Podcasts about business strategy

Send us Fan MailApparently bringing an iced coffee to a job interview is unprofessional now, which is great news for everyone who thought qualifications were getting too much attention. This week on Mike & Blaine, we're figuring out who actually decided what “professional” looks like and why a suit, a tattoo, a pair of sneakers, or a wet Starbucks cup can apparently tell us everything we need to know about someone. We'll argue about dress codes, Zoom cameras, leaving at exactly five, texting the boss, and whether billionaires like Mark Zuckerberg get to break rules the rest of us are still expected to follow.Beyond the social debate, this touches the core of modern business strategy and execution. When leaders rely on outdated optics instead of measurable outcomes, talent acquisition suffers. How do arbitrary standards impact your recruitment pipeline, employer branding, and retention? We dive into tactical management decisions: shifting from vanity metrics—like desk time or mandatory cameras—to objective performance KPIs. We explore how modern founders and executives can build psychological safety, align company culture with business goals, and avoid losing top Gen Z and Millennial talent to competitors who focus on deliverables over dress codes.Somewhere between the hoodie-wearing tech founder and the candidate being judged for a latte, we try to figure out which workplace standards actually serve a strategic purpose and which ones are just corporate traditions nobody bothered to question. Grab a beer—and apparently finish your coffee before you come in.If you enjoyed the show, head over to mikeandblaine.com to buy us a beer and keep the conversation going!We want to hear from you! beer@mikeandblaine.comThanks to our Beer Sponsors:"Baltimore Mike"Karen Hairston from 3S Smart ConsultingCPA Larry Weinstein, the Cash Flow Cowboy from Houston TexasNeighbor PatDevinTrey MiltonListen to all our episodes at mikeandblaine.comLearn about:Cash Flow Mike who trains CPAs to provide effective advisory to their clients at cashflowmike.comDryrun Cash Flow Forecasting for the office of the CFO where they get finance teams out of spreadsheets at dryrun.com#IcedCoffeeDebate #JobInterview #InterviewTips #GenZ #GenZAtWork #WorkplaceCulture #Professionalism #CareerTok #Hiring #JobSearch #BusinessBeerAndBS #Starbucks #Zoom #LinkedIn #Forbes #HarvardBusinessReview #Entrepreneur #Nike #Apple #BusinessStrategy #ManagementTactics #Leadership #TalentAcquisition #CorporateCulture #WorkplaceTrendsSupport the showCatch more episodes, see our sponsors and get in touch at https://mikeandblaine.com/

Leading a multigenerational workforce requires understanding different attitudes toward work, attendance, accountability, and career expectations. This episode explains how leaders can maintain high standards while changing how they coach, motivate, and lead today's workforce.Host: Paul FalavolitoConnect with me on your favorite platform: Facebook, Twitter, Instagram, TikTok, LinkedIn, Substack, BlueSky, Threads, LinkTree, YouTubeView my website for free leadership resources and exclusive merchandise: www.paulfalavolito.comBooks by Paul FalavolitoThe 7 Minute Leadership® Handbook: bit.ly/48J8zFGThe Leadership Academy: https://bit.ly/4lnT1PfThe 7 Minute Leadership® Survival Guide: https://bit.ly/4ij0g8yThe Leader's Book of Secrets: http://bit.ly/4oeGzCIRed Key Leadership®: https://bit.ly/3SoKrpO

The hidden rules of office politics influence workplace decisions, relationships, communication, and leadership credibility. Episode 842 explains how leaders can recognize informal power, understand workplace influence, navigate organizational politics, and protect their integrity without playing political games.Host: Paul FalavolitoConnect with me on your favorite platform: Facebook, Twitter, Instagram, TikTok, LinkedIn, Substack, BlueSky, Threads, LinkTree, YouTubeView my website for free leadership resources and exclusive merchandise: www.paulfalavolito.comBooks by Paul FalavolitoThe 7 Minute Leadership® Handbook: bit.ly/48J8zFGThe Leadership Academy: https://bit.ly/4lnT1PfThe 7 Minute Leadership® Survival Guide: https://bit.ly/4ij0g8yThe Leader's Book of Secrets: http://bit.ly/4oeGzCIRed Key Leadership®: https://bit.ly/3SoKrpO

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Send us Fan MailHow many of your business decisions are really attempts to feel better?The defensive reply. The avoided conversation. The idea you rejected because someone else thought of it. Your emotions may be influencing your leadership more than you realize.In this episode, John Grubbs draws on Susan David's Emotional Agility to explore how leaders can handle criticism, confront performance problems, and make thoughtful decisions under pressure. You'll learn practical ways to question your first reaction and respond with clarity.Before your next difficult conversation, listen to this.

