Podcasts about chownow

Play Episode Listen Later Nov 10, 2024 39:24

To kick off the holiday season, Darin is joined by Mackenzie Hoffman, Harley Wertheimer, and Caroline Leff of Stir Crazy, and Kat Turner and Cary Mosier of Highly Likely for a live roundtable chat at the Snacky Tunes Salon. They share their favorite seasonal traditions, what it means to host the community this time of year, and finally agree on if Die Hard is a Christmas movie or not.A huge shout out to our presenting sponsors for the event, Square and ChowNow, along with support from Jumbo Time Wines, Skyduster Beer, and American Water.As the year rolls on, please consider supporting HRN. Your donations, whatever you can afford, are greatly appreciated.Snacky Tunes: Music is the Main Ingredient, Chefs and Their Music (Phaidon), is now on shelves at bookstores around the world. It features over eighty of the world's top chefs who share personal stories of how music has been an important, integral force in their lives. The chefs also give personal recipes and curated playlists too. It's an anthology of memories, meals and mixtapes. Pick up your copy by ordering directly from Phaidon, or by visiting your local independent bookstore. Visit our site, www.snackytunes.com for more info.Heritage Radio Network is a listener supported nonprofit podcast network. Support Snacky Tunes by becoming a member.Snacky Tunes is Powered by Simplecast.

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The Chef Conference & Color Collage

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Play Episode Listen Later Sep 29, 2024 71:39

Host Darin Bresnitz sits down with Mike Traud, the executive director and founder of The Chef Conference, which is coming to Los Angeles on October 21st at the ChowNow headquarters. They discuss why Mike chose to bring the conference to LA, as well as the diverse mix of topics this year; including kitchen leadership and mental health, and what attendees can expect to eat at the event. Tickets are on sale now, with a link available in the episode write-up.Then the show dives into the archives with Color Collage, who visited the studio and transformed their sampling of MP3s into a sweeping cacophony of beautiful indie songs.As summer rolls on, please consider supporting HRN. Your donations, whatever you can afford, are greatly appreciated.Snacky Tunes: Music is the Main Ingredient, Chefs and Their Music (Phaidon), is now on shelves at bookstores around the world. It features over eighty of the world's top chefs who share personal stories of how music has been an important, integral force in their lives. The chefs also give personal recipes and curated playlists too. It's an anthology of memories, meals and mixtapes. Pick up your copy by ordering directly from Phaidon, or by visiting your local independent bookstore. Visit our site, www.snackytunes.com for more info.Heritage Radio Network is a listener supported nonprofit podcast network. Support Snacky Tunes by becoming a member.Snacky Tunes is Powered by Simplecast.

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Episode 243 - w/ Bryan Schmidt

Absolute AppSec

Play Episode Listen Later Apr 30, 2024

Bryan Schmidt, information security lead at Adept AI is joining Ken Johnson (@cktricky on twitter/x) and Seth Law (@Sethlaw) for a special episode of Absolute AppSec. Before Adept.AI, Bryan spent the last half decade working as a security engineering manager at, first, Flatiron Health and, later ChowNow, and he worked as a penetration tester and security consultant for that. We'll be discussing AI during the show as Adept.ai is recently again designated as one of the AI Fortune50. Be sure to tune in to learn a little about Bryan and his trajectory into security and emerging technologies.

Snacky Tunes Salon: Majordōmo & Pijja Palace (Live at ChowNow)

Play Episode Listen Later Mar 24, 2024 33:28

Join us for another live recording of Snacky Tunes Salon from the ChowNow HQ in Culver City. For this roundtable, Darin chatted with Corporate Chef of Momofuku, Jude Parra-Sickels, and Pijja Palace's owner, Avish Naran, about the direct connection between food and sports.Snacky Tunes: Music is the Main Ingredient, Chefs and Their Music (Phaidon), is now on shelves at bookstores around the world. It features 77 of the world's top chefs who share personal stories of how music has been an important, integral force in their lives. The chefs also give personal recipes and curated playlists too. It's an anthology of memories, meals and mixtapes. Pick up your copy by ordering directly from Phaidon, or by visiting your local independent bookstore. Visit our site, www.snackytunes.com for more info.Heritage Radio Network is a listener supported nonprofit podcast network. Support Snacky Tunes by becoming a member!Snacky Tunes is Powered by Simplecast.

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Snacky Tunes Salon Live at ChowNow with Yangban & Freedman's

ABC to CEO: Preparing for the Possibility Podcast Conversations

Play Episode Listen Later Sep 24, 2023 62:04

We are so excited to be sharing our second edition of Snacky Tunes Salon, our live food and round-table event, hosted by ChowNow at their incredible headquarters in Culver City. Held the Monday in between Rosh Hashanah and Yom Kippur, we brought in two of our favorite Jewish restaurants, Yangban and Freedman's, for discussion about Jewish food, what it means to make it your own, and how they balance tradition with their own modern approach. A big shout out to all of our sponsors, LiveWire Cocktails, Ami Ami, and Skyduster Beer.Snacky Tunes: Music is the Main Ingredient, Chefs and Their Music (Phaidon), is now on shelves at bookstores around the world. It features 77 of the world's top chefs who share personal stories of how music has been an important, integral force in their lives. The chefs also give personal recipes and curated playlists too. It's an anthology of memories, meals and mixtapes. Pick up your copy by ordering directly from Phaidon, or by visiting your local independent bookstore. Visit our site, www.snackytunes.com for more info.Heritage Radio Network is a listener supported nonprofit podcast network. Support Snacky Tunes by becoming a member!Snacky Tunes is Powered by Simplecast.

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Talented Women Elevating Talented Women

Play Episode Listen Later Jul 10, 2023 29:10

Meet Jocelyn Mangan, the founder and CEO of Him for Her, a groundbreaking social enterprise that is changing for profit boards to include the world's most talented women.Jocelyn has over two decades of technology experience building iconic global mobile apps and market-leading software products at some of the world's best local, consumer, and marketplace companies, including CitySearch, Ticketmaster, OpenTable and Snagajob. Jocelyn currently serves on the boards of Papa John's International, Inc. (NASDAQ: PZZA), ChowNow, and Wag! (NASDAQ: PET) and is an advisor to Homebase and CORE. She is a part-time moderator for the Netflix Leadership Program. Jocelyn was honored as a member of the 2016 class of Henry Crown Fellows at the Aspen Institute, was a global ambassador for the Vital Voices Global Partnership, and was one of Fast Company's “100 Most Creative People in Business” in 2015.Jocelyn is the perfect person to learn from — whether you are interested in lessons gleaned from her own extraordinary journey to the top or you want to hear how she and her team at Him For Her break down barriers between where we are today and achieving productive balance in the most powerful boardrooms across the nation. You will enjoy hearing about the progress made and her optimism for and confidence about the future. ABC To CEO "Preparing for the Possibility" podcast is sponsored by the supporters of ABC To CEO — a not-for-profit in place to inspire and prepare one million young women for top leadership. We are grateful to the organizations and individuals who stand with us as we endeavor to bring balance to the C-Suite and beyond. We rely on donations to provide excellent CEO content intended to educate and elevate.Sign up to join the movement at ABC to CEO.

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Snacky Tunes Salon Live at ChowNow with La Sorted's Pizza & Voodoo Vin

Play Episode Listen Later May 11, 2023 27:46

This week we kicked off Snacky Tunes Salon, our new live series in partnership with ChowNow. Hosted at their gorgeous headquarters in Los Angeles, Darin sat down for a roundtable conversation with Tommy Brockert of La Sorted's and Travis Hayden of Voodoo Vin, which we are sharing with you for this special episode. The night also included delicious food and drinks from Skyduster Beer and Jumbo Time Wines. Thank you to everyone who came out and keep your eyes open for the next one!Snacky Tunes: Music is the Main Ingredient, Chefs and Their Music (Phaidon), is now on shelves at bookstores around the world. It features 77 of the world's top chefs who share personal stories of how music has been an important, integral force in their lives. The chefs also give personal recipes and curated playlists too. It's an anthology of memories, meals and mixtapes. Pick up your copy by ordering directly from Phaidon, or by visiting your local independent bookstore. Visit our site, www.snackytunes.com for more info.Heritage Radio Network is a listener supported nonprofit podcast network. Support Snacky Tunes by becoming a member!Snacky Tunes is Powered by Simplecast.

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Chris Webb (ChowNow) & Loose Buttons

Distilling Venture Capital

Play Episode Listen Later Oct 30, 2022 80:02

We sit down with ChowNow's CEO and co-founder, Chris Webb to talk about his lifelong appreciation for food, the start of his company and where he sees the independent restaurant community heading. Then we head back to Brooklyn for a dip into our archives for a performance from Loose Buttons. A troupe of native New Yorkers, they have been together since 2012 and have played around New York City and Miami a heck of a lot. Snacky Tunes: Music is the Main Ingredient, Chefs and Their Music (Phaidon), is now on shelves at bookstores around the world. It features 77 of the world's top chefs who share personal stories of how music has been an important, integral force in their lives. The chefs also give personal recipes and curated playlists too. It's an anthology of memories, meals and mixtapes. Pick up your copy by ordering directly from Phaidon, or by visiting your local independent bookstore. Visit our site, www.snackytunes.com for more info.Heritage Radio Network is a listener supported nonprofit podcast network. Support Snacky Tunes by becoming a member!Snacky Tunes is Powered by Simplecast.

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Episode 027 - Jonathan Hung, Angel Investor - Los Angeles, CA

Play Episode Listen Later Oct 6, 2022 46:14

Introduction Welcome to Distilling Venture Capital. I am your host, Bill Griesinger; Distilling VC is a visionary podcast that provides an insightful and informed view of the key trends affecting the VC and tech startup world. It is your podcast for Fintech, Decentralized Finance, Blockchain and Smart Contracts, Digital Banking and all the frontier technologies that are changing the financial landscape globally. Episode Introduction: Welcome back everyone. We have a fantastic program for you today. I am excited about today´s conversation because I have the pleasure of welcoming to the podcast Jonathan Hung; Jonathan is a successful and accomplished angel investor based in Los Angeles. He is considered one of the most active angel investors in Southern California. In addition, he serves as Co-Managing Partner at Unicorn Venture Partners and Senior Venture Partner and Head of Due Diligence at Expert Dojo. We´ll get into that and a lot more. Jonathan, thank you for making the time to be on the podcast today; So, before we dig into the meat of your work as an angel investor and venture partner, we typically begin by having you provide your background and details about your journey, more broadly, that led you into technology and angel investing… In addition to providing venture capital funding and advisory support, Jonathan also provides business mentorship based on his experience running U.S. and China offices as the President of United Overseas Textile Corporation. Jonathan was also a Managing Member for his family office fund, J Heart Ventures, which made investments in start-up companies such as Gyft, ChowNow, Miso Robotics, Clover Health, Bitmain, etc. He also leverages various degrees from the University of Southern California, London School of Economics, Massachusetts Institute of Technology, and The Wharton School at the University of Pennsylvania. Topic Areas Covered with Jonathan Your investing history in So. Cal and types of sectors, companies you look for; Jonathan and his team target investments in US companies that have global market potential with a focus on long-term growth expansion to East Asian markets. I´d like to highlight some of the Blog topics you cover on your website with respect to: Covered liquidity runway (cash) and monthly cash burn rate Gross Margins Monthly Recurring Revenue Operating Income/Net Income Web 3.0 and its role in future of startups; touching on blockchain, smart contracts, DeFi etc. 10 key metrics you look for in evaluating prospective investment Alternative funding strategies SPACs and SPVs; Distinguish between the two. Also, particularly since SPACs were all the rage in 2020-2021 but as a sector haven´t done well as public companies Your views on Leadership and Successful team building Other areas you would like to cover; Closing Remarks: Jonathan, thank you very much for joining me today on the program… Jonathan, how can those who are interested in learning more about you and your practice in So. California get in touch? Contact Information Website: jonathanhung.com Social Media (if applicable): Or, Linkedin: Jonathan Hung Thank you for joining me for this edition of DVC. I hope you found today's discussion with Jonathan Hung interesting and it gave you some additional insights into the state of angel investing in So. California and beyond. Stay tuned for my next Episode of DVC…thank you.

#112 Convivialite Ventures Partner, Brandon Yahn, Pernod Ricard portfolio: Absolut, Jameson, Glenlivet

Smart Venture Podcast

Play Episode Listen Later Aug 17, 2022 42:14

Brandon Yahn is the Partner and Co-founder of Convivialite Ventures, a VC firm backed by Pernod Ricard. Pernod Ricard is the #1 premium spirits organization and the second largest wine and spirits company in the world. The Group represents 240 premium brands available in more than 160 countries. Brands under their portfolio include Absolut Vodka, Jameson, Malibu, Ricard, and Chivas Regal, among others. Convivialite Ventures invests in technology companies that are changing the way people socialize, entertain, and share experiences together. Some of their portfolios include Zola, Wave, AvantStay, Fever, Liquid Death, ChowNow, and Sanzo, among others. You can learn more about: 1. How to start a consumer tech fund 2. How to invest in the best consumer tech companies 3. Career development in venture capital Check out our brand new YouTube Video Podcast! https://www.SmartVenturePod.com IG/Twitter/FB @GraceGongGG LinkedIn:@GraceGong YouTube: https://bit.ly/gracegongyoutube Join the SVP fam with your host Grace Gong. In each episode, we are going to have conversations with some of the top investors, super star founders, as well as well known tech executives in the silicon valley. We will have a coffee chat with them to learn their ways of thinking and actionable tips on how to build or invest in a successful company. ===================== Brought to you by: https://link.blockfolio.com/9dzp/stwlap68 Use code: smartventure

Sriracha, Amazon Fresh, ChowNow

RB Daily

Play Episode Listen Later Jul 15, 2022 4:20

Everybody's freaking out over a shortage of a popular condiment. Restaurants have reason to worry about the growth of Amazon Fresh. And yet another restaurant tech company is laying off workers.

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901: Corey Mintz author of The Next Supper

Play Episode Listen Later Jun 23, 2022 102:07

Corey Mintz is a freelance food reporter (New York Times, Globe and Mail, Eater and others), focusing on the intersection between food with labor, politics, farming, ethics and culture. He has been a cook, a restaurant critic and is the author of How to Host a Dinner Party, which chronicled 192 dinner parties he hosted with fascinating people including politicians, refugees, criminals, artists, academics, acupuncturists, hi-rise window washers, competitive barbecuers and one monkey. Get The Next Supper: The End of Restaurants as We Knew Them, and What Comes After RIGHT HERE! Check out episode 845 with Corey Rosen as mentioned in today's episode! Today's feature affiliate: Bentobox. In need of a restaurant website? Click this link to find out why so many of my guests use Bentobox! Show notes… Calls to ACTION!!! Join Restaurant Unstoppable Network and get your first 30 days on me! Connect with my past guest and a community of superfans. Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "Big change starts with little change." Today's sponsor: This episode is brought to you by Plate IQ, your Accounts Payable Automation and Expense Management solution. PateIQ works with 20,000 restaurants across the country. Plate IQ uses OCR "Optical Character Recognition" and Deep Machine Learning to eliminate manual data entry from the AP process. Automate the full life cycle of your invoices from General Ledger coding to bill payment via PlateIQ's VendorPay network. With PlateIQ's VendorPay you can seamless flow from invoice upload to paying your bills. You can earn cashback on invoices from over 180,000 vendors. With Plate IQ Vender Pay, you can see what is due when. Schedule payment by check/ACH/or Plate IQ Card. Lastly, VendorPay is also FOR Vendors. Keeping your vendors happy will give you leverage in negotiating your terms. Vendors participating in Plate IQ's VendorPay network LOVE it because it shortens Day Sales Outstanding by 25% - AKA: Vendors get paid 25% faster. To learn more head to plateIQ.com/unstoppable to get at least 25% off implementation. Fluctuating food prices. Staffing challenges- Now more than ever you need to control costs to remain profitable. MarginEdge is a restaurant management software that lets you see your food and labor costs in real time. By automating your invoice processing and totally digitizing your back office, MarginEdge saves your team hours on paperwork and gives you instant insights to manage your prime costs. Try MarginEdge free for 30 days. No contract. No setup fee. Learn more at marginedge.com/unstoppable Over 20,000 restaurants trust ChowNow (chownow.com/unstoppable) for their online ordering. With ChowNow, you'll take control of your online presence, connect with more local diners, and keep your hard-earned profits. Join the free ChowNow Marketplace to reach new customers without commissions. Want to go big? Put your restaurant in the spotlight with ChowNow Direct—a full suite of branded ordering and marketing tools, including your own app! For a limited time, Restaurant Unstoppable listeners save 30% on a ChowNow Direct annual plan. Contact info: Website: coreymintz.ca Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Corey Mintz for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

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900: Matthew Swift Founder of Big Grove Brewery

Marketing-Led Growth via The Buyer Centric Revenue Model

Play Episode Listen Later Jun 20, 2022 105:12

With Excitement allow me to introduce to you today's guest, the Founder of Big Grover Brewery, Matt Swift. Matt Swift grew up in the restaurant business. His mom, Faye Swift, opened Sluggers in Coralville, IA when Matt was just a young boy. Matt would go on to work in that restaurant learning about a hospitality first mentality and High standards before opening his first restaurant, Black Stone, in 2007. With numerous partners, Matt has since gone on to open Red's Ale House (2009) Big Grove Brewery Solon (2013), 30 Hop (2014), Pullmans bar (2015), Mosely's Barbecue and Provisions (2016), Big Grove, Iowa City (2017), Saint Burch Tavern (2018), Tribute (2020), and the Iowa Athletic Clun (2021). Today's feature affiliate: Bentobox. In need of a restaurant website? Click this link to find out why so many of my guests use Bentobox! Show notes… Calls to ACTION!!! Join Restaurant Unstoppable Network and get your first 30 days on me! Connect with my past guest and a community of superfans. Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "Not preparing is preparing to fail." In this episode with Matthew Swift we will discuss: Dealing with a massive floods that ruins your restaurant Partnerships Candor Exiting partners Scaling Transitioning from restaurant to brewery Community involvement Today's sponsor: This episode is brought to you by Plate IQ, your Accounts Payable Automation and Expense Management solution. PateIQ works with 20,000 restaurants across the country. Plate IQ uses OCR "Optical Character Recognition" and Deep Machine Learning to eliminate manual data entry from the AP process. Automate the full life cycle of your invoices from General Ledger coding to bill payment via PlateIQ's VendorPay network. With PlateIQ's VendorPay you can seamless flow from invoice upload to paying your bills. You can earn cashback on invoices from over 180,000 vendors. With Plate IQ Vender Pay, you can see what is due when. Schedule payment by check/ACH/or Plate IQ Card. Lastly, VendorPay is also FOR Vendors. Keeping your vendors happy will give you leverage in negotiating your terms. Vendors participating in Plate IQ's VendorPay network LOVE it because it shortens Day Sales Outstanding by 25% - AKA: Vendors get paid 25% faster. To learn more head to plateIQ.com/unstoppable to get at least 25% off implementation. Fluctuating food prices. Staffing challenges- Now more than ever you need to control costs to remain profitable. MarginEdge is a restaurant management software that lets you see your food and labor costs in real time. By automating your invoice processing and totally digitizing your back office, MarginEdge saves your team hours on paperwork and gives you instant insights to manage your prime costs. Try MarginEdge free for 30 days. No contract. No setup fee. Learn more at marginedge.com/unstoppable Over 20,000 restaurants trust ChowNow (chownow.com/unstoppable) for their online ordering. With ChowNow, you'll take control of your online presence, connect with more local diners, and keep your hard-earned profits. Join the free ChowNow Marketplace to reach new customers without commissions. Want to go big? Put your restaurant in the spotlight with ChowNow Direct—a full suite of branded ordering and marketing tools, including your own app! For a limited time, Restaurant Unstoppable listeners save 30% on a ChowNow Direct annual plan. Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Good at saying yes and following through What is your biggest weakness? Details What's one question you ask or thing you look for during an interview? Energy What's a current challenge? How are you dealing with it? Staffing Share one code of conduct or behavior you teach your team. Practice candor What is one uncommon standard of service you teach your staff? Push atmosphere, respect the guest What's one book we must read to become a better person or restaurant owner? The Culture Code: The Secrets of Highly Successful Groups by Daniel Coyle Extreme Ownership: How U.S. Navy SEALs Lead and Win by Jocko Willink and Leif Babin Atomic Habits:An Easy & Proven Way to Build Good Habits & Break Bad Ones by James Clear GET THIS BOOK FOR FREE AT AUDIBLE.COM What's one piece of technology you've adopted within your restaurant walls and how has it influence operations? 7Shifts What is one thing you feel restaurateurs don't do well enough or often enough? Be present, be on the floor Name one service you've hired. 7Shifts If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Not preparing is preparing to fail Take the time to know the people around you Practice candor Contact info: Email: matt@biggrovebrewery.com Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Matthew Swift for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

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Harm of Inbound Sales Development to Marketing (and how to sunset it)

Play Episode Listen Later Jun 13, 2022 18:47

Buyers do not want to fill out a demo request form, then be told that they will “be contacted shortly”, only for an SDR to annoy them with a random telemarketing call or email which could be hours or days after, only to answer a battery of qualifying questions, followed by back-and-forth scheduling to speak to a seller, only to endure similar questions by the AE. Instead, buyers want to answer a few qualifying question on the demo request form, and then if they're qualified, book a time directly from a seller's calendar. Meanwhile, unqualified buyers can be provided with an explanation and then redirected to other better fit vendors in exchange for a referral fee or revenue share. Buyers will love that you helped point them to another vendor, and they will come back to you in the future when they are qualified. When done manually via SDRs, 70% of website demo requests never make it to Sales. 2 out of every 3 buyers never make it to Sales. Meanwhile if you automate demo request qualification and scheduling, less then 15% of buyers never make it to Sales, so you get 2X-3X more demos. This is massive, low-hanging fruit and a quick win. The highest intent buyers are more likely to show up, buy, buy faster, and at less cost. Meanwhile, you can repurpose SDRs to more productive and fulfilling use. Data from thousands of demo requests shows that the average speed-to-demo-held with Sales is 11 days when done manually, versus 3 days when automated. Importantly, when automated, it's the buyer that chooses when to meet on their terms–whether that's 1 day or 5 days. According to an A/B test in which hundreds of B2B buyers were given the option on a demo request page to choose between automatically qualifying themselves with a few form questions vs. a manual phone call from an SDR, 95% chose the former. The other 5% mistook the manual phone call as a live chat with a seller. What have the results been for companies that have automated website demo request qualification and scheduling? TravelBank saw 2X-3X more form conversions, and a 40% increase in meetings held. Mixpanel's meeting held rate increased from 30%-to 75% Workato's meeting held rate jumped from 40% to 70%, leading to a 10% increase in revenue. Metadata.io demo held rate increased from 50% to 76%, resulting in an additional 104 demos per month. Assuming Metadata.io's ACV is $20K and their conversion rate from demo to closed-won is 20%, then that's an additional $420K revenue per month or $5M revenue per year. Not to mention all the internal efficiency from redeploying resources to more productive use. DealHub saw a 20% increase in qualified opportunities. Sendoso enjoys a 92% meeting held rate. Chownow enjoys a 4X increase in Sales' win rate. Apollo.io enjoys a 50% increase in meeting held rate, and a 300% increase in revenue Get started on implementing The Buyer Centric Revenue Model by making the business case for the experiments to prove it and achieve a gradual transition. Continue the discussion and get help implementing the model in the Buyer Centric Revenue Model community. Join the movement of forward-thinking peers liberating and modernizing B2B Marketing and Sales. Achieve a better growth playbook, a competitive advantage, and more productive and fulfilling careers. Enjoy insights, data, best practices, resources, and jobs. Plus, live Q&A on Thursdays at 1pm PST, 4pm EST. Head to BuyerCentricRevenue.com to sign up. To learn more about the model and these topics, check out my book “The Death of the SDR: And the Birth of the Buyer Centric Revenue Model”. Available on Amazon in ebook, paperback, and audiobook.

