Podcasts about G Suite

Episode Summary: Ready to stop winging it and start running your private practice like a real business? In this episode, I walk you through how to use Google Workspace (formerly G Suite) as your digital HQ. From organizing your SOPs to managing speaking gigs and automation, I break down how to finally get your back office in order—using tools you already pay for.What We Cover:Why Google Workspace is more than just email and storageHow to set up a professional email with your domainWhat folders you should have in your Google DriveHow to write and organize SOPs in Google DocsUsing Google Sheets as your digital task manager and content trackerTime blocking tips using Google CalendarUsing Google Forms to collect feedback, speaker requests, or intake infoWhat you need to know about HIPAA compliance and the BAA for therapistsABUNDANT RESOURCESAligned Launch Method Masterclass – Register HereDigital Product StoreYouTubeInstagram

This interview was recorded live on May 1st for UserTesting's ThiS Connect City Tour. Interested in joining us for our next live show? We're joining an incredible lineup at #THiSConnect in NYC (including former Design Better guest Seth Godin), where we'll talk about customer experience, innovation, and the real impact of AI.

According to the State of Sales Enablement Report, an estimated 90% of organizations now have enablement functions, representing a 20% year-over-year increase. So with this growth in mind, how can organizations successfully implement an enablement platform that ensures long-term success? Shawnna Sumaoang: Hi, and welcome to the Win-Win podcast. I’m your host, Shawnna Sumaoang. Join us as we dive into changing trends in the workplace and how to navigate them successfully. Here to discuss this topic is Shara Simms, the Director of Global Revenue Enablement at Cloudinary. Thank you for joining us Shara. I’d love for you to tell us a little bit about yourself, your background, and your role. Shara Simms: Thanks for having me. My name’s Shara. I am from the San Francisco Bay area originally moved down to San Diego and never left, married. Two beautiful little girls. I’m the director of Global Revenue Enablement at Cloudinary. The scope of my role is not just the sales teams, but also our customer support teams as well as our partners. So the revenue enablement kind of umbrella hits all of those different teams. And I think something probably really important to call out around the role is when people hear the term enablement, a lot of times they hear or focus on just the training aspect of it. But I think it’s, it’s so much more than that. It’s strategic partnership, it’s sales process, efficiency. It’s the connector between everything going on in the product world and the go-to-market motion and how that information gets filtered down to sales or again, partners or customer support. So that’s a little bit about me and my role. Shawnna Sumaoang: Thank you Shara! We’re glad that you’re here with us. And I couldn’t agree more. I’ve seen the evolution of the enablement profession just absolutely change from kind of being focused on content or focused on training to really taking a strategic seat at the table to help lead the strategy for the organization and how we bring kind of all the go to market motions together. So I love to hear that you’re kind of overseeing that for Cloudinary today, and you have a ton of experience in both sales enablement and leadership roles. I would love for you to talk to us a little bit more about that journey into enablement and how has your approach to sales enablement evolved over the years? Shara Simms: So I actually started out in the finance world working really closely with financial advisors in a customer support manager role. Just supporting day-to-day operations internal systems processes. I was in my, my young twenties, still trying to figure out, you know, what direction I really wanted to take my career. And there was a part of me that had considered going into teaching. I had realized this, this passion that I had for just taking complex situations or overwhelming scenarios and breaking them down into digestible information. And so with that in mind, and while I was working in this support role, an opportunity came up at the same financial company to do some internal training, onboarding for financial advisors, industry best practices, that type of thing. And I think that that was really the first turning point in my career where I realized I can take my business degree and this learned, you know, financial and business literacy and combine it with adult learning. Yeah. So adult learning quickly became not just a job, but really a passion and spent a good amount of my career at this. Finance company going beyond operations and into more marketing and sales type training. From there, I eventually made a jump into tech. I was with ServiceNow for a couple of years, doing a variety of roles from strategy to learning design, and then leading a team of instructional designers and trainers. And then I eventually made the move to Cloudinary and I would say after what has been my career so far that the background of adult learning mixed with the operational and business fluency is really what has served me well. And I think even though I don’t have a background as a seller per se, that’s really the background. The adult learning background and operational and business is what I’ve been able to effectively apply into the world of tech sales and enablement. Shawnna Sumaoang: I love that. I love that operational background that you have. I think it will apply to a lot of what I’d like to talk to you about today. As I mentioned in the introduction,sales enablement is becoming more and more mainstream for a lot of organizations, and those same organizations are trying to figure out, you know, what are the right people, processes, and tools that I need to have in place. Place in order to really do enablement. Right. You know, to your point at that sort of strategic level, and I know that you guys at Cloudinary had been on a previous enablement platform, and moved over to Highspot. I’d love to understand what motivated you to reevaluate and change your enablement tech stack. Shara Simms: So yes, we did move to Highspot a few months ago. I would say there were two really big motivators there for us. The first one, one of the largest ones would be the G Suite interability. There are a lot of platforms out there that have G Suite integration, but Highspot was able to support more of an advanced use case that we had, and the specific example, the previous platform we were on, so they did integrate with Google Drive in the sense that you could make updates to your master Google documents and then those updates would flow through to the version that the sales reps accessed on the platform. I think most platforms can do that, but beyond that basic integration, we had to jump through some hoops to achieve kind of what we really wanted, which was ultimately to take our internal customer data, have that flow through the platform, and then automatically transpose onto our templated customer facing slides for things like account reviews, which saves our CSMs and our account managers just hours of time Highspot can support this, which was really important for us. Whereas the previous platform, we would’ve needed to get virtual machines like parallels, for example, which came at an incremental cost. But more than that, our security team just they weren’t thrilled with that, and it was just extra workaround. So that G Suite Interability was huge in being able to apply our internal data to the slides. And then the, the second big motivator was the administration piece of it. We are a very small team, but a mighty team. But we spent a lot of hours trying to maintain and effectively administrate our previous platform. So the ease of use on Highspot, specifically ease of use with Salesforce integration, that and G Suite was the two big motivators. Shawnna Sumaoang: m. Well I’m glad that you are now a Highspot customer and I think when you make an investment in the right tools for your teams, you wanna make sure that it’s getting adopted and, and they’re able to take full advantage of it. And I know there can be challenges sometimes when rolling out a new enablement platform in driving that adoption, along with maybe, you know, a few other challenges that come along with kind of that change management, what are some of the biggest challenges that you think enablement practitioners might face when they’re rolling out a new enablement platform, and how have you overcome some of those challenges as you prepare to launch? Shara Simms: Yeah. I think first and foremost, the challenge of having a really good and realistic strategy for the rollout and the adoption. I’ll circle back to that thought in just a moment, and the other would be, again, the hurdle of maintenance and administration. It really is time consuming and if you’re a small team without a dedicated resource, it can be challenging. So with that in mind, circling back to my original thought, which was that realistic strategy for rollout and adoption, what we did was recognize, okay, we don’t have a lot of resources here. What is going to be the most impactful thing to our teams and drive, I wouldn’t say drive adoption right out the gate, but drive that initial buy-in and the excitement from our sales teams. We all love our salespeople, but we also know that behavior change and new system adoption can definitely be a challenge. So what’s going to get them excited to where they want to use this platform? For us, we determined it was seeing that Salesforce integration before even getting into building out landing pages and navigation and fancy training curriculums. Just having that Salesforce or whatever, CRM, you may use integration with Highspot so that. The sales individuals can see the recommended content to use right there within their opportunity page. Rolling that out. Got them really excited and bought in and, and it got them asking me on a weekly basis, when are we getting this whole platform? So we took a phased approach, realistic expectations of what we could do within our given resources. Phase one, Salesforce and Highspot integration Phase two, which is where we are right now, Digital Sales Rooms customizing content and sales facing landing pages. We purposely did not want to rush this portion of it because having a really well thought out organization of content on the various landing pages or HighSpot calls ’em spots, we use the term landing page internally. I think that’s probably a really important piece. So that went into our phase two. Then lastly, phase three will be the second half of the year, all of our learning and training curriculums. Shawnna Sumaoang: I love that. I know building strong professional relationships is another key focus of yours. As you implement a new enablement platform, how do you plan to drive adoption and build excitement? As you mentioned, how critical that is just a moment ago for your programs amongst the sales teams that you support. Shara Simms: Yeah, retouching on, you know, the strategy of our phased approach, but beyond that, I think maintaining really close relationships with our sales leaders is very important. It’s something that I do, you know, ensuring that they’re bought in and that we have a measurement of success that the teams will be held to as well is critical. So for example, we’re currently tracking our sales collateral usage. Are the teams using it effectively at the right stages, what’s working, what’s not? And as part of this tracking, we have an agreement with our sales leaders going into phase two of our Highspot rollout. And the agreement is we will be tracking that the teams are using certain pieces of collateral that have been deemed. Essentially a required piece of content to share for all deals. And we’re tracking that. They share it via Highspot. So if they have their own version or own copy of the material that they send directly, we aren’t tracking that. If they didn’t send it through to Highspot, it didn’t happen. And again, the sales leaders are partnering with us to hold their teams accountable. So that kind of strategic relationship at the sales leadership level I think is really important and it’s what’s helped driving our success with adoption of the platform. Shawnna Sumaoang: I love that. As you mentioned in your introduction, shara, you have a lot of experience in training. What are some of your best practices for designing and implementing effective training, and how do you see a new enablement platform optimizing these efforts? Shara Simms: Yeah, so first and foremost, always having clearly defined and stated objectives. This is your North Star. It’s gonna help you define if the. Expectation is a behavior change if it’s truly just knowledge retention, if it’s more so a communication versus training. So without a doubt, I want to call that out as probably the most important thing, and not only stating the objective, but also having really clear alignment and agreement of those objectives with your stakeholders. Beyond that, which was maybe stating the obvious. I think a blended learning approach is always the best tactic to use as well, which is one thing I’m really excited about to build enablement on Highspot with this kind of mixed learning. We’re gonna have the ability to pull in my live webinar schedules combined with any on-demand training courses, then technical product documentation that I need the team to read as part of the overarching curriculum. And it’s all going to be on one platform and one curriculum. We also use a tool called Second Nature, which is like an AI simulation tool for sales. It’s pretty cool. And we can also integrate those AI role plays into the same high spot curriculums. So just the ease of pulling in all of those different types of learning elements into one place. It’s gonna be a really exciting second half of the year for us. I’m also really excited to build out curriculums that are role-based or skill-based. So tying in not only the learning component, but then any collateral or resources from the platform into one place based on the specific role or the specific skill gap that I am ultimately trying to solve for. I think lastly, of course, the measurement component is also key. Being able to get insights that I can actively move against and identify, you know, where do I need to spend more of my time? By rep, by individual rep scorecards. So really, really excited for all of those kind of components and pulling in the best practices of learning. Shawnna Sumaoang: On the topic of insights, as you move forward with the implementation, how do you plan to use data and insights to continue to refine your strategy and really ensure a successful launch? Shara Simms: So I mentioned before that we are tracking collateral usage. Obviously we want to know what reps are using, not using how that correlates back to one or lost deals, but also from a behavioral change perspective. We want to also use that data to help us see how well our reps are following the sales process and where we might need to double down on either reviewing the content because it’s not working or reviewing our actual process because there’s some hurdle in the way for them that we need to solve. There’s also the customer engagement cracking that we’re hoping will help move the needle. So for example, as our reps start using the digital sales rooms, if they share a proposal there and the customer views it, great, there’s an indicator for the rep to follow up, see what questions they may have if the customer doesn’t view a case study that was shared. Okay, follow up with an email, highlight the key points from that case study to ensure the customer sees it. The customer engagement tracking is going to be a really big one that we’re going to to build off of. And then the last thing I’ll say in regards to data is. Specifically sales leaders or the manager’s insights, it’s going to be really important that my team actively works with the sales managers so that they understand, you know, how to read their teams. Data and their team’s insights. Again, I keep talking about behavior change, but really putting a focus on helping the manager turn into an effective coach for their team versus just a manager, right? Manager versus coaching, and really being able to use that data to help their teams get better. So I think those are the three big points. Shawnna Sumaoang: I love that. And, and while we’re on the topic of data, and as you mentioned earlier, you’ve been working on making sure that you have the integration set up between Salesforce. And Highspot, what value do you see in this integration and what outcomes are you hoping to achieve? Shara Simms: Yeah, the Salesforce integration is wonderful. I absolutely love it. We are definitely trying to drive better use of our internal collateral. Not only just using the content, but using the right content at the right stage, and being able to easily track that. Right now it’s very manual for us. Another big piece of this is. Time efficiency. You know, no more searching around to find the piece of collateral that, that a salesperson might need. It’s gonna appear right there in the opportunity for them. And then lastly, selfishly, from an administrative perspective, gaining a lot of time back in maintaining the Salesforce integration already. The integration works seamlessly. I’ve not had. Any trouble versus our, our last platform, we really just never got it to work correctly. Anytime we would update a field name on Salesforce, we would need to manually update the field, you know, in the platform. And that’s just not the case with Highspot. It’s just all in automatic flow. It’s saved us a ton of time. Shawnna Sumaoang: I’m glad to hear that. And as we look ahead, as you look to post-launch, what are some of the key go-to-market initiatives that you’ll be focused on driving? And how will your enablement programs help support these? Shara Simms: Yeah. Our biggest initiative right now that I think is we’re gonna support is the sales process. Adherence the right collateral. Right messaging, right process, all at the right, you know, time and the right stage. This is a mix of the SFDC integration and the landing pages we’re creating in Highspot, which are going to follow more of a sales process versus product-led theme. And what I mean by that is basically being guided by the opportunity situation versus having a seller go in and say, Hey, I just need information on this product. Well, do you really? Or are you jumping straight to solutioning? Where are you right now? Are you in discovery? And you need to pull in this material and have this type of conversation? So it’s really the entire go to market. Sales process that we’re trying to refine and ensure that our sales team is again, following the actions that should be taken versus jumping straight to product or solution material. Shawnna Sumaoang: I love that. This has been fantastic. Shara, last question for you, for our audience, for folks that are looking to roll out a new enablement platform, what’s maybe one piece of advice that you would give them to set them up for success as they get started? Shara Simms: Before you start organizing your content, have a solidified agreement behind the scenes on the methodology for how you want that content to be served up to reps and what content you want to be served up for your reps. It can be really easy to fall into a bottomless pit of content. On a platform, all of the internal resources, all of the FAQs, everything that product or product marketing has ever created, and it contend to get out of hand for reps really quickly. I think it’s fine if you want all of that internal material available, but just have a really smart way that you’re organizing and serving up the content. And I’ll give you our example. So I’m sure there’s, you know, a hundred different ways to do this as a best practice and the way that I do it might not be the best way for you, but again, that’s why we did the SFDC integration first, so that just the key content. Was rolling into the opportunity while we gave ourselves extra time to really think about content organization on our backend and align with product marketing on how we were gonna organize it to be fed out to the teams. Shawnna Sumaoang: I love that. I do think that’s a fantastic tip for our audience. So Shara, thank you again so much for joining us today. I really appreciate it. To our audience, thank you for listening to this episode of the Win-Win podcast. Be sure to tune in next time for more insights on how you can maximize enablement success with Highspot.

Nolan and Kelli welcome back friend of the pod David Hanrahan, who's just 60 days into his new role as CHRO at SolarWinds. The conversation kicks off with candid reflections on the Transform 2025 conference - the good, the bad, and what's missing from HR conferences today. They also dig into David's challenges and learnings transitioning to his new role, and a discussion on the changes coming for L&D initiatives.*Email us your questions or topics for Kelli & Nolan: hrheretics@turpentine.coFor coaching and advising inquire at https://kellidragovich.com/HR Heretics is a podcast from Turpentine.Support HR Heretics Sponsor:Metaview is the AI assistant for interviewing. Metaview completely removes the need for recruiters and hiring managers to take notes during interviews—because their AI is designed to take world-class interview notes for you. Team builders at companies like Brex, Hellofresh, and Quora say Metaview has changed the game—see the magic for yourself: https://www.metaview.ai/hereticsKEEP UP WITH DAVID, NOLAN + KELLI ON LINKEDINDavid: https://www.linkedin.com/in/davidhanrahan/Nolan: https://www.linkedin.com/in/nolan-church/Kelli: https://www.linkedin.com/in/kellidragovich/—LINKS:Solarwinds: https://www.solarwinds.com/—TIMESTAMPS:(00:00) Introduction(00:37) David's Take on Transform(03:33) The Grittiness of HR(05:42) Value of In-Person Relationships(08:50) Transform's Community Session(10:36) Blackjack, Craps, and the Games(11:28) David's New Role at SolarWinds(15:35) Sponsor: Metaview(17:29) G Suite vs Microsoft Outlook(18:00) Juggling New Job Responsibilities(20:35) Katie Burke's Self Reflection(22:18) Painful Changes and Lessons from Multiple CHRO Roles(25:03) The Weird Moment for L & D(28:55) Effective Leadership Development(33:41) David's BHAG: Leadership Development(35:29) Wrap This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit hrheretics.substack.com

Join host Nataraj as he sits down with Jacob Bank, founder and CEO of Relay.app, a platform building AI agents to revolutionize how we work. **About the Episode:**This conversation explores the evolution of AI agents and how Relay is solving customer problems by automating cross-tool workflows. Jacob, a former product lead at Google (Gmail, G Suite), shares his entrepreneurial journey from academic AI research to building productivity tools. He discusses the challenges of product development in the fast-paced AI landscape and the importance of integrations for a successful product.Jacob explains how Relay transitioned from a workflow tool to an AI-powered automation platform. He delves into their customer acquisition strategy, focusing on product-led growth and community building, with a strong emphasis on content and partnerships.**Key Discussion Points:*** Evolution of Relay from workflow tool to AI agent platform* Building AI agents that integrate with various tools* Prioritizing integrations and the importance of robust APIs* Balancing AI automation with human-in-the-loop capabilities* Customer acquisition and the power of community building * Usage-based pricing models for AI agents* Jacob's entrepreneurial lessons learned* Scaling strategies and fundraising considerations* The future of work with AI agents**About the Guest and Host:****Jacob Bank:** Founder and CEO of Relay.app. Former product lead at Google (Gmail, G Suite), founder of Timeful (acquired by Google).→ LinkedIn: Search for Jacob Bank (currently waiting for LinkedIn Integration)→ Website: https://www.relay.app/**Nataraj:** Host of the Startup Project podcast, Senior PM at Azure & Investor.→ LinkedIn: / natarajsindam→ Twitter: https://x.com/natarajsindam→ Email updates: ⁠https://startupproject.substack.com/⁠→ Website: ⁠⁠⁠https://thestartupproject.io⁠⁠⁠**Timestamps:*** 00:00 - Introduction and Guest Introduction* 00:58 - What is Relay and how did it get started? * 07:18 - Transitioning to an AI agent platform * 08:06 - Prioritizing tool integrations* 12:14 - Traction and company scale* 13:30 - Driving adoption and product-led growth* 19:57 - Upcoming integrations* 24:19 - Open-source integrations discussion* 26:38 - Competition and differentiation* 28:15 - Pricing models* 30:19 - Lessons from previous company* 32:35 - The future of AI agents* 38:06 - Scaling and fundraising* 41:43 - Working at Google vs. StartupSubscribe to Startup Project for more engaging conversations with leading entrepreneurs!→ Email updates: ⁠https://startupproject.substack.com/⁠#StartupProject #Relay #AI #ArtificialIntelligence #Agents #AIWorkflows #NoCode #Automation #Productivity #SaaS #Integrations #CommunityBuilding #ProductLedGrowth #Entrepreneurship #Podcast #YouTube #Tech #Innovation

