Podcasts about self service

In this quick Money DonutsDonut Hole, Cooper and Steve discuss how financial education tools can helppeople build confidence with their finances without being told what decisionsto make. Learn how tools like Enrich, Debbie, and Silvur canprovide guidance on topics such as budgeting, debt repayment, and retirementplanning. These self-service resources allow you to explore financialinformation at your own pace, gain foundational knowledge, and feel moreprepared when speaking with a financial professional.

Am Flughafen einchecken, Gepäck aufgeben oder im Restaurant bestellen: Kunden erledigen heute viele Dinge ganz selbstverständlich selbst. Warum sollte das nicht auch im Handwerk funktionieren? In dieser Folge geht es darum, welche Möglichkeiten wir im Handwerk haben, unsere Kunden bestimmte Dinge selbst erledigen zu lassen, um Abläufe damit für beide Seiten einfacher und schneller zu machen.   ✅ LINKS ZUR FOLGE SEITE ZUM TESTEN VON ONLINE-TERMINVEREINBARUNG ETC. https://www.team-handwerk-digital.de/mustermann/   YOUTUBE-VIDEO ZUR ONLINE-ABRECHNUNG DER ANGEBOTSERSTELLUNG https://youtu.be/H7wvzhpOsyE   YOUTUBE-VIDEO ZUM REPARATURFORMULAR https://youtu.be/yBjtJVWs-iI  

We're told the answer to hard feelings is to talk them out.But what if the thing you're talking to isn't actually listening at all?In this episode I sit down with David Dean, an enterprise AI strategist with 20 years of transformation experience and author of An Inbox Between Us, to explore what happens when we start turning to AI for emotional support, and where the line sits between using it as a tool and giving it too much authority over our lives.We talk about why turning to AI for emotional and relationship support can become dangerous, why in some ways you're really just talking to yourself, why no matter how you use AI you're still responsible for the decisions you make, and what happens when loneliness and psychological escape start driving the way we interact with it.We also explore how AI can help us identify patterns we struggle to see ourselves, why getting your thoughts and emotions out before asking AI to analyse them can be far more useful than asking it to tell you what to do, how over-relying on AI could weaken skills we still need, and why our ability to make human choices remains so important.But underneath the technology, this conversation is about something much more personal.Why we reach for something outside ourselves when we're struggling. What we lose when we hand our judgment to a tool instead of owning our choices. And where the line sits between using AI to see ourselves more clearly, and using it to avoid facing ourselves at all.Because AI can help you find the signals. It can help you see patterns you couldn't see alone. But it can't make the choice for you, and it was never built to save you from yourself.David Dean is an enterprise AI strategist, author and speaker with 20 years of transformation experience. He is the author of An Inbox Between Us and explores how AI is changing the way we work, make decisions and understand human behaviour.Timestamps:(00:00) Introduction: The AI Therapy Trap(00:44) Guardrails and Accountability(03:52) Loneliness and Escape Loops(05:07) AI Impact at Work(08:11) Self Service vs Controlled(10:47) Fear, Jobs and Humanity(12:56) Lived Experience Matters(15:37) Making AI Real(19:49) Inbox Data as Lens(23:16) AGI and Self Awareness(28:16) Humanity in Machines(29:44) Symbiotic Relationship(30:54) Community Break(31:23) Humans Still Premium(33:38) Art Music and Value(35:50) Spotify and artist pay(36:29) Why human art matters(38:49) AI as breathing room(40:33) Burnout and wellbeing(41:52) Guardrails and governance(45:59) Using AI for clarity(47:22) Choice and self discovery(48:58) Adoption needs unofficial work(51:31) Reality over AI fantasy(55:56) Over-reliance and staying grounded(01:00:41) Authentic leadership signals(01:03:41) Hype tools and proximityJoin the Move Your Mind Community:go.nickbracks.com/mymcommunityConnect with Nick:Instagram: https://instagram.com/nickbracksWebsite: http://nickbracks.comEmail: contact@nickbracks.comConnect with Dean: https://www.davidchristopherdean.com/ Hosted on Acast. See acast.com/privacy for more information.

Depois de 400 episódios, é complicado escolher títulos que sejam originais, por isso cá estamos, pode ser que para a semana seja melhor.| músicas: Anthony Hopkins - Farewell My Love | almost monday - fade | This is Lorelei - Don't You Cry In Lonesomeness || novo jingle : Lough Errill by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://app.sessions.blue/browse/track/222801⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Blue Dot Sessions || Obrigado aos patronos: @teixeirasilvaa | @o_joseglopes | @_joaomsilva_ | @eduardo_andre_silva | João Ferreira || O HABITAT NATURAL DA MÚSICA:| SPOTIFY: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://open.spotify.com/show/6bnGj0gzycHyLXXRhR3LRC?si=38feceb76b1948c8⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ || APPLE PODCASTS: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://podcasts.apple.com/ca/podcast/o-habitat-natural-da-m%C3%BAsica/id1598561980⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ || PERSONAS:| SPOTIFY: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://open.spotify.com/show/7uGCHJj3mcZgo3BC4E98LS?si=sDpCDH6bRRWPurFyKeKAyQ&dl_branch=1&nd=1⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ || APPLE PODCASTS: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://podcasts.apple.com/us/podcast/personas/id1587488000⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ || PRÉ_CONCEITO:| SPOTIFY: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://open.spotify.com/show/7G0FdzIPuzahmk22NnQxAe?si=HYBEdZASSeWtm27eAEZtFg&nd=1⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ || APPLE PODCASTS: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://podcasts.apple.com/pt/podcast/pr%C3%A9-conceito/id1527672333⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ || VINTE e SEIS:| SPOTIFY: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://open.spotify.com/show/2BX3uYVrBlEetAs4MCkaSW?si=pz2kuv8uRbi9bPf8mQ3X_g&nd=1⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ || APPLE PODCASTS: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://podcasts.apple.com/us/podcast/vinte-e-seis/id1479865138⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ || FRACTURA EXPOSTA:| SPOTIFY: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://open.spotify.com/show/6TDwOuybTArgNKhB42cs0j?si=msGtCN17T3iD8yG4WkzPyw&nd=1⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ || APPLE PODCASTS: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://podcasts.apple.com/pt/podcast/fractura-exposta/id1539978398⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ || Torna-te patrono em: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.patreon.com/oPutoDeBarba⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ |

In this episode of the industry's shiniest five-year-old podcast, Robert Lenzhofer discusses the innovative Hizi platform, a self-service operating system for iGaming studios that simplifies game development, deployment, and management, aiming to revolutionize the industry with cloud-based solutions. Hosts Fintan Costello and Jon Bruford welcome Robert – a returning guest! – as they discuss the usual mish-mash of topics alongside Robert's innovation.As ever, we thank our superb sponsors – you can find out more about Optimove, World Gaming, and GLI further down this page…Choice quotes: "This is more like an operating system for studios""Allows you to create any RNG game directly in the back office""It's like AWS for the gambling industry"“The RGS all grown up. The operating system for studios.”“If you still have to code into the backend, then it's not self-service.”“We just give you the best tool that possibly can be built.”Chapters (but add 30 seconds or so because of our beautiful music, which is copyright Mara Carlyle…)00:00 - Opening banter and the challenge of recording multiple episodes 01:02 - Moving house, lampshades, and the magnetic knife rack 03:18 - Holiday talk, hustle culture, and the death of downtime 04:04 - The world's best theme park in Devon: Diggerland, and possibly the best jingle for a theme park ever. 10:29 - Robert's summer chaos and building a point-and-click adventure with his daughter 12:20 - Introducing Robert Lenzhofer and the move beyond Holle Games 13:01 - What Hizi means and why it is about more than an RGS 14:43 - What the platform is for in practical studio terms 15:48 - Why RGS infrastructure should be treated like a commodity 16:29 - Self-service signup and instant dedicated instances 18:14 - Pricing tiers and what's included in the basic package 19:20 - The no-code, AI-assisted Hizi engine 21:02 - Early traction, partner growth, and game deployments 23:36 - What studios actually do inside the platform 24:34 - Why billing and back-office tooling matter for small teams 26:15 - Migration paths for existing studios and hybrid deployments 27:40 - How Hizi compares with Stake's model and game-upload systems 29:00 - The “end of RGS” idea and B2C engine support 31:12 - Could a simple card game or pub machine be built on Hizi? 33:15 - How the platform reduces startup friction and contract pain 35:07 - What onboarding looks like and the learning curve 36:06 - Why Hizi's challenge is broader than a single-operator system 37:43 - Scaling with a lean team and moving from beta to wider onboarding 41:39 - Distribution as the bottleneck for smaller studios 44:05 - Starting a game studio and the “Doctor Hour” joke 45:16 - Bamboo Guerillas arrives 47:56 - Closing thanks and an invitation to revisit the project in 12 monthsRobert on LinkedIn: https://www.linkedin.com/in/robertlenzhofer/Resources & Links:As ever, we thank all of our sponsors for their vibrant and excellent support that makes all of this… magic… possible.Optimove, who turn customer data into something special, with tools that make businesses just plain work better. Optimove, your support helps us to keep creating content for an industry that probably thinks we disappeared years ago.Then of course there is Clarion Gaming, no hang on World Gaming, providers of the magnificent ICE expo and iGB Live! in London. There is simply nobody better at what they do.And the new-ish-est members of the family, the excellent Gaming Laboratories International. GLI is a world-class Testing, Inspections and Certification company committed to delivering the highest quality land-based, lottery, and iGaming testing and assessment services, working in more than 710 jurisdictions.For more information, visit gaminglabs.com.The Gambling Files podcast delves into the business side of the betting world. Each week, join Jon Bruford and Fintan Costello as they discuss current hot topics with world-leading gambling experts.Website: https://www.thegamblingfiles.com/Subscribe on Apple Podcasts: https://apple.co/3A57jkRSubscribe on Spotify: https://spoti.fi/4cs6ReF Subscribe on YouTube: https://www.youtube.com/@TheGamblingFilesPodcast Fintan Costello on LinkedIn: https://www.linkedin.com/in/fintancostello/ Jon Bruford on LinkedIn: https://www.linkedin.com/in/jon-bruford-84346636/ Follow the podcast on LinkedIn: https://www.linkedin.com/company/the-gambling-files-podcast/ Sponsorship enquiries: https://www.thegamblingfiles.com/contact/ Get our newsletter: https://thegamblingfilestldr.substack.com/

In 1916, Clarence Saunders asked shoppers to do something that now feels completely normal: pick their own groceries.But self-service did more than change shopping. It shifted work from clerk to customer, redesigned the store around that new behaviour, and changed what happened to the job on the other side of the counter.A story about autonomy, work, design — and how change eventually becomes so normal we stop seeing it.Send us Fan MailSupport the showAli Juma @The Inner Game of Change podcastFollow me on LinkedIn

Devocional do dia 03/09/2026 com o tema: Self-service Para reduzir custos de mão de obra e aumentar os lucros, muitos prestadores de serviços aderiram à prática do sirva-se a si mesmo. A ordem é: procure, pegue, empacote, pague e leve. Está cada vez mais difícil encontrar alguém disponível para servir aos clientes. Infelizmente, essa prática não está só nas relações comerciais, mas também atinge grande parte de nossos relacionamentos. Pouca gente está disposta a servir. Aliás, esse nunca foi um anseio popular. Nem mesmo os discípulos de Jesus mostraram muita disposição para ajudar. Nenhum deles se apresentou como voluntário para lavar os pés do Mestre ou de seus companheiros durante a última ceia. Na verdade, pouco antes, naquela ocasião, eles estavam discutindo sobre qual deles seria o mais importante no Reino que Jesus viera inaugurar. Foi então que o Mestre lhes deu a maior e mais surpreendente de todas as lições. LEITURA BÍBLICA: João 13.1-17 Servi uns aos outros, cada um conforme o dom que recebeu, como bons despenseiros da multiforme graça de Deus (1Pe 4.10, ARA).See omnystudio.com/listener for privacy information.

Was bedeutet der Rollout in Deutschland, Österreich, der Schweiz und weiteren Ländern für Werbungtreibende? Katharina ordnet die Entwicklung rund um OpenAI, die neue Ausspielungslogik und die ersten strategischen Implikationen für Unternehmen ein. Diese Fragen benatworten wir in der Folge: - Wie funktionieren ChatGPT Ads im Unterschied zu Google Ads oder Bing Ads? - Welche Rolle spielt Intent Targeting bei der Ausspielung von Anzeigen? - Für welche Unternehmen könnte der neue Kanal besonders spannend werden? - Warum ist der Kanal für B2B eher herausfordernd als für B2C? - Welche Vorarbeiten sind sinnvoll, bevor der Markt in Deutschland richtig Fahrt aufnimmt? Das sagt Katharina: „Die Anzeigen werden ausgespielt, wenn die KI ein konkretes Problem oder eine Kaufabsicht erkennt. Ich glaube schon, dass das in den nächsten Monaten massiv boomen wird. Im B2C-Bereich kann das sehr spannend sein.“ Ab dem 01.09.26 ist ChatGPT Ads im Self-Service verfügbar. Mit: Katharina Knolle, Strategische Leitung Paid Media bei webnetz

Mit Francesco Wiedemann (Knowlix.ai) Staffel #13 Folge #9 | #Marketing_021 Der Podcast über Marketing, Vertrieb, Entrepreneurship und Startups *** www.knowlix.ai/ https://www.linkedin.com/in/francescowiedemann/ *** Francesco Wiedemann spricht im "Marketing From Zero To One" Podcast über seinen Weg vom Maschinenbaustudium an der TU München über Stationen bei der Deutschen Bahn und BMW bis zur Gründung des US-Mobilitäts-Startups Kyte, das mehr als 370 Millionen US-Dollar an Kapital aquirierte. Anschließend beschreibt er, wie aus einem ursprünglich KI-gestützten Dokumentenmanagementsystem Knowlix.ai entstand, eine AI-native Arbeitsplattform bzw. ein Betriebssystem für kleine und mittelständische Unternehmen. Im Gespräch geht es um konkrete Anwendungsfälle, Kundengewinnung, die Ablösung zahlreicher einzelner SaaS-Tools und Francescos These, dass klassische Software durch KI zunehmend zur austauschbaren Commodity wird. Wir sprachen über den rasanten technologischen Wandel, seinen eigenen KI-Arbeitsalltag, veränderte Berufsperspektiven für Studierende und Berufseinsteiger sowie die einmaligen Chancen, mithilfe von KI einfacher ein eigenes Unternehmen aufzubauen. *** 01:08 - Francescos Weg zum Gründen 02:56 - MIT, Indien und erste Gründungsidee 07:10 - Das Geschäftsmodell von Kyte 09:26 - Wachstum und Finanzierung 11:41 - Das Ende von Kyte 13:19 - Die Idee hinter Knowlix 19:51 - Vom Dokumentenmanagement zur Plattform 22:11 - Zielgruppen von Knowlix 23:59 - Use-Cases im Mittelstand 27:14 - Warum Knowlix bewusst breit startet 32:34 - Vom Problem zur Kundenlösung 34:11 - Self-Service und Enterprise Sales 35:23 - Marketing und Kundengewinnung 37:52 - Digitalisierung ohne eigene IT-Abteilung 40:34 - Tool-Ablösung und einfache Migration 43:07 - Plattform oder KI-Schnittstellen? 46:44 - Produktentwicklung im KI-Tempo 49:34 - Francescos persönlicher KI-Alltag 52:39 - Berufseinstieg im KI-Zeitalter 57:17 - Learnings aus Kyte 58:07 - Internationale Expansion 59:32 - Aufruf an zukünftige Gründer *** Die Zeitangaben können leicht abweichen.