897: Jack Piper on Scaling a CPG From Local Market to Amazon

Play Episode Listen Later Jun 9, 2022 98:36

With excitement allow me to introduce to you today's guest, Co-Founder of Jimmy Jack's Rib Shack, Jack Piper. Jack got his start in Iowa City working at the legendary China Garden Restaurant, where he learned about amazing service, the importance of attention to detail, and leading by example. Jack, also a natural artist, used his ability to land himself in NYC where he was mentored by world-famous artist, Marilyn Minter. Minter took a likely to Jack, and as a result, jack got more opportunities than most in the world of art, but he was turned away by the art industry by its politics, however, this experience left a huge influence on his life. Jack went on to work in the FOH in many fine-dining restaurants throughout the US including NYC, Utah, and Texas before doing 4 years with the Cheesecake Factory where he learned a ton of systems and culture. In 1998 the Discussion to open Atlas in Iowa City, IA started and by 2000 the restaurant was open. Atlas had a successful 17-year run under Jack's ownership before he sold the restaurant to Matt Swift and Ben Smart. During that time Jack also opened Jimmy Jack's Rib Shack and Basta Italian Restaurant. He also took Jimmy Jack's popular BBQ sauces nationwide with Amazon, and throughout the region in 150 local retailers. Check out episode 870 with Chef Pierre Hilzim and Monica Davidson as mentioned in today's episode. Check out episode 894 with Jack Piper as mentioned in today's episode. Today's feature affiliate: Bentobox. In need of a restaurant website? Click this link to find out why so many of my guests use Bentobox! Show notes… Calls to ACTION!!! Join Restaurant Unstoppable Network and get your first 30 days on me! Connect with my past guest and a community of superfans. Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "Win your morning, win your day." In this episode with Jack Piper we will discuss: Start by bottling sauces and selling them in your store, not online Can you at least pull off that much

896: Steph Sellers Founder of Cookies & Dreams

Play Episode Listen Later Jun 6, 2022 115:30

With excitement allow me to introduce to you today's guest, Founder and Chief Cookie Officer of Cookies & Dreams, Stephanie Sellers. Iowa native, Stephanie Sellers, discovered her love of baking as a kid peering over the counter as Mimi (her long-time babysitter) taught her the basics while they baked up a storm. her "hobby" later turned into a full-time business-- baking wedding cakes birthday cakes, & more for the community & local restaurants. Stephanie and her husband went on to open a couple of restaurants where baked goods were always featured. Then, amidst the pandemic in early 2020, Cookies and Dreams was launched. Today Cookies & Dreams has sold close to ONE MILLION COOKIES and have scaled to 4 brick and mortar locations with two more opening in the summer of 2022 throughout Iowa. Check out episode 894 with Jack Piper as mentioned in today's episode. Today's feature affiliate: Bentobox. In need of a restaurant website? Click this link to find out why so many of my guests use Bentobox! Show notes… Calls to ACTION!!! Join Restaurant Unstoppable Network and get your first 30 days on me! Connect with my past guest and a community of superfans. Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "There is no secret; keep going." In this episode with Steph Sellers we will discuss: Mentors Problem solving Customer service Closing a business Whole sale Construction and contractors Staffing Pop ups Farmers markets Mental health Motherhood and entrepreneurial leadership Today's sponsor: This episode is brought to you by Plate IQ, your Accounts Payable Automation and Expense Management solution. PateIQ works with 20,000 restaurants across the country. Plate IQ uses OCR "Optical Character Recognition" and Deep Machine Learning to eliminate manual data entry from the AP process. Automate the full life cycle of your invoices from General Ledger coding to bill payment via PlateIQ's VendorPay network. With PlateIQ's VendorPay you can seamless flow from invoice upload to paying your bills. You can earn cashback on invoices from over 180,000 vendors. With Plate IQ Vender Pay, you can see what is due when. Schedule payment by check/ACH/or Plate IQ Card. Lastly, VendorPay is also FOR Vendors. Keeping your vendors happy will give you leverage in negotiating your terms. Vendors participating in Plate IQ's VendorPay network LOVE it because it shortens Day Sales Outstanding by 25% - AKA: Vendors get paid 25% faster. To learn more head to plateIQ.com/unstoppable to get at least 25% off implementation. Fluctuating food prices. Staffing challenges- Now more than ever you need to control costs to remain profitable. MarginEdge is a restaurant management software that lets you see your food and labor costs in real time. By automating your invoice processing and totally digitizing your back office, MarginEdge saves your team hours on paperwork and gives you instant insights to manage your prime costs. Try MarginEdge free for 30 days. No contract. No setup fee. Learn more at marginedge.com/unstoppable Over 20,000 restaurants trust ChowNow (chownow.com/unstoppable) for their online ordering. With ChowNow, you'll take control of your online presence, connect with more local diners, and keep your hard-earned profits. Join the free ChowNow Marketplace to reach new customers without commissions. Want to go big? Put your restaurant in the spotlight with ChowNow Direct—a full suite of branded ordering and marketing tools, including your own app! For a limited time, Restaurant Unstoppable listeners save 30% on a ChowNow Direct annual plan. Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Epically curious What is your biggest weakness? Trying to do too much What's one question you ask or thing you look for during an interview? Good, positive vibe What's a current challenge? How are you dealing with it? Being a new mom Share one code of conduct or behavior you teach your team. Assume positive intent What is one uncommon standard of service you teach your staff? Say "guests" instead of "customers" What's one book we must read to become a better person or restaurant owner? The No Rules Rules Book by Reed Hastings and Erin Meyer GET THIS BOOK FOR FREE AT AUDIBLE.COM What's one piece of technology you've adopted within your restaurant walls and how has it influence operations? Text message marketing What is one thing you feel restaurateurs don't do well enough or often enough? Emotional intelligence Name one service you've hired. Break Bread IT Consulting If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Don't lose sight of what you are passionate about Don't try to do everything by yourself Be mindful of emotional intelligence Contact info: Website: idreamaboutcookies.com Instagram: @idreamaboutcookies Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Steph Sellers for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

893: Creative Destruction with David Dressler

Play Episode Listen Later May 26, 2022 61:09

With excitement, allow me to introduce to you today's guest, David Dressler. David began his hospitality career at age 6, working in a family-run hotel in the Adirondacks. After graduating from the Ecole Hôtelière, David built a career in luxury hospitality with Four Seasons hotels. Combining his professional experience with his personal style, he shaped and scaled Tender Greens' distinctive heart-centered culture. After leading as Tender Greens President and Chief People Officer, David founded Quiet Advisory where he holistically coaches and advises purpose-driven entrepreneurs. He is married to Randi and they have two amazing kids. Check out Ten Year Plan: How the Founders of Tender Greens Sacled Their Heart-Centered Brand by David Dressler and Erik Oberholtzer as mentioned in today's episode! Check out episode 882 with David Dressler as mentioned in today's episode. Check out episode 887 with Erik Oberholtzer as mentioned in today's episode. Today's feature affiliate: Bentobox. In need of a restaurant website? Click this link to find out why so many of my guests use Bentobox! Show notes… Calls to ACTION!!! Join Restaurant Unstoppable Network and get your first 30 days on me! Connect with my past guest and a community of superfans. Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "When you are lost, go back to where you came from." In this episode with David Dressler we will discuss: What is a purpose-driven organization? The importance of fiscal responsibility Conscious capitalism The Tender Greens purpose Today's sponsor: This episode is brought to you by Plate IQ, your Accounts Payable Automation and Expense Management solution. PateIQ works with 20,000 restaurants across the country. Plate IQ uses OCR "Optical Character Recognition" and Deep Machine Learning to eliminate manual data entry from the AP process. Automate the full life cycle of your invoices from General Ledger coding to bill payment via PlateIQ's VendorPay network. With PlateIQ's VendorPay you can seamless flow from invoice upload to paying your bills. You can earn cashback on invoices from over 180,000 vendors. With Plate IQ Vender Pay, you can see what is due when. Schedule payment by check/ACH/or Plate IQ Card. Lastly, VendorPay is also FOR Vendors. Keeping your vendors happy will give you leverage in negotiating your terms. Vendors participating in Plate IQ's VendorPay network LOVE it because it shortens Day Sales Outstanding by 25% - AKA: Vendors get paid 25% faster. To learn more head to plateIQ.com/unstoppable to get at least 25% off implementation. Fluctuating food prices. Staffing challenges- Now more than ever you need to control costs to remain profitable. MarginEdge is a restaurant management software that lets you see your food and labor costs in real time. By automating your invoice processing and totally digitizing your back office, MarginEdge saves your team hours on paperwork and gives you instant insights to manage your prime costs. Try MarginEdge free for 30 days. No contract. No setup fee. Learn more at marginedge.com/unstoppable Over 20,000 restaurants trust ChowNow (chownow.com/unstoppable) for their online ordering. With ChowNow, you'll take control of your online presence, connect with more local diners, and keep your hard-earned profits. Join the free ChowNow Marketplace to reach new customers without commissions. Want to go big? Put your restaurant in the spotlight with ChowNow Direct—a full suite of branded ordering and marketing tools, including your own app! For a limited time, Restaurant Unstoppable listeners save 30% on a ChowNow Direct annual plan. Contact info: Quiet Advisory website: quietadvisory.com Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to David Dressler for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

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892: Kevin O'Donnell Owner of Giusto

Play Episode Listen Later May 23, 2022 118:35

Born and raised in North Kingstown, Kevin got his feet wet in hospitality early on. Starting as a cabana boy at Bonnet Shores Beach Club at just 15, he then worked at a variety of mom and pop spots throughout high school, gaining experience from dishwasher to pizza cook. It wasn't until he graduated, however, that he truly stepped into the restaurant industry. Under the mentorship of Chef Walter Slater at Junction Pizzeria in Wickford, Kevin truly fell in love with cooking and the undeniable adrenaline of the kitchen. While there, Kevin was inspired to enroll in Johnson & Wales' Continuing Education program which afforded him the chance to intern in Italy – an exciting opportunity to connect with his heritage and explore its cuisine. After four months, he returned home where he met his next mentor – and now-collaborator/Giusto General Manager – Aaron Edwards, and joined him at his new restaurant, Trattoria del Corso, as Chef de Cuisine. Here, Kevin's love for Italian food blossomed, but after a year was pulled back to Italy. For two and a half years, Kevin fully immersed himself in Italian culture and cuisine under Chef Lorenzo Polegri at Ristorante Zeppelin in Orvieto. It's here that he first experienced the creativity of freestyle, non-traditional Italian cooking, and Kevin credits this time and Polegri's tutelage with inspiring him to think outside the box while inside the kitchen. Back in the States, Kevin cooked at the famed Castle Hill Inn in Newport and then the Michelin-starred Del Posto in New York City. Opportunity again came knocking, and he headed back across the pond, this time to Paris. As Executive Chef, Kevin opened L'Office, a tiny bistro that garnered rave reviews and recognition both locally and internationally for its melding of French and Italian cuisine. In 2012, Kevin joined forces with the owners of The Salty Pig in Boston and developed its pasta program. Three years later, the team collaborated on a brand new restaurant concept, and in June 2016 opened SRV with co-chef Michael Lombardi. The Venetian-style Bacaro and wine bar was an immediate success, earning a 4-star review from Boston magazine, James Beard Award nomination, and continued critical acclaim since. Now, Kevin returns home with his high school sweetheart, Sarah, and young son to open his first independent restaurant concept in Newport. Giusto is a labor of love where familiar flavors come together in creative ways for a fun dining experience. Check out episode 269 with Kevin O'Donnell as mentioned in today's episode. Check out episode 861 with David Helbraun as mentioned in today's episode. Today's feature affiliate: Bentobox. In need of a restaurant website? Click this link to find out why so many of my guests use Bentobox! Show notes… Calls to ACTION!!! Join Restaurant Unstoppable Network and get your first 30 days on me! Connect with my past guest and a community of superfans. Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "Keep moving and looking ahead. Don't be afraid to evolve." In this episode with Kevin O'Donnell we will discuss: Educating staff Milling your own flour Partnerships Communication Lease negotiation Opening a restaurant within a hotel Today's sponsor: This episode is brought to you by Plate IQ, your Accounts Payable Automation and Expense Management solution. PateIQ works with 20,000 restaurants across the country. Plate IQ uses OCR "Optical Character Recognition" and Deep Machine Learning to eliminate manual data entry from the AP process. Automate the full life cycle of your invoices from General Ledger coding to bill payment via PlateIQ's VendorPay network. With PlateIQ's VendorPay you can seamless flow from invoice upload to paying your bills. You can earn cashback on invoices from over 180,000 vendors. With Plate IQ Vender Pay, you can see what is due when. Schedule payment by check/ACH/or Plate IQ Card. Lastly, VendorPay is also FOR Vendors. Keeping your vendors happy will give you leverage in negotiating your terms. Vendors participating in Plate IQ's VendorPay network LOVE it because it shortens Day Sales Outstanding by 25% - AKA: Vendors get paid 25% faster. To learn more head to plateIQ.com/unstoppable to get at least 25% off implementation. Fluctuating food prices. Staffing challenges- Now more than ever you need to control costs to remain profitable. MarginEdge is a restaurant management software that lets you see your food and labor costs in real time. By automating your invoice processing and totally digitizing your back office, MarginEdge saves your team hours on paperwork and gives you instant insights to manage your prime costs. Try MarginEdge free for 30 days. No contract. No setup fee. Learn more at marginedge.com/unstoppable Over 20,000 restaurants trust ChowNow (chownow.com/unstoppable) for their online ordering. With ChowNow, you'll take control of your online presence, connect with more local diners, and keep your hard-earned profits. Join the free ChowNow Marketplace to reach new customers without commissions. Want to go big? Put your restaurant in the spotlight with ChowNow Direct—a full suite of branded ordering and marketing tools, including your own app! For a limited time, Restaurant Unstoppable listeners save 30% on a ChowNow Direct annual plan. Contact info: Instagram: @giustonewport Website: giustonewport.com Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Kevin O'Donnell for joining me for another awesome episode. Until next time!

890: Michael McHenry Founder of McHenry Group

Play Episode Listen Later May 16, 2022 103:20

With excitement allow me to introduce to you today's guest, the Founder of the McHenry Group, Michael McHenry. From selling his first self-built business at the age of 19, Michael has made one thing clear – “a good business only scales or sells.” Over the past decade, this 39-year-old industry disruptor has built a world-class team and honed skills in all aspects of experiential brand and concept creation, culture building and high-performance operations from start-up to multi-million-dollar enterprises. Michael's dedication to “Championing others to their Fullest Potential” is evident having created more than 2500 jobs, 7 viable brands and opening more than 65 restaurants, Michael has a gift for influencing others and creating one of a kind brands. National award-winning concepts under TMG'S crest have changed the course of the restaurant industry. Today's feature affiliate: Bentobox. In need of a restaurant website? Click this link to find out why so many of my guests use Bentobox! Show notes… Calls to ACTION!!! Join Restaurant Unstoppable Network and get your first 30 days on me! Connect with my past guest and a community of superfans. Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "Championing others to their fullest potential." "I understand what it takes to win, and it's hard." "70% right, 110% sure." In this episode with Michael McHenry we will discuss: Starting as an entrepreneur at 10 years old Branding Metrics Anthropology Being a leader Today's sponsor: This episode is brought to you by Plate IQ, your Accounts Payable Automation and Expense Management solution. PateIQ works with 20,000 restaurants across the country. Plate IQ uses OCR "Optical Character Recognition" and Deep Machine Learning to eliminate manual data entry from the AP process. Automate the full life cycle of your invoices from General Ledger coding to bill payment via PlateIQ's VendorPay network. With PlateIQ's VendorPay you can seamless flow from invoice upload to paying your bills. You can earn cashback on invoices from over 180,000 vendors. With Plate IQ Vender Pay, you can see what is due when. Schedule payment by check/ACH/or Plate IQ Card. Lastly, VendorPay is also FOR Vendors. Keeping your vendors happy will give you leverage in negotiating your terms. Vendors participating in Plate IQ's VendorPay network LOVE it because it shortens Day Sales Outstanding by 25% - AKA: Vendors get paid 25% faster. To learn more head to plateIQ.com/unstoppable to get at least 25% off implementation. Fluctuating food prices. Staffing challenges- Now more than ever you need to control costs to remain profitable. MarginEdge is a restaurant management software that lets you see your food and labor costs in real time. By automating your invoice processing and totally digitizing your back office, MarginEdge saves your team hours on paperwork and gives you instant insights to manage your prime costs. Try MarginEdge free for 30 days. No contract. No setup fee. Learn more at marginedge.com/unstoppable Over 20,000 restaurants trust ChowNow (chownow.com/unstoppable) for their online ordering. With ChowNow, you'll take control of your online presence, connect with more local diners, and keep your hard-earned profits. Join the free ChowNow Marketplace to reach new customers without commissions. Want to go big? Put your restaurant in the spotlight with ChowNow Direct—a full suite of branded ordering and marketing tools, including your own app! For a limited time, Restaurant Unstoppable listeners save 30% on a ChowNow Direct annual plan. Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Never give up What is your biggest weakness? I care too much What's one question you ask or thing you look for during an interview? Can you go all in? What's a current challenge? How are you dealing with it? Removing the romantics of the business Share one code of conduct or behavior you teach your team. Never lie, never steal What is one uncommon standard of service you teach your staff? Be the best part of someone else's day What's one book we must read to become a better person or restaurant owner? Setting the Table by Danny Meyer Winning by Tim S. Grover GET THIS BOOK FOR FREE AT AUDIBLE.COM What is something restaurateurs don't do well enough or often enough? Take care of their people What's one piece of technology you've adopted within your restaurant walls and how has it influence operations? Toast POS Name one service you've hired. Brand builder If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? The greatest investment is one you make in others Make sure your heart is bigger than your balls Leave the world better than you found it Contact info: Instagram: @michaelmchenry McHenry Group website: themchenrygroup.com Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Michael McHenry for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

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889: Jake Brewer Chief Strategy Officer at Miso Robotics

Play Episode Listen Later May 12, 2022 91:57

Jake Brewer is the Chief Strategy Officer of Miso Robotics where he oversees products, innovation, and marketing. He brings leadership, operations and product development experience from the restaurant and food service industry. Prior to Miso, Jake was VP of Restaurant Excellence at CKE Restaurants, the parent company for Carl's Jr. and Hardee's restaurants, where he led multiple functions including restaurant innovation, engineering, ops commercialization/analytics, and field training. Prior to CKE, Jake led teams at Kroger and Yum! Brands in corporate and field operation roles. He has a degree from Purdue University in Industrial Engineering. Today's feature affiliate: Bentobox. In need of a restaurant website? Click this link to find out why so many of my guests use Bentobox! Show notes… Calls to ACTION!!! Join Restaurant Unstoppable Network and get your first 30 days on me! Connect with my past guest and a community of superfans. Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "Be replaceable as quickly as possible." Today's sponsor: This episode is brought to you by Plate IQ, your Accounts Payable Automation and Expense Management solution. PateIQ works with 20,000 restaurants across the country. Plate IQ uses OCR "Optical Character Recognition" and Deep Machine Learning to eliminate manual data entry from the AP process. Automate the full life cycle of your invoices from General Ledger coding to bill payment via PlateIQ's VendorPay network. With PlateIQ's VendorPay you can seamless flow from invoice upload to paying your bills. You can earn cashback on invoices from over 180,000 vendors. With Plate IQ Vender Pay, you can see what is due when. Schedule payment by check/ACH/or Plate IQ Card. Lastly, VendorPay is also FOR Vendors. Keeping your vendors happy will give you leverage in negotiating your terms. Vendors participating in Plate IQ's VendorPay network LOVE it because it shortens Day Sales Outstanding by 25% - AKA: Vendors get paid 25% faster. To learn more head to plateIQ.com/unstoppable to get at least 25% off implementation. Fluctuating food prices. Staffing challenges- Now more than ever you need to control costs to remain profitable. MarginEdge is a restaurant management software that lets you see your food and labor costs in real time. By automating your invoice processing and totally digitizing your back office, MarginEdge saves your team hours on paperwork and gives you instant insights to manage your prime costs. Try MarginEdge free for 30 days. No contract. No setup fee. Learn more at marginedge.com/unstoppable Over 20,000 restaurants trust ChowNow (chownow.com/unstoppable) for their online ordering. With ChowNow, you'll take control of your online presence, connect with more local diners, and keep your hard-earned profits. Join the free ChowNow Marketplace to reach new customers without commissions. Want to go big? Put your restaurant in the spotlight with ChowNow Direct—a full suite of branded ordering and marketing tools, including your own app! For a limited time, Restaurant Unstoppable listeners save 30% on a ChowNow Direct annual plan. Contact info: Miso Robotics website: https://misorobotics.com Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Jake Brewer for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

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888: Hans Lüttman Managing Partner at Rossoblu and Superfine Pizza

Play Episode Listen Later May 9, 2022 107:48

With excitement allow me to introduce to your today's guest, Director of Hospitality and Managing Partner at Rossoblu, Hans Lüttmann. Hans has over 20 years of experience working in fine-dining restaurants with the majority of his career taking place in Los Angeles. His breadth of experience includes a year with Providence, Los Angeles, CA, as captain. Three years with Hatfields Restaurant in West Hollywood, CA, as Server/Sommelier and eventually as Director of Hospitality for an additional four years before joining the Rossoblu team. Hans is proof that if you treat it like you own it, eventually you will. check out Traction by Gino Wickman as mentioned in today's episode. Today's feature affiliate: Bentobox. In need of a restaurant website? Click this link to find out why so many of my guests use Bentobox! Show notes… Calls to ACTION!!! Join Restaurant Unstoppable Network and get your first 30 days on me! Connect with my past guest and a community of superfans. Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "Let's take of the restaurant, take care of one another, then let's take care of the guest." In this episode with Hans Lüttman we will discuss: What is the definition of a server? Lessons taken from working at LucasFilm Arrogance Partnerships Coaching Sobriety Leadership Core values Mental health in the industry Meditation Today's sponsor: This episode is brought to you by Plate IQ, your Accounts Payable Automation and Expense Management solution. PateIQ works with 20,000 restaurants across the country. Plate IQ uses OCR "Optical Character Recognition" and Deep Machine Learning to eliminate manual data entry from the AP process. Automate the full life cycle of your invoices from General Ledger coding to bill payment via PlateIQ's VendorPay network. With PlateIQ's VendorPay you can seamless flow from invoice upload to paying your bills. You can earn cashback on invoices from over 180,000 vendors. With Plate IQ Vender Pay, you can see what is due when. Schedule payment by check/ACH/or Plate IQ Card. Lastly, VendorPay is also FOR Vendors. Keeping your vendors happy will give you leverage in negotiating your terms. Vendors participating in Plate IQ's VendorPay network LOVE it because it shortens Day Sales Outstanding by 25% - AKA: Vendors get paid 25% faster. To learn more head to plateIQ.com/unstoppable to get at least 25% off implementation. Fluctuating food prices. Staffing challenges- Now more than ever you need to control costs to remain profitable. MarginEdge is a restaurant management software that lets you see your food and labor costs in real time. By automating your invoice processing and totally digitizing your back office, MarginEdge saves your team hours on paperwork and gives you instant insights to manage your prime costs. Try MarginEdge free for 30 days. No contract. No setup fee. Learn more at marginedge.com/unstoppable Over 20,000 restaurants trust ChowNow (chownow.com/unstoppable) for their online ordering. With ChowNow, you'll take control of your online presence, connect with more local diners, and keep your hard-earned profits. Join the free ChowNow Marketplace to reach new customers without commissions. Want to go big? Put your restaurant in the spotlight with ChowNow Direct—a full suite of branded ordering and marketing tools, including your own app! For a limited time, Restaurant Unstoppable listeners save 30% on a ChowNow Direct annual plan. Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Perseverance What is your biggest weakness? Too much detail What's one question you ask or thing you look for during an interview? What do people misinterpret about you? What's a current challenge? How are you dealing with it? Time Share one code of conduct or behavior you teach your team. Passionate What is one uncommon standard of service you teach your staff? Guests need to be guided What's one book we must read to become a better person or restaurant owner? Traction by Gino Wickman GET THIS BOOK FOR FREE AT AUDIBLE.COM What is something restaurateurs don't do well enough or often enough? Hear and respect their employees What's one piece of technology you've adopted within your restaurant walls and how has it influence operations? Toast POS Name one service you've hired. Facility maintenance If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Live in the moment Love hard Trust God Contact info: Rossoblu website Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Hans Lüttman for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

