Podcasts about crisis communications

Last week, my daughter graduated from Loyola University Chicago. After years of watching her build a life—on the field, on the sidelines, in the center of the action—she's stepping into the real world. And like so many graduates right now, she's walking in with drive, uncertainty, and a digital footprint that started long before her first job offer.This episode is a message to her—and to every graduate who needs a little direction that's not sugarcoated. It's a life list. The same one I've given my own kids (sometimes more than once). The same one I use with clients in crisis.In this episode:The top three questions students (and parents) ask me after every keynoteWhy your degree matters less than how well you can read a roomThe habits and mindsets that actually keep reputations intactWhat to say in your first “I don't know what to do” moment at workAnd the one thing every Gen Z grad needs to hear—especially those shaped by the pandemic yearsThis is not motivational filler. It's a real list for the real world. Send it to your grad. Save it for your kid. Or come back to it when your own clarity runs low.Read the entire list here on my PR Breakdown Substack: What No One Tells New Grads About Crisis Communication (And Life) Want More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, exclusive member chats, weekly lives, and monthly workshops that go deeper than the mic. It's the insider's hub for communicators who want strategy with spine—and a little side-eye where it counts.Follow Molly → @MollyMcPherson Subscribe to PR Breakdown on Substack → prbreakdown.media Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. Follow & Connect with Molly: https://www.youtube.com/mollymcpherson https://www.tiktok.com/@mollybmcpherson https://www.instagram.com/molly.mcpherson/ https://www.linkedin.com/in/mollymcpherson/ © 2025 The PR Breakdown with Molly McPherson

When a crisis emerges, how should your nonprofit respond? Farra Trompeter, co-director, is joined by Joanna Brody, founder and president of Brody PR, to explore how nonprofits can prepare and navigate crises with strategy, empathy, and impact.

The speed of communication during a crisis can determine whether a company maintains control of its story or loses it to speculation and misinformation. Gerard Braud, crisis communications expert, joins host Victoria Meyer to share real-world insights from decades of experience in both journalism and the chemical industry, emphasizing the critical need for rapid, clear, and well-prepared communication when incidents occur. Together, they explore how chemical companies can build effective crisis communication strategies, prepare holding statements, tackle challenges like incomplete information and confidentiality, and leverage tools such as SituationHub to streamline the process. With practical examples and straightforward advice, Gerard and Victoria discuss why preparation on a “clear, sunny day” is essential to protect revenue, reputation, and brand in the face of crisis—highlighting what every chemical industry leader should know before the next incident hits the news. Learn more about these topics this week: Inside the Mind of a Crisis Expert: Gerard Braud's career from his early days as a TV journalist to a crisis communications advisor for the industry. Redefining Crisis Response: why traditional, slow corporate communication puts companies at risk Mistakes Companies Make: what happens when companies don't prepare The New Rules of Media Engagement Leadership on the Worst Day Killer Quote: "If you're not getting a statement out in under fifteen minutes, you're doing it all wrong. Be prepared on a clear, sunny day so you're your best on your worst day." — Gerard Braud Other Links: Managing Crisis Communications: How To Save Your Reputation With Gerard Braud 00:00 Crisis Communications in Chemicals 03:32 Streamlining Crisis Communications 07:33 Crisis Communication Tool: SituationHub 12:49 "Crisis Communication Holding Statement" 15:04 App Privacy and HIPAA Compliance 17:58 "Effective Media Training with Scripts" 21:29 Crisis Communication Strategy Essentials 25:29 Rethinking PR Quotes and Efficiency 26:32 Manipulating Media with Built-In Quotes 30:18 Engage, Share, Stay Tuned Subscribe to The Chemical Show on YouTube  ***Don't miss an episode: Subscribe to The Chemical Show on your favorite podcast player.  ***Like what you hear? Leave a rating and review. ***Want more insights? Sign up for our email list at https://www.thechemicalshow.com 

Welcome to Common Concern: Conversations on Anti-Asian Racism in the Wake of COVID-19. This is a special Below the Radar series produced in collaboration with Toronto Metropolitan University and SFU's Vancity Office of Community Engagement. Common Concern is a mini-series that considers the historical context, and short and long term impacts of a rise of anti-Asian racism during the COVID-19 pandemic, through the lens of academics and community organizers. In this introductory episode, Canadian Journal of Communication editor Stuart Poyntz is joined by Sibo Chen to discuss the origins of Common Concern, as an offshoot of Sibo's ongoing research, the potential for podcasting as an accessible vehicle for knowledge mobilization, and the development of this special series in partnership with Below the Radar. Bios: Sibo Chen Sibo Chen is an Assistant Professor in the School of Professional Communication at Toronto Metropolitan University. As a critical communication scholar by training, his areas of interest include Public Communication of Climate and Energy Policy, Risk and Crisis Communication, Transcultural Political Economy, and Critical Discourse Analysis. Currently, he serves as Executive Board Members of the International Environmental Communication Association as well as the Canadian Communication Association. Stuart R. Poyntz Stuart R. Poyntz is Professor and Associate Director of the School of Communication and a Director of the Community Engaged Research Centre (CERi) at Simon Fraser University. His work in participatory research has largely involved teenagers in informal learning spaces and art institutes. He has been a Visiting Scholar at Queensland University of Technology, Griffith University, Hong Kong Baptist University, and the University of British Columbia, and was President of the Association for Research in Cultures of Young People. Stuart's research addresses children's media cultures, theories of public life, social care and urban youth cultures. He has published five books, including the forthcoming monograph, Youthsites: Histories of Creativity, Care and Learning in the City (Oxford UP), and has published widely in national and international peer-reviewed journals, including Oxford Review of Education, Popular Culture, Journal of Children and Media, Canadian Journal of Communication, Cultural Studies, Studies in Social Justice, Journal of Youth Studies, Review of Education, Pedagogy and Cultural Studies, and in various edited collections.

Julia Aoki hosts a discussion with Dr. Sibo Chen and Dr. Cary Wu on anti-Asian racism during the COVID-19 pandemic. Dr. Chen, assistant professor at Toronto Metropolitan University, discusses his research on media narratives, political polarization, and disinformation. Dr. Wu, an associate professor at York University, highlights the rise of anti-Asian racism and its impact on mental health. Sibo emphasizes the importance of bringing together diverse voices, including scholars, community practitioners, and journalists, to discuss and address the long-lasting impact of anti-Asian racism, which intensified during the pandemic. The conversation also covers the importance of understanding different perceptions of racism within Asian communities and the need for transdisciplinary research to address these issues effectively. Resources: Sibo Chen: https://www.torontomu.ca/procom/people/sibo-chen/ Cary Wu: https://profiles.laps.yorku.ca/profiles/carywu/ #StopAsianHate: https://www.degruyter.com/document/doi/10.1515/jtc-2021-2002/html?lang=en Angus Reid Institute: https://angusreid.org/ Bios: Sibo Chen Sibo Chen is an Assistant Professor in the School of Professional Communication at Toronto Metropolitan University. As a critical communication scholar by training, his areas of interest include Public Communication of Climate and Energy Policy, Risk and Crisis Communication, Transcultural Political Economy, and Critical Discourse Analysis. Currently, he serves as Executive Board Members of the International Environmental Communication Association as well as the Canadian Communication Association. Cary Wu Cary Wu (PhD, UBC) is an assistant professor of sociology at York University. His research focuses on political culture, race and ethnicity, and health inequality. He has published widely on these topics and often shares his research with the public via national and international TV, radio, and newspaper forums including NPR, CBC, CTV, Washington Post, Toronto Star, Maclean's, and The Economist. He is currently working on a five-year (2022-2026) SSHRC Insight Grant research project to develop a political sociology of health (PSH) to study social and political trust as essential determinants of health.

Send us a textContent warnings have long been treated as mere disclaimers—brief nods to potential triggers without much thought to their real impact. But what if they could do more? Rachel Edwards believes they can. As a senior content designer at Content Design London and the creator of the book Designed with Care: Creating Trauma-Informed Content, Rachel brings together voices from health, government, and nonprofit sectors to explore how words can support those experiencing trauma. Her book is a groundbreaking resource for anyone looking to communicate with empathy and intention.In our conversation, Rachel unpacks the limitations of traditional content warnings and explains how to transform them into tools of empowerment and choice. We also explore the inspiration behind Designed with Care and the collaborative effort that brought its pages to life. With practical insights on trauma-informed design, Rachel shares how simple shifts in language can make information more accessible and less retraumatizing. Join us as we dig into the principles of trauma-informed design and discover how content warnings can move beyond disclaimers to become instruments of real safety and empowerment.About Rachel EdwardsFrom dabbling in food writing to working as a librarian, Rachel has spent the best part of 2 decades working with words. As a content designer she has worked extensively with parliament, and government, helping people understand their rights. Her interest is how to create better content for people experiencing stress, anxiety and trauma. Originally from Canada, Rachel now lives in Scotland with her 2 children.Connect with Rachel EdwardsDesigned With Care | Linkedin | Get the BookAbout Host Maria Bryan Maria Bryan is a trauma-informed storytelling trainer. She helps nonprofit leaders tell powerful and impactful stories that resist harm. Maria has over fifteen years in marketing communications in the public sector. She has a Master's Degree in Public Administration, a Bachelor's Degree in Journalism, and is professionally certified in Trauma & Resilience, Trauma-Informed Space Holding, Trauma-Informed Coaching, and Somatic Embodiment & Regulation. Maria is a firm believer that storytellers make the world a healthier, safer, cleaner, and happier place. Connect with MariaSpeaking & Training | LinkedIn | Email

