Podcasts about value proposition design

Nolan and Kelli discuss tech job search strategies, emphasizing proactive networking over mass applications., and recommend targeted outreach with concise value propositions that highlight business impact. They stress building relationships both inside and outside your company, maintaining professional connections, and adapting to a job market that increasingly demands quantifiable contributions.*Email us your questions or topics for Kelli & Nolan: hrheretics@turpentine.coFor coaching and advising inquire at https://kellidragovich.com/HR Heretics is a podcast from Turpentine.—

SummaryThe conversation explores three main topics: business model resilience, AI, and environmental sustainability. The accessibility and democratisation of AI tools have made a significant impact on innovation and value creation. AI has the potential to propose better value propositions and even replace human managers. The integration of AI tools in consulting processes has resulted in faster results and improved efficiency. However, the development of better value propositions through the integration of different data sources is still a work in progress. In this conversation, Alex and Dominic discuss the potential of AI in innovation and business processes. They explore the idea of using AI to automate customer interviews and the impact it can have on the speed and efficiency of innovation. They also touch on the importance of environmental sustainability and the need for new business models that harmonize profit and impact. The conversation concludes with a discussion on the challenges and opportunities of AI and the importance of regulation.Keywordsbusiness model resilience, AI, environmental sustainability, accessibility, democratisation, innovation, value creation, value propositions, AI tools, consulting processes, data sources, AI, innovation, business processes, customer interviews, speed, efficiency, environmental sustainability, business models, profit, impact, regulationTakeawaysThe accessibility and democratization of AI tools have revolutionized innovation and value creation.AI has the potential to propose better value propositions and even replace human managers.The integration of AI tools in consulting processes has resulted in faster results and improved efficiency.The development of better value propositions through the integration of different data sources is still a work in progress. AI can greatly speed up the innovation process by automating tasks like customer interviews.Businesses need to embrace environmental sustainability and find new business models that harmonise profit and impact.Financial sustainability and resilient revenue models are crucial for the success of a business.Experimentation with pricing and revenue streams is essential for business growth.The rapid pace of change in AI presents both challenges and opportunities for entrepreneurs and innovators.Regulation is necessary to ensure the responsible and ethical use of AI.About Alex OsterwalderAlex Osterwalder is ranked in the top 10 on the Thinkers50 list of management thinkers worldwide. He is passionate about simplifying the complex challenges that today's leaders face. Along with Yves Pigneur, he invented the Business Model Canvas and other practical tools, which are now used by millions of practitioners around the globe.Strategyzer, the company Alex co-founded, provides technology-enabled innovation services to leading organisations, including Colgate-Palmolive, MasterCard and Merck. Alex spends most of his time advising leaders on how to scale their innovation efforts and get results. They already have the assets but lack the organisational design and innovation culture.His books include Business Model Generation, Value Proposition Design, Testing Business Ideas, The Invincible Company, and High-Impact Tools for Teams. Together with his children he created Biz4Kids, a comic book to promote entrepreneurship.Chapters02:22 The Impact of AI on Innovation and Value Creation05:10 The Potential of AI in Proposing Value Propositions10:42 Challenges in Developing Better Value Propositions with AI30:30 Harmonising Profit and Impact: The Future of Business...

Bio   David is known for his ability to deliver inspiring and thought-provoking presentations that challenge audiences to think differently about innovation and product development. His keynotes and workshops are engaging and interactive, with a focus on real-world examples and case studies. David's message is relevant for entrepreneurs, executives, and organizations of all sizes and industries, and he illustrates concepts live on stage to leave attendees with concrete tools and techniques they can use to drive innovation and growth in their own business.   Interview Highlights 02:00 Early Startups 02:45 Dealing with uncertainty 04:25 Testing Business Ideas 07:35 Shifting mindsets 11:00 Transformational leadership 13:00 Desirable, viable, feasible 14:50 Sustainability 17:00 AI 22:50 Jobs, pains and gains 26:30 Extracting your assumptions 27:30 Mapping and prioritisation 28:10 Running experiments   Social Media   LinkedIn:  David Bland on LinkedIn Website:  davidjbland.com Company Website: Precoil YouTube: David Bland on YouTube     Books & Resources   ·         Testing Business Ideas: A Field Guide for Rapid Experimentation (The Strategyzer Series): David J. Bland, Alex Osterwalder ·         Assumptions Mapping Fundamentals Course: https://precoil.teachable.com/p/assumptions-mapping-fundamentals/ ·         The Invincible Company: How to Constantly Reinvent Your Organization with Inspiration From the World's Best Business Models (The Strategyzer Series): Alexander Osterwalder, Yves Pigneur, Alan Smith, Frederic Etiemble ·         Value Proposition Design: How to Create Products and Services Customers Want (The Strategyzer Series): Alexander Osterwalder, Yves Pigneur, Gregory Bernarda, Alan Smith, Trish Papadakos ·         The Lean Startup: How Constant Innovation Creates Radically Successful Businesses: Eric Ries ·         Interviewing Users: How to Uncover Compelling Insights- 2nd Edition, Steve Portigal ·         The Mom Test: How to Talk to Customers & Learn If Your Business Is a Good Idea When Everyone Is Lying to You, Rob Fitzpatrick ·         Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers (The Strategyzer Series): Alexander Osterwalder, Yves Pigneur ·         The Four Steps to the Epiphany: Successful Strategies for Products that Win: Steve Blank   Episode Transcript Intro: Hello and welcome to the Agile Innovation Leaders podcast. I'm Ula Ojiaku. On this podcast I speak with world-class leaders and doers about themselves and a variety of topics spanning Agile, Lean Innovation, Business, Leadership and much more – with actionable takeaways for you the listener. Ula Ojiaku   Hello everyone. I'm really honoured and pleased to introduce David Bland as my guest for this episode. He is the best-selling author of the book, Testing Business Ideas, and he's also the Founder of Precoil, an organisation that's focused on helping companies to find product market fits using Lean Start-up, Design Thinking and Business Model Innovation. He's not a newcomer to the world of Agile as well. So, David, it's an honour to have you on the Agile Innovation Leaders Podcast. Thank you so much for making the time. David Bland   Yeah, thanks for inviting me on, I'm excited to be here. Ula Ojiaku   Right. So, where I usually start with all my guests, because personally, I am interested in the story behind the person - are there any happenings or experiences that have shaped you into who you are today? David Bland   Yeah, I think through childhood, dealing with a lot of uncertainty and then ended up going to school for design. I thought I was going to go a different career path and then at the last moment I was like, I want to really dig into design and I think people were sort of shocked by that, with the people around me, and so I really dove into that and then I came out of school thinking, oh, I might join a startup and retire in my mid 20s, because this is a .com craze, everyone was making all this money. Obviously, that didn't happen, but I learned a lot at the startups and I was introduced to Agile really early on in my career at startups because we had to go really fast and we were in a heavily regulated industry so we couldn't break stuff and we had to have kind of processes and everything. I did that for a while and then I realised, wow, there were some people that could learn from my mistakes, and so we kind of switched coasts. So we were near Washington DC for a while, and then we moved to the San Francisco Bay Area, and I started working with companies there, and I was like, well, let me see if I can just really dig in, help people learn how to apply stuff and coach them through it, and that was around 2010 or 2011 or so, and I've been doing it ever since, and I think why I love it so much is that it kind of helps people deal with uncertainty, gives them a process to deal with uncertainty, and at the same time, I have a hard time with uncertainty. So maybe it's kind of a little bit therapeutic for me to help others deal with uncertainty as well. So yeah, I just love what I do. Ula Ojiaku   And so you mentioned you don't like uncertainty, but helping other people deal with uncertainty helps you, that's interesting. Do you want to expand on that? David Bland   I mean, I very much like my routines and everything, and I feel like I come at it from a process point of view. So when I'm dealing with uncertainties, like, oh, what kind of process can I apply to that? So I feel a little better about things, even though there's a lot of stuff outside my control, at least I can have kind of a process. So I feel as if, when I'm dealing with people, I feel all of this anxiety, they're working on a new idea, they're not sure if it's going to be any good or not, giving them a process to work through it together, I don't really tell them if their idea is going to be good or not because who am I to judge their ideas most of the time? It's more about, well, here's a process you can apply to all that stuff you're working through and maybe you can come up to some sort of investment decision on whether or not you should go forward with that idea. So I feel as if my demeanour and everything comes off as someone that you're like, oh, I can talk to this guy and he's actually going to respect me, and so I feel like my style plus the uncertainty bit fits together really well. So I have a style where I come into orgs and say, you have a lot of uncertainty, here's a process, you're going to be fine, we're going to work through it together and it tends to work out pretty well. Ula Ojiaku   What comes across to me is that you give them tools or a process to help them hopefully come to an evidence-based conclusion without you having to share your opinion, or hopefully they don't have to have personal opinions imposing on whatever conclusion that is.   David Bland   Yeah, it's just a process.   Ula Ojiaku   And so what put you on the path to writing the book Testing Business Ideas, I was one of your students at the masterclass you and Alex Osterwalder ran during the covid lockdown, and you mentioned during that session, I don't know if you remember, that you probably went for a retreat somewhere, or you went on a hike as part of the writing process and that Alex gave you a hard time or something, so can you share your version of the story? David Bland   Oh yeah, I mean it was a joy writing with him. I think one of the difficult times for me writing that book…So first Alex approached me writing it and eventually, I mean initially it was just going to be me and then I mean he needed to be involved and so he played a big role strategically in helping me kind of think about the book writing process because I've never written a book like this and then also had it published and also did the whole four colour landscape style, very visual book. It's not that you just write an outline and then you start putting in words, it's a very different process. So yeah, he pushed me a little bit during that process, I would say, he would challenge some of my ideas and say like, are you explaining this in a way that where people can understand, you know? And so I feel as if it was a very productive process writing the book with him. It took about a year I would say. I think the way it came about was it was pretty much from my coaching, born out of my coaching, because I was helping companies with a lot of uncertainty, early stage ideas and they would say well we're now going to have interviews and we're going to do surveys and we're to build the whole thing. And it's like, well, there's other things you could do that are beyond interviews and surveys. And so he and I were continuously talking about this, and it's like, well, if people are only comfortable doing interviews and surveys they're not going to address all their risk, they're going to address a part of their risk, but not, you know, there's so much more they can do. And so, we started thinking about, well, is there a book that we could put that together and give people a resource guide? So, it's more like a textbook or almost something you would read in a university. My editor, I just spoke to him a couple weeks ago, he's like, this is required reading at Stanford now, and some other places in the university programs. And so it's very much like a textbook, you know, but the reason we wrote it was, you know, to help people find a path forward, to find a way to go and de-risk what they're working on. And so I felt it was very ambitious to put that all into a book, and of course, it has some flaws, but I think for the most part, it does the job, and that's why it's been really successful.   Ula Ojiaku   It is, in my experience, very well laid out. It takes a lot of work to distill these ideas into something that seems simple and easy to follow. So I do concur, it's been very helpful to me as well and the ideas. In your book, in the flap, it says, okay, the number one job as an innovator, entrepreneur, a corporation, is to test your business ideas to reduce the risk of failure. And I think you've alluded it, you've kind of touched on that in explaining how your career has gotten you where you are today. But what, in your experience, do you find leaders and organisations missing the most when it comes to testing ideas? David Bland   I think it's hard to unwind it all, because it goes back to how do you become a leader. And so, at least in Western, in the United States anyway, where I do some of my work, I feel as if it's very egocentric, it's very about what I can do and what I know. So there's a progression of becoming a leader where you grow up in an organisation because you have the answers, or at least you're able to convince people you know the answers, and then you're promoted and keep being promoted. And so when I'm coming in and saying, well, we might not know the answers, or we might need to test our way through and find the answers, it almost goes against that whole kind of almost like worldview you've built up or someone has built up over the years where it's about me. It has to be more than just about you as a person. It's like how do you enable leaders around you and how do you create more leaders around you and all that. And so I think where there's contradiction is this idea of, okay, I'm promoted to where I am because I have the answers, but now I want to enable people to test their way through things and find answers, and you almost need a feedback loop there of somebody that's willing to say, look, do you understand how you've unravelled some of this or how you've undermined things by saying, well, I know this is a good idea, so build it anyway. Or, that's not the test I would have ran, I would have done this other thing. You give people almost the benefit of your opinion, but they take it as marching orders, whether you realise it or not, and then it becomes this core of, why am I running tests at all because my leader is essentially going to tell me what to build. And so I think there's just some unpacking a bit of, well, I searched for the right answer in school and I was rewarded for that, and I went into business and I was rewarded for the right answer, and now we're telling you, there might not be a right answer, there are multiple right answers, and different paths and choices. And I think sometimes leaders have a hard time with that because it almost contradicts everything they've done in the past to be successful. Ula Ojiaku   So, what I'm hearing you say David is that in terms of, even before we get testing the ideas, please correct me if I'm wrong, it's that there needs to be a mindset shift, a paradigm shift of, you know, what leadership is all about, it's no longer going to be about the person who knows the way, who knows all the answers and tells people what to do, but moving from that to saying, hey, I recognise I have limits and I may not have all the answers and I empower you all for us to work together to test our way to find what the right path or direction would be. David Bland   Yeah, it's more about your leadership style and accountability. I think you severely limit what an organisation could do if everyone's relying on you for the answers. It's going to be really tough to scale that because if all answers have to come through you, then how do you scale? But also, it goes from transactional to transformational in a way. So transactional is, it's very much like, well, I want you to do something by this date on time, on budget, and on scope, and then basically hold you accountable to doing that, and then there's a very transactional level of leadership there. It's like, I asked you to do this thing, or told you to do this thing, you did this thing, so therefore I trust you. Where I'm trying get a bit deeper is, you know, well can you say, well, how do I empower a team to go find out what needs to be built, or if there's a real problem there, and then have them give me an account of, oh, we're making progress towards that, or you know what, we shouldn't go forward with this because this isn't worth pursuing, nobody has this problem, et cetera, and respecting their wishes or at least having a conversation about that. And so I think it does require a little bit of leadership. Looking at your style, looking at the words you use, looking at how you lead teams through uncertainty, which could be a little different than ‘I need this thing by this date and keep it under this cost and this scope' It's more about, well, we have an idea, we're not sure there's a market for it, can we go test that and see if there is and if it's viable for us and if we can actually do it? And it's a little different leadership style, and I think if you apply a transactional leadership style to trying to lead people through uncertainty, it just backfires, because it's very much like, run these experiments by this date, it doesn't empower the teams to be able to give an account of how they're addressing the risks. It's sort of a learning moment for leaders to say, oh, this leadership style that's worked really well for me in the past may not actually work really well for me here, it may work against me here in trying to drive out the uncertainty of this thing that we're trying to do. Ula Ojiaku   So if I may just build on your response to the question. What, in your experience, has helped, or could help, a leader who's used to, and has been in the past up until now rewarded for that transactional leadership, to make the switch to a transformational leadership? David Bland   I think asking them what they're worried about. I know people try to project confidence like they have the answers, but they don't, and so being able to be open, even if it's just a one-on-one, to say hey we have this thing where we think it might be a new business line or something that we're working on that's relatively new that we haven't done before, which is a lot of my clients, they're trying to do something that they haven't quite done before. It may not be too far away from what they're good at, but far enough away that they're worried, they're worried that it's not going to work. And so I try to get them and talk about what's keeping you up at night, what is worrying you about this, and then usually in the back of my head I'm saying, okay, what can I map that to? So I love the desirable, viable, feasible framing. I use it a lot from design thinking, user centre design. So if they're worried about the customer or there's not enough, you know, there's not really a job to be done there, I map that back to, okay, he's worried about desirability or she's worried about desirability. And if they're talking about, oh, we don't know if people will pay enough for this, or if we can keep costs low enough, you know, that's like I map it back to viability, right? And then if it's more about, I actually don't know if we're organised well enough as a company to do this and really execute on it and I map it back to feasibility. And then from there, it's more like, well how will we go test that since you're worried about it, rather than just build the whole thing and launch and see what happens. And so I try to kind of, I'd be really careful of the words I'm using and I'm trying to coach them into a moment where it's okay, just let's be open and transparent that it's not just about executing a bunch of things and then we're okay. It's more about, you know, what are we worried about and then how do we go address those worries sooner versus later. And so I try not to come at them with a bunch of canvases and a bunch of mapping tools and a bunch of stuff that would make them feel defensive because one, they probably have not had experience with those, and two, it's like, oh, this consultant's more interested in the tools than helping me, you know. So I try to use words that really kind of get at, what are you worried about and then how can we go test that and then kind of back away into the process from there? Ula Ojiaku   Well, it does seem like you apply quite some psychology to the whole approach, because it's really about meeting people where they're at. And I am, just back to your point about viability, desirability and feasibility. There is a school of knowledge, I mean, you are the expert here, so I'm deferring, but there's a school of knowledge that would add also like the sustainability parts to it. Or do you think it's separate from those attributes when you're looking at ideas? David Bland   Yeah. Well, I work on a lot of sustainable projects at the moment. Well, even over the last several years I've been working on companies trying to be more sustainable. So companies are manufacturing phones, they want their phones to be all recyclable materials, they want fully recyclable phones let's say. So I'm working on very cutting edge sustainability projects, but I still don't introduce it as another circle because I'm trying to keep it very simple. And so I know there are different flavours of it. I know some people add sustainability, some people add adaptability, some people add ethics, usability. Before I know it, it's just, you end up with seven circles and different themes, so I really try to keep it very simple. Even Alex and I talk about adaptability, because that was a theme that didn't quite make it into the book, but he talks about it in The Invincible Company, which is the book he wrote immediately after the one we wrote together. So I have ways of addressing those things, but I don't necessarily want to add a bunch of extra themes, because I feel like it's already challenging people with a bunch of ‘ility' words. I noticed they get confused even with the three. No matter how well I explain it, I'll see things like, things that are about building it, and reframed as desirability, and I'm like no, no, that isn't about the customer. I mean yes, of course we have to build what they need, but building it is more about feasibility. So even with the three I see people get confused so I just try to stick to the three as best I can, but basically we go into sustainability projects, still using those three, with sustainability top of mind. So I don't really call it out as a separate theme but I certainly take it into consideration when we're working on those projects.   Ula Ojiaku   Okay, just keeping it simple. Okay, thanks for that, David. So there are some instances where the people will consider probably are outliers to the known proven principles of design thinking, of product development, customer discovery. And I can't remember, I mean, I would have attributed it to the person, but I was just reading a tweet from someone who is known in the product development world and he was saying that if, he wouldn't have guessed that with the advent of or the popularity of Generative AI, that ChatGPT, according to his books, you know, broke all the rules of products, discovery products, development in the sense that there, and I wasn't aware that they were, Open AI was doing lots of market research to say, hey, what do you want from an AI assistant or Generative AI? But within months of releasing it to the public, they gained millions of users. So what's your thought on this? Would you say it was an outlier or is it that there were some principles working in the background that we are not aware of? David Bland   I imagine there's a lot going on we're not aware of. It reminds me of the older conversations about the iPhone. There was this air of, Steve Jobs had this single brilliant idea about the iPhone and then willed it into being and then everyone, it was wildly successful, right? But I look at, even like the first iPhone as, in a way it was kind of a minimum viable product. I mean, the hardware was pretty solid, but the software, the OS was not. I mean, it didn't have really basic stuff that we would expect that we had on other things like Blackberries at the time. You couldn't copy and paste, there were some things that were missing and people viewed it as a toy and they kind of laughed at it, you know, and then they iterated on it. I would say it was about iPhone three or four, by the time they really started to get market fit with it, and then you see, you know, people you wouldn't expect with iPhones with their iPhone. You're like, wait a second, that person has an iPhone. But that took a while, you know. And I think with Open AI, it's kind of a, we're still in the early stages of a lot of this, I feel, and I'm not really sure how it's going to shake out, but I imagine, you know, they seem to be very iterative about how they're going about it, you know. So I don't know how they went about the creation of it at first, but I feel as if at least now they're taking feedback. They're not just building stuff people are asking for, but they're looking at, well these people are asking for this, but why are they asking for it and what are they trying to achieve and how might we achieve that by releasing something that solves for that. And that's kind of your job, right? It's not just to build what people ask for. It's more about getting to the need behind what they're asking for, and there might be a more elegant way to solve for what they're asking for. But there's also some backlash with AI. So I see some things happening where a lot of my corporate clients have just banned it at the firewall, they don't want their employees even accessing it. They want to keep it within the company walls, so to speak, which is going to be kind of challenging to do, although there are some solutions they're employing to do that. I also see people taking it and, you know, interviewing fake users and saying, I can validate my idea because they asked OpenAI and it said it was a good idea, so I don't have to talk to customers. And it's like, okay, so they're taking some kind of persona from people and kind of building up a thing where you interact with it, and it seems very confident in it. It seems very confident in its statements. Like, that's the thing that I've noticed with OpenAI and a lot of this ChatGPT stuff is that it can be like really confidently wrong, but you find security in that confidence, right? And so I do see people saying, well I don't have to talk to customers, I just typed in ChatGPT and asked them. And I said, this is the kind of customer, what would that customer want? And it can literally generate personas that can generate canvases. It can do a lot that makes you seem like they are good answers. You could also just click regenerate and then it'll come up with really confident, completely different answers. So I think there's still a way where we can use it to augment what we do, I'm still a big believer in that, because I think it's really hard to scale research sometimes, especially if they have a small team, you're in a Startup. I think we can use AI to help scale it in some ways, but I think we just have to be careful about using it as the single source of truth for things because in the end it's still people and we're still, find all the tech problems, still people problems. And so I think we have to be careful of how we use AI in Agile and research and product development in general. Ula Ojiaku   Completely agree, and the thing about being careful, because the AI or the model is still trained at the end of the day by humans who have their blind spots and conscious or unconscious biases. So the output you're going to get is going to be as good as whatever information or data the person or persons who trained the model would have. So what I'm still hearing from you if I may use Steve Blank's words would be still get out of the building and speak to real customers. I mean, that could be a starting point or that could be something you augment with, but the real validation is in the conversation with the people who use or consume your products. David Bland   I think the conversations are still important. I think where it gets misconstrued a bit is that, well people don't know what they want, so we shouldn't talk to them. I think that's an excuse, you should still talk to them. The teams that I work with talk to customers every week quite often, and so we want that constant contact with customers and we want to understand their world, we want to find new insights, we want to find out what they're trying to do and trying to achieve, because sometimes that can unlock completely new ideas and new ways to make money and new ways to help them. I think this idea of, well, we can't talk to customers because we don't have a solution ready or we can't talk to customers because they don't know what they want, I feel as if those aren't really the reasons you should be talking to customers. With discovery, you're trying to figure out the jobs, pains and gains, test value prop with them, continue to understand them better. And if you pay attention to your customers, there's this great Bezos quote, right. If you pay attention to your customers and your competitors are paying attention to you, you're going to be fine because you are, they're getting lagging information, right? You're really deeply connected to your customers, and so I just think we've somehow built this culture over time where we can't bother customers, we can't confuse them, we can't come to them unless we have a polished solution and I think that's becoming less and less relevant as we go to co-creation. We go more to really deeply understanding them. I think we have to be careful of this culture of we can't bother them unless we have a polished solution to put in front of them, I don't think that's where we're headed with modern product management. Ula Ojiaku   And someone might be saying, listening to, whilst I've gone through your masterclass, I've read your book, but someone might say, well, do you mean by jobs, pains and gains with respect to customers? Could you just expand on those, please? David Bland   Yeah, if you look at the, so my co-author Alex Osterwalder, if you go back to the book before Testing Business Ideas, there's a Value Proposition Design book where we have the value prop canvas. If you look at the circle in that book, so the tool kind of has a square and a circle, and we usually start with a circle side, which is a customer profile. And with the profile, you're really trying to think of a role or even a person, you're not trying to do it at the org level, you're trying to think of an actual human being. And in that, we kind of break it down into three sections. One is customer jobs to be done. So you can think about, you know, one of the functional, usually functional jobs that tasks are trying to do, you could also weave in, you know, social jobs, emotional supporting, it can get really complicated, but I try to keep it simple. But one way to find out those jobs is by talking to customers, right? Then next are the pain points. So what are the pain points that customers are experiencing, usually related to the jobs they're trying to do. So if they're trying to do a task, here's all the stuff that's making it really hard to do that task. Some of it's directly related, some of it's tangential, it's there, it's like these impediments that are really, you know, these pains that they're experiencing. And then the third one is gains. So we're looking for what are the gains that can be created if they're able to either do this task really well, or we're able to remove these pains, like what are some things that they would get out of it. And it's not always a one to one to one kind of relationship. Sometimes it's, oh, I want peer recognition, or I want a promotion, or, you know, there are some things that are tangential that are related to gains, so I love that model because when we go and we start doing discovery with customers, we can start to understand, even in Agile right. If we're doing discovery on our stories, you know, we're trying to figure out what are they trying to achieve? And then is this thing we're about to build going to help them achieve that? You know, what are the pains we're experiencing? Can we have characteristics or features that address these big pain points they're experiencing? And then let's just not solely focus on the pains, let's also think about delighters and gains and things we could do that like kind of make them smile and make them have a good day, right? And so what are some things that we could do to help them with that? And so I love that framing because it kind of checks a lot of the boxes of can they do the task, but also, can we move the pains that they're experiencing trying to do it and then can we can we help create these aha moments, these gains for them? Ula Ojiaku   Thank you, and thanks for going into that and the definitions of those terms. Now, let's just look at designing experiments and of course for the listeners or people if you're watching on YouTube, please get the book, Testing Business Ideas, there's a wealth of information there. But at a high level, David, can you share with us what's the process you would advise for one to go through in designing, OK yes, we have an idea, it's going to change the world, but what's the process you would recommend at a high level for testing this out? David Bland   At a high level, it's really three steps. The first is extracting your assumptions. So that's why I like the desirable, viable, feasible framing. If you have other things you want to use, that's fine, but I use desirable, viable, feasible and I extract. So, what's your risk around the market, the customer, their jobs to be done, the value prop, all that. Viability is what's your risk around revenue, cost, can you keep cost low enough, can you make money with this in some way, make it sustained? And then feasibility is much more, can you do it, can you execute it, are there things that prevent you from just executing on it and delivering it? So that step one is just extracting those, because this stuff is usually inside your head, you're worried about it, some of them might be written down, some of them might not be. If you're in a team, it's good to have perspectives, get people that can talk to each theme together and compromise and come together. The second part of the process is mapping and prioritisation. So we want to map and focus on the assumptions that we've extracted that are the most important, where we have the least amount of evidence. So if we're going to focus experimentation, I want to focus on things that make a big difference and not necessarily play in a space that's kind of fun to play in and we can do a bunch of experiments, but it doesn't really pay down our risk. And so I like focusing on what would be called like a leap of faith assumption, which I know Eric Ries uses in Lean Startup, it also goes back to probably like Kierkegaard or something, and then Riskiest Assumption is another way you can frame it, like what are the Riskiest Assumptions, but basically you're trying to say what are the things that are most important, where we have least amount of evidence. So that's step two, prioritisation with mapping. And then step three is running experiments. And so we choose the top right, because we've extracted using the themes, we have desirable, viable, feasible. We can use that to help match experiments that will help us pay down the risk, and so I always look for mismatch things. Like you're not going to pay down your feasibility risk by running customer interviews, that doesn't help you whether or not you can deliver it. So making sure that you're matching your risk, and that's kind of where the book plays in mostly because we have 44 experiments that are all organised by desirable, viable, feasible, and then we have like cost, setup time, runtime, evidence, strength, capabilities. There's like a bunch of kind of information radiators on there to help you choose, and so we basically run experiments to then go and find out, you know, are these things that have to be true, that we don't have a lot of evidence to prove them out, are they true or not? And so we start then using this process to find out and then we come back and update our maps and update our artefacts, but that's kind of the three step process would be extract, map and then test.   Ula Ojiaku   Thank you. Would you say that there is a time when the testing stops? David Bland   I would say it never completely stops, or at least hopefully it doesn't completely stop. Even if you're using discovery and delivery, I find that usually in the beginning there's a lot of discovery and maybe a little bit of delivery or almost no delivery, and then as you de-risk you have kind of like more delivery and then a little bit less discovery. And then maybe if you're in a kind of repeatable mode where you're trying to scale something there's a lot of delivery and a little bit of discovery, but where I get really nervous are teams that kind of have a phase or a switch and they say, okay, we've done all the discovery now we're just going to build and deliver. I feel as if that constant contact with customers, being able to constantly understand them, their needs are going to change over time as you scale, it's going to change things, and so I get really nervous when teams want to just kind of act like it's a phase and we're done with our testing, right, we're done with our discovery. And I feel great organisations are always discovering to an extent. So it's just really finding the balance with your teams and with your orgs, like how much delivery do you have to do? How much discovery do you need to kind of inform that delivery? So ideally it doesn't stop, but the percentage of discovery you're doing in testing will most likely change over time. Ula Ojiaku   So in the world of Agile, Agile with a capital A in terms of the frameworks that originated from software development, the role of the Product Owner/Product Manager is typically associated with ensuring that this sort of continuous exploration and discovery is carried out throughout the product's lifecycle. Do you have any thoughts on this notion or idea? David Bland   I think there's always some level of risk and uncertainty in your backlog and in your roadmaps. So people in charge of product should be helping reduce that uncertainty. Now, it's usually not on their own, they'll pair with a researcher, maybe a designer. They might even be pairing with software developers to take notes during interviews and things like that to socialise how they're paying down the risk. But I think if you look at your backlog, you're kind of looking at middle to bottom and saying, oh, there's a lot of uncertainty here, I'm not really sure if you should even be working on these. So part of that process should be running discovery on it, and so I try to socialise it. So if you're in your Standups, talk about some of the discovery work you're doing, if you're in planning, plan out some of the discovery work you're doing, it's just going to help you build this overall cohesive idea of, well, I'm seeing something come in that I have to work on, but it's not the first time I've seen it, and I kind of understand the why, I understand that we did discovery on it to better understand and inform this thing and shape what I'm about to work on, and so I think it helps create those like touch points with your team. Ula Ojiaku   Thank you for that, David. So let's go on. There is, of course, your really, really helpful book,  personally I have used it and I've taken, I've not done all the experiments there, but definitely some of the experiments I have coached teams or leaders and organisations on how to use that. But apart from Testing Business Ideas, are there other books that you have found yourself recommending to people on this topic? David Bland   Yeah, I think there's some that go deeper, right, on a specific subject. So for example, interviews, that can be a tool book itself, right, and so there's some great books out there. Steve Portigal has some great books on understanding how to conduct interviews. I also like The Mom Test, well I don't like the title of the book, the content is pretty good, which is basically how to really do a customer interview well and not ask like, closed-ended leading bias questions that just get the answers you want so you can just jump to build, you know. So there are some books I keep coming back to as well. And then there's still some older books that, you know, we built on, foundationally as part of Testing Business Ideas, right? So if you look at Business Model Generation from Alex Osterwalder, Value Prop Design, the Testing Business Ideas book fits really well in that framework. And while I reference Business Model Canvas and Value Prop Canvas in Testing Business Ideas, I don't deep dive on it because there's literally two books that dive into that. A lot of the work we've built upon is Steve Blank's work from Four Steps to the Epiphany and I think people think that that book's dated for some reason now, but it's very applicable, especially B2B discovery. And so I constantly with my B2B startups and B2B corporations, I'm constantly referring them back to that book as a model for looking at how you go about this process from customer discovery to customer validation. So yeah, there are some ones I keep coming back to. Some of the newer ones, there are some books on scaling because I don't, I'm usually working up until product market fit, you know, and I don't have a lot of growth experiments in there. So there are some books now starting to come out about scaling, but I think if you're looking at Testing Business Ideas and saying, oh, there's something here and it kind of covers it, but I want to go a lot deeper, then it's finding complimentary books that help you go deeper on a specific thing, because Testing Business Ideas are more like a library and a reference guide and a process of how to go through it. It would have been like two or three times in length if we'd gone really, really deep on everything, so I think 200 pages of experiments was a pretty good quantity there. And so I'm often, I'm referring books that go deeper on a specific thing where people want to learn more.   Ula Ojiaku   Thank you for that. So if the audience, they've listened to what you have to say and they're like, I think I need to speak with David, how can they reach you? David Bland   Yeah, I mean, davidjbland.com is a great place to go, that's me, you can read about me, you can watch videos on me presenting. I have, you know, videos of me presenting at conferences, but also, there's a YouTube channel you can go to where I have some of my webinars that are free to watch as well, and just little coaching videos I make where I'm like, hey, I have a team that's really struggling with this concept and I just kind of make a quick YouTube video helping people out to say this is how I'm addressing this with, you know, with a team. Also Precoil, P-R-E-C-O-I-L, that's my company, and so there's a lot of great content there as well. And then just in general social media, although I have to say I'm pulling back on social media a little bit. So, I would say for the most part LinkedIn is a great place to find me, I'm usually posting memes about customer discovery and videos and things just trying to help people, like make you laugh and educate you, and so LinkedIn, surprisingly, I don't think I'd ever say like, oh, come check me out on LinkedIn, you know, five or ten years ago, but now that's where I spend a lot of my time, and I feel like that's where my customers are and that's where I can help them, so yeah, I end up spending a lot of time on LinkedIn too.   Ula Ojiaku   Yeah, some of your memes there like, I mean, how do I put it, just gets me up in stitches. Yeah, I don't know how you find them or do you commission actors to do some of them, but yeah, it's good. So yeah, so LinkedIn, social media is the main place, and your websites, those would be in the show notes. I also heard you do have a course, an online course. Can you tell us about that? David Bland   Yeah, this summer, I finally found some space to put together my thoughts into an Assumptions Mapping Course. So that is on Teachable. I'm going to be building it out with more courses, but I've just had enough people look at that two by two and read the book and say, I think I know how to facilitate this, but I'm not sure, and so I literally just went like step by step with a with a case study and it has some exercises as well where you can see how to set up the agenda, how to do the pre work for it, who you need in the room for it, how to facilitate it, what traps to look out for because sometimes, you know, you're trying to facilitate this priority sort of exercise and then things go wry. So I talked about some of the things I've learned over the years facilitating it and then what to do a little bit after. So yeah, it's a pretty just like bite-sized hands-on oh, I want to learn this and I want to go try with the team or do it myself. So yeah, I do have a new course that I launched that just walks people step by step like I would be coaching them. Ula Ojiaku OK, and do you mind mentioning out loud the website, is it precoil.teachable.com and they can find your Assumptions Mapping Fundamentals Course there?   David Bland   Correct. It's on precoil.teachable.com   Ula Ojiaku   OK, and search for Assumptions Mapping Fundamentals by David Bland. Right, so are there any final words of wisdom that you have for the audience, David. David Bland   Try to keen an open mind when you're going through a lot of this work. I feel as if the mindset is so important, you know. So if you're taking this checkbox mentality, you're not going to get the results out of following any of these processes, right. So, I think being able this idea of, oh, I'm opening myself to the idea that there's some assumptions here that may not be true, that I should probably test. It shouldn't be an exercise where you're just checking the box saying, yep, I wrote down my assumption and then, yeah, I ran an experiment that validated that and then move on, you know. It's more about the process of trying to, because your uncertainty and risk kind of move around. So, this idea of mindset, I can't stress enough that try and keep an open mind and then be willing to learn things that maybe you weren't expected to learn, and I think all these great businesses we look at over the years, they started off as something else, or some form of something else, and then they happened upon something that was an aha moment during the process, and I think that's, we have to be careful of rewriting history and saying it was somebody, it was a genius and he had a single brilliant idea, and then just built the thing and made millions. Very rarely does that ever occur. And so I think when you start really unwinding and it's about having an open mind, being willing to learn things that maybe you didn't anticipate, and I think just that mindset is so important. Ula Ojiaku   Thanks. I don't mean to detract from what you've said, but what I'm hearing from you as well is that it's not a linear process. So whilst you might have, in the book and the ideas you've shared, you know, kind of simplifying it, there are steps, but sometimes there might be loops to it too, so having an open mind to know that's something that worked today or something you got a positive result from, might not necessarily work tomorrow, it's, there's always more and it's an iterative journey.   David Bland   It's quite iterative.   Ula Ojiaku   Yeah. Well thank you so much David for this, making the time for this conversation. I really learned a lot and I enjoyed the conversation. Many thanks.   David Bland   Thanks for having me. Ula Ojiaku   My pleasure. That's all we have for now. Thanks for listening. If you liked this show, do subscribe at www.agileinnovationleaders.com or your favourite podcast provider. Also share with friends and do leave a review on iTunes. This would help others find this show. I'd also love to hear from you, so please drop me an email at ula@agileinnovationleaders.com Take care and God bless!   

