Podcasts about Omnichannel

With all of the emphasis lately on developing digital experiences, it's often overlooked that the customer experience transcends online and offline touchpoints. In this episode, hosts Chris Boyer and Reed Smith discuss the concept of a hybrid CX approach, integrating offline and online experiences, and the role AI has in supporting the new customer journey. Ian Lindsey from Cerecore joins to discuss the important role the call center agent has in improving the overall PX. Mentions from the Show: Younger Generations are Feeling FatigueHybrid CX: Integrating Offline and Online Experiences SeamlesslyBowstring.tv Customer Experience in the Age of AI CereCore brings a healthcare operator heritage to IT services, serving healthcare organizations across the nation and abroad. Learn more at cerecore.net ebook Diagnosing Your Health System's IT Support Desk - explaining how to use service level metrics to uncover hidden costs, increase user satisfaction and efficiency Cerecore support assessment (at no cost and no commitment) to discover where to begin gaining greater efficiency in IT support Ian Lindsey on LinkedIn Reed Smith on LinkedIn Chris Boyer on LinkedIn Chris Boyer website Chris Boyer on BlueSky Reed Smith on BlueSky Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, I had a powerful and insightful conversation with Eric Kasper, the founder of 1 Commerce. Eric isn't just building another ecommerce platform—he's building from the ground up based on hard-won experience, past failures, and deep empathy for the challenges founders face.  We discussed how losing everything gave him clarity, how he rebuilt with intention, and how that journey became the foundation of a platform that helps brands scale across channels with real support. What stood out to me most is Eric's unique mix of humility and depth. He's not here to sell a system—he's here to partner with founders, guide them through complexity, and help them make smarter decisions.  Whether you're overwhelmed by Amazon, unsure about Walmart, or just trying to manage profitability across retail and DTC, this episode is packed with real talk, proven advice, and actionable strategies. Here are some key moments from the episode: * How Eric scaled from a garage to nearly $100M—and what broke it all apart   * Why the way you build matters more than what you build   * The #1 mistake brands make when entering marketplaces (and how to avoid it)   * A real-world case study: going from a $10M Shopify store to 8 retailers and 60% growth   * How 1 Commerce blends software + strategy to help founders sleep better at night   Join me, Ramon Vela, as I listen to the episode and hear how one founder's experience is now empowering hundreds of others. Whether you're a DTC brand, B2B company, or omnichannel operator, there's something in here for you. For more on 1 Commercet, visit: https://1-commerce.com/story-of-a-brand If you enjoyed this episode, please leave The Story of a Brand a rating and review.  Plus, don't forget to follow us on Apple and Spotify.  Your support helps us bring you more content like this! * Today's Sponsors:   1 Commerce: https://1-commerce.com/story-of-a-brand Scaling a DTC brand becomes harder the bigger you grow, especially when you're limited to selling on just one channel.  While you're focused on day-to-day ops, your competitors are unlocking marketplaces like Amazon, Walmart, and even retail shelf space—and capturing customers you're missing. That's where 1-Commerce comes in.  They help high-growth brands expand beyond their sites, handle end-to-end fulfillment, and scale through a revenue-share model that means they only win when you do.  As a Story of a Brand listener, you'll get one month of free storage and a strategy session with their CEO, Eric Kasper. Visit the link above.

O maior ativo que uma empresa pode ter é o CLIENTE, correto? Mas, afinal, você conhece bem o seu cliente, sabe o que ele quer?Uma das maiores vantagens do OMNICHANNEL ou MULTICANALIDADE é a possibilidade de estar onde o cliente quer, na hora que ele precisa e no canal de sua preferência.Quanto maior for a sua capacidade de atendimento para integrar os canais de vendas, maior será a VANTAGEM COMPETITIVA.Pensando em todos esses pontos,  no episódio de hoje, Leandro Munhoz (@le_munhoz) e Daniel Mestre (@danielrmestre) conversam com Marco Salvo (LinkedIn ou YouTube) e Rafael Gouvêa (LinkedIn) sobre OMNICHANNEL COMO ESTRATÉGIA COMERCIAL..

Jonas Rashedi spricht in einer dreiteiligen Podcast-Reihe mit den Gästen Michael, Steven und Philip über die datengetriebene Transformation bei O2 – beleuchtet aus strategischer, operativer und technischer Perspektive. Die Folgen führen von der Vision eines integrierten Omnichannel-Vertriebs über praxisnahe Maßnahmen im Performance Management bis zur technischen Implementierung einer Customer Data Platform (CDP). Dabei zeigt die Reihe eindrucksvoll, wie durch den gezielten Einsatz von Daten individuelle Kundenerlebnisse geschaffen werden können. Deutlich wird: Der Erfolg entsteht durch das Zusammenspiel von Menschen, Prozessen und Technologien – vereint durch eine klare Datenstrategie. In Folge 3 mit o2 Telefónica sprechen Jonas Rashedi und Philip Dietrich darüber, wie sich datengetriebene Strategien in der Praxis wirklich umsetzen lassen. Philip ist Manager für Marketing Technologies bei o2. Denn während viele Organisationen über Customer Data Platforms, Tag Management oder Omnichannel-Logik sprechen, geht es bei Philip darum, diese Systeme operativ auf die Straße zu bringen – in einer Welt, in der Datenschutz, technische Fragmentierung und kanalübergreifende Komplexität die täglichen Herausforderungen sind. Philip erklärt, warum eine gute Datenstruktur nicht mit der CDP beginnt, sondern mit sauberem Tracking und klaren Verantwortlichkeiten. Warum Server-Side Tagging nicht automatisch bessere Ergebnisse bringt – es sei denn, man versteht die Mechanismen dahinter wirklich. Und wie man aus einem physischen Shop ein trackbares digitales Erlebnis macht. Besonders spannend: Die Frage, wie man Datenschutz und Aktivierungsmöglichkeiten miteinander vereint – ohne am Ende mit leeren Audiences und ineffizienten Media-Budgets dazustehen. Das Gespräch ist ein echter Deep Dive in operative Exzellenz, strategisches Feingefühl – und in das Zusammenspiel von Technologie, Organisation und Mensch. MY DATA IS BETTER THAN YOURS ist ein Projekt von BETTER THAN YOURS, der Marke für richtig gute Podcasts Zum LinkedIn-Profil von Philip: https://www.linkedin.com/in/philip-dietrich-7334a9106/ Zur Website von o2 Telefónica: https://www.telefonica.de/ Zu allen wichtigen Links rund um Jonas und den Podcast: https://linktr.ee/jonas.rashedi 00:00 Begrüßung & Intro 01:07 Was macht Philip bei o2 Telefónica? 02:51 Von der Vision zur Umsetzung – operative Ebene 04:50 CDP & Omnichannel: Ein realistischer Einstieg 06:13 Datenschutz zuerst – warum Consent vor Technik kommt 10:01 Die Illusion der schnellen CDP-Implementierung 12:34 Die Trichterlogik der Permissions – und was davon übrig bleibt 14:35 Server-Side Tracking & Safari-Herausforderungen 15:52 Cross-Device Attribution & echte Mehrwerte 20:41 CDP als crossfunktionale Infrastruktur 24:02 Journey-Orchestrierung & neue Rollenprofile 26:09 Offline-Daten wie Online denken – der POS-Ansatz 28:44 Business-Transformation & langfristige Perspektiven 39:40 Private Datennutzung

Send us a textThe CPG Guys are joined in this episode by Cristina Preston - Director of Digital Marketing at Schnuck Markets, Inc., a supermarket chain based in the St. Louis area. The company was founded in 1939 and currently operates over 100 stores in four states throughout the Midwest.This episode was recorded at the 2025 Digital Food & Beverage SummitFollow Cristina on LinkedIn at: https://www.linkedin.com/in/cristina-preston/Follow Scnucks on LinkedIn at: https://www.linkedin.com/company/schnuck-markets-inc-/Follow Schnucks online at: https://schnucks.com/suppliersCristina answers these questions:What role does personalization play in your digital campaigns, and how do you balance it with data privacy concerns?How do you measure the success of digital initiatives, and which KPIs are most critical for your team?How do you foster a culture of continuous learning and adaptability within your team?How does Schnucks leverage customer feedback to inform digital marketing decisions?What challenges have you faced in creating a seamless omnichannel experience for customers, and how have you addressed them?What emerging trends in digital marketing do you believe will have the most significant impact on the grocery retail industry?What role do partnerships and collaborations play in expanding Schnucks' digital reach?How do you see the role of digital marketing evolving in the next five years within the grocery sector?CPG Guys Website: http://CPGguys.comFMCG Guys Website: http://FMCGguys.comCPG Scoop Website: http://CPGscoop.comRhea Raj's Website: http://rhearaj.comLara Raj in Katseye: https://www.katseye.world/Subscribe to Chain Drug Review here: https://chaindrugreview.com/#/portal/signupSubscribe to Mass Market Retailers here:https://massmarketretailers.com/#/portal/signupDISCLAIMER: The content in this podcast episode is provided for general informational purposes only. By listening to our episode, you understand that no information contained in this episode should be construed as advice from CPGGUYS, LLC or the individual author, hosts, or guests, nor is it intended to be a substitute for research on any subject matter. Reference to any specific product or entity does not constitute an endorsement or recommendation by CPGGUYS, LLC. The views expressed by guests are their own and their appearance on the program does not imply an endorsement of them or any entity they represent. CPGGUYS LLC expressly disclaims any and all liability or responsibility for any direct, indirect, incidental, special, consequential or other damages arising out of any individual's use of, reference to, or inability to use this podcast or the information we presented in this podcast.

