation(00:30:35) - Real-Time Demo and Implementation ReadinessLinks And Resources:Kevin Kumpf on LinkedInWant to Sponsor an episode or be a Guest? Reach out here.Industrial Cybersecurity Insider on LinkedInCybersecurity & Digital Safety on LinkedInBW Design Group CybersecurityDino Busalachi on LinkedInCraig Duckworth on LinkedInThanks so much for joining us this week. Want to subscribe to Industrial Cybersecurity Insider? Have some feedback you'd like to share? Connect with us on Spotify, Apple Podcasts, and YouTube to leave us a review!The podcast and artwork embedded on this page are from Industrial Cybersecurity Insider, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.

Arbeiten bei AirITSystems: Sicherheit, Entwicklung und ZusammenhaltIn dieser EmployPod-Episode sprechen Juliane und Diana über die Arbeitswelt bei AirITSystems, einem IT-Premium-Dienstleister mit Fokus auf ganzheitliche Sicherheitslösungen.Die beiden geben Einblicke in die vielfältigen Tätigkeitsfelder – von IT- und Informationssicherheit über Gebäudetechnik bis zu Managed Services – und erzählen, wie das Unternehmen seine Wurzeln am Flughafen Hannover mit der Dynamik des freien Markts verbindet. Außerdem geht es um die „Möglichmacher“-Mentalität, individuelle Weiterentwicklung durch die AirITSystems, duale Studiengänge und Fachkarrieren, eine starke Unternehmenskultur mit Teamgeist und Events sowie zahlreiche Benefits – vom Jobrad bis zur Erfolgsbeteiligung.Eine inspirierende Folge für alle, die IT-Sicherheit mitgestalten und in einem Umfeld arbeiten möchten, das Vertrauen, Kompetenz und Gestaltungsspielraum vereint.https://www.airitsystems.de/karriere

Cloud managed services are experiencing rapid growth, with the market projected to expand from approximately $50.62 billion in 2025 to $120 billion by 2035, reflecting a compound annual growth rate of 8.16%. This growth is driven by organizations across various sectors, including finance and healthcare, seeking to enhance their cloud operations and address cybersecurity risks. However, a widening performance gap among managed service providers (MSPs) is evident, as only the most capable firms are capitalizing on this demand. According to Service Leadership data, while the overall profitability of the MSP sector remains strong, not all providers are experiencing equal growth, raising concerns about competitive positioning.Recent surveys indicate that many businesses investing in artificial intelligence (AI) are not seeing financial returns, with only about 2% of Canadian business leaders reporting positive results from their generative AI investments. A study by KPMG highlights that many companies are still in the experimental phase of AI adoption, failing to integrate the technology effectively into their operations. Additionally, a significant skills gap exists among channel partners, with only 26% currently offering advanced network services with integrated AI capabilities. This disconnect between customer expectations and partner capabilities is contributing to the widening gap in performance.Frontline workers express concerns regarding the lack of transparency in AI integration within their workplaces. A survey conducted by Deputy found that while nearly half of workplaces utilize AI, only 25% of workers report regular interaction with it, and many are unaware of its usage. This communication gap can lead to mistrust and confusion among employees, which may hinder successful AI adoption. Despite these concerns, a majority of workers report satisfaction with AI's role in their tasks, indicating potential for positive outcomes if communication improves.For MSPs and IT service leaders, the current landscape presents both challenges and opportunities. The demand for cloud, AI, and managed services is surging, but success will depend on the ability to operationalize these technologies effectively. Providers must focus on enhancing their capabilities, improving communication with clients, and ensuring that they deliver measurable outcomes. As the market differentiates between high performers and those lagging behind, it is crucial for MSPs to adapt and evolve their services to meet the growing expectations of their clients. Three things to know today00:00 Cloud Demand Surges, CEO Priorities Shift, and MSP Performance Splits Into Clear Winners and Laggards05:40 Studies Show AI Investment Outpacing Capability, Leaving Firms Without ROI and Partners Struggling to Deliver10:00 AI Rollout Outpaces Employer Transparency, Creating Worker Confusion and Risk for IT Providers This is the Business of Tech.     Supported by:  https://mailprotector.com/mspradio/

Break-fix calls can be goldmines for MSP growth—if you handle them right. The mistake most providers make? They solve the immediate problem, then try to upsell managed services when the client feels relieved and satisfied. That's like asking someone to order their next meal right after they've finished a T-bone steak. This episode reveals a simple process tweak that creates natural leverage for managed services conversations: how to bundle an assessment or diagnostic discussion into every break-fix visit, so you can uncover latent pain points and present real findings instead of relying on the client to see the value on their own.//Welcome to Repeatable Revenue, hosted by strategic growth advisor , Ray J. Green.About Ray:→ Former Managing Director of National Small & Midsize Business at the U.S. Chamber of Commerce, where he doubled revenue per sale in fundraising, led the first increase in SMB membership, co-built a national Mid-Market sales channel, and more.→ Former CEO operator for several investor groups where he led turnarounds of recently acquired small businesses.→ Current founder of MSP Sales Partners, where we currently help IT companies scale sales: www.MSPSalesPartners.com→ Current Sales & Sales Management Expert in Residence at the world's largest IT business mastermind.→ Current Managing Partner of Repeatable Revenue Ventures, where we scale B2B companies we have equity in: www.RayJGreen.com//Follow Ray on:YouTube | LinkedIn | Facebook | Twitter | Instagram

In einer Welt, in der Cyberangriffe längst zum Alltag gehören und Unternehmen permanent mit neuen Bedrohungen konfrontiert sind, werden Managed Services immer wichtiger. Sie bieten nicht nur Entlastung im IT-Betrieb, sondern auch die Möglichkeit, Sicherheit professionell und ganzheitlich zu denken. In dieser Folge von WeTalkSecurity spricht Christian Lueg mit Christoph Wolf, Director Practice Secure IT-Services bei SITS, darüber, welche zentrale Rolle Cybersecurity dabei spielt – und warum gerade jetzt kein Unternehmen darauf verzichten sollte.