In this episode of ScaleUp Radio, host Kevin Brent is joined by entrepreneur Rachel Hill, whose journey takes us from building and selling a multi site childcare business to breathing new life into a closed model village and launching a new consumer brand almost by accident. Rachel started Hillside Childcare at just 26, converting a granny flat into a 16 place nursery as a way of helping to pay a new mortgage. That first nursery eventually became a four site operation looking after 299 children. What makes Rachel's story particularly interesting is not simply the growth. It is what she learnt about making a business repeatable, creating a strong culture, managing one of the largest costs in a people intensive business and, ultimately, building a company capable of operating without her. That last point became particularly important when Rachel decided to sell. After years of being the person everyone turned to when something went wrong, the pressures following COVID left her questioning whether she still wanted to be the one responsible for fixing every problem. The decision to sell came remarkably quickly. During a dog walk, Rachel decided it was time. Rather than formally taking the business to market, she approached an established buyer directly through LinkedIn. Five months later, the deal was complete. Rachel handled much of an intensive due diligence process herself because she wanted to protect her staff and families from unnecessary uncertainty. She also rejected the first offer, negotiated a price she was comfortable with and ultimately achieved a clean exit with a one off payment and no requirement to remain with the business. One of the standout lessons from the conversation is this: A business that can operate without its owner is not only easier to run. It can also be considerably more valuable when the time comes to sell. Rachel had developed systems, policies, procedures and a management structure that meant Hillside was not completely dependent upon her day to day involvement. That independence became an important asset during the sale. But selling Hillside did not mean Rachel stopped being entrepreneurial. While the sale was taking place, she bought Bondville Model Village, a closed and run down one acre attraction containing around 200 miniature buildings. Rachel saw the potential in an underdog. After months of renovation, Bondville reopened, but the first version of the business model was not right. Trying to operate throughout the year meant the winter numbers simply did not work. Rather than persist with the original plan, Rachel changed it. Bondville became a seasonal attraction, creating a business model better suited to customer behaviour and the economics of the site. That willingness to change direction appears again in Rachel's latest venture. Unable to find the right candles for Bondville's gift shop, she created her own. The result was 45 by Rachel Hill, a range of candles inspired by the model village, each incorporating a miniature keepsake and its own story. They repeatedly sold out, leading Rachel to explore how the range could grow beyond Bondville through a dedicated Shopify store. In this episode Kevin and Rachel discuss: • How a 16 place nursery became a four site childcare group serving 299 children • Why replication and strong operating systems were critical to growing Hillside • How Rachel maintained consistency as the business expanded across multiple locations • Why staffing became one of the toughest challenges in the business, particularly after COVID • The importance of culture and creating genuine buy in from the team • Why Rachel closely monitored staff wages as a percentage of turnover • The pressures that come when the founder remains the organisation's ultimate problem solver • What finally prompted Rachel to sell Hillside • Why she chose an off market approach rather than putting the business openly up for sale • How she approached a potential acquirer directly through LinkedIn • What five months of due diligence looked like from the seller's side • Why Rachel kept the sale confidential from the wider team during the process • How she valued the business using profit multiples and property values • Why being prepared to reject the first offer mattered • The value of building a company capable of running without its owner • Why Rachel bought a closed model village while simultaneously selling another business • How Bondville was renovated and relaunched • Why Rachel abandoned the original year round operating model • The importance of accepting quickly when the economics of an idea do not work • How a product created to solve a problem in Bondville's gift shop became a new business opportunity • Why Rachel believes entrepreneurs should benchmark themselves against the best rather than simply comparing themselves with local competitors • The value of hiring people who are stronger than you in the areas where you are weak The one key thing Build the business so that it does not need you. Rachel's experience with Hillside demonstrates why owner independence matters long before an exit is being considered. Systems, procedures, capable managers and a strong culture helped Rachel grow across multiple sites. They also meant that when she eventually decided to sell, the buyer was acquiring a functioning business rather than simply buying Rachel's job. For any owner manager thinking about ScaleUp, that creates an important question: If you disappeared from the business for three months tomorrow, what would stop working? The answers are likely to point directly towards the systems, people and responsibilities that need attention next. Rachel's ScaleUp philosophy Rachel describes her approach as "go big or go home." Rather than benchmarking yourself only against the businesses around you, she believes in looking at the organisations doing something exceptionally well and asking what can be learnt from them. Equally, founders do not have to be good at everything. Rachel recognises her own strengths as creative and entrepreneurial and brings in people who can handle areas where she is weaker, including technology. That allows the founder to spend more time doing the things where they can create the greatest value. Before you listen Most founders I speak to feel busy but frustrated. Plenty is happening, but they are frustrated that they are not moving forward at the rate they want to. Their success creates more options, pulling them and their teams in different directions. Here is what more than 500 interviews on ScaleUp Radio have taught me: The founders who scale choose less, and deliver all of it. That is what the G90 Summit is for. It is a structured half day where we cut through everything competing for your attention, agree the three to five things that must happen in the next 90 days and build the rhythm to make sure they do. From the frustration and chaos of more, through the discipline of less, to the rhythm of done. Quarterly. Virtual. £97 a seat. Visit Smart90.co.uk/summit Listen to the episode Listen to the full conversation with Rachel to hear the story behind Hillside Childcare, the realities of selling a business, the reinvention of Bondville and the entrepreneurial thinking behind 45 by Rachel Hill. Make sure you do not miss future episodes by subscribing to ScaleUp Radio wherever you listen to your podcasts. And if you know somebody with an interesting ScaleUp story, you can nominate them as a future guest for ScaleUp Radio. Intro recording script The required ScaleUp Radio opening, G90 Summit message and closing make this longer than a genuine 60 second read, so I've prioritised retaining the wording and message you specified rather than artificially rushing it. Hi there and welcome back to another edition of ScaleUp Radio, the podcast brought to you by Smart90, inspired by the Entrepreneurial ScaleUp System and designed to make navigating our ScaleUp journeys that little bit easier by learning from others' experiences. I'm Kevin Brent and in today's episode I'm joined by Rachel Hill. Rachel's entrepreneurial journey has taken her from starting a 16 place nursery at the age of 26 to building Hillside Childcare into a four site business looking after 299 children, before selling it in an off market deal completed in just five months. And there's a really important ScaleUp message in Rachel's story. One of the things that made Hillside valuable was that the business had been built to operate without Rachel. We talk about the systems and culture that made that possible, the reality of managing staffing in a people intensive business, what due diligence was really like and why Rachel was prepared to reject the first offer. We also hear what happened next, because while selling Hillside Rachel bought and revitalised Bondville Model Village, changed its business model when the original numbers did not work and has since created another venture, 45 by Rachel Hill. Rachel's philosophy is simple: go big or go home. Look beyond the competition immediately around you, learn from the best and hire people who are better than you in the areas where you are weak. Before we get into it, most founders I speak to feel busy but frustrated. Plenty happening, but frustrated that they are not moving forward at the rate they want to. This is because their success leads to more options, pulling them and their teams in different directions. Here's what more than 500 interviews on this show have taught me: the founders who scale choose less, and deliver all of it. That's what the G90 Summit is for. A structured half day where we cut through everything competing for your attention, agree the three to five things that must happen in the next 90 days, and build the rhythm to make sure they do. From the frustration and chaos of more, through the discipline of less, to the rhythm of done. Quarterly, virtual, £97 a seat. Smart90.co.uk/summit. Make sure you don't miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts, and why not give us a follow. You can also nominate a guest for ScaleUp Radio if you know someone with an interesting ScaleUp story. You can find how in the shownotes. For now, continue listening for the full discussion with Rachel. Social media collateral Could your business still run properly if you disappeared for three months? That question sits at the heart of my latest ScaleUp Radio conversation with Rachel Hill. Rachel started Hillside Childcare at 26 with a 16 place nursery. She went on to build it into four sites supporting 299 children before selling the business in an off market deal completed in just five months. There are some strong lessons here for any SME owner manager thinking about Business Strategy, Leadership Development and building a company that is less dependent on its founder. A few that stood out: ✅ Build systems before you need them Policies, procedures and a capable management team allowed Rachel to replicate the Hillside model while protecting consistency across multiple locations. ✅ Founder dependency affects value One of Hillside's strongest assets at sale was its ability to operate without Rachel. If everything still comes back to you, you may have created a demanding job rather than a genuinely scalable business. ✅ Know the numbers and change course When Rachel discovered Bondville's year round model was not financially sustainable, she changed it rather than defending the original plan. Good Business Strategy sometimes means admitting the model needs to change. ✅ Hire around your weaknesses Rachel knows where she creates value and brings in people who are stronger in areas where she is not. That is a valuable Leadership Development lesson as a company grows. And perhaps the biggest takeaway: The founders who create the most valuable businesses gradually make themselves less essential to the everyday operation of them. There is plenty more in the episode, including the sale process, due diligence, staffing challenges, negotiation, Bondville Model Village and the creation of 45 by Rachel Hill. Listen to the full Rachel Hill episode of ScaleUp Radio here: [EPISODE LINK] #ScaleUpRadio #Smart90 #StopTheDrift #G90Summit #BusinessStrategy #LeadershipDevelopment #90DayPlanning #SMEGrowth ScaleUp Radio LinkedIn Business Page ScaleUp Radio's latest episode features entrepreneur Rachel Hill, founder of Hillside Childcare and the entrepreneur behind Bondville Model Village and 45 by Rachel Hill. The conversation covers scaling Hillside from a 16 place nursery to four sites serving 299 children, developing systems and teams, managing staffing challenges and preparing a business to operate without its owner. Rachel also discusses the five month off market sale of Hillside, the due diligence and negotiation process, and the lessons she has applied to her subsequent ventures. Listen to the episode and explore the ScaleUp Radio archive here: [ARCHIVE LINK] Single promotional message / key takeaway: The one key thing is to build a business that can run without you. The systems and people that reduce founder dependency today can become some of the most valuable assets in the business tomorrow.   ScaleUp Radio Rachel Hill - September 01 VIEW RECORDING - 65 mins (No highlights) Meeting Purpose Interview Rachel Hill on her entrepreneurial journey and business sale. Key Takeaways Built & Exited Hillside Childcare: Grew a single 16-place nursery into a 4-site, 299-child operation, then sold it in a 5-month, off-market deal to protect staff and families. Acquired & Revitalized Bondville: Purchased a closed model village, transforming it into a profitable, nostalgic attraction by pivoting from a failed year-round model to a seasonal one. Launched "45 by Rachel Hill": Created a successful candle brand for the Bondville gift shop, inspired by the village and featuring miniature keepsakes, with plans for a Shopify store. Core Philosophy: "Go big or go home"—benchmark against global leaders, not local competitors, and hire for weaknesses (e.g., IT) to focus on creative strengths. Topics Hillside Childcare: Building & Scaling Origin: Started at age 26 by converting a granny flat into a 16-place nursery to pay a new mortgage. Growth Strategy:  Replication: Applied a proven operational model to new sites. Acquisition: Bought out two failing nurseries, converting a 16-place operation into a 299-child business across four sites. Systems: Used robust policies and procedures to ensure brand consistency across all locations. Success Drivers:  Passion: Deep personal care for staff and families. Efficiency: Maintained a 60–70% staff wage-to-turnover ratio, a key profit driver. Culture: Created a family-like environment with strong team buy-in. Key Challenge: Staffing was the hardest part, especially post-COVID, due to a decline in candidate quality. Exiting Hillside Childcare Motivation: Burnout from being the sole "problem solver" and a feeling of no longer being able to fix issues post-COVID. Sale Process:  Decision: Impulsive; made on a dog walk and executed immediately. Method: Off-market; contacted a specific, established acquirer directly via LinkedIn. Timeline: 5 months from decision to completion. Due Diligence (DD):  Challenge: Handled the intense DD process alone to protect staff and families from uncertainty. Tactic: Framed DD requests to managers as a "thorough health check." Negotiation & Terms:  Valuation: Used industry formulas (e.g., 4x profit) and building values to set a price. Outcome: Rejected the first offer to secure a higher, satisfactory price. Structure: One-off payment, not staged. No stay-on requirement. Key Asset: The business's ability to run without the owner was a major value enhancer. Current Ventures: Bondville & "45 by Rachel Hill" Bondville Model Village:  Acquisition: Purchased a closed, run-down model village (1 acre, 200 buildings) while selling Hillside. Revitalization: Saw the "underdog" potential and spent months on renovation before reopening. Lesson: Pivoted from a failed year-round model to a seasonal one after realizing winter revenue was unsustainable. "45 by Rachel Hill" (Candle Brand):  Origin: Created candles for the Bondville gift shop after failing to find suitable products. Product: Three scents inspired by the village, each with a miniature keepsake and a story card. Performance: High demand; sold out repeatedly. Future: Launching a Shopify store to scale production and sales. Next Steps Rachel Hill:  Launch the "45 by Rachel Hill" Shopify store. Scale candle production to meet high demand. Continue building the Bondville Model Village brand on social media.   Additional Resources Websites and Social Media Rachel Hill's own account: Instagram - @Rachel_Merry_Hill Connect with Bondville Model Village Bondville Model Village (VisitBondville.com) Instagram - @BondvilleModelVillage_ Facebook – Bondville Model Village

