Podcasts about self service

Das Burj Khalifa in Dubai: 828 Meter hoch, das höchste Gebäude der Welt. Während alle fasziniert nach oben blicken, übersehen sie das wahre Meisterwerk: 200 Betonsäulen, 70 Meter unter dem Meeresspiegel. Ohne sie? Keine 828 Meter. Bei BI-Projekten ein ähnliches Bild: Alle wollen in die 163. Etage – schicke Dashboards, Self-Service, KI. Aber nur wenige denken ans Fundament. Das Ergebnis: Die Fassade glänzt – aber die Datenstrategie steht auf Sand. Wer direkt mit Dashboards startet, bastelt schnelle Provisorien. Wer mit Datenstrategie, Architektur und Governance beginnt, baut stabil. Fundament vor Fassade.

Taha est Lead Analytics Engineer chez Brevo, la plateforme de marketing automation qui permet notamment d'orchestrer ses campagnes d'emailing ou de SMS. La scaleup a acquis le statut de “centaure” après avoir dépassé les 100 millions d'euros de revenus annuels.Taha va nous parler de son plus gros challenge sur cette dernière année, à savoir la mise en place d'Omni et d'une business intelligence orientée Self-Service.On aborde :

Going viral is the vision of Danika Mason live from the Olympics, who's clearly had more than a few | ACA cover a story of an Oldies Sex Shop Tour (thankfully there're no pics here) | How many people have you spotted at Bunnings pinching stuff?See omnystudio.com/listener for privacy information.

Input geben - Networking starten!Suchmaschinen fühlen sich heute wie Gespräche an – und genau dort müssen wir als Marke stattfinden. Gemeinsam mit Tonio Meier von Guuru gehen wir der Frage nach, warum echte Nutzerstimmen in ChatGPT, Gemini und Perplexity so stark wirken und wie wir diese Kraft gezielt für mehr Sichtbarkeit, Vertrauen und Umsatz nutzen. Statt KI-Textfabriken setzen wir auf Community: authentische Bewertungen, präzise Antworten und konkrete Erfahrungen, die Sprachmodelle als zuverlässige Signale erkennen und zitieren.Wir zeigen, wie sich aus Chats und Diskussionen hochwertige Snippets extrahieren lassen, die sich auf Produktseiten einbetten und sauber strukturieren: mit Datum, Produktbezug, Kurzfazit und klarer Autorenschaft. LLMs bevorzugen aktuelle, menschliche und spezialisierte Inhalte – das macht Freshness, Expertise und transparente Profile zu Pflicht. Der Effekt ist messbar: weniger Streuverlust, qualitativere Klicks, mehr Conversion. Gleichzeitig sinken Supportkosten, wenn How-to-Antworten der Community über KI-Tools als Self-Service gefunden werden. Wir beleuchten die Tücken der Attribution und erklären, welche Indikatoren wirklich zählen, wenn Referrals aus KI-Gesprächen unsichtbar bleiben.Spannend wird es beim Branchenblick: Während große Banken bei generischen Fragen dominieren, gewinnen Nischenanbieter mit klarer Positionierung die spitzen Suchabsichten – etwa bei Mobilität oder Nachhaltigkeit. Das Muster bleibt gleich: echte Stimmen, saubere Struktur, kontinuierliche Aktualisierung. Ob Retail, D2C oder Finance – wer Community ernsthaft fördert, liefert die Art Inhalte, die LLMs schätzen und Kundinnen und Kunden vertrauen. Hör rein, hol dir die Taktiken für KI-Sichtbarkeit mit Substanz und sag uns: Wo aktivierst du deine stärksten Stimmen?Abonniere den Podcast, teile die Folge mit deinem Team und hinterlasse eine Bewertung, wenn dir die Einsichten geholfen haben. So bleibt unsere Community sichtbar – auch in den KI-Gesprächen von morgen. Support the showVielen Dank an unsere Starken Podcast-Partner: Solunex: Der Schwerpunkt von Solunex liegt in der Unterstützung unserer Kunden im effizienten und automatisierten Verarbeiten und erzeugen von Kundenkommunikation. Dabei decken wir sowohl die Eingangsseite ab (Input Management), wobei Automatisierung und Unterstützung der Kundenteams durch den gezielten Einsatz von AI im Vordergrund stehen. Auf der Ausgangsseite (Output Management), steht ebenfalls die Automatisierung im Fokus, sowie die Nutzung sämtlicher Kontaktkanäle zwischen Kunden und Endkunden (Omnichannel Management). Vor über 35 Jahren gegründet, verfügt das Team von Solunex über langjährige Erfahrungen aus erfolgreichen Kundenprojekten, basierend auf hervorragender technischer Umsetzungskompetenz. Solunex unterstützt die Kunden über den gesamten Lebenszyklus einer Lösung aktiv und zuverlässig. https://www.solunex.ch/ AlpineAI: AlpineAI ist ein innovatives Schweizer KI-Unternehmen, das sich auf sichere und datenschutzkonforme KI-Lösungen für Unternehmen spezialisiert hat. Ihr Hauptprodukt, SwissGPT, ist eine Schweizer Version von ChatGPT, die höchste Standards beim Daten- und Geheimnisschutz gewährleistet, indem alle Informationen in Schweizer Rechenzentren verarbeitet werden. AlpineAI versteht sich als Innovationskatalysator für die KI-Transformation und arbeitet daran, Unternehmen durch massg...