Rani Radhakrishnan is a Principal at PwC US, leading work on AI-managed services, autonomous agents, and data-driven transformation for enterprises.The Future of AI Operations: Insights from PwC AI Managed Services // MLOps Podcast #345 with Rani Radhakrishnan, Principal, Technology Managed Services - AI, Data Analytics and Insights at PwC US.Huge thanks to PwC for supporting this episode!Join the Community: https://go.mlops.community/YTJoinInGet the newsletter: https://go.mlops.community/YTNewsletter// AbstractIn today's data-driven IT landscape, managing ML lifecycles and operations is converging.On this podcast, we'll explore how end-to-end ML lifecycle practices extend to proactive, automation-driven IT operations.We'll discuss key MLOps concepts—CI/CD pipelines, feature stores, model monitoring—and how they power anomaly detection, event correlation, and automated remediation. // BioRani Radhakrishnan, a Principal at PwC, currently leads the AI Managed Services and Data & Insight teams in PwC US Technology Managed Services.Rani excels at transforming data into strategic insights, driving informed decision-making, and delivering innovative solutions. Her leadership is marked by a deep understanding of emerging technologies and a commitment to leveraging them for business growth.Rani's ability to align and deliver AI solutions with organizational outcomes has established her as a thought leader in the industry.Her passion for applying technology to solve tough business challenges and dedication to excellence continue to inspire her teams and help drive success for her clients in the rapidly evolving AI landscape. // Related LinksWebsite: pwc.com/us/aimanagedserviceshttps://www.pwc.com/us/en/tech-effect.html~~~~~~~~ ✌️Connect With Us ✌️ ~~~~~~~Catch all episodes, blogs, newsletters, and more: https://go.mlops.community/TYExploreJoin our Slack community [https://go.mlops.community/slack]Follow us on X/Twitter [@mlopscommunity](https://x.com/mlopscommunity) or [LinkedIn](https://go.mlops.community/linkedin)] Sign up for the next meetup: [https://go.mlops.community/register]MLOps Swag/Merch: [https://shop.mlops.community/]Connect with Demetrios on LinkedIn: /dpbrinkmConnect with Rani on LinkedIn: /rani-radhakrishnan-163615Timestamps:[00:00] Getting to Know Rani[01:54] Managed services[03:50] AI usage reflection[06:21] IT operations and MLOps[11:23] MLOps and agent deployment[14:35] Startup challenges in managed services[16:50] Lift vs practicality in ML[23:45] Scaling in production[27:13] Data labeling effectiveness[29:40] Sustainability considerations[37:00] Product engineer roles[40:21] Wrap up

Send us a textMeet Rapid7's Deral Heiland—a self-described “visual historian” who balances high-tech research with hands-on artifacts from Roman coins to Civil War relics

Cybersecurity breaches and ransomware attacks are no longer a "big company problem." Dental offices are prime targets because patient data is gold on the dark web. In this episode, I'm joined once again by the expert who has been leading the charge in dental technology protection for over 20 years: Dr. Lorne Lavine, The Digital Dentist. If you've ever thought "it won't happen to my practice," this conversation will change your mind fast. Returning guest Dr. Lorne Lavine dives deep into what every dental practice must know about protecting their patient data, technology systems, and reputation. Lorne breaks down how ransomware attacks actually happen, why HIPAA compliance is still widely misunderstood, and the real consequences practices face if they don't take security seriously. You'll learn: • The #1 way ransomware breaks into dental offices • Why cloud-based software does not eliminate HIPAA responsibility • What a proper HIPAA risk assessment really involves • Best practices for backups and disaster recovery • How cyber liability insurance protects your bottom line • The surprising percentage of practices that get hit with ransomware • The essentials every IT setup needs in 2025 and beyond • Why leaning on a healthcare-focused IT provider matters more than ever Lorne also shares his own powerful journey from perio to the forefront of dental tech security, plus personal insights in our lightning-round close. This episode gives dentists the clarity and action steps needed to stay protected, stay compliant, and stay in business.   — Key Takeaways Audio 00:41 Introduction and Event Highlights 03:35 Meet Dr. Lorne Lavine: Expert in Dental Technology 06:58 Transitioning from Dentistry to Technology Consulting 07:37 Managed Services and HIPAA Compliance 10:45 The Shift to Cloud-Based Solutions 14:55 Understanding Ransomware and Cybersecurity 22:25 Navigating Cybersecurity Liability and Insurance 25:41 The Importance of HIPAA Risk Assessments 28:20 Navigating HIPAA Compliance and Risk Management 29:35 Data Backup Strategies for Modern Practices 33:39 Cybersecurity Best Practices for Healthcare 36:38  The Importance of IT Consultation in Healthcare 43:13 Personal Insights and Entrepreneurial Advice   — Connect with Dr Lorne Website: TheDigitalDentist.com Email: drlavine@thedigitaldentist.com Phone: 866-204-3398 Free Offer for Listeners: Complimentary cybersecurity & HIPAA technical audit plus a personal review call with Dr. Lavine.   — Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com. This podcast is sponsored by Dental Intelligence. Learn more here. This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here. Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

Send us a textAt DattoCon Miami 2025, Joey Pinz sits down with one of the industry's sharpest minds to explore how AI, automation, and evolving customer needs are redefining the Managed Services landscape. From Kaseya's 42-product ecosystem to the accelerating pace of AI adoption, this conversation dives deep into how MSPs can stay ahead in a fast-changing world.

Agentic AI is emerging as a significant force in the managed services sector, with the potential to automate up to 80% of routine tasks. Howard M. Cohen and Karl Palachuk, both seasoned experts in the IT partner ecosystem, discussed the current confusion among Managed Service Providers (MSPs) regarding the application and benefits of agentic AI. They emphasized the need for MSPs to understand the distinction between assistive and autonomous agents, as well as the importance of developing a clear strategy for integrating AI into their service offerings.Cohen highlighted the proliferation of misinformation surrounding AI, particularly at industry conferences, which has contributed to the uncertainty among MSPs. He has created a dedicated platform, Gentic MSP, to curate relevant AI news and insights specifically for MSPs. The conversation also touched on the necessity for MSPs to adapt their roles and workflows in response to AI advancements, with a focus on leveraging AI tools to enhance operational efficiency and client service.The episode also explored the historical context of automation in IT services, drawing parallels between the current AI landscape and the earlier adoption of cloud technologies. Palachuk noted that many IT consultants have not needed to develop deep automation skills due to the rise of cloud solutions, which may hinder their ability to capitalize on AI opportunities. Both experts agreed that MSPs must proactively build internal expertise in AI to remain competitive, rather than waiting for the market to mature.For MSPs and IT service leaders, the key takeaway is the urgency to embrace AI as a tool for enhancing service delivery and operational efficiency. By investing in training and developing partnerships with AI solution providers, MSPs can position themselves as forward-thinking solution providers rather than falling behind in a rapidly evolving landscape. The discussion underscores the importance of adapting to technological advancements to meet client needs effectively.

Send us a textIn this episode of Joey Pinz Discipline Conversations, we sit down with Terry McGill, CRO and Partner at Pegasus Technology Solutions, to explore the intersection of barbecue passion, business leadership, and MSP strategy.Terry shares his journey from Toronto to Dallas, his love for mesquite smoking, and how food and relationships connect to leadership. We dive into Pegasus's approach to managed services, including co-managed IT, cloud strategy, and client partnerships. Terry also discusses the challenges MSPs face—cybersecurity, talent retention, and growth—and how discipline, peer groups, and culture fuel long-term success.✨ Highlights:Pegasus's “culture over growth” philosophy in the competitive MSP landscapeThe role of peer groups (Evolve, EOS, Vistage) in shaping business successHow discipline applies equally to fitness, family, and building a sales engine 

It's YOUR time to #EdUpIn this episode, President Series #417, powered by ⁠⁠⁠Ellucian⁠⁠⁠, & sponsored by the 2026 InsightsEDU Conference in Fort Lauderdale, Florida, February 17-19,YOUR guest is Dr. Kimberly Beatty, Chancellor, Metropolitan Community College-Kansas CityYOUR co-host is Christi Segal, Vice President Managed Services & Executive Business Engagement, EllucianYOUR host is ⁠⁠Dr. Joe Sallustio How does a community college serving 18,000 students across 5 campuses get approval to offer bachelor's degrees in respiratory care to fill critical workforce gaps?What does it take to be 1st runner up in Dancing with the Stars Kansas City style while leading a major community college?How can higher education adapt to AI & changing student expectations without compromising rigor & services?Listen in to #EdUpThank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!Connect with YOUR EdUp Team - ⁠⁠⁠⁠⁠ ⁠⁠⁠⁠Elvin Freytes⁠⁠⁠⁠⁠⁠⁠⁠⁠ & ⁠⁠⁠⁠⁠⁠⁠⁠⁠ Dr. Joe Sallustio⁠⁠⁠⁠● Join YOUR EdUp community at The EdUp ExperienceWe make education YOUR business!P.S. Want to get early, ad-free access & exclusive leadership content to help support the show? Then ⁠​subscribe today​⁠ to lock in YOUR $5.99/m lifetime supporters rate! This offer ends December 31, 2025!

