Podcasts about Customer service

In this hilarious episode of Bone to Pick Podcast, Robert Kelly and Paul Virzi dive deep into the art of everyday annoyances — from awkward business calls hijacked by political rants to the absurdity of sharing drinks with friends. The comedians riff on personal quirks, “scavats” etiquette, toilet paper “jail,” and the maddening behavior of delisI that refuse phone orders minutes before closing. Packed with relatable gripes, raw honesty, and nonstop banter, this episode blends outrageous humor with moments of surprising relatability. Fans will love the chemistry between Bobby and Paul as they debate seltzer slurping, call out clueless customer service, and roast each other's habits — all while inviting listeners to share their own “bones to pick.” Whether you're here for the laughs, the fan-submitted gripes, or just to watch two friends go to war over soda etiquette, this is Bone to Pick at its funniest. Support the show and start your free online Hims visit at https://www.hims.com/BONE Join our Patreon for bonus episodes and early releases: patreon.com/bonetopickcast

Send us a textIn this episode, Mike Lindell, the CEO of MyPillow, discusses the breaking news and recent developments regarding his $5 million challenge related to the 2020 election data. He details the arbitration and court process, culminating in a federal court decision that vindicated him, confirming the data's integrity. This victory allows the possibility of revisiting previous legal setbacks. Lindell also updates listeners on new MyPillow products and offers exclusive discounts, emphasizing the importance of supporting his efforts to secure fair elections through various funds and social media advocacy.00:00 Catch-Up with Mike: Latest Updates00:42 Cyber Symposium Controversy02:58 Legal Battles and Vindication08:51 Employee Retention Credits Explained15:50 MyPillow's New Products and Offers17:19 Shipping and Product Overview18:03 Personal Testimonial: The MyPillow Pillow19:16 The Science Behind MyPillow Products22:14 Customer Service and Customization24:12 Warranty and Quality Assurance25:30 Final Thoughts and Call to Action Episode Keywords and Phrases:Robert Zeidman, $5 million challenge, Mike Lindell, 2020 election data, inside the machine, data file evidence, ERC, Employer Retention Credits, IRS, tax credits, Lindell Offense fund, hand counted paper ballots, mattress toppers, Free MyPillow Promo Code, Remarkable, MyPillow Main Stream Media Sources Reporting on the Overturned Decision:CBS News: https://www.cbsnews.com/minnesota/news/mike-lindell-appeals-court-voids-5m-award-election-data-dispute/The New York Times: https://www.nytimes.com/2025/07/24/us/elections/mypillow-founder-challenge-winnings.htmlThe Hill: https://thehill.com/regulation/court-battles/5415777-federal-court-sides-with-lindell/Support the showWant Even More?

In this conversation, Kaleb Lyles, owner of Copper Masters Roofing, shares his journey in the roofing industry, emphasizing the importance of quality, trust, and customer service. He discusses innovative solutions like Ugly Roof Rejuvenation, the challenges of competing in a crowded market, and the significance of building long-term relationships with customers. Kaleb highlights his commitment to ethical practices and the value of honesty in business, aiming to create a sustainable future for roofing. Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

Join Maxine for a lively, energetic deep dive into the endless ways "Yes, and..." creates legendary Customer and Employee Experiences.She cuts through the misconceptions with wit and passion: "I like it and thought I knew how to use it" - sound familiar?This is FUN listening - no fluff, just Maxine's signature energy sparking your imagination and delivering aha moments you'll actually remember and want to practice.These tools can't be intellectualized - they must be experienced. Discover the magic that delights customers, keeps them coming back, and empowers employees so they're genuinely glad to work for you.Ready to experience it yourself?Join Maxine's invitation-only workshop: "Yes, and..." - What Improv Actually Looks Like in CX and EXWednesday, August 6 at 11am PTContact details in the episode

Stacey Kimball of Caldwell, ID shares how she went from cottage food to commercial kitchen to her own storefront by building relationships with her community and focusing on slow and consistent growthGet full show notes and transcript here: https://forrager.com/podcast/146

The future of emotional AI is here, and Realbotix (TSXV: XBOT | FSE: 76M | OTC: XBOTF) is transforming the role of robotics in society.In this interview, Co-Founder and CEO Andrew Kiguel reveals how their modular humanoid robots are redefining industries—from elevating customer service in hotels and malls to addressing loneliness in healthcare settings.Tune in to discover how they're transforming customer service, emotional support, and the future of robotics in everyday life.Learn more about Realbotix: https://www.realbotix.ai/Watch the full YouTube interview here: https://youtu.be/sf6sdwM7ThcAnd follow us to stay updated: https://www.youtube.com/@GlobalOneMedia?sub_confirmation=1

