Podcasts about Customer service

"If you want great customer service, you need to start by defining what great looks like." Episode Chapters [00:01:12] A Customer Service Challenge in Local Government [00:03:01] Creating Standards for Every Customer Interaction [00:05:25] How Leaders Build a Service-Focused Culture [00:08:23] Learning from Customer Frustration [00:10:08] Defining the Perfect Day for Your Customer Great customer service doesn't happen by accident. It begins with clear expectations. In this episode, Lee Cockerell answers a listener's question about improving customer service in local government and explains why every organization needs clearly defined service standards. From answering the phone to greeting customers, Lee shares how consistent expectations, daily reinforcement, and strong leadership create a culture where exceptional service becomes the norm. Read my blog for more from this episode.  Resources CockerellStore.com The Cockerell Academy About Lee Cockerell Mainstreet Leader Jody Maberry Travel Guidance Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships.  Keeping my team motivated in an age of constant connections.  Each guest has chosen to stop their day to visit our location.  Episode 231 Martial artists breaking ancient rules, M&M has new flavors and should a child be allowed to drink zero percent alcohol? Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

节目简介｜Episode Description｜エピソード紹介中文这次回国，我买了一张新床垫。借着这次经历，和大家聊聊在中国买家具的一些体验，以及中国和美国在服务上的一些不同。EnglishDuring my trip back to China, I bought a new mattress. In this episode, I share the experience and talk about some differences in customer service between China and the U.S.日本語今回の帰国中に新しいベッドマットを買いました。その体験を通して、中国で家具を買うときのことや、中国とアメリカのサービスの違いについてお話しします。 Useful Expressions• 可想而知 (kě xiǎng ér zhī) — as you can imagine• 直奔 (zhí bèn) — head straight for• 映入眼帘 (yìng rù yǎn lián) — come into view• 合美金 (hé měi jīn) — equivalent to about … USD• 包 (bāo) — be included / be covered• 人家 (rén jiā) — they / the other person (colloquial)#mattress #CustomerService #床垫 #中国客服 #中国生活 Photo by Zulian Firmansyah on UnsplashSend us Fan MailSupport the show如果您喜欢我的播客，欢迎通过下方方式表达您的支持。您的支持对我来说是巨大的鼓励。但无论如何，我都很感激有您作为听众。能够每周与您分享几分钟的时光，对我来说是莫大的荣幸。❤️If you enjoy my podcast, you're welcome to show your support through the options below. Your support means a great deal to me and is a huge source of encouragement. But no matter what, I'm truly grateful to have you as a listener. It's an honor to share a few minutes with you each week!❤️ ☕

In this episode, Buddy and Ross delve into a real customer service scenario involving a return, miscommunication, and the importance of understanding customer expectations. They explore how transparency, context, and principled decision-making can impact business relationships. They explore issues like product compatibility, return policies, and how to handle potential scams, emphasizing transparency and community connection. In this episode, Buddy and Ross explore the importance of genuine generosity in business, the challenges of supporting multiple organizations, and the lessons learned from engine rebuilds and product quality issues. They share personal stories and insights on maintaining integrity, focus, and community engagement.     We would like to thank those who support this podcast. Special thanks to Double U Hunting Supply for sponsoring this episode. www.dusupply.comhttps://www.youtube.com/@DoubleUHuntingSupply/podcasts

Today, in our ongoing series for systemizing your entire restaurant for success, we are going to implement how to systemize your customer service from our restaurant systems blueprint–which means that I'm going to provide you with an actual 10-step customer service system to ensure that your guests are taken care of 100% of the time. We're talking from the time they walk through the door until the moment they leave, and it's an easy step-by-step process that your employees can follow with no ambiguity which means it's also easy for you to train.  This podcast originated as a YouTube video on@TheRealBarman channel.▶ CHECK OUT ALL OF MY KICK-ASS RESOURCES GO HERE:https://restaurantpatrol.net/resources FREE Book: Bar Profit Maximizers [Run Your Bar My Way] - GET.BOOK.NOWSend us Fan MailDave Allredhttps://therealbarman.com/https://www.barpatrol.net/https://restaurantpatrol.net/YouTube Channel Dave Allred, TheRealBarman

Living in a very touristy area you would think that we would have good customer service so people keep coming back. Well we found a list that ranks the top cities in the United States for customer service and San Diego was very well regarded! It's time for Throwback Trivia! This week is a ladies game, Sky taking on Emily! Today is Will Ferrell's 59th birthday and we found a list that ranked the funniest comedians of ALL TIME!See omnystudio.com/listener for privacy information.

What if the biggest barrier to better customer service isn't how quickly employees work, but how much time they lose coordinating with everyone else? In this episode of Tech Talks Daily, I speak with Kevin Yang, Head of AI at Front, about why customer conversations are becoming a valuable source of business intelligence, how AI can improve work across entire teams rather than simply making individuals faster, and the hidden coordination costs affecting customer operations. Kevin brings a unique perspective to the conversation. Before joining Front following its acquisition of his AI voice-of-customer company, Syllable, he spent 15 years as an entrepreneur. While building an office food delivery business, he experienced firsthand how customer conversations could reveal problems that traditional surveys and dashboards failed to identify. By analyzing customer feedback at scale, his team could connect specific issues directly to retention, account growth, and referrals. Today, AI makes it possible for companies to analyze enormous volumes of customer conversations and turn unstructured feedback into intelligence that can inform decisions across product development, sales, marketing, and customer success. Kevin shares how Front analyzes conversations to understand why deals are lost, why customers leave, and which topics are associated with higher sales conversion rates. The result is a feedback loop that helps companies direct product investment toward problems customers genuinely care about while giving sales and marketing teams a clearer understanding of the conversations that influence buying decisions. But the episode also challenges the assumption that giving every employee an AI assistant will transform productivity. Front's Coordination Tax research found that teams can spend almost three hours coordinating work for every hour spent solving customer problems. When a single customer request requires input from sales, finance, support, operations, or external systems, employees can lose time to emails, Slack messages, meetings, handoffs, and information searches. Kevin explains why making one person faster does little to solve this problem if the rest of the workflow remains fragmented. The bigger opportunity is to use AI across end-to-end processes, automatically handling research and analysis while allowing people to concentrate on work requiring judgment, empathy, relationships, and human decision-making. We also discuss the growing use of AI agents in customer operations and why governance becomes harder as companies move from experimenting with one agent to managing many. Kevin outlines the need to measure whether agents follow processes correctly, understand customer satisfaction, identify where failures occur, and continuously improve the knowledge and guidance available to AI systems. For business and technology leaders considering where to apply AI, Kevin offers a practical starting point. Map the work your teams perform into three categories: tasks AI can automate, tasks AI can support with human review, and tasks that should remain human. This helps companies focus investment where AI performs well rather than forcing automation into customer interactions that depend on empathy, context, and relationships. For anyone responsible for customer experience, AI strategy, operations, or digital transformation, this conversation provides practical ideas for turning customer conversations into business intelligence, reducing coordination friction, designing better workflows, and introducing AI agents with greater visibility and oversight. The opportunity is not simply to make individuals work faster. It is to redesign how work moves across the organization so employees spend less time coordinating and more time solving the problems that matter to customers.

I'm way overdue for reviewing Rock 'n' Roller Coaster Starring the Muppets--there's several reasons for that, but I'm excited to share my thoughts on this remake--not just for the coaster but for the muppets in the park. And that's not all that's going on at Disney's Hollywood Studios. Monsters Inc. is in big build mode--everything in scaffolding and iron girders going vertical. We'll talk about the approach to this land. And then I share my emotional impressions of the new Magic of Disney Animation courtyard, which now has an opening date of September 14th, 2026. All this and more, plus a really good churro makes what's happening at this park really exciting. Join us for this Muppets Rock & Roller Coaster Review, Monsters Inc. buildout & Magic of Disney Animation Opening Date. Be sure to check out my latest endeavor, Disneyland Insights: Inspiration, Ideas & Magic for You and Your Organization. __________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. _______________________________________________________ Check out Zanolla Travel to book your next vacation!  David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!  

