Podcasts about Information design

Listen now on Apple, Spotify, and YouTube.—Kate stepped into a design strategist role at Constant Contact earlier this year, where she is focused on integrating GenAI capabilities into their email and digital marketing software to address long-standing user needs of small business owners. Previously, she spent five years honing her skills in mixed-methods research at Constant Contact as well as the Bentley University user experience center where she helped clients in different industries make their technology easier to use. Kate holds a Master's in Human Factors in Information Design from Bentley University and a Bachelor's from Colgate University. A self-described digital renaissance woman, she has worn many hats across her career, giving her a unique perspective on product development. She's passionate about reimagining the future of technology through a thoughtful blend of user insights and emerging innovations.In our conversation, we discuss:* The evolution from user research to strategy roles and how this transition enhances decision-making and business alignment.* Balancing user needs with business goals, emphasizing that they are not mutually exclusive but rather complementary.* Practical steps to integrate strategic thinking into research tasks and presentations, such as adding broader implications to findings.* Building relationships and co-creating roles to ensure alignment and foster collaboration across departments.* The role of intention setting in career transitions and how vision exercises can help clarify personal and professional goals.Check out the goal statement exercise here:Some takeaways:* Research findings need to connect to actionable opportunities. To make research impactful, include a “broader implications” slide in your presentations. This slide should tie research insights to organizational objectives and explore strategic opportunities. For instance, findings from usability tests can highlight broader trends or gaps in user behavior, fostering discussions on larger business implications.* Strategic roles require co-creation and proactive definition. Rather than relying solely on job descriptions, take an active role in shaping your position. Write down what you want to do, combining personal strengths with business needs. Discuss this vision with stakeholders to align expectations and gain buy-in for new responsibilities.* Building cross-departmental relationships is essential. Collaboration thrives on strong interpersonal connections. Initiate coffee chats or casual discussions with stakeholders from other teams. Leverage mutual connections to expand your network and gain insights into how different departments operate, facilitating smoother collaboration on strategic projects.* Career transitions benefit from goal-setting exercises. Set intentions by envisioning your future role in detail. Write a goal statement describing your ideal position, the work you'd like to do, and how you'll feel upon achieving it. Review this regularly to keep your actions aligned with your long-term aspirations.* Strategic thinking marries user and business needs. Adopt a holistic approach where user insights are not seen in isolation but as a means to drive business success. For example, service blueprints and customer journey maps should not only outline user pain points but also identify opportunities for growth, innovation, and profitability.Where to find Kate:* Website* LinkedIn* SubstackInterested in sponsoring the podcast?Interested in sponsoring or advertising on this podcast? I'm always looking to partner with brands and businesses that align with my audience. Reach out to me at nikki@userresearchacademy.com to learn more about sponsorship opportunities!The views and opinions expressed by the guests on this podcast are their own and do not necessarily reflect the views, positions, or policies of the host, the podcast, or any affiliated organizations or sponsors. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit userresearchacademy.substack.com/subscribe

Lella Vignelli's impactful contributions to product and interior design take center stage in this episode, with guest Giorgia Lupi, data visualization pioneer and Pentagram partner, and returning guest Rachel Gogel._______This show is powered by Nice PeopleJoin this podcast and the Patreon community: patreon.com/womendesignersyoushouldknowHave a 1:1 mentor call with Amber Asay: intro.co/amberasay Sources:Designed by: Lella Vignelli by Massimo Vignelli (Rochester Institute of Technology) About LellaYou've likely heard of Massimo Vignelli, the renowned designer behind iconic works like the New York City Subway map, but did you know that behind many of those projects was an equally brilliant mind? Lella Vignelli—Massimo's wife and design partner—was a powerhouse in her own right. With a background in architecture, she seamlessly blended elegance and functionality in everything from interior spaces to product design. Her meticulous attention to detail was the driving force behind many of their best-known works, including the timeless Handkerchief Chair and the stunning interiors of Saint Peter's Church in New York.Lella was more than just Massimo's collaborator—she was a visionary who believed in creating design that was truly timeless, free of trends and fads. Yet, despite her immense contributions, Lella's name often remained in the background. So, why is her story so often overshadowed? And how did she quietly reshape modern design?Tune in to this episode to hear the incredible legacy of Lella Vignelli—a designer whose work deserves to be front and center. About GiorgiaGiorgia's Books:This is Me and Only MeObserve Collect Draw!: A Visual JournalDear Data: A Friendship in 52 Weeks of PostcardsGiorgia Lupi is an Italian information designer, a partner at design firm Pentagram, and co-founder of research and design firm Accurat. She is a co-author of Dear Data, a collection of hand drawn data visualizations, along with information designer Stefanie Posavec. Her work is also part of the permanent collection at the Museum of Modern Art.In 2011, Lupi co-founded research and design firm Accurat, that combines design and data to create data visualizations, interfaces, and tools. Among their clients are Google, IBM, Bill & Melinda Gates Foundation, Starbucks, United Nations, the World Economic Forum and the Museum of Modern Art. Lupi's influences for her work come from fascinations by geometrical feel and balance of abstract art compositions.Follow Giorgia Lupi on Instagram: @giorgialupiGiorgia Lupi's Website: giorgialupi.com ____View all the visually rich 1-min reels of each woman on IG below:Instagram: Amber AsayInstagram: Women Designers Pod

The Information Design Assurance Red(IDART) methodology is optimized to evaluate system designs and identify vulnerabilities by adopting, in detail, the varying perspectives of a system's most likely adversaries. The results provide system owners with an attacker's-eye view of their system's strengths and weaknesses.IDART can be applied to a diversity of complex networks, systems, and applications, including those that mix cyber technology with industrial machinery or other equipment. The methodology can be used throughout a system's lifecycle but the assessments are less expensive and more beneficial during design and development, when weaknesses can be found and mitigated more easily.Developed at Sandia National Laboratories in the mid-1990s and updated frequently, the IDART framework is NIST-recognized and designed for repeatability and measurable results. Atypical assessment includes the following high-level activities:Characterizing the target system and its architectureIdentifying nightmare consequencesAnalyzing the system for security strengths and weaknessesIdentifying potential vulnerabilities that could lead to nightmare consequencesDocumenting results and providing prioritized mitigation strategiesIDART assessors think like adversaries. To do this, they first develop a range of categorical profiles or"models" of a system's most likely attackers. Factors include an adversary's specific capabilities (i.e., domain knowledge, access, resources) as well as intangibles such as motivation and risk tolerance. The assessment team then uses this adversarial lens to measure the risks posed by system weaknesses and to prioritize mitigations.For efficiency and thoroughness, IDART relies on a free exchange of information. System personnel share documentation and participate in discussions that help assessors efficiently find as many attack paths as possible. In turn, the IDART team is transparent in conducting its assessment activities, giving system owners greater confidence in the work and the resulting analysis.All of these traits combine to make IDART a highly flexible tool. The methodology helps system owners identify critical vulnerabilities, understand adversary threats, and weigh appropriate strategies for delivering components, systems, and plans that are botheffective and secure. About the speaker: Russel Waymire is a manager at Sandia National Laboratories in the area of Cyber-Physical Security. Mr. Waymire has over 25 years of experience in the design, implementation, testing, reverse engineering, and securing of software and hardware systems in IT and OT environments. Mr. Waymire began his career as a software developer at Honeywell Defense Avionic Systems in Albuquerque New Mexico, where he developed the requirements, design, implementation, and testing of software for a variety of platforms that included the F-15, C-27J, KC-10, C-130, and the C5 aircraft. He then went on to Sandia National Laboratories in Albuquerque New Mexico where he has had an opportunity to work on a wide range of projects including algorithms in combinatorial optimization, software development for mod-sim force-on-force interactions and cognition/AI development, satellite software for operational systems in orbit, cyber vulnerability assessments for various US government agencies, and cyber physical assessments for numerous foreign partners that included physical and cyber upgrades at nuclear power plants and research reactors worldwide. Russel currently uses his experience and insights to lead a team researching innovative ways to protect critical infrastructure, space systems, and other high-consequence operational technologies.

In today's episode, host Tyler Chisholm is joined by Dr. Lauren J. Dwyer, Assistant Professor, Information Design, at Mount Royal University. Lauren explores the critical role of human decision-making while exploring the myriad ways AI is transforming fields like healthcare, computer vision, and language translation. She also unpacks the legal and ethical challenges posed by AI, the portrayal of technology in the media, and the influence of cultural and societal differences. Lauren emphasizes the need for accountability, responsible design, and the importance of fact-checking in today's information-saturated world.This episode is brought to you by clearmotive marketing. When it comes to marketing that truly matters to your business, clearmotive is your go-to partner. With a proven track record of more than 15 years, they understand what makes your business tick. Learn more at https://www.clearmotive.ca and discover how clearmotive can help your marketing thrive.We're on social media! Follow us for episodes you might have missed and key insights on Western Canada directly on your feeds.Instagram: https://www.instagram.com/collisionsyycLinkedIn: https://www.linkedin.com/company/collisions-yycYouTube: https://www.youtube.com/@collisionsyycWebsite: https://www.collisionsyyc.comThank you for tuning into Collisions YYC!Remember to subscribe and follow us on Spotify and Apple Podcasts so you never miss an episode.If you loved the episode, please leave us a 5-star review and share the show with your friends! These things really help us reach more potential fans and share everything that's amazing about Western Canada.We sincerely appreciate your support of our local podcast.Host links:Tyler's website: https://www.tylerchisholm.comTyler's LinkedIn: https://www.linkedin.com/in/tylerchisholmGuest links:Dr. Lauren Dwyer's LinkedIn: https://www.linkedin.com/in/laurenjdwyerMount Royal University's Website: https://www.mtroyal.caMount Royal University's LinkedIn: https://www.linkedin.com/school/mount-royal-universityMount Royal University's Instagram: https://www.instagram.com/mrulifeMount Royal University's Facebook: https://www.facebook.com/MountRoyalUMount Royal University's Twitter: https://www.twitter.com/MountRoyalUMount Royal University's YouTube: https://www.youtube.com/user/MountRoyal4UCollisions YYC is a Tyler Chisholm original production // Brought to you by clearmotive marketing

Q Walker draws a line between circus and UX, shares their experience of being cyber stalked, and unpacks the IA intricacies of emojis. Highlights include: What can designers learn from circus performers? Why did you start researching the information architecture of emojis? Are changes to emojis a form of benevolent censorship? What makes the presentation of the gun emoji interesting? How has embracing your queerness helped you reclaim your bravery? ====== Who is Q Walker? Since late 2023, Q has been the General Manager of The Circus Hub, the centre for circus arts in Wellington, the capital city of New Zealand. Before joining The Circus Hub, Q was an Experience Lead at PaperKite , where they plied their trade of UX strategy and UX research to helping brands like the All Blacks, Volkswagen, The New Zealand Ministry of Health, and Hell Pizza, to better serve their customers. Q's career in design started in the United States at Fidelity Investments in 2012, where they worked as a Communications Design Manager and - among other things - used UX and graphic design skills to create data visualisations, interactive reports and web app interfaces. It was during their time at Fidelity that Q both started and completed a Master of Science in Human Factors in Information Design at Bentley University.  They have also shared their expertise and experiences with audiences at UX New Zealand (more than once) and UXPA's Boston conference. ====== Find Q here: LinkedIn: https://www.linkedin.com/in/q-walker/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

I never expected the word “algorithm” to play such a significant role in life and society. Growing up, I thought an algorithm was something that we would leave to math classes. The last time I took a math class to complete my undergraduate degree requirements. After that, I figured I was done with algorithms. But nope. Algorithms have been thrust back into our lives. We live in an age where not only are we trying to learn the algorithms, but we are trying to beat the algorithms. There are forces largely unknown that are not just determining what we see, but the extent to which others can see us. For those who are trying to make content, post content, and be seen, it can be a major uphill battle. As more and more material gets tossed out into the online world, it is harder and harder to be noticed. There is this pull to become brands, to become products, to be commodities that are recognizable to customers. We gear materials to accomplishing those ends, with hopes that we can become definable in a particular kind of way. But like the tree that falls in the forest, if content is posted online but no one is there to see it, does it make any noise?To help us with the question of what makes content that connects and beating the algorithm, we welcome Tyler Schmoker to the podcast. Tyler has an interesting history in the area of military intelligence through his time in the US Army. From that, he started his own company called Winsly that works with a range of businesses to help them with security, innovation, risk assessment, and business strategy, amongst other things. We talk with Tyler what makes for information that resonates with your audience. We explore how he has used lessons from real tradecraft to crafting social media content. While the term ‘propaganda' now has a negative connotation, at its root it means creating messages that are meant to prompt and elicit certain behaviors. But we can only do that if our message is built to connect to our audience, and they can see it. To do so, we have to apply a programmatic approach, documenting what works and what doesn't, learning lessons, and building a base. We discuss how to use the lessons he learned from his  intelligence work and how he applies that to business clients. We talk about whether “military intelligence” is in fact a contradiction in terms. We look at the ethics of technology and AI, especially when it comes to social media. Specifically, we look at how to leverage these insights to platforms like LinkedIn, and create content and communication that connects. Tyler Schmoker - https://www.linkedin.com/in/tyler-schmoker-76997756/Winsly - https://www.winslyllc.com/Social Media for Security Professionals - https://securityjournalamericas.com/a-social-media-for-security-part-1/

