Podcasts about small business matters

The third Wednesday of the month means our “Small Business Matters” program in association with the U.S. Small Business Administration, N.H. District Office. Featured on the show, Beeline Skin Care of Henniker with founder, Susan Lanphear and Managing Director, Marie Pelletier. We discussed their wide variety of products and the fascinating importance of bees to our world.

"Strategic planning is creating certainty in an uncertain world." – Tim Fulton Strategic planning is essential for success in any business, yet many companies either overlook or struggle with the process. In this episode, Trace Blackmore welcomes back Tim Fulton, President of Small Business Matters, to explore the fundamentals of strategic planning and how businesses can chart their course for success.   Tim shares insights on why strategic planning matters, how to involve the right people, and how to create a plan that actually works. Whether you're a business owner, manager, or part of a team, this episode provides valuable takeaways to help you navigate uncertainty, set clear objectives, and execute effectively. Why Strategic Planning is Critical Strategic planning helps businesses stay focused in an unpredictable world. By analyzing past performance, assessing the present, and setting future goals, companies can adapt to changing markets, industry trends, and emerging technologies like AI. Who Should Be Involved in Strategic Planning? Successful planning requires input from leaders and key employees at different levels. Involving the right people fosters collaboration, avoids blind spots, and ensures that the plan is practical and actionable, rather than created in isolation. The SWOT Analysis: A Tool for Understanding Your Business A SWOT analysis (Strengths, Weaknesses, Opportunities, and Threats) helps businesses understand their position. Identifying strengths and weaknesses within the company, along with external opportunities and threats, provides a clearer strategy for growth and risk management. Executing the Plan & Measuring Success A strategic plan is only effective if it's executed properly. Setting SMART goals (Specific, Measurable, Achievable, Relevant, Time-bound) ensures clarity, while quarterly reviews and color-coded tracking (Green, Yellow, Red) help teams monitor progress. Methods like the 12-Week Year and OKRs (Objectives & Key Results) keep businesses on track and accountable. Why Having a Third-Party Facilitator Can Make a Difference An outside facilitator brings an objective perspective, helping businesses stay focused and engaged during planning. Leaders who try to both facilitate and participate often struggle to balance these roles. Involving an expert improves discussions and strengthens team buy-in. Common Mistakes in Strategic Planning & How to Avoid Them Many businesses fail in strategic planning due to poor communication, lack of follow-through, and ignoring potential risks. A strong plan must be actively maintained throughout the year to ensure long-term success. Tim Fulton joined Trace Blackmore to deliver essential insights into strategic planning, emphasizing clarity, involvement, accountability, and the power of facilitation. This episode challenges listeners to create meaningful strategies, fostering organizational resilience and success in any environment. Stay engaged, keep learning, and continue scaling up your knowledge!   Timestamps    3:00 – Trace Blackmore encourages listeners to help spread the word about Scaling UP! H2O Podcast by sharing it with their colleagues and network 07:00 – Upcoming Events for Water Treatment Professionals 09:12 – Water You Know with James McDonald 11:00 – Interview starts: Welcoming back Tim Fulton 13:12 – What is Strategic Planning? 15:44 – Who should be involved in Strategic Planning? 23:22 – Why should companies strategically plan 34:58 – Best time for strategic planning 40:00 – Objective and Key Results (OKRs) explained   Quotes  "No weigh-in equals no buy-in.” - Patrick Lencioni, quoted by Trace “Fear is the biggest obstacle preventing businesses from strategic planning.” - Tim Fulton “Not having a plan is a plan for failure.” - Trace Blackmore “Doing strategic planning without a facilitator is like being quarterback and referee at the same time.” - Tim Fulton Connect with Tim Fulton Phone: (678) 427- 9436 Email: timfulton@hotmail.com Website: smallbusinessmattersonline.com LinkedIn: https://www.linkedin.com/in/timcfulton/  Click HERE to Download Episode's Discussion Guide     Guest Resources Mentioned The Meeting by Tim Fulton Measure What Matters by John Doerr Traction by Gino Wickman    Scaling UP! H2O Resources Mentioned AWT (Association of Water Technologies) Scaling UP! H2O Academy video courses Submit a Show Idea The Rising Tide Mastermind 022 The One with Tim Fulton   280 The One About Retaining Top Talent   289 The One About A SWOT Analysis with A Twist   368 Adapting to the New Workforce: Attracting Top Talent 164 The One With Chris McChesney What the Heck Is EOS? A Complete Guide for Employees in Companies Running on EOS by Gino Wickman   The 12 Week Year   The Five Dysfunctions of a Team by Patrick Lencioni Water You Know with James McDonald  Question: What do you call the attraction of water molecules to each other that gives water its unique properties, such as a high surface tension, high boiling point, and ability to dissolve many substances?   2025 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE.  

Our second Small Business Matters program featured Genuine Local, New Hampshire's only specialty food production accelerator. Genuine Local provides shared kitchen space as well as food and beverage small batch co-packing. Small Business Matters is in conjunction with the U.S. Small Business Administration N.H District Office. 

On the first in a series of “Small Business Matters” in association with the U.S. Small Business Administration of New Hampshire District Office, our guest was Master Chocolatier Richard Tango-Lowy. Mr. Tango-Lowy is the owner-operator of Dancing Lion Chocolate at 917 Elm Street in Manchester. From humble beginnings in 2011 he has turned his chocolate business into one of national and international renown. His story was recently published in the book “Wild Chocolate” written by author Rowan Jacobsen.

In this episode of Small Business Matters, we tackle one of the most crucial steps for any small business owner: preparing to approach a lender for financing. With over 19 million new businesses formed in the last two years, accessing capital has become a common challenge for many entrepreneurs. However, many small business owners are simply not prepared when they step into a lender's office. Whether it's underestimating their capital needs, being unsure about the necessary documents, or misunderstanding how the lending process works, these gaps can prevent them from securing the funding they need to succeed. We invited on a great expert who knows the ins and outs of small business lending like few others: Craig Calafati. He is the Vice President of Arkansas Capital Corporation (soon to be rebranded as ACC), and he brings over 30 years of experience in commercial lending—including 25 years as an SBA lender to the conversation. Craig has helped countless businesses navigate the financing process. In this episode, he offers invaluable advice on what every small business owner needs to know before they approach a lender.    

For this episode of The Small Business Matters podcast we delve into the transformative world of podcasting with the expert guidance of Molly Ruland, CEO of Heartcast Media. Molly, a seasoned veteran in podcast production. As you will hear from our discussion, she really understands this space, and knows what it takes to convert podcasts into lasting client relationships.   A few key takeaways:   Defining Success in Podcasting - Molly emphasizes the importance of clarity in a podcast's goals. Whether aiming for thought leadership, enhancing visibility, or generating sales, understanding these objectives dictates the podcast's direction and content strategy. Efficiency in Production - Advocating for efficiency, Molly advises against business owners producing their podcasts. She stresses the value of outsourcing production to professionals to ensure quality and allow business owners to concentrate on their core responsibilities. Strategic Guest Selection - Choosing the right guests is crucial. Molly points out that the real value lies not in mass audience appeal but in nurturing relationships with guests who align with the business's goals. These relationships are more likely to convert into business opportunities. Leveraging Podcasts for Business Development - Podcasts are not just marketing tools but also potent business development tools. Molly shares examples of how podcasts have facilitated valuable connections and partnerships, proving their efficacy in business strategy beyond mere content creation. Growth Through Quality and Networking - Growth in podcasting comes from quality content and strategic networking, not merely audience numbers. Molly advises focusing on producing high-quality content that guests and their networks would want to share, thereby enhancing reach and influence effectively.  

Are you looking to make AI work for your small business? You have come to the right place. This week, our Small Business Matters podcast dives into AI with expert and author Pam Didner. Pam is a powerhouse in the marketing world. She's not just a marketing expert; she's a problem solver, a digital enthusiast, and a lover of all things tech. With a rich background in B2B marketing, Pam is a much sought-after keynote speaker and trainer for B2B marketing teams. She's the host of a popular podcast, B2B Marketing and More, where she dives into marketing strategies and trends that shape modern business. Pam's also the acclaimed author of three insightful books: Effective Sales Enablement, The Modern AI Marketer, and Global Content Marketing. Each book is a treasure trove of knowledge, offering practical advice and cutting-edge strategies for marketers everywhere. For any resources mentioned on the show today, please visit our show notes over at experian.com/smbmatters.   FOLLOW US   Threads | https://www.threads.net/@experianbis TikToks | https://www.tiktok.com/@experianb2b Twitter | https://twitter.com/experiansmb  Instagram | https://instagram.com/experianbis  Facebook | https://www.facebook.com/ExperianBusinessInfo Pinterest | https://www.pinterest.com/experianb2b LinkedIn | https://www.linkedin.com/showcase/experian-business-information YouTube | https://www.youtube.com/channel/UCI5DU7EVNB_z5xst-Ncuk-g  

We're excited to bring you insights from a recent interview with Tim Fulton, President of Small Business Matters, Vistage Chair Emeritus, and Executive Coach. Tim is a returning podcast guest and a favorite among our listeners, bringing his wealth of knowledge to help you attract and retain top talent in today's evolving job market. Labor Market Insights: Navigating the New Normal Tim starts by addressing a common observation: “Most business owners would tell you the labor market has improved over the past 12 months.” This improvement is particularly notable for small and mid-sized companies. Businesses have adapted post-COVID, finding innovative ways to attract candidates from diverse backgrounds, different markets, and varying levels of education and skills. Flexibility is Key: Adapting to Workforce Needs A critical trend highlighted by Tim is the increasing need for flexibility. Companies are shifting from rigid work schedules to more adaptable models, such as offering hybrid work options and flexible hours. Tim emphasizes that the question shouldn't just be about remote vs. in-office work but rather, “Do I trust my employees?” This trust-based approach focuses on outcomes rather than the specific logistics of where and when the work is done. Embracing Modern Work Policies: Unlimited PTO and Remote Work Pre-COVID, concepts like unlimited Paid Time Off (PTO) and remote work were often dismissed. However, Tim believes that with the right employees, processes, and procedures, these policies can be effective across various businesses. The modern workforce, especially younger employees, highly values remote work options, making it a crucial aspect of job listings today. As Tim puts it, “Today ⅔ of employees are knowledge workers and work from home. The train has left the station, we are not going backward to office life as we knew it.” Crafting Compelling Job Listings Job listings must reflect the current job market's demands. Tim suggests including clear expectations regarding work location, flexibility, and growth opportunities in the description and the job results in the job heading. Additionally, platforms like Indeed, LinkedIn, your own company's website, and local colleges/universities are excellent for reaching a diverse pool of candidates. Effective Interview Strategies: Finding the Right Fit During interviews, it's essential to assess if the candidate can perform the job, fit within your company culture, and work well with you. Tim advises using behavior assessments and post-hire evaluations to ensure you're making the right choice. Group interviews can be beneficial when you have multiple strong candidates, and using a scorecard can help in making objective decisions. Ensuring the Right Hire: Comprehensive Evaluation To confirm you've made the right hiring decision, involve various stakeholders in the hiring process, conduct thorough reference checks, and use behavioral assessments to gauge the candidate's fit within your team. Conclusion: Prepare to Transform Your Hiring Process Tune in to the latest episode of Scaling UP! H2O to dive deeper into these insights and more from Tim Fulton. This episode is packed with practical advice and actionable strategies that can transform your hiring process and help you secure top performers for your team.   Timestamps 01:00 - Trace Blackmore asks you to submit your show ideas 04:00 - Upcoming Events for Water Treatment Professionals  08:15 - Interview with Tim Fulton 59:00 - Closing thoughts with Trace 1:06:25 - Drop by Drop With James McDonald    Quotes “Most business owners would tell you the labor market has improved over the past 12 months.” - Tim Fulton “When interviewing someone ask yourself: “Can they do the job, can they do it here, can they do the job with me?” - Tim Fulton “As a manager, you need to ask yourself: Do I want to manage someone's time or their work? Do I want to manage compliance or performance?” - Tim Fulton “Today, ⅔ of employees are knowledge workers and work from home. The train has left the station, we are not going backward.”  - Tim Fulton   Connect with Tim Fulton Email: tim@smallbusinessmattersonline.com LinkedIn: linkedin.com/in/timcfulton/ Twitter: twitter.com/tf_sbm FaceBook: facebook.com/SmallBusinessMattersOnline/ Website: smallbusinessmattersonline.com   Tim's Resources: Tim Fulton's Small Business Matters Podcast Small Business Matters Newsletter SBM Mastermind Group SBM Boot Camp Vistage Group Vistage Chair Executive Coach in Atlanta, GA, Tim Fulton Vistage Speaker Top Performer Award for 2023, Tim Fulton   Links Mentioned The Hang July 11, 2024 at 6pm EST Ep 22 with Tim Fulton Ep 114 The One Where We Talk Masterminds Ep 280 The One About Retaining Top Talent Ep 353 Steam Boilers Essential Checks with Barry Higgins Part 1 Ep 354 Steam Boilers Essential Checks with Barry Higgins Part 2 The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea   Books Mentioned Foolproof Hiring: Powerful, Proven Keys to Hiring HIGH Performers by Brad Smart and Chris Mursau Start with Why: How Great Leaders Inspire Everyone to Take Action by Simon Sinek Good to Great: Why Some Companies Make the Leap...And Others Don't by Jim Collins This Is Marketing: You Can't Be Seen Until You Learn to See by Seth Godin The 7 Habits of Highly Effective People by Stephen Covey   Drop By Drop with James  In today's segment, I have a challenge for you. The challenge is to ask your customer what you can do better? I mean to walk up to your customer, look them in the eye, tell them not to hold back, and ask them what you could be doing better for them. If they give you positive feedback, great!  If they unload all their pent up frustration upon you. Thank them for taking the time and caring enough to share their thoughts with you. Then take the time to give careful consideration to the feedback you received, even if it offends you at first. Try to have empathy with the customer to understand where they are coming from. Then use this moment to grow and become better. Communication is a two-way street, so be sure to let them know how you have reflected upon and implemented any relevant advice.    2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE.  

In this episode of Small Business Matters, we are in discussion with April Dunford on crafting compelling sales pitches and the importance of positioning in sales strategies.  

This year we are going back to basics on the HIRE YOURSELF podcast. We will go over some foundational reasons franchises are successful and why it matters to you.On this episode, Pete and Nat discuss why small businesses matter in the United States. They are very important, and franchises are a substantial portion of small businesses.We have a great list of reasons why small businesses are important, how franchises fit in, and why it might be helpful for you to be part of one.

