Podcasts about Customer service

Relationships are your savings account. In this Stay Paid interview, we chat with Rei Mesa, President & CEO of Berkshire Hathaway HomeServices Florida Realty. Rei shares the leadership principles, customer service philosophy, and relationship mindset that built one of Florida's most respected brokerages. He explains why agents must work with a cadence of accountability, how full-service real estate creates customer loyalty, and why relationships are your greatest long-term asset. You'll hear about: ·      Rei's origin: from college student helping at open houses to Rookie of the Year ·      How relationships became his "savings account" philosophy ·      Why customer experience beats technology & AI every time ·      The 600-person wedding analogy for sphere of influence ·      Rei's advice to his younger self: buy real estate and lead with courage, strength, humility, and gratitude Rei also shares what agents must do in 2026 to win more business despite a shrinking "pie." If you want to grow like a true leader, this episode is packed with wisdom.

On today's P1 Podcast, Eddie told us about a rough experience he had over the weekend with someone in customer service that not only couldn't spell his name correctly but also dampened the Christmas spirit

Founded just two years ago by second-time founders, Decagon's AI agents are used by more than 100 companies to handle customer service tasks. But can the young, hungry team keep up with well-resourced incumbents? See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

The "vibe coding will kill SaaS" narrative is everywhere right now, and I think it's completely wrong. Yes, anyone can spin up a Lovable or Bolt.new project in an afternoon. But there's a fundamental confusion happening: people are mistaking software products for software businesses. SaaS was never really about the software — it was always about the service, the operations, the years of edge cases and integrations and customer conversations that make a product actually work. In this episode, I break down why vibe-coded solutions fall apart the moment real customers show up, why "comprehension debt" is the hidden killer of AI-built projects, and how we might need to shift our messaging to make the invisible 20% of our work visible to buyers who now think they could build everything themselves.This episode of The Bootstraped Founder is sponsored by Paddle.comYou'll find the Black Friday Guide here: https://www.paddle.com/learn/grow-beyond-black-fridayThe blog post: https://thebootstrappedfounder.com/vibe-coding-wont-kill-saas/The podcast episode: https://tbf.fm/episodes/427-vibe-coding-wont-kill-saas Check out Podscan, the Podcast database that transcribes every podcast episode out there minutes after it gets released: https://podscan.fmSend me a voicemail on Podline: https://podline.fm/arvidYou'll find my weekly article on my blog: https://thebootstrappedfounder.comPodcast: https://thebootstrappedfounder.com/podcastNewsletter: https://thebootstrappedfounder.com/newsletterMy book Zero to Sold: https://zerotosold.com/My book The Embedded Entrepreneur: https://embeddedentrepreneur.com/My course Find Your Following: https://findyourfollowing.comHere are a few tools I use. Using my affiliate links will support my work at no additional cost to you.- Notion (which I use to organize, write, coordinate, and archive my podcast + newsletter): https://affiliate.notion.so/465mv1536drx- Riverside.fm (that's what I recorded this episode with): https://riverside.fm/?via=arvid- TweetHunter (for speedy scheduling and writing Tweets): http://tweethunter.io/?via=arvid- HypeFury (for massive Twitter analytics and scheduling): https://hypefury.com/?via=arvid60- AudioPen (for taking voice notes and getting amazing summaries): https://audiopen.ai/?aff=PXErZ- Descript (for word-based video editing, subtitles, and clips): https://www.descript.com/?lmref=3cf39Q- ConvertKit (for email lists, newsletters, even finding sponsors): https://convertkit.com?lmref=bN9CZw

What if customer experience stopped living in customer service and started living in the core of your business? We tackle a listener's challenge and turn it into a practical playbook: define a shared mindset, build a success blueprint tied to revenue and cost, and practice the daily discipline that makes change stick. Along the way, we share the one-line definition leaders can use to rally teams: customer experience is the system we build to deliver on the promises we make.We start by stripping away the fuzziness around CX. Instead of ten different definitions across the company, we push you to craft a clear CX mission statement that guides choices in sales, product, marketing, operations, and HR. From there, we elevate CX from reactive troubleshooting to proactive design—fixing upstream processes that create downstream tickets, refunds, and churn. The message to skeptics is grounded and simple: fewer service issues, lower cost-to-serve, stronger retention, and more referrals.Then we map CX to executive priorities with a customer experience success blueprint. We talk through how to align with the CFO's bottom line, show the CMO how advocacy can lower paid media spend, and help product and operations choose fixes that move the needle. You'll hear how to translate friction into financial levers, set a tight measurement set that includes outcome, perception, and behavior metrics, and build governance that runs like any other business function. Finally, we offer storytelling tips to earn buy-in, celebrate small wins, and keep momentum through the long, non–light switch journey of change.If this resonates, share it with a colleague who still thinks CX is a department. Subscribe for more practical plays, leave a quick review to help others find the show, and send us your questions—your challenges fuel the next conversation.Resources Mentioned:Order your copy of Experience Is Everything -- experienceiseverythingbook.comExperience Investigators Website -- experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

Chris Gilbert intrinsically believes that when residents feel seen, heard, and cared for, they become more supportive and trusting of their government.  He argues that "customer service" is the transactional act of doing what needs to be done for the customer. However, municipal hospitality is centered around how you make residents feel during and after the delivery of services to them. The Springfield Township administrator launched Municipal Hospitality Advisors after a fateful celebratory birthday dinner with his wife whereupon he was blown away by the actions of the restaurant owner. That experience and the general approach of the hospitality industry towards providing value and memorable experiences to their guests formed the foundation for Gilbert's trainings. SHOW NOTES: Chris Gilbert's LinkedIn Profile and website: https://www.municipalhospitality.com/ To learn more about Sam Toles' social media training for elected officials, go to: https://civisocial.com/aame AAME MEMBERSHIP: To join the American Association of Municipal Executives (AAME), sign up at this link: https://community.aame.org/ AAME JOB BOARD: The AAME has a free job board exclusively focused on executive and senior level local government recruitments. To post a job, go to: https://jobs.aame.org/ SUPPORT THE PODCAST: Subscribe to my FREE weekly newsletter hosted on LinkedIn. It is called the "City Manager News & Job Board" newsletter and can be found here: https://www.linkedin.com/newsletters/city-manager-rtrs-job-board-7164683251112992768/ If you would like to support the podcast by making a donation, please use the "Buy Me A Coffee" link. Please rate and review the podcast on Apple or your preferred platform if you enjoy the show. It helps tremendously. But more importantly, refer your friends and peers to podcast through personal conversations and posts on your social media platforms. Joe Turner's LinkedIn Page Note: Page may contain affiliate links. As an Amazon Associate I earn from qualifying purchases.

Everyone knows that the minute Halloween is over the Disney Parks ready themselves for the Christmas holidays. Disney's Animal Kingdom, Disney's Hollywood Studios and Magic Kingdom seem to up and ready overnight, and in the first week or so of November we were able to see the joy of these parks during this time of year. Epcot, on the other hand, waits patiently until its International Food & Wine Festival is over. Then it readies everything for the holidays right before Thanksgiving. Last week I had the chance to spend not one day, not two days, but three days at Epcot, and was re-immersed in how truly fun this approach to holidays around the world really is. This podcast serves to relive many of those experiences, and to consider some previous podcasts where we highlighted this park during the midst of Covid. Then we turn the podcast over to the music of the park, where we have provided musical enjoyment while you make last minute seasonal preparations. So join us for the 2025 Epcot International Festival of the Holidays. Note that music only begins at 37:45.   ___________________________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

Andy Wiggins is a multi-franchise business owner.  In this episode, he talks about nothing being beneath you, leveraging opportunities, understanding the whole business, growing confidence, doing all the other stuff, helping people achieve their goals, and the promise of changing lives.After 20 years honing his Sales, Marketing, and Customer Service skills in the corporate world, Andy Wiggins decided it was time for a change. He became an entrepreneur and purchased a CertaPro painting franchise.  Andy has worked to build a business that would value its customers, colleagues, and community as much as it valued the bottom line. His well-rounded business acumen and focus on developing his people elevated the business performance and customer experience.Andy is a senior leader and strategic advisor of another family owned franchise, Visiting Angels.  He is also the co-founder of a nonprofit called Hearts and Hope for Uganda, helping to improve the lives of vulnerable communities in that country. When not serving others, he is an avid sports fan, rooting on the St. Louis Blues, St. Louis Cardinals, Indiana Hoosiers, and U.S.A. Soccer.Reach out to Andy:https://certapro.com/saint-charles/https://heartsandhope.org/www.visitingangels.com/stcharles/homeTo learn more, visit:linkedin.com/in/jason-Shupp-18b4619bListen to more episodes on Mission Matters:https://missionmatters.com/author/Jason-Shupp/

The holidays are stressful — but they're also the perfect time to stand out. Learn how small touches, empathy, and clear communication can transform customer service into loyalty and referrals.