Marketing im Kopf - ein Podcast von Luis BinderIn dieser Folge wird über verschiedene Unternehmen gesprochen, da Markennamen genannt werden, handelt es sich um UNBEZAHLTE WERBUNG!In dieser Folge: In der heutigen Podcastfolge von Marketing im Kopf geht's um die weitere Herausforderungen im Dienstleistungsmarketing. Warum ist Branding schwieriger, wenn das Produkt unsichtbar ist? Wie schaffen es Marken, Vertrauen und Wiedererkennbarkeit aufzubauen? Außerdem starten wir mit den wichtigsten Geschäftstypen und ersten Einblicken ins Käuferverhalten ins Thema B2B-Marketing.____________________________________________Marketing-News der Woche:Google bringt den KI-Modus in die Suche – SEO & SEA neu denkenGoogle rollt den KI-Modus aus, der Suchanfragen dialogisch beantwortet und Quellen bündelt. In Search-Ads verschiebt sich der Fokus weg vom starren Keyword-Management hin zu Intent-Signalen. Inhalte müssen tiefer erklären und Nutzerintentionen antizipieren. Wer Performance Max & Co. strategisch nutzt, sichert Sichtbarkeit in einem Umfeld, in dem die Antwort wichtiger wird als das Ranking. Wichtig werden Content-Struktur, interne Verlinkung, klare Snippets und KPIs wie Verweildauer statt reiner Klicks.Mittelstand erwartet bis zu 26 % weniger Werbekosten dank KIEine aktuelle Analyse zeigt: Viele KMU planen, Analyse, Prognosen, Reporting und Mediaplanung per KI zu automatisieren. Erwartung: bis zu 26 % niedrigere Werbekosten. Realität: Es scheitert an Skills, Datenqualität und Integration. Es müssen erst Daten- und Tool-Basics sauber aufgesetzt und dann Automatisierungen skaliert werden. Sonst bleiben Effizienz-Versprechen der digitalen Werbung Theorie.Snap „Lens Fest 2025“: AR wird performanterSnap erweitert Lens Studio um KI-gestützte Produktion (z. B. „Lens Studio AI“) und kündigt mehr Monetarisierung für Lens-Creator an. Für Marken im Social-Media-Marketing sind das gute Hebel: bessere Passform/Lighting, Games-Mechaniken, Camera-Kit ohne Pflicht-Branding und Commerce-Flows direkt im AR-Erlebnis. AR sollte nicht nur als Gimmick geplant werden, sondern als skalierbares Performance-Asset entlang des Funnels.OTTO Advertising startet eigene DSP für programmatische BuchungenOTTO Advertising hat eine eigene Demand-Side-Platform gelauncht. Werbetreibende und Media-Agenturen können damit programmatisch und in Echtzeit digitale Werbeflächen buchen, wahlweise im Self-Service oder als Managed Service. Targeting ist auf Basis von First-Party-Daten aus dem OTTO Ökosystem möglich, was Retail Media messbarer macht und Kampagnen entlang des gesamten Funnels unterstützt. Laut Berichten sind auch DooH-Inventare angebunden. Das heißt mehr Kontrolle über Kampagnen, präziseres Targeting ohne Third-Party-Cookies und bessere Verzahnung von E-Commerce, digitale Werbung und Performance-KPIs. ____________________________________________Vernetz dich gerne auf LinkedIn: ⁠https://www.linkedin.com/in/luisbinder/⁠ Instagram: https://www.instagram.com/marketingimkopf/Du hast Fragen, Anregungen oder Ideen? Melde dich unter: marketingimkopf@gmail.com Die Website zum Podcast findest du hier. [⁠⁠⁠https://bit.ly/2WN7tH5⁠⁠⁠]

It's YOUR time to #EdUpIn this episode, President Series #411, powered by ⁠⁠⁠Ellucian⁠⁠⁠, & sponsored by the 2026 InsightsEDU Conference in Fort Lauderdale, Florida, February 17-19,YOUR guest is Dr. Clyne Namuo, President, Joliet Junior CollegeYOUR co-host is Christi Segal, Vice President Managed Services & Executive Business Engagement, EllucianYOUR host is ⁠⁠Dr. Joe Sallustio How does America's 1st community college create a digital twin president called "Cyber Clyne" to personalize learning for every student by 2075?What happens when you give faculty & staff a $100,000 design thinking challenge & let custodians compete with VPs for innovation funding?How does a Native Hawaiian president use cultural values of mana & storytelling to transform a 124 year old institution serving 55% 1st generation students?Listen in to #EdUpThank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!Connect with YOUR EdUp Team - ⁠⁠⁠⁠⁠ ⁠⁠⁠⁠Elvin Freytes⁠⁠⁠⁠⁠⁠⁠⁠⁠ & ⁠⁠⁠⁠⁠⁠⁠⁠⁠ Dr. Joe Sallustio⁠⁠⁠⁠● Join YOUR EdUp community at The EdUp ExperienceWe make education YOUR business!P.S. Want to get early, ad-free access & exclusive leadership content to help support the show? Then ⁠​subscribe today​⁠ to lock in YOUR $5.99/m lifetime supporters rate! This offer ends December 31, 2025!

We're back with another power-packed highlight reel of our favorite conversations. In this episode, Jeff revisits big shifts shaping the partner + customer ecosystem:

What's your MSP actually worth — and what would make someone want to buy it? In this candid episode of the Know Grow Scale podcast, Laura Johns sits down with Jay Dixon, Founder of Criterion Consulting, to dig into the hard truths MSP owners face when building a business someone actually wants to buy. Jay's leadership provided him a sharp lens into the mistakes MSPs make that kill their valuation, and what smart operators do to prepare for the sale. If you've ever thought about selling your MSP, or just want to build one with real enterprise value, this episode is required viewing.   What MSP owners will learn Why most MSPs aren't sellable and how to fix it What buyers are really looking for (it's not just MRR) The “leaky boat” syndrome in MSP financials How to step out of operations without burning it all down The single biggest driver of valuation (hint: it's not always revenue)   Whether you're burned out, planning a future exit, or just trying to make payroll without doing every job yourself, this conversation is one every MSP owner needs to hear.   Subscribe for more MSP sales and marketing strategies.   Hear more from Jay by following him on LinkedIn. ____________________________________________________ About The Business Growers  Many Managed Services Providers and IT companies struggle to grow because they are constantly putting out fires and don't have the bandwidth to focus on the marketing strategy and execution required to scale the business. At The Business Growers, we believe you shouldn't have to hire a full-time marketing team to compete in the marketplace. We work exclusively with MSPs and IT companies, serving as their tech marketing dream team and offering a proven framework for revenue growth. Visit us at https://thebusinessgrowers.com/