Tim Fulton is the Founding President of Small Business Matters with an expertise so fierce…it can only be matched by his advocacy. It's a tireless commitment to the companies that drive us all, one that has earned him renown on a national scale for impact made. And through his support for the next gen of business standouts, has become the game-changing catalyst propelling startups and enterprises alike to unprecedented levels of success. For Extra Innings with tim Fulton, visit: https://youtu.be/MdMzM7yF53UWebsite: https://smallbusinessmattersonline.com/ Twitter: https://twitter.com/TF_SBM

In this episode of Small Business Matters, Gary Stockton interviews Stephen Jordan of Sound Cybersecurity, a noted expert in the field, about the importance of email security for small businesses. They discuss the concept of DMARC (Domain-based Message Authentication, Reporting, and Conformance) and its role in preventing cyber breaches and email fraud. Stephen emphasizes the need for small businesses to implement DMARC to protect their email addresses, improve the reputation of their legitimate email messages, and be a good neighbor on the internet. He also highlights the challenges faced by small businesses in setting up and maintaining DMARC and provides advice on overcoming these obstacles. Additionally, Stephen shares real-world examples of how implementing DMARC has significantly reduced email fraud and phishing attacks for small businesses. He discusses the evolving role of DMARC in email security and predicts that it may become a requirement in the future. Stephen also addresses the importance of training employees to recognize and respond to phishing attempts effectively. Finally, he advises small businesses that outsource their email infrastructure to thoroughly evaluate the security measures in place and not to assume that everything is done.   Key Takeaways: DMARC is a powerful tool that can prevent cybercriminals from using a business's email addresses and improve the reputation of legitimate email messages. Only about 2% of all domain names have fully implemented DMARC, indicating a significant need for small businesses to prioritize email security. Small businesses should invest in security awareness training and testing to educate employees about phishing attempts and improve their ability to recognize and respond to them. Outsourcing email infrastructure does not absolve small businesses from the responsibility of ensuring email security. They should actively monitor and evaluate the security measures implemented by their email service provider. For any resources mentioned on the show today, visit our show notes over at experian.com/smbmatters.    Want to help us grow? Drop us an honest review and rating on whichever platform you are listening on.   FOLLOW US Threads | TikTok | Twitter | Instagram | Facebook | Pinterest |  LinkedIn |  YouTube |  

We are diving into the small business matter of business sentiment in this special episode of Small Business Matters with a discussion with Emily Wavering Corcoran. Emily is the Program Manager in charge of the Small Business Credit Survey at the Federal Reserve Banks. If you are unfamiliar with the SBCS, the Small Business Credit Survey, is a collaboration of all 12 Federal Reserve Banks, which provides timely information about small business conditions to policymakers and service providers. In 2022, the survey reached nearly 8,000 employer small businesses, collecting information about the performance, challenges, and credit-seeking experiences of firms across the United States. The results of that survey have just been published in the 2023 report on employer firms.  For any resources mentioned on the show today, visit our show notes over at experian.com/smbmatters.    Want to help us grow? Drop us an honest review and rating on whichever platform you are listening on.   FOLLOW US   Twitter Instagram LinkedIn YouTube

Trace Blackmore brings back podcast favorite Tim Fulton, President of Small Business Matters, Vistage Chair Emeritus, and Executive Coach back to the Scaling UP! H2O Podcast to talk about being a small business owner, leadership, how to become a better leader, Masterminds, and so much more! Tim Fulton is one of Trace Blackmore's most trusted mentors. It is an honor to have Tim back on the show to talk about a topic that will surely help your business, your employees, and you as a leader. Tim answers: What is Vistage and what is the purpose of Masterminds and Peer-to-Peer Groups? What is Talent Matters and how can business owners keep the talent they already have? What are the 12 questions that employees want to be answered by their employers? What's the importance of a mission statement for a company? Why is it important to have a best friend at work? What can companies do to foster good relationships with employees? Why shouldn't businesses do reviews, and what should they do instead? What can the Scaling UP! Nation take away from how SeaWorld trains their whales?  How can business owners make sure that they have a culture their employees thrive on? What's the most important thing a leader needs to do? What was it like being a business owner in  1992 when Hurricane Andrew hit Florida?  Bottom line: Tim Fulton tells us how to retain top talent today.   Timestamps:  Learning from your mistakes[01:00] Thinking On Water With James  [04:55] Inspiring interview Tim Fulton, President of Small Business Matters, Vistage Chair Emeritus, and Executive Coach [06:14] Closing thoughts on joining a Mastermind and how it helps you create your best self  [57:27]  Upcoming Events for Water Treatment Professionals [1:06:00]   Thinking On Water With James:  In this week's episode, we're thinking about mixing acid and water together.  If you get this wrong, it can be quite dangerous and destructive.  Should you mix acid in water or vice versa?  What happens when you mix acid and water together?  What's the worst that can occur if you get this wrong?  What concerns could you have with feeding acid to a cooling tower, upstream of an RO, or other applications?  Seriously, take this week and think about the proper way of mixing acid and water together and how acid should be fed in various applications.  Your safety and that of those around you may depend upon it.    Quotes: “Companies with strong purpose and strong mission outperform companies whose focus is on revenue and profit - every time.” - Tim Fulton  “Stop the madness. Performance reviews don't work. Instead, do performance previews where we talk about the future.” - Tim Fulton  “So much about leadership is not having all the answers, but asking the right questions.” - Tim Fulton  “As leaders, we need to celebrate success and under-criticize failure.” - Tim Fulton  “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” - Maya Angelou   Connect with Tim Fulton:  LinkedIn: in/timcfulton   Twitter: @tf_sbm Website: smallbusinessmattersonline.com  Small Business Matters Bootcamp:  smallbusinessmattersonline.com/small-business-boot-camp   Links Mentioned:  Vistage Worldwide, Inc. The University of Georgia: Small Business Development Center 022 The One with Tim Fulton 092 The One About My TED Talk Experience 114 The One Where We Talk Masterminds Small Business Matters Conference Association of Water Technologies' Trainings and Seminars   Events:  Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE  or using the dropdown menu.    Books Mentioned:  First, Break All the Rules: What the World's Greatest Managers Do Differently by Marcus Buckingham et. al Start with Why: How Great Leaders Inspire Everyone to Take Action by Simon Sinek Good To Great by Jim Collins     

Expert Business Advice from Trusted Advisors: Jonathan Goldhill, The Goldhill Group, John Ray, Ray Business Advisors and Business RadioX North Fulton, and Tim Fulton, Small Business Matters (Organization Conversation, Episode 45) Host Richard Grove welcomed three seasoned business advisors, Jonathan Goldhill, John Ray, and Tim Fulton, to discuss issues small business owners face as they seek […]

Expert Business Advice from Trusted Advisors: Jonathan Goldhill, The Goldhill Group, John Ray, Ray Business Advisors and Business RadioX North Fulton, and Tim Fulton, Small Business Matters (Organization Conversation, Episode 45) Host Richard Grove welcomed three seasoned business advisors, Jonathan Goldhill, John Ray, and Tim Fulton, to discuss issues small business owners face as they seek […] The post Expert Business Advice from Trusted Advisors: Jonathan Goldhill, The Goldhill Group, John Ray, Ray Business Advisors and Business RadioX North Fulton, and Tim Fulton, Small Business Matters appeared first on Business RadioX ®.

This week on the Small Business Matters podcast we sit down with two exceptional leaders doing incredible work on behalf of the small business community. SEGMENT 1 - In our first segment, we speak with Shannan Herbert, Executive Vice President and Chief Credit Officer for City First Bank about underwriting for racial justice. In this thought-provoking discussion, we talk about the disparities black and brown businesses face in gaining access to credit, and key learnings from her work with Beneficial State Foundation and the special purpose credit program currently in development.  SEGMENT 2 starts at 17:44 - Each year the Federal Reserve surveys small business owners about applying for credit and their challenges. Emily Wavering Corcoran is the Program Manager in charge of this research. In our interview, Emily discusses the latest report on small businesses owned by people of color. It's really remarkable research that raises a lot of questions about small business credit disparity for underserved small businesses.   For any resources mentioned on the show today, visit our show notes over at experian.com/smbmatters.    Want to help us grow? Drop us an honest review and rating on whichever platform you are listening on and remember to tell your friends and colleagues about the show.   FOLLOW US   Twitter Instagram LinkedIn YouTube    

If you are considering financing for your small business or feeling unsure which type of financial institution might be best to work with, this episode of Small Business Matters is just for you as we focus on small business finance.    We sat down with executives from four different financing companies ranging from Fintech, to CDFI, to Equity Crowd Funding and Traditional Brick and Mortar banks to talk about how they serve small businesses.    Fintech Standout Biz2Credit Streamlines Funding Process for Small Business   Segment #1 0:58   Rohit Arora is one of the country's leading experts in small business finance. His company, Biz2Credit, uses technology to streamline business funding. We talk about the origins of FinTech, their VirtualCFO platform, which enables small business owners to benchmark how they are doing to other businesses in their space, and what's driving growth for fast, convenient online funding, and why more small businesses are turning to FinTech lenders.    Rohit Arora on LinkedIn   CDFI's Provide Myriad Assistance to Small Businesses and Entrepreneurs   Segment 2  9:43   CDFI stands for Community Development Financial Institution, they are mission-driven community resources of financing for small businesses, and they play a crucial role in the financial ecosystem. We spoke with Mark Pinsky, Founding Partner of CDFI Friendly America, an organization determined to help existing CDFI's serve bigger markets.    In our discussion, we talked about what characteristics CDFI's look for in small businesses and entrepreneurs they work with, and what CDFI has planned for major city expansions in places like Fort Worth, Texas.    Mark Pinsky on LinkedIn   Seed at the Table Offers Innovative Crowdfunding for Small Businesses and Investors to Help Close the Racial Funding Gap   Segment 3 23:00   Seed at the Table is a mission-driven crowdfunding platform committed to connecting diverse entrepreneurs with investors. They raised $1.3 million in less than a year for businesses founded by women, and people of color. Co-Founder Suzen Baraka sat down with Experian's Emily Garman to talk about their mission, and some of the early successes they had in closing the racial funding gap.    Suzen Baraka on LinkedIn   First Citizens is Banking on Strong Relationships with Small Businesses   Segment 4  31:00   As America's largest family-controlled bank, First Citizens Bank has been supporting consumers and small businesses across the US for more than 120 years. They operate more than 600 locations in 22 states and recently merged with CIT Group, making them one of the top 20 US banks.    We spoke with the bank's Senior Director of Business Credit, Phil Hains,  about how they support small businesses, what a small business should have in place before seeking funding, and how the bank is embracing Diversity, Equity and Inclusion in their branches through their bankers and the greater small business community.   Phil Hains on LinkedIn   For any resources mentioned on the show today, visit our show notes over at experian.com/smbmatters.    Want to help us grow? Drop us an honest review and rating on whichever platform you are listening on.   FOLLOW US   Twitter Instagram LinkedIn YouTube    

We're celebrating Black History Month, so in this special Inclusion-Forward episode of the Small Business Matters podcast, our first segment focuses on generational entrepreneurship — the idea of following in your family's footsteps by going into business for yourself. Keewa Nurullah owns kids' boutique Kido in Chicago, Illinois. She's a fourth-generation entrepreneur and a direct descendant of a Black Wall Street Business Owner from Greenwood district in Tulsa, Oklahoma, she's been featured by CNN and NBC. She was also recently named Black Entrepreneur of the Year for 2021, an award presented by Officially Black Wall street, Clover, and Snapchat. She shares what it's like extending a family legacy in Chicago as a successful business owner. In our second segment we sit down with Andrea Carlson from  Farmers and Merchants Bank in Long Beach, California to discuss the success of their successful small business grant program, and to hear from the businesses they are helping.   

Quality Matters and we believe that Small Business Matters as well. That is why we are thrilled to have Robert Carlson from our local SBDC "Small Business Development Center" on the show today. The SBDC with the help of fantastic folks like Robert Carlson have been instrumental in the success of Texas Quality Assurance during the COVID-19 pandemic and economic fall out. If you are local to the Houston area, check out the good folks with SBDC through the San Jacinto college system Robert Carlson has extensive U.S. domestic and international business experience with corporations, universities and government agencies. He is well versed and knowledgeable in general management, project and business development, relationship building, synthesizing, problem resolution, importing and exporting. Additionally, he is fluent in oral and written Japanese. Carlson is a graduate of Brigham Young University and holds BA in Economics. He also attained his Master of International Management from the Thunderbird School of Global Management. Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

Jordan Fischer, Esq. focuses her research on data privacy and cybersecurity, bringing an interdisciplinary approach to her pedagogy. Professor Fischer explores the convergence of the law and technology, researching the practical implications of regional data protection regulations within a backdrop of the global economy. She applies her experience working with multinational companies to better understand the evolution of security and privacy within changing regulatory and legal frameworks to balance consumer and end-user rights with enterprise innovation and efficiencies. Professor Fischer clerked at the Court of Justice of the European Union in Luxembourg City, Luxembourg for Koen Lenaerts, who is now the president-judge of the court. Jordan is also a Cybersecurity Lecturer at UC Berkeley. In addition to teaching, Professor Fischer is the Global Privacy Team Lead at Beckage, a boutique international and domestic data security and privacy law firm. She focuses her practice on international data privacy, cybersecurity and cross-border data management. Professor Fischer's background in business and technology enables her to provide critical legal guidance to balance business growth and development with data management. In this episode, we discuss: How Jordan charted her own course with a global perspective How coming from a family of entrepreneurs provided a good foundation for practicing law and becoming an entrepreneur The 5-year evolution of data privacy  The reasons that data privacy and technology has become such a strong practice Going from innovation and improvements to the inclusion of safety, privacy and reducing risk Why technology skyrocketed during the pandemic The education side of Cybersecurity and Data Privacy Why the small business matters in cybersecurity The best approach to using technology Two roles that inform each other resulting in the best of both How Jordan balances the two roles of teaching and running a practice Using forward thinking and setting expectations to create success Time blocking and “Deep Work”

This week's episode covers COVID vaccine requirements for contractors, a DOD class deviation and SBA decision relating to small business matters, and two revolving door updates, and is hosted by Peter Eyre and Yuan Zhou. Crowell & Moring's "Fastest 5 Minutes" is a biweekly podcast that provides a brief summary of significant government contracts legal and regulatory developments that no government contracts lawyer or executive should be without.

Small Business Matters president Tim Fulton recently returned from his tenth sabbatical and his third El Camino. In this episode, Tim sits in the guest chair to share about his latest journey, the benefits of taking time away from your business, and what led him to take that first sabbatical 10 years ago. In this Episode: • Making the Sabbatical Decision [0:01:49] • El Camino Santiago [0:04:10] • The Purpose of the Journey [0:09:25] • Kodak Moments [0:13:42] • Life Lessons Learned [0:21:57] • Rapid Fire [0:29:13] • SBM News [0:34:53]

Neeli Shah, The Law Offices of Neeli Shah; Richard Grove, Wall Control; and Tim Fulton, Small Business Matters (ProfitSense with Bill McDermott, Episode 22) On this edition of ProfitSense, three top notch business leaders joined host Bill McDermott to share the great work they do. Neeli Shah discussed her decision to start her own firm […] The post Neeli Shah, The Law Offices of Neeli Shah; Richard Grove, Wall Control; and Tim Fulton, Small Business Matters appeared first on Business RadioX ®.