886: Dina Samson Co-Founder and Owner of Rossoblu and Superfine Pizza

Play Episode Listen Later May 2, 2022 85:01

Check out regardingherfood.com as recommended by Dina in today's episode. Today's feature affiliate: Bentobox. In need of a restaurant website? Click this link to find out why so many of my guests use Bentobox! Show notes… Calls to ACTION!!! Join Restaurant Unstoppable Network and get your first 30 days on me! Connect with my past guest and a community of superfans. Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "Take the meeting." In this episode with Pedro Shanahan we will discuss: Learning how to manage people Reaching out to people you know Raising money Dealing with insurance when you have a fire in your restaurant Getting a public adjuster Scaling Empathy vs. compassion Implementing extended training hours for staff to learn while at work Alternative business models for restaurants Today's sponsor: This episode is brought to you by Plate IQ, your Accounts Payable Automation and Expense Management solution. PateIQ works with 20,000 restaurants across the country. Plate IQ uses OCR "Optical Character Recognition" and Deep Machine Learning to eliminate manual data entry from the AP process. Automate the full life cycle of your invoices from General Ledger coding to bill payment via PlateIQ's VendorPay network. With PlateIQ's VendorPay you can seamless flow from invoice upload to paying your bills. You can earn cashback on invoices from over 180,000 vendors. With Plate IQ Vender Pay, you can see what is due when. Schedule payment by check/ACH/or Plate IQ Card. Lastly, VendorPay is also FOR Vendors. Keeping your vendors happy will give you leverage in negotiating your terms. Vendors participating in Plate IQ's VendorPay network LOVE it because it shortens Day Sales Outstanding by 25% - AKA: Vendors get paid 25% faster. To learn more head to plateIQ.com/unstoppable to get at least 25% off implementation. Fluctuating food prices. Staffing challenges- Now more than ever you need to control costs to remain profitable. MarginEdge is a restaurant management software that lets you see your food and labor costs in real time. By automating your invoice processing and totally digitizing your back office, MarginEdge saves your team hours on paperwork and gives you instant insights to manage your prime costs. Try MarginEdge free for 30 days. No contract. No setup fee. Learn more at marginedge.com/unstoppable Over 20,000 restaurants trust ChowNow (chownow.com/unstoppable) for their online ordering. With ChowNow, you'll take control of your online presence, connect with more local diners, and keep your hard-earned profits. Join the free ChowNow Marketplace to reach new customers without commissions. Want to go big? Put your restaurant in the spotlight with ChowNow Direct—a full suite of branded ordering and marketing tools, including your own app! For a limited time, Restaurant Unstoppable listeners save 30% on a ChowNow Direct annual plan. Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Open and flexible What is your biggest weakness? Time management What's one question you ask or thing you look for during an interview? Compassion What's a current challenge? How are you dealing with it? Choosing the right opportunity Share one code of conduct or behavior you teach your team. Compassion What is one uncommon standard of service you teach your staff? Learn one thing new about someone every day What's one book we must read to become a better person or restaurant owner? Kris Plachy's Female Entrepreneurs Podcast GET THIS BOOK FOR FREE AT AUDIBLE.COM What is something restaurateurs don't do well enough or often enough? Check in with their team What's one piece of technology you've adopted within your restaurant walls and how has it influence operations? Social Media - Peridot Consulting Name one service you've hired. Basecamp - Project Managing Database If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Build a community around you Take care of yourself Compassion Contact info: Rossoblu website Superfine Pizza website Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Dina Samson for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

885: Pedro Shanahan - How to Get the Most Out of Front Line Staff Positions

covid-19 ceo founders entrepreneur food startups found food delivery startup stories chris webb chownow

Play Episode Listen Later Apr 28, 2022 79:53

With excitement allow me to introduce to you today's guest, Spirit Guide, Growth Support Manager and career Barback at Pouring with Heart, Peter (a.k.a. Pedro) Shanahan. Pedro Shanahan had about 10 years of experience working in bars before joining the team at all Seven Grand Whiskey Bar in Downtown Los Angeles, a Pouring With Heart bar concept. Pedro joined the team as a barback, and even though he excelled and was offered a bartender position he chose to remain in his supportive role. However, he would take his support far beyond the expectation of a typical barback. Pedro took it upon himself to learn all he could about whisky, and he would take this knowledge and share it with his coworkers and patrons, earning him the title of "Spirit Guide". His passion for learning and sharing knowledge about spirits led to Seven Grand's "Whiskey Society" A community for whiskey enthusiasts in LA. This effort led to the formation of the Spirit Society Podcast. On top of this, Pedro spearheaded the Pouring with Heart's Wellness Program, where he encourages other team members to meet around their shared wellness interests. Today, Pedro's focus is on being the Growth Support Manager for Pouring With Heart, where he helps team members achieve their life and career goals through the framing of the Pouring With Heart organization. https://www.youtube.com/watch?v=LpFlGKgWWQM Today's feature affiliate: Bentobox. In need of a restaurant website? Click this link to find out why so many of my guests use Bentobox! Show notes… Calls to ACTION!!! Join Restaurant Unstoppable Network and get your first 30 days on me! Connect with my past guest and a community of superfans. Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "Persistence and energy overcomes all." In this episode with Pedro Shanahan we will discuss: Combating hate with love Failing forward Your culture and defining it The importance of tracking "giveaways" or "promotions" What is "heads up bartending"? Reading body language/alternative forms of communication Scaling culture Today's sponsor: This episode is brought to you by Plate IQ, your Accounts Payable Automation and Expense Management solution. PateIQ works with 20,000 restaurants across the country. Plate IQ uses OCR "Optical Character Recognition" and Deep Machine Learning to eliminate manual data entry from the AP process. Automate the full life cycle of your invoices from General Ledger coding to bill payment via PlateIQ's VendorPay network. With PlateIQ's VendorPay you can seamless flow from invoice upload to paying your bills. You can earn cashback on invoices from over 180,000 vendors. With Plate IQ Vender Pay, you can see what is due when. Schedule payment by check/ACH/or Plate IQ Card. Lastly, VendorPay is also FOR Vendors. Keeping your vendors happy will give you leverage in negotiating your terms. Vendors participating in Plate IQ's VendorPay network LOVE it because it shortens Day Sales Outstanding by 25% - AKA: Vendors get paid 25% faster. To learn more head to plateIQ.com/unstoppable to get at least 25% off implementation. Fluctuating food prices. Staffing challenges- Now more than ever you need to control costs to remain profitable. MarginEdge is a restaurant management software that lets you see your food and labor costs in real time. By automating your invoice processing and totally digitizing your back office, MarginEdge saves your team hours on paperwork and gives you instant insights to manage your prime costs. Try MarginEdge free for 30 days. No contract. No setup fee. Learn more at marginedge.com/unstoppable Over 20,000 restaurants trust ChowNow (chownow.com/unstoppable) for their online ordering. With ChowNow, you'll take control of your online presence, connect with more local diners, and keep your hard-earned profits. Join the free ChowNow Marketplace to reach new customers without commissions. Want to go big? Put your restaurant in the spotlight with ChowNow Direct—a full suite of branded ordering and marketing tools, including your own app! For a limited time, Restaurant Unstoppable listeners save 30% on a ChowNow Direct annual plan. Contact info: Email: pedro@pouringwithheart.com Instagram: @pouringwithheart Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Pedro Shanahan for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

14. Natalie Lew: Finding your niche in design and music

Creative Juicy

Play Episode Listen Later Apr 27, 2022 44:35

Natalie Lew is a product designer for a tech company by day and a dreampop musician living in Seattle by night. Before Natalie landed her current 9-5 as Senior Experience Designer at ChowNow, she was previously a Product Designer at Flatiron Health, an Interaction Designer at frog and 2017/2018 Adobe Creative Resident, where she focuses on the intersections of ethics, technology, and interaction design. On today's episode, Nat and I talk about her experience as an Adobe Creative Resident fresh out of school, what it means to do ethical design work, her advice for young designers and sustaining a career in design, and her most recent creative exploration as solo artist, Sea Lemon, and all that being a musician and putting yourself out there through a new medium entails. MORE NATALIE: Natalie's Instagram: instagram.com/itssealemon/ MORE CREATIVE JUICY: Michelle's Instagram: instagram.com/mich_wainwright/ Visit CreativeJuicyPodcast.com for show notes, transcripts and more. Say hello to Michelle: creativejuicypodcast@gmail.com

music design seattle finding your niche product designers flatiron health interaction designer chownow adobe creative resident

Chris Webb, ChowNow

Found

Play Episode Listen Later Apr 26, 2022 52:07

ChowNow started as a way for founder and CEO, Chris Webb and his friends to easily order from smaller local restaurants but 8 years later when COVID hit ChowNow became known as a restaurant-friendly alternative to some of the larger players in the space. They began ranking in the app store organically and getting a boost in users and customers. Chris talks with Darrell and Jordan about the” fast and steady” approach to building a lasting company and how to seize a moment when growth occurs.Take our listener survey and let us know a bit about yourself and what you think of FOUND.Connect with us:On TwitterOn InstagramVia email: found@techcrunch.comCall us and leave a voicemail at (510) 936-1618

881: Cedd Moses - What it means to "Pour With Heart"

Play Episode Listen Later Apr 14, 2022 81:20

With Excitement, allow me to introduce to you today's guest, Chief vision Officer at Pouring With Heart, Cedd Moses. Prior to starting Pouring With Heart, Moses was busy creating financial algorithms that made rich people richer. In addition, he opened Liquid Kitty which he sold to purchase the Golden Gopher, the first of Pouring With Heart's bars. Today, Pouring With Heart is a hospitality company that operates twenty-five bars, historic restaurants, and beer halls across Los Angeles, San Diego, Austin, and Denver. Moses and his team of pioneers garnered national recognition for their part in revitalizing downtown LA circa 2002. Today, you can find their bars growing across the country, with Moses also spearheading the For Each Other Fund, a charity that supports Pouring With Heart Bar Staff in Need. Check out episode 877 with Cedd Moses as mentioned in today's episode! Get Pouring With Heart: The Essential Magic Behind the Bartenders We Love by Cedd Moses Today's feature affiliate: Bentobox. In need of a restaurant website? Click this link to find out why so many of my guests use Bentobox! Show notes… Calls to ACTION!!! Join Restaurant Unstoppable Network and get your first 30 days on me! Connect with my past guest and a community of superfans. Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "The mission is to build 2030 careers by 2030." In this lecture with Cedd Moses we will discuss: What does it mean to "pour with heart" The importance of vulnerability Scripted service loses heart Promote based on values, not seniority What is the significance of a bar back OR a bartender What is the cultural and historical meaning of bars in the USA Today's sponsor: This episode is brought to you by Plate IQ, your Accounts Payable Automation and Expense Management solution. PateIQ works with 20,000 restaurants across the country. Plate IQ uses OCR "Optical Character Recognition" and Deep Machine Learning to eliminate manual data entry from the AP process. Automate the full life cycle of your invoices from General Ledger coding to bill payment via PlateIQ's VendorPay network. With PlateIQ's VendorPay you can seamless flow from invoice upload to paying your bills. You can earn cashback on invoices from over 180,000 vendors. With Plate IQ Vender Pay, you can see what is due when. Schedule payment by check/ACH/or Plate IQ Card. Lastly, VendorPay is also FOR Vendors. Keeping your vendors happy will give you leverage in negotiating your terms. Vendors participating in Plate IQ's VendorPay network LOVE it because it shortens Day Sales Outstanding by 25% - AKA: Vendors get paid 25% faster. To learn more head to plateIQ.com/unstoppable to get at least 25% off implementation. Through the combination of innovative bar and restaurant inventory management software and highly-skilled inventory management experts, Sculpture Hospitality uses drilled-in reporting functionalities to find opportunities in your inventory management processes where you can drive real profit growth. Are you interested in learning more about how you can use data to improve your restaurant or bar's profitability? Get in touch with Sculpture Hospitality today. Over 20,000 restaurants trust ChowNow (chownow.com/unstoppable) for their online ordering. With ChowNow, you'll take control of your online presence, connect with more local diners, and keep your hard-earned profits. Join the free ChowNow Marketplace to reach new customers without commissions. Want to go big? Put your restaurant in the spotlight with ChowNow Direct—a full suite of branded ordering and marketing tools, including your own app! For a limited time, Restaurant Unstoppable listeners save 30% on a ChowNow Direct annual plan. Contact info: Get Pouring With Heart by Cedd Moses right here Website: pouringwithheart.com Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Cedd Moses for joining me for another awesome episode. Until next time!

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878: Donald Moore Partner DOM Food Group

Play Episode Listen Later Apr 4, 2022 124:14

With excitement allow me to introduce to you today's guest Former Chief Culinary Officer and EVP Kitchen Operations at the Cheesecake Factory and Current Partner at DOM Food Group, Donald Moore. Donald found a passion for cooking and the kitchen early on in his life because of the parallels he found between teamwork in the kitchen and on the soccer field. After college, he worked in kitchens all around the country before joining the Cheese Cafe Factory in 2001 as a kitchen manager. He quickly rose through the ranks and by 2010 he was the Chief Culinary Officer for the entire organization. In 2020 Donald left the Cheesecake factory to form DOM Food Group. a Los Angeles-based venture studio that incubates, invests in, operates, and consults the leading scalable food businesses of the future. Check out The Checklist Manifesto: How To Get Things Right by Atul Gawande as highly recommended in today's episode by both Eric and Donald. Donald says this is the best book for multi-unit leadership: Multi-Unit Leadership: The 7 Stages of Building Profitable Stores Across Multiple Markets by Jim Sullivan Today's feature affiliate: Bentobox. In need of a restaurant website? Click this link to find out why so many of my guests use Bentobox! Show notes… Calls to ACTION!!! Join Restaurant Unstoppable Network and get your first 30 days on me! Connect with my past guest and a community of superfans. Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: What you do in the dark puts you in the light." In this episode with Donald Moore we will discuss: Early key mentors Go out, travel, get new experiences High standards What Donald Moore learned at Cheesecake Factory Working as a kitchen manager Importance of checklists Multi-unit leadership You have to demonstrate your values Specific recognition to staff is key Today's sponsor: This episode is brought to you by Plate IQ, your Accounts Payable Automation and Expense Management solution. PateIQ works with 20,000 restaurants across the country. Plate IQ uses OCR "Optical Character Recognition" and Deep Machine Learning to eliminate manual data entry from the AP process. Automate the full life cycle of your invoices from General Ledger coding to bill payment via PlateIQ's VendorPay network. With PlateIQ's VendorPay you can seamless flow from invoice upload to paying your bills. You can earn cashback on invoices from over 180,000 vendors. With Plate IQ Vender Pay, you can see what is due when. Schedule payment by check/ACH/or Plate IQ Card. Lastly, VendorPay is also FOR Vendors. Keeping your vendors happy will give you leverage in negotiating your terms. Vendors participating in Plate IQ's VendorPay network LOVE it because it shortens Day Sales Outstanding by 25% - AKA: Vendors get paid 25% faster. To learn more head to plateIQ.com/unstoppable to get at least 25% off implementation. Through the combination of innovative bar and restaurant inventory management software and highly-skilled inventory management experts, Sculpture Hospitality uses drilled-in reporting functionalities to find opportunities in your inventory management processes where you can drive real profit growth. Are you interested in learning more about how you can use data to improve your restaurant or bar's profitability? Get in touch with Sculpture Hospitality today. Over 20,000 restaurants trust ChowNow (chownow.com/unstoppable) for their online ordering. With ChowNow, you'll take control of your online presence, connect with more local diners, and keep your hard-earned profits. Join the free ChowNow Marketplace to reach new customers without commissions. Want to go big? Put your restaurant in the spotlight with ChowNow Direct—a full suite of branded ordering and marketing tools, including your own app! For a limited time, Restaurant Unstoppable listeners save 30% on a ChowNow Direct annual plan. Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Constantly hunting or talent What is your biggest weakness? Can't shut it off, mind is always racing What's one question you ask or thing you look for during an interview? Write the job description of what they want to do 100% of the time What's a current challenge? How are you dealing with it? Be hard on standards and easy on people Share one code of conduct or behavior you teach your team. Prioritization What is one uncommon standard of service you teach your staff? Let people swing at you? Hear people out What's one book we must read to become a better person or restaurant owner? The Four Disciplines of Execution (multiple authors) Hungry by Jeff Gordinier Shoe Dog by Phil Knight GET THIS BOOK FOR FREE AT AUDIBLE.COM What is something restaurateurs don't do well enough or often enough? Collaborate What's one piece of technology you've adopted within your restaurant walls and how has it influence operations? Hyphen for kitchen robotics Curb Mobility for efficient curbside pickups and delivery routing Acelerate helping mom and pop restaurants be more profitable Name one service you've hired. Have conversations with the people who are providing your business with services If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Hard on standards, soft on people Gratitude Tune in before you turn on Contact info: Email: donald@domfoodgroup.com Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Donald Moore for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

877: Cedd Moses Chief Vision Officer Pouring With Heart

Play Episode Listen Later Mar 31, 2022 131:02

With Excitement, allow me to introduce to you today's guest, Chief vision Officer at Pouring With Heart, Cedd Moses. Prior to starting Pouring With Heart, Moses was busy creating financial algorithms that made rich people richer. In addition, he opened Liquid Kitty which he sold to purchase the Golden Gopher, the first of Pouring With Heart's bars. Today, Pouring With Heart is a hospitality company that operates twenty-five bars, historic restaurants, and beer halls across Los Angeles, San Diego, Austin, and Denver. Moses and his team of pioneers garnered national recognition for their part in revitalizing downtown LA circa 2002. Today, you can find their bars growing across the country, with Moses also spearheading the For Each Other Fund, a charity that supports Pouring With heart bar Staff in Need. Grab Pouring With Heart: The Essential Magic Behind The Bartenders We Love by Cedd Moses and Erik Cardona! Today's feature affiliate: Bentobox. In need of a restaurant website? Click this link to find out why so many of my guests use Bentobox! Show notes… Calls to ACTION!!! Join Restaurant Unstoppable Network and get your first 30 days on me! Connect with my past guest and a community of superfans. Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "Take the high road." In this episode with Cedd Moses we will discuss: How to raise money Building trust Creating win-win-win situations What is a "bartender's bar"? Flipping a horrifyingly disgusting bar Building a restaurant or bar is the same as building up a community Opening ten bars in ten years Core values Today's sponsor: 7shifts is a modern labor management platform, designed by restaurateurs, for restaurateurs. Effectively labor management is more important than ever to ensure profitability and restaurant success. Trusted by over 400,000 restaurant professionals, 7shifts gives you the tools you need to streamline labor operations, communicate with your team, and retain your talent. Best of all 7shifts integrates with the POS and Payroll systems you already use and trust (like Toast!) turning labor into a competitive advantage for your business. Restaurant Unstoppable members get 3 months, absolutely free. Talk To The Manager – Nowadays, most guests don't want to call you on the phone or give you their feedback face-to-face. With TalkToTheManager, guests can avoid making a scene by sending you comments and questions anonymously by text message, allowing you to respond and handle issues in real-time. It's easy to set up and simple to use for both staff and visitors. No software integration. No downloads, and no apps to install. Over 20,000 restaurants trust ChowNow (chownow.com/unstoppable) for their online ordering. With ChowNow, you'll take control of your online presence, connect with more local diners, and keep your hard-earned profits. Join the free ChowNow Marketplace to reach new customers without commissions. Want to go big? Put your restaurant in the spotlight with ChowNow Direct—a full suite of branded ordering and marketing tools, including your own app! For a limited time, Restaurant Unstoppable listeners save 30% on a ChowNow Direct annual plan. Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Pouring with heart What is your biggest weakness? Using my brain too much over my heart What's one question you ask or thing you look for during an interview? Alignment of values ands character What's a current challenge? How are you dealing with it? Meeting our growth goals Share one code of conduct or behavior you teach your team. The beauty of being your self What is one uncommon standard of service you teach your staff? The heart is more important than the brain What's one book we must read to become a better person or restaurant owner? Pouring With Heart: The Essential Magic Behind The Bartenders We Love by Cedd Moses and Erik Cardona Atlas of the Heart by Brene Brown GET THIS BOOK FOR FREE AT AUDIBLE.COM What is something restaurateurs don't do well enough or often enough? Focus on investors instead of staff What's one piece of technology you've adopted within your restaurant walls and how has it influence operations? SmartTab POS Barmetrics Name one service you've hired. Construction If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Be of service to others Take the high road Fail forward Contact info: website: pouringwithheart.com Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Cedd Moses for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

874: Jay McSharry Founder/CEO of JGroup Hospitality

Play Episode Listen Later Mar 21, 2022 121:33

Jay McSharry, a local restaurateur, graduated from the University of New Hampshire in 1990. Nearly a decade after graduating, he returned to NH's Seacoast to fulfill his vision and opened Jumpin' Jay's Fish Café. Building on the restaurant's success, Jay went on to open numerous establishments in the region, including Jumpin' Jay's Fish Café, Moxy, Vida Cantina, The Franklin, Street, Luigi's West End Pizzeria, Ore Nell's Barbecue, The Railpenny Tavern, Dos Amigos, as well as other projects on the Seacoast. In 2020, Jay was named James Beard Award semi-finalist in the Outstanding Restaurateur category. Today, Jay's JGroup Hospitality is the umbrella under which the majority of his restaurants exist. Check out episode 820 with Stephani Robson on Business Planning as mentioned in today's episode! Today's feature affiliate: Bentobox. In need of a restaurant website? Click this link to find out why so many of my guests use Bentobox! Show notes… Calls to ACTION!!! Join Restaurant Unstoppable Network and get your first 30 days on me! Connect with my past guest and a community of superfans. Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: “You've already succeeded if you just try.” In this episode with Jay McSharry we will discuss: Difficulties with owning/operating a restaurant in the 1980s Similarities between theater and restaurants Seeking mentors What NOT to do The importance of including your staff in important decisions Creating a business plan Gathering investors/raising capital Starting small The benefits of a working owner Knowing when to scale How to name your restaurant wrong How to remove yourself from the business as the owner The importance of partnerships Knowing when to close a restaurant How to be both a restaurant and real estate owner What to look for in a chef-partner? Constant communication is key with partners You're only as good as last night's service Advice for landlords and tenants Unique difficulties with a pizza concept Today's sponsor: 7shifts is a modern labor management platform, designed by restaurateurs, for restaurateurs. Effectively labor management is more important than ever to ensure profitability and restaurant success. Trusted by over 400,000 restaurant professionals, 7shifts gives you the tools you need to streamline labor operations, communicate with your team, and retain your talent. Best of all 7shifts integrates with the POS and Payroll systems you already use and trust (like Toast!) turning labor into a competitive advantage for your business. Restaurant Unstoppable members get 3 months, absolutely free. Talk To The Manager – Nowadays, most guests don't want to call you on the phone or give you their feedback face-to-face. With TalkToTheManager, guests can avoid making a scene by sending you comments and questions anonymously by text message, allowing you to respond and handle issues in real-time. It's easy to set up and simple to use for both staff and visitors. No software integration. No downloads, and no apps to install. Over 20,000 restaurants trust ChowNow (chownow.com/unstoppable) for their online ordering. With ChowNow, you'll take control of your online presence, connect with more local diners, and keep your hard-earned profits. Join the free ChowNow Marketplace to reach new customers without commissions. Want to go big? Put your restaurant in the spotlight with ChowNow Direct—a full suite of branded ordering and marketing tools, including your own app! For a limited time, Restaurant Unstoppable listeners save 30% on a ChowNow Direct annual plan. Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? ADD What is your biggest weakness? Not knowing people's names What's one question you ask or thing you look for during an interview? Do you want to be here? What's a current challenge? How are you dealing with it? Staffing Share one code of conduct or behavior you teach your team. Treat everybody fairly What is one uncommon standard of service you teach your staff? Work as a team What's one book we must read to become a better person or restaurant owner? Zingerman's Leadership books GET THIS BOOK FOR FREE AT AUDIBLE.COM What is something restaurateurs don't do well enough or often enough? Compliment the staff What's one piece of technology you've adopted within your restaurant walls and how has it influence operations? Resy Name one service you've hired. Gaskets - Summit Supply If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Treat everybody fairly Appreciate every day If you see it, you own it Contact info: JGroup Hospitality website: jgrouphospitality.com Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Jay McSharry for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