What seems mundane today—walking into a supermarket, picking up goods, and paying at a checkout—was once a radical experiment. In our latest New Books Network episode, I speak with Andrew Godley about The Making of the Modern Supermarkett: Self-Service Adoption in British Food Retailing, 1950-1975 (Oxford UP, 2025), co-authored with Bridget Salmon, former archivist at J. Sainsbury plc. This is a book about far more than shopping. It is a history of technology, management, urban planning, consumer behaviour, and how everyday routines were quietly transformed in post-war Britain. Drawing on rare corporate archives, Godley and Salmon reveal how supermarkets were not inevitable but carefully designed organisations shaped by strategic choices, technological constraints, and shifting consumer expectations. In the conversation, we explore how self-service reshaped labour and productivity, why Sainsbury's distinctive commitment to fresh meat helped define the one-stop supermarket, and how planning initiatives such as the New Towns and Abercrombie's vision for London influenced retail geography. We also discuss early experiments with computerised ordering, the limits of technological modernisation, and what Sainsbury's story can—and cannot—tell us about the wider evolution of retailing in Britain and Europe. Finally, Andrew reflects on the surprises hidden in corporate archives and what the history of supermarkets can teach us about today's transformations—from online grocery shopping to automated checkouts. If you have ever wondered how the modern supermarket came to be—and what it reveals about capitalism, technology, and everyday life—this episode is for you. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/new-books-network

What seems mundane today—walking into a supermarket, picking up goods, and paying at a checkout—was once a radical experiment. In our latest New Books Network episode, I speak with Andrew Godley about The Making of the Modern Supermarkett: Self-Service Adoption in British Food Retailing, 1950-1975 (Oxford UP, 2025), co-authored with Bridget Salmon, former archivist at J. Sainsbury plc. This is a book about far more than shopping. It is a history of technology, management, urban planning, consumer behaviour, and how everyday routines were quietly transformed in post-war Britain. Drawing on rare corporate archives, Godley and Salmon reveal how supermarkets were not inevitable but carefully designed organisations shaped by strategic choices, technological constraints, and shifting consumer expectations. In the conversation, we explore how self-service reshaped labour and productivity, why Sainsbury's distinctive commitment to fresh meat helped define the one-stop supermarket, and how planning initiatives such as the New Towns and Abercrombie's vision for London influenced retail geography. We also discuss early experiments with computerised ordering, the limits of technological modernisation, and what Sainsbury's story can—and cannot—tell us about the wider evolution of retailing in Britain and Europe. Finally, Andrew reflects on the surprises hidden in corporate archives and what the history of supermarkets can teach us about today's transformations—from online grocery shopping to automated checkouts. If you have ever wondered how the modern supermarket came to be—and what it reveals about capitalism, technology, and everyday life—this episode is for you. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/food

What seems mundane today—walking into a supermarket, picking up goods, and paying at a checkout—was once a radical experiment. In our latest New Books Network episode, I speak with Andrew Godley about The Making of the Modern Supermarkett: Self-Service Adoption in British Food Retailing, 1950-1975 (Oxford UP, 2025), co-authored with Bridget Salmon, former archivist at J. Sainsbury plc. This is a book about far more than shopping. It is a history of technology, management, urban planning, consumer behaviour, and how everyday routines were quietly transformed in post-war Britain. Drawing on rare corporate archives, Godley and Salmon reveal how supermarkets were not inevitable but carefully designed organisations shaped by strategic choices, technological constraints, and shifting consumer expectations. In the conversation, we explore how self-service reshaped labour and productivity, why Sainsbury's distinctive commitment to fresh meat helped define the one-stop supermarket, and how planning initiatives such as the New Towns and Abercrombie's vision for London influenced retail geography. We also discuss early experiments with computerised ordering, the limits of technological modernisation, and what Sainsbury's story can—and cannot—tell us about the wider evolution of retailing in Britain and Europe. Finally, Andrew reflects on the surprises hidden in corporate archives and what the history of supermarkets can teach us about today's transformations—from online grocery shopping to automated checkouts. If you have ever wondered how the modern supermarket came to be—and what it reveals about capitalism, technology, and everyday life—this episode is for you. Learn more about your ad choices. Visit megaphone.fm/adchoices

What seems mundane today—walking into a supermarket, picking up goods, and paying at a checkout—was once a radical experiment. In our latest New Books Network episode, I speak with Andrew Godley about The Making of the Modern Supermarkett: Self-Service Adoption in British Food Retailing, 1950-1975 (Oxford UP, 2025), co-authored with Bridget Salmon, former archivist at J. Sainsbury plc. This is a book about far more than shopping. It is a history of technology, management, urban planning, consumer behaviour, and how everyday routines were quietly transformed in post-war Britain. Drawing on rare corporate archives, Godley and Salmon reveal how supermarkets were not inevitable but carefully designed organisations shaped by strategic choices, technological constraints, and shifting consumer expectations. In the conversation, we explore how self-service reshaped labour and productivity, why Sainsbury's distinctive commitment to fresh meat helped define the one-stop supermarket, and how planning initiatives such as the New Towns and Abercrombie's vision for London influenced retail geography. We also discuss early experiments with computerised ordering, the limits of technological modernisation, and what Sainsbury's story can—and cannot—tell us about the wider evolution of retailing in Britain and Europe. Finally, Andrew reflects on the surprises hidden in corporate archives and what the history of supermarkets can teach us about today's transformations—from online grocery shopping to automated checkouts. If you have ever wondered how the modern supermarket came to be—and what it reveals about capitalism, technology, and everyday life—this episode is for you. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/british-studies

What seems mundane today—walking into a supermarket, picking up goods, and paying at a checkout—was once a radical experiment. In our latest New Books Network episode, I speak with Andrew Godley about The Making of the Modern Supermarkett: Self-Service Adoption in British Food Retailing, 1950-1975 (Oxford UP, 2025), co-authored with Bridget Salmon, former archivist at J. Sainsbury plc. This is a book about far more than shopping. It is a history of technology, management, urban planning, consumer behaviour, and how everyday routines were quietly transformed in post-war Britain. Drawing on rare corporate archives, Godley and Salmon reveal how supermarkets were not inevitable but carefully designed organisations shaped by strategic choices, technological constraints, and shifting consumer expectations. In the conversation, we explore how self-service reshaped labour and productivity, why Sainsbury's distinctive commitment to fresh meat helped define the one-stop supermarket, and how planning initiatives such as the New Towns and Abercrombie's vision for London influenced retail geography. We also discuss early experiments with computerised ordering, the limits of technological modernisation, and what Sainsbury's story can—and cannot—tell us about the wider evolution of retailing in Britain and Europe. Finally, Andrew reflects on the surprises hidden in corporate archives and what the history of supermarkets can teach us about today's transformations—from online grocery shopping to automated checkouts. If you have ever wondered how the modern supermarket came to be—and what it reveals about capitalism, technology, and everyday life—this episode is for you.