#CEO #PeerGroups With Tim FultonConnect with Tim:https://www.linkedin.com/in/timcfulton/ https://smallbusinessmattersonline.com/about/ Connect with EMS: Need some help? http://ethicalmarketingservice.com Books: http://ethicalmarketingservice.com/book Want to be a guest?  https://ethicalmarketingservice.com/guest/ Twitter: https://twitter.com/EMS_Worthing Facebook: https://www.facebook.com/ethicalmarketingservice Linkedin: https://www.linkedin.com/in/thomas-green-18655b97/ Instagram: https://www.instagram.com/ethicalmarketingservice/ Pinterest: https://www.pinterest.co.uk/emservice/ TikTok: https://www.tiktok.com/@ethicalmarketingservice Pricing: https://ethicalmarketingservice.co.uk  Subscribe: http://www.youtube.com/c/EthicalMarketingService Apple Podcasts: https://www.ethicalmarketingservice.co.uk/apple Spotify: https://www.ethicalmarketingservice.co.uk/spotify Stitcher: https://www.ethicalmarketingservice.co.uk/stitcher Introducing speaker Tim Fulton:* Grew up in Miami Fla. * Attended college in New Orleans at Tulane University where he earned an undergraduate degree in Economics and a 5 year MBA. * Tim owned and operated several small retail businesses in Miami. He also taught as an adjunct professor and served as the interim Director of the Family Business Institute at Florida International University. * After moving to Atlanta, Tim was a co-founder of a internet software company that was a INC 500 company and then sold to a Fortune 1000 company. * In 1992, he started his own small business consulting firm Small Business Matters.* Tim was a Vistage Chair for 16 years, retired from Vistage in December 2018, and currently enjoys Chair Emeritus status. * In 2008, he developed the GrowSmart training program for the state of Georgia and has trained over 2000 small business owners in 15 different states. * Tim has an award-winning Small Business Matters newsletter, he has self-published two different books, and co-hosts a popular podcast. He also hosts one of the largest annual events in Atlanta for small business owners. 

This is episode 1014 of the Arete Coach Podcast with host Severin Sorensen and his guest Tim Fulton, MBA. Tim is a small business coach, executive coach, former Vistage Chair (2003-2018), and a Kauffman Foundation FastTrac program facilitator (2004-present). Tim came into coaching through an entrepreneurial career track co-founding an internet company that made the INC 500 list, which was later sold to a Fortune 1000 Company. In 1992, he founded a consulting company called Small Business Matters, and this organization has published newsletters and hosted business conferences and gatherings of entrepreneurs in Atlanta, GA. In terms of formal education, Tim earned his BA in Economics and MBA in Marketing at Tulane University. Tim has focused the majority of his career on coaching and mentoring high growth small businesses to get to the next level. Tim has recently written his 3rd book, The Meeting, which explores the dynamics and learning in an executive peer group. The Arete Coach Podcast seeks to explore the art and science of executive coaching. You can find out more about this podcast at aretecoach.io. This interview was conducted on 1/26/2021 via Zoom Video. Copyright © 2021 by Arete Coach™ LLC. All rights reserved.

Business Ethics Advisors founder Kevin Foster provides training to prepare business professionals nationwide to identify the personal characteristics and circumstances leading to unethical behavior. He also created an 8-week Ethical Leadership Accelerator Group Mentoring Program for Next-Gen and emerging leaders who are tasked to maintain and develop the organization’s ethical culture in their managerial roles. Kevin has been featured in two articles on ethics, governance, and compliance in Financier Worldwide Magazine, an international publication covering corporate finance and board-level issues. He is a former financial executive with FDIC-Division of Liquidation, Standard Chartered Bank, and Dr. Pepper Co., a 30-year veteran in real estate, and a former CPA with Peat, Marwick & Mitchell (now KPMG). Show Notes: In this eye-opening episode of Small Business Matters the Podcast, guest Kevin Foster joins Tim and Taylor to talk about workplace ethics. Kevin openly shares about his personal journey from corporate real estate attorney to convicted felon. He describes the six circumstances that lead to unethical behavior and just how easily an employee can make a bad decision. In this Episode: • Circumstances Surrounding the Conviction [0:02:19] • Lessons Learned [0:07:19] • Deciding to Share the Story [0:09:32] • E.T.H.I.C.S. Toolkit [0:12:24] • Auditing Ethics [0:17:16] • Surviving Prison [0:21:39] • Reporting Unethical Behavior [0:24:12] • The Affects of COVID [0:27:00] • Rapid Fire [0:33:55] • Contact Information [0:37:57]

Neil Campbell, MS is the executive director of the Georgia Council on Substance Abuse, a nonprofit organization dedicated to building and supporting community alliances to reduce the impact of addiction through education, advocacy, and training. Neil is a passionate advocate for public policy around a recovery-oriented system of care and a peer recovery workforce. Show Notes: In this episode of Small Business Matters the Podcast, Tim and Taylor welcome guest Neil Campbell to discuss the issue of substance abuse and the workplace. Neil shares the importance of connection to a person in recovery and the impact business owners have on an employee who may be struggling with substance abuse or recovery. Listeners learn how to address the issue with an employee, what language to avoid, and how to provide the necessary support for recovery. In this Episode: • What Matters Most to Small Business [0:01:43] • Measuring a Global Objective [0:03:45] • Neil's Journey [0:05:18] • Agency Funding [0:08:03] • Leadership Role [0:08:24] • Questions Around Substance Abuse [0:14:46] • How Substance Abuse Affects Small Business [0:17:43] • Addressing Conerns with an Employee [0:19:24] • COVID Impacts Support Resources [0:22:03] • Hiring People in Recovery [0:25:41] • Mistakes Made Dealing with Recovery Issues [0:28:24] • The CARES Academy [0:31:28] • Rapid Fire [0:34:32] • Contact Information [0:37:35] • Take Aways [0:39:01]

In addition to the founder and CEO of Corporate Culture Consulting, John Waid is a facilitator, international keynote speaker, author of the Culture-Driven Series of books, and a recognized thought leader on corporate culture. Show Notes: In this episode of Small Business Matters the Podcast, John Waid joins Tim and Taylor to talk about the importance of company culture in small businesses. John describes the three types of behavioral values, Aspiring, Growth, and Operational, and how they dictate culture, affect employee retention, and ultimately, impact profitability. In this Episode: • What Matters Most to Small Business [0:01:53] • John's Career Path [0:02:57] • Organizational Culture [0:05:22] • Culture Tactics [0:07:04] • Behavior Reflecys Values [0:10:57] • Growth Impacts Culture [0:13:50] • Typical Engagement [0:15:03] • Culture is Unique to Company [0:17:42] • Generic Values Verses Real Culture [0:22:58] • International Differences [0:26:08] • Rapid Fire [0:28:32] • Contact Information [0:32:28] • Take Aways [0:34:11]

This week MEAT+POULTRY recorded one of the stories from the August edition of the magazine. Listen to the Small Business Matters feature. For most small meat processors who have ventured into off-premises catering, the COVID-19 pandemic hit like a ton of bricks. Cancellations were massive and unceasing across the industry. For Hess Meats Inc., a 105-year-old country meat shop in Willow Street, Pa., catering had become the main sail that powered their small family business. Then in mid-March, the ship seemed to have fallen off the edge of the Earth when large gatherings were prohibited. Third-generation operator Lloyd Hess bought out his brother Paul’s share of the business in 2016, and last year turned over 51% of the ownership to his own son, Eric. “We were just getting into our booking peak for catering for weddings and I got 19 cancellations in one day,” Lloyd said. “We do about 75 weddings a year and many were able to be rescheduled for later in the year or even into next year, but it almost brought us to our knees.

Thirty thought leaders step up with profound insights, compelling ideas, and much-needed and deserved inspiration to help small business owners get to where they need and deserve to go. In Series One, Small Business Matters personalized the stories of 10 small business owners so that we take their dreams and challenges personally.  Why? Small business is the heart of our economy, and it is in our collective interest to keep them beating strong. In each episode, three thought leaders invested the time to learn their business and to offer their ideas.  In this episode, I share some of their wisdom, thought leadership we can all benefit from. Presented by RBC.   Mastering the basics (01:36) Dr Trung Ngo advises Paul Hemburrow in Ep2, that by mastering the basics, he can better navigate his challenges and increase his chances of success. Finding the silver lining (02:38) In Ep 4, Joe’s O’Brien’s whaleboat touring business battles to stay afloat during COVID-19, but Alexandra Blum and Ujwal Arkalgud offer inspiring advice on where his next opportunities lie, post COVID - if only he can hang in there. Touch and Taste (05:48) Kristi Knowles, Mother Raw (Ep 5)and Sheena Russell’s businesses, Made with Local, (Ep 10) both rely on “touch and taste”. Our experts, Andrew Black and Darrell Jones, share the importance of getting one's product into consumers hands and encouraging them to share their great experiences to build word of mouth. Value (06:42) When talking to Paul Hemburrow’s, at Health Hub Solutions, David Kincaid defined value: "It's not what a product does, but what it enables.” In Ep 7, Joe Jackman,  believes that Jennifer Menard, needed to communicate her value, taking credit for it and finding the “tie-breaker”. For Lisa Taylor, founder of Challenge Factory, Kelly Peters advised that she needed to clearly articulate what her customers were going to get - their results. Your point of difference and telling your story (10:30) In Ep 8, Chris Barrett, CEO of Operatic, identified a key point of difference Ernesto Gomezes needed to take advantage of. Duke Mackenzie, shared his advice on the power of personalized storytelling. Digital marketing & fly fishing (13:19) Chris Barrett and Sabrina Geremia, VP & Country Director at Google, Canada shared their advice on how digital marketing can power one's business. From understanding your customers intent to using online reviews to build trust and the need for your digital destinations to perform speedily. Narrow your focus (15:27) Eliminating redundancies, focussing on fewer opportunities and overall, narrowing one's focus was shared by many of our experts. Beverly Hammond and Caroline Paxton advised Lisa Taylor on where she could narrow her focus. Broaden your focus (16:48) Additionally, many of our experts shared advice on broadening one's focus. Increased revenue can be had by expanding one's opportunities. Corby Fine advised Traci Shepheard as such in Ep 1. In Ep 6 , Lisa Kimmel, CEO of Edelman, Canada and Latin America encouraged Carly Shuler, Co-Founder of Hoot Reading to expand from literacy to STEM. For Jennifer Menard, Stephen Shaw recommended she broaden her offering to include other services, such as security. Jeanne Beker recommended François Thériault, Co-Founder at Surmesur, expand his business into woman’s wear. Nancy Rooney, VP of PepsiCo, guided Kristi Knowles on where she could expand her business and Bobby Sahni, Partner & Co-Founder, Ethnicity Matters provided Sheena Russell with ideas on expanding her product line to cater for ethnic communities. Not just a bank - RBC’s depth of advice (20:38) Caroline Paxton, provided our entrepreneurs with advice on all things social media related. Laura Davey, on the importance of cash flow; Laura Darlington shared the role of scenario planning in ones business; Kellie Sauriol planning and knowing ones financial situation is key to engaging with your financial advisor; Jane Henderson, displayed her depth of knowledge of the food industry when advising Kristi Knowles; Eric Leblanc, shared advice on the importance of understanding what one is trying to achieve; Kiruba Sankar, on the advantage of being a certified supplier; Kellie Sauriol, the importance of budding credibility with your bank; Lolita Guerrera, compliments Francois on his quick pivot to save his business; Sid Paquette, advises Paul that being transparent allows financial advisors to truly understand his issues.   Links and References RBC Business page – https://www.rbcroyalbank.com/business/index.html RBC COVID-19 Financial Relief page - https://www.rbc.com/covid-19/business.html To get specialized support for your business, visit https://www.rbcroyalbank.com/business/advice/industry-expertise.html Future Launch - https://www.rbc.com/dms/enterprise/futurelaunch/index.html   Follow Tony Chapman Website - https://tonychapmanreactions.com Twitter - https://twitter.com/TonyChapman Linkedin - https://www.linkedin.com/in/tonychapmanreactions/ Instagram - https://www.instagram.com/chatterthatmatters/ Youtube - https://www.youtube.com/channel/UCcGvzmw9MFkUcGylrFA2xCQ