Food retailer Axfood and its logistics partner WITRON planned and implemented a forward-looking omnichannel distribution centre. From here, more than 1,500 stores and many thousands of end customers will be supplied with a wide range of over 22,000 dry, fresh and frozen items via click + collect and home delivery. The highly automated facility is designed for a daily picking performance of 1.6 million pick units.

Pricing isn't just a number—it's an experience. Inspired by The Future of Commerce article on AI-powered pricing, this episode breaks down how artificial intelligence is redefining how businesses manage pricing in both B2C and B2B environments.We explore the shift from static price lists to dynamic, customer-aware pricing models—powered by AI, machine learning, and micro-segmentation. Discover how predictive pricing, demand forecasting, and real-time optimization are driving better buying journeys, more accurate forecasts, and measurable bottom-line results. Plus, we look at what it takes to get there: from modernizing your data infrastructure to reimagining pricing as a strategic lever, not a back-office function.What You'll Learn in This Episode:1. From Static Pricing to Dynamic PersonalizationWhy traditional price lists are giving way to AI-powered, individualized pricingHow micro-segmentation helps tailor offers based on behavior, urgency, and value perceptionThe shift from “one price fits all” to adaptive pricing across channels2. AI-Driven Insights for Better Margins and Demand ForecastingUsing predictive models to anticipate customer behavior and market shiftsHow AI enables smarter promotions, quote generation, and inventory pricingWhy AI helps protect margins—especially during downturns—without eroding loyalty3. The Power of Explainable, Transparent PricingBuilding customer trust through embedded pricing logic and value transparencyWhy B2B success depends on surfacing justification—not just numbers—in pricing toolsHow omnichannel platforms are integrating AI pricing intelligence into CPQ, ERP, and e-commerce workflows4. What It Takes to Make AI Pricing WorkThe operational shift: from siloed pricing to cross-functional collaborationThe cultural shift: pricing as a strategic function, not a reactive oneThe technology shift: investing in clean data, scalable platforms, and continuous learning loopsKey Takeaways:AI transforms pricing into a real-time, context-aware experience across channelsMicro-segmentation delivers pricing precision that reflects customer value, not just costPredictive models help organizations anticipate demand, optimize margins, and personalize offersTrust and transparency are essential—especially in B2B environments with negotiated pricingIntelligent pricing is a core growth lever for the future of omnichannel commerceSubscribe to our podcast for expert insights on AI, digital commerce, and omnichannel strategy. Visit The Future of Commerce for the latest thinking on intelligent pricing and customer experience innovation. Share this episode with pricing teams, sales leaders, and digital transformation champions looking to turn pricing into a competitive advantage.

Jaka jest przyszłość dla dystrybutorów w e-Commerce? W tym odcinku rozmawiam z Konradem Zachem o tym, jak dystrybutorzy mogą odnaleźć się w cyfrowej rzeczywistości. Zaczynamy od modelu B2B2C, ale szybko przechodzimy do tematów marketplace'ów, realnych wyzwań technologicznych i tego, jak zbudować przewagę w czasach, gdy wszystko dzieje się szybciej niż kiedykolwiek.Jeśli działasz w B2B, chcesz rozwijać się w e-Commerce i nie skończyć jako „przerzucacz paczek” – ten odcinek jest zdecydowanie dla Ciebie.

SummaryIn this episode of What's in Store, Chris Ressa and Karly Iacono hold their feet to the fire—revisiting bold predictions made at ICSC to see what held up, what flopped, and what's next. From the unshakable rise of value retail to the surge in food and beverage concepts, they dissect the real trends shaping retail today. They dig into the tug-of-war between experiential and convenience, the true state of omnichannel, and why sustainability is more than a buzzword. It's a candid, no-fluff look at where retail is heading—and how close they came to calling it right.TakeawaysThe retail industry is experiencing a tight supply and high demand for space.Experiential retail is evolving, but convenience remains a priority for consumers.Omnichannel retailing has become a standard expectation for most retailers.Sustainability initiatives are not currently driving business decisions in real estate.Redevelopment and repurposing of properties are slower than anticipated due to various challenges.Food and beverage concepts are thriving, with a notable increase in coffee sales.Value retailing continues to be a strong focus for consumers amid economic pressuresThe conversation around tariffs and AI was less prominent than expected at ICSC.Mixed-use developments are still a hot topic, but execution remains challenging.Predictions for the future should consider longer timelines for significant changes.Chapters00:00 Introduction to Retail and Real Estate Predictions04:58 Reflections on ICSC Predictions09:52 Supply and Demand Dynamics in Retail15:08 Experiential vs. Convenience Retail19:54 The State of Omnichannel Retailing25:00 Sustainability and ESG Initiatives29:56 Repurposing and Mixed-Use Developments33:47 Food and Beverage TrendsEnjoy the show! Remember to rate and review!

In dieser Kassenzone-Spezialfolge treffen sich Karo Junker de Neui und Alexander Graf zum Reality-Check für ein paar der aktuellsten Handelsthemen. Nach ihrem Besuch der Shoptalk in Barcelona analysieren sie die neuesten Trends im stationären und digitalen Handel – inklusive der Frage, ob „Omnichannel“ jetzt unter dem neuen Label „Unified Commerce“ doch noch funktioniert oder weiterhin an der Praxis scheitert. Braucht der Handel wirklich mehr Technologie – oder einfach nur bessere Kundenerlebnisse? Besonders spannend wird es beim Blick auf The Platform Group: Ein Unternehmen, das laut eigener Aussage stark wächst, aber zunehmend durch kritische Presseberichte, Führungskräfte-Rücktritte und schwer nachvollziehbare Zahlen auffällt. Karo analysiert exemplarisch den Traffic und Umsatz einzelner Portale – mit aufschlussreichen Ergebnissen. Zum Abschluss geben Karo und Alex einen Ausblick auf die K5-Konferenz in Berlin. Beide sind mit Sessions, Thesen und Formaten vertreten – von Live-Podcasts bis Guided Tours. Korrektur: In einer früheren Version sagen wir, dass Mister Spex Teil der Platform Group ist – das stimmt nicht. Mister Spex ist ein eigenständiges Unternehmen. Kapitelmarken: 01:20 – Omnichannel, Unified Commerce oder Rückzug in den stationären Handel? 17:00 – The Platform Group: Wachstum oder Fassade? 29:20 – K5-Vorfreude: Thesen, Formate & persönliche Highlights Link zum WiWo Artikel: https://www.wiwo.de/unternehmen/dienstleister/mobilfunk-fuehren-einzelhaendler-diese-loesung-ein-klingeln-fuer-die-telekom-die-kassen/100121871.html Link zum Manager Magazin Podcast: https://podcasts.apple.com/de/podcast/das-thema-der-w%C3%B6chentliche-wirtschaftspodcast-des-manager/id1458618488?i=1000712684321 Partner in der Folge: https://linktr.ee/kassenzone Community: https://kassenzone.de/discord Newsletter: https://www.kassenzone.de/newsletter/ Feedback zum Podcast? Mail an alex@kassenzone.de Disclaimer: https://www.kassenzone.de/disclaimer/ Kassenzone” wird vermarktet von Podstars by OMR. Du möchtest in “Kassenzone” werben? Dann https://podstars.de/kontakt/?utm_source=podcast&utm_campaign=shownotes_kassenzone Podcast-Host - Karo Junker de Neui: https://www.linkedin.com/in/karojunker https://etribes.de/ Youtube: https://www.youtube.com/c/KassenzoneDe/ Blog: https://www.kassenzone.de/ E-Commerce Buch 2019: https://amzn.eu/d/5Adc1ZH Plattformbuch 2024: https://amzn.eu/d/1tAk82E