Nicole Lachenmeier and Darjan Hil's new book, Visualizing Complexity: Modular Information Design Handbook, focuses on deconstructing data encodings into fundamental elements to create effective visualizations. They take an exciting and hands-on approach to data visualization design for their own work and how they teach design to others. In this week's episode of the podcast, our conversation highlights Nicole and Darjan's journey in data design and how they stress the importance of deliberate thinking, manual effort, and critical analysis in their design process.While our conversation often focuses on the details of the book, we also take a larger perspective to data visualization and discuss the need to simplify data for better comprehension through hands-on visualization workshops and the significance of selecting appropriate charts. We explore the complexity of chart selection and focus on breaking down elements of charts and graphs for better design. Nicole and Darjan talk about their collaborative process of writing a book that effectively integrates visuals and text along with the challenges they encountered and the positive feedback they've received.➡️ Check out more links, notes, transcript, and more at the PolicyViz website.Topics Discussed Authors' Journey in Data Design. Nicole and Darjan share their extensive experiences in the field and their emphasis on deliberate thinking, manual effort, and critical analysis as pillars of the design process. Understanding Basic Visualizations. We discuss the importance of mastering fundamental visualization techniques and using manual sketching as a vital tool for improving design skills and fostering creativity. Selecting Appropriate Charts. We talk about the complexities inherent in choosing the right chart for your data and how their approach can help you break down chart elements into elementary pieces Book Creation and Integration. The authors share their collaborative process of merging visuals and text in their new book

Welcome to another episode of Short-Term Rental Success! This week, we dive into the topic of "Handling Neighbors of your STR". In this discussion, we'll cover how to make friends with the locals and effectively add them to your team! When that proves to be impossible, we'll discuss how to manage that friction so everyone - guests and neighbors, stays happy! Accompanied by our guest, Kim Menapace. Beyond being Dave's significant other, Kim boasts an impressive resume as a best-selling author, real estate investor, co-founder of the 5 Star Co-Host, and a Principal Product Manager at a technology and data analytics firm. With a master's degree from Bentley University in Human Factors in Information Design, Kim brings invaluable expertise to our discussion on this topic.  #HospitalityJourney #VacationExperiences #InspiringStories #PodcastEpisode #HassleFreeRE #VacationHomeOwner #PropertyManagement #HospitalityMindset #LifeJourney #Hospitality #airbnbsuperhost #vrbopremierhost #strtips #airbnb #airbnbsuperhost @5starcohost @kimmenapace @ About your hosts: Will stands as the leading Short-Term Rental Real Estate Agent in New England, licensed in ME, NH, and VT. In addition to selling, he owns a small portfolio of STRs. (www.willvanwickler.com) Dave serves as the CEO of the 5 Star Co-Host, an Airbnb management and consulting company. He has extensive experience, hosting thousands of stays on Airbnb. His firsthand knowledge and expertise have assisted numerous operators in replicating his success! (https://5strcohost.com/) Instagram: @wvwickler @dave_menapace     @kimmenapace  @5starcohost --- Support this podcast: https://podcasters.spotify.com/pod/show/hasslefreere/support

Happy New Year and welcome back to the PolicyViz Podcast! In this first episode of 2024, I welcome welcome Sheila Pontis and Michael Babwahsingh, authors of the new book Information Design Unbound. They delve into the heart of information design, sharing their experiences in creating a pivotal resource for both students and professionals. This episode is a must-listen for anyone interested in the ever-evolving world of design thinking and information conveyance.Topics Discussed Origins of “Information Design Unbound”: Sheila and Michael discuss their drive to pen a comprehensive guide in the field of information design, recognizing the gap in educational resources for this burgeoning discipline. Collaborative Challenges: The duo sheds light on the difficulties they faced while integrating varied viewpoints and adhering to publishing constraints and deadlines. Educational Resource: With over 400 images and contributions from more than 65 experts, the book is a treasure trove of knowledge, featuring exercises and activities aimed at both new learners and seasoned practitioners. Design Education for Non-Designers: The authors emphasize the importance of teaching design and information design to students without a formal background in design, tailoring approaches based on the students' areas of study. Professional Team Dynamics: An exploration into the various team structures within the field of information design and how they collaborate to address complex issues. Evolution of Design Thinking: A shift from creating traditional design artifacts to solving complex systems and wicked problems is discussed, marking the advancement in design methodologies. Cultural Sensitivity in Design: The conversation highlights the crucial role of context, audience, and cultural differences when employing icons and other design elements, acknowledging that design solutions are not universally applicable.➡️ Check out more links, notes, transcript, and more at the PolicyViz website.Sponsor: Whisper TranscribeWhisper Transcribeis a transcription game-changer! It turns a three-hour video into accurate, well-punctuated text in just 8 minutes, saving hours of work. Not only does it transcribe audio and video, but the underlying AI model will generate sample summaries, social media content, bullet points, and more. Check it out!

In this episode, Christian Lunger talks to Sheila Pontis and Michael Babwahsingh, authors of Information Design Unbound: Key Concepts and Skills for Making Sense in a Changing World (Bloomsbury, 2023).What prompted them to write this book? Why did they choose the traditional book format? What are the criteria for doing the work of information designers well? How do they teach information design?Michael Babwahsingh is an information designer and partner at Sense Information Design. His work focuses on information design in the broadest sense: helping people make sense of their world in order to solve problems, uncover opportunities, and achieve their goals. Sheila Pontis, PhD is an information designer, researcher, educator, and partner at Sense Information Design. With more than 20 years in higher education, her courses and research blend information design, cognitive science, and field research with creative thinking to help people reconnect with their imagination, envision new realities, and feel empowered to lead change — in their own lives and in society. Enjoy listening to the podcast and reading the books. Reading tips Information Design Unbound book website Bloomsbury site to order Information Design Unbound sheilapontis.com Making Sense of Field Research: A Practical Guide for Information Designers, Sheila Pontis, (Routledge, 2018) Communicating Knowledge Visually: Will Burtin's Scientific Approach to Information Design, R. Roger Remington, Sheila Pontis (RIT Press, 2021).

Y'all!  We're back!  Thank you for hanging in there with us!  https://sites.google.com/site/eastern401/https://youtu.be/ABQaTJvvQy0?si=nBmuoTlze9YxWC8-patreon https://patreon.com/theloreofthesouth?email- loreofthesouth@gmail.comCitations.cls-1{fill:#333;}                          Benjamin. (n.d.). 30 of the craziest aviation facts!. Information Design. https://www.id1.de/2020/09/30/the-ultimate-source-for-crazy-aviation-facts/#:~:text=The%20average%20cruising%20altitude%20of,earth%27s%20surface%20and%20outer%20space.&text=One%20of%20my%20favorite%20aviation,never%20been%20on%20a%20flight. Hardiman, J., & Green, P. (2022, December 14). Ghosts on a plane? the story of Eastern Air Lines flight 401. Simple Flying. https://simpleflying.com/ghosts-on-a-plane-eastern-air-lines-flight-401/ Magazine, S. (2019, September 25). Bronze age baby bottles reveal how some ancient infants were fed. Smithsonian.com. https://www.smithsonianmag.com/science-nature/bronze-age-baby-bottles-reveal-how-ancient-infants-were-fed-180973210/?fbclid=IwAR1Hu8uTOIj5p8-3Yil3MHmfpByPnd6Oe5okqYVRUcV-AlTzlMyQFwcfTco Official Eastern Air Lines flight 401 - history, photos, survivors and tribute. Official Eastern Air Lines Flight 401 - History, Photos, Survivors and Tribute. (n.d.). https://sites.google.com/site/eastern401/ Wikimedia Foundation. (2023, July 18). Eastern Air Lines flight 401. Wikipedia. https://en.wikipedia.org/wiki/Eastern_Air_Lines_Flight_401 Support the show

Good health is one of the things that we value as most important in our lives. When other tragedies strike, people often will remark that at least they have their health. And even when all other things are going well, being in poor health (even momentarily with a minor illness) can completely through us out of balance. But despite the importance of  our health, our relation to and understanding of our health can be pretty limited. Healthcare literacy and patient literacy continues to be a challenge for most people. And there can be a lot to understand and keep up with giving that healthcare information continues to change as new things emerge (like pandemics), new discoveries are made, and new products are marketed.So the challenge becomes how do we communicate healthcare information to help providers, patients, and caregivers in their efforts to achieve better healthcare outcomes.Today's guest on Experience by Design to help us address these questions is Kristie Kuhl, Global Managing Director of Health and Wellness at the Zeno Group. Kristie began her career as an attorney, but before that majored in art history. We discuss how her beginnings as an art history major helped her understand the complexities and nuances of meaning. She channels this understanding to think about how people receive messages and information, recognizing the importance of meeting them where they are. Her legal background ironically helped understand the need to have clear representation of meaning and the need to communicate in ways that people understand. And her concern for people and desire for positive health outcomes has helped to bring both of her worlds together at the Zeno Group.We talk about her journey into the world of healthcare communication and what she has learned in the process. We explore how diagnosis is an emotional moment, and that healthcare products are often ones that no one really wants to buy.  We talk about the need to stylize communication for different communities, cultures, and generations. Finally we talk about the importance of communication training for people who have knowledge, and how to connect content to an audience's humanity. 

Over the last 20 years, Rajeev has worked in a variety of roles spanning software engineering, sales, marketing, and most recently in the field of user experience. From 2013 onwards, he has focused his efforts on the growing field of UX, helping organizations of all sizes creatively solve complex problems in the digital space. He received his B.S. in Computer Science from Georgetown University and his M.S. in Human Factors in Information Design from Bentley University. He also teaches UX Design at Georgetown University in their Design Management Masters Program and has his own company Shift UX that helps new designers and researchers break into the field of UX by understanding the foundations of the field and guiding them toward a customized portfolio that gets them noticed in the job market. If he's not doing any one of the things above, he stays busy with his wife, 2 kids, and 2 dogs, and tries to enjoy movie nights once a week! Ramblings of a Designer podcast is a monthly design news and discussion podcast hosted by Laszlo Lazuer and Terri Rodriguez-Hong (@flaxenink, insta: flaxenink.design). Facebook:https://www.facebook.com/Ramblings-of-a-Designer-Podcast-2347296798835079/ Send us feedback! ramblingsofadesignerpod@gmail.com, Support us on Patreon! patreon.com/ramblingsofadesigner

At this turbulent, often terrifying time, we urgently need to understand what is happening in our world, and what the consequences will be. How can design help us to do so? In this episode of Design Emergency, Paola Antonelli talks with Federica Fragapane, the Italian information designer who is at the forefront of using data visualization, which involves analysing huge quantities of complex data and interpreting it in digital imagery, to expose the damage caused by human rights abuses, climate crimes and other threats.Federica explains the importance of visualizing contentious social, political and ecological issues: from the murder of climate activists in Brazil, to police brutality against women's rights campaigners in Iran. She also stresses the need to do so accurately and persuasively, in order to ensure that they will engage as many people as possible, and will be memorable and meaningful to them. By doing so, Federica uses design as an activist tool to expose the truth about the causes and impact of abuses of power in the hope of preventing repetitions.Thank you for listening. You'll find images of the projects Federica describes on our Instagram grid @design.emergency. And you can tune into this episode of Design Emergency and the others on Apple, Spotify, Amazon and other podcast platforms. Please join us for future episodes when we'll interview other global design leaders who, like Federica, are helping to build a better future.Design Emergency is supported by a grant from the Graham Foundation for Advanced Studies in the Fine Arts. Hosted on Acast. See acast.com/privacy for more information.