Dr. Juliane Apel ist Head of Brand Marketing & Research bei Yello. Sie arbeitet an der Schnittstelle aus Marke, Digitalisierung und Energiewende – und interessiert sich dabei weniger für glänzende Begriffe als für eine simple Frage: Was macht Menschen handlungsfähig?Mit Olli & Martin spricht sie darüber, wie sich ein Energiemarkt in Dauerbewegung anfühlt – und was andere Branchen daraus lernen können: strategisch klar bleiben, operativ beweglich werden. Es geht um Kund:innen, die plötzlich Prosumer sind, um Apps, die nicht nur Funktionen liefern sollen, sondern Orientierung. Und um den Anspruch, der alles zusammenhält: Ein digitaler Touchpoint darf sich nie schlechter anfühlen als menschlicher Kontakt.Juliane kommt aus führenden Agenturen, hat parallel promoviert und lehrt heute an der Hochschule der Medien. Bei Yello treibt sie eine Markenführung vom Produkt über Service bis zur Nachhaltigkeitsstrategie. Und sie zeigt, warum Leichtigkeit, Humor und ein gutes „Wie“ kein Beiwerk sind – sondern oft den Unterschied machen.Key Takeaways:Sustainability: Aufrichtig Anfangen. Ambitionen anziehen. Ein digitalisierter Touchpoint darf sich nie schlechter anfühlen als der menschliche Kontakt. “Prosumer”: markenadäquate App. Service mit Freude. Leichtigkeit. Menschlichkeit.Themen der Folge:Lektionen aus dem Energiemarkt?Energiewende von “Nachhaltigkeit-Immigranten”Digitale Wege der DifferenzierungLinkedIn:Dr. Juliane ApelOlli BuschMartin Boeing-MessingKeywords: Prosumer, dynamischer Stromtarif, Self-Service, Prognosefunktion, Sonnenbergs, Impact Factory, Corporate Coaching, Marketingemissionen, CO2-Zertifikate, Pina Earth, Klimaschutzbeitrag, FAQ-Videos, Nachrichtenumfelder Hosted on Acast. See acast.com/privacy for more information.

Adèle Guillet est Data & AI Director chez Sweep, le logiciel de pilotage du quota carbone qui a levé 100 millions de dollars dans ses 2 premières années d'existence et qui accompagne déjà notamment L'Oréal, SNCF, Auchan ou Leroy Merlin.Elle va nous raconter comment elle a lancé le département Data & IA.On aborde :

Business Intelligence scheitert selten an Tools – sondern an fehlender Klarheit über Rollen, Verantwortung und Zusammenarbeit. In dieser Episode von TDWI Data Universe spricht Mirjam Cohrs (Director Group BI & Data Strategy, Bilfinger SE) über die Rolle von Business Intelligence Competence Centern (BICC) und warum BI häufig „zwischen den Stühlen“ landet. Mirjam zeigt, wie ein BICC dann wirksam wird, wenn es als strategisches Bindeglied zwischen Fachbereichen, IT und Management agiert: mit klarer Vision, Governance und einem Gesamtüberblick über laufende und geplante Initiativen. Dabei geht es nicht um Zentralisierung um jeden Preis, sondern um ein bewusstes Zusammenspiel: zentrale, geprüfte Datenbasis – kombiniert mit dezentraler fachlicher Logik. Ein zentrales Thema ist der Umgang mit Schattenreporting, das oft aus gut gemeintem Self Service entsteht. Statt Daten-Downloads und paralleler Eigenlösungen setzt Group BI auf geprüfte Daten aus den ERP-Systemen, bereitgestellt über eine zentrale Plattform. Eine Episode über BI als Stabsfunktion, über Verantwortung statt Silos – und darüber, wie Datenorganisation echte Entscheidungsfähigkeit ermöglicht.

How do you turn a developer-first product into a growth engine without losing trust, clarity, or focus along the way? In this episode of Tech Talks Daily, I'm joined by Sanjay Sarathy, VP of Developer Experience and Self Service at Cloudinary, for a grounded and thoughtful conversation about product-led growth when developers sit at the center of the story. Sanjay operates at a rare intersection. He leads Cloudinary's high-volume self-service motion while also caring for the developer community that fuels adoption, advocacy, and long-term loyalty. That dual perspective, part business, part builder, shapes everything we discuss. Our conversation picks up on a theme I have been exploring across recent episodes. When technical work is explained clearly, whether that is security, performance, or reliability, it stops being background noise and starts supporting growth. Sanjay shares how Cloudinary approached this from day one, starting with founders who were developers themselves and carried a deep respect for developer trust into the company's DNA. Documentation that reflects reality, platforms that behave exactly as promised, and support that shows up early rather than as an afterthought all play a part. What stood out to me was how early Cloudinary invested in technical support, even before many traditional growth motions were in place. That decision shaped a self-service experience that still feels human at scale. With thousands of developer sign-ups every day and millions of developers using the platform, Sanjay explains how trust compounds into referrals, word of mouth, and sustained adoption. We also dig into developer advocacy and why community is rarely a single thing. Developers gather around frameworks, tools, workflows, and shared problems, and Cloudinary has learned to meet them where they already are rather than forcing them into a single branded space. From React and Next.js users to enterprise advisory boards, feedback loops become part of the product itself. As AI reshapes how software is built and developer tools become more crowded, Sanjay offers a clear-eyed view on what separates companies that grow steadily from those that burn bright and stall. Profitability, experimentation with intent, and the discipline to double down on what works all feature heavily in his thinking. It is a conversation rooted in experience rather than theory. If you care about product-led growth, developer trust, or building platforms that scale without losing their soul, this episode offers plenty to think about. As always, I would love to hear your perspective too. How do you see developer communities shaping the next phase of product growth, and where do you think companies still get it wrong?

