Podcasts about Customer service

The dialers are sharing their craziest customer service stories that prove the customer isn't always right.  get tickets to Hannah's tour get tickets to Des' shows

As 2025 comes to hurling toward an end a new attraction arrives at Disney's Animal Kingdom. Zootopia Better Zoogether is now in the Tree of Life Theater and offers something new for this park which begs for more guests. And at a great time to do so, as this time of year is the best time of year to visit the park, which is free of heat, humidity and exhaustion. The new show replaces "It's Tough to Be a Bug" which premiered with the park, and was based on "It's a Bug's Life", the second film created by Pixar after Toy Story. This new show is based on Zootopia and Zootopia 2 and brings you into the dynamic world of Judy Hopps and Nick Wilde. We look at the origins, then experience the show during early previews, where we walk the queue indoor and out. Then it's on to see the show where we offer a spoil-free synopsis, with a comparison of what works and what doesn't. Beyond this, we look at what could be next for Zootopia and for Disney's Animal Kingdom. Join us for this New Zoo Review--Coming right at you! ________________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 199 Old Woman Theft, Stolen Carts And Gambling Battles This is C.T.C.S.  Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

Fearless Agent Coach & Founder Bob Loeffler shares his insights on How to create Raving Fans with Customer Service Secrets and how it's making his Fearless Agent Coaching Students rich! Fearless Agent Coaching is the Highest Results Producing Real Estate Sales Training and Coaching Program in the Industry and we can prove it will work for you if it's a good fit! Call us today at 480-385-8810 to see if it may be  good fit for you! Telephone Prospecting for Realtors means Cold Calling, Door knocking, Calling for Sale By Owners, Calling Expired Listings, Calling your Sphere of Influence, Farming, Holding Open Houses, but Fearless Agent Coaching Students di all of these completely differently and get massively better results! Find out how! Listen in each week as Bob gives an overview and explains the big ideas behind making big money as a Fearless Agent! If you are earning less selling real estate than you wish you were, and you're open to the idea of having some help, We are here for you! You will never again be in a money making situation with a Buyer, Seller or Investor and not have the right words! You will be very confident! You will be a Fearless Agent! Call Bob anytime for more information about Fearless Agent Coaching for Agents, Fearless Agent Recruiting Training for Broker/Owners, or hiring Bob as a Speaker for your next Event! Call today 480-385-8810 - or go to https://fearlessagent.com Telephone Prospecting for Realtors means Cold Calling, Door knocking, Calling for Sale By Owners, Calling Expired Listings, Calling your Sphere of Influence, Farming, Holding Open Houses, Spin Selling, but Fearless Agent Coaching Students do all of these completely differently and get massively better results! Find out how! Are You an Owner of a Real Estate Company - need help Recruiting Producing Agents - Call today! 480-385-8810 and go to FearlessAgentRecruiting.com and watch our Recruiting Video Real Estate Coaching training Real estate training real estate coaching real estate speaker real estate coach real estate sales sales training realtor realtor training realtor coach realtor coaching realtor sales coaching realtor recruiting real estate agent real estate broker realtor prospecting real estate prospecting prospecting for listings calling expired listings calling for sale by owners realtor success Best Realtor Coach Best Real Estate Coach Spin SellingSupport the show: https://fearlessagent.comSee omnystudio.com/listener for privacy information.

Grab & understand 14 Franchise Buying Mistakes that could destroy your investment: https://www.franchiseempire.com/14fbm?utm_source=TJnov12025Thinking about investing in a UPS Store franchise? In this video, I break down everything you need to know before making a decision, including startup costs, royalties, real franchisee sales numbers, and why the margins might not be as strong as they seem. I also cover surprising facts about the brand's history and size, so you can decide if this 100+ year-old franchise still makes sense in today's market. If you're serious about buying a franchise, this is the kind of insight you can't afford to skip.------------------Considering Investing In A Franchise?

In this lighthearted episode, Scott Becker reflects on lessons in customer service from his experiences with a personal trainer.