In der dreiteiligen Podcast-Reihe spricht Jonas Rashedi mit den Gästen Michael, Steven und Philipp über die datengetriebene Transformation bei O2 – aus strategischer, operativer und technischer Sicht. Die Serie spannt den Bogen von der Vision eines vernetzten Omnichannel-Vertriebs über konkrete Ansätze im Performance Management bis hin zur technischen Umsetzung einer Customer Data Platform (CDP). Anschaulich wird dabei, wie datenbasierte Kundenerlebnisse entstehen. Klar wird: Der Schlüssel zum Erfolg liegt in der nahtlosen Verbindung von Menschen, Prozessen und Technologie – getragen von einer durchdachten Datenstrategie. Wie übersetzt man eine große Vision in echte Umsetzung? Welche Teams, Technologien und Denkweisen braucht es, um aus strategischen Ideen konkrete Maßnahmen zu machen? Darüber spricht Jonas Rashedi in der zweiten Folge dieser Reihe mit Steven Burkhardt, Head of Digital Analytics und Performance Management bei O2. Steven steht dabei genau an der Schnittstelle zwischen den Disziplinen: IT, Vertrieb, Marketing, Brand, Customer Service – und vor allem Daten. Das Gespräch zeigt, wie wichtig ein funktionierendes Zusammenspiel zwischen analytischer Tiefe und technologischem Fundament ist. Die Customer Data Plattform wird bei O2 nicht nur als Buzzword verwendet, sondern konsequent als Bindeglied zwischen Kanälen, Identitäten und Prozessen gedacht. Auf dieser Basis entstehen übergreifende Use Cases – von Lead Management bis Next-Best-Offer. Spannend ist dabei auch der Ausblick: AI-Modelle werden eingesetzt, um Sales Calls zu analysieren, Prozesse zu verstehen und sogar Service-Bots mit dem Wissen echter Gespräche zu trainieren. So entsteht Schritt für Schritt eine Architektur, die bereit ist für eine Zukunft, in der Kunden nicht mehr nur über Website und App interagieren, sondern per Bot, Sprache oder Device. Steven erzählt dabei sehr reflektiert von der Realität im Konzern – zwischen Legacy-IT, regulatorischen Anforderungen und der ständigen Abwägung zwischen „Build“ und „Buy“. Das alles macht diese Folge zu einem intensiven Deep Dive in eine der spannendsten Data-Reisen, die gerade in Deutschland passieren. MY DATA IS BETTER THAN YOURS ist ein Projekt von BETTER THAN YOURS, der Marke für richtig gute Podcasts. Zum LinkedIn-Profil von Steven: https://www.linkedin.com/in/stevenburkhardt/ Zur Webseite von O2 Telefónica: https://www.telefonica.de/Zu allen wichtigen Links rund um Jonas und den Podcast: https://linktr.ee/jonas.rashedi 00:00 Intro & Kontext zur Folge 01:07 Warum diese Folge auf Michael aufbaut 02:31 Stevens Rolle bei O2 und Zusammenarbeit mit Michael 05:10 Aufbau der Teams und CDP-Initiativen 07:08 Attribution, Journey-Verständnis & Kanalverknüpfung 10:25 Bots, AI und die Vision für die Kundenschnittstelle 13:13 Umsetzung der CDP & Hürdenlauf durch Cookieless 16:18 Digitale Tools in Shops & Touchpoint-Verknüpfung 17:56 Next-Best-Action & kanalübergreifendes Lead Management 21:01 Herausforderungen mit Legacy-IT & Multicloud 24:49 Analyse von Service-Calls & Feedback mit AI 27:05 Digitalisierung, Process Mining & Datenarchitektur 30:29 Cloud, Security & Regulatorik im Konzern 32:58 Self-Service Reporting & Data Mesh Ansätze 35:52 Dashboards & Bots 39:55 Von SEO zu Bot-Optimierung 41:05 Private Datennutzung

Braze's Global Senior Director of Strategic Partnerships, James Herridge-Leng, lays out a blueprint for retailers who refuse to be trapped by channel silos or third-party walled gardens. Expect hard numbers: a 200 % jump in ROAS, email open rates doubling when WhatsApp joins the mix, and loyalty lift when zero-party data fuels real-time journeys.Key TopicsComposable vs monolithic engagement stacksZero- vs first- vs third-party data: what drives lifetime valuePrivacy-by-design and GDPR compliance without paralysisAI orchestration that tunes channel, content, and cadence per userFuture retail ecosystems: planning law shifts, retail-media in-store, and AI-driven associate toolsGuest BioJames Herridge-Leng spent two decades scaling tech giants before steering Braze's global partnerships. He helped brands like Deliveroo, ASOS, and Estée Lauder turn data into moments that matter.Resources & LinksBraze Customer Engagement Platform → braze.com2025 Consumer Engagement Review → braze.com/researchCannes Lions, VivaTech, Shoptalk appearances → braze.com/eventsCalls to ActionSubscribe on Spotify Podcasts & leave a ★★★★★ review — it fuels future deep-dive episodes.Share your biggest customer-engagement hurdle via voice message at retailpodcast.fm/voice — we may solve it on air.Estimated reading time: 4 min.

Returns don't have to be a retail black hole. Inspired by The Future of Commerce article on retail omnichannel returns, this episode explores how retailers are transforming return processes from a logistical burden into a strategic growth opportunity.We break down five practical strategies—including in-store incentives, green returns, membership programs, refurb and resale, and data-driven insights—that reframe returns as moments to build trust, collect valuable feedback, and encourage repurchase. As customer expectations for flexible, seamless experiences grow, retailers that nail the returns process stand to gain more than they lose.What You'll Learn in This Episode:1. In-Store Return Bonuses to Boost Foot TrafficOffer discounts or loyalty points to drive returns into physical locationsConvert return visits into new purchases2. Green Returns and Second-Chance SalesPromote eco-friendly return options and resell open-box or refurbished itemsReduce waste while recovering value and attracting deal-seekers3. Premium Return Perks for MembersMonetize return convenience via loyalty programs or paid tiersDeepen engagement with high-value customers4. Repair and Refurb StrategiesAssess and recondition lightly used or returned itemsSalvage inventory and avoid costly write-offs5. Mining Returns as a Data GoldmineUse AI and analytics to identify return patternsImprove product descriptions, inventory management, and personalized marketingKey Takeaways:Returns are no longer just a cost center—they're a customer experience momentOmnichannel flexibility is now a competitive differentiatorIn-store return strategies can boost revenue and brand engagementData from returns can improve operations and reduce future return ratesStrategic returns management helps retailers shift from defense to offenseSubscribe to our podcast for expert insights on retail innovation, customer experience, and operational strategy. Visit The Future of Commerce for in-depth research on how omnichannel experiences are redefining the industry. Share this episode with retail leaders, CX strategists, and anyone looking to turn returns into revenue.

Heute wird's besonders spannend, denn es dreht sich alles um eines der meist unterschätzten, aber zugleich wichtigsten Themen in der Versicherungsbranche: die Kommunikation mit Kundinnen und Kunden. Zu Gast ist Achim Schuch von der Dialog Group, einem europäischen Spezialisten für Customer Communication und Customer Experience, der seit mehr als 20 Jahren Unternehmen – nicht nur Versicherer, sondern auch Banken und andere Branchen – bei der Transformation ihrer Kundenkommunikation begleitet.Gemeinsam mit unseren Hosts taucht Achim tief in die Praxis ein: Was funktioniert heute wirklich, wenn es darum geht, Kunden zu erreichen und zu überzeugen? Welche Kanäle und Tools sind entscheidend – und wie kann man sie sinnvoll kombinieren? Von der Rolle von Print-Mailings (leben sie wirklich länger?) über smarte Prozess-Bots und personalisierte Videos bis hin zu omnichannelfähigen Kommunikationserlebnissen: Es erwartet euch ein bunter Mix aus Erfahrungen, Trends und echten Erfolgsbeispielen, die zeigen, wie Unternehmen mit den steigenden Erwartungen und der fortschreitenden Digitalisierung Schritt halten.Außerdem geht es darum, wie wichtig es ist, Denkstrukturen aufzubrechen, Veränderung pragmatisch und Schritt für Schritt anzugehen und dabei den Kundendialog so relevant, schnell und persönlich wie möglich zu gestalten. Natürlich lernt ihr auch Achim selbst besser kennen – seinen Antrieb, seine Sicht auf moderne Führung und die berühmten „Famous Last Words“, die Mut machen, neue Wege zu gehen. Freut euch auf eine inspirierende, praxisnahe Episode, die zeigt, wie Kommunikation zum echten Differenzierungsfaktor in der Versicherungswelt werden kann!Schreibt uns gerne eine Nachricht!PPI – Inspired by Simplicity. PPI verbindet Fach- und Technologie-Know-how, um komplexe Finanzprojekte in der Versicherungs- und Bankenwelt unkompliziert umzusetzen. Mit über 800 Expert:innen, europaweit führenden Lösungen im Zahlungsverkehr und der Vision „From Paper to Pixels“ begleitet PPI ihre Kunden erfolgreich in die digitale Zukunft.