In this episode of MoneyDonuts, we're doing a deep dive into Royal's self-service toolkit and sharingpractical ways to build financial confidence at any age and stage of life. Thehosts explore Royal's helpful resources like financial calculators, EnrichOnline Learning, the Debbie rewards app, and the Silvur retirement platform tohelp you set goals, stay motivated, and keep moving forward one step at a time.Enrich: https://www.rcu.org/education-resources/financial-education/self-service-tools/enrichDebbie: https://www.rcu.org/education-resources/financial-education/self-service-tools/get-cash-rewards-with-debbieRetirement Simplified: https://www.rcu.org/education-resources/financial-education/self-service-tools/retirement-simplified-powered-by-silvur

On this week's podcast, Dave and Cormac answer some of our listeners' questions across a variety of topics. Is there a gap in the market for a workshop facility for people to work on their own cars? What are the disaster stories that have helped shape your love of cars? Was the Tata Nano a game-changer or something that should be consigned to history and never spoken of again? Need a coffee fix? Head over to 3FE Coffee and get everything you could possibly need delivered straight to your door. Visit 3fe.com Follow 50to70 on Instagram Follow Dave Humphreys on Instagram Follow Cormac Singleton on Instagram Follow 3FE Coffee on Instagram Get your 3FE Coffee Here

Alan and Sam dive into the next level of self-service for Entra accounts. Alan takes us through what Entra Account Recovery is and how it is different to Self-Service Password Reset. Here are a few things we covered:Impacts on helpdesks when users have to call in to get their account recovered.What Self-Service Password Reset itWhat Entra Account RecoveryHow to setup Entra Account RecoveryWhat did you think of this episode? Give us some feedback via our contact form, Or leave us a voice message in the bottom right corner of our site.

Bastien Caunègre est Head of Data Platform chez Ornikar. La scale-up qui a dépoussiéré l'auto-école en la rendant 100% en ligne et qui s'est récemment lancée dans l'assurance auto. Arrivé comme premier Analytics Engineer, il a déployé l'approche Analytics Engineering chez Ornikar et pilote aujourd'hui l'équipe Data Platform.On aborde :

Lumen recently announced the migration of its legacy "Control Center" customer portal to the newly branded "Lumen Connect".  In this 8-minute episode of Staying Connected, TC2's Theresa Knutson joins Tony Mangino to cover what's changing with this rollout, why Lumen is making these moves now, and what steps your team should be taking. If you would like to learn more about our experience in this space, please visit our IT Cost Management webpage. 

Heute spreche ich mit Kristin Dethloff, Beraterin, Trainerin und meine liebe Kollegin in der Ubega, über ein Thema, das bei MSP immer wieder hinterfragt wird: die Technikersteuerung. Kristin ordnet den Begriff praxisnah ein und zeigt, warum es dabei nicht um starre Disposition oder völlige Freiheit geht, sondern um das Ausbalancieren von Unternehmenszielen, Kundenanforderungen und Mitarbeiterbedürfnissen. Wir sprechen über die gängigsten Modelle in MSPs – klassische Disposition, Self-Service/Pull-Prinzip, hybride und rollenbasierte Ansätze – und beleuchten deren Stärken, Schwächen und typische Engpässe. Drei zentrale Aussagen von Kristin im Podcast: Zur Balance der Anforderungen: „Technikersteuerung heißt, die Anforderungen von Unternehmen, Kunden und Mitarbeitenden gleichzeitig unter einen Hut zu bekommen – und genau da entsteht die Komplexität.“ Zum Self-Service-Modell: „Der größte Nachteil von Self-Service ist Cherry Picking – die einfachen, beliebten Tickets gehen weg, die schwierigen bleiben liegen.“ Zur Rolle der Disposition: „Disposition entlastet Techniker – nimmt ihnen aber auch Verantwortung und teilweise den direkten Kundenkontakt.“ Eine Folge für alle MSPs, die ihre technische Organisation zukunftsfähig aufstellen wollen. ----------------------- Mehr von Olaf Kaiser: www.linkedin.com/in/olafkaiser/ www.olaf-kaiser.coach/ www.ubega.de Direkt einen kostenfreien Termin mit Olaf buchen https://bit.ly/allgemeinen-termin-buchen

Victor Cumer est Data Engineering Team Lead chez Qonto, la solution bancaire en ligne pour les PME et les indépendants qui est aussi l'une des plus belles licornes françaises. Avant de rejoindre Qonto, Victor était Head of Data Platform chez Veepee, une autre licorne française.On aborde :

En Bretagne, une mairie a installé un distributeur gratuit de livres, vidés chaque jour tant le succès dépasse les attentes locales des habitants curieux ravis.Traduction: In Brittany, a town hall installed a free book dispenser, emptied daily as popularity exceeds expectations among curious, delighted local residents across the small community. Hébergé par Acast. Visitez acast.com/privacy pour plus d'informations.

Thomas Pocreau est Staff Machine Learning Engineer chez BlaBlaCar, la licorne de covoiturage et de transport que tout le monde connaît.On aborde :

Late GarageLet them know the Circle of Drift sent you!Website - https://lategarage.com/Instagram - https://www.instagram.com/lategarage/Address - 111 Lasalle Ct, La Vergne, TN 37086GuestWesley Cloudhttps://www.instagram.com/cloudmotorsports/Circle of Drift PartnersSimHQ - ⁠⁠https://simhq.com/⁠⁠ (5% off with code CIRCLEOFDRIFT)Kansei Wheels - ⁠⁠https://kanseiwheels.com/⁠⁠Zeknova Tires (20% off - Circleofdrift2) - ⁠⁠https://zeknovaus.com⁠⁠Chase Bays (5% off code - CircleofDrift) - ⁠⁠https://www.chasebays.com/⁠⁠KBD Body Kits - ⁠⁠https://www.kbdbodykits.com/⁠⁠FDF Race Shop - ⁠⁠https://www.fdfraceshop.com/⁠⁠BC Racing - ⁠⁠https://bcracing-na.com/⁠⁠Work with Circle of Drift or product placement on the Setthecircleofdrift@gmail.comSocials Instagram - ⁠⁠https://www.instagram.com/circleofdrift/⁠⁠Tiktok - ⁠⁠https://www.tiktok.com/@circleofdrift?lang=en⁠⁠Audio platforms⁠⁠Apple Podcast⁠⁠ ⁠⁠Spotify⁠⁠⁠⁠Amazon⁠⁠If you want to be on the Podcast, email me at thecircleofdrift@gmail.com! Use "Drift Resume" as the Subject line.Host - Dawson KulaInstagram - ⁠⁠https://www.instagram.com/dawson.codp/⁠⁠ScheduleNew Episode every SUNDAY