Grégoire Hornung est Head of Data chez Qover, une pépite belge de l'InsurTech qui a levé 70 millions d'euros et des beaux clients tels que Revolut, Qonto ou Mastercard.On aborde :

Was ist kreative Inszenierung – und wann wird sie einfach nur mühsam? In Folge #7 von Rolling Pin Unplugged diskutieren Jürgen Pichler und Johannes Stühlinger über Entwicklungen in der Gastronomie, die vielleicht gut gemeint sind, aber schnell zum Ärgernis für den Gast werden. Warum soll dasselbe Besteck durch ein mehrgängiges Menü führen? Muss ein Teller so außergewöhnlich sein, dass man kaum noch vernünftig davon essen kann? Und weshalb setzen manche Restaurants weiterhin ausschließlich auf Bargeld, während Gäste längst mit Smartphone und Karte bezahlen wollen? Auch beim Trinkgeld wird es emotional: Vorgegebene Prozentwerte am Kartenterminal, Trinkgeldaufforderungen bei Self-Service und ein schlechter Bezahlprozess können einen starken Abend innerhalb weniger Minuten kippen. Dass es auch anders geht, zeigen die persönlichen Geschichten der beiden: Jürgen erzählt von einem besonderen Essen mit Eckart Witzigmann und davon, warum dessen Umgang mit Mitarbeitern bis heute hängen geblieben ist. Außerdem geht es um kleine Gesten zum Abschied, die mehr bewirken können als jede gekaufte Praline – und warum ein Glas Granola dafür sorgt, dass Jürgen noch Jahre später an Daniel Humm denkt. Eine Folge über Gastfreundschaft, unnötige Gastro-Trends und die eigentlich simple Frage: Was braucht es, damit der Gast wirklich eine gute Zeit hat?

Wie misst man die Customer Journey wirklich richtig? Darüber habe ich 2025 mit Maxie Schmidt, VP und Principal Analyst bei Forrester gesprochen. Die Realität in vielen Unternehmen zeigt: Oft wird nur der Lifecycle analysiert, während echte, zielgerichtete Kundenreisen im Dunkeln bleiben. Maxie Schmidt räumt mit diesem Missverständnis auf und präsentiert das innovative "Four Lenses"-Modell von Forrester. Du lernst, wie die emotionale Ausgangslage (Baseline) die Wahrnehmung beeinflusst und warum das Ende einer Reise (Value Shape) entscheidend für die Kundenbindung ist. Ein unverzichtbarer Leitfaden für alle CX-Professionals, die von der reinen Datenanalyse in die wirksame Umsetzung kommen wollen. Weitere Themen: Warum Zielerreichung nur 30 Prozent der Kundenwahrnehmung ausmacht Kulturelle Unterschiede im Service-Erlebnis zwischen Ländern Die Rolle von Self-Service und menschlicher Unterstützung Wie man die wichtigsten Hebel für Optimierungen identifiziert Die Definition von aussagekräftigen Signal- und Erfolgsmetriken

In der 382. Episode von Irgendwas mit Recht spricht Marc mit Carsten Muth, General Counsel bei der ZEAL Network SE in Hamburg, zu der Marken wie Lotto24, Tipp24, die Traumhausverlosung und die Traumautoverlosung gehören. Carsten schildert seinen Weg vom Jurastudium in Frankfurt mit Schwerpunkt IT- und Datenschutzrecht bis zu ZEAL, wo er seit über fünfzehn Jahren tätig ist. Das Gespräch beleuchtet den Unterschied zwischen Lotterievermittlung und Soziallotterien, Herausforderungen beim Aufbau neuer Produkte wie der Traumhausverlosung mit notariellen Kaufverträgen sowie den Aufbau einer sechsköpfigen Rechtsabteilung. Zudem geht es um Self-Service und KI-Workflows im Vertragsmanagement. Warum lohnt sich eine Legal-Engineering-Stelle kaum noch? Wieso ersetzt ein Legal-Ops-Mindset die Spezialrolle? Welche Rolle spielt n8n beim Aufbau eines Anfragesystems? Worauf achtet Carsten bei Bewerbungen? Antworten auf diese und weitere Fragen erhaltet ihr in dieser Folge von IMR. Viel Spaß!

Juliette Duizabo a été Head of Data chez Ovrsea, puis Agorapulse et maintenant Photoroom. Elle a beaucoup testé l'usage des IA Génératives pour le Self-Service dans l'analytics et a mis les best practices en place chez Photoroom.On aborde :

Arthur Feger est Director of AI & Analytics chez Carrefour. Après six ans chez Ekimetrics, il a rejoint Carrefour pour diriger les chantiers data et IA pour l'e-commerce et le marketing. Il s'est intéressé très tôt aux IA génératives et a notamment construit le chatGPT interne de Carrefour. Maintenant, c'est lui qui porte la vision de l'IA agentique chez Carrefour.On aborde :

Update : la Forward Data Conference aura lieu le 16 novembre cette année :)Christophe Blefari (alias Blef), fondateur de la newsletter blef.fr et cofondateur de nao, revient sur son expérience chez Y Combinator, l'incubateur américain le plus prestigieux au monde (Airbnb, Stripe…).Pendant 3 mois au cœur de la Silicon Valley, il a vécu l'intensité de l'entrepreneuriat US et rencontré des dizaines d'équipes Data et Tech.On aborde :

