Podcasts about majestics

Sintonía: "Conga Twist" - The Revels"Native" - Bob Callaway & The Chicks (nueva); "Hi Yo Camel" - The Peeple; "Dragon Walk" - The Dantes (nueva); "Tequila Twist" - The Valiants; "Caravan" - Jerry Betters (nueva); "Oasis" (versión alargada) - The Majestics; "Loco" - The Terrifies (nueva); "Wild Man Walk" - The Ebonettes (nueva); "Don´t Wanna Leave The Congo" - Norman (Arab) Sands & The Valiants (nueva); "King Kong" - Tarantula Ghoul & Her Gravediggers (nueva); "Oongawa" - Johnny Parker & The Zirkons (nueva); "Uprising" - The Cherokees; "Kana Kapila" - The Continental Cousins; "The Kookie Limbo" - Kookie Joe; "Screw Driver" - The Rhythmaires (nueva); "Baghdad Rock" - The Sheiks (nueva); "Clumsy Dragon" - The Five Sounds (nueva); "Isis" - The Megatons (nueva)Todas las músicas extraídas de la recopilación (2xLP) "Jungle Exotica Volume 1" (Strip, 2013); una reedición ampliada de una primera recopilación de 20 cortes en un solo vinilo realizada por el mismo sello y publicada 22 años antes (Strip, 1991)Escuchar audio

Kiera is joined by Mike and Stephanie Walton of Walton Family Dentistry in Bardstown, Kentucky. For the past almost year, the Waltons have not had a hygienist in their office. They talk with Kiera about why they were struggling to keep one staffed, what led them to stop having one in the first place, and how they efficiently and profitably operate to this day without a hygienist. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera Dent (00:05.844) Hello, Dental A Team listeners, this is Kiera and today is such a special episode. I am so excited. I am being joined by our incredible clients. I've got Mike and Stephanie Walton. They are running such an incredible practice. They are doing something so different, so unique, and I just wanted them to come on and share just about themselves. I think they're just a great example for so many offices out there. So Stephanie and Mike, welcome to the show. How are you today?   Mike Walton (00:30.602) Doing great, doing great. Thanks for having us on.   Stephanie (00:33.948) Thank you so much.   Kiera Dent (00:35.114) Yes, absolutely. And I'll do better. I'll ask like Mike this, Stephanie that, because I know when there's three of us on here, can get a little funny, I'll just have Mike, I'll have you kind of kick this off. You two are incredible. I finally met you for the first time. We've worked together for so long. Tiffanie's your main consultant, but it was really dreamy when I got to meet you in June at the Dennis Money Show with Dennis Advisors.   Stephanie (00:39.209) .   Kiera Dent (00:59.07) So super fun, I'm excited to see you guys in person really soon too, but Mike, I'll have you just kick us off, kind of tell us a little bit about your practice, where you guys are at, kind of the dynamics of what you guys do in your practice. So the audience gets to know Mike and Stephanie Walton's office.   Mike Walton (01:11.809) Great. So we are central Kentucky, little south of Louisville. So we're in a town called Bardstown. That's the bourbon capital of the world and the most beautiful small town award that we've received as well.   Stephanie (01:27.244) In America.   Kiera Dent (01:28.69) I agree. And you also bring the best candies and treats with you. Like they loaded us up when they came and met us. Bourbon Central, it was amazing. It was great. I was so like, it was so, the Carmel Stephanie, top notch, incredible. That was my favorite. So thank you.   Mike Walton (01:43.318) Well, and Kara, have to say, you know, when I first saw you there, you know, of course we've seen each other on the think tank and, I saw you across the room and I was like, Hey, there's Kara. And I was like, she probably don't know who I am. We've never met before officially.   Stephanie (01:44.759) You're welcome. Majestics.   Kiera Dent (01:46.961) Exactly.   Kiera Dent (02:01.086) I did it. Well, cause you know, you guys can see Mike, like there's video of him, Mike always, so we have, meant in think tank, which is our doctor mastermind every the first Tuesday of every month that we have. And Mike always wears his Yankees hat. Always. He always has a hat on. So even tonight I'm like, Mike, what are you doing? I'm not even going to recognize you. And you're right. I was like, where's your Yankees hat? That's fair. All right. So you guys are in Kentucky.   Mike Walton (02:19.4) I'm saving it for next season.   Kiera Dent (02:27.103) Tell us kind of the dynamics of your practice. How long have you been practicing? What does this practice look like?   Mike Walton (02:30.026) So I've been practicing, it'll be 22 years in June. Started out in partnerships and then went out on my own about six years ago. So we are a small office where you are about five operatories. It's one doctor. And then right now it's four assistants, two front desk and then office manager.   Stephanie (02:35.246) you   Kiera Dent (02:56.552) And did you hear there's no hygienist, which is what we're going to lead into of how Mike went from a hygiene practice where he had hygienist to the shortage. was crunch time. Like he couldn't figure out how to, like it was so hard to hire. And so that's what I'm super excited to talk about. There was literally four assistants, no hygienist. Stephanie, tell us about your place. How are you in the practice? How did you get involved? I mean, you must really love Mike to be working there. You're even like scrubbed up over there, girl. It's not like you just shop. Tell us kind of how you.   Stephanie (03:07.129) you   So I could tell that he was kind of unhappy at the last place and I was like, you know, it doesn't have to be that way. And so we started doing some research about how to open an office because they don't tell you a lot of business in dental school. And I had my own career and we had three little kids, but I wanted him to be happy. And we found ideal practices and they helped us open the office up and it was well worth the money.   And so that's how I got in there with him. And it was just he and I and an assistant and a hygienist when we started. And now we have two wonderful girls at the front desk. And so they do the majority of running the day-to-day stuff and I get to do the stuff that expands the practice and things like that. So we've come a long way, especially with your all's help.   Kiera Dent (04:16.54) amazing. Tiffanie loves you. She raves about you. guys, every time you're on her coaching call schedule, Tiffanie is like, I get to talk to the Waltons today. Like truly, it has been such an incredible relationship. She adores you. And Stephanie, I love that you love Mike so much. And I think that that's just so telling of who you two are as a couple, what your practice is, the vibe you have, really just coming together as a couple. So now everyone is wondering and I'm wondering, like, how did you guys even come to this decision to have no hygiene? And how is that even like   operating. Like I need to know this because when you mentioned it on think tank, I didn't realize because I'm not on all of your calls that you literally had zero hygienist in your practice and it's been that way for a little while. So whomever wants to like take this on, I don't know whose brainy idea it was, like how did you guys even come to this decision and how is it going and give me all the things.   Mike Walton (05:04.002) Well, I think what kind of led to, know, after COVID came through, you know, the number of hygienists went way down and, you know, it was constant turnover. It was, you know, they were in such demand and every office needed them that it was constantly training and getting them adapted to how we like things done. And then   Stephanie (05:19.492) Okay.   Mike Walton (05:30.66) somebody else would make a better offer and then they would go. And you know, their schedule would be booked out six to eight months and they'd give you a two week notice. And it was super stressful because you know, then we're faced with, well, we're running an ad, there's no way we're gonna get somebody to replace you in two weeks. And it got to the point where it was like, do we reschedule all these people or do we squeeze them in? And we were squeezing them in.   Kiera Dent (05:34.666) Mm.   Kiera Dent (05:42.377) Yep.   Mike Walton (06:00.778) And it was stress and stress and stress and more stress. And then we got to the point where we're like, we can't do this anymore. and you know, you'd go through the cycle where you'd finally get somebody to bite on your ad, you'd get them in the office. And then, you know, I think about every maybe three or four months, it was turnover. And we were going through the same thing again. And we finally got, we're like, how do we, how do we get out of this terrible cycle of.   Stephanie (06:19.136) you   Mike Walton (06:30.441) of one, having to train, and two, having to deal with a six month schedule that's booked out for a two week notice. And the team was feeling that too. It wasn't just us because they were picking up a lot of the slack. And so we were like, gosh, if we keep doing this, they're going to get frustrated. We're going to lose the whole team. And then what are we going to do?   Stephanie (06:53.736) And we have a wonderful team. The  assistants are wonderful and the two at the front desk, shout out to Haley and Jessica. They are great.   Kiera Dent (07:03.346) Yeah. Stephanie, how did you feel going through this? Did you agree with Mike? Were you like, let's just cut bait and try and see if we can figure this out? Or were you like, let's not do that. I mean, the traditional model is we need hygienists. We know we need two hygienists for every doctor. Like, Stephanie, what was your take? Because I think if I was in your shoes, I have a reasonable level of risk, but I'm also very risk adverse. And so how is it for you? I mean, this is your livelihood. You two are a couple in this. You went away. You've given up your career. You're in this now. Stephanie, how is that for you?   making this decision to go hygiene-less in a practice.   Stephanie (07:36.508) you end up with kind of your opposite when you marry you know and so I'm the kind of like let's don't miss the boat and he's like that let's not rock the boat kind of person so so this was my idea like I was like   Kiera Dent (07:48.042) Okay. I love it. I knew it was. I didn't even know, but I was like, I bet it was Stephanie's. Just knowing you two, I'm like, I bet.   Mike Walton (07:54.627) But that's what I was gonna say is that I think you're directing this question to the wrong person.   Kiera Dent (08:02.612) Yeah   Stephanie (08:03.274) So I'm always like, well, what about this? And what about this? And what about this? And they're like, you're wearing us out. And so I try not to change too many things. But at the same time, I'm like, if anybody has any ideas, that's the great thing about small business and not having anybody to be your boss. You can try it. And if it doesn't work, you try something else.   Kiera Dent (08:26.47) Exactly. Stephanie, what was your career prior to joining the dental practice? Where did you come from? What were you doing? I know you had three littles. So what did you do beforehand?   Stephanie (08:34.462) was an occupational therapist. So I did, you know, worked at the hospital post, you know, rehab for strokes and hip replacements and things like that. So it comes in handy telling him about ergonomics and protecting that because I had patients that were former dentists. And so I can help the assistants and hygienists. We had one when we switched to this model and assistant   that was having some ulnar nerve impingement because she was doing so much of the same task. And so I was teaching her about ulnar nerve glides and ergonomics and stuff. So that's what I did before.   Kiera Dent (09:13.564) I love it. And so what's fun about that is I wanted to highlight that because I think so often having a fresh perspective like you'd have Stephanie of we're running a ragged race and Mike, I think we're in dental. We're so ingrained in dental. That's why it's really fun to have consultants or have other business people or have someone else's perspective. So Stephanie, how did you pitch this and what was your reasoning? Like walk me through, how did you even say like we're getting rid of the hygienist? Like forget it, Mike. We're going to go for this. Walk me through kind of your thought process of even how you   thought to do this and then I'm excited to hear Mike how you guys actually ended up doing it.   Stephanie (09:46.832) You know, I don't even know if I'm on a lot of different forums and a lot of just to learn podcasts, consume, you know, and I don't know if somebody else was doing it or if it was like a hybrid from like accelerated hygiene or if it was just the fact that can we entertain the idea of not having that position in the office.   and then boost the wonderful people that we do have, you know, could we make that work? Because I'm kind of like, you know, out of the box, you know, well, have we ever tried this before? And, you know, I watch a lot of Simon Sinek, you know, you can have anything you want as long as you don't hurt anybody else in the process, you know? So.   Kiera Dent (10:29.224) Yep, yep.   Kiera Dent (10:33.13) Mm hmm. All right. So Mike, she pitches this to you. Let's get rid of hygiene. I can only imagine a dentist's worst nightmare is, hey, you want to start scaling teeth again? So I'm just dying to know, Mike, how did this pitch go? I'm imagining Shark Tank. Stephanie's got the like white boards. Like we could do this. We can think outside the box. And Mike, you're like, but this means I have to scale again. So Mike, how did this go for you? Give me come because I guarantee you dentists listening are like   I'm hanging up. Like I'm not even gonna listen. How did this dentist even say yes to wanting to do hygiene again? Because I imagine that that's how it's rolling in your practice right now. Well.   Mike Walton (11:04.144) Well, you know, we've been married. We've been married for it'll be 24 years this year and together for 31 years. And I learned a long time ago that I say, you're right. you know, it doesn't take a lot of fight anymore to kind of get me to go along because   Kiera Dent (11:13.374) Wow, congrats.   Kiera Dent (11:22.942) Yeah   Mike Walton (11:28.956) She does a lot of that research and a lot of that background. You know, I've always been more of the technician and she kind of says, hey, if you think about this, you think about that. And she's got a good way of presenting it to where it makes all the sense in the world. You know, I think there were some logistical things that were kind of popping in both of our heads of how does this work? But also from her background as an occupational therapist, she is...   Stephanie (11:38.526) .   Mike Walton (11:57.744) incredibly structured and organized. And so it, you know, she took a lot of that on and kind of said, Hey, what if we do this? What if we do that? And I was like, I couldn't find anything to argue with other than, you know, in dental school, I remember graduating dental school thinking, well, that's the last prophy I'm ever going to do. and you know, I kind of dreaded it going into it at first, but you know, it's not, it's not bad. know, right now I'm still like, you know,   Stephanie (12:02.157) .   Mike Walton (12:25.787) I'm not gonna do any scaling and root planing. you know, I say we're hygienist-less. We do have one of our old hygienists that does come in and do our scaling and root planing for us. And we set her up every couple of weeks and with a full schedule and she's fantastic. And she comes in and takes care of us with that. But we do all the paramedinance and all the pro fees. you know, it took a little time to kind of get into that groove because we were trying to figure out, we do it all?   all hygiene in one day and all restorative in another day or do we mix and match it? And we decided and figured out that it was more efficient and profitable to kind of break it up and do it day by day. we got one day or I guess we work four days a week. So in a two week span, we got eight work days and we'll do several days of just hygiene and several days of restorative.   Stephanie (13:22.5) Three.   Mike Walton (13:24.859) and we kind of alternate those doors. So yeah, so like today was a full day of hygiene for me. So we had three operatories of hygiene just back to back to back and ran all day like that.   Kiera Dent (13:27.316) So you do a full day. It's a full day. Go ahead.   Stephanie (13:27.383) you   Kiera Dent (13:40.668) Amazing. And so you basically are doing triple accelerated hygiene. You've got your assistants who are over a column and then you basically just go in scale. You can do the exam at the same time. So that is convenient. Is that how it operates? Now I'm dying to know the logistics. All right, so we've got three columns of hygiene that we're doing, which is why we have our assistants. How does that work for you, Mike? Are you just scaling, they're polishing, they're taking the x-rays?   Mike Walton (13:42.594) Thank   Kiera Dent (14:07.282) and do you stagger your schedule so that way you're able to get to all of them or are they blocked on the hour just like a regular hygiene schedule?   Mike Walton (14:12.26) So good question. We do not stagger them. We kind of have them on our appointments. I'm trying to think of what's the best way to start here.   Stephanie (14:29.31) The front desk does a really good job of mixing patients that need x-rays with patients that don't need x-rays. So that's kind of the substitute for staggering and the DAs do too, looking forward.   Mike Walton (14:33.186) Yes.   Kiera Dent (14:35.978) Amazing.   Mike Walton (14:37.518) Yeah. So yeah, we'll have somebody that needs x-rays and two that don't. And so what happens is I'll start out and I'll just scale. As soon as they get the first three patients back, I'll scale one. The other assistant is getting all the data and profi. And then the other one's doing the x-rays. And so they're a little bit behind that second one. And then it kind of staggers when I need to go into each room, if that makes sense.   Kiera Dent (15:07.614) Mm-hmm, it does.   Mike Walton (15:08.043) And then, you know, that's what it is. It's just kind of a bounce, room to room to room, and then they got time to turn over, and then we bounce room to room to room again.   Stephanie (15:20.476) And we're real fortunate in the state of Kentucky because the dental assistants can do everything but the scaling. With the certification, they can do the coronal polishing. They can do, we trained them to do period charting. We trained them to do everything but the scaling and of course the diagnosing. And that has worked out tremendously well as far as that. But they can do everything. They can do sealants, can do flora, they can do polishing.   Kiera Dent (15:20.659) Amazing.   Stephanie (15:48.785) They can establish rapport and so they fill that time with what we call how's your mama experience, you know, because that's what it is when people come in, we say how, you know, how are you doing? How's your mom? And we know that good.   Kiera Dent (15:54.984) Yeah.   Kiera Dent (16:00.095) Mm-hmm.   Right. And in the state of Kentucky, because I don't know all the laws, are they, when we go to the restorative side, can they act as like F does in others or are they, they do fillings? Can they do crown preps? Like you obviously prep. that, does that work for you? Because I'm just trying to figure out logistics on restorative day, because I'm guessing you've got quite a few columns of restorative. Is that how your, your assistants work?   Mike Walton (16:22.74) Right, right, exactly. yeah, anything that is reversible they can do. And so they are all extended duty certified.   And that's kind of how we run. Whatever they can do, they are allowed to do, they do, and they do it well. You know, that was one of the...   Kiera Dent (16:46.473) Right?   Stephanie (16:47.311) And the great part about that is, is they understand the restorative part when it comes to treatment planning during a hygiene appointment. And the hygienists always struggled with that. They knew hygiene inside and out, everything about that. But when it came to treatment planning, the process of extractions and dentures or whatever it may be, they didn't understand that. And these dental assistants understand it forwards and backwards. And so they're his right hand in the restorative. And so when it comes to treatment planning,   Kiera Dent (16:55.156) Totally.   Kiera Dent (17:09.258) right.   Stephanie (17:17.147) They already know how he likes it, the procedure process, the steps of it. And so even the treatment planning is so much better because they understand the restorative part where the hygienist really didn't.   Mike Walton (17:21.558) All right.   Kiera Dent (17:30.394) That's a good point Stephanie and I hadn't actually not thought about that. Like you're right. They're probably teeing up treatments so much better. They don't even need to know what would doctor do because they know they've assisted you and as an assistant, I'm like, I know what my doctor is going to do. You're so intimate with your doctor that you really do know. That's actually like a plug for people that want to go fully hygiene, hygiene less like you guys have. If you're looking at assisted hygiene, that assistant really can tee up a lot of treatment if they've worked with a doctor and they are an experienced assistant.   Stephanie (17:36.078) Yes.   Mike Walton (17:36.469) you   Stephanie (17:39.856) Yes.   Mike Walton (17:42.101) Okay.   Kiera Dent (17:58.346) That's a really big pro that I had not thought of. So Mike, is it for you as a dentist, like scaling all day long? Are you okay with it? Do you like the piezo? Walk me through, how many months has this been since you guys have gone to this model?   Mike Walton (18:06.516) It was probably May when we started doing this. Yeah, yeah. And so it was tough at first because it's a whole different positioning. know, it was, I would end the day and could hardly, you know, stand up straight. you know, it's taken a long time to try to figure out   Kiera Dent (18:15.754) Okay, so we're like nine months, 10 months in.   Kiera Dent (18:27.145) Yeah.   Stephanie (18:29.765) It's.   Mike Walton (18:35.858) where proper position was, you know, cause it had been so long since I'd done it. But you know, the last, probably the last month or two, month and a half, it's gotten to where I found that groove and I get in. it's not, you know, it's not that strenuous on me as it was in the beginning. You know, I think that was one of the things early on that we thought, gosh, we might not be able to pull this off because it was so hard, you know, physically, but.   Kiera Dent (18:41.833) Right?   Stephanie (18:58.051) Okay.   Mike Walton (19:05.363) I think we just kept working and of course, know, Stephanie's got a lot of good input on how to do things with the ergonomics and, you know, if I was complaining about something bothering me, she's like, try this, try that. And so, you know, that all kind of panned out and, you know, I think with the assistants learning new skills and taking on more responsibility, they really like, they've run with it, you know, it's pushing there.   Stephanie (19:27.051) Okay.   Mike Walton (19:35.388) their level of importance up in the office and they appreciate that and I appreciate that. It kind of makes their job more fulfilling and it allows us to get through the day. We tend to on time a lot better than we did before. I think one of the nicest things is that there's no interruption. When you had a hygienist, was no matter what you were doing, was constantly, I'm ready for a check.   Stephanie (19:53.614) Okay.   Kiera Dent (19:54.834) I bet.   Kiera Dent (20:01.279) Mm-hmm.   Mike Walton (20:04.518) and you'd have to stop and get up and go check and then you come back and then it seemed like as soon as you sat down and put your gloves on and got your fingers wet, it was time for a check again. And so we don't have that anymore. And so that's like a huge stress reliever. And because you're not having to get up and down all the time, it allows you to schedule more efficiently. know, it...   Kiera Dent (20:14.461) Right.   Kiera Dent (20:26.856) I was going to say, I bet on restorative, can actually do a lot more restorative faster and more efficiently and actually get more done than you were prior. Have you noticed that to be true?   Mike Walton (20:37.027) It has because and you know just kind of jumping a little bit into probably what you would ask down the road, but you know I think our our overall production has gone down a little bit just because we Yeah So like it's it's gone down a little bit just because we can't see as many patients anymore   Stephanie (20:50.092) Okay.   Kiera Dent (20:52.262) Yep, you knew, you know me. Of course I want to know like what are the numbers?   Mike Walton (21:01.584) So we had to scale back just a little bit to make it work with the amount of appointments that we had possibly available. But with how efficient we are now with the scheduling, the profitability has gone up. And I had those numbers and I did that on a presentation with another mastermind group and I don't have it right in front of me, but I don't know, do you remember what those were Stephanie or no?   Kiera Dent (21:02.634) Mm-hmm.   Stephanie (21:26.668) Not exactly, we took home more is what it came down to and our team did. Like we were able to give raises, we were able to share that because we didn't have that hygiene overhead. But another good point is that we had to set aside specific time in the schedule, make appointments, make events.   Kiera Dent (21:33.353) Mm-hmm.   Stephanie (21:45.75) to formalize their training with how to do period charting to his standards, how to do these skills to his standards. It's like everything else you had to put it on the schedule so that everybody could check it off. And so it's kind of like a loss in the beginning, but it pays off in spades down the road because they feel confident about it. And it's like they're their patients, you know, and they're, you know, in charge of it.   Kiera Dent (21:48.383) Yeah.   Stephanie (22:11.335) and responsible for it and they're very proud of how many skills they have now and you know so they were kind of hesitant at first because it's just like it's unknown and you know I don't know if I can do that and but you know by checking off and feeling confident you know it's made the biggest difference.   Kiera Dent (22:30.75) That's amazing. And as an assistant myself, and I know tips and assistant as well, it actually is really fun to think of elevating assistants to give them more skill sets, things that they can do giving them that autonomy. It actually kind of comes down to an ortho assistant model where they're able to do so much more while still being able to have the the general side where we get to do all the fun, like I call it the blood and guts of dentistry, like ortho is so clean, which hygiene is so clean with air quotes around it.   Mike Walton (22:45.23) you   Kiera Dent (22:58.538) And so I think you've actually blended for assistance because I was always envious of the ortho assistance. I'm like, gosh, they get to do so much. They get to do so much more than I do. So I think like really incredible work agreed. think I'd be nervous to take this on and be like, if we're doing hygiene, but I think also way to give them a huge elevation piece. So, and it's also fun to hear about your numbers. I would imagine without that hygiene expense that you will be more profitable. So you run   When you run restorative days, you run three columns of restorative on that, or how many columns of restorative do you normally do?   Mike Walton (23:30.189) three and then. We'll have a foot. We've got a fourth room that if we have kids we can squeeze in a fourth. Yeah, yeah.   Stephanie (23:42.692) that are assistant only.   Kiera Dent (23:44.842) Sure. Okay, so we're running three columns of hygiene on one day, then three columns of restorative, which you can. Now you can have them shorter appointments. You can get in and out. You can utilize your assistants more. So they're having fun too. They have a hygiene day, then restorative day, hygiene. So it breaks up their model too. They're not running all the time. But I'm curious. I always think like long-term, like, do you guys wanna go back to hygiene and or would you hire another dentist?   So then Mike, you and another dentist are doing this hygiene model. can see, cause I'm thinking, well shoot, you're seeing three columns of hygiene. You're probably only seeing two before, but we're seeing three columns, but just not consistently across the time. So what are your kind of your long-term pieces? You took home more, you had a little drop in production. I'm super curious like to see a full year of this. Like will the numbers come back up now that everybody's trained? We kind of have this whole model, but what's kind of in the long-term scope? Are you thinking of another doctor or maybe looking for hygienists?   or like, no, we're gonna just ride this out for a little while.   Mike Walton (24:41.671) I think the plan is gonna be to kind of ride it out. We kind of talked about if you brought on another doctor, are they gonna buy into doing hygiene like we have? I think that's a hard pill to swallow until you've had the heartache and the upset that we had with maintaining a hygienist. So I think it's gonna be kind of ride it out and see how things go.   Stephanie (25:00.407) .   Kiera Dent (25:03.486) Right.   Mike Walton (25:12.317) Is there ever a time where you'd have a hygienist back in? Absolutely. I think there's some things that have to change market-wise and availability-wise and knowing that security because I think that's one of the biggest things that the patients have noticed is they're getting consistency with the same person. And we're...   Stephanie (25:34.233) They love seeing the doctor. There's no pushback to not having a hygienist. They are very excited to have more time with him.   Kiera Dent (25:34.495) Right.   Mike Walton (25:41.29) And, you know, and I think we're getting into that cycle where from when we started, we're seeing the six month, you know, group coming back through and they're like, you know, we had so much turnover that every time they came, it was a different person. And now there, there's like, I get to the same person again. And, and so, you know, that's a, that's a good feeling for them too. And, you know, I think that that would be the limitation on a hygienist is one, no one, you know,   Kiera Dent (25:42.889) I believe it.   Stephanie (25:59.533) you   Mike Walton (26:09.994) If I could guarantee that they would be here long term, absolutely. Or if the market were to change to where there was a surplus that you felt like that was gonna drive them to stay for a long time, I think that's where the change would come in that perspective.   Kiera Dent (26:31.582) Wow. I'm so intrigued and I'm sure listeners are just beyond intrigued by this. It is fun to know about the numbers. It's fun to hear. And I remember Mike in our mastermind that we were chatting, you literally said like, I wouldn't go back. You're like, it was the best thing we ever did. And I'm like, we're getting on the podcast because it's such a anomaly. think it's, it shows your guys's grit. It shows your determination. I love Stephanie, you pushing to think outside the box. So I'm just curious, like with this.   Stephanie (26:52.164) .   Kiera Dent (27:00.202) What would you say are like the best benefits? mean, Mike, I've heard a few come through from you benefits and Stephanie, you just said them. So I'll list a few and see if there's anything I might have missed was something I love that you said they get consistency with the, with the doctor, like they're seeing Mike, they're seeing him more often. Um, I think Mike, for you not having to get the, we're ready for a check. We're ready for a check. Like you feel like you can just get in and almost like do your thing every single day. I also heard the assistants have been able to rise up. You've been able to   probably pay them more than they would normally make, which also then retains your assistance and makes them more sticky to you, I would presume. But any other things that you've seen that have been positives of moving to a hygiene-less model?   Stephanie (27:38.747) Well, I want to speak to that because the team is so much more unified because and they're candid with us because everybody feels like they're on the same level.   Kiera Dent (27:44.681) Interesting.   Stephanie (27:48.192) Like there's no hierarchy in the office. The back office people are candid with the front office people and telling us how we can schedule more efficiently. The front office people are telling the back office people you need to document this so we're getting paid quicker. It's like the barriers have been broken down. Like everybody's on the same level and that has unified the team, I think, like we didn't anticipate.   Kiera Dent (28:17.574) I wouldn't have thought that either. I could see like some divides, but I also think when you go through quote unquote hard times, which you were, you were losing hygienists consistently. We're having to pick up the slack. That's stressful. We've got all these columns of hygiene. It does bring people together when they go through that. And I bet this team is pretty rock solid sticky with you for quite some time going through this, which I think is awesome. Mike, anything you've seen that you want to add to that or Stephanie, either one of you.   Mike Walton (28:40.738) you know, I think those are the big highlights. you know, it's, it's, it seemed like there was always tension before and we don't have that. Like Stephanie said, it's, you know, that, that unifying of the team and it's because everybody's, you know, pulling, you know, a very important role in the office and making it work and everybody's establishing that relationship and   Stephanie (29:09.907) All right.   Mike Walton (29:10.817) It's kind of like not your right hand talking to your left hand. It's like having one big hand and it's all just working together. And I did look up while you all were talking a minute ago, I pulled up the other presentation I had with the profitability. So this was when we were four months into it. Our payroll overhead was falling between 15 and 18%.   Stephanie (29:18.016) Okay.   Kiera Dent (29:18.58) Yeah.   Stephanie (29:25.633) Okay.   Kiera Dent (29:26.89) Oh yeah, I wanna know these. I love numbers.   Mike Walton (29:37.284) because we lost the payroll for the hygienist. Our average overhead for that four months was 48%. And then our overall production was steady, but our profitability was up 27 % over the same four month period the year before. So.   Kiera Dent (29:38.504) Wow.   Kiera Dent (29:47.306) amazing.   Kiera Dent (29:56.854) That's insane. And to hear payroll numbers coming in at, you know, 15, 18 % when right now people are struggling to keep it at 30, 34, 35%. Everything's rising up. And so that had to just feel good to, I mean, I don't know, Mike, I saw both, I saw you for many months. And I just remember the stress, like so many think tanks, you're like, can't find a hygienist, we just lost a hygienist. And I feel like the stress and the   angst that you are going through and watching you two tonight, you just seem like, yep, we have a plan and I'm wondering if there's now, do you feel more certainty? And I think Stephanie will come to you on this one. Is there more certainty that like your success, your future's in your hands or does it feel like there's more stress because now it's all on you? has it, has it freed you up? Has it created more stress? What do you feel Stephanie from your perspective?   Stephanie (30:46.206) think making this change has recreated more stress at all. I enjoy this. I worry about it being physically hard on him, but I enjoy the team being a lot happier when they come in and them feeling fulfilled. And I think that decreases our worry. And I think a lot of people that own practices are worried that people, if you rub them the wrong way, they're just going to leave.   If you ask them to do one more thing, they're just going to leave. And that was a constant stress for us. And I don't feel like that with this group. So, you know, I don't know if it's going to be a long-term option because, you know, I worry about the wear and tear on him, but they seem to really care about each other. it's...   Kiera Dent (31:15.604) Right?   Mike Walton (31:15.811) Thank   Kiera Dent (31:18.442) Mm-hmm.   Stephanie (31:39.249) Yeah, it's working for now and we just need to watch trends and see if it's going to continue to work or if we need to pivot.   Kiera Dent (31:48.212) Sure, I love that. Mike, what about for you?   Mike Walton (31:49.637) you know, I think, I think the excess of stress is kind of what pushed us to make the change. And I would say that definitely the, you know, since we've made it just with the demeanor and the whole office and, and the, the lack of the headache of constantly replacing somebody is, I mean, that's taken mountains of stress away. And, and, you know, I mean,   I think that was the most valuable thing that we've done is relieving that stress because it was taken as toll. It was pretty hard on us.   Kiera Dent (32:31.006) believe it. How does it feel Mike for you being like Stephanie was saying you are now the hygienist and the dentist and so like those two hands I always told my dentist every night I'm like hey keep those hands good because that's my job I tell him like when you walk through the crosswalk put your hands up so in case like the car hits you like they just take your body out but your hands are still good but truly I was like you are my job Mike how is that for you like you are the hygienist you are the dentist it is you in that practice   Stephanie (32:35.292) .   Kiera Dent (32:58.524) Is there stress on you feeling that or is like, well, I'm to do what I can do. And Hey, worst case scenario, I'm going to find someone to replace me if I have to. What, does that feel?   Stephanie (33:05.843) So I think that was something that was really eating at him. And then we sat down with Matt at the dental advisors. And once we got the disability insurance in place and everything was, we have a contingency plan. So if the works were to happen, for whatever that the team is provided for for a little while, and then we have.   Kiera Dent (33:16.446) Mm.   Kiera Dent (33:21.712) Tell   Stephanie (33:30.649) And I think that's, and Mike, you need to speak to this. I think that made him feel a whole lot better because there was a lot of responsibility on his shoulders is just having those contingency plans if something bad were to happen.   Mike Walton (33:44.404) Right and like what she was saying, you you kind of carry that load of everything is dependent on me and what happens and You know, I think that's just seeing the numbers, you know once you see the numbers just like anything that it Relieves you a little bit and you know that hey, you know, you don't want the worst to happen but if it does you know things are provided for you know, as far as   Kiera Dent (33:45.224) For sure.   Stephanie (34:10.606) you   Mike Walton (34:11.42) you know, hands and things go, you know, I see lots of people that go through years of work and I think if anything, my hands are good. It was my back that I was worried about, but you know, I think just repositioning and kind of paying attention and listening to your body too that, you know, I, I've had hygienists that only hand scale and you know, and I'm like, use the use of ultrasonic, you know, that's what it's there for. It's meant to save your hands. And so   Kiera Dent (34:22.472) you   Kiera Dent (34:38.833) Exactly.   Stephanie (34:40.133) .   Mike Walton (34:40.315) You know, I do most everything ultrasonic and if I can't get to ultrasonic, I hand scale and like I said, it's not, you know, I don't pay a whole lot of attention to that wear and tear, you know, because it's so minimal. But, you know, it's one of those things that, you know, at first I thought I wasn't going to like, but I've always been the talker with the patients too. And it's like, now I've got a little extra time to talk, you know?   Kiera Dent (35:07.751) Yeah.   Mike Walton (35:10.746) I think it's been a good change.   Kiera Dent (35:11.058) I bet.   Kiera Dent (35:14.842) It's such a fun thing and I'm so grateful you guys were willing to come on and share and definitely love you guys as clients, love seeing your success, love seeing the change. love just you sharing your experience. It's really fun. So just super appreciative of you coming on. And of course my mind's thinking like, well, if you guys are gonna stay this model, you might as well go fee for service. Like you've already got a huge tether to these patients, make more, it can do less.   bring on another doctor that could swap you out. Hi Jenna. So really fun past for you in the future. I'm just curious as we wrap up tonight, like so appreciative. Any last thoughts, maybe things I didn't ask that I should have asked or things that you're like, Kiera, this would be really helpful for practice thinking about doing this. Stephanie, I'll pivot to you first and then we'll wrap with you, Mike. Anything I maybe didn't ask or something you want to add as we wrap up tonight.   Stephanie (36:00.993) So it probably helps us tremendously that we do not have contracts with any insurance. So we're not straight up fee for service, but we do get full fee now. So that probably makes it a little bit more doable for us, but it also adds a little bit of stress on our wonderful front desk people because they're having those hard conversations.   Kiera Dent (36:10.398) Yes.   Stephanie (36:20.951) And then another barrier was there are only so many hygiene spots that we could fit in a calendar year. So we could literally with only one doctor see probably 2300 hygiene appointments in a year. And so we had probably 4,000 active patients when this was going on. And so we were like, what do we do? And Mike said, you know, a little bit of health issues. And so we wanted to decrease the stress. We're at a point where we could do that. And so   Kiera Dent (36:38.376) Yeah, the big cut.   Stephanie (36:50.006) we had to like downsize some patients and I bet every office would like to downsize some patients. And we just started with the people that gave him the highest stress or didn't value keeping their appointments. And we enacted a super strict cancellation policy, which is a little bit of a hard conversation for the front desk, but it's a little work upfront that pays off in spades and...   Kiera Dent (36:55.946) Hahaha   Stephanie (37:17.353) And it's kind of like people are coming to the understanding that this more of a specialist type office. If they truly value coming to see Dr. Walton, which they love seeing him because of that relationship, you know, they're going to keep that appointment. They're going to book it far out. And so we got to kind of let some people go that didn't respect, you know, his time or we didn't enjoy seeing necessarily. So, you know, I think that was, you know,   something that was hard that we didn't anticipate. But I think it's kind of a good thing in the long run.   Kiera Dent (37:53.596) Yeah, no, and you're right, that is a big downsize, but it's also an upgrade in life and fulfillment and happiness. And I tell a lot of offices, like the best gift, there was one dentist I worked with and they said every year for the holidays, the gift they gave was like, the employees could go through the list of patients of which ones give us the heartache, which ones are the ones that like we just grown, and we're going to dismiss them and we're going to actually like fire them as patients in a very respectful way, send them to another office.   But elevating that, like it's crazy how much that can do for your morale. I only work with clients that I like. That's part of the Dental A Teams model. Like, yes, I understand that there'll be some tricky ones, but we really only, we like to work with our clients. love, and I love the name, my day is full of all the clients that I love working with. And I know Tip feels the same way. So I can only imagine giving yourself that life upgrade was incredible. So thanks for that. That's a, that's also a good, think, key point, cause you're right. Limited space. What do we do with that? And based on where you are in your career path,   It makes sense to possibly downsize. Who knows how much longer we want to practice, but I think if you're really early on in your practice, that'd be something to really consider because downsizing a practice and then if you ever bring in doctors, you're going to need to re-increase that. think that's something that was a wise decision based on where you are. So Mike, anything for you you wanted to add or highlight?   Mike Walton (39:07.389) Well, I think the only thing that Stephanie didn't mention, I'm going blank here now, but it was... What was I going to say?   Kiera Dent (39:23.624) I chatted too long for you, Mike.   Mike Walton (39:23.896) Caught me off guard there. Oh, I know, was when we made that change, one of the other difficult things was, you had six months of hygiene people that you had to reschedule to the days that you were seeing hygiene. And so that was a tremendous load on the front desk as well to move all of those patients and get them lined up on the days that we deemed as the hygiene days. But that was for...   six months and we've made it through that and you know that's a huge load off of their shoulders now and yeah yeah.   Stephanie (39:58.002) .   Shout out to Jessica.   Kiera Dent (40:01.93) Right. It is something where I think you guys have really painted a picture of it's short-term pain for long-term gain. Yes, those are annoying. Yes, those things are just obnoxious. And I think a lot of people aren't willing to do the short-term pain. So they stay in long-term pain thinking that that's easier. And so it is annoying as a front office to move patients, but it's what the benefit going to be. Like we have a pediatric practice that I worked with and we got the doctor where she has   We work just ops in the morning and then we do all hygiene in the afternoon. So it's a similar, it's just split days for them. And she's so much happier, but they had to move. I mean, we're talking pediatrics. That's just like so many little appointments in a day. But that team, hunkered in just like your team did. And it's amazing at how happy this team has become, how much happier the patients are, how much more efficient they are with their time. So mad kudos to you and your team. Yes.   Stephanie (40:55.583) And add those hard conversations about that. that's what people, a lot of people don't want to do is have those hard conversations to have the long-term benefit.   Mike Walton (40:57.526) All   Stephanie (41:06.927) That's what we've experienced is they just, even the doctors, they just avoid those hard conversations, tell them what they want to hear and just get out and.   Kiera Dent (41:16.604) Yeah, and then here we are. So I'm so proud of you. I know Tiff has been proud of you. I know she's been a huge instrumental part to help you guys navigate through this and just work with it and just like really I think the tenacity, the grit and the love that you have is just so incredible. So thank you. I know it's late for you. You guys are East Coast. I'm West Coast. So thank you for taking time. You had a full day today. But really, just thanks for sharing your experience. And I think for offices listening, I think think outside the box like Stephanie and I Mike and go through those   the pains, you will, it's the pain, the pain of holding on and like having that constant replacement, or is the pain of let's figure this out so we're not there. And I'm so excited, like, thanks for letting me, you know, eat my popcorn on the sideline of your life and watch to see how this unfolds. I think you have so many fun things to see how does this year shake out? Is this something we want to do long term? Or is it something where no, maybe we might go back to a more traditional, maybe we do a hybrid of what we've done and what we used to do. I'm really excited to see the future and I think it's bright and   Mike Walton (42:03.859) Yes, thanks.   Kiera Dent (42:13.588) hallelujah, you're not in the hygiene debacle anymore for now. We'll see what changes in the future, but mad appreciation to both of you.   Stephanie (42:20.239) Thank you for letting us share our story.   Kiera Dent (42:23.58) Of course. All right, you guys, that wraps it up. And for all of you listening, thank you for listening and I'll catch you next time on the Dental A Team Podcast.  