Episode 150: Markus Erlandsson and Malin Martnes chatted with Tricia Sinclair from Avanade about Service. Tricia starts by explaining that service is more than just support, and we discuss how Microsoft has transitioned from Omnichannel to Contact Centre. AI that helps, how voice is back and more. Bio I am a results-oriented human who loves … Continue reading Service with Tricia Sinclair The post Service with Tricia Sinclair first appeared on CRM Rocks.

Die dreiteilige Podcast-Reihe mit Jonas Rashedi und den Gästen Michael, Steven und Philipp beleuchtet die datengetriebene Transformation bei O2 aus unterschiedlichen Perspektiven – strategisch, operativ und technisch. Von der Vision eines vernetzten Omnichannel-Vertriebs über konkrete Maßnahmen im Performance Management bis hin zur technischen Integration einer Customer Data Platform (CDP) zeigt die Serie, wie datenbasierte Kundenerlebnisse entstehen. Dabei wird deutlich: Der Erfolg liegt in der ganzheitlichen Verzahnung von Menschen, Prozessen und Technologie – verbunden durch eine klare Datenstrategie. Wie schafft man es, Vertriebskanäle sinnvoll miteinander zu verbinden, um Kunden ein optimales Erlebnis zu bieten? Warum sind Daten dabei entscheidend, und welche Herausforderungen bringt eine solche Transformation mit sich? Genau darum geht es in der Auftaktfolge dieser Reihe von MY DATA IS BETTER THAN YOURS, in der Jonas Rashedi mit Michael Kieninger, Director Omnichannel bei O2, spricht. Michael gibt einen detaillierten Einblick, wie O2 die Silos zwischen digital und stationär erfolgreich überwunden hat und heute eine ganzheitliche Kundensicht verfolgt. Dabei beleuchtet er nicht nur die technischen Aspekte, sondern vor allem auch den kulturellen Wandel, der notwendig war, um alle Vertriebskanäle optimal aufeinander abzustimmen. Außerdem verrät er spannende Insights zu zukünftigen Herausforderungen und warum Flexibilität und datengetriebene Entscheidungen der Schlüssel zum Erfolg sind. Persönlich und praxisnah zeigt Michael, wie Omnichannel in der Praxis funktioniert und was Unternehmen daraus lernen können. MY DATA IS BETTER THAN YOURS ist ein Projekt von BETTER THAN YOURS, der Marke für richtig gute Podcasts. Zum LinkedIn-Profil von Michael: https://www.linkedin.com/in/michael-kieninger-406240/ Zur Webseite von O2: https://www.o2online.de/ Zu allen wichtigen Links rund um Jonas und den Podcast: https://linktr.ee/jonas.rashedi 00:00 Einführung und Begrüßung 01:08 Was bedeutet Omnichannel-Vertrieb bei O2? 02:32 Historische Entwicklung 06:58 Customer Journey verstehen 11:09 IT-Infrastruktur und Herausforderungen durch Daten-Silos 15:13 Interner kultureller Wandel 19:21 Zukunftsperspektiven im Retail 23:59 Fachabteilung und IT in der Transformation 36:37 Neue Vertriebskanäle und Agilität 42:58 Michaels persönliche Daten-Nutzung

Send us a textThe CPG Guys are joined in this episode by Kathryn Mazza, CMO & President of Red Media at Hy-Vee, the midwest retailer. She leads the growth of the platform. Prior to, she was at Dick's Sporting Goods. This was a conversation ranging from customer loyalty building, retail media, data measurement and of course 'back to basics' in store today.Find Kathryn Mazza on Linkedin at : https://www.linkedin.com/in/kathryn-mazza-6523372a/Find Hy-Vee on Linkedin at : https://www.linkedin.com/company/hy-veeFind Hy-Vee online at : https://www.hy-vee.com/Here's what we asked her : What leadership lessons have you learned in your career that guide you today at Red Media? What inspired you to take on the leadership role at Red Media? What are some of the biggest challenges facing retail media today?Can you share insights on how Red Media integrates with Hy-Vee's e-commerce and in-store experience?How does Red Media help CPG brands maximize their marketing ROI with metrics you share?How does Red Media leverage Hy-Vee's first-party data to enhance advertising effectiveness? What role does personalization play in Red Media's ad strategy?How does AI and machine learning impact Red Media's advertising capabilities?What do you look for in best in class brand and agency partnerships?What is your vision for the future of Red Media over the next five years?CPG Guys Website: http://CPGguys.comFMCG Guys Website: http://FMCGguys.comCPG Scoop Website: http://CPGscoop.comRhea Raj's Website: http://rhearaj.comLara Raj in Katseye: https://www.katseye.world/Subscribe to Chain Drug Review here: https://chaindrugreview.com/#/portal/signupSubscribe to Mass Market Retailers here:https://massmarketretailers.com/#/portal/signupDISCLAIMER: The content in this podcast episode is provided for general informational purposes only. By listening to our episode, you understand that no information contained in this episode should be construed as advice from CPGGUYS, LLC or the individual author, hosts, or guests, nor is it intended to be a substitute for research on any subject matter. Reference to any specific product or entity does not constitute an endorsement or recommendation by CPGGUYS, LLC. The views expressed by guests are their own and their appearance on the program does not imply an endorsement of them or any entity they represent. CPGGUYS LLC expressly disclaims any and all liability or responsibility for any direct, indirect, incidental, special, consequential or other damages arising out of any individual's use of, reference to, or inability to use this podcast or the information we presented in this podcast.

This week on the podcast, the team are joined by omnichannel engagement expert Yacin Marzouki, who shares his strategies on how to make omnichannel work for both pharmaceutical companies and healthcare professionals.  Together, Yacin and Jade sit down in the studio to explore what it takes to harmonise omnichannel across an organisation, why content activation is still a major hurdle, how to make sure messaging truly resonates with HCPs and much more. Expect practical insights on operational excellence, the evolving role of AI and a fresh perspective on what success looks like across a product's lifecycle.  A little more on EMJ GOLD's guest…  Yacin Marzouki is a global omnichannel engagement lead on a mission to disrupt the industry's approach to omnichannel. Within the pharmaceutical sector, he specialises in shaping seamless customer journeys, driving content activation and aligning global strategies with local execution. Yacin is dedicated to transforming brand plans into meaningful, measurable customer engagements, and is passionate about building high-performing, collaborative teams that deliver real impact. 

