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On this episode, Chris goes through the new Videos that were recorded with Edge Factor on soft skills, written and verbal communicationhttps://edgefactor.com/my-organization/463fdb55-d27e-429b-9f88-d1844113f65c/content/playerhttps://youtu.be/gfWefg1ayEo?si=qpFjErcEcF0d32cDCodes corner with Aaron Lee is on the upcoming OFC (Ontario Fire Code) changes for Ontario... obviously! Hosted on Acast. See acast.com/privacy for more information.
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ในโลกของการเป็นผู้นำที่เปลี่ยนแปลงอย่างรวดเร็ว Self-reflection หรือ การสะท้อนคิดกับตัวเอง กลายเป็นหนึ่งในทักษะที่ทรงพลังที่สุดที่ผู้นำยุคใหม่จำเป็นต้องมี เพราะไม่ใช่แค่เรื่องของการมองย้อนอดีตเท่านั้น แต่ยังเป็นกระบวนการที่ช่วยให้เราเข้าใจตัวเองอย่างลึกซึ้ง มองเห็นจุดแข็ง จุดอ่อน รวมถึง "สิ่งที่เราอาจยังไม่รู้ว่าเราไม่รู้" พอดแคสต์ตอนนี้จะพาไปสำรวจว่า Self-reflection คืออะไร ทำไมจึงเป็น "กระจกเงา" ที่สำคัญสำหรับผู้นำ และจะช่วยให้เรา เรียนรู้ — ลืมสิ่งที่ควรลืม (Unlearn) — และเรียนรู้ใหม่ (Relearn) อย่างไร รวมถึงช่วยลดอคติ (Bias) ที่อาจแฝงอยู่ในการตัดสินใจในแต่ละวัน ✦ Key Learnings 1. Self-reflection คือกระบวนการทบทวนความคิด ความรู้สึก และการกระทำของตัวเอง เพื่อสร้างความตระหนักรู้ (Self-awareness) และนำไปสู่การพัฒนาทักษะการเป็นผู้นำอย่างยั่งยืน 2. Self-reflection ช่วยเพิ่มทักษะการเรียนรู้แบบ Unlearn และ Relearn ผู้นำที่มีทักษะการสะท้อนคิดจะสามารถแยกแยะได้ว่าสิ่งใดที่ควร "ปล่อยวาง" หรือ "เรียนรู้ใหม่" 3. การสะท้อนคิดช่วยให้ผู้นำตระหนักถึงอคติส่วนตัว และกรอบความคิดที่อาจบิดเบือนมุมมอง ช่วยให้ตัดสินใจได้อย่างเป็นกลาง รอบคอบ และมีเหตุผลมากขึ้น ส่งผลต่อความน่าเชื่อถือและความไว้วางใจจากทีม
In this episode of the Healthy, Wealthy & Smart Podcast, host Karen Litzy is joined by orthopedic physical therapist Matt Huey to discuss the importance of building independence with patients through effective communication and empowerment. With nearly 15 years of experience in outpatient orthopedics, Matt shares his diverse PT background. He dives into strategies for meeting patients where they are in their healing journey and fostering a collaborative environment in therapy. Tune in to discover how to enhance patient empowerment and promote more effective therapeutic relationships. Time Stamps: [00:03:12] Patient empowerment through education. [00:04:42] Soft skills in physical therapy. [00:11:23] Building patient independence in therapy. [00:12:20] Mechanical pain explanation. [00:18:02] Home exercise consistency challenges. [00:19:36] Incorporating exercise into daily routine. [00:23:13] Effective communication in therapy. [00:27:47] Honesty in patient treatment. [00:32:28] Special tests in therapy. [00:35:15] Patient communication and independence. [00:40:38] Asking questions for growth. [00:00:00] Health, wealth, and smart living. More About Matt Huey: With nearly 15 years of experience as a physical therapist, Matt has established himself as a highly skilled clinician in the realm of orthopedic care, both in patient care and clinical expertise. Matt earned a diploma in Mechanical Diagnosis and Therapy (MDT), showcasing his mastery in assessing and treating musculoskeletal disorders. He is also a Fellow of the American Academy of Orthopaedic Manual Physical Therapists (FAAOMPT), which reflects advanced skills in manual therapy approaches. Matt has demonstrated leadership by operating clinics throughout his career, leading them to deliver the highest quality care and serving the profession through various roles. In his time, he has not only assisted in the passage of the licensure compact bill into law, but also brought about a motion for the APTA to support pay transparency as a way to help improve wage disparities. Matt has also leveraged social media as a way to not only entertain people through humor, but also educate a wider audience about Resources from this Episode: Matt's Website Matt on Instagram Matt on TikTok Matt on YouTube Jane Sponsorship Information: Book a one-on-one demo here Mention the code LITZY1MO for a free month Follow Dr. Karen Litzy on Social Media: Karen's Twitter Karen's Instagram Karen's LinkedIn Subscribe to Healthy, Wealthy & Smart: YouTube Website Apple Podcast Spotify SoundCloud Stitcher iHeart Radio
Ever feel like your most crucial work goes unnoticed? Just like the essential "cooling fluid" of a car, much of service design's impact—making teams efficient and processes smooth—operates in the background. But when it's missing, chaos erupts.In this episode, our guest Kat Thackray dive into the invisible, yet vital, work that drives true change in service design. We'll explore why this intangible effort is often overlooked, what it actually looks like in practice, and actionable ways to gain the recognition and resources you deserve.If you're tired of your crucial contributions being taken for granted, this episode is your roadmap to getting that unseen work finally recognized.Enjoy the conversation, and keep making that positive, even if sometimes invisible, impact!~ Marc--- [ 1. GUIDE ] --- 00:00 Welcome to Episode 22904:15 Who is Kat Thackray05:00 The Consultant's Dilemma07:45 Kat's "Aha!" Moment: Prioritizing People10:30 Painful Status Quo of Teamwork15:00 Why Organizations Overlook "Soft Skills"19:00 How COVID-19 Shifted Design Focus21:00 Bridging Strategy & Delivery26:30 The Need for Team Coaches29:00 The "Ted Lasso" Effect32:00 Expanding the Designer's Toolkit34:45 Jack of All Trades vs Specialized Expert35:45 Unpacking the "Golden Thread" of Collaboration40:45 Practical Steps for Healthier Team Dynamics43:45 Navigating Tricky Power Dynamics47:45 Recognizing Team Vulnerabilities51:15 The New Skills Emerging in Design51:45 Empowering Your Team Members53:45 Connect & Learn More: Resources55:15 Kat's Final Advice for Designers57:15 A Question to Ponder --- [ 2. LINKS ] --- LinkedIn - https://www.linkedin.com/in/katherinethackrayhttps://the-shift.ghost.io/ https://www.peopleequalspurpose.com/ Thinking, Fast and Slow by Daniel Kahneman (Book)--- [ 3. FIND THE SHOW ON ] --- YouTube ~ https://go.servicedesignshow.com/229-youtubeApple ~ https://go.servicedesignshow.com/229-appleSnipd ~ https://go.servicedesignshow.com/229-snipdOther (RSS) ~ https://go.servicedesignshow.com/229-other--- [ 4. CIRCLE ] --- Join our private community for in-house service design professionals. https://servicedesignshow.com/circle
Send us a textWendy Dixon-Jewitt is on a mission. As the founder and CEO of Brainstorm Soft Skill Solutions, she strongly advocates for creating safer and more sustainable nursing workplaces, and her passion is unmistakable. Early in her career, Wendy encountered a toxic nursing culture, which she described as "100% responsibility with zero authority to get the necessary tasks done." It's alarming to think about how many nurses have left the profession due to such circumstances. But Wendy did not walk away; instead, she pivoted her focus toward developing her soft skills.Wendy describes soft skills as “everything that happens in the space between people.” She believes one-on-one interactions are where we will transform healthcare. It's about nurses showing up. And it's not easy to show up, to speak up. After all, nurses are as she believes, “dealing with hierarchies, power infrastructures, and oppression and they are taking a risk every time they open their mouth.” Wendy knows some of her views are controversial but maybe that's what the nursing profession needs; a little controversy to shake things up. Through her leadership and training, she is determined to help us find our voice. Wendy developed Universal Precautions for Emotional Dysregulation—a proactive, skills-based framework for reducing the risk of verbal abuse, emotional harm, and professional burnout. Brilliant. We're talking de-escalation, boundary-setting, and building team resilience. And unlike myself, Wendy doesn't believe resilience is a four-letter word and I might be coming around to her point of view.In the five-minute snippet: sounds like her hometown is straight out of X-files. For Wendy's bio, visit my website. Visit my CE library to earn CE's by listening to select episodes! New episodes added regularly!Contact The Conversing Nurse podcastInstagram: https://www.instagram.com/theconversingnursepodcast/Website: https://theconversingnursepodcast.comYour review is so important to this Indie podcaster! You can leave one here! https://theconversingnursepodcast.com/leave-me-a-reviewWould you like to be a guest on my podcast? Pitch me! https://theconversingnursepodcast.com/intake-formCheck out my guests' book recommendations! https://bookshop.org/shop/theconversingnursepodcast I've partnered with RNegade.pro! You can earn CE's just by listening to my podcast episodes! Check out my CE library here: https://rnegade.thinkific.com/collections/conversing-nurse-podcast Thanks for listening!