Un episodio escalofriante en donde te invitamos a acompañarnos a una fiesta monstruosa, a bailar y pasar un rato divertido con las criaturas más terroríficas que habitan en la cripta de este Sótano.Playlist;(sintonía) THE MUNSTERS “Down in the basement”BILL DOGGETT “Monster party”THE DUPONTS “Screamin’ ball (at Dracula Hall)”OTIS BROWN and THE MAJESTICS “Monster Mash”THE NU TRENDS “Spooksville”THE SYMBOLS “Do the zombie”BILLY DEMARCO “Drac’s back”JIMMY BOWERS “The vampire ghost”THE VERDICTS “The Mummy’s ball”THE NATURALS “The mummy”ROUND ROBIN “I’m the wolfman”THE KAC-TIES “Mr Werewolf”SCREAMIN’ LORD SUTCH “Jack the Ripper”SCREAMIN’ JAY HAWKINS “Feast of the Mau Mau”THE HOLLYWOOD FLAMES “The Frankenstein’s den”GENE BOWLEGS MILLER “Frankenstein walk”BOBBY PLEASE and THE PLEASERS “The Monster”THE SWINGIN PHILLIES “Frankenstein’s party”ROD WILLIS “The cat”THE ZANIES “The mad scientists”BOOTS WALKER “They’re here”CLASSICS IV “Spooky”THE REVELS “Midnight stroll”Escuchar audio

Un año más confeccionamos una sesión de temas instrumentales, paradisíacos y evocadores, con melodías surferas seleccionadas desde nuestras valijas subterráneas. Se trata de un episodio sin palabras ni interrupciones, intentando transportarte con esta sesión de atardecer a una playa solitaria, tranquila y hermosa. Deja a un lado las preocupaciones. Hoy escapamos del Sótano. Hoy hay surf en la azotea. Relájate… y disfruta.Playlist;THE DENVERMEN “Quiet Beach” (1963)THE VIBRANTS “The breeze and I” (1963)RJ and THE RIOTS “Your summer dream” (1964)DUANE EDDY “The quiet three” (1959)THE MAJESTICS “Rip tide” (1962)THE SENTINALS “Sunset Beach” (1963)JOHNNY FORTUNE “Siboney” (1963)LEE HAZLEWOOD’S WOODCHUCKS “Quiet Village” (1964)THE CHARADES “In dreams” (2014)LOS STRAITJACKETS “Arizona sunset” (2001)THE BOSS MARTIANS “El Coyote” (2024)JON AND THE NIGHTRIDERS “Amor del mar” (1996)LAIKA AND THE COSMONAUTS “Enchanted rock” (1994)THE BLUE STINGRAYS “Blue Venus” (1997)LOS BLUE MARINOS “The last wave” (2014)THE ROUTES “Love you more” (2023)THE MANAKOORAS “Summer of the surf King” (2022)THE DEAD ROCKS “Maui’s sunset” (2005)THE AQUA BARONS “Unknown seas” (2020)FIFTY FOOT COMBO “Le dimanche matin” (2002)THE TEMPOMEN “Midnight on Pier 13” (196?)LINK WRAY “Don’t leave me” (1990)Escuchar audio

Welcome to Geek News Marathon Night where we take on a show of any kind, marathon some episodes and discuss our thoughts on the show so far! Today after facing 2 European Champions the Bladebreakers then recieve a challenge to take on the European team the Majestics! Can they overcome these powerful Bladers!? Whatever happened to the Dark Bladers!?   #anime #podcast #beyblade

Sintonía: "Big Daddy" - The Pagents"Huggies Bunnies" - The Blendells; "Come Swim with Me" - Little Ray; "I´m In Love With Your Daughter" - Thee Enchantments; "Get Your Baby" - The Premiers; "Home On The Range" - The Atlantics; "The Panther" - The East Bay Soul Brass; "Takin´ Care Of Business" - Sarah James & The Soul Babies; "(I Love Her So Much) It Hurts Me" - The Majestics; "Beaver Shot" - The Atlantics; "Gonna Be A Big Man" - The Soul-Jers; "That´s Why I Love You" - The Romancers; "Chinese Checkers" - The Mixtures; "You´re So Right For Me" - Eastside Connection; "Cold Duck Time" - Lava & The Hot Rocks; "Con Safas" - Tocayo; "Poquito Soul" - One G Plus Three; "Chew Chaw Chaw" - Shorty & Enchanting Souls; "Listen To The Wise Man" - East Side KidsTodas las músicas extraídas de la recopilación "Pachuco-Soul! A Collection of Vintage East-L.A. Grooves From the Vaults of Rampart Records" (Vampisoul, 2004 - Vampi CD 034Escuchar audio

Sintonía: "Not Yet" - Beat Bronco Organ Trio"You Could Be My Next Mistake" - Magnolia"Where Did She Go?" - The Limboos"One Night Stands" - TT Syndicate"I Love Her So Much It Hurts" - The Majestics"Little Indian Girl" - Billy & The Moonlighters"Know What I Mean" - Nichele Nichols"Tracy" - Barry White & The Atlantics"Not In My Name" - Buttshakers"I Need Your Love" - Stone FoundationTodas las músicas seleccionadas y presentadas por Isabel Lester e Igu AllnighterEscuchar audio

Amigues! We have such a special episode for you this week. We're joined by the talented writer, director, and comic book creator and a prima from East LA, Kayden Phoenix. We learn all about how Kayden's upbrining and her desire to see strong Chicana heroes represented on the big screen led her to create the comic series A La Brava and The Majestics. From the origins of her characters to the intricate stories they weave, Kayden shares the creative process behind these vibrant tales of courage and justice. And of course, we bond over our love for city that raised us!   Make sure to get your copy of A La Brava at LatinaSuperheroes.com While you're at it, pick up The Majestics at LatinaPrincesses.com Also follow Kayden @KaydenPhoenix   And make sure to follow Fruta Fresca on IG: @frutafresca.podcast @soynalgona   Please review and subscribe to the podcast so you're the first to know when a new episode drops!   Produced by Marginal Mediaworks, Inc.

A businessman with a business plan finds a group of energetic local kids who model themselves on James Brown and convinces them to record what might be Milwaukee's first hip-hop song.

We had the opportunity to take a little bit of time from an awesome comic book creator! Not only did she create one of the first Latina superhero's but now she is expanding on that, and bringing a whole diverse team!! We are talking to Kayden Phoenix about the project, The Majestics! "Kayden Phoenix is a third generation Chicana from East LA. She was raised with the best movies from the 90's - Disney princesses and action films. After creating A LA BRAVA, Universe of Latina Superheroes, she delved into princesses. " Kayden has been creating great stories for a while now, and this team of diverse superhero's does nothing but add to what will be a great legacy! Not only are these great for adults, but they are also great for that child who maybe doesn't think that the superhero's enmasse represent them! We picked up copies ourselves, and you definitely need to do the same! SUBSCRIBE: Apple Podcasts | Android |  Spotify | Pandora | RSS Tell us what you think! Leave us a voicemail at 970-573-6148 Send us feedback and/or MP3's to outsidethelongbox@gmail.com Follow us on Facebook, Twitter, Instagram, and Youtube! Support the podcast on Patreon! Credit - Doyle Daniels, Juan Muro, Alicia Muro

Title Sponsor: Scrapin the Coast Our Lifestyle Podcast YouTube Channel  ODB & The Mayor intro episode 338 covering Scene Updates ODB touches base with ///Ruben Arteaga aka The Booka discussing lowriders in TV, movies and music videos  They also discuss the cultural impact lowrider have had on society including pop culture  ODB interviews return title guest Joey from the Majestics  Updates on his 1964 Chevy Impala lowrider Letting go of "Game Changer" How the deal manifested and went down in FL involving a celebrity hip hop artist Ultimately where the car is headed and who actually bought the '64 rag + much much more!   Note: episode 338 artwork created by Jason "ODB" Ballard. Images from my photo collection including pics taken by Chi Modu (RIP), Daniel Jordan and some provided by Joey over the years RIP Mark “Papa Smurf” Ballard! We miss you Dad.  Stay On Da Rise! 

With the Hellfire 17 in their clutches, the villains were ready to make their escape. The Majestics however aren't having it. Theme by TeknoAXE#actualplay #superheroes #iconsrpg

As a belated celebration of Black History month the show howls to life with a deep dive into the music of a big musician with local ties: Eugene Smith. Tune in to hear a deep cut from the '64 CHUM charts with Jay & the Majestics, a scorcher from Ronnie Hawkins and the Hawks in '65 (the year Eugene joined the band), one from his '81 album Warmin' Up, with the Warm Up Band, on Pickering Ontario's Warm Up Records (inner sleeve printed at Bennett Press, Collingwood), a jam of Eugene's that found its way onto an episode of Miami Vice starring Phil Collins and, to wrap up the segment on Eugene and this celebration of Black History month, a Black power anthem from the hardest working man in show business himself, featuring Eugene's dad on bass! The rest of the show is comprised of a nod to two exemplary humans, one of which who lives in Grey County, that will be receiving honorary degrees from UofT, a digression into a little Southern Ontario queer history centered around a woman named Sara Ellen Dunlop and transmuted through the music of All We Can Give and Mamaquilla II, before wrapping up with a look ahead to Mariposa 2023 (Rufus Wainwright!) and Hackedepicciotto at the upcoming Electric Eclectics takeover of Heartwood in April. Listen and enjoy!

Join us on The Global Latin Factor Podcast for an episode that will leave you feeling inspired and empowered. Our guest, Kayden Phoenix, is a Chicana writer, creator, director, entrepreneur, and producer, who is breaking barriers and changing the game in the entertainment & comic book industry.Kayden is the founder of Phoenix Studios, A LA BRAVA and is credited with creating the first Latina superhero team in comic book history with her graphic novels. Her upcoming release, The Majestics, Universe of Native and Latina Princesses, is set to take the entertainment industry by storm in 2023.Kayden's A LA BRAVA superhero team universe tells the story of Latinas of different upbringings fighting against female injustices. Each book tells their origin story and social cause, and in the end, the Latina superheroes form team A LA BRAVA. Kayden's passion for her craft is evident in every detail, including the thought process behind the team's uniform and what it projects to the masses.Kayden Phoenix Social Media Links:IG: https://www.instagram.com/kaydenphoenix/?hl=enA La Brava IG: https://www.instagram.com/latinasuperheroes/?hl=enYoutube: https://www.youtube.com/@latinasuperheroesTik Tok: https://www.tiktok.com/@latinasuperheroes?Linktree: https://linktr.ee/LatinaSuperheroesWebsite: https://latinasuperheroes.comChicana Director's Initiative: https://chicanadirectorsinitiative.org#thegloballatinfactor #KaydenPhoenix #comicbooks #ALaBrava #LatinaSuperheroes #latinosmakingadifference #latinopodcast #latinxpodcast  #latinxstorytellersPodcast Links:Linktree: https://linktr.ee/thegloballatinfacto...Website: https://thegloballatinfactor.comVIDEOGRAPHER AND EDIT BY | https://www.instagram.com/cid_studioDon't miss out on any of our episodes! Make sure to subscribe, leave a comment, follow us, and give us a like to show your support. Your feedback is important to us, so let us know what you think in the comments section.Support the showSocial Media:Facebook: https://www.facebook.com/TheGlobalLatinFactorPodcastTwitter: https://twitter.com/thegloballatin1Instagram: https://www.instagram.com/thegloballatinfactorpodcastTiktok: ...

**It's The Relax With Rendell Show Replay On Trax FM & Rendell Radio. Rendell Featured Boogie, Dance Classics, Contemporary Soul & Easy Listening From Andrew Barrax, Atlantic Starr, CJ Anthony, Epo, Majestics, Marlene, Niteflyte, Patrice Choc'let Banks, Roy Fontaine, Shebba, Vanessa Holmes & Chaicage Nite Life & More. Catch Rendell Every Saturday From 8PM UK Time The Stations: Trax FM & Rendell Radio #traxfm #rendellradio #soul #funk #70ssoul #80ssoul #60s #boogie #disco #raregrooves #soulclassics #reggae #nusoul #relaxwithrendell Listen Live Here Via The Trax FM Player: chat.traxfm.org/player/index.html Mixcloud LIVE :mixcloud.com/live/traxfm Free Trax FM Android App: play.google.com/store/apps/det...mradio.ba.a6bcb The Trax FM Facebook Page : facebook.com/original103.3 Trax FM Live On Hear This: hearthis.at/k8bdngt4/live Tunerr: tunerr.co/radio/Trax-FM Tune In Radio : tunein.com/radio/Trax-FM-s225176 OnLine Radio Box: onlineradiobox.com/uk/trax/?cs...cs=uk.traxRadio Radio Deck: radiodeck.com/radio/5a09e2de87...7e3370db06d44dc Radio.Net: traxfmlondon.radio.net Stream Radio : streema.com/radios/Trax_FM..The_Originals Live Online Radio: liveonlineradio.net/english/tr...ax-fm-103-3.htm**

Episodio 24 de Tertulias de blog.com.mx en esta ocasión muy Godinez y Majestics, Oliver y Diego Salcido (Mr. D ) nos recomiendan dos podcasts que hablan de el mundo Godin y de Cine y Series de TV, el primero es: Quedo Atento Un podcast enfocado al Mundo Godin y que puedes escucharlo en Spotify y Apple Podcasts https://open.spotify.com/show/0PKzG4CpHe9cw8rCir3czW?si=8c52048a3cf3434e https://podcasts.apple.com/mx/podcast/quedo-atento/id1626910339 Y el segundo podcast de este episodio es: Majestic El Podcast Conducido por Bere, Robert y Fofet nos hacen sus reseñas de Películas y Series, un producto muy interesante: https://open.spotify.com/show/1kGZwcr2WaToxixpFML9TR?si=1071001135d94389 https://podcasts.apple.com/mx/podcast/majestic-el-podcast/id1610234395 https://www.youtube.com/c/MajesticElPodcast Tertulias de blog.com.mx nos puedes escuchar y ver en Spotify, Apple Podcast, Amazon Music, Google Podcasts https://open.spotify.com/show/0by1z2V... https://podcasts.apple.com/mx/podcast... https://music.amazon.com.mx/podcasts/... https://podcasts.google.com/feed/aHR0... Y ver por YouTube: https://youtube.com/blogmx Una producción de Studio D - Dale Voz a tus ideas, visítanos www.elstudiod.com

Barry White est né à Galveston, au Texas, mais a grandi à Los Angeles. Le nom de la mère de Barry était Sadie Mae Carter, cependant, le nom de famille de son père était White. Il a été impliqué dans la communauté musicale locale alors qu'il était encore très jeune, jouant du piano sur le hit de Jesse Belvin "Goodnight my Love" à l'âge de 11 ans. Barry a enregistré son premier disque à l'âge de 16 ans avec un groupe appelé les Upfronts. La chanson s'appelait "Little Girl" sur un label local de Los Angeles appelé Lummtone Records. Barry a enregistré plusieurs disques au début des années 60, sous son propre nom, sous le nom de "Barry Lee", et en tant que membre des Atlantics, des Majestics ainsi que des Upfronts. Ensuite, Barry a travaillé pour divers labels indépendants autour de Los Angeles. Il a également été producteur et road manager pour Bob et Earl. Barry a pris un poste A & R avec Bob Keene, l'homme qui a enregistré le premier Sam Cooke. Il a été embauché pour 40 dollars par semaine pour faire A.&.R pour les autres labels de Keene, Mustang et Bronco. Barry a enregistré un disque pour Bronco intitulé "All in the Run of a Day". L'un des premiers groupes avec lesquels il travailla fut les Versatiles qui devinrent plus tard la 5ème Dimension. Barry a connu un plus grand succès en tant que personnage de l'arrière-boutique, guidant la carrière, entre autres, de Felice Taylor, enregistrant «It May Be Winter Outside», «I'm Under the Influence of Love» et «I Feel Love Coming On». et Viola Wills ('Lost Without the Love of My Guy', Top 20 R&B). En 1969, il monte Love Unlimited, un trio vocal féminin composé de Diana Taylor, Glodean James (sa future épouse) et sa sœur Linda. Il a également fondé le Love Unlimited Orchestra, un ensemble de 40 musiciens pour s'accompagner lui-même et le trio de chant, pour lequel il a dirigé, composé et arrangé. Le succès de Love Unlimited, en 1972, avec "Walkin' In The Rain With The One I Love", mettant en vedette sa voix au téléphone, a rajeuni la propre carrière de Barry. Les succès suivirent, notamment « I'm Gonna Love You Just A Little More », « Never, Never Gonna Give You Up » (tous deux en 1973), « Can't Get Enough Of Your Love, Babe » et « You're The First ». , The Last, My Everything' (tous deux de 1974) qui se sont tous révélés populaires au Royaume-Uni et aux États-Unis. Barry a eu un grand succès en 1978 avec la chanson "Just The Way You Are" de Billy Joel. Il a ensuite entrepris plusieurs enregistrements avec Glodean White avant de revenir dans le Top 20 britannique en 1987 avec "Sho' You Right". Les réalisations de Barry au sommet de sa carrière, en obtenant des disques d'or et de platine pour les ventes mondiales, sont impressionnantes. En 1990, il était l'un des chanteurs vedettes du projet "Back On The Block" de Quincy Jones , contribuant à la chanson "The Secret Garden". Lisa Stansfield a souvent exprimé son approbation du travail de Barry et en 1992, elle et lui ont ré-enregistré une version du hit de Lisa Stansfield "All Around The World". En 1999, Barry est revenu avec "Staying Power" contenant le populaire "Which Way Is Up". Il a également joué un rôle de camée dans la série télévisée Ally McBeal, où ses enregistrements ont joué un rôle central dans de nombreux scénarios de la série. Le filleul de Barry est le chanteur et compositeur Chuckii Booker. En 2002, Barry a été admis à l'hôpital et a subi une dialyse rénale à la suite d'une insuffisance rénale après avoir souffert pendant des années d'hypertension artérielle. Barry avait subi deux accidents vasculaires cérébraux, dont le dernier a eu lieu en mai 2003. Barry White, qui souffrait d'insuffisance rénale après des années d'hypertension artérielle, est décédé au Cedars-Sinai Medical Center de Los Angeles, vers 9 h 30, heure locale, le 4 juillet 2003, a déclaré son manager Ned Shankman. Il avait 58 ans. Contains samples of "Off the record interview with Barry White, 1987-04-03" by Smith, Joe (1928-) (Interviewer) and White, Barry (1944 - 2003) (Interviewee). Retrieved from Citizen DJ, Joe Smith Collection at the Library of Congress, Motion Picture, Broadcasting and Recorded Sound Division.

Hoy intentaremos descubriros todos los rinconcitos de la vida de Barrence Eugene White Carter, más conocido por ser el que siempre se bajaba del autocar de la asociación con una sandía. El pequeño Barry nació el 12 de septiembre de 1944 en Texas, que es la Murcia de ellos, en el seno de una familia muy pobre. Negro, gordo y pobre en 1944 en Texas iba a durá menos que 1 millón de euros en la cuenta de Luis Medina, así que decidieron mudarse al guetto negro de los Ángeles, que era como la parte fina en los márgenes del crimen, allí era más robar, estafar, como si se hubieran mudao al Ayuntamiento de Madrid. Este ambiente se vio reflejado en su adolescencia, ya que a los 10 años se metió en una banda juvenil, aunque también cantaba en el coro de una iglesia Baptista porque luego le daban Phoskitos pa merendá. Cuando tenía 14 años, un día se levantó con el citrato como un cirio de bautismo y le dijo a la madre “Buenos días” con la voz de Paco Umbral después una papa gorda. Su madre, que era pianista, se puso muy contenta con la voz de Constantino Romero que se le había puesto a su shurrita e intentó, sin éxito, enseñarle las escalas, pero a las dos semanas desistió y le compró el Fifa 94. Que ya le podría haber comprao una cajita de condones, porque Barry a los 16 años ya tenía dos hijos con la “Mary”. A los 15 años fue encarcelado 2 meses por robar una caja de susos de crema; Y fue aquí, en la cárcel donde decidió cambiar de vida y de amigos al escuchar la canción de Elvis Presley “It’s Now or Never”, que en español sería algo así como “¿Los quiere de papa o de rueda?” y no volvió a comerse en su vida una ensaladita mixta. A los 19 años se casó con la Mary, tuvieron 2 hijos más y le hacían los cinturones pelando una vaca como si fuera una naranja. Y es que en esta época a Barry White ya lo habían echado dos veces del Natur Hause, que la madre no ganaba pa ponerles parches en los muslos de los pantalones cada vez que hacía el camino con la Hermandad de Utrera. En la década de los 60 grabó varios discos, mayoritariamente formando grupos y componiendo y produciendo temas que cantaban otros, aunque también componía temas instrumentales. Participó en grupos como “The Atlantics”, “The Majestics”. Su gran sueño era hacer un dueto con Dyango, pero no pudo ser. Ya en en los 70 conocería a un grupo de cantantes femeninas con las que formaría la orquesta “Love Unlimited” y entre las que se encontraba Glodean James, con la que se casaría en 1974 y tendría 4 hijos más. Porque Barry White tenías los hijos como los blister de yogures, de 4 en 4. Barry cosecharía grandes éxitos con la banda, como el que aparece en su segundo álbum en 1973, “You’re the First, the Last, my Everything”, un tema de 4 minutos 33 segundos, en los que empieza con un recitao de Lola Flores que dura como la mitad del tema susurrando piropos sexualmente explícitos como “Niña, te ví a poné mirando pa Washington” o “Me voy a bajá al mollete y no voy a dejá pa mañana ná pa tostá”. Luego ya se convierte en Plácido Domingo y empieza: 🎶”¡Gorda! ¡Gorda!”🎶. Barry era toda una estrella, era como si los americanos hubieran cogío a Demis Russos y lo hubieran pintao de Baltasar pa la cabalgata. Cualquier tema que compusiera se convertía en éxito e incluso sería inmortalizado apareciendo en varios capítulos de los Simpsons, que eso es pa los americanos es un orgullo, como estar imputao pa un pepero. También inspiró a los creadores de “Chef” el cocinero del colegio de South Park, proponiéndole incluso que le pusiera su voz. Barry fumaba como cuando costaba un paquete de Fortuna 150 pesetas y tenía las arterias con más pringue que la campana de un freidó, lo que le produjo algunos problemas de salud a pesar de su juventud. No sabemos por qué se acabó separando de Glodean, aunque nunca se divorció, por lo que toda su herencia fue a parar a ella y no a su última pareja, Katherine Denton, que intentó luchar por una parte de esa herencia abogando que había tenido una hija 4 semanas antes de la muerte del cantante. Lo que no dijo es que la hija era de otro. Desgraciadamente, nuestro querido Barry White murió el 4 de julio de 2003, a los 59 años, subiendo una cuesta, aunque ustedes siempre podrán recordarlo cada vez que alguien entre en la orilla echandose agüita en la nuca o alguien haga un dueto con Dyango.

This is Episode 18 of GrassRoots –Women's Rugby from the roots up.As the end of the first full season during covid approaches an exciting crescendo, we discuss the emotional rollercoaster of promotion and relegation; what it means, how to navigate it and how it is not always the best, or the worst thing to happen to your team.We change codes to meet the brilliant Rachel Ankomah, Manager and player for the Accra Majestics Rugby League Team in Ghana, hear all about the sport in West Africa and discuss strange injuries.We continue our series of how to build a team, focusing on recruitment, and hear from an actual ref, Fiona Brunt who clarifies (!) some of the technical questions around tackling your own player.ChezSez visits a Yorkshire Dogging spot, Joyce pretends to retire and we discuss strange injuries.To follow the podcast on social media: Twitter: @gr_rugbypodInsta: @grassrootsrugbypodEmail: grassrootswomen@hotmail.comBuy us a coffee: www.ko-fi.com/grassrootsrugbypodTo follow the Accra Majestics:Twitter: @AccramajesticsInsta: @accramajesticsRLTo follow Rachel: Twitter: @rachelankomahRLInsta: @ankomahrachelrlTo contact Halbro: fergus@halbro.com / www.halbro.com

This week's guest on Of the Publishing Persuasion is none other than my incredible co-host, THE Angela Montoya!!!! Talking all about that INCREDIBLE BOOK DEAL NEWS!!! Angela Montoya is a Round 5 Author-Mentor Match mentee and was selected to be a mentee in Pitch Wars 2020. She is the granddaughter of the celebrated activist and poet laureate Jose Montoya and lives in Northern California with her family. She is represented by Larissa Melo Pienkowski at Jill Grinberg Literary Management Her

Wherein Tom kicks off 2022 by debuting some new music from locals Dave Marshak, Melissa Dawne and Andy Elliott and generally ties up some loose ends GBR's 2021 season never got around to. Listen in to hear cuts from Guelph artists with ties to Grey County: Geordie Gordon and LCON, some Harmonium, a franco cover of a Tom Waits classic courtesy of Fred Pellerin, songs of hope from Njacko Backo and Bob Skelly and a not so hopeful one from Fred Eaglesmith, a very deep Eugene Smith platter released as Jay Smith & the Majestics, a nice dose of heaviness from Collingwood's The High Road and an aggressive call to action from Peterborough's Muriqui, featuring a bass player/administrator with Bluewater District School Board. To round out the rockers, an Aerial hit from yesteryear!

Today's podcast features a very important man of the lowrider community. Gangster is the CEO of the car club Majestics. They started of as a small car club, now are they are a worldwide car club. Gangster talks about lowriding, gangbanging,  going to prison, and struggles he went through that got him to were he is today. Gangster is all about helping people but mainly the at-risk youth. This was defiantly one of my favorite podcast I've done.Find Gangster on Instagram @ogenterainment_ceoYouTube @ogent tv Find all of our Invest In Yourself Clothing Platforms Clothing Website- https://iiyclothing.bigcartel.com/productsInstagram @iiy_clothing_podcastYouTube- Invest In Yourself ClothingTikTok- @iiyclothing Facebook- Invest In Yourself ClothingSnapchat- iiyc_2022Email- iiyclothing2020@gmail.comTwitter- @IIYClothing

Today I have a returning guest on today's podcast his name is Gangster (from Compton's Majestic Car Club). Today we talk about anxiety, depression, and bad thoughts and how to deal with them. Gangster talks about losing loved ones and how he deals with it. We also talk about what he does for the community. Gangster is working on building centers for the youth to go to and learn life skills and job skills. Find Gangster @Instagram @ogentertainment_ceoYouTube @OGENT TVFind all of our Invest In Yourself Clothing Platforms Clothing Website- https://iiyclothing.bigcartel.com/productsInstagram @iiy_clothing_podcastYouTube- Invest In Yourself ClothingTikTok- @iiyclothing Facebook- Invest In Yourself ClothingSnapchat- iiyc_2022Email- iiyclothing2020@gmail.comTwitter- @IIYClothing

Adam Tyson from Majestics, Australia sits down to talk about the Australian lowriding scene, a bit of his travels, and more... Enjoy!

Episode 33: NFL Week 3 recap and takes per usual. Friend of the show KG is back on the pod to give us his takes as a fan of The New York Football Giants. And some week 4 previews. TUNE IN! --- Support this podcast: https://anchor.fm/stateofthefranchise/support

In our newest episode, we explain the greatness of “I Can't Explain.” Obviously, we begin with The Who, and the original version from 1964 (1:26). It features a ‘gravedigger riff' (a riff so good, garage bands have been digging it back up for years), but also Pete Townshend's rhythm chops, and Keith Moon's drums as a lead instrument. It'll have you throwing shapes like a mid-60s London Mod! The next version is by the pride of Gary, Indiana – no, not the Jackson 5 – Oscar & the Majestics (53:16). Their version is tight, snappy and fuzzy. Ultra-cool vocals, busy bass, acid-soaked guitar, and most importantly, a cha cha tambourine sound. There's almost too much to list here! Next, from Edmonton – the boiler room of Canada – comes The King-Beezz (1:20:30) These Jasper Avenue J.D.'s give the song an insouciant flavour, with lazy, cough-syrup haze vocals and clangy guitar. They take totally different pills than the Who! The final conflagration comes with The Napoleonic Wars (1:53:53). Greensburg, PA's finest add a carnival organ to make this version sui generis and sassy. I think it's love!

Sponsors: Orange Beach Invasion, After Hours, Scrapin the Coast, & Bayou Showdown ODB & HammerD Weekend Wear Ron Perkins intros episode 251 covering scene updates ODB interview Matt Middleton from Vertically Challenged to discuss Small Town Throwdown which is Labor Day weekend in St. Cloud, FL ODB interviews Joey Durham from Majestics lowrider car club discussing How Joey got involved in the car/lowrider scene Joey's passion for Majestics Joey's sixty four Impala convertible which was a 20-year project  RIP Mark “Papa Smurf” Ballard! We miss you Dad    Stay On Da Rise! 