Small businesses can now compete with larger companies through omnichannel marketing, delivering consistent experiences across all customer touchpoints. Today, our experts explain the unique benefits that small businesses can expect when using these services. For more, visit https://wavecom.clientcabin.com/app/info Max 2 You Media City: Monroe Address: Gruber Rd Website: https://wavecom.clientcabin.com/app/info

Welcome to The SaaS CFO Podcast! In today's episode, I'm excited to sit down with Adam Chrigström, founder and CEO of Big Audience Machine (BAM). Adam's journey has taken him from studying economics to a successful run in brand marketing and research, leading to the launch and acquisition of Play Pilot—a streaming guide that reached over six million monthly users. After serving as Head of AI at the acquiring fund, Adam launched Big Audience Machine, a cutting-edge content marketing platform designed to help companies turn strategy and deep brand understanding into effective, multi-channel content. Adam shares what inspired him to build BAM, lessons he's learned from pivoting in the creative and SaaS industries, and practical advice for founders navigating early-stage growth, team building, and fundraising in today's AI-driven market. We'll talk about how BAM is helping both agencies and in-house teams, what they've learned from working closely with pilot customers, and what's coming next as they prepare for an exciting public launch. Whether you're a founder, marketer, or just looking to glimpse the future of content and branding, tune in for Adam Chrigström's story and insights! Show Notes: 00:00 Pivot from Pre-Production Platform 05:46 "BAM: Streamlined Content Marketing Platform" 07:35 Effective AI-Driven Content Strategy 11:10 AI's Limitations in Brand Intuition 14:57 "Early-Stage Branding Strategy Development" 20:40 Early-Stage Product and Customer Engagement 21:54 "Data Challenges and Future Plans" Links: SaaS Fundraising Stories: https://www.thesaasnews.com/news/big-audience-machine-raises-350k-in-funding Adam Chrigström's LinkedIn: https://www.linkedin.com/in/adam-chrigstr%C3%B6m/ Big Audience Machine's LinkedIn: https://www.linkedin.com/company/big-audience-machine/ Big Audience Machine's Website: https://www.bigaudiencemachine.com/ To learn more about Ben check out the links below: Subscribe to Ben's daily metrics newsletter: https://saasmetricsschool.beehiiv.com/subscribe Subscribe to Ben's SaaS newsletter: https://mailchi.mp/df1db6bf8bca/the-saas-cfo-sign-up-landing-page SaaS Metrics courses here: https://www.thesaasacademy.com/ Join Ben's SaaS community here: https://www.thesaasacademy.com/offers/ivNjwYDx/checkout Follow Ben on LinkedIn: https://www.linkedin.com/in/benrmurray

Ari Paparo speaks with Aaron McKee, CTO of Blis, recently acquired by T-Mobile. They discuss Blis's unique geo-based approach to omnichannel media planning and measurement, how it delivers performance across hard-to-reach environments like iOS and CTV, and why traditional cookie-dependent strategies may fall short. Aaron also explains how Blis handles optimization, measurement through geo holdout groups, and compliance in a shifting regulatory landscape. Learn more about your ad choices. Visit megaphone.fm/adchoices

Subscribe to DTC Newsletter - https://dtcnews.link/signupIn this episode, IQBAR founder Will Nitze shares his journey from burnout in the corporate world to launching a bar brand rooted in cognitive nutrition. He walks through the steps that took IQBAR from kitchen counter tests to Amazon bestseller and retail mainstay.What you'll hear is less about hacks and more about the fundamentals: why starting online mattered, how feedback drove product-market fit, and what it really takes to scale profitably in CPG today.Key topics include:Launching DTC to validate demand and iterate fastWhy clean label and plant protein were non-negotiablesPackaging shifts driven by real-world feedbackScaling into retail once logistics and cost structures were optimizedViewing DTC as one piece of an omnichannel puzzleIt's a grounded roadmap from someone who's done the work—no shortcuts, just thoughtful strategy.Did you know that 98% of your website visitors are anonymous? Instant powers next-level retention by identifying who they are and converting them into loyal shoppers. Sign up for a quick demo today to get 50% off and unlock a guaranteed 4x+ ROI: instant.one/dtcTimestamps:00:00 – How IQBAR started from a personal health journey02:55 – From kitchen experiments to product-market fit07:10 – Why the brain-focused bar category was a white space12:10 – DTC vs Amazon vs retail: channel strategy evolution17:45 – Profitability, scaling, and efficient COGS in CPG22:50 – Brand evolution: packaging, messaging, and keto pivot27:10 – Retail shelf strategy and planogram insight31:25 – Podcast and display ads as top-of-funnel growth levers34:45 – DTC Twitter, omnichannel mindset, and business realism37:55 – Exit strategy, Mars dreams, and post-exit vision41:00 – Tariffs, supply chain chaos, and CPG realitiesHashtags:#IQBAR#dtcpodcast#consumerpackagedgoods#ecommercegrowth#omnichannelstrategy#dtcbrand#scalingcpg#founderjourney#brandbuilding#podcastmarketing#supplychainchallenges#cleanlabelproducts#retailstrategy#amazonads#shopifysuccess Subscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://dtcnews.link/pilothouseFollow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

In dieser Update-Folge von Kassenzone spricht Karo Junker de Neui mit Christian Schirmer von JYSK Deutschland. Das skandinavische Einrichtungshaus, ehemals Dänisches Bettenlager, gehört zur Lars Larsen Group und ist mit über 1,2 Milliarden Euro Umsatz der größte Markt im JYSK-Verbund. Christian ist seit über 25 Jahren im Unternehmen und kennt die Entwicklung von der ersten Filiale in Flensburg bis hin zu über 900 Standorten bundesweit. JYSK positioniert sich im mittleren Preissegment und setzt auf ein klares Konzept: gute Erreichbarkeit, skandinavisches Design und ein starker Omnichannel-Ansatz. Herzstück bleibt der Store – ergänzt durch eine neue Unified-Commerce-Plattform, die Online- und Offline-Kanäle intelligent verzahnt. Kunden können künftig kanalübergreifend einkaufen, während im Hintergrund Prozesse für Mitarbeitende vereinfacht werden. Im Gespräch erzählt Christian von den Wachstumsplänen in Süddeutschland, Herausforderungen bei Flächengenehmigungen und dem Spagat zwischen Verlässlichkeit und Veränderung. Auch Marketing spielt eine zentrale Rolle. Neben Prospekten und TV testet JYSK TikTok – mit überraschend guten Ergebnissen. Weitere Themen sind das geplante Loyalty-Programm, das wachsende B2B-Geschäft und die Rolle von AI bei Content, Kundenservice und Geschäftsmodellentwicklung. Ein spannender Einblick in ein Unternehmen, das sich vom klassischen Filialisten zum datengetriebenen Händler weiterentwickelt. Podcast-Host - Karo Junker de Neui: https://www.linkedin.com/in/karojunker https://etribes.de/ Newsletter: https://www.kassenzone.de/newsletter/ Community: https://kassenzone.de/discord Disclaimer: https://www.kassenzone.de/disclaimer/ Youtube: https://www.youtube.com/c/KassenzoneDe/ Blog: https://www.kassenzone.de/ E-Commerce Buch: https://www.amazon.de/gp/product/3866413076/ Plattformbuch 2024: https://amzn.eu/d/1tAk82E Tassen kaufen: http://www.tassenzone.com Kassenzone” wird vermarktet von Podstars by OMR. Du möchtest in “Kassenzone” werben? Dann https://podstars.de/kontakt/?utm_source=podcast&utm_campaign=shownotes_kassenzone

Today's interview is with Naomi Rankin, the Manager of Global Customer Care at Lush, the British cosmetics retailer. I spoke to Naomi when I attended Zendesk's recent Relate event, which took place in Las Vegas on March 25th-27th. We talk about her highlights from the event, what customer care means to Lush, their approach to AI and her journey with Lush from starting work in one of their shops to now managing the global customer care team that covers 24 markets, 15 different languages, and another 20 partner markets. This interview follows on from my recent interview – Omnichannel was a myth – Interview with Gaurav Passi of Zingly – and is number 541 in the series of interviews with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

In this conversation, Marty Kausas, co-founder and CEO of Pylon, shares his journey from working at Airbnb to founding his own startup. He discusses the challenges he faced in identifying market needs, the evolution of Pylon, and the strategies he employed to raise capital and build a strong company culture. Marty emphasizes the importance of product development and the need for a dedicated sales team to drive customer acquisition. He also reflects on his growth as a leader and the future vision for Pylon. Host: Jake Aaron Villarreal, leads the top AI Recruitment Firm in Silicon Valley www.matchrelevant.com, uncovering stories of funded startups and goes behinds to scenes to tell their founders journey.  If you are growing AI Startup or have a great storytelling, email us at: jake.villarreal@matchrelevant.com

On this special edition podcast, we explore how top brands master commerce media—choosing the right networks, weaving in existing channels, and optimizing for maximum impact. EMARKETER's Sarah Marzano hosts InfoSum's Senior Vice President, Sales, North America, Marc Cestaro and Kettle & Fire's Senior Director, Media and Omnichannel, Niccolò Gloazzo in this live panel from EMARKETER's May 9th virtual summit, Commerce Media Trends 2025. Listen everywhere you find podcasts, or watch on YouTube and Spotify.   Follow us on Instagram at: https://www.instagram.com/emarketer/ For sponsorship opportunities contact us: advertising@emarketer.com For more information visit: https://www.emarketer.com/advertise/ Have questions or just want to say hi? Drop us a line at podcast@emarketer.com    © 2025 EMARKETER  