When Heather’s phone rings at 3:30 in the morning, the last thing she expects is a hyper-dedicated “customer service rep” asking about her brand-new mattress. But as the calls keep coming—and the callers get stranger—her sleepy confusion turns into full-on outrage. This chaotic late-night phone saga delivers hilarious tension, unexpected twists, and prime Jubal Phone Prank energy. The wildest, most hilarious prank call podcast from The Jubal Show! Join Jubal Fresh as he masterminds the funniest and most outrageous phone pranks, catching unsuspecting victims off guard with his quick wit, absurd scenarios, and unmatched comedic timing. Whether he's posing as an over-the-top customer service rep, a clueless boss, or an eccentric neighbor, no call is safe from his unpredictable humor. Get ready to laugh out loud and cringe in the best way possible! New episodes drop every weekday—tune in and let the prank wars begin!➡︎ Submit your Jubal Phone Prank - https://thejubalshow.com This is just a tiny piece of The Jubal Show. You can find every podcast we have, including the full show every weekday right here…➡︎ https://thejubalshow.com/podcasts The Jubal Show is everywhere, and also these places: Website ➡︎ https://thejubalshow.com Instagram ➡︎ https://instagram.com/thejubalshow X/Twitter ➡︎ https://twitter.com/thejubalshow Tiktok ➡︎ https://www.tiktok.com/@the.jubal.show Facebook ➡︎ https://facebook.com/thejubalshow YouTube ➡︎ https://www.youtube.com/@JubalFresh Support the show: https://the-jubal-show.beehiiv.com/subscribeSee omnystudio.com/listener for privacy information.

Closing the Gap Between Customer Expectation and Customer Experience  Shep interviews Peter Cross, customer behavior expert, keynote speaker, and author of  Start with the Customer: How to Deliver World-Class Customer Service. He talks about the importance of company culture in delivering amazing experiences and how to close the gap between customer expectations and their lived experiences.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can brands empower employees to deliver exceptional customer experiences?  What are the most common changes in customer expectations in recent years?  How does technology, such as automation and AI, impact customer service delivery?  How can organizations make customers feel valued, even when their requests can't always be fulfilled?  What role should leadership play in promoting a culture of excellent customer service?  Top Takeaways:    Technology may be advancing quickly, but customer needs have stayed the same. Customers still want trust, transparency, inspiration, expertise, and genuine human connection. While new technology like AI and digital experiences can make customer service easier, it's important not to lose sight of what customers truly expect from you.   Modern customers compare every experience they have to the best companies, not just  direct competitors. Brands need to aim for world-class service, no matter the industry, in order to thrive.  Customers are not always right. They sometimes have unrealistic expectations or behave poorly. Regardless, even though employees shouldn't have to deal with unreasonable requests, they should always make customers feel valued and listened to.  Customers come with expectations, whether they say it or not. When there is a gap between what customers hope for and what actually happens, problems can occur. The goal is to always listen to what the customers need and aim to close the gap with every interaction.   Brands don't need to go over the top to close the expectation gap. All brands need to do is what they promised their customers. When customers say, "they are always friendly, always helpful, always knowledgeable," the word "always" in front of all those expectations describes where amazement happens.  Customer service is cultural. It's a team effort. Every person in the organization, from the leadership to the newly hired employees, is responsible for delivering an amazing customer experience.   Customers are willing to pay more for service that is friendly and, more importantly, convenient. Making it easy and pleasant to do business with you should always be a top priority. Convenience and friendliness are more than just nice. They are what keeps customers coming back.  Plus, Shep and Peter discuss more insights from new research by the Institute of Customer Service (ICS) and Start with the Customer. Tune in!  Quote:   "How meeting customer needs may have changed because of technology, but the needs themselves haven't changed at all. They still want to be inspired. They want trust, transparency, and connection."  About:    Peter Cross is a customer behavior expert, consultant, speaker, and the co-author of Start with the Customer: How to Deliver World-Class Customer Service. He is Vice President at the Institute of Customer Service, an Ambassador for the Retail Trust, and a Leader in Residence at the University of Leeds.   Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Send us a textThis episode features Nick Brunacini, Terry Garrison, and John Vance.We push past acronyms and politics to center customer service as the fire service's true north, linking training, staffing, and culture to outcomes for Mrs. Smith. We call out FINO departments, hazing, weak command presence, and political gamesmanship that erode trust and increase risk.• customer service as the organizing principle for chiefs and unions• training tied to standard problem-solving outcomes• tactics anchored to life safety through fire control• FINO departments and response time realities• overtime, constant staffing, and budget politics• using mayday and fatality data to defend night staffing• on-scene education to convert angry customers to allies• hazing, misconduct, and decisive leadership in crises• NIOSH lessons, lawsuits, and predictable, preventable failures• inside–outside culture alignment and whistleblower safety• influence over control as a leadership stance Make sure to subscribe and tell your friends.This episode was recorded at the Alan V. Brunacini Command Training Center in Phoenix on December 4, 2025.For Waldorf University Blue Card credit and discounts: https://www.waldorf.edu/blue-card/For free command and leadership support, check out bshifter.comSign up for the B Shifter Buckslip, our free weekly newsletter here: https://lp.constantcontactpages.com/su/fmgs92N/BuckslipShop B Shifter here: https://bshifter.myshopify.comAll of our links here: https://linktr.ee/BShifter

When Heather’s phone rings at 3:30 in the morning, the last thing she expects is a hyper-dedicated “customer service rep” asking about her brand-new mattress. But as the calls keep coming—and the callers get stranger—her sleepy confusion turns into full-on outrage. This chaotic late-night phone saga delivers hilarious tension, unexpected twists, and prime Jubal Phone Prank energy. The wildest, most hilarious prank call podcast from The Jubal Show! Join Jubal Fresh as he masterminds the funniest and most outrageous phone pranks, catching unsuspecting victims off guard with his quick wit, absurd scenarios, and unmatched comedic timing. Whether he's posing as an over-the-top customer service rep, a clueless boss, or an eccentric neighbor, no call is safe from his unpredictable humor. Get ready to laugh out loud and cringe in the best way possible! New episodes drop every weekday—tune in and let the prank wars begin!➡︎ Submit your Jubal Phone Prank - https://thejubalshow.com This is just a tiny piece of The Jubal Show. You can find every podcast we have, including the full show every weekday right here…➡︎ https://thejubalshow.com/podcasts The Jubal Show is everywhere, and also these places: Website ➡︎ https://thejubalshow.com Instagram ➡︎ https://instagram.com/thejubalshow X/Twitter ➡︎ https://twitter.com/thejubalshow Tiktok ➡︎ https://www.tiktok.com/@the.jubal.show Facebook ➡︎ https://facebook.com/thejubalshow YouTube ➡︎ https://www.youtube.com/@JubalFresh Support the show: https://the-jubal-show.beehiiv.com/subscribeSee omnystudio.com/listener for privacy information.

How do you find (and keep) people who care about your business as much as you do? In this episode, Stacey continues the Community Capital series by diving into one of the most pressing questions for small business owners and franchisees alike: How do we attract and retain quality team members who are genuinely invested in what we’re building? And the answer? It’s not just about pay or perks—it’s about purpose. You’ll learn: ✨ Why community connection is just as powerful for your team as it is for your customers✨ How giving back can drive loyalty, productivity, and profit✨ The law of reciprocity (and why it’s your new best friend in business)✨ Real-world examples of community-driven leadership—from your team’s kid’s soccer team to global coffee chains✨ How to align your giving strategy with what your people actually care about This episode is full of tangible strategies and heart-centred stories to help you turn your business into more than just a workplace—it becomes a movement your team wants to be part of.