Living in a very touristy area you would think that we would have good customer service so people keep coming back. Well we found a list that ranks the top cities in the United States for customer service and San Diego was very well regarded! It's time for Throwback Trivia! This week is a ladies game, Sky taking on Emily! Today is Will Ferrell's 59th birthday and we found a list that ranked the funniest comedians of ALL TIME!See omnystudio.com/listener for privacy information.

In this episode, Amas Tenumah and Bob Furniss explore the evolving landscape of customer service, tiered service models, and the role of technology in delivering personalized experiences. They discuss how companies can strategically implement paid and differentiated service levels to enhance customer satisfaction and operational efficiency. takeawaysCompanies should consider tiered service models to meet diverse customer needs.Charging for premium support can recoup costs and improve service quality.Operational execution of tiered support requires careful planning and training.Technology enables effective routing and personalized service levels.Customer expectations vary based on loyalty and payment for support.Chapters00:00 Introduction and casual chat about sports4222:10:50 Pivot to service: Should companies charge for attended support?6972:11:09 Examples of tiered service in airlines and hospitality9388:51:23 Consumer perspective on paying for better service11916:38:11 Operational challenges of implementing tiered support15472:11:43 Technology solutions for differentiated customer routing215277:45:28 Historical context of tiered service in business227499:58:49 Recommendations for adopting tiered service models279166:39:06 Operational considerations and workforce planning353611:06:28 Ensuring customer satisfaction and avoiding queue degradation375277:46:37 Closing remarks and World Cup discussion

The provided texts examine the evolving landscape of artificial intelligence in business, focusing on the critical intersection of quality control, risk management, and regulatory compliance. One primary source details how ecommerce brands combat AI hallucinations through multi-layered architectures that prioritize human escalation and strict data grounding over mere language model capabilities. Another source outlines the complex regulatory environment of 2026, emphasizing that organizations must govern the sensitive data AI accesses rather than just the models themselves to meet legal obligations. Together, these excerpts highlight the dangers of "shadow AI" and the necessity of technical safeguards like authenticated access and tamper-evident audit trails. Ultimately, the sources advocate for a shift from experimental adoption to a defensible governance framework that protects both brand reputation and consumer privacy.

Cat Robson-Scarborough picked up eight awards in her first year of business. But she is not afraid to say that not all awards are worthy of the title. Cat, co-founder of Your Man With a Van, joins Debbie to share how she went from retail leadership to building one of the UK's fastest growing removal franchises, now sixty six branches strong. Our guest shares her honest take on business awards, not all of it positive. She explains why she and her husband Dan ditched their franchise consultant to build a fairer model, with low entry fees, rolling monthly contracts and no punishing commission structures. Cat also talks candidly about the courage it took to go against industry norms, the challenges of scaling quickly, and why she stepped away from the property network she founded to focus on the franchise. Finally, we hear about her new podcasting venture, and how AI is being implemented while staying mindful of its wider social impact. About Cat Cat is Co-Founder and Franchise Director of Your Man With a Van, a multi-award winning national removals franchise. Cat has grown the network to 65 branches in just over two years with her husband Dan.  Recently named "Entrepreneur of the Year" at the Global Woman Awards and a genuine trailblazer in ethical franchising, she's building something the industry doesn't see often: a model where the harder you work, the more you keep. Cat has spent her career understanding what genuine customer trust looks like and, just as importantly, how to protect it when a business grows. As UK Director of Retail and Customer Services at Orvis, with experience across some of Britain's most respected consumer brands, she has also won awards at almost every organisation she has worked for. # She knew when she met Dan, his was a business that had earned his customers' trust. Together, they asked a simple question. Why couldn't every town in the UK have this? That question became the Your Man With A Van franchise. Cat is on a mission to help others achieve their business dreams whilst creating fair and equitable opportunities.      {2:35} Cat's journey to founding Your Man With a Van. {4:47} The philosophy behind franchising fairly. {8:43} Using research and experience to create a franchise their way. {10:59} Cat's franchisee awards and using socials for recognition. {13:47} The biggest challenges along the way. {15:58} Building the UK Property Network. {19:45} Cat's experience of business awards and how it's impacted her business. {22:25} The MBN 'Now What' Podcast. {24:30} Plans for the next couple of years. {26:57} Implementing AI in a human way. {33:28} Keeping drivers safe through appropriate working practices. {35:09} The pressure on franchisees to develop their businesses. {35:58} Cat's big tip for franchising.   Connect with Debbie at: https://thebusinessawardsshow.co.uk                                         https://bestsmeawards.co.uk/                                        Connect with Cat:  https://yourmanwithavan.com/                                https://catrobsonscarborough.com/ LinkedIn:  https://www.linkedin.com/company/yourmanwithavan/ Facebook: https://www.facebook.com/YourManWithAVan/ Instagram:  https://www.instagram.com/yourmanwithavan YouTube: https://www.youtube.com/@yourmanwithavanfranchise The MBN Pod Now What?: https://open.spotify.com/show/3XpfdItmk7oaIMauu3xZIx

Send us Fan MailAmazon FBA vs FBM affects shipping costs, Prime access, Buy Box chances, customer service, and profit. This video breaks down 10 reasons many Amazon sellers choose FBA, the cases where FBM can make more sense, and why using both may be the best setup. Watch until the end to see which fulfillment method fits each type of product and business.Still unsure whether FBA, FBM, or both is the right fit? Book a call with a My Amazon Guy expert for help choosing the best setup for the business. https://bit.ly/4jMZtxu #AmazonFBA #AmazonSeller #AmazonBusiness #Ecommerce #AmazonTipsWant free resources? Dowload our Free Amazon guides here:Amazon Receiving Delay Guide: https://hubs.ly/Q04cdD4c0Amazon Catalog Spring Cleaning: https://hubs.ly/Q046BVfp0Amazon Proft Margin Defense 2026: https://hubs.ly/Q042trRH0Amazon SEO Toolkit 2026: https://bit.ly/4oC2ClTAmazon Seller Strategy Report 2026: https://bit.ly/3YN1RME2026 Ecommerce Website & SEO Readiness Checklist: https://hubs.ly/Q04btghf0Amazon 2026 PPC guide: https://bit.ly/4lF0OYXTimestamps0:00 Amazon FBA vs FBM: Which is better for sellers? 0:17 Why the Prime Badge is the #1 reason to use FBA 0:54 FBA Buy Box Advantage and Featured Offer changes 1:44 How Amazon FBA handles Customer Service for you 2:42 FBA Shipping Times and inventory dispersion benefits 3:27 Using Multi-Channel Fulfillment (MCF) for Shopify & TikTok 4:32 Scaling your Amazon business with FBA logistics 5:30 Comparing FBA vs FBM Shipping Costs at scale 6:55 Why the Prime Badge is critical for Amazon Mobile buyers 8:11 How FBA removes business growth obstacles 9:34 The Amazon Trust Factor: Why customers prefer Prime 10:44 When to use FBM: Oversized and bulky products 11:39 FBM for slow-moving and fragile inventory 13:14 Strategy for sellers with large fulfillment networks 14:05 The Dual-Front System: Using FBA and FBM together-----------------------------------------------------------------------------------------Follow us:LinkedIn: https://www.linkedin.com/company/28605816/Instagram: https://www.instagram.com/stevenpopemag/Pinterest: https://www.pinterest.com/myamazonguys/Twitter: https://twitter.com/myamazonguySubscribe to the My Amazon Guy podcast: https://podcast.myamazonguy.comApple Podcast: https://podcasts.apple.com/us/podcast/my-amazon-guy/id1501974229Spotify: https://open.spotify.com/show/4A5ASHGGfr6s4wWNQIqyVwSupport the show