This week's guest on Cleaning Up is Matt Ferrell. Matt is host of the hugely popular Undecided YouTube channel and the podcast Still to be Determined, both of which explore the impact of smart and sustainable technologies on our daily lives.Matt and Michael discuss how they came to focus on the net-zero transition from different starting points, why hydrogen is so divisive, the joys and perils of going net-zero at home, and share their predictions for the coming years in the energy sector.Make sure you like, subscribe, and share Cleaning Up. We're growing fast on LinkedIn, and we'd love for you tell your professional network about us: https://www.linkedin.com/company/cleaning-up-with-michael-liebreich/ You can find everything you need to keep up with Cleaning Up here: https://linktr.ee/mlcleaningup Links and Related Episodes Explore Undecided on YouTube here: https://www.youtube.com/@UndecidedMF/videos Listen to Still To Be Determined here: https://stilltbd.fm/ During the conversation, Michael cites his piece from 2018, Two Business Cycles to Prepare for A Low-Carbon World: https://about.bnef.com/blog/liebreich-two-business-cycles-prepare-low-carbon-world/ Guest Bio Matt is UI/UX designer and Creative Director with over 15 years of management experience. Matt started Undecided with Matt Ferrell in 2018 and has since amassed over a million subscribers for his videos on EVs, solar panels, renewable energy and smart home technology, and the ways in which they are set to impact the lives of consumers. Matt was Senior Creative Director at GSN from 2015-2018, where he was creative lead on one of the world's top skill-gaming web and mobile platforms, WorldWinner. Matt holds a BA in English – Communication and Information Design from Nazareth College and an MA in Media Arts from Emerson College.  

This episode of Grow With Us features Eric James Stephens, entrepreneur and PhD in Rhetoric, Communication, and Information Design. Eric is a passionate and dedicated educator committed to creating a technology solution to the ever-growing demands of professors/teachers/lecturers. In his research and experience in teaching, countless hours of educators' time can be spent on teaching, or re-teaching, subject matter that is outside their purview or speciality, which ultimately limits the opportunity to provide valuable feedback to students who are eager to learn from subject matter experts. In this episode, Eric and Evan discuss artificial intelligence's role in higher education, Eric's Builders and Backer's project called Project Rhizome where students can submit college's essays for a chance to win $500, and how the Tulsa entrepreneurial community is supporting Eric's vision and journey to create a technology solution. LinkedIn: https://www.linkedin.com/mwlite/in/ericjstephensTikTok: @translate.academiaWebsite: www.ProjectRhizome.comIf you are interested in looking at our open career opportunities, don't forget to check out our career website: https://careers.intulsa.com/landing-page