Balancing AI and Human Collaboration  Shep interviews Matt Price, CEO and co-founder of Crescendo. He talks about how blending AI with human expertise can reduce inefficiencies, improve customer experiences, and transform customer service from a cost center into a key revenue driver.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can companies effectively balance AI automation with the human element in customer service?  What are hidden sources of waste in customer service operations, and how can they be eliminated?  Why is it important for organizations to move away from viewing customer service as just a cost center?  How can businesses ensure a smooth transition from legacy systems to cloud-based customer service solutions?  How can AI be used to enhance, rather than replace, meaningful human engagement?  Top Takeaways:    Customer service is enhanced when it combines the strengths of artificial intelligence with human capabilities. While AI can handle simple and repetitive tasks, making things faster and more efficient, human agents can excel in complex situations where empathy and emotional understanding are needed.  Customer support is often seen as a way to deal with problems and mistakes. However, when done right, customer support not only keeps customers loyal and happy but also drives future sales.  Companies sometimes attempt to save money by delegating most customer service tasks to AI. However, if AI isn't accurate or easy to use, it can end up costing more. You might lose customers who get frustrated, or spend extra time fixing AI's mistakes. Use AI that is the right fit for your organization and always have backup plans in place for when your customers need human support.  Instead of waiting for something to go wrong, companies can use new technology to help customers before they even reach out. For example, companies can offer AI support to stay with a customer through the whole process of unboxing and installing their product.   Organizations that prioritize customer service tend to achieve better results. Customer service isn't just something you "have to do." It can be your company's main way to stand out from your competition.   Plus, Shep and Matt discuss how companies can move from deflection (using AI or technology to handle customer inquiries and divert them away from live agents) to customer engagement. Tune in!  Quote:   "AI is changing and improving all the time. Your business is changing and improving . You need to establish feedback loops to ensure that handoffs remain seamless for your customers and employees, and you never force AI to do more than it should."    About:    Matt Price is the CEO and co-founder of Crescendo, a customer service platform that combines AI technology with human expertise to deliver exceptional customer support experiences.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Looking for daily inspiration?  Get a quote from the top leaders in the industry in your inbox every morning.   Tired of outdated systems holding your attraction back? Gatemaster believes technology is part of the experience, transforming every touchpoint into an opportunity. Imagine seamless online booking, effortless mobile ordering, and data-driven insights at your fingertips. Ready to revolutionize your guest journey and maximize revenue? Power your attraction with Gatemaster. Discover the future at Gatemaster.com.   Mark Shaw is the Founder of SHAW THING CX. With a career that began in hospitality and transitioned into leadership roles at theme parks across the UK and Australia, Mark brings a uniquely people-focused approach to business transformation. He served as CEO of Adventure World in Perth, where he led a dramatic turnaround in guest satisfaction and profitability. SHAW THING CX helps organizations improve guest experiences through a people-first framework that's grounded in operational excellence. In this interview, Mark talks about CX vs. customer service, the ACE framework, and how recognition isn't rocket science. CX vs. Customer Service “Customer service is a subset of customer experience. But customer experience is everything from landscaping to signage to lighting to air conditioning, air quality—even marketing efforts.” Mark explains that many organizations mistakenly treat customer service and customer experience as interchangeable terms. While customer service involves direct interactions between staff and guests, CX encompasses every element of the brand—from the first marketing impression to the cleanliness of the restrooms. He emphasizes that customer experience is about the emotional outcome: how a guest feels throughout their entire journey. Mark also cites data showing that guests value their interactions with staff as much as—if not more than—the physical product itself. This reinforces the importance of prioritizing operational consistency and human connection over just flashy attractions or expensive infrastructure. The ACE Framework “ACE is Amplified Customer Experiences. It's a seven-pillar model built on the service-profit chain, and it starts with leadership.” After leading a remarkable transformation at Adventure World, Mark created the ACE framework to codify what worked. The framework includes seven pillars: leadership, recruitment, onboarding, training, recognition, guest-centricity, and tools. He emphasizes that the first five pillars are entirely about the employee experience, reinforcing the idea that great guest experiences come from engaged, well-prepared teams. ACE also includes 60 building blocks that organizations can assess to identify gaps and areas for improvement. Mark shares that the framework has helped not only theme parks but also organizations across industries, from hospitality to IT. The universal thread? Businesses that rely on human interaction must focus on team empowerment to succeed. Recognition Isn't Rocket Science “Recognition makes you feel great, and it reinforces the behavior. It's not rocket science.” Mark makes a clear distinction between reward and recognition. He explains that while bonuses and monetary rewards have a short-lived impact, genuine recognition creates a lasting emotional response and reinforces desired behaviors. At Adventure World, he implemented a high-frequency recognition program—including employee and department of the week/month awards, a public “wall of fame,” and spontaneous “busted” cards for team members who went above and beyond. Recognition was frequent, specific, and public. Mark also encouraged leaders to plan for recognition, suggesting something as simple as a weekly calendar reminder. His message is clear: consistent and meaningful recognition fuels employee morale, team culture, and ultimately, the guest experience. To connect with Mark, you can find him on LinkedIn or email him at shawthingcx@outlook.com. For more information, visit www.shawthingcx.com.au.   This podcast wouldn't be possible without the incredible work of our faaaaaantastic team:   Scheduling and correspondence by Kristen Karaliunas Audio and Video editing by Abby Giganan   To connect with AttractionPros: AttractionPros.com AttractionPros@gmail.com AttractionPros on Facebook AttractionPros on LinkedIn AttractionPros on Instagram AttractionPros on Twitter (X)

In this follow-up to last week's conversation, Stacey dives deeper into what real business growth actually looks like and spoiler alert, it’s not always sexy. It’s vulnerable. It’s uncomfortable. And it requires way more than just shouting “I want more customers!” In this episode, you’ll learn: ✨ Why growth doesn’t just “happen” (unless you’re Rihanna at the Super Bowl)✨ The three key levers to pull when you're ready to grow: Innovation, Customer Relationships, and Communication✨ How to meet your customers where they actually are (hint: it’s not just in your newsletter)✨ Why vulnerability is a business superpower and what happens when you embrace it From early business missteps (anyone else wanted to print “Have you read the newsletter?” t-shirts?) to failed offers that taught big lessons, Stacey keeps it raw, real, and relatable. Ready to grow? This episode will help you do it with intention, resilience, and a whole lot of heart.

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 186 Playing guest games, it's Easter Weekend and I get busted… This is C.T.C.S.    Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

Ready to grow your customer service career? Learn what skills matter most, and how to start building them now.More information is available at https://www.ttecjobs.com/en/10-customer-service-hard-skills-and-how-to-develop-them TTEC City: Austin Address: 100 Congress Avenue Website: https://www.ttecjobs.com/en

In this episode, we hear from Joshua McKenzie, Manager, Cyber Governance, Risk and Assurance, Parliament of NSW who explores how government service providers can strike the right balance between compliance, cost-effectiveness, and risk management—without compromising on safety or service delivery. Listeners will gain insights into prioritising tasks through a people-centric lens, applying threat-based risk strategies, and implementing practical, scalable approaches to achieve compliance. Whether you're in operations, policy, or cyber risk, this conversation offers actionable takeaways for building safer, more effective government services. Joshua McKenzie, Manager, Cyber Governance, Risk and Assurance, Parliament of NSW For more great insights head to www.PublicSectorNetwork.co  

In this episode of Grow a Small Business, host Troy Trewin interviews Jeremy Ames, co-founder of Guidant Financial, who turned a $3.5K startup into a $28 million powerhouse helping over 35,000 retirees use their retirement funds to start businesses. Jeremy shares his journey of building a 250-person team across five countries, the challenges of scaling, and the importance of customer insight and culture. With over two decades of experience, he reflects on key mindset shifts, lessons from failure, and how clarity, grit, and adaptability shaped his success in business. Other Resources: An easy way to measure if your customers love you in 21 minutes – use the Net Promoter Score (NPS). And it's FREE. Why would you wait any longer to start living the lifestyle you signed up for? Balance your health, wealth, relationships and business growth. And focus your time and energy and make the most of this year. Let's get into it by clicking here. Troy delves into our guest's startup journey, their perception of success, industry reconsideration, and the pivotal stress point during business expansion. They discuss the joys of small business growth, vital entrepreneurial habits, and strategies for team building, encompassing wins, blunders, and invaluable advice. And a snapshot of the final five Grow A Small Business Questions: What do you think is the hardest thing in growing a small business? According to Jeremy Ames, the hardest part of growing a small business is managing the emotional rollercoaster while continuing to move forward. There are moments of doubt, tough decisions, and setbacks — but staying focused through it all is key. What's your favorite business book that has helped you the most? Jeremy Ames shared that The High-Velocity Edge is the business book that helped him the most. It transformed how he thinks about scaling, continuous improvement, and building systems that allow a business to grow sustainably. Are there any great podcasts or online learning resources you'd recommend to help grow a small business? Jeremy Ames recommends resources like Audible, Blinkist, and listening to diverse podcasts. He credits his creativity to constantly consuming ideas from various sources and combining them in unique ways to solve business challenges. What tool or resource would you recommend to grow a small business? Jeremy emphasized the importance of building a solid financial projection model. He believes it's the most powerful planning tool for any entrepreneur—it helps clarify assumptions, prepare for roadblocks, and guide decision-making. What advice would you give yourself on day one of starting out in business? According to Jeremy Ames, if he could go back to day one, he would tell himself to talk to customers early and often. Deep customer understanding would've helped shape a better product, stronger marketing, and faster success. Book a 20-minute Growth Chat with Troy Trewin to see if you qualify for our upcoming course. Don't miss out on this opportunity to take your small business to new heights! Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey.     Quotable quotes from our special Grow A Small Business podcast guest: If you can't see the problem, you can't solve it—visibility is where all growth begins — Jeremy Ames Success isn't about doing more, it's about doing what matters most with clarity and intention — Jeremy Ames You don't need more money to start a business—you need a problem worth solving — Jeremy Ames      