In today's episode, we're excited to bring you a top guest replay from 2024 that shines a spotlight on the incredible journey of Kat Norton, also known as Miss Excel. Joined by your host, Shannon Weinstein, Kat takes us through her inspiring transition from corporate life to building a seven-figure business without even starting with funnels.    Together, they explore how Kat's unique blend of creativity, authenticity, and intuition led her to identify untapped opportunities in the world of Excel training on TikTok. We delve into her remarkable viral success, her innovative content creation techniques, and how she transformed her hobby into a full-fledged business that thrives on personal growth and community engagement. Kat shares invaluable insights on taking "messy action," the importance of pivoting and scaling intuitively, and her future vision as she expands her team and educational offerings.  Since launching Miss Excel in June of 2020, Kat Norton has grown a 7-figure course sales  business and a community of over 2 million people across her social media platforms through  viral Excel trick videos infused with creativity, music and dance. Her trainings are known to  make Excel fun and have been featured in Forbes, Business Insider, Entrepreneur Magazine,  CNBC and 50+ global news outlets.    Website: www.miss-excel.com  Instagram: https://www.instagram.com/miss.excel/  TikTok: https://www.tiktok.com/@miss.excel  What you'll hear in this episode: 05:28 Overcame doubts, started posting Excel tips online.  07:54 CEO hires me to create G Suite tutorials.  11:04 Create without expectation; many overthink ideas.  14:49 Content first, business idea follows, leverage strengths.  18:09 Started teaching Excel on TikTok through dance.  20:02 Authentic, fun dance content captures attention effortlessly.  23:33 Unpredicted success: intuited origins confirmed by data.  27:01 Scaling up operations boosts business efficiency significantly.  If you like this episode, check out: Boosting Business with Better Client Care  Acquire Cheaper and Better Customers (Financial Priority Formula Part 3)  Simplifying Sales Strategy  Want to learn more so you can earn more? 5-Day Financial Mindset Refresh: https://www.keepwhatyouearn.com/refresh  Visit keepwhatyouearn.com to dive deeper on our episodes Visit keepwhatyouearncfo.com to work with Shannon and her team Watch this episode and more here: https://www.youtube.com/channel/UCMlIuZsrllp1Uc_MlhriLvQ  Connect with Shannon on IG: https://www.instagram.com/shannonkweinstein/   The information contained in this podcast is intended for educational purposes only and is not individual tax advice. Please consult a qualified professional before implementing anything you learn. 

Having worked in 11-18 education for over fourteen years, his passion for working with young people hasn't waned. His methods have - he is passionate about keeping students engaged and helping teachers to become more efficient. That's why he has worked hard to integrate GSuite tools into his practice and now into his work with schools, colleges, not-for-profits and businesses. He is now leading a freelance consultancy agency that seeks to help educators with their use of digital tools and businesses with their staff development. His main areas of expertise are in education, technology and leadership. He has been passionate about digital marketing for many years and believes this is a central priority for both areas. He co-hosts the @Edufuturists podcast each week looking at education trends from around the world, as well as coordinating online and in-person events, and a range of content creation elements. He is a Google Certified Educator, Trainer, Innovator & Coach. He has trained teachers all over the world on using educational technology. He also likes to run & play squash. He is a trustee and passionate member of Brave Church, Oswaldtwistle and Chair of Governors at Moor End County Primary School, showing he cares deeply about the not-for-profit sector too.

Send us a textWe uncover the pivotal role of AI in changing the landscape for startups, with Franco sharing his insights on leveraging technology to scale businesses. Together, we explore the challenges and opportunities in e-commerce, uncovering strategies to tackle abandoned checkouts and personalized customer engagement.In this episode, Jordan West with guest Franco Bonifaz explores the fascinating world of AI in marketing and its impact on revenue generation for brands. Franco shares insights into developing AI chatbots, utilizing SMS messaging, and the use of high average order value (AOV) products in e-commerce. The conversation also delves into the legalities of SMS messaging, the future of professional photography in the age of AI, and the potential impact of AI technology on the landscape of startups.Listen and learn in this episode!Key takeaways from this episode:The effectiveness and reliability of GPT models like Chat GPT for understanding context and engaging with customers in e-commerce.The potential impact of voice agents such as 4o Mini and 4o on revenue generation and the use of AI voice cloning for communication with customers.The significance of email management and calendar use with products like Superhuman, recommended by the hosts for e-commerce businesses.The value of AI chatbots like Phantom for recovering abandoned carts and addressing product uncertainty or price are prominent reasons for cart abandonment.The factors affecting abandoned checkouts, including the significance of SMS messaging and the legalities associated with obtaining consent for messaging.The potential of AI is to fill the gap in providing personalized and technical sales experiences efficiently and at scale in e-commerce.The impact of AI on professional photography and the evolving landscape of business and funding with the advent of AI technology.The development of software products to improve e-commerce performance, with a focus on creating AI agents and leveraging technology to support business growth while keeping overheads low.Today's Guest: Franco Bonifaz, he is connected to the AI and e-commerce industry, leveraging his expertise in developing a software product called Phantom.ai, an AI chatbot designed to assist Shopify store owners in recovering abandoned carts. With a background in photography and marketing, Franco's transition to owning a software company showcases his diverse skill set and strategic insight into e-commerce and AI technology. Recommended Tools/Platform:PHNTM AI: https://phntmai.com/ Superhuman AI: https://superhuman.com/ Chatgpt: https://openai.com/index/chatgpt/ Riverside: https://riverside.fm/transcription Growth Plan: www.upgrowthcommerce.com/growMillion Dollar Offers: In this episode's sponsor is Revenued - is a financial technology company that provides businesses with revenue-based financing solutions. Instead of relying on credit scores or collateral, Revenued offers funding based on a company's revenue. This allows businesses to access capital quickly and repay it as they generate income. Learn more here: Revenued

Cisco Talos discovers vulnerabilities in Microsoft applications for macOS. OpenAI disrupts an Iranian influence campaign. Jewish Home Lifecare discloses a data breach affecting over 100,000. Google tests an auto-redaction feature in Chrome for Android. Unicoin informs the SEC that it was locked out of G-Suite for four days. House lawmakers raise concerns over China-made WiFi routers. Moody's likens the switch to post-quantum cryptography to the Y2K bug. Diversity focused tech nonprofits grapple with flagging support. Tim Starks of CyberScoop is back to discuss his investigation of a Russian hacking group targeting human rights groups. Smart phones get some street smarts. Miss an episode? Sign-up for our daily intelligence roundup, Daily Briefing, and you'll never miss a beat. And be sure to follow CyberWire Daily on LinkedIn. CyberWire Guest We welcome Tim Starks of CyberScoop back to discuss his story "Russian hacking campaign targets rights groups, media, former US ambassador." Selected Reading Vulnerabilities in Microsoft's macOS apps could help hackers access microphones and cameras (The Record) OpenAI Disrupts Iranian Misinformation Campaign (The New York Times) 100,000 Impacted by Jewish Home Lifecare Data Breach (SecurityWeek) Chrome will redact credit cards, passwords when you share Android screen (Bleeping Computer) Crypto firm says hacker locked all employees out of Google products for four days (The Record) House lawmakers push Commerce Department to probe Chinese Wi-Fi router company (CyberScoop) Moody's sounds alarm on quantum computing risk, as transition to PQC ‘will be long and costly' (Industrial Cyber) The movement to diversify Silicon Valley is crumbling amid attacks on DEI (Washington Post) Google's Stunning New Android AI Feature Instantly Locks Phone Thieves Out (Forbes) Share your feedback. We want to ensure that you are getting the most out of the podcast. Please take a few minutes to share your thoughts with us by completing our brief listener survey as we continually work to improve the show.  Want to hear your company in the show? You too can reach the most influential leaders and operators in the industry. Here's our media kit. Contact us at cyberwire@n2k.com to request more info. The CyberWire is a production of N2K Networks, your source for strategic workforce intelligence. © N2K Networks, Inc. Learn more about your ad choices. Visit megaphone.fm/adchoices

Show Notes: Christian Hyatt, Founder of Risk3Sixty, discusses the top three or four things that chief information security officers at sub-enterprise firms are most worried about right now.  He explains that these concerns include the business environment, threat actors, cybersecurity regulation, nation-state actors like Russia and China, and phishing campaigns. He also highlights the unique bridge between cybersecurity and information technology coming to a head with the recent CrowdStrike incident. Advice to Clients on Cybersecurity  Christian suggests that independent consultants should ask clients questions or warning signs to raise their concerns and consider consulting a cybersecurity expert. He suggests that clients are looking for someone who is a good listener and not operating off fear, uncertainty, and doubt. By listening to clients' needs and concerns, consultants can offer advice on implementing best practices on their existing toolset and spreading security awareness. Christian emphasizes that many big enterprise tools, such as Office 365 and Google Suite, have built-in security, covering many bases. Independent consultants should listen for how well implemented their tools are, listen for business problems they have, and offer security assurance. Offering advice on implementing best practices and spreading security awareness can help firms understand how security is impacting their business and make informed decisions about investing in security measures. Cybersecurity Due Diligence In the context of due diligence, Christian states that it is important to consider the company's internal infrastructure, including its cloud-based and on-premises systems. This can help identify potential red flags and ensure the company's sustainability and scalability. For example, if a product company is being acquired, it is crucial to ask about its application security, product security, and scalability. Additionally, understanding the company's mastery of its own product and its ability to scale without the team is essential. Another key factor to consider is the company's internal infrastructure, whether it is cloud-based or on-premises. Integrating with the acquiring firm can impact the cost of the process. Cybersecurity for Independent Consultants and Boutique Firms  Independent consultants and boutique firms with a few employees should also take cybersecurity precautions. Some good tools for small businesses include G Suite or Office 365, which have built-in tools for file share sharing, email security, and internal messaging. These tools help protect against cybersecurity attacks that originate from email. Installing antivirus tools like CrowdStrike and Sentinel can help prevent attacks at the endpoint level. Blocking and tackling security processes, such as using file sharing platforms like OneDrive or Dropbox. It's also important to identify areas where money changes hands and take protective measures. Creating an offline backup of key files once a month can help protect against ransomware attacks. Office 365 or G Suite can also be used to store files in the cloud, with tools like spanning for Office 365 creating backup copies of cloud storage. Exploring the full suite of options available to small business owners can help them get coverage for their biggest risks. Employee Training on Cybersecurity The conversation turns to the importance of raising employees' awareness of phishing dangers. He recommends using tools that periodically send white hat phishing messages to test employees' skills. Christian suggests that small businesses should focus on creating a culture of awareness and vigilance, letting candidates know about potential scams and asking questions if they feel uncomfortable. There are several tools available for security awareness training, including Curricula. Additionally, he suggests using YouTube videos as part of training, as they can be more effective than expected. By implementing these tools, businesses can create a culture of vigilance and prevent employees from clicking on suspicious links. The Origins and Growth of Risk 3 Sixty Christian started his firm as an independent consultant eight years ago, with a trajectory of impressive growth. He initially had one client, a $30,000 one-off engagement, but from there eventually grew the business to 60 clients. Christian shares a few of the tactics behind the growth, including his shift towards cybersecurity.  He focused on a few cybersecurity services that had great demand and packaged them as multi-year deals, and recurring revenue. He also learned that organizations have huge compliance requirements. They built a SaaS platform to help them manage the information. They invested in the SaaS platform and started selling it as a subscription. Today, their services are tech-enabled services, where companies often outsource their entire programs to them due to the need for human labor. Christian made strategic decisions early on, scaling the business around recurring revenue streams, over-delivering, and building a good culture. He centered around those activities that felt risky at the time, saying no to big contracts that didn't fit within his revenue stream. He also explains how a book by Gino Wickman, Traction, and The Entrepreneur Operating System, helped him shift the responsibility for business development off of his shoulders to other members of the firm.  Recruiting Talent for Risk3Sixty Christian hired a West Point graduate to become an ops manager. He believed that hiring great people was a risky move but ultimately helped build a sales function and complement the founder's role. The company also hired a strategic partner with Georgia Tech to hire top students. Despite the early hires, the success of the company can be attributed to the smart people who pushed the founder to think more like a leader and helped him see the future. The company's success can be attributed to the excellent people who helped him make decisions that he wouldn't have made on his own.  The Structure of a Successful Company Christian's company has 60 employees, and a top-down structure consisting of an Executive Leadership Team (ELT) consisting of six members: the CEO, President, Head of People, the Chief Operating Officer, the Chief Revenue Officer, and the CTO. The CEO focuses on mission and metrics, breaking down the vision into KPIs and measurables, and making sure everyone understands it. He also works on brand equity through social media, podcasts, and speaking events. He also talks about how he approached pay bands and benefits to attract talent and maintain retention. The CEO manages the ELT, ensuring they are motivated and have the same vision. An initiative Review Board was created to address pent up projects or initiatives that were not previously budgeted. This allowed people to request new projects or initiatives outside of budget season, providing a pressure relief valve for strategic initiatives. A Successful Marketing Philosophy Christian's marketing philosophy focuses on teaching good concepts and adding value to people, rather than being an influencer. He uses content such as videos and white papers to add value and engage people, leading to more leads and engagement. He initially used LinkedIn outbound to find open job opportunities and reach out to hiring managers, but found that more people would ignore him than respond. Christian shares his teaching methods on LinkedIn, YouTube, and a newsletter. For cybersecurity-focused content, he hosts a weekly cybersecurity executive brief on YouTube. He also has a marketing team that helps with content creation, and practice leaders who produce content regularly, called media properties, on LinkedIn. Each member of the team has a dedicated content pillar, and it's up to them to create content that resonates with the audience. A marketing team supports them with video editing and accountability. Christian initially did it all himself, using a video editor tool and recording videos and writing white papers.  Timestamps: 03:14: Cybersecurity precautions for independent consultants and small firms 08:10: Cybersecurity awareness training for small businesses 13:51: Growing a consulting firm through strategic decision-making and recurring revenue streams 18:19: Scaling a consulting business by hiring a leadership team 22:24: Leadership decisions and team structure 26:55: Using LinkedIn for business growth and content creation Links: Connect with Christian on LinkedIn: https://www.linkedin.com/in/christianhyatt/ Check out his book: https://risk3sixty.com/stos   Unleashed is produced by Umbrex, which has a mission of connecting independent management consultants with one another, creating opportunities for members to meet, build relationships, and share lessons learned. Learn more at www.umbrex.com.  

Join Our Patreon: https://www.patreon.com/theStandard?l=es Donate to The Forge: https://theforge.press/checkout/donat... On today's episode of The Standard, T. Russell Hunter of Abolitionists Rising discusses his debate with Pastor Toby Sumpter with Joshua Haymes, Daniel Margheim, and Charlton Haupt, and goes on to try and covert Joshua Haymes from incrementalism to immediatism. Will he be successful? Find out on today's episode of The Standard Podcast. Our Wonderful Christian Business Sponsors: Private Family Banking Contact a Private Family Banking professional via email at banking@privatefamilybanking.com or call them directly at 830-339-9472. For a Free E-book entitled "Protect Your Money Now! How to Build Multi-Generational Wealth Outside of Wall Street and Avoid the Coming Banking Meltdown" go to https://www.protectyourmoneynow.net and enter your email. Squirrelly Joes Coffee Head over to squirrellyjoes.com/standard to claim your free bag of coffee. PaxMail Office 365 or G-Suite competitor for the parallel economy! https://paxmail.cc

Join Our Patreon: https://www.patreon.com/theStandard?l=es Donate to The Forge: https://theforge.press/checkout/donat... On today's episode of The Standard, T. Russell Hunter of Abolitionists Rising discusses his debate with Pastor Toby Sumpter with Joshua Haymes, Daniel Margheim, and Charlton Haupt, and goes on to try and covert Joshua Haymes from incrementalism to immediatism. Will he be successful? Find out on today's episode of The Standard Podcast. Our Wonderful Christian Business Sponsors: Private Family Banking Contact a Private Family Banking professional via email at banking@privatefamilybanking.com or call them directly at 830-339-9472. For a Free E-book entitled "Protect Your Money Now! How to Build Multi-Generational Wealth Outside of Wall Street and Avoid the Coming Banking Meltdown" go to https://www.protectyourmoneynow.net and enter your email. Squirrelly Joes Coffee Head over to squirrellyjoes.com/standard to claim your free bag of coffee. PaxMail Office 365 or G-Suite competitor for the parallel economy! https://paxmail.cc

“I think the biggest takeaway for me has to be about the storytelling bit of it and how important it is to tell a story. And I think I will not even take the credit for it. I will give most of the credit to Sajith because of driving the whole process, right? If you look at him, he has done it three times. So the driving of the story, how do you tell a story? What is the story? What are you trying to answer? All of those things are something that I learned along the way.”  - Anurag P, Blume VenturesIn this episode, we speak with Anurag Pagaria and Nachammai Savithri (or NS), co-authors of the Indus Valley Annual Report 2024.The Indus Valley Annual Report (now in its 3rd year of publication) by VC firm Blume Ventures offers the most definitive story of the vibrant Indian startup ecosystem. Several decades later when historians study the origin of this phenomenon during this crucial period in India's economic history, I have no doubt that the Indus Valley reports would be among their go-to sourcesWhile the report's authorship is led by the inimitable Sajith Pai, I thought it would be useful to speak to the folks who would have done the bulk of the research and creation work for the deck. (Incidentally I have already interviewed Sajith on this podcast earlier – a must listen episode).So in this conversation, Anurag and NS get into the weeds of how they picked key themes for covering in the report, how they went across the research process, how the draft storylines were crafted, the review and refinement process for the narrative and finally the visual element in creating the deck.Several fascinating takeaways for students of data-storytelling emerge from the episode:- Simple tools work for research and retrieval: The three of them just used basic G-Suite tools for the project- Leading with the story: Once a reasonable amount of data for a theme/sector was collected, the first step was to create a skeleton storyline and refine it before making the slides- Connecting the dots: The team would not look at sectors in silos. Instead connections were made between similar patterns across sectors and geographies- Following Data Storytelling basics: Clear messages on top of slides, connecting messages across slides, using transition slides between sections-  Simple visuals: No fancy graphics and charts – just simple column, bar and line charts to explain the message in the easiest way possible- Using engagement elements: Evocative images, tweets and quotes from credible people to make the content engaging for the general readerI am sure you will derive a lot of value from this in-depth conversation.Let's dive in.Show Notes:- My post analysing the storytelling techniques used in the report - Steve Jobs Interview – on the importance of story at Pixar: - Sajith Pai on Story Rules Podcast- Anurag on Twitter and LinkedIn- Nachammai Savithri on LinkedIn- Blume website, Twitter and YouTube

Summer has arrived for Miss Scofield and Mr. Lane the STEM Guy!!! They haven't recorded a pod since November. On this weeks episode they chat about the highlights of this past school year, their summer plans and preparing next school year. Miss Scofield shares about the impact having the seniors return to campus for the "Senior Walk," and the emotional toll it took on her and the students. This was the Covid group and for them to get the closure they all needed and finally to walk through the door of doom four years later meant the world to those students. Miss Scofield talks about how important it was to have a year built on relationships and a focus on #SEL in her 8th grade science classroom. Building these relationships has meant the world to her and more importantly her students. Mr. Lane the STEM Guy shares about his favorite weekend of the year taking students to AstroCamp and seeing the 8th graders step out of their comfort zones as they disconnect to connect.