Keywords: entrepreneurship, education, mentorship, customer service, business lessons, faith, science, COVID-19, compassion, organization, time management, organization, business planning, marketing strategies, partnerships, customer relationships, employee empowerment, pricing strategies, mentorship Summary: In this engaging conversation, Mitch Beinhaker and Bryan Wetzel explore a wide range of topics, from Bryan's unique career journey in the fields of photography, production, and entrepreneurship, to his insights on the education system and the importance of mentorship. They discuss the challenges faced during the COVID-19 pandemic, the significance of compassion in customer service, and the value of organization through lists. Bryan shares his experiences and lessons learned, emphasizing the need for understanding and support in both business and personal interactions. In this conversation, Mitch Beinhaker and Bryan Wetzel discuss various aspects of running a successful business, emphasizing the importance of effective time management, organization, and planning. They explore the necessity of having a solid business plan, the balance between passion and practicality in business decisions, and the significance of marketing strategies. The discussion also covers the dynamics of partnerships, customer relationships, employee empowerment, and the importance of valuing one's business and setting appropriate pricing strategies. Finally, they highlight the role of mentorship in guiding business development and success. Takeaways Mitch emphasizes the importance of supporting the show. Bryan shares his journey from Georgia to New York and back. He discusses his experience with 3D technology and its challenges. Bryan highlights the alarming issues in the education system. He talks about his books and the insights gained from interviews. Bryan reflects on the importance of mentorship in business. He shares lessons learned from customer service experiences. Bryan discusses the impact of COVID-19 on his businesses. He emphasizes the need for compassion in customer interactions. Bryan advocates for the use of lists to stay organized. Using technology can save significant time in scheduling. Organization reduces anxiety and increases efficiency. A solid business plan is essential for success. Passion for a business should not cloud judgment. Marketing is crucial for attracting customers. Understanding partnership dynamics is key to success. Customer service can make or break a business. Empowering employees leads to better outcomes. Pricing strategies must reflect the value of the service. Mentorship can provide valuable guidance in business.  Titles From 3D Technology to Entrepreneurship: Bryan's Journey Navigating the Education System: Insights from Bryan Wetzel Sound Bites "People can be complicated." "You got to use the system." "You need a manager." Chapters 00:00 Introduction and Background 02:57 Journey into Production and Entrepreneurship 06:02 Exploring Education and Writing Books 08:55 The Importance of Mentorship 12:08 Customer Relations and Business Ethics 14:59 Navigating Challenges in Business 17:55 Compassion in Customer Service 24:26 The Importance of Mentorship in Business 26:52 Overcoming Fear and Asking for Help 28:05 The Role of Organization in Business Success 31:49 The Power of Lists and Planning 38:48 The Necessity of a Business Plan 41:45 Balancing Passion and Pragmatism in Business 42:57 Breaking Up with Your Business 44:45 Marketing Strategies for Survival 45:54 The Importance of Partnerships 47:58 Navigating Business Relationships 50:36 Customer Service and Reputation Management 52:40 Empowering Employees and Avoiding Burnout 54:28 Valuing Your Business and Pricing Strategies 58:35 The Role of Mentorship in Business Success  

Creative Strategies Senior Analyst Austin Lyons talks with TITV Host Akash Pasricha about Amazon's strong AWS results, its Trainium chip strategy against NVIDIA, and Apple's focus on the iPhone and services. We also talk with Emerald AI Founder & CEO Varun Sivaram about the startup's $18M raise and its software approach to solving the AI data center energy bottleneck. Crypto Reporter Yueqi Yang joins to discuss Kraken's soaring $20 billion valuation and the boom in crypto private markets, followed by Maven AGI Founder & CEO Jonathan Corbin, who talks about the crowded AI customer support space and his three-to-five-year timeline for AGI. Lastly, Venture Capital Reporter Natasha Mascarenhas breaks down Benchmark's "anti-Andreessen Horowitz" strategy and the implications of its new General Partner. The episode also features clips from The Information's WTF Summit with YouTube's Chief Business Officer Mary Ellen Coe and Tubi's CEO Anjali Sud.Articles discussed on this episode:https://www.theinformation.com/articles/benchmarks-ai-pressure-test-high-prices-smaller-stakes-poached-starhttps://www.theinformation.com/articles/stock-markets-crypto-rally-boosts-private-companieshttps://www.theinformation.com/articles/amazons-cloud-liftsTITV airs on YouTube, X and LinkedIn at 10AM PT / 1PM ET. Or check us out wherever you get your podcasts.Subscribe to: - The Information on YouTube: https://www.youtube.com/@theinformation4080/?sub_confirmation=1- The Information: https://www.theinformation.com/subscribe_hSign up for the AI Agenda newsletter: https://www.theinformation.com/features/ai-agenda

In this lighthearted episode, Scott Becker reflects on lessons in customer service from his experiences with a personal trainer.

I spoke with a senior paralegal about best practice tips for intake + client service.   Episode Highlights 02:45 - Automations in CRM to filter conversations. 04:04 - The "CRM as ATM" concept for law firms. 06:13 - The importance of cultural responsiveness in client communication. 07:46 - The value of short, effective intake forms. 11:03 - Benefits of outsourcing roles in firms. 12:56 - Effective use of answering services. 16:13 - Importance of metrics and lead tracking. 19:45 - Training clients for law firm communication expectations. 22:15 - Simplifying software usage in law firms. 25:01 - Exploring artificial intelligence in legal practices.   Episode Resources Connect with Jared Correia jared@redcavelegal.com  https://redcavelegal.com/  https://www.linkedin.com/in/jaredcorreia  https://twitter.com/RedCaveLegal  www.linkedin.com/in/jaredcorreia/  Connect with Vanessa Reynolds gmrodriguezlaw.com  vanessa@gmrodriguezlaw.com   