In episode 12 we sit down with Chris Bess, Public Information Officer for the Miami Beach Police Department. With nearly a decade of experience in law enforcement and public affairs, Chris has become a trusted voice for one of the most dynamic cities in the country. From his early days in the academy to leading communications during high-pressure moments, Chris shares his journey, lessons learned, and what it really means to serve the public in today's world. We also dive into the evolving role of communication in law enforcement. Chris gives us a behind-the-scenes look at how departments navigate public perception, build community trust, and manage crisis situations in real time. Whether you're interested in law enforcement, public relations, or simply hearing from someone who's dedicated to public service, this episode offers powerful insights and real-world takeaways. To connect with The Best of The Best Podcast:@tbotbpod on all socialsSubscribe on your favorite podcasting platform to be notified when a new episode is releasedProduced by: Maverick Levy & Jett LevyTitle Sponsor: Brinks Armored Account / brinksarmored.comBeverage Sponsor: PATH Water / drinkpathwater.comTo access our Educational Series visit: Nectormembership.comPodcast Network: Surroundings Group Podcast Network Learn more about your ad choices. Visit megaphone.fm/adchoices

Join host Nataraj as he speaks with Emily Gerber, founder and principal of SixEastern, a PR firm specializing in startups and tech companies. Emily shares her expertise on crafting effective PR strategies for early-stage startups and navigating the evolving media landscape.About the Episode:This episode demystifies the world of PR for tech founders. Emily differentiates PR from marketing, emphasizing the importance of earned media and credibility. She provides actionable advice on when to engage a PR firm, the types of media to target, and how to manage expectations. The conversation explores alternative strategies beyond traditional tech publications, including podcasts and new media platforms. Emily highlights the increasing importance of founders building their social profiles and telling authentic stories. She shares real-world examples of successful PR campaigns and offers valuable insights into navigating crisis communications.About the Guest and Host:Emily Gerber: Founder and Principal of SixEastern, a PR firm for startups and tech companies. Previously at Uber and Box. Connect with Emily: → Website: https://www.sixeastern.com/Nataraj: Host of the Startup Project podcast, Senior PM at Azure & Investor. → LinkedIn:   /natarajsindam  → Twitter: https://x.com/natarajsindam→ Email updates: ⁠https://startupproject.substack.com/⁠→ Website: ⁠⁠⁠https://thestartupproject.io⁠⁠⁠Timestamps:00:02 - Introduction and Guest Introduction00:45 - Emily's Background and PR for Tech Startups01:17 - PR vs. Marketing: Understanding the Difference03:13 - When to Engage a PR Firm: Seed vs. Series A05:40 - The Unique Landscape of AI Startup PR06:19 - Top Tier PR Firms and Their Specializations08:39 - Setting Expectations and Measuring PR Success09:18 - Pitching Podcasts vs. Traditional Media14:21 - The Problem with Automated PR Pitches16:42 - Storytelling for Series A to Series C Startups17:44 - Crafting the Founder's Message for Podcasts21:08 - The Trend of Founders Going Direct on Social Media24:15 - Why Elon Musk's Strategies Don't Work for Everyone25:26 - Concrete Examples of Successful PR Campaigns29:21 - Why Traditional Media Still Matters for Startups31:12 - Pitching to New Media Platforms32:00 - Organic vs. Strategic PR: Behind-the-Scenes Tactics34:12 - SEO for AI Search Engines and the Future of PR37:18 - PR Plus Marketing: Integrating Services38:47 - Emily's Current Media Consumption: TBPN42:39 - Mentors and Their Influence44:38 - Lessons Learned in PR45:40 - Crisis Communications at Uber48:16 - Ignored Sectors in Startup PR: Enterprise SoftwareSubscribe to Startup Project for more engaging conversations with leading entrepreneurs!→ Email updates: ⁠https://startupproject.substack.com/⁠#StartupProject #PR #PublicRelations #Startups #Tech #Media #Marketing #Communications #Founders #Entrepreneurship #TechCrunch #WallStreetJournal #Podcast #YouTube #AI #SixEastern

John Maytham speaks to Andrew Thompson from News24’s Disinformation Desk about how false claims go viral faster than the truth — and why South Africans have fewer tools than ever to fight back. Follow us on:CapeTalk on Facebook: www.facebook.com/CapeTalkCapeTalk on TikTok: www.tiktok.com/@capetalkCapeTalk on Instagram: www.instagram.com/capetalkzaCapeTalk on YouTube: www.youtube.com/@CapeTalk567CapeTalk on X: www.x.com/CapeTalkSee omnystudio.com/listener for privacy information.

How can lessons from cybersecurity lead to revelations about communicating under pressure? Join Staffbase SVP & GM David Maffei as he sits down with Tom Wentworth, CMO at incident.io, to unpack the biggest challenges leaders face in modern crisis communications. In this high-stakes episode, they explore why fear is the #1 silent killer in leadership communication, how executives can own the narrative during a crisis, and the cybersecurity lessons every business must learn to protect their reputation. With firsthand insights from the CrowdStrike crisis, Boeing's PR disaster, and AI's growing role in corporate risk, Tom shares why clarity beats complexity and how the right communication strategy can save your brand from catastrophe. Whether you're a CXO, marketer, or crisis manager, this conversation is packed with actionable takeaways on building trust, preventing misinformation, and using AI to stay ahead of threats. Tune in now and discover how to lead with confidence when the stakes are high.

A football legend avoids the one question everyone's asking. A Hollywood power couple frames advocacy through a lens that feels just a little too curated. And a trusted draft analyst unravels on-air when his favorite prospect freefalls. This episode covers three high-profile figures—Bill Belichick, Blake Lively, and Mel Kiper Jr.—each caught in a reputational storm of their own making.The instinct to protect ego is understandable—but it's also where most people go wrong. When public figures refuse to adapt or acknowledge the obvious, they don't protect their image—they invite scrutiny. Whether it's personal relationships, unresolved legal issues, or professional misfires, the damage isn't just in the mistake. It's in pretending the mistake doesn't exist.Silence isn't strategy—it's speculation fuelDoubling down rarely works when credibility's at stakeThe Streisand Effect is still undefeatedWant More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, exclusive member chats, weekly lives, and monthly workshops that go deeper than the mic. It's the insider's hub for communicators who want strategy with spine—and a little side-eye where it counts.Follow Molly → @MollyMcPherson Subscribe to PR Breakdown on Substack → prbreakdown.media Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. Follow & Connect with Molly: https://www.youtube.com/mollymcpherson https://www.tiktok.com/@mollybmcpherson https://www.instagram.com/molly.mcpherson/ https://www.linkedin.com/in/mollymcpherson/ © 2025 The PR Breakdown with Molly McPherson

Michelle Rupp, an Emmy Award winning broadcast journalist, is the Founder and CEO of Memorable Results Media, a boutique agency dedicated to helping small and medium-sized businesses gain earned media coverage on local and regional television. With a background in news production and a passion for empowering business owners, Michelle uses her 25 years of experience in broadcasting to deliver tangible results. Her clients frequently see increased revenue, sold-out events and elevated visibility in their communities, with many attributing significant business growth to her media strategies.

Are we going in the right direction as communicators? In an era of dramatic policy shifts, cultural upheaval, and a fractured media landscape, how do we trudge onward through the muck without losing our way? Weighty questions indeed. In this episode of The Trending Communicator, host Dan Nestle sits down with Elie Jacobs, founding partner of Purposeful Advisors, to tackle the thorny issues facing today's communications professionals. With over two decades of experience in public policy and advocacy, Elie brings a wealth of insights to the table. From his early days in President Clinton's post-presidential office to his current role advising startups and mid-size companies, Elie has witnessed firsthand the evolution of the communications profession. This wide-ranging conversation covers critical topics like the impact of AI on truth and objectivity, the challenges of maintaining purpose in a "perma-crisis" environment, and the delicate balance between business imperatives and societal responsibilities. Elie and Dan discuss the pitfalls of chasing trends versus staying true to core business objectives, and debate the proper role of communicators in shaping corporate policies on contentious issues. Throughout the episode, Elie emphasizes the importance of critical thinking, curiosity, and maintaining perspective in an increasingly polarized world. He argues for a return to fundamentals - focusing on clear business purposes rather than getting caught up in the latest social media firestorms. The discussion also touches on generational divides in the workplace and how early career experiences shape communicators' approaches to risk and decision-making. Whether you're a seasoned PR pro or just starting out in the field, this episode offers valuable food for thought on the current state and future direction of strategic communications. Elie's candid insights and Dan's probing questions combine to create a thought-provoking exploration of our profession's most pressing challenges. Don't miss this opportunity to gain fresh perspective on navigating the complex waters of modern corporate communications. Listen in and hear about...  Navigating the perma-crisis era as a communications professional How early career experiences shape strategic advisory skills Balancing business imperatives with societal responsibilities Critical thinking's vital role in the age of AI-driven information Adapting communication strategies to rapid political shifts Purposeful advising: focusing on a company's core mission Nuanced approaches to diversity and inclusion in corporate settings Notable Quotes On Career Beginnings: "The way I got into this was, you know, just sheer dumb luck. I didn't know what I wanted to do when I finished school. And then 911 happened and I picked up with cliche duffel bag of clothes and a duffel bag of GMAT books and LSAT books and GRE books and went off to Israel to try to figure out what to do." - Elie Jacobs [2:30 - 3:57] On the Path to Communications: "I don't know that. You know, people talk about having a calling, right? Some people have calling calling to the pulpit, regardless of what religion it is. Other people have callings to be doctors, other people have callings to be teachers. I'm not sure I've met anybody who has a calling to be a lawyer. I don't think I've ever met somebody who has a calling to be a public relations or communications specialist." - Elie Jacobs [6:48 - 7:15] On Representing Important Figures: "The only thing that was really said to us was you represent him, which also means you're representing his wife, who was then the senator. So that kind of weighs on you a little bit." - Elie Jacobs [12:36 - 12:45] On Dealing with High-Pressure Situations: "Once Bill Clinton completely loses his temper at you, your perspective on things changes a great deal. He lost it at me because I happened to be. I. I was just in the way." - Elie Jacobs [13:40 - 13:50] On the Importance of Critical Thinking: "Critical thinking is something that we actually have to call out now as something that, okay, we, we really need. Critical thinkers used to be almost a given that, you know, you, one of the reasons why either you are hired for an important job or, or that, you know, when you come out of college or wherever you've been, that, you know, critical thinking is part of the resume." - Dan Nestle [18:56 - 19:19] On the Challenges of Objective Truth in Modern Times: "The concept of objective truth has been shattered over the last 10 years. And it's not just, you know, misinformation and creative hyperbole and truth and, you know, truthful lies or whatever the term was that they came up with in the first Trump administration." - Elie Jacobs [27:04 - 27:18] On the Evolution of Media and Truth: "For the better part of three centuries or more. There were editors who present who basically worked on something that was book length every single day and that was the news." - Elie Jacobs [43:02 - 43:12] On the Role of Purpose in Business: "When we talk about purposeful, we're talking about, we're going to help you figure out what your purpose is. Going back to Simon Sinek's golden circle of why, how and what." - Elie Jacobs [51:43 - 51:52] On the Importance of Business Fundamentals: "There has to be a business imperative. You can only be good for society if you're good at business." - Elie Jacobs [1:05:05 - 1:05:11] Resources and Links Dan Nestle Inquisitive Communications | Website The Trending Communicator | Website Communications Trends from Trending Communicators | Dan Nestle's Substack Dan Nestle | LinkedIn Dan Nestle | Twitter/X Elie Jacobs Purposeful Advisors | Website Elie Jacobs | LinkedIn Timestamped key moments from this episode (as generated by Fireflies.ai)