Bio Luke Hohmann is Chief Innovation Officer of Applied Frameworks. Applied Frameworks helps companies create more profitable software-enabled solutions. A serial entrepreneur, Luke founded, bootstrapped, and sold the SaaS B2B collaboration software company Conteneo to Scaled Agile, Inc. Conteneo's Weave platform is now part of SAFe Studio. A SAFe® Fellow, prolific author, and trailblazing innovator, Luke's contributions to the global agile community include contributing to SAFe, five books, Profit Streams™, Innovation Games®, Participatory Budgeting at enterprise scale, and a pattern language for market-driven roadmapping. Luke is also co-founder of Every Voice Engaged Foundation, where he partnered with The Kettering Foundation to create Common Ground for Action, the world's first scalable platform for deliberative decision-making. Luke is a former National Junior Pairs Figure Skating Champion and has an M.S.E. in Computer Science and Engineering from the University of Michigan. Luke loves his wife and four kids, his wife's cooking, and long runs in the California sunshine and Santa Cruz mountains.    Interview Highlights 01:30 Organisational Behaviour & Cognitive Psychology 06:10 Serendipity 09:30 Entrepreneurship 16:15 Applied Frameworks 20:00 Sustainability 20:45 Software Profit Streams 23:00 Business Model Canvas 24:00 Value Proposition Canvas 24:45 Setting the Price 28:45 Customer Benefit Analysis 34:00 Participatory Budgeting 36:00 Value Stream Funding 37:30 The Color of Money 42:00 Private v Public Sector 49:00 ROI Analysis 51:00 Innovation Accounting    Connecting   LinkedIn: Luke Hohmann on LinkedIn Company Website: Applied Frameworks    Books & Resources   ·         Software Profit Streams(TM): A Guide to Designing a Sustainably Profitable Business: Jason Tanner, Luke Hohmann, Federico González ·         Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers (The Strategyzer series): Alexander Osterwalder, Yves Pigneur ·         Value Proposition Design: How to Create Products and Services Customers Want (The Strategyzer Series): Alexander Osterwalder, Yves Pigneur, Gregory Bernarda, Alan Smith, Trish Papadakos ·         Innovation Games: Creating Breakthrough Products Through Collaborative Play: Luke Hohmann ·         The ‘Color of Money' Problem: Additional Guidance on Participatory Budgeting - Scaled Agile Framework ·         The Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses, Eric Ries ·         Extreme Programming Explained: Embrace Change 2, Kent Beck, Cynthia Andres ·         The Mythical Man-Month: Essays on Software Engineering: Brooks, Frederick Phillips ·         Understanding Comics: The Invisible Art, Scott McCloud ·         Ponyboy: A Novel, Eliot Duncan ·         Lessons in Chemistry: A Novel, Bonnie Garmus, Miranda Raison, Bonnie Garmus, Pandora Sykes ·         What Happened to You?: Conversations on Trauma, Resilience, and Healing, Oprah Winfrey, Bruce D. Perry ·         Training | Applied Frameworks   Episode Transcript Intro: Hello and welcome to the Agile Innovation Leaders podcast. I'm Ula Ojiaku. On this podcast I speak with world-class leaders and doers about themselves and a variety of topics spanning Agile, Lean Innovation, Business, Leadership and much more – with actionable takeaways for you the listener.  Ula Ojiaku   So I have with me Luke Hohmann, who is a four time author, three time founder, serial entrepreneur if I say, a SAFe fellow, so that's a Skilled Agile Framework fellow, keynote speaker and an internationally recognised expert in Agile software development. He is also a proud husband and a father of four. So, Luke, I am very honoured to have you on the Agile Innovation Leaders podcast. Thank you for making the time. Luke Hohmann Thank you so much for having me, I'm very happy to be here, and hi everyone who's listening. Ula Ojiaku Yes, I'm sure they're waving back at you as well. I always start my conversations with my guests to find out about them as individuals, you know, so who is Luke? You have a BSc in Computer Science and an MSc in Computer Science and Engineering, but you also studied Cognitive Psychology and Organisational Behaviour in addition to Data Structures and Artificial Intelligence. AI is now making waves and is kind of at the forefront, which is interesting, you had the foresight to also look into these. So my question is, what took you down this path? Luke Hohmann Sure. I had a humble beginning in the world of technology. I worked for a large company, Electronic Data Systems, and it was founded in the mid 60s by a gentleman named Ross Perot, and it became a very, very large company. So my first job at Electronic Data Systems was working in a data centre, and we know what data centres are, but back then, data centres were different because they were predominantly mainframe-based data centres, and I would crawl underneath the floor, cabling the computers and cabling networking equipment. Now, when we think networking, we're really thinking one of two kinds of networking. We think of wireless networking or we think of some form of internet networking, but back in those days, there were varieties of network protocols, literally the standards that we use now weren't invented yet. So it was mainframe networking protocols and dial ups and other forms of networking protocols. From there, I worked my way from beneath the ground up. I had some great managers who saw someone who was worthy of opportunity and they gave me opportunity and it was great. And then eventually I started working in electronic data systems and there was, the first wave of AI came in the mid 80s and that's when we were doing things like building expert systems, and I managed to create with a colleague of mine, who's emerged as my best friend, a very successful implementation of an expert system, an AI-based expert system at EDS, and that motivated me to finish off my college degree, I didn't have my college degree at the time. So EDS supported me in going to the University of Michigan, where as you said, I picked up my Bachelor's and Master's degree, and my advisor at the time was Elliot Soloway, and he was doing research in how programmers program, what are the knowledge structures, what are the ways in which we think when we're programming, and I picked up that research and built programming environments, along with educational material, trying to understand how programmers program and trying to build educational material to teach programming more effectively. That's important because it ignited a lifelong passion for developing education materials, etc. Now the cognitive psychology part was handled through that vein of work, the organisational behaviour work came as I was a student at Michigan. As many of us are when we're in college, we don't make a lot of money, or at university we're not wealthy and I needed a job and so the School of Organisational Behaviour had published some job postings and they needed programmers to program software for their organisational behaviour research, and I answered those ads and I became friends and did the research for many ground-breaking aspects of organisational behaviour and I programmed, and in the process of programming for the professors who were in the School of Organisational Behaviour they would teach me about organisational behaviour and I learned many things that at the time were not entirely clear to me, but then when I graduated from university and I became a manager and I also became more involved in the Agile movement, I had a very deep foundation that has served me very well in terms of what do we mean when we say culture, or what do we mean when we talk about organisational structures, both in the small and in the large, how do we organise effectively, when should we scale, when should we not scale, etc. So that's a bit about my history that I think in terms of the early days helped inform who I am today. Ula Ojiaku Wow, who would have thought, it just reminds me of the word serendipity, you know, I guess a happy coincidence, quote unquote, and would there be examples of where the cognitive psychology part of it also helped you work-wise? Luke Hohmann Yeah, a way to think about cognitive psychology and the branch that, I mean there's, psychology is a huge branch of study, right? So cognitive psychology tends to relate to how do we solve problems, and it tends to focus on problem solving where n = 1 and what I mean by n is the number of participants, and where n is just me as an individual, how do I solve the problems that I'm facing? How do I engage in de-compositional activities or refinement or sense making? Organisational behaviour deals with n > 1. So it can deal with a team of, a para-bond, two people solving problems. It can deal with a small team, and we know through many, many, many decades of research that optimal team structures are eight people or less. I mean, we've known this for, when I say decades I mean millennia. When you look at military structure and military strategy, we know that people need to be organised into much smaller groups to be effective in problem solving and to move quickly. And then in any organisational structure, there's some notion of a team of teams or team engagement. So cognitive psychology, I think, helps leaders understand individuals and their place within the team. And now we talk about, you know, in the Agile community, we talk about things like, I want T-shaped people, I want people with common skills and their area of expertise and by organising enough of the T's, I can create a whole and complete team. I often say I don't want my database designer designing my user interface and I don't want my user interface designer optimising my back end database queries, they're different skills. They're very educated people, they're very sophisticated, but there's also the natural feeling that you and I have about how do I gain a sense of self, how do I gain a sense of accomplishment, a sense of mastery? Part of gaining a sense of mastery is understanding who you are as a person, what you're good at. In Japanese, they would call that Ikigai, right, what are the intersections of, you know, what do I love, what am I good at, what can I make a living at and what do people need, right? All of these intersections occur on an individual level, and then by understanding that we can create more effective teams. Ula Ojiaku Thank you. I've really learned something key here, the relationship between cognitive psychology and organisational behaviour, so thanks for breaking it down. Now, can we go quickly to your entrepreneurship? So there must be three times you started three times a company and you've been successful in that area. What exactly drives you when it comes to establishing businesses and then knowing when to move on? Luke Hohmann Sure. I think it's a combination of reflecting on my childhood and then looking at how that informs someone when they're older, and then opportunities, like you said, serendipity, I think that's a really powerful word that you introduced and it's a really powerful concept because sometimes the serendipity is associated with just allowing yourself to pursue something that presents itself. But when I was young, my father died and my mum had to raise six kids on her own, so my dad died when I was four, my mum raised six kids on her own. We were not a wealthy family, and she was a school teacher and one of the things that happened was, even though she was a very skilled school teacher, there were budget cuts and it was a unionised structure, and even though she was ranked very highly, she lost her job because she was low on the hiring totem pole in terms of how the union worked. It was very hard and of course, it's always hard to make budget cuts and firing but I remember when I was very young making one of those choices saying, I want to work in a field where we are more oriented towards someone's performance and not oriented on when they were hired, or the colour of their skin, or their gender or other things that to me didn't make sense that people were making decisions against. And while it's not a perfect field for sure, and we've got lots of improvement, engineering in general, and of course software engineering and software development spoke to me because I could meet people who were diverse or more diverse than in other fields and I thought that was really good. In terms of being an entrepreneur, that happened serendipitously. I was at the time, before I became an entrepreneur in my last job, was working for an Israeli security firm, and years and years ago, I used to do software anti-piracy and software security through physical dongles. This was made by a company called Aladdin Knowledge Systems in Israel, and I was the head of Engineering and Product Management for the dongle group and then I moved into a role of Business Development for the company. I had a couple of great bosses, but I also learned how to do international management because I had development teams in Israel, I had development teams in Munich, I had development teams in Portland, Oregon, and in the Bay Area, and this was in the 2000s. This is kind of pre-Agile, pre-Salt Lake City, pre-Agile Manifesto, but we were figuring things out and blending and working together. I thought things were going pretty well and I enjoyed working for the Israelis and what we were doing, but then we had the first Gulf War and my wife and I felt that maybe traveling as I was, we weren't sure what was going to happen in the war, I should choose something different. Unfortunately, by that time, we had been through the dot-bomb crisis in Silicon Valley. So it's about 2002 at the time that this was going on, and there really weren't jobs, it was a very weird time in Silicon Valley. So in late 2002, I sent an email to a bunch of friends and I said, hey, I'm going to be a consultant, who wants to hire me, that was my marketing plan, not very clever, and someone called me and said, hey, I've got a problem and this is the kind of thing that you can fix, come consult with us. And I said, great. So I did that, and that started the cleverly named Luke Hohmann Consulting, but then one thing led to another and consulting led to opportunities and growth and I've never looked back. So I think that there is a myth about people who start companies where sometimes you have a plan and you go execute your plan. Sometimes you find the problem and you're solving a problem. Sometimes the problem is your own problem, as in my case I had two small kids and a mortgage and I needed to provide for my family, and so the best way to do that at the time was to become a consultant. Since then I have engaged in building companies, sometimes some with more planning, some with more business tools and of course as you grow as an entrepreneur you learn skills that they didn't teach you in school, like marketing and pricing and business planning etc. And so that's kind of how I got started, and now I have kind of come full circle. The last company, the second last company I started was Conteneo and we ended up selling that to Scaled Agile, and that's how I joined the Scaled Agile team and that was lovely, moving from a position of being a CEO and being responsible for certain things, to being able to be part of a team again, joining the framework team, working with Dean Leffingwell and other members of the framework team to evolve the SAFe framework, that was really lovely. And then of course you get this entrepreneurial itch and you want to do something else, and so I think it comes and goes and you kind of allow yourself those opportunities. Ula Ojiaku Wow, yours is an inspiring story. And so what are you now, so you've talked about your first two Startups which you sold, what are you doing now? Luke Hohmann Yeah, so where I'm at right now is I am the Chief Innovation Officer for a company, Applied Frameworks. Applied Frameworks is a boutique consulting firm that's in a transition to a product company. So if this arm represents our product revenue and this arm represents our services revenue, we're expanding our product and eventually we'll become a product company. And so then the question is, well, what is the product that we're working on? Well, if you look at the Agile community, we've spent a lot of time creating and delivering value, and that's really great. We have had, if you look at the Agile community, we've had amazing support from our business counterparts. They've shovelled literally millions and millions of dollars into Agile training and Agile tooling and Agile transformations, and we've seen a lot of benefit from the Agile community. And when I say Agile, I don't mean SAFe or Scrum or some particular flavour of Agile, I just mean Agile in general. There's been hundreds of millions of dollars to billions of dollars shoved into Agile and we've created a lot of value for that investment. We've got fewer bugs in our software because we've got so many teams doing XP driven practices like Test Driven Development, we've got faster response times because we've learned that we can create smaller releases and we've created infrastructure that lets us do deployments automatically, even if you're doing embedded systems, we figured out how to do over the air updates, we've figured out how to create infrastructure where the cars we're driving are now getting software updates. So we've created for our business leaders lots of value, but there's a problem in that value. Our business leaders now need us to create a profit, and creating value and creating a profit are two different things. And so in the pursuit of value, we have allowed our Agile community to avoid and or atrophy on skills that are vital to product management, and I'm a classically trained Product Manager, so I've done market segmentation and market valuation and market sizing, I've done pricing, I've done licensing, I've done acquisitions, I've done compliance. But when you look at the traditional definition of a Product Owner, it's a very small subset of that, especially in certain Agile methods where Product Owners are team centric, they're internal centric. That's okay, I'm not criticising that structure, but what's happened is we've got people who no longer know how to price, how to package, how to license products, and we're seeing companies fail, investor money wasted, too much time trying to figure things out when if we had simply approached the problem with an analysis of not just what am I providing to you in terms of value, but what is that value worth, and how do I structure an exchange where I give you value and you give me money? And that's how businesses survive, and I think what's really interesting about this in terms of Agile is Agile is very intimately tied to sustainability. One of the drivers of the Agile Movement was way back in the 2000s, we were having very unsustainable practices. People would be working 60, 80, death march weeks of grinding out programmers and grinding out people, and part of the Agile Movement was saying, wait a minute, this isn't sustainable, and even the notion of what is a sustainable pace is really vital, but a company cannot sustain itself without a profit, and if we don't actually evolve the Agile community from value streams into profit streams, we can't help our businesses survive. I sometimes ask developers, I say, raise your hand if you're really embracing the idea that your job is to make more money for your company than they pay you, that's called a profit, and if that's not happening, your company's going to fail. Ula Ojiaku They'll be out of a job. Luke Hohmann You'll be out of a job. So if you want to be self-interested about your future, help your company be successful, help them make a profit, and so where I'm at right now is Applied Frameworks has, with my co-author, Jason Tanner, we have published a bold and breakthrough new book called Software Profit Streams, and it's a book that describes how to do pricing and packaging for software enabled solutions. When we say software enabled solution, we mean a solution that has software in it somehow, could be embedded software in your microwave oven, it could be a hosted solution, it could be an API for a payment processor, it could be the software in your car that I talked about earlier. So software enabled solutions are the foundation, the fabric of our modern lives. As Mark Andreessen says software is eating the world, software is going to be in everything, and we need to know how to take the value that we are creating as engineers, as developers, and convert that into pricing and licensing choices that create sustainable profits. Ula Ojiaku Wow. It's as if you read my mind because I was going to ask you about your book, Software Profit Streams, A Guide to Designing a Sustainably Profitable Business. I also noticed that, you know, there is the Profit Stream Canvas that you and your co-author created. So let's assume I am a Product Manager and I've used this, let's assume I went down the path of using the Business Model Canvas and there is the Customer Value Proposition. So how do they complement? Luke Hohmann How do they all work together? I'm glad you asked that, I think that's a very insightful question and the reason it's so helpful is because, well partly because I'm also friends with Alex Osterwalder, I think he's a dear, he's a wonderful human, he's a dear friend. So let's look at the different elements of the different canvases, if you will, and why we think that this is needed. The Business Model Canvas is kind of how am I structuring my business itself, like what are my partners, my suppliers, my relationships, my channel strategy, my brand strategy with respect to my customer segments, and it includes elements of cost, which we're pretty good at. We're pretty good at knowing our costs and elements of revenue, but the key assumption of revenue, of course, is the selling price and the number of units sold. So, but if you look at the book, Business Model Generation, where the Business Model Canvas comes from, it doesn't actually talk about how to set the price. Is the video game going to be $49? Is it going to be $59, or £49 or £59? Well, there's a lot of thought that goes into that. Then we have the Value Proposition Canvas, which highlights what are the pains the customer is facing? What are the gains that the customer is facing? What are the jobs to be done of the customer? How does my solution relate to the jobs? How does it help solve the pain the customer is feeling? How does it create gain for the customer? But if you read those books, and both of those books are on my shelf because they're fantastic books, it doesn't talk about pricing. So let's say I create a gain for you. Well, how much can I charge you for the gain that I've created? How do I structure that relationship? And how do I know, going back to my Business Model Canvas, that I've got the right market segment, I've got the right investment strategy, I might need to make an investment in the first one or two releases of my software or my product before I start to make a per unit profit because I'm evolving, it's called the J curve and the J curve is how much money am I investing before I well, I have to be able to forecast that, I have to be able to model that, but the key input to that is what is the price, what is the mechanism of packaging that you're using, is it, for example, is it per user in a SAS environment or is it per company in a SAS environment? Is it a meter? Is it like an API transaction using Stripe or a payment processor, Adyen or Stripe or Paypal or any of the others that are out there? Or is it an API call where I'm charging a fraction of a penny for any API call? All of those elements have to be put into an economic model and a forecast has to be created. Now, what's missing about this is that the Business Model Canvas and the Value Proposition Canvas don't give you the insight on how to set the price, they just say there is a price and we're going to use it in our equations. So what we've done is we've said, look, setting the price is itself a complex system, and what I mean by a complex system is that, let's say that I wanted to do an annual license for a new SAS offering, but I offer that in Europe and now my solution is influenced or governed by GDPR compliance, where I have data retention and data privacy laws. So my technical architecture that has to enforce the license, also has to comply with something in terms of the market in which I'm selling. This complex system needs to be organised, and so what canvases do is in all of these cases, they let us take a complex system and put some structure behind the choices that we're making in that complex system so that we can make better choices in terms of system design. I know how I want this to work, I know how I want this to be structured, and therefore I can make system choices so the system is working in a way that benefits the stakeholders. Not just me, right, I'm not the only stakeholder, my customers are in this system, my suppliers are in this system, society itself might be in the system, depending on the system I'm building or the solution I'm building. So the canvases enable us to make system level choices that are hopefully more effective in achieving our goals. And like I said, the Business Model Canvas, the Value Proposition Canvas are fantastic, highly recommended, but they don't cover pricing. So we needed something to cover the actual pricing and packaging and licensing. Ula Ojiaku Well, that's awesome. So it's really more about going, taking a deeper dive into thoughtfully and structurally, if I may use that word, assessing the pricing. Luke Hohmann Yeah, absolutely. Ula Ojiaku Would you say that in doing this there would be some elements of, you know, testing and getting feedback from actual customers to know what price point makes sense? Luke Hohmann Absolutely. There's a number of ways in which customer engagement or customer testing is involved. The very first step that we advocate is a Customer Benefit Analysis, which is what are the actual benefits you're creating and how are your customers experiencing those benefits. Those experiences are both tangible and intangible and that's another one of the challenges that we face in the Agile community. In general, the Agile community spends a little bit more time on tangible or functional value than intangible value. So we, in terms of if I were to look at it in terms of a computer, we used to say speeds and feeds. How fast is the processor? How fast is the network? How much storage is on my disk space? Those are all functional elements. Over time as our computers have become plenty fast or plenty storage wise for most of our personal computing needs, we see elements of design come into play, elements of usability, elements of brand, and we see this in other areas. Cars have improved in quality so much that many of us, the durability of the car is no longer a significant attribute because all cars are pretty durable, they're pretty good, they're pretty well made. So now we look at brand, we look at style, we look at aesthetics, we look at even paying more for a car that aligns with our values in terms of the environment. I want to get an EV, why, because I want to be more environmentally conscious. That's a value driven, that's an intangible factor. And so our first step starts with Customer Benefit Analysis looking at both functional or tangible value and intangible value, and you can't do that, as you can imagine, you can't do that without having customer interaction and awareness with your stakeholders and your customers, and that also feeds throughout the whole pricing process. Eventually, you're going to put your product in a market, and that's a form itself of market research. Did customers buy, and if they didn't buy, why did they not buy? Is it poorly packaged or is it poorly priced? These are all elements that involve customers throughout the process. Ula Ojiaku If I may, I know we've been on the topic of your latest book Software Profit Streams. I'm just wondering, because I can't help but try to connect the dots and I'm wondering if there might be a connection to one of your books, Innovation Games: Creating Breakthrough Products Through Collaborative Play, something like buy a feature in your book, that kind of came to mind, could there be a way of using that as part of the engagement with customers in setting a pricing strategy? I may be wrong, I'm just asking a question. Luke Hohmann I think you're making a great connection. There's two forms of relationship that Innovation Games and the Innovation Games book have with Software Profit Streams. One is, as you correctly noted, just the basics of market research, where do key people have pains or gains and what it might be worth. That work is also included in Alex Osterwalder's books, Value Proposition Design for example, when I've been doing Value Proposition Design and I'm trying to figure out the customer pains, you can use the Innovation Games Speed Boat. And when I want to figure out the gains, I can use the Innovation Game Product Box. Similarly, when I'm figuring out pricing and licensing, a way, and it's a very astute idea, a way to understand price points of individual features is to do certain kinds of market research. One form of market research you can do is Buy-a-Feature, which gives a gauge of what people are willing or might be willing to pay for a feature. It can be a little tricky because the normal construction of Buy-a-Feature is based on cost. However, your insight is correct, you can extend Buy-a-Feature such that you're testing value as opposed to cost, and seeing what, if you take a feature that costs X, but inflate that cost by Y and a Buy-a-Feature game, if people still buy it, it's a strong signal strength that first they want it, and second it may be a feature that you can, when delivered, would