We often feel pressured to achieve certain milestones by a specific age, comparing ourselves to peers and experiencing stress. In this episode, Maurice helps us discover how letting go of control and external validation can bring peace and help us embrace our journey of growth.In This Episode:00:00 Journey Unfolds, No Map03:17 Progress is Trusting the Next Step06:03 Document Your Growth & Celebrate08:18 Peace in Releasing ControlKey Takeaways:Challenge the urge to compare your journey to others' timelines and release the pressure of external expectations.Practice small, consistent actions, like smiling, to align with your purpose and improve your daily interactions.Document your weekly lessons and celebrate small wins to acknowledge your growth and progress throughout the year.Embrace the unknown, trusting that each step will reveal itself and lead you toward your true purpose.Repeat the affirmation, “Even though I don't have it all figured out, I am grateful that I am still growing,” to foster a mindset of peace and patience.Resources:Well Why Not Workbook: https://bit.ly/authormauricechismPodmatch: https://bit.ly/joinpodmatchwithmaurice*FREE* 5 Bold Shifts to help you silence doubt and start moving: https://bit.ly/5boldshifts*FREE* 7 Biggest Mistakes Podcasters Make: https://bit.ly/7BiggestMistakesPodcastersMakeConnect With:Join Newsletter: https://bit.ly/welcome-to-transformationMaurice Chism: https://bit.ly/CoachMauriceWebsite: https://bit.ly/mauricechismPatreon: https://bit.ly/CoachMauriceonPatreonTo be a guest: https://bit.ly/beaguestonthatwillnevrworkpodcastBusiness Email: mchism@chismgroup.netBusiness Address: PO Box 460, Secane, PA 19018Subscribe to That Will Nevr Work Podcast:Spreaker: https://bit.ly/TWNWSpreakerSupport the channelPurchase our apparel: https://bit.ly/ThatWillNevrWorkPodcastapparel 

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Welcome! In this podcast, I read three quotes which share two things in common. First, they speak of low attendance in the park and how empty things are. Second, they were all written in 2024. I could share with you several statements like these that emphasize how empty the parks are. To many it sounds like statements heard these last couple of months around both Disneyland and Walt Disney World. But statements like these are actually from 2024. Were they true? Well, the TEA (Themed Entertainment Association) shared their annual Global Experience Index for 2024. We'll look at what it has to say, particularly as we study the Disney and Universal parks in both Florida and California. The findings may not only surprise you, but they are probably an indication of the kinds of numbers we're experiencing here. To that end, we'll talk about what Disney is doing about attendance to include new announcements Disney has made for America's 250th Anniversary. ________________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

David and Londa close out the month of October with a bang on this edition of the session with Londa and David #podcast #business #sales #customerservice

Will we ever have good customer service again? Who does have good customer service?

At the Crexendo UGM, Sam Sklaroff, CEO of Axxess Networks, joined Doug Green, Publisher of Technology Reseller News, to share how his company blends classic customer service values with cutting-edge communications technology. Axxess Networks, a leading provider of VoIP, UCaaS, and CCaaS solutions, stands out for what Sklaroff calls an old-school approach to customer care. “Whatever happened to good old-fashioned customer service?” Sklaroff asked. “At Axxess Networks, we treat every customer like family—from onboarding to support—and we make sure they're ready for success before the first call goes live.” Each Axxess customer is assigned a personal project manager and dedicated IT engineer to ensure network readiness and a smooth installation. “Our help desk is all U.S.-based,” Sklaroff noted. “Last week, our average time to answer was 13 seconds. When you call Axxess Networks, we're here for you.” The company's commitment to service extends to technological innovation. Sklaroff revealed Axxess' proprietary Live Failover feature—an automatic system that keeps calls active even if a customer's internet connection fails. “If your internet goes down, your calls don't,” he said. “In under one second, we switch to LTE with no dropped calls and no extra usage fees. One of our customers stayed fully operational for a week during a fiber outage.” Sklaroff also announced that Janet Schijns, a well-known channel leader, recently joined Axxess Networks' board of directors, marking another milestone in the company's growth. Axxess maintains strong partnerships with Crexendo and NetSapiens, and continues to advance in areas such as AI and vCon technology, with plans to launch new vCon apps later this year. “Technology evolves, but people still matter most,” Sklaroff said. “That's what drives us—service with a human touch.” To learn more about Axxess Networks' UCaaS and Live Failover solutions, visit www.axxessnetworks.com.

What if all those dropped calls, endless wait times and dead end hotlines every time you try to reach customer service weren't accidents but part of the plan?San Francisco! Come to a screening of Drop Dead City followed by a conversation with Roman on Monday, Nov 3. Info and tickets. Subscribe to SiriusXM Podcasts+ to listen to new episodes of 99% Invisible ad-free and a whole week early. Start a free trial now on Apple Podcasts or by visiting siriusxm.com/podcastsplus. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

UW has removed a job posting after Jason revealed their DEI requirement in the application process. Alaska Airlines acknowledged that their customer service has been lacking. Alaska is opening a business class lounge at SeaTac. // Patty Murray is getting dunked on for a very dumb video she posted about the shutdown. Pramila Jayapal is slamming the GOP for taking away SNAP benefits, but the problem is she voted to shutdown the government. // Democrats’ green energy fantasy is driving the Pacific Northwest toward blackouts.

Ridge scaled to $5M in revenue per employee using AI. CEO Sean Frank shares his tips on harnessing the power of AI to grow revenue. Subscribe and watch Shopify Masters on YouTube!Sign up for your FREE Shopify Trial here.

In the first episode of a new three-part mini-series on peak performance, Stacey takes us straight to the source of it all: your mind. Because if your head isn’t in the game, your business, your team, and your life will feel it. This is more than mindset fluff—it’s a call to take radical responsibility for your own mental wellbeing and leadership capacity. You’ll learn: ✨ Why emotional fitness is just as critical as strategy for business growth✨ The power of pre-built systems for wellbeing (especially in stormy seasons)✨ What Stacey’s learned from therapy, leadership coaching, and the “itty bitty shitty committee” in her head✨ Why professional development directly correlates with business revenue (and how to spot the gaps)✨ Practical ideas for tuning out the noise and tuning in to your true potential Whether you're on the floor with Lego thinking about client emails, or navigating brain fog while leading a team, this episode reminds you: your mind is your most powerful business tool.