Consistency sounds boring until you realize it's the fastest path to trust and the easiest way to spot what's broken. In this CX Pulse Check episode, Jeannie Walters is joined by Nick Westergaard, host of the On Brand podcast and author of Brand Now and Get Scrappy, to look at what actually moves the needle in customer experience (CX) and brand building when attention is scarce and expectations are high.We dig into why major brands point to reliable basics as the key to their turnarounds: better training, smoother checkout, smarter inventory, and fewer “almost good enough” moments. Nick shares a simple mental model for this kind of work: stop chasing one huge “wow” and start raising the floor everywhere. When customers know what to expect, they don't just come back, they give you more grace when something goes wrong.Then we zoom in on neuroscience and cognitive load, the hidden force behind friction. Customers live in constant partial attention, and every extra step, confusing choice, or unnecessary question drains their mental energy. We talk about why simplification often beats adding features, how AI customer service earned distrust through bad early experiences, and what it takes to use automation without getting in the way.We close with brand storytelling and cultural moments, including what we can learn from campaigns that hit at the right time and why even a small change like a Spotify icon can spark big feelings in a deeply personal product. If you want a sharper CX strategy, better customer journey design, and a clearer brand experience, hit play, subscribe, and share this with someone who owns a form, a flow, or a brand decision. If you have a question for the podcast, leave a message at askjeannie.vip.About Nick WestergaardNick Westergaard (https://www.nickwestergaard.com/) is an author, educator, and speaker. He's spent his career building standout brands at organizations of all sizes—from small businesses to Fortune 500 companies to President Obama's Jobs Council. Nick teaches at the University of Iowa's Tippie College of Business, where he leads the Story Lab program. He's the author of the books Brand Now and Get Scrappy, a contributor to the Harvard Business Review, host of the popular On Brand podcast, and a Moth StorySLAM Champion. An in-demand keynote speaker at conferences throughout the world, his work helps those struggling to stand out in our crowded, distracted world.Follow Nick on LinkedIn: http://www.linkedin.com/in/nickwestergaard Follow Nick's Podcast – On Brand - https://www.nickwestergaard.com/on-brand-podcast/ Follow Nick on Instagram - https://instagram.com/nickwestergaard Articles Mentioned:- Why 3 major brands see a consistent experience as key to their turnarounds (CX Dive) -- https://www.customerexperiencedive.com/news/3-major-brands-consistency-key-turnaround-efforts/822944/- Rethinking CX: The role neuroscience plays in developing the customer experience (Retail Customer Experience) -- https://www.retailcustomerexperience.com/blogs/rethinking-cx-the-role-neuroscience-plays-in-developing-the-customer-experience/- Every Brand Has a Story to Tell — CMOs Decide How and When to Tell It (Variety) -- https://variety.com/2026/biz/news/walmart-cmo-nfl-spotify-loreal-cannes-lions-variety-1236788926/Resources Mentioned:Order your copy of Experience Is Everything -- http://experienceiseverythingbook.comExperience Investigators Website -- https://experienceinvestigators.comEnjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact.Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships.  Keeping my team motivated in an age of constant connections.  Each guest has chosen to stop their day to visit our location.  Episode 230 No Bullies, Huge Theft Bust and Jenny's Ice Cream. Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-like-it-s-live--4113802/support.

Hey there Voices of the Bench community, this is Trish Jones with Ivoclar. If you've been curious about fast-firing zirconia to improve efficiency but aren't convinced it can deliver predictable, high-quality results, I'd encourage you to connect with us. Our new IPS Emax Zirconia offers multiple fast-fire protocols designed to help save you valuable production time while maintaining consistent results. Time is money in every lab. Don't wait. Reach out to your local Ivoclar rep today and discover how IPS Emax Zirconia can help streamline your workflow. As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why Knight Dental recently launched SimplyARCH Studio, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing hyperDENT. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set hyperDENT apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, hyperDENT helped ensure SimplyARCH Studio was designed for long-term success from day one. The Voices From the Bench microphones head to the FDLA Symposium for three conversations that perfectly capture what makes this industry so special. Thanks to the wonderful people at GPS Digital RPD, Elvis and Barb got to sit down with longtime friend Morris Fucarino to celebrate an incredible milestone—50 years as a CDT. Morris shares how he found his way into dental technology, what earning certification has meant throughout his career, and why he believes every technician should strive to be the best they can be. From belt-driven handpieces and gold crowns to running a successful one-man laboratory with just three loyal doctors, Morris proves that passion, relationships, and knowledge never go out of style. His stories are a reminder that while technology continues to change, craftsmanship and pride in your work remain timeless. Next, the conversation shifts to Enja Dorjchuluun from Sakr Dental Arts, who talks about helping lead one of Florida's fastest-growing laboratories while serving on the FDLA Board of Directors. She discusses the challenges of managing a lab spread across multiple buildings, the excitement of moving into a brand-new facility, and why giving back through organized dentistry has become such an important part of her career. From developing future technicians to creating educational opportunities and strengthening state associations, Enja shares why investing in people is every bit as important as investing in technology. To wrap things up, Elvis and Barb meet Joseph Núñez Reyes from GPS Digital Dental Lab, whose journey from Puerto Rico to Orlando is fueled by determination, curiosity, and a love for digital dentistry. After leaving biomedical engineering behind, Joseph found his passion in the dental laboratory, worked his way from the model room to supervising a modern CAM department, and now showcases laboratory workflows through social media to inspire the next generation of technicians. With dreams of one day returning to Puerto Rico to build a state-of-the-art laboratory, Joseph reminds us that the future of dental technology is in very capable hands. Ever notice the busiest labs aren't always the ones working the longest hours? They're usually the ones with a workflow that keeps moving—even after everyone heads home. Real productivity isn't about asking your team to do more; it's about having the right tools doing more for your team. That's where Roland's DGSHAPE DWX milling solutions really shine. Built to keep production moving whether you're milling a single case or running overnight, they free your technicians to focus on finishing cases, serving customers, and growing the business instead of babysitting equipment. That's what real productivity looks like: more output, fewer interruptions, and less time spent chasing problems. Because every hour your mill is producing is another hour your lab is creating value. If you're ready to get more from every production day, discover what Roland's DGSHAPE DWX milling solutions can do for your lab at rolanddental.com.Special Guests: Enja Dorjchuluun, Joseph Núñez Reyes, and Morris Fucarino CDT.

London-based Customer Service, co-running UK label Control Freak Recordings and Cabin Fever party series, delivers an hour of excerpts from their set at FOLD. Driving, hypnotic rhythms wrapped in a spellbinding atmosphere. The recording is now available via Monument. Enjoy. https://soundcloud.com/customerdjservice https://soundcloud.com/controlfreakrecordings

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships.  Keeping my team motivated in an age of constant connections.  Each guest has chosen to stop their day to visit our location.  Episode 230 No Bullies, Huge Theft Bust and Jenny's Ice Cream. Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

Did Catherine and Daniel's waiter ruin their first date? Find out in this all-new 2nd Date Update!