Meet the Heroes of Small Business Matters Series One. Each week, during the darkest days of COVID-19, we produced a podcast featuring a small business owner, and three thought leaders who help them get to where they need and deserve to go. All made possible through the incredible support of RBC. We went remotely across Canada to explore many sectors of our economy. We talked to startups, established businesses, first-generation Canadians to family-owned companies that spanned decades. Every one of them inspired me with their resilience, resolve, and ability to reinvent. In this podcast, I revisit each one to pay tribute to these heroes and to share what I learned along the way. Small Business Matters series, presented by RBC. Traci Shepheard (01:41) Traci Shepheard's lifelong dream was to be an entrepreneur building a health and wellness business. She invested her savings and purchased an Airstream Trailer, retrofitting it to create a 'rock star' experience. MeditationWorks is launched. As she starts the ignition, her wheels fall off when COVID-19 stops everything in their tracks, especially a studio where people meditate inside a trailer, even one as beautiful as Traci’s. Paul Hemburrow (04:14) Paul and his partner buy a profitable business that rents TV sets to patients in hospitals and then reinvents it to offer a suite of innovative tools that patients can access at their bedside while benefiting the hospital and healthcare. Health Hub Solutions finally get the breakthrough they need but COVID-19 arrives and no one is focused on the future, just surviving the day. Lisa Taylor (06:08) A powerful insight leads Lisa Taylor to reinvent the future of work. Many people were satisfied at work, but not fulfilled. Lisa left the security of a great job to launch the Challenge Factory, a research-based, process-driven consultancy that helps companies create productive cultures where people work with a higher purpose. She moves from the uncertainty of a startup to the complexities of leading a growing business, only to have today's economic uncertainty, turn her business upside down. Joe O'Brien (09:11) Joe O'Brien is a gifted entrepreneur operating his tourism business, O'Brien Boat Tours, from St John's Newfoundland. He captains his guests to the edge of the world, with whale watching, giant icebergs, and a wild bird sanctuary, mixed in with the songs and spirit of Newfoundland and Labrador. are on offer. Joe shares his story of growing up in a fishing village and having to reinvent when the Cod disappeared. COVID-19, requires Joe to reinvent once again. Kristi Knowles (11:01) Kristi knows that the company needs a rebrand if they are going to battle international food giants for market share.  Mother Raw is born, and the legacy of the Founder, and her mission of 'Good on Good'  is woven across every consumer, retailer, and employee touchpoint. Manufacturing in Canada and in 5000 locations, can Kristi finance this growth and get the attention she feels Mother Raw deserves? Carly Shuler (12:49) After a five-year stint with Sesame Streets Labs in New York, and getting her Masters in Education at Harvard, Carly returns to Canada and creates Hootreading.com. Why? Carly knows that kids who love to read will spend a lifetime loving to learn. Hootreading matches students with real teachers, and with Carly's proprietary technology and teaching methods, her business takes off. Her concern is that she might draw the attention of multinationals who will go after her market share with their deeper pockets. Jennifer Menard (14:29) Jennifer Menard’s life has been about reinvention, regardless of her circumstance, openly sharing her life story growing up in a broken home, but persevering to become a successful entrepreneur. Finding her path through a mentor who employed her and then subsequently encouraged her to buy the business she helped build. Jennifer rebrands, brings in a partner and Staff Shop is born, staffing events across North America and the Caribbean. Her business is all is promising until COVID-19 cancels every event.  Ernesto Gomez (17:12) Ernesto Gomez is a first-generation Canadian who fell in love with food watching and then helping his mother and grandmother prepare meals in their kitchen. Curiosity led him to explore Chinese and Italian food and travel the world, feeding his mind with possibilities. A chance meeting in Vancouver kick-starts Ernesto’s latest venture - Nuba Restaurant. Armed with a war chest, they set their sites on a new location in Spain and then COVID-19 attacks in more ways than one. They have to shut down their restaurants, and Ernesto catches the virus. Francois Theriault (20:04) Surmesur, an innovative, personality led tech-enabled made-to-measure men's wear retail chain. Francois and his brother Vincent understand customer service better than most. Instead of selling a made to measure suit, they train their staff to sell into a moment that someone wants to own. They combine this insight, with a personality led shopping experience, and state of the art technology. Their skills as entrepreneurs lead them from one store in Quebec City to expansion across Canada and into the United States and Mexico. Then COVID hits. Sheena Russell (22:07) Sheena Russell is the co-founder of Made with Local. Sourcing local ingredients and working with social enterprises to employ people who have barriers to the mainstream workforce, Sheena achieves B-Corp status, When COVID hits, the government orders this 'high risk' segment of the population into isolation, leaving Sheena with a ton of orders to fill and no one there to help her. Sheena makes a trademark entrepreneurial move - she jumps in with her family to bake, make and ship products, and fast-tracks a new product that is perfect for these times.  My Closing Thoughts (24:15) Despite the challenges they faced, entrepreneurs find a way to get back up in the horse to ride again. “They don't just find an opportunity. They create it” They create our economy and our jobs. These entrepreneurs inspire not only their children and their employees, they inspire all of us to make our destiny a matter of choice, not chance.
   Links and References MeditationWorks - https://meditationworks.com Health Hub Solutions - https://healthhubsolutions.ca/ Challenge Factory - www.challengefactory.ca O'Brien's Boat Tours - https://www.obriensboattours.com Mother Raw - https://motherraw.com Hootreading - Hootreading.com Staff Shop - http://staffshop.ca Nuba Restaurant - https://www.nuba.ca Surmesur - https://www.surmesur.com Made with Local - www.madewithlocal.com RBC Business page – https://www.rbcroyalbank.com/business/index.html RBC COVID-19 Financial Relief page - https://www.rbc.com/covid-19/business.html Future Launch - https://www.rbc.com/dms/enterprise/futurelaunch/index.html Follow Tony Chapman Website - https://chatterthatmatters.com Twitter - https://twitter.com/TonyChapman Linkedin - https://www.linkedin.com/in/tonychapmanreactions/ Instagram - https://www.instagram.com/chatterthatmatters/ Youtube - https://www.youtube.com/channel/UCcGvzmw9MFkUcGylrFA2xCQ    

Jeanne Beker, one of the world's leading fashion authorities, Sabrina Geremia, Head of Google Canada, and Lolita Guerrera, VP of RBC Retail, are the experts in this episode.  They offer powerful advice to co-founder Francois Theriault on how to reposition Surmesur, an innovative, personality led tech-enabled made-to-measure men's wear retail chain, to compete in a post COVID economy. Two of their ideas Francois acts upon immediately, a testament to the power of bringing entrepreneurs together with thought leaders to chart a profitable path forward. Francois and his brother Vincent understand customer service better than most. Instead of selling a made to measure suit, they train their staff to sell into a moment that someone wants to own. Walking down the aisle, presenting in a boardroom, looking sharp for that first date. They combine this insight, with a personality led shopping experience, and state of the art technology. The result is fabulous, fitted, and affordable made to measure fashion for men and a loyal customer base. Their skills as entrepreneurs lead them from one store in Quebec City to expansion across Canada and into the United States and Mexico. Then COVID-19 hits. Weddings are cancelled, presentations are now done from the neck up over Zoom, and stores are closed. In classic entrepreneurial fashion, the Theriault brothers start selling masks to generate much-needed cash flow to invest in the reinvention of their business. Small Business Matters series, presented by RBC. Francois finds inspiration in Asia (02:08) Realizing that a career in finance is not for him, Francois, shortly after graduating, spends a year travelling Thailand, Laos, Cambodia, India and China. Inspired by the suit shops in China and Thailand, where custom-fit suits are the fraction of a cost of those in Canada, Francois and his brother decide to go into business. A better way to buy suits - a perfect fit (03:01) The service experience gained while working in restaurants, combined with the idea of custom-fit suits, the Thériault brothers begin their entrepreneurial journey, not just selling suit but selling experiences. Getting to truly know their customers and building relationships, sets them on the road to success. With 10 stores across Canada, the United States and Mexico, they build a business founded on a culture of empowerment and with staff with personality. A new way of doing business (06:20) COVID-19 upends their business. Face-to-face relationships are no longer possible and their customer's requirements have changed too. From suits to sneakers, causal wear now dominates, but will this be a viable option for Surmesur? Realizing they need to reinvent themselves, for Francois, digital stands out as a key factor for success. Operating in a post COVID economy (14:18) Jeanne Beker http://www.jeannebeker.com/about/, Style Editor at TSC and Creative Director, believes Surmesur can broaden their appeal by offering tailored suits for woman. Sabrina Geremia, VP & Country Director at Google, Canada believes Francois “has the opportunity to treat his website as a flagship store” and Lolita Guerrera, VP, Commercial Markets, Retail, RBC, points out Surmesurs’ resilience in pivoting from suits to masks. Tonys final thoughts (25:27) Francois has a burning desire to succeed and one word describes his life and his business: “transformation”. Passionate about quality and to truly understand their customers moments that matter, Surmesur designs outfits that are both an expression and a vessel to take them there. “There's no doubt in my mind, you will continue to transform and not just as a business, but transforming the customer's employees that you feel so honoured to serve.” Links and References François Thériault, Co-Founder at Surmesur - https://www.linkedin.com/in/francois-theriault-8280b227/ https://www.surmesur.com Jeanne Beker, Style Editor at TSC , Author, Keynote Speaker, Host, Freelance Journalist, Creative Director - https://www.linkedin.com/in/jeanne-beker-109a501b/ http://www.jeannebeker.com/about/ Sabrina Geremia, VP & Country Director at Google, Canada - https://www.linkedin.com/in/sabrina-geremia-028644/ https://about.google/ Lolita Guerrera, VP, Commercial Markets, Retail, RBC
LinkedIn - https://www.linkedin.com/in/lolita-guerrera-mba-2885a014/ RBC Business page – https://www.rbcroyalbank.com/business/index.html RBC COVID-19 Financial Relief page - https://www.rbc.com/covid-19/business.html To get specialized support for your business, visit https://www.rbcroyalbank.com/business/advice/industry-expertise.html Future Launch - https://www.rbc.com/dms/enterprise/futurelaunch/index.html   Follow Tony Chapman Website - https://tonychapmanreactions.com Twitter - https://twitter.com/TonyChapman Linkedin - https://www.linkedin.com/in/tonychapmanreactions/ Instagram - https://www.instagram.com/chatterthatmatters/ Facebook - https://www.facebook.com/Chatter-that-Matters-111890333544575 Youtube - https://www.youtube.com/channel/UCcGvzmw9MFkUcGylrFA2xCQ

If you want to be swept away in a story about resilience, reinvention and catching dreams, this episode is for you. Then combine it with compelling advice from three experts, Robert Carter, Chris Barrett and Duke McKenzie on how to engage the head, heart and wallets of customers. It is appointment listening for anyone wanting a post-COVID comeback. Ernesto Gomez is a first-generation Canadian who fell in love with food watching and then helping his mother and grandmother prepare meals in their Mexico kitchen. Curiosity led him to explore Chinese and Italian food and when he was old enough, travel the world, feeding his mind with possibilities. Ernesto returns to Mexico and opens a restaurant and attends the school of hard knocks. After five years with his knapsack packed with experience, he goes off on another exploration and returns to Vancouver, where his family has immigrated. Bored and restless he wanders into Nuba restaurant and meets Victor and then, well, I won’t spoil that part of the story. What Ernesto and Victor build in terms of restaurants, formats, culture and community is a case study in entrepreneurship. Armed with a war chest, they set their sights on a new location in Spain and then COVID-19 attacks in more ways than one. They have to shut down their restaurants, and Ernesto catches the virus. For anyone thinking this is a common flu pay attention to how Ernesto, strong and healthy has to fight for every breath and during that time, fight to keep their dream alive and jobs for his employees. Small Business Matters series, presented by RBC. Ernesto turns a passion into a career (1:06) Hunting deer with his father, cooking with his grandmother and his early passion for cooking supported by his mother, Ernesto “cooks from the heart”. Receiving culinary training in Europe, Ernesto, turns his hobby into a career and learns the business in the school of hard knocks! However he needs more and enters a postgraduate program at Cornell. After graduating, Ernesto travels the world exploring the foods of Japan, France, Middle East and Spain, returning to Mexico to focus on stadium and arena food. Success in Vancouver (05:06) Following his parents to Vancouver, Canada, a chance meeting sets Ernesto on a path to success. He sells his business in Mexico, and together with his new-found partner, Victor, reinvigorates an existing restaurant, Nuba. From these humble beginnings, they go on to establish 2 different concepts and expand to create a 100 seater flagship restaurant and another focusing on kids. Off the back of this success, Ernesto, travels to Spain to open a new restaurant but returns to Vancouver with an unwelcome guest, the Coronavirus. Ernesto recovers from the Coronavirus and pivots the business (08:33) For 12 days Ernesto, is flat on his back, taken down by the Coronavirus and so has his business. To survive they cut salaries, cancel partner dividends, reduce working hours and lay off staff. But that’s not enough. Popular delivery platforms are eating away at their meagre profits. Something has to change. With the money that would have been spent on their expansion into Spain, they decide to build their own, bespoke food delivery service but don’t stop there. They also create their own meal kits. The path to growth - the experts plot a way forward for Ernesto (13:42) Customers are going to be wary about coming back to restaurants. Robert Carter, managing partner of Stratton Hunter Group suggests a strong focus on building trust from a sanitation standpoint. Duke McKenzie, CEO, re6l  advises Ernesto to continue to tell his story, but much more frequently - he has all the right ingredients for authentic stories. Chris Barrett, CEO, Operatic Agency provides 3 key pieces of advice: knowing your audience, being visible to customers searching for food delivery and getting the story of “one location straight to your door service” out there - its a key differentiator. I am encouraged by Ernesto - Tony’s final thoughts (25:00)Despite the devastating impact COVID-19 has had on the restaurant sector, I am encouraged having spoken to Ernesto. I am encouraged by his curiosity, his resilience and his determination to reinvent his business in the face of personal and professional adversity. Ernesto displays the fighting spirit this country needs and in Ernesto’s case, fortune has truly favoured the bold. Links and References @ernestokut https://www.instagram.com/ernestokut/ Website - https://www.nuba.ca Instagram - @nubatown https://www.instagram.com/nubatown/ Twitter - @nubatown https://twitter.com/nubatown Facebook -  https://www.facebook.com/nubatown Trip Advisor - https://www.tripadvisor.ca/Restaurant_Review-g154943-d2301939-Reviews-Nuba-Vancouver_British_Columbia.html Inside Vancouver - https://www.insidevancouver.ca/2019/10/31/vegan-meals-vancouver/ Chris Barrett, CEO at Operatic Agency - https://www.linkedin.com/in/chrisbarrett2/ Website - https://operaticagency.com Duke McKenzie, CEO at re6l - https://www.linkedin.com/in/dukemckenzie/ Website - http://re6l.com Robert Carter, Managing Partner at The StratonHunter Group - https://www.linkedin.com/in/robert-carter-3953589/ Website - https://stratonhunter.com Follow Tony Chapman Website - https://tonychapmanreactions.com Twitter - https://twitter.com/TonyChapman Linkedin - https://www.linkedin.com/in/tonychapmanreactions/ Instagram - https://www.instagram.com/chatterthatmatters/ Facebook - https://www.facebook.com/Chatter-that-Matters-111890333544575

Jennifer Menard’s life has been about reinvention, regardless of her circumstance. She openly shares her life story growing up in a broken home but perseveres to become a successful entrepreneur. She found her path through a mentor who employed her and then subsequently encouraged her to buy the business she helped build.  She rebrands, brings in a partner and Staff Shop is now staffing events across North America and even the Caribbean. Her business is guided by purpose and all is promising until COVID-19 cancels every event.    Listen to how Jennifer responds by pivoting her business, earning the admiration and advice from Stephen Shaw who has produced for the Rolling Stones and Oprah Winfrey; Joe Jackman who has helped some of the worlds largest brands pivot and Kiruba Sankar, Global Leader, Global Procurement - Corporate Social Responsibility, RBC.   Small Business Matters series, presented by RBC. A troubled start  (01:04) Jennifer shares her story growing up in a troubled home. The chaos and trauma impacted her personally but by surrounding herself with the right people and the right resources, she managed to survive. Leaving home in northern Ontario at 18, Jennifer moves to Toronto, lands a job at MLSE and begins to rebuild her life. From strength to strength  (03:51) Two years later Jennifer connects with Geoff Bagg and joins his company, The Bagg Group. Her path to entrepreneurship and success begins when Jennifer is given an opportunity to start a hospitality and event division at The Bagg Group, eventually buying the division to start Staff Shop. She builds a successful business, staffing events across North America. Making the pivot  (07:45) Then COD-19 hits but Jennifer is not deterred. Although events are shut down, cutting off the lid blood of her business, she rapidly pivots to focus on staffing for essential services. Considering the future of Staff Shop, Jennifer has some fundamental questions she needs answered: how much does she pivot, how far, how fast and for how long? The experts weigh in  (12:20) Joe Jackman: “Be really good at not only selling your proposition but executing it and getting credit for what makes you different.” In order to grow her business, Stephen Shaw advises Jennifer to pinpoint growth industries and land a key client. Kiruba Sankar from RBC acknowledges Jennifer's certifications allows her access to opportunities, but those with the best method win Tony’s closing thoughts  (25:51) Tony believes clients will indeed pay a premium for Jennifers offer of full-time versus contract staff. Competing on price is a race to zero but competing with a premium offer is where you'll find a higher purpose, better employees and better clients. Links and References Jennifer Menard - https://www.linkedin.com/in/jennifer-menard-56276812/ Website - http://staffshop.ca Facebook - https://www.facebook.com/StaffShop.ca/ Instagram - https://www.instagram.com/staffshop.ca/ LinkedIn - https://www.linkedin.com/company/staffshop/people/ Stephen Shaw, Principal, Round Room Live - https://www.linkedin.com/in/stephen-shaw-98170019/ Website - https://roundroomlive.com Joe Jackman, Founder | CEO, Jackman - https://www.linkedin.com/in/joe-jackman/ https://www.linkedin.com/company/wearejackman/ Kiruba Sankar, Global Leader, Global Procurement - Corporate Social Responsibility, RBC LinkedIn - https://www.linkedin.com/in/sankarkiruba/ Supplier Diversity - https://www.rbc.com/sourcing/supplier_diversity.html RBC Business page – https://www.rbcroyalbank.com/business/index.html RBC COVID-19 Financial Relief page - https://www.rbc.com/covid-19/business.html Future Launch - https://www.rbc.com/dms/enterprise/futurelaunch/index.html   Follow Tony Chapman Website - https://tonychapmanreactions.com Twitter - https://twitter.com/TonyChapman Linkedin - https://www.linkedin.com/in/tonychapmanreactions/ Instagram - https://www.instagram.com/chatterthatmatters/ Facebook - https://www.facebook.com/Chatter-that-Matters-111890333544575  