Hello, Voices of the Bench community. This is Casey Baldwin with Ivoclar. If you've been curious about fast-firing zirconia to improve efficiency but aren't convinced it can deliver predictable, high-quality results, I'd encourage you to connect with us. Our new IPS emax Zirconia, offers multiple fast-fire protocols designed to help you save valuable production time while maintaining consistent outcomes. Time is money in every lab. Don't wait. Reach out today and discover how IPS emax Zirconia can help streamline your workflow. As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why Knight Dental recently launched SimplyARCH Studio, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing hyperDENT. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set hyperDENT apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, hyperDENT helped ensure SimplyARCH Studio was designed for long-term success from day one. This week, Elvis and Barb are coming to you from the FDLA Symposium at the GPS Digital RPD booth with two conversations that prove one thing: dental technology never stops evolving. First up, Chris Bradley from SmileLine USA returns to the podcast alongside technician, educator, and lab owner Richard Wodzinski, with Dawn Roniger from GC America joining the discussion. What starts as a conversation about "sexy brushes" quickly turns into a deep dive into one of the most intriguing shade-matching workflows you'll hear about. Richard explains how the OptiShade camera and Matisse software work together to create incredibly accurate shade recipes for everything from monolithic zirconia to layered ceramics and even gingiva. They also discuss the latest Creation Magic Color system, hands-on education, custom shade appointments, and why reducing remakes isn't just good for labs—it's better for doctors and patients too. Add in some FDLA leadership talk and a shared passion for education, and you've got a conversation packed with practical ideas and plenty of laughs. Then Elvis and Barb sit down with Kaveh Shams, Branch Manager for Zirkonzahn Canada, whose journey into digital dentistry spans London, Italy, and Canada. Kaveh shares how his admiration for Enrico Steger and Zirkonzahn eventually led to his dream job, while also offering a fascinating look into the company's history, philosophy, and commitment to education. From the origins of Exocad and custom CAM strategies to modular milling systems, open architecture, and Zirkonzahn's incredible Military School program that trains the next generation of technicians, this conversation is full of insight into what makes one of dentistry's most respected digital companies tick. It's an inspiring story of passion, persistence, and why great technology always starts with great technicians.Special Guests: Chris Bradley, Dawn Roniger ​​​​, Kaveh Shams, and Rich Wodzinski.

Marion Azoulai est Staff Data Scientist chez Astronomer, l'éditeur d'Astro, la plateforme managée d'Airflow qui est aussi l'un des principaux contributeurs de la solution open source.Créé en 2018, Astronomer a levé plus de 370 millions de dollars et accompagne des centaines d'organisations dans le monde, parmi lesquelles la Société Générale, Booking.com, Autodesk ou encore WeWork.Marion nous raconte comment ils ont lancé l'équipe Data & IA et comment ils ont construit leur stack autour d'Airflow.On aborde :

7/3/2026 THE ASSIGNMENT MENTALITY - PUBLIC SERVICE VS SELF SERVICE EPISODE 1816“Too many leaders suffer with destination disease. When I get there.. to that level, to that promotion, to that title - THEN I will have arrived…” J Loren Norris (paraphrasing John Maxwell)The Assignment Mentality: Public Service vs. Self Service:Most leaders need to refocus their view of leadership as a distinct assignment rather than a personal destination. Viewing your role as a servant on assignment changes daily operational execution by keeping the focus on how your efforts benefit others. Viewing leadership roles as a personal destination changes loyalty and commitment levels to focus on rewards, future opportunities and visible accomplishments. When a leader understands their assignment they understand “It's not about you!” It's about the team. It's about the big win. It's about helping others to achieve and become. Otherwise, it's not leadership it's just competition to see who can amass the most titles and awards. RESOURCES MENTIONED IN THIS VIDEO:

7/3/2026 THE ASSIGNMENT MENTALITY - PUBLIC SERVICE VS SELF SERVICE EPISODE 1816“Too many leaders suffer with destination disease. When I get there.. to that level, to that promotion, to that title - THEN I will have arrived…” J Loren Norris (paraphrasing John Maxwell)The Assignment Mentality: Public Service vs. Self Service:Most leaders need to refocus their view of leadership as a distinct assignment rather than a personal destination. Viewing your role as a servant on assignment changes daily operational execution by keeping the focus on how your efforts benefit others. Viewing leadership roles as a personal destination changes loyalty and commitment levels to focus on rewards, future opportunities and visible accomplishments. When a leader understands their assignment they understand “It's not about you!” It's about the team. It's about the big win. It's about helping others to achieve and become. Otherwise, it's not leadership it's just competition to see who can amass the most titles and awards. RESOURCES MENTIONED IN THIS VIDEO:

Mike & Tommy dive into the second half of the AI self-service analytics story, tackling governance, skills, and validation — and why giving everyone the ability to ask questions of data raises the stakes, not just the speed.They break down what a "Skill" actually means in Power BI terms, who owns the wrong answer when Claude writes the query, and how BI teams can build validation checkpoints that create trust without grinding the business to a halt.Also discussed: Replit's Microsoft partnership and Skills for Fabric in other harnesses.https://claude.com/blog/how-anthropic-enables-self-service-data-analytics-with-claudehttps://open-semantic-interchange.org/https://replit.com/partners/microsoftGet in touch:Send in your questions or topics you want us to discuss by tweeting to @PowerBITips with the hashtag #empMailbag or submit on the PowerBI.tips Podcast Page.Visit PowerBI.tips: https://powerbi.tips/Watch the episodes live every Tuesday and Thursday morning at 730am CST on YouTube: https://www.youtube.com/powerbitipsSubscribe on Spotify: https://open.spotify.com/show/230fp78XmHHRXTiYICRLVvSubscribe on Apple: https://podcasts.apple.com/us/podcast/explicit-measures-podcast/id1568944083‎Check Out Community Jam: https://jam.powerbi.tipsFollow Mike: https://www.linkedin.com/in/michaelcarlo/Follow Tommy: https://www.linkedin.com/in/tommypuglia/

Mike & Tommy dive into self-service analytics with AI, exploring how tools like Claude are changing the way business users interact with data — and whether speed and access come at the cost of trust and governance.They break down what semantic models need to look like when chat is the primary interface, who owns accountability when AI gives a wrong answer, and what practical guardrails BI teams should put in place before scaling AI-assisted analytics.Read more: https://claude.com/blog/how-anthropic-enables-self-service-data-analytics-with-claudeGet in touch:Send in your questions or topics you want us to discuss by tweeting to @PowerBITips with the hashtag #empMailbag or submit on the PowerBI.tips Podcast Page.Visit PowerBI.tips: https://powerbi.tips/Watch the episodes live every Tuesday and Thursday morning at 730am CST on YouTube: https://www.youtube.com/powerbitipsSubscribe on Spotify: https://open.spotify.com/show/230fp78XmHHRXTiYICRLVvSubscribe on Apple: https://podcasts.apple.com/us/podcast/explicit-measures-podcast/id1568944083‎Check Out Community Jam: https://jam.powerbi.tipsFollow Mike: https://www.linkedin.com/in/michaelcarlo/Follow Tommy: https://www.linkedin.com/in/tommypuglia/

Celso Poderoso, global director for business reporting governance with McCain Foods, joins hosts Andrew Miller and Meighan Berberich to discuss moving from data silos to intelligent self-service including the role of the data fabric and the semantic layer and balancing data access with governance. Please visit TDWI Transform 2026 Data and AI Conference for more information and to view the full agenda. ____________ More information: ·       TDWI Conference: https://bit.ly/3XqBhGH ·       TDWI Virtual Summits: https://bit.ly/31HJ2xr ·       Seminars: https://bit.ly/3WxQPr4 ·       More Speaking of Data Episodes: https://bit.ly/3JsQPWo Follow Us on: ·       LinkedIn - https://bit.ly/42zCZZB ·       Facebook - https://bit.ly/49uej7j ·       Instagram - https://bit.ly/3HM8x57 ·       X - https://bit.ly/3SsYu9P

My guest this week is Camille Bidault-Waddington, one of the most original and influential stylists working today. Born in Normandy, Camille has been part of so many pivotal fashion moments - she modelled for Martin Margiela in the 90s, spent 14 years styling Marc by Marc Jacobs in the early 2000s, and worked for The Face, Dazed and Self Service magazines at their inception.In this conversation, Camille selects 5 items of clothing that chart her creative process, her love of ‘weird', and how coming out as a lesbian has influenced her style. These include a rare Margiela army sock jumper, a vintage Chanel couture suit, and a pair of mythical AW10 Balenciaga shoes, created during Nicolas Ghesquière's tenure at the house.If you enjoy the episode, then don't forget to subscribe to the newsletter on Substack, and follow Threads of Conversation on Instagram and TikTok. Get full access to Threads of Conversation at threadsofconversation.substack.com/subscribe