Send us a textSummary: In this conversation, Doug Levy discusses his extensive background in journalism and emergency communications, leading to the writing of his book, 'The Golden Hour.' He emphasizes the critical importance of timely and accurate communication during crises, outlining common mistakes made by Public Information Officers (PIOs) and the evolving role of social media in disseminating information. Levy shares insights on effectively balancing rapid responses with the need for accuracy and understanding community dynamics in communication strategies. Doug Levy shares insights on effective crisis communication strategies in this conversation, emphasizing the importance of quick and credible information dissemination during emergencies. He discusses the necessity of preparation for unexpected crises, the value of building relationships with the media, and the critical role of practice in ensuring effective communication. Levy highlights real-world examples, including the Boston Marathon bombing, to illustrate the importance of having a solid plan and adaptability. He concludes with key takeaways for Public Information Officers (PIOs) to enhance their effectiveness in crises.Doug's BIO: Doug Levy is a communications strategist, media and presentation coach and freelance writer. He was a reporter for USA Today and other national media for 20 years, covering front-page stories such as crimes, wildfires and other disasters, medical and scientific research, policy debates, and scientific or other misconduct. His first experience as a PIO was leading a volunteer fire department in Maryland in the 1990s. Since then, he led communications at two major universities and served on the emergency management teams. He has helped police and other government officials, medical center leaders, scientists, and universities prepare for, navigate, and respond to crises and adapt in the era of nonstop social media communication, partisan news outlets, and divided communities. His book, The Communications Golden Hour: The Essential Guide to Public Information When Every Minute Counts, has been an acclaimed handbook for public information officers since it was first released in 2018. Find out more at douglevy.com.Scale Faster with The Growth HackGrowth marketing tips & tech insights from those who've done it.Listen on: Apple Podcasts SpotifySupport the showOur premiere sponsor, Social News Desk, has an exclusive offer for PIO Podcast listeners. Head over to socialnewsdesk.com/pio to get three months free when a qualifying agency signs up.

No club is immune to crisis, but most are unprepared when it strikes. In this episode, Ed Heil is joined by Andy Skoogman, a seasoned crisis communications expert with a background in law enforcement, media, and private clubs. Together, they discuss the common misconceptions club leaders have about crisis situations, what effective planning actually looks like, and why managing internal communication is just as important as handling the public response. Whether it's a media incident, a member conflict, or something more serious, this conversation sheds light on what clubs can do today to be better prepared tomorrow Key Moments: Andy's Background in Crisis Communication [00:00:00] – From journalism to military media training to law enforcement, Andy shares how his career shaped his crisis communication expertise. A Lifelong Connection to Private Clubs [00:04:00] – Andy reflects on growing up golfing with his father and why he chose to raise his own kids in a private club environment. Common Misconceptions About Crisis Planning [00:07:30] – Andy outlines the three biggest myths leaders believe about crises: it won't happen, others will handle it, and you can't plan for it. Real-World Examples of Club Crises [00:11:00] – From tragic accidents to internal disputes, Andy explains how crises at clubs take many forms—most without media coverage. Risk Management Through a Communications Lens [00:14:00] – Why crisis planning can't be left to legal teams alone, and how to look at risk from a PR standpoint. The Speed of Crisis in the Digital Age [00:16:30] – How social media has changed the game, and why clubs need to respond faster than ever before. Choosing the Right Spokesperson [00:20:00] – Why credibility, clarity, and media training matter more than titles when selecting someone to represent the club. Balancing Transparency and Legal Advice [00:24:00] – Why withholding information often backfires—and the case for addressing bad news head-on. Internal Communication Builds Credibility [00:28:00] – Andy shares how consistent member communication builds trust long before a crisis occurs. Club Governance Challenges [00:32:00] – Volunteer boards, dues increases, and why the club communication structure can break down under pressure. Taking Action: Where Club Leaders Should Start [00:36:00] – Practical next steps: scenario planning, identifying spokespeople, and media training for key staff. Final Thoughts on Reputation and Readiness [00:40:00] – Why club reputation is more vulnerable than ever—and why preparation makes all the difference.      

"It takes 20 years to build a reputation and one tweet to destroy it." Aaron Blank joins us to discuss the crucial importance of crisis communications and the proactive measures businesses should take to prepare for potential crises. Aaron explains how companies can effectively manage their reputations when unexpected situations arise, emphasizing that having a solid crisis plan is not just a good idea—it's essential. He talks about the value of transparency and responsiveness during a crisis, urging leaders to avoid the dreaded "no comment" response, which can harm relationships and reputations. He highlights the need for thorough planning, scenario mapping, and ongoing communication with stakeholders in a crisis situation. Ultimately, he stresses that investing time and resources into crisis management can safeguard a company's reputation, making it a vital part of any business strategy.Key Takeaways Public relations professionals emphasize the need for crisis communication planning well before a crisis occurs, as it is crucial for effective management. Crisis communications require understanding the landscape, including local and global events that could impact a business and its stakeholders. Companies should prepare for crises by maintaining a responsive communication strategy and avoiding the use of 'no comment' as a response. Establishing a crisis management communications team and defining roles is essential for efficient crisis response and recovery processes. The importance of internal communications during a crisis cannot be overstated; keeping the in-house team informed is vital for cohesive management. Crisis preparedness involves scenario planning, message development, and regular training to ensure teams are ready to act swiftly when needed. About the Guest Aaron Blank is President and CEO of Fearey. He leads the firm's crisis and issues management work, ensuring the team has the resources and expertise to navigate complex challenges. With more than 23 years of experience, Aaron has managed high-stakes situations across the U.S., from reputational crises following crane accidents and workplace safety issues to data breaches, M&A transactions, and food recalls. He has advised CEOs, government leaders, police chiefs, and mayors during critical moments, including officer-involved shootings and legal disputes affecting both private and public sectors. About the Host Abbie Fink is president of HMA Public Relations in Phoenix, Arizona and a founding member of PRGN. Her marketing communications background includes skills in media relations, digital communications, social media strategies, special event management, crisis communications, community relations, issues management, and marketing promotions for both the private and public sectors, including such industries as healthcare, financial services, professional services, government affairs and tribal affairs, as well as not-for-profit organizations. PRGN Presents is brought to you by Public Relations Global Network, the world's local public relations agency. Our co-host and executive producer is Adrian McIntyre with Speed of Story, a B2B communications firm in Phoenix....