Yamina Hakem est experte en business intelligence appliquée à la pharma, fondatrice de GlobalReach BI, et elle accompagne les industriels de santé dans la structuration de leurs données. Elle connaît les promesses de l'IA… et les angles morts. Dans cet épisode, on parle essais cliniques, prédiction des maladies, biais algorithmiques et compétences humaines.À retenir dans cet épisode :- L'IA transforme les essais cliniques en modélisant les profils de patients- Les biais dans les données d'entraînement peuvent fausser les résultats- L'IA n'est pas autonome : elle exécute des consignes humaines- La data de santé est souvent mal structurée et sous-exploitée- L'adoption de l'IA nécessite des compétences hybrides (data + métier)- Il faut des référentiels éthiques clairs pour encadrer l'innovation- La transparence des modèles est une condition de confiance- Les jeunes talents ont un rôle à jouer dans la régulation- L'IA interroge la responsabilité des acteurs : qui décide, qui valide ?- L'intelligence artificielle est un outil, pas une stratégieUn épisode qui remet les pieds sur terre : oui, l'IA a un potentiel énorme dans la santé. Mais il faut des garde-fous, du bon sens, et une exigence collective pour ne pas soigner… à l'aveugle.Hébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.
172: Wie wird man von der Assistenz zur Geschäftsführerin? Nicole Neubauer nimmt uns mit auf ihre persönliche und berufliche Reise – ehrlich, inspirierend und voll wertvoller Insights. Sie erklärt, warum die Rolle der Assistenz oft unterschätzt wird und welches Potenzial in ihr steckt. Mit ihrer langjährigen Erfahrung in der Unternehmensberatung spricht sie über Leadership, Persönlichkeitsdiagnostik, den Einfluss von KI, die Bedeutung von Netzwerken und wie man sich selbst treu bleibt. Ein Muss für alle, die ihre Karriere bewusst gestalten wollen – ob am Anfang oder mittendrin. --- Nicole Neubauer ist Geschäftsführerin der metaBeratung mit Sitz in Düsseldorf und der Personality Guidance AG mit Sitz in Zürich. Gemeinsam mit ihren Teams unterstützt Sie Unternehmen in der Talentauswahl und –entwicklung von Trainee bis hin zur Führungskraft. Persönlichkeit zählt ist dabei das Credo. Hogan Persönlichkeitsassessments bilden seit 2005 den Kern der Beratungsleistungen, um Passung für eine Position richtig einzuschätzen. Nicole Neubauer verantwortet für den Bereich Business Development in Deutschland, Österreich und der Schweiz. Nach wie vor betreut sie ausgewählte Großkunden – und bringt hier ihre langjährige Beratungserfahrung aus unterschiedlichen Branchen ein. Frau Neubauer startete ihre berufliche Laufbahn mit ihrer Sprachenausbildung an der Academy for Management Assistants zunächst bei der UFA Film- und Fernsehproduktion. Nach weiteren Stationen bei globalen Strategie- und Unternehmensberatungen – zuletzt im Human Resources – gründete sie zusammen mit Ihrem damaligen Partner, metaBeratung GmbH in der Schweiz und in Deutschland (2005 und 2007). Sie baute das Business Development und Marketing auf und arbeitet als Geschäftsführerin mit Geschäftspartnern wie Hogan Assessment Systems und der IMD Business School Lausanne, Kunden und Dienstleistern zusammen. Nicole Neubauer ist ganz nah am Kunden. Sie pflegt enge Beziehungen, entwickelt strategische Ideen und erzielt dadurch optimale Lösungen für die Zusammenarbeit. Kunden schätzen an ihr, dass sie sich Zeit nimmt, zuhört und langfristige Lösungen entwickelt. Mit Ihrem Ohr ist Frau Neubauer immer dicht am Markt und Ihr Wissen um aktuelle Trends und zukünftige Impulse sind ein nachhaltiger Mehrwert für unsere Kunden. Sie ist gefragte Expertin rund um die Themen Personalauswahl und -entwicklung. Links:
Armed with a STEM qualification or two, you might think technical brilliance is all one needs to succeed in the space sector. Is this the case though? In this week's episode of The Mindtools L&D Podcast, Ross D and Anna are joined by Victoria Craig to discuss: the importance of ‘soft' skills in a ‘hard' science environment; sector-specific skills gaps; how L&D can bridge these gaps. In ‘What I Learned This Week', Ross reminisced about playing a Sega game called Mickey Mania. Take a look at the game's Wikipedia page. For more from us, visit mindtools.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with us on LinkedIn: Ross Garner Dr Anna Barnett Victoria Craig
Sponsor by SEC Playground
THIS EPISODE BROUGHT TO YOU BY: You'll notice that there's no sponsor in this episode. We'd love it if you'd consider supporting on Patreon. PATREON - patreon.com/nodumbquestions NDQ EMAIL LIST - https://www.nodumbquestions.fm/email-list STUFF IN THIS EPISODE: Armadillos Ice Cream Shoppe McDonald's Workforce Preparedness Study McDonald's Corporate Website Forbes - Managers don't want to hire Gen Z workers Fortune - The soft skills crisis Owl City - Dinosaur Park CONNECT WITH NO DUMB QUESTIONS: Support No Dumb Questions on Patreon if that sounds good to you Discuss this episode here NDQ Subreddit Our podcast YouTube channel Our website is nodumbquestions.fm No Dumb Questions Twitter Matt's Twitter Destin's Twitter SUBSCRIBE LINKS: Subscribe on iTunes Subscribe on Android OUR YOUTUBE CHANNELS ARE ALSO FUN: Matt's YouTube Channel (The Ten Minute Bible Hour) Destin's YouTube Channel (Smarter Every Day)
Aujourd'hui, j'ai la joie d'accueillir dans le podcast une femme exceptionnelle, au parcours aussi riche qu'inspirant : Caroline Califano.Caroline en est à sa 3ᵉ vie professionnelle, et probablement pas la dernière. Elle démarre sa carrière dans la maintenance industrielle, se tourne vers l'audit chez Deloitte, puis rejoint Orangina où elle évolue pendant près de 10 ans dans des postes à responsabilités en finance.Mais malgré un job de rêve, quelque chose en elle continue de vibrer autrement. Curieuse, audacieuse, elle lance en parallèle une société de production événementielle et explore l'univers du sport, du live et de l'humain.Ce goût pour la transmission la conduit à se former au coaching de dirigeants et à la préparation mentale, qu'elle intègre pleinement dans sa posture professionnelle.En 2023, elle relève un défi de taille : elle devient directrice de site pour la Coupe du monde de rugby. Une aventure hors du commun à la croisée du leadership, de la stratégie et de l'émotion collective.Je ne vous en dis pas plus, je vous souhaite la bienvenue dans l'univers de Caroline Califano.Dans ce podcast, Caroline Califano nous partage :Ses multiples vies professionnelles : de la maintenance industrielle à la finance, l'événementiel sportif et l'entrepreneuriatComment elle a lancé une société de production en parallèle de son poste pour explorer le monde du sport et du liveSon expérience unique de directrice de site pour la Coupe du monde de rugby 2023Nous avons également parlé de :Se réinventer quand on ne rentre pas dans les cases, et du pouvoir des soft skillsComment incarner un leadership humain dans des contextes de haute pressionSa vision de l'alignement : faire des choix courageux, écouter sa boussole intérieure et avancer même dans l'inconnuEt évidemment d'écouter sa petite voix et se dire Pourquoi pas moi !