Irish procurement support company BidReview.ai has launched a new self-service AI platform designed to help businesses assess and improve tender submissions before they are submitted to buyers. The new online tool allows users to upload draft tender responses alongside Request for Proposal (RFP) or tender documentation and receive an AI-generated assessment of the submission, including indicative scoring and practical recommendations for improvement. The launch comes amid growing use of generative AI in tender writing and increasing concern among procurement professionals about the quality, accuracy and competitiveness of AI-generated submissions. Speaking following the launch, Tony Corrigan, Founder of BidReview.ai, said: "AI has made it dramatically easier for businesses to generate tender responses, but faster does not necessarily mean better. Buyers are now seeing higher volumes of submissions, many of which sound convincing but fail to properly address scoring criteria. Our platform is designed to give businesses an independent assessment of how competitive their submission actually is before it goes into the market." The platform provides users with feedback designed to help businesses identify weaknesses, improve scoring alignment, reduce internal review cycles and strengthen overall submission quality ahead of deadlines. The new self-service offering has been developed to complement BidReview.ai's existing procurement advisory services and respond to increasing demand from SMEs. Founded by procurement specialist Tony Corrigan, BidReview.ai was developed using analysis from more than 750 winning tenders and over 3,500 public sector competitions. Ireland's public procurement market is worth more than €21 billion annually, yet one in four competitions still receives one or zero bids. See more stories here. Irish Tech News are Ireland's No. 1 Online Tech Publication and often Ireland's No.1 Tech Podcast too. You can find hundreds of fantastic previous episodes and subscribe using whatever platform you like via our Anchor.fm page here: https://anchor.fm/irish-tech-news If you'd like to be featured in an upcoming Podcast email us at Simon@IrishTechNews.ie now to discuss. Irish Tech News have a range of services available to help promote your business. Why not drop us a line at Info@IrishTechNews.ie now to find out more about how we can help you reach our audience. You can also find and follow us on Twitter, LinkedIn, Facebook, Instagram, TikTok and Snapchat.

In this episode of the AdTechGod Pod, Ray Adamson, Head of Solution Sales at DanAds, discusses the evolution of self-service advertising, automation in ad operations, and the publisher monetization strategies, and how AI is reshaping the future of ad tech. Learn how leading Publishers are unlocking new revenue streams and improving efficiency through self-service platforms. Takeaways Automation is becoming a business imperative in ad operations. DanAds helps publishers unlock new advertiser segments. Self-service complements sales teams rather than replacing them. Successful self-service programs require active promotion DanAds offers more than self-service technology AI is reshaping operational workflows The future belongs to creative media leaders and innovative ad tech partners. Chapters 00:00 Introduction to Ray Adamson and DanAds 01:25 Ray's Journey into Ad Tech and Career Evolution 03:55 How Ad Operations Have Changed Over the Years 05:50 What DanAds Brings to the Market 07:55 The Rise of Self-Service Advertising Platforms 08:33 Build vs. Buy: Publisher Self-Service Strategies 10:09 The Impact of Self-Service on Sales Teams 10:54 Expanding Revenue Through Long-Tail Advertisers 13:19 Common Misconceptions About Self-Service Advertising 15:05 Publisher Playbooks and Marketing Support 15:52 Integrations, Workflow Automation, and Monetization Services 17:57 Which Publishers Benefit Most from DanAds? 20:28 The Future of Ad Tech, AI, and Automation 22:43 Final Thoughts and Closing Remarks Learn more about your ad choices. Visit megaphone.fm/adchoices

Did The Habs Get Hosed Because The Hurricanes Were Bad Beer Leaguers? | A Good Paper Airplane Is Awesome | How Bout We Stop Self Service Tipping | Joke Text | Soap Is Soap!