What would customers say if you asked them what they thought of your customer service? Would they describe it as a lackadaisical approach to servicing orders, or a professional, well oiled machine? Talk to your customers. Be your customer. Find out what they think, and then throw away the Ladida approach and exchange it for a buttoned up approach. What say you?Support the show

Segment 1: Tom Gimbel, job expert and founder of LaSalle Network, joins Wendy Snyder to talk about the sacrifices you have to make if you want to be great. ‘Sometimes trying to be great is lonely.’ Segment 2: Philippe Weiss, President, Seyfarth at Work, joins Wendy Snyder to talk about how quality customer service in America seems to have […]

Silver is flashing every warning sign in the global financial system! 
In only the last 30 days we've seen:


Join our Podcast Community on Patreon!! - www.patreon.com/ThreeSplintersPodcastFor your chance to win awesome prizes every month, be sure to become a Patron. Our giveaways are specifically for our Patrons, and they are automatically enrolled every month. This is our way of saying thank you to all those that support us!Find more of Jason's content here:www.instagram.com/bentswoodworking www.youtube.com/c/bentswoodworking www.bentswoodworking.comFind Sedge's content here:www.instagram.com/sedgetool www.youtube.com/c/sedgetool www.sedgetool.comFind Ronnie's content here:https://www.instagram.com/fultonfinewoodworks/ https://www.youtube.com/@fultonfinewoodworks https://fultonfinewoodworks.com

You believe your biggest competitive advantage is the quality of your work. You're wrong. In today's fast-paced world, your customers have quietly started to care about something else far more. In this sharp and eye-opening episode from the archive, Andy Lopata revisits his conversation with customer experience expert David Avrin, who drops a bombshell: for the first time in history, convenience has officially supplanted quality as the primary reason customers choose you—or leave you. This isn't just about faster delivery. It's a deep dive into the hidden points of friction—the frustrating websites, the chatbot dead-ends, the rigid policies—that are silently driving your best customers to your competitors. David provides a masterclass on how to stop frustrating your audience and start being ridiculously easy to do business with. This episode is an urgent wake-up call for any leader who thinks "good enough" is still good enough. Key Takeaways  What is the crucial difference between Customer Service and Customer Experience (and why does getting it wrong make your relationships irrelevant)? Why do customers now willingly pay more for the exact same item just to get it one day sooner, even when they don't need it? What is the “voicemail of the internet” that 86% of your potential customers refuse to use (and is it on your website right now)? What is the magic six-word phrase your team can use to turn a frustrating policy-driven "no" into a moment of customer loyalty? How are your automated emails and "please take our survey" requests secretly pushing your most loyal customers away for good? Tune in to learn more and gain more insights from this episode of the Connected Leadership Bytes Actionable Insights Become Ridiculously Easy to Do Business With: Conduct a "friction audit" of your customer's journey. Map every step from initial contact to final follow-up and identify every delay, complicated form, or frustrating process. Challenge your team to cut at least four unnecessary steps this month. Digitise the Process, Personalise the Person: Use automation for routine, one-way communications like billing or newsletters. However, ensure every automated system has a clear, easy-to-find "off-ramp" to a real human. Never automate personal follow-ups where a human touch is expected. Empower Your Team to Say "Yes": Stop neutering your employees with rigid policies. Train them on what a good decision looks like within your business model and give them the authority to be flexible. Equip them with the phrase, "Let me tell you what I can do," to solve problems on the spot. SELECTED LINKS FROM THE EPISODE Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with David Avrin: Website |LinkedIn | The Financial Times Guide to Mentoring Episode 148 Featuring David Avrin  

In this episode of The Wisdom Of... Show, host Simon Bowen speaks with The Hon. Victor Dominello, CEO of the Future Government Institute and Co-Founder of ServiceGen. As NSW's inaugural Minister for Customer Service and Digital, the first role of its kind anywhere in the world, Victor delivered landmark reforms that transformed fragmented government services into an internationally studied model of citizen-focused delivery. Discover the Trust Trinity framework that achieved 85% digital driver's licence adoption, how to build trust systematically in complex transformations, and why the moonshot approach beats incremental thinking every time.Ready to master the systematic approach to capturing transformational wisdom? Join Simon's exclusive masterclass on The Models Method: https://thesimonbowen.com/masterclassEpisode Breakdown00:00 Introduction and creating the world's first Ministry for Customer Service and Digital07:15 The foundational principle: governments exist to serve people15:42 The Trust Trinity framework. Digital Identity, Digital Credentials, Performance24:18 Why 85% adoption is possible when trust is built systematically32:55 From dozens of agencies to one website, one phone number, one account41:30 The digital identity paradox. How control enhances privacy49:12 Performance measurement as feedback loops for continuous improvement57:08 COVID-19 response and the $1.4 billion Dine & Discover economic injection01:05:44 Moonshot thinking versus incremental improvementAbout The Hon. Victor DominelloVictor Dominello is a globally recognised leader in public sector transformation and a pioneer of secure, citizen-centred digital identity. His guiding principle is simple. Governments exist to serve people, and in the digital age, that service must be trusted, seamless, and measurable.As NSW's inaugural Minister for Customer Service and Digital, Victor delivered landmark reforms including one of the world's first fully digital driver's licences, with 85% adoption and 93% satisfaction, statewide QR check-ins, digital vaccine certificates, and the Dine & Discover programme which injected over $1.4 billion into local economies during COVID-19.Over his 12 years in cabinet, Victor held portfolios in Digital Government, Innovation, Finance, and Aboriginal Affairs. He drove transformative initiatives such as the creation of the Department of Customer Service, Service NSW, and the $2.1B Digital Restart Fund.Today, as CEO of the Future Government Institute, Victor advises governments, the World Bank, and major organisations on modernising services and embedding trust. He is also Chair of the Services Australia Independent Advisory Board, Senior Advisor to the Tony Blair Institute for Global Change, and a Director of the Tech Council of Australia.Victor has been recognised in The Australian's Top 100 Innovators and in Okta's Identity 25 list of global visionaries, with his image featured on the Nasdaq Tower in Times Square.Connect with Victor Dominello:LinkedIn: https://www.linkedin.com/in/victordominelloInstagram: https://www.instagram.com/victordominelloTwitter: https://x.com/VictorDominelloFuture Government Institute:...

In this episode of We're All Set, Rich and Free sit down with Price Tag Reef (@pricetag.atl) — Bronx native, designer, entrepreneur, and owner of one of Atlanta's most influential luxury clothing boutiques in Buckhead.Reef breaks down his journey from growing up in The Bronx to launching his first clothing line Beautiful Nightmares and eventually building the Price Tag boutique brand in Buckhead Atlanta. He explains how he went from selling shirts in his neighborhood to becoming one of the most trusted clothing curators in the Atlanta fashion scene.We talk entrepreneurship, small business, retail fashion, customer service, building relationships, running a boutique, hiring, firing, mentorship, and how to level up by surrounding yourself with people who want to grind.Reef also shares why reputation matters, how he treats customers, and why most people don't really want to work—they just want the rewards. He opens up about his approach to hiring staff, building a team he trusts, and working with high-end clients who expect authenticity and consistency.We also dig into culture, hip-hop, and business mindset with conversations about 50 Cent, the Diddy documentary, and how storytelling and accountability affect the culture. Along with that, you'll catch our Drip Report, Elite Scumbaggery, and the closing We're All Set segment loaded with unfiltered opinions and real talk about life, money, and leveling up.Whether you're into streetwear, fashion, entrepreneurship, Atlanta culture, or hip-hop, this episode is packed with gems, inspiration, and real experience.LIKE, COMMENT, SUBSCRIBE, and hit the notification bell so you don't miss the next episode.0:00 – Intro 02:19 – Special Guest Price Tag Reef (Bronx to Atlanta) 05:15 – Beautiful Nightmares clothing brand beginnings 10:25 – Evolution of Price Tag Boutique 14:30 – What's the Hottest Brand Right Now? 22:10 – Relationship Building & Customer Service 48:50 – Drip Report 56:16 – Elite Scumbaggery 1:14:26 – Owning a Business: Hiring, Firing & Team Building 1:25:00 – Money Mindset & Business Approach 1:29:18 – 50 Cent, Diddy Documentary & Hip-Hop Culture 1:56:50 – We're All Set (Final Thoughts)https://www.youtube.com/channel/UCZdlA9w1H0UAR8fW5nINI9Q?sub_confirmation=1Donate To Help Us Make More Content and Buy Merch @ www.AllSetPod.storeFollow Us On Social Media @WereAllSetPodPodcast Audio linksApple -https://podcasts.apple.com/us/podcast/were-all-set/id1476457304Spotify - https://open.spotify.com/show/6frdwXOehWMk5OPj2YnAMa?si=nGrL2OFCQ3u_yf-hJs9lhQGoogle Pods -https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLnNvdW5kY2xvdWQuY29tL3VzZXJzL3NvdW5kY2xvdWQ6dXNlcnM6NTQ4NTIzNTAxL3NvdW5kcy5yc3MAmazon - https://www.amazon.com/Were-All-Set/dp/B08JJR8DSFPandora - https://www.pandora.com/podcast/were-all-set/PC:1000430306ListenNotes.com - https://www.listennotes.com/podcasts/were-all-set-all-set-media-K73x2ck58fg/Overcast - https://overcast.fm/itunes1476457304/were-all-setPocket Casts - https://pca.st/cwq90uydRadio Public - https://radiopublic.com/were-all-set-8jOkelhttps://www.youtube.com/channel/UCZdlA9w1H0UAR8fW5nINI9Q?sub_confirmation=1