Aujourd'hui, j'ai la joie d'accueillir dans le podcast une femme exceptionnelle, au parcours aussi riche qu'inspirant : Caroline Califano.Caroline en est à sa 3ᵉ vie professionnelle, et probablement pas la dernière. Elle démarre sa carrière dans la maintenance industrielle, se tourne vers l'audit chez Deloitte, puis rejoint Orangina où elle évolue pendant près de 10 ans dans des postes à responsabilités en finance.Mais malgré un job de rêve, quelque chose en elle continue de vibrer autrement. Curieuse, audacieuse, elle lance en parallèle une société de production événementielle et explore l'univers du sport, du live et de l'humain.Ce goût pour la transmission la conduit à se former au coaching de dirigeants et à la préparation mentale, qu'elle intègre pleinement dans sa posture professionnelle.En 2023, elle relève un défi de taille : elle devient directrice de site pour la Coupe du monde de rugby. Une aventure hors du commun à la croisée du leadership, de la stratégie et de l'émotion collective.Je ne vous en dis pas plus, je vous souhaite la bienvenue dans l'univers de Caroline Califano.Dans ce podcast, Caroline Califano nous partage :Ses multiples vies professionnelles : de la maintenance industrielle à la finance, l'événementiel sportif et l'entrepreneuriatComment elle a lancé une société de production en parallèle de son poste pour explorer le monde du sport et du liveSon expérience unique de directrice de site pour la Coupe du monde de rugby 2023Nous avons également parlé de :Se réinventer quand on ne rentre pas dans les cases, et du pouvoir des soft skillsComment incarner un leadership humain dans des contextes de haute pressionSa vision de l'alignement : faire des choix courageux, écouter sa boussole intérieure et avancer même dans l'inconnuEt évidemment d'écouter sa petite voix et se dire Pourquoi pas moi !
Jennifer Reilly, CPA, CGMA, values listening. She enjoys the collaboration with fellow finance leaders as part of the Future of Finance Leadership Advisory Group, and she has made a habit of emphasizing listening in guiding teams from around the world. Reilly, scheduled to be part of two sessions at AICPA & CIMA ENGAGE 25, explains the importance of listening, developing through broad and niche roles, and more in this Journal of Accountancy podcast episode. What you'll learn from this episode: · The value of collaboration with finance peers. · How finance's expanded role changes the way finance professionals are evaluated. · A summary of Reilly's “broad” and “niche” roles. · Strategies for better engagement with a globally dispersed team. · The benefits of a wide-ranging listening tour for Reilly in her current role. · One pillar of corporate culture that stood out to her from a Future of Finance Summit presentation.
"Responsible AI" หรือ "AI ที่มีความรับผิดชอบ (ต่อมนุษย์และสังคม)" เป็นแนวทางและหลักการในการออกแบบ พัฒนา และประยุกต์ใช้ระบบ AI โดยคำนึงถึง ผลกระทบทางจริยธรรม สังคม และกฎหมาย เพื่อก่อให้เกิดประโยชน์สูงสุด และลดความเสี่ยงที่อาจเกิดขึ้นกับมนุษย์และสังคม ดังนั้นการเข้าใจและใส่ใจในการใช้ AI จึงเป็นสิ่งที่สำคัญสำหรับองค์กรในยุคปัจจุบัน ✦ Key Takeaways: เพราะ AI เรียนรู้จากข้อมูล หากข้อมูลที่ใช้สอนมีอคติแฝงอยู่ AI ก็อาจตัดสินใจอย่างไม่เป็นธรรม (มี BIAS) หรือเลือกปฏิบัติต่อกลุ่มคนบางกลุ่มได้ นำไปสู่การขาดความโปร่งใสของระบบ AI บางประเภท มีกระบวนการทำงานที่ซับซ้อน ทำให้การตรวจสอบและแก้ไขข้อผิดพลาดเป็นไปได้ยาก สืบเนื่องมาจากปัญหาความเป็นส่วนตัวที่ระบบ AI มักต้องการข้อมูลจำนวนมากในการเรียนรู้และทำงาน ดังนั้น การรวบรวม จัดเก็บ และใช้ข้อมูลส่วนบุคคลอย่างไม่ระมัดระวังอาจ นำไปสู่การละเมิดความเป็นส่วนตัวได้ ดังนั้นการใช้ AI จึงควรมีความรับผิดชอบด้วยหลักการตามนี้ 1. ความเป็นธรรม: ออกแบบและประเมิน AI เพื่อหลีกเลี่ยงอคติที่ไม่พึงประสงค์ และ ปฏิบัติต่อผู้คนทุกกลุ่มอย่างเท่าเทียมกัน 2. ความโปร่งใสและอธิบายได้: ทำให้สามารถเข้าใจและอธิบายกระบวนการตัดสินใจ ของ AI ได้ เพื่อให้สามารถตรวจสอบ ทำความเข้าใจ และไว้วางใจในระบบ 3. ความรับผิดชอบ: กำหนดให้มีผู้รับผิดชอบในการออกแบบ พัฒนา และผลลัพธ์ที่ เกิดจากการทำงานของ AI อย่างชัดเจน รวมถึงมีกลไกในการตรวจสอบและแก้ไข เมื่อเกิดข้อผิดพลาด 4. ความเป็นส่วนตัว: เคารพและปกป้องข้อมูลส่วนบุคคลของผู้ใช้ตลอดวงจรชีวิตของ ระบบ AI ตั้งแต่การเก็บรวบรวมไปจนถึงการทำลายข้อมูล 5. ความปลอดภัยและความมั่นคง: ออกแบบระบบ AI ให้มีความทนทานต่อการถูก โจมตีทางไซเบอร์ และมีกลไกป้องกันเพื่อลดความเสี่ยงที่จะก่อให้เกิดอันตรายต่อ ผู้ใช้หรือสาธารณะ 6. ความน่าเชื่อถือและความทนทาน: พัฒนา AI ให้ทำงานได้อย่างถูกต้อง แม่นยำ สม่ำเสมอ และสามารถรับมือกับสถานการณ์ที่ไม่คาดฝันได้ 7. การมีมนุษย์เป็นศูนย์กลางและเป็นประโยชน์ต่อสังคม: ออกแบบระบบ AI โดย คำนึงถึงคุณค่า สิทธิ และความเป็นอยู่ที่ดีของมนุษย์เป็นหลัก และมุ่งเน้นให้ AI สร้างประโยชน์ให้กับสังคมโดยรวม จะเห็นได้ว่าความรับผิดชอบเป็นสิ่งสำคัญ เพราะเมื่อ AI นั้นทำงานผิดพลาดและก่อให้เกิดความเสียหายจะเกิดคำถามว่าใครคือผู้รับผิดชอบ ซึ่งอาจเป็นเรื่องซับซ้อนในการระบุตัวตน ดังนั้นจึงควรมีการออกแบบตั้งแต่ต้นด้วยความใส่ใจ เพราะ AI ไม่ใช่เรื่องเฉพาะบุคคลแต่เป็นเรื่องของทุกคน
In this episode, Anthony speaks with Sara Ruozzo, whose journey from classical studies in Milan to internships at Microsoft and Tesla, and now working in sustainable investments at UBS, is a masterclass in career pivoting with purpose.If you're a student from a non-finance background or early in your career, wondering how to break into finance (and feel like everyone else already knows the playbook), this one's for you.Sara discusses the real value of a STEM background in the finance industry and why saying yes to new experiences (even when you're unsure) can be the fastest route to finding your edge.Expect jargon-free advice, practical tips on self-teaching, the value of rotations and graduate schemes, and how to build a story that makes employers sit up and listen.(00:00) Introduction and Background(03:01) Career Pivots and Decision-Making Process(05:49) Transitioning into Finance(08:23) Building Confidence and Self-Awareness(11:58) Knowledge Gaps and Learning Strategies(14:53) Soft Skills and Growth Mindset(19:10) Practical Steps to Upskilling(26:24) The Power of Networking(27:28) Cultivating a Growth Mindset in Finance(31:51) Leveraging a STEM Background in Finance(36:36) The Value of Cultural Experiences(43:55) Articulating Your Career Journey(46:56) Practical Tips for STEM Students in Finance Hosted on Acast. See acast.com/privacy for more information.
In this episode of Owned and Operated, we shift focus to a critical yet often overlooked pillar of business success: leadership development and management training. With insights from Amir of Snowball Industries, we dig into how identifying and nurturing potential leaders is foundational to scaling tier two and tier three service businesses.The discussion explores the evolution from technical expertise to soft skills as the driving force behind effective leadership. We unpack the core values that matter most—empathy, urgency, financial intelligence, and humility—and how they shape team culture, performance, and long-term growth. John and Amir also examine structured training programs, peer learning opportunities, and practical management tools that enable owners and operators to build sustainable, high-performance teams.For anyone acquiring or operating in remote and niche sectors like HVAC or turf installation, this conversation delivers actionable insight into creating a leadership framework that fuels operational excellence and employee retention.