Today, we're going over your questions. You guys had some follow-ups about my stalker, Timothy C., and I'll be giving you a few more details on that situation. We're also unpacking the RFK Jr. sex scandal—what's real, what's spin, and what it all means. Plus, the government's leaked text messages have been making waves, and I'll be breaking down what they reveal and why you should (and shouldn't) care.—https://policecoffee.com/?gad_source=1&gbraid=0AAAAACG7qmI1dmMkruwgp8vA8w0oECKla&gclid=Cj0KCQjwtJ6_BhDWARIsAGanmKfdkRQ1M1sighZQ-PGpEpsCjrZ8fCigidnvH55bfBUNMa56-yoy_A8aAv34EALw_wcB—https://open.spotify.com/episode/7CcmZWvQEaLTQAQRAFy2BQ?si=FgeO4b9QSi-5eB2cqX2XHw

Ever wondered how a single misstep on social media could unravel everything you've worked for? In today's digital world, reputations are built and broken online. For lawyers and firms, mastering crisis management is essential to maintaining credibility and trust. Meet Nathan Miller, Founder and CEO of Miller Ink, a strategic communications firm. Nathan joins us to share his expertise on navigating crises, tailored for an audience that spans from nonprofits to real estate, and yes, even law firms. Nathan has transformed online crises for numerous clients, managing over a thousand cases, including a dog grooming drama that went viral—resulting in unexpected extortion and internet uproar. In this episode of the Cut to the Chase: Podcast, you'll learn how to handle a PR crisis, whether you're in the wrong or just caught in the storm, and how strategic communication can be a game-changer for your firm. What to expect in this episode: Nathan's insights on viral internet crises Miller Ink's unique approach to handling PR crises Real life examples of crises and resolutions  Crisis prevention strategies for organizations  The role of strategic communications in real estate  Nonprofit sector's communication challenges and solutions  Designing impactful social impact programs  Key Actionable Takeaways: Develop a crisis management plan with defined media protocols. Train your staff on handling unexpected media encounters. Foster a holistic communications strategy that integrates PR with digital outreach. Leverage story-telling to enhance visibility and manage reputation. Stay tuned for more updates, and don't miss our next deep dive on Cut to The Chase: Podcast with Gregg Goldfarb!   Subscribe, rate, review, and share this episode of the Cut to the Chase: Podcast!   Resources: Learn more about Nathan: https://miller-ink.com/who-we-are/nathan-miller  Connect with Nathan on LinkedIn: https://www.linkedin.com/in/nathan-miller-6909628   Email Miller Ink: info@miller-ink.com  Ethos Giving: https://ethos-giving.com  This episode was produced and brought to you by Reignite Media.

Melissa Flynn, APR, MBA, brings nearly three decades of PR and marketing expertise to this powerful conversation about finding your voice during life's most challenging moments. What begins as a discussion about traditional crisis communication for organizations transforms into an empowering exploration of how these same principles can help women navigate personal crises with confidence and clarity.Drawing from their shared professional experience, Melissa and host Maria MacMullin explore how communication strategies used in high-pressure corporate settings can be adapted for women navigating the challenges of discussing domestic violence, sexual assault, or everyday discrimination. For these and other adverse situations, Melissa offers a remarkably practical framework: in urgent situations, focus solely on stating the facts and expressing what you need. For situations with more preparation time, organize your thoughts around the facts first, then provide context before sharing your full story.The conversation takes a personal turn when Melissa shares her own experience of being mistaken for an assistant in a business meeting despite being the leader of the presentation. These everyday indignities contribute to what the speakers identify as the broader crisis facing women – the systematic undermining of women's voices in personal and professional settings.What makes this episode truly valuable is its emphasis on practical application. Melissa walks through specific examples of how to respond when someone interrupts you, talks over you, or disrespects you. The key? Practice neutral, fact-based communication before you're in a crisis, focus on what you can control, and recognize that finding your voice is a lifelong journey of small, consistent acts of self-advocacy.Whether you're navigating workplace discrimination, courtroom testimony, or difficult conversations with a partner, this episode provides concrete tools to help you communicate effectively even in emotionally charged situations. Because everyone has a voice – and everyone deserves to be heard.

Send us a textLeadership Clarity Call: Schedule your free consultation with KeleAre you trying to lead confidently while everything around you feels uncertain? In a world where layoffs loom, initiatives get scaled back, and the job market shifts like quicksand beneath our feet, women leaders face unprecedented challenges. But what if uncertainty could become your leadership superpower instead of your kryptonite?In this essential episode of Communicate to Lead, I'm sharing battle-tested communication frameworks that transform how you navigate uncertainty—both for yourself and those looking to you for guidance. Discover why acknowledging reality isn't a weakness but the foundation of authentic leadership, and learn exactly how to communicate with impact when everyone is operating with reduced cognitive bandwidth.What You'll Learn:The Reality Check Communication Model for acknowledging challenges without resorting to toxic positivity or doomThe 3R Communication Framework: Regular, Relevant, and Relatable Communication StrategiesHow to balance empathy with necessary boundaries using the Compassionate Clarity approachPractical resilience-building techniques for yourself and your teamThe Control Circles exercise to focus energy where it can have the most impactShare your insights, breakthroughs, or questions with Kele on Instagram @thetailoredapproach or through LinkedIn. Your experience might be featured in an upcoming episode!—------------------------------------------------Connect with Kele for more leadership insights: LinkedIn: https://www.linkedin.com/in/kele-ruth-belton/ Instagram: https://www.instagram.com/thetailoredapproach/ Website: https://thetailoredapproach.com 

In this episode of the Building PA Podcast, co-host Jon O'Brien takes the reins as he interviews his fellow co-host, Chris Martin, who is the president and owner of Atlas Marketing. The episode dives deep into the critical topic of crisis management, a subject that has been requested by listeners and industry members alike.Chris shares his experiences from recent discussions with industry professionals, revealing that many organizations are reacting to crises rather than proactively preparing for them. He notes that common issues include misinformation, cybersecurity attacks, and even tragic incidents like fatalities on job sites. The episode stresses the importance of defining what constitutes a crisis, as it can vary widely from one organization to another.As the discussion progresses, Chris outlines the necessary steps for effective crisis planning, including establishing clear roles and responsibilities within a crisis management team. He emphasizes the need for organizations to tailor their crisis plans to their specific size and circumstances, rather than relying on generic templates that may not be applicable.The episode also touches on the significance of communication during a crisis, with Chris introducing the concept of a "packaged answer" for media interactions. This approach involves delivering a key message supported by facts and closing with a reiteration of that message to ensure clarity and prevent misinformation.Listeners are encouraged to visit Atlas Marketing's website, where they can access a guide on preventing crises, further enhancing their understanding of this vital topic. The episode wraps up with Jon and Chris reflecting on the importance of being prepared for the unexpected and the value of listening to their audience's needs.Join us for this insightful episode as we explore the complexities of crisis management in the construction industry and equip yourself with the knowledge to navigate potential challenges effectively.

In this episode of the Change Africa podcast, host Isaac Aboah and co-host Daniel Merki engage with Mimi Kalinda, a global communication specialist, to explore the importance of storytelling in reshaping Africa's narratives. Mimi reflects on her career, the complexities of African culture, and the power of narratives in influencing perceptions and behaviors. She emphasizes the need for culturally nuanced communication and the role of storytelling in problem-solving and transformational change across the continent. The conversation delves into the importance of building authentic African narratives, the role of crisis management in collective action, and the necessity for government leaders to embrace storytelling as a strategic tool. It highlights the lessons learned from past crises, particularly in the context of the Ebola outbreak and COVID-19, emphasizing the need for a cohesive narrative that aligns with the realities on the ground. The discussion also touches on the challenges of measuring the impact of storytelling and the importance of preparing for future crises. This conversation explores the significance of crisis communication, the power of storytelling in leadership, and the importance of embedding storytelling within organizational culture. It emphasizes the need for adaptability in crisis situations and the role of reputation management.Episode Summary00:00 Introduction to Storytelling in Africa02:57 Reflections on Accomplishments and Future Goals06:08 Understanding Africa's Complex Narratives09:02 Storytelling as a Tool for Problem Solving12:00 The Power of Narratives in Shaping Perceptions14:55 Childhood Influences and the 1994 Turning Point20:52 Career Milestones and Impactful Projects24:02 Building African Narratives27:00 Crisis Management and Collective Action29:59 Government Leadership and Storytelling33:59 The Importance of Strategic Communication38:57 Measuring Impact in Storytelling42:09 Crisis Communication Lessons Learned44:34 Crisis Communication and Adaptability49:10 The Power of Storytelling in Leadership52:12 Embedding Storytelling in Organizational Culture55:26 The Importance of Preserving African Stories01:00:20 The Dangers of Ignoring Our HeritageFurther Reading and ResourcesMimi Kalinda's book, "Talking to Africa: Considering Culture in Communications for a Complex Continent," is available for purchase at AmazonVisit Mimi Kalinda's website at mimikalinda.com for more information on her work and access her upcoming book, "Echoes of Influence: Harnessing The Power of Storytelling As A Leadership Strategy."This podcast is a production of Nexa Media.Do you have a question for our hosts? Email us at hello@changeafricapodcast.comFollow the podcast on Twitter, Facebook, Instagram, and LinkedIn.Watch on YouTube Hosted on Acast. See acast.com/privacy for more information.

Positive media coverage for fraternities and sororities is on your mind? Michelle Rupp, EMMY Award winning broadcast journalist, is the Founder and CEO of Memorable Results Media, a boutique agency dedicated to helping small and medium-sized businesses gain earned media coverage on local and regional television. With a background in news production and a passion for empowering business owners, Michelle uses her 25 years of experience in broadcasting to deliver tangible results. Her clients frequently see increased revenue, sold-out events and elevated visibility in their communities, with many attributing significant business growth to her media strategies. Michelle has earned a reputation as a thought leader in the field of PR and Crisis Communications. Today, Michelle combines her unique insight and proven methods to guide her clients in leveraging local media, social media, and community connections to increase sales and create impact. A heart disease survivor and accomplished marathon runner, Michelle's resilience shines through in all aspects of her life. Her belief in the power of television as an indispensable tool for making an impact led her to televise her heart surgery. With accolades including an EMMY and an Edward R. Murrow Award, she continues to inspire through her work and her story. In episode 543 of the Fraternity Foodie Podcast, Michelle tells us about the challenges with her family's small hardware store when she was growing up, why she decided to go to the University of Central Arkansas, what was special about the members of Alpha Sigma Alpha that made her want to join, how students can change the perception of Fraternities and Sororities in the media, how students can get a career in television, how students can build their storytelling skills, how to pitch stories to the media if you're a college student, Michelle's best advice for crisis communications, and what the PR chair in your chapter should be thinking about. Enjoy!