873: New Hire Training Best Practices with Danielle Casilio and Josh Sharkey

Play Episode Listen Later Mar 17, 2022 87:19

With Excitement allow me to introduce to you today's guest, CEO and Founder of Meez, Josh Sharkey. Josh is joining us today because my guest mentors have been recommending Meez on the show, and because Meez has come up a few times in conversation within the network. Meez is a recipe tool for professional chefs and organizations. It's one part recipe tool, one part costing tool, and one part e-learning platform. With Excitement allow me to introduce to you today's guest, CEO and Founder of Yelli. Danielle Casilio. Danielle got her first restaurant job when she was 16 In 2018, she founded the Yelli app, an online training tool for restaurants. Today, she is both Founder and CEO of Yelli. Today's feature affiliate: Bentobox. In need of a restaurant website? Click this link to find out why so many of my guests use Bentobox! Show notes… Calls to ACTION!!! Join Restaurant Unstoppable Network and get your first 30 days on me! Connect with my past guest and a community of superfans. Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: Danielle: "Keep it simple." Josh: "Test, learn, repeat." Today's sponsor: 7shifts is a modern labor management platform, designed by restaurateurs, for restaurateurs. Effectively labor management is more important than ever to ensure profitability and restaurant success. Trusted by over 400,000 restaurant professionals, 7shifts gives you the tools you need to streamline labor operations, communicate with your team, and retain your talent. Best of all 7shifts integrates with the POS and Payroll systems you already use and trust (like Toast!) turning labor into a competitive advantage for your business. Restaurant Unstoppable members get 3 months, absolutely free. Talk To The Manager – Nowadays, most guests don't want to call you on the phone or give you their feedback face-to-face. With TalkToTheManager, guests can avoid making a scene by sending you comments and questions anonymously by text message, allowing you to respond and handle issues in real-time. It's easy to set up and simple to use for both staff and visitors. No software integration. No downloads, and no apps to install. Over 20,000 restaurants trust ChowNow (chownow.com/unstoppable) for their online ordering. With ChowNow, you'll take control of your online presence, connect with more local diners, and keep your hard-earned profits. Join the free ChowNow Marketplace to reach new customers without commissions. Want to go big? Put your restaurant in the spotlight with ChowNow Direct—a full suite of branded ordering and marketing tools, including your own app! For a limited time, Restaurant Unstoppable listeners save 30% on a ChowNow Direct annual plan. Contact info: Danielle (Yelli): Email: danielle@yelliapp.com Website: yelliapp.com Josh (Meez): Website: getmeez.com Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Danielle Casilio and Josh Sharkey for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

870: Chef Pierre Hilzim and Monica Davidson of Kajun Kettle Foods

Play Episode Listen Later Mar 7, 2022 142:20

Chef Pierre Hilzim, President of Kajun Kettle Foods, is a NOLA native who learned to cook at the tender age of ten from his father, the Executive Director of the Louisiana Restaurant Association. After spending several years running high-end restaurants in San Francisco and designing kitchens for award-winning chefs from Italy, Chef Pierre returned home in 1981 to found Kajun Kettle Foods. The chef named his signature dish, the Crawfish Monica, after his wife and partner, Monica Davidson, who joined Kajun Kettle shortly after its creation. She has a degree in linguistics from UC Berkeley and has lived in five countries; in addition to English, Monica speaks French, Spanish, and German. Her early career was as an executive with Macy's, California. Monica now manages Kajun Kettle's Personnel, Marketing and Public Relations Departments. Today's feature affiliate: Bentobox. In need of a restaurant website? Click this link to find out why so many of my guests use Bentobox! Show notes… Calls to ACTION!!! Join Restaurant Unstoppable Network and get your first 30 days on me! Connect with my past guest and a community of superfans. Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "If you don't love it, you will live it, so learn to fall in love with it." "Most people underestimate the power of great food." In this episode with Chef Pierre Hilzim and Monica Davidson we will discuss: The seasonal nature of retail and restaurants The benefits to being multilingual Squashing bribery and corruption in a restaurant What is a Research Chef? Food manufacturing and processing The power of networking Food science Going into business with family/spouses? Women business owners Trademarking a product or menu item Today's sponsor: 7shifts is a modern labor management platform, designed by restaurateurs, for restaurateurs. Effectively labor management is more important than ever to ensure profitability and restaurant success. Trusted by over 400,000 restaurant professionals, 7shifts gives you the tools you need to streamline labor operations, communicate with your team, and retain your talent. Best of all 7shifts integrates with the POS and Payroll systems you already use and trust (like Toast!) turning labor into a competitive advantage for your business. Restaurant Unstoppable members get 3 months, absolutely free. Talk To The Manager – Nowadays, most guests don't want to call you on the phone or give you their feedback face-to-face. With TalkToTheManager, guests can avoid making a scene by sending you comments and questions anonymously by text message, allowing you to respond and handle issues in real-time. It's easy to set up and simple to use for both staff and visitors. No software integration. No downloads, and no apps to install. Over 20,000 restaurants trust ChowNow (chownow.com/unstoppable) for their online ordering. With ChowNow, you'll take control of your online presence, connect with more local diners, and keep your hard-earned profits. Join the free ChowNow Marketplace to reach new customers without commissions. Want to go big? Put your restaurant in the spotlight with ChowNow Direct—a full suite of branded ordering and marketing tools, including your own app! For a limited time, Restaurant Unstoppable listeners save 30% on a ChowNow Direct annual plan. Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Pierre: Passion Monica: Passion What is your biggest weakness? Pierre: Get tired Monica: Passion What's one question you ask or thing you look for during an interview? Pierre: Passion Monica: Integrity What's a current challenge? How are you dealing with it? Pierre: Keeping everything focused Monica: COVID Share one code of conduct or behavior you teach your team. Pierre: Respect Monica: Caring about the customer What is one uncommon standard of service you teach your staff? Pierre: Do all that's possible Monica: Learn as much as you can about your customer What's one book we must read to become a better person or restaurant owner? Setting The Table by Danny Meyer GET THIS BOOK FOR FREE AT AUDIBLE.COM What is something restaurateurs don't do well enough or often enough? Pierre: Recognize their employees Monica: Recognize how important the guest is If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Pierre: Passion, love, stick to it Monica: Don't forget the people that helped you get to where you are, give back to your community, appreciate the wonder and fun and power of food Contact info: Website: kajunkettle.com Email for Pierre: philzim@kajunkettle.com Email for Monica: mdavidson@kajunkettle.com Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Chef Pierre Hilzim and Monica Davidson for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

869: Doug York Owner of 7North Coffee Company

Play Episode Listen Later Mar 3, 2022 103:49

Doug York is an Exeter, NH native. He left for college in New York City at the end of the last century and found music instead. Doug and his friend created the hip hop group Granite State which performed and released 3 albums until about 2016 when they disbanded. After working for the school system in Exeter, Doug decided mid-pandemic to open a coffee shop called 7North Coffee Company. Eric and Jared produced a nonfiction miniseries podcast about Doug's journey to open the coffee shop. It has now been open for 1.5 years and the business has changed and grown since we conducted our final interview with Doug for the project back in April of 2021. For this episode, Eric and Jared sit down with Doug to reflect on 7North Coffee Company and the 7North podcast. With excitement allow me to introduce to you today's guest, Philip Moseley. Growing up, this New Orleans native could be found in one of two places - in his kitchen learning family recipes from his mother or out in the yard mastering the grill with his father. In 2012, he partnered with Ronnie, his best friend, to create Blue Oak BBQ. Today, Phil's days mirror his childhood; he can be found dreaming up new dishes and manning the grill alongside the team. Today's feature affiliate: Bentobox. In need of a restaurant website? Click this link to find out why so many of my guests use Bentobox! Show notes… Calls to ACTION!!! Join Restaurant Unstoppable Network and get your first 30 days on me! Connect with my past guest and a community of superfans. Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "Ignore the short-term noise because if you invest in the long-term, you'll see it through." "Fail fast, fail often." In this episode with Doug York we will discuss: What has changed within the 7North business since the podcast ended? How has the 7North Podcast affected Doug's business? Today's sponsor: 7shifts is a modern labor management platform, designed by restaurateurs, for restaurateurs. Effectively labor management is more important than ever to ensure profitability and restaurant success. Trusted by over 400,000 restaurant professionals, 7shifts gives you the tools you need to streamline labor operations, communicate with your team, and retain your talent. Best of all 7shifts integrates with the POS and Payroll systems you already use and trust (like Toast!) turning labor into a competitive advantage for your business. Restaurant Unstoppable members get 3 months, absolutely free. Talk To The Manager – Nowadays, most guests don't want to call you on the phone or give you their feedback face-to-face. With TalkToTheManager, guests can avoid making a scene by sending you comments and questions anonymously by text message, allowing you to respond and handle issues in real-time. It's easy to set up and simple to use for both staff and visitors. No software integration. No downloads, and no apps to install. Over 20,000 restaurants trust ChowNow (chownow.com/unstoppable) for their online ordering. With ChowNow, you'll take control of your online presence, connect with more local diners, and keep your hard-earned profits. Join the free ChowNow Marketplace to reach new customers without commissions. Want to go big? Put your restaurant in the spotlight with ChowNow Direct—a full suite of branded ordering and marketing tools, including your own app! For a limited time, Restaurant Unstoppable listeners save 30% on a ChowNow Direct annual plan. Contact info: 7North on Instagram: @7northcoffee 7North website: 7northcoffee.com Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Doug York for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

866: Philip Moseley Co-founder of Blue Oak BBQ

Play Episode Listen Later Feb 21, 2022 118:08

With excitement allow me to introduce to you today's guest, Philip Moseley. Growing up, this New Orleans native could be found in one of two places - in his kitchen learning family recipes from his mother or out in the yard mastering the grill with his father. In 2012, he partnered with Ronnie, his best friend, to create Blue Oak BBQ. Today, Phil's days mirror his childhood; he can be found dreaming up new dishes and manning the grill alongside the team. Today's feature affiliate: Bentobox. In need of a restaurant website? Click this link to find out why so many of my guests use Bentobox! Show notes… Calls to ACTION!!! Join Restaurant Unstoppable Network and get your first 30 days on me! Connect with my past guest and a community of superfans. Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "Whether you can or cannot, it's up to you." In this episode with Philip Moseley we will discuss: Knowing you want to open a restaurant in 5th grade Partnering with your best friend Visioning and goal setting The significance ofd the name Blue Oak Pop ups and proof of concept Open book management Misconduct in the industry Today's sponsor: 7shifts is a modern labor management platform, designed by restaurateurs, for restaurateurs. Effectively labor management is more important than ever to ensure profitability and restaurant success. Trusted by over 400,000 restaurant professionals, 7shifts gives you the tools you need to streamline labor operations, communicate with your team, and retain your talent. Best of all 7shifts integrates with the POS and Payroll systems you already use and trust (like Toast!) turning labor into a competitive advantage for your business. Restaurant Unstoppable members get 3 months, absolutely free. Talk To The Manager – Nowadays, most guests don't want to call you on the phone or give you their feedback face-to-face. With TalkToTheManager, guests can avoid making a scene by sending you comments and questions anonymously by text message, allowing you to respond and handle issues in real-time. It's easy to set up and simple to use for both staff and visitors. No software integration. No downloads, and no apps to install. Over 20,000 restaurants trust ChowNow (chownow.com/unstoppable) for their online ordering. With ChowNow, you'll take control of your online presence, connect with more local diners, and keep your hard-earned profits. Join the free ChowNow Marketplace to reach new customers without commissions. Want to go big? Put your restaurant in the spotlight with ChowNow Direct—a full suite of branded ordering and marketing tools, including your own app! For a limited time, Restaurant Unstoppable listeners save 30% on a ChowNow Direct annual plan. Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Reaching out to people and always adapting What is your biggest weakness? Juggling too much at once What's one question you ask or thing you look for during an interview? Let the conversation go where it goes What's a current challenge? How are you dealing with it? Making the right decisions for the team Share one code of conduct or behavior you teach your team. Respect What is one uncommon standard of service you teach your staff? The customer is. not always right but you should always be smiling What's one book we must read to become a better person or restaurant owner? Can't Hurt Me: Master Your Mind and Defy the Odds by David Goggins GET THIS BOOK FOR FREE AT AUDIBLE.COM What is something restaurateurs don't do well enough or often enough? Communicate What's one piece of technology you've adopted within your restaurant walls and how has it influence operations? Accounting - Tim Baudier at DTS Name one service you've hired. Slack If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Work hard Respect others Be yourself Contact info: Website: blueoakbbq.com Instagram: @blueoakbbq Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Philip Moseley for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

862: Peter Nguyen Chef/Owner of Banh Mi Boys

Play Episode Listen Later Feb 7, 2022 104:05

With excitement allow me to introduce to you today's guest, Owner of Banh Mi Boys, Peter Nguyen. New Orleans had been embracing Vietnamese food for some time before 2015 when Peter Nguyen opened Bahn Mi Boys, but when it was Peter's turn, he wanted to do something different, that was when he decided to own the Banh Mi niche. Prior to opening Banh Mi Boy, Peter had ZERO restaurant experience. Six years after opening, Peter has opened his second location in the New Orleans Uptown area and has begun the process of franchising. Today's feature affiliate: Bentobox. In need of a restaurant website? Click this link to find out why so many of my guests use Bentobox! Show notes… Calls to ACTION!!! Join Restaurant Unstoppable Network and get your first 30 days on me! Connect with my past guest and a community of superfans. Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "If you're tired of starting over, stop giving up." In this episode with Peter Nguyen we will discuss: Franchising Corner the market Labor Positive reinforcement Visual branding Why Banh Mi Boys uses Clover Today's sponsor: 7shifts is a modern labor management platform, designed by restaurateurs, for restaurateurs. Effectively labor management is more important than ever to ensure profitability and restaurant success. Trusted by over 400,000 restaurant professionals, 7shifts gives you the tools you need to streamline labor operations, communicate with your team, and retain your talent. Best of all 7shifts integrates with the POS and Payroll systems you already use and trust (like Toast!) turning labor into a competitive advantage for your business. Restaurant Unstoppable members get 3 months, absolutely free. Talk To The Manager – Nowadays, most guests don't want to call you on the phone or give you their feedback face-to-face. With TalkToTheManager, guests can avoid making a scene by sending you comments and questions anonymously by text message, allowing you to respond and handle issues in real-time. It's easy to set up and simple to use for both staff and visitors. No software integration. No downloads, and no apps to install. Over 20,000 restaurants trust ChowNow (chownow.com/unstoppable) for their online ordering. With ChowNow, you'll take control of your online presence, connect with more local diners, and keep your hard-earned profits. Join the free ChowNow Marketplace to reach new customers without commissions. Want to go big? Put your restaurant in the spotlight with ChowNow Direct—a full suite of branded ordering and marketing tools, including your own app! For a limited time, Restaurant Unstoppable listeners save 30% on a ChowNow Direct annual plan. Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Creativity What is your biggest weakness? OCD What's one question you ask or thing you look for during an interview? Read body language What's a current challenge? How are you dealing with it? Franchising, manageability Share one code of conduct or behavior you teach your team. Treat people with respect What is one uncommon standard of service you teach your staff? Go above and beyond always What's one book we must read to become a better person or restaurant owner? Radical Candor by Kim Scott GET THIS BOOK FOR FREE AT AUDIBLE.COM What is something restaurateurs don't do well enough or often enough? Work a shift, check on staff What's one piece of technology you've adopted within your restaurant walls and how has it influence operations? Homebase Name one service you've hired. Golden Bakery If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Stay passionate Always give off good energy Care about other people more Contact info: Instagram: @banh.mi.boys Website: bmbsandwiches.com Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Peter Nguyen for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

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861: David Helbraun Founding Partner and Chairman at Helbraun Levey

Play Episode Listen Later Feb 3, 2022 64:30

David Helbraun is the Founding Partner and Chairman of Helbraun Levey. Prior to founding the firm in 2005, David opened and owned Pyramid Coffee Company, a multi-unit coffee bar/cafe company based in Manhattan. He is a lifelong entrepreneur who has been running successful businesses in New York City for years. David recently served as the Chair of the Hospitality Law Committee of the NYC Bar Association, an industry group comprised of over 40 of New York City's top hospitality attorneys who regularly comment on the laws and regulations affecting the industry. He is also a board member of ROAR and has proudly served as a founding board member of Drive Change, a non-profit organization that trains formerly incarcerated young people in hospitality as a way to reintegrate them to the workforce. David is an avid Deadhead and jazz listener and also a hopeless Mets fan. He is admitted to practice in New York. Show notes… Calls to ACTION!!! Join Restaurant Unstoppable Network and get your first 30 days on me! Connect with my past guest and a community of superfans. Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "Success is 10% inspiration and 90% perspiration." In this workshop with David Helbraun we will discuss: Finding the proper space for your concept (white box vs key money) Finding the right Broker Once you find a space, what do you need to discuss with the landlord Rent escalation/abatement Personal guarantees Term sheets Exit strategy Today's sponsor: 7shifts is a modern labor management platform, designed by restaurateurs, for restaurateurs. Effectively labor management is more important than ever to ensure profitability and restaurant success. Trusted by over 400,000 restaurant professionals, 7shifts gives you the tools you need to streamline labor operations, communicate with your team, and retain your talent. Best of all 7shifts integrates with the POS and Payroll systems you already use and trust (like Toast!) turning labor into a competitive advantage for your business. Restaurant Unstoppable members get 3 months, absolutely free. Talk To The Manager – Nowadays, most guests don't want to call you on the phone or give you their feedback face-to-face. With TalkToTheManager, guests can avoid making a scene by sending you comments and questions anonymously by text message, allowing you to respond and handle issues in real-time. It's easy to set up and simple to use for both staff and visitors. No software integration. No downloads, and no apps to install. Over 20,000 restaurants trust ChowNow (chownow.com/unstoppable) for their online ordering. With ChowNow, you'll take control of your online presence, connect with more local diners, and keep your hard-earned profits. Join the free ChowNow Marketplace to reach new customers without commissions. Want to go big? Put your restaurant in the spotlight with ChowNow Direct—a full suite of branded ordering and marketing tools, including your own app! For a limited time, Restaurant Unstoppable listeners save 30% on a ChowNow Direct annual plan. Contact info: Email: david@hebraunlevey.com Website: helbraunlevey.com Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to David Helbraun for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

860: Kevin Cornish owner of KC's Rib Shack

Play Episode Listen Later Jan 31, 2022 135:18

Kevin Cornish opened the original KC's Rib Shack in 1998. Prior to that he owned a printing company in Manchester, NH, as well as a rock club in Miami. The rock club lasted about 5 years from late 80's to mid-90's when he returned to Manchester. After barbecue-ing with friends he decided to open up his own restaurant. The first location was in Litchfield, NH and had only a handful of tables. The concept soon moved to the much bigger city of Manchester. Now, KC's Rib Shack is a staple in Manchester with over 300 seats. Show notes… Calls to ACTION!!! Join Restaurant Unstoppable Network and get your first 30 days on me! Connect with my past guest and a community of superfans. Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "We are in the hospitality industry first and foremost." In this workshop with Kevin Cornish we will discuss: Staff longevity BBQ mail order Operating a music venue and bar Being busy but not making money Proof of concept Pop ups When investors pull out Where passion gets you when money fails Opening a restaurant in the 90s with 4,000 dollars Guerilla marketing Email marketing Facebook marketing Yelp Mug clubs RestaurantOwner dot com Labor Today's sponsor: 7shifts is a modern labor management platform, designed by restaurateurs, for restaurateurs. Effectively labor management is more important than ever to ensure profitability and restaurant success. Trusted by over 400,000 restaurant professionals, 7shifts gives you the tools you need to streamline labor operations, communicate with your team, and retain your talent. Best of all 7shifts integrates with the POS and Payroll systems you already use and trust (like Toast!) turning labor into a competitive advantage for your business. Restaurant Unstoppable members get 3 months, absolutely free. Talk To The Manager – Nowadays, most guests don't want to call you on the phone or give you their feedback face-to-face. With TalkToTheManager, guests can avoid making a scene by sending you comments and questions anonymously by text message, allowing you to respond and handle issues in real-time. It's easy to set up and simple to use for both staff and visitors. No software integration. No downloads, and no apps to install. Over 20,000 restaurants trust ChowNow (chownow.com/unstoppable) for their online ordering. With ChowNow, you'll take control of your online presence, connect with more local diners, and keep your hard-earned profits. Join the free ChowNow Marketplace to reach new customers without commissions. Want to go big? Put your restaurant in the spotlight with ChowNow Direct—a full suite of branded ordering and marketing tools, including your own app! For a limited time, Restaurant Unstoppable listeners save 30% on a ChowNow Direct annual plan. Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Hospitality What is your biggest weakness? Push-over What's one question you ask or thing you look for during an interview? Longevity, loyalty What's a current challenge? How are you dealing with it? Labor and food cost Share one code of conduct or behavior you teach your team. Make people feel welcome What is one uncommon standard of service you teach your staff? Always smile What's one book we must read to become a better person or restaurant owner? Setting the Table by Danny Meyer GET THIS BOOK FOR FREE AT AUDIBLE.COM What's one piece of technology you've adopted within your restaurant walls and how has it influence operations? BentoBox Name one service you've hired. KDS with Toast POS If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Don't open a restaurant Charge what you need to charge Expect restaurant ownership to be hard Contact info: Website: ribshack.net Email: kcsribshack@gmail.com Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Kevin Cornish for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

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858: Carol Lawrence Owner and President of Red Arrow Diner

director career sr kickstart revops revenue operations tom hunt chownow

Play Episode Listen Later Jan 24, 2022 146:53

With excitement allow me to introduce to you today's guest, Carol Lawrence. Carol has over 30 years of experience managing and marketing various restaurants, including her own. She started at the age of 12 peeling potatoes. From there she worked her way up to the dishwasher, line cook, at Belmont Hall before making her way to the Weathervane Restaurant where she waitresses for two weeks before being offered the Dining Room Manager position. Carol bought her first restaurant in September 1987 when she was just 23 years old. Since this time, she has earned national exposure for the Red Arrow Diner through print, television, and radio media as well as expanded the brand to three locations across New Hampshire. Check out episode 827 with Bobby Marcotte as mentioned in today's episode. Check out Goldbelly as mentioned in today's episode! Show notes… Calls to ACTION!!! Join Restaurant Unstoppable Network and get your first 30 days on me! Connect with my past guest and a community of superfans. Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "Have a diner day." "Did I make it better today?" In this workshop with Carol Lawrence we will discuss: Being a first time restaurant owner Diner culture and history Hiring young people in this industry Trust and track Mentors Negotiating ownership terms Meals tax Operating a 24/7 restaurant Marketing Scaling Closing a restaurant Today's sponsor: 7shifts is a modern labor management platform, designed by restaurateurs, for restaurateurs. Effectively labor management is more important than ever to ensure profitability and restaurant success. Trusted by over 400,000 restaurant professionals, 7shifts gives you the tools you need to streamline labor operations, communicate with your team, and retain your talent. Best of all 7shifts integrates with the POS and Payroll systems you already use and trust (like Toast!) turning labor into a competitive advantage for your business. Restaurant Unstoppable members get 3 months, absolutely free. Talk To The Manager – Nowadays, most guests don't want to call you on the phone or give you their feedback face-to-face. With TalkToTheManager, guests can avoid making a scene by sending you comments and questions anonymously by text message, allowing you to respond and handle issues in real-time. It's easy to set up and simple to use for both staff and visitors. No software integration. No downloads, and no apps to install. Over 20,000 restaurants trust ChowNow (chownow.com/unstoppable) for their online ordering. With ChowNow, you'll take control of your online presence, connect with more local diners, and keep your hard-earned profits. Join the free ChowNow Marketplace to reach new customers without commissions. Want to go big? Put your restaurant in the spotlight with ChowNow Direct—a full suite of branded ordering and marketing tools, including your own app! For a limited time, Restaurant Unstoppable listeners save 30% on a ChowNow Direct annual plan. Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Being present and listening with open ears What is your biggest weakness? Learning the numbers What's one question you ask or thing you look for during an interview? What are your strengths and weakness? What's a current challenge? How are you dealing with it? COVID, menuing, price changing, and staff Share one code of conduct or behavior you teach your team. Open and honest and communication, love your job What is one uncommon standard of service you teach your staff? Ringing the virgin bell (making your guests feels special through events) What's one book we must read to become a better person or restaurant owner? Grinding It Out: The Making of McDonald's by Ray Kroc and Robert Anderson In-N-Out Burger: A Behind-the-Counter Look at the Fast-Food Chain That Breaks All the Rules by Stacy Perman GET THIS BOOK FOR FREE AT AUDIBLE.COM Name one service you've hired. Payroll - Trivantus If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Keep your history (record so you can remember) Listen to your gut Be open to feedback Contact info: Red Arrow Diner website Thanks for listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Carol Lawrence for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!