On today's MJ Morning Show:NASA reveals they have images of UFOsHuey LewisMorons in the newsPie eating contest tipSotheby's has a T-Rex up for auctionAuto detailingSCUBA Rich's petco story... we took calls about strange encounters with customer serviceIG trend.. blocking bottoms of escalatorssScam in MJ's DMThe perv at Walmart who exposed himself to a 5-year-old has been arrestedVacation sicknessUber passenger huffing nitrous oxideA crazed relative torched a restaurantWoman threatened to shoot via text... "That's just what girls do"Rays stadium updateTame ImpalaWhat is 'Type 2 fun'?Southwest Airlines is shaming aisle jumpersBailey's chimney issuesSomeone mailed -blank- to MetaFlock surveilance camerasSmelling chocolate between sets helps at the gymNetflix documentary on fried chickenTaco Bell pulls some items over 'explosive diarrhea' parasite outbreakMSG celeb database risk scoresSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Jeremy has spent days trying to track down a missing package, and when customer service finally calls him back, he thinks he's about to get answers. Instead, every question makes the situation even more unbelievable, pushing his patience to the absolute limit. Just when it seems like the call can't get any worse, the real reason behind it is revealed. SEO Keywords: Jubal Phone Prank, missing package prank, customer service prank call, funny phone prank, package delivery fail, customer service gone wrong, hilarious radio prank, prank call reaction, viral phone prank, comedy podcast, The Jubal Show, shipping delay, lost package storySupport the show: https://the-jubal-show.beehiiv.com/subscribeSee omnystudio.com/listener for privacy information.

It's mid summer and the right time to take a look at what's happening at Disney Parks across the globe. More is happening than you might imagine, and we want to capture all the highlights. Our family was there for all the major Fourth of July holiday events at Walt Disney World and we'll share the Red White and Blues of all of it. We'll also look at the larger attendance trends not just at Walt Disney World but at Disneyland. Many beloved attractions have been getting attention recently, and we'll take a look at what's working and maybe what isn't. It's part of Disney to draw attention to the parks to some of the rides and shows we love the most, while they are busy trying to construct major mega offerings. We'll consider the philosophy behind this from both an Imagineering and operational view. This includes recent changes focused on keeping day guests from jumping on a bus at Disney Springs. Is Disney trying to keep everyone not staying at a Disney Resort away? We'll study this, and then we'll look at efforts internationally at a number of Disney Parks. Big things are afoot and you may not know what's on its way. Join us for a big summer update at Disney Parks here and across the globe. Be sure to check out my latest endeavor, Disneyland Insights: Inspiration, Ideas & Magic for You and Your Organization. __________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. _______________________________________________________ Check out Zanolla Travel to book your next vacation!  David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!  

Jeremy has spent days trying to track down a missing package, and when customer service finally calls him back, he thinks he's about to get answers. Instead, every question makes the situation even more unbelievable, pushing his patience to the absolute limit. Just when it seems like the call can't get any worse, the real reason behind it is revealed. SEO Keywords: Jubal Phone Prank, missing package prank, customer service prank call, funny phone prank, package delivery fail, customer service gone wrong, hilarious radio prank, prank call reaction, viral phone prank, comedy podcast, The Jubal Show, shipping delay, lost package storySupport the show: https://the-jubal-show.beehiiv.com/subscribeSee omnystudio.com/listener for privacy information.

In this not-to-miss episode of Do Good to Lead Well, I am joined by Marcus Buckingham—the world's foremost expert on human strengths and engagement—for a candid, data-rich conversation about bringing love into leadership. Drawing on his latest book, Marcus redefines love for the modern workplace: not as romance, but as an intentional design for human flourishing and extraordinary results.Our conversation begins with the deeply personal, as Marcus shares the vulnerability and lessons he learned after selling his beloved company, sparking a compelling case for why “designing love in” must be at the core of modern organizations.He also directly challenges the widespread myths that love makes organizations weak or leaders soft. Instead, tough love emerges as a vital force; sometimes the most loving thing a leader can do is share hard truths or make difficult calls. This episode dives into the real-world consequences of unloving practices like inefficient handoffs or unmanageable spans of control, offering concrete strategies for leaders to build truly vibrant, trust-filled cultures.Whether you're a CEO who wants to transform your organization a team leader wanting to create an environment where you people flourish, this episode provides an evidence-based blueprint. Discover why love is the ultimate performance driver and how you can start designing it into how you lead today.What You'll Learn- The power of love at work.- Redefining love in organizations.- From 'OK' to 'I Love It': The J-Curve of Experience.- Tough love: The role of accountability.- What are loving and unloving practices at work?- The ABCs of leading with love (Authenticity, Beliefs, Customs)Podcast Timestamps(00:02) - Introduction and Origin Story(02:17) - Vulnerability and Lessons from Selling a Business(06:00) - The Business Case for Designing Love In(11:22) - Defining Love in Organizations(17:11) - The Critical Importance of “Fives”(23:18) - Loving and Unloving Workplace Practices(32:11) - Tough Love and Accountability(36:17) - The ABCs of Leading with Love(44:02) - Rebuilding Trust and The Five Feelings of Love(51:07) - The Future of Designing Loving ExperiencesKEYWORDSPositive Leadership, Human Performance, Gallup, StrengthsFinder, Business Case for Love, Organizational Culture, Employee Engagement, Workplace Love, Trust, Team Building, Positive Experiences, Spans of Control, Loving Handoffs in Customer Service, Customer Loyalty, Authenticity, Tough Love, Human Flourishing, Loving and Unloving Practices, CEO Success

Following the £28-million-pound fine given by Ofcom to Virgin Media for poor customer service, we ask Wake Up to Money listeners to share their experiences with bad customer service.As Donald Trump says that the US will "hit them harder" in more tit-for-tat with Iran, Sean Farrington speaks to an expert monitoring events in the region.And to mark the 25th anniversary of the first airing of the workplace comedy The Office, two actors from the series join us to talk about why it rang so true with so many white-collar workers.

"Small details create world-class customer service." Great customer service isn't usually about grand gestures. It's about paying attention to the moments others overlook. Jody Maberry is joined by Lindsay Barnes and Lindsay Carlson to reflect on the first public World-Class Customer Service Workshop built around Lee Cockerell's book The Customer Rules and the Customer Experience Cycle. They discuss the workshop experience, including what participants learned and the feedback they received. The workshop was a great example that exceptional service is often created through small moments rather than expensive initiatives. Don't overcomplicate it. World-class customer service means you are creating a favorable experience that people remember long after they leave. Episode Chapters 05:12 Customer service workshop highlights 07:10 Workshop attendee backgrounds 14:33 Understanding the customer experience cycle 17:03 Improving the workshop process 21:43 Focusing on what's important now 23:54 World Class Customer Experience Workshops Resources The Customer Rules by Lee Cockerell Cockerell Academy Connect with Jody www.jodymaberry.com About Jody - https://jodymaberry.com/about-jody-maberry/ Instagram - https://www.instagram.com/sugarjmaberry LinkedIn - https://www.linkedin.com/in/jodymaberry/ Facebook - https://www.facebook.com/sugarjmaberry/ Twitter: https://twitter.com/jodymaberry  

Dave Sarazen, VP of Customer Service at Multivac, joins Sarah Nicastro to share exactly how his organization cut technician turnover in half — through a veteran hiring program, structured career paths, an apprenticeship model, and intentional leadership practices that keep field teams engaged and performing. Originally released in 2024, returning as part of our July rerelease series.

