Negotiators Podcast

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Welcome to this week's exciting episode of Monday Night Live! Hello everyone, I'm Derek Arden and welcome to another inspiring edition of Monday Night Live. Incredible Journey of Shaun West Welcome to this week's Monday Night Live hosted by Derek Arden, where we were joined by the remarkable Shaun West—former British soldier turned successful entrepreneur and elite security specialist. In this gripping episode, Shaun opens up about his time in the British Army, high-stakes missions around the globe, and the surprising lessons he learned on his journey to becoming a business owner in the ultra-demanding world of private security.

Welcome to this week's exciting episode of Monday Night Live! Hello everyone, I'm Derek Arden and welcome to another inspiring edition of Monday Night Live.Tonight, we have a truly special guest: Sallie Barker MBE, the current Mayor of Guildford and a lifelong champion of sport, education, inclusion, and community leadership. In this wide-ranging and uplifting conversation, Sallie shares her extraordinary journey — from a PE teacher passionate about climbing mountains to becoming a national leader in sport administration and finally, the Mayor of her beloved community. From the Classroom to National Sport Leadership Sallie's story begins in the world of education, where she taught physical education with a passion for helping young people thrive. Her love of sport, combined with her drive for greater inclusion, led her into sports administration — rising through the ranks quickly over 13 years across three major organizations, including Sport England. At Sport England, Sallie helped organize major international events such as the World Blind Games and World Lacrosse Championships. Her outstanding contributions earned her an MBE from the Queen in 2017. Overcoming Challenges in Major Sporting Events Organizing global events is no easy feat! Sallie discusses the behind-the-scenes challenges: from funding issues to coordinating thousands of athletes and volunteers, to ensuring accessibility and inclusivity.She reflects on how events like the cricket finals at Birmingham during COVID times showcased the power of sport to unite and inspire — even under enormous pressure. Championing Women in Sport and Inclusion One of Sallie's greatest achievements has been her work promoting women in sport.When she first joined the scene, women's sports struggled for recognition, funding, and media coverage. Thanks to pioneers like Sallie, women's teams today — from football to boxing — enjoy unprecedented visibility and support. However, she also discusses ongoing debates around inclusion, especially in areas like transgender participation in sports. Sallie emphasizes the importance of fairness, empirical research, and creating opportunities for everyone, while recognizing the complexity of these evolving conversations. A New Chapter: Becoming Mayor of Guildford After retiring from her professional sports career, Sallie felt the call to public service. At a key council meeting, when no one else stepped forward to become Mayor, Sallie took the leap — and the rest is history. Now, as Mayor of Guildford, she is focused on supporting local charities, tackling isolation and mental health issues, and helping veterans and those affected by dementia. Her passion for community shines through in everything she does. The True Role of a Mayor: Connecting and Supporting Many people don't realize the real day-to-day work of a Mayor. Sallie shares heartwarming stories of visiting charities, supporting isolated individuals, and helping organizations that often struggle for recognition and funding.From leading fundraising events to advocating for vital community causes, Sallie shows how leadership at the local level can make a real, human difference. Honoring Tradition While Embracing Change Sallie also shares memorable moments from receiving her MBE, including the surreal experience of meeting the Queen.She reflects on the importance of keeping traditions alive — while being open to the necessary changes that modern society demands. Balancing the old and the new, she believes, is crucial for keeping communities strong and connected. Final Reflections: Passion, Service, and Looking Ahead Even after a remarkable career, Sallie is not slowing down.Her dedication to service, passion for sport, and love for her community continue to drive her forward.However, she wisely notes the importance of balance, self-care, and not taking on too much — a lesson we can all appreciate!

Welcome to Monday Night Live Welcome to this week's exciting episode of Monday Night Live! Special Guest: Jasmin Faulk

Welcome to Monday Night Live Derek Arden with Karen Young Discuss LinkedIn Marketing Strategies Welcome to this week's exciting episode of Monday Night Live! Our host Derek Arden sat down with the brilliant Karen Young – Founder and CEO of Ethos Metrics – to discuss everything LinkedIn, marketing, and creative strategies for UK SMEs. Karen, with her 30 years of marketing experience across diverse sectors including British Airways and other leading companies, delivered a fun yet deeply informative presentation that left everyone inspired.

Welcome to Monday Night Live What started on the very first day of lockdown as an experiment (to see if anyone would join via a Zoom link ) quickly grew into something much bigger. That first evening, twelve people tuned in. Now, 250 broadcasts later, we've featured 198 remarkable leaders who generously agreed to be interviewed. The recordings are available on YouTube, Spotify, Apple Podcasts, Google Podcasts, and most podcast channels. Thank you for being part of the journey. I'd love for you to join me tonight for the 251st edition, where a few of those brilliant leaders will return to share their best tips and techniques. Derek Arden https://derekarden.co.uk https://negotiationexpert.co NEW https://negotiatorspodcast.com https://www.linkedin.com/in/negotiatingexpert/

Welcome to Monday Night Live Welcome to another insightful episode of and now a leading expert on mnday Night Live! I'm Derek Arden, and this week, I'm joined by the fantastic Michael Dodd – a seasoned journalist, foreign correspondent, Media communication and interview techniques. Michael's career kicked off in Sydney with the Australian Broadcasting Corporation (ABC), where he was trained in the art of asking “blowtorch on the belly” questions – tough, persistent inquiries designed to put real pressure on political figures. This phrase, coined by an Australian politician, became the backbone of Michael's journalistic style, pushing for truth and accountability. In our conversation, Michael shares his journey from covering politics in Canberra to witnessing the historic revolutions of Eastern Europe, including the fall of the Berlin Wall and the Velvet Revolution in Prague. He tells a captivating story of interviewing Václav Havel, the Czech dissident-playwright who would later become president. Havel's masterful response to a tough question about his political ambitions became a defining moment in Michael's career and illustrates how great communicators can turn pointed questions into opportunities for impactful messaging. As we shift to modern-day media dynamics, Michael offers a behind-the-scenes look at how journalists operate during high-stakes press conferences, like those with Prime Ministers or Presidents. He explains how competitive journalists, from Sky News to the BBC, often don't coordinate their questions but instead aim to deliver the sharpest queries for their respective audiences and editors. We also dive into Michael's transition from journalism to media training. He now teaches business leaders, politicians, and even sports coaches how to respond to difficult questions with confidence and clarity. His approach is rooted in integrity – always advocating for honest and effective communication rather than evasiveness. Michael introduces us to his golden formula, the ABCDE method, for crafting powerful responses to tough questions: A: Answer the question (or acknowledge it if you can't fully respond).B: Bridge – smoothly transition to your key message.C: Content – deliver your core message clearly and concisely.D: Dangle – set up your example or supporting evidence.E: Example – share a compelling story or data point to reinforce your message.Throughout the session, Michael emphasizes the importance of preparation and truth, especially in an age where disinformation can easily sway public opinion. We touch on the rise of false narratives, citing figures like Donald Trump and Elon Musk, and the challenges this poses for credible journalism. Michael underlines the critical role journalists play in combating misinformation and holding power to account – a responsibility that's never been more vital. We also discuss how these media dynamics affect leaders in business and sports. Michael shares anecdotes from his media training with rugby league teams and how captains and managers can apply the ABCDE formula to defuse criticism and refocus on positive actions, even under pressure from hostile media or frustrated fans. From dissecting press conference tactics to reflecting on the wider implications of truth and integrity in public discourse, Michael brings a wealth of wisdom, wit, and practical advice to this conversation. For those interested in learning more about Michael's approach, he mentions his book, Great Answers to Tough Questions at Work, which dives deeper into his ABCDE strategy and how to stay composed and effective when the heat is on. If you're a business leader, media professional, or just someone keen to sharpen your communication skills, you won't want to miss this masterclass.

Welcome to Monday Night Live Mastering PThis week on Monday Night Live, host Derek Arden welcomes back renowned BBC commentator Justin Urquhart-Stewart for another insightful discussion on the latest global economic and political events. With President Trump making waves yet again, Justin dives into the geopolitical tensions and economic uncertainties shaping today's investment landscape. From tariffs on electricity between Canada and the U.S. to China's property crisis, he breaks down how these developments impact global markets and investor confidence. Key topics discussed:✅ Trump's economic impact – disruption or destruction?✅ China's internal struggles – inflation, social unrest & real estate issues✅ Russia's economic strain – can they afford continued conflict?✅ Europe's financial outlook – Germany's manufacturing decline & London's stock market future✅ Investment strategies in uncertain times – is a defensive position the best move? Justin also shares his thoughts on Brexit, whether the UK is suffering post-EU departure, and the challenges of re-entering a single market. Plus, he answers audience questions on the key economic indicators to watch for a global shift. Join us for this informative, no-nonsense breakdown of world affairs and financial markets. Don't forget to like, comment, and subscribe for more expert insights every week! MondayNightLive #Economy #Investing #Geopolitics #JustinUrquhartStewart #DerekArdened professional or just starting your journey in public speaking, her insights will help you craft messages that captivate and inspire. Derek Arden Derek Arden https://derekarden.co.uk https://negotiationexpert.co NEW https://negotiatorspodcast.com https://www.linkedin.com/in/negotiatingexpert/

Welcome to Monday Night Live This week on Monday Night Live, host Derek Arden welcomes a fascinating guest, Kevin Wall. Kevin is not just a financial heavyweight but also a passionate Arsenal supporter (which Derek insists is always a good thing!). With an impressive career in banking and leadership, Kevin shares incredible insights into his journey—from setting up a bank with a massive budget to presenting the Premier League trophy to Leicester City. A Career in Finance and Leadership Kevin takes us back to the beginning, where he studied at the University of Warwick before stepping into the world of finance. His career saw him working extensively in corporate and investment banking, leading high-performing teams, and ultimately serving as the CEO of Barclays Europe. His role involved navigating complex regulations, building teams, and working with financial authorities across Europe. With Brexit looming, Kevin played a critical role in setting up a strong European banking entity amid the uncertainties surrounding financial services in the UK. One of his biggest challenges was moving an already existing banking framework under the oversight of the European Central Bank, which required meticulous planning and execution. The process involved setting up independent European banking structures, managing large teams, and dealing with a highly detailed and intrusive regulatory environment. Despite the challenges, Kevin successfully led the transition, ensuring compliance and stability across markets. Presenting the Premier League Trophy Beyond finance, Kevin has had some truly unique experiences—including the once-in-a-lifetime opportunity of presenting medals and the Premier League trophy to Leicester City after their historic 2016 win. He describes it as a surreal and exhilarating moment, seeing the pure joy of the players and the fans up close. Navigating High-Stakes Negotiations Derek and Kevin dive into the art of negotiation, a skill Kevin mastered over the years. His experiences range from managing tough regulatory discussions to securing sponsorship deals that allowed him to play golf with Phil Mickelson—an opportunity that came through Barclays' sponsorship of the Scottish Open. He shares his thoughts on what separates great negotiators from the rest: preparation, patience, and the ability to build strong relationships. The Role of Non-Executive Directors Kevin now serves as a non-executive director in various organizations. He highlights the importance of challenging executive teams while providing guidance and support. His key takeaway? Non-executive roles are about asking the right questions, offering strategic input, and ensuring businesses stay on course without micromanaging executives. Lessons from Meeting Extraordinary Leaders Having interacted with top executives, politicians, and business leaders, Kevin reflects on the common traits of highly successful people. He emphasizes their laser-sharp focus, determination, and the ability to stay objective in high-pressure situations. He recalls one particularly memorable experience—a private meeting with a distinguished Jewish business leader in Israel, where they discussed education as a key driver for social integration. One Final Tip for Success Before wrapping up, Kevin shares one golden piece of advice: Stay curious. Whether in business, leadership, or life, curiosity drives learning, growth, and meaningful connections. He believes curiosity has been a driving force in his career, helping him navigate new challenges and adapt to changing environments. A fascinating discussion filled with insights on leadership, finance, and once-in-a-lifetime experiences! Watch the full episode to dive deeper into Kevin's journey and lessons from the world of banking Derek Arden https://derekarden.co.uk https://negotiationexpert.co NEW https://negotiatorspodcast.com https://www.linkedin.com/in/negotiatingexpert/

Welcome to Monday Night Live Join us for another insightful episode of Monday Night Live, where Derek Arden welcomes an inspiring leader in education, Mike Foley, CEO of the Wessex Academy Trust. With a career spanning from teaching in London to leading one of the UK's most successful Multi-Academy Trusts, Mike shares his journey, leadership insights, and the challenges of managing 12 schools, 7,000 students, and nearly 1,000 staff members. Mike Foley's Leadership Journey Mike's career in education started unexpectedly. Growing up in South London, he initially considered a legal career after earning a history degree. However, a postgrad opportunity in teaching changed everything. He quickly discovered his passion for education, leading him to rapid promotions and eventually to the role of headteacher in his late 30s. After a decade in that role, he embraced the challenge of leading The Thomas Hardy School, one of the largest schools in the UK, before taking on the CEO position at Wessex Academy Trust in 2021. The Challenges of Leading a Multi-Academy Trust Running a multi-academy trust is a monumental task. Mike explains how strategic leadership, teamwork, and a strong culture keep the organization running smoothly. Key leadership challenges include: Maintaining a unified culture across 12 schools while allowing for individual school identities. Managing a £50 million budget efficiently, ensuring schools receive the necessary resources. Recruiting and retaining teachers, particularly as the UK faces a shortage of qualified educators. Supporting students post-COVID, especially those dealing with mental health challenges and complex learning needs. Leadership at Scale – The Power of People A recurring theme in Mike's leadership philosophy is trusting and empowering people. He emphasizes that leading at scale means ensuring others are motivated, aligned with the vision, and able to execute effectively. The key question he always asks himself is: How do I get people to do the right things, willingly and passionately? Mike also discusses the importance of continuous performance management. Instead of outdated annual reviews, the trust has moved towards ongoing performance reflection and feedback loops, helping leaders and teachers stay sharp and motivated. Education and Innovation – The Role of AI With artificial intelligence (AI) becoming a hot topic in education, Mike shares how Wessex Academy Trust is using AI creatively rather than banning it outright. One example? Students critiquing AI-generated essays to enhance their learning experience. He believes that embracing new technology, rather than fearing it, is crucial for the future of education. Mobile Phones in Schools – A Balanced Approach One of the biggest debates in education today is mobile phone use in schools. Mike recalls how, as headteacher at Thomas Hardy, he introduced a compromise policy: students could bring phones to school, but they had to be turned off and put away during the day. Breaking the rule meant parents had to come in to collect the phone. The result? A school-wide culture of responsibility and respect. Being an Ofsted Inspector – Insights from the Inside As an Ofsted inspector, Mike provides valuable insights into the inspection process. He highlights that Ofsted's role isn't just to criticize but to confirm schools' own self-assessments and help them improve. He also discusses upcoming changes to the Ofsted framework, expected in September 2025, which could impact the way Multi-Academy Trusts are evaluated. Final Leadership Advice – Building Resilience When asked for his one piece of advice for aspiring leaders, Mike emphasizes resilience. His mantra? Find the good in the bad. Every challenge presents a learning opportunity, and those who can adapt and push forward will be the most successful in any field. Thank You for Watching!