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 198 Untrusting People, Blueberry Oreo Cookies and Big Road Trip Theft This is C.T.C.S.  Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-like-it-s-live--4113802/support.

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 198 Untrusting People, Blueberry Oreo Cookies and Big Road Trip Theft This is C.T.C.S.  Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

I asked listeners to send me recordings from wherever they were, about whatever they wanted.

Some hospitality experiences are so bad, they could star in their own horror movie. In this Halloween special, we pull back the cobwebs on the five scariest mistakes that haunt businesses everywhere - from ghosted guests and zombie employees to haunted processes and cursed consistency. Discover how to bring your hospitality back from the dead by re-engaging your team, simplifying your service, and designing customer journeys that delight instead of frighten. Whether you lead a restaurant, event venue, university department, call center, small business, or front-line service team, these lessons will help you keep your experiences alive - and your guests coming back for more. Key Takeaways: How to spot (and fix) “ghosted guest” moments in your business The real cost of zombie-level employee engagement Why friction is the true monster haunting your processes How to create consistency that builds trust Ways to redesign the customer journey from hell into something better Don't let your service become a horror story - tune in and learn how to keep your hospitality far from haunted.   Subscribe, drop 5 stars, and share this episode to help more leaders bring passion and purpose to their organizations.   Links & Resources:

More misadventures in parenting, life, and beyond with Rob Beckett and Josh Widdicombe... this episodes we go through some of your listener correspondence. Parenting Hell is a Spotify Podcast, available everywhere every Tuesday and Friday. Please subscribe and leave a rating and review you filthy street dogs... xx If you want to get in touch with the show with any correspondence, kids intro audio clips, small business shout outs, and more.... here's how: EMAIL: Hello@lockdownparenting.co.uk Follow us on instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@parentinghell⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ A 'Keep It Light Media' Production  Sales, advertising, and general enquiries: hello@keepitlightmedia.com Learn more about your ad choices. Visit podcastchoices.com/adchoices

Dee Bowden, founder of Collect the Cash, a cash flow strategist who helps businesses recover unpaid invoices without damaging relationships - because as she says, the sale isn't complete until the money is in the bank.Using her signature framework - Problem Solving, Customer Service, Expressing Gratitude, and Relationship Building - Dee works with companies and government agencies to reduce outstanding accounts receivable by 25% in 90 days or less.Now, Dee's origin story of collecting $6 million in 60 days, only to see her company shut down, lit the fire behind her mission to make sure no business leaves money on the table again.And while running her business solo, juggling delivery, content, and visibility, she's proving that getting paid isn't just about process - it's about persistence, purpose, and people.Here's where to find more:https://collectthecash.bizhttps://www.linkedin.com/in/deebowden________________________________________________Welcome to The Unforget Yourself Show where we use the power of woo and the proof of science to help you identify your blind spots, and get over your own bullshit so that you can do the fucking thing you ACTUALLY want to do!We're Mark and Katie, the founders of Unforget Yourself and the creators of the Unforget Yourself System and on this podcast, we're here to share REAL conversations about what goes on inside the heart and minds of those brave and crazy enough to start their own business. From the accidental entrepreneur to the laser-focused CEO, we find out how they got to where they are today, not by hearing the go-to story of their success, but talking about how we all have our own BS to deal with and it's through facing ourselves that we find a way to do the fucking thing.Along the way, we hope to show you that YOU are the most important asset in your business (and your life - duh!). Being a business owner is tough! With vulnerability and humor, we get to the real story behind their success and show you that you're not alone._____________________Find all our links to all the things like the socials, how to work with us and how to apply to be on the podcast here: https://linktr.ee/unforgetyourself

In this episode of The Weekly Wealth Podcast, Certified Financial Planner ™ David Chudyk sits down with referral expert and author Stacey Brown Randall to uncover the secrets behind a truly referable client experience.Stacey explains why great service isn't enough, how to turn everyday clients into raving referral sources, and why asking for referrals can actually hurt your business. Whether you're a financial advisor, business owner, or sales professional, this conversation will help you re-engineer your client experience so your business grows organically—without cold calls, gimmicks, or awkward scripts.

Send us a textIn EPISODE TWO HUNDRED TWENTY-THREE (223) of the "LOOK OUT, SIR! 40K" Podcast, Dan and Phil talk about all the following things.0:00 – The introduction2:11 – PacificWave2852's 5-star review via Apple Podcasts USA20:25 – Hobby catch-up, miniatures, and Necromunda stuff26:52 – Age of Sigmar Warhammer World OCT 2025 Doubles Tournament38:33 – Warhammer World prices51:20 – Upcoming group events52:43 – Why no recent reveal shows58:07 – New minis, Red Gobbo, Ultramarines, etc.1:05:26 – Games Workshop returns policy1:18:33 – Blood Bowl Season 3 changes and updates Please consider supporting LOOK OUT, SIR! on PATREON, which occasionally features fancy EXCLUSIVE CONTENT: https://www.patreon.com/lookoutsir40k We also have MERCHANDISE available to purchase from Rev-Level: https://www.rev-level.com/lookoutsir40k  LOOK OUT, SIR!'S SOCIAL MEDIA LINKS:• Facebook: https://www.facebook.com/lookoutsir/ • Instagram: https://www.instagram.com/lookoutsir40k/ • YouTube: https://www.youtube.com/lookoutsir40k  PHIL'S SOCIAL MEDIA LINKS:• Instagram: https://www.instagram.com/beyondthetabletop/ • YouTube: https://www.youtube.com/channel/UCAxBqN_9PHjajPLoIKKNi6w  DAN'S SOCIAL MEDIA LINK:• Instagram: https://www.instagram.com/i.r.invested.in.unexpected/  Thanks very much for taking the time to listen and by extension support our podcast. We hugely appreciate it and hope that you enjoy the show.