In this Sports Geek Throwback episode, Sean Callanan interviews Lewis O'Flynn. They discussed balancing tech and human customer service for all fans. Show notes - https://sportsgeekhq.com/tech-vs-human-touch-customer-service-at-stadiums-lewis-oflynn

Disney has announced that Disney Adventure World is opening in Paris on March 29th, 2026. This is one of Disney's biggest remakes of a theme park, one that has had troubled origins and is now just emerging into its own. This park, opened in 2002 as Walt Disney Studios Paris, was hardly a shadow of its sister, Disneyland Paris, and it has gone through decades of struggle to get to this point. With some 2 billion euros invested, it now transforms into a much bigger footprint with some 90% of the original park completely reimagined. This transformation is huge with new lands, attractions, dining, shows and technology. And it's only the beginning as more construction points toward more offerings to follow. ________________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

In this episode of Business Brain, you're reminded that the work itself is the reward—and that avoiding the arrival fallacy is key to building a Charmed Life. Shannon and Dave push you to reframe your mindset from have to to get to, reinforcing that shared effort fuels momentum. You'll see how celebrating your team—especially on Extraordinary Work Team Recognition Day—creates a culture where contribution feels meaningful and progress stays sustainable. Then you dive into the art of employing confident helpfulness. You're coached to stop bending over backward until clients walk all over you and to use clarity as your strongest service tool. Sometimes the most helpful thing you can do is tell someone that what they want isn't the process. You'll learn to choose a blunt-and-polite mindset—the one that says they're lucky to do business with you—so you protect your boundaries, elevate your value, and lead with intention. 00:00:00 Business Brain – The Entrepreneurs' Podcast #706 for Thursday, December 4th, 2025 December 4th: Extraordinary Work Team Recognition Day 00:01:58 The work is the reward The arrival fallacy We GET to do this together! 00:11:21 SPONSOR: Intuit QuickBooks Payroll – Take control with QuickBooks Payroll today at QuickBooks.com/payroll 00:12:45 SPONSOR: Rula patients typically pay $15 per session when using insurance. Connect with quality therapists and mental health experts who specialize in you at https://www.rula.com/businessbrain/ #rulapod 00:14:39 Employing Confident Helpfulness Be aware when you bend over backwards so far that you're laying down and the client is walking all over you When trying to help the client through the process, sometimes the best thing to do is to tell them “this is not the process” Two mindsets: direct and polite… vs blunt and polite Blunt = they're lucky to do business with us Direct = we're lucky to do business with them Go with Blunt! 00:24:31 Business Brain 706 Outtro Tell Your Friends! Review Business Brain Subscribe to the show feedback@businessbrain.show Call/Text: (567) 274-6977 X/Twitter: @ShannonJean & @DaveHamilton, & @BizBrainShow LinkedIn: Shannon Jean, Dave Hamilton, & Business Brain Facebook: Dave Hamilton, Shannon Jean, & Business Brain The post The Work IS the Reward + Overdoing Customer Service – Business Brain 706 appeared first on Business Brain - The Entrepreneurs' Podcast.

Summary In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the findings of a Wall Street Journal intelligence report on the impact of AI on customer experience. They explore the disconnect between AI's potential and its actual implementation in businesses, emphasizing the importance of emotional intelligence and human interaction in customer service. The conversation highlights cultural barriers to effective customer experience transformation and the need for a human-centric approach in the AI era. They also discuss how companies can innovate customer value by leveraging AI effectively. Takeaways: 93% of leaders say their customer experience is broken. AI is still in its infancy and needs careful implementation. Companies are chasing AI for efficiency but missing emotional connection. Cultural dysfunction is a major barrier to customer experience transformation. AI can personalize customer interactions but should not replace human touch. 76% of executives feel behind on AI transformation. Emotional intelligence is crucial in customer experience. AI should supplement, not replace, human interaction. Companies winning with AI are inventing new categories of customer value. A human-centric approach is essential in the AI era. Chapters: 00:00The State of Customer Experience and AI 03:43The Challenges of AI in Customer Experience 08:47Cultural Barriers in CX Transformation 14:03Emotional Intelligence in Customer Interactions 19:07The Human Element in AI Integration 24:21Innovating Customer Value with AI 29:13The Future of Customer Service and AI Links: The Experience Gap, AIs Imminent Impact on CX:  Code and Theory, Wall Street Journal Report Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Ask John!  Submit your questions for John, to be aired on future episode:  tdg.click/ask Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Books:  https://thedijuliusgroup.com/shop/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com   Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

We kicked off the program with four news stories and different guests on the stories we think you need to know about! Graduation Framework Recommends New High School TestsGuest: Sam Drysdale – State House News ReporterWhy Customer Service Is Designed NOT To Serve Customers! The real reasons behind long hold times, dead-end chatbots & disempowered agents.Guest: Amas Tenumah - MBA, author of the new book, HOLD: The Suffering Economy of Customer Service, is a former customer service executive Is online shopping a recipe for identity theft? How consumers can stay protected.Guest: Michael Bruemmer - VP of Global Data Breach Resolution at Experian Is 12 Too Young For A Cell Phone? New study published in the peer-reviewed journal, Pediatrics found that kids with a smartphone by age 12 face an increased risk of developing depression, sleep problems and obesity.Guest: Dr. Catherine Athans – psychologist & author See omnystudio.com/listener for privacy information.

What does it really take to build AI that can resolve customer support at scale reliably, safely, and with measurable business impact?We explore how Intercom has evolved from a traditional customer support platform into an AI-first company, with its AI assistant, Fin, now resolving 65% of customer queries without human intervention. Intercom's Chief AI Officer, Fergal Reid, discusses the company's journey from natural language understanding (NLU) systems to their current retrieval augmented generation (RAG) approach, explaining how they've optimised every component of their AI pipeline with custom-built models.The conversation covers Intercom's unique approach to AI product development, emphasising standardisation and continuous improvement rather than customisation for individual clients. Fergal explains their outcome-based pricing model, where clients pay for successful resolutions rather than conversations, and how this aligns incentives across the business.We also discuss Intercom's approach to agentic AI, which enables their systems to perform complex, multi-step tasks, such as processing refunds, by integrating with various APIs. Fergal shares insights on testing methodologies, the balance between customisation and standardisation, and the challenges of building AI products in a rapidly evolving technological landscape.Finally, Fergal shares what excites and honestly freaks him out a bit about where AI is heading next.Timestamps00:00 - Intro02:31 - Welcome to Fergal Reid05:26 - How to train an NLU solution effectively?08:56 - What gen AI changed for Intercom10:57 - How would you describe Fin?14:30 - Fin's performance increase17:18 - Intercom's custom models22:14 - Large Language Models vs Small Language Models30:40 - RAG and 'the full stop problem'40:08 - Agentic AI capabilities at Intercom50:40 - Intercom's approach to testing1:04:46 - About the most exciting things in the AI spaceShow notesLearn more about IntercomConnect with Fergal Reid on LinkedInFollow Kane Simms on LinkedInArticle - The full stop problem: RAG's biggest limitationTake our updated AI Maturity AssessmentSubscribe to VUX WorldSubscribe to The AI Ultimatum Substack Hosted on Acast. See acast.com/privacy for more information.