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How to Kick-Start Your RevOps Career with Cyndi Dozal, Expert in Revenue Operations

Sales Ops Demystified

Play Episode Listen Later Nov 18, 2021 19:14

In this episode of Sales Ops Demystified, Tom Hunt is joined by Cyndi Dozal, Sr. Director of Revenue Operations at ChowNow. They discuss the need for financial exposure early on in your sales/rev ops career, creating a strategic sales and customer service workflow for high-ticket leads, and how Cyndi's Rev Ops team works across functions to support them as they pivot in the post-pandemic world.

Handel on CA's Extra Sick Leave for COVID, Steve Gregory Live on Scene and New York Assisting Its Delivery Workers

Handel 45-Minute Morning Show

Play Episode Listen Later Sep 24, 2021 44:49

Bill Handel on California's extra sick leave for COVID-19 going away, and it could be too soon. KFI Reporter Steve Gregory joins the show to talk about the arrest of a man and his father in connection with 3 cold case murders - Steve was live on-scene during the arrests. And New York has passed sweeping bills to improve the conditions of its delivery workers.

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20VC: Optimising Investment Decision-Making in Compressed Fundraising Timelines & A Deep Dive on Portfolio Construction, Price Sensitivity and The Importance of Ownership with Mark Mullen, Co-Founder @ Bonfire Ventures

The Twenty Minute VC: Venture Capital | Startup Funding | The Pitch

Play Episode Listen Later Jun 24, 2021 41:27

Mark Mullen is the Co-Founder of Bonfire Ventures, one of LA's leading early-stage funds, now on their 3rd Fund with $101M in the latest. In the past, Mark has invested in the likes of Trade Desk, Scopely, GOAT, ChowNow, Niantic and Pendo to name a few. Prior to co-founding Bonfire, Mark was a solo GP with Double M and then through Mull Capital, Mark is also an LP in other funds investing in 15 including the likes of Upfront, Freestyle, Backstage and Crosscut to name a few. In Today's Episode with Mark Mullen You Will Learn: 1.) How Mark made his way into the world of venture, came to found Double M and why he decided he wanted to co-found Bonfire and be in a partnership, not a solo GP model? 2.) Portfolio Construction: With the new fund, how did Mark think about the right portfolio construction? What is the right level of diversification? How many lines should be in the portfolio? How important is ownership today? Is it possible to build ownership in your best companies over time? How does Mark think about proactive reserve allocation today? 3.) Investment Decision-Making: How does Mark think about the right investment decision-making structure with Bonfire today? How can one retain speed but also increase the number of decision-makers? How does Mark feel about the compression of fundraising timelines today? What advice does Mark give to founders when selecting their cap table? 4.) Boards and Time: How does Mark evaluate his own style of board membership? How has it changed over time? What do the best do on boards that makes them so great? How does Mark think about time allocation across the portfolio? Should you only spend time with winners? What have been some of his biggest lessons from this? Item's Mentioned In Today's Episode with Mark Mullen Mark's Favourite Book: Undaunted Courage Mark's Most Recent Investment: Topia As always you can follow Harry and The Twenty Minute VC on Twitter here!

Ep. 30 Bharath Chinamanthur, CTO, Shares Why He is Drawn to Companies with a Clear Mission - with Bharath Chinamanthur, ChowNow

Disruption Talks by Netguru

Play Episode Listen Later Jun 22, 2021 42:20

Online food ordering has been a lifeline for many struggling during the pandemic. In 2020 alone, Uber Eats generated $4.8 billion in revenue (https://www.businessofapps.com/data/uber-eats-statistics/), a 152% increase year-on-year.With demand increasing, this is a double-edged sword for restaurants. Many were forced to offer takeout services, but the costs of this can be eye-watering when using platforms like Uber Eats, DoorDash, or JustEat.In this episode of Disruption Talks, Bharath Chinamanthur, CTO at ChowNow, discusses the importance of leveling the playing field for smaller restaurants and how ChowNow helps to do this. He shares his backstory and secrets for success, and why he is drawn to companies with a clear mission. Hosted by Filip Sobiecki.

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La competencia es Vida - Mejoramos nuestros servicios y ganan nuestros clientes.

Emprende2

Play Episode Listen Later Jun 18, 2021 7:14

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How Upfront VC Mark Suster Hires (Recruit Rockstars 398)

Strong Suit Podcast

Play Episode Listen Later May 14, 2021 35:59

You may not know Mark Suster, Managing Partner at LA-based Upfront venture capital firm. But you know the companies in which he’s invested (…early!) They include Bevy, thredUP, Bird, ChowNow, GOAT, and MakeSpace. VC’s come & go. Mark came & stayed. And he has the track record to prove it. Prior to co-founding Upfront in 2007, Mark was Founder & CEO of 2 successful enterprise software companies, the most recent of which was acquired by Salesforce.com where he became VP Products. In this 20-minute conversation, Mark reveals how a top VC thinks about hiring, and how he ensures that each portfolio company puts a Rockstar in every seat.

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Don’t Eat Your Customer’s Lunch

Firewall

Play Episode Listen Later Apr 8, 2021 27:48

Restaurant delivery exploded during the pandemic, but the dominant brands make nobody happy. Chris Webb, Co-Founder and CEO of ChowNow, talks to Bradley about his alternative model and how it’s poised to flourish post-pandemic. Plus, Chris offers his take on the best food cities in America. Most underrated? Kansas City. "It goes way beyond barbecue," he says.

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#57: "Don't Take No For an Answer: Getting the Tech Job You Want" with Stevin Chacko of ChowNow | Educative Sessions

Educative Sessions

Play Episode Listen Later Apr 4, 2021 17:33

Stevin Chacko is a first generation immigrant hustled his way through college and pivoted his career several times, finally into data and analytics engineering. In a world of specialization, he talks about his path into different fields and how being a bit of a generalist with a lot of persistence can bring real value to your career. Watch the YouTube HERE: https://youtu.be/d1f1UyvoM7o ABOUT OUR GUEST Stevin Chacko is a Senior Data Analytics Engineer with ChowNow with an entrepreneurial sprit who loves to learn by doing. He is passionate about data and analytics, constantly learning and building products for businesses. Don't forget to subscribe to Educative Sessions on YouTube! ►► https://bit.ly/39sIrUN ABOUT EDUCATIVE Educative (educative.io) provides interactive and adaptive courses for software developers. Whether it’s beginning to learn to code, grokking the next interview, or brushing up on frontend coding, data science, or cybersecurity, Educative is changing how developers continue their education. Stay relevant through our pre-configured learning environments that adapt to match a developer’s skill level. Educative provides the best author platform for instructors to create interactive and adaptive content in only a few clicks. More Videos from Educative Sessions: https://www.youtube.com/channel/UCT_8FqzTIr2Q1BOtvX_DPPw/ Episode 57: "Don't Take No For an Answer: Getting the Tech Job You Want" with Stevin Chacko of ChowNow | Educative Sessions

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ChowNow’s Software Empowers Restaurants To Digitize Their Businesses

Office Hours with Spencer Rascoff

Play Episode Listen Later Mar 25, 2021 28:03

Chris Webb rejected attending college in favor of diving into a finance career at eighteen years old. Now, he’s the CEO and co-founder of ChowNow, an app and online ordering system for restaurants that doesn't charge the onerous fees required of other delivery services. Hear Chris share how his education steeped in Wall Street and his mother’s surprise restaurant investment came together to ultimately inspire ChowNow.

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Upgrade Your Online Ordering | Season 2, Vol. 10: ChowNow

Hospitality Hangout

Play Episode Listen Later Feb 9, 2021 42:28

In the latest episode of the Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” sit down with Chris Webb, the chief executive officer and co-founder of ChowNow, to explore how restaurants today are enhancing and elevating their online ordering system.This syndicated content is brought to you by Branded Strategic Hospitality.

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Upgrade Your Online Ordering | Season 2, Vol. 10: ChowNow

Hospitality Hangout

Play Episode Listen Later Feb 9, 2021 42:32

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Meal Delivery App Fees Are Killing Restaurants with ChowNow CEO Chris Webb

Fork in the Road

Play Episode Listen Later Feb 6, 2021 46:08

There’s been a lot of talk about meal delivery apps like Uber Eats and Postmates gauging small restaurants with fees. Some of them even have slick Super Bowl ad campaigns that pretend to support local businesses, and meanwhile they're charging more than 30% fees to the already-struggling industry, as well as withholding customer data from the restaurants. ChowNow is an LA-based meal delivery app that offers a solution to the struggling industry. Its services are not on based on a percent of sales, but rather a flat monthly fee, and the company shares user data from its platform with the restaurants so that their customers remain, well, their customers if they decide to de-platform, rather than being shuffled over to the next restaurant willing to pay the fees on their app. We sit down with ChowNow CEO Chris Webb about how and why he started this business, his proposed solutions to the inequity within the delivery sphere, and where they see the platform going in the years to come. Be sure to give us a follow over on Instagram @kristasimmons @forkintheroadmedia for more updates.

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Student Loan Debt Forgiveness, Stimulus Checks, Where Do Delivery Service Commissions Go, LA vs NYC with Frank Chiang

Progressive Opinions of Color (POC Podcast) - Politics and Economics with Underrepresented Voices

Play Episode Listen Later Jan 21, 2021 43:34

On Frank Chiang's second episode with POC Podcast, Frank and Nancy discuss Frank's "conservative" views. They're not actually conservative, so please give a listen to the entire conversation. Frank proposes that cancelling student loan debt and giving a $2,000 stimulus check are not enough to solve the actual problems at hand. We discuss student loan debt forgiveness, stimulus checks, where delivery service commissions actually go and how to give the most back when ordering online, and LA vs NYC. Nancy: WebsiteContact Progressive Opinions of Color at: Instagram TwitterEmail: opinionspoc@gmail.comWelcome to Progressive Opinions of Color (POC Podcast), a podcast where progressive people of color talk about everything. Progressive Opinions of Color began in August 2020 as a platform to create space for more POC voices in conversations about politics and economics. We've covered the 2020 presidential election, the state of the economy during COVID-19, Kamala Harris, the coronavirus pandemic, the state of the economy, and other pressing topics in politics, economics, and culture, all through perspectives inclusive of the lived experiences of people of color. Whether you're new to politics or already a huge politics nerd, we hope this podcast inspires community and conversation among us. Join us in reimagining politics and economics with underrepresented voices.I am Nancy Wu, your host. I’m also an Asian American woman, an economist, and a huge politics and policy nerd. I triple majored in Economics, Government (Political Science) and Gender Studies at Dartmouth and have a Master’s in Development Economics from Oxford. I work as an Economist full time and have previously worked in economic policy at the White House (under Obama, of course) and progressive think tanks.

Episode 207: Give Me One Good Raisin

In The Weeds with Ben Randall

Play Episode Listen Later Nov 23, 2020 124:05

You guys, it's almost Thanksgiving! Tonight we're talking pie (again), ChowNow and (for some reason), raisins. Do you have a family favorite Thanksgiving dish that NOBODY else eats? Tell us about it! Find us @soberchefben on Twitter, ChefBenRandall on Instagram, or email us at inthweeedswbr@gmail.com!