After a five-year stint with Sesame Streets Labs in New York, and getting her Masters in Education at Harvard, Carly Shuler returns to Canada. She creates Hootreading.com. Why? Carly knows that kids who love to read will spend a lifetime loving to learn. Hootreading.com matches students with real teachers, and with Carly's proprietary technology and teaching methods, her business takes off. Her concern is that she might draw the attention of multinationals who will go after her market share with their deeper pockets. John Ruffolo, Founder, OMERS Ventures and Co-Founder, Council of Canadian Innovators, Lisa Kimmel, Chair & CEO, Canada & Latin America, Edelman and Eric Leblanc, VP, Knowledge Based Industries, at RBC step in to help. Small Business Matters series, presented by RBC.   Carly spots a gap in the market  (01:14) While working at Spin Master Canada, Carly spots an opportunity. There is a gap between those that make the toys and those that truly understand learning and childhood development. After receiving a masters in technology in education, from Harvard, she lands a job at the Joan Ganz Cooney Center https://joanganzcooneycenter.org at Sesame Workshop. Return to Canada  (03:33) Carly returns to Winnipeg, Canada and starts Hoot Reading. In true entrepreneurial fashion, Carly acknowledges she needs to make up for her weaknesses and appoints a co-founder to help scale the business. Setting out “to give every child the opportunity to have one on one reading practice with real classroom teachers” Hoot Reading makes it mark. The focus on literacy. Is paying off?  (07:16) Tony explores Carlys’ focus on literacy and the challenges facing Hoot Reading. With so much literacy content being free, communicating their value has been key to Hoot Readings’ success. COVID-19 changed the demand for literacy services and Hoot Reading quickly adapts. However, maintaining its position in the market still remains a challenge. Defending Hoot Readings position - the experts make their points  (12:36) Lisa Kimmel suggests Carly broaden her focus into STEM and with her credentials and unique experience, she has a great story to tell…but she needs to get it out there. John Ruffolo advises Carly that, customers will start to disappear over time, as such she needs to find ways in both direct and indirect channels, to continually add to her pipeline. Eric Leblanc, assisting companies “beyond the balance sheet” and seeking to understand the businesses plans and what they are trying to achieve, enable financial partners to provide complementary funding options to companies like Hoot Reading. Tony’s advice on getting the attention Hoot Reading deserves  (24:33) Our world is filled with noise and our attention is fleeting, breaking through this noise is key to getting attention for her brand. What Carly stands for, “Kids love to read, love to learn”, needs to be woven across every touchpoint in order to breakthrough. Links and References Carly Shuler, CoFounder & CEO at Hoot Reading - https://www.linkedin.com/in/carlyshuler/ Website - https://www.hootreading.com Facebook - @hootreading Twitter - https://twitter.com/hootreading Instagram: @hellohootreading @raisingandreading Lisa Kimmel, Chair & CEO, Canada & Latin America - Edelman - https://www.linkedin.com/in/lkimmel/ https://www.edelman.com John Ruffolo, Founder, OMERS Ventures and Co-Founder - Council of Canadian Innovators https://www.linkedin.com/in/joruffolo/ https://www.omersventures.com https://www.canadianinnovators.org Eric Leblanc, VP, Knowledge Based Industries, RBC LinkedIn - https://www.linkedin.com/in/eric-leblanc-758a332/   RBC Business page – https://www.rbcroyalbank.com/business/index.html RBC COVID-19 Financial Relief page - https://www.rbc.com/covid-19/business.html Future Launch - https://www.rbc.com/dms/enterprise/futurelaunch/index.html Follow Tony Chapman Website - https://tonychapmanreactions.com Twitter - https://twitter.com/TonyChapman Linkedin - https://www.linkedin.com/in/tonychapmanreactions/ Instagram - https://www.instagram.com/chatterthatmatters/ Facebook - https://www.facebook.com/Chatter-that-Matters-111890333544575

Kristi knows that the company needs a rebrand if they are going to battle international food giants for market share.  Mother Raw is born, and the legacy of the Founder, and her mission of 'Good on Good'  is woven across every consumer, retailer, and employee touchpoint. Kristi chooses to manufacture in Canada.   Mother Raw continues to innovate into a lineup of plant-based, organic salad dressings, and condiments.  80% of new products fail in the grocery store, but Kristi ignores the odds.  In just over a year, Mother Raw is in 5000 locations, including Target in the USA and Walmart in Canada.   Can Kristi finance this growth?  Can she get the attention she feels Mother Raw deserves?  Is Food Service a new opportunity? What role does Manufactured in Canada play?   We ask Jane, Darryl and Nancy to weigh in. Small Business Matters series, presented by RBC.   From corporate veteran to entrepreneur  (01:20) After 25 years working for a multinational, a venture capital firm invites Kristi to work with the founder of Raw Foods. Then tragedy strikes. The founder, Michelle, passes away. Kristi bravely decides to rebrand but ensures that she still remains true the founders' wishes. Mother Raw is born  (03:42) With a new name and 21 different organic plant-based products, their mission “put good on good” is the golden thread running through the entire business. Pursued with vigour and without compromise, Mother Raw is proving that plant-based foods are not a fad. Against the odds - taking on the international food giants  (06:32) Kristi’s inventive and tenacious leadership, combined with Mother Raw’s compelling vision and the power of offering locally produced products, is paying dividends. Now in over 5000 retail locations, Mother Raw is challenging many of the entrenched international players. Kristi, ignored all the odds, zigged while others zagged and reinvented a dusty category. The experts share their advice (12:04) Daryl Jones, CEO of Save on Foods, believes product sampling is key and when getting your products on shelf, high quality, locally produced products will win over international products. Nancy Rooney, V.P. of marketing for PepsiCo, North America, encourages Kristi to expand through partnerships, aggregators and food trucks and that Mother Raws products are a perfect complement to increase basket size. Jane Henderson, VP, Commercial Banking, RBC, advises Kristi to finance her growth through debt versus giving away her hard-earned equity. Tonys closing thoughts (21:27) Kristi kept true to the founders' mission, “good on good”, ensuring that her legacy is felt across the entire business. Keep building your company from the foundation up and continue to make the consumer your hero and your purpose. Finally, think of food service as a place for consumers to experience your brand and hold onto your hard-earned equity. Links and References Kristi Knowles - https://www.linkedin.com/in/kristiknowles/ Website - https://motherraw.com Instagram - https://www.instagram.com/motherraw/ Facebook - https://www.facebook.com/motherraw Twitter - https://twitter.com/motherraw Nancy Rooney - https://www.linkedin.com/in/nancy-rooney-769a581/ Pepsico - https://www.pepsico.com Darrell Jones - https://www.linkedin.com/in/darrell-jones-a17ba271 Save-On-Foods - http://saveonfoods.com Jane Henderson, VP, Commercial Banking, RBC LinkedIn - https://www.linkedin.com/in/jane-henderson-30080a11/ To get specialized support for your business, visit https://www.rbcroyalbank.com/business/advice/industry-expertise.html RBC Go Global support https://www.rbcroyalbank.com/business/international-trade/index.html RBC Global Connect rbc.com/globalconnect Follow Tony Chapman Website - https://tonychapmanreactions.com Twitter - https://twitter.com/TonyChapman Linkedin - https://www.linkedin.com/in/tonychapmanreactions/ Instagram - https://www.instagram.com/chatterthatmatters/ Facebook - https://www.facebook.com/Chatter-that-Matters-111890333544575

Joe O'Brien is a gifted entrepreneur.  His tourism operation, O'Brien Boat Tours, includes three boats, two restaurants, gift shops, and shuttle buses.  His base is St John's Newfoundland, and he captains his guests to the edge of the world where they get so close to a whale that they can smell its breath. Giant icebergs, a wild bird sanctuary, mixed in with the songs and spirit of Newfoundland and Labrador.  Joe shares his story of growing up in a fishing village and having to reinvent when the Cod disappeared. Joe's philosophy on how to create experiences for his guests and employees that last a lifetime is a masterclass for the service economy.   This economic storm could capsize his business.  Joe needs our help. We ask Ujwal Arkalgud, a cultural anthropologist, Alex Blum a talented tourism marketer, and Kellie Sauriol from RBC, who considers small business operators as heroes for their advice.   They not only lift his spirit; they will lift his boats back into the water. Great insights for anyone building a career or brand in the tourism, hospitality, retail, and services space.   Small Business Matters series, presented by RBC. Pivoting from Cod fishing to Whale watching (01:16) Joe O'Brien grows up in a fishing village 30 minutes from St John's Newfoundland, it is the only business his family knows, but in the 1980s, overfishing has ruined their livelihood. Joe considers a significant pivot when he looks at eco-tourism. But few are convinced. Thankfully Joe ignores the sceptic's and starts a boat tour business. He wants to take tourists to 'the edge of the universe, where whales, puffins, and icebergs. Joe learns the secret of the worlds great tourism operators (05:38) Joe realizes that he isn't in the tour boat business, he is in the business of creating memories that last a lifetime. To do so, he must master the local geography, weave in the unique culture of Newfoundland and Labrador, win over local businesses, and then hire and train employees that can do more than punch tickets; they must make every trip feel like the first and best. Joe builds a 5-star tour operator, wins countless awards, and puts smiles on the faces of thousands of customers while changing the work ethic of hundreds of employees. Joe now has three vessels, two gift shops, and restaurants, and shuttle buses. Instagram and Facebook are the perfect channels for guests to share coming so close to a whale, that they can smell its breath. Joe’s boats are landlocked and his business might go underwater (10:18) Joe can have one of the most highly rated eco-tourism businesses in Canada, but COVID-19 and human isolation capsize his dream. Joe draws deep into his past when he pivoted from fishing to touring but is resilience enough? Joe knows he is not alone and always optimistic, he believes that we can work together and to start "…pulling on the rope together to make it go in the right direction." But he needs help - so we find him that help. The experts lift Joe’s spirit (13:32) Ujwal Arkalgud, CEO of Motivbase is a brilliant cultural anthropologist who surprises Joe O'Brien with his thorough understanding of consumer behaviour, and why he knows Joe is well-positioned for the future if he can ride out the storm. Alexandra Blum, Founder of Silver Lining Marketing, one of Canada's top brand strategists and marketers in the tourism sector, gives Joe a playbook for engineering a post-COVID-19 comeback. Kellie Sauriol, from RBC, adds icing to Joe O'Brien's cake by stating that small business owners are her hero's and that his history stands tall. Tony wants to bottle Joe’s resilience for all of Canada to consume (23:50) Some make things happen, while others watch and wonder what happens. Joe, you are and have always been someone to make things happen. Your resilience, entrepreneurial spirit, generosity, and constant pursuit to serve, and to create extraordinary experiences is something I wish we could bottle, and every Canadian could drink. Links and References Website - https://www.obriensboattours.com Instagram - https://www.instagram.com/obrienstours/ Facebook - https://www.facebook.com/obrienswhalebirdtours Twitter - https://twitter.com/obrienstours Youtube - https://www.youtube.com/user/obrienswhalebirdtour Newfoundland Labrador Tourism - https://www.newfoundlandlabrador.com Ujwal Arkalgud - https://www.linkedin.com/in/interpretivist/ Website - https://www.motivbase.com Alexandra Blum - https://www.linkedin.com/in/alexandra-blum-a0bba8149/ Website - https://www.silverliningmarketing.ca Kellie Sauriol - https://www.linkedin.com/in/kellie-sauriol-3a86a9158/ RBC Business page – https://www.rbcroyalbank.com/business/index.html RBC COVID-19 Financial Relief page - https://www.rbc.com/covid-19/business.html Future Launch - https://www.rbc.com/dms/enterprise/futurelaunch/index.html Follow Tony Chapman Website - https://tonychapmanreactions.com Twitter - https://twitter.com/TonyChapman Linkedin - https://www.linkedin.com/in/tonychapmanreactions/

Lisa Taylor leads a team of a hundred people when she uncovers an insight that would change her course in life, and possibly the future of the Canadian economy. Many people were satisfied at work, but not fulfilled. Even successful people in their mid-career strides described their situation as "hanging in and hanging on". Lisa left the security of a great job to launch Challenge Factory, a research-based, process-driven consultancy. Their mission is to help companies create productive cultures where people work with a higher purpose. She moves from the uncertainty of a startup to the complexities of leading a growing business, only to have today's economic uncertainty, turn her business upside down. Calling upon our experts to help her navigate through these times, they come back with insights on branding, positioning, and building a more robust social presence that she, and you can apply, to grow any brand or business. Small Business Matters series, presented by RBC.   Lisa uncovers an intriguing insight (01:56) While managing a team over a hundred professionals at Hewlett Packard, Lisa uncovers an insight that would form the foundation of her business, Challenge Factory. Many in her team, although successful, weren’t satisfied. They were stuck. They loved what they did, but they were no longer challenged. Making the leap (04:42) A conversation with her father inspires Lisa to pursue her dream. Six years in the making and many conversations with her most respected and admired friends and colleagues, Lisa’s new venture begins to take shape, eventually leaving the security of a corporate job to launch Challenge Factory. A square peg in a round hole (08:06) Founded on the discipline of career development, Lisa establishes a unique positioning for her business. Landing some significant clients, the business grows as does her presence in the industry - publishing a book (The Talent Revolution) and establishing herself as a thought leader on the future of work. Then COVID-19 strikes. The experts share their advice (15:35) Beverley Hammond (Broken Heart Love Affair), suggests Lisa narrows her focus and considers renaming her company; Kelly Peters (BEworks) encourages Lisa to convey to her clients the kind results they can expect. Finally, Caroline Paxton @RBC recommends focussing on only 2-3 social media channels for her marketing and Lori Darlington @RBC, advises Lisa to apply a scenario planning method to her business. Tony’s final thoughts (25:34) There is no doubt Lisa is guided by a compelling higher purpose - hanging on and hanging in. “The more the world looks to Lisa for leadership on the future work, the more they'll look to the services you offer.” And finally, Lisa should consider the rebranding advice from Beverley to sharpen her positioning, making her services “…easy to buy.”   Links and References Lisa Taylor - https://www.linkedin.com/in/authorlisataylor/ Website - www.challengefactory.ca Linkedin - https://www.linkedin.com/company/581098 Twitter - https://twitter.com/Challengfactory Beverley Hammond - https://www.linkedin.com/in/beverley-hammond-822a362/ Broken Heart Love Affair - http://www.brokenheartloveaffair.com Kelly Peters - https://www.linkedin.com/in/ikellypeters/ BeWorks - https://beworks.com Dan Ariely - http://danariely.com https://twitter.com/danariely Caroline Paxton - https://www.linkedin.com/in/carolinedpaxton/ Lori Darlington - https://www.linkedin.com/in/lori-darlington/ Future Launch - https://www.rbc.com/dms/enterprise/futurelaunch/index.html RBC Business page – https://www.rbcroyalbank.com/business/index.html RBC COVID-19 Financial Relief page - https://www.rbc.com/covid-19/business.html Follow Tony Chapman Website - https://tonychapmanreactions.com Twitter - https://twitter.com/TonyChapman Linkedin - https://www.linkedin.com/in/tonychapmanreactions/