Send us a textWith so much talk around it, it was about time we dedicated a whole episode to AI – and boy, have we got a power-packed one for you! Meet Rick DeLisi who is leading AI adoption in an industry that almost everyone one of us has had a direct experience with – customer service. Rick is Lead Research Analyst at Glia, co-author of the bestselling business book The Effortless Experience and a multi-time contributor to the Harvard Business Review with more than 20 years of experience in the customer experience industry. This conversation underscores Rick's data-backed approach to understanding the gap between what leaders expect from AI and what actually happens in customer experience. Many organizations are wrestling with how to make AI a genuine advantage without falling into costly traps, and Rick's grounded research has spurred meaningful conversations at several leading companies. Hit play to get the lowdown! [4:29s] Evolution of customer service [10:13s] Growth of automation in customer service[19:02s] AI in customer service[28:27s] Organizations who are doing it well: ‘AI for all'[39:24s] Future drivers for AI adoption the ‘right way' [47:14s] Future of the customer service industry [51:06s] RWL: Read Rick's book ‘The Effortless Experience'  Visit Glia at https://www.glia.com/ for more resources to help you elevate your customer service with the right adoption of AI.Connect with Rick on LinkedInConnect with Vinay on X and LinkedIn What did you think about this episode? What would you like to hear more about? Or simply, write in and say hello! podcast@c2cod.comSubscribe to us on your favorite platforms – Google Podcasts, Apple Podcasts, Spotify, Overcast, Tune In Alexa, Amazon Music, Pandora, TuneIn + Alexa, Stitcher, Jio Saavn and more.  This podcast is sponsored by C2C-OD, your Organizational Development consulting partner ‘Bringing People and Strategy Together'. Follow @c2cod on Twitter, LinkedIn, Instagram, Facebook 

THE BEST BITS IN A SILLIER PACKAGE (from Friday's Mike Hosking Breakfast) A Jolly Old Start to the Season/Mark the Week/The PM's PressieSee omnystudio.com/listener for privacy information.

In this episode of Working Smarter, Dave Hoekstra is joined by Martin Teasdale, Founder of Get Out of Wrap, to unpack the findings from our latest Voice of the Agent research. This year, 540 frontline agents opened up about the realities, challenges, and hidden truths of working inside today's contact centers.Last year's report was groundbreaking, revealing that while agents were largely satisfied and proud of their work, major gaps remained around AI readiness, training support, and overall enablement. This year, we dig even deeper. From evolving expectations and shifting workforce dynamics to surprising new trends that leaders can't afford to ignore - this conversation pulls back the curtain on what it really means to be an agent in 2025.Tune in to uncover what's changed, what hasn't, and what every contact center leader needs to know next.

Hey CX Nation,In this week's episode of The CXChronicles Podcast #273, we welcomed Varun Sharma, Co-Founder & CEO of Enterpret based in New York, NY. Enterpret provides custom AI to transform how you understand customers – from feedback chaos into clear, confident action. Harness superintelligence that feels like intuition, so your product and CX leaders never miss a signal.The Enterpret platform supercharges teams via advanced LLMs to help brands like Notion, The Farmer's Dog, and Perplexity build better products and experiences.In this episode, Varun and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team think through on a daily basis to build world class customer experiences.**Episode #273 Highlight Reel:**1. On a mission to connect product leaders with their customers2. Pioneering customer intelligence with AI 3. Understand your customers wants & needs 4. Creating actionable reporting to lift your CX & EX 5. VOC support to help grow your business Click here to learn more about Varun SharmaClick here to learn more about EnterpretHuge thanks to Varun for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & contact center space into the future. For all of our Apple & Spotify podcast listener friends, make sure you are following CXC & please leave a 5 star review so we can find new members of the "CX Nation". You know what would be even better?Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders!Want to see how your customer experience compares to the world's top-performing customer focused companies? Check out the CXC Healthzone, an intelligence platform that shares benchmarks & insights for how companies across the world are tackling The Four CX Pillars: Team, Tools, Process & Feedback & how they are building an AI-powered foundation for the future. Thanks to all of you for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

You don’t need to be the cheapest. Or the loudest. Or the most polished. What you do need? A business culture that reflects who you truly are—and communicates it clearly to your community. In this week’s episode, Stacey continues the Community Capital series with a powerful conversation on why your culture is your greatest marketing tool. Through real stories (hello, flash mobs and pull-up banners!), she unpacks how knowing what makes you unique can drive growth, build trust, and create raving fans without spending a cent on flashy advertising. You’ll learn: ✨ How Stacey’s values-driven culture helped her studio grow from zero to 100 students in one week✨ Why being “not like the others” helped her stand out during the height of Dance Moms culture✨ Practical ways to reflect your values through images, messaging, events, and collaborations✨ Why your ideal customer doesn’t care about perfection—they care about connection✨ How to turn your unique culture into a movement your community wants to be part of

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 203 Selling alcohol to teens, beef stick battles and big bust at self checkout.     ***please don't jump away there's more ctcs coming up nextBecome a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

The most dangerous number in customer experience isn't low—it's shiny. In this CX Pulse Check, we unpack why a single score can seduce teams into storytelling that investors love and customers don't feel, and we make a case for the harder, more honest work of proving value creation by cohort, not by kudos. With Rob Markey of Bain & Company and Harvard Business School, we discuss whether customer metrics predict growth or distract from it, and we separate real loyalty from repeat purchase.We go straight at the NPS debate: what the score can predict, where it fails, and how it becomes powerful only as part of a system that links feedback to actions that change renewal, cross-sell, referrals, and cost-to-serve. We talk airlines, captive markets, and the language games behind “loyalty” programs that purchase repetition without building emotional commitment. Then we get practical. You'll hear a little about how to read interaction telemetry for risk signals, and build models that translate service performance—wait times, abandon rates, repeat contacts—into forward revenue forecasts your CFO will respect.This is a great listen for leaders who want both heart and proof: real-time feedback to understand emotion and expectation shifts, behavioral data to see what customers actually do, and investor-ready visuals like tenure curves and revenue per customer by acquisition year. If you've ever wondered how to tell a CX story that earns budget because it earns returns, tune in to this conversation.If this resonates, follow the show, share it with your team, and leave a review wherever you listen to podcasts. Then send in a question you want us to tackle next at askJeannie.vip.About Rob MarkeyAdvisory Partner, Bain & CompanySenior Lecturer, Harvard Business SchoolRob Markey (https://robmarkey.com) is a Senior Lecturer at Harvard Business School and an advisory partner at Bain & Company. The creator of the Net Promoter System, he has spent more than three decades helping companies grow by earning customer loyalty and increasing the value of their customer relationships. He teaches Managing Service Operations in the MBA program at HBS and hosts the Customer Confidential podcast, where he speaks with leaders building customer-centric businesses.He is the co-author of The Ultimate Question 2.0 and a leading voice in the movement toward Customer Capitalism.Follow Rob on...LinkedIn: https://www.linkedin.com/in/robmarkey/Articles Mentioned:- The American Customer Satisfaction Index (ACSI): Quarter 3, 2025 - A Threat Potentially More Damaging Than the Great Recession (American Customer Satisfaction Index) -- https://theacsi.org/news-and-resources/press-releases/2025/11/13/press-release-national-acsi-q3-2025/- CoStar (CSGP) Q3 2025 Earnings Call Transcript (The Motley Fool) -- https://www.fool.com/earnings/call-transcripts/2025/10/28/costar-csgp-q3-2025-earnings-call-transcript/Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 203 Selling alcohol to teens, beef stick battles and big bust at self checkout.     ***please don't jump away there's more ctcs coming up nextBecome a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-like-it-s-live--4113802/support.