The Indiana University football team has done the unthinkable, winning the Rose Bowl. Murders and violent crime in Indianapolis is trending downward. Ten years ago, Bon Appétit magazine named Milktooth one of its “Best New Restaurants” in America. The Indiana BMV says more people are skipping the counter to use self-service kiosks to renew their registration or driver's license. If you get a drink to go, you might want to think twice about throwing away your paper or plastic cup. INDOT prepares for Winter Weather. Want to go deeper on the stories you hear on WFYI News Now? Visit wfyi.org/news and follow us on social media to get comprehensive analysis and local news daily. Subscribe to WFYI News Now wherever you get your podcasts. WFYI News Now is produced by Zach Bundy, with support from News Director Sarah Neal-Estes.

Send us a textGuest: Dave Boyce, Executive Chairman & EVP of Product at Winning by Design --  Most SaaS companies are still built to sell. Today's buyers want to activate, experience value, and decide on their own.In this episode, Dave Boyce, Executive Chairman and EVP of Product at Winning by Design, joins host Ken Lempit to explain why SaaS GTM is shifting from lead handoffs to self-service activation, AI-driven automation, and system-based growth.Dave shares why PLG isn't about removing humans, but focusing them on higher-value work — while usage-based pricing and automation blur the line between acquisition, onboarding, and expansion. He also challenges traditional planning models, arguing that people don't scale, systems do.Key takeaways:Activation is replacing lead handoffs in SaaS growthPLG and AI redefine when humans should engageUsage-based pricing lowers friction and builds habitSystems, not headcount, unlock scaleIf you're a SaaS leader rethinking GTM for an AI-driven, self-service world, this episode delivers a practical, no-hype perspective.---Not Getting Enough Demos? Your messaging could be turning buyers away before you even get a chance to pitch.

Was braucht es, um eine datengetriebene Organisation wirklich zu bauen – nicht nur als Buzzword? In dieser Folge spricht Jonas Rashedi mit Marc Roulet von sevDesk, VP Data & Analytics, über den Weg zu echter Data-DNA. Marc berichtet, wie er bei sevDesk eine zentrale Data-Organisation mit über 20 Mitarbeitenden aufgebaut hat, wie Analytics, Engineering und Data Science eng verzahnt zusammenarbeiten – und welche sechs strategischen Säulen sie dafür definiert haben: von Infrastruktur über Insights bis Literacy. Besonders spannend: Wie sich die Rolle verändert hat – von einer Finance-getriebenen Supportfunktion hin zur CEO-nahen Strategieinstanz. Und was passiert, wenn man einfach mal zwei Data Lakes zu viel hat… MY DATA IS BETTER THAN YOURS ist ein Projekt von BETTER THAN YOURS, der Marke für richtig gute Podcasts. Du möchtest gezielt Werbung im Podcast MY DATA IS BETTER THAN YOURS schalten? Zum Kontaktformular: https://2frg6t.share-eu1.hsforms.com/2ugV0DR-wTX-mVZrX6BWtxg Zum LinkedIn-Profil von Marc: https://www.linkedin.com/in/marc-roulet-data/ Zur Homepage von sevdesk: https://sevdesk.de/ Zu allen wichtigen Links rund um Jonas und den Podcast: https://linktr.ee/jonas.rashedi 00:00 Vorstellung & Einstieg 06:00 Von eBay zu sevDesk – Marcs Werdegang 12:00 Was macht sevDesk & wie datengetrieben ist das Produkt? 20:00 Data-Strategie: 6 Säulen für die DNA 28:00 Kultur, Matrix & Teamaufbau 36:00 AI, Data Literacy & MLOps 44:00 Reporting, KPIs & Managementstruktur 52:00 Data Circle & Zusammenarbeit in der Breite

Advent, Advent, das Warehouse brennt?

Jeremy Cohen est Principal Product Manager chez dbt, la solution de transformation souvent mentionnée sur le podcast. On en a parlé avec des 10aines de boîtes : BlaBlaCar, Doctolib mais aussi des plus grosses boîtes comme Decathlon.

2026 wird wieder über Trends geredet. Wir drehen den Spieß um. In dieser Folge von AI or DIE sprechen Andreas Wiener und Christian Bühler (Five1) über Anti-Trends: Was Unternehmen nicht brauchenund welche Hausaufgaben jetzt wirklich entscheidend sind, um KI sinnvoll einzusetzen. Klartext statt Buzzwords: Data Governance, saubere Daten, echte Business-Cases und warum Tools allein noch nie ein Problem gelöst haben. Pflichtprogramm für Entscheider, Berater:innen und den gehobenen Mittelstand.