Have you ever considered how vulnerable your practice might be to a cyberattack? In this episode, Reuben and I delve into the alarming issue of cybersecurity threats targeting the dental industry. With recent warnings from the FBI about credible threats, it's clear that dental practices need to take cybersecurity seriously. We explore the potential consequences of these threats, the crucial need for comprehensive security awareness training for staff members, and essential steps to prevent email-based attacks.The conversation goes in-depth into why using Microsoft 365 for enhanced email security is a game-changer for dental offices. Reuben also discuss the importance of working with IT experts to set up robust cybersecurity measures. Whether you're a dental professional or someone concerned about the security of sensitive patient information, this episode offers loads of practical advice. Don't miss out on this vital information that could protect your practice from devastating cyber attacks.What You'll Learn in This Episode:What are the credible cybersecurity threats currently targeting dental practices?Why is security awareness training crucial for dental office staff?What steps you can take to prevent email-based threatsHow Microsoft 365 can enhance your dental practice's email securityWhy should dental practices consider consulting IT companies for cybersecurity solutions?Take action today to secure your dental practice's email communications and protect sensitive patient information!‍‍Sponsors:For DSO integrations, startup solutions, and all your dental IT needs, let our sponsors, Darkhorse Tech, help out so you can focus on providing the amazing care that you do. For 1 month of FREE service, visit their link today! https://thedentalmarketer.lpages.co/darkhorse-deal/‍You can reach out to Reuben Kamp here:Website: https://www.darkhorsetech.com/Email: sales@darkhorsetech.comPhone: 800-868-4504Facebook: https://www.facebook.com/DarkhorseTech‍Mentions and Links: Businesses/Services:Henry ScheinAspen Dental‍Organizations:HIPAAFBIChange HealthcareUnitedHealthcare‍Software/Tools:DentrixEaglesoftOpen DentalChatGPTOutlookMicrosoft 365G Suite‍People:Bill Gates‍If you want your questions answered on Monday Morning Episodes, ask me on these platforms:My Newsletter: https://thedentalmarketer.lpages.co/newsletter/The Dental Marketer Society Facebook Group: https://www.facebook.com/groups/2031814726927041‍Episode Transcript (Auto-Generated - Please Excuse Errors)‍Michael: Hey, Ruben. So talk to us. What's happening right now for this Monday morning episode, we're going to be talking about something specific when it comes to security, Michael: What's going on? Reuben: Emergency pod. First of all, emergency pod, Michael. Michael: All Reuben: right. You know, those, uh, Reuben: those sirens Instagram are overused, but in this case it Reuben: does apply. FBI warns of credible cybersecurity threats of the dental industry. that's why we're talking today. Michael: Okay. So what's happening. This happened. One of the articles we're looking at is on may 8th, so Michael: like not less than a week ago, less than a week, a couple of days ago, something's going on specifically with this cyber security threat. To all Michael: dental practices everywhere in the nation or Reuben: yeah, so it is morphed into that over the last few days. So basically, uh, the FBI was monitoring, uh, a hacking group, Reuben: connected to change healthcare, connected to United Healthcare, connected to Henry Schein, connected to Aspen. You know, all these groups have obviously made the Reuben: headlines in the last uh, year or so uh, change healthcare, obviously being uh, most recent, Reuben: they were actually investigating a threat because they were attacking the plastics. Surgery market. And Reuben: then they shifted their focus to Reuben: oral surgery. And that's kind of, that was the, the Reuben: splashy update from last week, right? Reuben: May 6th, May 8th. And now the FBI uh, FBI is Reuben: basically saying general dentistry is now being targeted as well. So, Reuben: See, it went from outside the dental industry to a dental, you know, specialty. And now to the majority of dental practices out there are you Uh, actively being targeted. Michael: So then a couple of things, I mean, we Michael: obviously want to know what to look out for, but what's the consequences here? Michael: If let's just say. We did end up accidentally doing something that we weren't supposed to do, like Michael: opening up an email or clicking specific Michael: link, you know, stuff we don't really know. Reuben: Yeah. Let's all the way to the end is you're bankrupting of practice, right? We Reuben: go back one step that is, you know, uh, the Reuben: overwhelming majority of practices that suffer a cybersecurity attack go out of business. All right. So we're starting at the end, we're working backwards. So that, that means. you, Or if you are a doctor or a staff member, you Reuben: clicked on a staff member, clicked on it. an email, a link that downloaded a payload to your office, right? Ransomware is, is most of what we're talking about here. Reuben: And that ransomware, let's say you're running Dentrix or Eagle software, open dental, one of these, uh, you know, server based practice management Reuben: softwares, that ransomware was able to embed itself into your practice management software, right? Patient health information, Reuben: uh, x rays, uh, social security numbers, medical history. You know, all the stuff that we call protected health information or EPHI electronic protected health and Reuben: they get that data and they exfiltrate it or take it out of the office, that is a Reuben: breach, which then feeds me into most practices that go through a breach, go out of business, and then you're, you're no longer an owner of a practice, you're an associated at another practice. I guess that is actually the last step. And that Reuben: is why this is so important is because Reuben: it's so darn easy to protect yourself from this Reuben: happening. But only 6 percent of the dental offices out there are HIPAA compliant. So hackers go, wow, we have a 94 percent Reuben: chance of getting into this office. Thank God. But, and that's why, Reuben: Honestly, it's like Dennis and the, the only really industry Reuben: less compliant the dentistry, Reuben: you guys can make fun of them is chiropractors. Reuben: So, Hey, those are the industries that, that are go after because of the lowest hanging fruit. if you Reuben: have dogs at your house, and Michael, you know, Reuben: I have, you know, 10, 000 dogs that live with me, Reuben: a robber does not want to come rob my house, because they're going to be attacked by a bunch of dogs. they want to attack the house. That the owners are on vacation, there's no animals, it's dark, you know, they Reuben: are opportunistic just like any other profession. So Reuben: that is why they're going after the dental industry specifically. Michael: Gotcha. Something you mentioned, man, where you said staff members click on it. I think the most common Michael: thing. I mean, one of the practices I worked at the actual doctor clicked on it and Michael: ended up paying. But like with, when it comes to the staff members. Do they need to receive specific training for this? Or Reuben: yeah, we call it security awareness training or SAT for short. Uh, not to be confused with the test Reuben: that is, it is coming back now. turns out it's a great predictor. If you're going to be okay at college, Reuben: um, I digress. So basically security awareness training trains your staff. who, You Reuben: know, you got to give to them. They're Reuben: busy. They're your phone calls. There's patients in front of them. They're scheduling, their billing, they're checking people out. There's Reuben: a lot going on. So you kind of have to, you know, if they do have an email come through Reuben: and it looks like it's from UPS, or it looks like it's, you know, from a Reuben: credible source and they don't, they don't have their guard up and they click Reuben: on it. It's Reuben: really hard to come down Reuben: on that person right? Reuben: You're expecting a lot out of them. And, and, and also, you know, be, have your, you know, your hat on your cyber Reuben: hat on and be vigilant at all times for through. So it's really important that you set up like. Let's not do a free Gmail account, right? That Reuben: has no security protection. Reuben: It's really important that you have an email system. I recommend Microsoft Reuben: 365 for all businesses that will stop those emails from coming in to begin with, because it never made it through Reuben: the spam filter. Right. Uh, the phishing filter. Reuben: So what's it worth that your staff. Doesn't even have to see that email that's worth a lot, right? Reuben: And then secondarily, let's say it is something that's more sophisticated, right? AI is obviously Reuben: playing a huge role in these emerging threats because it's no longer, you know, Prince of Nigeria Reuben: asking you for money who doesn't speak good English. It's like a perfectly crafted Reuben: email that's written by, uh, Beauty. so what security awareness training does is it, uh, it's a campaign. So like, if Reuben: I set this up, I'll randomly send out emails to your employees, right? If they click on a message that they Reuben: shouldn't have. have. Reuben: They are forced Reuben: down the training loop of, okay, Reuben: you have to go to school to realize like, what does a real email looks like? You know, is this Reuben: an external sender? Is it an internal sender? So it Reuben: really, it's just another, uh, training element, but you know, we're in the prevention business, right? I don't, I don't want Reuben: to clean stuff up. I want to play default. I want to block stuff from happening. And Reuben: of course the client wants that too. Michael: Gotcha. Okay. So then right now, what steps can we do or what to look out for? What can we look out for? What steps can we do when it comes to preventing this threat that's happening today? Absolutely. And Reuben: I'm going to focus on email because that is, the Reuben: FBI is, the warning is specifically tied to email. It's the easy, again, we talked about ease of Reuben: access is the easiest way to get into a Reuben: business is to send someone email. I can Reuben: send Bill Gates an email right now. Right. It Reuben: It doesn't matter. I have his email. I get sent to him. and so there's hundreds, thousands of practices out there that use Reuben: friendly smiles at gmail. com. So the Reuben: to action is sign up for a Microsoft account. It's Reuben: going to do two things. One, uh, it's going to give you that increased protection we talked about. Reuben: Two, It's more professional, right? It's more professional to receive an email, not from friendly smiles at gmail. com, Reuben: but office at friendly smiles. com, right? You're using your domain name. Reuben: tied to your website. It's professional. Maybe you have a signature. It just gives your, the people you're communicating with Reuben: patients, staff labs. an air that, you know, you are a professional Reuben: business. So, it Reuben: just have to be for cybersecurity. It can be to kind of raise your professionalism as Reuben: a business. Gotcha. So get that first. Microsoft three, six, five. Reuben: Microsoft 365. It's a, it's a suite of products, right? We use Microsoft 365 Reuben: for open dental cloud hosting, but we also use Microsoft 365 for email for Microsoft teams, for one drive. So Reuben: there's a lot to it, but we're really specifically talking about, email or some people refer to as outlook, which Reuben: is a specific email product that Microsoft offers. Okay. Michael: Okay. So we do that next steps. Would that be the only step or that's it? Reuben: We're only going to focus on. Protecting yourself from the credible threat Reuben: the FBI, we can have a hour long about all the other stuff you need to do, but please, the takeaway from this is really bolster your email security. Michael: Gotcha. Okay. So get that So if we have it already, we don't got to worry about Reuben: IT company check it your it company, check it out, Ask them a question. Hey, am I doing Reuben: I need to do? If you don't have an it company, I run one. I Reuben: can help you out, but there's a lot of companies out there. So, either, you know, if you have an incumbent IT company, just reach Reuben: out to them, say, Hey, Can you guys get me set up with this? Or hey, I'm running this. Is there anything better we can do? Cause Reuben: there are some nuances there that are a little technical, but you know, you as the, uh, you as the client really shouldn't really have to worry about setting that up. Gotcha. Michael: Awesome, man. Any other pieces of advice you wanted to mention in this episode? Reuben: The FBI got involved, so they don't just like, Reuben: uh, creep into the dental industry, Reuben: uh, just cause they get bored. Reuben: So this is, it's a credible threat and just, it's a great reminder to just do the, Reuben: honestly, I'm just asking you guys to do the bare minimum here. Reuben: it's just sign up for secure email, which is also a HIPAA Reuben: compliance requirement, just. Just for the record. Yeah. Michael: Is that the only option? Microsoft Office Michael: 365? Or we can go with another one? Reuben: I mean, G Suite is also an option. So there is free Gmail right at gmail. com. And G Suite is Google's business version. And Reuben: that, that does have a much higher level of security than the free Gmail. You Reuben: do have to add, uh, an encryption element to it to make it HIPAA compliant, but I Reuben: just bring up Microsoft 365 because it is the lowest expense, easiest way to do this. Oh, lowest expense. how Michael: much is it? Reuben: Four bucks an email. Man. Yeah. So it's Michael: pretty easy. It's Reuben: cheaper than G suite. Yeah. It's, it's just, and then you don't have to worry about the whole. Encryption piece, uh, like you do with G suite. So Reuben: that's why I mentioned Microsoft 365 and also most it companies have a relationship with Microsoft and they can set this up for you. Gotcha. Michael: Awesome. Ruben, thank you so much for this. We appreciate it. Anybody listening go take action right now. Michael: And if anyone has further questions, where can they reach out to you? Reuben: Hey, sales at dark horse tech. com. I'm all over Facebook. You can bother me Reuben: on there or 800 868 4504 be happy to help anybody out. Thanks Awesome. Michael: that's going to be in the show notes below and Ruben, thank you for being with me on this Monday morning episode. Reuben: Thanks Michael.

Welcome to episode 258 of the Cloud Pod podcast – where the forecast is always cloudy! This week your hosts Justin, Matthew, and Jonathan dig into all the latest earnings reports, talk about the 57 announcements made by AWS about Q, and discuss the IBM purchase of HashiCorp – plus even more news.  Make sure to stay for the aftershow, where the guys break down an article warning about the loss of training data for LLM's. Titles we almost went with this week: Terraform hugs to Big Blue (Bear) The CloudPod hosts again forgets to lower their headphone volume AWS fixes an issue that has made Matt swear many times Google gets mad at open-source Azure has crickets HashiCorp’s Nomadic Journey to the IBM Oasis It’s Gonna be Maaay! A big thanks to this week's sponsor:   Check out Sonrai Securities’ new Cloud Permission Firewall. Just for our listeners, enjoy a 14 day trial at https://sonrai.co/cloudpod  General News  01:48 It's Earnings TIme! Alphabet (Google) Alphabet beat on earnings and revenue in the first quarter, with revenue increasing 15% from a year earlier, one of the fastest growth rates since 2022.   They also announced its first dividend and a $70 billion dollar stock buyback. Using layoff money for something other than a buyback? IN THIS ECONOMY?  Revenue was 80.54 Billion vs 78.59 expected, resulting in earnings per share of 1.89.  Google Cloud Revenue was 9.57B vs 9.35 B expected.  Net income jumped 57% to 23.66 B up from 15.05B a year ago.  Operating income of the cloud business quadruped to 900M, showing that the company is finally generating substantial profits after pouring money into the business for years to keep up with AWS and Azure.  03:54 Justin – “Yeah, I mean, they’re doing pretty well… I think AI is helping them out tremendously in this regard.  I believe it includes G Suite as well. But I mean, like I don’t know how much revenue that is comparatively, but your Google cloud is definitely the majority of it, I think at this point..” 04:20 Microsoft MSFT fiscal third quarter results exceeded on the top and bottom line, but revenue guidance came in weaker than expected.  Consensus estimate said Q4 should be 64.5B but Microsoft CFO called for 64B. Revenue grew 17% year over year in the quarter, net coming was 21.94B up from 18.30 billion.  Micosoft said that currently near term AI demand is higher than their available capacity, and is focusing on buying more Nvidia GPU