Bio Jeff helps organizations build better products and executives build the cultures that build better products. He is the co-author of the award-winning book Lean UX (now in it's 3rd edition) and the Harvard Business Review Press book Sense & Respond. Starting off as a software designer, Jeff now works as a coach, consultant and keynote speaker helping companies bridge the gaps between business agility, digital transformation, product management and human-centred design. His most recent book, Forever Employable, was published in June 2020. Social Media ·         LinkedIn ·         Jeff Gothelf - coaching, consulting, training & keynotes ·         OKR-book.com ·         Twitter ·         Instagram ·         Jeff Gothelf - YouTube    Interview Highlights 04:50 Early career 16:00 Thought leadership 19:10 Outsource the work you hate, it shows 23:00 Defining a product 24:35 Product Managers as navigators of uncertainty 28:15 Succeeding as a Product Manager 37:25 Strategy, vision and mission 42:00 OKRs 48:00 Leading and lagging indicators 54:10 Do less, more often    Books and resources ·         Forever Employable - how to stop looking for work - Jeff Gothelf      ·         Best product management books - Lean UX, Sense & Respond... (jeffgothelf.com) ·         Lean vs. Agile vs. Design Thinking: What You Really Need to Know to Build High-Performing Digital Product Teams: Gothelf, Jeff ·         Sense and Respond: How Successful Organizations Listen to Customers and Create New Products Continuously: Gothelf, Jeff, Seiden, Josh ·         The role of a Product Manager: Product Managers are Navigators of Uncertainty https://jeffgothelf.com/blog/product-managers-navigate-uncertainty/ ·         Information Architecture, Louis Rosenfeld, Peter Morville, Jorge Arango ·         The Lean Startup | The Movement That Is Transforming How New Products Are Built And Launched ·         Build: An Unorthodox Guide to Making Things Worth Making, Tony Fadell ·         The Creative Act: A Way of Being: Rubin, Rick Episode Transcript Ula Ojiaku Hello and welcome to the Agile Innovation Leaders podcast. I'm Ula Ojiaku. On this podcast I speak with world-class leaders and doers about themselves and a variety of topics spanning Agile, Lean Innovation, Business, Leadership and much more – with actionable takeaways for you the listener. So I have with me the legend, Jeff Gothelf, who is an entrepreneur, keynote speaker, highly sought after keynote speaker I must add, coach and much more. So Jeff, really honoured to have you on the Agile Innovation Leaders Podcast, thank you. Jeff Gothelf It's my pleasure, Ula, thanks so much for having me. I'm thrilled to be here. Ula Ojiaku Oh, good. Well, I usually start with a question for my guests to find out more about themselves as individuals. And during our pre-recording session, you mentioned something that was intriguing to me, that you actually played piano and you were part of a touring musical band, could you tell us about that? Jeff Gothelf Absolutely. I've played piano my whole life, my dad plays piano, there was always a piano in the house, and I had pretty big rockstar dreams as I was a kid growing up. It's really all I wanted to do. I can remember in high school everybody's like, what are you going to go to college for? I was like, I'm going to be a rockstar, figure that out. And, you know, I played in bands in high school, I played in bands in college, and towards the end of college I started playing in a couple of relatively serious bands, serious in the sense that they were decent bands, in my opinion. They were touring bands and they, you know, they made enough money to sustain themselves. They weren't jobs, they didn't sustain us as individuals, but they sustained the band system. And it's fascinating because, you know, at the time I was 19 and 20, I did this really until just about the time I met my wife, which, I was 25. And so I did it until about, I was about 25, and, you know, in hindsight you don't see it when you're in it, especially if you've never really done anything else. I'd always had jobs, but the jobs were always, you know, I delivered newspapers and I made sandwiches and I was a, you know, worked for a moving company, whatever, right? But in hindsight now it's clear to me that I was being entrepreneurial. In those days, the bands, each of them, especially the touring bands, were startups, you know, it's a bunch of folks getting together with a crazy idea, thinking that everyone in the world will love it, it's going to change the world, and doing everything they can and putting everything into helping folks realise that, and building that vision and, and executing on it. And, you know, scraping by and hacking things together and hustling and doing what you can to build a successful, in this case it was a musical group, but it was essentially a startup. And these days, not only do I look back fondly on those days and all those, all those guys that I played music with are my best friends to this day, we still talk almost every day, but I learned so many skills about being entrepreneurial, about experimenting, about learning, about failure, about iteration, about, you know, what's good, what's good enough, when do you call it quits, that's a really tough thing to do, you know, letting something go that you love is really difficult. And I know now, you know, 20 years later, that so much of that experience figures into my day-to-day work today. You know, even to this day, like if I get a new speech to give, if I get, a new client or a new, you know, assignment, I call them gigs. You know, I got a new speaking gig, I got a new consulting gig, I got a new coaching gig, that type of thing. It's impossible to remove that. And it's, it's amazing to me really, because at the time, you know, I could not have told you what I just said to you and, but in hindsight it's super clear to me what I was doing and what I was learning because I've put it to use over and over and over again in my life. Ula Ojiaku That's fascinating. It reminds me of what one of my mentors said to me, and he said, whenever you are given an opportunity to learn versus, you know, get more money doing what you already know, always choose to learn because there's no wasted knowledge. So it's more of tying it back to your days that, you know, as a musician, as a part of a touring band, you were learning and you're now using those transferrable skills, right? Jeff Gothelf Yes. Ula Ojiaku And would you, well, I don't play any instruments, but I used to be part of, you know, different choirs and my daughter also now does that, you know, kind of sings. But there are times when, you know, things would go wrong and you're finding yourself having to improvise so that the audience wouldn't know, okay, this isn't part of the script. Would you say that has also played a part in your experience as a band member did such? Jeff Gothelf I mean, the thing that comes immediately to mind is just comfort on a stage, right? Comfort in front of people and being able, you know, being comfortable in front of a room and performing to some extent or another. I think that that's, that came from that, the ability to, you know, hide or improvise, mistakes that happened. You know, I remember I was, we did this as a band all the time, and nobody ever knew really, unless they knew a particular song of ours very, very well. And you know, some things like that happen all the time when you're, giving a speech or teaching a class or whatever it is. I mean, I remember giving a speech in Budapest one time at Craft Conference in front of 2000 people, and the screen kept going out, my slides are up there in front of, and they kept flickering and, and going out. And it was just a question of, you know, what do you do? Do you just sort of collapse and be like, well, the slides are gone, I can't do anything, or do you keep going? And I think a lot of that drive and that ability to land on my feet in those situations came from being in that band and putting on so many shows. Ula Ojiaku And I'll say it helps that you knew your content as well, because if you had just read it 10 minutes before and you got on the stage, then it would be a different thing. Jeff Gothelf It would not have gone well. Ula Ojiaku Yes. Okay, now I understand you have a BA in Mass Communication and you also went on to do a Masters in Human Factors in Information Design, and in your previous life you used to be a software designer. Jeff Gothelf Correct. Ula Ojiaku How did the winding road go from band member, you know, through the academics, to Jeff we know today, I mean from software designer to now. Jeff Gothelf Yeah, it's interesting, it's a great question. The, look, the rockstar thing didn't work out, you know, there's a thousand reasons, but I think the bottom line is we just weren't good enough, that's, that's probably where it netted out, but… Ula Ojiaku  And you were getting married, you said you met your wife. Jeff Gothelf I was getting married, yeah. You know, and having no money doesn't, those two things don't really play well together, you know, and so the band thing was ending and, you know, the web was starting, so we're looking at the late nineties at this point, just to kind of date myself a little bit, we're looking at the late nineties and in the late nineties as the band was, the last band that I was in, was winding down, the internet was coming up and I'd always been prone, you know, to computers and a little bit of computer programming, just very basic stuff, you know, and I started building websites, basic, you know, brochure websites for my band and for other bands, and I taught myself HTML to be able to do that. And then as the band was winding down, web 1.0 was happening and, you know, back in 1999, if you could spell HTML, you could get a job, you know, and I could do a little bit more than that, I did a little bit of graphic design, a little bit of, of HTML, and so I got a job, I got a job because it was easy to get a job back then, they took a lot of risks on people, and we learned on the job and that's what kicked things off, that got me doing web design and shortly thereafter I moved into Information Architecture, which was a brand new term and a brand new field as defined in a book by Lou Rosenfeld and Peter Morville called Information Architecture for the Worldwide Web. And that book really changed my life because it gave me a sense that I, instead of just doing kind of the last step in the process, which was the markup and the design portion, I could move further up the waterfall, if you will, in the website creation process and do a lot of the Information Architecture, and that was great, and that was really, that really spoke to me and having sort of landed in that position, as the web evolved and became more interactive and Information Architecture expanded into, well, more fields showed up in interaction design, UI design, UX design, I expanded my skillset into that world. And then that really began the trajectory of starting to build design teams and then going into product management, eventually launching our own studio, our own firm, and then finally after selling that studio, going out on my own and teaching all this stuff. But that's, that's sort of like how I went from band, to the web and everything, and there's, you know, there's a lot, I skipped a lot of steps there, but that's the story in general. Ula Ojiaku Thanks for that, Jeff, and I think you also told part of your story in your book Forever Employable, How to Stop Looking for Work and Let your Next Job Find You. Since we're already on this topic, could we just delve into that? So you said something in that book about, you know, in your job as a software designer, you know, Information Architect, I can't remember the exact role you had, but you had an aha moment where you felt you, quoting this in my own words, I'm not quoting your book exactly, but you felt like you could always be replaced in that role and you wanted to carve out a niche where you are always in demand. Do you want to tell that story in your words so that I stop butchering it. Jeff Gothelf Yeah, I mean, look, it was interesting, you know, I progressed in my career in the same way that, you know, most people progress in their career, the way that my parents told me the world works, you know, you go to college, you get a job. It took me, and there was a little, you know, band break in there for me, but, you know, I got my first job, and then you work hard for a few years and you get a promotion, and then you, maybe you move to another company and you get a raise and, you know, you just kind of move your way, you climb your way up the corporate ladder. And that's what I did, I did that for a decade and I, you know, I clawed my way up into middle management like everybody does, or like most folks do. And when I turned 35, on the morning, in fact, of my 35th birthday is how the story goes in the book, I kind of woke up in a panic. I was concerned, like you said, that this wasn't going to last. I was going to become more expensive, the number of opportunities available to me as you climb, available to anyone, as you climb the corporate ladder gets smaller and smaller and smaller. Right? Exactly. Right. That's by design, right? You want fewer managers and more people doing the work. And I was genuinely concerned that I was going to run out of, I was going to get fired, I was, there's, I was hiring people at the time and the people that we were hiring were younger than me, they were smarter than me, faster than me, they were better than me, and they cost a lot less than me. And so I was really worried, and I saw this with my friends too, I had friends who were maybe five years older than me who were struggling with this very thing. They were struggling to find a job or stay employed, and stay relevant. And I was terrified. I was terrified I wasn't going to be able to feed my kids, you know, that was the big thing for me. And so I made an explicit decision when I turned 35 that I was going to stop chasing jobs. Like, as the subtitle of the book says, How to Stop Looking for Work and Let Your Next Job Find You, I was going to stop looking for work, and I was going to create a situation where jobs were constantly finding me, where opportunities were finding me, because that way if something happens to my current job, well there's a stream of inbound opportunities available to me. And to kind of cut to the chase here, the way that I decided to do that, and the way that I write about it in the book, is through thought leadership. That's it. Like, that's the, you know, recognised expertise, personal branding, right, becoming somebody who people know and somebody who can help solve specific problems, and that's what I did. And look, it took me years, a lot of years, to really build up my reputation and my profile, and I've done it to an extent, and it's impressive to me today to see how many people are doing it so much faster than me. Now, you can credit it to the tools that's available to them, the nature of conversation online these days that's fundamentally different than it was 10 or 15 years ago, and these folks have just kind of nailed, nailed the system here. But it's thought leadership is what's worked for me to do that. Ula Ojiaku And I'll say, I mean, yes, there are people who might have done it faster than you did, but there is this saying that people are able, if I'm able to see as far as I did, it's because I'm standing on the shoulders of giants. I'm just saying it's credit to you for sharing your experience because it's helping us to know what to do moving forward. Jeff Gothelf Look, and that's, I think that that's the benefit here, right? I think I talk about this in the book, right? About sharing generously, giving back to the community, helping people avoid the mistakes that you made, helping them skip a step. And to me that's, you know, a lot of folks would see that as, well, aren't you enabling the competition? No, I'm helping the community get collectively better. And eventually I hope that if I get to a position of need, the community will help me, that's what I hope. I don't expect it, but that's what I hope happens. Ula Ojiaku So how, how did you go about setting up the systems then? Because you, you got this realisation, oh my gosh, I am going to be, I may be obsolete in my current role faster than I'd rather admit, so you said you now went, you said, okay, you're going to be a thought leader. How did you decide on what area to start from and how did you then go about setting up the systems and the structure you have right now that are helping you? Jeff Gothelf The first thing was really to decide what I wanted to be known for. You know, in the book we call it planting your flag, but it's a question of what is, if I'm going to be a thought leader, if I'm going to build a personal brand of some kind, if I'm going to be known for something, what is that thing? And, and you know, our natural tendency is to go for professional things. What do I know best at work? What do I do best? I'm a Project Manager, a Product Manager, I'm an agile coach, I'm a software developer, I'm a designer, but doesn't have to be professional. Could be personal, right? I told you I play piano and I happen to really love old vintage electric pianos. And I used to have a fairly large collection of vintage electric pianos. I could have built my thought leadership around vintage electric pianos, right, and it's viable to an extent, but the target audience here, so this is where kind of the product management hat comes on, right? The target audience is tiny. It's tiny. Like, even if you took all the keyboard players in the world, right? And, and then all those keyboard players who play vintage electric pianos, which is a subset, and all the people who care about this kind of stuff. I mean, it's still an infinitely smaller audience than say, web design, or product management, or even agile software development or things like that where I ultimately ended up. And so I chose that I wanted to be known for User Experience Design, and more importantly, UX design with Agile, because that's the problem that I was solving at the time, or solving for at the time, and nobody had a really good answer for it when we started solving for it, and that to me felt like an opportunity. And then that was what I, so then I started doubling down on that. And what that meant was starting to write, starting to share generously, speaking at conferences, getting on podcasts, things like that. And really starting to, at the very least, tell the story of the work that we were doing at the time, as I was the Director of UX at TheLadders in New York City at the time, and we were working on a daily basis, on a Sprintly basis, to tackle the challenge of good user experience design and agile together. So that's what I was writing about. And that eventually led to Lean UX, the book. But that's how it all started and that's where the focus was. Ula Ojiaku Okay. And how have you then set up the structure? Do you have a team currently or do you work in a lean manner? Jeff Gothelf So these days there is a system and there is a team. It's interesting, years ago I did a gig in the UK, see I said gig, comes out naturally like I told you. I did a gig in the UK for rentalcars.com in Manchester. And at the time, their Head of Product or Chief Product Officer, was this fascinating woman named Supriya Uchil. And she was a fantastic client. I really enjoyed working with her. And when the gig was over, she emailed me, she said, hey, would you like to hear some feedback about what it's like to work with you? No client has ever done that, by the way, not before, and not since. And I said, absolutely. I would love to get some feedback about what it was like to work with me. And she gave me a bunch of feedback, a lot of the work. And I took a lot of notes and I took a lot of post-it notes. One of those post-it notes has stuck with me for years now. It still sits here on my whiteboard, I still have it here, and it says outsource the work you hate, it shows. Right. And that's what she said to me. And she said, look, it's obvious to me that you hate doing sales. She goes, every time we had to have a sales conversation, you were clearly uncomfortable and not really into it. Right. She was right. I hate doing sales, I really do, and so over the years, as I've built this business, as it's grown, as it's become a, you know, a viable, successful business, you know, business of one per se. I have built a team of outsourced professionals to support a lot of the work that I do today. So, for example, I have a content marketing team. Now that team takes content that I create and they repurpose it across multiple channels, and they help me build, you know, my email newsletter and they help me build my LinkedIn presence and other things like that. It's my content, but they do all of that work. In addition to that, I've outsourced all my accounting. I have a fantastic accountant who works with businesses, only with businesses like mine, and so they understand my business and my way of working, everything's online, everything's digital, and that's super helpful. There is a woman that works for me part-time who basically handles the entire logistics of my business, scheduling, calendaring, travel. And then on top of that, she also handles BusDev and sales for me. And so that, to me, all that does is it removes all the things out of my way that I hate doing, and it leaves me with a tremendous amount of free time to do the things that I love doing, which is content creation and delivery. And that has made the ability to generate that content and distribute that content far more efficient and successful. And I'm super grateful to be able to, you know, to be in a position to be able to do that. And it supports the lifestyle that I'm trying to create and it allows me to, again, to focus on the things that I truly enjoy doing. Ula Ojiaku Thanks for sharing that, that's really insightful. Now, going back to something you said earlier about putting on your Product Management hat, there are some people in the audience who might be wondering, okay, what would you define a product as? Is it always something tangible or could we expand that word to mean anything that someone consumes, which might also be intangible, for example, going to a show, would a show be called a product? Jeff Gothelf That's a great question. The simplest definition that I've used and that I like for product is the way an organisation delivers and captures value. To me, that's a product. Now, that product could be a service, right? And I don't want to open up that can of worms. So if you're a band and you deliver a show, you cap you. that's how you deliver value. And if you capture value, like you sell tickets to that show, and merchandise, and maybe streaming revenue, then your product is the music and the show. So, yeah, absolutely, right, that's the way that you capture value. And so to me that's the simplest definition, the way an organisation delivers and captures value. Ula Ojiaku Thanks for that definition, and this leads me to my next question, which is, so how does it relate to the discipline of product management? What does a Product Manager do then? Jeff Gothelf I believe that Product Managers are navigators of uncertainty. So a Product Manager's job is to take an idea, right, or, you know, the way an organisation delivers value, and to take it from concept, to market, to successful business. Now, the challenge with that is that we live in a continuously changing world. The pace of that change is increasingly faster, and this idea that you can confidently predict exactly what to do, how to do it, when to do it, and be right all the time is false. There's just too much change in the world. I mean, think back three years ago, right? The world was radically different three years ago than it is today. Radically different from 10 years ago, we could, we could not have predicted the things. I mean, I started my job at TheLadders in New York City, I talk about this, in October of 2008. Everything was going great in October, in the early part of October 2008. Right, we had a roadmap, we had plans, you know, in three weeks after I started my brand new job as Director of User Experience, Lehman Brothers melts down, and the financial crisis ensues, right, and we, you know, we're a job market site and all of a sudden the whole ecosystem's upside down. And so, and so I believe that the Product Manager is a navigator of uncertainty. They take a specific set of skills, a specific set of qualities, like curiosity and humility, and they build a process for de-risking the product idea and maximizing its chances for success. That's what I believe Product Managers do at a very high level. How that manifests will vary from Google, to Bank of America, to Boeing, to whatever, to, you know, I'm thinking, I'm trying to think of something like Cisco, the food service people or whatever, right? Like every organisation is going to do Product Management differently for a variety of reasons. You know, domain, industry context, corporate politics, blah, blah, blah, you know, technology stack, whatever. But at the end of the day, I think if you're looking at sort of fundamentally what a Product Manager does is they help a team navigate the uncertainty of product development. That's their job. Ula Ojiaku I dare say that even within a sector, even an industry, the way it's carried out could also vary from company to company, would you? Jeff Gothelf A hundred percent, yeah, I mean, a hundred percent. I mean, it's absolutely true. And so I think to say like, oh, I did Product Management at Google, so I'm a great Product Manager. Well, you might have been a great Product Manager at Google, congratulations, right? Does that mean that you're going to be a great Product Manager at, you know, Barclays, I don't know. You're going to bring that skillset to bear in a completely different environment, in a completely different industry. So I think if you've got the fundamentals in place, you'll do great. But trying to sort of copy and paste what you did at Google very tactically into a different environment, I don't think it's going to work. I mean, happy to be proven wrong, but I don't think it's going to work. Ula Ojiaku So what are the fundamentals then that a Product Manager would have that would give them a higher chance of success? You know, transferrable success from one area to one another. Jeff Gothelf I'm going talk about two qualities that are, I believe are fundamental to the success of a Product Manager, and then kind of four things to keep in mind. And I think those are, I think that to me, those are the fundamentals. I think that the two qualities that a Product Manager needs to have is humility and curiosity. I think all successful Product Managers are humble and curious. And those are really two sides of the same coin, let's be honest, okay. There's really, there are two different ways to describe a very similar quality in a person. Now, humility simply means, people misunderstand humility. People think humility is a lack of vision or a lack of conviction or a lack of ideas. Or being a doormat. Yeah, exactly. Yeah, exactly. And it's not, humility simply says that, look, I have, uh, I'm going to use my expertise and my experience to come up with a strong opinion about what we should do. However, in the face of evidence that contradicts my strong opinion, I'm willing to change course. That's humility. That's saying, you know what? I was wrong about this. The evidence proves that I was wrong, so we're going to change course. The curiosity side of the story is the excitement in finding out if you were right or wrong, and to me, those two fundamental qualities of a person make for excellent Product Managers. Somebody who's willing to admit that they were wrong about their strong opinion, and somebody who's excited to find out if they're right or wrong about their strong opinion, and curious to see if maybe there's a better way, right? I think this is a good idea, but there's got to be a better way, no, let's go find it. To me, that makes for excellent Product Managers. So those are the fundamental sort of personality qualities. I think those are really hard to teach. I think you can train people to some extent but, you know, ego's tough and humility challenges the ego a lot. And so do the facts for that matter, facts challenge the ego a lot, the evidence you collect from the market. So then there's that. And I think the four sort of things to keep in mind for excellent sort of transferrable product management are customer centricity, agility, evidence-based decision making, and continuous learning and improvement. So a lot of agile concepts in there, you'll hear sort of a lot of agile concepts. You can argue all of them are agile concepts, although not exactly how all agile is implemented these days, but nevertheless, so customer centricity first and foremost, right? As a curious and humble Product Manager, your primary focus is making the customer successful, not shipping features, making the customer successful. That means understanding the customer, understanding the problem that you're solving for them, understanding what's getting in their way, understanding what they're doing today, understanding how the competition is solving this problem for people, understanding technology and how you might apply it to better solve this problem, understanding where the market is going so that you get ahead of it, you don't get caught behind, right? But it's all about understanding the customer. What are customers looking for? What are they trying to achieve? What's getting in their way? And really knowing them, not just quantitatively, but qualitatively, meeting them, talking to them, having regular conversations. To me, that's the first sort of key quality of a successful Product Manager. The second is agility, and that stems directly from those qualities of humility and curiosity. Agility is the ability to change course, it's the willingness to change course. It's the flexibility to say, you know, we started going down this path and I know we've spent a couple of Sprints heading down this path, but it doesn't make sense anymore, and so we're going to change course. And yeah, we burned two Sprints on this and that sucks, and I'm sorry, but we didn't burn two months on it, we didn't burn six months on it, right. And so we're going to shift to something more successful because of what we've learned in the past. And that brings me to the third point, which is evidence-based decision making. So those course corrections are being made based on data that you're gathering from the market, qualitative data, quantitative data that lets you know that, yeah, this is a good path to go down. Or, you know what, we really need to pivot here or to completely change course into something else, but you're making decisions based on data and not just opinion. And then finally, this continuous learning and improvement. This, again, this is that curiosity that says, we did a good job, we solved the problem, the product's successful, great. How do we make it better? How do we keep learning whether or not this still makes sense? Right? To me, that's what makes for successful Product Managers, right? Those multiple focus areas and two core qualities of humility and curiosity. I think that's what makes for good Product Managers. Ula Ojiaku That's awesome, thank you for that. And would you have, I mean you do, in your books, you've shared lots of war stories where you know, you had experience with product management or product leadership and to the audience, I'll say read the books, but is there any example maybe that comes to mind of someone who was a Product Manager that, you don't have to name names, you don't have to share like details, but that kind of brought to life all these personal qualities and focus areas and how that affected the work? Jeff Gothelf I mean, look, I've worked with a ton of remarkable folks over the years. I think I started really meeting folks who were working this way when I met folks like Janice Fraser who, in fact came up with the phrase ‘strong opinions, loosely held', which is exactly what I was just describing a few minutes ago. Janice has built multiple businesses and has really helped pioneer these ideas into sort of the mainstream. And I've seen her repeatedly do this. Eric Ries, you know, with The Lean Startup, really brought a lot of these ideas to light in a very easy to digest way, hence the success of his work in the past, and he lived this stuff in the businesses that he's built over the years. I had a colleague and co-worker and co-founder in a business named Giff Constable. Most recently, Giff was the Chief Product Officer at Meetup, but he's been a serial entrepreneur his whole life. Giff really embodied these ideas, like he's a smart guy, tons of experience, really great ideas, but he would test them all, and if he didn't get evidence that convinced him that they were right, he was willing to change course. And I learned a ton from working with him and building businesses with him. And it was inspirational because in many ways, you know, I appreciated his ruthlessness. You know, we all, it's hard, you know, this is personal stuff, this is my idea, all my ideas are great, I love my ideas, right. And he loved his ideas, but he was very, very good at separating emotion and evidence. And I really learned a ton from him as well. So those are three folks that kind of come to mind immediately. Ula Ojiaku Thanks for that, it reminds me in terms of what you said about Giff being ruthless, I think is a term in journalism to “kill your darlings” because you could write an article or, you know, write your first draft and you're so in love with it, but by the time the editor brings out their red pen or something and starts striking it out, you have to separate emotion from the love. Jeff Gothelf That's exactly right, kill your darlings is the reality of this, of good product management. It's, you know, if the data doesn't prove it, and the data we're looking for is changes, meaningful, positive changes in the behaviour of the customers that we're serving. And if the data doesn't show it, then no matter how brilliant this idea was, how much you love it or how much you thought it was just revolutionary, it doesn't make sense to continue to invest in it, we've got to find, figure out a different way. Ula Ojiaku That's awesome. I'd love to get to your take on the terms, you know, vision and strategy. How would you define these terms would be my first question, and my second question, and I'm happy to, you know, share this again, is how would you then tie this to, you know, for example, product development? How would they, how should they influence product development? Jeff Gothelf Yeah, so look, a couple things. There are, I'm not going to lie to you, you know, I struggle a little bit with, you know, vision and mission. Strategy is clear to me, but differentiating between vision and mission, some will say a vision is like what will the world look like in five years or something like that? Or if you're successful, what changes will you see in the world? That type of thing. Whereas a vision is sort of like the big motivational, like what was it for Google? Cataloguing all the world's data, that was their vision. Right? Ula Ojiaku Can I give you my own take? So my understanding mission is more like, okay, what do we stand for? We're going to save the world? And vision is like, okay, in this amount of time, you know, this is how we're saving the world. So it's kind of a picture from the future, say if we travel five years into the future and we see our customers, what are, how are they behaving? You know, what exactly does the world look like for us? While mission tends to remain constant. That's my understanding anyway. Jeff Gothelf Okay. Yeah. And so to me, look, it's directional, right? In the sense of like, we are, you know, we're going to make sure everyone is clean drinking water, like clean drinking water for everybody, right? That's our, is that our mission or our vision? I don't know. But like, or maybe that, maybe that's the mission and the vision is, you know, a world where no one's thirsty. To me, those are like you, I think you need that in the sense that like, you need to know sort of at a high level what problem is the company solving for in the world? I think that's important, right? Because I think that inevitably there are going to be initiatives that seem to stray from that. At the very least, you can point and say, look, is it our mission to bring clean drinking water to everybody in the world? And why are we like investing in a sports website? Right, doesn't make any sense. So at the very least, it gives us that perspective. Strategy, however, and I think strategy is really, really, really important. Strategy is super important for aligning the organisation so that everybody is pulling in the same direction, so that everybody is clear on what the short term goals are for the organisation and it gives people, if done correctly, it gives people the freedom to experiment and learn to figure out the best ways to achieve the strategy, because I do believe that strategy is a hypothesis. Our hypothesis is that we want to expand into the North American market in 2024. Okay, great, let's figure out all kinds of ways where we might start to build some market share in North America in 2024. Right. And to me, I think that that is the true benefit of strategy. I think that it can also be misused, at least, for alignment, that's very specific. Our strategy is, you know, North American market share and we're going to do it this way. And you can get very prescriptive with that. Now everybody's aligned, everybody knows what we're doing, but it doesn't allow for the flexibility and that push and pull that ultimately reveals a better way to do something or is more creative or more innovative. And so I think strategy is key. It's key to articulate it clearly and simply, it's key to disseminate it clearly and simply across the organisation. And I think no team in the organisation should have their project approved if they can't clearly state how they believe this might help achieve the strategy. That's what I believe. Ula Ojiaku And on that note, so you said no project or team should have their initiative approved unless they can show how it helps move the needle towards the desired strategy, the direction of travel, the organisation, I suppose that's what you mean, the organisation's direction of travel or what they want to achieve. Now how, because one of the shiny new objects, or, well, not an object per se, but more like a buzzword is OKRs, objectives and key results. So how can we use that? Or, let's say, can it be used to help with tying strategy with the work that, you know, the lower levels of the organisation might be doing? Jeff Gothelf I think it's critical to be able to tie the pieces together. Now, I don't expect an individual contributor necessarily to be able to do that, but certainly their manager can say, hey team, we're working on this very tactical thing because it's a component of these five other tactical things that when you put them together, they roll up and they achieve this much more meaningful thing together. Right, and so I, again, I think that there needs to be a clear, and it's rare, look, let's be honest, right? Everyone in the organisation needs to understand what the strategic focus is for the next six months, six to 12 months. Okay. And again, if you can't speak directly to why you're working on the thing that you're working on, then your boss should be able to answer that question for you. Ula Ojiaku So it's really about, what I'm hearing you say is that there needs to be a strategic focus for an organisation at least that looks ahead six to 12 months into the future to say, okay, this is what we're going to be doing. And for teams, they have to find a way of articulating how they are contributing to that strategic focus, to the fulfilment of that strategic focus. Now, how can OKRs be used? I know you said, okay, individual contributors may not necessarily use that, but in the situations where you feel they apply, how could they be, and by they, I mean OKRs, objectives and key results, how could this format help? Jeff Gothelf OKRs to me, are the key to bringing this alignment. So if there's a clear strategy. Without a clear strategy, the OKRs don't help, okay. But if there's a clear strategy and we've set success criteria for that strategy, for that strategic hypothesis, then, or we can start to say, okay, great. We are, our strategic focus for 2024 is North American expansion, we'll know we've achieved it when, you know, we've got 10% market share, this much revenue and a, you know, new customer referral rate of 20%, something like that. Right. All of a sudden, the organisation knows what it's targeting, not only what the strategic focus is, but the actual behaviour change that we're looking for. So fundamentally, every team in the organisation can then start to say, okay, we work on X, and X is a leading indicator of Y and Y is a leading indicator of market share. Okay. So the objective, while it should be local to the team, as well as the key results, they function as leading indicators for the strategic goal, right? So let's try to make an example on the fly, right? So we're talking about North American expansion in 2024. Let's assume that we are in the, you know, online furniture business, something along those lines, right? And so if, maybe you work on a merchandising team, right? And so there, in order to do proper merchandising, you need access to specific suppliers, right? And so there is a team that does supplier and vendor relations. Right. That team understands that for the merchandising team to be successful, they've got to build these relationships with these vendors. So their OKR is going to be about building those relationships, right? Those relationships in turn allow the proper merchandising to take place, which then allows for the proper, you know, for market share to grow in the North American market, for example. So, but that connection can be, you can literally draw it on a board because people understand the strategy. And so objectives and key results become the, sort of the tactical strategic beacons for each of the teams. Each team knows exactly what they're targeting and why, and they understand, in theory, how it might help achieve the overall strategy, which again is a hypothesis, it might be wrong, but at the very least, they've got a shared direction. Ula Ojiaku Thank you for that example. There's something you said about the leading indicators. So I assume that would fall under the key results part, because we'd have the objective which is like the, you know, ambitious statements and then the key results are like, this is what success looks like in terms of achieving that broad statement, the objective. Now, would you, I've read articles from respected thought leaders who say, okay, yes, leading indicators are good, but there also needs to be, you know, the lagging indicators, kind of a balance of, will I say measures, you know, leading, lagging and quality indicators. I don't know if you have any, I mean, I'd love to hear what your view would be on this, because if we're only looking at leading indicators, there might be a temptation to just be short term in our thinking and not also try to measure the lagging indicators, like okay, the actual revenue of the profit that you get versus our likelihood of getting that revenue. Jeff Gothelf Yeah. So look, so short answer is both are important, I think, obviously, and I think both are required. Slightly longer answer is the lagging indicators in an organisation often tend to be the, what we call the impact metrics for the organisation, the high level measures of the health of the business, like you said, revenue, sales, you know, customer satisfaction, etcetera. Right. So yeah, those things need to exist. Typically, they exist at the leadership level, and so then whatever's happening within the teams, tends to function as a leading indicator ultimately to those sort of high level lagging indicators. Right? So we're going to, you know, I've got a team working on email marketing, and they're working on email market opening click rates, right? Those are leading indicators of eventual sales, and those sales are leading indicators of revenue, which is a lagging indicator of the health of the business. And so those, that's,to me, both are needed. Typically the lagging indicators tend to be at the strategic and the leadership level. Ula Ojiaku I read on your blog post that you have another book coming up, whilst we're on the subject of OKRs, and you're going to be, or you are in the process of co-authoring yet another book with your co-author Josh Seiden. Could you tell us about that? Jeff Gothelf Absolutely. So, yeah, so Josh and I have been working and writing together for a long time. We have been talking about outcomes and OKRs together for a long time, and we feel there's an opportunity in the marketplace to build, to write a tactical how-to implementation guide for all, organisations of all size. And that's what we're doing. It doesn't have a title yet, we do have a website at okr-book.com where you can sign up and learn a bit more about it and then kind of be on the mailing list when we do have more info about it. We're writing it right now. To be honest, I've been writing it in public for the last two years on my blog every week at 500 to 700 words at a time. All those just kind of getting those ideas out there and experimenting to see what works and what doesn't and what gets feedback and what doesn't, and that's been super helpful and I expect this to be a popular book, and I expect this to be a very helpful and tactical book for organisations who are going through the process of implementing OKRs and are trying to make them work both as a goal setting framework, but also truly understanding the kinds of changes to ways of working that come after you've implemented OKRs. Agility, or agile ways of working, product discovery, Lean UX, right? Those types of activities as well, to help teams build that evidence-based decision making that we talked about earlier. Ula Ojiaku Awesome. Is there any timeframe or do we just go to your, to the website you mentioned and sign up to get more updates on the book as they unfold? Jeff Gothelf okr-book.com - that's the website? Ula Ojiaku Yes. And when do we expect it to be released? Jeff Gothelf October. Ula Ojiaku This October, awesome. So that would also be in the show notes. Are there any books or materials that you have found yourself gifting or recommending to people that have impacted or shaped the way you think right now? I mean, that is in addition to your, you know, Sense and Respond book, Lean UX. Unfortunately, I don't have the physical copy of the Forever Employable ones and, but yeah, are there other books that you could recommend to us? Jeff Gothelf Yeah, I think so recently I've read Tony Fadell, his book Build, the Tony Fadell of Apple and Nest and various other fame, Build is a really good book and really interesting insight as to how he works and builds products, and most recently I just finished the new book by Rick Rubin, legendary music producer Rick Rubin, it's called The Creative Act, and I found that book to be fascinating and really inspiring. I mean, it's, you know, he is very like, listen to this, you know, get into the zone and just the flow and, you know, there's a lot of that fluffy guru kind of stuff in there too. But I agreed with 90% of what I read in there about creativity, about, you know, working with an idea, about developing an idea, about getting feedback on an idea, about letting an idea go, about changing context and constraints to create more creativity and innovation. And I really enjoyed it. So it's called The Creative Act, it's by Rick Rubin, and it's an easy read and I would recommend that if you're looking for that kind of motivation, I think it was really smart. Ula Ojiaku Awesome. Is there anything else you'd like to ask of the audience? Jeff Gothelf I just hope that if you've got anything you'd like to ask me, don't hesitate to get in touch via Twitter or LinkedIn or my website. If you're interested in OKRs, do sign up for my newsletter, and go to okr-book.com and sign up there. And beyond that, I hope to see you online or in person sometime in the future, because it's nice to meet people in person again these days. Ula Ojiaku Great. Thank you very much, Jeff, for these. Any final words of wisdom for the audience before we go? Jeff Gothelf The pithy phrase I'll close with is this, do less, more often. That's the phrase that I would recommend for you. Ula Ojiaku Wow. Do less, more often. I am going to be pondering on that statement. Thank you so much, Jeff. It's been an honour speaking with you, learning from you, and I hope we would get the opportunity to do this again, hopefully. Jeff Gothelf Thank you, Ula. This was amazing. Thanks for having me on the show. Ula Ojiaku That's all we have for now. Thanks for listening. If you liked this show, do subscribe at www.agileinnovationleaders.com or your favourite podcast provider. Also share with friends and do leave a review on iTunes. This would help others find this show. I'd also love to hear from you, so please drop me an email at ula@agileinnovationleaders.com Take care and God bless!   