In this episode of TubbTalk, Richard talks to Scott Riley. He's the founder of Inside Agent, a platform that makes complex M365 security an absolute breeze for managed service providers. His journey has taken him from being Chief Strategy Officer at one of the UK's largest MSPs, then running his own successful cloud solution provider business, to building this platform that helps MSPs work smarter, not harder.Scott talks about how he got into the industry and explains what Cloud Nexus (his other company) does. He shares why he started Inside Agent and how they're leveraging AI. Richard asks Scott how the platform keeps client data safe, how to use it for prospecting and how it helps with scalability and consistency. They discuss the pricing and contract setup and how to deploy Inside Agent for the first time.Scott shares his learnings from past challenges, why you need to value your people, who his mentors and inspirations are, and who he is outside of work. And he also shares a long-held belief he's changed his opinion about.Mentioned in This EpisodeInside AgentCloud NexusAI tool: ChatGPTAI workflow automation: n8nAutomation platform: ZapierSpeaker and author: Karl PalachukMSP expert: Erick SimpsonAI tool: ClaudeDocumentation Software: IT GlueMicrosoft Secure ScoreBearded 365 Guy: Inside Agent video demoMSP community: The Tech TribeIT expert: Lyle KirschenbaumIT expert: Dan Baird

What does it take to build a $20M MSP without a traditional sales team? In this episode of Now That's IT: Stories of MSP Success, Chris Massey sits down with Simon Marcil, co-founder of S3 Technologies and creator of Propel Your MSP, to explore the power of retention, strategy, and AI-driven innovation.Simon shares how S3 grew by focusing on client value and strategic alignment, why tracking profitability per client matters, and how simple, continuous improvements can transform both service delivery and customer relationships. He also reveals how S3 integrates AI into daily operations—from ticket triage and escalation to bilingual communication and client-facing tools—and why MSPs that fail to embrace it risk being left behind.Whether you're an MSP leader looking to scale, refine your client engagement, or take your first steps with AI, Simon's story is packed with actionable insights and real-world lessons.Let us help you unlock your business's full potential.N-able Business Transformation is Expert led and Peer informed.These valuable executive programs are tailored to provide effective guidance and a faster path to a scalable and successful business.Book a Call with Chris Massey now to learn what Business Transformation can do for you! 'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today. Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.This podcast provides educational information about issues that may be relevant to information technology service providers. Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice. The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors. The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe. All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

What happens when a family-owned computer repair shop faces the recession, changing technology, and the challenges of scaling? James Thompson of ECS Technology Solutions shares how he transformed his father's local IT business into a thriving managed service provider (MSP).In this episode of Now That's IT: Stories of MSP Success, host Chris Massey dives into James's journey of turning obstacles into opportunities, including:Transitioning from break/fix to managed services — and convincing his father it would workBuilding a support group for family-owned businesses to navigate unique challengesScaling from 4 employees to 23 while maintaining strong culture and customer relationshipsThe pivotal role of EOS (Entrepreneurial Operating System) in fixing leadership gaps post-COVIDWhy culture, accountability, and the “right people in the right seats” fuel long-term MSP growthWhether you're running a family business, leading an MSP through change, or looking for inspiration on leadership and culture, James's story shows how resilience, vision, and people-first leadership can transform an IT business into something remarkable.Let us help you unlock your business's full potential.N-able Business Transformation is Expert led and Peer informed.These valuable executive programs are tailored to provide effective guidance and a faster path to a scalable and successful business.Book a Call with Chris Massey now to learn what Business Transformation can do for you! 'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today. Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.This podcast provides educational information about issues that may be relevant to information technology service providers. Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice. The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors. The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe. All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

“Complexity is at the core of this, and our mission at Broadcom has been how to address this complexity by making things simpler,” says Abhay Kumar, Global Head of Managed Services for Broadcom's VMware Cloud Foundation (VCF) division. In this Technology Reseller News podcast, recorded live at VMware Explore 2025, Kumar discusses Broadcom's strategy for making the private cloud AI-native, portable, and partner-driven. Since acquiring VMware two years ago, Broadcom has focused on positioning VMware Cloud Foundation as the consistent foundation for enterprise workloads—whether on-premises or across hyperscaler environments. Key themes from the conversation include: AI-native private cloud – VCF now incorporates a private AI foundation, with expanded partnerships with NVIDIA and Canonical to accelerate AI and containerized workloads. License portability – Broadcom is giving customers the flexibility to dynamically move entitlements between on-premises and multiple clouds, protecting investments while enabling innovation. Ecosystem and choice – Customers can run workloads across AWS, Microsoft, Google, Oracle, and other providers while maintaining consistent control through VCF. Simplifying complexity – CIOs and partners face hybrid environments, containers, and AI workloads. VCF's single-pane-of-glass approach reduces operational complexity and ensures skills can be leveraged across environments. Kumar emphasized that Broadcom's strategy puts customers at the center, giving them the flexibility to innovate with AI services and advanced analytics while managing cost, efficiency, and control.