Hi there, I'm Shilpa and I am a Digital Marketing Analyst at the International Institute of Digital Marketing. Are you a digital marketer still struggling to rank your website in search engines? Ranking your website is a simple task if you follow best SEO practices. Let's dive in and understand how to shift complex SEO jobs into simple tasks. The answer is the right SEO tools and techniques to blow out the SEO ball of fire and help your website to sit on top of the heap. There are several SEO Tools available for processes like data analysis, keyword research, backlinking, & finding strengths and weaknesses of your website For you to drive your website traffic in 2021, we have filtered out the 10 best SEO Tools Into 3 major categories, ; * The first category is Keyword Research: where there are 3 leading tools - Google Keyword Planner, ubersuggest, and KW finder. Google Keyword Planner is a completely free-to-use tool while ubersuggest & KW finder has some great features but are available only with a paid version. * Website performance: where Google Analytics is the market leader. The good news is that it's a completely free tool available for marketers to see their visitors' journey end to end. * Finally under the backlinking and competitor analysis category there are some leading paid SEO tools available in the market. Ahrefs, Moz, SEMRUSH, SpyFu, and Majestics. To learn more about these please subscribe to our channel or visit our website:www.thedigitalmarketinginstitue.org Hope this will help you to increase your website traffic in search engines. Your success is now in your hands, go for it !! Thank You Globally Recognized #Digital #Marketing Certifications: https://thedigitalmarketinginstitute.org/ INTERNATIONAL INSTITUTE OF #DIGITAL #MARKETING ™ Learning Leaf: https://thedigitalmarketinginstitute.org/Learning-Leaf/ For Course Details: https://thedigitalmarketinginstitute.org/courses ------------------------------------------------------------------------------------------------------- INTERNATIONAL INSTITUTE OF DIGITAL MARKETING ™ is a certifying body founded in the USA by several long-standing marketers. We have years of experience in business, marketing, and more, and have put forth our combined experience to develop IIDM. Digital Marketing is something that's all around us, yet there has been no solid foundation for marketing in many, many years. In the news, there are blunders again and again by companies, failing some of the core aspects of modern marketing. Because of this, the need for a solid, stable foundation for marketing in the modern world is needed-- a foundation with the ability to be built upon and developed with time. #contentmarketing #digitalmarketing #digitalmarketing #marketing #socialmediamarketing #socialmedia #business #marketingdigital #branding #seo #instagram #onlinemarketing #advertising #digital #entrepreneur #contentmarketing #marketingstrategy #digitalmarketingagency #marketingtips #follow #smallbusiness #design #bhfyp #webdesign #like #photography #graphicdesign #content #art #fashiondigitalmarketing #digitalmarketingagency #digitalmarketingsalary #whatisadigitalmarketing #digitalmarketingcompanies #digitalmarketingjobs #digitalmarketingcertificate #digitalmarketingcompany #digitalmarketingcourse #digitalmarketingservices #digitalmarketingstrategy #marketingdigital #digitalmarketingconsultant #digitalmarketingagencynearme #googledigitalmarketingcertification #digitalmarketingmanager #digitalmarketinginternship #digitalmarketinginstitute --- Send in a voice message: https://anchor.fm/iidmusa/message

We got Carlos and Bird from Majestics Car Club San Diego on the lower Left Podcast. We talk all things lowrider including Majestics history, throwing car shows, the state of lowriding and much more. Blessed and honored to have Majestics San Diego stop by The Lower Left Podcast.

EP261 - Benedict Evans Benedict Evans (@BenedictEvans) has been a VC, an operator, consultant and an investment banker.  His VC career includes a five year stint as partner at Andreessen Horowitz. He know lives in London, where he publishes an excellent weekly newsletter “What mattered in tech this week?“, a podcast “Another Podcast“, and some epic annual presentations, such as this years “The Great Unbundling.” You can find all things Benedict Evans at his website. He’s one of the most thoughtful people in the commerce industry, so we tried to cover a lot a ground in this broad ranging conversation. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. Episode 261 of the Jason & Scot show was recorded live on Wednesday April 21, 2021. Transcript Jason: [0:24] Welcome to the Jason and Scott show this is episode a 261 being recorded on Wednesday April 21st 2021 that’s a lot of twenty ones I’m your host Jason retailgeek Goldberg and as usual I’m here with your co-host Scot Wingo. Scot: [0:41] Hey Jason and welcome back Jason Scott show listeners Jason this week on the show we have a really exciting guest he’s a renaissance man of sorts, he’s been a VC an operator a consultant and an investment banker. You and I love his annual Mega presentations that dig into various Tech Trends and he also has a awesome Weekly Newsletter that I highly recommend called What mattered and Tech this week. Listeners please welcome Benedict Evans to the Jason and Scot show. Jason: [1:12] Hey Benedict we are thrilled to have you, it’s and it’s a it’s creating a special occasion for us I rarely get to talk to Scott during daylight hours but but because of your time zone we’re talking in the middle of the day it’s fun. Benedict: [1:29] Cool well it’s good to hear you listen to the podcast so especially the ones about statistic so it’s always good to chat about this stuff. Jason: [1:36] You you are like one of eight listeners that enjoy my Deep – in statistics. Benedict: [1:42] Well it’s a former Equity analyst like I want to know what the number is I’m not happy with saying like so statista I want to know where is a number from and what is it what does it mean. Jason: [1:52] Yeah there’s there’s I feel like I thread this really fine line the overwhelming majority of people don’t want to be overwhelmed with the numbers and then the eight people that are interested in the numbers I’m always nervous are going to realize that my numbers are wrong so it does it seems like it’s a very narrow audience of like you know my mom that’s willing to to take my content exactly as is but enough about me Scott gave some of the highlights but can you walk us through your career a little bit Benedict and how you got an interest in all this stuff. Benedict: [2:19] Sure sir so I did a degree in history I went into Investment Banking as a sell-side equity analyst so, write research about mobile operators back when mobile networks were amazing and exciting Dynamic growth companies, and then I went and worked in strategy and BD in media and telecoms companies for a while and then as a consultant advising, media Telecom technology companies and then from 2014 to 2019 and a 2019, I work for Andreessen Horowitz which is a venture capital firm in Silicon Valley with sort of 15 billion dollars under management that invests in, people making new companies sometimes actually around e-commerce mostly around software to help other people do e-commerce but my other things say invested in instacart. [3:14] And then at the beginning of last year I decided to move back to London and do my own thing and so, instead of picking up some things I’d already been doing so I have a Weekly Newsletter with sort of Water by notes for the week and I have a website where I write about stuff and I do a big as you said like a big presentation, and so I’ve been doing that for the last sort of 18 months or so which is kind of an interesting just in its own right of you know what is it like to. Try and do content in a world where suddenly you can’t meet everybody and yet on the other hand suddenly everybody on Earth is willing to meet you by video. Jason: [3:53] Yeah and I would argue also can seemingly consuming more content. Benedict: [3:57] It is yeah I mean it’s an interim we can maybe go into this later but I had this sort of interesting moment a couple weeks ago when I was asked to speak at a conference in September in Zurich. And I thought actually that’s a choice now because in 2019 you either went or you didn’t do the business. And in 2020 it had to be video. And now it’s a question should that be video or should I go there and why would I go there do I want to go to Zurich with a be a benefit to me to meeting lots of people at the event should I hang around after I present it, and we’re now I think just thought of trying to work out what all of that means in lots of different spheres whether it’s you know remote work or e-commerce or, put a TV all kinds of different questions as we kind of we’ve had this of 18 months of forced experiment where everybody has to try working from home and are ordering everything on the web we inquire networks going to settle. Jason: [4:53] I know for sure I think that experiment is still ongoing because I’m like you I’m starting to get these, these optional in-person invites and it’s very unclear, what my criteria needs to be for those so still still sort of sorting it out I am I’m fascinated you you moved back to the UK not too long before the pandemic right was it. Benedict: [5:20] Yeah well I was sort of Fed Up of living in a city with no museums or art galleries or interesting shops and then of course I landed straight into the lock down saying like my timing wasn’t kind of wasn’t ideal you know so it’s a line from airplane you know I picked the wrong year today okay. Jason: [5:36] Yeah and to give listeners an idea of your standards you move from San Francisco like they might have thought you just moved from like like Bozeman Montana or something but like by us standards that’s on the high end of culture so yeah. Benedict: [5:50] Yeah that’s what they tell themselves a lot. Jason: [5:52] Yo I yeah I’m not disputing it just just stating the fact and I am I am mildly concerned for you because I do feel like moving to the UK has one significant disadvantage you went from a place where your, accent like automatically conveys credibility and authority to a place where you’re just another dude with a newsletter. Benedict: [6:15] This is true yes coffee accent doesn’t really come across in the newsletter it is into the icy day she works by twice in that sort of our over a certain level and like any Foreigner I think. Sort of automatically gets attributed a greater intelligence it’s like well if you manage to move and come here you must know stuff, so you like Americans in Britain generally regarded as being sort of feeble-minded but you know once they’ve got a job then they regarded as well they must know something. Jason: [6:40] Yeah my strategy is to move to Australia because I feel like that’s the one place where I could sound reasonable. Benedict: [6:46] I could work it could work. Scot: [6:48] You don’t drink enough for Australian the but they do have Starbucks you okay, a couple of follow-ups on your career when you were at Andreessen Horowitz what was your did you have a focus area or were you more of a generalist. Benedict: [7:03] Well so I think well so it’s your choice on says so when I went smartphones with a thing. And I’ve been talking a lot about smartphones along interesting I was talking about this with somebody the other day I’ve been talking a lot about smartphones in public online along with her instead of you. Um do you may know. And the sort of the interesting thing was that sort of both of us were people who came from the industry and knew how to do the analysis and how to make the charts and were allowed to talk about it in public, so there’s lots of people in investment Banks or Nakia or apple he knew all this but couldn’t talk about it in public and they’re also people who are interested but like didn’t know that, Nokia published quarterly unit shipments on the investor relations website. And so then but and so what I sort of built up with profile a publishing stuff online because I had a job I was a consultant I was freed and so I could say stuff in public since I was mad I was a small thing going. Certain point small things stop being interesting because it happened. [8:05] 90% of the developed world has a smartphone now four and a half billion people adults a five and a half in adults on Earth had a smartphone is not interesting anymore it’s like talking about Broadband adoption in like 2010 like we get it happened. And I think there’s a sort of a general point there in Tech that the point that you understand something is generally the point that it’s time to start looking for something else. It’s kind of the point that it’s become boring and you know it’s not what’s the important where the important questions are and say there was a time when that was no PCS in the 90s. If a PC thing with it going to be interactive TV well that it’s not being an interesting conversation same with smartphones like it happened absol’s happened what next and so, for one axis that becomes well let’s think about machine learning and crypto and a regulation, on another it let’s think about what my old boss Marc Andreessen called software is eating World which you’ve basically what happens when four five billion people are online. What happens with mass mass internet adoption, um which is kind of like it’s like being in like 1950 or 1960 and saying well like the last 50 years was how does everybody get a car and what is a car what is a car company in the next 50 years is with Donald’s and Walmart is what happens when everyone has a car. So you could kind of say well that’s sort of where we are in Tech now by the last 50 or 60 years is how does everyone get a computer and the next 50 years is well what happens because of that or whatever it is I suppose what I’m getting at is like the questions just keep changing. [9:32] So when I was there I was looking at smartphones now I don’t really look at smartphones very much. Scot: [9:39] And then you know it’s interesting if I understand you’re you’re doing some ice on LinkedIn you’re doing some work with some investors, that looks kind of like part-time it seems like your full-time gig is really kind of being part of the crater economy is that is that a fair characterization. Benedict: [9:57] No I suppose so yeah so maybe I was I had an mft I’ve all I left row when I started a sent out a newsletter in like 2013. It’s a bit like you know the joke that you know I didn’t realize I was doing machine learning I thought I was just making if statements in Excel I didn’t know it was a neural network and it’s not going to say I didn’t know I was making an end of T I thought I just sent his letter, and so yeah I suppose I am, yes I mean in the sense of poetry because I supposed to do only with some portion of what I do is actually. Selling content in some form some portion of it is you know more conventional speaking and talking and working with people in passing or by Zoom so you know I give presentations I spend sort of a day a week as a venture partner with a London firm called mosaic which invests in you know series AC stage software companies in Europe and that’s fairly convert straightforward Venture Capital but I do a bunch of different things. [11:00] Yeah I’m not sure if that was consciously a reference or not but there’s certainly a connection in there somewhere. Scot: [11:06] Only like five of our listeners got that Joe and I was one of them all right let’s let’s jump into one of our favorite topics which is e-commerce, you know so maybe I know we’ve had some interesting Twitter conversations of the impact of covid on e-commerce and, one of Jason’s favorite graphs is that one that shows that we’ve like almost tripled our adoption here in the United States which he yeah I’m joking his he takes offense at that, but what have you seen so you went you had this interesting perspective of you kind of know the US market and then now you’ve been there and UK / London what are you seeing as far as e-commerce impact during covid. Benedict: [11:49] Well so several different observations one of them is we actually have pretty good data for the US and the UK much less good data for the rest of your ordinary much harder to get and harder to compare. Um second observation would be the UK and Europe in general had a much stronger lockdown in the US, the US have service strong lock down in some places but not kind of nationally whereas the UK basically shut down for the last three months. [12:19] Um and third observation is whatever you make of that the u.s. went from sort of 16% to sort of a bit over 20 percent penetration if you exclude gasoline and restaurants and things. Um on the same basis that UK went from 20% to 30% and has been sort of bouncing around a bit had a second lockdown but in the UK is sort of stabilizing it about 30%, um most of the rest of Europe was three to five years behind, the UK and this is old joke that when the apocalypse comes you want to be in France because everything happens five years later there and that’s kind of sort of kind of what happens in Tech, type the French kind of ruling class the French newspaper reading class has suddenly discovered Amazon and having all the kind of moral panics we were having about Amazon like five years ago, um like there’s a data from eurostat they don’t have penetration data but they do have usage data and in 2019 I think only about 38 39 percent of all Italians made any online purchase at all. [13:21] So you’ve got this very wide spread across Europe of adoption and basically the UK and like the small Northern so you know this candies Belgium Netherlands and so on, ahead, of the USA Southern your big you at the big European countries I like 5 years behind the USA but of course the lockdown has been this sort of catalyst to make everybody at least try this stuff and Pull It Forward, um the other number is in the if you exclude grocery which is sort of you know a third of retail sales or something. So if you exclude grocery sales and look at everything else in the UK it’s now 40 percent e-commerce so. We’re now at this sort of point where it’s no longer a segment or even you know some if it will even for a long time it was something that some people did for some things and now it’s something everyone does for everything, but you’ll now it is real Tipping Point where you’re having kind of a lot of major retailers disappear or move radically pullback. And a lot of people asking her what is this going to look like what is the world of physical retail even going to be as we come out of this. I feel like that’s probably I mean I didn’t have the US Direct us UK comparison, clearly like us department stores in things a bit in long-term decline but I don’t think the u.s. is at the stage of like 40% of the mall is gone. Jason: [14:47] Yeah it’s fascinating the like I’d be curious to unpackage just a little bit like so and and these aren’t perfect numbers but rough numbers for for conversation purposes if you kind of use the same definition of retailgeek, um the u.s. is going to have about 25% e-commerce penetration versus I’ve seen 35 to 40 in the UK so so I think it clearly is. Is wildly ahead right in my mind there are three things going on there I can in both countries there’s. There’s a lockdown impact and prove your point the lockdown played out differently and in the u.s. it, spread out very differently just depending on where you lived but there’s hey we’re all getting less clothes and what clothes we do get were way more likely to get online stuff like that right so. The there’s a / stored impact which I do think is unique to the us like we. [15:41] 4X the amount of stores per capita in the u.s. that you had in UK so there was there was a long overdue correction and the covid-19 impetus for that that correction and then there is, I think at the moment a fundamental difference to how, people in the United Kingdom and people in the US get groceries digitally like the the UK was far in advance of the u.s. in terms of digital grocery adoption, before the pandemic so in the u.s. there was this huge thing over half the population tried ordering bananas online for the first time ever, um and while I’m sure there was some cohort of new new grocery Shoppers in UK as well it was. It was less and part of me thinks like fundamentally, the UK is an island with much greater density like you like the bananas like we call it it’s ironic that we call it shipping because the bananas don’t have to get on a boat to go like anything that there’s not a ship involved in the UK very often, the. Benedict: [16:45] This is a couple’s this is I mean it’s interesting stuff in here because well so two things to say one of them is so yes the UK will sort of five percent online grocery penetration. And no actually growing that fast I mean you got to 5% in a straight line since about 2000 basically. And it went ten percent more or less overnight and stayed there, and it’s still a now it’s gone up a little bit more in rent into the second lockdown I should say incidentally for all of these numbers this is not being distorted by the fact the total retail sales went down so this is after total retail sales went back up to the same level it’s still at that high level, so UK went from 5% to 10% I think the u.s. is sort of half that at most, um the other question I was thinking all these how much variation is there in the USA to your point about density if we were doing this analysis for New England or for California, would this look different with the numbers be higher I mean I don’t know I think the BLS is just started doing some numbers but. There’s I wonder how much the u.s. let the lower u.s. penetration is skewed by the flyover states if I’m allowed to call it that. Jason: [17:55] Yeah absolutely and I haven’t seen definitive data but my sense so a very, interesting distinction the overwhelming majority of digital grocery in the u.s. is curbside pickup, so we all think of the milk getting deliver to the house but but something like 80% of all the digital grocery orders in the US are a customer going to a store and picking up all their bags in the parking lot instead of, having them delivered and that’s largely because of the unit economics just don’t work in most of the u.s. neighborhoods. Benedict: [18:28] Is the density point was the you you know I’m sort of sitting in my hat and it’s my study looking out of the window in the city of, I’m in an Edwardian you know looks like it’s not like Brooklyn but it’s you know only Edwardian by bedroom houses and there’s you know practically cues of do grocery delivery van sometimes, all I mean that’s part of the point is that the UK retail industry is just much more competitive than the US and retail industry which you thought of gets hidden by the fact that the US has lots of supermarkets but they will kind of regionally dominant, Lucy UK there’s like five supermarkets I can shop from from here. [19:06] Five different chains and so there is a Tesco truck and a car do truck a Safeway truck and the sainsbury truck. Going down the street twice a day every day and they all these custom-built refrigerator trucks. And so that they know that degree of density does change things I think the other thing that’s happening right now it’s sort of goes onto a kind of a broader point is there’s now a wave of sort of one and two hour guy on the back of a bike grocery delivery startups one of them is his Turkish company called get ear or get GOI cottonwoods called now there’s like three of them, and they’re all based on basically dark stores in light industrial areas around residential areas. Um and it’s guys on bikes bringing you to bought a bottle of milk a pack of Pastor a bottle of olive oil and you know whatever they can fit in the bike and it’s sort of topping up the bay so you do the big weekly shop which might move to delivery but then you’ve got this I need its a 50 pound, $75 spend top up which is also happening, and that’s also course about density and how often you need it and what you wanted to pay Logistics to that. Jason: [20:22] Yeah now it’s and that is fascinating like I feel like you’ve highlighted what to me is the next digital wave of grocery like the the first way like the the biggest money to be made is on these big shops right so if you can, win a bunch of those customers that get 60 to 120 items, um in their cart like the unit economics are easier there and that’s in the u.s. certainly where all the big Grocers focused their attention, but you’re absolutely right like there’s a, a totally different mission that people use grocery stores and in the US the providers are heavily fragmented right so you’re going to go to Kroger Walmart or Albertsons to get your your big grocery shop but have you live in a, a urban city. [21:08] Probably going to a bodega to get a bagel or a coffee or or you know replenish the sugar you just ran out of right you like all those, those top-ups you know tend to get served by these smaller local grocery stores and now we’re seeing a boom in the in. E-commerce for those those top up so here in the US we’ve got go puff which is kind of a, purpose-built delivery Network that really focuses on that top up and then you have folks like door – that grew up in meal delivery trying to kind of move over into that does Top-Up missions as well so it’s, that’s going to be interesting in the UK is that are they the same providers that are doing the top ups and. Benedict: [21:52] The different know the different companies well so yes or no so some of the supermarkets have that Top-Up thing as well because what the supermarkets have done in the UK over the last 20 years is that created what they call a Metro format, which is sort of like a bodega size store that it’s open 24 hours and it’s right and it’s got a limited and will limited selection, but it’s you know it’s a double it’s two or three shopfronts wide, and it’s it’s a Tesco Metro it’s the same speeds Metro and so they’re using those as endpoints for a guy on a bike at the same time, I mean the other interesting thing there you know just talking about door – is the number from Uber last week. That they would like a think a 30 billion dollar run rate on rides and now fifty two billion dollar runway on ubereats, one of the things we’ll sort of sort of to kind of Link think sort of things in here one of these want I should have one of the points I wanted made in the presentation I did in January with that instead of thinking about e-commerce by product category and saying well books are different from makeup which are different from shoes which are different from. I don’t know like consumer electronics which are different from something else instead you should split it into Parcels versus delivery versus bikes. [23:11] And so on that basis is everything that can go into a brown cardboard box which is basically the airway Amazon sees the world and everything that can’t, which is either a refrigerated truck or you go to the grocery store or it gets brought to you on a on the back of a bike. Um and in that category you basically have Grocery and restaurant, looking at the numbers I mean I kind of struggled with for mentioned numbers earlier I got wildly conflicting numbers based on which research I looked at but it looked like something like a third to a half of us restaurant spending is actually takeout or delivery anyway and like was before the internet. Jason: [23:50] Yeah my number is it was close to 50 before and and was like well over 70 of Court off Prem was well over 70 during the pandemic. Benedict: [23:58] Yeah and I think like the interesting General thing I was thinking about this is a like split e-commerce into can it be a cardboard box or a bike or truck, oh collection but the other thing I was thinking is like if you just forget about e-commerce for a minute and you kind of ask the question well why is it that you buy a pint of milk, from a completely different kind of store from a bed or couch why does he care I have a giant store in the edge of town and Walmart have a giant store in the edge of town and the bodega doesn’t, the night we know the answer but like if you kinds of systematized that it’s like there’s like an algebra, of cost per square foot how urgently you need it how willing the far you’re willing to go how often you need it how big the inventory is you know add 20 more criteria that get you like a kind of a multi-dimensional scatter plot of, aquella versus a department store versus a high-end Boutique versus a bodega versus. Pick 10 all the retail categories and sort of what the internet does is it’s kind of like it adds three ways. [25:01] And so it enables a whole class of new kind of retailers so like it’s like freeways and cars enable big box retail for the sake of argument and enable the different kind of Supermarket where you can fill up your car as opposed to having it carried home. And the internet like adds a whole bunch more criteria in the same way to that whole Logistics question. Which gets you both to my point like the one our grocery delivery versus a weekly shop and it gets you that question do I go there or do they come here and what do I pay on each side. Which is another way of saying like maybe instead of saying the internet is completely new we should say this is just like another wave of change in retail. Scot: [25:38] Yeah yeah I agree with that Framing and it’s interesting, so it wouldn’t be a Jason Scott show if we didn’t talk a little bit about Amazon and I noticed you didn’t mention them as one of the trucks coming to your neighborhood makes me so they just basically ceded the UK grocery delivery space. Benedict: [25:55] They do but they’re not in grocery delivery so they of course so there’s I mean it’s the sort of someone was saying what’s the you know the children’s game where you ring the doorbell and run away what do you call that that’s called parcel Force. Did one of the career firms here. And so yeah there is an explosion in the other so say they were the refrigerator trucks which are all the supermarket’s plus a car do. And then there are parcel trucks which are a whole other bunch of companies so it’s dpd it’s making supposed to office and it’s dpd and it’s Amazon and it’s a couple of other things but that’s sort of basically the story, um but it’s just a whole other hold on the model there is existing in powder. Scot: [26:43] Dude so Amazon’s pretty dominant there in the UK and obviously in the US doing really well do you see anything slowing them down or how do they fit into that framework you just lay down. Benedict: [26:54] So I think well I’d sort of propose maybe another framework so so I think like the way I always have to talk about Amazon is you know this cliché that e-commerce has infinite shelf space and I said that’s not quite right for Amazon and Amazon has one shelf that’s infinitely long. And so everything they sell has to fit onto the same shelf and be sold in exactly the same way through exactly the same website and exactly the same Majestics in the same kind of boxes. And the like the story of the last 20 25 years is converting more and more product categories to discover people are willing to buy it like that. [27:31] Where you know start with books but it turns out there’s an awful lot of other categories that you wouldn’t have thought people would buy like that it turns out they are willing to buy like that, um and then the other side of e-commerce is yes people will buy it online but not like that. So you need a completely different web experience different kind of recommendation or service, for you need to have free returns or it needs to be hand-delivered or whatever it is but it needs to be something other than the Amazon commodity logistic model. And so I mean you see this in the kind of the market share, that you know they’re also to people who are under the impression that e-commerce is 75 percent of retail and the Amazon is a hundred and ten percent of that but of course it isn’t, um you know Adams and his goal sort of seven or eight percent of us retail it’s got a bit less than half of depending on how you count it instead of it’s got sort of 4045 percent of u.s. e-commerce and it’s kind of the same in Britain, um Maybe a bit higher Court member rather unsurprisingly you look at the share in lockdown and the the online-only retailers share went down as a show of e-commerce but there’s a whole other question a lot well what are the other ways of buying this, which I would think you know basically you never the what’s old is new and Amazon is the new Walmart and Amazon Walmart converted a whole bunch of stuff into Walmart. [28:54] And Amazon is converting a whole bunch of stuff into Amazon but it doesn’t follow that everything becomes that. Scot: [29:01] What are some of the other modes so you mentioned like Uber Eats and food delivery which is kind of a different mode what are some of the other modes that you’re seeing. Benedict: [29:10] Well so I think I mean just this is mechanistically there’s parcel and then there’s truck brings it to you there’s you go and get it and then there’s guy on a bike, we just don’t like the kid on bike brings it to you there’s also sort of orthogonal to that the set of so that’s a very Silicon Valley word but same sort of next to that you’ve got like, I should say societal next to sound clever you’ve also got like free returns, for subscriptions or subscriptions where you get 10 things that you don’t know what we don’t know what you’re going to get and so there’s lots of different kind of merchandising and retailing models. Um that are quite distinct from the Amazon merchandising in retailing model which is like you know whatever you know you can have any color you want as long as it’s black. Scot: [30:02] I do so one that that we’ve been following closely is live streaming which is kind of caught fire in China, but as you know some of these things they kind of catch fire in China and they stay in China they don’t so like you know what I would call chat Commerce as a big thing in China hasn’t really kind of made it out there do you see live stream becoming one of those are you seeing any evidence of that like in your. Benedict: [30:24] So I think a lot of people trying it so it’s clearly on everyone’s experiment list for this year will it work I don’t know. I mean I think this is like the general puzzle I have looking at China which again is sort of on my list to write about I read about it as a column in my newsletter but I should write about it again it’s like sometimes I feel. [30:45] So this is what we’re saying this so like I started Mike when I started my career I’m mobile internet was everyone was very excited about mobile internet if it didn’t actually exist anywhere except in Japan. The Japanese operators that launched this thing called I’m out and equivalents of I made which was a phone that had a packet-switched network and an internet connection and it was unmetered, when I was submitted a comment anyway it was cheap and they had an app store and you could look at stuff on your phone and you have like a big not even color screen but it’s like a big screen with lots of text, he was a mate and they were like millions of people using this and the chart was going up into the right and it was amazing and they were kind of to sort of lessons from this the first is that I made turned out to be a dead end it wasn’t actually the future. The second was that you couldn’t actually find out what was going on except like a third hand because you couldn’t use the product yourself you couldn’t read the language. [31:40] You couldn’t read the, like discussion of it by informed people because it was all in Japanese you couldn’t go there because it was like $5,000 to go there and even if you did go there you still couldn’t use the product if you want a Japanese resident you can buy the phone so everything was sort of a third hand, and you tear this stuff about this amazing stuff that was happening in Japan you would quite know okay is that actually what’s happening and be what predictive value does that have, easy like I don’t know it’s like you go to a country another country on holiday and you see a retailer that you think that’s really cool I wish we had that at home a bender but you know it wouldn’t work. Like you couldn’t take that retailer on just do it in LA and expect it to work. [32:17] And which is still the thing I should have wonder if I look at it all the other this is repairable to this in Tokyo chit China we sighs how much of this is put how much of this is being accurately described in the first place. Jason: [32:29] Yeah. Benedict: [32:30] Because that was the whole problem with like the whole bot thing to in four years ago everyone said oh we chat is amazing and it’s all about Bots and Chinese people said like no it isn’t it’s not about possible. And the other piece is like how predictive is this how much of this is about Japanese the Chinese market structure and LeapFrog in traditional retail and like five other criteria about how that market is set up and it wouldn’t necessarily work here. And maybe the third step is which is one of the things I think is interesting about Clubhouse is is it that you take that core concept but you do it in a complete different way. So Clubhouse looks a lot like stuff that was happening in Japan so in China a couple of years ago a bit in a little bit it’s also completely Americanized. It doesn’t have 800 things on the screen and you know it’s not that visual overload that you get with two European eyes looks like that’s how that’s how European see Chinese apps are like oh my God there’s so much stuff on the screen but it has tipping and subscription and it’s not add based in the same way and you pay for content. And so I think that’s like a generalized thing I wonder if I look at all of this stuff in China you have like eight or nine hundred million people you have a huge number or smartphones you have a huge number of entrepreneurs scrambling over each other frenzied Innovation creation copying of every kind of course is going to be amazing ideas coming out of there. But it’s a big jump to go from that to look at one particular company and say well that will work here. Jason: [33:56] Yeah it’s interesting as you’re explaining it like I’m also thinking like I noticed there’s a very often a fishtail version of this to write that the. The real numbers that were already impressive in China for you know some like different behaviors than we see here, keep getting Amplified every time someone tells the story so I you know live streaming Commerce is 70% of all Commerce in China and you know WeChat is 50% of all Commerce in China and all these things that are like objectively not true. Benedict: [34:26] Yeah and you can tell. Jason: [34:27] Yeah and I. Benedict: [34:29] Is there anyone can make up any old bollocks about what’s happening in China and people will believe it. Jason: [34:33] Man yeah and toll recently and you know I was desperate to understand these real experiences and so I have a lot of Chinese co-workers and I there were super patient with me, sort of like annotating screenshots from from various apps and things but, to your point like it was impossible for me to experience, are we pay for example right because you you literally need a Chinese bank that an American citizen could not get like that very recently is not true but like all of those digital wallets were, not available the westerners and when you take digital wallets out of all of these ecosystems the experiences wildly different. Benedict: [35:15] Yeah is actually a which is to my point exactly like trying to understand I made 20 years ago. Jason: [35:22] Yeah yeah. Benedict: [35:23] Literally be like looking at pictures and stuff and stuffing stuff through Google translate if that even existed then and try to work out how this works. Jason: [35:32] Yep I’ve sat in a number of meetings at Best Buy when we’re talking about if we should have a web browser and using the wildly successful I’m owed example but yeah so I do want to, half pivot I guess still on Amazon another topic that comes up a lot and I know you you have a strong perspective on it is this whole notion of Amazon private label and and you’ve done some some awesome writing that Scott and I have both enjoyed talking about you know what a, a miraculous new invention private label is since Amazon invented it a few few weeks ago and what is potential implications are an antitrust can you kind of. Give us your primer there. Benedict: [36:17] Yeah well sorry I was kind of interesting so. This is kind of Trope of attacking tech companies where you say you idiot you invented the thing that already existed so people looked at Lyft line and said you invented buses. [36:29] And the funny thing is when people complain about private label by reaction is you can back congratulations you invented retailing. Because this is book that I kind of talked about quite often by Zola, from the 19th century called Bonner did and happiness of women which is basically a novel about the creation of Bon Marche and it’s equation of department stores in the nine 1860s 1870s. And the central character instantly turns a Draper’s shop into a department store through force of will over like 10 years and there’s highlight pages and pages in this book about return on Capital and stop days. [37:08] Um and working capital and he invents lost leaders, and there’s like two pages where his staff is saying but we’re losing money on every yard of this and he says yes I know that’s the point and he invents free returns. And of course and fix prices if you can’t have a discount until you’ve got a fixed price and free returns and catalogs, and meanwhile the the shopkeepers on the other side of the street as saying like have you seen what that Maniac is doing he’s selling hats and gloves in the same shop he’s got no morals it’s indecent. And you read this thing and it’s like this is people describing hours this is Amazon you know this is this person who’s creating this different way of packaging up all this business and selling it in different ways and innovating furiously on every different aspect of it but one of the points is that the thing that he’s selling is a loss leader is private label fabric. [38:01] And you kind of you you go and you look it and it’s maybe this is a point about you know UK versus American retail like I never would have occurred to me that you wouldn’t know the supermarkets are full of private later product. And you go and look at the history of this and like the FTC wrote this like a hundred page report in the early 30s on chain store private label brands. [38:22] And guess what it’s like a quarter of all these girl sales in the US are private label brands in the early 30s and so I think the sort of the interesting thing here is to say look. This is the stuff that you were describing. At the most basic level has been part of retail 450 years every retailer does his most weed hairless do it way more than Amazon it’s like one or two or three percent of Amazon sales it’s 20 to 30 percent of sales and most retailers you’ve heard of except for the Gap where it’s a hundred percent but you know how I’ll get Macy’s Wal-Mart it’s 10 20 30 % of cells. And so so the question here is like is it that you just didn’t know this happened and you’re shocked and astonished to have find out about it. [39:07] Is it somehow different when Amazon does it. And of course it’s different in some sense because like Amazon is in a supermarket but is it different in some kind of meaningful sense because like yes of course they have scale they do so there’s Walmart, yes of course they look at the data of what selling in their store yes well done so does every other retailer they have computers do they know what they sell. He’s a they’re looking at what you’re searching for but not buying and that’s a different kind of data to the data the Walmart has well maybe. But how him how big a deal is that as opposed to the fact that they’re just competing with their suppliers like all retailers. Case is actually just a moral Panic is it that you had no idea this existed you’re shocked to discover and you think it’s amazing in the evil because you think Amazon is amazing evil. I’m always a genuinely something different about the way that Amazon does this that matters. Um or of course do you think that all our retailers should be stopped from doing this. And you can say that but you do have to understand that that’s like a third across K you’ve just band. [40:14] So I think those are the sort of the interesting questions of course they intersect with a kind of a joke that Berman made earlier that there are people who think that Amazon is sort of like 45 50 75 percent of American retail so you do actually have to understand their Amazon is roughly the size is the same size as Walmart, no it doesn’t have a monopoly. But then it does have a monopoly in certain very specific areas you know there are certain businesses where I’m as an only is the only Channel not just in private label but you know it works. Does that person have a does that person have Market dominant dominant does Amazon have market dominance in grocery obviously not his it have market dominance in books obviously. Jason: [40:51] Yeah no it’s super interesting and it’s funny I was. I found myself in a mild Twitter feud on this topic this week that I had to retreat from, because I sort of made the same point you did that you know hey Amazon has like one percent penetration and you know 25 to 50 is not is not uncommon so Amazon’s the worst private-label her in the history of retail at the moment. And then you know we were talking about the various categories of private label and and I pointed out that the interesting thing to me are the, desirable unique products that retailers are starting to invent that our own Brands right and so I use that Target has a bunch of good examples of this like cat and Jack is their apparel brand, but my hypothesis was. Like arguably the most successful version of this recently is the as I hit mute the Alexa the you know which is essentially a private label product that that Amazon invented and a bunch of people in Twitter like push back in there like, that that’s not a private label product that’s something you know Amazon invented the the whole category while I can. I don’t know I might go so Amazon invented the Bluetooth speaker that’s interesting but but you. Benedict: [42:06] Reporting invented the clock radio. Jason: [42:08] Exactly and so but but I did really like you know is there a way in which they did an interesting mashup and that unlocked you know huge demand sure right like I’m it’s an impressive product but it’s, at that whole Space is super interesting and the same people that are pushing back and going like oh this is you know uncompetitive unfair Behavior, certainly enjoy their Kirkland 5 pound bags of nuts and they certainly enjoy their Alexa and you know you go back, the history of retail retail started out as the the product inventor selling their own product right like wholesale is is a much newer invention. Benedict: [42:45] Yeah I mean I think the. So to specific in a general points is specific point is I think the interesting thing about Amazon Marketplace is that if you are super thoughtful Innovative creative sort of regulator if that’s not in any sense an oxymoron. You would propose that Amazon be obliged to provide wholesale access to its Logistics and it’s e-commerce. Like if that’s your view think Amazon is a monopoly or anything Z Amazon is guilty of Market abuse what’s your remedy well they have to provide wholesale access to the logistics and website and guess what they do in fact that 60% of the business. From and I think the the interesting sort of General point. Is here and this is sort of a point I might sort of what Emily talking about regulation is like. [43:34] The the kind of the eye-catching hand-waving sloganeering stuff generally falls apart when you start asking questions so like let’s break up Google, okay into what and what problem does that solve YouTube is still YouTube it still doesn’t have any competition let’s break up Facebook okay that doesn’t stop teenage girls looking at self-harm content on Instagram those are different kinds of problem. The stuff is going to hurt is regulating where the buy box can appear around Marketplace. It’s you know regulating the price that Amazon charges for shipping, from Marketplace and in the same way it’s going to be no the at the hey antitrust off that’s going to hurt is going to be digging deep inside the mechanics of the ad marketplaces, and finding some Loosely worded email and finding Google ten billion dollars and making them sell double-click. No it’s not that doesn’t make a great book title that takes 20 minutes to explain what the fuck just happened if I’m allowed to say that case 20 minutes did it’s a staff that takes 20 minutes to explain what happened and turns out to be 15% of Google’s profits, that’s where I think most of the regulatory staff will actually bite. Scot: [44:49] I know we’re running up against time and we want to be we’re thankful that you took time out of your schedule to talk to us the I didn’t want to end without talking about just kind of at a macro sense your latest Mega presentation was around great unbundling, so maybe tease listeners with kind of what is that and maybe one example of something coming out of the Great unbundling. Benedict: [45:13] You know it’s always kind of a challenge to you know talk about what’s happening in what’s changing in tech for either more than one minute or less than two hours. Um because you can either say look everything’s going to be software or you can all you got off and you spend an hour and a half talking about what’s happening in Indonesia you know like and digital transformation and all kinds of other stuff that I didn’t even mention, um I think the kind of the cool thing that I wanted to talk about was and this is great and I started with this quote from one of the owners of Kraft Heinz where he said I’m a terrified dinosaur I thought I was in a world of kind of efficiency and old Brands and profit maximization and now suddenly everything’s being disrupted. [45:51] And I think you can kind of generalize this to like everything in retail and e-commerce is clearly breaking apart and no one knows what the new stability will look like. Meanwhile because you have this completely different channel that totally changes everything in cpg everything in brand everything in consumer product because suddenly the way that you sell it completely changes and that creates all sorts of different kinds of competition a different kinds of product. And then third very obviously the whole world of advertising is breaking apart like Google and Facebook between them and now probably half or more of total us advertising. Maybe more I’ll remember the number now and say like this this we’ve gone from this world of basically creativity and telling stories to being data. And meanwhile that place doesn’t have ads and so like the whole world of brand has changed the whole other retailers changing the whole world of after I think it’s changing and of course TV as well is complete completely broken apartment and you know where the show is going to be what channel the channel is going to be one of the aggregate is going to be and in all of these things the kind of the model it’s like you used to have this very clearly defined go-to-market where you have the people who made things and the people who are aggregated and sold it and now that’s all been broken apart, all the people who used to sell to aggregators whether that’s TV companies or retailers or any kind of data market and now like okay well we’ve got completely different aggregators and also maybe we should be going Direct. [47:19] And ever wants to customer relationship. Most of those companies however most consumer brands are actually not consumer businesses they’ve never they don’t actually sell makeup they sell trucks full of makeup. To warm up or 240 and they’ve never actually been a b2c business. Um and now suddenly they all need to think about whether they should be a b2c business and if not what are all the new b2c businesses that will completely take over their Channel, and what how much data they should have and what they should do with their data and what all of this means and so this is great quote from great Jim Barksdale from like 25 years ago there’s only two ways to make money in business bundling and unbundling. And what’s happening now is like everything across brand retail consumer products advertising TV is being unbundled. And it’s going to get re bundled at some point in some ways but we don’t know what. Scot: [48:08] Yeah I find myself I’ve got 20 subscriptions right to all these different things so now I need someone to do aggregate that for me where I unplugged my cable thing because it got too expensive but I’m spending just as much but now I’m having to manage 20 subscriptions. Benedict: [48:22] Yeah exactly I said it was with the point earlier it’s like the remaking of retail around the freeway or the remaking of retail around electricity and around elevators and department stores you know it’s another of these sort of generational resets of how all of this stuff works. And like all the cars are thrown up in the air no nose with a little girl and not everybody is going to have a DC business in five years time and that applies in Hollywood as much as it does in. Cereal. Scot: [48:52] Yeah and then it’s kind of fun to think through so in the world of e-commerce all these brands are going direct which is interesting and but then you know from a consumer standpoint where does it stop because you don’t want to go to 80 different websites to get that one brand you know to the extreme example you know there’s a benefit to the grocery store of having one place that has all these brands aggregated, so We’re kind of in an unbundling phase and then I wonder is there a new model that comes along and is the bundling or does Amazon kind of become the bundle or do you have a point of view on where that goes. Benedict: [49:26] So I think clearly you know it’s a different way to think about this and one of them is clearly not everyone’s going to be able to go to Road and a lot of stuff will collapse back in I think the way that WWF, WWE wrestling people rolled back into a bundle with interesting because you would think that would be a standalone brand that would be able to do that and they decided didn’t work Disney can. Um Sony can’t like insanely build its own direct-to-consumer subscription video business probably not so what a Sony Pictures do. Um says a lot of those sort of questions I think there’s a sort of a subtext within this and maybe another layer in this is I had this wrote this things that are four five years ago that I called lists of the new search. And I she showed a slide to accompany the other day and I had a picture on the one hand of Macy’s from my 1910 you know the store the biggest store in the world, on the other hand there’s a store in Tokyo that just sells one book. [50:23] They change it once a week and they’ve got a table piled of copies and they’ll tell you about the book and the kind of the question is like how do you find a product, see if you go to this store they only sell one book so that you don’t have a discovery problem but you’ve got to know that the shore store exists which basically means either advertising or they’re paying rent in the right part of Tokyo and so the that part of Tokyo is the aggregator. Oh you can be in the multi-brand boutique and you’re not quite as hard to find but that Boutique has to find you and has to choose you and you still have to know about the boutique for you can be in Macy’s and then like okay you’re going to be a bit difficult to find that but you’re not going to unlike you to walk past that product now or you can be an Amazon and you’re one of however many hundred million schools and you’ll never like walk past it you have to know what you want. Um and so but if you’re in Amazon and you have to know then how do I know it exists while I read about it in Vogue or read about it in wallpaper or GQ or somewhere. And so this is sort of sense that like you can either be. This carefully curated thing but how do you find the curation or you can be in this vast thing that has everything but then how do you find it in the answer is well some other kind of curation but there’s like there’s not like an answer to that there’s just kind of a pendulum that swings back and forth. Jason: [51:36] Yeah it’s fascinating to me it’s I kind of putting a historical retail lens on it again like in a, in a earlier world when there were was a choice of three hammers to buy like you could bundle discovery of hammers with consideration of hammers and fulfillment of hammers right and that’s what independent hardware stores did and then the, the pianos of the world or the the Home Depot’s of the world said hey now there’s a hundred Hammers and it actually became way harder to, discover and pick a hammer because they did such a good job of bundling, fulfillment and distribution of all these hammers when Amazon makes 80,000 different hammers available, they can they simply cannot also be the point where you discover and decide on Hammers and so I actually think it’s. Bundling fulfillment in some of these things or purchasing some of these things has created new unbundling zuv, Discovery and so you know that’s an interesting space to me in Commerce right now is how how many. Products used to be discovered on the Shelf of a grocery store and are now being discovered in a tick tock video or whatever else. Benedict: [52:49] Yeah I mean I think a lot of this is Pop Culture which is to the point about you know we’ll live streaming work I don’t know that’s like saying well that new, my fashion magazine for teenage girls while I don’t know maybe, awesome but he knows a lot about that and it’s pop culture and its retailing and Merchandising it’s not really a technology question and it’s also I mean that you know the maybe another way of thinking about this is that like in, 1800 there was a very finite amount of product, there was also very limited number of customers you know number of people who are actually kind of consumers in any really meaningful sentence for fully like a couple of thousand people in each Country and then the Industrial Revolution happens and suddenly you have infinite product and you also have like many more consumers and then you have but you have the gatekeeper of the logistics on the retailing and the which is either the retailer or the media to tell you what bye, this is the bait The Gatekeepers are the newspapers and magazines on the one hand and the retailer on the other side and maybe the retail is whole set up behind them. Um so you have infinite product and customers but you have this gatekeeping function its activation function and now you know you don’t. [53:59] You know now it’s Google or its Amazon and Amazon has however many hunting a hundred million schools or its Alibaba and they said there’s infinite product and infinite choice. And that almost gets that gets you to the book store that only sells one book. I mean I remember years ago reading about it I denim store in Tokyo that was called not found because they didn’t want to show up in Google they wanted it to be impossible to find them in Google. [54:22] And you almost feel like there’s almost like an arts and crafts moment now we’re like in 1800 if you said I want something handmade that didn’t mean anything, in 1900 if you say I want something handmade that that becomes a very meaningful statement you know I want to step out of mass production and I sometimes feel like there’s a lot of different strands in, popular culture now that is sort of about stepping out of the fire hose he sort of what it serious as well isn’t it. That is what Instagram is getting at there’s a lot of sort of ways that are trying to get you a way as not just a search box it’s something else. Scot: [55:00] I remember the early days of etsy everyone thought they were crazy because the handmade category on eBay was like 20 million and they’re like can’t it’s not Venture back avoid the Tam isn’t big enough and now it’s like two billion dollars in GMB. Benedict: [55:12] Yeah well that’s like that guy who said that the time for Uber is taxi cabs like yeah I know. Scot: [55:19] What do you think about scooters Tam is walking do you buy the you buy that argument. Benedict: [55:23] I don’t know um there’s. Scot: [55:26] Are they a thing in London or is London. Benedict: [55:40] This is clearly a shift in electric changing what that can mean, and changing the practicality of that and massively broadening that and there’s a shift instead of popular consensus around what road should look like which means that scooters and bikes can become much safer and much more practical. Um How big is a scooter and a bike has some practicality in that like it’s you know you can fold it up so it doesn’t take the space that a bike the fall but whole bicycle does Maybe. You know I mean it is a business how big a business is everybody on earth going to have one I don’t know you know I couldn’t have used one to commute 35 miles a day to Menlo Park from San Francisco, um but I can certainly see that filling a segment. In the same way that like it’s I don’t know maybe it’s like being in like 1975 on the same do you think hatchback small cars are going to work. He wants his worlds for some people in some places. Jason: [56:37] It’s never really fulfilling answer though yeah. Benedict: [56:40] Yeah it’s the answer is sort of yes maybe for some people it’s never going to be like binary. Jason: [56:44] Depends exactly. Benedict: [56:47] Well this is I you know I studied history at University and I’m the master of my college Hugh trevor-roper of sort of famous for saying history teaches us nothing except that something will happen. It’s always different. Jason: [56:59] Yeah, hey I know we’re coming up on time maybe one one last question pivoting as far away from history as possible all this interesting Innovation is there anything in particular that you’re excited about for the future of Commerce like is there is there one of these Trends or technologies that you’re more more bullish on than others. Benedict: [57:19] Um I think there’s like a hole I hate this is such an overused term but it’s convenient there’s a sort of a Cambrian explosion in every kind of remote work every kind of video and collaboration and interaction we’re not in the same room and what do you do that it would be better than video. And there was also a Cambrian explosion, in every kind of sense of what would e-commerce be how would it work what does physical retail look like if it’s no longer the end point to a logistics chain so again a horrible word experiential huge amount of people thinking about retail is experience, events is experience what does it mean if the alternative if it’s if it’s always easier to get it by Amazon or to buy online what we what is the reason you create to go to the store. [58:07] If it’s easier to buy it on Amazon what’s the reason you create to put it on the website. If people aren’t buying that online what would you put what would you change what online experience would you create to change that, and I think the kind of the lockdown have been this sort of catalyst. Of just we maybe just like the realization like everyone is online everyone will buy anything online there is no product that people will not buy online if you can’t come up with the right experience and so we’ve got this sort of huge wave of innovation coming in the next year two years three years around working out what that means, is this like all the things that come off to zoom which is a bit like all the stuff that happened with voice after Skype, all the stuff that comes because out of that realization and it’s just going to be so many sort of interesting models in interesting ways of doing this. Jason: [59:02] Yeah that is interesting it’s. It’s going to be a fascinating area for all of us to live through that’s for sure I’m grateful we’re in a time of such such interesting and fascinating disruption, Benedict that’s going to be a great place to leave it because it’s happen again we have used up a perfectly good hour of our listeners time, as always if you have any questions or comments about the things we discussed on the show we’d love it if you’d leave us a comment on our Facebook page or hit us on our Twitter feed and for sure if you enjoyed this show we sure would appreciate if you jump on the iTunes and give us that five star review. Scot: [59:41] Benedict thanks for coming today if folks want to find you online you’re pretty much everywhere but what’s kind of the best Gateway that you folks. Benedict: [59:49] Well if you Google me my parents had good SEO so Benedict Evans will take you to my website which is Ben Evans been – evidence.com and there’s various sort of things you can do that. Scot: [59:59] Yeah yeah yeah I share that with you Jason does. Jason: [1:00:04] Yeah Scott Scott’s parents either had great SEO or were very bad spellers. Yeah or perhaps perhaps both but I really enjoyed the chat thanks so much we’ll put a link to your bananas in the show notes and until next time happy commercing!