This week on Catalyst, Tammy is joined by Shulagna Dasgupta, a fellow podcast host who spent over two decades at Accenture on human capital, talent, and operating models, most recently as vice chair advising CEOs through major transformations. She left this past June to launch her podcast, AI-isms, and to found Ochin, an AI advisory firm helping organizations navigate transformation. Tammy and Shulagna tackle the question so many leaders are sitting with: if your organization went tech-first, automated hard, and treated people as an afterthought, can you actually recover? Shulagna's answer is yes. She argues that for the first time, value and human advantage aren't in opposition. Her prescription for making that pivot: get explicit about intention, replace fear with real psychological safety, and above all, get CXOs hands-on building with AI themselves rather than just prompting it, since that's what shifts how they design programs for everyone else.Please note that the views expressed may not necessarily be those of NTT DATALinks: Shulagna Dasgupta OchinAI-isms Podcast Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Laura McGann joined us on The Modern People Leader. We talked about why change management no longer feels like the right term, how the ADKAR framework helps people name where they are stuck, and what leaders need to do as AI, velocity, overwhelm, and constant change reshape work.----  Sponsor Links:

Who gets to call the shots in your private practice?Because whether you realize it or not, there are plenty of outside forces that would be happy to answer that question for you.

The Greed That Kills Your Team explores how organizational greed, excessive workloads, constant demands, and overreliance on high performers can damage workplace culture and drive great employees away. Learn how leaders can pursue growth, profitability, accountability, and high performance while protecting the people responsible for delivering results.Host: Paul FalavolitoConnect with me on your favorite platform: Facebook, Twitter, Instagram, TikTok, LinkedIn, Substack, BlueSky, Threads, LinkTree, YouTubeView my website for free leadership resources and exclusive merchandise: www.paulfalavolito.comBooks by Paul FalavolitoThe 7 Minute Leadership® Handbook: bit.ly/48J8zFGThe Leadership Academy: https://bit.ly/4lnT1PfThe 7 Minute Leadership® Survival Guide: https://bit.ly/4ij0g8yThe Leader's Book of Secrets: http://bit.ly/4oeGzCIRed Key Leadership®: https://bit.ly/3SoKrpO

A CMO Confidential Interview with Bob Liodice, the long-time CEO of the Association of National Advertisers (ANA). Bob shares thoughts on the rapidly evolving marketing landscape, why AI won't necessarily translate to growth, the challenges of the CMO position, and the importance of lifelong learning and curiosity to successful careers. Key topics include:- Why you need to rip up your playbook every year- The need to value brands from a financial perspective- The idea of getting comfortable enough with all of the tools, data and media to make informed decisions- The evolution of cross media measurement including the Aquila model being pioneered by the ANA and a number of companies and associationsTune in to hear how he grew the ANA from 188 member companies to 1,600 (representing over 20,000 brands) and a story about media waste and transparency. ⏱️ Chapters1:08 - State of Marketing and Industry Evolution8:54 - AI, Consumer Discovery, and Funnels11:41 - The Complex Job of the CMO17:44 - B2B and B2C Marketing Convergence21:18 - Solving Cross Media MeasurementThis episode is sponsored by NOAN - the company that builds a fact layer for your brand, creating a single source of truth for your team, both human and agent. Learn more: getnoan.com/cmo.Subscribe for weekly episodes featuring world-class marketing leaders, board members, and C-Suite executives.#CMOConfidential, #MarketingLeadership, #BrandStrategy, #CorporateActivism, #MarketingStrategy, #CMO, #AIinMarketing, #ExecutiveLeadership, #BrandReputation, #ConsumerTrust, #DigitalMarketing, #MarketingInsights, #ThoughtLeadership, #BusinessStrategy, #CustomerCentricSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Are you working in your business... or on your business?In today's episode, I'm pointing out 11 red flags that keep entrepreneurs stuck - and no one's safe from these destructive habits (not even me!). From doomscrolling to obsessing over Canva designs, these habits can be sneaky and sabotage your business growth.But don't worry, I've also created a FREE checklist with the 10 daily and weekly fixes that will actually move your business forward massively. These are the same actions that helped me build a 7-figure business - and I'm giving them to you for free.DM me the word PITFALLS (or valkuilen) on Instagram @fastforwardamy or @eigenbaas.be and I'll send you the guide with the 10 fixes so you can work ON the business from now on, or download it on fastforwardamy.com/pitfalls.Or find out what you are spending too much time on as CEO today and what's holding back your growth: use my free 7-Figure Founder Scan at fastforwardamy.com/founderscan.This episode was originally published in April 2025 so references of dates and seasons might be outdated, but the content and strategies are not.If you're already doing multi-six figures and ready to scale with high-level coaching, this is for you. Apply via  forwardamy.com/applicationformeng and let's see if we're the right fit to grow your business to the next level. You want to grow on Instagram but don't know what to post to get more reach and followers. The Audience Challenge gives you 20 ready-to-use reels and carousel templates and the SHARE-framework so you know exactly what to post for 20 days straight. Start immediately at fastforwardamy.com/audiencechallengeFollow me on Instagram for more business and mindset tips: instagram.com/fastforwardamyDiscover my free trainings and ebooks: fastforwardamy.com/freeresources

CX budgets only grew about 2% this year, yet AI spending inside those same budgets jumped 38%. That math forces a hard question: if the total pool barely changes, where does the new AI money come from? We walk through why the “somewhere” is often customer service headcount, and why that shortcut can quietly create a bigger budget problem later.We unpack Gartner's prediction that many companies cutting support roles due to AI will need to rehire by 2027 and beyond, often at a higher cost than keeping and reskilling people in the first place. We also talk about the trust gap showing up in channel value: leaders still rate live chat and phone as most valuable today, even while expecting generative AI chatbots to take the top spot soon. When spending moves faster than trust, customers feel it through inaccuracies, frustrating loops, and a lack of empathy during complex moments.If you care about customer experience, customer service automation, and making smart generative AI decisions without breaking trust, this one is for you. Subscribe, share with your team, and leave a quick review so more CX leaders can find the show.Article Mentioned: Gartner Predicts Half of Companies That Cut Customer Service Staff Due to AI Will Rehire by 2027 (Gartner)Resources Mentioned:Order your copy of Experience Is Everything -- http://experienceiseverythingbook.comLearn more about CXI Membership™ and apply -- http://CXIMembership.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

Building a people first culture requires leaders to listen, remove unnecessary workplace frustration, recognize great work, protect good employees, and maintain consistent standards. This episode explains how everyday leadership behavior shapes employee experience, trust, retention, and workplace culture.Host: Paul FalavolitoConnect with me on your favorite platform: Facebook, Twitter, Instagram, TikTok, LinkedIn, Substack, BlueSky, Threads, LinkTree, YouTubeView my website for free leadership resources and exclusive merchandise: www.paulfalavolito.comBooks by Paul FalavolitoThe 7 Minute Leadership® Handbook: bit.ly/48J8zFGThe Leadership Academy: https://bit.ly/4lnT1PfThe 7 Minute Leadership® Survival Guide: https://bit.ly/4ij0g8yThe Leader's Book of Secrets: http://bit.ly/4oeGzCIRed Key Leadership®: https://bit.ly/3SoKrpO