In this episode of PRCA Fuse Global, we sit down with Amanda Coleman, a crisis communication specialist with over 25 years of experience in exploring the evolving landscape of crisis management, reputation strategy, and PR leadership.Amanda shares her journey from journalism to PR, her critical role in the Manchester Arena attack response, and how organisations can betterprepare for and handle crises. She also discusses the impact of social media,the importance of mental health in crisis management, and key insights from herbooks, including Crisis Communication Strategies.

In this episode, Deb Aikat, University of North Carolina Professor of Journalism and Media, talks with the UC Riverside School of Public Policy about how technology impacts government processes and media communication. They discuss the media's crucial role during the pandemic and emphasize the importance of providing balanced news to support a healthy democracy. This is the seventh episode in our 11-part series, Technology vs. Government, featuring former California State Assemblymember Lloyd Levine.About Deb Aikat:A former journalist, Deb Aikat has served as a faculty member in UNC-Chapel Hill's Hussman School of Journalism and Media since 1995. Aikat's peers elected him to lead as the 2023 President of the Association for Education in Journalism and Mass Communication (AEJMC), the premier 112-year-old scholarly organization with members in 43 countries across six continents. An award-winning scholar, Aikat theorizes the role of media platforms in two democratic societies, India, the largest democracy of 1.4 billion people, and the United States, one of the oldest modern democracies. By integrating news agenda-setting and agenda melding concepts, Aikat has theorized how media platforms in India and the U.S. are empowering people to protest, publish and provoke ideas through media platforms devoid of government control.Learn more about Deb Aikat via https://hussman.unc.edu/people/deb-aikatInterviewers:Lloyd Levine (Former California State Assemblymember, UCR School of Public Policy Senior Policy Fellow)Rachel Strausman (UCR Public Policy Major, Dean's Chief Ambassador)Music by: Vir SinhaCommercial Links:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://myadv.ucr.edu/forms/spp-neumann⁠⁠⁠⁠⁠⁠https://spp.ucr.edu/ba-mpp⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://spp.ucr.edu/mpp⁠⁠⁠⁠⁠⁠⁠ This is a production of the UCR School of Public Policy: ⁠⁠⁠⁠⁠⁠⁠https://spp.ucr.edu/⁠⁠⁠⁠⁠⁠⁠ Subscribe to this podcast so you don't miss an episode. Learn more about the series and other episodes via ⁠⁠⁠⁠⁠⁠⁠https://spp.ucr.edu/podcast⁠⁠⁠⁠⁠⁠⁠. 

Send us a textDiscover how artificial intelligence is revolutionizing crisis communication management alongside our esteemed guest, Philippe Boremans. With his extensive experience in public relations, particularly in crisis and risk communication, Philippe unveils how AI tools like ChatGPT are reshaping the landscape. He shares invaluable insights on leveraging these technologies for efficient content creation and crisis planning while stressing the importance of ethical considerations. Whether you're a seasoned professional or just starting out in the field, Philippe's practical advice on using accessible AI tools will guide you in enhancing your crisis communication strategies.You can learn more and reach Philippe Borremans at wagthedog.io or via LinkedIn.We'd love to hear from you. Email the show at Tom@leadinginacrisis.com.

Regina Carswell Russo is Founder/CEO of RRight Now Communications, a strategic communications firm.  Regina helps clients remove barriers to effective communication. With more than 30 years of communications, journalism, and media relations experience, Regina's clients include Duke Energy, Fifth Third Bank, United Way of Greater Cincinnati, The Port, Procter & Gamble, the Cincinnati Symphony Orchestra, the City of Cincinnati and Cincinnati Public Schools. After retiring from broadcast journalism after 23 years, 15 years here in Cincinnati at FOX19, Regina transitioned to arts marketing as Director of Communications and Marketing at the Cincinnati Art Museum and Chief of Communications at the Contemporary Arts Center, where the Cincinnati Business Courier recognized her accomplishments with a C-Suite Award. Regina brings innovation and creativity to solve complex communication problems for her clients in crisis communication, media relations, media interview coaching, brand reputation, and multicultural stakeholder engagement. RRight Now Communications' fastest growing client base is C-Suite women, helping them craft and elevate their authentic voice in their corporate leadership. Regina's vast number of Board appointments and awards include:• National Association of Television Arts and Sciences Emmy Nominee• Five Associated Press and Michigan Association Broadcaster Awards• Cincinnati Magazine/ 2021, 2022, 2023 Power 300-Most Powerful Business Leaders• 2022 YWCA Career Woman of Achievement• Board Trustee, Cincinnati Opera (Executive Committee, Nominating Commitee)• Ragan Communication/ PR Daily Communicator of the Year Award 2021 Regina is a native of Detroit, and lives in Cincinnati with her husband and two sons.   

In the latest episode of our advocacy series on The Association Insights Podcast (previously The Association 100 podcast - same great content, fresh new name!), host Colleen Gallagher engages in a compelling conversation with Louise St. Germain, Director of Membership, Marketing, and External Relations at theInternational Society on Thrombosis and Haemostasis (ISTH). With over 24 years of experience in membership, marketing, and external relations, including 12 years at the ISTH, Louise shares her journey and the impactful work of the society.Key Highlights:Career Path and Early Experiences: Louise reflects on her diverse background, starting with her role at the American Red Cross during Hurricane Katrina, where she learned the importance of flexibility, resourcefulness, and building relationships. These experiences laid the foundation for her subsequent work in communications and PR for non profits and associations.The Power of Partnerships: Emphasizing that "nothing happens alone," Louise discusses the critical role of partnerships in advancing ISTH's mission. Collaborations with entities like the World Health Organization and the European Thrombosis and Haemostasis Alliance have been pivotal in extending the society's reach and impact.World Thrombosis Day Campaign: Louise dives into the success of the World Thrombosis Day campaign, an initiative she describes as akin to nurturing a child now in its 12th year. The campaign has significantly increased global awareness of blood clot risks, influenced healthcare policies, and fostered collaborations with numerous organizations and governments worldwide.Advocacy and External Relations: Louise outlines the ISTH's multi-pronged approach to advocacy, which leverages scientific evidence, expert voices, and patient stories. Engaging early and often with regulatory bodies like the FDA and EMA, and aligning with broader public health priorities, has been central to their strategy.Crisis Communication and Preparedness: Drawing from her early experiences, Louise highlights the importance of proactive crisis communication planning. She advocates for developing clear, living crisis communication response plans and bringing teams along in preparedness efforts to maintain public trust during challenging times.Adapting to Policy Changes: In light of recent changes in the U.S. administration, Louise discusses how ISTH remains agile by monitoring global policy shifts and aligning their messaging with evolving healthcare priorities. Positioning ISTH as a nonpartisan, evidence-based organization has been key to effectively engaging with policymakers.Future Trends in Advocacy and Public Affairs: Looking ahead, Louise identifies key trends such as the integration of AI and digital strategies, personalized engagement, and cross-sector collaboration. She emphasizes the importance of associations staying relevant by embracing these trends and continually innovating in their approaches.Join us for this insightful discussion as Louise St. Germain shares her experiences and strategies in association management, marketing, and advocacy, offering valuable takeaways for professionals in the field.Stay Connected:Subscribe to The Association 100 podcast onSpotify,Apple Podcasts orYouTube Podcasts to ensure you never miss an episode.Follow us on LinkedIn atOnWrd & UpWrd for the latest in association trends and strategies.Tune in next week as we continue our advocacy series with another insightful discussion to help associations navigate the evolving political landscape.

Key Listener Takeaways:Crisis Communication Plan vs. Toolkit - Discover the difference between your crisis communication plan (the strategy and steps) and your crisis communication toolkit (the practical resources and tools you'll need on hand).Real-Life Application: Employee Arrest Scenario - Hear how the toolkit was put to use during a sensitive employee arrest situation and how it helped manage communication and maintain trust with the school community.Practical Tips for Proactive Preparedness - Get actionable tips on how to anticipate crisis challenges and equip your team with the right tools for effective communication during a crisis.SPECIAL GUESTGalen EagleManager of Strategic CommunicationsPeterborough Victoria Northumberland and Clarington Catholic District School Board, Ontario, CanadaEmail: geagle@pvnccdsb.on.ca LinkedIn: @galeneagleWebsite: https://www.pvnccdsb.on.ca/ Facebook: https://www.facebook.com/PVNCCDSB Instagram: https://www.instagram.com/pvnccdsb Twitter/X: https://x.com/PVNCCDSB USEFUL INFORMATIONCrisis Resources from Galen Eagle, APROrder your copy of my book Social Media for Schools: Proven Storytelling Strategies & Ideas to Celebrate Your Students & Staff - While Keeping Your Sanity now!Interested in our membership program? Learn more here: https://socialschool4edu.com/MORE RESOURCESFree Video Training: Learn the simple secrets behind social media for K12 schools!Sign up for our free e-newsletter - click herewww.SocialSchool4EDU.com

Welcome to the second part of our series “Leading Through Crisis”! Suddenly, it happens – a crisis emerges, often out of nowhere. And you are the responsible leader. Whether you lead a team, a department, or an entire company, crisis situations bring immense pressure. This episode focuses on how to communicate clearly and build trust in uncertain times. Stefan explores: ✅ Safety & Well-being: How to protect and support people ✅ Clarity in uncertain times: Why strong leadership provides direction ✅ Maintaining trust: How to avoid panic and create stability through decisive action Learn how great leaders communicate openly during crises to build trust and provide security.