This is a must listen episode for anyone who relies on their website to convert business! AJ Davis joins the show to enlighten us on the power of great website research, conversion rate optimization (CRO), and the importance of understanding consumer behavior. AJ is a CRO specialist and founder of Experiment Zone, a company dedicated to helping online businesses grow their revenue by improving website user experience through scientifically proven methods. Before starting Experiment Zone in 2017 AJ led optimization strategy for multiple Fortune 500 companies during her tenure at Clearhead, including CVS, Steve Madden, and Lululemon. Prior to her time at Clearhead, AJ was the lead UX researcher for Google Optimize and was on the team from ideation at a sprint week to product launch. AJ is a Wellesley College alumnae and has a masters in Human Factors in Information Design from Bentley University. Currently AJ is in the process of developing the Experiment Zone Podcast where she will be interviewing CMOs & industry experts on a variety of topics including CRO strategy, A/B testing and implementation, and most importantly, how businesses can increase their revenue from website traffic. In this chat, AJ shares a few CRO tips and tricks and pulls examples from her real world experience to illustrate some of the best practices and basic principles that all businesses should be applying to their online presence.   Connect with AJ:   Website: https://experimentzone.com/ Instagram: https://www.instagram.com/experimentzone/ Experiment Zone Podcast: Coming Soon!    Connect with Mike: https://linktr.ee/mikedicioccio   Produced by Social Chameleon: https://www.socialchameleon.us   Interview Recorded via Riverside.fm: https://riverside.fm/homepage?utm_campaign=campaign_1&utm_medium=affiliate&utm_source=rewardful&via=mike-dicioccio   Mike'D Up! Merch: https://mikedupmerch.com