Der Performance Manager Podcast | Für Controller & CFO, die noch erfolgreicher sein wollen
In dieser Folge sprechen wir über die fundamentale Transformation des Controllings und wie sich die Rolle der Controller in den kommenden Jahren entwickeln wird. Wir diskutieren die wichtigsten Botschaften zur Zukunft des Controllings und beleuchten die aktuellen Diskrepanzen zwischen Vision und Realität im Controlling-Alltag. Dabei gehen wir auf die bedeutsamsten Entwicklungslinien für Controller ein und erläutern, wie sich traditionelle Kernaufgaben wandeln werden und welche neuen Aufgabenfelder entstehen. Ein zentraler Punkt ist die "neue DNA" der Controller und die erforderliche Balance zwischen Soft Skills und KI-Kompetenz. Wir klären die Frage, ob wir eine Revolution oder Evolution im Controlling erleben und wie Unternehmen erfolgreich mit dem Wandel Schritt halten können. Abschließend gibt es konkrete Empfehlungen für CFOs und Controlling-Leiter zur optimalen Vorbereitung ihrer Teams auf die kommenden Veränderungen. Über den Gast: Prof. Dr. Heimo Losbichler ist Professor für Controlling, Rechnungswesen und Finanzmanagement an der FH Oberösterreich. Er war langjähriger Vorstandsvorsitzender des ICV und ist Vorsitzender der International Group of Controlling.
Sponsor by SEC Playground
Everything Life Coaching: The Positive Psychology and Science Behind Coaching
In a world where AI is reshaping the job market, one thing is becoming crystal clear: human skills are more valuable than ever before. In this episode, Lumia co-founders John Kim (The Angry Therapist) and Noelle Cordeaux dive into why soft skills aren't just "nice to have" anymore. They're absolutely essential for anyone who wants to thrive as a coach or leader in today's marketplace. In this episode, you'll hear: Why emotional intelligence, empathy, and authentic communication are your secret weapons How coaches are becoming the "social first responders" our world desperately needs The specific soft skills that will set you apart in any professional setting Why your story and human connection will always trump technology Whether you're already coaching or considering this transformative career path, this conversation will show you exactly why the future belongs to those who can master the art of human connection. Ready to develop the irreplaceable skills that AI can never replicate? This episode is your roadmap. Everything Life Coaching is brought to you by Lumia-- at Lumia, we train and certify impact-driven coaches, making sure they've got all they need to build a business they love and transform lives, on their terms. Become a life coach, and make a bigger impact on the world around you! Schedule a call with us today to discuss your future as a coach. Music in this episode is by Cody Martin, used under a creative commons license. The Everything Life Coaching Podcast is Produced and Audio Engineered by Amanda Meyncke.
Little by Little Homeschool - Homeschooling, Motherhood, Homemaking, Education, Family
DESIGN YOUR FAMILY'S UNIQUE HOMESCHOOL THAT YOU'LL LOVE! https://littlebylittlehomeschool.com/blueprint I promise that I'm not adding "one more thing" to your to-do list. But, the summer typically means a bit of a break from academics for homeschool families. The curriculum is great, but if you child is not prepared for the world when they step out on their own, they'll have a lot of catching up to do, no matter what level of math they achieved, the science experiments you did, or the classic books they've read. Don't get me wrong, those things are fine. But, there is more to life than book knowledge. There is real life where they'll need to know how to interact, get along with, and function well with others, if for no other reason than for their Christian witness. I'm hoping you have a little more brain space with your usual routine set aside for the summer to focus on teaching and growing soft skills in your homeschooler of any age. I've got a lot of ideas for you...pick 1 or 2 that seem the most important and see how you can be intentional this summer! ♥ Leigh LITTLE BY LITTLE HOMESCHOOL CONFERENCE TICKETS: https://littlebylittlehomeschool.com/conference GET EXCLUSIVE MENTORSHIP WITH LEIGH https://littlebylittlehomeschool.com/mentorship SIMPLIFY YOUR MEAL PLANNING https://littlebylittlehomeschool.com/meal CREATE YOUR HOMESCHOOL FAMILY'S HOME TASK SYSTEM https://www.littlebylittlehomeschool.com/tidyhome Website - https://www.littlebylittlehomeschool.com Newsletter - https://littlebylittlehomeschool.subscribemenow.com/ Community - https://www.facebook.com/groups/homeschoollifestylecommunity Follow - https://www.instagram.com/littlebylittlehomeschool/ Connect - info@littlebylittlehomeschool.com Listen to these related episodes: 131. Struggling With Meltdowns? Try These 7 Ways to Help Your Young Child Manage Their Emotions 153. The Worst 4 Mistakes You Must Avoid In Your Homeschool: Confessions From A Veteran Homeschooler 239. 5 Habits That A Busy Homeschool Mom Needs to Ditch Today
To be a great finance leader, one needs to have both hard and soft skills. Today's guest believes in running towards the hard market, asking dumb questions, and showing up as your whole self at work. Craig Conti is the EVP and CFO of Verra Mobility, the almost $900 million in revenue, publicly-traded company that is responsible for the silent infrastructure behind seamless tolling, traffic enforcement, and smart mobility. Apart from providing a visual breakdown of his approach to mitigating risk, he shares a wealth of wisdom from his years in finance. Hear about why Craig prioritizes investing in existing customers when it comes to capital allocation and how he explains Verra Mobility's complex business model to non-finance people in the organization. This episode covers impostor syndrome, the difference between cost avoidance and cost savings, and why it may be more beneficial for you to work at a paper mill than at Apple, Meta, or Google.—LINKS:Craig Conti on LinkedIn: https://www.linkedin.com/in/craigcconti/Verra Mobility: https://www.verramobility.com/CJ on X (@cjgustafson222): https://x.com/cjgustafson222Mostly metrics: http://mostlymetrics.comRELATED EPISODES:Uncovering Blind Spots and Other Lessons from High-Growth Companies with Five-Time CFO David Lapter. —TIMESTAMPS:(00:00) Preview and Intro(02:35) Sponsor – NetSuite | Planful | Tabs(06:20) An Intro to Verra Mobility(11:36) Continually Investing in Existing Customers(14:47) Explaining Your Business Model When You Have Multiple Business Lines(17:02) Sponsor – Rippling Spend | Pulley | Tropic(21:10) A Tip for Orienting Outsiders to Your Business(22:56) Decoding Finance for Non-Finance People in Your Org(29:33) Cost Avoidance Versus Cost Savings(31:00) How Having Resources To Reinvest Affects Capital Allocation Decisions(34:12) A Skillset for Stepping Into New Roles: Stupid Questions(38:55) Imposter Syndrome(40:52) A Visual Framework for Mitigating Risk(44:52) Known Risks Versus Unknown Risks(46:07) Why Incentives Need To Align With Risk and Reward(50:40) The Feedback Loop: Crisis Management to Future Risk Management(52:16) Hard Skills Versus Soft Skills in Finance(56:51) The Benefits of Bringing Your Whole Self To Work(59:12) “Always Run to the Tough Market”(1:03:34) “Life Comes Down to a Series of a Couple of Interactions”(1:08:04) Long-Ass Lightning Round: Bad Hiring Decisions(1:10:05) Advice to Younger Self: Move at Your Own Pace(1:11:46) Finance Software Stack(1:13:18) Craziest Expense Story—SPONSORS:NetSuite is an AI-powered business management suite, encompassing ERP/Financials, CRM, and ecommerce for more than 41,000 customers. If you're looking for an ERP, head to https://netsuite.com/metrics and get the CFO's Guide to AI and Machine Learning.Planful's financial planning software can transform your FP&A function. Built for speed, accuracy, and confidence, you'll be planning your way to success and have time left over to actually put it to work. Find out more at www.planful.com/metrics.Tabs is a platform that brings all of your revenue-facing data and workflows - billing, AR, payments, rev rec, and reporting - onto a single system so you can automate and be more flexible. Find out more at: tabs.inc/metrics.Rippling Spend is a spend management software that gives you complete visibility and automated policy controls across every type of spend, saving you time and money. Get a demo to see how much time your org would save at rippling.com/metrics.Pulley is the cap table management platform built for CFOs and finance leaders who need reliable, audit-ready data and intuitive workflows, without the hidden fees or unreliable support. Switch in as little as 5 days and get 25% off your first year: pulley.com/mostlymetrics.Tropic is an intelligent spend management solution that consolidates your spend data and processes into one unified offering, enabling insights and decisive action. Take control of your spend with intelligent spend management at tropicapp.io/mostlymetrics.#financeleader #softskills #mitigatingrisk #capitalallocation #chieffinancialofficer Get full access to Mostly metrics at www.mostlymetrics.com/subscribe
In this bonus episode, The Spark, we welcome back Gnome Taylor, senior creative at Grey London, for a lighter, more personal chat. After Monday's powerful conversation on resilience, Gnome returns to answer some of our signature questions—giving us a glimpse of the person behind the job title. From why kindness is the best lesson she's learned in her career, to the odd comfort she gets from even numbers, Gnome shares stories with humour and heart. We talk about the ideas she's proud of (even the ones that never made it), her unexpected Joe Pasquale impression, and why her sock drawer is so meticulously organised it includes a single, unwearable pair. Gnome also opens up about sleep struggles, audiobook obsessions, and what she'd like to see from future male role models. Her answer? Less bravado, more empathy. This is a warm, thoughtful episode that celebrates quirks, creativity, and the quiet power of simply being kind. This season is proudly sponsored by the School of Communication Arts.