In “The C.H. Robinson Perspective: Navigating the Next Era”, Joe Lynch and Michael Castagnetto, President of North American Surface Transportation at C.H. Robinson, discuss how the company's people-first culture and commitment to developing its employees drive its ability to solve complex logistics challenges and innovate for the future. About Michael Castagnetto Michael Castagnetto was named president of North American Surface Transportation (NAST) in January 2024. Prior executive positions with the company include Vice President, Customer Success in NAST from January 2023 – January 2024 and President of Robinson Fresh from December 2019 – January 2023. Michael began his career with C.H. Robinson in 2005 and has held various leadership roles including sourcing manager at Food Source, general manager of the tropical and dry vegetable categories, director of global supply and vice president of global sourcing. He holds a bachelor's degree from Saint Mary's College of California. About C.H. Robinson C.H. Robinson delivers logistics like no one else™. Companies around the world look to us to reimagine supply chains, advance freight technology, and solve logistics challenges—from the simple to the most complex. 83,000 customers and 450,000 contract carriers in our network trust us to manage 37 million shipments and $23 billion in freight annually. Through our unmatched expertise, unrivaled scale, and tailored solutions, we ensure the seamless delivery of goods across industries and continents via truckload, less-than-truckload, ocean, air, and beyond. As a responsible global citizen, we make supply chains more sustainable and proudly contribute millions to the causes that matter most to our employees. For more information, visit us at chrobinson.com (Nasdaq: CHRW). Key Takeaways: The C.H. Robinson Perspective: Navigating the Next Era In “The C.H. Robinson Perspective: Navigating the Next Era,” Joe Lynch and Michael Castagnetto, President of North American Surface Transportation at C.H. Robinson, discuss how the company's people-first culture and commitment to developing its employees drive its ability to solve complex logistics challenges and innovate for the future. The Human Element is the "Secret Sauce": C.H. Robinson's core strength is its people. Despite its massive network and technology investments, the company's ability to solve complex logistics challenges is rooted in its team's expertise and problem-solving skills. This human touch is consistently cited by customers as a key differentiator and a source of trust. Navigating the Post-COVID Freight Recession: The interview addresses the challenges of the recent freight recession. C.H. Robinson's approach during this time focused on helping customers navigate market volatility, reinforcing the need for a flexible and proactive logistics strategy to manage supply chain disruptions and shifting market dynamics. The Power of a Diverse Business Portfolio: C.H. Robinson's strength is built on four distinct business segments: NAST, Global Forwarding, Robinson Fresh, and Managed Services. This diverse structure allows the company to provide comprehensive solutions across multiple modes and industries, from a single truckload in North America to complex international and global supply chains. Nearshoring Drives Cross-Border Importance: The trend of reindustrialization in the U.S. is making cross-border logistics, particularly with Mexico, more critical than ever. The discussion highlights C.H. Robinson's investments and leadership in this area, positioning them to support this strategic shift and build more resilient supply chains. Cybersecurity is a Top Priority: Freight fraud and cybersecurity are growing threats in the logistics industry. The conversation underscores the importance of a proactive approach to security, including robust protocols and technology to protect against digital risks. This focus is essential for building and maintaining trust with customers and carriers. Unrivaled Scale and Expertise: C.H. Robinson leverages its unmatched global scale—managing 37 million shipments with a network of 450,000 contract carriers—to deliver tailored solutions. This combination of vast operational reach and deep industry expertise ensures they can solve logistics challenges of any size. The Intersection of People and Technology: While the team is the company's secret sauce, technology is a key enabler. The conversation emphasizes C.H. Robinson's continuous investment in freight technology, including AI and other digital platforms. This innovation allows for better data-driven decisions and enhanced efficiency. Learn More About The C.H. Robinson Perspective: Navigating the Next Era Michael Castagnetto | Linkedin C.H. Robinson | Linkedin C.H. Robinson Global Newsroom | C.H. Robinson The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn, Overcast Check out The Logistics of Logistics on Youtube

In dieser Folge spricht Erik Siekmann mit Niklas Schwake, Co-CEO von Metapic – einer der führenden Plattformen für Creator-Marketing in Europa. Metapic bringt Creator und Marken über Performance-Modelle zusammen und ist in 15 europäischen Märkten aktiv. Mehr als 100.000 Creator und globale Marken wie New Balance, Nike, ASOS und Mango nutzen die Plattform, um Reichweite und Conversions zu steigern. Weitere Themen sind: • Managed Service vs. Self-Service: Wann lohnt sich welches Modell? • Creator vs. Influencer – Unterschiede und Chancen für Marken • Warum Community und Engagement oft wichtiger sind als Reichweite • Marktpotenzial im Creator-Marketing: 500 Mrd. USD bei 10–15 % Wachstum • Vergütungsmodelle: CPC, CPA oder Hybrid – welche funktionieren am besten? • Authentizität und Storytelling vs. künstliche Creator Über Niklas Schwake Niklas Schwake ist Co-CEO von Metapic und hat das Unternehmen maßgeblich zu einem der führenden Anbieter im europäischen Creator-Marketing aufgebaut. Sein Fokus liegt auf datengetriebener Kampagnenoptimierung, Performance-Modellen und authentischen Markenerlebnissen. Der Marketing Transformation Podcast wird produziert von TLDR Studios.

When the stakes are high, and the systems are down, who do governments and enterprises in the Netherlands call? Bart Lageweg, founder of Bizway, has built one of Europe's most trusted MSPs by running toward the toughest IT challenges—cyberattacks, ransomware recovery, and compliance-critical crises.In this episode of Now That's IT: Stories of MSP Success, host Chris Massey sits down with Bart to explore how Bizway thrives in the “firefighter” role of managed services. They discuss:How Bart turned a solo IT operation into a leading cybersecurity-focused MSPThe strategy behind small, frequent acquisitions and high-value client selectionWhy compliance (including NIS2) is both a sales tool and a security necessityHow to lead and scale without losing the agility to handle emergenciesThe role of coaching, boards, and constant evolution in MSP leadershipWhether you're building an MSP, leading an internal IT team, or navigating the shift toward compliance-driven services, this conversation offers a rare inside look at thriving in high-stakes IT environments.Let us help you unlock your business's full potential.N-able Business Transformation is Expert led and Peer informed.These valuable executive programs are tailored to provide effective guidance and a faster path to a scalable and successful business.Book a Call with Chris Massey now to learn what Business Transformation can do for you! 'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today. Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.This podcast provides educational information about issues that may be relevant to information technology service providers. Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice. The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors. The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe. All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

In this episode of Shift Happens, host Jeff Edwards sits down with Cisco's Andrew Wozniak and Leonard Thompson—two experts leading the charge on managed services across the Americas. They break down why managed services are more than just a trend—they're a growth engine.

Three fellas reminisce about their days supporting customer environments in a Managed Services fashion. 

What happens when a distinguished engineer who shaped the cloud-native landscape decides to retire at 42? Kelsey Hightower, a pivotal figure in the Kubernetes community and former Google engineer, shares brutally honest insights from his 25-year journey. This isn't a conversation about the next hype cycle; it's a masterclass in the timeless principles of infrastructure, maintenance, and technical strategy. From the fallacy of technology replacement to the hard business realities that should drive engineering decisions, Kelsey provides a minimalist's guide to navigating complexity. Learn why most companies should embrace managed services, why engineers who can't link commits to revenue are at risk, and what the future of AI really means for the systems we build and maintain. Technical insights for CTOs and engineering leaders: -

Overview: Navigating IT Contracts, AI Trends, and Industry Events: A Recap In this episode of the SMB Community Podcast, hosts James and Amy discuss the importance of managed service contracts and how they impact the valuation and security of IT businesses. They cover recent industry events including ChannelCon in Nashville, applauding its organization and opportunities for networking with top vendors. Finally, they delve into the positive economic impact of AI on the IT sector, with insights on job security concerns and the future of various professions. Tune in for advice on leveraging opportunities in the ever-evolving IT landscape.  --- Chapter Markers: 00:00 Introduction and Welcome 01:15 Vacation Highlights 05:48 Question of the Week: Managed Service Contracts 10:56 Channel Con Event Recap  19:22 Positive Economic Trends and AI Impact 27:24 Upcoming Events and Closing Remarks --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

Send us a textWhat happens when a tech whiz with a passion for helping others builds a movement instead of a business? In this compelling episode, Joey Pinz sits down with Mendy Green—founder of Rising Tide and a key force behind MSPGeek—to explore his remarkable evolution from accounts receivable clerk to tech strategist, community builder, and nonprofit leader.Mendy opens up about the importance of personal motivation, the pitfalls of forcing discipline, and why community matters more than profit. From organizing an affordable, vendor-neutral MSP conference to leading by example in an industry full of silos, Mendy shares what drives him: responsibility to others. He also reflects on his love for music, the power of perspective, and how Krav Maga training taught him more about consistency than any business book ever could.