Arthur Feger est Director of AI & Analytics chez Carrefour. Après six ans chez Ekimetrics, il a rejoint Carrefour pour diriger les chantiers data et IA pour l'e-commerce et le marketing. Il s'est intéressé très tôt aux IA génératives et a notamment construit le chatGPT interne de Carrefour. Maintenant, c'est lui qui porte la vision de l'IA agentique chez Carrefour.On aborde :

Send us a textEric gives everyone an assignment to be more charitable, and few are capable of it, but Lucy finally gets back to her true passion: Habitat for Humanity!We drank:Six Point x Mike's Hot Honey: Slice SipperCheck us out on Discord: https://discord.gg/5JVVYpPPcp

Heute widmen wir uns einem Thema, das derzeit niemanden in der Branche kalt lässt: Künstliche Intelligenz in der Customer Journey. Moderator Alexander Bernert diskutiert gemeinsam mit Tilo Franzen von der DEVK und Jens Kohne von Cologne Intelligence, wie weit KI im Versicherungsalltag tatsächlich angekommen ist, welche Praxiserfahrungen es bereits gibt und wo die Technologie noch an ihre Grenzen stößt. Die Runde beleuchtet, wo KI im Hintergrund schon fast unbemerkt Prozesse automatisiert, wo sie dem Menschen noch nicht das Wasser reichen kann – und warum Empathie und Vertrauen in der Branche weiterhin ganz klar Menschensache bleiben. Freut euch auf praxisnahe Einblicke, kritische Reflexionen und einen Ausblick darauf, wie KI die Kundeninteraktion der Zukunft verändern könnte. Viel Spaß beim Zuhören!Schreibt uns gerne eine Nachricht!Dieser Podcast wird von msg unterstützt. Die msg Gruppe ist führender Anbieter im Versicherungsmarkt für moderne Systemlösungen. Von Automation- über KI- und SAP- bis hin zu modernen Kommunikations- und Vertriebslösungen. Die msg bündelt moderne Technologien mit tiefem Branchen Know-How. Folge uns auf unserer LinkedIn Unternehmensseite für weitere spannende Updates.Unsere Website: https://www.insurancemondaypodcast.de/Du möchtest Gast beim Insurance Monday Podcast sein? Schreibe uns unter info@insurancemondaypodcast.de und wir melden uns umgehend bei Dir.Dieser Podcast wird von dean productions produziert.Vielen Dank, dass Du unseren Podcast hörst!

John 15:12–13, “This is My commandment, that you love one another as I have loved you. Greater love has no one than this, than to lay down one's life for his friends.”   Listen to the Message from Sunday, October 26 What Do You See? Fulfilling Purpose, No Excuses Breaking “Christian” Strongholds   

Self-checkout is hitting its inflection point in retail! From frictionless AI-powered produce scanning to better integration with loyalty and payment systems, the future of in-store shopping is all about speed, efficiency, and smart tech. Key takeaway: Success comes from getting the basics right, integrating technology, measuring the right KPIs, and aligning staff, not just chasing the “next shiny thing.” Check out the full insights from our Rethink Retail podcast with Host Trevor Sumner, Nino Hörttrich from Diebold Nixdorf and Amar Mokha from Incisiv.

Tobias Pohl, Gründer von Celus, spricht über den schwierigen Weg vom Enterprise-Tool zum skalierbaren Produkt. Er teilt, warum der erste Launch mit nur zwei aktiven Nutzern scheiterte, wie sie durch über 100 User-Interviews ihr Produkt neu erfanden und warum der Fokus auf Usage der Schlüssel zum Erfolg ist. Was du lernst: Wie du den Übergang von Enterprise zu Self-Service schaffst Die richtige Balance zwischen Komplexität und Usability Warum User-Interviews entscheidend sind Den richtigen Produktentwicklungsprozess finden ALLES ZU UNICORN BAKERY: https://zez.am/unicornbakery  Tobias Pohl: https://www.linkedin.com/in/tobias-pohl/  Celus: https://www.celus.io/de/  Join our Founder Tactics Newsletter: 2x die Woche bekommst du die Taktiken der besten Gründer der Welt direkt ins Postfach: https://www.tactics.unicornbakery.de/

In this episode, the guys sit down with Andres Avello, Co-Founder of PADL, to explore how his company is transforming the paddleboard and kayak rental industry through a self service, app driven model. Andres shares his journey from growing up on the water in Miami to building one of the fastest growing rental networks in Florida, now operating at more than 40 locations. The conversation dives into the realities of Miami's watersports scene, including fraud and unregulated jet ski operations, and how PADL's focus on technology, maintenance, and compliance sets it apart. Listeners will gain insights into expansion strategies, customer experience, and partnership opportunities valuable takeaways for operators looking to innovate and adapt in a rapidly evolving industry.[SPONSORS] - This show is sponsored by Take My Boat Test and WaveRez.Show Links:Website: https://www.watersportpodcast.comFacebook Page: https://www.facebook.com/awgpodcastFacebook Group: https://www.facebook.com/groups/1155418904790489Instagram: https://www.instagram.com/awg_podcast/

In this special episode of Sales Pipeline Radio from the Innovation Pavilion at Cvent CONNECT 2025, Matt spoke with Monika Martin, Manager, Marketing Operations at Baker Tilly. Don't miss an episode! Subscribe to Sales Pipeline Radio or tune in live Thursdays at 11:30 PT | 12:30 MT | 1:30 CT | 2:30 ET on LinkedIn (also available on demand). In just 20 fast-paced minutes, host Matt interviews the brightest minds in sales and marketing, delivering actionable advice, best practices, and insights for B2B sales and marketing professionals. Sales Pipeline Radio was recently recognized as one of the 25 Best Sales Management Podcasts and Top 60 Sales Podcasts—don't miss out! You can subscribe right at Sales Pipeline Radio and/or listen to full recordings of past shows everywhere you listen to podcasts! You can even ask Siri, Alexa and Google or search on Audible!

Missed Jono, Ben & Megan this week? We’ve got you.Catch the best bits from the week, all wrapped up in one bite-sized piece. Hear Ben admit to peeing his pants, and listen as we break the Taylor Swift engagement news to someone. Jono struggles to comprehend self-service, and Megan reveals that her hubby has started timing their conversations.See omnystudio.com/listener for privacy information.