motivate you to raise the price of your offering and create a better profit for your company. Ula Ojiaku Okay, well, thank you. I wasn't sure if I was on the right lines. Luke Hohmann It's a great connection. Ula Ojiaku Thanks again. I mean, it's not original. I'm just piggybacking on your ideas. So with respect to, if we, if you don't mind, let's shift gears a bit because I know that, or I'm aware that whilst you were with Scaled Agile Incorporated, you know, you played a key part in developing some of their courses, like the Product POPM, and I think the Portfolio Management, and there was the concept about Participatory Budgeting. Can we talk about that, please? Luke Hohmann I'd love to talk about that, I mean it's a huge passion of mine, absolutely. So in February of 2018, I started working with the framework team and in December of 2018, we talked about the possibility of what an acquisition might look like and the benefits it would create, which would be many. That closed in May of 2019, and in that timeframe, we were working on SAFe 5.0 and so there were a couple of areas in which I was able to make some contributions. One was in Agile product delivery competency, the other was in lean portfolio management. I had a significant hand in restructuring or adding the POPM, APM, and LPM courses, adding things like solutions by horizons to SAFe, taking the existing content on guardrails, expanding it a little bit, and of course, adding Participatory Budgeting, which is just a huge passion of mine. I've done Participatory Budgeting now for 20 years, I've helped organisations make more than five billions of dollars of investment spending choices at all levels of companies, myself and my colleagues at Applied Frameworks, and it just is a better way to make a shared decision. If you think about one of the examples they use about Participatory Budgeting, is my preferred form of fitness is I'm a runner and so, and my wife is also a fit person. So if she goes and buys a new pair of shoes or trainers and I go and buy a new pair of trainers, we don't care, because it's a small purchase. It's frequently made and it's within the pattern of our normal behaviour. However, if I were to go out and buy a new car without involving her, that feels different, right, it's a significant purchase, it requires budgeting and care, and is this car going to meet our needs? Our kids are older than your kids, so we have different needs and different requirements, and so I would be losing trust in my pair bond with my wife if I made a substantial purchase without her involvement. Well, corporations work the same way, because we're still people. So if I'm funding a value stream, I'm funding the consistent and reliable flow of valuable items, that's what value stream funding is supposed to do. However, if there is a significant investment to be made, even if the value stream can afford it, it should be introduced to the portfolio for no other reason than the social structure of healthy organisations says that we do better when we're talking about these things, that we don't go off on our own and make significant decisions without the input of others. That lowers transparency, that lowers trust. So I am a huge advocate of Participatory Budgeting, I'm very happy that it's included in SAFe as a recommended practice, both for market research and Buy-a-Feature in APM, but also more significantly, if you will, at the portfolio level for making investment decisions. And I'm really excited to share that we've just published an article a few weeks ago about Participatory Budgeting and what's called The Color of Money, and The Color of Money is sometimes when you have constraints on how you can spend money, and an example of a constraint is let's say that a government raised taxes to improve transportation infrastructure. Well, the money that they took in is constrained in a certain way. You can't spend it, for example, on education, and so we have to show how Participatory Budgeting can be adapted to have relationships between items like this item requires this item as a precedent or The Color of Money, constraints of funding items, but I'm a big believer, we just published that article and you can get that at the Scaled Agile website, I'm a big believer in the social power of making these financial decisions and the benefits that accrue to people and organisations when they collaborate in this manner. Ula Ojiaku Thanks for going into that, Luke. So, would there be, in your experience, any type of organisation that's participatory? It's not a leading question, it's just genuine, there are typically outliers and I'm wondering in your experience, and in your opinion, if there would be organisations that it might not work for? Luke Hohmann Surprisingly, no, but I want to add a few qualifications to the effective design of a Participatory Budgeting session. When people hear Participatory Budgeting, there's different ways that you would apply Participatory Budgeting in the public and private sector. So I've done citywide Participatory Budgeting in cities and if you're a citizen of a city and you meet the qualifications for voting within that jurisdiction, in the United States, it's typically that you're 18 years old, in some places you have to be a little older, in some places you might have other qualifications, but if you're qualified to participate as a citizen in democratic processes, then you should be able to participate in Participatory Budgeting sessions that are associated with things like how do we spend taxes or how do we make certain investments. In corporations it's not quite the same way. Just because you work at a company doesn't mean you should be included in portfolio management decisions that affect the entire company. You may not have the background, you may not have the training, you may be what my friends sometimes call a fresher. So I do a lot of work overseas, so freshers, they just may not have the experience to participate. So one thing that we look at in Participatory Budgeting and SAFe is who should be involved in the sessions, and that doesn't mean that every single employee should always be included, because their background, I mean, they may be a technical topic and maybe they don't have the right technical background. So we work a little bit harder in corporations to make sure the right people are there. Now, of course, if we're going to make a mistake, we tend to make the mistake of including more people than excluding, partly because in SAFe Participatory Budgeting, it's a group of people who are making a decision, not a one person, one vote, and that's really profoundly important because in a corporation, just like in a para-bond, your opinion matters to me, I want to know what you're thinking. If I'm looking in, I'll use SAFe terminology, if I'm looking at three epics that could advance our portfolio, and I'm a little unsure about two of those epics, like one of those epics, I'm like, yeah, this is a really good thing, I know a little bit about it, this matters, I'm going to fund this, but the other two I'm not so sure about, well, there's no way I can learn through reading alone what the opinions of other people are, because, again, there's these intangible factors. There's these elements that may not be included in an ROI analysis, it's kind of hard to talk about brand and an ROI analysis - we can, but it's hard, so I want to listen to how other people are talking about things, and through that, I can go, yeah, I can see the value, I didn't see it before, I'm going to join you in funding this. So that's among the ways in which Participatory Budgeting is a little different within the private sector and the public sector and within a company. The only other element that I would add is that Participatory Budgeting gives people the permission to stop funding items that are no longer likely to meet the investment or objectives of the company, or to change minds, and so one of the, again, this is a bit of an overhang in the Agile community, Agile teams are optimised for doing things that are small, things that can fit within a two or three week Sprint. That's great, no criticism there, but our customers and our stakeholders want big things that move the market needle, and the big things that move the market needle don't get done in two or three weeks, in general, and they rarely, like they require multiple teams working multiple weeks to create a really profoundly new important thing. And so what happens though, is that we need to make in a sense funding commitments for these big things, but we also have to have a way to change our mind, and so traditional funding processes, they let us make this big commitment, but they're not good at letting us change our mind, meaning they're not Agile. Participatory Budgeting gives us the best of both worlds. I can sit at the table with you and with our colleagues, we can commit to funding something that's big, but six months later, which is the recommended cadence from SAFe, I can come back to that table and reassess and we can all look at each other, because you know those moments, right, you've had that experience in visiting, because you're like looking around the table and you're like, yeah, this isn't working. And then in traditional funding, we keep funding what's not working because there's no built-in mechanism to easily change it, but in SAFe Participatory Budgeting, you and I can sit at the table and we can look at each other with our colleagues and say, yeah, you know, that initiative just, it's not working, well, let's change our mind, okay, what is the new thing that we can fund? What is the new epic? And that permission is so powerful within a corporation. Ula Ojiaku Thanks for sharing that, and whilst you were speaking, because again, me trying to connect the dots and thinking, for an organisation that has adopted SAFe or it's trying to scale Agility, because like you mentioned, Agile teams are optimised to iteratively develop or deliver, you know, small chunks over time, usually two to three weeks, but, like you said, there is a longer time horizon spanning months, even years into the future, sometimes for those worthwhile, meaty things to be delivered that moves the strategic needle if I may use that buzzword. So, let's say we at that lean portfolio level, we're looking at epics, right, and Participatory Budgeting, we are looking at initiatives on an epic to epic basis per se, where would the Lean Startup Cycle come in here? So is it that Participatory Budgeting could be a mechanism that is used for assessing, okay, this is the MVP features that have been developed and all that, the leading indicators we've gotten, that's presented to the group, and on that basis, we make that pivot or persevere or stop decision, would that fit in? Luke Hohmann Yeah, so let's, I mean, you're close, but let me make a few turns and then it'll click better. First, let's acknowledge that the SAFe approach to the Lean Startup Cycle is not the Eric Ries approach, there are some differences, but let's separate how I fund something from how I evaluate something. So if I'm going to engage in the SAFe Lean Startup Cycle, part of that engagement is to fund an MVP, which is going to prove or disprove a given hypothesis. So that's an expenditure of money. Now there's, if you think about the expenditure of money, there's minimally two steps in this process - there's spending enough money to conduct the experiments, and if those experiments are true, making another commitment to spend money again, that I want to spend it. The reason this is important is, let's say I had three experiments running in parallel and I'm going to use easy round numbers for a large corporation. Let's say I want to run three experiments in parallel, and each experiment costs me a million pounds. Okay. So now let's say that the commercialisation of each of those is an additional amount of money. So the portfolio team sits around the table and says, we have the money, we're going to fund all three. Okay, great. Well, it's an unlikely circumstance, but let's say all three are successful. Well, this is like a venture capitalist, and I have a talk that I give that relates the funding cycle of a venture capitalist to the funding cycle of an LPM team. While it's unlikely, you could have all three become successful, and this is what I call an oversubscribed portfolio. I've got three great initiatives, but I can still only fund one or two of them, I still have to make the choice. Now, of course, I'm going to look at my economics and let's say out of the three initiatives that were successfully proven through their hypothesis, let's say one of them is just clearly not as economically attractive, for whatever reason. Okay, we get rid of that one, now, I've got two, and if I can only fund one of them, and the ROI, the hard ROI is roughly the same, that's when Participatory Budgeting really shines, because we can have those leaders come back into the room, and they can say, which choice do we want to make now? So the evaluative aspect of the MVP is the leading indicators and the results of the proving or disproving of the hypotheses. We separate that from the funding choices, which is where Participatory Budgeting and LPM kick in. Ula Ojiaku Okay. So you've separated the proving or disproving the hypothesis of the feature, some of the features that will probably make up an epic. And you're saying the funding, the decision to fund the epic in the first place is a different conversation. And you've likened it to Venture Capital funding rounds. Where do they connect? Because if they're separate, what's the connecting thread between the two? Luke Hohmann The connected thread is the portfolio process, right? The actual process is the mechanism where we're connecting these things. Ula Ojiaku OK, no, thanks for the portfolio process. But there is something you mentioned, ROI - Return On Investment. And sometimes when you're developing new products, you don't know, you have assumptions. And any ROI, sorry to put it this way, but you're really plucking figures from the air, you know, you're modelling, but there is no certainty because you could hit the mark or you could go way off the mark. So where does that innovation accounting coming into place, especially if it's a product that's yet to make contact with, you know, real life users, the customers. Luke Hohmann Well, let's go back to something you said earlier, and what you talked earlier about was the relationship that you have in market researching customer interaction. In making a forecast, let's go ahead and look at the notion of building a new product within a company, and this is again where the Agile community sometimes doesn't want to look at numbers or quote, unquote get dirty, but we have to, because if I'm going to look at building a new idea, or taking a new idea into a product, I have to have a forecast of its viability. Is it economically viable? Is it a good choice? So innovation accounting is a way to look at certain data, but before, I'm going to steal a page, a quote, from one of my friends, Jeff Patton. The most expensive way to figure this out is to actually build the product. So what can I do that's less expensive than building the product itself? I can still do market research, but maybe I wouldn't do an innovation game, maybe I'd do a formal survey and I use a price point testing mechanism like Van Westendorp Price Point Analysis, which is a series of questions that you ask to triangulate on acceptable price ranges. I can do competitive benchmarking for similar products and services. What are people offering right now in the market? Now that again, if the product is completely novel, doing competitive benchmarking can be really hard. Right now, there's so many people doing streaming that we look at the competitive market, but when Netflix first offered streaming and it was the first one, their best approach was what we call reference pricing, which is, I have a reference price for how much I pay for my DVDs that I'm getting in the mail, I'm going to base my streaming service kind of on the reference pricing of entertainment, although that's not entirely clear that that was the best way to go, because you could also base the reference price on what you're paying for a movie ticket and how many, but then you look at consumption, right, because movie tickets are expensive, so I only go to a movie maybe once every other month, whereas streaming is cheap and so I can change my demand curve by lowering my price. But this is why it's such a hard science is because we have this notion of these swirling factors. Getting specifically back to your question about the price point, I do have to do some market research before I go into the market to get some forecasting and some confidence, and research gives me more confidence, and of course, once I'm in the market, I'll know how effective my research matched the market reality. Maybe my research was misleading, and of course, there's some skill in designing research, as you know, to get answers that have high quality signal strength. Ula Ojiaku Thanks for clarifying. That makes perfect sense to me. Luke Hohmann It's kind of like a forecast saying, like there's a group of Agile people who will say, like, you shouldn't make forecasts. Well, I don't understand that because that's like saying, and people will say, well, I can't predict the future. Well, okay, I can't predict when I'm going to retire, but I'm planning to retire. I don't know the date of my exact retirement, but my wife and I are planning our retirement, and we're saving, we're making certain investment choices for our future, because we expect to have a future together. Now our kids are older than yours. My kids are now in university, and so we're closer to retirement. So what I dislike about the Agile community is people will sometimes say, well, I don't know the certainty of the event, therefore, I can't plan for it. But that's really daft, because there are many places in like, you may not for the listeners, her daughter is a little younger than my kids, but they will be going to university one day, and depending on where they go, that's a financial choice. So you could say, well, I don't know when she's going to university, and I can't predict what university she's going to go to, therefore I'm not going to save any money. Really? That doesn't make no sense. So I really get very upset when you have people in the agile community will say things like road mapping or forecasting is not Agile. It's entirely Agile. How you treat it is Agile or not Agile. Like when my child comes up to me and says, hey, you know about that going to university thing, I was thinking of taking a gap year. Okay, wait a minute, that's a change. That doesn't mean no, it means you're laughing, right? But that's a change. And so we respond to change, but we still have a plan. Ula Ojiaku It makes sense. So the reason, and I completely resonate with everything you said, the reason I raised that ROI and it not being known is that in some situations, people might be tempted to use it to game the budget allocation decision making process. That's why I said you would pluck the ROI. Luke Hohmann Okay, let's talk about that. We actually address this in our recent paper, but I'll give you my personal experience. You are vastly more likely to get bad behaviour on ROI analysis when you do not do Participatory Budgeting, because there's no social construct to prevent bad behaviour. If I'm sitting down at a table and that's virtual or physical, it doesn't matter, but let's take a perfect optimum size for a Participatory Budgeting group. Six people, let's say I'm a Director or a Senior Director in a company, and I'm sitting at a table and there's another Senior Director who's a peer, maybe there's a VP, maybe there's a person from engineering, maybe there's a person from sales and we've got this mix of people and I'm sitting at that table. I am not incented to come in with an inflated ROI because those people are really intelligent and given enough time, they're not going to support my initiative because I'm fibbing, I'm lying. And I have a phrase for this, it's when ROI becomes RO-lie that it's dangerous. And so when I'm sitting at that table, what we find consistently, and one of the clients that we did a fair amount of Participatory Budgeting for years ago with Cisco, what we found was the leaders at Cisco were creating tighter, more believable, and more defensible economic projections, precisely because they knew that they were going to be sitting with their peers, and it didn't matter. It can go both ways. Sometimes people will overestimate the ROI or they underestimate the cost. Same outcome, right? I'm going to overestimate the benefit, and people would be like, yeah, I don't think you can build that product with three teams. You're going to need five or six teams and people go, oh, I can get it done with, you know, 20 people. Yeah, I don't think so, because two years ago, we built this product. It's very similar, and, you know, we thought we could get it done with 20 people and we couldn't. We really needed, you know, a bigger group. So you see the social construct creating a more believable set of results because people come to the Participatory Budgeting session knowing that their peers are in the room. And of course, we think we're smart, so our peers are as smart as we are, we're all smart people, and therefore, the social construct of Participatory Budgeting quite literally creates a better input, which creates a better output. Ula Ojiaku That makes sense, definitely. Thanks for sharing that. I've found that very, very insightful and something I can easily apply. The reasoning behind it, the social pressure, quote unquote, knowing that you're not just going to put the paper forward but you'd have to defend it in a credible, believable way make sense. So just to wrap up now, what books have you found yourself recommending to people the most, and why? Luke Hohmann It's so funny, I get yelled at by my wife for how many books I buy. She'll go like “It's Amazon again. Another book. You know, there's this thing called the library.” Ula Ojiaku You should do Participatory Budgeting for your books then sounds like, sorry. Luke Hohmann No, no, I don't, I'd lose. Gosh, I love so many books. So there's a few books that I consider to be my go-to references and my go-to classics, but I also recommend that people re-read books and sometimes I recommend re-reading books is because you're a different person, and as you age and as you grow and you see things differently and in fact, I'm right now re-reading and of course it goes faster, but I'm re-reading the original Extreme Programming Explained by Kent Beck, a fantastic book. I just finished reading a few new books, but let me let me give you a couple of classics that I think everyone in our field should read and why they should read them. I think everyone should read The Mythical Man-Month by Fred Brooks because he really covers some very profound truths that haven't changed, things like Brooks Law, which is adding programmers to a late project, makes it later. He talks about the structure of teams and how to scale before scaling was big and important and cool. He talks about communication and conceptual integrity and the role of the architect. The other book that I'm going to give, which I hope is different than any book that anyone has ever given you, because it's one of my absolute favourite books and I give them away, is a book called Understanding Comics by Scott McCloud. Comics or graphic novels are an important medium for communication, and when we talk about storytelling and we talk about how to frame information and how to present information, understanding comics is profoundly insightful in terms of how to present, share, show information. A lot of times I think we make things harder than they should be. So when I'm working with executives and some of the clients that I work with personally, when we talk about our epics, we actually will tell stories about the hero's journey and we actually hire comic book artists to help the executives tell their story in a comic form or in a graphic novel form. So I absolutely love understanding comics. I think that that's really a profound book. Of course you mentioned Alex Osterwalder's books, Business Model Generation, Business Model Canvas. Those are fantastic books for Product Managers. I also, just looking at my own bookshelves, of course, Innovation Games for PMs, of course Software Profit Streams because we have to figure out how to create sustainability, but in reality there's so many books that we love and that we share and that we grow together when we're sharing books and I'll add one thing. Please don't only limit your books to technical books. We're humans too. I recently, this week and what I mean recent I mean literally this weekend I was visiting one of my kids in Vermont all the way across the country, and so on the plane ride I finished two books, one was a very profound and deeply written book called Ponyboy. And then another one was a very famous book on a woman protagonist who's successful in the 60s, Lessons in Chemistry, which is a new book that's out, and it was a super fun light read, some interesting lessons of course, because there's always lessons in books, and now if it's okay if I'm not overstepping my boundaries, what would be a book that you'd like me to read? I love to add books to my list. Ula Ojiaku Oh my gosh, I didn't know. You are the first guest ever who's twisted this on me, but I tend to read multiple books at a time. Luke Hohmann Only two. Ula Ojiaku Yeah, so, and I kind of switch, maybe put some on my bedside and you know there's some on my Kindle and in the car, just depending. So I'm reading multiple books at a time, but based on what you've said the one that comes to mind is the new book by Oprah Winfrey and it's titled What Happened to You? Understanding Trauma, because like you said, it's not just about reading technical books and we're human beings and we find out that people behave probably sometimes in ways that are different to us, and it's not about saying what's wrong with you, because there is a story that we might not have been privy to, you know, in terms of their childhood, how they grew up, which affected their worldview and how they are acting, so things don't just suddenly happen. And the question that we have been asked and we sometimes ask of people, and for me, I'm reading it from a parent's perspective because I understand that even more so that my actions, my choices, they play a huge, you know, part in shaping my children. So it's not saying what's wrong with you? You say, you know, what happened to you? And it traces back to, based on research, because she wrote it with a renowned psychologist, I don't know his field but a renowned psychologist, so neuroscience-based psychological research on human beings, attachment theory and all that, just showing how early childhood experiences, even as early as maybe a few months old, tend to affect people well into adulthood. So that would be my recommendation. Luke Hohmann Thank you so much. That's a gift. Ula Ojiaku Thank you. You're the first person to ask me. So, my pleasure. So, before we go to the final words, where can the audience find you, because you have a wealth of knowledge, a wealth of experience, and I am sure that people would want to get in touch with you, so how can they do this please? Luke Hohmann Yeah, well, they can get me on LinkedIn and they can find me at Applied Frameworks. I tell you, I teach classes that are known to be very profound because we always reserve, myself and the instructors at Applied Frameworks, we have very strong commitments to reserving class time for what we call the parking lot or the ask me anything question, which are many times after I've covered the core material in the class, having the opportunity to really frame how to apply something is really important. So I would definitely encourage people to take one of my classes because you'll not get the material, you'll get the reasons behind the material, which means you can apply it, but you'll also be able to ask us questions and our commitment as a company is you can ask us anything and if we don't know the answer, we'll help you find it. We'll help you find the expert or the person that you need talk to, to help you out and be successful. And then, and I think in terms of final words, I will simply ask people to remember that we get to work in the most amazing field building things for other people and it's joyful work, and we, one of my phrases is you're not doing Agile, if you're not having fun at work, there's something really wrong, there's something missing, yeah we need to retrospect and we need to improve and we need to reflect and all those important things, absolutely, but we should allow ourselves to experience the joy of serving others and being of service and building things that matter. Ula Ojiaku I love the concept of joyful Agile and getting joy in building things that matter, serving people and may I add also working together with amazing people, and for me it's been a joyful conversation with you, Luke, I really appreciate you making the time, I am definitely richer and more enlightened as a result of this conversation, so thank you so much once more. Luke Hohmann Thank you so much for having me here, thank you everyone for listening with us. Ula Ojiaku  My pleasure. That's all we have for now. Thanks for listening. If you liked this show, do subscribe at www.agileinnovationleaders.com or your favourite podcast provider. Also share with friends and do leave a review on iTunes. This would help others find this show. I'd also love to hear from you, so please drop me an email at ula@agileinnovationleaders.com Take care and God bless!   