Tune in to hear who we've been talking to and corresponding with at Georgian Bay Roots. On the show today: The Lowlanders, Jay Smith & the Majestics, James Brown (feat. Al Lucas on bass), Billy Fairley, the Cowboy Junkies, James Gordon & Sons, Bryan Leckie/Karen Kashuba/Kim Grant, The Aishterus, Freezing Paint (aka DJ Tadeo), Glacial Erratic, BA Johnston and The AB3.

Powerful Love – Freddie Scott - BeWith That’s the way I feel about you – SkullSnaps - SixNine Lots of Love – Marc LaRoi Cummings - Expansion In my groove – Hil St Soul – Regi Myrix Records Sugar Free – Afrodisia - Cordial Wish Upon Love – Cool Creations of St Maarten – AOTN Disco Never Gonna Stop- The Regime – Izopho Soul Key to Love – The Majestics – Light in the Attic Records Just be yourself -The Pretenders – Family Groove Ashadwa – The Ethiopian Brothers – Mushi45 Red Light District – The Afro Soul Prophecy - Schema All I Need is you – Slay - SixNine Dreaming our lives away – People’s Pleasure with Alive and Well – Athens of the North Make it alright – BB Soul ft Laura Jackson – Boogie Back Records Can’t nobody love me like you do – Storm – Record Shack The Funk is Back ( Ilija Rudman Disco Club Mix) – The Brand New Heavies - Imogen

For the 6th installment of It's Whatever, Man, we're talking about ladies, sexuality, and the music industry's influence on pop culture -- and joining us in the special guest hot seat is Nyasha!! Songs/artists mentioned in the episode: "WAP" by Cardi B feat. Megan thee Stallion "Boys" by Charli XCX "How to be a Heartbreaker" by Marina and the Diamonds "So Hot You're Hurting My Feelings" by Caroline Polachek "Break Up With Your Girlfriend, I'm Bored" by Ariana Grande "Misery Business" by Paramore "Pussy Fairy (OTW)" by Jhene Aiko "Pink" by No Rome "Pockets Bigger" by Flo Milli "The Dentist" by Knife Wife "Beautiful" by Rhye "Cocoon" by Bjork "Midnight Mischief (Tom Misch Remix)" by Jordan Rakei "Untitled (How Does It Feel)" by D'Angelo "Japanese Denim" by Daniel Caesar "Poetic Justice" by Kendrick Lamar feat. Drake This episode's recommendations: EDDIE'S PICKS "The Saddest Song" by Morphine "World Destruction" by Time Zone feat. John Lydon and Afrika Bambaataa "Escape Pod '77" by Persona La Ave and Baraka "I'm Better" by Missy Elliott feat. Eve, Lil Kim, and Trina DELON'S PICKS "How I Met Your Mother" by BLACKSTARKIDS "Deathwire" by Rough Francis "I'm Gonna Tell My Therapist On You" by Pinkshift "Care" by Beabadoobee "Burden" by Amine "Dying Breed" by the Killers SYDNEY'S PICKS "Making Love" by Sir Woman "Ladybug" by Garcons "Key to Love (Is Understanding)" by Majestics "Bulletproof" by FARR "Coffee For Dinner" by Orion Son NYASHA'S PICKS "Mommy" by Missy Elliott "Kisses Down Low" by Kelly Rowland "Do It" by Chloe x Halle "Drive" by Milo "Carolina" by Milo "Supply Luh" by Childish Major "Babylon" by SZA feat. Kendrick Lamar "DHL" by Frank Ocean "Shea Butter Baby" by Ari Lennox feat. J. Cole "Dance For You" by Beyonce "Big Girls" by Masego "Body Party" by Ciara Listen to the episode playlist HERE: https://open.spotify.com/playlist/6g7k6XLwinLeF62fmehRzU?si=xSnF9rX7SqSnGhf_0YiUYQ

Welcome to the first episode of Best Kept Secret in Sports! The Seattle Majestics dropped the mic on the women's football community today and we've got the full story. Best Kept Secret in Sports is a women’s football podcast from Becca Fernandez. Season One follows the Seattle Majestics through the 2020 WNFC season. Episode One comes out on 2/1. If you want to support Becca, women's sports, or lesbians who make podcasts, you can subscribe to our Patreon for as little as $5/month or donate on our website: www.bestkeptsecretinsports.com. This money will go towards Becca's travel to the away games for the 2020 season. Follow Becca: www.twitter.com/becFernand3z Email us: hi@bestkeptsecretinsports.com Subscribe to The Best Kept Secret in Sports wherever you listen to podcasts! We're available on Spotify, Stitcher, Apple Podcasts, etc.

Welcome to the first episode of Best Kept Secret in Sports! The Seattle Majestics dropped the mic on the women's football community today and we've got the full story.

A super fun episode with one of our fave buddies, Franki Appleton. Who shares our love story for Phoebe Waller Bridge and Fleabag, and is a fellow Tooting resident fighting the flytipping and litter wars. Franki and Pip sip on a beautiful Prosecco from Majestics while Vix has a rant about being preggo. Oh yeah! AND... we talk about RuPaul Dragrace UK! Enjoy!

The subjects of our podcast series Backspin: The Search for Milwaukee's First Hip-Hop Song played 414 Live.

The subjects of our podcast series Backspin: The Search for Milwaukee's First Hip-Hop Song played 414 Live.

A businessman with a business plan finds a group of energetic local kids who model themselves on James Brown and convinces them to record what might be Milwaukee's first hip-hop song.