Want the exact system we use to help electricians increase average tickets, serve homeowners at a higher level, and build electrical businesses that don't depend on the owner?Grab the SLE Pro App, access our free Million Dollar Electrician resources and start implementing today:https://serviceloopelectrical.com/pro-appWant to see how we help electrical contractors transform their businesses every day? Watch here!Client Interviews and Success Stories————————————Most electricians try to grow their business the same way…Work longer.Take more calls.Hire another technician.Hope more leads solve everything.Repeat until burnout starts riding in the passenger seat.Meanwhile…We've coached electrical contractors across every stage of business.And most of them hit the exact same wall.Like Groundhog Day.Same mistakes.Different electrical company.Because great electrical businesses aren't built by working harder…They're built by becoming a better leader.But behind the scenes?Business growth usually starts with personal growth.In this episode, we break down the mindset shift that helped Bill Whiteman transform the way he runs his electrical business so he could:build a healthier mindset before chasing more revenuerecognize why hard work alone eventually stops producing growthserve homeowners at a much higher levelmake better business decisions with greater confidencebecome the type of owner his business needed him to beInside, you'll discover:why Bill says complaining never fixes anything—and how that mindset changed everythingthe "rude awakening" nearly every electrical business owner eventually experienceshow one podcast introduced him to an entirely different way of serving homeownerswhy becoming a better electrician doesn't automatically make you a better business ownerthe invisible ceiling that keeps so many electrical companies from growingwhy serving customers better often creates bigger sales without feeling pushyhow curiosity became Bill's greatest competitive advantagewhy chasing more leads is often solving the wrong problemthe owner transformation that happened long before the business transformationAlso…There's a conversation that starts with, "It's another beautiful day in paradise."Joe shares why Bill has never been someone who complains—even when business gets tough.Bill opens up about the rude awakening he experienced after starting his own company.And you'll hear how one unexpected discovery changed the trajectory of his business.If you're new here, binge the channel.If you're an electrical contractor who wants to serve homeowners at a higher level, steal the mindset.If you want to scale to $1M+ with less chaos…Watch the Million Dollar Plan below.————————————And if you want to see our Million Dollar Plan—how we help Electric Service Business Owners build $1M+ companies without becoming a slave to the truck, the phone, or the chaos…Watch here:The Service Transformer™: The 4 Stages of a Million Dollar Electrical Business

AI is rapidly changing how organizations serve customers, but the most important business decisions still require human judgment. In this episode, Dean Newlund and Ty Givens explore the evolving relationship between automation, customer experience, and leadership.   In this episode, Dean Newlund and Ty Givens discuss: The evolving relationship between technology and customer experience How organizations are adapting to rapid changes in AI Challenges and opportunities emerging in today's workforce The realities behind automation, efficiency, and business performance Skills and mindsets that remain valuable in a changing environment   Key Takeaways: AI works best when it handles routine questions quickly while still providing clear paths to human support when customers need it. Customer experience remains a competitive advantage, and companies that ignore the human side of service risk damaging loyalty and trust. The role of customer service professionals is evolving from handling transactions to managing, training, and improving AI-driven systems. Many organizations may be moving too quickly with AI implementation, often attempting to automate complex processes before the technology is ready. As automation expands, critical thinking, judgment, empathy, and complex problem-solving become even more valuable human skills.   "Happy employees create happy customers, and the opposite of that is also true.” — Ty Givens   About Ty Givens: Ty Givens is the Founder and CEO of CX Collective and CX Collective Advantage, bringing over 25 years of hands-on experience helping companies transform chaotic customer support teams into strategic growth engines. She has optimized operations and driven customer retention for major brands like Thrive Market, ShoeDazzle, See's Candies, and Intuit. People often call her the most relatable voice in CX because she's lived the work and knows what it feels like to inherit big expectations with limited support. Known for blending operational rigor with a human touch, Ty equips leaders with practical playbooks, automation strategies, and process improvements to scale customer experience effectively.   Connect with Ty Givens:   Website: https://www.cxcollective.com LinkedIn: https://www.linkedin.com/in/tybryantgivens/ Instagram: https://www.instagram.com/itstygivens/       See Dean's TedTalk “Why Business Needs Intuition” here: https://www.youtube.com/watch?v=EEq9IYvgV7I Connect with Dean:YouTube: https://www.youtube.com/channel/UCgqRK8GC8jBIFYPmECUCMkwWebsite: https://www.mfileadership.com/The Mission Statement E-Newsletter: https://www.mfileadership.com/blog/LinkedIn: https://www.linkedin.com/in/deannewlund/X (Twitter): https://twitter.com/deannewlundFacebook: https://www.facebook.com/MissionFacilitators/Email: dean.newlund@mfileadership.comPhone: 1-800-926-7370 Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it.

What does it take to create extraordinary experiences that make customers happier and tell others? Stacy Sherman and featured guest Mark Sanborn reveals proven principles to consistently deliver positive emotion and go beyond the ordinary. You'll learn the 4 principles from his book, "The Fred Factor" focussed on a real-life postal carrier who made a difference. You'll discover how to reinvent, build relationships, and add value without spending more. And, some of the best advice about leadership, customer experience, and succeeding in the age of AI. What You Will Learn Ask your team a version of the Sanborn question after key transactions: "Are you happier you chose us than a competitor?" Use the responses to identify specific moments where the answer is no. Direct training budget toward frontline employees, since customers interact with delivery drivers, support agents, and reception staff far more often than they interact with executives. Give employees permission to add a small, no-cost gesture at one point in the customer journey, similar to the pizza driver who asks to give a child a piece of candy at the door. Set a rule for AI use on your team: AI drafts content, but a person still asks the original question, checks the output for accuracy, and carries out the final action. Write down, in one sentence, what your team is trying to accomplish this quarter, then ask five employees the same question and compare the answers. Have a question or thoughts to share? Leave a voice message: https://www.speakpipe.com/StacySherman Learn more at DoingCXRight.com and subscribe to the newsletter for more actionable strategies.

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 229 workplace cliques, words of wisdom from Texas and the U.S. has gone to war with Iran. Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-like-it-s-live--4113802/support.

iphone vs android, xbox vs playstation, & does pineapple belong on a pizza?

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 229 workplace cliques, words of wisdom from Texas and the U.S. has gone to war with Iran. Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