If your SaaS product delivers genuine value fast, growth takes care of itself. That's the core thesis Sanjay Sarathy has spent 8+ years proving at Cloudinary, where he oversees a self-service business representing nearly a third of the company's revenue across 11,000+ paying customers in 150+ countries — without feet on the ground in most of them.In this episode, Sanjay breaks down what product-led growth actually looks like when it's executed well: not just free trials and clever onboarding flows, but building such a frictionless, valuable experience that developers naturally tell other developers. He shares why Cloudinary invested in technical support before marketing, how they redefined "activation" to mean real value (not just uploading a file), why discoverability is a non-negotiable pillar of their growth strategy, and how they're now rethinking the developer experience for a world where AI agents and LLMs are writing the code.This is a masterclass in developer-led PLG from someone who has lived it at scale.Key Takeaways4:07 — The Growth Levers Have Changed SEO, outbound, and paid are still valid, but word of mouth (especially in developer communities), AEO, and agentic discoverability have become powerful new growth engines — when they're earned as a byproduct of value, not engineered as a primary goal.8:28 — Why PLG Before Enterprise Cloudinary was built by developers for developers. They started with self-service because that's what their founding team would have wanted. Only after PLG proved itself did enterprise customers come knocking — and it was far easier to layer on security, SLAs, and support than to bolt on a product that developers already loved.13:46 — Great Product Isn't Enough Without Distribution Cloudinary is in 150 countries with no boots on the ground in most of them. SEO, developer relations, and a docs site that functions as a discovery engine are what made global reach possible. Distribution and product must go hand-in-hand.15:36 — Discoverability Is a Strategy, Not a Tactic "Discoverability" is a recurring internal theme at Cloudinary — constantly asking how to ensure the right people, in the right context, can find and experience the product's value.16:03 — The Cannibalization Trap Cloudinary made the mistake of launching a new product without considering its impact on existing products — and cannibalized their own business. They now use a two-track product strategy: "mature" products with full go-to-market support, and "invest" products being validated for product-market fit before scaling.19:24 — Invest in Support Before Marketing One of Cloudinary's earliest and most impactful decisions: invest heavily in technical support first. Happy, successful developers become word-of-mouth advocates. That bet paid off across an entire community.21:06 — Developer Experience in the Age of AI Tooling Developer experience today means meeting developers where they work — VS Code, Cursor, Claude, Windsurf. Cloudinary built a VS Code extension and is working to minimize hallucinations by giving LLMs accurate, context-rich instructions for using Cloudinary correctly.24:03 — Redefining Activation Uploading a file to Cloudinary is not activation. Doing something with that file — transforming it, tagging it, delivering it — is activation. Reframing their metric around genuine value changed how they prioritized onboarding.33:25 — The Seven-Day Activation Window Data shows clearly: if users don't activate within the first 7 days, a second surge doesn't come. Most activation happens in the first 4–5 days. This insight shapes everything about how Cloudinary approaches onboarding urgency.27:01 — Speak Use Cases, Not Features "We have automated image optimization" means nothing. "Your images are 40% lighter and you'll save X on bandwidth" means everything. The language of outcomes and use cases is what drives adoption and expansion.36:39 — Pricing Must Communicate Value Cloudinary's self-service pricing has remained largely flat for years while the product has added enormous capability — intentionally improving the value/price ratio over time. They also offer pay-as-you-go flexibility for seasonal businesses.44:28 — The 90-Day PLG Focus: Build Trust For founders building a PLG motion right now, Sanjay's single most important recommendation: engender trust. Do what you say. Follow up when you say you will. Make your product deliver on its promise. Trust is the flywheel.Tweetable Quotes"We never set out to get word of mouth. We set out to create value. Word of mouth was the byproduct." — Sanjay Sarathy"If your product genuinely helps people win, growth becomes a natural byproduct." — Sanjay Sarathy"Distribution is equally as important as the product itself. You can have a great product and go nowhere." — Sanjay Sarathy"Discoverability isn't a campaign. It's a strategy." — Sanjay Sarathy"Uploading a file isn't activation. Doing something valuable with it is." — Sanjay Sarathy"If a developer doesn't activate in the first seven days, don't expect another surge. It won't come." — Sanjay Sarathy"Stop talking about your features. Start talking in the language of your customer's use cases." — Sanjay Sarathy"We're okay with free users who are actively using the product. They pay us back in word of mouth." — Sanjay Sarathy"In a PLG motion, trust is the flywheel. Without it, everything else breaks down." — Sanjay Sarathy"We fell in love with our own capabilities and forgot that customers don't care. Use cases are what drive adoption." — Sanjay SarathySaaS Leadership Lessons1. Build Distribution Like You Build Product Cloudinary reaches 150+ countries without sales reps in most of them — through SEO, developer relations, documentation, and community. Great products disappear without intentional distribution. Your discoverability strategy is a growth strategy.2. Earn Word of Mouth — Don't Engineer It The moment you prioritize getting word of mouth over generating it as a byproduct of genuine value, you've lost the plot. Build something that makes people win, then step back and let them talk. The data will tell you if it's working.3. Start Narrow, Validate, Then Scale Cloudinary's "invest vs. scale" product framework exists because they once cannibalized their own product line by expanding without rigor. Validate product-market fit in a controlled way before committing the full go-to-market machine. Repeatability before scale.4. Redefine Your Activation Metrics Around Real Value Ask yourself: is the action we're measuring actually a moment of value, or just a moment of presence? Cloudinary stopped counting uploads and started counting transformations. The metric you optimize shapes the product you build.5. Invest in Customer Success Before You Think You Need To Cloudinary prioritized technical support ahead of marketing in their early days. Counter-intuitive — and it was exactly right. Successful users become advocates. That investment compounded for years through word of mouth and developer trust.6. Speak the Language Your Customer Thinks In "Automated image optimization via F-Auto" is internal language. "Your images are 40% lighter and your site is faster" is customer language. The translation layer between what your product does and what your customer achieves is where adoption lives or dies. Build that bridge deliberately.Guest Resourcessanjay@cloudinary.comwww.cloudinary.comhttps://www.linkedin.com/in/sanjaysarathy/https://x.com/guffnuffEpisode SponsorThe Futureproof Series - https://www.youtube.com/playlist?list=PLfkXKUPZ5xuOqMPR7_gzGybncTtavyR1NThe Captain's KeysSmall Fish, Big Pond – https://smallfishbigpond.com/ Use the promo code ‘SaaSFuel'Champion Leadership Group – https://championleadership.com/SaaS Fuel ResourcesWebsite - https://championleadership.com/Jeff Mains on LinkedIn - https://www.linkedin.com/in/jeffkmains/Twitter - https://twitter.com/jeffkmainsFacebook - https://www.facebook.com/thesaasguy/Instagram - https://instagram.com/jeffkmains

PJ talks to Annette about why she and her friend Catherine refuse to use self-checkout desks Hosted on Acast. See acast.com/privacy for more information.

Episode 1952 - brought to you by our incredible sponsors: Quo - For business communication, try QUO for free PLUS get 20% off your first 6 months when you go to quo.com/hardfactor  Better Help - Your emotional wellbeing matters. Find support and feel lighter in therapy. Sign up and get 10% off at BetterHelp.com/HARDFACTOR. 00:00:00 Timestamps 00:01:25 When Nashville Hot Chicken is Too Hot 00:04:45 Spokane Dirt-bike Kid Owns Drunk Lady in Ford Focus 00:10:50 Trump talks to kids about Nukes and Trans during Presidential Fitness Test unveiling 00:26:27 Secret Service Agent caught jackin' it at the DoubleTree near Miami International Airport 00:34:22 Spanish Seas: Hantavirus Cruise Ship and Record Breaking Cocaine Hauler Thank you for listening! Join our community at https://www.patreon.com/hardfactor for bonus pods and Discord chat. We love you all, and most importantly, get out there and HAGFD! Learn more about your ad choices. Visit megaphone.fm/adchoices

durée : 00:14:55 - Les Nuits de France Culture - par : Albane Penaranda - réalisation : Mathias Le Gargasson, Antoine Dhulster, Rafik Zénine, Vincent Abouchar, Emily Vallat, Hassane M'Béchour, INA Vous aimez ce podcast ? Pour écouter tous les épisodes sans limite, rendez-vous sur Radio France

Exploring the future of AI in customer service, the role of agents, and how technology is transforming contact centers.AI in customer serviceThe role of human agents vs. botsGenerative AI and workflow orchestrationImplications for contact center staffingFuture trends in AI and automation00:00 Introduction and Guest Credibility01:04 The Reality of AI Agents Today01:43 AI as a Smart Assistant in Customer Calls02:35 Agent Interaction and Human Oversight03:34 Issuing Credits and Automation in Calls04:56 Differences from Past AI Systems05:24 Generative AI and Workflow Orchestration06:38 Automating Routine Tasks with API Calls07:21 Focusing on Customer Conversations08:30 The Future Role of Human Agents09:18 The Next Generation of AI in Customer Support09:58 Scaling AI and Multiple Conversations10:57 Supervising Bots and AI Agents11:51 AI in Escalations and Approvals12:30 The Impact on Contact Center Staffing13:25 New Entrants and Innovation in AI14:30 Channels and Self-Service in the Future15:22 Transitioning from Live Agents to Digital Support15:53 Industry Trends and CFO Expectations16:14 Implications for Workforce and Business Models17:08 The Economics of AI and Customer Support18:28 Preparing for the AI-Driven Contact Center19:35 Historical Context and Future Predictions20:15 Limitations and Realities of AI Adoption21:09 Customer Behavior and AI Impact22:04 Self-Service and Customer Expectations22:50 The Extent of AI Automation23:17 The Role of Technology in Customer Support24:43 Amazon's Approach to Automation25:36 Limitations of Current AI Models26:36 Decision-Making Boundaries for AI27:04 The Human Element in AI-Driven Support28:15 Closing Remarks and Future Outlook

The crew of The Green Horizon go on a shopping spree. Learn more about your ad choices. Visit megaphone.fm/adchoices