What makes a company invincible? How do you know if a company takes innovation seriously? Alexander Osterwalder has the answers.  Alex is an entrepreneur, leading author, and in-demand speaker, and one of the world's most influential strategy and innovation experts. Ranked no. 4 of the top 50 management thinkers worldwide, his work has changed how established companies do business and how new ventures get started. His books include the international bestsellers «Business Model Generation», «Value Proposition Design», and «The Invincible Company.» Together with Yves Pigneur, he invented the Business Model Canvas and the Value Proposition Canvas – practical tools that are trusted by millions.  He explains what makes a company invincible, what companies get right and wrong about innovation, how you can create a value proposition for your business that customers love.  We also discuss how storytelling helps your businesses suspend disbelief in the unfamiliar.  Enjoy this episode with one of the world's foremost strategy and innovation thinkers! Would you like to receive weekly tips from me on how you can join the top 1% of business communicators? Try the Speak Like a CEO newsletter. It is highly actionable and provides a ton of insights that you can immediately apply to your own career or business.  https://www.eoipsocommunications.com/newsletter/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/likeaceo/message

Dr. Alexander (Alex) Osterwalder, founder & CEO of Strategyzer, is one of the world's most influential strategy and innovation experts. A leading author, entrepreneur, and in-demand speaker, his work has changed the way established companies do business and how new ventures get started. In this episode of Leadership NOW with Dan Pontefract, Alex lays out his nfluential ideas on modern business models, emphasizing the need for innovative strategies and a shift away from traditional business thinking. Continuously ranked in the top 50 management thinkers worldwide by Thinkers50 and a visiting professor at IMD, Osterwalder is known for simplifying the strategy development process and turning complex concepts into digestible visual models. Together with Yves Pigneur, he invented the Business Model Canvas, Value Proposition Canvas, and Business Portfolio Map – practical tools that are trusted by millions of business practitioners from leading global companies, including Microsoft, Coca-Cola, Nestlé, Mastercard, Sony, Fujitsu, 3M, Intel, Roche, Colgate-Palmolive, and many more. Strategyzer is an innovation powerhouse, providing online courses, applications, and technology-enabled services to help organizations effectively and systematically manage strategy, growth, and transformation. Osterwalder's books include the international bestseller «Business Model Generation», «Value Proposition Design», «Testing Business Ideas», «High-Impact Tools for Teams» and «The Invincible Company,» A frequent and popular keynote speaker, Osterwalder travels the world discussing his ideas and strategies at Fortune 500 companies, premiere innovation conferences, and leading universities. He holds a doctorate from HEC Lausanne/Switzerland and is a founding member of The Constellation, a global not-for-profit organization connecting local responses to global issues around the world.

"Value Proposition Design" by Alexander Osterwalder is like a map for people who want to make awesome products that customers really want. Imagine you're building a rocket ship, and you want to make sure it has all the right buttons and gadgets that space adventurers would love. Well, this book is like a guide that helps you figure out exactly what those space adventurers need and how to build a rocket that they'd go crazy for. The book starts by showing you how to step into the shoes of your customers. You learn about your customers' problems (pain), wishes (gain), and what makes them happy. This helps you understand them better and make products that they'll jump at the chance to use. Then, the book talks about something called "Product Market Fit." It's basically making sure that what you're building matches perfectly with what your customers want. Imagine you're a chef creating a new pizza. You want to make sure the toppings are exactly what people in your town love. You keep trying different combinations until you hit the perfect recipe. This book has stories and examples from real-life businesses to help you understand everything better. So, whether you dream of starting your own business or just want to make awesome stuff people love, "Value Proposition Design" is like having a super helpful guide that shows you how to do it.

Hey folks and welcome to another cracking episode on This is HCD. Way back in 2017, I caught up with Greg Bernarda, Co-author of the best selling innovation book, Value Proposition Design by Strategyzer. I've known Greg for a long time, and in this episode we reflect on where the time between books, where he sees Value Proposition Design and also the Business Model Canvas in the current world. I truly respect Greg's mind and brain as one of the best thinkers around, and so too do Thinkers50 - a regular speaker at the their events. We tap into the work he's being doing around Leading Ecosystems, vs products or services. We speak about what business model's look like within organisations at the macular and also at scale. If you are working in spaces where you are trying to nudge the system towards becoming more customer or human-led, I think you will get a lot from this episode Now, before we jump in, today's episode is brought to you by our good friends at MIRO. I use MIRO on nearly all of my online training sessions with clients. I want to tell you why. In today's digital age, remote work is becoming increasingly common. MIRO is built with remote collaboration in mind, enabling teams to collaborate effectively, no matter where they are. One of the features that I haven't actually used until recently was the video conferencing feature from inside the application. This takes is to the next level!and think you will like it too Check https://www.miro.com/podcast to sign up for free and get 3 free canvases for life... Now, let's get into Greg's episode.. Watch this episode on our YouTube channel https://youtu.be/rnEWSCPzvHY Gregs links https://upruption.com/home/ https://www.linkedin.com/in/gregbernarda/ https://www.strategyzer.com/library/value-proposition-design-2

Time, productivity and stress are key issues that affect our work. Get it right, and you'll be in flow, productive and happier. However, poor time management means reduced efficiency, increased stress and takes us in the wrong direction.With my guest, Matt Pattison, we discuss these challenges and areas to provide insights and answers. Using Matt's skillset of design thinking, combined with my knowledge of psychology and human behaviour, we endeavour to give you practical steps to take away and apply.The main points you'll learn are:Design is a way of thinking and seeing the world and you can apply it in your world and work to.Connection - real world connection with other people.Human behaviour - reactions, responses and we are influenced by our mind and our environment. Working with both will positively impact you.Design your day - it's your life and your calendar so design it in a way that is aligned to your natural body's needs. Stress - it's how we respond to stressors that is vital. Understand yourself and your needs and how you respond to events.Matt Pattison BIOMatt's eclectic career has taken him from clinician to researcher, designer to film maker. He works tirelessly to design products and services that represent the lives and needs of everyday people across context and culture. He describes himself as a multi passionate entrepreneur and for anyone who might have spoken with him you know conversations can go deep, future focused and diverse pretty quickly. So we will see where this one goes.Links & ReferencesMatt's Design Thinker course: Apply design thinking to your work, your life and yourself [FREE]Matt's Mindful Eating course - Slow The Fork DownReferenced books Matt discussed and a couple more.1. Business Model Generation and Value Proposition Design by Osterwalder et al. 2. Sprint: How to solve big problems and test new ideas in just 5 days Jake Knapp et al3. Make Time- Jake Knapp et al Also worth a look:4. Tiny Habits - BJ Fogg5. Gary Brecka on Diary of a CEO with Stephen Bartlett - Episode 225 [Feb 2023]Sal's link and referencesGeorge Miller 1956. Research into how many things we can hold in our attention. +/- 7 pieces of information Research on brain processing Early morning daylight affecting the cortisol ‘pulse' and circadian rhythms Get in touch with SalIf this episode has caught your attention and you wish to learn more, then please contact me. I offer a free 20 min call where we can discuss a challenge your facing and how I may be able to help you.

Die Value Proposition steht für den Kern des Angebots eines Unternehmens. Welcher Prozess ist ideal, um eine Value Proposition zu entwickeln und wie steht die Value Proposition im Verhältnis zu den anderen Bausteinen eines Geschäftsmodell? Wertvolle Erkenntnisse, wie immer aus der Sendeanstalt Beromünster.   

If you liked "Business Model Generation," you'll love "Value Proposition Design." The sequel builds on the same visual format and practical tools that made the first one so useful. It shows you how to use the Value Proposition Canvas, a practical business tool to design, test, create, and manage products and services customers want. It compliments and perfectly integrates with the Business Model Canvasfrom "Business Model Generation" so you can succeed with great value propositions embedded in scalable and profitable business models. Practical exercises, process illustrations, and workshop suggestions help you immediately apply the tools in the book to your daily work. The book includes an online access to Strategyzer.com to complete and assess exercises interactively, learn from peers, and download pdfs, checklists, and more. You'll love "Value Proposition Design" if you've been overwhelmed by the task of true customer value creation, frustrated by unproductive product meetings and misaligned teams, involved in bold shiny projects that blew up, or simply disappointed by the failure of a good idea."Value Proposition Design" will help you successfully understand the patterns of value creation, leverage the experience and skills of your team, avoid wasting time with ideas that won't work, and guide you through the design and test of products and services that customers want.

Le monde du travail connaît une véritable révolution - la plus importante depuis l'instauration des congés payés - drivée par les collaborateurs. Pour notre invité, on peut avoir une approche globale autour de l'amélioration des conditions de travail des équipes, mais il faut apporter des solutions personnalisées.   C'est de ce constat que l'événement The Next Work Place est né. Grâce aux prises de parole de Kévin Bouchareb, Perrine  Labesse ou encore Pamela Corbin-Audoux, les quelque 300 invités sont ressortis de l'event avec une roadmap du Future of Work pour les aider à construire l'écosystème de travail. L'invité : Martin Sauer est le co-fondateur de Slean, l'entreprise qui réinvente le bureau de demain, mais aussi l'un des organisateurs de l'événement The Next Work Place qui a eu lieu le 6 décembre 2022 dans le garage Amelot. Restez connectés, une summer édition devrait voir le jour prochainement.  Les time codes : 3''00 : Les incontournables du podcast 8''00 : The Next Work Place : la genèse   20''00 : Des améliorations pour la prochain édition ? 31''30 : Le télétravail en France  38''30 : Quel impact pour The Next Work Place ? 41''10 : Un fail ?  43''10 : Le bureau de demain  51''00 : L'offre de lancement de Slean  53''10 : Début de Slean en période de Covid-19  54''10 : Le bureau circulaire  1''01''10 : Les recos de l'invité  1''04''45 : L'anecdote de l'invité Les références citées dans l'épisode : Lectures  # La Méthode Value Proposition Design d'Alexander Osterwalder, Yves Pigneur, Greg Bernarda et Alan Smith # Les employés d'abord, les clients ensuite - Comment renverser les règles du management de Vineet Nayar et Étienne Appert Série # WeCrashed de Lee Eisenberg et Drew Crevello  Abonnez-vous ici, à la newsletter Lundi au Soleil, qui sortira tous les dimanches à partir de 2023.  Pour découvrir tout ça, c'est par ici si vous préférez Apple Podcasts, par là si vous préférez Deezer, ici si vous préférez Google Podcasts, ou encore là si vous préférez Spotify. Et n'oubliez pas de laisser 5 étoiles et un commentaire sympa sur Apple Podcasts si l'épisode vous a plu. Lundi au soleil est un podcast du label Orso Media produit par Orlane Tonani Guéguen.

The value proposition is a foundational component for any successful sales department. It tells salespeople like you which demographics to target. It clues you into your buyer's biggest hopes and fears. And it guides your strategy for closing deals and earning that oh-so-sweet “yes.” But what happens if your value proposition is wrong? What if the […]

Mit mehr als 15 Jahren Erfahrung, bei Firmen wie der FOCUS Online Group, Greator und der Gründung seiner eigenen Startups, NetMoms und FEMBooks, ist Jens Echterling ein ausgewiesener Experte für Produktmanagement und den Aufbau und die Steuerung von Produkt Teams. In dieser Folge erzählt uns Jens alles über seinen persönlichen Werdegang, seine aktuelle Rolle als CTPO bei HeyJobs und welche Fähigkeiten es braucht, um ein guter Product Owner zu sein. Als Trainer unserer Digitale Leute School wird er zudem ab September die Module Business Model Canvas, Value Proposition Design und User Stories übernehmen und seine Expertise an die Teilnehmer vermitteln. https://www.digitale-leute.de/interview/podcast-episode-52-jens-echterling-ctpo-bei-heyjobs-ueber-seine-leidenschaft-fuer-digitale-produktentwicklung-und-seine-module-als-trainer-der-digitale-leute-school/ ÜBER DEN PODCAST Der Digitale Leute School Podcast ist für Einsteiger:innen im Produktmanagement. Wir sprechen mit den Trainer:innen der DL School Bootcamps über Ihre Modul-Themen und die Hintergründe Ihrer Karriere. ÜBER DIGITALE LEUTE Wir porträtieren Persönlichkeiten, die digitale Produkte kreieren, gestalten, entwickeln und vermarkten. Mit unseren Interviews geben wir einen Einblick in die Arbeitsweisen, Tools und Taktiken von Deutschlands Digitalunternehmen. Kontaktiert uns für Feedback, Vorschläge oder Anfragen via school@digitale-leute.de

This episode is with Alex Osterwalder - Author of best-selling books Business Model Generation, Value Proposition Design, and his latest book, The Invincible Company. He's been ranked No.4 of the top 50 management thinkers globally, and he's the co-founder of Strategyzer, which helps companies expand existing business lines, build new growth enginges, de-risk innovation ideas, and up-skill teams. In this episode we talk about how to build an invincible company through business model innovation.

Ayoub Harij est CEO et cofondateur de Sle3ti.ma, plateforme digitale qui connecte les détaillants traditionnels avec les distributeurs de produits de grande consommation en offrant des services à forte valeur ajoutée autour de la gestion des commandes jusqu'à l'optimisation des ventes et des livraisons. Sle3ti.ma a réalisé une levée de fonds seed en octobre 2021 de 12 millions de DHs qui va accélérer le développement et la croissance de la startup, dans un potentiel marché estimé à 120 milliards de Dhs annuels dépensés dans environ 200.000 points de vente Ayoub s'est construit très jeune dans l'effort, la détermination, la remise en question permanente et la rébellion face aux règles. En matière d'apprentissage, il s'applique à décortiquer les concepts pour mieux les assimiler et les retenir. Jusqu'à aujourd'hui, il a nourri cette habitude d'être en veille par rapport aux nouveaux concepts et possibilités de disruptions technologiques grâce au digital  « J'ai réalisé que j'étais condamné à réussir par mes propres moyens ! »  Cette course vers les défis l'emmène vers le parcours sélectif des classes préparatoires qui renforce considérablement sa résistance et sa capacité mentale à ne pas avoir de problème à se tromper “ Tu peux recevoir tous les coups du monde sans mourir ! “ L'expérience de l'organisation du forum en école d'ingénieur lui donne le goût du business development et il rejoint la direction commerciale de Procter & Gamble avec un premier passage obligé sur le terrain auprès des épiceries, pour assurer un objectif quotidien de vente. Il poursuit son parcours quelques années plus tard, en tant que Directeur de la zone Afrique chez Lavazza où Il est chargé de parcourir plusieurs pays pour développer avec des entrepreneurs leur activité et l'écosystème local autour du produit. Fort de cet apprentissage, il décide de quitter le salariat en 2015 ayant pris le soin d'avertir les plus proches des difficultés à venir et s'aidant dans cette démarche avec des livres de développement personnel   Son projet passion s'appelle Footigo une application mobile de type réseau social pour les fans de football autour d'un univers ludique et riche (quizzs, monnaie virtuelle,...). La startup réalise une traction rapide avec 70.000 users actifs en 6 mois et une première levée de fonds de 250.000 dollars en Italie auprès de business angels  L'aventure Footigo devra néanmoins s'arrêter au bout de quelques années faute de financement suffisant, la traction initiale ne réussissant pas à intéresser des investisseurs VC pour une sérieA internationale, frileux à prendre le risque sans un POC réussi en dehors du Maroc  “Il faut savoir couper le cordon ! Soit c'est Footigo qui meurt, soit je meurs avec Footigo ! ” “ Footigo n'est pas égal à Ayoub, Footigo est un projet de Ayoub ! ” L'aventure lui  a pourtant permis de constituer une équipe et un socle technologique digital performants. Cet actif, permettra de développer rapidement une solution de covoiturage pour les Entreprises, RiderIn qu'il  va déployer en septembre 2019, avec un modèle économique basé sur les économies réalisées, qui a le mérite d'aligner les intérêts de l'entreprise avec ses salariés. Un modèle qui est contraint à freiner brutalement avec l'avènement du COVID en mars 2020 L'idée de Sle3ti va germer lorsqu' Ayoub croise Abderrahim Zizi, un ancien collègue qui s'est lancé dans la distribution qui lui relate les difficultés de la vente auprès des épiceries traditionnelles en plein confinement. Ayoub connaît bien les drivers de la distribution qui sont la couverture géographique et la fréquence de visite. L'idée est de fournir une application multiservices chez les épiciers recrutés, moyennant commissions sur les ventes réalisées, ce qui va dispenser de la présentation physique et libérer le potentiel rendu possible par le digital en facilitant et fluidifiant l'accès et la relation du distributeur avec le point de vente   Ayoub mobilise à nouveau l'équipe digitale pour déployer en quelques mois l'écosystème applicatif Sle3ti, recruter les premiers épiciers dès juin et réaliser un POC avec Abderrahim, son nouvel associé qui a souhaité rejoindre l'aventure, en apportant sa connaissance du marché et son réseau relationnel. Cette performance va attirer l'attention de plusieurs investisseurs jusqu'à la réalisation de la levée auprès de Richbond, un fit qui repose sur trois piliers : confiance, mindset et complémentarité des forces " L'idée ne vaut rien du tout : ce n'est pas l'idée qui  compte, c'est l'exécution de l'idée qui compte ! "  " La vraie barrière à l'entrée c'est le business que tu construis, ce n'est pas l'outil !" Ayoub nous livre son précieux retour d'expérience sur le mindset entrepreneur : Apprendre à ne pas mourir : même quand la situation semble sans issue, être décidé à ne pas mourir “ Je suis convaincu que je ne vais pas mourir, la question devient comment je vais survivre ? ”   Changer sa perception des choses : accepter qu'il y'aura des problèmes “ Ce qui fera la différence, c'est ta réaction par rapport au problèmes ! “ Essayer de se détacher et ne pas être amoureux de son produit, coûte que coûte : "  Il ne faut pas se définir par le produit, le produit c'est juste ta création ! " Ayoub nous décrit aussi l'importance de la conscience de soi et que le plus grand challenge, c'est de se connaître soi même ! Il nous recommande les lectures suivantes :  The Power of Now Eckhart Tolle Hooked par Nir Eyal La bonne idée existe par Luc de Brabandère Business Model - Nouvelle Génération  par Yves Pigneur Centered leadership   par Joanna Barsh Le Moine qui vendit sa Ferrari par Robin Sharma  Manuel d'Epictète   Value Proposition Design par Yves Pigneur  The Power of Habit  par Charles Duhigg

"We don't write books, we craft spreads." Dr. Alex Osterwalder and his book co-authors pioneered the landscape, full-color, creative visuals format for simplifying complex business ideas. They consider every page of their books as a user interface, optimizing for simplicity, clarity, and fun. "Visuals don't become lipstick on a pig, they become an essential part of the reader's experience." There's good news and bad news today: the good news, I know you will love what Alex shares about simplifying complexity. The bad news? My track didn't record! So consider this a masterclass of sorts :) More About Alex: Dr. Alexander (Alex) Osterwalder is one of the world's most influential innovation experts whose work has changed the way established companies do business and how new ventures get started. His company Strategyzer provides online courses, applications, and technology-enabled services to help organizations effectively and systematically manage strategy, growth, and transformation. Alex is the co-author of a suite of beautifully designed bestselling books in the Strategyzer Series including Business Model Generation, Value Proposition Design, Testing Business Ideas, The Invincible Company, and his latest, High-Impact Tools for Teams. ❤️ Enjoying the show? The best way to thank us is by leaving a rating or review. Free Time is listener-supported—consider donating to become a podcast BFF and you'll get access to a monthly Q&A call with Jenny and private feed.

¿Querés que tus productos y servicios tengan éxito? Vení a reflexionar con Sebastián acerca del diseño de la propuesta de valor y la metodología del Value Proposition Design, que garantiza que el diseño de tu oferta sea centrado en las personas. En este episodio con la participación de Connie Demuru, VP para LATAM & Partner en RAPP.