How can you become a better customer to your customer service rep?  Listen in and find out! #Damit

Want to Start or Grow a Successful Business? Schedule a FREE 13-Point Assessment with Clay Clark Today At: www.ThrivetimeShow.com   Join Clay Clark's Thrivetime Show Business Workshop!!! Learn Branding, Marketing, SEO, Sales, Workflow Design, Accounting & More. **Request Tickets & See Testimonials At: www.ThrivetimeShow.com  **Request Tickets Via Text At (918) 851-0102   See the Thousands of Success Stories and Millionaires That Clay Clark Has Helped to Produce HERE: https://www.thrivetimeshow.com/testimonials/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire   See Thousands of Case Studies Today HERE: www.thrivetimeshow.com/does-it-work/  

In this episode of the Investor Fuel Podcast, host Michelle Kesil interviews Anthony Zarrilli, a builder and developer with extensive experience in custom home construction. Anthony shares insights into his journey in the building industry, focusing on the importance of customer relationships, the challenges faced in the construction market, and the evolving preferences of homebuyers. He discusses the impact of generational involvement in the business and highlights the ongoing home shortage crisis affecting affordability for younger buyers. The conversation concludes with Anthony providing contact information for those interested in learning more about his work.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

AI is giving customer service a long-overdue promotion. But what does that really mean? In this episode, Leanne Harte, Senior Manager of Customer Support at Intercom, sits down with Guneet Singh, VP of Customer Experience and Care at AppFolio, to discuss how AI is transforming support from a cost center into a growth engine. They unpack how to rethink ROI beyond cost savings, build systems that keep AI performing at its best, and reimagine team roles, culture, and success metrics in an AI-first world.Watch this episode on YouTube: https://youtu.be/JQufKRxPKjU?si=BqxKaelTPgijwU5pNewsletterSign up for The Ticket on LinkedIn: A newsletter bursting with insights and advice for support leaders who are navigating the shift to AI-first CS. https://www.linkedin.com/newsletters/the-ticket-7158151857616355328/Learn more about Pioneer: pioneer.fin.ai Explore Fin: https://www.fin.aiRead customer success stories: https://www.intercom.com/customersProduct FAQs: https://www.intercom.com/help See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Another one from the archives, all the way back from August 2023.Customer Service isn't for everybody, and that's okay. Here's the LinkTree: https://linktr.ee/caffcx

This is your friendly reminder to get registered for the Holiday Blitz…it's FREE!  A great gift to yourself for the holidays would be some sanity. This blitz is designed to help you be present and enjoy the holidays too. We are where the holidays come from. But did you ever stop to ask your family if everything you are doing is meeting their holiday expectations. Often times we have so much fun with one idea that it almost turns into an obligation in the following years. If you stop and just ask your family what makes the holidays special, you may find you can eliminate a lot of things you are doing. Turns out my kids didn't care about decorating all the cookies I made from scratch. Now i just buy the chocolate chip cookie ingredients and my daughter makes them. I don't have to do any of it!!   Take advantage of this free Blitz to see how you can simplify your holidays. Dream about what is possible for the upcoming holidays while you have time to plan. I know if i don't plan, my expectations for the holidays don't even get considered. This way I plan how to execute how I want the holidays to look and feel while confidently meeting my families expectations too.  Registration is open now, Videos drop Oct. 27th!! You get to enjoy the holidays this year too! EPISODE RESOURCES: Holiday Blitz 2025 CustomerService@organize365.com Sign Up for the Organize 365® Newsletter Did you enjoy this episode? Please leave a rating and review in your favorite podcast app. Share this episode with a friend and be sure to tag Organize 365® when you share on social media.