Joshua (Yosh) Markell, an Amazon reseller and family man, describes being raided, jailed, and branded a "modern-day mafia" boss over a stolen-goods scheme he says he had no part in, and how faith, family, and sheer persistence carried him through years of fighting to rebuild his name and his life.⁣ ⁣ Yosh's links - ⁣ https://www.instagram.com/livingyosh/⁣ https://thechesedfund.com/yehoshuareuven/help⁣ https://www.youtube.com/@livingyosh⁣ ⁣ Do you want to be a guest? Fill out the form https://www.insidetruecrimepodcast.com/apply-to-be-a-guest⁣ ⁣ Upgrade your wardrobe with timeless essentials that actually lasts. Shop Quince with free shipping and 365-day returns at https://quince.com/true⁣ ⁣ Get 10% sitewide for a limited time. Just visit https://GhostBed.com/cox and use code COX at checkout. ⁣ ⁣ Shop my merch: https://www.etsy.com/shop/MatthewCoxCollection⁣ ⁣ Send me an email here: insidetruecrime@gmail.com⁣ ⁣ Do you extra clips and behind the scenes content?⁣ Subscribe to my Patreon: https://patreon.com/InsideTrueCrime ⁣ ⁣ Check out my Dark Docs YouTube channel here -⁣ https://www.youtube.com/@DarkDocsMatthewCox⁣ ⁣ Follow me on all socials!⁣ Instagram: https://www.instagram.com/insidetruecrime/⁣ TikTok: https://www.tiktok.com/@matthewcoxtruecrime⁣ ⁣ ⁣ Do you want a custom painting done by me? Check out my Etsy Store: https://www.etsy.com/shop/coxpopart⁣ ⁣ Listen to my True Crime Podcasts anywhere: https://anchor.fm/mattcox ⁣ ⁣ Check out my true crime books! ⁣ Shark in the Housing Pool: https://www.amazon.com/dp/B0851KBYCF⁣ Bent: https://www.amazon.com/dp/B0BV4GC7TM⁣ It's Insanity: https://www.amazon.com/dp/B08KFYXKK8⁣ Devil Exposed: https://www.amazon.com/dp/B08TH1WT5G⁣ Devil Exposed (The Abridgment): https://www.amazon.com/dp/1070682438⁣ The Program: https://www.amazon.com/dp/B0858W4G3K⁣ Bailout: https://www.barnesandnoble.com/w/bailout-matthew-cox/1142275402⁣ Dude, Where's My Hand-Grenade?: https://www.amazon.com/dp/B0BXNFHBDF/ref=tmm_pap_swatch_0?_encoding=UTF8&qid=1678623676&sr=1-1⁣ ⁣ Checkout my disturbingly twisted satiric novel!⁣ Stranger Danger: https://www.amazon.com/dp/B0BSWQP3WX⁣ ⁣ If you would like to support me directly, I accept donations here:⁣ Paypal: https://www.paypal.me/MattCox69⁣ Cashapp: $coxcon69⁣ ⁣ Chapters: ⁣ 02:01 - Growing the Family Business and Home Life⁣ 12:33 - Scaling Challenges, Customer Service, and COVID Impact⁣ 15:03 - Choosing trusted suppliers⁣ 18:41 - Traffic stop and home raid⁣ 23:43 - Interrogation, panic, and legal fallout ️⁣ 30:04 - Arrest shock & family support⁣ 34:56 - Legal fight, finances, and community support ️⁣ 45:10 - Life with the ankle monitor and coping⁣ 53:41 - News coverage, indictment timeline, and rebuilding life⁣ 1:01:02 - Legal battle, discovery, and plea negotiations ️⁣ 1:06:03 - Family impact, plea decision, and probation recovery ️⁣ 1:15:16 - Personal struggle and family support Learn more about your ad choices. Visit megaphone.fm/adchoices

We are here at Epcot to enter The Land Pavilion and check out the new Soarin' Across America to provide a play by play POV review of this new attraction. Note that since it has opened times can vary greatly, from 20 minutes to over 90. If you can't walk on it first thing in the morning, I recommend dinner time. If the queue is long, hover around the area doing other attractions until you see the time go down, and then scurry over. And scurry quickly because others are seeing the same. That means that while the new shake at Seasons "Smorin' Across America" is tasty, you need to focus and get in the queue while the opportunity presents itself.   Here's a link to Disney's Insider look at Soarin' Across America. Be sure to check out my latest endeavor, Disneyland Insights: Inspiration, Ideas & Magic for You and Your Organization. __________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. _______________________________________________________ Check out Zanolla Travel to book your next vacation!  David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!  

What starts as a simple customer service call quickly spirals into absolute chaos.

Most companies view their customer service team as a cost to reduce. Lisa Oswald at TravelZoo says that is precisely the wrong instinct. When you see the people who communicate with customers all day as an expense, you stop understanding why customers are dissatisfied, continue doing what frustrates them, and lose their business without ever realizing the real reason. By the time it appears in your data, the customer is already gone. So what separates the companies that keep their customers, grow their revenue, and earn the budget to do more from the ones that keep losing both? You've come to the right place for answers. This episode is for any leader who is tired of fighting for a budget and wants to make a case that their boss actually says yes to. What You'll Learn: Why CSAT and NPS get a polite nod in the boardroom, and which three specific numbers make finance actually approve budget Whether your customers would miss you or just miss your price, and why that gap is where you lose revenue The gap between saying "it's my responsibility" and feeling "I own this outcome," and why only one stops churn Why attaching a name to every survey question turns feedback into action, and what happens when you don't How a 30-year-old bus tour still explains why companies lose customers without knowing the real reason Why contact center AI delivers measurable returns in weeks, creating the data service leaders need to secure larger CX budgets What emotion customers feel at each stage that predicts whether they'll stay or leave, and where most companies stop looking Have a question or thoughts to share? Leave a voice message: https://www.speakpipe.com/StacySherman Learn more at DoingCXRight.com and subscribe to the newsletter for more actionable strategies.

What starts as a simple customer service call quickly spirals into absolute chaos.

In my conversation with CEO Daniel Hindi, we talked about something many people still struggle with: chatbots. Many people see a chatbot on a website and immediately think: "Just let me talk to a human." A few things that stood out: • Most conversions happen after about 7 interactions • AI can eliminate 80%+ of repetitive support tickets • When AI is trained well, it often gives the answer faster and clearer than waiting for a person • It doesn't replace humans — it frees them up for higher-value conversations Daniel suggests: Next time you land on a website with a chatbot… use it for 30 seconds. You may be surprised how quickly you get what you need. ---------------------- Daniel Hindi is a founder, engineer, and operator who has spent the last two decades turning ideas into multi-million-dollar products. His work lives where AI, SaaS, and automation intersect, with a focus on building systems that are scalable, secure, and tied directly to revenue. Today, Daniel is the Founder and CEO of Noem.ai, where they build AI chatbots that help businesses automate customer conversations, capture more leads, and understand customer sentiment across web, SMS, voice, and social channels. Before Noem.ai, Daniel co-founded BuildFire and led the technology and product that powered thousands of mobile apps for businesses around the world." Connect with Jon Dwoskin: Twitter: @jdwoskin Facebook: https://www.facebook.com/jonathan.dwoskin Instagram: https://www.instagram.com/thejondwoskinexperience/ Website: https://jondwoskin.com/LinkedIn: https://www.linkedin.com/in/jondwoskin/ Email: jon@jondwoskin.com Get Jon's Book: The Think Big Movement: Grow your business big. Very Big! Connect with Daniel Hindi:Website: https://noem.ai LinkedIn: http://linkedin.com/in/danielhindi *E - explicit language may be used in this podcast.

Send us Fan MailWhat if the most valuable thing a customer could do for your business was complain? In this episode of Navigating the Customer Experience, Yanique Grant sits down with Michael Podolsky, co-founder and CEO of PissedConsumer.com and Wisebrand.com, to explore the power of negative feedback and why organizations that take it seriously are the ones that build lasting customer loyalty.Michael built PissedConsumer.com after a deeply frustrating personal experience as a customer left him with no recourse and no resolution. Starting with just $200 and no venture backing, he has grown the platform over the past 20 years into a consumer advocacy powerhouse serving over 30 million users. His message to businesses is consistent: complaints are not your enemy. They are your most honest source of business intelligence.WHAT YOU WILL LEARN IN THIS EPISODE87% of consumers contact a company directly before leaving a negative review online. That statistic sits at the heart of everything Michael teaches. By the time a review is posted, the customer has already tried to reach you. The review is not the problem. The missed connection is.In this conversation, Yanique and Michael explore how organizations of all sizes can shift the way they receive and respond to consumer feedback, including how to categorize complaints by severity, how to establish timelines for resolution, and why the department most often blamed for service failures is rarely the one responsible for causing them.KEY TOPICS COVEREDFrom a Bad Vacation to 30 Million UsersMichael shares the origin story behind PissedConsumer.com, which was born from a travel experience that left him with no recourse as a consumer. That frustration became the foundation for one of the largest negative review platforms in the world.Collective Complaints: A New Way to Get Businesses to RespondPissedConsumer.com recently introduced a collective complaint feature that groups consumer feedback around a single issue and gathers signatures to amplify the message. Companies that routinely ignore individual complaints have begun responding to collective ones.Complaints as Small Gifts72% of consumers who leave negative reviews are trying to protect future customers from the same experience. They want things to improve. Michael's position is that every complaint is a gift, and businesses that receive it that way build stronger relationships than those that deflect or dismiss.Customer Service Is Not a Deflection MechanismMichael addresses one of the most common and costly mistakes in large organizations: treating customer service as a buffer designed to keep consumers away from the business rather than a function empowered to fix the actual problem. When customer service has real authority and clear escalation paths, the feedback loop works.Empowering Your Team with AIMichael shares how his organizations have deployed agentic AI systems using multiple models across departments including recruitment, operations, marketing, and deep research. His belief is that business leaders must integrate AI and human institutional knowledge now, not later.The Last Generation to Manage Only Human TeamsPerhaps the most thought-provoking moment in the conversation comes when Michael reflects on where AI is taking the workforce. His message to his own employees: in nine months, the company will either need 70% fewer people or will be ten times more productive. Every single person chose productivity.BOOK RECOMMENDATIONGetting Past No by William Ury. Michael has carried this book on negotiation and conflict resolution for over 40 years. For anyone who deals with difficult customers, challenging conversations, or resistant stakeholders, this is the read he points to first.CONNECT WITH MICHAEL PODOLSKYLinkedIn: Search Michael Podolsky, PissedConsumer Website: pissedconsumer.com Website: wisebrand.comFOLLOW NAVIGATING THE CUSTOMER EXPERIENCEX (Twitter): @NavigatingCX Facebook: Navigating the Customer Experience Community LinkedIn: Yanique Grant Website: yaniquegrant.com