-- During The Show -- 00:50 10 Year Hardware Plan - Caller Extended warranty support from hardware company Offer your own extended support Cold Shelf 3-5 years seems acceptable Tolerance for business continuity 06:08 NFS Moral of the story Trouble shooting process Inner workings of NFS R and W size 11:55 UI for Building ISO - A Typical ISO building process OpenSUSE Build Service (https://build.opensuse.org/) EaseUS Utility (https://www.easeus.com/backup-utility/create-an-iso-image-from-your-operating-system.html) Very time consuming Image the system 15:14 Networking for Libvirt - Carey Cockpit macvtap Red Hat Doc (https://access.redhat.com/documentation/en-us/red_hat_enterprise_linux/7/html/virtualization_deployment_and_administration_guide/sect-virtual_networking-directly_attaching_to_physical_interface) Arch Wiki (https://wiki.archlinux.org/title/Macvtap) Do you need VMs to talk to the Host? 18:30 Self Hosted Email Feedback - Michael Biggest challenge DKIM DMARC SPF Reverse Lookups Noah is not in the "host your own email" camp Looking for reasons to "say no" Seen lots of Gsuite and Office365 not setting up records correctly 21:14 Encryption, Email and Wifi questions - Nikki Tang & Clevis - automated decryption on boot What is your attack vector Red Hat Knowledge base Article (https://access.redhat.com/documentation/en-us/red_hat_enterprise_linux/8/html/security_hardening/configuring-automated-unlocking-of-encrypted-volumes-using-policy-based-decryption_security-hardening) 25:12 Gmail Alternative - Nikki Why Proton subscription Catch all domain Filtering email Tutanota (https://mail.tutanota.com/) Fast Mail (https://www.fastmail.com/) Anything is better than Gmail 29:23 News Wire Fedora 40 - Fedora (https://docs.fedoraproject.org/en-US/releases/f40/) Tails 6.2 - Tails (https://tails.net/news/version_6.2/index.fr.html) Lakka 5.0 - Lakka (https://www.lakka.tv/articles/2024/04/13/lakka-5.0/) Wine 9.7 - GitLab (https://gitlab.winehq.org/wine/wine/-/releases/wine-9.7) LXQT 2.0 - LXQT (https://lxqt-project.org/release/2024/04/15/release-lxqt-2-0-0/) Firefox 125 - OMG Ubuntu (https://www.omgubuntu.co.uk/2024/04/mozilla-firefox-125-released) Audacity 3.5 - Git Hub (https://github.com/audacity/audacity/releases/tag/Audacity-3.5.0) OpenSSF CISA DHS and SBOMs - SD Times (https://sdtimes.com/security/openssf-cisa-and-dhs-collaborate-on-new-open-source-project-for-creating-sboms/) Cerber Ransomware - SC Magazine (https://www.scmagazine.com/news/atlassian-confluence-linux-instances-targeted-with-cerber-ransomware) Akira Ransomware - The Hacker News (https://thehackernews.com/2024/04/akira-ransomware-gang-extorts-42.html) Phi-3 LLM - axios.com (https://www.axios.com/2024/04/23/microsoft-open-source-small-language-model-phi) Meta Llama 3 Gentoo Rejects AI Code - The Register (https://www.theregister.com/2024/04/16/gentoo_linux_ai_ban/) Linux in Your Car ARS Technica (https://arstechnica.com/cars/2024/04/linux-is-now-an-option-for-safety-minded-software-defined-vehicle-developers/) Software defined vehicles System 1 Power train ABS Traction Control System 2 Camera Ultrasonic Sensors Self Driving Systems System 3 Infotainment System 4 Climate Lighting System 5 Master control over everything ISO 26262 4,000 Linux security patches in 8 years Red Hat heavily investing in automotive 37:25 Miracle WM Wayland tiling window manager Tiling window managers are for more than just text based Where tiling WM don't do as well Linux IAC (https://linuxiac.com/miracle-wm-0-2-0-brings-floating-window-manager-support/) The Register (https://www.theregister.com/2024/04/23/miracle_wm_020/) 40:46 Mir & Wayland Mir now serves as a Wayland compositor Mir office hours (https://discourse.ubuntu.com/t/mir-office-hours/44062/2?u=tsimonq2) Are we Wayland yet (https://arewewaylandyet.com/) X server is still very solid Crashes X vs Wayland Wayland paper cuts Waypipe (https://gitlab.freedesktop.org/mstoeckl/waypipe/) 45:41 QT Ubuntu 24.04 The Register (https://www.theregister.com/2024/04/19/qt_ubuntu_2404_betas/) Kubuntu switching to Calamares installer Ubuntu Flutter installer only on "Main Ubuntu" Kubuntu has Plasma 5 Lubuntu has LXQT 1.3 AppArmor namespace Etcher issue solved Steve's choice of Distro Noah and flatpaks Steve moving away from Ubuntu to RHEL and Arch 52:28 Announcements Linux Fest North West April 26-28 2024 Bellingham Technical College -- The Extra Credit Section -- For links to the articles and material referenced in this week's episode check out this week's page from our podcast dashboard! This Episode's Podcast Dashboard (http://podcast.asknoahshow.com/386) Phone Systems for Ask Noah provided by Voxtelesys (http://www.voxtelesys.com/asknoah) Join us in our dedicated chatroom #GeekLab:linuxdelta.com on Matrix (https://element.linuxdelta.com/#/room/#geeklab:linuxdelta.com) -- Stay In Touch -- Find all the resources for this show on the Ask Noah Dashboard Ask Noah Dashboard (http://www.asknoahshow.com) Need more help than a radio show can offer? Altispeed provides commercial IT services and they're excited to offer you a great deal for listening to the Ask Noah Show. Call today and ask about the discount for listeners of the Ask Noah Show! Altispeed Technologies (http://www.altispeed.com/) Contact Noah live [at] asknoahshow.com -- Twitter -- Noah - Kernellinux (https://twitter.com/kernellinux) Ask Noah Show (https://twitter.com/asknoahshow) Altispeed Technologies (https://twitter.com/altispeed)

Hold onto your hats, it's time for another episode of the Sync Up podcast! This week, hosts Stephen and Arvind are talking to migration and customer experts Vishal Lodha and Yogesh Ratnaparkhi about how to effectively migrate your content to OneDrive, whether you're starting on-prem or with another cloud provider. The team busts common migration myths and gives you the tools you need to get your own migration started!   Click here for full transcript of this episode.  Stephen Rice | LinkedIn | co-host Arvind Mishra | LinkedIn | co-host Vishal Lodha | LinkedIn | guest Yogesh Ratnaparkhi | LinkedIn | guest OneDrive | Twitter | Blog | Newsletter   Microsoft OneDrive Blog - Microsoft Community Hub OneDrive Office Hours Sign Up: click link here Microsoft Podcasts – Stay connected, informed, and entertained with original podcasts from Microsoft Microsoft Adoption Podcast + Video page

This is the second episode of a 10 Part series, "Designer's Digest” with Hardik Pandya, Sr. VP of Design at Unacademy Group. This series is about Design as a profession, it's daily grind, the secrets to climbing the design career ladder and what edge we'll need to thrive in the captivating world of design. I have a co-host with me, Shreyas Satish. He is the founder of ownpath.com, ownpath is a platform for designers to upskill, find community, and unlock exciting opportunities, and also helps companies grow their design teams. I had Shreyas as a guest in episode 218 when I did a series “Where are the designers” talking to 12 top influential Design leaders from India. Hello Shreyas, welcome back on Audiogyan and also a welcome as my co-host And for today's episode which is also my domain of designing Digital products, we have a perfect guest and a common friend, Hardik Pandya. He is a Design leader with an innate love for building products with good design. Currently He is a Senior Vice President, Design of The Unacademy Group. Previously a Design Lead at Google Search, G Suite and Google Cloud, Ola and more.   Questions How did you get into Design? You are a lateral entrant? What were early days like? Can you walk us through your journey towards being a lead designer? Were there things that came fairly naturally, like taking ownership and initiative, and were things you had to deliberately learn? In No Career Conversations in Isolation, you write “The way to get to the work you want to be doing in the future is earning the trust of your manager. Are there any stories or examples you can share where earning that trust unlocked the opportunity you were looking for? Now that you are heading teams, how does your typical day look like? Do you happen to work hands-on still? From where and how do you hire? Do you look for talent laterally? How do you spot talent? Junior / nerdy / geeky / high end colleges / pedigree? Is hiring a gamble? What are some traits you look for when you're hiring a senior designer? How do you actually tell if they possess those traits? What are some common mistakes you see designers make with portfolios? Who have been your best hires and why? Which background did they come from? A lot of hiring conversations tend to be very backward looking i.e the work they've done, the situations they've been in and so on. But, I believe the real alpha, especially from a company's point of view is being able to gauge what they can do in the future. What's your take on this and how do you try to identify potential in designers? What skills do you expect from designers for the future in the world of AI? Reference links https://twitter.com/hvpandya https://www.linkedin.com/in/hardikpandya/?originalSubdomain=in https://medium.com/@hvpandya https://hardik.substack.com/ https://www.ownpath.com/ https://hvpandya.com/ https://www.instagram.com/godrejdesignlab/ https://www.godrejdesignlab.com/ https://www.youtube.com/playlist?list=PLrrt1Y8BkAyph0bmVRVsRF1UTgsf1Lxo9    

Be sure to register for my free training on, "The 5-Step Formula to Closing More Deals without the Price Pushback, 'Think-It-Overs' or Ghosting"https://salesinsightslab.com/training/In this podcast episode, Tiffany from Sales Insights Lab and the host discuss evolving cold outreach strategies. They stress the importance of tactical approaches and avoiding generic methods due to advanced email filtering by G Suite and Outlook. They advocate for high-value, purpose-driven outreach and the use of multichannel communication to engage prospects meaningfully. The conversation also covers the necessity of a multi-step, personalized approach to outreach that resonates with prospects' needs. The episode wraps up with a call to action for listeners to access a free video training on effective deal-closing strategies.The importance of purpose in cold outreach (00:00:00) Tiffany emphasizes the importance of purpose in cold outreach, stating that prospects deserve to know there's a solution to their problems.Changes in cold outreach due to technical filtering (00:00:45) Discussing changes in cold outreach, including filtering emails by G Suite and Outlook, and the decreasing open rates of emails over the years.Impact of G Suite changes on email volume and spam (00:01:14) Explaining the impact of G Suite changes on email volume and spam, and how it affects the effectiveness of cold outreach.Multichannel approach in cold outreach (00:05:13) Highlighting the importance of a multichannel approach in cold outreach to demonstrate high value and reach prospects effectively.The offer and its importance in cold outreach (00:12:13) Emphasizing the need for a compelling offer in cold outreach to entice prospects and make them willing to engage in a conversation.Effective personalization in cold outreach (00:16:21) Discussing the significance of good personalization in cold outreach to demonstrate understanding and relevance to the recipient.Segmentation in cold outreach (00:17:58) Explaining the importance of segmentation in cold outreach to narrow down the target audience and send more relevant messages.Cold Outreach Strategies (00:20:14) Discussion on the impact of changes in cold outreach and the importance of narrowing down the target list for better resonance.Tactical Advice (00:20:58) Promotion of free video training on a five-step formula for closing more deals without price pushback.