171: Melba J. Duncan is the Founder and President of The Duncan Group Inc., a retained search and consulting firm. Since 1985, the firm has been advising CEOs and other corporate leaders regarding specialized senior management support resources. Ms. Duncan was Assistant to The Hon. Peter G. Peterson, Founder of The Peter G. Peterson Foundation, Chairman Emeritus and Co-Founder of The Blackstone Group, former Chairman and Chief Executive Officer of Lehman Brothers Kuhn Loeb Incorporated, and former Secretary of Commerce. In her prior position, she was Assistant to Sanford C. Bernstein, Chairman and Chief Executive Officer of Sanford C. Bernstein & Co., a New York Stock Exchange member firm, where she was elected Corporate Secretary and became a stockholder. Ms. Duncan is an experienced public speaker. She has served as keynote speaker at the American Management Association's Annual Conference for Executive Secretaries & Administrative Assistants. Ms. Duncan has served as chairperson for the Marcus Evans Executaries Forums, held in New York City, San Francisco, Chicago, Miami, Philadelphia, Atlanta, Toronto, and Montreal. Ms. Duncan has delivered the keynote address to the EA&PA Congress Series in Sydney, Australia, and Adelaide, Australia, respectively and served as Keynote for the EA/PA Congress in Melbourne, Australia. Ms. Duncan has served as Keynote and Conference Host for the Bermuda Chapter of the International Association of Administrative Professionals and has served as a presenter at the World Bank, Washington DC, responding to the topic “Shaping your future: Maintaining Your Competitiveness.” Articles and Video: Indispensability and Legacy: Interview – Melba Duncan and Lucy Brazier OBE: https://lnkd.in/eQigh3iU Harvard Business Review: The Secret Weapon of Great Leaders (HBR Video): https://hbr.org/2011/05/the-secret-weapon-of-great-lea The Essential Assistant: Secretariado Master Class (São Paulo, Brazil) (Video): https://www.youtube.com/watch?v=UCgs2yFxyyg Harvard Business Review: What Executive Assistants Know About Managing Up: https://hbr.org/2014/12/what-executive-assistants-know-about-managing-up Harvard Business Review: May 2011: The Case for Executive Assistants: https://hbr.org/2011/05/the-case-for-executive-assistants Books by Melba J. Duncan: - Indispensability: Administrative Intelligence - The Importance of the Other AI (Centenary University Press, June 2025) - EQ/IQ Developing Emotional Intelligence for Effective Executive Support (Open Hand Press, 2021) - The New Executive Assistant: Advice for Succeeding as an Executive or Administrative Assistant (McGraw Hill, 1997) - How To Succeed in Business As An Executive Assistant (Collier Books, 1990) More about the podcast: Diana on LinkedIn: https://www.linkedin.com/in/diana-brandl/ Executive Office Insights Newsletter: https://the-socialista-projects.com/#newsletter Podcast on YouTube: https://www.youtube.com/@the-socialista-projects Podcast on Spotify: https://open.spotify.com/show/3qBSDjTfYOG2x6qos7dKkS Podcast on Apple Podcast: https://podcasts.apple.com/de/podcast/the-future-assistant/id1493106661
In another powerful episode of On The Drive with Cindy Lawrence, we're hitting the gas on one of the most vital—and often overlooked—factors in dealership success: culture.Joining Cindy is the inspiring Amy Davis, founder of Rise Above Life Coach, as they dig deep into what it really means to build and sustain a high-performance team environment. From the front lines of the service drive to the corner office, they explore the importance of putting the right people in the right seats, leading with empathy, and creating spaces where people genuinely want to show up.You'll hear raw stories, real solutions, and a few truth bombs—like why "fake happy" can do more damage than silence, how leadership drives retention, and how something as small as a balloon on your desk can speak louder than a bonus check.This episode is a must-listen for GMs, service managers, advisors, techs—and anyone who's ever asked, "Am I in the right seat?" Buckle up. It's time to Rise Above and get On The Drive.Host: Cindy LawrencePhone Number: 713.299.2435Email: Cindy@OnTheDriveSolutions.comWebsite: onthedrivesolutions.comContact Amy DavisEmail: amy@riseabovelifecoach.com Website: https://riseabovelifecoach.com/
Rediffusion d'un des épisodes les plus écoutés du Podcast du Marketing.Curiosité, autonomie, capacité d'écoute, communication orale, respect, adaptabilité, confiance, sens des responsabilité, intégrité, ouverture à la nouveauté, etc. Les soft skills sont de plus en plus plébiscitées, parce que sans soft skills les hard skills ne valent pas grand-chose. Le concept m'est encore un peu nouveau alors j'ai fait appel à l'une des spécialistes des soft skills en France, elle a même créé une application pour aider nos enfants à s'armer de ces softs skills, j'ai nommé Solenne Boquillon le Gouaziou. Les rapports dont Solenne parle dans l'épisode : World Economic Forum : Top 10 des compétences professionnelles de demain (en anglais)Organisation Mondiale de la Santé : Top 10 des compétences de vie recommandées par l'OMS (en anglais)Pour en savoir plus sur Solenne vous pouvez suivre son profil LinkedIn et découvrir Soft Kids. ---------------
Nada Lena Nasserdeen, founder and CEO of Rise Up For You. Nada shares her journey from performing arts to executive leadership, emphasizing the critical role of emotional and social intelligence in personal and professional success. She discusses overcoming challenges like a sudden divorce and the loss of her parents, and introduces her "Four Bs" framework for reversing limiting beliefs. The conversation highlights the importance of self-confidence, personal leadership, and conscious conversations, offering practical strategies for growth. Nada encourages listeners to commit to their personal development and redefine success holistically. https://www.nadalena.com https://www.riseupforyou.com https://www.her-drive.com
Wie können Aufsichtsräte den Unternehmenserfolg mitgestalten? Welche neuen Kompetenzen und Soft-Skills sind gefragt? Warum wird das Verständnis für disruptive Technologien immer wichtiger? In dieser Episode des The Agenda Podcasts spricht Alexander Heise, CEO Germany & CEMEA der Personalberatung Hays mit Podcast-Host Ingo Notthoff über die sich verändernden Anforderungen an Aufsichtsräte in der modernen Unternehmenswelt. Alexander Heise betont, dass Aufsichtsräte nicht nur Kontrollorgane sind, sondern auch als Berater fungieren müssen, um Unternehmen in einer dynamischen und komplexen Geschäftswelt zu unterstützen.Die Episode im Überblick:Benötigte Qualifikationen von Aufsichtsräten verändern sich rasantZukunftsfähigkeit ist eine zentrale Aufgabe für AufsichtsräteAufsichtsräte müssen als Beiratspartner agierenSoft-Skills sind entscheidend für die ZusammenarbeitReskilling ist auch für Aufsichtsräte notwendigDigitale Kompetenz wird immer wichtigerInterdisziplinäre Aufsichtsräte sind ein TrendJüngere Aufsichtsräte bringen frische PerspektivenErfahrungen aus verschiedenen Branchen sind wertvollAufsichtsräte müssen sich kontinuierlich weiterentwickelnThank you for listening! Visit us at Sherpany.com or follow us on LinkedIn for board, board committee, and executive meetings solutions.
Do you want to improve your soft skills? Join Dr. Grace's coaching and mentorship program to grow your career to the next level: https://masteryinsights.com/mentorship-pc Mastering hard skills can only take you so far. To truly excel in your career, having strong soft skills is a must. So which ones have the highest impact? After years of coaching leaders across industries, Dr. Grace shares the top four soft skills you need to focus on now to get ahead. Regain control of your professional growth with targeted training. Start by listening to this episode today. Show notes and free resources: https://CareerRevisionist.com/episode201 Do you want to move up in executive leadership? Want to elevate your communication skills, leadership abilities and influence in the world around you? If you're ready to start leveling up in your career and you want to develop all of the skills and professional acumen that will allow you to grow into senior executive positions with confidence, apply here: https://masteryinsights.com/mentorship-pc Answer a few questions to see if you qualify for Dr. Grace's executive coaching program, then book a time to speak with a member of our team. --------- Thank You for Listening! I am truly grateful that you have chosen to tune in. Visit my Youtube channel where I release new videos weekly on executive career growth, communication, increasing income, and professional development. Please share your thoughts! Leave questions or feedback in the comments below. Leave me a review on iTunes and share my podcast with your colleagues. With Love & Wisdom, Grace
What if your biggest career breakthrough isn't about a title or a checklist, but about learning to observe and adapt? In this episode, we talk with Joanna Kozłowski, strategist, coach, and founder of Resolute Consulting, about how to take charge of your own growth—even when no one's handing you the playbook. Joanna shares what it means to become an anthropologist of your own career, how to decode workplace culture, and why marketers need to connect professional development to business outcomes. With roots in adult education and a deep background in AEC marketing and BD, Joanna brings sharp insights and plenty of real-world advice for building confidence, telling better stories, and showing up with purpose.