Welcome to Monday Night Live This week, Derek sits down with his longtime friend, Alan Stevens, a renowned reputation management expert, journalist, and professional speaker. The episode kicks off with Alan recounting his journey, starting as a teacher in the 1970s, moving into investigative journalism with the Consumers Association (known for publications like Which? Magazine), and eventually establishing his own reputation management firm. Alan's early days were filled with undercover investigations, including secret shopper experiences and inspecting garages. These moments offer a glimpse into his hands-on approach to uncovering the truth, with some hilariously intense stories of narrowly escaping confrontations! Alan also shares anecdotes about his role as a professional speaker and coach, having served as President of both the UK Professional Speakers Association and the Global Speakers Federation. From music MC gigs at age 12 (where he shared the stage with The Rolling Stones!) to coaching high-profile clients in handling media crises, Alan's storytelling is captivating. The conversation transitions into Alan's expertise in crisis management and reputation repair. He discusses high-profile case studies, including: Social Media Mishaps: Alan critiques public figures like Greg Wallace and Prince Andrew, emphasizing the importance of taking responsibility, controlling the narrative, and issuing genuine apologies to minimize damage. The Beverly Hills Hotel Boycott: Alan recounts navigating a complex crisis when the Sultan of Brunei's controversial legislation led Hollywood celebrities to boycott the hotel. Alan's strategic responses helped mitigate the fallout, showcasing his expertise in managing high-stakes situations. Lessons from Public Blunders: From Gerald Ratner's infamous speech to David Letterman's tactful handling of blackmail, Alan highlights what to do—and what to avoid—when facing public scrutiny. In this candid discussion, Alan explains how reputation repair isn't just about damage control—it's about authenticity, humility, and strategic communication. He stresses the importance of never lying, apologizing sincerely, and focusing on rebuilding trust. The episode also offers lighthearted moments, like Derek and Alan reminiscing about their time at the National Speakers Association of Australia conference and their hilarious experience co-hosting a charity auction. Alan's humor and authenticity shine through as he reflects on these personal anecdotes. Key takeaways from this episode: How to handle media crises and social media slip-ups with grace. The importance of staying calm, taking responsibility, and controlling the narrative during challenging times. The value of turning public missteps into opportunities for growth and redemption. Whether you're a speaker, business leader, or someone interested in personal branding, this episode is packed with practical advice, real-life stories, and plenty of laughs. Alan's wealth of knowledge and Derek's engaging questions make for a thought-provoking and entertaining conversation. f you'd like to connect with Alan Stevens, you can reach him at alan@mediacoach.co.uk or find him on his website. Derek Arden Derek Arden https://derekarden.co.uk https://negotiationexpert.co NEW https://negotiatorspodcast.com https://www.linkedin.com/in/negotiatingexpert/

Welcome to Monday Night Live Host Derek Arden welcomed networking expert Will Kintish for an insightful and practical chat, The session was packed with actionable tips, personal anecdotes, and thought-provoking advice to improve communication and networking skills in both social and professional settings. Here's a summary of the highlights: The Importance of Names and IntroductionsWill Kintish emphasized that many people struggle to remember names, so it's crucial to help others by clearly introducing yourself. A simple approach like pausing after your name—e.g., “Hello, my name is… Will Kintish”—gives people a moment to register it. He also noted how people often mirror the way you introduce yourself, so setting the tone with a clear and confident introduction can make a big difference. Asking Better QuestionsWill shared a valuable lesson learned from the late Queen Mother. Instead of asking, “What do you do?”—a question that can sometimes feel limiting—she reframed it to encourage more meaningful responses. For instance, replacing it with, “Tell me about what keeps you busy” allows for a broader and more engaging conversation. Will also highlighted the importance of talking about what you do in a way that focuses on the value you bring, rather than just stating your job title. The Power of Active ListeningA major theme of the discussion was listening carefully and attentively. Will reminded the audience to observe not only what people say but also their body language, as it often reveals more than words. Drawing from Dale Carnegie's principles, he underscored that letting others talk about themselves builds stronger connections. Will shared a personal anecdote about a dinner conversation where his genuine interest in someone else's story led to a memorable and engaging discussion. WAIT: Why Am I Talking?Will introduced the acronym WAIT—“Why Am I Talking?”—as a reminder to pause before dominating a conversation. This self-awareness is key to fostering meaningful interactions. He stressed the importance of balancing conversations by flipping the focus back to others after sharing your thoughts briefly. Avoiding ArgumentsOne of Will's golden rules is never to argue. Instead of engaging in disputes, he suggests offering alternative perspectives with kindness and respect. He mentioned how this approach, rooted in Dale Carnegie's principles, fosters more productive and harmonious relationships. Respect and Admitting MistakesThe conversation also touched on the importance of respect and accountability. Will recounted a personal story about a challenging situation in his charity work where someone's inability to admit mistakes strained their relationship. The lesson? Admitting and learning from mistakes goes a long way in maintaining trust and respect. Relearning the BasicsWill and Derek concluded that often, we don't need to learn new skills but rather relearn and practice fundamental principles. Whether it's showing genuine interest in others, asking thoughtful questions, or being a better listener, these timeless strategies remain relevant today. Key Takeaways:Names Matter: Help others remember your name by introducing yourself clearly and confidently.Ask Open-Ended Questions: Replace “What do you do?” with more engaging alternatives.Listen Actively: Pay attention to both words and body language, and let others share their stories.WAIT: Ask yourself “Why Am I Talking?” to ensure a balanced conversation.Avoid Arguments: Offer perspectives with respect and without conflict.Admit Mistakes: Accountability strengthens relationships and trust. Derek closed the session by thanking Will for sharing his wealth of experience and reminding viewers that sometimes hearing these lessons multiple times is essential to fully absorb them. For anyone looking to deepen their networking skills or connect with Will Kintish, you can reach him at https://willkintish.com.

Welcome to Monday Night Live In this insightful episode of Monday Night Live, Derek Arden sits down with Winston Marsh, a seasoned sales and marketing officer, to discuss the keys to success in both personal and professional life. Packed with actionable advice and inspirational anecdotes, this conversation dives deep into essential topics like integrity, positive mindset, and impactful communication. The Power of Integrity: Winston highlights the transformative effect of simply doing what you promise. From fulfilling commitments to leading by example, he shares stories that underline how integrity can open doors and earn trust, whether you're climbing the corporate ladder or starting your own venture. Mastering Positive Self-Talk: Winston and Derek explore the profound impact of self-talk on attitude and perception. Winston recounts how shifting from describing his day as "good" to "fantastic" changed how others viewed him, emphasizing the value of uplifting inner dialogue. First Impressions Matter: From body language to handshakes, Winston unpacks the subtle cues that create lasting impressions. He illustrates how dressing appropriately and showing genuine interest can build trust and forge stronger connections. The Role of Public Speaking and Networking: Drawing from his own journey, Winston shares the importance of honing public speaking skills and building a robust network. Whether through joining organizations like Rotary or simply asking engaging questions, he demonstrates how these efforts can lead to personal and professional growth. Navigating Modern Workplace Challenges: The duo touches on contemporary issues like sexual harassment training and the importance of respectful workplace interactions, providing thoughtful insights into maintaining professionalism in today's business environment. Genuine Interest and Communication: Winston underscores the value of authentic curiosity in conversations. By asking meaningful questions and maintaining open body language, he shows how to build deeper, trust-based relationships. This episode not only provides practical life tips but also connects them to timeless principles from figures like Dale Carnegie and Brian Tracy. Whether you're looking to elevate your career, improve personal relationships, or simply approach life with more positivity, Derek and Winston deliver wisdom you won't want to miss. Tune in for a conversation that's as engaging as it is empowering. Derek Arden https://derekarden.co.uk https://negotiationexpert.co NEW https://negotiatorspodcast.com https://www.linkedin.com/in/negotiatingexpert/

Welcome to Monday Night Live Welcome to Monday Night Live In a recent episode of "Monday Night Live," host Derek Arden engaged in a dynamic conversation with Geoff Ramm, the visionary behind "Celebrity Service" and "OMG Marketing." Geoff, renowned for his expertise in delivering exceptional customer experiences, shared invaluable insights into how businesses can transcend conventional service standards to achieve global recognition. Understanding Celebrity Service Ramm Geoff introduced the concept of "Celebrity Service," emphasizing the importance of treating every customer as a VIP. He argued that while good customer service fosters repeat business, delivering a celebrity-level experience can propel a brand to international acclaim. By making each client feel like a star, businesses can cultivate loyalty and differentiate themselves in a competitive market. The Role of Love in Customer Service A standout point in the discussion was the role of genuine care and passion—what Ramm refers to as "love"—in customer interactions. He suggested that infusing love into service delivery not only enhances the customer experience but also fosters a positive work environment. Employees who are encouraged to express care and enthusiasm are more likely to create memorable moments for customers, leading to increased satisfaction and loyalty. Creating Memorable Experiences Ramm shared practical strategies for crafting unforgettable customer experiences. He highlighted the significance of personalization, attention to detail, and exceeding expectations. By anticipating customer needs and delivering beyond the standard service, businesses can create moments that customers are eager to share, effectively turning them into brand advocates. The Impact on Business Growth The conversation also delved into the tangible benefits of implementing Celebrity Service. Ramm provided examples of businesses that have seen substantial growth and global recognition by adopting this approach. He emphasized that in today's market, where products and services can be easily replicated, the customer experience becomes a key differentiator. Investing in exceptional service can lead to lucrative, repeat business and a strong, positive reputation. Derek Arden's interview with Geoff Ramm offered profound insights into elevating customer service to a celebrity level. By treating every customer as a VIP and infusing genuine care into interactions, businesses can create memorable experiences that drive loyalty and distinguish them in the marketplace. Ramm's expertise underscores the idea that exceptional service is not just about meeting expectations but exceeding them in ways that leave a lasting impression. Derek Arden https://derekarden.co.uk https://negotiationexpert.co NEW https://negotiatorspodcast.com https://www.linkedin.com/in/negotiatingexpert/

Welcome to Monday Night Live Welcome to Monday Night Live On this week's episode of Monday Night Live, host Derek Arden welcomes back Charlotte Allfrey, CEO of Metro HR and the renowned "HR Troubleshooter," for an enlightening discussion on navigating the evolving landscape of employment law and handling challenging workplace scenarios. With her deep expertise and practical insights, Charlotte delved into pressing issues affecting business owners as new legislation reshapes the employment terrain. Navigating the New Legislative LandscapeCharlotte began by unpacking the latest changes in UK employment law, emphasizing their far-reaching implications for businesses. The legislation introduces updates on employment rights, sexual harassment, and zero-hours contracts, alongside an increase in employer National Insurance contributions. These shifts are expected to intensify financial pressures on employers, especially in sectors like retail and charity, where reliance on minimum-wage staff is significant. Of particular note was the proposal to extend the window for employees to bring tribunal claims from three to six months, as well as changes to zero-hours contracts to protect employees from last-minute shift cancellations. Charlotte also flagged a potential reduction in the qualifying period for unfair dismissal claims from two years to as little as nine months, urging businesses to rethink their HR strategies. Extraordinary HR Cases: Fraud and MisconductCharlotte shared gripping tales from her HR consultancy practice. In one case, she investigated a trusted employee who had embezzled £145,000 over two years. The discovery unfolded while the employee was on maternity leave, presenting a particularly challenging situation both professionally and emotionally. Another story involved an airline first officer whose unprofessional behavior—caught on recorded calls and witnessed in a branded uniform—brought his integrity and fitness for the role into question. The incident highlighted the importance of personal accountability, especially for those in high-pressure roles. These anecdotes underscored the importance of thorough investigations and clear policies to address both misconduct and breaches of trust. Sexual Harassment Prevention: A Duty for EmployersCharlotte discussed the new "duty to prevent sexual harassment" legislation, which places greater accountability on employers to take proactive steps. This extends to protecting employees from harassment not only by colleagues but also by customers, suppliers, and visitors. Businesses must foster safe environments while ensuring policies and training are robust and compliant. She highlighted a training session she'll be leading to help employers understand and implement these new requirements, demonstrating her commitment to educating businesses in practical, actionable ways. Impact on Small Businesses and CharitiesThe financial ripple effects of the legislative changes are poised to hit small businesses and charities hardest. Charlotte pointed to challenges such as increased minimum wage thresholds and the rising costs of employer National Insurance contributions. For charities, this means potential cuts to services, creating a knock-on effect that places additional strain on public services. Proactive HR Management: Charlotte's Golden AdviceAs the session closed, Charlotte emphasized the importance of proactive planning. Her top tip for employers was straightforward yet vital: “If you're unsure about any action involving your people, check with a professional before proceeding.” This precautionary approach can save businesses from costly mistakes and legal repercussions. A Dynamic Session Worth RevisitingCharlotte Allfrey's return to Monday Night Live was as compelling as her debut. Her ability to simplify complex legislative updates while sharing real-world stories captivated the audience, leaving them better equipped to manage the challe...