Dr. Alexander (Alex) Osterwalder is one of the world's most influential innovation experts, a leading author, entrepreneur, and in-demand speaker whose work has changed the way established companies do business and how new ventures get started. Ranked No. 4 of the top 50 management thinkers worldwide, Alex is known for simplifying the strategy development process and turning complex concepts into digestible visual tools. Together with Yves Pigneur, he invented the Business Model Canvas, Value Proposition Canvas, and Business Portfolio Map—practical tools that are trusted by millions of business practitioners from leading global companies. And they really introduced into the strategy dialogue the idea that business models can be intentionally—and creatively—designed. Strategyzer, Alex's company, is on a mission to evolve large established companies so that they inspire and activate and liberate their employees to be innovators. They do this using online courses, applications, and technology-enabled platforms. His books include the international bestseller Business Model Generation, Value Proposition Design, Testing Business Ideas, The Invincible Company, and the recently launched High-Impact Tools for Teams.In this podcast he shares: Why innovation MUST begin with your culture Why if there were only ONE metric you should be tracking to unleash innovation, it should be your “innovation kill rate” Real-world examples of large enterprises who have been able to transform into agile, innovate organizations, proving it CAN be done __________________________________________________________________________________________"So there are now those outliers who have done exactly that. They invested in innovation, but it's not just the money, they gave innovation power and they created this ecosystem for exploration, with tons of failures. They hold up their failures—same thing as Amazon. They hold up their failures and say, "You can't succeed without failures, and the bigger you get, the bigger your failures. But you know that's the system you need to create for the winners to emerge. So, failure's never the goal, but it's an inevitable side consequence of exploration."-Alex Osterwalder__________________________________________________________________________________________Episode Timeline:00:00—Introducing Alex Osterwalder + The topic of today's episode2:05—What is your definition of strategy?3:01—What got you interested in strategy?4:01—Could you explain a "dual culture"?5:50—What are the drivers of culture?8:09—What are you most well-known for?11:16—What should a CEO be encouraging to engage innovative behavior?14:30—What is the key lesson people should take away from the case studies you've described?16:20—What do most companies get wrong?18:07—What's a belief that you've changed your mind about?19:54—What are you working on now, and how can people engage with you?__________________________________________________________________________________________Additional Resources:Personal website: https://www.alexosterwalder.com/Strategyzer Website: https://www.strategyzer.com/

Dr. Alexander (Alex) Osterwalder is one of the world's most influential innovation experts, a leading author, entrepreneur, and in-demand speaker whose work has changed the way established companies do business and how new ventures get started. Ranked No. 4 of the top 50 management thinkers worldwide, Alex is known for simplifying the strategy development process and turning complex concepts into digestible visual tools. Together with Yves Pigneur, he invented the Business Model Canvas, Value Proposition Canvas, and Business Portfolio Map—practical tools that are trusted by millions of business practitioners from leading global companies. And they really introduced into the strategy dialogue the idea that business models can be intentionally—and creatively—designed. Strategyzer, Alex's company, is on a mission to evolve large established companies so that they inspire and activate and liberate their employees to be innovators. They do this using online courses, applications, and technology-enabled platforms. His books include the international bestseller Business Model Generation, Value Proposition Design, Testing Business Ideas, The Invincible Company, and the recently launched High-Impact Tools for Teams.In this podcast he shares: Why innovation MUST begin with your culture Why if there were only ONE metric you should be tracking to unleash innovation, it should be your “innovation kill rate” Real-world examples of large enterprises who have been able to transform into agile, innovate organizations, proving it CAN be done __________________________________________________________________________________________"So there are now those outliers who have done exactly that. They invested in innovation, but it's not just the money, they gave innovation power and they created this ecosystem for exploration, with tons of failures. They hold up their failures—same thing as Amazon. They hold up their failures and say, "You can't succeed without failures, and the bigger you get, the bigger your failures. But you know that's the system you need to create for the winners to emerge. So, failure's never the goal, but it's an inevitable side consequence of exploration."-Alex Osterwalder__________________________________________________________________________________________Episode Timeline:00:00—Introducing Alex Osterwalder + The topic of today's episode2:05—What is your definition of strategy?3:01—What got you interested in strategy?4:01—Could you explain a "dual culture"?5:50—What are the drivers of culture?8:09—What are you most well-known for?11:16—What should a CEO be encouraging to engage innovative behavior?14:30—What is the key lesson people should take away from the case studies you've described?16:20—What do most companies get wrong?18:07—What's a belief that you've changed your mind about?19:54—What are you working on now, and how can people engage with you?__________________________________________________________________________________________Additional Resources:Personal website: https://www.alexosterwalder.com/Strategyzer Website: https://www.strategyzer.com/

In this week's episode on the NHS... We want to teach you something very important for every entrepreneur, for every business. There are no great and sustainable businesses without the Unique Value Proposition. Therefore, we walk you through the process of the Value Proposition Design and we show you how to use the Value Proposition Canvas tool. ____________________________________________________ Are you a wannabe or an early entrepreneur? Follow us on Instagram to see more content for people like yourself. @thenewbornhustlers https://www.instagram.com/thenewbornhustlers/

Il nostro ospite oggi è Matteo Fusco, docente di Politiche Economiche per le Organizzazioni all'Università Cattolica di Milano e fondatore di Beople, società di consulenza che in Italia è un riferimento per l'innovazione dei modelli di business.Matteo è anche autore del libro “Business Design per le Pmi” e ha curato e revisionato i principali best seller internazionali sul Business Design, trai quali Creare Modelli di Business e Value Proposition Design. La sua missione è aiutare imprenditori e manager a costruire un'innovazione efficiente attraverso processi rapidi, misurabili e replicabili.Con Matteo oggi parleremo proprio di innovazione di modelli di business cercando di fornire spunti e metodologie applicabili a tutte le organizzazioni e a tutte le tasche, ma in particolare applicabili alle PMI italiane.Molto spesso mi capita di parlare con imprenditori e manager di innovazione di prodotto o di servizio, ma di rado mi capita di vedere aziende che mettono in discussione il proprio modello di business.Chi è in grado di farlo però ha l'opportunità di anticipare i tempi e differenziarsi dai propri competitor. Ovviamente però innovare non vuol dire scommettere su nuove idee o trend, ma analizzare e costruire in modo ragionato e pesato il proprio futuro.Con Matteo oggi proveremo a capire come è possibile fare tutto questo e perché è importante farlo, soprattutto nel contesto dinamico e mutevole che stiamo vivendo.

Review buku kali ini menjelaskan bagaimana memahami pelanggan dalam bisnis kita, apa yang kita tawarkan, bagaimana menciptakan solusi atau penawaran yang tepat kepada mereka.

Many presenters and musicians treat concerts and opera performances almost in a religious way. Only enlightened people are allowed to worship the high art of classical music. The end of the COVID19 pandemic allows us to rethink that. A great first step is observing audience members and listening to them. The book, Bernhard mentions, is Value Proposition Design by Alex Osterwalder & al. -> https://www.strategyzer.com/books/value-proposition-design. If you are interested in the Be Your Own Manager Courses on career management and entrepreneurship for classical musicians, you find the details here: www.beyourownmanager.com. To find out more about Bernhard Kerres go to www.bernhardkerres.com.

Episode Summary: In this episode Dr Sharon Tal and I discuss how the book she co-authored with Prof Marc Gruber, ‘Where to Play' complements the Lean Start Up movement and Design Thinking. She also explains how the Market Opportunity Navigator could benefit large organisations as well as start-ups.   Bio: Dr. Tal helps entrepreneurs and managers identify, evaluate and prioritize market opportunities for their business. Together with Prof Marc Gruber she wrote the book ‘Where to Play' to help companies choose a promising strategic focus and move forward with confidence. Dr. Tal is the co-founder and former Executive Director of the Entrepreneurship Center at the Technion, Israel Institute of Technology, and a Senior Lecturer in Marketing and Entrepreneurship. She runs courses and workshops in accelerators and universities around the world, and serves as a mentor in many organizations that aim to help budding entrepreneurs. Sharon has vast experience in marketing, as she served as a marketing manager for firms in several industries, as well as extensive experience in strategic consulting. Her PhD research looked at market entry decisions of hundreds of startups and its consequences on firm performance and flexibility. Website/ social media: Where to Play website: https://wheretoplay.co/ Sharon's LinkedIn: https://www.linkedin.com/in/sharon-tal-itzkovitch-a390414a/ Where to Play LinkedIn: https://www.linkedin.com/company/wheretoplay/ Twitter: @WhereToPlayCo   Books mentioned in this episode: [NOTE: We currently bear all costs for organising, producing and hosting the podcast series. To help us offset costs, would you consider purchasing the mentioned books via our Amazon affiliate links below? Doing this could give us a commission from Amazon at no extra cost to you. Thank you!] Where to Play: 3 Steps to Discovering Your Most Valuable Market Opportunities by Marc Gruber and Sharon Tal End of Competitive Advantage: How to Keep Your Strategy Moving as Fast as Your Business by Rita Gunther McGrath Seeing Around Corners: How to Spot Inflection Points in Business Before They Happen by Rita Gunther McGrath The Corporate Startup: How Established Companies Can Develop Successful Innovation Ecosystems by Tendai Viki, Dan Toma & Esther Gons Four Steps to the Epiphany: Successful Strategies for Products That Win by Steve Blank The Lean Startup: How Constant Innovation Creates Radically Successful Businesses by Eric Ries Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers by Alexander Osterwalder & Yves Pigneur Value Proposition Design: How to Create Products and Services Customers Want by Alexander Osterwalder & Yves Pigneur Building a Story Brand: Clarify Your Message So Customers Will Listen by Donald Miller   Articles: Steve Blank's Blog on Where to Play https://steveblank.com/2019/05/07/how-to-stop-playing-target-market-roulette-a-new-addition-to-the-lean-toolset/ Steve Blank's 2nd blog on Where to Play: https://steveblank.com/2020/06/23/winners-rising-out-of-the-crisis-where-to-find-new-markets-and-customers/   Interview Transcript: Ula Ojiaku:  01:16 So, we have with us today, Sharon Ta1, who is the co-author of the book Where to Play. Sharon, thank you so much for making the time to be our guest on this podcast. Sharon Tal:  01:28 My pleasure - hi, Ula! Ula Ojiaku:  01:30 Hi! So, let's start! I did a bit of research, you know, just to find out a bit more about you before this conversation and I Googled (the name) Sharon Tal - it seems like it's a very popular name for famous people. So, I saw an actress who is famous and a notable TV producer who used to be with Amazon… What do you think about that? Sharon Tal:  01:53 Actually, that's a unique question Ula - original one. So it's true - Sharon is a very popular Israeli name. I come from Israel, and it's a very popular Israel name, especially for women around my age. The meaning of Sharon is actually a geographical area in Israel. And I've never been the only Sharon in class, university, work, wherever. And of course, there are many others with even the same surname. So, I'm used to some of these confusions by now. Ula Ojiaku:  02:26 Okay, I love the name. And I remember seeing the reference to it for the first time in the Bible, you know - the Rose of Sharon. It has a significant meaning to me as well. Sharon Tal: 02:36 Thank you. Ula Ojiaku:  02:38 You are a very accomplished person, having written the book, the significant work you did with your PhD that culminated in the co-authoring of the book, Where to Play with Professor Marc Gruber. And yet in my limited interaction with you, you come across as a very personable, down to earth person, very easy to communicate with.  Can you tell us a bit about your journey so far? How did you get to where you are currently? Sharon Tal:  03:05 Well, first of all, thank you for the warm words. And always nice to hear that other think you are well-accomplished. I started my journey as a Marketing Manager. But at some point, I wanted to go back to study masters thesis in Strategic Management. And I went back to where I did my first degree, which is the Technion Israel Institute of Technology, and I kind of fell in love with the academic field and a great place to stay, especially when you have kids at home. So, after I finished my masters thesis,  I stayed in the university and I co-founded the Entrepreneurship Center there. So, then I was managing the Entrepreneurship Center at the Technion and that's where I got to learn so much about the entrepreneurial journey and meet and consult with hundreds of early-stage startups and entrepreneurs - especially technology entrepreneurs. And during that time, I noticed that there is a challenge that is very common to many of them and that was figuring out which market to pursue with their innovative idea. And given that I was coming from a marketing background, I wanted to help them find a structure for this decision, and we couldn't find a good tool. So eventually, I decided to do my PhD on this topic. And we looked at hundreds of early stage startups and how they managed this trade off, this question of where to focus, and how to focus properly. I'm telling you all this because it's just a step-by-step process in my career that at the end led me to have this deep know-how and expertise in figuring out how to focus properly for and find the best market. So, given all this academic and practical understanding, at the end, we decided to write this book and develop this methodology, the market opportunity navigator to bring this know-how, which is (the) theoretical and practical, together to the practitioners. At the end, that's my career story and today, I work mainly when training this methodology, either in academic institutes or early stage entrepreneurs' programs, for budding entrepreneurs, and also larger organizations and innovation managers. Ula Ojiaku:  05:25 Okay, so that means you are open to like consulting with either budding entrepreneurs or large or small organizations. Sharon Tal:  05:34 Correct. Only thing I want to refine here is it's not exactly consulting. As far as I said, it's more of a facilitation, so I facilitate the process with them. The difference is, as a consultant -  and I used to work as a consultant in the past - you don't only ask the questions, you also bring the answers. When you facilitate a process, you help the team ask the right questions, but they bring the answers to the table, and then you'll help them digest and make the right decisions out of that. So, that's what I mainly do today I think, facilitation rather than consulting. Ula Ojiaku:  06:13 I like the way you've differentiated the term, ‘consultants' and you've emphasized that you're more of a facilitator. That gives me the impression that it's more about you drawing out the information or the answers that they already know that's within them - because they know their context better than you ever could - having been there. But you are helping them to draw out the answers and helping them to use the tool adequately in their context. Sharon Tal:  06:41 Correct. Ula Ojiaku:  06:42 Ok, thanks for the clarification Sharon. What would you consider as the main challenge you've experienced in your career or personally? Sharon Tal:  06:51 Yeah. Okay. So, let me divide this into two. So professionally and personally. From a professional perspective, I think the most challenging part was to bridge the gap between academia and the practical world. In a way, I was blessed to have prior experience in both. And when we started to write the book, we also thought it's going to be quite easy to find a way to bridge this gap. But it took us much longer than we expected, because it's very challenging to find the middle ground between being thorough enough and simple enough. And that's the challenge of combining theories, and bringing them to - in a very simple, appealing way - to practitioners. So, from a professional perspective, I think that's the main challenge. From personal perspective. But that's not only me, I'm sure that many women in general, I think the main challenge always has been to balance life and career, especially having three kids at home and finding the way to be both a good professional and a good mother and wife. So that's always the thing for me. And almost every decision that I've made in my career was somehow made having this challenge in mind. Ula Ojiaku:  08:15 I totally empathize. I mean, you're a little bit ahead of me, because I have a nine-year-old and a seven-year-old and… Sharon Tal: 08:23 They will grow. Ula Ojiaku:  08:25 They will and they are, I mean, things are much better than when they were in diapers, certainly. But I've found myself having to make decisions professionally, that take into consideration how it's going to affect them, especially at their age. Yes, so I've made sacrifices and compromises and I'll do it all over again. Sharon Tal:  08:48 So, would I. So, would I, so I am proud of my sacrifices. I think they were right. So, I would do it all over again. Ula Ojiaku:  08:56 They're not always young, like you said, and that gives me hope - they'll grow up and give us freer times. Now moving on to… so moving on to your book, Where to Play. I've already had a very good chat with your co-author, Professor Marc Gruber. And he gave us an overview of the work you'd done and what the market opportunity navigator is all about. For the audience members who are yet to listen to this and just as a recap, can you give us a recap of what this is (about) please? Sharon Tal:  09:26 Sure, so the book Where to Play presents a structured methodology or framework if you want that is called the market opportunity navigator. This process helps entrepreneurs and business managers to find or discover the best market opportunities for their innovation. Think about any almost any technological innovation or idea that you have or even existing business line of company, they can always apply it to create different offerings or address the needs of different types of customers. So, the process helps you with three steps. First, it's about identifying; discovering different market opportunities for this innovation. What type of applications, I can stem from your core abilities, and who may need it - in any combination of application and customer is a market opportunity for your company? The second step is the evaluation step. So, you need to be able to comprehensively assess the attractiveness of these different directions, or different opportunities, either if you're an early stage startup, or if you're looking for the growth engines for your venture for your company. So, the second step helps you to systematically evaluate the potential and the challenge of every market opportunity on your plate and compare them visually. And the third step is about prioritizing. How do you compile all this information that I'm learning to set a smart to design a smart strategy for your company, a strategy that can utilize this multiple market opportunities in your favour? So, if you are an early stage startup, you can utilize these multiple opportunities to set your backup and growth options and keep them open for the future. If you're a large organization, you can utilize these multiple opportunities, to design a portfolio of growth options - those that are a little bit more related and more far out from your existing business line - to create this balanced portfolio of growth or growing options. Just to summarize this three-step process, and very structured because every step has a dedicated worksheet to help you go through this decision making. So, it's very easy, in a way very easy to apply either as a sole manager, but also in a team. Probably one of the main benefits is that it creates a shared language or communication tool. You can now walk through this strategic design or strategic process in a very systematic way, involving different people, or employees or stakeholders. Ula Ojiaku:  12:09 Thanks a lot. That's a very good overview. Just tying to that, because you said it could be used by you know, both individuals and small and large enterprises. So, for large organizations, how could the market opportunity navigator benefit large organizations? Sharon Tal:  12:37 Yeah, it's interesting, because, you know, when we started developing this tool, we had startups in mind, and it was actually based on our deep, you know, research for how early stage startups make decisions. But very quickly, we figured out that large organizations also need a structured process to identify their next growth opportunities. And some of them, of course, already apply some processes, but they are not always  comprehensive and some of them are just doing this messy decision-making process with no systematic practices. And that creates a little bit too much emphasis on luck rather than systems. Ula Ojiaku:  13:09 And sometimes, it's really about the most senior person who is just, you know, pushing it (their agenda) or the loudest, right? Sharon Tal:  13:16 Correct. Definitely, right. Definitely, right. So, so I think the very first thing to keep in mind is if you have a structured tool that can involve different types of employees and managers and manager levels. In this process, it's very valuable. Now, the thing that we've found most beneficial for larger corporates when they use the market opportunity navigator is actually the identification phase. So, let me explain why. Many times, managers are bounded within their existing industry lines. And today, we know from different books and different studies, including a very good one by Rita McGrath that industry lines are quickly blurring, and competitive advantage is very temporary. And therefore, organizations need to find and identify opportunities, not necessarily within their existing industries. So, they actually need to learn how to break out from existing industries and think wider. And that's a challenging process. So, the first step of the Market Opportunity Navigator helps you to first characterize your core strengths or core abilities in their own right. And then think how you can combine or recombine them in different ways to create completely different offerings, for completely different market segments or market opportunities. That really helps you to think outside your limited industrial boundaries. And what we see happening many times is, these structured brainstorming sessions are very powerful. You can use them to analyze your core strength and think what else you can do with it. It's like an exercise in cognitive flexibility. But you can also use this to ask yourself, okay, now that I've listed this core strength, what if I had a new one? What if I developed another core element in here? For example, blockchain abilities, whatever, okay, and how would that open up different opportunities for my company? So, it's a semi-structured discovery process, which is very powerful to help companies discover their opportunity arena. So, an arena is a concept again coined by Rita McGrath that said, don't forget your industries, think about your larger opportunity spaces or arenas, and that discovery process is very valuable in this manner for this specific issue. Now, also, I think, larger organizations are looking for ways to bring in entrepreneurial mindsets and entrepreneurial imagination. So, using these tools which were originally tailored for startups and bring(ing) them into their meeting rooms is actually very nice. You can put this thing (the Market Opportunity Navigator template) on a wall, you can use sticky notes, you can run these brainstorming sessions. It's fun, it's enjoyable, it's engaging. And I think large corporates could definitely find the benefit in this approach as well. Now, another thing to keep in mind probably is that once you discover opportunities with this first step of the Navigator, the second one helps you to quickly distinguish or characterize them based on the potential that they bear for your company and the challenge in pursuing them. So, you can very quickly or you can characterize or distinguish between these ideas, and find your goldmine opportunities - those that are higher on potential and relatively low or manageable on challenge. You can also use this to find your quick wins, which are maybe modest on potential but relatively safe. And actually, quick wins have a good benefit in larger organizations because they help make the change. If you start your process with applying some or pursuing some quick wins, you get the buy in of stakeholders' entire management more easily. And you're on your way to a larger change in the future - for your moonshot's opportunities, for example, in the future. So, I think that's maybe another benefit to keep in mind. Ula Ojiaku:  17:48 So, Sharon, can you define what you mean by a moonshot? I mean, goldmine sounds like it's something that would be potentially highly profitable, with medium to minimal effort on the part of the organization. And there is the quick win, you know, the low hanging fruit, which is easy-to-get medium-sized opportunities, but it's easier to implement and get but what would be a moonshot? Sharon Tal:  18:12 So, you're definitely right with your interpretation. The moonshot opportunities are those with a high potential, but also extremely high challenge. Now many breakthrough innovations or if you think about large corporates, breaking beyond their existing business lines, beyond their existing customer segments is challenging, but you want to have those in your portfolio as well. Right? So, that's when we talk about the attractiveness of different opportunities. We categorize them based on these two dimensions: potential and challenge. And moonshot is one of these quadrants, you know, matrix. Ula Ojiaku:  18:47 Okay, you mentioned Rita McGrath's book, were you referring to The Competitive Advantage? Or is there any other book…? Sharon Tal:  18:54 Yeah, so she has actually two books that relates to this topic. One is The End of Competitive Advantage, exactly the one you mentioned, where she talks about the fact that competitive advantage is very temporary these days, and companies must be able to explore new opportunities all the time, and move quickly, or reconfigure their assets quickly to move from one opportunity to the other. And the Market Opportunity Navigator helps you to do just that. How do you leverage your existing abilities and core strengths to completely new opportunities? The other book that was recently published is Seeing Around Corners, where she provides some more guidelines on how to identify when disruption is coming into your industry, and then you need to quickly figure out what to do with that. Ula Ojiaku:  19:52 Okay, okay. That's great. You've beautifully explained why the Market Opportunity Navigator would be beneficial to large organizations as well, even though it was originally put together, synthesized for startups, for entrepreneurs. How does the Market Opportunity Navigator complement the Lean Startup cycle? Sharon Tal:  20:14 Yeah, yes, that's actually a great question. Because when we designed it, we didn't want to (re-)invent, you know, the wheel. We wanted to join the Lean Startup movement. But we felt that the tools of the Lean Startup customer development process, the Business Model Canvas, the Agile development - all of these tools are very good to quickly find your product-market fit within a market domain, or pivot quickly if you find out it's the wrong one. But what they don't tell you is where to actually start digging in, where to actually start your customer development process. And that's where the Market Opportunity Navigator comes in, and there was recently a blog published by Steve Blank, the father of Lean Startup, where he actually talks about the key addition of the Market Opportunity Navigator into the Lean Toolset. The idea is that the Market Opportunity Navigator helps you to figure out where to play, find out this market domains where you can dig in or you can have some businesses. And then the Lean Toolset helps you to zoom in and figure out how to play. And you can very quickly experiment and refine and figure out your business model within the market domain. So, it's the wide lens perspective to help you define the boundaries for your lean experimentation. Now, one thing to keep in mind that at the end of the day, this is a very iterative process, right? You zoom in and zoom out, you can do this wide lens analysis, figure out the domain, zoom in with the lean experimentation, use these great Lean Startup tools, learn and go up and reflect again, on what you've learned with this wider reflection tool, which is the market opportunity navigator. So, definitely complements these great tools in the title, interestingly, the title that Steve Blank gave to this post is ‘Stop Playing Target Market Roulette', so use this systematic process to define the boundaries of your lean experimentation. Ula Ojiaku:  22:26 Steve Blank actually mentioned your book as well, when I interviewed him, he had high praises for it in terms of how it helped with structuring…at least giving startups a targeted view of where to focus on. I also get the sense that the Navigator ties in quite well with Design Thinking, because it's not about being haphazard. It's really about adding some rigor and structure to how you determine where you play. So, can you tell me a bit more about how the Navigator complements Design Thinking? Sharon Tal:  23:01 Sure. So, first Design Thinking has very, some very, you know, common elements with the Lean Startup, especially when we talk about prototyping and experimenting, validating an idea early on in the market. The key issue for me in Design Thinking is the first steps of customer empathy. So, identifying new opportunities, by putting yourself in the shoes of different customer segments. Now, I think this is actually a great methodology to discover new opportunities for your company. And the reason it complements the market opportunity navigator is because the navigators actually don't start with empathy with customer, it starts with what are your core strengths or abilities, and how can you leverage them to create different or to address the needs of different types of customers. So, at the end of the day, to have a good opportunity, it has to have these two ends, it has to have a clear need from the market. But also, you should be able to address these needs with your core strengths and abilities. So, the discovery process can begin with putting yourselves in the shoes of different types of customer like Design Thinking. But it could also begin with figuring out what's your core abilities or technological elements, and how you can reconfigure them differently. At the end, you will need to tie both ends anyway together to have an opportunity. My main way of looking at this is that they are different perspectives for identifying new market opportunities for the company and both are excellent. And then you create this multiple set of opportunities and you move forward to evaluating and prioritizing them. Ula Ojiaku:  24:52 It gives me the impression that you could start using the Design Thinking and putting yourself in the customers shoes, but you could start from evaluating your strengths, and also understanding what the customer needs. And then finding that, you know, that happy place where what you have, can adequately meet customer's needs or demands. Sharon Tal:  25:12 Exactly. And now, this is a process that it's a discovery process, and it takes time to find and the great thing is, by having multiple opportunities or a large set of opportunities is a real asset for your company. Because at the end, it will help you to find those most promising fertile grounds. So, you can definitely use both methodologies to bring in as many ideas as possible and then start validating them, be able to make sure that you have some good options on your table. Ula Ojiaku:  25:48 So how would you balance this though, because you could go on analyzing, how do you prevent yourself from going into analysis paralysis versus acting and knowing when you've done enough? Sharon Tal:  25:56 Yeah, good, good question. Okay, so I think the first thing I would say I would recommend is, again, is to have a structured process - adopt a structured process. Understand, how do you plan to actually bring the data or the evidence in to make a choice, but you also need to understand that even if you have a systematic process, it doesn't give you a crystal ball to know the future. So, you also need to learn to live with uncertainty because the business world is unpredictable. Innovation is unpredictable. So, my suggestion would be, use a systematic evaluation process, clearly define your criteria and in line with the Lean Startup, start with your assumptions and prepare a clear action plan how you're going to bring evidence to support these assumptions. And at some point, just compile all the data that you have, and make a decision. And one thing that we have learned is that, it's often difficult to compiled all the data that you have to have to create a clear pattern out of this. So, you send your employees, you send your teams to gather information, to talk with potential customers, to do market research on the competitors on different landscapes of opportunities. But how do you then compile all these bits and bytes of information into one clear image or pattern? That's I think, one of the challenges where the market opportunity navigator comes in handy, because it helps you to first be very systematic about the consideration, the criteria, and also consolidate these different factors into one simple image that we call the Attractiveness Map. Ula Ojiaku:  27:53 It kind of brings to mind Alex Osterwalder book on Value Proposition Design and Testing Business Ideas So, there are concepts that I believe that could also help with a structured approach to processing the data collected to help with decision making. What's your view on that? Sharon Tal:  28:11 Oh, yeah, you're definitely right. Again, I think different tools help you to do different jobs. And the tools like the tools by Osterwalder and Pigneur, and his new book on how to test your ideas. They're all really great resources to help you validate these opportunities, make sure you have a scalable, repeatable business in there. And that's why I said it's a ‘zoom in and zoom out' type of process. And in the book, we actually also describe how these tools go together in a very complementing manner, especially because they not only help you to zoom in, but also to validate your initial potential and challenges. Ula Ojiaku:  28:58 So, let's move to the next part of this conversation. So, what books would you recommend to someone who wants to learn more about the topics we've discussed? Where to Play is the key one, but what other books would you recommend? Sharon Tal:  29:13 Yeah, okay. So, first of all, it's the trivial ones, those that are, you know, the, on the top of the list of the lean processes like the initial book by Steve Blank, and the books by Osterwalder and Pigneur, which described the Business Model/ Value Proposition Canvases, and of course, Eric Ries lean startup, these are the basic ones for the lean processes. I think it's challenging a bit to bring this startup methodologies into larger corporate settings. So, one book that I find that does it quite nicely is The Corporate Startup, by Tendai Viki and Dan Thomas. And they, they translate this process that comes from small organizations into processes, which are adequate for larger corporates and I think that's quite an interesting read. On a different perspective, I recently read a book called Building a Story Brand by Donald Miller, which talks about how to clearly phrase and define your messages within a specific market. So, I think, once you have done this search, validated it and decide to focus on pursuing a specific market opportunity, this is a very valuable next step read, because it really gives you a good perspective on how to simply explain your message and convey your message. Ula Ojiaku:  30:55 Well, thanks, Sharon. If any member of the audience wants to contact you, how can they reach you? Are you on social media? Do you have a website? Sharon Tal:  31:02 Yeah, sure. So, the natural first pass is our website. It's www.wheretoplay.co and then we have all the information about the Market Opportunity Navigator. You can download the worksheets and the Navigator for free. You can read all these posts and articles and examples and case studies and also about the book. So, there's a lot of information and resources out there. Actually, we also have free slide sets and materials for mentors, for consultants, for managers that want to run brainstorming sessions around this. So, there's a lot of materials out there and it's almost all for free except for the book of course. And then you can find me on LinkedIn, both my personal account, and its under Sharon Tal Itzkovitch and Where to Play, we also have a where to play account on LinkedIn. And I'm also active on Twitter under Where to Play, so you can find me on wheretoplay on Twitter. Ula Ojiaku:  32:05 Okay, I'll add all these links to the show notes. So, thanks a lot, Sharon. So, any final advice to the audience? Based on what we've discussed so far for someone or an organization starting off in their lean innovation journey? What would be your advice? Sharon Tal:  32:28 Oh, wow! Maybe the one key thing to keep in mind is that it's a continuous work. It's a continuous process, innovation and exploration never ends actually, for and doesn't matter if you're a startup or a large corporate. And given that it's a continuous effort. You need to make it a habit, and you need to make it iterative. And I think the more you're able to put systems and structured processes inside this, the easier it gets to make it iterative and to make it a habit. That's my advice. Ula Ojiaku:  33:08 That's a great advice. So, innovation and exploration never end. Make it a habit. Make it iterative. Yes. That's great. Fantastic. Thank you so much once more, Dr. Sharon for taking the time for this chat. It's been a great pleasure having you. Sharon Tal:  33:24 Thank you very much Ula for hosting me and it was my pleasure as well.