Omnichannel fulfillment provider Stored has acquired Ware2Go from UPS. This deal significantly expands Stored's network by adding 21 new e-commerce warehouses with a combined capacity of 2.5 million square feet of storage space. In manufacturing news, International Paper Company is restructuring its cross-border operations by closing two facilities in Edinburg, Texas. These plants were responsible for manufacturing containers and paper sheets, with the sheet plant slated for conversion into a warehouse. On the trade front, US trade representatives held a second round of hearings to discuss imposing punitive fees on Chinese-built, -owned, and -operated ships calling at American ports. The stated goals of these fees are to reduce China's maritime dominance and potentially incentivize American shipbuilding. Learn more about your ad choices. Visit megaphone.fm/adchoices

INTELLIGEMSIntelligems is the ultimate profit-optimization tool for DTC brands. Use it for all of your CRO efforts by visiting https://intelligems.io.WORKSPACE6Workspace6 is a private community for 7, 8 & 9 figure+ eCommerce operators and executives. Join for just $1 for your first month and no annual commitments at https://workspace6.io. //Will Nitze is the Founder & CEO of IQBAR, an omnichannel food & bev brand on pace to do $125M at 17% EBITDA in 2025 after doing $59M in revenue at 13% EBITDA in 2024. Follow Will on LinkedIn at https://www.linkedin.com/in/will-nitze/ and on X at https://x.com/willnitze.//Will Nitze is the Founder & CEO of IQBAR. Follow Will on LinkedIn at https://www.linkedin.com/in/will-nitze/ and on X at https://x.com/willnitze.//Will Nitze, founder of IQBAR, shares how he scaled his food and beverage brand into the 9 figures and successfully turning the corner to profitability. This episode unpacks why he raised capital (and doesn't regret it), how he thinks about supply chain leverage, what founders get wrong about bootstrapping, and the real path to operational excellence.You'll learn how volume-driven growth models differ from high-margin products, how to avoid channel conflict in OmniChannel, and why your COGS might be the biggest opportunity in your business.If you're operating a 7–9 figure eCom brand and care about scale, margin, or long-term exit value—this is a masterclass.// SUBSCRIBE TO MY CHANNEL FOR 2X/WEEKLY UPLOADS!//ADMISSIONGet the best media buying training on the Internet + a free coaching call with Common Thread Collective's media buyers when you sign up for ADmission here: https://www.youradmission.co/andrew-faris-podcast//FOLLOW UP WITH ANDREW X: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://x.com/andrewjfaris Email: podcast@ajfgrowth.comWork with Andrew: https://ajfgrowth.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠#metaads #facebookads #ecommerce #advertisingCHAPTER TITLES:1:21: Is there really a big against fundraising?8:23: How to make money as a food/beverage business?13:57: Choosing the right investors for your DTC Business27:08: Finding Product Market Fit36:14: Operational Muscles For Omni Channel DTC45:24: Supply Chain 101//SUBSCRIBE TO MY CHANNEL FOR 2X/WEEKLY UPLOADS!//ADMISSIONGet the best media buying training on the Internet + a free coaching call with Common Thread Collective's media buyers when you sign up for ADmission here: https://www.youradmission.co/andrew-faris-podcast//FOLLOW UP WITH ANDREW X: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://x.com/andrewjfaris Email: podcast@ajfgrowth.comWork with Andrew: https://ajfgrowth.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Omnichannel fulfillment provider Stored has acquired Ware2Go from UPS. This deal significantly expands Stored's network by adding 21 new e-commerce warehouses with a combined capacity of 2.5 million square feet of storage space. In manufacturing news, International Paper Company is restructuring its cross-border operations by closing two facilities in Edinburg, Texas. These plants were responsible for manufacturing containers and paper sheets, with the sheet plant slated for conversion into a warehouse. On the trade front, US trade representatives held a second round of hearings to discuss imposing punitive fees on Chinese-built, -owned, and -operated ships calling at American ports. The stated goals of these fees are to reduce China's maritime dominance and potentially incentivize American shipbuilding. Learn more about your ad choices. Visit megaphone.fm/adchoices

The CPGGUYS are joined in this episode by Delta 181 plane crash survivor from 1985 and now founder/CEO of the nutritional wellness brand Lucky Energy. This is the story of resilience, tenacity, courage and curiosity. Laver's daughter, Kate, had cerebral palsy and couldn't eat solid foods. He created a plant-based protein shake, which led to the founding of Kate Farms and then inspired by being a survivor - Lucky Energy.Find Richard Laver on Linkedin at : https://www.linkedin.com/in/richard-laver-38268616/Find Lucky Energy on Linkedin at : https://www.linkedin.com/company/lucky-beverage-co/Find Lucky Energy online at : https://luckybevco.com/Here's what we asked him :Let's get to know you. Take us through your life story summary and why Lucky energy was founded. What leadership principles have you anchored your career on?Take us through the portfolio of the company and your innovation approach. What's new for 2025?. How are you looking at Omnichannel holistically and coaching your teams on building for an always-on 360 consumer?You are up against stiff larger competitors with deep media pockets - how do you match up here and become the challenger that is fast-growing?Startups - fun and not so much. What challenges have you encountered, and how have you mitigated them?Who is your target consumer, and how do you follow them and provide for them? Why is your brand attractive for them vs others in the crowded category?What is advice you would share for others looking to start the next CPG brand? What trends are you following these days?CPG Guys Website: http://CPGguys.comFMCG Guys Website: http://FMCGguys.comCPG Scoop Website: http://CPGscoop.comRhea Raj's Website: http://rhearaj.comLara Raj in Katseye: https://www.katseye.world/Subscribe to Chain Drug Review here: https://chaindrugreview.com/#/portal/signupSubscribe to Mass Market Retailers here:https://massmarketretailers.com/#/portal/signupDISCLAIMER: The content in this podcast episode is provided for general informational purposes only. By listening to our episode, you understand that no information contained in this episode should be construed as advice from CPGGUYS, LLC or the individual author, hosts, or guests, nor is it intended to be a substitute for research on any subject matter. Reference to any specific product or entity does not constitute an endorsement or recommendation by CPGGUYS, LLC. The views expressed by guests are their own and their appearance on the program does not imply an endorsement of them or any entity they represent. CPGGUYS LLC expressly disclaims any and all liability or responsibility for any direct, indirect, incidental, special, consequential or other damages arising out of any individual's use of, reference to, or inability to use this podcast or the information we presented in this podcast.

Forget managing channels—start orchestrating experiences. In this episode, we unpack what Omnichannel 2.0 means for casinos where every guest touchpoint counts. From real-time rewards to personalized player journeys, we cover how small marketing teams can make a big impact. Perfect for anyone trying to turn data into loyalty—without losing the human touch. Your step-by-step roadmap to omnichannel 2.0 https://www.jcarcamoassociates.com/casino-omnichannel-strategy/ Learn more at www.jcarcamoassociates.com/. Get insights delivered to your inbox: www.jcarcamoassociates.com/casino-mark…newsletter/ Join the most effective casino marketing training. https://casinomarketingbootcamp.com/

In a world where artificial intelligence is rapidly redefining the boundaries of commerce, the latest episode features Holden Bale, the Global Chief Strategy Officer at Merkle, as he explains the effects of AI in both digital and B2B sectors. Holden shares information on how generative AI and large language models are reshaping consumer expectations and market dynamics.  The episode explores the democratization of AI tools, the importance of aligning business and technology strategies, and the challenges businesses face in implementing customer-centric and omnichannel approaches. Throughout the discussion, Holden emphasizes the need for businesses to creatively apply AI technologies to drive growth and innovation in the evolving digital commerce landscape. Show Highlights: Role of AI in agentic and B2B commerce. AI's impact on consumer expectations and omnichannel experiences. Discussion on democratizing AI tools in digital commerce. Importance of aligning business and technology strategies for successful AI-driven business transformation. Exploration of the plateau in e-commerce growth and the necessity of customer centricity, omnichannel strategies, and digital transformation in mature markets. Challenges and opportunities in integrating AI with human expertise to drive business innovation and efficiency. Follow and Review: We'd love for you to follow us if you haven't yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We'd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review,” then a quick line with your favorite part of the episode. It only takes a second, and it helps spread the word about the podcast. Supporting Resources: Holden Bale: https://www.linkedin.com/in/holdenbale/  Merkle: https://www.merkle.com/  Learn more about Agentforce for Commerce: https://www.salesforce.com/commerce/ai/  Join the Commerce Cloud Community: https://sforce.co/commerce-crew *** Episode Credits If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

On this episode of The Sonic Truth, we're joined by Shanil Chande, Commercial & Partnerships Director at Hawk, an Azerion company. Shanil shares his expertise on the latest trends in CTV and digital audio measurement, the biggest challenges brands face in attribution, and how advanced tools like Veritonic are changing the game. We discuss how […] The post Decoding Omni-Channel Measurement: Maximizing CTV & Audio Performance with Shanil Chande of Hawk appeared first on The Sonic Truth.