What if the strategies that made companies successful in the past are exactly what prevent them from succeeding in the future?On this episode of This Week in America with Ric Bratton, business strategist and author Ralph Welborn discusses TOPPLE: The End of the Firm-Based Strategy and the Rise of New Models for Explosive Growth, co-authored with Sajan Pillai.Traditional business strategy has long focused on what happens within the boundaries of an individual company. But today's most disruptive and successful organizations increasingly create value through networks, ecosystems, partnerships, and new business models that reach far beyond the traditional firm.Ralph explains why established companies can struggle to recognize disruptive change, how business ecosystems are reshaping competition, and why leaders need to rethink where value is created and how their organizations participate in rapidly changing markets.The conversation explores the forces behind industry disruption, the importance of identifying new sources of value, and how organizations can position themselves to take advantage of opportunities that conventional strategic thinking may overlook.TOPPLE challenges executives, entrepreneurs, and business leaders to reconsider some of their most fundamental assumptions about competition, innovation, and growth—and provides a framework for understanding how tomorrow's most successful businesses may be built.This Week in America with Ric Bratton brings listeners compelling conversations with authors, thought leaders, business experts, innovators, and extraordinary individuals whose ideas and stories educate, inspire, and inform.For listeners interested in business strategy, disruptive innovation, digital transformation, business ecosystems, entrepreneurship, leadership, competitive strategy, organizational change, and new models for growth, this conversation with Ralph Welborn offers a thought-provoking look at how businesses can compete in an increasingly interconnected world.KEYWORDSRalph Welborn, TOPPLE, Sajan Pillai, Topple book, business strategy, disruptive innovation, business disruption, business ecosystems, digital transformation, explosive growth, innovation strategy, corporate strategy, competitive strategy, entrepreneurship, business leadership, organizational change, business transformation, growth strategy, new business models, ecosystem strategy, future of business, business innovation, leadership, strategy podcast, business podcast, author interview, This Week in America, Ric Bratton, TWIA, podcast interview

What if the strategies that made companies successful in the past are exactly what prevent them from succeeding in the future?On this episode of This Week in America with Ric Bratton, business strategist and author Ralph Welborn discusses TOPPLE: The End of the Firm-Based Strategy and the Rise of New Models for Explosive Growth, co-authored with Sajan Pillai.Traditional business strategy has long focused on what happens within the boundaries of an individual company. But today's most disruptive and successful organizations increasingly create value through networks, ecosystems, partnerships, and new business models that reach far beyond the traditional firm.Ralph explains why established companies can struggle to recognize disruptive change, how business ecosystems are reshaping competition, and why leaders need to rethink where value is created and how their organizations participate in rapidly changing markets.The conversation explores the forces behind industry disruption, the importance of identifying new sources of value, and how organizations can position themselves to take advantage of opportunities that conventional strategic thinking may overlook.TOPPLE challenges executives, entrepreneurs, and business leaders to reconsider some of their most fundamental assumptions about competition, innovation, and growth—and provides a framework for understanding how tomorrow's most successful businesses may be built.This Week in America with Ric Bratton brings listeners compelling conversations with authors, thought leaders, business experts, innovators, and extraordinary individuals whose ideas and stories educate, inspire, and inform.For listeners interested in business strategy, disruptive innovation, digital transformation, business ecosystems, entrepreneurship, leadership, competitive strategy, organizational change, and new models for growth, this conversation with Ralph Welborn offers a thought-provoking look at how businesses can compete in an increasingly interconnected world.KEYWORDSRalph Welborn, TOPPLE, Sajan Pillai, Topple book, business strategy, disruptive innovation, business disruption, business ecosystems, digital transformation, explosive growth, innovation strategy, corporate strategy, competitive strategy, entrepreneurship, business leadership, organizational change, business transformation, growth strategy, new business models, ecosystem strategy, future of business, business innovation, leadership, strategy podcast, business podcast, author interview, This Week in America, Ric Bratton, TWIA, podcast interview

Super-Pharm przez 24 lata radził sobie bez partnerów, a potem w rok zbudował platformę, z której pochodzi już co trzecia oferta na stronie.W tym odcinku rozmawiam z Michałem Trościńskim, Marketplace Managerem w Super-Pharm, który budował ten projekt od zera. Nagrywaliśmy prawie równo w pierwszą rocznicę startu, więc zapytałem go wprost:➡️ Czym platforma partnerska różni się od klasycznego marketplace'u i dlaczego ma to znaczenie dla klienta?➡️ Czy duży retailer w ogóle może przegrać, otwierając się na partnerów?➡️ Gdzie Super-Pharm stawia granicę asortymentu i co zrobić z producentem, który obok kosmetyków ma płyn do chłodnic?➡️ Dlaczego model, który odniósł sukces w Izraelu, nie dał się skopiować 1:1 na polski rynek? ➡️ Kiedy marka z platformy trafia do oferty własnej i półek w drogeriach?➡️ Co w pierwszym roku zaskoczyło zespół Super-Pharm najbardziej?Jeśli rozważasz budowę własnej platformy partnerskiej albo zastanawiasz się, na jaki marketplace wejść ze swoją marką - ten film jest dla Ciebie.

Creating memorable micro-moments means paying attention to the small, personalized details customers and employees remember long after an interaction ends. This episode explains how leaders can use hospitality-inspired service principles to build customer loyalty, stronger employee connections, and memorable experiences without expensive programs or Corporate Jargon.Host: Paul FalavolitoConnect with me on your favorite platform: Facebook, Twitter, Instagram, TikTok, LinkedIn, Substack, BlueSky, Threads, LinkTree, YouTubeView my website for free leadership resources and exclusive merchandise: www.paulfalavolito.comBooks by Paul FalavolitoThe 7 Minute Leadership® Handbook: bit.ly/48J8zFGThe Leadership Academy: https://bit.ly/4lnT1PfThe 7 Minute Leadership® Survival Guide: https://bit.ly/4ij0g8yThe Leader's Book of Secrets: http://bit.ly/4oeGzCIRed Key Leadership®: https://bit.ly/3SoKrpO

Managing the Invisible Energy explores how internal communication, preparation, and team alignment directly shape the customer experience. Great leadership begins behind the scenes, where teams get aligned before they ever face the customer.Host: Paul FalavolitoConnect with me on your favorite platform: Facebook, Twitter, Instagram, TikTok, LinkedIn, Substack, BlueSky, Threads, LinkTree, YouTubeView my website for free leadership resources and exclusive merchandise: www.paulfalavolito.comBooks by Paul FalavolitoThe 7 Minute Leadership® Handbook: bit.ly/48J8zFGThe Leadership Academy: https://bit.ly/4lnT1PfThe 7 Minute Leadership® Survival Guide: https://bit.ly/4ij0g8yThe Leader's Book of Secrets: http://bit.ly/4oeGzCIRed Key Leadership®: https://bit.ly/3SoKrpO

Episode 837 of The 7 Minute Leadership Podcast explains how leaders can identify recurring organizational problems and turn them into repeatable systems. Learn how better processes, checklists, training, ownership, and accountability can prevent recurring problems and make leadership more scalable.Host: Paul FalavolitoConnect with me on your favorite platform: Facebook, Twitter, Instagram, TikTok, LinkedIn, Substack, BlueSky, Threads, LinkTree, YouTubeView my website for free leadership resources and exclusive merchandise: www.paulfalavolito.comBooks by Paul FalavolitoThe 7 Minute Leadership® Handbook: bit.ly/48J8zFGThe Leadership Academy: https://bit.ly/4lnT1PfThe 7 Minute Leadership® Survival Guide: https://bit.ly/4ij0g8yThe Leader's Book of Secrets: http://bit.ly/4oeGzCIRed Key Leadership®: https://bit.ly/3SoKrpO

Choose Joy Daily: Joy Isn't A Reward, It's A Business Strategy! SUPER! SYBAC268 Pop in here every day for a dose of different business building perspective! https://facebook.com/supersizebusiness Supersize Your Business (free) Skool link: https://www.skool.com/supersize-your-business-1654/about #supersizeyourbusiness #supersizeyourbusinessannualchallenge #emotionalintelligence #emotionhandling #suppressingemotion #acknowledge #seeemotion #feelittohealit #emotionalhealing #boundaries #connection #emotiongift #messageinemotion #comfortzone #courage #feelfearactanyway #actiontrumpsfear #joy #choosejoydaily #feelfirst #resultsofemotion Finding joy is the secret to sustainable business success. Learn why prioritizing happiness leads to better results. In this session of the Supersize Your Business Annual Challenge, we explore the relationship between your mindset and your professional trajectory. Many people mistakenly believe that success must come first, but shifting your perspective to prioritize happiness can change your output. This is for entrepreneurs looking to build a more sustainable foundation for their work. We discuss how actively choosing to experience joy acts as a key driver for personal growth and emotional intelligence. Instead of waiting for external validation to feel good, you can learn to create your own positive environment. Consistent practice in this area ensures you stay energized while navigating the daily ups and downs of building a company. Subscribe for daily personal growth perspectives, and share in the comments: what is one way you are choosing joy in your business today? 0:00 Joy as a Catalyst for Success 1:06 Four Pillars of Cultivating Joy 3:14 Lessons from a Personal Wake-Up Call 5:54 Assessing Your Current Emotional State