Welcome to Monday Night Live Embracing Authenticity: Shelley Bridgman's Journey of Transformation and Resilience In this week's episode of Monday Night Live, host Derek Arden engages in a compelling conversation with Shelley Bridgman—an award-winning stand-up comedian, actor, scriptwriter, professional speaker, and psychotherapist. Shelley shares her remarkable journey of self-discovery, resilience, and transformation, offering profound insights into embracing one's true identity. A Multifaceted Career Rooted in Authenticity Shelley's diverse career spans the entertainment industry and psychotherapy. Her work as a stand-up comedian and actor has been celebrated for its wit and depth, while her role as a psychotherapist allows her to guide others through their personal journeys. This unique combination of professions underscores her commitment to authenticity and personal growth. Navigating Life's Challenges with Courage Shelley's path has been marked by significant challenges, including battling depression, bankruptcy, addiction, and suicide attempts. These experiences tested her resilience and ultimately led her to confront her need to change gender, a pivotal step toward achieving harmony with herself. Her story is a testament to the power of confronting personal struggles and the courage required to live authentically. The Power of Self-Discovery and Acceptance In her book, "Stand-Up For Yourself," Shelley provides an inspiring, no-holds-barred account of her quest to find her true self. She candidly discusses her experiences during the hedonistic sixties, her travels to over sixty countries in the seventies, and the profound challenges of the eighties. Through these narratives, Shelley emphasizes the importance of self-discovery, acceptance, and the pursuit of one's true identity. A Love Story Spanning Over Four Decades Beyond her personal journey, Shelley's story is also a testament to a profoundly touching love story that has lasted over forty years. This enduring relationship highlights the significance of support and understanding in the journey toward self-acceptance and authenticity. Insights into Psychotherapy and Personal Growth As a leading psychotherapist, Shelley offers valuable insights into the process of personal growth and the importance of mental health. Her professional experiences provide a unique perspective on the challenges individuals face when confronting their true selves and the therapeutic processes that can facilitate this journey. A Conversation Filled with Humor and Wisdom Throughout the interview, Shelley's delightful dry humor and candid storytelling create an engaging and insightful conversation. Her ability to discuss complex and often challenging topics with levity and grace makes this episode both enlightening and enjoyable. Derek Arden's Reflections At the conclusion of the interview, Derek Arden reflects on Shelley's journey, remarking, "What a Great Negotiator." This observation underscores the negotiation inherent in Shelley's journey—the negotiation with oneself to embrace authenticity and the negotiation with society to accept one's true identity. A Source of Inspiration for All This episode of Monday Night Live serves as a powerful source of inspiration for anyone facing personal challenges or seeking to embrace their true selves. Shelley Bridgman's story is a reminder of the strength found in authenticity and the profound impact of living a life true to oneself. Derek Arden https://derekarden.co.uk https://negotiationexpert.co NEW https://negotiatorspodcast.com https://www.linkedin.com/in/negotiatingexpert/ Tim Durkin https://www.timdurkin.com

Join Derek Arden for this week's engaging session of Monday Night Live, where Derek hosts returning guest Tim Durkin, an original member of the Monday Night Live community. Tim, a seasoned educator, leadership expert, and prolific speaker, brings unique insights from his extensive career studying influential figures in leadership, including Stephen Covey. This session is a quick dive into Covey's timeless lessons on effective living and leadership from 'The 7 Habits of Highly Effective People', as Tim shares how Covey's principles have shaped his own life and work. Setting the Stage: Stephen Covey's Influence on LeadershipDerek kicks off the session by highlighting Stephen Covey's profound impact on leadership through The 7 Habits of Highly Effective People. Covey's work, which has sold millions of copies worldwide, presents practical and powerful habits that inspire proactive, intentional living. Tim shares how, as Covey's mentee and a leadership educator himself, he integrates Covey's philosophies into his life and teaching. Core Principles Discussed: The 7 HabitsDerek briefly introduces Covey's seven habits, laying the groundwork for Tim to elaborate on their practical applications: Be Proactive: Taking responsibility for one's choices and their outcomes.Begin with the End in Mind: Living with intention by setting clear goals.Put First Things First: Prioritizing tasks and relationships that matter most.Think Win-Win: Striving for mutually beneficial outcomes.Seek First to Understand, Then to Be Understood: Listening deeply before responding.Synergize: Embracing collaboration for greater results.Sharpen the Saw: Prioritizing personal renewal and self-care.These habits serve as the foundation of Covey's philosophy, and Tim dives into their relevance today, emphasizing Habit 6, Synergize, as a cornerstone for fostering harmony and creativity. The Power of Habit 6: Synergy in Action Synergy is the art of creating outcomes that surpass individual contributions, and Tim explains how Covey's idea of synergy is more relevant than ever in our interconnected world. He describes synergy as the result of blending diverse perspectives, yielding more comprehensive solutions. Whether in relationships, organizations, or communities, synergy fosters collaboration and growth. Tim likens synergy to Covey's “P/PC balance” concept, which balances production (P) with production capacity (PC). In other words, maintaining productivity requires nurturing resources—be they teams, relationships, or individual well-being. This idea resonates with today's challenges, where effective leaders must invest in people, not just outcomes. Prioritizing Self-Care: “Sharpening the Saw” n a world filled with constant demands, Covey's Sharpen the Saw habit emphasizes the importance of self-renewal across four dimensions: physical, emotional, mental, and spiritual. Tim shares his own experiences with the benefits of self-care, highlighting how Covey's advice helped him navigate personal challenges by choosing intentional responses over impulsive reactions. As an advocate for balanced well-being, Tim underscores that self-care isn't a luxury; it's essential for maintaining productivity and resilience. For leaders and individuals alike, investing in self-care enables them to give their best to others. Navigating Communication: The Art of Listening Another highlight is Seek First to Understand, Then to Be Understood, a principle that encourages empathic listening. Tim discusses how most people listen with the intent to respond rather than understand, often leading to misunderstandings and missed opportunities for connection. By truly listening, he explains, individuals can foster respect, clarity, and trust. For leaders, this skill is invaluable for nurturing a collaborative, supportive environment. Tim illustrates this principle with an exercise involving differing perspectives.

Welcome to Monday Night Live! Join Derek Arden on this week's Monday Night Live as he sits down with Patricia Fripp, a renowned international speaker and celebrated coach. Patricia brings a wealth of experience as a top-tier speaker with accolades from both the National Speakers Association (NSA) in the U.S. and the Professional Speaking Association (PSA) in the U.K. Known for her lifelong commitment to learning, Patricia shares her recent experiences attending prestigious speaking and writing events, from the Professional Speechwriters Association conference in Washington, D.C., to an exclusive seminar with acclaimed consultant Alan Weiss in Las Vegas. Throughout this engaging conversation, Patricia and Derek explore the art and science of crafting impactful messages and the nuances of effective communication. Patricia dives into her observations from the Professional Speechwriters Association, where she met top-tier speechwriters, including those who have crafted messages for U.S. Presidents. These writers provided insights into the meticulous process of speech crafting, with a focus on the importance of every word, the visual setup of the speech environment, and the power of tailored messaging for different audiences. Patricia also reflects on her recent time with Alan Weiss, the prolific author and business consultant, renowned for his unconventional yet practical approaches to consulting and client engagement. She recounts Alan's principles on how to pivot conversations, use storytelling, and leverage anecdotes to resonate deeply with audiences and clients. Alan's technique of offering clients "options of yes" — presenting three tiers of services — is a prime example of his strategic approach to enhancing perceived value and encouraging clients to invest more heavily in themselves. Exploring the Power of Language with Patricia FrippPatricia Fripp, a celebrated speaker and communication coach, delves into the meticulous world of professional speechwriting and the importance of intentional language. Sharing insights from recent engagements, including the Professional Speechwriters Association, Patricia emphasizes that the most effective messages are carefully crafted, considering both content and setting. She recounts how iconic speakers like President Obama collaborated intensively with their speechwriters, highlighting the importance of every word, gesture, and visual setting in delivering impactful addresses. Lessons from Alan Weiss:Adapting and Engaging with ClientsIn discussing her recent seminar experience with Alan Weiss, Patricia highlights essential takeaways for anyone working with clients or audiences. Alan, known for his direct approach and deep expertise, advocates for a fluid conversational style that pivots based on the listener's needs. His "options of yes" strategy — presenting clients with a choice of service packages — encourages investment while subtly guiding clients toward the ideal middle-ground option. Patricia and Derek explore how consultants can use similar techniques to add value and build trust with clients. Mastering Spontaneity: Preparation Meets PerformancePatricia's anecdotes underscore the paradox of spontaneity in professional speaking. While great speeches often appear off-the-cuff, they are typically the result of intense preparation and a repertoire of carefully chosen stories and quotes. Citing insights from comedians and writers, Patricia stresses the importance of being "perpetually prepared," ready to adapt to audience needs while maintaining a polished, natural delivery. The Art of Constructive Conflict: Insights from “The Odd Couple” SeminarsPatricia reflects on her years of collaboration with Alan Weiss in "The Odd Couple" seminars, where they often took opposing viewpoints to spark dynamic discussions. She explains how constructive conflict can enrich presentations, engaging audiences through debate and contrasting perspectives.

Welcome to Monday Night Live! From Pirate Adventures to Restoring Lost Treasures: Hidden History on Monday Night Live Description: In this week's episode of Monday Night Live, host Derek Arden welcomes longtime friend and former colleague, Godfrey Lancashire. With a fascinating background that spans banking, international hockey, and private investigation, Godfrey dives into a unique passion project he's undertaken: the discovery and restoration of a historic 16th-century artifact, once lost to time. Join Derek and Godfrey as they journey back to England's Elizabethan era, exploring swashbuckling adventures, historic landmarks, and a shipwrecked Spanish warship that played a surprising role in English history. Summary: Introducing Godfrey Lancashire: Banker, Investigator, and HistorianDerek Arden kicks off the episode by introducing his guest, Godfrey Lancashire, whose career is as varied as it is remarkable. After beginning in banking and playing an instrumental role as captain of the United Banks hockey team, Godfrey transitioned into private investigation, where he developed a knack for uncovering stories both hidden and forgotten. Today, he has become deeply involved in restoring a significant relic from Elizabethan England—one that speaks to his passion for history and adventure. A Dive into Elizabethan England: The Golden Age of ExplorationGodfrey takes viewers on an imaginative journey back to the Elizabethan era, a time of cultural and academic flourishing as well as daring maritime pursuits. Queen Elizabeth I, a strong proponent of education, saw the rise of scholars and explorers like William Shakespeare, Sir Francis Drake, and Sir Walter Raleigh. It was an age where piracy was romanticized, and many individuals embarked on "noble" adventures on the high seas. Godfrey shares stories of exploration and commerce, where the spoils of piracy sometimes funded noble pursuits—one of which is the very school Thomas Hardy helped establish in Dorchester. Thomas Hardy's Legacy: A Pirate's Treasure TransformedGodfrey introduces Thomas Hardy, a “squire and pirate” from the small village of Frampton in Dorset, England. Hardy's adventures brought him wealth, which he used in 1569 to establish a school for boys, today known as Thomas Hardy School. This institution served as a pioneering educational center, and for centuries, it safeguarded a unique artifact: a beautifully carved wooden screen salvaged from the Spanish ship San Salvador, a ship that was once part of the Spanish Armada. Rediscovering a Lost Artifact: The Restoration of the San Salvador ScreenThis impressive wooden screen, standing at four meters high, was kept in Hardy's school building until it was transferred to new premises in 1927. Eventually, the screen was moved again but was sadly misplaced during a recent school theater renovation. Godfrey shares how the screen nearly ended up lost forever—discarded in a salvage yard—until an astute conservator recognized its historical value. Thanks to the conservator's sharp eye and dedication, the screen was carefully reassembled, piece by piece, with the support of the local community and generous donations. Preserving History with Passion: The Efforts Behind the Screen's RestorationGodfrey explains the meticulous restoration process, in which thousands of fragments were pieced back together like an intricate jigsaw puzzle. With expert knowledge, the team confirmed the screen's authenticity through materials testing, and the restored screen is now displayed in its former glory. The team has also uncovered fascinating details, including engravings and notes on the screen's reverse side, which offer glimpses into England's maritime past. Looking to the Future: Ensuring the Screen's Place in HistoryIn the final part of the interview, Godfrey speaks about the plans for the screen's future. Though originally housed in the school, discussions are underway to permanently display it at the Weymouth...

Welcome to Monday Night Live! On this week's episode of Monday Night Live, hosted by renowned negotiation expert Derek Arden, we had the pleasure of welcoming back financial commentator Justin Urquhart-Stewart. As an expert with a wealth of experience, including his role as a co-founder of Seven Investment Management, Justin provided valuable insights into the current state of the global economy, the UK, the US, and the challenges Europe faces. Derek kicked off the session by mentioning their longstanding friendship and professional history. The conversation quickly delved into the significant financial and political issues impacting global markets. From the ongoing conflict in Ukraine and tensions with China to the recovery from the pandemic and the banking crisis, Justin offered a well-rounded perspective on how these challenges are shaping both global and domestic economies. The Global Economic Landscape: Key IssuesJustin highlighted the combination of troubling global factors, such as the war in Ukraine, ongoing issues with China, and the aftermath of the COVID-19 pandemic. Although the news might seem grim, Justin reminded viewers that markets are always in a state of flux, and this is nothing new. He emphasized the importance of staying calm and understanding the broader context rather than reacting emotionally to market shifts. UK Economy and Debt: The Impact of InflationThe conversation then turned to the UK, where Justin explained the economic pressures caused by inflation, rising interest rates, and public sector debt. He explained how inflation, although on a gradual downward trend, has significantly impacted the cost of goods and delivery delays, straining the economy. Justin provided detailed insights into the UK's rising public debt, which now exceeds £100 billion, double what it was in previous years. He also explained how the government adjusts its borrowing strategies to finance infrastructure projects and pay off rising debts. Despite the concerning figures, Justin noted that the UK economy is resilient and capable of managing these challenges over time. Europe: Fragmentation and Bureaucratic HurdlesShifting focus to Europe, Justin discussed the challenges facing the European Union, including political fragmentation and economic divergence among member states. He highlighted the differing responses of countries like Austria and Hungary toward Russia, creating a complex landscape for investors. The bureaucratic nature of the EU, according to Justin, makes it difficult to create cohesive policies, and this division could lead to further economic strain. US and Tech Markets: Cautious OptimismWhen discussing the US, Justin was more optimistic. He noted that the American economy has performed better than expected, especially in tech sectors. While there have been some concerns about inflation and the Federal Reserve's rate hikes, Justin reassured viewers that the US remains a key player in global markets. He advised caution, particularly when investing in individual stocks, and recommended focusing on long-term strategies rather than betting on high-risk ventures. The Far East: Growth OpportunitiesTurning to the Far East, Justin emphasized that this region still holds significant growth potential, particularly as China continues to wield influence across Asia. Despite tensions in the South China Sea and concerns over Taiwan, Justin pointed out that economies in Southeast Asia, like Vietnam, are benefiting from China's investments, but they must remain cautious of debt traps. Middle East and Geopolitical RisksToward the end of the conversation, the discussion moved to the Middle East, with a particular focus on the ongoing conflict in Gaza and the broader instability in the region. Justin shared concerns about how these tensions might escalate, particularly regarding Iran's role in the region. While these geopolitical risks are concerning, Justin expressed cautious hope for a more stab...