043: It was such a pleasure interviewing another great example of collaboration - fully virtual by the way. I am thrilled to introduce this episode with Daniela and Alex to you. Alex is a leading author, entrepreneur, and in-demand speaker whose work has changed the way established companies do business and how new ventures get started. He's currently ranked No. 4 of Thinkers50, the top 50 management thinkers worldwide. He invented the Business Model Canvas, Value Proposition Canvas, and Business Portfolio Map together with Yves Pigneur. His books include the international bestseller Business Model Generation, Value Proposition Design, Testing Business Ideas, The Invincible Company, and the newest one, High-Impact Tools for Teams. Since August 2018, Swiss Daniela Leutwyler has been a Personal Assistant to Alex Osterwalder. Just a few months earlier, in March 2018, she had started her own business as a Virtual Assistant with the goal of being able to pursue her profession regardless of location in the future. Leutwyler can look back on over 20 years of professional experience as an assistant, most recently for over seven years as Executive Assistant to Marc Walder, CEO Ringier AG. Follow Daniela, Alex and Strategyzer: https://strategyzer.com https://www.linkedin.com/in/osterwalder https://www.linkedin.com/in/daniela-leutwyler/ https://twitter.com/alexosterwalder

This episode is a recording of a webinar we did with Holly MacDonald of Spark + Co. It is a follow up to episode 11 about how to take a product management approach to customer education. Value proposition design and game thinking and empathy.Holly is an Articulate HeroMel on LinkedinBill on LinkedinContact us at Learndot.com

In this episode, my guest Alex Osterwalder shares 3 common traits you'd expect to find in an invincible company, the back story of how his book Business Model Generation came about from his PhD thesis, how he stays grounded as a leader and much more. You'll need a pen and notepad ready for taking some notes!   Bio: Dr. Alexander (Alex) Osterwalder is one of the world's most influential innovation experts, a leading author, entrepreneur and in-demand speaker whose work has changed the way established companies do business and how new ventures get started. Ranked No. 4 of the top 50 management thinkers worldwide, Osterwalder is known for simplifying the strategy development process and turning complex concepts into digestible visual models. He invented the Business Model Canvas, Value Proposition Canvas, and Business Portfolio Map – practical tools that are trusted by millions of business practitioners from leading global companies.   Strategyzer, Osterwalder's company, provides online courses, applications, and technology-enabled services to help organizations effectively and systematically manage strategy, growth and transformation. His books include the international bestseller Business Model Generation, Value Proposition Design: How to Create Products and Services Customers Want, Testing Business Ideas, The Invincible Company, and the recently-published High-Impact Tools for Teams.    Books/ Articles: The Invincible Company: Business Model Strategies From the World's Best Products, Services, and Organizations by Alexander Osterwalder & Yves Pigneur High-Impact Tools for Teams: 5 Tools to Align Team Members, Build Trust, and Get Results Fast by Stefano Mastrogiacomo & Alexander Osterwalder Testing Business Ideas: A Field Guide for Rapid Experimentation by David J. Bland & Alexander Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers by Alexander Osterwalder & Yves Pigneur Value Proposition Design: How to Create Products and Services Customers Want by Alexander Osterwalder & Yves Pigneur Brain Rules, Updated and Expanded: 12 Principles for Surviving and Thriving at Work, Home and School by John Medina Article: The Culture Map https://www.strategyzer.com/blog/posts/2015/10/13/the-culture-map-a-systematic-intentional-tool-for-designing-great-company-culture Article: Allan Mulally (former President and CEO, Ford Motor Company) https://en.wikipedia.org/wiki/Alan_Mulally Article: Ping An (Banking & Insurance Group/ owner of Medical Platform ‘Good Doctor') https://en.wikipedia.org/wiki/Ping_An_Insurance   Alex's website & social media profiles: Website: https://www.strategyzer.com/ Twitter handle: @AlexOsterwalder LinkedIn: https://www.linkedin.com/in/osterwalder/ Instagram: https://www.instagram.com/alexosterwalder/     Interview Transcript Ula Ojiaku: [00:28] In this episode we have Dr. Alex Osterwalder. To many, he needs no introduction. He is known for his phenomenal work on developing the Business Model Canvas. He has authored or co-authored a growing library of books including Business Model Generation; Value Proposition Design - How to Create Products and Services Customers Want; Testing Business Ideas, and one of the topics we focused on was his book that was released back in 2020, The Invincible Company. Since then, he has released a new book that's titled, Tools for Teams. I must mention though, that some of the references to concepts like travelling around the world may not be relevant in this current COVID-19 pandemic situation. However, the key principles of entrepreneurship, intrapreneurship, innovation, leadership (mentioned in this conversation with Alex), I believe these are still timeless and valid. Anyway, ladies and gentlemen, with no further ado, my conversation with Alex Osterwalder.   Ula Ojiaku: [01:49] Thank you, Alex, for joining us. It's an honour to have you on the show. Alex Osterwalder: [01:53] My pleasure. Great be here. Ula Ojiaku: [01:55] Great.  So, what would you say is your typical day, typical day in the life of Alex? How does it start? Alex Osterwalder: [02:04] It depends. So, you know, there's two typical days, one typical day is when I travel, and one typical day is when I don't travel, so they're very different - if you want. I probably spend about 50% of my time traveling all across the world talking about innovation, growth and transformation strategies. And then, you know, my day is I wake up, and it's “Oh, what country am I in now?”... And just trying to get the best out of the day and talk to people about growth and transformation. When I don't travel, my typical day is mixed between helping grow and manage, Strategyzer, the company I founded, but also spending a lot of time thinking about how, can we really help business leaders, business doers do a better job, right? So, I spend a lot of time thinking, sketching out things, I wouldn't say writing because when my co-authors and I create some content, it's usually more drawing first and writing after. But I'd say a lot of time, spent on pretty fundamental questions. And the rest of that when we're not thinking that we're doing or sharing. So that's the kind of mix - not very concrete maybe. But you know, it's so diverse, it really depends a little bit on the type of day, where I am, what the project is. So - very, very diverse days, I'd say. Ula Ojiaku: [03:22] What do you prefer - traveling or not traveling? Alex Osterwalder: [03:26] I enjoy both, right. So, what's important is after intense days of travel, you know, I just this week, I was in Paris with the CEOs of one of the largest companies in France. I like coming back to Switzerland and going on a hike in the mountains, while thinking about certain topics and digesting some of the things that I've seen. What I really enjoy is being in the field with doers and leaders seeing what they struggle with. But then being able to take the time to digest that and turn that into practical tools and processes that help them do a better job, right. So that mix is what I enjoy. The diversity is exactly what I enjoy. Ula Ojiaku: [04:07] That's great. You mentioned you like hiking, am I right in understanding that when you're not running workshops, or helping doers and businesses would hiking be one of your hobbies? Alex Osterwalder: [04:21] So, I can give you a concrete example, this week, I was traveling at the beginning of the week, and for two days, I had back to back calls for 12 hours with either leaders with my own team. So, tomorrow morning, I'm going to drive to the mountains - from my office, it's about an hour away. During the drive, I take calls so I work on the drive, because I can schedule that in advance. And then I pack out my skis and I put what we call skins on the skis and I walk up the mountain for maybe 90 minutes, take the skins off and ski down for 10 minutes. That's it, right. So, during that kind of hike, it's just kind of airing out the brain. But, you know, I wouldn't say that's just leisure time that's actually thinking and digesting. So, I would think about either the topics of the week when I was in the field with real clients and business people struggling with growth and transformation issues, or thinking of my own team in my own leadership challenges. So, it's work but it's in a different context. Then, what's going to happen tomorrow is I'm gonna jump in the car again and drive back to the office in the afternoon - I work out of my office. So that's how a typical kind of day looks like when I have some time to get out of the building. I do go for a ski tour. But it isn't really disconnecting. It's just thinking in a different environment, and then come back to the office, and maybe sketch something out on the wall or on the whiteboard. Ula Ojiaku: [05:46] It also sounds like you're kind of a visual person. So, you do lots of graphics, I mean, your books, The Business Model Generation, Value Proposition Design, and Testing Business Ideas - they are very visual and easy to read. Are you a very visual and artistic person? Alex Osterwalder: [06:06] Artistic, I'd not say because my visuals are pretty ugly, but visual 100%. So, I believe if you can't sketch it out, if you can't draw a problem, you probably didn't understand it well enough. Even complex challenges can be simplified down, not to mask the complexity, but actually just to get a handle of it and to think about the most essential things. So, the reason we use visuals in our books is actually less to just make them look pretty. It's because I do believe visuals are a language, a shared language. There are some things you can't describe easily with words. Like how am I going to describe with words my business model portfolio like that makes no sense, or even describing the business model with words doesn't really make sense. Sketching it out very quickly, and then having a paragraph that accompanies that sketch, that works right or even better, when I do presentations, I would build up the visual piece by piece while telling the story. So, I get bored when people say storytelling, and then it's a lot of blah, blah, blah. I like the storytelling with the visual message. And it's like a good voice over, you know, in a movie, that will go hand in hand. So, I think we don't use visual tools enough in our business practices. In certain circles, it's a tradition. If we take more of the IT field, you don't map out a server infrastructure without using visual tools. But in strategy and transformation, people talk too much, and they draw too little. Visual tools are unbeatable, they're unbeatable. They won't get you to do things completely differently. But they will get you to do things much faster, much clearer, because you have a shared language. So, when you have a shared language to map it out, to capture it, to create a visual artifact, you have better conversations about strategy, about business models, about culture. And that is incredibly important when we talk about these fuzzy topics, right? Or change management, like what the heck does that mean? But when you start visualizing this, we're moving from this state to that state. These are the obstacles; this is how we're going to overcome it. And you make all of that visual and tangible, not too much visuals, because then it's complicated, just the right amount. That is, you know, the magic of visual communication, where you still use words, you still can tell stories, but you just use the right communication tool at the right time. Ula Ojiaku: [08:37] You're saying, ‘…not too much visual, not too many words, just the right amount…' How do you strike the balance? Alex Osterwalder: [08:46] You don't. So, the way you figure out if you're on track or not, is by testing it right? So, let's say I share a slide deck, I can see in people's faces, are they getting it? Are they not getting it? I can listen to their questions. When the questions are really about good details where you can see they understood the essence and now they're going a step further, they got it – right? When people are confused and they ask very fundamental questions of what I just explained. Well, guess what, then the problem is with me, not with them. I made a mistake in the way I told the story. So, I never blame the audience, I always look for the mistake within and say, ‘okay, what should I have done differently?' So, the way you figure out if you struck the right balance, is by continuously testing. And then obviously, over time, if you take visual language, we've gotten pretty good at creating visual books; we know what works, we know what doesn't. The challenge then is when you get good at it, is to not get arrogant. So, you always need to remember, well, you know, maybe the world changed. So, what worked yesterday doesn't work today. So, you go fast, because you know, but you always need to remain humble, because maybe you know something that was right yesterday, not today, you got to be careful. So you go fast, because you know, but you still listen enough to question yourself enough that you figure out, when do you need to change, because a lot of people get famous, and then they believe what they say, believe their own BS, they forget to stay grounded because the world changes, and you need to go with the change. So that's another balance - once you figured it out, you need to make sure time doesn't move faster than you otherwise you become the dinosaur in the room. Ula Ojiaku: [10:26] So how do you keep yourself grounded? Alex Osterwalder: [10:30] Yeah, so it's not always easy, right? So, if I just take our company, it's constantly trying to create a culture where people can speak up. Constantly trying to create a culture where people don't fear critique - design critique. That's not easy, because even though we have a pretty flat hierarchy, when you're the founder, you're the founder. So, people will say ‘yeah, but you know, I'm not gonna tell this guy he's full of BS.' So, you need to create that culture where people dare to [speak up], that's number one. But then number two is just constantly staying curious, right? When you think you figured it out, you probably just know enough to come across, like looking like you figured it out, you know too little for really understanding it. So, I just work on the assumption that I never know enough. You can't know everything. Sometimes you don't need to go further because it's just you're now looking at the 20%. They're going to take too much time. But if you stay curious enough, you'll see the big shifts. If you listen to the weak signals, you'll see the big shift coming and you can surround yourself with people who are a little bit different. The more people are like you, the less you're going to see the shift coming and that's the problem of established companies. They do the same thing day in day out. They don't see what's coming. However, if, for example, you create a portfolio of projects where people can explore outside of your core business, then all of a sudden you see, ‘…wow, they're getting traction with that? I thought that was never going to be a market….' And, ‘they're starting that customer segment – really?' So, you need to create ecosystems that keep you alert. It's very hard again, so I don't trust myself to be able to check my own BS. So, you need to create ecosystems that keep you alert. I think that's the challenge. And you know, maybe my team will say, ‘yeah, Alex, you're talking about these things on a podcast.' But you know, you don't really do that. So, I really have to be careful that that doesn't happen. That's why I admire people who can rise to really, really senior positions, but they stay grounded. One of my favorite examples is Alan Mulally. He turned Ford from a 17 billion loss-making monster into a profitable company. I was really fortunate to get to know him. And he's just grounded, like, a really nice guy. So, it doesn't mean when you have some success, you have to get full of yourself, you just stay grounded, because… we're all just people at the end of the day, right? But it's a challenge, right? It's always a challenge to remind yourself, I knew something now, maybe tomorrow, it's different. I get passionate about this stuff. So, I just go on rambling. Ula Ojiaku: [13:09] You know, I could go on listening to you. I am passionate about it from a learning perspective. Now, let's move on to the next section. I understand that the Business Model Generation, the book, which you wrote in collaboration with Yves Pigneur, I hope I pronounced his name correctly. Yeah. Oh, well, thank you. So, it came about as a result of the work you were doing as part of your PhD studies. Could you tell us a bit more about that story? And how, you finally arrived at the Business Model Generation book and the artifacts? Alex Osterwalder: [13:46] Sure, sure. So, in year 2000, I became a PhD student with Yves Pigneur. And he was looking for somebody who could help him with mapping out business models. And the fundamental idea was, can we kind of create some computer aided design system- so, we could build business models, like architects build buildings and computer aided design? That was the fundamental assumption. But in order to make computer systems like that, you need a rigorous approach, right? You need to model, what is a business model can be fuzzy, because otherwise, how are you going to build some kind of system around that? So, in architecture, it's easy. We're talking about structures and about materials. In business, it's a bit harder, what are the structures? What are the materials, what are the building blocks? So that was the starting point. And I did my PhD with him - amazing collaboration. Then I went out into the world and did a couple of things that work to help scale a global not-for-profit, then I had a consulting firm together with a friend. But then ultimately, the business model work I did on my PhD got some traction; people started asking me if I could speak in Colombia, in Mexico. First at the periphery - it was pretty interesting. People started downloading the PhD (thesis), reading it in companies… So, there were a lot of weak signals. And then, when I had enough of those, I asked Yves, ‘hey, let's write this book that we always wanted to write.' So, we embarked on the journey of Business Model Generation. And we thought we can't write a book about business model innovation without doing it. So, we tried to do it in a different way. We did Kickstarter, before Kickstarter existed, we asked people to pay us, you know, because we needed the funding, or I didn't have any money, I just came out of doing not-for-profit work. So, we got people to pay us to help us write the book. And I did workshops around the world. And it was, really fun, entrepreneurial experience. And then we launched it and became a big success. And I think a little bit of the secret was, we built something with that book, or we designed something that we would have wanted to buy, there was no that there was no visual business book, there were visual business books, but not the type we wanted to buy. And turns out, almost 2 million people had the same kind of desire. And with that, we realized the power of visual books, we realized the power of visual tools. And we started digging deeper. And then we made more books, not because the world needs more books, they're enough out there. But we always tried to address the next business challenge we would see; we would try to create a tool. If the tool works, we would create a book around it. That was the Value Proposition Canvas. And we thought, okay, people are doing testing, but they're not really good at it. Let's write another book: Testing Business Ideas. And we did that in collaboration with David Bland. So, we created a library of experiments to help people get more professional. And then you know, we saw okay, large companies, they still can't innovate. Why don't we write a book called The Invincible Company and we give them a tool that helps them to do this in a large established company. So, every time we see a challenge, we try to build the tool and the book around it to help people around the world. So, it's kind of the same. And what's fun is that behind that, behind the books, we build the technology stack to help actually bring those tools into companies. So, you know, Strategyzer doesn't earn, we earn some money from the books, but the core is really building the technology stack. So, the idea that we had in the PhD is now what we're building 20 years later. Ula Ojiaku: [17:21] Oh wow! Now when you mentioned that your company, Strategyzer, builds the technology stack on which the books are based. What do you mean by that? Alex Osterwalder: [17:32]  Maybe the easiest way to describe it is that we believe in technology-enabled services. So typically, let's say big company comes to us and says, we want to work on growth and transformation, can you accompany one of our teams. Now, traditionally, a consultancy would just put a number of people on that. And then it's just the people are going to try to solve the problem - they sell hours. We look at it slightly differently. And we say there is a type of challenge that we can productize because it's actually the same challenge all the time, how do we go from idea to validation to scale. So, there are a couple of things there that are actually exactly the same for every single team that needs to go to through that process. And then there's some things that are very domain specific; in Pharma, you will test ideas differently than in Consumer Goods, etc., etc. But we would then start to build the online training and the software platform that would allow us to address that challenge of going from idea to validation to scale, in a lot more structured way, in a lot more technology enabled way. There're things where a human coach adds huge value. And there's things where online learning or a software system will create a lot more value; online collaboration, tracking the data, comparing the data understanding how much have you de-risked your idea so far. I'm sharing that with senior leaders. All of that can be automated. The way I like to compare it is like ERP's in companies like SAP and so changed operations, there are tons of companies out there and today, we have a lot less. But when they changed operations, they did that with software, I think the same is going to happen to strategy and innovation today. That today, we don't use a lot of good software, we use PowerPoint, Word, and maybe Excel, right? That's not good enough. Those are general purpose tools, which create a lot of value. But you shouldn't use those to manage your strategy and innovation, because that's becoming a very dynamic process. When you talk to a big company, a corporation, they have thousands of projects going on at the same time; thousand innovation projects. How do you manage that portfolio? It's more than just typical project management, we're talking innovation project portfolio, so you need to understand different things. That's the kind of infrastructure that we build, not just the software, also the tools and the content, online training, so become scalable, so people can change the way they work. Ula Ojiaku: [20:08] Fascinating. Now, when you talk about the automated part of your tech platform, are you talking about dashboards? Alex Osterwalder: [20:16] Yeah, let me give you a simple example. Right? So, when I'm a team, and I start mapping out my idea, an idea is just an idea, right? Technology, market opportunity… I need to create my Value Proposition Canvas and my Business Model Canvas to give it a little bit more shape. How am I going to capture value from customers? How am I going to capture value for my organization? Right - that you need to sketch out. Okay, you could use a digital tool to do that because then you can share as a team – sort of useful but not breakthrough. But then as a team, when you start to manage your hypothesis, you need to ask yourself, ‘okay, what needs to be true for this idea to work?' You might have 10, 20, 50 hypotheses, you want to start to track those hypotheses. You want to start to track ‘how are you testing those hypotheses? What is the evidence that I've captured?' You need actually whole-knowledge management around the evidence that you've captured in the field. ‘Oh, we did 50 interviews, we have about 30 quotes that confirm that people have a budget for that particular process', right? That is not something you easily manage in a spreadsheet, it gets a mess very quickly; that's at the team level. Now, once you have that data captured, what if you could take that data and automatically create a risk profile so the team knows ‘this is how much we de risk our idea. Oh, we looked at desirability, maybe 10% of desirability, 20% of feasibility. We looked at some viability...' Once you have data, you can manipulate the data in very different ways and understand the challenge better - that's at the team level. Now imagine at the senior level where you have, again, you know, 100, 500, 1,000 teams doing that; you want to understand which team is working on the biggest opportunity. ‘Okay, this one. But yeah, we invested maybe half a million dollars in that team, but they actually didn't de-risk the idea at all.' So, it looks like a great opportunity, but there's no de-risking. So actually, that might just be hot air, right? And you want to be able to do that for a thousand teams. Today, the way we do it is the teams pitch to a manager who pitches to the senior leader. And that's just a mess. So, it's very similar to what I mentioned with ERP. There's a lot of data there, that is hidden in different places - in spreadsheets and PowerPoint presentations. There's no way to aggregate that. So, guess what? Strategy today and innovation is badly managed - if people are doing it right, that's already another challenge. You know? Ula Ojiaku: [22:45] Okay Alex Osterwalder: [22:46] Today, people are not that good at strategy and innovation. But that's radically changing, because the tasks are getting really big. It's not just about profit, it's also about impact. So, there are a lot of exciting challenges ahead of us, that require a different toolset and different software stack to even be able to do that. Ula Ojiaku: [23:05] Wow. So, do you consider lean innovation important for organizations of all sizes? And if so, why? Why? Why? I know, it's an obvious question. But why do you consider that the case. Alex Osterwalder: [23:20] Very simple and the challenge is different for the startup than for the established company. So, for the startup… So, for both… let's start with what's shared. For both, it's a matter of survival, okay? Now, let me start with the team first. Well, what's the challenge when you're a startup, you don't have any customers, you don't have any revenues, you might have some self-funded or VC funding, you're gonna run out of money. And I think we're in an age where there's too much money. So, for a while you for quite a while, you can live without a business model, we have some great examples, billion-dollar unicorns that have no business model, and they're still alive, because they're just funded by VCs. That is a very rare thing. That's not for everybody. So, at one point, you do need to understand how you create and capture value. So, you want to get as fast as possible, from idea to not just validated business, but actually a company that makes money that captures value, right? Because, you know, yes, it is. You can say, ‘yeah, but the beginning is about users.' That's okay. But users, you know, without revenues, not going to keep you alive for a while, VC funding is not a revenue stream. Let me just make that clear. VC funding is not a revenue stream. Ula Ojiaku: [24:34] They are out for a profit as well. Alex Osterwalder: [24:36] So sometimes young founders confuse that. Yeah, you can focus on funding. But ultimately, the funding needs to allow you to find a profitable and scalable business model. Sometimes people forget that. So that's survival at the startup stage, right? Now, what Lean does, and I'm not sure the word is very well chosen, because Lean comes actually from making things better. But in the startup world, is actually figuring out what's going to work in the first place, you're not making your business model better, you're trying to figure out which one is going to work. So, the testing of your idea is essential to get faster from idea to real business, or, in some cases, to shut it down. Because let's say you take VC money, and you find out, this is not a scalable business, you better give the money back or buy out the VC share, because all they care about is scale. And there's quite a few companies that bought back their shares, Buffer is a very well-known example, because they figured out the business model they're comfortable with, which is not further scaling. Highly profitable… definitely growth, but not the insane kind of growth VC venture capital's looking for. So you get faster from idea to real business with the Lean Startup approach and Customer Development by Steve Blank and Eric Reis, or you get faster to the point where you say, ‘this is not working, I'm going to change, I'm going to stop - not pivot - I'm going to stop.' And then, radical pivot - maybe you start a new startup with a completely different goal. That's for startups. For the established companies, it's a matter of survival for a different reason. Because their business models are dying and expiring. So, most established companies are very good at efficiency innovation; new technologies, digital transformation…, they improve their business model. Now, that is important, and you need to do it. But if you just get better at what you're doing while your business model is dying, you're just going to more efficiently die. So, at the same time, you need to learn how to reinvent yourself. So, it's a matter of survival that you figure out what's tomorrow's business model. And you can't do that without the Lean approach because it's not about making big bets, it's about making a lot of small bets. But here's the nugget that people get wrong. So, they say, ‘yeah, we're gonna do Lean Startup.' So, they have five projects, and they believe that out of those five projects, if we just pivot enough, we're gonna get a multibillion-dollar growth engine. That is delusion at its best. Because, if you look at early stage venture capital, you actually need to invest in at least 250 projects to get one breakthrough success. So, what it means for established companies, if they really want to find the winner, they need to invest in tons of losers. And they're not losers, per se. But some of those projects need to be killed after three months, some of those projects might make 10 million or $100 million in revenues. But only something like one out of 250 will move towards 500 million or a billion. That, is a matter of survival. So, the companies that don't build an innovation portfolio and don't apply Lean in a broad way, not for five projects, not enough - that's what I call innovation theater. They need to apply it across the board, right? And I think that's where Steve Blank's work, our work together has actually made a pretty big difference. Now, we just need to convert a couple more companies, because there are only very few that have been able to pull this off - that are really what we would call ‘Invincible Companies.' Ula Ojiaku: [28:15] Can you tell me a bit more about the book, Invincible Company? Alex Osterwalder: [28:19] So, there are three main components to the Invincible Company. Let me tell you about the three characteristics of an invincible company. The first thing is, invincible companies constantly reinvent themselves. So, they're not laying back and saying, ‘hey, I was successful', they don't get arrogant. They constantly reinvent themselves. Typical example is Amazon, constantly reinventing their business model; going into Amazon Web Services, going into logistics, etc. That's number one. Number two, invincible companies, they don't compete on products and technology alone. They compete on superior business models. I believe it's much harder to stay ahead with technology because it's easy to copy. Patents don't make that much sense alone anymore. It's all about speed. So today, if you don't build a superior business model, it's hard to stay ahead. Let me give you an example. Take Apple with the iPhone. It's not the phone per se that's keeping them ahead. What's keeping them ahead is the ecosystem around iOS, with a lot of developers that create a lot of applications; you cannot copy that. You can copy the phone technology - there are tons of phone makers out there. There're only two operating systems, right. So that's a superior business model. The third one is, invincible companies; they transcend industry boundaries. Today, if you look at Amazon, you can't classify them in an industry. They do e-commerce, they do logistics for IT for, you know, web, web infrastructure for companies around the world. Their logistics company - they're competing with UPS. So, you can't classify them in an industry, they have a superior business model. My favorite example, at the moment is a company called Ping An in China, one of the top 30 largest companies in the world, in terms of profitability. Well, what did they do? They moved within seven years, from being a banking and insurance conglomerate, towards becoming a technology player that built the biggest health platform on the planet, a platform called Good Doctor. That came from a bank and insurer - can you imagine that? Right? So, they transcended industry boundaries. And that's why they're ahead of everybody else. So, those are the three characteristics of invincible companies. And then in the book we show well, how do you actually get there? We just described you know, how that animal looks like. How do you become that? So, three things. One, you need to manage a portfolio of business models, you need to improve what you have, and invent the future - innovation funnels, etc… What I just told you before.  It's not about making five bets, it's about making 250 bets. And how do you manage that? How do you manage measure risk and uncertainty? Second thing, superior business models; we have a library of patterns, business model patterns, where we give inspiration to people so they can ask themselves questions: ‘How could I improve my business model? How could I create recurring revenues? How could I create a resource castle to protect my business model? How could I shift from product to service? How could I shift like Apple from selling a device to becoming a platform?' So that's the second aspect. And then the third one, which most companies are struggling with, is ‘how do I create an innovation culture systematically? How do I design and manage an innovation culture?' So, it's almost, you could say three books in one. So, you get three for one, if you get The Invincible Company. Ula Ojiaku: [31:54] It sounds very exciting in terms of the work that you must have done to collate these trends and attributes that make up an invincible company. So, what exactly made you guys now say, ‘hey, we need to write this book?' Alex Osterwalder: [32:09] That's a question we always ask because there's so many books out there; the world does not need another business book. So, if we put energy into this, because these projects are pretty big, we had a team of five people working on it, three designers actually six people, three content people. So, it's a crazy effort. The reason was very simple. We had already put a lot of tools out there  - and processes - and companies were not moving at the scale we believe is necessary for them to transform to either revive their business models, or tackle challenges like climate change, right? So, you have to be very inventive, innovative, to actually make a profit and become sustainable, like Unilever. So, we said, ‘well, what's missing?' And the big piece missing is the shared language at the senior level, where they can think about ‘how do I manage a portfolio of businesses to fight off disruption? So, I don't get disrupted. But so, I am among the disruptors. So, I invent the future, like Ping An, like Amazon - they invent the future.' You know, they're not the victim of Porter's five forces, they shaped entire industries, right? Porter's five forces was 1985. That's quite a while ago. ‘The world's changed; we need new analytical tools…', I like to joke, right? But so, we didn't see companies moving enough. So, we asked, ‘could we create the tools to help these companies to help the leaders change?' So, we created a very practical set of tools and processes, and procedures so these companies would start to move. Because a lot of senior leaders will tell you, ‘but innovation is a black box. I don't know how to do this. I know how to do mergers and acquisitions. But I don't really know how to do this innovation thing.' So, they kind of move towards buzzwords. ‘Yeah, we're gonna do agile!' Well, that means nothing per se. So yeah, we're gonna work in an agile way when we do this. But that's the mindset. But there's a more to it when you really want to start building an invincible company. So, we packaged all of what we've learned in the field, plus our whole thinking of how can we make it easy for them to capture and work on it. So, taking down the barriers to action, so nothing would prevent them from action. That's how we always decide, ‘should we do another book?' Well, only if we believe we have a very substantial contribution to make. Ula Ojiaku: [34:37] Talking about the three ‘hows' of becoming an invincible company, you did say that the third element was about changing the culture.  Alex Osterwalder: [34:48] Yeah, sure. Yeah. Yeah. Ula Ojiaku: [34:49] Now, there is this book I read by John Kotter about Leading Change... Alex Osterwalder: [34:57] Yeah, yeah absolutely Ula Ojiaku: [34:58] And culture changes last. So, what's your view on how best to change culture because usually, people are resistant to change? Alex Osterwalder: [35:09] So, I believe you can actively design and manage culture. You know, every company has a culture.  It's just that very few companies design and manage their culture. So, the first thing is, you need to map out the culture that you have. So again, we're tool obsessed. So, we created a tool together with Dave Gray called the Culture Map. And with the Culture Map, you can map out the culture you have, and you can design the culture you want. Okay, that's in a general way. In The Invincible Company, we talk about innovation culture. So, we show what are the blockers that are holding companies back from creating an innovation culture? And we show what are the enablers that companies would have to put in place to create an innovation culture? So simple stuff, right? What's the blocker? I'll give you some blockers. Companies require business plans, business plans are the enemy of innovation, because you force people to sketch out a fantasy over 50 pages, and then you invest in a fantasy and it blows up in your face. It's ridiculous. So, business plans are one enemy of innovation. It's a blocker. Okay, let's look at an enabler. An enabler would be to embrace a culture where you can experiment, fail, learn and iterate. That sounds trivial. But in most companies, you cannot fail, you'll jeopardize your career. So, you need to create a space where experimentation and failure is not just possible - it's mandatory because you know, you need to test ideas. So, if you don't do that deliberately; if you don't have the governance that's going to reward that, in the right place, it's not going to work. And now a lot of people would say, ‘yeah, we do that… we do that.' But it depends how you're doing ‘that'. So, we're very specific with these things and say, well, ‘you're at risk of having an innovation theater, if you don't enable leadership support.' ‘Yeah, well our leaders are supporting it…' Okay? ‘How much time is your leader, your CEO spending on innovation every week?' If he or she is not spending 40% of his or her time on innovation, innovation will not happen at that company, period. So that's an enabler that is not a soft factor is a very hard factor. Because it's actually even less about what the CEO does. It's the symbolic value of a CEO spending 40% of his or her time on innovation, which will show ‘this is important.' And then everybody will work towards what's important for the senior leadership. So, all those kinds of things - we codify them, to take them from the anecdotal evidence towards, ‘here are the three areas you need to look at: leadership support, organizational design, innovation practice. You need to work on those three areas. And you can start to systematically design an innovation culture.' So, I'd say the difference between the days of Kotter, I still love Kotter's work, is I do believe today, we can more actively design culture and make it happen. Is it easy? No, it's really hard. Are we going to face resistance? Yes. But if you do it well, I can tell you when it comes to innovation, people are hungry for it. They're just waiting for it. So, all you have to do - you don't even need to design enablers, just take away the obstacles and everything else will happen. Ula Ojiaku: [38:40] Oh, fantastic. So, the what book do you find yourself giving as a gift to people the most and why - in addition to your fantastic suite of books? Alex Osterwalder: [38:53] So… there's just so many that I don't have one ‘go-to' book that I would really recommend. It's depending on what are people looking at, you know, what is their challenge, and I would recommend the right kind of book that I have in mind for the right challenge. So, I don't like doing an overall thing. There is one book that I just put is the foundation of working the right way, which is John Medina's Brain Rules. So, it's actually a brain scientist. He's very funny. He wrote a book called Brain Rules. It's all based on peer reviewed science, there's a certain number of rules that you need to follow in everything you do: designing a workshop, managing your company, you know, teaching something, being a parent. So, if you follow those brain rules, well, you're very likely to have more success. With the work you're doing, you're gonna achieve better results, because you're following the way your brain works, right? And a lot of the work we do is actually not, not right. So, I'll give you an example. He talks about visuals, every single person on the planet is visual, guess what? It's evolution – (there) used to be a lion running after us. Well, we would need to see it and run away. That's visual. That's evolution. Those who didn't see it coming, they're not here anymore, right? Evolution ate them up. So, we're visual, by definition. That's why when you write when you create a book or a slide deck, using visuals is not a nice to have; of course, everybody has their style. But if you really do it well, you use the words for the right thing, use visuals for the right thing, you're gonna have a huge impact. Because by evolution, every one of us, every single one of us is visual. So that's one brain rule, which sounds a little bit trivial. But the really good insights there of rules you should never break. Right? So that's one I do recommend. But then everything else is based on the challenges I see with, you know, what people are struggling with. Ula Ojiaku: [40:47] I would add that to my library of books to read then. Now, would you have any advice for individuals starting up in their entrepreneurship journey? And also, what advice would you have? So, there are two questions here: what do you have for organizations starting off their lean innovation journey? So, individuals and organizations. Alex Osterwalder: [41:14] So, for both, I would say fear nothing, embrace failure. So, you know, then people tell me, ‘don't always talk about failure. It's not about failure. It's not about failures, is it? It's about learning.' No, it's not about learning. It's about actually adapting your idea until you figure out what works, right? But a lot of that will be failure. And a big part of the innovation journey is you know, falling down and getting up. So, my big advice to individuals is, don't believe those people on the cover of a magazine because you don't see the failure they went through. And if there's somebody who didn't have that much failure, they kind of got lucky. But that's one in a million. So, don't get blinded by those pictures that the press put in front of us. Success; there is no shortcut. Yeah, you can get lucky. But that's one out of a million. Success is hard work. It's a lot of failure. It's a lot of humiliation. Those who get over humiliation, those who can stand up, those are, those are gonna win. However, sometimes you need to stop, right? So, when people say, ‘ah, never give up!' Well, knowing when to stop is not giving up. When you're not made for something, when the idea (you had) – (you find out) there's no business there, you better stop because you're gonna waste all of your money and energy for something that's not there. But you can take those learnings and apply it, maybe to a different opportunity. So never, never fear failure, right is an important one to always get up. That's for individuals. For companies, I'd say go beyond innovation theater. So, break the myths and figure out how innovation really works. Open up what still might be a black box or question yourself, you know, are we really doing Strategic Growth and Innovation? Because a lot of companies will say, ‘Yeah, we do that, we do Lean Startup, we do Agile.' Yeah, but then you look under the hood, it's really innovation theater. When you really do this well, you actually invest in 200, 300, 400 projects at a time, small amounts. And you're really good at killing ideas to let the best emerge. So, it's not about making a few big bets. It's about making hundreds and hundreds of small bets. And then continuously invest like a venture capitalist in those ideas and teams that are bubbling up, right. So, go beyond innovation theater, learn how this really works. This is a profession. This is not something you learn over a weekend at a masterclass anymore. That's how you get started. This is a hard profession treated differently than management. Managing an innovation, management and execution and innovation and entrepreneurship are two different planets. So please accept that. That's my advice to organizations. Take it seriously, otherwise, you're gonna die. Ula Ojiaku: [43:51] Thank you so much. It's been a wonderful conversation with you, Alex, thank you again for being on this show. Alex Osterwalder: [43:58] Thanks for having me. Wonderful questions. Great conversation.