Jim talks with Chris Colin about his recent Atlantic article "That Dropped Call with Customer Service? It Was on Purpose." They discuss customer service hell & Chris's personal story with Ford, the concept of sludge, intentional friction in customer service systems, call center operations & tactics, high-quality customer service approaches, the impact of short-term CEO tenures on service quality, the Biden administration's attempts to address bureaucratic time tax, political implications of poor government services, administrative burden, coping mechanisms, consumer action possibilities, the psychological toll of dealing with poor service, Cory Doctorow's concept of "enshittification," responses to Chris's article, and much more. Episode Transcript Chris Colin's website "That Dropped Call with Customer Service? It Was on Purpose," by Chris Colin in The Atlantic (June 29, 2025) Nudge: Improving Decisions About Health, Wealth, and Happiness, by Richard Thaler and Cass Sunstein Chris Colin has written about problematic billionaires, contentious river law, Barack Obama's Irish roots, COVID memorialization efforts, Japanese rent-a-friends, endangered pasta and more for the New York Times, the Atlantic, NewYorker.com, Pop-Up Magazine, 99% Invisible, Outside and Wired. His work has been featured in Best American Science & Nature Writing, and he created José Andrés's podcast. In 2020 he launched Six Feet of Separation, a free pandemic newspaper by and for kids — “a virtual newspaper for our troubled times,” Dan Rather called it.

In this episode of the Investor Guild podcast, host Quentin Edmonds speaks with Brenton and Jeff Nelson about their innovative approach to the roofing industry through their virtual roofing company. They discuss their commitment to transparency, customer education, and integrity in business practices. The conversation also touches on the importance of building relationships, navigating challenges, and providing valuable advice for homeowners and entrepreneurs. Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

From Struggles to Success: John's Journey (Part 2) Summary This is the second half of the story From Struggles to Success:  John's Journey.  Part 1 can be found here, episode 213. (https://thedijuliusgroup.com/csr-213/). If you have not listened to the first half, we recommend starting there first.  This section picks up where John realizes he may never graduate from college. In this episode of the Customer Service Revolution podcast, John R. DiJulius III shares his journey from a challenging childhood to becoming a successful entrepreneur. He discusses the impact of his family dynamics, struggles in school, and the role of sports in shaping his character. John reflects on his experiences working at UPS, which became a turning point in his life, leading him to pursue college baseball and eventually entrepreneurship. He emphasizes the importance of hard work, luck, and giving back to the community through his initiative, Believe in Dreams.   Takeaways John struggled with college and faced academic probation. His realization about college was tied to marketability. Working at UPS changed his life and provided stability. He walked onto the baseball team despite previous struggles. John's GPA improved significantly, allowing him to play baseball. He learned valuable lessons from managing a baseball team. His entrepreneurial journey began with a desire to own a business. John emphasizes the importance of luck in his success. He founded Believe in Dreams to support disadvantaged youth. John reflects on the balance of luck and hard work in his life. Chapters Part 2 (episode 214) 00:00Academic Struggles and Realizations 01:32The Turning Point: A Job at UPS 06:17The Walk-On Experience: A New Opportunity 11:08The Journey to Graduation 15:33From UPS Driver to Entrepreneur 19:08The Impact of Luck and Hard Work 27:04Giving Back: Believe in Dreams 33:19eservice sign up.mp3   Links   Episode 192:  From UPS Driver to CX Authority. https://thedijuliusgroup.com/csr-192/ Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Books Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

Discover how to find a customer service job that aligns with your values, lifestyle, and goals—right in your own backyard.More information is available at https://www.ttecjobs.com/en/search-jobs TTEC City: Austin Address: 100 Congress Avenue Website: https://www.ttecjobs.com/en

Listen to Season 6 Ep. 8 of Esker On Air to hear how five very different companies overcame the most common customer service hurdles — from inquiry overload to manual claims chaos. Esker's Director of Sales for Customer Service Solutions Adrienne Wilson joins host Scott Leahy to share how AI-driven automation helped these teams boost response times, improve accuracy and create more scalable, efficient workflows. Resources:Esker: info@esker.comContact Us [Click Here]AI-Powered B2B Customer Service: 5 Inspiring Success Stories.

In this episode of the Real Estate Pro Show, host Erika interviews Rebecca Ramirez from Rambo 121, a moving and junk removal company in Buckeye, Arizona. They discuss the importance of moving and junk removal in real estate, the unique services offered by Rambo 121, and the significance of networking for business growth. Rebecca shares insights on the challenges of scaling a moving business, particularly in a hot climate, and emphasizes the importance of understanding the needs of real estate investors. The conversation concludes with Rebecca providing contact information and encouraging listeners to choose Rambo 121 for their moving needs.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

What's Next in AI, Self-Service, and Customer Service?  Shep interviews Jay Patel, Senior Vice President and General Manager of Cisco's Webex Customer Experience Solutions. He talks about how AI and innovative technologies are transforming contact centers to improve both customer and employee experiences.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How is AI transforming the customer service experience?  How is AI improving self-service options for businesses?  Will AI ever fully replace human customer service agents?  How can AI help reduce burnout and attrition rates among contact center agents?  What risks should companies watch out for as they adopt AI in customer service?   Top Takeaways:    Artificial Intelligence (AI) is transforming the way companies and customers interact. With advancements such as smarter self-service options and AI-powered voice agents, companies can now resolve customer issues more quickly and intuitively. This leads to a more seamless and satisfying experience for both customers and customer service agents.  Many customers still prefer to call customer service, despite companies offering self-service options. In this year's Customer Service & CX Research, we found that 68% of customers still prefer to talk to a live customer service agent. Some self-service options may not always be as effective as companies and customers want them to be. However, self-service is expected to improve as AI becomes more intuitive and capable of handling more complex problems. When it is easier to use and more effective in resolving issues, customers may grow to trust and utilize self-service more frequently. While self-service tools continue to improve, many customers will still prefer to speak with a representative, especially for complex or emotionally charged issues. AI-powered voice agents are set to become more advanced, handling conversations "just like humans," allowing customers to get resolutions without waiting for a human agent to become available.  Customer expectations are higher than ever. They expect immediate answers and help when they reach out to a company. Companies must keep pace with this demand by ensuring they offer customer care options that are quick, reliable, and easy to use.   AI just doesn't help customers. It also helps employees by making their jobs easier and more fulfilling. For example, AI is used to provide agents with call history, so customers don't need to repeat themselves, and it can give agents the information they need to solve the customer's problems efficiently.  As companies use more AI tools, keeping their data safe and secure is more important than ever. Strong security policies and data protection help build trust, allowing customers to feel more comfortable using digital services.  Jay Patel shares information about Cisco's WebexOne 2025 in San Diego, California, from September 28 to October 1, 2025. This event will highlight real-world customer successes and the latest innovations in AI-driven customer experience technology.  Plus, Shep and Jay discuss the future risks and responsibilities that come with rapidly adopting AI in customer service. Tune in!  Quote:   "We've been speaking  a lot longer than we've been typing, and I think the most profound technology change we'll see soon is that machines will be able to understand us through voice."  About:    Jay Patel is the Senior Vice President and General Manager of Cisco's Webex Customer Experience Solutions business, responsible for product development, engineering, operations, and go-to-market.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