In this episode of Grow a Small Business, host Troy Trewin interviews Dmitriy Peregudov, founder of Gift Baskets Overseas, shares his inspiring 28-year journey from sending flowers to loved ones in Russia to leading an $11M global gifting company with 120+ team members. He talks about building a business rooted in patience, perseverance, and people-first values. Dmitriy discusses how focusing on customer experience and team culture fueled long-term success. He also explains the role of SEO and AI in modern marketing and why brand trust matters more than ever. From overcoming fraud challenges to achieving a 64% Net Promoter Score, his story highlights sustainable growth and resilience. A must-listen for entrepreneurs who believe slow, steady, and thoughtful growth wins the race. Other Resources: An easy way to measure if your customers love you in 21 minutes – use the Net Promoter Score (NPS). And it's FREE. Why would you wait any longer to start living the lifestyle you signed up for? Balance your health, wealth, relationships and business growth. And focus your time and energy and make the most of this year. Let's get into it by clicking here. Troy delves into our guest's startup journey, their perception of success, industry reconsideration, and the pivotal stress point during business expansion. They discuss the joys of small business growth, vital entrepreneurial habits, and strategies for team building, encompassing wins, blunders, and invaluable advice. And a snapshot of the final five Grow A Small Business Questions: What do you think is the hardest thing in growing a small business? According to Dmitriy Peregudov, the hardest thing in growing a small business is having the patience and perseverance to push through the early, slow stages while learning things outside your comfort zone. He explains that growth often requires focusing on areas you don't enjoy, making tough decisions, and knowing when to let go and replace yourself in certain roles. Understanding every part of the business—even the ones you're not good at—is essential, because only then can you hire the right people and build a strong foundation for long-term success. What's your favorite business book that has helped you the most? Dmitriy Peregudov's favorite business books include Further, Faster by Bill Flynn, which provides clear frameworks for business growth, and Delivering Happiness by Tony Hsieh, which inspired him to build a people-first company culture. He also recommends The Five Types of Wealth by Sahil Bloom for understanding balance in life and business. Are there any great podcasts or online learning resources you'd recommend to help grow a small business? Dmitriy recommends the Harvard Business Review (HBR) Podcast for case studies and expert discussions, and Lex Fridman's Podcast for deep, thought-provoking conversations that go beyond business into leadership and innovation. He also appreciates podcasts like Built to Sell Radio for real-world entrepreneurship lessons. What tool or resource would you recommend to grow a small business? He highly recommends HubSpot, calling it a game-changer for small businesses. From marketing automation to CRM and workflow management, it helped his team streamline communication, improve sales processes, and enhance customer relationships. What advice would you give yourself on day one of starting out in business? According to Dmitriy Peregudov, the advice he would give himself on day one of starting out in business is simple yet powerful — “Just do it.” He believes that too many entrepreneurs hesitate, overthink, or wait for the perfect moment, but real growth happens only through action. Taking the first step, learning from mistakes, and adapting along the way are far more valuable than waiting for ideal conditions that may never come. Book a 20-minute Growth Chat with Troy Trewin to see if you qualify for our upcoming course. Don't miss out on this opportunity to take your small business to new heights! Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey.     Quotable quotes from our special Grow A Small Business podcast guest: Success in business comes from patience, perseverance, and focusing on what truly matters — Dmitriy Peregudov Growth isn't always about getting bigger, it's about getting better with every challenge — Dmitriy Peregudov The best way to build a loyal customer is to fix their problem so well they never forget you — Dmitriy Peregudov  

It’s one thing to lead when business is booming. But what about when life gets messy, your team’s melting down, or the wheels fall off… again? In this episode, Stacey dives into the invisible but essential work of building strength behind the scenes—the emotional, physical, and mental stamina required to lead a thriving business without burning out. You’ll hear: ✨ Why regulating your emotions is one of the most overlooked leadership skills✨ What Stacey learned from a moody boss—and how not to lead a team✨ The link between perfectionism, imposter syndrome, and early business burnout✨ How your wellbeing rituals (yes, even Tai Chi in your front yard!) set the tone for your whole business✨ And what happened when Stacey thought she was going to miss Hugh Jackman on Broadway (spoiler: it’s a metaphor, and a good one) Whether you’re running solo or leading a team, this episode will help you check in with your own habits, energy, and self-care practices—so when the next storm hits, you’re steady, strong, and ready.

In this episode, we explore one of the toughest CX challenges: balancing company policies with the flexibility needed to deliver exceptional experiences.Policies should guide and protect, not block great service. We share how to design rules that empower teams, use exceptions as insights for improvement, and align every decision with your customer experience mission. Plus, we discuss how rethinking outdated policies — like libraries eliminating overdue fines — can strengthen trust and deepen customer relationships.Tune in to learn how to turn rigid rules into opportunities for better customer experiences — and don't forget to register for our upcoming webinar, From Assessment to Action: Building Your CX Roadmap, on November 4th via bit.ly/CXAction.Resources Mentioned:Experience Investigators Website -- https://experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 197 The July 4th Weekend, Wow has Covid Made A Comeback Plus The Charleston Chew Has Returned To Store Shelves This is C.T.C.S.  Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-like-it-s-live--4113802/support.

Good customer service is good business. In this week's episode, Merrill shares about a recent experience in order to underscore the importance of a well-run customer service department in relation to a company's success.Music: Walking Shoes by Blue Dot SessionsRead a transcript of this episode. Transcripts are powered by Wordibly -  Delivering fast, accurate marketing research transcripts in 48 hours or less.