Axiom code SARAHK - AXIOM - https://axiomh2.com/ref/6/?wdr_coupon=SARAHKAlive Water Container - code sarahk - http://www.AliveWaters.Com/discount/SARAHK?redirect=%2F%3Fafmc%3DSARAHK%26utm_campaign%3DSARAHK%26utm_source%3Dleaddyno%26utm_medium%3Daffiliate%26utm_content%3D1aeUV Sterilizer - https://lvnta.com/lv_VyoqzWXBvhXCvrnXFbCurativa Bay - code SARAHK - https://www.curativabay.com/product/advanced-hypochlorous-skin-spray/?srsltid=AfmBOoqeCpeYdVvvX6lRXUGUh4waVDvMG6OCuDC3GSIroowTAz9AZ_Afhttps://www.canva.com/design/DAG3enQY27Y/qmqckeZ-oxgfegED_HVYAw/view?utm_content=DAG3enQY27Y&utm_campaign=designshare&utm_medium=link2&utm_source=uniquelinks&utlId=h32ada3adeaIn this episode of the Evolving Wellness Podcast hosted by Sarah Kleiner, we dive deep into the world of hydrogen therapy with guest Mateo. The discussion covers various aspects of hydrogen therapy, including its benefits, how to identify quality machines, usage in daily life, and personal experiences with its effectiveness.The video also addresses frequently asked questions about hydrogen inhalation and water, practical tips for maintaining hydrogen machines, and significant customer service insights. Timestamps below for easy navigation on specific topics covered.00:00 Introduction and Overview01:35 Hydrogen Therapy: Machines and Quality03:09 Personal Experiences with Hydrogen Therapy04:22 Benefits and Safety of Hydrogen Therapy05:51 Hydrogen Therapy for Autism and Mental Health14:28 Choosing the Right Hydrogen Machine18:37 Hydrogen Water: Stability and Testing27:01 Affordable Options for Hydrogen Therapy29:21 Exclusive Black Friday Sale Details29:37 Hydrogen Water Purification Explained30:35 Hydrogen Inhalation Machine Maintenance34:09 Hydrogen and Mold Detoxification40:04 Hydrogen's Impact on Mitochondria41:49 Hydrogen Therapy and Ozone IV43:23 Hydrogen Water Infusion Times45:25 Hydrogen Cannula Maintenance Tips47:37 Hydrogen Inhalation vs. Drinking Hydrogen Water50:15 Customer Service and Warranty Information53:17 International Shipping and Sales54:46 Final Thoughts and Contact InformationThis video is not medical advice & as a supporter to you and your health journey - I encourage you to monitor your labs and work with a professional!________________________________________Get all my free guides and product recommendations to get started on your journey!https://www.sarahkleinerwellness.com/all-free-resourcesCheck out all my courses to understand how to improve your mitochondrial health & experience long lasting health! (Use code PODCAST to save 10%) - https://www.sarahkleinerwellness.com/coursesSign up for my newsletter to get special offers in the future! -https://www.sarahkleinerwellness.com/contactFree Guide to Building your perfect quantum day (start here) -https://www.sarahkleinerwellness.com/opt-in-9d5f6918-77a8-40d7-bedf-93ca2ec8387fMy free product guide with all product recommendations and discount codes:https://www.canva.com/design/DAF7mlgZpJI/xVyE4tiQFEWJmh_Xwx8Kbw/view?utm_content=DAF7mlgZpJI&utm_campaign=designshare&utm_medium=link2&utm_source=uniquelinks&utlId=h0782b52987

Is your communication style a red flag?

JC Hudgison, Chief Building Official for the City of Tampa, Florida rejoined the podcast to discuss development, technology, and process improvement. He talked about how the City responded to and has been recovering from Hurricane Helene and Hurricane Milton in 2024. He shared how the City has worked to improve customer service through process improvement and how they are carefully integrate artificial intelligence into their plan review workflow. He also reflected on local government trends from the last 10 years. This episode was recorded from the 2025 ICMA Conference in Tampa, FL. Host: Ben Kittelson

In this episode, Michael welcomes Sam Goodner, a technology entrepreneur with deep roots in Switzerland and author of Like Clockwork. Their conversation explores how military principles of discipline, structure, and mission alignment can transform business operations and leadership effectiveness. Military Principles in Business Operations Sam explains how his military background influenced his approach to business, leading him to embed mission focus, accountability, and operational discipline across his organizations. Michael relates these principles to the modern workplace, emphasizing how veterans bring transferable skills like adaptability, teamwork, and strategic focus. Together, they discuss how clear objectives and consistent structure can enhance performance and prevent costly operational breakdowns. Enhancing Employee Onboarding Strategies Sam highlights the value of comprehensive onboarding through a “boot camp” model that ensures new hires align with company values and understand the organization's history, mission, and goals. Drawing from his experience at Catapult Systems, he explains how a 2–4 day onboarding program involving senior leadership created a strong sense of belonging and reduced turnover. Michael reinforces the idea that intentional onboarding fosters loyalty and builds resilient organizational cultures that withstand growth and change. Leadership in the IT Industry Both Sam and Michael share stories from their experiences in the IT industry, reflecting on how strong leadership and people-first cultures drive long-term success. Michael recalls his early experiences at a dot-com startup and the impact of global hiring through the H-1B visa program. Sam adds that one of his greatest rewards has been seeing former employees succeed and maintain lasting friendships—a testament to positive leadership's enduring impact. Customer Service Excellence and the 60 Golden Rules Sam recounts developing the “60 Golden Rules of Customer Service” while leading Catapult Systems. These principles were designed to guide new employees through common challenges and establish high standards across departments. Compiled into a handbook, the rules became a foundational tool for maintaining consistent customer excellence. Sam's book, Like Clockwork, expands on these principles and includes the 60 Golden Rules as an appendix. The book is available on Amazon for readers interested in applying military precision and structured thinking to their own business practices. Closing Reflection: Michael and Sam close the conversation by reaffirming that success in business often depends on discipline, clear communication, and consistent values—principles that remain timeless whether on the battlefield or in the boardroom. Listen to more conversations on leadership, resilience, and organizational excellence at BreakfastLeadership.com/blog.   Like Clockwork: Run Your Business with Swiss Army Precision Ever wish your business could run like a finely tuned Swiss timepiece — predictable, precise, and profitable, even when you're not in the room? In Like Clockwork, serial entrepreneur and former Swiss Army officer Sam Goodner shares the exact systems and strategies that helped him scale multimillion-dollar companies and lead them to lasting success. Drawing on lessons from both the boardroom and the elite Swiss Mountain Grenadiers, Sam shows leaders how to replace chaos with clarity, align teams with purpose, and build processes that keep your business thriving year after year. From operational excellence to leadership discipline, Sam delivers a masterclass in creating organizations that run smoothly, scale effectively, and outlast any single leader's tenure. Sam Goodner is no stranger to high stakes and high performance. As founder of Catapult Systems, he turned it into the world's leading Microsoft Systems Integrator. Later, he helped scale FlashParking into the largest parking technology company globally. A Swiss-American dual citizen, angel investor, and mentor, Sam now dedicates his time to guiding the next generation of entrepreneurs at SamGoodner.com. If you're a business owner, executive, or aspiring leader ready to trade unpredictability for precision, this episode is your blueprint.