In this episode Piotr Dworczak explains to us how Market Design can contribute to alleviating inequality by increasing accuracy of policies targeting inequality. He does so using an example from the housing market which shows that more often than not it is very difficult to ensure that subsidies actually reach people in need since they cannot be easily identified. This is where Market Design comes into play: by generating targeted incentives which have a selection effect, it makes e.g. affordable housing policies more effective.   Piotr Dworczak is associate Professor at the Department of Economics at Northwestern University and Researcher at the Group for Research in Applied Economics (GRAPE) in Warsaw, Poland. He does research on Mechanism and Information Design, specifically with more applied interests in inequality-aware Market Design.

In this episode Emir Kamenica introduces us to the research field of information design. He recaps the history of modelling information in economics from the 70s to today, and explains term “Bayesian Persuasion” (and if and how it differs from the term “information design”). He then illustrates how having full information e.g. as a navigation app user can lead to inefficient outcomes and what information design means in the context of mystery novels, gambling and entertainment in general.   Emir Kamenica is Professor of Economics at the University of Chicago Booth School of Business and, together with his co-researchers, has founded the field of Bayesian persuasion. Beyond that his research is centered on different topics in microeconomics. During the interview, Emir mentions one of his papers on how information design can reduce congestion. You can find this paper here.

In this week's edition of the “22 lessons on ethics and technology series,” I speak with Dr. Nassim Parvin. We talk about the ethical and political dimensions of design and technology, especially as related to values of democratic participation and social justice. How have digital technologies impacted, and how do they continue to impact, the future of social and collective interactions, particularly in the arenas of political participation and social justice? How do the designs of technologies create platforms for participation--or inhibit it? And how have the values of democracy, equity, and justice nfluence the way we imagine and design the technologies that we claim will serve these values? Dr. Nassim Parvin is an Associate Professor at the Digital Media program at Georgia Tech, where she also directs the Design and Social Justice Studio. Her research explores the ethical and political dimensions of design and technology, especially as related to questions of democracy and justice. Rooted in pragmatist ethics and feminist theory, she critically engages emerging digital technologies—such as smart cities or artificial intelligence—in their wide-ranging and transformative effect on the future of collective and social interactions. Her interdisciplinary research integrates theoretically-driven humanistic scholarship and design-based inquiry, including publishing both traditional scholarly papers and creating digital artifacts that illustrate how humanistic values may be cultivated to produce radically different artifacts and infrastructures. Her scholarship appears across disciplinary venues in design (such as Design Issues), Human-Computer Interaction (such as ACM CSCW), Science and Technology Studies (such as Science, Technology, and Human Values), as well as philosophy (such as Hypatia: Journal of Feminist Philosophy). Her designs have been deployed at non-profit organizations such as the Mayo Clinic and exhibited in venues such as the Smithsonian Museum, receiving multiple awards and recognitions. She is an editor of Catalyst: Feminism, Theory, Technoscience, an award-winning journal in the expanding interdisciplinary field of STS and serve on the editorial board of Design Issues. My teaching has also received multiple recognitions inclusive of the campus-wide 2017 GATECH CETL/BP Junior Faculty Teaching Excellence Award. Dr. Parvin received her PhD in Design from Carnegie Mellon University. She holds an MS in Information Design and Technology from Georgia Tech and a BS in Electrical Engineering from the University of Tehran, Iran.

Experience Strategy has expanded over the past decade to include a wide range of disciplines: CX, UX, Patient Experience, Employee Experience, Service Design, and so many more. With all these exes running around, experience strategy can sometimes sound like a country & western song. Today we are joined by Gary David, a Professor of Sociology, and Professor of Information Design and Corporate Communication at Bentley University, and the voice of ProfessorEXP on Twitch. We look at how we can learn from cultural ethnography to tame the wild west of exes by learning shared languages and measuring what really matters. KEY TAKEAWAYS Disintegrated systems cost everyone: customers, companies, and employees It's tempting to rely on standardized metrics like NPS, but they often oversimplify and mislead paths in their understanding of customer needs. To measure what really matters, continue asking “why” and “to what end” to find metrics that matter for both the customer and the company. “Do you want to have measurable impact or real impact?” ~Gary David It's up to experience strategists to become multi-linguists who understand the intention behind different disciplines. Higher education is a prime example of disintegrated systems. To integrate, as with companies, employee and customer metrics must reward integration. BIO Gary David, a Professor of Sociology, and Professor of Information Design and Corporate Communication at Bentley University. He is the founder of ethno-analytics, LLC, a consultancy that focuses on integrated design and experience alignment. He has worked with major companies and small community organizations to help create better experiences for all stakeholders. He is a keynote speaker and organizational educator at garyconnects.com. He also is an educational livestreamer on Twitch under the moniker ProfessorEXP. He co-hosts Experience by Design podcast, where they explore 'experience designs of all kinds.'

Hosts Roz and Josh are joined by AJT Editorial Fellow James Hendele, MD, to discuss the key articles of the January issue of American Journal of Transplantation.   [2:05] Days alive and out of hospital following liver transplant: Comparing a patient-centered outcome between DCD and DBD graft recipients, Frasco et al [11:03] Acute liver failure and unique challenges of pediatric liver transplantation amid a worldwide cluster of adenovirus-associated hepatitis, Banc-Husu et al [21:36] Information Design to Support Growth, Quality, and Equity of the U.S. Transplant System, Perakslis and Knechtle [29:01] Optimum timing of anti-thymocyte globulin in relation to adoptive Treg cell therapy, Muckenhuber et al

This is Part 2 of our two attribution episodes and the final installment of season 2! Gaia and Andreah continue to chat with Merkle's Ilon Weeldreyer, Director, Performance Media, Steve Pomeroy, VP, Analytics, and Jason Meek, Marketing Analytics Professional about all things attribution. Highlights include: • What's the difference between deterministic and probabilistic reporting? • Why does Merkle value aggregate-level data modeling? • What is Merkle's Merkury identity resolution? • How do marketers know what attribution methods to apply when? • How should we optimize performance? • Why should you be strategic when you look at success KPIs? Resources: • Centralize Your Analytics and Get Solid Insights, Fast. (https://www.merkle.com/news-and-events/webinars/centralize-your-analytics-and-get-solid-insights-fast) • Marketing Mix Modeling (MMM) for B2B – A Primer (https://www.merkle.com/blog/marketing-mix-modeling-mmm-b2b-primer) • Information Design for Marketers: Making Your Data Stand Out with Preattentive Attributes (https://www.merkle.com/blog/information-design-marketers-making-your-data-stand-out-preattentive-attributes) • Digital Marketing Musings: Attribution Best Practices in 2023, Part 1 (https://www.merkle.com/thought-leadership/podcasts/digital-marketing-musings/attribution-best-practices-2023-part-1) • Merkury – Powered by Merkle (https://merkury.merkleinc.com/)

In this episode of the Anthro to UX podcast, Vanessa Whatley speaks with Matt Artz about her UX journey. We discuss how a degree in human factors complemented her anthropology degree and how it prepared her to work at Google and now lead research at Twilio. About Vanessa Whatley Vanessa Whatley is an anthropologist and Head of Research - Data & Growth at Twilio. Previously, she was a UX Researcher & Strategist at Google, where she worked on improving the advertising experience for small and medium-sized businesses. She studied Anthropology at the University of California, Berkeley, and went on to get an MS in Human Factors in Information Design at Bentley. Vanessa believes in a human-centered approach and is passionate about helping companies gain a deep understanding of people to create products that are useful and relevant. Recommended Links Vanessa Whatley on LinkedIn

Send us a Text Message.This week we have a Catalytic Leader Spotlight, interviewing Steve Kane! Grab a notepad and pen - you're going to want to capture some great insights from Steve in this episode.Steve Kane is a follower of Jesus, a husband of 24 years, a father of two daughters, a software developer second to none, and a leader that is worth learning from. Steve and I worked together for nearly a decade shoulder to shoulder at Southview Community Church, where he served as the Associate Pastor leading our next generation ministries, and is now one of the lead developers at Solutions for Information Design, where he helps design websites to assist military men and women transition from the service to civilian jobs. He's also the developer at Huddle Monkey designing solutions to help churches equip teams through scheduled content and training.You can find out more about Huddle Monkey, Steve's company, and the incredible solution he provides at https://huddlemonkey.com/Support the Show.Join Dr. William Attaway on the Catalytic Leadership podcast as he shares transformative insights to help high-performance entrepreneurs and agency owners achieve Clear-Minded Focus, Calm Control, and Confidence. Free 30-Minute Discovery Call:Ready to elevate your business? Book a free 30-minute discovery call with Dr. William Attaway and start your journey to success. Special Offer:Get your FREE copy of Catalytic Leadership: 12 Keys to Becoming an Intentional Leader Who Makes a Difference. Connect with Dr. William Attaway: Website LinkedIn Facebook Instagram TikTok YouTube

Robin Good is a writer, speaker, and change agent focused on content curation, learning, and collaboration. By emphasizing quality, credibility, and shared values, Robin has been helping entrepreneurs and small businesses share their content to develop long-lasting relationships and become reference points in their online market niches.