Shoot us a Text.Episode #1101: Today we talk about how AI is quietly reshaping the workforce under the guise of “restructuring.” GM reports a profit dip but revs up electrified truck updates to meet shifting demands. Finally, California launches an innovative apprenticeship program to tackle the auto tech shortage head-on.GM's Q2 net income fell 35%, hit by $1.1 billion in tariffs, but the company holds firm on full-year profit goals. CEO Mary Barra highlights strategic moves to align with consumer demand. Meanwhile, GMC is updating its trucks and SUVs with plug-in hybrids arriving in 2027 and EV redesigns planned.Q2 revenue dropped 1.8% to $47.1 billion; North American pretax profit down 46%.Tariffs expected to cut profits by $4-$5 billion this year.GMC's Sierra and Yukon will add plug-in hybrids in 2027, with EV Sierra redesign in 2028.Hummer EV and other models due for updates through 2029.Barra: “We'll emerge from this transition stronger and more profitable than before.”California dealers are tackling the nationwide shortage of skilled auto techs with a new apprenticeship program. The initiative lets aspiring technicians learn on the job without upfront costs, offering wages, tools, and a U.S. Department of Labor certification after two years.CNCDA reports 400,000 tech job openings nationwide; California alone needs 5,000 more.The shift to EVs and retiring experienced techs are worsening the shortage.Apprenticeship pays a fair wage, requires no tuition, and includes e-learning tools.Open to anyone, especially those 18-30 without college degrees, aiming to avoid student debt.“This program offers a practical path to a lucrative career without the burden of traditional schooling,” said CNCDA representatives.While companies rarely admit it publicly, AI technology is increasingly driving workforce reductions disguised as restructuring or optimization. Early layoffs have targeted 1099 freelancers, especially in content and creative roles, HR, and Customer Service as firms cautiously phase in AI tools before affecting full-time employees.IBM and Klarna have been among the few transparent about AI replacing some jobs despite overall growth.Companies often use euphemisms like “restructuring,” “reorganization,” “optimization,” and “business efficiency” to mask AI-driven job cuts and avoid backlash.When AI falls short, companies often outsource work globally instead of rehiring domestically.“AI might automate 70% to 90% of a process, but the last mile still needs the human touch, especiallJoin Paul J Daly and Kyle Mountsier every morning for the Automotive State of the Union podcast as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry.Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/

390 Good Service Goes Both Ways Anyone who has ever worked in customer service has at some point or another dealt with that one customer. You know the type, the huffy, irritable, “My issues are more important than your wellbeing and rules” that insist and demand everything, while demeaning you in the process. Unfortunately, these people will always exist, however what we can change is how we allow these types of interactions to affect us.  In today's episode Sarah Elkins tells the story of one of her own unruly customer moments, as well as how she chose to learn and grow from the experience in order to teach others.    Highlights Respect others. Especially those who are in a position of community service. Carrying your work home with you is not healthy for you. When you are rude and nasty to people, no one will be in your corner.    Quotes “But then it hit me, I should write a book about customer service. The point would be that good service goes both ways. If you want good customer service try being a good customer first.” “Because it's easier to provide good customer service when you are looking at it from the perspective of the customer.”   Dear Listeners it is now your turn, Can you think of a time when you weren't the best customer? When whatever was going on in your life erupted into a situation and you treated someone badly? Did you apologize? Can you think of a time when you had exceptional service? Did you tell the person or their manager? Did you write a rave review? What made the experience memorable?  We need kindness around us. You know the old saying that people are fighting battles we know nothing about. And when you're frustrated with a situation it's rarely the fault of the employee in front of you. And most of the time they can't fix it without engaging their supervisor. So start with kindness and develop an advocate for yourself. Let's do our best to bring our best to others.   And, as always, thank you for listening.  About Sarah "Uncovering the right stories for the right audiences so executives, leaders, public speakers, and job seekers can clearly and actively demonstrate their character, values, and vision." In my work with coaching clients, I guide people to improve their communication using storytelling as the foundation of our work together. What I've realized over years of coaching and podcasting is that the majority of people don't realize the impact of the stories they share - on their internal messages, and on the people they're sharing them with. My work with leaders and people who aspire to be leaders follows a similar path to the interviews on my podcast, uncovering pivotal moments in their lives and learning how to share them to connect more authentically with others, to make their presentations and speaking more engaging, to reveal patterns that have kept them stuck or moved them forward, and to improve their relationships at work and at home. The audiobook, Your Stories Don't Define You, How You Tell Them Will is now available! Included with your purchase are two bonus tracks, songs recorded by Sarah's band, Spare Change, in her living room in Montana. Be sure to check out the Storytelling For Professionals Course as well to make sure you nail that next interview!

As a private practice owner you cannot rely only on great clinical care to attract new patients and keep them over time. You're supposed to be great and there's plenty of competitors to you. How do you differentiate? One way is to offer great customer service, but unfortunately a lot of practices don't take it seriously. My guest today consults with dental practice owners, and he helps them take it seriously. Since 2003, Jake Goates has given group seminars and training on sales and marketing. He is a Key Opinion Leader for various dental marketing companies. Since 2013, Jake has personally consulted more than 5,600 dentists nationwide on their marketing strategies and sales skills to reduce unnecessary spend while increasing collections. Jake founded GOAT Dental Marketing Consultants in early 2023, providing marketing strategy and sales coaching for dental offices across the country. Jake, with his wife and two daughters, enjoy living and playing in the mountains of Northern Utah.In this episode Carl White and Jake Goates discuss:What's included in customer service and what's notWhy medical and dental practices are late to the game in prioritizing customer serviceExamples of the best customer service he's seen in dental practicesWant to be a guest on PracticeCare®?Have an experience with a business issue you think others will benefit from? Come on PracticeCare® and tell the world! Here's the link where you can get the process started.Connect with Jake Goateshttps://www.linkedin.com/in/jake-goates-a8908a12/ https://www.facebook.com/profile.php?id=61553719583016www.goatcmo.comConnect with Carl WhiteWebsite: http://www.marketvisorygroup.comEmail:  whitec@marketvisorygroup.comFacebook:  https://www.facebook.com/marketvisorygroupYouTube: https://www.youtube.com/channel/UCD9BLCu_i2ezBj1ktUHVmigLinkedIn: http://www.linkedin.com/in/healthcaremktg

In this episode of How to Run a Successful Business (and Still Have a Life!), Stacey gets real about the evolving expectations of today’s customers and what that means for how we market, connect, and deliver our products and services. Gone are the days of long blog posts and one-size-fits-all content. Your audience is busy, savvy, and has Google at their fingertips. So how do you meet them where they are? Stacey dives into: ✨ Why your customer journey needs to be more flexible than ever✨ The critical shift from “look at me” marketing to connection-focused storytelling✨ What Dance Moms, Google reviews, and stir-frying dinner have in common (trust us on this one)✨ How to stand out by leaning into what makes you and your business different This is the first in a mini-series on deeper customer engagement because loyal customers don’t just want convenience… they want connection.