Holly founded Spark + Co. in 2007 after over 20 years in training + development roles. Since 2007 Holly has been the project lead on over 70 training projects, most with online or elearning components. She’s done this for corporate, public sector, and non profit clients in both Canada and the U.S.  Holly was recently acknowledged as an Articulate Super Hero by E-Learning Heroes, the world’s most empowering site for industry pros. Among the nearly 600,000 members of E-Learning Heroes less than 5% are awarded the ‘Super Hero’  designation that recognizes top contributors and their powerful influence on the elearning community.   We talked about how designing training courses for customers is different that doing it for employees, and how we should use value proposition design and game thinking to build customer profiles and job stories so we can build training courses for customers they will actually want to take. More about Holly: Her websiteOn Linkedin Get on the email list at helpingsells.substack.com

We are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career.  In today’s podstorm, we will continue our discussion about why you shouldn’t spend one minute worrying about your competition. But instead focus on your customers. The best thing you can do is understand three customer focused concepts: value proposition design, Steve Blank’s customer development manifesto, and conscious capitalism is about creating value for customers.  Don’t forget to visit helpingsells.substack.com and subscribe with your email so you never miss an episode. A few shout-outs to friends of the podcast. To our good friends at the Customer Success Leadership Network. If you believe customer success is a team sport and that it should be part of every one’s job, then you should join your new friends at customersuccessnetwork.com.  To my good friends at Business of Software, who have built an incredible and welcoming community of SaaS leaders to help you build a better software company with carefully curated online conferences and masterclasses. The content is just excellent. Go check ‘em out at businessofsmoftware.orgTo my good friends at Strategyzer who have helped me innovate my business model, design value propositions that actually help customers, and set me on the path to build an invincible company. Check out Strategyzer.com and learn how they can help you do the same. Get on the email list at helpingsells.substack.com

Het toeval wilde dat Harold en Jurriaan elkaar tegenkwamen. Midden in Zuid Afrika, 7 jaar geleden. Zij brachten verschillende werelden bij elkaar. HR, Cultuur- en Talent Management, Process Technology, Value Proposition Design, Growth Hacking en Behavioural Design. In dat brede speelveld gebeurt nogal wat. Het kan antwoord bieden op intrigerende vragen: Wat is de trouwste klant van een bedrijf? Hint: Het is de enige klant die elke dag terugkomt en vertelt wat er kan worden verbeterd aan het product of dienst. Juist; de medewerker. Maar dan, welke waarde verkoop je als werkgever aan die medewerker zodat zij een loyale klant worden én blijven en zo hun talent willen teruggeven.Dit vormt de oorsprong van Felix Community. Wij hebben ideeën en oplossingen, maar de absolute waarheid zeker niet in pacht. Daarom gaan we op ontdekkingsreis en delen en bediscussiëren wetenschappelijke artikelen, gloednieuwe innovaties en opvallende stellingen via deze serie podcasts. Het fungeert ook als “get out of the building” kapstok voor ons uit te brengen boek. We zullen diverse experts, dwarsliggers, omdenkers, hoogleraren, belanghebbenden en autoriteiten betrekken op het gebied van HR, Recruitment, Gedragspsychologie, Artificial Intelligence, Business Development , Marketing, Story Writing, Visual Design, Journalistiek en Event Management.Luister, doe en denk mee. Welkom bij "The making of.. Felix boek"! Faith wanted Harold and Jurriaan to meet, in the midst of South Africa, seven years ago. They brought several worlds together. HR, Culture and Talent Management, Process Technology, Value Proposition Design, Growth Hacking and Behavioural Design. Something happened in this broad field of interest. It could answer intriguing questions, such as: Who is the most loyal customer of a company…. (a tip: it is the only customer who returns every day and explains what could be better about a product or service). Exactly! It's the employee. However, which values do you portray to that employee to make sure they become and stay that loyal customer and make them want to give their talent in return.This is the origin of Felix Community. We have ideas and think of solutions, but we do not own the absolute truth. Hence we try to discover more and more by sharing and discussing scientific articles, brand new innovations and striking statements through this new podcast series. Simultaneously it functions as our ‘'get out of the building'' framework for our still to be published book. We will involve several experts, troublemakers, rethinkers, professors, privies and authorities on levels such as HR, Recruitment, Behavioural Psychology, Artificial Intelligence, Business Development, Marketing, Story writing, Visual Design, Journalism and Event Management.Listen, participate, think with us. Welcome to The making of… Felix, the book!

Alex Osterwalder is the bestselling author of Business Model Generation, Value Proposition Design, and Testing Business Ideas. He also released a new book back in April called The Invincible Company: How to Constantly Reinvent Your Organization with Inspiration from the World’s Best Business Models.  Alex is ranked #4 on the Thinkers50 list of the top 50 management thinkers in the world. Along with Yves Pigneur, Alex invented several practical business tools, including the Business Model Canvas, that are used by millions of business leaders today. For this invention they won the Thinkers50 Strategy Award in 2015.   He is also the founder of Strategyzer, a company that provides organizations with corporate innovation strategy, training, tools, and software.  This episode is brought to you by Cisco. Nearly overnight, the entire world has found itself adapting to a new way of working. The future of work requires a modern approach to collaboration – helping people securely connect wherever they work, while staying safe and being productive. Cisco is shaping this path forward. Check out their new page devoted to the future of work to learn more and check out their resources including articles, videos, and a workplace maturity assessment.. In the midst of the pandemic organizations are facing challenging times and over the last few months we have seen positive and negative decisions occur in response to what is happening. There have been some companies who have handled tough decisions while still keeping their people first--showing employees respect, empathy, and transparency. And there are other companies who have made, what seem to be, harsh and unfair decisions in a way that create anger and chaos. The question is, is there a way for organizations to prepare for uncertainties and challenging times in advance, so we don’t have to get to a point where these tough decisions have to be made?  Creating resilient organizations There are situations where leaders will have to make tough decisions, regardless of how much advanced planning is done. But, as Alex’s book examines, there are ways to make our organizations more agile and fluid, so that when a crisis comes, they are able to not just survive, but thrive through it.  Alex gives a great example of two companies who faced the same crisis and their different outcomes. There were two large photography/film companies, Kodak and Fujifilm. Both were extremely successful at one time, but when the industry was disrupted Kodak kept using the same business model, which no longer worked. As a result Kodak went bankrupt and completely went away.  Fujifilm on the other hand had a CEO who had been obsessed with the thought of the company dying for awhile and had put a plan in place before it was too late. The company aggressively reallocated resources into a whole new way of business, which was cosmetics. It turns out the chemical process and the intellectual property related to aging film can be used in cosmetics for aging skin. So instead of staying on the same logical path of film, they saw the industry coming to an end and went an entirely different direction. They are still around today.  The key is they planned for this extreme disruption before it happened. If you wait until a crisis happens to react, you are never going to have a resilient company. You can’t make a change that big overnight, which is what a lot of companies are trying to do right now. You have to do the work upfront and be a bit of a futurist so that you can see multiple possibilities ahead.   So really, the responsibility for creating resilient organizations starts with the leaders. But the traditional way of leading organizations is not the right model for this type of change. We need a different style of leadership.  Moving away from the stereotypical leadership style In the past a lot of people have viewed a leader as someone who is the smartest one in the room, the one who makes all of the decisions and picks the right ideas. As Alex shares, if you as the leader are the smartest one in the room, you have failed in your hiring.   Being a leader is not about being knowledgeable in every aspect of business and it is not about making every decision, it is about creating the environment for great ideas to emerge and succeed. It is the job of the leader to create the culture that embraces creativity and innovation, and to give authority to individual employees to make decisions.  Alex gives a great example from the German company, Bosch. They decided they were going to invest in 200 projects inside the organization. So they gave those 200 projects a budget of 120,000 Euros and they gave them three months. After the three months were up the company looked at the results from all 200 projects and they killed off 70% of the projects and re-invested a bit more into the remaining 30% based on the results they saw. The remaining projects got to continue on for a bit more time and then after that time was done they all got reevaluated. And based on the findings from the evaluation, they discontinued 75% of those projects. So at the end of the process they got down to 15 projects (out of the 200) to continue on with.  The important part, as Alex explains, is, “It wasn't the leadership that decided on the ideas, per se, it was the evidence that showed if they would get follow up investment. So what's the leader's role? It's about creating the right environment where these teams can explore, fail a lot, and learn the environment where the teams that didn't get follow up investments are not kind of stigmatized as losers because they couldn't get the project, right? No, that's a normal ratio from early stage venture capital. We actually know that one out of 250 ideas is an outsized winner. So, it's that kind of culture you need to put in place. So we don't start to stigmatize those who didn't succeed, because they're contributing to the portfolio. So as a leader, again, you shouldn't be the expert, because then you hired wrong. That obviously depends on the kind of domain you're in. And your main job is to create the conditions for success to emerge. So,you know, that is one of the messages that I found really, really intriguing from Alan Mulally, he likes to say, sometimes, as a leader, you can create too much value.” How to create a culture of innovation Leaders can’t just let culture happen, culture has to be designed and managed. If you want to create a culture of innovation, it has to be done intentionally. A lot of organizations have failed at innovation because the CEO is not spending a lot of time focused on it. And if people inside the company see that the leaders don’t care about innovation, or worse, that leaders are punishing creativity and new ideas, then people are going to stop trying. CEOs do have to spend time focusing on executing and managing the existing, but if innovation doesn’t have enough power, it’s always going to play second fiddle.    As Alex shares, “At Logitech, the CEO Bracken Darrell spends 40 to 60% of his time on innovation. That gives innovation power because it's symbolic if the CEO spends a lot of time on innovation. Then the next question is oh, so the CEO picks the winning ideas? No, the CEO creates the culture and metrics and spaces where innovation can emerge. And that is a partnership between innovation and execution. Those are two different domains and they need to live in harmony, not kind of entrenched in a kind of Warzone. So, sometimes innovators like to call themselves pirates or rebels. I think that's silly because pirates and rebels get killed. Like why would you want to be a pirate or rebel? It’s not about breaking the rules. It's about the leadership creating the right rules so we can do both. World class execution and world class innovation.” If a leader feels like they just don’t have an innovative team, most likely there is a cultural problem. Either that leader or a previous leader in the company has punished people for actually exploring ideas or there is no incentive to innovate. The first thing that needs to happen to create an innovation culture is to tear down all of the blockers that are preventing people from innovating.  One of the biggest blockers to innovation that Alex mentions is business plans. He says business plans are the enemy of innovation because it is an execution document where you describe a dream in detail and you execute it. Innovation is about picking an idea, adapting it, and then changing it until you create value. There are other blockers like focusing on the wrong metrics and leaders thinking they can do everything on their own. You have to get rid of all of the blockers to innovation before you can put innovation into place. Alex suggests leaders read the shareholder letters from Jeff Bezos, which are publicly available.  How start building an invincible team If you are a mid-level manager, or a leader who is responsible for a team, but maybe you are not the CEO of the company, what can you do to start building an invincible team? Using a method from Rita McGrath, Alex says the first step is to take a look at your CEOs agenda and see how much time is carved out for innovation. Or look at the company’s last four important meetings and see how much time was spent talking about innovation. In either of those instances if the answer is not over 40%, you actually need to consider if it is worthwhile to spend your time on innovation, because as he says you will be “fighting against windmills”.  This is an important first step because you have to know what your company’s innovation readiness is. Is your environment ready for innovation to happen? If it is not, take a look at the top levels of the organization and ask yourself who can you get on board as a sponsor to support innovation. Is there someone at the top level who is willing to push for innovation and offer top level protection for people to explore?  Alex says, “You need that top level protection, I'd say, because otherwise all you're going to do, and unfortunately we still see this in quite a few companies, all you're going to do is innovation theater. No company is lacking innovation activities. There's incubators, there's all that kind of stuff. I'm not even talking about ping pong tables, I'm talking about real innovation activity. But as long as it's not connected to strategy, it's really a little bit of a suicide mission. I know a lot of innovation leads are up for that suicide mission. That's why they call themselves rebels and pirates. But I think we need to be a little bit more pragmatic. And, you know, first understand, how ready is the company. And then based on that assessment, either change the job or say, Okay, here's the strategy.”

Welcome to episode #728 of Six Pixels of Separation. Here it is: Six Pixels of Separation - Episode #728 - Host: Mitch Joel. I've been following his work for many years. Books like Business Model Generation, The Team Alignment Map, Value Proposition Design, Testing Business Ideas and more, are not just jam-packed with ideas, but are also visual stunning and hyper-graphical. Alex Osterwalder's passion for both making business better and business model creation is contagious. It's hard not to think differently about business after spending any amount of time with his content. His company is called Strategyzer and they’ve also deployed the Business Model Canvas (along with many online courses). Most recently, Alex and I both took part in a multi-day online event called, SpeakAid 2020 (put together by another great thinker, Dan Pontefract). Out of the multi-day/many speaker event, I found Alex's to be the best presentation (by far). With his latest book, The Invincible Company, Alex (along with his regular co-author and business partner, Yves Pigneur) are digging deep into how to constantly reinvent your business with inspiration from the world's best business models. Enjoy the conversation... Running time: 55:47. Hello from beautiful Montreal. Subscribe over at iTunes. Please visit and leave comments on the blog - Six Pixels of Separation. Feel free to connect to me directly on Facebook here: Mitch Joel on Facebook. or you can connect on LinkedIn. ...or on Twitter. Here is my conversation with Alex Osterwalder. The Invincible Company. Business Model Generation. Value Proposition Design. Testing Business Ideas. The Team Alignment Map. Strategyzer. Business Model Canvas. Follow Alex on Instagram. Follow Alex on Twitter. This week's music: David Usher 'St. Lawrence River'.