TL;DR: You can now buy tickets, apply to speak, or join the expo for the biggest AI Engineer event of 2024. We're gathering *everyone* you want to meet - see you this June.In last year's the Rise of the AI Engineer we put our money where our mouth was and announced the AI Engineer Summit, which fortunately went well:With ~500 live attendees and over ~500k views online, the first iteration of the AI Engineer industry affair seemed to be well received. Competing in an expensive city with 3 other more established AI conferences in the fall calendar, we broke through in terms of in-person experience and online impact.So at the end of Day 2 we announced our second event: the AI Engineer World's Fair. The new website is now live, together with our new presenting sponsor:We were delighted to invite both Ben Dunphy, co-organizer of the conference and Sam Schillace, the deputy CTO of Microsoft who wrote some of the first Laws of AI Engineering while working with early releases of GPT-4, on the pod to talk about the conference and how Microsoft is all-in on AI Engineering.Rise of the Planet of the AI EngineerSince the first AI Engineer piece, AI Engineering has exploded:and the title has been adopted across OpenAI, Meta, IBM, and many, many other companies:1 year on, it is clear that AI Engineering is not only in full swing, but is an emerging global industry that is successfully bridging the gap:* between research and product, * between general-purpose foundation models and in-context use-cases, * and between the flashy weekend MVP (still great!) and the reliable, rigorously evaluated AI product deployed at massive scale, assisting hundreds of employees and driving millions in profit.The greatly increased scope of the 2024 AI Engineer World's Fair (more stages, more talks, more speakers, more attendees, more expo…) helps us reflect the growth of AI Engineering in three major dimensions:* Global Representation: the 2023 Summit was a mostly-American affair. This year we plan to have speakers from top AI companies across five continents, and explore the vast diversity of approaches to AI across global contexts.* Topic Coverage: * In 2023, the Summit focused on the initial questions that the community wrestled with - LLM frameworks, RAG and Vector Databases, Code Copilots and AI Agents. Those are evergreen problems that just got deeper.* This year the AI Engineering field has also embraced new core disciplines with more explicit focus on Multimodality, Evals and Ops, Open Source Models and GPU/Inference Hardware providers.* Maturity/Production-readiness: Two new tracks are dedicated toward AI in the Enterprise, government, education, finance, and more highly regulated industries or AI deployed at larger scale: * AI in the Fortune 500, covering at-scale production deployments of AI, and* AI Leadership, a closed-door, side event for technical AI leaders to discuss engineering and product leadership challenges as VPs and Heads of AI in their respective orgs.We hope you will join Microsoft and the rest of us as either speaker, exhibitor, or attendee, in San Francisco this June. Contact us with any enquiries that don't fall into the categories mentioned below.Show Notes* Ben Dunphy* 2023 Summit* GitHub confirmed $100m ARR on stage* History of World's Fairs* Sam Schillace* Writely on Acquired.fm* Early Lessons From GPT-4: The Schillace Laws* Semantic Kernel* Sam on Kevin Scott (Microsoft CTO)'s podcast in 2022* AI Engineer World's Fair (SF, Jun 25-27)* Buy Super Early Bird tickets (Listeners can use LATENTSPACE for $100 off any ticket until April 8, or use GROUP if coming in 4 or more)* Submit talks and workshops for Speaker CFPs (by April 8)* Enquire about Expo Sponsorship (Asap.. selling fast)Timestamps* [00:00:16] Intro* [00:01:04] 2023 AI Engineer Summit* [00:03:11] Vendor Neutral* [00:05:33] 2024 AIE World's Fair* [00:07:34] AIE World's Fair: 9 Tracks* [00:08:58] AIE World's Fair Keynotes* [00:09:33] Introducing Sam* [00:12:17] AI in 2020s vs the Cloud in 2000s* [00:13:46] Syntax vs Semantics* [00:14:22] Bill Gates vs GPT-4* [00:16:28] Semantic Kernel and Schillace's Laws of AI Engineering* [00:17:29] Orchestration: Break it into pieces* [00:19:52] Prompt Engineering: Ask Smart to Get Smart* [00:21:57] Think with the model, Plan with Code* [00:23:12] Metacognition vs Stochasticity* [00:24:43] Generating Synthetic Textbooks* [00:26:24] Trade leverage for precision; use interaction to mitigate* [00:27:18] Code is for syntax and process; models are for semantics and intent.* [00:28:46] Hands on AI Leadership* [00:33:18] Multimodality vs "Text is the universal wire protocol"* [00:35:46] Azure OpenAI vs Microsoft Research vs Microsoft AI Division* [00:39:40] On Satya* [00:40:44] Sam at AI Leadership Track* [00:42:05] Final Plug for Tickets & CFPTranscript[00:00:00] Alessio: Hey everyone, welcome to the Latent Space Podcast. This is Alessio, partner and CTO in residence at Decibel Partners, and I'm joined by my co host Swyx, founder of Small[00:00:16] Intro[00:00:16] swyx: AI. Hey, hey, we're back again with a very special episode, this time with two guests and talking about the very in person events rather than online stuff.[00:00:27] swyx: So first I want to welcome Ben Dunphy, who is my co organizer on AI engineer conferences. Hey, hey, how's it going? We have a very special guest. Anyone who's looking at the show notes and the title will preview this later. But I guess we want to set the context. We are effectively doing promo for the upcoming AI Engineer World's Fair that's happening in June.[00:00:49] swyx: But maybe something that we haven't actually recapped much on the pod is just the origin of the AI Engineer Summit and why, what happens and what went down. Ben, I don't know if you'd like to start with the raw numbers that people should have in mind.[00:01:04] 2023 AI Engineer Summit[00:01:04] Ben Dunphy: Yeah, perhaps your listeners would like just a quick background on the summit.[00:01:09] Ben Dunphy: I mean, I'm sure many folks have heard of our events. You know, you launched, we launched the AI Engineer Summit last June with your, your article kind of coining the term that was on the tip of everyone's tongue, but curiously had not been actually coined, which is the term AI Engineer, which is now many people's, Job titles, you know, we're seeing a lot more people come to this event, with the job description of AI engineer, with the job title of AI engineer so, is an event that you and I really talked about since February of 2023, when we met at a hackathon you organized we were both excited by this movement and it hasn't really had a name yet.[00:01:48] Ben Dunphy: We decided that an event was warranted and that's why we move forward with the AI Engineer Summit, which Ended up being a great success. You know, we had over 5, 000 people apply to attend in person. We had over 9, 000 folks attend, online with over 20, 000 on the live stream.[00:02:06] Ben Dunphy: In person, we accepted about 400 attendees and had speakers, workshop instructors and sponsors, all congregating in San Francisco over, two days, um, two and a half days with a, with a welcome reception. So it was quite the event to kick off kind of this movement that's turning into quite an exciting[00:02:24] swyx: industry.[00:02:25] swyx: The overall idea of this is that I kind of view AI engineering, at least in all my work in Latent Space and the other stuff, as starting an industry.[00:02:34] swyx: And I think every industry, every new community, needs a place to congregate. And I definitely think that AI engineer, at least at the conference, is that it's meant to be like the biggest gathering of technical engineering people working with AI. Right. I think we kind of got that spot last year. There was a very competitive conference season, especially in San Francisco.[00:02:54] swyx: But I think as far as I understand, in terms of cultural impact, online impact, and the speakers that people want to see, we, we got them all and it was very important for us to be a vendor neutral type of event. Right. , The reason I partnered with Ben is that Ben has a lot of experience, a lot more experience doing vendor neutral stuff.[00:03:11] Vendor Neutral[00:03:11] swyx: I first met you when I was speaking at one of your events, and now we're sort of business partners on that. And yeah, I mean, I don't know if you have any sort of Thoughts on make, making things vendor neutral, making things more of a community industry conference rather than like something that's owned by one company.[00:03:25] swyx: Yeah.[00:03:25] Ben Dunphy: I mean events that are owned by a company are great, but this is typically where you have product pitches and this smaller internet community. But if you want the truly internet community, if you want a more varied audience and you know, frankly, better content for, especially for a technical audience, you want a vendor neutral event. And this is because when you have folks that are running the event that are focused on one thing and one thing alone, which is quality, quality of content, quality of speakers, quality of the in person experience, and just of general relevance it really elevates everything to the next level.[00:04:01] Ben Dunphy: And when you have someone like yourself who's coming To this content curation the role that you take at this event, and bringing that neutrality with, along with your experience, that really helps to take it to the next level, and then when you have someone like myself, focusing on just the program curation, and the in person experience, then both of our forces combined, we can like, really create this epic event, and so, these vendor neutral events if you've been to a small community event, Typically, these are vendor neutral, but also if you've been to a really, really popular industry event, many of the top industry events are actually vendor neutral.[00:04:37] Ben Dunphy: And that's because of the fact that they're vendor neutral, not in spite of[00:04:41] swyx: it. Yeah, I've been pretty open about the fact that my dream is to build the KubeCon of AI. So if anyone has been in the Kubernetes world, they'll understand what that means. And then, or, or instead of the NeurIPS, NeurIPS for engineers, where engineers are the stars and engineers are sharing their knowledge.[00:04:57] swyx: Perspectives, because I think AI is definitely moving over from research to engineering and production. I think one of my favorite parts was just honestly having GitHub and Microsoft support, which we'll cover in a bit, but you know, announcing finally that GitHub's copilot was such a commercial success I think was the first time that was actually confirmed by anyone in public.[00:05:17] swyx: For me, it's also interesting as sort of the conference curator to put Microsoft next to competitors some of which might be much smaller AI startups and to see what, where different companies are innovating in different areas.[00:05:27] swyx: Well, they're next to[00:05:27] Ben Dunphy: each other in the arena. So they can be next to each other on stage too.[00:05:33] Why AIE World's Fair[00:05:33] swyx: Okay, so this year World's Fair we are going a lot bigger what details are we disclosing right now? Yeah,[00:05:39] Ben Dunphy: I guess we should start with the name why are we calling it the World's Fair? And I think we need to go back to what inspired this, what actually the original World's Fair was, which was it started in the late 1700s and went to the early 1900s.[00:05:53] Ben Dunphy: And it was intended to showcase the incredible achievements. Of nation states, corporations, individuals in these grand expos. So you have these miniature cities actually being built for these grand expos. In San Francisco, for example, you had the entire Marina District built up in absolutely new construction to showcase the achievements of industry, architecture, art, and culture.[00:06:16] Ben Dunphy: And many of your listeners will know that in 1893, the Nikola Tesla famously provided power to the Chicago World's Fair with his 8 seat power generator. There's lots of great movies and documentaries about this. That was the first electric World's Fair, which thereafter it was referred to as the White City.[00:06:33] Ben Dunphy: So in today's world we have technological change that's similar to what was experienced during the industrial revolution in how it's, how it's just upending our entire life, how we live, work, and play. And so we have artificial intelligence, which has long been the dream of humanity.[00:06:51] Ben Dunphy: It's, it's finally here. And the pace of technological change is just accelerating. So with this event, as you mentioned, we, we're aiming to create a singular event where the world's foremost experts, builders, and practitioners can come together to exchange and reflect. And we think this is not only good for business, but it's also good for our mental health.[00:07:12] Ben Dunphy: It slows things down a bit from the Twitter news cycle to an in person festival of smiles, handshakes, connections, and in depth conversations that online media and online events can only ever dream of replicating. So this is an expo led event where the world's top companies will mingle with the world's top founders and AI engineers who are building and enhanced by AI.[00:07:34] AIE World's Fair: 9 Tracks[00:07:34] Ben Dunphy: And not to mention, we're featuring over a hundred talks and workshops across[00:07:37] swyx: nine tracks. Yeah, I mean, those nine tracks will be fun. Actually, do we have a little preview of the tracks in the, the speakers?[00:07:43] Ben Dunphy: We do. Folks can actually see them today at our website. We've updated that at ai.[00:07:48] Ben Dunphy: engineer. So we'd encourage them to go there to see that. But for those just listening, we have nine tracks. So we have multimodality. We have retrieval augmented generation. Featuring LLM frameworks and vector databases, evals and LLM ops, open source models, code gen and dev tools, GPUs and inference, AI agent applications, AI in the fortune 500, and then we have a special track for AI leadership which you can access by purchasing the VP pass which is different from the, the other passes we have.[00:08:20] Ben Dunphy: And I won't go into the Each of these tracks in depth, unless you want to, Swyx but there's more details on the website at ai. engineer.[00:08:28] swyx: I mean, I, I, very much looking forward to talking to our special guests for the last track, I think, which is the what a lot of yeah, leaders are thinking about, which is how to, Inspire innovation in their companies, especially the sort of larger organizations that might not have the in house talents for that kind of stuff.[00:08:47] swyx: So yeah, we can talk about the expo, but I'm very keen to talk about the presenting sponsor if you want to go slightly out of order from our original plan.[00:08:58] AIE World's Fair Keynotes[00:08:58] Ben Dunphy: Yeah, absolutely. So you know, for the stage of keynotes, we have talks confirmed from Microsoft, OpenAI, AWS, and Google.[00:09:06] Ben Dunphy: And our presenting sponsor is joining the stage with those folks. And so that presenting sponsor this year is a dream sponsor. It's Microsoft. It's the company really helping to lead the charge. And into this wonderful new era that we're all taking part in. So, yeah,[00:09:20] swyx: you know, a bit of context, like when we first started planning this thing, I was kind of brainstorming, like, who would we like to get as the ideal presenting sponsors, as ideal partners long term, just in terms of encouraging the AI engineering industry, and it was Microsoft.[00:09:33] Introducing Sam[00:09:33] swyx: So Sam, I'm very excited to welcome you onto the podcast. You are CVP and Deputy CTO of Microsoft. Welcome.[00:09:40] Sam Schillace: Nice to be here. I'm looking forward to, I was looking for, to Lessio saying my last name correctly this time. Oh[00:09:45] swyx: yeah. So I, I studiously avoided saying, saying your last name, but apparently it's an Italian last name.[00:09:50] swyx: Ski Lache. Ski[00:09:51] Alessio: Lache. Yeah. No, that, that's great, Sean. That's great as a musical person.[00:09:54] swyx: And it, it's also, yeah, I pay attention to like the, the, the lilt. So it's ski lache and the, the slow slowing of the law is, is what I focused[00:10:03] Sam Schillace: on. You say both Ls. There's no silent letters, you say[00:10:07] Alessio: both of those. And it's great to have you, Sam.[00:10:09] Alessio: You know, we've known each other now for a year and a half, two years, and our first conversation, well, it was at Lobby Conference, and then we had a really good one in the kind of parking lot of a Safeway, because we didn't want to go into Starbucks to meet, so we sat outside for about an hour, an hour and a half, and then you had to go to a Bluegrass concert, so it was great.[00:10:28] Alessio: Great meeting, and now, finally, we have you on Lanespace.[00:10:31] Sam Schillace: Cool, cool. Yeah, I'm happy to be here. It's funny, I was just saying to Swyx before you joined that, like, it's kind of an intimidating podcast. Like, when I listen to this podcast, it seems to be, like, one of the more intelligent ones, like, more, more, like, deep technical folks on it.[00:10:44] Sam Schillace: So, it's, like, it's kind of nice to be here. It's fun. Bring your A game. Hopefully I'll, I'll bring mine. I[00:10:49] swyx: mean, you've been programming for longer than some of our listeners have been alive, so I don't think your technical chops are in any doubt. So you were responsible for Rightly as one of your early wins in your career, which then became Google Docs, and obviously you were then responsible for a lot more G Suite.[00:11:07] swyx: But did you know that you covered in Acquired. fm episode 9, which is one of the podcasts that we model after.[00:11:13] Sam Schillace: Oh, cool. I didn't, I didn't realize that the most fun way to say this is that I still have to this day in my personal GDocs account, the very first Google doc, like I actually have it.[00:11:24] Sam Schillace: And I looked it up, like it occurred to me like six months ago that it was probably around and I went and looked and it's still there. So it's like, and it's kind of a funny thing. Cause it's like the backend has been rewritten at least twice that I know of the front end has been re rewritten at least twice that I know of.[00:11:38] Sam Schillace: So. I'm not sure what sense it's still the original one it's sort of more the idea of the original one, like the NFT of it would probably be more authentic. I[00:11:46] swyx: still have it. It's a ship athesia thing. Does it, does it say hello world or something more mundane?[00:11:52] Sam Schillace: It's, it's, it's me and Steve Newman trying to figure out if some collaboration stuff is working, and also a picture of Edna from the Incredibles that I probably pasted in later, because that's That's too early for that, I think.[00:12:05] swyx: People can look up your LinkedIn, and we're going to link it on the show notes, but you're also SVP of engineering for Box, and then you went back to Google to do Google, to lead Google Maps, and now you're deputy CTO.[00:12:17] AI in 2020s vs the Cloud in 2000s[00:12:17] swyx: I mean, there's so many places to start, but maybe one place I like to start off with is do you have a personal GPT 4 experience.[00:12:25] swyx: Obviously being at Microsoft, you have, you had early access and everyone talks about Bill Gates's[00:12:30] Sam Schillace: demo. Yeah, it's kind of, yeah, that's, it's kind of interesting. Like, yeah, we got access, I got access to it like in September of 2022, I guess, like before it was really released. And I it like almost instantly was just like mind blowing to me how good it was.[00:12:47] Sam Schillace: I would try experiments like very early on, like I play music. There's this thing called ABC notation. That's like an ASCII way to represent music. And like, I was like, I wonder if it can like compose a fiddle tune. And like it composed a fiddle tune. I'm like, I wonder if it can change key, change the key.[00:13:01] Sam Schillace: Like it's like really, it was like very astonishing. And I sort of, I'm very like abstract. My background is actually more math than CS. I'm a very abstract thinker and sort of categorical thinker. And the, the thing that occurred to me with, with GPT 4 the first time I saw it was. This is really like the beginning, it's the beginning of V2 of the computer industry completely.[00:13:23] Sam Schillace: I had the same feeling I had when, of like a category shifting that I had when the cloud stuff happened with the GDocs stuff, right? Where it's just like, all of a sudden this like huge vista opens up of capabilities. And I think the way I characterized it, which is a little bit nerdy, but I'm a nerd so lean into it is like everything until now has been about syntax.[00:13:46] Syntax vs Semantics[00:13:46] Sam Schillace: Like, we have to do mediation. We have to describe the real world in forms that the digital world can manage. And so we're the mediation, and we, like, do that via things like syntax and schema and programming languages. And all of a sudden, like, this opens the door to semantics, where, like, you can express intention and meaning and nuance and fuzziness.[00:14:04] Sam Schillace: And the machine itself is doing, the model itself is doing a bunch of the mediation for you. And like, that's obviously like complicated. We can talk about the limits and stuff, and it's getting better in some ways. And we're learning things and all kinds of stuff is going on around it, obviously.[00:14:18] Sam Schillace: But like, that was my immediate reaction to it was just like, Oh my God.[00:14:22] Bill Gates vs GPT-4[00:14:22] Sam Schillace: Like, and then I heard about the build demo where like Bill had been telling Kevin Scott this, This investment is a waste. It's never going to work. AI is blah, blah, blah. And come back when it can pass like an AP bio exam.[00:14:33] Sam Schillace: And they actually literally did that at one point, they brought in like the world champion of the, like the AP bio test or whatever the AP competition and like it and chat GPT or GPT 4 both did the AP bio and GPT 4 beat her. So that was the moment that convinced Bill that this was actually real.[00:14:53] Sam Schillace: Yeah, it's fun. I had a moment with him actually about three weeks after that when we had been, so I started like diving in on developer tools almost immediately and I built this thing with a small team that's called the Semantic Kernel which is one of the very early orchestrators just because I wanted to be able to put code and And inference together.[00:15:10] Sam Schillace: And that's probably something we should dig into more deeply. Cause I think there's some good insights in there, but I I had a bunch of stuff that we were building and then I was asked to go meet with Bill Gates about it and he's kind of famously skeptical and, and so I was a little bit nervous to meet him the first time.[00:15:25] Sam Schillace: And I started the conversation with, Hey, Bill, like three weeks ago, you would have called BS on everything I'm about to show you. And I would probably have agreed with you, but we've both seen this thing. And so we both know it's real. So let's skip that part and like, talk about what's possible.[00:15:39] Sam Schillace: And then we just had this kind of fun, open ended conversation and I showed him a bunch of stuff. So that was like a really nice, fun, fun moment as well. Well,[00:15:46] swyx: that's a nice way to meet Bill Gates and impress[00:15:48] Sam Schillace: him. A little funny. I mean, it's like, I wasn't sure what he would think of me, given what I've done and his.[00:15:54] Sam Schillace: Crown Jewel. But he was nice. I think he likes[00:15:59] swyx: GDocs. Crown Jewel as in Google Docs versus Microsoft Word? Office.[00:16:03] Sam Schillace: Yeah. Yeah, versus Office. Yeah, like, I think, I mean, I can imagine him not liking, I met Steven Snofsky once and he sort of respectfully, but sort of grimaced at me. You know, like, because of how much trauma I had caused him.[00:16:18] Sam Schillace: So Bill was very nice to[00:16:20] swyx: me. In general it's like friendly competition, right? They keep you, they keep you sharp, you keep each[00:16:24] Sam Schillace: other sharp. Yeah, no, I think that's, it's definitely respect, it's just kind of funny.[00:16:28] Semantic Kernel and Schillace's Laws of AI Engineering[00:16:28] Sam Schillace: Yeah,[00:16:28] swyx: So, speaking of semantic kernel, I had no idea that you were that deeply involved, that you actually had laws named after you.[00:16:35] swyx: This only came up after looking into you for a little bit. Skelatches laws, how did those, what's the, what's the origin[00:16:41] Sam Schillace: story? Hey! Yeah, that's kind of funny. I'm actually kind of a modest person and so I'm sure I feel about having my name attached to them. Although I do agree with all, I believe all of them because I wrote all of them.[00:16:49] Sam Schillace: This is like a designer, John Might, who works with me, decided to stick my name on them and put them out there. Seriously, but like, well, but like, so this was just I, I'm not, I don't build models. Like I'm not an AI engineer in the sense of, of like AI researcher that's like doing inference. Like I'm somebody who's like consuming the models.[00:17:09] Sam Schillace: Exactly. So it's kind of funny when you're talking about AI engineering, like it's a good way of putting it. Cause that's how like I think about myself. I'm like, I'm an app builder. I just want to build with this tool. Yep. And so we spent all of the fall and into the winter in that first year, like Just trying to build stuff and learn how this tool worked.[00:17:29] Orchestration: Break it into pieces[00:17:29] Sam Schillace: And I guess those are a little bit in the spirit of like Robert Bentley's programming pearls or something. I was just like, let's kind of distill some of these ideas down of like. How does this thing work? I saw something I still see today with people doing like inference is still kind of expensive.[00:17:46] Sam Schillace: GPUs are still kind of scarce. And so people try to get everything done in like one shot. And so there's all this like prompt tuning to get things working. And one of the first laws was like, break it into pieces. Like if it's hard for you, it's going to be hard for the model. But if it's you know, there's this kind of weird thing where like, it's.[00:18:02] Sam Schillace: It's absolutely not a human being, but starting to think about, like, how would I solve the problem is often a good way to figure out how to architect the program so that the model can solve the problem. So, like, that was one of the first laws. That came from me just trying to, like, replicate a test of a, like, a more complicated, There's like a reasoning process that you have to go through that, that Google was, was the react, the react thing, and I was trying to get GPT 4 to do it on its own.[00:18:32] Sam Schillace: And, and so I'd ask it the question that was in this paper, and the answer to the question is like the year 2000. It's like, what year did this particular author who wrote this book live in this country? And you've kind of got to carefully reason through it. And like, I could not get GPT 4 to Just to answer the question with the year 2000.[00:18:50] Sam Schillace: And if you're thinking about this as like the kernel is like a pipelined orchestrator, right? It's like very Unix y, where like you have a, some kind of command and you pipe stuff to the next parameters and output to the next thing. So I'm thinking about this as like one module in like a pipeline, and I just want it to give me the answer.[00:19:05] Sam Schillace: I don't want anything else. And I could not prompt engineer my way out of that. I just like, it was giving me a paragraph or reasoning. And so I sort of like anthropomorphized a little bit and I was like, well, the only way you can think about stuff is it can think out loud because there's nothing else that the model does.[00:19:19] Sam Schillace: It's just doing token generation. And so it's not going to be able to do this reasoning if it can't think out loud. And that's why it's always producing this. But if you take that paragraph of output, which did get to the right answer and you pipe it into a second prompt. That just says read this conversation and just extract the answer and report it back.[00:19:38] Sam Schillace: That's an easier task. That would be an easier task for you to do or me to do. It's easier reasoning. And so it's an easier thing for the model to do and it's much more accurate. And that's like 100 percent accurate. It always does that. So like that was one of those, those insights on the that led to the, the choice loss.[00:19:52] Prompt Engineering: Ask Smart to Get Smart[00:19:52] Sam Schillace: I think one of the other ones that's kind of interesting that I think people still don't fully appreciate is that GPT 4 is the rough equivalent of like a human being sitting down for centuries or millennia and reading all the books that they can find. It's this vast mind, right, and the embedding space, the latent space, is 100, 000 K, 100, 000 dimensional space, right?[00:20:14] Sam Schillace: Like it's this huge, high dimensional space, and we don't have good, um, Intuition about high dimensional spaces, like the topology works in really weird ways, connectivity works in weird ways. So a lot of what we're doing is like aiming the attention of a model into some part of this very weirdly connected space.[00:20:30] Sam Schillace: That's kind of what prompt engineering is. But that kind of, like, what we observed to begin with that led to one of those laws was You know, ask smart to get smart. And I think we've all, we all understand this now, right? Like this is the whole field of prompt engineering. But like, if you ask like a simple, a simplistic question of the model, you'll get kind of a simplistic answer.[00:20:50] Sam Schillace: Cause you're pointing it at a simplistic part of that high dimensional space. And if you ask it a more intelligent question, you get more intelligent stuff back out. And so I think that's part of like how you think about programming as well. It's like, how are you directing the attention of the model?[00:21:04] Sam Schillace: And I think we still don't have a good intuitive feel for that. To me,[00:21:08] Alessio: the most interesting thing is how do you tie the ask smart, get smart with the syntax and semantics piece. I gave a talk at GDC last week about the rise of full stack employees and how these models are like semantic representation of tasks that people do.[00:21:23] Alessio: But at the same time, we have code. Also become semantic representation of code. You know, I give you the example of like Python that sort it's like really a semantic function. It's not code, but it's actually code underneath. How do you think about tying the two together where you have code?[00:21:39] Alessio: To then extract the smart parts so that you don't have to like ask smart every time and like kind of wrap them in like higher level functions.[00:21:46] Sam Schillace: Yeah, this is, this is actually, we're skipping ahead to kind of later in the conversation, but I like to, I usually like to still stuff down in these little aphorisms that kind of help me remember them.[00:21:57] Think with the model, Plan with Code[00:21:57] Sam Schillace: You know, so we can dig into a bunch of them. One of them is pixels are free, one of them is bots are docs. But the one that's interesting here is Think with the model, plan with code. And so one of the things, so one of the things we've realized, we've been trying to do lots of these like longer running tasks.[00:22:13] Sam Schillace: Like we did this thing called the infinite chatbot, which was the successor to the semantic kernel, which is an internal project. It's a lot like GPTs. The open AI GPT is, but it's like a little bit more advanced in some ways, kind of deep exploration of a rag based bot system. And then we did multi agents from that, trying to do some autonomy stuff and we're, and we're kind of banging our head against this thing.[00:22:34] Sam Schillace: And you know, one of the things I started to realize, this is going to get nerdy for a second. I apologize, but let me dig in on it for just a second. No apology needed. Um, we realized is like, again, this is a little bit of an anthropomorphism and an illusion that we're having. So like when we look at these models, we think there's something continuous there.[00:22:51] Sam Schillace: We're having a conversation with chat GPT or whatever with Azure open air or like, like what's really happened. It's a little bit like watching claymation, right? Like when you watch claymation, you don't think that the model is actually the clay model is actually really alive. You know, that there's like a bunch of still disconnected slot screens that your mind is connecting into a continuous experience.[00:23:12] Metacognition vs Stochasticity[00:23:12] Sam Schillace: And that's kind of the same thing that's going on with these models. Like they're all the prompts are disconnected no matter what. Which means you're putting a lot of weight on memory, right? This is the thing we talked about. You're like, you're putting a lot of weight on precision and recall of your memory system.[00:23:27] Sam Schillace: And so like, and it turns out like, because the models are stochastic, they're kind of random. They'll make stuff up if things are missing. If you're naive about your, your memory system, you'll get lots of like accumulated similar memories that will kind of clog the system, things like that. So there's lots of ways in which like, Memory is hard to manage well, and, and, and that's okay.[00:23:47] Sam Schillace: But what happens is when you're doing plans and you're doing these longer running things that you're talking about, that second level, the metacognition is very vulnerable to that stochastic noise, which is like, I totally want to put this on a bumper sticker that like metacognition is susceptible to stochasticity would be like the great bumper sticker.[00:24:07] Sam Schillace: So what, these things are very vulnerable to feedback loops when they're trying to do autonomy, and they're very vulnerable to getting lost. So we've had these, like, multi agent Autonomous agent things get kind of stuck on like complimenting each other, or they'll get stuck on being quote unquote frustrated and they'll go on strike.[00:24:22] Sam Schillace: Like there's all kinds of weird like feedback loops you get into. So what we've learned to answer your question of how you put all this stuff together is You have to, the model's good at thinking, but it's not good at planning. So you do planning in code. So you have to describe the larger process of what you're doing in code somehow.[00:24:38] Sam Schillace: So semantic intent or whatever. And then you let the model kind of fill in the pieces.[00:24:43] Generating Synthetic Textbooks[00:24:43] Sam Schillace: I'll give a less abstract like example. It's a little bit of an old example. I did this like last year, but at one point I wanted to see if I could generate textbooks. And so I wrote this thing called the textbook factory.[00:24:53] Sam Schillace: And it's, it's tiny. It's like a Jupyter notebook with like. You know, 200 lines of Python and like six very short prompts, but what you basically give it a sentence. And it like pulls out the topic and the level of, of, from that sentence, so you, like, I would like fifth grade reading. I would like eighth grade English.[00:25:11] Sam Schillace: His English ninth grade, US history, whatever. That by the way, all, all by itself, like would've been an almost impossible job like three years ago. Isn't, it's like totally amazing like that by itself. Just parsing an arbitrary natural language sentence to get these two pieces of information out is like almost trivial now.[00:25:27] Sam Schillace: Which is amazing. So it takes that and it just like makes like a thousand calls to the API and it goes and builds a full year textbook, like decides what the curriculum is with one of the prompts. It breaks it into chapters. It writes all the lessons and lesson plans and like builds a teacher's guide with all the answers to all the questions.[00:25:42] Sam Schillace: It builds a table of contents, like all that stuff. It's super reliable. You always get a textbook. It's super brittle. You never get a cookbook or a novel like but like you could kind of define that domain pretty care, like I can describe. The metacognition, the high level plan for how do you write a textbook, right?[00:25:59] Sam Schillace: You like decide the curriculum and then you write all the chapters and you write the teacher's guide and you write the table content, like you can, you can describe that out pretty well. And so having that like code exoskeleton wrapped around the model is really helpful, like it keeps the model from drifting off and then you don't have as many of these vulnerabilities around memory that you would normally have.[00:26:19] Sam Schillace: So like, that's kind of, I think where the syntax and semantics comes together right now.[00:26:24] Trade leverage for precision; use interaction to mitigate[00:26:24] Sam Schillace: And then I think the question for all of us is. How do you get more leverage out of that? Right? So one of the things that I don't love about virtually everything anyone's built for the last year and a half is people are holding the hands of the model on everything.[00:26:37] Sam Schillace: Like the leverage is very low, right? You can't turn. These things loose to do anything really interesting for very long. You can kind of, and the places where people are getting more work out per unit of work in are usually where somebody has done exactly what I just described. They've kind of figured out what the pattern of the problem is in enough of a way that they can write some code for it.[00:26:59] Sam Schillace: And then that that like, so I've seen like sales support stuff. I've seen like code base tuning stuff of like, there's lots of things that people are doing where like, you can get a lot of value in some relatively well defined domain using a little bit of the model's ability to think for you and a little, and a little bit of code.[00:27:18] Code is for syntax and process; models are for semantics and intent.[00:27:18] Sam Schillace: And then I think the next wave is like, okay, do we do stuff like domain specific languages to like make the planning capabilities better? Do we like start to build? More sophisticated primitives. We're starting to think about and talk about like power automate and a bunch of stuff inside of Microsoft that we're going to wrap in these like building blocks.[00:27:34] Sam Schillace: So the models have these chunks of reliable functionality that they can invoke as part of these plans, right? Because you don't want like, if you're going to ask the model to go do something and the output's going to be a hundred thousand lines of code, if it's got to generate that code every time, the randomness, the stochasticity is like going to make that basically not reliable.[00:27:54] Sam Schillace: You want it to generate it like a 10 or 20 line high level semantic plan for this thing that gets handed to some markup executor that runs it and that invokes that API, that 100, 000 lines of code behind it, API call. And like, that's a really nice robust system for now. And then as the models get smarter as new models emerge, then we get better plans, we get more sophistication.[00:28:17] Sam Schillace: In terms of what they can choose, things like that. Right. So I think like that feels like that's probably the path forward for a little while, at least, like there was, there was a lot there. I, sorry, like I've been thinking, you can tell I've been thinking about it a lot. Like this is kind of all I think about is like, how do you build.[00:28:31] Sam Schillace: Really high value stuff out of this. And where do we go? Yeah. The, the role where[00:28:35] swyx: we are. Yeah. The intermixing of code and, and LMS is, is a lot of the role of the AI engineer. And I, I, I think in a very real way, you were one of the first to, because obviously you had early access. Honestly, I'm surprised.[00:28:46] Hands on AI Leadership[00:28:46] swyx: How are you so hands on? How do you choose to, to dedicate your time? How do you advise other tech leaders? Right. You know, you, you are. You have people working for you, you could not be hands on, but you seem to be hands on. What's the allocation that people should have, especially if they're senior tech[00:29:03] Sam Schillace: leaders?[00:29:04] Sam Schillace: It's mostly just fun. Like, I'm a maker, and I like to build stuff. I'm a little bit idiosyncratic. I I've got ADHD, and so I won't build anything. I won't work on anything I'm bored with. So I have no discipline. If I'm not actually interested in the thing, I can't just, like, do it, force myself to do it.[00:29:17] Sam Schillace: But, I mean, if you're not interested in what's going on right now in the industry, like, go find a different industry, honestly. Like, I seriously, like, this is, I, well, it's funny, like, I don't mean to be snarky, but, like, I was at a dinner, like, a, I don't know, six months ago or something, And I was sitting next to a CTO of a large, I won't name the corporation because it would name the person, but I was sitting next to the CTO of a very large Japanese technical company, and he was like, like, nothing has been interesting since the internet, and this is interesting now, like, this is fun again.[00:29:46] Sam Schillace: And I'm like, yeah, totally, like this is like, the most interesting thing that's happened in 35 years of my career, like, we can play with semantics and natural language, and we can have these things that are like sort of active, can kind of be independent in certain ways and can do stuff for us and can like, reach all of these interesting problems.[00:30:02] Sam Schillace: So like that's part of it of it's just kind of fun to, to do stuff and to build stuff. I, I just can't, can't resist. I'm not crazy hands-on, like, I have an eng like my engineering team's listening right now. They're like probably laughing 'cause they, I never, I, I don't really touch code directly 'cause I'm so obsessive.[00:30:17] Sam Schillace: I told them like, if I start writing code, that's all I'm gonna do. And it's probably better if I stay a little bit high level and like, think about. I've got a really great couple of engineers, a bunch of engineers underneath me, a bunch of designers underneath me that are really good folks that we just bounce ideas off of back and forth and it's just really fun.[00:30:35] Sam Schillace: That's the role I came to Microsoft to do, really, was to just kind of bring some energy around innovation, some energy around consumer, We didn't know that this was coming when I joined. I joined like eight months before it hit us, but I think Kevin might've had an idea it was coming. And and then when it hit, I just kind of dove in with both feet cause it's just so much fun to do.[00:30:55] Sam Schillace: Just to tie it back a little bit to the, the Google Docs stuff. When we did rightly originally the world it's not like I built rightly in jQuery or anything. Like I built that thing on bare metal back before there were decent JavaScript VMs.[00:31:10] Sam Schillace: I was just telling somebody today, like you were rate limited. So like just computing the diff when you type something like doing the string diff, I had to write like a binary search on each end of the string diff because like you didn't have enough iterations of a for loop to search character by character.[00:31:24] Sam Schillace: I mean, like that's how rough it was none of the browsers implemented stuff directly, whatever. It's like, just really messy. And like, that's. Like, as somebody who's been doing this for a long time, like, that's the place where you want to engage, right? If things are easy, and it's easy to go do something, it's too late.[00:31:42] Sam Schillace: Even if it's not too late, it's going to be crowded, but like the right time to do something new and disruptive and technical is, first of all, still when it's controversial, but second of all, when you have this, like, you can see the future, you ask this, like, what if question, and you can see where it's going, But you have this, like, pit in your stomach as an engineer as to, like, how crappy this is going to be to do.[00:32:04] Sam Schillace: Like, that's really the right moment to engage with stuff. We're just like, this is going to suck, it's going to be messy, I don't know what the path is, I'm going to get sticks and thorns in my hair, like I, I, it's going to have false starts, and I don't really, I'm going to This is why those skeletchae laws are kind of funny, because, like, I, I, like You know, I wrote them down at one point because they were like my best guess, but I'm like half of these are probably wrong, and I think they've all held up pretty well, but I'm just like guessing along with everybody else, we're just trying to figure this thing out still, right, and like, and I think the only way to do that is to just engage with it.[00:32:34] Sam Schillace: You just have to like, build stuff. If you're, I can't tell you the number of execs I've talked to who have opinions about AI and have not sat down with anything for more than 10 minutes to like actually try to get anything done. You know, it's just like, it's incomprehensible to me that you can watch this stuff through the lens of like the press and forgive me, podcasts and feel like you actually know what you're talking about.[00:32:59] Sam Schillace: Like, you have to like build stuff. Like, break your nose on stuff and like figure out what doesn't work.[00:33:04] swyx: Yeah, I mean, I view us as a starting point, as a way for people to get exposure on what we're doing. They should be looking at, and they still have to do the work as do we. Yeah, I'll basically endorse, like, I think most of the laws.[00:33:18] Multimodality vs "Text is the universal wire protocol"[00:33:18] swyx: I think the one I question the most now is text is the universal wire protocol. There was a very popular article, a text that used a universal interface by Rune who now works at OpenAI. And I, actually, we just, we just dropped a podcast with David Luan, who's CEO of Adept now, but he was VP of Eng, and he pitched Kevin Scott for the original Microsoft investment in OpenAI.[00:33:40] swyx: Where he's basically pivoting to or just betting very hard on multimodality. I think that's something that we don't really position very well. I think this year, we're trying to all figure it out. I don't know if you have an updated perspective on multi modal models how that affects agents[00:33:54] Sam Schillace: or not.[00:33:55] Sam Schillace: Yeah, I mean, I think the multi I think multi modality is really important. And I, I think it's only going to get better from here. For sure. Yeah, the text is the universal wire protocol. You're probably right. Like, I don't know that I would defend that one entirely. Note that it doesn't say English, right?[00:34:09] Sam Schillace: Like it's, it's not, that's even natural language. Like there's stuff like Steve Luko, who's the guy who created TypeScript, created TypeChat, right? Which is this like way to get LLMs to be very precise and return syntax and correct JavaScript. So like, I, yeah, I think like multimodality, like, I think part of the challenge with it is like, it's a little harder to access.[00:34:30] Sam Schillace: Programatically still like I think you know and I do think like, You know like when when like dahly and stuff started to come Out I was like, oh photoshop's in trouble cuz like, you know I'm just gonna like describe images And you don't need photos of Photoshop anymore Which hasn't played out that way like they're actually like adding a bunch of tools who look like you want to be able to you know for multimodality be really like super super charged you need to be able to do stuff like Descriptively, like, okay, find the dog in this picture and mask around it.[00:34:58] Sam Schillace: Okay, now make it larger and whatever. You need to be able to interact with stuff textually, which we're starting to be able to do. Like, you can do some of that stuff. But there's probably a whole bunch of new capabilities that are going to come out that are going to make it more interesting.[00:35:11] Sam Schillace: So, I don't know, like, I suspect we're going to wind up looking kind of like Unix at the end of the day, where, like, there's pipes and, like, Stuff goes over pipes, and some of the pipes are byte character pipes, and some of them are byte digital or whatever like binary pipes, and that's going to be compatible with a lot of the systems we have out there, so like, that's probably still And I think there's a lot to be gotten from, from text as a language, but I suspect you're right.[00:35:37] Sam Schillace: Like that particular law is not going to hold up super well. But we didn't have multimodal going when I wrote it. I'll take one out as well.[00:35:46] Azure OpenAI vs Microsoft Research vs Microsoft AI Division[00:35:46] swyx: I know. Yeah, I mean, the innovations that keep coming out of Microsoft. You mentioned multi agent. I think you're talking about autogen.[00:35:52] swyx: But there's always research coming out of MSR. Yeah. PHY1, PHY2. Yeah, there's a bunch of[00:35:57] Sam Schillace: stuff. Yeah.[00:35:59] swyx: What should, how should the outsider or the AI engineer just as a sort of final word, like, How should they view the Microsoft portfolio things? I know you're not here to be a salesman, but What, how do you explain You know, Microsoft's AI[00:36:12] Sam Schillace: work to people.[00:36:13] Sam Schillace: There's a lot of stuff going on. Like, first of all, like, I should, I'll be a little tiny bit of a salesman for, like, two seconds and just point out that, like, one of the things we have is the Microsoft for Startups Founders Hub. So, like, you can get, like, Azure credits and stuff from us. Like, up to, like, 150 grand, I think, over four years.[00:36:29] Sam Schillace: So, like, it's actually pretty easy to get. Credit you can start, I 500 bucks to start or something with very little other than just an idea. So like there's, that's pretty cool. Like, I like Microsoft is very much all in on AI at, at many levels. And so like that, you mentioned, you mentioned Autogen, like, So I sit in the office of the CTO, Microsoft Research sits under him, under the office of the CTO as well.[00:36:51] Sam Schillace: So the Autogen group came out of somebody in MSR, like in that group. So like there's sort of. The spectrum of very researchy things going on in research, where we're doing things like Phi, which is the small language model efficiency exploration that's really, really interesting. Lots of very technical folks there that are building different kinds of models.[00:37:10] Sam Schillace: And then there's like, groups like my group that are kind of a little bit in the middle that straddle product and, and, and research and kind of have a foot in both worlds and are trying to kind of be a bridge into the product world. And then there's like a whole bunch of stuff on the product side of things.[00:37:23] Sam Schillace: So there's. All the Azure OpenAI stuff, and then there's all the stuff that's in Office and Windows. And I, so I think, like, the way, I don't know, the way to think about Microsoft is we're just powering AI at every level we can, and making it as accessible as we can to both end users and developers.[00:37:42] Sam Schillace: There's this really nice research arm at one end of that spectrum that's really driving the cutting edge. The fee stuff is really amazing. It broke the chinchella curves. Right, like we didn't, that's the textbooks are all you need paper, and it's still kind of controversial, but like that was really a surprising result that came out of MSR.[00:37:58] Sam Schillace: And so like I think Microsoft is both being a thought leader on one end, on the other end with all the Azure OpenAI, all the Azure tooling that we have, like very much a developer centric, kind of the tinkerer's paradise that Microsoft always was. It's like a great place to come and consume all these things.[00:38:14] Sam Schillace: There's really amazing stuff ideas that we've had, like these very rich, long running, rag based chatbots that we didn't talk about that are like now possible to just go build with Azure AI Studio for yourself. You can build and deploy like a chatbot that's trained on your data specifically, like very easily and things like that.[00:38:31] Sam Schillace: So like there's that end of things. And then there's all this stuff that's in Office, where like, you could just like use the copilots both in Bing, but also just like daily your daily work. So like, it's just kind of everywhere at this point, like everyone in the company thinks about it all the time.[00:38:43] Sam Schillace: There's like no single answer to that question. That was way more salesy than I thought I was capable of, but like, that is actually the genuine truth. Like, it is all the time, it is all levels, it is all the way from really pragmatic, approachable stuff for somebody starting out who doesn't know things, all the way to like Absolutely cutting edge research, silicon, models, AI for science, like, we didn't talk about any of the AI for science stuff, I've seen magical stuff coming out of the research group on that topic, like just crazy cool stuff that's coming, so.[00:39:13] Sam Schillace: You've[00:39:14] swyx: called this since you joined Microsoft. I point listeners to the podcast that you did in 2022, pre ChatGBT with Kevin Scott. And yeah, you've been saying this from the beginning. So this is not a new line of Talk track for you, like you've, you, you've been a genuine believer for a long time.[00:39:28] swyx: And,[00:39:28] Sam Schillace: and just to be clear, like I haven't been at Microsoft that long. I've only been here for like two, a little over two years and you know, it's a little bit weird for me 'cause for a lot of my career they were the competitor and the enemy and you know, it's kind of funny to be here, but like it's really remarkable.[00:39:40] On Satya[00:39:40] Sam Schillace: It's going on. I really, really like Satya. I've met a, met and worked with a bunch of big tech CEOs and I think he's a genuinely awesome person and he's fun to work with and has a really great. vision. So like, and I obviously really like Kevin, we've been friends for a long time. So it's a cool place.[00:39:56] Sam Schillace: I think there's a lot of interesting stuff. We[00:39:57] swyx: have some awareness Satya is a listener. So obviously he's super welcome on the pod anytime. You can just drop in a good word for us.[00:40:05] Sam Schillace: He's fun to talk to. It's interesting because like CEOs can be lots of different personalities, but he is you were asking me about how I'm like, so hands on and engaged.[00:40:14] Sam Schillace: I'm amazed at how hands on and engaged he can be given the scale of his job. Like, he's super, super engaged with stuff, super in the details, understands a lot of the stuff that's going on. And the science side of things, as well as the product and the business side, I mean, it's really remarkable. I don't say that, like, because he's listening or because I'm trying to pump the company, like, I'm, like, genuinely really, really impressed with, like, how, what he's, like, I look at him, I'm like, I love this stuff, and I spend all my time thinking about it, and I could not do what he's doing.[00:40:42] Sam Schillace: Like, it's just incredible how much you can get[00:40:43] Ben Dunphy: into his head.[00:40:44] Sam at AI Leadership Track[00:40:44] Ben Dunphy: Sam, it's been an absolute pleasure to hear from you here, hear the war stories. So thank you so much for coming on. Quick question though you're here on the podcast as the presenting sponsor for the AI Engineer World's Fair, will you be taking the stage there, or are we going to defer that to Satya?[00:41:01] Ben Dunphy: And I'm happy[00:41:02] Sam Schillace: to talk to folks. I'm happy to be there. It's always fun to like I, I like talking to people more than talking at people. So I don't love giving keynotes. I love giving Q and A's and like engaging with engineers and like. I really am at heart just a builder and an engineer, and like, that's what I'm happiest doing, like being creative and like building things and figuring stuff out.[00:41:22] Sam Schillace: That would be really fun to do, and I'll probably go just to like, hang out with people and hear what they're working on and working about.[00:41:28] swyx: The AI leadership track is just AI leaders, and then it's closed doors, so you know, more sort of an unconference style where people just talk[00:41:34] Sam Schillace: about their issues.[00:41:35] Sam Schillace: Yeah, that would be, that's much more fun. That's really, because we are really all wrestling with this, trying to figure out what it means. Right. So I don't think anyone I, the reason I have the Scalache laws kind of give me the willies a little bit is like, I, I was joking that we should just call them the Scalache best guesses, because like, I don't want people to think that that's like some iron law.[00:41:52] Sam Schillace: We're all trying to figure this stuff out. Right. Like some of it's right. Some it's not right. It's going to be messy. We'll have false starts, but yeah, we're all working it out. So that's the fun conversation. All[00:42:02] Ben Dunphy: right. Thanks for having me. Yeah, thanks so much for coming on.[00:42:05] Final Plug for Tickets & CFP[00:42:05] Ben Dunphy: For those of you listening, interested in attending AI Engineer World's Fair, you can purchase your tickets today.[00:42:11] Ben Dunphy: Learn more about the event at ai. engineer. You can purchase even group discounts. If you purchase four more tickets, use the code GROUP, and one of those four tickets will be free. If you want to speak at the event CFP closes April 8th, so check out the link at ai. engineer, send us your proposals for talks, workshops, or discussion groups.[00:42:33] Ben Dunphy: So if you want to come to THE event of the year for AI engineers, the technical event of the year for AI engineers this is at June 25, 26, and 27 in San Francisco. That's it! Get full access to Latent Space at www.latent.space/subscribe