Paul Hemburrow and his partner find the capital to purchase a profitable business that rents TV sets to patients in hospitals. The partners rebrand as HealthHubSolutions.ca and reinvent the entire company by turning the TV into a digital hub, offering a suite of tools for the patient that gives them access, connectivity, and control while making it easier for the hospital to provide better care. Paul spends over a year trying to convince hospitals they can be more than just renters of boxes, and finally has the client breakthrough needed to validate their offering.   COVID-19 arrives, and any hope of selling the future is put on hold, as everyone in healthcare is consumed by surviving the day. HealthHub knows that putting the future of healthcare in the patient's hands is a win for everyone, but they are running out of time and money. We step in with expert advice. Small Business Matters series, presented by RBC. New partners, a new business  (02:12) Pauls’ attempts to pivot the existing business, fails. Seeking a new partner and an investment firm with an appreciation for his vision, the first step is taken to putting patients at the centre of healthcare - HeatlhHub solutions is born. Shifting gears  (04:37) With the purchase of Hospitality Network under their belt, the team reorganizes and repositions a legacy business to move beyond renting TV’s to one that uses digital technologies to create a compelling patient experience. However, the road to success is long and hard-fought. Breaking out  (08:07) After a tough year of selling, HealthHub Solutions wins an innovative procurement RFP with Southlake Regional Healthcare Centre (https://southlake.ca). A corner is turned, establishing their solution as a reference point in the industry.
 COVID-19 hits, now what?  (10:33) Managing cashflow, navigation the federal government support programs and the uncertainty of when this will all end weighs heavy on the business. However, “…managing the whole isolation component has quickly emerged as our new trend.”  The experts weigh in (14:46) “We really are all in this together.” Laura Davy & Sid Paquette @RMB, encourages businesses to tell their story, be forthright and avoid any surprises. Strategy expert, David Kincaid, confirms Pauls’ value proposition and Dr. Trung Ngo suggests mastering the basics, enabling Paul to navigate future challenges to increase his chances of success. Tony’s final thoughts (24:17) Focussing on the narrative, understanding who you are and why you matter. By continuing to enable patients to connect, you can bring them certainty and control. “Nobody wants to walk into a hospital. Nobody wants to stay there. But if you can bring them connectivity, you can bring them certainty and control.”   Links and References Paul Hemburrow - https://www.linkedin.com/in/paul-hemburrow-4aa11932/ Health Hub Solutions - https://healthhubsolutions.ca/myhealthhub/ Trung Ngo - https://www.linkedin.com/in/trung-ngo-244a2530/ Novah Health - http://www.novahhealthcare.ca David Kincaid - https://www.linkedin.com/in/david-kincaid-125b851/ Level5 Strategy - www.level5strategy.com Laura Davy - https://ca.linkedin.com/in/laura-davy-cpa-ca-b015401 Sid Paquette - https://www.linkedin.com/in/sidpaquette/ RBC Business page – https://www.rbcroyalbank.com/business/index.html RBC COVID-19 Financial Relief page - https://www.rbc.com/covid-19/business.html Future Launch - https://www.rbc.com/dms/enterprise/futurelaunch/index.html   Follow Tony Chapman Website - https://tonychapmanreactions.com Twitter - https://twitter.com/TonyChapman Linkedin - https://www.linkedin.com/in/tonychapmanreactions/

Traci Shepheard's lifelong dream was to be an entrepreneur building a health and wellness business.  She had hundreds of ideas, but nothing caught her imagination more than a mobile meditation studio.  She did her homework,  received immediate acceptance with some of Canada's largest businesses, and invested her life savings, including the purchase and retrofitting of an Airstream Trailer to create a 'rock star' experience. MeditationWorks launched. As she starts the ignition, her wheels fall off when COVID-19 stops everything in their tracks, especially a studio where people meditate inside a trailer, even one as beautiful as Traci’s. Listen to how Traci manages her stress, and how she reacts to the advice from some of Canada's leading thinkers. Insights, Ideas, and Inspiration for all. Small Business Matters series, presented by RBC.   The journey to entrepreneurship  (01:16) Traci shares her story of how MeditationWorks (https://meditationworks.com) came to be. Leaving a promising career she invests her life savings in a mobile mediation studio. From a stable career, Traci enters the uncertain world of an entrepreneur, forging ahead to build her dream business - a mobile mediation studio in an Airstream trailer (https://www.airstream.com). COVID-19 tests Traci’s resolve  (08:17) Having recently confirming plans to pilot her business with major Canadian corporations, COVID-19 hits, putting the brakes on Traci’s dreams and business “…I felt like the entire jungle showed up in my head.” Not to be dissuaded, Traci pivots and shifts gears to meet this challenge head-on. The experts share their advice  (11:45) Denise Rossetto, hones in on Traci’s brand and purpose - the rock star experience. Corby Fine provide valuable insights into how Traci can monetize her digital experience. Denise, from @RBC acknowledges Traci’s passion and her proactivity in engaging with her partner businesses during a time of crisis and provides guidance as to where she can get additional support. Tony’s final thoughts (20:35) Closing this episode, Tony shares his confidence in Traci’s idea. An idea matched with great passion and her desire fulfil a higher purpose - to help the emotional and physical health and well-being of Canadians everywhere. Links and References MeditationWorks - https://meditationworks.com Linkedin - https://www.linkedin.com/in/traci-shepheard-33844342/ Instagram: @MeditationWorks Forty Four North - https://fortyfournorth.ca Airstream - https://www.airstream.com Denise Rossetto - https://www.linkedin.com/in/denise-rossetto-9a0a422b/ Brokenheartloveaffair - http://www.brokenheartloveaffair.com Corby Fine - http://www.linkedin.com/in/corbyfine Lori Darlington - https://www.linkedin.com/in/lori-darlington/ RBC Business page – https://www.rbcroyalbank.com/business/index.html RBC COVID-19 Financial Relief page - https://www.rbc.com/covid-19/business.html Future Launch - https://www.rbc.com/dms/enterprise/futurelaunch/index.html Follow Tony Chapman Website - https://tonychapmanreactions.com Twitter - https://twitter.com/TonyChapman Linkedin - https://www.linkedin.com/in/tonychapmanreactions/

Meet Tim Fulton Tim owned and operated several small retail businesses in Miami. He also taught as an adjunct professor and served as the interim director of the Family Business Institute at Florida International University. Tim was a Vistage chair for 16 years, retired from Vistage in December 2018 and currently enjoys chair Emeritus status. In 1992, he started his own small business consulting firm, Small Business Matters. He has an award-winning newsletter and has self-published two different books and co-hosts a popular podcast. He also hosts one of the largest annual events in Atlanta for small business owners. What are some of the entrepreneurial myths that you're aware of? There are some myths about entrepreneurship that just tend to pervade no matter what. And so, an example, many of your listeners may be familiar with the book, The E-Myth, one of my favorite books of all time, written by Michael Gerber. We tend to think that most small businesses are started by entrepreneurs, you know, people with great ideas and initiative and drive and vision. Kerber found that it’s not the fact that most small businesses instead are started by, by the term he used was technicians. A technician is someone who has a particular skill and expertise and experience that causes them to then want to start a business around that experience. So that the technician is the chef who opens up the restaurant or the attorney who starts as his or her own law practice. And so that's how most small businesses get started not by the ideal so to speak entrepreneur, but by the technician. So entrepreneurship is on the decline in the US. Why is that? One is, health insurance, which is always kind of a hot topic. But when they study that they found that fewer people are starting businesses because they're afraid of losing their health insurance, because maybe they have a pre-existing condition. We've also got an issue around immigration. But the reality is we have more restrictive immigration policies today. About 30% of new business startups can be directly tied to immigrants, people who have just joined this this country. About 30% of new startup activity due to immigration. When we restrict immigration, it just makes sense that we're also restricting small business. The third factor that comes into play is capital. When businesses first get started, many of them need startup capital. And for some, that means going to relatives, family members. For others, it means going to a bank. And ever since the recession in 2008, bank capital has become increasingly difficult to acquire. Any suggestions for those that do have a business and helping them grow and take it to the next level? So a couple ideas around growing the business. One is the importance of having a plan. You've got to have a business plan. But the reality is that the SBA has studied this, the Small Business Administration, fewer than 20% of all small businesses have any type of plan. Again, you look at failure rates in small business it's more than 50%. And some judge it to be 75-80% of small businesses fail within five years. I think there's a connection between those two, that if a business does not have some type of plan, business plan in place, they’re at risk of failure. Can you share with our listeners one of your most successful or favorite networking experiences that you've had? There was a book that was written, you may be familiar with it. The book is called Netweaving. It takes a very different take that weaving suggests or ask the question, when I meet you for the first time, what can I do to help you? What in this short conversation, what could I learn? That would put me in a position where I could be a benefactor of yours? So maybe it's connecting you with someone within my network? Or maybe it's recommending a book? Or maybe it's inviting you to another event that might be advantageous, but it's just turning the table. How do you stay in front of and nurture all of these relationships that you've created over time? It was doing what I think a lot of people do and it was attending different networking events or the Chamber of Commerce, or an industry group in today's world or maybe using LinkedIn to just reach out to people. Rather than going to events. I began hosting my own events. And it started six, seven years ago, I began hosting a conference here in Atlanta. It's called the Small Business Matters conference. And I thought, wouldn't it be neat to have my own conference and I could invite people maybe who've never met, and they'll get a chance to meet people from this group, get to meet people from another group. And I'll bring in some speakers and just have a one-day event where instead of me going to try to find people, people are going to come to this event. And once a month, I host a networking lunch. And I invite people to come to lunch and I bring in a speaker. What advice would you offer that business professional who's looking to grow their network? One would be, I would want to be very strategic. I want to try to be as strategic as possible. Am I looking for a certain professional? Am I looking for attorneys? Am I looking for engineers? Am I looking for people older than me? Am I looking for people younger than me? I'd want to be very strategic about what that might look like in terms of growing my network. I'd want clarity around the return on investment. Am I doing this for more sales? Am I doing this to add value to my business? Am I doing this because I just want to enlarge my sphere of influence? But I think I want to be really clear about my rationale, my purpose for expanding the network. If you could go back to your 20-year-old self, what would you tell yourself to do more of less of or differently with regards to your professional career? I've been a prolific reader over the last decade. And I think back to my early 20s, that was not the case. And I have found that to be such an integral part of my life now in terms of learning that I would have been more mindful of reading and of learning. That's one. Two so when I was young, I just felt like so much had to be done alone by myself. And I didn't know that there was a vistage group. And if I had I'm not sure I would have joined it, or a peer group just didn't seem natural. Through my 20s, maybe into my early 30s, I began to understand the power of having peers and leveraging those peers. So I think I would have done that earlier. Also, if I were to go back to my early 20s, I would have started taking a month off a sabbatical sooner. How to connect with Tim: Website: https://smallbusinessmattersonline.com/ Podcast: https://soundcloud.com/small-business-matters/ LinkedIn: https://www.linkedin.com/in/timcfulton/

In 2006, Beth Armknecht Miller founded Executive Velocity as an outlet for her trademark enthusiasm and energy for assisting clients with their most valuable asset – their people. Her proven approach provides expert advice on leadership capabilities and builds succession plans for organizational continuity. Beth also served as a Chair with Vistage for 13 years. Beth is a graduate of Babson College and Harvard Business School’s OPM program. She is certified in Myers Briggs, Hogan, Business DNA, Foundations of NeuroLeadership, Strategic Workforce Planning, and Facilitation and Advanced Facilitation from Leadership Strategies. Available on Amazon, Beth's latest book, “Are You Talent Obsessed?”, is a compilation of her best practices for business leaders. Contact Info: beth.miller@executive.velocity.com Show Notes: On this episode of Small Business Matters the Podcast, Tim and Taylor talk shop with Beth Miller, the talent whisperer. As it relates to small business, Beth explains the importance of hiring the right people, timely onboarding, asking important questions, and understanding your weaknesses as a leader. Key Points in this Episode: • Contributions to SB [0:02:32] • Succession Planning [0:02:59] • Typical Client [0:04:08] • Aspirin vs. Vitamin [0:05:00] • The Role of the Leader [0:06:21] • Developing the Next Leaders [0:06:52] • Hiring Mistakes [0:07:57] • Internal vs. External Hiring [0:09:33] • "Are You Talent Obsessed?" [0:10:29] • The Role of a Coach [0:11:41] • Favorite Coaching Question [0:13:04] • Best and Worst Mistake [0:14:00] • Emotional Intelligence [0:15:30] • Best Advice [0:16:15] • Rapid Fire [0:17:44] • Takeaways [0:20:45] • Contact Beth [0:22:00]

Tim and Taylor Fulton from Small Business Matters go deep into the COVID-19 pandemic, social distancing, ripple effects, and what business leaders must do now in the face of disruption. Key Points in this Episode: • The Effects on Everyday Life [0:01:32] • Experiencing the Outdoors [0:03:36] • Managing Expectations [0:04:10] • Feelings of Uncertainty [0:07:17] • Small Business Concerns [0:08:56] • Where's the Opportunity [0:10:45] • On Hold [0:11:50] • Moving Forward [0:15:05] • The Ripple Effects [0:16:30] • Impacts on Company Culture [0:19:19] • Technology Shift [0:27:52] • What should Business Leaders Do? [0:30:35] • Surviving and Learning from Disaster [0:38:46] • We're Here to Help [0:45:25]