In this episode of "The Free Lawyer," host Gary converses with Stephanie Grober, Marketing and Public Relations Director at Horowitz Agency. They delve into the evolving landscape of legal marketing, emphasizing the need for law firms to adapt their strategies to stay relevant. Stephanie highlights the importance of content marketing, AI integration, and cross-selling within firms. She offers practical advice for attorneys seeking national recognition, stressing the significance of continuous marketing efforts. The episode concludes with insights on balancing professional success and personal freedom, encouraging lawyers to engage with marketing professionals for sustained growth and visibility. Stephanie is the Marketing and Public Relations Director at Horowitz Agency delivering strategic integrated marketing and public relations services to leading law firms and professional services firms with a results-oriented mindset. Common Marketing Mistakes (00:04:13)Importance of Content Marketing (00:06:50)Public Relations Strategies (00:08:12)Maintaining Media Visibility (00:11:12)Measuring ROI in Marketing (00:12:27)Examples of PR Success (00:14:13)Balancing Promotion Strategies (00:15:43)Handling Multiple Practice Areas (00:16:30)AI in Legal Marketing (00:17:53)Crisis Communications (00:19:48)Distinguishing Law Firms (00:22:03)Reevaluating Messaging (00:23:34)Emerging Trends in Legal Marketing (00:24:07)Getting Publicity as an Attorney (00:25:19)Marketing Activity Strategy (00:25:33)Leveraging Published Content (00:26:54) Would you like to learn more about Breaking Free or order your copy? https://www.garymiles.net/break-free  Would you like to schedule a complimentary discovery call? You can do so here: https://calendly.com/garymiles-successcoach/one-one-discovery-call

In this episode of Corporate Treasury 101, we explore how treasurers navigate extreme crises. From cyberattacks and corporate fraud to the impact of COVID-19, Matt Cornwall shares firsthand lessons in crisis management, leadership, and the evolving role of treasury operations.Matt Cornwall is a seasoned finance professional with over 25+ years of experience, transitioning from Chartered Accountant to Treasurer just before the global financial crisis. He has held key treasury roles at companies like Virgin Atlantic and Travelex, where he managed through a cyberattack, financial fraud, and the pandemic. Matt is now Head of Treasury Operations for EMEA at Chubb, the world's largest property and casualty insurer.Expect to LearnThe Unexpected Path to Treasury: How Matt transitioned from accounting to treasury, and why he never looked back.Surviving a Cyberattack: The inside story of the Travelex ransomware attack and how Matt's team managed operations with no systems.Crisis Leadership: Strategies for leading a team through uncertainty, from cyberattacks to global pandemics.Treasury and Technology: How modern treasury operations rely on technology, and what happens when it all fails.Lessons in Resilience: What Matt learned about communication, leadership, and adaptability during the toughest period of his career.Episode Breakdown with Timestamps[00:00:00] - Introduction & Treasury Career Trends[00:00:57] - Meet Matt Cornwall: From Accounting to Treasury[00:03:45] - The Role of Qualifications in Treasury[00:05:37] - The Travelex Cyberattack: A Real-Life Crisis[00:10:46] - Managing Treasury Without Systems[00:14:13] - Unexpected Challenges Beyond the Cyberattack[00:27:08] - Financial Fraud at the Parent Company[00:30:52] - The COVID-19 Impact on Treasury Operations[00:39:09] - Leadership in Crisis: Communication & Trust[00:47:40] - Life After Travelex: Matt's Current Role at Chubb[00:49:32] - Closing Thoughts & How to Connect with MattFollow Matt Cornwall on Socials: Linkedin: https://www.linkedin.com/in/matt-cornwall-6447521/ Website: https://www.chubb.com/us-en/ Follow Corporate Treasury 101:Website: https://corporate-treasury-101.com/ LinkedIn:https://www.linkedin.com/company/86645197/admin/dashboard/ Follow Hussam & Guillaume:Hussam on LinkedIn: https://www.linkedin.com/in/hussam-ali-6bb69186/ Guillaume on LinkedIn: https://www.linkedin.com/in/guillaume-jouvencel/ Gha Marketing Website: https://ghapodcast.com/ ----------------------------------------------------------------------------------Get $100 off any AFP product, including their CTP Exam Prep Platform, using our discount code! Find this and More on our partner's page

In this episode of the Language on the Move Podcast, Tazin Abdullah speaks with Dr. Jia Li, Professor of Applied Sociolinguistics at Yunnan University, China. Tazin and Jia discuss crisis communication in a linguistically diverse world and a new book co-edited by Dr. Jia Li and Dr. Jie Zhang called Multilingual Crisis Communication: Insights from China (Routledge, 2024) that gives us insights into the lived experiences of linguistic minorities affected during the Covid-19 pandemic. Multilingual Crisis Communication is the first book to explore the lived experiences of linguistic minorities in crisis-affected settings in the Global South, particularly during the Covid-19 pandemic. China has been selected as a case of inquiry for multilingual crisis communication because of its high level of linguistic diversity. Taking up critical sociopolitical approaches, this book conceptualizes multilingual crisis communication from three dimensions: identifying communication barriers, engaging communication repertoires, and empowering communication justice. Comprising eight main chapters, along with an introduction and an epilogue, this edited book is divided into three parts in terms of the demographic and social conditions of linguistic minorities, as indigenous, migrant, and those with communicative disabilities. This book brings together a range of critical perspectives of sociolinguistic scholars, language teachers, and public health workers. Each team of authors includes at least one member of the research community with many years of field work experience, and some of them belong to ethnic minorities. These studies can generate new insights for enhancing the accessibility and effectiveness of multilingual crisis communication. This book will be of interest to academics and postgraduate students in the fields of multilingualism, intercultural communication, translation and interpreting studies, and public health policy. For additional resources, show notes, and transcripts, go here. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/new-books-network

In this episode of the Language on the Move Podcast, Tazin Abdullah speaks with Dr. Jia Li, Professor of Applied Sociolinguistics at Yunnan University, China. Tazin and Jia discuss crisis communication in a linguistically diverse world and a new book co-edited by Dr. Jia Li and Dr. Jie Zhang called Multilingual Crisis Communication: Insights from China (Routledge, 2024) that gives us insights into the lived experiences of linguistic minorities affected during the Covid-19 pandemic. Multilingual Crisis Communication is the first book to explore the lived experiences of linguistic minorities in crisis-affected settings in the Global South, particularly during the Covid-19 pandemic. China has been selected as a case of inquiry for multilingual crisis communication because of its high level of linguistic diversity. Taking up critical sociopolitical approaches, this book conceptualizes multilingual crisis communication from three dimensions: identifying communication barriers, engaging communication repertoires, and empowering communication justice. Comprising eight main chapters, along with an introduction and an epilogue, this edited book is divided into three parts in terms of the demographic and social conditions of linguistic minorities, as indigenous, migrant, and those with communicative disabilities. This book brings together a range of critical perspectives of sociolinguistic scholars, language teachers, and public health workers. Each team of authors includes at least one member of the research community with many years of field work experience, and some of them belong to ethnic minorities. These studies can generate new insights for enhancing the accessibility and effectiveness of multilingual crisis communication. This book will be of interest to academics and postgraduate students in the fields of multilingualism, intercultural communication, translation and interpreting studies, and public health policy. For additional resources, show notes, and transcripts, go here. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/chinese-studies

In this episode of the Language on the Move Podcast, Tazin Abdullah speaks with Dr. Jia Li, Professor of Applied Sociolinguistics at Yunnan University, China. Tazin and Jia discuss crisis communication in a linguistically diverse world and a new book co-edited by Dr. Jia Li and Dr. Jie Zhang called Multilingual Crisis Communication: Insights from China (Routledge, 2024) that gives us insights into the lived experiences of linguistic minorities affected during the Covid-19 pandemic. Multilingual Crisis Communication is the first book to explore the lived experiences of linguistic minorities in crisis-affected settings in the Global South, particularly during the Covid-19 pandemic. China has been selected as a case of inquiry for multilingual crisis communication because of its high level of linguistic diversity. Taking up critical sociopolitical approaches, this book conceptualizes multilingual crisis communication from three dimensions: identifying communication barriers, engaging communication repertoires, and empowering communication justice. Comprising eight main chapters, along with an introduction and an epilogue, this edited book is divided into three parts in terms of the demographic and social conditions of linguistic minorities, as indigenous, migrant, and those with communicative disabilities. This book brings together a range of critical perspectives of sociolinguistic scholars, language teachers, and public health workers. Each team of authors includes at least one member of the research community with many years of field work experience, and some of them belong to ethnic minorities. These studies can generate new insights for enhancing the accessibility and effectiveness of multilingual crisis communication. This book will be of interest to academics and postgraduate students in the fields of multilingualism, intercultural communication, translation and interpreting studies, and public health policy. For additional resources, show notes, and transcripts, go here. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/language

In this episode of the Language on the Move Podcast, Tazin Abdullah speaks with Dr. Jia Li, Professor of Applied Sociolinguistics at Yunnan University, China. Tazin and Jia discuss crisis communication in a linguistically diverse world and a new book co-edited by Dr. Jia Li and Dr. Jie Zhang called Multilingual Crisis Communication: Insights from China (Routledge, 2024) that gives us insights into the lived experiences of linguistic minorities affected during the Covid-19 pandemic. Multilingual Crisis Communication is the first book to explore the lived experiences of linguistic minorities in crisis-affected settings in the Global South, particularly during the Covid-19 pandemic. China has been selected as a case of inquiry for multilingual crisis communication because of its high level of linguistic diversity. Taking up critical sociopolitical approaches, this book conceptualizes multilingual crisis communication from three dimensions: identifying communication barriers, engaging communication repertoires, and empowering communication justice. Comprising eight main chapters, along with an introduction and an epilogue, this edited book is divided into three parts in terms of the demographic and social conditions of linguistic minorities, as indigenous, migrant, and those with communicative disabilities. This book brings together a range of critical perspectives of sociolinguistic scholars, language teachers, and public health workers. Each team of authors includes at least one member of the research community with many years of field work experience, and some of them belong to ethnic minorities. These studies can generate new insights for enhancing the accessibility and effectiveness of multilingual crisis communication. This book will be of interest to academics and postgraduate students in the fields of multilingualism, intercultural communication, translation and interpreting studies, and public health policy. For additional resources, show notes, and transcripts, go here. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/communications