As an agency owner, have you explored the possibilities of content creation? Has it proven effective in building an audience or generating leads? Today's guest is an agency owner who has been writing books and collaborating with different publications for years. However, he finds that, for marketers, content doesn't really bring a lot of leads. For him, it's all about the credibility and trust you build through that content. He'll discuss why content creation nowadays is all about credibility and learning to adapt to leverage new tools. He'll also share why he chose an agency model that veered away from the more common use of RFPs and how it helped him tap into a well of talent waiting to find a meaningful job. Tune in to hear his thoughts regarding RFPs vs, referrals and the tools you should be leveraging in your content creation. Scott Gillum is the founder and CEO of Carbon Design, a B2B marketing services firm that uses the power of audience insight to increase conversations, engagement, and revenue for clients. Scott shares how his agency has evolved its model to focus on efficiency and effectiveness for midsize companies by utilizing all contractors. In this episode, we'll discuss: The agency model that helps you tap into a well of talent. Moving away from RFPs. Why content is KEY. Subscribe Apple | Spotify | iHeart Radio Sponsors and Resources E2M Solutions: Today's episode of the Smart Agency Masterclass is sponsored by E2M Solutions, a web design, and development agency that has provided white-label services for the past 10 years to agencies all over the world. Check out e2msolutions.com/smartagency and get 10% off for the first three months of service. Building an Agency Model Around Work-Life Integration Since his start in the industry, Scott has been always intrigued by engagement rates and frequently referred to Gallup's data – a multinational analytics firm that conducts workplace consulting research – and found the results were frankly concerning. In the 25 years that Gallup has been measuring employee engagement rates, it has never been above 32%. Additionally, at least 15% of the surveyed employees felt actively disengaged. Scott also worked as a management consultant for a while and observed people usually leave their jobs to attend to family life responsibilities like taking care of their kids or sick parent. He could see how much they struggled to balance both and ended up disappointed. Around this time, he was in conversations with an agency that offered him to work on a different and very meaningful project. He pitched the idea to build a model that would allow an agency to tap into a well of talent looking for meaningful work but have to deal with the difficulties of being a main caretaker. “There are 5 million stay-at-home moms looking for meaningful work. It's unused capacity we could tap into,” he explains. The decision to engage solely with contractors also significantly influenced the agency's operational approach. Scott notes they operate entirely on referrals, focusing on inbound leads and project-based work rather than traditional retainers. This is how his agency has operated for the past six years. Referrals over RFPs: The Power of Building Relationships in Agency Business In the agency world, one of the traditional approaches to acquiring clients involves responding to Requests for Proposals (RFPs). These documents outline the client's requirements and ask agencies to submit proposals detailing how they would meet those needs. However, there is a growing trend among agencies to rely less and less on engaging in the RFP process. It's a shift that highlights the power of building relationships and trust with clients, and the benefits that come with it. In their six years operating, acquisition of business has been the hardest part for his agency. Being 100% referral-oriented, they don't typically respond to RFPs, don't believe in retainers, and focus exclusively on doing good project-oriented work, building trust, delivering quality work, and fostering long-term relationships with clients. Their goal is that clients are completely satisfied with the results and hire them again. For agencies seeking to move away from RFPs, a potential approach could involve offering a reduced fee for a consultation to gain a better understanding of the prospect's needs. Spending at least one hour to build a tailored plan based on the client's input can demonstrate the agency's commitment. If the client approves the plan, they can choose to engage with the agency, or implement the plan themselves. If the client is dissatisfied, they receive a full refund. How do you respond to an RFP? Watch this 2-min video for Jason Swenk's answer. Content is KEY:  From “Publish or Perish” to “Adapt or Die” Writing, podcasting, and video creation are great lead generators in sales and things agency owners are encouraged to do to attract clients. However, as an author for several publications and books Scott finds that marketing is much more about building trust, establishing relationships, and ultimately driving business growth. Content creation allows agencies to showcase their expertise, build credibility, and connect with their target audience on a deeper level. By consistently putting out valuable and engaging content, agencies can attract new clients, retain existing ones, and differentiate themselves from competitors. In Scott's case, he predominantly produces informative material based on client research and experience. Two additional ways for him to leverage his writing to build relationships could be to: 1. Approach industry experts for interviews, thereby enhancing audience trust and fostering connections, and 2. Take his research and advice to other formats like audio and video. With the widespread popularity of audio podcasts and video content, it's crucial for agencies to adapt their content strategy to align with their audience's preferences. The emergence of AI tools that facilitate script creation and video editing underscores the need for agencies to be open to experimenting with new formats and embracing emerging technologies to remain relevant and competitive. Establishing Trust Through Content: The Role of Credibility and Experience With content creation becoming much more accessible thanks to AI tools, the other side of the coin is that a lot of bad content is thrown into the mix. According to Scott, some of this content is concerning because it has no knowledge or research to back it up. “We have a generation now that understands marketing tools but doesn't understand marketing very well,” he says. Credibility will make the difference between audiences more keen on either receiving well-researched facts or the opinion of a trusted source. In this sense, experience will play a crucial role in establishing credibility. The audience will typically look at someone's practical experience in a particular field before offering opinions or advice. For instance, young life coaches who may not have experienced enough in life to truly understand and guide others will likely have low credibility compared to their more experienced counterparts. Ultimately, credibility and experience go hand in hand when it comes to creating content. By combining a strong knowledge base with practical experience, content creators can establish themselves as trustworthy sources of information and opinions. This, in turn, helps build a loyal following and enhances the impact of their content. AI Tools You Should Check Out in 2024 AI tools have been ubiquitous in the past year, and this year promises even more potential for those in the industry looking to leverage their capabilities. Scott utilizes widely used tools such as ChatGPT 4 and has recently partnered with Cassidy, a company that offers AI tools for website content creation and image generation, which can also aid in brainstorming. Scott finds that other tools frequently require updates, leading to the need for continuous adjustments to yield accurate results. In this sense, Cassidy seamlessly integrates with G Suite, allowing it to analyze files, proposals, emails, and more to facilitate content creation. This type of AI tool can be extremely beneficial for small business owners and agency owners who are juggling multiple tasks and responsibilities. With the right information, AI tools like Cassidy learn from you, work for you and can help content creators save time and effort by automating certain processes and getting assistance in pulling relevant information from past projects. Will AI replace agencies? No — and learning to efficiently use these tools opens a lot of doors. Overall, Scott remains optimistic about the potential of AI tools to be additive rather than replacing human workers. He emphasizes that AI tools can assist teams in finding past project work, pulling relevant information, and overall making the job easier for content creators. Do You Want to Transform Your Agency from a Liability to an Asset? Looking to dig deeper into your agency's potential? Check out our Agency Blueprint. Designed for agency owners like you, our Agency Blueprint helps you uncover growth opportunities, tackle obstacles, and craft a customized blueprint for your agency's success.