Health and Fitness guru Rami Odeh owned and operated a successful fitness center in Sandy Springs, GA for more than 20 years. One year later, Rami continues to help people change their lives and companies lower healthcare costs through consulting, coaching, and public speaking. He is also the author of "Quiet the Noise", available on amazon.com. Show Notes: On this episode of Small Business Matters the Podcast, Rami Odeh shares his experiences around entrepreneurship, surviving 2008, understanding the Why, the importance of knowing when to ask for help, and developing an exit strategy. Key Points in this Episode: • Contributions to SB [0:01:56] • Exit Strategy [0:03:33] • Lessons Learned [0:07:26] • The Importance of Resilience [0:10:53] • Leadership [0:11:50] • Best & Worst Mistakes [0:15:24] • Wellness Programs [0:21:25] • "Quiet the Noise" [0:24:00] • The Spiritual Benefits of Exercise [0:26:50] • Advice for Getting Healthy [0:30:30] • Rapid Fire [0:37:17] • Takeaways [0:40:21] • Contact Rami [0:41:12]

In this episode, I sit down with my personal coach, Tim Fulton, to discuss the 5 keys to a successful small business launch.He shares with us his thoughts on having a business plan. Quoting a study that pointed out that there is a larger than expected number of small businesses that have any type of plan, he puts the absence of a plan down to a fear factor - the fear of being held accountable, the fear of this becoming real when it's in writing.He also emphasizes the fact that growth sucks up cash - Unfortunately, many business owners don't realize that until they're in the midst of it and all of a sudden, cash is getting scarce.Another pearl of wisdom - Find some advisers, and be humble enough to ask for help.He also talks about the significance of being clear about your “why”.Tim feels having a growth mindset is important. Individuals having a growth mindset almost look forward to making mistakes because mistakes are learning opportunities.Stay tuned to know and learn more.Key Points of Discussion:Having a business plan (7:59)A study found less than 20% of small businesses have a plan (8:19)Why do so many businesses not have a plan? It’s a fear factor, feels Tim (8:40)Be adequately capitalized. Growth sucks up cash (11:33)Find some advisers, and be humble enough to ask for help (15:42)Have a strong “why”; figure out your purpose, your mission (18:03)Tim feels having a growth mindset is really important (24:54)Those with a growth mindset almost look forward to making mistakes… (26:21)---------Additional Resources:Small Business Matters website"Small Business Matters" by Tim Fulton on Amazon"Small Business Matters & All That Jazz" by Tim Fulton on Amazon"Start With Why" by Simon Sinek on Amazon"Start With Why" - Simon Sinek's Ted Talk on YouTube"Delivering Happiness" by Tony Hsieh on Amazon"Mindset" by Carol S. Dweck on Amazon"Good To Great" by Jim Collins on AmazonLearn About The Alloy Franchise Opportunity---------You can find the podcast on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts.If you haven’t already, please rate and review the podcast on Apple Podcasts!

When he was just a boy, Trace Blackmore often went to work with his father. Decades later, Trace combined the skills his father taught him with the business knowledge he’d gained over the years to start his own water treatment business. Today, Trace is not only the President of Blackmore Enterprises, he is also the host of Scaling Up! H2O, the popular podcast for water treatment professionals with 10,000 subscribers and growing. Show Notes: On this episode of Small Business Matters the Podcast, Trace drops by to talk about following in his father’s footsteps, venturing out on his own, and the importance of creating a positive work culture within your organization. Key Points in this Episode: • Contributions to SB [0:01:40] • Getting Started [0:02:17] • Building the Business [0:04:02] • Client Engagement and Sales Cycles [0:05:28] • Role as President [0:07:04] • Consistent Growth [0:08:01] • Planning Tools [0:09:05] • Mistakes Made and Lessons Learned [0:10:36] • Creating a Positive Work Culture [0:12:13] • Establishing Core Values [0:14:15] • Scaling Up! H2O Podcast [0:16:32] • Rapid Fire [0:19:23] • Takeaways [0:26:14]

Rick Mayo founded a personal training business, Alloy Personal Training Center, in 1992. In the past decade, he and his team began helping major brands and independent gyms, health clubs, and fitness businesses around the world deploy personal training systems through a licensing model under the Alloy brand. A subject matter expert on health and fitness, Rick is also a featured conference speaker, both Internationally and domestically and contributes regularly to industry publications such as "Men's Health" nationwide. Show Notes: In this episode of Small Business Matters the Podcast, a long-time friend of SBM stops by to chat with Tim and Taylor about internal communication, embracing change within your business, focusing on your core offering, and the most important role of CEO - thought leader. Key Points in this Episode: • Contributions to SB [0:02:40] • Getting Started [0:04:15] • Time to Learn about Business [0:06:06] • Systemizing the Business [0:07:33] • CEO's Most Important Role [0:09:46] • Team Buy-In [0:11:31] • Lessons Learned [0:14:27] • Adopting a Cause Beyond Profit & Growth [0:16:14] • Advice for Small Business Owners [0:18:20] • Rapid Fire [0:20:16] • Takeaways [0:23:21] • Contact Info. [0:24:49]

Bryan Gray became an entrepreneur at the ripe old age of 14 and later led two companies onto the Inc. 500 List. Today, Bryan serves as Chief Executive Officer & Neuro Selling Practice Leader for the Revenue Path Group (RPG). He is also President of MediaSauce, a contributing member of RPG, and leads the business development and strategic direction of both the organization as well as client work. Show Notes: On this episode of Small Business Matters the podcast, Bryan Gray shares his insights on neuromarketing, the importance of understanding the buyer's decision-making process, and understanding the "Why You" and "Why Now" in the sales process. Key Points in this Episode: • Contributions to SB [0:02:07] • Becoming an Entrepreneur [0:02:56] • Three Deadly Cs of B2B Sales [0:04:09] • Connecting Value to Marketing Efforts [0:06:16] • Understanding the Buyer [0:06:58] • The Customer's Decision Process [0:08:50] • Mistakes Small Business Makes [0:11:00] • Getting Your Name Out There [0:13:02] • Why You, Why Now [0:15:00] • Marketing and Sales Collaboration [0:16:30] • Neuromarketing: Messages that Resonate [0:18:11] • Tools for Understanding Your Audience [0:20:12] • Examples of Marketing Success and Failure [0:24:17] • Rapid Fire [0:28:49] • Takeaways [0:32:00] • ebook Offer [0:34:32]

In this episode, I sit down with []1 Erika VanDam, who looked around a neighborhood full of unique shops, realized it needed a bookstore, and began her dream career. Once a little girl reading under the covers with a flashlight after bedtime, Erica is now a true resource in the community for people who love books. She shares her recent favorite reads, why shopping local is important, and her bookstore's role in nocrumbsleft's “pay it forward” program.

Eric CoryelI helps organizations identify their strategic position, move accountability down into the organization, and most of all create accountable teams that deliver results. To support these efforts, he also helps individuals and teams establish meaningful metrics, problem solve, deal with their real issues by having difficult conversations, and become accountable to each other. A graduate of the University of Wisconsin, Eric honed his team leadership and accountability skills throughout his career during which he served in various business roles from purchasing manager to CEO. Twelve years ago, Eric founded Core Connections, LLC dedicated to helping organizations become more agile, customer-responsive, and efficient through the creation of accountable teams. In addition to a popular Vistage speaker, Eric is also a lifelong Wisconsin Badgers fan. Show Notes: Recently, on Small Business Matters the podcast, Eric Coryell stopped by to chat with Tim and Taylor about leading and building accountability teams, the hiring process, five steps in building an accountable team, and the importance of shared fate. Key Points in this Episode: • Contributions to SB [0:02:00] • Leading Accountable Teams [0:02:40] • New Hires [0:04:00] • Building verses Evolving [0:07:00] • 5 Steps to Building a Team [0:08:12] • Importance of Shared Fate [0:10:00] • Building Trust [0:11:00] • Small Business Struggles [0:12:23] • Turning Point for Eric [0:14:25] • Organizational Charts [0:16:12] • Behaviors that Impact Teams [0:20:01] • Sized for Success [0:23:36] • Rapid Fire [0:25:18] • Takeaways [0:28:57]

President of Home Town Mortgage in Alpharetta, GA, Steve Beecham is also an author and popular keynote, Vistage, and motivational speaker in greater Atlanta. Never afraid to take a chance in business, Steve began his entrepreneurial career in retail as the owner of a men's and women's clothing store. Over the years, Steve honed his personal skills in the areas of sales, client relations, and business management. Today, he shares his techniques for helping companies and individuals succeed in business through networking and leveraging their social connections. Show Notes: In this episode of Small Business Matters the Podcast, Steve Beecham stops by to talk about his system for increasing sales, without hustling business. Selling in the village, as Steve describes it, is based on earning referrals and depends largely on understanding the way others see you and your business. Steve also shares two important rules for getting where you want to go in business and the wort and best business mistake he ever made. Oddly enough, they're one and the same. Key Points in this Episode: • Contributions to SB [0:01:42] • Getting Started [0:02:48] • Best Advice Received [0:05:30] • Buzz [0:08:18] • Creating Positive Buzz [0:14:10] • Spin & Drip [0:15:32] • Overcoming Negative Buzz [0:18:33] • Best & Worst Mistakes Made [0:20:41] • Referral Strategy [0:23:11] • Rapid Fire [0:26:00] • Takeaways [0:27:50]

John Fenton leveraged the leadership skills he learned as a collegiate athlete to build a successful career in finance, ultimately serving as a managing partner with BDO USA's Atlanta office. A member of the Forbes Coaching Council and a Certified Brain Management Consultant, today John helps entrepreneurs and executives improve their leadership skills with confidence, clarity, and awareness. John has also been published by Forbes.com, and authored the best selling book entitled "5 Minute Mastery". Show Notes: In this episode of the Small Business Matters podcast, John sits down with Tim and Taylor to discuss how a near-death experience changed his life and led to a new career focused on helping entrepreneurs and executives benefit from his experience. John also discusses his new workbook, "5 Day 5 Minute Freedom Challenge", designed to help business leaders master what's important and transform stress into success. Key Points in this Episode: • SB Time Constraints [0:02:34] • John’s Vision [0:03:41] • Finding Your Center [0:04:58] • The Wake Up Call [0:06:30] • Managing Your Thoughts [0:07:40] • Time to Unplug [0:09:45] • Principals of Effective Leadership [0:12:29] • Establishing Trust [0:16:03] • Another Health Scare [0:19:17] • A Football Analogy for Business [0:24:15 • Rapid Fire [0:27:21]

We kick off Season 2 of the Matt Laricy Project by getting back to our small business roots. In E1, Matt Laricy talks with Elliot Richardson of the SBAC (Small Business Advocacy Council). We talk Illinois business trends, influencing politics, and how to take the world of small business into your own hands. The Matt Laricy Project Podcast covers all things real estate, business, marketing, and entrepreneurship. We can't wait for you to tune in. CONNECT NOW Matt Laricy Group http://mattlaricygroup.com/connect/ 708-250-2696 FOLLOW US Facebook: https://www.facebook.com/TheMattLaricyGroup/ Twitter: https://twitter.com/mlaricy Linkedin: https://www.linkedin.com/in/mattlaricy/ Instagram: https://www.instagram.com/mattlaricygroup/?hl=en Youtube: https://bit.ly/2RHEv7v

In this episode of Chamber Chats the Caloundra Chamber of Commerce will be looking into ‘smart cities’ what they are, what they require and how small business can connect with the latest tech and grow with the newest ideas. Joining us is Merrick Spain and William Shrapnel. Merrick Spain is an emerging technologies expert, currently leading strategy and market engagement in Australia for Telstra in the Smart Cities and Communities space.Merrick has led the strategy and engagement for a number of organisations in emerging technology markets throughout his career, including Wireless and Mobility, RFID, Robotics, and various vertical-industry software technologies and lives in Pelican Waters in Caloundra and works across the country. Will Shrapnel founded Caloundra business Helimods which provides special mission solutions to Helicopters and does this on an international level. Helimods were the winners of Telstra’s Queensland Business of the Year last year and through Will’s leadership and industry knowledge are going from strength to strength.

Not one to mince words, Steve Baxter talks through some of the major elements of business and tech today from agriculture, flying cars and NBN to online mattresses - everything is up for grabs. In this episode of Chamber Chats, President of the Caloundra Chamber of Commerce Michael Shadforth speaks with one of Australia’s most successful tech entrepreneurs, a mentor to startups, QLD’s previous chief entrepreneur, an active investor and Australia’s favourite panellist on the hit show the Shark Tank – Steve Baxter. In this episode, we will look into the top challenges and opportunities to running a business and everything in between.

Mark Galvin/ePresence ePresence launches and manages your personal social media. ePresence, is a professional social media management firm for individuals. Mark and his team take care of YOUR online personality, so you do not have to. There are many people who do not have the time, know how, or desire to do this today? But […] The post SIMON SAYS, LET’S TALK BUSINESS: Mark Galvin with ePresence, Tim Fulton with Small Business Matters, and Caleb Stevens with Corners Outreach appeared first on Business RadioX ®.

Dez Thornton is a Communications Expert who helps Thought Leaders say the right words in the right way when they matter most. An idea enthusiast with a knack for transforming the complex into the simple, Dez has an uncanny ability to inspire action through story. Dez was professionally trained at the University of South Carolina and Dale Carnegie and was the 2014 President of the Georgia Chapter of the National Speakers Association. Today, Dez dedicates his gift of communication to helping CEOs and business leaders become more effective speakers. In this episode of the Small Business Matters podcast, Dez shares his insights around developing an effective presentation or speech, the importance of preparation and content development, the power of visual maps, and the four components of delivering a speech successfully. We also talk about the reason so many successful CEOs struggle with public speaking, the most common mistakes made by both seasoned and young speakers, appropriate non-verbal communication and gestures, and managing the fear around public speaking.

Alicia Butler Pierre is CEO of Equilibria, Inc. and is dedicated to designing business infrastructures for fast-growing companies serious about scaling in a sustainable and profitable manner. This business infrastructure links their people, processes and tools into a cohesive system so that work flows seamlessly and customers, vendors and employees remain satisfied. In this episode of the Small Business Matters podcast, we pick Alicia's brain on why so many successful business owners struggle with business design and operational management, common mistakes business leaders make with process design, and case studies of companies who differentiate themselves with excellent business design. We also discuss Alicia's newest book "Behind the Facade: How to Structure Company Operations for Sustainable Success" and what the typical Equilibria client looks like.

Small Business Matters sits down with Mike Iverson, Principal at Trillium Financial, to talk about the role of the CFO, common financial management mistakes in business and Mike's favorite key performance indicators(KPIs). We also discuss: How Mike got started with Trillium. The roles and responsibilities of an interim CFO. Examples of a typical interim CFO engagement. Examples of mistakes that Mike sees small business owners make with their finances. Mike's favorite KPIs for small business owners to track. New financial products and services Trillium Financial is working on. Mike's experience being in a Vistage CEO group. The importance of a sabbatical and time away from the office.