Welcome to Monday Night Live! On this week's episode of Monday Night Live, hosted by Derek Arden, the guest was international mediator, lawyer, and author, Jane Gunn. Known for her innovative approach to mediation, Jane has handled everything from personal disputes to high-profile commercial cases. In this episode, Derek engages Jane in an insightful discussion about the art and science of mediation, the hidden costs of conflict, and her strategies for creating a calm and fair environment, even in the most heated disputes. The Role of Chocolate in Mediation Derek starts the conversation with a light-hearted but intriguing question: “Why do you always bring sweets and chocolates to a mediation?” Jane explains that something as simple as offering a snack can break tension, energize the participants, and even help people think more clearly. She mentions that during a long and emotionally charged mediation, people tend to skip meals or neglect their basic needs, which can exacerbate stress. By offering small comforts like chocolate, she subtly encourages breaks that help people step back, recharge, and re-enter the discussion with a clearer mindset. Managing David and Goliath Situations A key theme of the discussion was the challenge of mediating imbalanced power dynamics, or "David and Goliath" situations. One audience question asked, “How can a mediator ensure a fair outcome when one party holds more power?” Jane stressed the importance of balancing the scales by giving both parties the space to be heard, challenging their perceptions, and fostering an environment where they can interact as human beings rather than adversaries. Mediation, she emphasized, is about helping people step off the "conveyor belt" of conflict escalation. Instead of heading straight for court, Jane helps them explore different perspectives, think about their relationships, health, and the real costs—emotional, financial, and personal—that conflict brings into their lives. The Cost of Litigation Jane's experience has shown her that people often underestimate the impact litigation can have on their health and well-being. Many clients enter a legal battle convinced they are right, focusing only on winning. But they fail to account for the strain prolonged litigation can place on their mental and physical health, relationships, and overall quality of life. One of the most eye-opening moments in her career came during a commercial property dispute where one of the participants had an epiphany: if he spent the next two years litigating, he would lose precious time with his chronically ill wife. This realization shifted his priorities from winning a legal battle to preserving his personal life. Dealing with Uncertainty and Fear Jane touched on the increasing uncertainty people feel today, from financial concerns to global instability, and how these external anxieties fuel personal conflicts. People's fears about the future can spill over into how they interact with others, making conflicts harder to resolve. In mediations, Jane helps participants acknowledge these underlying emotions and address them so they can focus on resolving their differences. Mediation Techniques and The Power of Listening Derek and Jane explored the importance of listening—not just to each other but also to oneself. In her mediations, Jane encourages people to deeply reflect on what really matters to them. This kind of introspection helps to break away from the surface-level demands and focus on deeper needs, beliefs, and goals. She also uses tools like flip charts to visually display the cost of conflict, encouraging clients to see the broader impact of their decisions and the ripple effects on their lives. Jane's mediation approach is rooted in “principled negotiation,” a method from the Harvard Negotiation Project. This process moves beyond positional bargaining—where each side is fixed on their demands—and digs deeper into underlying needs a...

Welcome to Monday Night Live! Welcome to another insightful episode of Monday Night Live with Derek Arden! This week, Derek is joined by Graham Jones, Head of Business Studies at the University of Buckingham, for an engaging and forward-looking conversation on the role of Artificial Intelligence (AI) in shaping both the educational and business landscapes. With AI evolving at a rapid pace, its influence on universities, businesses, and industries worldwide is undeniable. Graham offers his expert take on how institutions must adapt to AI advancements or face potentially dire consequences. The Future of Higher Education – AI Takes Center Stage In a candid discussion, Graham highlights the financial challenges currently facing UK universities, with several on the brink of bankruptcy due to outdated practices and declining student enrollment. He points out how traditional lecture theaters and teaching methods are becoming obsolete as AI takes on more advanced roles in education. Graham predicts that universities will need to pivot toward AI-accredited qualifications to remain relevant, fundamentally changing the higher education system. Through the historical lens of academia, he discusses how the role of professors and the concept of lecture theaters have remained largely unchanged for centuries. Graham argues that AI's capability to enhance and even replace many traditional educational functions—like creating new content and conducting assessments—will modernize the system and force universities to rethink their approach. AI's Role in Business Efficiency – A Radical Shift Ahead The conversation then moves to the transformative power of AI in business operations. According to Graham, AI's ability to handle both administrative and creative tasks will dramatically reduce the number of employees businesses need. The prediction? Companies that previously required a workforce of 100 people may soon only need 5, thanks to AI's efficiency in automating tasks, managing websites, and making real-time adjustments based on data. Practical examples of AI's growing presence in business were shared, such as its ability to generate content, design websites, and create infographics in seconds—streamlining processes and saving both time and money. AI: Ethical Concerns and Security Issues While AI brings about promising developments, Graham also emphasizes the ethical and security concerns surrounding its use. He shares examples of cyber fraud, misuse of AI in criminal activities like human trafficking, and the recent criticism aimed at Starling Bank for not keeping up with AI-driven security measures. He stresses the need for robust legislation to regulate AI and protect against potential abuses, pointing out that it's not AI we should fear but how it may be misused by bad actors. Practical Applications of AI in Content Creation Graham gives a hands-on demonstration of how AI can be used to create content, showing how it can transform raw text into visually appealing infographics. As he walks the audience through the process of turning Derek's body language notes into professional-looking infographics, he highlights the speed, accuracy, and efficiency with which AI can produce valuable materials for businesses and educators alike. This episode underscores the importance of businesses staying competitive by adopting AI, while also being mindful of its ethical implications. The discussion wraps up with a look at the exciting future of AI and its inevitable impact on job markets, urging industries to adapt or risk falling behind. Conclusion: AI – Revolutionizing Education and Business As the episode concludes, Graham and Derek both agree that AI is no longer just a technological tool but a force that will shape the future of industries worldwide. Universities must modernize to survive, and businesses must embrace AI to remain efficient and competitive. However,

Welcome to Monday Night Live! In this week's compelling episode of Monday Night Live, host Derek Arden welcomes Colonel Brendan Kearney (Ret.), former Chief of Staff of the U.S. Marine Forces Europe, for a dynamic conversation that spans decades of military leadership and pressing global issues. Colonel Kearney, a seasoned Marine with over 30 years of service, provides a unique and insightful perspective on critical topics such as the war in Ukraine, NATO's evolving role, and the geopolitical complexities of Russia and Israel. This episode offers a rich blend of leadership wisdom, historical context, and forward-looking views on global security challenges. Career Reflections and Leadership Lessons: Colonel Kearney begins by recounting his illustrious career in the U.S. Marine Corps, which took him from commanding forces in Hawaii and Japan to serving as the Chief of Staff of Marine Forces Europe. He reflects on the privilege of leading troops and the invaluable education he gained, including time spent at MIT and the National War College. Kearney's extensive experience in military command roles across Asia, Europe, and Africa shaped his understanding of global conflict and defense strategy. With a passion for continued learning and service, Kearney remains engaged as a military commentator on global media platforms like the BBC, where he offers analysis on current military affairs. His perspective, grounded in both experience and study, adds depth to his observations on contemporary challenges in global military operations. Ukraine Conflict and Russia's Strategic Failures: One of the central discussions of the evening is the ongoing war in Ukraine. Colonel Kearney offers a historical lens through which to view the conflict, emphasizing the deep-seated historical tensions between Ukraine and Russia that have persisted for millennia. According to Kearney, Vladimir Putin's aim to restore Russian greatness, following what he perceives as the tragedy of the Soviet Union's fall, is driving the conflict. Kearney provides an expert assessment of the Ukrainian military's remarkable transformation since 2014, when they were initially unprepared to confront Russian aggression. Now, through significant training and support from Western allies, including the UK and the U.S., Ukraine's forces have demonstrated innovation and resilience, turning the tide of the conflict. Kearney highlights the incompetence of the Russian military, particularly in logistics and leadership, as one of the main reasons for their failure to achieve quick victory. The conversation touches on the potential for this war to extend into trench warfare, reminiscent of the early 20th century, with Kearney warning that the conflict may drag on, especially as Ukraine heads into a difficult winter. The Role of NATO and the Threat of Nuclear Warfare: When asked about NATO's evolving role, Kearney acknowledges the organization's challenges but underscores its importance as a military and political alliance. He notes that despite frustrations from some U.S. leaders, NATO continues to be a crucial element of global security. Kearney offers insight into the complicated dynamics between NATO countries, particularly those that do not meet their financial commitments, but he remains optimistic about NATO's overall effectiveness in maintaining Western security. On the subject of nuclear threats, Kearney is cautious but clear: while Putin continues to rattle the nuclear saber, Kearney does not believe Russia will cross that line, citing logistical and environmental concerns that would impact Russia itself. The possibility of tactical nuclear weapons being used is, in his view, more of a burden than a solution for Russia, as such weapons create hazardous environments for all forces involved. Middle East Conflict and Israel's Security Situation: The discussion also shifts to the Middle East, where Derek Arden inquires about the escalating conflict between...

Small Behaviors, Big Impact: The Power of Everyday InteractionsTransforming Workplace Behaviors Welcome to Monday Night Live! Tonight, we're thrilled to welcome back Joanna Gaudoin, a seasoned consultant with a rich background at KPMG. Joanna has become a cherished friend of our show, offering invaluable insights into improving communication and people skills. Her expertise helps individuals and organizations enhance performance and build better relationships. About Joanna GaudoinJoanna Gaudoin, formerly a consultant at KPMG, now runs her own business focused on helping professionals hone their communication and interpersonal skills. Joanna's approach is grounded in practical experience and a deep understanding of organizational dynamics, making her advice both relatable and actionable. Key Discussion PointsAnecdotes of Recent Annoying IssuesJoanna shares anecdotes about recent annoyances in the workplace, highlighting behaviors that can significantly impact the work environment. From minor habits to major interpersonal clashes, these stories underline the importance of addressing seemingly trivial issues that can disrupt productivity and harmony. Everyone Notices Different ThingsJoanna emphasizes the idea that everyone notices different things in their workplace. Understanding this diversity in perception is crucial for fostering a more empathetic and cooperative work culture. By appreciating varied perspectives, teams can address issues more effectively and build stronger relationships. Perceptions Differ and Have Repercussions on BusinessDiffering perceptions among team members can have substantial repercussions on business. Misaligned perceptions lead to misunderstandings, reduced collaboration, and conflicts. Joanna explains how acknowledging and addressing these differences can improve communication, streamline workflows, and enhance overall efficiency. The Impact of Small BehavioursJoanna delves into how small behaviours can have a significant impact on workplace dynamics. From body language to tone of voice, the subtleties of our interactions influence team cohesion and organizational culture. Joanna provides practical advice on being mindful of these small behaviours to foster a positive and productive environment. Real-Life ExamplesJoanna shares personal experiences from her recent home renovation, contrasting the service of two companies. One company, despite a major mistake, turned the situation around by offering exceptional service, leading Joanna to recommend them. In contrast, another company provided poor service, damaged property, and failed to deliver on promises, resulting in a negative review. These stories illustrate how small actions can significantly impact customer perception and loyalty. Professional vs. Tradespeople ExpectationsJoanna discusses the differences in expectations between professionals and tradespeople. She notes that companies successful in dealing with professionals understand the need for clear communication and reliability. Conversely, even in professional services, small behaviours can make a significant difference, such as acknowledging colleagues at networking events or simply offering to share a wine bottle at a lunch. Addressing Office PoliticsJoanna tackles the complex issue of office politics, noting that hybrid working has exacerbated some problems. People avoid difficult conversations by staying at home, leading to unresolved issues and negative office politics. Joanna suggests that addressing these issues head-on and maintaining open communication are crucial for a healthy workplace culture. The Power of ComplaintsJoanna believes that complaints, when handled correctly, are opportunities for improvement. She shares her father's philosophy that a well-constructed complaint can lead to significant changes and better service. Joanna encourages organizations to view complaints as valuable feedback to enhance their operations and customer satisfac...

Embracing Challenges: David Skinner's Epic Solo Cycle Ride Across Wales Welcome to another episode of Monday Night Live (MNL)! We're thrilled to bring back David Skinner, a long-time friend of MNL who has shared his incredible adventures with us each year. This week, David takes us on an extraordinary solo cycle ride across the length of Wales. Introduction by Derek ArdenHello everybody, I'm Derek Arden, your host for Monday Night Live, where we share stories of extraordinary people who often stay under the radar. Tonight, we have David Skinner, an adventurer who has conquered mountains like Mont Blanc, the Matterhorn, and the Andes. Now, he has taken on a new challenge: cycling the length of Wales. I followed David on the Garmin app during his journey, and we'll delve into his motivations and experiences. Whether you're an adventurer or a fan of human determination, this episode will inspire and motivate you. Motivation Behind the RideDavid begins by sharing what inspired this challenge. It started with a Christmas gift from his wife: a guidebook for "Lôn Las Cymru," a remote cycle route from the southern to the northern tip of Wales. The idea of traversing such a varied and challenging landscape intrigued him. Despite the demanding nature of the ride, David saw it as a personal challenge worth undertaking. The RouteDavid's route included some of Wales' most stunning parts, such as the Brecon Beacons, the Cambrian Mountains, Cader Idris, and Snowdonia National Park. He shares breathtaking images of Snowdonia, highlighting the stark contrast between the lush, green landscapes and rugged mountain terrains. Day-by-Day Breakdown of the Journey Preparation and PlanningPreparation was key to David's success. He discusses the importance of health, fitness, motivation, nutrition, recovery, weather, mechanics, route finding, and safety. He emphasizes that meticulous planning and having contingencies in place were crucial for navigating the unpredictable Welsh weather and challenging terrain. Day 1: Cardiff to GlasburyDavid's adventure began in Cardiff, starting at the Cardiff Bay docks. The first day's journey followed the Taff Trail, taking him out of the city and into more remote areas. The transition from urban to rural was stark and exhilarating. He cycled 114 kilometers, climbing about 5,000 feet, and ended the day in Glasbury, near Hay-on-Wye, known for its second-hand bookshops. Day 2: Glasbury to LlanidloesThe second day was deceptively challenging. Despite being a shorter route, David felt the fatigue setting in. He crossed the River Severn at Builth Wells, cycled through lush landscapes near Rhayader, and ended the day in the charming town of Llanidloes. The cumulative effort of the previous day made this leg particularly tough. Day 3: Llanidloes to BarmouthDay three presented the most climbing, with David navigating the Hafren Forest and ascending to the high point near Cader Idris. The weather was unpredictable, with heavy showers giving way to sunshine, creating a surreal cycling experience. He navigated through the slate valleys and reached the historic Barmouth Bridge, ending his day in the coastal town of Barmouth. Day 4: Barmouth to HolyheadThe final day was the longest and featured the greatest ascent. David cycled along the coast, through Porthmadog, and up towards Carnarvon. The views of the Snowdon mountain range were breathtaking, but fatigue and soreness set in, making the final leg to Holyhead a true test of endurance. Despite the challenges, he reached his destination, feeling a profound sense of accomplishment. Reflections and Lessons LearnedBalancing Go-for-it and PlanningDavid reflects on the importance of balancing enthusiasm with meticulous planning. While a positive attitude and willingness to take risks are essential, having a well-thought-out plan can make all the difference. Value of ContingencyHaving contingency plans provided David with the confidence to commi...