Choose Joy Daily: Joy Isn't A Reward, It's A Business Strategy! SUPER! SYBAC268 Pop in here every day for a dose of different business building perspective! https://facebook.com/supersizebusiness Supersize Your Business (free) Skool link: https://www.skool.com/supersize-your-business-1654/about #supersizeyourbusiness #supersizeyourbusinessannualchallenge #emotionalintelligence #emotionhandling #suppressingemotion #acknowledge #seeemotion #feelittohealit #emotionalhealing #boundaries #connection #emotiongift #messageinemotion #comfortzone #courage #feelfearactanyway #actiontrumpsfear #joy #choosejoydaily #feelfirst #resultsofemotionFinding joy is the secret to sustainable business success. Learn why prioritizing happiness leads to better results.In this session of the Supersize Your Business Annual Challenge, we explore the relationship between your mindset and your professional trajectory. Many people mistakenly believe that success must come first, but shifting your perspective to prioritize happiness can change your output. This is for entrepreneurs looking to build a more sustainable foundation for their work.We discuss how actively choosing to experience joy acts as a key driver for personal growth and emotional intelligence. Instead of waiting for external validation to feel good, you can learn to create your own positive environment. Consistent practice in this area ensures you stay energized while navigating the daily ups and downs of building a company.Subscribe for daily personal growth perspectives, and share in the comments: what is one way you are choosing joy in your business today?0:00 Joy as a Catalyst for Success1:06 Four Pillars of Cultivating Joy3:14 Lessons from a Personal Wake-Up Call5:54 Assessing Your Current Emotional State

Episode 836 explains how leaders can improve hospitality and customer service training with little to no training budget. Learn five practical strategies for building better customer experiences through employee standards, anticipation, service recovery, and consistent leadership coaching.Host: Paul FalavolitoConnect with me on your favorite platform: Facebook, Twitter, Instagram, TikTok, LinkedIn, Substack, BlueSky, Threads, LinkTree, YouTubeView my website for free leadership resources and exclusive merchandise: www.paulfalavolito.comBooks by Paul FalavolitoThe 7 Minute Leadership® Handbook: bit.ly/48J8zFGThe Leadership Academy: https://bit.ly/4lnT1PfThe 7 Minute Leadership® Survival Guide: https://bit.ly/4ij0g8yThe Leader's Book of Secrets: http://bit.ly/4oeGzCIRed Key Leadership®: https://bit.ly/3SoKrpO

AI is getting a lot of attention right now, but AI isn't the real challenge, Change is.Technology has always evolved, and every major shift creates uncertainty, resistance, and opportunity. The question isn't whether change is coming. It's how well you respond when it does.In this episode, I share why AI is simply the latest form of "coverage" and how the principles of Beat the Coverage™ can help you adapt, make adjustments, and keep moving forward instead of getting stuck fighting change.You don't have to know exactly what comes next. But you do have to be willing to learn, adjust, and execute.

There is no software in sight in that pantry, and that is far closer to how I think about systems in business. In this first episode of That Systems Show, I unpack what I mean by the word and why so many systems fall over.In this episode you'll learn:Why a system is a repeatable way of doing things, tech or not, and what changes when you stop looking at the tools and start looking at how they connectThe three overlapping pillars behind The Sane Systems Blueprint, and which one nearly everybody skipsHow I ran a snack drawer through those three pillars, and the same three questions applied to a business processThe line I keep coming back to is this. A system built around your reality gives you consistency without you having to be the consistent one. That is the difference between something that looks brilliant in week one and something you are still using in month six.By the end you'll have a way to look at the thing in your business that keeps falling over. And a far better answer than telling yourself to be more organised.Resources mentioned in this episode:The Sane Systems Blueprint companion blog postWant to see more of what I get up to when I'm not podcasting?Hang out with me on Instagram @yaelkeonBook your Process Audit1-1 Systems Consulting

H.B. Reese turned a basement candy operation into a business that eventually became part of the Hershey empire. This episode explores what his story teaches leaders about recognizing overlooked opportunities, listening to the market and identifying the small ideas that could become enormously valuable.Host: Paul FalavolitoConnect with me on your favorite platform: Facebook, Twitter, Instagram, TikTok, LinkedIn, Substack, BlueSky, Threads, LinkTree, YouTubeView my website for free leadership resources and exclusive merchandise: www.paulfalavolito.comBooks by Paul FalavolitoThe 7 Minute Leadership® Handbook: bit.ly/48J8zFGThe Leadership Academy: https://bit.ly/4lnT1PfThe 7 Minute Leadership® Survival Guide: https://bit.ly/4ij0g8yThe Leader's Book of Secrets: http://bit.ly/4oeGzCIRed Key Leadership®: https://bit.ly/3SoKrpO

What if your business feels harder than it should because you're following strategies that were never designed for you? Business coach Vicki Ibaugh reveals how knowing how you're naturally wired can help you stop forcing success and start building a business that actually fits your life. In this episode of The Balanced, Beautiful & Abundant Show, Rebecca Whitman sits down with Vicki Ibaugh, certified business coach, certified Kolbe Consultant, and founder of Know You To Grow You Business Coaching. Vicki shares why even smart, capable women can invest in all the right courses, coaches, and strategies and still feel overwhelmed or stuck. The missing piece may not be another strategy—it may be deeper self-awareness. Through tools including Kolbe, Human Design, personal values, and energy leadership, Vicki helps women understand how they naturally take action, identify where unnecessary friction is showing up, and create businesses that support both their ambitions and their well-being. In This Episode, You'll Learn: * Why someone else's successful business strategy may not work for you—and how to recognize what actually fits. * How Kolbe, Human Design, values, and energy leadership can reveal how you naturally work and make decisions. * How to “find the friction” and use overwhelm, resistance, and stuckness as valuable information. * Why doing more isn't always the answer and how to focus your time and energy on what truly moves your business forward. * How to replace hustle with alignment and build sustainable success without sacrificing your personal life or well-being. If you've ever thought, “I'm doing everything they told me to do—so why does this still feel so hard?” this conversation will help you rethink the way you're building your business. Connect with Vicki Learn more about Vicki Ibaugh and Know You To Grow You Business Coaching at: www.knowyoutogrowyou.com #BusinessAlignment, #WomenInBusiness, #Entrepreneurship, #BusinessCoaching, #PersonalGrowth, #HumanDesign, #Kolbe, #AlignedBusiness, #SustainableSuccess, #BalancedBeautifulAbundant ✨ CONNECT WITH REBECCA ✨

In this special episode recorded in front of a live audience at Nexus 2025, Tammy is joined by Sean Jantzen, VP of Software Engineering at UPS. Sean brings over 24 years of experience at UPS, where he's risen from intern to leader, helping transform one of the world's largest logistics companies into a digital powerhouse. Tammy and Sean discuss his coaching mindset, AI adoption strategies and the challenges of innovating with legacy systems. Sean also talks about how his background in team sports informs his coaching mindset and explains why shipping early and small can lead to fewer bugs and faster delivery.Please note that the views expressed may not necessarily be those of NTT DATALinks: Sean JantzenScaling responsible AI: With Noelle RussellOnly the curious will thrive: Top takeaways from Nexus 2025Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

What if the skills and knowledge you already have could become the foundation for an entirely different kind of business?