Welcome to Paisa Vaisa In this incredibly insightful episode, we sit down with a true titan of the Indian retail sector, BS Nagesh, the founding employee (not founder, as he humbly corrects) of the iconic Shoppers Stop. From being the first employee in 1991, even before the economic reforms came in, Mr. Nagesh takes us on a fascinating journey of how he helped shape how India shops. He shares the incredible story of launching the first Shoppers Stop in just 90 days before Diwali from a converted theater in Mumbai. Learn about the crucial early focus on experience with self-service and the challenges of convincing both customers and suppliers. Discover how the Indian consumer has evolved, the aspirations behind their choices, and the surprising lessons learned during the expansion across metro tier two three cities like Bangalore, Hyderabad, and Jaipur. Mr. Nagesh also delves into the impact of e-commerce, revealing that Shoppers Stop was one of the first ecom companies in India. He shares his perspective on the future of omni channel retail, the role of shopping malls, and the crucial metrics for evaluating retail companies, emphasizing cash flow and margin per square foot. Beyond his legendary role at Shoppers Stop after 34 years, Mr. Nagesh passionately discusses his current venture, TRAIN (Trust for Retailers and Retail Associates of India), and his mission to give back by empowering retail associates and persons with disabilities. This is a must-listen episode packed with invaluable business wisdom, personal anecdotes, and a deep understanding of the Indian market.See omnystudio.com/listener for privacy information.

Learn how to automate tasks, save time, and increase your profit. No Coding required!

In this message, Pastor Aaron McRae unpacks 1 Corinthians 12 and explores how God has uniquely gifted every believer—not for personal recognition, but for the glory of God and the good of the church. Using the powerful metaphor of the body, we see how every member plays a vital role. Whether your gift is teaching, serving, encouraging, or leading, your purpose is to strengthen others, build unity, and point people to Jesus.Discover the types of spiritual gifts, how to identify yours, and practical ways to use them to serve your church, city, and the world.Key Scriptures:1 Corinthians 12:1, 4–7, 21–26 — Spiritual gifts and the body of ChristRomans 1:11–12 — Encouraging and strengthening each other's faith1 Peter 4:10–11 — Using gifts to serve others for God's gloryRomans 12:6–8 — Word-oriented and work-oriented giftsMain Points:God gives each of us spiritual gifts for the common good.Spiritual gifts encourage and strengthen each other's faith.Gifts are given to serve others for the glory of God.Resources:Rooted Study - https://hillsidechurches.com/community/ Discovery Class - https://hillside.churchcenter.com/registrations/events/2379576 For the full gathering of this message which includes worship, visit our Youtube channel. Stay Connected With Hillside Community Church.Youtube | https://www.youtube.com/c/HillsideCommunityChurchInstagram | https://www.instagram.com/hillsidechurches/Facebook | https://www.facebook.com/hillsidechurchesWebsite | https://hillsidechurches.com

Service from Christian Bible Church in Cissna Park, Illinois.Pastor: Steve Hall

This week on The Data Stack Show, John and Matt bring you another edition of the Cynical Data Guy. John and Matt dive into the quirky world of data analytics, exploring common challenges like unrealistic data requests, the limitations of self-service BI, and the evolving role of data analysts. They also discuss the importance of understanding business context, the need for effective data storytelling, and the emerging trend of "BI as code" which promises more flexible and version-controlled analytics tools. The conversation highlights the gap between technical data capabilities and business user needs, emphasizing that the real value of data professionals lies not just in tool proficiency, but in their ability to provide meaningful insights and guide decision-making. Key takeaways include the importance of context in data analysis, the limitations of self-service tools, the ongoing evolution of data roles in modern organizations, and more. Highlights from this week's conversation include:Reading and Reacting to the LinkedIn Data Request Post (1:36)Changing KPIs and Data Skepticism (2:21)The Burden of Proving Data Integrity (5:00)Handling Metric Changes and Historical Comparisons (7:16)Preparing Stakeholders for New Metrics (9:16)BI Code, Version Control, and Modern Dashboards (11:20)Scoping and Business Context in Data Roles (14:38)Technical vs. Business Understanding in Data Teams (16:29)GUI vs. Code in Dashboard Customization (20:41)The Analyst's Role: Guidance Over Tools (23:23)Hiring and the Real-World Analyst Skillset (28:11)Final Thoughts and Takeaways (30:36)The Data Stack Show is a weekly podcast powered by RudderStack, customer data infrastructure that enables you to deliver real-time customer event data everywhere it's needed to power smarter decisions and better customer experiences. Each week, we'll talk to data engineers, analysts, and data scientists about their experience around building and maintaining data infrastructure, delivering data and data products, and driving better outcomes across their businesses with data.RudderStack helps businesses make the most out of their customer data while ensuring data privacy and security. To learn more about RudderStack visit rudderstack.com.

The self-service kiosk industry is exploding from $12 billion to $21 billion by 2027, and Don McCoole from Infi USA reveals how restaurants are seeing 40% sales increases through AI-powered upselling. From food trucks to major chains, kiosks are solving labor shortages, boosting average tickets by 20-30%, and delivering ROI in just 4-5 days. Discover why Gen Z prefers kiosks, how one location doubled tips from 8% to 14%, and the game-changing technology that's transforming customer engagement across QSR, fast-casual, and beyond.This episode brought to you by: INFI — Self-ordering made simple.