thanksgiving raisin chownow

EP244 - Upfront Ventures Greg Bettinelli

The Jason & Scot Show - E-Commerce And Retail News

Play Episode Listen Later Nov 6, 2020 61:05

EP244 - Upfront Ventures Greg Bettinelli Greg Bettinelli (@gregbettinelli) is a partner at Upfront Ventures. Greg was previously the CMO for LA-based HauteLook, a leading online flash-sale retailer (acquired by Nordstrom). Upfronts portfolio includes ThredUp, Parachute Home, Adore Me, Skylar, Verishop Goat, Happy Returns, Invia Robotics, ChowNow, Verishop and in transportation Fair, Bird, and SureSale. We discuss DNVBs, Marketplaces, Shipageddon, and much more. Don’t forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 244 of the Jason & Scot show was recorded live on Thursday, October 28th 2020. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of GetSpiffy and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. Transcript Jason: [0:24] Welcome to the Jason and Scott show this is episode 244 being recorded on Wednesday October 28th 2020 I’m your host Jason retailgeek Goldberg and as usual I’m here with your co-host Scot Wingo. Scot: [0:40] Hey Jason and welcome back Jason Scott showed listeners we are recording this days before Halloween, and also the release of the next season 2 of the Mandalorian so unfortunately on the podcast you can’t see it but Jason is wearing full Mandalorian gear for this episode so that’s exciting. And since since it’s coming up on Halloween and we’re heading into the busy holiday season. And before we get into that chaos we thought it would be good to go up to 30,000 feet for a little bit and look around and have someone here on the show help us think about some of the bigger trends, around digital and e-commerce from the West Coast so we’re really excited to have on the show Greg bettinelli he is partner at upfront Ventures, upfront portfolio includes this is just a small sampling, some Brands I think you’ll recognize such as thredup parachute home Adore Me Skylar Vera shop goat happy returns in Via robotics Channel Vera shop, I said that one twice so that that. Jason: [1:45] You can tell which is Scott’s favorite. Scot: [1:47] Yeah yeah shout out to Imran and then and then little gratuitous plug for some of the transportation Investments Fair bird and sure sale Greg welcome to the show. Greg: [1:59] Hey guys great to be here appreciate the invite I sure hope the first 243 guests were average and I will come over the top and we’ll have a great discussion. Jason: [2:08] Yeah we feel like those 243 rehearsals are going to pay off tonight. Greg: [2:12] Exactly I’ve been practicing that listen to it a lot. Jason: [2:15] Yeah well you know Greg one of the things we learned from those shows is the guest always like to be grounded a little bit in the background of our guests so can you introduce yourself and maybe talk to us about how you came into your current role. Greg: [2:28] Yeah absolutely and Scott and I go way back from early days at eBay or was called mid-years at eBay but it’s really where I got my start in and around e-commerce and marketplaces I join. EBay in early 2003 which is really the second wave of eBay when auctions were at its peak. [2:51] And anyway I had some pretty exciting roles and it’s what I think is some interesting things and so back then we had a very robust category management team and the North America business. And I was lucky enough to really the one of the first people at eBay to recognize. A lot of interest in categories like ticketing I also ran the entertainment business eBay which back then we sold DVDs and textbooks and video games on top of entertainment memorabilia and things like that, it also played a big role in what we did with sports whether it was on the collectible side on the, the jersey and apparel side and so got to really work with some interesting businesses there but I was I was at eBay for 5 years and all everyone really knows me for is the guy who said we should buy StubHub. And we bought StubHub for I think about 285 million dollars in 2007. And as you both know eBay just sold that business for four billion dollars about a month before the pandemic which turned out to be the greatest transaction of all time, because now I love that brand I’m not sure it’s a great time to be in the ticketing business but from there from eBay I spent some time in StubHub. [4:06] And eventually moved down to Los Angeles I have been in the Bay area for a while and went to work for a company called Live Nation for period of time, whereas on the executive team recruiter at eBay to kind of help build a competitor to Ticket Master of all things. And if you go back into 2008 2009 the economy first in 2009 was not great and Ticketmaster and Live Nation ended up merging, which was not a place I wanted to be having spent most of my career at eBay competing against Ticketmaster and and candidly receiving a lot of cease and desist letters from Ticketmaster, for the work we were doing it either in StubHub it was not something for me so I ended up leaving and, I went to a that point a very young company in Los Angeles called HauteLook, which was a fashion e-commerce business more of an island online sample sale business at that time there was a couple companies similar to us Gil group Andrew Lala in particular and eventually Zulily which ended up being the best of the bunch. But I was a chief marketing officer at HauteLook and was there for two years. I’m actually before we sold the business to Nordstrom for about 300 million dollars. [5:18] I like to call it a you know it’s a solid RBI double it was a great outcome in a short period of time and very good for me personally and professionally, but also helped me you know I had a couple of years left of my best staying post that acquisition so I was able to spend a lot of time working with the Nordstrom team. Thinking about what they were doing around e-commerce what they were doing on mobile in particular and what to do with kind of the full price and off-price brand so I was I was there through 2013 and then eventually left in 2013 and, made my way into Venture Capital because everybody wants to be a venture capitalist because it’s super easy and so I hopped on board in 2013 if you go back, there wasn’t a lot going on in Los Angeles at that time and K a little bit before and. I knew there was you know huge opportunities having spent time in Silicon Valley, but also making home Los Angeles it’s where the most creative people in the world live. [6:17] We’re very powerful on things like Commerce and communication and content and Community you know companies now we think about like Snapchat which is now 40 billion dollar company, companies like good RX which is a 20 billion dollar company companies like Riot games which is a leader that the maker of League of lemon Legion League of Legends, a lot of super interesting things you know Tinder was invented in Los Angeles and I’ve always been Bullis almost Angeles and coin the phrase long Allah which is just a, assign that you know there’s a lot of exciting things happening in Los Angeles and I really bet my career that I could be a part of that ecosystem helping to fund new companies so I joined, from Ventures and for the past seven or so years I’ve been a series a investor and early-stage technology companies, I work in businesses from direct to Consumer businesses to marketplaces in managed marketplaces businesses marketing Services business is I do work around what I call Commerce Innovation so, identifying companies at the very earliest stage where they’re working to solve friction points that exist in Commerce. And it’s really I do other things as well like consumer fintech and the like but I edited my core I’m a Commerce guy. [7:36] And I’ve been doing that for a long time and enjoy it I have trade on certain instincts throughout consumer Behavior I recognized I think I can see around some corners and things that a lot of people in the marketplace can’t see, and I think I’ve done pretty well I don’t we as a firm we do broader investing upfront Ventures will probably look at us as the, the first or second check into a very early stage business that we do across a wide discipline of investment opportunities from software businesses to, Healthcare technology to food Tech and AG Tech in digital media but I do really over index on the Commerce. In consumer size of the investment opportunity. Jason: [8:16] And it’s fair to say that Commerce is the coolest part of the portfolio anyway right. Greg: [8:22] Yeah as far as you know I communicate to my partners for sure it’s definitely the thing that is easiest for coffee talk I’ve I’ve been very lucky, I always seem to work for companies that people know and have experienced before and you know it’s something I really like I can’t even remember the earliest days of eBay, where you would hear you know I could go to my Aunt Marilyn’s house for Thanksgiving and, I tell them I work at eBay and everyone there knows what eBay was in this is in the early 2000s and there aren’t a lot of jobs like that so I’ve always liked kind of being around and something about working more consumer and commerce plays, people have more understanding of what you do versus if you’re selling some enterprise software solution or something like that with you can’t explain to your Uncle George what it actually is. Jason: [9:08] I think my wife happened to ask who the guest was tonight and I was pointing out all the products around our household that you guys were in right so you. Greg: [9:18] Great anyone in any favorite any fan favorites or. Jason: [9:21] She’s actually a big fan of these ritual vitamins I feel like might be her her go-to you may have exited from that already I can’t remember oh oh. Greg: [9:29] No we haven’t but it’s part of. Jason: [9:32] Yeah you have you just don’t know it yet I’m just. Greg: [9:34] Yes yeah not that I am busy I know but that we were the first check into that business. And I had worked for a long time and just identifying these d2c direct consumer opportunities, which there was candidly no brand leadership with reoccurring purchasing characters. I like the same smart but it’s not that sophisticated but in categories like vitamins if I were to ask you to name the leading vitamin manufacturer you wouldn’t be able to do so because no consumer actually can, and at the same time there is replenishment and as you know with. Replenishment I especially things that you can put in a small box like those are very attractive e-commerce business High margins reoccurring and no Grand leadership. And so I’ve actually had a few of those and we as affirmative a few of those and it’s a simple strategy but I think it’s turned out to be pretty well. [10:27] I also have always think the thought about attacking categories where there’s only one brand leader and so you talked about Adore Me, you know they’re at the time that a dorm we started it was kind of Victoria’s Secret and that was it a door me does sells Intimates in in soft goods for women, and it tends to be when you’re competing against those single Brands who are leaders think of luxottica and worry Parker, you know they’re as vulnerable as most companies because they don’t think anyone’s coming up their heels and then a couple years later they wake up and you have a pretty big business in your hand so, you know like I said I don’t like to overthink things but there are some pretty compelling opportunities that I think. Jason: [11:06] Yeah yeah I think we also we do have some Adore Me products and parachute product there’s some bird scooters parked in front of my condo and I actually wanted to talk to you about that later but. I’m just I’m teasing yeah so that’s awesome and because you challenge me the largest vitamin manufacturer in the u.s. is aligner Healthcare products and they make private label vitamins for Walmart and Walgreens. Um yeah I’m the the one guy you probably don’t want to. But that that is all awesome and then I happened and I mean timing is everything but you’ve worked for a bunch of companies that were great while you were there but we’re not covid-19 very friendly to I feel like, the whole ticket and sporting goods and then it’s also not that fun to be selling apparel through a department store right about now. Greg: [11:56] No and it’s weird unless you’re in the off-price side which. Lisa has a now those stocks have you know if you look at TJX and Ross and Burlington. Their stocks are really only off 20 maybe 20% from the peak pre covid Peaks which is amazing. Considering they have zero e-commerce and I’m guessing they’re selling it 50 this 30 to 50 percent capacity freak event but I think there’s a big bet that the consumers are going to gravitate towards off price, long-term and most likely most of the department stores that we grew up with are going to be at a business with the. Jason: [12:33] Yeah yeah and there’s going to be a lot more inventory for those off price guys the you did mentioned how fabulous the StubHub timing was the opposite end of that might have been Burlington which decided to turn off its e-commerce site a month before covid-19. Greg: [12:47] Yeah do you really think they would have been able to handle the demand had they been live. Jason: [12:53] Hi Joe I mean it’s it just sounds funny and I do think it’s a mistake I think there’s a way to do digital for for off price and I think. Did digital is an important shopping amenity for off price so I think there’s I hated to see them pull back but economically I doubt it hurt him I don’t think they would have liked. Driven a lot of Revenue dollars and then in their space the unit economics of e-commerce are would be tricky. Greg: [13:23] Yeah well if you talk to the leadership teams that Ross Burlington obviously in TJX TJ Maxx Advanced TJ Maxx and Marshalls they don’t think e-commerce moves the needle for the, and they’ve already emphasized I think TJ Maxx is made Acquisitions they’ve hired good people who aren’t there anymore and their view is the return on capital is just better off. Putting money into stores and continue to perfect the buying experience but I did have my one of my good covid experiences was I was I think I was pretty early and I went on like we all won the hand sanitizer see I’m Journeys. And I pounded Dollar Tree online when they still had an online store and they had like a case of those two ounce bottles of hand sanitizer. And three weeks later I received my hand sanitizer actually 15 business days which as you know sounds like two weeks but it’s really three and that’s a marketing trick and yeah so that was my first and only time I’ve ever bought from a dollar store was in search of the hand sanitizer because I can find it anywhere else. Scot: [14:30] Yeah Amazon Prime has a spoiled whenever something takes more than 4 days you’re like you assume it’s just been lost forever. Greg: [14:36] Right exactly. Scot: [14:38] Dia so on The Upfront side you said you guys are one of the first checks in is that kind of give us like the little kind of the VC spilled are you is that like seed series a and in La vernacular and then like what’s kind of the average check size and where you guys how assets under management that kind of thing. Greg: [14:57] Yeah so look at us as I would say late seed to series a so our typical average first check is about 4 million dollars. And we are active lead investors so were most likely leading around, I’m taking a board seat really helping to formulate a company and be a truly added value investor. We will make out of a fund which right now we’re investing at about 400 million dollar fund it’s our sixth fund upfront 6, but will make 30 to 35 what we call platform Investments so those are lead Investments and unlike a lot of from we reserved a significant amount of capital for follow-on investment so use that for million-dollar example, if you do 4 times 30 that’s a hundred and twenty we have a 400 million-dollar fun so we’re clear reserving upwards of two thirds of our capital for follow-on and that’s both because look a lot of great companies take a long time to build. And in addition in our world who wanted to play Capital against our best companies over a long period of time so we like those we say back up the truck against companies that, do you need new capital for growth but we want to invest in those because they’re moving there’s an optimal time to wait for optimal opportunity for returns. So we really play in that space of you know it’s really maybe you know the late seed series a stage. Scot: [16:17] This is a little bit outside of our wheelhouse but I was kind of curious what you think so this may be a Silicon Valley thing so it was a big Trend in Silicon Valley to not go public for as long as possible going Publix evil and terrible and whatnot so so you had like uber and Airbnb these companies wait till they got to this really really big scale but then it seems like the pendulum has swung swinging really hard the other way where now we have this hole kind of spak craziness where a lot of the Silicon Valley guys are going out and getting these these vehicles that can take a company public through this kind of different way what’s your feeling about that that turn. Greg: [16:55] Yeah for sure especially like I think this pack is relevant to businesses by which there’s this perception that there’s this Robin Hood type of investor, so any company that a Robin Hood Trader would have heard of should be public right so DraftKings really started it, you know it’s Robin the technically hasn’t gone public yet but this so you’re seeing, a lot of conversation about more consumer type of transactional businesses I think the reason why this happening is nobody went public for a long time and so there was really just a dearth of opportunities to invest in fast-growing companies especially on the consumer side now the SAS businesses have been doing extremely well for a long period of time, and the public markets and those there are SPAC opportunities there but those have been, you know a lot of great performance right companies that have gone public over the past five years and candidly a tremendous amount of shareholder value created after their public just look at Shopify as like the great example right, is I think that went public at. $12 a share or something like that maybe we traded like 30 and now it’s over a thousand and that was only five years ago roughly so how many hundred you know a hundred plus billion dollars in value created as a public company. And so yeah so there are so that’s example yeah and I think look the reality is. The public markets are strong right now I think there was about a six-week period between March 12 in May first. [18:23] Where people were nervous I was nervous everybody was nervous a lot of our companies made very hard choices. [18:30] Around organizations around marketing spend and I think there was a sigh of relief I think it was prompted by the a lot of. The checks went out that money wasn’t all spent on rent it was spent and compelled a lot especially in the consumer side. I think it also enabled a recognition that software is eating the world as Marc Andreessen would say. And just the gravitation to anything that was you know. [18:58] Is code based or Commerce based that doesn’t doesn’t touch bricks and mortar or doesn’t touch Legacy businesses and I think the markets of just NASDAQ in particular just responded in the way and I think the public markets are now feeding that, I’m frenzy personally I hope it lasts forever it probably won’t, but I think you’re seeing that play out and even the companies that you know I think of like the Casper IPO as a use it example I think they even they are trading, where they were about to say it wasn’t an overwhelming successful IPO but you know they’re about where they were pre Koga. And so but there’s been a lot of you know I track all have although my on my iPhone all those companies from revolve to. Real real and posture Mart or not Poshmark Stitch fix and others and they’ve all you know. Bounce back 3 to 4X since even their lows which was usually no pain about April 1st or so but it’s been it’s been crazy for lack of a better term for sure. Scot: [20:01] Yeah I think that’s a good backdrop so you know I think it’s really interesting because as a VC what a lot of people probably don’t realize you know I think most people kind of think of shark tank is kind of their their their perspective and maybe you know, The Social Network kind of as how these work, but you guys have to your kind of betting on a 10-year forward basis right and that seems like it’s going to be tricky so I thought we’d hit on some of the themes where you have some clustering in your portfolio, one of the ones that you and I share is our love of marketplaces obviously you were at eBay and get to see the birth of one of the bigger Market places, um and then in your portfolio one of the ones that we wanted to talk about was goat, I am not a sneakerhead but but you know I love I love that category I think it’s really wild to watch what’s going on there so I wanted to get on that and then my favorite one that you have is some of my best investments have been Collectibles so, so I’m a comic book guy and Star Wars guy and you know if I compare those to even things like the Google IPO, the Collectibles Market has been just white-hot and its really accelerated during covid, I love rally because it allows me to look at it as an investment class thing and invest in Collectibles I normally wouldn’t and even some that would be you know Out Of Reach like. The first appearance of Spider-Man or something like that maybe maybe give listeners a rundown of rally with was that your investment apart. Greg: [21:30] Yep yep all those are mine let me try and put them all together because I think there’s you made a couple of points in you first talked about kind of time Horizons. [21:40] And like you know Venture Capital it takes a long time to build a great company. The reality is you know sometimes you get Super Lucky Nick everything goes up into the right but the reality is building businesses is extremely challenging and one thing I’ve learned in as an investor, it’s just the amount of work in, pride in everything that goes into these teams were both of these companies and for example I’m goat I think I wasn’t even at upfront Ventures when they team invested, in what the company that became goes I think we made our first investment in May of 2012 so we are now eight, and a half years into that investment can get some perspective and goat is about a four year four and a half year old business now, so they spent three and a half years Treading Water trying to find something that works, it was originally an app that was trying to connect people with like interests in physical setting so if you and I all like comic books. We would go and set up a dinner and we talked comic books and we didn’t know each other but we would build a community online Offline that we initiated online. And the reality is you know people don’t like to meet people they don’t know so it was a tough business. Scot: [23:02] Especially comic book collectors. Greg: [23:03] Right exactly yeah a little bit of an introverted crowd and so when I got to when I got to the front. That was kind of one of my first projects was hey we have this very talented team they just haven’t found product Market fit. And the story of and it’s been written about it it’s been but Eddie and Dyson who are the founders daishon was a sneakerhead. And when they were brainstorming ideas about what to do with the million dollars they have left in the bank. And I asked them how come there’s not StubHub for sneakers. [23:35] Because I as a consumer investor I spend time you know maybe not a covid world but Saturday mornings I have to go shopping and when there’s all these kids lined up outside a store on a Saturday morning. I want to know what’s going on inside there because that’s not normal whenever you see a cue that’s a signal of either something is very good or something is very bad but in the Venture world that means something is happening they need to pay attention to, and so from there was born goat which I didn’t even know what good stood for and when they said that’s what we’re naming the company, and they took some of their money which wasn’t a lot they bought a bunch of sneakers on eBay and Flight Club and put it in seed in the marketplace and I remember the first month of goat they might have done. You know thirty thousand dollars was the GM V and I you know I can’t say specifically but we’re doing north of a hundred million dollars a month in GMB now, and that wasn’t that long ago and we’re selling sneakers or they’re selling sneakers right and I think what’s interesting about that category is they had identified. [24:39] Two things one and this is an investment they might have is you look for areas where they’re very active communities, passion LED communities where people spend a lot of time and a lot of money but you catch them right before they go mainstream. And if you can catch especially the marketplace a a niche business like sneakers secondary Seekers but there’s a catalyst to it going mainstream and you become the market and for sneakers canele was, the release of the easy the Kanye West easy from Adidas. [25:10] Really Propel the secondary Market because they had an artificial shortage they purposely didn’t release a lot of sneakers and a lot of people wanted them and go was kind of the only place to go get it at the time other than eBay and as we’ve talked about our as I’ve talked about before, and while love eBay and I know a lot my career is owed to eBay I’ll compete against than any day. And that was just an example where this community was already existence and they were just looking for a well-lit playing field. Which is an expression we used to use it eBay all the time and they were looking for that and it provided and it turned out that the key to that category was, the perception of Fraud and that that type of customer or that kind of a buyer and seller didn’t trust each other, and so goat came in and said we’re going to guarantee authenticity in fact you send them to us we’ll make sure they’re real and we’ll send them, so this idea of a managed Marketplace and that was what responded but you know it kind of ties to Rally which is think of it as a stock market for Collectibles where, you can actually trade individual shares of an asset but both of those businesses rely on scarcity, scarcity is a very powerful thing consumers retirement respond as care consumers respond to scarcity businesses responded scarcity and if you have a space scarce asset, whether it’s Talent or a tangible good. [26:34] Markets go crazy and I think a lot of the great Marketplace businesses trade on scarcity and the commonality between tickets, between sneakers between streetwear and now Collectibles as you point is white hot, is there all scarce items again I’d not that smart but it’s obvious to me that when you have something that only there aren’t a lot of them and everybody wants them it’s a pretty good thing to trade, and so they The Coincidence around what’s happening with collectibles, is it was already happening pre covid but especially on the sports side there’s just a Nostalgia that developed in March, where I’m sure you all odds un’s with people in high school they hadn’t talked before and you’re spending a lot more time with text groups with your sister and your brother and your mom and your dad I think we just came back to recognize that simple things matter and when it comes to collectibles whether it’s comic books or baseball cards or. You know video games that we just felt it was our comfort zone it was our safe space and it felt good to be able to talk and trade about things that made us comfortable. And that was a key part of what happened. With Collectibles But the irony or okay it’s coincidence is I originally thought sneakers were the baseball card of gen Z. [27:52] And it turns out that baseball cards are relevant to gen Z and it’s actually basketball cards they’re not really into baseball cards but they’re definitely in the basketball cards and that has now created you know caught fire and it’s you know I think. [28:05] My guess is you know. [28:07] The collectible assets are training at two to three times what they were a year ago it’s now it’s now being determined as a you know an asset class and it suddenly becomes an asset class with rallies perspective. Is you know you can be the market maker for things that historically were illiquid and again back to the marketplace theme if you can make it liquid markets liquid, you can dramatically grow the addressable markets and if you can draw the addressable markets and you can get a piece of that growth from those markets and think of great Marketplace businesses, like eBay like uber like Airbnb every investor who passed on it will say the Tans were too small the total addressable markets were too small, eBay was how big is the pawnshop market right Airbnb is how big is the hotel Market boober was how big was the taxi murder. The reality is they all created substantially greater addressable markets because the marketplace enabled it StubHub was the same way you know how big is that market and you don’t ask those questions anymore because the secondary Market, has really become such a powerful thing in those markets and I think that’s what’s happened with sneakers and other categories. Scot: [29:15] If listeners get one thing from this hole 244 episodes that we’ve done go to your closets find your Pokemon cards and then if you have any of the NBA cards I think the isn’t it LeBron rookie cards are going for like 8 million, there’s a specific one yeah yeah. Greg: [29:33] Now specifically if you have your 1999 Pokemon cards and specifically there is one card I think it’s the Charizard is a how you say I don’t know my Pokemon it’s the nine oh it’s number four. But that card is I think just traded for a hundred and twenty thousand dollars yes but it is and don’t don’t touch the card though. The biggest thing you you is. Really learned I learned today that a majority of cards that are wrapped in packs have already not. Rated to a 9 or 10 scale like they came up they come off the printing press as not. And that’s you know just because there’s a lot of those a lot of interest in Cardin authenticators and Grading right now but it’s just crazy what’s happened with some of the end wasn’t didn’t Jake Paul or someone just by he bought that car done talking about. Crazy. Scot: [30:32] Yeah and LeBron said oh I’ve got like 10 of these. Greg: [30:36] There’s a lot of talk about athletes who are now you know as part of their deals there they’re going to the card manufacturers and asking. Well I want some of these two historically they would just sign things but now they only know part of their negotiation with those card companies is they want to be able to put those directly in their safes as well because why should someone else profit from, from their likeness if they’re not going to so it’s super compelling. Jason: [31:03] I feel like you you helped answer a question Scott’s wife had sent me a question asking if rally was just a scam to enable Scott to buy more Star Wars memorabilia but apparently it’s legit. Greg: [31:15] Yeah and hopefully it’s up I’m guessing depending on we’ve done we’ve done I don’t have I don’t think we’ve done Star Wars we’ve done like Hulk we’ve done a lot of comic books. And we did Teenage Mutant Ninja Turtles we did yeah. Scot: [31:33] I do it to diversify like I would never own an exotic but I can get like a slice of some of that and the first one I played around and I made like 40% is like and it happened very quickly someone came in with a very high offer and I guess they liquidated. Greg: [31:47] Yeah I know it’s great I’m I’m was I grew up in San Francisco or in the in a place called Petaluma which is north of San Francisco and I was safe to go Giants fan and one of the first, rally started off doing cars it was called Rally Road and so collectible cars was really the first couple years of the business then we moved it more into broader Collectibles but there was a Willie Mays Jersey, with this kind of tobacco stain on the front of it and it was a great it’s just a great looking Jersey it’s this kind of giants gray with the orange, San Francisco ran across and that was you know you know as I never really got to see maze play I’m too young for that but I would hear my dad and my grandpa talked about Willie Mays and so back to the the emotion parts of the Collectibles categories that was you know I own you know $80 worth of that Jersey, but I tell you know it’s not the first time told the story and so you just get kind of the benefits of the way and it really enables a whole new, type of investor customers to participate in markets that historically they couldn’t and I think those can make for exciting businesses for sure. Jason: [32:47] Oh definitely one other small little fun fact about goat you mentioned that they authenticate all the the merchandise so there’s a role for authenticator and one of their primary tactics is, they smell the shoe. To identify the fake glues versus the authentic glue so I’m just I’m chuckling at these folks that got this good job and went home to tell their families that they’re now officially a sneaker sniffer. Greg: [33:18] Yes yes and look these are you know let’s just say the original authenticators where do you think they came from they know these were these are kids who were working at Foot Locker. Right over kids who were kind of trading Jordans and you know who knew that we could be no pay them no money we pay and look we weigh them, we checked the colors we smell them, you make sure there’s not two left’s two rights make sure there’s in a lot of different things and you can tell a lot about authentic identity of a shoe by how much it weighs and where there was manufactured and, and things like that because you know again like we talked about. Authenticity matters and if Marketplace as any hints of things not being authentic it won’t work and you know I think that was a big challenge that the eBay had in his and I think it’s a challenge to Canada and the Amazon has now. That it’s very hard for that business to play at the high end. Watches or handbags or pie in sneakers or golf clubs they don’t work very well on Amazon and I think the perception of a 3rd party seller could do. A buyer is real and even Amazon worth when they were trillion plus dollars now hasn’t figured that part out. Jason: [34:29] Yeah and I think we may get to that I do want to Pivot though to talk about another class of investment that I know you have some whole things in Andy Dunn’s digitally native vertical brands. And just to set the table my my sense is sort of pre it felt like the narrative was that hey you know considering how many of these there are out there that not a lot of them had had a particularly good exit or any exit at all and I had a lot of people in the media calling this a hay is is D&B be dead I talked with a lot of clients about how much more successful like Target was it launching Brands then DMV bees but, now that you know everyone’s back into the the Commerce base as a result of covid I’m curious what was it ever true the DMV be was not a good investment and what’s the perspective now. Greg: [35:28] Yeah like I think it’s hogwash right if you you can even argue like Dollar Shave Club which was the first one to exit I think did so at a billion dollars plus, right I think. You know there’s been a lot of worry Parker Hager haters over time but that business that business could be worth twenty billion dollars some day it may take a while but you had no I think companies like glossy a, hymns Roman even pre covid that they were they were trapped away although clue they may be on the wrong side of the trend just want to travel like these companies were. For on their way to doing some great things I think of like you know the all birds what’s Raffi’s was headed as a trend has been a myth momentum we talked about Casper. [36:13] So maybe but I’m always been I think it’s been important I think what maybe gotta whack was valuations. And this happened with a few companies like a stance or their others well these are very good brands but they were valued like software companies and they’re still at the end of the day there are consumer brands, and so when those businesses Trade It, 5 to 10 times revenue and they stop growing or the burning a lot of money then there’s kind of investor sentiment is like, I don’t think consumer sentiment ever goes that way because the consumer is not asking what your U-turn economics look like when they’re buying are engaging in your product your brand but investors were just kind of fluctuate in and out relative to the predictability. [36:57] And scale related to software enterprise software businesses so I think that’s kind of interesting I think what’s also happened is a lot of businesses that really weren’t Tech businesses were, you know like a lot of food businesses for example our drink beverage businesses which have done or jerky businesses like they’ve done great but those really aren’t traditional Venture businesses but then you had you know like Blue Bottle Coffee have a huge outcome than that the Nestle, which is a venture back business so I don’t think they ever came out of favor I think what kind of what was out of favor and should have been as this that these companies were burning too much capital, relative to their growth rates and eventually if you’re not increasing your margins, while growing at rapid rates you’re just going to not be worth as much as I think some Venture Capital thought they could be and then that creates friction and the relationship and the eventual outcome of the business for sure. [37:52] But you know I think that earlier is is I have a relatively simple view of direct to Consumer businesses is I just like things that have, margin from high gross margin perspective I’m not afraid of retailgeek, but I think you have to be to see first you have to have a team that has the DNA of going directly. You have to be able to understand the importance of brand and brand development you want to have something that’s got some the community associated with it, you looking for things that are you know candidly economically economical the ship if it’s digital he’s even better but if it is a product that it fits in a something the size of a shoebox like an even bigger than that gets a little tougher to be honest. And you want something that you know, either has natural reoccurring characteristic or such loyalty that people keep coming back to buy you talked about parachute home is example you know I started out really doing sheets and duvet covers, and now you can get you know all sorts of products for altars of soft good products for the home and kitchen right and what people just fallen in love with that brand, and they’ll buy anything from that brand that Services their home and so it you know you can’t release a hundred skus at once on day one but over time you build that loyalty and you extend your product reach into categories that you really your customers are, are pushing you to go to and I think a lot of companies have had some success with that for sure. Scot: [39:17] Very cool so we’ve covered marketplaces in DMV be another one that I’m tracking really closely and goat is kind of in here but we haven’t talked about thredup so so there are really good kind of poster child for this one is, it’s this kind of Consignment and then a big Trend in fashion was this fast fashion kind of concept where you would buy lots of lower price Goods. But then there’s been kind of backlash against that from the millennial the younger generation to the Zoomers or gen Z and millennials. Because they’re really acutely aware of what’s going on with environment and whatnot in fast-fashion generates a lot of fast fast landfill I guess I would say so thread UPS really interesting it’s kind of part of this you know upcycling and. Kind of. Instead of wearing these things three or four times and throwing away how do we get more people to use these products is thread up one of your Investments and maybe give us an overview of how they’re doing. Greg: [40:13] Yeah throw tips and threads think I invested in 2014 and they’ve done tremendously well great team and right as you know I grew up or grow up I spent a lot of time working in off price. Right and recognize that consumers gravitate to brands at value and. At the same time if you just open up your closet you know even if you trimmed it during covid there still 75% of stuff in your closet you’re never going to wear again. Men and women threat of really focuses on women and kids but you know there is value in everyone’s closet and. Really taken advantage of a lot of the stuff is good product now probably half the stuff that goes to thread up doesn’t end up in the marketplace because it’s just, like a car house everyone thinks their products worth more than it might actually be but the reality is there is a market for that and importantly for threatens business there is an unlimited amount of supply. [41:11] And so you know we are just begun to make a dent in the amount of inventory that consumers own and so threat it really takes you know I was built an incredibly robust. Infrastructure and multiple warehouses in multiple cities where we ingest Millions upon millions of items. Are able to recognize using technology. Which ones are worth something which ones not and try and create an economic model that that pays the seller without having to bend to do anything other than put some stuff in a polka dot bag. Growing again back to my eBay is the biggest problem was it was a pain in the ass to sell on eBay. I’m so you really only wanted to sell the stuff that you knew was going to sell for something of Great Value and it wasn’t worth your time for something that was 15 bucks. Or 10 bucks and thredup is kind of sibling will take it we may not pay you 15 what you’re going to get more than you would get if you wanted to just drop it off in the thrift shop and just will send you the bags put in there send it back to us and we’ll send you a check. [42:18] It’s you know it’s kind of modified from there but this idea of these managed marketplaces and the and both similar is we use technology and we built a lot of infrastructure do the hard work. And if we can do the hard work that make the value proposition very easy for Sellers and very valuable for buyers it can create a pretty powerful and really differentiated businesses scale. And what’s interesting about threat up is you know there have more product on hangers than any company in the world, so if you were to go to their distribution centers and like Harrisburg or Phoenix or Lanta they’re just running three four stories of Hangers On conveyor belt. And that’s how they’re picking ingesting and then picking inventory we have millions upon millions of products on hangers. And it would be almost impossible for anyone to build something at that scale in a short period. Including you know someday the T.J.Maxx is in Ross’s are going to have to sell online. And I have to think that they’re going to look at businesses like thredup assuming I wonder if we could put our new product in there. [43:20] News product world and think of all the money and time we could save and I don’t know when that happens I’ve been waiting six years it hasn’t happened yet but I do think like you know for that happen to like. I’ve done some everything I am not a big peer-to-peer Marketplace investor and again this is my eBay. Kind of learning is I tend to gravitate more towards the managed marketplaces because there you can just buy or take rates. The peer-to-peer marketplaces are much more competitive from a price perspective and can delete just not I don’t believe peer-to-peer works at eventually everything gravitates towards more of the power seller, and so I kind of skip its data and look for those businesses where we jump right into some more of that powers our or just provide a great value where the the traditional, the regular person just put the stuff in a bag and and business is taking. Scot: [44:13] Here’s convenience factor on one side of the marketplace and a value on the other. Greg: [44:15] Yeah exactly something it yes. Scot: [44:17] I think it’s a I think I saw thredup is actually entered into some story relationships where their inventory will be at like I think there’s a Macy’s one and there was a JC Penney one when JC Penney was. Greg: [44:28] Yeah and a lot of anaconda and a lot of Brands themselves who want to be talked about the social conscious or the eco-friendly nature, I think brands are conscious conscious of the fact that that does matter to Consumers so by working with red up and creating a trade in trade up formula, just creates another reason for a customer to be happy with a, and if it dries a little bit more loyalty and more than pays for itself and from threats perspective we get access to Great customers and in great inventory. Clearly certain brands will Lululemon sells better than Gap it’s just a matter of supply and demand. And so you know from various perspectives are not just great marketing and Business Development opportunities but we do get access to inventory that work is likely to sell faster and higher prices on them. Jason: [45:18] Yeah we actually had Anthony Marino on the show asked you’re like episode 170 I want to say and I was telling him if I chuckle because Allah some of my clients are those discount apparel retailers that are not very bullish on e-commerce and, one of the main reasons they say they’re not bullish as oh man our inventory is too thin and dynamic. To work on e-commerce and I you know I always like to point out to those CEOs have you seen thread up and real real I mean. They totally figured out how to do it, I am concerned about time that I want to cover a couple other topics as you know one we’ve talked a lot about on the show recently is this idea of ship again and that that everyone’s counting on e-commerce to make up for all the the diminished or traffic this holiday season but there really isn’t enough shipping capacity for e-commerce to save the day. Is that a concern for your portfolio companies do you have a hypothesis for how holidays going to play out and I guess follow-up question. Do you worry about that systemically Beyond this year like you worry about the fact that, that e-commerce is just going to get artificially limited by these these constraining factors in the last mile. Greg: [46:38] Am I allowed to swear on his podcast. Jason: [46:40] You are I just have to check the right box when I upload the podcast but wet. Greg: [46:43] Yeah no I think I think after the election. Kind of coming around let’s assume everyone pushes their because of this they’re going to push their Thanksgiving Day promotions forward. Earlier in the calendar to avoid you know so you think you’re going to see my instinct is once we get through election assuming everything’s regards to wins. Yeah things are kind of back to normal covid-19 mall so let’s say November 15th. Maybe right after Veterans Day it’s going to be you can see a lot of promo start them and it’s going to be a total shit show it’s going to show for probably six weeks and then it’s going to be reverse Logistics it show when everything comes back. And the reality is what concerns me is the fact that. [47:31] The shippers that UPS is and FedEx’s are going to these retailers or Commerce partner with quotas saying you can do as much as you did last year but if you expect your business to grow a hundred percent a year that’s not going to work. So I’m worried more about I think they’ll deliver the probably they’re under promising but they’re going to justify a substantial surcharge on things above your quote-unquote quota. And so I think it’s going to be very expensive I think, again if you’re well that’s or Venture perspective you build a justify why your shipping expense in Q4 of 2020 was more than you expected, I think that will be universally accepted I think you know if your more traditional public company under, anticipating that it’s going to be you know not great because you’re going to see more expense and I think we’re going to have a lot of unhappy customers I think hopefully the customer will, kind of you know a lot of impact the election were encouraged to send our ballots in early maybe we’ll shop earlier I think you know I would expect I don’t know if you seen my expect. [48:32] 30 25 to 30 percent growth year over year in Q4. And we’d been historically 12 to 15 in the last couple years I think that’s clearly going to double if not more, and I think the Fed Ex is and UPS is USPS know what’s coming and they’ve done all they can for the past 6 months to get ready but we’re still going to get caught short handed. I do think it catches up at the end because you just look at the stock price of FedEx and UPS its doubled like they’re going to figure out a way to add capacity they are smart people they’re both going to increase prices that are going to you know do all the things they do. But I think it’ll work itself out I don’t think there’s enough slack from the startups I guess Amazon conceivably could take them as like but there isn’t any, company that is has raised venture capital and suddenly going to make it dense and there’s they might put it in their pitch decks but the volumes of velocities that the big three plus Amazon carry it just dwarfs anything else that’s out there. So I think it’s going to be a problem then we’ve talked about like I’m super excited about returns I’ve been bullish on returns as a business since I worked at. Nordstrom. And back to company that solely focuses on trying to figure out how to lower costs and create better experiences around returns a company called happy returns and I can’t wait to talk about that business in. Like it’s going to be amazing. Jason: [49:53] No I think you’re a hundred percent agree for all the Today Show producers that are listening to this podcast you know we’ve been talking about ship again in but arguably the bigger story is going to be returned to get in because you know when you buy a pair of from a brick-and-mortar store you return it about ten percent of the time when you buy it online returns are over thirty percent so you know this quarter where we are artificially selling everything online if we follow past Trends there’s going to be an enormous amount of returns and reverse Logistics is way harder and has way more constrained capacity than, outgoing Logistics and so I you know. Greg: [50:35] Well look the with the bigger headache is two things one is in this is the big contrarian but I think people haven’t been spending money on soft goods meaning like clothes and apparel relative to other categories, so there’s going to be a lot of gifting around things like that that aren’t you know comfy pants so sweaters and more traditional clothes so those are returned to higher rates right Christmas gifts and holiday gifts tend to be higher asps, so hire a ESPYs is a correlation to returns and importantly the biggest friction with returns for consumers is how long it takes you to get your money back, under the credit card or the order the gift card in return and so if there is a if right now it takes 5 business days or seven business days to get your credit back. In a world of congestion you may not it may be a month or six weeks before you get your money back by the time all that stuff gets processed in warehouses better, people are working half shifts because of covid and so I think it’s going to be as much people yelling, not like where’s my money where’s my credit as much as it is just the time it takes to get the items back so I don’t think retailers are accomplished for even thinking about that yet but I guarantee you. Jason: [51:45] No I agree and I specially like there could be a lot of stress in the subprime portion of consumer credit come come January and so yeah that that’s a huge play one super funny premise I heard well maybe it’s true but in addition you know they’re all these arguments like hey winter people are going to need warm clothes even if they haven’t bought a lot of apparel the one funny one is almost no one that’s that’s sheltered in place has the same size they were at the beginning of the pandemic and so that could potentially Drive, more apparel sales and more more returns. Greg: [52:23] Now you either lost a bunch of weight or gained a bunch of weight right yeah. Scot: [52:27] The covid-19 is this yeah one quick one I wanted to hit on just because I like to talk about robots is you guys have invested in a robot automation system called in Via inv I a reminiscent of Kiva and then Amazon bought Kiva and then obviously kind of kept it to themselves the only other customer I think that had it was a pose and then they bought them to so that’s a pretty interesting one is Imagine demand for that kind of a thing is skyrocketing with with covid obviously having less people running around warehouses good too. Greg: [53:04] Yeah look I think there’s and there’s another was a Envy as number one competitor was a company called six river which was acquired by Shopify, a few about probably about a year ago now so look I think the reality is that was original I’m going to get my numbers wrong but I think there’s 15 million people who work in Commerce fulfillment warehouses in the US. And pre covid you know you couldn’t labor was exceptionally tight and they’re just you know, it wasn’t about robots replacing jobs is about driving more efficiency and efficacy in a warehouse and you know these businesses like India are as much software as they are Hardware there really warehouse management systems, that utilize Automation and robotic technology to really pick bins and bring the bins to the pickers who can because robots can’t really pick yet, but they can deliver the bins and they can return the bins to the the staging location in Oakland replenish the bins and so like I think it’s a super interesting business that’s really trying to use. The whole premise on that was candidly. [54:11] Retailers need to get closer to their customer and in the old days you would park a million square foot Warehouse in Iowa. For Kentucky because that way you could take advantage of the shipping rates across the zones 1 2 3 4, and you can get to California or New York in three days turns out the Amazon figure it out that the closer you are to the customer the more the happier they are. So now a Commerce provider has to have 10 100 square foot. Facilities instead of 1 million square foot facility turns out you can’t spend as much money on Automation in 10 locations as you can in one is you have to spread your budgets out to be 1/10, so you’re looking for more cost-effective automation Solutions and that’s really the thesis around, via is that we can provide a relatively low cost variable cost automation system to help with the smaller warehouses that are more likely, and to be used in certain local markets and clearly now post covid when you can have half as many people in a warehouse, robots are good partners they don’t complain they don’t yell they don’t breathe they don’t cough they don’t sneeze all you got to do is they don’t pee I gotta do is change their batteries, you know once every 12 hours. Jason: [55:24] Back in time and wipe out the human race however. Greg: [55:26] Yes yes, these ones don’t talk, but yeah so that’s a super like those are you know again a friction point the reality is you know even without code code would Converse online is going to grow 10 to 15% for at least the next 10 to 15 years, and I don’t think we’re ever going to have more than 20 million people working in warehouses and you got to the only way that we’re going to be able to deliver all that product to meet the expectations of the consumer is we’re going to have Automation and. It’s a little bit of I have no doubt it’s going to happen it’s going to be when it happens the scale that I hope for. We’ll look back in 20 years and it’ll be a rounding error about what year this became mainstream but in 20 years there’s not going to be more people in warehouses that are on there are now and I would bet any amount of money on that and so, I’m super excited about whatever is this thing goes well. Scot: [56:18] Yeah there’s been a lot of talk about Amazon monitoring employee Communications for talk of unionization so robots also don’t form from unions which is I guess the I wanted to I know we’re up against time I wanted to rap and just kind of talk about eBay so so you I met at eBay a lot of the there’s like this eBay Mafia folks like yourself that have gone on to do a bunch of stuff, we run into them in the vehicle Auto segment all the time which is kind of interesting like wasn’t one of the fair guys an eBay person. Turo is. Greg: [56:50] Yeah there’s what it was Scott painter was fair and he was actually true car. Scot: [56:54] Two car yet you get. Greg: [56:55] No but the eBay Auto guy is the founder of happy returns is a former eBay Motors guy. Rob Chesney who was the CEO of eBay Motors was the CEO of Trunk Club. He’s now a venture capitalist in Chicago Simon Rothman I think was one of the first Tesla investors he went on to be an investor at Greylock. [57:18] And then there’s a few there’s a lot of the eBay Motors guys know there’s a lot like eBay, had a lot of tremendously smart people both in the operation side and the Really the finance side legal side and now like my old boss is now the CEO, and so Jamie Ione worked side-by-side with him for a lot of years and you know I’ve talked to him a few times since he took his job we had a, kind of had an eBay reunions right the day that he got announced to be CEO and we probably had 20 people bunch of old category you know people like didn’t Ash and George Latimer and Todd let whack and those people that I know you knew really well and we were all given we’re pitching Jamie our ideas and all the things that have been screwed up with eBay for the past 10 years when all of us were gone. [58:04] And I think you know he’s done. You know they sold StubHub they sold the PayPal business they sold the class of a business so there’s really only two if Korea in the north of and the US. And European Marketplace businesses and I think he’s getting back to the core and recognizing what eBay was good at, which is search and discovery of unique items are great values and I think they’re spending a lot of resources protecting, businesses that are doing very well like they’re collectibles businesses that’s the one category that hasn’t been disrupted on eBay and I think Jamie and Jordan. Sweet man are recognized that I’m making Investments and doing things that we would never have done with Meg and John and regime or the boss when I was there 15 years ago. Scot: [58:51] Yeah yeah I’m excited I think the world is a better place with a strong eBay so I’m hoping they can turn it around and definitely cheering from the sidelines over here so so hopefully I’m doing my part to drive gmv by buying some Collectibles during code. Jason: [59:08] Awesome we’ll listen guys that is going to be a great place to leave it because once again we’ve used up all our allotted time but if there was something we should have brought up and didn’t or you have a burning question feel free to hit us up on Twitter or Facebook and we’re happy to continue the conversation as always if you enjoyed the show sure appreciate it if you could jump on iTunes and give us that five star review. Scot: [59:31] Greg if folks want to find you online where are the best places to find you. Greg: [59:35] Yeah easiest my emails is Greg at upfront.com. 50/50 I’ll get back to you but that’s it pretty simple you can go to LinkedIn as well, I have a fancy little drawing of me as a picture and you want to send me a message that way and then at Twitter just at Greg bettinelli and my venmo is the same so if you want to send me money you can do that as well. Greg bettinelli. Jason: [1:00:00] I’m not sure you fully comprehend how the investment role is supposed to work. Greg: [1:00:03] Oh right it goes the other way so you want to send me the Paypal invoice you can do that as well no yeah. Scot: [1:00:09] Cool thanks Greg we really appreciate you taking time to share some of these macro themes that you’re looking at I think it’s super helpful as we head in the holiday to be thinking about the long-term before we get wrapped up into the short-term. Greg: [1:00:23] Yeah great and you know congratulations on 244 and also hope you and the family are well and healthy I know this isn’t easy for anybody and at least this is add a little levity which I think you know hopefully will get back to normal someday and, I know we will see better when but hopefully the two of you remain a good health in the same period fan. Jason: [1:00:41] Thank you very much great again and right back at you and and to everyone listening until next time happy commercing.