Também é líder em tecnologia? Conheça a Rocketseat para empresas.Faaaaala, Dev! Chegou mais um episódio do #FalaDev, e esse é especial: o último dessa temporada! O nosso host, PV Faria, recebe o Ces Michelin, designer de aprendizagem e fundador do Prof Talks, para um papo riquíssimo sobre learning agility, soft skills e o futuro da educação no mercado tech. A conversa passa por temas como aprendizagem autodirigida, como lidar com o hype tecnológico, a importância do networking de estudos, e como desenvolver uma mentalidade de aprendizado contínuo e estratégico. Tudo isso com reflexões práticas para a carreira de quem atua (ou quer atuar) com tecnologia. Entenda por que aprender é uma habilidade essencial para crescer como dev e como você pode se destacar no meio de tantas mudanças. É o episódio certo pra quem quer evoluir de verdade!Aperta o play, aprende com a gente e encerre essa temporada com muito conteúdo de valor
CTO Series: Jussi Mononen on the Human Side of Software Development and Technical Leadership In this CTO Series episode, we explore the intersection of technology and people with Jussi Mononen, CTO of CarbonLink. Drawing from his extensive experience as an Agile practitioner and technical leader, Jussi shares valuable insights on effective software development, technical strategy alignment, and the critical human elements that drive successful technology implementations. The Transformative Power of Agile "It's all about people." Jussi's journey as a technology leader was fundamentally shaped when he discovered Agile methodologies. Coming from a background of waterfall-like approaches to software development, the introduction of Agile principles opened up a broader perspective that transformed his view of the profession. What began as technical work creating billing software evolved into a deeper understanding of the collaboration challenges in problem-solving. This shift helped Jussi develop a more humanistic and holistic approach to software development, recognizing that the human dynamics are often more complex than the technical challenges themselves. Every line of code eventually becomes a liability, as software is maintained over decades Software is only truly "done" when you remove the plug and it no longer exists Direct communication with customers is essential for understanding the real problems that need solving Balancing Technical Strategy with Business Needs "Be careful what you choose in terms of technology as you need to maintain it forever—hopefully." Creating a technical strategy that aligns with business objectives while remaining adaptable requires careful consideration of both immediate and long-term factors. Jussi emphasizes the importance of considering maintainability over a decade-long horizon while organizing technology stacks that don't limit organizational agility. When selecting technologies, consider whether you can find people already familiar with your tech stack Evaluate whether your technology choices allow you to fulfill the responsibilities your customers pay you to handle Be prepared to abandon technologies that aren't working, despite the sunk cost Structure your technical organization to maximize speed and adaptability Fostering Collaboration Between Tech and Business "It's not about 'who wins,' it's about making good decisions." Effective collaboration between technical and business units is built on foundations of respect and trust. As a self-described optimist about humanity, Jussi approaches cross-functional work by giving respect to colleagues and trusting them to make sound decisions within their domains of expertise. Listen carefully to people and make a genuine effort to understand their perspectives Focus on making well-considered decisions rather than striving for theoretical "best" decisions Remember that people develop software, not processes or tools—maximize each team member's potential Create environments where differing viewpoints are valued as inputs to better decision-making Strategic Roadmapping and Adaptability "We constantly seek information about what might be changing." Maintaining a clear vision of the future while remaining adaptable is a critical balancing act for technology leaders. Jussi's approach involves maintaining a rolling two-quarter roadmap that provides directional clarity while incorporating new information and signals from various sources. Review and revise roadmaps weekly to incorporate new information Use tools like Trello to maintain lists of priorities and possibilities Actively seek diverse signals about changing requirements and technologies Use the roadmap to communicate investment priorities to stakeholders like the board Overcoming Complex Technical Challenges "Someone needs to give enough love to the items in the backlog." The most significant challenge in Jussi's career came during a 4.5-year project reimplementing critical university systems that had been in use for over 20 years. This complex undertaking highlighted the importance of people skills alongside technical capabilities when managing diverse stakeholders with conflicting needs. Be prepared to handle conflicting needs and requirements from different stakeholders Establish a shared direction before attempting to solve detailed technical challenges Recognize that many critical challenges in large projects are about people, not technology Give proper attention to backlog items to ensure they receive the consideration they deserve Leadership Philosophy and Learning "Choose the context more accurately. Involve yourself with people you look up to." Rather than pointing to a single book that influenced his approach to technical leadership, Jussi emphasizes the importance of context and learning from those around you. His leadership philosophy centers on carefully selecting environments with admirable people and absorbing knowledge through direct experience and observation. Understand the specific context you're operating in before applying generic principles Surround yourself with people whose approach and values you respect Learn continuously from the practical experiences of peers and colleagues About Jussi Mononen Jussi is a problem solver, programmer and business-to-technology translator. People side of software systems development, as he often says: "it's all about people".He has both tech and people street cred, being a long time Agile practitioner, and now the CTO of a promising scale-up in Helsinki: CarbonLink. You can link with Jussi Mononen on LinkedIn.
Join Rebeca Leon on this episode of the Nurse Converse podcast as she pulls back the curtain on the world of oncology nursing. She shares her personal journey into this life-changing specialty, reflecting on the emotional highs, the profound patient connections, and the powerful community of oncology nurses. Get inspired by highlights from the 50th Oncology Nursing Society Congress and discover why this field is more critical than ever. If you've ever wondered what it's like to make a difference in the lives of cancer patients, this episode is for you. >>Inside Oncology Nursing: Stories, Challenges & Triumphs from the Frontlines of Cancer CareJump Ahead to Listen: [01:08] Oncology Nursing Society's 50th anniversary.[05:10] Oncology nursing specialties and settings.[10:57] Oncology nurses' resilience and care.[13:57] Attending oncology nursing conferences.[17:51] Customizing conference experiences for nurses.[23:45] Immunotherapy in oncology nursing.[26:00] Advancements in oncology nursing.[30:07] Oncology nursing opportunities for students.[34:37] Oncology nursing community connection.Connect with Rebeca on Social Media:Instagram: @EnfermeraMami.RNFor more information, full transcript and videos visit Nurse.org/podcastJoin our newsletter at nurse.org/joinInstagram: @nurse_orgTikTok: @nurse.orgFacebook: @nurse.orgYouTube: Nurse.org
The Institute of Internal Auditors Presents: All Things Internal Audit In this episode, The IIA's Lindsay Patterson talks with Anna Davis of Qualcomm about the crucial aspects of internal audit team formation and dynamics. They discuss hiring strategies in the current market, the importance of soft and hard skills, the challenges and benefits of remote and in-office work, and methods for fostering a strong team culture. HOST:Lindsay Patterson, CIA, CPAExecutive Vice President , Membership, Marketing and Communications, The IIA GUEST:Anna Davis, CPAVice President, CAE, Qualcomm Key Points Introduction [00:00-00:22] Team Formation: Starting with Hiring [00:23-01:34] In-Office Work and Recruitment Challenges [01:35-04:13] Hard and Soft Skills and Business Acumen [04:14-06:00] Retention and Career Growth Opportunities [06:01-07:05] Team Size and Responsibilities [07:06-07:44] Building a Team Culture [07:45-10:32] The Value of Authentic Leadership [10:33-12:03] Advice for Aspiring Audit Leaders [12:04-13:44] Final Thoughts [13:45-14:44] The IIA Related Content Interested in this topic? Visit the links below for more resources: 2025 AuditSphere Virtual Conference Tools for Audit Managers Course IIA Group Membership Group Training Solutions All Things Internal Audit Podcast: 'Mastering Soft Skills in Internal Auditing,' Building a Better Auditor: Optimizing Team Communication Visit The IIA's website or YouTube channel for related topics and more. Follow All Things Internal Audit: Apple PodcastsSpotify LibsynDeezer
In this episode, I'm talking about what it really takes to win as a professional service entrepreneur. I'm talking to coaches, consultants, lawyers, doctors—anyone who sells their expertise. A lot of people in these spaces are messing up, not because they're bad at their work, but because they're focused on the wrong stuff. Your skills aren't the problem—it's that you're not fully serving what your clients actually want. I'll break down how to shift that and get your business on track. Show Notes: [02:49]#1 People skills. [07:29]#2 You must understand needs that are not specifically related to your expertise or service. [14:59]#3 Touch. [20:32]Recap Episodes Mentioned: 1772: The 21 MUST-Have Career "Soft Skills" [Pt. 1 of 5] Next Steps: ---
Guinevere Taylor didn't study finance. She didn't go to a top-tier uni. But she built a successful career in asset management and after several years as a director at a major sell-side bank, she now leads UK Capital Formation at Brightwood Capital.In this episode, she shares how she broke into the industry, built confidence in client-facing roles, and juggled early motherhood with a demanding career. If you're a student or young professional looking for real, relatable advice on thriving in finance, this conversation is for you.(00:00) Fiji to Finance(02:47) From Credit Cards to Asset Management(06:06) The Importance of Soft Skills in Client Relations(08:57) Balancing Work and Motherhood(11:57) Embracing Diversity and Inclusion(15:09) Why Building Relationships is Key Skill(17:59) Finding your Right Fit(21:06) Networking for Young Professionals(24:05) Advice for Future Generations Hosted on Acast. See acast.com/privacy for more information.