Send us a textWhat does it take to evolve an MSP from a lifestyle business into a mature, thriving operation that can survive without the founder? In this heartfelt and insightful episode, Joey Pinz speaks with Vera Tucci, COO of an Italian MSP, about leadership, transformation, and creating a culture that truly supports its people.Vera dives into the key challenges MSPs face—from cybersecurity to talent retention to resisting pressure from private equity roll-ups. She shares how accountability, transparency, and community have shaped her business model—and her personal life. From hiring communication coaches to launching IT Manager survival guides, Vera reveals how emotional intelligence and strategic planning go hand in hand.

In this episode of 10,000 Feet, host Richelle Lentz is joined by Rick Krause from Vervint and Daniel Gross from AWS to explore the evolving landscape of connected products and IoT platforms. Together, they unpack the journey from early, DIY-style IoT implementations to today's scalable, secure, and cloud-native solutions powered by AWS. The conversation dives deep into the triggers that signal it's time to migrate—like cost inefficiencies, security vulnerabilities, and limited access to data—and outlines practical strategies for replatforming, including phased rollouts, OTA updates, chaos testing, and blue/green deployments.Listeners will also hear about modernization as a stepping stone for organizations not yet ready for full migration, with tips on optimizing device messaging, leveraging edge processing, and enhancing user experience. Real-world anecdotes, like hacked crosswalks and connected coffee makers, bring the discussion to life while emphasizing the importance of security, interoperability, and customer value. Whether you're managing a growing IoT fleet or just beginning to rethink your platform strategy, this episode offers actionable insights to help future-proof your connected product ecosystem.

In this episode of Now That's IT, Aaron Betts shares his remarkable journey—from launching his first MSP in 2005 and losing it all during the financial crisis, to taking a corporate detour, burning out, and ultimately returning to lead Intelesys as President.Aaron opens up about the hard-earned lessons of entrepreneurship, the shift from break/fix to managed services, and how a life-altering health scare reshaped his leadership style. He shares how he's rebuilding company culture, redefining success, and guiding his MSP toward a $10M vision—all while empowering his team to think bigger.Whether you're navigating burnout, scaling operations, or preparing your next generation of leaders, this conversation is packed with insight, inspiration, and practical takeaways for MSP owners, COOs, and IT leaders.

Modern cyberattacks aren't just technical—they're personal. And Rob Shapland knows how to exploit the human element better than anyone.In this episode, Chris Massey sits down with Rob to unpack the wild world of social engineering—from sneaking into corporate offices disguised as a delivery driver to using AI voice clones to bypass MFA. With over 200 successful break-ins (all authorized, of course), Rob shares what IT leaders and MSPs are still getting wrong—and how to fix it.They cover:Why the human layer is still the biggest vulnerability in securityHow attackers are already using AI for voice and video deepfakesWhat companies can do today to strengthen their weakest linksIf your clients think MFA alone is enough, this episode proves otherwise.Let us help you unlock your business's full potential.N-able Business Transformation is Expert led and Peer informed.These valuable executive programs are tailored to provide effective guidance and a faster path to a scalable and successful business.Book a Call with Chris Massey now to learn what Business Transformation can do for you! 'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today. Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.This podcast provides educational information about issues that may be relevant to information technology service providers. Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice. The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors. The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe. All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

Send us a textIn this candid and energizing conversation, Joey Pinz sits down with Ryan Ettridge, co-founder and CEO of CyberCert, for a deep dive into martial arts, cybersecurity, and the power of self-awareness. Recorded live at Pax8 Beyond 2025, the episode kicks off with a discussion on Ryan's lifelong relationship with martial arts, including earning multiple black belts, a serious neck injury, and how jiu-jitsu taught him humility, confidence, and long-term mindset.The conversation transitions to business as Ryan shares his vision for CyberCert and the global launch of the SMB 1001 certification standard. Tailored specifically for small and medium-sized businesses, this standard is designed to be MSP-led, making the managed service provider an essential part of the certification process. Cyber insurers recognize it, reducing friction and increasing trust for SMB clients.Ryan also opens up about his personal journey through burnout, executive coaching, and the realization that every leader must confront their internal fears. He's now building an AI executive coaching app to help others do the same.Whether you're an MSP, a cybersecurity pro, or someone chasing alignment in life and business — this episode is packed with strategy, storytelling, and substance. 

Send us a textIn this high-impact conversation at Pax8 Beyond 2025, Joey Pinz sits down with Rob Rae, legendary MSP advocate and VP at Pax8, to talk about platforms, peer groups, and the pulse of the managed services community.Rob shares what sets Pax8 apart from traditional distributors — its MSP-only focus, commitment to partner success, and its evolution into a true marketplace, not just a catalog. He explains how the newly launched public storefronts allow MSPs to create digital buying experiences for end clients, and how Pax8's AI-powered recommendations are reshaping vendor discovery and security posture.The heart of the episode dives into community — from Rob's deep belief in peer groups and soft skill development, to how the post-pandemic MSP landscape has changed. He opens up about Pax8's internal billing transition and how staying responsive during disruption is an act of discipline.Rob also shares the emotional story of how a simple piece of advice transformed an MSP's business — a reminder of the long-term impact one voice can have. 

Send us a textIn this laid-back yet deeply insightful conversation recorded live at Pax8 Beyond 2025, Joey Pinz sits down with Charlie Tomeo, CRO of Rewst, to talk automation, community, and catching kingfish.Charlie shares how his love for fishing helps him reset from the startup grind, offering a rare glimpse into the human side of high-stakes leadership. But the conversation quickly dives into strategy as he explains how Rewstempowers MSPs to automate both the obvious (onboarding, offboarding, password resets) and the often-overlooked “high-hanging fruit” — tasks MSPs haven't automated because they've never done them at all.Rewst isn't just saving time — it's transforming automation into a revenue source and making MSPs indispensable to their clients. Charlie explains how their open canvas approach lets both beginners and tech artists build powerful, customized workflows.We also dig into how leadership is evolving, especially for younger tech teams. Charlie discusses mentorship, motivation, and the value of listening — whether on a Rewst open mic call or in the field with a fishing rod. 

What does it take to grow from a solo IT freelancer to the founder of a thriving Managed Services Provider with a 25-person team and a bold vision for the future?In this episode of Now That's IT: Stories of MSP Success, we sit down with Barinder Hans, founder and CEO of Red Rhino, to explore his journey from building PCs at his dining table to leading one of Canada's most respected MSPs.Barinder shares:How he transitioned from break-fix work to a fully managed services modelThe challenges of hiring his first employee after 10 years soloWhy culture, documentation, and leadership were key to scalingHow Red Rhino's rebrand reflects a bigger vision for the futureHis take on AI, automation, and the next evolution of the MSP industryWhether you're just starting your MSP journey or looking to scale with purpose, this episode is packed with insights, inspiration, and real-world lessons from someone who's lived it.Let us help you unlock your business's full potential.N-able Business Transformation is Expert led and Peer informed.These valuable executive programs are tailored to provide effective guidance and a faster path to a scalable and successful business.Book a Call with Chris Massey now to learn what Business Transformation can do for you! 'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today. Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.This podcast provides educational information about issues that may be relevant to information technology service providers. Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice. The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors. The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe. All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

Send us a textSmall businesses are under cyber siege—yet few are fully protected. In this compelling conversation from IT Nation Secure 2025, Joey Pinz sits down with Sarvesh Rao, the founder of Marma Security, to explore a massive untapped opportunity for Managed Service Providers (MSPs).