EP170 - ThredUp President Anthony Marino  Anthony Marino (@amarino) is the President of thredUp (@thredup), the nation's leading online marketplace for women's and kids'​ like-new apparel. Over 25,000 brands, ranging from Gap to Gucci, are listed on thredUP.com at prices up to 90 percent off retail.  In this interview, we cover the basic thredUp value proposition, challenges and opportunities for the re-commerce business model, the dynamics of operating a two-sided marketplace, customer acquisition, reverse logistics, and the dynamics for brands in the re-commerce space. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 170 of the Jason & Scot show was recorded on Friday, February 22, 2019 from the eTail West tradeshow in Palm Desert, CA. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. Transcript Jason: [0:24] Welcome to the Jason and Scott show this episode is being recorded on Friday February 22nd 2019 live from the etail West Trade Show here in, somewhat Sunny Palm Desert. I'm your host Jason retailgeek Goldberg and unfortunately due to travel issues Scott couldn't be here today so you're getting twice the Jason for half the usual cost, Kira detail one of the big topics of conversation has been new retail Concepts that are blowing up and so we thought. What better guess to have on the show then one of those Concepts so today we have the president of thredup, Anthony Marino on the show welcome to the show Anthony. Anthony: [1:08] Thank you Jason great to be here. Jason: [1:09] We are thrilled to have you long time listener that the show will know we always like to start by getting a little bit of background about the gas so I can you tell us how you you came into your role. Anthony: [1:18] Sure so I've been at thredup about 6 years. And I came to thredup it's it is actually an interesting story I came home from work one day six seven years ago and my wife had a big green polka dot box on our kitchen table. And that was a threat of box, and she reached into the box Sycamore have to show you something and she reached into the box and Sheepshead of unfurled this very good-looking cashmere sweater. And she said I bought this for a box and I was like okay and she said this is a $500 cashmere sweater and I was like. Okay and she said and it's used and I was like what and so she then told me the thread up story where she had sent in a bunch of our kids and her clothes to thredup. Credit. The shop on the site from sending in her stuff. She could have cashed that money out but she kept it on thredup the shop and she bought this amazing sweater that was used a great deal and she said to me you need to go work for this company. And then about six months later we moved to California I was renting a house in the East Bay my kids were crying cuz they missed all the friends in New York and a big adventure in an e-commerce marketplaces in retail and second hand started for me. Jason: [2:37] Wow so decide note I'd be really focused on your wife's new interest in shopping habits if they're going to that directly affect your career. Anthony: [2:45] Yeah she's she's she's a smart smart person so I listen to her advice at least that's what I say publicly. Jason: [2:49] I feel like we exactly we all benefit from marrying up so used to it but let's jump into the threat of story little bit like down and give us the the rundown on the value prop. Anthony: [3:03] Yeah well that the the founding story precedes me by a couple years are founder and CEO James Rinehart look into his closet and just saw a closet full of clothing that eat that he didn't want to wear, but all the clothing was in was in fantastic shape and I think if you. A few fast forward to today where Marie kondo is encouraging people to the spark Joy by removing things from their homes that they don't use or don't love anymore, his inside in his closet and on that one day many years ago and in Cambridge Massachusetts turned out to be something that millions and millions of people were experiencing as if they bought a lot of things that they weren't wearing or enjoying the fact those things, making them feel guilty or unhappy because they were taking up space and they were reminders of mistakes from purchases past and he said I want to figure out a way to, I make it easy for people to easily get rid of these things know that they're not going to be wasting their for destroying the Earth and getting into the hands. And and that was really the birth of thredup it was how to help people, clean out and make amazing you so the things are no longer wearing a particular women's and kid's clothes and then provide amazing deals for the people on the other side of that equation for whom those fought those were amazing finds there are Treasures. Jason: [4:17] That's awesome so if I like to read repeat to see if I get it right basically you're a sort of a two-sided Marketplace for Consignment so, people that have stuff in their closet that they come to regret or in end of usefulness for them they send those to you, you go through a process on board those keep the ones that are resellable and wisto's on a e-commerce site that consumers can then shop for like a high-value products at meaningful prices. Anthony: [4:48] That that's right about there's about twenty-five to thirty five thousand Brands listing on thredup at any given moment there's 2 million plus items on the site. And they're up to 70 80 90% off retail and there in like new condition so it's the things that America has in its closets are. Beautiful but for the most part of what the vast majority are and we take those things that come to us and we we price them and attribute them and photograph and put them online so it's super easy with a person who wants to clean out, and then for the person on the other side who wants to buy great brands at great prices is just as easy as shopping do you want any other e-commerce site. Jason: [5:25] Awesome and I have no trouble imagine that there's a super valuable merchandise and all of our closets that we don't use I imagine not everything in our closet is super valuable and I feel like there's some remorse about what happens to that like I'm guessing you're going to tell me you have a good story for how you disposition the stuff that maybe isn't as hell. Anthony: [5:46] Yeah where are our goal and our commitment is that you know we have a 100% reuse goal and commitment for the items we receive so there's a couple things we can do. With items that people send to us that aren't high enough quality to be listed on our site or in one of our stores or with one of our Retail Partners so what will we can send those things back to them we can say hey, after the animatronics app you can you can pay a little bit and shipping and will send them back to you by the way most people. Do you know they do that only wants they that they don't want to see it come back again or like wait how'd that happen why did I do that and then there are some things that we can. I'll distribute through our partners who can sell those at consignment stores that don't have the quality standards that we have, some of those things can be recycled into carpets and and if you've ever gone to the car wash those those Rags that they use to dry your car off those fibers can be recycled into into other future fight future Fabrics, and I'm so yeah that's that's how we do it. Jason: [6:47] Got you and what are things that seems cool about your model to me. 2 fundamental problems you have with a lot of marketplace models are that you have trouble guaranteeing a service-level so I went eBay matches a buyer to a seller, they can't necessarily guarantee how fast that sellers going to ship the goods to the buyer, and they're also can be a trust problem the eBay can't necessarily guarantee the web the sellers selling is authentic in in the condition that the, the seller promised it's in so you can send it to me you feel like a two-sided Marketplace except you handle all the logistics and fulfillment so you basically can guarantee a service level and you also act as a sort of independent trust verifier that gets to see all that merchandise before the consumer buys. Anthony: [7:31] That's exactly right we are the we are the seller of record you know so we take possession of the goods we have for distribution centers throughout the us and we're increasing our volume of those, are those items are upcycled did an incredible incredible volume I mean we will, up until today have a vial cycled over the past couple years over 60 million items this year alone will do another 30 million so. Yes we take possession of the goods we make sure there in like new condition we photograph them and put them on a hanger and then we can ship them in a beautiful box wrapped in tissue paper and and send them out to our buyers and they are. Generally Blown Away by the quality of the product. Jason: [8:10] And so does all that merchandise that you've received an unloaded within a single fulfillment center somewhere in the US or out of the Majestics work. Anthony: [8:17] It lives in in for facilities in a distributed across the u.s. And we do all kinds of interesting things TARTA route inventory and product to different centers depending on supply and demand and how the overall market place is performing but yeah those those four facilities process all those items, for sale online and offline. Jason: [8:38] Got it and is everything in the Fulfillment center available for sale right now or do you try to I can almost imagine you get a lot of new merchandise from Spring cleanings and there could be a lot of fall merchandise in or winter merchandise in that and in that stops or try to sit on any of that or how does that work. Anthony: [8:55] You mean how do I optimize for seasonality. Jason: [8:57] That's a way more elegant way. Anthony: [8:58] So so so it's a great question because it's a really tricky math problem because think about it from from the consumer's perspective, they don't necessarily want to go into the closet to be like is this fall is this spring is this winter all they see is too much stuff. And they want open up a bag or open up a box and put it all in it and and move it out so. [9:23] All of that said you know we've been at this a while and we have millions of Sellers and when a seller sends you a box of stuff there's an incredible amount of data that you know about that seller their sizes their brands. What they're what the what the what the what brand items are moving into versus clearing out of as you get multiple bags over time so we found that there are ways. To influence what the what the seller will put in their clean-out bag to thredup and it has a can have a significant impact so, we are we are we work with wood sellers in a way that's this pretty light touch but the people generally want to do the right thing if they feel like, they can put a few extra more seasonal things in a bag and maybe learn a little bit more because we'll see faster cell to run an item that's it's perfectly in season we want to share those economics and incentives with sellers we're not heavy-handed about it, we try to use our data and what we can do on the types of people who you request bags from that helps us, can we just want to make it as easy as possible for sellers but yes we are everyday getting more and more seasonally relevant I think it'll actually be. [10:35] Don't forget I think if I think ahead and 6-12 months I think you'll see the the seasonal element of our site really really kick out cuz we're. We have so many billions of data points on this now that we're actually starting to figure it out. Jason: [10:48] That's awesome and I can come and there's this healthy tension on the one hand you really like to sanitize that person to only send stuff to you that you know you're going to be able to sail and is highly monetizable and like frankly that's going to let you come back to that cellar with the best news hey we got you a bunch of money I can imagine there's a subset of your sellers that like. Appreciate the money but there's some catharsis bike again for your earlier Point their Marie kondo followers or whatever in there that you aren't a, new better way to get everything out of my closet than the Salvation Army was last season or something like that and. In a way you don't necessarily want to discourage those people because 10% of what they send you is going to be exactly what you want you're just going to, after project lights out in general do you try to get people to just any of the 10% that you're going to resell or are you happy to take everything because it makes you more seller friendly. Anthony: [11:47] This is something that how we treat. Salaries in how we think about their experience and why they they decide to order a front of clean-out bag has been. Something that we've always wanted to be very very clear about from the beginning cuz you're exactly right do you want them to only put. Perfect things in the bag or do you want to shove everything in there and there's real trade-offs you know them or prescriptive to get with people the more they'll be like to know what this is a little bit too hard but if you just let him do put anything in there then it then it becomes hard for us and I think what we. Decided in general is that we want to make it really easy for consumers and let us as a as a business that is built on, reverse Logistics and data let us figure out and become the most amazing company at figuring out how to make the best use of those goods and monetize them in a way that's great for suppliers great for our consumers and great for the environment, so I think that has been our our our challenge you know but I think we've come a very long way and look there's always. There's incredible benefits over the long term for making things easy for consumers and if we're the company they can figure out how to crack those problems. Then I put you in a very powerful position to build quite a moat around that that volume the quality of the supply that customers are going to send you. Jason: [13:07] That's awesome let's talk about that reverse logistics for just a sec because it is funny in apparel. I've been in this industry long enough to remember when it was like oh no one will ever buy clothes online like they need to fit everything and feel everything and obviously that. That. Could have been disproven but it is the case that the economics of e-commerce prepare alarm or challenged in some other categories largely because there is such a high return rate right and you could talk to most retailers and it's like me and the return rates are tripling and those returns are so expensive though it just takes of getting that stuff back and then how that retailer. Dispositions that can they resell it is new what do they do all of those problems most retailers would say we're not very good at it and it's a core fundamental challenge with our economic model and I'm looking you and it's like, that's your business is convincing people to send stuff to you so I'm curious like a view if you found a Magic Bullet like what what is the experience and how do you how do you tackle that that sticky reverse Logistics challenge. Anthony: [14:12] We found the Magic Bullet is to be extremely transparent with your customers so we love to say to our customers when they call customer service or when they write in. That there's no such thing as free returns you're paying for it somewhere you're paying for it in the product or paying for it in your membership fee you're paying for it somewhere it will be like to see the customers is our goal was a business, is to be able to list online. The greatest volume of high-quality second-hand apparel at the lowest possible prices and we will be explicit with you this is what it cost for us, to take that item if you send it back to us and put it back online whatever cost $0.50 or $0.99 whatever it is and so if you send those items back to us. [14:58] It's going to cost you this but we also say to our customers hey if you are shopping with us and you don't seem to return a lot. When it will never charge you a return fee if we then we bought but by equal measure will say to customers who buy 10 things and return 9, hey we we see you but you been doing this, we love you but you're killing us and so what we're going to do is we're going to give you a one more free V but if you keep returning 90% things you buy we're going to have to start the charge you a dollar 99 per item to restock it so, we just want to be really upfront with people about the reality of the business and. Is yours a good news about returns they affect everybody equally they're equally miserable for every e-commerce company so what this forces us to do is just have the best possible product you keep the core proposition it's got to be in a bang on as far as the brands we are for the quality of the product the selection daily freshness and pricing so forgetting all that right. Then we should be able to sustain returns if you can't then you got to figure out a different business model. Jason: [16:03] Got it better in general it sounds like you almost have a dynamic pricing model based on customer Behavior but you're super transparent about it. Anthony: [16:11] Very transferred there's no mystery maybe call him we call you use your level return policy and. Looking to maybe some customers who we say you know what you eat we see you're returning a lot if you want to pay 999 a month. And you can return as much as you want then then we'll offer that to you so I think you I think we just got to think about and see where you're going to meet them where they're at and left with them about what it takes for us to stay in business if they love the product to be like you know what I get it, it's like I don't know actually returning nine things back to you until we actually created a product called a buying bundle, we're and we found a lot of customers were buying lots of things and they were paying shipping from you know from us to get the stuff sent to them and then returning stuff in the way back, we gave them its ability to, can I purchase things we didn't ship it to we have critical mass of their items on the site and then they would they would avoid the the shipping fee until there's things you can do when you understand a job your customers trying to do, then you can start to say okay I see what you're trying to do here is what it what it looks like on our end and hear some here's some options on ways we can, we can make it work for you and Mike brought work for us we're big fans of that we we love experimenting with things like that we think it's the way he Commerce has to work. And yeah there's no such thing as free returns. Jason: [17:31] So one of the fundamental challenges usually have with a two-sided marketplaces is you have to win at two things you have to convince a bunch of people to be sellers on your platform and you have to come in too much of people that want to buy goods from your platform on most resided marketplaces the strategy is usually to be great at one of those which, facilitates the other if you get a ton of buyers it's easier to get sellers if you get a ton of great merchandise it's easier to get buyers like in your case have you found that there's one side that you absolutely have to win at or what what is the strategy around customer acquisition. Anthony: [18:02] There are really two so that the needs and the in the complexities of the marketplace of significant they're very different on both sides and so so what start with with suppliers generally speaking. Are our core supplier the value proposition is the clean out the closet in a really simple way and to feel good about it and so we've invested a lot of time and effort, and delivering on that value and so suppliers come to us in droves we we do not have a difficult time attracting suppliers to thredup in one thing I think, people are often surprised to hear about our businesses are like well okay so they come once you know when do they come back like in 2 years I'm like no they come back in like 3 months, because they go out and they keep on things so it's not it's not as if they clean out their closet and their I'm good you know they're good like until the next season rolls around so. So that side of the business is very viral and it drives itself. [19:03] And for us we spent a lot of time and effort understanding at the really at the at the at the user level you know how to get the best Supply I had to get it at the right rate how to manage that with the with the overall growth and scale of our Marketplace, on the demand side little bit different there's lots of places in the universe for people to buy inexpensive clothing. If you are looking to buy a $8 dress you can go to Walmart if if you're looking to buy an $8 J.Crew dress little bit harder so we we've learned a couple different things on the demand side which is the, are Brands matter customers love. [19:40] Defined the brands they love and trust and who's quality they believe in at great prices and the fact that it's second hand is almost incidental to them, if we can maintain the quality part of the equation that they don't even I think they actually probably forget that they're shopping second-hand I think another thing we found, that app that that our customers love on the demand side which is a key part of the value problem I'll come back to you that your acquisition point in a second, is they love to see new things. Every day we have customers would love to see new things on thredup every hour and they come back that that much they're hitting refresh if they're going to their app that much because not unlike their Instagram feed, we're all day long we're listening 60 70 80 thousand fresh items every day so if they didn't see that dvf wrap dress, or that Banana Republic jean jacket, that they were looking for right away if they come back in an hour at the rate which were processing Goods to our system but there's probably something there that's if not V things are looking for it's pretty darn close so that's a very powerful part of the demand side proposition that makes it look a little bit different from being just you know hey I'm looking for a great value on clothing and I think the final thing is. One thing about Millennials and and younger Shoppers these days is that they never want to be seen on Instagram wearing the same thing twice. [21:01] But at the same time they they don't want to be conspicuous consumers they don't want to feel wait so about what they're doing and thredup is is an interesting solution to that problem because they can. They can scratch their x444 wardrobe that can move at the speed of their feed, but at the same time they can take those things put them in a bag send them back to us and feel like they're part of the solution and not part of the problem. Jason: [21:26] That's why I make sense you you hit something in the in the course of that explanation that it just occurred to me, another word justice problem you have that maybe more cute than a traditional retailer is your onboarding a heck of a lot of new SKU so like I'm pick and and you're not in most cases getting content from the manufacturer, The Whispers queues so I'm picturing you up to have like, high-volume photo studio and people riding a lot of like attributes for product listings is that. Anthony: [21:58] Yes and went when when a bag or a box of nice a box because. You can do the way that to send items that start out as you can go to our website a request to clean out back and he's someone to you for free it's a recyclable bag about the size of a camper and a big green polka dots on it and it's, I'm very cool or you can just print a label because we know that people have boxes from all their other e-commerce shipment sitting in the doorway of their house and we like to get up the opportunity to have a slightly smaller compact soap. [22:27] Yes people send these stuff to us our customers suppliers send these items of clothing toss and he's bags and boxes and when they come out of a bad they don't announce themselves they don't have a barcode they don't have asked you it's literally a pile of clothing and so what we have built, over the past several years through through tens of millions of transactions is the ability to take you know his ability to take those items and begin to attribute them their brand or size their measurements and do some of this with software and we do some of this with people, because it's it can be hard to teach, a computer what an acceptable level of fading is on a black shirt you know so there's only certain things that humans at least right now and can. [23:10] Certain things are computers going to leave Divine so well so people still have to do it but yeah we've built a system where we can take all these items to come out of the bag on an ounce of with no information. And attribute them as we attribute them those items magically transform from being stuff in a bag that was essentially value less are worthless to the person who wanted it shipped out of their house to becoming an item that, with every attribute that we had brand size increases in price from 51020 to $30 is now its 8 now it's a fully formed living fresh item of clothing again to someone in the universe, and so. That's how we do it we don't get data from anyone we we we built all those systems in house and we are able to do characterized and categorize and photograph you're right we have we we probably take more, photographs on a on a daily or weekly basis than any retailer on the planet and that's how we do it. Jason: [24:06] It's a going back to the customer acquisition for buyers I think of you as a digital native company you you've been around for awhile now you have six years of history and I see this, kind of consistent progression that every new digital company launches and based on their value proposition that there's some amount of organic traffic that they can acquire super easily and in fact there's this Pitfall in the first year you see this nice hockey stick of growth and you think it's going to keep happening for the next six years and unfortunately for most digital companies it doesn't like they grow fast to a certain point and then they start to plateau and depending on their value prop that Plateau could be 60 million dollars in sales that could be a billion dollars in sales it almost doesn't matter but what happens after that. It certainly requires a lot more effective marketing to acquire new customers and so I'm curious six years and I'm kind of assuming you're either at that point or you've already surpassed that point and what are you doing now to acquire customers and how's that working. Anthony: [25:07] So your ear right I mean that we've been through those Cycles I mean I remember the days of 00 those days of yore when you know spending money on Facebook or Google, was was easy and satisfying but, you're right you get to a certain scale and those auctions get more more competitive, and you need to start to do two things you need to diversify, the way in which you reach customers because on up if you're trying to build a predictable business. Were you can where you can grow smartly quarter-over-quarter you can't just keep turning up the Facebook and Google dial and assume that the Matrix are all just going to continue to work so you've got to figure out a way to to grow efficiently by doing different things, in addition to doing the old things better and better and then the second thing you need to do is, and you just have to run a better business I mean if you would have that you're putting more product online or renovating, the types of products are the types of solutions you deliver to customers based on what they're looking for or it's whether it's their margins Mansion to you you in the early days it's easy to be you know when twin growth, is is easy it's very satisfying to investors in to employees it feels really good but as you as you get to the further down that funnel. Need to think more holistically about the business to figure out how to grow I mean I think I think for us we feel that. [26:36] A real change has happened you know since we started the business six years ago and how we how we think about. Second hand clothing and resale and how frankly how the hole. Retail of retailers are thinking about it I brand you think about the beginning our vision was hate me know we're always going to take. The items that we that we the supplier sent to us in front of them were going to sell them on turn up., exclusively and what we started to see. [27:03] Is that customers are saying to us look at you you know 1020 30% of my closet. Is second hand clothing so it's 8 you note ever going to be a hundred percent but this is how I shop now I buy some things new, I buy something second hand and I want to be able to find this product in more places it you know it's and it's sort of, it was it was it was a very exciting part of learning for us to your customers start to say that. Because it was clear that we had moved from oh yeah there's only this certain type of customer that buy second-hand to being actually. Over 10% of our customers are millionaires so there's a broad range of people demographically psychographic Lee that just wants a great deal and I want Brandon it doesn't matter if they. I need to based on their budgets or not they want to because it feels like a smart thing to do and they're saving money and they're getting the product they want so on the customer acquisition point. [27:56] We're finding that you're so we open for of our own stores, and we're working and running some tests with some department store is where we have stores in stores where customers are actually, thrilled to find second-hand product that's that says that has the quality in the freshness and the brands that we have in places where they shop every day and it's it's it has the potential to drive younger Shoppers into these, offline physical stores that want these younger Shoppers you want these Brands and want this type of experience I want this type of content and it gives you the ability for us, 2801 Des dollars in in in point of distribution that I thought that isn't just Facebook or Google or TV or instagrammer all the other well-known Performance Marketing, channels that we love but that as we try to try to expand in a T Bar vision. Inspiring a new generation of Shoppers to think second and first you have to be where they are and they're not exclusively on on Facebook. Jason: [28:56] Sure and I want to drill into that brick and mortar tactic for just a second do you tend to think of those stores as a. The separate Channel or separate p&l in that like hey I'm going to invest a certain amount of it fixed inventory that's going to sit in that one location and I'm going to measure how how much money is made off of it or, do you think of it as a true marketing customer acquisition expense that causes you know a lot more eyeballs to become aware of thredup and then, you know maybe buy from you across any channel down the road. Anthony: [29:27] I think over the over the long term. You need to make the case that these are powerful marketing vehicles and that they're really accretive to your overall. Acquisition in Gross that you need a lot of them so you know if you have for like we do it's it's still early days for us there but I think in the end you know until you have a critical mass, you can make the case in Excel you know any of us could do that but you know any early days I think our view is that the stores have to perform. And they have to perform on their own without having to factor in the unreasonable. Gino synergies you know that everyone who walks by is a vis a Steno it's worth $100 CPM he does so so I think for us it's a it's a blend and it's a matter of you know the time frame. [30:19] But I think it's pretty phenomenal if you can have your own stores, and the stories can stand on their own financially and you can put the right product in them at the right price and draw you customers into the store and some returning customers and if customers can bring a thredup clean-out bag into the store and drop it off or pick one up. So there's that there's a number of service functions that we can perform in that store that. Are really accretive to the business but the early days look make make those things make those things work, and then I think yes overtime I didn't mind he would be then you could start to lean into out what and what an amazing Symphony you have between your online marketing spending your and your retail visibility. Jason: [31:00] Yeah that makes total sense that just triggered a follow-up question are you. Like you have any Partnerships around drop off locations like I could imagine, you know like we were coming or places like that where you you could imagine hey there's a bunch of Millennials that are working here let's make it super convenient for them and drop off his back. Anthony: [31:20] Yes State stay tuned so those are things that are that work we're getting a lot of inbound interest from Brands and retailers where they want to work with us to essentially. Sanda a threat of turku branded thredup and we're doing this with Reformation now where where you can wear their customers can get their hands on a Reformation clean out bag and then Reformation customers can put, a bunch of the clothing they're not wearing from their closets in that bag that bad comes to us but then the customer gets shopping dollars to shop on Reformation. So what's up so it's a really really nice way, to make a Reformation front of mind for customers when they're cleaning out the closets and then they're not only front of my man customers are cleaning out their closet thredup has been putting Reformation dollars into the customer's pocket to go and spend the Reformation so it's a, it's a really powerful way for a retailer brand to get rate right up front and center when a customer is empty no shelves in their closet and you know the next thing they're going to do is, stack them up again with new things. Jason: [32:20] Yeah I said that's interesting cuz you can imagine the first time a retailer sees the thredup, e-commerce site it could be competitive in it feel like that's a clever pet pivot to make them you feel like any incremental partner instead of a direct competitor, how did the brand feel about you I do they hate the fact that you're you're you have ads on the internet for their stuff at a lower price point than they like or do they like that it makes their customers feel better. Anthony: [32:46] It's it's it's evolved dramatically so when when we got going on this when I started at thredup. 18 on the early day 6 years ago. [32:57] Retailers Workwear little bit puzzled and and you know they didn't they didn't pass their brand didn't pay it much mind because where we know where we were teeny and I think with the change that's happened. Is that these brands have seen that this is going on anyway so if you go to Facebook and you go to a a Facebook buy sell trade group and you can find. 1500 moms in Wisconsin who all they do is trade Children's Place dresses you can find thousands and thousands of those you could go to eBay you could type in pick your favorite brand you'll see tens of thousands of items they can come to thredup and you'll see tens of thousands of items so the, their resale economy is happening and it's growing it's growing faster than retail in a couple weeks we're going to. Release our annual resale report what we put in all the stats around how the industry changing and I'm so we can I can send that to you. So the point is it's happening in the difference between the early days when retailers and Brands were like huh and now is that the retailers are brands are starting to come to us and say okay. It's happening is there a way we can work with thredup to participate and. It's a win-win and I'll go back to the Reformation partnership we have where. They they they put a clean-out bag in their customers hands or they getting their customer can print out a label. [34:24] They clean out the closet and they get credit the shop so it's great for us because we get terrific Supply from those Reformation customers it's great for for RAF because they get Revenue what we're finding is that. If a customer gets $100 from their their bag that they sent to thredup they spend far more on reformation and that hundred dollars right they they they think of that hundred they got for the clothing they didn't they were no longer wearing is almost free money. So and then it's great it's great for the customer because they the cleaned-out closet they feel like they're interacting with Brands who are doing the right thing so it's it's a it's a win-win-win and. We expect over the next two five ten years to see hundreds and Brands doing this many retailers doing this because consumers are saying second hands are part of my life. It went and Marie kondo has been a great push to remind people that hey you don't have to buy something and hold onto it forever you're not buying it for ownership you're really buying it. For use and I'm in so we we think we're one part of that story and we think we think smart retailers and brands are going to want to be part of it too. Jason: [35:27] Interesting so it's funny I have the saying that a lot of readers don't love hearing but my premise is, but it's getting harder and harder to make a living selling other people's stuff and I would argue in a way that you're more insulated than most from that because. Well you're selling other brands products the version of that you're selling I would argue is partly is yours at that point because it's no longer, you know once you that a manufacturer made 30,000 of it's a unique skill of one task you have one with a unique value proposition and a bunch of unique attributes. But that aside the way this plays out in general is most of the big retailers that used to be 90% wholesale, are increasingly making their own product and leveraging their customer intimacy to make products that the manufacturer didn't see until like 8, apparel space I think of like a cat and Jack from Target is being a phenomenal success probably super early days but I read that you guys are starting to use some of the data you have from your customer base to venture into product manufacturing as well is that do I have that right. Anthony: [36:36] You do we we we tested something and we continue to test it called remade and it's essentially a its new product. [36:46] I think you can buy on thredup app but it comes with essentially a buyback guarantee so you you purchase it on thredup. And we say look if you were trying to toss in good shape will give you 40% of your money back. And so you may wonder why did we why don't we make new stuff if if second-hand is. Is our bread and butter and I think what we wanted to understand and we're still understanding it is is there a group of customers out there their segment of consumers who were like hey I like I like this whole second hand thing. And and I and I and I need to to buy something you but. I get it is this an easy way for me to try it out you know can I buy something new that comes with this buyback guarantee. And it said if I can Ava way to onboard a new type of customer who may not otherwise want to just come to the site and buy something, they may want to buy it new and then so and I think it's it's been pretty remarkable to see how we can use the data we have on what selling what's trending, and then come up with you know I A A handful of items and it's not really a line there's a wrap dress in there and there's a floral top and there's some there's some pretty specific. Items can we can we take that data create the right things and then attract a customer who otherwise may not have purchased on thredup. [38:10] And I think we're still evolving it and we're still learning but you're right the whole move towards private label is massive amongst retail and for us we're just trying to get as many people thinking. Second hand first and we're always experimenting with new ways to do that. Jason: [38:28] That's interesting I haven't thought about that as a sort of trial customer acquisition tactic that's clever and I also, there's a few brands that are like using customer data to invent products and I think I have a stitch fix is an example of a company that lets weaning into that. So when I read that you're doing it on like oh yeah that's cover they're selling some stuff they know the address to the stuff they're selling they see what the browsing behavior is they can leverage that data to make some products, during our conversation that occurred to me you actually have a ton more data about those Sellers and like. Everything that's in their closet and what they kept and so it is interesting it's a pretty, potentially valuable data set in the long-run so I'll be looking forward to seeing how that all plays out I want to wrap up with one question cuz we're running time on time, we are here to Big e-commerce show and you you were talking on a panel about the next big things and Retail Concepts that are taking off do you have a sort of view for the future if we come back to the show and five years like what is that you Commerce industrie going to look like then. Anthony: [39:31] I think what we'll see at least it as far as the the thredup growth plan and the trajectory we're on is I just think you'll see amazing second hand Prada. Everywhere you'll see it in more places you'll see it across more brand you'll see a more integrated into the ecosystem I also I also think you'll see more rental product I think you'll see. [39:54] Packages are our poor offerings like Stitch fix you don't continue to like where your way into America's closet so I think. If you think of the closet of the future which we do a lot and if in the past that was up there was a massive chunk for department stores and then a bunch of little specialty stores I think those chunks the Departments are junk is shrinking a lot. And off price has grown a lot TJ Maxx and Ross another to give brands at great prices and daily prices and then I think you'll see folks like us, who do resale you'll see folks who do rental you'll see I think you'll see all these different modalities or shopping start to expand their share of that closet, and like our hope and our mission is that it should be great for consumers it should be great for the environment, we're a very mission-driven company and where we never forget the fact that the clothing industry is second only to the petroleum industry and being a polluter, and sell it we we we we love at least the idea that we can try to be on the right side of history on this and the more of those brands in those concept expand their way into closets to make. To make us all live a little bit better as it could be a very satisfying world to be in. Jason: [41:07] That is awesome and that's going to be a great place to leave it because it's happen again we've used up all our a lot of time as always a folks have questions for Anthony or want to keep the conversation going and could you to jump on her, page and we'll be happy to respond to you there if you enjoy the show this is a great time to jump on the iTunes and give us that five star review, but Anthony of Whispers want to reach out to you or get involved in thredup in some way like what's the best way to reach you guys social media or LinkedIn. Anthony: [41:35] But yeah we're in all those places on on Facebook or on Twitter or on on social on LinkedIn yet reach out with we'd love to hear from you. Jason: [41:44] Awesome we'll put some of the songs in the show notes and thanks very much for your time Anthony was real pleasure to chat with you. Anthony: [41:49] Great Juicy J. Jason: [41:50] Until next time happy commercing.

Deep, Atmospheric, Uplifting, Upbeat, Jazzy, Jump Up, Happy, Hands In The Air, Summer Anthem, Melodic, Symphonic, Orchestral, Stadium-esque Driving Epic Trancey Liquid Drum n Bass 3 hour DJ marathon set from late spring 2012 featuring Apex, Maduk, Modu, DJ Marky and SPY, Moleman - Shiver (InContext Remix), Friction feat McLean - Someone (The Prototypes Remix), Rusko, Modestep, Loadstar, Mage, Nero, Wilkinson, Majestics, Smooth, Netsky, Utah Saints vs Drumsound and Bassline Smith, DC Breaks, Fred V and Grafix, Muffler - 4 Years, London Elektricity feat Elsa Esmeralda - Invisible Worlds

1. Good Golly Miss Molly - Little Richard 2. Along Came Jones - The Coasters 3. Casting My Spell - Johnny Otis & Marci Lee 4. Memphis, Tennessee - Chuck Berry 5. Payola Blues - Neil Young SET 2 6. Ring Dang Dilly - Big Maybelle 7. Tossin’ and Turnin’ - Bobby Lewis 8. B.G.M.O.S.R.N.R. - J.D. McPherson 9. Gee Whiz - Carla Thomas SET 3 10. Don't Mess Up A Good Thing - Fontella Bass 11. Needle In A Haystack - The Velvettes 12. Gimme Some Lovin’ - The Spencer Davis Group 13. Got To Have Your Lovin’ - Oscar & The Majestics 14. I Thank You - Sam & Dave SET 4 15. Hideaway - Willie Mitchell 16. Rock Steady - Aretha Franklin 17. Get Back - Ike and Tina 18. Be Young, Be Foolish, Be Happy - The Tams 50srocknroll 60srocknroll soul doowop girlgroups garagerock rocknroll rock&roll classicsoul northernsoul tamlamotown