Send Wilk a text with your feedback!How do we turn information into true transformation? This week on Derate The Hate, I'm joined by Kim Bach, cofounder of Dailyhuman Inc., mindset coach, and Chief People Officer, who is on a mission to close the gap between knowing and becoming. In this conversation, we explore what Kim calls the "humaning crisis" — a growing struggle with negativity, disconnection, and lack of essential soft skills.Kim shares tools and insights around self-reflection, storytelling, and the development of a growth mindset — all essential for rebuilding trust in ourselves and with others. With 80% of our 80,000 daily thoughts being negative, it's easy to see how default thinking can feed polarization and discontent. But the good news? We can change the story we tell ourselves.If you're ready to take the next best step toward becoming the next best version of yourself, this episode is for you.
This might be the most misunderstood feedback in the workplace. You're not too direct. You're not too opinionated. You're just communicating disagreement the wrong way. In Secret #4 of Secrets of the Career Game, Kendall Berg unpacks the career-limiting communication habits that hold people back from promotions, leadership roles, and real influence. If you've ever been told to “work on your tone” or “be more collaborative”—this one's for you.
Author, speaker, and presidential pickup game basketball player Ben Nemtin makes a return visit to the Journal of Accountancy podcast. Four years after his first appearance, he's focused these days on the impact of purpose on longevity, well-being, and employee engagement. As the keynote speaker June 9 at AICPA & CIMA ENGAGE 25, Nemtin will share about the road trip with friends he took nearly 20 years ago that spawned a book, a reality show, and the accomplishment of so many lofty goals. In this episode, Nemtin updates listeners on the status of his bucket list and explains why taking just 15 minutes to focus on one goal can be beneficial. Note: Early-bird registration for ENGAGE ends Thursday. What you'll learn from this episode: · A refresher on the concept of The Buried Life. · Nemtin's focus on “energy-driven living.” · Addressing the notion that it's selfish to focus on personal well-being. · The value of connecting to purpose – for individuals and organizations. · Three ways to maintain accountability when it comes to setting and reaching goals.
When Riccarda Zezza returned from maternity leave to discover her role had vanished, she transformed a career setback into a powerful new opportunity. Her experience inspired her to found a company redefining how parents and employers approach life transitions. She shares her Brief But Spectacular take on motherhood as a master's in soft skills. PBS News is supported by - https://www.pbs.org/newshour/about/funders
Today we are replaying our episode with Tenille Bettenhausen. Tenille is a client success manager at Microdesk where she leverages her 20+ years in AEC industries working in technical, business development, and construction specializations. She is also author of the book, Maybe I'll be an Architect, as well as Host of the Podcast, Death by Architecture. We talk about:- How Tenille developed resilience through her job hunt after college, landing an unfulfilling job, and lay-offs.- Winning the Miss Long Beach Pageant which led to a new job in architecture.- Working on spaces in a hospital and later having a baby in one of her maternity ward projects.- The challenges of re-entering the profession after focusing on motherhood and how she leveraged her soft skills to become a business developer.- Her current role at Microdesk and how she, with a background in architecture, advocates for users of the software her company supports.- Her perspective on diversity in AEC industries, how she is contributes with her passion projects- her children's book and architecture/true crime podcastOther Episodes You May Enjoy: 012: Ramune Bartuskaite: Encouraging Architects to Specify Better Materials013: Erin Alley: Rising to Leadership in Architecture through Inquiry, Inclusivity, and Innovation008: Evelyn Lee: Tech, Transformation, and Disruption within Architecture005: Eva Baker: An Architect Specializing in Laboratory Planning
When Riccarda Zezza returned from maternity leave to discover her role had vanished, she transformed a career setback into a powerful new opportunity. Her experience inspired her to found a company redefining how parents and employers approach life transitions. She shares her Brief But Spectacular take on motherhood as a master's in soft skills. PBS News is supported by - https://www.pbs.org/newshour/about/funders
In this episode of Connected Leadership Bytes, Andy Lopata talks to Jodie Rogers, founder of Symbia and author of The Hidden Edge. With two decades of expertise in human behaviour, Jodie shares how leaders can navigate uncertainty and build emotionally intelligent, agile teams. She emphasises the value of emotional and social intelligence, strong professional relationships and mental fitness in driving performance and resilience. “The Edge” is Symbia's practical, low-cost program designed to help teams develop key skills like focus, prioritisation and stress management. Jodie explains how their benchmarking tool measures progress and impact across organisations like Unilever, Johnson & Johnson, and L'Oréal. The episode highlights the growing importance of mental well-being and proactive development in today's fast-changing work environment. Jodie's insights offer leaders a practical path to foster empowerment, engagement, and adaptability in their teams while preparing for the challenges of tomorrow. Key Takeaways: 1. The Importance of Soft Skills in Leadership: What are often called "soft skills" – such as emotional intelligence, communication, and influence – are actually critical life skills necessary for effective leadership. 2. Navigating Uncertainty and Change: Jodie Rogers highlights that helping people understand how their brains respond to uncertainty can empower them to better navigate it by experimenting, exploring, and creating their own paths forward. 3. The Edge Programme's Approach to Professional Development: The Edge programme was discussed as a comprehensive professional development initiative designed to create lasting behavioural change. It focuses on four key phases: enhancing mindsets (self-leadership), driving performance (skills application), growing influence (relationships) and expanding impact (leadership and mentorship). The programme combines diverse expert trainers and practical, interactive sessions to ensure participants can apply what they learn. 4. Wellbeing and Mental Fitness: Jodie stressed the importance of focusing not just on addressing mental ill health but also on building mental fitness—developing tools and skills when people are in a stable state so they are better equipped to handle stress and challenges later 5. Leadership Accountability and Autonomy: Both Andy and Jodie touched on the necessity for leaders to foster accountability and autonomy within their teams. To find out more about The EDGE programme, please visit https://symbiapartners.com/edge Connect with Andy Lopata Website Connect with Jodie Rogers Website LinkedIn
L'IA peut-elle renforcer le leadership humain ?Avec Leila Lahbabi, autrice de The Billion Dollar Purpose, on parle d'un leadership conscient, de sens, de responsabilité… et d'IA. Ancienne consultante en transformation digitale, Leila accompagne aujourd'hui les dirigeants qui veulent scaler sans perdre leur why. Ensemble, on a discuté de la manière dont l'IA transforme notre rapport au temps, à la décision et à la collaboration.Points clés :L'IA bien utilisée peut aider à sortir de la procrastination et à passer à l'actionElle ne remplace pas l'introspection, ni la responsabilité du leaderLe "purpose" vient avant la vision : c'est ce qui donne du sens à l'actionAutomatiser l'opérationnel permet de se concentrer sur les interactions humainesL'IA peut renforcer notre esprit critique… si l'intention est claireUtiliser l'IA pour gagner en clarté, pas pour fuir l'inconfortLe leadership de demain sera fait de conscience, pas seulement de performanceChaque décision d'automatisation est une invitation à mieux se connaîtreDéléguer ce qu'on maîtrise, pas ce qu'on ne veut pas affronterSe reconnecter à son rôle de créateur, au-delà de l'exécutionUn échange riche sur l'art d'équilibrer cerveau humain et IA au service du collectif.Écoutez cet épisode si vous cherchez à allier performance et conscience dans votre manière de travailler.Hébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.