Last Friday I announced the Friday Workbox® and all related work products will only be available for purchase till December 31st or while supplies last. But I don't think I explained it very well so I wanted to record this episode to address concerns and reiterate what is going on at Organize 365®.  No One is Going Anywhere… Please do not worry, no one is getting laid off. No one who works at Organize 365® is going anywhere. Steph who runs the Friday Workbox will still be here. Stephanie, my Chief of Staff and Anna are also still here. They are doing more behind the scenes things. But no one is going anywhere, we're just all going in a new direction.  Got Distracted For about a year and a half I have been trying to support both home and work organization.  You see, as an organizer, I get people going in the right direction and then I want to follow them into that thing that they discovered they are good at. But in doing that I now see that I am leaving people behind. They're ready to get off the declutter cycle only to find me miles ahead helping people in work areas. I started Organize 365® because I feel like I am called to help women organize their homes and then they are forced to struggle with what they are uniquely created to do. I want that evolution back. Someone gets decluttered. I help them to get organized and productive. Then they are ready to fly the nest to a coach, start a business, get into a hobby, whatever their next chapter is. I'm just refocusing more narrowly on the home. And this way too there is one clear message for you to share to others who need to get organized. Silver Lining The silver lining in all of this is great pricing now till December 31st or while supplies last. 50% off all work related products excluding the Income and Expense Planner. You will still get the full course, the community, and workbooks.  In 2026, the courses will simply move to legacy status. You will still have the community to support you, but there will no longer be someone from Organize 365® leading the community or holding co-working time.  And if you are in need of a certified organizer or still want to get certification, it's not too late. The certified organizers for business and the Teacher workbox will be available till December. If you want to get certification or add certification, you can still purchase those. I really tried to explain, in this episode, what the pre-requisites are for adding certifications and how long each one takes. If you want to get inventory, it's deeply discounted for our certified organizers.  It's been tough to make the decision to discontinue products that are lucrative to the business and that the community loves so much. But it is time for me to go back to center and focus on that initial transformation I used to get so much feedback about. Thank you so much for all your encouraging words in this transition. After reading so many reactions/responses I feel confident in this decision.  I encourage you to listen to episode 680 (re-airing right after this one) again for an extended explanation of all of this and what the future looks like for the current work related products, services, and communities in 2026. There are also links to all the products in episode 680. And if you are still left with questions feel free to email customer service at Customerservice@organize365.com. EPISODE RESOURCES: The Sunday Basket® Sign Up for the Organize 365® Newsletter  Did you enjoy this episode? Please leave a rating and review in your favorite podcast app. Share this episode with a friend and be sure to tag Organize 365® when you share on social media!

Rerun Episode: Back by Popular Demand. Understanding your customers better means measuring the metrics that reveal who they are, what they value, and why they stay. In this episode of Doing CX Right, Stacy Sherman revisits her conversation with Neil Hoyne, Google's Chief Strategist and author of Converted, who shares data-backed strategies for turning customer insights into lasting loyalty. Hoyne explains why companies shouldn't expect commitment after a single purchase—you wouldn't propose on the first date—and how using data to identify high-value customers and personalize their experiences leads to stronger relationships and measurable, long-term growth. Learn more at  and subscribe to Newsletter for more actionable strategies. Book time with Stacy Shermamn .

Disney is always looking for new ways to share stories. And increasingly those stories are trying to be more interactive, more immersive and more personalized. And at the same time, high tech companies are trying to be more interactive, more immersive and more personalized. One of those is Meta, or Facebook as many have come to know it. And as Mark Zuckerberg recently announced a new version of their Meta/RayBand eye wear, Disney has also announced that it will be partnering with Meta to create more interactive, more immersive, and more personalized experiences. With a pair of original Meta Glasses I recently received, I visited Disney's Hollywood Studios to test them out. The outcome is this: Meta Glasses are astonishingly smart while being amazingly stupid. This episode shows you how they accomplish both. But in the wake of it, offers some glimpse of what the future might do. So kick back and enjoy this episode as we explore the AI Possibilities at Disney through Rose-Colored Metas. ________________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 197 The July 4th Weekend, Wow has Covid Made A Comeback Plus The Charleston Chew Has Returned To Store Shelves This is C.T.C.S.  Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

Devin Gage shares actionable insights on delivering great customer service and experience in gyms. Learn about the core tenets and best practices for creating a thriving membership community. Perfect for gym owners seeking to boost customer retention and foster customer success through effective customer service training.

When is a job really finished? This episode explores the gray area between completed work and customer satisfaction through Steve's personal experience as both contractor and homeowner in a landscaping project gone sideways.The conversation centers around a classic scenario: contractor completes work per original scope, homeowner calls four months later wanting additional work done. Steve built a retaining wall but explicitly excluded soil reclamation from his scope now the homeowner wants that dirt moved and expects it as part of the original job.This real-world example illustrates the challenging decisions contractors face daily. Do you stick to your contract terms and risk damaging relationships, or absorb additional costs to maintain customer satisfaction? The answer depends entirely on the business value of that relationship.Steve's situation becomes more complex because he's both the contractor and lives with the homeowner creating the ultimate conflict between business principles and domestic harmony. His insistence on contract terms versus relationship management mirrors struggles many small contractors face with demanding customers.The episode emphasizes practical decision making over rigid adherence to contracts. When dealing with unreasonable customers who provide no referral value, standing firm makes sense. But when relationships and future opportunities are at stake, strategic flexibility often proves more profitable than being technically correct.Highlights: Clear scope documentation prevents most disputes but doesn't eliminate themCalculate scope creep decisions based on referral value and future opportunity costLegal battles cost more than most small disputed amountsSometimes absorbing extra costs preserves valuable business relationshipsSubscribe to Blue Collar BS for more honest discussions about the real challenges blue collar businesses face every day. Share this episode with other business owners who've dealt with customers who think "done" means "everything I might want later."Get in touch with us:Check out the Blue Collar BS website.Steve Doyle:WebsiteLinkedInEmailBrad Herda:WebsiteLinkedInEmailThis podcast uses the following third-party services for analysis: Podtrac - https://analytics.podtrac.com/privacy-policy-gdrpOP3 - https://op3.dev/privacy