Welcome to Monday Night Live, your premier podcast for insights into the dynamic world of international business. I'm Derek Arden, and today I have the pleasure of speaking with Michael Williams, an esteemed friend and seasoned professional in the banking industry. Our conversation delves into the critical role of culture in international business and Mike's extensive experiences navigating diverse cultural landscapes. Mike Williams: A Journey Through CulturesMike Williams' career journey is nothing short of remarkable. Starting from a humble position as a tea boy at a high street bank, he climbed the corporate ladder to become the Chairman of a leading international bank. His career has spanned continents, allowing him to immerse himself in various cultural settings, each presenting unique challenges and learning opportunities. The Importance of Cultural UnderstandingIn our discussion, Mike emphasizes that understanding and respecting cultural differences is paramount in international business. He shares anecdotes from his career, highlighting how cultural awareness has been crucial in his roles. For instance, Mike recounts his time working for a Japanese bank, where the hierarchical and traditional business culture required a different approach compared to Western organizations. Hierarchical vs. Democratic CulturesOne of the key themes Mike discusses is the contrast between hierarchical and democratic cultures. In hierarchical cultures, like those found in Japan and parts of the GCC, decisions are made at the top, and employees are expected to follow directives without question. In contrast, democratic cultures, such as those in Scandinavian countries, encourage collective decision-making and employee participation. Understanding these cultural frameworks has been essential for Mike in effectively leading and negotiating in diverse environments. Cultural Seasons: A Metaphor for Career StagesMike uses the metaphor of seasons to describe his career stages, each representing a different cultural experience: Spring: His early years at a high street bank, learning the fundamentals of banking in a traditional British setting.Summer: His time at a Japanese bank, adapting to a blend of traditional banking and modern investment banking cultures.Autumn: Working in the GCC, where he encountered a unique mix of traditional values and modern business practices.Winter: His later years serving on various boards, where he applied his cumulative cultural knowledge to different organizational settings.Adapting to Middle Eastern Business CultureA significant portion of Mike's career was spent in the GCC, particularly in the UAE and Qatar. Here, he had to navigate a business environment deeply rooted in local customs and Islamic principles. Mike shares how understanding the nuances of Sharia law, which prohibits interest and certain types of investments, was crucial for his success. He also highlights the importance of building trust and relationships in a region where personal connections often drive business dealings. Measuring and Influencing Organizational CultureAs Chairman, one of Mike's responsibilities is to shape and measure the culture of his organization. He discusses the challenges of assessing an abstract concept like culture and the methods he uses, such as direct interaction with employees and evaluating the alignment of their values with the organization's goals. Mike stresses that even within a single company, subcultures can exist, influenced by leadership styles, departmental functions, and individual backgrounds. Cultural Adaptation and FlexibilityMike's experiences underscore the necessity of cultural adaptation and flexibility in international business. He recounts how he had to shift his management style when moving from a hierarchical Japanese bank to a more egalitarian environment in the GCC. These adjustments not only helped him succeed but also facilitated smoother operations and better team co...

Hello, everybody! I'm Derek Arden, and welcome to the 223rd edition of Monday Night Live Live and Uncut Podcast. Today, I'm thrilled to welcome Amy Rowlinson, a long-time friend of Monday Night Live. Amy joined us for our very first episode on March 23, 2020, which was a significant day for her as she launched her own podcast on that very date. Welcome, Amy, and thanks for joining us again. Can you share a bit about the first 25 years of your life? Early Life and Career BeginningsAmy shared that she grew up in Stratford-upon-Avon, greatly influenced by Shakespeare and her father. She spent much time at local theatres and even became a national rowing champion in 1990. After studying linguistics at the University of Reading, Amy embarked on a career in the City of London, working for a recruitment company in Grosvenor Street. She managed a team of 400 temps weekly before taking a career break to raise her two children. Achievements in Cricket and Professional VenturesAmy's dedication extended to cricket, where the English Cricket Board recognized her for her outstanding volunteer work, which brought together the community in a significant project. This recognition led to an unexpected opportunity with a project management company funded by James Caan from Dragon's Den, which was ironically located opposite her previous office. She then set up her own business in 2016, focusing on property investment and networking meetings. Her entrepreneurial spirit saw her launch a podcast right as COVID-19 lockdowns began in March 2020. Life Purpose Coach and Podcast HostIn addition to her professional ventures, Amy is a life purpose coach and the host of the podcast "Focus on WHY." Her podcast explores the reasons behind why people do what they do, delving into their motivations and passions. Amy helps individuals discover and live their purpose, emphasizing the importance of understanding one's 'why' and actively creating a meaningful life. Podcasting and the Power of PurposeDiscussing her podcasting journey, Amy highlighted that out of the 407 editions, a common trait among her guests was their conscious approach to life. They were not merely existing but living with purpose. Amy believes in the power of consciously creating one's 'why,' emphasizing that it evolves as we do. She credits Simon Sinek's concept of starting with 'why' as an inspiration but stresses the importance of constantly focusing and evolving one's purpose. Personal Stories and WritingAmy is also a budding author, influenced by her grandfathers' contrasting wartime experiences. One grandfather, a dedicated soldier, and the other, a peace advocate, both left indelible marks on her. She chose to write about her grandfather who was conscripted and held as a prisoner of war. Discovering his diary and other manuscripts after his passing, Amy felt a profound connection and responsibility to share his stories, incorporating life lessons and insights from her podcast. Unlocking Potential and Overcoming Writer's BlockStruggling with imposter syndrome, Amy sought help from a coach to overcome her self-doubt. Through a meditative dialogue with her late grandfather, she found the strength to continue writing. Amy's journey was further enriched by serendipitous discoveries, including a box of her grandfather's war-time diary and an old cassette interview of him. The Discovery of a Priceless TreasureAmong her grandmother's belongings, Amy found her grandfather's scrapbook, detailing his experiences as a POW. This discovery was pivotal, as it provided her with authentic material to craft her book. The diary, full of vulnerable and poignant entries, offered a window into his psyche during the war. Synchronicity and the Path to PublicationAmy shared that synchronicity played a significant role in her journey, connecting her with various people and resources just when she needed them. Her book, “Focus on Why: Your Uplifting Guide to Creating a Purposeful Way of...

Welcome to another episode of Monday Night Live, hosted by Derek Arden. This week, we are delighted to welcome back Tracy Hooper, founder of The Confidence Project and author of "The Now Hello." Tracy, joining us from Portland, Oregon, is here to share her expertise on "Confident Conversations." With a rich background as a former TV news reporter and anchor, Tracy brings a wealth of knowledge and practical advice to the table. Introduction to Tracy Hooper In this episode, Derek Arden introduces Tracy Hooper, highlighting her impressive background and the significance of her third appearance on the show. Tracy's journey from TV news to founding The Confidence Project is both inspiring and instructive. Her transition showcases her dedication to helping others build confidence in their conversational skills. The Importance of Confident Conversations Tracy emphasizes the critical need for confident conversations in today's digital age, where face-to-face interactions are often replaced by texting and emailing. She notes that many people have become rusty in their conversational abilities due to the prevalence of digital communication. Tracy highlights the importance of rediscovering the art of engaging dialogue to build stronger, more meaningful connections. Lessons from Tracy's Life Tracy shares personal stories about learning conversation skills from her parents. Her mother, in particular, played a significant role in teaching her the fundamentals of inclusive and engaging conversation. These early experiences around the dinner table taught Tracy the value of including everyone in a discussion. Additionally, she recounts anecdotes from her career, including learning from seasoned news professionals like Jane Miller, which showcase the practical application of these skills. Techniques for Confident Conversations Tracy offers a range of practical techniques for engaging in confident conversations. She advises giving genuine compliments on accomplishments or traits rather than appearances. Using Kickstarter questions like "what," "how," and "tell me more" can spark meaningful dialogue. Tracy encourages a mindset of constant learning and attentiveness to non-verbal cues to enhance curiosity. Researching people before meetings to find common ground, making connections through mutual acquaintances, and leveraging active listening as a crucial skill are also key techniques Tracy discusses. These methods are vital for building rapport and maintaining engaging conversations. Practical Applications Tracy shares practical applications of her techniques, such as remembering and pronouncing names correctly, breaking and entering into conversations gracefully, and the art of including others in discussions. She offers tips on handling situations where one might feel left out or need to leave a conversation politely. Tracy's advice is both practical and empathetic, designed to make everyone feel valued and included. The Goodbye Formula One of the standout segments of the interview is Tracy's four-step process to end conversations respectfully: Thank the person, acknowledge something they said, offer a farewell phrase, and use a goodbye gesture. This formula ensures that conversations end on a positive note, leaving both parties feeling respected and appreciated. Personal Insights Tracy also shares her family dynamics and how she taught her children the art of conversation. Family dinners and open dialogue were significant in reinforcing the importance of confident conversations. Tracy reflects on how these skills can build confidence in interactions with anyone, from prominent figures to everyday acquaintances. Her personal insights underscore the universal applicability of her techniques and their importance in fostering meaningful connections. Q&A Session The episode concludes with a lively Q&A session between Derek and Tracy. They explore common sense practices that are often overlooked ...

Unlocking the mind-body connection is essential for holistic health, and physiotherapy expert Alison Grose offers invaluable insights into this vital relationship. Alison's journey into physiotherapy began with a childhood filled with sports and a deep fascination with how the body works. It was a chance encounter with Audrey, a seasoned physiotherapist, that ignited Alison's passion for the field. Witnessing Audrey's ability to heal not just bodies but also minds through physiotherapy left a lasting impression on Alison. Throughout her 25-year career, Alison has dedicated herself to understanding and harnessing the power of the mind-body connection in healing. She emphasizes the importance of viewing the body as a whole, rather than focusing solely on physical symptoms. According to Alison, mental stress can manifest as physical ailments, highlighting the interconnectedness of mind and body. She advises individuals to prioritize stress management techniques, such as mindfulness and relaxation exercises, to promote overall well-being. Alison's expertise extends to injury management and rehabilitation, where she emphasizes the importance of early intervention and holistic approaches. She believes that addressing both the physical and psychological aspects of injury is key to successful recovery. Through her work with elite athletes, Alison has witnessed firsthand the profound impact of the mind-body connection on performance and injury prevention. In her practice, Alison emphasizes the importance of safe physical activity, particularly for weekend warriors who may be prone to overexertion and injury. She offers practical tips for injury prevention, including proper warm-up techniques and listening to the body's signals. Additionally, Alison explores the role of physiotherapy in managing chronic conditions, such as arthritis and fibromyalgia, where the mind-body connection plays a central role. Alison's approach to physiotherapy goes beyond traditional methods, incorporating innovative techniques such as ultrasound and laser therapy. She believes in staying abreast of the latest research and technology to provide the best possible care for her patients. Through her work, Alison hopes to empower individuals to take an active role in their health and well-being by recognizing and nurturing the mind-body connection. Overall, Alison Grose's journey into physiotherapy has been shaped by a deep appreciation for the intricate interplay between mind and body. From her early experiences as a sports enthusiast to her current role as a respected physiotherapist, she has witnessed firsthand the transformative power of addressing both physical and psychological aspects of health. By unlocking the mind-body connection, Alison aims to promote healing, resilience, and overall vitality in her patients and clients. Join us on Monday Night Live for more enlightening conversations with industry experts. https://derekarden.co.uk https://negotiationexpert.co NEW https://negotiatorspodcast.com https://www.linkedin.com/in/negotiatingexpert/

Introduction Welcome to another episode of Monday Night Live, hosted by Derek Arden. This engaging podcast features uncut interviews with influential figures from around the globe. In this episode, Derek interviews Janelle Barlow, an accomplished professional speaker, author, and expert in complaint management. Join us as we delve into Janelle's fascinating journey and her insights on the importance of handling complaints and the art of negotiation. Meet Janelle Barlow Janelle Barlow, based in Albuquerque, New Mexico, is a renowned author and speaker with a PhD. She has dedicated her career to understanding and improving how businesses handle complaints. Janelle's seminal work, "A Complaint is a Gift," revolutionized the field when it was first published in the late 1980s and is now in its third edition. Her latest book, "Listen to Learn or Lose," focuses on guiding managers in effective complaint handling. Journey Across the United States Janelle's journey began in South Dakota, a place she felt compelled to leave from a young age due to its conservative and small-town nature. Her academic pursuits took her to the University of Pittsburgh, and then to the prestigious University of California, Berkeley. Despite facing initial intimidation from her Ivy League peers, Janelle thrived and eventually transitioned from academia to entrepreneurship, establishing herself as a thought leader in complaint management. A Global Perspective Janelle's global experiences, including three years in Taiwan, significantly shaped her worldview. Living in Taiwan during a time of rapid modernization, she witnessed firsthand the dramatic changes in the country. These experiences enriched her understanding of global business practices and customer service expectations. The Economics of Complaints One of Janelle's key insights is the economic impact of unaddressed complaints. In the United States, it's estimated that businesses lose over a trillion dollars annually due to poor complaint handling. In the UK, this figure stands at 174 billion pounds. Despite these staggering numbers, many businesses remain unaware of the extent of their losses or how to address them effectively. Complaints and Negotiations: The Connection Derek Arden, an expert in negotiation, draws parallels between complaint handling and negotiation. Both require a nuanced understanding of human behavior and a strategic approach to communication. Janelle agrees, emphasizing that handling complaints effectively is akin to negotiating a positive outcome. When customers complain, they are essentially negotiating for better service or product quality. Cultural Nuances in Complaining Cultural attitudes towards complaining vary significantly. While Americans may complain more openly, cultural teachings like "if you can't say something nice, don't say anything at all" still influence behavior. Janelle notes that many complaints are disguised as questions, which businesses often fail to recognize and address properly. Gender Differences in Complaining There's a common misconception that women complain more than men. However, Janelle's research suggests that men tend to complain more frequently, possibly due to societal positions of ownership and entitlement. Women, on the other hand, are often labeled negatively for complaining, which can discourage them from voicing their concerns. Effective Complaint Handling Janelle emphasizes the importance of framing complaints positively. Starting with a compliment or acknowledging the company's strengths can make businesses more receptive to feedback. This approach not only addresses the issue at hand but also fosters a constructive dialogue. In negotiation terms, this is akin to building rapport and setting a positive tone for discussions. The Role of Complaints in Business Improvement Effective complaint handling is crucial for business success. Addressing complaints promptly and positively ...