Whether leading people through a 15-minute meeting or a years-long pandemic, communication requires compassion. For Dr. Anthony Fauci, that means being clear about who we're speaking to and concise in what we say.As one of the world's leading experts in infectious diseases and public health, Fauci has been America's most trusted voice during the COVID-19 pandemic and other health crises. Whether addressing groups of fellow scientists and specialists or everyday people, his communication approach is the same. "Know your audience," he says. "Decide what your message is and make it crisp [and] clear."In addition to being clear about the known facts, Fauci advocates for equal transparency about the unknowns. "Be totally transparent into what you know and what you don't know," he says. "Transparency, honesty and a little bit of humility — let the audience know that you don't know everything."In this episode of Think Fast, Talk Smart, Fauci joins Matt Abrahams to discuss how leaders can communicate more effectively by staying focused on what matters most. From managing uncertainty to handling contentious interactions, they explore how clarity and transparency build trust and drive results.Thank you to our Sponsor Superhuman for offering the TFTS community one month free.Episode Reference Links:Dr. Anthony Fauci Dr. Fauci's Book: Expect the Unexpected Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:34) - Communication in Crisis (03:40) - Strategies for Building Trust (05:00) - Adapting Messages for Different Audiences (07:05) - Techniques for Effective Communication (08:32) - Managing High-Stakes Communication (10:20) - Addressing Misinformation (11:33) - Impromptu Speaking Skills (14:45) - Managing Conflict in Communication (15:51) - The Final Three Questions (19:42) - Conclusion ********Become a Faster Smarter Supporter by joining TFTS Premium.Take advantage of our Sponsor offer from Superhuman

A crisis does not have to break your church or nonprofit organization. In this episode, Phil Cooke https://philcooke.com offers an overview of crisis management based on his book and masterclass titled, “Church on Trial: How to Protect Your Congregation, Mission, and Reputation During a Crisis.” Find out how to failsafe your ministry from a crisis with leadership tips on vetting employees, creating a healthy work culture, developing a crisis plan, and offering your employees crisis management training. A crisis can be an opportunity to strengthen your church to weather the storm. Get my FREE DOWNLOAD and transform your creative leadership skills when you sign up for my newsletter here: https://www.philcooke.com/subscribe/   Get the Book: “Church on Trial – How to Protect Your Congregation, Mission, and Reputation During a Crisis”Get your copy here: https://philcooke.com/crisis  Order bulk copies for your pastor team, staff and board members. Contact info@influencelab.com for details on bulk orders.  Sign up for the Masterclass! Church on Trial – Crisis Management Masterclass with Phil CookeIndividual and group rates available at: https://philcooke.com/masterclass Subscribe to my podcast for more career advice and creative leadership skills: https://podcasts.apple.com/us/podcast/phil-cooke-podcast/id1439369056 Prefer video? Subscribe to my YouTube channel to level up your creative leadership skills: https://www.youtube.com/c/philcookeofficial?sub_confirmation=1  ======================================== Phil Cooke – Media Producer/Writer/Speaker/CoachHelping Creative Leaders Influence the World Do you have a message or story the world needs to hear? I offer advice on creative leadership, digital media, branding, marketing, film and television production – and the faith to take you from where you are in your ministry or career to where you want to be.  As a filmmaker, media consultant and co-founder of Cooke Media Group in Los Angeles, my client list includes Hollywood studios, major nonprofit organizations, and many of the most respected churches and ministries in the world. I've produced media programming in nearly 70 countries and created many of the most influential inspirational TV programs in history.  My philosophy? Get your ideas out there and change the world in the process.  ========================== Connect with me on social media: Twitter https://twitter.com/philcooke Facebook https://www.facebook.com/philcookepage/ Instagram https://www.instagram.com/philcooke/ Podcast https://itunes.apple.com/us/podcast/philcookes-podcast/id1439369056  Find out about Cooke Media Group here: https://www.cookemediagroup.com ===========================  *More About This Episode* Weather the Storm – Crisis Management Training for Churches and Nonprofits with Phil Cooke Phil Cooke's Church on Trial is an indispensable tool to help church, ministry and nonprofit leaders respond to a crisis thoughtfully, appropriately, and positively. In the book and in the masterclass, you'll find out: ·      Best practices to implement now to avoid a crisis ·      The first thing to do when a crisis hits to maintain congregational trust and unity ·      How to safeguard your church's reputation before it crashes ·      The one thing you should never do in a crisis ·      How to get in front of a crisis with the truth ·      And more... Church on Trial will help you create a transparent culture as a defense against crisis – and if one does happen, serve as a guide to help you respond quickly and effectively.  Get the book: https://philcooke.com/crisis Get the masterclass: Church on Trial – Crisis Management Masterclass with Phil CookeIndividual and group rates available at: https://philcooke.com/masterclass   (As an Amazon Associate, I earn from qualifying purchases. This helps support my channel and allows us to continue making videos like this. Thank you for the support!)

Elie Jacobs is a Founding Partner at Purposeful Advisors. With a career that began in President Clinton's post-presidential office, Elie has worked for some of the world's leading public affairs and strategic communications consultancies helping clients navigate the increasingly crisis-fraught media landscape. We discussed all of this and more this week on the On Brand podcast. About Elie Jacobs Elie Jacobs is a Founding Partner at Purposeful Advisors. Elie has more than two decades of experience as a public affairs and strategic communications professional. He began his communications career as a press aide in the post-presidential office of President Bill Clinton, handling Clinton's briefing materials and working with the news media. He has worked for some of the world's leading public affairs and strategic communications consultancies, including Brunswick Group, Public Strategies, Sloane & Company, Glover Park Group, and Kivvit. Elie has served as a Senior Advisor to a leading global strategic advisory firm and is a sought-after advisor for political candidates and elected officials. He's a Political Partner with the Truman National Security Project, a member of Chatham House, and frequently provides expert media commentary on American and Israeli politics and national security. From the Show What brand has made Elie smile recently? Elie told the story of Gaggenau based on their curiosity-building ad “For Those Who Know” in the Harvard Business Review. Connect with Elie on LinkedIn and the Purposeful Advisors website. As We Wrap … Listen and subscribe at  Apple Podcasts, Spotify, Amazon/Audible, Google Play, Stitcher, TuneIn, iHeart, YouTube, and RSS. Rate and review the show—If you like what you're hearing, be sure to head over to Apple Podcasts and click the 5-star button to rate the show. And, if you have a few extra seconds, write a couple of sentences and submit a review to help others find the show. Did you hear something you liked on this episode or another? Do you have a question you'd like our guests to answer? Let me know on Twitter using the hashtag #OnBrandPodcast and you may just hear your thoughts here on the show. On Brand is a part of the Marketing Podcast Network. Until next week, I'll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices

What will Monday, January 20, mean for you? What political party has a majority in the Federal House of Representatives and Senate? What political party has a majority in the Florida House of Representatives and Senate?  In your home state?  And what will that all mean for you, your family, your wallet? Back in Episode 440, Financial Literacy and Politics, Shawn and George discussed similar issues following the results of the 2024 Presidential Elections.  As a result of that show, we met Jamie Miller, this week's guest. Jamie is the former Executive Director of the Republican Party of Florida, a US Senate Campaign Manager, Director of Field Operations for the FL 2000 Elecection & Recount, Lead Consultant for the North Carolina House Caucus 2010, a podcaster, blogger and published author (PR Handbook, Crisis Communications).  Not just a Hemmingway look-alike, Jamie talks about the Election Results, and how a majority for one political party impacts the fiscal policies of both the Country and local municipalities. We also discuss inflation, the FL insurance market, and how President Trump's policies may impact the Country over the next four years and beyond. To be fair, we would be open to interviewing any Democrat-party leadership on the same topics. If you have an interest in being on the show please reach out! You can contact Jamie at MillerStrategiesLLC@gmail.com, or listen to his podcast at www.ReasonableArguments.com, also his blog at www.ReasonableArguments.blog.  Let us know if you enjoy this episode and, if so, please share it with your friends! Please also visit our sponsor, Sam Cohen of Attorneys First Insurance for Attorneys and Title Companies looking to get a quote on Errors & Ommissions (malpractice) Insurance coverage. www.AttorneysFirst.com.   Or, you can support the show by visiting our Patreon page: https://www.patreon.com/crushingDebt   To contact George Curbelo, you can email him at GCFinancialCoach21@gmail.com or follow his Tiktok channel - https://www.tiktok.com/@curbelofinancialcoach   To contact Shawn Yesner, you can email him at Shawn@Yesnerlaw.com or visit www.YesnerLaw.com. And please consider a donation to Pancreatic Cancer research and education by joining Shawn's team at MY Legacy Striders: http://support.pancan.org/goto/MYLegacy8 