In this episode, host Gabe Schauf chats with 5 funeral professionals from around the country to share practical tips and techniques for elevating how to care for families and improve customer service at your funeral home.  These are easy, cost-effective, things you can do to make a big difference right away Guests in this episode include: -              Preston McKee – President of Morris-Baker Funeral Home & Cremation Services based in Johnson City, TN (2:44) -              Nic Stevenson – Funeral Director with Stevenson Funeral Home based in Dickinson, ND (11:18) -              Thomas Harty – Funeral Director with Day Funeral Home in Randolph, VT (15:05) -              Geraldine Oliverie – Owner of Oliverie Funeral Home in Manchester, NJ (22:51) -              Doug Gober – Owner and Partner of Foresight (31:44) Whether you're just starting out or have years of experience, this episode has something for everyone. This episode is sponsored by Funeral Women Lead.  Learn more at https://funeralwomenlead.org/

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 185 Watergate continues, bad payroll checks and a ton of taste tests.  This is C.T.C.S.  Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-like-it-s-live--4113802/support.

Join us in Oregon for our Bloom Together Business Soiree on September 4th! Get your ticket while you can at ⁠https://www.cubicletoceo.co/bloomtogether⁠ Most companies in the custom closets and home organization industry outsource their manufacturing, but Jennifer Q. Williams did the opposite, and it changed everything. As the founder of Saint Louis Closet Co., Jennifer invested in bringing the entire production process in-house from day one, a bold move that allowed her to deliver fully customizable builds, reduce lead times to 4–6 weeks, and maintain a 100% on-time installation rate. This strategy has fueled 34 years of sustainable growth and empowered her to say yes to complex, last-minute projects — including a high-profile build-out for Grammy-winning rapper, Nelly. In today's case study on building a customer service centric company, we'll dig into how in-house manufacturing didn't just build customer trust and media buzzworthy opportunities, but how it also protected her business from supply chain chaos during Covid and the recent tariffs, led to faster payment collection, and created loyal clients who now drive over 50% of Saint Louis Closet Co.'s revenue through repeat and referral business. Connect with Jennifer: Check out Nelly's closet: https://www.instagram.com/stlouisclosetco/reel/DHLxto6uTv5/ https://stlouisclosetco.com Linkedin: https://linkedin.com/company/saint-louis-closet-co/ Facebook: https://facebook.com/stlouisclosetco IG: @stlouisclosetco Iconic business leaders all have their own unique genius. Take this quick 10 question quiz to uncover your specific CEO style advantage: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://cubicletoceo.co/quiz⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ If you enjoyed today's episode, please: Post a screenshot & key takeaway on your IG story and tag me ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@missellenyin⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ & ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@cubicletoce⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠o so we can repost you. Leave a positive review or rating at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.ratethispodcast.com/cubicletoceo⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Subscribe for new episodes every Monday. Learn more about your ad choices. Visit megaphone.fm/adchoices

This weekend Disney Starlight: Dream the Night Away kicked off its inaugural run with two nights of dress rehearsals and an opening on Sunday. This new parade, long awaited and hoped for by Walt Disney World fans is simply magical. It's not perfect, but it's simply beautiful and is what has been needed for so long since its ancestors, The Main Street Electrical Parade and SpectroMagic had long parted. We visit this parade and talk all the details of what makes it work--and at times, not so perfectly work. It's a must-see event at Walt Disney World and a welcome tradition for years to come. And my belief is, that it will only get better over time. So join us as we review Disney Starlight: Dream the Night Away!   ____________________________________________________________ More Disney Insights can be found below! The Wayfinder Society--Disney Insights Patreon Page--More Disney Insights to interact with, while supporting the podcast. Here we bring the best in Disney both in terms of the magic of the parks as well as the business behind the magic! And now as part of Disneyland's 70th anniversary, we have a new interactive Disney Insight Fact Discovery, which unlocks scores of fascinating details few know about. With text, images, video and audio, we explore these realms whether you are right on the streets of the "Happiest Place on Earth" or enjoying it virtually from your own couch at home. Join today! Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 ____________________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

We would love to hear your feedback!The DoorDash outage and customer service failures highlight the vulnerabilities gig workers face when relying on a single platform for income. Tonight, we explore recent challenges facing delivery drivers and strategies for thriving in uncertain gig work environments.News Links Ep 260• DoorDash's widespread service outage left thousands of drivers without income for over five hours• Having multiple apps is essential to avoid complete income loss during outages• Philadelphia sports venue rides face issues with drivers cancelling rides when surge pricing activates• Uber Eats customer support repeatedly misunderstood a customer trying to increase their driver's tip• Rideshare customers get frustrated with AI or script-based support systems that don't listen• A Florida grandmother delivering for Uber Eats suffered severe injuries from a dog attack• Safety precautions all delivery drivers should take include assessing the surroundings before exiting the vehicles• Waymo autonomous vehicles continue facing challenges in construction zones• Octopus tablets provide free entertainment systems for rideshare drivers while offering monthly paymentsJoin our Telegram group to connect with fellow drivers and get real-time updates about app outages and market conditions. You can also support the show through our Patreon at patreon.com/thegigeconpodcast and receive bonus content, ad-free episodes, and early access to interviews.Digital Disruption with Geoff Nielson Discover how technology is reshaping our lives and livelihoods.Listen on: Apple Podcasts SpotifySupport the showEverything Gig Economy Podcast Related: Download the audio podcast Newsletter Octopus is a mobile entertainment tablet for your riders. Earn 100.00 per month for having the tablet in your car! No cost for the driver! Want to earn more and stay safe? Download Maxymo Love the show? You now have the opportunity to support the show with some great rewards by becoming a Patron. Tier #2 we offer free merch, an Extra in-depth podcast per month, and an NSFW pre-show https://www.patreon.com/thegigeconpodcast The Gig Economy Podcast Group. Download Telegram 1st, then click on the link to join. TikTok Subscribe on Youtube