Episode 834 explores the relationship between leadership and Human Resources, including accountability, employee management, documentation, policies, consistency, and difficult workplace decisions. Learn how leaders and HR professionals can work together while keeping leadership responsibility where it belongs.Host: Paul FalavolitoConnect with me on your favorite platform: Facebook, Twitter, Instagram, TikTok, LinkedIn, Substack, BlueSky, Threads, LinkTree, YouTubeView my website for free leadership resources and exclusive merchandise: www.paulfalavolito.comBooks by Paul FalavolitoThe 7 Minute Leadership® Handbook: bit.ly/48J8zFGThe Leadership Academy: https://bit.ly/4lnT1PfThe 7 Minute Leadership® Survival Guide: https://bit.ly/4ij0g8yThe Leader's Book of Secrets: http://bit.ly/4oeGzCIRed Key Leadership®: https://bit.ly/3SoKrpO

A CMO Confidential Interview with Kipp Bodnar, CMO of HubSpot and author of the newly released book, "Loop: A New Growth Model for an AI-First World." Kipp discusses why the marketing funnel is no longer useful, his belief that AI has ushered in a new era where judgement and taste provide the biggest edge, and why "great marketing has to hurt." Key topics include:- The importance of mentions and attributions- How judgement and taste can be learned- Why you should strive for "counterfactual insights"- Tips for finding top caliber employeesTune in to hear a story about the Savannah Bananas and why "You've got to be like Taylor Swift - remarkable and prolific" with your marketing. ⏱️ Chapters2:18 - The Broken Funnel and AI Disruption5:04 - Attribution Models in the AI Era7:48 - Content Quality and AI Slop10:45 - The Role of Judgment and Taste17:10 - Non-Binary Decisions and Big Bets24:49 - CMO and CIO Collaboration26:39 - Metrics, Creators, and Modern Marketing31:27 - Practical Advice and Closing ThoughtsThis episode is sponsored by NOAN - the company that builds a fact layer for your brand, creating a single source of truth for your team, both human and agent. Learn more: getnoan.com/cmo.Subscribe for weekly episodes featuring world-class marketing leaders, board members, and C-Suite executives.#CMOConfidential, #MarketingLeadership, #BrandStrategy, #CorporateActivism, #MarketingStrategy, #CMO, #AIinMarketing, #ExecutiveLeadership, #BrandReputation, #ConsumerTrust, #DigitalMarketing, #MarketingInsights, #ThoughtLeadership, #BusinessStrategy, #CustomerCentricSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Why do smart companies make decisions that seem obviously wrong? Why do good ideas get enthusiastic support in meetings—then quietly go nowhere?In this episode of A Seat at the Table, Jane Singer speaks with William Anderson, author of The Room Goes Quiet and an expert on enterprise strategy, executive decision-making and organizational change. They explore what really happens behind closed doors when executives make difficult decisions—and why trust, fear, accountability and human judgment can matter as much as the data on the table.Why Do Companies Make Bad Decisions?Corporate decision-making is rarely as rational as it appears from the outside.William explains how fear can influence executives to reject ideas that appear beneficial. People may fear failure, damaging their reputation, challenging established practices, disrupting momentum or being held responsible if a decision goes wrong.This helps explain why organizations can reach apparent consensus during a meeting but still fail to execute afterward.The problem isn't always disagreement. Sometimes nobody truly owns the decision.Why Trust Matters in Executive Decision-MakingWilliam shares a story from an enterprise sales meeting that became the inspiration for The Room Goes Quiet.His team had presented what they believed was the best solution. But the CIO was worried that the project could become a political battle and ultimately fail.Instead of trying to convince her that everything would be fine, William acknowledged the risks and explained three problems he expected them to encounter.That changed the conversation.He wasn't simply selling a technical solution. He was demonstrating that he understood what the CIO was facing and could be trusted to stand beside her when problems occurred.As William explains:“I can have the best solution in the world, but if I can't convince the person across the table that I'm going to be there with them...they're going to buy a solution that's worse than mine.”For anyone selling complex B2B or enterprise solutions, that's an important distinction: buyers aren't evaluating the product alone. They're also evaluating the risk of choosing you.Why Consensus Doesn't Always Lead to ActionWhy do projects everyone supported in the meeting sometimes disappear afterward?William points to organizational momentum, overloaded teams and lack of accountability.Changing this requires leaders who are willing to name uncomfortable problems—and people around them who are willing to challenge their thinking.William recommends deliberately having a contrarian in the room: someone willing to ask about the elephant everyone else would prefer to ignore.But inviting disagreement isn't enough. Leaders also have to listen.As William puts it:“You can be successful without strict accountability. You can't compound success without that level of accountability.”How Do Leaders Build Trust?One of William's simplest leadership principles comes from his father:“Say what you mean, do what you say.”He also suggests evaluating managers differently. Instead of asking only what that manager personally achieved, look at what happened to the people around them.Did they help people develop? Did people on their team advance? Did they make others better?William argues that leadership ultimately shows up in how effectively someone raises the performance of those around them.The same principle applies to enterprise customers. Trust isn't created simply by taking a client to dinner or asking about their family. Genuine curiosity about the customer's business, goals and success can create a much deeper relationship.Is AI Making Human Judgment More Valuable?The conversation then turns to one of the biggest questions facing business leaders: What happens to decision-making as AI becomes embedded in organizations?William doesn't believe we're simply entering an AI revolution. He describes something potentially more important:A judgment revolution.AI is rapidly commoditizing knowledge. It can analyze information and produce answers that look remarkably authoritative.But an answer that looks authoritative can still be wrong.That makes human judgment increasingly important.Executives need to know when to question AI-generated information, verify assumptions and determine who ultimately owns the decision.This is already affecting enterprise sales. William describes showing a sales team how a potential customer could ask AI what their solution should cost—and receive a confident answer roughly one-third of the actual price.Suddenly, the seller isn't simply explaining value. They're dealing with a buyer who may arrive at the conversation armed with inaccurate information that appears credible.Key TakeawaysTrust can outweigh having the technically superior solution. Enterprise buyers need confidence that you will be a reliable partner when things go wrong.Accountability turns consensus into action. Someone ultimately needs to own the decision and its consequences.AI makes judgment more—not less—important. As knowledge becomes easier to generate, the ability to question, validate and interpret that knowledge becomes increasingly valuable.Topics DiscussedExecutive decision-making • Corporate decision-making • Enterprise sales • Building trust in B2B sales • Organizational change • Leadership accountability • AI and business decision-making • Human judgment • AI in procurement • Business strategy • Organizational trust • Enterprise buying decisionsConnect with William AndersonWilliam Anderson, Virtuoso Strategy: www.virtuosostrategy.com William Anderson on LinkedIn:   / william-anderson-advisor   Book: "The Room Goes Quiet" by William Anderson More from A SEAT AT THE TABLE Connect with A Seat at The Table on LinkedIn:   / seat-at-the-table-podcast   Follow Jane Singer on LinkedIn:    / jane-singer  SEND US A MESSAGETHE CONSISTENT MARKETING SYSTEMStop starting over again each month. We'll work together one-on-one to build a tailor-made system you can repeat each quarter.  Marketing gets done - on easy mode.  Get the details about the Consistent Marketing System. More resources for B2B marketers at our website at seat.fmVisit A Seat at The Table's website at https://seat.fm

Ever changed something in your business on a Monday and expected results by Tuesday? You're not alone, and it's costing you more strategies than you realise.In this episode, Tori breaks down her 90-day rule: the timeframe she gives every new offer, funnel or message before she even starts judging whether it's working. The first 90 days are for laying foundations. The next 90 are for watching the data, tweaking and refining.She digs into why instant results from likes and open rates have wrecked our patience for the slower, compounding wins of an actual sales cycle, and why your audience needs way more repetition than you think before an offer lands. Plus, the mindset shift that separates "this isn't working" from "this hasn't had enough time to work" yet, and why burning some ad spend might just be buying you information.If you've ever wanted to quit a strategy three weeks in, this one's for you.The Regional Experts is my mastermind for rural and regional women building a business that supports their life. Apply Now.

$3 trillion in global sales is at risk because of poor customer experience. That number is big enough to change how we think about CX budgeting, because it turns “experience” into a measurable revenue and trust problem. I walk through where leaders should invest now, what trends actually matter, and which shiny “innovations” you can safely stop chasing.AI is no longer a trend, it's the weather. It's in the background of your tech stack and the foreground of your strategy, and it's already shaping how customers discover products and get help. The real question is whether your AI investment strengthens human connection or quietly breaks it. I dig into why the old contact center metrics may not fit the AI era, and what to measure instead, including AI resolution and escalation quality so you can track outcomes that customers feel.Then we get honest about a common budget mistake: funding more technology while underfunding the people, training, and services required to make that technology work. When that balance is off, you get bad AI rollouts, frustrated teams, and customers who don't know where to get a straight answer. We also explore agent-assisted commerce, how AI assistants can become the new storefront, and why conversation analytics and interaction analytics are showing real gains in CSAT and revenue when used with clear intent.If you want a smarter CX budget and a clearer ROI story for your leadership team, listen now, subscribe, share with your team, and leave a quick review so more CX leaders can find the show.Resources Mentioned:Order your copy of Experience Is Everything -- http://experienceiseverythingbook.comLearn more about CXI Membership™ and apply -- http://CXIMembership.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