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E1134 Rising Stars of SaaS 4: Deep dive on the food delivery wars with ChowNow CEO Chris Webb

This Week in Startups - Video

Play Episode Listen Later Nov 5, 2020 74:13

The post E1134 Rising Stars of SaaS 4: Deep dive on the food delivery wars with ChowNow CEO Chris Webb appeared first on This Week In Startups.

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E1134 Rising Stars of SaaS 4: Deep dive on the food delivery wars with ChowNow CEO Chris Webb

This Week in Startups

Play Episode Listen Later Nov 5, 2020 74:13

The post E1134 Rising Stars of SaaS 4: Deep dive on the food delivery wars with ChowNow CEO Chris Webb appeared first on This Week In Startups.

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Blast From The Past: Matthew Williams of ChowNow, Building Your Career After A Coding Bootcamp: WeAreLATech Startup Spotlight

WeAreLATech LA Startups Podcast

Play Episode Listen Later Oct 16, 2020 31:56

Don't miss out on the next WeAreLATech podcast episode, get notified by signing up here http://wearelatech.com/podcastWelcome to WeAreLATech's LA Tech Startup Spotlight!“Building Your Career After A Coding Bootcamp”Get your very own WeAreLATech tee at http://wearelatech.com/shopWeAreLATech Podcast is a WeAreTech.fm production.To support our podcast go to http://wearelatech.com/believeTo be featured on the podcast go to http://wearelatech.com/feature-your-la-startup/Want to be featured in the WeAreLATech Community? Create your profile here http://wearelatech.com/communityHost, Espree Devorahttps://twitter.com/espreedevoraespree@wearelatech.comGuest,Matthew Williams of ChowNowhttp://findmatthew.com/https://www.linkedin.com/in/mattwilliams85For a calendar of all LA Startup events go to, http://WeAreLATech.comTo further immerse yourself into the LA Tech community go to http://wearelatech.com/vipLinks Mentioned:ChowNow, https://www.chownow.com/Syntax Podcast, https://syntax.fm/Maximum Fun, http://www.maximumfun.org/Epicodus, https://www.epicodus.com/New Relic, https://newrelic.com/Twitch, https://www.twitch.tv/Netflix, https://www.netflix.com/Thrive Market, https://thrivemarket.com/Mindbody, https://www.mindbodyonline.com/GitHub, https://github.com/Hack Reactor, https://www.hackreactor.com/People Mentioned:Marc Maron, https://twitter.com/marcmaronJoe Rogan, https://twitter.com/joeroganCharlie Hoehn, https://twitter.com/charliehoehnCredits:Produced and Hosted by Espree Devora, http://espreedevora.comStory produced, Edited and Mastered by Adam Carroll, http://www.ariacreative.ca/Show Notes by Karl Marty, http://karlmarty.comMusic by Jay Huffman, https://soundcloud.com/jayhuffmanShort Title: Matthew Williams of ChowNow

How to Get BIG GROWTH from being Organic on LinkedIn with Daniel Murray

Connection Loop with Ruben Dua

Play Episode Listen Later Oct 12, 2020 37:09

LinkedIn has dramatically changed in the past number of years. From solely being a source to find a new job to its current mission of helping users manage their professional identity, the platform has become an increasingly important part of our work lives. The good news? We are only in the early innings. LinkedIn is going to become an even more effective tool that you can use to accomplish your business’s goals and your personal goals. To learn more about how you can get significant growth from LinkedIn, we are happy to share our recent interview with Daniel Murray. Currently, Daniel is the senior marketing operations manager at ServiceTitan, which is a software company focusing on commercial and residential HVAC, plumbing, electrical, and other field service businesses. He also has experience working for companies like ChowNow, Oracle, SnackNation, and the Corrao Group. Daniel is passionate about LinkedIn and has leveraged its power to accomplish his personal and professional goals. In his conversation with Dubb founder Ruben Dua, Daniel shares his knowledge and experience of using LinkedIn to achieve his growth goals. Some of the topics discussed include why LinkedIn today is like Facebook in 2012, why giving is an effective way to enhance your business funnel, how to get organic on LinkedIn, why active listening is so important in all areas of life (including LinkedIn), why it is so critical to understand the purpose of your post, and why pleasing everyone is the worst possible marketing strategy. Want to learn more from Daniel about how to get big growth from being organic on LinkedIn? The story continues at dubb.com. Learn more about Dubb at https://dubb.it/up5c Chat with us on social media: Dubb Facebook: https://www.facebook.com/dubbapp Linkedin: https://www.linkedin.com/company/dubb/ Instagram: https://www.instagram.com/dubbapp/ Twitter: https://twitter.com/dubbapp Youtube: https://www.youtube.com/dubbapp Ruben Dua Facebook: https://www.facebook.com/rubendua Linkedin: https://www.linkedin.com/in/rubendua Instagram: https://www.instagram.com/rubendua/ Twitter: https://twitter.com/rubendua Medium: https://medium.com/@rubendua Youtube: https://www.youtube.com/user/theqbe --- Send in a voice message: https://anchor.fm/connection-loop-dubb/message

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Episode 103: Cassie Hitchcock on Mitigating Crisis to Deliver Excellent Customer Experiences

Sales Enablement PRO Podcast

Play Episode Listen Later Sep 9, 2020 11:46

Shawnna Sumaoang: Hi, and welcome to the Sales Enablement PRO podcast. I am Shawnna Sumaoang. Sales enablement is a constantly evolving space and we’re here to help professionals stay up to date on the latest trends and best practices so that they can be more effective in their jobs. Today I’m excited to have Cassandra Hitchcock from ChowNow join us. Cassandra, I would love for you to introduce yourself, your role, and your organization to our audience. Cassie Hitchcock: Hello. Thank you so much for having me. As you said, my name is Cassandra Hitchcock. I work for ChowNow. I am our senior manager of sales enablement. I work remotely from Chicago. And for those of you that are unfamiliar with ChowNow, we’re a SaaS platform within restaurant tech. What’s really great is we’re a mission-driven organization that helps restaurants thrive by providing them with commission-free online ordering, which has been very crucial, especially this year. SS: Absolutely, Cassandra. I’m so excited to have you on our podcast today, so thank you for joining us. And as you mentioned, ChowNow is really providing an essential service right now, given everything that’s going on to help support local restaurants and businesses and even individuals over the past few months. So I’d love to hear from you how your sales enablement priorities have evolved to support ever-changing kind of business goals at this time. CH: I would say that first and foremost we’ve remained nimble and we have tried new things and new ways. Basically, anything we thought we were supposed to be doing quickly changed, sometimes overnight. We became very good at solving problems on the fly and many of those were brand new to the organization that we had never seen before. An example of that was we actually had to reduce our client onboarding time because we had more restaurants reaching out to us to sign up on our platform than we had ever had before. And so, we basically needed to figure out a way that we could get more of our clients up and running faster than any other time in history. So, my team actually put together some webinars that were customer facing and we hosted them twice a day throughout the majority of March and April. This was something that we had never done before. We kind of just sat in a room, threw some ideas up on a whiteboard and decided, hey let’s just try it and see how it works. So that would be an example of one of the things that we tried. Another thing that stood out to us was there was a response that needed to be made to help our restaurant partners in any way that we could. So, one thing we did was we created a product called Loyal Local and we brought that entire cross-functional team together. We trained the front lines and then took that all to market within a week which was something that ChowNow had never done before. It was really cool because that was an unbelievably quick timeline to turn everything around and everyone kind of threw their hands in together and made it work. So, it’s super exciting to be part of. SS: That is amazing what you guys have been doing. And it sounds like you’ve been doing enablement both internally and externally. I would love to hear from you, how have you and the sales enablement team at ChowNow helped your company navigate the change that’s been occurring over the past few months. CH: I would start by saying that I’m a huge believer in creating your own luck. So, in the middle of last year, I was hired as our first member of a newly created team called Revenue Operations. The team was actually formed to support our sales client onboarding and customer success teams. What we did was we really stretched the revenue organization as a whole to have a growth mindset. This really laid the foundation that I believe allowed us to quickly shift to support the demands that COVID-19 put on the team. Some of the things that we really had to bring the team together and get them on board were around foundational things like rolling out a sales methodology, we updated our sales stages, we built that framework directly into Salesforce into their day to day workflow, we created geo-based territories, we also optimized and change the commission plan. All of this happened literally in less than a year. So, it was change upon change that my team had to really just champion across the org. Some of the other things that we have done have just been really around being solution-oriented and throwing out traditional timelines to make things happen faster than before. One of the things that was really crucial to build that I noticed really within a couple of days of being at ChowNow was the need for having a more traditional or process-oriented internal communications. We are really heavily reliant on Slack and it got to the point where you almost needed an assistant to keep up with all the slacks, because if you got up from your desk or now that we’re working from home if you got up for a few minutes, you would miss a lot of the updates that were coming through. So, we put together a weekly meeting that we host, and we bring together all of our revenue team leaders across sales, client onboarding and restaurant success. And then we also bring in our leaders from product and finance growth marketing, and we actually have a weekly meeting and we discuss what’s happening across the business that we really feel like the frontline sales team needs to know. And from that discussion, we actually create Google slides that we provide our leaders on the sales side. That really helps create the framework for all of their weekly team meetings. And we found that this has been super successful and keeping a consistent cadence across the org and keeping things from getting buried in Slack. SS: That is fantastic. That sounds like a really great way to streamline communications with all of the frontline revenue teams. How has sales enablement supported these teams as they’re transitioning into new ways of working, as you mentioned a lot are working remote and having to interact with customers or buyers that are also facing kind of a unique situation being remote as well. CH: Enablement is a constantly evolving team sport. There are new challenges that present themselves all the time. And I feel like the work is never really complete as you can always iterate and improve upon it. One of the first projects that we attacked early on was creating a central repository for on-brand and up to date content that the sales team could rely on to help them get up to speed on initiatives and products. This website was due to roll out April 1st, but due to all of the things happening with COVID-19 we were actually forced to move it up to March 16th to support a fully remote staff, that literally happened overnight. We’ve been really careful not to assume and try to meet people where they are. There are many reps that we had that were used to being in the field and they knew exactly how to conduct a face to face meeting, but then they were forced to use technology that they didn’t really feel comfortable using. So, in a fully remote environment, it’s really important as an enablement person to reach out across those lines and have conversations or send a Slack and show that you really care about them and help build that relationship because that’ll allow you to identify skill gaps and prioritize your enablement roadmap. SS: Absolutely. And let’s drill in a little bit, what do reps need to be able to do in order to continue to drive impact with customers during this time? CH: I think there are three things that are really important now more than ever before to be impactful to your customers. One is patience. People are wearing more hats than ever before. Some people became teachers overnight to their children. Some are dealing with a world where they don’t have that in-person connection that they’re used to. Maybe their summer vacation plans were changed or canceled. Maybe they’re navigating a job loss or a health scare. It just seems like there are so many things that are happening for people and having patience will really allow you to help reduce the stress and anxiety on both sides of the phone. Another thing that will really help is empathy. It gives you the ability to see from a different perspective, and it allows you to really react with compassion with everything that’s happening. And last but not least authenticity is really important because it shows the passion that you have for what you’re doing every day. And if you’re selling with passion, there’s no one that isn’t better to buy from than that. SS: I love those points that you just hit on. And a lot of those are things that reps haven’t necessarily had to fine-tune. For example, like understanding how to apply empathy as they’re also trying to navigate the sales scenario. And so, what are the ways in which maybe enablement can step in and help their sales teams understand how to really refine their skills on that front in a really rapid way, given everything that’s going on as quickly as it is? CH: It probably would come down to just reaching out and making sure you’re making connections with people across your organization that maybe you don’t work with day to day that have different backgrounds or have different things going on. I think that everyone brings something different to the table and understanding from their point of view, just how they view the world is going to allow us all to be better off especially with everything that’s happening in the world. SS: What are some of the largest challenges that you’ve experienced in navigating change and then on the upside, how have you overcome some of those challenges? CH: I would say that I have never worked in an organization that believed that their communication was perfect. In fact, if you’re not working on improving communication daily, then you’re going to really lose your ability to earn trust and navigate change. So, in doing so when you’re thinking about how do you navigate change, it comes down to how are you preparing, and have you built a plan? And when you’re creating that plan, one of the most crucial parts of the planning process is creating a communication and training plan that supports the change. Another thing that you need to consider when looking at communication, especially if it’s a big change to the organization, you need to determine if that communication is going to come top-down, or if it’s going to bubble up from their peers. And sometimes it’s a combination of the two. Once you’ve hit your stride with messaging, you’ll know it because it comes off seamless and it comes with practicing and pulling in different groups of people to get their feedback and buy-in along the way. When we changed our comp plan, it was a huge change to the organization. And it was something that we iterated on a couple of times, but we brought in different people at each step of the way so that we could get their buy-in feedback and really help craft that message so then when we rolled it out to the entire org at the same time it went without a beat and people didn’t even know that we had practiced as much as we had. SS: That’s fantastic. Cassandra, again, kudos to the amazing pivot and agility that you guys have demonstrated at ChowNow given the challenging times that we’re facing. It is extremely impressive what you’ve done. So, thank you so much for making the time to chat with us today. CH: Of course. Thank you for having me. SS: To our audience, thanks for listening. For more insights, tips, and expertise from sales enablement leaders, visit salesenablement.pro. If there’s something you’d like to share or a topic you’d like to learn more about, please let us know. We’d love to hear from you.