Welcome to The Nonlinear Library, where we use Text-to-Speech software to convert the best writing from the Rationalist and EA communities into audio. This is: Information Design of the Library of Effective Altruism (1/2), published by annaleptikon on July 10, 2022 on The Effective Altruism Forum. This post describes the reasons for, process, and result of creating an information design poster of the essential books on effective altruism. Fundamentally this is an attempt at a visualization of an effective altruism library. However, this is only half the process. The current design is meant as an approximation, as a surface to collectively disagree with and to add perspectives and knowledge. It was designed with Cunningham's Law in mind, which states that the best way to get the right — if not any — answer on the internet is not to ask a question; it's to post the wrong answer. Once the comment and survey activity subsides I will synthesize the information into the final design (and second post). The final design will be a digital document with hyperlinks or a physical scratch-off poster. Background Goals The goal of this endeavor is an information visualization that represents the most important books on and related to effective altruism. This product then affords various functions; it can, e.g., get printed as a scratch-off poster that can be handed out at introductory events and efficiently give a first overview of the knowledge space of effective altruism. Part of the value of the artifact is, however, the collective process of creating it, namely the creation of a first draft and external representation of the knowledge space, offering a surface to quickly show gaps or disagreements, which can then be integrated into the next version. Funding With these goals in mind, the project was funded by a one-month salary from CEA to conduct the scratch-off reading list. More complex information design projects will potentially be conducted. This will depend on how well this project is received and what was learned from the process of creating it. The reception of this project will be judged by how widely it will get used by different organizations and by the engagement with this EA Forum article. Ideas for what to visualize next are welcome. Intentions Why is creating an information visualization poster of books on effective altruism a meaningful endeavor? It helps to resolve many different issues, offers various affordances, and, accordingly, is a robustly valuable case: An easy way for new aspiring effective altruists to get an insight into the knowledge space of effective altruism. This process of getting accustomed to the ideas, as you might know, can quickly be very overwhelming, as it is simply impossible to know and read it all, and one might fall down one particular rabbit hole and miss out on the big picture. This design can offer precisely this grasp of the big picture. By Matthew Barnett and Jackson Wagner in the EA Dank Memes Facebook Group It can be a guiding light in a self-administered curriculum for studying effective altruism-related resources, either by reading the most introductory books from the list first or by taking the book that is currently the most far away from one's current thinking. The self-administered study is still relevant for many people who don't have the privilege to live in a place with a developed EA community. The poster can function as a form of a quality control measure in effective altruism education, assuring that the breadth of its thinking is represented in an easily accessible way so that everyone shares some basic knowledge. Deeming this critical stems from my personal experience. I have repeatedly met people who considered themselves effective altruists but didn't know ideas I and many others would consider foundational. I'm talking about “Who is Esther Duflo? Who is Peter Singer?”. It is OK to disagree with all foundational ideas. However, the lack of awareness was shocking and m...

Today we're going to talk about experience design from a systems perspective and what creates a healthy organizational culture. To help me discuss this topic, I'd like to welcome Gary David, Professor of Sociology, Information Design, and Corporate Communication at Bentley University.

Today we're going to talk about experience design from a systems perspective and what creates a healthy organizational culture. To help me discuss this topic, I'd like to welcome Gary David, Professor of Sociology, Information Design, and Corporate Communication at Bentley University.

In this episode, we talk about higher education. I am joined by Therese Grohman, Senior Director of Marketing at Northwestern University School of Professional Studies. We actually both attended Northwestern as undergraduates at the same time, yet met each other during the pandemic… go figure! We talk about: What type of higher education programs should marketers pursue? Undergraduate degrees that are helpful for marketers Connecting with consumers authentically How to make online classes more effective  Relevant Links: Customer Review Research from Medill : https://spiegel.medill.northwestern.edu/category/insights/customer-reviews/ Information Design and Strategy Program at Northwestern : https://sps.northwestern.edu/masters/information-design/ Data Science Program at Northwestern : https://sps.northwestern.edu/masters/data-science/index.php  Enjoy! To make sure you never miss an episode of The High EQ Market podcast, subscribe on Apple Podcasts, Spotify, and the website. Listening on a desktop & can't see the links? Just search for The High EQ Marketer in your favorite podcast player.

Yosune Chamizo Alberro es Directora de Análisis de Datos y Sistemas de Información Geográfica en el Consejo Nacional de Ciencia y Tecnología del Gobierno de México. Tiene experiencia en el uso de tecnología, datos y mapas desde 2008. Su trayectoria incluye proyectos relacionados con corrupción, migración, género, violencia, narcotráfico, salud, seguridad, derechos humanos, discriminación, entre otros. Desde 2010 coordina equipos interdisciplinarios y se especializa en la comunicación de información compleja utilizando herramientas de diseño de información, visualización de datos, interactivos digitales y sitios web. Es maestra en Diseño, Información y Comunicación por la Universidad Autónoma Metropolitana Unidad Cuajimalpa, fue profesora y alumna en el Diplomado de Periodismo de Investigación del Centro de Investigación y Docencia Económicas A.C. (CIDE) y realizó el Máster en Diseño Gráfico de Elisava Escola Universitària de Disseny i Enginyeria de Barcelona. Fue parte del equipo de Animal Político (un medio digital independiente) por más de 5 años, en el último de ellos se desempeñó como coordinadora de programación, diseño de información e ilustración. Coordinó el reportaje Matar en México, así como el diseño y desarrollo del actual sitio web del medio de comunicación. También llevó a cabo el diseño de información y la coordinación de programación de Sinapsis, una herramienta que permite detectar corrupción en América Latina. Es la representante en México del International Institute for Information Design y su trabajo ha sido reconocido en países como Luxemburgo, Alemania, Inglaterra, Austria, Italia, España, Letonia, Brasil y Ecuador. Además ha impartido cursos de visualización de datos y diseño de información a más de 30 organizaciones de la sociedad civil. Esta entrevista es parte de las listas: Diseño e inmigración, México y diseño, Diseño y gobierno, Infografía- visualización de datos. Las listas las encuentran en nuestra página web y en Spotify. La lista de visualización de datos, por ejemplo, ya tiene 9 episodios.

Coverart BYNTK Dr. Candice Borgstein is a Knowledge and Communication Design Specialist, with over 15 years of experience managing and designing strategic communications for digital finance solutions, financial inclusion, and various private and not-for-profit stakeholder projects. These projects are located across Sub-Saharan Africa, specifically Botswana, eSwatini, Lesotho, Mozambique, Nigeria, Rwanda, South Africa, and Zimbabwe. At the most intrinsic level, the goal of Candice's work is to leverage her skills and expertise to demonstrate that communications is an instrumental function in any organization, and contributes to market information, poverty reduction, and knowledge sharing that is data-driven, evidence-based, and responsive to the needs of different audiences. Candice envisages this will ultimately facilitate appropriate information, promote advocacy, build brand reputation, and develop resilient, productive, and well-positioned organizations to attract investment and realize their goals through teamwork and innovation. #myKMjourney She is currently the Communications Manager at FinMark Trust. In her time at FinMark Trust, Candice has worked on communication and business strategy alignment, event planning with content and collateral support, stakeholder engagement and negotiations with regulators and regional hubs, and content creation and curation. Candice holds a PhD in approaches to the interpretation and visualization of data in a dynamic digital world, an MBA from Steinbeis University in Germany, and a degree in Information Design. She participated in the first AI-KM certification from the KMGN. Candice sits on Knowledge Management South Africa (KMSA) board and is the KMSA AI Committee chair. #myKMjourney

Oliver und Andreas besprechen die theoretischen Grundlagen im Umgang mit Self Service Projekten. Wie startet man richtig und welche Tipps sollte man in der Vorbereitung beachten? In der Folge geht es um.. - Einheitliche Sprache - Information Design - Explorative Datenanalyse - Visual Analytics - Best Practice & Konzept für alle BI Tools - Wie baue ich Dashboards? - Visual Analytics Dashboard vs. Guided Dashboard - Einstieg in die Dashboard Week - Tipps zur Vorbereitung & Kosten Lessons Learned für Unternehmer: - Nicht zu viel Vorbereitung - Frag lieber einen Profi - Toolschulung reicht nicht aus - Self Service startet mit Information Design - Du brauchst ein Storytelling Framework - Individuelle Anpassungen sollten gleich zu Beginn stattfinden - Speed - schnell einen Prototypen auf die Straße bringen - Geh auf Agilität & kleine Iterationsschleifen - Hab keine Angst zu starten und denk an die Benefits - Dashboards, Lernzuwachs etc.

Neste programa Ancara e Ricardo debatem sobre o que pode ser design da informação a partir de dois autores David Sless e Jorge Frascara. A ideia é discutir, conversar, entender essa abordagem de design e refletir sobre as contribuições possíveis e possibilidades de futuro. A introdução deste programa é um pouco longa por que estamos contextualizando o por que estamos fazendo essas leituras e esses estudos, caso você queira pular direto para o programa é só ir para 22:05, mas pode ficar um pouco sem sentido ;D. Links do programa Visual+mente #138 - Design, informação e pesquisa https://visualmente.com.br/programa/vm138-design-informaco-e-pesquisa (https://visualmente.com.br/programa/vm138-design-informaco-e-pesquisa) Terças de design da UFPE https://www.youtube.com/c/LabPraticasGraficas/videos (https://www.youtube.com/c/LabPraticasGraficas/videos) What is information design? David Sless https://www.academia.edu/449792/What_is_Information_Design#:~:text=%C2%A9%20David%20Sless%20Communication%20Research,accessible%20and%20usable%20by%20people. (https://www.academia.edu/449792/What_is_Information_Design#:~:text=%C2%A9%20David%20Sless%20Communication%20Research,accessible%20and%20usable%20by%20people.) What is information design? Jorge Frascara (Capítulo 1) https://www.is-design.at/wp-content/downloads/Information-Design-as-Principled-Action-intro.pdf (https://www.is-design.at/wp-content/downloads/Information-Design-as-Principled-Action-intro.pdf) Padrim do Visual+mente Agradecimento especial aos nossos apoiadores que nos ajudam a manter o Visual+mente: Bruno Porto, Cadu Carvalho, Caio, Denise Teixeira, Eliesse Scaramal, Felipe dos Santos, Gabriel, Gabriel Rodrigues, Jony, Larissa, Manoel Deisson, Marcelo Tumati, Mariana Costa, Mauricio Peltier, Pedro Diniz, Rachel Lima, Renato Mesquita, Silas Maciel Ferreira, Victor Sahate. Ajude você também a ampliar o Visual+mente! Com uma contribuição à partir de R$5,00 você ajuda a manter este podcast e em apoios maiores você também tem recompensas, confira em https://www.padrim.com.br/visualmente (https://www.padrim.com.br/visualmente) Nos acompanhe nas redes sociais @vismaismente

In this episode, John Brandon has joined us today to give some tips on how to increase your everyday productivity. Listen in and learn a simple yet powerful approach to managing your schedule, overcoming distractions, and achieving healthy results at work. Key Takeaways From This Episode Core components of a good morning routine  Tips to maximize your focus at work  How to use social media productively and effectively  Curiosity gap: What it means and how to apply to emails  An alternative method to catch people's attention Simple actions to break bad habits  Resources Mentioned In This Episode The 7-Minute Productivity Solution: How to Manage Your Schedule, Overcome Distraction, and Achieve the Results You Want International Data Corporation Vine   About John Brandon John Brandon has lived what he writes about for Inc. Magazine, Forbes, Fox News, and many others. He has a BA in journalism from the University of Northwestern and spent over a decade in the corporate world, becoming director of Information Design at Best Buy.  John is the author of ‘The 7-Minute Productivity Solution: How to Manage Your Schedule, Overcome Distraction, and Achieve the Results You Want' which will be released on 01/18/22 and is available for pre-order. In the aftermath of corporate restructuring, he traded hats to become a full-time writer/journalist and has published more than 15,000 articles in that time. He and his wife live west of Minneapolis and have four grown children. Connect with John  Website: Seven Minutes Solution Twitter: @jmbrandonbb   About Vegamour Vegamour is a holistic approach to hair wellness that incorporates clinically tested plant-based ingredients that work in tandem to promote healthy, beautiful hair naturally, without using harmful chemicals or short-term ‘fixes' that can lead to long-term problems. They study the power of nature through the lens of science to bring you the ultimate in total hair wellness & beauty for a lifetime of happiness. Vegamour simply models nature's holistic approach to healthy growth & function by combining bioavailable plant-based actives, enzymes, and proteins in a 360, inside/out approach to create the optimal ecosystem for hair wellness. Vegamour uses the world's finest, hand-curated, natural ingredients to ensure quality and efficacy. They cared enough to set up their own sustainable supply chains to bring beautiful, natural ingredients into everything they formulate. In return, they take care of the land and the people who help them bring this true love to you and your hair. Connect with Vegamour Website: www.vegamour.com Instagram: @vegamour Facebook: Vegamour Pinterest: @vegamour To obtain 20% off from Vegamour, visit their website at www.vegamour.com and use promo code GREATLY20.   Kristel Bauer, the Founder of Live Greatly, is on a mission to help people thrive personally and professionally. She is a corporate wellness expert, Integrative Medicine Fellow, Keynote Speaker, TEDx speaker & Physician Assistant experienced in Integrative Psychiatry and Functional Medicine.  Follow her on: Instagram: @livegreatly_co Clubhouse: @livegreatly LinkedIn: Kristel Bauer Youtube: Live Greatly, Kristel Bauer To Book Kristel as a speaker for your next event, click here.