**In this episode of Pharmacy Badass, host Heather Haro is joined by Theresa Von Fricken and Theresa Cuttitta from Flash Returns to discuss the benefits and process of reverse distribution for pharmacies. Established in 2017, Flash Returns specializes in handling expired, unwanted, or unused pharmaceuticals, offering solutions for credit processing or proper disposal. ** **Show Notes:** 1. **Introduction and Guest Introduction** [0:00] 2. **Explanation of Reverse Distribution** [3:26] 3. **Challenges in Pharmacy Reverse Distribution** [7:40] 4. **Misconceptions About Reverse Distribution** [11:36] 5. **Importance of Transparency and Customer Service** [19:14] 6. **Reporting and Data Utilization** [24:12] 7. **Future Trends and Preparation** [36:15] 7. **Efficiency Tips and Best Practices ** [40:17] 7. **Conclusion and Final Thoughts ** [45:24] **Links mentioned in this episode:** [How To SignUp] (https://wo4qver7.pages.infusionsoft.net/)Websites Mentioned: https://www.drlisafaast.com/----- #### **Becoming a Badass Pharmacy Owner Podcast is a Proud to be Apart of the Pharmacy Podcast Network**

Summary: In this episode of the Customer Service Revolution podcast, Denise Thompson and John R. DiJulius III discuss the alarming trend of employees, particularly Gen Z, wanting to sever their work and personal lives. They explore the implications of this disconnect, the role of workplace culture in mental health, and strategies leaders can implement to foster a more supportive environment. The conversation emphasizes the importance of purpose in the workplace and how it can enhance employee satisfaction and productivity, ultimately benefiting the organization as a whole. Takeways: Nearly half of Gen Z workers prefer to separate work and personal life. A significant percentage of employees would consider extreme measures to disconnect from work stress. Workplace culture plays a crucial role in employee mental health. Leaders should create environments where employees feel whole and valued. Purpose in work is essential for employee satisfaction and retention. Effective communication and boundaries are vital for employee well-being. Employee experience directly impacts customer experience and satisfaction. Building trust and authenticity in the workplace fosters a positive culture. Leaders must recognize the importance of employee happiness as a business imperative. The interview process should focus on finding the right fit for both the employee and the organization. Chapters: 00:00The Disconnect Between Work and Personal Life 05:24The Impact of Workplace Culture on Mental Health 10:15Leadership's Role in Employee Well-being 15:19Creating Purpose in the Workplace 19:34Navigating Career Expectations 22:16Authenticity in the Workplace 25:47The Role of Leadership in Employee Development 27:24The Importance of Employee Happiness 29:16Finding Purpose in Work 32:18Creating a Positive Work Environment 34:10The Impact of Employee Experience on Customer Experience 35:42Recognizing Individual Contributions 38:01Addressing Personal Issues at Work 39:58Generational Differences in Workplace Dynamics   This episode is sponsored by The Customer Experience Executive Academy.  Learn more here Quote: Leading is the pinnacle of human achievement. Your number one task is helping others grow and develop and contribute to their colleagues and communities. Your accomplishments, accomplishment list will be measured by those who went on to be wildly successful in large measure because of the time they spent with you. -Tom Peters Links: Ask John!  Submit your questions for John, to be aired on future episode:  tdg.click/ask Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Books:  https://thedijuliusgroup.com/shop/ Blogs on Above and Beyond Culture: https://thedijuliusgroup.com/category/above-beyond-culture/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

Miguel Familia is the CEO and co-founder of Wise BPO. He is based between the Dominican Republic and St. Petersburg, Florida, USA. Miguel has a long history in CX, but one year ago he decided to create a new BPO brand - serving clients from the Dominican Republic. Peter called Miguel to learn about his story of creating a new CX brand, his background in this industry, the advantages of the DR, and his vision for the future of CX. https://www.linkedin.com/in/miguel-familia-b0b37812/ https://wisebp.com/ SUMMARY: Mark Hillary and Peter Ryan introduce Miguel Familia, CEO and co-founder of Wise BPO in the Dominican Republic. Miguel shares his journey from starting in BPO at 17 to establishing Wise BPO, emphasizing the importance of people over technology in customer service. He highlights the challenges of securing initial business deals and the success of engaging with new prospects. Miguel advises budding entrepreneurs to be genuine in their interactions. 

There's lots of noise out there in the social media world about how poorly Disney is doing, as if it were in dire straits. This podcast today seeks to answer a couple of key questions: First, Is attendance really down and out in Walt Disney World? Second, why are there no big new attractions coming in the short term? Third, Why is it so expensive to come to Disney? Fourth, when will big new attractions like Monstropolis and Villains Land arrive? We look at the calendar to see hope in 2027 & beyond, but until then Disney has to fill in through 2025 and 2026. How will they do this? Join us in What in Disney is Happening Now?! ________________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

Imagine having a thriving organization where your employees are as satisfied as your customers - sounds perfect, doesn't it? In this episode, Doing CX Right host Stacy Sherman and Tiffani Bova, Global Customer Growth and Innovation Evangelist at Salesforce discuss the secret formula of high-performing organizations and the employee-customer experience balance. You'll learn about the "Experience Mindset," the role of tech in customer experience, the unintended consquences of employee experience and advice to professionals who are starting to build and advancing their leadership skills.  Learn more about gaining a competitive edge through an experience mindset at    Book time with Stacy .