What's Next in AI, Self-Service, and Customer Service?  Shep interviews Jay Patel, Senior Vice President and General Manager of Cisco's Webex Customer Experience Solutions. He talks about how AI and innovative technologies are transforming contact centers to improve both customer and employee experiences.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How is AI transforming the customer service experience?  How is AI improving self-service options for businesses?  Will AI ever fully replace human customer service agents?  How can AI help reduce burnout and attrition rates among contact center agents?  What risks should companies watch out for as they adopt AI in customer service?   Top Takeaways:    Artificial Intelligence (AI) is transforming the way companies and customers interact. With advancements such as smarter self-service options and AI-powered voice agents, companies can now resolve customer issues more quickly and intuitively. This leads to a more seamless and satisfying experience for both customers and customer service agents.  Many customers still prefer to call customer service, despite companies offering self-service options. In this year's Customer Service & CX Research, we found that 68% of customers still prefer to talk to a live customer service agent. Some self-service options may not always be as effective as companies and customers want them to be. However, self-service is expected to improve as AI becomes more intuitive and capable of handling more complex problems. When it is easier to use and more effective in resolving issues, customers may grow to trust and utilize self-service more frequently. While self-service tools continue to improve, many customers will still prefer to speak with a representative, especially for complex or emotionally charged issues. AI-powered voice agents are set to become more advanced, handling conversations "just like humans," allowing customers to get resolutions without waiting for a human agent to become available.  Customer expectations are higher than ever. They expect immediate answers and help when they reach out to a company. Companies must keep pace with this demand by ensuring they offer customer care options that are quick, reliable, and easy to use.   AI just doesn't help customers. It also helps employees by making their jobs easier and more fulfilling. For example, AI is used to provide agents with call history, so customers don't need to repeat themselves, and it can give agents the information they need to solve the customer's problems efficiently.  As companies use more AI tools, keeping their data safe and secure is more important than ever. Strong security policies and data protection help build trust, allowing customers to feel more comfortable using digital services.  Jay Patel shares information about Cisco's WebexOne 2025 in San Diego, California, from September 28 to October 1, 2025. This event will highlight real-world customer successes and the latest innovations in AI-driven customer experience technology.  Plus, Shep and Jay discuss the future risks and responsibilities that come with rapidly adopting AI in customer service. Tune in!  Quote:   "We've been speaking  a lot longer than we've been typing, and I think the most profound technology change we'll see soon is that machines will be able to understand us through voice."  About:    Jay Patel is the Senior Vice President and General Manager of Cisco's Webex Customer Experience Solutions business, responsible for product development, engineering, operations, and go-to-market.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

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Embark on an insightful exploration of the hospitality sector, powered by data-driven analysis. Cindi Howson and Hyatt's data trailblazer, Ray Boyle (Vice President, Data and Analytics), are charting a course through Hyatt's data innovation. Witness how Hyatt's four-pillar data strategy is revolutionizing everything from employee empowerment to guest personalization and operational efficiency. Discover how Hyatt is democratizing data with self-service tools and pioneering an AI-powered frontier to redefine the very essence of hospitality!Key Moments: Data as an Asset (08:26): Ray emphasizes the importance of shifting the organizational mindset to view data not as a cost center, but as a critical asset. He discusses how data should be cared for, invested in, and stored like any other valuable asset, with the expectation of generating value for the business.  Hyatt's Data Strategy Pillars (13:00): Ray outlines the four key pillars that form the foundation of Hyatt's data strategy. These pillars include cultivating people and building a data-driven culture, personalizing the guest and customer experience in a high-trust environment, operating with excellence by ensuring operational efficiency and information consistency, and growing with intent by integrating new businesses and data flows.  Key Milestones in Hyatt's Data Transformation (16:42): Ray details the significant milestones in Hyatt's data transformation journey. These include clarifying the data strategy, establishing the data and AI operating model, building data governance capabilities, modernizing the data platform and infrastructure, expanding data assets, and releasing new services like personalization and forecasting.  Data Democratization and Data Fluency (23:00): Ray explains Hyatt's strong emphasis on self-service analytics to empower users across the organization. He discusses the importance of data accessibility, trustworthiness, and usability, as well as the potential of generative AI to further democratize data access and insights.  This includes building a data community to facilitate knowledge sharing and learning, as well as providing tooling and guidance to business organizations to effectively roll out analytics within their domains.  AI's Impact and Collaboration (31:35): Ray explores the transformative impact of AI on businesses and its role in fostering tighter collaboration between business and technology teams. He discusses how AI is driving the need for reimagined workflows and how it's changing the way data is used and delivered across the organization.Key Quotes:“ThoughtSpot has been a key partner of ours on that journey. We just roll the data into the cloud, and we're working to publish our assets, sales, finance, loyalty, revenue, search, and marketing into that infrastructure so that there's just a growing base of information that everybody can use in the self-service context.” - Raymond Boyle"Velocity is something you build over time. It's how I think about the operating model around data, ensuring everyone plays their role and develops the necessary skills. To me, velocity increases as you establish the operating model and you have the business, technology, and data organizations, along with governance and security, all participating effectively. - Raymond Boyle"When you think about the business outcomes and how people are beginning to consider AI's potential in that transformation, I believe AI is becoming a more significant factor every quarter." - Raymond BoyleMentionsThe Four V's of Big Data, Including VelocityDalva, By Jim HarrisonMinnesota Timberwolves' SuccessGuest Bio Ray Boyle (current Vice President, Data and Analytics at Hyatt) has enjoyed a distinguished career spanning several industries and roles across consulting, software, analytics, and data leadership. His notable roles include leading strategic planning, research, and analytics for Walmart's Sam's Club division; serving as Vice President of Walmart Global Customer Insights and Analytics; Vice President of Walmart's Global Data and Analytics Platform; Vice President leading FICO's global retail and CPG practice; and Executive Vice President heading IRI's Global Shopper Analytics and Services team.Since 2019, Ray has served as Vice President, Data and Analytics at Hyatt. Aligned with Hyatt's purpose — to care for people so they can be their best — his ambition is to elevate and scale that care through data-driven decisions and automation that benefit guests, customers, owners, and colleagues.Guest Bio Ray Boyle (current Vice President, Data and Analytics at Hyatt) has enjoyed a distinguished career spanning several industries and roles across consulting, software, analytics, and data leadership. His notable roles include leading strategic planning, research, and analytics for Walmart's Sam's Club division; serving as Vice President of Walmart Global Customer Insights and Analytics; Vice President of Walmart's Global Data and Analytics Platform; Vice President leading FICO's global retail and CPG practice; and Executive Vice President heading IRI's Global Shopper Analytics and Services team.Since 2019, Ray has served as Vice President, Data and Analytics at Hyatt. Aligned with Hyatt's purpose — to care for people so they can be their best — his ambition is to elevate and scale that care through data-driven decisions and automation that benefit guests, customers, owners, and colleagues. Hear more from Cindi Howson here. Sponsored by ThoughtSpot.

Everything has been upgraded .. except me