Google Workspace, formerly known as G Suite, offers a myriad of benefits for individuals, businesses, and organizations. One key advantage lies in its seamless collaboration features, enabling real-time editing and sharing of documents, spreadsheets, and presentations among team members, fostering efficient teamwork regardless of geographical locations. The cloud-based nature of Google Workspace ensures accessibility from any device with an internet connection, promoting flexibility and remote work capabilities.

Morgan has over a decade of experience helping people do their best work. As Jotform's Product Education Manager, she shares best practices for taking full advantage of Jotform's suite of products. Jotform is a powerful form-building tool for all your data collection and management needs. In this episode, we explore the multifaceted capabilities of Jotform, a versatile form-building solution that transcends its fundamental purpose. With a repository of over 10,000 templates, including specialized options for therapy and counseling, Jotform emerges as a robust workflow management tool. Dive into the world of seamless form creation, data access, and approval flows that cater to the unique needs of therapy practices. Join us as we explore how Jotform's commitment to automating tasks, customizable templates, and efficient workflows aligns with the mission of simplifying and enhancing therapy practices. Resources Mentioned In This Episode: Use the promo code "GORDON" to get 2 months of Therapy Notes free Try Jotform The PsychCraft Network The Practice of Therapy Community Instagram Mental Health Templates Mental Health Wear Google Workspace for Therapists (formerly G-Suite for Therapists)

On this weeks episode of the Nailed It Wall Ms. Scofield and Mr. Lane the STEM Guy talk about their month long hiatus from the pod, one of them was a recipient for Wishes for Teachers from the Fiesta Bowl and their new tables thanks to DonorsChoose and Panda Express. Ms. Scofield offers her advice about what it takes to be a new teacher going into this profession. Mr. Lane talks about what it must have felt like to be a member of the Beatles and Michael Jordan living inside a fishbowl. Have a great Thanksgiving and thank you for crushing that subscribe button and the listen. We are thankful for you avid listener!!!

In today's digital age, online marketing has evolved into an indispensable component of establishing a prosperous private therapy practice. With the rapid advancement of technology and the increasing ubiquity of the internet, therapists now possess the means to reach a broader and more diverse client base. Join us in this episode as Omar Ruiz, a marriage and family therapist and a seasoned business coach for therapists, shares his wealth of insights on harnessing the power of online marketing strategies to attract clients in your local area. We'll delve into various key elements of online marketing, with a primary focus on Google Business Profiles, SEO strategies, and the art of optimizing your digital footprint. We'll explore the ins and outs of leveraging Google Business Profile as a valuable marketing tool. Omar's expertise in this area will guide us through the steps to ensure your Google Business Profile is a beacon for local clients in need of your therapeutic services. Resources Mentioned In This Episode: More About This Episode  Use the promo code "GORDON" to get 2 months of Therapy Notes free The PsychCraft Network The Practice of Therapy Community Instagram Mental Health Templates Mental Health Wear Google Workspace for Therapists (formerly G-Suite for Therapists) Omar's Website Omar on Instagram Omar on YouTube

In this new series, listen as Freedom Scientific's Ron Miller presents various JAWS Teaching resources in a convenient audio format. You can find more content related to teaching on Freedom Scientific's Teaching Resources Page. https://www.freedomscientific.com/training/teachers/ Absorbing all the features of JAWS, ZoomText, or Fusion can be a daunting task. When you add to that the nuances of G Suite, Microsoft Office, and other apps in your toolbox, a few hints would come in handy for both you and your students.    

On this weeks episode Ms. Scofield and Mr. Lane the STEM Guy come back after a two week hiatus and let us all know how the first quarter of the 2023-2024 school year ended. Miss Scofield talks about how much she is loving this group of 8th graders. She shares about a Rosalind Franklin project she did with her students. Mr. Lane talks about his journey with the ASU ASAP STEM Fellowship. You are not going to believe the latest turn on this journey. Tune in because it is a twist none of us were expecting.

We've had interesting conversations about remote-first work with leaders like Jordan Husney, Parabol CEO, and Darren Murph who at the time was the global head of remote work at GitLab (thank you Darren for the intro to Adam). Today's guest has been building a platform to make distributed teams productive since long before it was fashionable. Adam Nathan founded Almanac in January of 2019 to challenge incumbents like Microsoft Office and Google's GSuite. Since then, he and the team have enabled organizations like Cisco, Credit Karma, and ByteDance to collaborate in shared workspaces.Adam has raised more than $40M to date across two rounds from a legendary group of investors that includes Floodgate, Tiger Global, and General Catalyst. Prior to Almanac, Adam did his undergrad at Duke and he received his MBA from Harvard. He's also an active volunteer for The Salvation Army.Listen and learn...How being a product manager at Apple and Lyft inspired Adam to start a company to avoid wasting time at workWhat's unique about remote-first workWhy remote teams need structure and transparency to be productiveHow to eliminate time wasted in meetings without losing opportunities to build trusted relationshipsHow to charge for new LLM features in SaaS productsWhy we tolerate LLM hallucinationsWhere there's a gap in the market for a better collaboration experienceWhat Adam has learned from his entrepreneurial journey References in this episode...Jordan Husney from Parabol  on AI and the Future of WorkDarren Murph from GitLab on AI and the Future of WorkWhy we need to shut down AI development to prevent AGIAlmanac.io

This week on The Nailed It Wall Ms. Scofield and Mr. Lane the STEM guy talk about fantasy football, student run-ins and the morning announcements. Our co-hosts cannot stop boasting about the morning announcement crew at their school. They are the face of our school and this year they are totally leveling up. Mr. Lane talks about his own son making an appearance on the announcements, his son beating him in Fantasy Football and Baylen Levine. I challenge you to name one teacher podcast where they talk about fantasy football, tennis and Baylen Levine. Name one...

This week on The Nailed It Wall Ms. Scofield and Mr. lane the STEM Guy talk about students podcasts. Ms. Scofield has introduced her students to podcasting and they have just taken it and run with it. They have created podcasts about Bad Dad Jokes, Bass Fishing, ASMR and a podcast dedicated Advice fFrom Peers. This is a podcast about podcasts. What could be better you ask? Well getting a chance to hear how teens look at the world and value. That is the power of podcasting.

This week on The Nailed it Wall Ms. Scofield and Mr. Lane the STEM Guy talk about tables. That is right they talk about tables, the style of tables, the cost of tables and the importance of tables. They both posted a DonorsChoose project to get new tables in their class. Did they get them? The only way to find out is by listening to the latest episode of The Nailed It Wall. "We are talking about tables. Not a game. Not a game. We are talking about TABLES." Shout out to you if you know what we are referencing there.

Are you wondering how you can find clients and turn your passion for podcasting into a fulfilling career as an editor? If so, you're not alone - it's one of the most common struggles we face (and hear about)Prepare to be inspired by Cristina Lamague's incredible journey from listener to podcaster to professional editor. Her passion for podcasting started as she was seeking knowledge during pregnancy. That soon gave way to an interest in Latin American haunted stories that took her from listener to creator. Cristina's story will captivate and motivate you. And along the way, we'll look into how she found her first (and second) client.NOTE: Bryan (that's me) made a comment about iZotope being acquired by Novation. That was incorrect; they joined with Brainworx/Plugin Alliance and Native Instruments to form new company which has now been rolled into Native Instruments.Listen to DiscoverHow Cristina found her first clients (surprise!!!)Why some of us have TWO first clientsA valuable lesson Cristina learned from her first clientWhat to look for before agreeing to work with a clientOne valuable thing many of us forget that we bring to the tableCristina's advice for editors looking for their first (or next) clientLinks And ResourcesLumague Media - Cristina's work can be found at https://lumaguemedia.carrd.co/ClickUp - ClickUP is what Bryan uses to keep track of everything. (Note: Qualifying purchases benefit Bryan)Reaper for Podcasting - Daniel has put together resources for editors who want to use Reaper for podcasting.DaVinci Resolve 18 - Cristina has started using Davinci Resolve to edit videos. Bryan said that the new Studio version offers transcritpions and may offer editing from text because Carrie is interested in a replacement for Descript.Descript - Carrie and Cristina both use Descript for story editing.REAPER - Reaper is what Cristina primarily uses for audio editing. It's also what Daniel uses.FreshBooks - Freshbooks offers invoicing.HoneyBook - Honeybook offers invoicing.Stripe | Payment Processing Platform for the Internet - You can send invoices directly from Stripe.Wave: Small Business Software - If you use Wave accounting, you can send invoices directly from your accounting software.Online Business Banking Solutions | Novo - If you bank with Novo, you can send invoices directly from the bank.Personal Cloud Storage & File Sharing Platform - Google - We use cloud services like Google Drive and GSuite.Dropbox - We use cloud services like Drobpx.YouTube - Bryan and Cristina use YouTube for learning.Transom - A Showcase and Workshop for New Public Radio - Carrie's preferred learning platform.Espooky Cristina - Connect with Cristina on X (formerly Twitter) @i_am_CristiABOUT CRISTINA LUMAGUECristina is a freelance podcast editor who is obsessed with podcasts. Her love of podcasting started as a listener. However, she moved quickly into hosting a show (and then two more) when she discovered a need that wasn't being filled. Now she's been able to turn...

This week on The Nailed It Wall Ms. Scofield and Mr. Lane the STEM Guy talk about their Nailed It moments, students podcast challenge and the fact they have crossed over to the world of TikTik. Ms. Scofield breaks it down how they both got into TikTok and how the app has impacted their lives in such a short amount of time. Mr. Lane has been loving connecting with educators and how his kids look at him differently just because he is making things on TikTok. If you are looking for pure comedy and a look into the lives of our hosts look no further. Give them a follow if you are on TikTok. "You can thank me later," Mr. Lane's new endphrase. 

This week on The Nailed It Wall Ms. Scofield and Mr. Lane the STEM Guy talk about starting the 4th week of the 2023-2024 school year!!! Ms. Scofield shares about the difference between dropping her daughter off at college for freshman year versus sophomore year. Ms. Scofield also shares about her drive home where her and her son almost lost their lives in an epic Perfect Storm. Mr. Lane the STEM Guy shares about the journey of becoming an ASAP STEM Fellow through Arizona State University and how it has reignited his passion for STEM education, professional development, his love for his PLC and wanting to give all of his students the absolute best STEM education. This week we have tears, near death experiences and a passion for STEM. What else could you ask for on a podcast?