The crew of The Green Horizon go on a shopping spree. Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome to episode #1031 of Thinking With Mitch Joel (formerly Six Pixels of Separation). At a time when businesses are still trying to wrap their heads around "customer experience," few thinkers have shaped that conversation… and pushed it forward… as much as B. Joseph Pine II. As cofounder of Strategic Horizons, Joe has spent decades helping organizations understand how economic value evolves… from commodities to goods, to services, to experiences… and now, to something far more ambitious. Best known for The Experience Economy: Work Is Theatre And Every Business A Stage, Joe didn't just introduce a concept… he gave leaders a new language to describe how businesses compete for time, attention and meaning. In this conversation, Joe extends that thinking through his latest work, The Transformation Economy: Guiding Customers To Achieve Their Aspirations, where the goal is no longer just to stage memorable moments… but to help customers become something more. He argues that the highest form of economic value isn't what a company delivers… but what a customer becomes as a result. That shift reframes everything: experiences are no longer the end game… they are the raw material for change. Drawing on decades of research and real-world examples, Joe makes the case that businesses must move beyond efficiency and even beyond engagement… toward fostering human flourishing across dimensions like health, wealth, wisdom and purpose. It's a bold elevation of the role of business… one that demands a long-term mindset, ethical use of data, and a deeper understanding of individual customers as people, not segments. And while technologies like AI can accelerate customization and coaching, Joe is clear that tools alone won't get us there… mindset will. In a world obsessed with speed, optimization and short-term gains, this conversation is a powerful reminder that the real opportunity lies in helping people grow… not just transact. Enjoy the conversation… Running time: 58:44. Hello from beautiful Montreal. Listen and subscribe over at Apple Podcasts. Listen and subscribe over at Spotify. Please visit and leave comments on the blog - Thinking With Mitch Joel. Feel free to connect to me directly on LinkedIn. Check out ThinkersOne. Here is my conversation with B. Joseph Pine II. Transformation Economy: Guiding Customers To Achieve Their Aspirations. The Experience Economy: Work Is Theatre And Every Business A Stage. Strategic Horizons. Follow Joe on Substack. Follow Joe on X. Follow Joe on LinkedIn. Chapters: (00:00) - The Experience Economy: A Game Changer. (03:07) - Understanding Experiences vs. Services. (06:01) - The Challenge of Attention in the Experience Economy. (09:05) - The Progression of Economic Value. (11:50) - Transformation: The Next Level of Value. (14:56) - The Role of Self-Service in Experiences. (18:07) - Empathy and Customer-Centric Business. (20:53) - Long-Term Thinking in Business Strategy. (31:32) - Long-Term Investment Strategies for Companies. (34:51) - The Importance of Meaningful Purpose in Business. (37:48) - Data, Analytics, and the Customization Revolution. (39:40) - Balancing Data Use and Customer Privacy. (46:51) - The Concept of Flourishing in Business. (52:15) - Experiences vs. Anti-Consumerism. (53:35) - AI: The Future of Customization and Transformation.

Episode Notes Notes go here ** On this episode of Talent Experience Live, we get into a gap that's hard to ignore: 61% of HR leaders are deep into generative AI rollouts, yet 88% say they haven't seen real business value. The answer isn't more AI — it's self-service. When HR ops teams can't configure, test, or move without filing an IT ticket, no amount of technology closes the distance between investment and impact. We cover what that dependency actually costs, what real self-service infrastructure looks like, why IT leaders should want to hand over the keys, and what Fosway's 2025 research signals about the self-service moment for HR. **

Kenny Webster interviews State Senator Mayes Middleton.

In this HFS and Genpact CX Videocast, Melissa Fersht and Genpact's Global Head of CX, Sachin Pai, explore how agentic AI is reshaping customer experience. CX is moving beyond chatbots and self-service to a future where AI doesn't just assist customers, it acts on their behalf. They examine the shift from handle-time metrics to P&L impact, the growing capability of AI in emotionally sensitive interactions, and the coming reversal of “press zero for a human” toward AI-first engagement. The conversation highlights how roles will evolve from frontline execution to designing, governing, and improving intelligent agentic systems, signaling a major inflection point for CX, operations, and workforce transformation that's coming well before 2030. Key points discussed include:Self-service is dead. The future is served by AI, and this signals a paradigm shift from deflection to delegation.Emotional labor is no longer a sticking point. Generative pre-trained transformers are at a point where the emotional connection they can draw is exceeding what people can do.CX measurements are no longer about productivity, it's about metrics that directly impact a P&L statement. Humans at the helm: our role moves from operators to supervisors, designers, and ethicists. We will be the ones who fix those agentic systems, improve the algorithms, and feed them with the right data.

What is the difference between a forgettable, "average" business transaction and a "mind-blowing" experience? In this episode of the Will Power Project Podcast, Will leads a heartfelt and strategic discussion on the true meaning of customer experience. Moving beyond corporate jargon, the team shares personal stories of extraordinary service, from a kind word at a tire shop to a life-changing interaction at a drive-thru.Will challenges the traditional definition of a "customer," expanding the circle to include colleagues, insurance providers, family members, and, most importantly—ourselves. We dive into the "Self-Service Paradox": the idea that you cannot serve others at the highest level until you have learned to serve and love yourself first.As the company looks toward a major growth phase in 2026, this episode serves as a manifesto for "being the light" in every interaction, proving that empathy, kindness, and radical self-care are the ultimate drivers of professional success and personal happiness.In This Episode, You'll Learn:The Anatomy of "Above & Beyond": Why personalization, empathy, and humanity are the keys to transforming a standard service into a lifelong memory.The 360-Degree Customer: Identifying the hidden customers in your life—including insurance reps, teammates, and yourself.The Self-Service Paradox: Why self-love and self-care are the foundational tools required to be a "sharp tool" for serving others.Turning Conflict into Connection: How to transform angry clients and difficult interactions through radical kindness and respect.Vision 2026: Why internal development and being "good stewards" of current relationships is the essential precursor to company growth and financial abundance.Comment below if you have any suggestions or personal experiences with extraordinary customer service, we'd love to hear your story!Send a textVirtual Rockstars specialize in helping support or replace all non-clinical roles.Learn how a Virtual Rockstar can help scale your physical therapy practice.Subscribe here to our completely free Stress-Free PT Newsletter for your weekly dose of joy.

What seems mundane today—walking into a supermarket, picking up goods, and paying at a checkout—was once a radical experiment. In our latest New Books Network episode, I speak with Andrew Godley about The Making of the Modern Supermarkett: Self-Service Adoption in British Food Retailing, 1950-1975 (Oxford UP, 2025), co-authored with Bridget Salmon, former archivist at J. Sainsbury plc. This is a book about far more than shopping. It is a history of technology, management, urban planning, consumer behaviour, and how everyday routines were quietly transformed in post-war Britain. Drawing on rare corporate archives, Godley and Salmon reveal how supermarkets were not inevitable but carefully designed organisations shaped by strategic choices, technological constraints, and shifting consumer expectations. In the conversation, we explore how self-service reshaped labour and productivity, why Sainsbury's distinctive commitment to fresh meat helped define the one-stop supermarket, and how planning initiatives such as the New Towns and Abercrombie's vision for London influenced retail geography. We also discuss early experiments with computerised ordering, the limits of technological modernisation, and what Sainsbury's story can—and cannot—tell us about the wider evolution of retailing in Britain and Europe. Finally, Andrew reflects on the surprises hidden in corporate archives and what the history of supermarkets can teach us about today's transformations—from online grocery shopping to automated checkouts. If you have ever wondered how the modern supermarket came to be—and what it reveals about capitalism, technology, and everyday life—this episode is for you. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/new-books-network