Summary In this episode of 'Five Minutes to Chaos', host Steven Kuhr engages in a deep conversation with journalist Anne Woolsey McCartan about the intersection of crisis management and journalism. They explore the importance of relationships between emergency responders and the press, the role of technology in communication, and personal experiences that shape their understanding of crisis situations. The discussion also touches on significant events like 9/11 and Hurricane Katrina, emphasizing the need for preparedness, resilience, and the critical role of information dissemination during emergencies. Takeaways Crisis management requires strong relationships between journalists and emergency responders. Personal experiences can significantly shape a journalist's perspective on crisis situations. Elected officials play a crucial role in communicating during emergencies. The press is not an enemy; they are partners in disseminating vital information. Technology is changing the landscape of crisis communication, but traditional methods still hold value. Access to emergency scenes is essential for accurate reporting. Preparedness and resilience are key in facing future crises. The aftermath of 9/11 has led to health concerns for both first responders and journalists. Katrina highlighted the need for accountability in crisis response. Joint Information Centers can enhance communication but should not replace direct access to emergency responders. Contact Information https://www.linkedin.com/in/anne-woolsey-mccarton-b6592a7a/

Set up a call:https://calendly.com/cuexamsolutions/talk-to-mark-about-any-exam-topic?month=2024-10Check out our website:https://calendly.com/cuexamsolutions/talk-to-mark-about-any-exam-topic?month=2024-10Are you worried about an NCUA exam in process or looming on the horizon? Don't face it alone!We're ex-NCUA insiders with decades of experience, ready to guide you to success. Our team understands the intricacies of NCUA examinations from the inside out.Hire us and gain:• Peace of mind during your exam process• Insider knowledge of NCUA procedures and expectations• Strategies to address potential issues before they become problems• Continuous access to our extensive subject matter expertiseWith our access retainer, you'll have on-demand support from former NCUA experts. We're here to ensure your credit union passers its exam with flying colors in its next examination.Contact Credit Union Exam Solutions today to learn more about our services and how we can help your credit union succeed.Crisis Communication in Credit Unions## Episode SummaryIn this episode, host Mark Treichel sits down with John McKechnie, a veteran in credit union affairs, to discuss crisis communication strategies for credit unions. Drawing from their extensive experience at the National Credit Union Administration (NCUA), they share valuable insights on handling various crises, from financial meltdowns to cyber attacks.## Key Topics Covered:- The importance of quick and transparent communication during crises- Developing and implementing crisis communication plans- Prioritizing stakeholders in crisis situations- Learning from past experiences and conducting post-crisis reviews- Balancing member needs with institutional stability during crises- Adapting communication strategies for different types of crises (e.g., financial, technological)## Notable Quotes:"It's got to go out. It's got to go out quick. It's got to be accurate... if you don't communicate, the vacuum gets created and the water cooler talk starts.""Omar Bradley, during the 2nd World War, used to say that when the fighting starts, plans are useless, but planning is essential."## Takeaways:- Having a crisis communication plan is crucial for credit unions- Transparency and speed are key in crisis communication- Regular tabletop exercises can help prepare for potential crises- Post-crisis reviews are essential for continuous improvement## Guest Information:John McKechnie - Credit Union ConsultantEmail: john@johnmckechniellc.comPhone: 202-997-5816

Preparing for a crisis is not just an option but a necessity in today's world. Your response to the chaotic emergence of a crisis determines whether you control the situation or let it escalate. Seattle public relations firm Fearey ensures your communication is clear, authoritative, and aligned with ongoing actions. CEO Aaron Blank will show you how to stabilize operations, protect your reputation and engage critical stakeholders with a unified strategy. Preparation is the key to success. This session will offer: Real-world samples of what to do when stuff gets out of control Reveal what you must do during a crisis Five critical steps your organization should take in advance to ensure you're ready for the inevitable issues that can emerge at any moment We say it takes 20 years to build a reputation but less than five seconds to destroy it! Tune in to this webinar and you'll walk away with actionable steps to fortify your organization and ensure your team is well-prepared for whatever the future may hold. You can find the presentation slides here. Aaron Blank and Fearey Group are members of the Washington Hospitality Association's Advisory Network. If you are a member of the association, you are entitled to 30-minute consultations with any of our advisors. Reach out to your territory manager for more information. Subscribe to Washington Hospitality Industry Podcast on Soundwise

Send us a textIs your business prepared for a reputation crisis?

As companies prepare for the unfortunate probability of a cyber attack, many continue to overlook the key role played by cyber crisis communications teams. Brendan Hall, Alliant Cyber, is joined by Dan Wire, Head of Crisis Communications at Mandiant Consulting, to discuss the critical need for proactively managing communications during a cyber event, and pitfalls to avoid in order to best protect the enterprise during crisis.

Building a Family PACE Plan: Effective Crisis Communication Strategies   In this episode, Andy dives into the importance of maintaining communication during crises. Highlighting the aftermath of Hurricane Helene, he introduces the concept of a communication PACE plan (Primary, Alternate, Contingency, Emergency) to ensure family members can stay in touch during emergencies.   He covers various methods from using smartphones and home phones to mobile radios and ham radio systems, and emphasizes the necessity of having a plan in place before disaster strikes. Take control of your data with DeleteMe. Because they sponsor the podcast you can get 20% off a privacy plan from DeleteMe with promo code: DAD.  See how Troomi Wireless is making smartphones safe for kids. Use code THESECUREDAD at checkout for $50 off a phone. Download The Secure Dad Family Home Security Assessment today!   PACE Devices from the show:   Baofeng UT-18 (FRS): https://amzn.to/4hRlivX    Baofeng UV-9G (GMRS): https://amzn.to/4fwU4sZ   Baofeng UV-9R Pro (Ham): https://amzn.to/4eDXc4O   Bluetti 3BA: https://amzn.to/3ACl4rV   Anker 535: https://amzn.to/4fW9tmx   Connect

How do the very best leaders cultivate team confidence? In this interview, I speak with leadership expert Glain Roberts-McCabe about the role leaders play in building confident and empowered teams.Tune in to explore:- The main factors that contribute to team confidence- Tactics you can use to foster a resilient and cohesive team culture- The difficulties in balancing team output with team moraleThis is an insightful conversation for leaders of all kinds who want to give their teams the best possible chance of success and fulfilment.  Click here to check the full show notes.

The worst time to plan a response to a crisis is in the middle of a crisis. My guest on the show today is Stephanie Craig, the president of crisis management firm, Kith. In this episode, we talk about the importance of planning for a crisis ahead of time and how to practice the plan so that it's not forgotten when it's needed. Stephanie stresses the importance of speedily handling a crisis by knowing your core values and establishing trust in the process you create. Listen in as we talk about the tools you can use like simulations, “Oh Crap” conversations, and Gap Analysis to prepare for any crisis that may come your way.What you will learn:●The difference between crisis communication and crisis management.●Questions you should be asking to prep for a crisis.●Tips on exercising crisis plans during your regular meetings.●The impact that core values have on speedy crisis response.●Gap Reports: how they help find where you're doing well and where your crisis planning could improve.Thanks for listening!Connect with GradComm:Instagram:@gradcommunicationsFacebook:@GradCommunicationsLinkedIn:@gradcommSend us a message: GradComm.com

In this episode, Lisa discusses the impact of Hurricanes Helene & Milton, and the contrasting responses of political leaders. She highlights the importance of leadership during crises and express concerns about the federal government's delayed response. Julio Rosas, a national correspondent for The Blaze and former Marine, shares his firsthand experiences from North Carolina following Hurricane Helene. He emphasizes the significance of local efforts in disaster response and criticizes bureaucratic delays. The Truth with Lisa Boothe is part of the Clay Travis & Buck Sexton Podcast Network - new episodes debut every Monday & Thursday. See omnystudio.com/listener for privacy information.

Know your audience and tailor the message for them.In high-stakes communication, every word counts. For Jen Psaki, that means knowing who she's talking to — so she knows just what to say.As the former White House Press Secretary and current host of Inside with Jen Psaki on MSNBC, Psaki has discovered that communication isn't about “saying the most words or saying them the loudest,” but about knowing your audience well enough to tailor the message just for them. “You need to think about how you're going to get your audience to listen to you,” she says. “The goal of communicating is to crack the door open so somebody wants to hear more.”In this episode of Think Fast, Talk Smart, Psaki and host Matt Abrahams explore her approach to strategic communication: identifying your audience and using what you know to engage with them and get them to engage with you.Episode Reference Links:Jen Psaki Jen's Book: Say MoreEp.22 Under Pressure How to Communicate Clearly and Timely During Crisis Website / YouTube Ep.155 Can We Be Candid? How to Communicate Clearly and Directly Website / YouTube Connect:Email Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guestJen Psaki,  a political analyst and former White House official. (00:01:07) Principles of CommunicationThe importance of doing your homework and active listening.(00:02:08) Skills for Effective ListeningTechniques for focusing and improving listening skills in communication.(00:02:51) Engagement and Lowering BarriersStrategies for making communication more engaging and accessible.(00:03:50) Tailoring CommunicationImportance of audience understanding and adjusting communication style.(00:05:14) Preparation and Practice for ConfidenceThe role of preparation and continuous practice to build confidence.(00:07:07) The Value of FeedbackSeeking feedback and reflecting on communication performances.(00:10:10) Handling Difficult QuestionsTips for managing tough questions and controlling the narrative.(00:12:38) High-Stakes Negotiation Lessons from diplomatic negotiations and finding common ground.(00:15:30) The Final Three QuestionsJen shares a question that Matt should have asked, a communicator she admires, and her ingredients for successful communication.(00:19:48) Conclusion (00:00) - Introduction (02:02) - Principles of Communication (03:03) - Skills for Effective Listening (03:46) - Engagement and Lowering Barriers (04:45) - Tailoring Communication (06:09) - Preparation and Practice for Confidence (08:02) - The Value of Feedback (11:05) - Handling Difficult Questions (13:33) - High-Stakes Negotiation (16:25) - The Final Three Questions (20:43) - Conclusion