This episode is sponsored by New Leaf Hyperbaric Oxygen Therapy - oxygen therapy that's non-invasive treatment that strengthens your body from the inside out. This rendition of Doctales begins with Tim introducing a special guest co-host, Mitch– subbing in for May who's come down with a virus. They discuss various topics, including Canadian medical history and the achievements of Frederick Banting, who discovered insulin. The host also mentions that Banting worked on developing the GSuite and was an amateur painter. Looking for something specific? Here you go! 00:07:26 Father of socialized medicine.  00:12:00 Drinking Crush It is safe.  00:15:43 Experiments for science can be risky.  00:21:40 Thrill-seeking adventures in small towns.  00:29:42 Making fun and mischief in childhood.  00:33:30 Tea in blue cans is popular. Our Advice! Everything in this podcast is for educational purposes only. It does not constitute the practice of medicine and we are not providing medical advice. No Physician-patient relationship is formed and anything discussed in this podcast does not represent the views of our employers.  The Fine Print! All opinions expressed by the hosts or  guests in this episode are solely their opinion and are not to be used as specific medical advice.  The hosts,  May and Tim Hindmarsh MD, BS Free MD LLC, or any affiliates thereof are not under any obligation to update or correct any information provided in this episode. The guest's statements and opinions are subject to change without notice. Thanks for joining us! You are the reason we are here.  If you have questions, reach out to us at doc@bsfreemd.com or find Tim and I on Facebook and IG. Please check out our every growing website as well at  bsfreemd.com (no www)  GET SOCIAL WITH US! Visit https://www.withkoji.com/@bsfreemd

Ms. Scofield and Mr. Lane the STEM Guy are back for real this time. They are dedicated to bringing you The Nailed It Wall every this week. So what do you say crush that Subscribe button and come enjoy their crazy positive love for education. There is never a dull moment for these two and you know they will leave yearning for more each week. This week they chat about being back again, their trip to ISTE, Philly Cheesesteaks and a lizard on the loose. That is right they caught a gigantic lizard in Ms. Scofield's classroom. Reason #1001 why teachers are not paid enough. They catch and release lizards back into the wild. I mean that is a story you have got to hear. 

In this podcast episode, Lauren discusses the various tech tools and software her company uses for communication, sales, marketing, and client services. She emphasizes the importance of investing in technology to improve efficiency and mentions specific tools like Loom, Whereby, Slack, Monday.com, HoneyBook, and Calendly. Lauren also talks about their use of Flodesk for email marketing, Buzzsprout for podcast uploading, and PodSqueeze for show notes and SEO optimization. She also mentions the use of G Suite, Miro, Adobe Creative Suite, Canva, Social Pilot, and Copy.ai for various aspects of client services and social media management.All of our affiliate links, if you choose to give them a try:Podsqueeze - https://podsqueeze.com/?ref=brandgoodtimeHoneyBook: http://share.honeybook.com/brandgoodtime - get 35% off your first yearFlodesk: https://flodesk.com/c/BRANDGOODTIME - 50% off your first yearFollow us on Instagram: @brandgoodtime @shesbusyafCheck out our services: www.brandgoodtime.comConnect with Lauren on LinkedIn: www.linkedin.com/in/laurenloretoTopics discussed: tech tools, software, communication, sales, marketing, client services, technology, efficiency, strategic team members, Loom, whereby, Slack, Monday.com, HoneyBook, Calendly, video screen sharing, recording, call communication software, Zoom, team management communication, project management software, questionnaires, invoicing, automation capabilities, scheduling sales calls, Flodesk, Klaviyo, Buzzsprout, podcast uploading, podcast show notes, SEO optimization, Pod Squeeze, transcription, titles, topics discussed, notable quotes, G Suite, email, collaboration, Google Docs, Google Sheets, Miro, Adobe Creative Suite, website wireframing, design, Canva, social media scheduling, Sprout Social, Social Pilot, Copy.ai, content creation, ideation

2328 Accessibility of Google Android and G Suite (Jul. 12, 2023) Show Notes Google continually introduces new features in their products to make them more accessible for people with disabilities. Hosts Nancy and Peter Torpey talk with Jyotsna Kaki, a blind Accessibility Analyst at Google about a number of the latest G Suite and Android … Continue reading 2328 Accessibility of Google Android and G Suite (Jul. 12, 2023) →

0:00 Google Doc Hack that Changes Notetaking0:12 A Game-Changing Hack with Long-Term Client Relationships0:36 Streamlining Weekly Meetings Using Google Docs1:17 Benefits: Centralized Note Storage for Enhanced Collaboration1:36 Benefits: Effortless Access to Up-to-Date Information2:04 Benefits: Efficient History Tracking2:24 Benefits: Consolidating Years of Notes into a Single Document for Seamless Knowledge Transfer2:52 Benefits: Harnessing Cross-Linking Functionality in Google Docs3:12 Unveiling Cutting-Edge Features in G Suite for Automated Transcripts and Advanced AI Integration3:40 Effortless Meeting Note Retrieval4:14 Exploring Essential Business Books and Their Impact on My Journey

0:00 Google Doc Hack that Changes Notetaking0:12 A Game-Changing Hack with Long-Term Client Relationships0:36 Streamlining Weekly Meetings Using Google Docs1:17 Benefits: Centralized Note Storage for Enhanced Collaboration1:36 Benefits: Effortless Access to Up-to-Date Information2:04 Benefits: Efficient History Tracking2:24 Benefits: Consolidating Years of Notes into a Single Document for Seamless Knowledge Transfer2:52 Benefits: Harnessing Cross-Linking Functionality in Google Docs3:12 Unveiling Cutting-Edge Features in G Suite for Automated Transcripts and Advanced AI Integration3:40 Effortless Meeting Note Retrieval4:14 Exploring Essential Business Books and Their Impact on My Journey

0:00 Google Doc Hack that Changes Notetaking0:12 A Game-Changing Hack with Long-Term Client Relationships0:36 Streamlining Weekly Meetings Using Google Docs1:17 Benefits: Centralized Note Storage for Enhanced Collaboration1:36 Benefits: Effortless Access to Up-to-Date Information2:04 Benefits: Efficient History Tracking2:24 Benefits: Consolidating Years of Notes into a Single Document for Seamless Knowledge Transfer2:52 Benefits: Harnessing Cross-Linking Functionality in Google Docs3:12 Unveiling Cutting-Edge Features in G Suite for Automated Transcripts and Advanced AI Integration3:40 Effortless Meeting Note Retrieval4:14 Exploring Essential Business Books and Their Impact on My Journey

About Andrew Toy:Andrew Toy is the President of Clover Health, where he is responsible for driving the vision for how technology and analytics can improve the lives of Clover's members. Andrew joined Clover from Google, where he coordinated enterprise activities for the Android team and ran Machine Learning, Enterprise Search, and Analytics for the G-Suite team. Before that, he was the CEO and co-founder of Divide, a company focused on creating a split between work and personal data on mobile devices, which was acquired by Google in 2014. He earned his BS and MS in Computer Science from Stanford University. About Carladenise Armbrister Edwards:Dr. Carladenise Armbrister Edwards has served as the Chief Strategy Officer at Henry Ford Health, a $6B private non-profit system in Southeast Michigan; Providence, a $26B Catholic healthcare system with over 50 hospitals across seven Western states; and Alameda Health System, a public hospital authority located in Oakland, California. As the principal advisor to the CEO and executive team, she has led system-wide strategic planning, M&A, and other partnership ventures, business development, clinical and operational transformation initiatives, government affairs, marketing, and communications, population health, and managed care contracting. Dr. Edwards also served as Founding President and CEO of Cal eConnect, Inc., a nonprofit corporation that governed California's electronic Health Information Exchange.Additionally, she has held executive leadership roles in Georgia's Department of Community Health, Florida's Agency for Healthcare Administration, and the US Department of Health and Human Services. Dr. Edwards joined Clover Health's Board of Directors in July 2022. Dr. Edwards holds a Ph.D. in Medical Sociology from the University of Florida, a master's degree in Education and Psychological Services, and a bachelor's degree in Sociology from the University of Pennsylvania. Things You'll Learn:Medicare Advantage is the perfect example of how to provide health equity, as it gives money and resources to prevent illness and treat illness in a personalized manner.Decentralizing care can make clinicians more efficient and help them perform at the top of their license with the help of technology and analytics.The current hospital experience could be more efficient and scary, but it can be fixed using different tools and models of care.Organizations like Clover must ensure everybody gets access to the care they need, taking into account their social, economic, and environmental factors.Structural barriers, such as the structure of insurance and societal values, often create a disincentive to providing care to those who need it most.Everyone can be part of health equity by taking care of themselves first.Hospitals should be places where we go for certain aspects of our healthcare, not all of them.  Resources:Connect with and follow Andrew Toy on LinkedIn.Connect with and follow Carladenise Armbrister Edwards on LinkedIn.Follow Clover Health on LinkedIn.Visit the Clover Health Website.

Youtube flagged my content for PII violations, but what did I do to get put in the penalty box? CISO's plan on investing more for cybersecurity over the next few years, new research from Nuspire indicates the growing spending trend. Mitiga has found some configuration issues with Gdrive and Gsuite, what should businesses know to defend themselves? Armorblox says brand impersonation is increasing, how much of a threat is this type of attack? Gigabyte hardware and firmware has been found to be shipped with embedded back doors, uh oh. The IDSA has produced some new research on the status of iam and strategy, what can we learn from that? And G2 has unbiased reviews on security tooling and solutions, what can you learn from visiting that site. Those points and more on this episode!

Hello and welcome back, my friend. In today's episode, I will be peeling back the curtain, and sharing with you - in a SUPER straightforward and uncomplicated way - the tech we use to run my 7 figure business.   We're talking about the kind of tech that allows me to run my business with the MOST amount of systemization automation but with the least amount of *tech wizardry* required, all for LESS than $150 per month!   (Psst… It's going to be far easier than you're thinking right now… scouts honour!)   What you'll learn:    The all-in-one software that allows us to create everything from my $1 million funnels to our membership portals, quizzes and forms (this one has to be my favourite!)   Our calendar and call system reminder we've been using since day dot, which is the ultimate wing-woman for busy business owners (you can get your hands on this one for as little as $16 per month)   A slightly newer piece of software we use that offers so many incredible perks, it quite literally blows my mind. This is the piece of gold that we use for client management, client tracking, lead tracking and SO much more   The reason why I don't like using Google Meets and the tried and true video conferencing platform I'll be sticking with for the foreseeable future    What software I use to reduce my team's workload and ensure all of our client contracts are always ready, automated and signed by the epic women coming into our programs   How we automate our workflows with just a few clicks and connect the software we use within my 7-figure business so that all of our tech works seamlessly with one another    A common piece of software you've probably already heard about, but that adds a very important touch of professionalism to your inbox   Two completely FREE but extremely powerful pieces of software I use to deliver our high ticket group coaching programs AND easily connect with our clients  So, if you're currently feeling a little lost in the *tech world* and are worried about how to successfully and simply incorporate new software into your business, this episode is going to be your saving grace!   (Some of the below links are affiliate links which means if you go on to purchase an offer, I may receive a commission. You will not get charged any extra as a result).   -        Gain Access to our Tech Stack:  Kartra: https://rosekirby.krtra.com/t/2n57XIRQo49c  Acuity: https://acuityscheduling.com/#gref Airtable: https://airtable.com/invite/r/kdF5HFd5 Zoom: https://zoom.us/  Xodo: https://xodo.com/  Zapier: https://zapier.com/  G-Suite: https://workspace.google.com/  Telegram: https://telegram.org/  Facebook: https://www.facebook.com/ -        Join the Freedom Accelerator® and dive into the High Ticket Evergreen Revolution: https://www.roseradford.com/accelerator  -        Sign 1-3+ clients a week on evergreen with my FREE training course: https://www.roseradford.com/stepup-podcast -        Visit my website: https://www.roseradford.com/ -        Follow me on TikTok: https://www.tiktok.com/@rose_radford -        Find me on Facebook: https://www.facebook.com/rosekirbycoach1 -        Find me on Instagram: https://www.instagram.com/iamroseradford/ -        Let's connect on LinkedIn: https://www.linkedin.com/in/rose-radford

It's Thursday and we have a full head of steam as we break down the latest NADA data report, talk about a big bump in worker happiness, and discuss Google's I/O announcements.As a part of their twice yearly report, NADA's most recent report reveals an increase in new-car inventory, but a decline in sales per dealership. The report also indicates varying market trends, hinting at potential improvements in 2023, and showing overall stable headcount growthNew-vehicle inventory rose to 1.7 million in 2022, a 50% increase from 2021Avg. number of new cars sold per dealership dropped by 8.5%, to 819 vehicles from 895 in the previous yearAverage of 102 new-vehicle and 137 used-vehicle sales per salespersonChief Economist, Patrick Manzi, anticipates less market constraint in 2023, expecting inventory to grow slowly and reach nearly 2.2 million units by year-end. He highlighted that inventory recovery was slower than expected in 2022.The average new-car retail sales price surged by 9.2% to $46,287 in 2022, largely due to inflation, total sales revenue per dealership slightly increased in 2022, with new vehicles accounting for 49.7% of total sales, used vehicles 38.3%, and service and parts sales 12%. The sales of new electric vehicles also surged by 61% Total dealership employment was up to 1.07 million, from 1.06 million,in 2021. The average number of employees per store was 64 last year, up from 63 in 2021Workers are on a happiness high, according to recent survey data from Conference Board, which reveals that satisfaction in the job market is at a 36 year high. The shift in work norms during the pandemic, particularly the rise of hybrid roles, and labor are credited for the happiness bumpThe survey found that those who voluntarily switched jobs during the pandemic and individuals working in hybrid roles are among the happiest workers.Men's job satisfaction was higher than women's in every component, particularly in areas such as leave policies, bonus plans, promotions, communication, and organizational culture.Despite the high levels of job satisfaction, looming concerns of a potential recession and recent layoffs at notable companies have increased anxiety about job securityGoogle just wrapped up its annual I/O event, dropping some new devices, AI integrations with G Suite, and a big change to search. One of the standout announcements is the introduction of AI-powered "snapshots'' to Google SearchAI “snapshots” will appear at the top of search results for certain queries to provide more context and users can further refine the information in the snapshot with follow-up questions.The feature is powered by Google's updated large language model (LLM) called PaLM 2 which brings improvements in reasoning, coding, and translation.This new model is already operational in 25 Google services, including the Bard chatbotGet the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/ Read our most recent email at: https://www.asotu.com/media/push-back-email ASOTU Instagram: https://www.instagram.com/automotivestateoftheunion

“You save yourself a lot of administrative time by being organized up front by setting up a system and a space to be organized.” This episode is sponsored in part by Doobert.com, and Maddie's Fund. In this episode, Stacy talks with Dara Sklar, the founder of Synced with Dara and producer of the Get Productive with G-Suite program. Dara's work focuses on helping people streamline their work processes, which allows them to become as efficient and productive as possible. In chatting with Stacy, Dara talks all about Google Workspace (formerly G Suite). She describes how organizations and small nonprofit groups can utilize this set of communication and productivity apps to become more efficient. Dara also provides tips on managing passwords through LastPass and emails through filtering and archiving. She further discusses her program Get Productive with G-Suite, an online course that serves as a comprehensive, step-by-step, way of learning to use Google tools, apps, and integrations. To learn more about Dara and her work, visit her website. You can learn more about Get Productive with G Suite and Top 40 Time-Saving Google Hacks on her website as well.

Episode #249. About Dara Sklar: Dara Sklar is a lifelong entrepreneur. No, really - from selling kisses to her parents at six years old, to becoming self-employed at twenty-six - Dara has been through a lot! You may know her as the Google Guru, with over 3500 students in her wildly popular course "Get Productive with G Suite".And with all that perspective and experience, it's no wonder she loves to help other small business owners get and stay organized so they can run more efficiently, using the Google suite of tools they already know, love, and are (probably already) paying for!She's also the friend you call for tech help - excited to jump in and show you time-saving tips and hacks that you'll wish you knew sooner.When she's not at her computer, you can find her on the squash court, mountain bike trails or ski hill... or sipping a good glass of wine or craft beer!Connect with Dara SklarWebsiteInstagramFacebookFavorite Quotes“There was no way I could have set my business up right the first time. And so I kind of had to roll with the punches. And then sometimes you get busy and things get messy. So my best piece of advice for people in that scenario is to just actually say, okay, who am I today? What are the needs of my business today?”“One of my favorite things to do is to keep the inbox an action-oriented place. Meaning when there are emails in the inbox, it's because I have to do something with them.”“We need to keep it a little bit of a sacred space and ask: what's the point of our businesses? Are we here to make money? Are we here to serve the world? We're not necessarily here to consume or to read newsletters or whatever. Those can be secondary activities. And so the action-orientedness comes with anything that moves your business forward or serves the people that you're here to serve.” In This Episode You'll Learn:Common mistakes when using GoogleThe beauty of data and storageHow to get rid of the visual clutter in your digital workspaceUsing your Gmail inbox as a task for project managementTaking ownership of your inbox through labels and archivingHaving an overall business philosophy of what data and systems you need to take away, retain and absorbMentioned on the Show:Top 40 Google Hacks You'll Wish You'd Been Using All AlongLove the show? Then why don't you:Leave us a review on Apple Podcasts.Subscribe to the show.Tag us on Instagram @go.to.gal or Jaclyn @jaclyn_mellone and let us know what you think or what and who you'd want to hear on the show!Want to become a Gal Pal? Head on over to this link to Become a Go-To Gal Podcast Insider

Pre-show: Two is one, one is none. Zoom F3 USBPre2 MixPre-3 Follow-up: Cleaning apps and “launch services” launchd Launch Control A hint more on Casey’s frivoLiss ethernet project Many recommendations for Monoprice slim 6A patch cables Jonathan Litt reminds us about fire stops PoE “medusa” cables exist, for USB-C and barrel plugs Why bother with ethernet at all? (via Andrew Larson) Millimeter-wave IPv6 Pi-Hole NAT On USB-C KVMs and the Studio Display (via Alex) Magic cable Demonstration (YouTube timestamp link) GSuite is now free for “personal use” Casey’s Fastmail referral link Apple Fitness+ “Studio Tour” iJustine Etalk KCAU-TV John on “filling your TV” Quinn Nelson’s Rivian and bad controls Quinn’s Instagram video (seek to 1h10m47s) 2001 Buick Apple Pre-Announces Accessibility Enhancements Shelly Brisbin’s take TextSniper ADB #askatp: Is there any bespoke music app for listening to concerts? (via Bill Steinbach) Live Phish Barrowclift’s iOS Music Player Showcase What Safari extensions are we running and recommend? (via Robert Bateau) John Safari Reload Button Safari Keyword Search Instapaper Downie Hush Fixarriffic NetNewsWire Marco 1Password 1Blocker Casey Noir (App Store link) StopTheMadness Super Agent Vinegar (App Store link) How does one remember how one enrolled in a service? (via Brian Hamilton) Ashley Bischoff’s idea Post-show: Casey’s Ethernet adventure continues Sponsored by: Squarespace: Make your next move. Use code atp for 10% off your first order. Trade Coffee: Incredible coffee delivered fresh from the best roasters in the nation. Get $30 off your first order. Linode: Instantly deploy and manage an SSD server in the Linode Cloud. New accounts get a $100 credit. Become a member for ad-free episodes and our early-release, unedited “bootleg” feed! Become a member!