What if the growth you are chasing is not hiding in a new marketing strategy, but already sitting inside your business?In this episode of The Real Women Real Business Podcast, Shauna Lynn Simon challenges the common belief that more revenue always requires more marketing. For many “Accidental CEOs,” the instinct is to add more content, platforms, ads, visibility, and outreach when revenue feels unpredictable. But more is not always the answer, especially when the foundation underneath the business is already overloaded.Shauna Lynn shares a client example of a 15-year-old business generating strong monthly revenue with very little marketing spend, revealing that the real opportunity was not in adding new tactics, but in clarifying what was already working. She breaks down how referrals, loyal clients, repeat relationships, client experience, and backend processes can quietly hold the key to growth.Listeners will walk away with three powerful questions to evaluate where revenue is really coming from, whether existing relationships are being fully used, and whether the client experience is strong enough to support organic growth.Timestamps:(01:50) - (04:08) - Why more marketing is not always the answer for revenue growth(04:09) - (08:51) - The client example that revealed a clarity problem, not a marketing problem(08:52) - (11:10) - How to lean into referrals, existing relationships, and what is already working(11:11) - (15:40) - Three questions to identify where your revenue is really coming from(15:41) - (20:22) - Why client experience, referrals, and existing relationships can drive better growth(20:23) - (26:10) - The Accidental CEO trap and why clarity is faster than hustleResources:Book Your FREE Coaching Assessment Call with Shauna Lynn: https://www.aboutshaunalynn.com/coachmeLearn more about the show: AboutShaunaLynn.com/podcast

Episode 833 of The 7 Minute Leadership Podcast explores how leaders can manage employee opinions, workplace feedback, resistance, and disagreement without losing confidence or organizational direction. Learn how to separate valuable feedback from personal preference, identify patterns, evaluate decisions, and lead effectively when everyone has an opinion.Host: Paul FalavolitoConnect with me on your favorite platform: Facebook, Twitter, Instagram, TikTok, LinkedIn, Substack, BlueSky, Threads, LinkTree, YouTubeView my website for free leadership resources and exclusive merchandise: www.paulfalavolito.comBooks by Paul FalavolitoThe 7 Minute Leadership® Handbook: bit.ly/48J8zFGThe Leadership Academy: https://bit.ly/4lnT1PfThe 7 Minute Leadership® Survival Guide: https://bit.ly/4ij0g8yThe Leader's Book of Secrets: http://bit.ly/4oeGzCIRed Key Leadership®: https://bit.ly/3SoKrpO

Know your numbers, fix your cash flow, and build a business that works for you. Schedule a free call with us. Most businesses are so busy chasing work that they never stop to ask whether they are competing in the right market in the first place.In this episode Steve digs into one of the four boxes in his strategy framework: market focus and position. He breaks down the three things you need to nail to get it right, your offer, your ideal customer, and your playing field, and why getting the analytics behind each of them matters just as much as the gut feeling you have been going off of.It is one of the most important strategic decisions a business can make and most owners have never done it deliberately._______________________________________Disclaimer:The views expressed here are those of the individual Coltivar Group, LLC (“Coltivar”) personnel quoted and are not the views of Coltivar or its affiliates. Certain information contained in here has been obtained from third-party sources. While taken from sources believed to be reliable, Coltivar has not independently verified such information and makes no representations about the enduring accuracy of the information or its appropriateness for a given situation.This content is provided for informational purposes only, and should not be relied upon as legal, business, investment, or tax advice. You should consult your own advisers as to those matters. References to any securities or digital assets are for illustrative purposes only, and do not constitute an investment recommendation or offer to provide investment advisory services. The Company is not registered or licensed by any governing body in any jurisdiction to give investing advice or provide investment recommendations. The Company is not affiliated with, nor does it receive compensation from, any specific security. Please see https://www.coltivar.com/privacy-policy-and-terms-of-use for additional important information.LinkedIn | YouTube coltivar.com

Sponsors:◦ Visit Buildertrend to schedule a demo◦ Marvin Windows and Doors◦ Sub-Zero Wolf Cove Showroom Phoenix◦ CCS RegistrationConnect with Melissa Baran:◦ https://thehavenlist.com ◦ https://www.instagram.com/thehavenlistConnect with Brad Leavitt:Website | Instagram | Facebook | Houzz | Pinterest | YouTube

Strategy produces measurable outcomes. Optics produces the appearance of action. Episode 832 shows leaders how to identify performative activity, eliminate wasted effort, and focus their organizations on work that creates real results.Host: Paul FalavolitoConnect with me on your favorite platform: Facebook, Twitter, Instagram, TikTok, LinkedIn, Substack, BlueSky, Threads, LinkTree, YouTubeView my website for free leadership resources and exclusive merchandise: www.paulfalavolito.comBooks by Paul FalavolitoThe 7 Minute Leadership® Handbook: bit.ly/48J8zFGThe Leadership Academy: https://bit.ly/4lnT1PfThe 7 Minute Leadership® Survival Guide: https://bit.ly/4ij0g8yThe Leader's Book of Secrets: http://bit.ly/4oeGzCIRed Key Leadership®: https://bit.ly/3SoKrpO

Episode 831 of The 7 Minute Leadership Podcast explains how leaders can identify organizational failure points before they create costly disruptions. Learn how to conduct a Failure Point Walk, identify dangerous dependencies, test processes, uncover weak systems, and build a more resilient operation.Host: Paul FalavolitoConnect with me on your favorite platform: Facebook, Twitter, Instagram, TikTok, LinkedIn, Substack, BlueSky, Threads, LinkTree, YouTubeView my website for free leadership resources and exclusive merchandise: www.paulfalavolito.comBooks by Paul FalavolitoThe 7 Minute Leadership® Handbook: bit.ly/48J8zFGThe Leadership Academy: https://bit.ly/4lnT1PfThe 7 Minute Leadership® Survival Guide: https://bit.ly/4ij0g8yThe Leader's Book of Secrets: http://bit.ly/4oeGzCIRed Key Leadership®: https://bit.ly/3SoKrpO

In this Mission Matters episode, Adam Torres interviews Wade Fransson, Founder of SOOPMedia, about his unique journey into business, strategic planning, and entrepreneurship. Wade also discusses Better Business Better World and the importance of aligning business strategy with corporate culture while considering how businesses can contribute to improving society. Better Business Better World event is taking place on December 18–20 in Orlando, Florida. Follow Adam on Instagram at⁠ ⁠https://www.instagram.com/askadamtorres/⁠⁠ for up to date information on book releases and tour schedule. Apply to be a guest on our podcast: ⁠⁠https://missionmatters.lpages.co/podcastguest ⁠⁠https://missionmatters.lpages.co/podcastguest Visit our website: ⁠⁠https://missionmatters.com More FREE content from Mission Matters here:⁠ ⁠https://linktr.ee/missionmattersmedia Learn more about your ad choices. Visit podcastchoices.com/adchoices

in dec of 2023 i had an income dip that sent me on a frantic quest for "the answer to business". i wanted to find the right business strategy, coach, funnel, or formula to give me consistent income + a business that works. in 2024 alone, i spent $25k+ trying to find the "answer". and even though some of the strategies technically worked, i ended the year- making less money, feeling more exhausted + dreading client calls. that's when i knew i needed to change. in this episode, i'm sharing what happened when i stopped chasing income.... and started CREATING it. you'll hear:why following a strategy that “works” can still leave you feeling trapped by your businesswhat changed when i stopped strategy hopping + started playing the game i could actually winhow to create more income without making money at the expense of your freedom, energy + enjoymentpress play to stop chasing income + start building a business where your income follows your leadership.join PAID FOR YOUR OBSESSION. sep 28- oct 2

Episode 830, Culture of Competence, explains how leaders create teams where employees know their jobs, maintain their skills, take responsibility for learning, and perform to a clear standard. Learn how leadership training, accountability, operational awareness, and continuous learning turn individual competence into organizational culture.Host: Paul FalavolitoConnect with me on your favorite platform: Facebook, Twitter, Instagram, TikTok, LinkedIn, Substack, BlueSky, Threads, LinkTree, YouTubeView my website for free leadership resources and exclusive merchandise: www.paulfalavolito.comBooks by Paul FalavolitoThe 7 Minute Leadership® Handbook: bit.ly/48J8zFGThe Leadership Academy: https://bit.ly/4lnT1PfThe 7 Minute Leadership® Survival Guide: https://bit.ly/4ij0g8yThe Leader's Book of Secrets: http://bit.ly/4oeGzCIRed Key Leadership®: https://bit.ly/3SoKrpO