What kind of brand shuts down its entire production line for 72 hours just to ferment a single ingredient? In episode 270 of the Korean Beauty Show podcast, we’re sitting down with Mixsoon, a K-Beauty brand that stands out for all the right reasons. In an industry built on speed, duplication and sometimes more hype than integrity, this brand is doing things differently, from farming its own Centella on Jeju Island to rejecting fear-based clean beauty narratives. Access Full Show Notes for this Episode: Here CONNECT WITH MIXSOON Instagram: https://www.instagram.com/mixsoon_intl/ Korean Site: https://mixsoon.co.kr/ US Site: https://mixsoon.us/ Customer Service: global_cs@mixsoon.us CONNECT WITH LAUREN Book a Consultation: https://stylestory.com.au/pages/k-beauty-consultancyWatch the Show on YouTube: https://www.youtube.com/@thekoreanbeautyshowpodcastFollow me on Threads: https://www.threads.net/@lauren.kbeautyMy Instagram: http://www.instagram.com/lauren.kbeautyShop K-Beauty: http://www.stylestory.com.au/Shop Jelly Ko: http://www.jellyko.com.au/Follow us on TikTok: https://www.tiktok.com/@stylestory_kbeautyStay up to date with K-Beauty: https://stylestory.com.au/pages/free-gift-signupTake the K-Beauty Product Quiz: https://stylestory.com.au/tools/perfect-product-finder/find-your-perfect-k-beauty-product#/ EPISODE SUMMARY Lauren sits down with Mina from Mixsoon to discuss: The founder’s beginnings as a distributor and how the brand “Mixsoon” was born How Mixsoon approaches both formulation and fermentation Growing their own Centella asiatica on a farm in Jeju Island How the brand went from insider favourite to international “cult” brand How they built a “clean beauty” brand without fear mongering How the brand continues to grow and survivor in the face of so many competitors shutting their doors How their collaboration with Korean boy band Enhyphen came about What’s next for Mixsoon See omnystudio.com/listener for privacy information.

In this episode, we will discuss the power of your customer experience blueprint as well as the best techniques and tactics to craft a culture of hospitality. Customer Experience (CX) has the power to create a true competitive advtantage as well as generate revenue from customer loyalty and word of mouth marketing. We'll explore: The power of a strong Customer Experience Framework Getting your organization on the same page to avoid siloes and duplication Creating a space where employees can do their best work and drive repeatable, engaging customer service Developing a team with a heart for hospitality Deploying your customer experience and hospitality strategy Reinforcing, measuring, and coaching your hospitality and CX strategy for success now and into the future Whether you're a business owner, CX leader, C-Suite Executive, or growth-focused professional, this episode will challenge your thinking and offer practical strategies you can implement today.

Most patients won't complain—they'll just stop coming. In this episode, Jeff Blumberg shares the 12 most common customer service slip-ups that quietly wreck patient retention, and how to fix them fast to boost satisfaction, referrals, and revenue.  DDS Success (coupon code RX269) - https://ddssuccess.com/  The MGE Power Program - https://www.mgeonline.com/power-program  The Art of Scheduling Live Stream - https://www.mgeonline.com/scheduling-livestream/

In today's explosive collection of Karen encounters, we meet a pizza shop regular who learns the hard way that the manager does bite back, a taxi rider in Germany who throws a fit over seating rules, and a parking lot showdown that turns physical. We also follow a Lidl customer who thinks employees should bake her bread on command, a woman who gets an unsolicited cat sermon when simply trying to find a boarding facility, and a gas station encounter where a woman goes from justified to obnoxious in seconds. Each story highlights the entitlement, tantrums, and sometimes outrageous behavior that give Karens their reputation. Buckle up, it's a bumpy ride through peak entitlement.Submit your own stories to KarmaStoriesPod@gmail.com.Karma Stories is available on all major Podcasting Platforms and on YouTube under the @KarmaStoriesPodcast handle. We cover stories from popular Reddit Subreddits like Entitled Parents, Tales From Tech Support, Pro Revenge and Malicious Compliance. You can find new uploads here every single day of the week!Rob's 3D Printing Site: https://Dangly3D.comGet your Custom Hand Turned Pen by Rob at https://CanadianRob.comBecome a supporter of this podcast: https://www.spreaker.com/podcast/karma-stories--5098578/support.

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 185 Watergate continues, bad payroll checks and a ton of taste tests.  This is C.T.C.S.  Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

In this episode of The Intuitive Customer, Colin Shaw speaks with Andy Traba, VP of Product Marketing at NICE, about the company's new mission: Creating a NiCE World. This isn't just a rebranding message — it's a strategic shift toward unified, proactive, and AI-enabled customer experiences. Andy and Colin explore why AI alone isn't enough, the dangers of siloed implementations, and why leading organizations are turning to platforms — not point solutions — to orchestrate connected, emotionally resonant journeys. If your organization is serious about CX transformation, this conversation provides clear guidance on where to start, what to avoid, and how to align internal functions toward a shared customer strategy. Quote of the Episode “The moment you find success with AI, you'll want more. That's why you have to start with a platform — not a point solution — so your entire organization can scale, align, and deliver a truly connected experience.” — Andy Traba, VP of Product Marketing, NiCE  

A little change of pace tonight as our guest had to reschedule, but we have plenty to get us by. An extra-marital affair was exposed on a Jumbotron screen at a Coldplay concert; I have grievances about the death of Customer Service, and the disappearance of 24-Hour America, to get off my chest tonight as well. There will be a special ASK FRANKLY advice hotline that is open, and in the second half we are going to take calls and voicemails from people who have HAUNTED OBJECTS stories as theories surrounding the death of a popular paranormal investigator makes the rounds. Unleash Your Brain w/ Keto Brainz Nootropic Promo code FRANKLY: https://tinyurl.com/2cess6y7 Sponsor The Show and Get VIP Perks: https://www.quitefrankly.tv/sponsor One-Time Tip: http://www.paypal.me/QuiteFranklyLive Read July Newsletter: https://tinyurl.com/y4yvuxff Elevation Blend Coffee & Official QF Mugs: https://www.coffeerevolution.shop/category/quite-frankly Official QF Apparel: https://tinyurl.com/f3kbkr4s Send Holiday cards, Letters, and other small gifts, to the Quite Frankly P.O. Box! Quite Frankly 222 Purchase Street, #105 Rye, NY, 10580 Send Crypto: BTC: 1EafWUDPHY6y6HQNBjZ4kLWzQJFnE5k9PK Leave a Voice Mail: https://www.speakpipe.com/QuiteFrankly Quite Frankly Socials: Twitter/X: @QuiteFranklyTV Instagram: @QuiteFranklyOfficial Discord Chat: https://discord.gg/KCdh92Fn GUILDED Chat: https://tinyurl.com/kzrk6nxa Official Forum: https://tinyurl.com/k89p88s8 Telegram: https://t.me/quitefranklytv Truth: https://tinyurl.com/5n8x9s6f GETTR: https://tinyurl.com/2fprkyn4 MINDS: https://tinyurl.com/4p84d3cx Gab: https://tinyurl.com/mr42m2au Streaming Live On: QuiteFrankly.tv (Powered by Foxhole) Youtube: https://tinyurl.com/yc2cn395 BitChute: https://tinyurl.com/46dfca5c Rumble: https://tinyurl.com/yeytwwyz Kick: https://kick.com/quitefranklytv Audio On Demand: Spotify: https://spoti.fi/301gcES iTunes: http://apple.co/2dMURMq Amazon: https://amzn.to/3afgEXZ SoundCloud: https://tinyurl.com/yc44m474