EP097 - Industry News Congratulations to friend of the show Billy May, on his new appointment as CEO of Sur La Table.  Billy was a guest on episode 23. Amazon News Amazon Instant Pickup, allows pickup 2 minutes after ordering popular items, on 5 college campus's. Amazon stock briefly went down after President Trump attacked them on Twitter. Amazon Treasure Truck expanding to 5 new cities (Chicago, Dallas, Los Angeles, Houston, Atlanta). Amazon Private Exclusive Labels taking off according to 1010Data. Amazon is rumored to be entering the ticket sales business Rumor of Amazon "Anytime" messaging App Amazon was mentioned in 15% of the S&P500 earning calls this quarter Other News US Dept of Commerce reported that e-commerce grew 16.3% in Q2  - half of that was from amazon.  Fastest growth since early 2012 - 12.1% of total sales. TJX sales up 6% Gap earnings slightly up; they announce new BOPIS test. Dicks Sporting Goods, CEO, Ed Stack: "There's a lot of people right now ... in retail and in this industry in panic mode," Stack added. "They seem to be in panic mode with how they're pricing, and we think it's going to continue to be promotional, and at times irrational, going forward." Stack said he noticed heavier promotions and price cuts particularly on athletic apparel, electronics, and hunting, fishing and camping gear beginning around Father's Day this year. "And it continued to be very promotional — not only from retailers but also from some of the brands on a direct-to-consumer basis." Walmart Online grew 60% y/y Target acquired that same day delivery company Grand Junction Alibaba 56% y/y growth vs 49% projected- Adj EBITDA margins of 50%.  Jack Ma talks about New Retail concept (such as Hema Grocery store) Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 97 of the Jason & Scot show was recorded on Saturday August 19, 2017. Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at SapientRazorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. http://jasonandscot.com New beta feature - Google Automated Transcription of the show Transcript Jason: [0:25] Welcome to the Jason and Scott show this is episode 97 being recorded on Saturday August 19th 2017 I'm your host Jason retailgeek Goldberg and as usual I'm here with your co-host Scott Wingo. Scot: [0:40] Hey Jason and welcome back Jason and Scott show listeners we took a little break Jason was on vacation so I took podcast vacation. And what we found is over the summer it's harder to put gas so we we took some breaks from guest So today we're going to talking about news but before we jump into the news Jason what's new with you. Jason: [1:00] I am super excited cuz one of my good friends launched his business in a new sitting this this month I wait that you. Scot: [1:09] Yeah yeah we. Yep so the still involved the channel visor exec chairman but spending the bulk of my time at new company called spiffy which is on demand Car Wash and we launched in Dallas. Early August so we're excited about that and we've already added something like Fifty office parks in Dallas so the Dallas folks the people of Dallas really love having their car cleaned apparently. Jason: [1:35] I'm happy to hear that hopefully some of our dallas-based fans will get a chance to try it out and they can leave us some feedback on Facebook about whether you're going to go to for two on your entrepreneurship or not. Scot: [1:46] Yeah yeah I would love to hear how they enjoy the service. Jason: [1:51] Awesome other than that I'm a Jeanette's taking up a bunch of times have been a good summer. Scot: [1:56] It has been yeah yeah kind of deep into back-to-school catch all the kids back to school so that was have two in college and one in middle school so lot of lot of variety going on at the back to school this year. Jason: [2:11] I have heard a rumor that there's this increasing trend of parents fulfilling all their backed of consumer purchase needs with this newfangled e-commerce thing did you try any of that. Scot: [2:23] We did a lot of e-commerce around the back to school time yes absolutely. Jason: [2:27] I'm happy to hear it that's important dress rehearsal for all of us for for the big holiday season but did you try any of the like back-to-school specific Services by chance. Scot: [2:39] Did not in one of the things that kind of feels at colleges their mailrooms aren't open until like a week dip in there a week so you can't just kind like ship all this stuff there and pick it up I'm fortunately ship it to your house and then take it with you. Jason: [2:53] That is fascinating I would have thought that problem is addressed and I think we're going to have some news tonight that's Loosely related to that. Scot: [3:01] Absolutely. Jason: [3:02] Cool I'll leave that as a spoiler to keep people waiting until after the banter is over and we get into the news. Scot: [3:09] It's a tease if you tell it's a spoiler if you if you don't then it's a tease teaser. Jason: [3:14] That's a fair point thank you very much for correcting me. Scot: [3:17] How's your vacay. Jason: [3:18] It was great we my family is all from the Midwest from the Detroit area my in-laws so, the lady rent a beach house somewhere on the on the shores of Lake Michigan every summer so so we took the family up there, got to hang out with all my nieces and nephews which was a lot of fun and is a fun week in Chicago because it's the air show so the Blue Angels are in town and they they fly directly over my condo so I got the, here here and see some frightening Lee close together jets flying around. Scot: [3:55] And isn't that Michigan Beach week that week you don't have Starbucks and have you recovered from them. Jason: [4:01] You're going to have to give me more detail I I'm not aware there is a week when I don't have Starbucks. Scot: [4:06] I thought that's weak where you don't have access to start. Jason: [4:09] So there have been occasions where we were so remote that I was not able to have Starbucks and so I actually travel with my own Starbucks syrup, accoutrements and then an espresso machine tool my own shots but this summer we've tended to move around venues and so this summer wasn't remote enough so I was able to go to. A Starbucks in bedded in a Meyer that was only a few miles from our rental place so I got to spend some time and Meyer which is great Midwest Hypermarket the compete successfully with Walmart and then, I got my full fix of Starbucks. Scot: [4:50] Good I was worried about. Jason: [4:52] I appreciate the concern and thanks for yeah that's funny that you remember that. Scot: [4:57] What do you want to do is send a shout-out to one of the friends of the show Billy may he was at Abercrombie he was on Jason can you have one of the interns look up the episode that Billy was on one of our most popular episodes, and he has just recently been announced that he is the CEO of Sur La Table so congrats to Billy. I don't know the specifics of it but Jason I'm pretty sure being on the show can give him credit for that clear move so. Yeah I think once you're on the Jason Scott show your your career is on a meteoric. [5:33] Rocketship kind of a think Peter Cobb is now on the board of. Discount shoe warehouse so lot of Greg pulsifer is over at General Mills now so one of our Our Guest of moving up in the world Kevin or tell went to Nike. [5:50] Just do it. Jason: [5:51] I do I feel like there's a basically unbroken string of your career catching fire once once you get on the Jason and Scott show and of course the loyal listeners remember that Billy was on episode 23 he was one of our earliest, yes and wow this is statistically not true I've always promised Billy that I would say it was our most listened to episode. Scot: [6:13] Cool well let's jump into the e-commerce and Retail news with some Amazon news. Jason: [6:35] Yes a couple new interesting things on the Amazon blotter this this week or the last couple weeks that I think is per ticket interesting is that Amazon has announced a new. A delivery method that they're calling instant pick up and so the notion here is that you can pick up items 2 minutes after you place an e-commerce order for them. [7:02] And so when you first hear that you go wait a minute that's that's the Majestics of that are mind-boggling how would they ever do that. And what it really is it the moment is there's a handful of pickup locations that Amazon has and I think they might exclusively be on college campuses at the moment so you reference some of the mailroom problems on college campuses. E-commerce has been a huge disruption to college campus mailrooms and one of the remedies has been the Amazon his open their own pick up Depot in the number of college campuses which is this pretty fancy operation. And so reading between the lines of the instant pick up announcement. They're using those college campus pick up Depots and they're going to pre inventory in assortment of the most popular ordered items. Presumably over time those will be the items that are most needed with with no weed time and you know they'll have sort of a walker type thing and once you place an order to go have someone that pulls that out of inventory and puts it in the locker for you. Instantly so when you need a new. Lightning headphone for your iPhone or a new battery or something like that you'll be able to get it right away and I almost think of it as sort of a big version of the. The sort of Commerce vending machines that you see at some big businesses in airports that have like the you know the the most popular Best Buy items. Scot: [8:31] Yeah there's some food places that are kind of working this way now where you know there's a kitchen and they put the food into, the Walker system didn't you go to a noodle shop that if I remember that right. Jason: [8:41] And I'm not going to remember the name off the top my head but it's like a healthy Asian themed, Bowl restaurant that's a lot of like stir-fried stuff in the Bay Area and it's a completely, no human interaction you order on basically iPads and then your your food is delivered the food in a locker and you open that locker and you get the food shockingly quick and it's delicious and healthy and. They don't have to pay a person to talk to you other than when I was there it was early and they had a few concierge's out there that were trying to teach you how to use the iPads of you put them figure it out. Scot: [9:22] Yeah Regal when when quick when I saw Amazon stock was down like 5% one day and you $1,000 that's that's. Fifty bucks says a holy cow it's going on so couldn't find any couldn't find anything in that I looked and, president Trump tweeted that you know I'm pretty negative Amazon tweeten I think what happens is he gets pretty cheesed off by the depressed, and Jeff Bezos owns the Washington Post in creates this kind of feedback cycle so his tweet was Amazon is doing great damage to tax-paying retailers, town cities and states throughout the US are being hurt many jobs being lost so you know wall Street's reaction to that is wow that increases the. [10:06] Chances of some kind of a. Monopoly kind of thing so not clear what's going to happen there's obviously a lot of weird things that happen to Twitter world and politics and what not but that was interesting that meal for no reason, that the stock was down pretty material amount and then it was ended up being kind of a tweet from from the White House. Jason: [10:25] Yeah I mean like regardless of how you feel that any of that there's at least one slight irony there a lot of people that deserve that that Amazon can basically drop, a press release and Wipeout you know a huge piece of the, the market cap of of any competitor and so it's at least somewhat humorous to think that there's at least a person that can drop the tweet and put a little dent in. In Amazon's networth listeners probably know this but the. Jeff Bezos does on the Washington Post Amazon doesn't write like that, fake only gets mentioned in the in the Trump versus Bezos disputes, but it's also pretty factually untrue that Amazon doesn't pay taxes like we we assume when Trump is talking about that he's talking about collecting sales tax which. Again technically Merchants don't pay sales tax they collect sales tax that consumers pay. But as hopefully most listeners know by now Amazon collect sales tax, in the majority of markets that they're in so they cut deals with a bunch of states, you know their various timelines for Windows will kick in those will kick in but but many of them have already kicked in in the big States and so Amazon's collecting an awful lot of sales tax and I haven't seen a lot of this yet, but I would expect this year like based on some of this negative press, I would expect to start seeing some PR from Amazon I'll bet you they're one of the largest sales tax collectors. [12:00] In the country right so you know. If even the us we were just talking about this you know there's lots of estimates on the gmv if if they're selling 120 hundred fifty billion dollars worth of stuff and if they're collecting sales tax on 75% of that. That's going to put them in the top 20 sales tax collectors in the US. Scot: [12:25] Yeah what you could be talking about is corporate tax so you don't have his own doesn't have profits and then they have these very huge no else not operating losses from. From the past so you compare on them to a Macy's or something they also have a much lower tax rate from a corporate tax respective. Hard to know exactly which taxes being talked about. [12:51] Yes true. Jason: [12:57] And this is what I missed from a little while ago but the end of them, July Amazon announced the expansion of a program we talked about on the show few times the treasure truck so this is a truck that tends to stock one item it's based in Seattle and every day of your if you subscribe to this SMS list, they they send you an SMS saying hey the treasure at truck has, adeel 60 bucks for a Nintendo Classic this this today only and you can accept the deal on your phone and the truck will come to a location near you and you pick up the. The item so it's kind of them buy online pickup at truck. Experience so I don't know exactly how you pronounce that acronym bow pit Maybe. [13:46] And that was in Seattle only I had seen them specific to a couple special events like the, Consumer Electronics Show in Las Vegas and now it looks like they're expanding into six other cities in one of the cities of Chicago, so I I have a signed up on the list and hopefully sometime this month I'll start getting getting a deal texts. Scot: [14:09] Hope there is some there's two kind of. Dust up surround Amazon private label a editor at Quartz magazine was digging through some of the trademark filings out there and found in about 20 kind of unannounced private labels. And. As you know I do that Amazon escapes so I went through all these and some of them I would say about half of them we're right in other half you know what happens is Amazon May file these trademarks but then never do anything with him a big corporations have. [14:39] If someone has an idea I'm sure that is far off an email the trade markets created and they may or may not use it. So some of the ones that were mentioned in there weren't really valid in that they're not actually being used for for that or and then if you go to Amazon it's a big you see the things being sold when you dig into it they're actually different brands not the ones. Believe me that was interesting and then more recently this week the. The data company 1010data came out with some pretty interesting data around the private labels and some the ones that I know our listeners have been really interested in or some of the apparel items so. The first time I've seen data on Lark and Ro button-down some of the newer ones Amazon Elements which is more cpg and. For example. The first half of 2017 this estimates and this is I think one of these companies that looks at the cash register receipts than in emails that people give them access to through some and. What they're saying is some of these. Like I lost pic on button down to about a million dollars in the first half of the Year seems low to me I just kind of surprised that low. But then saw the growth rates of these are pretty tremendous in. If some of the categories like batteries Amazon is really starting to get to be over half of of the sales of batteries online and things like that so, continuing to watch private label something that that you know we can courage Brands and retailers to really think about how that fits in with her strategy. Jason: [16:12] Yeah and it it it does seem to keep, expanding two things that kind of jumped in my mind when I saw that news number one there is this, kind of gray area about what is an Amazon private label so I think one example there was a article that went around talking about, how Amazon and launched a private label wine and then, Amazon dog doesn't own their own own Vineyards and they don't have their own wine label maker that's making this wine so they're obviously. Paying someone to produce this wine and wines getting sold on in some of their label and Amazon kind of denied it was one of their brands and that it's it's actually like a. You know a seller that created a new brand that they were selling on the 3p Marketplace on Amazon. [17:05] And so are the ones I as a one-piece seller to Amazon and so there it kind of is this interesting thing you know if Amazon encourages the manufacturer to make a product to fill a gap versus Amazon commissioning a manufacturer. There you know there's kind of this this gray area that's it's hard for a Observer that just sees that. That's some new new brand popped up on Amazon that that they're not familiar with is it a true. Amazon owns brand or is it a Amazon and courage brand I guess is the the distinction there. One of the things I was like to. Joke with client about is I'm trying to get people to stop saying private label particularly in context Amazon right like a private label had this original connotation that was. There's a national brand. And then there was a private label in the private label was intended to be on the Shelf in the store next to the National brand and have a large e the same value propositional brand. Without all the marketing at a lower cost and so you know the consumer had to decide am I getting. Bear branded aspirin or am I going to get a generic aspirin for a little less money. Many of the Amazon products are designed to have unique value propositions and so they're trying to not build private labels although some probably are fit the classic definition of private labels like amazonbasics. [18:36] Let me know these brands are intended to be a stand-alone brands that have their own value propositions, and you know have they have their own to me and then be, the national Brands not exclusively on price but based on features and and other aspects of the product and the the most glaring example is of course their most successful, in house brand which is Echo right or, and so I'm sure of your product manager at Sony that's responsible for Bluetooth speakers you don't think of echo is a private label you think of it is a national brand that's frankly kicking their butt. Scot: [19:16] Yeah yeah it is tricky maybe we'll do a deep dive on this and come up with a new framework for people to think about it. Jason: [19:23] Oh no I have to think of some new thoughts and Edition ones I just shared. Scot: [19:27] Yeah yeah you can do it just had vacation your brain is fresh. Jason: [19:32] Thanks for the vote of confidence. Scot: [19:34] One quick one Amazon should have closed the Whole Foods deal by now but the regulatory kind of review of it is still underway so they've extended that and, to my knowledge was pretty open-ended didn't kind of say a week or two weeks so that deal still has not closed. And then there was another rumor while you're on vacation that Amazon's getting into event tickets that they see that as a, an opportunity where the customer experience isn't very great and that they want to kind of get in there and compete with the ticket masters live Nations the world which I, as a guy that buys a fair number of tickets I would love to see more competition in that space. Jason: [20:14] Yeah and I thought I read a rumor that they maybe even tried to acquire or partner with Ticketmaster and when that didn't work out that they now seem to be moving in the direction of building their own service. Scot: [20:27] I didn't stuff. Jason: [20:28] Not what I that time time will tell it certainly would not surprise me it certainly seems like it it fits the Amazon Mo and you know they want to be the everything store. Scot: [20:41] Yes and we just got to the end of earning season and there's some some new kind of July comps that that came out as well and I thought it was interesting I sorry for that, there's a company that goes through all the different transcripts and looks for different indexes them all and they reported for the S&P 500. Over 15% of the conference calls with Wallstreet mentioned Amazon in some way that's high-water Mark in it it's interesting when you kind of go through the day actually will put in the show notes we don't have time to do it but they go through, if some of the highlights and you have the real estate companies all talking about it grocery cpg. All the brands that are out there and of course retailers and then specialty stores like Auto Parts and things that nature in, it's kind of interesting here that your point earlier that. I would have to have an Amazon story all the sudden in it used to be just kind of a retail thing but now they're very just like the last 3 years there, they're pretty spread so wide that a very large swath of that the public companies have to have kind of an answer to the Amazon question. Jason: [21:48] Yeah I wonder if UPS and FedEx were on that list of companies dimensioned of. Scot: [21:52] They have in the past I absolutely have heard that yet so I don't know if they were on the list or not. Jason: [21:59] Side note everytime our intern ask for a raise I remind him that his job could be to read all the S&P 500 earnings transcripts and count how many times Amazon was mentioned. [22:14] So believe it or not there is some. Digital Shopper marketing news outside of the world of Amazon in one of those is at the US Department of Commerce published their Q2 data. Which is a very useful data set that we we always like to follow and I think they came out and said 16.3% growth for e-commerce. [22:42] In Q2 this year. Scot: [22:44] Yeah yeah yeah tribute half of that to Amazon which is good so so when I kind of, back to the math as we talked on the show here for long time a lot of lot of folks didn't take into account the 3p part of Amazon but now it looks like the Department of Commerce is actually Factory that in so, yeah that's that's pretty good to see them kind of catch up to that. They come to a lot of the shows the guys the team that does this I think that she doesn't the podcast so shut up to them if they're listening I don't know if you've ever talked to them but they. Really nice group of folks and they are the come to all the shows and try to kind of tune the data based on what they're hearing and I have give them that feedback a lot so I don't know if it had any impact on them including that there but it's good to see. Jason: [23:30] Yeah yeah I'd be fascinated to hear how they sort of estimate 3p or what they're using is there 3p estimate to factor in there, we should definitely have them on the show I have met a few of them as well I will throw one Counterpoint out there there there are a fair number of detractors that don't, feel that the the methodology that they use for e-commerce is entirely accurate right and I think it would be impossible for it to be, perfect I find it to be a super valuable data set and one of the things that, in general is really valuable about it is they've been using this consistent methodology for a long time so you can kind of look at how things are trending in and shifting overtime, but that their definition of e-commerce and what's in and out of that let you know has a few things that you know you. You probably wouldn't agree make make perfect sense of you were inventing the categories from scratch. Scot: [24:27] Yeah and I've got a lot of arguments about this lately if not arguments with interesting discussions with people and you know so what what I also here and I don't know, I haven't had time to take into this but you know the other kind of doubles argument about this data set is it's a business survey it's a small number of businesses, the bulk of the businesses are kind of B2B kind of company so they're selling you no widgets and fasteners and cogs and gears and stuff. So So then my argument is while the come squirting is very highly correlated so it seems like it checks out their argument is no it goes other way comes grow actually use it as an input the Department of Commerce data so that their date is lined with it so, I don't know what to believe Mabel get someone on the show and do a little panel where we can kind of get someone to talk about the veracity of this data. Jason: [25:19] That that would be great so we can get some of the the panel guys like comscore 1010data and the US Department of Commerce so we could have a shootout. Scot: [25:26] Yeah Jason and Scott show data wrestling match. Jason: [25:31] I love it. Scot: [25:33] The sum of the cops are out and one of the big Winners is TJMaxx they, the cops are up 6% that's for July and so that's pretty interesting we will talk about this on the show where there's this kind of, password if you are a value oriented retailer you doing really well right now so, the dollar store bears are doing well all the TJ Max's Ross stores companies like that if your convenience oriented which tends to fall over towards the e-commerce side Amazon it's up to you doing well, and the folks that are kind of stuck in the middle of your not value or convenience right now you're going to pretty bad spot so the Macy's. The sports folks all those guys are really having tough comps right now. Jason: [26:19] Yeah and said that makes it all the more interesting like one of the categories you talk about is having a pretty tough time is apparel. And GAP announce their earnings and they actually eat doubt some slightly improve numbers this quarter so I want to say that their profits were up 1% this quarter, versus being down to the previous quarter so like that's certainly not letting the the world on fire but. The you know you certainly always like to be more profitable than you you were the previous quarter and in a category that's that's you know super distressed. That's an interesting data point I was I was joking around with one of the Forrester analyst on Twitter today. I would not take that news you know they're up against a really soft comp. And I would argue you know that a lot of the Peril in history and in gap is a perfectly good example of it. Have a lot of institutional headwinds I'm not sure I would take that that. [27:24] The nice up to get this quarter in and use that as a reason to invest in the in the category but never the less good news for the gap. And an interesting subtext in there they announced they were piloting a new customer experience for them which is buy online pickup in-store. [27:41] And for many listeners this show they might say wait a minute Gap wasn't offering buy online pickup in-store that seems like table sakes for an omni-channel retailer. Gap has been one of the largest proponents and one of the earliest adopters of Reserve online pickup in-store so they're normal experience was. We won't charge you till you get to the store I'm so you you'll reserve it will pull the product. I have it ready for you and you know when the mean reasons you'd want to do Reserve online instead of buy online is because you like that customer to come to the Gap Store discover a few other things that they didn't know they needed an add them to the transaction. And that's easier to do when you have a reserve online. It also is kind of a lower threshold to get the customer to reserve cuz they don't have to put any money down up front and so they've been one of the big proponents of reserved online and what's not said and. The earnings call that I'd be really interested in is. Are they throwing the towel in on Resort online are they if they decided that the pros and cons of of bopis versus reserver. I can tell you enough that they're now shifting to what is the much more common industry practice. I don't know but I'll I'll certainly be digging to see if we if we can learn any more about what that shifts about. Scot: [28:57] Yeah I don't have any data but my bed is when you survey customers like reserve reserve and pickup is like a. Like to wait in line which is not convenient so people want convenience and if you're if you're going to put your priority of go pick up more stuff we're not going to get convenient so you'll buy more stuff that that Jesus customers often today's world. Jason: [29:17] Yeah know I tend to agree and you know there's there's. Execution problems with both but you know I think one of the challenges in a store like Gap is executing on these thing so you know when you reserve online do you walk in the store and, and this product really have been pulled for you and it's the right products and they had in stock what they said they had in stock there there's a lot of things to go wrong and in some ways when it's reserved online there's a little less economic pressure on the, on the store to execute and so that can then a road customer confidence in the service. Scot: [29:54] Yeah Absol. When did I fall it really closely those pretty resting is so so we had the failure of Sports Authority and Dick's Sporting Goods, down pre substantially after their Crow the results and the CEO is needs Ed stack he had pretty interesting quote here I'll read a couple exits. This was in when he got into the Q&A with Wall Street there are they missed on the I think they kind of came in line on the top line but then their bottom line the profits weren't really there and gross margin seem to be under pressure and, the CEO kind of win a little bit or rant kind of a no therapy session he said there's there's a lot of people right now in retail and the sports industry that are in panic mode. In panic mode he said they they're freaked out about how their pricing how we're pricing. It's going to be it's going to continue to be Promotional and at times irrational going forward. Well you can imagine Wallstreet didn't like that word irrational so that that was not well-received and you know what I think I saw some notes that said it's going to be a structural change. These guys where they're going to have to you know there. The energy price matching with Amazon they're going to have to just kind of take much lower gross margins they had going forward so really big pressure there and then another little piece that listens would be interested in. Is he kind of finished up and said it's going to. It's continues to be very promotional not only from retailers but also from some of the brands on a direct consumer basis so. [31:26] She had this kind of like this crunch scenario where retailers are stuck in the middle you've got online guys like Amazon and. They are much more efficient and they can have a different model that that has lower gross margins lower prices passes amount of consumers and then you have Brands go Direct on the other side. You specifically asked about Amazon having Nike selling on there. He said you know I don't think you've seen anything we're watching it very closely we've talked tonight Nike a lot about it so pretty interesting going to. Another in a crunch there with with retailers. Jason: [32:00] Yeah and I wouldn't expect to see a lot of a, concerning behavior on Nikes part yet but what can definitely happen is you know all the all these other players win this when the retailer closes, if you were Under Armour Adidas or Puma, you are the forecast for the year and you built you you manufacture product based on that forecast and part of that forecast was that there be a bunch of Sports Authorities that would each have to buy a certain amount of inventory to put on their shelves, and so when they stop buying at inventory because they're out of business or there's been retail consolidation or whatever, and the market gets flooded with cheap product because some Liquidator buys the existing inventory that those things happen, you as the manufacturer are suddenly not going to make your numbers and so that likely is going to trigger a bunch of other you know bad behaviors that ultimately result in mr. Stax observation right like you could either, try to sell that stuff to direct a consumer and you could get more promotional to do it, you could get more promotional in incentives you offer your you're surviving wholesale Partners to get them to sell through more stuff there's you know like there is, second and third tier effects on all of this stuff that that create a negative spiral of momentum in the category. Scot: [33:21] Yeah two other quick ones in this kind of same bucket Foot Locker was asked about Amazon on their conference call and the CEO kind of pounded his chest that we don't worry about them we have you know the latest and greatest and sneakers come Dawson Amazon doesn't get them, as long history of people that have said that they're not worried about him son and or Amazon can't compete that they're either out of business are going out of business so. We should start a Jason Scott pool where you know people that foolishly. Poke the bear the Amazon bear end up paying for it down the line and another one I did read article wear under armour, to your point earlier they had some lines that were at a retailer they liquidated some of them to Kohl's and ended up really kind of craving this. Bad cycle between I forget who the other retailer was Maven Dick's Sporting Goods the created some bad blood and and ended up that you know that. The other retailer didn't want that product line anymore in the not all just going to have to go to Kohl's and more of a discount kind of a format so it's a lot a lot of. Gnashing of teeth out there and in the Sporting Goods got over. Jason: [34:26] Yep and then I haven't fought a closely but I I think we're waiting to hear for regulatory approval on Cabela's Bass Pro Shop so that's another. Like potential significant disruption in that space of those two guys merch. [34:48] So another retailer earnings that came out this month it's to me super interesting is the largest retailer in the world Walmart, they had another, slightly profitable quarter in the stores so I want to say they were up one or 2% or someplace between one and 2% so that if memory serves that's like the 12th consecutive quarter of. Brick-and-mortar growth for them and just to put that in perspective, not very many retailers have had a dunwell 12 quarters in a row so there's an obvious inference to make that Walmart is. [35:31] Benefiting from a lot of the hardships that other retailers are are experiencing and that there. Well well position weather the storm with a little bit more Elbow Room than then. A lot of other retailers but the super interesting thing is that they're online growth was up. 60% for the quarter from from this quarter last year and to put that in perspective. Last quarter they were up 62% so that's now two consecutive quarters with astronomical growth. Obviously it's much easier to grow a small number then a big number so you know it's almost not worth comparing that to Amazon even though it is much faster growth than Amazon but I'll remind everyone. These guys are the second largest e-commerce site in the u.s. they're going to sell unipres north of 15 billion dollars this year, and so you know if you think about the e-commerce Industries growing in about 15 to 18% depending on which numbers you use, that Amazon is growing at like 25% and Walmart is growing it like 60% most of e-commerce isn't growing that fast, if the two biggest players out there our way outperforming the rest of the market like usually in a mature Market you see exactly the opposite you see everyone else growing faster than the the guys at the top of the echo system so, all super interesting and then I guess one other spin on that like. [37:06] Walmart has acquired a bunch of companies that have meaningful e-commerce Revenue so obviously I mean jets in these year-over-year numbers but Moose Jaw ModCloth bonobos, would all be new and so what the Senate could look at this and say oh will there. Their e-commerce growth is way up because they through acquisition but they're claiming they claimed last quarter and I think they claimed again this quarter that more than 50% of their growth is organic. Scot: [37:40] Yeah yeah saw a Goldman Sachs report where they actually kind of backed into it and their estimate was 30% organic growth 30% from Acquisitions so they they kind of put it right at that 50% so I don't. Jason: [37:53] Yeah so even if so that still has them growing faster than Amazon. One interesting contacts for this this is the the growth in the mark Glory when he took over for Neil and, there is sort of the big shift in philosophy at Walmart like they Walmart really used to focus, walmart.com used to focus on stuff you couldn't get in the store so I'll they, they had a you know a couple million skews there they're mostly trying to sell the stuff that people wouldn't traditionally buy from the store so barbecue swingset things things that were inconvenient to buy from a store. And the mark Lori era at Walmart is really about selling daily Essentials online and so that's a pretty big shift in philosophy you seen the skew can't go way up at Walmart and these these first two quarters tell me, did that strategies really working and the reason I point that out is that's a really interesting shift and philosophies you know tis. E-commerce best suited to to, fill in the gaps that are hard to do and brick-and-mortar stores and sort of rounded out or should your e-commerce offering really mirror your in-store offering and cater to the the same customer base and it seems like at least an Walmart's case, they're they're doing Best Buy by shifting to try to meet the same kind of needs online that they've traditionally men in store. Scot: [39:20] Yes a Star Wars toy collector I get to go to lots of Walmarts and one thing I've definitely notice in the last 6 months is a lot. One more integration with online in the store so you know just little things like they have these poles out front that keep, cars from driving into the Walmart I think now they have these kind of sleeves on them that talk about online, online pickup buy online pickup would be in the very back of the store and it was never staffed now it's moved back to the front of the store couple of my Walmarts are really pushing the, dedicate a lot of lanes for for grocery pick-up and, you know I saw I haven't used that but I saw this one person get it in like for Walmart employees came out and we're like, just yeah team loading the car with groceries it was pretty guitars like a priority that they had a lot of lot of Associates really working on it so it's definitely at the store level there doing a lot too. Jason: [40:13] Yep yep and that particular Zaza that pick up curbside experience and they they continue to greatly expand that so I know in California they added a ton of stores with curbside pickup. [40:29] Which only works well for groceries in this or two things. [40:34] And then when you talk about Walmart it's hard to not talk about Target and a couple interesting things have happened at Target lately they they've done a few interesting Partnerships we I think in the past I've talked about their Harry's partnership. I can't remember did we talk about the Casper partnership on the show yet we did. [40:54] Yeah and so you know they've been doing these these Partnerships with some of these digitally native brands. In this month they acquired Grand Junction which is a same-day delivery service. Which is interesting so they're there now offering same-day delivery for for a number a subset of their products. Yeah they used to have this partnership with curbside and they they abruptly canceled that partnership and then they've turned out and acquired a same-day delivery so that's. That's it interesting thing to think about it Target is it certainly seems like Target doesn't feel like. Curbside pickup is the the best solution for them and and same-day home delivery is going to be a good solution. And I forget what they caught but they also launched a new service with just kind of their version of Prime Pantry that sort of a a bulk replenishment service this month as well. Scot: [41:51] Yes starts with an R I can't remember the name either. Jason: [41:53] I'll go get our intern on it while we while we go on. Scot: [41:57] What are the last companies to report Q2 every year is Alibaba and it's because, they are a Chinese company that has is held by us entity in Hong Kong it's it's kind of a complicated way that you have to do things if you're Chinese company so they came out this week and, blew away expectations across the board so the stocks hitting new highs and there's a lot of really interesting things on that conference call. One of the things that was interesting is their growth is really reacceleration Alibaba so while she was expecting 49% growth night that was kind of stretching it came in at 56%. And they their adjusted ebitda margins are north of 50% so. [42:43] Yo if you if you look at kind of the pure Marketplace model there's there's almost no. Cost in there so so there's causes whatever it cost to push bits around on a computer and an over the wire and and then there's some sales and marketing and some R&D and that's about it so 50%. Emergency pretty pretty crazy there cloud computing platform that competes they to be us is doing really well and it was a big contributor to that. They also cited taobao which is their P2P Cana Marketplace they've changed the u.s. and Jason I thought you would find this interesting they did. Big personalization project at Alibaba that rolled out and they said that that's driving a lot of growth where there they're learning more and more about their customers that are dropped by buying from the marketplace and. What to recommend to them and get them to buy across the whole family of services and products. [43:34] Nothing that that's really nursing with Ali Baba is just like Amazon they are doing a lot more in physical retail they've been buying some physical retail opening stores. In a couple interesting things the CEO said he said imagine the store we can pick up items from the shelf and in the same time. Be there stuff that's not in the store of the you can scan with your phone and then you just tell the store you know look just have everything delivered to my house and it just goes there because you have stuff to do after you go shop. [44:02] Another example that used is a see you go to the grocery store and get something for dinner but then. You didn't know you wanted for the rest of the week so you just want to order a meal online so what they're seeing from the Chinese consumer in and sounds a lot like the US consumer is. [44:20] They're looking for a spot Navy convenience in speed and total flexibility that the favors the customer versus the retailer that's what they're really building towards they call that new retail. And here's the quote on that with new retail satisfying ever-increasing consumer expectations is no longer an incremental game it's disrupt. And in the same sense that we were going to have to. We have to disrupt e-commerce first and embrace the physical world in and kind of just tear down all the barriers between them so is very flexible is kind of like Beyond even kind of the normal things we think about in omni-channel. You seem us experiences between the on and offline world is what I Bob is trying to build in. [45:00] What's interesting is as they go into the more physical store if they're kind of merging the marketplace in there so just like we talked about on the show it's that concession type model is really kind of happening in the physical retail World Air in China. You haven't seen that the US but it is going to be interesting to watch that and see if that time makes its way over here. Jason: [45:19] Yeah for sure the the the new retail Mall of the Alibaba talks about it's not entirely hypothetical either they've actually opened a handful of these, Next Generation grocery stores they call Hema and said there is actually some video tours of them available online I'll try to put a. A link in the show notes but what's interesting is when you design a store from scratch for some of those experiences versus you know most of the stores were familiar with in u.s. was a traditional store. That they retrofitted a buy online pickup in-store or a Home Delivery Service or something to, it's pretty interesting to see how the store looks different when it's designed from scratch to do that so, one of the the utilities that I found interesting is they they literally have this conveyor belt in the. The store with these hooks that like pick up bags of groceries and lift on out of the store like into a Depot area for home delivery, and so the ends are Shoppers run around they they use you know mobile phone, get the list of items that they're going to ship home for a customer and then they like. You know super efficiently just just hang these bags on a hook scan a barcode and that bag gets shuttled off somewhere to. For a home delivery so couple interesting things like that they they heavily rely on barcodes in the store for product information so you can. Need to scan a QR code to get you know the product information about all the products in the store China doesn't have the same. [46:55] Labeling laws that we do in the US so there's even more need to learn about products for for Discerning Shoppers and in China so just some kind of interesting evolution of the store and for your first point. They're making so much money that they have significant resources to invest in figuring out the future of retail. And like almost everyone else they've kind of figured out that the long-term future of retail isn't exclusively online so they're they're putting some. Some real resources and figuring out what the. [47:27] Physical store of the future looks like in a digitally disrupted World them so you know I for one on and thrilled to see them trying to do that. [47:39] And I think that that is all the news we had for listeners this this. Week so as a special treat we have not wasted a perfectly good hours of our spare time, but we certainly would encourage listeners to give us feedback so as always we have a Facebook page if you have any questions or topics you'd like to talk about her, hope she like to hear from or just suggestions of what we're doing well or what we can improve we greatly appreciate it and of course of you love the show, shoot over to iTunes and give us that 5-star review that's super important and we greatly appreciate it. Scot: [48:17] Thanks everyone and. Jason: [48:19] Until next week happy commercing.