Join us on "Monday Night Live" tonight for a fascinating session with Dr. Colin Summerhayes, a distinguished marine geochemist and oceanographer who specializes in climate change research. Net Zero: Can We Achieve It? Dr. Colin Summerhayes Weighs In Dr. Summerhayes, an Emeritus Associate of Cambridge University's Scott Polar Research Institute, has made significant contributions to our understanding of climate dynamics through his extensive work in Antarctica, which he has visited six times. In his latest book, The Icy Planet, Dr. Summerhayes poses the critical question, "Will Net Zero work?" He expresses cautious optimism about our ability to address climate challenges, emphasizing the need for collective action based on our current knowledge. Understanding Climate Change Dr. Summerhayes discusses the gradual melting of ice and its impact on rising sea levels, a direct result of global warming. He highlights the importance of understanding climate change as a risk management issue for future generations. Despite the alarming trends, Dr. Summerhayes maintains that it is not all doom and gloom. He references Not the End of the World by Hannah Ritchie, which suggests that we have the potential to build a sustainable planet. International Efforts and Data Dr. Summerhayes explains the role of the UN Framework Convention on Climate Change, which aims to limit global warming to 1.5 degrees Celsius above pre-industrial levels. He presents data showing the increasing rate of global temperature rise and its implications. The Central England Temperature Database, which is the longest temperature record on the planet, provides a local perspective on global warming trends. Regional and Global Impacts He discusses recent climate anomalies, such as record heatwaves and flooding in the UK, and emphasizes the global nature of these changes. Dr. Summerhayes presents data on ocean temperatures, showing significant warming in various regions, which contributes to the overall climate change scenario. Historical Context and Current Trends Using ice core samples from Antarctica, Dr. Summerhayes illustrates the historical levels of carbon dioxide in the atmosphere and the dramatic increase since the Industrial Revolution. He explains that the current rate of CO2 increase is unprecedented, occurring 100 times faster than natural rates. Consequences of Melting Ice The discussion shifts to the potential impacts of melting ice in Antarctica and Greenland. Dr. Summerhayes explains that if significant portions of these ice masses melt, sea levels could rise by several meters, posing severe risks to coastal cities and infrastructure. The Role of Fossil Fuels Dr. Summerhayes outlines the historical and ongoing use of fossil fuels, showing how coal, oil, and natural gas have contributed to the current levels of greenhouse gases. He highlights the concept of the "Great Acceleration" and its implications for climate change. Potential Solutions and Individual Actions Dr. Summerhayes stresses the importance of both governmental and individual actions in addressing climate change. He discusses various strategies, such as insulating homes, using renewable energy sources, and promoting the planting of trees and hedgerows. He encourages viewers to engage in advocacy and education to promote sustainability. Positive Perspectives Dr. Summerhayes concludes with a message of cautious optimism. He references influential thinkers like David Attenborough, Mark Carney, and Bill Gates, who provide different perspectives on how we can address climate change through sustainable practices, economic reform, and technological innovation. Final Thoughts Dr. Summerhayes reiterates the importance of taking action to build a sustainable future. He encourages viewers to consider the impact of their choices and to work collectively towards reducing greenhouse gas emissions and mitigating climate change.

Today, we're thrilled to have Carole Peters-King, a multifaceted professional whose career spans journalism, documentary filmmaking, sailor society and global communications. Here's a snapshot of what we covered:. From Journalism to Global CommunicationsCarole started her career in journalism, first at the Leicester Mercury, then moved to radio and television, quickly rising to a producer and director role. She later transitioned into a surprising yet fulfilling role as a Church of England priest, while still engaging in communications and journalism. Advocating for Sailors' SafetyAs the Global Communications Director for the Sailor Society, Carole highlighted the critical support her organization provides to sailors navigating dangerous waters, particularly through the Red Sea. The society, established in 1818, offers 24-hour support, crisis response, and welfare training to improve sailors' mental and physical health. Frontline Journalism and Documentary MakingCarole shared captivating stories from her days as a war reporter and documentary filmmaker. Her work includes investigative pieces on consumer issues and in-depth documentaries on serial killers and spies, shedding light on dark and complex subjects. A Vicar with a Vicar of Dibley TwistEmbodying a blend of Bridget Jones and the beloved Vicar of Dibley, Carole brings humor and depth to her role as a priest. She recounted a particularly memorable moment delivering last rites dressed as the angel Gabriel, showcasing her unique approach to her spiritual duties. Final Thoughts and InspirationsCarole's advice to viewers emphasizes the importance of enjoying life while striving to make a positive impact on the world and maintaining integrity in every action. Join us again on Monday Night Live for more engaging conversations and insightful stories. Don't forget to like, subscribe, and comment below with your thoughts and questions for Carole! https://derekarden.co.uk https://negotiationexpert.co NEW https://negotiatorspodcast.com https://www.linkedin.com/in/negotiatingexpert/

Telephone Skills by the Telephone Assassin. On this week's edition of Monday Night Live, Derek Arden hosts Anthony Stears, also known as the "Telephone Assassin," in a compelling interview that sheds light on Stears' innovative approaches to maximising phone usage in call centres telephone skills and professional environments. Anthony Stears, who shares a humble beginning with Derek, including entrepreneurial ventures from a young age, details his evolution from an ambitious car washer to a real estate agent, and finally to a master of telephone sales and professional speaking. With a knack for conversation, Anthony branded himself as the "Telephone Assassin," a title reflecting his prowess in navigating and revolutionizing telephone communications for business success. Throughout the interview, Stears shares anecdotes and insights from his career journey. Initially challenged by his youthful appearance, he learned to establish credibility before face-to-face meetings through strategic pre-meeting phone calls. This approach not only warmed up his clients but also set the stage for more effective in-person interactions. As the conversation progresses, Anthony delves into his strategies for building effective conversational tactics and eliminating ineffective business practices, which he refers to as "Bull." He emphasizes the importance of fostering a belief in one's abilities and services, a philosophy that has guided his professional trajectory. Anthony recounts pivotal moments that shaped his career, like the experience of being underestimated due to his age during a property valuation, which taught him the importance of proving his worth before being seen. This incident led him to leverage the power of telephone conversations to build rapport and set the groundwork for successful business interactions. He also touches on the business lessons learned from running a telemarketing company, where he transitioned from direct sales to offering workshops, thus broadening his impact and income. These workshops were so successful that they prompted him to further engage in professional speaking, eventually leading him to become an influential figure in the sales and speaking circuits. Stears candidly discusses the challenges and misconceptions about phone-based communication, noting that despite technological advances, the fundamental principles of effective salesmanship and customer service remain rooted in personal, direct interactions. In closing, Anthony highlights the ongoing relevance of telephone skills in the digital age, where so many are hesitant to engage in direct dialogue, stressing that mastering these skills can significantly enhance business outcomes. This episode of Monday Night Live not only explores Anthony Stears' unique approach to sales and professional speaking but also serves as an inspirational guide for leveraging traditional tools in innovative ways to achieve business success.

Derek Arden welcomes David Thomas on Monday Night Live this week to talk about Memory. Resilience Redefined: The Inspirational Journey of David Thomas, From Hardship to Memory Mastery Introduction: Triumph Over AdversityIn this captivating episode of Monday Night Live, host Derek Arden is thrilled to welcome David Thomas, also known as the "Memory Man," for the 220th edition of the show. David's journey from the struggles of a turbulent childhood in Yorkshire to becoming a memory champion in the USA and a guest on the Oprah Winfrey Show is not just inspiring—it's a testament to the power of resilience and self-improvement. Early Life Challenges: Building ResilienceDavid opens up about his challenging early years, marked by family instability and personal setbacks. Growing up with an alcoholic mother and witnessing frequent domestic turmoil, David faced numerous obstacles, including abuse, poverty, and mental health struggles. His candid discussion sheds light on the harsh realities that shaped his formidable spirit. A Turnaround with the Fire Service: Finding SalvationThe turning point in David's life came when he joined the fire service at age 20. This career move not only pulled him away from a destructive path of drugs and alcohol but also instilled a sense of purpose and belonging. David credits the fire service with saving his life, providing him not only with stability but also with a platform to discover his unique talents. From Firefighting to Memory Mastery: An Unlikely TransitionDavid's foray into the world of memory training began somewhat accidentally. Struggling with exams in the fire service, he watched a television program that introduced him to memory techniques. Motivated by his own needs, he self-taught through books and intense personal practice, eventually rising to become a memory champion. His story emphasizes that educational and personal growth can come from unexpected sources and doesn't always follow a traditional path. Breakthrough on the Oprah Winfrey Show: A Platform for InfluenceDavid recounts his remarkable experience on the Oprah Winfrey Show, where he demonstrated his memory skills by recalling complex sets of data under pressure. This appearance not only cemented his reputation as a leading memory expert but also highlighted his ability to engage and inspire a wide audience. His interaction with Oprah, filled with humour and mutual respect, showcased his charisma and relatability. Practical Memory Tips: Enhancing Cognitive AbilitiesIn the latter part of the interview, David provides valuable insights into improving memory and cognitive function. He emphasizes the importance of turning abstract information into vivid, memorable images and sequences. These techniques are not just for academic or competitive purposes but can enhance everyday life, particularly as we age. Concluding Reflections: The Power of PersistenceDavid's reflections on his journey underscore a powerful narrative of transformation and hope. His discussion extends beyond personal achievement, touching on broader themes of human potential and the importance of mental and emotional health. Memory Improvement for the Second Half of Life: Advice from a ChampionResponding to questions about memory loss with age, David reassures viewers that cognitive decline is not inevitable. He encourages engaging in challenging activities that stimulate the brain and insists on the potential for growth and learning throughout one's life. Final Thoughts: Legacy and ImpactDavid Thomas's life story is more than a tale of personal success. It is a beacon of hope for anyone facing adversity. His journey illustrates how determination, education, and a little bit of unconventional thinking can lead to extraordinary outcomes. This episode of Monday Night Live not only entertains but also educates and inspires, making it a must-watch for anyone interested in the art of memory, the power of resilience,

Tonight's discussion promises to be both enlightening and crucially important, as we delve into two pressing topics: Money Laundering and Fraud. . In this week's Monday Night Live Podcast, Derek Arden interviews Paul Coleman, an ACIB compliance expert who recently returned to the UK after working in the Caribbean for a decade, focusing on fraud and money laundering. The discussion promises to shed light on two critical topics: the challenges in combating money laundering and fraud in today's financial landscape. Paul begins by distinguishing between fraud and money laundering, highlighting fraud as a deception for financial gain and money laundering as the concealment of illegally obtained property's origins. He emphasizes that money laundering is intricately linked to various criminal activities, such as fraud, corruption, and trafficking, which poses a complex challenge for law enforcement. The conversation delves into staggering statistics, such as the UK's £1 trillion card spend in 2022, with £556.3 million lost to card fraud and an additional £105 million to authorized push payment fraud. Coleman shares a personal experience of falling victim to such fraud while in Turks and Caicos, emphasizing the sophistication and agility of cybercriminals. Money laundering, estimated to account for 2-5% of global GDP, presents a monumental challenge due to its clandestine nature and intricate web of illicit transactions. Paul explains the role of financial institutions, lawyers, and real estate agents in facilitating or preventing money laundering activities. He highlights the importance of following the money trail and scrutinizing individuals' unexplained wealth and extravagant lifestyles. The conversation shifts to recent controversies surrounding the UK Post Office, with attendees in the chat expressing opinions ranging from incompetence to complicity in fraudulent activities. Coleman underscores the importance of whistleblowing in exposing malpractices, acknowledging the risks whistleblowers face and the need for robust legal protections. Throughout the discussion, Paul and Derek navigate the complexities of financial crime enforcement, from the challenges of investigating and prosecuting offenders to the role of regulatory bodies and the judiciary. They also touch on the ethical implications of overlooking suspicious transactions and the need for greater transparency and accountability in the financial sector. As the podcast nears its end, Paul and Derek invite participants to share their thoughts on the Post Office controversy, fostering an engaging and interactive dialogue on pressing issues of corporate governance and regulatory compliance. In conclusion, this episode offers invaluable insights into the intricate world of financial crime, underscoring the urgent need for enhanced collaboration between regulatory bodies, law enforcement, and the private sector to combat money laundering and fraud effectively. Join Derek Arden and Paul Coleman for a thought-provoking discussion on the frontline of financial integrity and compliance.

In this episode of Monday Night Live, Derek Arden interviews Justin Urquhart-Stewart. Here's a summary of their conversation: Justin Urquhart-Stewart, a BBC guru and international speaker, joins Derek Arden on the podcast to discuss the current economic landscape. They acknowledge the confusion in the world in 2024, likening it to a Clive Cussler novel that is both exciting and frightening. Despite various global challenges, including COVID-19, banking crises, and inflation issues, the global economy has shown resilience and continues to grow. The discussion highlights the importance of companies demonstrating transparency and responsible practices in the face of environmental, sustainable, and governance (ESG) concerns. Justin criticizes certain investment companies in Britain for their lack of trustworthiness and unethical practices, emphasizing the need for responsible stewardship of people's investments. They discuss the case of Neil Woodford, a UK fund manager who faced issues with his equity income fund and the consequences of his actions on investors. The conversation touches on the short-term focus in private equity and stockbroking and the need for a shift toward long-term investments. Justin emphasizes the importance of trust in the financial industry and how it takes time to build a reputation for consistently making the right decisions. The discussion delves into various political issues, including the state of leadership in the UK, Brexit, and the impact of politicians on the economy. They also touch on the role of artificial intelligence (AI) and the potential risks associated with AI-generated content and papers. Justin expresses concerns about global conflicts and their impact on the economy, ghlighting the need for careful management of such situations. The discussion concludes with a reflection on the challenges facing political leaders in handling elections and the importance of finding a credible alternative. Overall, the podcast covers a wide range of economic and political topics, offering insights into the challenges and opportunities facing the global economy in 2024. Justin Urquhart-Stewart provides valuable perspectives on various issues, emphasizing the importance of responsible and long-term investment practices

Richard McCann, a renowned inspirational speaker in the UK, joined Derek Arden for an insightful interview. The two first crossed paths 15 years ago in Holland at a Dutch-speaking convention, and since then, Richard has become one of the most sought-after motivational speakers in the United Kingdom. In this interview, he shares his compelling life story, highlighting his journey from the tragic loss of his mother to the serial killer, Peter Sutcliffe, at the tender age of 5, to his transformation into a motivational speaker empowering others to overcome their challenges. Richard's life took a devastating turn when his mother, Wilma McCann, became the first victim of the notorious serial killer, Peter Sutcliffe. At just five years old, Richard and his sister, Sonia, embarked on a heart-wrenching search for their mother when she failed to return home. This early trauma left an indelible mark on Richard, leading to a long struggle with low self-esteem and a profound lack of confidence. The negative portrayal of his mother's death in the media and society's perception of the victims, including Wilma McCann, as prostitutes, only exacerbated Richard's feelings of shame and self-doubt. He kept his true story hidden, even lying about how his mother had died to avoid judgment and negativity. It wasn't until he wrote his book, "Just a Boy," that Richard began to confront his past and find his voice. The process of writing his book was a cathartic experience for Richard. It allowed him to explore his early years and the traumatic loss of his mother. While the book helped him process his emotions, it also liberated him from the shame and embarrassment he had carried for so long. The positive response and support he received from readers further boosted his self-esteem, and he finally felt proud to share his story. Richard's journey into motivational speaking was not a straightforward one. His initial attempts to secure a book contract were met with rejection, but he persevered. A chance encounter with someone who had turned their life story into a successful book and film renewed his motivation. With the support of an agent and a bidding war among publishers, his book was eventually published in 2004. However, it was not until a speaking engagement that Richard realized his true calling. During a presentation at a college, he realized the potential impact of sharing his story with others. Encouraged by this, he began attending meetings of the Professional Speaking Association, where he found a community of like-minded individuals. It was at one of these events, particularly a talk by William Mitchell, that Richard decided to leave university and pursue a career as a motivational speaker full-time. This pivotal moment set him on the path to becoming the influential speaker he is today. One remarkable aspect of Richard's journey is his determination to continuously improve. He compares his pursuit of excellence to the Japanese concept of "Kaizen," meaning continuous improvement. Whether it's refining his website, perfecting his showreel, or enhancing his brand, Richard is relentless in his pursuit of personal growth. This drive to improve himself and his message has led to significant success in his career. Richard McCann has also faced personal setbacks, one of the most challenging being his involvement in recreational drug use in the early '90s. This period of his life saw him arrested and sentenced to prison, an experience that would have crushed many. However, Richard's ability to reframe his situation and find a silver lining in adversity allowed him to emerge from this dark chapter with newfound wisdom. He believes that none of us will ever reach our full potential, as there is always room for growth and improvement. In his speaking engagements, Richard conveys a message of resilience and the belief that there is always a way back from setbacks. He challenges his audience to create their own "bounce back gra...