In this episode of the Birdshot Podcast, host Nick Larson speaks with Lars Anderson from Crispi USA about what sets their hunting boots apart. They discuss everything from Italian craftsmanship and innovation to outdoor functionality, sizing, and real-world hunting stories. A must-listen for hunters, gear nerds, and anyone curious about high-performance footwear for the field. Lars Anderson is the Customer Service & Dealer Relations Manager at Crispi USA, deeply involved in product design, customer education, and outreach. A passionate hunter and outdoorsman, Lars brings firsthand field experiences and technical insight into what makes Crispi boots ideal for upland hunting and beyond. Expect to Learn The history of Crispi USA and its Italian roots. Key design features like Gore‑Tex, Vibram soles, and ankle support systems. How the “Upland Pro” and other models cater to specific hunting terrains. Practical advice on sizing and boot maintenance to avoid common issues. Real hunter feedback shaping ongoing product development.  Episode Breakdown with Timestamps [00:00:00] - Coming Up and background of Crispi [00:07:03] - Crispi Origin Story [00:11:10] - What Makes Crispi Boots Different [00:17:55] - Feedback Loop from Upland Hunters [00:24:53] - Standout Boot Features - Stiffness of the Boot [00:29:53] - New Upland Boots Flex [00:37:23] - Back of the Boot [00:46:45] - Leather Synthetic Boots, Polyurethane and Rubber Rands [00:50:38] - Sizing and Fit for Crispi Boots [00:56:42] - Order and Return Plan [00:57:47] - Events and Upcoming shows [01:04:27] - Learn More about Crispi Boots Follow Guest Lars Anderson LinkedIn: https://www.linkedin.com/in/lars-anderson-4b4268365/  Company's Instagram: https://www.instagram.com/crispihunting/?g=5  Follow Host Nick LinkedIn: https://www.linkedin.com/in/xnicklarsonx/ Website: www.birdshotpodcast.com Instagram: https://www.instagram.com/birdshot.podcast/?hl=en Listening Links Spotify:https://open.spotify.com/show/17EVUDJPwR2iJggzhLYil7 Apple Podcasts:https://podcasts.apple.com/us/podcast/birdshot-podcast/id1288308609 YouTube:http://www.youtube.com/@birdshotpodcast8302 SUPPORT | http://www.patreon.com/birdshotUse Promo Code | BSP20 to save 20% on https://www.onxmaps.com/hunt/app Use Promo Code | BS10 to save 10% on https://trulockchokes.com/ The Birdshot Podcast is Presented By: https://www.onxmaps.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of the Real Estate Pro Show, host Erika interviews Daniel Osborne, a drywall repair expert known as the 'brain surgeon of drywall.' Daniel shares insights into his business philosophy, emphasizing the importance of trust, authenticity, and quality in contracting. He discusses the significance of networking, the value of being teachable, and offers advice for newcomers in the industry. The conversation also touches on the future of DRR Drywall and the importance of maintaining high standards in service delivery. Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

In this episode of Quite Frankly, Frankie Val dives headfirst into the Orwellian tactics of modern censorship and the emerging threats of AI-driven narrative control. He opens with commentary on Trump's viral “Epstein hoax” post and explores whether it's a strategic nudge to expose mainstream hypocrisy or a larger piece of psychological warfare. Frankie digs into Google's new “About This Image” tool, explaining how it fits into a broader campaign to delegitimize independent research, especially around subjects like biolabs, war crimes, and election interference. He compares these efforts to digital book burning, where tech giants erase context and reshape the past in real time. From secret Fauci emails about Wuhan labs to bombshell articles on war profiteering and suppressed medical data, the episode paints a clear picture: we're in an information war, and the battlefield is your perception. Frankie wraps with a passionate call to seek truth beyond curated headlines, reminding listeners that history is being rewritten by those who fear transparency most.

Sarah went camping with her family and it was predictably calamitous in the best way possible. We hear why kids don't ride bikes anymore, parents are chauffeurs, and why it matters. We talk about how much camp meant to Sarah growing up and then as a counselor, and we lament that tragedy in Texas at the Christian camp. Sarah explains why customer service is so bad now, why you shouldn't accept it, and what you can do about it. Plus, she describes a genius way we can band together and combat the "sludge" of customer service quagmires.0:29 - Sarah's planning something romantic.5:12 - The Rice family's calamitous camping trip.16:51 - Article: Kids are missing out on things we used to do all the time. 28:58 - Wes Bergmann told Sarah....30:42 - Susie and Sarah discuss the tragic Texas floods. 38:13 - They do it on purpose! Those infuriating customer service calls that cut you off. 48:55 - Don't get on Susie's bad side! Cuz she'll........Brain Candy Podcast Website - https://thebraincandypodcast.com/Brain Candy Podcast Book Recommendations - https://thebraincandypodcast.com/books/Brain Candy Podcast Merchandise - https://thebraincandypodcast.com/candy-store/Brain Candy Podcast Candy Club - https://thebraincandypodcast.com/product/candy-club/Brain Candy Podcast Sponsor Codes - https://thebraincandypodcast.com/support-us/Brain Candy Podcast Social Media & Platforms:Brain Candy Podcast LIVE Interactive Trivia Nights - https://www.youtube.com/@BrainCandyPodcast/streamsBrain Candy Podcast Instagram: https://www.instagram.com/braincandypodcastHost Susie Meister Instagram: https://www.instagram.com/susiemeisterHost Sarah Rice Instagram: https://www.instagram.com/imsarahriceBrain Candy Podcast on X: https://www.x.com/braincandypodBrain Candy Podcast Patreon: https://www.patreon.com/braincandy (JOIN FREE - TONS OF REALITY TV CONTENT)Brain Candy Flag Of Approval: https://gravityhaus.com/Shout out to writer Chris Colin for this fantastic Atlantic article about intentional dropped calls.Sponsors:For 50% off your order, head to https://www.dailylook.com and use code BRAINCANDYCancel your unwanted subscriptions and reach your financial goals faster at https://rocketmoney.com/braincandy today.Get 25% off your first month of Ritual when you visit https://ritual.com/braincandy & add Essential Protein today.For 15% off your order and a special gift, head to https://pacagen.com/braincandy and use code BRAINCANDYSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

The IRS has a long-standing goal of improving its taxpayer services and experiences. But many Americans still struggle to connect with the IRS or report having a bad experience when they do. What is the IRS doing to improve the taxpayers'…

In this episode of the Real Estate Pro Show, host Erika speaks with Lydia Craven, a prominent figure in the title and real estate industry. Lydia shares her insights on navigating the Maryland and Virginia markets, the challenges faced in title transactions, and the importance of communication and customer service. She discusses her future plans for Stone Street Title, including expansion into new markets, and emphasizes the significance of building relationships and staying relevant in the industry. Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