In this episode, it’s a privilege to have as my guest, Dr Alex Osterwalder, co-author of Business Model Generation, Value Proposition Design and The Invincible Company. Alex is an entrepreneur, speaker and business model innovator. He is co-founder of Strategyzer, a SaaS company that helps organizations develop new growth engines, better value propositions and powerful business models via online applications and facilitated online courses. Alex invented the Business Model Canvas, a strategic management tool to visualize, challenge and (re-) invent business models. Leading organizations and start-ups around the world use it. He is a frequent keynote speaker at Fortune 500 companies and has held guest lectures in top universities around the world, including Wharton, Stanford, and Berkeley. In our discussion, Alex and I talked about: How established companies can change / adapt their business models in uncertain times; Why you should always be focused on creating long term value; How to be more innovative through experimentation if you release the fear of humiliation. Listen to the podcast to learn more. Show Notes and Blog The Podcasts

Corsi pubblicaticorso GTM: https://refacturing.it/corso-gtm-base/corso MVP: https://refacturing.it/mvp-be-corso/Patreon: https://www.patreon.com/riccardomancinelliEventi: https://refacturing.it/eventi/Gruppo telegram : https://t.me/strategiait Contatti : https://refacturing.it/contattiNewsletter: http://refacturing.it/newsletterVideo sulla playlist: https://youtu.be/ssrxbUYHWWIThe Value Proposition Canvas : https://www.strategyzer.com/canvas/value-proposition-canvasPriel Korenfeld on line:http://prielk.it/ [a breve sarà attivo]https://pardesiani.it/https://www.spreaker.com/show/inventarsi-un-lavoro

Corsi pubblicaticorso GTM: https://refacturing.it/corso-gtm-base/Eventi: https://refacturing.it/eventi/Gruppo telegram : https://t.me/strategiait Contatti : https://refacturing.it/contattiNewsletter: http://refacturing.it/newsletterVideo sulla playlist: https://youtu.be/ssrxbUYHWWIThe Value Proposition Canvas : https://www.strategyzer.com/canvas/value-proposition-canvasPriel Korenfeld on line:http://prielk.it/ [a breve sarà attivo]https://pardesiani.it/https://www.spreaker.com/show/inventarsi-un-lavoro

Podcast ini membicarakan apa itu Value Proposition Design, dan gunanya dan menghadapi Entrepreneurial Journey sang Entrepreneur. Enjoy!

W UX po godzinach rozmawiamy z ekspertami branży User Experience, a każdy sezon dedykujemy innemu zagadnieniu. Dzisiaj wykonujemy ostatni krok przed wejściem w proces projektowy na dobre i na tapet bierzemy współpracę z biznesem. Jak zbierać biznesowe wymagania, prowadzić warsztaty i wykorzystywać przy tym elementy Value Proposition Design? O tym opowie nam Patrycja Walencik - Product Designerka i Lider zespołu UX/UI przy Orange Flex, współzałożycielka Tipi-UX. Wywiad został nagrany w Creator Studio wewnątrz warszawskiego Google Campus. Rozmowę prowadzi Szymon Trzepla. Źródła: Value Proposition Design handbook Zbiór matryc strategicznych Google sprint toolkit --- Send in a voice message: https://anchor.fm/ux-po-godzinach/message

La Value Proposition è importantissima. E' la tua proposta di valore, che permette di differenziarti e renderti unico. In questo podcast vediamo cos'è, come si fa e come si costruisce. Libro citato nel podcast Value Proposition Design. Come creare prodotti e servizi che i clienti desiderano. Di Alexander Osterwalder. Se vuoi leggere la versione scritta del podcast leggi qui. Oppure iscriviti alla newsletter di Mindfood dove ogni settimana riceverai aggiornamenti e consigli di carriera.

Global Product Management Talk is pleased to bring you the next episode of... The Everyday Innovator with host Chad McAllister, PhD. The podcast is all about helping people involved in innovation and managing products become more successful, grow their careers, and STANDOUT from their peers. About the Episode: Figuring out what your customer wants and needs from your product or service is the heart of product management. That is the beginning of how we create products that customers love. And, there are tools to help you do that. In this discussion, you will learn about a tool that has been available for a few years, but I rarely find product leaders and managers using it. It’s called the Value Proposition Canvas. We explored the concept of value proposition back in episode 123 with Alex Osterwalder. Now we talk with his co-founder Alan Smith. Together they started Strategyzer, which may be best known for their award-winning books Business Model Generation and Value Proposition Design and related training. Alan is a multitalented designer and UX professional. He loves building tools to help drive strategy and innovation in organizations, which makes him a great person to talk with us, Everyday Innovators. The Value Proposition Canvas consists of two sides: customer segment profile, andthe value map 

Strategyzer is a content beast, with best-selling books,  technology platforms, an app, online training, in-person workshops and of course, the Business Model Canvas itself, which is used by millions of entrepreneurs and enterprises around the globe. Strategyzer's books,  Value Proposition Design,  and Business Model Generation have sold over 2 million copies in 40+ languages. In this episode, the company’s co-founder Alan Smith, discusses how he went from a design guy in the agency world, to an entrepreneur offering arguably, the most simple, practical, and effective business tools in existence today.  

Alex is an entrepreneur, speaker and business model innovator. He is co-founder of Strategyzer, a SaaS company that helps organizations develop new growth engines, better value propositions and powerful business models via online applications and facilitated online courses. In 2015 Alex won the strategy award by Thinkers50, called the “Oscars of Management Thinking” by the FT, and ranks #15 among the leading business thinkers of the world. In 2013 he won the inaugural Innovation Luminary Award by the European Union. Alex is lead author of Business Model Generation and Value Proposition Design, which sold over a million copies in 37 languages. USA Today named Business Model Generation among the 12 best business books of all times. The German edition was named Management Book of the Year 2011. Fast Company Magazine named it one of the Best Books for Business Owners in 2010. Alex invented the Business Model Canvas, a strategic management tool to visualize, challenge and (re-) invent business models. Leading organizations and start-ups around the world use it. Previous start-ups include netfinance.ch and Arvetica. Alexander holds a PhD from HEC Lausanne, Switzerland, and he is a founding member of The Constellation, a global not-for-profit organization aiming to make HIV/AIDS and Malaria history. We explored a number of topics in this episode, including: How much of R&D corporations should invest into disruptive innovation Why what got you here won’t get you there and how disruptive innovation requires different methods and behaviours The value of taking a portfolio approach to corporate innovation investments You’ll learn this and a lot more in this conversation with the one and only, Alex Osterwalder. Topics discussed: How much of R&D corporations should invest into disruptive innovation Why what got you here won’t get you there and how disruptive innovation requires different methods and behaviours The value of taking a portfolio approach to corporate innovation investments Setting up an innovation team Empowering people to make and act on decisions The different types of innovation Why it’s much riskier not to innovate Why early stage innovation isn’t expensive Why receiving large bags of funding up-front can inhibit innovation Show notes: Alex’s website: http://www.alexosterwalder.com Strategyzer: http://www.strategyzer.com Twitter: http://twitter.com/alexosterwalder (@AlexOsterwalder) Get his books: Business Model Generation: https://amzn.to/2Ni7zQ9 Value Proposition Design: https://amzn.to/2NirVJ9 The Big Pad of 50 Blank, Extra-Large Business Model Canvases and 50 Blank, Extra-Large Value Proposition Canvases: https://amzn.to/2P2TTZC Business Model You: https://amzn.to/2BKEMlP Join Steve's mailing list at futuresquared.xyz/subscribe  Listen on iTunes @ goo.gl/sMnEa0  Listen on Spotify @ spoti.fi/2G2QsxV  Listen on Stitcher @ www.stitcher.com/podcast/future  Listen on Google Play @ bit.ly/FSGoog ‍ If you've got any questions on this podcast feel free to send an email to steve@collectivecamp.us or tweet me on Twitter @steveglaveski or @future_squared  Follow me on Instagram: @thesteveglaveski Like us? ‍It'd make our day if you took 1 minute to show some love on iTunes, Stitcher or Soundcloud by subscribing, sharing and giving us a 5 star rating. ‍ For more information on Collective Campus, our innovation hub, school and consultancy based in Australia and Singapore check out www.collectivecampus.io

Value Proposition und Jobs to Be Done Die Tools zum Bauen unwiderstehlicher Wertangebote Das Value Proposition Design beschreibt, wie mit Produkten und Services Wert für Kunden geschaffen wird. Eckhart Böhme und Peter Rochel stellen vor wie man mit der Value Proposition Canvas, Hypothesen für unwiderstehliche Nutzenversprechen entwickelt. Ausserdem in dieser Episode Die Verschieden Arten von zu erledigenden Kundenaufgaben (Kundenjobs, Jobs to Be Done)Trennung von Problemen und GewinnenWie und warum die Value Proposition von Hilti funktioniert und so relevant für Hiltis Kunden ist Alle Episodenlinks: Value Proposition Design Consulting Jobs to Be Done Workshop Value Proposition Canvas zum Download 72% Aller neu eingeführten Produkte scheitern am Kunden Literaturtipps (Amazon Partnerlinks): Value Proposition Design - Alexander Osterwalder Besser als der Zufall - Clayton M. Christensen Alle Shownotes und Bilder hier Folge direkt herunterladen

Descubre cómo dar más valor al cliente, pero no de una forma subjetiva, sino con un ejercicio claro en el que vas a: - conocer más y mejor a tu cliente, sus necesidades, sus frustraciones, sus deseos. - diseñar una propuesta de valor que será un producto o servicio que va a dar solución a esas frustraciones y a esos deseos no alcanzados. - cohesionar ambas cosas mediante un proceso de encaje, para asegurar que el producto funciona, es aceptado y cumple con su función y, además, es interesante económicamente. :) En este episodio te resumo Diseñando la Propuesta de Valor (Value Proposition Design, 2014), también de Alexander Osterwalder e Yves Pigneur, que nos detalla dos módulos de aquel lienzo de modelo de negocios que vimos en el episodio anterior, y que necesitamos dominar para tener el mejor producto y resultado posible.   Este libro lo puedes adquirir ahora mismo en Amazon, aquí: Diseñando la propuesta de valor - https://amzn.to/2H7PAg7 Aquí te puedes descargar la plantilla para practicar libremente con la creación de valor: plantilla de propuesta de valor Si quieres profundizar en el tema, los creadores tienen una página con cursos y recursos: Strategyzer.com Y en esta página encuentras las notas del episodio de hoy: https://librosparaemprendedores.net/084  ________ Episodio patrocinado por Instituto de Emprendedores: Conoce el Plan Midas, 5 fases y 10 pasos para pasar de no tener ni siquiera una idea de negocio a tener una empresa de éxito, funcionando, generando ingresos y calidad de vida para ti y los tuyos. Enfócate en conseguir tus metas con una empresa que te proporcione los mejores resultados. El Instituto de Emprendedores te da el plan de ruta para alcanzarlo. Contenidos y coaching grupal con Luis Ramos, de Libros para Emprendedores. Consigue tus metas, ¡AHORA!  ________ ¿Necesitas un hosting de garantías para tu página web? ¿Rápido y con el mejor servicio al cliente? En Libros para Emprendedores utilizamos Siteground, porque nos da flexibilidad, rapidez en el servidor y rapidez en el servicio. Habiendo probado muuuuchas otras opciones, nos quedamos con Siteground, porque por muy poco más, obtienes mucha más calidad y tranquilidad. Haz click aquí para obtener un 60% de descuento al contratar tu servidor Siteground: https://librosparaemprendedores.net/siteground   _______________   Esta es nuestra página oficial de Facebook: http://librosparaemprendedores.net/facebook   Además, recuerda que puedes suscribirte al podcast en: - Nuestra página: http://librosparaemprendedores.net/feed/podcast - iTunes: https://itunes.apple.com/mx/podcast/libros-para-emprendedores/id1076142249?l=es - Youtube: http://www.youtube.com/c/LibrosparaemprendedoresNet - Spotify: https://open.spotify.com/show/0qXuVDCYF8HvkEynJwHULb - iVoox: http://www.ivoox.com/ajx-suscribirse_jh_266011_1.html - Spreaker: http://www.spreaker.com/user/8567017/episodes/feed - Stitcher: 

Descubre cómo dar más valor al cliente, pero no de una forma subjetiva, sino con un ejercicio claro en el que vas a: - conocer más y mejor a tu cliente, sus necesidades, sus frustraciones, sus deseos. - diseñar una propuesta de valor que será un producto o servicio que va a dar solución a esas frustraciones y a esos deseos no alcanzados. - cohesionar ambas cosas mediante un proceso de encaje, para asegurar que el producto funciona, es aceptado y cumple con su función y, además, es interesante económicamente. :) En este episodio te resumo Diseñando la Propuesta de Valor (Value Proposition Design, 2014), también de Alexander Osterwalder e Yves Pigneur, que nos detalla dos módulos de aquel lienzo de modelo de negocios que vimos en el episodio anterior, y que necesitamos dominar para tener el mejor producto y resultado posible.   Este libro lo puedes adquirir ahora mismo en Amazon, aquí: Diseñando la propuesta de valor - https://amzn.to/2H7PAg7 Aquí te puedes descargar la plantilla para practicar libremente con la creación de valor: plantilla de propuesta de valor Si quieres profundizar en el tema, los creadores tienen una página con cursos y recursos: Strategyzer.com Y en esta página encuentras las notas del episodio de hoy: https://librosparaemprendedores.net/084  ________ Episodio patrocinado por Instituto de Emprendedores: Conoce el Plan Midas, 5 fases y 10 pasos para pasar de no tener ni siquiera una idea de negocio a tener una empresa de éxito, funcionando, generando ingresos y calidad de vida para ti y los tuyos. Enfócate en conseguir tus metas con una empresa que te proporcione los mejores resultados. El Instituto de Emprendedores te da el plan de ruta para alcanzarlo. Contenidos y coaching grupal con Luis Ramos, de Libros para Emprendedores. Consigue tus metas, ¡AHORA!  ________ ¿Necesitas un hosting de garantías para tu página web? ¿Rápido y con el mejor servicio al cliente? En Libros para Emprendedores utilizamos Siteground, porque nos da flexibilidad, rapidez en el servidor y rapidez en el servicio. Habiendo probado muuuuchas otras opciones, nos quedamos con Siteground, porque por muy poco más, obtienes mucha más calidad y tranquilidad. Haz click aquí para obtener un 60% de descuento al contratar tu servidor Siteground: https://librosparaemprendedores.net/siteground   _______________   Esta es nuestra página oficial de Facebook: http://librosparaemprendedores.net/facebook   Además, recuerda que puedes suscribirte al podcast en: - Nuestra página: http://librosparaemprendedores.net/feed/podcast - iTunes: https://itunes.apple.com/mx/podcast/libros-para-emprendedores/id1076142249?l=es - Youtube: http://www.youtube.com/c/LibrosparaemprendedoresNet - Spotify: https://open.spotify.com/show/0qXuVDCYF8HvkEynJwHULb - iVoox: http://www.ivoox.com/ajx-suscribirse_jh_266011_1.html - Spreaker: http://www.spreaker.com/user/8567017/episodes/feed - Stitcher: http://www.stitcher.com/s?fid=81214   y seguirnos en Twitter ( https://twitter.com/EmprendeLibros ) y en Facebook ( https://www.facebook.com/EmprendeLibros/ ).

This is HCD is brought to you by Humana Design Hello! I'm Gerry Scullion, and in this episode, we have the brilliant Greg Bernarda, who some of you might know of being co-author of the excellent Value Proposition Design book by Strategyser. This book has been adopted by many service designers, product managers and business designers around the world - so it should be familiar to a lot of the listeners today. So, today's topic is an absolutely massive one "most organizations still largely live in the 20th century, in a world where the key currency for success has been ‘exploitation’. But in the 21st century, the name of the game is ‘innovation’. Those are two very different capabilities. Exploitation is about excelling at executing, and scaling products and services in a largely known environment. Innovation is about navigating the unknown, exploring possibilities, and experimenting with new ways of creating value for people with ever-evolving needs." Service Design, Product Management, UX are all part of the later. I'm really excited to get into this. Also joining this episode is the wonderful Nick Coster, co-founder of Brainmates.com Read the transcript of this interview Business Model Design for 21st-century companies on Strategyser Connect with Greg on LinkedIn GregBernarda.com Free 100-page preview of Value Proposition Design book Buy the Value Proposition Design book   Support the show.

This is HCD is brought to you by Humana Design Hello! I'm Gerry Scullion, and in this episode, we have the brilliant Greg Bernarda, who some of you might know of being co-author of the excellent Value Proposition Design book by Strategyser. This book has been adopted by many service designers, product managers and business designers around the world - so it should be familiar to a lot of the listeners today. So, today's topic is an absolutely massive one "most organizations still largely live in the 20th century, in a world where the key currency for success has been ‘exploitation’. But in the 21st century, the name of the game is ‘innovation’. Those are two very different capabilities. Exploitation is about excelling at executing, and scaling products and services in a largely known environment. Innovation is about navigating the unknown, exploring possibilities, and experimenting with new ways of creating value for people with ever-evolving needs." Service Design, Product Management, UX are all part of the later. I'm really excited to get into this. Also joining this episode is the wonderful Nick Coster, co-founder of Brainmates.com Read the transcript of this interview Business Model Design for 21st-century companies on Strategyser Connect with Greg on LinkedIn GregBernarda.com Free 100-page preview of Value Proposition Design book Buy the Value Proposition Design book   Support the show.

Teresa Sperti is the Chief Marketing Officer at World Vision, a charity known across the world for the support they bring in times of need. In this episode, we talk about how World Vision’s plans to keep the work they do relevant to customers on digital platforms. We also discuss the need for transparency with customers and how you keep customers engaged with the core mission of your business.   Resources mentioned: Live, Lead, Learn (book), by Gail Kelly. Service Design: From Insight to implementation (book), by Andy Polaine, Lavrans Løvlie, and Ben Reason. Value Proposition Design (book), by Strategyzer. The Field Guide to Human Centered Design (book), by IDEO.   Key takeaways (starts at 35:58): Use human-centred design (HCD) when thinking about your customer experience. Consider all the stakeholders involved in executing a campaign. Think about what parts of your business you want your customers to experience (backstage vs centre-stage). Don’t just invest in technology, invest in people and process.

First of all, Renee and I are coming clean - we like Alex Osterwalder. Love him. Both innovator and author he continues to nail what truly stands in the way of innovation. I've actually used the Business Model Canvas to co-create an eBook on innovating healthcare so Value Proposition Design for me, was a must read.  Most of us have sat in countless meetings on designing a value proposition only to take five steps backwards when trying to capture what customers really want. The practicality of this book will get you unstuck, and you get the immediate feeling that all the authors know what they are talking about and completely in sync.  Take a listen! 

Global Product Management Talk is pleased to bring you the next episode of... The Everyday Innovator with host Chad McAllister, PhD. The podcast is all about helping people involved in innovation and managing products become more successful, grow their careers, and STANDOUT from their peers. About the Episode: This interview is rather meta. It’s a discussion about a book; not about the book itself, but about the product management decisions for creating the book. This is the story of recognizing a problem a target market has and addressing it with a product. You likely already know my guest, Alex Osterwalder, as the inventor of the Business Model Canvas — a one-page business model — and author of the related book Business Model Generation. He is also the 2015 winner of the prestigious Thinkers50 Strategy Award and is ranked as the #15 most influential business thinker by Thinkers 50. Further, in 2013 he won the inaugural Innovation Luminary Award by the European Union. He more recently co-authored the book Value Proposition Design, which in a way, is the topic of our discussion. However, I didn’t want to ask him the same questions he has been asked a hundred times that you can find in other interviews. Instead, I asked him to discuss the book from the perspective of a product manager — identifying the need for the book, its target market, the value it creates for customers and for his organization, as well as how the name was chosen. So, you not only get some insights into what Value Proposition Design is, you also get to see the book as a product and the product management thinking that went into its creation. If you are new to Value Proposition Design, think of it as the third leg of a stool consisting of Lean Startup and Design Thinking as the other legs.

  This interview is rather meta. It’s a discussion about a book; not about the book itself, but about the product management decisions for creating the book. This is the story of recognizing a problem a target market has and addressing it with a product. You likely already know my guest, Alex Osterwalder, as the […]

  This interview is rather meta. It's a discussion about a book; not about the book itself, but about the product management decisions for creating the book. This is the story of recognizing a problem a target market has and addressing it with a product. You likely already know my guest, Alex Osterwalder, as the […]

Come faccio a sapere chi sono i miei clienti e come posso dargli valore? Ecco il metodo delle Buyer Personas Canvas, ispirato al Value Proposition Design ( http://amzn.to/2l1golL ) spiegato da William Sbarzaglia ( https://www.linkedin.com/in/william-sbarzaglia ).☞ ISCRIVITI, CONDIVIDI o SCRIVI UNA RECENSIONE > http://strategiadigitale.info☞ FAI UNA DOMANDA > http://telegram.me/giuliogaudiano☞ TI PIACE IL PODCAST? DIVENTA PRODUTTORE > http://youmediaweb.com/finanzia

Come faccio a sapere chi sono i miei clienti e come posso dargli valore? Ecco il metodo delle Buyer Personas Canvas, ispirato al Value Proposition Design ( http://amzn.to/2l1golL ) spiegato da William Sbarzaglia ( https://www.linkedin.com/in/william-sbarzaglia ).☞ ISCRIVITI, CONDIVIDI o SCRIVI UNA RECENSIONE > http://strategiadigitale.info☞ FAI UNA DOMANDA > http://telegram.me/giuliogaudiano☞ TI PIACE IL PODCAST? DIVENTA PRODUTTORE > http://youmediaweb.com/finanzia

Vittorio Neri domanda:"Come posso organizzare il canale YouTube della mia società se abbiamo diverse audience e non vogliamo confondere le idee delle persone mostrando contenuti non rilevanti?" Scopriamo insieme come strutturare la nostra presenza su YouTube in base agli interessi della nostra audience secondo i principi del Value Proposition Design: http://amzn.to/2lg4nH9Grazie al nostro nuovo produttore Mattley creatore del canale: https://www.youtube.com/user/mattleyit/☞ ISCRIVITI, INVIA UNA DOMANDA o SCRIVI UNA RECENSIONE > http://strategiadigitale.info☞ DIVENTA PRODUTTORE DEL PODCAST > http://youmediaweb.com/finanzia

Vittorio Neri domanda:"Come posso organizzare il canale YouTube della mia società se abbiamo diverse audience e non vogliamo confondere le idee delle persone mostrando contenuti non rilevanti?" Scopriamo insieme come strutturare la nostra presenza su YouTube in base agli interessi della nostra audience secondo i principi del Value Proposition Design: http://amzn.to/2lg4nH9Grazie al nostro nuovo produttore Mattley creatore del canale: https://www.youtube.com/user/mattleyit/☞ ISCRIVITI, INVIA UNA DOMANDA o SCRIVI UNA RECENSIONE > http://strategiadigitale.info☞ DIVENTA PRODUTTORE DEL PODCAST > http://youmediaweb.com/finanzia

In this episode of the Art of the Kickstart podcast, we talked to Sam Hickmann. With the team at Joy, he has created the perfect icon-based watch that teaches kids the concept of time and helps them develop good daily habits. Listen below to learn more about their work with the HAX Accelerator, how they leveraged their community to make their Kickstarter campaign a success and other crowdfunding tips and tricks. Octopus by Joy, the training wheels for good habits Key Crowdfunding Takeaways How incubators like HAX can help startups create and develop products The benefits of being in China while building a hardware product Why you need a community behind your product How to build a strong community before launching on Kickstarter How to get valuable feedback as you’re creating a product Links Octopus by Joy on Kickstarter heyjoy.io Value Proposition Design by Alexander Osterwalder, Yves Pigneur, Gregory Bernarda and Alan Smith The Success Principles by John Canfield The Hardware Startup by Renee DiResta, Brady Forrest and Ryan Vinyard Peaceful Parents, Happy Kids by Dr. Laura Markham Positioning by Al Ries and Jack Trout Smaller, Faster, Better by Charles Duhigg The Power of Habit by Charles Duhigg Connect with Joy JOY on Facebook @joyfamilytech on Instagram @JOYfamilytech on Twitter JOY on Pinterest Sponsors Art of the Kickstart is honored to be sponsored by The Gadget Flow, a product discovery platform that helps you discover, save, and buy awesome products. The Gadget Flow is the ultimate buyer's guide for cool luxury gadgets and creative gifts. Click here to learn more and list your product - use coupon code AOTK for 20% off! Transcript

FREE webdesign course http://creativeastro.tv/freecourse. In this video, Mak talks about how to design a value proposition for your website. He also gives examples of websites that he thinks have a great value proposition.

Value Proposition Design - Dica De Livro by Pedro Quintanilha

Value Proposition Design di Alexander Osterwalder è un libro che ti aiuta a mettere alla prova le tue idee di business e a verificare sia che rispondano a necessità ben definite, quindi che ci sia un mercato, sia che il valore del tuo prodotto o servizio incontri le necessità delle persone.Continua a leggere: http://guidadigitale.com/value-proposition-design-di-alexander-osterwalder/

Value Proposition Design di Alexander Osterwalder è un libro che ti aiuta a mettere alla prova le tue idee di business e a verificare sia che rispondano a necessità ben definite, quindi che ci sia un mercato, sia che il valore del tuo prodotto o servizio incontri le necessità delle persone.Continua a leggere: http://guidadigitale.com/value-proposition-design-di-alexander-osterwalder/

Product/Market fit now has its own book. Alexander Osterwalder wrote it. Buy it.

Podcast 486: Value Proposition Design with Alan Smith by Greg Voisen