Susan RoAne, author of "How to Work a Room," discusses her journey into the world of networking and shares valuable insights on networking and working a room. Susan's Journey:Susan RoAne's career transition from a public school teacher to a writer and speaker.Her introduction to writing for the San Francisco Examiner and how it led to her career in networking and public speaking. Networking vs. Working a Room:The difference between networking and working a room."How to Work a Room" focuses on navigating events and gatherings, while "Secrets of Savvy Networking" emphasizes follow-up and building a network. Networking Styles:Men and women have different networking styles.Women tend to prioritize relationships, while men may focus on transactions.The importance of combining the best qualities of both networking styles. Referrals:The core principles of referrals remain the same despite technological advancements.The importance of recommending individuals to others whom you trust and believe will do a good job. Shyness:Shyness often begins in childhood when we hide behind our parents.The impact of technology and social media on shyness.The realization that many people in social situations feel uncomfortable, making it easier to approach others. Icebreakers:Preparing before entering a room by having conversation topics ready.Approaching someone standing alone as a way to initiate a conversation.Using food, fashion, or unique accessories as conversation starters.Encouraging people to be approachable. Remembering Names:Make it easy for others to remember your name by introducing yourself.The value of initiating a conversation with your name.Asking for someone's name if you forget it and repeating it to ensure accuracy. Handshakes and Gender Dynamics:The importance of a firm handshake for professional communication.Suggesting women use a straightforward handshake to establish professionalism.Maintaining personal boundaries during handshakes to prevent misinterpretation.Parting Advice:Carry the idea of "you never know" with you wherever you go, encouraging open-mindedness and kindness.Treating everyone with respect and courtesy, as you never know where connections and opportunities may arise. Conclusion:Susan RoAne shares valuable insights into networking, working a room, and professional etiquette, offering practical tips for building meaningful connections.

In this interview on Monday Night Live, Derek Arden welcomes Sue Richardson, an award-winning nonfiction publisher and the founder of the right book company. Sue shares her journey into the world of publishing, highlighting the different types of book publishing and offering valuable insights for aspiring authors. Getting into Publishing:Sue Richardson initially pursued a career in theater but found it financially challenging. After working in the higher education sector and discovering her passion for publishing, she made a career shift in her early 30s. Sue emphasizes the importance of realizing your true calling and finding the right path. Types of Book Publishing:Sue explains the differences between traditional trade publishing, self-publishing, and hybrid publishing. Hybrid publishing, the model employed by her company, offers a middle ground between the other two options. It allows authors with compelling ideas and stories but without mass market appeal to publish their books professionally. Writing a Book:Sue discusses her own experience with writing a book, emphasizing that while she has written some books, her true passion lies in editing and publishing other people's work. She advises aspiring authors to explore their strengths and consider whether writing or editing is their forte. Why Business Owners Should Write a Book:Sue highlights the benefits of business owners writing books, including establishing credibility, sharing their stories, and leaving a legacy. A well-written book can serve as a powerful business card and a tool to reach a broader audience, increasing the likelihood of new opportunities. Getting Started with Writing a Book:Sue advises prospective authors to start by defining their purpose for writing a book and identifying their target audience. Understanding the "why" and "who" behind the book helps clarify the content and objectives. She also suggests seeking support and accountability from others, such as writing coaches or writing buddies. Overcoming Writer's Block:Sue and Derrick discuss strategies for overcoming writer's block, emphasizing the importance of silencing the inner critic and focusing on the creative process. Setting aside the urge to edit while writing can help free the creative flow. The Cost of Hybrid Publishing:Sue acknowledges that hybrid publishing can be costlier than self-publishing but ensures a professional, high-quality product. Costs can vary, depending on the level of support and services an author requires, ranging from editing to promotional activities. Promotion and Publicity:Sue emphasizes the need for effective promotion and publicity for any book, whether traditionally or hybrid published. Authors can explore various strategies, such as leveraging their network or seeking professional help, to get their book noticed. Closing Thoughts:Sue encourages aspiring authors not to tackle the writing journey alone and to find a supportive community or partner to share the experience. Writing a book is a rewarding endeavor that can open doors and leave a lasting impact on both the author and their readers.

In this week's Monday Night Live Podcast, Derek Arden talks to Leon Bamforth recovering techie about remote and hybrid working Leon Bamforth is a business consultant with a background in robotics and technology. He emphasizes the importance of using tools effectively and efficiently in the modern world. Leon describes himself as a "recovering techie" and discusses how technology can be both useful and detrimental to human connections and collaboration. The conversation moves on to remote and hybrid team working, a topic that has gained prominence due to the COVID-19 pandemic. Leon highlights the challenges faced by leaders in managing remote teams effectively. Derek and Leon discuss the need for leaders to trust their teams and create an environment that fosters engagement and productivity, rather than resorting to micromanagement. They also touch on the debate about whether to force employees back into the office or allow flexibility in remote work, emphasizing the importance of considering the desired outcomes and goals of the organization. Leon shares his experience working on the National Vaccination Program during the pandemic, highlighting the dedication and teamwork required to achieve ambitious goals. The conversation shifts to the topic of mediation, with Leon explaining how his mediation skills are valuable in helping teams and leaders navigate conflicts and work collaboratively. Derek brings up the concept of toxic people, and Leon conducts an audience engagement exercise to show that most people have encountered toxic individuals at some point, yet few consider themselves toxic. They discuss the importance of curiosity and empathy in understanding people's behaviour and resolving conflicts. Leon explains the title of his book, "Find Your Rat to Double Your Income," which encourages people to explore unconventional paths and opportunities that they might overlook in their pursuit of success. Derek and Leon briefly discuss telephone etiquette and email communication, emphasizing the need to use technology to connect and collaborate effectively rather than hide from difficult conversations. The interview concludes with Derek expressing gratitude to Leon for sharing his insights and inviting the audience to informal discussions. Overall, the interview explores the challenges and opportunities of remote work, effective leadership, conflict resolution, and the importance of human connection in a technology-driven world. Leon Bamforth emphasizes the value of curiosity, trust, and empathy in building successful teams and organizations. Derek Arden https://derekarden.co.uk https://negotiationexpert.co NEW https://negotiatorspodcast.com https://www.linkedin.com/in/negotiatingexpert/ Leon Bamforth leonbamforth.com https://derekarden.co.uk https://negotiationexpert.co NEW https://negotiatorspodcast.com https://www.linkedin.com/in/negotiatingexpert/

Derek Arden In this week's Monday Night Live Podcast, Derek Arden talks to the incredible author about his new book. The interviewer Derek praised Damien's storytelling style of moving from one chapter to another, sometimes going back and forth, which keeps readers interested. Damien explained that his writing style is a result of extensive research and planning. He creates a detailed plan with a chronology of events and sources for each event. This plan helps him maintain the flow of the narrative and quickly access the necessary sources while writing. He mentioned that the research process, including gathering sources and creating the research document, takes far longer than actually writing the book. It can take months and months of work to put the research together. When asked about the time it took to write "SAS - Forged in Hell," Damien mentioned that it took about three months to write, but the research for the book took several years. Damien shared personal experiences from his book events where he met family members of veterans and how they found his book emotionally powerful and transformative. He emphasized the importance of personal testimonies in his research. He mentioned the grandson of one of the SAS veterans thanking him for writing the book and for unlocking memories and stories that his father had never shared before. Damien also talked about his friendship with Alec Bora, one of the last surviving SAS veterans from World War Two, and how he interviewed Alec before his passing. He highlighted the deep bond and respect that SAS soldiers had for their commanding officers. The interview touched on the concept of "transformational command" in the SAS, where leaders inspire their men through their example and forge strong bonds. This style of leadership is about earning respect rather than simply relying on rank. Damien explained that transformational command is recognized in the military and also in business and industry, and the SAS often lectures on it to businesses. The conversation mentioned neurodiversity and how the SAS valued individuals who could think outside the box and act unexpectedly, especially during World War Two. Damien briefly discussed the Ministry of Ungentlemanly Warfare, which was the Special Operations Executive (SOE) during World War Two, and their unconventional methods of warfare. There was a mention of Hitler's directive to kill captured Allied agents and Special Forces operators during the war, even if they were in uniform, which was a war crime. Damien also talked about the assassination of Reinhard Heydrich in Prague by SOE agents and the severe reprisals that followed, including the destruction of the village they came from. The interview concluded with a question about how Damien chooses his book titles. He explained that titles often emerge from the writing process and may be related to key quotes or themes within the book. A question about how he decides where to start and finish a book in his extensive research was also asked, and Damien mentioned that it's an instinctive process that comes out of writing and selecting the most relevant characters and operations to include in the narrative. Crafting a Gripping Narrative: Damien Lewis' Unique Writing StyleThe Importance of Meticulous Research and PlanningResearch Takes Center Stage: Months of Preparation Before WritingThe Emotional Impact of Personal Testimonies in WritingUnveiling Hidden Stories: How Research Transforms LivesTransformational Command: Leadership in the SASNeurodiversity and Thinking Outside the Box in Special ForcesMinistry of Ungentlemanly Warfare: Unconventional Warfare in WWIIHitler's Directive to Kill Captured Allied Agents: A War CrimeChoosing Titles and the Art of Selecting Material for a Gripping Narrative https://derekarden.co.uk https://negotiationexpert.co NEW https://negotiatorspodcast.com https://www.linkedin.

In this week's Monday Night Live Podcast, Derek Arden talks to the incredible public speaker, Jennifer de St Georges, about overcoming procrastination and perfecting leadership skills. Jennifer shares her journey from being a professional speaker to becoming a recovering perfectionist and offers valuable insights into managing procrastination. Discover her unique perspective on leadership and how she's helped dentists and entrepreneurs worldwide. Don't miss this engaging conversation! Jennifer's Unconventional Journey: From Dentistry to Professional Speaking Jenny embarked on an unconventional path to professional speaking. Her journey began when she married into the world of dentistry, despite having no prior knowledge of the field. On day one, her then-husband asked her to answer the phone for their dental business, launching her into a world of unknowns. This unexpected turn of events changed the course of her life, leading her from London to New York and ultimately to San Francisco, where she met a man named Edmund, setting the stage for her remarkable journey. Recovering Perfectionism: Tackling Procrastination Head-On One intriguing aspect of Jennifer's story is her identification as a "recovering perfectionist." She shares her experiences dealing with perfectionism, a trait prevalent among many dentists and other left-brained professionals. While perfectionism can contribute to their excellence in their fields, it can also lead to stress and challenges in personal and professional relationships. Jennifer sheds light on how she has learned to manage her perfectionist tendencies and help others do the same. Perfectionists often focus on the minutiae, seeking out flaws and imperfections, which can be both a strength and a weakness. Jennifer recalls her own perfectionist tendencies, such as spotting a single typo in a 15-page document and feeling compelled to point it out immediately. She emphasizes the importance of striking a balance and fostering positivity when dealing with perfectionism. Recognizing and addressing this trait is essential for personal growth and stress reduction. The Importance of Leadership in Entrepreneurship Jennifer's expertise extends beyond public speaking as she provides guidance to professionals and entrepreneurs worldwide. She touches on the critical role of leadership in running a successful business. Dentists, in particular, often excel in their clinical expertise but may lack the skills needed to lead and manage a team effectively. Jennifer highlights the three essential "buckets" she uses to guide businesses: the customer, the team, and the business itself. She emphasizes that every action within a business should align with these three core aspects. Leadership and team management are pivotal in creating a thriving environment where staff feels valued and motivated. Neglecting these crucial elements can lead to disarray within a business and hinder growth. Mental Discipline and Honing Your Mind: Keys to Success As the conversation continues, Jennifer shares her insights into mental discipline and maintaining focus. She discusses the challenges of managing a creative mind and avoiding distractions. One valuable technique she employs is mental rehearsal, where she mentally plans her day while lying in bed, visualizing her tasks and goals. This practice helps her maintain a sharp focus and productivity throughout the day. Jennifer also discusses the importance of addressing issues promptly and not allowing problems to fester. She advocates for open communication and feedback within a team, acknowledging that neglecting problems can lead to stress and damage relationships. She shares her personal strategies for staying on track and avoiding procrastination. Derek Arden https://derekarden.co.uk https://negotiationexpert.co NEW https://negotiatorspodcast.com https://www.linkedin.com/in/negotiatingexpert/