WORKSPACE6Workspace6 is a private community for 7, 8 & 9 figure+ eCommerce operators and executives. Join for just $1 for your first month and no annual commitments at https://workspace6.io. RICHPANELCut your support costs by 30% and reduce tickets by 30%—guaranteed—with Richpanel's AI-first Customer Service Platform that will reduce costs, improve agent productivity & delight customers at https://www.richpanel.com/.//Cherene Aubert is the SVP of Ecommerce and Digital at Ilia Beauty, a 9-figure omnichannel beauty brand. Follow Cherene on X at https://x.com/ChereneAubert and on LinkedIn at https://www.linkedin.com/in/chereneetemadi/.//Cherene Aubert has helped scale some of the most impressive eCommerce brands—from Bobby's 9-figure DTC ascent to leading omni-channel growth at Ilia Beauty. In this episode, we dive deep into what separates the next level operators from the rest: brand vs performance, measurement nuance, retail sell-through, and how AI might change everything (again). If you're an 8 or 9-figure operator trying to think 3 steps ahead, this conversation is a masterclass.Topics Covered:-Brand vs. performance marketing at scale-Attribution without over-measuring-Scaling retail without cannibalizing DTC-How top operators are integrating AI today-Surviving the end of the old Facebook playbook//CHAPTER TITLES:3:16: Day to Day of an SVP7:02 - Why The Attribution of Bank Account Never Lies14:57: Allocation Your Marketing Budget23:50 - Turning Influencer Strategy Into A Direct Sale40:40 - Measuring Your Ad Dollars//SUBSCRIBE TO MY PODCAST FOR 2X WEEKLY EPISODES!//Get the best media buying training on the Internet + a free coaching call with Common Thread Collective's media buyers when you sign up for ADmission here: https://bit.ly/3x99lip //FOLLOW UP WITH ANDREW X: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://x.com/andrewjfaris Email: podcast@ajfgrowth.comWork with Andrew: https://ajfgrowth.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Today's interview is with Gaurav Passi, Founder & CEO of Zingly. He joins me today to talk about some research that they have recently conducted about FORO (the Fear of Reaching Out), the Great CX Paradox, why Omnichannel was a myth and how ‘Rooms' could be the answer. This interview follows on from my recent interview – Why businesses need to invest in both brand and customer experience – Interview with Martin Gill of Forrester – and is number 540 in the series of interviews with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

Few beauty brands have had an evolution quite like Southern California-based ColourPop cosmetics (20:50).  Launched in 2014 at the height of the DTC era, the brand once released around 40 collections per year. “That's how consumers were shopping,” Vivian Weng, ColourPop brand president, told Glossy. “For a number of years, consumers were looking for the latest launch … and looking to get their hands on limited quantities of something that was very, very specific and timely.”  Flash forward to its eleventh birthday this month and things look very different. “[Beauty shoppers] are looking for newness, but in a different way,” Weng said. “The consumer has evolved, and we're trying to evolve with that community.”  So far, ColourPop's omnichannel evolution has become a case study for formerly-DTC brands: The brand launched into Ulta Beauty in 2018, then every Target store in 2023, and has cut its annual launches in half. “Especially post-Covid, consumers were starting to get fatigued with so many launches,” Weng said. “It felt very cluttered and noisy, and they were looking for more core, hero products.”  But hero need not mean boring: ColourPop's top seller in Target is a $9 body glitter gel ,and its super-pigmented $7 Super Shock pressed eyeshadow is the retail's No. 6 top eyeshadow, Weng told Glossy. The latter is also the first product the company ever made and continues to be its bestseller.  “We like to say that ColourPop is an overnight success story 70 years in the making,” Weng said. That is, the brand was born in Spatz Labs, a family-owned contract manufacturer in Oxnard, California.  ColourPop co-founders Laura and John Nelson, whose father started Spatz Labs decades before, grew up watching the top cosmetics in the country being quietly made in their family's factory. Seed Beauty, the parent company of ColourPop, is also well-known for being the original manufacturer of Kylie Cosmetics' first Lip Kit. However, due to the demand of ColourPop, Weng told Glossy that Spatz Labs no longer contracts for the industry. Weng joined the company in 2022. Previously, she held executive roles at Anastasia Beverly Hills and L'Oréal; she got her start at Goldman Sachs and McKinsey & Co. In today's episode, Weng discusses the brand's strategic evolution, the challenges along the way and the future of the prolific beauty brand. But first in today's episode, hosts Lexy Lebsack and Sara Spruch-Feiner discuss the top headlines of the week. This includes Walmart's plan to test new high-touch beauty bars in 40 stores, the growing marketing opportunity at Formula 1 events, the rise in clinical testing among leading supplement brands and MET Gala highlights. 

In this week's Omni Talk Retail Fast Five news roundup, sponsored by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital, Infios, and ClearDemand, Shoptalk's Ben Miller joined Chris and Anne to discuss: - Saks Fifth Avenue's new Amazon storefront - Walmart's new “Store of the Future” down in Texas - Morrisons introducing Simbe's Tally robots - Pinterest becoming a visual search engine - And closed with a look at Lowe's new MyLow AI app for store associates There's all that, plus Omar Akilah of Infios stops by for 5 Insightful Minutes on how AI will impact order management system design, this month's OmniStar, and we ask Ben about everything from which snack food he would least like to live without to the all important question of, “Who won the Met Gala?” Music by hooksounds.com #retailnews #AIretail #ecommerce #Walmart #Amazon #Pinterest #RetailTech

Could well-intentioned KPIs actually be driving counterproductive behavior across your digital and physical channels?Join hosts Chuck Moxley and Nick Paladino as they talk with Kacey Sharrett, a digital retail expert with over 30 years of experience at major brands like GoPro, Barnes & Nobles, and Toys R Us. Kacey brings sharp, behind-the-scenes insights into the realities of omnichannel retail — including a wild story about store associates buying products from competitors just to hit fill-rate KPIs. She unpacks why siloed P&Ls often create more friction than clarity, and how great leadership—not just org charts—sets the tone for truly customer-first strategy.As the conversation shifts to DTC and the future of eCommerce, Kacey offers a candid look at the rise of AI agents and what it means when customers stop visiting websites altogether. Her take? Your website is still your most visited “store”—and digital leaders should treat it that way, layering in exclusives, personalization, and reasons to stay.Three key learnings from this episode:Metrics drive behavior — Be thoughtful about the KPIs you set for your teams, as they'll find ways to meet them even if it means counterproductive actions like buying products from competitors to fulfill online orders.Break down channel conflicts — Instead of fighting over resources, inventory, and pricing between channels, align all teams around converting customers wherever they are, making the entire organization more customer-centric.Test with purpose — Implement robust AB testing programs to gather data-driven insights about what works, allowing you to optimize experiences and take calculated risks that other channels can't match.Want more tips and strategies to create frictionless user experiences? Subscribe to our newsletter!https://www.thefrictionlessexperience.com/frictionless/-Kacey's LinkedIn: https://www.linkedin.com/in/kaceysharrett/ Chuck's LinkedIn: https://www.linkedin.com/in/chuckmoxley/Nick's LinkedIn: https://www.linkedin.com/in/npaladino/Chapters:(00:00) Introduction(03:00) Digital Optimization Essentials (06:15) Defining Optimization in E-commerce (08:45) Testing Page Redesigns at GoPro (11:45) Understanding Customer Satisfaction(14:30) Website Experience vs. Traditional Retail (17:15) Using Digital Experience Platforms (18:00) The Increasing Complexity of DTC (20:45) How AI Agents Will Change Online Shopping (22:15) Bridging Online and Offline Experiences (24:45) When Fill Rate Metrics Go Wrong (26:30) Website as the Most Visited Store(28:45) Leadership vs. Organizational Structure (31:00) Conclusion