Sydney just wanted to fix a frustrating billing issue with her phone company... but every time she tried to explain the problem, something ridiculous got in the way. Between nonstop distractions, terrible timing, and one unbelievably unprofessional customer service rep, this call spirals into absolute chaos. How long can one person keep their cool? Find out in this hilarious Jubal Phone Prank from The Jubal Show. If you love funny phone pranks, customer service fails, prank calls, radio comedy, and laugh-out-loud moments, this episode is one you won't want to miss! The wildest, most hilarious prank call podcast from The Jubal Show! Join Jubal Fresh as he masterminds the funniest and most outrageous phone pranks, catching unsuspecting victims off guard with his quick wit, absurd scenarios, and unmatched comedic timing. Whether he's posing as an over-the-top customer service rep, a clueless boss, or an eccentric neighbor, no call is safe from his unpredictable humor. Get ready to laugh out loud and cringe in the best way possible! New episodes drop every weekday—tune in and let the prank wars begin!➡︎ Submit your Jubal Phone Prank - https://thejubalshow.com This is just a tiny piece of The Jubal Show. You can find every podcast we have, including the full show every weekday right here…➡︎ https://thejubalshow.com/podcasts The Jubal Show is everywhere, and also these places: Website ➡︎ https://thejubalshow.com Instagram ➡︎ https://instagram.com/thejubalshow X/Twitter ➡︎ https://twitter.com/thejubalshow Tiktok ➡︎ https://www.tiktok.com/@the.jubal.show Facebook ➡︎ https://facebook.com/thejubalshow YouTube ➡︎ https://www.youtube.com/@JubalFresh Support the show: https://the-jubal-show.beehiiv.com/subscribeSee omnystudio.com/listener for privacy information.

Sydney just wanted to fix a frustrating billing issue with her phone company... but every time she tried to explain the problem, something ridiculous got in the way. Between nonstop distractions, terrible timing, and one unbelievably unprofessional customer service rep, this call spirals into absolute chaos. How long can one person keep their cool? Find out in this hilarious Jubal Phone Prank from The Jubal Show. If you love funny phone pranks, customer service fails, prank calls, radio comedy, and laugh-out-loud moments, this episode is one you won't want to miss! The wildest, most hilarious prank call podcast from The Jubal Show! Join Jubal Fresh as he masterminds the funniest and most outrageous phone pranks, catching unsuspecting victims off guard with his quick wit, absurd scenarios, and unmatched comedic timing. Whether he's posing as an over-the-top customer service rep, a clueless boss, or an eccentric neighbor, no call is safe from his unpredictable humor. Get ready to laugh out loud and cringe in the best way possible! New episodes drop every weekday—tune in and let the prank wars begin!➡︎ Submit your Jubal Phone Prank - https://thejubalshow.com This is just a tiny piece of The Jubal Show. You can find every podcast we have, including the full show every weekday right here…➡︎ https://thejubalshow.com/podcasts The Jubal Show is everywhere, and also these places: Website ➡︎ https://thejubalshow.com Instagram ➡︎ https://instagram.com/thejubalshow X/Twitter ➡︎ https://twitter.com/thejubalshow Tiktok ➡︎ https://www.tiktok.com/@the.jubal.show Facebook ➡︎ https://facebook.com/thejubalshow YouTube ➡︎ https://www.youtube.com/@JubalFresh Support the show: https://the-jubal-show.beehiiv.com/subscribeSee omnystudio.com/listener for privacy information.

The Hall of Presidents is something that goes back decades—nearly as early as Disneyland itself. We look at its original incarnations, from Liberty Street, to Great Moments with Mr. Lincoln, to ultimately the Hall of Presidents itself. There is much to learn and much to cherish from these attractions. We'll look at its history, the details and insights that will truly help you to appreciate not only these shows created by Walt Disney, but better appreciate being an American. Join us as we visit Liberty Street, Great Moments with Mr. Lincoln and The Hall of Presidents. Be sure to check out my latest endeavor, Disneyland Insights: Inspiration, Ideas & Magic for You and Your Organization. __________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. _______________________________________________________ Check out Zanolla Travel to book your next vacation!  David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!  

Hey CX Nation,In this week's episode of The CXChronicles Podcast #282, we welcomed Bryan McAnulty Founder of Heights Platform and LatchLoop based in Austin, TX.Bryan has helped thousands of creators across 100+ countries transform their knowledge into thriving businesses. As a creator himself, he has been committed to empowering those with a passion for creation to learn and grow online.In this episode, Bryan and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team think through on a daily basis to build world class customer experiences.**Episode #282 Highlight Reel:**1.  Focusing on being proactive with all of your customers, regardless of LTV2. Pro's & Con's of AI-driven customer support3. Why customers value speed to solution more than anything Click here to learn more about Bryan McAnultyClick here to learn more about Heights PlatformClick here to learn more about LatchLoopHuge thanks to Bryan for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & contact center space into the future. For all of our Apple & Spotify podcast listener friends, make sure you are following CXC & please leave a 5 star review so we can find new members of the "CX Nation". You know what would be even better?Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders!Want to see how your customer experience compares to the world's top-performing customer focused companies? Thanks to all of you for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!Reach Out To CXC Today!Support the showContact CXChronicles TodayTweet us @cxchroniclesCheck out our Instagram @cxchroniclesClick here to checkout the CXC websiteEmail us at info@cxchronicles.com Remember To Make Happiness A Habit!!