This is the third episode in a special 3-part series sponsored by Drako! Check out the YouTube Interview here:  https://youtube.com/live/fd_t1dFcxZM In this episode, we sit down with Giorgia Howell, Head of Managed Services at Drako, to break down the art and science of smart programmatic advertising. Whether you're a newbie trader or learning how to manage client expectations better, this one's packed with gold. Key Takeaways: Custom targeting is a game changer Use geo-targeting, competitive conquesting, and location data to find the right users in the right places. Don't skip pre-campaign planning Understand your audience before hitting “go.” Market research, demographic insights, and clear campaign goals will make your optimizations easier. Campaigns need love at every stage Georgia walks us through before, during, and after campaign strategies using a real-world example: a nationwide Canadian campaign. Automation is your friend Move beyond manual work—Draco's tools help simplify complex decisions. Talk to your clients! Clear communication and alignment on KPIs = smoother campaign execution and better results. Custom targeting and solid communication aren't just “nice-to-haves”—they're the backbone of high-performing campaigns. Take the time to plan, optimize, and talk it out, and you'll see real results. About Us: We teach historically excluded individuals how to break into programmatic media buying and land their dream jobs. Through our Reach and Frequency® program, an engaged community, and expert coaching, we offer: Programmatic L&D Support: A monthly retainer providing hands-on training, strategy, and troubleshooting for programmatic teams. Book a Discovery Call: https://www.heleneparker.com/workshop/ Programmatic Training & Coaching: Executive Membership: for the busy mid-level to senior or director-level programmatic ninja looking for a structured, high-impact way to stay ahead of evolving trends, sharpen your optimization skills, and connect with like-minded experts Join Here: https://programmaticdigest14822.ac-page.com/executivemembership    Accelerator Program: A 6-week structured program with live coaching, hands-on DSP exercises, and real-time feedback. Sign Up: https://reachandfrequencycourse.thinkific.com/courses/program   Self-Paced Course: Learn at your own speed with full content access. Enroll Here: https://reachandfrequencycourse.thinkific.com/bundles/the-reach-frequency-full-course   Timestamp: (00:01) - Welcome to the LinkedIN Live Podcast & guest intro (11:57) - Optimizing Ad Campaigns for Audience Targeting (18:06) - Advanced Audience Targeting Strategies (30:19) - Strategic Campaign Planning and Execution (36:32) - DraKo Team Appreciation and Update   Meet Our Guest: Giorgia Howe https://www.linkedin.com/in/giorgia-howe/  Drako https://www.drakomediagroup.com/  Meet The Team: Hélène Parker - Chief Programmatic Coach https://www.heleneparker.com/  https://www.linkedin.com/in/helene-parker/   Manuela Cortes - Co-Host  Programmatic Digest In Espanol  https://www.linkedin.com/in/manuela-cortes-/ Learn Programmatic As a TEAM: https://www.heleneparker.com/workshop/  As a Programmatic Ninja: https://www.heleneparker.com/course/ Programmatic Coaching Newsletter:https://www.heleneparker.com/newsletter/    Programmatic Digest https://www.linkedin.com/company/programmatic-digest-podcast https://www.youtube.com/@programmaticdigest      Looking for programmatic training/coaching?  Sign up to our Accelerator Program: A 6-week structured program with live coaching, hands-on within DSP(s) exercises, and real-time feedback—perfect for those who thrive on accountability and community, and looking to grow their technical skillset https://reachandfrequencycourse.thinkific.com/courses/program  Self-Paced Course: Full access to course content anytime, allowing independent learners to study at their own speed with complete flexibility. https://reachandfrequencycourse.thinkific.com/bundles/the-reach-frequency-full-course  Join our next workshop by signing up to our waitlist below: https://www.heleneparker.com/waitlist/   

1386 He's led billion-dollar business transformations, helped federal contractors scale with surgical precision, and now runs a multimillion-dollar enterprise that's redefining managed services. Get ready to learn from one of the sharpest minds in strategic growth — please welcome CEO of Lawelawe Management Group… Jerald Forrest!Website: https://lawelawemg.com/founder-ceo/ ________ Go to www.BusinessBros.biz to be a guest on the show or to find out more on how we can help you get more customers! #Businesspodcasts #smallbusinesspodcast #businessmarketingtips #businessgrowthtips #strategicthinking #businessmastery #successinbusiness #businesshacks #marketingstrategist #wealthcreators #businessstrategies #businesseducation #businesstools #businesspodcast #businessmodel #growthmarketing #businesshelp #businesssupport #salesfunnel #buildyourbusiness #podcastinglife #successgoals #wealthcreation #marketingcoach #smallbusinesstips #businessmarketing #marketingconsultant #entrepreneurtips #businessstrategy #growyourbusinessWant to create live streams like this? Check out StreamYard: https://streamyard.com/pal/d/6164371927990272

Send us a textStruggling to sell while managing tech? You're not alone. In this episode of Joey Pinz Conversations, we talk with startup founder and product visionary Jean Templin live from ConnectWise IT Nation Secure 2025. Jean dives into the very real sales challenges faced by MSPs and how AI-driven real-time coaching is transforming the conversation—literally.

What does it take to go from defending national secrets to defending MSPs? In this episode of Now That's IT: Stories of MSP Success, Robert Johnston—former Pentagon cyber operator, DNC breach responder, and co-founder of Adlumin—shares his journey from military red teams to building one of today's fastest-growing cybersecurity platforms.We unpack how Robert transitioned from CrowdStrike to launching Adlumin, a company that reimagines MDR and XDR for modern MSPs, why simplicity and automation matter more than ever, and how AI is reshaping both threats and responses in real time.Whether you run a 10-person MSP or lead global operations, Robert's mission to transform cybersecurity offers real lessons in scaling services, serving clients, and staying ahead of attackers.Let us help you unlock your business's full potential.N-able Business Transformation is Expert led and Peer informed.These valuable executive programs are tailored to provide effective guidance and a faster path to a scalable and successful business.Book a Call with Chris Massey now to learn what Business Transformation can do for you! 'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today. Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.This podcast provides educational information about issues that may be relevant to information technology service providers. Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice. The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors. The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe. All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