Subscribe to DTC Newsletter - https://dtcnews.link/signupInside the Growth of Pins and Aces: Scaling a Golf Lifestyle Brand with Nicklaus MertzToday on the DTC Podcast, we sit down with Nicklaus Mertz, founder of Pins and Aces, a golf brand that grew from a side project to a $25M+ powerhouse. Nick shares the step-by-step tactics that fueled their expansion, including limited-edition drops, a focus on profitability, live selling innovations, and the acquisition of Edel Golf.Key Moments:How Pins and Aces started with $6K and a headcover ideaBuilding a brand beyond Alibaba sourcingLaunching viral products like the Beer Sleeve and Liquor StickOmnichannel expansion: Retail + DTC synergyGrowing without raising outside capitalLeveraging community feedback to design new productsAcquiring Edel Golf to move into hardwareTakeaways for Entrepreneurs:Start small, iterate fast, and evolve from customer feedbackCommunity building beats traditional influencer marketingDrops are a sustainable engine for long-term growthData-informed product development with tools like ParticleDid you know that 98% of your website visitors are anonymous? Instant powers next-level retention by identifying who they are and converting them into loyal shoppers. Sign up for a quick demo today to get 50% off and unlock a guaranteed 4x+ ROI: instant.one/dtcTimestamps00:00 – How Pins and Aces Started from a $6K Side Hustle02:00 – Turning a DIY Golf Product into a Real Business08:00 – Building a Brand vs. Drop Shipping Products14:00 – Collaborations with South Park and Hey Dude Shoes19:00 – The Bud Light Collab That Changed Everything22:00 – Drops, Content Strategy, and Creating Community26:00 – Exploring Live Selling and Whatnot Platform31:00 – Scaling the Brand While Maintaining Profitability35:00 – Exit Strategy and Potential Strategic Buyers38:00 – Using Particle to Track Competitor PerformanceHashtags#dtcpodcast #pinsandaces #ecommercegrowth #golfbrand #founderstory #productdrops #liveshopping #influencermarketing #dtcmarketing #brandcollabs Subscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://dtcnews.link/pilothouseFollow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

In today's episode, we're joined by Chase Cooper, omnichannel marketing leader at Dorel Juvenile, one of the largest baby product companies in the world (behind brands like Safety 1st, Maxi-Cosi, Tiny Love, and Walmart's exclusive Monbébé). Chase shares her remarkable journey from starting out in the agency world to now leading U.S. media efforts across Dorel's brands — and how she's weaving motherhood into her career path along the way.Here's what you'll hear in this episode:Chase's career path from agency-side digital marketing to leading omnichannel marketing on the brand sideA clear breakdown of what omnichannel marketing really meansHow internal cross-functional collaboration — marketing, sales, supply chain — is critical for omnichannel successWhy curiosity and asking "why" can be a major superpower for marketers and leadersAn inside look at the Monbébé stroller launch at Walmart — and how Chase's team leveraged influencer marketing to drive viral successThe viral moment: How a single influencer video captured over 4.6 million views, and why understanding visual storytelling in the first three seconds matters more than everThe importance of blending organic and paid media and testing influencer content across multiple channelsKey consumer insight: Why dads and diverse caregivers are becoming an increasingly important audience in the baby categoryA refreshingly honest conversation about navigating career and motherhood — and why asking for help is not weakness but a leadership strengthWhy trusting your gut (and surrounding yourself with the right support) might be the best career advice you'll ever getChase's insights on authenticity, collaboration, and evolving with the consumer journey will leave you energized — whether you're in marketing, leadership, or navigating your own life and career. Links & Resources:Connect with Chase Cooper  on LinkedIn See the viral Monbébé 360° Travel System post. Don't forget to subscribe and leave a review if you enjoyed this conversation!Want more from SheSpeaks?* Sign up for our podcast newsletter HERE! * Connect with us on Instagram, FB & Twitter @shespeaksup Contact us at podcast@shespeaks.com WATCH our podcast on YouTube @SheSpeaksTV

Wholesale distribution is at a crossroads. As customer expectations evolve and technology advances, the companies that lean into digital transformation are pulling ahead—while those slow to adapt risk falling further behind.In this episode, we explore the findings from the artcile: As digital disrupts distribution, gap widens between industry leaders and laggards, and examine how digital investments, customer experience strategies, and M&A trends are reshaping the industry. From omnichannel commerce to AI-powered self-service tools, the landscape is shifting—and fast.If you're a business leader, distributor, or industry observer, this conversation offers critical insights into how technology is driving competitive advantage—and how those left behind could struggle to catch up.What You'll Learn in This Episode:⚙️ The New Rules of DistributionWhy early digital adopters are commanding premium acquisition pricesHow customer experience and digital infrastructure now go hand in handWhy traditional relationship-based models are no longer enough

In this episode, Sri interviews Jordan Berke, founder & CEO of TOMORROW, a leading digital retail advisory firm, enabling global retailers to accelerate growth through digitization.Sri and Jordan tour an Amazon Fresh store as they unpack Amazon's omnichannel grocery strategy live from the original Amazon Fresh store in Los Angeles. While much of Amazon's physical store rollout has been hit or miss, the Amazon Ads presence in stores shows the potential to combine in store screens, programmatic, and physical promo space to create immersive brand experiences. Find Jordan on LinkedIn at: https://www.linkedin.com/in/jordan-berke-tomorrow/Find TOMORROW on LinkedIn at: https://www.linkedin.com/company/tomorrow-retail-consulting/Find TOMORROW online at: https://tomorrowretail.com/CPG Guys Website: http://CPGguys.comFMCG Guys Website: http://FMCGguys.comCPG Scoop Website: http://CPGscoop.comRhea Raj's Website: http://rhearaj.comLara Raj in Katseye: https://www.katseye.world/DISCLAIMER: The content in this podcast episode is provided for general informational purposes only. By listening to our episode, you understand that no information contained in this episode should be construed as advice from CPGGUYS, LLC or the individual author, hosts, or guests, nor is it intended to be a substitute for research on any subject matter. Reference to any specific product or entity does not constitute an endorsement or recommendation by CPGGUYS, LLC. The views expressed by guests are their own and their appearance on the program does not imply an endorsement of them or any entity they represent. CPGGUYS LLC expressly disclaims any and all liability or responsibility for any direct, indirect, incidental, special, consequential or other damages arising out of any individual's use of, reference to, or inability to use this podcast or the information we presented in this podcast.

Welcome to The Ecommerce Braintrust podcast, brought to you by Julie Spear, Head of Retail Marketplace Services, and Jordan Ripley, Director of Retail Operations. Today, we're thrilled to welcome two fantastic guests: Lauren Livak Gilbert, Executive Director of the Digital Shelf Institute, and Jon Harding, SVP and Global CIO at Conair. They're here to share insights from a recent report they released in partnership with MikMak—a practical guide to managing technology change across the business, specifically how to leverage IT teams to accomplish transformational growth. Tune in to find out more!  

With the increasingly complex omnichannel customer journey, it seems like attribution is getting harder than ever—do you know which of your marketing tactics are really driving sales, or are you flying blind when it comes to measurement? Joining us today is Arianna Vogel, Senior Director of Product Marketing at Foursquare, a leader in location intelligence and measurement, helping marketers navigate the increasingly complex world of attribution, enabling them to develop strategies that cut through the noise and drive real results. RESOURCES Foursquare: https://www.foursquare.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

In this episode of Omni Talk's Ask an Expert series, Chris Walton and Anne Mezzenga talk with Stipe Galic, VP of Business Development & Marketing at TGW, to demystify the complexities of returns in today's omnichannel retail world. From cost savings to faster reshelving, Stipe walks us through how automation, flexible software, and a unified DC setup are transforming how retailers like Urban Outfitters manage inventory and returns. Key Moments: 1:05 – Stipe's journey from mechanical engineer to automation leader at TGW 4:59 – Why returns are such a thorn in omnichannel fulfillment 7:00 – Real-time processing of returns with mixed-SKU totes 10:00 – How software decides between single-SKU and return stock 14:36 – Case study: High-end fashion retailer consolidating DC operations 19:56 – Cutting return costs nearly in half through automation 22:00 – “Bridge vs. Ferry” analogy on warehouse responsiveness 24:35 – Seamless integration > cutting-edge tech: the new mindset Music by hooksounds.com *Sponsored Content*