EP095- Listener Questions and Amazon Earnings http://jasonandscot.com Amazon Q2 2017 Earnings Summary (PDF from Amazon) Amazon reported a beat on revenue but a miss on earnings Revenue came in at $37.96 billion, beating street estimates of $37.18 billion. EPS was only 40 cents per share, missing street estimates of $1.42 per share. Listener Questions Kiri Masters: I'd love to hear Jason and Scot talk about their global e-commerce outlook. Amazon in particular seems keen to expand aggressively in international markets. Does the growth opportunities match the regulatory / operational complexity for brands? Interested to get your take. Josh Tarasoff: Hi Jason and Scot--What is your take on Amazon's strategy behind buying products at full retail price from marketplace sellers? Here is an article: http://www.cnbc.com/.../amazon-new-fba-program-buys.... Thank you. I love the show. Anup Gosavi Hey guys... love your show. Would love to see your take on when/ if brands will be active on messaging platforms like Messenger, Kik. etc. Is it actually a better channel than email? Is there a signal in all that noise? Opportunities/ risks etc. Thanks! Lauren Quaile Tonkin: I'd love your thoughts on autoreplenishment. Why have other retailers not adopted this tactic broadly (beyond Amazon and Target)? Do autoreplenishment models differ globally? What non-intuitive products/categories do you think can benefit from an autoreplenishment strategy? Thank you! Keep up the great work. Ben Kates: off-price retail offline and online Gareth Hanes (in uk): Hi Jason & Scott, enjoying your podcasts from "the other side of the pond" in the UK. I would be interested in your take on the recent (in the UK anyway) growth of products sold on Amazon by Chinese 3P merchants (presumably manufacturers) using FBA. I have noticed transformational changes in some product groups where new SKUs and brands have gained strong traction very quickly (propelled forward by a combination of agressive pricing, AMS & FBA). There's been a lot of talk on your podcasts about Amazon "own label", but this "manufacturer to consumer" model would appear to be a much more of a imminent threat to incumbent domestic brand owners. Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 95 of the Jason & Scot show was recorded on Thursday July 27, 2017. Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at SapientRazorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. New beta feature - Google Automated Transcription of the show Transcript Jason: [0:25] Welcome to the Jason and Scott show this is episode 95 being recorded on Thursday July 27th. 2017 I'm your host Jason retailgeek Goldberg and as usual I'm here with your co-host Scott Wingo. Scot: [0:40] Hey Jason and welcome back Jason and Scott show listeners Jason imma. I haven't been traveling a lot lately but I think you have been zipping around for you you've kind of been hanging around the coast update listeners on your many travels. Jason: [0:56] Yeah I have been bicoastal this week's. I spent most of the week in my ancestral hometown of San Diego California, I was there for interact Tech which is a great smaller event that the internet puts on every year so that's some. Originally designed for CTO that sort of expanded to include the CMO Council and the digital Council so we had a. A fun couple days of a networking and content there and I got to lead to Workshop which was fun. It was for me probably not for any of the attendees and then flew to New York today to do a workshop with a card tomorrow. Scot: [1:37] Awesome yet so just racking up the miles going to join the eight million Mile Club Pearson. Jason: [1:43] I'm happy to report I hope to never achieve 8 million miles but I do have quite a few and I did get to visit I got to check off another Amazon bookstore on my West cuz there's one in University Town Center in San Diego. Scot: [1:58] Cool so give us a quick update on that and then what was the buzz it in RF take anything that listener should know about. Jason: [2:05] Usher so the the Amazon bookstore like. [2:09] Is not very interesting it was the second one they opened and it's a smaller footprint so it's basically. [2:18] Today in equivalents at our offerings to the. [2:21] The Seattle won that bet in West base so you not if you've been to another Amazon bookstore you don't need to go out of your way to see this one is that mentioned before the. The one in my hometown in Chicago appears to be, the most advanced with the with the coffee shop and a broader assortment of products than any of the other which is sort of interesting. Scot: [2:42] Did you try to return a random Amazon product like you're like you're freaking leader. Jason: [2:47] Because I was traveling for 8 days in a two-day overnight bag I did not have room to bring any test returns with me. [2:56] Yeah that's my shoes and I'm sticking to it but the check was good there was a lot of interesting speakers. [3:06] I definitely would say the theme of the show was preparing for the future and particularly overcoming risk aversion and not being afraid to fail and failing faster with sort of the. A recurring theme throughout the day. Scot: [3:23] So, gelatin and how do some of these 5200 or organizations crank up the the speed. Jason: [3:30] Exactly and I you don't I I think sometimes explicitly stated and sometimes kind of just implied, but you know I'll just leave the boogeyman for most of these these folks as Amazon and and they're particularly good at moving fast and innovating despite the fact that there. A large twenty-year-old company in so you know I feel like the the realization is hit a lot of folks that they have to find ways to be more. More agile and more forward-leaning than than the the innovator's dilemma with typically dictate. Scot: [4:03] And then what was your talk on. Jason: [4:05] So I actually did a workshop on that theme so I am. Presented sort of seven trends that I felt were sort of exponential growth Trends in the industry that would likely affect all of the. The attendees businesses and then I gave them some brainstorming tools that we use to be more forward-looking and sort of divorce ourselves from some of the, the Legacy thinking so I introduced them to a structure that was designed by a guy named Eddie to Bono called six hat thinking and so we went through a six hat thinking brainstorming exercise where we fired everyone from their current companies and had them all work for a new grocery retailer trying to invent a new customer experience in the US, to compete with Amazon Whole Foods. Scot: [4:52] Cool we should do a deep dive on the so don't say too much let's leave listeners just kind of guessing my my big question is did you really wear 6 haven't set a time. Jason: [5:01] Note that when we talk on the thing what you want is you only get to wear one handed a time that's that's the beauty of the the system. Scot: [5:11] So we won't tell listeners why it's called six hats so leave that is as I'm sure they're on the edge of their seat right now. Jason: [5:18] Cliffhanger. Scot: [5:19] What we have a jam-packed show tonight so let's jump into it so the two big topics number one is earlier today Amazon release their earnings for the second quarter and hot take on that and then we have listened or questions it's been quite a while since we did listen to questions we put the call out, and I'm excited report we we have a lot of listen to questions I'm not sure we're going to be able to get to them so let's kick it off with Amazon news which is our hot take on earnings. [6:04] Yeah so today. [6:07] Amazon came out with their Q2 earnings they're usually one of the later companies to report in our world so we already heard from eBay already heard from Google and Facebook and Twitter just kind of summarize those guys eBay was Steady As She Goes. Google did did relatively well the stock was off a little bit. They paid clicks were up but they face somatization challenges that that people kind of scratching her head about a lot of people worried maybe they're just getting a lot of klicks from YouTube that aren't monetizing very well-off out loud concerns over mobile and then, let's see Facebook crushed earnings on every measurable kind of thing they hit some new all-time highs Twitter's results for kind of man you know they're really struggling to add new users so that's kind of the setup is kind of you know. Mixed bad coming into Amazon so let's go through that so. The Top Line got to looking at Revenue that I came in at 38 billion and that topped Wall Street expectations pretty handily and represents 26% year-over-year growth and just remind listeners e-commerce is growing at 15%, and here you have Amazon just kind of pretty easily doubling that. [7:19] Nothing that I was have to remind myself with this quarter is it does not include Prime Dave so Prime day will actually fall into the Q3 results so. So this is this is pretty nice that represents a bit of an acceleration kind of from last quarter so you know Amazon would what amazes me is. [7:38] They seem to defy the rule of large numbers and what kind of talk what about Wyatt a minute that you have to be 38 billion and still posting these kinds of growth numbers is is. Pretty impressive. As you peel the onion on the revenue side North America Revenue was the cause of the reacceleration in that grew 27%. [7:59] There were some concerns about the cloud computing which is AWS because Microsoft had reported a strong quarter there a dubious has been lowering their prices as they kind of compete out in the world with with kind of the commodity storage and things, and AWS topped expectations so people are excited about that International had some currency headwinds but when you take those out it also had a nice showing. Things I watch closely are some of the non-gaap measures so third-party seller Services which is its own Revenue line item now. Groove 40%. [8:33] I should say little footnote for those of you that have followed my Amazon analysis for a while that used to break out media egm and other and they stop doing that unfortunately so. I can no longer kind of see how that egm pieces doing that's always going to want things I really enjoyed I do think this third-party seller service metric now is probably a proxy for that because most third-party sellers are in a GM. So that grew 40% so again you know almost three times the pace of e-commerce which is pretty amazing, third-party as a percentage of units hit a new high water mark of 51% that's the highest that's ever been so the third party Marketplace I know we have a lot of listeners that are either brands that do hybrid or are there are third-party sellers, retailers very healthy growth there. [9:22] The another new segment that Amazon introduced this year in the first quarter that we're now starting to see some Trends on is called retail subscription services, and that's essentially revenue from Prime and Dad grew 53% which the Wall Street notes will come out tomorrow I think we're going to see. People against before Prime day which I think had you know they said record signups I think we're going to see people touch up their number of prime subscribers based on this I think I think. [9:49] Egg while she may have underestimated how many prime subscribers kind of added in the quarter so so that'll be interesting to watch and will report on that, another area I look at is paid unit growth so this is just took kind of a, measure of volume that was up 27% year-over-year and that's its highest level since Q3 of 16 so it's really interesting reacceleration at Amazon going on and that's you know I think if you kind of. [10:16] You think about how Wall Street thinks about that was all super positive the one thing that kind of freak Wall Street out a little bit and this happens. Every cycle with Amazon is they start to show some profit and they reinvest and then a certain set of investors freak out about that. So that's on the bottom line on the expense side so while she was looking for just over billion dollar in in gap profit, and it actually came out to be 600 million so kind of half of what folks are looking for earnings per share that translates into earnings per share of $0.40 while she was expecting like a buck 40 so you'll see this headline to know that. Amazon misses bottom line by you know 77% that kind of thing that's certainly true. But you know when you when you beat revenue and Miss on earnings usually kind of implies some level investment inside of their and. [11:10] We'll see that we'll talk about that in a second and then the thing we. You know yo big public is very much of what have you done for me lately kind of thing it's really, maybe 20% about the quarterly reporting 80% about the next quarter what they're talking about so at Amazon updated their guidance for Q3 and the projected revenues between 39 and about 42 billion which implies, a bracket of 20 to 28% year-over-year growth 24% at the midpoint Amazon has a pretty good history at kind of beating that just like they did this quarter or coming in right at the top of that guy that's so that. That was as kind of that exceeded wall Street's kind of previous thinking about Q3 but where they did not exceed are they contact. Missed where while she was thinking is when they projected the bottom line into next quarter Wall Street was thinking about 950 million and Amazon said no it's me arrange of - 400 million - 300. [12:09] So this is going to raise those questions you and I hear a lot about in Amazon's not profitable it's not fair we just have to kind of wait for them to wash it to wake up. [12:19] And you again. Stock after hours was down 30 or $40 which feels like a lot but you have to remember Amazon is an $1,000 stock Club so that's only a couple points. And I think what we'll see tomorrow it'll be interesting you know it's hard to guess how lost react but I think we'll actually see. [12:40] The set of investors that care about growth and market-share what kind of overcome the industrious that are focused on profitability. [12:48] Last point on profitability Amazon really does not optimized for any of those things I just talked about they optimized for Revenue growth in market share and then. Cash flow and what happens is always accounting rules kind of. Bend that as you report this thing's so just kind of give you some numbers for the quarter Amazon had 17.8 billion dollars of operating cash flow and then 8.2 billion of that goes property equipment in R&D, so that's kind of what's Happening Here is the way I think about it is. [13:22] Amazon where to stop investing for the future and so let's just come. Play that off they wouldn't be making these kinds of Investments and you would have seen no a big chunk of the 17 billion flow to the bottom line. What they're doing is they're investing in R&D they're building fulfillment centers in her building data centers does does your kind of the three biggest legs of investment so for example another four billion went to pay for Lisa's so that's fulfillment centers and then invested another four billion in, new releases in equipment so so you know. [13:58] The losses that you see the way I would argue it and I think a retailer should think about this Wall Street it's kind of Ena. Don't think Howard I think these losses actually are not from the current business is kind of his F you know they're they're making. [14:14] Good investment for an Indies levels you think about the levels I just talked about that's the level of their investing in so so pretty crazy levels investment. Jason: [14:23] Yeah absolutely and you know I tend to think of it pretty simply if they if their profits were going down because their cost of goods were going up or some, some operating expense that was directly related to their sales this quarter were dramatically going up like shipping went way up as a percentage of sales or something like that like then. That would be indicative of a problem in their business model but when they're their profit isn't High because they're investing in, things that are likely to have a much higher future value like capacity or subscribers. [14:59] Like that that's that that's a whole different equation in my mind. Scot: [15:04] Yeah absolutely into that point I didn't talk about it but gross margins were real. About that been relatively the same for the last year or so you know the cost of goods are pretty are very stable and then, this is kind of like in the weed so I'll just kind of leave it as something if listeners are interested Amazon does report kind of segments in then that gives you a little bit better view of how profitable is each business unit if you strip some of this investment out they call it, CSI which I think stands for I know it's segment operating income I forget what the C is for, but they kind of report on retail AWS and that customer segment operating income I think it is that's a really interesting metric if you if you're if you want to get super geeky on this stuff and you have to really dig into their SEC documents their q and in her case can I get that, but it is a Consolidated segment operating income at the kiddos said look for CSI and I think. [16:05] I always find that is a really interesting few that strips out a lot of the things like you know RS use and non-cash pieces and a lot of the accounting stuff that kind of gives you a hard makes it hard to see what's going on inside of their. Jason: [16:19] Yeah I'm I still run into it all the time that you know I hear from some particular from retailers but you know others that oh man Amazon has good at growing Revenue but they but they're not profitable and of course. That just factually untrue and. It was even on Truth escort or even though it was a somewhat down quarter versus Wall Street expectations and then the one of here even more commonly is. [16:44] Only AWS is profitable so were you to take out AWS they they wouldn't be a viable business. Scot: [16:50] Yeah and the CSO actually proves that wrong so it does show AWS is profitable but it also talks about, not combines retail and 3p and it I believe it does a, domestic non-domestic in both of those domestics profitable Internationals losing a little bit on but you can see it's on a path to get there and it's kind of been chewing away at it over time so yeah you know that that's those are just kind of factually wrong Sue. Yeah I guess and NF. Amazon secretly loves it when people think that because they did you know that is not true and they they love misinformation kind of things like that that people are not watching the right. Part of them the ball here to to keep up with it when one thing is happened and we called it here on the Jason Scott show, as the stock has kind of held over $1,000 is kind of in the, thousand $10,020 range so things have happened out there and with Berkshire Hathaway and Microsoft stock and whatnot and the end result is by at least I've read into sources now CNBC in Fortune Bezos is the most rich person in the world at 90 billion dollars so so congrats Jeff whenever you're a big listener so, big pat on the back for that and yeah we know congratulations. Jason: [18:10] Pour yourself a drink with that top shelf a beverage of your choice. Scot: [18:14] Boom get a Diet Coke go crazy. Jason: [18:16] Exactly other I do things gotta actually read that that he hit that Peak based on the stock having a nice little uptick before the earnings were now it's because the, that anticipation was that it was going to be a good quarter, and then I think after the announcement that the stock actually corrected a little bit and I think you might have slipped back under Bill Gates for the time being. Scot: [18:38] Yes it gets it like 10:20 to 10:25 somewhere in there so I'm sure he probably doesn't care what's another. Jason: [18:46] I think if you really cared you would have skipped a year of space exploration and you'd be there. Scot: [18:53] Cool so that's our hot take on Amazon's earnings for Q2 and and if the way I would summarize it is. I think it was really strong and they are just pouring more money into Investments and they're very profitable lots of free cash flow that they are just spending as rapidly as they can into. Things that I think are pretty. Conservative that are going to pay off for them another fulfillment center Prime now launching in Australia launching in Singapore all these things are our kind of no-brainers. [19:28] Soup that is Amazon news and now it is time for. [19:43] Question question question. [19:50] Who's the first wanted to thank all our listeners to most of these come from our Facebook page so as reminder if you just go to Facebook and the search for Jason and Scott show you will be taking there, or if you go to Jason and Scott. we have links to Facebook page there and it's Scott with 1T so our first question Jason comes from Curie Masters so it's also say a blanket statement of I apologize if I say Jason right I say your name wrong, security says I'd love to hear Jason Scott talk about their Global e-commerce out, Amazon in particular seems Keen to expand aggressively in international markets does the growth opportunities matched regulatory operational complexity for Brands interested on your take. Jason: [20:34] Yeah so that that's a great question carry like at a high-level like you know I think certainly we're all bullish about. International e-commerce growth so just kind of. The level set this is a milestone year in 2017 globally e-commerce will surpass 10% of all retail sales across the globe so, we can I hit that inflection point worldwide and Global e-commerce growth is about 23% so even Scott mentioned earlier, we're in one of the more developed markets here in North America and its about 15% so so the worldwide growth prospects are certainly higher. [21:12] But your your question sort of implies the real trick to all of this is you know in those markets where there is considerable growth. [21:23] Is it cost-effective to see that growth either because of the. The individual complexities of those markets it because of language and Logistics in in those sorts of things and in particularly is the growth opportunity constrained. [21:37] That because of rigor Tori issues right and so you know that's the. The sort of equation you have to apply but certainly I think the the conventional wisdom is you know that the super exciting market for most. [21:51] Folks at the moment is India and you know to kind of put that in perspective. In North America about 75% of all the consumers that have access to the internet or online Shoppers in fact I think it's like 76% in Asia. [22:09] It's closer to 2:50 or 60% of of all users. That have internet access are shopping online but where it gets interesting is in North America the overwhelming majority of all users have internet access in Asia only about half of all users have internet access so when you look at. [22:31] The percentage of the total population that are shopping online you don't in in North America where about 65% in Asia were at 25%, so India in particular is even a little lower than that and has a huge population so you have a huge population you have an emerging middle class. And you have very low penetration at the moment so those are certainly. You know all the the favorable characteristics that have caused a lot of big International companies to come in and make big bets in it in India which is why it's. Kind of the the global e-commerce Battleground right now and as you've directly pointed out there some, challenging Logistics and Regulatory environment that make it difficult for for businesses Amazon in particular to sort of. Completely replicate their their North American model in India so so that's that's the barrier. Scot: [23:27] Yeah and um. So I'll specifically can't talk to Amazon a little bit I'm not an expert on regulatory issues but you know so Amazon is growth strategy has been, is it interesting so they start in the US and then they did Europe and then they, the only time Amazon has not kind of. [23:50] Really focused and become number one is China and if anything in China I think they're like number four or five which is pretty interesting and I think they've learned a lot from that experience I think they they realize that. [24:05] They have to really adaptive local market and build a team and maybe acquire a company and, just kind of be more Nimble than they had been since the China was a real big learning and and ever since then you know they have when they going on Market they go guns blazing and, to Jason's Point India seems to be that's really interesting Battle Ground right now between all the big. Global e-commerce companies so so Amazon got a bit of a late start because there is some some regulatory things they had to cross over and India and they. They can only open the third party Marketplace are they Amazon still does not retail so there's some kind of protectionist law that you can't afford company can't be a retailer and India so so you had. [24:50] Flipkart and Snapdeal as kind of the incumbents local companies and then Amazon dinner and they started taking sure then what's happened is Alibaba and eBay of each continent. Southside Bank in so he's really big players have kind of bolstered those anti Amazon companies so Amazon is is, pretty publicly said they can spend billions of dollars in India there's something like I tracked us pretty close 15 to 20 fulfillment centers they're building Justin India so there. Derp derp pretty much betting that the Playbook of getting product close to Consumers can be really important India because it is a very large country. No what is a six billion people in the Diaz Harrison. Jason: [25:34] Yeah I think that sounds about right no maybe like 3 billion. Scot: [25:39] Maybe China sex so. So you have a very populous country spread out lots of cities lots of different ways not a really great career system or delivery system, like a FedEx UPS USPS so I think Amazon is really investing in that so it's been interesting to kind of watch in and they know they've been way more aggressive there than they, did when we went to China I think day and when I read the tea leaves I think they kind of regret not being more aggressive in China and Android building that out better and they got kind of beat by JD with a 1p model and Alibaba other 3p model. [26:12] What kind of stick to Asia pack there they that's been where they've been investing for last 3 years they haven't been, expanding much but now we're starting to hear they're definitely opening Singapore and then Australia and so it's interesting to see them kind of pick up those countries, then just a reminder they did a choir a the top Marketplace in the Middle East called souq souq. Jason: [26:42] Yep exactly. Scot: [26:44] And that's a pretty big market place I think it was like 2 to 5 billion and GMP which is pretty sizable and, that's going to pick up you know Saudi Arabia Qatar Kuwait some of the Middle East countries there and it's a lot like mercadolibre we've had on the show or it's kind of a family of little local marketplaces it's not kind of. Homogeneous Marketplace it's kind of every country has its own rules and regulations and language and currency and careers so they kind of like have built that in each country in the Middle East and then they. Did you have some glue that kind of combines it together so some cross-border trade kind of things payment platform that I think is is kind of somewhere across there and that kind of a thing so so for that gives you a flavor for Amazon is and then the last one I'll talk about is, kind of something America so, so Amazon so South America for long time was one of the fastest growing e-commerce markets yes you would have China so Jason was talking about, Jason did you say Global at 23 or 25. Jason: [27:53] 25 Scot: [27:54] Cuz I didn't you used to see Brazil kind of this 35-40 and China kind of like maybe it 2830 Brazil has come down pretty considerably because just politically rest in the country also have right next door is Venezuela is kind of Hit the skids, do the some currency devaluation things going on there so loud political and currency things in the South American countries have caused the Slowdown I believe in we had mercadolibre, on the show they were talking about kind of 25 28% growth that they were seeing so that used to be like the fastest grower and I think China has kind of supplanted that that kind of what your data shows Jason. Jason: [28:36] Yeah and I I would say like so. Latam is kind of right in between Asia and North America in terms of digital Shopper penetration so there is a lot of Headroom there but is you you rightly pointed out it, it's actually a lot more fragmented so while you can kind of you know list ones q and and reach all in India. You know you you are what you really need to do is West as you know a separate skew and in each country in Latin America are the Middle East which make the the logistics a lot more challenging. Scot: [29:08] Yeah and I've never had the pleasure of meeting Carrie but I see from her LinkedIn that she she always Brands sell on Amazon and other places and you know when when I talked to brands in the US about this. [29:22] It's interesting so. [29:24] Two years ago plus they were they were obsessed with China and like what's our China strategy and I've seen the last 18 months that has cooled down and it's very much. What's my direct consumer strategy what's my Amazon us strategy, so I think I think that people have pulled back a lot on this kind of global international thing because they are feeling the heat in their home market and there's this is us Brands I'm talking about, so You know for those brands that aren't concerned about that you know where where we see a typical road map is let's see it to us brand they starting to us the natural place to go is the UK because you don't typically have a language in Madera, it's a very kind of us feeling kind of a country obviously and then you'll see some expansion into Europe usually Germany and France being kind of the next biggest e-commerce markets. [30:15] We have a lot of customers a challenge to do really well in Australia Australia is kind of an easy box to take off its English-speaking and is very friendly to Imports and, there is a lot of infrastructure out there for supporting these countries so there's a lot of lot of the marketplace provider so eBay has a really excellent program around this so does Amazon, around global Shipping say allow you to they'll take care of lot of this operational kind of complexity you talk about where you can have a crawl walk run metaphor so, eBay brand program for example you start out like let's say you're a US company and you want to start selling into eBay Germany, you can just kind of set a flag that says I want my part to show up on eBay Germany they'll actually translate it for you using a Google translate consumers there can see it the order it and then you'll get an order that just shipped to the US and does it reshipping, that's that's nice because you can kind of test the waters without having to make huge Investments Santa Crawl part then is what we say to folks is as you see that volume take up it's not the best customer experience so really kind of go to that next level of customer experience you need to start kind of shipping pallets over to, the destination country and selling in more of a localized way that's the walk and then run is when you, you know you actually kind of maybe create a store footprint or a fulfillment footprint actually put bodies over there answering questions of that kind of thing and that's the run so we sit up that model work really well for both small and medium-sized retailers as well as Brands and. [31:46] I think we'll see more and more of those kind of solutions that come out to really help everyone kind of, peel this cross-border trade peace and understand how you selling these International markets. Jason: [31:57] And I'll just head one one points and Scott and I both won't geography China has about like 1.35 billion people in India has about 1.3 billion so there, they're the two most populous countries in together they're almost three billion which is. Scot: [32:13] Yeah there's like eight billion people on the planet. Jason: [32:15] Exactly. [32:18] But so yes I think that that that's a great answer to carries question the next question came from Josh tarasoff and Josh wanted to know what our take is on Amazon strategy, behind buying products at full retail price for Marketplace Sellers and he gave us a link to CNBC article talking about this this new deal. Scot: [32:43] Yeah and this is kind of a little bit of a head-scratcher and as I've talked to a lot of sellers are concerned about this because, the way it was announced was just kind of like Amazon didn't exactly say why this kind of said hey you know you have some product and FBA and you may see. Amazon.com is the buyer which kind of people like what what's that mean so what I think's Happening Here is. Yo again these global Shipping program let me kind of explain how eBay does this so a seller on eBay. [33:18] If you don't opt out of it they will actually. Up to your default opted into that global Shipping program I was talking about I think that's what Amazon is doing because what they want to do is when they pick a new country but this is true for any country but when they ruined Australia. They want to show as broad assortment as possible and people and I'll show you love Western Goods so this this program will allow Amazon to say to people in Australia. Look we have you know 30 million products that that are available to come into your country, versus if they did do that then maybe it's a million or two million that they would kind of host, so they would still have a million to 2 million local and then like another 28 million that are kind of cross-border trade that could be shipped from the US, that gives that gives them this kind of I would call the backfill strategy so it gives them this perception of lots of selection. Using cross-border trade as a back film then let's do it lead you do is so imagine people start buying from. The cotton country in the outer country product they can very quickly learn from that and say oh. [34:23] These widgets are very popular in Australia let's kind of source them local or let's get pallets instead of each is from the u.s. FBA let's work with Our Brands and sellers to kind of say hey. Hey mister customer your widgets are really popular in Australia that was kind of wrap this up so that's what I believe is going on it's easy to kind of make it seem more nefarious and Jason turn over to you for that Park. Jason: [34:52] Yeah though I have to say I have a slightly dishonor different understanding of what's happening so be interesting maybe there's a little both happening but I've talked to a few 3-piece Sellers and it was less than automatic. To the program that you had to opt out of and more it was an offer to opt into a one-time transaction. [35:14] And so like what these sellers were told as hey you have an inventory that you're selling 3p in North America. We want to buy that inventory from you one time so that those listings will go away in North America cuz you'll no longer have the product to sell and we're going to take ownership of that inventory and sell it in another country and so it was basically an offer. [35:38] From Amazon to the seller to buy their inventory so that Amazon could resell it and they were offering to buy at at at. [35:46] Full ask price from the seller and how I interpreted that is. That they were looking to buy inventory to fill in brands or products that they were missing in some of the new markets that they're entering like Australia for example. [36:04] Interview if you think back to the early days of toys and Amazon you remember they originally had a deal with Toys R Us Toys R Us to the famous we pulled out of the deal. Right before holiday would you have to Amazon in a bad spot and Amazon actually sent a bunch of employees to go in the retail stores. Buy toys at full pop and put them on the market place so that the customers would be able to buy toys from Amazon and that really kicked off Amazon's. [36:32] Foray into the toy space in so I look at this this 3p thing and I said hey Amazons. Doing the same thing in new markets today only they now have a convenience they didn't have back then they don't have to walk in the stores and buy products, have a bunch of sellers in their own Echo systems that are they have products in their warehouses so they just go to those guys and say hey do you want to sell me your inventory if you do great I'll buy it. [36:56] I'll sell them in another Market you know in the long run I'm certainly going to look to get them more efficient supply chain but but as a way to get started I will do that. There's nothing wrong or nefarious about doing that but what what does happen is there a few brands that three-piece Cellars. Are selling on the marketplace the do not want Amazon to be able to sell them in and most famously, these days that would be Birkenstock and so Birkenstock had a number of, of authorized resellers that were selling their products on Amazon is 3p and they got letters from Amazon saying he will buy your inventory and resell it. And the Birkenstock CEO reacted very badly to that he sent out a very dire letter saying you know any retailer that sells even one pair of shoes to Amazon to allow them to resell will never sell Birkenstock again and he, he called it Amazon's attempted modern-day piracy and and you know there's a pretty pretty lengthy article about it in Washington Post, which is I guess somewhat ironic since it's paper owned by Jeff Bezos and will put a link to that in the show notes. Scot: [38:10] So our next question comes from a nuke goes off in a noob says hey guys I love your show so Anup obviously has, impeccable taste and yeah where was he says we would love to see your take on when if Brands will be active on messaging platforms like Facebook messenger Kik Etc is it a better Channel than email is there any kind of signal in the noise where do the opportunities risk thanks. Jason: [38:39] Great question on oops so it it depends a little bit on the parameters of what you're asking so when you know you mentioned, Brands being active which is different than brand selling stuff on these platforms and you predominately named platforms that are. They're pretty prevalent in North America although kick kick has a more Global footprint. [39:06] The answer varies widely depending on your geography so obviously we talk a lot about we chat, in China being you don't Super Active platform for brands, there are millions of sponsored accounts on on WeChat kakow chat and other parts of Asia like Korea is very popular and a ton of brands or have are active on that here in North America although messenger has a billion users you know we only see about 30,000 Brands active on it right now which like compared to Lee isn't a lot, and that's really because the the platforms that are most prevalent in North America like, messenger Snapchat Instagram historically haven't had the best tools for Brands so the advertising tools have been kind of poor and those are rapidly improving which. Makes me think we'll see Brands using those platforms more as an advertising vehicle and then the Commerce tools are still very poor and what we what we just painfully lack in North America is a. Universally adopted digital wallet that enables you no friction full free transaction on all these platforms so when you look at what the big difference between WeChat is and Facebook Messenger, it's really, that we chat has 10 since digital wallet built into it and it makes it really easy to do a transaction right in the platform and we don't we don't have that on Facebook Messenger today. [40:35] And so I do I guess you know roll all that up we are starting to see brands use those platforms more, more degree brands that are very Visual and that are using like Snapchat and Instagram as a discovery platform, all the platforms are rolling out better advertising tools they're rolling up better self-service tools and their ruling out visual search tools like the Pinterest new lands feature for example and those all lend themselves to do. The platform's Becoming better product Discovery platforms so I do think we're going to see progress but I don't think we're going to see anything like, the adoption of WeChat in China unless and until we get a universally-accepted digital wallet. [41:21] So I would just add one more thing, these could all be good tools for your mix but at the moment none of them are going to give you an Roi anything close to email which is you know still a great bang for the buck. Scot: [41:32] Yeah I totally agree and we talked about it a lot and our annual predictions and you know I think. Everyone every us company wants that China mild work here in an in it just hasn't kind of. Taking it I don't know if it's even if we had a lot I'm just not sure consumer behaviour the same so it's going to be really interesting to watch that play out I wouldn't count it out yet because you know you have some really serious multi-billion-dollar companies kind of playing this it is interesting, kind of a dark horse in this is Amazon so they we mentioned this in summer Amazon news last episode so they've got theirs a lot of rumors that they have a messaging platform in the works. I have to believe that would enough. If I think of what would Amazon do to make their messaging platform different I think buying stuff would be the one thing that other thing I would think would be kind of unified Echo, and text chat kind of you know, kind of hook up maybe pretty resting so let's kind of see what they come out with and then also as a reminder they came out with I want to call it. Sprint's but Sparks I guess is there a kind of. Pinterest e instagrami product oriented kind of think so so Amazon is the first e-commerce company to take a shot of this so that could be a different take but I do think there's a lot of headwinds there. Nothing I would draw your attention to that's an interesting case study is, the the retailer everlane came out and they were kind of the poster child for this and they've been lockstep with Facebook the integrated everything they did the transaction notifications they did the wallet they've done all that stuff and then in March of this year they actually announced they were just going to end a life that so I think you know. [43:15] I think that we went to a hype cycle there and we're definitely in the trough of disillusionment kind of phase I don't know if we going to make it out of that truck or not. Jason: [43:24] Yeah it's going to be interesting to watch I tend to be bullish but I think you it could be really risky to overestimate the timing so, you know what remains to be seen like how quickly it's adopted, and I guess I would add just one of the point I have seen some interesting new pilots including one by I think Adidas with a really trying to. [43:48] Use SMS as that that sort of transactional platform, and add the ability to do auto reorders and things like that using SMS witches sort of interesting cuz that can be well or friction than some of these other platforms. [44:05] So let's go to the next question which is from Lauren Tonkin and Lauren right side love your thoughts on auto replenishment, why have other retailers not adopted this tactic probably Beyond Amazon at Target. Do auto replenishment models differ globally what non-intuitive product categories do you think him venefit from the NADA replenishment strategy thank you keep up the great work Jason the sky. Scot: [44:33] Fix another person with a great taste I have to say Jason let me let me kind of. Paying this off of you so we make sure to talk about the same thing so when I think about Auto replenishment it is. There's kind of nuance here so Amazon free sample has subscribe and Save which is a hard I want to subscribe to this Auto replenishment to me means the platform saying to you, hey Jason you ordered toothpaste 30 days ago is this a good time do you want to go ahead and order more is that kind of how you think about it or do you want them all together. Jason: [45:06] No I think about exactly how you do I think there's two tears and implied in Laurens question is when she says Auto replenishment I think she's actually, initially talking about subscriptions because she references Amazon and Target and you know Target does support subscriptions but not through Auto replenishment, and and your point like you know I think the Step Beyond subscriptions is this entirely implicit process where the stuff just shows up. Scot: [45:34] Yeah and it's too kind of background things to answer this question in number 1 full disclosure I'm on the board of a company here in Research Triangle Park called Windows Circle and their whole thing is applying data science machine learning to transactional data retailers to cut a fine replenishable products so it's actually know a fair amount of this and then I would also Point folks to, the excellent Deep dive Jason let us onto machine learning this is a great way the other, to leverage machine learning so this is obvious right so. Dog food any replenishable kind of a consumable product is going to have a certain period of time and it's done. Other ones are harder to tell so it's harder to tell the duration like even dog food you know I you know I may have a dog that only eats one cup versus Jason's dog eats two cups we all know MacGyver loves to stuff it and. And then also another good example is maybe batteries because maybe person a has six kids and they just. Turn two batteries like crazy person be being doesn't burn two batteries that much of This Is War Machine learning is, nursing because it can look at that transactional data at a very personalized level and say you know this. This customer is seems to be replenishing on this product on this level let's automate that for them. Or maybe even surfacing it up to that that top to your of subscribe and save I do think it is very interesting. [47:04] I think Why are retailers not really kind of attacking it I think when retailers list the things they're going to move the needle for them, they are stuck at night number one into which typically and Jason you're more of an expert on this but whenever I talk to retailers they're obsessed with 3 platforming, so they spent a lot of time I just like choosing the platforms Andrey platforming and kind of doing that kind of stuff. And then there are spending a ton of time around omni-channel Integrations and these kinds of things and then you know like. Replenishment subscribe and save is like number four and five personalization maybe this number three so so my view is it just kind of like it's hard for your average top. 200 retailer to get to this to spend time on it so I'm curious to hear your thoughts Jason. Jason: [47:51] Yeah I do think one of the challenges is just the band with challenge that you know and he's big roadmaps if if it doesn't pencil out as that you know. First or second most valuable initiative it just hard to get bandwidth to get to it, but I do think there are some nuances I think the majority of subscription programs at the moment are pretty brain dead and tendon not work very well, so you know you think about a lot of these subscription services. Like a blue apron or Dollar Shave Club and after awhile you get behind you didn't cook all the food the Blue Apron sent you or you have an excess supply of razors and you get subscription fatigue and you turn it off and so we're left in North America with this irony there all these subscription-based businesses, Stitch fix Trunk Club. It started out as a recurring subscription in and they all have had to shift their model to not be automatic subscription because customers. In general just don't like receiving the product when they don't need them and so just sending stuff on a fixed schedule hasn't worked very well you know I do think. [49:00] An exception to that rule is the Prime Pantry and I think boxed is probably an exception to that rule in that regard but what we really. Like close to and just haven't seen enough good examples yet is the artificial intelligence based, replenishment witches I think more what's Scott's talking about an interested in and you know they're there certainly are some good examples of that we're doing a lot of work with Sephora which has a huge data set and, you can imagine you know everyone's use case for a Cosmetics as wildly different, and so it's not a matter of just figuring out that people need mascara on a monthly basis it's a matter of figuring out you know the individual usage patterns for for a particular consumer. And and predictively shipping for that consumers use case and so I do think that's going to be successful we're going to see more of that and then I would also say. Did to me the big the big picture here is instrumented Auto replenishment in you know and said this. Amazon has a little bit of this and what they called their Dash replenishment program but your you know your Canon. Inkjet printer that automatically orders ink when it knows it's running low or The Brita water filter that orders a new filter cartridge when it knows you should change the cartridge. Those are the today examples but you don't have to go too far in the future before I can virtually assure you that the, your toilet paper holder is going to count how many squares of toilet paper to use and know when you need more toilet paper in your house and you know you can imagine that Amazon Go technology that they're using in the store to see what products you put in the cart you can imagine that same technology being in your kitchen to know when you're running low on milk and you know so I think. [50:39] In the not-too-distant future the internet of things will be the trigger for a lot of these Auto replenishment orders in and when that happens we're projecting that about 40% of the skew used in the center of a grocery store, you know the people go shopping for the day and drive trips and causes serendipitous Discovery and all these other things are going to go away because about 40% of those goods you're just going to have magically show up at your house when you need them. Scot: [51:06] Yeah and there's kind of a news item here just recently Walmart filed a patent that would it was kind of like dash button but the products would order things themselves so there's there's a lot Innovation going around that area to be interesting to see that. Play out and see you know. Is consumers adopt that or not it's kind of like creepy when the milk kind of self their nose is empty and orders it for you I'm not really sure if if how folks are reactive. Next question is from Ben Cates and been really wanted to just kind of talk about our point of view of off-price retail both online and offline. Jason: [51:45] Yeah and that it's a tricky topic right now cuz it's, in North America off-price retailers in one of the few bright spots in brick-and-mortar retail so you look at the dollar stores you look at TJ Maxx and and there you know really one of the. The few growth areas in brick-and-mortar retail. You know obviously consumers are getting more price-sensitive and and that's become a super popular format in the challenge has been how to manifest that off price format, online Frank and you have sort of two problems when you get to these really you know inexpensive low-cost items like the things in a dollar store. The shipping becomes really challenging for e-commerce so that that's a you know the Majestics cost become a big impediment in Amazon parlance you know most of those items are crap items items you can't realize a profit and e-commerce on in the even bigger problem is, a big part of the shopping experience in these off-price stores is the treasure hunt it's that you don't know what you're going to find when you walk into the TJ Maxx and your you know hopefully going to find something that there's only one that's a great deal and it's really. Cost inefficient to, create a product detail page for that SKU you only have one of them and it sells super quickly and in many cases it just makes more sense to put that coat in a store then it does to. Put it online and so I would say the moment that the best off-price retailers are really struggling to figure out what the Digital model is I mean you know that. [53:17] TJ Max is in the Nordstrom Rack I'll have e-commerce sites but the. Assortment of product they sell in their e-commerce site is very different than the assortment they sell in the stores and the percentage of their sales that are online are much lower than a traditional apparel retailer for example. Scot: [53:36] Yeah I think I don't have a ton dad there there's a there's a chart maybe we can put it in the show notes that this kind of shows this disparity that that you have been kind of talks about here where, if you look at it just kind of physical retail the only things that are growing from a same-store sales are the dollar stores and the the warehouse clubs and, it's ironic because those actually don't translate to unlined very well no one is figure it out we've had boxed on the show I kind of put brandless in this bucket. Amazon Pantry figured out how do you bring that that Wholesale Club kind of an experience, bolt products and end up getting the unit volume unit cost down and butt by having you buy, large assortment some things no one's figured out how to bring that online and at the same time the guys that are really struggling offline are the the non off-price retail so if you're not a value-oriented or kind of a convenience oriented play right now that seems to be there studies that show this will have time to go into it but there's this kind of, bifurcation in the US by our Market where a pretty big segment loves value and they'll go to the TJ Maxx and they'll sort through every. Apparel item in there looking for a great deal so they have at Skyway I think about it as they're willing to spend a fair amount of time to save save money and they like that hunt and other side is convenience wanted so so I think's happening is the guys that are really struggling offline you know the ones we've reported on the Sports Authorities to Macy's the Sears guys closing stores. [55:06] Then really have value and they also don't have convenience so they kind of in this no man land where consumer behaviour changed and and I think the off-price guys have been very fortunate that they they are squarely in that value bucket. Jason: [55:21] Yeah I think that's absolutely right and I think there's there's one outlier there which we won't get into on the show but the affordable luxury is is one other bright spot and that's, mostly cosmetics in the form of Sephora and Ulta in North America but those guys are killing it, so if you need to make an investment right now that might be a place to walk. The moving on Gareth Haynes from the UK from across the pond sent us a great question enjoying your podcast from the other side of the pond I would be interested in your take on the recent in the UK anyway growth the product sold on Amazon, buy Chinese 3p Merchants which are presumably the manufacturers, using FBA and Garrett says I've noticed transformational changes and some product groups where new skus and brands of being strong traction very quickly, is propelled forward by a combination of aggressive pricing and supported by AMS NFPA. Scot: [56:19] Yeah this is this is very much in my wheelhouse and, this is huge said this is a massive Trend Amazon it's in Orson cuz you think Alibaba would solve this cuz all these guys are all about as customers but all he bothers so focused on, new Chinese manufacturer selling to Chinese consumer they've kind of dropped the ball on this they do have a platform caught AliExpress but it really hasn't gotten Traction in our Market or Europe it's very popular in in a couple other areas where e-commerce is underrepresented like Russia and what not, so when Amazon is done is. Yeah I would say two to three years ago they realize there's demand people like this product direct from China manufacturers what they don't like is the stuff takes you know when it gets shipped from the Chinese manufacturer. Honeycomb Core slow boat from China it literally is a slow boat from China it takes kind of four weeks to get here if you've ever bought anything from the marketplace wish you've experienced this. That's a fun Marketplace and have been all kinds it's the closest thing to a dollar store if you will kind of that his kind of nail dad and you know it's a great company they're growing but the. The downside is you order these things for three to five six bucks and they take 6 weeks to get here cuz they're coming from mainland China so so. In a world war addicted to Prime that feels like it takes a thousand years so it would Amazon cleverly did as they saw demand for the stuff on the platform. But it was being shipped directly so they have built a whole entire infrastructure call Dragon Boat that essentially uses Predictive Analytics and looks at these folk song on the platform that are shipping Direct. [57:53] And says to them look at instead of doing this direct we think your volume would increase this much if you did pallets and they'll actually then work with them too. Pallets on containers onto an Amazon boat they're cut off all the middle men they see six of middlemen in this exchange so all draft right from Amazon Amazon has part of Amazon China is all. Set up for this to get them into the u.s. in FBI and then now they're Prime eligible. [58:18] And the same is true for the UK this is been extremely disruptive especially for non-branded kind of things so. Yo electronic accessories was the first category now we're seeing it in apparel so you're the same Factory that's making the Vera Wang. Wedding dress is now selling a wedding dress for $200 versus the. The 20K kind of thing so yeah it's been hugely disruptive and what's interesting is you start to see this trend now where. Let's see what can I pick on I was buying some shorts other day and I bought a Columbia pair of shorts for like $80 so that was the name brand, and then amazonbasics had a pair of shorts so then Amazon has worked probably with a China Factory too kind of say here's what we want it to look like in the quality and is not half price so is $40 and then I could actually buy a comprable products direct from a, and you find these guys using AMS to your point using a Chinese manufacturing never heard of and, yeah that one was $20 so what you start to see is this differentiated price we're branded is attacks Amazon Prime as half of X and, Chinese seller is 80 to 90% of X and I think what Amazon is saying is let's give consumers the trade-off and if they whatever they choose they choose and they they understand the trade-offs there and we'll make it very transparent. And so is very interesting and it's extremely disruptive. Jason: [59:49] And I would totally agree and I do think that three-tier, model is going to become more common I mean you even think about like you know Gillette razor blades cost $7 each Dollar Shave gun, Club disrupted the market by you know selling blades at a dollar each and now the Chinese manufacturer the dollar was using as is selling directed $0.20 each and disrupting Dollar Shave Club. And I think that is common. I will give Scott Galloway credit which I hate doing that he has a funny quote about how you know people that have way over estimated 3D printers we already have the world's greatest 3D printer it's called China Anne and I think these marketplaces are really just a sort of facilitating, us using China as sort of a 3D printer that can you know really quickly manufacture these products and get them in the market. Can I guess I would say the one cautionary tale is there have been two huge hits, in in North America that were direct from Chinese Factory products with no brains right and said I was to holidays ago we had all the hoverboards the the stabilized skateboard stuff and you know those were all like designed by Chinese factories and sent over here and they were you know, all also direct from Factory and right now we're in the middle of this silly affair with all the fidget Spinners and most of those are our direct from Chinese factories and in both cases their electronic products were the battery and we're having some scary. [1:01:20] Consumer malfunctions and so I do think there is there's a potential risk, that that these these products are going to get a bad rap for safety concerns and therefore it's going to scare consumers away and so you know, I think we have to make sure we steer clear of that you know for this trend to continue. Scot: [1:01:42] Yeah and the time and puts it in Gareth question. quickly is what's a brand to do so so you're a brand or a retailer you're in category X and suddenly there's a Chinese seller and I think this is really this is the world going forward and to your at the top of the show you talked about how are you more agile I think the answer is. Brands and retailers have to partner to be much more agile there's some things you can do around you know what's interesting is a lot of these things are coming out of the same Factory so they'll do a run for the brand and then we'll do it run stuff, and so if I'm a brand I think I would go back to my Factory in negotiate that they're not allowed to do that in some way you know there's certain constraints that that you can put on there especially with your Electro property, there's some stuff you can do there but it is a day there's so many use factories that you know just shutting down the one there's one next door, so I think its Innovation so you know. And if that's what your brand has to kind of stand for just just kind of these lifestyle Brands and things, those days are are are going to be hard to stay on top of if you're not doing something Innovative around the fabric the technology, all these kinds of things to differentiate your product as a brand and that that treadmill a lot of Brands I talk to you kind of say we've had private label in grocery whatever for years and it doesn't matter I think this is way different than Ethan they face before and it's a new world and. The only solution is in a bit. Jason: [1:03:10] That absolutely and I think it comes down to being close to your consumer if your brand that they can really stay close to your consumer know them you can innovate products that. Particular meet their needs or fit their life and it best that the Chinese factories are going to be fast followers and so I think in the New World, those. Does he know great Innovations you come up with their going to have a shorter lifespan because you know you are you are going to have the Chinese competitors coming in and and challenging your price point so you need to be ready to move on to the next product little faster than we used to do. [1:03:46] And with that I'm sorry to report that it is happen again we've wasted a perfectly good hour of our listeners time, and I'm even sad and report we didn't get to all the listener questions so we're definitely going to have to do another one, so if you have any thoughts about the questions we covered on this show we'd certainly encourage you to hop on Facebook, let your thoughts be known and if you have some other questions we'd love you to leave those on Facebook as well and will get them in the next episode and they've you did enjoy the day show we would certainly appreciate a 5-star review on iTunes. Scot: [1:04:20] Yeah thanks for when we really appreciate the questions and hopefully even enjoyed the hot take on Amazon's quarterly earnings and listener questions. Jason: [1:04:31] Until next time happy commercing.

The early twentieth century was the era of vaudeville. Unique live acts took their performances all over the world performing in all varieties of theatres, but the best were grand palaces filled with lavish decoration and tributes to classical architectural styles. Many of these theaters survived vaudeville and found new life and elegant movie palaces. Texas, of course, had its share, including the Majestics, a string of venues operated by Karl Hoblitzelle and his Interstate Amusement Company.