Fixing Broken Processes explains how leaders can identify failed workflows, restore forgotten policies and procedures, and rebuild operational consistency. Learn how to separate a bad process from poor execution and bring effective standards back into daily operations.Host: Paul FalavolitoConnect with me on your favorite platform: Facebook, Twitter, Instagram, TikTok, LinkedIn, Substack, BlueSky, Threads, LinkTree, YouTubeView my website for free leadership resources and exclusive merchandise: www.paulfalavolito.comBooks by Paul FalavolitoThe 7 Minute Leadership® Handbook: bit.ly/48J8zFGThe Leadership Academy: https://bit.ly/4lnT1PfThe 7 Minute Leadership® Survival Guide: https://bit.ly/4ij0g8yThe Leader's Book of Secrets: http://bit.ly/4oeGzCIRed Key Leadership®: https://bit.ly/3SoKrpO

By Doug Green “Sovereignty really means control—control of your data, where it resides and whether you can move it.” In this Technology Reseller News podcast, Tim Mandell of Leaseweb expands on the recent TR article, “Sovereignty Is Becoming a Business Strategy – Not Just a Compliance Requirement,” and explains why data sovereignty is quickly becoming an MSP and channel opportunity. Mandell says sovereignty goes well beyond simply knowing where data is stored. The bigger questions are who controls the data, who can access it, what jurisdiction applies and whether an organization can move that data when business or regulatory requirements change. Compliance, he says, may represent a snapshot in time. Sovereignty is about maintaining control as conditions change. That challenge is becoming more important as businesses have spent years moving workloads and information into the cloud—sometimes without knowing exactly where that data ultimately resides. AI adds another layer of complexity. Organizations are creating and storing rapidly growing volumes of conversations, logs, training information and other data. That raises new questions about who can access the information, where it is being processed and whether the organization can retrieve or relocate it later. For MSPs, Mandell sees an opportunity to ask customers a simple question: “If you needed to move your most important data tomorrow, could you?” If the answer is no—or “I don't know”—the MSP has an opportunity to help. Mandell also cautions against vendor concentration risk. Putting everything with one provider may simplify purchasing, but different workloads and different types of data can require different levels of security, performance, cost and control. That is one reason Leaseweb continues to advocate hybrid infrastructure. Some data may belong in the public cloud, some on bare metal, some at the edge and some in highly controlled environments. “The technology should follow the business outcome,” Mandell says. For MSPs, sovereignty therefore becomes another part of the trusted-advisor conversation: helping customers maintain flexibility, avoid unnecessary lock-in and design infrastructure that can change as their business changes. Read “Sovereignty Is Becoming a Business Strategy – Not Just a Compliance Requirement” on Technology Reseller News, and visit Leaseweb.com to learn more.  

What if your business strategy isn't the thing holding you back?Many entrepreneurs assume that when their business isn't growing, they simply need a better strategy. But business growth involves more than just knowing what to do.Gino Barbaro breaks business growth down into three interconnected pillars:Mindset— How you thinkMoney Patterns— How you behave with moneyBusiness Strategy — How you executeThink of them as three gears. If one isn't working properly, the entire system can struggle to move forward.In this video, Gino explores the difference between a fixed mindset and a growth mindset, how your relationship with money can influence business decisions, and why having the right strategy, systems, processes, and execution matters when scaling a business.He also shares three questions every entrepreneur can use to diagnose what's really getting in the way of growth:• What belief about myself or my business could be limiting our growth?• Where is my relationship with money influencing a business decision?• What is the single biggest strategic constraint in the business right now?The goal isn't simply to work harder or find another strategy. It's to understand how you think, how you behave, and how you execute.Business growth isn't just about what you do — it's also about how you think and how you behave.Subscribe for weekly videos about business, entrepreneurship, family, wealth building, and personal growth. We're here to help create real estate entrepreneurs... About Jake & Gino: Jake & Gino are multifamily investors, operators, and owners who have created a vertically integrated real estate company. They control over $350M in assets under management. Connect with Jake & Gino here --> https://jakeandgino.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

As technology makes equipment more autonomous, precise, and serviceable from anywhere, will dealers become less important? Or will they become an even more valuable technology-enabled partner to farmers?Today, Shane Thomas (Upstream Ag Insights) joins us to unpack the underlying economics of ag equipment dealers in our latest, Business Model Breakdowns episode of AgTech So What? As many know, dealerships are where most equipment gets sold, serviced, and supported. But the business model is more complicated than simply selling tractors and parts. And, it's changing. We examine dealers largely by breaking down Titan Machinery, the world's largest CNH dealership, with around $US 2.5 billion in revenue and more than 100 locations across the US, Eastern Europe, and Australia.The surprising part? The equipment itself isn't where most of their profits come from. While equipment sales make up the majority of dealership revenue, parts, service, and rentals generate the majority of gross margin.In this episode, Sarah, Matthew and Shane discuss:How the agricultural equipment dealership business model works.Why parts and service are so important to dealer profitability.Whether technology could fundamentally change the role of the dealer. The role of equipment financing and inventory management.Why used equipment can create significant balance-sheet risk.How dealer consolidation changes the economics of the business.Agtech companies attempting to go direct to farmers.Whether trust and rapid service will remain powerful advantages for dealers.Got a business model in ag you'd like for us to break down in a future episode? Let us know!Useful Links:Investor Relations - Titan MachineryWill China's cheaper tractors disrupt ag equipment? - Tenacious VenturesCNHDealers AGCO Corporation, Fendt Australia, John DeereBlurring the Line Between Farmer and Ag Retailer - Tenacious VenturesTech: SwarmFarm Robotics, Harrington Seed Destructor, Carbon Robotics7 Powers - The Foundations of Business Strategy, Hamilton HelmerFor more information and resources, visit our website. The information in this post is not investment advice or a recommendation to invest. It is general information only and does not take into account your investment objectives, financial situation or needs. Before making an investment decision you should seek financial advice from a professional financial adviser. Whilst we believe the information is correct, we provide no warranty of accuracy, reliability or completeness. Companies: Titan Machinery • Topics: ag-retail, farm-machinery, business-model, agtech-ecosystem

Managing competing agendas is a critical leadership skill when departments, employees and executives are fighting for the same limited resources. Episode 828 explains how leaders can evaluate competing priorities, uncover personal agendas, make clearer decisions and keep the organization focused on its mission.Host: Paul FalavolitoConnect with me on your favorite platform: Facebook, Twitter, Instagram, TikTok, LinkedIn, Substack, BlueSky, Threads, LinkTree, YouTubeView my website for free leadership resources and exclusive merchandise: www.paulfalavolito.comBooks by Paul FalavolitoThe 7 Minute Leadership® Handbook: bit.ly/48J8zFGThe Leadership Academy: https://bit.ly/4lnT1PfThe 7 Minute Leadership® Survival Guide: https://bit.ly/4ij0g8yThe Leader's Book of Secrets: http://bit.ly/4oeGzCIRed Key Leadership®: https://bit.ly/3SoKrpO

Kim Perell is a nine-time entrepreneur, angel investor in more than 100 companies, and the founder behind a business that grew from a $10,000 loan from her grandmother to a $235 million exit.In this episode, Kim shares how she built through uncertainty, what she looks for when investing in early-stage founders, and the lessons she learned scaling companies from their first million toward nine-figure and billion-dollar outcomes.She also breaks down mentorship, founder resilience, building valuable relationships, increasing a company's attractiveness to buyers, and why focus matters more than diversification in the early years.Kim closes with her philosophy on family, money, creativity, long-term thinking, and why no one becomes successful alone.Find Kim Perell here:Website: https://kimperell.com/Instagram: https://www.instagram.com/kimperell/LinkedIn: https://www.linkedin.com/in/kimperell/ Check out Kim's books: https://kimperell.com/books/Learn more about Juni: https://drinkjuni.com/Hosted on Ausha. See ausha.co/privacy-policy for more information.

This week on Catalyst, Tammy is joined by Rita Soni, a social entrepreneur and one of the leading voices on impact sourcing, an intentional, inclusive talent strategy she's helped shape since the term was coined during her time as CEO of Nasscom Foundation. She later brought that expertise to Everest Group as a principal analyst, and is now building Grand Resolve, a nonprofit that's co-creating standards to make digital services more responsible and inclusive. Tammy and Rita dig into what impact sourcing actually looks like on the ground, from Televerde's outbound call centers inside a women's prison to Vindhya Info Media in Bangalore, where a workforce built around people with disabilities has outpaced expectations on retention and quality. The throughline: "good for people" and "good for business" aren't competing goals. Please note that the views expressed may not necessarily be those of NTT DATALinks: Rita SoniNasscom Foundation Everest Group's Impact SourcingLearn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.