In this episode, Richard Tubb speaks to Polly Brennan, a renowned mental fitness coach. She supports organisations to bring themselves back to a healthier mindset, boosting resilience and wellbeing no matter what comes along.Polly explains what mental fitness is, her approach to it and her journey from the NHS to running her business. She and Richard discuss why we should all talk about mental health and normalise the challenges people have. Polly shares her thoughts on how MSP owners can bring the spirit of adventure into their workplace culture, why they need to give their team permission to make mistakes and how to build a connected team.Richard asks Polly for some practical advice on how to manage wellbeing, how to create a workplace culture where mental health is openly talked about and how leaders can not only support their employees but manage their own mental health. Polly explains why multitasking doesn't work and why everyone needs a coach, even coaches. She also explains why simplicity and consistency are key for mental fitness and how we can all learn to be more resilient, as well as one daily habit to strengthen yours.Richard and Polly discuss why you should start and end your day with intention and some quick tricks to get out of work mode at the end of the day, as well as why breathwork and meditation are beneficial.Richard asks Polly about the biggest adventure of her career so far, her new membership and why she's a Brené Brown coach. Polly talks about firewalking and glass walking and shares the books and people who've inspired her.Mentioned in This EpisodePolly's website: Adventurous CoachingKoast RadioRichard's interview on Koast RadioRichard's book: The IT Business Owner's Survival GuideAcademic: Brené BrownPersonality profiling: i3 profilingTeam communication tool: SlackSlack polling tool: GeekbotPodcast interview with Kevin O' Laughlin of Nostra ITPodcast interview with Dray Aga of HuntressFree download: five first steps for MSP owners noticing mental strainSpeaker and author: Karl PalachukPodcast interview with Nigel Moore of The Tech TribePodcast interview with Dan Scott of

SummaryIn this episode, Jack Clabby and Kayley Melton discuss their conversation with Reginald Andre, a cybersecurity expert and CEO of ARK Solvers. They explore themes of mentorship, the evolution of cybersecurity businesses, the impact of AI, team culture, and community engagement. Andre shares his journey from aspiring English teacher to successful entrepreneur, emphasizing the importance of mentorship and personal growth in the cybersecurity field. In this engaging conversation, the speakers delve into the importance of mentorship, innovative teaching methods, and the role of AI in personal and professional development. They share personal anecdotes about mentoring students and children, emphasizing hands-on learning and real-world applications. The discussion also touches on the fun and insightful lifestyle polygraph segment, where the guest answers quirky questions that reveal his personality and approach to challenges.TakeawaysAndre is a natural mentor who emphasizes actionable advice.The importance of building a fantasy board of directors.Reginald's journey from CompUSA to CEO of ARK Solvers.The shift from IT to cybersecurity in business.AI's growing role in cybersecurity and business efficiency.Hiring based on personality and cultural fit over technical skills.Encouraging a culture of learning from mistakes.The impact of community engagement on personal growth.The significance of mentorship in shaping careers.Raising awareness on critical social issues like human trafficking. Mentorship can significantly impact a student's career trajectory.Hands-on learning is more effective than traditional lectures.Building a resume starts with taking initiative in school activities.AI can serve as a valuable tool for decision-making and mentorship.Creating a community around learning can enhance educational experiences.Students should actively seek internships and opportunities before graduation.Innovative teaching methods can fill gaps in traditional education systems.Personal anecdotes can illustrate the effectiveness of mentorship.Engaging with technology early can lead to better career prospects.Networking and building relationships are crucial for professional growth.TitlesMentorship in Cybersecurity: Lessons from Reginald AndreThe Evolution of Cybersecurity: From IT to AIBuilding a Strong Team Culture in CybersecurityCommunity Engagement: Making a Difference Beyond BusinessSound Bites"Andre is such a natural mentor.""I built my fantasy board of directors.""I had to pivot my business.""AI is not going to take your job.""I always leave him with something.""He was actually building his resume.""Everything has to be hands-on.""I would do Too Fast Too Furious.""You'd be tasked with AI education."Chapters00:00 Introduction to Cybersecurity Mentorship01:56 The Journey of Reginald Andre05:58 From IT to Cybersecurity: A Business Evolution11:55 The Impact of AI on Cybersecurity17:52 Building a Strong Team Culture22:05 Community Engagement and Personal Growth27:39 Mentorship and Impact30:21 Innovative Teaching Approaches34:04 Lifestyle Polygraph: Fun and Insightful Questions

Stephen Hinch, an expert in managed services and author of "Winning Through Innovation," discusses the challenges and opportunities for innovation within the corporate business model, particularly in the managed services provider (MSP) sector. He highlights the "curse of the corporate business model," where large corporations prioritize predictable profits over disruptive innovation. This focus often stifles creativity and risk-taking, leading to a reliance on incremental improvements rather than groundbreaking advancements. Hinch emphasizes that while corporations can excel in incremental innovation, they struggle with disruptive changes that require longer-term investment and risk.As the conversation shifts to the current landscape of managed services, Hinch notes that many MSPs are still small, often relying on vendors for innovation rather than developing it themselves. He points out that while there are around 40,000 MSPs in the U.S., a significant portion of them are not profitable. This situation creates a competitive environment where smaller MSPs must find innovative ways to attract customers and differentiate themselves from the larger, investor-backed companies that provide the tools they use.The discussion then turns to the impact of artificial intelligence (AI) on the MSP market. Hinch believes that AI represents a disruptive technology that can enhance service delivery, particularly in automating tier-one support tasks. However, he cautions that MSPs should not expect to develop these AI solutions independently; instead, they should look to their vendors for advancements that can improve efficiency and service quality. He advises MSPs to engage with their suppliers about how AI can be integrated into their operations in practical and beneficial ways.Finally, Hinch encourages MSPs to focus on foundational innovations and automation before diving into more complex applications of AI. He stresses the importance of maintaining consistent uptime and predictable performance while leveraging AI to enhance these core values. By asking the right questions and seeking sustainable innovations from their vendors, MSPs can position themselves to thrive in a rapidly evolving technological landscape, ensuring they do not fall victim to the pitfalls that have affected other industries in the past. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

In this episode of Now That's IT: Stories of MSP Success, host Chris Massey sits down with Craig Fisher and David Izen of Technica Solutions to uncover how a chance meeting—and a well-timed kebab—sparked a complete transformation of their MSP business.Craig and David share how they moved beyond the limitations of a technical-first approach to build a thriving, growth-driven MSP. They dive into the hard decisions, including shedding old habits, embracing EOS (Entrepreneurial Operating System), joining peer groups, and making bold moves to scale their business.Listeners will gain insights into:Why purely technical focus limits growth and how to shift to a strategic mindsetHow EOS provided the structure and accountability to drive transformationThe role of peer groups and industry connections in fueling business growthKey takeaways for MSP owners and leaders navigating today's challengesWhether you're an MSP veteran or just starting out, Craig and David's story is a testament to the power of partnership, resilience, and smart business strategy.Tune in to discover how Technica turned a near-stagnation into an inspiring success story—and why “it takes two” to truly transform.Let us help you unlock your business's full potential.N-able Business Transformation is Expert led and Peer informed.These valuable executive programs are tailored to provide effective guidance and a faster path to a scalable and successful business.Book a Call with Chris Massey now to learn what Business Transformation can do for you! 'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today. Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.This podcast provides educational information about issues that may be relevant to information technology service providers. Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice. The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors. The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe. All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

Send us a textFrom PC Building to Global MSP Vision!

Send us a textIn this insightful conversation, Joey Pinz sits down with Sergio Farache, a visionary entrepreneur who transformed a struggling distribution company into a powerhouse at TD SYNNEX. From growing up in Venezuela to navigating the ever-changing tech landscape, Sergio shares his journey of innovation, leadership, and resilience.