Customer service leaders are under increasing pressure to use AI and automate more of the customer experience.But how do you know what should be automated—and what should stay human?It turns out, automation for automation's sake isn't your goal. Creating a better customer experience is.In this episode, I sit down with customer service expert, trainer, and author Jeff Toister to discuss his latest book, Human Service: The Skills AI Can't Replace.We explore where AI can improve the customer experience, where it often falls short, and why the organizations that win won't be the ones that automate everything—they'll be the ones that know when human service matters most.What You'll LearnWhy customers don't mind AI when it works—but hate it when it doesn'tJeff's simple framework for deciding what should and shouldn't be automatedThe three human service skills AI can't replaceWhy connection still matters in a world filled with automationHow understanding a customer's true needs leads to better outcomesThe critical role advocacy plays in creating better customer experiencesWhat Chick-fil-A gets right about balancing technology and hospitalityHow AI can amplify both great and terrible customer experiencesThe iceberg exercise that helps uncover hidden customer experience problemsChapters00:00 Introduction to Human-Centric AI05:07 Customers' Biggest Frustrations with AI09:03 How to Decide What to Automate vs Humanize12:55 The Value of Genuine Human Interaction20:47 How Chick-fil-A Excels by Prioritizing Human Service24:03 In-N-Out Burger Prioritizes Quality Over Automation27:52 Drawbacks to Relying Solely on AI32:25 How to Use AI to be More Proactive in Customer Service35:04 The Iceberg Approach to Finding Hidden Issues in Customer Experience37:00 One Change to Make to Instill Human Service Into Your CXAbout Jeff ToisterJeff Toister is a customer service consultant, trainer, speaker, and bestselling author who helps organizations build stronger customer-focused cultures. He is the author of multiple customer service books, including Human Service: The Skills AI Can't Replace, and has worked with organizations ranging from Fortune 500 companies to small businesses and government agencies. Connect with Jeff ToisterJeff's Website Jeff's Book - Human Service Book Jeff on LinkedIn Jeff's Customer Service Tip of the Week Connect with Matt LylesCheck Matt's speaking availability Subscribe on YouTube here Matt on LinkedIn Matt on Instagram SIMPLE brand newsletter

Today we're tackling something that every single SRNA needs to understand before signing their very first employment contract, and that's protecting our livelihood once we graduate. In this episode of Grade 1 View, hosts Mackenzie and Nicholas sit down with Bryan Doyle, ME, RPLU, Acting Vice President of AANA Insurance Services and Lisa Kiska, RPLU+, Supervisor, Underwriting & Customer Service at AANA Insurance Services to break down the essentials of malpractice insurance to better prepare every SRNA for the realities of the workplace. Here's some of what we discuss in this episode:

Are you struggling to engage your employees to consistently deliver customer excellence? Are company silos getting in your way of aligning teams and exceeding business goals? If yes, this episode will be incredibly valuable to you as host Stacy Sherman and renowned HR industry expert and author Josh Bersin unveil the secrets of the world's most enduring employee-focused organizations. You'll gain insights to foster a work environment that attracts and retains top talent. Likewise, you'll learn practical strategies and tactics for building an irresistible brand that starts with creating enjoyable employee experiences that fuel exceptional customer outcomes. Have a question or thoughts to share? Leave a voice message: https://www.speakpipe.com/StacySherman Learn more at DoingCXRight.com and subscribe to the newsletter for more actionable strategies.

Significant enterprise investment in AI-driven customer service is producing inconsistent outcomes — and the gap between deployment ambition and measurable business value remains striking. In this episode, Shri Nandan, VP of AI Products and Experiences at Comcast, examines why organizational culture and readiness are the primary determinant of whether AI in CX delivers results that move the needle. The conversation covers how to define resolution in an agentic AI environment, how context transforms the role of human agents, and why a conservative, staged rollout reduces the risk of large-scale failure. This episode is sponsored by Dialpad. In this episode, we cover how to move from AI proof-of-concepts in customer service to deployments that consistently improve business outcomes. To go deeper on this topic and learn how consultants are winning business with evidence-based AI ROI and building long-term capabilities instead of chasing short-term gains, download our free PDF report, "3 Keys to Thriving in the Coming Era of Automation" at emerj.com/cok1

In this episode, Buddy and Ross share their recent adventures, including family trips, bear hunting experiences, and insights into the challenges of hunting and the impact of AI on the environment and industry. In this episode, Buddy Woodberry shares insights on leveraging AI for business automation, the challenges of e-commerce configuration, and the future of technology in the outdoor and hunting industry. Ross and Buddy explore practical applications, potential pitfalls, and the evolving landscape of AI and online commerce. We would like to thank those who support this podcast. Special thanks to Double U Hunting Supply for sponsoring this episode. www.dusupply.comhttps://www.youtube.com/@DoubleUHuntingSupply/podcasts

In this episode, we unpack the consolidation of private practices and the growing influence of Dental Support Organizations. While many independent dentists view consolidation as a threat, Peter and Craig argue it may actually create one of the greatest opportunities the profession has ever seen. They explore the economic forces driving DSO growth, including insurance arbitrage, private equity investment, rising operating costs, and changing ownership models. But beyond the numbers, the conversation focuses on something much more important: what independent dentists can offer that large organizations often cannot. Peter, Craig, and Ian discuss why personalized care, strong patient relationships, community, and entrepreneurial freedom remain powerful competitive advantages. They challenge the idea that independent practice is becoming obsolete and explain why dentists who embrace leadership, innovation, and business education may be better positioned than ever before. The discussion also explores AI, technology, customer experience, insurance dynamics, and the future of practice ownership. As dentistry becomes increasingly consolidated, the question isn't whether the industry is changing. It's whether practice owners are willing to evolve with it. The golden era of dentistry isn't behind us. It belongs to the dentists willing to build it. If you've ever wondered what the future holds for independent practice ownership, this episode is for you. DESCRIPTION The Bulletproof Dental Podcast Episode: 445 HOSTS: Dr. Peter Boulden, Dr. Craig Spodak, and Ian de Jongh In this episode, Peter Boulden, Craig Spodak, and Ian de Jongh explore the rise of DSOs, the accelerating consolidation of dentistry, and what these trends mean for independent practice owners. The conversation examines the economic realities driving consolidation, the advantages and challenges of private practice ownership, and why community, leadership, technology, and patient experience may become the defining factors separating thriving practices from struggling ones in the years ahead. TAKEAWAYS DSO consolidation continues to reshape the dental industry Insurance arbitrage remains a major driver of acquisitions Independent practices still possess significant competitive advantages Personalized patient care is difficult to replicate at scale Community creates resilience during periods of industry change Leadership and business education matter more than ever Technology and AI will accelerate practice evolution Customer experience can become a powerful differentiator The future belongs to adaptable practice owners Consolidation creates both risks and opportunities Dentists must actively choose their path rather than react to industry trends The golden era of dentistry is still available to those willing to build it TIME STAMPS 00:00:00 - Introduction and Welcome 00:00:43 - Discussion on DSOs 00:01:34 - Statistics on DSO Growth 00:03:07 - Impact of Interest Rates on DSOs 00:04:21 - Historical Perspective on DSOs 00:05:15 - Comparison with Dermatology and Veterinary Practices 00:07:05 - Relationship-Based Nature of Dentistry 00:08:33 - Business Coaching in Dentistry 00:10:02 - Pause in DSO Consolidation 00:10:17 - Example of DSO Unwinding 00:12:09 - Financial Distress in DSOs 00:13:01 - Rollover Equity in DSO Sales 00:14:47 - Importance of Upfront Cash in DSO Deals 00:16:00 - Independent Dentists Thriving 00:18:20 - Personalization of Care 00:18:49 - Example of Personalized Service 00:20:52 - Customer Service in Dentistry 00:22:46 - DSO vs. Independent Practice Quality 00:24:02 - SOPs in DSOs 00:26:06 - Moats for Independent Practices 00:28:28 - ADA Statistics on DSO Affiliation 00:29:01 - Macro Factors Affecting Consolidation 00:31:14 - Insurance Arbitrage in DSOs 00:33:01 - AI and Service Businesses 00:34:27 - Future of Independent Dentistry 00:36:09 - Importance of Community 00:37:03 - Power in Numbers for Independent Dentists 00:37:34 - Personal Experience with DSO Sale 00:39:09 - Paycheck Advance Analogy 00:40:15 - Summary and Closing Remarks 00:42:27 - Outro and Call to Action