Fix Whats Broke Ditch Whats Stale Grow Whats Golden in Your BusinessAre you tired of generic business advice that leaves you spinning your wheels? Welcome to Tech Diva Biz Talks, where we're shaking up the entrepreneurial landscape and giving your business the reset it craves. As your host, I'm Audrey Wiggins, a branding strategist and tech-savvy marketer ready to serve up a weekly dose of business therapy with a side of sass and sparkle.Revitalizing Your Business VisionIn this podcast, we're not just talking – we're transforming. Each episode is crafted to:Challenge outdated business practicesProvide actionable insights for genuine growthOffer a fresh perspective on common entrepreneurial hurdlesWhat Makes Tech Diva Biz Talks Stand Out?No-fluff approach: We cut through the noise to address what's truly holding you backExpert guests: Gain wisdom from industry leaders who've walked in your shoesTech-forward solutions: Learn how to harness technology to propel your business forwardYour Weekly Entrepreneurial Reality CheckWhether you're a seasoned business owner or just starting out, Tech Diva Biz Talks is your go-to resource for:Identifying and repairing the broken elements in your business modelDiscarding strategies that no longer serve your growthNurturing and expanding the aspects of your business that show promise"We fix what's broke, ditch what's stale, and grow what's golden."Tune In, Level Up, Embrace TechReady to reset your business and embrace real growth? Subscribe now on Apple, Spotify, YouTube, or your preferred podcast platform. Join us weekly for insights that will challenge your thinking, inspire action, and help you navigate the ever-changing business landscape with confidence and style.Don't just listen – implement. Share the gems you uncover, leave a review, and most importantly, put your newfound knowledge into action. It's time to turn up the volume on your business success and plug into the power of transformation.Send us a messageBuzzsprout - Let's get your podcast launched!Start for FREEContent Creator MachineThe integrated all-in-one online marketing, business tool/platform.Altogether Domains, Hosting and MoreBringing your business online - domain names, web design, branded email, security, hosting and more.Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showWant to be a guest on Tech Diva Biz Talks? Send Audrey Wiggins a message on PodMatch, here: podmatch.com/hostdetailpreview/audreywiggins To work with Audrey schedule a breakthrough/discovery session.

07-16-25 - BR - WED - John Struggles Dealing w/Customer Service For His Outdoor Umbrella After Leaving 3 Star Review - 4 In 10 Americans Can't Get Through Day w/o Cussing At Least OnceSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

CONTRIBUTE your own response to this episode's interview questions!In this episode, Susan Wise Bauer and Susanna Jarrett interview three homeschool veteran moms who also happen to be members of our incredible customer service team here at The Well-Trained Mind Press!1. Kat discovered homeschooling through the writing of early homeschool thought leader John Holt. Check out his organization and books here.2. TedXTalk on renaming postpartum depression recommended by Susanna2. Articles on the loneliness of motherhood, recommended by Susan:https://www.theguardian.com/lifeandstyle/article/2024/aug/21/it-felt-shameful-the-profound-loneliness-of-modern-motherhoodhttps://www.theatlantic.com/entertainment/archive/2015/07/the-captivity-of-motherhood/398525/https://msmagazine.com/2023/05/11/motherhood-mom-lonely-mental-health/https://www.mother.ly/life/motherly-stories/motherhood-is-lonely/ (00:00) - Intro with the Customer Service team (04:09) - Discovery of Homeschooling (11:15) - Biggest homeschooling fears (15:57) - Keeping the fear at bay (22:59) - Break (23:01) - Homeschooling evolution (28:30) - Biggest challenge as a homeschool parent (40:01) - Homeschool pride (41:32) - Adapting curriculum (50:44) - One piece of advice (54:25) - Outro

In this episode of the Real Estate Pros podcast, Alfredo Rodriguez shares his inspiring journey from being an immigrant with no credit to becoming a successful real estate investor in Tampa Bay. He discusses the importance of mindset, overcoming challenges, and the unique opportunities in the Tampa Bay market. Alfredo emphasizes the significance of customer education and providing exceptional service in his business. He concludes with valuable advice for aspiring investors, encouraging them to keep learning and stay humble. Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

To be a modern consumer is to experience poor customer service at some point in your life. The kind of service that has you in a fever dream of pressing “1” for “representative,” getting your call dropped, calling back again, and then asking to speak to a manager who can't solve your problem. Experts call this kind of service “sludge,” an administrative morass meant to deter, not help, consumers. And for some businesses, it's a feature not a bug. We'll talk to journalist Chris Colin about the practice and hear from you: what's your sludge story? Guests: Chris Colin, journalist, The Atlantic Learn more about your ad choices. Visit megaphone.fm/adchoices

Two-time Emmy and three-time NAACP Image Award-winning television Executive Producer Rushion McDonald interviewed Thomas Barnes. A technology entrepreneur and franchise owner, shares his journey from corporate IT to owning an Experimax store, specializing in Apple product sales, service, and repairs. He discusses entrepreneurship, customer service, hiring strategies, and the challenges of competing in the tech repair industry. Segment Breakdown & Key Highlights Introduction & Background Host Rushion McDonald introduces Thomas Barnes as Atlanta’s Technology Guru, highlighting his love for math and science that led him into the tech industry. Thomas reflects on his 30+ years in IT, working with Fortune 50, 100, and 500 companies, and his decision to become a business owner during the COVID-19 pandemic. Entrepreneurial Journey & Franchise Ownership Shares his motivation to own a business instead of working for others, officially becoming an Experimax franchise owner in 2021. Explains his research process, initially exploring food and beverage franchises before discovering the Apple-focused Experimax model. Highlights the brand's niche market—specializing in Apple product repairs and sales, leveraging his tech and business expertise. Challenges & Competitive Strategy Discusses the difficulty of hiring skilled technicians, emphasizing the need for Apple expertise but openness to training individuals with Android/Windows experience. Introduces John Goldwasser, his store manager, who is proficient in both Apple and Android technology. Differentiates Experimax from Apple Stores, offering shorter wait times, personalized service, and no mandatory appointments. Competes with local repair shops, emphasizing his store’s established reputation and specialized expertise. Customer Service & Business Growth Emphasizes treating employees with respect to ensure loyalty and a strong team culture. Discusses customer acquisition costs and his strategy of actively networking and promoting his store. Highlights customer experiences, mentioning loyal Apple users seeking alternatives for repairs and upgrades. Entrepreneurship & Lessons Learned Stresses the importance of faith, resilience, and risk-taking in business. Encourages entrepreneurs to step out on faith and not fear challenges. Talks about the importance of a business plan, sharing his experience of developing financial projections for securing loans. About Thomas Barnes Atlanta-based technology entrepreneur with 30+ years in IT. Franchise owner of Experimax Sandy Springs, specializing in Apple product sales, service, and repairs. Passionate about customer service, mentorship, and business growth. Advocate for entrepreneurship, faith-based leadership, and strategic planning. Thomas’ journey showcases determination, business acumen, and a commitment to providing quality tech services. His Experimax store serves as a go-to alternative for Apple users, offering expert repairs and personalized customer experiences. Want to learn more? Visit Experimax Sandy Springs or follow Thomas Barnes' business updates online. #BEST #STRAW #SHMS Steve Harvey Morning Show Online: http://www.steveharveyfm.com/See omnystudio.com/listener for privacy information.