On this episode of Deans Counsel, moderators Jim Ellis and Ken Kring speak with Jason Wingard, Executive Chairman of The Education Board, Inc. and Distinguished Visiting Professor at Harvard. Dr. Wingard is a globally renowned executive, with deep experience in both the corporate and non-profit sectors, specializing in the future of learning and work. He recently served as the 12th President of Temple University and Professor of Management and Policy, Organizational, and Leadership Studies. Dr. Wingard previously served as Dean of the School of Professional Studies and Professor of Human Capital Management at Columbia University. Prior to Columbia, he was Managing Director and Chief Learning Officer at Goldman Sachs.Dean's Counsel was excited to have this opportunity to pick the brain of someone with such vast experience and success as Jason. Unsurprisingly, this conversation covers many topics, including: •Shifting employer expectations and the Great Skills Gap•Disruption in higher education and the need for universities to revise their curriculum•the essential importance of teaching Soft Skills•trending devaluation of the college degreeLearn more about Jason Wingard.Comments/criticism/suggestions/feedback? We'd love to hear it. Drop us a note.Thanks for listening.-Produced by Joel Davis at Analog Digital Arts--DEANS COUNSEL: A podcast for deans and academic leadership.James Ellis | Moderator | Dean of the Marshall School of Business at the University of Southern California (2007-2019)David Ikenberry | Moderator | Dean of the Leeds School of Business at the University of Colorado-Boulder (2011-2016)Ken Kring | Moderator | Co-Managing Director, Global Education Practice and Senior Client Partner at Korn FerryDeansCounsel.com
Join this insightful conversation with Eric and Larry as they discuss how home service businesses can maximize each service call's effectiveness by prioritizing technician training and soft skills, especially during a tightening economy.Key Takeaways:Every Call Counts: Each service call is your opportunity to secure a lifetime client, not just a one-time job.Soft Skills are Critical: Connection, clarity, and confidence determine the outcome of your service calls.Consistent Training Pays Off: Ongoing practice of soft skills directly improves technician performance, client satisfaction, and business profitability.True Cost of a Lost Call: Missing a call impacts more than just immediate revenue—it affects future business, referrals, and reviews.Episode Highlights:Economic Context and Its Impact:How the slowing economy mirrors the 2008-2009 recession.Why maintaining value and pricing integrity outweighs the short-term gain from discounting.The Three C's of a Profitable Call:Connection: Establishing immediate trust and rapport.Clarity: Clear communication about the issue and solution.Confidence: Technicians must confidently project competence to secure client trust.Anatomy of a Winning Call:Pre-arrival tips: Call ahead, offer small courtesies.Arrival etiquette: Professional presentation and respect for client property.On-site best practices: Active listening, clear explanations, and cleanliness.Post-service follow-through: Thorough walkthroughs, gratitude expressions, and proactive review encouragement.Technician Training & Investment:Importance of structured and consistent soft skills training.Using role-playing and regular practice scenarios.Celebrating and incentivizing wins related to soft skills and client satisfaction.Real Cost of Lost Calls:Understanding that lost opportunities extend beyond immediate revenue.How losing a call affects long-term client relationships, referrals, reviews, and overall market reputation.Action Steps to Implement Immediately:Schedule regular soft skills training sessions.Standardize client interaction protocols.Regularly review customer feedback for continuous improvement.Evaluate external structured training options like SuperTech University if internal resources are limited.Shift your mindset from running calls to winning calls to enhance profitability and client experience.TITLE SPONSOR:Super Tech UniversityDramatically improve your team's performance with a system of short daily video lessons training your team in soft skills. When you invest in your team and teach them soft skills, your team can make you more profit. Go to https://supertechu.com/ for more info.Click here for a discount: https://supertechu.com/register/podcastoffer/.Here is an entrepreneur's story you will relate to.SPONSOR: C&R MagazineC&R magazine is the leading periodical in the Cleaning and Restoration industry. Owner and editor Michelle Blevins has brought printed copies back from the dead to increase reader experience. Go to www.candrmagazine.com to get your free copy sent directly to your home or business.
For years, Nicole Van Valen was told soft skills didn't matter—now she's helping top leaders rewrite the rules on resilience, burnout, and what it really takes to thrive in today's workplace.In today's episode, I'm joined by Nicole Van Valen, a licensed marriage and family therapist, behavioral health expert, and founder of Keane Insights—a consultancy dedicated to resilience, leadership, and joyful living. With over 25 years of experience spanning healthcare and human resources, including leadership roles at Fortune 6 companies, Nicole combines deep clinical insight with real-world corporate strategy. She's also a dynamic speaker, coach, and the author of The Joyful Leader, a forthcoming book that explores how joy can be a transformative force for managing stress, preventing burnout, and leading with authenticity. Known for her uplifting energy and grounded wisdom, Nicole is on a mission to help people reconnect with their purpose and lead from a place of heart and intention.Throughout this episode, Nicole brings both personal depth and professional clarity to the topic of joy as a resilience practice. She opens up about her own journey—overcoming workaholism, learning to slow down, and rediscovering joy in everyday rituals like dancing, gardening, and quiet tea breaks. Nicole also walks us through her signature “three-step model” (Discover Yourself, Design Your Landscape, Deliver on Your Goals), offering listeners a practical framework for meaningful change. Along the way, she shares behind-the-scenes moments from writing The Joyful Leader, including how she confronted her own discomfort with vulnerability to embrace joy as her leadership superpower. Through heartfelt anecdotes and actionable insights, Nicole invites us to not only reflect on what truly brings us joy—but to prioritize it, unapologetically.Tune in as Nicole Van Valen shares how joy became her secret weapon for building resilience, setting boundaries, and leading with authenticity—plus how you can rediscover what energizes you and turn it into lasting transformation.In This Episode, You Will Learn:Resilience reimagined: Dancing, HR, and climbing the corporate ladder (3:44)Redefining resilience through joy (5:32)Burnout, boundaries, and the joy of saying ‘no' (10:00)The three-step model for sustainable joy (13:27)Leading with joy at work - Yes, even in corporate! (18:21)The book she was scared to write (19:46)“We're all just people”: The human side of leadership (24:35)AI can't replace this: Why human connection is the true high-value currency (27:26)The resilience menu: Why one size doesn't fit all (33:11)Your personalized joy plan starts now (42:41)Connect with Nicole Van Valen:WebsiteFacebookInstagramLinkedInXYouTubeGet Nicole's book!Let's Connect:WebsiteInstagram Hosted on Acast. See acast.com/privacy for more information.
Send us a textMichael Cantrell returns with a passionate exploration of the evolving corrections landscape, sharing significant professional milestones while introducing his upcoming new book, "Power Skills: Emotional Intelligence and Soft Skills for Correctional Officers, Public Service, and Beyond."The episode begins with exciting news about Cantrell's appointment to the Advisory Board on Corrections for the International Law Enforcement Educators and Trainers Association (ILEETA). This significant development represents a deliberate effort to bring corrections expertise into an organization that has traditionally focused on law enforcement training. Through panel discussions and networking at the ILEETA conference, Cantrell helped identify critical training needs in corrections, including leadership and Correctional Training Officer (CTO) development, specifically designed for correctional environments and based on a new CTE (Coach - Train - Evaluate).At the heart of this episode is Cantrell's compelling discussion of his upcoming book on emotional intelligence and soft skills. He shares how his perspective transformed after hearing these capabilities described as "superpowers" rather than merely empathetic exercises. Through personal stories and practical examples, Cantrell breaks down the four components of emotional intelligence: self-awareness, self-management, social awareness, and relationship management. Cantrell challenges listeners to recognize that every correctional officer is a leader who can positively influence workplace culture. He emphasizes that communication significantly impacts perceptions of professionalism, whether through face-to-face interactions, emails, or other channels. Ready to transform your effectiveness as a corrections professional? Listen now to discover the "Power Skills" that can elevate your career and improve workplace culture. Keys to Your New Career: Information and Guidance to Get Hired and Be Successful as a Correctional or Detention Officer by Michael Cantrell PepperBallFrom crowd control to cell extractions, the PepperBall system is the safe, non-lethal option.OMNIOMNI is cutting-edge software designed to track inmates and assets within your prison or jail. Command PresenceBringing prisons and jails the training they deserve!Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showContact us: mike@theprisonofficer.comFacebook: https://www.facebook.com/ThePrisonOfficerTake care of each other and Be Safe behind those walls and fences!
In this episode of "Transform Your Workplace," host Brandon Laws interviews Loren Sanders about her book "Empathy is Not a Weakness and Other Stories from the Edge." Sanders shares her journey from being a toxic leader to understanding the power of empathy in the workplace. She discusses how empathy strengthens trust, reduces turnover, and increases engagement, while offering practical strategies for leaders to develop their empathy muscle through self-awareness and intentional practice. TAKEAWAYS Empathy isn't weakness or coddling – it's about listening, understanding, and aligning actions with both people and business outcomes Leaders should practice self-reflection daily and create psychologically safe environments where vulnerability is normalized Developing empathy requires recognizing blind spots, practicing mindful presence, and taking small, consistent steps toward greater awareness A QUICK GLIMPSE INTO OUR PODCAST
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