What seems mundane today—walking into a supermarket, picking up goods, and paying at a checkout—was once a radical experiment. In our latest New Books Network episode, I speak with Andrew Godley about The Making of the Modern Supermarkett: Self-Service Adoption in British Food Retailing, 1950-1975 (Oxford UP, 2025), co-authored with Bridget Salmon, former archivist at J. Sainsbury plc. This is a book about far more than shopping. It is a history of technology, management, urban planning, consumer behaviour, and how everyday routines were quietly transformed in post-war Britain. Drawing on rare corporate archives, Godley and Salmon reveal how supermarkets were not inevitable but carefully designed organisations shaped by strategic choices, technological constraints, and shifting consumer expectations. In the conversation, we explore how self-service reshaped labour and productivity, why Sainsbury's distinctive commitment to fresh meat helped define the one-stop supermarket, and how planning initiatives such as the New Towns and Abercrombie's vision for London influenced retail geography. We also discuss early experiments with computerised ordering, the limits of technological modernisation, and what Sainsbury's story can—and cannot—tell us about the wider evolution of retailing in Britain and Europe. Finally, Andrew reflects on the surprises hidden in corporate archives and what the history of supermarkets can teach us about today's transformations—from online grocery shopping to automated checkouts. If you have ever wondered how the modern supermarket came to be—and what it reveals about capitalism, technology, and everyday life—this episode is for you. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/food

How do you turn a developer-first product into a growth engine without losing trust, clarity, or focus along the way? In this episode of Tech Talks Daily, I'm joined by Sanjay Sarathy, VP of Developer Experience and Self Service at Cloudinary, for a grounded and thoughtful conversation about product-led growth when developers sit at the center of the story. Sanjay operates at a rare intersection. He leads Cloudinary's high-volume self-service motion while also caring for the developer community that fuels adoption, advocacy, and long-term loyalty. That dual perspective, part business, part builder, shapes everything we discuss. Our conversation picks up on a theme I have been exploring across recent episodes. When technical work is explained clearly, whether that is security, performance, or reliability, it stops being background noise and starts supporting growth. Sanjay shares how Cloudinary approached this from day one, starting with founders who were developers themselves and carried a deep respect for developer trust into the company's DNA. Documentation that reflects reality, platforms that behave exactly as promised, and support that shows up early rather than as an afterthought all play a part. What stood out to me was how early Cloudinary invested in technical support, even before many traditional growth motions were in place. That decision shaped a self-service experience that still feels human at scale. With thousands of developer sign-ups every day and millions of developers using the platform, Sanjay explains how trust compounds into referrals, word of mouth, and sustained adoption. We also dig into developer advocacy and why community is rarely a single thing. Developers gather around frameworks, tools, workflows, and shared problems, and Cloudinary has learned to meet them where they already are rather than forcing them into a single branded space. From React and Next.js users to enterprise advisory boards, feedback loops become part of the product itself. As AI reshapes how software is built and developer tools become more crowded, Sanjay offers a clear-eyed view on what separates companies that grow steadily from those that burn bright and stall. Profitability, experimentation with intent, and the discipline to double down on what works all feature heavily in his thinking. It is a conversation rooted in experience rather than theory. If you care about product-led growth, developer trust, or building platforms that scale without losing their soul, this episode offers plenty to think about. As always, I would love to hear your perspective too. How do you see developer communities shaping the next phase of product growth, and where do you think companies still get it wrong?

In this episode of MoneyDonuts, we're doing a deep dive into Royal's self-service toolkit and sharingpractical ways to build financial confidence at any age and stage of life. Thehosts explore Royal's helpful resources like financial calculators, EnrichOnline Learning, the Debbie rewards app, and the Silvur retirement platform tohelp you set goals, stay motivated, and keep moving forward one step at a time.Enrich: https://www.rcu.org/education-resources/financial-education/self-service-tools/enrichDebbie: https://www.rcu.org/education-resources/financial-education/self-service-tools/get-cash-rewards-with-debbieRetirement Simplified: https://www.rcu.org/education-resources/financial-education/self-service-tools/retirement-simplified-powered-by-silvur

En Bretagne, une mairie a installé un distributeur gratuit de livres, vidés chaque jour tant le succès dépasse les attentes locales des habitants curieux ravis.Traduction: In Brittany, a town hall installed a free book dispenser, emptied daily as popularity exceeds expectations among curious, delighted local residents across the small community. Hébergé par Acast. Visitez acast.com/privacy pour plus d'informations.

The Indiana University football team has done the unthinkable, winning the Rose Bowl. Murders and violent crime in Indianapolis is trending downward. Ten years ago, Bon Appétit magazine named Milktooth one of its “Best New Restaurants” in America. The Indiana BMV says more people are skipping the counter to use self-service kiosks to renew their registration or driver's license. If you get a drink to go, you might want to think twice about throwing away your paper or plastic cup. INDOT prepares for Winter Weather.

The Indiana University football team has done the unthinkable, winning the Rose Bowl. Murders and violent crime in Indianapolis is trending downward. Ten years ago, Bon Appétit magazine named Milktooth one of its “Best New Restaurants” in America. The Indiana BMV says more people are skipping the counter to use self-service kiosks to renew their registration or driver's license. If you get a drink to go, you might want to think twice about throwing away your paper or plastic cup. INDOT prepares for Winter Weather. Want to go deeper on the stories you hear on WFYI News Now? Visit wfyi.org/news and follow us on social media to get comprehensive analysis and local news daily. Subscribe to WFYI News Now wherever you get your podcasts. WFYI News Now is produced by Zach Bundy, with support from News Director Sarah Neal-Estes.

Heute widmen wir uns einem Thema, das derzeit niemanden in der Branche kalt lässt: Künstliche Intelligenz in der Customer Journey. Moderator Alexander Bernert diskutiert gemeinsam mit Tilo Franzen von der DEVK und Jens Kohne von Cologne Intelligence, wie weit KI im Versicherungsalltag tatsächlich angekommen ist, welche Praxiserfahrungen es bereits gibt und wo die Technologie noch an ihre Grenzen stößt. Die Runde beleuchtet, wo KI im Hintergrund schon fast unbemerkt Prozesse automatisiert, wo sie dem Menschen noch nicht das Wasser reichen kann – und warum Empathie und Vertrauen in der Branche weiterhin ganz klar Menschensache bleiben. Freut euch auf praxisnahe Einblicke, kritische Reflexionen und einen Ausblick darauf, wie KI die Kundeninteraktion der Zukunft verändern könnte. Viel Spaß beim Zuhören!Schreibt uns gerne eine Nachricht!Dieser Podcast wird von msg unterstützt. Die msg Gruppe ist führender Anbieter im Versicherungsmarkt für moderne Systemlösungen. Von Automation- über KI- und SAP- bis hin zu modernen Kommunikations- und Vertriebslösungen. Die msg bündelt moderne Technologien mit tiefem Branchen Know-How. Folge uns auf unserer LinkedIn Unternehmensseite für weitere spannende Updates.Unsere Website: https://www.insurancemondaypodcast.de/Du möchtest Gast beim Insurance Monday Podcast sein? Schreibe uns unter info@insurancemondaypodcast.de und wir melden uns umgehend bei Dir.Dieser Podcast wird von dean productions produziert.Vielen Dank, dass Du unseren Podcast hörst!

Self-checkout is hitting its inflection point in retail! From frictionless AI-powered produce scanning to better integration with loyalty and payment systems, the future of in-store shopping is all about speed, efficiency, and smart tech. Key takeaway: Success comes from getting the basics right, integrating technology, measuring the right KPIs, and aligning staff, not just chasing the “next shiny thing.” Check out the full insights from our Rethink Retail podcast with Host Trevor Sumner, Nino Hörttrich from Diebold Nixdorf and Amar Mokha from Incisiv.