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Cernos Bar And Grill COVID19 Protection

Illinois News Now

Play Episode Listen Later Aug 21, 2020 11:34

Recently several employees of Cerno's Bar and Grill came down with positive tests for COVID-19. The owners of Cerno's Bryan Crabtree and John Cernovich want the public to know that despite this, Cerno's Bar and Grill is open for business and because of the safety protocols they have in place they are operating safely and with your safety in mind. New protections have been added on top of already stringent standards for cleanliness and care for the COVID-19 virus. If you are still concerned about dining in, you can make use of the patio next to the Boiler Room where the outdoor atmosphere and new menu options await. And they still have their ChowNow app for those looking to pick up a meal on the go and at your request, they will bring your order to your vehicle.

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Season 03, Episode 02: Sofreh

Play Episode Listen Later Jul 21, 2020 34:37

Nasim Alikhani is changing the perception of Persian cuisine, a very underrepresented cuisine in the United States, through her highly acclaimed restaurant, Sofreh, in Brooklyn. With all of the accolades and positive reviews, Nasim still manages to create a restaurant atmosphere that feels like home. Nasim was born in Iran, and at the age of 23, she moved to New York to study and became a nanny. Throughout her adult life, she spent many years traveling back and forth to Iran, meeting with other home cooks and learning their techniques and family recipes. After raising two children of her own, Nasim decided to pursue her dream of opening a restaurant, without any formal restaurant experience, at the age of 58. Nasim has spent years, even decades, carefully creating her menu, and she's welcoming people into an extension of her home, one dish at a time. Find Sofreh online at https://www.sofrehnyc.com/ and @sofreh_brooklyn on Instagram. The Open Belly podcast is hosted by Danielle Lehman and shares the stories of immigrant and refugee chefs and restauranteurs across America. You can find the Open Belly podcast online at openbellypodcast.com or on Instagram, Facebook, or Twitter @openbelly. Thank you to ChowNow for supporting us this season. This episode was edited by Oliver J. Hughes. Content warning: this episode contains a brief conversation about pregnancy loss from 23:00-25:00.

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Season 03, Episode 01: Union Hmong Kitchen

Restaurant and Retail Marketing

Play Episode Listen Later Jul 14, 2020 44:50

While it’s always been Chef Yia Vang’s dream to open a brick and mortar restaurant in Minneapolis, his bigger mission has been to honor his parents, and to share his family’s story. He’s been able to do that through his series of pop-ups at Union Hmong Kitchen. His newest venture, Vinai, is slated to open in late 2020 or early 2021, and will celebrate his parents’ pursuit of a better life for their children. We sat down with Chef Yia to talk about how he first introduced Hmong food to Minneapolis, and where he hopes to go from here. Find Union Hmong Kitchen online at https://unionkitchenmn.com/ and @unionhmongkitchen on Instagram. The Open Belly podcast is hosted by Danielle Lehman and shares the stories of immigrant and refugee chefs and restauranteurs across America. You can find the Open Belly podcast online at openbellypodcast.com or on Instagram, Facebook, or Twitter @openbelly. Thank you to ChowNow for supporting us this season. This episode was edited by Oliver J. Hughes, and photography was provided courtesy of @the_restaurant_project

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NYC Caps Third-Party Delivery Fees

The Brian Lehrer Show

Play Episode Listen Later May 18, 2020 26:09

Last week, NYC's City Council passed a bill to temporarily cap delivery fees from apps like Grubhub. Rebeca Ibarra, producer and reporter for WNYC, breaks down the move, how it may help restaurants stay afloat during the pandemic, and who will have to pick up the costs. @BrianLehrer can someone just design an altruistic app for the NYC restaurant world that cost users a one-time signup fee of $4.99, and cost restaurants $100/month for listing- no surcharges or delivery fees- and we all just... use.... that...? — morgan april (@morganquinn) May 18, 2020 I owned a restaurant for 15 years. We resisted joining GH as long as we could but the customers want the ease of ordering online. Even loyal customers I know by name don’t want to set up a new account for ChowNow etc. convenience is king — GED (@laramonapineda) May 18, 2020 @BrianLehrer Delivery drivers also have few places to wash hands and use the bathroom. Maybe the @NYCMayor or City Council can legislate access. https://t.co/H776AYcK19 — S.R. Sehgal (@srsehgal) May 18, 2020 @BrianLehrer I learned of these insane fees that food apps charge local restaurants a few weeks ago. To support my favorite restaurants during covid19, I’m ordering directly from them so they keep more of the profits. @Seamless @Grubhub pls give restaurants some relief. — steven ramey (@steven_ramey) May 18, 2020 I know I’m in the minority, but when I can, I will still order over the phone and go over and personally pick up my food! I hate those Apps! — 𝑀𝒾𝓈𝑔𝒾𝓋𝒾𝓃𝑔𝓈 (@lacunalingua) May 18, 2020

ChowNow Co-Founder and COO Eric Jaffe

Your AREA Podcast

Play Episode Listen Later May 7, 2020 27:58

AREA Real Estate founder Tim Schaffer launches the inaugural Your AREA Podcast with ChowNow's Co-founder Eric Jaffe. Topics include why ChowNow prefers to support restaurants rather than take the spotlight and how ChowNow is dealing with COVID. Plus, learn why ChowNow chose Kansas City as its HQ2.

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Taking Orders on your Instagram Feed

Play Episode Listen Later Apr 17, 2020 1:51

ChowNow is a new service that charges a reasonable monthly fee so you can put "order now" stickers right on your Instagram feed. Listen to the briefing to hear more about this exciting new service. See acast.com/privacy for privacy and opt-out information.

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How COVID-19 is Impacting Speakers: Mike Ganino on Why It's Time to Share Your Story

The Rita Made Me Do It Show

Play Episode Listen Later Mar 31, 2020 74:35

Has the current global situation left you wondering if public speaking should be a part of your business strategy? Do you believe that it may not be a feasible option in the future? Well join me today as I chat with special guest, Mike Ganino, all about public speaking. We discuss everything from how his speaking business has been impacted by the crisis, what the future of public speaking may look like and what you can be doing RIGHT NOW to set yourself up for public speaking success! We chat about: The perspective you need to throw out the window when it comes to public speaking An easy but BIG mindset mistake you may be making and how to overcome it The one simple motto that has allowed Mike to succeed at such a high level (and it can work for you can too!) Mike's best tips for thoroughly enjoying your wine (no matter how cheap it is!) One surprising effect COVID-19 may have on your public speaking future The ultimate feeling everyone (including you) is seeking in life and how to reach it Mike's top predictions on how you will need to pivot your business for sustainability and success in the future The three different speaking models you can choose from and which one can be shockingly effective Translating your speaking style into sales And so much more! Mike Ganino is a storytelling + communication expert who helps authors, experts, coaches, and entrepreneurs create signature talks that set them up with instant authority. When his clients talk, the world leans in to listen. He is the author of Company Culture for Dummies and has been named a top 30 Culture Speaker by Global Guru. He is the Executive Producer of TEDx Cambridge. Mike's worked with Protein Bar, ChowNow, Lettuce Entertain You, Potbelly Sandwich Shop, Snagajob, National Association of Catering and Event Planners, and the American Marketing Association www.mikeganino.com www.thespotlightacademy.com/quiz www.instagram.com/mikeganino www.facebook.com/thespotlightacademy Episode 29: Supercharge Your Business: Esther Boykin on How to Cultivate Self-Love so That Your Business Thrives Join me in my FREE private Facebook community, the All-In entrepreneur: https://www.facebook.com/groups/theallinentrepreneur/ Connect with me on Instagram: https://instagram.com/ritagoodroe

#21: Mike Ganino-Public Speaking and Storytelling Coach

Talking to Cool People w/ Jason Frazell

Play Episode Listen Later Mar 12, 2020 84:33 Transcription Available

Mike schools Jason on all things wine, how truly trusting himself is the key to his success in everything he does, and educates Jason on how he has secretly been wearing drag for most of his life. "If you are too much for some people, find new people."Mike Ganino is a storytelling + communication expert who helps authors, experts, coaches, and entrepreneurs create signature talks that set them up with instant authority. When his clients talk, the world leans in to listen. He is the author of Company Culture for Dummies and has been named a top 30 Culture Speaker by Global Guru. He is the Executive Producer of TEDx Cambridge. Mike’s worked with Protein Bar, ChowNow, Lettuce Entertain You, Potbelly Sandwich Shop, Snagajob, National Association of Catering and Event Planners, and the American Marketing Association. www.facebook.com/mikeganinowww.instagram.com/mikeganino www.linkedin.com/in/mikeganinowww.mikeganino.com

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Season 02, Episode 11: Sybil's Bakery

Play Episode Listen Later Nov 18, 2019 24:21

In this season’s finale, we had the great pleasure of getting to know Ken Bernard of Sybil’s Bakery in Queens. Ken was born in Guyana and immigrated to NYC as a young child. His mother, a hair dresser by trade, began baking Guyanese baked goods in their home to make extra money. Eventually, his mother, had the opportunity to open a bakery storefront and has left quite the legacy with her family and neighborhood. Ken’s story is touching, honest, and real—something that we’ll carry with us forever. We hope you get as much out of his story as we have. Find Sybil's Bakery online at http://www.sybilsoriginal.com/ and @sybilshillside on Instagram. The Open Belly podcast is hosted by Danielle Lehman and shares the stories of immigrant and refugee chefs and restauranteurs across America. You can find the Open Belly podcast online at openbellypodcast.com or on Instagram, Facebook, or Twitter @openbelly. Thank you to our supporters, ChowNow and New American Economy. This episode was produced by Oliver J. Hughes, photography provided by Alyssa Broadus and Chris Dolt, and artwork created by Frank Norton. Data points and research provided by New American Economy.

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Season 02, Episode 10: Yemen Cafe

Play Episode Listen Later Nov 11, 2019 26:25

For this week’s episode, we had the opportunity to get to know Sid Nassir from Yemen Cafe. Yemen Cafe has two locations—one in downtown Brooklyn and one in Bay Ridge. We visited Sid at the Bay Ridge location before inviting him into our studio location for the interview, and you’ll hear in the interview we will talk a lot about the role Yemen Cafe plays in the Bay Ridge neighborhood, an incredibly diverse neighborhood in Brooklyn, a borough which is home for over 8,000 Yemeni Americans. Yemen Cafe has become a central meeting place for people of all religions and ethnicities—and a gathering place for some fantastic Yemeni food. Find Yemen Cafe online at http://www.yemencafe.com/ and @yemencafe on Instagram. The Open Belly podcast is hosted by Danielle Lehman and shares the stories of immigrant and refugee chefs and restauranteurs across America. You can find the Open Belly podcast online at openbellypodcast.com or on Instagram, Facebook, or Twitter @openbelly. Thank you to our supporters, ChowNow and New American Economy. This episode was produced by Oliver J. Hughes, photography provided by Alyssa Broadus and Chris Dolt, and artwork created by Frank Norton. Data points and research provided by New American Economy.

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Season 02, Episode 09: Handsome Rice

Play Episode Listen Later Nov 4, 2019 24:42

This week, we’ll hear from Hansong Kim of Handsome Rice, a Korean fast casual restaurant located in Murray Hill. Hansong started his culinary career in Korea, where he quickly rose the ranks and became a bit of a celebrity chef, publishing multiple cookbooks and making frequent television appearances. He wanted to learn more though, so he immigrated to the United States to attend Johnson & Wales University and develop his skills even further. As you’ll hear in the interview, Hansong is happy to be living a simpler life, bringing a healthified version of Korean cuisine to NYC. Find Handsome Rice online at https://www.handsomerice.com/ and @handsome_rice_nyc on Instagram. The Open Belly podcast is hosted by Danielle Lehman and shares the stories of immigrant and refugee chefs and restauranteurs across America. You can find the Open Belly podcast online at openbellypodcast.com or on Instagram, Facebook, or Twitter @openbelly. Thank you to our supporters, ChowNow and New American Economy. This episode was produced by Oliver J. Hughes, photography provided by Alyssa Broadus and Chris Dolt, and artwork created by Frank Norton. Data points and research provided by New American Economy.

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Season 02, Episode 08: La Morada

Play Episode Listen Later Oct 28, 2019 30:44

For today’s episode, we’re headed up to The Bronx to chat with Yajaira Saavedra from La Morada. La Morada is a neighborhood staple in Mott Haven specializing in Oaxacan cuisine. Yajaira operates the restaurant with her mother, brother, and other family members. Aside from the phenomenal moles that put La Morada on the map, La Morada is known as a safe gathering space for people in the community. Yajaira and her family actively participate in social justice causes in their neighborhood, and they use their platform as a way to share their culture and art with their neighbors. In the interview, we’ll hear from Yajaira about how La Morada is impacting the community in a positive way. Find La Morada online at https://lamoradanyc.com and @lamoradanyc on Instagram. The Open Belly podcast is hosted by Danielle Lehman and shares the stories of immigrant and refugee chefs and restauranteurs across America. You can find the Open Belly podcast online at openbellypodcast.com or on Instagram, Facebook, or Twitter @openbelly. Thank you to our supporters, ChowNow and New American Economy. This episode was produced by Oliver J. Hughes, photography provided by Alyssa Broadus and Chris Dolt, and artwork created by Frank Norton. Data points and research provided by New American Economy.

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Season 02, Episode 07: Birds of a Feather

Play Episode Listen Later Oct 21, 2019 25:33

Yiming Wang and Xian Zhang have made a name for themselves in the Chinese culinary scene with their Michelin-starred restaurant, Cafe China, and the sequel restaurant, China Blue. Now their newest concept, Birds of a Feather, is capturing the hearts of folks in the Williamsburg area. Upon entering the space, you’ll be wowed by Yiming’s skill for interior design, and the exceptional service and food. In the interview, Yiming and Xian share what made them take the leap to the restaurant industry from their stable careers in finance. Find Birds of a Feather online at https://birdsofafeatherny.com/ and @manoushehnyc on Instagram. The Open Belly podcast is hosted by Danielle Lehman and shares the stories of immigrant and refugee chefs and restauranteurs across America. You can find the Open Belly podcast online at openbellypodcast.com or on Instagram, Facebook, or Twitter @openbelly. Thank you to our supporters, ChowNow and New American Economy. This episode was produced by Oliver J. Hughes, photography provided by Alyssa Broadus and Chris Dolt, and artwork created by Frank Norton. Data points and research provided by New American Economy.

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Season 02, Episode 06: Manousheh

Play Episode Listen Later Oct 14, 2019 25:22

On today’s episode, we hear from Ziyad Hermez, owner of Manousheh, a Lebanese flatbread shop in the West Village. After moving to the United States for graduate school, Ziyad found himself craving his favorite Lebanese comfort food — piping hot bread, fresh from the oven, topped with olive oil and za'atar. After testing hundreds of recipes in his home kitchen, Ziyad decided to travel back to Lebanon to perfect his craft by interning with some of the most highly respected Manousheh bakers. Now he’s spreading the Manousheh love throughout New York. Find Manousheh online at https://www.manousheh.com/ and @manoushehnyc on Instagram. The Open Belly podcast is hosted by Danielle Lehman and shares the stories of immigrant and refugee chefs and restauranteurs across America. You can find the Open Belly podcast online at openbellypodcast.com or on Instagram, Facebook, or Twitter @openbelly. Thank you to our supporters, ChowNow and New American Economy. This episode was produced by Oliver J. Hughes, photography provided by Alyssa Broadus and Chris Dolt, and artwork created by Frank Norton. Data points and research provided by New American Economy.

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Season 02, Episode 05: Papa's Kitchen

Play Episode Listen Later Oct 7, 2019 28:35

At Papa’s Kitchen, located in Jackson Heights, you’ll be greeted with a smile, a menu—and a book of karaoke songs. Co-owner Maribeth Roa has created an oasis for her regulars who come for the food, stay for the karaoke, and keep coming back for the hospitality. In this episode, you’ll hear from Beth about her love and gratitude for her father who gave so much to his family. Find Papa's Kitchen online at https://papaskitchennyc.com/ and @papas.kitchen0 on Instagram. The Open Belly podcast is hosted by Danielle Lehman and shares the stories of immigrant and refugee chefs and restauranteurs across America. You can find the Open Belly podcast online at openbellypodcast.com or on Instagram, Facebook, or Twitter @openbelly. Thank you to our supporters, ChowNow and New American Economy. This episode was produced by Oliver J. Hughes, photography provided by Alyssa Broadus and Chris Dolt, and artwork created by Frank Norton. Data points and research provided by New American Economy.

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Season 2, Episode 04: MáLà Project

Play Episode Listen Later Sep 30, 2019 35:45

In this episode, we had the opportunity to chat with co-founder of Málà Project, Ning “Amelie” Kang. When you come to Málà Project, you’ll be presented with a menu of Chinese appetizers, small plates, and the dish we’ll be talking about today, called “Dry Pot”. On the dry pot menu, you’ll find a list of about 70 ingredients to choose from, which are then wok fried with 24 spices and peppers and served in a family style communal bowl for the table to enjoy. You’ll hear in the interview how to properly order and enjoy dry pot, and the brave entrepreneurship story of Amelie. Find Málà Project online at https://www.malaproject.nyc/ and @malaproject on Instagram. The Open Belly podcast is hosted by Danielle Lehman and shares the stories of immigrant and refugee chefs and restauranteurs across America. You can find the Open Belly podcast online at openbellypodcast.com or on Instagram, Facebook, or Twitter @openbelly. Thank you to our supporters, ChowNow and New American Economy. This episode was produced by Oliver J. Hughes, photography provided by Alyssa Broadus and Chris Dolt, and artwork created by Frank Norton. Data points and research provided by New American Economy.

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Season 2, Episode 03: Çka Ka Qëllu

Play Episode Listen Later Sep 23, 2019 22:11

For an experience like no other, head to Çka Ka Qëllu located in the Bronx. Owner Ramiz Kukaj was inspired to open his restaurant when his son asked him where he could take his friends for authentic Albanian cuisine. In his research, Ramiz came up empty handed and decided it would become his life’s mission to bring Albanian cuisine and culture to NYC. After years of collecting 18th and 19th century Albanian artifacts to decorate the space, Çka Ka Qëllu is now one of the most unique restaurant/museum experiences in the city. Find Çka Ka Qëllu online at http://ckakaqellu.com and @ckakaqellu on Instagram. The Open Belly podcast is hosted by Danielle Lehman and shares the stories of immigrant and refugee chefs and restauranteurs across America. You can find the Open Belly podcast online at openbellypodcast.com or on Instagram, Facebook, or Twitter @openbelly. Thank you to our supporters, ChowNow and New American Economy. This episode was produced by Oliver J. Hughes, photography provided by Alyssa Broadus and Chris Dolt, and artwork created by Frank Norton. Data points and research provided by New American Economy.

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Season 2, Episode 02: Caracas Arepa Bar

Play Episode Listen Later Sep 16, 2019 36:55

In today’s episode, we had the pleasure of speaking with co-owner of Caracas Arepa Bar, Maribel Araujo. Caracas is a Venezuelan arepa bar with 3 locations in NYC — one in Manhattan in the Lower East Side, one in Brooklyn, and a 3rd summer location in Rockaway Beach. Maribel’s business journey has not been without challenges, as one of her locations was damaged in a fire, and another washed away by Superstorm Sandy. Her ongoing stories of resilience are sure to inspire. Find Caracas Arepa Bar online athttp://www.caracasarepabar.com/index.php and @caracasarepabar on Instagram. The Open Belly podcast is hosted by Danielle Lehman and shares the stories of immigrant and refugee chefs and restauranteurs across America. You can find the Open Belly podcast online at openbellypodcast.com or on Instagram, Facebook, or Twitter @openbelly. Thank you to our supporters, ChowNow and New American Economy. This episode was produced by Oliver J. Hughes, photography provided by Alyssa Broadus and Chris Dolt, and artwork created by Frank Norton. Data points and research provided by New American Economy.

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Season 2, Episode 01: Khe-Yo

Play Episode Listen Later Sep 9, 2019 50:34

For the first episode of season two, we had the opportunity to sit down with Soulayphet “Phet” Schwader from Khe-Yo, located in Tribeca. At Khe-Yo, Phet is cooking traditional Laotian cuisine with modern touches, at a hip and vibrant location in Tribeca. Chef Phet was born in Laos and came to Wichita, Kansas through a refugee resettlement program as a young child. Sadly Phet’s biological father passed away while living in a refugee camp, and you’ll hear Phet share how he decided to embark on a journey to find out more about his late father. Find Khe-Yo online at https://www.kheyo.com/ and @khe_yo on Instagram. The Open Belly podcast is hosted by Danielle Lehman and shares the stories of immigrant and refugee chefs and restauranteurs across America. You can find the Open Belly podcast online at openbellypodcast.com or on Instagram, Facebook, or Twitter @openbelly. Thank you to our supporters, ChowNow and New American Economy. This episode was produced by Oliver J. Hughes, photography provided by Alyssa Broadus and Chris Dolt, and artwork created by Frank Norton. Data points and research provided by New American Economy.

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Open Belly Goes to NYC