Welcome back to the show. I appreciate you being here. As we head into Thanksgiving, I want to talk about something that can transform your motivation, your mindset, and your go to market strategy. That thing is gratitude.Gratitude is more than a feeling. It is energy. It is fuel. It is a tool you can use to execute at a higher level. When you apply gratitude with intention, you unlock clarity, momentum, and positive action.Today, I want to share how gratitude can help you stay motivated, how it can help you get unstuck, and how it can improve the way you serve your customers. Let's get started.⸻Gratitude as FuelGratitude shifts your focus. When you feel grateful, you stop thinking about what you lack. You start noticing everything you already have. That shift builds momentum. It creates internal power that drives your next move.When you feel tired or stuck, pause for a moment and ask yourself a few questions:What am I thankful for right now?Who in my life gives me strength?What opportunities do I have that I might be overlooking?Every time you return to these questions, your mindset resets. You move from limitation to possibility. You stop spiraling and start executing.⸻Gratitude Creates MotivationGratitude protects you from burnout. It keeps your energy focused on progress. When you look for what is working, your brain becomes more solution oriented. You begin to believe again. You remember that the next call matters. The next conversation matters. The next customer matters.When gratitude becomes a habit, your motivation becomes more consistent. You show up stronger. You think more clearly. And your team feels that energy too. People want to work with someone who radiates belief and positivity.⸻Gratitude and Customer ObsessionGratitude makes you care deeply about the people you serve. When you build from gratitude, you do not see your customers as numbers. You see them as partners who trust you.This mindset creates a powerful advantage in your go to market strategy.A grateful business becomes a customer obsessed business.You start asking new questions:What pain are they experiencing?What friction can I remove for them?What outcome can I help them achieve faster?How can I make their day easier right now?Gratitude turns selling into serving. And serving always wins.⸻Using Gratitude to Break Through StagnationEveryone experiences moments where they feel stuck. That is normal. But here is the truth. You cannot feel stuck and grateful at the same time. These two states cannot exist together.So the next time you feel stuck, do something simple. Write down ten things you are grateful for. Include people. Include lessons. Include challenges. Include anything that has shaped you.You will feel your energy shift. You will feel clarity return. Gratitude opens the door. Action takes you through it. And momentum carries you forward.⸻Thanksgiving MessageBefore we close, I want to say thank you. Thank you for listening. Thank you for your support. Thank you for following along on this journey over the years.I am truly grateful for you. Your time. Your trust. Your belief. Your commitment.None of this happens without you.I hope you and your loved ones have a great Thanksgiving filled with joy, connection, and rest. Remember what you are grateful for. Let that gratitude guide your decisions and your actions in the weeks ahead.Thank you again for being here. Keep going. Keep serving. Keep selling. Keep believing.Happy Thanksgiving.

Focus on the Right Number and You Will Watch Your Business Success! What if I told you there's a better way to succeed than chasing goals you never hit? This week on A New Direction, I'm sitting down with Wall Street Journal and USA Today Best-Selling Author Lee Benson, and we're diving into his powerful book Your Most Important Number. Lee's going to show us why traditional goal setting often falls flat—and how focusing on one transformational number can simplify your strategy, elevate your performance, and change the way you lead and live. If you've ever felt stuck or overloaded, this conversation will bring the clarity and direction you've been searching for. Lee's developed the MIND Methodology—Most Important Number + Drivers—a framework that's helping organizations around the world cut the clutter and dial in on what really matters. We'll dig into how you can find your most important number, align your people around it, and track progress in a way that builds confidence and momentum. It's practical. It's proven. And you'll be able to use it the second the show ends. But you know me—I'm always about the human side. And that's what makes Lee's approach so powerful. This isn't just about data or performance metrics. It's about people, purpose, unity, and ownership. When you focus on the right number, you create a culture where everyone knows what winning looks like—and how to move the needle together. That's when progress becomes a habit instead of a hope. This episode will show you The 1 Number That Changes Everything. Because once you know your most important number, you stop chasing random goals… and start achieving what truly matters. Lee Benson's book, "Your Most Important Number" is a brilliantly, logical, practical guide to helping any business of any size and any leader no matter the level achieve more as entire company and individually. So often we read or hear people talk about goal setting.  "We have to set goals!" They will shout.  And experts from all different parts of the business world will say "set goals" if you want to achieve more success. Well, that sounds good in theory, but the fact is this, no matter how SMART you make them it's not working! Your company is not getting all that much better if it all because you do them, and here is the fact:  Setting goals are not motivating anyone! There has got to be another way!  And there is! Lee Benson's MIND (Most Important Number and Drivers).  Wow!  Talk about eye opening.  When leadership comes to the conclusion of what their MIN (Most Important Number) is, and then each area of the business determine what their MIN is that is connected to the overall MIN, and then each person knows what they need to deliver in terms of behavior to add value to the MIN.  Bam!  It's a huge win! The book is complete with an appendix that will start walking you through the how to...get the book...read it, absorb it, put it into practice, it has worked for so many businesses which he gives examples of it will work for your business too. By the way, he even offers freebies to get yourself started.  Just go to www.etw.com/tools  it's all right there. And get your copy of Your Most Important Number by clicking here! Please reach out and thank the financial sponsors of A New Direction: Enhance Your Audiobook Experience with Zoundy! If you're an author or narrator looking to produce high-quality audiobooks with ease, Zoundy is the ultimate tool you need. Designed specifically for audiobook creation, Zoundy delivers crystal-clear sound, seamless editing capabilities, and professional-grade production tools—all in one intuitive platform. Whether you're recording your own book or refining your narration, Zoundy ensures every word is heard with perfection. And here's the best part: As a listener of A New Direction, you get an exclusive deal! Head over to zoundy.com/jay and use the code JAY25 at checkout to unlock special savings on your audiobook production. Don't settle for anything less than studio-quality sound—power up your audiobook journey today with Zoundy! And… Linda Craft Team, REALTORS, for  more than 40 years they have been known as the “Legends of Customer Service”. They don't say it...their clients do.  Why? It's a culture that developed for more than 40 years that focuses on the client experience first. It's not about selling or buying a home, Linda recognized that it was a place where dreams were realized and memories would be made...and that makes more than a transaction, and that is why Linda created a client first culture where before, during and after your experience you have a partner that will help you for the rest of your life. They have helped people from all over the world find the right professional to sell or buy their home. And if you are located in the greater Raleigh Research Triangle Park (RTP) area stop in and get a FREE bottle of water and learn how they can help you. There are No Business Problems… Only Personal Problems that Infect Your Business Are you ready to break through barriers, build unstoppable resilience, and create the success you've always envisioned? I'm Here to Help You do exactly that. Whether you want to strengthen your mindset, develop unshakable resilience, grow your business, or take control of your life, our coaching programs are built to ignite transformation. Through personalized strategies, actionable insights, and unwavering support, we empower you to step boldly into your next level of success. Life and business throw challenges our way, but resilience is the key to thriving—not just surviving. As a mindset, resilience, business, and life coach, I help you develop the habits and mental strength that turn obstacles into opportunities. My coaching dives deep into the proven strategies that high achievers use to stay focused, driven, and unshaken, no matter what comes their way. Success isn't about avoiding failure—it's about learning how to rise stronger every time. Whether you're an entrepreneur looking to scale, a leader aiming to inspire, or someone simply ready to take back control of your life, my coaching meets you where you are and accelerates your growth. With expert guidance, a results-driven approach, and a focus on real transformation, I help you redefine what's possible and turn your ambitions into reality. You don't have to figure it all out alone—together, we'll create a roadmap that aligns with your goals and fuels your passion. It's time to step into your greatness. Are you ready to power up your mindset, resilience, business, and life? Let's get to work. Visit coachingmavericks.com to learn more and take the first step toward the life you deserve. Hey book lovers!  Would you rather read or listen to a book?  Well, here is your chance to listen to books and a FREE 30-day trial. I use Audible and I love it!  I believe you will too. Now you can get your FREE 30-day trial and other discounts by using going to www.audibletrial.com/AND

Get your "Try Hard" T-shirt!  Subscribe on Patreon to get an extra episode every week! Listen on YouTube! Andy on Instagram - andy.e.605 Jeff on Instagram - jeff_the_monster_king MW Aktiv Wear - mw_aktiv_wear Not Another Shooting Show on Reddit

In this episode of the Make Trades Great Again podcast, Eric and Andy discuss various challenges faced in the HVAC industry, including customer expectations, the importance of technology in service management, and the frustrations that arise from customer interactions. They share personal anecdotes about job bids, gas connections, and the impact of customer attitudes on their business. The conversation emphasizes the need for clear communication and the role of technology in improving service delivery, while also inviting listener feedback to enhance future episodes.Send us a textSend us your feedback or topic ideas over on our social channels!Eric Aune @mechanicalhub Andy Mickelson @mick_plumbNewsletter sign up: https://bit.ly/MH_email

Welcome to this cozy ASMR library where I will help you check out your books today. I hope you enjoy the soft spoken customer service chit chat, creamy and thocky keyboard typing, book sounds, and writing sounds. Enjoy!