In this episode of Monday Night Live Podcast, Derek Arden engages with triathlete Hilary Briggs, a remarkable businesswoman, Join us as we delve into Hilary's fascinating journey and discover the valuable insights she has gained along the way. Hilary's Early Life and Career Hilary's journey began in Workington, England, where she was born with a natural inclination for process improvement. Her father's work in the nuclear industry led their family to Vienna, Austria, where she started her schooling. She then attended Manchester High School for Girls and went on to study engineering at the University of Cambridge. Her corporate career kicked off at Rover Group, followed by stints at Whirlpool and Laird Group in Germany, where she eventually became the CEO. Transition to Triathlons In recent years, Hilary's life took an exciting turn when she ventured into the world of triathlons. She achieved a remarkable feat by winning a gold medal in the 2023 World Championships as part of TEAM GB in her age group. This transition from corporate leadership to competitive triathlons marked a new chapter in her life. Lessons Learned from Triathlons Hilary shares that her triathlon journey can be broken down into three key phases: motivation, action, and measurement. She emphasizes the importance of caring deeply about your goals, taking action, and continuously measuring your performance to stay motivated and make improvements. Challenges Faced and Overcome One of the challenges Hilary faced during her corporate career was her role in the male-dominated automotive industry, especially in Germany. She discussed the importance of trust-building and communication, even in situations where language barriers exist. Hilary's experience in the triathlon world has taught her the value of being open to acknowledging problems and finding solutions, rather than dwelling on them. Final Tips: It's Never Too Late Hilary encourages everyone to pursue their dreams and challenges the notion that it's ever too late to start something new. She emphasizes the significance of focus and determination, stating that with these qualities, anyone can achieve remarkable feats. Excuses should be managed and put aside, as age should never be a limiting factor in pursuing one's passions. Join Hilary Briggs on her journey of continuous learning, growth, and inspiring achievements. Connect with her on LinkedIn to learn more about her experiences and insights. In this captivating episode of Monday Night Live Podcast, Hilary Briggs shares her incredible journey from engineering to corporate leadership and ultimately winning a gold medal in triathlons. Her story teaches us that it's never too late to chase our dreams and that with motivation, action, and continuous improvement, we can achieve remarkable success in any field. Join us in applauding Hilary's inspiring journey and her valuable life lessons. Derek Arden https://derekarden.co.uk https://negotiationexpert.co NEW https://negotiatorspodcast.com https://www.linkedin.com/in/negotiatingexpert/

In this episode of Derek Arden's Monday Night Live Podcast, Carl Walsh provides a sneak peek into his upcoming book, sharing captivating stories and timeless lessons that blend the worlds of theater and business. Tune in to gain valuable insights and be reminded of the fundamental principles that can help you succeed in both fields. Stay tuned for Carl's book release in the coming year! Theatre as a Business School: Carl Walsh, a successful actor, director, and business professional, discusses how his years in theatre provided valuable business insights. He emphasizes the importance of applying business principles to the world of entertainment. Overcoming Challenges: Carl opens up about his personal journey, including dealing with a stutter and being underestimated by others. He highlights the power of being underestimated as a tool for success and its relevance in negotiation. Lessons from the Stage: Carl shares lessons learned from his experiences in theatre, such as the significance of showing up, the joy in hard work, and the value of risk-taking with informed decisions. Leadership and Collaboration: Carl emphasizes the importance of leadership, even when it comes from the bottom and the benefits of working with people who are better than you. He also stresses the importance of handling failures gracefully and learning from them. Derek Arden https://derekarden.co.uk https://negotiationexpert.co NEW https://negotiatorspodcast.com https://www.linkedin.com/in/negotiatingexpert/

In this week's Monday Night Live Podcast, Derek Arden sits down with Guildford architect Alan McCulloch to delve into the world of architecture, housing extensions, and the intricate art of negotiations. The Architect as a Skilled NegotiatorAlan McCulloch opens up about the multi-faceted role of an architect, emphasizing the critical skill of negotiation. Architects are not only creative visionaries but also adept negotiators. Alan highlights how architects must negotiate with clients, planners, builders, and even within households to achieve a harmonious design and project outcome. Teasing Out the Perfect Project BriefEffective negotiation begins with the project brief. Alan emphasizes the importance of dedicating ample time to develop a comprehensive project brief. This negotiation with clients involves extracting their precise needs, desires, and constraints. Without a well-defined brief, architects risk designing solutions that don't align with their client's expectations. Reading the Room and Decision-Maker DynamicsNegotiation involves understanding the dynamics within a project. Alan discusses the art of "reading the room" during client meetings. Recognizing body language and identifying decision-makers within a household can be pivotal in achieving consensus on design choices. He provides insights into how architects can leverage this understanding to secure agreement and avoid costly design conflicts later. Balancing Realism and AmbitionIn negotiation, architects must balance clients' ambitious desires and realistic outcomes. Alan shares his experience of gently steering clients away from impractical ideas, such as expanding a tiny house into a massive one without considering aesthetics and resale value. Negotiating these aspects is crucial for project success and client satisfaction. Additional Insights: Alan highlights a unique barn conversion project, showcasing the negotiation involved in retrofitting an existing structure to meet modern needs while preserving its integrity.The conversation explores the negotiation landscape in permitted development, where architects aim to bypass planning objections and restrictions.Alan touches on the challenges and prospects of incorporating heat pumps and energy-efficient technologies in negotiations, aligning with evolving sustainability standards.Local objections and the "not in my backyard" phenomenon are discussed in the context of negotiations and planning permissions. Conclusion:In this engaging conversation, Derek and architect Alan McCulloch shine a spotlight on the pivotal role of negotiation in the world of architecture, particularly in housing extensions. Architects must master the art of negotiating with clients, deciphering decision-maker dynamics, crafting comprehensive project briefs, and steering design choices toward realistic and harmonious outcomes. Negotiation is the linchpin that ensures architects deliver successful projects that satisfy both client ambitions and practical considerations. Derek Arden https://derekarden.co.uk https://negotiationexpert.co NEW https://negotiatorspodcast.com https://www.linkedin.com/in/negotiatingexpert/

In this week's Monday live podcast, Derek Arden dives into two fascinating business books, Diary of a CEO: 33 Laws of Business and Life Derek starts by discussing "Diary of a CEO" by Steven Bartlett. He highlights how the book is not just about the life of a CEO but also encompasses 33 essential laws for both business and life. One of these laws emphasizes the importance of keeping five crucial "buckets" full: knowledge, skills, network, resources, and reputation. In the fast-changing world of 2023-2024, keeping knowledge and information updated is key to enhancing your skills and staying employable. The Power of Teaching: Yogi Bhajan's Wisdom Derek emphasizes the value of teaching as a path to mastery, drawing inspiration from Yogi Bhajan's teachings. Teaching not only enhances your understanding but also reinforces your knowledge. He encourages viewers to share their insights with their teams and engage in lifelong learning. Ask, Don't Tell: Influencing Behaviors Effectively One key takeaway from Steven Bartlett's book is the power of asking questions instead of making statements when trying to influence others. Derek illustrates this concept by emphasizing the importance of starting questions with "Will." This approach implies ownership and increases the likelihood of receiving a positive response, leading to more effective communication and influence. Understanding the Chimp Paradox: The Human, Chimp, and Computer Derek transitions to discussing "The Chimp Paradox" by Professor Steve Peters, a renowned author and psychiatrist who has worked with high-performing sports teams, including Tour de France winners. The book simplifies the complexities of the human brain into three components: the Chimp, the Human, and the Computer. He explains how the Chimp represents our emotional, impulsive side, while the Human represents our rational, logical thinking. The Computer processes information from both the Chimp and the Human, helping us make decisions. Derek highlights how understanding these components can help individuals manage their behavior and thought processes more effectively. Derek briefly touches on the controversy surrounding the Chimp Paradox's anatomical description, emphasizing that its usefulness matters more than its accuracy. He encourages viewers to appreciate and integrate all aspects of themselves rather than viewing them as separate entities. In closing, Derek underscores the importance of balance and self-awareness in managing the Chimp, the Human, and the Computer within ourselves. By doing so, individuals can make more rational decisions and navigate the complexities of life more effectively. Stay tuned for more insightful discussions and reviews on Derek Arden's Monday live podcast for lifelong learners in the world of business and personal development. Derek Arden https://derekarden.co.uk https://negotiationexpert.co NEW https://negotiatorspodcast.com https://www.linkedin.com/in/negotiatingexpert/

Derek Arden Gets Tips From Participants on Monday Night Live Which Will Help in The New Business Term From Negativity to Positivity: "From Negativity to Positivity" encourages viewers to adopt a mindset that not only enhances their own well-being but also uplifts those around them, ultimately contributing to a more positive and harmonious environment. The Power of Authenticity and Kindness: The discussion covered strategies for effective meetings, focusing on customer relationships, and the power of authenticity and kindness. Being Genuine and Showing Gratitude: Participants shared their experiences and advice, emphasizing the importance of clear communication, being genuine, and showing gratitude. They also highlighted the value of personal growth, continuous learning, and finding passion in one's pursuits. Stay Motivated and Adaptable The conversation touched on aspects like positive communication, avoiding negativity, and embracing challenges to stay motivated and adaptable. Practical and Philosophical Insights: Overall, the session provided a mix of practical and philosophical insights to help viewers navigate the upcoming year with renewed perspectives and strategies. Derek Arden https://derekarden.co.uk https://negotiationexpert.co NEW https://negotiatorspodcast.com https://www.linkedin.com/in/negotiatingexpert/

In this enlightening episode of Monday Night Live, we have the privilege of hosting two remarkable guests who share their expertise and passion for improving lives. Join us as we explore ways to enhance physical strength and promote inclusivity within our communities. Staying Strong with Allison: Unlocking the Secrets to a Healthy Body In the first segment, we delve into the world of physical well-being with Allison, a seasoned physiotherapist. Allison emphasizes the importance of maintaining strength as we age. She begins by highlighting the latest trend in fitness—keeping our bones strong. As we reach the age of 50 and beyond, our bones begin to lose density, making it crucial to engage in activities that strengthen them. Posture Matters: The Foundation of Strength Allison stresses the significance of posture, encouraging us to visualize our shoulder blades moving freely and our heads positioned between them. A simple exercise involves turning our heads in each direction, feeling the stretch at the end of each movement. These basic movements can be performed daily to keep our bodies active and engaged. Working the Arms and Legs: Simple Yet Effective To further enhance our strength, Allison introduces accessible arm exercises. She demonstrates the use of household items like a bag of dog food or a resistance band. By standing with proper posture and lifting weight up to the shoulders, we can work the muscles in our upper arms. Allison encourages everyone to start with 8-12 repetitions of each exercise, 2-3 times a week, emphasizing that weight training need not be daunting. Empower Yourself: Inclusive Strength Training Allison's message is clear: strengthening our muscles not only improves our physical health but also increases blood supply to our bones, ensuring their long-term strength and our safety. Her practical advice extends to activities as simple as doing push-ups against a wall, making it easy for anyone to incorporate strength training into their daily routine. Gen Dearman and Challengers Charity: Unlocking Opportunities for Disabled Children and Their Families Transitioning to the second part of the episode, we welcome Gen Dearman, the Chief Executive Officer of Challengers Charity. Challengers Charity operates in the Southeast of England, dedicated to enhancing the quality of life for disabled children, teenagers, and their families. Gen's Journey: From Healthcare to Non-Profits Jen offers a glimpse into her life and career, which spans two decades in the charity sector. Her journey from working in healthcare to leading a non-profit organization was fueled by her desire to make a meaningful difference in people's lives. Jen is not only a professional but also a mother of two sons, one of whom, Teddy, is a remarkable seven-year-old. The Charitable Heart of Challenges: Promoting Inclusivity Gen shines a light on Challenges Charity's exceptional work, stressing its commitment to inclusivity. Challenges Charity embodies the social model of disability, emphasizing that individuals are disabled by society, not their condition. The charity seeks to eliminate barriers and create an environment where everyone can thrive. Supporting Families in Crisis: A Vital Role One of the charity's crucial functions is providing short breaks for families of disabled children during weekends and school holidays. Jen highlights that 94% of such families don't have access to safe outdoor spaces. Challenges Charity steps in to fill this gap, offering a safe environment for children to play and learn. This support is invaluable to families, especially when they face crises. Challenges and Resilience: Coping with Funding Cuts Gen candidly discusses the challengers charity faces, particularly the impact of funding cuts from local authorities. The funding has remained stagnant for five years, making it difficult for the organization to continue providing its essential services.

In this Monday Night Live interview, Derek Arden interviews Jane Gunn, a mediator, discussing various aspects of mediation and its evolution in the age of COVID-19. Jane's impressive qualifications include FCI, FRSA, FPSA, CMC, IMI, and recognition in the Who's Who Hall of Fame. Online Mediation: Jane and Derek delve into the world of mediation, highlighting its close connection to negotiation. Jane's insights reveal that mediation has seen significant changes since the onset of the pandemic, particularly in its transition to online platforms like Zoom. While online mediation lacks the nuances of body language and carries the risk of participants easily leaving the virtual meeting, it offers unique advantages such as convenience and flexibility in scheduling. One notable shift Jane mentions is that parties who were initially reluctant to meet face-to-face have increasingly embraced online mediation. This adaptation often eliminates the need for lengthy travel and accommodation expenses, making it more accessible for parties who prefer not to meet in person. "Pre-mediation" Deals: Another change in mediation dynamics discussed is the potential for "pre-mediation" deals or requests for offers and documents before formally entering the mediation process. Jane clarifies that mediation relies on a confidentiality agreement, ensuring that discussions and offers made during the mediation process won't impact participants' legal cases later on. Attempting to negotiate or exchange documents beforehand often disrupts the essential confidentiality that mediation relies on. Derek's questions also touch on the preparation involved before a mediation session. Jane emphasizes the importance of thoroughly reviewing legal documents, position statements, and other pertinent materials, which can take several hours. She discusses the shift to reading documents on screens and highlights the challenges of not being able to mark up physical copies. Presence Of Legal Teams: The conversation explores the presence of legal teams, including solicitors and barristers, in mediation sessions, which can significantly increase costs. Jane explains the difficulty of private discussions with parties due to the need for consent and confidentiality. Jane also shares her approach to setting ground rules during mediation, emphasizing values such as listening, learning, love, and laughter. These principles aim to create a psychologically safe space for participants, allowing for effective communication and problem-solving. The interview touches on the unpredictability of legal outcomes and how mediation focuses on helping parties make informed decisions based on their individual circumstances and the potential consequences of protracted litigation. For Future Monday Night Live Interviews Towards the end, the discussion briefly touches on the impact of social media on mediation. Jane underscores the importance of respectful disagreement and open dialogue in an increasingly polarized world. Derek Arden https://derekarden.co.uk https://negotiationexpert.co NEW https://negotiatorspodcast.com https://www.linkedin.com/in/negotiatingexpert/