Our first ever remote broadcast. This time with Coach Scott, McKenzie Tolliver and Melissa Castor of the Seattle Majestics

Gridiron Beauties NOJOKEFOOTBALL Radio showcases the best athletes in the sport of women's gridiron football.Guest Former LFL Phila Passion QB Jackie Danico.and Karen Lawton Seattle Majestics WFA. We interview current stars and pioneers in traditional and non traditional women's football. Get insights, news and more weekly

Первый летний эфир Пиратской Станцией был прогрет и прокачан гостевым миксом от известного новозелендского днб музыканта TREI , продолжающего греметь своим новым альбомом Satellites LP на State Of Mind music ! Микс включил как треки с альбома, так и взрывные новинки, манящие нас обратно на танцпол! Я продолжил шоу опасным, острым и одновременно летним звуком drum'n'bass in the mix! TREI guestmix 1. Diablo - TELEKINESIS (Blackout) 2. Violence - TEDDY KILLAZ (Eat Brain) 3. Burnout VIP - SIX BLADE (Viper) 4. Back Again - ROCKWELL (Shogun) 5. Kickass [Neonlight Remix] - ZARDONIC (?) 6. You got me so - OPTIV & BTK (Blackout) 7. Limits - TREI (SOM Music) 8. What Lies Within - DOSE (SGN:LTD) 9. Detroit - ROCKWELL (Shogun) 10. Castaway - TOTAL SCIENCE & SPY (CIA) 11. Be there - LOADSTAR (RAM) 12. Noise of Thunder - AMC (Titan) 13. Breed VIP - TREI & STATE OF MIND (SOM Music) 14. Solar - EMPEROR & CENTRA (Critical) 15. Backburner - TREI (SOM Music) 16. Scorpio - LOADSTAR (RAM) 17. Crossroads - TREI & THE UPBEATS (SOM Music) GVOZD vibez 1.Mc Flax ft Dossa - what we do (Abducted) 2. Rawtekk - photone recruits (Hospital) 3. Shapeshifter - monarch (Shapeshifter Bandcamp) 4. Mutated Forms - abandoned (Hospital) 5. Dabs and Safire - back and forth (Mako DLR and TC1 rmx)(Dispatch) 6. Arclight - hydrosphere (Icarus Audio) 7. FullCasual and Kooka - do it (Black Seeds dub) 8. Bit M Glory - balkan cusine (Respect dub) 9. Optiv CZA - journey inwards (Cause4Concern) 10. Phace and Misanthrop - motor (Hospital) 11. Shapeshifter - arcadia (Shapeshifter Bandcamp) 12. Kije - clear (Structured) 13. A-Cray - paranoia (Syndrome) 14. Mako and Villem ft Fields - whatever whatever (Warm Communacations) 15. Paradox - drum machine (Paradox music) 16. Cod3x - bounty hunter (You So Fat dub) 17. DuoScience - mode of living (Diskool) 18. Light of night - so high (Liquid Brilliants dub) 19. Majestics - dont forget (dub) 20. Alex Mind - endless summer (dub) 21. Andy Pain and Z Connection - desert island (Hustle audio) 22. The Clique, Mobb Creep - immortal (Heavy Artillery) 23. Enei - one chance vip (Critical free) 24. Calvertron, Document one - docutron (Jack Knife)

Первый летний эфир Пиратской Станцией был прогрет и прокачан гостевым миксом от известного новозелендского днб музыканта TREI , продолжающего греметь своим новым альбомом Satellites LP на State Of Mind music ! Микс включил как треки с альбома, так и взрывные новинки, манящие нас обратно на танцпол! Я продолжил шоу опасным, острым и одновременно летним звуком drum'n'bass in the mix! TREI guestmix 1. Diablo - TELEKINESIS (Blackout) 2. Violence - TEDDY KILLAZ (Eat Brain) 3. Burnout VIP - SIX BLADE (Viper) 4. Back Again - ROCKWELL (Shogun) 5. Kickass [Neonlight Remix] - ZARDONIC (?) 6. You got me so - OPTIV & BTK (Blackout) 7. Limits - TREI (SOM Music) 8. What Lies Within - DOSE (SGN:LTD) 9. Detroit - ROCKWELL (Shogun) 10. Castaway - TOTAL SCIENCE & SPY (CIA) 11. Be there - LOADSTAR (RAM) 12. Noise of Thunder - AMC (Titan) 13. Breed VIP - TREI & STATE OF MIND (SOM Music) 14. Solar - EMPEROR & CENTRA (Critical) 15. Backburner - TREI (SOM Music) 16. Scorpio - LOADSTAR (RAM) 17. Crossroads - TREI & THE UPBEATS (SOM Music) GVOZD vibez 1.Mc Flax ft Dossa - what we do (Abducted) 2. Rawtekk - photone recruits (Hospital) 3. Shapeshifter - monarch (Shapeshifter Bandcamp) 4. Mutated Forms - abandoned (Hospital) 5. Dabs and Safire - back and forth (Mako DLR and TC1 rmx)(Dispatch) 6. Arclight - hydrosphere (Icarus Audio) 7. FullCasual and Kooka - do it (Black Seeds dub) 8. Bit M Glory - balkan cusine (Respect dub) 9. Optiv CZA - journey inwards (Cause4Concern) 10. Phace and Misanthrop - motor (Hospital) 11. Shapeshifter - arcadia (Shapeshifter Bandcamp) 12. Kije - clear (Structured) 13. A-Cray - paranoia (Syndrome) 14. Mako and Villem ft Fields - whatever whatever (Warm Communacations) 15. Paradox - drum machine (Paradox music) 16. Cod3x - bounty hunter (You So Fat dub) 17. DuoScience - mode of living (Diskool) 18. Light of night - so high (Liquid Brilliants dub) 19. Majestics - dont forget (dub) 20. Alex Mind - endless summer (dub) 21. Andy Pain and Z Connection - desert island (Hustle audio) 22. The Clique, Mobb Creep - immortal (Heavy Artillery) 23. Enei - one chance vip (Critical free) 24. Calvertron, Document one - docutron (Jack Knife)

Добро пожаловать в 2013 вместе с Пиратской Станцией! Почувствуйте свежее дыхание зимнего саунда нового днб... с небольшими музыкальными сюрпризами из разного времени..)  GVOZD on AIR 2013 Christmas holidays 1. Rogue, Laura Brehm - Dreams (Monstercat) 2. Brookes Brothers ft Hazmat - loveline (Breakbeat Kaos) 3. Maduk - don't be afraid (Viper) 4. Kosikk - no (dub) 5. Neonlight - computer music (Lifted) 6. Scrap - crossroads of time (SLK) 7. Receptor - friendship (Dyamorph rmx) (You So fat) 8. Big Stop - vosstanie (dub) 9. NickBee and Malk- lost in the woods (Tamfree) 10. Drift man - bagdad (dub) 11. Wilkinson - blender bass (free) 12. Oyaebu - shame (dub) 13. Matrix & Futurebound ft. Baby blue - magnetic eyes (TC rmx)(Metro) 14. Mr Joseph - dont stop the rock (Liquid V ) 15. Rewind - i got a feeling (Frequency) 16. Mad Sports - mirom pravit sport (dub) 17. Chooga- sepia (Tunguskafree) 18. Adam F - brand nu funk (V, 1998) 19. Tut Tut Child - the uppity strut (Robot Empire rmx) (Simplify) 20. The Prototypes mc ID - blackout (Shogun Audio) 21. Hedj & Neonlight - system error (Jade rmx)(Trust in Music, free??) 22. Parhelia- crayon- painted stars (Tunguskafree) 23. Majestics - anyway the wind blows (dub) 24. Fred V and Grafix - vanishing point (Hospital) 25. dRamatic and dBAudio - flex throuhg the solar system (Innerground) 26. Winter Face- lemming (Tamfree) 27. MD - mesmerism (dub) 28. Alex Mind and Mikky Clap - billion of years (dub) 29. Soft Rain - rolling lights (dub) 30. dj Fresh - skyhighatrist (Ministry of Sound) 31. Marso and Gala - echo (Monochrome dub) 32. Lynx and Kemo - deez breaks (Soul:R, 2009) 33. AI + Command Strange + Tali - won't say goodbye (V)

Добро пожаловать в 2013 вместе с Пиратской Станцией! Почувствуйте свежее дыхание зимнего саунда нового днб... с небольшими музыкальными сюрпризами из разного времени..)  GVOZD on AIR 2013 Christmas holidays 1. Rogue, Laura Brehm - Dreams (Monstercat) 2. Brookes Brothers ft Hazmat - loveline (Breakbeat Kaos) 3. Maduk - don't be afraid (Viper) 4. Kosikk - no (dub) 5. Neonlight - computer music (Lifted) 6. Scrap - crossroads of time (SLK) 7. Receptor - friendship (Dyamorph rmx) (You So fat) 8. Big Stop - vosstanie (dub) 9. NickBee and Malk- lost in the woods (Tamfree) 10. Drift man - bagdad (dub) 11. Wilkinson - blender bass (free) 12. Oyaebu - shame (dub) 13. Matrix & Futurebound ft. Baby blue - magnetic eyes (TC rmx)(Metro) 14. Mr Joseph - dont stop the rock (Liquid V ) 15. Rewind - i got a feeling (Frequency) 16. Mad Sports - mirom pravit sport (dub) 17. Chooga- sepia (Tunguskafree) 18. Adam F - brand nu funk (V, 1998) 19. Tut Tut Child - the uppity strut (Robot Empire rmx) (Simplify) 20. The Prototypes mc ID - blackout (Shogun Audio) 21. Hedj & Neonlight - system error (Jade rmx)(Trust in Music, free??) 22. Parhelia- crayon- painted stars (Tunguskafree) 23. Majestics - anyway the wind blows (dub) 24. Fred V and Grafix - vanishing point (Hospital) 25. dRamatic and dBAudio - flex throuhg the solar system (Innerground) 26. Winter Face- lemming (Tamfree) 27. MD - mesmerism (dub) 28. Alex Mind and Mikky Clap - billion of years (dub) 29. Soft Rain - rolling lights (dub) 30. dj Fresh - skyhighatrist (Ministry of Sound) 31. Marso and Gala - echo (Monochrome dub) 32. Lynx and Kemo - deez breaks (Soul:R, 2009) 33. AI + Command Strange + Tali - won't say goodbye (V)

Добро пожаловать в последний в этом году эфир, встречающий как гостя, так и полностью представляющий свежий стафф и саунд!Динамики в студии и ваши подверглись атаке сокрушительных и сумасшедших барабанов, под  руководством музыканта из Санкт - Петербурга Asymmetric, смешавшего в своем *коктейле молотова* взрывные звуки нового драмфанка, ну а ваш постоянный спутник поиграл эмоциями и настроениями в смеси самого нового в днб мире! Опасный звук и позитивный вайб гарантирован*) ASYMMETRIC guestmix: 1.Parallel and Sumone - The Robot 2.Paradox - Marxism 3.Fistfunk - Tetsuo 4.Relapse - An Ode To Flesh Departed 5.Asymmetric – Nightmares VIP 6.Greenleaf - Mercy Funk (VIP) 7.Asymmetric – Deform 8.Exclusion Principle – Don’t Live In Fear 9.DGOHN - Hang Nail 10.CHAMPA B - Soldiers Of The Cause GVOZD last 2k12 "new in" mixtape: 1. Lynx ft. Kemo - dive deep in (Warm Communications) 2. Frankee - pandorum (Ram) 3. Annix - late manouvre (Playaz) 4. Phil Tangent - squaring the circle (Soul:R) 5. Krot - get riddim (Respect dub) 6.Optiv - krackpot (Jade rmx) (Close2Death) 7.Mindscape mc Coppa - critters (Commercial Suiside) 8. Kairo kingdom - one two (State of Mind rmx) 9. Asides and Kakhand and Rayjah45 - off the roadside (Eastside) 10. Rate Attack! - Big J In Africa (Soul Records) 11. Greg Packer mc Assassin - renegade motion (Interphaze, 2005) 12. Dj Hazard - air guitar (Playaz) 13. Mortem- whispers (Im:Ltd) 13. Alex Mind and Mikky Clap - billion of years (dub) 14. Loadstar ft Benny Banks - black & white (Hamilton remix) (Ram) 15. Lion Slk and Ambidextria - sun of a beach (dub) 16. Wilkinson - need to know (Ram) 17. Majestics- gotta get back to love (dub) 18. Sunny Crimea, Derrick and Tonika - nothing in this world (Celsius) 19. Unknown Artist(SkyWeep) - still alive vip (Fokuz ltd) 20. ASides - keep steppin(ft. mc Fats) (Eastside digital) 21. Ed:it and Aldo - repercussions (Blue Mar Ten) 22. Mortem - iceberg (Metalheadz) 23. Hibea - sabbath (Im:ltd ) 24. Full Casual and nScape - getting closer (Black Seeds dub) 25. Terry Artovsky - paranormal (Respect dub)

Добро пожаловать в последний в этом году эфир, встречающий как гостя, так и полностью представляющий свежий стафф и саунд!Динамики в студии и ваши подверглись атаке сокрушительных и сумасшедших барабанов, под  руководством музыканта из Санкт - Петербурга Asymmetric, смешавшего в своем *коктейле молотова* взрывные звуки нового драмфанка, ну а ваш постоянный спутник поиграл эмоциями и настроениями в смеси самого нового в днб мире! Опасный звук и позитивный вайб гарантирован*) ASYMMETRIC guestmix: 1.Parallel and Sumone - The Robot 2.Paradox - Marxism 3.Fistfunk - Tetsuo 4.Relapse - An Ode To Flesh Departed 5.Asymmetric – Nightmares VIP 6.Greenleaf - Mercy Funk (VIP) 7.Asymmetric – Deform 8.Exclusion Principle – Don’t Live In Fear 9.DGOHN - Hang Nail 10.CHAMPA B - Soldiers Of The Cause GVOZD last 2k12 "new in" mixtape: 1. Lynx ft. Kemo - dive deep in (Warm Communications) 2. Frankee - pandorum (Ram) 3. Annix - late manouvre (Playaz) 4. Phil Tangent - squaring the circle (Soul:R) 5. Krot - get riddim (Respect dub) 6.Optiv - krackpot (Jade rmx) (Close2Death) 7.Mindscape mc Coppa - critters (Commercial Suiside) 8. Kairo kingdom - one two (State of Mind rmx) 9. Asides and Kakhand and Rayjah45 - off the roadside (Eastside) 10. Rate Attack! - Big J In Africa (Soul Records) 11. Greg Packer mc Assassin - renegade motion (Interphaze, 2005) 12. Dj Hazard - air guitar (Playaz) 13. Mortem- whispers (Im:Ltd) 13. Alex Mind and Mikky Clap - billion of years (dub) 14. Loadstar ft Benny Banks - black & white (Hamilton remix) (Ram) 15. Lion Slk and Ambidextria - sun of a beach (dub) 16. Wilkinson - need to know (Ram) 17. Majestics- gotta get back to love (dub) 18. Sunny Crimea, Derrick and Tonika - nothing in this world (Celsius) 19. Unknown Artist(SkyWeep) - still alive vip (Fokuz ltd) 20. ASides - keep steppin(ft. mc Fats) (Eastside digital) 21. Ed:it and Aldo - repercussions (Blue Mar Ten) 22. Mortem - iceberg (Metalheadz) 23. Hibea - sabbath (Im:ltd ) 24. Full Casual and nScape - getting closer (Black Seeds dub) 25. Terry Artovsky - paranormal (Respect dub)

Специальный, позитивнозаряженный живой сет представил в этом выпуске организатор World of Drum'n'Bass в Питере STAS ODING, яркая подборка его треков хорошенько подготовит вас к предстоящим выходным!) Мой микс был напичкан дабками и новыми именами как артистов, так  лейблов со всего мира, начинающих и продолжающих будоражить ушные раковины и сердечные чакры всех вовлеченных в драмнбэйс водоворот сегодняшнего дня! *) STAS ODING liveguestmix: 1. Deekline and Ed Solo - ego trippin 2. Danny Byrd - blaze the fire (Sub Zero rmx) 3. Ill Haze - Bat Country 4. Culture Shock - troglodyte 5. L Plus - human condition 6. Prototypes - abyss 7. Excision (Teebee and Calyx rmx) - xrated 8. Coastill - panta rhet 9. Damian Marley and Scrillex - fire make it bun dem (unknown mash up) 10. Prolix - funk hole GVOZD with fresh sounds and dubs: 1. Blue High - run run run (Target Dog) 2. Majestics - lonely days(dub) 3. Synda.Q - pulse of mars (dub) 4. Dynamic - the days of wine and roses (Influenza Minus) 5. dRamatic and dbAudio - flex through the solar system (Innerground) 6. Cloud 9 - do you want me baby (Total Science rmx) (Toolroom rec) 7. Dan Marshall - smoke and mirrors (Basdrive tunes) 8. Kraaska - imagination (dub) 9. Tyke - THX dub (grid dub) 10. Break Pitt and Tenchu - aura (Mainframe) 11. Royalston - the test(vip) (medschool dub) 12. Memtrix - slipper (Breed 12 inches) 13. Kije - jackpot (tamfree, apathy ep) 14. Malk and Paimon - pulsar (Nickbee rmx) (Citrus) 15. Agressor Bunx - disciples (Disturbed) 16. Disbase System - metalhead (dub) 17. Enei - z grab (vip) (Medschool dub/Medschool free) 18. Audioscape and Niki Mak Pres WNM (Click rmx) - flashes (Dirt, Lies and Audio Black) 19. Talent - duplicity(Mindstorm) 20. Flashback FM - perversity (dub) 21. MF and Leyla - illusion of dream (dub) 22. I Refuse - don't stop believin (liquid brilliants dub) 23. Unquote + Molecular Structures - lubov moya(Blu Mar Ten rmx)(Med School dub) 24. FatBoySlim - love island (Invisible Landscape bootleg) 25. Shram - noise from sand (dub) 26. Meatsauce - silencio lonliness(dub)

Специальный, позитивнозаряженный живой сет представил в этом выпуске организатор World of Drum'n'Bass в Питере STAS ODING, яркая подборка его треков хорошенько подготовит вас к предстоящим выходным!) Мой микс был напичкан дабками и новыми именами как артистов, так  лейблов со всего мира, начинающих и продолжающих будоражить ушные раковины и сердечные чакры всех вовлеченных в драмнбэйс водоворот сегодняшнего дня! *) STAS ODING liveguestmix: 1. Deekline and Ed Solo - ego trippin 2. Danny Byrd - blaze the fire (Sub Zero rmx) 3. Ill Haze - Bat Country 4. Culture Shock - troglodyte 5. L Plus - human condition 6. Prototypes - abyss 7. Excision (Teebee and Calyx rmx) - xrated 8. Coastill - panta rhet 9. Damian Marley and Scrillex - fire make it bun dem (unknown mash up) 10. Prolix - funk hole GVOZD with fresh sounds and dubs: 1. Blue High - run run run (Target Dog) 2. Majestics - lonely days(dub) 3. Synda.Q - pulse of mars (dub) 4. Dynamic - the days of wine and roses (Influenza Minus) 5. dRamatic and dbAudio - flex through the solar system (Innerground) 6. Cloud 9 - do you want me baby (Total Science rmx) (Toolroom rec) 7. Dan Marshall - smoke and mirrors (Basdrive tunes) 8. Kraaska - imagination (dub) 9. Tyke - THX dub (grid dub) 10. Break Pitt and Tenchu - aura (Mainframe) 11. Royalston - the test(vip) (medschool dub) 12. Memtrix - slipper (Breed 12 inches) 13. Kije - jackpot (tamfree, apathy ep) 14. Malk and Paimon - pulsar (Nickbee rmx) (Citrus) 15. Agressor Bunx - disciples (Disturbed) 16. Disbase System - metalhead (dub) 17. Enei - z grab (vip) (Medschool dub/Medschool free) 18. Audioscape and Niki Mak Pres WNM (Click rmx) - flashes (Dirt, Lies and Audio Black) 19. Talent - duplicity(Mindstorm) 20. Flashback FM - perversity (dub) 21. MF and Leyla - illusion of dream (dub) 22. I Refuse - don't stop believin (liquid brilliants dub) 23. Unquote + Molecular Structures - lubov moya(Blu Mar Ten rmx)(Med School dub) 24. FatBoySlim - love island (Invisible Landscape bootleg) 25. Shram - noise from sand (dub) 26. Meatsauce - silencio lonliness(dub)

Первый летний выпуск Пиратской Станции был прогрет двумя гостевыми миксами от представителей новой днб сцены из 2 стран! Встречайте продюсеров SKY WEEP из солнечной Молдавии с полным дабок и интересных коллабораций музыкальным коктейлем и  BIT M GLORY из города Красноярск, демонстрирующего гостевым миксом как яркий музыкальный талант так и самостоятельнозвучащий мир своих фантазий!Я предложил вашему вниманию истинно летний звук соулфулднб, играя свежачок и распространяя позитив вайбз ин зе микс!*)А вы в это время занимались чем-то запретным, чем-то, о чем ваши предки и не подозревали!!??...P   SKY WEEP guestmix: 1) SkyWeep - Lionheart Storm (Emancipator & The Doors Cover) [Dubplate] 2) SkyWeep - Your Own Way [Dubplate] 3) UnClubbed & Zoe Durrant - Need To Feel Loved (SkyWeep Bootleg) [Dubplate] 4) SkyWeep feat. Pat Fulgoni - Believe [Dubplate] 5) Coldplay - Clocks (SkyWeep Remix) [Dubplate] 6) The Torch & FullCasual ft Intimate - Colors [Rotation Deep Dubplate] 7) Woodkid - Iron (SkyWeep Remix) [Dubplate] 8) Dubtype & SkyWeep - Imperial Tomb [Dubplate] 9) Sapphire - Snowdrop (SkyWeep Remix) [Dubplate] 10) Paranoiac Del, MK 333 - Autumn Dance [Dubplate] 11) Celldweller - Gift For You (SkyWeep Remix) [Dubplate] 12) Blu Mar Ten - All Or Nothing (SkyWeep Remix) [Dubplate] 13) SkyWeep - District №9 [Dubplate] GVOZD summer vibe 1. Kelle & Juha ft Olka - barricade(Liquid Brilliants) 2. Physical Illusion and Sunny Crimea - about you (NexGen dub) 3. Majestics - miami heat(Greatest dancer) (dub) 4. dj Marky and SPY - last night (Innerground) 5. Kasper - nice dude with ice cream (Liquid Brilliants) 6. Intelligent Manners - im in love again (Respect dub) 7. 2DB - love the music (Technique dub) 8. Grooverider - rainbows of colour ( Higher Ground, 1998) BIT M GLORY producermix 1-2Bit M Glory - Comets 3 Bit M Glory - Darkness 4 Bit M Glory - Depth of Field 5 Bit M Glory - Escape 6 Bit M Glory - Hammer 7 Bit M Glory - Hermes 8 Bit M Glory - House of the dead 9 Bit M Glory - King 10 Bit M Glory - Locust 11 Bit M Glory - Metallic ball 12 Bit M Glory - Microchip 13 Bit M Glory - My Dj My Bass 14 Bit M Glory - Mystery GVOZD summer vibe 1. FullCasual & Disturbia ft Intimate - walking slow (Respect dub) 2. Submotion Orchestra - its not me its you(Alix Perez rmx) (Exeptional) 3. B4ss Tee - liquid galaxy (dub) 4. Furney - midnight soul (Jazzsticks) 5. Motta and Msdos - heavenly body (Liquid Brilliants) 6. Command Strange - pleasure (Integral) 7. Torn - ultimate master (Liquid Brilliants) 8. Physical Illusion and Sunny Crimea - remember when(Nexgen dub)

Первый летний выпуск Пиратской Станции был прогрет двумя гостевыми миксами от представителей новой днб сцены из 2 стран! Встречайте продюсеров SKY WEEP из солнечной Молдавии с полным дабок и интересных коллабораций музыкальным коктейлем и  BIT M GLORY из города Красноярск, демонстрирующего гостевым миксом как яркий музыкальный талант так и самостоятельнозвучащий мир своих фантазий!Я предложил вашему вниманию истинно летний звук соулфулднб, играя свежачок и распространяя позитив вайбз ин зе микс!*)А вы в это время занимались чем-то запретным, чем-то, о чем ваши предки и не подозревали!!??...P   SKY WEEP guestmix: 1) SkyWeep - Lionheart Storm (Emancipator & The Doors Cover) [Dubplate] 2) SkyWeep - Your Own Way [Dubplate] 3) UnClubbed & Zoe Durrant - Need To Feel Loved (SkyWeep Bootleg) [Dubplate] 4) SkyWeep feat. Pat Fulgoni - Believe [Dubplate] 5) Coldplay - Clocks (SkyWeep Remix) [Dubplate] 6) The Torch & FullCasual ft Intimate - Colors [Rotation Deep Dubplate] 7) Woodkid - Iron (SkyWeep Remix) [Dubplate] 8) Dubtype & SkyWeep - Imperial Tomb [Dubplate] 9) Sapphire - Snowdrop (SkyWeep Remix) [Dubplate] 10) Paranoiac Del, MK 333 - Autumn Dance [Dubplate] 11) Celldweller - Gift For You (SkyWeep Remix) [Dubplate] 12) Blu Mar Ten - All Or Nothing (SkyWeep Remix) [Dubplate] 13) SkyWeep - District №9 [Dubplate] GVOZD summer vibe 1. Kelle & Juha ft Olka - barricade(Liquid Brilliants) 2. Physical Illusion and Sunny Crimea - about you (NexGen dub) 3. Majestics - miami heat(Greatest dancer) (dub) 4. dj Marky and SPY - last night (Innerground) 5. Kasper - nice dude with ice cream (Liquid Brilliants) 6. Intelligent Manners - im in love again (Respect dub) 7. 2DB - love the music (Technique dub) 8. Grooverider - rainbows of colour ( Higher Ground, 1998) BIT M GLORY producermix 1-2Bit M Glory - Comets 3 Bit M Glory - Darkness 4 Bit M Glory - Depth of Field 5 Bit M Glory - Escape 6 Bit M Glory - Hammer 7 Bit M Glory - Hermes 8 Bit M Glory - House of the dead 9 Bit M Glory - King 10 Bit M Glory - Locust 11 Bit M Glory - Metallic ball 12 Bit M Glory - Microchip 13 Bit M Glory - My Dj My Bass 14 Bit M Glory - Mystery GVOZD summer vibe 1. FullCasual & Disturbia ft Intimate - walking slow (Respect dub) 2. Submotion Orchestra - its not me its you(Alix Perez rmx) (Exeptional) 3. B4ss Tee - liquid galaxy (dub) 4. Furney - midnight soul (Jazzsticks) 5. Motta and Msdos - heavenly body (Liquid Brilliants) 6. Command Strange - pleasure (Integral) 7. Torn - ultimate master (Liquid Brilliants) 8. Physical Illusion and Sunny Crimea - remember when(Nexgen dub)

Вновь вибрации Пиратской Станции сотрясли эфир напрямую и это событие отметил 2х часовой презентацией той музыки, которая отражает мое слышание сегодняшнего драмнбэйса! Свежие релизы и дабки, актуальные  и новые имена и острый саунд - основные составляющие этой оживляющей микстуры!Оставайтесь на пике..., ловите волну *)  check GVOZD style 1. Physical Illusion - cosmonaut (Intelligent dub) 2. Dr. Meaker - fighter (V dub) 3. Borderline and Hooves - rockhop (State of Mind) 4. Noisia and The Upbeats - dustup (Vision) 5. Loadstar - terror drone (Ram) 6. Zero T and Need For Mirrors - charlatan (Integral) 7. Ble3k - chrome (Icarus Audio) 8. Suicide - we hunt you (Oik) 9. Reborn - fundamental sequence (dub) 10. LXC - i know u (Bustle Beats) 11. Bit M Glory - king (dub) 12. Biopssia - ravage (No Signal rmx) (Gold Plate) 13. Stipple, Proto ft. Ramblers Cru - crush (dub) 14. Joe Nebula - r beat (Phuzion) 15. Command Strange - pleasure (Integral) 16. Kraaska - re-play (dub) 17. Dub Phizix ft mc Fox - never been (Critical) 18. Lynx - b-boy roller (Bingo, 2007) 19. Vicious Circle and Need For Mirrors - eyes wide shut (Siren) 20. Majestics - victory (dub) 21. Savage Rehab - keep you close (Liquid V dub) 22. Intraspect and DMT - need you (Xex audio) 23. Xilent - twisted (Audio Porn) 24. The Sta11ker - exkick (Respect dub) 25. Noisia and Phace - imperial (Vision ) 26. Break - submerged (Teebee and Calyx rmx)(Subtitles, 2007) 27. Prolix - the shakes (Bad Taste dub) 28. 2Sides and Kije - black planet (dub) 29. Kaibre - planet beat and bass (dub) 30. Cod3x - so sick (dub) 31. TC - psycho (TC) 32. Blokhe4d and Receptor - bass dust(Bad Taste dub) 33. Kelle and Juha ft. Olka - barricade (Liquid Brilliants) 34. Blu Mar Ten - sweet little supernova (dBridge rmx)(BMT)

Вновь вибрации Пиратской Станции сотрясли эфир напрямую и это событие отметил 2х часовой презентацией той музыки, которая отражает мое слышание сегодняшнего драмнбэйса! Свежие релизы и дабки, актуальные  и новые имена и острый саунд - основные составляющие этой оживляющей микстуры!Оставайтесь на пике..., ловите волну *)  check GVOZD style 1. Physical Illusion - cosmonaut (Intelligent dub) 2. Dr. Meaker - fighter (V dub) 3. Borderline and Hooves - rockhop (State of Mind) 4. Noisia and The Upbeats - dustup (Vision) 5. Loadstar - terror drone (Ram) 6. Zero T and Need For Mirrors - charlatan (Integral) 7. Ble3k - chrome (Icarus Audio) 8. Suicide - we hunt you (Oik) 9. Reborn - fundamental sequence (dub) 10. LXC - i know u (Bustle Beats) 11. Bit M Glory - king (dub) 12. Biopssia - ravage (No Signal rmx) (Gold Plate) 13. Stipple, Proto ft. Ramblers Cru - crush (dub) 14. Joe Nebula - r beat (Phuzion) 15. Command Strange - pleasure (Integral) 16. Kraaska - re-play (dub) 17. Dub Phizix ft mc Fox - never been (Critical) 18. Lynx - b-boy roller (Bingo, 2007) 19. Vicious Circle and Need For Mirrors - eyes wide shut (Siren) 20. Majestics - victory (dub) 21. Savage Rehab - keep you close (Liquid V dub) 22. Intraspect and DMT - need you (Xex audio) 23. Xilent - twisted (Audio Porn) 24. The Sta11ker - exkick (Respect dub) 25. Noisia and Phace - imperial (Vision ) 26. Break - submerged (Teebee and Calyx rmx)(Subtitles, 2007) 27. Prolix - the shakes (Bad Taste dub) 28. 2Sides and Kije - black planet (dub) 29. Kaibre - planet beat and bass (dub) 30. Cod3x - so sick (dub) 31. TC - psycho (TC) 32. Blokhe4d and Receptor - bass dust(Bad Taste dub) 33. Kelle and Juha ft. Olka - barricade (Liquid Brilliants) 34. Blu Mar Ten - sweet little supernova (dBridge rmx)(BMT)

In this episode, I play and talk about some of my favorite songs that got reissued in 2011: 1. Bob & Gene – It’s Not What You Know... It's Who You Know (Ever-Soul 7") 2. Dave Hamilton – Soul Suite (V/A – Dave Hamilton's Detroit Soul) 3. Darondo – Gimme Some (Listen to My Song: The Music City Sessions) 4. Chucky Thurmon – Just a Man (V/A – Street Sounds From the Bay Area: Music City Funk & Soul Grooves 1971-75) 5. Aged In Harmony – You’re a Melody (Extended Disco) (V/A – Under the Influence Vol.1 Compiled By DJ Red Greg 6. Le'Chance – Get Down (V/A – True Soul: Deep Sounds From the Left of Stax Vol. 2) 7. Hot Pepper – Cancion Ritual (V/A – Real Sound of Chicago and Beyond) 8. Soki Ohale's Uzzi – Bisi’s Beat (V/A – Nigeria 70: Sweet Times - Afro-Funk, Highlife & Juju From 1970s Lagos) 9. Sroeng Santi – Kuen Kuen Lueng Lueng (V/A – Thai? Dai!: The Heavier Side of the Luk Thung Underground) 10. Little Ed & the Soundmasters – It’s a Dream (Numero Group 7” box) 11. Neighb'rhood Childr'n – Long Years In Space (Long Years In Space) 12. Golden Grapes – Please Don't Bother Me Anymore (V/A – Beautiful Rivers and Mountains: The Psychedelic Rock Sound of South Korea's Shin Joong Hyun 1958-1974) 13. Oscar Hamod & the Majestics – No Chance Baby (No Chance Baby) 14. Index – Shock Wave (Black Album + Red Album + Yesterday & Today) 15. The Halleleuiah Chorus – I’ve Got to Find a Way (V/A – Eccentric Soul: The Nickel & Penny Labels) 16. Thomas East – Slipping Around (V/A - True Soul: Deep Sounds from the Left of Stax Volume 1) 17. The Four Mints – Endlessly (Numero Group 7”) 18. The Defaulters feat. Charles Hancock – Gentle Man (V/A – Pressed at Boddie) 19. Father's Children – Linda Movement (Who's Gonna Save the World) 20. Stone Coal White – You Know (S/T) 21. The Two Things In One – Walk On By (Together Forever: The Music City Sessions) 22. Kool and Together – Reaching Out (Original Recordings 1970-77) 23. Rob – Forgive Us All (Funky Rob Way) 24. The King James Version featuring King Solomon & Moses – He’s Forever (Amen) (V/A – Boddie Recording Company: Cleveland, Ohio) 25. The Soul Sensations - A Man That Is Not Free (V/A – The Music City Story) 26. Mike & the Censations – You’re Living a Lie (Don't Sell Your Soul) 27. El Rego – Ke Amon-Gbetchea (S/T) 28. O. C. Tolbert – All I Want Is You (Black Diamond) 29. Lloyd McNeill – Home Rule (Washington Suite) 30. Tino Contreras – Orfeon En Los Tambores (El Jazz Mexicano De Tino Contreras) 31. Jef Gilson Nonet feat. Jean-Louis Chautemps – Suite Pour San Remo: Ouverture (S/T) 32. Jef Gilson – Un Pas, Deux Pas, Cent Pas (S/T)

Atto nos regaló unos minutos de su apretada agenda para platicarnos de su proyecto con the Majestics de su nuevo material: Bifocal, su historia y sus proyectos a futuro.