Bernie Meineke spent more than 20 years working at Small Business Development Centers across the state of Georgia as a consultant and director. In this episode of the Small Business Matters podcast, we discuss the benefits that a Small Business Development Center can bring to entrepreneurs as well as common challenges and issues facing small businesses. Bernie shares insights he gained working with thousands of small business owners, including the power of a simple idea, the importance of financial statements and myths surrounding the small business economy.

Tim Fulton is a serial entrepreneur turned small business consultant and executive coach, an award-winning author, and a nationally recognized advocate for small business. ----- Do you feel like your business has stalled out after years of successful growth? Are you struggling to hire talented people that will stay with the company for years? This week I spoke on these issues with the accomplished Tim Fulton, author of Small Business Matters. Tim currently services as a Vistage Group Chair. Vistage is an international membership organization for CEOs and Presidents that encourages them to learn from each other. One of the fascinating things we discussed was the growth barrier that many businesses – including successful businesses – face after several years in operation. Many owners and entrepreneurs find that around this time their growth suddenly stalls out. It’s no surprise that many panic! But experienced business owners know that this is common, especially as company reach a certain point of growth. A time comes when the business owner has too many balls in the air and has to stop juggling: In other words, the business needs to shift to focus more on teams and an organization system. The owner must learn to delegate, too! Alongside this is the problem of hiring talented employees. As Tim advises, hire early and expect turnover (as much as 75% turnover in many cases) to find the right talent for your business. It’s alright to let people go if, after a month, you are sure they aren’t a good fit. Don’t be afraid to put in time and effort to create a good team! This period of growth also means that owners need to start thinking about the company culture: Will bringing in so many new people threaten the work relationship of those who have been there since the beginning? How can you encourage a healthy culture during these times of expansion? If you’d like to learn more about our interesting conversation, listen to the full episode! Thanks for listening today! I appreciate your time so very much. Ways to contact Tim: Website: Smallbusinessmattersonline.com LinkedIn: www.linkedin.com/in/timcfulton

Chris Hanks is the Founder & Executive Director at Kennesaw State University's Robin and Doug Shore Entrepreneurship Center. In this episode of the Small Business Matters podcast, we discuss Chris' entrepreneurial journey, life as a small business coach and consultant and why small business is so important to our economy and communities.

Tim Fulton is an entrepreneur turned small business consultant. Today, Tim will share why an exit strategy is one of the most critical steps to planning or starting a business. More at www.bemovingforward.com. Follow us on Facebook, Twitter, LinkedIn @Bemovingforward The Corporate Cliches Adult Coloring Book is available on Amazon and Barnes & Noble online: Just go to Bit.ly/corporatecliches

Tim Fulton is a nationally recognized small business consultant and advocate. He has been involved in the field of Entrepreneurship for the past thirty years as a successful business owner, a small business counselor, and as an adjunct university professor. In 1994, he started Small Business Matters, an independent management consulting and training practice. During this time he has worked with companies such as Lucent Technologies, Carlson Companies, Insignia ESG, and Georgia Power.  Tims past work experience also includes serving as the assistant director of the Small Business Development Center at Clayton State University and the Director of the Family Business Institute at Florida International University. He has worked with thousands of business start-ups and existing business entities as a catalyst for starting and growing their business enterprise. Tims own entrepreneurial experience includes the ownership and operation of several fast-growing retail and service businesses. Each of which resulted in successful M&A opportunities. In addition, he was one of the founders of a successful Atlanta-based INC 500 internet software company. In my conversation with Tim, we rewind all the way back to his first business, fresh out of college. Instead of taking his MBA to Wall Street like most of his friends, he went to run a fledgling, on the brink of failure, tire and auto repair shop. By leading by example and rolling up his sleeves to do the dirty work, Tim turned around, scaled and sold the business within five years. It was so much fun, he did that several more times before taking his experience and helping small business owners all over the world.

Welcome to the first episode of the Small Business Matters podcast! I'm pleased to have my son, Taylor Fulton, join me to discuss small business marketing, buyer personas, content marketing and inbound marketing strategies.

Tim Fulton is a nationally recognised small business consultant and advocate with more than 30 years experience in entrepreneurship.    As a successful business owner, a small business counsellor, and an adjunct university professor, Tim’s purpose and passion is helping others succeed.   Tim is the author of a very popular award-winning book on small business titled Small Business Matters and the follow-up book Small Business Matters and All That Jazz.   Tim also publishes his own award-winning monthly newsletter, Small Business Matters.   More ways to get involved If you have found anything useful in this episode, then please leave a comment and rate the show.  If you would like to ask Geoff a question or suggest a topic to cover on the show, please email him at podcast@geoffnicholson.co.uk Get all the latest information about the show at the shows (http://facebook.com/successiqpodcast) and join in on some of the Facebook Lives, it would be lovely to see you there 

Tim Fulton is a nationally recognized small business consultant and advocate. He has been involved in the field of Entrepreneurship for the past thirty years as a successful business owner, a small business counselor, and as an adjunct professor. In 1994, he started Small Business Matters, an independent management consulting and training practice. During this time he has worked with companies such as Lucent Technologies, Carlson Companies, Insignia ESG, and Georgia Power. 1) Where does "Small Business Matters" come from?  2) What are some of the myths about small business today?  3) What makes the job of the small business owner so difficult? Apertsizers in Reverse Why did you become an entrepreneur in the first place?  How do you deal with fear or rejection? What's a personal self-talk, mantra, affirmation or self-belief that contributes to your success?   See it, hit it, make it simple! If you could recommend one book to our listeners, what would it be and why?    Parting a word of advice?  How can my listener find out about you? http://smallbusinessmattersonline.com New Interviews, and Inspirational videos will be posted every week on my Youtube Channel! Just go here: https://goo.gl/EA9x6D Connect with Bert Martinez on Facebook. Connect with Bert Martinez on Twitter.

Tim Fulton / Small Business Matters Tim Fulton is a nationally recognized small business consultant and advocate. He has been involved in the field of Entrepreneurship for the past thirty years as a successful business owner, a small business counselor, and as an adjunct university professor. In 1994, he started Small Business Matters, an independent […]

Aren't all business owners happy? today's PYP MVP Tim Fulton asks. You would think they would be being out on their own, running their own show, chasing a dream, having the freedom you can't get with a job. But the answer to this question is a surprising no, and in the show, Tim goes into detail about why that is so -- and how to fix it.   Tim Fulton showed up ready to play and you're going to love his enthusiasm. The facts about him include: he is a nationally recognized small business consultant and advocate with more than 30 years experience in entrepreneurship. His purpose and passion is helping others succeed. Over the years he has worked with thousands of business start-ups and existing business entities as a catalyst for starting and growing their business enterprises.   Tim has also served as the assistant director of the Small Business Development Center at Clayton State University and the Director of the Family Business Institute at Florida International University. An author of a very popular, award-winning book on small business titled Small Business Matters and the follow-up book Small Business Matters and All That Jazz, Tim also publishes his own award-winning monthly newsletter, Small Business Matters. A popular public speaker, Tim has addressed groups from the Association of Small Business Development Centers, the Cruise Line Industry Association, and the American Society for Training & Development. He has also appeared on television and radio programs as an advocate for small business and entrepreneurship.   Let Tim know how much you loved his show today by leaving us a 5 star rating and review over on iTunes by clicking here. It shows the guests you appreciate them and helps spread the word about PYP!   Shownotes Twitter

On today's episode Tim Fulton shares untaught lesson and realities of small business ownership. Tim has over 30 years helping small businesses achieve their vision. In the episode we discuss many important topics for small business owners and entrepreneurs including knowing your strengths and building a great team around you, seeing your blindspots as a business owner, why you need a visionary and a business integrator, the power of coaches / mentors and pier group, why business is personal, anticipating your business needs, letting go and delegating, hiring early, and finding and retaining good talent.Tim Fulton is a nationally recognized small business consultant and advocate with more than 30 years experience in entrepreneurship. As a successful business owner, a small business counselor, and an adjunct university professor, Tim’s purpose and passion is helping others succeed.Tim’s history includes serving as the assistant director of the Small Business Development Center at Clayton State University and the Director of the Family Business Institute at Florida International University. He has worked with thousands of business start-ups and existing business entities as a catalyst for starting and growing their business enterprises.The man doesn’t rest: Tim is the author of a very popular award-winning book on small business titled Small Business Matters and the follow-up book Small Business Matters and All That Jazz. Tim also publishes his own award-winning monthly newsletter, Small Business Matters.A popular public speaker, Tim has addressed groups from the Association of Small Business Development Centers, the Cruise Line Industry Association, and the American Society for Training & Development. He has also appeared on television and radio programs as an advocate for small business and entrepreneurship.Website: http://smallbusinessmattersonline.com/Twitter: https://twitter.com/tf_sbmFacebook: https://www.facebook.com/SmallBusinessMattersOnline/LinkedIn: https://www.linkedin.com/in/timcfulton/

Running Small Businesses and Beginning To Know What You Don’t Know, With Tim Fulton.   Episode 18: Show Notes.   Our guest today is Tim Fulton, my Vistage coach. Tim is the Vistage Chair to some of the most successful CEOs in Atlanta. It’s why in 2013 he launched the Small Business Matters Conference, which has become an all-star, exclusive gathering that attracts some of the best small business owners in the state. And it’s why he’s a tireless advocate for small businesses, every single day. Small Business Matters is owned and operated in Atlanta, Georgia by Tim Fulton. Tim is a nationally-recognized small business coach, consultant, and advocate. He has been involved in the field of entrepreneurship for over three decades as a successful business owner, small business counselor, and adjunct university professor. Vistage is an international membership organization for company CEO’s and Presidents that provides a very unique growth experience for its members. In addition, Tim is a facilitator for the University of Georgia SBDC’s GrowSmart training program, which is designed for growth-oriented small business owners, operators, and executives.   Each year, he celebrates small business with the Small Business Matters Conference, gathering his tribe and beyond to dedicate a day to the development and success of the businesses that drive the U.S. economy. Small business stimulates international trade, helps the young get started, and encourages innovation. In today’s episode Tim is sharing on what Vistage is but the short of it is that in business we’re really good at what we do but we don't know what we don't know about business and it was with that that I went looking for somebody like Tim. He’s also talking to us about GrowSMART. Give it a listen! [0:04:50.0]   Key Points From This Episode:   Tim tells us what it means to be a small business coach. [0:05:46.0] Understand what GrowSMART and Vistage is and does. [0:06:30.0] Myths that surround small business and ownership. [0:08:08.0] Find out whether running a business ever gets easier. [0:11:54.0] The importance of keeping score and what to be keeping score on. [0:15:54.0] Identifying certain key performance indicators within the business. [0:16:38.0] Establishing the vision of the business through the owner and the employees. [0:18:38.0] The importance of having a business plan. [0:21:52.0] Advice for multi-generational/ family businesses. [0:25:30.0] Discover what an exit plan is and why it’s essential. [0:29:20.0] Thinking of your business as a game and sharing financials with your employees. [0:33:05.0] The signs of beginning to know what you don’t know. [0:37:35.0] Hear what were the last three books Tim read. [0:39:07.0] Top three business book to read, according Tim [0:42:50.0] Find out more about Tim’s books, Small Business Matters and Small Business Matters and All That Jazz. [0:44:43.0] The benefits of doing stand-up comedy and improv in the sales community. [0:50:30.0] Why Tim would want to talk to Ben Franklin. [0:51:20.0] Why to always to listen and act on that voice in the back of your head. [0:53:35.0] And much more!   Tweetables:   “In business we’re really good water treaters but we don't know what we don't know about business.” — Trace Blackmore [0:01:57.0]   “I am constantly learning from my clients and my members.” —@TF_SBM [0:06:24.0]   “The growth paradox is the assumption that as a company grows it’s going to get easier.” — @TF_SBM [0:12:20.0]   “Think of your business as a game and any good game, we’re going to keep score.” —@TF_SBM [0:16:16.0]   Links Mentioned in Today’s Episode:   ScalingUp! Podcast – http://scalinguph2o.com/ AWT Young Professionals & SEED Group – https://www.facebook.com/groups/1377068122547724/ AWT — https://www.awt.org/ AWT Convention — https://www.awt.org/annualconvention17/ AWT Webinars — http://www.awt.org/education_events/webinars.cfm IWC Conferences — http://www.iwcconferences.com/ Tim Fulton — http://smallbusinessmattersonline.com/ Tim on LinkedIn — https://www.linkedin.com/in/timcfulton/ Tim on Twitter — https://twitter.com/tf_sbm Seth Godin — http://www.sethgodin.com/sg/   Books to Read:   Michael Gerber’s book, The E-myth  Seth Stephens-Davidowitz’s book, Everybody Lies Charles Duhigg’s book, The Power of Habit Bo Burlingham’s book, Finish Big Jim Collins’s book, Good To Great Stephen Covey's book, The 7 Habits of Highly Effective People Tim’s book, Small Business Matters Tim’s book, Small Business Matters and All That Jazz Seth’s book, Tribes

SHOW NOTES Award-winning marketer, agency executive, critically-acclaimed author and columnist, Andrew has helped launch more than four dozen technology companies and hundreds of products and services over the past 25 years. Tech companies of all sizes rely on Andrew to help shape their narratives, re-position their brand and steal share from better-known competitors. A crisp thinker who weaves compelling and impactful stories, Andrew is highly respected for his passion, intellect, foresight and humor. As the CMO of SharpSpring, Andrew, leads the marketing and business development teams of this fast-growing marketing automation company. His responsibilities include crafting and executing the strategy to grow the company's agency market share (currently #2 to HubSpot), including branding, design, content marketing, lead generation, digital marketing, event marketing, external relations, affiliate marketing, and partner enablement initiatives. Andrew is the co-author of Richard Nixon: A Psychobiography (Columbia University Press, 1997). He was the ghost author of Driving Business Performance Through Strategic Sourcing, (Vanity Press, 2005), and has authored several hundred articles and thought leadership pieces for various clients and executives. In addition, he has been a contributing editor to various marketing, brand and communications publications, and blogs, including Marketing Talent, Business to Business Magazine, Catalyst Magazine and Small Business Matters. A lively speaker, Andrew has presented at dozens of industry events, including some of the largest trade shows in the technology industry. He is a magna cum laude graduate in Politics from Princeton University and the recipient of the Annenberg Fellowship at Eton College in England where he taught American Politics and Economics. TO LEARN MORE ABOUT SHARP SPRING, CLICK HERE. TO FIND ANDREW ON LINKEDIN, CLICK HERE.

Small Business Owners don't get much time off. While the holidays are a great time to rejuvenate, they are also a great time to do some business planning. This episode of Small Business Matters give you 5 tips for starting the year with a healthy business. For more small business resources visit www.AlignedPerformance.com.

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