Hey 415: this episode provides basic foundations and principles for information design to help you create your mock-ups and presentations. Check out these resources referenced in the episode: https://material.io/design/color/the-color-system.html#tools-for-picking-colors https://medium.muz.li/discovering-font-personality-5-font-psychology-insights-that-will-improve-your-ux-design-fd4eb3ae8413 https://www.canva.com/learn/kerning/ Brumberger, E. (2003). The rhetoric of typography: The persona of typeface and text. Technical Communication, 50 (2), 206-223. Eadie, W. F. (2013). 21st century communication: A reference handbook. cognition and information processing. University of Illinois at Urbana: Sage Knowledge. Few, S. (2014). Data visualization for human perception. In B. Whiteworth & A. Ahman (Eds.), The social design of technical systems: Building technologies for communities (2nd Edition). UK: The Interaction Design Foundation Ling, J., & Schaik, P. (2007). The influence of line spacing and text alignment on visual search of web pages. Displays, 28, 60-67. MacInnis, D. J., & Price, L.L. (1987, March). The role of imagery in information processing: Review and extensions. Journal of Consumer Research, 13(4). 473-491 Mayer, R., Heiser, J., & Lonn, S. (2001). Cognitive constraints on multimedia learning: When presenting more material results in less understanding. Journal of Edcuational Psychology, 93(1), 187-198. Rayner, K. (2009). Eye movements and attention in reading, scene perception, and visual search. The Quarterly Journal of Experimental Psychology, 62(8), 1457-1506. Ritchey, K., Schuster, J., & Allen, J. (2008). How the relationship between text and headings influences readers' memory? Contemporary Educational Psychology, 33, 859-874. Takacs, Z. K., & Bus, A. G. (2016) Benefits of motion in animated storybooks for children's visual attention and story comprehension. An eye-tracking study. Frontiers in Psychology, 7, 1-12. Wyer, R S., Hung, I., & Yuwei, J. (2008). Visual and verbal processing strategies in comprehension and judgement. Journal of Consumer Psychology, 18, 244-257. --- Send in a voice message: https://anchor.fm/hylyb/message

Making legal information more comprehensible and easier to use is a central theme in legal design. It is also a topic that has recently gained increasing research interest, sparking new ideas on how to enhance the usability of contracts and other legal documents in practice. After all, as research has shown, understanding what a document says is all about human metacognition. If users are enabled to connect the content of a legal document with ideas that are meaningful to them, it can help avoid “cognitive accidents” and work as a proactive method to promote legal wellbeing of the users and other parties. When users can understand what is expected of them, legal conflicts and misbehavior due to misunderstandings are less likely to occur. In this episode we have the honor to interview two pioneering experts in the field of legal information design, Helena Haapio and Rob Waller. Helena Haapio is a lawyer and a contract strategist at Lexpert Ltd, and an associate professor of business law in the University of Vaasa, Finland. Rob Waller is an experienced information designer, researcher, consultant and a teacher, and the current President of the International Institute for Information Design. Rob and Helena share insights from their various projects and collaborations, like the contract simplification project with an energy industry facility and Canadian aboriginals. We also hear what proactive law is, and practical tips about how to improve the usability of legal documents. If you want to know what makes a good (legal) document, tune in!

In this episode John Tomlinson talks to Lydia Hooper of Venngage about how to make great visuals for use in education and training, or more generally to communicate complex information in an engaging and effective way. Examples used during the discussion: Visuals about diversity, equity, and inclusion: https://venngage.com/blog/designing-for-diversity/ Visual about vaccine barriers: https://venngage.com/blog/vaccine-education Examples of good infographics (including relationship timeline): https://venngage.com/blog/good-infographic Other articles by Lydia on Venngage: https://venngage.com/blog/author/lydia-hooper Lydia Hooper is the information design expert at Venngage, the simple and powerful design solution for making infographics for business. She has designed and facilitated workshops for dozens of organizations including the Rocky Mountain Chapter of the Association for Talent Development and the American Institute of Graphic Arts-Colorado. Her writing has been published by numerous publications including Training Journal and SAGE Publishing's MethodSpace, and she is the co-author and editor of the forthcoming Authoritative Guide to Designing Infographics. You can follow Lydia on LinkedIn.  

Jenica Dizon currently serves as the Country Director of Waves For Water Philippines, a humanitarian aid organization focused on providing clean water access to underserved communities. Prior to this, she has worked in tourism, corporate sustainability, and environmental policy. She graduated with a Bachelor's in Fine Arts, majoring in Information Design, and double minoring in Management and Development Management from Ateneo de Manila University, while at the same time receiving the Loyola Schools Award for Leadership and Service as Most Outstanding Individual. In 2016, she was conferred the Gawad ng Kaunlaran medal by the Armed Forces of the Philippines—the second-highest distinction presented to civilians and government officials for her involvement in community-building. In 2019, she obtained her Master's in Water and Sanitation for Development as a Marshal Papworth Foundation scholar in the United Kingdom. Outside work, she is a PADI-certified rescue diver and also a certified Vinyasa yoga teacher. In this episode, we talk about her advocacy, how travel changes how we perceive things, and her realization that chasing the finite doesn't really satisfy the soul. --- Send in a voice message: https://anchor.fm/reginstravels/message

With this FAQ, we want to answer the most common question we get from community and students like you. -- The 16-week DPDI Bootcamp Journey will see you through 20 Radicals including Visual Perception, Cognitive Perception, Reflective Perception, User Experience Map, User Stories, Information Design, Interaction Design and Visual Design. 1:1 personal coaching. Community events and meet-ups organised by Maker's Guild Community. Sounds great? Apply for DPDI Bootcamp: https://xperian.xyz/dpdi --- Send in a voice message: https://anchor.fm/xperian/message

If you ever wanted to understand the instruction style, type of work you will do during DPDI this FAQ is for you! -- The 16-week DPDI Bootcamp Journey will see you through 20 Radicals including Visual Perception, Cognitive Perception, Reflective Perception, User Experience Map, User Stories, Information Design, Interaction Design and Visual Design. 1:1 personal coaching. Community events and meet-ups organised by Maker's Guild Community. Sounds great? Apply for DPDI Bootcamp: https://xperian.xyz/dpdi --- Send in a voice message: https://anchor.fm/xperian/message

Application forms can be tricky but here is guide on how to properly apply and get selected into DPDI. -- The 16-week DPDI Bootcamp Journey will see you through 20 Radicals including Visual Perception, Cognitive Perception, Reflective Perception, User Experience Map, User Stories, Information Design, Interaction Design and Visual Design. 1:1 personal coaching. Community events and meet-ups organised by Maker's Guild Community. Sounds great? Apply for DPDI Bootcamp: https://xperian.xyz/dpdi --- Send in a voice message: https://anchor.fm/xperian/message

What roles can you apply after finishing up DPDI? This clip should help you get an understanding... -- The 16-week DPDI Bootcamp Journey will see you through 20 Radicals including Visual Perception, Cognitive Perception, Reflective Perception, User Experience Map, User Stories, Information Design, Interaction Design and Visual Design. 1:1 personal coaching. Community events and meet-ups organised by Maker's Guild Community. Sounds great? Apply for DPDI Bootcamp: https://xperian.xyz/dpdi --- Send in a voice message: https://anchor.fm/xperian/message

If you are ever confused about what you will learn from DPDI, this clip should answer it. -- The 16-week DPDI Bootcamp Journey will see you through 20 Radicals including Visual Perception, Cognitive Perception, Reflective Perception, User Experience Map, User Stories, Information Design, Interaction Design and Visual Design. 1:1 personal coaching. Community events and meet-ups organised by Maker's Guild Community. Sounds great? Apply for DPDI Bootcamp: https://xperian.xyz/dpdi --- Send in a voice message: https://anchor.fm/xperian/message

Episode 68 features Dr. Whitney Jordan Adams join the The Big Rhetorical Podcast parlor as part of the Emerging Scholar Series. Whitney Jordan Adams is a Visiting Assistant Professor of English, Rhetoric, and Writing at Berry College in Rome, Georgia. She is a 2020 PhD graduate from Clemson University's interdisciplinary Rhetorics, Communication, and Information Design program. Her dissertation, “A Rhetoric of Resentment: Dismantling White Supremacy Through Definition, Scholarship, and Action,” examines the role of resentment in white supremacy, and how this rhetoric can be dismantled not only through scholarship, but also through positive pedagogical disturbance, rhetorical listening, and action in the classroom and community. At Berry, Whitney is invested in diversity and equity initiatives, and will be teaching a class in Spring 2021 where Berry students will be reading, writing, and engaging in rhetoric for social change. Whitney has also taught at the Université de Versailles in Versailles, France, and at the Harbin Institute of Technology in Harbin, China. In her free time, Whitney enjoys playing golf and traveling. For more information on The Big Rhetorical Podcast visit our website thebigrhetoricalpodcast.weebly.com.

In this podcast episode, we speak to Professor of Information Design, design researcher, co-owner of a design agency located in Calgary, Alberta, mother, and my friend, Milena Radzikowska. In this episode you will learn:How design - though often invisible - has a significant impact on women's mental & physical health. How recognizing design's influence can be a powerful step to taking ownership of our own health.What the design process can teach us about wellness.How design - like our own health - is a constant work in progress. About Dr. Milena RadzikowskaSince 2005, Dr. Radzikowska's research work is transdisciplinary, marked by a passion to benefit others. She's worked on over two dozen large, medium, and small, national and international projects, with undergraduate and graduate researchers, industry partners, not-for-profit agencies, and scholars from over 30 different fields. Her work has been iterative and experimental—meant to challenge existing design conventions and explore unique alternatives to complex problems. In 2019, she joined an international team working on Design for Reconciliation in Post-Conflict Zones. Dr. Radzikowska has more than 75 publications and she is a member of the Design Concepts Lab research group, and one of the founding members of the qLab (qcollaborative.com), an Intersectional Feminist Design Research Lab, located at Mount Royal University, University of Waterloo, and University of Illinois.What to know more?See Caroline Perez' Invisible Women Design Process Models: https://vimeo.com/445016444Follow Milena on Twitter @DrRadzikowskaCheck out qcollaborative.com

This week, we talk about the demands on the user experience role and speculate about the future of the profession. We continue our conversation from last week with Meena Kothandaraman, Experience Strategist at Twig + Fish and an esteemed professor in the Bentley University Human Factors and Information Design (HFID) graduate program. Click the titles below to read more: The […] The post 120: Humanizing Customer Research, Part 2 appeared first on The CX Cast ® by Forrester.

This week, we welcome Meena Kothandaraman, Experience Strategist at  Twig + Fish and an esteemed professor in the Bentley University Human Factors and Information Design (HFID) graduate program. In this episode, Meena shares an effective approach to customer research and explains how to share insights with colleagues so that they, too, can experience epiphany moments. Click the titles below to read more: The Power Of […] The post 119: Humanizing Customer Research appeared first on The CX Cast ® by Forrester.

Ken and Jenn Visocky O'Grady are designers, educators, speakers, and co-authors of the book The Information Design Handbook. Jenn is an Associate Professor at Cleveland State University. Her design work has been recognized in numerous international publications, including Print and HOW magazines, and several books. Ken is an Assistant Professor at Kent State University. He has won numerous awards in international design competitions. His work has also appeared in several books, and was featured in HOW magazine's Business of Design Annual. You can follow them on Twitter here. In this episode, we discuss: Jenn's work with the AIGA "Get Out The Vote" campaign Their work within books. Their client work. Their best tips and advice for design students. Show notes are available at ObsessedShow.com.