Last week we took a look at the original Disney Magic Cruise ship and shared our four night experience from Port Canaveral to San Juan, Puerto Rico. Day 3 of that experience was visiting Disney Lookout Cay at Lighthouse Point. There is so much to talk about here that I chose to use it as a separate podcast. We had a review from David Zanolla last year, but everything at that time was brand new and really just getting underway. This was an opportunity to see it about a year and a half later, and for me, I was surprised by how much our family really enjoyed this. From arrival to the beach; from lunch to Junkanoo, we'll share it all. And we'll talk a little about how it compares to my vacation from my vacation home--Disney's Castaway Cay. Join us as we visit and review Disney Lookout Cay at Lighthouse Point. ____________________________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

In this episode, Stacey kicks off a powerful new series exploring community capital—the often-overlooked secret to sustainable growth, standout branding, and team alignment. Using real-life lessons from both her own business and her husband’s franchise journey, Stacey dives into how building a values-aligned, community-focused culture can bring in customers, keep your team engaged, and make your brand truly unforgettable. You’ll learn: ✨ Why your culture is not an afterthought—it’s a strategic asset✨ How community engagement builds trust, loyalty, and long-term profitability✨ The difference between being in your community and being visible in your community✨ Why creating connection matters just as much as products or pricing✨ How to take one small step this week to invest in your community (and boost your brand) This episode is packed with insights for small business owners, franchisees, and team leaders who want to build a business that’s not just successful, but deeply rooted in connection and purpose.

How do you turn a 150-year-old industrial giant into an agile, AI-first organization?=======Please support our sponsor Emeritus:Explore executive education programs from Emeritus, in collaboration with top universities: https://cxotalk.partner.emeritus.org/=======For Hexion CEO Michael Lefenfeld, the answer isn't just about technology, but about culture, safety, and rethinking value. In episode 901 of CXOTalk, Lefenfeld details his strategy for integrating AI across every level of a billion-dollar manufacturing enterprise, from the R&D lab to the factory floor.Michael Krigsman and Michael Lefenfeld discuss the practical realities of moving beyond "pilot purgatory." They dive into how to manage workforce anxiety (the "carrot vs. stick" approach), leverage Private Equity for long-term innovation, and maintain strict safety guardrails while moving fast.If you are a leader navigating the complexities of digital transformation, this interview offers a concrete roadmap for driving growth without sacrificing your company's heritage.

Elena’s WiFi has been down for five days, but nothing prepares her for the series of wild “customer service reps” she gets bounced between. From parakeet facts to accidental upsells and total confusion, this chaotic call spirals fast until a shocking reveal flips everything upside down. The wildest, most hilarious prank call podcast from The Jubal Show! Join Jubal Fresh as he masterminds the funniest and most outrageous phone pranks, catching unsuspecting victims off guard with his quick wit, absurd scenarios, and unmatched comedic timing. Whether he's posing as an over-the-top customer service rep, a clueless boss, or an eccentric neighbor, no call is safe from his unpredictable humor. Get ready to laugh out loud and cringe in the best way possible! New episodes drop every weekday—tune in and let the prank wars begin!➡︎ Submit your Jubal Phone Prank - https://thejubalshow.com This is just a tiny piece of The Jubal Show. You can find every podcast we have, including the full show every weekday right here…➡︎ https://thejubalshow.com/podcasts The Jubal Show is everywhere, and also these places: Website ➡︎ https://thejubalshow.com Instagram ➡︎ https://instagram.com/thejubalshow X/Twitter ➡︎ https://twitter.com/thejubalshow Tiktok ➡︎ https://www.tiktok.com/@the.jubal.show Facebook ➡︎ https://facebook.com/thejubalshow YouTube ➡︎ https://www.youtube.com/@JubalFresh Support the show: https://the-jubal-show.beehiiv.com/subscribeSee omnystudio.com/listener for privacy information.

My guest is Matt Abrahams, lecturer at Stanford Graduate School of Business and a world expert in communication and public speaking. He explains how to speak with clarity and confidence and how to be more authentic in your communication in all settings: public, work, relationships, etc. He shares how to eliminate filler words ("umm"-ing), how to overcome stage fright and how to structure messages in a way that makes audiences remember the information. He also shares how to recover gracefully if you "blank out" on stage and simple drills and frameworks that dramatically improve spontaneity, storytelling and overall communication effectiveness. People of all ages and communication styles will benefit from the practical, evidence-supported protocols Matt shares to help you communicate with greater confidence and impact. Read the episode show notes at hubermanlab.com. Pre-order Andrew's book Protocols: https://go.hubermanlab.com/protocols Thank you to our sponsors AGZ by AG1: https://drinkagz.com/huberman Eight Sleep: https://eightsleep.com/huberman BetterHelp: https://betterhelp.com/huberman Joovv: https://joovv.com/huberman Mateina: https://drinkmateina.com/pages/store-locator Function: https://functionhealth.com/huberman Timestamps (0:00) Matt Abrahams (3:21) Public Speaking Fear, Status; Speech Delivery (5:36) Speech, Connection, Credibility; Authenticity (9:05) Monitoring, Self-Judgement; Memorization, Tool: Object Relabeling Exercise (13:13) Sponsors: Eight Sleep & BetterHelp (15:40) Cadence & Speech Patterns; Lego Manuals, Storytelling & Emotion (19:18) Visual vs Audio Content, Length, Detail (23:19) Understanding Audience's Needs, Tool: Recon – Reflection – Research (24:25) Judgement in Communication, Heuristics (27:33) Questions, Responding to the Audience, Tool: Structuring Information (31:34) Feedback & Observation; Tools: Three-Pass Speech Review; Communication Reflection Journal (39:09) Movement, Stage Fright, Content Expertise (42:54) Sponsors: AGZ by AG1 & Joovv (45:34) Multi-Generation Communication Styles & Trust; Curiosity, Conversation Turns (50:32) Linear vs Non-Linear Speech, Tool: Tour Guide Expectations (53:21) Develop Communication Skills, Audience Size, Tools: Distancing; Practicing (1:01:43) Tool: Improv & Agility; Great Communication Examples; Divided Attention (1:09:36) One-on-One Communication vs Public Speaking (1:11:00) Sponsor: Mateína (1:12:00) Neurodiversity, Introverts, Communication Styles; Writing & Editing (1:16:30) Calculating Risk, Tool: Violating Expectations & Engaging Audience (1:21:20) Authenticity, Strengths, Growth & Improv (1:23:23) Damage Control, Tools: Avoid Blanking Out; Contingency Planning, Silence (1:30:32) Nerves, Tool: Breathwork; Spontaneous Communication; Beta-Blockers (1:34:29) Communication Hygiene, Caffeine, Tools: NSDR/Yoga Nidra; Vestibular System & Sleep (1:40:08) Conversation Before Speaking; Delivering Engaging Speeches (1:42:56) Sponsor: Function (1:44:43) Anticipation, Tool: Introduce Yourself; Connect to Environment, Phones (1:51:30) Customer Service & Kids Jobs; Tool: Role Model Communication; COVID Pandemic (1:56:04) Quiet But Not Shy, Extroverts; Social Media Presence (2:00:25) Martial Arts, Sport, Running, Presence & Connection (2:04:16) Apologizing; Communication Across Accents & Cultures (2:07:36) Interruptions, Tools: Paraphrasing; Speech Preparation (2:10:57) Public Speaking Fear, Tool: Envision Positive Outcome; Arguments & Mediation (2:13:19) Omit Filler Words, Tool: Landing Phrases; Time & Storytelling (2:16:52) Asking For a Raise; Poor Communicators & Curiosity; Memorization (2:19:49) Pre-Talk Anxiety Management; Acknowledgements (2:23:47) Zero-Cost Support, YouTube, Spotify & Apple Follow, Reviews & Feedback, Sponsors, Protocols Book, Social Media, Neural Network Newsletter Disclaimer & Disclosures Learn more about your ad choices. Visit megaphone.fm/adchoices